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Best Western Hotel Edmond Inn & Suites, Edmond

4.0/5  - basé sur 392 notations.
2700 E 2nd Street, 73034-6711, Edmond, United States - See map

Discover this charming hotel in scenic Edmond offering a complimentary full breakfast. The Best Western Edmond Inn & Suites is located in scenic Edmond, Oklahoma just minutes from shopping, dining and all the attractions of Oklahoma City. Hotel guests can enjoy relaxing on the beach at nearby Arcadia Lake or blazing a trail at Frontier City amusement park. The hotel is also a short drive from horse racing, the Cowboy Hall of Fame, the Lazy-E-Arena rodeo, Oklahoma City National Memorial Zoo and some of Oklahoma's most beautiful and challenging golf courses. Each spacious and comfortable guest room provides all the amenities that make a difference while traveling including high-speed Internet access, cable satellite television with HBO, microwave and refrigerator. Hotel guests will enjoy a complimentary continental breakfast and taking advantage of the hotel's indoor heated swimming pool, spa and exercise facility. Additional amenities include guest laundry, 24-hour front desk, conference facilities and a staff dedicated to guests' comfort and happiness. Make an online reservation today at the Best Western Edmond Inn & Suites in Edmond, OK!

Best Western

Hotel Edmond Inn & Suites

LABEL_ITINERAIRE

LABEL_DEPART:

LABEL_ARRIVEE:

Hotel advantages

  • Heated pool
    Heated pool
  • Air conditioning
    Air conditioning
  • Free parking
    Free parking
  • Outdoor parking
    Outdoor parking
  • 24-hour front desk
    24-hour front desk
  • Safe deposit box
    Safe deposit box
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Guest reviews

In partnership with tripadvisor fr
Certificate of Excellence 2017
based on 391 guest reviews
NOTE ISSUED
Excellent
168
Very Good
130
Average
50
Poor
23
Terrible
20
REFER TO NOTICE
Business Business
64
Couples Couples
79
Family Family
194
Friends getaway Friends getaway
22
Solo travel Solo travel
22
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"Thumbs down"

2
03/09/2018

Hotel under renovation and no vacuum in sight. Floors and stairwells gross. Outside property not taken care of. Sheet rock and other construction things stacked up outside front entrance. Owner claimed they vacuumed every day..not so. Everything blamed on renovation. Toilet left in the hallway right outside my room overnight. GM and staff very nice and helpful though.

"horrible experience"

1
28/08/2018

The staff was not friendly or helpful. We were charged extra and not told why. The rooms were hot and muggy. After calling the customer service to report extra charges there was no support. We had 7 rooms in total and many unhappy guests. Breakfast was not fresh and there was no coffee. The rooms are also paper thin. You can hear normal conversations in the room from the hallway. The only positive thing to say is that it gave us a place to stay for one night. We checked out early and will not be back.

Stacy E, General Manager at Best Western Edmond Inn & Suites, responded to this review
Thank you for taking the time to write your review and share your experience with us, It is disheartening to hear we did not meet your expectations during your stay. We work hard to ensure every guest is satisfied every time. We do hope that you will give us another chance to provide you with exceptional service. If you call the hotel directly we can discuss what extra charges you are seeing on your account.

"Remodeling"

4
28/08/2018

They are doing some remodeling here so during the day you will hear hammering and there is a little construction debris in the parking lot. But I'm excited to see what the place looks like when they are completed. We enjoy staying here.

"Guest"

2
13/08/2018

Room smelled like urine. The tub/shower drained very slowly. I was ankle deep in water before I finished my shower. Sink was half full of water before I finished shaving. The mattress was well worn. The carpet was damp almost wet.We paid premium price for a poor quality room. I'll stick with Holiday Inn in the future .

Stacy E, General Manager at Best Western Edmond Inn & Suites, responded to this review
Thank you for taking the time to write your review and share your experience. It is disheartening to learn you did not have the best experience and I will address this directly with my maintenance staff. We hope that you will return and see how we grow

"Great Stay"

5
06/08/2018

7th year we have stayed here. My granddaughter and our adult friends enjoyed the pool. It is always so clean and neat with plenty of towels. All staff were friendly and helpful. Rooms clean and neat with air working well. Next July we will visit again on our way to Ft Worth.

Stacy E, General Manager at Best Western Edmond Inn & Suites, responded to this review
Thank you for taking the time to write your review and share your experience with us. We look forward to seeing you again in the future

"Great stay"

5
03/08/2018

Convenient location, plenty of eating and shopping locations very close still somewhat secluded. Really enjoy this location. Very nice well kept property with an excellent staff. Close to business area.

Stacy E, General Manager at Best Western Edmond Inn & Suites, responded to this review
Thank you for taking the time to write your review and share your experience. We appreciate your business and the recognition of our wonderful staff. We look forward to seeing you in the future

"Exceeded All Expectations"

5
27/07/2018

Dog Friendly, Very well maintained, excellent staff, comfortable beds, nice shower, great location. We will definitely return to this hotel again. Excellent rates, very clean. Management was super friendly and professional.

Stacy E, General Manager at Best Western Edmond Inn & Suites, responded to this review
Thank you for taking the time to write your review and share your experience with us. We appreciate you recognizing our staff and we look forward to your future stays with us.

"A relaxing getaway"

4
22/07/2018

Spent the last week in this hotel! Had the huge whirlpool suite and it was wonderful!! The tub was very large and very relaxing! The room was larger than I expected with a sitting area including couch coffee table comfy chair (the couch was also a pullout bed). The bed was like sleeping on a cloud! The free breakfast was awesome much to choose from and very delicious! Swimming pool was indoors and the several times I went I had it to myself!?? The housekeeping service was excellent and loved coming back from my day's out to a clean room that smelled great! He only couple of negatives I experienced were that I guess they were doing some kind of construction on the second floor and it was so loud it woke me up out of my sleep thinking something was coming thru my wall! And I kept getting locked out of my room and side entrance because the room cards didn't work. It was happening to more than myself as I talked to other guests who kept experiencing the same thing. Also jacuzzi at pool was shut down! And soda machine just took my money every time without ever giving me a product.Butt all in all I had a good experience

Stacy E, General Manager at Best Western Edmond Inn & Suites, responded to this review
Thank you for taking the time to write your review and sharing your experience. We have a wonderful staff and I want to thank you for recognizing them. We do apologize for the construction going on in the rooms above you and for the vending machine not working properly. We do hope that you will return to see how we grow and improve over the next several months.

"Special occasion"

5
20/07/2018

They stay was great. Loved the location. Was in town for a family event. This was not far from family. Room was great. Staff was very friendly n accommodating..... Bfkfst good. Could have been hotter. N my husband n I were there early before the crowd. Over all great would stay there again.....

Stacy E, General Manager at Best Western Edmond Inn & Suites, responded to this review
Thank you for taking the time to write your review and share your experience with us. Our staff is great and we want to thank you for recognizing them. We do look forward to your return to our hotel in the future.

"Do Not Book With This Hotel!"

1
16/07/2018

Do not stay at this Hotel! We just had an unbelievable experience. We called to reserve a room weeks ahead. Checked in and were given a room. Went to drop of luggage and the room wasn't ready. Back to the front desk and they gave us a different room. Dropped off luggage and went out to a birthday party. Come back and the key doesn't work, man answered the door saying this room is occupied! The room our luggage was in that had been rented to us! Back to the front desk, they know nothing. Can't figure out what happened, can't get ahold of the person that checked us in to our room can't help us find the luggage. We went somewhere else, back to find luggage in the morning when he manager is supposed to be there and someone will know something. Guess what? Same story, the front desk clerk just got there and she knows nothing about the situation or where the bags could be. Unbelievable. I have never had an experience like this and will never do business with this chain again! It's dangerous to go to a room you think is rented to you only to have some stranger in there and your bags lost and not returned! There was zero customer service for this unresolved situation. Zero communication between employees and no one to accept what or when the error occurred of double booking an already occupied room.

"Nice rooms but too many defective issues"

2
15/07/2018

For those who are looking for a hotel with clean, comfortable rooms and a decent breakfast this hotel rates well. However beyond that they neglect too many problems. The telephone in our room didn't work. When we changed rooms the new phone worked, but the front desk never answered so it wasn't possible to leave a wakeup call. For the entire three nights of our stay the business center wasn't functional so that when I needed to use the printer it was unavailable and no attempt was made to repair it. On the third day when I had some work to do on my laptop, there was a continual banging and hammering for several hours while toilets were installed in the rooms above ours, For that they gave us a tiny discount for that day. The indoor swimming pool was a nice extra, but I never saw anyone cleaning it. There is no elevator so the first night of our stay we were placed in a room on the second floor and had to drag our heavy luggage up the stairs. The next day, thanks to an efficient and helpful desk clerk named Shelby we were moved to a room on the first floor. On the other hand when we changed rooms my wife had forgotten something in the original room and when we went to look for it, the maid who was cleaning the room seemed to have an attitude problem and flippantly said she hadn't seen anything while a short search we made found it in an obvious place. All in all a very mixed experience, but I would definitely not go out of my way to stay there again.

Stacy E, General Manager at Best Western Edmond Inn & Suites, responded to this review
Thank you for taking the time to write your review. It is disheartening to learn your stay was not enjoyable due to our room remodel that was in progress. We do hope you will return to see how we grow and improve.

"Family Trip"

5
09/07/2018

Overnight stay enroute to Colorado for family visit. King room, first floor requested. Was quiet & clean! We had a restful sleep. Breakfast was nice with hot eggs & sausage patties if you wanted. Coffee was freshly made & good. Thank you! Probably return stay if king suite with sofa bed available to add granddaughter to travel.

Stacy E, General Manager at Best Western Edmond Inn & Suites, responded to this review
Thank you so much for taking the time to write your review and share your experience. we look forward to seeing you again!

"Currently Remodeling"

3
24/06/2018

When we arrived there were workmen everywhere. Tile had been torn off the back of the front desk and was lying on the floor. Almost tripped as I was approaching the desk. The hotel is in much need of this remodel but concern for guests safety in the process didn't seem to be a concern. The bright spot was excellent customer service. The entire staff went out of their way to accomodate any request. The price was very reasonable but wouldn't stay there again until after the remodel is complete.

Stacy E, General Manager at Best Western Edmond Inn & Suites, responded to this review
Thank you for taking the time to write your review and share your experience. It is disheartening to learn your check in experience was not up to standard due to the recent construction of our front desk that was going on that day. We are glad to hear that our staff did a wonderful job! We do hope that you will come stay with us again to see how we grow!

"Wonderful caring staff day and night"

5
18/06/2018

The staff was awesome you can tell the hotel has a little bit of construction going on but never the less it was a nice visit. the rooms are big and nice and the pool was very relaxing. It was a nice stay. They need to take more pride on the outside appearance the lawn etc but it was a pretty good experience. i would definitely stay again the breakfast was amazing!!!

Stacy E, General Manager at Best Western Edmond Inn & Suites, responded to this review
Thank you so much for your resent review. We love to hear that our staff is doing a wonderful job! We are undergoing some construction inside and outside of the hotel and we hope that you will return in the future to see how we grow!

"Bad experience "

2
17/06/2018

We checked in Saturday and there were 3 people at front desk complaining about keys not working...front desks fix was to hand out master keys?? i should have walked out then,.. our room was never secure - the card reader lock never worked while we were there...told front desk twice - her answer was to tell manager later?? Wow. We never left Room cause of this. Kept deadbolt and chain on door. The shower head was hanging and no coffee maker in room. Not a good experience unfortunately - so this BW is off the stay list

BestWesternHotels, Corporate at Best Western Edmond Inn & Suites, responded to this review
Thank you for taking the time to provide feedback of your recent stay, and we are sorry to hear that it did not exceed your expectations. Your satisfaction is important to us and we hope you will give us another chance and stay with us again. -Best Western Hotels & Resort

"Great customer service"

5
05/06/2018

My cell phone was destroyed and I had to ship the new one to this hotel for my trip. I was very anxious to get my new phone and then perform all of the functions to get the new one up to speed. Shelby Lester at the Best Western was fantastic! She was very calm and confident that she would watch out for my phone and notify me immediately upon receipt. She hand delivered my new phone to my room! My stress went to zero. Not only that, Shelby gave me recommendations on 2 restaurants that were wonderful.

Stacy E, General Manager at Best Western Edmond Inn & Suites, responded to this review
Thank you so much for your recent review and sharing your wonderful experience. Our staff is great and thank you for taking the time to recognize the great job that Shelby did for you. We look forward to seeing you in the near future!

"A Reasonable Value for the Budget Conscious Traveler"

3
29/05/2018

At first glance, this appeared to be very nice, especially for the price (I believe I got a senior discount). The front desk clerk was very friendly, the room appeared clean and had some very nice amenities - Keurig coffee maker, flat screen TV, mini-fridge and microwave oven. We were also looking forward to the free breakfast, that the front desk clerk advised would be available in the morning for an hour over the normal closing time, as that was a holiday. However, after some time, we noticed there were some things that made this hotel seem a bit - for lack of a better word - unfinished. The Pool appeared clean and maintained, but the sauna was "not working". The a/c in our room kept the room comfortable, but by morning, there seemed to be a definite lack of ventilation - especially in the bathroom - as a mildewy odor began to be evident. I believe this was probably due to problems that might have stemmed from the construction of the building, itself, as it appeared to be fairly new, but we noticed other maintenance issues as we continued with our stay (holes in the walls of the corridors, unfinished trim, an a/c unit that had been pulled out and left sitting by the curb at the entrance) - things that might suggest that some corners were cut in the actual construction process. Unfortunately, these are problems that one would not expect the staff to be able to do much of anything about. Finally, at breakfast, we arrived at about 9:15 - well before even the normal closing time of 10 - to find there was very little breakfast items available: no juice, no pastries or bread of any kind, no cereal, no fruit of any kind...there was a waffle maker, but no syrup or fruit...no condiments other than salt, pepper, and butter. There WAS, however, eggs and bacon - rather good for the most part - but no serving utensils...you had to use your plasticware to dip them up with. There was also coffee, and, of all things, almond milk - both vanilla and chocolate! Bottom line, I would say this was not a terrible place to stay, for a single night, for the budget-minded, but for the business traveler, or anyone who might be more discriminating, I would suggest paying the extra $20-30 dollars and going with Holiday Inn Express or La Quinta.

Stacy E, General Manager at Best Western Edmond Inn & Suites, responded to this review
Thank you for taking the time write your review and share your experience. It is disheartening to learn you did not enjoy your stay with us and your room was not properly maintained according to the high standards of our maintenance staff. Reviews like yours are extremely helpful in our ambition to continuously improve and I hope you'll return to see how we grow

"edmond BW"

1
23/05/2018

problem started on check - in. clerk couldn't find it. after calling the other best western to verify that it wasn't there did he finally find it. then marching down the hall then back up the other I asked , where's the elevator to be informed they don't have one. Then the next day I was asked to change to another room because I was alone and they had booked a king size bed for that night to another guest, after moving to the other room I was greeted by a dead roach on the bathroom floor. I would not recommend this best western.

BestWesternHotels, Corporate at Best Western Edmond Inn & Suites, responded to this review
Thank you for taking the time to provide feedback of your recent stay, and we are sorry to hear that it did not exceed your expectations. Your satisfaction is important to us and we hope you will give us another chance and stay with us again. -Best Western Hotels & Resort

"Love this place."

5
22/05/2018

This was our third stay here in three years. In 40 years I have stayed at hotels I prefer Best Western and this one is very clean, odor free. Wish the pool was open and not under repair but that was a minor thing. Hope to get a suite next time.

"Clean Hotel with Nice Beds"

5
11/04/2018

Stop was for an overnight stay enroute to Montana. We were extremely satisfied with our room, comfy bed, delicious full breakfast with many options, and friendly staff. Will definitely stay here again!

"Motor Coach Operator"

3
01/04/2018

When we arrived at 9:30 pm hotel didn't have enough rooms for us even though it was booked way in advance, so it took us almost a hr to get that straightened out. Parking lot is super small and NOT room for a bus wish I had known this in advance as it was hell getting the coach out. Breakfast was terrible. Bed was comfortable but that's about the only thing good.

Badal C, Manager at Best Western Edmond Inn & Suites, responded to this review
Dear Valued guest, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 405-216-0300. Sincerely, Badal Chandarana General Manager Best Western Edmond Inn & Suites

"So so"

2
04/03/2018

As avid travelers, we know what to expect from a hotel. Best Western Edmond was what we chose to stay while in town for an event. Upon checking in the lady behind the desk was polite and prompt. As she hands me my key I asked where were the elevators and she informed me there weren't any. Usually not an issue, but when you're carrying three suitcases and 4 days worth of hanging clothes, an elevator would have been nice. We parked our car and tried to enter the outside door at the end of the hotel only to find our keys wouldn't work. So I walked the length of the property to find out what was wrong to find no one behind the front desk. I rang the bell twice and no one showed. I then walked back to the end of the hotel, this time on the inside so I could open the door. Propped the door open and resumed the stairway luggage carry exercise program to our room. Entered the room and it was clean and modern looking. Was happy to see that. Once we settled in I noticed message light was on so I called down to see what our message was and was told that there was no message and that she didn't know how to turn it off.....click. Hmmmm ok. We opted not to have maid service the first day as we really didn't need it. Bed was comfortable and so was room. Everything was clean. Second day we left by 9am and made sure do not disturb was taken off door so we could get fresh towels and bed made. Returned that night at 11:00pm to find our room was not tended to. Called front desk to ask why and a snippy young man answered. I asked why hadn't we had maid service and he said “I don't know. I ll send someone in the morning.” I said we were checking out in the morning and he responded,”Sorry....click”. So In general that's why I call this a so so hotel. Bed was comfortable and room was clean but staff was not real helpful and at 110.00 a night I expect maid service when we want it. If I “had” to stay again I guess I would, but only if the hotels down the street were unavailable. This would not be my first choice.

Badal C, Manager at Best Western Edmond Inn & Suites, responded to this review
Dear Valued Guest, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 405-216-0300. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, General Manager Best Western Edmond Inn & Suites

"Cancelled reservations!!"

2
09/02/2018

They cancelled my reservations I had requested 1st floor as I was going in for back surgery. None available when I arrived. Wouldn't have been mad about 2nd floor but this bw doesn't not have elevators so therefore it was extremely hard to get around after surgery!

Badal C, Manager at Best Western Edmond Inn & Suites, responded to this review
Dear Valued Guest, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 405-216-0300. Sincerely, Badal Chandarana General Manager Best Western Edmond Inn & Suites

"In desperate need of repairs and updates"

1
26/11/2017

We want to start out this review by mentioning that the greatest asset that this hotel has is their staff. They were remarkably warm and professional, and went above and beyond the call of duty under what would turn out to be very difficult, unforeseen circumstances. Upon checking into the hotel for a six night stay, we could see on the approach from the lobby to our first floor room that the hotel had the appearance that it was in need of space renovation. This was surprising because their website advertised "Newly renovated hotel! Come see our new remodeled hot tub and swimming pool area!" While we did not go into the swimming pool area, it was visible from the hallway. The pool water looked more green(ish) than blue, and from the hallway it looked slightly cloudy. Comparing it with our pool at home, I decided that I would not use the hotel pool. That was not an inconvenience for us, as we typically haven't used hotel pools in the past. Our room looked like it had some updates. The living/sleeping area looked nicely refurnished, but the bathroom's only update appeared to be the countertop/vanity. The ceiling in the bathroom had a spot (about the size of a nickle) of dark fuzz (suspiciously like black mold) growing on it. Funny....I had read the exact same information (about the 'fuzz') in a review of this hotel before we booked. I booked it anyway, thinking that maybe it was just a disgruntled or hard to please guest who had written it. But, sadly, we noticed the same. Maybe we were both booked into the same room. Upon approaching the exit door on the side of the building (through the hallway that contained the ice machine), I noticed that the ceiling was significantly sagging around a long crack with staining around it. It appeared to have developed due to what looked like old water damage. On the second morning of our visit, we lost all power in the bathroom and entryway of the room when I plugged in a hair appliance. We attempted to reset the GFI, with no success. To our surprise, the hotel staff told us that whatever happened also affected the entire wing of rooms - and that maybe another guest had plugged in a hair appliance at the same time. The front desk was very kind and responsive to our problem. She immediately looked for tripped breakers. When she found none, she called to let us know. She also offered us the use of the bathroom in an empty guest room so that we could get ready for our early morning appointment. When we returned to the hotel several hours later, the person responsible for the repair (I believe his name was Dennis) told us that he was able to restore power to the other rooms, but not to our room. We had suspected that he might have this problem, because we had just experienced a faulty GFI outlet in our garage at home, and the only remedy was to have the GFI outlet replaced. Dennis offered to move us to a suite down the hall, so we packed up and moved to the new room. Upon entering the 'suite', we noticed a very strong odor of mildew. We didn't want to complain to the staff, as they had been so kindly responsive to our first problem, so we ran to the local Walmart and purchased a package of Damp-Rid, and a scented candle. That definitely helped. By the way...we would not recommend spending extra on a 'suite'. While the room was a little bigger with a knee wall separating the living from the sleeping area, the arrangement made the sofa seem too far from the only television. The bathroom had an oversized jacuzzi tub, which we did not use. It was an older tub with the pebbled texture on the bottom, which we assumed was what prevented the bottom from being cleaned well. The bottom of the tub looked soiled and/or stained. I don't recall whether it was the first room that we stayed in, or the suite - one of them also had a water damaged ceiling that appeared to be old, unrepaired damage. In the end, we decided to check out a day early, due to the poor quality of our stay. We had booked the hotel through Priceline, which has a no-refund policy, and we had paid for the entire stay in advance. When we attempted to check out of the hotel a day early, we were told that we had to tell Priceline that we were checking out, since that is the company that we booked through. We called Priceline right away, as we didn't want to be responsible for a room that we weren't occupying. Priceline put us on hold while they called the hotel, and to our surprise, came back and told us that the hotel was willing to refund us for the day that we did not stay, due to the difficulties that we experienced there. We had NOT asked for a refund, which just confirms what I wrote about in the first paragraph of this review....that the staff at this Best Western is remarkably kind, professional, and wants to do the right thing. Kudos to them!

Badal C, Manager at Best Western Edmond Inn & Suites, responded to this review
Dear Valued Guest, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can be of assistance in the future, please don't hesitate to contact me at 405-216-0300. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, General Manager Best Western Edmond Inn & Suites

"good hotel"

4
08/11/2017

overall the stay was excellent. only the over night clerk was rude to us. we were in town for a soccer tournament and we rented 9 rooms. had no issues until the night shift came on around 11pm and she was bossy and rude to all of us

Badal C, General Manager at Best Western Edmond Inn & Suites, responded to this review
Dear Valued Guest, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 405-216-0300. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, General Manager Best Western Edmond Inn & Suites

"BW Has gone cheap"

2
24/10/2017

Been staying at this hotel for years. It has been on a steady decline. Pool used to be nice and warm but now it's COLD and dirty. Hot tub was out of service! Room smelt musty. Uncomfortable beds and sofa sleeper.

Badal C, General Manager at Best Western Edmond Inn & Suites, responded to this review
Dear Valued Guest, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. General Manager Best Western Edmond Inn & Suites

"Always a pleasure"

5
16/10/2017

We chose this particular Best Western hotel because it is halfway between our son's family's home and ours. Now we choose to stay here because it is a welcome retreat after a long days drive and offers a pleasant, quiet place to rest and recuperate prior to another eight hours on the road the next day. The staff are always going beyond expectations. The location, about a mile off the interstate, is convenient. We were welcomed this time with a "it has been a while since we last saw you." We like that. We will be back again in the spring.

Badal C, General Manager at Best Western Edmond Inn & Suites, responded to this review
Dear Valued Guest, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 405-216-0300. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, General Manager Best Western Edmond Inn & Suites

"your home away from home"

5
15/10/2017

Best Western Edmond has been our home away from home for many years now. It is in an excellent location just off of 2nd St with many eateries and shops available for all your needs. It has been recently remodeled to make it more attractive and to better suit all the guests needs. New management has come as well yet Bobby and his staff are very helpful and friendly striving to make your stay a wonderful experience. Next time in Edmond give Best Western a try and see if you don't agree that it is truly your "home away from home."

Badal C, General Manager at Best Western Edmond Inn & Suites, responded to this review
Dear Valued Guest, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 405-216-0300. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, General Manager Best Western Edmond Inn & Suites

"Best Best Western in the World"

5
08/10/2017

Very clean. Very friendly staff. Everyone is friendly and helpful with any concerns. It's my favorite Best Western. They care about their hotel and they want the guests to be happy. It's the best. Stay there!

Badal C, Manager at Best Western Edmond Inn & Suites, responded to this review
Dear Valued Guest, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 405-216-0300. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, General Manager Best Western Edmond Inn & Suites

"staycation"

4
03/10/2017

I came to walk for the Epilepsy Foundation and came early so I would be ready. I had a really nice room and bead, but it was just the leftover food in the minifrig that was not cleared away when they cleaned. they also did not make the bed the next day. A little disappointing to what I am used to with BW

, Manager at Best Western Edmond Inn & Suites, responded to this review
Dear Valued guest, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 405-216-0300. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, General Manager Best Western Edmond Inn & Suites

"Clean Room, Great Breakfast"

5
02/10/2017

I really enjoyed staying at the Best Western Edmond Inn & Suites. The check-in process was smooth and the hot breakfast in the morning was great. I particularly enjoyed the waffle I made using the do-it-yourself waffle iron in the breakfast area. It was a great start to my business trip!

, Manager at Best Western Edmond Inn & Suites, responded to this review
Dear Valued guest, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 405-216-0300. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, General Manager Best Western Edmond Inn & Suites

"Family visit"

3
01/10/2017

We were in the area to visit family. The hotel is just below adequate. The pillows were horrible, the breakfast okay but coming from the Pacific coast it ended too early. The sitting area, which we paid extra for was so uncomfortable as to be useless. Four nights was three too many. The whirlpool bathtub and nice young woman at checkin were they only real pluses.

, Manager at Best Western Edmond Inn & Suites, responded to this review
Dear valued guest, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 405-216-0300. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, General Manager Best Western Edmond Inn & Suites

"Worst bed in 30 years!"

2
29/09/2017

Although this hotel was clean and had a shower with good water pressure, the beds were abysmal! They offered no support and were like trying to sleep in a hole. I had absolutely no sleep! When I discussed the issue with the desk clerk at 4:30 in the morning, she said, “Well, some of our rooms get more traffic than others and so some are better than others.” We had also requested a quiet room and ended up less than 10-15 feet from the ice and vending machines. The room still was relatively quiet, due to low occupancy. In the morning, I spoke to the manager and he said that no one had ever complained about the beds before. He also said, “ I can give you the government rate if $75. That was a discount if $14 for a terrible night of sleeplessness! The breakfast was good and opened a bit before the advertised time of 6am. As a frequent stayer at Best Western and a long time reward member, I was completely at a loss for the failure to make a concession to me of more than $14. My husband slept soundly, thanks to sleeping pills, but awoke with a sore back. My strong suggestion is to avoid this particular Best Western. It is not representative of the usual standard of comfort afforded at their establishments! At any rate, if you find yourself there, avoid room 110.

, Manager at Best Western Edmond Inn & Suites, responded to this review
Dear Valued guest, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 405-216-0300. Sincerely, General Manager Best Western Edmond Inn & Suites

"Nice hotel, location AND customer service!!"

5
27/09/2017

Hotel was very nice and conveniently located off the interstate. Check-in was quick and easy. SHELBY - at the front desk - was great, very friendly and personable. She came to our room when the door wouldn't lock and took care of that immediately. The pool was nice (but hot tub wasn't working) with plenty of towels. Complimentary breakfast the next morning had a huge selection (waffles, bacon, eggs, biscuits/gravy, pastries, cereals, etc.) Rooms were spacious with microwave, fridge and Keurig coffee equipment. Pets allowed, free internet. Highly recommended ... will definitely stay again and recommend to friends.

, Manager at Best Western Edmond Inn & Suites, responded to this review
Dear GUEST, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 405-216-0300. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, General Manager Best Western Edmond Inn & Suites

"Nice, clean rooms"

5
17/09/2017

We enjoyed our stay here. Check-in was easy and the reception desk attendant was very nice. Our room was very clean and spacious. The bed and pillows were comfortable. We would definitely stay here again.

, General Manager at Best Western Edmond Inn & Suites, responded to this review
Dear GUEST, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 405-216-0300. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, General Manager Best Western Edmond Inn & Suites

"Wifi is horrible"

3
16/09/2017

Don't plan on getting any work done with wifi speeds of 1.75 Mbps down and 0.21 Mbps up. That's is if it is working at all. Also there is no elevator. But only 2 floors. Other than that the room was okay, didn't use the pool as it was indoors, breakfast was okay, nice to see some protein options alongside the carbs. The cappuccino machine was very yummy if you like your coffee sweet. The front desk staff were very nice and accommodating and the housekeeping staff was also great. I just got incredibly frustrated trying to get my work done here and as I was here for several weeks for business, the poor wifi was a deal breaker for me. If you don't need that, it's a perfectly fine hotel.

, Manager at Best Western Edmond Inn & Suites, responded to this review
Dear guest, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 405-216-0300. Sincerely, Badal Chandarana General Manager Best Western Edmond Inn & Suites

"Odor in room 118"

2
04/09/2017

Room 118 bathroom was not clean and smelled like urine when I checked in at 10pm on 9/1. Staff was nice but couldn't do much because the hotel was full. Upon my request I was given cleaning solution to clean my bathroom. On 9/2 I cleaned my room and re-cleaned the bathroom with bleach cleaner. The room and bathroom still smelled of urine. My room was not discounted or comped. Staff was nice but not helpful at all. I won't stay there ever again!

, Manager at Best Western Edmond Inn & Suites, responded to this review
Dear Guest, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 405-216-0300. Sincerely, General Manager Best Western Edmond Inn & Suites

"Recent stay"

3
04/09/2017

Room smelled of smoke even though the entire hotel is smoke free. Microwave was dirty. Shower curtain smelled. There was mildew on he ceiling of the shower. The room had a very bad condensation issue so it felt musty. The rest of the room was clean, including linens.

, General Manager at Best Western Edmond Inn & Suites, responded to this review
Dear Guest, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 405-216-0300. Sincerely, General Manager Best Western Edmond Inn & Suites

"excellent staff, great breakfast."

5
31/08/2017

Breakfast was hot and plenty of it. Staff accommodated us on the type of room we needed. Courteous staff at check in and out. Will stay there again. Only disadvantage is ability to get on and off the street to the hotel.

"Great"

4
28/08/2017

We had a wonderful check in with Kelly, she knew what she was doing and she was very nice to us. We've been staying here for several years when we're in town to visit family. It is clean and quiet with great beds.

, General Manager at Best Western Edmond Inn & Suites, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. General Manager Best Western Edmond Inn & Suites

"Great Hotel, Very Quiet"

5
27/08/2017

This was very good stop as we were driving through OK. We got a very good senior citizen rate and were able to apply a $10 coupon from a previous Best Western stay in a different state. The room was comfortable. Breakfast was good with bacon, sausage & eggs, as well as the usual items. I had made a reservation thru the main 1-800 number but when we arrived the clerk let me know that we were booked into a second story room but there was no elevator. When I told her we had a lot of luggage, she quickly changed us to a first floor room. I thought that was great customer service. Would definitely stay here again.

, General Manager at Best Western Edmond Inn & Suites, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. General Manager Best Western Edmond Inn & Suites

"Best Bed EVER!!"

4
24/08/2017

We are traveling across the country and this bed was so far superior. The check in process was different. Even though I had a 20.00 travel card I was charged the full amount on my card, but got a bill at check out for the proper amount.

, General Manager at Best Western Edmond Inn & Suites, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. General Manager Best Western Edmond Inn & Suites

"A lifesaver!"

5
21/08/2017

My family was traveling on a family trip and stayed at a hotel with uncomfortable beds and multiple other problems (at $300/night!). We decided to leave the other hotel despite still having a reservation and called to make a last-minute reservation at BW in Edmond (which was on our way home). Kelly answered the phone, was very helpful, and arranged a great room at very short notice! When we checked in, the man at the front desk was a bit dismissive, but the room was 10x better than at our other luxury hotel and was only 1/3 the price! A great experience and the first good night's sleep our family had on our week-long trip!

, General Manager at Best Western Edmond Inn & Suites, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. General Manager Best Western Edmond Inn & Suites

"Stop over in Edmaond OKla"

5
15/08/2017

Very good to excellent. Breakfast particularly good. Clean room and pleasant staff. Overall facility look and maintenance are good. A little further from the Interstate than some. This review is too long.

"Wonderful!!!"

5
15/08/2017

This hotel was a wonderful stay from the staff to rooms to breakfast! The staff was very helpful and answered any questions we had. Also, the rooms were very clean despite the musty smell, but it had just rained. Also, we went to eat breakfast 30 minutes before breakfast ended and there was still all items to choose from! The pool was a little interesting to me, but I work in aquatics and operate pools on a commercial level so my expectation is always higher than most. I would stay here again and would encourage others to stay here as well.

"Friendly staff, beautiful hotel"

4
11/08/2017

My young son and I live in this city and booked the room for a one night staycation. We thought the staff was so sweet and friendly and would definitely choose this location again. Would also recommend to any visiting family or friends.

"Great Place to Stay"

5
07/08/2017

This was a very clean and comfortable hotel. Staff very friendly. Definitely will stay here again when in town. Breakfast was huge considering they called it "continental" nope, eggs, waffles everything. Should have used the pool but forgot my bathing suit. Next time.

"Grandchildren meeting"

3
03/08/2017

Needed a motel to meet grandchildren, this one was rated good and the price was good. My son had stayed here before and liked the pool and breakfast. Room was clean, breakfast above average and pool was indoors and clean. Good stay.

"Great vacation stay"

5
23/07/2017

The motel had been recently renovated. Rooms were spacious and clean. Bed was extremely comfortable, some type of foam, but it didn't retain heat. Breakfast was OK, bacon was good, gravy was thin. Overall good stay

"Nice Clean Hotel"

4
15/07/2017

Friendly Staff, comfortable room with good beds, We found the hotel to be clean and convenient to IH35. The breakfast bar was satisfactory. We had biscuits and gravy, sausage and waffles. There's a Starbucks nearby and it looked like plenty of shopping near by.

"Good stay while in Oklahoma"

5
13/07/2017

We traveled to Oklahoma for the weekend for our nieces birthday. This hotel was not far from my sister in law and was conveniently located around a lot of different businesses. Staff was friendly, hotel was nice, had an indoor pool and hot tub, spacious room,(king room with a very comfortable bed, nice couch my niece was able to sleep on, and a large desk), and they even gave us three tokens to go get a free ice cream from Freddy's (which was located right up the road).

"Nice Hotel"

4
11/07/2017

The Hotel is located in a nice area. Not difficult to navigate around Edmond to shopping or dining. My granddaughter always likes an in-door pool so she can swim. If you(general) are not familiar with the Edmond area, using the GPS or Maps on your phone is very convenient.

"Another great night in Edmund"

5
07/07/2017

The staff is professional and friendly. The room is spotlessly clean. The bed is very comfortable. Other than being very noisy, the air conditioner kept the room very comfortable. The breakfast was a great way to start the day. We will stay here again.

"Edmond Best Western Rocks!"

5
06/07/2017

Had a wonderful stay at this hotel. The breakfast buffet was great and the spa was enjoyable at the end of a long day. I plan to go back again and will strongly consider using BW for my lodging in the future.

"disapointed"

2
29/06/2017

Pool was green and dirty. Carpets were very dirty in hallways and dirty in rooms. Spa was cold and full of sand. Turning on the heat jets did nothing. Room was hot upon arrival. We cranked the A/C and went to dinner, room only cooled to 76 upon return. It was located in a nice area with plenty of restaurants.

BestWesternHotels, Corporate at Best Western Edmond Inn & Suites, responded to this review
We are sorry to hear that your recent stay with us did not exceed your expectations. We appreciate your feedback and will use it to make improvements to offer guests a better experience in the future. We hope you will give us another chance and stay with us again. -Best Western Hotels & Resorts

"Edmond, OK"

5
28/06/2017

The only thing I could say about the location of the hotel was going out the driveway there was no left turn and I had to go right then find a way to turn around to go the opposite direction. I realize the divider street is not the hotel's fault but it was inconvenient for me.

"Read the fine print"

3
26/06/2017

Clean facility, helpful staff but no elevator in the multi-level structure. Pool area was nice but hard to enjoy as it didn't open until 10 am and closed at 10 pm. Noon check out was helpful. Breakfast was hot and had several choices everyday.

"Good location, great value"

4
11/06/2017

Clean, spacious rooms. Keurig coffee maker in room. Excellent value. Accommodated our requests to place rooms in close proximity. Be sure to note that there is no elevator and ask for first floor if you are unable to manage stairs.

"Smelly"

2
06/06/2017

Hotel was outdated especially for the price, hallways smelled of trash or worse and room was musty or sour smelling. AC didn't work well consistently. Was either freezing cold or really hot. Breakfast choices were adequate except for lack of fresh fruit. They had some spotted bananas ad some old looking apples and oranges.

BestWesternHotels, Corporate at Best Western Edmond Inn & Suites, responded to this review
We are sorry to hear that your recent stay with us did not exceed your expectations. We appreciate your feedback and will use it to make improvements to offer guests a better experience in the future. We hope you will give us another chance and stay with us again. -Best Western Hotels & Resorts

"Our go-to hotel! "

5
06/06/2017

My wife and I love this hotel! We come to Edmond to visit friends and always stay here. The rooms are clean, the breakfast selection is good, and the staff are amazingly warm and friendly. Definitely a great deal and the best place to stay in Edmond!

"Great Hotel"

5
05/06/2017

Great staff and hotel was in great shape ,food was good ,fresh and hot ,Hotel was really clean and had a new smell to it .Beds was really comfortable.Swimming pool was also nice ,Parking lot was also safe for the vehicles

"Very comfortable"

4
01/06/2017

The Best Western in Lawton is very comfortable. There are great lobby areas to read or watch TV when I wake up before my daughter does. The beds are very comfortable. The full breakfast buffet is awesome!

"We Will Choose this one again"

4
29/05/2017

It was quite, away from road noise. The outside appearance nice. The beds were comfortable, and the breakfast great. They had Bacon and Sausage, which not many offer 2 meats, that was very thoughtful and well planned knowing they were going to be busy for the Memorial Day weekend.

"One night stay - 4th stay here"

5
27/05/2017

Management worked with us when Expedia/Reservations.com pretended to be this property online and promised a cheap price and it ended up being $50 more than originally thought. Management allowed us to cancel our room and re-reserve a room. They saved our family $. The breakfast was really tasty and when they ran out of eggs, they immediately brought out fresh. The beds are awesome to me. My husband, our boys and I slept very well on these comfortable beds. We enjoyed the indoor pool a great deal as we have every time we come. They were doing several renovations on the property while we were there, but that shows they're wanting to keep current. The room on the first floor did have a mildewy smell, which dissipated with A/C. I would request a second-floor room next time.

"On night stay"

4
22/05/2017

Our roon wasnt bad at all. My mother n laws room smelled a little funny though. Our room had an excellent shower and water pressure. Rooms are clean though and about 1.2 miles off I 35 and just 10 minutes from Frontier City. Has a decent swimming pool and a small hot tub. I can tell they are trying to remodel the bathrooms next to the swimming pool. The fitness room is pretty small with just a couple of treadmills and a stationary bike. The room are pretty large and clean. We stayed in a Jacuzzi room with a king bed and it was pretty comfy. It had a restroom sink and a seperatr sink just as you walk in for washing your hands after you fixed something in the microwave. It has a coffee table and a sleeper sofa fir tbe kids. Will stay at again.

"Just a quick overnight."

3
21/05/2017

The room smelled a bit mildewy but once we turned the a.c. on it mostly cleared up. The room was clean and tidy, the bed was comfortable and the pillows actually had some body! They put us into a handicapped room, so the bath was modified...the shower was a hand held which makes sense, BUT to try and attach the handheld on the upper clip is Impossible unless your 9 ft tall. The water would hit the ceiling so hand held it was. The bathrooms now do not have vents to remove the steam, so you can't see into the mirror without some work not to mention that the floor is quite slick until the room dries out. I didn't fall but only because I was holding onto the door still.

"Traveling thru okc"

1
18/05/2017

Place was a wreck. Could have been renovations, but it was in tatters. Would NOT recommend this place regardless of money, and even that was overpriced for the location. Room was musty. Shower was bad, smell was horrible, just plain awful!!

"Pleasant stay"

5
18/05/2017

We found this property while perusing the TripAdvisor web site a few months ago. Our niece was graduating from OSU in Stillwater, but all the hotels were booked up. Fortunately we found this property in Edmond that was less than 1 hour from OSU. The bottom line is our stay was a pleasant experience. The staff was courteous and professional. The breakfast was what you would expect. The room was clean, the air conditioner cooled the room; the tv was easy to operate; and the shower was nice. One last thing. We have mobility issues, so the staff made sure we were on the first floor. It was a pleasant stay!

"Overnight stay"

3
16/05/2017

The exterior of the hotel was great and the lobby is being renovated, but the hallways and rooms are showing signs of wear. The staff was very helpful and pleasant. The breakfast was acceptable. I probably would not stay there again

"Mrs. K"

1
13/05/2017

Very disappointing compared to other Best Western inn and suites. First of all there was no elevator, so had to carry all bags upstairs (we are seniors), then the light in the bathroom wouldn't stay on (had to load everything we had unpacked and change rooms. Floor lamps in room in second room wouldn't work, or were very touchy to stay on. Would not recommend. Haven't been to breakfast yet. Hope it's better.

BestWesternHotels, Corporate at Best Western Edmond Inn & Suites, responded to this review
Thank you for taking the time to provide feedback of your recent stay, and we are sorry to hear that it did not exceed your expectations. Your satisfaction is important to us and we hope you will give us another chance and stay with us again. -Best Western Hotels & Resort

"Edmond OK 66 stay"

5
01/05/2017

Great hotel to stay at, in the center of things right on Historic Route US 66. Breakfast set up is great as well. Only draw back is no elevator for 2nd floor guests. Didn't make use of them, but a nice looking pool and exercise room.

"Excellent hotel in Edmond"

5
29/04/2017

Love this hotel. Great indoor heated pool. Breakfast is best ever, included scrambled eggs, burritos, sausage, bacon, biscuits, gravy, good pastries, and always kept fresh and full. Outstanding staff. When had any problems handled immediately.

"Dirty"

1
24/04/2017

Dirty rooms they never clean them didn't clean my room when I called and asked for to be clean he said sure they would do it the next day I asked for at least clean towels they said they would see what they could do took him 2hours

"Great place to stay"

5
24/04/2017

People at the desk were wonderful. Check-In and Check-out were very smooth and with no hassles. Housekeeping does a great job on the rooms. Clean and everything worked as it should. Breakfast items were fresh and delicious.

"Not My Favorite "

2
21/04/2017

My room was not completed. The walls had No Pictures just holes. The hotel has No elevator. The maids do not speak English The hotel carpet needed cleaned or replaced...Very dirty! The front desk was not helpful or polite. I will never go back to this place.

"Great Hotel!"

5
14/04/2017

We stayed at Best Western Edmond Inn & Suites when my son got married. We had several rooms for family and friends, and everyone was pleased with the accommodations! The rooms were clean, the air conditioner was cold and the complimentary breakfast was delicious!! When we are back in the Edmond area, we will definitely stay at Best Western Edmond Inn & Suites!

"Three strikes, we are out."

1
10/04/2017

I booked this hotel 3 months in advance of an event in Luther. Upon check in, all that remained vacant was a handicap room. No problem, we are not picky nor are we handicapped. Sure hope that someone who really needed it wasn't turned away. Pros: near our venue; front office staff exceptional Cons: worked all day, airport/plane all evening dreamed of a nice hot tub soak- Nope, no tub. Strike one. Disappointed but not a deal breaker.Shower head dripped all night long onto a plastic shower floor. There was no wet floor towel rug provided. Room is in desperate need of maintenance. Toilet seat and toilet need repair, not bolted to floor and seat came right off. That was when it would flush. AC unit fan needs repair- never stopped vibrating the entire unit. This room was near the lobby, loud & noisy with entire hotel coming by to lobby. Strike two. Breakfast - we are not picky eaters or food critics; however, it was so old and leftover that we drank tea/coffee and left. The dining area is so tiny and poorly designed that it can not handle the amount of people staying there. Strike three. We were scheduled to stay two nights; however, we just had to leave and checked out first thing the next morning. We found occupancy at another hotel and took a long much needed nap is peace and quiet.

BestWesternHotels, Guest Relations Manager at BEST WESTERN Edmond Inn & Suites, responded to this review
Thank you so much for your feedback. On behalf of our entire staff, I would like to apologize for your experience. Your concerns have been relayed to their related department heads so that procedures may be evaluated and re-training may take place. Thank you for staying with us. Best Western Hotels & Resorts

"Nice business hotel"

5
23/03/2017

I am a service guy who travels frequently. TO me, Internet, a Bathtub, and a good bed is everything I need. IF any one of these is bad, the hotel doesn't get 5 stars. This hotel did everything I needed. I have been here before and both times, everything was great. I will be back.

"Great customer service!"

4
16/03/2017

I made a reservation here during a road trip for pleasure. Upon arrival, my reservation was for the wrong date. Shelby was able to get me in a room for VERY near my reservation rate. Although the lobby area is under renovation, things were clean and organized. I also loved the fact that coffee and lattes were available at all times.

"stay prior to medical proceedure"

4
11/03/2017

due to not being able to eat,my wife did. We were both impressed at the way items were displayed. My wife had praise for quality of food. Room was clean, comfortable. NO noise problems. Would stay again

"A nice but tired motel"

3
09/03/2017

A nice but tired motel. Our single-king room was clean, with a comfortable bed and was very large with a sofa and upholstered chair. The staff were very friendly plus they offered a good breakfast. Unfortunately no elevator and there were a few minor maintenance issues.

"Super place to stay!"

5
28/11/2016

It was a great place to stay. Wonderful service from the staff. Comfortable and clean rooms. They are very accommodating to your personal needs. We will stay at this hotel again when we are in Edmind.

"Love this place!"

5
21/11/2016

This is a wonderful hotel. Comfy beds, good variety of hot and cold items. Clean room, welcoming staff, I enjoy the pool, good place to walk pups. Close to lots of restaurants of all varieties and easy on/off either I44 or I35. Great stay for us.

"Delivered it all very well"

5
14/11/2016

As we entered the hotel, I thought about all the things a hotel should have. Free breakfast in AM. Room with couch and chair extra. Slip free tub. Pool indoor with spa. TV with great guide of channels. Free newspaper in AM. Close to great eating. Provided everything that folks need without going overboard. Good location for us so may make it our regular....

"Wonderful caring staff, Clean, Comfortable"

4
01/11/2016

Called for reservations for an fast run to Edmond, OK on a Sunday, made reservation, had to stop and repair some else's vehicle, ran later than ETA given and desk clerk was concerned when we did arrive, if we were ok and if our trip was safe (would have thought we were family). Price was right, room was clean and comfortable. Breakfast was well presented and plentiful.

"Great Place to stay in EDMOND area"

5
01/11/2016

We have been staying at the Best Western In Edmond for over six years. hey have always provided us with great service and quality. It has become our home away from home. While our son was in college we used to come over and stay much more than we do now. When we come to Edmond , there in no question as to where to stay it will always be the Best Western Edmond for their cleanliness, great service and overall value for the money.

"One Night"

5
21/10/2016

We were travelling Route 66 and one night landed us in Edmond, OK. I knew there was a BW here, but it proved very hard to find. We asked several people for directions and they were very helpful, but it took us over an hour to arrive at the hotel - luckily they had a vacancy. The hotel was clean and the staff were very friendly and helpful with restaurant directions Complimentary breakfast in the morning was the usual BW fayre.

"Convenient, Friendly, Good Nights Sleep"

5
12/10/2016

Not too far off the interstate you can find a quiet, place to rest after a long day of driving. The staff is friendly and the rooms are clean and spacious. Breakfast was plentiful with a nice selection of choices for every appetite. Closing at 9:00, I would only wish it were available a bit later. We will certainly stay there again.

"Hotel night stay"

5
05/10/2016

Clean with extra large rooms. Very nice and I would always try to find one and stay at it. the cost was very affordable and it is a larger room than an average hotel room. I think that my friends will now try to stay as they do their traveling, Very cost effective for an average traveler.

"great"

5
05/10/2016

This was a great place. easy parking. easy check in and out. pretty good breakfast food. The bed was comfortable. the free wifi was great. we got a free upgrade to a suite with a Jacuzzi bathtub! We always stay at Best Western.

"Great place to stay."

5
03/10/2016

My stay was excellent, staff was very friendly , clean rooms, great value for room. The only complaint was the breakfast, if that is something you are using to consider your stay, you better go elsewhere.

"Hidden gem in edmond "

4
18/09/2016

We booked on line using expedia. I was attracted to the prices, hotel amenities, and location. Overall the room is big with flat screen tv, microwave, refrigerator, and kurig coffee maker. The room was very clean, my only complaint was the bed was too soft for my liking. The bathroom has granite counters, a little small. This is a two story hotel, it does not have an elevator, when I made the reservation I requested a room on the ground floor. It is a non smoking hotel. Breakfast was great, there was scrambled eggs, sausage, bacon, burritos, waffles, fruit, muffins, apple cheery turnovers. Bisquit and gravy, orange and apple juice, cereal, french vanilla and chocolate cappuccino. It has indoor pool and hot tub. I would definitely stay again in the future

"Great place to stay"

5
14/09/2016

The beds were comfortable, bedding was soft, and lots of pillows. Room and bathroom was clean. Plenty of towels. It was quiet, the walls were insulated properly, could not hear chatter in hallwall or next door. Check out time was noon and was not rushed out. Check in was quick and all staff were very courteous and friendly.

"Trip to Kansas with stop over in Edmond"

4
06/09/2016

Older hotel but the rooms have been updated, kuereg in the room was great. Very close to shopping and restaurants. It was quiet with friendly staff. It was not directly on the freeway access but very close and easy to find. No elevator. The curtains did not close all the way only the sheers. This was uncomfortable for a woman alone on the first floor. The bed was great.

"Nice for Overnight Stay"

4
05/09/2016

First the good... Staff was very, very friendly at check-in/breakfast/check-out (in keeping with the rest of Edmond!). The facilities were well-kept, or perhaps updated, and location was fantastic for our needs. The room itself was very clean and comfortable; we slept well and enjoyed the limited time we spent in the room. Breakfast was a decent selection with plenty of seating area. The not-as-good... Bathroom could use a complete overhaul. Though it was generally clean and had a nice granite countertop, the bath/shower and grout were all well past their prime. Moreover, the bathroom had no ventilation so everything ended up covered in a layer of condensation when showering (great water pressure and plenty of heat!). Not bad enough to keep us from coming back, but definitely needs work.

"Good enough"

3
31/08/2016

Hotel gave me an upgrade so that I didn't have to change rooms during my stay. That was very thoughtful and appreciated. Room was spacious, much too big for one person! I like having a coffee machine in the room. Nice touch. Didn't use the facilities ie swimming pool, etc. I would have liked different items served for breakfast. Eating the same fare every day for five days, well, it got a bit boring. The hotel is rather isolated if you don't have a car even though it is on a main road. Nothing for meals within a 3-km radius.

"Would have given 3"

2
23/08/2016

Only gave 2 circles would have been 3. The hotel looked clean the front desk ladies were very nice. In the morning got up had breakfast which had a many items to choose from but none tasted very good but you can get a dry muffin and some juice for free. All of that would be fine and I would have given 3 maybe 3.5 but when I went back to my room and open the curtains two roaches went running across them. We were on a week long trip and stay at several hotels this is the only hotel that we stayed at that I saw roaches in.

"Pretty nice but be careful"

3
22/08/2016

Not a bad place to stay unless you've got lots of luggage and your room is on the second floor. THIS PLACE HAS NO ELEVATORS! We encountered a guest who had booked a room for a week. He was put on the second floor, and no one told him there were no elevators. He checked out after only one night.

"Recommended"

4
13/08/2016

I've stayed in two different places over the past few years in Edmond - the other being very near this property - and of the two I did not prefer the Best Western. The staff here did their jobs well, and the room was very adequate and comfortable. I only had one issue with staff: On my way to a family member's funeral (the reason for the trip), I emptied out the tissue box in my room since I knew I'd need it, and asked a housekeeping person working nearby to replace it when convenient, giving my room number. The staff member left the tissues, empty box and full box on the bed in the room. It may simply have been that she was hurrying, or that she got interrupted, but the impression it gave was that I had put her out and she was making it known. Could all be just me. But there's that. Although attempts were definitely made to make the breakfast bar area upscale and cool looking, the tables were crammed in so tightly that nobody could get in or out of their seat without inconveniencing a neighbour at peak times. Given that a bistro height (and quite large) table was provided near a TV screen in the area, I felt that they would have done better to take that out and use more normal seating for the breakfast crowd. Generally, the place is clean, attractive and provides all the basics, but I would say I have had better hotel experiences in this price range elsewhere.

"Another pleasant stay"

4
11/08/2016

We have stayed at this hotel before when traveling to Oklahoma City. Last trip we tried an expensive hotel in Oklahoma City, and the entire stay I was wishing I had booked at this Best Western in Edmond, Oklahoma. This hotel has great service, and excellent breakfast and the rooms are very nice. I will continue to use this hotel for my Oklahoma trips. The room was nice, the beds were comfortable, and the price was great compared to other hotels I looked at and have stayed at. Keep up the great job!

"Route 66 adventure!!!"

5
10/08/2016

There's a lot if things that we expect out of a hotel and my husband is very picky and this place has exceeded his expectations......it was so nice we stayed another night.....five stars isn't enough we would give it ten if we could!!!!

"Nice Place"

4
08/08/2016

A very nice place with nearby shopping and restaurants to choose from. The room was very clean and tidy. We did have trouble with our room key cards not working properly but the staff was very helpful in fixing this issue for us. The maid did knock on the door around 8:30 and not anywhere near ready to leave. Just glad we were awake already.

"Awesome! Definatley will stay here again."

5
06/08/2016

Great place to stay for business or family vacation! Indoor pool, fantastic rooms, great breakfast,very courteous staff. Best Western staff members were all very nice and helpful but I have to give an extra shout out to Staff member named Heaven.. She went above and beyond to take care of our special booking requests, Thank You Heaven and Best Western!

"Very Comfortable"

4
03/08/2016

Nice hotel with a good breakfast. The grandsons loved the pool! The rooms were clean and the beds were comfortable. Would be glad to stay here again. Very friendly front desk and the price was very good.

"appeard older, but kept up very well"

4
28/07/2016

I was in Edmond for a two day, two part medical procedure for my wife. I reserved a suite with two queen beds and a Jacuzzi tub. On arrival we were told that the air conditioning was leaking water in the room we had been assigned to. We were told that we could still take the room, with fans blowing on the carpet to dry it out or we could take a room just like it without the Jacuzzi tub. We opted for the latter. We were not offered any type of a refund or compensation for the room move. I had reserved a suite so that while my wife was recovering from the first procedure on the first day, I would be able to watch TV or read in a separate area and she could sleep. Upon arrival in the room we found that the TV was in the sleeping area and not in the sitting area. There was wall mounts on the wall for a TV in the sitting area, but no TV. Kind of a disappointment, I had to swivel the TV sharply and watch from a distance so that my wife could rest. She was also cold and needed another blanket. The room had a sleeper couch so should have had at least another blanket. We could not find one until we pulled the sleeper out and there it was, used, along with the sheets. it had not been stripped from the last use, no telling how long that had been. We called the desk and two more blankets were brought up, along with more pillows. This was the worst of our stay. The hotel was quiet and clean. The pool and hot tub area was well maintained and sitting in the hot tub was very relaxing and helped me sleep both nights I was there. Breakfast was good, watery scrambled "eggs", bacon, sausage patties, biscuits and gravy, waffles, a variety of hot and cold cereal, OJ, apple juice, coffee and milk. There were also a few pastries. It was one of the better hot breakfasts that I have had, barring the watery "eggs". Check out was quick and painless but I was amused when the person in front of me was told to make sure he went to Tripadvisor and left a review after he said how good the stay was. When I checked out and told them of my problem with the sleeper sofa, I wasn't given the "got to Tripadvisor" speech. Unfortunately, I usually do anyway. All in all it was a pretty good stay. Clean, quiet, comfortable.

"Three visits. One planned, the other two emergencies"

5
28/07/2016

When my husband is with me, he has to have a handicapped room. The staff was very helpful when getting everything unloaded and into the room on the only trip he was with me on. Any time something wasn't working correctly it was immediately addressed. Minor things like the cable thing wasn't working just like ours at home. (That is my husbands area. I usually don't watch TV) The pool was nice and I was able to bring the grandchildren over to swim. Everyone had a good time. Breakfast was very nice. I didn't know they had 'to go' breakfast bags till the 3rd time I stayed there. I had to be at the hospital early and had no time to eat. The front desk handed me a brown bag breakfast. That was nice. The last time I was there, I needed to stay an extra night. The room I was in was already booked for that night. They gave me an even nicer room when I made it back to the hotel that night. I know how exhausted I was. Apparently it showed on me too! I appreciated the super service.

"Good value"

4
25/07/2016

I've stayed here on two separate occasions. Good location with easy highway access. Lots of restaurants/stores within a short driving distance. Rooms are comfortable and a good size. My only recommendation to the facility would be to upgrade the bathrooms it at least check the quality of repairs. Our last room had what appeared to be particle board screwed to the outside of the tub. It's a little off putting to see shoddy repairs.

"Nice place to stay"

4
24/07/2016

Room was excellent!! Jacuzzi tub was an unexpected surprise. Friendly staff. Easy access to I-35 and numerous restaurants. We will book it again next time we are in the area. The only negative was the back security door did not lock; anyone could enter the building.

"Best Western Edmond."

5
21/07/2016

This Hotel is located close to I35 and the lazy E Arena. The staff is always friendly and the rooms are very clean. I always rest good here.It is also close to the OU Medical in Edmond. Thgere are several good restaurants in the area.

"Great Best Western, but no stairs"

4
18/07/2016

The hotel was much better than the other hotels we stayed at during a short road trip. However, there was no elevator and the kind of room we booked was only available on the second floor. The breakfast was pretty routine, but the hot drinks available were much better than your standard hotel fare. The location was relatively close to the highway. Despite the stairs issue, I'd stay here again for the great price, breakfast drinks, and the convenience.

"Review of Best Western Hotel in Edmond OK"

4
18/07/2016

This BW is relatively new, well-maintained and clean. The rooms are quiet, and it is conveniently located on the main street . I enjoyed the continental breakfast, which included fruits and oatmeal. Many guests were enjoying the meats and eggs. It also has a pool and hot tub, which I did not use.

"Price is excellent and good time"

4
15/07/2016

Booked two rooms, one room was handicap accessible. There were a few problems in the bathroom. The toilet stopped up once with very little paper, the hotel was very prompt to fix. However, every time you got up the toilet sounded as if it was going to come off the floor. The shower head only had one setting which was a hard vibrating stream; you could not change. Other than that it was very enjoyable. The employees, all of them were very friendly and helpful. The other room was very nice and no problems there. The breakfast was good and served warm biscuits and gravy, bacon, sausage, waffles, eggs, pastries, cereal, coffee, juice and milk. Would stay again. Price is excellent

"Comfy beds"

4
05/07/2016

Our stay at BW was pleasant. The beds were comfortable and we enjoyed having the breakfast provided. There was always plenty to eat. The staff was friendly and courteous and the hotel was quiet which made for good sleeping.

"Quiet and comfortable"

5
05/07/2016

Location was convenient to my conference at UCO, and price seemed reasonable. The hotel was quiet and comfortable, and the breakfast was decent, with plenty of choices (eggs, bacon, sausage, breakfast burritos, waffles, hot & cold cereals, several breakfast breads to choose from, etc. The guest laundry was on the second floor (steps are difficult for me, and there is no elevator) - a friend/colleague who was also staying for the same conference did her laundry, but the dryer was out of order. The housekeeper, however, dried the laundry for her in the hotel laundry, and even folded it for her - above and beyond the call of duty.

"A Hidden Gem"

4
03/07/2016

Booked a one night stay here based on location and the good reviews. This hotel is a couple of blocks from the interstate where all the other hotels are bunched together. Well maintained, well taken care of, friendly staff. Comfortable room. Very nice breakfast. Indoor pool a bit disappointing, but passable.

"All the Comforts of Home"

5
02/07/2016

I really enjoyed my stay at Best Western. The room was cool on arrival which meant I didn't have to wait for the air conditioning to do its job. The staff was friendly and helpful. Everything was clean and there were plenty of towels and supplies. It couldn't have been much better than that!

"Edmond Stay"

3
27/06/2016

This was an average hotel. The room did not have any other mirror than the bathroom. There were stains on towels and bedding. There is no elevator in this hotel so if someone has issues with stairs, specification for 1st floor room is essential. None of the security doors to outside were locked for key only entry, anyone can enter hotel from any door.

"Great Staff"

3
26/06/2016

Staff made our stay nice. The property has strange access and tight parking for big trucks. No elevator so stay on ground floor if you need that. Breakfast buffet was good with waffles, eggs, cereal, rolls, gravy, including blueberries to add to the waffles. Could have used more tea options

"Good location for my purposes"

3
20/06/2016

Great AC in my room. Second floor, no elevator. Parking is tight. Hotel is fine for the value. Felt safe = big plus. I'd stay here again if I could get ground floor. (Sales job/lots of work to lug up steep stairs).

"peaceful and quiet"

5
17/06/2016

Friendly staff during both check in and check out. Quiet and peaceful leading to a great nights sleep. Breakfast was very good and plentiful. Only one minor problem and it involved a door that wouldn't lock. The staff got right on it and the door lock was repaired to my satisfaction.

"Oasis in the High Desert"

5
17/06/2016

The Best Western Edmond, OK was a pleasant and enjoyable property. One of the finest BW we have used in recent travels. The high speed internet was exactly that! Very good up and down speed, making online work there trouble free. Great breakfast selection, well presented. The staff knowledgeable and very helpful in accommodating our needs during the stay. Definitely marked on our "to be repeated" list.

"Old, Decrepit, Blah!"

2
15/06/2016

I would compare this to most Motel 6 or Super 8 Motels. It is very old, in desperate need of updates. The outlet for the refrigerator/microwave didn't have an outlet cover on it. The carpet is ancient. The sheets were scratchy. The bedspread and curtains look like they're from the 70s. Several parking spaces in front are taken up by several POD units so park in back and take your chances! We were told to use the back door but one of the back doors is permanently locked so we had to keep looking for another door. We checked the "dining" tab on their web site and found that an Olive Garden was supposedly 3 miles away. WRONG! We asked when we checked in where it was located and were told that there isn't an Olive Garden anywhere nearby and that it would be at least 20-25 min. to the nearest one. We were then told On the Border was 5 minutes away. It took at least 15 min to get to On the Border! We might as well have gone to Olive Garden! I also asked to have my room charges charged to my card rather thana hold being placed and then charges run the following morning. I do this at every hotel I stay at and it's never been a problem. The girl who checked us in acted like this was an impossible feat. Breakfast was OK, nothing great, nothing horrible. Similar to most hotel breakfasts. When it was time to check out, we couldn't find a clerk at 7 am. Another guest was already waiting and had rung the bell to no avail. We had to ask the breakfast attendant if anyone was working the front desk. It took her at least 10-15 min to find "Jay" who was, apparently, in the bathroom! For the condition of this hotel and the service they provide, they should be charging a lot less per night! They also need to update their "dining" section of their web site! Very deceptive!

"Love it here"

4
10/06/2016

We stay here a couple times a week just to get away and go swimming. Their pool and hot tub are great all year-round. The girls at the front desk are always very helpful. The location is great as it is less than a mile away from I-35 and just down the street from the heart of Edmond.

"Convenient Location for our Needs"

3
08/06/2016

I thought this hotel had a bad odor ~ or perhaps it was just our room. The hotel seems slightly dated but for our needs we didn't really care. Large room was a bonus! Frig in room bonus too! We were there for a wedding and this place was convenient to I-35 and the places we needed to get to. I think the best thing about this place was the breakfast ~ the person in charge of that does a fabulous job.

"Comfortable, affordable, convenien in Edmond"

3
08/06/2016

We stayed at this property because we try to frequent Best Westerns while on vacation. While visiting family for 3 nights, this location was conveniently located off I-35 and within easy driving to our family's residence. It afforded some comfortable 'space' away from the family events. The bed was too soft for me, but comfortable for my wife. This older property could use some improvements (like a working exhaust fan in the bathroom). It was a good value for the price, however.

"Pet owners beware! "

1
24/05/2016

Expedia booking lists hotel charging a $25 pet DEPOSIT. I called in inquire how that works. Clerk told me it is only $20. But not a deposit but rather a FEE. However their official website states NO PETS. CANNOT TRUST ANYONE!

"Just move one step forward"

4
24/05/2016

A excellent property, well maintained, quiet, whit great sleep quality. Very good location, near many things to do in Edmond. Family place with good reputation. Two things to consider: If you don't smoke, and hate it, do not stay next to back doors. The smoke gets in and smells very bad. The second, and I don't know why, they doesn't put enough amenities & towels in my room, so every day I have less towels. Simple breakfast but well served. Coffee, waffle and juice machines worked very well and the have a lot of fruit. Nice to be here.

"All in all ok..."

4
23/05/2016

Location and access is a little confusing. Nice clean room, and a very good breakfast. Nice Pool area. Lots of people outside on benches smoking... I would stay here again if I was in the area. For being full during our stay, They did very well...

"Great place to stay in Edmond OK"

5
22/05/2016

I visited Edmond OK to see my grandson in a state wide tennis tournament. Stayed at the Best Western and found it to be a wonderful and pleasant experience. Rates are reasonable, very clean, large room with king bed, couch, desk, free Wi-Fi and the staff was very helpful. I plan to stay again when visiting in Edmond. The free breakfast was fantastic!!

"A Suite Stay!"

5
20/05/2016

Arrived late to the hotel and was presented a key to the room with a great smile. Inside the room it was huge! The bathtub was super big along with the two beds and couch. I'm glad I found this room for under 82 dollars. The breakfast was only until 9, therefore I had to wake up super early to get the fresh food. Good meal + relaxing stay! I recommend this place while in Edmond!

"Great stay for business travel"

5
06/05/2016

I was very impressed with the quality of the grounds and the facility. The room was clean & had a pleasant smell. No complaints from this traveler. Facility was close to my business needs and gave me a place to download in the evening. Located near several restaurants, so good choice for overnight or couple-night's stay.

"Best Western Edmond Great Place to Stay"

4
03/05/2016

We have been coming to the Best Western in Edmond for over six years. We started staying there when our son was a freshman at Herbert W Armstrong College. He graduated a couple of years ago. We were looking for an establishment that would suit our needs at an affordable price. Best Western fit the bill to a tee. Itt has become "our home away from home" The rooms are clean and spacious, We enjoy the couch, desk and chairs for our comfort and for hosting people to visit and chat with us. The refrigerator is nice for us to store drinks and food in for snacks or light meals. We like the breakfast especially when turkey products are offered for a healthy alternative to pork products. The staff are fabulous.They tend to all our needs This is a family oriented establishment that is quiet, friendly and overall best value for the price.

"Mostly great! "

4
01/05/2016

I review places we stay regularly. Comments I read about this hotel are correct. Pros: nice super large, updated rooms. Comfortable beds, nice amenities. Pool and hot tub as well as a good breakfast. Friendly housekeeping staff, which is unusual. Usually housekeeping doesn't speak. Cons: I know it would be costly, but they really need to put in an elevator. It's very inconvenient to take luggage to the second floor, particularly if you have a disability or handicap. The other problem was when we checked in, we checked in early but were not told our room was not going to be ready yet. We had to stand and wait for housekeeping to clean our room. A large group of soccer teams checked in that day and it was very busy. We were told we could use the hot tub after hours, but they shut it down because of the noise level, so that was disappointing. However we got to use it the next morning, so that made up for it. All in all a good sleep and a good stay.

"Nice, quiet clean visit!"

5
30/04/2016

I was traveling with my children's high school band. I had a king size room to myself. It was clean, quiet and HUGE! I had a king sized bed, sofa, winged back chair, sofa table, desk & chair, night stand, dresser, fridge, microwave, Kerig, and a bench. All in this room and didn't even feel crowded. Wow! I prefer regular bed pillows compared to the square pillows for my bed, but the bed was very comfy! Soft, but not too soft! There was only one thing that concerned me. The American Flag hanging outside on the flag pole in front of the hotel. It needs to be retired properly. It has been ripped to shreads. Please take it down and replace it with one that is made for outdoors. That would show respect and it is one of the first things you see as you drive in, so remember first impressions are important.

"Another great experience"

5
27/04/2016

This hotel is very easy to get to and is close to everything. The room was very comfortable and had lots of space. My room had a king bed with a desk, couch and coffee table. Many other amenities, too. The breakfast was also very good. Eggs, breakfast burritos, bacon and sausage, waffles, biscuits and gravy, coffee, juice etc. I always stay here when I am in this area. Head a few miles east and see more of historic Route 66.

"best hotels"

5
25/04/2016

you have the best hotels I stay and my brothers stay at the hotels too I tell everyone how good they are the rooms are very clean and lots of room to move around in the maid are very good to extra towels with a smile always say good morning sir the staff all of them are great

"Good quiet motel"

5
12/04/2016

We stayed four nights and then needed to stay in the area two more nights. We liked the motel so much we asked if they had room for us in the same room for two more nights and they did. The motel is an older motel, but it is up to date. The motel is very clean. We observed the housekeeping staff cleaning as we walked by and they we very meticulous about cleaning. Our own room was kept very clean. The breakfast is the same every day, great. Good breakfast and staff keeps it clean. Items on the breakfast include breakfast burritos, sausage, bacon, eggs, biscuits, gravy, waffles, cereals, oatmeal, cream of wheat, sweet rolls, muffins, yogurt, fresh fruit, juice, coffee, etc. Cookies in the evening while they last. We did not use the indoor pool, but it did look inviting. I believe that they also had a workout room. We used the motel as a place to sleep and eat breakfast and did not use other amenities. In the room we had a refrigerator and microwave along with coffee. Good hot water in the shower. The room had a sink in the bathroom and another outside the bathroom. The beds were very comfortable. We never heard noise from the hall or another room even on the weekend when the motel was full. Check in and check out went very well. All staff were nice and friendly. We would stay there again.

"Work"

4
31/03/2016

Very convenient, clean, great location. Tyttfbhdvdtgddgvfvbbjobifudjfurfufufdhjoonldysykgkchxydigovpbdgihobovideihobkvjxystwgdcuvkbnpogudyckgivucyvibohobiffgiddivivigfruyhxchzyzy just kboblfysucjvjcxuvi

"Very nice room and staff"

4
24/03/2016

I usually use this Motel when traveling from Houston to Kansas City--about half way. Friendly front desk and well thought out floor plan. Good close free parking. Close to Freeway and eating out if desired. Breakfast was well prepared, hot and with lots of protein not just a bunch of cheap carbs.

"Comfortable rooms, nice pool area, great staff"

4
23/03/2016

The staff at this BW are outstanding! Great breakfast staff! They had a huge crowd and kept up with everything--good job! This seems to be an older property, but the carpeting and furnishings looked new and everything was spotless. We enjoyed the pool area and jacuzzi. The bedding was comfortable, and the room was quiet enough even with the crowd. Thanks for a great stay!

"Zoo trip"

4
16/03/2016

Well all I can say the hotel is kinda isolated but love the area not to and the kids love the whirlpool tub didn't asking them to take baths the just kept jumping in cleanest my kids have ever been . Breakfast wasn't anything to special but love the cappuccino machine saved me a trip to Starbucks.

"Best Western"

5
10/03/2016

A great stay for the money! We highly recommend the Best Western hotel of Edmond, OK. We have already made reservations for next year. A great location for shopping and lots of restaurants. Very friendly staff, fruit, coffee, tea, and hot chocolate available at all times.

"Best of the Best Western"

5
29/02/2016

Totally enjoyed the stay. Bed was extremely comfortable and the entire hotel was very clean and well decorated. Staff was professional and helpful. I would highly recommend this hotel for your next visit to Edmond - OKC area.

"Great hotel if you like to breath smoke..."

2
29/02/2016

Great hotel on the exterior, staff appear caring UNTIL you have to complain. The smoking was out of this world. We checked in and immediately complained. Nothing was done. We weren't offered another room or anything and they had plenty of open rooms. The staff said they've had multiple complaints about people smoking, specifically the room next to ours, but didn't do anything. Our room had leaking water in the bathroom. The pool was great, hot tub fine and the breakfast was good. The staff didn't try to resolve our multiple complaints or make things better for us. Worst night of sleep for myself and 3 small children-we didn't move hotels because we were traveling with our dog and there was no other hotel that had room. Lesson learned, will not return and would not recommend.

"Worst Experience EVER"

1
23/02/2016

The room we were given at check in was not made up, apparently they were replacing carpets (despite our prepaid reservation) We ere told there was not another room and we'd have to wait for them to put the room together. About 5 HOURS later we were finally allowed into our room. Hot tub wasn't! Breakfast they ran out of food saying they didn't realize there would be so many guests. Isn't that why people make RESERVATIONS?

"two night stay while on golfing trip"

4
21/02/2016

Picked because of TripAdvisor reviews. It is very good. clean, quiet and specious rooms, Good indoor pool and hot tub. Breakfast area clean and bright. Average breakfast. Friendly staff. Only downfall is the location is not within walking distance of good restaurant and exit to street only goes one way.

"satisfactory"

4
16/02/2016

We stay overnights here whenever traveling between Dallas and KC. It's quick access to I-35, close enough to shopping and dining. Small, quiet hotel, personable staff, standard breakfast fare, comfy beds, quiet heat/air system!

"Review"

5
02/01/2016

Great stay with a quality staff. I would recommend this hotel to anyone looking for a good quality room at an affordable price! The young lady at the front desk was really helpful and friendly, as well as the rest of the staff I came across.

"BED BUGS, BED BUGS, AND MORE BED BUGS!!!!!!!!!!!"

1
22/12/2015

I cannot begin to even tell you all how much of a nightmare this hotel stay was! First off some of our other relatives that stayed the night before had a bed bug problem...the hotel moved them to a different room. The night that we stayed at the hotel we woke up in the morning to find a bed bug crawling on our sheets...my wife jumped out of bed with our 2 year old daughter and I then jumped up too. I then started inspecting the sheets and found at least 5 bed bugs!!!!! We looked up some images of bed bugs on our phones, and these were definitely bed bugs! We then went into quarantine mode and started inspecting all our clothes and then throwing them into trash bags after a clean inspection so we could wash them in the washer as soon as we got home. We then checked our daughter for bite marks, but didn't find any on her...however on me I found 3 on my arm and 2 on my neck, and on my wife...oh boy!...we found over 20 bite marks on her that swelled up even more the next day when we got home. The kicker in all of this is how the hotel "managed" the issue. When I first went down to the front desk to complain, the probably one year out of high school front desk girl, copped an attitude with me! Then she had enough stupidity and lack of any customer service skills to say, "Well these things do happen all the time at other hotels as well." I couldn't believe I was hearing this...so I asked to speak to a manager. The manager came out and she said, maybe someone brought them in with their luggage...completely nobody there was going to take any ownership at all for this very disgusting problem. I was so infuriated with anger that I went back up to our room, and it took maybe a minute and I found another nasty bed bug crawling on the sheets. I scooped the bed bug in a plastic cup, brought it down to the front desk and said, "Here, you believe me now?" I then told them I did not want to be charged anything for the room, and that I needed a sincere apology. We did get our room comped, but got a half-hearted apology from the manager. Our relatives who had the same issue the night before got their room comped as well. I did contact the Oklahoma State Health Department, and hopefully the next time we're in Edmond, OK...we will see either a vacant lot, or another hotel name...because there is nothing best, about that Best Western. Maybe they should change their name to B&B for Bed Bugs, because that hotel stay was a complete nightmare!!!

"Bed bugs!!!!"

1
20/12/2015

We stayed there for the weekend because of a family wedding. Our room and another family's room had bed bugs!!! They moved us to another room and they reimbursed us for one of the nights we stayed there! Praying we didn't take any of the little nasty's with us!!! Yuck!

"Great"

5
10/12/2015

Great location, it was perfect for my quick trip to Edmond. Check in was quick and easy, Room was very clean, the only disappointing thing was breakfast. Personally, they should have the waffles available everyday.

"A Good Place to Stay In the Edmond Area"

4
03/12/2015

My wife and I stayed here for 3 nights while visiting family over the Thanksgiving Weekend. The room was large enough for our purposes; the bed was very comfortable: breakfast was adequate; service was exceptionally good. The only problem was the lack of hot water for brief periods of time that was due to some system malfunction that could not be adequately repaired during our stay. At check-out, we were given a small discount to help compensate for our inconvenience. We will stay at the Best Western Edmond Inn & Suites again the next time that we visit the area.

"chris"

4
02/12/2015

very clean. great breakfast. One of the entry doors did not lock at night for security, we could just walk in without using a key card, but it coild have been temporarily disabled for workers because there were new rolls of carpet in the hallway ready to be installed.

"Bad hotel experience."

1
22/11/2015

Bathroom had mold in the shower. Bathroom floor was not mopped. Coffee maker in room did not work. Room key did not work twice. Very low water pressure. I would not recommend anyone stay at this hotel!

"Nice stay"

4
18/11/2015

Hotel was clean and comfortable. Staff was helpful and friendly. Breakfast was above average and lasted long enough to sleep in and still get to eat. Overall it was a very nice stay. My only complaint was a barking dog next to us that the front desk immediately called the occupants.

"BW Edmond, OK"

4
17/11/2015

This is the second time we stayed here in the past year. Staff is very friendly and helpful. Breakfast got us going. The bed was a little too soft. The location was convenient to the highway and downtown Edmond, Oklahoma. We liked the side entrance half way down the hall.

"nice place to get away"

5
31/10/2015

Easy check in and out. Nicely appointed room w/ flat screen TV, microwave, refrigerator, and Keurig coffee maker. Tasteful decor, clean,fairly comfortable bed( I like mine softer), great breakfast. My only complaint is employees smoking outside front door of this non-smoking hotel.

"Surprisingly comfortable."

4
30/10/2015

I usually stay at more high end hotels but wanted something cheaper for this trip. I was very pleased with this location. The room provided everything I needed and the pool and hot tub were in working order and clean. The staff at the desk on check in could tell I was tired from a long drive and was very helpful and accommodating. Will stay here again.

"FRONT DESK"

5
28/10/2015

Just for the friendly, cheerful and helpful front desk person Dawn I would visit this Best Western again and not even think abut using any other facility in the Edmond area!!!! Recommended to all my friends

"Weekend visit to OSU"

3
26/10/2015

The hotel is older that has been slightly updated. There was no elevator to the 2nd floor. There was a musty smell in the hallways. The room was very average as well as the bed. They did have free Wifi that worked good and the staff was friendly. The hotel breakfast was average at best.

"Terible"

1
13/10/2015

We will never stay at this Best Western again!! It's really sad when one travel's the Old Route 66 - of days when people treated people with honesty, dignity, and respected there "things". And then to pull off the old route for the night, stop at a Best Western because they are promoters of Route 66, only to have valuables gone the next day after taking a relaxing hot tub and swim the night before, It sure hits home that those days are "gone." This place has no surveillance system, it is "broken". The new manager seemed to think that a customer's loss was funny. Oh we saw you laughing back there in your office. We know the "what and the who" of this but can't prove it. We are all very seasoned traveler's too. So if you decide to stay here anyway, take all valuable's and money with you no matter where or what you are doing when you leave your room, for any reason.

"Room was burglarized under suspicious circumstances"

1
11/10/2015

Room was burglarized under suspicious circumstances - surveillance cameras have been broken for 2-1/2 months (staff knew this). Customer service deplorable - they laughed about event, even after the police came to take a report. We suffered a substantial financial loss. We will NEVER stay at this hotel again. And in the future will travel with a personal surveillance system. We know (and they know) they got away with it. Perhaps that is why they found it so humorous. So sad a few greedy opportunists had to take advantage of us like this. Be careful and lock up your valuables, even if going to the pool.

"Pleasure Staying"

5
07/10/2015

A great place to rest a few days. It has it all, a pool, weights,room internet and a great hot breakfast.. It is easy to get to with many eating places along with a shopping center close by. I t is very close to I-35.

"Overbooking"

3
05/10/2015

Even though I made a reservation two months in advance, I was called two week prior and told they were overbooked and could not accommodate my requested room. They provided another room with a rollaway bed. At least we got a room for the night. In addition, they did not indicate they had no elevator in hotel. I have two bad knees and it was extremely difficult and painful to lug all my belongings up and down the stairs.

"Convenient and Comfortable"

5
24/09/2015

We stayed here one night, found everything to be A+ from moment we checked in. We received a preferred room, including upgrade, and were very comfortable. Our room faced east, not that it matters, and it was going to be 100 the next day, so we kept the curtains closed...in the am, I took a peek outside and had to just watch a beautiful sunrise, become a magnificent day. The hotel is located in an adjacent small town, (Edmonds) and getting in to the city was easy and convenient. We had a WONDERFUL Italian dinner at Othello's just about 2 miles away on Main St.

"Great spot to relax!"

5
23/09/2015

Nice clean, big room with a very comfortable bed! Keurig in the room. Nice sitting area. Delicious breakfast included! Only issue for some might be that there are no elevators so stick to the first floor is you have mobility issues.

"Needed clean place to crash"

5
16/09/2015

Easy check in with warm cookies, clean room, comfy bed. Although we were late to breakfast, the staff stopped cleaning up and showed us everything still available and were VERY kind and friendly. Would book there again.