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Best Western Kings Manor Hotel, Edimbourg

4.5/5  - basé sur 1368 notations.
100 Milton Road East, EH152NP, Edimbourg, Great Britain - See map

The Best Western Kings Manor Hotel is one of the most idyllic places to stay in Edinburgh, enjoying a quiet location in the capital cities eastern suburbs. Despite this calm and peaceful setting, you’ll still have easy access to Edinburgh’s many attractions, shops, bars and restaurants, which are just 20 minutes away. The hotel itself is a delightful 160-year-old building, boasting a rich history as it was once used as a convent. The Best Western Manor Hotel Edinburgh places you only half a mile away from Musselburgh picturesque harbor and the golden sands of Portobello Beach, whilst Edinburgh Castle is just a 20 minute drive from the hotel. The Scottish National Gallery is also just 20 minutes away and stands as a neo-classical building with one of the world’s greatest collections of fine art…truly the best way to spend a rainy day. On a finer day, head to the Royal Botanic Gardens and enjoy the lavish landscape and greenhouses. With the second largest hotel-based leisure club in the city, there's more than enough room for relaxation at the Best Western Kings Manor Hotel in Edinburgh. This three-star spot has 95 en suite bedrooms, including twin/double rooms, club rooms and rooms with wheelchair access. When it comes to dining, the Best Western comes out on top yet again thanks to it superb cuisine. Whether you’re looking to enjoy a particularly special evening meal, an informal bite or a leisurely lunch, you’ll be well catered for. Choose either our contemporary (and recently refurbished) Lauders Restaurant for impressive table d’hote cuisine, the Options Bistro for popular classics/inventive modern dishes in a relaxed setting, or Bar Zest for a drinks and moreish bar snacks. What’s more, children under 12 stay for free when visiting with 2 adults – proving the cherry on top of the cake. The Best Western Manor Hotel is proud to be a pet-friendly hotel in Edinburgh.

Best Western

Kings Manor Hotel

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Hotel advantages

  • Restaurant
    Restaurant
  • Cocktail lounge
    Cocktail lounge
  • Free parking
    Free parking
  • Outdoor parking
    Outdoor parking
  • Safe deposit box
    Safe deposit box
  • Sauna
    Sauna
  • Onsite laundry
    Onsite laundry
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Guest reviews

In partnership with tripadvisor fr
Certificate of Excellence 2018
GreenLeader Gold
 
based on 1369 guest reviews
NOTE ISSUED
Excellent
705
Very Good
492
Average
131
Poor
29
Terrible
12
REFER TO NOTICE
Business Business
194
Couples Couples
508
Family Family
328
Friends getaway Friends getaway
170
Solo travel Solo travel
76
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"Adequate food"

3
10/07/2018

Staying in Edinburgh, we popped in to the Bistro for dinner. Both had pizza which was good, and service was excellent. Only loses points for the Belgian Waffle we had afterwards, which was drier than the Sahara desert - the ice cream was nice, though.

"Great weekend stay"

5
09/07/2018

I stade with my two adult sons for a weekend two weeks ago. The hotel, rooms and staff were excellent. Breakfast excellent ?? Travel to Waverley nine minutes ??will go again soon ?? Swimming pool ??????? so clean and quiet. Parking for car free and can forget it for weekend as train quick and cheap.

Fifescribe, Manager at Best Western Kings Manor Hotel, responded to this review
Great hear that you enjoyed your stay with us.

"Not bad but could be better"

3
08/07/2018

My work takes me all over the world staying in hotels six months of the year. I simply work on if it has good WiFi, a pool and a gym it is not a bad hotel. However I thought every hotel room should have a fridge and bottles of drinking water neither of which this place has. Everything else is pretty good.

"Home from home"

5
24/06/2018

Stayed for 5 nights, booked at short notice as I had to attend a funeral. After flying in from Australia I was very tired and in need of a good sleep. I found the bed super comfy and slept like a log. The room was very spacious and spotlessly clean. Tea and coffee supplies were ample and replenished daily, the bathroom was clean with a shower over the bath and plenty of fluffy towels. I paid 11 pounds each day for the full cooked breakfast and it was delicious. The staff couldn't have been nicer and I thoroughly enjoyed my stay. I'd definitely stay there again and would recommend this hotel to anyone who wants good old fashioned service, comfort and cleanliness.

"Pleasant experience."

5
20/06/2018

Very nice hotel with very nice staff,be careful when booking you can end up with 3 different prices, but that's nothing to do with the hotel,the hotel and staff are very nice,and the buffet breakfast sets you up for the day. As i said just watch out when booking.

Fifescribe, Manager at Best Western Kings Manor Hotel, responded to this review
Thanks for your kind comments , I am delighted that you enjoyed your stay with us. You can always get best rate by contacting the hotel direct.

"Great base for family gathering"

4
16/06/2018

We stayed here for 2 nights as part of a large family gathering where many relatives had booked rooms. There were a couple of issues with getting rooms on time by 3pm (or at all) as the hotel seemed particularly busy the day we checked in. The rooms themselves varied in size although the price was the same; the 3 rooms we booked varied from a small double to a spacious triple but they each cost the same, with no discount for the single person in the small double room, even though breakfast was included ( so we had hoped for a small discount). However the cleanliness was great, service otherwise was very good and location was great for using local amenities. Several of us used the pool, which was a good size and not busy when we were there.The hotel allowed us use of the function room on both evenings, with a lovely meal served very efficiently on the second evening, our main event, so we definitely hope to return for a future gathering here.

"Amazing Staff! "

5
14/06/2018

Stayed here one night on business. The staff were so helpful. Ellie on reception was so bubbly and helpful(even in the morning!!! ??). Must mention young man at breakfast who helped the young blind ladies, fantastic customer service!!! Great night's sleep, clean rooms, plentiful and tasty breakfast. Bistro was nice and reasonably priced. Would highly recommend!

"Nice Stay "

4
09/06/2018

We had a group of 20 people stayed in the hotel on May15 and 16. Those rooms were nice and clean. Hotel staff were very helpful. Facility there are good with gym, swimming pool & spa. Breakfast was tasty and fresh. Our group enjoyed the stay very much.

"Birthday spa treat! "

5
03/06/2018

Attended here with my sister and friend as a 40th birthday treat from them. It was booked last min I believe as they'd previously booked Dundee but cancelled, well I'm glad they did as had amazing time. Had a full body massage which was amazing! We had time before we had to check in so we opted for drinks and a light lunch, it was nice and tasty! Once we checked in we headed to the spa, it was lovely and relaxing. We got a taxi into portobello which was £6. The room we had was massive, bed was really comfortable and had great nights sleep. Lovely wee tunnocks tea cakes lovely presented. Didn't book for breakfast but ate there for £11, no complaints either. I found the staff very helpful and friendly. The hotel is a 5 min walk from Brunstane train station which is 7 min ride to and from Edinburgh. I'd definitely go back. No complaints at all. Thank you!

"Edinburgh trip with family"

5
29/05/2018

We had to cancel a visit to Edinburgh at the last minute in February for family reasons. We were determined to come this half term and especially to the Kings Manor Hotel who at the time were so kind and understanding in handling our cancelled booking. The compassion they showed in February demonstrates that if you look after your guests they will return time and time again. The hotel is in the perfect location to explore Edinburgh and its surrounding areas. Every member of staff we met were very friendly. Leisure facilities are excellent. The rooms we had were spacious, modern and clean. Thank you to everyone at The Kings Manor Hotel for making our stay in Edinburgh memorable. You are a great ambassador for your city.

"Restaurant booking disaster !"

1
28/05/2018

I called this hotel to make a booking in one of their two restaurants today at 5.30pm. The automated service did not ask me if I wanted a restaurant reservation, I thought I would then go through to reception, after the phone rang out, I was redirected back to the automated service where I thought I would try again, to no avail, I then directed my call to group booking or duty managers office. The phone was answered by a chap stating this was the manger office, I explained what had happened, his reply, "That is because there is no one there to take your call" ok, can you help me please? The reply "what is it you are after, as I am in the middle of something at the moment" ! No thank you was my reply... No further comment required...

Fifescribe, Manager at Best Western Kings Manor Hotel, responded to this review
Thank you for your comments. I have spoken to my colleague that was on duty last night. He sends his apologies! Unfortunately he was called to cover the front desk and was inundated with guests checking in . He nipped through to the back office to pick up your call. Obviously he did not deal with your call at all well. He sincerely regrets the abrupt way that your call was dealt with, particularly since you were trying to point out an issue with our call server system for our benefit. It looks like a case of creaking under pressure. Obviously this should not happen. We have asked out telecomunications company to check for issues with the call server. We will endevour to do better in the future. Thank you for highlighting our shortcomings on this occassion.

"Edinburgh Marathon Weekend"

5
27/05/2018

My husband was running in 2018 Edinburgh Marathon and we struggled to get a hotel for the weekend at a price that was not completely over the top. I found this hotel on Hotels.com and it brought back memories as we had held our wedding reception there nearly 37 years ago so as the price was reasonable for this weekend we booked. So glad we did as we we were treated very well. Lovely big room, very clean and comfortable with the added benefit of a leisure club attached. Ate in the Bistro on the Friday night and food was very nice at a reasonable price. Breakfast was lovely too. They had arranged taxis to take people to the Marathon start line on the Sunday morning which was great and even gave us a complimentary pass to the leisure centre even though we had checked out so my husband could have a shower after the race when we came back to pick up our car. Well done of great customer service.

"Rea?ly good"

5
23/05/2018

Only stayed one night .but lovely hotel and staff. Very clean and great breakfast. Would recommend to anyone We had a bedroom for Three adults and it was smashing thankyou very much. We would definatley stay again.

"Doran group"

5
19/05/2018

3* hotel made 5* by the staff - from the housekeepers, bar staff & reception - fantastic service & so friendly - thank you to all (especially Karen) . . will definately stay here again if i visit Edinurgh

"Fantastic first impression, unfortunately downhill from there!"

3
30/04/2018

First impressions were very good! Greeted very politely by a young lady on reception. This helpful and polite manner continued throughout the stay from all of the reception staff. The room was a good size with a huge and very comfy bed! All very clean. The shower was low pressure but not a problem. Unfortunately there was a brown mark on the towel (luckily we brought a spare). Found it fantastic that we'd put a ‘do not disturb' sign on the door and the cleaners left fresh towels, tea, coffee etc and toilet rolls in a bag outside the door. We booked ‘room only' but decided to have breakfast on the Saturday morning. The lady who met us came across as very rude. She informed us that breakfast would be £11 which we agreed was fine. The lady continued with her ‘not bothered' attitude throughout breakfast. We went up and helped ourselves to the buffet style breakfast, all of which hadn't been refreshed in a while and therefore reflected on the way it tasted. We don't feel this was worth the £22 we paid. The room we stayed in was also directly above another room that appeared to play ‘nightclub' music (very loudly) from half 8 in the morning so we didn't quite get the lie in we'd hoped for. Such a shame because our first impressions were so fantastic

Fifescribe, Manager at Best Western Kings Manor Hotel, responded to this review
Thank you for your comments. I am sorry that you had so many poor experiences through your stay. I shall be sharing your comments with my colleagues to ensure lessons are learned.

"Good but restaurant choice could be better"

4
30/04/2018

A good value stay on the outskirts of Edinburgh. The room was very good with a monstrous bed and a great seating area off the bedroom. The reception staff was great and although alone on duty and busy made time to deal with queries. The restaurant choices were not for me and a matter of a few minutes away there are loads of other options to suit all budgets. The leisure facilities were very good although quite busy. I wish I had more time to enjoy. A good hotel that I would recommend for a trip to Edinburgh either for shopping, sightseeing or business.

Fifescribe, Manager at Best Western Kings Manor Hotel, responded to this review
I am sorry that you found nothing to suit you on either our Lauders Restaurant or Options Bistro menus.

"Leisure trip"

5
27/04/2018

Lovely welcoming staff. Large clean bedroom. Bathroom cistern not easy to use but ok. good location for visiting RY Britannia, Kelpies and Falkirk wheel as well as coastal route which was scenic. Wifi worked efficiently. Swimming pool was a bonus. We had a ground floor room by choice but there were lifts available to higher floors.

Fifescribe, Manager at Best Western Kings Manor Hotel, responded to this review
Thank you for taking the time to review your stay. I am glad that you enjoyed your stay with us.

"Good Value and Great Service"

5
27/04/2018

I was there for one night only, the decor may be dated, but best western offer great service and value for money. Tried out the restaurant, the food and service was nice, also has a nice bar attached to the hotel too.

Fifescribe, Manager at Best Western Kings Manor Hotel, responded to this review
I am delighted that you enjoyed your short stay with us. We look forward to welcoming you back on your next visit.

"Great hotel friendly staff"

5
26/04/2018

Hotel was nice and clean staff very friendly and helpful. Meals in the bar was very nice. Breakfast was ok but I wouldn't pay £11 for it ours was in with the room price. Would definitely recommend this hotel.

Fifescribe, Manager at Best Western Kings Manor Hotel, responded to this review
I am delighted that you enjoyed your stay

"Excellent accomodation"

4
24/04/2018

Really enjoyed our stay at this hotel loved our room 352, very comfortable bed lots of space and a updated bathroom so we were happy to spend 5 days here. The Bistro food was very good and so was the service. It had a great swimming pool for hotel guest to use free of charge. It was free parking outside the hotel and 5mins walk to the beach. There is a bus stop outside the hotel straight into Edinburgh £1.70, so cheaper than taking the car.The reception staff were always pleasant and had some good information.

Fifescribe, Manager at Best Western Kings Manor Hotel, responded to this review
Thank you for your kind comments. I am delighted that you enjoyed your stay with us

"Birthday break"

5
22/04/2018

We had a short break at the hotel for my wife's birthday. The hotel is in a good location. The staff were very friendly, helpful and helped to make my wife's birthday extra special. Our room was clean, comfortable and had all the necessary items. We used the fitness facilities which were very good. We didn't eat in the restaurant or bistro as we wanted to eat while we were out. We had a very nice time would definitely stay again.

Fifescribe, Manager at Best Western Kings Manor Hotel, responded to this review
I am sorry that you had some housekeeping issues on arrival. I am delighted that we resolved them for you speedily and with minimum fuss.

"Decent but uninspiring dinner"

3
17/04/2018

My in-laws took us along to Kings Manor for dinner as it's not far from them in Portobello. The restaurant Options bistro is decently spacious, and has parking right outside. It's gone a bit retro styling-wise (I couldn't help but think of the hotel in The Shining, but that's probably wrong of me). It's on the front of the building, so you watch the world go by along Milton Road as you eat. There's a moderately varied menu, but all relatively safe. It mixes traditional British dishes like fish & chips, pub/bistro classics like lasagne, with the odd attempt at something more far flung. I had chicken skewers with hoi sin sauce as a starter, for instance. So it well suited my in-laws, who have pretty traditional tastes. So far, so good, if a little predictable. However, what makes me call it average was a combination of the service - slow even for 80 year olds and a bit random - and the food. The meals we had were perfectly edible, but none of them thrilled. They managed to make my main - chickpea dhal curry - stodgy and tedious. I went wild with a tiramisu for dessert, and it was particularly "meh". I think I perhaps drew the short straw in terms of my choices, though the starter was fine in its limited way. But all of us felt it was less than thrilling. If my in-laws decide to go back next time we're up, I'll go along happily enough. But I wouldn't be rushing to suggest we (or you go). It does the job. Fine. But it doesn't go a great deal further than that. Prices were roughly £6-7 for starters and £10-12 for mains, I think.

Fifescribe, Manager at Best Western Kings Manor Hotel, responded to this review
Thank you for your comments. I am glad at least your in-laws enjoyed their meal with us.

"Good rooms bad breakfast "

3
15/04/2018

We stayed two nights for our friends wedding. Good location, plenty private parking to front and rear of hotel. Train station is about 5 min walk! Rooms were spacious, clean with tea/coffee facilities. Pretty noisy at night appears popular with stags. I would recommend turning the heating off and opening the windows as the rooms are very warm. Only real disappointment was the breakfast. £11.00 per person for buffet includes cereal, pastries, and fried food, tea/coffee and fresh fruit and juices...... the fried breakfast was disgusting! So bad we decided to avoid it the second morning and opted for a Wetherspoons!! Pool and sauna facilities were good, would stay again purely for location! Staff very friendly and welcoming.

Fifescribe, Manager at Best Western Kings Manor Hotel, responded to this review
Hi thank you for your comments. I am delighted that you enjoyed your stay with us. I am disappointed that you could not find anything on our breakfast menu, including the poached eggs, smoked haddock and kippers to suit your needs.

"Spa"

5
15/04/2018

Had a Groupon voucher to use for a spa afternoon. Use of spa facilities and two treatments. Staff were lovely and attentive. Pool, steam room, sauna, other areas, etc were all clean, easy to locate and use (never been to place before) I came away feeling relaxed. I would recommend this place. Free parking.

Fifescribe, Manager at Best Western Kings Manor Hotel, responded to this review
I am delighted that you enjoyed your spa treatment. We look forward to welcoming you back

"Great staff in the Bistrot"

5
08/04/2018

We are regulars at the Kings Manor bistrot and had a super meal there on Saturday, Staff were on top form with their attentive service and the Salmon was cooked to perfection! So well done to a great team.... Amy, Sarka, Gregor, Noel, Ben and chefs Robert and Chris

Fifescribe, Manager at Best Western Kings Manor Hotel, responded to this review
Thank you for your kind comments. Its always good to hear from our regular customers

"Cheap... none too cheerful! "

2
02/04/2018

The good bits.... its cheap, there is free parking and its near the train station that will get you into Edinburgh centre for £3.30. The bed was huge. The bad bits... old, dated, uneven floors and a maze of steps. The bathroom had a plentitude of mould and a wobbly toilet. The icing on the cake was that there were half eaten chips under the desk in our room from previous occupants. Reception did not even ask if we had enjoyed our stay at check out. The lift was the slowest in the world and juddered lots. Not good, but only £54 so we shouldnt really grumble!

Fifescribe, Manager at Best Western Kings Manor Hotel, responded to this review
Thank you for taking the time to comment on your stay. I am really sorry for the obvious shortcomings of the housekeeping in your room both our housekeeping team and maintenance team will be fully investigating. I am sorry that you had such a disappointing stay

"Lovely lunch"

5
30/03/2018

I was invited to join a group of ladies for lunch to celebrate their groups birthday celebration. A lovely lunch, tasty, hot and served by friendly staff. We had a private room and were really well looked after.

Fifescribe, Manager at Best Western Kings Manor Hotel, responded to this review
Thank you for your comments and for deciding to share your celebrations with us.

"Would stay again "

4
29/03/2018

When we arrived at the hotel to check in staff friendly and showed us to our room and told us all the information we needed to know very friendly and polite, when we got to the room we saw the room had not been cleaned fully finding a long black hair in the back and some dust, my partner went to speak to staff at recent who apologied and said they would send staff to clean it properly for us and offered us a free drink in the bar. Everything else we asked if the staff they were so helpful, booked taxis for us offered me some essentials I forgot ( toothbrush toothpaste) the rooms are big bathrooms lovely and big comfortable beds, easy location to get to town by taxi train or bus. Plenty of parking and easy to find. Definitely would return if we came to Edinburgh again.

Fifescribe, Manager at Best Western Kings Manor Hotel, responded to this review
I am very sorry that you had housekeeping issues on arrival prior to final room check. I am delighted that we managed to get everything fixed and that you enjoyed the rest of your stay.

"Comfortable and clean..."

4
23/03/2018

Large hotel with many clean and comfortable rooms. On the outskirts of Portobello which is a lovely place to shop, eat and drink! Easy access to the city by bus. Efficient staff and good breakfast.Large bar area with huge TV sets to watch sport. Will certainly return.

Fifescribe, Manager at Best Western Kings Manor Hotel, responded to this review
I am delighted that you enjoyed your stay with us. We hope that you may come back to see us again

"Nice no-nonsense hotel with friendly and helpful staff"

4
23/03/2018

We enjoyed our stay here. It's a good and fairly simple hotel. It's a tad dated (has creaky floorboards and sash windows, for example), which I found charming. The beds were excellent! Same for the staff (in the restaurant and breakfast parlour, at the reception desk and the housekeeping staff) -- all were very friendly and helpful (calling us a cab, squeezing us in for a meal at their restaurant on a really busy night, providing us with extra coffee cups, and more). The room keycards were a bit inconvenient. Whenever the keycard strip got in touch with a phone or debit card that was sitting next to it in our bag, we had to have them activated again at the reception because we lost access to our rooms. But that was only a minor issue.

Fifescribe, Manager at Best Western Kings Manor Hotel, responded to this review
I am please that we managed to look after you during your recent stay.

"Excellent hotel!"

5
21/03/2018

I stay in hotels 12 - 16 nights per month, primarily Best Westerns. This is the best, Best Western hotel I have stayed in so far. Every member of staff was very friendly and welcoming, nothing was too much trouble. The bedroom was spotlessly clean and very comfortable, the food in the restaurant and bistro was delicious.

"Fantastic Staff, Excellent Hotel"

5
06/03/2018

I have stayed at this hotel on many occasions. Each and every time the staff have been fantastic and made my stay enjoyable. In particular the reception and breakfast staff deserve a special mention. The facilities are also very good with a bar mainly showing sport, and a further restaurant. It also boasts a good gym, swimming pool and spa. The food is always good as is room service. I have noticed that the hotel provides a very important service as they are a venue for training guide dogs. The staff handle this process with skill, compassion and professionalism. My last visit was extended due to the severe weather. With limited clothes etc the staff went above and beyond to ensure I was cared for (thank you Maureen). The location is very good for those visiting Edinburgh as transport to the city centre is easy and it is only a short walk from Portobello and Joppa (Edinburgh's seaside).

Fifescribe, Manager at Best Western Kings Manor Hotel, responded to this review
Thank you for your kind review. I am delighted that you feel so at home with us and look forward to welcoming you back.

"Mr Wojcik"

5
04/03/2018

Me and the wife went to Scotland (Edinburgh) On a 3 day break never been before, as I work for Best Weston I got friends and family rate, had a smashing trip up there on train 1st class, upon arrival was greeted by the receptionist very friendly and helpful. Stayed in room 157 very clean and tidy. Breakfast was plentiful, went into Edinburgh, princess st, did shopping, went to Dome very nice ( reccomend it, well worth it) . Unfortunately we had to stay longer ( snowed in) the reception team was very helpful in all ways nothing was to much bother for them ( + the breakfast team) i recommend this hotel for a nice stay, the manager should be proud of his team, well done everybody.

Fifescribe, Manager at Best Western Kings Manor Hotel, responded to this review
Thank you for your kind comments. I am glad that you enjoyed your stay and I am a pleased to hear that you got home safely.

"Snow stop"

3
01/03/2018

We had to stay here due to snow .We came from airport on way home no luggage as it was lost . Staff friendly although I did go and ask for moisturiser as mine was in suit case they said they don't do it .They never told me I could buy it from the spa .breakfast was good plenty to choose from .Dont know what spa or pool was like as we had no costumes

Fifescribe, Manager at Best Western Kings Manor Hotel, responded to this review
Thank you for taking the time to post your comments. I am sorry that Moisturiser is one of the items we have never kept in the hotel. It is our opinion that most guests prefer to use their own brand. I am sure that one of the shops at nearby Fort Kinnaird could have helped. I was not aware that our spa sold moisturiser , Something we have all learned for the benefit of future guests.

"fantastic hotel"

4
22/02/2018

we have just spent a night in this hotel,the staff are fab and room was fantastic, plenty of things to do swim fitness centre, breakfast was great would be very difficult to find fault and the breakfast staff exceptional especially johnathan ,would strongly recommend this hotel to anyone and will defiantly stay there again on our next trip to edinburgh .

Fifescribe, Manager at Best Western Kings Manor Hotel, responded to this review
Great to hear that you had such an enjoyable stay. I hope that you decide to come back to see us again.

"Fantastic hotel!"

5
18/02/2018

I have just got home from a weekend break with my family. We stayed here for 2 nights. The room was exceptional and nothing was too much trouble for any of the staff on duty. Very helpful.... even when we had to ring to check which number bus to catch back from the city centre! The bus stops are right outside the hotel and buses run every 10-15 minutes there and back. £1.60 per adult and 80p for under 15s!not worth trying to park or paying for taxis! I would absolutely return to this hotel if I get the chance to visit the city again. Book it! You will it be disappointed! Beautiful city too!

Fifescribe, Manager at Best Western Kings Manor Hotel, responded to this review
Thank you for your comments. I am delighted that you enjoyed your stay with us.

"Two night brea in Edinburgh"

5
18/02/2018

Picked Kings Manor because we have used Best Western hotels before and were impressed . Kings Manor is a lovely and friendly hotel. We picked it because of the high ratings in reviews and the Spa Facilities. Another main point was it location and easy access into Edinburgh using public transport .. Bus stops are just outside the main gate and also across the road for the return journey ( which gives some amazing views over Edinburgh and Arthurs Seat, 20 mins each way ) and at 10 min intervals Breakfast ( full Scottish) was delightful on both mornings. and we dined in both the Lauders Restaurant and the Bistro .. Both served excellent meals and staff were very attentive to our needs. We will return to this lovely hotel.

Fifescribe, Manager at Best Western Kings Manor Hotel, responded to this review
We are all delighted that you found the Kings Manor ‘as advertised' and it suited your needs. We look forward to welcoming you back in the near future.

"Great on a budget. Far from most attractions"

3
05/02/2018

I had a good stay at the Best Western Kings Manor. The price was lower than other places in the area, which is the main reason i reserved a room here. A little far from the major attractions in Edinburgh. There is public transportation nearby such as the bus and train to get you around. I took the bus to the airport and it was bearable. You do have to get off at the city center and transfer over to another bus. I took the airport bus at the center, which was very convenient. The inside is a maze! The hotel was very confusing and took a few trips in and out of the hotel to get my directions correct. Stayed in room 115. A little small compared to other places i've stayed but it wasn't an issue. Wifi worked fine. Staff were very professional and friendly. I would probably stay closer to the center of the city if i visit Edinburgh again. However, prices are extremely high, especially during peak season here so the Best Western Kings Manor would be considered if I can't find the right price for another place in the city! Good place overall!

Fifescribe, Manager at Best Western Kings Manor Hotel, responded to this review
Thank you for your comments. Quickest way to the Airport is to take the train from Brunstane to Haymarket - about 11 minutes then either train to Edinburgh Gateway station or tram or bus direct to the terminal. we have lots of timetables etc in reception for guests use.

"Great budget hotel to stay in"

5
04/02/2018

I can only recommend this hotel which we liked so much that we added an extra night to our stay. Decent sized rooms, cleanliness, very friendly staff, great and cheap food, excellent room service and perfect location. Highly recommended. We will certainly be back.

Fifescribe, Manager at Best Western Kings Manor Hotel, responded to this review
Thank you for your kind comments

"Wonderful!"

5
03/02/2018

I spent a weekend here with my husband for his 40th birthday. From the moment we walked in the service was excellent. On check in we were given a doggy welcome pack consisting of poo bags, treats and a booklet detailing local walks. They had left a birthday card in the room which was signed by at least 30 members of staff which was a very thoughtful touch. The breakfast was good. My only minor comment would be I want that keen on the vegetarian sausages, but that's personal preference as I prefer fake meat/quorn style. The room was lovely - huge bed, small seating area, nice bathroom - and close to the door you can use to walk dogs at the back of the hotel. Every member of staff we interacted with was friendly and efficient, from reception to bar and especially housekeeping. We are already looking forward to our next visit.

Fifescribe, Manager at Best Western Kings Manor Hotel, responded to this review
Thank you for choosing to share your birthday with us. Looking forward to seeing you next year.

"Exceeded Expectations for 3-star Hotel"

5
29/01/2018

My husband and I stayed very comfortably in a family room with our 6 month old daughter. The hotel and pool were quiet and family-friendly. The staff was very pleasant and helpful as well. We will definitely stay here on future trips to Edinburgh as it is great value for the £.

Fifescribe, Manager at Best Western Kings Manor Hotel, responded to this review
We are all delighted that the hotel matched your expectations. We hope that we have the pleasure of welcoming you back again soon.

"No sleep"

1
29/01/2018

Nice staff. Okay bar. Gym looked good. However, no sleep due to something outside knocking against the building all night. Area is a bit isolated but convenient for Portobello. Plenty of parking. However, sleep is a pretty important factor when staying at a hotel so can't do anything but give it a low score.

Fifescribe, Manager at Best Western Kings Manor Hotel, responded to this review
Thank you for your comments. As I replied in another review location yesterday we were not aware of anything that could be affected by the very strong winds on Saturday night. Subsequently to reading your earlier review we have inspected the area outside the bedroom. We found one cable that was a bit loose and have attached extra cable clips to that. Hopefully it will prevent other guests being similarly disturbed. If you had reported the problenm to our night staff at the time we could have moved you rooms so that you could get a good nights rest and fully investigated the problem in the morning. Please let us know on future stay immediately if you have a problem, then we can try and fix it. No amount of posted reviews will replace your lost sleep. Its always easier to sort a problem at the time.

"Family time"

4
12/01/2018

Had a lovely stay here. Hotel has free on site parking. Arrived early so popped in just to confirm booking and our room was ready so we got checked in early, reception staff very helpful with all our questions. Room was clean and spacious. TV had no batteries but a phone call to reception and someone was up within 5 mins with new ones. Used to pool facilities which is good 2 lanes closed off for anyone wanting a proper swim. Breakfast had a great selection either buffet full Scottish breakfast or choice of kippers, poached eggs etc that can be specially made on request. Ate in the bistro one night and also food the food good and reasonable priced, staff in both were freindly. Bus stops directly outsude hotel with run every 15 minutes, we used these to go to Musselburgh races with is around 10-15 min journey away and also Edinburgh City Centre which took around 20 mins. Overall had a great stay and would highly recommend the hotel.

Fifescribe, Manager at Best Western Kings Manor Hotel, responded to this review
Thank you for your kind comments. I am delighted that you enjoyed your stay with us. We hope that we can have the pleasure of hosting a future stay.

"Unwind after christmas break"

4
09/01/2018

Great Location, Lovely clean fresh room, great breakfast, most of the staff could be hired out, to show other hotels how its done. Spa is great, again the staff are top notch. The short stroll down to portobello is worth taking.

Fifescribe, Manager at Best Western Kings Manor Hotel, responded to this review
Thank you for your comments. I am glad that you managed to get a bracing stroll along the beach during your stay.

"Spent 12 nights here over Christmas week while visiting Edinburgh"

5
05/01/2018

We were in Edinburgh for over a week visiting family. Fantastic and very reasonably priced hotel. The staff were incredibly friendly and helpful. Restaurant and Bistro meals were excellent. Dog-friendly.

Fifescribe, Manager at Best Western Kings Manor Hotel, responded to this review
Thank you for taking the time to rate your stay with us. I hope that we have the pleasure of hosting a future stay.

"Another great visit this Hogmanay"

4
02/01/2018

Attended for a second time at this particular hotel for the Hogmanay celebrations following such a strong review in 2015/2016 when I stayed last. The price paid for this particular visit was £427.50, which was captured from my booking made in August 2017 to stay 30 December 2017 to 2 January 2018. Upon this attendance I was fortunate enough to stay in the later built part of the hotel, instead of the original ‘country house' rooms which do have a tendency to be rather oddly shapes and particularly small. My room was fantastic, spacious, incredibly clean, and very quiet. I booked a double but stayed on my own during the visit. The sleep quality was great and I very much enjoyed this. In terms of getting into the city, what I didn't realise on my last visit was how close the train station was to the hotel. The train station to look out for is Brunstane and it arrives into Edinburgh within around 7 minutes. Download the Trainline app or ask at reception for the times of the trains. I used the train to get into the city and it was relatively cheap which was great. I may add, although I probably shouldn't say this, but the tickets are not checked so buying a return and travelling into the city on two return trips will survive on the one ticket purchase so as long as its not marked by the ticket inspector you should be good. Alternatively, there is the number 44 bus, which stops just outside the hotel. As I raised within my last review, the cost of this is I believe to be £1.60 and you will need the correct change for this otherwise you wont get the difference paid back to you. What I will say is that this hotel is great, and if you're looking for a place to stay for Hogmanay then I can only highly recommend this. I only have two points to bring up. Firstly, that you request when booking to stay within the newer part of the hotel, as the rooms are fantastic in comparison to the ‘country house'. Secondly, it is the breakfast. Now, if you don't get this included into your room booking, you are charged £11.00 per day. Which to me was absolutely ridiculous. How on earth you can be charged for that I don't know. There is of course a spread put on which is great. I guess you're paying for everything as there is fruit, cereal, bread, and the full English on offer but when you only want a small dish each day, paying £11.00 is breaking it a little. At least if you have it added to your booking, you may not think it is as expensive for what you're getting. Once again, thank you very much. It was fantastic, and I will certainly book should I return again.

Fifescribe, Manager at Best Western Kings Manor Hotel, responded to this review
Thank you for your extensive review of your stay with us. I am delighted that you enjoyed your stay with us. If you want to book our larger, newer rooms you should book our club rooms. They do of course come at a premium to our standard rooms. Our standard rooms are somewhat smaller but have all the same services offered in the club rooms. Due to the complexities of bookings coming via on-line booking agencies we only offer a room only rate or a full breakfast included rate. Guests booking on room only can add full breakfast during their stay , should they choose to do so. They can also choose to take the continental breakfast option at £7.50. I would suggest that this may suit your needs in the future.

"Friendly and helpful"

5
02/01/2018

In Edinburgh for 3 nights, we crashed here and the only bad thing was my 4 suitcase wheels didn't like the carpet. ;) Really friendly staff, ease of access to the restaurant & bar through the hotel. Good facilities, cosy rooms. Highlight was the morning cook up. Sensational if you're up for a big day of adventures. 44 bus takes you into the city or the train is a 5 min walk and that's one stop to Edinburgh-Waverley. Happy Hogmanay and New Year. Thanks for making our Hogmanay pretty special. Steve & Katie ????

Fifescribe, Manager at Best Western Kings Manor Hotel, responded to this review
Thank you for reviewing your stay with us. I am delighted that you enjoyed your stay with us.

"Great Value and Great Service"

5
02/01/2018

Stayed here on New Years Day, after a great day at the local races. Staff were incredibly helpful, took our bags to the room so we could get a meal in the restaurant before the kitchen closed, restaurant staff were lovely, room great value. Great choice.

Fifescribe, Manager at Best Western Kings Manor Hotel, responded to this review
Thank you for rating your stay. I hope that your visit to the races was successful

"Christmas visit"

5
01/01/2018

Easy to find just off the AI.Ample on site secure parking.Bus stop just outside hotel and only 4 pounds for a return ticket into Edinburgh. Ten minute walk to beach also. Very clean spacious rooms,massive bathroom with a lovely shower. I stayed for 3 days with 5 relatives everyone enjoyed the stay. Buffet breakfast included good value and great choice. All the staff we encountered were very helpful and couldnt do enough to help us.Would definitely stay again.Happy new year !

"Superb"

5
30/12/2017

Second time here, just returned home today, really didn't want to leave. Just parked car up and used bus right outside hotel to get into centre. Breakfast excellent, staff superb nothing is to much trouble.room was comfy,shower, bath, kettle for a cuppa. After a day in the city you can come back have a swim, sauna, steam room and have tea and relax afterwards we relaxed in the bar having a drink in the evening. This is a well run hotel, well done the managers and staff. Regards Paul and Susan Williams

"Christmas Break"

5
28/12/2017

easy parking in front of the hotel. friendly helpful professional staff Delightful english breakfast. (continental available) the hotel had its own swimming pool,steam room and sauna. A cleverly design hotel that there rooms lay behind a corridor thus very little road noise.

"Christmas holiday break "

5
28/12/2017

Had a lovely stay at this hotel. easy parking A delightful full English breakfast very tasty. The staff friendly and professional in all departments The sauna.swimming pool and gym available to guests. We hope to return in 2018

"Excelllent and great value"

5
28/12/2017

What a lovely hotel! Room has been upgraded, fresh decor and modern bathroom. Paid 40 on a last minute deal which was such good value. Staff very friendly and accomodating for me. I had a lovely meal on room service, comfy bed too. Free parking and great location. Overall excellent hotel, well done to the staff and management!

"Welcoming and peaceful stay"

5
23/12/2017

A wonderful overnight stay here - the welcome from all staff was lovely, the room, shared spaces and pool/spa were outstanding and immaculately cleaned and maintained. Excellent value for money. Loved the pack for our dog - made us all feel very well looked after. Card and Tunnocks tea-cakes in our room to celebrate our anniversary were a lovely touch. Scotch Broth in bar was very tasty and just what we needed after tiring journey. Thank you so much for a relaxing stay - we visit Edinburgh regularly and will certainly be back.

Fifescribe, Manager at Best Western Kings Manor Hotel, responded to this review
I am delighted that you enjoyed your short stay with us.

"As always fantastic"

5
23/12/2017

We spent a couple of days here for my husbands 40th birthday. From start to finish we could not fault this hotel/staff one bit. The reception team were excellent with great advice on things to do and could not have been more pleasant and helpful, Maureen I think was one of them. Thanks a million ??. We had dinner on the evening of my husbands birthday and again this was first class. The meal was great and the staff again 100%. Breakfast both mornings had a great choice and again staff to be proud of. Very smiley and a credit to,the hotel. Thanks again and we will see you all in the New Year at some point. Julie and her family xx

Fifescribe, Manager at Best Western Kings Manor Hotel, responded to this review
Thatnk you for choosing to stay with us to celebrate your husbands birthday with us. I look forward to welcoming you you back on your next visit

"Okay for a night, not more"

3
19/12/2017

Hotel is typical Scottish fair, but a little dated. The bed was great, in my room it was like there was two dbl beds joined together. The staff reception was warm. The spa is great, one of the better ones I've stayed in, however seems to be open to the public and would hazard a guess that there's some funding from the local council - shame it didn't feel exclusive to the hotel - which is how it seems to be advertised. The biggest disappointment was the breakfast which seemed a little on the sparse/low cost side. Scottish produce is some of the best with respect to meats - this wasn't reflected in the quality of the sausages, haggis or black pudding - eggs were also undercooked. Would maybe go back for the spar, but eat breakfast out. :)

Fifescribe, Manager at Best Western Kings Manor Hotel, responded to this review
Thank you for your comments. Unfortunately we get no funding from the council for our spa. Use of the spa is restriced to hotel guests and local members. I am sory that you found fault with breakfast, I am sure if you had raised your concerns with our staff we could have helped.

"Nice weekend"

4
18/12/2017

Hotel is in nice area, just one stop with train to centre. Breakfast- super, with a lot to choose of. We had nice dinner at restaurant.Swimming pool and sauna perfect as well. We would definitely recommend to stay here .

Fifescribe, Manager at Best Western Kings Manor Hotel, responded to this review
Thank you for your kind comments.

"The Great Escape"

5
18/12/2017

We went straight after my wife finished work, just to get a way for a couple of days. We went to the Best Western in Edinburgh and we had an excellent time. The staff were excellent and the room was spacious and clean and we just chilled out.

Fifescribe, Manager at Best Western Kings Manor Hotel, responded to this review
I am delighted that you enjoyed your stay with us. I hope that you may come back to visit again soon.

"Bistro review! Not good"

1
08/12/2017

We visited the Bistro a few months ago. The meal was alright, and due to its convenient location we thought we'd pop in for an evening meal last week. There were plenty of tables and the staff were not overly busy. However, the service was so slow. We ordered our drinks, Battered Haddock, Thai Green Curry and Spicy Wedges. The wine was served in a very small cheap plasticy glass. I was all for asking for a proper glass but did not want to cause a fuss. The two main meals arrived but no wedges. When we asked where they were, we were told they were just coming. We were three quarters of the way through our meal when they came. Piping hot, but very late. The Thai Green curry was very good. However, the Haddock was so greasy I actually had to dab off the excess oil. Although it was fresh and crispy, I felt like I had just drunk a glass of oil. Not nice. Overall, the meal and service was a disappointment. When we arrived we noticed the strong smell of burnt fat and when we left, our clothes were stinking. The Kings Manor used to be a great place to get good food and we used to eat there a lot. The menu does now not offer Spicy chicken pasta, fajitas or pizza; things that were favourites of ours. The reason we did not complain at the time was because the staff just did not seem interested so I wrote an email to the manager. I received the following reply from the Food and Beveridge manager. Interesting reading, and note that there is still no apology. ‘Thank you for your patience whilst I investigated your comments. Your feedback is greatly appreciated. I have spoken to our staff and reviewed the CCTV footage from Friday 24th November. From the moment you arrived your order reached the kitchen within 6 minutes, your meals were then sent out 11 minutes later. Our staff then checked on you a couple of minutes later to check everything was OK with your meal, at this point we have realised there was a bit of confusion when taking your order and you had not received you side portion of wedges. Our waitress immediately went to the kitchen to rectify this issue and these were delivered to your table within 4 minutes from us being informed there was an issue. The waitress then re-checked your table and no further comments were made. With regards to your comment about the cheap plastic glass, your wine was served in our standard 125ml wine glass. I have spoken to the head chef regarding your comments of excess oil on your fish. I have also made a note of comments regarding spicy chicken pasta and fajitas. You can still find pizzas on our current menu. Finally to address the issue of the smell, we have recently invested in the air conditioning in our kitchen. This unfortunately has had the unforeseen effect of blowing the smell from the kitchen to the dining area. We are currently investing on a method to hopefully stop this from happening. Once again thank you for taking the time to contact us regarding you recent visit.' I am not a person who complains unless necessary and this can be seen from my many reviews on Trip Advisor. I prefer to give the restaurant a chance to redeem itself rather than share negative reviews. The Duty Managers response, implies that I was making things up and at times he appears to enjoy correcting me, eg. the pizza. My intention was to enjoy a meal with my husband, not look for faults and make complaints in order to get a free meal. We would not recommend the Kings Manor bistro, nor will we be returning.

Fifescribe, Manager at Best Western Kings Manor Hotel, responded to this review
Thank you for taking the time to post your comments on your visit to our Options Bistro and my colleagues response to your original comments. It is of course very remiss of us not to have apologised for your disappointment with your meal. It is always disappointing when a guest leaves unsatisfied. In case there is any further misunderstanding can I firstly offer my sincere apologies for the shortcomings of your meal. Things like parts of the meal not coming out on time, fish not being properly drained after frying are whole unacceptable and we should and do accept full responsibility for these shortcomings and duly apologise. Unfortunately my colleague spent rather a long time trying to run down where ‘plastic' glasses could have come from and wondering why Pizzas, one of our largest sellers, were not obvious to you. Checking menus to see if any of the copies in use had faults on printing. I think to be fair the reply does try to cover the main issues that you raise and give an explanation for all the points that you raise. It certainly would have been better if we had apologised at the outset for the disappointing experience that you had. Once more I offer our sincere apologies for the poor food and service that you obviously experienced.

"Very Pleasantly Surprised"

5
07/12/2017

The last time I was in this establishment must be around 55 years ago when it was the Milton House Hotel. Half a century later, visiting Edinburgh, my wife and I stayed here and both of us were mightily impressed. Our room was large and well furnished, the public areas were bright and cheery and the bereakfast was just right in every respect. Add exceptionally freiendly and eficient staff and there is nothing not to like.

Fifescribe, Manager at Best Western Kings Manor Hotel, responded to this review
Thank you for your kind comments. I hope it will not be another 55 years before you return to visit us again.

"Friendly, clean hotel"

5
04/12/2017

Friendly welcome, clean room, lovely meals in Bistro & good, varied breakfast. Quiet & comfy - would recommend. Nice location away from the busy city centre but close enough to taxi/bus in & out for shopping/ sightseeing.

Fifescribe, Manager at Best Western Kings Manor Hotel, responded to this review
Delighted to see that you enjoyed your stay with us. i hope that its not to long before we can welcome you back.

"Most comfortable bed ever! "

4
26/11/2017

Stayed for one night, to visit our son and the Christmas markets. Our Club room was superb, extremely spacious and well equipped. The bed was ENORMOUS and so comfortable! I had the best nights sleep I've ever had in a Hotel. In the morning we used the Health club facilities. The staff were really friendly and helpful, towels were provided and the pool, sauna and jacuzzi were great. Having two designated lanes for serious swimmers rather than us Sunday morning splashers is a brilliant idea! Everything was clean, modern and well maintained. The changing rooms were spacious, with private changing cubicles, and plenty of lockers. We didn't eat at the hotel so can't comment on the bar or restaurants, but will definitely try them on our next visit. This would have been a 5 star review, but for two tiny things - our room was lovely and toasty, but the heating system was very noisy. We had to turn it off at night. The shower controls were also rather confusing, with two dials, and the water temperature seemed to change intermittently. Or perhaps this was because I couldn't work out the controls...? The bathroom itself was spotless though so no problem there. We did enjoy our fleeting visit, and will definitely be back soon!

Fifescribe, Manager at Best Western Kings Manor Hotel, responded to this review
Thank you for your comments. I am delighted that you enjoyed your stay. I am sorry that you were disturbed by a noise from the heating system . I hope that you reported it to us so we can fix it. If its a sticky vave that only comes on as heating goes off and on, we would not find an issue unless it is reported to us.

"Up there with worst night sleep in Hotel!!!"

2
21/11/2017

Three nights away in small single occupancy room (115). Room small but adequate with everything you could need. Breakfast staff are brilliant and breakfast is good. Hotel dated in parts but for price it's a good hotel with good facilities. If your after a good night sleep though may not be the place to stay! Felt like I was sharing my room with a couple on first night, talked all night heard every word and when did sleep the snoring began!!! Mentioned to reception in the morning as really needed some good nights sleep and told adjacent room empty for next 2 nights. Asked to change my pillows as they were hard and lumpy. Response ‘I'll see what I can do'! Not response I would expect. The second night was better as the adjacent room was empty,but either pillows were not changed or exchanged for another set of lumpy pillows. I suspect not changed. Not impressed! And so to tonight/morning well it's now 4:39 been awake for 2 hours, feel like i'm sharing a room with someone coughing every 30 seconds, snoring etc Not what you need with a busy day ahead. What I hoped would be a 3 night break, relax and good night sleep has not quite happened, very disappointed. Oh well only 2 1/4 hours until breakfast, Yawn :-0

Fifescribe, Manager at Best Western Kings Manor Hotel, responded to this review
Very disapointed that you had such a poor experience on your recent stay. Some of the rooms in one part of the hotel were built of a standard of insulation for both energy and noise that would not meet modern standards. Over the years we have tried a number of things the latest being a rubber membrane along the walls which reduces noise transference. This has worked very well on a number of rooms but recently we have had a handful of reports round about where you stayed where noise transference has again been found. We are looking to see if there has been damage to this membrane or we need to go further on one or two of the more troublesome rooms. We should have moved your room after the first night to avoid continued disturbance. I check the housekeeping reports and your pillows were changed as you requested, its unfortunate that you did not get more positive reassurance that it would be done nor that anyone checked if the change had been successful. I am very sorry that you had such a disapointing stay. Lessons have been learned.

"Dated but well kept dog friendly hotel with lovely staff"

4
21/11/2017

Very friendly and helpful staff made our 2 night stay with our puppie very enjoyable. Rooms are a very good size, location is great for City Center by train or bus and easy 2-3 mile walk to Musselburgh. We will definitely stay here again.

Fifescribe, Manager at Best Western Kings Manor Hotel, responded to this review
Thank you for taking the time to post your review. I am delighted that you enjoyed your stay with us.

"Reunion Venue"

5
20/11/2017

Just had an old Royal Navy Reunion at this hotel, and what a brilliant venue it turned out to be, the room we had was very comfortable, the food was first class, especially as the cost was only £19 ph, there was a choice of 3 dish's for each of the 3 course's we had, the evening was rounded off in the very pleasant bistro area.

Fifescribe, Manager at Best Western Kings Manor Hotel, responded to this review
Thank you for your comments. I am delighted that you had such an enjoyable evening.

"Great location for exploring Edimburgh"

5
19/11/2017

We booked last minute and got a very good rate so weren't really expecting much. How wrong we were. Greeted with a warm smile and polite efficiency we checked in early. The room was superb. The beds huge and so comfortable. Portobello is a lovely seaside area but very close for exploring Edinburgh. Check out was smooth and again very efficent and pleasant.

Fifescribe, Manager at Best Western Kings Manor Hotel, responded to this review
Thank you for yiour kind comments. I am delighted that you enjopyed your short stay with us.

"Good quality relaxed hotel"

4
06/11/2017

Stayed here in September and really enjoyed it. It's very conveniently placed for the centre of Edinburgh via public transport or car. Staff were super friendly and the breakfast was more than adequate and very relaxed ... bus stops right outside the hotel around every ten minutes and takes about 20ish minutes to centre depending on time of day , would definitely stay here again when visiting Edinburgh

Fifescribe, Manager at Best Western Kings Manor Hotel, responded to this review
Thank you for taking the time to post your comments. We look forward to welcoming you back on some future date.

"Book your wedding here!"

5
30/10/2017

We had both our marriage ceremony and wedding reception here last Saturday. The hotel is within easy striking distance of Edinburgh, with public transport routes easily accessible. There is ample parking at the hotel. From our first meeting we felt that our business mattered to them and that they would do all that they could to shape the day to meet our wishes and not what was most convenient for them. The day could not have been better! Food was fantastic, they went out of their way to produce delicious dishes to meet all of our guests dietary requirements. Being dairy, gluten, soya intolerant or a veggie does not condemn you to boring food here! Unlike many hotels they do not see a wedding as an excuse to print money. A duty manager was always available to answer any of our questions and Eilidh ensured our day went without any hiccups. We have to say however, that we think we met almost all of the management team (thought we'd cracked it for music when we met James Brown! - turned out he wasn't the singer! ) We opted for the all inclusive package and picked elements that we wanted included. They were flexible in terms of numbers, prices reflected what was delivered and superb service was delivered by friendly professional staff. We and our guests were really delighted with the way the wedding went. Great value for money and we left the hotel feeling that we have made new friends!

Fifescribe, Manager at Best Western Kings Manor Hotel, responded to this review
Thank you for your kind comments following your recent wedding. Obviously everyone here is absolutely delighted that everything went well on your big day. All our best wishes to you both for your future happiness.

"Comfortable, good value hotel in a good location for visiting Edinburgh"

5
30/10/2017

I stayed for one night with friends in October for our visit to Edinburgh - we'd booked a triple room and a single and were not disappointed. The rooms are comfortable and well appointed and the general feel of the hotel is very good. We didn't get breakfast included in the room rate but paid for it on the morning and for 11 quid for all you can eat, it was very good value - great selection of both continental and cooked items, regularly replenished and catered for by attentive staff. The hotel itself is a couple of miles outside of Edinburgh but there is a bus stop directly outside past which runs a regular service to and from the city. There is also a night bus which runs from 6pm until around 4:30 am and that also runs along the same route - I think it's the N44 you need back from the city to the hotel. The bus services are reliable but you must have the correct money as they do not give change (which is good as it keeps the service efficient in my opinion). Very happy with our stay and would like to pass our compliments to the hotel and staff for running such great outfit.

Fifescribe, Manager at Best Western Kings Manor Hotel, responded to this review
Thank you for your comments. I am delighted that you enjoyed your stay with us.

"Central"

4
30/10/2017

We have stayed here about 3 times ,as it's easy just too hop on the bus no 44 into Edinburgh £1-60 you need the exact money for the bus. The hotel is clean & warm as it was really cold last night. The staff are always helpful . The breakfasts are also good.

Fifescribe, Manager at Best Western Kings Manor Hotel, responded to this review
Thank you for taking the time to post your comments

"Probably one of the Best"

5
29/10/2017

Staff, all staff very friendly a family feel that is most welcomeing. Leisure/ sports centre which is a walk through from the Hotel is lovely ?? Its clean well run, towels for the asking and after a day in town the sauna is your reward. Breakfast will please all but the dead.Dinner, good choice and bar snacks, big OK Club rooms are brilliant, massive bed (I lost her) free WiFi. We always stay here and will continue to do so. Take the bus ?? into town it's just outside and the same coming back. Good access to city bypass and petrol ?? at Asda just around the corner.

Fifescribe, Manager at Best Western Kings Manor Hotel, responded to this review
Thank you for your comments. It's always particularly nice to get comments from our regular guests.

"Excellent room!"

5
16/10/2017

This hotel was only 6 minutes by train from Waverly Station get off at Brunstane. The staff were wonderful, could not have been nicer or more helpful. My room was very modern and clean, the shower had great water pressure! I ate in one of the two restaurants in the hotel, very good food.

Fifescribe, Manager at Best Western Kings Manor Hotel, responded to this review
Thank you for your kind comments. I am delighted that you enjoyed your stay with us. I hope that we can have the pleasure of being of service to you in the future.

"Does What It Says on the Tin"

3
15/10/2017

There's nothing wrong with this three star hotel but it's not a stand out place either. The room and bathroom were clean and tidy. We had one meal in the bistro and that was good value. It's a short walk to the railway station and a 10min train ride to Waverley station. We had no trouble finding a car parking space at the hotel.

Fifescribe, Manager at Best Western Kings Manor Hotel, responded to this review
Thank you for your comments. I hope that you may choose to stay with us again.

"Leo "

2
11/10/2017

Whilst a pleasant stay during the festival with lots to see and do the hotel did not live up to expectations. The parking is chaotic and haphazard and not actually owned/administered by the hotel. When I spoke to the duty Manager Martin he was arrogant and aggressive although I must say anyone else I dealt with was both pleasant efficient and polite. Whilst I didn't use the restuarant it seemed clean and effective with a range of value for money meals. Hall areas and bedrooms in need of maintenance and there was a substantial amount of dust behind the beds. Do not consider overall yo have been value for money but it was during the festival when all prices take a hike North. If you are simply using it as a base and have no huge aspirations for an ambient property it is ideally situated within easy walking distance of the west end.

"Room from the 70's"

2
08/10/2017

I stayed here for one night. The double room was very small with the door to the room almost hitting the bed. Mattress on the bed had seen better days and was very thin. The shower had very poor water pressure and mould on the bathroom ceiling. Very noisy from the both the main road and other guests in their rooms. The other guests were not at fault, I could hear people snoring throughout the night and conversations and TV's were easily heard due to very thin walls. Hopefully my next stay in a couple of weeks will be better. Breakfast was quite good however.

Fifescribe, Manager at Best Western Kings Manor Hotel, responded to this review
Thank you for your comments. I am sorry that you did not have a good stay I hope that you spoke to our duty manager during your stay so that we had a chance to rectify the issues with the room and ensure that you get a better experience on your next stay with us.

"No fuss hotel"

3
04/10/2017

The hotel has a pleasing entry way with a lot of light coming into the lobby from the glass windows, doors and ceiling. The check in was pleasant. Someone even helped me with my bag since the way to my single room was down a flight of stairs. The hotel has gone through a massive refurbishment and so the fittings in the bathroom were new and worked well. The room itself was tiny but adequate. It was well equipped. The spring mattress could do with a makeover. The staff were super efficient in calling a cab to the airport. I would give this charming hotel a thumbs up. While it is located quite some ways off from the Royal Mile, there are buses that take you there in about half hour with good connections

Fifescribe, Manager at Best Western Kings Manor Hotel, responded to this review
I am delighted that your stay matched your expectations although I am intrigued as to where we have any down stairs rooms?

"Brief Visit"

5
02/10/2017

My wife and I had a brief stay here and found that the hotel greatly exceeded our expectations. We arrived too early to check in but the reception manager stored our bags while we went out and about. When we checked in later the bags had been taken already to our room. The reception staff were all very friendly and helpful - nothing too much trouble. The club room was very good. The location is great.

Fifescribe, Manager at Best Western Kings Manor Hotel, responded to this review
I am glad that your expectations were exceeded and hope that we will have a chance to welcome you back at a future date

"Great food wonderful service"

5
29/09/2017

The room was very good spotless clean and lovely bed and everything you could want a lovely cup of tea or coffee and the house keeper who cleaned for us was just so good and helpful the food in the restaurant was a very good choice and was always presented good nothing was ever a problem

Fifescribe, Manager at Best Western Kings Manor Hotel, responded to this review
I am delighted that you enjoyed your stay with us.

"A chance to review this hotel"

2
27/09/2017

It was not easy to find an opportunity to review this hotel where we stayed in Sept. 2017 as the Bert Westrn review consisted of just 3 questions!. The rooms are quite nice, though the TV channels offered are limited. The real problem lies with the staff. Having stayed in so many Best Western hotels when I was working, I was disappointed to find nothing much has changed. A very poor, luke warm, poor quality food, breakfast and it's not cheap! The evening meal was similarly marred by a rude head waiter when we entered the restaurant, he realised he was being rude and did try to make ammends however, but again the damage to our evening was already done. A long queue at the bar, just one member of staff doing her best to single-handedly serve around a dozen guests. Our newspaper didn't materialise the first day - our fault apparently for not requesting - even though the receptionist had made a note for the paper on our booking form! I'm truly sad nothing has changed since I last stayed in a BW hotel and I do hate complaining, but unless people do feedback their experiences, things won't improve for staff and clientele alike, please BW think a little more about the quality of experience you offer your guests. If you want returnees, then you will be disappointed. It would appear from our experience that all they are concerned about is getting coach parties in and out as fast as possible. I take no pleasure in writing this.

Fifescribe, Manager at Best Western Kings Manor Hotel, responded to this review
Thank you for taking the time to comment at length on your stay. It is certainly sobering to hear from such a disappointed guest. I do hope that you did make your comments to the duty manager during your stay so that our shortcomings could be addressed at the time. As you point out, repeat customers are the key to any business and the only way to get guests to come back is to offer great service during their stay. It is obvious that during your stay we fell far short of this. I would ask that you maybe give us another chance to show the level of service most of the correspondents on this site are familiar with.

"Comfortable Single room"

4
20/09/2017

I stayed for one night Sept. 2017. The room was a single room, very comfortable and clean. The bed was comfortable and not too hard. There is a bar and a bistro on site. The food was very good although the wait staff was slow and not the friendliest I've encountered. The young man at the desk was very helpful and knowledgeable and always greeted me. I would stay again if I was visiting.

Fifescribe, Manager at Best Western Kings Manor Hotel, responded to this review
Thank you for taking the time to post your comments on your stay. I am delighted that you enjoyed a warm welcome. I am equally disappointed that our weaiting staff were not as friendly. I shall investigate.

"Out of town but top class"

5
19/09/2017

Friendly staff excellent room ,good quality linen and mattress and pillow protectors .Although out of town good bus service to transport you to the city centre .I had no complaint to make about my stay . Perfect if you want a good sleep ,much quieter than the city centre hotels .

Fifescribe, Manager at Best Western Kings Manor Hotel, responded to this review
Thank you for your kind comments. I am glad that you enjoyed your stay with us.

"Nice room"

3
15/09/2017

Very nice room. There was a king bed and also a table and chairs. No safe or refrigerator. Breakfast buffet not that good. No bread selection, hash browns or cold cuts. The hotel is about 20 minutes outside city center.

Fifescribe, Manager at Best Western Kings Manor Hotel, responded to this review
I am glad that you enjoyed your stay with us, we have 2 standard breads as well as bread rolls, croissants and pastries available each day. Cold meats are available on request , as it says on the breakfast menu.

"Good effort. Nearly there."

4
15/09/2017

Stopped for two nights but actually found it cheaper to book two single nights because of some odd special offers. Hotel is of a good standard and reception staff are excellent. Check in easy and quick and the small gift we were given did make us feel special. Had a meal in the brasserie and it was ok. Service was good. Staff gave us some great info about buses to the city centre so we could leave the car. Great as parking in Edinburgh is a nightmare. Breakfast selections varied and quite good only issue the usual hotel toaster failures. White or burnt. Only issue we had was that the room we had was very spacious but incredibly hot. With all the heating off and windows fully open we could not get the room below 25 degrees. The radiators and towel rail were cold so we don't know where the secret heating was coming from but it meant sleeping with the windows open. Fortunately we were on the back of the hotel and in the last room on the top floor so noise was not too much of an issue.

Fifescribe, Manager at Best Western Kings Manor Hotel, responded to this review
Thank you for taking the time to post your review of your stay, I am delighted that you enjoyed your stay. Unfortunately we don't have any secret heating systems it's just that in line with our green philosophy our rooms are very well insulated meaning that any heat remains inside . As you discovered opening the windows quickly regulates the temperature.

"Overnight on Business"

4
09/09/2017

When booking into this hotel we found that the room we booked was a small single, not good when you are travelling as a couple. The reception staff were really helpful and found us another room even though the hotel was fully booked up. We were certainly very grateful for their assistance. The room was very spacious and even though our view was basically a brick wall we were more than happy. Nice and quiet, the room was a bit hot but we think that was due to the mild muggy weather. Very large beds. We have stayed in similar hotels to this and have been disappointed in the the breakfast on offer, not here. There was plenty of choice and the staff were very attentive and made sure you had everything you needed. We also had our evening meal here and we were delighted with all the food served. We ate in the Bistro but could have eaten in the Lauder Restaurant. We felt there was more choice on the Bistro Menu, only reason for eating there.

Fifescribe, Manager at Best Western Kings Manor Hotel, responded to this review
Its always essential that you check what has been booked for you, especially if using a third party to book for you. I am delighted that our team managed to move things around to accommodate you both.

"Enjoyable stay"

4
09/09/2017

We stayed here twice, one night in August on our way down south, followed by two nights on our return trip north. We were in a Club Room which was spacious and very comfortable. Breakfast was excellent however meals in the Bistro were only average. The staff were all very friendly and helpful. Bus links into the centre of Edinburgh were very good and the journey took about 30 minutes. The number 44 bus returns from a stop just round the corner from Jenners department store, just off Prince's Street. Due to extensive building works, until at least late 2018, car parking is very limited so I would advise leaving the car at the hotel and using the bus.

"Very nice hotel just outside of Edinburgh"

4
05/09/2017

We chose this hotel as a base for exploring Edinburgh during the Festival time when most places were booked up. The bus connection into town is good and relatively frequent with bus stops right in front of the hotel. It takes about 25 minutes. The hotel itself is friendly, spacious, and very well organized. Our room was clean, big (we had received an upgrade to an executive room) and very comfortable. The extra bonus was the big size swimming pool allowing proper swimming as exercise, not just a paddling pool. Very welcome to relax after the long day's walking from sight to sight to performance etc. Breakfast was good and if we had come earlier, it would have been fresher. There is even a choice of freshly cooked breakfast. The staff could not have been friendlier either. Nice hotel.

"Handy for public transport"

3
30/08/2017

Room was a decent size and kept very clean. Good size TV and comfy bed. Furnishings otherwise a bit tired. We were on the top 3rd floor and used the lift going up with our luggage - very slow and left us a bit anxious about whether it would get us there! Didn't book breakfast as we felt it was a bit expensive at £11 each, and there were plenty of places in the centre.

Fifescribe, Manager at Best Western Kings Manor Hotel, responded to this review
Thank you for your comments. Our central lift had new motors and cables installed last year so it is in effect a new lift. Breakfast if booked as part of a bed and breakfast package can be less than £9 per person.

"Nice Stay"

5
30/08/2017

Only there for 2 nights on Coach Trip to Tattoo, Clean rooms, good food especially buffet breakfast, helpful staff pity bar did not open longer than 11.00pm rooms cleaned promptly and tea, coffee changed

Fifescribe, Manager at Best Western Kings Manor Hotel, responded to this review
Thank you for your comments

"Great hotel handy for city"

4
29/08/2017

Lovely room and ensuite, very convenient for bus and train into central city. Very good breakfast and friendly staff. Would definitely stay here again. Food in bistro a bit average but ok. Good parking

Fifescribe, Manager at Best Western Kings Manor Hotel, responded to this review
Thank you for taking the time to review your stay.

"Fantastic staff, service and food. But tired in places."

4
27/08/2017

We came for two nights and straight away received a friendly warm welcome. We had a room on the second floor which was quiet and a good size. Honestly though, it could do with re painting and the wall paper in places was peeling but it did have a large new bathroom. Food lovely and we ate at Lauders the restaurant in the hotel and breakfast fantastic. Really set us up for the day. My boyfriend used the pool which he said was ok and a decent size. We would recommend the hotel and the train is a five minute walk away taking ten minutes to Waverley so perfect location. Only criticism is the cosmetic work which needs looking at. As mentioned the hotel is very tired in places and old fashioned. Cannot praise the staff enough for friendless and service.

Fifescribe, Manager at Best Western Kings Manor Hotel, responded to this review
Thank you for your comments. We have a large programme of remedial work to get through in the Autumn to get everything back to normal. The reception area is having a complete remodel over the winter months.

"Good hotel close to Edinburgh"

4
25/08/2017

A little old fashioned, but good food, comfortable rooms. Breakfast particularly good. Super staff and a lovely bistro/bar and leisure centre onsite. Easy to get into the City by bus, train or taxi (around 30 minutes)

"Bar/Restaurant staff super, Amy, Gregor, Noel and Ahmet"

5
22/08/2017

My husband and I are regulars at the Bar/ Restaurant,we have been going for years. We have seen many staff come and go but at the moment I would like to say that Staff members, Amy, Gregor and Noel are super, they are all extremely attentive and have a chat with us whenever we attend. Always smiling and happy. They deserve a pat on the back. Ahmet is also extremely good and a member of staff to be proud of. This gentleman would make a marvellous manager as he has a very professional approach which makes one feel as though they are in good hands.

Fifescribe, Manager at Best Western Kings Manor Hotel, responded to this review
Thank you for your very kind comments. It's great to get such positive feedback from our regular customers.

"Excellent overnight stay"

5
21/08/2017

We came here on an organised bus trip for an overnight stay with a visit to the Military Tattoo included. We had to have our meal at 4pm due to the Tattoo timing. 3 courses - starter and dessert were very good, but the main course (Pork chop) let the meal down - very tough. The hotel was very clean throughout with very helpful Reception Staff. The hotel bar was well equipped, the only downside was the 2 large television sets showing sport and when that ended, one of the bar staff (Melanie) switched one of the television sets onto a extremely loud music channel which drove a number of drinkers out.

Fifescribe, Manager at Best Western Kings Manor Hotel, responded to this review
Thank you for your comments I am delighted that you enjoyed your stay with us. I am sorry the music in the bar was not to your choice and to loud. It's unfortunate that you did not raise that with my colleagues at the time who could have easily rectified the problem.

"Tattoo stay"

5
21/08/2017

Lovely hotel and staff very helpful and friendly. Dinner was also lovely with a great range of drinks. convienent for bus to Edinburgh. Would highly recommend. Room was lovely with a separate sitting area. Bathroom modern

Fifescribe, Manager at Best Western Kings Manor Hotel, responded to this review
Thank you for your comments. I am delighted that you enjoyed your stay, and the Tattoo!

"If at first you don't succeed"

2
20/08/2017

First a special mention to Charlotte on reception for a gorgeous welcome and for the exceptional effort she made to ensure we had everything we needed. The Good Basic middle range hotel that is spacious and clean. The hotel was full during this Fringe weekend but it did not feel crowded. Prior to arrival we received numerous emails to ensure our family room was configured as required; a nice touch. On arrival the room was spacious with plenty of space for the three of us. Open wardrobe with plenty of shelf space. Internet access was good but more of that later. The bathroom was spacious with nice decor and good towels. The beds were comfortable and we had a good nights sleep. The Bad The shower ran hot and cold with the pressure fluctuating. Toiletries were rubbish. Bolted to the wall multi-purpose soap - something that screams cost-saving. There was no conditioner for the girls and none available from the front desk. There was no temperature control we could find and had to sleep with windows open. The breakfast was plentiful but of low quality. Emulsified 'hard' fried eggs sat in a hot tray. When I asked for a fresh one I was told they were fresh. The second day I had a nice poached egg made to order. BUY better eggs, sausages and bacon! The Internet was turned off before we woke up on the final day, we were not due to check out until 1100 but had no access all morning. This prevented us checking in to our flights home. The Ugly The price during Fringe was high. That always leaves a sour taste and puts if return visits, so us it worth them doing it? If At First You Don't Succeed.... Very small adjustments would make this an exceptional hotel for the price. It is a shame the management have not gripped all the bad and ugly above and aspired to be the best they can for little investment. Overall a reasonable place to stay with a great Scottish welcome.

Fifescribe, Manager at Best Western Kings Manor Hotel, responded to this review
Thank you for taking the time to publish such a comprehensive review of your stay. Its great to get a look at ourselves from the guests perspective. I am grateful for your kind comments about the pre stay care , the warmth of your welcome and the other plus sides of your stay. Rather than back in the glory of that it may be more useful for you and for those reading these reviews if I addressed the not so positive side of your comments We have developed a water pressure issue in the area over the past few days culminating in our tanks running dry twice this week. The issue is with our supplier , Scottish Water , and lies outside of our premises. They are looking into it as I type this. Until it is fully resolved we have rescheduled heavy water usage in plant maintenance , pool hygiene and kitchen cleaning to times where there is low demand from our guests to ensure that this does occur again. Water temperature balance is a symptom of this. Sorry that you were involved in this. When we installed the soap and shampoo dispensers the reason for doing so was on environmental basis. We were throwing out to landfill 3 large bin bags of part used soap , soap wrappers and shampoo sachets each day. Near a ton and a half a year. With our commitment to running a green business we could not continue with this and we installed the dispensers in sinks and baths. There was a cost saving and that allowed us to put better quality soap and shampoo in the rooms than is generally available in single serve packets. We did survey a number of guests about the change when we did it and the reaction was very largely positive. That reaction remains the same today. Guests who tended to use shampoo and conditioner told us that they normally would bring their own favourite brand with them and use that in preference to some unknown brand. That remains the situation today. We do stock a range of toiletries , combs ,shower caps and razors as well as individual soap bars for guests who really want them , but not conditioner. We may have to look at that policy again rather than guests having to go to the shop at the hotel entrance to buy these items In Scotland the number of days in a year where you could realistically use air conditioning you could certainly count on one hand. Unfortunately , or is it fortunately, last weekend was particularly stuffy and warm and would count as one of those days. The suggestion that a guest requesting a freshly cooked egg is refused is wholly unacceptable. I have raised this with our F&B team and breakfast supervisors. Unfortunately not only were you caught up in an issue with our water supplier you were also caught up with an issue with our broadband supplier. On early Sunday morning most of the East Side of Edinburgh had its broadband ‘turned off' . Not by us in some crazy money saving scheme, by with a fault with the suppliers equipment. It was late Tuesday morning before it was finally ‘turned back on' for us. Aside from the obvious inconvenience for our guests it also meant that no reservations were being transmitted to us and we had no internet access or email for nearly 3 days. Prices at peak times are always high. We would be delighted to welcome you back in low season, maybe January when we definitely don't need air conditioning! Thank you for your comments

"Excellent hotel and base"

5
18/08/2017

Came as part of a coach group to watch the Edinburgh tattoo. Hotel lovely. Room of good size and very clean (beds are so comfy!) Breakfast was brilliant and of high standard. Will return to hotel. Didnt use spa facilities. Bar very reasonably priced for drinks.

Fifescribe, Manager at Best Western Kings Manor Hotel, responded to this review
Thank you for taking the time to review your stay. I am glad that the hotel fitted the bill.

"Great Hotel.. very Friendly. "

5
16/08/2017

Had a weekend with friends in Edinburgh, we stayed in kings manor hotel... what a lovely, friendly, clean hotel. Train Station 5 mins, Easy to get to city centre.. lovely food, super staff, can't fault it. Recommend this beautiful hotel.

"Great base for Edinburgh"

5
15/08/2017

Very nice and we'll located foright Edinburgh but away from the hustle bustle. Massive shopping centre just a stones throw away with ALL the big names. Food was good and ample parking and a great health spa

"Out of the city centre but comfortable "

4
12/08/2017

We stayed here for 2 nights as part of a tour while the military tattoo was on in Edinburgh. The hotel is a bit out of central Edinburgh but it's really easy to get the bus just outside into the city. I recommend looking up where your bus stops in the city are going to be though as I got confused trying to get the bus back to the hotel. They have really helpful maps and public transport information in the reception area of the hotel, which I totally recommend grabbing. The staff were really helpful, and were able to give us information about the buses and exchange our change so we had the correct coins for the bus (they don't give change!). Ponchos are available for £1 from reception so don't bother spending £4+ elsewhere! We stayed in a twin bedroom, which was really spacious, the beds were really comfortable. The hotel is big on being Eco-friendly which I loved, they have recycling bins even in the rooms. There was only one elevator that serviced our part of the hotel, which was out of order for most of our stay so that was a pain being on the 3rd floor. There were steps down to the rooms as well; so I'm not sure what their rooms on the ground floor are like but they may not be the most wheelchair accessible. But like I already said, the staff are really helpful so I'm sure they could work it out. It is out of the way but that helped a lot with being able to sleep during such a busy time of year so pros and cons. I would definitely stay again!

Fifescribe, Manager at Best Western Kings Manor Hotel, responded to this review
Thank you for your kind review. I am delighted that you enjoyed your stay with us. I am sorry that our elevator problem inconvenienced you. Unfortunately occasionally these unavoidable break downs do occur.

"Ideal pace to stay I would certainly recommend coming here.."

4
11/08/2017

With a group of 20 from overseas wanting a magical trip of Scotland we started and ended the trip in the ideal place, Kings Manor Thank you to all staff especially Alister who organised everything we needed with quiet efficiency, and checked that all was well whilst we were there. The rooms were good, clean comfortable and quiet, the food was ideal, Asians and Canadians loved it, staff were delightful and the private room for our farewell dinner was excellent with no negative comments when we were late coming back from Rosslyn Thank you to all involved. I would certainly bring a group here again. They loved the easy access to shopping !!!

Fifescribe, Manager at Best Western Kings Manor Hotel, responded to this review
Thanks for the kind words. I am delighted that we were able to help you smooth the corners with your group. They certainly were a pleasure to deal with.

"Good rooms staff not helpfull"

3
10/08/2017

The rooms were quite reasonable but staff were at best unhelpful at worst rude. Our key cards failed and you would think we did it on purpose. The hotel wanted to charge 30 pound for washing so asked the staff where nearest laundry Matt was. The response was rude and unhelpful . Dining room staff were more interested in forcing you into seats that suited them rather than tables that would suit you. So overall an unpleasant stay.

Fifescribe, Manager at Best Western Kings Manor Hotel, responded to this review
I am very disappointed that you did not feel the staff were helpful during your stay. Unfortunately since our previous laundry service went out of business the only service we can offer is by using a laundrette in nearby Musselburgh. The cost of taxi to deliver the laundry , pick it up when ready, plus the actual cleaning is £30 per load. It is certainly not the cheapest of services but you are paying for a same day service and the hotel makes very little money out of organising this service. We regularly give out details of both Laundrettes in Musselburgh including opening times , bus numbers to get there, and what to do in Musselburgh whilst you wait. I am very disappointed that you felt that this information was not coming forward as eagerly as it should have. As part of a group your tour manager had asked to reserved tables for breakfast at a set time. As such we do reserve tables for the group to ensure that your group have enough tables at the time they are needed, We try to avoid any members of a party that has reserved tables using other unreserved tables as that obviously restricts the number of tables that we can offer other guests. When we are regularly serving over 150 breakfasts each morning its quite important that we try to ‘control' who is sitting where, so we know how many spare seats we have for those that have not booked a specific time. I am sorry that we did not explain this to you in a more pleasant and reasoned way and I will speak to our breakfast supervisors to ensure that any requests for guests to use particular seats are handled more tactfully in the future

"Wonderful stay"

5
08/08/2017

We stayed here for the night of our wedding and the room was amazing, we stayed in a four poster bed and had a huge room, breakfast was first class and the stay as a whole was fantastic. We would recommend everyone to stay here as the service is fantastic

Fifescribe, Manager at Best Western Kings Manor Hotel, responded to this review
I am delighted that we have helped to make the start of your married life a memorable one. Congratulations to you both from all at the Kings Manor

"A very bright, clean, conveniently placed,sensibly priced hotel with a gem of an ecologically friendly hidden garden."

5
06/08/2017

We stayed at the King's Manor for two nights. It offers exactly what you would expect for this type of hotel but it was impressive in that it didn't look tired in any way. Everything was fresh and neat and impeccably clean.The entrance was light and bright and all the staff were, without fail friendly and efficient. It is conveniently situated, close to everything Edinburgh has to offer but without the downsides of the noise and heavy traffic that you can find staying in the centre of the city. A real plus is the beautiful garden which has been especially created to provide an ecologically friendly environment with a wild flower border, home for insects etc. It is a little hidden gem which you need to seek out.Food was perfectly acceptable and the buffet style breakfast was fine,accepting the limitations of the buffet style hot food which is prepared in advance.

Fifescribe, Manager at Best Western Kings Manor Hotel, responded to this review
Thank you for posting your review. I am pleased that you enjoyed your stay with us. This is our second year where we have planted the garden with wild flowers to attract more insects. We have just completed a ‘bug hotel' in case any wish to stay longer!

"best western kings manor inn"

5
05/08/2017

Clean, tidy, friendly staff, good service, and can take a bus to the city right outside the hotel. the hotel is not in the city center, but there are two buses that carry people to the city center. very good experience. will stay there again.

Fifescribe, Manager at Best Western Kings Manor Hotel, responded to this review
Thank you for your comments. There several buses that go to the city centre, though as you say, only 2 really direct routes. The train will also take you to the city centre in 7 minutes

"Genuinely doggie friendly"

5
03/08/2017

We enjoyed 2 nights here and I must admit didn't have huge expectations. I basically booked it because it was dog friendly and 7 mins on the train to get to the City centre. We were very pleasantly surprised! The ladies on reception were lovely, very friendly as were all the staff we met. It was genuinely dog friendly! We were greeted with a "goodie bag" of dog treats, poop bags and a map showing the best local dog walks! Our family room was much bigger than expected and it had a dog basket (cool) and a HUGE TV with a PS4 (VERY COOL to our 7 and 10 year olds). Comfy beds and very quiet so all good. We didn't get to use the pool which looked lovely but we did eat in the Bistro (you can leave your dog in the room whilst you use the restaurants, pool or spa). The food was fine - not outstanding but good value and again the staff were lovely. We would definitely stay here again.

Fifescribe, Manager at Best Western Kings Manor Hotel, responded to this review
Thank you for your kind words . We look forward to welcoming back your family, including your dog, at some future date

"Warm, Friendly and Good Food"

4
30/07/2017

Myself, my partner and 6 yr old son stayed here for 4 days and we had no complaints at all....the staff were friendly and helpful, the food was lovely, particularly the sirloin steak dinner! The family room we were in was very large and comfy wide bed. The only thing about the hotel is that it could do with a bit of updating as interior a bit outdated but that's a small thing. We were in Room 153 on the first floor at the back of the building and was lovely and quiet.

Fifescribe, Manager at Best Western Kings Manor Hotel, responded to this review
Thank you for your kind comments, I am delighted that you enjoyed your stay. The refit for our reception area is currently scheduled for October. Hopefully that will give the whole building a bit of a facelift.

"Hotel OK, but not suitable for us"

3
29/07/2017

Our tour stopped here for 2 nights. Whilst the rooms are adequate they are a bit dated. Unfortunately they didn't have an iron and ironing board and the worst thing for us was that we did not have access to a same day laundry service. The food was OK for breakfast.

Fifescribe, Manager at Best Western Kings Manor Hotel, responded to this review
Thank you for your comments. Details of laundry services, laundrettes and how to get an iron and iron board from housekeeping are all listed in the room information folder. It's a pity that you didn't glance at that or ask any of my colleagues on duty to help, or spoken to your tour manager. It may have helped you to enjoy your stay

"First time in Edinburgh ."

5
29/07/2017

Just returned from a 4 night stay at this hotel, On arrival was greeted by very friendly receptionist, who was very helpful and was able to answer all our relevant questions, We had booked a triple room, which had more than ample space for the 3 of us and our small dog, Room was spotlessly clean, inc bathroom , On the first night we ate at the hotel, again no complaints, very impressed with bar staff and waiters all of whom were very friendly, if I was nit picking would have liked there to be a place where we could eat with our dog, other than in the hotel front lobby, as the hotel allows pets only in the bedroom and lobby , perhaps a cordoned off area in the restaurant , which a lot of places in Edinburgh have, Transport into the city is very easy, bus stops right outside the hotel and run every 12 minutes, and takes around 15 minutes to get into city, The hotel is about 15 minutes walk to the beach and promenade, which has some nice restaurants and bars, Special mention to our chamber maid, (ROOM 154) very courteous Overall was very pleased with this hotel,

Fifescribe, Manager at Best Western Kings Manor Hotel, responded to this review
Thank you for your comments. I am particularly interested in your comments regarding having an area where you can dine with your pet. We will have a look at this idea to see if we can find a suitable area.

"A bit dated"

4
28/07/2017

The people at the hotel are friendly and the food is good. The hotel is in a relatively quiet location and has ample car parking spaces. The room was clean and comfortable but there is no aircon (but this is Scotland and you don't really need it!). The general hotel is probably getting ready for a re-fit as it is looking a little dated. Overall no complaints.

Fifescribe, Manager at Best Western Kings Manor Hotel, responded to this review
Thank you for your comments. As you suggest re fit to reception is scheduled for October

"Excellent staff"

4
27/07/2017

Stayed here for 2 nights at the end of a touring holiday for a bit of relaxation. The room was fine although we did find it quite warm, there was no air con so we resorted to having the window open all the time and this helped. Fortunately we were at the rear of the hotel which is fairly quiet. Breakfast was ok although we did find the cooked items a bit greasy. Good choice of cereals and fruit with the ability to make your own toast was great. We'd chosen this hotel because of the pool/spa and this is excellent. It was fairly quiet in here which was lovely after a long day sightseeing in Edinburgh. We ate dinner in the on site restaurant for convenience. The menu is quite limited but we preferred that rather than one of us having to drive! All the staff were excellent - friendly and professional. And the hotel is very convenient for the 44 bus directly into Edinburgh -thank you for the info reception staff! The hotel was fine for a couple of nights but I do think it's a bit pricey - we paid over £250 for 2 nights bed and breakfast for 2 adults and a teenager. But I suppose that's down to its proximity to Edinburgh centre.

"Food let it down"

3
24/07/2017

Check in was swift and friendly, rooms comfortable and modern. Our food took over 40 mins to come out and as it did the poor chap ordering was told he would have to wait an hour for his. You need to get your kitchen in order best western!!! It was 7.40pm so not really rush hour and the bar was half empty. We ordered a chilli con carne and a Thai chicken which I asked to be very hot, it was milder than Mary Berrys Victoria sponge. Let our stay down really. Staff very friendly but as stated, dining experience was pants.

Fifescribe, Manager at Best Western Kings Manor Hotel, responded to this review
Thank you for taking the time to post your comments on your stay. I am delighted that you enjoyed your stay. Whilst the BarZest was fairly quiet on Monday night, the Bistro adjacent was fully booked. The small bistro kitchen serves both the bar and the kitchen resulting in , as you say, a backlog in orders.

"Brilliant Hotel"

5
23/07/2017

I can honestly say that this really is a great hotel, it deserves a higher rating than three star, as from the first impression of checking in with great staff who bent over backwards to welcome you, coupled with fantastic restaurants and great leisure complex, this really is a must stay hotel. If I had one suggestion it would be to expand the range of dishes on the menus, as it is a bit limited, but the quality is excellent. If your looking for a hotel to stay in as a base to explore Edinburgh than this is the place to stay.

Fifescribe, Manager at Best Western Kings Manor Hotel, responded to this review
Than you for your kind comments. I am delighted that you enjoyed your stay.

"Wow what a surprise"

5
23/07/2017

We were really impressed with this hotel. Very friendly woman on reception. Easy check in. The room was so clean and very spacious. The beds were large and comfy with lovely clean white sheets. The bathroom was also very clean with liquid soaps provided. Good tv and wifi reception and plenty of tea and coffee. We had dinner in the bistro (Options). There was lots of choice on the menu and the food was good quality and reasonably priced. Staff were friendly and efficient. Breakfast was rather hectic and the food was a bit of a let down. There was enough choice but because it was so busy I think the food quality suffered - eggs were hard and not really hot and as we don't eat meat we were somewhat disappointed.That said we found enough to fill us. The surprising thing is that all of these good points were available for such a reasonable price. We paid less for 3 of us than we would have paid for 2 at Premier Inn and no breakfast included there. I would not hesitate to recommend this hotel and will use it again myself next time I visit Edinburgh.

Fifescribe, Manager at Best Western Kings Manor Hotel, responded to this review
Thank you for your comments, I am delighted that you enjoyed your stay. On occasion when anticipating a busy period of breakfast we cook eggs and keep them under heat lamps in the kitchen bringing them out as needed, and avoiding delays for guests. Unfortunately if the eggs are not slightly undercooked at the start of the process they actually overcook and become hard. We can easily cook fresh eggs for you, it just takes a few minutes.

"A very comfortable stay"

5
13/07/2017

This hotel is away from the city centre but there is a bus that stops right outside that takes you straight there. It's a short walk from a lovely coastal promenade. Staff were friendly and efficient and our room spacious and comfortable. There was good internet availability in the room. We had a good breakfast and enjoyed eating in the bistro.

Fifescribe, Manager at Best Western Kings Manor Hotel, responded to this review
Thank you for your kind comments. I am delighted that you enjoyed your stay with us.

"Lovely staff, nice hotel"

5
12/07/2017

Have stayed here several times and the staff are always great, very friendly. The rooms are spacious and well fitted out with comfy beds. The breakfast is always great, plenty of choice although it is mostly self service. Will use again.

Fifescribe, Manager at Best Western Kings Manor Hotel, responded to this review
I am delighted that you enjoyed your stay with us.

"Birthday trip"

5
11/07/2017

Stayed here for one night whilst visiting Edinburgh. The lady on reception was very helpful giving us a complimentary box of shortbread and letting us in our room early. Very comfortable room with tea/coffee etc. Breakfast was very nice, quite a lot of choice. Definitely would recommend and stay here ourselves again.

Fifescribe, Manager at Best Western Kings Manor Hotel, responded to this review
We are delighted that you enjoyed your birthday visit with us. Hope to see you next year!

"A bit dated but ok."

3
10/07/2017

I thought we had booked an old folks home home when we pulled up. Staff very friendly and helpful. The bar serves good beer and was friendly. Room and hotel was dated and ready for a refit soon. No aircon in room which was on the 2nd floor. Room was warm and bordering on uncomfortable but was just ok. Bed was uncomfortable and hard. Staff really helpful and friendly though and for what we paid overall. Handy for Ocean terminal and the Royal yacht Britannia.

Fifescribe, Manager at Best Western Kings Manor Hotel, responded to this review
Thank you for your interesting comments on your stay

"Great facilities"

4
27/06/2017

Lovely hotel with great leisure facilities. The pool was very warm and the gym was afully functioning gym with modern equiptment. Bus stop right outside the door and the portobello seafront was 15 mins walk away. A nice quiet location and close to ASDA superstore. Will stay again

"Overprized"

3
26/06/2017

Definitely check prices on Booking.Com or Trivago before booking. Prices vary greatly. Rooms are spacious, bathroom pretty basic. Toilet impossible to flush properly. Breakfast quite reasonable although the restaurant not good at all.

"Great Reputation But Could Do Better"

3
24/06/2017

Three of us went to the fountain spa then we decided to eat at the hotel to save going anyplace else. Three fish and chips two with peas one with no peas. Ok it was a Saturday night but they were not that busy so what could be wrong. Fists the time we waited to have our food! Second two with peas one with out we got one with peas and two with none the staff did offer to get peas but said it would take several mins for it to be done so only real option was to have no peas as i did not want cold fish and chips now the food being brought out to other tables looked real good and i could hear people saying that it was very good i now with i had the steak and root veg pie with mash but that will come now to end this the chips were soggy and taste wise bland had to over do the vinegar to give them some taste do not get me wrong we will come back to try the pie.

"Great Hotel"

5
22/06/2017

Very nice clean hotel... Pleasant staff and really nice dinner in the Bistro and nice breakfast. Only moan is DIY toast at breakfast. It is a pet hate of ours, standing in line making toast rather than it being brought to the table with the coffee....seems to be the trend these days.

Fifescribe, Manager at Best Western Kings Manor Hotel, responded to this review
Thanks for youir kind comments. We always have staff on duty for guests who prefer not to have buffet service and prefer table service. Similaly just ask one of our staff to get your toast. We are here to give you the service that you want. Just ask us!

"One night stay"

1
19/06/2017

There were no hellos, just a blank stare until I volunteered my name. We were taken to the lift,no smiles or enjoy your stay. We arrived half an hour after check in time, yet sheets and trolleys were strewn all over the corridor. The corridor was narrow so negotiating this with a case in hand you can imagine. Not impressed with being told the member of staff concerned was not normally like that, and told the linen was due to people checking out at the latest time. This experience totally spoilt our nights stay, the room however Was comfortable enough except for the lack of fans or air conditioning. After this we would think twice about staying in a Best Western, and certainly won't be going back to The Kings Manor.

Fifescribe, Manager at Best Western Kings Manor Hotel, responded to this review
Thank you for taking the time to post your comments on your stay. It's very disappointing that you felt unwelcome. I know that you discussed aspects of your stay with our duty manager prior to your departure and our General Manager has also responded to your comments. As you allude to, it is not our experience that the staff on duty are anything other than warm , friendly and welcoming. Unfortunately this in not the impression that you were given during your stay. We have spoken to the staff concerned to see if there were any issues with them on the day and to impress on them the importance of their place as the ‘face' of the hotel. Our normal check out time is 11am and check in 3pm. However guests do have needs that do not always coincide with these ‘rules' So we try to accommodate their needs as much as we can. On the date of your stay we had , amongst others, 5 guests arriving from a transatlantic flight at 6.45am. We tried to locate any early check out rooms to try to get them ready for them to have a sleep as soon as possible. Several other guests had requested late check outs as they were going on to local events such as weddings. We try , when we can, to arrange for this facility. The last of these guests not checking out till 2pm. Such flexibility in offering the service that our customers demand means that bedrooms are being stripped and remade from 7am to 4pm, sometimes later. Weekends are normally the days where this happens more than most. We always ensure that these requests do not interfere with guests checking-in in line with the ‘normal' 3pm check in. Obviously in your case your room was ready on time. I am sorry if the sight of our housekeeping staff working in the corridors caused you such distress. As it says in the room information folders, fans are available on request from reception I am sorry that these aspects of your stay have spoiled your stay

"Family Birthday Celebration"

5
15/06/2017

We had a family birthday party for 50 here last weekend in the Lothian suite which was professionally handled by both management and staff with superb efficency, organisation and cheerfulness. Nothing was too much trouble for management, serving staff or bar staff, who were always willing to advise and chip in as family set up the room, dressed the tables and organised music and AV facilities. A memorable night was smooth and seamless and I have no hesitation in recommending this hotel for value for money, care and attention to detail. A job well done. Thank you.

Fifescribe, Manager at Best Western Kings Manor Hotel, responded to this review
Thank you for your kind comments regarding your family party with us. I am delighted that you enjoyed the event

"Very nice stay"

4
12/06/2017

Traveling on business, happy with the facilities, the room was nice, en-suite perfect with a very good shower. The pool was a good length and a good temperature for swim training and the Gym was excellent with a very good treadmill.

Fifescribe, Manager at Best Western Kings Manor Hotel, responded to this review
Thank you for your comments. We are delighted that the hotel suited your needs and look forward to welcoming you back.

"Overnight stay with friends "

4
07/06/2017

I stayed the night with two friends at this handy best western hotel. The facilities were excellent. The hotel is very clean and well decorated. Staff are friendly and attentive. We had a few drinks in the well appointed bar. Dined from the bistro menu which was good value. Haggis balls to start with. Followed by steak and ale pie and mash. Nothing special but fine food. Breakfast was buffet style. Served in a very nice restaurant. The variety of breakfast was good. The bacon was poor quality and unfortunately the food was almost cold. Typical buffet. Why can't they have better heating for the food provided. But overall a nice hotel marred by a lukewarm breakfast.

Fifescribe, Manager at Best Western Kings Manor Hotel, responded to this review
I am delighted that you enjoyed your stay with us. I will get our maintenance team to check the heated lights and pads to see if there s an issue with the breakfast buffet, Thanks for drawing our attention to this.

"The perfect place to stay. Very good disability facilities"

5
06/06/2017

We stayed in the Best Western Kings Manor Hotel for three nights in room 82 which is fabulous for a wheelchair user - very accessible, spacious, comfortable twin beds. One recommendation we made was for a fixed shower seat to be provided as the one we were given was haphazard for my friend, but apart from that the room was perfect with nice outlook. All the staff were so friendly and helpful - reception, porters, housekeeping and restaurant staff. The hotel is immaculately clean Food served in the restaurant - breakfast and dinner was excellent - the Goan Fish curry is sublime and there is so much choice at breakfast - a real feast. Excellent value for money - considerably cheaper than other quotes we had for a disabled room in Edinburgh. We really like the location - it is a few miles out of the City Centre but not far from the beach at Portobello and easy to get to Leith or further afield if you want to explore such beautiful places as Queensferry and Dunbar. Good parking facilities. The Hotel also has a Spa with large swimming pool and various treatments - the staff went out of their way to make us feel very special.... facial and manicures were first rate I would give this hotel a very high rating and would highly recommend it BUT I do think a little more could be done to make it more disable friendly eg push buttons to open doors to the restaurants - its very demeaning for my friend in a wheelchair to have to wait for someone to open the door for her. Huge thank you to all the staff who made our stay so enjoyable

Fifescribe, Manager at Best Western Kings Manor Hotel, responded to this review
Thank you for your comments. We will take on board your comments regarding making the hotel even more wheelchair friendly

"Great location for the rugby & very friendly staff"

5
06/06/2017

I've stayed here for a Six Nations game in March 2017 and was very impressed. It's the first hotel I'd look to stay in if I ever needed to do so again. The price was very competitive for Edinburgh, parking was free and on site, the staff were extremely friendly, the breakfast was good and the room did the job. If you are looking for a place to rest your head for the night after a city break this is the place.

Fifescribe, Manager at Best Western Kings Manor Hotel, responded to this review
Thank you for your extensive review of the hotel and the surrounding area. I hope that we have the pleasure of welcoming you back in the near future.

"Good hotel, great service, short drive out of Edinburgh centre"

4
22/05/2017

Good hotel, we had a very large triple room, clean, comfortable and well priced. No mini bar or fridge but that wasn't an issue as the weather wasn't hot! TV, X box, in room. Didn't try the restaurant but the adjoining bistro was good and well priced. Would stay here again if in the area.

Fifescribe, Manager at Best Western Kings Manor Hotel, responded to this review
Thank for your comments. I am delighted that you enjoyed your stay. If you had read the room information folder you would have seen that fridges are available via reception, free of charge. We do not have them running in rooms all the time wasting power, unless the guests want them. If you feel you need a fridge in your room just ask and we will bring one along.

"Breakfast was outstanding and kitchen staff obliged by providing vegetarian options."

4
17/05/2017

I am disabled and our room had a large shlower with low threshold. The room was on the ground floor and only a few yards from the restaurant, bistro and bar facilities. There was space outside the room where my Go GO scooter could park in safety. Staff were very attentive and obliging and always a cheery greeting or farewell daily. We spent five nights and there were few negatives. The mattress was overly firm and had seen better days . The only other area of concern was a lack of vegetarian options on the menu. After two days it was repetitive and I had to suggest a variation which was provided without fuss. All in all a very pleasant stay. To access the remaider of Scotland, some 80%. required negotiating heavy traffic daily.

Fifescribe, Manager at Best Western Kings Manor Hotel, responded to this review
Thank you for your comments. I am glad that we mat your expectations. Our Lauders Restaurant and Options Bistro both offer 2 vegetarian options each day as well as any ‘specials' that we may have. As you found out if nothing takes your fancy, just ask us what else we can provide. Unfortunately to offer a room near all the hotel reception and bars, on the ground floor and offering space for parking a mobility scooter does necessarily restrict the number of suitable rooms . Views from these central rooms obviously look out on other parts of the building. We could have moved you to a room with a more open view but it would not have been so close to the main facilities, probably not on the ground floor and would not have offered storage for your scooter. Unfortunately we felt we had offered the room that best suited your needs if not your aspirations

"Not in city centre but highly recommended"

4
17/05/2017

Hotel located about 20 min bus ride from city centre but I would stay there again as bus stop is just in front of the hotel. They even provided us with a pre-printed public transport timetable. Free parking, free wifi, free use of the gym, swimming pool and comfortable beds - nothing to fault really. Due to miscommunication through no fault of the hotel, our request for early check-in wasn't noted and so when we arrived, our room wasn't ready. However the friendly receptionist managed to sort out the problem quickly. The buffet breakfast was good. We chose this hotel as we required a triple room and proper beds, NOT sofa bed, were provided for the third person. One thing to note is that there wasn't a control for air-conditioning so I won't be able to vouch for a comfortable stay if the summer gets too hot and stuffy. Our stay was in early May.

Fifescribe, Manager at Best Western Kings Manor Hotel, responded to this review
I am delighted that you enjoyed your stay with us. Unfortunately in Scotland the lack of air conditioning is not something we worry about more than a handful of days in the year.

"I don't recall my room looking like some in these pictures!"

3
14/05/2017

Nothing about this hotel is remarkable. The pool and gym are at the facility next door as far as i recall, and not in the actual hotel. Edinburgh is a beautiful city with so much to see and so much to do. Realistically all you do is sleep in your bed, so as long as it is comfortable that is all that matters.

Fifescribe, Manager at Best Western Kings Manor Hotel, responded to this review
Thank you for your comments. I am delighted that your enjoyed your trip to Edinburgh. Potential visitors who may have read your review should note that the spa, gym and pool do remain very much part of the hotel, all be it that you have to open a door at the end of the corridor to access them.

"Excellent"

5
03/05/2017

Overnight stay before flying to Tenerife. Random selection but was delighted with the outcome. Lovely room. Comfortable bed. Excellent facilities and very friendly staff. Waited slightly long time for meal but overall very pleased.

Fifescribe, Manager at Best Western Kings Manor Hotel, responded to this review
I am delighted that your nights stay before your holiday was enjoyable. I hope that your stay in Tenerife was equally pleasant.

"Average Hotel for the cost / Take your own breakfast "

3
01/05/2017

Myself and my business partner recently stayed here over the bank holiday weekend whilst we were working at Edinburgh University. The hotel is situated approximately a 10 minute taxi ride away from the university so it's very convenient and would cost us roughly £8-£10 to get there by taxi. The hotel itself is very large, it is extremely dated, The decor is old although the room was a decent size. We stayed on the second floor and it was very quiet which was great. The bathroom was a good size, it was very clean, The room and came with an iron and ironing board which was a nice touch as well as coffee and biscuits. The hotel has a large swimming pool and a small Nuffield gym attached to it which is free to use, The gym is adequate, The dumbbells go up to approximately 35KG, has a large selection of machines stretching area and cardiovascular equipment. It's not the best of gyms but it is a gym and is more than adequate for a decent workout. The breakfast in the morning came at a cost of £11 per person. Now although the staff were extremely friendly and very polite, the breakfast was not in my opinion worth £11, there was a selection of hot food kept in plastic trays, it was a squeeze if two people wanted to get food at the same time, the food was average at best although it was eat as much as you liked it wasn't a patch on a premier inn style breakfast.. On the Sunday the kitchen didn't open until 8am, and we weren't told of this so we ended up hanging around from 7am waiting for the kitchen to open. The hotel is average, the close proximity to the university is a bonus, I would stay there again but I would bring my own breakfast for sure!!

Fifescribe, Manager at Best Western Kings Manor Hotel, responded to this review
Thank you for posting such a full review of your stay. The hotel is constantly being upgraded , the restaurant was completed rebuilt last spring, we upgraded the majority of the older bathrooms last Autumn and Spring this year and we are just about to give the go ahead with a massive restyling of the main entrance, which I think, will make a great difference to the initial impression of the hotel. Breakfast can cost under £9 if pre booked on a bed and breakfast package. On your key card when you check in, are printed details of breakfast times on each day, Continental breakfast is available at any hour if it is requested, as it says in the room information folder and our ‘grab and go' quick breakfast is available in reception from 6am. I am sorry that our team did not make you fully aware of all these options. I hope that you find this useful on your next visit.

"Lauder restaurant"

5
01/05/2017

Lauder restaraunt at kings manor hotel menu is great . Food piping hot service excellent.will be back .the staff in the hotel are so attentive and helpful. The restaurant is very clean. Have stayed previously in this hotel and breakfast is served in this Dinningroom and are excellent as well

Fifescribe, Manager at Best Western Kings Manor Hotel, responded to this review
Thank you for your comments. I am delighted that you enjoyed dinner and breakfast in Lauders

"Let down by breakfast"

3
29/04/2017

I had noticed the excellent reviews for this hotel and decided to stay overnight as we visited the city. Check in was quick and the receptionist was very helpful and friendly. Sometimes you find that although a hotel is nice you can easily forget how it looked etc if you travel often. However this hotel is old, charming, quirky and totally unforgettable. The windows were wide open in the narrow corridor leading to our room and the curtains were bellowing into us as we walked along - it was very atmospheric. Breakfast was such a disappointment and is the reason I have given this review a 3 star rating. We were pleased to see you could order haddock with poached egg and were really looking forward to this after we had enjoyed it so much at another Best Western a few weeks prior to visiting Edinburgh. Our poached eggs were like rubber and completely inedible. I have dietary requirements and the waitress kindly gave me 2 gluten free buns but these were like bricks and I could not break into them at all. We thought the waitress would ask if everything was ok as our eggs lay untouched when she cleared the table. I was ready to complain but she did not say a thing. Oh how we wished we had just helped ourselves from the buffet. I decided to mention our breakfast as we checked out but the receptionist (not the lady who checked us in) was chatting to another staff member and did not even speak to us let alone enquire if our stay had been satisfactory.

Fifescribe, Manager at Best Western Kings Manor Hotel, responded to this review
I am sorry that you had such a disappointing experience with breakfast , I shall get my colleagues in food and beverage to fully investigate.

"Family Meal"

4
23/04/2017

Attended recently for a family meal approx 20 persons .. Very friendly & helpful staff , food served was fresh , hot & very nice indeed albeit a bit pricey .. Nothing was too much trouble Next visit will use this as a base ...

"Hotel as a base for Edinburgh"

5
11/04/2017

Our scottish country dancing club annual coach trip stayed there last month for 3 nights. The staff and facilities were 1st class. Room was spacious and well equiped. The bathroom had a quality extractor fan which worked! Sorry I an engineer and notice what works (or does not) and most bathroom extractor fans are cheep tatty and dont work!

Fifescribe, Manager at BEST WESTERN Kings Manor Hotel, responded to this review
Thank you for taking the time to post your comments. I think its a first for compliments for our extractor fans!

"VERY GOOD HOTEL"

4
09/04/2017

Very friendly and helpful staff, Food good but when we ordered on a Friday night they had run out of items on the menu, should this be on a Friday? So clean, excellent room small but very adequate. Meeting rooms good and the provision of coffee/tea and food spot on.

Fifescribe, Manager at BEST WESTERN Kings Manor Hotel, responded to this review
Thanks for your comments. Yes Friday was even busier than anticipated! and some items went off menu. Fortunately our excellent suppliers had us fully stocked again for Saturday.

"Great staff"

5
08/04/2017

My wife and I stayed here for our 20th anniversary, the room we stayed in was spacious and clean and looked out onto the garden. Staff were excellent, even ordering flowers for our anniversary day, as I didn't know any florists in the area, (thank you they were wonderful). They have 2 restaurants on site, both serving pretty much the same menus, we ate in both, service was good, but if you are vegetarian theirs not a lot of choice! We really enjoyed our stay and would not hesitate to go back. Thanks for a lovely stay.

Fifescribe, Manager at BEST WESTERN Kings Manor Hotel, responded to this review
Thank you for choosing us as a base for your 20th Anniversary. I am delighted that you enjoyed your stay with us.

"Shame about the roadworks"

5
05/04/2017

Only downside to this years stay at this hotel is the roadworks taking you on a detour of of 2-3 miles fora very short section of work. Hotel was as good as previous stays, recognised and remembered by the very helpful duty manager after the problems the previous year with the new wifi set up. No problems this year it worked fine. Large car park that gets very busy with the leisure centre being next door. one of the few hotels that remember to give a free gift as a Diamond select card holder and to upgrade the room. Evening meal was good both evenings although service for the main course was very slow on the first of my 2 nights. Breakfast was also good offering a fair choice. upgraded room was of a good size and well appointed with good decor.

Fifescribe, Manager at BEST WESTERN Kings Manor Hotel, responded to this review
Thank you for updating your review on this stay with us. We have car parking for 120 cars and on street parking is free and unrestricted. We look forward to welcoming you back on your next stay.

"Excellent to deal with for a group booking"

4
01/04/2017

I brought a coach party here and found everyone I dealt with most helpful. Alister Paul was very good from my very first contact with him and did his best to ensure that we had everything that we required and had requested. The staff were all very friendly and nothing was too much trouble. The duty manager at the weekend was also very good and kept his eye on everything. The feedback on the rooms were very good or excellent and nice and spacious. The only complaint was noise from the lift and talking at the front of the hotel late at night keeping someone awake, neither of which the hotel could do much about. We had our own portioned off dining room so that we could all eat together, which was good. We arranged an early dinner and quick service on one of the nights as we were going out. The majority of the food served was excellent. Those of my party who used the swimming pool told me that the facilities were the best that we have ever been to. They were happy for us to use their function room for our own entertainment on the nights that we stayed in. There is a carpark and although we did have use of our coach, there was an excellent bus service into the city for people wishing to be independent. Although the half board was dearer than we normally pay, I would be very happy to deal with this hotel in the future and it would be a pleasure to stay here again.

Fifescribe, Manager at BEST WESTERN Kings Manor Hotel, responded to this review
Thank you for your very comprehensive review of your stay. I am delighted that your party enjoyed their stay with us and I hope that we can be of service to you at a future date.

"Overnight Accommodation"

3
28/11/2016

The hotel is in a good location with plenty of on site parking. The rooms were very spacious and quiet. We had an evening meal in the bar which was horrendous. We had to wait well over an hour and when the food came it was not pleasant at all. Breakfast was better with a good selection available from the buffet. The staff were really pleasant and made you very welcome.

"Great Weekend at King's Manor"

5
26/11/2016

We stayed at King's Manor for the weekend to visit Christmas Market and Royal Yacht Britannia and we couldn't fault a thing. All staff were very friendly, helpful and polite. Our first room didn't have a bath - only shower - staff quickly and kindly changed the room for us with no fuss. Our new room was very spacious, comfortable and spotless. It was lovely and warm despite being freezing outside. Had great sleeps in the massive, comfy bed with the best pillows ever. Lovely deep bath to relax in after a day's sightseeing. Great selection for breakfast including hot and cold selection - it set us up for the day! Really enjoyed using the swimming pool. We would highly recommend this lovely hotel if you prefer to stay just outside the city centre, Look forward to coming again.

"Girls weekend away"

5
23/11/2016

This hotel is the nicest place ive been to in a while the price was very good for 2 nights and breakfast. The room was very cosy and ive no complates about the service everyone was loverly and friendly. It may be a bit far out of edinburgh for some people but transport no problem on a bus route so acessable to prince street in about 20 mind

"Excellent Hotel"

5
22/11/2016

I stayed at this hotel recently through work and would recommend highly. The rooms were very spacious with a flat screen TV, table and chairs and a king size bed. The hotel itself was very clean and all the staff were welcoming, friendly and helpful. You were able to use the gym, swimming pool, sauna and steam room free of charge which was a great bonus to have. I didn't eat in the main restaurant but the menu looked nice. I did eat in the bar where there was also a good choice on the menu, reasonable prices and football on the TV. Overall for just over £50 for the night this hotel was well worth the cost and probably up there as one i enjoyed the most.

"City Treat"

4
19/11/2016

Very nice welcome on arrival, room was lovely clean and comfortable, bar prices very reasonable, the breakfast is a buffet affair but very nice indeed. must have the friendliest staff of any hotel I have ever stayed in.

Fifescribe, Manager at BEST WESTERN Kings Manor Hotel, responded to this review
Thanks for your kind comments. I am glad that you enjoyed your stay with us.

"Excellent night"

5
11/11/2016

We stopped off for a night to split a journey but could have stayed longer. We stayed with our collie Jess and upon arriving were given a doggiepack including treats, poo bags, and a door hanger to advise service that doggles was inside. This was an excellent touch. Facilities are amazing pool, sauna, jacuzzi were all used and ejoyed. Room was spotless and the staff couldn`t be more helpful. would gladly stay again.

Fifescribe, Manager at BEST WESTERN Kings Manor Hotel, responded to this review
Thank you for your kind comments, I am delighted that you and your dog enjoyed your stay. I hope that we will have the pleasure of welcoming you back in the future

"Central for visiting edinburgh"

4
07/11/2016

We stayed here stayed here Saturday 6th November . We stayed in room 251 a club room. It was a really big room & lovely & comfortable. We had to ask the reception staff about buses & times & where very helpful . There's a bus stop to the right of the hotel which takes you straight into Edinburgh Bus number 44 . It's about 20 min to the centre of Edinburgh Would defiantly return to this hotel.

Fifescribe, Manager at BEST WESTERN Kings Manor Hotel, responded to this review
Thank you for your comments, I am glad that you enjoyed your stay with us.

"Lovely Staff and Hotel"

5
05/11/2016

Arrived on Sat afternoon at 1pm - couple of hours early - but allowed to check in - staff at reception were very polite and cheerful and happy to help with anything , nothing too much trouble Room 206 -room was clean - bed was comfy and big :) Swimming pool and sauna Steam room was enjoyable - Had an evening meal in the Bistro and the staff in here were amazing , a very warm welcome and made to feel wanted -always smiling and asking was everything ok The hotel bar - I was expecting the usual with mental drink prices but was shocked to discover the prices were just the same as outside - well done hotel Free wi fi all the time all in an excellent stay and a big thanks to the hotel staff for making it so

Fifescribe, Manager at BEST WESTERN Kings Manor Hotel, responded to this review
Thank you for your kind comments about all our services, we look forward to welcoming you back.

"Nice Place "

4
04/11/2016

Having stayed here before I knew what we were getting. It's a nice Hotel with good gun facilities. The rooms are a little dated but adequate for all your needs. There is a bus stop outside for cheap trips into the city

Fifescribe, Manager at BEST WESTERN Kings Manor Hotel, responded to this review
Thank you for taking the time to post your comments. We look forward to your next trip.

"Excellent value for money"

4
01/11/2016

We had been there before so knew the standard, location, facilities etc. This time we returned with the family and shared a Club Room, ideal thanks. Unfortunately my wife broke her ankle a couple of weeks before our visit and the Hotel arranged for us to share a ground floor Club Room with 'walk in' shower facilities, thanks again. Sadly there were service issues with the bar and restaurant staff. A few staff appeared to have been thrust into the front line at a busy time with little training, mentoring and/or supervision. Their communication skills were limited and they and us became frustrated. Whilst stood at the bar a regular, part of an apparent frequent local drinking group, passed comment that " the turnover of staff was massive " ! Perhaps improved, vetting, prolonged mentoring and more supervision would go along way to improving the situation. Overall this did not spoil our stay, it just made it a little frustrating and annoying when you had to repeat yourself, check their understanding and point out certain specific instances. We will visit again but hopefully issues mentioned above will have improved by then?

Fifescribe, Manager at BEST WESTERN Kings Manor Hotel, responded to this review
Thank you for your comments. Training and supervising of staff is always a priority. Thank you for highlighting that we stil have further work to do.

"short stay"

5
01/11/2016

Just what we needed short stay in the capital.although not central very easy accessible links. Short walk to Portibelo beach , tram ride into city very quick. Taxi drivers were great. Receptionists are very helpful and knowledgable.

Fifescribe, Manager at BEST WESTERN Kings Manor Hotel, responded to this review
I am delighted that you enjoyed your stay with us.

"One of my favourites"

5
27/10/2016

Been to this hotel a few times and I really like it; so much so that every time I travel to Edinburgh I try to book into this hotel because it has a spa and gym for pretty much the same price as staying at some bigger branded hotels. I even got a free upgrade one time. Definitely somewhere that I'd go and take my parents, sister or husband to enjoy the spa too :) Good food, staff, room, comfortable bed, very relaxing spa and ample free parking :)

Fifescribe, Manager at BEST WESTERN Kings Manor Hotel, responded to this review
Thank you for your kind comments we look forward to welcoming you on your next visit.

"Lovely hotel, staff were so friendly"

4
26/10/2016

1 night stay in this hotel, great access to Musselburgh for work the next day. The hotel is also just around the corner from a train station so you can pop into Edinburgh. I spoke with reception and they were more than happy to look up train times and talk through all transport options. I ordered room service and it came quickly and the food I had was lovely (steak and crumble). The room was clean and spacious and was really warm, heated towel rails in the ensuite were a treat. There was plenty of choice for breakfast, including some Scottish favourites. Check in and check out was really easy, I'll definitely be booking again if in the area.

Fifescribe, Manager at BEST WESTERN Kings Manor Hotel, responded to this review
I am delighted that our front desk team looked after you on your stay with us.

"Mixed review"

3
26/10/2016

Not a great check in experience and as I'm a single female travelling alone having to park in a "round the back" dark car park was a little scary I used the gym tho which was great and the price was decent My room however was tiny, (I know it was a single but it was still tiny and tired looking) it smelt funny and I could hear everything from the room next door, lots of noise though the night above and on the same floor. I even heard someone being shown to their room at 1.45am and the member of staff apologising to the resident saying they had messed up and would sort it out in the morning but the in and out of the room and slammed doors went on for sometime after this The bathroom and shower was nice and modern and clean

Fifescribe, Manager at BEST WESTERN Kings Manor Hotel, responded to this review
Thank you for your review. I am sorry that you felt uncomfortable parking at rear of the building. The area is well lit and covered by CCTV. We always leave space in front of reception for guests who either need or would prefer to park there. The onstreet car parking just in front of the hotel is very well lit and free from any restrictions.

"Just right!"

4
22/10/2016

I checked in here after a long and slow train journey. I had a two day training course in the hotel, and on booking my colleague was advised that only single rooms were available. I wasn't overly concerned. I was then delighted to find that I had been allocated a large and modern room, with a super king size bed, and a good quality ensuite. Unfortunately I didn't have time to visit the spa, but I enjoyed the stay. They course was hard work, and so having a seating area in which to relax in my room was most welcome. The food was great, and the hotel peaceful. I'd not hesitate to book in here should I be visiting for work purposes in future.

"Beautiful hotel "

5
21/10/2016

Had a lovely stay at this hotel. It was clean modern and the bed was so comfy. The milks provided in the room were mouldy everyday tho although we loved the hotel the girls on reception wasn't very welcoming and while sitting in reception watching several guests come to the reception as soon as they had walked away they began to talk about them mimicking and mocking them so everyone could hear. They looked so miserable everyday and it made us feel uncomfortable to approach them.

"Short Stay"

5
20/10/2016

My room was spacious and comfortable and also very clean. everything in there that I needed including iron, hair dryer, flat screen t.v tea and coffee, the shower was excellent with plenty of power. The staff were friendly and helpful and nothing was too much trouble, there is a bus stop just outside the hotel which takes you straight into the city and it runs very frequently. Myself and a friend stayed there for 2 nights to see the sights of Edinburgh and I couldn't be happier with this hotel it was perfect and I would definitely stay here again, also the breakfast was amazing, a good selection and a great way to start the day. Fabulous hotel.

"Just average"

3
18/10/2016

The lack of a warm welcome at reception / check-in didn't get the stay off to a great start. There was no "good evening, have you had a good day?" just "OK" when I said good evening and asked to check in. First impressions last. Food in Options bistro was just average. Did Tony Singh really put his name to the mackerel salad? Good quality spacious room with comfortable bed and clean bathroom. Warm cheery welcome from the host at breakfast.

"Short 1 night stay"

4
18/10/2016

Was working in this area with a colleague so just a short overnight stay. Check in was pleasant. I had booked a family room single occupancy as it was same price as a double. Room and bathroom both a good size both clean and fresh. Towels and bedding also clean fresh and comfortable. Used the gym early evening well equipped. Ate it the bar had starter and mains good choice and we'll presented tasty food at a reasonable cost. Had early start in the morning so didn't have the breakfast. Had breakfast biscuits and coffee in my room. The hotel does a tale away breakfast for around £3, Coffee, muffin, and fruit. Available in reception. Overall a pleasant stay would come back.

"Read the small print"

4
13/10/2016

I should know better I assumed that the £171.00 room for 2 nights would have at least included breakfast and at £11.00 a head made our away stay expensive spoilt the stay shame!!!! however it was my fault but gob smacked the 1st morning to find out I would have to pay another £22.00 each day admittedly we could have gone elsewhere but not a lot around

"Lovely Hotel"

5
10/10/2016

Great hotel, We had room 156 which was spacious and the decor was first class. The bed was a queen size with lovely bed linen. Hair dryer, games console, Tea tray with good quality kettle, teapot, cups and saucers. Bathroom again first class with fluffy towels etc. Hotel staff very friendly and helpful. Breakfast was excellent. Swimming pool ang gym again first class. Nice area. Walked into Portobello which was nice. We will be back again.

"Good location for a weekend get-together"

4
10/10/2016

I was at the hotel for a weekend Society gathering of about forty people, and the hotel looked after us very well for the most part. I would say that some of the food was disappointing although most was good enough. Serving the same veg selection for the meat and fish is lazy; cauliflower and roast potatoes don't go with salmon in my opinion. The wine-list was poor, and none of the people at my table were able to find a halfway decent white wine. The meeting facilities were very good. The bedrooms and beds were huge. The floors were very creaky. Staff generally friendly and helpful, but one young barman could do with more training. Location excellent for access to the A1 and to Edinburgh. I think I would rate this hotel 3 for a holiday, but give it 4 for a group function such as ours.

"Nice Hotel with Good Amenities"

4
09/10/2016

Spent two night here on a visit to Edinburgh. The room was spacious and the bed was comfortable. Breakfast was excellent. The only issues were with communicating with some of the hotel's staff whose grasp of English was not all it might be.

"Great amenities "

4
09/10/2016

We didn't know about the pool and spa when we booked, and what a great surprise! The price was the same as we've been paying, up and down England and Scotland, but we've never come across a pool before. Looks like the hotel has cleverly added a fitness center open to the public to its amenities. I noticed the fitness classes are all stacked in the middle of the day, so hotel guests won't have to share morning and evening times (which is generally when guests would be around). Slipped into our bathing suits and spent a relaxing hour in pool, spa, and sauna, then splurged on a room service meal. The food we had was quite good: a tasty pasta with smoked salmon in a cream sauce, a similar creamed salmon over a jacket potato, a pizza. Five stars on that. The room was clean. We had more space for the three of us than we've found in most hotels on this trip--an extra annex with couch in addition to the wall-to-wall double bed plus single room. Beds were comparable to others in same price class--new, but somewhat lumpy inner spring mattresses. Only thing keeping it from a five star review. Four and a half stars. Great for the price.

"Short Edinburgh stay"

3
07/10/2016

The start of our Scotland driving tour began in the wonderful city of Edinburgh. We chose the Best Western Kings Manor as our base for several reasons, mainly being the car parking option and the Best Western affiliation. We arrived early evening and the area is pretty indistinct, though the hotel was readily found. The car park was pretty full but we managed to find a spot some distance from Reception. Initially check in though quick, was a little impersonal and not hugely welcoming. However further experience and dealings with Reception were much better and they proved very accommodating and helpful. We had been upgraded to a larger room due to lower occupancy and this was appreciated even if not necessary. The room was large and comfortable. To watch the television you needed to be sat in the comfortable chairs provided, as from the bed it rather far away to be able to be watched properly. The bed was very comfortable and throughout our two night stay we never heard a sound, so sleeping was very sound. We did not use the hotel facilities other than a drink in the bar, but what we saw looked very good and reasonably priced. There is very little in the immediate vicinity, but with car there several options near enough. The hotel welcome pack in the room provides some detail and Google much more through the free Wi Fi provision. We caught a bus in to Edinburgh, having bought a day pass at the hotel's reception desk. This was a very useful option and very well priced. The bus stop was just outside the hotel and we easily found our way back later. If you want the heart of Edinburgh and maybe the nightlife, then this hotel maybe not the ideal choice. But if you want easy access to the city yet the ability to later escape the hustle and bustle, then it a good option. We enjoyed our stay, but it was but the beginning of a varied and most enjoyable Scotland tour.

"Well managed establishment"

4
03/10/2016

Very warm welcome on arrival, check in very quick and efficient. Bedroom was massive,comfortably furnished with an enormous double bed, tea/coffee making facilities, iron & ironing board etc a virtual home from home. Bathroom was well fitted with both bath and power shower, minimal toiletries supplied but plenty of hot water. Dining at the hotel you have a choice of Lauders restaurant or the Bistro, we dined the first night and Lauders and enjoyed it however felt that it was quite a limited menu, the second night we dined in the Bistro and the menu is a mixture of fine dining and good quality pub food, in both restaurants the service was excellent. Breakfast was equally well presented with plenty of choice and the food was well cooked and warm. Leisure facilities, we used the swimming pool, steam room & jacuzzi and found each to be exceptionally clean and very well run. The hotel is situated in a residential area with no other shops, pubs or restaurants near to hand but the bus connections into Edinburgh are excellent.

Fifescribe, Manager at BEST WESTERN Kings Manor Hotel, responded to this review
Thank you for your comprehensive review of your stay. I am delighted that the hotel matched your needs.

"Poor"

1
30/09/2016

Unfortunately our company went through a travel company put me up in this so called TRADITIONAL hotel or as it should be honestly labeled OLD hotel. The floors in my room are sloping ancient creaking floor boards keep you up all night as people either walk past your room at 12.20 pm and then you are woken at 6am with the room next to you with SURPRISE extremely squeaky floor boards. I was appalled with the dimly lit car park with signs all over it that car parking here is at your own risk. Whilst I understand that this is common practice across most hotels, most hotels have a better and brighter car park with cctv? When I mentioned this to staff it was a generic and slightly short toned "that's the way it is in most hotels". I then seen the size of the room I was booked into I went back to reception and pointed out that the bedroom wasn't a standard bedroom in any hotel i had previously stayed at (please see attached pictures) have checked out and canceled my second night at the hotel and would rather do a 150 mile commute than stay in the same room.

Fifescribe, Manager at BEST WESTERN Kings Manor Hotel, responded to this review
I am sorry that you had such a poor stay with us. Our car parlk is lit by standard lamp fittings as per industry standards. I have never had a comment about the car park being poorly lit before. I shall ask our maintenance team to check that no lamps were out or not fully working. The car park, and all public areas, are covered by CCTV, although I am not sure how that would affect the lighting? From your photograph it is clear that your company had booked you into one of our small singles. In our main building we have a handfall of these small rooms containing a single bed. It has all the facilities of our standard rooms , flat screen tv, wifi, shower and bath but they are about 20% smaller than our standard singles and have standard single beds as opposed to small double beds in our standard singles. These rooms are costed to reflect the size of the rooms and are extremely popular with several regular guests who appreciate having the facilities of a larger hotel including the leisure club, bars and restaurants but do not require a large room and have tight budgets either because they are paying their own accounts or their companies travel budget does not match that of our standard rooms. I would suggest that you make it clear to your travel company that you require at least standard sized rooms in the future and that price should not be the first criteria. Hopefully this will prevent any similar future disapointments.

"Great facilities if a little old fashioned"

4
28/09/2016

Super facilities with a good bistro, bar and restaurant. Rooms are a little dated and some on the front can be noisy. However, staff are superb and they have a great fitness centre with a good sixed pool. Very close to the coast, but with good train, bus and taxi links into the city

Fifescribe, Manager at BEST WESTERN Kings Manor Hotel, responded to this review
Thank you for your comments. I am sorry that you felt our front facing rooms are noisy, its not a comment we often hear, however we only have 7 of our 94 rooms facing the front so if you are concerned please book a room to the side or at the back.

"Excellent hotel"

5
28/09/2016

Just returned from a 3 night stay excellent room ,food was very tasty 2 restaurants to choice from staff very friendly. Bus stop just outside the hotel great for going into the city saves on parking .We were staying as we were going to the racing in Mussleburgh again super and handy for this. Would use again

Fifescribe, Manager at BEST WESTERN Kings Manor Hotel, responded to this review
Thank you for taking the time to post your kind comments on your stay with us. We look forward to welcoming you back.

"Golden Wedding Anniversary family lunch"

5
19/09/2016

This was a wonderful occasion. The staff were helpful, friendly and courteous. The food was delicious and the atmosphere very relaxed. Our family all enjoyed themselves very much. I cannot praise enough. Thank you all so much.

Fifescribe, Manager at BEST WESTERN Kings Manor Hotel, responded to this review
Thank you for your kind comments. Thank you for allowing us to share your special day with you.

"Autumn break"

4
16/09/2016

This hotel was a short bus ride from Edinburgh's attractions. The room was lovely and large. Evening meal was very good but on 2 nights very slow service. The continental breakfast is not worth the money. No cheese or cooked meat. Didn't have breakfast on 2 mornings because not wasting money.

Fifescribe, Manager at BEST WESTERN Kings Manor Hotel, responded to this review
Thank you for your comments. I am delighted that you enjoyed dinner with us. It does take some time to prepare dinner to match our guests expectations.

"Snack after the pool"

4
13/09/2016

Other half & I are members here of the club so after a hard soak in the jacuzzi, a couple of lengths in the pool & a nice sauna I was ready for a snack lovely restaurant, reasonable prices & good service, I had a cracking plate of nachos well enjoyed & a panini to follow well worth a visit with friends for a catch up or a nice meal with the other half

Fifescribe, Manager at BEST WESTERN Kings Manor Hotel, responded to this review
Thank you for taking the time to post your comments. Its always nice to hear the comments of our leisure club members

"High quality hotel, could be excellent with a few tweaks."

3
12/09/2016

We were impressed with the quality of the disabled room and the fittings, but given the choice of two restaurants in the hotel, disappointed with the pricing of the food which we found expensive. Of the four disabled parking bays in the hotel's car park, only one was close to the reception door, the others at a distance that meant dropping off my wife and parking up later; I found not siting the disabled bays immediately by the door extraordinarily poor. The room, however, was very good, although the bed was not to our personal choice, giving us both backache.

Fifescribe, Manager at BEST WESTERN Kings Manor Hotel, responded to this review
Thank you for your comments. I am delighted that you enjoyed your stay. We have, as you say, two separate disabled car spaces. One set is across from the Spa and the Bistro entrance. The other one is near the main entrance. We are not allowed to have car parking exactly adjacent to the front door to allow access to emergency vehicles. Guests with severe mobility issues normally set down at the front door then park nearby after checking in.

"A 4 day break with a group"

5
12/09/2016

Our double room was very well appointed with flat screen T V, WiFi, coffee/tea making facilities, excellent en suite and an extremely comfortable huge double bed. We had a perfect sleep each night. The buffet breakfast was superb with a very wide choice. Everything from Haggis to fruit juice, and dinner was second to none with a different menu each night. All the staff were cheerful, friendly and very efficient and always ready to help. It is too difficult to mention any particular member of staff, because they were all so very good.

Fifescribe, Manager at BEST WESTERN Kings Manor Hotel, responded to this review
Thank you for your very kind comments. I hope that we may be able to welcome you back again in the future.

"Three night stay to visit Ediburgh."

5
10/09/2016

Hotel 10 minutes walk to Portobello beach and town centre. The room was clean and spacious with a huge double bed. All staff were friendly and very helpful with useful tips for hotel guests who were not familiar to this area. We ate each evening in the Option bistro( a relaxed atmosphere) where we found the choice of meals and drinks adequate ,reasonably priced and of excellent quality. We travelled on the local bus each day to the centre of Edinburgh,£1.60 each way ,a bargain . The Spa facilities with the keep fit equipment and indoor swimming pool were a bonus to all visitors. I would certainly recommend this hotel for comfort and good value.

"Could be so much better"

3
08/09/2016

Went for our anniversary. Breakfast was appalling as if they had boiled bacon and sausages. Rooms were dated and floors are very squeaky. The pool area was nice. Easy to get into Edinburgh for the Fringe 20 mins by bus or £11 in a taxi. The staff were brilliant very helpfull if you don't know Edinburgh as we didn't. But everything else for £150 a night was way below par.

Fifescribe, Manager at BEST WESTERN Kings Manor Hotel, responded to this review
Thank you for your comments. I am disappointed that breakfast was not up to scratch. Buffet breakfasts work well but only if the items are not left under the lights to long, as would seem to be the case here. Our staff are always available to get fresh items for any guests that they may need

"Lovely"

5
05/09/2016

Stayed last night. Fabulous room with glimpses of the Firth of Forth. Very clean, loads of hot water, HUGE bed! Breakfast was very good and although there were 2 coach parties in it wasn't evident. Easy transport to Musselburgh for the horse racing, Edinburgh and the A1.

Fifescribe, Manager at BEST WESTERN Kings Manor Hotel, responded to this review
Thank you for taking the time to post your comments. I am delighted that you enjoyed your stay with us.

"Family Visit"

4
01/09/2016

We were visiting from Australia and renting a house within walking distance of the hotel, so we did not actually stay the Hotel but we did use the Restaurant and Bar Facilities on many occasions over a 3 week period. We found the staff to be very friendly and helpful and the Service was delightful with a lot of friendly banter. We also met my husbands family their for lunch and they were very accommodating by providing a small private area for our use. The food was of a very good standard and the choice of wines was also quite extensive. I loved tasting some of the "house" whisky. I hope to return very soon and would recommend this place.

Fifescribe, Manager at BEST WESTERN Kings Manor Hotel, responded to this review
Thank you for taking the time to comment on our food and bar service. I am delighted that you enjoyed both and hope on your next trip you might consider staying with us.

"Hmm!"

3
30/08/2016

Used this hotel on a coach trip to go see the Tattoo. The hotel is pleasant enough and the rooms clean along with the adequate en suite. My meal on the first night (Friday), was lacking most of the ingredients that it stated on the menu and what was served was piled up on the plate. The waitress was helpful and did manage to speak with the chef who sent another waiter round with some cheese. 2 small pieces of sundried tomatoes were also added to the plate and a bowl of mixed olives (not fresh), were also brought. The following evening at dinner I chose no to have the bread roll but then changed my mind when my starter was brought, the waiter questioned if I had already had a bread roll!!!! I was the last one on the table to be served and the waiter said that someone on the table had changed their mind regarding the meal and it felt he was inferring it was me. I told him I had not changed my mind and he retorted 'some one did'. On the first evening 40 guests were squashed into a small windowless dining room when there was a large dining room not being used that looked out onto the front garden. The chef who was on duty on the first night should have had the manners to come out and apologise for the food or lack of it that he sent out. Not sure I would choose this hotel if I was booking individually.

Fifescribe, Manager at BEST WESTERN Kings Manor Hotel, responded to this review
Thank you for taking the time to comment on your recent stay. I have spoken to your tour operator regarding the seating area on your first night with us. We all agree, with hindsight that it was not a good decision to put everyone in the small area. On the first night we had prepared the wrong type of cold platter for you, as you point out. This was a simple communications error in the kitchen and I believe that the error was rectified as soon as it was spotted. On the second night the number of main courses required did not tally with the number ordered. You were again unfortunate in that you were the last to be served and a fresh order had to be made. My colleague, James, who yous poke to on the night wants me to offer his apologies if you thought that he was suggesting that you had changed your mind. That was not the case and he wants to apologise if that is the impression that he gave. I am sorry if this has coloured your stay with us as I understand from guests comments forms and speaking to the operator that it was overall a very successful trip.

"another relaxing stay"

5
30/08/2016

We stay at the Best western Kings Manor a few times each year and again this was a great stay, all the staff are very helpful and the club rooms are so comfortable, great food from the new menu which can be eaten in bar or restaurant. The leisure pool area is very relaxing and nice for the wife chill out. Enjoy yourself book a room AT THIS GREAT FAMILY RUN HOTEL.

Fifescribe, Manager at BEST WESTERN Kings Manor Hotel, responded to this review
Thank you for your very kind comments. We look forward to welcoming you back in the near future.

"Ok but not worth price paid"

3
29/08/2016

Hotel is nice enough but charging £190 for a room for the night (no breakfast) is just fleecing people. Rooms are on the small side but ok for a night or two. Rooms and bathroom clean. Nice pool area.

Fifescribe, Manager at BEST WESTERN Kings Manor Hotel, responded to this review
Thank you for your comments. You will understand that during peak demand rates throughout the city are very high. Our rates , although higher than they often are, do remain significantly below most of our competitors with similar facilities. I hope that we can have the pleasure of welcoming you back when our rates are at a more normal level

"Highly recommended"

5
29/08/2016

My partner and i stayed here over the weekend and I can not fault it one bit. Rooms clean, food good and most important the staff, especially the receptionist and the duty manager James. the staff made us feel very welcome and was always to help. Will definitely Stay again.

Fifescribe, Manager at BEST WESTERN Kings Manor Hotel, responded to this review
Thank you for your very kind comments. I am delighted that you enjoyed your stay with us.

"Pleasant and convenient"

4
24/08/2016

Close to the A1 and only 15 mins from City Centre this is a surprisingly pleasant hotel which seems to be a tour company favourite. Room was surprisingly large and well appointed. Friendly staff. Can't comment on food.

Fifescribe, Manager at BEST WESTERN Kings Manor Hotel, responded to this review
Thank you for your brief comments on your stay. I am delighted that the found the hotel to your liking

"Disappointing"

3
22/08/2016

Stayed 3 days there. Rooms quite small with strange views and circumvoluted corridors ( hotel is a central building apparently extended many times). Strangest of all is the breakfast setting where buffet is quite limited and seating quite awkward ( chairs too large for tables ) Access to gym and swimming pool ( 20m) and large parking a plus.

Fifescribe, Manager at BEST WESTERN Kings Manor Hotel, responded to this review
Thank you for taking the time to post your review of your stay. You were obviously not overly impresewd by the hotel although apart from the small room – and large chairs- I am not sure in what ways you think we could improve.

"VERY PLEASANT STAY"

4
20/08/2016

Stayed at this Hotel on a 2 night coach break to visit the Edinburgh Military Tattoo. The rooms were spacious and, in most respects, clean. There was a slight cleanliness issue in one of the rooms, but this was quickly and efficiently dealt with, so top marks for that. Our party had four rooms, of which three were stiflingly, unbearably hot, but the Hotel provided room fans. The building is a converted Convent, with certain parts having been built in the 1540's, so it has an interesting layout - two or three steps every now and again, with lots of twists and turns in the corridors. There is a lift, which is convenient for most rooms. There is an excellent fitness centre/gymnasium; a good sized swimming pool and a jacuzzi poolside. The only criticism here is with the Ladies' changing room - it's a lovely big area with lots of doors, but no notices to say which way to the pool; we nearly found ourselves wandering back into the Hotel in our (dry) swimwear!!! The staff throughout were excellent - friendly, professional and efficient. All in all, apart from the over-heating problem, a good night's sleep in comfortable beds and with reasonable food for breakfast and dinner. We would stay at this Hotel again.

Fifescribe, Manager at BEST WESTERN Kings Manor Hotel, responded to this review
Thank you for your extensive review of your recent stay. I am delighted that you enjoyed youir stay with us. At present there is no background central heating on in any bedrooms, most rooms have heating in the room that they can put on if they wish. So the stifling heat in the rooms is purely a factor of Scotlands reknowned tropical climate. Just to correct one minor point, the hotels original building dates back to 1840s not 1540s. Prior to being a farmstead it was an orchard and market garden. I have pointed out your comments regarding signage to our leisure management to look into. We hope that we can have the pleasure of welcoming you back in the future

"Westy7777"

4
17/08/2016

Brilliant overnight stay to see the Edinburgh Tattoo. Ideal location on the outskirts of the city. We came with a group so had the convenience of our own transport bus, but you could catch a bus outside the hotel into the city. Would use this hotel again

Fifescribe, Manager at BEST WESTERN Kings Manor Hotel, responded to this review
Thank you for taking the time to post your comments. I am delighted that you enjoyed your stay with us

"Good value for money"

4
16/08/2016

We stayed one night & enjoyed our stay. Plenty of parking spaces, friendly & informative staff, good food in the bistro & for breakfast, very clean & comfortable room, use of leasure facilities - pool on the cool side, but one of the best spa pools I've been in. A ten minute walk takes you to a lovely sandy beach.

Fifescribe, Manager at BEST WESTERN Kings Manor Hotel, responded to this review
Thank you for your kind comments I am delighted that you enjoyed your stay with us and found time to enjoy the timeless delights of a stroll along Portobello beach.

"Great value for a beautiful property"

5
15/08/2016

This is a great property with full amenities. The staff were very helpful. I arrived at Edinburgh Waverly Train and called them to ask for best way to get there. They told me to take the bus and which bus number. That was really convenient since the bus stop is right across from the hotel. I was tired and overslept the next morning so I ordered room service. The food arrived hot and in a timely manner. Great job BW King's Manor Ediburgh

Fifescribe, Manager at BEST WESTERN Kings Manor Hotel, responded to this review
Thank you for your kind comments. I am delighted that our service standards both before you arrived and during your stay matched your expectations.

"Hotel outside of city centre "

3
13/08/2016

Stayed for two nights while visiting Edinburgh. Hotel is not the easiest to access tourist sites. Although the bus stop was a few steps away we spent a lot of time in transit. The beds were lumpy and hard-- not recommended for anyone with back issues. The "business centre" was a computer on the end of the reception desk. On the positive side, the front desk staff could not have been more pleasant and accommodating.

Fifescribe, Manager at BEST WESTERN Kings Manor Hotel, responded to this review
Thank you for taking the time to post your comments. I am sorry if you felt that a 7 minute rail journey to the city centre impinged on your enjoyment of your holiday. I hope that you alerted us to your issues with the bedding. We replace all mattresses around every 18 months. It would be good to know if we have one that is needing replaced early. We do not offer a ‘business centre' nor do we do not advertise such a facility. As you say we offer complimentary use of a computer including printing of travel tickets etc free of charge. Wifi is available throughout the building and is free, as are hard-wired broadband points for confidential data transfer.

"Monday Lunch"

5
12/08/2016

My friend and I meet up at the Kings Manor for lunch every Monday. The food is excellent and the waitresses are very friendly and efficient. I can recommend the panninis especially the brie and cranberry. The Lounge area has just been redecorated and the colour scheme is perfect blending in well with the furniture. You can drop in to the loung anytime for a coffee, tea or just a drink.

Fifescribe, Manager at BEST WESTERN Kings Manor Hotel, responded to this review
Thank you for your kind comments. Its great to get feedback from our 'regular' customers. I am delighted that you like our new 'Morrocan Sunset' decor!

"I think I've been served a flip flop........"

2
11/08/2016

Stayed 2 nights on a business trip and due to its out of town location I decided to eat in the restaurant. I never expect gourmet standard food at this level of hotel, but I do expect some culinary competence backed up by an attentive level of service when I am being relieved of a quantity of cash. I didn't bother with a starter and went straight for a main from the limited menu. I chose a grilled chicken breast with lentils, chorizo and a red wine jus. I enquired if it came with anything else - maybe some vegetables? The waiter didn't know but assumed it did and made no effort to find out. To accompany the dish I asked for a glass of Malbec. A glass of Pinot Grigio arrived. "I asked for Malbec", said I "That is Malbec" "No it isn't - Malbec is red, this is Pinot Grigio which is white" "It's white Malbec" "There's no such thing, take it away and bring me someone who knows what Malbec is" Off she went with a huff and eventually someone else arrived with a Malbec. Then the overcooked, dry, hard and very tired piece of chicken (or it could possibly have been a sandal of flip flop sole), arrived with a few tiny bits of chopped up chorizo and a grey splodge of lentils drizzled with some oily substance. Steamed veg? No such luck. The cheeseboard was OK although I had 2 oatcake biscuits on the first evening and four on the second. Maybe I should have been allocated three on each night and the kitchen staff found counting a little daunting? I think the dish was really a bit of a laugh because the Fringe was on.... (Let's give the Sassenach a cooked flip flop...he he) Needless to say I will avoid all Best Western hotels in future

"Solid hotel for city stay in Edinburgh"

4
09/08/2016

Its so easy to make guest with children happy - you give them some pens upon check-in (probably valued at 50p), children are happy, parents are happy... And its a sign of a reasonably well managed hotel. So it is. Rooms are ok. Excellent pool facilities. Very convenient to get to downtown. Everything fine (though it is not a luxury hotel and doesnt pretend to be). Also very affordable (despite Fringe).

"Lovely meal and great service"

4
08/08/2016

We were looking for a local hotel with a private dining room for a significant birthday meal and remembered that Kings Manor had done us proud for a 60th wedding anniversary meal for parents. They had a perfect room for the occasion and we had a great time. Food was excellent and service brilliant - coped with young children, bought cake, special wines, etc. Not cheap, but good value. Thanks KM!

Fifescribe, Manager at BEST WESTERN Kings Manor Hotel, responded to this review
Thank you for your kind comments. Its great that you considered us for your birthday celebrations and you found the service and food to your liking.

"Reasonable rest"

4
07/08/2016

Receptionist upon arrival was a true delight! Location is a little off track but city bus stop out front gave access to downtown. Room was comfortable but also in need of some attention ..perhaps in the throws of upgrades? Elevator system is nutzo and makes this difficult for wheelchairs: it lets you off at a half-floor so you then go up or down 5 steps?? what's the point of an elevator? Nice bathrooms. Good internet. Great breakfast (£11 extra ??) Ample free parking. I'd be happy to return here.

Fifescribe, Manager at BEST WESTERN Kings Manor Hotel, responded to this review
Thank you for your comments. We have 3 elevators in the hotel. Unfortunately in the main part of the hotel , built around 1840, it was not constructed with wheelchair access in mind. There are several places where access by 2 or 3 steps is required. We would always allocated any wheel chair users rooms in our newer section where this issue does not occur. Its unfortunate that we were not aware that you were a wheelchair user before you checked in and we could avoided any problems. I am sorry for your inconvenience

"Friends Birthday"

2
04/08/2016

On arriving at the hotel we did not receive a very friendly welcome, having booked online a large double room, the receptionists queried that it was booked only for one person, was this a problem? There were 2 of us for a large double room? The room was excellent and we went away to celebrate our friends birthday in Portabello. Our friends had told us how good the food was at our hotel so we were very disappointed with the buffet hot breakfast that had cheap sausages and greasy bacon. My husband could not eat his, he noticed you could order something else so he asked for a kipper. The member of staff was then very embarrassed to tell us that as it was now passed 9.30 it was too late. She did then go away to see what she could do. I returned to my room as it was very hot and crowded in the breakfast room. My husband waited but no kipper appeared and he could not find any members of staff so he returned to the room. The lady who delt with our complaint was very pleasant but as for the other members of staff you were made to feel that you were a nuisance . We have stayed at many Best Weaterns around the world and always rated them highly, sadly not this one.

Fifescribe, Manager at BEST WESTERN Kings Manor Hotel, responded to this review
I am sorry that you had such poor service at breakfast. I hope that you managed to get the issues resolved before leaving.

""Edinburgh break""

4
02/08/2016

This hotel was a last minute booking. Required accommodation local to City, & Musselburgh This location is ideal being central to Portobello, (Edinburgh' beach) as commonly called. Nice all round hotel with parking on site Reception is manned 24 hours, adding the personal touch Bar offers reasonably priced drinks. bistro Bistro in nice and relaxing A leisure centre with a nice "swimming pool" My particular bedroom, just happened to be a "honeymoon suite" Four poster bed Well fitted storage space and usual expectations to make that "stay" all he more pleasant Separate bath & shower cubicle Located on the 3rd floor , room 352, Glenisla Room' All in all a very pleasant stay I would certainly return based upon my very recent experience.

Fifescribe, Manager at BEST WESTERN Kings Manor Hotel, responded to this review
Thank you for your comments. I am delighted that you enjoyed your stay with us.

"Comfortable"

4
31/07/2016

I have stayed here on 3 occasions recently for business reasons, booked through my company's travel service. The first room I stayed in was surprisingly spacious and comfortable, but remarkably hot despite the weather outside. Surprisingly there is no A/C system in the bedrooms (at least none that I have seen) so I had to resort to opening the window and borrowing a fan from reception. The restaurant food is satisfactory - a nuclear laksa on one occasion, but last week my steak was very good, cooked perfectly and with crispy chunky chips. The bar area is outdated but spacious enough. Friendly staff, very helpful and accommodating The major disappointment on 2 instances has been to arrive in good time for breakfast to find the restaurant full and I would have had to wait for a table, but as I had taxis booked to take me to work, I ended up having to take some breakfast items to my room and use the in room coffee supplies. Very much less than satisfactory.

"Great base for exploring Edinburgh"

5
30/07/2016

We stayed at King's Manor for 4 nights just for a mid-season break as we are in the hospitality trade too. The Hotel was in a convenient location, just off the A1 so easy to find. The Staff very friendly and efficient and there was a lovely ambience in the light and airy reception area. Our room was very good indeed, equipped with everything you would need and the bathroom larger than in most hotels. Everywhere was spotlessly clean and the shower curtain rail was curved so plenty of room to shower without clingy, wet curtain! Other thoughtful touches, a clothes line over the bath and a nightlight in the bathroom. The guest information was exceptionally well presented and most informative. We ate in both the Bistro and Main restaurant - again the staff were efficient and friendly and the food delicious. The full breakfast looked good but we had opted for the lighter continental. One small thing, this erred towards sweet things, so not too good for diabetics, so the waiter kindly brought me some cheese. We felt it said a lot about the Hotel that Guide dogs and their owners were training the re and it was a privilege to see them in action. There is ample on-site parking, guests have use of the spa facilities and there are frequent buses to the City just yards from the main entrance. The beach at Portobello is just a comfortable walk away.

"Great choice in Edinburgh"

5
26/07/2016

Easy access to downtown via bus and train. You may purchase the all day bus pass at the reception for 4 pounds and won't have to worry about having the exact change of 1,60 each time you ride the bus. You may store your luggage at the hotel while exploring the city. The elevator is ample enough to hold several people and all luggage. There is a 24 hour supermarket/department store nearby accessible on foot or by bus. There is a gas station there as well. The dinner is the restaurant was better than those had in town. We recommend the monk fish and the venison burger. The staff is very accommodating. The pool is adult swim on the weekends from 8-10pm. Lovely.

Fifescribe, Manager at BEST WESTERN Kings Manor Hotel, responded to this review
Thank you for your fact filled review. I am delighted that you found our facilities to your liking. We also offer a ‘child free' swimming pool from 7am to 8am at weekend and 7am to 9am during the week.

"Always a smile!"

5
25/07/2016

Great to stay in a place where the staff seem genuinely happy in their work, always a smile and a greeting. As you would imagine and expect, good places are usually busy and this is no exception, which makes the friendly family feel even more impressive. A very pleasant. thank you

Fifescribe, Manager at BEST WESTERN Kings Manor Hotel, responded to this review
Thank you for your kind comments. Its always more pleasant for our team to smile at guests that smile back. Thank you for making our days more pleasant

"Birthday Bonanza"

5
24/07/2016

after booking a stay in Edinburgh to celebrate my 70th Birthday YES 70! the hotel upgraded us for the duration of our stay. We had arranged a small celebration meal for family members. The event went like clockwork with staff serving and clearing without a hiccup and at the right time. We were even allowed our own wine without a corkage charge even when it was only a few bottles. Full marks for a great reception and service from all the staff.

Fifescribe, Manager at BEST WESTERN Kings Manor Hotel, responded to this review
Thank you for your kind comments. Its great that your 70th went so well. We hope that we can welcome you back before you start organising your 80th!

"Kings manor hotel"

4
23/07/2016

Family visiting our family in Edinburgh. Hotel room was very nice and clean. My elderly mum always feels the cold and it was good we could turn the radiator up in the room. The breakfast could've been cooked for a little longer however it tasted fine and set us up for the day. We didn't use the leisure facilities but we had a good look around. The pool looked very good. We will be going back again and looking forward to the next weekend break. Great for local transport up into centre of town

Fifescribe, Manager at BEST WESTERN Kings Manor Hotel, responded to this review
Thank you for your comments. If any breakfast item is not cooked exactly as you like it just ask our staff to get it how you like it- We are here to help!

"6 Nations Sleep Over"

3
22/07/2016

Very friendly and helpful staff here. Parking is ample but can be a bit tight. Good bus service available for easy transport into Edinburgh centre. Not much around the hotel itself so unless you are staying here as a base camp it can be a bit limiting. Facilities are all clean and tidy and in good order. Although there are two primary lounge bar / restaurants we found them just a bit spartan but the food was okay. Nothing was particularly 'stand out' for us here apart from the great staff and what makes a good hotel is its staff.

Fifescribe, Manager at BEST WESTERN Kings Manor Hotel, responded to this review
Thank you for your rather belated, but never the less, welcome comments on your stay. Hopefully if you are visiting for another 6 nations game in 2017 you will find our new look lauders restaurant less Spartan and more to your taste.

"2nd visit to this excellent hotel"

5
22/07/2016

we stayed here in april and found the amenities ideal, ample safe parking, busstop just outside the door to take us into the heart of the city in 15-20min, anice cosy bar, a decent restaurant with a good quality albeit limited choice of dishes and large rooms with all the extras thrown in, the beds are huge! we returned with relatives from Belgium last week and they also found the hotel super. the lady who meets and greets at breakfast deserves a special accolade, a real Scottish ray of sunshine to welcome us to our table, management do not let her go, she is great and we love her!! we will be back, in the words of the big fella.

"Highly recommended"

5
20/07/2016

Once a year for several years now I go back to this hotel for a convention. And I will continue with that; great rooms, great food, relaxed atmosphere and although far from the city center, buses and train are only a short walk away

Fifescribe, Manager at BEST WESTERN Kings Manor Hotel, responded to this review
Thank you for taking the time to post your comments. Its always great to hear from our regular guests in these forums. We look forward to welcoming you back on your next trip.

"Scotland Trip"

3
18/07/2016

The Hotel is old but has been updated. There is a Lounge and Restaurant where the food is decent. The rooms are clean but small. If you plan on needing to check in before 3 pm I would recommend calling ahead to confirm that the room is ready. There was a large student group staying on the same floor who spent a lot of time in the hallways talking.

Fifescribe, Manager at BEST WESTERN Kings Manor Hotel, responded to this review
Thank you for posting your comments. Check in is 3pm and check out 11am.As you suggest, if you want to arrive earlier/ leave later it is always a good idea to let us know, and we will do our best to accommodate you.

"Home from Home"

5
17/07/2016

Excellent service, product at a great price. Very welcoming and on my list for return. The room was clean and tidy, very comfortable bed, the bar service and food was good. The check in and out service is speedy and even shown direction to the room

Fifescribe, Manager at BEST WESTERN Kings Manor Hotel, responded to this review
Thank you for your kind comments. I am delighted that you enjoyed your stay with us.

"I recommend"

4
14/07/2016

I recommend this hotel to anyone visiting Scotland. We stayed here the first two days of our vacation and it was perfect. It's just outside of the city and it made it much easier to find when driving from the airport. Plus, they have a big parking lot so I didn't have to worry about finding parking in the city or paying extra for a parking garage. They even had two bus stops right on the edge of their property so it was easy to get into the city. I'm from the country to public transportation tends to make me panic but it was very affordable and easy to figure out. I recommend talking to the front desk before setting out. The rooms were standard European hotel rooms. We had a twin room above the restaurant. It got a little loud in the mornings but it wasn't anything too bad. The bathrooms were newly renovated and luxurious. We did eat at the Bistro and had a very enjoyable meal. I highly recommend the soups. They were filling and very welcome on a cold, drizzly day. Overall, the hotel had plenty of room for two weary travelers and a great location. I recommend it for other travelers and would visit again.

Fifescribe, Manager at BEST WESTERN Kings Manor Hotel, responded to this review
Thank you for your comments regarding your recent stay with us. I am delighted that the hotel suited your needs.

"brilliant family friendly hotel"

5
13/07/2016

I stayed here with my 2 children in a triple family room and it was perfect, large, clean and very comfortable. the hotel facilities were excellent, the onsite Bistro was reasonably priced and the food was decent. the pool was large and the kids had so much fun it was a tad chilly for my liking tho. The lady on reception was friendly and really helpful. I will without doubt return to stay here again this summer.

Fifescribe, Manager at BEST WESTERN Kings Manor Hotel, responded to this review
Thank you for your kind comments its great to hear that your kids enjoyed their stay and our pool. We look forward to hosting your families return trip.

"Best western is best"

4
12/07/2016

Stayed one night after visiting city. Not much around but hotel room perfect, food good and nice breakfast. Again my pet hate is having to get up to make toast whilst your breakfast gets cold. Why won't they bring toast with the tea? Everyone is up and down from the table bumping into one another. For £11 I think this is a bit much.

"Lovely big room and very dog friendly"

5
10/07/2016

Stayed on 9th July for 1 night. 4 Adults and 3 dogs. The staff and the hotel were fabulous very friendly and welcoming to us and the 4 legged guests. Nice wee touch with the dog biscuits and the do's and Don'ts. Rooms, facilities and restaurant were excellent and we look forward to staying again, hopefully for longer next time. Isabel Findlay

"Good hotel for families"

4
10/07/2016

We stayed at the Kings Manor with our 1 year old daughter. Good price for a hotel with leisure facilities - £105 for the night which is good for Edinburgh where accommodation tends to be expensive. We liked the location - within walking distance to Portobello where we spent the evening. We didn't intend going into the city centre so we're happy to be out a little bit but it's not far at all (about 5 miles). It was around 20mins to get there from the zoo. The hotel staff were friendly and helpful, there's free use of the leisure facilities and the food was good. We had a snack in the bistro (nachos) - really tasty and good value for a big portion. Breakfast in the morning was really nice with loads of variety. My only negatives are that the room we were allocated was only accessible by going down some stairs - not ideal with the buggy, and all baby change facilities are located in female-only areas - not ideal for when husband went to change our daughter without me. Our room was ok - nothing fancy but clean and as expected for a decent 3 star hotel. Leisure facilities were nice and clean. Would stay here again.

"Good facilities"

4
09/07/2016

Stayed here for 2 nights for a visit to Edinburgh, because we found a good deal on the room. Accommodation for 3 adults can be tricky to find at a reasonable rate! The club room was perfect for us, plenty of space in both the room and the bathroom, and the free highspeed internet within the room (no trailing down to public areas!) was a real bonus. Couldn't really fault the breakfast-good selection although sometimes a buffet breakfast can be cooler than one of our party likes! All staff very helpful. Fitness suite was good, 20m pool is better than is often found at hotels. Only reservations are the soulless lounge bar- we took our drinks up to our room, it wasn't for us, and the distance from the centre or any other amenities. Regular buses outside, and taxi (£11-40 to Holyrood) help, but other than a walk to the beach nothing much in the vicinity. I'd go back though!

"Big room"

4
06/07/2016

Nice hotel, close to Edinburgh Centre and close to the highway to visit other places in Scotland. The hotel has more than enough parking space. A restaurant, nice pub like bar and SPA with fitness... Complete

Fifescribe, Manager at BEST WESTERN Kings Manor Hotel, responded to this review
Thank you for your kind comments. I am delighted that you enjoyed your stay with us.

"Can't fault this hotel"

5
03/07/2016

Stayed at the hotel with 5 friends as an ideal hub for a weekend in Edinburgh. The rooms were clean, spacious, modern and comfortable and superb value for money. Bus stops right outside the hotel and only a 20minute bus ride into Edinburgh city centre. The breakfast was delicious, the staff friendly and hospitable. The gym, pool and saunarium were all an added bonus!

Fifescribe, Manager at BEST WESTERN Kings Manor Hotel, responded to this review
Thank you for your very kind comments. I am delighted that you enjoyed your stay.

"Our fifth visit!"

5
03/07/2016

Our fifth visit to King's Manor, room was large, comfortable and clean. Although they had a wedding reception the same evening, service in the bistro was good. We had visited 4 times before with our dog, and this time they presented us with a “doggy pack”, consisting of a dog chew, some do's and don't, hints about local dog walks, and a poop bag.. a thoughtful touch! Set on the outskirts of Edinburgh, it is easy to reach from the A1 and the Edinburgh by pass.

Fifescribe, Manager at BEST WESTERN Kings Manor Hotel, responded to this review
Thank you for taking the time to post your comments. I am glad that you enjoyed our new doggy pack, which we are continuing to develop for our 4 legged guests.

"Good hotel"

4
02/07/2016

Just get out of Edinburgh Waverley station and take a 44 bus for 20min to the hotel literally, although not in the central city but still able to access transport very easily. Hotel is kinda small but it is comfortable and the staff are all helpful and also great behaviours. I would recommend this hotel for anyone visiting Edinburgh. The hotel looks like always to the refurbishment as my room bathroom looks like recently done some work on, so expect the room has not much flaw.

Fifescribe, Manager at BEST WESTERN Kings Manor Hotel, responded to this review
Thank you for your comments. Its good to hear that you have recognised the continuing re investment that we are making in the hotel.

"Great location and friendly staff"

4
28/06/2016

Hotel bedroom bit dated but was clean and has just what you need. Free wifi in room. Breakfast was good too. 20 mins bus ride into town centre (Edinburgh castle and Princes St) Bus stop outside hotel, perfect for going and returning. Staff were all very friendly and accommodating.

Fifescribe, Manager at BEST WESTERN Kings Manor Hotel, responded to this review
Thank you for taking the time to post your review. I am delighted that you enjoyed your stay with us.

"Ideal for visit to Edinburgh"

3
26/06/2016

Quiet and nice hotel. Not top, but efficient and good priced. Food and service were good. Clean rooms. Staff not always accurate on information. Bus in front of hotel brings you in 30 minuets to center of Edinburgh (not 10 as previous review).

Fifescribe, Manager at BEST WESTERN Kings Manor Hotel, responded to this review
Thank you for your comments. Just to check on accuracy , and satisfy my personal curiosity, the bus timetable does not give a time to Princes Street but it does show an average between 25 and 28 minutes to Haymarket from Brunstane. So I think we will continue to advise ‘20 to 25 minutes depending on traffic' as that matches the accuracy needed by most of our guests. I do take your point that some guests may require more accurate timings and refer them to Lothian regions own transport app should they need it

"Good choise"

5
23/06/2016

Ideal for a break. The hotel is only 5 minuets from the city by pass. Parking on the hotel grounds The health spa has got all you need.(pool a bit cold) Two restaurants and a bar. which are competitively priced. A bus right outside the hotel takes you to Edinburgh in 10 mins. Friendly staff. Go and find out for yourself.

Fifescribe, Manager at BEST WESTERN Kings Manor Hotel, responded to this review
Thank you for your kind comments, I am delighted that you enjoyed your stay with us.

"2 night stay"

5
15/06/2016

We stayed for 2 nights in June with our Golden Retriever. It is a super hotel, accommodation, food and cleanliness excellent. We were in room 89, on the ground floor which was a very spacious room with a very large, comfortable bed! Dogs are not allowed anywhere except your room and the reception area, fortunately whilst we were there it was hot so we ate outside. As there is a tiled area in the bar I feel it would be better if dogs were allowed there also.

Fifescribe, Manager at BEST WESTERN Kings Manor Hotel, responded to this review
Thank you for your kind comments. I am delighted that you enjoyed your stay with us. Unfortunately dogs are not allowed in to food areas , including bars, sorry!

"Excellent"

4
15/06/2016

Went here beginning of the month. Lovely hotel. Inviting, smiling staff on arrival. Rooms were very clean and tidy and the bed was huge...very comfy. Good nights sleep. Breakfast was amazing!! Help yourself and keep going back. Definitely stay here again.

Fifescribe, Manager at BEST WESTERN Kings Manor Hotel, responded to this review
Thanks you for your kind comments. Delighted that you enjoyed your stay with us. Hopefully we can tempt you to rate us 5/5 on your next stay.

"fabulous place"

5
12/06/2016

I went there for business, slept well, good accommodation, good food and easy to find, it was well served, rooms clean, good desk service, loved the Scotch and the sightseeing was great. We drove there by car, and the road towards the hotel was easy, comfy and great views on our way.

Fifescribe, Manager at BEST WESTERN Kings Manor Hotel, responded to this review
Thank you for taking the time to post your comments on your stay. We are all delighted that you enjoyed the stay with us. We hope that we can welcome you back in the future

"Excellent "

5
07/06/2016

Fantastic hotel very friendly staff and great rooms very close to the city centre just a short bus ride away also a train nearby or you could drive. Food outstanding and excellent service. The hotel has a leisure club that is well equipped lovely big pool and a sauna and steam room will be back.

Fifescribe, Manager at BEST WESTERN Kings Manor Hotel, responded to this review
Thank you for your comments on your stay. We look forward to your next visit.

"Great Hotel"

5
07/06/2016

Stayed here for 1 night while at a work thing. Room was large, clean and very comfortable. Absolutely no complaints. Ordered room service for dinner and it arrived quickly and was lovely and hot. Breakfast and lunch were also excellent, very fresh. Food prices were very decent - pizza with two toppings was about £7. Free Wi-Fi. Plenty of free car parking.

Fifescribe, Manager at BEST WESTERN Kings Manor Hotel, responded to this review
Thank you for your comments on your stay with us. I hope that we can welcome you back in the future

"Fantastic facilities, great location, food outstanding "

5
31/05/2016

The hotel is fantastic. Rooms : although staying in a single room it's modern comfortable and well decorated with flatscreen tv and WiFi Food: the food on offer is fantastic, great choice for breakfast (buffet) and the menu for evening meal had great choice. Facilities : great WiFi signal throughout the hotel, gym and pool attached to the hotel which is great and a lovely hotel bar. Staff: always eager to help, nothing seemed to much trouble. Overall : Hotel is in a great location, not far from city centre attractions, great food and friendly staff. Fantastic value for money, I would have no hesitation in recommending this hotel 5*

"Lovely stay"

5
30/05/2016

Me and my family stayed here, first time in Edinburgh. A great hotel, lovely staff, clean rooms everything we needed was available, with a beautiful view of the garden. Good location, great wifi connection. Definitely would use again or recommend.

Fifescribe, Manager at BEST WESTERN Kings Manor Hotel, responded to this review
Thank you for your kind comments. I am delighted that you enjoyed your stay with us, and look forward to welcoming you back.

"Family trip to support marathon runners 28/5 to 30/5"

4
30/05/2016

I have mostly positive things to say about the hotel and some slightly negative with some suggestions. Firstly, when we arrived, which was early, the reception staff were wonderful checking to see if our rooms were ready, which they were so we checked in about 12. The rooms were joined as we were travelling with our daughter and two grandsons one of which is disabled so we needed to be close, we had a joining door which we could have had unlocked but chose to keep it locked. The rooms were wonderful, really large with our room having a queen size bed and also a single, really clean and with everything you would need. The bistro where we ate each night was next door to the bar. The prices weren't too bad and the food nice, the second nights food was better than the first, we would recommend the rib eye steak and steak and Guinness pie. The staff were fantastic there also, especially Robert who served us both nights. We had breakfast on the first morning and the full Scottish was everything you would need. Just one complaint here really we would have thought for the price we paid for the two nights that breakfast should really have been included. We also took our grandsons into the swimming pool on the Sunday morning, they enjoyed that immensely as they are both water babies. My husband asked for a towel but it was so small he ended up going back to the room to get our bath towel that thankfully we had brought with us. Perhaps the towels could be larger? We were going to take them to swim this morning, Monday and extremely disappointed, especially our disabled grandson who didn't understand that he wasn't allowed in the pool until 9 o'clock, we really don't understand this. Breakfast finished at 9.30 we had to check out at 10.00 so this didn't allow us anytime to take him for a swim. We were told that these are the rules but why couldn't he have been allowed to go in the children's pool that way he wouldn't have disturbed any paying gym members, perhaps this can be considered. We chose this hotel especially because it did have the pool so that we could keep the children amused in the morning, so I would recommend that anyone with children contemplating this hotel to check this out before they book. I would also suggest checking out the licensing laws in Scotland which don't allow children in bars unless eating and as the bar at the hotel (as far as we knew) didn't serve meals they couldn't go in the bar. A suggestion for the hotel I would make is to have an enclosed playground for children so that they could be kept amused, we did walk around the outside of the hotel and found plenty of places that this could be located. On the whole a nice hotel but didn't really seem to be child friendly unless you wanted to sit in your room with them from early evening, which we did.

Fifescribe, Manager at BEST WESTERN Kings Manor Hotel, responded to this review
Thank you for taking the time to post your comments on your recent stay. I am delighted that you enjoyed your stay with us. You will appreciate that the ‘Marathon Weekend' is one of the busiest of the year and the rates for that weekend reflect the high demand. Rates are on offer for room only, bed and breakfast and dinner bed and breakfast. As always I believe that our rates for this busy weekend reflected excellent value for money, especially if you looked as the rates similar hotels were charging. We have over 1000 local members of our spa and we try to accommodate them by keeping the pool free of children before 8am at weekends and 9am weekdays to allow for uninterrupted lap swimming without having to avoid any stray children in their lanes. This compromise usually works well, although as with all compromises, it does not work for all people on all occasions. These times are widely publicised on our web site and in the room information folder. As part of your particular booking conditions you had a late check out to 1pm so you could have easily used the spa through to the afternoon, when it is generally quiet. I do certainly agree with you that anyone contemplating a stay with children should fully investigate anything that may impinge on the stay before they arrive to avoid any disappointment. The bar is the only part of the hotel where children are not allowed. This is a factor of our license, not a ‘rule' decreed by ourselves. Children are welcome to use the adjoining bistro, our lauders restaurant or our foyer at any time. But they are not allowed in the bar, which makes up less than 2% of the entire floor area of the building. Once again this is made clear on our web site and on our room information. I note your comments about the spa towels. It is not an item that has previously been raised. We will look into that. Similarly building a childrens playground in the hotel grounds could be worth looking at , although there are many similar facilities at local parks and playing fields. I am sad to hear that you felt that you sit in your room with your grandchild from early evening when there were numerous places in the hotel that you could have sat, you could have used the swimming pool or indeed enjoyed the lovely weather with a stroll along the beach. I strongly agree that if sitting in a bar with your grandchild or swimming at specific times are vital to the success of your holiday it would be advisable to take some time to find out if there may be an issue before you arrive and preferably before you book. If you have any suggestions of how we encourage future bookers to do this, and so avoid the obvious disappointment that you have had, I would be delighted to hear from you.

""Recommend to stay""

4
28/05/2016

Very good value for money, well placed and easy to go into city centre on local public transport. Only down point is limited parking, able to use side road so not a big issue. Nice walk to the sea front.

Fifescribe, Manager at BEST WESTERN Kings Manor Hotel, responded to this review
Thank you for taking the time to post your comments. We have car parking for around 130 cars , and as you say on street parking is free and unrestricted.

"great"

4
27/05/2016

I was showing at SKC and found this hotel handy and with a small garden..Good size room and bathroom.All tea making and even a teapot..nice bar and Bistro at a fair price ,liked the Whiskey of the month .Very helpfull staff. Good to be able to take my dog in. Liked to see the recycling practice ,

Fifescribe, Manager at BEST WESTERN Kings Manor Hotel, responded to this review
Thank you for your kind comments, I am delighted that you and your canine companions enjoyed your stay with us.

"Great Value"

5
26/05/2016

This is an older hotel, obviously converted but the room was spotless and the bathroom sparkling. Breakfast was an extra charge and included both hot buffet and cold continential-style food. For the bravehearted there was blood pudding and haggis on the buffet too! The room was very quiet. The front desk staff were all helpful and friendly. There is a bus stop right outside the front door that will take you to the town center for only £1.6. Soooo much easier than trying to drive and park in town. We didn't know about the bus when we booked but were glad to use it.

Fifescribe, Manager at BEST WESTERN Kings Manor Hotel, responded to this review
Thank you for your kind review. We are delighted that you enjoyed your stay with us. Glad that our facilities matched your needs.

"Good stay"

5
24/05/2016

We started here for two nights on a tour of UK. The rooms are do large you could get lost in them plenty of hot water for a shower. Beds are firm and very comfortable. My only grumble was breakfast we where sat so close together you couldn't get out to get food. Breakfast itself was just average not a lot of choice Overall great stay and would be this hotel again

"Indifferent"

2
22/05/2016

This is a mediocre hotel, overpriced for what it is. The room was characterless and in the bathroom the lavatory was so close to the wall you were jammed against the tiles. The bath was tiny. As a place to stay for a night if you couldn't find anywhere else it was tolerable.

Fifescribe, Manager at BEST WESTERN Kings Manor Hotel, responded to this review
Sorry that we failed to wow1 You on your recent stay. Out Baths are all standard sizes either 1.4 or 1.6metres long. If bath size is an important factor to you please ask for one of the slightly longer baths in a future stay.

"Excellent friendly staff"

5
17/05/2016

I had a stay over with 2 other friends last weekend, on arrival the receptionist was very friendly & showed us to our room. The room was spacious, clean & beds comfortable. we had an Elemis Spa appointment booked in the afternoon which was fab! again the staff were great! We then went on to have dinner in the restaurant where the food & service you couldn't fault. In the morning we had a buffet breakfast which topped a great stay!

Fifescribe, Manager at BEST WESTERN Kings Manor Hotel, responded to this review
Thank you for your comments. Its great to hear that you had such an excellent stay with us.

"The Kings Manor meets MY standards"

5
17/05/2016

Had used same hotel in 2015...so more than happy to stay again in 2016. Had arranged early check in.....noon....as wanted to watch Grand Prix on TV. Wi-Fi worked fine....food in restaurant for breakfast was nice.... I like softer fried eggs...but they were alright. Room was VERY clean...king and single beds. bathroom had Bath....shower over. As I said I used same hotel last year...I would be more than happy to have third visit Receptionist helped me get my bags/laptops etc to my room.

Fifescribe, Manager at BEST WESTERN Kings Manor Hotel, responded to this review
Delighted that we met your standards in most respects. If you like softer cooked eggs simply as our waiting staff for your eggs as you want them. Looking forward to your 2017 visit.

"Kings Manor"

4
14/05/2016

Stayed here two nights. Good food in bistro, drinks reasonable, staff very friendly and helpful. Bus stop outside hotel making Edinburgh easy to reach. Musselburgh 10 minutes by bus. Hotel rates very reasonable for this area. Bed very comfortable and shower/bath hot.

Fifescribe, Manager at BEST WESTERN Kings Manor Hotel, responded to this review
Thank you for your kind comments, We look forward to welcoming you back for your next visit.

"Second stay in a 2 months :)"

5
07/05/2016

Second visit here in just over a month, huge club rooms, massive comfy beds and excellent service from all staff members. 5 minute walk to Brunstane train station which takes you right to Waverley. Asda near by and Fort Kinniard which has tones of shops and places to eat. Buffet breakfast in Lauders was wonderful every morning and the staff serving were all delightful. Rooms on the top floors feel a lot more private to the ones on the bottom but none the less we loved our stay and we'd certainly stay again.

Fifescribe, Manager at BEST WESTERN Kings Manor Hotel, responded to this review
Thanks for your kind words. if you prefer to have a higher floor room, just let us know. we are always happy to offer our guests what they prefer.

"Portobello Belle..."

4
03/05/2016

Stayed here for a week during a business trip. The staff were all really friendly and helpful, the rooms are big with comfy beds... breakfast was a bit crowded (they were busy) and the fried eggs on the buffet were always a bit past runny. We mainly ate in the bar... good prices but some better than others... the sausage & mash are great, as is the steak & guiness pie. A couple of days we had to wait quite a while before the food arrived... if the company I was with hadn't been so much fun, it could have been more of an irritation... better placed for exploring Portobello and the east side than Edinburgh itself but I had a great stay.

Fifescribe, Manager at BEST WESTERN Kings Manor Hotel, responded to this review
Thank you for your kind comments. I am delighted that you enjoyed your stay with us.

"Comfiest beds in the world!"

5
02/05/2016

Stayed on 01/05/16 as a couple. Staff just like last time superb, polite and efficient, we were upgraded to a club room, queen sized bed in quiet part of hotel, EASILY the comfiest bed ever, we slept 10 hours! We were maybe just tired but the pillows, linen, matress was all top notch! If you are an insomniac, 10 sleeps till Halloween, book in here and you will be cured! Next to train station, 7 minutes into Waverley, we paid £24.50 each Sunday night bed and breakfast through my hotel breaks.com, what a steal. Don't pay the city centre prices, stay here! Will be back and will continue to recommend.

Fifescribe, Manager at BEST WESTERN Kings Manor Hotel, responded to this review
Thank you for your comments. It certainly sounds that you had a comfortable nights sleep.

"Wedding"

5
02/05/2016

The hotel is fantastic staff and surroundings . The room are very clean staff helpful and courteous at all times. Food they serve is always hot and fresh. Wedding venue fantastic . Staff go that extra mile and help the guests feel at home .

Fifescribe, Manager at BEST WESTERN Kings Manor Hotel, responded to this review
Thank you for taking the time to post a review of your recent stay. I am delighted that you were made to feel so welcome

"Fantastic weekend stay"

5
01/05/2016

I spend a wonderful two nights with a friend at this lovely hotel. It was easy to reach from the centre of Edinburgh, being only a 20 minute bus journey from the Bus Station. Our welcome was warm and all the staff were friendly. We were delighted with our spacious and comfortable room and well finished en suite. During our stay we took advantage of the free access to the spa facilities that guests are entitled to and loved the pool, sauna and steam room. The breakfast included in our deal was delicious on both mornings with a huge selection of food to suit everyone. We had an evening meal at the Bistro as well as a lunch and were extremely pleased with both. All in all we had a wonderful time and I would happily recommend it and be more than happy to repeat the experience.

Fifescribe, Manager at BEST WESTERN Kings Manor Hotel, responded to this review
Thank you for your kind comments about the warmth of welcome and friendliness of our staff. That is always good to hear.

"Good Hotel for Business"

4
30/04/2016

Although the rooms are a bit basic and old-fashioned, the staff are really friendly and helpful and the restaurant offers decent bar type meals. Good pool and gym, BT sport in room and handy for the city bypass.

Fifescribe, Manager at BEST WESTERN Kings Manor Hotel, responded to this review
Thank you for your comments. Its good to hear that the hotel suits your needs.

"Tasty!"

4
29/04/2016

Visited Lauders the i house restaurant within the hotel. Went here for lunch with a friend. Nice atmosphere, friendly staff and not made to feel rushed. I had a ravioli dish with garlic bread and my friend had battered cod and chips. Both were very nicely presented, well seasoned and cooked. The only thing that would have improved my experience was I asked if the ravioli came with a side salad as I don't like eating pasta without some veg. Unfortunately the only option was to purchase a bowl whereby I could visit the self service salad from the salad bar. This cost £3.95 which I felt was steep considering I only wanted a little lettuce and a bit of cucumber or tomato. My friends fish and chips came with a pot of sauce and, wait for it, a small bowl with salad...this would have been the ideal accompaniment to my dish. Feel this could easily have been done for me, even with a small additional charge. I did not want a big bowl of salad! Apart from that it was good food in warm, friendly surroundings

"Shocking service "

2
29/04/2016

We have come to Edinburgh for a few days away. The rooms at the hotel are really nice and spacious. Some areas of the room could do with some extra cleaning, like the curtains. Beds are brick hard and we have an electric light hanging out the wall below the "heated" towel rail, that was freezing. Now for the food, we booked room only but decided since we're here for 2 nights, we'd treat ourselves and go into their Lauders restaurant, food was shocking and most of the staff (including the manager) had a didn't care attitude except for Rebeka who although only training couldn't have been more helpful and friendly! They should have more people like her working there. Staff in Bar Zest were few and far between, sometimes waiting up to 10 minutes to get a drink and there was only about 6 people in there with 3 bar staff!!! Wouldn't recommend this!!!

"Terrific weekend break."

5
25/04/2016

Myself and my wife have just returned from a great weekend at this hotel. We left our car in the car park during our stay and used the buses which stopped right outside the hotel to get around. The staff were very friendly and helpful, our room spacious clean and comfortable and the breakfasts and meals in the bistro excellent. We did not use the Spa,Gym or swimming pool but the facilities looked excellent. We will certainly use this hotel again and would recommend it to everyone.

"Tiny room"

4
25/04/2016

The hotel was great the staff was great. The room was even pet friendly so we brought our dog had no issues. The room was super tiny though felt like we had to climb in the doorway. The restaurant closed early every night so we had to go out for food which sucked cause practically everything in the area closed early except chinese.

"King's Manor Hotel, Edinburgh"

3
20/04/2016

We stayed at King's Manor for one week. We were delighted when we arrived at 10 a.m. after an overnight transatlantic flight to be given an early check in. We have stayed at the hotel in previous years and found the rooms to be more than adequate. We were disappointed, however, in the attitude of some of the staff. Front desk personnel are the first point of contact and a few smiles would not go amiss. We breakfasted one morning with friends, and being unaware that the buffet breakfast closed at 9.30 a.m. were somewhat taken aback when our plates were removed and we were curtly informed that breakfast was over. We were also somewhat taken aback at the assertive and intrusive behaviour (to the point of rudeness) of one of the housemaids who took exception to our "do not disturb" sign. Management would do well to remind staff that guests are "paying guests".

"Great weekend"

5
18/04/2016

I stayed in Kings manor for two nights and found it to be very good the staff where very nice and could not help enough . The decor was A bit old but was very clean would defo stay again . It's in a very good location one stop by train to Edinburgh and bed very comfortable

"PLEASANT Stay"

5
17/04/2016

very comfortable rooms. Clean pleasant modern hotel with very courteous and attentive staff. Parking free and conveniently located for city I would stay again and will definitely recommend this for the business traveller or families

"Away from Downtown and Near the Beach."

4
16/04/2016

Best Western Kings Manor is located about a 15 minute walk to Portobello Beach and ocean walk. It is not downtown but the bus line is right out on the street and will get you to the Edinburg Castle in about 20 minutes. The hotel is clean and in good repair. The size of the room was adequate, my room had a view of a parking lot. The shower offered lots of hot water with great pressure (this is Scotland, so there is plenty of water). The front counter people were bright, helpful, and had good humor. The breakfast in the morning is buffet, no offerings were great, but the wait staff were quick to help and seemed concerned to provide great service. I also enjoyed the 20 meter pool and huge spa. Kings Manor is modestly priced and a good value, I would recommend it for anyone who wants to be closer to the ocean and not in the town center. Public transportation made getting around easy.

"Short Break At BW Kings Manor"

5
13/04/2016

Just returned from a short break at the BWKM hotel and enjoyed it very much. The hotel and rooms are clean and well kept. The rooms were spacious and comfortable with free WIFI good speed. Room 83 was very big and accommodated a family of 4 with plenty of room. The leisure complex was also very good with large swimming pool, kids pool, Jacuzzi, sauna and steam room. The breakfast was extremely good with everything you would possible want and of good quality. All off the staff were very pleasant and very helpful. The reception staff were very knowledgeable and helped with our local public transport needs. Would definitely visit again.

"Short weekend"

4
12/04/2016

On arrival we were slightly early however the staff made us very welcome and made the room available straight away We had a meal in the lounge bar area which was excellent the staff in the lounge were very good and attentive The room ( Club Room ) was very nice clean with plenty of space with separate table and comfortable chairs.

Fifescribe, Manager at BEST WESTERN Kings Manor Hotel, responded to this review
Thank you for taking the time to post your comments. I am delighted that we could get you straight into your room on your arrival and that you enjoyed your stay with us.

"Super weekend"

5
11/04/2016

We have recently stayed at this hotel as part of a car group; and we all agreed that this hotel is hard to fault. Food, and servce both excellent, good pint of beer, and the ambience of the hotel is warm and welcoming, Our bedroom was spacious and spotlessly clean. The bed was very comfortable, but we would have preferred feather rather than foam. A spot of positive criticism: the toasters are very slow at breakfast; however this was the only thing we could find wrong. All in all a super hotel, well done and thank you.

Fifescribe, Manager at BEST WESTERN Kings Manor Hotel, responded to this review
Thank you for your kind comments. We have a selection of feather and artificial pillows available from housekeeping, as it says in our room information folder. We hope that we can welcome you back

"Excellent Hotel."

5
10/04/2016

Spent 3 nights recently at this hotel. What a grand and comfortable stay i had. Room was spacious and a huge bed , coffee table good chairs , ensuite of course.. It was so good. plenty tea and coffee supplied. just grand. WIFI free as well. found price for this hotel was very good. Bar was ok , quite a large bar with TV , a fair selection of beers etc and at a fair price. Hotel in such a favourable location for Edinburgh, probably 3 miles from city centre. Close enough . I enjoyed my stay and will certainly stay again When in the area.

Fifescribe, Manager at BEST WESTERN Kings Manor Hotel, responded to this review
Thank you for your kind comments. We are delighted that you enjoyed your stay with us.

"Occasional Good Deal"

3
10/04/2016

If you book late you might get a good deal but if you are on business you may not want to take the risk of having to pay a premium for a last minute booking. There is a wellness center/spa which gets good reviews but I have never tried it. The bar menu is reasonable and the food quality generally good.

Fifescribe, Manager at BEST WESTERN Kings Manor Hotel, responded to this review
Thank you for your kind review. Our rates do vary with seasonal demand. Generally the earlier that you book the better rate that you will be offered.

"Visit Of 5th April 2016"

4
06/04/2016

Family well run Hotel. Rooms very high standard and staff helpful. Got chatting to the locals in the Bar and watching the Euro League Football on the TV. Good local Cask Beer 3 Hops Local Brand excellent. Room quiet slept well.

Fifescribe, Manager at BEST WESTERN Kings Manor Hotel, responded to this review
Thank you for your brief but positive review. We hope that we have the pleasure of welcoming you back.

"Great hotel in great location "

4
05/04/2016

I stayed here on Sunday night (3rd april) with my wife and two sons as a base to explore Portobello and Edinburgh. Hotel was in a great location and was on the main bus route for Edinburgh city centre (an all day pass for 4 of us was only £8.50) hotel Staff were friendly, room was spacious and well appointed, breakfast was a buffet and was decent but many items were cold (especially the fried eggs) if the breakfast was better I would have gave this hotel a 5 star but as it was not then I give an overall 4 star, excellent value for what we paid. Would certainly return.

"best stay"

5
03/04/2016

ive have stayed in this hotel 3 times ive come to edinburgh. I truely love it. Staff are the most friendly and accomindating as do everything the can to make your stay excellant. The rooms are clean and fresh. the food from both resturants are value for money and have a wide choice of meals and are able to cater for all. i would recommend this hotel to everyone.

"Fantastic"

5
03/04/2016

Nothing was too much trouble for the staff in this hotel. A warm welcome from all of them and Karen the receptionist sorted everything to make our stay so pleasurable, from booking our taxi into Edinburgh to telling us what time the buses run and where to go to eat with such a picky family, Room was spotless and bathroom just the same pity we did not have more time to visit the pool or sauna but with so much to do in Edinburgh every nigh we came back to the hotel all we wanted to do was put our feet up and relax. Hope to say again and would recommend the hotel to everyone.

"Excellent stay"

5
31/03/2016

From the staff to the restaurants and good value rooms I was very impressed with this Hotel. Rooms differ in size due to the nature of the building but I found all to be well equipped and comfortable.

"Family Funeral"

4
22/03/2016

Booked for family members to be together prior to attending a family funeral. Staff were very accommodating & friendly. Dog friendly too with our dog given her own check in information. Rooms were spotless as was the rest of the hotel. Beds very comfy - Pity about the showers - very little pressure! Some fresh decor required - evidence of work being carried out. Pool was great too.

Fifescribe, Manager at BEST WESTERN Kings Manor Hotel, responded to this review
Thank you for your comments. As you point out , we are constantly reinvesting in the property. I hope that you managed to report the issue with the shower so that we could rectify the problem so that future guests were not inconvenienced.

"Base for Edinburgh exploration"

4
20/03/2016

We have an annual visit to Edinburgh at Christmas time and always pick a hotel within a 20 minute bus ride of the centre rather than fight for an expensive hotel in the centre. This tends to drop the price by about 40% for a like for like experience and we do like a good hotel! Good quality rooms with flexible staff and a well appointed spa / fitness centre the only slight hitch is BW breakfasts. No chance of starving, with a good range of cold and hot options. Just a little average, I'd love them to get a better quality haggis and source more flavourful sausages. Their evening meals are ok, but we only have been in once as Edinburgh has many great restaurants to choose from. The upgraded rooms are well worth the small premium. Bus routes have something like 6 an hour, but weirdly you have to get two buses to reach the closest attraction of the Royal Yacht Britannia. But at Christmas time the centre is so beautiful with all the markets and lights, the live music and events - hard to stay away.

Fifescribe, Manager at BEST WESTERN Kings Manor Hotel, responded to this review
Thank you for your belated, but none the less welcome, comments. I am delighted that you enjoyed your stay with us and hope that you may consider a future stay with us.

"Amazing Value"

5
19/03/2016

My daughter and I stayed here while searching for an apartment for her. Having driven up from Liverpool and spent the afternoon viewing flats in various locations both of us were pretty frazzled when we got to the hotel, but the plentiful parking, friendly and efficient reception staff, and quite luxurious rooms allowed us to relax quickly enough to enjoy an evening exploring the city centre. The very comfortable beds, great shower and plentiful breakfast served by friendly and efficient staff provided the best possible start to our second day of viewings. This was my first visit to this hotel, but I have already booked my next visit and see no reason I should not become a regular visitor in the future.

Fifescribe, Manager at BEST WESTERN Kings Manor Hotel, responded to this review
Thank you for your comments. I am delighted that you found our rooms and service reviving after your busy day. I hope that we can be of service to you again in the future.

"hard wire internet connection"

5
18/03/2016

I have stayed here before with no problems and comments mainly are still the same, good food both for evening meal and also at breakfast. Very good value the 2 nights I stayed. Upgraded room as a B/W card holder was of a good size and well appointed. The only problem was the recently changed wifi did not work in my room and despite the best efforts of the duty manager the first night, and his colleague mr Brown on the 2nd night they were not able to resolve the problem during my stay. But as form of compensation I was not charged for my meal/drinks the 2nd night in the restaurant, and also receive an e-mail from mr Brown a few days later saying they believed the problem had now been identified and resolved. What they were able to offer me was a hard wire connection just outside one of the conference rooms which worked fine

Fifescribe, Manager at BEST WESTERN Kings Manor Hotel, responded to this review
Thank you for taking the time to post your comments. I am sorry that you were caught up in the teething troubles over our latest New WiFi system. We should know by now not to believe what the installers tell us! However the issue, as you say has been identified and resolved. I hope that you have a trouble free stay on your next visit.

"Excellent Value"

4
18/03/2016

We have a lovely stay here last year and due to go back next week as it is very good value and somewhere we can drive and park for free, yet close enough to go into Edinburgh centre very easily by bus as they stop right outside the hotel. We stayed for dinner, bed and breakfast and got a good price so I base my review on this. We stayed in a family club room which was huge, huge big comfy bed, an extra bed for my 5 year old and a cot for my 1 year old. The bathroom was very new and nice, but I do believe not all rooms are like this as we were in the newer part of the hotel. The corridors are a bit dated but this did not matter as you only walk through. Staff were lovely and friendly and very helpful. We went to the nice restaurant which opened at 6.30 and thought the food was lovely. Breakfast was great too. We used the leisure facilities adjoined to the hotel which was included- this was great, pool towels provided and an added bonus of the hotel for the kids.

Fifescribe, Manager at BEST WESTERN Kings Manor Hotel, responded to this review
Thank you for your kind comments. We look forward to welcoming you back.

"Lovely weekend"

4
09/03/2016

My wife and I stayed here on a weekend break to Edinburgh. This is a good quality hotel with friendly well trained staff, good food, and comfortable rooms. Also well located for bus and train into the city centre. There is plenty of parking. I would definitely use this hotel again.

"Visit to Musselburgh"

4
08/03/2016

Stayed in the Best Western as this was fairly close to Musselburgh. Hotel very good with only a few minor niggles...the room floorboards were very creaky, and the central heating radiator was noisy....so turned it off ! The room furniture is also a bit dated. Apart from that, very nice hotel...recommended.

Fifescribe, Manager at BEST WESTERN Kings Manor Hotel, responded to this review
Thank youi for your comments. I am sorry that you had some issues. Did you report the problem with the radiator. if you did not have time to do so could you contact us with the room number so that we can make a repair so that no other guests are similarly inconvenienced.

"I'll be back"

5
06/03/2016

Had a great couple of nights at Kings Manor. The staff were all incredibly helpful and friendly. Breakfast was amazing. Even the fussiest of eaters was catered for. A full Scottish breakfast with everything you could wish for,even haggis and black pudding. There were many options for a lighter appetite too. Fresh fruit, cereals,croissants and pastries. All tended to by a helpful,cheerful team. The food in the bistro took a while to arrive but it was quite busy and we were in no rush. The room was a little chilly on the first night but extremely warm the second night. The room was also very spacious,clean and well equipped. We had a leisurely swim and sauna too. The bus stops right outside the hotel and takes you right into the heart of Edinburgh. All in all,a really pleasant couple of days. Can't recommend it highly enough.

Fifescribe, Manager at BEST WESTERN Kings Manor Hotel, responded to this review
Thank you for comments we are delighted that you enjoyed your stay. I am sorry that you had an issue with your heating on the first night. You should have contacted our staff to see if there was a problem with the system o, they could also have provided a portable heater if you needed it.

"Lovely"

3
04/03/2016

Was here for a training day with my work, and found the place to be lovely, but didn't stay overnight. There was ample car parking spaces and the staff were extremely friendly throughout. The lunch provided was really nice, also. The place is also within easy reach of Edinburgh city centre.

Fifescribe, Manager at BEST WESTERN Kings Manor Hotel, responded to this review
Thank you for taking the time to comment on your brief visit with us. I hope that on your next visit you can stay overnight with us.

"March Stay"

5
04/03/2016

Stayed first week of March for one night. Plenty of parking. Check in smooth as usual. Room was a club room which are very nice and large. All modern. Staff all very good. Food has a great choice at reasonable prices compared to other hotels. Breakfast was also very good. No noise from any other rooms. Would definitely recommend this hotel.

Fifescribe, Manager at BEST WESTERN Kings Manor Hotel, responded to this review
Thank you for your kind and concise comments. We look forward to welcome you back shortly.

"Lovely Overnight Stay"

4
04/03/2016

We booked a late DB&B deal here and weren't disappointed. We arrived on a beautiful day and parked the car in the hotel grounds while we went off to explore. It was an easy walk into Portobello and Musselburgh. We returned to the hotel at 3.45pm feeling tired out and were surprised that the staff had to check if our room was ready. It was and we were shown to the stairs leading to our room. I was surprised the young man didn't offer to take our case up for us as my husband is not young but it wasn't too far to the first floor. Our room was large and well maintained with a small table and chairs at the window. The bathroom was fine too. The restaurant was being refurbished so we had to eat in the bar area but it was fine and we enjoyed a really nice meal and wine prices average. The service was a little slow but it didn't matter although it would be nice if the staff didn't chatter loudly right behind the seated guests. The beds were comfortable and we slept well until the kitchen fans started at 6am. Breakfast was nice and the staff really friendly. We didn't try out the pool so can't comment on that. Would happily return.

"FANTASTIC!"

5
29/02/2016

Everything about our stay fabulous - would recommend over and over! All staff very helpful, breakfast and evening meals all fab - room great, comfy bed and excellent leisure facilities! Well done Kings Manor Hotel - top marks!

Fifescribe, Manager at BEST WESTERN Kings Manor Hotel, responded to this review
Thank you for your enthusiastic comments. We hope that we can have the pleasure in welcoming you back in the near future.

"Sort out the wifi"

4
29/02/2016

Had no problems with the hotel and facilities,bus stop outside in city centre in 15 mins,my only gripe is with the broadband/wifi,could not get a signal to our room 253,the hotel got a new system and having teething problems, we had our 2 kids 5 and 2 and like to watch there cartoons but we could not log on and receptionist put us on to the secured line but time got to room it was lost,but apart from that hotel was great

Fifescribe, Manager at BEST WESTERN Kings Manor Hotel, responded to this review
Thanks for taking the time to post a review. As you are aware we have invested further in the free wifi system. Unfortunately an unexpected teething problem has prevented us using all of the extra bandwidth. The reason for this has now been identified and a solution is being sought. Hopefully by the time that you come back all will be resolved and your kids can fully enjoy their break watching cartoons.

"Relaxing stay"

1
28/02/2016

Have stayed here before hence going back again,had a good stay but was disappointed in the breakfasts,breakfasts here have everything you need but we found the cooked ingredients were not so good this time,bacon was so fatty and the fries eggs were brick hard,we stayed 3 nights so only the last day we stuck to the continental choice as it looked like it hadn't improved,only other problem I encountered was while in the swimming pool even though there are signs saying no jumping or diving in some kids along with the adults were doing this,even though there was an elderly lady with a swimming ring trying to swim, she ended up leaving after only been in 5 mins, this was watched by the guy on reception who kept looking through the window and the guy who was testing the water yet none of them said anything,is this part of their duties,apart from that we will be returning as everything else was good.

Fifescribe, Manager at BEST WESTERN Kings Manor Hotel, responded to this review
Thank you for taking the time to post a review of your latest visit. Moving our breakfast service to the bistro whilst the restaurant was being refurbished was always going to be the trickiest part of the closure due to the distance from the main kitchen to the bistro. As you point out we did not get it right as often as we should have. Carpet is going down today in the restaurant so these issues should quickly be resolved. I shall draw our leisure clubs staffs attention to your comments regarding behaviour in the pool. We hope that you have a more enjoyable stay on your next visit.

"Great hotel and fantastic facilities!"

5
27/02/2016

I stayed here with my two young daughters for 2 nights in February. The booking of the hotel was simple, and was a great price. The hotel was easy to find, has a good amount of parking and isn't far from Edinburgh city centre, perhaps 15 minutes by car. The room was very spacious. We had a huge bed that we all ended up sleeping in together, and there was still spare space for another if it was needed. We ate at the attached restaurant (I recommend booking a reservation as it was busy) and the food was really nice. Nice sized portions and not too long a wait either. The bonus of this hotel was the access to the swimming pool. The available hours are 9-7 and there appeared to be no time limit to how long you stay in. We spent 5 hours in the water over 2 days, the kids had a great time in the shallow pool but also tested their confidence in the large pool. Free wifi was also available which was great for the kids using their Kindles in the evenings. The staff throughout our stay were very attentive, the room was kept clean. I would most definitely stay here again if visiting Edinburgh!

Fifescribe, Manager at BEST WESTERN Kings Manor Hotel, responded to this review
Thank you for your very kind comments. We are delighted that you and your kids enjoyed your stay with us.

"Great start to our honeymoon!"

5
24/02/2016

As this was our honeymoon upon arriving to the hotel we received two cards, one from the central reservation team and one from the hotel staff themselves (along with some teacakes) a great touch thank you! The room was very comfy, huge bed and breakfast is to be recommended, with friendly staff. As this was around new year the information displayed around the hotel was very helpful, allowing us to easily find the bus stop for our free bus home on New Years Eve. This hotel is away from the main city centre, but this adds to its charm - lovely walk along the nearby beach on new years day!

Fifescribe, Manager at BEST WESTERN Kings Manor Hotel, responded to this review
Thank you for choosing to stay with us during your honeymoon. We hope that we will remain part of those happy memories for some time to come.

"Excellent stay "

5
23/02/2016

Stayed here on a trip to Edinburgh zoo . Great value excellent parking . friendly informative staff couldn't be better . Good facilities too we used the bistro for dinner and again we weren't disappointed . We will definitely stay here again in the future

"Great hotel"

5
22/02/2016

The hotel made our weekend away. Helpful staff, club rooms are roomy and our child enjoyed playstation and WiFi...and of course swimming pool Surprised how good location was..not far from beach, walks, Edinburgh centre. Food was good...breakfast good choices and freshly cooked. Dinners were good, though some staff did not have English as first language -not big problem.

"Great accommodation"

4
21/02/2016

Spent one night and can say the staff from reception to cleaning were fabulous. The location is great and takes around a 15 minute drive into the centre of Edinburgh. Hotel offers free parking and the gym and pool is an added bonus. The only negative I have to what I would say is a great 'family' hotel is children (aged 13 and 10) are not allowed in the bar area even though it was only 6.30pm.

"excellent value for money"

4
21/02/2016

King size bed, clean with ample towels. Free well equipped gym and pool. Staff helpful and attentive. Bistro bar has reasonable meals to suit all tastes, vegetarian and celiac options. Plus free Wi-Fi throughout. Will use this hotel again.

"Very pleasant"

4
20/02/2016

When I first arrived I had no water in my room but the staff were very pleasant and explained to me that it would not be for long and I was given a complimentary coffee which I was in much need off. And the management kept giving me regular feedback to the situation. My shower In my room was not very powerful but I could still wash. The restaurant was very pleasant and the food was good as well. The only thing I could suggest was that there lentil soup be made thicker with more veg as it was too watery for me but the rest of the food I ate was lovely. The waiter in the restaurant in sorry I can't remember his name a larger gentleman with black hair is a credit to your hotel. He was very pleasant helped me get seated, served and he introduced me to some local beer which was very good. On the whole it was a very pleasant stay and I would definitely stay here again. Thanks for making it a pleasurable stay.

"nice place"

4
19/02/2016

easy accesable, the welcome is warming, and the room is clean warm and modern. I would visit this establishment again and I would recommend to anyone. It has ample parking spaces. The staff are polite and welcoming

"My best holiday ever."

5
12/02/2016

In UK for a month, stayed here at Best Western for 2 days. This hotel as great facilities, spa, swimming pool, sauna, steam room. Staff here very pleasant and helpful, couldn't fault anyone, the breakfast staff incredible dealing with blinds clients and their dogs. Restaurant here for dinner, food and service very good, staff very attentive. Definitely recommend this hotel, good bus and train service to City.

Fifescribe, Manager at BEST WESTERN Kings Manor Hotel, responded to this review
Thank you for your kind comments. Its great that we were part of your ‘best holiday ever'

"Great hotel"

4
11/02/2016

Really nice place. Nice cooked and continental breakfast. Swimming pool, sauna and gym all free of charge. Free car park. Nice big room with tea and coffee facilities. great night sleep. Would recommend.

Fifescribe, Manager at BEST WESTERN Kings Manor Hotel, responded to this review
Thank you for taking the time to post a review of your stay.

"Easy stay. Relaxing. Recommended."

5
09/02/2016

Great value. Hotels.com were offering a room for one person in a double for £35 in January 2016, with cancellation until mid afternoon on the day of arrival itself. This is very handy for people like myself who are ill, or maybe people working on an unsure schedule. I suppose it's a good sized hotel, a distance outside the city centre, so these kind of policies are great for some people. I'd booked 2 nights, coming to Edinburgh for the airport, but had to cancel the first due to illness. The room was very good, well maintained, easy to relax in and prepare luggage for a flight very early in the morning. Included hot drinks tray, good for a chilly Scottish winter day. Good free wi-fi. The best thing was to be able to take a sauna, steam, jacuzzi and dip in the cool pool after travelling all day the day before and being exhausted the arrival day. From 6 pm to 9 pm on a Saturday evening, I enjoyed the facilities. I'm sure they helped an ill person, when I wasn't sure if I could fly the next day, never am sure if I can go places, and have had many cancellations. The reception were helpful in ordering me a taxi to the airport the evening before, for a reasonable rate. (Early Sunday morning, so not incredibly expensive, may be much more other times. This really is the far other side of the city to the airport). They also phoned the room to tell me the taxi had arrived, and stood keeping the taxi when I took a while (as I couldn't find the lifts in my morning haze)! I'm sorry I left too early for breakfast, but enjoyed good soup (a little cold) and a vegetarian meal with Quorn in the bar. Lovely main meal - how rare is it to find a place which thinks of vegetarians and includes a Quorn meal? Great, thanks. The only real quibble is that the room information is way off re. dining times. I was told in the restaurant (which had closed) I might only just make some food if I try quickly in the bar or bistro. But this was even around one and a half hours or a bit more BEFORE the room information says the restaurant and bistro close for dinner. And busy Saturday night, too. I thought it was great, late times in the room information, but clearly very wrong. I wonder who has lost a meal because of it, especially when getting here from central Edinburgh can take a while and leave check-ins later for some people. Anyway, thankfully I was lucky and it didn't affect my stay, which was a very good one. Unfortunately only one night rather than two planned. I'd return here if visiting Edinburgh, especially for the leisure facilities which certainly make the extra journey from Waverly Station very worthwhile. Very few hotels in the city can offer that, and with good hours. And I think no others at all for such good value. So if you've been walking around the city all day, there is a train to Brunstane and a 10 min walk. Then you can have the evening in the hotel for sauna, steam, jacuzzi therapy, swimming, and reliable food in the hotel.

Fifescribe, Manager at BEST WESTERN Kings Manor Hotel, responded to this review
Thank you for your comprehensive review of your stay. I am delighted that you enjoyed your stay. We will look at our room information folders to ensure that they are up to date , including information on our refurbished Lauders restaurant that reopens next month. We hope that we can host a future stay.

"Friendly hotel"

5
31/01/2016

Stayed with my wife for our wedding anniversary and really enjoyed every minute of our time in this hotel. From the moment we arrived until the time we left the staff were so welcoming and friendly. Our room was spacious and clean and had everything we needed. We will definitely return for a further visit.

Fifescribe, Manager at BEST WESTERN Kings Manor Hotel, responded to this review
Thank you for taking the time to comment on your stay. I am delighted that you enjoyed your wedding anniversary with us.

"Excellent hotel "

5
27/01/2016

Stayed here for three nights, clean and comfortable, felt very relaxed, woke up feeling great, staff are wonderful and very helpful, top notch hotel if you ask me. Will definitely be booking this hotel again :)

Fifescribe, Manager at BEST WESTERN Kings Manor Hotel, responded to this review
Thank you for your enthusiastic comments. We look forward to welcoming you back

"Impersonal non hospitality experience"

5
27/01/2016

I went to the hotel restaurant on my own for evening meal, they asked me if I had a reservation to which I reply no, they said sorry they are too busy, but enthusiastically directed me to a Chinese take away they said was 5 mins away. I walk over a mile to find this take away, ordered a meal but had to cancel as they did not take card. Walked back to hotel, now a 3 mile round trip, got in my car, glanced again at their restaurant, which was still half empty, and drove 5 miles to find some food. Eventually got back with a terrible take away meal, it was now almost 10pm. I threw most of it away. At that point I thought this is not good enough and phoned the duty manager and told her about restaurant incident. She was not interested in the least. I moved over to the Holiday inn the next day for about the same rate, and its fantastic.

Fifescribe, Manager at BEST WESTERN Kings Manor Hotel, responded to this review
I understand that you have had the opportunity to speak to my colleague, James, regarding the points listed in your review. I believe that you accept that some of your comments may have been influenced by misunderstanding of the requests and advice various staff were trying to offer you, We always suggest to guests checking in that it is advisable to reserve a table either in our Options Bistro or Lauders restaurant to guarantee service. As you found out when you went into the bistro there were no free , or unbooked tables at that time. I understand that you were offered a seat in the bar where the same menu is served, but since the food is cooked in the same kitchen it was anticipated that it would still be over half an hour before we could serve you. Alternatively our Lauders restaurant was fairly quiet at the time and you were offered a table and immediate service there. This offer did not suit your requirements. You asked about the nearest take away and were directed to the one at Eastfield Traffic lights. I am not sure if any questions were asked about credit card payments. The takeaway is 0.48 miles or 7 minutes walk according to google maps and is a reasonably short walk to any reasonably fit person. We would however always advise to wear a jacket or at least a jumper before going anywhere outside on a January night in Scotland. We still are unsure what comments you wanted us to make about the quality of take away food that you chose to buy elsewhere later on. I am sorry that we obviously did not make it clear why we had asked you if you wanted to book a table, its just to make sure that we have one for you! If you had said that you had no cash and wanted the nearest take away that took credit cards we could have telephoned to find out or point you to the nearest ATM. I am sorry that your enjoyment of stay was obviously marred by this mix up.

"Very pleased"

4
27/01/2016

Stayed here on business for one night. Room was very clean and quite and the beds were really comfortable. For the money i paid i was very impressed. The bar area was really nice and modern looking and very inviting. The food was very good and I had the spanish tapas. If your this way and looking for good hotel with a great price attached to it then give this place a try - you wont be disappointed.

Fifescribe, Manager at BEST WESTERN Kings Manor Hotel, responded to this review
Thank you for posting your comments on your stay. I am delighted that the hotel suited your needs and hope to welcome you back in the near future.

"Great Value for money"

5
24/01/2016

Wouldnt hesitate to recommend anyone to stay here. Great value for money, good facilities, nice food. Perfect location for me, working in nearby industrial estate. Pleasant welcoming hotel. Although rooms are basic, wifi was good, everything was nice and clean. Will definetly stay again.

Fifescribe, Manager at BEST WESTERN Kings Manor Hotel, responded to this review
Thank you for posting your comments on your stay. We look forward to welcoming you back.

"The place to stay in Edinburgh!"

5
24/01/2016

From the moment we arrived on the 17th January to the moment we left on the 22nd, we had an amazing holiday in this great hotel! The reception staff were so nice on arrival & indeed for the entire 5 days. Our room, 81, was brilliant, massive, nicely furnished, lovely bathroom, peaceful! The breakfasts were lovely, the waiting staff always there to take orders & bring the porridge/tea/toast to your table. Nothing was too much trouble. We dined in the restaurant one evening, superb meal, then we had 3 meals in the bistro which were really excellent! The hotel is really clean and comfortable and so handy to get the no 44 bus into Edinburgh. The car park at the hotel is great, and there is no extra charge. The hotel is a 10 minute walk from Portobello beach, we strode down the promenade, it was a bit cold, but we stopped for coffee at a great cafe called Tides. A brilliant holiday, well done Best Western, we will be back in October!

Fifescribe, Manager at BEST WESTERN Kings Manor Hotel, responded to this review
Thank you for your very kind comments following your recent stay. We are delighted that you enjoyed your stay and we look forward to welcoming you back in October

"Spa day"

4
24/01/2016

My mum and I were here today for a spa day given to us as a gift at Christmas. It was a lovely day, we both enjoyed our treatments & lunch was nice in the bistro. Staff were all friendly. The pool area was nice, I didn't like that we had to keep getting out of the jacuzzi every 10 minutes for it to go through its cycle. It ticked all of the boxes though and we thourally enjoyed it. Thank you

Fifescribe, Manager at BEST WESTERN Kings Manor Hotel, responded to this review
Thank you for posting your comments on your Spa Day. I think the spa bath cycle is to avoid you sitting in it for too long at a time which can be harmful to some people with circulation issues.

"Awesome can not fault this hotel "

5
24/01/2016

Went here for my and my wife's anniversary. We had the club family room as we had our 2 children with us. The room was amazing. Spacious and fresh looking and clean. We really enjoyed our stay. The bed was HUGE ! Kids beds were great too and we all had a great nights sleep. The food was outstanding and service was too. Thank you for making it a really pleasant stay ??

Fifescribe, Manager at BEST WESTERN Kings Manor Hotel, responded to this review
Thank you for your kind review. We are delighted that you and your family enjoyed your stay with us.

"Great Hotel"

5
20/01/2016

This is a very good hotel, professional helpful staff who go out of their way to ensure you have a pleasant stay. The food is of a high standard and cooked just right. Clean pleasant rooms, good WiFi in the room and bar. I can recommend this hotel and I will stay here when next in the area.

Fifescribe, Manager at BEST WESTERN Kings Manor Hotel, responded to this review
Thank you very much for your kind comments. We look forward to welcoming you back.

"Another great Best Western"

5
18/01/2016

This hotel is in a pleasant quiet street to the east of Edinburgh. The small single room was more than adequate, and even had a bath as well as shower. The breakfast is almost totally self service, so you can see what is meant on the menu. and select the quantity you want.

Fifescribe, Manager at BEST WESTERN Kings Manor Hotel, responded to this review
Thank you for taking the time to post your review. We are delighted that we matched your needs during your stay.

"Scottish Break"

5
18/01/2016

Fair price, Good hotel, Very good food, very very good leisure facilities, Fantastic caring staff 12 /10 Give yourself a treat and visit. You wont be disappointing, We are looking forward to next visit

Fifescribe, Manager at BEST WESTERN Kings Manor Hotel, responded to this review
Thank you for your very kind comments. We look forward to your next stay.

"January weekend break"

4
18/01/2016

Nearly didn't book due to a negative comment on TripAdvisor. So glad I chose to ignore it, Thoroughly enjoyed ever aspect of our stay and would recommend to others. We were a party of six, traveling with our Daughter her husband and two under 5s. So three generations, all well catered for. The staff were brilliant. We ate in both the restaurant and the Bistro, both very good. The rooms are clean and airy. We also loved the spa pool, used it twice over the weekend.

Fifescribe, Manager at BEST WESTERN Kings Manor Hotel, responded to this review
Thank you for posting your comments. I am delighted that you and your family enjoyed their stay and our leisure facilities. We hope that we can welcome you back at some future date.

"Comfortable and Affordable, Good Facilities"

4
17/01/2016

Very good overall from check in to check out ,friendly staff, clean and comfortable room with really good shower, the leisure facilities and restuarant are excellent , with Portobello area and sea front just a 15 min walk away, the bus stops right outside for the city or the local raiiway station a 10 min walk for fast trains to Edinburgh.

Fifescribe, Manager at BEST WESTERN Kings Manor Hotel, responded to this review
Thank you for your very kind review. Brunstane Station is about 6 minutes walk away and trains take about 7 or 8 minutes to the city centre.

"We would stay again."

5
17/01/2016

We stayed at the Kings Manor hotel for one night with two children and had a really lovely stay. The room was a great size compared to other hotels we've stayed in in the centre of Edinburgh. We all loved the swimming pool which was a good size and had a little pool beside the spa bath which meant we could sit in the bubbles and watch the kids play right beside us (aged 7 and 4). The breakfast was good and the waitress asked if the kids would like some hot chocolate (it was a cold, snowy morning!). The pot of hot chocolate was absolutely delicious, a thoughtful extra wee touch. The staff at this hotel were all very friendly and helpful. We will use this hotel again on one of our frequent visits to Edinburgh.

"Nice hotel but...!"

4
16/01/2016

Had to stay overnight in Edinburgh and, as I'm a member of the leisure club at the Kings Manor, I thought I would stay at the hotel. Friendly staff in reception and straight to my room. Super comfortable extra large bed but my en-suite bathroom was "tired" and I either had boiling hot water or boiling hot water from the taps. Breakfast was nice enough and of course the leisure club including heated indoor swimming pool and gym are excellent. I'd have lived to give the stay 5* but the bathroom in the room just let the hotel down!

"Value for money"

3
16/01/2016

Stayed here for one night on Sunday 27th December. Booked DB&B at a very reasonable price online. Thought we'd have a nice, wee night away, after Christmas, and this hotel certainly didn't seem to be too busy. Check-in at Reception was friendly and polite. Everything was explained. We were asked if we needed any help with our bags. Our room was good - fairly spacious, with a large comfortable bed and well appointed with everything that we could need. The bathroom was small, but again, adequate for all our needs. It was very warm, even with the bedroom window open. We did not use the leisure club next door - we weren't sure if it was actually part of the hotel, or a separate company right next door? This wasn't clear. We booked a table in the restaurant for dinner, but there were only 4 other tables occupied - most people seem to travel into the City of Edinburgh for dinner at night. Our meal was fine - all perfectly acceptable, but nothing fancy or fine dining. Quite easy cooking for the chef. My paté starter did not come with any bread, oatcakes or toast (rather strange) - just paté, chutney and salad.. The waiter tried to serve our red wine in tiny glasses - when we asked for bigger red wine glasses, the ones he brought were still fairly small - disappointing for red wine lovers. The rest of the food we ate was fine - not outstanding, but fine, and good value for money. The restaurant didn't really have much atmosphere. The staff were young, but all were polite and courteous. We had a fairly comfortable night although the room was too hot for us. In the morning, the breakfast was satisfactory. A small buffet serving fruit (mainly tinned); yoghurt; fruit juices; pastries; cereals; and a good selection of hot, cooked items. As with many buffet breakfasts, small, unsupervised children were helping themselves and spilling things on the surfaces and carpets as they went along (not the fault of the hotel). Overall, our stay here was adequate and certainly gave us value for money. I'm not sure that we would rush back, but the hotel is certainly fine for a comfortable stay, close to Edinburgh City Centre.

"edingburgh stay"

5
13/01/2016

what a lovely hotel staff were excellent lovely room extra large bed and very comfortable did not get time to use the spa and swimming pool there but will definitely be going back loved this hotel. bus syops right outside the hotel into edingburgh run very frequently if you dont want to take the car plenty of car parking space hotel itself is very clean and warm very welcoming no bad points to say about this stay it was excellent

Fifescribe, Manager at BEST WESTERN Kings Manor Hotel, responded to this review
Thank you for posting your kind comments on your recent stay. I hope that on your next visit you will have time to use our leisure facilities.

"Fantastic "

5
09/01/2016

Stayed here last night as was picking up my new car today locally . From the minute I entered I was welcomed by two lovely ladies and we had a laugh as well as a professional check in. Being disabled they noticed this and swapped me to a more suitable room. I can't thank you enough for your help, being disabled and being on crutches, wheel chair is hard enough , yet you ladies took,it upon your self to sort me out. Keep being your happy selfs , and your manager should be made aware that you went that extra mile on your initiative and I thank you for that.

Fifescribe, Manager at BEST WESTERN Kings Manor Hotel, responded to this review
Thank you for posting your comments. i am delighted that you found a warm welcome.

"January visit"

5
08/01/2016

Stayed at the kings manor from 4th until 7th of January as a surprise holiday for my partner on what was our 10th year together and the same since I took her to Edinburgh our 1st year. I organised a manicure in the beauty area attached to the spa as well. The booking couldn't have been easier and on arrival she was thrilled to get this done. I also contacted the hotel stating it was a surprise trip. On our arrival we were greeted warmly by Joanne I believe who was lovely and told us we'd been upgraded but our room wasn't quite ready and suggested we had a drink whilst it was readied. Contacted the team and asked if that it could be made ready. She even came to tell us when it was. And walked us to the correct corridor. When we walked in the room. Well it was huge! And my partner said "wow". After 10 minutes the phone rang and it was Joanne, asking if we were happy with everything and was the room satisfactory? My partner's face told me she was and I convied my thanks to Joanne. What a lovely welcome and to take the time to ask us that was just wonderful. We ate a nice meal in the restaurant and went to bed happy bunnies! Chose to have the continental breakfast which was ample and reasonable we thought although £11 for a cooked does seem a bit high when £7 for all that was on offer would be fine. Chose the bistro on our 2nd night having been at the zoo all day. Oh dear ! I noticed meals were being taken as soon as ready so my pet hate of having cool'hot' food seemed to be safe. Wrong! The staff seemed to disappear as what was clearly my meal was put on the pass. A minute or 2 went by and there seemed to be some discussion about something. The waitress nudge the edge of the pizza as it was hanging over the plate and then pushed the centre of the wedge to push it back down ! When it was brought to us mine was lukewarm as was my partner's. I said I'd like mine hot please but my partner chose to eat hers alone. When a replacement was brought piping hot I noticed the Base was barely cooked and the centre almost raw. I refused it a 2nd time and didn't pay. I'd eaten a bowl of chips for dinner. Not good. My partner had a apple pie which we were told would be fine as she serves it up! But why oh why do restaurants dress every desert with a strawberry? When it's an apple pie it doesn't need it. Should point out I have an allergy to all strawberry fruit or products. She laughed and said all deserts have it on but glad I didn't order a sweet otherwise I'd have been ill on top of being hungry. Shame really because I have to say from start to finish our stay was lovely apart from that. Public transport was frequent and easy. Bus went from tram stop so no issue finding correct bus to hotel. Room was big and quiet out the back and the staff efficient and friendly. Spa was good for most people's taste and my partner enjoyed her swim. Staff nice too. Don't be put off by the hotels location if you can't manage a 20 min bus journey something wrong and a lot easier than driving yourself, although no close by restaurants if you choose not to eat at the hotel within walking distance that we found anyway. Portabello beach close by. Just lovely. We found it a wonderful experience for the most part and only saw 1 member without a smile. Can't be bad !!

Fifescribe, Manager at BEST WESTERN Kings Manor Hotel, responded to this review
Thank you for taking the time to post you comments on your stay. I am delighted that you received a warm welcome and your room was to your liking. I am sorry that you had issues with your meal. We appear to have had a number of training issues that are currently being addressed. I have brought your comments to the attention to our food and beverage manager and he is using your issues to help staff to get back to the level both you the customer and we at the hotel expect. Hopefully on your next visit you will notice a marked improvement.

"Lovely hotel but let down by standard of food and service."

3
04/01/2016

I honestly wish I could have given this hotel a 5* review. We loved our room. We stayed last night in room 86 and we really couldn't have asked for better. The lady who checked us in was polite and phoned us 5 minutes after we got to our room to make sure everything was ok. We booked on a dinner, bed and breakfast deal and our dinner allowance was explained to us. We initially booked for the restaurant but asked to change to the bistro. Perhaps our review would be better had we stuck with our original booking. The food at the bistro left a lot to be desired. My husband ordered Jerk chicken skewers which were grey pieces of chicken with a jerk seasoning flavour (powdery) on skewers (3 of them) sat on top of a couple of limp pieces of lettuce. They were cold and my husband ate half of one. THankfully I ordered nachos as my starter so my husband shared that. The mains arrived, and again mine was ok but my husbands was cold and not very nice at all. Courgette as part of a traditional turkey dinner was rather strange. 1 chipolata was a big stingy! Our waitress explained to us that she was new and we don't blame her but the service was terrible. We had to go and find a member of staff when we wanted a drink and waited an eternity for someone to take our dessert order. While we were waiting for a waitress to appear to give us dessert menus, the table next to us asked to see a manager. They were also unimpressed with the food and service and sent most of their food back. When desserts finally arrived, mine again was great (choc fudge cake) but my husbands sticky toffee pudding was a cold lump of stodge with no toffee sauce. As there was no waitress to be seen, I took it to the bar and was told the waitress had forgot to include our toffee sauce. We were brought another toffee pudding and this time a jug of toffee sauce was included but again, the pudding was a cold, hard lump of stodge and the sauce was cold and watery. It was inedible. We went to the bar to pay our bill and there was a new waitress serving. She mentioned that she had been made aware of the problem with the toffee sauce and asked if the replacement was ok. We explained all the issues to her and she offered to take the items off our bill. I told her it was pointless as we were on an allowance which wouldn't be returned to us. The table next to us were paying cash so while that was great for them, because we had paid upfront we weren't entitled to a refund. I disagree with this policy. A refund for poor service should apply regardless of when you pay. The member of staff (i'm sorry I can't remember her name, she was very helpful) gave us an ice cream to take to our room as way of an apology which was about all she was able to do. During our evening at the hotel the staff were again helpful. We ordered drinks to our room and they arrived quickly and the member of staff who brought them was great. The following morning we were woken at 9am by a member of the housekeeping staff rattling on our door then letting herself into our room in order to clean it. Fair enough we didnt have a do not disturb sign up but we didn't think this was necessary since we were checking out at 11am and the room would have to be cleaned then! When the staff member realised we were still in the room, she left. 3 different members of staff knocked on our door and asked to clean the room after this. Each time we said we would be leaving at 11am. We felt like we were being pushed to leave the room early in order to let them clean the room so they wouldn't have to come back. The final member of staff knocked at 10:50am and said he would really need to clean the room so we just left at that point. My husband took our bags to the car and I checked us out. There were 2 members of staff on duty and we were served by a female. She managed to give me my bill and take my payment without uttering a single word to me. I am sure it was the same lady who checked us in so I was quite surprised by this rudeness. I had intended to bring up the housekeeping staff chasing us out of our room at that point but didn't get an opportunity. The other member of staff on reception seemed to notice that the female member of staff hadn't said a word to me and when I shook my head in disbelief at her and walked away, he shouted thank you. We did have breakfast and the choice was excellent. The staff were friendly and helpful. So yeah, the rooms are fantastic but the food and service is hit and miss. I really wish I could have given a better review as we were so optimistic.

Fifescribe, Manager at BEST WESTERN Kings Manor Hotel, responded to this review
Thank you for taking the time to post an extensive report on your stay. It certainly looks as if we could have looked after you a whole lot better. Poor service and poor food cannot be excused at any time. We have taken on a few new members of staff but they should be sufficiently well trained and be aware of what to do if there were any issues to avoid the catalogue of problems that you had. If the food was not up to standard you should not have been asked to pay for it. It's as simple as that. We could have managed to overcome any issues with ‘allocations for dinner' to sort that. If you care to contact me, I can still do that. At this time of year our housekeeping staff are under a great deal of pressure to get rooms serviced, with guests wanting to check in as early as possible, we try to get access to any rooms that have departed early as soon as possible. But 4 attempts to see if the room is ready to service is well over an acceptable level. Judicious use of the ‘Do Not Disturb' sign may have helped a bit, as you say. But I will certainly draw the attention of our housekeeping team to try to make sure the comfort of guests in house is not affected by their desire to assist the guests waiting to check in. As a previous guest, you are obviously aware that this is not the normal standard that we offer our guests. I feel that we should be able to arrange another stay for you to show that this was a bit of an aberration. I hope that you will contact me so that we can arrange this.

"Hogmanay 2015"

4
03/01/2016

Visited Edinburgh for the Hogmanay celebrations and stayed at this hotel for three nights from 30 December 2015 until 1 January 2015. Friends stayed here in 2014 for Hogmanay and recommended staying here. My friends explained to me that this hotel is family ran and has been for some time, and that it was well looked after. I thought I would give it a go and so booked around the same time. The location of the hotel is somewhat out of the way a little if you were to utilise the public transport which stops right outside of the hotel, this takes 20 minutes roughly. This costs around £1.50 per journey and if you are to use the service you are to have the correct change otherwise quite simply you aren't going on, or you pay over the necessary amount and receive no change. That being said, if you do wish to be away from the hustle of the city then it is a perfect location as the hotel will offer amenities that other hotels within the city do not supply, such as swimming pool, jacuzzi etc, of which are to a high standard. Onto my visit...I called ahead on Wednesday 30 December 2015 to explain that due to transportation issues I would be checking in later that evening. Caitlin who I spoke to on the phone was very helpful and explained not to worry. On arrival, it was Caitlin who checked me in, and I arrived with my two friends who were staying at the hotel also. I was asked to pay the full amount on check-in which was fine and was presented with my room summary, as to was my friends. Now quite wrongly I looked at the price that they had paid compared to the price that I had paid and there was quite a difference for the time that we were both spending here. I paid closer to £400.00 for three nights, whereas they were closer to £300.00. I was told how much breakfast would be (£11.00 per person), given my room key, shown to the lifts and off to my room. All was fine and I was relatively pleased after a very long day. My intention was at the time of booking to go for either a twin room or a double room, I had read the information on the website given that they were described as modern en-suite bedrooms with flat-screen TV, Freeview, free Wi-Fi, telephone, hair dryer and coffee & tea making facilities. Great, sounds fine, my partner was joining me the next day which was fine and the beds could be pushed together. I questioned on entering the room how modern that particular room was but thought very little of it. All within the description was fine, it was clean and tidy and although there was no hair dryer, nothing was an issue. New Year's Eve our friends asked for us both to pop up to their room to which we did. They ordered a double. I was absolutely astounded at the quality of their room, it was spacious, extremely modern and a really nice room to be in and stay. It was just as described on the website and the website's photographs of the rooms. Completely different to mine. And to add absolute insult to the experience they had paid less for that then I paid for ours and it was booked at the same time! Now, on return I considered this position further, whilst it was clean and friendly we did stay in the 1840's Country House, which holds most of the single rooms within the hotel. Only we didn't order a single, I regrettably ordered a twin, if I would have known at the time of booking that the rooms would have been that different then I probably would have just gone straight for a double, or thinking again booked to stay in the city for the same price I paid. All photographs seem to be of the new part of the hotel and the new layout of the rooms decor. I attended the breakfast service for £11.00 in order to see whether it was as I had seen so far, and I would say that it was quite fine. Nice choice of cereals, fruit, toast and the buffet breakfast has all the relevant items. Nothing seemed too much of an issue, just remember to get your moneys worth. I would like to finish by saying that this hotel was good, it's a hotel that is clearly taken care of and the facilities are fantastic. My only disappointment was that I paid higher for a room that was of a lesser quality than that advertised within the photographs, and of that I seen for myself in my friends room in the extension of the hotel. The price I paid would have suited a room in the city, and I would have been very pleased to pay the price my friend did for his room as it was excellent and as advertised. My advice for those reading this review, please do not be put off attending, it clearly does get very good and excellent reviews and you can see why, only when booking be sure to obtain a double and if you can ask to stay in the new part of the hotel as shown within the professional photographs on here. Would visit again, and all the very best to the Solley family for the forthcoming year. Visited December 2015/January 2016.

Fifescribe, Manager at BEST WESTERN Kings Manor Hotel, responded to this review
Thank you for your comprehensive report on your stay. I am delighted that you enjoyed your stay. You appear to have two areas of concern, bed size and pricing. All our double rooms have either a Queen Size or King Size bed. The room that you occupied was in fact a king size beds which is 2 meters square. I am unable to identify which rooms your friends were in but it would either be a slightly smaller Queen size or a Kings size like your own. As you state the room that you occupied was in the main building of the hotel. Where the rooms, having developed from the original ‘country house' rooms tend to be slightly odd shapes and sizes, Those in the later build part of the hotel confirm more to a standard rectangular box style of hotel room. Having a quick look at photos on both Tripadvisor and on the booking site that you booked on , in both cases the majority of bedroom photos featured the main building rooms, not the last built rooms. I do admit that some of these rooms featured are singles, twins and doubles not all of them twins. But I hope that it does indicate that we are not trying to hide the range of rooms that we offer in any way. As for pricing I am sure that you are familiar with the airline style of pricing where rates go up , and sometimes down as , time goes on and demand varies. We offer this style of pricing where quieter days can get incredibly good rates. The reverse side is that at peak dates where demand far outstrips supply the rates can be much higher. I can only surmise that your friends managed get a good rate at a period where demand was slow and prices keener. I can only suggest if price is an important factor that you use some ‘shopper' sites so that you track changes in rates. We look forward to welcoming you back in the near future.

"Great Location, lovely hotel"

5
03/01/2016

Booked this hotel for hogmanay, via booking.com and got a very good deal, the hotel was very clean, the staff were very helpful and friendly and the room we stayed in, was of a decent size, clean, comfortable and warm. We ate in the bistro one night and found the standard of the food very good, with a fair choice of dishes. The downside to our stay was was that our son (14) was not allowed in the hotel bar and we had to sit in the Bistro, there was nothing for him to do, (no games room/pool table) and when we came to use the SPA/Pool, this was out of use, however in saying that ,would stay again and would recommend.

Fifescribe, Manager at BEST WESTERN Kings Manor Hotel, responded to this review
Thank you for your positive review of your stay. We hope that you will be able to return so that your son can take full use of our leisure facilities.

"Very nice."

4
02/01/2016

Was in Edinburgh for a few days and stayed here for two nights. Staff were friendly and efficient. Nice pool and Jacuzzi. Can't fault the place. Will visit again. Location wise, close to Edinburgh city centre.

Fifescribe, Manager at BEST WESTERN Kings Manor Hotel, responded to this review
Thank you for your concise and kind review of your recent stay

"Hogmanay in Edinburgh"

4
02/01/2016

Stayed for 2 nights over new year. Great location for visiting Edinburgh, bus stops right outside the hotel & it just takes around 20 mins to get into the centre of town, £1.50 each......bargain! All the staff at the hotel were really helpful and friendly, nothing was too much trouble for them. We ate in the bistro & also had breakfast on one of the mornings we were there, food was really good and the service great. Only thing I can fault is the beds, we booked 2 double rooms and were given rooms next door to each other, one room had a small double bed and the other was nearer a king size....not good when both couples paid the same price! Overall it was a great hotel, just hope we get the king size on our next visit......!!

"Edinburgh - Christmas 2015"

5
31/12/2015

Comfortable family room on ground floor. Delicious Christmas dinner, plenty of choice at breakfast too. Excellent swimming pool, jacuzzi, steam room and sauna facilities. Nearby bus stop allows for easy access to Edinburgh city centre by bus (£1.50 single per person), about 20-25 minutes journey time.

"Green Hotel"

3
31/12/2015

This is a family hotel and the family clearly take pride in the hotel and have driven some key features. This includes the fact that it has a very green ethos and a strong service culture. The rooms are large and clean and the hotel is pet friendly. The reason I only scored this 3 is the spa facilities were a bit messy - towels everywhere. Also there were two swim lanes in the pool that only allowed 1 person in at the time and this prevented them being used as they were usually hogged by people that spent time chatting not swimming. The Bistro was also dissapointing. The salad bar was lovely but I had Ravioli and this was so over cooked it was simply a soggy mess. The bill at the end was quite incorrect with wrong items on it and over priced other items. All the food didn't arrive together either. Finally we couldn't get the wifi in our room to work 3 out of 5 seems harsh as it is a nice place but with the spa and restaurant being key features and both poor I struggle to score it higher.

"Best hotel"

5
19/12/2015

Great weekend retreat...sauna swim,delicious food and the rooms are spot on. All staff helpful...going back Feb 2016.....bus stop outside straight to town centre. Room big spacious,clean and tea coffee facilities.

Fifescribe, Manager at BEST WESTERN Kings Manor Hotel, responded to this review
Thank you for your short but enthusiastic report on your stay. We look forward to welcoming you back in February

"Policy Change"

4
16/12/2015

This hotel used to be very dog friendly, all has changed since we were first welcomed here by the owner and his dog. Bar manager needs training in how to deal with customers and virtually calling them liars does not help retain said customers. Having said that, one receives a very warm welcome to this hotel by the receptionists. The rooms are spacious, expertly cleaned with very comfortable beds. Look out for Amanda, Kerri and Jonathon in the restaurant, friendly, informative and very efficient. Sorry we will not be back

Fifescribe, Manager at BEST WESTERN Kings Manor Hotel, responded to this review
Thank you for taking the time to post your review of your stay. I am delighted that you found the staff both welcoming and efficient. Your comments regarding a ‘change of policy ‘ regarding dogs in the hotel remain as puzzling to us now as they were when you raised them with my colleague, Gary, during your stay. We have not changed our ‘policy' on dogs since we started having a ‘policy' , which looking at my notes was for putting on a version of our web site in 2017. The policy is and remains. • We welcome dogs to the hotel (and other small well behaved pets). • We make a small charge for pets to cover any extra cleaning of pet hair etc associated with the stay. • Pets should not be left unattended in the hotel bedroom , for your pets well being and possible safety issues for staff if they had to enter the room in an emergency situation. • Pets are not allowed into food service areas including the bar. Guests may enjoy a drink in the hotel foyer or in the outside patio area with their pet. Assistance dogs ( including guide dogs ) are expressely exempted from this restriction in the appropriate hygiene acts and we therefore are happy to offer this exception to guide dogs etc. We certainly would never allow a dog to be fed in food service area as you say has happened in the past. I cannot categorically say that our staff may not have noticed or maybe turned a blind eye to someone having a small unobtrusive pet with them at some time in the past, but that should not have happened and in fairness to everyone we do not make exceptions or turn a blind eye as a mater of policy. You will see from many other reviewers that they find our dog policy fair, and easy to understand and many, many of them return, at least in part because of the clarity of our policy, and the welcome that their pets get from our staff. The policy remains on our web site, it is on as many on-line booking sites as we can access to put it on and all reservation and reception staff are fully aware of it. I am very disappointed that you did not receive the treatment for your pet that you were expecting. I am sorry that you were disappointed. I am however, at least in part , replying to your report to reassure our many regular pet owning clients, who may read your report, that our ‘dog policy' has not changed in any way. We still welcome pets and their owners subject to a few minor well publicised restrictions

"Nice Hotel"

4
15/12/2015

Its a comfy and sweet hotel. The restaurant is really nice and staff is friendly. The only disadvantage/advantage (depending on your preference) is the location. It is far away from the hustle n bustle of the main city area. There is a bus stop just outside the hotel and it takes around 20-25 mins to reach the tourist places. But if you want to explore more and wish to stay out till late in the night, you may have to take a cab back.

Fifescribe, Manager at BEST WESTERN Kings Manor Hotel, responded to this review
Thank you for taking the time to post a review of your stay. We are delighted that you enjoyed your stay with us.

"Awesome Hotel !"

4
13/12/2015

We booked a family room and got upgraded to club room upon arrival. Though the room was abit dated, it was comfortable and big. Manager Mr James Brown and the duty staffs on the night of my arrival was exceptional. I accidentally got my car keys locked in the boot of my car and they went out of their way to contact the relevant services to help us out. We declined room service the next day and was out the whole day but was plesantly surprised to see fresh towels outside our room when we got back. We had dinner in the hotel restaurant on the night of our arrival. The food looks pretty normal.....but I have to say, it sure tasted better than it looked !! The ribeye that I had was juicy and cooked right while the wife's fish was fantastic ! We enjoyed our dinner thoroughly. For sure, this is one hotel that i will return to stay if I am ever back in Edinburgh again. Thanks for the hospitality. It sure made the difference.

Fifescribe, Manager at BEST WESTERN Kings Manor Hotel, responded to this review
Thank you for taking the time to post a review of your stay. We are all delighted that you enjoyed your stay with us.

"Very Good"

4
12/12/2015

I have just arrived back home in Wiltshire after a week long business trip here. The staff are polite, helpful and always, from what I saw smiling. There is 3 places to eat and the service is fantastic. Proper food, not posh nosh where your still hungry and skint. I managed to finish early enough one night to use the pool, steam room and sauna. Well worth it, and a great way to round off the day. We were booked into the club rooms, and these are really comfy. Massive bed and spacious rooms. Even had its own ironing board and iron. Breakfast was self service, as are most places these days and there was plenty to choose from. I would definitely stay again, and was thinking of taking the wife to Scotland for a break so this would be a great place to stay.

Fifescribe, Manager at BEST WESTERN Kings Manor Hotel, responded to this review
Thank you for your kind comments. We look forward to welcoming yourself, and your wife, back to stay with us.

"Nice stay"

5
07/12/2015

Nice hotel with a bus stop outside the hotel which takes about 20mins to get to Edinburgh center. Restaurant Food was nice and the staff help full. If we go back to Edinburgh we are likely to stay at this hotel again.

Fifescribe, Manager at BEST WESTERN Kings Manor Hotel, responded to this review
Thank you for posting your comments. We are delighted that you enjoyed your stay with us.

"Lovely holiday in a nice hotel"

4
02/12/2015

The hotel is clean, the staff is attentive and the location is great. There is very good transport to town centre. The swimming pool and spa facilities are a plus. We have enjoyed the bar and the atmosphere. I would say good value for the money.

Fifescribe, Manager at BEST WESTERN Kings Manor Hotel, responded to this review
Thank you for taking the time to post your comments on your recent stay with us.

"A good hotel, excellent service, near Edinburgh"

4
30/11/2015

My second visit, a very good mid range hotel, the club rooms are nice and very spacious, recommend on upper floors, you can get a distant sea view, did not like the ground floor and asked to change. Food good in bar area, breakfast ok, did not get too crowded. Leisure centre nice, again did not get crowded. Very good car park, ideal to leave car and get 44 bus into Edinburgh. Staff very helpful, only thing I wasn't impressed with was a spa treatment.

Fifescribe, Manager at BEST WESTERN Kings Manor Hotel, responded to this review
Thank you for your review of your stay. I am delighted that you enjoyed your stay with us.

"Two day break"

5
30/11/2015

A great hotel. Staff excellent, the room was first class huge, we had upgrade to club room, immaculate, even had playstation! Facilities again excellent, everything clean and tidy, smart restaurant, lovely bistro great choice of food plus a bar. Great leisure centre : pool. gym sauna steam room etc. again high standard. So close to Edinburgh, centre 4 miles, bus stops outside or catch train. Enjoyed stay so much we will be back shortly. Also Musselburgh very interesting, walk along Portabello, visit Fisherrow and harbour.

Fifescribe, Manager at BEST WESTERN Kings Manor Hotel, responded to this review
Thanks for posting your comments on your stay we are delighted that you enjoyed your stay and look forward to your return.

"Fit for purpose"

3
26/11/2015

I needed a cheap hotel convenient for Dalkeith and this fitted the bill. Unfortunately the spa was not available for the duration of my stay. I thought that £11.00 for a breakfast was a little over the top

Fifescribe, Manager at BEST WESTERN Kings Manor Hotel, responded to this review
Thank you for posting your comments on your stay. If you book a bed and breakfast rate breakfast can cost around £8. I am not sure about your comments regarding the spa being closed. I note that you have booked a future stay during which time the spa is closed for its annual maintenance. Maybe my colleague did not correctly explain that to you.

"Amazing staff, nothing is too much trouble."

5
23/11/2015

My husband stayed for a weekend and gets quite anxious being on his own. However the staff were very friendly and the room was lovely and clean.The breakfast was another winner so this hotel is the full package. He would recommend it to anyone.

Fifescribe, Manager at BEST WESTERN Kings Manor Hotel, responded to this review
Thank you for your kind comments. We look forward to welcome your husband back on a future date

"Weekend break"

5
22/11/2015

We have come for a girlie weekend break, we are staying in room 151 which is very spacious and clean. The hotel staff can't do enough for you (very very nice people). The hotel has a pool which was very nice. Food excellent can't fault it. The hotel is not in the centre of edinburgh, but right outside the hotel is a bus stop , the buses run every 10 minutes so really ideal. Definatly worth a visit

Fifescribe, Manager at BEST WESTERN Kings Manor Hotel, responded to this review
Thank you for your comments. We are delighted that you enjoyed your stay with us.

"Good Hotel on East side of Edinburgh"

4
20/11/2015

This hotel has comfortable rooms, free internet, free parking, a leisure centre with a large pool and a good choice of food in two restaurant to suit your time of eating and budget. It is located on the East Edinburgh side ring road with much easier access to the city than hotels to the west.

"Kings Manor Hotel"

5
17/11/2015

Warm welcome, pleasant staff, clean premises and nice pool which we had to ourselves on Sunday morning. Handy for stroll to Portobello beach and high street. Have stayed here a few times and consistently good.

"Excellent staff"

5
15/11/2015

Just returned from a weekend at this great hotel. Upgraded to a Club room - nicely decorated and superbly equipped. Food was delicious. Staff were excellent without exception. Very friendly and attentive. The location is very convenient for public transport, both bus and train into the centre andPortobello itself is very pleasant with great beach walks.hope to return soon.

"Sons Wedding"

5
15/11/2015

My son held his wedding here and from the generous package offered to the end of the event this Hotel was fantastic. the manager made sure every detail was in place the food was excellent and the staff were extreemly good and friendly helpful and hard working.It was a great reception and I would highly recommend this hotel for any event or just a holiday stay . Even the breakfast staff were friendly and helpful. Thank you all for making my sons wedding special.

"A late review"

4
14/11/2015

I meant to write this review quite some time ago. Probably over 18 months since I stayed at the Kings Manor, though I forget exactly when! Spend a lot of time travelling around Scotland with work staying in all sorts of hotels and the Kings Manor is up there with my favourites. Booked via a travel agency my work uses, which gives me a breakfast and evening meal allowance. No problems with getting my evening meal at Kings Manor. Order food, charge it to room, Best Western bill it to travel agency. Simple! Unlike the constant issues getting fed at night when we are put up in Premier Inns! Grrrr! Kings Manor is ideally placed for working in the city or nearby, and located in an area that avoids the worst of the city traffic in the morning/evening. Clean, comfortable rooms. Helpful, friendly staff. Wifi good which meant I could get a bit of work done whilst away. Breakfast very good and kept me going all day until evening, and enjoyed my evening meal after a hard days work. If I had to be critical of one little thing, the car park is pretty busy! Look forward to staying again, hopefully soon!

"relaxing welcome"

5
11/11/2015

the welcome and service were exemplary, with extra attention to details such as gluten free bread I requested. The pool and sauna/Jacuzzi were clean and room cosy. I enjoyed the added bonus of being able to go for a short stroll down to the beach, which in October was really nice. I could walk to Portobello too which is a lovely town with individual shops and a great beach café.

Fifescribe, Manager at BEST WESTERN Kings Manor Hotel, responded to this review
We are delighted that you enjoyed your stay with us and enjoyed the fine weather that we laid on especially for you!We hope that we can welcome you back at some time in the near future.

"Consistently good"

4
11/11/2015

I've stayed here several times on business and have never been disappointed. The welcome is friendly, the rooms are clean and comfortable, the WIFI excellent. The only thing I would point out is that the car park is small and busy with members from the adjoining health club. Once or twice I've struggled to park, and when arriving after dark this can be a little disconcerting.

Fifescribe, Manager at BEST WESTERN Kings Manor Hotel, responded to this review
I am delighted that you found the hotel still to your liking. As you say at peak times our carpark can have nearly all the places full. Some guests find that parking on street, which is free and unrestricted, then reparking when it is quieter in more convenient spot is good solution.

"Girls Weekend-3rd year in a row! "

4
07/11/2015

This is our 3rd girls weekend in a row and we love it. This hotel is perfect for what we are looking for. We love using the leisure club in the morning and after a long day in Edinburgh. The leisure club is always clean and the staff are fantastic. We always eat in the bistro on the Friday fine ; the food is ok- not the best ever but ok although it always takes ages so it's not a quick meal. Breakfast is amazing. We can eat as much as we want ; cereal, muffins, fruit, cooked breakfast! Amazing. We always make sure we fill up on this and then sometimes we don't need to eat until dinner. Can't wait to come back next year for our next girls weekend

Fifescribe, Manager at BEST WESTERN Kings Manor Hotel, responded to this review
Its great to become regular venue in your social life. We hope that the new kitchen equipment being installed in our bistro kitchen plus our new menu will make dining there more pleasurable experience on your next visit.

"Excellent first experience."

5
07/11/2015

My husband and I traveled up to Scotland for a week at the end of September this year. I have never been before and was really pleased with our choice of hotel in Edinburgh. This was well situated, just outside the city, on a bus route and not far from Portabello Beach. We were very warmly welcomed as we arrived, it was clear from that moment the staff were well trained. The room was clean, well laid out and very comfortable. Eating at the hotel was well catered for, offering a choice of casual and formal dining at the bar, bistro and restaurant. We had the use of the spa, a jacuzzi and pool, which was an added bonus. The breakfast was excellent, offering continental and full Scottish. Again I can not speak highly enough of the staff, they could not do enough for us and took the time to chat and show an interest in all the guests. I would happily stay here again for sure. Some of the staff on the reception were particularly friendly and helpful. One small negative, in our room the bathroom was a little tired, shower was not so good for my tallish husband. Didn't harm the experience too much though.

Fifescribe, Manager at BEST WESTERN Kings Manor Hotel, responded to this review
Thank you for your kind comments. It is great that you had such a positive experience to your first visit to Scotland. Hope its the first of many! Your husband will be pleased to know that since your visit we have refurbished a further 9 bathrooms installing proper man-size showers in them. We look forward to welcoming you back.

"Excellent and very friendly hotel"

5
05/11/2015

We stayed two nights with our children aged 5 and 8. Fantastic huge family room which was really comfortable. Staff were all really friendly and the children enjoyed the pool. We had a car and it was easy to drive into the city. We walked to Portobello for food in the evenings which worked well. Highly recommended.

Fifescribe, Manager at BEST WESTERN Kings Manor Hotel, responded to this review
Thank you for taking the time to post review of your recent stay. We are all pleased that you enjoyed your stay and hope that you will come back to visit us again.

"Perfect"

5
05/11/2015

Stayed after spending the day at a badminton tournament at Meadowbank Stadium a mile or so away from the hotel. The upgraded room (paid for a standard and got a Club Room) was huge and perfect for the 3 of us after playing and sitting around all day. Our son enjoyed the PS2 in the room too. Swim in the morning before breakfast and our stay was complete.

"Nice hotel"

5
31/10/2015

I only stayed for 1 night it's a very good hotel very clean staff are all good breakfast was very good just like to thank everyone at the hotel Had fish and chips in the bar best fish I've eaten.I would recommend this hotel highly

"Very nice hotel"

4
29/10/2015

Stayed 3 nights. booked standard twin, but was upgraded to a club room. Large spacious, even had a view of Arthur's Seat, very clean, bright, and well appointed. Beds were very comfortable, Being 'old' and often have to get up in the night !!! I was impressed by the night light in the bathroom, which meant I didn't have to put the bathroom light on and disturb the other half. Had evening meals in both the formal restaurant and the bistro, Food was excellent and moderately priced. Breakfast was substantial buffet with a few other items - Porridge, Kippers, haddock, boiled eggs cooked to order. Enjoyed the pool, which was a good size, very clean and not over crowded Staff were all very attentive, efficient, and professional. Plenty of car parking space, and with a bus stop outside we left the car there, Bought day tickets for £4.pp which included the tram. Very good hotel and would definitely return.

"Just a short bus journey from the city"

3
23/10/2015

We stayed here for the night during the Edinburgh Fringe festival and found the hotel to be good size clean and tidy room with a BIG bed! Only thing that we found a little annoying was that we weren't told that the bank holiday morning was being classed as a normal day not as a weekend so the extra we paid for the breakfast we ended up missing out on!

Fifescribe, Manager at BEST WESTERN Kings Manor Hotel, responded to this review
Thank you for posting a review of your stay. I am grateful for your comments regarding breakfast times. Times of breakfast are listed on your room card which you receive on check in. Each day s time is listed. Saturdays breakfast hours differ to Sundays so we do not have a ‘weekend' time for breakfast so I am unsure how you could be led to believe that Mondays time would vary from that on the card. We shall definitely take this on board and look to make things clearer if we get other guests similarly confused.

"Great short stay"

5
20/10/2015

Great size room, staff are very friendly. Breakfast buffet had a great selection and the bar/grill room as well as the restaurant offer delicious food on their menus. The beach is not far away, and the retail park with all the major shops is just 10 minutes in the car. For anyone who is interested in haunted properties, I got a sense of 2 spirits an old man and a younger girl in my room on the 1st floor. They were very loud but did not stay long. I didn't get chance to use the spa facilities but when coming back to Edinburgh I will stay here as it is a nice close distance for all the sightseeing.

Fifescribe, Manager at BEST WESTERN Kings Manor Hotel, responded to this review
Thank you for posting your comments on your enjoyable, if slightly unusual, stay!

"Value for Money."

5
19/10/2015

Yet again another great stay at the Kings Manor with no complaints, 3rd time we have stayed here and 3rd time we have left happy. Stayed on a Classic Britain deal 3 nights B&B and 2 nights dinner. This time we ate in the Bistro for 2 nights plenty of choice on a fixed menu and all though meals are not fancy good portions and very tasty. Staff as always very polite and helpful. Would like to thank hotel for the upgrade to a club room made our stay even better. Will certainly be back for a fourth time.

Fifescribe, Manager at BEST WESTERN Kings Manor Hotel, responded to this review
Thank you for porting your comments on your last stay. Its always nice to get comments from our regular guests.

"Ideal for 'Doing Edinburgh' "

5
17/10/2015

Stayed for two nights whilst attending a wedding in Edinburgh. Didn't have dinner but breakfast was first class. Our large room had a four poster bed and both bath and shower. The entire hotel is absolutely spotless and the staff were all exceptionally welcoming, friendly and efficient...a credit to themselves and to the management. However one of the most impressive aspects of this 'slightly out of town' hotel was the easy travel links to the city. Only £1.50 return by bus from directly outside the hotel or by train a mere 5 minutes stroll away. No need to worry about the notoriously expensive 'Edinburgh Taxis'!! Will definitely return!

Fifescribe, Manager at BEST WESTERN Kings Manor Hotel, responded to this review
Thank you for posting your report of your stay with us. We are delighted that the hotel fitted your needs and that you enjoyed your stay with us.

"Incredibly comfortable hotel"

4
17/10/2015

Stayed here recently, and had a most comfortable stay. Staff were attentive without being intrusive. Food was good with a large selection available from a well thought out menu. The room was spacious and comfortable, the bed was heavenly, I didn't want to get up in the morning. Thank you for a most enjoyable stay, I'll return some day.

"Charles hay"

5
16/10/2015

Having just arrived home from 4 days in the best western kings manor hotel a very Nice hotel very clean staff very helpful from the moment you walk in the staff was very helpful I could not ask for more in a hotel and its staff also the swimming pool was very good if any thing a bit cold

"Room Too Small"

2
14/10/2015

Lovely staff, good breakfast, but Room 205 is in my opinion too small to be a chargeable room, its approximately 7ft x 7ft with the bed stuffed in a little alcove with a non-functioning radiator. the remaining floor space is also about the size of a single bed. There is also a small wall light about 2ft above the pillow which means you cannot even sit up in bed. I was cold, cramped and did not have a good night!

Fifescribe, Manager at BEST WESTERN Kings Manor Hotel, responded to this review
Thank you for posting your review of your recent stay. As it says on all booking platforms and on our web site our small single rooms are as described –small. Most of our customers who regularly book these rooms appreciate that all the facilities that are available in our larger , and more expensive rooms, are there. Access to our bars , restaurants and leisure facilities are all included , just the rooms are small. These rooms suit a great number of people at their price, but obviously they don't suit you. Can I suggest booking a standard single room or a double for sole use for your next stay. I am sorry that you had a an issue with your radiator, I have asked our maintenance team to look at it to avoid future guests being similarly inconvenienced. Its unfortunate that you had not alerted us to this problem as we could have offered you a portable heater for your room. There is room for one – Just!

"Most enjoyable stay"

5
13/10/2015

Wonderful room, friendly helful staff where nothing was too much trouble. The dinig room needs a little attention but what matters is the excellent food at breakfast and dinner. I have no hesitation in reccommending this hotel.

Fifescribe, Manager at BEST WESTERN Kings Manor Hotel, responded to this review
Thank you for your kind review. Just seen the latest ideas for the refurbishment of Lauders restaurant. Just need to see if we can fit the work in before Christmas or have to wait till January. Looking good!

"Quiet Residential location"

4
12/10/2015

This time my stay was as the last night of a Scottish touring holiday with my wife and 2 dogs. The hotel was just as I remembered it from last time I stayed in Jan 2014. Much less busy this particular evening, plenty of room to park, restaurant was quiet and so service was quite quick. Food was of good quality, as was the choice and quality of breakfast. The room was a good size with plenty of space for the two of us and our 2 small dogs. The room we had came with a king size bed. The additional charge for dogs was just £5. Much less than another B/W hotel where we had to pay £30.

Fifescribe, Manager at BEST WESTERN Kings Manor Hotel, responded to this review
Delighted that you, and your dogs, chose to stay with us again. Hope its not to long before we can welcome you back.

"great stay again"

5
12/10/2015

great stay, friendly staff, free parking, leisure club, really comfortable bed, clean and tidy, great value for money, everything you would expect of an hotel stay. Definitely would stay again in fact third time this year

Fifescribe, Manager at BEST WESTERN Kings Manor Hotel, responded to this review
Thank you for your very kind review. We look forward to welcoming you back.

"Great stay"

4
10/10/2015

This was a nice place to stay to get a breather from downtown Edinburgh. A bit far to walk to downtown, But not that far from the center, updated & clean! Nice breakfast, bar, & amenities. Also close to train station. Good service as well, which made the difference.

Fifescribe, Manager at BEST WESTERN Kings Manor Hotel, responded to this review
Delighted that the hotel , and its location, suited your needs during your stay.

"Opinion of Hotel."

5
09/10/2015

Excellent hotel for travelling into the centre of Edinburgh Food and Staff were also Excellent. I would certainly stay at this hotel in the future. the rooms I would say were average, and the beds are king size and are very comfortable.

"Good reasonably priced hotel"

4
07/10/2015

Have stayed before so know its a good hotel. Room was a club room and large bed and modern. All mod cons etc and good large window. Eevening meal in bistro was ok but not a huge choice. However there are two restaurants and other had a huge choice. Food was good and reasonable price. Pool is good and so was jacuzzi. Was quiet when we went in. Breakfast is buffet style and was godd with plenty of choice.

"Handy for town and East Lothian"

4
07/10/2015

This is the fourth time in just over a year I have stayed at the Kings Manor. The hotel itself if well located for getting into Edinburgh and has good on site parking facilities, although the car park can be busy if you are in on a weekend. A regular bus service can take you in either direction - into town or down to East Lothian. Reception area and bar are nicely decorated and clean and the staff are friendly and helpful. This time I ate in the Restaurant, which I would not normally do. Although it was a little slow (again, busy weekend and the kitchen covers both Restaurant and Bistro) I was very surprised at the quality and choice of menu. The food was beautifully presented and tasty! Not at all typical for a chain style hotel. The pricing was also very very good, particularly considering how expensive nearby lesser restaurants cost. Room wise - I have had 2 really nice rooms when booking doubles or upgrade and have also had a small, tired single in the older part of the hotel (205 - has a very dated and bathroom and the room is very very small although fine for a single night). Breakfast provides a good buffet choice but make sure you get it on room rate when booking or you will need to either get a £10 voucher from reception or pay slightly more cash depending on your choices. (and don't go too late on a Sunday morning in busy season or you will find folk going up for seconds and almost clearing the hot plates out before you can get a chance to get your first breakfast even with staff working full pelt trying to re-stock!).

"Fab visit "

5
06/10/2015

Slightly out of the main centre of Edinburgh bus right outside £1.50 about 15 minutes on bus to city the staff very helpful and approachable food was lovely freshly cooked reasonably priced and plenty to choose from one restaurant also bistro which were we choose to eat drinks reasonable priced used the pool sauna facilities place is spotless throughout hotel .

"great place to stay when visiting edinburgh"

4
05/10/2015

This hotel though slightly outside the centre of edinburgh is certainly worth trying. It is very spacious clean and the staff are extremely helpful and friendly. I was part of a group of 10 ladies who stayed here when visiting edinburgh to see the bodyguard. We had 3 rooms two of which were family rooms. Though there were 4 beds in these rooms there was still more than ample room. It did not feel crowded at all. We ate in the restaurant where there was a reasonable selection of food to choose from and prices were okay considering it is a hotel. We also made use of the leisure facilities which include a sauna and Jacuzzi. All in all a good friendly clean reasonably priced hotel within easy reach of edinburgh city centre as bus stop situation immediately outside the hotel. £1.50 bus fare taxi was £12

Fifescribe, Manager at BEST WESTERN Kings Manor Hotel, responded to this review
Thank you for your kind review. We are delighted that you enjoyed your trip to @The bodyguard' and enjoyed your stay with us.

"overnight stay"

4
03/10/2015

At first thought quite far out from train station. Once there lovely area the hotel is in and there is a town just 5 minutes down the road and a beach. Did not get to the beach. Staying overnight for a wedding. Bus stop right outside the hotel which takes you right into princes street. Cheap bus ride only £1.50. Staff were lovely. We were upgraded to club room as attending a wedding. Room very large and spacious. There is also swimming facilities and a spa which if you had time you could attend. Some guests from wedding did and they enjoyed. Went to the restaurant for tea. Food was gorgeous and loads of flavour. You had a big plateful. Good value for money and great quality. Great thing about it there was around 9 of us and we all ate at the same time which was a bonus. All the food was at a great standard. Would definitely stay again.

Fifescribe, Manager at BEST WESTERN Kings Manor Hotel, responded to this review
Thank you for posting a report of your stay. I hope that you can come back to try out some of our leisure facilities – and take a stroll along the beach.