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Best Western Abbots Barton Hotel, Canterbury

4.0/5  - basé sur 1330 notations.
36 New Dover Road, CT1 3DU, Canterbury, Great Britain - See map

Best Western Abbots Barton Hotel has offered unique Kentish character to guests since 1927. Its Gothic style building dates back to the 1830s, and ensures all who visit return home with a few Canterbury tales of their own! Today, the hotel is ideal for those seeking the 'picturesque' and the 'personality' that Britain is famed for, with tasteful-yet-traditional refurbishment in recent years only adding to its appeal. Tranquil gardens mean there's as much peace and quiet to be found outside as there is within our 19th Century walls, and you'll find all the comforts and amenities of a first class modern hotel at every turn. The hotel has free onsite parking and is just five minutes' walk from the County Cricket Ground should you want to be bowled over by the tradition and intrigue of the 'Gentleman's Game'. Enjoy your stay.

Best Western

Abbots Barton Hotel

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Hotel advantages

  • Restaurant
    Restaurant
  • Air conditioning
    Air conditioning
  • Cocktail lounge
    Cocktail lounge
  • Free parking
    Free parking
  • 24-hour front desk
    24-hour front desk
  • Safe deposit box
    Safe deposit box
  • Onsite laundry
    Onsite laundry
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Guest reviews

In partnership with tripadvisor fr
Certificate of Excellence 2018
based on 1334 guest reviews
NOTE ISSUED
Excellent
612
Very Good
486
Average
150
Poor
50
Terrible
36
REFER TO NOTICE
Business Business
142
Couples Couples
691
Family Family
207
Friends getaway Friends getaway
170
Solo travel Solo travel
54
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"Comfy bed!"

3
20/07/2018

We stayed here for two nights, booking 2 rooms. Ours was 220 with a view over the front car park. Our sons was 301 with a view of the rubbish at the back. Room only. Both were clean and comfy. It was very hot (30+°) during our stay so we took taxis into town, these averaged at about £7/8 each trip one way. Cheerful and helpful staff. Free parking. Did the job.

"Excellent base for visiting Kent"

4
16/07/2018

We decided to spend a few days in Kent so why not in the city of Canterbury. Abbots Barton Hotel is a 10 - 15 minute walk from the City Centre. You can easily spend a day there alone - be prepared to pay for the Cathedral but do make the investment (& try to look past the scaffolding) The rest of Kent is a maximum of 40 minutes away with the coast at Whitstable just 20 minutes. The Hotel itself was a very welcoming we stayed for 4 nights, our room was clean and well serviced, staff were excellent. Breakfast was very good - great options and plenty of fresh food on offer. On days 3 and 4 we had a visiting choir who arrived by coach. The dining room dynamic changed - it was full to bursting however the staff managed the situation well . They got everyone seated, the groups stayed together, breakfast service still flowed and no one seemed to suffer As it was warm we had tea in the gardens most days after spending the day site seeing. Bar staff we friendly, knew the area and help plan time out Would we go again - Yes certainly

abbotsgm, Manager at Best Western Abbots Barton Hotel, responded to this review
Thank you for your review. I am pleased to read you found us very welcoming and that your room was to your liking. My team are used to the hotel being at full capacity especially at peak breakfast times, and I am pleased to hear there were no lapses in the quality of service provided. We all look forward to welcoming you back again very soon. Kind Regards

"Great dog friendly hotel"

4
14/07/2018

We visited here last weekend with our chocolate lab. We were impressed that on arrival to our room there was a dog blanket and water bowl waiting. The room was clean and smelt lovely. The staff were really friendly and having our dog with us was no problem. We had drinks on the patio and ate in the spacious bar area both very pleasant and comfortable. The hotel was a short walk into Canterbury and had small but lovely grounds. The evening menu was fairly limited and the starters and desserts slightly over priced however the breakfast was plentiful; catering for all tastes. Staff were friendly, helpful and very eager to please. We had a lovely anniversary overnight stay.

abbotsgm, Manager at Best Western Abbots Barton Hotel, responded to this review
Thank you for your review. I am delighted to read yourselves and furry friend enjoyed your stay with us. We always like to add the additional touches for guests pets as we see them as fellow guests as-well. Our A La Carte Menu offers a choice of 9 starters,15 main courses and 9 desserts with the majority of ingredients sourced locally or ethically. All our dishes are also made in house and freshly prepared to order. I am pleased you enjoyed our breakfast offerings. Thank you also for mentioning my team and pleased you found them all friendly and helpful. Kind Regards

"My 76th Birthday Treat"

3
11/07/2018

We chose this hotel because it was close to the Canterbury City Centre but far enough away with a 2 acre garden (their website said!) to relax in. The reception staff and porter were very helpful. Our room (Standard Twin) was nicely furnished (although the wardrobe door needed attention - Room 129 - and the modern washbasin had this ridiculous plug that allows water to flow away constantly! Just like the Greek hotels.) On our first night, as we were tired from travelling, we had dinner in the restaurant. The soup had to be returned as it was tasteless and our waitress immediately apologised. Then we ordered venison. This was a joke! We had two pieces about 1" square of venison and absolutely not acceptable. There was a wedding party in on our first night and we wondered if the kitchen had run out of food? We found a great pub nearby for the remainder of our stay for dinner. The breakfast was OK, but the restaurant staff seem very disorganised and the lighting is poor and no windows. Our chamber maid was very good and our room was always clean and the bed was comfy. I understand that the rooms are being refurbished at the moment and extra rooms are being built. With an improvement in the restaurant, the hotel is a useful place for a few days of exploring the historic City. Thoroughly recommend the boat trip on the River Stour, but not happy to pay £12.50 admission to the cathedral.

abbotsgm, Manager at Best Western Abbots Barton Hotel, responded to this review
Thank you for your review of your recent stay. I am pleased to read your room was to your liking, although do apologise about the wardrobe door and sink plug, my maintenance team have been into that room and rectified those issues and I thank you for bringing them to my attention. I was most saddened to read you did not enjoy dinner with us, and that the soup was not to your liking. I have spoken with the waiting team regarding the venison who inform me nothing was mentioned when the table check was done. We will always try to rectify an issue if we are made aware. Our restaurant does not have windows as it is an internal room, there are plans as part of our refurbishment programme to relocate the restaurant to the front of the building which will remedy this. I can only apologise you found the lighting levels low, I have never had feedback of this nature but will look to see if there are ways of improving this. Thank you also for mentioning my room attendants, they certainly do work very hard to keep the cleanliness standards that we have set out. Kind Regards

"A lovely hotel"

5
09/07/2018

Stayed at Abbots Barton for five nights as part of a tour. My room was large, comfortable and very clean. The hotel staff were so accommodating, and handled our group of 30 with aplomb. Dinners in the dining room were delicious, especially the soups and desserts. The breakfast buffet had the best little croissants and pain au chocolat, and whatever herb was in the scrambled eggs make them extra tasty. The only complaint I had was with the pillows. Very hard, flat, foam. Investing in fluffy down pillows would be a great investment!

abbotsgm, Manager at Best Western Abbots Barton Hotel, responded to this review
Thank you for your review. I am delighted to read you enjoyed your stay with us recently and that your room was to your liking. All our pillows are non allergenic, apologies though you found yours to be flat, I have passed your comments to the head housekeeper to look into and replace where necessary. Thank you for mentioning our food offerings and I am pleased you enjoyed what we have to offer especially our croissants. I am also pleased to hear my team looked after you whilst you were here. Kind Regards

"AMAZING AFTERNOON TEA"

5
08/07/2018

We brought a Groupon for afternoon tea here. Wow what a lovely surprise, we had a lovely time, whilst not the cheapest afternoon tea I've ever purchased on Groupon -well worth the money. Lovely salmon,cucumber,ham & cheese sandwiches on brown & white bread, AND the most Delicious scones I have eaten in a long time, sooo fresh, crispy on the outside and lovely and soft inside Yummm. Please give my compliments to the chef as I'm told they are made in house - and ask if I can get a dozen to take home lol ?? Washed down with lovely Earl Grey tea we then tried to tackle the Bakewell,Victoria sponge & Lemon drizzle cake. Needless to say we asked for a doggy bag. It was very quiet on this particular afternoon, and the lovely staff came and checked that we had everything that we wanted and then left us to take our time & Enjoy !! Would highly recommend with or without a Groupon voucher and we will def go again, as it's one of the best I have had for a while !

abbotsgm, Manager at Best Western Abbots Barton Hotel, responded to this review
Thank you for your review. I am delighted to read you enjoyed afternoon tea with us. I have passed your comments about the scones to the chef who is delighted you enjoyed. Our afternoon teas can currently only be purchased through the above website. We all look forward to seeing you again very soon. Kind Regards

"Restaurant could do better!"

4
03/07/2018

Stayed with a group of friends. The staff are all friendly and helpful but special mention must go to the night porter who was extremely helpful. Our room was one of those still in need of refurbishment, it showed, but was still acceptable. The biggest let down was in the restaurant. Breakfast on the first morning was a bit of a shambles, struggled to get anyone's attention to get tea and coffee. Also had to sort ourselves out as no one told us what was happening. Very different on 2nd morning when the supervisor was back on duty and things ran like clockwork. We had prebooked the dinner menu for the 2nd evening and although the food was good, the service was a bit rushed. First time I have been offered tea/coffee at the same time as my dessert was put on the table. It was not very fresh when we did eventually get it after savouring our dessert. Another letdown was the lack of disabled toilet for our friend, in a wheelchair, who visited us at the hotel. The gents' toilet involved steps and when we enquired, we were told that he would have to use a bedroom toilet. Overall, it was a good stay, plenty of parking but little things let it down.

abbotsgm, Manager at Best Western Abbots Barton Hotel, responded to this review
Thank you for your review. Firstly thank you for mentioning my team especially my night-porter, I am delighted to read that you found them all very friendly and helpful. My apologies for the breakfast on the first morning, this is not our normal standard of service. Your comments have been passed onto the food and beverage manager to look into and address where needed. I am however pleased the service was as it should have been the following morning. I note your point about the coffee and will discuss with the team. We currently do not have disabled facilities at the hotel, this is being addressed though as part of our refurbishment schedule. We will always offer a bedroom as our ground floors rooms allow for easier access. Kind Regards.

"Romantic hotel"

4
02/07/2018

Nice gentleman at RECEPTION that gave me honey for my sour throat. Romantic and Spacious room with air conditioning. Enough sparking space and nearby city center. City map can be found ready on reception desk.

abbotsgm, Manager at Best Western Abbots Barton Hotel, responded to this review
Thank you for your review. I am pleased to read that you enjoyed your stay with us and that your room was to your liking. Thank you for mentioning my reception team and please they looked after you. We hope to welcome you back again. Kind Regards.

"A very pleasant stay"

4
27/06/2018

Stayed for three nights on a short trip with family. The staff in the hotel are very friendly and helpful. The rooms are very clean. A little dated in places. I stayed in room number 1 on the ground floor which is a single room. It was perfectly adequate although I found the pillows were so flat and uncomfortable that I had to ask for a third one. There was a wedding there on our final night (a Saturday) which made parking very difficult as the lawn used as an overflow was being used for croquet. Bath and shower were good with an abundance of hot water. Breakfasts were ok but we had to wait on one occasion for the fruit juice to appear. There is a range of hot foot as well as the normal croissants etc. Decided to skip the 'specials' having tried one of their suggestions - eggy bread and chocolate chip - definitely don't mix! A lot of renovation work apparently going on to create more rooms and a spa area - did not cause any problems with noise.

abbotsgm, Manager at Best Western Abbots Barton Hotel, responded to this review
Thank you for your review. I am pleased to read that you had a pleasant stay with us recently and that your room was perfectly adequate. My apologies the pillows were not to your liking, we will always supply more if needed which I am pleased to read was done. Our Eggy Bread has a variety of sides available to order, I am sorry the chocolate chip option was not to your liking. We are currently undergoing a major expansion and refurbishment project as you say, all works being carried out are done with minimal impact on our guests stays. Thank you for mentioning my team, and I am pleased you found them all friendly and helpful. We hope to welcome you back again in the near future. Kind Regards.

"Overnight stay"

5
23/06/2018

We visited Canterbury to move our son out of university halls and decided to stay overnight and make a it a couple of days visiting beautiful Canterbury. The Best Western Hotel was a delightful hotel with a combination of old and new build. Beautiful grounds. Ample car parking. Hotel staff we found very welcoming. Extremely polite and nothing was too much trouble. The room was perfect. Very nicely decorated with onsite and a jaccuzi bath. We would not hesitate to stay there again. Mr and Mrs Steve Botham.

abbotsgm, Manager at Best Western Abbots Barton Hotel, responded to this review
Thank you for your review. Delighted you enjoyed your stay with us whilst visiting Canterbury. I am pleased you liked the decor of your room and made use of the Jacuzzi facility. Thank you also for mentioning my team, and glad you found them all welcoming and polite. We look forward to welcoming you back. Kind Regards

"Quaint hotel"

4
23/06/2018

This hotel is the complete package: clean; good location; polite staff; and good food. Situated just outside of Canterbury, the Abbots Barton offers lovely spacious rooms and an immaculate bathroom area. Despite there being a great many rooms, you never get a feeling of being over crowded. Breakfast in the morning is fantastic with a range of hot and cold foods available. In terms of the location, the hotel is a 20-25 minute walk into Canterbury. There are other hotels a bit closer, but because of the grounds of this one, it would not be feasible to have it closer. Staff are knowledgeable of the area, but not completely of their own booking system as they failed to book the correct time fr a future visit, and then had to cancel on us. Not ideal. Generally speaking, a nice hotel which is perfect for a weekend trip to the Garden of England.

abbotsgm, Manager at Best Western Abbots Barton Hotel, responded to this review
Thank you for your review. I am pleased you enjoyed your recent stay with us and that you fund us to be the complete package. We do have some new members of the team who are still learning the reservation system, my apologies for any mistakes they made, Your comments have been passed to the front office manager so that additional training can be given. Thank you for mentioning our breakfast offerings and I am delighted everything was to your liking. We hope to welcome you back again in the future. Kind Regards

"Pleasant surprise"

4
19/06/2018

Wasn't sure what to expect, but was pleasantly surprised when we got to the room. We had a nice corner room with was of good size. It is very conveniently located to the attractions in town. Would recommend this hotel. Clean, good value. Food was average, but edible.

abbotsgm, Manager at Best Western Abbots Barton Hotel, responded to this review
Thank you for your review. I am pleased we exceeded your expectations and that your room was to your liking. My apologies you only found our food offerings average, I will be discussing your feedback with the head chef. Please feel free to contact me directly with more feedback so we can use this to improve on our offerings. Kind Regards.

"Great staff,"

4
18/06/2018

Very friendly and helpful staff. The room was a little dated but very clean. Had breakfast and an evening meal in the restaurant. Both were very nice. Good location with about a 10 minute walk into Canterbury.

abbotsgm, Manager at Best Western Abbots Barton Hotel, responded to this review
Thank you for your review. It's always nice to hear my team are doing what they do best and I'm pleased you found them friendly and helpful. We are in the process of adding on additional bedrooms to the hotel, once this is completed we have a full refurbishment of all our existing bedrooms planned to bring them more up to date. Thank you also for mentioning our food offerings and pleased you found both your breakfast and dinner to be very nice. We hope to welcome you back again. Kind Regards

"What I experienced, I liked"

4
17/06/2018

I stayed for two nights here, but did not sample the food at all, so cannot comment on that. The hotel is attractive and spacious. The reception staff were pleasant and efficient. My room was faultless - spotlessly clean and well decorated with all the comforts I would want, plus space. Would definitely go again.

abbotsgm, Manager at Best Western Abbots Barton Hotel, responded to this review
Thank you for your review. Always good to hear guests enjoy their stays with us and I am pleased to read you found your room faultless and spotlessly clean. We do pride ourselves on our levels of cleanliness and my housekeepers work hard to maintain this. I am pleased you would visit us again, and we look forward to welcoming you back. Kind Regards

"Trip away."

5
08/06/2018

Lovely room. Spacious for single room. Powerful shower and all clean. I would stay again. Lovely building and not to modern as it suits the architecture. Staff all polite and attentive. Breakfast was lovely, maybe a tad to expensive at 12.50 but was nice.

abbotsgm, Manager at Best Western Abbots Barton Hotel, responded to this review
Thank you for your review. I am delighted to read you enjoyed your stay with us and that your room was to your liking. It is always good to hear that my team were polite and attentive, thank you for giving them a mention. We hope to welcome you back again in the near future. Kind Regards.

"Beautiful old building in a great location"

3
04/06/2018

As part of a Seniors Tour group who spent 7 nights at BW Abbots Barton I would definitely recommend the site for the location, very comfy rooms and for the most part very friendly front of house staff who helped immensely with directions etc. There was a wedding on the weekend we were there and they placed our group further away from where the noise would be a bit much. I am unsure if due to our length of stay .... the housekeeping staff may have been told to go over the room lightly as glasses/cups were never washed/replaced nor were coffee/tea replaced after we had used some supplies. Also repeated notes on bed to "Keep beds apart" never were adhered to, they were always together when we entered after our daily outing. Not major concerns ... the room was very comfy and beds were GREAT. Having breakfasts included and many of our dinners proved a bit much .... the selection of food in the morning was exactly the same every day, no changes and it was a bit repetitive for a 7 day stretch. Staff were very busy and run off their feet in a.m. Fresh fruit was grapefruit and prunes, with the usual assortment of other normal items. The fried eggs sitting in oil was soooo very unappetizing. Dinners were off and on .... the presentation was there but not the quantity or quality. Risotto was offered to us as either an Appetizer or Main Meal (or both) most days. The portion of bread at dinner offered is maybe 3"x 2" ... appr ... it was a joke. A nice roll would have been so much better. If you had soup ... it was only a few spoonfuls and you were done. HOTEL GREAT ... Restaurant .... go out and eat elsewhere.

abbotsgm, Manager at Best Western Abbots Barton Hotel, responded to this review
Thank you for your review. Firstly it is great to see that our location was good for you and you found our rooms very comfy. I have passed your comments onto my head housekeeper regarding the servicing of your room, so that she can feed back down to the team. They don't change the plastic tumblers unless they have been placed in the bin, I have now changed this policy so that they get replaced daily if they have been used. Our breakfast offerings do not change, although we do offer a wide variety of choices, from the continental with cereals, fresh fruits, ham and cheese, granola, dried fruits, home made bread to the full cooked options of eggs bacon sausages mushrooms and tomatoes, we also have an a la carte menu with other additional dishes which are cooked fresh to order. The bread given out at dinner is made fresh in house, naturally we would have supplied more if asked. We usually get positive feedback about our food from tour groups, so I can only apologise that our offerings were not to your liking. Finally thank you for mentioning my team, and I am pleased you found them friendly and helpful with your queries. Kind Regards

"Nice hotel but food not up to the expected standard"

3
29/05/2018

This is a pleasant and handily placed hotel with nice rooms and friendly staff. It is very good for a visit to the centre of Canterbury about a 10 minute walk away. Its one problem is that it presents a gourmet menu (venison, lobster, duck etc.) but does not deliver it consistently. We stayed a couple of years ago and the food was sometimes mediocre, and we found it so again this month. Steak overdone and chips in a similar condition - pretty basic errors really.

abbotsgm, Manager at Best Western Abbots Barton Hotel, responded to this review
Thank you for your review. I'm sorry to hear that you weren't happy with your meal in our restaurant, I will pass your comments on to the kitchen team. We're glad to hear that you found the hotel to be comfortable and our staff friendly. Kind Regards.

"Has parking, Miss the restaurant"

3
28/05/2018

Reasonable hotel, bit dated, clean, staff not very interested in their job. Visited the restaurant for dinner. Not a pleasant experience, staff in training with no trainer, repeated our order three times. finally arrived and in my steak was inedible, still had blood running and raw in centre. Staff insisted on cooking another one, tasty, salty and tough. No need to visit again.

abbotsgm, Manager at Best Western Abbots Barton Hotel, responded to this review
Thank you for your review of your stay back in April. I am pleased to hear you found us a reasonable and clean hotel. Our decor is classic in style to match the Victorian Gothic mansion in which it sits, I appreciate this may not be to everyone's taste. Please accept my apologies for the issues you encountered in the restaurant, we have had some new members join our team in the last few months, but whilst training they are never left unsupervised, their is always a supervisor on shift during restaurant opening times. I have fed your feedback to the head chef regarding your steaks, thank you for bringing this to my attention. Kind Regards

"Excellent stay"

5
26/05/2018

We were just overnight guests with plans in Canterbury and therefore didn't try the restaurant but overall, it's a beautiful hotel with friendly staff and our room—way up on the top floor—was spacious, clean, tastefully decorated, and very comfortable. The Abbots Barton exceeded our expectations; we've stayed in places that were a lot more expensive but not nearly as nice. I've seen some reviews where people complain about it being "old fashioned" but we found that to be part of its charm! We were, at first, a little concerned about the walk into the city centre but it wasn't as far as we thought—probably about 10 minutes or so—and quite a pleasant little hike at that! The only drawback we can think of was the air conditioning unit in the room. The room was quite warm when we got there and we turned on the A/C to cool it off; it didn't cool the room much and there was quite a lot of condensation that dripped from it onto the desktop below. Once the sun went down, however, we turned it off and opened the windows for the night and it was fine. It was one of the quietest places we've stayed as well! We would definitely like to stay here again next time we're in Canterbury!

abbotsgm, Manager at Best Western Abbots Barton Hotel, responded to this review
Thank you for your review. I am delighted to hear you had an excellent stay with us and that your room was to your liking. My apologies you had issues with the air conditioner, I will have maintenance check the unit. We look forward to welcoming you back very soon. Kind Regards

"Nice and handy"

4
25/05/2018

The hotel is just a walk to the centre of Canterbury.Check in was fast and efficient. The room was tidy and clean, The staff were helpful and polite. Breakfast was plentiful with a good variety choices, although they could do with additional toasters. Will definitely book there again.

abbotsgm, Manager at Best Western Abbots Barton Hotel, responded to this review
Thank you for your review. I am pleased to read you enjoyed your stay with us, and our location was good for your needs. Also pleased you enjoyed our breakfast offerings and found all my team to be helpful and polite. We look forward to welcoming you back again soon. Kind Regards

"Business overnighter "

3
23/05/2018

Great location for Canterbury and staff friendly and helpful. Free parking on site seemed adequate. Decoration is quite old fashioned in the general areas and rooms. There was a number of retirees staying who were on a tourist bus tour so probably in line with this type of guest expectation. I was in what seemed to be a bridal suite with a 4 poster bed, seating area and jacuzzi bath. All very nice but the bathroom had no shower unit so had to sit in the jacuzzi holding a shower head attached to the bath taps above my head. Not really what you want on a business trip. Breakfast was ok but pretty basic, with boiled potatoes but no hash browns. Very limited choice of fruit unless you like figs/prunes... So in summary the hotel is ok, but if you want a modern contemporary hotel, it's not for you.

abbotsgm, Manager at Best Western Abbots Barton Hotel, responded to this review
Thank you for your review. I am pleased you found my team friendly and helpful and that our location was great for your needs. We are a traditional style hotel and our decor in keeping with the Victorian Gothic Mansion in which it sits, I appreciate this may not be to the taste of everyone who may prefer somewhere more contemporary. Our four poster room is one of our deluxe rooms, which does come with a Jacuzzi bath. We would have been more than happy to find an alternative room with a shower if you had made us aware at the time. Our breakfast buffet consists of continental and hot cooked items along with an a la carte menu for cooked to order items. On the buffet we also put out fresh melon, pineapple, strawberries and grapes along side the figs and prunes. The saute potatoes are oven cooked and not boiled, all our hot breakfast items are cooked from fresh, we do not purchase pre-made frozen products such as hash browns. Kind Regards

"avoid room 5!"

3
16/05/2018

If you are travelling solo make sure they give you a room with a double bed. Room 5 is a very old-fashioned and small room with a single bed and for some reason I couldn't work out they have tightly nailed blue plastic gauze across the 3 windows, making it feel very claustrophobic and difficult to get fresh air. I booked online as a single adult but when I went back online the price for a double was cheaper than the room they gave me. I didn't bother complaining but won't stay again.

abbotsgm, Manager at Best Western Abbots Barton Hotel, responded to this review
Thank you for your review. It is always disappointing to hear we have not met our guests expectations. I have checked your booking and you had reserved a standard single room which is advertised as having a single bed. These rooms are smaller in size. Our ground floor rooms do currently have protective blue gauze over the windows, this is for health and safety reasons as these rooms are currently facing our expansion project, please accept my apologies this detracted on your stay. We always ask our guests to let us know if they have any issues or are not happy with their rooms so we can try and resolve it for you. Kind Regards.

"Excellent Hotel"

5
12/05/2018

The Abbots Barton Hotel is well appointed both inside and out. It's located in a relaxing setting. A short walk from the city centre & has ample free parking. The Hotel is extremely clean and comfortable. The restaurant is excellent. Breakfast is superb. Quality & service are consistently maintained even at peak times. ?New facilities consisting of a swimming pool & sauna etc. are being developed.?The staff are helpful, friendly & professional. A special mention needs to be made of Radmilla in reception, Dean & the reception manager, Sarah. ? In the restaurant, Oliver provided excellent service & Petro adds a touch of refinement that is rare in a hotel of this size.?A great place to stay. If you choose this hotel you won't be disappointed!

abbotsgm, Manager at Best Western Abbots Barton Hotel, responded to this review
Thank you for your review. I am delighted to read that you enjoyed your recent stay with us. We are indeed currently in the process of extending the hotel, creating additional bedrooms, a new restaurant and functions space, with further plans for a spa and swimming pool. My team do work exceptionally hard to look after all of our guests, and it nice to see that there efforts are recognised, thank you for especially giving Radmila, Dean, Sarah, Oliver and Pietro a special mention, Your kind comments have been passed onto them. We do hope to welcome you back again soon. Kind Regards.

"Invasion of privacy"

1
05/05/2018

I stayed at this hotel last night on the 4th of May. I went back to the hotel after my night out in Canterbury. Both myself and my friend were unaware of our level of noise when talking and laughing. The night porter then phoned the room and asked if we would mind our noise. So far so good, and good procedure. We respectfully quietened down. So we had a bath which has a jet/ spa option installed, and were talking and having a drink, to our amazement and utter disgust, the night porter entered the room whilst we were in the bath, completely breaching my human rights, the right to privacy, he did not knock on the door, or make a second phone call as should have been done. I asked the porter if he would please leave, (rather frustrated) but continued to say we were making too much noise. Not happy, I got rather cross and it ruined the rest of my evening. When speaking to the manager the next morning, I asked what noise was heard, all I was told, “it was not recorded or noted”, meaning it could have been the bath making the noise. But there is nothing in the customer policy/ rules stating we can't have a bath with the jets on. The manager didn't seem fussed, all he said was, “I will be taking it further with the night porter but that's all that he could do”. The manager didn't seem fussed that my human right had been broken or that it ruined the rest of my stay. I can be sure, never to stay at this hotel again. I was given an email so I am able to get a breakfast free of charge, however, I'm there for more then just the breakfast. To anyone who is thinking of staying at this hotel, don't expect anything grand.

abbotsgm, Manager at Best Western Abbots Barton Hotel, responded to this review
Thank you for your review and for the avoidance of doubt by readers and from our perspective. As I am sure you can appreciate when we receive a complaint about other guests making too much noise we must act upon it. In this particular case the complaint received from your neighbours was a bedroom with good separation and sound control ie: beds are not back to back etc, so the noise was ‘substantial'. Complaints were received in the early hours about the levels of noise that were coming from your room, indeed my night staff when investigating initially could hear you from the main stair case. Therefore, a call was made to your room to politely ask that the noise levels be reduced, a call which resulted in my night staff being hung up on. My night team will always monitor the situation once complaints have been received as to make sure it does not continue, which in this instance it did. Therefore, he knocked repeatedly on your door for a good 5 minutes without any answer although you could be heard inside, obviously with the amount of noise being made you were unable to hear him knocking at the door. As he was not able to get your attention whilst knocking he was left with no option but to gain entry. A decision that was not taken lightly, but the welfare of our other guests must also be taken into consideration as I am sure you can appreciate. You did speak with myself the following morning regarding the issue you encountered, to say I was not fussed is highly inaccurate and unfair. As was discussed with yourselves I would need to investigate what was being bought to my attention, I never said I couldn't say what type of noise was being produced, I said the noise was being produced by yourselves, so to say the jets on the jacuzzi bath was the possible cause is not accurate. The ‘noise' was not ‘mechanical', let's put it that way. I apologised continually for the things you were raising, I even offered yourselves a discounted stay on your next visit to Canterbury and would also include breakfast into the rate as you were staying on room only. A gesture I did not have to offer when it was yourselves causing the disturbances to other guests in the hotel. It is with respect for your ‘neighbours' and no different from respecting your neighbours where you live, a hotel is no different and we will always enforce unsociable behaviour action for the benefit of the majority without being disrespecting, if you choose to ignore this we will always reserve the right to terminate your residence with us, which we chose not to do with yourselves.

"A very traditional hotel"

4
30/04/2018

The location is good with sufficient car parking when we visited and only a ten minute walk into the city centre so you have no need to take the car if that's where you're heading.. Set in large grounds and well back from the road, we had absolutely no traffic noise in our room overlooking the back of the hotel. The outlook was not good but it didn't really matter as we weren't there to look out at it for long each day. More importantly it was well away from the road and nearest buildings and enabled us to sleep with open windows. I'm sure the view it will improve when the building works are completed. The room appeared to be newly decorated (apart from the armchairs which looked as though they were possibly awaiting replacement to fit in with the rest of the room?) and was large enough for us to be very comfortable. The bathroom too was spacious, absolutely spotless and well-appointed with ample supplies of toiletries. Although the shower was over the bath it had good water pressure and there was plenty of hot water. There was free WIFI, the usual coffee/tea making facilities, hair-dryer, TV, etc but no clock. The buffet breakfast had a very good selection of hot and cold fruit, cereals and hot food – the bacon was especially good. The only gripe was that the coffee was not up to the standard of the food. .Staff were friendly and helpful, though service in the bar could be rather slow. Overall, I would certainly recommend this hotel if staying in Canterbury and would happily revisit if I was in the area.

abbotsgm, Manager at Best Western Abbots Barton Hotel, responded to this review
Thank you for your review. I am pleased to read you enjoyed your recent stay with us. We are currently undergoing a major refurbishment programme, we hope to have our new bedrooms online by the end of the year, with our existing bedroom stock due to be fully refurbished once these new rooms come online. I am however please you found your room comfortable and spacious. The clock is built into the televisions and can be found at the bottom of the set. Thank you for mentioning our breakfast offerings and pleased you enjoyed what we have to offer, apologies though that the coffee was not to your liking. We look forward to welcoming you back on your next visit to Canterbury. Kind Regards

"Lovely Hotel"

5
29/04/2018

Stayed here for a weekend break, and was not disappointed. Such a lovely, clean hotel with very friendly staff. Just about a 5 minute walk from the town centre, so its very convenient. Comfortable beds and a quiet night's sleep. Very highly recommended.

abbotsgm, Manager at Best Western Abbots Barton Hotel, responded to this review
Thank you for your review. Delighted to hear you enjoyed your stay with us and that our location was convenient for your needs. I am pleased you found all my team friendly and our beds comfortable. We hope to welcome you back again soon. Kind Regards

"Pleasant, easily found and accessible to Canterbury"

4
26/04/2018

Comfortable superior double room.but up in eaves with no direct outlook. Surprised that no biscuits supplied with tea making facility.Staff very helpful and efficient. Breakfasts good.Dinner menu rather expensive but food was good.

abbotsgm, Manager at Best Western Abbots Barton Hotel, responded to this review
Thank you for your review. Glad to hear you found your room comfortable. We don't supply biscuits on the hospitality trays, but we would be more than happy to supply if requested. I'm pleased you enjoyed our breakfast and dinner offerings and found my team friendly and efficient, thank you for giving both a mention. We hope to welcome you back again. Kind Regards

"Brief overnight stay but very comfortable"

5
23/04/2018

First impressions of Abbots Barton Hotel was lovely. Friendly welcome at reception always helps and we were greeted with such. We only stayed overnight but loved the experience. Parking is tight and for our visit we had to use the 'overflow' parking on the grass lawn in front of the hotel but this was not a problem for us. It is possible to drive up to the door of the hotel to drop off bags if necessary. Our room was very attractive, light and welcoming. Clean and nicely decorated. No attractive view out of our window but again, not a problem for our purposes. We had a quick pint in the lounge which was lovely except for numerous stray coffee/tea trays left by other guests. It was noticeable but did not spoil our enjoyment of the hotel and its amenities but suspect service might be slow during the week. We loved the proximity and easy walking distance to the city which is why we will definitely choose to stay here again.

abbotsgm, Manager at Best Western Abbots Barton Hotel, responded to this review
Thank you for your review. I am delighted to read you enjoyed your stay with us and my team looked after you well whilst here. My apologies for the bar tables not being cleared, this does not sound like the normal standards we deliver and will be looking into that. The hotel is currently undergoing a redevelopment programme which will see additional facilities added, this has meant the loss of part of our car park whilst works are carried out. We look forward to welcoming you back again very soon. Kind Regards

"Great Find"

5
23/04/2018

Check in was fast and staff very pleasant, they didn't realise that we had our dog with us but this was no problem and a bowl and blanket were quickly delivered to our room on the 1st floor. The room was large with all facilities needed, bathroom was big again with shower and bath wash. shower was excellent with massive bath sheets changed daily. Hotel is only a 5 minute walk to Tesco express and 10 mins into center. Breakfast: As we had the dog with us we were set up in bar area. which was fine. on the 1st night we had a breakfast waiter called Carmello who was a credit to the Hotel (thank you Carmello) As it turns out Carmello has only been working for a short while, im sure he will be there a long time. Breakfast it self is Buffet style and whilst im not a big fan of this i must say it was very good with one small niggle that even thou the fried eggs look wonderful the yolks were always hard even when i asked for fresh ones they came out with hard yolks. 2nd day i changed to poached and these were perfect. But all round a great find and we will definitely be staying here again. Thank you all for a very comfortable stay . Tim

abbotsgm, Manager at Best Western Abbots Barton Hotel, responded to this review
Thank you for your review. I am delighted you enjoyed your stay with us and that your room was to your liking. I'm pleased you enjoyed our breakfast offerings, apologies though for the over cooked eggs, I have passed your comments onto the breakfast chef so that this can be rectified. We look forward to welcoming you back very soon. Kind Regards.

"Work trip"

4
23/04/2018

Booked here as it was cheaper than the nearby Premier Inn....and what a find! Things didn't start out great as I arrived at the hotel with a colleague to discover that the room bookings had been incorrectly passed on by the 3rd party online booking system and that my room had been missed from the booking. However the staff on reception were extremely helpful and despite the hotel being very busy they were able to find me a room for the night. The room itself was wonderful with an extremely comfortable bed and a large luxurious bath. In a brilliant location with just a short walk to the city centre. The breakfast was plentiful and freshly prepared. Overall, despite the minor glitch at arrival, a marvellous stay.

abbotsgm, Manager at Best Western Abbots Barton Hotel, responded to this review
Thank you for your review. I'm pleased to read my team were able to rectify the mistake made by the 3rd party booking agent and that this didn't detract from your stay. I am also pleased you enjoyed our breakfast offerings. We hope to welcome you back again soon. Kind Regards

"Good Location Hotel"

4
22/04/2018

Friendly staff and very clean hotel which what we saw was well kept and maintained. It was about 12 minutes to the town centre and around 15/ 20 to the cathedral walking. We did not eat at the hotel so can't comment on the food. The bar had a good selection of beer and spirits The rooms were spacious the bed comfortable but the shower was poor and needed replacement . I did inform the reception on leaving.

abbotsgm, Manager at Best Western Abbots Barton Hotel, responded to this review
Thank you for your review. I'm pleased to hear you had a good stay with us and you found your room spacious and comfortable. My apologies for the shower this has since been replaced, thank you for bringing it to our attention on check out. Thank you also for mentioning my team and pleased you found them all friendly. We hope to welcome you back again soon. Kind Regards

"Ideal for attending Kent County Cricket"

4
10/04/2018

A 3-star,traditional-style,comfortable hotel at a fair price. Our double room was a bit tight but was clean, well equipped,with a comfortable bed, and warm,once I put the radiator on. We did not have time to take dinner there but had some excellent,generously filled sandwiches.The buffet breakfast was good. I particularly enjoyed tinned figs and a very generous dish of smoked salmon and scrambled egg,the latter being beautifully cooked.My partner enjoyed a generous portion of kippers and poached eggs but there was also,of course,a cold buffet and help-yourself full English,in addition to all the usual juices,yoghurts,cereals,grapefruit,patisserie and different breads. Service was good throughout. The receptionist was very helpful and efficient and willingly helped with luggage,which being disabled we very much appreciated.She also booked a taxi and,without being asked ,chased it up when it was late in arriving. The waiter who brought the sandwiches was very friendly and willingly brought extra water for our pot of tea. Breakfast staff were keeping the buffet well stocked and keeping tables tidy. There was a reasonable amount of parking space on site and disabled parking close to the main entrance. Reception helpfully gave us a ground floor room near amenities. There were a few small niggles. We needed to order flannels, water,biscuits and more tea and milk. I have to say that all of these,in addition to extra pillows, were brought very cheerfully and quickly to our room,by friendly and helpful staff.There was also only one set of towels and no toilet brush and toilet paper almost ran out.The hotel handbook makes it plain that guests can obtain these and lots of other items if they request them and the receptionist was charming about our requests,pointing out that the night porter would also help guests if needed.However,we did not discover what we wanted until quite late in the evening, and then bit by bit, so felt uncomfortable at having to keep ringing for room service. So I think there is an issue re. provision of consumables,if only to prevent staff being run off their feet! Overall,this is a well-run,comfortable hotel with well-trained staff,eager to please. We would definitely stay there again and recommend it.

abbotsgm, Manager at Best Western Abbots Barton Hotel, responded to this review
Thank you for your review. I am pleased to read all the positives of your stay with us including our food offerings for both lounge service and breakfast and delighted you enjoyed what we have to offer. I am also pleased to hear that my team looked after you during your stay and you found them all to be friendly and willing. We do not supply face clothes in the rooms, we do hold a stock of them available on request, Bottled water is available for purchase from the bar or through rooms service. We do not supply biscuits on our hospitality trays, and my reception team will always supply more tea, coffee, milk, sugar etc on request. We place one set of towels in the bathroom and an additional set in the dressing table drawer, my apologies this was not made clear to you. All bedrooms come with 2 toilet rolls as standard. For hygiene reasons we do not have toilet brushes in the bathrooms. My team are always here to meet any of our guests needs, I can only apologise if you felt uncomfortable asking. I am however pleased these were only small niggles, and didn't detract from your stay with us, We look forward to welcoming you back again soon. Kind Regards.

"Unexpected Luxury"

5
10/04/2018

This was a beautiful and historic place to stay. The building was historic and it the historic feel followed through the décor. The room was beautiful, the beds comfortable and the towels thick and thirsty. The staff was friendly and helpful and the breakfast delicious. I would stay here again without any hesitation. It was one of the best hotels ever.

abbotsgm, Manager at Best Western Abbots Barton Hotel, responded to this review
Thank you for your review. I am delighted to read you enjoyed your stay with us and that our decor was to your liking. I am also pleased you found all my team to be friendly and helpful, thank you for giving them a mention, and that you found our breakfast offerings delicious. We look forward to welcoming you back again very soon. Kind Regards

"Mostly good with a few hiccups"

3
10/04/2018

Prior to our stay, we needed to ask for a room with easy access due to a knee operation I had. The hotel was accommodating and put us near the lift. The room was a good size and well kept, although the metal on the bath was showing through. I liked the decor and the bedding was comfortable. One issue that became more of a problem was the heat of the room. The bathroom radiator was constantly on high and the room was so warm my make up was melting! It didn't help that the team cleaning the room kept fully closing the windows we'd left on latch. The air con unit in the room wasn't working either. When we checked in, we were happy to hear we were bed and breakfast as we didn't remember booking it, however on the second day the kitchen tried to charge £50 for two days worth of breakfasts. Turns out the receptionist on our arrival got it wrong. The person dealing with us tried to get me to sign the money off regardless and said “you won't have to pay all of it”. Luckily, my partner spoke to reception and the debt got written off. The handling of the situation by staff initially wasn't great, especially first thing in the morning! Overall, with these niggles, I'd say the stay was average. It's a shame as the building itself was quite impressive.

abbotsgm, Manager at Best Western Abbots Barton Hotel, responded to this review
Thank you for your review. I am pleased my team were helpful in arranging your special requests. The towel rails in the bathrooms are currently not individually controlled, but a quick call to reception and we could have got this turned off for you, also the same with the air conditioning if it had been reported to us we could have got this fixed straight away for you. Please accept my apologies for the human error that occurred during check in regarding the information given about breakfast. I have spoken with my front office team regarding this. It is a standard procedure for guests charging any extras to their room accounts to be asked to sign for them. We did as a gesture of goodwill remove the 2 days breakfasts due to the error that had occurred. I am whoever pleased you found our building to be impressive. Kind Regards

"Just lovely..."

5
10/04/2018

Took the family and our dog to stay. Lovely family room, lush food, friendly staff and a cracking buffet breakfast. Would recommend, especially the prosecco! This is our second visit and both times we had a late dinner in the restaurant which was a real treat, staff made our young daughter very welcome. The dog was provided with a bowl and blanket in our nicely sized and decorated room.

abbotsgm, Manager at Best Western Abbots Barton Hotel, responded to this review
Thank you for your review. It is always a pleasure to hear back from returning guests and I am delighted that everything was to your liking including our food offerings. We always like to look after our furry visitors as they are fellow guests also. Thank you for mentioning my team and pleased they paid special attention to your daughter making her feel welcome. We hope to welcome you back again very soon. Kind Regards

"Could do a little better"

3
03/04/2018

Nice Hotel and very friendly and helpful staff. Food expensive in restaurant for evening meal and very slow to be delivered to table. Breakfast buffet can be chaotic at busy times and hot food running out ( example - no bacon)

abbotsgm, Manager at Best Western Abbots Barton Hotel, responded to this review
Thank you for your review. I am pleased you found us to be a nice hotel and all my team to be friendly and helpful. My apologies you felt the evening meal was over-priced, I personally don't think we are, bearing in mind we use locally or ethically sourced products. Also as I am sure you have seen in the news recently about a number of national restaurant chains in trouble due to rising costs and overheads, which is the same for us as an independent hotel. Breakfast at peak times can be very busy especially when everyone wants to eat at the same time. I apologise some of the hot food items ran out, we do replenish food items regularly, there sometimes maybe a couple of minutes wait whilst items are still being cooked. Your feedback has been passed on to the relevant people so that improvements can be made. Kind Regards

"50th birthday "

5
02/04/2018

Lovely hotel. Really friendly staff and superb room. The bar staff were great making us sandwiches at 1.30am. Very clean and great location. Five minute walk to the centre of Canterbury. Defo go back to the hotel.

abbotsgm, Manager at Best Western Abbots Barton Hotel, responded to this review
Thank you for your review. I'm pleased your enjoyed your recent stay with us and you found everything to be very clean. Thank you also for mentioning my team especially my bar team and pleased to hear that they looked after you. We look forward to welcoming you back very soon. Kind Regards.

"Great city break"

4
02/04/2018

Stayed in a luxury twin room, very nice, only problem noisy neighbours on the Friday night ( not the hotel's problem some people should have more consideration ). Hotel only a 10 min walk from Canterbury, free parking excellent. Breakfast very nice. Would recommend to anyone wishing to visit the area.

abbotsgm, Manager at Best Western Abbots Barton Hotel, responded to this review
Thank you for your review. Pleased to read you enjoyed your stay with us and that the room was to your liking. My apologies for your neighbours disturbing you, we would have always had a word with them if we had been made aware. We hope to welcome you back again. Kind Regards

"Relaxation personified!"

5
01/04/2018

We stayed here for the Easter weekend and despite the weather, we can report that it's situated close to the town centre, 10 minute walk with everything close by and so much to see and do. As we love walking, shopping and drinking (tea and coffee) outside, it was perfect for us. Thoroughly recommend the hotel for a short or long stay. Sarah and her reception team along with all her excellent team of staff made us feel very welcome. Nothing was too much trouble for us, even the night porter took the trouble to make Sarah a lovely cup of tea when she wasn't feeling too well early Saturday morning. Breakfast was delicious and a special mention to Pietro for his personalised service, again all the staff couldn't have been any more accommodating. Definitely coming back in the not too distant future where we hope the weather will be kinder so I can show Sarah other parts of the beautiful county that is the garden of England. Thank you all once again and keep up the excellent work and high standards.

abbotsgm, Manager at Best Western Abbots Barton Hotel, responded to this review
Thank you for your review. I am delighted to read you enjoyed your stay with us. As you say our location is only a short distance into the city centre and other attractions. I am also pleased you enjoyed our breakfast offerings and that the breakfast team looked after you, thank you for giving Pietro a special mention, he definitely is an asset to the hotel, also thank you for giving Sarah a mention as well. I have passed your kind comments onto them. It is my teams main priority to look after our guests and it is always nice to hear we are doing the job well. We look forward to welcoming you back again in the very near future. Kind Regards.

"Good value and close to olde central Canterbury"

4
28/03/2018

Stayed for 1 night I a 'King twin room' Pleasant olde hotel a 10 min easy walk from the main attractions. Corridors are a bit of a maze to find your room, but not a problem. Comfortable beds. TV, tea/coffee maker. Clean. Polite staff Bar is somewhat expensive, as is the breakfast. View from room 124 is of an unpleasant junk yard. Outside parking. Caters for weddings, so could become crowded. We would stay again when visiting Canterbury.

abbotsgm, Manager at Best Western Abbots Barton Hotel, responded to this review
Thank you for your review. I'm pleased to read you found your bed comfortable and room clean. We are currently undergoing an expansion project which will in the future see additional facilities added to the hotel, some of our bedrooms do currently overlook these works. We do hold weddings at the hotel along with other types of functions and conferences, we always try to make sure these do not impede on other guests when they are taking place. I am glad to hear you would stay again and we all look forward to welcoming you back on your next visit. Kind Regards

"Canterbury visit"

5
25/03/2018

Lived up to our expectations. Friendly and helpful staff. Hotel convenient for walk into town or to County Cricket Ground (about 10/15 minutes for either Free parking appreciated. We would definitely stay there again

abbotsgm, Manager at Best Western Abbots Barton Hotel, responded to this review
Thank you for your review. I am pleased that we lived up to your expectations on your recent stay with us and that you found us convenient for both the city centre and the cricket ground. Thank you for mentioning my team, and pleased you found them all friendly and helpful. We look forward to welcoming you back again soon. Kind Regards

"Amazing nights stay! "

5
23/03/2018

We visited this hotel through virgin experience and I am so please I picked this one! It was our anniversary and wanted to stay somewhere we haven't been before and loved the look of this hotel. It didn't disappoint! As soon as we arrive we were welcomed by a lovely lady at reception who wished us a happy anniversary and gave us our room key. We went up a few flights of stairs to fine an amazing room! We had been upgraded! (Room 104) It was a beautiful huge room. Everything we needed and so clean too. A lovely little touch was the anniversary card and chocolates from the hotel. Thank you so much for that! We were booked in the restaurant but before went to the bar for a cheeky one and the barman was sweet and polite. We were then welcomed by a young man in the restaurant (can't remember his name) who wished us happy anniversary too. The dinner was amazing. Can't stop thinking about it. We got a complimentary glass of fizz which was a lovely touch from the duty manager (again didn't know his name!) We were too stuffed for dessert so they brought out a slate of 7 chocolates for each year we had been married. So cute! A great nights sleep on a very comfortable bed. Breakfast was delicious and great variety of a full English, cereals and pastries. The only slight request would be hash browns instead of potatoes and mushrooms. That's just a preference. We checked out of the hotel and was allowed to park there whilst we went exploring Canterbury which is only a 10 minute walk. Ignore the negative reviews. A fabulous hotel with amazing staff. Thank you all for a memorable nights stay and making us feel special and so welcome. Alison & Nathan

abbotsgm, Manager at Best Western Abbots Barton Hotel, responded to this review
Thank you for your review. I am so pleased to read that we did not disappoint and that you enjoyed your anniversary with us. When we know it is a special occasion we do like to go that extra mile to make it as special as we can. I am delighted to read you made full use of our restaurant both for dinner and breakfast and that everything was to your liking. I have relayed your feedback to the whole team and they are so pleased to hear that they made your anniversary a memorable one. We all hope to welcome you back again; Kind Regards

"Dodgy TV lowers a good score"

3
22/03/2018

This would be a good place to stay for tourists visiting Canterbury, or the cricket ground (where I was going for a conference). I was in a genuine single room, but it was well laid out with a desk and sensible power points. The wifi (The Cloud) was good and reliable (not always my experience with The Cloud). It's an older building with new extensions so this affects the styling and décor. The TV annoyingly switched itself off and on again every five minutes, coming back each time with the volume on high. There was also a silly thing with the taps on the sink that hardly reached the sink itself but the shower was excellent and there was a bath. However, I nearly gave them all the points back because it had a window in the bathroom (small pleasures – none of that ineffective/noisy fan thing going on). I had dinner in the restaurant and this was fine – nicely served and a step up from the budget rate I had paid for the room. So, I can recommend this hotel – I would just avoid room 218 until they mend the TV – which they promised to do quickly!

abbotsgm, Manager at Best Western Abbots Barton Hotel, responded to this review
Thank you for your review. Firstly my apologies for the problems you encountered with your television, we did experience a problem with the system during your stay which has now been fixed. I am however pleased this didn't distract to much during your stay with us and that everything else in your room was functioning correctly. Also pleased you enjoyed dinner with us and found that it was nicely served. We hope to welcome you back again soon. Kind Regards

"I ripped off due to "large booking""

1
17/03/2018

Arrived to find no space in car park , lounges or bars , had to have coffee in a corridor Told they had a large booking . Tried to book a evening meal in resturant , told fully booked due to a large booking We're told we could eat in the bar at 8.30 were the same menu would be available . Arrived just before 8.30. Barman was not aware of the booking and told us a limited menu only was available if the chef was agreeable , the manager was called who told us a cancellation has occurred and they could now get us in the resturant at 9pm, we agreed . Arrived at 9 promptly to find the resturant nearly empty, taken to our table and ordered food , whilst waiting for it to arrive the waiter reappeared and asked if we wanted dessert later as he wanted to close at 9.30 , thought it a bit rude but felt we would not want dessert so said no . First course arrived and then the staff started to clear the tables whilst we were eating . My partner had mussels , most of the shells were empty , one not opened at all , I showing it might be bad . The waiter told us he would advise the chef , nothing heard. Second course arrived and then the staff started to set up for breakfast, bringing in the hot boilers etc. We could not say the staff were ignoring us as the kept staring at us , we felt very unwelcome , if they do not want us after 9 why book us in at 9. Out night was ruined but we were tired so went to bed very upset. Breakfast next day was a farce . Disorganised , moved from a private table after we were shown to it to a group table as two waiters argued who had the right to it . Several people were complaining about the service . On checking out explained we were upset and were given 10 per cent off the meal . The receptionist was apologetic and again gave the explanation of "a large booking" We ended up feeling like we were second class customers , l would strongly advise anyone to avoid this place due to its appalling customer service

"slept like a baby"

4
16/03/2018

We drove pass the gate not thinking this lovely old mansion was the hotel. Formerly the residence of the Canterbury Mayor, this converted mansion is a lovely spot to spend the night or longer. set in large grounds, we had absolutely no traffic noise. Our room was functional and big enough for us to be very comfortable. The bathroom was a little overheated for our tastes, but it was well appointed and spotlessly clean, as was the main area. The bed and pillows were very comfortable and a good night's sleep was assured. Staff were all friendly, helpful and professional.

"Wedding Anniversary Break"

4
11/03/2018

As a more mature couple, my wife and I try to take a couple of nights away around the time of our wedding anniversary. We have previous experience with the Best Western chain some years ago, which was good and so decided to try them again. The hotel is set in pleasant quiet surroundings and is more of a country house design, despite being very close to the city. We arrived slightly early to check-in and were politely asked to wait in the lounge bar. The greeting from the receptionist was both friendly and efficient and within ten minutes, we were able to check-in. We had booked an Executive room which was on the third floor. The room size was more than adequate, however the first impression was of how immaculately clean the room and bathroom were (in fact the whole hotel was spotless). We stayed for two nights and ate in the hotel both evenings. The food and service were first rate. The staff, whether at breakfast or in the evening, were really genuinely friendly and we felt very comfortable and at home. If there was a criticism, we found the beds too hard for our preference and in our bathroom, the toilet roll holder was loose, but otherwise everything else was spot-on. We had a really good stay, which was made special by the warmth of the staff and the quality of the food. Certainly one to remember.

"Awesome hotel, loved it!"

5
10/03/2018

So glad we chose this hotel to stay in on an overnight visit to Canterbury, it is amazing! Super friendly staff in every area of the hotel, the room was just gorgeous and well equipped, had dinner in the dining room and it was second to none (could challenge any top restaurant in London), lovely breakfast, and best of all, great value for money! I will certainly recommend this hotel to anyone visiting the area.

"Disappointing break."

1
07/03/2018

The hotel is as such quite acceptable with a well appointed room ( only 2 tea bags ) so far so good. We came here to visit both family and friends and my wife had booked the hotel for a pleasant stay at the middle of our mid week break. Our problem was the restaurant with it's very uninspiring menu, eyewateringly high prices and the smallest portion sizes we have ever seen. To be asked to pay £14 for a tiny portion of oven baked mackerel fillet, it was just about a half of one of the 4 fillets of the fish, was outrageous. The vegetables accompanying the dish were some very small potato pieces and I think, a little spinach. The rest of the menu items were £5 or £6 more expensive plus an extra £3.50 for each additional vegetable choice on top of that. Having complained to the waitress I was surprised to be totally ignored by staff so the only opportunity to record my complaint was to write on the bill that it was a very poor meal. I don't know how they have the cheek to stay open as a restaurant. Avoid this restaurant at all costs. Here is a pic of my dinner

Mark C, Operations Director at Best Western Abbots Barton Hotel, responded to this review
Thank you for your review Always disappointing to read that people aren't happy and I too am disappointed with 'no action' by the Restaurant team and the Duty Manager. This has been discussed as they all have the authority without reference to management to satisfy any complaint and I am at a loss as to why this didn't happen on this occasion and therefore please accept my sincere apologies. Overall and personally I don't think we are overpriced bearing in mind we use local high quality products but as I am sure you have seen in the news recently a very large amount of Restaurant Chains are in trouble due to rising costs and indeed we as an independent hotel are experiencing an unprecedented increase in costs due to varying factors. One minor point is that a Mackerel has 2 fillets not 4 but I tend to agree with you on this occasion that perhaps the whole fish should have been used and this will be addressed on our upcoming seasonal menu change. Please feel free to contact me if you would like to.

"Perfect!!!"

5
05/03/2018

My parents and I stayed here for two nights as we traveled to Canterbury to celebrate my sister's 21st birthday. The hotel seems to have been a manor before. The hotel and the rooms have a 20s-30s-40s vintage vibe. My room was stunningly huge and still very warm and cozy and welcoming! The bathroom was very nice as well, and the bathtub had jets as well, which was brilliant as I really needed to relax because the train ride to Canterbury was a total nightmare because of the snow! And the bed was very comfortable and the breakfast was superb!!!

"Plush, friendly, leafy, convenient"

5
04/03/2018

Lovely place, set back from the road in leafy gardens but only 10 mins walk into town. Lots of cosy nooks and crannies to sit in. A warm welcome and actually a very warm place to stay during the cold snap we had at the end of Feb. Breakfast was lavish, and the waiting staff were very professional and helpful, could not do enough for you. The very patient and helpful Dean on reception made it extra special. Would thoroughly recommend.

"Stayed 3 nights with our dog"

4
04/03/2018

The hotel is well situated for getting into the town either a walk or a short bus ride. Plenty of parking. When we first arrived the room was cold so they gave us an extra heater which helped. The first night we had a snack in the bar which was very good. We had breakfast in the bar every morning as we wished to have our dog with us which was fantastic. I am not a cooked breakfast person so the choice was limited. Our room was nice and spacious and one evening we had room service which was timely, efficient and tasted very good. Every member of staff we encountered were very friendly and helpful. Inadvertently we left an iPad behind in the room, as we were driving back home we got a call from reception to say they had found it. Nothing was too much trouble they packaged it up and returned it to us. Thank you Abbots Barton for your efforts.

"A very good bed and breakfast hotel."

3
01/03/2018

I shall review the hotel on a bed and breakfast basis only, and the Fountain restaurant separately. Stayed here from 12th to 17th Feb with friends, this is a fine Victorian Gothic style building with modern extensions to the rear, plenty of free parking ( when there is not a wedding on). Hotel reception was friendly and efficient as we were on D/B/B it was explained that we were allowed £30 PER PERSON to order from the ridiculously overpriced menu, anything over the £30 per person would be added to our final bill. With careful choice in choosing you could just about get a three course meal in budget, but more about that later. We were directed to our room which was of good size, the room was well furnished in English hotel style and very clean and warm. The bathroom was of a good size nice and clean too. The carpet and decoration was in good order. All of the corridors were carpeted, clean and decorated with period style paintings on the walls, the hotel had a nice ambience about it. After a very good nights sleep in a very comfortable bed we went down for breakfast, a buffet affair with everything you could reasonably want, nicely cooked and well presented,when an elderly Italian gentleman “PIETRO “ was on duty, everything ran like a well oiled machine (PIETRO was the breakfast head waiter and his years of service turned waiting on table into an art form) food and crockery were always available and everything was topped up immediately it was required, tables were cleared of crockery as you finished with it and it was excellent. Unfortunately when PIETRO was off duty standards slipped, food and crockery kept running out, one day the baine Marie for the bacon wasn't even plugged in, and the used crockery and breakfast things just piled up on the table until we had finished. But all in all we had a good wholesome breakfast each morning to set us up for the day. In conclusion I would rate this hotel as a good bed and breakfast hotel within good striking distance of Canterbury town centre. My wife and I would happily return here on a bed and breakfast basis only. The Fountain Restaurant, We were very much looking forward to our evening meal as the menu looked tempting, if overpriced. All side orders of vegetables were priced at £3.50 each We selected grilled prawns as a starter, it consisted of 3 small prawns on a lettuce leaf, £9.00 per person. My wife ordered the whole peppered mackerel with accompanying vegetables, he mackerel was one small fillet of, presented on a bed of vegetables which had been given a bad tasting garnish, £14, I ordered the slow cooked belly of pork @£19; And was presented with half of a pork strip approx 4 inches by 1/2 inch by 1 inch thick, it was 50% fat and an absolute rip off, My friend ordered the minute steak which was tough, over cooked and served with hand cut chips, which as a result of being fried at too high a temperature were over cooked on the outside and a little under cooked in the middle. The sweets were an assortment of catering supplier sourced gateaux and tarts or ice cream starting from £6 per portion. We retired to the bar area after a vey disappointing meal, we the looked at the bar menu, and decided that tomorrow we would order from that, as our thinking was and my friend said ( a chef of 60 years experience, who I may add I have never heard complain about hotel food before) “ it takes a special kind of talent to f—-k up a burger. Little did we know, the chef had this special talent, two of us had the burger, Black on the outside, the cheese topping had literally evaporated in the microwave during reheating and dry throughout, inedible and £13 each We requested the duty manager and voiced our disappointment we asked for the chef to come to our table, he was embarrassed went to see the chef and came back and said” the chef said he didn't make them, he just warmed them up”really? We decided that two nights of culinary disaster was enough and changed our reservation to bed and breakfast only for the next three days and asked for an adjustment to our room rate, as would eat out for the rest of our stay. The next day we were advised that upon booking in we were given the wrong information, the evening meal allowance should have been £30 per room, not per person. I attach photos of the menus, it is not possible for two persons to have two courses at these inflated prices, a totally misleading interpretation of bed, breakfast and evening meal and I suspect in contravention of sales description legislation. In all honesty this is the very worse hotel food I / we have ever endured which surprises me as I have read all reviews going back to 2012 and a couple posted since our return. Was the chef sick and not on duty ? Did they have an agency cook during our stay? I have no idea, but in fairness to the hotels reputation they should have closed the restaurant. My friend made the observation, the hotel is full, the car park is full, but the maximum people we saw in the restaurant was seven, including our party of four, every picture tells a story!!k

"its a cosy doggy friendly comfy staying at your nanas kind of place"

4
26/02/2018

We stayed here between xmas and new year. And it was lovely. Big fires friendly staf & knowledgeable. Great parking and a superb set you up for the day breakfast. Room was Clean warm with tea & coffee. Nice bar lots of sleepy dogs in front of fire...I loved it ...a calm oasis after xmas. We were all ready to explore Canterbury and Whitstable.

"Lovely building...... but very BAD management "

1
25/02/2018

In spite of being a Best Western Rewards Diamond member, the shocking service I received from Management of this hotel beggars belief. It all started with a leaking shower which could not be fixed on a Saturday “because maintenance wasn't on until Tuesday”! Then offered 25% discount by Duty Manager for my next stay, but when I checked in they denied all knowledge and the Duty Manager in question was (conveniently) “on leave”. In my opinion the General Manager should be dismissed as they run a pathetic organisation that will never see me again. Sadly Canterbury is so busy that they will always be full and continue with their “take it or leave it” attitude.

Mark C, General Manager at Best Western Abbots Barton Hotel, responded to this review
Thank you for your review and for the benefit of doubt for readers and from our perspective this is the chain of events: There was no leaking shower - you were in a room, like 90% of our rooms, that have a shower over a bath. From my understanding of the issue and the fact that your shower curtain was dry - this is what caused 'water on the bathroom floor'. You refused, before our looking into the issue, a room move to assist you. As a gesture from us we offered to reduce your bill accordingly and at the time you politely declined and stated you were not after a discount. As you declined you were offered a room upgrade on your next stay not a discount which was done for the 23rd February as promised. Staff, including the Duty Manager, are allowed to take holidays and please feel free to contact me directly if you wish to see our biometrics on this so that the insinuation of us making it up can be dismissed. Overall our staff go above and beyond as our reviews generally show. Canterbury is not busy in February and we cannot 'take it or leave it' but with our levels of service and achieving 80% occupancy in this month which is way above our 'competitor set' generally would speak for itself. We are not perfect in any way shape or form but we do try to make up for it any any way we can. We respect our 'reward' members especially but when confronted with the facts, our Duty Managers record every single incident on a shift however small so that we can refer. Thank you also for calling me pathetic and asking for my dismissal, without even speaking to me or making any contact on any dis satisfaction at all. Just to put our side ..........

"Romantic Birthday treat"

4
25/02/2018

Comfortable hotel, good location, pleasant appearance. Breakfast was very good. The bed was a bit uncomfortable too large and undulating. A reasonable walk into the city centre where we went to the cinema and had dinner before walking back.

abbotsgm, Manager at Best Western Abbots Barton Hotel, responded to this review
Thank you for your review. Pleased to read you enjoyed your stay with us, and that our location was good for your needs. Apologies your bed was not to your liking, these are a very personal thing with some people preferring softer or harder mattresses. I am however pleased you enjoyed our breakfast offerings, thank you for mentioning. We hope to welcome you back again. Kind Regards

"Amazing "

5
24/02/2018

Wish could give more stars as it deserves it. Our room was amazing it was huge also had a jacuzzi bath. Definitely had the wow factor. We had a meal the restaurant the food was amazing waiter was very friendly . The only criticism of the restaurant was the course seemed to come out very close together. After the meal we went through to the bar the waiter offer to bring through the rest of my bottle of wine and the ice bucket the bar Amman was very friendly too. I do feel breakfast was bit of let down not very friendly staff not rude just not chatty or helpful. That aside plenty of choice of food for breakfast yummy rhubarb juice Reception staff were lovely too Can not recommend this hotel enough Will most definitely be returning at some point Thank you so much for a fantastic stay

abbotsgm, Manager at Best Western Abbots Barton Hotel, responded to this review
Thank you for your review. I am delighted to read you enjoyed your stay with us and that your room was to your liking. I note you comments about the speed between courses at dinner, and will pass your feedback onto the kitchen. Also my apologies you found the breakfast staff not chatty or helpful enough, we pride ourselves on our customer service, so will be talking with the restaurant team about this. I am however pleased these couple of niggles didn't affect your stay, and we looking forward to welcoming you back very soon. Kind Regards

"A really dog friendly hotel. "

5
21/02/2018

We have spent one really enjoyable night at this hotel, it was the 1st time we brought our dog with us and the hotel with their super friendly and polite staff could not have done any more to make life easy for us and Daisy! Dog bowl and blanket were provided and we were able to eat in the bar with her. A really lovely experience and we will definitely bring Daisy with us again, Ps and the food was really good.

"Birthday treat"

5
20/02/2018

Stayed for one night for my husbands birthday. Booked the restaurant for the evening, our dinner was superb. As it was midweek I wondered if the full al a cart menu would be available, it was and was excellent. Breakfast was self service, full English everything available and kept restocked. Plenty of fresh fruit and cereal. The staff here are very helpful and courteous. The hotel is spotless and very welcoming. This hotel has own parking and 8 minute walk to high street. So very convenient. Canterbury has a lot of History and lovely shopping, so lots of interesting places to visit.

"Ideal base for city visit"

5
19/02/2018

As with Best Western generally, this hotel has a traditional style, and is all the better for it. If you want the "contemporary" look, you won't like the period feel and decor, but I personally liked it. The staff are very good, breakfast is excellent, the rooms are comfortable, clean and well appointed. Ample free onsite parking despite its location only 15 mins walk from the centre of Canterbury is a big plus. One minor issue is the way the building has been extended may mean a long trail through corridors, up and down short flights of stairs and through multiple fire doors. Easy if you are fit and carrying little or no luggage; a major effort if you have heavy/large bags. But I assume staff would have assisted if I'd asked them. Other than that, it's perfect.

"Fountains restaurant disappointment!"

3
19/02/2018

Stayed for 2 nights, dated decor but clean & tidy enough with helpful staff, spot on for a 3 star. Please don't use the restaurant in the evening though how on earth they were awarded an AA rosette I will never know, it was awful!!

"Last minute trip"

4
16/02/2018

It was a last minute trip as the one we had planned (to Spain) had to be cancelled as documents were lost days before we were meant to leave... Our disappointment notwithstanding, we enjoyed our time in Canterbury and the hotel was adequately located for us to explore the city. Room was ok, nothing special, but good enough for us. Breakfast not special, but acceptable. Value for money was pretty reasonable, too.

abbotsgm, Manager at Best Western Abbots Barton Hotel, responded to this review
Thank your for your review from your stay in April 2017. I am pleased you enjoyed your time in Canterbury and you found us adequately located for exploring the city. I am sorry to hear you only found your room and breakfast just acceptable and nothing special, we are currently in the process of a full renovation project which will see all bedrooms and public areas fully refurbished in the near future. Kind Regards

"We were made very welcome"

5
12/02/2018

A strikingly stunning building ideally located for those exploring Canterbury. The building has a quaint feel to it. Has plenty of character. Welcomes dogs. Efficient and effective service throughout our stay. Foods wise we only had breakfast. A buffet affair, but orders for alternatives were available. I can say the kippers were a delight. Fresh fruit platter is always a winner. I can also recommend the sausages and lime juice. The car parking is the only negative. Small car park and small spaces.

abbotsgm, Manager at Best Western Abbots Barton Hotel, responded to this review
Thank you for your review. I am pleased to read that we made you feel very welcome during your recent stay with us and you found the service efficient and effective. We are very lucky to be set within a Victorian Gothic Mansion House, and I'm pleased our traditional decor was to your liking. We are currently operating with a reduced car park, due to the extension works we are having completed to add additional facilities to the hotel. We do have an overflow car park on the front lawn for when the main car park is full. Thank you for mentioning our breakfast offerings and I'm delighted you enjoyed your kippers and fresh fruit. We hope to welcome you back again. Kind Regards

"Lovely place to stay"

5
11/02/2018

My husband and myself stayed for a couple of days last week. Staff are very freindly and helpful, made us feel welcome on arrival. Hotel is in a great location, only a short walk into town, and the cathedral. Our room was lovely, had all the facilities we needed. We didn't dine in the hotel in the evening, but we can recommend the breakfasts that were great, plenty of choices,.

abbotsgm, Manager at Best Western Abbots Barton Hotel, responded to this review
Thank you for your review. I'm pleased our location was good for your needs whilst visiting Canterbury, and that you liked the room you was allocated. Thank you for mentioning my team, and pleased they all made you feel welcome. We hope to welcome you back again, Kind Regards

"1night business visit"

5
06/02/2018

Only stooped one night , excellent looking cation (of me) , used the bar for food at night , good menu choice ,excellent breakfast , friendly staff , room clean and tidy. I was on the top floor, if your not able body , you may prefer a lower room

abbotsgm, Manager at Best Western Abbots Barton Hotel, responded to this review
Thank you for your review. Pleased to read you enjoyed your recent stay with us. We do have a lift that services all floors in the hotel for any guests not wishing to use the stairs. Thank you for mentioning our food offerings, and pleased you enjoyed both dinner in our bar and breakfast the following morning. We hope to welcome you back again. Kind Regards

"Reliably consistent"

5
04/02/2018

We come to Abbots several times a year for long weekends. Our regular returns says it all. We see changes in Reception Staff from time to time, but we are always welcomed as if "coming home" and there is never a shortage of helpfulness and good cheer. Our room is always well-serviced and while we eat out (with local family members) more often than not, when we have dined or breakfasted in the hotel it has always been good.

abbotsgm, Manager at Best Western Abbots Barton Hotel, responded to this review
Thank you for your review. Always good to hear from returning guests, our team has changed over the years, although we do still have a couple of originals with us. But I'm pleased even my newer team members still make you feel at home when returning. We look forward to welcoming you back again very soon. Kind Regards

"Anniversary treat"

5
03/02/2018

This is a lovely, comfortable hotel, full of gothic character. The decor suits the 200yr old building, giving it a feeling of warmth and grandeur. I booked a one night stay as a surprise for hubby for our Anniversary. I felt the price was reasonable and they offered a free upgrade which I was happy to accept. Hubby was impressed with my choice - the room was spacious with everything you'd expect:- tea, coffee, TV, Wi-Fi & a sumptuous bed and the unexpected bonus of a jacuzzi bath. The lovely staff had left us an anniversary card and truffles which was a lovely gesture. We felt quite spoiled. We had dinner in their fountain restaurant. The chef had made bread rolls and marmite butter beautifully presented on a slate. Tasted delicious. There was plenty of choice on the menu for vegetarians and for those who are gluten free. The portions look deceptively small due to the huge plates they are presented on but they are filling. Good quality food. The only thing I wasn't keen on was the shrouds of white tablecloths. Maybe some colour needs to be layered over the white. The room was warm and quiet, we turned the AC unit off for the night. Breakfast was the usual buffet choice, fresh and tasty and you could order other things if you wished. I recommend this hotel for a quiet getaway and I will return. Thank you everyone for a lovely stay and making us feel special.

abbotsgm, Manager at Best Western Abbots Barton Hotel, responded to this review
Thank you for your review. Delighted to read you enjoyed your anniversary with us, we do always like to go that extra mile when we know it is a special occasion. I note your comments about the table clothes, and will review this with the team. I'm pleased you enjoyed our dinner and breakfast offerings, especially our home made bread rolls and marmite butter. We look forward to welcoming you back again very soon. Kind Regards

"Lovely room, friendly and helpful staff"

4
02/02/2018

We have stayed at this hotel on a number of occasions. The rooms are lovely and the staff helpful and friendly. The location is excellent within easy walking distance of the city centre. The restaurant food is very good and can also be taken in the bar. Whitstable is a short drive away and next along the coast try Tankerton Castle for a cream tea after a walk along the shore.

"Gastronomic delight !!"

5
02/02/2018

A group of us stayed here on a business trip for 3 nights . Wow, we were all absolutely blown away and delighted with every aspect of our stay, it was a shame we had to work each day! The hotel staff without exception are fabulous, they seriously can't do enough for you. The food in the restaurant is stunning, gastronomic perfection and if I lived closer I'd be in for lunch and dinner on a regular basis.

"Work "

5
31/01/2018

Beautiful friendly hotel ! The catering staff were in particular so attentive and lovely and food amazing ! Bed and room very comfortable ! My only feedback would have been to have some herbal tea eg camomile added to the tray in the bedroom ! Thanks

"Overnight stop"

4
30/01/2018

Room was warm, clean and quiet as building is set back from the busy road. Reception staff were cheerful and friendly. Only a short 10 minute walk into Canterbury. We would certainly stay here again. There were even gluten free biscuits with the tea making facilities as I mentioned I needed gluten free in the booking.

abbotsgm, Manager at Best Western Abbots Barton Hotel, responded to this review
Thank you for your review. Pleased to read you found your room warm, clean and quiet, being set back from the road definitely does help reduce any traffic noise. Thank you for mentioning my team and glad you found them all friendly and cheerful. I'm also pleased you enjoyed the gluten free biscuits in your room. We hope to welcome you back again soon. Kind Regards

"5 star service"

5
28/01/2018

My wife, dog and I stayed here for 4 nights in Jan 2018 for a city break. This is a delightfully old fashioned building with winding corridors and lots of wood panelling. All areas were spotless and the room was well equipped. While the facilities are limited, the staff more than made up for it with the sort of service I expect from 5 star. The bar/lounge was quiet and friendly with a small library and board games available. The restaurant was expensive but the food was fabulous. As a Coeliac, I found the labelling on the menu particularly helpful. Location also good; just a short walk to the city centre. Good value for those seeking a quiet break.

abbotsgm, Manager at Best Western Abbots Barton Hotel, responded to this review
Thank you for your review. I am delighted to read you enjoyed your stay with us and that our location was good for your city break. My team do work exceptionally hard to look after all our guests and make sure they enjoy there stay with us, thank you for mentioning them. I'm also pleased you found our menu labelling helpful and the food offering fabulous. We hope to welcome you back, should you ever revisit Canterbury. Kind Regards

"Good hotel"

4
25/01/2018

Stayed one night, booked through work. Great location in town but also quiet and set in own grounds. Bit 1980's decor with swags and tails but I thought it was sweet. Breakfast was very tasty with good choice although did think it a bit odd there was nothing ‘wet' on the full English- no beans etc! Single bed in room- work booked single room so can't complain but most hotels seem to give you a double nowadays even if you're a single traveller. Would stay there again, very clean, nice and friendly staff.

abbotsgm, Manager at Best Western Abbots Barton Hotel, responded to this review
Thank you for your review. I am pleased to read you enjoyed your stay with us and you found our decor to be sweet, there are plans in motion for a full refurbishment of the hotel once our expansion works are completed. I am also pleased you enjoyed our breakfast offerings and found it all tasty. We do have beans available, these along with a selection of other items not out on the buffet are available to order from the breakfast menu and freshly cooked to order. My apologies this was not communicated with you. Thank you for mentioning my team and pleased you found them all to be friendly. Kind Regards

"Great Hotel and location for a visit to Canterbury"

5
21/01/2018

Great service and good value for money. The rooms are clean and well appointed and the food was very good. The staff are very friendly and welcoming. The hotel is only a short walk to the centre of Canterbury (15 min), but is in a quiet location just off the main road. Highly recommended.

"Great location"

4
20/01/2018

Only about 15 minutes walk to the city made this a great location for our one night stay so we could explore Canterbury. We were Very surprised to be upgraded to the bridal suite which was lovely! What a nice gesture. Would recommend this hotel and will stay again if we go back To Canterbury.

"Lovely visit"

4
17/01/2018

I spent two nights here, worth every pound. Very cozy, home feela place. My room with single bad was quite good. Thank you for having me even i had no booking before my visit. Best regards for the staff,

"Great little hotel break"

5
17/01/2018

Stayed here for one night in January. The reception staff were friendly, polite and informative. We had a great dinner in the restaurant, the staff again were friendly and helpful. The room was warm, spacious and nicely decorated. This hotel is close to the city and has ample free parking, the staff are wonderful and the rooms comfortable and spacious. What more could you want! We will definitely visit again!

"Lovely place "

5
16/01/2018

We stayed for 2 night an had a great time staff are friendly an very helpful we had breakfast on both mornings an 1 evening meal the food was lovely. It's only a 10 mins walk to the shopping centre. I would definitely recommend an we will definitely book again the next time we have go to visit family

"A good base to explore Canterbury"

4
14/01/2018

Stayed in mid December for a two night stay. I had a single room which was very well appointed, with a very comfortable bed and the bed next to the radiator, so keeping the room nice & toasty was very easy. Good sized bathroom and the shower was very powerful and hot. There were Christmas parties on each night I was there but I wasn't disturbed by any undue noise, in fact if you weren't downstairs you wouldn't have known a party was happening! Previous comments mention noise (slamming doors etc) but this is generally due to fellow patrons with no awareness of their surroundings or consideration for their fellow guests. This happens at any hotel so always carry a pair of earplugs if you are that sensitive to noise! Nice bar area - being an ale drinker would have been nice to have the local brew on draught rather than in bottles but a minor gripe. Cannot comment on food as ate out in Canterbury for the duration of the stay but staff were pleasant, helpful & friendly and if I return to Canterbury wouldn't hesitate to use this hotel again. It is in a very good location for exploring Canterbury as only a 10 min walk from everything.

"Nice hotel"

3
13/01/2018

We got a good deal but forgot to add breakfast. Through the website this would have cost an extra £9 for two of us but we were unable to change the reservation on line. The hotel would not let us cancel and rebook (despite us calling within 10 mins of placing the booking) but would let us add breakfast for an extra £25! The booking site were happy to cancel and rebook but needed the hotels permission which they refused to give! When we arrived we were told where our room was which took ages to reach. In reality, we discovered a staircase next to our room which led directly to reception! Why direct us the long way?Door was very hard to open and lock on inside was unsafe imo. The hotel itself looked lovely from the outside and is in a great location. We paid under £50 for 1 night and would not pay more than this. Would have given more stars if hotel would have honored the advertised price instead of trying to get more money from us.

"Not the most comfortable or relaxing hotel"

3
10/01/2018

The location of this hotel is great. Only 10-15 minutes walk to the city centre and easy to use as a base for exploring Canterbury and the surrounding areas. Also great as it has free parking. Hotel staff are friendly, polite and welcoming. The hotel has character but it is old and is in need of a bit of tlc and modernisation. This hotel is not the best to stay at for comfort though. The beds are old, lumpy and uncomfortable. The pillows are awful, flat and seems like they have had them for donkeys years. The hotel is very noisy at night from door slamming, hearing people above, to the side of you, in the bath, talking etc and noisy fans or air conditioning units going all night. Also, the breakfast is just ok and certainly not worth £12.95, the sausages look like they have not been cooked and the bacon looked uncooked too. Bit of a poor choice for everything else too. For comfort, the premier inn just along the road is far better. I don't think I would return to this hotel.

abbotsgm, Manager at Best Western Abbots Barton Hotel, responded to this review
Thank you for your review. Always disappointing to read that we have not fully met our guests expectations. As you may have noticed the hotel is undergoing major renovation works to extend the property to add additional bedrooms and facilities. We are hoping to have the new bedrooms come online this year, after which a full refurbishment of our existing bedroom stock is scheduled along with all the public areas. Additional sound proofing of all the rooms is also scheduled to help improve the guest experience. Apologies our breakfast offerings were not to your liking, we will always cook items fresh to order to how our guests like it (ie crispy bacon) when requested. We take all feedback seriously, and your comments have been fed back to the relevant departments to investigate and action. Kind Regards

"comfortable and friendly"

5
08/01/2018

Only a short walk to Canterbury cathedral and the shops in town. Very pleasant staff and comfortable rooms. I was also very happy with the decorations, and the characteristic furniture. I found that the maps they had at the vounter were also helpful in finding my wy as O explored the old town.

abbotsgm, Manager at Best Western Abbots Barton Hotel, responded to this review
Thank you for your review. I am pleased that our classic decor was to your liking and you found your room to be comfortable. We are only a short walk into the main city centre, and I'm pleased our location was perfect for your needs. Kind Regards

"The Best Western Abbott's Barton in Canterbury"

5
08/01/2018

My daughter and I spent 1 night in this amazing hotel in Canterbury. From the building to the rooms and the staff this was an amazing experience. I would recommend this hotel 1000% to anyone who is looking for comfort and indulgence.

abbotsgm, Manager at Best Western Abbots Barton Hotel, responded to this review
Thank you for your review. Wow this is high praise indeed, I am so pleased we were able to make your stay so amazing. You comments about my team have been passed onto them, thank you for giving them a mention. Myself and team hope to welcome you back again very soon. Kind Regards

"New year gala dinner stay."

5
06/01/2018

Room very good, large and practical with good lighting. Food was excellent throughout the stay. Staff were hardworking,friendly and helpfull. Ideally located for visiting the town centre with it's wonderful Cathedral.Really enjoyed the stay and wouldn't hesitate 2 recommend this hotel. .

abbotsgm, Manager at Best Western Abbots Barton Hotel, responded to this review
Thank you for your review. I am delighted to read you enjoyed seeing the new year in with us at our gala dinner. My team definitely worked very hard on this night to make sure everyone had a great time, and I'm pleased you found them all friendly and helpful, thank you for giving them a mention. We hope to to welcome you back to see the next new year in. Kind Regards

"Great Hotel, good location."

5
05/01/2018

We loved every moment of our stay, from the moment you walk in you will be impressed. We had room 103 which was spacious, clean and well equipped with a view over the front towards the grounds. We enjoyed a drink or two in their bar and found it to be overall a nice place to spend a few nights (the Hotel, not the bar although I could have). It is about a 10 min walk to the city centre so good for those wanting to see the Cathedral etc. We ate in their restaurant for breakfast and dinner, on both occasions we felt the service and food to be good too. They have a good amount of parking too if it helps? Overall we would definitely book here again if passing through.

abbotsgm, Manager at Best Western Abbots Barton Hotel, responded to this review
Thank you for your review. Delighted to read you enjoyed your recent stay with us and that room 103 was to your liking. I am also pleased you enjoyed both dinner and breakfast with us and found the food and service to be good. We look forward to welcoming you back wen you next pass through. Kind Regards

"New Years eve stay and gala meal"

4
02/01/2018

We were very please with the hotel. the room was lovely and the staff very polite and helpful. We also attended the Gala evening and meal. Service was great and the staff worked very hard serving some 60 people in one serving. Unfortunately we felt a bit disappointed as the food was not that great, good portion sizes but a little over cooked for our liking. Good fun atmosphere. Thanks to Ms Vogle for all your hard work

abbotsgm, Manager at Best Western Abbots Barton Hotel, responded to this review
Thank you for your review. I am pleased to read you enjoyed seeing in the new year with us and that your room was to your liking. I have passed your comments about the food to my head chef, my apologies it was not cooked to your liking. Thank you for mentioning my team, especially Emma who I have passed your comments onto. Kind Regards

"Good choice"

5
01/01/2018

A lovely hotel, prompt service and lovely common space. Single room was fine and there was plenty of parking. About a 15 min walk to the town centre. Unless you want to be right in the centre, this is a good choice.

abbotsgm, Manager at Best Western Abbots Barton Hotel, responded to this review
Thank you for your review. I'm pleased to read we were a good choice for your recent visit to Canterbury and that everything was to your liking. We hope to welcome you back again. Kind Regards

"Perfect spot to stay when visiting Canterbury"

5
01/01/2018

Very comfortable hotel, an almost level 12 minute walk to the town centre. We found the room spacious with a very good bed, our executive room had a sofa, so was perfect for a sit down after a day of sight seeing and shopping. We were in 319,( the only draw back was a somewhat noisy fan that kicked in from time to time but we were not sure where the noise came from) there is a lift and 4 stairs up to the room. The bathroom was generous. We enjoyed the breakfast and there was a good choice of hot and cold for most tastes. The scrambled eggs were very good! The bar and lounge has comfortable seating as well. The Odeon cinema is 11 minutes walk down the road and though old from outside is very comfortable inside so we were able to see the new Star Wars film as well. This is a great position for visiting as parking is very expensive in the area and you do not need to use your car unless you want to go further afield.We did take a lovely walk on Ramsgate beach.

abbotsgm, Manager at Best Western Abbots Barton Hotel, responded to this review
Thank you for your review. I am delighted you enjoyed your recent stay with us and that your room was to your liking. Apologies for the noise you encountered, I have passed this onto my maintenance department to investigate, thank you for letting me know. Also pleased you enjoyed our breakfast offerings, especailly the scrambled eggs. We hope to welcome you back again soon. Kind Regards

"Good base to see Canterbury"

3
29/12/2017

Beautiful building in a lovely city. It's about 10 minute walk from the city centre. The decor is a bit tired and dated. There is nothing special about this place, that being said its an OK budget hotel.

abbotsgm, Manager at Best Western Abbots Barton Hotel, responded to this review
Thank you for your review. As you may have noticed the hotel is currently undergoing major renovations and expansion with the creation of 24 new bedrooms, function space and the full refurbishment of all our bedrooms and public areas. Although our decor is in keeping with the Gothic Mansion in which it sits, I appreciate this is not to everyone's taste. I am however pleased you found a good base whilst visiting Canterbury. Kind Regards.

"Very Rude Receptionist"

2
26/12/2017

When arriving at this property you think what a lovely place When checking in, having already paid in full prior to arrival , I was asked to leave the credit card behind the reception I informed the Lady that it was an office card , which was used to make a payment in full, and I did not have it she then asked me to leave my personal card which I also refused to do. A manager came to see what was going on and informed me that if I didn't leave a card I would not be allowed to stay in the hotel she then stated I could leave a copy of my driving licence, which I did but asked for it back in the morning . This did not happen! I went to the Bar for a lager It was NOT cold. I asked the manger and it was replaced but still the same NOT cold! I ordered a burger off the bar menu when this arrived it didn't have any condiments or salad just 2 battered onion rings and some garnish. It was not good . I did ask the Under Manger and UNDER MANAGER agreed , that it was not good On my way to the room I asked the lady at reception to cancel my breakfast as I did not think that the quality was going to be there. This was at 9 PM The room was Nice and big but bed lining and wallpaper had holes and the rest of the room was very tiered I left the hotel at 7AM asked if breakfast had been removed from my bill and was told No I also asked why the bed lining had holes in it the Lady that wasn't very helpful the day before told me I was a very rude man and that the operations Manger had listened to the CCTV and He agreed with her . I then phoned Best Western and they contacted Mark and informed of my displeasure and have sent an email to me apologising So all I am going to say please see photos .

Mark C, General Manager at Best Western Abbots Barton Hotel, responded to this review
Thank you for your review. To put the facts and our side of the tale Upon checking into a hotel you are required to pre authorise a card for 2 reasons - 1. to open up your credit account so that you can charge to your room as a hotel resident and 2. to protect the hotel against unpaid bills and damages. As a business man you would of course know this but you proceeded to make a fuss and say this is illegal and our second alternative of some photo ID was offered which you accepted. At your request we could not store this in our usual manner and you asked the Reception to ensure locked away overnight and as you have stated you departed just prior to 7am which is before the Duty Manager comes on duty so this couldn't be returned to you. On check in you stated that you always have this problem only with Best Western Hotels and proceeded to ring your company to demand they rectify. We have sent photographic proof to BW that there are no holes in the walls behind the beds as you have said - Holes in the bed linen very unlikely but difficult to contest after departure. You threatened us with a bad trip advisor review on arrival which we noted at the time. Your booking was through a 3rd party site 'Expedia' so we are unable to remove charges as we receive net rates and they pay the bill. The rest of your review we will leave to readers to decide albeit you stated in your complaint that we use frozen food which with your pictures clearly not.

"Another pleasant stay"

5
23/12/2017

Arrived to friendly, welcoming staff. This is our second stay here and was just as good as first although still had a room without a view! Rooms are comfortable, food is good, staff lovely and an ideal location for exploring Canterbury. Will certainly return.

"My wonderful birthday"

5
22/12/2017

Part of my birthday present this year was once again to stay at this beautiful hotel. We were given the very delightful de luxe room 103 . How wonderful it was. We are Best Western members so have stayed in many different BW hotels with very different rooms but have never before been offered such wonderful accommodation. Thank you so much. Your staff are so welcoming,lovely smiles which means a lot to us. Our only problem is that you are often fully booked and we have to check in to the chain down the road!!

"Tucked away"

4
22/12/2017

Set off a main road, yet not disturbed by traffic in the slightest. The hotel has quite a myriad of corridors to manoeuvre your way around, but once the room was found it was very nice. TV, free wifi, spacious room and bathroom were both appreciated. Didn't make use of the dinner or breakfast service as I know the city well but you are able to order all the foods from the restaurant to room service as well which looked like a bonus

"Good Stay"

4
21/12/2017

Visited for an overnight stay in December 2017. We stayed in the old part of the hotel (room 102) which was pleasant and our room was spacious. Around a 10-15 walk from the centre of Canterbury, we felt perfectly safe on the route even late at night. Would recommend for a good value for money stay in Canterbury.

"Canterbury"

3
20/12/2017

When booking this hotel ask for a quiet room with no dogs next door. The heating via the air condition unit is very noisy. The breakfast was delicious with plenary of variety. The service was very good. The walk into Canterbury is very easy one straight road with a cinema on the corner.

"Excellent Hotel"

5
19/12/2017

We stayed at Abbots Barton Hotel for 2 nights and wished it could have been longer. The staff are helpful and friendly - nothing is too much trouble. The room was warm and comfortable and very clean - we wouldn't hesitate to stay again when in the area Very handy for the centre of town within a 10 minute walk

"Recommended"

4
17/12/2017

2 Night Stay early December 2017. The hotel is very conveniently located a short (10-15 minutes) way from the cathedral, with on-site off-road parking in a reasonable well-lit area. The rooms are comfortable enough although the beds are standard size, so if you are 6 foot or over your feet will probably stick out of the end of the bed. The view from the 3rd floor at the rear of the hotel is, as another reviewer pointed out, onto a building site, but if you're only sleeping in your room that shouldn't be a problem. The bathrooms are an adequate size and not too tightly fitted that manoeuvring is a problem. The shower is an over the bath type and provides a good spread of hot water, but why do hotels still use shower curtains (horrible things!)? That said, the bedroom & bathroom were clean, and the bath towels a very good size and quality. The staff were very hospitable and friendly, although it does look like we were charged for 2 breakfasts when only 1 was had. The bar is comfortable and the staff efficient. There was a Christmas party being held during our stay but, apart from an irritating very long wait in the restaurant for our meal, there was very little disruption. The food was exceptionally good, which partly compensated for the long wait to be served, but the second night, when there seemed to be few guests dining in the restaurant, there was still a wait a bit longer than was comfortable. The food when it arrived was again very good. The hotel is an old Abbey, but has gone through several transitions since those days whilst retaining some period features such as the arch shaped doorways and carved crosses above the doorway. Wi-fi was a problem during our stay and despite the best efforts of a few staff no connection was achieved during our stay – not a disaster but inconvenient. There was also an issue with the heating; apparently the hotel is undergoing some improvements but for several hours there was no heat in our room. Overall, if we were staying in the area again we would be happy to return to this hotel.

"Xmas Party 16th December 2017"

3
17/12/2017

Welcoming reception team were very friendly, helpful and cheerful Our room was warm, clean and comfortable with everything that we needed. Bar area was very busy early evening and could have done with more attenders. The function room was set out with all different parties on seperate tables. Our table in the middle was a little squashed with very little arm room. The food was a mixture of good and bad. Lots of people waiting for their courses to arrive along with vegetables. I couldn't fault my starter of mackerel but my beef main course was very tough and had to be left. Friends sat near to me commented that the Christmas pudding appeared to be salty rather than sweet. Breakfast this morning was very busy however it was very plentiful and everything anyone wanted seemed to be on offer. The hotel is situated very near to the city centre and is easily reached in approximately 10 minutes.

"Lovely hotel"

5
13/12/2017

Brilliant hotel full of character and close to town centre. Lovely staff and very relaxing stay. Would recommend for short stop or those wanting to explore the city. Also very reasonably priced. Beds extremely comfortable !

abbotsgm, Manager at Best Western Abbots Barton Hotel, responded to this review
Thank you for your review. Delighted to read you found us to be a lovely hotel and that our location was good for your needs. Im also pleased you found all my team to be lovely, thank you for giving them a mention. We hope to welcome you back again in the near future. Kind Regards

"Recommended. Very pleasant overnight stay."

5
12/12/2017

From when you pull into the car park you can see it's an impressive looking , clean hotel. Staff extremely friendly, informative and helpful . My sister and I booked two double rooms (303/302) for single occupancy and were pleased to find we were placed next door to each other as requested. The rooms were fresh, clean , large and comfortable, with big flat screen tv's and comfy beds . My only gripe was that the pillows were rather thin for my liking. Nice deep baths with mixer taps and large shower head . Complimentary tea, coffee , hot chocolate , biscuits and toiletries. Rooms were warm with the option to turn down the heat via the controls on the radiators. Downstairs is tastefully decorated in a deep shade of wine with brass fittings , all in keeping to the style of the building and had a very luxurious feel to it. There was a cosy bar and plenty of quiet seating areas dotted around to enjoy our drinks . The restaurant was also clean and pleasant to the eye, all done up pretty for Christmas, as was the rest of the downstairs . We didn't eat there so cannot comment on the food but I'm sure it's lovely. The building has a lift too. All in all we were extremely happy with everything the hotel had to offer at such a great price too! . We will definitely be returning.

abbotsgm, Manager at Best Western Abbots Barton Hotel, responded to this review
Thank you for your review. Delighted to read your recent stay with us was pleasant and you liked the decor of the hotel. I'm also pleased your rooms were to your liking and that we were able to meet your request of them being near to each other. Thank you for mentioning my team, and pleased you found them all friendly, informative and helpful. We look forward to welcoming you back again very soon. Kind Regards

"Ideally located"

4
11/12/2017

We had a one night stay in this quaint hotel and found it very clean and comfortable, staff were very helpful and friendly, breakfast was of a good standard and lots of it, We had an upgrade room and it was very well presented, we would have preferred a shower but there was only a small bath, (others in our group did have showers) the only complaint I could make is that the room was very warm and it wasn't possible to turn down the radiators any more, it was a cold night but we had to have the windows open. We did explain this to the reception and they were very apologetic.

abbotsgm, Manager at Best Western Abbots Barton Hotel, responded to this review
Thank you for your review. I was pleased to read you enjoyed your recent stay with us and everything was clean and comfortable. Unfortunately it is not possible for us to put a shower in the room you stayed due to the nature of the building. Thank you for bringing to my attention about the heating all radiators in the bedrooms are individually controlled, so will have maintenance take a look at it. I am pleased you enjoyed our breakfast offerings and found all my team to be helpful and friendly. We hope to welcome you back again in the future. Kind Regards

"Short Stay"

5
09/12/2017

I had a very short stay at your Hotel but it was a pleasant one!! The Staff were Friendly and Helpful, the room was cozy and clean. I could have used an iron for my clothing however it wasn't the be all and end all. Overall I enjoyed my stay!!!

abbotsgm, Manager at Best Western Abbots Barton Hotel, responded to this review
Thank you for your review. I am pleased to read you had a pleasant stay with us and that you found your room clean and cozy. Irons and Ironing boards are available on request and delivered to your room when asked for. Also pleased you found my team to be friendly and helpful, thank you for giving them a mention. We hope to welcome you back again, Kind Regards

"Excellent Hotel"

5
07/12/2017

Extremely satisfied with the hotel staff as well as the room. the sleep was fine and the location was ideal. The cleanliness of the room was great as well as the service received at the lounge/bar of the hotel

abbotsgm, Manager at Best Western Abbots Barton Hotel, responded to this review
Thank you for your review. I am pleased to read you were extremely satisfied with your recent stay and that our location was perfect for your needs. Also pleased you found our cleanliness levels to be great. We hope to welcome you back again very soon. Kind Regards

"A lovely,warm,cosy hotel away from the hustle and bustle"

5
05/12/2017

It was such a nice change to stay in this older style but charming hotel with its cosy bedrooms and public spaces. Our room,104,was huge with a king sized bed and a good sized bathroom with an over bath shower. The staff are friendly and helpful and the breakfast,which has all you could want to eat really sets you up for the day. A 10 minute walk will find you in the centre of Canterbury with its shops,tea rooms and the wonderful Cathedral. I could write so much more about the hotel but check out the many photos which show you all you need to know. We have stayed in Canterbury a few times over the years and this is by far the nicest hotel we have stayed in.

"Very comfortable and friendly hotel, close to the centre of Canterbury"

5
04/12/2017

I really enjoyed staying in this charming hotel close to the centre of Canterbury. It is located just outside the city walls, about a 10 minute walk to the Cathedral. The staff were very friendly and quick to help. The decor is charming and traditional, and the room was very comfortable. It was quiet and we slept very well in the excellent bed. I also really liked the bar area, which was a quiet and cosy place to hang out in.

abbotsgm, Manager at Best Western Abbots Barton Hotel, responded to this review
Thank you for your review. Delighted to read you enjoyed your recent stay with us and found us to be charming. Our decor is traditional in style which gives us our character and I'm pleased it was to your liking. We hope to welcome you back again. Kind Regards

"Well placed to explore Canterbury. 10 minutes walk into city centre."

4
01/12/2017

We have been before for a two night mid week stay. Mainly to look round Canterbury. The markets and Cathedral. We always ask for room 104, it's the biggest in the old part of the hotel. Tuns of space and a great view out of the front of the hotel. Staff are always helpful and the breakfast is good value.

abbotsgm, Manager at Best Western Abbots Barton Hotel, responded to this review
Thank you for your review. Pleased to read you enjoyed your recent stay with us and that everything was to your liking. Im pleased to hear my team were helpful and your enjoyed our breakfast offerings. We look forward to welcoming you back soon. Kind Regards

"Great hotel with fantastic customer service"

5
26/11/2017

We came to Canterbury to attend a ball and stayed for two nights. From the greeting by the receptionist team when we arrived to the time we departed the staff could not have been better. They were genuinely happy to help and give you the attention you needed. We ate in the bar on Friday evening and the food was delicious. The room was very clean, well laid out and pleasantly decorated. Car parking on site was another bonus. It is clearly a well run hotel with happy staff that I would recommend it and stay there again.

abbotsgm, Manager at Best Western Abbots Barton Hotel, responded to this review
Thank you for your review. I am delighted to read you enjoyed your recent stay and your room was to your liking. We are a friendly team here, and like to take care of all our guests as best we can and I'm pleased that this came across during your stay. We look forward to welcoming you back again. Kind Regards

"One night stay"

5
23/11/2017

Clean, friendly, quaint and historical hotel. Modern and spacious rooms on the inside. Its the little touches for me like a lovely dressing on the side salad with our lunchtime sandwiches. We would certainly return here for a weekend visit to Canterbury as it is only a ten minute walk into the centre.

"It's ok "

4
22/11/2017

Somewhat old fashioned hotel. Room dated with a shower curtain over the bath: how dated is that especially when it sticks to your bum! No sign of any of the improvements going on. No builders or scaffolding etc. Handy for the town centre especially as driving and parking there is a nightmare but you can walk from the hotel in 10 minutes Breakfast very good and worth a try The only real negative was the really cheap and uncomfortable pillows and although we like a firm mattress the one here was unbelievably hard. Easy and free to park your car.

"Lovely hotel in one of our favourite cities"

4
19/11/2017

Stayed here for 2 nights as part of a Virgin Experience package which my parents bought for my special birthday. Deal included 1 night's stay with bed, breakfast and evening meal - we paid for an extra night and breakfast to make a nice long weekend. The hotel is located just outside the city centre and appears to have plenty of parking (although the website warns limited parking on a first come first served basis). The reception staff are welcoming and efficient and we checked in very quickly. We stayed in room 215 which had an enormous double bed and plenty of room for both of us. the room was clean but quite warm but had aircon. We booked over included evening meal for the Friday - the restaurant wasn't busy but the staff were efficient and friendly and took our order quickly. The food was delicious and hot and well presented, and plentiful. Breakfast was buffet style although there is a menu of freshly cooked items if you wish like a vegetarian breakfast or smoked salmon. The only downside to the whole weekend was the heat of the hotel, everywhere. Whilst the aircon worked it was very noisy and kept us awake. The room has complementary tea, coffee and hot chocolate and you can take drinks from the bar to your room, a hairdryer and a trouser press and a TV with freeview. After a long day shopping in the cold and rain the bath was very welcome. The hotel is only a short walk from the city centre where there are lots of shops (major and individual) to meander. There are also lots of touristy things to do like the city walls, museums and cathedral and plenty of places to eat. There are also a couple of cinemas and theatres. All in all a lovely hotel with great staff, Canterbury is well worthwhile visiting.

"Typical Corporate Hotel "

3
15/11/2017

Good all round hotel for visiting Canterbury . 15 min walk in to Canterbury . Room modern and plain , good size , tea making facilities . Comfy bed but terrible foam pillows !! Breakfast good on both mornings . Didn't try the evening dining restaurant but looked nicely set out . Staff helpful and chatty .

"A lovely hotel with a fabulous team in the beautiful city of Canrerbury"

5
13/11/2017

it was a pleasure visit the hotel two times in the last three months and I would like to highlight a few strength points: very nice athmosfpheric hotel, a lovely team that facilitate your stay from the breakfast (congrats Pietro), with good advices and plans to go ( thanks to the reception team, Johanna) to the bed time and the sleep quality. The location is excellent and you can go walking to the city centre. We will return soon.

"Like a dream"

5
13/11/2017

My family and I enjoyed a almost daydreaming experience in this lovely hotel. All the people working in here are really kind and polite. The restaurant haves a relaxing atmosphere with lovely staff. This hotel is perfect for any kind of traveller. Charming and beautiful, I'd really recommend it.

"Last minute stay on a saturday night"

4
13/11/2017

Booked a room last minute as we decided to have a night out in canterbury, Staff were very polite and welcoming. Had a bite to eat in the bar before we went out which was delicious. Breakfast was well cooked and filling, annoyed with myself that I hadn't realised I could have ordered poached eggs. Would definitely stay again.

"Weekend Break"

5
11/11/2017

We booked this last minute, we've had a good stay here before. and were not disappointed this time. Only one night this time, we were delighted to have been upgraded to a Deluxe room. Nicely appointed, with some themed decoration it was very comfortable and warm. The bathroom was a spa bath, which was nice to relax in, ( well for the boss, it's her thing.) We had a lovely dinner in the restaurant, I had the soup which was very tasty, followed by lamb rumps, oh my delicious doesn't cover it. We were both too full to take advantage of the sweet menu. A nice touch was, the maitre'd asked how we were enjoying our visit. we mentioned it was my wife's birthday, blow me down....they only came out with a platter of chocolates, such a nice touch. We were late down to breakfast, and were worried we'd missed the buffet, no worries, we still had plenty of choice, and nice and fresh too. I've recommended this hotel before and stand by my recommendation, it's easy to get to from the A2, close to the city, can't think of a negative. A lovely characterful building, definitely not a eurobox hotel, we will be back.

"Great setting "

4
09/11/2017

Great setting for anyone who's visiting Canterbury great location and only ten minutes walk to the city centre .rooms well laid out and very clean and comfortable breakfast is fantastic and well cooked will recommend to anyone who is visiting here.

"Good stop off point to Channel tunnel"

4
09/11/2017

Had a pleasant evening meeting relatives on our way to France. We had dinner in the bar area and the staff had laid up a nice table for us in there. Shame though they do not have a bar menu any longer as the men were looking forward to "fish 'n chips". The bar menu is now the same as the restaurant one. Elena was our waiting staff who was most efficient. Although I had requested a bedroom on the ground floor we were allocated one on the top floor.

"First time stay here in Canterbury"

5
08/11/2017

Wow! What a great hotel with plenty of character (yes some creaking floor boards) and a great location in Canterbury. Very quiet. Hadn't expected the hotel to be in as good a condition as it was, my room was well equipped and even had two beds I didn't need as I only booked a double! Food very good and service is very quick and friendly in the bar, used the restaurant for breakfast and even though it was a buffet still had excellent service.

"HIGHLY recommended"

5
08/11/2017

My husband and I stayed here for 2 nights before travelling onto Brighton. Easy to find, ample FREE parking spaces. On arrival check-in was qick and efficient. We were told we'd been upgraded, and given directions to our room. We were asked if we'd like to make reservations for dinner, or needed newspapers the following morning. Our room was huge! Our room was overlooking a quiet garden & patio area. The room was lovely and warm, and we were provided with complimentary tea, coffee, hot chocolate, biscuits, and a coffee machine with assorted capsules. The bathroom was large, with a Jacuzzi. Both rooms were very clean. The room location was quiet too. Breakfast was plentiful with a great range of choice, Including vegetarion options. Staff were all very efficient and polite. We had evening drinks in the bar, there is a menu with numerous choices. The hotel location is within walking distance of the city centre, where all high street stores can be found, as can all main tourist attractions. There is also a bus service passing the hotel. All in all we enjoyed our stay here and would stay again when in Canterbury. Highly recommended. We stayed in room 107

"Sian and Sam Fields 14th October Wedding Day"

5
06/11/2017

ABSOLUTELY AMAZING VENUE,Fantastic ....They even allowed me(Sam's Mum) to spring a surprise visit from The Vipers CORP of Drums (Situated in their Car Park)... Food was awesome thoroughly recommend their Sussex Brisket (melt in the mouth),their vanilla cheesecake and passion fruit coulixxxxAmazing. The rooms were spotless and totally suitable for the wedding party and guests. The evening was effortlessly transformed into Disco and the evening was Spectacular.xxxccc Massive Thank you from Mr and Mrs Fields(Grace and Graham).xxxxc Lots of tea in the evening absolutely priceless (for myself as a non drinker). The weather was a good as a Summers day.x

"Well Located"

3
01/11/2017

I REALLY wanted to love this hotel, as I'm a sucker for pretty, historic properties. First the good news: parking was easy for our car rental (which was the main reason we chose this property), check-in and check-out were simple, and the town center and cathedral are a pleasant walk from the hotel. Our room was relatively comfortable but dated. The bathroom (while large) had no surface area near the sink to place toiletries. There was an electric kettle in the room but instant coffee was not going to satisfy this American's taste! (There was also only 1 packaged biscuit in a room for 2 people). Most disappointing was the breakfast. Despite the fact that we were one of the few parties there, our breakfast took about 40 minutes to arrive. Our server was quite ditsy -- she started to walk away after taking my order without taking my husband's; she was clearly unfamiliar with the (limited) menu; she would talk with another staff member about other patrons in the restaurant -- making the meal fairly uncomfortable. We only stayed one night and it was adequate enough for our needs.

"weekend stay"

5
01/11/2017

Lovely hotel,not far to walk into the town,very polite staff,answered any questions you asked.food very good,beds comfortable.All in all a good stay.A quaint hotel very nice throughout.A good bus service for those that have difficulty walking to far.

"Lovely trip to Canterbury"

4
30/10/2017

We wanted a reasonable priced hotel within walking distance of central Canterbury, We chose this hotel because it looked nice in the photos and was only £74 including breakfast. We had a very nice stay, the reception ladies were cheerful and efficient and even allowed us to book in early. The hotel may not be to everyones taste, the decor is like a traditional country house, which suits its exterior. Our room was comfortable and clean with everything we needed and we enjoyed our meal in the restaurant and relaxing afterwards in the lounge area with our coffee. The main advantage of this hotel is their very friendly helpful staff, everyone we met including receptionists, waiting staff, restaurant manager and the breakfast staff were so pleasant.

"Weekend stay in Canterbury."

4
20/10/2017

Lovely old place to stay. Perfect for a weekend visit to Canterbury. Great location, no more than 10 minutes walk into town centre. Just off the road side but far enough away to feel like country house setting.

"Anniversary break"

3
19/10/2017

We picked this hotel due to its location and easy walking distance into Canterbury also because of the Best Western name, but beware Best Western are not a chain of hotels. They are all individually owned and only have the Best Western name, which means where you might get excellent service at one you may not get this at another. We had an executive double room which was clean and spacious, breakfast was good with a reasonable choice which should be adequate for most people's needs. The evening dinner menu is a bit limited and a bit on the expensive side, the first night we had a bar meal which was nice but took an hour to arrive, the second night we ate in the restaurant as it was our anniversary, we had issues with the quality of the main course where the meat was inedible but on checkout the cost was removed from our bill by the Manager, but our night was still ruined. Overall this is a three star hotel with a good location. As it is only a ten minute walk into Canterbury there are lots of places to eat out and we go down this route again if we returned.

"An elegant hotel"

5
18/10/2017

Having had an interesting visit to Dover Castle we decided to stay overnight in Canterbury. Abbots Barton Hotel is only a ten minutes walk from the Cathedral. Don't let the fact it's on a main road put you off as the hotel is so far set back we could hear no traffic noise. Good parking. Very friendly and professional staff. Room was excellent and so was the food. Food possibly at the upper end, but drinks very reasonable, so balanced out and overall was good value. Definitely recommend it.

"Very pleasant stay"

4
16/10/2017

Very clean hotel, fine breakfast and friendly staff. I'm glad the windows in my room opened as it was very hot in the bathroom! Room 221.though the room was very quiet - in spite of a wedding reception taking place in another part of the hotel. I will return!............................................................................................................................................

"hotel set in city centre location with beautiful grounds, shame about the room and the wedding!"

2
15/10/2017

Booked a 1 night stay as an anniversary treat for myself and wife, on checking in there was a sign in reception stating that there was a wedding being held at the hotel that day and there would be some noise from music up to midnight. In my opinion this should have been disclosed on taking our booking to give us the option to book elsewhere if we had wanted to. Our room 108 was clean but very small overlooking a dumping ground at the rear of the hotel, the towel radiator in the bathroom pumped out heat 24/7 and there was no means to turn it down as the valves just spun round, meaning the small room became very hot very quickly, the only way to combat this was to open the window and turn the air conditioning on. We could hear everything in the room directly above us including when they used the toilet, it sounded like they were going to fall through the ceiling into our room. The noise we had been warned about on checking in did carry on till late with a lot of noise from wedding guests in the corridor outside our room until well after midnight and to compound our misery the bed was so firm it was like sleeping on a sheet of plaster board. I did mention on checkout that it wasn't a great room or night and the receptionist apologised. On a positive the breakfast was good and the staff in the restaurant attentive and I appreciate all of the above are first world problems but if you only get the odd night out together.....

abbotsgm, Manager at Best Western Abbots Barton Hotel, responded to this review
Thank you for your review. Always disappointing to hear we have not met our guests expectations. I have checked your reservation and note that on the confirmation email that was sent out to you states 'The hotel occasionally hosts functions and weddings which may have music playing until late. If you feel this may affect your stay, please contact reservations. Being an older building all our rooms vary in size and shape. Our standard rooms are smaller in size, but we also offer executive and deluxe rooms for an additional fee which are larger in size. Mattresses are a very personal thing, my apologies this was not to your liking. The hotel is currently undergoing a major expansion project, the view from you room was of the building site where our new spa and swimming pool will be located. I am however pleased you enjoyed our breakfast offerings and found my team attentive. Again my apologies we did not meet your expectations on this occasion. Kind Regards.

"Love this hotel!"

5
14/10/2017

Our twins are in uni in Canterbury so when we visit we always stay here. Lovely peaceful surroundings, pretty rooms, comfortable and clean and lovely staff. I cannot comment on the food as we tend to eat out with our twins and their friends but we enjoy drinks in the relaxing bar in the evening. Look forward to our next visit.

"Best western hotel Canterbury "

5
08/10/2017

Stayed overnight this weekend 7th 8th October the hotel is only a short walk from the town. It is situated in its own ground my partner and I enjoyed our stay the staff were attentive and looked after our every need . The bedroom was clean and had all facilities,the bathroom was also spotless.We enjoyed our evening meal excellently cooked and presented. At breakfast the choice was unbelievable so much to choose from,we decided to have the cooked breakfast but sadly it was barely warm such a shame, and then a staff member(elderly gentleman) took my plate away while partner was still eating and did not ask if I had finished. I would recommend the hotel to my friends and family and look forward to returning for a longer stay.

"Very convenient for Canterbury"

5
07/10/2017

The hotel were very accommodating on our arrival, allowing us to check in early, I had phoned the day before asking to check in a bit early but arrived even earlier than expected & this didn't pose a problem. Our room was nice, clean & well appointed although a bit too warm overnight, we didn't have time to use the restaurant but it looked quite nice, have given 5 stars based on our room & attitude of staff which was excellent.

"Charming in Canterbury"

5
06/10/2017

This is a great place! Situated a few blocks away from bustling Canterbury sits this delightful hotel. Once a manor house built in the 1800's it's been enlarged to be a charming hotel. Hallways are narrow, floors creak (do ask for a room on the top floor) and you'll likely be walking up some stairs to get to your room. This is all part of the experience. Beds are comfortable and unique to England-king beds are available. The breakfast is wonderful-Best Western's in the states should be this good. The standout is the service-literally from before we came to the day we left- the staff was outstanding. If Canterbury wasn't so far from California I'd frequent this hotel on a regular basis! I can't think that any other lodging in Canterbury would be better.

"Coach trip to Canterbury, stayed for four nights"

4
06/10/2017

Excellent staff, very friendly and helpful. Breakfast was good, evening meal on first night was very poor, possibly due to having set meal. Evening meal on last night was fine, so possibly first night was a 'one off'

"Good place to stay for a visit to Canterbury"

3
26/09/2017

The hotel staff are nice and friendly, we stayed in the original part of the building. Room was very clean, though a bit dated. Could do with leaving an extra 2 teabags and biscuits for two people rather then just one packet. Bathroom, very clean, sink could have been better located, barred access to bathroom, also squeaky floor, made going to the loo a noisy affair in the middle of the night. I don't know who plans these rooms, heated towel rail, good, but does not! extractor fans that come on with the light great except at night, could do with a separate switch. Mirrors that don't demist! Water, I know we were on the third floor but a bit erratic. Breakfast, was good and hot, a toaster that gives you brown toast without having to put it through the machine more then twice, but the first place I have been to that did not have beans or fried bread as options. Parking, was good, always seemed to be a space. Apart from breakfast we did not eat in, menu looked ok, as we intended to spend our time exploring Canterbury we was more then tempted to walk down in the evening, about 10-15 min. walk. We found several nice looking places, and decided on two which turned out to be really good choices. WE would stay again using it as a base to explore from.

"Good location and very pleasant"

3
26/09/2017

This is a very clean hotel. The room was spotless, and the staff were very professional. However, there was a creaking from the room above mine which continued throughout the night, which interrupted my sleep. Very annoying, although I would definitely use the hotel again.

"Something of an experience"

3
25/09/2017

On the face of it all seemed well. Room was OK, parking available outside and within walking distance of Canterbury town centre. We stayed two nights and when the dining room proved to attract only one other couple on the first night and none but ourselves on the second, warning lights should have come on. The food was excellent but if you order a steak you get virtually nothing with it and have to go for side orders which raise the price. Second night I had a chicken dish and that night I spent most of the time in the bathroom being sick. No I did not report it at the time because I felt so rotten I just wanted to get home and to bed. Discovered one other guest who had similar dish had same problem. There may have been others, I don't know. The quality of the food was fine it just comes down to whether someone washed their hands or not or whether procedures with chicken were not strictly to the book.

"Theatre trip"

5
24/09/2017

Booked this hotel for the night to go to the theatre and was very pleased with our choice. Friendly helpful staff, good location and very clean room. Would definitely use this hotel again as the standard was everything you would expect from a Best Western hotel.

abbotsgm, Manager at Best Western Abbots Barton Hotel, responded to this review
Thank you for your review. Delighted you enjoyed your recent stay with us whilst on a night our at the theatre and that our location was good for your needs. Thank you for mentioning my team, and pleased you found them all helpful and friendly. We look forward to welcoming you back again in the near future. Kind Regards

"Pleasant hotel"

5
24/09/2017

Nice hotel well within walking distance of the city centre. Room was good with plenty of space. usual problem the lighting was not really strong enough for reading by. Breakfast was buffet but much choice and plenty of staff to keep everything full.

abbotsgm, Manager at Best Western Abbots Barton Hotel, responded to this review
Thank you for your review. Pleased you enjoyed your recent stay with us, and thank you for mentioning all our positives. We are currently in the process of upgrading all our lighting over to LED, this should make lighting strong enough for bedside reading once completed. Thank you for mentioning our breakfast offerings, pleased you enjoyed what we offer. We hope to welcome you back again soon. Kind Regards

"All good"

5
19/09/2017

I like Best Western hotels. The room was comfortable, clean and reasonably spacious. Mini toiletries supplied for one to use or "steal" as appropriate. The various lounge/bar areas were comfortable and nicely decorated. The staff were friendly, helpful and pleasant. I always rate a hotel by its in-room biscuits and hot drink selection (because I'm cool like that) and I can report that the biscuits were grand (gluten-free too, no less!), so was the hot chocolate, coffee left a bit to be desired. Breakfast buffet had a good range of options - cereal, fruit, yoghurt, nice bread, pastries and hot breakfast. (You need to offer some baked beans though - scrambled eggs without baked beans is a travesty.)

"Great relaxing stay"

5
19/09/2017

A friendly receptionist greeted us on arrival. Quick check in and up to our room, which was spotlessly clean, spacious, tea/coffee facilities, trouser press, 2 tub chairs and coffee table, walk in wardrobe, hairdryer, TV and lovely fluffy white towels. The bed was really comfortable. Plenty of hot water. No outside noise. Excellent. There are various lounges for comfortable sitting. A bar with good selection of drinks and a restaurant serving superb food. The staff are very cheerful and helpful. Only negative was our room looked out onto a building site, but we wasn't there to look out of the window.

"5 star all the way!"

5
16/09/2017

My fiance booked this hotel as a surprise for us both for 4 nights to celebrate our anniversary and all I can say is that I LOVED this hotel! Firstly the staff from check in to check out were so accommodating and friendly that this really made for a lovely atmosphere. Our room was beautiful and contained a four poster bed and had decor which was traditional and suited the hotel theme perfectly. The food at the restaurant is recommended. Although it is not the cheapest place to eat, it is worth it as both the food and the service is impeccable where nothing is too much trouble. If you are looking for a hotel which is really modern or minimalistic then this is not the place for you but if you a looking for a hotel which is historical and that little bit different then do not hesitate to book a stay here!

"Great stay"

5
15/09/2017

We booked an Executive room which was lovely and spacious and the bathroom had a jacuzzi bath. the staff were very helpful and friendly and the hotel offers free parking and is a short walk into the city centre.

"Good lounge area to relax with the family"

5
14/09/2017

Good rooms with excellent facilities. There was always plenty of hot water, the bathroom was very clean and the toiletries adequate for our needs. The staff were more than helpful in many ways and nothing was too much trouble for them. The breakfast was very good with a splendid variety of options.

"Lovely hotel in an excellent location"

4
13/09/2017

Everything met with our approval. Location ideal just 10 minute walk into city centre. Easy to find driving up from Dover. Lots of parking. Very friendly staff. Dinner and breakfast excellent. Room and facilities good. The only negative was the internal insulation to our 3rd-floor room. The guests in adjoining rooms and on the floor above were not being loud but walking about and opening/closing of doors and drawers transmitted through the walls as if in our room. I hasten to add it did not keep us awake. Similarly, the extractor fan in our bathroom was noisy so, to be considerate to neighbours, we avoided turning on the bathroom light in the middle of the night.

"Lovely hotel in perfect location with a great staff"

5
11/09/2017

We had a dog friendly room, and it was so great to discover that this hotel really is dog friendly rather than just tolerant. The main restaurant was off limits which is no problem as we could eat in the bar - they even set up a breakfast table in there for us. Perfect. Nothing was too much trouble for the staff. We arrived early so they placed our room on 'first clean' request enabling us to check in and start our adventures earlier than we expected. Emil - in the restaurant was just fabulous. He was very busy but still looked after us so well for breakfast. Andrew in the bar in the evenings was a superstar. Such a nice guy and knew his way around the bar! The grounds man (didn't catch his name) took the time to say hello and let us know to ask him if we needed anything. The Assistant Manager (really lovely lady) was just the best. In fact the whole team had it all going on and were just a pleasure. We felt well looked after. Room was fab. Right near an exit door for early morning doggy walk, dog blanket and even a water bowl waiting for us in the room! Our only comment was the hotel was extremely busy with large coach groups which put pressure on a limited seating restaurant. This was a challenge for the group we were with but it was the only downfall. Oh - the bed mattresses could do with replacing - bit soft and like a trampoline when one of us turned over!! 10 minutes from the city centre and, although parking is very limited, we didn't have any problem. A great stay in a distinctive hotel, great location and amazing staff. Thank you - we will return!

"The best hotel stay ever"

5
11/09/2017

I cannot thank the htel, but mainly the staff, enough, as they made our stay perfect in every way. so much so that I took time to write personally to the manager to tell him how much we enjoyed our time at the hotel.

"Private Lunch"

5
10/09/2017

We recently hosted a lunch for 36 to celebrate our Golden Wedding. From the moment we first made an enquiry some 6 months before we were treated with courtesy and civility by the Events Manager, Emma Vogle. Nothing was to much trouble and the whole process was tailored to suit our personal needs. On the day itself we were met by the Duty Manager who stayed with us ensuring everything went smoothly, which it certainly did. The Fountain Restaurant looked superb, the staff were all helpful, polite and efficient. The meal itself was superb, all our guests commenting on the high standards in all areas. The whole event was most enjoyable for everyone, helped by the forward planning undertaken on our behalf. Emma and the whole team are a credit to the hotel and are to be applauded, we have no hesitation in recommending this venue.

"Good for a short term stay."

4
03/09/2017

This hotel is situated 10 minutes walking from the city centre and on a bus route there. Reception was quick and efficient and the rooms large, comfortable and well equipped. As with other Best Western hotels there was no room safe or mini bar, but they did have tea and coffee facilities. There was ample free parking and good free wifi. This is good hotel and we enjoyed our brief stay and would recommend it to other travellers.

"Lovely rooms, very friendly staff"

4
03/09/2017

We were a party of 6 people and 1 dog, booked into 2 double rooms and 1 twin room. We upgraded so that the last night of our holiday, (which also happened to be my birthday), would be special before we all went home in different directions. The check-in was made very easy and pleasant by the very friendly receptionist. This is in the original house and the way to the lift had slightly sloping floors, which we found to be a bit of fun. All 3 rooms, (no. 322 was a twin; no. 318 was a double and no. 317 was a double with our dog), were quite large, very nicely furnished with tea, coffee & hot chocolate making facilities, and extremely clean. Our room, (the one with the dog), had a blanket, mat and bowl waiting for her; which was a lovely touch as not many places acknowledge that your dog is a member of your family. We had booked an evening meal, but as dogs are not allowed in the restaurant, which is perfectly understandable, they arranged for us to have our meal in the bar area. They pushed 3 tables together and laid them in a very nice way for us. We could choose our meals from the restaurant menu, or the bar menu. We chose from the bar menu as it was very similar to the restaurant one, but we thought it would be smaller portions. The meals were still large, and they were cooked nicely and were very tasty. We were full up after the main meal, so didn't order any puddings. Soon after this the waitress brought me a card and small box of champagne truffles as a birthday gift; then the bar manager brought out a plate which had 'Happy Birthday' piped in chocolate on it. This was a total surprise, and made my evening. Thank you everyone for that. We had paid for the bed and breakfast option, so came down in the morning to find they had also laid the tables in the bar area for us. There was a buffet laid in the main restaurant, which some of our party helped themselves to. We all ordered the full English breakfast, which was huge with 2 of everything, (sausages, eggs, bacon, etc.). Not everyone could eat it all, which made our dog very happy as she got sausage and bacon as well; (wrapped in a napkin). As we were leaving, our dog decided she didn't want to go. She laid down in the reception area and had to be coaxed towards the exit. The 2 young ladies in the reception thought this was hilarious. All in all a very pleasant stay, and we would consider coming back for longer than 1 night in the future.

"Unexpectedly good!"

5
02/09/2017

I was not expecting anything bad I just didn't expect it to be so nice! I stayed one night for my birthday and the staff was super nice and friendly. The room was big, comfortable and with decent coffee/tea/biscuit amenities. The breakfast was good and included different options. Although the hotel is not in the centre, it is walking distance from it and in a beautiful location.

"Great reception and room"

5
02/09/2017

Just a stop over in a family room which was spacious and comfortable. Staff at reception were very helpful. Went bed and breakfast rate and was presently surprised with the spread and relaxed atmosphere. Would go again.

"Great Find "

5
30/08/2017

I've never stayed in Canterbury before and I booked this hotel with little research. Really pleased with my choice. Within walking distance of the town centre and plenty of parking. A very quirky but comfortable interior and check in was swift. My room was huge, very comfortable, immaculately clean and had a jacuzzi bath. We dined in the restaurant from the fixed menu which was very reasonable at £24 for 3 courses and delicious. I couldn't fault the hotel. It's not modern but very comfortable and I really enjoyed my stay despite being on business. Highly recommended.

"Canterbury tale"

5
29/08/2017

What a superb hotel, food, staff,room all excellent, had a real good time , and rumour has it they are extending to accommodate a pool, will visit again, reception was extremely helpful with bus times and booking of taxi service

"Fantastic stay"

5
28/08/2017

What a marvellous gem of a hotel this is. Everything about it is ideal. Within walking distance to Canterbury. Delicious breakfast. The option to dine in the hotel. The staff exceptionally friendly, helpful and courteous. One of the best weekends we have had. A definite return. Thank you.

"Worst hotel experience I've ever had"

1
28/08/2017

Our reservations was mishandled (we had booked for three nights but it had not been processed properly, so it transpired we only had a reservation for two nights and were forced to leave after the second night) and then we were lied to about the location of a hotel were were re-booked. We were told it was in the city centre and walk-able (we had no car) but when we arrived at the location laden with luggage we were directed to there was no hotel - it was actually three miles out of town on a lay-by. Just appalling behaviour. Ruined the weekend of my son's wedding. Several other guests in our large party also complained about the surly attitude of reception staff. Avoid.

"Defo stay again :)"

5
27/08/2017

Friendly helpful staff, clean comfortable rooms with a nice bath/shower. Was really nice to have windows wide open and slept well every night. Not far from town and will stay again next time we visit!

"A nice stay :-)"

5
24/08/2017

My wife and l had a 2 night stay at the hotel. In the bridal suit :-) Very nice. The staff were fantastic!!! Great breakfast but the dinner could be better. We will be back!! Much because of the staff.

"Great time"

5
22/08/2017

A hotel to be recommended. The hotel is very well situated. Excellent facilities around. I true place of British history. Friendly service, good food on a nice buffet. Rooms are easy to reach. By good weather, lovely walks. All in all very good.

"Loved this place"

5
21/08/2017

The people working there were wonderful and very nice. The hotel was well kept and very pretty. I had one of the newer rooms in the new wing but was told the older area was haunted. I am sorry I did not get to sleep in one of the older wing rooms because I have yet to see a ghost at any of the places that say they are haunted. If you are looking for a really nice place to stay out of the center of town (meaning right by the cathedral) this is perfect. I walked to the Cathedral in less than 30 minutes (but I walk kind of slow) but loved going back to the hotel that evening. Oh and one last thing, the day manager was very kind.

"suits a small-medium wedding venue"

3
21/08/2017

For a small to medium wedding which i attended this was a beautiful venue. The gardens were a lovely backdrop for our pictures and the ceremony and reception rooms were positively regal. Hotel rooms were clean and comfortable HOWEVER although the rooms match the old exterior of the building, florals are so dated and it felt like i was staying over at someones Nans (my nans were more modern than the hotel). Would i return; yes. Is there room for improvement... yes. Is that a negative comment... no.

"Very enjoyable stay"

5
19/08/2017

Excellent service from all staff. Easy check in and departure from well informed and helpful staff. Room on third floor was well decorated and spotlessly clean. Everything we needed in the room. Breakfast was excellent, lots of helpful, friendly but unobtrusive staff. Will certainly book again when we are in the area

"Canterbury good hotel"

5
11/08/2017

Hotel was perfectly sited to walk easily into the city. We wanted a reasonably priced hotel for a weekend break. Very pleased, staff friendly and breakfasts excellent. very happy to return, would recommend.

"Handy for the cricket"

4
11/08/2017

Stayed here one night midweek and was pleasantly surprised on how nice the hotel was...........Had a lovely greeting from the young lady on reception our room was on the third floor and overlooked the car park but was spacious and had a large bathroom. Didn't use the air con but opened the windows which made a nice change from most hotels (Premier Inn) They must think that your going to jump and commit Hara-kiri. Ten minute stroll into town, nice Thai restaurant just round the corner from the Odeon. Didn't use the bar but had breakfast which was okay although they were keen to clear your plates – no beans or black pudding though but nice sausages............overall good experience and would recommend.

"Lovely anniversary stay"

5
09/08/2017

We'd booked up on our second wedding anniversary, having been married at the hotel. We had a lovely welcoming reception and checked in quickly. We stayed in the bridal suite, as we had before. It's a lovely room. The room was clean and tidy. We enjoyed a nice dinner and drinks in the bar. All the staff were friendly and happy to help. We will definitely return!

"First Class"

5
08/08/2017

I arrived late in the day, there was a wedding reception going on and a bus load of tourists arriving, the staff where calm and helped me check in smoothly, I was found a spot in the restaurant, despite not booking beforehand... The food was out of this world, this despite the obvious pressures the kitchen staff must have been under. The waiting staff where attentive and seemed to be able to be there exactly at the right time. The room i stayed in had air con and was one of the cleanest rooms I have ever stayed in.. Overall it was a shame i was only staying for one night. Will book here again if I'm in canterbury.. Thank you for a lovely stay......

"My recommendation in Canterbury"

4
08/08/2017

We've stayed also in other places in Canterbury and we can say that this place was the best till now . Congrats to all staff members for what they're doing there !!!!! Understood that the hotel will enter into some major renovations so looking forward to see the final result !

"Book with caution"

1
03/08/2017

Where to start Blood on apparently clean towel not my blood No plates or glasses at breakfast. Half a full English not made aware that you have to order certain items. Couldn't use facilities such as bar snacks and restaurant due to private function which is obviously more important than pre booked guests. Kept awake till gone half past midnight due to function and noisy guests. Mould on bathroom ceiling. Lack of toilet roll. Run down hotel which needs lots of work paid £240 for 2 nights for wife's 30th birthday, thanks best Western for spoiling the weekend never again!!!!!!

"Old and tired hotel and boisy"

2
30/07/2017

Last minute break to visit family Paid 194 for 2 nights. Stayed on second floor There were 2 weddings on fri and sat with receptions at night. Very noisy with people running down corridors at night and with creaking floorboards. This is a very old hotel that has had superficial refurbishment but needs the floors gutting. We kept being woken up by people waking upstairs as the floor boards creak constantly. Not a pleasant stay at all. Would not recommend unless you are at a wedding there.

"Excellent hotel"

5
29/07/2017

Arrived at the hotel and was extremely impressed. Great location, just up the road from main centre. Beautiful surrounds. Value for money. Staff at hotel very helpful and friendly, would highly recommend.

"Very impressed with Luxury Suite"

5
28/07/2017

My first time of staying at Canterbury Best Western hotel and, as a Diamond Elite member I was delightedly surprised with a room upgrade for my one-night. The young man at reception was very pleasant giving me the VIP treatment, although I didn't look like anyone of importance in my jeans and trainer-type footwear. He carried my bags and further advised me to contact him if I needed anything. Laid out for me in the room was a little treat of a quaint packet of pear-biscuit and bottle of apple drink. I could not have been more impressed with the standard of the suite. It was spacious and visually impressive with a good choice of colour theme. The bathroom was of the highest standard; clean, spacious, high ceiling and curtained windows well-decorated. Generous supply of Shampoo and Shower Gel. Luxurious towels and well-made bed. In the bedroom are walk-in wardrobes with plenty of space. I returned to the same hotel a couple of times for longer stay and though I stayed in standard suites they were still of very good standard. Clean, fresh towels, good supply of toileteries, air-conditioned room, daily made bed, TV. Breakfast was of the highest quality; buffet with a good choice of cooked and cold options along with fruits and juices. Excellent and plenty. I enjoyed the breakfast meal more than the evening meal which seemed to pay more attention to presentation. Costly, too. Good quiet location with outdoor garden and impressive fountain outside on the way to reception.Beautiful building and surroundings. The hotel is situated within easy reach of the city and amentities including the bus station, supermarkets, the University, the cinema and en route to Folkestone in the opposite direction, if desired. Staff are pleasant, professional, and helpful. It is not cheap, but this is Canterbury and the hotel is of a standard to be deserving of the money you pay. I recommend this hotel.

"Great hotel "

4
22/07/2017

Short notice booking with two dogs. Went the extra mile to accommodate at breakfast in the bar. And the room was spacious and the staff helpful. Happily recommend this as a dog friendly hotel. Parking good.

"comfortable and relaxed"

5
21/07/2017

a very good experience.Stayed at this hotel this week with 2 dogs and all the staff were lovely, really helpful and made us and the dogs feel very well looked after and welcome. Nice room and spacious enough since one of our dogs is rather large! good selection of food breakfast. I would recommend and definitely would stay here again.

"Romantic Weekend Break"

5
21/07/2017

Fantastic weekend at the Abbots Barton Hotel! Myself and my boyfriend chose a weekend in Canterbury, visiting from Newcastle to find an excellent reception from all staff. Our room was a standard room however it was to the highest of standards. Walking distance from the city centre, although we spent most of our first night in the hotel bar. The girls on reception where lovely, offering a lot of advise to visitors. We will be returning for sure!

"Few days in canterbury"

3
20/07/2017

Nice hotel, the staff are exceptional, I have never come across such helpful, efficient staff, you are a credit to the hotel. However, I have to say THE HOTEL; PLEASE DO SOMETHING ABOUT THE LACK OF AIR CONDITIONING!!!! Not acceptable, only to have small fans. This spoilt our two days with you, the rooms were stiflingly hot, and the breakfast room was unbearable. Most good standard hotels have air conditioning. This unfortunately will put me off returning, which is such a shame.

"Dated and Overpriced "

3
18/07/2017

Stayed on a recent two night trip. Hotel was dated with worn carpets and older atmosphere. The room was very clean and the staff were very good and attentive. Perhaps the rates were elevated due to graduation, but definitely high at 180£ per night for one person and then another 12,50£ for breakfast. Although the buffet style of breakfast was ok, not even close to the charge. I don't ever complain about the rates, but no more than 100£ should be expected here for the quality of the hotel and 15 minute walk to the town centre. Room was nice enough which had an air con, but it may struggle on a really warm day. I really liked that the shower had a full curtain to help prevent water leaking out which is normal in U.K. (Why?). The staff were super friendly and very attentive. There were tour buses at the hotel, so it must be part of the tourism in the community. However the staff continued to serve with great attitudes. Hotel has an ok bar/lounge with average selections in beer and spirits. Prices were reasonable for a hotel.

AbbotsManager, Manager at Best Western Abbots Barton Hotel, responded to this review
Thank you for your review. Firstly thank you for mentioning the positives of your recent stay with us, and I'm pleased that the room allocated to you was to your liking. We are currently undergoing major renovation works, which will see the addition of extra bedrooms, function space and spa facilities. Once the new bedrooms are completed it is scheduled for the remaining bedroom stock to be fully refurbished along with all the public areas. That being said the style of decor is traditional in style which is in keeping with the Victorian Gothic Mansion in which it sits. At breakfast we offer an unlimited buffet of hot and cold items plus an ala carte menu from which additional items not on the buffet can be ordered. All our food items are locally and ethically sourced. Which at £12.50 is competitively priced. Graduation week is a very busy time in Canterbury, which means all hotels are selling at their full rates. I am glad you found my team to be super friendly, thank you for giving them a mention. Kind Regards.

"Better than Best Western"

5
16/07/2017

As an American I know of Best Western and stay there often throughout the States. I was worried about how that would translate in Canterbury as Best Western is known for its quiet sensible affordable status and not anything fancy or exciting. Typically, the kind of place that is "good but not great" that you would stay on a family trip or at a conference. This is NOT what is happening in Canterbury. In some form of old abbey style building with amazing facades, tree-lined drive, and beautiful rooms, this site is amazing. Close to everything, beautiful inside and out...worthy of some stars for sure. I would have to categorize this visit under the "pleasantly surprised" column, bordering on amazing. Easy walk to everything, but not TOO close to be uncomfortable. Perfect really.

"OK but ...."

3
15/07/2017

We are a family of four – with two teenagers - I always try and get two rooms connecting or a family room which is sometimes difficult as the choices are more limited Room was OK, clean , quiet . Linens good , beds good. Probably a little overpriced - its an old property understandably but felt like i was in an old attic room Breakfast was good Wifi was a problem - with teenagers thats a negative Staff were nice and helpful

"Great setting"

5
14/07/2017

Stayed two nights for our anniversary. Hotel really made this a treat. Parking was available and easy. Hotel is set in beautiful grounds. Hotel is furnished very comfortably with beautiful paintings. Very comfortable and relaxing in bar area. The staff were all friendly, professional and attentive. Great location to see the cathedral and town. We had a massive room on the first floor which was wonderful. Breakfast was excellent (quality and quantity). The icing on the cake was watching the squirrels chasing each other across the lawn in the morning.

"Perfect spot......."

5
11/07/2017

Stayed for the weekend at beginning of June. Perfect location - 5/10 minute stroll into centre of Canterbury. Room was extremely clean, fresh linen and towels provided each day. Breakfast was full english or continental buffet style so you could help yourself to as much as you liked or waiters took orders for fresh fish or variety of eggs. Quite a small restaurant but food was varied and nicely cooked. Waiters were very attentive. Would recommend this hotel if you want to be 'just outside town' - perfect position and price was good too :)

"Excellent hotel, ideal location for event at Spitfire Ground"

5
10/07/2017

Room spacious, clean and comfortable, with tea / coffee making facilities. Staff friendly, professional and helpful. Easy walking distance to Spitfire ground and City centre. Breakfast selection, both continental and full English, included in price, was excellent. Bar meals and restaurant meals delicious. Beautiful building in lovely grounds.

"Groupon stay"

4
07/07/2017

We had a lovely two night stay at this hotel. The room was very nicely decorated and twee. Well air conditioned and a good tea and coffee selection. The breakfast was varied and tasty. The evening meal we had was very nice and much more fancy than I'd expected. On one of the nights we ate at the bar which was slightly overpriced but a fairly tasty meal. They also had some very good gin and the bar staff were particularly friendly. It is a short walk into the town centre. It was generally a very pleasant stay!

"very nice hotel"

4
06/07/2017

real old nice hotel,the hole atmosfeer was what i hoped for ,our 10th time in canterbury and the best hotel i a have been i will send my friends to this hotel,bet best western we had. Nice to sit outside in the garden and in the evening in a tradtionel bar

"Outstanding traditional style hotel in great location"

5
05/07/2017

The hotel is within easy walking distance of the city centre. Our room was very spacious, clean and well presented. Well furnished in a traditional style, with three upholstered chairs and a dressing table. There was also built in cupboard space which gave us plenty of storage. A kettle was provided with supplies of coffee, tea and hot chocolate, as well as biscuits. Our room was a twin but the two single beds were placed together making a king size double sleeping area. Sleep quality was excellent, given the comfortable mattress and quiet location. An air conditioning unit is provided which was quiet in operation. There was also a large flat screen TV. The en-suite bathroom was equally spacious. The bath had a powerful fixed shower attached with a separate small hand shower. The towels supplied were large soft bath sheets, very luxurious. Our room rate included full English breakfast, which is well worth having. During our stay it was a buffet service, but all the food was fresh and hot with a good supply of fried eggs. The bacon and sausages were of very high quality. Your choice of coffee or tea is served. Each pot has enough for two cups but you can have more if you want it. The hotel bar is well stocked and the lounge area is a series of connecting rooms which are comfortably furnished. So you can sit by the bar or have a little more privacy if you wish. There are also tables outside in the gardens. The bar is open 24/7 for residents. Dinner in the restaurant is very good, well worth trying. The a la carte menu has a good selection of dishes. There is also a fixed price menu. Food was well prepared and presented. I chose woodpigeon as a starter and a sirloin steak for main. A delicious meal. Service from hotel staff throughout our stay was excellent. Courteous, friendly, efficient and professional. I would be very happy to stay here again.

"Overpriced and fussy"

3
04/07/2017

The price was quite high but I swallowed it as it was quite a last minute booking on laterooms.com The hotel is almost right in the city centre - a 15/20 minute walk - and set in beautiful grounds. It's a sprawling hotel and has many rooms off many corridors. I ended up in a single (very small) stuffy room. The air con was quite noisy. They had many types of tea, coffee, chocolate, horlicks, biscuits and a huge array of toiletries and varied towels - all very nice as additions - but the basic need for a hotel room is a bed and this one was TERRIBLE! Lumpy, bumpy and with no support. I ended up sleeping on the floor! The decor is quite old fashioned with lots of trims, pelmets and swishes. Altogether a bit much and quite OTT. Lots of parking though. Probably won't be making another visit!

AbbotsManager, Manager at Best Western Abbots Barton Hotel, responded to this review
Thank you for your review. Great to see you liked the amenities that we offer in our rooms and that you found us to be set in beautiful grounds. I note that you stayed with us back in August 2016, since then we have started a mattress replacement schedule. Apologies you ended up sleeping on the floor, i have checked back through our logs and see none of these issues were bought to our attention so that they could have been remedied for you. Our decor is classic in style which is in keeping with the Victorian Gothic Mansion in which it sits. I appreciate this is not to everyone's taste and that the Marmite factor might apply here. Regards.

"Superb!"

5
04/07/2017

We had to make a last minute reservation for a Canterbury hotel so we could attend a funeral and as it was a long way from home we extended the stay slightly to include a spot of sightseeing. As this was a last minute booking the choice in Canterbury was limited and this hotel appeared top of the list. How lucky for us! Our room was bright, spotlessly clean and comfortably roomy. It was a pleasure to relax here after a long drive followed by another long day of sightseeing - the aircon was especially appreciated! We had a two night stay and ate in the bar on both evenings. The menu here was rather limited but the food was stupendously good....the very nicest fish and chips and burgers I can remember having eaten anywhere. There was also a good selection of drinks on offer. Throughout our all too short stay the staff were very friendly and helpful. The only tiny minus point (and it's perhaps very picky of me to mention this) is that the coffee provided in the room was absolutely horrible! It was some kind of Fair Trade stuff that didn't even taste of coffee...a truly nasty chicory flavour. Yuk! I feel a bit mean mentioning it really, but then I do like a black coffee on waking and I couldn't drink it. Thankfully the coffee provided at breakfast was proper coffee. And what a breakfast it was too. Such a wonderful choice and all good quality served with a smile. The location of this hotel is perfect for Canterbury city centre - just a ten minute easy walk - and being set in its own lovely grounds it's very peaceful. I have no hesitation in giving this hotel my fullest praise and recommendation. Top notch!

AbbotsManager, Manager at Best Western Abbots Barton Hotel, responded to this review
Thank you for your review. I am pleased to read we exceeded your expectations, and that your room was to your liking. Our bar menu offers a variety of lighter snacks and meals, we are also more than happy to serve any of the menus we offer in the bar area if guests do not wish to dine in the restaurant. I'm delighted you enjoyed the fish and chips and burger. I note your comments about the coffee available in the rooms, all our products are either locally sourced or Fair trade as the owners believe in sourcing locally and ethically. Finally thank you for mentioning my team, and pleased you found them all friendly and helpful. Kind Regards.

"Lovely place "

5
29/06/2017

Beautiful house with the best service possible. Staff very helpful. Excellent food and drinks. The rooms and bathrooms are spacious, well equipped and perfectly clean. A really great stay. I would never hesitate to recommend this hotel!

"Stay at Abbots Barton"

3
29/06/2017

This hotel is very nice with a few exceptions. Staff were very nice. Car parking excellent. Exceptions - the bed making was terrible, not once was the bottom sheet smoothed at all it looked completely untouched and I had to remake the bed each time., The lighting in the room (201) was also terrible particularly bedside lighting; could not read in bed at all. Had requested a shower but this presumably was not available. To crown it all the people in room above chose to do a clog dance At 2 in the morning with tv left on loud all night. Not good!!

"Staff made it a great stay"

4
27/06/2017

We were on a short weekend break and from the moment we arrived at the hotel the staff went above and beyond and were the highlight of our stay. They are all a credit to the hotel. As for the hotel itself we had booked a Deluxe Room which was in the older part of the hotel and the room was more than adequate for our stay and as the weekend was in the "heatwave" period of June the aircon was much appreciated and needed. As we arrived late afternoon Friday we enjoyed a glass or two in the nice garden area and dined in the hotel restaurant that evening. Food was better than we were expecting and was on a par with the meal that we had on the Saturday night in a top local venue in the town costing twice as much. Only downside was the Dining room had no windows and although not an issue on the Friday night became so on breakfast the following two days when the room became unbearably hot. Breakfast though was good that said. Hotel is in a good location back off the road and we both slept soundly both nights. Easy stroll into the town was a bonus and was good to be able to leave the car parked up for a couple of days. We would definitely return and if we do hope that the same staff are around. All acted very professional and efficient in all our dealings with them but at the same time helpful with knowledge of the local area and happy to have a chat if they had the time. They made a good stay into a great stay.

"Nice comfortable hotel"

4
26/06/2017

We had a comfortable stay here this weekend ( end of June). It was a bit busy on the Saturday as there was a wedding on and that seemed to take the whole hotel over but we were looked after very well and the staff were pleasant and friendly.

"Very enjoyable weekend "

4
25/06/2017

We spent 2 nights at the hotel in a lovely double room. We were on the 2nd floor overlooking the car park. It was a lovely spacious room with a bath in the bathroom. The breakfast was perfectly adequate. The location was in easy walking distance of the town centre and cathedral. Would stay here again.

"A bonus of air con but the wifi needs improving."

4
21/06/2017

I stayed here for a night before a meeting for work. It's very easy to find and short taxi ride from Canterbury West. The staff are very friendly and helpful. The rooms are well equipped and in a very hot June night, the air con was an absolute God-send! Breakfast was really good and had an excellent range to choose from. The only thing that lets it down is the wifi connection. Despite following the directions, I couldn't get it to work which was a bit frustrating. If it could be made more straightforward i.e. Just entering a password, rather than having to go a website, register and make an account (which then doesn't work..), then that would be much better! There was a help number but I don't want to have to spend time ringing a helpline, I just want the wifi to work first time.

"Wow , what a find !"

5
21/06/2017

Needed a bed for the night while working away , but found a palace ! Quiet neighbourhood within a 5minute walk of the city to all the bars and restaurants. Room was very high standard , quiet , clean , great air conditioning , buckets of hot water and included fast wifi . Staff were very helpful and welcoming. Breakfast next morning was excellent ; anything not on the buffet available on request . Would stay again !

"Excellent location"

4
20/06/2017

Very historic hotel with rooms decorated to match the era. Rooms were very clean and well appointed. Grounds are lovely. It is a very easy walk into town. Front desk was very accommodating when we asked if we could check out a little late as we wanted to do a river tour, appreciated they accommodated us so nicely

"Intimate country hotel with very friendly and courteous staff"

4
19/06/2017

We had to book this hotel in Canterbury as all rooms in Margate where the Demon Dayz Festival was held on 10-Jun was fully booked. This is a small country style hotel with very friendly and courteous staff, nice traditional English breakfast buffet, nicely appointed rooms. Canterbury is such a lovely small town in Kent, a half hours drive to seaside resort town Margate. I had lost my luggage lock key and the maintenance staff immediately helped me to cut it off with a hacksaw, staff gave plenty of good advice. Strangers walked up to us to give us directions. Free Wi-Fi and the town's 3G data signal was quite weak at the hotel location.

"5 Stars"

5
17/06/2017

We love Canterbury and we love this place. The rooms have each their own personality, the bedsheets , the towels are as white can be. The food and breakfast is excellent, the staff is not only friendly, they even help you to solve any problems. What else would you expect , even the sun was supplied free of charge. We will soon be back

"Great Value!"

4
14/06/2017

I stayed here for one night on business and got a really good price, however it was mid week. I was very pleasantly surprised by how quaint the hotel was. The room was cozy and I liked the decor of the whole hotel. The staff were very nice and helpful, and the location is brilliant. I didn't have breakfast so I'm not sure what it's like. The only downside for me was that the bed was quite hard, but that could just be personal preference.

"Short break"

5
11/06/2017

Myself and my partner recently stayed at abbots Barton , and were very impressed by the location and decor , the concierge service was second to none , the most comfortable mattress to date , we would both highly recommended this hotel , we didnt try the restaurant , but only as the 5 minute walk into central Canterbury kept us out till late , looking forward to returning

"An excellent place to stay"

5
07/06/2017

Ideally situated for a short walk into the centre of Canterbury and the Cathedral. Rooms are lovely, well equipped and maintained. All staff are excellent especially concierge, for which nothing is too much trouble. Numerous lounges for relaxation and a well stocked bar. grounds are beautiful.

AbbotsManager, Manager at Best Western Abbots Barton Hotel, responded to this review
Thank you for your review. Pleased to read you enjoyed your recent stay with us, and that you found your room lovely and well equipped. Thank you for mentioning my team and pleased you found them to all be excellent. We hope to welcome you back again soon. Kind Regards

"5 *"

5
05/06/2017

Excellent hotel stayed here to visit a concert at The Spitfire Ground perfectly located 10 min walk from ground and centre of town... great room, drinks reasonably priced in bar, and breakfast was fantastic. A special thank you to Johanna for making our stay extra special, would highly recommend!

AbbotsManager, Manager at Best Western Abbots Barton Hotel, responded to this review
Thank you for your review. I am delighted to read you enjoyed your recent stay with us, and that our location was perfect for your needs. Pleased to read Johanna was able to make your stay extra special, thank you for giving her a specific mention, I have passed on your kind comments. We look forward to seeing you again soon. Kind Regards

"Nice and typical hotel"

4
04/06/2017

We stayed for 1 night with 2 persons in this hotel and the staff was really friendly and helpfull. Clean rooms, good beds! Also a nice garden (hint for a sunny breakfast). Hotel is close to the city of Canterbury. Car park enough for a lot of cars. This hotel = good value for your money!

AbbotsManager, Manager at Best Western Abbots Barton Hotel, responded to this review
Thank you for your review. Pleased to read you enjoyed your recent stay with us, and that you found your room to be clean with comfortable bed. As you say we are close to the city centre which is only a 10 minute walk away. We hope to see you again soon. Kind Regards.

"Bad"

2
04/06/2017

We were promised adjoining rooms for ourselves & our son but didn't happen, when asked for two keys for sons room I was refused despite him being a minor. Sweltering hot & Air conditioning broken. At breakfast food hot plate was spraying water on to electric plugs! Get home to find the e-mail address we gave them has been sold on & now we're getting spammed with crappy adverts.

"Relaxing trip"

5
04/06/2017

Stayed a few days in Canterbury to see the local sights and catch up with distant family. Wonderful hotel set in lovely surroundings. Room was lovely and spacious and the food was lovely. Staff were all very welcoming.

AbbotsManager, Manager at Best Western Abbots Barton Hotel, responded to this review
Thank you for your review. Delighted to read you enjoyed your recent stay with us and that everything was to your liking. We hope to welcome you back again. Kind Regards

"Birthday treat at a hotel with AMAZING staff!"

5
01/06/2017

My partner and I stayed at the four poster suite and it was such a lovely experience. We barely got out of the room because it was just so cosy, clean and pleasant. The hallways in the hotel were exquisitely decorated. However, the thing that stood out the most to us was the service. The service was oustanding and the hotel and restaurant staff were very friendly as well as helpful. We ordered room service which was slightly delayed, but we were generously compensated with a bottle of Prosecco on the house! Moreover, the price for such a big, beautiful room was very reasonable. As we booked for two nights on the weekdays, the price was inexpensive. Looking forward to stay here again for next year's birthday!

"I stayed here for 4 nights en route to switzerland from the isle of wight and my car broke down"

5
31/05/2017

This is a lovely hotel with the kindest staff I have ever encountered in a hotel. My car broke down , and they were so helpful and kind. The bedroom was very nice, the breakfast was lovely and it is very reasonably priced. Also just a 10 minute walk to Canterbury Cathedral and the town centre. Well worth a stay. The staff are a credit to this hotel.

"Canterbury visit"

4
26/05/2017

Booked for 1 night to visit Canterbury and see the Cathedral and city. Check in was quick and the room spacious and comfortable. There were small steps down to our room which would not be good for some. As we had a snack in Canterbury we opted for a bar snack which was tasty and good. Free WiFi was not easy to sign into - got there eventually. Overall excellent value for money.

"Titan Canterbury Tales"

2
25/05/2017

The good parts; the Titan travel from home to the hotel & return was better than excellent . The drivers stopped after an hour for a coffee brake. The Hotel was a disappointment at best run down a worst a dump , a conference centre was in construction but clearly no money available for hotel maintenance. Dinner was Minuit my wife thought her main course was a starter, we are both slim. I wrote to Titan's MD and received a phone call from customer miss service it was pathetic and insulting We have cancelled any brochures from Titan

abbotsgm, General Manager at Best Western Abbots Barton Hotel, responded to this review
Thank you for your review from your stay in March It is disappointing to read of course. To put the facts correctly I am sure you can appreciate that your tour operator sets the prices to 'you' the general public and this is not the price we receive. I am not allowed to disclose what we receive however from my experience in 'groups' I would say that as usual there is a heavy extra charge applied by your operator which raises customer expectations beyond what we can deliver. We are actually building 25 new bedrooms as well and again as I am sure you can appreciate that this has to be paid for, we are not borrowing money it is funded from cashflow and as soon as these are online the existing bedroom stock will be taken off and brought up to the same standard. Somewhat harsh to be called a 'dump' as our overall reviews generally attest to however everyone is entitled to their own opinion of course. I note your comments regarding small portions and I can assure you this has been addressed subsequently some time ago so much so we had a Canadian Group depart today leaving a £400 gratuity and specifically commenting on quality of food.

"Close to Cathedral"

4
23/05/2017

The Cathedral was a 10 minute walk away from the hotel with no major streets to cross. The hotel room I had was clean and comfortable, facing the back of the property. It was quiet except early in the morning when the birds were chirping. I found the pillows flat and hard although others in the group I was traveling with found them fine. I asked for an extra "fluffier" pillow. They took an equally flat hard one from an empty room. The restaurant food was good. Breakfast was a buffet with great variety. I especially liked the mushrooms! Dinners were hot when served and very tasty.

AbbotsManager, Manager at Best Western Abbots Barton Hotel, responded to this review
Thank you for your review. I was pleased to read you found your room clean and comfortable. We do have deterrents in place to try and keep the birds away from the building, unfortunately there isn't much we can do about them chirping, although we are always open to suggestions. I have passed your comments regarding the pillows to my housekeeper to look into and replace where needed, thank you for bringing to my attention. Thank you for mentioning our food offerings and pleased you enjoyed what we offer, especially the mushrooms at breakfast. Kind Regards

"Over priced, over rated"

2
23/05/2017

Booked an executive twin room as a christmas present for my mother to go and watch Kent play cricket, the only executive thing about it was the price, I've stayed in bigger & better rooms at a travellodge. Had to ask at reception for a rubber mat for the shower/bath after slipping and almost falling, thought there would have been one in the room, the beds were comfy but both lined up along one wall because the room was so small. I managed to hit my head on the sloping wall next to the one side of the bed I could get out of when getting out in the middle of the night. Booked in the restaurant for a meal, the menu was ok but the choice was very limited , it was also a strange felling to leave a restaurant after having 3 courses and still feeling hungry. Bar was very comfy and relaxing though I would have thought that being in deepest Kent there would have been some decent beers on tap, wrong, John Smiths Smooth. The only thing worth going for was the excellent breakfast with a wide selection of buffet type foods and also a varied selection from the kitchen. Certainly won't be going back and wouldn't recommend it to any friends

abbotsgm, General Manager at Best Western Abbots Barton Hotel, responded to this review
Thank you for your review. Great to see the positives of your review and apologies for the way that you feel that you have been let down by us. I note that you 'purchased' your room back in November last year - in February this year we went through a complete rate strategy re assessment to avoid negatives wherever possible and this has been very successful this year and the hotel has never been busier. If you would like to engage further on this matter to address the situation please feel free to email me - the email is on our website (unfortunately tripadvisor do not permit us to write it in any responses) and if you substitute the word 'info' for neil.marshall it should come directly to me or alternatively just email Reception for my attention and they will pass over to me.

"Lovely place. "

4
20/05/2017

10 minutes walk to Canterbury centre. Far enough away not to get caught up with any noise. Room was clean. And a good size. Bar is very cosy and well decorated. We didn't eat there so can't rate the food. Staff were very polite and we felt welcomed. Good price. Would stay again.

"Comfortable"

3
20/05/2017

The hotel was being renovated but this did not affect our stay other than there being restricted parking. This was especially so for the coach driver who had to make difficult manoeuvres. The hotel is within walking distance of Canterbury centre (about a mile) Staff were welcoming and helpful except for one occasion in the dining room when tables were full with 1 space on each of two tables. Rather than allow another (small) table to be used, a second space was created on one of the tables so squashing people together. It was embarrassing. The food was excellent - there was large choice at breakfast and the evening meals were varied and interesting, much better than the 'school dinners' catering that can be served to coach parties. The hotel has the dated 'flounces and drapes' decor but bedroom decor was simpler with clean lines. Room lighting was dim and yellow due to amber light shades ...easily rectified by using clear or white glass. I would call this a comfortable but dated hotel

"Group visit with friends"

3
17/05/2017

We rather enjoy this hotel having stayed several times before. The location is good with it only being a ten minute walk from the hotel to the center of Canterbury, likewise the rooms are good and the parking is just about adequate. The only downsides being very small portions of food in the restaurant along with the lack of sides or greens etc with the main courses, where we felt they were just penny pinching, and even more inexcusable in our eyes is the hotels expressed policy of only allowing one room key card per room. We argued as did other guests in our presence but they just would not shift on this one so if my wife wanted to go somewhere different for the day to myself only one of us could get back into our room, which we regarded as being both discrimitary and very wrong.

"Good location, lovely staff"

5
16/05/2017

The hotel is in a good quiet location with a short walk to the city centre and easy to locate when arriving by car. The staff were all polite, friendly and helpful from arrival to departure. Our room had a large bathroom with a bath and natural daylight - both unusual in most other hotels I've stayed in!

"Amazing"

5
15/05/2017

Returned for our first wedding anniversary, wow...couldn't fault anything, staff were amazing-on emailing the manager asking for a couple of requests, they had upgraded our room from a double to the bridal suite as a surprise, which was wonderful, chocolates and strawberries to eat, and an anniversary card as well from the staff! Top hotel and fantastic staff! 5* stay

"Size doesn't matter"

4
14/05/2017

The room was a little small but they made up for it with a great bathroom and walk in wardrobe. Didn't have a great view which was a shame (it was of a building site) but we were only there to enjoy the town not the view from the room so we weren't bothered. The room was very clean and quiet, even with a wedding downstairs. Lots of parking spaces which was good. Good distance from town if it's nice weather but if it's cold or wet then definitely drive as its not THAT close. Great staff, booked us a taxi into town and gave us advice where we needed it. Lovely entrance to the hotel as well.

"Quiet location only 10 min walk from City centre"

4
14/05/2017

Nice hotel with very friendly staff and quiet, comfortable rooms. Breakfasts were good with decent juice, coffee and lots of menu choices. Dinner a la carte was overpriced with few choices and sadly our main courses were not up to scratch, certainly not worth the money. Stayed two nights but had dinner in town the 2nd night. Lots of restaurants there to choose from and very quiet on a Wednesday night. Didn't need to use the car for two days. Both Canterbury Cathedral and the ruins of the St Augustine's Abbey within easy walking distance and well worth a visit.

"Function venue"

4
12/05/2017

We used this Hotel for a seminar. The staff were helpful and polite. The food was very good with a wide choice of sandwiches, crisps, fresh vegetables with dip, fruit pieces, or biscuits with tea coffee water or orange juice.

"Friendly, good everything, great location, in town but peaceful in own grounds."

5
10/05/2017

I was there to see some cricket. Easy walk to ground, easy walk to town. The food was always good whether in restaurant or bar. Could park right by the entrance, but didn't touch my car for the four days I was there. Very relaxed with helpful and friendly staff. Nothing at all to complain about, everything in room worked and it was well kept. This place is classier than you may think.

"Very doggie friendly "

5
09/05/2017

My parents, myself & Maisie the French Bulldog stayed for 2 nights, May 5th & 6th. The old building is beautiful & the old, much used furniture in the bar & lounge are in keeping with the decor. The small grass area at the front of the building is ideal for small doggie runs. I'm please to say that all of the doggie owners staying this weekend were responsible & cleared up after their pups. We had 2 rooms, a twin for my parents that was on the first floor, room 129 was small but adequate. It had a tendency to become very warm. The outlook from the windows was over the new building works, so nothing to speak of there. The only disappointment here was that I had asked for a ground floor room for my parents as both have mobility issues. The walk to the lift & from the lift to their room wasn't good for them. Myself & Maisie has a double room. Room 201. It was large enough with a clean, fully working bathroom. Maisie had been left a blanket on the floor & a water bowl. I had brought her own things, as this was her first stay in a hotel & I felt it would be better for her to have her own things. Not wanting to leave Maisie in the room on her own we arranged to eat in the lounge on both evenings. We were very pleasantly surprised to find we had a table laid with linen & our own waiter to look after us. Danial was friendly & attentive both at dinner & breakfast. The staff went out of their way to make us feel welcome & included in the swing of the hotel even though we had Maisie with us. I would definitely stay here again when in the area & would highly recommend it for anyone wanting to take their doggie with them.

"Convenient for City Centre and cricket"

4
07/05/2017

Stayed in executive room, comfortable and decent size. Welcoming staff and a good breakfast. Lovely setting in spacious grounds. Quite an old building and plumbing a little noisy at times. Doors between corridors have a kick, have to be careful.

"Quiet location"

4
06/05/2017

We have stayed here before on our way to the Channel tunnel. The parking right outside the hotel is perfect. It is quiet as it is set off the road and they have pleasant gardens to wander around. Also it is pet friendly. The bar area is good and serve some nice wines. Did not eat here as we were meeting relations in Whitstable. The hotel needs updating as did our room. Such a shame that the stay was spoilt by the room. So old fashioned. The bed (in Room 322) was soft and most uncomfortable and really needs to be changed. Why not renovate a couple of rooms a year!!

"Generally good service but overall hotel experience was average"

3
03/05/2017

Positives: +polite and friendly reception staff that took the time to make sure that the trip was a good one. +clean rooms and public areas. +quiet location; although a busy road is nearby the hotel is set far back enough for it not to intrude. +The breakfast (if ordered off the blue menu) is very good and the cold buffet items are great too. +most things that you might have forgotten can be acquired from reception. Negatives: - The shower in our room had a fault on the temperature adjustment tap that meant on the second day the water would only come out red hot once it was adjusted to a higher temperature and would not come back down again. This meant my wife had to get out the shower and finish washing her hair in the sink. The reception arranged for it to be fixed in the morning whilst we were out. - The staff at breakfast were friendly and polite but it was run rather inefficiently meaning that coffee and tea (which is brought to you from the kitchen) took a rather long time to come out. Sometimes there were no staff in sight meaning that we sat there for a fair while before being served or too many around in which case they seemed very eager to remove plates; on one occasion whilst it was still being used! The hot buffet is really best avoided if you aren't a fan of rubbery steamed fried eggs- make sure you ask for the blue breakfast menu instead. Everything on the blue menu is included in the breakfast rate so there is nothing extra to pay and the food comes out freshly cooked and delicious. I'm not sure why the menu isn't handed out at breakfast or left on the tables- it took us until the second morning to realise that it existed. -If you don't specifically put out the 'please do not disturb' sign out then you might get a room service even if you haven't displayed the 'service required' sign. This meant a rather embarrassing moment when a member of housekeeping walked into the room at 2pm to clean when one of us was not feeling well in bed.

Mark C, Manager at Best Western Abbots Barton Hotel, responded to this review
Thank you for your review. Firstly thank you for bringing to my attention the issues you encountered at breakfast, I was most alarmed to read that the procedures I have set out were not being followed during your stay, please accept my apologies for this, these matters are being investigated an dealt with. We always recommend if you do not wish to be disturbed to place the do not disturb sign out on your door, my housekeepers always knock on the doors and announce themselves before entering a guest bedroom, my apologies if you did not hear them do this. Housekeeping service all bedrooms unless they specifically have a do not disturb sign out. Finally thank you for mentioning all of our positives, I'm pleased you found my team to be friendly and polite, and you found all areas of the hotel to be clean. We hope to welcome you back again. Kind Regards

"Beautiful building, and great place to stay"

4
02/05/2017

Very close to the centre - does not take long at all to walk into Canterbury to where the cultural and shopping venues are situated. The room I stayed in was clean and comfortable. The interior of the hotel and the room was quaint and old fashioned. Ye olde England must appeal to tourists, and I quite enjoyed the vibe too. The hotel staff were very nice and friendly. There were many elderly folk staying at the hotel when I visited - even though every room was occupied, it was a quiet place, and so I managed to get good sleep! The restaurant served excellent breakfast, but when I asked for a vegetarian alternative to the meat, they only brought me out one sausage on a plate after a quite a wait! I would have liked two! I also dined in the restaurant in the evening, but the food was not great - very small portion for my main meal, and the chocolate brownie was dry. The restaurant staff also need customer service training.

Mark C, Manager at Best Western Abbots Barton Hotel, responded to this review
Thank you for your review. I was pleased to read that you enjoyed your recent stay with us, and that our location was perfect for your needs. Our interior decor is in keeping within the building it sits, although all areas are due for refurbishment in the next phase of works we currently have going on. Any additional items ordered off of the breakfast menu are cooked fresh to order, therefore can take up to 15 minutes to be served. We would have also gladly supplied extras of anything you needed if requested. I have passed onto my head chef your comments regarding the brownie, apologies you found it to be dry. All my team have an on going training schedule, and all feedback is used to help us improve. Kind Regards

"Best staff ever!"

5
02/05/2017

This hotel is all about the staff - they were extremely hard working, friendly and helpful, nothing was too much trouble for them. Despite many of them being quite young, their professionalism was top class at all times. The hotel itself was undergoing some updating during our stay but nothing disruptive - would I stay again? - absolutely!

Mark C, Manager at Best Western Abbots Barton Hotel, responded to this review
Thank you for your review. I'm so delighted you enjoyed your recent stay with us and that everything was to your liking. We pride ourselves on our customer service and my team work very hard to deliver, thank you for such glowing praise, your comments have been passed on them. We look forward to welcoming you back very soon. Kind regards

"Perfect experience "

5
01/05/2017

As a 3 stars hotel we didn't expect this much. The room was nice and clean, big enough for 4 people and the bathroom had a good size bath-tube. We paid also for having breakfast and we were very satisfied. English breakfast and Mediterranean breakfast as a buffet were very welcome. 5 star rating as a 3 stars hotel !

Mark C, Manager at Best Western Abbots Barton Hotel, responded to this review
Thank you for your review. I'm delighted to read that we surpassed your expectations on your recent visit. Thank you for mentioning our breakfast offerings, and pleased you were very satisfied with what we offer. We hope to welcome you back again soon. Kind Regards

"Very Good Staff"

5
01/05/2017

I stayed here for 3 nights with a group , some of whom needed a little extra help , no problem , all sorted and looked after. Good service when we all (45 or so ) sat down to dinner .Each table served in turn , no messing about with waiters trying to find takers for the dishes .Some good dishes on the menu . Nice single room , good decor , clean , good bathroom .Room was a decent size , well fitted out . Yummy breakfast . Bad points ; the breakfast room did get very busy , even with the timing card in the bed room . Also very hot in the breakfast room . Bed room did get hot as well , even with the window open . I could have tried the air conditioner , but I prefer simple things like opening a window. Perhaps a few more vegetables with the evening meal please .I should have asked. I would be happy to return.

Mark C, Manager at Best Western Abbots Barton Hotel, responded to this review
Thank you for your review. Delighted to read you enjoyed your recent 3 night stay with us. The restaurant does get busy at peak times, especially at weekends, we always advise guests wishing to have a more relaxed breakfast to come down during the quieter times. It is always very difficult to judge with regards to room temperatures as everyone's preference is different. I have passed your comments onto our head chef about vegetables, we are always happy to supply more when requested. We look forward to welcoming you back. Kind Regards

"An excellent start to our holiday"

5
28/04/2017

Stayed overnight at the Abbots Barton on our way to the Channel Tunnel. The room was very comfortable, dinner first rate (they must have a very good chef), even if the menu was rather restricted, and breakfast a delight. What made it extra special, however, was the friendly and helpful staff, almost all from the EU. A good advert for freedom of movement and against Brexit.

"Very Nice Hotel"

5
25/04/2017

This is a very nice hotel within walking distance of the town centre, breakfast is excellent and the all service perfect. Room was very good with good sanitary, very friendly people. No need to say more

"a great hotel!"

5
24/04/2017

good staff, big clean comfortable rooms, quiet, perfect location, is a pleasure to stay in this beautiful hotel!free parking, good wifi, especially, the breakfast is fantastic, a lot of variation. The building itself is wonderful, you have everything you want and so close to the city center and cathedrale

Mark C, Manager at Abbots Barton Hotel, responded to this review
Thank you for your review. Delighted to read that you enjoyed your recent stay with us and that everything was to your liking. Thank you for mentioning our breakfast offerings and glad you enjoyed what we offer. Kind Regards

"Charming and comfortable"

4
24/04/2017

Stayed here over a weekend in late April, and will definitely stay again when visiting Canterbury. Parking was plentiful, able to cope with large wedding parties (which were there both nights of our stay), and the staff we very friendly, polite, and helpful. The room and bathroom were spacious and clean. The bed was huge, although the mattress was actually 2 small mattresses put together which was a little disappointing, but it was still comfortable. Only real disappointment was the breakfast, which was expensive for what it was, and the cooked breakfast was a buffet, with fairly poor quality meat. In summary, I'd highly recommend staying here, but go in to Canterbury for breakfast.

Mark C, Manager at Abbots Barton Hotel, responded to this review
Thank you for your review. Delighted to read you enjoyed your recent stay with us and that everything was to your liking. Apologies our breakfast offerings were not to your liking, when the hotel is operating at maximum capacity we do run a buffet, this is so we are able to maintain our service levels. All our meat is locally sourced, your comments will be passed onto our butcher. Thank you for mentioning my team and pleased you found them all friendly and polite. Kind Regards

"Lovely Town Centre Hotel"

3
23/04/2017

Had a couple of days sight seeing and wanted a central hotel. This Best Western hotel is ideal - 10 min stroll into town and it has free parking. Although it is on a main road, it is set back and there was no noise issues at all during our stay. Our room decor was a little bit tired, but was spotlessly clean and that was more important for us. All the staff that we interacted with were always polite and attentive. Although the town is very close and there are plenty of restaurants and bars, after a full day out and about we chose to eat in the hotel. There is a choice of the main restaurant or the bar. The menu in the restaurant was limited and therefore we chose the bar to eat - along with most of the other hotel guests. We were not disappointed - good bar food - along with the drinks was very reasonably priced - couldn't fault it and we ate there both nights. Staying on the food theme - breakfast was very good too - buffet style help yourself - continental and/or full English. All in all, if your planning a stay in Canterbury, you cant go far wrong with the Abbots Barton.

Mark C, Manager at Abbots Barton Hotel, responded to this review
Thank you for your review. Im pleased to read that you enjoyed your recent stay with us and that our location was good for your needs. As you may have seen, we are currently undergoing a major renovation project, with the next phase the refurbishment of all our bedrooms and public areas. We have been operating recently with a reduced menu as our kitchens have just undergone a complete refit. All menus will be returning into service within the next week. Thank you for mentioning my team and pleased you found them all polite and efficient. Kind Regards.

"TWO DAY SIGHTSEEING"

4
20/04/2017

Very satisfactory. Clean,tidy,accomodating.Just what you would expect from a three star rated establishment. No frills but exceedingly good value and worth a visit. Short walk to town centre so quiet and most restful. no hesitation to recommend.

"Delightful, civilized, friendly and excellent value"

5
20/04/2017

I booked a night in this hotel for my teenage daughter and me, to visit Canterbury and have a a 24 hour break away. We arrived more than an hour earlier than check-in, but our room was already ready, and the lovely staff highly efficient. We were allowed to leave the car in the little car park, and were off into the City centre even earlier than I had hoped. The room was beautifully clean, spotless, with plenty of room, enough for four adults, lovely en-suite bathroom, fluffy white towels... and the hotel even though apparently undergoing improvement works was very attractive, tremendously well-maintained and efficiently run. I can't imagine getting anything close to better value anywhere else in the town, and will without doubt stay there again. We didn't stop for the lovely breakfast the next morning, but did have dinner in the bar on our evening in after being tourists, excellent 'wings' and fish and chips, in a lovely traditional room overlooking the garden. The walk into the town was very easy, around the 10 minutes or so, possibly less, ultimately I would like to give it more than 100%. Unbeatable all round!

"Well-kept hotel and excellent service"

5
20/04/2017

Lovely brick building. The hotel is rather traditional than sleek, but the decor is tasteful and everything has been recently renovated. Our family room was nicely furnished and spotless and equipped with everything you needed. Staff at reception was really friendly. The Bistro with a comfortable club atmosphere offered a limited menu but prices were very reasonable and the waiter was super-friendly and helpful. Convenient free parking. Excellent location: 15-minute walk into historic center, easy access to A2 to Dover.

"Nice hotel"

4
19/04/2017

Very nice hotel. Staff were lovely and looked after my Aunt who was 80. It made her feel very special. They gave her chocolates and a card, which was very nice, the whole experience was lovely. Breakfast was very nice and the rooms were lovely.

"A nice hotel in a central location."

4
19/04/2017

The room was pleasant with a full bathroom. The hotel, although not luxurious was comfortable. The staff were friendly and very helpful. We enjoyed a nice meal in the restaurant, although the portions were small. The hotel is a 15 minutes walk from the centre of Canterbury, so is in a very good location. We would recommend this hotel.

"Excellent!"

4
13/04/2017

Visited as leader of a group of 30. Check in easy and efficient as was check out. Most staff kind and helpful. Room very nice (except a very hard bed) but the noise from the room above was scary, as they were moving about it sounded as if they were about to drop through the ceiling, so once they were awake and up so were we!! Restaurant very stylish with white table cloths etc. Breakfast was plentiful and lots of choice from a bowl of cereal to full fry up. Dinner was excellent. Portions a little small but food was excellent!! We did ask for more bread one evening but were told it was not available as it was being kept for the guests - I thought we were guests?! Overall a very very nice hotel and would stay again if in the area.

"Just the job for us"

4
12/04/2017

We stayed for 2 nights: family of 4 plus puppy! Plenty of parking, an easy walk to the city centre, and a Waitrose en route! Our room overlooked the building site at the rear of the hotel (where the hotel is to be extended) but nothing was being done during our stay. We loved the cathedral view from our room. It's a traditionally styled hotel, and our room was a bit warm even though the weather was not. Great breakfast. Comfy beds. Very clean. Dog blanket and bowl provided. Nice grounds for walking the dog. Polite staff. Function rooms look impressive. If we return to Canterbury we will stay here again.

"Excellent all round "

5
12/04/2017

We held a Masonic Ladies Festival weekend here for 80 people. My husband and I also stayed an additional night either side of the gala weekend. The hotel is quaint and has a lovely feel to it. All of the rooms we saw were lovely, bathrooms clean and mastic mould-free. We stayed in the bridal suite, which was beautiful. Very comfortable bed and nicely furnished. The breakfasts were plentiful although the toaster was very, very slow and several people commented about the lack of baked beans - although I'm sure they could have been provided if requested. The chef was excellent and managed to cater for a plethora of special dietary requirements and food allergies. The gala banquet was exceptional. Emma Vogle, the events manager and her deputy (I didn't catch her name) were truly truly professional and 100% accommodating, managing our more 'difficult' guests wonderfully and smoothing the minor hiccups that happened along the way brilliantly. I really can't recommend this hotel enough for masonic events. Thank you all for making it such a special weekend for us.

Mark C, Manager at Abbots Barton Hotel, responded to this review
Thank you for your review. I am delighted you enjoyed your Ladies Festival with us and that the room was to your liking. I will have a look at the toaster as this may need replacing, thank you for bringing to my attention. Beans are indeed available on request along with other additional items, which are all publicised in the breakfast menu. I'm also pleased that all your dietary requirements were met. Thank you for mentioning my team, especially my Events Manager Emma your kind comments have been passed onto her. We hope to see you all again soon. Kind Regards.

"Best wedding venue "

5
28/11/2016

The staff at this hotel are amazing. Emma the wedding planner is the kindest most professional lady who goes out of her way to achieve perfection for the wedding couple. Chantal and Laura Paliulionyte (forgive the spelling ) and also the lady with the dark hair... Please forgive me for not getting your name.. I promise you in an international hotel you would never find such attentive and helpful ladies. Best Western please acknowledge your wonderful staff. You should be proud of them. A very very happy group of guests.

"Stay for mother's funeral"

4
28/11/2016

The room was a good size and very clean with comfortable beds. We did miss the availability of a mini-bar as we just wanted to chill in our room rather than go down to the bar. Finding a parking space was a bit difficult when we arrived and we couldn't see any disabled spaces. I am a Blue Badge holder.

"A lucky stop on the pilgrim's road."

5
27/11/2016

We stopped at this hotel as it was a Best Western marque and we felt it would offer value and quality. We were not disappointed. Staff were gracious and the rate, 80 pounds, was reasonable in the off season. We left the car in the car park while we headed to the cathedral, the city centre was in easy walking distance. We had an excellent dinner in the hotel that evening and were impressed with the creamy pumpkin soup. We did not have the hot breakfast the next day, but the cold breakfast offered many delicious choices. I wish I could say I'll return soon as it was an excellent first night on our trip.

"Great location for a short stay"

4
24/11/2016

A really lovely hotel just a short 10-15 min walk from Canterbury centre. Friendly and helpful staff, both on the desk and at breakfast. Rooms nicely furnished and well maintained, and a nice view out over the garden seating area. Overall a great stay.

"Night away"

4
23/11/2016

A charming hotel. The room was clean if not a bit dated. The receptionist on our arrival was not the most efficient. Ideally located with Canterbury centre only a fifteen minute casual walk away. Overall a pleasant stay and would consider again if in Canterbury.

"Pleasant good location"

4
22/11/2016

Well situated, clean, nicely decorated, friendly staff, comfortable, quietish and close to the city centre. Downsides? For breakfast my smoked salmon was like a soggy lettuce and the scrambled egg was like runny porridge. Didn't try the evening meals but the dining room is a little dark and boring; when there are so many cheaper, varied and lively eateries in the city centre, why would you eat in? Recommend cote brasserie, had two really tasty meals there, v extensive menu and fun atmosphere.

"Lovely hotel"

4
22/11/2016

This is the second time I have stopped here nice hotel, rooms are clean. Breakfast is fab best scrambled eggs I've had in a long time. Large free car park and about a 15 minute walk into town. Can't wait to see what the spa will be like when it's built

"Always impressed. "

5
20/11/2016

We stayed at this hotel for one night while visiting our son who is studying here . Was very nice room , comfortable and the staff were very helpful . Would stay again and would recommend . Lovely setting and within walking distance to city centre . Have stayed at other best western hotels in other countries all a very good standard .

"One Night Mid-weeker!"

5
20/11/2016

A one night stay; we'd have loved to stay longer! We got a really good price for the room with breakfast competitively priced in the morning. Arrived late so just checked in and went to the bar. All of the staff were friendly and very helpful. Room was excellent as were all of the fittings/furnishings throughout the hotel which itself is very attractive (in the old parts) and set well back from the road to Dover so no traffic noise!

"Midweek stay"

5
19/11/2016

A night's stay was a present from the family. We arrived way too soon, but it was no problem to leave the car there. The hotels location is fantastic; it is set in some lovely grounds. A gentle 10 stroll and we reached the shopping area. The check in staff were friendly and helpful and made us very welcome. Our room was well presented and nice and clean. The room overlooked a building site - but caused no problem. The meal included in the present was the fixed price menu. A somewhat limited choice, but we could have had the price towards the a la carte. The choice was sufficient us. In the event the beef was more textured than we liked (= it was a bit tough!) but the gammon was excellent. Overall the meal experience was very good, with attentive waiting staff. In the evening we found the creaking from the occupants above to be quite intrusive. There was no other noise. This was mentioned to the staff who advised that it will probably be resolved in the next refurbishment. Breakfast provided an excellent meal - a good choice of food with pleasant serving staff. We enjoyed our stay and will probably stay again.

"Great value hotel"

4
19/11/2016

Very good hotel with very friendly staff. Old building dating back to 1830 full of charm and character, it felt we were staying in a National Trust property We stayed for two nights and found it very relaxing and quality of food good. Within walking distance of Cathedral etc but quiet location. Only complaint was the lighting was a bit subdued.

"Weekday treat"

4
18/11/2016

Lovely hotel just 10 minute walk from city centre. Great food and good service. Staff were friendly and helpful. Room was well furnished and clean. Parking space was a definite bonus as parking in the city centre was expensive and difficult to find. Would definitely stay here again.

"Groupon Stay"

5
15/11/2016

Lovely staff, great food and well furnished. About the only thing I could complain about was that the bed was a touch firm for me. But then, some people prefer that. The staff were informative and very friendly.

Mark C, Manager at BEST WESTERN Abbots Barton Hotel, responded to this review
Thank you for your review. Delighted to read you enjoyed your stay with us. Beds are a very personal thing with everyone liking something different. I'm pleased this didn't detract from your stay though. Thank you also for mentioning my team, and I'm pleased you found them all to be friendly and informative. We hope to welcome you back again very soon. Kind Regards.

"excellent value for money"

5
14/11/2016

amazing venue full of character and charm, decorated perfectly to match, each member of staff was so welcoming that i would not hesitate in the least to recommend staying here, and almost forgot the food was first class, hats of to the chef

Mark C, Manager at BEST WESTERN Abbots Barton Hotel, responded to this review
Thank you for your review. I am pleased to read that you enjoyed your recent stay with us, and found us to be full of character and charm. Thank you for mentioning my team and our food offering, I have passed your comments over to our head chef. We hope to welcome you back very soon. Kind Regards

"Dates in need of revamp "

3
13/11/2016

Very old fashioned / dated hotel. Decor out of the 80s in bedroom, lounge and dining room. The room was spacious but looked like my grandmas from 1980! Very noisy at night time too. I could hear neighbours movements , bathroom extractor fan, footsteps and also more annoying from those above !! So a very poor nights sleep. Food was very average. I would have rather have stayed at the premier inn down the road !

Mark C, Manager at BEST WESTERN Abbots Barton Hotel, responded to this review
Thank you for your review. It is always disappointing to read that we have not met our guests expectations. Our decor is classic in style which is in keeping with a Victorian Gothic Mansion, however I do appreciate this is not everyone's cup of tea. We are currently undergoing a major renovation at the moment, part of this is the full refurbishment of the hotel and the addition of extra sound proofing to our rooms. Kind Regards.

"Lovely Canterbury break"

4
10/11/2016

We booked this hotel on a Groupon deal for 1 night 2 course meal & breakfast Thought the hotel room was very well appointed The location of hotel was great only 10 minutes walk from the centre Evening meal was well presented Staff were professional & courteous Breakfast was adequate for our needs Coffee was served by staff Quiet room Overall a pleasant stay

Mark C, Manager at BEST WESTERN Abbots Barton Hotel, responded to this review
Thank you for your review. I'm pleased to read you enjoyed your recent stay with us and that your room was to your liking. Thank you for mentioning our food offering and team. Kind Regards

"TOP OF THE LINE, by keeping the OLD STYLE ENGLISH HOUSE ALIVE"

5
09/11/2016

we spent 4 days in Canterbury, and found this lovely old Hotel only 15 Walking minutes away from the City Centre. It is set back from the road, and was very quiet. The rooms are old fashioned, but very comfortable, and it was clean throughout. Personnel was friendly, helpful, and the breakfast was top of the line for ENGLISH Restaurants - cold and partially warm buffet, where you also could ask for Specials if you wanted something different in the morning. Coffee was perfect, and the Teas were high Quality. In the evening they offered very good tasting Food of all kinds, wine and beer selection was up to international Standards. So we will come again.

Mark C, Manager at BEST WESTERN Abbots Barton Hotel, responded to this review
Thank you for your review. Delighted to read you enjoyed your recent stay with us and you found your room to be clean and comfortable. Thank you for mentioning my team and our food offerings and pleased you found our breakfast to be top of the line. We look forward to welcoming you back again very soon. Kind Regards

"It's the wonderful staff and charm of the hotel that has us returning"

5
09/11/2016

Positives: Lovely staff! Friendly and efficient and couldn't do enough for us. Room was spacious and comfortable. Black out blinds so not woken by bright light but it was quite noisy people in and out of rooms, poor sound proofing. Very handy location for our twins university so we have booked to return and advised other parents of how good it is. 15 min walking distance to town. Free parking although very limited so not guaranteed a space. Negatives: Shower temperamental ...went quickly from very hot to freezing and difficult to regulate. Ordered from the bar menu but quite small menu and by 7pm already a few items not available. Then stopped serving food quite suddenly as restaurant was busy ....didn't make sense as I understood from waiter that it was a pre-booked large crowd so could have been planned for. Then all staff went home leaving an untrained bar person serving a very busy bar. He was delightful and pleasant but only so much he could do so long wait on drinks and no time to do hot drinks. Again poor management planning. Breakfast too expensive so walked into town and ate at a lovely pub for quarter the price. All said we loved it and the good far out weighed the bad and we are returning in a couple of weeks to visit our twins again. This time instead of booking the £55 standard room we have upgraded so will be interested to see what the additional £35 gets us.

"Nice hotel nothing special though"

4
04/11/2016

Stayed for a couple of nights this week. The hotel has good parking, bar area plus restaurant (separate write up on the restaurant awful). Very nice breakfast with friendly staff. The room we had was very tired and needed redecorating. The hotel really does need a face lift. nice grounds if the weather is ok to sit outside. The bar area is very dated and the member of staff serving us didn't even know how to prepare very simple drinks.

"Nice food in the restaurant "

3
04/11/2016

Comfortable, clean rooms. Restaurant had lovely food for dinner and breakfasts. Only small issue was an intermittent buzzing noise coming from next room overnight which kept me awake overnight. Didn't raise with the hotel as quite a subtle noise. Also, substantial building work happening at hotel - did not affect stay as not working overnight.

"Christmas weekend break "

4
03/11/2016

Me my boyfriend and our daughter came here for the weekend.. We really did enjoy our stay here.. the room was lovely and clean.. The staff were nice and friendly.. And the hotel wasn't far from Canterbury Christmas market.. which we went to and took home so beautiful Christmas decorations and souvenirs. Would definitely recommend to stay here.

"Wonderful Hotel Experience..."

5
02/11/2016

Stayed for 2 nights for our 30th wedding anniversary. The room, food and service were first class. Staff were extremely helpful and nothing was too much trouble. The breakfasts were just amazing - as much as you wanted a beautifully presented. Thank you Abbots Barton for a memorable stay...

Mark C, Manager at BEST WESTERN Abbots Barton Hotel, responded to this review
Thank you for your review. Delighted to read you enjoyed your 30th wedding anniversary with us and that we made a memorable one for you both. Thank you for mentioning my team and pleased to read that nothing was to much trouble for them. We look forward to welcoming you back on your next anniversary. Kind Regards

"What an Awesome Place to Stay!"

5
01/11/2016

This hotel looks like a castle or at least an estate! Gorgeous on the outside and very well appointed inside. My husband, son, and I stayed here for just one night while our daughter (sister) was performing with a choir at Canterbury Cathedral. We would most definitely return should the opportunity arise. One really nice thing about this particular hotel is they offer a family room with FOUR twin beds! What a nice change of pace not to have to reserve TWO hotel rooms. Extremely nice outdoor garden area with tables to enjoy tea or a glass of wine. Well stocked bar with entertainment as well. Totally recommend for families!

Mark C, Manager at BEST WESTERN Abbots Barton Hotel, responded to this review
Thank you for your review. I was delighted to read that you enjoyed your recent stay with us, and that we were able to offer you a room suitable for your needs. I hope to welcome you back again in the near future. Kind Regards

"One of the better Best Western hotels"

4
01/11/2016

I stay in Best Western hotels on many occasions and this is definitely one of their better hotels. Nice setting and convenient for Canterbury. Spacious, comfortable , clean, well decorated rooms. Decor throughout the hotel is very good and the public areas are clean and comfortable. I had no trouble with the wifi connection. What makes this hotel is the quality of food in the restaurant. The breakfast buffet is exceptional, large selection of hot and cold food. Try the apple juice. Evening meal in the Fountain restaurant was excellent on the 2 nights. Very good value fixed menu, steak on the main menu was locally sourced from a renowned local butcher. Perfectly cooked and lovely flavour. My only minor criticism was the bed, a little firm!

"Autumn Weekend"

4
31/10/2016

We are a party of six ladies that stayed here recently. Majority of rooms light, airy and comfortable and staff extremely helpful. However we experienced a few problems in the Fountain restaurant for dinner. After our stay, I forwarded an email was listing our concerns. I have to say that our remarks were dealt with in a most proficient and professional manner and to our great satisfaction. Well done.

"Noisy"

4
31/10/2016

Staying here this week, I'm not as impressed with it as previous best westerns. The single bed is uncomfortable and the noise of people closing their doors is ridiculous! The bar menu is very limited if you want to eat before 7pm. In my opinion the wifi is hopeless, after giving over far too much information I keep getting limited access and it's an unsecured connection. I have ended up coming off, "forgetting " the network and going back to mobile connection. I have used this "the cloud" wifi before and had the same issues!

"Nice hotel"

4
28/10/2016

We stayed only for one night, the room was clean, comfy. The building is very nice and it's not too far. Good value for the money what we payed. Nothing special but we didn't need more. The only thing what I didn't understand is when we got back to the hotel around 11.30 in the evening the night porter let us in. I asked if the bar is still open. He said it isn't and he was just about to dissappear as well. Does it mean if we got back a few minutes later he wouldn't let us in? Otherwise we had a good time.

"Great Hotel, 10 minutes walk from Canterbury"

4
26/10/2016

I love Best Western Hotels! We have never been disappointed and Abbots Barton is no exception. Set around an old house in small but lovely grounds this much extended hotel offers a warm welcome, comfortable rooms and fine food in it,s restaurant. No need to go anywhere! but you must! Canterbury city centre and the magnificent cathedral are only a brisk 10 minute walk away and well worth the effort. In the morning we were welcomed to our breakfast table by PIETRE. This man has obviously been customer facing all his life. His welcome was warm and sincere and so professional. What an asset to this hotel. A great base to visit this wonderful city.

"Great hotel to stay in when visiting Canterbury"

5
24/10/2016

Stayed for one night only in this lovely hotel in Canterbury. It looked impressive. Check in was swift, friendly and efficient and the bedroom was quiet,very comfortable and well equipped. Only slight negativity was the room was very warm and had to sleep with the windows open as there was no way of adjusting the temperature. If they can do something about making it possible for guests to adjust the temperature, it would make our stay even better. If I ever find myself in Canterbury again I would definitely see about booking in here again.

Mark C, Manager at BEST WESTERN Abbots Barton Hotel, responded to this review
Thank you for your review. I'm pleased to read that you enjoyed your stay with us recently and that your rooms were to your liking. Apologies you found your room to be too warm, all our bedrooms have individually controlled heating so guests can set the temperature to there liking. There is also air conditioning in the room to assist in cooling if they become to hot. Thank you for mentioning my team and I'm delighted to read that they were friendly and efficient. We look forward to welcoming you back should you ever return to Canterbury. Kind Regards

"Short Stay"

5
24/10/2016

One of a few places that take dogs. Convenient to Canterbury City Centre. Hotel is beautiful from the outside, warm, plush and welcoming on the inside. Staff lovely, couldn't do more for us. Dog was welcomed. Food excellent. Definitely will come back again

Mark C, Manager at BEST WESTERN Abbots Barton Hotel, responded to this review
Thank you for your review. Pleased to read you enjoyed your recent stay with us and that everything was to your liking. Thank you for mentioning my team and our food offerings and again pleased to read that you found everything to be excellent. We look forward to welcoming you and your furry friend back very soon. Kind Regards

"The Perfect Stay for historic Canterbury"

5
22/10/2016

We have just enjoyed an all too short stay in this beautiful historic building so fitting for an ecclesiastical centre like Canterbury. Friendly, helpful staff, tasteful comfortable rooms and good food make this a perfect choice for any stay. I will definitely come again....for longer.

Mark C, Manager at BEST WESTERN Abbots Barton Hotel, responded to this review
Thank you for your review. I was delighted to read you enjoyed your recent stay with us. Thank you for mentioning my team and food offerings and pleased everything was to your liking. We hope to welcome you back again very soon for a longer stay. Kind Regards

"Evening meal 1st night, Dining needs reviewing!"

4
22/10/2016

The property itself is fine. The bedrooms & and bathrooms are more than adequate. However little things do need attending to. Dirty windows on the outside, brighter lighting, make sure all draws open & close properly & that cracks in the wall are at least papered over. The shower is excellent, as are the staff. The dining experience leaves a lot to be desired. 1st evening @ 6.30 pork ribs were off - on a friday - no wrong! Left us with a choice of breaded fish & chips or steak with hand cut chips. Mmm, fish arrived battered & the steak (which was good) arrived with skinny fries! Sharp knives would have helped as well. This issue continued at breakfast where cutting the bacon & very nice sausage was difficult. English breakfast tastes much better served hot!

Mark C, Manager at BEST WESTERN Abbots Barton Hotel, responded to this review
Thank you for your review. I'm pleased to read that on the whole you enjoyed your stay with us. Apologies for the small issues you had with your room, this is not the normal standard, and I will pass your feedback over to my housekeeper to look into. Again apologies that the ribs were not available on the evening of your stay. With regards to the fish and chips, I have checked the menu and it does not state that the cod is breaded. Apologies for any confusion. Also with regards to knives, we do have steak knives available, and we would have gladly supplied these for you at breakfast. I have passed your comments over to my food and beverage team, and additional checks have been put in place to ensure the chaffing dishes are keeping to the correct temperatures. Kind Regards.

"Great experience in Canterbury started and finished at the hotel"

5
20/10/2016

The staff were very friendly and helpful. The room was clean and tidy.Set back from the road with a large front garden, it is very quiet from the traffic. We were pleasantly surprised to be upgraded to a large suite at no extra cost. Parking is available at no cost which is a great advantage in Canterbury. Would recommend this hotel to others and would certainly stay there next time if/when I am in Canterbury again.

Mark C, Manager at BEST WESTERN Abbots Barton Hotel, responded to this review
Thank you for your review. Delighted to read you had an enjoyable stay with us and that we were able to offer a complimentary upgrade for you. Thank you for mentioning my team and pleased to hear that they were all friendly and helpful. We look forward to welcoming you back when you next come to Canterbury. Kind Regards.

"Morning sunshine streaming in"

4
16/10/2016

Abbotts Barton is always a welcoming hotel with the charm of a manor house and a quiet location near Canterbury city centre, with private parking. Our room was newly refurbished with a very comfortable bed and new bathroom/shower and good wifi. The advantage of this room was the dual aspect windows that streamed in bright sunshine in the early morning-gloroius. This trip was a single night on the way to Dover but would be happy to stay much longer next time.

Mark C, Manager at BEST WESTERN Abbots Barton Hotel, responded to this review
Thank you for your review. I'm delighted to read that you room was to your liking, and were able to take advantage of the dual aspect windows. We look forward to welcoming you back very soon for a longer stay. Kind Regards.

"Wonderful"

5
15/10/2016

This Hotel is in a beautyful property with gorgeous surroundings at just 15 minutes walk from the City center. Excellent quality/Price. Super nice, friendly and profesional staff. Breakfast was rich and full of choices. I will book again.

Mark C, Manager at BEST WESTERN Abbots Barton Hotel, responded to this review
Thank you for your review. I was delighted to read you enjoyed your recent stay with us and found my team to be super-nice and friendly. We look forward to welcoming you back again soon. Kind Regards

"Extended family reunion"

4
11/10/2016

This hotel was once a manor house built around 1870, then a hospital in the Great War finally becoming a hotel. It was extended in the 1930s and is currently being added to with conference and sport facilities. The hotel is situated in a lovely 'Green' part of Canterbury, set well back from the main road and it has plenty of parking. The staff were all most friendly and helpful on arrival and throughout our stay. The decor is first class, having retained many original features and originality without becoming dowdy. The carpeting throughout was in first class order and all was kept well spruced. The room we had was a good size with plenty of storage and a well appointed bathroom. The only area where it fell down slightly was on the catering side. Breakfast could be a bit crowded and the food did not quite have the high quality one expects from Best Western. We had one family dinner in the hotel and although the service was very good, the food was not quite up to the mark. This was agreed by most of us attending. But for that, I would have had no hesitation in giving a full five rating. Despite these comments, I thoroughly recommend this hotel to anyone wishing to have a comfortable stay in Canterbury.

Mark C, Manager at BEST WESTERN Abbots Barton Hotel, responded to this review
Thank you for your review. Delighted to read that you enjoyed your family reunion with us. Breakfast can be very busy at weekends especially when the hotel is a full capacity. We do have a traffic light system advertised in our rooms advising guests of our quieter periods for a more leisurely breakfast experience. Thank you for mentioning my team and pleased to read they were friendly and helpful. We hope to welcome you back again soon. Kind Regards

"Good Location Old world building - has potential to be super but not at the moment!"

3
10/10/2016

I liked the location of this hotel - 10 mins from the centre of the city. The hotel itself is very old world and is well set back from the road ensuring reduced noise. I had an excellent room - very comfortable bed and a good modern bathroom in the old part of the hotel. The public rooms are very worn and need a good revamp - soft furnishings. We I arrived, I was asked for the full stay in advance by the receptionist - all nights, although, this was not a term or condition of booking. I expressed surprise but was given no choice! Breakfast although there was plenty of food, it was totally tasteless - I don't know why? - but this was the case? Very basic bread/cereal and yogurt. Yogurt and fruit in a glass - totally soggy?The usual grill was available too. The sausages were very strong and not edible in my opinion. Breakfast staff were pleasant. Overall, not a bad option - good room, good bathroom, good bed, disappointing breakfast and check in experience! This is not a cheep option hotel - I paid well for the stay.

Mark C, Manager at BEST WESTERN Abbots Barton Hotel, responded to this review
Thank you for your review. I'm pleased to read that you found you room to be excellent and that you found the bed comfortable. As you may have noticed the hotel is currently undergoing major renovations, with the addition of a new function space, health spa, and bedrooms. Once this is completed all our public areas and bedroom stock is scheduled for refurbishment. It is company policy to take payment on check in and is a term and condition of checking in. Thank you for bringing to my attention the issues you had with breakfast, I have fed your feedback over to our head chef to look into and rectify. Kind Regards.

"great hotel."

5
10/10/2016

Lovely hotel, peaceful (no slamming doors), good sized bedrooms, attractively furnished (and lots of shelf and cupboard space). Very handy for the city. Only a 10 minute walk from the centre. Friendly, helpful staff. Lovely fluffy towels. Lots of parking.

Mark C, Manager at BEST WESTERN Abbots Barton Hotel, responded to this review
Thank you for your review. Delighted to read you enjoyed you recent stay with us, and that everything was to your liking. Thank you for mentioning my team, and pleased you found them all friendly and helpful. We hope to welcome you back again in the future. Kind Regards

"Wonderful Wedding"

5
07/10/2016

We chose Abbots Barton as venue for our wedding reception for the bank holiday weekend August 2016. The staff were helpful and friendly and customer service was on point, absolutely nothing was too much trouble. The food was delicious which many of our guests complimented on, (particularly the Carrot Curry soup) The venue was clean and tidy and the attention to detail on the extra wedding decorations was fantastic. I would highly recommend this hotel to anyone looking to book a wedding close to the city of Canterbury.

Mark C, Manager at BEST WESTERN Abbots Barton Hotel, responded to this review
Thank you for your review. I'm delighted to read that we made your special day a memorable one. Thank you for mentioning our food offerings and my team, I have passed over your kind comments to them. We hope to welcome you back for your first anniversary. Kind Regards.

"Birthday"

1
04/10/2016

I just wanted to to take the time to give you feedback on our experience in your hotel today. The room: mattress was very poor and fixtures were broken. The bathroom door handles were even a different metal. The bath had hairs in it where it had not been cleaned properly prior. Also I was unsure why the shower didn't have a curtain or fixture so you could have a shower. This is very odd, not sure why a £40 suppliment is for this poor room. The meal this evening I Had the sole which was very nice and my partner (whos birthday it is today) had the ravoli which seemed like it was out the packet and poor. It was very hot in the room, so much so we had two bottles of water. The desert was another odd thing. The brownie was awful , dry and bad and it came with a "lemon" sorbet which I have never ever seen in all my brownie years. Even the waitress said it was odd. The so called "eton mess", was not a eton mess and not served correctly which we did say. I actually found it offensive why the desserts were even on the bill I signed when I sent them back. The table next to me sent their desserts back also. I think for a total of £140 for room and dinner is an absolutely rip off, I do wish I booked the abode, and to say I was embarrassed was a understatement. I felt this was very poor in general, very poor attention to detail.

Mark C, Manager at BEST WESTERN Abbots Barton Hotel, responded to this review
Thank you for your review. Please accept our apologies for the broken light fitting in your room, this should have not been left as it was by housekeeping and has been repaired. With regards to the bathroom door handle, this is chrome to match all the chrome bathroom fixtures, and the bedrooms door handles are gold so they match all the gold fixtures in the room. The shower does not have a curtain as there is no shower in that room, just a bath with an attachment for hair washing. Unfortunately due to the shape of the roof line we are unable to install a full standing shower in this room. Mattresses are a very personal thing, so apologies it was not to your liking. Apologies the brownie was not to your liking, I have checked the menu for that day and it does not state that the brownie comes with ice cream. Also the rhubarb Eton mess that you ordered and came with rhubarb, cream and crushed meringue, I'm not sure how that is served incorrectly? but again our apologies it was not to your taste. As was explained to you, as you were on a dinner bed and breakfast rate, our tills simply cant just remove an item, therefore would still show up on the bill as it can only be done through the reservation system, which it was done. We also refunded the £40.00 upgrade charge from a standard room as an apology. Please accept my apologies if this caused insult, it was not our intention.

"Lovely staff dated rooms"

2
02/10/2016

We took my boyfriends parents away for the weekend to Canterbury as a treat. We received a warm welcome by the reception staff and were given rooms adjacent to each other on the second floor. We ate at the hotel on our first evening in the main restaurant and chose from the a la carte menu. The food was merely mediocre and only a la carte by name unfortunately and even more frustratingly by price. To finish it off we had to wait at least 30-40 minutes for two desserts even though both were cold and required no cooking and one was simply ice cream! The restaurant it appeared just couldn't cope with being not even three quarters full. The waiting staff were the only saving grace of the experience as they were very polite and helpful. The man that worked behind the hotel bar was excellent he was professional, helpful and nothing was too much trouble for him. We decided to have breakfast the next morning giving them the benefit of the doubt but this was unfortunately also a bad experience given that all of the hot items were merely luke warm. Again it was expensive and given the cost of the breakfast we expected a much better experience than we received. The final straw and the reason for me taking the time to write this review was the level of noise experienced in the room. Both nights we were woken from sleep and then kept awake for what felt hours by people walking about above us. There is absolutely no sound proofing in the hotel at all and the floors are so noisy that the tiniest amount of movement from above sounds like a herd of elephants moving around - incredibly difficult to sleep through. To top it off there were pigeons nesting above our window so you would finally manage to drift off to sleep only to be woken by pigeons scratching around and cooing. The noise from above rooms 202 and 203 was so bad that both couples have left the hotel today feeling tired and unrested which is not what you hope for when you have a weekend break. In summary lovely staff but terrible rooms from a noise perspective and less than average food charged at top notch prices. Sure there are better places to stay in Canterbury.

"Wouldn't have wanted to stay more than one night"

3
01/10/2016

I booked a suite expecting a slightly higher level of accommodation and got a mattress so springy it almost ejected my wife from the bed when I sat on it and a bathroom without a shower. What hotels have rooms without showers these days? For one night it did the job but I would have questioned it if the stay had been longer.

"A disastrous "Big Night" at the Abbots Barton restaurant/Best Western"

1
01/10/2016

Six of us took off in high spirits for the Best Western Abbots Barton across the street from our hotel in Canterbury. We had just walked the nine-mile Crab and Winkle Way, a path connecting the two towns of Canterbury and Whitstable and were showered an more than presentable for our celebratory last night dinner. Despite its Best Western affiliation, the hotel is located in a beautiful nineteenth century brick building; the restaurant was tastefully appointed with siena red walls and crisp white linens. When we sat down, there was a hush over the dining room, not because our mostly American group had committed a communal faux-pas, but because none of the seated diners had food of any description on their tables. We were but six more lambs to the slaughter of waiting more than two hours to be served. The menu was strange: a few obscure dishes like the roast pigeon appetizer, accompanied by exactly three raspberries to the cheese soufflé with apple and celery salad, a main course nod to the vegetarians. We thought we were in for an adventure. I attempted to order a "garden of England" salad, a few greens accompanied by a local cheese and for some reason, unavailable that night. Although the restaurant is located just eight miles from the coast,only sea bass and cod were on the menu (prawns, crayfish, oysters and winkles are listed on other local menus). After ninety minutes, only four meager soups and two wooden boards with exactly six half-slices of bread had appeared. We speculated that the chef had died and was being installed in the freezer while the wait staff fretted; that the pigeon was being chased around the courtyard by a sous-chef. Either of these preposterous scenarios was possible. My husband was the last served his simple steak frites at 10:00, two hours and fifteen minutes after we'd been seated. The four soufflés were served in four inch round ramekins and were as flat as the Kent landscape. Cold, unappetizing and flavorless, these were all we had to sustain us; the apple and celery salad had morphed into mushy cauliflower and carrots. Our sixth friend's cod was oversalted and almost inedible. The waitstaff, who had managed to keep their composure despite inquiries from all over the dining room, then served up a bill that was twenty pounds over the actual price of this abysmal meal. We complained to management at the front desk who adjusted the bill, but said they had not received a single other complaint from their guests. This was plainly a lie because during the wait we had bonded with another table of six and heard what lay in store for us. Not only would we never return, the morning after we are still wondering whether the chef survived the night or is being carried out to the waiting hearse in the handsome graveled driveway of Abbots Barton.

"Beautiful setting for a wedding"

4
30/09/2016

My brother and his wife got married here earlier in the year, and the hotel proved to be an ideal location for them to get married. The hotel itself is very grand looking and very appealing on the eye with plenty of free parking to the side. The reception staff were very friendly and helpful on arrival and once we got to our rooms we were pleasantly surprised. They were well appointed (if perhaps a little dated, but we felt it added to the charm) and generously sized. The main thing however was that the bed was comfortable and I had a good nights sleep after a busy day. The hotel was clean throughout and the staff seemed keen to help whenever they could. The bar area was a bit of a walk from the function room (there is no bar in the function room we hired) but the bar itself was well stocked, and the man on the bar was entertaining and accommodating. The wedding went smoothly, and the hotel was a great venue and a great help with setting everything up prior to the day. They even kept certain things for us to pick up the day after even after the room was cleared to be used for another function which was a helpful touch. The only negative was that the wedding planners left at around 5pm and there was no one to co ordinate the wedding. This was only an issue for us as none of us really knew what to do next (cake cutting etc), but that aside i'd recommend the hotel as a wedding venue, and for somewhere to stay if visiting Canterbury/East Kent.

"Five star treatment at a three star establishment."

5
30/09/2016

We got a last minute deal with woucher and we weren't sure what to expect. It looks very impressive and is so near the town. But you feel as if you're in a country hotel. The staff are lovely and very helpful. We had a beautiful large room with everything you might need. We had dinner in the lovely restaurant. The food was excellent served with a smile. Breakfast was great. The fruit fresh not tinned! The best hotel breakfast I've had in a while.

"A revelation!"

5
30/09/2016

Having had mixed experiences at Best Western hotels in the past, we were hoping for better things at this hotel - and we were not disappointed. The reception staff were delightful and couldn't have been kinder or more helpful. Our room was just what we had asked for and we found the food at both dinner and breakfast to be both tasty and plentiful. But what really made our 5 night stay so enjoyable was the exceptional performance of every staff member that served or looked after us. Under the expert and good humoured guidance of the team leaders, they worked well and happily to make sure that their guests had all that they required. Well done and thank you to everyone of you, we will be back!

"Charming hotel with excellent service"

4
28/09/2016

Charming, classic hotel near the center of Canterbury. Parking area, delicious breakfast, very friendly staff who were very eager to help us with any problem. Location was perfect: with a 5-10min walk, you find yourself in the center of Canterbury.

"Fabulous hotel"

5
26/09/2016

Love this hotel. Always friendly staff , clean , dog friendly rooms and lovely food. When ever I am in Canterbury I stay here. Very close to the town centre within walking distance Canterbury being of such beauty and history.

"Chill out Sunday "

4
26/09/2016

Nice service at reception they were very polite and professional. The Fountain Restaurant was good although the menu is quite limited not much vegetarian choice Room was okay clean and tidy.. good value for money we would definitely return and recommend.

"Ticked the boxes well"

5
25/09/2016

Stayed for one night after a Kent uni drop off. The reception team were spot on , on arrival. Room on 3rd floor was splendid, Velux windows with blinds, nice bed, coffee etc making and a good bathroom and shower. Hotel decor is in deep reds and old fashioned settees and cushions, the lift is like a small carpeted room, something from DIsney. Lounge bar and service good, plenty of places to sit in far flung rooms of sunken settees if need be or even outside , it was pleasant enough Good position to explore Canterbury which is a ten minute walk to the top of the pedestrian zone. Shops nearby to hotel eg Tesco Express. The hotel ticked all the boxes helping us to be close to Kent UNi, explore Canterbury, break up a long drive and offer a good night's sleep,

"Excellent stay"

5
25/09/2016

An excellent two night say in lovely Canterbury. A proper hotel, wonderful staff and really close to the city centre. Very good buffet breakfast, nothing too much trouble. Highly recommended and worth the extra you pay compared to Premier Inn or Travel Lodge.

Mark C, Manager at BEST WESTERN Abbots Barton Hotel, responded to this review
Thank you for your review. Delighted to read that you had an excellent stay with us. Thank you for mentioning my team and breakfast offerings. We hope to see you again soon. Kind Regards.

"Pleasant surroundings in built up area"

4
25/09/2016

Abbots Barton hotel Canterbury is set off a major road. It has good parking facilities and an attentive desk staff who made our booking in procedure very easy. The room was clean and tidy and a good size for two people. A small useable bathroom. The location was excellent for the Kent County Cricket Ground which was no more than a few minutes walk. We only had the breakfast in the dining area which we both thought was very good. Tea and coffee facility's in room. We would use this accommodation again.

Mark C, Manager at BEST WESTERN Abbots Barton Hotel, responded to this review
Thank you for your review. I'm pleased to read that our location was to your liking, and the you were allocated was clean tidy and a good size. Thank you for mentioning our breakfast offering and glad you enjoyed what we offer. We hope to welcome you back again very soon. Kind Regards

"Grenadier weekend"

5
25/09/2016

How fantastic our stay was at this beautiful hotel the people who run this hotel should give themselves a pat on the back. Breakfast was good and plentiful nothing was to much trouble even having coffee on the terrace. We had the honeymoon suit again a great room a couple of points I think you should lose the dated net curtains they make the room look dark and are old fashioned and perhaps more coffee and milk could be left out .And the other point could you convert a room to disabled friendly as one if our party is disabled and it would have made his career's life a little easier Again thank you from all of us

Mark C, Manager at BEST WESTERN Abbots Barton Hotel, responded to this review
Thank you for your review. I am delighted to read you had a fantastic stay with us. I note your points regarding some of the dated items in the rooms, this is due to be addressed under the next phase of our refurbishment programme, the same goes with the disabled friendly rooms. In the meantime we do have ground floor rooms available. We hope to welcome you back again soon. Kind Regards

"good good good"

5
24/09/2016

First impressions, a bit old fashioned. The staff are attentive and cheerful The standard bedroon much bigger than expected. Plus points, are lack of traffic noise, allowing the window to be wide open at night. There is A/C, but it was not needed. Breakfast was very good, lovely bacon and sausages. Would I stay again, yes if I can get the same offer.

"Nice Hotel, Nice Room"

4
22/09/2016

My wife and I stayed for a night before heading to Sandwich. I had stayed before and this is a really nice old hotel. Nice big rooms and plenty of parking. Its about a 10 minute walk to Canterbury city center so it is close to everything. We were hoping for a more comfortable bed and pillows but they were average for the UK.

Mark C, Manager at BEST WESTERN Abbots Barton Hotel, responded to this review
Thank you for your review. I'm pleased to read that our location was close to everything you needed. We are currently in the process of replacing all of our pillows, we also always have extra available should guests require them. Kind Regards

"perfect overnight stay"

5
22/09/2016

Chose because best price for overnight visit to grandson.Friendly greeting and appeared to be freshly decorated room with en-suite.Excellent bar and restaurant service and will definitely use again.Seems underated at 3 stars.Also free parking and only 10 minute walk to City Centre

Mark C, Manager at BEST WESTERN Abbots Barton Hotel, responded to this review
Thank you for your review. I am delighted to read that you enjoyed your recent stay with us and that everything was to your liking. I am also pleased to read that you enjoyed our bar and restaurant facilities. We hope to see you again soon. Kind Regards.

"1 night break "

4
19/09/2016

The hotel is in quiet grounds and walking distance from the city. The staff were very friendly and attentive. The room was spacious and comfortable. We did not eat in as there is so much choice in the city. The parking and wifi are free.

Mark C, Manager at BEST WESTERN Abbots Barton Hotel, responded to this review
Thank you for your review. Pleased to read you had a good stay with us and that everything was to your liking. Thank you for mentioning my team and glad you found them friendly and attentive. We hope to welcome you back again soon. Kind Regards

"unpleasant stay at this hotel would not use this chain of hotels again"

3
19/09/2016

Unfortunately stay at this hotel was unpleasant arrived after a long journey kep waiting a t reception then given a late dinner at 9.45 then kept waiting again for a hour before unplesant food was given sent back then given other food more unpleasant made to feel embarrased at sending back. In our room air conditoning not working plumbing extremely noisy have stayed at this hotel before would not come back

"Comfortable homely hotel"

4
18/09/2016

Stayed here for 3 nights as a walking group. Staff were most helpful, welcoming and polite. Hotel had homely feel. Rooms were comfortable with air conditioning and adequate furnishing. Showers were very efficient and the water hot. Although rooms had adequate room lighting appliances, the wattage in my room could have been brighter, although this is a problem in most hotels to be fair. The breakfast was good and varied and the hot food temperature was well maintained. The provisions were also topped up regularly and as needed. Dinner choices for our group were rightly limited (jointly agreed) and for the most part we found it to be tasty. There were a couple of exceptions when dishes were not strictly as described, or rather as expected - perhaps our fault. A couple of soups were luke warm when served but this was quickly rectified when drawn to the kitchen staff attention. It was a thoroughly enjoyable stay - my third visit as a party group. Would thoroughly recommend the hotel if you are visiting the City, with the shops and cathedral within easy walking distance. There are also many lovely walks available from the hotel base with lots of super country pubs within easy drive.

Mark C, Manager at BEST WESTERN Abbots Barton Hotel, responded to this review
Thank you for your review. I'm delighted to read that you enjoyed your recent stay with us and that everything was to your liking. Thank you for mentioning my team and our food offerings and pleased the couple of issues you had were rectified immediately. We hope to welcome you back again soon.

"Made very welcome"

4
17/09/2016

Beautiful hotel, with the staff to back it up. Made to feel very welcome and special. Air conditioning in the room was a big help on hot days. The only down side was the menu was quite limited, however they did have gluten free bread for sandwiches and gluten free biscuits for the room which was a nice touch.

"No room at the breakfast table"

4
14/09/2016

We stayed the weekend here and had a great time. Staff were polite and friendly. Room was spacious clean and had everything a traveller could want. But having to queue for a table at breakfast time in a hotel of this caliber and price seems a little absurd. There is a much bigger room used for functions why not use this? The management obviously know how many guests they have and therefore should make provision for them. Not a small notice on the breakfast room door saying at busy times you may have to wait please be patient.

"Quick walk to the Cathedral"

3
13/09/2016

This is a nice hotel, looks like it was converted from a manor as Best Western has done that a lot in England. We arrived and the parking lot was very full, it was a Friday evening so probably why. Its about a 20 minute walk to the Cathedral and the downtown area with restaurants. Our room did not have a stand up shower, just the attachment for sitting and holding over yourself. Hilarious hi-jinx ensued because its just something we're not used to and wasn't sure how to best not make a lake inside the room. The decor is old fashioned but perfectly clean and adequate for our one night's sleep.

"Lovely hotel"

4
12/09/2016

I have spent 4 nights at the hotel. The personnel was extremely nice and effective. They even organized an early breakfast for me on my departure day. Nice atmosphere. Clean rooms. I will definitely come back.

"Great staff, great hotel"

5
09/09/2016

We initially booked one night prior to going on a cruise from Dover, but were so impressed that we booked a further three nights after the cruise. The staff were extremely helpful especially Aura and Esther (who I promised to put a good word in regarding a pay rise). We had an excellent room and would definitely recommend this hotel which is ideally placed for many attractions in the area. I look forward to staying here again.

"Comfy hotel"

4
04/09/2016

We had two comfortable nights at the Abbots. Rooms are cosy, bathroom a little small but a decent shower with complementary toiletries. Buffet English breakfast and a nice evening meal. Check in efficient and staff friendly. Parking on site

Mark C, Manager at BEST WESTERN Abbots Barton Hotel, responded to this review
Thank you for your review. I'm delighted to read you had a comfortable 2 nights stay with us. Thank you for mentioning my team and our food offering and glad everything was to your liking. We hope to welcome you back again soon.

"Excellent, friendly hotel"

4
02/09/2016

We enjoyed 2 nights at this hotel. It is conveniently located within a 15-minute walk to Canterbury High Street. The hotel is in an old fashioned building, however everything is relatively modern, whilst retaining the charm element. There are a number of places to sit and read, downstairs, as well as a bar area and restaurant. Staff are friendly and welcoming. We were upgraded due to animal allergies, many thanks to staff for understanding. The room was a good size, with a modern flat screen tv. The hotel is well run, and nothing was too much trouble. I do have a suggestion on the food menus, as these are relatively expensive. For example breakfast was £13 a head, and as a result, we walked into town each day for Breakfast. We would have stayed at the hotel, had there been some flexibility, eg for a continental option, etc. This also applied to the evening meals, where the options were all too costly for our budget. We did find a number of splended restaurants within Canterbury, but would have had at least one evening meal at the hotel, if the option was there. It looks like the hotels main client base is with business visitors, however there are a lot of people who wish to visit Canterbury, and this hotel is well placed, bearing in mind there are few cheap options to park within Canterbury. We were, very impressed with the hotel, and hope to visit again in the future.

Mark C, Manager at BEST WESTERN Abbots Barton Hotel, responded to this review
Thank you for your review. I'm pleased to read that you liked our building and decor. Thank you for your suggestions regarding breakfast, we will look into this when we next change the breakfast menu. With regards to evening meals we offer 3 different menus, an a la carte, fixed price daily menu and a bar menu, all catering for different budgets. Thank you for mentioning my team and pleased you found them friendly and welcoming.

"Great value stay with great staff"

4
29/08/2016

My wife and I planned a last minute trip to the coast and picked to stay at the Abbots Barton hotel. We were not disappointed. The room was clean and tidy and recently updated I would guess. The staff were really pleasant and helpful, especially on the front desk. We had a broken TV that was fixed whilst we were out for dinner. Breakfast was good, lots of fresh fruit and the menu was pretty extensive (only slight gaff was the "frozen" fresh bread that was served up for my wife!). For a 3 star hotel it was worth the B&B rate we managed to get at the last minute, close to the centre of Canterbury (15 minute walk) and great staff.

Mark C, Manager at BEST WESTERN Abbots Barton Hotel, responded to this review
Thank you for your review. I'm pleased to read that we did not disappoint on you recent stay with us. Apologies for the frozen bread at breakfast, Im not sure what has happened there and have passed your comments onto the head chef to investigate. Thank you for mentioning my team, and pleased they were able to rectify your issues instantly. Kind Regards

"Excelled our expectations!"

4
28/08/2016

We booked this hotel mainly for the location as it's around a 10 minute walk from the city centre and not to expensive. We were dubious about the decor of the hotel as a lot of photos on the reviews look very old fashioned and we are a young couple. We were relieved when we walked into our room to find it was quite nice and modern enough! The view from our window was s building site but we were out exploring most of the time so it didn't bother us at all! The staff were very friendly and couldn't have been more helpful, great room service and food.

Mark C, Manager at BEST WESTERN Abbots Barton Hotel, responded to this review
Thank you for your review. I'm pleased to read that you found your room to be nice and modern, and that our location was perfect for exploring Canterbury. Thank you for mentioning my team and our food offering. We hope to see you again soon.

"Canterbury and White Cliffs of Dover"

4
28/08/2016

Good location if you are staying near Canterbury and Dover. We stopped here from London. Checked in and continued to Dover. Staff let us check in to some of the rooms and stowed are luggage. Hotel had there own parking area. Walking distance to Canterbury Cathedral and the small town. Easy drive to Dover and back. Nice restaurant and bar. Plenty of pubs and restaurant within walking distance.

Mark C, Manager at BEST WESTERN Abbots Barton Hotel, responded to this review
Thank you for your review. I'm pleased to read that our location was to your liking, and that we were able to check you into some of your rooms before our check in time. We hope to welcome you back again soon. Kind Regards

"Pleasant stay"

4
27/08/2016

The hotel was pleasant in all respects. The staff was very helpful, the room was clean, included air conditioning, ample self parking was available, and located so as to allow walks to all the attractions.

"Short break in Canterbury"

4
27/08/2016

Best Western Abbots Barton is a good, comfortable and well located hotel with very good staff and services. Variety of food and drink available at either the restaurant (good quality) or bar/garden/lounge.

"5 Excellent Days"

5
26/08/2016

The hotel was easy to find and our reception was exceptional as were all the staff.Our room on the third floor was splendid and the air conditioning well worth the upgrade to this room. The cleaning staff were very efficient. The dining room was professionally run and the food was enjoyable and the staff very efficient. Canterbury and the surrounding environs were quite pleasant. Overall a perfect break.

"Wonderful Hotel"

4
26/08/2016

Locates at nice, silent environment but easily access to town centre. We stayed in family room and good enough for 2 adult and 2 kids. We drove to town centre by 5 mins and Dover within 30mins. But lock should be improved as you have to pull harder in order to secure, I bet that it will be very annoying if we go out at late night/early morning.

"Too small family room"

4
26/08/2016

The family room we stayed in was really too small. The four beds fitted in, but there was hardly any room left for the luggage. The staff recognized it but could not further help us. The hotel itself has a nice manor look from the outside. Inside things are, similar to our family room, all a little small and narrow: the corridors to the rooms, the lobby, the restaurant without windows to the outside. The breakfast is good and also the bar is joke.

"Very good hotel"

5
26/08/2016

Very nice hotel, staff helpful and friendly, room beautifully decorated and clean and everything in working order. Good location, Canterbury city centre is within walking distance for able-bodied. Parking on-site is limited. Fairly expensive hotel but you get what you pay for.

"Lovely stay"

4
22/08/2016

I had a very nice stay at this hotel. I stayed at a 4 star hotel in london immediately after this one and found Abbots Barton a much better hotel. I had a single room which had a single bed, desk and chair and table and chair. I was worried the room would be quite small but it was lovely and big. The bathroom was also spacious with a shower and bath. Everything was lovely and clean. Biscuits, tea and coffee, individual toiletries and a vanity kit were provided. There was air conditioning in the room which worked well but was a bit noisy for leaving on at night. The staff were all very friendly and attentive. Breakfast was buffet style and was very nice. The hotel is situated about 10mins walk from the town centre. The nearest station is Canterbury East which is probably about 15 to 20 mins walk away. It is set in its own grounds so you can sit in the garden if liked. The hotel is undergoing development but I was not aware of any noise or disruption from this. The only reason I did not score it 5 out of 5 is that the walls are quite thin so you can hear guests next door and toilets flushing and air conditioning in adjoining rooms are quite loud. I slept ok but it could disturb you if you are a light sleeper.

"Fine"

3
22/08/2016

It was fine. The breakfast, decor and air condition is all very mid-90s. A bit of a time-warp. Fairly convenient for town, staff doing their best. It was clean and comfortable. The breakfast is in fact buffet only (the website suggests there' an al la carte menu)

"Lovely Hotel."

5
21/08/2016

My husband, Son and Granddaughter stayed here for a nearby family wedding. We had a family room for my son and his daughter, whilst my husband and had a de Lux double. We arrived early for pick up for the wedding and as soon as my son's room one of the reception came and told him were we were having a coffee in the bar with other family members. The reception staff were excellent friendly and helpful. My son said his room was good, although his daughter insisted on the double, while son had a single. Our room was lovely and we particularly like the spa bath, having said we had a problem getting it to go on then a bigger problem as it would not go off. The breakfast had plenty of choice with very obliging staff. On checkout again the reception staff were pleasant and helpful. Would we stay again? Unlikely as we were very disappointed in Canterbury, which had changed a great deal since our last visit there, with quite a number of foreign rough sleepers and we did see one problem with the police midmorning on a Saturday. But the hotel. was very good.

"Stunning"

5
20/08/2016

Enjoyed the most intimate & delicious meal in this restaurant. A special stay for an anniversary. Parts of the hotel were looking tired & unfortunately our room was right by a large & noisy air conditioning unit suspended on the wall. The noise all night made sleep difficult but would be sure to request a different room on a return visit.

"Stylish, great customer service, but.."

3
19/08/2016

Very beautiful hotel, traditional English style, could be the place for film, documentary, history. Impressive furniture, decorations, nice garden. Breakfast was good but kept standard, not surprised; price high and goes with time and customers request, better booking on line and not asking late evening at the desk. Noisy stairs, narrow corridors, old bathroom, even if clean and refurbished. Very surprised there is still a telephone room and a very nice library. Inside also a small, cosy pub or bar.

Mark C, Manager at BEST WESTERN Abbots Barton Hotel, responded to this review
Thank you for your review. Im pleased to read that you liked the decor of our hotel. We are currently undergoing a major expansion with a new function suite, health spa and new bedrooms. Once this phase is completed all our existing bedroom stock is scheduled for refurbishment. We hope to see you again soon. Kind Regards

"Lovely hotel, friendly staff"

5
19/08/2016

Stayed for 2 nights with a friend. Great location, quick 10 minute walk into town. Great room, very clean and spacious, though rather warm at night even with the air con! Staff very friendly throughout the hotel. Very good choice at breakfast, all freshly replenished throughout. Free wifi worked well and was quick enough for my needs. In all a great trip, would recommend.

"Nice Hotel"

4
18/08/2016

My husband, my dog an I stayed for two night at this nice hotel. We found tranquil days, good weather for being at the beach and resting. We absolutely got it! Staff is friendly and helpful. The best thing is that the hotel allows dogs, and they lend a bowl and a bed for it inside room. Negative points: personally the mattress is quite soft and breakfast poor quality.

"Great hotel...lovely staff."

4
17/08/2016

Friendly efficient staff...lovely room..excellent choice and quality of food at breakfast. Negative points were....WiFi reception poor.....Restaurant menu with half the listed choices unavailable... No draught beer in the bar!.......Nevertheless a great place to stay and would recommend........

"Excellent hotel, easy walking distance to the city centre"

4
16/08/2016

We stayed for a weekend with my girlfriend and her parents - the hotel was really nice and accommodating to us. The staff were friendly and helpful. We did not eat in the restaurant so cannot comment on that. The rooms were well equipped and decent sized, the decor was old-fashioned but we found it charming and different. They lose a point because they follow the increasingly common habit of hotels to provide wifi by requiring users to sign up with their contact details to access the internet which I don't like for both practical and ideological reasons.

"Great hotel and very helpful staff."

5
15/08/2016

Spent the day at the hotel today for work purposes. I found all the staff to be extremely helpful and going out of their way to help guests. I had lunch and plenty of drinks throughout the day and everytime I placed an order the team were brilliant. Particularly Jennifer and Aura also the other young lady that took over the reception area in the afternoon. When I paid my bill she went out of her way to make sure everything had been ok and we had a little chat. Great food and fantastic service. Well done.

"A beautiful hotel where we had a problematic stay, but the staff made up for it."

4
15/08/2016

We complained about our room cited below but the receptionist was understanding and kind and gave us a reduction so she made it al better. The biggest problem for me was our room (106) which I realise might not be the case for other rooms. It was a suite as my 14 year old stepson was with us. The door opened up into the lounge area which held a sofa bed for my stepson. This room had Air Con, but our ajoining bedroom did not. Hence the most uncomfortable night's sleep for the three nights we stayed there. Also the bathroom didn't have a standing shower. It was a bath with a shower attachment on the taps. The roof was sloping so we couldn't even stand in the bath and having a kind of shower was near impossible (and very messy as there wasn't a shower curtain). I would say most of the staff were amazing and extremely polite, kind and professional, but the ones who were not, were the waitresses in the restaurant. Actually the evening food menu was a disappointment. Almost half of the menu was not available. as they had new chef so our choices were very limited. My husband had the beef which was lovely but the spoonful of mashed potato left him unsatisfied and hungry. My grilled chicken was dry and again not very satifying. All this for a fairly expensive meal. However it was our unsmiling waitress who made the evening too serious and more unpleasant than it needed to be. She barely spoke and didn't check up on us at all. The morning staff at breakfast were no better and were so different from the cheerful and nice reception and bar staff. It was definitely a nice hotel, but was just let down by a few but important aspects. I would try it again if I was in Canterbury again and it was in an ideal position, both in a quite location but very close to the city centre.

"Mrs"

5
15/08/2016

Second time to visit. The first time having booked just by the price was good. but this time we took the executive room. It was Superb, great, all to our full satisfaction. Wish more of these hotels worldwide. Will definitely come back.

"Nice hotel convenient for city centre"

4
15/08/2016

Stayed one night whilst attending gig at Cricket Ground which is only a 10 minute walk from hotel (and 10 mins other way into city centre). Had deluxe double room - spacious and traditionally furnished, only problem was with bath/shower water temperature (too hot) which we reported to reception. Wedding was going on so hotel quite busy but we arrived at 12.00 and could park OK and get into our room straight away. Bed very comfortable. Breakfast good although I prefer a served rather than a buffet breakfast. Not cheap but Canterbury is a popular city so cost to be expected to get a decent hotel. Nice grounds to front of hotel - it is on the main road but A/C in room meant you didn't have to open the window if you didn't want to.

"Watch out"

2
15/08/2016

Funny place this..... £140 per night without breakfast is not cheap. When there is a wedding going on it seems that service for paying residents is second best. Parking is a nightmare. ...getting food is too much trouble almost....If you want a decent coffee after 10 pm good luck....on the subject of food not sure they know what medium steak is....think they have never met a brioche bun as advertised on a burger and then they decide to keep it under the hot plate for ages so it is rock hard. Staff seem completely disinterested ....certainly the waiting and bar staff....probably an important wedding to attend to. When I did complain about the burger bun there was no offer to change ..just a blank tough luck look....be warned

"Wonderful Hotel"

5
14/08/2016

I was recently at the Best Western Abbots Barton Hotel for a wedding and found the whole hotel experience wonderful. This is an extremely well run hotel with friendly helpful staff throughout and beautiful grounds. I'd wholeheartedly recommend this hotel to all and intend to stay again, next time exploring more of Canterbury.

Mark C, Manager at BEST WESTERN Abbots Barton Hotel, responded to this review
Thank you for your review. I am delighted to read you found us to be a wonderful experience. Thank you for mentioning my team, your kind comments have been passed onto them. We look forward to welcoming you back again very soon.

"Very good hotel, close to Canterbury"

4
13/08/2016

We arrived on Friday for a nights stay, the reception staff are friendly and helpful. Our room 216 (a twin) was a very good size with plenty of storage and overlooked the car park. Unless you have the windows open it isn't noisy so that was good. The hotel itself is a 10 minute walk down one road into Canterbury which is ideal. Breakfast was ok but found replenishing stock rather slow, we had put some items on our plate but then found out a few hot items were missing, we waited a while but nothing was coming from the kitchen, so rather than let ours go cold, went and ate what we had. The scrambled egg and hash brown never did seem to come out. Otherwise breakfast would have been top notch

Mark C, Manager at BEST WESTERN Abbots Barton Hotel, responded to this review
Thank you for your review. Pleased to read you had a good stay with us, and that your room was to your liking. Apologies for the missing items at breakfast, I will be looking into what happened there as all food items should be replenished regularly. Thank you for mentioning my reception team and please you found them friendly and helpful. Kind Regards

"Excellent stay"

4
09/08/2016

Stayed last weekend as we had friends who got married at the hotel. The check-in was friendly and extremely efficient. They advised us that unfortunately the air conditioning unit in our room was not working and would take a week to fix so they offered us a £25.00 per night discount which we accepted, they also put a fan in the room. The public areas are really nice and there are plenty of sofas and chairs to relax and read a book. The room was fine if a little snug and the bed was extremely comfortable although the pillows were quite flat, however we slept like babies! Our friends wedding was great and the rooms used were excellent. The food was also very good. although I wasn't too keen on the desert. The bar is not cheap however as I live in the north I'm not used to paying £6.40 for a pint of shandy and a diet coke, so was a little shocked when a round of drinks cost in excess of £20.00! The breakfasts are excellent. The buffet has a good choice and it was great to have hot food..... the bacon and sausages in particular were excellent. Overall I would certainly stay here again and thanks again to all the staff for making our stay comfortable. The only reason for not getting 5 stars is due to the air-conditioning not working.

Mark C, Manager at BEST WESTERN Abbots Barton Hotel, responded to this review
Thank you for your review. Delighted to read you you had a good time attending your friends wedding and that you had a comfortable stay. Apologies for the lack of air conditioning, unfortunately we had a couple of units go down that weekend for which we were awaiting parts. Thank you for mentioning our food offering in particular or sausages and bacon which are locally sourced.

"AMAZING ABBOTS BARTON!"

5
05/08/2016

I got back from a four night coach trip last night, and wished I could have stayed for another four! The single room I had, 127, was huge compared with other ones I have stayed in, and had everything you could want. I found the staff exceptional in their attitudes. Kind, friendly, always smiling, and so patient with people who needed something sorting.They have certainly been well trained. So much choice at breakfast to pick from, it was lovely, and our menu for the evening had a very good choice of tasty meals to choose from. Wine was a good price, and after enjoying all that you really need to walk into Canterbury to work some off it off. I would like to say thank you so much to all the staff for a wonderful time.

Mark C, Manager at BEST WESTERN Abbots Barton Hotel, responded to this review
Thank you for your review. Delighted to read your had a good stay with us and that you liked the room you were staying in. Thank you for mentioning my team, i have passed you kind comments onto them. Also thank you for mentioning our food offerings and pleased everything was to your taste. We look forward to welcoming you back again very soon, next time for longer. Kind Regards

"Lovely Hotel"

5
02/08/2016

Spent a comfortable night here. Hotel is about 10 minutes walk from Canterbury centre but as I was with elderly parents, there was a convenient bus stop a short walk away, so we hopped on the bus and I didn't have the hassle or expense of city centre parking. The hotel is set in lovely grounds and was very peaceful. Our rooms were clean and comfortable and had all we needed. Our only slight issue was that we wanted to eat early in the restaurant as we were tired. The restaurant opened at 6:30, but we were told by reception staff that as there was a large party of people expected at 7pm, we couldn't book a table there until 7:30pm. In my room was a leaflet advertising their bar meals - which was perfect for us so we went downstairs to order a bar meal instead. The menu on the leaflet in the room was different from the menu at the bar! In addition, many of the dishes were "off"! I was getting a bit annoyed by this point, however we were overheard by the restaurant manager, who saved the day!. She was a very efficient woman, who made the impossible happen! Within minutes she had brought us a copy of the set menu from the restaurant, which we were quickly able to select from, gave us the choice of eating in the bar area or in the restaurant - we were fine in the bar, waitresses appeared with tablecloth, cutlery etc and delicious food followed quickly after. Job done. We were in and out in half an hour and able to retire happily to our rooms for an early night. I'm so sorry that I didn't catch her name - I had hoped to see her at breakfast but unfortunately didn't, but I hope that Best Western appreciate this lady, who is a great asset to their company.

Mark C, Manager at BEST WESTERN Abbots Barton Hotel, responded to this review
Thank you for your review. I'm pleased to read you had a good stay with us recently. Apologies for the wrong food menu in your room, this has been replaced. Also apologies for certain items not being available, I am however pleased to read that my team resolved this issue instantly. Thank you for mentioning my duty manager, she is definitely an asset to the hotel. We hope to welcome you back again soon.

"The good work and welcome of many ruined by a few"

2
01/08/2016

My wife and I stayed at the Abbots Barton hotel on the nights of 11 and 12 July together with our two adult children, our second visit to the hotel. The reception staff were delightful and helpful. The rooms were clean and comfortable. If we had not made two mistakes, it would have been a perfect visit. Our mistakes were to order drinks in the bar and eat in the hotel restaurant. In both places we were served by the same individual, a surly man in his late twenties or early thirties who, unlike every other member of the hotel staff, did not wear a name badge. Whilst I was at the bar waiting to be served by him, another guest ordered and was asked "Anything else?" To which she replied "A smile would be nice". He was equally unsmiling when he served me. On the evening of 11 July, we had the misfortune to be served by him in the restaurant. We ordered a bottle of wine and, when he brought it, he didn't offer it for tasting but asked "Should I tip it out, then?" which seemed to be his way of asking "Should I pour it?". It seemed very clear that either he did not enjoy his job or was totally unsuited to it. The meal itself was disappointing. The starters were fine, but the main courses were cold, which we pointed out at the time. After dinner, I went to reception and cancelled our restaurant booking for the following evening and told them why. The receptionist was appalled and must have reported the complaint to her supervisor because the supervisor called us in our room to ask for more information, which we gave her. She reduced the bill for the meal, which we greatly appreciated. In summary, this could be a lovely hotel but, in our opinion, it was let down on this occasion by a poorly-managed kitchen and an utterly miserable waiter/barman.

"lovely hotel"

4
01/08/2016

the staff at the hotel were excellent, food was very disappointing, nice big bedrooms. pillows left a lot to be desired, they could do with investing in some good ones. room we had was at the front of the hotel, where the car park was, could be a bit noisy.

Mark C, Manager at BEST WESTERN Abbots Barton Hotel, responded to this review
Thank you for your review. I'm pleased to read that you found my team to be excellent and that you room was to your liking. I have tracked down the room you stayed in, and the pillows have been replaced. Kind Regards

"Very friendly relaxing hotel"

4
01/08/2016

We arrived early before check in time but were still greeted with a very friendly reception. They took our details and we decided to walk in to Canterbury which only took around fifteen minutes so giving the hotel a great location. We had a lovely time in the city especially in the wonderful Cathedral. We returned to the hotel, checked in and then enjoyed some drinks in the peaceful garden in the sunshine! Our room very clean, comfortable and spacious and was at the front of the hotel. We had booked this hotel through Secret Escapes and the deal included breakfast and a two course evening meal. Dinner was very good and we were waited on by friendly helpful staff. Breakfast was a buffet with a great selection of fruit, cereals, full English and Continental and an easy to use proper toaster - that was a bonus! Again the staff at breakfast were very friendly. I would recommend this hotel and would stay again if we return to Canterbury.

Mark C, Manager at BEST WESTERN Abbots Barton Hotel, responded to this review
Thank you for your review. Pleased to read that you enjoyed your recent stay with us and that everything was to your liking. Thank you for mentioning my team, your kind comments have been passed onto all the staff. I am also pleased to read that you enjoyed our food offerings. We look forward to welcoming you back again soon.

"Great wedding venue"

5
31/07/2016

Great place to have a wedding. Friendly welcome, nothing was too much bother for the staff. Rooms, clean, comfortable and spacious, had everything you needed for a restful nights sleep after such a busy day. Food was fantastic and accommodated for gluten free dining. Lovely gardens. Free car park and very central for Canterbury to see the sights.

Mark C, Manager at BEST WESTERN Abbots Barton Hotel, responded to this review
Thank you for your review. Delighted to read you had an enjoyable stay with us and that everything was to your liking. Thank you for mentioning my team and our food offerings. We hope to welcome you back again soon.

"It feels like a hotel that could be lived in."

5
30/07/2016

Our stay was over a Monday night. Parking at the hotel was not a problem. The room was a good size. The view was over building works, though that didn't bother us. No work was going on - so no noise from the works. The ventilation system did make a constant hum - just tell yourself you're on a cruise liner. Not loud enough to be a problem. This is not a new build hotel, so it has some of the character of an old country house. Dinner seems to sit early, so don't go late and expect it to be busy with a full range of deserts (in our case). there was an excellent buffet breakfast - continental and full English. There are also plenty of staff about to keep things running smoothly, bring drinks, keep things smooth and tidy. Very slick and professional, without being overbearing. Overall, a very enjoyable stay.

Mark C, Manager at BEST WESTERN Abbots Barton Hotel, responded to this review
Thank you for your review. Pleased to read that you enjoyed your stay with us recently and that your room was to your liking. We do get earlier diners, but items should not run out, I have passed your comments onto the chef to rectify. Thank you for mentioning my team and our breakfast offerings. We hope to welcome you back again soon.

"A Touch of Class"

5
30/07/2016

Huge compliments to the staff of Abbots Barton Hotel who welcomed us back after our last visit in 2012. Everything was as we remembered it, the 5 star service, the ambience, the excellent meals, our comfortable room and the overall setting of the hotel. We can't wait to come back to Canterbury to stay again at this gem of an establishment.

"A normal Best Western"

4
25/07/2016

Stayed I the Abbots Barton Hotel this week. Pretty standard as a BW, but functional clean and nice cheery and helpful staff. But could do with an update, bitter was unavailable as was about half the bar menu, which was a bit annoying, In saying that I tweeked my food order and it was perfect Breakfast was buffet style, large restaurant, good drinkable coffee and a fairly good choice of food. Good size car park and free wifi. Tony's Tips. About a 20 minute walk into the city centre. Hotel is dog friendly Room 203 is directly opposite the lift. Come and watch AFC Wimbledon if you have a free Saturday.

"Graduation 2016"

3
23/07/2016

We booked in here for one night, during graduation it was a struggle to find a hotel. Location was spot on for the family & the room was comfortable. Breakfast was disappointing as for the price of our stay over £ 200 for the night, I would of expected waiter/waitress service, it was nothing special, a self service buffet. After the graduation ceremonies we returned to the hotel about 9.30pm. The staff were polite and helpful, I did have to find a member of staff to serve us some drinks.

"Fab weekend"

4
21/07/2016

Very good hotel with kind staff and excellent buffet breakie! Will definitely be back!! We sat in the bar and had a drink which was very relaxing. There was a function in the evening but this did not spoil our stay.

"Excellent "

5
21/07/2016

My husband and I stayed here to celebrate his bday. The hotel is located about 10 mins walk away from the centre of Canterbury so very convenient as we could leave the car in the carpark. The room was fabulous. The breakfast is plentiful and staff very attentive. Highly recommend.

"weekend Canterbury"

5
12/07/2016

Beautiful location!! The hotel was very easy to find, and when we arrived, we got a free upgrade! Going through the reception and hallways, we were in awe for the decor! The room was also very lovely, clean and was decorated in style. It took us a while to find out, how to work the airco, but once we did, it was "a breeze" ;-) Everyone who worked there, was very friendly and helpful! Dinner and breakfast was very well put together. We definately want to come back to visit!

"If your thinking of going here think again"

1
10/07/2016

My sister in law booked this hotel as a present for our 25th wedding anniversary .as it was hers also a couple of days later we thought we would book them the same place so we could all go together .what a mistake . I thought it would be good to upgrade our room to the executive suite .what a mistake We were put in a small loft room where you couldn't swing a cat .you couldn't open the toilet door properly as the sink was behind the door .the decoration was tired and of poor quality .I decided to make a cup of tea as you do , there was only two tea bags two milks and one hot chocolate. then I found a little note saying please don't open the windows s the pigeons like to fly into the rooms. on the day it was quite warm so I decided to put the air conditioning on guess what it didn't work. the room was getting hotter and hotter .so decided to go down to the bar and cool down and have a word with reception .reception gave me some more t bags and some milk great I thought so I took them back to the room and guess what swipe key didn't work so another trip to reception this time I explained the air conditioning did not work and also about the key I don't think they believed me so the lady followed me back up to the room she tried the key didn't work she tried air conditioning didn't work .she said she was sorry about all this but she couldn't get air conditioning fixed so basically I had to put up with it .don't forget this is an executive suite as big a a shed Not forgetting my sister in laws room .its must have been the smallest hotel room I've ever seen So please find another hotel this hotel is a take on Sorry about the rant but I thought you all should know

"A lovely birthday treat"

4
08/07/2016

Booked the hotel through Secret Escapes to celebrate my husbands 70th birthday and weren't disappointed. The hotel was easy to find on the out skirts of the main city. We were greeted by friendly reception staff who had upgraded us to the bridal suite and we were made to feel very welcome. The room was on the first floor and was large and spacious with lovely decor. The bathroom was also spacious with a large spa bath which was simple to get in and out of and easy to use. The bed was very comfortable. The room contained air conditioning but we preferred to open windows. The decor of the hotel would probably be considered by younger people to be dated but every where was clean and well laid out. The restaurant was pleasant and the cooked breakfast was well cooked, not greasy. Would liked to have seen a better selection of cheeses and ham for the continental breakfast, but that may have been to cut down on waste. We were informed to request anything we couldn't see. Our main meals in the evening were of a good choice and were well cooked. There was a problem with a fridge/ freezer while we were there which meant a restrictive menu but the kitchen & waiting staff went out of their way to make sure my husband's birthday meal was enjoyable. Everyone l dealt with was very pleasant and helpful and l would return.

"Function"

4
07/07/2016

Attended a work function here recently. Parking ample. Location and access good. Well kept and decorated. Clean and tidy venue. Staff attentive and friendly. Food of. A good choice and catered for vegetarians and gluten free diets. No problems will visit again.

"Generally very good with occasional lapses."

4
07/07/2016

Very friendly & comfortable with generally excellent dining. Some things not working properly (e.g. shower and toilet seat, the former reported but no improvement or feedback) and some surprising items running out (bread in evening, cheese at breakfast). Wifi free but annoyingly had to provide registration details and then log in again each time my iPad was switched on.

"Wedding "

5
06/07/2016

What a most fantastic hotel and the most amazing staff, we had our wedding at this venue a day and must admitted it exceeded our expectations, the whole setup was totally professional and nothing was too much for the staff. Thanks Abbotts Barton for helping our dreams come to life.... and a very special thanks to Magdalena and Aura.

"Wonderful"

5
06/07/2016

The hotel itself and the staff are exceptional. Very friendly and helpful. Food in the restaurant was wonderful. The reception staff are multi-lingual and go out of their way to make your stay something to remember. The restaurant and bar are both lovely and make one feel at home.

"Birthday present"

5
03/07/2016

I bought a night in this hotel for my mum as she had been talking about visiting Canterbury for quite some time. From what she told me "I nearly teared up driving up the driveway" it's a very grand looking hotel with cute rooms, floral decor and close to Canterbury. I was also able to pay over the phone before their arrival. All in al they enjoyed their stay and found it clean, presentable and very friendly

"Three days is enough"

3
01/07/2016

Canterbury in high season was very busy with tourists,but this hotel is at least a nice comfortable walk out of the city. However our king suite was tiny with a small bed and two armchairs making it difficult to walk round. The front desk staff don't have a good attitude, and the service in the bar,was almost non-existent.

"Great location"

5
28/06/2016

Lovely hotel which is within easy walking distance to the centre of Canterbury. We spent a few days here and had a room in the old part of the building. Nice and quiet and very relaxing. Lovely breakfast and the main restaurant has a nice atmosphere. I would definitely stay here again.

Mark C, Manager at BEST WESTERN Abbots Barton Hotel, responded to this review
Thank you for your review, Delighted you enjoyed your stay with us and that everything was to your liking. Thank you for mentioning our breakfast offering and glade you enjoyed it and the surroundings. We look forward to welcoming you back again soon.

"Dmarbeck"

4
26/06/2016

We stayed here for 2 nights as part of a 5 week trip around the Sth east and nth east of England . This is a quaint hotel in lovely grounds(although it looks like building work is going to change grounds). Reception was very good and friendly. We had an upgrade to a lovely spacious room with big bathroom. Nicely set out. Only downside was lack of soundproofing between rooms, and noisy pipes whenever neighbours or ourselves used water or toilet. Can walk to city from here,didn't eat on site, as lots to choose from in town. Reasonable price,and car parking on site

Mark C, Manager at BEST WESTERN Abbots Barton Hotel, responded to this review
Thank you for your review, I'm pleased to read that you enjoyed your stay with us whilst visiting Canterbury. We are indeed going through renovation works installing a new spa and banqueting facilities. Thank you for mentioning my reception team and pleased that you found them friendly. We hope to see you again soon.

"needs work"

2
22/06/2016

Needs work in your service, your front desk, your menu, your service, your linen, cleansiness and menu. Great premise but very amateur run and too much noise at night. I could hear people talking next door and when i mentioned it next day there was no comment or acknowledgement or compensation. Wouldn't be visiting again, thank God it as only for one night.

"Family Wedding"

5
22/06/2016

My sister got married here on 18th June, and it was a lovely venue. We had booked several rooms for family use including one for me, my partner and our 3 children. We were allocated a 4 bed family room with the option of a cot ( but our 2 toddlers shared a bed instead so wasnt needed) The room was lovely and plenty big enough for us all, really quiet location, we werent disturbed at all by the late night music ( in fact we had a great time listenig to the Simply Red concert over at the St Lawrence Ground nearby!) All staff were attentive and friendly, nothing seemed too much bother for them. The hotel itself was immaculately clean, the food was great too. The grounds were lovely to walk round and for family photos. Unfortunately my 3 year old son wasnt feeling well with a cold so my partner had to miss the Wedding Breakfast and stayed in our room with him. I asked the hotel staff if the meal could be taking to him in our room and they were only too happy to oblige - he didnt miss a thing - including the champagne and coffee - they took everything up to him which was really great and didnt charge any extra for this. It really did help! The car park isnt huge for events such as weddings but other guests found nearby parking in other residential roads. Looking forward to seeing the extension and Spa built here - and will be back!

Mark C, Manager at BEST WESTERN Abbots Barton Hotel, responded to this review
Thank you for your review, Delighted to read you had a great time at your sister's wedding on the 18th. Thank you for mentioning my team, I'm pleased to see they passed your expectations. We do always try to go that extra mile for all our guests. We are currently operating with reduced car parking facilities, this is due to the renovation works we are having done as stated for the new spa. We look forward to welcoming you back very soon and hope you son is now feeling better.

"perfect"

5
20/06/2016

lovely room great evening meal and breakfast was very good thanks to all the staff who were so polite and helpful it made the weekend in Canterbury perfect only a short walk to the town centre and cathedral

Mark C, Manager at BEST WESTERN Abbots Barton Hotel, responded to this review
Thank you for your review. It is always a pleasure to read our guests have had an enjoyable time whilst with us. Thank you for mentioning my team and our food offerings. We look forward to seeing you again in the near future.

"Expensive one night stay"

2
19/06/2016

Stayed 18/June for one night. Only just managed to get a car parking space on arrival as a wedding party was there. Checking in non eventful, room 316 was OK after eventually finding the room but the noise was terrible. We could not only hear every squeaky floor boards all around but snoring from the next room whilst laying in bed. Extremely hot and uncomfortable night, the heating was on and lots of noise late evening with the wedding finishing. We booked room only, no breakfast which as a special non cancellation room booked 6 months in advance was £114.00 basic double room. My advice book elsewhere, extremely expensive for what was a bad nights sleep. There are so many bed & breakfasts in the area we should have booked.

"two day break"

5
16/06/2016

We arrived a day before my Niece's wedding, in a central location about 5 mins walk from town centre, in spacious grounds, a very popular wedding centre. Having had a long drive to get there we decided to eat in the Hotel restaurant, we selected a two course meal and to be honest it was not the chefs night, The staff could see we were not happy and they on their own initiative contacted the Food and Beverages Manager, who appeared at our table. We had a long and cordial chat and he took the criticisms on board. The accomadation was fine, the staff were extremely attentive and friendly. Upon my Nieces day superb, the wedding breakfast was second to none. and one of the starters we had had the previous night was spot on, as it should have been on the first night. One cannot ask for more.

Mark C, Manager at BEST WESTERN Abbots Barton Hotel, responded to this review
Thank you for your review. I am pleased to read you enjoyed your stay here with us, and had an enjoyable day at your niece's wedding. Apologies you didn't enjoy your meal the evening before, but I am pleased to read that my team acted accordingly and rectified any issues. Thank you for mentioning my friendly team. We hope to welcome you back again in the future.

"Busy with beautiful grounds"

3
15/06/2016

We arrived when there was a large and noisy wedding reception that seemed to have taken the place over. It was very difficult to park the car. No-one took us to our rooms which were hard to find because the place is like a rabbit warren. The room was tight, no fridge but clean and comfortable looking out onto spreading lawns. The breakfast was excellent; huge variety and nicely run.

"Left us wanting...."

3
14/06/2016

Our room (108) was facing the backside of the property and there was a huge exhaust duct outside our window which kept making noise and letting out the kitchen's exhaust. Lots of stagnant water collected outside the room which you can see from the window. Service was a bit slow and unresponsive owing to a huge wedding party happening during our stay. Breakfast is not included and quite expensive at 13 pounds. The hotel is quite far from the city centre so don't stay here if you're going to be walking. Overall staff were polite and hotel is clean.

"WOULD STAY AGAIN"

4
11/06/2016

Stayed here mid-week for 3 nights. We were given a room which had a big air conditioning tube outside. First time ever we have asked to change rooms. The staff were very good and we were very lucky and they found us another room. The hotel itself was beautiful, the pictures along the corridors were wonderful, so much better than modern décor. We dined in the restaurant on 2 occasions. The food was very good. The service was very good. The only criticism I would have is it would have been nice to have a bit of background music playing. Breakfast goes on until 9.30am. We arrived at 9.30am, but the staff seem to have a cut off point of 9.45 and then they clear the breakfast out. They did come and ask if we wanted anything, but we felt very hurried. It would be nice if they could have perhaps 10am as the cut of point and then clear away (would make all the difference). On our last visit to restaurant we asked if we could have a certain table as there was no one sat there and the waitress said no we couldn't, so we were sat next to the doors to the kitchen, which were a bit draughty. Felt a little miffed as the table we asked to sit at nobody sat there at all (I think it was because the clip board with names and reservations on was placed at that table). The staff were very friendly, especially the restaurant manager (well I think she was). When she found out it was our wedding anniversary, she came out with some chocolates and a card (great chocolates). Such a lovely touch. The only other criticism was the pillows (they are too flat and not comfortable - but that is my own personal criticism). All in all the hotel was great and we did have a wonderful stay and would definitely recommend for staying in Canterbury. It was about a 10 min walk into town which was great.

Mark C, Manager at BEST WESTERN Abbots Barton Hotel, responded to this review
Thank you for your review. It is always a delight to read our guests have enjoyed there stay with us. I'm glad we were able to find a room more to your liking and that you enjoyed our traditional decor. Apologies there was no background music playing in the restaurant, there should have been and I will be investigating why this was not the case. The breakfast buffet is not meant to be cleared away until the last guest has left the restaurant, thank you for bringing this to my attention and I will feed this back to the restaurant manager. Thank you for mentioning my team, especially my restaurant manager. I'm glad you enjoyed your chocolates, we do like to that extra mile if we know it is a special occasion. We hope to welcome you back again soon.

"Disappointing"

3
06/06/2016

We booked our 3 night stay through secret escapes and apparently we should have paid £143 per night but got a huge discount, which was very attractive. However, if I'd paid the full price, I would been even more disappointed than I was paying the discounted rate. Our bed was so soft, we changed rooms. The manager was so very helpful and understanding but it was inconvenient as we'd unpacked before trying the bed. We decided to eat in at the hotel on the Tuesday evening. When we arrived we were told 70% of the menu was unavailable, but it was far too late for us to go else where. The food was appalling. My baked cod was unseasoned and came with a huge serving of warm potatoe salad and two raspberries! It was inedible....once again the manager was very quick to apologise and explain staff shortage and bank holiday reasons for the lack of menu and quality of food. We filled up on bread and we're just as disappointed at breakfast. I ordered a cheese and veg omelette and have never had an omelette quite like it. We didn't use the restaurant or breakfast again, checked out a day early. Alas, I will think again about discounted offers and certainly not return to a great western hotel.

"Excellent Hotel"

4
04/06/2016

Am not usually a fan of Best Westerns in the UK as many are quite dated but this hotel was excellent. The grounds are well kept and there is plenty of parking. The building is well maintained and looks fantastic. The staff are very friendly. As I was staying for business they upgraded my room to a quitter one which happened to be bigger and nicer. The rooms are bright and colourfully decorated. The restaurant was fantastic as was the room service. Would highly recommend this hotel to anyone visiting Canterbury.

Mark C, Manager at BEST WESTERN Abbots Barton Hotel, responded to this review
Thank you for your review. I'm delighted to read that you had an excellent stay with us, and that everything was to your liking. We do always try to upgrade if we have the availability , and pleased we were able to do so on this occasion. Thank you for mentioning my friendly team, and pleased you enjoyed our restaurant and room service facilities. We look forward to seeing you again on your next trip to Canterbury.

"Friendly staff, large, clean family room."

4
01/06/2016

We just had an overnight stay, but staff were welcoming and friendly and check-in was quick and easy. Our family room was spacious and clean and so was the en-suite. Great location - 10 minutes' walk from the centre. A very pleasant relaxing stay.

Mark C, Manager at BEST WESTERN Abbots Barton Hotel, responded to this review
Thank you for your review, Im pleased to read you enjoyed your stay with us, and that you room was to your liking. Thank you for mentioning how welcoming and friendly my team are. We look forward to seeing you again soon.

"A Relaxing Stay in The Heart of Kent"

4
30/05/2016

From the moment we arrived the Staff were friendly and welcoming and the breakfast was all you could want to set you up for the day. The room was comfortable and all the facilities in good working order and the air conditioning was a welcome bonus. The hotel has loads of character and has a great relaxing feel to it.

Mark C, Manager at BEST WESTERN Abbots Barton Hotel, responded to this review
Thank you for your review, I'm delighted to read you had a good stay whilst with us and everything was to your liking. Thank you for mentioning my team and our breakfast offering. We hope to welcome you back again very soon

"Very pleasant stay"

4
30/05/2016

Overall a very pleasant stay. Only small issues were car park -very limited spaces, and keeness of staff to clear plates from table at breakfast -often before we had finished eating. Otherwise spacious clean room with attentive staff and located close to city centre. Would recommend.

Mark C, Manager at BEST WESTERN Abbots Barton Hotel, responded to this review
Thank you for your review. I'm pleased to read that you enjoyed your stay with us. We are currently undergoing extensive renovation works, which has resulted in us loosing a portion of our car-park. We hope to have this back again in the near future. Apologies about the keenness of the breakfast team, I have spoken with my restaurant supervisor and this has been addressed. Thank you for mentioning our cleanliness and attentive team, we look forward to welcoming you back again soon.

"Dated but comfortable"

3
29/05/2016

This hotel has lots of potential but needs some work to get there. It's very well located with parking and an easy walk into town. Our bed was comfortable and clean with a decent sized bathroom. But the decor is very eighties and "busy" - it would seem much bigger and modern with some fresh new decor and furniture. The shower is erratic and hard to control the temperature - a decent power shower would make a big difference. The buffet breakfast is poor with tired offerings that had been kept warm for too long. A cooked to order service with fresh fruit salad and decent tea & Coffee isn't too much to ask. We also found service very slow. We needed a bed for a couple of nights for a family wedding and this did the job but it isn't the place for a romantic getaway or relaxing break.

Mark C, Manager at BEST WESTERN Abbots Barton Hotel, responded to this review
Thank you for your review. We appreciate your comments and as you would have noted we are having a substantial upgrade to the rear of the property and when the 30 new bedrooms open in this wing the existing stock is going to be refreshed. I note you had a 3rd floor room. Very unusual for us to have any criticism on our breakfasts as the majority would attest however thank you for bringing to my attention and I will look into. I would guess that, and its not an excuse, as we were packed to the rafters over the BH weekend the usual 9-10 am rush ensued which does slow service down. If you are in the area again please feel free to contact us direct for one of our different bedrooms which might restore your faith that we can be relaxing and romantic as well.

"Abbots Barton Wedding reception 21st May 2016"

5
27/05/2016

We would like to convey our appreciation and thoughts on the wedding reception of my son and his wife at the Abbots Barton Hotel on Saturday 21st May 2016. We must thank you and your staff for all the hard work they put into making my son and his wife's day very special. The rooms we stayed in were lovely, clean and beautiful. A special mention must go to the Toast Master who did an outstanding and very professional job on the day. I must also recommend the registrar staff who conducted the ceremony professionally and helping to make my son and daughter-in-law feel at ease throughout the ceremony. I must just say a very well done to the Maitre d' and her staff for making our dining experience at the wedding breakfast outstanding and very enjoyable, conducting themselves in a very professional and polite friendly manor, An accompanying mention for The wedding singer Peter who was superb and my compliments to the chef, well done. Only the disco a bit of a let down though I'm afraid but did not distract us from having a wonderful day. Magdalena, thanks so much for all your support and help on the run up to my sons wedding. You have shown nothing was too much trouble to ask for and have helped to make this journey as less stressful as possible along the way. Thank you. Del B.

Mark C, Manager at BEST WESTERN Abbots Barton Hotel, responded to this review
Thank you for your review. I'm delighted to read that we made your son and new daughter-in-law's day a special one. Apologies the disco was a disappointment we have passed your feedback over to them to address. Thank you for mentioning my team and especially Magdalena, they do all work very hard to make sure the special day is a perfect as can be. We look forward to welcoming you back again soon.

"Good Hotel, Good location"

5
23/05/2016

A very pleasant hotel in an excellent location for the city centre. Quiet location. Very attentive staff and excellent service. Ate in the main restaurant one evening - food good and priced accordingly to the grade of hotel. Pleasant room, and large bathroom. Masses of cupboard & drawer space. Couple of maintenance problems which were sorted after prompting.

Mark C, Manager at BEST WESTERN Abbots Barton Hotel, responded to this review
Thank you for your review, I'm pleased to read that you enjoyed your stay with us and that everything was to your liking. Apologies for the couple of maintenance issues, these are something that are usually out of our control but I'm pleased they were rectified straight away. Thank you for mentioning my team and our food offering. I look forward to welcoming you back again very soon.

"Clean & helpful"

4
21/05/2016

Late booking, staff very accomodating. We did have a walk through a maze of corridors, but the room was exceptionally comfortable all round. Although this is rated 3* it's closer to a 4* . Would recommend this as a hotel near to the city

Mark C, Manager at BEST WESTERN Abbots Barton Hotel, responded to this review
Thank you for your review, It is always a pleasure to read that guests have had a good stay with us, and that we are more than just a 3 star. We are in fact currently working hard at moving the hotel forward to becoming a 4 star. Thank you for mentioning my team and we all look forward to welcoming you back soon.

"Excellent Service"

5
20/05/2016

Booked a last minute deal via secret escapes for 1 night bed, breakfast and a two course meal for my birthday. We arrived later than planned due to car problems but phoned ahead to let them know and they were very accommodating. When we did arrive we had a lovely greeting from the reception desk and there was even a birthday card and chocolates on our table when we went down for dinner. The food in the Fountain restaurant was excellent and the service equally so. We have a room on the third floor which was both spacious and comfortable. Had a good nights sleep followed by a tasty breakfast - plenty of choice from fruit, cereals, pastries as well as hot options of egg, bacon etc. Location is perfect for visiting Canterbury on foot being only 10 minute walk into town. All staff were very friendly and helpful and made our short stay really nice - thank you. We look forward to returning and trying out the new spa when it is open.

Mark C, Manager at BEST WESTERN Abbots Barton Hotel, responded to this review
Thank you for your review, Delighted to read that you had a good birthday whilst staying with us. When we are aware we do like to add the extra little touches to make it more special. Thank you for mentioning my team and our food offering, and pleased you enjoyed both dinner and breakfast. We look forward to welcoming you back once our new spa opens.

"Much More Than a 3 Star Hotel"

4
19/05/2016

We had an opportunity to visit the Abbots Barton Hotel and found a hotel room that was huge by UK standards. The bathroom was also quite large with a rain shower and a jetted tub. The room was relatively quite and the bed, although was a little hard, provided a good sleep. The 12.95 breakfast should be avoided.

Mark C, Manager at BEST WESTERN Abbots Barton Hotel, responded to this review
Thank you for your review. I'm pleased to read that you bedroom was to your liking and you had a good nights sleep. We hope to see you again soon.

"Staff who really care."

5
16/05/2016

If you like the older style hotel then a great place to stay when visiting Canterbury. Close to the city centre even the one with dodgy knees found the walk manageable. Duty Manager Maria really goes out of her way to make guests welcome and this is reflected by her team. One of the few places we've stayed that gives the feeling the everyone wants to make you welcome and not just front of house staff. To provide a balanced review I have to mention that as with most older places night noises are amplified. Our first night was peace itself but the arrival of a wedding party and their kids meant doors slamming and running up and down corridors till early morning was a nuisance. So if you are a light sleeper mention when booking and they will do their best to look after you. Our room was on the top floor so no noise from above. It was very nicely decorated and comfortable. Bathroom layout was not ideal but let's put that down as part of the charm of an older building. Shower is not thermostatic so beware of those rushes of hot and cold water when other guests turn theirs on and off. But then we had a jacuzzi bath we were not expecting so a good trade off. There is construction work for a new extension at the rear which we overlooked but nothing was happening so no disturbance. But again check when booking if this would be a problem to you. Tried the Fountain restaurant on the first night and enjoyed the food and service. Duck confit well worth trying. Buffet breakfast also good and a fair choice on offer. Bar in the oldest part is a very pleasant place for a drink with a nicely laid out garden area. But can get busy if there is an event on. This is certainly a hotel we want to visit again.

"Potential"

3
11/05/2016

This hotel looks impressive from a distance. If you are in, you can see it needs some renovation. You can hear the occupants of the room above very well. A bit too much I would say. The quality of the food is quite good but service sometimes a bit slow and strange. E.G we had a table booked at 6.30 PM, arrived at 6.40 and immediately got the message that we would not get our dinner soon because we were too late. For one waitress it took half an hour to get the ordered water at the table, fortunately there was another waitress form Rumania who was very good and understood what hospitality means. This hotel could easily be 4/5 stars if better managed!

"A beautiful old English country hotel in the heart of town."

5
11/05/2016

We booked this for an Saturday night stay in May. We were upgraded to a suite on arrival which was a great start. The hotel is only 10 minutes walk from the centre of Canterbury. It has a very nice bar area with plenty of tables and outside seating. There was a buffet breakfast with plenty of options. The staff were very friendly. There was only one minor negative point. The car park is small and on Sunday morning just before 9 I got a call from reception asking me to move my car as as there wasn't enough room for a coach to leave. Luckily I was already up and dressed. I would recommend this hotel.

"Mr"

3
08/05/2016

Great place and location. Would recommend any time, if the staff would be better trained. Pity there was a false fire alarm during the early night . The staff did not even apologize and was rather unfriendly. Only where is the perfect place on earth?

"Very Friendly & Helpful Staff"

4
06/05/2016

We arrived on Sunday 1st May and there Wedding Fayre going on so it was very busy. Our rooms were not quite ready so we left our luggage with the lady at reception who put it in a safe place. We went into town to meet up with our son who had come down from London. When we returned a few hours later we picked our luggage up and went to our room. It was a pleasant room, but rather on the hot side so turned down air conditioning and partially opened windows. Bed was comfortable. My only criticism was the bathroom: whoever designed it must have had very long arms - the loo paper was on the opposite wall! The hotel was about 10-15 minutes straight walk into the main town going under the pedestrian subway. Bus station just on the left hand side as you approach the town. We were on a Living Social which included two nights with evening two course meal included for one of the nights. Very nice meal, we had tomato and basil soup, followed by black bream which was nicely cooked and very tasty. Both mornings was a buffet breakfast which had full English if you wanted. The staff very very friendly and helpful and would highly recommend this hotel to stay if visiting this city.

"Lovely Hotel"

4
26/04/2016

Charming hotel with character and excellent service. Comfortable well furnished double room. Restaurant was good. However, on the evening of our stay 3 of the ala carte main courses were unavailable, which was disappointing.

"Great place to stay"

4
25/04/2016

I have lots of nice things to say about this hotel. The staff were very friendly and the hotel was beautifully clean. It is in a great location for getting into Canterbury ( about a 15 minute walk ) with good parking. Breakfast service was good and the gentleman in charge of breakfast was a delight. It is older in style but do not let that put you off. We paid a premium for a deluxe room and it was spacious and comfortable.

"A great get-way for short stay"

5
25/04/2016

We had a great trip, about a ten minute walk into town. Hotel was very nice, staff were helpful, food good, good comfortable room with big bed. Would definitely visit there again. We booked through a website network it was great value for the money we paid . The only thing that we were disappointed in, was we wanted to visit the cathedral, but they wanted £10.50 per person, and being pensioners we couldn't justify the cost. But hey ho.

"Brilliant hotel for staying with a dog"

5
22/04/2016

My boyfriend and I stayed at this hotel last weekend and we can't rate it highly enough especially if you are staying with a fur baby! When we got to our room there was a duvet and two bowels waiting for him, I have never encountered this at a hotel before. Plus dogs were welcome in the bar area and the hotel staff made a fuss of him. The room was a lovely big size with a walk in wardrobe/cupboard so perfect for keeping our cases out of the way. The room was clean and tidy and well decorated. The wifi worked well in the room. Breakfast and dinner was a good selection, we ordered room service on the Saturday night, which was a busy evening at the hotel and the kitchen did forget items off our order, but the manager took my meal off the bill to compensate me for the mistake and I understood the kitchen was under pressure so overall I can't complain about the service offered. The location is perfect as it is only a 10min walk into town and there are lots of lovely independent restaurants and shops in Canterbury to visit. Also Whitstable is worth the trip.

"Old-fashioned Comfort"

5
22/04/2016

Although a little dated in places, the Abbots Barton is relaxing and the staff are very helpful. Having a jacuzzi bath was a novelty, and the breakfast was excellent value (although I'd appreciate it if some non-fat yogurt could be provided!).

"Good location"

4
20/04/2016

I was in the hotel from a Sunday night to a Saturday morning on a business trip. The car parking at the hotel was good in that there was always space to park and the spaces were of adequate size. The hotel sits in lovely grounds that are well maintained. The hotel reception was well manned at all times and the staff were friendly. The room was a good size, it was clean but the furnishings were a little old fashioned (which some people might prefer). The room had two windows which opened wide to let in plenty of fresh air (unlike those in most hotels these days). The bed was comfortable. The bathroom was large and it had a Jacuzzi bath which and the shower was nice and powerful with well controlled water temperature. The tv had all the normal freeview channels but sat a bit low for easy watching from the bed. The towel quality was probably the best that I have had in a hotel, they were nice and soft and absorbed plenty of water. The staff at breakfast were nice and very attentive. Breakfast was well laid out and looked and tasted very nice. I did not eat in the hotel at night as it was only a short walk into Canterbury (slight downward gradient into the city) and very walkable which saves on trying to park in the city. Just a short walk down the road was a Tesco express and a Waitrose where food can be bought for lunches. Canterbury was beautiful with lots of restaurants which are very good for night time eating hence I did not use the hotel restaurant. I have struggled to rebook into the hotel as it does get fully booked at times. The only issue I had was that the walls are not very sound proof and I was easily able to hear people talking in the room next to me and the snoring from that room did keep me awake at night! Wifi was available in the room and was easy to connect first time and then it was automatic - you do need to ask reception for the wifi details though.

"Very relaxing"

4
18/04/2016

We had a short one night stay at this hotel but were very impressed by it. Check-in and out was really easy and friendly and the car parks and facilities were great. We were disappointed that breakfast was an extra. At £90 for a night I would have expected breakfast as well but it was offered as an extra. We didn't order it preferring to go out for a coffee instead. The WiFi offered FOC in the room was really weak and difficult to log into. It was sufferable for one night but I couldn't have put up with it if this was a business trip. The rooms were clean and comfortable. We did not eat at the hotel. The staff were friendly and pleasant. When we left they allowed us to use their car park so we could go shopping until the late afternoon which was much appreciated.

"Surpassed every expectation!"

5
10/04/2016

From the moment we arrived until the moment we left the hotel we were made to feel like honoured VIPs. The room was generous and comfortable complete with a duvet and bowls for our dog. The food, dinner and breakfast, were tasty and generous. The atmosphere was warm and friendly and everywhere was clean and tidy. Nothing was too much trouble for the charming and considerate staff. They happily set a table complete with starched white linen table cloth in the bar in the bar so our dog could stay with us at meal times. I would highly recommend this hotel and look forward to trying their new leisure facilities next time we go.

"Nice hotel close to city center"

5
10/04/2016

The hotel grounds are well done and the hotel itself is super nice! Our room was fantastic, the bathroom, too! The staff at the bar area were helpful; staff at the front desk were kind of aloof, and didn't really say much to us. Had to ask about the breakfast time - they didn't volunteer any basic information you'd usually get when checking-in. Wi-Fi worked great, showers were hot, bed was comfortable (almost too soft), and the hotel was quite clean. The food at the bar was good, as was breakfast. Plenty of parking and a short walk into town. I'd stay here again.

"characterful, comfortable hotel "

5
10/04/2016

The hotel is an easy walk to the cathedral and city centre but just far enough out (and set back from the Dover road) that it feels semi-rural. I stayed one night and had bed and breakfast only (as I was slightly deterred from dining in the hotel as it has no window on to the outside and felt a little claustrophobic). The accommodation was comfortable, the staff pleasant, the bar and lounge area atmospheric, and the breakfast very good indeed.

"Canterbury Break"

4
10/04/2016

This was our first trip to Canterbury and found the City has a lot to offer. We decided to stay at this hotel which is just outside the city centre and in easy reach of lots of other tourist attractions. Nice hotel, good breakfast and caring staff. Highly recommended.

"Excellent Hotel and Staff"

5
07/04/2016

I took my mother here for a short break and had a great time. It is a wonderful hotel and the staff are very friendly and make you feel welcome. I would recommend this hotel and will be staying their again

"Wonderful Hotel"

5
05/04/2016

My daughter booked this Hotel for us for one night and it was wonderful, the hotel upgraded our room which was absolutely stunning and the all staff were lovely, We had Dinner and Breakfast in the restaurant, the food was excellent and the staff very helpful and friendly. We would certainly go back to this hotel it is a beautiful building in a nice area a short walk into Canterbury which is a lovely place to visit.

"Excellent stay"

5
05/04/2016

We stayed on Good Friday and went to a lovely service in the Cathedral, followed by a very pleasant meal at the Fountain Restaurant with our friends. A full breakfast the following morning was provided at 7.30 even though the restaurant wasn't officially open until 8.00, which enabled us to get to our Channel Tunnel crossing at 9.00. Altogether a very accommodating Hotel.

"Ideal location for visiting Canterbury"

5
04/04/2016

Just got back from a 2 night stay at this hotel and enjoyed it very much. When you arrive, the photograph of the hotel with the lawns is the first thing that you see as that is the area between the hotel and the main road, not extensive lawns at the back which is possibly the impression that you would get. There is nothing at the back of the hotel (I don't think) apart from building work where an extension is being built. No problem at the weekend as no work was taking place. We were lucky to find a parking space as I think there are more rooms than parking spaces. Not sure where alternative parking would be but noticed a road opposite without yellow lines otherwise I don't know what you would do. We were greeted warmly at reception and check-in was fuss free. Our room on the top floor in the old part of the hotel, was spacious, clean, comfortable and beautifully decorated. The bathroom was large with a whirlpool bath with shower over and soft, thick white towels. The shower wasn't great and I did tell them at reception. Water poured out where the hose connected into the head and it couldn't be tightened so this reduced the pressure and it cycled constantly between hot and luke warm. We had paid extra to include breakfast and the small extra cost was well worth it as it was delicious. Plenty to choose from - fruit, cereal, yoghurts, cooked breakfast, toast........My only criticism would be that the restaurant didn't have any windows so it was slightly gloomy and I found it quite hot but it didn't detract from the nice food. The hotel is an easy walk to Canterbury which took about 10 minutes without rushing.

"Mixed feelings"

3
03/04/2016

Stayed here for Saturday night, as we were attending a function. The welcome, the staff and service are good. We had a pleasant room on the third floor which overlooked the building works. Obviously this was no issue at the weekend but during the week it could be a drawback. Two issues with the room, only one bath towel and one hand towel between us and I have never stayed in a hotel with no bottled water. The food, I gather from friends, was good in the restaurant, as they stayed a second night and had dinner. The meal for the function was poor in my opinion. The breakfast looked quite a good selection, cooked and continental but the tea was awful! Not badly situated for the traveller to enjoy the places of interest but the car parking is limited, I am guessing this may have been reduced by the building works. Not a bad stay but not the best!

"Lovely hotel"

5
31/03/2016

Stayed Wenesday night for just the one night. Lovely Hotel with very attentive staff. We stayed on a B&B basis so can't comment on the evening food however the breakfast was very nice with continental and English options. The room (317) was very clean and overlooked the building work for the swimming pool, the work was being carried out but did not disturb us at all. My only fault with the room was the shower head kept sliding down the wall but other than that We really enjoyed our stay here and will return. Despite warnings the car park was fine and a few spaces were empty, but this was mid week so can't comment on how busy it would be at the weekends. It took us about 8 mins to walk into the town.

abbotsgm, General Manager at BEST WESTERN Abbots Barton Hotel, responded to this review
Thank you for your review. Great to see that you had a good overnighter with us midweek. Point noted on the shower and already taken care of - thanks for saying. Thank you also for mentioning my staff and our Breakfast's and as you sometimes the negatives you see online are not necessarily true. We hope to see you again soon.

"not bad at all!!"

4
31/03/2016

Stayed here a couple of t?mes, def not your cheap gettaway! but rooms where n?ce and also the bath! d?nner was ok but ? wouldnt say value for money, but the breakfast ?s superb!! best ? have had and ? travel a lot!! the staff where very fr?endly and helpful but none were Engl?sh wh?ch ?s ok I guess but made ?t a l?ttle d?ff?cult to book over the phone so ?nternet book?ng probably eas?er!

abbotsgm, General Manager at BEST WESTERN Abbots Barton Hotel, responded to this review
Thank you for your review. I am glad you had a good return visit with us and thank you for your comments on my staff, albeit you must have not seen any of my English staff - we are here, March can be a pain though as everyone is getting in their annual holidays before the new financial year which might account for it. Best value to help you further is always direct with us and on our special offers page on our website. Thank you for the comments regarding Breakfast and you will be pleased to hear that a new dinner menu went into operation yesterday and we look forward to seeing you again soon.

"Nicehotel"

3
30/03/2016

Nice hotel but trouser press didn't work properly and only had 1 bath towel and 1 hand towel didn't ring reception for another because we only noticed when we got out of the bath and needed it. Nice spa bath

abbotsgm, General Manager at BEST WESTERN Abbots Barton Hotel, responded to this review
Thank you for your review. I note your point regarding trouser press and this will be checked as this should not be the case. Spare towels are always kept in the drawers of your desk - perhaps you missed these. Thank you for saying we are 'nice'.

"beautiful place to stay in Canterbury"

4
30/03/2016

We stayed one night with two friends, had lovely rooms with comfortable beds, friendly and attentive staff, luxurious breakfast including fresh fruit and juice, granola muesli, full English breakfast, croissants, etc leaving nothing to be desired (breakfast not included in the price, but worth every pound!). You can walk into the centre in less than 15 minutes, it's a lovely walk, too with St. Augustine Abbey on the way which is well worth a visit. The room on third floor we had was nicely furnished but it was kind of noisy. The neighbouring room's TV could be well heard (maybe thin walls?) and as well as footsteps from above. Hence, only three stars on sleeping comfort...our friends sleeping next door, however, didn't have any noise problems and said that they had slept really well. WiFi wasn't always working in our room. Would definitely stay here again, although it's not cheap, and can recommend this hotel especially to couples who want to spend a particularly romantic weekend.

abbotsgm, General Manager at BEST WESTERN Abbots Barton Hotel, responded to this review
Thank you for your review. I am pleased to see that you had a good overnighter with us with your friends. Unusual for the wifi issues as we are high fibre but we will check the issue out. Don't forget best deals are direct with the hotel and our special offers on our website are great value compared to some other websites you may see. Thank you for mentioning the value and choice of our breakfast and also of my staff and we hope to see you again.

"Very good experience, only ..."

4
30/03/2016

Price was good, location also, the building, lobby, breakfast areas with character, service excellent in the breakfast. I would only review the policy to charge for the newspaper that's offered in the check-in form. I have never seen that. At a minimum to indicate that it will be charged.

abbotsgm, General Manager at BEST WESTERN Abbots Barton Hotel, responded to this review
Thank you for your review. Great to see that you had a good stay with us and you found our service good and excellent at Breakfast time. In relation to newspapers and as far as I am aware and indeed is our policy the form doesn't mention complimentary - so apologies for this confusion and we hope to see you again soon.

"Charming, Comfortable, Delightful Staff"

4
28/03/2016

Charming and comfortable Water in the shower was hot and cold Couldn't drink water from the taps Dated but cute decor Staff on reception and bar lovely Walls thin - could hear everything of the neighbours Grounds not as big as they look in the pictures but nice little rural ish part close to the town In the pictures and the old castle looking part is very small most of it is newer Bed very comfortable but two doubles put together rather than king mattress No tissues or mini bar in the room No veggie options on the bar menu No limes for drinks, no pigeon as advertised on the menu restaurant hot but nice setting relaxed Staff nice set up another table for us to give us more space Jamie the waiter was the only staff member who was consistantly rude, and disappointing. Instead of "would you like to see the dessert menu" we got "you want a dessert" and at the end "sign here and you are free to leave" me - "is this a prison" laughs (obviously being playful), him "well I need to get paid" me "well there goes your tip". Just unnecessary. All the other staff bent over backwards for us, we avoided Jamie. Breakfast ok but no veggie sausages Italian older gentlemen really sweet and welcoming and chatty Lady on the bar Maria really lovely and the restaurant manager Aura, and reception staff Kitchen busy so bar menu suffered toasted goats cheese and pesto bloomer on brown bread no pesto and not toasted with salad instead of tomatoes and pesto (who makes a toastie with salad in it?) Aura was great, and offered us a drink to apologise and ran off to tell off the chefs! Nice hotel but some staff issues and quality control issues,

"Comfortable, calming and peaceful."

4
27/03/2016

Looking around the breakfast room it is no surprise that the majority of guests are of a certain age. This place offers plenty of peace and quite. The staff are attentive but not so much that they become intimidating, which is a real skill. The room prices are also good considering it is only 10-15 minutes walk from the cathedral. All in all, this hotel is not a bad choice. Some fairly major building work was under way. In fact, it was happening right outside my window. It sounds like the end product will be quite impressive and include a business centre, swimming pool, new rooms, etc. if it is all in keeping with the existing style of the hotel it should be a winner.

abbotsgm, General Manager at BEST WESTERN Abbots Barton Hotel, responded to this review
Thank you for your review. Great to see that you found us comfortable and peaceful even whilst we are having our major extension. We do try to keep any disruption to a minimum. Thank you for mentioning my staff and their skills and you are right the extension will be impressive and in keeping. We hope to see you again soon.

"Weekend away"

5
27/03/2016

Stayed for two nights. Staff were very attentive. Food was stunning, plenty of choice. Surprised how diverse the menu was. Lots of selection at breakfast . Loved the sausages. The mini Easter eggs were a nice touch. Easy to find from A2. So close to the city, very good value will definitely come back. Bed so comfortable. If I had to be picky - car park too small.

abbotsgm, General Manager at BEST WESTERN Abbots Barton Hotel, responded to this review
Thank you for your review. Good to see you had a pleasant weekend away with us. I note your point on car park however we are only @ 50% of our usual parking at the moment but I am told it will be back with us in the next 3 months Thank you for your comments on our food and my staff and I am glad you liked the mini eggs. We look forward to seeing you again soon.

"Very good"

5
26/03/2016

stayed for one night was supposed to be 2 but they were fully booked so only managed the one room was lovely couldnt fault the service and staff were very helpfull and in the center of canterbury not only that but very reasonable rates compared to other better known hotels

abbotsgm, General Manager at BEST WESTERN Abbots Barton Hotel, responded to this review
Thank you for your review. I am glad to see you had a very good overnighter with us recently. Thank you for mentioning our overall service and my staff. Great to see you found us of 'value' too compared to some of our competitors.

"brilliant"

5
22/03/2016

My sister and I had a two night stay at this hotel and could not fault it. The hotel was lovely, the staff where very friendly and helpfull and food was exellent for evening meal and breakfast. All this in a beautifull city what more could you ask for.

abbotsgm, General Manager at BEST WESTERN Abbots Barton Hotel, responded to this review
Thank you for your review. I am glad to see you found your stay with us 'brilliant' and that you couldn't fault it. I appreciate you mentioning my friendly, helpful staff and also our dinner and breakfast offering. Good to see your appreciation of Canterbury as well and we hope to see you again soon.

"A perfect choice of hotel!"

5
21/03/2016

We spent two nights at this hotel to celebrate a very special anniversary; on arrival we were greeted with a genuinely warm welcome at reception whilst a card and box of chocolates awaited us in our room. The breakfasts were excellent, both in range of choice and quality, the perfect start to the day. We ate in the restaurant on the second evening and could not fault our meal nor the service. It was good to be able to just leave the car in the hotel car park as the City Centre was only about a 15 minute easy walk away. Apart from everything else, the hotel's biggest asset is its staff, everyone was absolutely wonderful and treated us with a natural friendliness and courtesy without being in any way patronising. They are the very epitome of customer service! This was our first visit to Canterbury, we will certainly be returning and staying at this hotel! A major extension programme is about to start - while this will result in enhanced facilities we just hope that it doesn't result in reduction of 'the personal touch' which the hotel currently enjoys. Thank you all for making our weekend so special!

abbotsgm, General Manager at BEST WESTERN Abbots Barton Hotel, responded to this review
Thank you for your review. Great to see that you found us the 'perfect choice' and we will always add that little extra touch if we know about your special occasion. I am glad to see you enjoyed our food offering and my staff and that our breakfast normal good score returned. We will never compromise on the 'personal touch' so rest assured on that point. We hope to see you again soon.

"Bit dated"

2
20/03/2016

Room was a little dated, however it was spotless. The food was very nice, although not enough vegtables for me. Breakfast was not very nice at all! The sausage was like sawdust, and no beans. My husband loves beans.

abbotsgm, General Manager at BEST WESTERN Abbots Barton Hotel, responded to this review
Thank you for your review. I am glad to see that you found us clean and I agree our traditional decor is not to everyone's taste but is in keeping with the building in general. I am glad you found our food very nice and was really shocked to see your comment on our sausages as these are handmade from our local butcher and usually get such high praise. I have identified that for some unknown reason we had a poor quality batch in which as you say is not good and to be honest this should have been noticed by the Breakfast Chef, but this has been discussed and thank you for bringing to my attention. I can't win on 'beans' we do do them but they are to order - some people love them and some people don't but point noted.

"Lovely stay and really friendly staff."

4
20/03/2016

Easy to find hotel very close to all amenities in Canterbury. Lady at reception was very welcoming. She had up-graded our room as it was our anniversary. Efficient check in despite the really noisy group that arrived behind us who obviously had never heard of using their 'in-side voice'. Reception asked us if we wanted to book for dinner but we didn't like the limited choice so declined. Lovely room, spotlessly clean. The staff had left us an anniversary card and small box of chocs, lovely touch. The hotel was noisy in the evening, some sort of function going on downstairs but upstairs in the room we couldn't hear it. Nice breakfast and staff were attentive despite it being very busy. Would definitely return.

abbotsgm, General Manager at BEST WESTERN Abbots Barton Hotel, responded to this review
Thank you for your review. Great to see you had a lovely stay with us and that we were able to upgrade you as we were aware it was a special occasion and I am glad you liked the chocolates. The party you mention is our monthly Salsa classes which are very popular locally but good to see that once your retired it didn't impact. Thank you for mentioning my staff and we look forward to seeing you hopefully again soon.

"LOVELY HOTEL WITH GREAT STAFF"

4
20/03/2016

We booked two nights at this hotel and were very impressed. Hotel rooms are very nice with a comfortable bed, nice bathroom and large television. The staff at this hotel are extremely helpful and very well trained. We had a set menu dinner on the first night which was good and the second night we had something to eat in the Bar. The set menu is good but not enough thought given to people who do not like too much meat. There was only one vegetarian option. It would have been nice if the set menu had been changed for the second night. The bar food was very good and plenty of it! Overall this hotel is lovely and I would not hesitate to stay there again. Thank you to all staff who made our stay enjoyable.

abbotsgm, General Manager at BEST WESTERN Abbots Barton Hotel, responded to this review
Thank you for your review. I am glad to see that you had an impressive 2 nights with us. I note your point regarding 'vegetarian' options and always feel free with us to go 'off piste' as we cook real food and my chef's would be more than willing to cook something different for you. Thank you for mentioning my staff so positively also and we hope to see you again soon.

"Better than expected!"

4
18/03/2016

Stayed at the hotel overnight with my partner. The hotel was easy to find and very close to local amenities, with a Tesco Express and some other shops about five minutes walk down the road. Another five minutes and you're crossing over into the city centre and the shopping area. The cathedral and other attractions are signposted throughout the area. Arrived around 2pm on a Saturday and parked up in one of the few spaces left in the free car park. We were greeted by a friendly receptionist. Check in was quick and easy and we were directed to our room which was on the ground floor. The room was adequately equipped and the decor was traditional but the bedhead and feature wall more contemporary. Both the room and bathroom were clean and well maintained. Be aware that one set of towels is stored in one of the drawers in the desk. Our room was located next to the building site where the hotel is currently building an extension. Whilst not a pretty sight but I suppose unavoidable, it was quiet since was the weekend. Not sure if you would want this room on a weekday if you were going to stay inside and rest. Something to ask the hotel about. We had dinner in the restaurant and I was pleasantly surprised, as it was much better than I expected. I ate from the set menu which was reasonably priced and had a nice selection. My partner had a mixture from the fixed and a la carte menu (mains around £20.00). Food was attractively presented and was very tasty. My venison was perfectly cooked and my partner enjoyed his lamb, although I did have to give him my potato. Some people may want to order an additional side of vegetables. We were both full and didn't have dessert. I think the meal came to around £64 with wine and water. Service was efficient and friendly. Breakfast was the usual buffet affair but I would have like a wider choice of fruit such as berries but that was no biggie, as I was full by the end of it. All in all, a nice stay and we would probably return if staying in Canterbury.

"Great stay"

4
18/03/2016

Hotel just as it should be, welcoming, warm, comfy bed, good food, attentive staff, handy for town, if I was being very picky the shower, although quite acceptable, was not up to the high standard of everything else.

"Fabulous Food"

5
15/03/2016

Have just returned from an overnight stay deal which I got through Wowcher. Arrived at the hotel around midday to be checked in smoothly and earlier than what was expected. Room very clean & pleasant, good selection of toiletries, comfy bed and tea & coffee facilities. Service in the restaurant was outstanding, very attentive & polite & friendly. The food was excellent, hats off to the chef. Presentation, quality of the food and cooked to perfection. Would definitely stay here again & would recommend it!!

"Mr C Norman"

5
14/03/2016

Excellent food, service and hospitality. Great room, staff couldn't do enough for us. Hotel is ideally placed for Canterbury city centre.Thank you for making our 15th Wedding Anniversary a very special one

"Wedding Venue"

4
14/03/2016

14/03/2016. My Son was married at the Hotel,on 13/03/2016.5 rooms were included in the price. All staff were very helpful. Bar staff were excellent given the 100 guests during the evening.The reception meals were great,the evening buffet was terrific. The bedrooms were very comfortable. Breakfast, buffet style, full English, continental, cereals ,etc etc. Coffee great taste. I know I may appear biased, but it was a great day ,helped along by great staff,and a great venue. It is well worth a look .

"Fabulous!"

5
14/03/2016

Had fabulous two night break at Abbots Barton Hotel. Staff welcoming and polite. Could not do enough for us. Great location near shops and the old ruined walls of the city. Food amazing and even dining early at 7pm there was a buzz and lots of atmosphere as lots of other couples were dining. Very comfortable home from home.

"Weekend away for husbands 50 th birthday"

5
09/03/2016

An absolutely amazing hotel .From the moment we arrived was made to feel very welcome by all staff .The building was amazing very charming and romantic .Room was comfortable not to my decor taste but more than adaquate and very clean .Bar staff amazing friendly and witty banter when appropriate.The meal in the restaurant was first class staff so pleasant and attentive but did not get in the way ,chocolates and card for my husband a lovely touch .First class breakfast so much choice and quality ingredients .Our second day at hotel did not disappoint walked around Canterbury visiting all attractions returned to hotel nice relaxing drink in the bar before visiting a local Moroccan restaurant in evening .We are planning to visit again in August for our Anniversary as was such a wonderful memorable weekend

"Country House Hotel in the Town"

5
09/03/2016

Spent Saturday and Sunday in this fine old hotel just 100yds from the city walls of Canterbury. An excellent location for visiting the cathedral. We had a very nice room up on the top floor overlooking the town. Well fitted out with a Jacuzzi bath and the best fitting, light blocking blinds I have ever experienced in a hotel. So good we slept on in the dark till 0930 on the Sunday morning. The staff were excellent. Always courteous and helpful. Also they didn't have the infuriating modern habit of swooping over whilst you are still eating and asking if everything is all right. Why not wait until we have finished eating and then we can tell? The public areas are comfortable and warm. Great big soft sofas and chairs in the bar where you can spend a happy Sunday afternoon reading the papers, drinking Gin and Tonic and eating steak sandwiches. Gets my vote. The restaurant has a fuss free menu of modern British food, excellently cooked and served by helpful, friendly staff (as above). The breakfast selection is impressive. Full English to full continental with a range large enough to satisfy the most picky of eaters. Even down to fresh baked home made bread and not a baked bean in sight. That's a good thing. Believe me.

"Beautiful hotel, pity about the bed"

3
07/03/2016

Beautiful hotel with gorgeous decor. Walk into the centre not too far. Staff are really nice. If you like showers rather than baths you may need to check when booking as not all rooms have showers. I was first put in a suite without one then they moved me to suite 102. This room was lovely and the shower was wonderful. Unfortunately the mattress was far too soft. I can sleep in soft beds but this one was just too soft and I didn't have a very good night. When I mentioned it to reception during check out they said it can be rectified. Breakfast was nice. Parking was no problem on a Thursday night in off season. I would imagine that on weekends it might be busy though with wedding guests. Free WIFI was available but you had to sign into a server with all your personal information which would be used for marketing purposes. Not something I would like to do so I didn't use their WIFI. TV remote batteries were flat and by the time I noticed I didn't want to go down to reception to get new ones.. Overall though a nice hotel. If it wasn't for the uncomfortable mattress I would have given this hotel an excellent rating. Would I stay at this hotel again? I would love to as the minor things didn't bother me, but the mattress would need to be a lot better...

"Brilliant value, great staff"

3
07/03/2016

Great location just outside centre of Canterbury. Hotel has an old fashioned charm throughout. Our room on the third floor was very cosy. You could hear some noise from the next door rooms (TV mainly) so perhaps pack some earplugs if that bothers you. There's a pleasant bar and lounge areas - would be even nicer if one of the fireplaces worked. Breakfast was OK: plentiful and varied although the team did seem super keen to clear it away! Despite this they and all the staff were very friendly and pleasant. Would recommend, particularly if you can get one of the voucher deals like we did.

"Well situated hotel"

5
06/03/2016

Nice hotel within walking distance of Canterbury centre. Nice comfortable rooms, walls a little thin. Excellent breakfast, will stay there again. Very friendly efficient staff. We had an upgraded room for only £20 extra

abbotsgm, General Manager at BEST WESTERN Abbots Barton Hotel, responded to this review
Thank you for your review. I appreciate your point reference 'walls' and this is on the agenda on Phase 2 once our extension is complete and does only affect the 3rd floor. Thank you for mentioning our Breakfast's and my staff and we look forward to seeing you again when you return.

"Very friendly"

4
06/03/2016

We had an over night stay as part of a Travelzoo deal. The hotel is well located to explore Canterbury (within walking distance) and the wider area. Canterbury is such a lovely place to stay. The rooms was nicely finished, very clean and had a nice big tv. The extractor fan (from the kitchen) was a bit noisy, but did go off about 21:30. The gothic part of the hotel is attractive and there is a huge lawn to the front. Both the evening meal and the breakfast were very nice. The menu for the evening meal had a good selection. A great value deal. The best thing about the whole stay was the staff, who were friendly, knowledgable and helpful. Would recommend and stay again.

abbotsgm, General Manager at BEST WESTERN Abbots Barton Hotel, responded to this review
Thank you for your review. Great to see that you had a good overnight with us on a recent special offer - I note your point reference the kitchen extract but we do endeavour, as you say, to get it off as soon as possible. Thank you for mentioning our food offering and my staff and I am glad you felt it was good value for money.

"Mother's Day trip, visit to the ballet."

4
06/03/2016

I travelled to Canterbury with my mother who is 87 years. We went to the ballet together in the afternoon. Arrived Early before rooms ready but staff very considerate and had room completed so we could go in and rest and get ready. All staff , front reception, bar staff, restaurant in the evening and breakfast were exceptionally respectful and friendly. Our evening meal was lovely and breakfast was perfect for us. Ranging from fresh fruit, natural , fruit yoghurt, nuts and hot breakfast. Definitely not slow service for us.

abbotsgm, General Manager at BEST WESTERN Abbots Barton Hotel, responded to this review
Thank you for your review. I am glad to see that you and your mother had a nice visit with us and normal service was restored ie not slow. Never worry about arriving early with us - as long as the departing guest has checked out our guarantee is that we will have the room for you in 30 minutes at most. Thank you for mentioning my staff and our food offering and we hope to see you again soon.

"Very friendly personal service"

4
05/03/2016

We stayed for one night for my daughters graduation. The hotel is 10 mins walk from the city centre and it has parking. The staff were friendly and attentive. We had our evening meal at the hotel and it was excellent, one of our party is vegan and they could not have been more attentive to her needs. The staff had written a congratulations card and chocolates on the table a lovely touch. All in all a comfortable hotel with nice staff.

"Lovely mid week break!"

5
05/03/2016

We stayed here for two nights on a Living Social deal. This included breakfasts and dinner on the first night. The breakfasts were excellent - there was a great choice and everything was cooked and served to a high standard. One of the good things about a Best Western hotel is that you can have a breakfast cooked to order - one morning I had the smoked haddock and poached eggs - delicious! Staff were very attentive - empty plates were cleared away immediately and unobtrusively.Dinner was excellent also - very high standard of cooking which was imaginatively presented. The barman made excellent Irish coffees which he brought to our table. Rooms were very clean and comfortable. All the staff were extremely polite and helpful - nothing was too much trouble. Also the location is great - only a 10 minute walk into the centre of Canterbury .

"Comfortable, pleasant staff, but very slow service "

3
04/03/2016

This was my base for a business trip to Canterbury. This is a comfortable hotel with a traditional, some might say dated, feel. Hotel staff were courteous and helpful. Service in the hotel restaurant was very slow, too slow, all three nights of my stay. The sense I had was that this was a kitchen issue. It might not be a problem to wait about an hour for food on a holiday break, but on a business trip with work to do, it is. The meal still arrived late after the team phoned through a simple order earlier in the day so that we could eat promptly. With plans to open a conference centre and building work going on currently, this may be something management wants to address. Front of house staff asked for my feedback and I made the same points to her. Overall, a comfortable hotel, with pleasant staff.

"Very pleasant stay!!"

5
02/03/2016

My boyfriend booked this hotel as a two night weekend getaway and I have to say I was pleasantly surprised. The hotel was clean, the staff were friendly and extremely accommodating. On our second night, we'd been out for dinner in the town centre which is only a short walk from the hotel and it was fairly late; we'd asked if they could make us a coffee- they had turned their coffee machine off but the guy behind the gentleman behind the desk was more than happy to go and get us a small jug of fresh milk so that we could make coffee in our room. If I was to criticise anything there it would be that their wine selection at the bar is fairly minimal and the bottles of white are left out on the bar so aren't particularly cold but this is a minor point! Would definitely recommend this hotel to other weekend revellers!!

abbotsgm, General Manager at BEST WESTERN Abbots Barton Hotel, responded to this review
Thank you for your review. Good to see that you had a very pleasant stay with us and you enjoyed your weekend with us recently. I note your point about wine selection - which late at night can be a bit limited - but as for the bottles left out that shouldn't be the case so my apologies for that and I will deal with this slight hiccup - thank you for letting me know. Thank you for mentioning the positives and we hope to see you again soon.

"Weekend"

4
01/03/2016

We stayed her for a weekend. We were placed on the 2nd floor. Almost immediately as we came through the door we heard a steady hum and the people in the floor above us walking up and down. We phoned reception and asked if we could be moved. Within 10 ,mins the duty manager was at our door. Very polite but there were no rooms available... Wedding! He did say the extractor fan would be of by 11pm and that we would delay it starting again but couldnt help with the ceiling noise. If you do go to this hotel ask for the 3rd floor. The Restaurant was really lovely. The staff could not do enough. I would go to this hotel again. It's about a 7 min walk from the city centre.

abbotsgm, General Manager at BEST WESTERN Abbots Barton Hotel, responded to this review
Thank you for your review. My apologies that you felt your room allocation wasn't satisfactory for you and that we were unable to move you on this occasion due to the hotel being full. However I am glad to see that my staff 'could not do enough' and that you enjoyed our Restaurant. Personally I would go 1st or Ground floor. Hopefully we will see you again in the near future and please always refer to our website for the best offer rate available.

"A one night stay on way to euro tunnel"

5
29/02/2016

Very easy to find pleasant help full staff , the lady on reception l reccomend for a best western award for her kindness. The room was spacious and easily found ( a must for us ) and the dinner was a slow start but a fabulous meal and we were very pleased with all aspects of our stay. Thankyou !!

abbotsgm, General Manager at BEST WESTERN Abbots Barton Hotel, responded to this review
Thank you for your review. Great to see our Receptionists living upto their reputation - Best Western do have awards actually but they have to be nominated by the public in the jewel in the crown programme by emailing [email protected] Thank you for your comments also on our food and we hope to see you again on the return trip

"Fantastic stay"

5
29/02/2016

Like many others, our stay at the Abbots Barton was purchased through wowcher for a very reasonable price and included dinner on one of the nights. You're always a bit anxious that you'll be treated differently due to this, but we received some of the best service we've ever experienced on this trip! The staff are wonderful, always smiling and genuinely more than happy to help make your stay a more pleasant one. I mentioned when booking that we were staying for our anniversary and on arrival found that we had been upgraded to a deluxe room! Not only that, but as we sat down to dinner that evening the team had left us a card and some chocolates before one of the managers personally came over to give her best wishes. Little things like this are what elevates this hotel above others and I hope these traits are not lost when they complete their expansion. The food we had in the restaurant was lovely, a good choice available and cooked to perfection. This is a proper restaurant, not an add-on to the hotel. Breakfast was equally impressive, if a little over-crowded. I Imagine the expansion will resolve this issue, but the great selection of hot food, cold food, pastries and fresh fruits/nuts more than made up for it. Our room was very spacious and the bed was perfect, so comfy. Extremely clean throughout and no problem with noise. The hotel's location is also great for exploring Canterbury, park the car and then forget about it, everything is in walking distance. Many thanks for a pleasant and memorable stay.

abbotsgm, General Manager at BEST WESTERN Abbots Barton Hotel, responded to this review
Thank you for your review. Great to see that we were able to upgrade you - we always will if we can - and I am glad to see that you noticed that everyone is equal - it is part of our training that these little touches continue and no matter how big we get this ethos will always remain. Thank you for mentioning our food also and we hope to see you again soon - special offers on our website are always available

"A Great Weekend"

5
29/02/2016

We were a party of four friends who stayed on a two night weekend deal. The hotel had charm and character and was spotlessly clean. The staff very friendly and helpful and couldn't do enough for you. We ate in the restaurant on the first evening and the food was delicious as were the buffet breakfasts. The hotel is about a 10 minute walk from the town centre and there is a park and ride just up the road for those that would prefer to be dropped off ! I would highly recommend this hotel to anyone wishing to visit Canterbury Thank you to all concerned for making our stay so enjoyable.

abbotsgm, General Manager at BEST WESTERN Abbots Barton Hotel, responded to this review
Thank you for your review Always good to see friends visiting together and enjoying their stay with us. Great to see you enjoyed your food and thank you for mentioning my staff. As you say it is 'downhill' into town for 10 minutes and you can always get the bus back if you have too much to carry from all the shopping Canterbury has to offer. We hope to see you back on a deal again soon - special offers on our website has the best terms available

"A delightful stay"

4
28/02/2016

We had a three night stay with breakfast included - good value for money. The twin bedroom was clean and well proportioned withe very comfortable beds. We had dinner in The Fountain restaurant on the first night which was very good if somwhat short on vegetables. The breakfast each morning was excellent with a wide choice of both hot and cold food. The cooked items were regularly replenished so that you never had food that had been sitting for long. The waiter service was excellent being both friendly and efficient . Overall I would recommend this hotel to anyone wanting to visit Canterbury and the surrounding area. It is an easy 10 minute walk into the centre of town where there is plenty to both do and see.

abbotsgm, General Manager at BEST WESTERN Abbots Barton Hotel, responded to this review
Thank you for your review. I am glad to see that you had a pleasant 3 nights with us and you enjoyed our food offering. I note your point on 'vegetables' but if you do come across the need with us again please ask for more I am sure my staff will oblige. Thank you for mentioning my 'waiting' staff and we hope to see you again soon.

"Why go anywhere else?"

5
28/02/2016

We have just returned from a weekend in Canterbury where we stayed at the Best Western. The decor is period and that is a nice touch, rather than have the bland, corporate beige and grey that you get elsewhere. We upgraded to an executive room which I would recommend. They are bright and airy with plenty of room, skylight Windows. Just be careful of the bath. They could be lethally slippery, but do have handrails. We had 2 breakfasts and a dinner and I have to say the food was excellent. We had some dietary requirements which were covered completely to our satisfaction. Thanks chef. Finally, the best part of our stay without a doubt were the staff. To a man, (and woman) they were polite, courteous and could not do enough for us. From reception to the waiters and waitresses in the bar and restaurant. Your helpfulness and kindness is what will make us return, as well as recommend the hotel every time. Thanks. (Just an example, we went out one evening and Phil in the bar saved us the only space all 8 of us could sit together. Great forward thinking and customer service). If I had a gripe of any description, the car park is not well designed and could have limited spaces if there is a function as there is nowhere else to park nearby!!

"lovely so that we weekend"

4
28/02/2016

rang the day before arrival and asked for a room on the ground floor, no problem arrived on Friday with 2 other friends and they juggled rooms around so that we were next door to each other. The staff couldn't do enough to help extremely friendly and cheerful. Room was very clean lovely stay would definitely go again.

"Pretend you don't have a credit card"

3
28/02/2016

We booked a night away on a Woucher deal. £90 for the room, Dinner (inc' a glass of wine) and breakfast plus an extra £10 for Saturday night. We arrived early as we had heard on Tripadvisor of building work and short availability of car parking spaces. Even at about 11.30 am the car park was almost full, but we parked up and checked with reception that it was OK to leave the car there. We were checked in and our credit card details taken (for extras). We didn't mind this as we had no intention of charging anything to our room. We'd rather pay cash at the bar if necessary. All was good as we trotted off on the 10 minute walk into town. On our return a few hours later the car park was full but that didn't matter to us as we checked in and went to our room. The room was very well decorated with good fixtures and fitting. Good water pressure in the bathroom and a good supply of hot water. I have to say that, as an obsessive bathroom cleaner at home, this was the cleanest bathroom I've ever seen in a hotel. WiFi is provided by "the cloud" so if you already have an account you get straight on. If not just sign up for a free one. Just be aware that there are certain restrictions on what sites you can access via the cloud. Not the hotel's fault. Reasonable signal in our room. Good sized Samsung TV in the room with all the usual freeview channels. We found the bed to be rather hard. On to dinner. The waiter knew exactly the deal we were on and suggested the sensible choice would be the set 2 course meal for £18.50. Not many choices but it was absolutely lovely. This was probably the best food I have ever eaten in a hotel. Not much of it but we are not big eaters anyway. Quality over quantity. Congratulations to the Chef !!! We were really living the high life ! We had a "free" glass of wine in with the deal and we always intended to "play the game" and buy a bottle with dinner so we ordered a bottle of the £16 (Cheapest) white on the menu. It was OK, probably about £3.99 in a supermarket but that's what you expect in a hotel. We could have asked for the £20 one and got one worth £4.99 but we didn't want to show off. On arrival back at home we checked the credit card bill , which should have been an extra £10 for Saturday plus £16 for wine. It was £30. They had charged us for a £20 bottle of wine ! We explicitly asked for a bottle of the £16 one. I know it's only a £4 difference but it's the dishonesty I object to. We were not even informed of extra charges at reception on checking out. I was under the impression that companies are not allowed to just take whatever they want without issuing a bill !!! For the sake of an extra £4 profit this hotel has dropped 2 stars on a Tripadvisor. I hope it's worth it Abbots Barton and Best western. As an advisory last note to travellers, If a pretty Eastern European asked for your credit card details in the street or over the phone would you give it to them ? No, so why would you if they were sitting behind a hotel reception desk ?

"excellent for cathedral visit"

4
28/02/2016

every member of staff was both professional and polite. the hotel is within easy walking distance of the Cathedral as well as the city centre and various other attractions. we found the food and service exceeded our expectations. we will certainly recommend to friends and family

"Nice hotel, nice staff"

5
27/02/2016

We picked this hotel because it was listed as pet friendly however I rang them before hand just to check as sometimes that just means you can have your pet in your room. However here dogs are welcome throughout the hotel except in the restaurant which I quite agree with. An added bonus is the grounds which are smaller than quoted on the website due to building expansion but a nice lawn for early morning/ late night exercise. It's just a pity that not all dog owners clean up after their dogs. We found the staff to be very pleasant and they couldn't do enough for us. A special mention has to go to Phil in the bar and Awra (probably spelt that wrong!) in the restaurant who were both ever so helpful and friendly. Food in the restaurant was excellent as was the bar food. As a beer drinker I was disappointed that there was no real ale but I made do with bottles for the five days I was there. The rooms were clean as was the whole hotel and we had no trouble parking even though the hotel was busy as it was half term. It's an easy walk into the city which has a lot to offer but not many dog friendly pubs. There is quite a bit of building work going on but we never noticed it and were not disturbed by it at all.

"A very pleasant stay"

4
26/02/2016

We had a midweek stay and I upgraded to the superior room overlooking the garden. Room 103. This is the cleanest hotel I have ever stayed in..very high standards. The staff were all friendly,professional and refreshingly individual. Dinner was good but my steak was not cooked as I had requested,my complaint was dealt with efficiently with an apology and complimentary glass of wine.The breakfast choice and quality were also very good. Parking was easy and as stated it is a 10 min walk to Canterbury.

"No better than expectations"

3
26/02/2016

Stayed here for two nights and we were upgraded to a Superior Room on arrival. The room was okay nothing special, but was very clean. The pillows were not comfortable and were hard, and we found it difficult to get a good nights sleep. Although it must be said a lot of other Hotels pillows are in similar vain. The Hotel was convenient for Canterbury and the Reception staff were friendly.

"A pleasant stroll to the city centre from anything but a city centre hotel."

4
26/02/2016

A fascinating architectural delight greeted us as we arrived on Friday for a weekend break. Parking was OK because we had arrived mid afternoon and some spaces were available. By the evening every space was taken with cars parked all over the place. Spaces are tight for anything larger than a Fiesta sized car. Those arriving from Chelsea in a tractor would be well advised to come by train! To be fair there is some extensive building taking place and maybe this explains the lack of parking and I do hope the enlarged facilities will include more parking. Talking of the building work, our room overlooked this and thankfully, as it was a weekend, there was no noise. If I was staying during the week I may be asking for a room on the other side of the hotel. The entrance and reception are welcoming though of the two receptionists one was clearly more service oriented than the other. "What's the name?" Mrs SG was asked, politely yet with no eye contact as the lady turned towards the computer screen. The other receptionist was dealing with another guest at the time yet I could see she had noticed both our reactions. As soon as she had finished with the other guest she performed a brilliant service recovery and took over our check-in with an engaging and professional approach. The room was very comfortable and clean with all the usual facilities. Breakfast was excellent with plenty of choice and on the second morning, we had the opportunity to observe a master class in restaurant waiting staff supervision. I think the gentleman's name is Pietro. The experience was akin to watching a great conductor at the Proms! As far as location is concerned, this hotel is perfectly situated being a 10 minute stroll from the city centre so you get a country hotel experience without the long drive to civilisation!

"If you're visiting Canterbury consider staying here."

3
25/02/2016

We stayed here for two days, once I parked the car (for free) it stayed in that space until we left on Sunday morning. From the hotel to the centre of Canterbury is an easy 15 minute walk/stroll with the Cathedral in view for most of the journey. The hotel itself was clean and cosy. The staff were very friendly, helpful and cheerful, what more could you ask? Our room was number 225, which was a bit of a trek from the lift, it was quicker to use the staircase. The room was a reasonable size with a walk in wardrobe, if there was a down side to it, it was the view of the extension being built next to our wing of the hotel, but there was no work being done while we were there, so it wasn't a problem. The bathroom was clean and newish, the shower could be more powerful, but to be honest I thought it was all very reasonable for what I wanted. All in all I was very pleased with the hotel and staff and not only would I recommend it to friends and family but I already have. We paid £220 for two nights without breakfast, this was £12.50 per person extra, we were not bothered about it too much as we walked into the city and ate there. We did have an evening meal in the hotel, which was excellent, 3 courses for £22 I think, maybe the main course could have been bigger, but we both enjoyed it.

"enjoyable few days away"

5
22/02/2016

This was a living social offer. Booking was easy and stress free. Was offered other dates as original dates hotel was full. Checking in was welcoming and friendly, room very comfortable, clean and tidy. We had a free upgrade. Food was excellent and so was the service. There was renovation works going on but you would never have known this.

"great place for a trip to canterbury"

5
20/02/2016

We have just returned from a 2 night stay on a travelzoo voucher. The situation of the Abbots Barton Hotel couldnt be better just a short stroll to the centre of Canterbury. Our room was lovely and our dog was welcomed. The staff were friendly and very professional. The food was lovely .Altogether a perfect way to spend a few days away

abbotsgm, General Manager at BEST WESTERN Abbots Barton Hotel, responded to this review
Thank you for your review. I am glad to see that you had a good couple of nights with us including your 4 legged friend who we love to welcome as well. Thank you for the specific mention of my staff and our food and we hope to see you again soon. Don't forget best offer at the moment is on our website under 'special offers'.

"Clean, Comfortable and Very Welcoming"

5
20/02/2016

Stayed as part of a Travel Zoo deal, two nights bed and breakfast with dinner on the first night for £130 which was great value. Every member of staff we encountered was friendly and professional and really enhanced our stay (with the exception of a tall, large, gentlemen maybe in his thirties who was on duty at breakfast on Thursday morning (18th Feb) he was miserable and lacked any customer service skills - thankfully as all the other staff are so nice you can ignore one bad apple but management may want to have a word). The food in the restaurant was excellent both in the evening and at breakfast. The room was spotless and very comfortable. Really easy walk into Canterbury about 10 mins and it was great to not have to get in the car! Highly recommend. Would definitely stay again.

abbotsgm, General Manager at BEST WESTERN Abbots Barton Hotel, responded to this review
Thank you for your review. I note your point about 1 staff member and by description we know who to have a word with and rest assured we will. Thank you though for the rest of your positive review especially mentioning our restaurant and rooms. We do hope to see you again soon.

"Must go and stay at the Abbots Barton Hotel Canertbury"

5
19/02/2016

Went to the Abbots Barton as an anniversary & birthday treat. When we walked into the hotel we were greeted by a very friendly receptionist who told us we had been ungraded, so that was a nice surprise. The room was really lovely and very clean in fact the hotel was immaculate. We were greeted at the restaurant for dinner that night by extremely friendly staff who had put chocolates & card onto our table. All the staff from the bar, housekeeping, receptionists & restaurant staff made us feel so special. I have recommended the Abbots Barton to my friends and will most definitely be returning back. Well done

abbotsgm, General Manager at BEST WESTERN Abbots Barton Hotel, responded to this review
Thank you for your review. Great to see that as long as we know my staff will go out of their way to ensure we make a fuss of you. Thank you for the mentions of my staff and good to see that we were able to upgrade you as well, which we always will if we can. We look forward to seeing you on your return.

"Amazing staff"

4
17/02/2016

The best thing about this hotel are the staff. They are amongst the friendliest, attentive, efficient and hard working of any of the hotels that I have stayed. The food in the restaurant is presented very well although some of the dishes could have done with a side dish of vegetables. Breakfast is buffet style and has everything that is wanted, cooked very well. The rooms are typical hotel rooms but are very clean.

abbotsgm, General Manager at BEST WESTERN Abbots Barton Hotel, responded to this review
Thank you for your review Good to see that you had a good time with us recently. I note your comment regarding 'side dishes' which is noted for our new menu next month. Thank you for mentioning my staff and our food offering and we hope to see you again soon

"Wowcher Offer - Faultless Experience!"

5
17/02/2016

Stayed with my wife 15.02.16 - on my birthday, using a Wowcher offer, which included a complimentary glass of wine each, breakfast and a late check-out. Cannot fault the stay whatsoever, reception staff very welcoming and helpful, staff in restaurant extremely attentive and polite. The hotel is excellently situated, we walked into Canterbury town within 10 minutes. As my wife had phoned ahead to mention that we were staying for a birthday, we were kindly upgraded to the bridal suite which was a stunning room, and a birthday card and chocolates were left in our room for when we arrived, which was a great touch. Excellent facilities in the room, cleaned to a very high standard. Breakfast was also very good - plenty of choice whether you wanted the cooked or continental option (or both). We would certainly stay here again, and would highly recommend the hotel to family and friends.

abbotsgm, General Manager at BEST WESTERN Abbots Barton Hotel, responded to this review
Thank you for your review. I am glad to see you had a great experience with us this week on one of our Winter deals. Thank you for mentioning my staff and also our Breakfast and cleanliness. It is always good to know if it is a special occasion in advance and then we can add the little touches. Unfortunately sometimes people don't tell us. We do hope you return to see us soon.

"Fantastic hotel"

5
16/02/2016

My partner and I stayed for two nights . We didn't eat in the hotel as Canterbury has so much to offer but we did have a few drinks in the bar and was served for a very pleasant bar man .The reception staff were really helpful and friendly. The hotel is a 15 minute walk for the city centre as ideally located. I would recommend this hotel as its very clean and really great value for money.

abbotsgm, General Manager at BEST WESTERN Abbots Barton Hotel, responded to this review
Thank you for your review. Great to see that you had a good couple of nights with us recently. Good also to see that my staff live up to their reputation and that you found us good value for money and we hope to see you again soon.

"Highly recommend"

5
15/02/2016

Just back from a two night weekend break at this hotel. It is very nicely located a ten - fifteen minute walk from the Cathedral, shops etc. Lovely hotel, nice comfortable room with tea/coffee making facilities etc. Our package included breakfast each morning which was outstanding. So many choices and all items were good quality. We also ate in the restaurant one evening and we were pleasantly surprised at how inviting and intimate it was, and again the food was extremely good. All the staff we encountered during our stay were efficient, helpful, friendly and chatty particularly the restaurant staff who made us feel very relaxed and welcome. I must make a particular mention of Pietro who was present at breakfast both mornings - he made breakfast even more of a pleasure. The high street is very picturesque with tudor buildings and cobbled alleyways. There are also plenty of eateries but make sure you visit the Cathedral which is stunning and really interesting historically. All in all this hotel and Canterbury is an excellent choice and we hope to return soon.

abbotsgm, General Manager at BEST WESTERN Abbots Barton Hotel, responded to this review
Thank you for your review. Good to see that you had a great weekend with us recently. Thank you for mentioning our food offering and my staff who continue to live upto their reputation. Pietro will indeed make anyone's breakfast better. Good to see also you had the time to explore all the city has to offer and we look forward to seeing you return soon.

"Excellent weekend"

5
14/02/2016

Very friendly staff. Clean, well appointed, excellent food. Would recommend. From the moment we arrived to our checkout at reception we were made to feel so welcome I just can't explain how friendly all the staff were .... even the house keeping staff made a fuss of you which is not always the case in most hotels. The food was fantastic with a good selection they even made me some cheese & biscuits which wasn't on the menu ! Breakfast was awesome with so much to choose from loved it !!! Worth every penny .....take a trip to a proper hotel like this and you won't be disappointed

abbotsgm, General Manager at BEST WESTERN Abbots Barton Hotel, responded to this review
Thank you for your review. I am glad to see you had a great stay with us recently. Good to see you enjoyed your dinner and our breakfasts and that my staff continue to live up to their reputation. Thank you for the 'clean' mention as well and we hope to see you again soon.

"Fortieth Anniversary getaway"

1
14/02/2016

The grounds are lovely and memorable and the staff polite, however...we felt we were treated like the 'poor relations' tucked up in a small room with only view of demolition. Wallpaper pieced like a patchwork quilt in areas and the only access to charge our phone was on the floor next to the front door. Area was so small that there was no room for even a chair with which to place my mobile as it would block bathroom entrance. We decided to celebrate in style in their beautifully stained glass dining area awaiting elegant and romantic ambience to match the elegant lobby. The music was so loud and intrusive..hardly romantic that I could hardly hear my husband's voice without shouting. Dinner was served. Service was good and servers attentive. Plates were brought in while being told to take care as plates were hot...Food was not! Disappointed could not cover it. I sent my order back and by the time it returned my husband (who decided to eat his cold) was finished. We were offered coffee and dessert and an apology. I wish I could say it made things better...We still had to travel far and wide back to our little room for the night. Won't be returning. Staff, you did your job. Owners of this establishment: You shame your staff to do the best they can. You did not do yours. Recommend new chefs.

"Very Nice"

4
13/02/2016

The location is just fine being 15 minutes walk to the city edge. The room was fine clean etc, and the staff helpful, Now breakfast , possibly one of the best ever at any hotel yes it's buffet style but always hot and quality ingredients. Special thanks to Pietro who's style and attention could grace any restaurant anywhere.

"Great place"

4
12/02/2016

What a great hotel! Booked as a pre Valentines break for my wife and I using a Living Social deal so wasn't sure what to expect, although all the recent reviews were positive. On arrival we were welcomed warmly and told that we had been upgraded to a suite, which was great, although the only down sides to the whole stay related to the suite. Firstly because we could clearly hear voices from people at Reception, which was directly below the room, and the fact that the only way to use the shower was by kneeling in the bath; however, very minor complaints and definitely wouldn't stop us going back. The staff are all fantastic and genuine in their desire for people to have a great stay and the food is great- we had an evening meal as part of the package and the choices we had were perfectly adequate and the quality (and service) excellent and the breakfast sausages are enough of a reason to return by themselves! Don't delay, book today- although we went during the week so might not be as good when full and especially when a function is on.

"Excellent service and hotel"

5
11/02/2016

Well after normally staying down the road in the Abode, Canterbury, I would strongly recommend this hotel for staff friendliness and personality. Phil (The Barman) was always at hand to ensure the beer was flowing, Maria and all other staff always very helpful. Would recommend meeting Jawad, interesting gentleman with a lot of experience of the world. Food is great value and superb in taste! Approx 5-10 minute walk to the centre of Canterbury, superb location and team! Will probably be back next week.

"What a great stay"

5
11/02/2016

This hotel is lovely, but the jewel lies in the staff - we were looked after so well. Maria, Aura,the South African chef and indeed all the staff were excellent. Bedroom was very comfortable, the decoration was in good condition. The cuisine is superb - we didn't need to eat mid-day. We thoroughly enjoyed ourselves and the hotel was definitely worth a visit.

"Relaxing Break"

4
09/02/2016

We've just had a super 3 days at Abbots Barton Hotel. Arriving on Sunday & were greeted with the news we'd been upgraded to the Executive Suite, which was a great surprise. We were made to feel welcome in all areas of the hotel especially the restaurant where Maria couldn't have been any more accomadating. We will definitely be recommending this hotel to our friends, the location is so convenient to Canterbury with just a 10 minute walk to the centre so meant we didn't have to drive anywhere. Many thanks to you all for a lovely stay.

"undercover"

5
09/02/2016

our daughter has chosen this hotel as her wedding venue so we thought we would spend a few nights to see what it was like however they were fully booked on the saturday so we could only stay the one night and it was definatly worth it very friendly staff, fabulous room and service was very good and looking forward to our daughters wedding there.

"Perfect location for sightseeing"

5
07/02/2016

We took advantage of a special offer and stayed for 2 nights. The staff were not just polite but seemed genuinely interested in us and wanted to engage in conversation. A great credit to the hotel. The rooms were very comfortable and quiet and lovely hot showers with plenty of water. All four of us chose a different 'included' evening meal and all were very good but breakfast .... wow ... an amazing buffet spread of everything you could want. The fresh fruit was delicious and the cooked options perfect. Thank you all.

"excellent rooms and superb service"

5
07/02/2016

We took advantage of an offer, overnight stay on a Friday evening. Having stayed as a group of friends who regularly meet up and have stayed in several hotels over the years, this one is easily rated as excellent. The room was exceptionally clean, beautiful classic decor and very comfortable. The price included an evening meal, also first class and an all you could eat breakfast, also delicious. We had a delightful stay, will be highly recommending to all our friends and definitely returning.

"Lovely hotel and staff"

4
07/02/2016

Amazing price, was expecting the place to be 'okay', but the building was lovely and the staff were so friendly and helpful. Really felt at home and comfortable. The rooms were clean and the beds were amazing, slept beautifully! Would definitely recommend this hotel, and I will be booking again when I return to Canterbury!

"A great stay"

5
07/02/2016

We spent two nights at the Abbott's Barton best Western and were impressed with everything about it. Helpful, friendly staff; excellent restaurant and bar, lovely room. All very good. Walking distance from the centre of Canterbury and all its attractions.

"A wonderful surprise."

5
06/02/2016

For the price we paid I was expecting average and had a wonderful surprise the moment we walked into this hotel.The reception staff were friendly and efficient.We booked three rooms and all were spacious and spotless. The attention to detail was prominent everywhere. We had an evening meal chosen from the set menu which offered a good variety of dishes. We all agreed this was the best hotel we have stayed in.

"A little treasure"

5
06/02/2016

Stayed for one night with a group of friends on a Travel Zoo offer. If you are thinking of making a booking, I can't recommend highly enough. The whole place was spotlessly clean and the staff couldn't be more helpful. Great location, really close to the centre of Canterbury with no charge for car parking. Thanks Abbots Barton, we'll be back soon.

"It was all good........!!!!!!!!!!"

5
04/02/2016

We went to this hotel as thought it seemed good value for money and that the reviews seemed good for a chain hotel. On arrivalGothic meets not so old building, the gothic side of things are very nice to the eye, the newer building is quite bland.the car park is fairly large and it's free. The reception was manned by two lovely and helpful staff, they could not do enough for us. Check in was fast and easy. We were given Room 103. A most wonderful room in the old gothic part of the hotel . It was large and I mean large, it had a sitting room in the tower area and a large bathroom. All the areas were well equipped and very very clean. I have never been to such a clean and tidy room in a hotel in the UK like this one, well done to the house keeping lady. We had meals at the hotel, these were also really tasty and very well presented, the staff were helpful and new about the food on the menu service was great and all went like clockwork, the restaurant was tidy,clean and had a lovely atmosphere. We had both breakfast and dinner in it. I will be honest to say we had no problems at all and were very pleased that we chose the hotel as a place not only to stay but also to eat. Well done to everyone for a wonderful two nights. Now would we go there again....... Yes 100% Would we eat there again......... Yes 100% Would we recommend it .... Yes we would.

"Top notch 3 Star plus hotel"

5
04/02/2016

Spent a night here whilst on business in Canterbury and could not fault it. It's ideally positioned within easy walking distance of the town.The staff were all very friendly and showed a genuine interest in customers. The room was a good size, clean but maybe a little dated in its decor. I had the set dinner menu which was very good and far surpassed the 3 Star hotel tag. The good local ales proved a good accompaniment to dinner. Breakfast was also great and the sausages were particularly good! Would definitely return again.

"Best Western Abbots Barton"

5
03/02/2016

Yes it is a five star quality hotel. Pricey but access to town centre is first class and is a little haven of luxury. Good parking and superb food. A little expensive ; yes but good value for money. Cantebury is a nightmare for the tourist with a car so if you want to spend a couple of nights exploring Cantebury and you can afford this hotel then i can recommend it. If you want to explore the countryside a hotel outside the town centre would be better.

"Abbots Barton Hotel, Canterbury"

4
02/02/2016

Very good hotel. We were upgraded to a deluxe room. It was lovely. Warm, spacious and retained it's traditional style. Quiet location as well. We stayed in Room 103. Perhaps could have installed a proper shower but we managed for 1 night. Breakfast was ok. Lovely staff too. Overall, very satisfied!

"Very good 3* hotel"

4
01/02/2016

Having recently stayed for one night I find it very difficult to find fault with the hotel. It is within a five minute walk of Canterbury city centre. The hotel has a nice frontage and reception is welcoming. The standard bedroom was clean and a decent size with a good sized bathroom. Dinner in the restaurant was very nice served by pleasant staff as was the full English breakfast. I would definitely stay again. However, there is a substantial amount of refurbishment going on outside which wasn't busy at the weekend but may be an issue during the week.

"Noise!"

3
31/01/2016

Stayed for one night on a dinner, bed and breakfast deal. Hotel very clean and staff lovely. Food and service at dinner and breakfast excellent. However, the walls are paper thin to the point where you can hear every word spoken in the room next door. The floors creak so badly that even someone walking normally across their room or down the corridor makes the whole room vibrate, but the worst thing were the extractor fans in the internal bathrooms. These come on automatically when the light is switched on. We could hear the extractors from every room around us. We have stayed in plenty of hotels with similar set ups, but never have we been disturbed by the fans in other rooms. This is the one reason why we would not stay here again. Sorry to say that we have had more peaceful stays in a Premier Inn!

"Good Value With The Groupon Voucher"

4
31/01/2016

Booked via Groupon voucher for 12-14th January 2016 inclusive. We had B&B and dinner. On arrival we were assigned room 125 in the modern extension(which if I have to be nit picky is poorly designed and laid out, plus why do extensions have to look so ugly and not in keeping with the original building) Room is a typical hotel room, clean well presented and decorated as the usual hotel style. Coffee/tea tray with milk, coffee, tea, sugar, chocolate and packet of biscuits. Bathroom, bath and shower fitting with rail and the usual soap, shower cap, shampoo and conditioner. Plenty of clean towels. Iron. TV. Decent storage areas(so no scrabbling around where to put your clothes). Room was way too hot, but that was easily sorted by turning the thermo down and open all windows. Breakfast was continental and cooked. Husband had a full English and I had the fish. Both breakfast we were happy with the service and food, Evening dinner, we both had the steak and the chef was happy to cook it extremely well with no sniff down(as neither the hubby or I like our meat crawling off the plate) this is important as the customer is and should be accommodate and not the dictates of fashions of food styles of the day we all can come across when staying in hotels. Head waiter was a really nice and pleasant gentleman who originated from Holland. One of the best waiters I have come across in manner and demeanour. Reception staff happy to see to our needs and happily gave more milk/tea etc if requested. Overall for us it was a pleasant break to Canterbury when staying here, plus it is only a 10 minute walk to the centre of Canterbury for all tourist sightseeing trips. If I have one trip advice I would recommend going on the GENUINE CITY TOUR GUIDE who hold a BLUE & GREEN badge this ensures a council approved guide. This costs £7.50 each, lasts 90 minutes and gives you access to the cathedral grounds within this guide. I say this because if you wish to look at the cathedral you pay a fee just to look around the grounds and an additional fee to go in the cathedral. This always angers me as I am used to all my cathedrals and museums being free were we live in and around Liverpool and Chester, this helps tourism and the ordinary person at all levels of society has access to knowledge and education.

abbotsgm, General Manager at BEST WESTERN Abbots Barton Hotel, responded to this review
Thank you for your review. I am glad to that overall you had a good time with us whilst visiting Canterbury. I appreciate your comment regarding design layout and when our new extension comes online we will be revisiting the older parts of the building to address certain issues. Thank you for mentioning my staff and our cooking, as you say, you are the customer and we will cook however you wish. Apologies for Canterbury Cathedral but as you say you found a good resolution and alternative.

"Value for money"

4
31/01/2016

Staff were exceptionally friendly and professional. Meal was outstanding for the money. Bed comfy and clean throughout. Decor dated but not untidy or worn. Great value for money, deal through Living Social.

abbotsgm, General Manager at BEST WESTERN Abbots Barton Hotel, responded to this review
Thank you for your review. Great to see that you felt we were value for money using one of our Winter deals. Thank you for mentioning my staff and our evening food offering. We hope to see you again soon.

"Fantastic weekend"

5
31/01/2016

Stayed here for 2 nights for my birthday, excellent reception staff, bar staff restaurant staff everything was perfect. would definitely visit again. Had a fantastic weekend the team at Abbots Barton are a credit to Best Western.

"Very good hotel very clean and excellent staff"

5
30/01/2016

We stayed for a few days which was very good and food and service excellent,due to a problem I had to go into Canterbury hospital due to illness the management and stall were excellent and Phil the bar Manager took my wife and myself to hospital and took her back to the hotel when I was keep in. The receptionsts were all very helpful to my wife and when we had to stay another night were very helpful and charge a cheaper rate. I can only say that the hotel is very nicely furnished and very nice rooms and keep in immaculate condition. We eat there one night and the meal was very good and service execelent . The breakfast were excellent with good selection and good quality food.

"Good value (with the voucher)"

4
29/01/2016

Stayed two nights at this hotel with an online offer. The money spent was probably about right.. Nice hotel. Good location – only a ten minute walk from the centre of Canterbury. The staff were very welcoming. The bar was fine although it would have been nice to have at least one proper ale on offer. I was impressed with the lay out of the dining room and again the staff were very good. The evening meal that my partner and I had from the a la carte menu was average at best. To counter that, the breakfast selection and quality of food was excellent along with the waiting staff. The room itself was fine with a pretty powerful shower. We had to send out for more pillows but they were provided without any problems. Not sure I would be keen to pay the full brochure price but with the offer it was good value and a good base to explore Canterbury

"Not a good experience"

2
28/01/2016

Our visit started with the leg breaking off the bed. We were given another room which was freezing. We had to sit in there in our coats for over an hour. The air conditioning/heating did not come on for a while. We were asked later at night to turn the heating off as the noise was keeping another guest awake! We had to keep it off and woke up in a freezing room.

abbotsgm, General Manager at BEST WESTERN Abbots Barton Hotel, responded to this review
Thank you for your review. Disappointing to read of your recent experience with us and please accept my apologies as this of course is not in our interest. My only defence reference the cold room is that as the rooms are individually heated and if a room move is entailed then an 'arrival' would not have been expected in this room hence the room being cold upon arrival into it but this is the first time I have heard of that a guest was asked to turn off their air con and I would be interested to know who 'asked' you. Please feel free to contact me direct for a resolution which hopefully we can come to a conclusion on to satisfy you

"Hmm Ok"

3
25/01/2016

Visited Abbots Barton this weekend just gone. We was celebrating my birthday! After reading lots of reviews on here I was really looking forward to visiting the hotel, lots of guests were mentioning how they were upgraded to superior rooms etc, how they were treated when the hotel heard they were celebrating a birthday/anniversary etc. I had e mailed the hotel and asked for a nice room and slipped in that we were celebrating a birthday. Everything was great on our arrival and overall the hotel is very nice. Very dated décor but very clean. When I booked our weekend via a deal on Travel Zoo I received a call immediately from the hotel asking if I would like an upgrade to a superior room which I said yes ok. I was hoping they may waver this after all I had read re guests being upgraded free of charge and special treatment on their birthdays/anniversaries etc. Anyway that evening at dinner we went to the dining room for our evening meal. The atmosphere in the restaurant was really stuffy, quiet and just had that awkward feel, no atmosphere to talk of. Our deal was to choose from the set meal. Very cleverly the choice was not great and we ended up choosing some from the al la carte menu, ending up with an extra bill of £62, guess that's was these hotels hope for when booking a deal. Anyway it seemed that a few people had birthdays and were presented with birthday cards not sure if they received a desert or anything. Little old me not a thing. Also the head waiter, who I found quite funny, was ridiculously OTT at trying to be professional. He seemed to only want to stop and chat to certain people again not us. So to be honest I did not enjoy the experience in the restaurant at all apart from my lovely partners company. Oh also our starters were really horrible ive never tasted anything like it, rest of meal was however nice. It was my actual birthday that evening and to be honest I really wish we had gone out for dinner. So no not impressed at all - if you cant treat everyone in the same way then don't do it at all especially straight under guests nose. To some this may seem a little odd but I like a little fuss on my birthday and they were aware it was a special occasion !!

abbotsgm, General Manager at BEST WESTERN Abbots Barton Hotel, responded to this review
Thank you for your review. Disappointing of course to see that we didn't make enough 'fuss' of you which as you quite rightly say does not portray our usual comments. I will email you direct to hopefully come to a resolution for you

"Abbot Barton Hotel Review"

4
24/01/2016

Hotel situated in quite location on outskirts of City centre providing ample car parking facility. An adequate clean bedroom with a good internet connection. A good breakfast and a tasty evening meal. Overall a pleasant location to stay on my business trip.

abbotsgm, General Manager at BEST WESTERN Abbots Barton Hotel, responded to this review
Thank you for your review. Good to see that you found us a pleasant location for your recent business trip. Thank you so much for mentioning our food offering and that you found our rooms to be clean and 'connected' and we hope to see you again soon

"good location with friendly staff"

5
22/01/2016

This hotel has a really good feel about if the rooms are very clean and comfortable the staff are really friendly and the evening meal was very good.this is the best Best Western hotel I have stayed in

"A lovely stay"

5
19/01/2016

We booked a weekend here through Travelzoo so we could stay overnight when we took our daughter back to University. For the price it was amazing value. The the staff were very friendly and went out of their way to make sure everything was right for us. The meal in the evening was delicious and so was the breakfast. We even brought the dog! Unfortunately our request for the dog had not come through Travelzoo so there was not any bowl. bed etc for her but it didn't matter as we had brought our own. The rooms were clean and comfortable, decorated in a traditional style. The only down side was when somebody else was in their bathroom it sounded as if they were in ours as the sound proofing wasn't great but it wasn't really an issue.

"Fantastic hotel"

5
17/01/2016

We stayed at this lovely hotel after seeing a deal on Travel Zoo. We were very impressed, from the moment we checked in until we checked out, the Service was excellent. The evening meal could not be better and the waiting staff were warm and friendly. We were upgraded to a suite as our room we booked had been painted recently. It was a cosy pretty room with nice toiletries and coffee making facilities. There was a buffet breakfast and the waiter was charming and obviously very experienced. The actual breakfast had a wide range of foods, cooked and cold. I can recommend the mushrooms. They were so tasty! We will be back as it is also in an ideal position to explore Canterbury. Walking distance to the town.

abbotsgm, General Manager at BEST WESTERN Abbots Barton Hotel, responded to this review
Thank you for your review. I am glad to see that you had a fantastic time with us recently and enjoyed what we had to offer. We are constantly maintaining the building and we will always upgrade where we can. Thank you for the mention on our food offering and my staff and it sounds like Pietro at Breakfast time, who you are right is very experienced. We look forward to seeing you next time round.

"Average"

3
15/01/2016

Stayed at the Abbots Barton for a wedding. We arrived around 1pm and our room wasn't available and I asked the receptionist for a room I could change and get ready for the wedding. I was offered the hotel toilet. Our bags were left in the car and we attended the wedding then checked in around 11.30pm. Our room was very small however it did have all the necessary items you need for an overnight stay. I had a shower in the morning and set off the hotel fire alarm due to the steam from the bathroom being close to the smoke alarm! The staff came up and asked if it was the shower. Maybe the alarm needs to be moved as it seemed this had happened before. There was a good choice at breakfast and the staff on the desk and serving were friend;ly.

abbotsgm, General Manager at BEST WESTERN Abbots Barton Hotel, responded to this review
Thank you for your review. I note your points from your November 2015 stay with us and please accept my apologies for the lack of forethought in offering an unsuitable area for changing - this has been discussed with the Front Desk team. Thank you also for the positives regarding our Breakfast and my staff.

"Just fancied a couple of days away ......... not too far from home"

4
14/01/2016

Room 102, brilliant, enchanting Victorian Gothic start to the building, with modern upgrades and great ambience. Just a 10 minute walk into the City Centre, a World Heritage site no less. Super staff and attention, considerate and thoughtful, delightful food offering both in the Fountain Restaurant and at the bar .............and good beer at the bar too a super comfortable lounge area to just relax and read if you wanted, brilliant, so comfortable

abbotsgm, General Manager at BEST WESTERN Abbots Barton Hotel, responded to this review
Thank you for your review. We are always glad when you fancy a couple of days away and its good to see you had a great stay with us. Thank you for mentioning my staff and our food offering and our overall ambiance and we hope to see you again soon the next time you 'fancy'

"Relaxing break"

5
12/01/2016

We hadn't been to Canterbury since our daughter was at uni 12 years ago. We chose t his hotel as we wanted to be close to to amenities but in a peaceful location. Everything about this hotel is superb. Rooms, and staff even the toiletries! We were on the third floor overlooking the renovations.this did not disturb us at all. we read the literature about the improvements and it sounds wonderful. Canterbury is a lovely city to explore all year round and this hotel is ideally situated. The breakfast was excellent. The only slight disappointment was the bar food. We chose from the menu but both items were not available. As veggie the only choice was fish and chips. This was a minor blip. The following evening we went out to eat in one of the many restaurants. We will definitely be back. (For those who don't want to drive the hotel is a leisurely 20 mins stroll from Canterbury East Station)

abbotsgm, General Manager at BEST WESTERN Abbots Barton Hotel, responded to this review
Thank you for your review. Good to see you had a relaxing break with us and that overall we satisfied. Please always feel free to ask for anything vegetarian - the chef is more than pleased to offer an option even if it isn't on the menu - he always has a 'reserve' vegan dish as a specialty, apologies for the minor blip. Thank you for mentioning my staff and we look forward to seeing you again when you return.

"Traditional Comfort and great value too"

4
11/01/2016

We booked in for an overnight meal, room and breakfast on a special offer 'deal' and didn't expect too much, how wrong can you be... Lovely comfy room, huge bed and powerful shower, followed by a tasty two course dinner served by polite and knowledgeable staff... Along with a Full English to set us on our way around historic Canterbury...

"Does what it says on the tin"

4
10/01/2016

Bought a night away on travelzoo £79 for two people including bed breakfast and evening meal. Fantastic value. Room 323. Family room for two. Ensuite lovely with lots of smellies. The only thing to note is the horrendous paintwork on the cupboards. Must have been a West Ham fan that got to paint them!!! Please see that it is painted over.

"Fabulous stay"

5
10/01/2016

We visited for our 39th wedding anniversary. we know the city as we only live 15 miles away so knew there would be plenty to do even in January. We had a wonderful stay> Our room was upgraded (nothing to do with our anniversary as they didn't know) which we were thrilled with as it was a really spacious, lovely room. The staff were all great, really friendly and helpful. When the restaurant supervisor found out it was our anniversary, she even went off and did us a lovely card and gave us a box of champagne truffles - what a lovely gesture. The food was amazing, both dinner and breakfast and we couldn't have wished for a better celebration. The hotel is ideally placed for a 10 minute walk into he heart of Canterbury and als to walk to the ruins of St Augustines Abbey (Engligh Heritage) which we really enjoyed. Thank you all at Abbots Barton for a really special stay

"Charming hotel with superb staff"

4
10/01/2016

We spent two nights in this hotel and we really enjoyed our stay. Below are the highlights. Location: Very convenient, 10 minute walking distance from high street, movies, the Cathedral and restaurants. Exterior: Nice garden and charming Gothic style building with adequate parking for all guests. The facility is being extended so there is some groundwork at the back of the building (make sure your room is looking at the front). Interior: Again very nice and charming old style carpets, furniture and curtains in a pristine condition. The bar has a good selection of drinks and food and the restaurant has a nice, elegant decoration. Rooms: The room we stayed was an executive double on the third floor and it was pretty good. Lots of space and storage, large flat TV and free wifi. The floor is cracking a little bit, it is probably the old floorboards under the floor carpet. The bed is very large and cosy but for me too soft - had a good sleep though. The bathroom is okey with the old style taps and shower curtain. The room is air conditioned but however we tried to set the temperature we felt a little bit cold (especially the bathroom). The room has tea and coffee making facilities but no minibar. Food: The breakfast and dinner is served in the hotel's restaurant. The quality is excellent and the staff (especially the senior waiter) is really professional and helpful. Prices for a la carte dining are okey. Staff: All the staff are really friendly and helpful but I have to highlight the reception and the restaurant. We had some extra requests and they always promptly responded. All in all a good hotel that I can recommend when travelling to Canterbury.

"Very satisfied"

5
09/01/2016

Lovely hotel, set well away from main road. Staff very efficient and helpful. Evening meal was excellent. A couple of comfortable lounges to have drinks. Just 10 minutes walk into Canterbury and easy driving to other interesting places.Would stay here again.

"Short break"

5
07/01/2016

We had booked a 2 night stay and our friends decided to join us. It was my husband's birthday on arrival and our friend the next day.......so the hotel upgraded us. What a lovely surprise. Well decorated room, king size bed, clean, excellent facilities. All the staff were really helpful and exceptionally friendly. The manager, Theo, was interested in all we had to share with him and was keen to improve anything. Deal included evening meal to a certain amount. Good choice of food, well cooked, nicely presented. Lovely, varied breakfast. Library and games room. Would definitely return, especially when they have their extension with a swimming pool.

abbotsgm, General Manager at BEST WESTERN Abbots Barton Hotel, responded to this review
Thank you for your review. Great to see yourselves and your friends had a good stay with us recently. We will always upgrade where we can especially if we know it is a special occasion. Thank you for mentioning our food offering and my staff and watch this space for further developments of a completion date for our new leisure facilities.

"first class"

5
07/01/2016

We just returned back from a short break at the abbot barton hotel, canterbury,and cannot fault our stay the staff were fantasticTheo the manager was so freindly and helpful nothing was to much trouble,he took time to sit and chat with us,phil the bar manager was also fun and freindly again taking the time to make us feel welcome,breakfast was good and plentiful and again the staff here were first class pappa was an incredible italian gentleman we fell in love with,n 2nd night we went to a local fish and chip resteraunt not15 mins away called pappa's the deep blue fantastic worth a visit,would we return most definatly.

abbotsgm, General Manager at BEST WESTERN Abbots Barton Hotel, responded to this review
Thank you for your review. I am glad to see you had a great short break with us. Thank you for the mention of our Breakfast and my staff especially Theo, Phil and Pietro (Pappa) Hopefully we will see you return in the not too distant future.

"Very good for a night or two"

4
04/01/2016

Great hotel overall. Location & parking good. Lovely grounds. Cleanliness 10 points! Good toiletries. Good linens. Spacious clean room. Friendly efficient staff on arrival. Wifi(albeit inconsistent). Overall good for a night. We had booked a room without breakfast, but would have changed our mind on arrival. We were tired from our journey and didnt ask just wanting to get to our room. But then realized we had not been informed about the cost of breakfast on arrival nor was there information in the hotel literature in the room. When we called to find out, they said our room didnt include breakfast. Ok, but what would it be if we wanted to change our minds, or how to get a coffee. A bit of inflexibility. Awkward. The price of the breakfast seemed a big mystery reserved for an inner circle! ;) Bed was a bit lumpy, but ok overall. Shower: water was not manageable, kept changing from ice cold to scorching. Bathroom fan made a loud sound, not possible to turn off. Staff were very kind, but seemed more geared to ticking off boxes on arrival, and then during stay didn't seem as keen. For example, we asked if there was an umbrella, they didnt check but told us to check a box on leaving to go for a walk. Box was empty. Not very forthcoming after checkin. Our room was a bit noisy. We could hear a crying baby for hours. So insulation not the best. Wifi on phone kept cutting out and reverting to 3g. Better on ipad. Despite the hotel having gorgeous grounds, our room Overlooked a kind of building site. There was not a bottle of water in the room, which most hotels of this kind usually have. This was a room for two with one packet of cookies. The tea and coffee in the room could have been better quality. Strong smell of fresh paint in both room and bathroom.

abbotsgm, General Manager at BEST WESTERN Abbots Barton Hotel, responded to this review
Thank you for your review. Apologies for the confusion from my Reception regarding Breakfast and thank you for bringing to my attention and this will be addressed. I have noted the items you mention in relation to your bedroom and I think I have tracked it down to room 224 (not easy from your profile details) I have checked the room in question and indeed there is a slight paint smell in the bedroom from a full renovation recently - this will be dealt with to ensure it is not an issue for other guests along with other areas you mention. Thank you though for the positives of your review as well much appreciated.

"Unexpected noise"

3
03/01/2016

This is a lovely hotel which we only stayed for one night .charming, excellent restaurant, helpful staff, all spoilt by a very noisy extractor fan being used in the bathroom of the adjoining room throughout the night and early hours of the morning. By complaining at the desk the morning of our check-out it was established that the fan was old and due to be replaced and also the guests in the adjoining room whom we met in the hall were also concerned about the noisy fan and mentioned to my wife and I that they were going to complain because their partner was also disturbed during the night by being awoken when the bathroom was being used. There is nothing worse than being a paying guest at a hotel and having disturbed sleep due to unexpected noises because of poor maintenance,

abbotsgm, General Manager at BEST WESTERN Abbots Barton Hotel, responded to this review
Thank you for your review. I absolutely agree with you, so my apologies for the fan, I was unaware that one of the older models was misbehaving. Rest assured this is in hand and replacements have been ordered today. Thank you also for your positives and I am glad you liked our Restaurant and my staff and hopefully we can make it up to you if you return in the future. Always feel free to drop me a direct line should you wish to return at any stage.

"Great location, extremely friendly, polite and efficient staff"

5
31/12/2015

Canterbury is a beautiful city, the location of the hotel is easy walking distance into town which is a huge bonus as parking seems to get a bit gridlocked at busier times. The hotel is comfortable and welcoming. We were very impressed with the friendliness of the staff, nothing was too much trouble. They also made us feel at home with our dog by setting up a dinner table in the bar so we could keep him with us. Great breakfast with efficient ongoing re-fill of buffet. Altogether a charming place to stay.

abbotsgm, General Manager at BEST WESTERN Abbots Barton Hotel, responded to this review
Thank you for your review. I am glad to see you had a good stay with us and as you say we have parking and walking in to the city is easily manageable, plus you avoid the noise associated with a city centre hotel. Thank you for mentioning my staff and our breakfast and being a pet friendly hotel we like to enable you not to be parted. We hope to see you again soon.

"Loved this fabulous hotel"

5
30/12/2015

A one-night dinner bed and breakfast for 6 friends taken between Christmas and New Year 2015. A stunning hotel situated quietly in beautiful grounds within 10 minutes walk of Canterbury City Centre, Easy parking at the hotel. The interior of the hotel is spotless, beautifully maintained and decorated throughout in comfortable yet sumptuous Victorian and Gothic style. The Christmas tree and decorations were enchanting. The staff are very professional, friendly and helpful, across all areas. Reception staff are knowledgeable of the area and can direct you to where to go in the city if needed. The dinner was excellent - 5 steaks all with different degrees of rare/well done, and they all came to table as requested, on time and the service was great. Breakfast (self-service) was also well-cooked and varied. On behalf of all of us 'thank you for such a lovely stay'. We look forward to returning. Pete

abbotsgm, General Manager at BEST WESTERN Abbots Barton Hotel, responded to this review
Thank you for your review. Great to see that the 6 of you had a great overnighter with us in between Christmas and New Year. I am glad you liked the ambiance of the hotel, our food offering and my staff. We look forward to seeing you again soon.

"Superb staff,food,service,accommodation"

5
29/12/2015

My wife and I returned home today having stayed for 2 nights at this wonderful hotel. The pleasure starts with the welcome, after driving for 4 hours in horrible weather, the welcoming smile was a good start. It was my wife's birthday and we were given free upgrade for our special occasion. The room was excellent, we couldn't' have asked for better. From the moment you step into this beautiful hotel you get a nice feeling.,we found it exceptionally clean and tastefully decorated as is the bar and restaurant. The food is excellent. I realise this sounds too good to be true but we have stayed in many hotels over the year,this on is one of the very best and well worth a good honest review.Finally I must repeat again how wonderful we found all of the management and staff, they made my wife's birthday and our 30 wedding anniversary most enjoyable Thank you all .We will be back.

abbotsgm, General Manager at BEST WESTERN Abbots Barton Hotel, responded to this review
Thank you for your review. It is always a pleasure for my staff to go out of their way if we are aware it is a special occasion they enjoy the singing! I am glad to see you enjoyed your stay with us and felt the hotel was up to par and thank you for mentioning my staff overall and our food offering. We look forward to seeing you again soon.

"Charming hotel with character"

5
28/12/2015

This was a beautiful classic hotel which retains character of days gone by.Beautiful and cosy exuding charm unlike most modern hotels.Nicely located within close proximity of the town centre and a elegant dining restaurant.Good quality food and the rooms are cosy as well.Nice bar and the service was good.We enjoyed our stay and hope you do too.

"The week before Christmas"

5
27/12/2015

A quick break which turned out to be really great!!!!! Very friendly, lovely meal, really big comfortable bedroom, and full English breakfast All for £79! Theo our wine waiter was very knowledgeable and a joy to chat with ?? Finally a good shop in Canterbury for the last minutes bits and pieces Jackie and John

"Old and charming. Friendly helpful staff and good location"

4
26/12/2015

Very friendly and helpful staff, made me feel at home straight away. We here impressed with the simperthic conversation and the old world comfort. The food in the evening was first class but not enough veg for us. The buffit style breakfast was excellent except for no choice of eggs, only fried available, but every thing elce you could want. I would definitely use again.

"Heritage hotel that retains its charm while serving up a quality stay and friendly staff"

5
23/12/2015

I wanted a couple of nights so that I could show my wife the historic city that was a great part of my childhood so chose Abbots Barton hotel as it was within sensible walking distance of the car free city centre. The wind and the rain spoilt our sightseeing (not the hotel's fault) but nothing affected our stay at this hotel. Friendly, and efficient, staff made us very welcome. The rambling corridors were fascinating, and the room as comfortable as you could wish for. Even the noisy plumbing was totally efficient - lots of hot water. Breakfast was very pleasant as well. All-in-all a hotel I have great pleasure in recommending.

abbotsgm, General Manager at BEST WESTERN Abbots Barton Hotel, responded to this review
Thank you for your review. Great to see that you had a good overall stay with us albeit the weather let us down. Thank you for mentioning my staff and our breakfast and I am glad you liked the ambiance of the hotel with its heritage as you say. We hope to see you again soon.

"Amazing break away"

5
20/12/2015

Our first impression , as we entered the sweeping driveway , was one of amazement as we didn't expect it to be set in such beautiful grounds so close to the city . We were welcomed by friendly staff members from the very beginning and that didn't stop throughout our visit . Our clean fully equipped rooms were nestled within a maze that just added to the character of the whole hotel. Breakfast was delicious and nothing was too much trouble for the staff . We would like to say an enormous thank you to the mature gentleman that looked after us, he was so polite and couldn't do enough to make our experience at breakfast enjoyable . We would definitely recommend the hotel and hope to return in the future.

abbotsgm, General Manager at BEST WESTERN Abbots Barton Hotel, responded to this review
Thank you for your review. I am glad to see that you had an amazing break away with us and you liked our location, which as you say is a pleasant surprise so near to the City. Thank you for mentioning my staff and especially Pietro, who you refer to, 'old school' works wonders. Great to see your recommendation and we look forward to seeing you again soon.

"One night "

4
20/12/2015

A cool hotel the decor is grand, it's a nice hotel I'd come back here. And Canterbury is a cool city. The barman even bought me a beer. Which was a shame as I was only staying for the one as I would of bought him one back. It's only a 10 minute walk into town and it's quite a nice walk.

abbotsgm, General Manager at BEST WESTERN Abbots Barton Hotel, responded to this review
Thank you for your review. Good to see you had a pleasant overnighter with us and you felt our hotel was 'cool'. Bit of a reverse the staff buying guests drinks but we do like to surprise. We hope you do make that return visit soon.

"A grant and comfortable hotel"

5
18/12/2015

Beautiful setting, walking distance from city centre, smart but yet cosy, confortable rooms and very friendly and helpful staff. We only had breakfast which offered a good range of food. The evening menu looked appetising and general feedback from other guests was very positive. Overall a great short stay

abbotsgm, General Manager at BEST WESTERN Abbots Barton Hotel, responded to this review
Thank you for your review. I am glad to see you had a great short stay with us and found our setting attractive. Thank you for mentioning the hotel in such a positive light and thank you for taking the time to mention my staff and our Breakfast's. We hope to see you again soon.

"Xmas market"

4
17/12/2015

Visited this city for the first time and it is very quaint ! Lots of history and lovely shops. Some nice Xmas stalls but had wished there had been more. Hotel lovely , beautiful room, food in hotel really nice and good wine. Staff very helpful and friendly . Really convenient as very close to the town .

abbotsgm, General Manager at BEST WESTERN Abbots Barton Hotel, responded to this review
Thank you for your review I am glad to see you enjoyed the City and that your stay was so positive. Thank you for mentioning my staff, our food and the hotel in general and we hope to see you again soon

"One night stay at Best Western Abbots Barton Hotel for Christmas"

5
15/12/2015

A very warm welcome on our arrival, followed by a free up-grade which was very nice. Thank you. The hotel staff were very helpful at all times. We had dinner at the hotel and myself being a vegan was no problem for them, they sorted me out with something that I could eat. Their was four of us and we all feel the same way. We shall return.

abbotsgm, General Manager at BEST WESTERN Abbots Barton Hotel, responded to this review
Thank you for your review. I am glad to see you had a good overnighter with us whilst visiting Canterbury. We will always try to cater for all tastes and as most of our food is sourced locally vegan is not an issue for us and we can also cater off menu if requested. We will always try to upgrade where we can and thank you for mentioning my staff and we look forward to seeing you next time round.

"IMPRESSIVE BUILDING"

5
15/12/2015

Very good staff,always polite,gothic building meaning lots of character,family room was very nice with bath and shower,daily housekeeping,bar,restaurant,lift,3 floors,definitely like to return, within 10/15 walk into main shopping areas or £5 ish by taxi in the evening.

abbotsgm, General Manager at BEST WESTERN Abbots Barton Hotel, responded to this review
Thank you for your review. I am glad to see that you felt we were impressive and to see you had a good visit to us and Canterbury. Thank you for mentioning our facilities and my staff and hopefully we will see you again soon for a return visit.

"Weekend stay"

5
13/12/2015

Stayed for one night on a weekend trip to visit area. Lovely building, very clean, comfortable, and newly decorated. Exceptional breakfast served by very efficient, friendly gentleman. Would not hesitate to recommend. Seemed worthy of more than 3 stars.

abbotsgm, General Manager at BEST WESTERN Abbots Barton Hotel, responded to this review
Thank you for your review. I am glad to see that your overnighter with us good and you feel we deserve a higher rating. Thank you for mentioning our Breakfast and it sounds like Pietro is the gentleman at Breakfast you mention, who as you say is 'old school' and is charming. We hope to see you again soon.

"Very Nice Hotel"

5
13/12/2015

Stayed at the Abbots Barton yesterday whilst attending a work Christmas Party at the nearby cricket ground. Arrived early (12pm) to leave our car to go out for lunch and was pleasantly surprised to be able to check in early as our room was ready and had been up-graded. Lovely spacious room. Very clean and nicely decorated. Huge bed!! Very pleasant friendly staff. Have stayed at the Abbots on a couple of occasions previously and have never had a bad experience. Great to see the hotel so busy in December ????????

abbotsgm, General Manager at BEST WESTERN Abbots Barton Hotel, responded to this review
Thank you for your review. I am glad to see that we lived up to your expectations through this busy part of the year. We will always try to check you in early where we can and also upgrade where we can. Thank you for mentioning my staff and we hope to see you again for another return visit soon

"Great hotel."

4
12/12/2015

My wife & I visited to celebrate my wife passing her exams & to visit Canterbury at Christmas time!! The hotel was located within easy walking distance from the city centre. The atmosphere was warm & welcoming. The staff were friendly & engaging. Our room was great. Although not large, had everything you need. The decor was in good condition as well (not tired etc). The main bar area had friendly staff & good selection of drinks. Breakfast was fantastic - attentive waiter staff & good selection of food (have come to expect nothing less). Overall, the hotel is not top-notch but worth staying at! You won't be disappointed for the money you pay.

abbotsgm, General Manager at BEST WESTERN Abbots Barton Hotel, responded to this review
Thank you for your review. I am glad to see you had a good stay with us and appreciate we are not considered to be 5 star and maintain our 3 star rating. Thank you for mentioning my staff and our Breakfast and that you felt overall was good value and we hope to see you again soon.

"immaculately clean, and grand Hotel"

5
11/12/2015

We stayed here for 1 night last night. The room was the largest we had ever stayed in and really beautiful. The staff were so polite and very welcoming. We went with friends who wanted to take their dog which was also made to feel very welcome. I couldn't fault this hotel at all...absolutely brilliant. We had a bath with a jacussi....my only advise would be, you only need a very small amount of the complimentary shower jell to be added to the bath water ! Food was of very high quality.

"Pleasant enough - BUT......"

3
10/12/2015

On paper this hotel looks and sounds wonderful, in reality its good, has a traditional feel to it, is in a perfect location and feels welcoming from the moment you walk into the spacious reception area. My wife and I had an overnight stay as we were attending a Christmas Party there. Firstly, car parking is VERY limited so arrive as early as possible in order to get parked. Secondly, the car parking spaces are extremely narrow, so expect your car to be damaged, consider it a bonus if it isn`t! I believe that the only alternative parking is in nearby pay & display car parks. The reception staff were friendly and welcoming and the overall `look` of the interior is lovely, especially with the Xmas decorations everywhere. Our room (Room 3) was to the rear of the hotel (ground floor), and only a short walk from reception. Perfect for our needs. Quiet too. The room was clean and had a traditional feel, and though the décor was fine, it did give the room a slightly tired feel. However, everything worked and it was fitted out with everything needed for a short stay, including a trouser press. The bathroom was fitted with the most powerful shower I have ever encountered - I nearly ended up in Dover!! Our Christmas party was nicely set-out, but unfortunately the food was delivered slowly and portions were inconsistent - and it was a long walk to the bar. None of this spoilt our evening though, but it does make me wonder why a hotel of this nature almost struggled to deliver for a large party in the way we had all hoped. Breakfast is well worth the money, served in a lovely room well set out and managed by attentive staff. The food choice was extensive and perfectly prepared. In summary, a great overnight stay - shame that the view from our window was simply a building site which doesn`t look like completion any time soon. The hotel is set within its own mature grounds and is very local to the city centre; cathedral etc. so I would recommend it - just be aware of the car parking issues which is the hotels biggest downside.

"Lovely pleasant Hotel"

4
10/12/2015

Staff were lovely, rooms very clean,though rather too hot in room. The breakfast was very nice, and staff on the ball so all dishes were replenished. Unfortunately we found the restaurant in the evening overly expensive for what it was, (just an average meal) .

"Consistantly Good"

4
10/12/2015

Stayed hear twice now and both times have been a very good experience. Clean, comfortable and nicely decorated. Reception welcoming and helpful. All the staff we encountered were first class. Second time round we had a number of friends and family staying for our wedding and everyone was very pleased with the experience. Good Value too and free parking is always bonus. We had an enjoyable meal in the restaurant in the evening and the breakfasts was also very good. We were very happy campers.

"Best Western"

5
08/12/2015

Relaxed atmosphere a bonus to customers. Short, safe, walk to town 24 hours. Efficient reception-very clean rooms. Car parking an asset so close to the city. Meals very good - breakfast well laid out !

"the staff at this hotel made you feel very welcome."

4
08/12/2015

Good start to our stay was the very friendly and professional welcome from the reception and bar staff. Overall the staff were excellent which makes all the difference when you stay in a hotel. Breakfast was again very good with a full selection of well prepared cooked and cold food. Coffee and Tea were served promptly as we sat down. Room was good and large...bit hot but opened the window. Easy access into Canterbury. Would definitely recommend this hotel to anyone travelling to Canterbury

"great weekend"

5
03/12/2015

the hotel is in a great spot very near to town rooms very big and very clean staff very nice and breakfast very good and loads of it only one bad thing hotel is very hot and bedroom was but you could open windows so that cooled it down and very quiet hotel one of my best sleeps and peace i have had in a hotel

"Excellent value for money, great position for Canterbury"

4
01/12/2015

Stayed two nights in room 121, it was very clean, a good size, had everything we required, including a heated trouser press (maybe old fashioned now but I love them) and a decent sized bathroom. The staff were particularly lovely, particularly Pietro and the whole hotel had a charm and character about it (we were in the old part). Breakfast was again very good, it is a delight to stay in a hotel where you can have freshly cooked haddock or kippers - the quality of everything was impressive and it was a shame we didn't eat in the restaurant for dinner - next time we will. Don't hesitate to ask for extra teabags and herbal tea if required - they were more than happy to bring them up to our room. Beds were comfortable and we had two lovely armchairs as well. No fridge in room. Free, fast wi-fi. Finally, this hotel is beautifully positioned for walking into Canterbury and visiting this historic town - it took about ten minutes and is a long straight road straight in, so no car parking problems and the hotel has the advantage of being very peaceful.

"Excellent value"

4
01/12/2015

As points members we were upgraded to a room with king sized bed and Jacuzzi bath - an enjoyable bonus. Easy parking on site and easy walk into Canterbury, but we chose to eat in the hotel restaurant, which was excellent.

"Weekend away"

5
30/11/2015

Great hotel, friendly, helpful staff, very clean, room decor was not the best, peeling wallpaper and marks on some walls. for an Executive room I expected it to be perfect. Well worth it though as the staff and the food were 110%. Russ

"Lovely place to stay"

4
29/11/2015

Only bad thing was we only had 1 night there, will definitely be returning, comfortable, clean, good service and great location with car park. Decor is brilliant a nice change from the standard bland bedrooms and overstated bars .

"EXCELLENT HOTEL AND STAFF"

5
29/11/2015

What can I say, this hotel was amazing. It was my partners 55th Birthday (Kenny Brookes), they could not do enough for him. They firstly all signed a Birthday Card and arranged a special birthday breakfast and then evening meal. All the staff arrived in party hats and sang to Kenny. What a lovely bunch of people, who seriously enjoyed the day as much as we did. The Senior Manager of the restaurant and the hotel Manager went the extra mile for us - what a lovely time we had. The room as excellent, comfortable, clean and welcoming. Thank you to all the staff - we will certainly be coming back for more! 5 Star Service.

"Downton abbey"

4
28/11/2015

Was like staying in the Abbey. Didn't like it at first but grew to like it was comfortable and staff were lovley. A good old fashioned hotel. Menu at night way to much for instance not cheap a cheerful things like pigeon on the menu.

"Excellent service"

4
23/11/2015

This hotel is very well decorated and clean with efficient staff and a friendly atmosphere. There were a couple of minor lapses but I cannot fault the keen and efficient way that staff dealt with these. Overall, a pleasant stay and we would definitely stay again

"Very Nice Hotel - but why does it sound like Chewbacca is hiding in the plumbing?"

4
22/11/2015

This is a very nice hotel and ideally situated for access into the city centre for all of the tourist attractions (10 minute walk max). Staff are friendly and helpful and it is clean. How one views the decor is down to personal taste - personally I liked it but for some it could be seen as outdated and in need of modernisation, but I woul