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Best Western Abbots Barton Hotel, Canterbury

36 New Dover Road, CT1 3DU, Canterbury, Great Britain - See on a map
Best Western Abbots Barton Hotel - abbots barton hotel grounds and hotel The Best Western Abbots Barton Hotel is ideally located in the center of Canterbury. Come and experience our hotel near the major tourist attractions. Best price guaranteed and exclusive deals.

Best Western Abbots Barton Hotel has offered unique Kentish character to guests since 1927. Its Gothic style building dates back to the 1830s, and ensures all who visit return home with a few Canterbury tales of their own! Today, the hotel is ideal for those seeking the 'picturesque' and the 'personality' that Britain is famed for, with tasteful-yet-traditional refurbishment in recent years only adding to its appeal. Tranquil gardens mean there's as much peace and quiet to be found outside as there is within our 19th Century walls, and you'll find all the comforts and amenities of a first class modern hotel at every turn. The hotel has free onsite parking and is just five minutes' walk from the County Cricket Ground should you want to be bowled over by the tradition and intrigue of the 'Gentleman's Game'. Enjoy your stay.

Best Western

Abbots Barton Hotel

LABEL_ITINERAIRE

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Hotel advantages

  • Restaurant
    Restaurant
  • Air conditioning
    Air conditioning
  • Lounges/bars
    Lounges/bars
  • Free parking
    Free parking
  • Outdoor parking
    Outdoor parking
  • 24-hour front desk
    24-hour front desk
  • Safe deposit box
    Safe deposit box
  • Multilingual staff
    Multilingual staff
  • Onsite laundry
    Onsite laundry
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Guest reviews

In partnership with tripadvisor fr
Certificate of Excellence 2020
based on 1552 guest reviews
NOTE ISSUED
Excellent
698
Very Good
575
Average
179
Poor
61
Terrible
40
REFER TO NOTICE
Business Business
154
Couples Couples
775
Family Family
246
Friends getaway Friends getaway
196
Solo travel Solo travel
68
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"1st visit to Canterbury"

4
glencurtis100, Nacton, United Kingdom 18/09/2020

Hotel staff were all very helpful , hotel in good location for exploring this part of the country. Clean and tidy accommodation, will need to update the menu when things get back to normal. Need to space out serving breakfast a little better , ie let you finish starter before bringing out another course.

"Midweek stay"

5
Chris B, Spalding, United Kingdom 16/09/2020

3 nights here midweek. Covid-secure, friendly and helpful staff. great location within walking distance to town/cathedral/supermarkets. Reasonably priced, individually decorated room. Would certainly stay again.

"great"

4
495nics, London, United Kingdom 13/09/2020

stayed last week 8-11th sept very good and friendly staff room very comfortable very good for a three star hotel ,as others have said no sign outside visible for hotel ,one sign small and obscured by tree whoever put it up is blind or stupid but other than that great stay

"Fantastic stay"

5
User 09/09/2020

My husband and I had a fantastic overnight stay at this wonderful hotel. The room was huge and gorgeous, especially loved the jacuzzi bath. Staff couldn't have been more friendly and helpful especially with the Covid 19 social distancing etc. Thank you to the Manager Mark who helped us organise our night stay and for our surprise bottle of bubbly on our arrival.

"Lovely quiet surroundings, and central."

3
254adrianc, Bexhill-on-Sea, United Kingdom 04/09/2020

The first problem we found was, the actual road entrance was not signposted, two frameworks for signs there, but no signs fitted, the only sign there was, was not visible coming from the town centre, so we missed the turning. Once location found, nice and easy at reception, friendly, nice reception area. We were told by receptionist that if we required anything, ie: extra tea making materials, just ask reception. We got our key to room 106, first impression, nicely surprised, we had a separate lounge area, and an on suite bathroom, looking good, until I walked into the bathroom, all rooms are supposed to have showers, this room only had a hand held attachment to the bath tap, impossible for me to stand up and shower as it had a slopping ceiling. I went back to reception, they apologised and gave us room 122, just got into the room, and the phone rang saying we have found a better room for you, back down to reception, pick up key to room 220, by this time getting a bit annoyed, unpacked and settled in. On the way out in the afternoon we requested more tea making stuff, got back to our room at 22.00hrs, none had been delivered, so had to call the night porter. Had a bad nights sleep, bed not very comfortable, [hard mattress] and pillows flat and no give. We requested better pillows when we went down for breakfast, they said to let them know when we are leaving the room to go out, we did at 10.30hrs, got back late afternoon, still no pillows, so had to ask again, new pillows waiting for us when we got back to the room at 22.00hrs. Each time we requested things at reception it was forgotten, so had to ask twice. Breakfast was really good, apart from a forgetful member of staff, forgetting to bring things we had asked for on 3 occasions, second day different staff, no problems, very good and quick service. Overall the hotel layout was very nice and plush, but decor needed a bit of an update, especially our room. Hotel was nicely situated 10 minutes walk away from a lovely town. A lovely looking building.

"Enjoyable and comfortable"

4
User 02/09/2020

Stayed here for 3 nights and so pleased with our choice. Slightly dated rooms but very clean and totally charming. Plenty of comfortable seating around the hotel lobby and lounge areas. Lovely atmosphere. Great breakfast. I loved that breakfast could be served to your room. Such a luxury as it allows for a lazy relaxing morning, before the start of a full day out exploring. Excellent location with just a 7 minute stroll to the heart of Canterbury with all the shops and bars - including the magnificent cathedral. Highly recommend a visit to The Butter market pub for delicious homemade food. Only a ten minute drive to Whitstable beach too, so we took advantage when the sun came out to have an ice cream by the sea.

"Would have been okay if not for Hannah the most un-Helpful receptionist"

4
Charl0tteC42, Hampshire, United Kingdom 02/09/2020

Lovely building, perfect location close to the city. Clean room. Nice staff especially the guys on breakfast. Great to have the free parking and pleased with COVID19 measure. BUT - check in what a nightmare. Arrived at 1.50. When we arrived an old gentleman was complaining about his room, and we wondered if the girl was just shy with her sulky responses. But when it got to our turn, she greeted us with her chin in her hand. Firstly, she claimed we booked a twin (when we got home and checked email confirmation this wasn't correct). So, when we asked what we could do, we'd booked a double, she said that she could have the beds zipped together. So we said yes please. After five minutes she then bizarrely asked if we still wanted the room, we repeated yes, do we still want the beds zipped together, yes. The attitude was like something of a comic show. Finally, she got on the walkie-talkie and asked for the bed to be put together. We suggested waiting in the bar. Husband nipped back after half an hour - room still not ready, we showed our phone to show there were other double rooms, couldn't we just be moved to one of them? Kid you not, she sat there tapping away and asked us to refresh our phone, no other rooms. (This wasn't the case an hour late, we checked). Another 30 minutes room still not ready. When we asked if she could check, she said they hadn't contacted her to say it was ready. Still no key, we paid for breakfast. Lingered at bit more. At 3.10 - gave up and went into town. Thankfully, when we returned a darked haired friendly girl greeted us and handed us the key, bit of a faff. Hannah hadn't checked us in but had booked us in for breakfast. When we handed the key in on Monday, another possibly more senior member of staff behind the counter. Glad to see she can sit up and speak when being watched. RUDE RUDE RUDE unhelpful, moody girl.

"Value for Money!"

4
User 30/08/2020

We did a last minute booking and took advantage of the Pay for 2 Nights and a 3rd free offer. Hotel was a big surprise and was much better than expected. Staff all decent, Room excellent, and all facilities good. Very good Covid-19 practices going on. Breakfast decent, and bar / surroundings nice. Staff performed well with all that is going on, which sadly some guests do not understand or appreciate. Amazing that some found time to moan that their cereal came at the same time as their hot food, and toast was not done evenly on both sides. Well recommended and a short walk from the centre.

"3 night mid-week break"

4
User 28/08/2020

Took advantage of a 3 nights for 2 with breakfast. Good location and hotel clean and staff all efficient. We had one young chap waiter for a booked afternoon tea on our arrival on the Tuesday and he also served us on the Wednesday evening for dinner; he was very friendly and attentive (wish I had taken his name!). Hotel room was spotless and breakfast is also very good.

"Three night stay"

4
User 24/08/2020

Good location with free parking. Hotel and staff were pretty good and very happy with COVID19 measures. Comfy room, if a little dated but was very clean! Breakfast was good, Ivana was very helpful and we would definitely stay again.

"Very Good for a 3 star"

4
adam_bucky, Stevenage, United Kingdom 24/08/2020

Very Good for a 3 star, Clean hotel and good breakfast which was served to us due to covid rather than buffet. It is quite basic and a little old fashioned (it is designed like this) but we liked it. Stayed 3 nights. Good location 15 mins walk to the city / cathedral.

"Great Sunday To Friday Break"

5
User 21/08/2020

We booked Sunday to Friday. Great location, free parking, very helpful and friendly staff, rooms were spacious and clean, 10 minutes walk from the city centre, 10 Minutes from Canterbury Cathedral and 10 minutes from Howletts Zoo. couldn't ask for more. They have all of the covid-19 safe measures in place. Just the type of break we were looking for and we made the right decision. It was sad to have to leave and I would definitely visit again

"A Delightful stay"

5
User 20/08/2020

The hotel was built in the gothic style as a private house originally for an eminent citizen of Canterbury then became a hotel in the late twenties. There is a more modern section built on which looks like modernistic. There is a nice drive up to the place and a nice stone fountain (not working). I stayed in the delux bedroom at this hotel for my sixtieth birthday. I chose this place because of its lovely gothic architecture. The room was clean , comfortable and delightful with ensuite bathroom. It had a four poster bed and many windows with fine views. It had a space with a table and two armchairs in the bastion at the corner. There was plenty of wardrobe space and a desk. There were pictures in fancy frames around the walls. There was a television and remote. The ensuite bathroom was spacious with a corner bath/jaccuzzi. The overall decor was Victorian Gothic, which reminded me of The Grange built by AWN Pugin at Ramsgate. The staff were helpful and pleasant. I would recommend a stay here.

"City break"

3
524iani, Norwich, United Kingdom 20/08/2020

We booked a 3 nights for the price of 2 offer including breakfast, the positives were friendly helpful staff, free parking, good breakfast and evening meal. However, the hotel appeared to be rather tired - grout missing from the tiled bathroom floor, chipped bath enamel and wobbly fixings. The wifi in our room on the 3rd floor was very poor and regularly cut out. Our room was over the kitchen extraction fan and to top it all the view was of the builders skip and a general tip (see photo).

"Very Pleased"

5
MattBTraveller, United Kingdom 17/08/2020

We got a 3 nights for 2 deal and I upgraded to a deluxe room with breakfast. The hotel is about a 10 minute walk from the town centre. I would say it's a very traditional English hotel. Staff are efficient and friendly. The afternoon tea is definitely worth the money, that was thoroughly enjoyed. COVID measures in place to make you feel comfortable. One tip: if you have an English breakfast, ask for extra beans! Would definitely recommend this hotel.

"Decent stay in Canterbury, friendly staff"

4
JoeP265, Leeds, United Kingdom 13/03/2020

We had a good stay at this property. Yes the rooms are old and need an update, but there was a bit of character about it especially the art! The main good thing was the staff on reception as myself and partner were having a tricky time (external things!) and could have had quite a short fuse, but the girls on reception were super helpful, efficient, friendly etc. Made the stay a lot better. One other downside was that we could hear the room upstairs(?) quite loudly if they walked about, and it woke us up. But the staff and good location made up for it.

"Noisy floors"

3
User 08/03/2020

The hotel room itself was lovely and clean, however the floors are so thin we could hear everything going on upstairs. The guests were walking around all night long and so I was completely unable to sleep.

"Our Wedding weekend"

5
heatherrebeccawells, Kent, United Kingdom 05/03/2020

We held our wedding at this hotel last November, it was perfect from start to finish. The majority of my family live quite far so all stayed at the hotel for the whole weekend, everyone was delighted with their rooms. All the staff were brilliant and made a fuss of all our guests when they checked in. Our reception room was already set up before I arrived the day before the wedding and our ceremony room was set up by the restaurant staff the morning of the wedding. The morning of our wedding was of course hectic but all the hotel staff were brilliant at calming everything down and making sure everything ran as soon they as possible. My bridesmaids and I were well looked after, breakfast was sent to our room, and the various suppliers we had hired for the wedding were directed by the receptionists. Unfortunately it rained all day and I was worried the bar might be abit too tight for our 100 guests for our welcome drinks reception, but the reception and lounge area was plenty of room. Our wedding breakfast was delicious, the waiters service was professional and was well run by the restaurant manger, all of our guests agreed. The room was turned around quickly and efficiently after our wedding breakfast for our reception and all the decorations were kept safe for us until the following day. My husband and I were thrilled with the bridal suite, and the restaurant staff were kind enough to run breakfast service a bit longer so we had time to say goodbye to our guests and eat breakfast before leaving for the airport. We can't wait to visit the hotel again and relive our special day. Many thanks to all the staff !

"Two night Stay"

4
User 22/02/2020

This was our second visit to this hotel , Reception staff polite, welcoming and after booking in we were given directions to our room. Bedroom spacious, nicely presented and comfortable. Bathroom facilities good and well maintained. We were meeting family in Canterbury so location excellent and only a short walk into town centre. We had breakfast and dinner at the hotel, staff polite and friendly. Food we ordered for Dinner very good, well presented but limited choices. Breakfast self service, good variety of food and drinks on offer. At times Reception and Bar didn't always have staff available, advised this was due to some staffing issues. Permanent Staff members knowledgeable and helpful but new staff appeared to be unaware of how to use Best Western Rewards and gift cards. These issues were sorted out and dealt with promptly. We would definitely stay over at this pleasant hotel again. Looking forward to visiting again when SPA is up and running.

"One night only"

4
User 21/02/2020

Nice little hotel The people are very gentle and welcoming Rooms are clean (we had 2). A little outdated but comfortable (bed) The breakfast is great 5 min by foot to town historic center If we come back we stay here again!

abbotsbartonhotel, General Manager at Best Western Abbots Barton Hotel, responded to this review
Dear MuAIMj, Thank you for your review, so happy that you enjoyed our service, and enjoyed breakfast. With regard to the rooms, we are currently undergoing an extensive project to add fantastic new, modern rooms to the hotel, and modernise our existing ones. We would love to welcome you back in the future so you can enjoy the exciting improvements! Kind Regards,

"Perfect service"

5
User 20/02/2020

Stayed at the abbots Barton following a friends wedding. Check in desk were extremely helpful, room was clean and tidy. Bar staff were friendly and the beer was great, can't fault it! Would recommend.

abbotsbartonhotel, General Manager at Best Western Abbots Barton Hotel, responded to this review
Dear Jonmirtonfrfc, So pleased that you had such a good stay with us, it was a pleasure to welcome you and your wedding party! Thanks for taking the time to leave us a review, and we look forward to welcoming you again next time you're in Canterbury! Kind Regards,

"Afternoon tea"

5
User 14/02/2020

We have just got back from a lovely tea, a gift to us, at the hotel. My wife is gluten free and they provided some great sandwiches and even nicer cakes for her, the sandwiches could have had a bigger variety of fillings but there were plenty. Mine was ordinary bread and cakes and they were delicious. We would fully recommend the hotel and the staff were great too and kept checking to make sure that we happy with everything.

abbotsbartonhotel, General Manager at Best Western Abbots Barton Hotel, responded to this review
Dear nicklO1897KE, Thank you so much for your kind words, we are absolutely thrilled that you have had such a fantastic experience here at the Abbots Barton hotel. I am particularly pleased that your wife enjoyed the gluten free cakes and sandwiches, thank you also for your comments regarding the variety of fillings, we are committed to improving our food selection and this is something we will certainly take into consideration. It was a pleasure to serve you both, and we look forward to welcoming you again soon! Kind Regards,

"Amazing afternoon tea "

5
MartinT1803, Canterbury, United Kingdom 12/02/2020

We booked this to celebrate our Wedding Anniversary and we were so impressed. The food was amazing. Delicious sandwiches, great cakes and the fruit scone was wonderful. And the atmosphere was perfect. Thank you.

abbotsbartonhotel, Manager at Best Western Abbots Barton Hotel, responded to this review
Dear MartinT1803, Thank you so much for your kind words, we are delighted that you and your wife had such a wonderful visit, and congratulations on your anniversary! It was a pleasure to welcome you, and we hope to see you again soon. Many Thanks,

"one night bed & breakfast, plus dinner, stay"

4
Winky71248, Bournemouth, United Kingdom 11/02/2020

An ideally situated hotel for exploring Canterbury - 10 minute walk. Luckily we arrived early and took the last car parking space, which was essential as we would not have left the car in a public car park in Canterbury. The room and shower room (see later comment re the shower) were both clean. We enjoyed our one night B & B, plus dinner. All our meals were OK. I am fussy about my white wine being cold and like it to stand in ice. I ordered a half carafe of white wine and although it wasn't in a bottle the waiter put the carafe in a wine cooler for me. The only adverse comment was that towards the end of our dinner on Saturday night as my husband had finished, the waiter removed my his plate, and, although I still had food in my hand, he asked if he could remove my plate, which seemed a bit strange. The room overlooked the building site, but as work is being done on the hotel it was unavoidable and didn't affect us. The shower needs to be treated with a black mould spray and the sink had no 'surround' and so there was no room to put soap, etc. There was a shelf to the side of the sink, but you actually need something at the back by the taps to put soap etc. on. Unfortunately, we were disturbed by the couple in the room next to us returning to their room at 1.40 am. You could hear them coming down the corridor and then once they had slammed the bedroom and bathroom doors, they continued to talk so loud that we could hear them through the wall. Eventually the night porter knocked on their door and asked them to be quiet. Unfortunately, he didn't return later to check they were still quiet because if he had he would have heard the same noise! They then both had showers in the middle of the night! I could have gone and knocked on their door but as we assumed they had been drinking I didn't know what response i would get. Unfortunately I didn't think about ringing them. Overall, a very pleasant stay and if we needed a room in Canterbury again we would stay here.

abbotsbartonhotel, Manager at Best Western Abbots Barton Hotel, responded to this review
Dear Winky71248, Thank you for taking the time to review your stay with us at Abbots Barton Hotel. I am pleased that you have had a pleasant stay with us, thank you also for bringing to our attention the points we can improve on, these are invaluable in our constant efforts to develop and enhance our guest's experience. The soundproofing is something we are aware of and working to rectify in all of our rooms in the near future, and planning is already underway to achieve this. We sincerely hope to welcome you again, Kind Regards

"Afternoon tea"

5
User 16/01/2020

Me and my mum visited for afternoon tea earlier this week and had a fantastic time. The reception lady was helpful and the manger was very good and polite made sure we had morw tea or coffee if we needed it. The food was very good and plentiful. Will definitely come back. Thank you

abbotsbartonhotel, Manager at Best Western Abbots Barton Hotel, responded to this review
Dear stacey a, Thank you for your kind words, we are delighted that you had such an enjoyable afternoon at the hotel! We take immense pride in our guest's experience here, I will pass on your comments to the staff involved as they will be so pleased to know their service has made a difference. We sincerely hope to welcome you again! Kind Regards

"A Ruined Christmas 2019!"

1
Paul M, Sheringham, United Kingdom 13/01/2020

We booked a four day Christmas break with Saga at The Best Western in Canterbury 23/27 December 2019. It was without any doubt the worst hotel experience we have ever experienced in our lives. It was so bad we left for home Christmas morning at 9.00am. Dinner on the first night was chicken (OK) accompanied by a large half cooked inedible potato (not OK). We had almost finished this when the vegtables arrved - again half cooked. After this experience we decided to forgo the entertainment arranged for Christmas Eve and spent a very pleasant day strolling around Canterbury, a lovely old city. On arrival back at the hotel around 4.30pm we discovered our room had not been cleaned, beds not made, towels in the bath etc. We called reception and spoke to the manager who suggested we could "tidy the room ourselves". We went down to confront said manager turning down his "do it yourself" suggestion, his offer of a bottle of wine and his promise the room would bve done "tomorow". Our room by the way had the most apalling view, a rubbish dump the size of a football pitch! Christmas Eve evening we went down to dinner in "the banqueting hall", a euphamestic description for a large sparsely decorated carpet-less room. The dinner serving was shambolic. We were obliged to select meals on arrival and were not given a copy of the selection nor were others, meaning neither the waiters nor the guests had any idea of who had ordered what. Eventually we all got served except those who had ordered the trout. The trout dish arrived as we finished the main course. Christmas day arrives... we wake up at 8.00am and make a decision. We must cut out losses and get away since we reckon we will have a far better time at home. Home, a 200 mile drive away but worth it just get away from a £1,500 mistake of a Christmas break

Excursion57146732589, Manager at Best Western Abbots Barton Hotel, responded to this review
Thank you for your review and for the readers this our point of view with the facts as we know them. I am very disappointed to read your review as this was not what actually happened during your stay here at Christmas. Jacqui (Saga Organiser) had informed me that you were leaving to go home due to your partner's toothache. I understood that she had broken her tooth and she was in lot of pain so decided it was best to go home on Christmas day morning. With regards to your room not being cleaned on Christmas Eve, you had a do not disturb sign on your door which means that my housekeeping team are not allowed to enter the room and you will not want your room cleaned. I do understand Christmas Eve, one of my Duty Manager's and receptionists did service your room and gave you new towels. On Christmas day morning I spoke with Jacqui and she did explain the reason to you why your room was not cleaned due to the do not disturb sign and your partner apologised for the way she acted and Jacqui was told to apologise to the Duty Manager and receptionist on your behalf. Your partner explained that she was in a lot of agony with her tooth and took it out on my Duty Manager. We ask all groups to either pre-order prior to their stay or pre-order upon arrival. Menu choices for every guest are then passed onto the kitchen, Duty Managers and also Jacqui (Saga Organiser) had a copy of the menu choices therefore if any guest did forget Jacqui or the Duty Manager was able to let the guest know what they were eating and give a gentle reminder. Therefore maybe if the guest or yourself would have asked this would have been sorted quickly for you. With regards to the ‘rubbish dump' we are currently undergoing a renovation and building 23 more bedrooms therefore unfortunately some of our bedrooms do back on to the building site. Also in relation to the amount paid, whilst we cannot reveal contracted rates with SAGA, I can assure you we do not receive what you pay! Presumably your insurance would have covered the cost as well as it was a ‘medical' reason Kind regards

"Hotel stay"

5
p1anne, Kent, United Kingdom 07/01/2020

Would like to say it's the second time I've stayed at this hotel and can't praise the staff enough! Also, good breakfast, nothing is too much trouble for the waiting staff and always with a smile. Good size room and fantastic location.

abbotsbartonhotel, Manager at Best Western Abbots Barton Hotel, responded to this review
Dear p1anne, Thank you for taking the time to review your stay with us, we are delighted that you have had such an enjoyable visit, I will pass on your comments to the staff involved as they will be over the moon to know that their hard work and passion for what they do has put a smile on your face! We look forward to welcoming you again, Kind Regards

"Close to the City centre"

4
John S, Calne, United Kingdom 30/12/2019

Great location just a short walk (15mins) from the city and cathederal etc. Comfortable bed, hot shower and good towels. Very creaky floors. We didnt eat apart from breakfast which was adequate but nothing to write home about, usual continental plus a buffet hot selection. wasnt offered a change of eggs and there was no gluten free sausage option

abbotsbartonhotel, Manager at Best Western Abbots Barton Hotel, responded to this review
Dear John S, Thank you for your review, we are glad you enjoyed your stay, and hope to welcome you back soon! Kind Regards

"Afternoon Tea"

5
240MarkH, Folkestone, United Kingdom 29/12/2019

Just had an amazing afternoon tea at the hotel with my wife and parents. The food was beautiful and plentiful. The service was fantastic and all set in beautiful surroundings. We have had plenty of afternoon teas over the years and this was the best by far, I can highly recommended this venue and would rate it 100 out of 100. Absolutely first class. Thanks you very much. Will be booking again next year.

abbotsbartonhotel, Manager at Best Western Abbots Barton Hotel, responded to this review
Dear 240MarkH, Thank you for your kind words, we are delighted that you enjoyed your afternoon tea! To receive such high praise is fantastic, and the staff involved will be ecstatic to receive it as they take such pride in their work and standards. We look forward to welcoming you again in the future! Kind Regards

"Stopover en route to Normandy "

3
Z6734ICrebeccaw, Majorca, Spain 27/12/2019

The exterior is lovely, however, the interior is quite dated! Beds ok and pillows meh. The rooms are extremely Noisy. First room had noisy kids that sounded like they were in my room. Spoke to reception and they gave me a different room. Not much better no noisy kids, but some jerk slamming drawers. Like seriously who actually uses the damn drawers. If you want quiet and rest don't stay here!

"Food"

3
User 24/12/2019

Rooms are really clean and tidy however food needs a lot to be desired. For very small portion size it's really expensive. Not value for money. Buffet style breakfast had decent selection but meat and cheese fork were on same plate. I ordered smashed avocado breakfast which on a small plate was very difficult to eat. From description I expected it to be on sourdough toast not every element separate on plate.

"Abbots Barton Hotel"

5
User 22/12/2019

A traditional style of hotel, with professional, helpful staff.The room was warm comfortable and clean. Generally a high level of service was experienced. The location is within easy walking distance of the city centre and amenities.The hotel has easy access from the main road and a large car park.

"Visit 1 night"

2
User 22/12/2019

Small room and bathroom, used to better proportions, very small double bed Sound proofing was poor as could clearly hear, shall we say, activity and conversations from nearby rooms in the early hours. Car parking is limited and poorly lit. Staff very friendly and helpful though, they are a credit to the hotel.

"Work christnas do."

3
MiaCrow, Kent, United Kingdom 21/12/2019

I had a great evening. For starter I had the ham hock pate which was to die for. Turkey dinner with the trimmings was lovely (I would of liked more pigs and blankets though!!) and the desert was okay.. I had a cheese platter, but the portion and selection was a bit of a poor show.. However after we had warm mince pies which again, were lovely!! The staff would do near on anything for you and prices on alcohol weren't too bad.. But i was charged £5 for a J20 and bottle of water. I danced the night away with my friends and had a great evening. Thankyou best Western:)

"Stay for wedding"

5
johnmJ3626BC, Battle, United Kingdom 21/12/2019

Stayed 2 nights to attend a friends wedding nearby. Excellent attentive staff. Room was clean and comfortable no real view but that didn't bother us as out of room most of time apart from sleeping. Beds comfortable and warm didn't need to use air con. Ate in restaurant one night adequate food well presented and excellent service from Charlie. Would definitely stay here again, only 15 min walk from Canterbury centre.

"Christmas Party Nights!"

5
JJ_McDuff, Birchington, United Kingdom 20/12/2019

I just wanted to thank everyone who works at the Best Western Abbots Barton Hotel. We hosted our staff Christmas party here last Friday night. Everyone was hugely complementary about the food, everyone enjoyed every course and every combination served up. The waiting staff were on great form, patient when we couldn't remember what we'd ordered and got involved with the celebrations of the evening with us. The bar staff did a great job in looking after us all and we never had to wait too long to be served. The Reception team from arrival to checkout were professional, friendly and again, got involved in the spirit of the evening. Entertainment for the evening which consisted of Casino Tables, Photo Booth and a DJ who played ALL the requests was also well thought through and brilliantly done. Thanks also to Mark and Emma for organising a brilliant evening – we can't wait to hear what you have planned for the 2020's celebrations! If you have yet to host your Christmas Party at this venue, I can highly recommend it!

"Dated, but..."

3
R7121NPpauls, London, United Kingdom 18/12/2019

Stayed mid week for one night... My thoughts are: - Signage to the entrance to the hotel from the road was hard to see on a very wet and dark night - it definitely needs some attention - The check in process was rather impersonal, verging on rude - The WiFi was really poor in our room. Firstly, an overly complicated process to log on, then the quality of the signal was dire, it kept dropping off as the signal was as the strength was poor. Not at all suitable for a business user. - As many of the reviews point out, the decor is a throw back to the 80's and looking rather tired in places We didn't try the breakfast, as we thought it was too expensive so we walked into town and went to a local cafe. Would not rush back or recommend

"Good value for money"

4
User 18/12/2019

Stayed here for one night 7th December to attend the Christmas market in Canterbury town centre. Hotel is in a good location, 10 minute walk to the centre. Rooms are of a good standard, bed was big enough for more than two! Only downside, the pillows were too hard for me. Staff were very helpful and polite.

"Old world charm"

3
dodger107, Ashford, United Kingdom 13/12/2019

If you want to be reminded about what hotels used to be like, try this one. Deep carpets, old world lounge/bar/reading room and service by staff who are just a little bit better/polite than the norm. Sadly the hotel dining room is not particularly welcoming which is why we never saw anyone in it and the food in the bar is very expensive for what you get, in our case that was very gristly ribs smothered in some tasteless sauce Our room was at one extreme of the hotel so a lift several heavy fire doors and numerous long twisting corridors had to be navigated to get to the room. The room was fine and came with jacuzzi but the walls were paper thin and we could hear people talking and walking around in the adjacent rooms. I doubt there had been any attempt to soundproof! The view from the window would have been fine but sadly the yard area behind the hotel appeared to be the hotels in house builders yard so was full of building material/rubbish and very unsightly Personally I liked the old style, well located hotel but sadly it needs a lot of improvements in a number of areas to tempt me back

"Quality hotel with good looks"

5
Adriaan T, Utrecht, The Netherlands 08/12/2019

This is a nice old-fashioned looking hotel from the outside.as well as the inside. Friendly, welcoming staff. Nice room, but the fan was a bit noisy, and the WiFi rather weak. The restaurant deserves a special mention. Excellent!

"Comfortable yet pleasant stay"

4
User 07/12/2019

The hotel is on a main road into Canterbury, parking not a problem. i would say a 15 min walk into town for the average person, we took taxis in the evening because it was November and cold! I wouldn't say hotel is dated, it is cosy and if you like cosy then it is great whatever age you are. Rooms compact, clean, nice bathroom, comfortable bed but have to say the lampshades were COVERED in dust! Never seen anything like it before. Breakfast was ok, however the hot food in the heated containers should be changed more often .i.e. fried eggs hard. If we come down to b breakfast half and hour or so before the end, we shouldn't have to have what's been there for perhaps an hour. Service haphazard, waiters seem to disappear for quite long periods. We had dinner the first night. In my opinion the menu is far too fancy for a 3 star hotel and the proof was in the emptiness of the dining room over the 3 nights we stayed. Too fancy, too expensive, not sure who the hotel is trying to attract. No offence to the hotel but if you wanted fine dining you wouldn't stay at a 3 star would you? The service was again slow. Would recommend going into Canterbury where there are plenty of restaurants at a better value and you get more varied choice. I know it was November and not the busiest of times ut the emptiness was depressing and the bar and lounge empty. staff friendly although I get the impression that they don't want to deal with you unless they have to. On two nights we had to ring up because our radiators were cold to find out they hadn't switched on the heating. One night they said they would send someone up, never came while we sat waiting, radiators got warm, not even a phone call to say sorry or that it was on. So I would sum up by saying the hotel needs to try and think of a way to keep guests from going elsewhere for dinner but otherwise it is fine for a short stay.

"Step back in time"

2
jaquesfamily, Calne, United Kingdom 07/12/2019

This hotel will transport you back to the late 70's. The wall paper is lifting from the walls the rooms have many cobwebs and blacken grout. The carpets have bunched up in patches. You queue for a table at breakfast as the restaurant is so small. The pillows are almost as flat as a pizza. However the staff are great. Stay elsewhere until they have renovated.

Mark C, Group Operations DIrector at Best Western Abbots Barton Hotel, responded to this review
Thank you for your review. We appreciate it's candidness and thank you for your comments on our staff. We don't usually have any general maintenance issues so we will check this out and thank you for bringing to our attention - Decor of course is subjective in opinion - Sunday breakfast is always a challenge in most hotels, as most people descend within the last hour - plans are afoot for expanding the Restaurant size you will be pleased to know early next year.

"Ian Cogger"

4
iancU8250HB, Taunton, United Kingdom 04/12/2019

Had a most enjoyable couple of days whilst visiting friends and family. We were impressed with the facilities and particularly the staff who were friendly,helpful and attentive. The hotel was overall far better than we had been expecting from some of the previousreviews

"Great reception staff"

3
FlapkinMunch, Yorkshire, United Kingdom 26/11/2019

Gently dilapidated, too much carpet and somewhat trapped in yesteryear. Seems to suit an older clientele. Overpriced food of variable merit/quality. Breakfast pretty good and room ok. Ditch the 5 spurious throw cushions and 3/4 awful foam pillows and just give me one decent pillow to sleep on. Both arrival and check-in brightened by competent, diligent and personable staff on reception, who took the time to ask about, identify and resolve problems. They somewhat rescued my experience, so thanks to both of them!

"Updated and convenient"

4
srmopiper, Missouri 23/11/2019

No matter which old town in the UK you stay at, parking is just about non-existent downtown. Never the less, Canterbury is a must to visit... tremendous history. The Abbots Barton was an old hotel that has been enlarged. Good parking on the hotel grounds. Staff was very obliging and pleasant, food was well prepared and breakfast was very good. Rooms were clean, roomy and well furnished. Would recommend.

Excursion57146732589, Manager at Best Western Abbots Barton Hotel, responded to this review
Thank you for your review. Firstly, thank you for your comments with regards to your stay with us. I am glad you found everything ok and that you would recommend to others. I appreciate your comments regarding parking in an old town in the UK, however I am glad you enjoyed your visit to Canterbury. Kind regards,

"Nice stay in a typical old english style hotel."

5
G6K62, Cannes, Provence-Alpes-Cote d'Azur, France 20/11/2019

Nice and cosy old hotel...old mansion style... Architecture typical from the 19th century. Many antiques furniture and paintings! Warm and peaceful atmosphere when it's winter outsider! Kind welcome at the lobby : smiling and cool, always here to help you... Good restaurant.Complete continental or english breakfast. Parking and nice garden. Clean room and bathroom (bio products). Ideal situation just nearby the center : you can east reach Canterbury by foot in 10 minutes. The district is safety days and nights.

Excursion57146732589, Manager at Best Western Abbots Barton Hotel, responded to this review
Thank you for your review. I am delighted to read you enjoyed your stay with us, thank you for mentioning the good service you received from the welcome in the reception to the service in the restaurant. Maybe we will see you again soon. Kind regards

"Really nice hotel with friendly staff"

5
Ilucya, Reeuwijk, The Netherlands 18/11/2019

We had a great time and will book this hotel again when we visit Canterbury again. The wifi in the room was a bit slow, but that is oke. In the bar and other places the wifi is fine. Room was nice and clean, beds are really good.

Excursion57146732589, Manager at Best Western Abbots Barton Hotel, responded to this review
Thank you for your review. I am delighted to read you had a great time and would book again to stay with us. Please accept my apologies with regards to the wifi in the room, we have had improvements made. Kind regards

"Weekend away"

5
plod4925, Peterborough, United Kingdom 17/11/2019

Our first time in Canterbury and a lovely hotel to stay in only ten minute walk into the city, the hotel reception was warm and welcoming staff attentive and helpful. The room was clean a bit dated but very comfortable left the net curtain shut due to building site out back, a quick read of the photocopied slightly stained paperwork revealed renovation and development is happening (it's been going on for a while apparently). The bathroom was clean in heed of refurbishment though with cracks in porcelain I have seen such a huge amount of filler behind the taps though! We stayed in for some food on the Friday evening due to it raining so hard, the food was exactly the same in the bar or in the restaraunt being a hotel it was expensive and a limited menu considering the size of the place we had the Kent ish chicken which came with some veg in the price the same Kent ish chicken was in the grill menu however anything additional would have been extra! Son had a plate of sandwich and some crisps, food was nice though. Comfortable nights sleep and a nice hot tap shower in the bath led to a cooked breakfast personally a disappointment to me it was all dripping in oil bacon and sausage were nice but really potatoe wedges again cooked just in oil. Lovely fresh bread for toast and a nice selection of fruits yoghurts and pastries. Oil cooked tomatoes dry scrambled egg and if you got in the que at the right time a fried egg was yours for the taking. The tiniest mushrooms I would have loved some tinned plum tomatoes rather than the cheap beans and just cooked fresh tomatoes not nice. Overall the staff were again ver accommodating so 5 stars to them. Two nights in a centrall location was it worth the £190 room rate ? I may have been tempted to the premier inn next time.

"prestigious but affordable"

5
WolfK_12, Dortmund 17/11/2019

Near to the city center (1 stop by using the bus) this hotel offers an accommodation with an interior which is far away of those in this price level and therefore by far exceeds the expectations, great. Fine food of the hotel-restaurant with a comparable surrounding as well gives the whole stay the taste to have gotten an unusual treat.

"Am sure the upgrade and current building work will make the difference"

4
Andy G, Norfolk, United Kingdom 12/11/2019

My wife and I stayed for the full weekend Friday to Sunday in a double en suite room. reception and check in was good the team were knowledgeable and efficient and even though they were busy had time to engage and be helpful. The hotel its self is an old manor house and is a bit rambly, the decor is a fitting for the house period but in need of refurbishment. It is warm and clean and well lit, we both have good mobility but if you don't you wouldn't have been able to access our room given number of steps/stairs. The room was dated and not that clean chipped paint work and a walk in wardrobe with illl fitting doors and damaged wall paper. The bed was comfy and clean as was the bathroom but again quite dated. We had meals in the hotel as we were part of a big group having booked the entire hotel for the weekend. The food was plentiful on the first night and the staff were attentive if a little inexperienced. We had ordered wine of the table which arrived not chilled and in need of ice which was a shame as the hotel charged premium prices on their wine. The function room was perfectly pleasant and quite well appointed. Breakfast was good, hot and plenty of choice. The coffee was nice as was the team my wives preference. The hotel made mention of parking being limited we were a group of 100 and no one found issue with parking on site which was great as it was a short walk into the city which was well worth a visit. The second night meal was amazing great quality beef hot and well flavoured. To sum up the hotel is a bit dated but priced accordingly i would go back and look forward to seeing the new build and refurb take shape.

"Lovely hotel great location "

5
davecS1558XA, Folkestone, United Kingdom 11/11/2019

This was the second time my wife and I have stayed there this year . The hotel is a lovely building just off main road so easy to find , ample parking, but some on grass so very muddy if park there. Check in was so easy staff extremely helpful, room 102 was a deluxe king very big room , bathroom was huge , pity some wall paper peeling off, but everything was extremely clean. Bed was very comfortable, room was very quiet , except when room next door run jacuzzi bath wondered what was going on to start with but did not last long. Location of hotel is superb for visiting Canterbury. My biggest grumble was same one as last time I stayed there, the lager served in lounge is no where's near cold enough really Need sort it out , we drink in sister hotel in Folkestone The Burlington,the beer there is top notch, but staff really helpful. Please bear in mind that's my own personal opinion, try for yourself. Breakfast is to die for plenty of choice hot and cold again staff extremely dutiful. Overall we enjoyed our stay and would definitely recommend and go again

"Amazing"

5
User 10/11/2019

A picturesque hotel, our room was beautiful. All amenities needed in the room and spotlessly clean. Staff professional and very friendly. Breakfast was a very enjoyable experience with a lovely ambience.

Excursion57146732589, Manager at Best Western Abbots Barton Hotel, responded to this review
Thank you for your review. I am happy to read that you had an 'amazing' stay with us. Thank you for mentioning the amenities in our hotel and the high level of cleanliness. Also, thank you for mentioning the hotel team and your experience at breakfast. Kind regards

"Good for dogs "

4
christophergD5416OS, Wymondham, United Kingdom 09/11/2019

Had a one night stay over with our border collie , the staff are friendly and helpful,the room was clean and a good size our dog was welcome in the bar . I can recommend the burger and the full English in the morning.

Excursion57146732589, Manager at Best Western Abbots Barton Hotel, responded to this review
Thank you for your review. I am happy to read you enjoyed your stay here with us and felt that your border collie was welcomed. Thank you for mentioning my staff and also the cleanliness of the bedrooms and your recommended food offerings. We hope to welcome you and your border collie again soon. Kind regards

"Friendly & welcoming"

4
Alan Y, SEAFORD, United Kingdom 02/11/2019

Friendly & welcoming staff, good sized room & dog friendly. Parking on site. Good quality breakfast. 10 minute walk to city centre. Comfy bar and good service. Have stayed several times with our dog; hotel provides large dog bowl and blanket.

Excursion57146732589, Manager at Best Western Abbots Barton Hotel, responded to this review
Thank you for your review. I am happy to read your comments and glad you found our hotel very pet friendly! Kind regards

"Good hotel and great location"

4
Jussy2013, Leicester, United Kingdom 29/10/2019

This hotel is situated about 10 minutes from the City Centre so you don't have to drive into the City to enjoy it (this is a good thing traffic is a nightmare). The hotel food was very good and the rooms were a good size and very clean. Coffee making facilities available in the room. All the staff are very friendly and there is a good selection at the bar. Breakfast was buffet style, plenty of it and very hot. Great for a weekend away to visit the area. Would stay again.

"Great place for a weekend break"

4
Greg G, East Sussex, United Kingdom 21/10/2019

Within easy walking distance of the centre in a quiet location. The rooms are clean and well appointed.The staff were willing and prepared to go the extra mile. I had a pleasant stay here and would book again

"Masonic Ladies Festival Weekend"

5
User 13/10/2019

Arranged a weekend of half board including a black tie gala dinner for over 90 guests. Hotel was excellent; management very attentive and all other members of staff provided outstanding service. Majority of guests gave us positive feedback on all aspects of the weekend, no complaints. The food was exceptionally good. Would recommend to anyone visiting Canterbury.

Excursion57146732589, Manager at Best Western Abbots Barton Hotel, responded to this review
Thank you for your review. I am very happy to read that you enjoyed your Masonic Ladies Festival Weekend. Thank you for mentioning the standard of service you received. I am glad all guests gave you positive feedback. Thank you for mentioning the food also, I will be pleased to let our Head Chef and his team know. Kind regards

"Almost 5 stars"

4
Richard B, Nottinghamshire, United Kingdom 12/10/2019

Our stay here matched up to other comments we read before booking. The decor in ther hotel is looking a bit tired, but service, food quality and cleanliness excellent. Our room looked out over kitchen and site for hotel extension. Understood latter, but former meant we had to keep window closed when kitchen in use due to cooking smells...no real problem. Staff polite and helpful. Proximity to bus stop and city centre ideal.

Excursion57146732589, Manager at Best Western Abbots Barton Hotel, responded to this review
Thank you for your review. I appreciate your comments with regards to the decor of the hotel being a little tired. We are currently building 23 new bedrooms and following on from that, we will be refurbishing the current guest areas and bedrooms. Thank you for mentioning the excellent service, food quality and cleanliness. Kind regards

"Good place for afternoon tea"

3
DannyTabletennis, Canterbury, United Kingdom 07/10/2019

We had a group of eight for an afternoon tea birthday celebration. I dealt direct with the hotel and they arranged it all for us with a table for eight laid out in the bar at a good price. We were the only people there so not a great atmosphere but the food was nice, and they let us stay as long as we liked.

Excursion57146732589, Manager at Best Western Abbots Barton Hotel, responded to this review
Thank you for your review. I am happy to read that you found the afternoon tea birthday celebration at a good price and that you enjoyed the food. I appreciate your comments with regards to 'not a great atmosphere', whilst you were here we had a group in house therefore they tend to go out during the day. Kind regards,

"Brilliant Wedding "

5
jjlinx, Canterbury, United Kingdom 29/09/2019

This hotel is the ideal wedding venue if you're looking for a beautiful and very unique gothic style building with distinctive, vintage decor (good job there are lots of signs up though as it is like a maze but this just added to the fun of trying to find my friend's & family's rooms the day before and I'm not known for my sense of direction at the best of times!!) I stayed in the stunning bridal suite and totally felt like a princess. All the staff we encountered during our 2 night stay were polite, well presented, professional and friendly. I was really impressed, my experience definitely felt like more than a 3 star hotel. Emma & Dean were brilliant right from our first enquiry to the wedding day itself, nothing felt like it was too much to ask. Lawrence was also great who kindly gave us a history of the building and even printed some bits out for us to keep. The food was delicious as well. Thank you guys and keep up the good work!

"worst hotel i have ever stayed in for the cost"

1
User 24/09/2019

broken window, view from window a tip and smells coming from pipes omitting steam, mould on tiles round bath, only 2 tea bags(fairtrade) had to keep asking for more, and as for 24/7 sandwiches non existent but still on menu after questioning and getting no where and as for charging £13.50 each extra for breakfast which we did not take up

"So very disappointing"

2
abqtraveler13, Mississippi 19/09/2019

After our first full day of driving in England, I was excited driving into to this beautiful property. It was perfectly situated and we were looking forward to a lovely stay with a view of the grounds. Having made our reservation two months in advance (asking for an upper floor), we were given 1st floor room #109 overlooking some shabby windows and the flat roof ducting. First off, the toilet didn't flush properly. (You know the type that you have to flush and flush and still the toilet paper is left on the bowl?) When we called the desk, we were told they would "sort it out." So we left for dinner - a quick walk into town. When we returned, we were told that the plumbing was old and the hotel was booked up. No chance for a different room. As a Diamond Select member of Best Western, I expected better. Also, the folks upstairs were just walking normally but the ceiling was creaking very loudly. You could hear their every footfall. It sounded like they were moving the furniture! And the TV remote did not work. Details, details!

Mark C, Group Operations Director at Best Western Abbots Barton Hotel, responded to this review
Thank you for your review. We appreciate your Diamond Select Status, however when the hotel is full you can appreciate we can't necessarily 'upgrade' you on arrival as all our rooms are 'standard' with only 3 deluxe rooms, so apologies overall. As I am sure you will have noticed we are addressing 'issues' that a 19th Century hotel has which will be ready next year, albeit I understand your point. My Operations Manager did try and contact you twice on the evening in question, and the toilet was working albeit 'quirky', and she did respond to your email immediately and as a gesture points were awarded to you as a gesture of good will. I hope the rest of your trip went well.

"Exceptionally quiet and relaxing hotel"

4
martinhH5865RD, Shrewsbury, United Kingdom 17/09/2019

Lovely hotel throughout, excellent staff and service, only poor point was breakfast, no poached eggs offered, buffet plates for breakfast were cold, and the plates were very small to try and get more than a couple of items of food on the plate. The rooms were spacious, very clean and with excellent comfort.

Excursion57146732589, Manager at Best Western Abbots Barton Hotel, responded to this review
Thank you for mentioning our hotel and the excellent service you received from the staff. Please accept my apologies for the breakfast, this is not our normal service. I will ensure to monitor this with the Food and Beverage department. I am glad you found our rooms spacious and clean. Kind regards

"Very nice stay."

4
LozzaHar, Woodbridge, United Kingdom 15/09/2019

Was cery happy with the hotel. The bar, the staff. Check in and out was easy. Location fantastic. Grounds were well kept. Wht not 5 star? Breakfast was far from exceptional and the only real disappointment.

Excursion57146732589, Manager at Best Western Abbots Barton Hotel, responded to this review
Thank you for your review. I am delighted to read that you were very happy with the hotel including the bar, staff and our location. Please accept my apologies with regards to the breakfast, this is not our normal service and I will ensure to discuss this with our Food and Beverage Department. Kind regards

"Thin walls & a poor breakfast"

3
debsjc, Reading, England 08/09/2019

I am being generous by giving them a 3/5! Pros - Good Location, 10 mins walk to the city - Friendly staff on reception - Reasonable room size, and fairly well equipped including aircon unit Cons - Very thin walls, you can hear every world from a conversation next door. 2 sleepless nights with people waking us up coming in at 1am, then putting their TV on at 7am - Poor Breakfast. Nothing is cooked to order, not even eggs. After tasting the hot food, which had been sat there a while, we just stuck to cereal & toast - came back in at 3pm after being out all day, and room still not cleaned - Bar food in the hotel expensive, and service poor.

"Useful for a night in Canterbury"

4
KN35, Ashford, United Kingdom 04/09/2019

Handy location within easy walking distance of the city centre. We were only at hotel for one night as we decided to stay overnight as were attending a concert at Kent County Cricket Club, which was about a 10-15 minute walk. Room was comfortable, on arrival we noticed the shower curtain was missing, but this was quickly resolved by reception. We were room hotel and choose not to take breakfast at the hotel which was a bit expensive and as the city centre was so close we strolled up to a local Wetherspoons Pub for breakfast for two and refill coffees for less than a tenner. We would though have no hestitation in staying at the hotel again.

Excursion57146732589, Manager at Best Western Abbots Barton Hotel, responded to this review
Thank you for your review. I am glad you enjoyed your stay, thank you for mentioning our handy location to the city centre. Hope to see you again soon. Kind regards

"Good Location"

4
ejfraser, Solihull, United Kingdom 03/09/2019

This is a pleasant enough hotel and is kept very clean. Some of the older parts could do with renervating. We were part of a coach group and all had to dine at the same time.Dinner service was very chaotic , as although all meals were pre-ordered there were no table numbers ! So waiters wandered about asking did you order this or that etc. I blame the management, he did seem a bit of "Basil Faulty". The rest of the staff were very charming and helpful. The food was very very good. Breakfast was excellent. There was a nice sitting area in the garden but one had to exit the hotel via the main entrance and walk around the front to access it. It was about 10-15 mins walk to Canterbury and only about 10mins to St.Augistine's Abbey and St.Martins Church.

"A visit from the hotel inspector is due"

2
User 03/09/2019

An unexpected disappointment. It certainly is bed and breakfast but that's about it. I can only assume they were under staffed and the cleaner forgot their glasses for our stay. The room look initally clean but closer inspection was surprisingly poor. One bath towel between 2 guest and a matress that seemed as old as the building. The bed side light looked ready for Halloween already. Then breakfast. It felt like my kids had been given the task to run the dining room. Cups, plates were scarce. Each were on request and singularly brought out. With each diner experiencing the same issue for the dining staff to show such surprise when they were again and again asked to provide cups and plates. The single unloved toffee yoghurt remained dateless but to achieve the point that it was provided. Hot water and coffee roulette took place. As identical vessels stood next to each other and with tea bag ready the coin toss took place to see weather you would get water or like a packet of Revels choose the coffee to shower your teabag.

Mark C, Ops Director at Best Western Abbots Barton Hotel, responded to this review
Thank you for your review. We have delayed answering this post as you emailed us direct after posting reviews on various sites - we have engaged with you but had zero response in over a week. It does not serve our interests to deliberately prescribe to situations that you are alleging as I am sure yourself and others can appreciate. We have explained 2 areas - Towels there is always a spare set in the room drawers and the mattress (mattresses are always subjective to the user of course) which you describe as old is in fact 2 months old. The hotel itself is 92 years old and as an original house 189 years old. We have conceded to you that we had a 'bad day in the office' on the day in question for Breakfast which we have apologised for. As mentioned previously we have tried to engage with you to come to an amicable resolution but ............

"The Staff Made It Great"

5
Sp00ky_FBI, San Jose, California 29/08/2019

We stayed here when we first moved to Canterbury. The staff was very pleasant, but they went above and beyond during our stay to help us with our difficult schedule. We couldn't be more appreciative of their assistance throughout out stay. The rooms themselves are quite nice if not a bit dated. Everything was clean, and the location of the hotel is great (close to city centre, but not smack in the middle of everything). The food from the dining area was good and there is a nice outside seating area. Wifi can be spotty throughout the building, just an FYI. This is a great place to stay when visiting Canterbury. To the staff, thank you again for everything!

Excursion57146732589, Manager at Best Western Abbots Barton Hotel, responded to this review
Thank you for review. I am delighted to read that you found my staff pleasant and helpful during your visit when you first moved to Canterbury. I will ensure to pass this on to the relevant departments. With regards to the bedrooms, we are currently undergoing a refurbishment and adding on more bedrooms and we will then focus on our existing bedroom stock. Remember you can always pop in for a drink in our Westfield Bar now that you are living in Canterbury. Kind regards

"Needs to improve "

4
gazza04, Great Mongeham, United Kingdom 24/08/2019

It was a pleasant stay and the room was big and airy with a really comfortable bed and a nice roomy bathroom. The staff were friendly. But the breakfast room was hot and stuffy and not at all pleasant to sit in. A good breakfast should be one of the attractions to a hotel stay.

Excursion57146732589, Manager at Best Western Abbots Barton Hotel, responded to this review
Thank you for your review. Firstly, thank you for mentioning that you had a pleasant stay and that you found the bedroom really comfortable and the staff friendly. Please accept my apologies with regards to our breakfast room, we do have air conditioning situated in the restaurant which should have helped. Kind regards

"Great hotel and lovely staff"

4
User 22/08/2019

Good hotel, amenities were great and the staff were very helpful & friendly. Great location, walked into Canterbury town easily. We had a family room, very clean and enough space for 3 adults to not bump into each other, dated decor but that didn't bother me as it suited the hotel. Breakfasts were really good and we ate in the restaurant in the evening, food really great. Plenty of parking for visitors.

Excursion57146732589, Manager at Best Western Abbots Barton Hotel, responded to this review
Thank you for your review. I am happy to read that you enjoyed your stay and you found my staff helpful and friendly. Also glad to hear that you found us in a good location to Canterbury. We are currently going through a refurbishment with new bedrooms, after this we will then be focusing on our existing bedrooms. Thank you for mentioning the breakfast and I am glad you found the dinner service great too. Maybe we will see you again some time? Kind regards

"The staff are very good"

4
User 20/08/2019

Second time of staying here, a little bit of a mix up, but I find the staff very helpful, and they try to sort things out quickly, breakfast is lovely lots of choice, and again if not there just ask and they will get it if possible, so overall good.

"Short break in Canterbury"

5
User 18/08/2019

Great hotel about 10 minutes walk from historic town. Slight downhill walk into town so therefore slight uphill walk back. The hotel was great but the only downside was that our room overlooked a building site next door. Other than that a nice stay.

Excursion57146732589, Manager at Best Western Abbots Barton Hotel, responded to this review
Thank you for your review. I am glad you found the hotel great. We are currently undergoing a refurbishment and some of our rooms do face towards the back of the hotel. However, I am happy to read other than that you had a great stay. Kind regards

"Great location"

4
Andy M, London, United Kingdom 14/08/2019

Stayed at this hotel on 31st July. Great location, stone throw from the centre of Canterbury. Can leave you car in the carpark while you explore the city. Also good breakfast. Rooms clean and tidy perhaps a little basic.

Excursion57146732589, Manager at Best Western Abbots Barton Hotel, responded to this review
Thank you for your review. I am pleased that you found the hotel in a great location to the city centre. Thank you for mentioning the bedrooms and the good breakfast. Kind regards

"Weekend break"

4
Paul R, Chelmsford, United Kingdom 13/08/2019

Ideal for visiting the town. The cathedral is only a short walk away. The hotel is location is very good, the rooms are comfortable. Had room only and went out for late breakfast and for an evening meal we went to a local Italian restaurant. Overall the weekend was good value for money

Excursion57146732589, Manager at Best Western Abbots Barton Hotel, responded to this review
Thank you for your review. I am pleased you found our location good and the rooms comfortable. It is good to know you enjoyed your weekend here and you felt that it was good value for the money. Kind regards

"visiting Canterbury"

5
reneetje2015, Paris, France 10/08/2019

The hotel is very well located for visiting the town. the cathedral is only a 15 minutes walk away. The hotel is located in a very nice place, the rooms are comfortable. We had a very good diner at the hotel;

Excursion57146732589, Manager at Best Western Abbots Barton Hotel, responded to this review
Thank you for your review. I am glad you found the hotel located well near to the city centre. Thank you for mentioning that you found the bedrooms comfortable and also the dinner that you enjoyed in the restaurant. Kind regards

"Short break"

5
SamanthaMelina2018, London, United Kingdom 06/08/2019

Lovely old building, lots of parking. Rooms are a nice size and very clean but a little bit dated. Great location within easy walking distance to town centre where there are lots of shops, bars and restaurants. Overall a good price for the location.

Excursion57146732589, Manager at Best Western Abbots Barton Hotel, responded to this review
Thank you for your review. I am delighted that you liked the building of the hotel, we are currently working on our new bedrooms once they have been completed the renovation will start on the original hotel. Thank you for mentioning our great location to the city and I am glad that you found the overall price good. Hopefully we may see you again. Kind regards

"canterbury short break"

3
ceebeeStratford, stratford 02/08/2019

on arrival at hotel found a lot of road works outside hotel and vehicles parked on the grass spoiling appearance of hotel. fast check in, wall paper peeling off walls in room around the ceiling, beds comfy enough

"wedding"

5
aletherington5, Herne Bay, United Kingdom 22/07/2019

I had my wedding here absolutely beautiful cannot thank the staff enough for all of their help. Fantastic rooms, stunning building. Had some gorgeous photos taken in the gardens and plenty of room for the children to run around. The staff and the location made my wedding day xx

Excursion57146732589, General Manager at Best Western Abbots Barton Hotel, responded to this review
Thank you for your review. I am very happy to read that you enjoyed your wedding and that my staff were of great help to you for your wedding day. Thank you for mentioning the rooms and our hotel and gardens for your stunning wedding photos. I do wish you and Mark all the best for your future as a married couple. Kind regards,

"Pleasant stay"

4
674daphneb, Peterborough, United Kingdom 22/07/2019

Stayed one night. Pleasant staff, all receptionists friendly and helpful. Alex in restaurant exceptionally good, shame the kitchen let him down at time. Evening meal excellent. Breakfast not so good. Not enough tables for guests, cooked breakfast plates way too small. No air conditioning in rooms so if you are staying later this week be aware!

"Excellent service at this traditional hotel"

4
Jude064, London 19/07/2019

This old but characterful building has been nicely done up by Best Western and so I can recommend it for business or holiday customers. If you are driving be aware that it's not briliantly signposted from the road, but look for the handsome old house set back and a driveway of trees. The welcome and the service were excellent. My room was fine, the internet worked well. The dinner, bar and breakfast were all good, too.

Excursion57146732589, Manager at Best Western Abbots Barton Hotel, responded to this review
Thank you for your review. It is good to know that you would recommend the hotel either for business or holiday customers, I am sorry to hear that you did not find the hotel brilliantly signposted. Thank you for mentioning the excellent service you received and that you found the room to be fine, and enjoyed the dinner and breakfast. I look forward to welcoming you again at some point. Kind regards

"A lovely 'country house' only a few minutes from the city centre......"

4
User 18/07/2019

Firstly I would like to say I have stayed in a wide variety of hotels from city centre boutique, to country house, from Travel Lodges to five star and this Best Western has become one of my favourites. This is a wonderful looking building with that ‘country house' feel. The lounge and bar form a large area, with comfortable sofas and plenty of room if you want to have a quiet chat or meeting in one of the many nooks and crannies, or sit a work in peace and quiet. This is also a great area to relax with a G&T….it exudes ‘gentleman's club'. While all the staff at the Abbotts Barton are very helpful and polite, the bar staff standout - very friendly, polite professional and a credit to the hotel. The restaurant is slightly formal (which I like….nothing vulgar here) They produced a great breakfast, with a wide continental choice for those looking for something light and simple. The evening menu offers a good choice of modern British cuisine a good selection of wines and good service. I was travelling with my small dog and they had nicely put a blanket and bowl in the room for her (much appreciated when you have just arrived). In short I visit Canterbury about 4 times a year and I did try another hotel near my sister (in Ramsgate, dreadful hotel experience) and I have found myself coming back here. Now I know there are many great hotels in Canterbury but this one has become my favourite…. The ease of parking, dog friendly and it radiates that ‘country house' charm and yet is only a 5minute walk to the city and all it has to offer. Give this one a try and I think you'll be happy.

abbotsgm, Manager at Best Western Abbots Barton Hotel, responded to this review
Thank you for your review. I am delighted you enjoy staying with us and that we have become your favourite. We love to welcome furry friends and want them to be just as comfortable. Also pleased you enjoyed our food offerings both at breakfast and dinner. For something less formal we also serve food in our bar and lounge areas also. Thank you also for mentioning my team especially the bar staff, you kind comments have been passed onto them. We do hope to welcome you back again very soon. Kind Regards.

"Perfect hotel and location"

5
lcahane, Milton Keynes, United Kingdom 15/07/2019

I really can't fault this hotel. The staff were really helpful & provide a map of the area. The room was lovely, very clean & the beds were sooo comfortable! We didn't eat dinner here but breakfast was a nice buffet with a good selection of cold & hot food. The location is great, only a 15 min or so walk to Canterbury centre or you can easily drive there in less then 5 min (note parking is £1.90/hr) Only thing to comment on was we were by far the youngest ones there at just under 40, not an issue for us but just something to be aware of. Families may feel out of place here.

abbotsgm, Manager at Best Western Abbots Barton Hotel, responded to this review
Thank you for your review. I am please you enjoyed your recent stay with us and everything was to your liking. We cater and welcome all guest types of all ages. I'm pleased you found my team helpful, we will always go that extra mile to look after our guests. We do hope to welcome you back again and possibly next time for dinner as-well? Kind Regards.

"Beautiful and Tranquil"

5
suzytoz, Bradford, United Kingdom 12/07/2019

Stayed here for one night through Best Western well worth joining if you haven't already. Really good rate through their rewards programme. Staff are so friendly and although we arrived early we were offered refreshments whilst waiting for our room to be ready. They even pulled the stops out and got our room ready earlier. Near to Canterbury town centre within walking distance. Rooms are nice and a good nights sleep was had. Will definitely return.

abbotsgm, Manager at Best Western Abbots Barton Hotel, responded to this review
Thank you for your review. I am pleased to read you enjoyed your recent stay with us. We will always do our utmost to get rooms ready for people arriving a bit earlier than our publicised check in time. I am also glad you found my team friendly, thank you for giving them a mention. We hope to welcome you back again. kind Regards.

"Abbott's Barton "

2
Mich1975, London, United Kingdom 10/07/2019

Not a great hotel arrived Friday night booked online couple of days before paid with my visa debit card lost my card next day , when I checked in they wanted to see my card which I didn't have they wanted to see i.d which I didn't have travelled there on the train had I'd known I would have bought my driving licence . The room had no air conditioning and couldn't open the windows so it was like a Furness so hot felt I couldn't breath . Next morning no hot water so couldn't shower . Did complain but all I got was a fan for the room and a apology. Next night had the fan made no difference. I would say avoid this hotel at all costs

Mark C, Group Operations Director at Best Western Abbots Barton Hotel, responded to this review
Thank you for your review. It is always disappointing to read of unhappy guests and of course we are not perfect and I take reviews of this nature very seriously and obtain all the facts before assessing. But for the sake of clarity and the wider viewing public here are the facts of the situation. Arrival at approximately 10.30 pm with your teenage daughter. Any hotel will ask for a pre authorisation to check in for security, failing that we ask for a copy of ID. You couldn't provide either and my Duty Manager on that evening went against Company Policy which he is able to do in exceptional circumstances and in this case as it was late and you had your daughter with you he allowed the check in. We do not take cash after 11pm and another reason for pre authorising a card on arrival is to open your credit account enabling you to be able to charge extras such as drinks or food to your room. You then wanted to purchase drinks and the night staff had to refuse as you did not have 'credit' within the hotel. You then swore at the night staff and even your daughter had to take you away to calm you down. We do not advertise ourselves as having air conditioning - so I really do not get your point and the night (s) in question if you remember were the hottest this year so far. Of course our windows open but no call in the first instance was received for assistance which we would have been happy to provide. We are unaware of any hot water issues as was communicated to you and when your room was checked there was hot water. As you can appreciate if there were any issues we would have had a lot of comments from other guests but none were received. You then took it upon yourself to complain to Best Western Centre and when they reviewed your case they, as I have explained, there was no further action required from us. As I am sure you are aware all Best Western Hotels are privately owned. The moral of this episode I guess is that when we try to help you and my staff bend our policies to assist it doesn't always work. We are sorry you feel this way and everyone is entitled to their own opinion of course.

"A University visit"

4
User 09/07/2019

The hotel was in a good location. The staff were friendly and the room was bright, airy, spacious and clean. The price we paid for the room was good. However, we choose to add breakfast and while the food was plentiful and well cooked I felt that it was over priced. We have had equally good breakfast at a more realistic price in lots of hotels. Canterbury has lots of cafes within a short walk of this hotel and if we stayed again I would look at getting breakfast in one of them

abbotsgm, Manager at Best Western Abbots Barton Hotel, responded to this review
Thank you for your review. I am pleased to read you enjoyed your stay with us and that our location was good for your needs whilst visiting Canterbury. I am sorry to hear you thought our breakfast offerings even though plentiful and well cooked to be over priced. I do have to disagree with this as feel we do offer value for money, bearing in mind the majority of the ingredients are locally and ethically sourced and all prepared fresh in house. Please also be aware we do offer bed and breakfast rates. Thank you also for mentioning my team, and pleased you found them friendly. Kind Regards

"Joy to be here"

5
MargieM795, Kirwan, Australia 08/07/2019

Lovely old hotel with the extensions decorated in the same old fashioned style. Love it. Small but pleasant garden. Ample off street parking in quiet location. Haven't been into town yet but it is supposed to be a short walk. Large comfortable room and bathroom. There could be more tea/coffee available. We ended up using our own supplies. Complimentary fruit at reception. Nice area for sitting and another for using the desk area if required. Great towels, water pressure & places to put things in the bathroom. Did not use the bar or restaurant facilities. Haven't had the breakfast yet but if it's bad I'll come back to comment. Can't imagine any issues. So pleased with this hotel (& other Best Western hotels) that we are going to join the rewards club

abbotsgm, Manager at Best Western Abbots Barton Hotel, responded to this review
Thank you for your review. I am delighted you enjoying your stay with us. The city centre is indeed app. 10-15 minute walk away from us. Extra tea and coffee is available from reception, or if you call down we will always pop some more up for you. Kind Regards

"Good value no frills hotel"

4
Trvlrnick, Oxford, United Kingdom 07/07/2019

Stayed here one night to attend a party outside Canterbury. Friendly staff, helpful and the room was decent for the money. The best thing was quiet a/c on a sticky night. The shower was powerful and so it very much did what it said on the tin. Good location too as quiet but not too far from the centre.

abbotsgm, Manager at Best Western Abbots Barton Hotel, responded to this review
Thank you for your review. I am pleased to read you enjoyed your recent stay with us and that your room was to your liking. Also pleased you found my team friendly and helpful. We hope to welcome you back again soon. Kind Regards

"Good location for the cathedral "

4
ducker450, Rotherham, United Kingdom 01/07/2019

A 3 night stay with meals a party of around 20 No complaints i think a fair price for the accommodation everyone seemed happy. Food was good, Very small plates for the buffet breakfast ?? Found it a bit odd, but i guess it cuts down on waste. Good location for the town 10 minute walk. Parking is ok, has a lift, found all the staff friendly and helpful What more do you need

abbotsgm, Manager at Best Western Abbots Barton Hotel, responded to this review
Thank you for your review. I am pleased you enjoyed your stay with us. Our breakfast plates are of a standard size, although guests are more than welcome to help themselves to the buffet as many times as they like. I am also pleased you found my team friendly and helpful, thank you for giving them a mention. We hope to welcome you back again soon. Kind Regards

"Visit to Canterbury Cathedral"

4
malexa2889, Bristol, United Kingdom 28/06/2019

We spent the weekend here as part of a coach trip. Beautiful house, lovely room but glad I wasn't the coach driver a bit tight to get through the gates. Would be no problem in a car. Superb location for walking into town

abbotsgm, Manager at Best Western Abbots Barton Hotel, responded to this review
Thank you for your review. I am pleased you enjoyed your recent stay with us and your room was to your liking. We are indeed well placed for a short walk into the city centre which is only about 10 minutes. We hope to welcome you back again. Kind Regards.

"Ideal location"

5
User 27/06/2019

The location of this property is ideally located to tour Canterbury. Close to town, but offers a serene night's sleep. The staff was friendly and helpful. Our room exactly matched the room shown online. Highly recommend!

abbotsgm, Manager at Best Western Abbots Barton Hotel, responded to this review
Thank you for your review. I am delighted you enjoyed your stay with us and that our location was perfect for your needs. I am also pleased you found my team friendly and polite, thank you for mentioning them. We do hope to welcome you back again soon. Kind Regards.

"Music Event Tears for Fears"

4
PaulaDenise, Canterbury, United Kingdom 24/06/2019

One night stay .. AA3 star hotel Good size family room with 4 single beds, comfortable beds, lovely bed linen, nice thick pillows, good size en-suite with big fluffy towels & toiletries. Tea & coffee in room. Good breakfast value for money. Only negative hotel bar unmanned in afternoon, had to ask at reception for service, & completely understaffed in evening, one member of staff for 80 guests! Long wait for a drink.

abbotsgm, Manager at Best Western Abbots Barton Hotel, responded to this review
Thank you for your review. I am pleased to read you liked your room and found our breakfast offerings value for money. During the daytime the bar is unmanned with the duty manager available for service when requested. My apologies you did have a wait to get a drink in the evening though, the bar can get busy at times, but additional support should be given during these times, I will be speaking to the team to make sure this is happening in future. Apart from this I am pleased you enjoyed the rest of your stay, and we do hope to welcome you back again. Kind Regards.

"Do not stay here !!!"

1
User 21/06/2019

The bed had a large clump of human hair in it, the staff tried to blame the people who laundered the linen, despite the fact they made the bed and the hair was left in the middle of the mattress between the sheet and duvet. Also the hot water was not working, initially the staff claimed that it was working, then the manager said that the water had been switched off, then claimed that this was not the case it had just been turned down, and when other customers complained I heard them being treated awfully. Avoid the staff are shocking. When I made a complaint, they did everything to make it impossible to complain. They said I would be called back, but then did not contact me.

Mark C, Group Operations Director at Best Western Abbots Barton Hotel, responded to this review
Thank you for your review. After our chat through on the telephone I would agree that very unusually for my team in Canterbury this was not handled well at all and as you know I have already re-iterated my apologies. From my perspective the team have the empowerment to deal with any complaint For the wider world reading - water was a boiler breakdown overnight which was remedied the next day - obviously not planned - hair a mystery but quite rightly pointed out For the overall record I think it would be fair to say if you track through the reviews the team has very good feedback and as discussed with you, albeit on this occasion certainly not the experience that you had. However as you know I have invited you back to any one of our properties and a refund was given to you which is not reflected in the overall picture.

"Some comfort in Canterbury"

4
User 08/06/2019

Very interesting hotel on the southern fringe of the city, just outside the walls: easy for the cathedral, shops and eating. Comfortable room, clean, good decs, hot water and comfortable bed. Excellent breakfast, reasonable bar (but avoid the stout). Quiet when I was there, though they may need to do some soundproofing, and check your tv remote works. Otherwise, all good, and good value.

"Back to the future"

4
User 05/06/2019

I had a pleasant stay here. My single room was clean, had a well running airco, fast wifi and a nice coffee maker. The bathroom was maybe a bit outdated, but it was clean and spacious. The building looks like it has some history to it but I had no time to check this. Advantage is that the hotel is some 100 meters from the road so almost no car noises.

"Best Western Abbots Barton Hotel"

4
dfpstockton, Beccles, United Kingdom 04/06/2019

The hotel was great, rooms clean and tidy, Reception helpful and courteous,but food for groups was a disaster. Nothing on the menu to suit us and many of our colleagues. The head waiter on our first night after we complained said "it is what it is" and walked off. How discourteous.

"Clean but dated hotel."

3
Joegeez, Hornchurch, United Kingdom 01/06/2019

This hotel is an easy 10 minute stroll into town. Free parking available in hotels car park outside the entrance. Our room apart from a brown mark on the side of the sink that we cleaned off ourselves was clean and tidy with a nice large Samsung TV. Bathroom was a nice size but again dated. Bath was narrow and when taking a shower the shower curtain stuck to me. I'm a tall bloke but far from a huge size. Floorboards creaked all around the hotel which woke me up at 6am. We had the complimentary breakfast. 4 staff working the dining room and only 4 people at one table were there when we walked in but no napkins on our table so we to find someone to ask and one of the hot containers with the beans and tomatoes was off so when I got back those were stone cold. God knows how they cope when it's full !! Apart from that all staff were pleasant Friendly and helpful. Would I stay here again ? Sorry I wouldn't. Nothing terrible but the place badly needs modernising.

abbotsgm, Manager at Best Western Abbots Barton Hotel, responded to this review
Thank you for your review. I am pleased to read you found your room clean and tidy. We are currently undergoing a major expansion and refurbishment project with the addition of new bedrooms and function space. Once this phase is completed all our existing bedroom stock is scheduled for a full refurbishment along with all public areas. I am not sure why one of the chaffing dishes would be turned off at breakfast, I have spoken with the restaurant team and re-iterated the importance of keeping check on the hot items to make sure they are always at the correct temperature, my apologies for this naturally and thank you also for bringing this to my attention. Of course it is disappointing to hear you would not return but do appreciate we were not to your taste. Thank you for mentioning my team, and pleased you found them friendly and helpful. Kind Regards

"Pleasant stay "

4
cerht, Bromsgrove, United Kingdom 31/05/2019

A 10 min walk into Canterbury centre was easy and extremely convenient. We had a lovely welcome from a lady behind the reception desk- very friendly and helpful. Room was a perfect size and comfy bed. The only thing that let it down was the bar. The young gentlemen behind the bar was rude. We had no greeting when we got to the bar (unlike at the reception and restaurant) We ordered two gins and a water. He served us the gins and took our payment. I politely reminded him above water and his response was very abrupt, ‘yes I'll get it once I've done this'. Surely you serve all the drinks first, then take payment? The breakfast was lovely and all the waiting staff were hard working and pleasant.

abbotsgm, Manager at Best Western Abbots Barton Hotel, responded to this review
Thank you for your review. I am pleased to read that our location was perfect for your needs whilst visiting Canterbury and that your room was to your liking. My apologies for the issues with the bar service, please be assured this is not the norm and has been addressed with the person concerned. I am also pleased you enjoyed our breakfast offerings and found the rest of my team friendly, helpful and pleasant. Kind Regards.

"Ok but.."

4
johnandmaws, Auxerre, France 30/05/2019

Nice old style hotel with lots of lounge areas. Take the short Pilgrims Way walk to town to appreciate the history. Dinner was good. Car parking great, wifi annoying drop outs. We had a large deluxe room but the bed had seen better days, and the banging noise from the bar door underneath our room was loud and woke us up numerous times, so much so that at 11pm one night when we went down to complain and change rooms if possible the staff obliged by keeping the problematic door open and we slept ok......but not the next night with staff going in and out creating the annoying door closing noise that disturbed our sleep. Not acceptable. Please fix it. Sleep is more important than any other facility provided in any hotel.

"Old Time Dance Society Ball Weekend"

5
557drobinson, Rotherham, United Kingdom 29/05/2019

Hotel catered for 80 guests in the group - our room was comfortable, spotless and well served by housekeeping. Breakfast was ideally suited to our needs with eggs cooked to our request. Evening dinner was well presented and served by polite staff - the choice for the group was small - but apparently agreed by the organisers. After saying that - the quality of the food was very good. The main car park was full on arrival but the overflow on the grass served us well. The public areas were well furnished and comfortable. This was our first visit to Canterbury. The hotel is well placed and we would choose this location for future visits.

"old time dance society"

3
User 29/05/2019

I stayed in room 4 there where only 4 problems with the room the 1st problem is that the clock on the tv was the wrong time by 5 minutes. the 2nd problem was the evening meal on the Friday night everybody had to wait at least 15 minutes to get served and then some of our group got our starters and some of us did not get them until the others had finished there starters. the 3rd problem was that there was no bathroom fan to get rid of the steam from the bath and shower. apart from those problems everything else was great. the fourth problem was there is no hotel sign on the road side to say t it the abbots barton hotel so alot of people trying to find it pass the hotel.

"Lovely dinner and service in the hotel restaurant"

5
Michelle B, Amsterdam 26/05/2019

Just had a really delicious meal at the Best Western Abbots Barton hotel. I recommend the haddock rare bit to start and the succulent lamb and dauphinoise potatoes! Superb dish! Lovely treacle sponge pudding too. All locally sourced, fresh ingredients. As well as the lovely food, we had fantastic service and a great chat with Peter who was front of house this evening. What a lovely and interesting chap! A great evening

abbotsgm, Manager at Best Western Abbots Barton Hotel, responded to this review
Thank you for your review. I am delighted to read that you enjoyed dinner with us. We do indeed source the majority of our ingredients locally and ethically and I am pleased our new menu was well received, Thank you also for mentioning Peter, your kind comments have been passed onto him. We hope tow welcome you back again very soon. Kind Regards.

"Quiet, comfortable and good value"

5
rogerh943, Bradenton, Florida 09/05/2019

Our room was clean and quiet. The bed was comfortable and the all white, tiled bathroom well presented. WiFi worked well. The large, rambling hotel has an interesting history and is very close to the city centre. A great place to stay for one night or a longer break.

abbotsgm, Manager at Best Western Abbots Barton Hotel, responded to this review
Thank you for your review. I am delighted to read you found your room clean and quiet and you found our beds comfortable. We do have an interesting history from being an ex-mayor's residence to becoming a hospital during 1st world war, before converting to a hotel in the 1920's. We hope to welcome you back again soon. Kind Regards

"Just right. "

4
443clairb, Southend-on-Sea, United Kingdom 06/05/2019

The staff at this hotel were fantastic, from our welcome to the time we checked out all members of staff greeted us with a smile and were very helpful. The rooms were nice, a little out dated but I think this is part of the charm of the hotel. Plenty of free parking available and it's just a 5/10 minute walk into the city centre. The only negative was the creaking of the floorboards early in the morning. Would highly recommend.

abbotsgm, Manager at Best Western Abbots Barton Hotel, responded to this review
Thank you for your review. I am pleased you enjoyed your recent stay with us. We are currently in the process of an expansion project which will see the addition of extra bedrooms and function space. Once this phase is complete all our remaining bedroom stock is scheduled for refurbishment along with all the public areas. Additional sound proofing is also in the plans as part of the refurbishment. Thank you for mentioning my team, and pleased you found them all helpful. We hope to welcome you back again. Kind Regards

"FAMILY BIRTHDAY"

5
William E, Bath 04/05/2019

This was second visit for a family party. A warm welcome at reception and a well appointed room, large with charm and good appointments. The hotel retains much old world charm and this offers the ability for people in a large group to sit in different places and then move round. The food provided was very good. Staff are always friendly and helpful.

abbotsgm, Manager at Best Western Abbots Barton Hotel, responded to this review
Thank you for your review. I am delighted you enjoyed your second stay with us. We are lucky to have lots of lounge areas for guests to enjoy. I am also pleased you enjoyed our food offerings and found all my team friendly and helpful, thank you for giving both a mention. we hope to welcome you back again very soon. Kind Regards.

"Easter cycling holiday at Abbott's Barton"

5
JenM401, London, United Kingdom 23/04/2019

We were a group of around 40, with breakfast included & a 3 course evening meal. The waiters were excellent and the food menu was adventurous, beautifully cooked and presented. Would definitely visit here again. The only gripe was the beer on tap wasn't fantastic and it would have been great to have had a cider on tap too. Big thanks to all the staff who were very friendly and helpful

abbotsgm, Manager at Best Western Abbots Barton Hotel, responded to this review
Thank you for your review. I am delighted to read you enjoyed your stay with us. We do not have Cider on tap but do stock a range of bottled including some locally sourced. I have passed your thanks onto the team, I am pleased you found them all friendly and helpful, thank you for giving them a mention. Also pleased you enjoyed our food offerings both at breakfast and dinner. We hope to welcome you back again. Kind Regards.

"Great location, friendly service"

4
Veloist, London 22/04/2019

We stayed for three nights as part of a group of cyclists. Rooms were clean and comfortable, although like previous reviewers we could hear the people above us walking around their room (it didn't bother us). Staff were friendly and helpful. The food was excellent and they managed to serve a large group efficiently at dinner. Breakfast was very good. Couple of points which would have improved it, some power points next to the bed for recharging phones (which double as my alarm clock) would have been nice and I thought the bar prices were a little high. Could also do with some permanent rails for locking bikes to. Information in the room says they are building a spa which accounts for the building site at the back. It is short walk into Canterbury so the location was great for those not cycling. Would stay again.

abbotsgm, Manager at Best Western Abbots Barton Hotel, responded to this review
Thank you for your review. I am pleased to read you enjoyed your stay with us and found our room clean and comfortable. The point you raise about the plug sockets is in hand as part of our refurbishment plans along with additional sound proofing, Also pleased you enjoyed breakfast and dinner and you found my team friendly and helpful. We look forward to welcoming you back very soon. Kind Regards

"Great location, but let themselves down on the details"

4
David W, Lucerne, Switzerland 21/04/2019

The hotel is really well located within 15 minutes walk to the center and the cathedral so here it is perfect. The staff are friendly, if some a touch more efficient than others, rooms are reasonable sized and comfortable, clean and peaceful despite being on a main road. But, it lets itself down on tiny details: for example the car park has limited capacity. So why do I see staff parking in it, when they have a patch of grass out front rather than sending customers there? Why Hoover the carpet outside of the entrance to the restaurant at peak times on Sunday morning when our breakfast is disturbed? (and on Easter Sunday)...! If you want something apparently simple like tea and scones - only possible if you book at least 48 hours I advance. Not possible to have a spur of the moment decision in this hotel. They order limited quantities of some foods ( which I do understand) - but just 3 steaks? No iron and ironing board to freshen up creased clothes - even simple Holiday Inn give you these... .......

abbotsgm, Manager at Best Western Abbots Barton Hotel, responded to this review
Thank you for your review. I am pleased our location was good for your needs whilst visiting Canterbury and you found our rooms a reasonable size and comfortable. We are currently operating with a reduced car park due to the extension works we are currently having completed, during this time we have set up a temporary over flow car park so that we are still able to provide car parking to as many guests as we can. Afternoon tea is available, but like most hotels has to be pre-booked, this is so we are aware of the amount of people on each day and can manage times effectively and guarantee food availability. Iron and Ironing boards are available on request, unfortunately we only stock a certain amount, so my apologies they were all out when you requested one. Kind Regards

"meal out"

5
User 15/04/2019

great value for the money went at short notice for dinner out in Canterbury with my son. I checked in with no problem two staff on duty very friendly. later I had a drink in the bar that to was a good move yet again friendly staff. I would recommend this hotel 100% its also just a short easy walk to city centre

abbotsgm, Manager at Best Western Abbots Barton Hotel, responded to this review
Thank you for your review. Delighted to read you enjoyed dinner with us and that my team looked after you. We hope to welcome you back again soon. Kind Regards

"Amazing staff"

5
Gail1372, Haddenham, United Kingdom 13/04/2019

The staff are amazingly friendly helpful and efficient. We stayed with our dogs and they were made very welcome. We found some dog friendly beaches, shops and cafes close by. The rooms are really clean and comfortable and the location is excellent for a short walk into Canterbury. We would definitely stay again.

abbotsgm, Manager at Best Western Abbots Barton Hotel, responded to this review
Thank you for your review. I am delighted you and furry friend enjoyed your stay with us. We are very pet friendly here at the hotel and like to make a fuss of all travel companions. I am also pleased you found all my team amazingly friendly, helpful and efficient. I have passed on your kind words, thank you for giving them a mention. We look forward to welcoming you back again very soon. Kind Regards.

"comfy hotel with friendly and professional staff"

5
peta_malthouse, Guildford, United Kingdom 13/04/2019

I thoroughly enjoyed my stay here as a sole traveler. I ate in the restaurant every night and had a brilliant sandwich for my lunch on arrival. Room clean place has parking and it is not far to walk into to town. Canterbury is flat! Chef is good my minute steak juicy and the chips superb. breakfast fab...what's not to like. Very reasonable charge

abbotsgm, Manager at Best Western Abbots Barton Hotel, responded to this review
Thank you for your review. I am delighted you enjoyed your stay with us and found your room clean. I am also pleased you enjoyed both breakfast and dinner with us, I have passed your comments about the minute steak onto the chef. We hope to welcome you back again. Kind Regards

"Excellent staff"

5
Mo70_13, Chelmsford, United Kingdom 10/04/2019

Hotel is in an excellent location. We walked into the town centre and friends who were with us walked to the cathedral. A few of our friends are over 80 and managed the walk both ways. Another day we drove to the coast and visited Ramsgate, Broadstairs, Margate and Westgate where we had a excellent lunch at The Swan, Westgate overlooking the sea. The coast was about half an hour's drive from the hotel.. our very comfortable hotel room was on the 3rd floor. Meals on each day of our visit were excellent, served very efficiently by excellent staff.

abbotsgm, Manager at Best Western Abbots Barton Hotel, responded to this review
Thank you for your review. I am delighted to read you enjoyed your stay with us and that our location was perfect for your needs whilst visiting Kent. I am also pleased you enjoyed our food offerings and that my team served you efficiently. We hope to welcome you back again. Kind Regards

"Excellent Hotel"

5
Dave_B586, Reading, United Kingdom 10/04/2019

The Abbots Barton Hotel is well appointed both inside and out. It's located in a relaxing setting, a short walk from the city centre with ample free parking. The Hotel is extremely clean and comfortable. The restaurant is excellent. Breakfast is superb, quality & service are maintained even at peak times. The staff are helpful, friendly & professional. A special mention needs to be made of Jude in reception for providing excellent customer service, also Joseph and Peter, the reception manager.. In the restaurant, Patrick provided excellent service and Flori, the restaurant breakfast manager is always a delight to deal with. A great place to stay. If you choose this hotel you won't be disappointed!

abbotsgm, Manager at Best Western Abbots Barton Hotel, responded to this review
Thank you for your review. I am delighted to read you enjoyed your stay with us. All your comments have been passed onto the team, especially the ones named, thank you for giving them a mention. We look forward to welcoming you back again very soon. Kind Regards

"Great Staff"

5
Russ W, Dover, United Kingdom 09/04/2019

Treated the wife to afternoon tea here and from the moment we arrived we were well treated and the service for our food was awesome even the waiter leaving us alone to enjoy our food but also asking if we needed more drinks, The setting of the hotel is lovely and well orf the main road,

abbotsgm, Manager at Best Western Abbots Barton Hotel, responded to this review
Thank you for your review. I am delighted to read you enjoyed afternoon tea with us and that my team looked after you well. We hope to see you again. Kind Regards

"Afternoon Tea Treat"

5
953sarahjanej, Whitstable, United Kingdom 08/04/2019

Afternoon Tea treat with my son and two of our friends. We were greeted on arrival and shown to the dining area, a lovely lady took our orders for drinks and as we had already booked our afternoon tea was served with our drinks. We had a lovely assortment of sandwiches, delicious homemade scones and several small cake slices. All were fresh. Thick clotted cream and Jam in bowls to accompany the scones. The lady asked us midway through if we required any more to drink. The servings were generous. Staff attentive and polite. My son is vegetarian and the chef made him an extra plate of Houmous/Spinach and Cheese/pickle. Would definitely recommend and would book again. Our reservation was made through Groupon. Thoroughly enjoyed. Thank you.

abbotsgm, Manager at Best Western Abbots Barton Hotel, responded to this review
Thank you for your review. I am delighted to read you enjoyed afternoon tea with us and that you enjoyed what we offer. I am also pleased my team looked after you well whilst with us, thank you for giving them a mention. We look forward to seeing you again. Kind Regards

"Excellent"

5
pagett2017, Waldmohr, Germany 07/04/2019

Due to the rapid decline of our favourite hotel, we decided to try a new venue,and the abbots has met our.expectations,for those of your readers who have found the falstaff to have gone downhill you should try the abbots manor it is set back off the main road into canterbury.but only five minuits walk into the town center,the grounds are quite large and picturesquewith a large car park,inside is in keeping with the age of the building with a warm and old world feeling, the staff were warm and helpfull and quite professional.we arrived on the day to a large function, but when we got to our room we could hear nothing,the room was clean and adequate,and the bed was extremly comfortable. We only had a evening meal,but it was very enjoyable and the sevice was excellent, overall, for a first visit a most enjoyable experience.

abbotsgm, Manager at Best Western Abbots Barton Hotel, responded to this review
Thank you for your review. I am delighted to read you enjoyed your stay with us and that our location was perfect for your needs. We do do our best to make sure any functions taking place in the hotel do not interfere with our other guests staying, and pleased this was the case for yourselves. I am also pleased you enjoyed our dinner offerings and found my team helpful and professional, thank you for giving both a mention. We hope to welcome you back again. Kind Regards.

"Stay at the Best Western Abbots Barton Hotel 20-23rd March 2019"

3
ManchesterUKAndy, Manchester UK 03/04/2019

Stayed in the Best Western Abbots Barton Hotel 36 New Dover Rd, Canterbury CT1 3DU between 20th-23rd March 2019 with my partner for a short three day break in Canterbury. We arrived at the hotel late in the afternoon of the 20th March after a long drive from Oxford (M20 is a nightmare, avoid it if you can, and the traffic in and around Canterbury is horrendous). There is a reasonable sized car park and an ‘overflow' car park (if you can call it that) on the grass lawn at the front. Arriving at the time we did, there was no problem getting a car parking spot. I did notice over the days that we were there that the car park does get very busy during the evening, depending on what's going on at the hotel (conferences, meetings etc.) Anyway we were checked in with the minimum of fuss by a very helpful and efficient gentleman on reception (but why don't the hotel do this on line?) We made are way to our room which was at the back of the hotel on the ground floor, first impressions were a bit mixed, yes it was a large room, although it hadn't been decorated for some time, there was a large built-in wardrobe, but it looked like the shelves had been put by the hotel handyman, and the bathroom was defiantly passed its sell-by date, firstly the tiles were very old fashioned, repairs had been made to the ceiling and to the tiles area around the sink, and had been very badly and amateurishly repaired. In the main bedroom the air-conditioning on the wall was fitted badly, firstly it wasn't straight and the conduit running from the unit to the wall was loosely fitted. There also a distinct lack of plug sockets in the room, in the whole of the room I could only find one double socket and one single socket, and if you think the TV and the kettle were in two of the available sockets it only left one free socket (If you think how many electrical items people carry with them on their travels these days i.e. mobile phones, tablets, laptops etc.). On the plus side there were plenty of nice white fluffy towels (the bath towels were huge!!) and there were plenty of ‘smellies' (i.e. shampoo etc.), there were tea and coffee, and electric kettle , there was a flat screen TV with all the ‘Freeview' channels and the ‘wonky' air conditioning actually worked extremely well, (for some reason the whole of the hotel building was always very hot, including our room and once or twice it was easier to switch the air-con on for ten-fifteen minutes, rather than open the window and it worked very efficiently), and there was Wi-Fi (never used it, but did hear some adverse comments from other guest) but the main downfall of the room was outside the window, which looked out onto a building site, that hadn't been worked on for some time, and there was various bits building material scattered on the rough ground at the side of the hotel, and at the time what a plywood gate blocking it off from the car park, suffice to say it wasn't a pleasant site. After unpacking I had a shower and we walked down into Canterbury itself, which is only a ten or fifteen minute walk, and had something to that eat there (of which there are plenty, I'll come back to restaurants later). Later that night we had a ‘nightcap' in the bar, which I would describe as decorated ‘traditionally'. On subsequent evenings particularly the second evening I did have a issue with the bar staff wanting the paper wallet that your key card comes with, they actually wanted me to go back to my room to get it, the clear implication was that she wasn't going to serve me without it, anyway common sense prevailed. That night went to bed, and had a really good night's sleep, the bed was very comfortable, but again it was very hot in the room. In the morning, went for breakfast, there's a wide variety of food on offer ranging a ‘full English' but also cereals, fruit, yogurts, croissants, fruit juice, tea coffee etc. (surprisingly rhubarb and lime juice, that was a first!) and the sausages for the ‘full' English were fantastic. However there seem to be on an ongoing problem with the toaster, one the first day it wasn't working at all (It was quite funny seeing the staff on all fours under the tables trying to find the problem with the electrics) The second day the toaster was working of sorts, but was very temperamental, and the third was the same, talking to other guest many made a comment about ‘the toaster' (it seem to have attracted notoriety well beyond its function!!) note to the hotel management ‘buy a new toaster !!' The breakfast was included in the deal for the three day stay, so didn't have to buy it separately, but if you did it was £13.50 (in my opinion it's not worth £13.50). Places to eat in Canterbury; there so many bars and restaurants along St Georges Street, (the main road / walkway through the centre of the city) enough for every tastes (and all within walking distance of the hotel), but my main recommendation would be the ‘The Corner House' restaurant, its actually address is 1 Dover Street, but really it's on the main Upper Bridge Street near to the junction with New Dover Road, so it's only a short walk from the hotel, superb food. In conclusion, this is not a bad hotel, but there is considerable room for improvement. Without doubt it main attraction is its proximity to the centre of Canterbury (like I said 10-15 minutes' walk) and the fact it has car parking,(did speak a few times to German guest at the hotel who stays regularly at this hotel, as his daughter is at local college/university, he said parking was a big issue in Canterbury) but there are issues, the general décor of the hotel is ‘traditional' and generally quite somber, and it won't be to everyone's taste. The rooms would defiantly benefit from a ‘spruce' up (particularly the bathroom), with particular references to our room, something needs doing with the ‘building site' at the back of the hotel, and to put it bluntly it's an eyesore. Would I recommend this hotel, well not at the moment, but with a bit of work it would become a very nice hotel, like I said before its location is it main plus point.

"Creaky floor boards"

1
Cathal O, Ewell, United Kingdom 31/03/2019

A very disappointing hotel experience where we had our sleep ruined thanks to creaky floorboards. This issue was apparent from within ten minutes of entering our room in the second floor. The noise of people walking on the floor above us was way beyond what was acceptable. We hoped that it didn't become an issue. Alas at 3am that night someone above us got up to go to the toilet. I was shocked awake by the noise. I'm not a light sleeper. I was awake for two hours then feel asleep again. I lasted an hour before the same thing happened again. We approached reception about this and asked for a different room. They were full. We explained the situation, and the two individuals at reception seemed to be aware that there was an issue as they volunteered it was being fixed during a future renovation project. They offered the consolation that whomever was above us was leaving that day, implying there was a chance the situation would be resolved by someone else who was less noisy replacing them. They had no solutions and could not move us. We returned to our room after an enjoyable day out in Canterbury and fell asleep. At 5am the person above us got up, waking me again. I was stuck awake. I can't emphasise enough how loud this noise is in the room we were in. I don't believe the people above us were sing anything untoward; just walking around their room. The problem is the hotel, not the people staying in it. The hotel need to address this problem. Firstly they clearly know there is an issue as evidenced by my conversation with their reception staff. It is of no consolation to us that this problem will be fixed in future. We had to deal with it during our stay. No solution was offered to us and no attempt to make the situation right was offered. We were extremely polite, perhaps much too polite, but there was no suggestion of any attempt to correct our experience with a discount, or anything else whatsoever. What a contrast with a hotel in Istanbul last month, which left us a bottle of wine and a very nice gift after the hot water was off for 30 mins; a much less serious issue and one that we did not even complain about. Our weekend was not ruined but i sit here today having not slept properly for two nights in a row because of an issue that the hotel is aware of, but refused to address. We paid almost two hundred pounds for our two night stay. This is not good enough, but perhaps most importantly the complete lack of any effort to address it makes it doubly bad. I highly recommend avoiding this hotel until they resolve the structural problems that could mean you end up in a room that is so noisy you either cannot sleep, or you get randomly woken in the night by the movement of people in other rooms.

Mark C, Manager at Best Western Abbots Barton Hotel, responded to this review
Thank you for your review. I can't disagree with your comments and please bear in mind 'the staff and management' on the ground are acutely aware of ......., which we try to get over by different means, to be helpful. However we don't 'own' the hotel or the Bank Account as I am sure you can appreciate. What I am disappointed about is that Reception Staff are all empowered to negotiate without reference to Management, I am not sure why they haven't on this occasion so my apologies for that circumstance and I will look into to ensure it is re-enforced. If you wish to contact us to discuss further please feel free to email the hotel (sorry we are not allowed to put emails on our replies on this site due to the rules of 'Trip'), asking it to be passed on.

"spring weekend away"

4
652graham, Chelmsford, United Kingdom 27/03/2019

stayed for two nights in a jaccuzi room. the hotel is a nice traditional hotel and our room was nice and spacious. the hotel was not overcrowded and the bar in the evening was quiet. breakfast was good although our pancakes were not cooked and green when they were served. but taken away. on first night we ate in the hotel, it was ok but not anything special. on balance would not hesitate to return. staff helpful and friendly

"Overnight Stay...."

4
KaynChris, Leeds, United Kingdom 27/03/2019

I stayed here overnight while working in the area. Nice hotel, staff were friendly & polite. The room was clean and the bed comfy. It was nice to find the bathroom had a large bath, great to be able to have a nice long soak after a hard days work. The food was good although a bit on the pricey side. ( Evening meal & breakfast) Plenty of parking available and the city centre is only a short walk away. I would stay here again....

"Business stay"

4
Mike F, Wednesbury, United Kingdom 18/03/2019

I was upgraded on arrival. The room was a surprise with a separate sitting room and bedroom. The only problem was the lack of a proper shower to stand in. Reception staff were very helpful. I had my evening meal in the bar which only had myself in it and served the same food as the restaurant. Bar staff were very friendly and attentive.

abbotsgm, Manager at Best Western Abbots Barton Hotel, responded to this review
Thank you for your review. I am pleased you enjoyed your stay with us. The room you staid does only have a bath, due to the design of the building, it is not possible for us to put a shower in this room. The majority of our rooms have a bath with shower over the top and we would have happily changed this for you. We do offer one menu for restaurant, bar and room service with the last two areas also offering additional items such as burgers and sandwiches. Thank you also for mentioning my team, and I am pleased you found them all friendly and attentive. We hope to welcome you back again soon. Kind Regards.

"Amazing value, excellent food"

5
david186338, London, United Kingdom 14/03/2019

Rooms a good size. Very clean, lots of hot water, A big group with pre-ordered food which arrived hot, all served together and excellent quality. Waiters were superb at all meals.Efficient, discrete service. All staff helpful. Bar/lounge areas good 5 minute walk into the centre of Canterbury. Couldn't fault it.

abbotsgm, Manager at Best Western Abbots Barton Hotel, responded to this review
Thank you for your review. Delighted to read you enjoyed your stay with us. I am also pleased to read my team looked after you and your group. Thank you also for mentioning our food offerings and pleased it was all o your liking. We hope to welcome you all back again soon. Kind Regards.

"Excellent "

5
Orangefarm, Lancashire, United Kingdom 11/03/2019

This is a historic hotel set in beautiful grounds just outside the Canterbury town centre. The interior of this hotel is to a very high standard. The staff are extremely friendly and helpful. The room was clean and well appointed. It was air conditioned and had a TV and kettle amongst other things. The bathroom was equipped with both a bath and a shower. The shower was excellent providing both temperature and pressure in abundance. There is onsite parking available on a first come first serveybasis. This hotel is very dog friendly and dogs are allowed in almost all areas of the hotel. There is a large lawn at the front and a dog bin on site so disposing of dog poop is easy and convenient. There is both a restaurant and a bar within the hotel. Food can be eaten in either location but dogs are not permitted in the restaurant so dog owners will have to eat in the bar. The food served is very good and is fancy enough to please the most sophisticated of tastes. It features dishes such as Pan-Roasted Fillet of Cod and Roasted Maple & Balsamic Aubergine. I had the Sirloin Steak and it was delicious. I love a good steak and this one rates among the best of them.

abbotsgm, Manager at Best Western Abbots Barton Hotel, responded to this review
Thank you for your review. I was pleased to read you enjoyed your stay with us and that your room was to your liking. We love animals here at the hotel, and always look forward to welcoming our four legged guests, as you say pets are allowed in all areas of the hotel except the restaurant, although my team are always happy to set a table in our lounge area so that they can enjoy the dining experience also. Thank you for mentioning our food offerings and I am delighted you enjoyed what we have to offer. I am also pleased to read you found my team friendly and helpful. We hope to welcome you back again very soon. Kind Regards.

"Nice and friendly"

4
User 08/03/2019

Overall a good stay. Hotel a bit old but functional. Quiet location, close to town. You can leave your car and walk. Staff very friendly. Maybe a bit more variety on the breakfast side. Full English breakfast is nice but not everyones choice, trying to eat healthier.

abbotsgm, Manager at Best Western Abbots Barton Hotel, responded to this review
Thank you for your review, I am delighted to hear you enjoyed your stay with us. As you may have noticed we are currently undergoing an expansion and refurbishment project which will see all areas of the hotel fully refurbished once building works are completed. Along side the cooked buffet options for breakfast we do also offer an a la carte menu which offers alternatives from the buffet options. We do also offer a continental buffet with a selection of cereals, make your own muesli, fresh fruit, pastries, ham and cheese. We are always looking to improve our offerings and this will be discussed when the menus are next updated. I am pleased you found all my team friendly, thank you for giving them a mention. We hope to welcome you again soon. Kind Regards

"Classy and cozy...I agree"

4
Eileen D, Bonn, Germany 06/03/2019

This was a lovely hotel that was very accommodating. The staff at the front desk - Gary and Sarah were lovely and exemplary in looking after the guests. They were relaxed, warm and professional. The room was comfortable and had everything one required. The grounds were lovely and the hotel itself is stunning with long classic hallways and rich carpets which added to the charm so if you are looking for something modern, then this is not the hotel for you. The staff that we met in the hallways were friendly and welcoming and seemed happy just like the front staff and restaurant staff. In fact the only exception to the professional standard was the Restaurant Duty Manager on our first morning, who seemed to not enjoy her job and hardly spoke to the guests. This was a shame as this is a vital point of interaction with the guests and she had very little motivation or skill at addressing a minor problem due to disorganisation that meant I waited 20 minutes for bread that never came. I do not like to give negative reviews, unless warranted, and she could easily have been having a bad day...so I am happy to give her the benefit of the doubt - this was the only negative but it did impact our stay as it was our initial impression that was marred.

abbotsgm, Manager at Best Western Abbots Barton Hotel, responded to this review
Thank you for your review. Firstly I am pleased you enjoyed the hotel and grounds and found the majority of my team very friendly and welcoming. My apologies you did not find my duty manager to be as friendly, please be assured this is not the norm as most of the reviews on here will attest. Your feedback has noted and feed back, and I thank you for bringing this to my attention. We do hope to welcome you back again. Kind Regards.

"Classy and cozzy"

5
User 05/03/2019

I arrived after a long and exhausting trip and they made me feel as comfortable as if I were at home. They have a friendly proffesional team and very clean, classy rooms and lounge. Breakfast is very enjoyable.

abbotsgm, Manager at Best Western Abbots Barton Hotel, responded to this review
Thank you for your review. I am pleased to read that we made you feel comfortable after your long trip. We look forward to welcoming you back again very soon. Kind Regards

"First class hotel"

5
User 04/03/2019

The staff are excellent, the location fantastic, the hotel looks stunning, very reasonable price and they accepted our alsation rotweiller. First class hotel. I would definitely stay here again and recommend to anyone.

"Overnight stay "

5
Bluey84, Bexley 25/02/2019

Booked on the off chance it would be ok as everywhere else was full. The hotel was a little dated but we were pleased with our stay on the third floor room 318. A decent sized room with fairly new decor and very clean and dust free. Very nice and helpful staff set in pleasant grounds with large car park. A five minute walk to town so not too far and closer than we thought. Overall a nice cozy place.

abbotsgm, Manager at Best Western Abbots Barton Hotel, responded to this review
Thank you for your review. I am delighted to read you enjoyed your stay with us and your room was to your liking. We are currently in the process of expanding the hotel with additional bedrooms and function space. Once these areas are complete our existing bedroom stock and all public areas are scheduled for refurbishment. Thank you for mentioning my team and I am pleased you found them all helpful and nice. We hope to welcome you back again. Kind Regards

"Overnight for business"

3
Jo W, County Dublin, Ireland 19/02/2019

Room was adequate. Bathroom was tiny no bath toilet seat wonky loo roll holder hanging off. Heating was stuck on air conditioning not working. Windows opened wide which should have been restricted due to being on the first floor. Paper thin walls. Refurb required all over really.

"Satisfactory"

3
Mark1612660, High Wycombe, United Kingdom 19/02/2019

Location of the hotel is very good, easy walking distance in to the City Centre and shops, Cathedral, restaurants, etc. We stayed Saturday and Sunday night. There was a function being held at the hotel on the Saturday that meant elements of the hotel were busy - this included the car park. An overflow car park was in fact the front lawn, ample space but due to the wet weather somewhat of a mud bath to be negotiated - car and people. Our room was comfortable, clean and fine as was the bathroom. Breakfast was busy but service was prompt as was any food ordered from the menu (rather than the buffet). Hotel bar service was slow - the barmen having to leave the bar to deliver drinks to the restaurant........ In addition, though seating in the bar area was available, there were several glasses, plates, etc left from previous visitors that had not been cleaned away. We stopped in the bar for drinks before going out for dinner and afternoon tea settings remained. This could be improved.

"Mr."

4
User 11/02/2019

As usual all was to our full satisfaction. We had a great stay and are looking forward to our next visit .. Thank you to all the staff especially at the reception. The beds are very confortable which is for couples in the sixties a must to take care of when booking a hotel.

abbotsgm, Manager at Best Western Abbots Barton Hotel, responded to this review
Thank you for your review. Delighted to hear you had a great stay with us and found our beds comfortable. I have passed over your thanks to the team, and we all look forward to welcoming you back soon. Kind Regards

"Well situated, close to town centre."

4
sheila j, London, United Kingdom 10/02/2019

we had a nicely decorated room on the top floor with a large comfortable bed. The bathroom was completely tiled which looked beautiful but felt a bit cold (February). Nice fluffy towels. The only complaint I have is that the rooms were not soundproof, and the floors were very creaky but it is a very old building so I think you would expect this. Breakfast was very good with both continental and English available and the evening meal was good too. Staff very pleasant and helpful.

abbotsgm, Manager at Best Western Abbots Barton Hotel, responded to this review
Thank you for your review. I am pleased you enjoyed your stay with us and found your room comfortable. We are indeed an older building and some areas do have creaks. This is something we are working upon as part of our refurbishment plans. Also good to hear you enjoyed our breakfast offerings and found my team very pleasant and helpful, thank you for giving both a mention. We hope to welcome you back again very soon. Kind Regards

"Dated decor with drab customer service"

2
User 10/02/2019

Stayed Friday and Saturday night with my sister. The interior hasn't been refurbed for decades, wall paper peeling off walls, beds uncomfortable. Worst of all was the noise from the floor above, a lot worse than your average creaky floorboards. Woken up at 1sm by god knows what going on upstairs that made us feel like we were on a sinking pirates ship with creaking everything. Asked to be moved for the second night. Moved to top floor so no horrendous creaking etc. Again, dated furniture and beds, wallpaper peeling off etc. Customer service was truly awful. A pair of miserably staff on front desk barely acknowledged us and there wasn't a hint of a welcoming atmosphere. Will never stay here again. Unless you want to time travel to 1970 then avoid this place.

"Far too hot in public areas and food supplied for our group was poor."

3
bizgen, Guildford, United Kingdom 04/02/2019

First impressions, on the phone and in person, both with Jude in reception, were extremely good. Jude has the right attitude to go far in the hotel industry. Without her and the young man, Oliver, who lugged our 4 cases up to our room, this would have been a two star review at best. The room was comfortable, apart from an unpleasant smell which diminished with both windows left open. Possibly the room had had a dog in it or the previous occupant had perhaps not opened the windows at all. Could still smell it a bit on the third day. Think it should be investigated. The bathroom was modern with plenty of hot water and beautiful white fluffy towels. The bath had been damaged probably by a workman's tools - easy enough to paint over with enamel paint I would have thought. Room 124. The next day I meet the Lithuanian cleaning lady, Alina, who was most helpful, fetched me facecloths and generally cleaned very fastidiously. The main thing that lets the hotel down is the food and the waiting staff. I imagine the menus are a budget price. We had to choose our choice of menus for the dinners before we arrived on Friday morning. The food was exact, so if someone in the group forgot their choice, by the time the last person was served, they said they had run out of soup, ok r cheesecake, etc. The second night the menu some had chosen was baked cod, and they produced very brown haddock fish cakes, not the same thing at all. The chef agreed to provide 4 portions of cod, but it was brought out only partially cooked. The menus are not very inspired 3 course meals. Smoked mackerel for two meals and twice, risottos. The two fish meals were just steamed fish with no sauces, pale and very unappetising. The Smoked mackerel starter on the second day was excellent, and on the first day, dry and tasteless. The chicken on the first night was really nice. The last night, a Sunday, was roast beef, very brown and tasteless, Yorkshire pudding, a solid lump of dough with crispy edges, but mainly inedible. The whitebait starter was excellent but on the small side, and the puddings were attractive and tasty. The wines weren't brilliant, the cheaper end of the spectrum largely very unremarkable. However there was a quite good Malbec for £27 that we enjoyed. Avoid the Chilean Sauvignon Blanc, vinegary and thin. The waiting staff, on the whole, were uninterested and generally unhelpful, although there was an Italian lad, Pierro, with an amusing moustache and limited English, who was willing and good humoured. But the young man in charge at breakfast was unpleasant and rude, and I imagine the rest of the staff will copy his attitude eventually. I don't think I would go there again.

abbotsgm, Manager at Best Western Abbots Barton Hotel, responded to this review
Thank you for your review. Firstly it is good to hear the positives with regards to your room and bathroom. We are not sure what the smell could have been, but if you had reported it to us, we could have looked into it further and taken action for you. With regards to the menu options, these had been amended by the group organiser when making the original reservation, these were to more plain options. I am sorry that these were not to your liking. Again I can only apologise for the error on the second night with the haddock fishcakes being served instead of the steamed cod. Although the cod was offered to replace only a handful wanted to change. The Head chef also sends his apologies for not meeting your expectations. Our wine list caters for different tastes and budgets again I am sorry the Sauvignon Blanc was not to your liking. I have passed over your comments about the waiter on duty at breakfast to my food and beverage manager to investigate as customer service is an area we usually receive complimentary feedback. I would like to thank you for giving Jude and Oliver a mention and your comments have been passed onto them. Kind Regards

"Comfortable"

4
Brian N, Clacton-on-Sea, England, United Kingdom 28/01/2019

Stayed as part of a group booking. The reception was extremely efficient with no worries about luggage which was delivered to your room. We found all the staff to be friendly and helpful. The rooms were spacious comfortable, airy and very clean as was the bathroom. One small criticism is that on the top floor you cannot move without floor boards creaking. There is no way one person could arise without disturbing both your partner and possible the person in the next room. Do not know is the creaks went to the floor below. Having said that we found the whole hotel to be very comfortable and would definitely stay there again. It is difficult to judge the dinner menu as being in a party we had all pre-ordered on a limited choice menu.This food was average no more. However if the breakfast is to be judged by it was excellent . One point we found good was continual replenishment so no food was ever standing too long. The choice was excellent. All in all a good hotel to stay in for a short visit to Canterbury and worth recommending.

abbotsgm, Manager at Best Western Abbots Barton Hotel, responded to this review
Thank you for your review. I am pleased you enjoyed your recent stay with us and that your room was to your liking. My apologies for the creaky floorboards, I will have maintenance do an inspection of that floor to deal with any boards which have become loose. In addition plans are in place for additional sound proofing to be added as part of our refurbishment plans. I am also pleased you enjoyed our breakfast offerings and found we offer an excellent choice. Thank you also for mentioning my team and I am delighted you found them all friendly and helpful. Kind Regards.

"Love this place"

5
jeremyh0ward, Canterbury, United Kingdom 21/01/2019

Love this place. Had a nice walking tour around the hotel, mesmerizing landscape it has. Highly recommended for people who loves nature. Staff is always nice and polite. When Im around, Im going to choose this place.

abbotsgm, Manager at Best Western Abbots Barton Hotel, responded to this review
Thank you for your review. I am pleased you enjoyed our landscaping, we are lucky to have outside areas especially being a city hotel. Also pleased you find my team nice and polite. Kind Regards

"Night on the town"

5
User 19/01/2019

Lovely hotel. We stayed one night in the 3x single beds room. Very clean, spacious and warm. Slept easy (although we were out til 3am) Breakfast was nice and also has the option to be cooked to order. Would recommend the hotel and would return. Great value for money. Staff very friendly and helpful.

abbotsgm, Manager at Best Western Abbots Barton Hotel, responded to this review
Thank you for your review. I am pleased you enjoyed your recent stay with us and you found your room clean spacious and warm. Also good to hear you had a good nights sleep and you enjoyed our breakfast offerings. We do indeed offer both a buffet and a la carte for hot food items. Thank you also for mentioning my team and pleased you found them all friendly and helpful. We look forward to welcoming you back very soon. Kind Regards.

"Welcoming Hotel"

5
User 13/01/2019

Stayed for 1night to visit Canterbury and we were allocated a spacious room which was very comfortable. Bar and lounge area pleasant to relax in and hotel breakfast was above average especially quality of hot buffet servings Restaurant for dinner also recommended and compares favourably with those in the city centre Hotel is just a 10 minute walk from the historic centre and parking is free. Good value especially during off peak periods.

abbotsgm, Manager at Best Western Abbots Barton Hotel, responded to this review
Thank you for your review. I am pleased to read you enjoyed your stay with us and found your room comfortable. I am also pleased you enjoyed both breakfast and dinner with us and that our location was good for your needs whilst visiting Canterbury. We hope to welcome you back again in the future. Kind Regards

"Really great hotel "

5
davecS1558XA, Folkestone, United Kingdom 07/01/2019

We done a last minute booking and got great deal including breakfast. We arrived early parked in large spacious car park, hotel was more than happy park there and enjoy sites of Canterbury. Check was made so easy staff were super efficient, we had room on third floor easy access with lift . The room was huge and the bed so big I could lay across it , bathroom really big with jacuzzi bath and shower there was All very clean and well laided out plenty storage space. The bar area was lovely lots nooks and crannies to sit in nice and cosy, one bad bit for me the lager was not cold enough but that's my preference, the bar man was also our breakfast waiter nothing was to much trouble for him ,he was great. I would definitely recommend staying there

abbotsgm, Manager at Best Western Abbots Barton Hotel, responded to this review
Thank you for your review. I am pleased to read you enjoyed your stay wiht us and that your room was to your liking. I have passed your comments about the lager temperature to my food and beverage manager to investigate, thank you for letting us know. Thank you also for mentioning my team and pleased they looked after you well. We look forward to welcoming you back again soon. Kind Regards

"Lovely Hotel"

5
User 03/01/2019

Stayed here for one night,lovely hotel plenty of parking.The staff are very helpful,had an evening meal in the restaurant which was delicious and well cooked,the staff were very efficient and a big shout out to Peter the bar/restaurant manager who was very attentive and friendly and very expert at his job.Will definitely go back and recommend this hotel if visiting Canterbury .

abbotsgm, Manager at Best Western Abbots Barton Hotel, responded to this review
Thank you for your review. I am delighted to hear you enjoyed your stay and dinner with us. Also pleased you found all my team very helpful, especially Peter, you kind comments have been passed over to him, thank you for mentioning him in particular. We look forward to welcoming you back on your next visit to the area. Kind Regards.

"Just Average but a good location."

3
Llangynog, Carmarthen 29/12/2018

A convenient hotel a short walk from the centre of Cantebury. The hotel receptionist was quick with the check in. I found our room was dated but clean. the bathroom was ok but hair was found on the toilet seat. The staff were polite and helpful. The bar area was also dated. Probably would stay again.

abbotsgm, Manager at Best Western Abbots Barton Hotel, responded to this review
Thank you for your review. I am pleased our location was convenient for your needs whilst visiting Canterbury. I have passed on your comments to my head housekeeper about the bathroom cleanliness so that she can address with her team, my apologies for this being missed. We are a classic style hotel, and our decor is in keeping with the Gothic Victorian mansion in which it sits, I do however appreciate this may not be to everyone's taste. Thank you for mentioning my team, and I am pleased you found them all polite and helpful. Kind Regards.

"Very friendly staff and lovely setting"

5
woodthorn, Kent, United Kingdom 20/12/2018

We were here for a Christmas party so only stayed one night. The staff were all very friendly, accommodating and helpful. The food was really good and all of our party enjoyed themselves. The hotel itself has a lot of character and the lounge area by the bar was lovely to relax in.

abbotsgm, Manager at Best Western Abbots Barton Hotel, responded to this review
Thank you for your review. I am delighted to read you had a good time at one of our Christmas party nights along with everyone else in your group. I am also pleased you found all my team friendly and helpful, thank you for giving them a mention. We hope to see you again next year, Kind Regards.

"Fabulous room"

5
Kim S, Warlingham 18/12/2018

Just back from another nights stay here and this time we requested a room not overlooking the building works and were given a fabulous room. Staff very friendly, room ready even though arrived early. Breakfast was excellent. A brilliant place to stay when visiting Canterbury.

abbotsgm, Manager at Best Western Abbots Barton Hotel, responded to this review
Thank you for your review. I am pleased to read you enjoyed your stay with us and that the room was to your liking. We will always do our best to meet all our guests requests, and pleased we were able to on this occasion. Also delighted you enjoyed our breakfast offerings and found my team to be friendly, thank you for giving both a mention. We look forward to welcoming you back again very soon. Kind Regards

"Nice hotel well located. "

4
Johnthewhit, Northampton, United Kingdom 16/12/2018

We stayed here for a couple of nights for a visit to the city. The hotel is very well located for this, (only 10 mins walk). The hotel is an old building and in keeping to this the inside is decorated in keeping with the style of the building. Our room was a good size, clean and comfortable. Our only criticism would be the creaking floorboards, which also reflect the age of the building. Got a bit annoying when the guests in the room above seemed to move around a lot :( We had B&B and the breakfast buffet was very good, sufficient to set us up for the day ahead. All the staff we came in contact with were very pleasant and friendly.

abbotsgm, Manager at Best Western Abbots Barton Hotel, responded to this review
Thank you for your review. I am pleased to read you enjoyed your stay with us and that our decor was to your liking. We are currently undergoing a major expansion project which will see additional bedrooms created. Once we have those completed our existing bedroom stock is scheduled for refurbishment along with additional sound proofing. I am also pleased you enjoyed our breakfast offerings and found all my team pleasant and friendly, thank you for giving both a mention. We hope to welcome you back again. Kind Regards

"One night break"

2
User 16/12/2018

We stayed here Wednesday 12 December 2018 in (I believe it was) room 116. Lovely hotel in nice quiet location, only ten minutes (walk) from the centre of Canterbury. Nice big room with all mod cons in keeping with the age of the beautiful building. Unfortunatly the most important thing: the mattrasses were horrible, and we didn't sleep very well, if not at all.The springs were constantly poking in the back and on one of the matrasses it seemed you were gonna roll off, because it was sloping to the right so badly. When I checked the next morning and pulled off the sheet, I was confronted with two very old, dirty and stained mattrasses, well over their use by date. Even made a picture of them to show my husband who was taking a shower. I guess a hotel in this price range should have better mattrasses to ensure guests' sleep. In 2017 we stayed for a couple of nights in this BW as well, in another room and slept very well, so I guess we had new mattrasses in that room. I informed reception when we checked out, and the receptionist said he would tell maintenance. So hopefully a next guest will sleep better in this room. I did not book through trivago of booking, but directly with BW.

abbotsgm, Manager at Best Western Abbots Barton Hotel, responded to this review
Thank you for your review. Firstly I am pleased to read you liked the style of the hotel and our location was good for your needs whilst visiting Canterbury. I was very disappointed to hear you had issues with the mattresses, we do wish you had informed us at the time so we could have remedied the issue whilst you was still with us. I have checked the mattresses in question and can not find any staining although I can see that the pattern could be seen as this. We are currently in the process of renewing our mattresses, in fact the day of your departure we took delivery of our next instalment. Naturally my apologies for the issues you encountered, which have since been remedied. Kind Regards.

"Lovely hotel!"

5
stella s, Tamworth, United Kingdom 06/12/2018

Stayed one night at this hotel...had a friendly welcome when we arrived. Very Clean and comfortable room, comfortable bed and tea and coffee making facilities etc. The hotel is only about 10 minute walk into the town too! Would recommend this hotel.

abbotsgm, Manager at Best Western Abbots Barton Hotel, responded to this review
Thank you for your review. Please to read you enjoyed your stay with us and had a good nights sleep. We are indeed very close to the city centre being only a 10 minute walk away. I am also pleased my team gave you a friendly welcome on your arrival. Kind Regards

"Charming atmosphere with personal care and attention."

5
User 06/12/2018

I stayed for a single night and much enjoyed myself at Abbot Barton. I received personalised care at the restaurant and the food was delicious. Plaice and banoffee pie was my unorthodox choice but they both went down very well. The building is charming, and you might as well be far out of town for the feeling of quiet, but it is in fact very close to Canterbury city centre and easily accessible.

abbotsgm, Manager at Best Western Abbots Barton Hotel, responded to this review
Thank you for your review. Delighted to hear you enjoyed your stay with us. We are very lucky in our location which is walking distance into the main city centre, but far out enough for it to not feel like your staying in a city. I am pleased you enjoyed dinner in our Fountain Restaurant and that our choices went down well. We hope to welcome you back again, Kind Regards.

"Great value"

4
Sarah K, Haverfordwest, United Kingdom 05/12/2018

Nice hotel, great location, staff very efficient and friendly, room immaculate and comfortable. I had a fantastic burger for dinner in the cosy bar and there is a good gin selection too. Excellent value and would definitely return.

abbotsgm, Manager at Best Western Abbots Barton Hotel, responded to this review
Thank you for your review. I was pleased to read you enjoyed your recent stay with us and that your room was to your liking. We do have an excellent Gin selection available in our Westfield Bar, with a couple made in the local area. We look forward to welcoming you back again. Kind Regards

"Excellent Hotel"

5
Richard W, Suffolk 04/12/2018

Our 2 night stay was our first visit here, although we use Best Western hotels frequently. Parking was fine, and the location is pretty good - a 10 minute stroll into the city, and passing a convenient Waitrose en route. All staff were friendly and helpful throughout. I liked the vibe of the hotel, traditional and with some character, but not tired. Our room, 104, was excellent very roomy with desk and soft seating. The lighting was really good, which is not always the case. So one can read comfortably at the desk, coffee table or on the bed. We were impressed with the provided coffee pod espresso machine. (So we didn't need to unpack our portable Nespresso machine!) Wifi was good. There was a remote for controlling the heating/air-con. I got the room to my liking, although not totally sure how I achieved this. Breakfast was very good, many choices of fruit juice, including rhubarb, and the usual buffet and cooked to order selections. We ate in the 1 AA rosette restaurant for the first night with pretty high expectations. The food was very good. But note that there is no table d'hote offering (unless they neglected to give us this menu). It is easy, without being super extravagant, to get the bill pretty high for 3 courses and wine. It was not poor value for money, and certainly convenient to be able to retire after dinner to a comfy lounge area or to your room. But overall we liked this hotel very much, and intend coming back on a regular basis.

abbotsgm, Manager at Best Western Abbots Barton Hotel, responded to this review
Thank you for your review. Delighted to read you enjoyed your first visit with us and that you liked the vibe and atmosphere of the hotel. Thank you for mentioning our food offerings, and pleased you enjoyed both dinner and breakfast with us. We do not have a table d'hote menu, instead we update our a la carte menu on a regular basis inline with the seasons. Our deluxe rooms do come fully air conditioned and also have the added extra of a coffee machine, its good to hear you made full use of these facilities. I am also glad to hear you found all my team friendly and helpful throughout, you kind comments have been passed onto them and I thank you for giving them a mention. We look forward to welcoming you back again very soon. Kind Regards

"Good stay"

4
ceesvk, Rotterdam, The Netherlands 03/12/2018

Nice hotel, location is good, walking distance from city center, breakfast good, bar good, dinner needs to be improved, good parking facilities, shower in the bath which gave difficulties to take big step

abbotsgm, Manager at Best Western Abbots Barton Hotel, responded to this review
Thank you for your review. I am pleased to read our location was good for your needs whilst visiting Canterbury. I am however sorry to read our dinner offerings was not to your liking, please feel free to contact me directly with any further feedback on this area, we welcome all feedback where it will help us make improvements to our offerings. I am pleased you enjoyed breakfast. Most of our bedrooms currently have baths with showers over the top. We do have a couple of rooms which just have showers, please request this when making any further reservations. We do hope to welcome you back again soon. Kind Regards.

"Old fashioned comforts "

5
Glenn B, London, United Kingdom 28/11/2018

I've been staying here for a week at a time on business at least half a dozen times a year for the past three years. I've tried other hotels in Canterbury, but I've kept on coming back .It's the old fashioned comforts and it's very English eccentricities which draw me back. When I emerge from the subdued conversation and quiet background jazz of the dining room,I momentarily lose my sense of direction. There is a choice corridors and stairways, all soft carpeted with a fleur de lys design, of soft golden wall paper and many gilt frames reproductions . Perhaps I should sink into one of the many inviting armchairs and sofas in the three rooms of the bar; or else just go back up to the cosy chintz of my bedroom and lay in a hot bath. I feel comfortable here, as one does in warm good quality slippers and cardigan. The building has the feel and look of a Victorian folly,put up by a shipping magnate ,to impress his friends and help his social climbing. It is baronial, notwithstanding the modern plumbing,air conditioning and free wifi. I eschew the choice of eateries in Canterbury for dinner here, and wonder why people are not flocking to join me. There is off road car parking, helpful and friendly service, and an excellent menu and wine list. This week I ate a delicious leek and potato soup, pan seared calves liver on delicious mashed potatoes garnished with lardons ,onion crisps and a luscious red wine sauce.Yesterday it was an hours d'oevre of citrus cured trout followed by a wonderfully fresh steam rolled plaice garnished with new potatoes, samphire and citrus vinaigrette. The breakfasts are copious and excellent. If you are working in Canterbury and need to place to put your feet up in comfort and quiet at the end of the day,this must be it. But if you are holiday in here, it is really quite romantic, with its large garden and tables at which to enjoy an aperitif

"Great hotel and good location"

4
User 27/11/2018

Great hotel very close to the city center and easy reach of other local attractions.Very well priced with a nice bar and friendly service. Nice room with a comfortable bed and good amenities. Would use again

abbotsgm, Manager at Best Western Abbots Barton Hotel, responded to this review
Thank you for your review. Delighted you enjoyed your stay with us and that you enjoyed our bar area. We look forward to welcoming you back again very soon. Kind Regards

"Weekend Getaway"

4
BenMTripps, Grays Thurrock, United Kingdom 24/11/2018

Me and my partner stayed here for 2 nights while on a weekend getaway to Canterbury. I booked this hotel as it was something different from a Travelodge/Premiere Inn, looked really nice and was a short 10 minute walk from the main town centre. The hotel defiantly met my expectations and was a really nice pleasant stay. All the staff we met were professional and friendly/welcoming. The hotel grounds were beautiful surroundings aswell as inside the hotel itself. Very clean and tidy and well looked after. The room was decent size with a comfy bed and a freeview tv. Wifi is included free for you're stay however not the best signal at times. We did not dine in the restaurant as the prices were quite high so ordered a delivery instead. There is a Odeon Cinema 10 minutes away from the hotel which is a good idea if you fancy spending the evening seeing a movie. Overall our 2 night stay here was enjoyable and lovely experience and I highly recommend this hotel and would visit again. On our last day we had room service breakfast brought to our room and it was defiantly worth the price we paid, served with a smile and delicious food. Defiantly a 10/10 keep up the good work.

abbotsgm, Manager at Best Western Abbots Barton Hotel, responded to this review
Thank you for your review. I am pleased we met your expectations during your stay with us. We are a more traditional style hotel, I am delighted this was to your liking. Thank you for mentioning my team, I have passed your kind comments onto them. We look forward to welcoming you back again in the very near future. Kind Regards

"Great hotel, would recommend and visit again!"

5
Rickster91, Uxbridge, United Kingdom 22/11/2018

Lovely hotel near the heart of Canterbury - only 15 minutes walk from the Cathedral. Staff on reception and in the bar very friendly. Really quaint decor with a spacious bar/restaurant area. The rooms were a great size (stayed in a twin), clean and tidy with a shower & bath. In the morning the breakfast was lovely with something for everyone, full fry up or many continental options. Would recommend and would stay here again!!

abbotsgm, Manager at Best Western Abbots Barton Hotel, responded to this review
Thank you for your review. I am delighted to read your enjoyed your stay with us and our location was good for your needs whilst visiting Canterbury. I am also pleased your room was to your liking. Thank you also for mentioning my reception and bar team, pleased you found them very friendly. We look forward to welcoming you back again in the near future. Kind Regards

"Weekend break"

3
User 19/11/2018

Arrived at hotel at 1.20pm asked at the bar if they did any snacks or food and the lady said no so we just got a packet of crisps after a two and a half journey we really wanted a sandwich or the like. Next day we found out that bar snacks are available daily until 2pm!! All other staff in the restaurant and reception were very helpful. Hotel is a bit dated but overall we had an enjoyable time and the location was good for walking into the town.

abbotsgm, Manager at Best Western Abbots Barton Hotel, responded to this review
Thank you for your review. Firstly I am pleased you had an enjoyable time whilst staying with us. I was very shocked to read your comments regarding our bar service. I have investigated with the duty manager who was on shift at the time, and believe there may have been some mis-understanding. She informs me that there was a request about afternoon tea, which was relayed as needing to be pre-booked. Please accept my apologies for this mis-understanding. We are open for lunch with a full bar menu between 12:00 and 14:00, with sandwiches available 24 hours. I am pleased you found the rest of the team to be very helpful, thank you for giving them a mention. As you may have seen we are currently undergoing a major renovation and expansion project, once this area is completed all existing bedrooms and public areas are due for refurbishment. Kind Regards.

"Comfortable dog and people friendly"

5
TeresaAT, Holmfirth, United Kingdom 17/11/2018

We stayed at this hotel when visiting family in Kent. The staff were really friendly and when it says dog friendly they really mean it only place dog couldn't go was main restaurant. The set us up for our dinner in the bar and provided a blanket for the dog to lay on whilst we ate. Good range of gins in the bar, dinner was delicious well presented and a good choice of food in both taste and price. Breakfast was self service although you could also order from the extensive menu The rooms are clean and comfortable not the largest but plenty big enough for a few days with plenty of storage. Shower hot and powerful. Overall will stay here again when visiting Canterbury area.

abbotsgm, Manager at Best Western Abbots Barton Hotel, responded to this review
Thank you for your review. I am delighted to read you enjoyed your stay with us. We are indeed dog friendly and my team will always treat them the same as all our guests and want them to be just as comfortable. I am pleased you enjoyed both dinner and breakfast with us and that our offerings were to your liking. Thank you also for mentioning my team and pleased you found them all friendly. We all look forward to welcoming you back when you next visit Canterbury. Kind Regards.

"first class service"

5
pabeveridge, Blackburn, United Kingdom 08/11/2018

last night my partner and I went to the Abbots Barton for a dinner date. The food was well priced and very good. The service was really good our waiter, was a gentleman by the name of Peter who was attentive professional and friendly. one of very few waiters that have the balance right. he helped the evening run smoothly.

abbotsgm, Manager at Best Western Abbots Barton Hotel, responded to this review
Thank you for your review. I am delighted to read you enjoyed dinner with us last week. Thank you especially for mentioning Peter our restaurant supervisor, your kind comments have been passed onto him. We hope to welcome you back again very soon. Kind Regards

"Weekend trip"

4
Jean B, Royal Tunbridge Wells, England, United Kingdom 05/11/2018

Lovely hotel, staff friendly and helpful, rooms very comfortable and clean, good value. Good location as only short walk into the town centre and free parking. Would definately stay here again. Well recommended

abbotsgm, Manager at Best Western Abbots Barton Hotel, responded to this review
Thank you for your review. I am delighted to read you enjoyed your recent stay with us. Our location is very handy for access to the city centre being only an app 10 minute walk away. Also please you found my team friendly and helpful, thank you for mentioning them. We look forward to welcoming you back very soon. Kind Regards

"Nothing too much trouble"

4
User 31/10/2018

My third annual visit to the hotel for a bridge weekend. I find that the staff are really friendly and welcoming. There is ample parking. It's an easy walk into town. The hotel is set in large enough grounds that make it peaceful at night, the rooms are comfortable and thereis always plenty of hot water.

abbotsgm, Manager at Best Western Abbots Barton Hotel, responded to this review
Thank you for your review. I am pleased you enjoyed your return visit with us and your room was to your liking. Also pleased you found my team really friendly and welcoming, thank you for giving them a mention. We hope to welcome you back again for your next bridge weekend. Kind Regards

"Nice room"

4
User 30/10/2018

Clean, good sized room. Comfortable bed. Friendly staff. Didn't eat at the hotel so can't comment on that. One downside is there is only 1 socket in the room so you can't charge a phone and laptop at the same time! Would like more coffee and milk in the room but it's the standard you get in every hotel...I just like my coffee. Other than that, not a bad stay.

abbotsgm, Manager at Best Western Abbots Barton Hotel, responded to this review
Thank you for your review. I am pleased to read you enjoyed your stay with us. I note the plug socket issue, this is something that is being addressed as part of our refurbishment. We do only provide a certain amount of tea and coffee on the hospitality trays, we are always more than happy to supply more when requested. Kind Regards

"Brilliant Stay"

5
keirajodi, London, United Kingdom 29/10/2018

I booked a single room for the night and they upgraded me to a double bed so I would be comfier which was lovely!! The bed was a dream, so comfy and has such a nice sleep. All the facilities are fantastic, lovely bath and little touches with the soap and shower bits are always great. The staff were all friendly and welcoming too. Thanks a BUNCH!

abbotsgm, Manager at Best Western Abbots Barton Hotel, responded to this review
Thank you for your review. I am pleased you enjoyed your upgraded room and found the bed to be comfortable. We will always try and upgrade when we have the availability. Also pleased you found my team friendly and welcoming, thank you for giving them a mention. We hope to welcome you back again. Kind Regards

"Great value for money"

5
tacumabosi, Auckland, New Zealand 28/10/2018

Stayed here for one night. Arrived late and left early, so didn't use the restaurant facilities, but the comfort of the room for a stop over was great value. The bed was comfortable, the shower was good. The staff were helpful even though we checked in really late. The grounds are attractive and it's handy to the cathedral. Would recommend.

"great building yet boring"

1
Dee C, Kent 24/10/2018

I can't recommend this hotel. Mainly because it is rather corporate and doesn't feel as if anyone cares. I attend meetings here semi regularly and whilst it is a great venue and location, close to the centre of Canterbury, there is no feel of a guiding hand who cares. Disappointingly anonymous.

"Very comfortable"

4
pigletReading, Reading 17/10/2018

A very nice hotel, comfortable and with friendly staff. We were arranging a large group weekend and the hotel's group organiser couldn't have been more helpful. Everyone thought that it was very good value and full of praise.

abbotsgm, Manager at Best Western Abbots Barton Hotel, responded to this review
Thank you for your review. I am delighted your group and yourselves enjoyed your stay with us. I am pleased to hear my group organiser was helpful and looked after you. Kind Regards

"Great location"

4
2014Gary, Wirral, United Kingdom 16/10/2018

This is the second time I have stayed at the hotel, I usually stay every 7/8 week to attend a course at CCCU. The staff are fantastic and location is great. Keep up the good work. See you in December 2018

abbotsgm, Manager at Best Western Abbots Barton Hotel, responded to this review
Thank you for your review. Delighted to read you enjoy staying with us and our location is perfect for your needs. I am also pleased you find my team fantastic, they do work very hard to look after all our guests, thank you for mentioning them. We look forward to seeing you again in December. Kind Regards

"Comfortable hotel with great food"

4
Diane K, South Brunswick, New Jersey 16/10/2018

double room was large for an English hotel. Bed was a little hard but comfortable. No safe or fridge. Free fast wifi. Enough electrical outlets. Excellent air conditioning. Largish bathroom. Shower/bathtub combo. Large fluffy towels. The food here was some of the best convention food I'd ever had. Over 3 days, all the food was delicious. Well worth coming just for that!

abbotsgm, Manager at Best Western Abbots Barton Hotel, responded to this review
Thank you for your review. I am pleased you enjoyed your stay with us. Mattresses are a very personal thing, but I'm pleased you still found it comfortable if a little hard for your liking. We do not have safes or fridges in our rooms, however we are more than happy to store items in our main safe, or food items in our kitchen fridge. I'm delighted you found our food offerings delicious, we do try to source as much of our produce locally and ethically, thank you for giving this a mention. Kind Regards

"Birthday Treat"

5
J1621CQangelac, Hornchurch, United Kingdom 15/10/2018

Booked a standard double room for one night with breakfast. Pre booked restaurant for evening. On arrival we were up graded to a suite, 4poster +jacuzzi. I had asked previously whether the chateaubriand was still on menu, unfortunately it wasn't. When we went down to dinner the head waiter informed us the chief had got it in special for us. This whole experience was wonderful and we would highly recommend this hotel. ,

abbotsgm, Manager at Best Western Abbots Barton Hotel, responded to this review
Thank you for your review. I am pleased we made your birthday treat a wonderful one. We will always try and do something a bit special when we know it is a special occasion. Our menus do change regularly with the seasons, I am pleased however my team were able to get the Chateaubriand in especially for you. We hope to welcome you back again very soon. Kind Regards

"Cosy and comfortable!"

4
fuengirolajoan, Fuengirola 15/10/2018

Lovely hotel with very expensive g&t! We had dinner there which was first class. The staff were wonderful and the maitre d' was helpful and interesting making it a very pleasant evening. The room was clean and comfortable and we enjoyed the stay very much. We would have re booked for our return journey but they were full! Free parking too.

"Again"

5
jeremyh0ward, Canterbury, United Kingdom 04/10/2018

Happened, that I'm back for the second time, and as I had a great time at january so my choice is again this place. Same situation: Amazing staff who are helping in everything, lovely place! Thanks again! Best regards,

"S&K"

4
sm9932018, Sheffield, United Kingdom 02/10/2018

This was the hotel that we had our wedding in 2011. We decided to return and stay 3 nights as we were visiting Kent to catch up with friends. We wanted to stay at the Abbott as it was central to all the places that we needed to get to and we wanted to take a trip down memory lane of our special day. We had a lovely stay at the Abbott, staff were friendly and helpful, room was very clean. We only ate in the hotel at breakfast time, the food was lovely, with a cooked breakfast each morning setting us up for the day ahead. No doubt we'll return to the Abbott on the future when we make another visit to Kent, as it gives us the opportunity to relive our special day.

"Lovely One Night Stay"

4
Ken H, Ipswich, United Kingdom 01/10/2018

Excellent location for the centre of Canterbury where there is a fabulous mix of retail outlets, historical buildings and of course the cathedral. The hotel enjoys old world charm with more traditional decor and fabulous staff - everyone was so friendly. There was ample parking and check-in was a breeze. The room (122) was clean and functional with TV, hair dryer, wi-fi and tea making facilities albeit rooms on that side of the hotel don't enjoy the best view - see one of our pics uploaded. There was a good choice at breakfast and plenty of coffee. We would be more than happy to stay at the Best Western Abbots Barton Hotel again and hope to do so in the future.

abbotsgm, Manager at Best Western Abbots Barton Hotel, responded to this review
Thank you for your review. I am pleased our location was good for your needs whilst visiting Canterbury. We are a traditional hotel and classic in style I am glad this was to your liking. I am also delighted you found my team friendly and fabulous, thank you for giving them a mention. We look forward to welcoming you back again very soon. Kind Regards

"Very good, especially with a dog!"

4
Rixy09, Manchester 20/09/2018

We chose this hotel for its location (near the channel tunnel) and because it was dog friendly. The staff were extremely friendly and helpful, the room was fantastic, even having very welcome air conditioning and breakfast was fab. Our only disappointment was the evening meal, which was far overpriced for what it was. The ratatouille lasagne was rather a joke ... two pieces of round pasta with some ratatouille between them. It was seriously small and insubstantial. We would definitely return to the hotel, but we would not use the restaurant for an evening meal!

"Friendly staff, luxurious room"

4
Johnny H, Bournemouth, United Kingdom 18/09/2018

My partner and i recently stayed here and were met by friendly reception staff. Including the jacuzzi style bath which my girlfriend enjoyed! The location is incredibly convenient for short walks into the town centre. Our room was large, clean and comfortable with all the usual accoutrements to ensure an enjoyable stay.

"A very pleasant stay"

5
171neilp, Perth, Australia 18/09/2018

We enjoyed two nights in this gracious hotel, well situated within walking distance of the City centre. The room was clean, spacious and comfortable with a good en suite and a generous double bed. The service was polite and friendly and the building and services well maintained considering the hotel's age. We only used the restaurant for our breakfasts which were well prepared with a good choice of fruits and juices with the hot choices being freshly cooked. One criticism though, we had to park on the grass some distance from the entrance when it was raining due to the limited parking, to find that at least one prime parking spot at the main entrance had been taken up by a staff member.

"Was not dissapointed"

5
791mcfamily, Coventry, United Kingdom 10/09/2018

We are delighted to write ,all the staff from reception, to bar ,breakfast restaurant staff ,especailly the elderly gentleman who was so efficent ,to the night porter who i must say was so helpful at five in the morning providing me with a pint of iced water which he did willingly and without me feeling i was a nuisance.You are all a credit to the best weston and must have exellent staff trainning.I loved the hotel as it was in keeping with the building and i so hate these contemporary hotels that are not cosy ,warm and too clinical looking.The breakfast was plentyful with a great choice and we didnt have to wait for staff to ask if we wished to have tea or coffee as i mentioned the elderly gentleman was super efficient. The room was clean comfortable as was the bed.The shower was super powerful always a bonus.We have no complaints at all ,a very positive stay,thankyou to you all.

"Short trip"

4
User 10/09/2018

Nice place to stay. Close to the center. For us it was important that it is close to CATS. Easy to find the hotel. It was surprising to find sequoia in the garden. )) Next time we will get there by car as there is a parking lot available for guests. Nothing else to add.

"4 night stay dinner bed and breakfast"

3
klever11, Sandbach, United Kingdom 03/09/2018

We have just returned from this hotel as part of a 24 strong coach party. The hotel Abbots Barton was very comfortable, with in our case, an excellent and well equipped room. The staff were very friendly throughout, but unfortunately the dining experience was less than acceptable. The restaurant was overcrowded, regimented, and at most times the staff had difficulty in reaching and serving the long table provided.. In general, the quality and quantity of dishes at dinner were below the level expected. Limited choice is acceptable, but in most cases the standard of cooking was low, particularly at breakfast where hot buffet items were either underdone or lower quality. There were no hot plates. It was disappointing to have to choose every course at dinner, sometimes more than one day in advance. This only served to exacerbate the experience.

"Nice, convenient stay"

3
User 02/09/2018

We stayed here for 2 nights over a weekend, using a virgin experience voucher. It's a good location; a 10 minute stroll into the centre of town. Decor is quite old fashioned, but in keeping with Canterbury. It's nice nonetheless, and our room and bathroom was clean. The breakfast was good, and service was friendly. My only criticism is that the pillows weren't comfortable and could be replaced with better ones!

"Good hotel in Canterbury"

4
TheWinger, Calgary, Canada 30/08/2018

I have stayed here a few times over the years and I spent another night here a few weeks ago and was happy with my stay. Room was decent sized, clean, comfortable bed and big bathroom. Free parking and great breakfast to top it off, along with a 10 min walk into town. I also had lunch here which was disappointing, but needed after a long flight and then drive from Gatwick. Luckily dinner in town was amazing so made up for it. It was very hot when I was there and the AC/Fan in the room kept it comfortable. I would stay here again.

"Nice Stay"

4
Christian4, London, United Kingdom 24/08/2018

Was welcomed by Rebecca on check in who was very pleasant. Had lunch in bar area before an afternoon nap. Sandwich was nice but a little steep at £8.50 considering it came with only a few crisps. Room was spacious, a touch old fashioned with a slight smell which could of been removed with maybe a plug in air freshener or a shake and vac carpet cleaner. I brought my own scented candle which sorted it out. Bed was comfortable and coffee machine with pods was appreciated. Breakfast very good. Would stay again.

abbotsgm, Manager at Best Western Abbots Barton Hotel, responded to this review
Thank you for your review. I am pleased to read you had a nice stay with us. Our decor is in keeping with a Victorian Gothic Mansion, which I appreciate is not to everyone's taste. I have reported the smell to housekeeping to look into and rectify, my apologies for this. Thank you mentioning Rebecca, I am pleased you found her very pleasant. We look forward to welcoming you back very soon. Kind Regards

"Top class"

5
User 23/08/2018

Beautiful hotel with incredibly warm and welcoming staff who were always happy to provide to the every need of their guests!It was almost great to see a vegan option on the restaurant menu. I could not recommend it enough.

abbotsgm, Manager at Best Western Abbots Barton Hotel, responded to this review
Thank you for your review. I am delighted to read you enjoyed your stay with us and that my team looked after you well. We hope to welcome you back again very soon. Kind Regards

"Lovely hotel and location."

4
Lincolnshirechap, Shropshire 20/08/2018

Stayed overnight in Early August 2018. The hotel is being refitted and all the Best Western and hotel signs have been taken down, so there were no signs advertising it's location on the road, just a notice saying it was a Private Car Park, drove passed it! Our room was on the second floor towards the rear and we had to navigate through the workmen changing room door locks all along our corridor on arrival and departure. No real drama, but the hotel wasn't full, why put us with the locksmiths? Anyway the room as fine, breakfast excellent and sleep quality good. My review appears to be a bit negative but we enjoyed our stay and had some good 'banter' with the workmen on each occasion we used the corridor.

abbotsgm, Manager at Best Western Abbots Barton Hotel, responded to this review
Thank you for your review. I am pleased you enjoyed your stay with us. The hotel is currently undergoing a major renovation and expansion project with the addition of extra bedrooms and function space. We have just completed renewing all of our bedroom locks which is part of the refurbishment plans, I am pleased to hear this didnt impact on your stay. To allow the locks to be changed with as little impact to our guests we did take bedrooms out of service. Apart from these rooms the hotel was operating at full capacity. Best Western has been going through a re-brand, this means we have had to re-new all of our signage, which we are currently in the process of doing. I am pleased you enjoyed our breakfast offerings and that you had a good nights sleep. We hope to welcome you back once all our works are completed. Kind Regards

"Fawlty Towers?!"

2
Manichouse, Eastbourne, United Kingdom 20/08/2018

We booked 7 rooms at this hotel over 6 months ago, for a family get together in Canterbury. The hotel is lovely - nicely renovated in a quirky tasteful style. Unfortunately we found that all our rooms were on the top floor and the sloping ceilings and angled velux windows gave the impression that we were in the attic - which is what we might have expected if we had booked last minute rather than several months earlier. The first incident, as we made our way to our room was that the keycard didn't open the door of our bedroom. The staff managed to fix the lock on the door and explained that they had just had new locks fitted on the bedroom doors. Then when my daughter and her family arrived, they discovered on entering their allocated family room with their keycard that it was already occupied. Highly embarrassing!!! On our last day, our requested breakfast table for 10 was occupied by another group when we arrived for breakfast at 8am. The staff were not prepared to move any tables to accommodate us so we had to eat at separate tables. On check out the reception asked for an additional £36 for the cost of one room on top of what we had already paid - when we queried this they could not explain why there was a discrepancy so they eventually dropped the extra charge. All in all the incidents marred what would have been a lovely get together. The hotel is lovely but unfortunately the hotel is let down by a problem with staff communication. Some kind of recompense goes a long way to easing sticky problems such as these with customers but sadly they did not take the opportunity.

abbotsgm, Manager at Best Western Abbots Barton Hotel, responded to this review
Thank you for your review. Firstly I am pleased you liked our decor and found the hotel to be lovely. Our 3rd floor which has 15 bedrooms, the walls do slop in the rooms on this floor, this is the design of the building. All the rooms on this floor are to the same standard as the bedrooms on the lower floors, my apologies this was not to your liking. We have indeed just finished renewing all of our bedroom locks, this is part of the hotels refurbishment programme, and whilst in the main there were no problems once they had been installed, their were a couple of teething problems and I apologise for the inconvenience this caused. When your daughter checked in, reception were dealing with a high level of guests arriving at the same time, not that this is an excuse, and no one should be checked into an already occupied room, but on this occasion was simply a human error for which my reception team send there apologies. My Reception Supervisor with who you spoke apologised at the time, and also gave you a complimentary drinks voucher as recompense. My Front Office Manager also went through all your other reservations with you to make sure everything was correct which it was. Whilst we do not take reservations for breakfast, we do always try to keep larger parties together either on one table or on tables next to each other. I have spoken to the team who were on breakfast that morning and they inform me when you came down for breakfast the restaurant was already busy, and that they were waiting to turn tables around and it was not possible for tables to be joined due to the numbers of people needing to be seated. I have checked your reservations, 2 of which were made directly with us and the remaining being made through a 3rd party booking agent. The rates through the 3rd party booking agent were all at the same rate, the bookings made with us directly were booked in on a different rate. As with most hotels we manage our rates and these change with demand, which was explained at the time by my front office manager. The difference was removed as an apology from us and my front office manager was thanked for the apology and for removing the difference in rate from that room. My direct email was also given out to which I have not received any contact. Once again please accept my sincere apologies for the mistake that was made at check in and if you do wish to communicate further, please do not hesitate to contact me.

"FOOD in the restaurant "

5
User 17/08/2018

We enjoyed this night yet another superb dinner. The restaurant was too sparsely visited for the quality offered. Luckily they chef introduced on our second night the menu and thus we had some new choices. My wife had scallops as a starter and wonderful calf liver as a main. I had pea soup and fantastic ravioli. A louis jadot beaujolais crowned the wonderful evening. When in the neighbourhood make sure you visit this hotel restaurant.

abbotsgm, Manager at Best Western Abbots Barton Hotel, responded to this review
Thank you for your review. I am delighted you enjoyed dinner with us. We have indeed just launched our new menu, which we change on a quarterly basis. We hope to welcome you back again very soon, Kind Regards.

"Best stay during our UK roundtrip"

4
MrCanada, Baarn, The Netherlands 16/08/2018

This former personal house, now a hotel, is a old building but kept very well. It's clean, it's colourfull and it gives you a good vibe. The rooms are different, and our room was great. Spacious enough, good bathroom, with good shower! Breakfast is good and with fresh products. Fresh baked bread! Loved that! One tiny thing, there are now windows, so a bit warm during the summer. Friendly staff. There should be enough parking for everybody, they created extra space in the garden at the entrance. You can park nearby, but that will cost you GBP1.70 per hour. But as told by the staff, it should be no problem for everyone. They have some plans to extand with rooms, with a brasserie, extra parking places.

"Overnight stay"

3
User 12/08/2018

Booked as we wanted a hotel with parking where we could walk into the town. Reception were helpful in recommending the local bus service to get to Whitstable where we'd booked into Wheelers Oyster Bar. Room and hotel are very dated, but you can't fault the cleanliness exceptional. We had air con in our room which was very efficient. Only downside though was the noise from the room above us, very disturbing with people walking around. Bed was too soft so not a great nights sleep The receptionist mentioned that renovations were being done, so would consider visiting again after they're completed.

"Hot and Stuffy, but Charming and Professional"

4
ECSpencer, Honolulu, Hawaii 11/08/2018

This is a tough property to review - I stayed here for three nights in August, during a very warm period. The biggest detractor for this hotel is the lack of air conditioning. While this is quite standard in UK hotels, it doesn't make for a comfortable stay when it's over 90 degrees. There was a fan in the room, but no outlets on the wall with the windows, so it wasn't possible to blow cool air into the room at night. And if you left the windows open (even with the privacy curtains closed), you would soon be greeted with all sorts of little flying creatures covering the ceiling. The pigeons also tried to get in several times, but thankfully were not successful. The hotel is old, but well-kept, and quite peaceful for being off the main street. The staff is courteous and professional. The highlight of our stay was Pietro, part of the breakfast staff. He was such a charming and hard-working man, he made the whole stay worth it! Overall, I would recommend, but perhaps in winter...

"2 night stay for a family wedding"

5
Asmallert, Norwich, United Kingdom 06/08/2018

What can I say? Fantastic hotel! Lovely, helpful and welcoming staff and lovely room! Would definitely recommend! Can't believe that it's a 3 star hotel and its much better than 4 and five star hotels in the centre of Canterbury! Would love to return!

abbotsgm, Manager at Best Western Abbots Barton Hotel, responded to this review
Thank you for your review. I am delighted you enjoyed our stay with us and found everything to your liking. We are currently working our way through an extensive expansion and refurbishment programme which will bring us into the 4 star category. Thank you also for mentioning my team and pleased you found them all friendly and welcoming. We look forward to welcoming you back again very soon. Kind Regards

"Wedding"

5
User 06/08/2018

I stayed here for 2 nights, to attend my best friends wedding. On arrival we had a very warm welcome. The room was a very good size, and the bed was huge! We went down to the bar on the first night and had a few drinks. The staff were all very friendly. Breakfast in the morning was also pleasant. We were well looked after and had everything we needed, staff checked on us regularly. The food was good, especially the mini pastries! The hotel could do with some updating (which I believe it is getting) but the staff more than make up for this and made our stay enjoyable! Can't wait to see what the hotel looks like after the renovations are complete!

abbotsgm, Manager at Best Western Abbots Barton Hotel, responded to this review
Thank you for your review. Delighted to read you enjoyed your stay with us and that your room was to your liking. We are indeed currently undergoing a major expansion and refurbishment programme which will see all bedrooms and public areas fully refurbished, all works are being completed with as little disruption to our guests as possible. I am pleased all my team looked after you and were friendly, thank you for giving them a mention. We look forward to welcoming you back once all the works are complete. Kind Regards

"Nice Property"

4
robycoll, Perth, Australia 06/08/2018

We always review on value for money, do you get what you pay for. We booked this months ago before our trip from Australia This is a very well presented property for 3 star I believe Check in was easy , we did have an issue but I believe that is with the booking company and not hotel. Great location , nice decor, rooms very clean and while breakfast was not fantastic it was ok. It was within walking distance from the town centre Canterbury , very nice town We enjoyed our stay. I have heard People in the north of the UK are more friendly and so far I would agree. A couple of people at the hotel were very friendly but most were not. Emma at the bar was great,Pietro in the dinning was also great Thank you We would say again

abbotsgm, Manager at Best Western Abbots Barton Hotel, responded to this review
Thank you for your review. I am pleased to read you enjoyed your stay with us and that our decor was to your liking. I usually receive positive feedback regarding my team being friendly and helpful, as most of the reviews on here will show, I can only apologise if you found this not to be the case. I have passed your comments onto the team so that this can be addressed. I am sorry to hear you didn't find our breakfasts fantastic, I will pass your comments onto the head chef so improvements can be made. I am however pleased to hear you would stay with us again and we look forward to welcoming you back. Kind Regards.

"Wedding Visit"

5
SarahCole124, Canterbury, United Kingdom 06/08/2018

I stayed in August 2018 to get married in Canterbury. From the moment I arrived the staff were friendly and welcoming, nothing was too much trouble. Our room (318) was spacious and nicely decorated. I visited the restaurant with my bridal party for breakfast before my wedding, it was busy but a table for 8 was quickly made up with no trouble. There was a big selection for breakfast, all freshly prepared. Staff were filling items and checking everyone was happy. A busy restaurant on a saturday morning but very well run by the supervisor on duty. We brought our dog and the staff made a bug fuss of him, making us all feel very welcome. We loved our stay and will definitely be back very soon!

abbotsgm, Manager at Best Western Abbots Barton Hotel, responded to this review
Thank you for your review. I am delighted to read you enjoyed your stay with us during your marriage celebrations. Breakfasts at weekends can be a very busy time and I am pleased to hear my team were keeping all the breakfast items topped up whilst still looking after everyone in a friendly manner. We look forward to welcoming you back again very soon. Kind Regards

"Very nice welcome"

5
J M, Hove, United Kingdom 01/08/2018

Took the dog along with us and she was most welcome. Staff on reception very helpful and friendly and supplied us with a local list of dog friendly places to eat. Short stay watching nearby cricket but very enjoyable.

abbotsgm, Manager at Best Western Abbots Barton Hotel, responded to this review
Thank you for your review. I am delighted to read you enjoyed your stay with us and that our location near to the cricket ground was good for your needs. I am also pleased to read that my team were all friendly and helpful, thank you for giving them a mention. We hope to welcome you back again. Kind Regards

"Comfortable hotel in easy walking distance from the center of Canterbury"

4
nanananananananah, Strasbourg, France 30/07/2018

A family of four, we spent one night at this hotel on the way to the ferry to France. The location is very practical, both for walking in to Canterbury (just a 10-minute walk away), as well as for easy access to the ferries in Dover, just a half an hour drive away. We appreciated the free onsite parking. Our family room (323) was very comfortable, if a bit cramped. The beds were very comfortable and the bathroom was well-equipped, and as our room was way at the top of the hotel in a back corner, it was very quiet in spite of the noisy wedding reception going on on the ground floor. The WiFi, however, was complicated to access and very very slow. We did not eat in the hotel restaurant, preferring to eat in the charming nearby center of town. Since we were under the roof, our room was very hot, and we would have liked to have had air conditioning. We found the price a rather high considering that breakfast was not included, but it seemed to be a fairly standard price for the region. All in all a positive experience, and we would happily stay here again.

abbotsgm, Manager at Best Western Abbots Barton Hotel, responded to this review
Thank you for your review. I am pleased to read you enjoyed your stay with us and your found our location very practical. We have been experiencing a major heat wave the passed few weeks, with temperatures reaching above 30 degrees. We only currently have air con is some of our bedrooms, we do provide fans in the rooms which currently don't have this facility. That being said this area will be addressed as part of our refurbishment plans. I am however pleased you found the room comfortable and well equipped. Our rates are competitive to the local area and I believe good value for money. We always recommend booking with the hotel direct to obtain the best available rates. We look forward to welcoming you back again. Kind Regards

"Weekend Stay"

4
stevew186400, Warwick, United Kingdom 24/07/2018

Good hotel, on site parking. The room was clean and a good size, ours was on the first floor facing the rear, no real view just a flat roof. Tea & coffee making facilities, plus usual bath/shower items. We did not use the restaurant in the evening but did take the buffet breakfast which was of a good choice. The staff were welcoming and friendly. The hotel is a 10-15 min stroll from the town which is very nice with a wide range of places to eat and drink. Overall a decent hotel and Canterbury is a nice place to visit, especially the Cathedral which is stunning!

abbotsgm, Manager at Best Western Abbots Barton Hotel, responded to this review
Thank you for your review. Pleased to read you enjoyed your weekend stay with us and you found your room to be clean and of a good size. I am also pleased you enjoyed our breakfast offerings and found my team to be welcoming and friendly. We hope to welcome you back again. Kind Regards

"Very pleasant stay"

4
Sue J, Cheshunt, United Kingdom 23/07/2018

Stayed for 1 night stopover for Whitstable oyster weekend. Hotel is a 5 - 10 minute walk to Canterbury town centre, hotel itself was very nice gothic style and has nice oldy worldy touches to it. Breakfast was lovely. Staff really pleasant. Would stay again if in the area.

abbotsgm, Manager at Best Western Abbots Barton Hotel, responded to this review
Thank you for your review. I am pleased to read you had a pleasant stay with us and that our location was good for your needs. I am delighted you enjoyed our breakfast offerings and found my team very pleasant, thank you for giving both a mention. We all look forward to welcoming you back again. Kind Regards

"Lovely hotel in a great location"

5
billbones2014, Dunstable, United Kingdom 22/07/2018

I stayed for two nights and enjoyed everything about the hotel. I stayed in a single room -- Room 1. The staff were friendly and professional. There was a lovely bar. Most importantly, I could leave the car there safely and walk into the city in ten minutes. I'd happily return.

abbotsgm, Manager at Best Western Abbots Barton Hotel, responded to this review
Thank you for your review. I am delighted to read that you enjoyed your stay with us and that everything was to your liking. I am also pleased you found all my team friendly and professional, thank you for giving them a mention. We look forward to welcoming you back again very soon. Kind Regards

"Nice hotel"

4
Janneke24, Eindhoven 21/07/2018

We visited Canterbury and stayed in this hotel. That was a good choice. We had a nice room overlooking the garden. It is a 10 minute walk to the centre of Canterbury. We would definitieve stay here again. You can park your car on site.

abbotsgm, Manager at Best Western Abbots Barton Hotel, responded to this review
Thank you for your review. I am pleased you enjoyed your recent stay with us and that your room was to your liking. We look forward to welcoming you back again very soon. Kind Regards

"Comfy bed!"

3
JuneJaundoo, Brighton, United Kingdom 20/07/2018

We stayed here for two nights, booking 2 rooms. Ours was 220 with a view over the front car park. Our sons was 301 with a view of the rubbish at the back. Room only. Both were clean and comfy. It was very hot (30+°) during our stay so we took taxis into town, these averaged at about £7/8 each trip one way. Cheerful and helpful staff. Free parking. Did the job.

abbotsgm, Manager at Best Western Abbots Barton Hotel, responded to this review
Thank you for your review. I am pleased to read that you found both your rooms clean and comfy. The hotel is currently undergoing a major renovation project, with an extension currently being built at the rear of the building. The weather certainly has been hot of late, with temperatures due to increase of the coming days. Thank you for mentioning my team, and pleased you found them all cheerful and helpful. Kind Regards

"Excellent base for visiting Kent"

4
User 16/07/2018

We decided to spend a few days in Kent so why not in the city of Canterbury. Abbots Barton Hotel is a 10 - 15 minute walk from the City Centre. You can easily spend a day there alone - be prepared to pay for the Cathedral but do make the investment (& try to look past the scaffolding) The rest of Kent is a maximum of 40 minutes away with the coast at Whitstable just 20 minutes. The Hotel itself was a very welcoming we stayed for 4 nights, our room was clean and well serviced, staff were excellent. Breakfast was very good - great options and plenty of fresh food on offer. On days 3 and 4 we had a visiting choir who arrived by coach. The dining room dynamic changed - it was full to bursting however the staff managed the situation well . They got everyone seated, the groups stayed together, breakfast service still flowed and no one seemed to suffer As it was warm we had tea in the gardens most days after spending the day site seeing. Bar staff we friendly, knew the area and help plan time out Would we go again - Yes certainly

abbotsgm, Manager at Best Western Abbots Barton Hotel, responded to this review
Thank you for your review. I am pleased to read you found us very welcoming and that your room was to your liking. My team are used to the hotel being at full capacity especially at peak breakfast times, and I am pleased to hear there were no lapses in the quality of service provided. We all look forward to welcoming you back again very soon. Kind Regards

"Great dog friendly hotel"

4
Lesley H, Eastbourne, United Kingdom 14/07/2018

We visited here last weekend with our chocolate lab. We were impressed that on arrival to our room there was a dog blanket and water bowl waiting. The room was clean and smelt lovely. The staff were really friendly and having our dog with us was no problem. We had drinks on the patio and ate in the spacious bar area both very pleasant and comfortable. The hotel was a short walk into Canterbury and had small but lovely grounds. The evening menu was fairly limited and the starters and desserts slightly over priced however the breakfast was plentiful; catering for all tastes. Staff were friendly, helpful and very eager to please. We had a lovely anniversary overnight stay.

abbotsgm, Manager at Best Western Abbots Barton Hotel, responded to this review
Thank you for your review. I am delighted to read yourselves and furry friend enjoyed your stay with us. We always like to add the additional touches for guests pets as we see them as fellow guests as-well. Our A La Carte Menu offers a choice of 9 starters,15 main courses and 9 desserts with the majority of ingredients sourced locally or ethically. All our dishes are also made in house and freshly prepared to order. I am pleased you enjoyed our breakfast offerings. Thank you also for mentioning my team and pleased you found them all friendly and helpful. Kind Regards

"My 76th Birthday Treat"

3
Anne H, Royal Tunbridge Wells, United Kingdom 12/07/2018

We chose this hotel because it was close to the Canterbury City Centre but far enough away with a 2 acre garden (their website said!) to relax in. The reception staff and porter were very helpful. Our room (Standard Twin) was nicely furnished (although the wardrobe door needed attention - Room 129 - and the modern washbasin had this ridiculous plug that allows water to flow away constantly! Just like the Greek hotels.) On our first night, as we were tired from travelling, we had dinner in the restaurant. The soup had to be returned as it was tasteless and our waitress immediately apologised. Then we ordered venison. This was a joke! We had two pieces about 1" square of venison and absolutely not acceptable. There was a wedding party in on our first night and we wondered if the kitchen had run out of food? We found a great pub nearby for the remainder of our stay for dinner. The breakfast was OK, but the restaurant staff seem very disorganised and the lighting is poor and no windows. Our chamber maid was very good and our room was always clean and the bed was comfy. I understand that the rooms are being refurbished at the moment and extra rooms are being built. With an improvement in the restaurant, the hotel is a useful place for a few days of exploring the historic City. Thoroughly recommend the boat trip on the River Stour, but not happy to pay £12.50 admission to the cathedral.

abbotsgm, Manager at Best Western Abbots Barton Hotel, responded to this review
Thank you for your review of your recent stay. I am pleased to read your room was to your liking, although do apologise about the wardrobe door and sink plug, my maintenance team have been into that room and rectified those issues and I thank you for bringing them to my attention. I was most saddened to read you did not enjoy dinner with us, and that the soup was not to your liking. I have spoken with the waiting team regarding the venison who inform me nothing was mentioned when the table check was done. We will always try to rectify an issue if we are made aware. Our restaurant does not have windows as it is an internal room, there are plans as part of our refurbishment programme to relocate the restaurant to the front of the building which will remedy this. I can only apologise you found the lighting levels low, I have never had feedback of this nature but will look to see if there are ways of improving this. Thank you also for mentioning my room attendants, they certainly do work very hard to keep the cleanliness standards that we have set out. Kind Regards

"A lovely hotel"

5
patriciahG1493PH, Boston, Massachusetts 09/07/2018

Stayed at Abbots Barton for five nights as part of a tour. My room was large, comfortable and very clean. The hotel staff were so accommodating, and handled our group of 30 with aplomb. Dinners in the dining room were delicious, especially the soups and desserts. The breakfast buffet had the best little croissants and pain au chocolat, and whatever herb was in the scrambled eggs make them extra tasty. The only complaint I had was with the pillows. Very hard, flat, foam. Investing in fluffy down pillows would be a great investment!

abbotsgm, Manager at Best Western Abbots Barton Hotel, responded to this review
Thank you for your review. I am delighted to read you enjoyed your stay with us recently and that your room was to your liking. All our pillows are non allergenic, apologies though you found yours to be flat, I have passed your comments to the head housekeeper to look into and replace where necessary. Thank you for mentioning our food offerings and I am pleased you enjoyed what we have to offer especially our croissants. I am also pleased to hear my team looked after you whilst you were here. Kind Regards

"AMAZING AFTERNOON TEA"

5
Frances S, Folkestone 08/07/2018

We brought a Groupon for afternoon tea here. Wow what a lovely surprise, we had a lovely time, whilst not the cheapest afternoon tea I've ever purchased on Groupon -well worth the money. Lovely salmon,cucumber,ham & cheese sandwiches on brown & white bread, AND the most Delicious scones I have eaten in a long time, sooo fresh, crispy on the outside and lovely and soft inside Yummm. Please give my compliments to the chef as I'm told they are made in house - and ask if I can get a dozen to take home lol ?? Washed down with lovely Earl Grey tea we then tried to tackle the Bakewell,Victoria sponge & Lemon drizzle cake. Needless to say we asked for a doggy bag. It was very quiet on this particular afternoon, and the lovely staff came and checked that we had everything that we wanted and then left us to take our time & Enjoy !! Would highly recommend with or without a Groupon voucher and we will def go again, as it's one of the best I have had for a while !

abbotsgm, Manager at Best Western Abbots Barton Hotel, responded to this review
Thank you for your review. I am delighted to read you enjoyed afternoon tea with us. I have passed your comments about the scones to the chef who is delighted you enjoyed. Our afternoon teas can currently only be purchased through the above website. We all look forward to seeing you again very soon. Kind Regards

"Restaurant could do better!"

4
DaffyDW, Andover, United Kingdom 03/07/2018

Stayed with a group of friends. The staff are all friendly and helpful but special mention must go to the night porter who was extremely helpful. Our room was one of those still in need of refurbishment, it showed, but was still acceptable. The biggest let down was in the restaurant. Breakfast on the first morning was a bit of a shambles, struggled to get anyone's attention to get tea and coffee. Also had to sort ourselves out as no one told us what was happening. Very different on 2nd morning when the supervisor was back on duty and things ran like clockwork. We had prebooked the dinner menu for the 2nd evening and although the food was good, the service was a bit rushed. First time I have been offered tea/coffee at the same time as my dessert was put on the table. It was not very fresh when we did eventually get it after savouring our dessert. Another letdown was the lack of disabled toilet for our friend, in a wheelchair, who visited us at the hotel. The gents' toilet involved steps and when we enquired, we were told that he would have to use a bedroom toilet. Overall, it was a good stay, plenty of parking but little things let it down.

abbotsgm, Manager at Best Western Abbots Barton Hotel, responded to this review
Thank you for your review. Firstly thank you for mentioning my team especially my night-porter, I am delighted to read that you found them all very friendly and helpful. My apologies for the breakfast on the first morning, this is not our normal standard of service. Your comments have been passed onto the food and beverage manager to look into and address where needed. I am however pleased the service was as it should have been the following morning. I note your point about the coffee and will discuss with the team. We currently do not have disabled facilities at the hotel, this is being addressed though as part of our refurbishment schedule. We will always offer a bedroom as our ground floors rooms allow for easier access. Kind Regards.

"Romantic hotel"

4
User 02/07/2018

Nice gentleman at RECEPTION that gave me honey for my sour throat. Romantic and Spacious room with air conditioning. Enough sparking space and nearby city center. City map can be found ready on reception desk.

abbotsgm, Manager at Best Western Abbots Barton Hotel, responded to this review
Thank you for your review. I am pleased to read that you enjoyed your stay with us and that your room was to your liking. Thank you for mentioning my reception team and please they looked after you. We hope to welcome you back again. Kind Regards.

"A very pleasant stay"

4
Tig99, London, United Kingdom 27/06/2018

Stayed for three nights on a short trip with family. The staff in the hotel are very friendly and helpful. The rooms are very clean. A little dated in places. I stayed in room number 1 on the ground floor which is a single room. It was perfectly adequate although I found the pillows were so flat and uncomfortable that I had to ask for a third one. There was a wedding there on our final night (a Saturday) which made parking very difficult as the lawn used as an overflow was being used for croquet. Bath and shower were good with an abundance of hot water. Breakfasts were ok but we had to wait on one occasion for the fruit juice to appear. There is a range of hot foot as well as the normal croissants etc. Decided to skip the 'specials' having tried one of their suggestions - eggy bread and chocolate chip - definitely don't mix! A lot of renovation work apparently going on to create more rooms and a spa area - did not cause any problems with noise.

abbotsgm, Manager at Best Western Abbots Barton Hotel, responded to this review
Thank you for your review. I am pleased to read that you had a pleasant stay with us recently and that your room was perfectly adequate. My apologies the pillows were not to your liking, we will always supply more if needed which I am pleased to read was done. Our Eggy Bread has a variety of sides available to order, I am sorry the chocolate chip option was not to your liking. We are currently undergoing a major expansion and refurbishment project as you say, all works being carried out are done with minimal impact on our guests stays. Thank you for mentioning my team, and I am pleased you found them all friendly and helpful. We hope to welcome you back again in the near future. Kind Regards.

"Overnight stay"

5
Jean R, Salisbury, United Kingdom 23/06/2018

We visited Canterbury to move our son out of university halls and decided to stay overnight and make a it a couple of days visiting beautiful Canterbury. The Best Western Hotel was a delightful hotel with a combination of old and new build. Beautiful grounds. Ample car parking. Hotel staff we found very welcoming. Extremely polite and nothing was too much trouble. The room was perfect. Very nicely decorated with onsite and a jaccuzi bath. We would not hesitate to stay there again. Mr and Mrs Steve Botham.

abbotsgm, Manager at Best Western Abbots Barton Hotel, responded to this review
Thank you for your review. Delighted you enjoyed your stay with us whilst visiting Canterbury. I am pleased you liked the decor of your room and made use of the Jacuzzi facility. Thank you also for mentioning my team, and glad you found them all welcoming and polite. We look forward to welcoming you back. Kind Regards

"Quaint hotel"

4
KS0197, Norwich, United Kingdom 23/06/2018

This hotel is the complete package: clean; good location; polite staff; and good food. Situated just outside of Canterbury, the Abbots Barton offers lovely spacious rooms and an immaculate bathroom area. Despite there being a great many rooms, you never get a feeling of being over crowded. Breakfast in the morning is fantastic with a range of hot and cold foods available. In terms of the location, the hotel is a 20-25 minute walk into Canterbury. There are other hotels a bit closer, but because of the grounds of this one, it would not be feasible to have it closer. Staff are knowledgeable of the area, but not completely of their own booking system as they failed to book the correct time fr a future visit, and then had to cancel on us. Not ideal. Generally speaking, a nice hotel which is perfect for a weekend trip to the Garden of England.

abbotsgm, Manager at Best Western Abbots Barton Hotel, responded to this review
Thank you for your review. I am pleased you enjoyed your recent stay with us and that you fund us to be the complete package. We do have some new members of the team who are still learning the reservation system, my apologies for any mistakes they made, Your comments have been passed to the front office manager so that additional training can be given. Thank you for mentioning our breakfast offerings and I am delighted everything was to your liking. We hope to welcome you back again in the future. Kind Regards

"Pleasant surprise"

4
foodie2828, Hong Kong, China 19/06/2018

Wasn't sure what to expect, but was pleasantly surprised when we got to the room. We had a nice corner room with was of good size. It is very conveniently located to the attractions in town. Would recommend this hotel. Clean, good value. Food was average, but edible.

abbotsgm, Manager at Best Western Abbots Barton Hotel, responded to this review
Thank you for your review. I am pleased we exceeded your expectations and that your room was to your liking. My apologies you only found our food offerings average, I will be discussing your feedback with the head chef. Please feel free to contact me directly with more feedback so we can use this to improve on our offerings. Kind Regards.

"Great staff,"

4
Ginnypig2018, Greater London, United Kingdom 18/06/2018

Very friendly and helpful staff. The room was a little dated but very clean. Had breakfast and an evening meal in the restaurant. Both were very nice. Good location with about a 10 minute walk into Canterbury.

abbotsgm, Manager at Best Western Abbots Barton Hotel, responded to this review
Thank you for your review. It's always nice to hear my team are doing what they do best and I'm pleased you found them friendly and helpful. We are in the process of adding on additional bedrooms to the hotel, once this is completed we have a full refurbishment of all our existing bedrooms planned to bring them more up to date. Thank you also for mentioning our food offerings and pleased you found both your breakfast and dinner to be very nice. We hope to welcome you back again. Kind Regards

"What I experienced, I liked"

4
magnolia64, Greater London 18/06/2018

I stayed for two nights here, but did not sample the food at all, so cannot comment on that. The hotel is attractive and spacious. The reception staff were pleasant and efficient. My room was faultless - spotlessly clean and well decorated with all the comforts I would want, plus space. Would definitely go again.

abbotsgm, Manager at Best Western Abbots Barton Hotel, responded to this review
Thank you for your review. Always good to hear guests enjoy their stays with us and I am pleased to read you found your room faultless and spotlessly clean. We do pride ourselves on our levels of cleanliness and my housekeepers work hard to maintain this. I am pleased you would visit us again, and we look forward to welcoming you back. Kind Regards

"Trip away."

5
Arji P, Rochester, New York 08/06/2018

Lovely room. Spacious for single room. Powerful shower and all clean. I would stay again. Lovely building and not to modern as it suits the architecture. Staff all polite and attentive. Breakfast was lovely, maybe a tad to expensive at 12.50 but was nice.

abbotsgm, Manager at Best Western Abbots Barton Hotel, responded to this review
Thank you for your review. I am delighted to read you enjoyed your stay with us and that your room was to your liking. It is always good to hear that my team were polite and attentive, thank you for giving them a mention. We hope to welcome you back again in the near future. Kind Regards.

"Beautiful old building in a great location"

3
Sharon H, Toronto 04/06/2018

As part of a Seniors Tour group who spent 7 nights at BW Abbots Barton I would definitely recommend the site for the location, very comfy rooms and for the most part very friendly front of house staff who helped immensely with directions etc. There was a wedding on the weekend we were there and they placed our group further away from where the noise would be a bit much. I am unsure if due to our length of stay .... the housekeeping staff may have been told to go over the room lightly as glasses/cups were never washed/replaced nor were coffee/tea replaced after we had used some supplies. Also repeated notes on bed to "Keep beds apart" never were adhered to, they were always together when we entered after our daily outing. Not major concerns ... the room was very comfy and beds were GREAT. Having breakfasts included and many of our dinners proved a bit much .... the selection of food in the morning was exactly the same every day, no changes and it was a bit repetitive for a 7 day stretch. Staff were very busy and run off their feet in a.m. Fresh fruit was grapefruit and prunes, with the usual assortment of other normal items. The fried eggs sitting in oil was soooo very unappetizing. Dinners were off and on .... the presentation was there but not the quantity or quality. Risotto was offered to us as either an Appetizer or Main Meal (or both) most days. The portion of bread at dinner offered is maybe 3"x 2" ... appr ... it was a joke. A nice roll would have been so much better. If you had soup ... it was only a few spoonfuls and you were done. HOTEL GREAT ... Restaurant .... go out and eat elsewhere.

abbotsgm, Manager at Best Western Abbots Barton Hotel, responded to this review
Thank you for your review. Firstly it is great to see that our location was good for you and you found our rooms very comfy. I have passed your comments onto my head housekeeper regarding the servicing of your room, so that she can feed back down to the team. They don't change the plastic tumblers unless they have been placed in the bin, I have now changed this policy so that they get replaced daily if they have been used. Our breakfast offerings do not change, although we do offer a wide variety of choices, from the continental with cereals, fresh fruits, ham and cheese, granola, dried fruits, home made bread to the full cooked options of eggs bacon sausages mushrooms and tomatoes, we also have an a la carte menu with other additional dishes which are cooked fresh to order. The bread given out at dinner is made fresh in house, naturally we would have supplied more if asked. We usually get positive feedback about our food from tour groups, so I can only apologise that our offerings were not to your liking. Finally thank you for mentioning my team, and I am pleased you found them friendly and helpful with your queries. Kind Regards

"Nice hotel but food not up to the expected standard"

3
Kim W, Coventry, United Kingdom 29/05/2018

This is a pleasant and handily placed hotel with nice rooms and friendly staff. It is very good for a visit to the centre of Canterbury about a 10 minute walk away. Its one problem is that it presents a gourmet menu (venison, lobster, duck etc.) but does not deliver it consistently. We stayed a couple of years ago and the food was sometimes mediocre, and we found it so again this month. Steak overdone and chips in a similar condition - pretty basic errors really.

abbotsgm, Manager at Best Western Abbots Barton Hotel, responded to this review
Thank you for your review. I'm sorry to hear that you weren't happy with your meal in our restaurant, I will pass your comments on to the kitchen team. We're glad to hear that you found the hotel to be comfortable and our staff friendly. Kind Regards.

"Has parking, Miss the restaurant"

3
Btravellor, Bellingen, Australia 28/05/2018

Reasonable hotel, bit dated, clean, staff not very interested in their job. Visited the restaurant for dinner. Not a pleasant experience, staff in training with no trainer, repeated our order three times. finally arrived and in my steak was inedible, still had blood running and raw in centre. Staff insisted on cooking another one, tasty, salty and tough. No need to visit again.

abbotsgm, Manager at Best Western Abbots Barton Hotel, responded to this review
Thank you for your review of your stay back in April. I am pleased to hear you found us a reasonable and clean hotel. Our decor is classic in style to match the Victorian Gothic mansion in which it sits, I appreciate this may not be to everyone's taste. Please accept my apologies for the issues you encountered in the restaurant, we have had some new members join our team in the last few months, but whilst training they are never left unsupervised, their is always a supervisor on shift during restaurant opening times. I have fed your feedback to the head chef regarding your steaks, thank you for bringing this to my attention. Kind Regards

"Excellent stay"

5
GRaeR62, Gravesend, United Kingdom 26/05/2018

We were just overnight guests with plans in Canterbury and therefore didn't try the restaurant but overall, it's a beautiful hotel with friendly staff and our room—way up on the top floor—was spacious, clean, tastefully decorated, and very comfortable. The Abbots Barton exceeded our expectations; we've stayed in places that were a lot more expensive but not nearly as nice. I've seen some reviews where people complain about it being "old fashioned" but we found that to be part of its charm! We were, at first, a little concerned about the walk into the city centre but it wasn't as far as we thought—probably about 10 minutes or so—and quite a pleasant little hike at that! The only drawback we can think of was the air conditioning unit in the room. The room was quite warm when we got there and we turned on the A/C to cool it off; it didn't cool the room much and there was quite a lot of condensation that dripped from it onto the desktop below. Once the sun went down, however, we turned it off and opened the windows for the night and it was fine. It was one of the quietest places we've stayed as well! We would definitely like to stay here again next time we're in Canterbury!

abbotsgm, Manager at Best Western Abbots Barton Hotel, responded to this review
Thank you for your review. I am delighted to hear you had an excellent stay with us and that your room was to your liking. My apologies you had issues with the air conditioner, I will have maintenance check the unit. We look forward to welcoming you back very soon. Kind Regards

"Nice and handy"

4
terry_cushing, Motueka, New Zealand 25/05/2018

The hotel is just a walk to the centre of Canterbury.Check in was fast and efficient. The room was tidy and clean, The staff were helpful and polite. Breakfast was plentiful with a good variety choices, although they could do with additional toasters. Will definitely book there again.

abbotsgm, Manager at Best Western Abbots Barton Hotel, responded to this review
Thank you for your review. I am pleased to read you enjoyed your stay with us, and our location was good for your needs. Also pleased you enjoyed our breakfast offerings and found all my team to be helpful and polite. We look forward to welcoming you back again soon. Kind Regards

"Business overnighter "

3
Pullsomestrings, Lancashire 23/05/2018

Great location for Canterbury and staff friendly and helpful. Free parking on site seemed adequate. Decoration is quite old fashioned in the general areas and rooms. There was a number of retirees staying who were on a tourist bus tour so probably in line with this type of guest expectation. I was in what seemed to be a bridal suite with a 4 poster bed, seating area and jacuzzi bath. All very nice but the bathroom had no shower unit so had to sit in the jacuzzi holding a shower head attached to the bath taps above my head. Not really what you want on a business trip. Breakfast was ok but pretty basic, with boiled potatoes but no hash browns. Very limited choice of fruit unless you like figs/prunes... So in summary the hotel is ok, but if you want a modern contemporary hotel, it's not for you.

abbotsgm, Manager at Best Western Abbots Barton Hotel, responded to this review
Thank you for your review. I am pleased you found my team friendly and helpful and that our location was great for your needs. We are a traditional style hotel and our decor in keeping with the Victorian Gothic Mansion in which it sits, I appreciate this may not be to the taste of everyone who may prefer somewhere more contemporary. Our four poster room is one of our deluxe rooms, which does come with a Jacuzzi bath. We would have been more than happy to find an alternative room with a shower if you had made us aware at the time. Our breakfast buffet consists of continental and hot cooked items along with an a la carte menu for cooked to order items. On the buffet we also put out fresh melon, pineapple, strawberries and grapes along side the figs and prunes. The saute potatoes are oven cooked and not boiled, all our hot breakfast items are cooked from fresh, we do not purchase pre-made frozen products such as hash browns. Kind Regards

"avoid room 5!"

3
Allison H, London, United Kingdom 16/05/2018

If you are travelling solo make sure they give you a room with a double bed. Room 5 is a very old-fashioned and small room with a single bed and for some reason I couldn't work out they have tightly nailed blue plastic gauze across the 3 windows, making it feel very claustrophobic and difficult to get fresh air. I booked online as a single adult but when I went back online the price for a double was cheaper than the room they gave me. I didn't bother complaining but won't stay again.

abbotsgm, Manager at Best Western Abbots Barton Hotel, responded to this review
Thank you for your review. It is always disappointing to hear we have not met our guests expectations. I have checked your booking and you had reserved a standard single room which is advertised as having a single bed. These rooms are smaller in size. Our ground floor rooms do currently have protective blue gauze over the windows, this is for health and safety reasons as these rooms are currently facing our expansion project, please accept my apologies this detracted on your stay. We always ask our guests to let us know if they have any issues or are not happy with their rooms so we can try and resolve it for you. Kind Regards.

"Excellent Hotel"

5
Dave_B586, Reading, United Kingdom 12/05/2018

The Abbots Barton Hotel is well appointed both inside and out. It's located in a relaxing setting. A short walk from the city centre & has ample free parking. The Hotel is extremely clean and comfortable. The restaurant is excellent. Breakfast is superb. Quality & service are consistently maintained even at peak times. ?New facilities consisting of a swimming pool & sauna etc. are being developed.?The staff are helpful, friendly & professional. A special mention needs to be made of Radmilla in reception, Dean & the reception manager, Sarah. ? In the restaurant, Oliver provided excellent service & Petro adds a touch of refinement that is rare in a hotel of this size.?A great place to stay. If you choose this hotel you won't be disappointed!

abbotsgm, Manager at Best Western Abbots Barton Hotel, responded to this review
Thank you for your review. I am delighted to read that you enjoyed your recent stay with us. We are indeed currently in the process of extending the hotel, creating additional bedrooms, a new restaurant and functions space, with further plans for a spa and swimming pool. My team do work exceptionally hard to look after all of our guests, and it nice to see that there efforts are recognised, thank you for especially giving Radmila, Dean, Sarah, Oliver and Pietro a special mention, Your kind comments have been passed onto them. We do hope to welcome you back again soon. Kind Regards.

"Invasion of privacy"

1
samuelkeyes95, Canterbury, United Kingdom 05/05/2018

I stayed at this hotel last night on the 4th of May. I went back to the hotel after my night out in Canterbury. Both myself and my friend were unaware of our level of noise when talking and laughing. The night porter then phoned the room and asked if we would mind our noise. So far so good, and good procedure. We respectfully quietened down. So we had a bath which has a jet/ spa option installed, and were talking and having a drink, to our amazement and utter disgust, the night porter entered the room whilst we were in the bath, completely breaching my human rights, the right to privacy, he did not knock on the door, or make a second phone call as should have been done. I asked the porter if he would please leave, (rather frustrated) but continued to say we were making too much noise. Not happy, I got rather cross and it ruined the rest of my evening. When speaking to the manager the next morning, I asked what noise was heard, all I was told, “it was not recorded or noted”, meaning it could have been the bath making the noise. But there is nothing in the customer policy/ rules stating we can't have a bath with the jets on. The manager didn't seem fussed, all he said was, “I will be taking it further with the night porter but that's all that he could do”. The manager didn't seem fussed that my human right had been broken or that it ruined the rest of my stay. I can be sure, never to stay at this hotel again. I was given an email so I am able to get a breakfast free of charge, however, I'm there for more then just the breakfast. To anyone who is thinking of staying at this hotel, don't expect anything grand.

abbotsgm, Manager at Best Western Abbots Barton Hotel, responded to this review
Thank you for your review and for the avoidance of doubt by readers and from our perspective. As I am sure you can appreciate when we receive a complaint about other guests making too much noise we must act upon it. In this particular case the complaint received from your neighbours was a bedroom with good separation and sound control ie: beds are not back to back etc, so the noise was ‘substantial'. Complaints were received in the early hours about the levels of noise that were coming from your room, indeed my night staff when investigating initially could hear you from the main stair case. Therefore, a call was made to your room to politely ask that the noise levels be reduced, a call which resulted in my night staff being hung up on. My night team will always monitor the situation once complaints have been received as to make sure it does not continue, which in this instance it did. Therefore, he knocked repeatedly on your door for a good 5 minutes without any answer although you could be heard inside, obviously with the amount of noise being made you were unable to hear him knocking at the door. As he was not able to get your attention whilst knocking he was left with no option but to gain entry. A decision that was not taken lightly, but the welfare of our other guests must also be taken into consideration as I am sure you can appreciate. You did speak with myself the following morning regarding the issue you encountered, to say I was not fussed is highly inaccurate and unfair. As was discussed with yourselves I would need to investigate what was being bought to my attention, I never said I couldn't say what type of noise was being produced, I said the noise was being produced by yourselves, so to say the jets on the jacuzzi bath was the possible cause is not accurate. The ‘noise' was not ‘mechanical', let's put it that way. I apologised continually for the things you were raising, I even offered yourselves a discounted stay on your next visit to Canterbury and would also include breakfast into the rate as you were staying on room only. A gesture I did not have to offer when it was yourselves causing the disturbances to other guests in the hotel. It is with respect for your ‘neighbours' and no different from respecting your neighbours where you live, a hotel is no different and we will always enforce unsociable behaviour action for the benefit of the majority without being disrespecting, if you choose to ignore this we will always reserve the right to terminate your residence with us, which we chose not to do with yourselves.

"A very traditional hotel"

4
Bon444, Dorchester, United Kingdom 30/04/2018

The location is good with sufficient car parking when we visited and only a ten minute walk into the city centre so you have no need to take the car if that's where you're heading.. Set in large grounds and well back from the road, we had absolutely no traffic noise in our room overlooking the back of the hotel. The outlook was not good but it didn't really matter as we weren't there to look out at it for long each day. More importantly it was well away from the road and nearest buildings and enabled us to sleep with open windows. I'm sure the view it will improve when the building works are completed. The room appeared to be newly decorated (apart from the armchairs which looked as though they were possibly awaiting replacement to fit in with the rest of the room?) and was large enough for us to be very comfortable. The bathroom too was spacious, absolutely spotless and well-appointed with ample supplies of toiletries. Although the shower was over the bath it had good water pressure and there was plenty of hot water. There was free WIFI, the usual coffee/tea making facilities, hair-dryer, TV, etc but no clock. The buffet breakfast had a very good selection of hot and cold fruit, cereals and hot food – the bacon was especially good. The only gripe was that the coffee was not up to the standard of the food. .Staff were friendly and helpful, though service in the bar could be rather slow. Overall, I would certainly recommend this hotel if staying in Canterbury and would happily revisit if I was in the area.

abbotsgm, Manager at Best Western Abbots Barton Hotel, responded to this review
Thank you for your review. I am pleased to read you enjoyed your recent stay with us. We are currently undergoing a major refurbishment programme, we hope to have our new bedrooms online by the end of the year, with our existing bedroom stock due to be fully refurbished once these new rooms come online. I am however please you found your room comfortable and spacious. The clock is built into the televisions and can be found at the bottom of the set. Thank you for mentioning our breakfast offerings and pleased you enjoyed what we have to offer, apologies though that the coffee was not to your liking. We look forward to welcoming you back on your next visit to Canterbury. Kind Regards

"Lovely Hotel"

5
User 30/04/2018

Stayed here for a weekend break, and was not disappointed. Such a lovely, clean hotel with very friendly staff. Just about a 5 minute walk from the town centre, so its very convenient. Comfortable beds and a quiet night's sleep. Very highly recommended.

abbotsgm, Manager at Best Western Abbots Barton Hotel, responded to this review
Thank you for your review. Delighted to hear you enjoyed your stay with us and that our location was convenient for your needs. I am pleased you found all my team friendly and our beds comfortable. We hope to welcome you back again soon. Kind Regards

"Pleasant, easily found and accessible to Canterbury"

4
227129John, Bromsgrove, United Kingdom 26/04/2018

Comfortable superior double room.but up in eaves with no direct outlook. Surprised that no biscuits supplied with tea making facility.Staff very helpful and efficient. Breakfasts good.Dinner menu rather expensive but food was good.

abbotsgm, Manager at Best Western Abbots Barton Hotel, responded to this review
Thank you for your review. Glad to hear you found your room comfortable. We don't supply biscuits on the hospitality trays, but we would be more than happy to supply if requested. I'm pleased you enjoyed our breakfast and dinner offerings and found my team friendly and efficient, thank you for giving both a mention. We hope to welcome you back again. Kind Regards

"Brief overnight stay but very comfortable"

5
pipsterusa, Fredericksburg, Virginia 23/04/2018

First impressions of Abbots Barton Hotel was lovely. Friendly welcome at reception always helps and we were greeted with such. We only stayed overnight but loved the experience. Parking is tight and for our visit we had to use the 'overflow' parking on the grass lawn in front of the hotel but this was not a problem for us. It is possible to drive up to the door of the hotel to drop off bags if necessary. Our room was very attractive, light and welcoming. Clean and nicely decorated. No attractive view out of our window but again, not a problem for our purposes. We had a quick pint in the lounge which was lovely except for numerous stray coffee/tea trays left by other guests. It was noticeable but did not spoil our enjoyment of the hotel and its amenities but suspect service might be slow during the week. We loved the proximity and easy walking distance to the city which is why we will definitely choose to stay here again.

abbotsgm, Manager at Best Western Abbots Barton Hotel, responded to this review
Thank you for your review. I am delighted to read you enjoyed your stay with us and my team looked after you well whilst here. My apologies for the bar tables not being cleared, this does not sound like the normal standards we deliver and will be looking into that. The hotel is currently undergoing a redevelopment programme which will see additional facilities added, this has meant the loss of part of our car park whilst works are carried out. We look forward to welcoming you back again very soon. Kind Regards

"Great Find"

5
edthered7, hastings 23/04/2018

Check in was fast and staff very pleasant, they didn't realise that we had our dog with us but this was no problem and a bowl and blanket were quickly delivered to our room on the 1st floor. The room was large with all facilities needed, bathroom was big again with shower and bath wash. shower was excellent with massive bath sheets changed daily. Hotel is only a 5 minute walk to Tesco express and 10 mins into center. Breakfast: As we had the dog with us we were set up in bar area. which was fine. on the 1st night we had a breakfast waiter called Carmello who was a credit to the Hotel (thank you Carmello) As it turns out Carmello has only been working for a short while, im sure he will be there a long time. Breakfast it self is Buffet style and whilst im not a big fan of this i must say it was very good with one small niggle that even thou the fried eggs look wonderful the yolks were always hard even when i asked for fresh ones they came out with hard yolks. 2nd day i changed to poached and these were perfect. But all round a great find and we will definitely be staying here again. Thank you all for a very comfortable stay . Tim

abbotsgm, Manager at Best Western Abbots Barton Hotel, responded to this review
Thank you for your review. I am delighted you enjoyed your stay with us and that your room was to your liking. I'm pleased you enjoyed our breakfast offerings, apologies though for the over cooked eggs, I have passed your comments onto the breakfast chef so that this can be rectified. We look forward to welcoming you back very soon. Kind Regards.

"Work trip"

4
paulastevens2016, Oxford, United Kingdom 23/04/2018

Booked here as it was cheaper than the nearby Premier Inn....and what a find! Things didn't start out great as I arrived at the hotel with a colleague to discover that the room bookings had been incorrectly passed on by the 3rd party online booking system and that my room had been missed from the booking. However the staff on reception were extremely helpful and despite the hotel being very busy they were able to find me a room for the night. The room itself was wonderful with an extremely comfortable bed and a large luxurious bath. In a brilliant location with just a short walk to the city centre. The breakfast was plentiful and freshly prepared. Overall, despite the minor glitch at arrival, a marvellous stay.

abbotsgm, Manager at Best Western Abbots Barton Hotel, responded to this review
Thank you for your review. I'm pleased to read my team were able to rectify the mistake made by the 3rd party booking agent and that this didn't detract from your stay. I am also pleased you enjoyed our breakfast offerings. We hope to welcome you back again soon. Kind Regards

"Good Location Hotel"

4
Martyn-Tracey, Luton, United Kingdom 22/04/2018

Friendly staff and very clean hotel which what we saw was well kept and maintained. It was about 12 minutes to the town centre and around 15/ 20 to the cathedral walking. We did not eat at the hotel so can't comment on the food. The bar had a good selection of beer and spirits The rooms were spacious the bed comfortable but the shower was poor and needed replacement . I did inform the reception on leaving.

abbotsgm, Manager at Best Western Abbots Barton Hotel, responded to this review
Thank you for your review. I'm pleased to hear you had a good stay with us and you found your room spacious and comfortable. My apologies for the shower this has since been replaced, thank you for bringing it to our attention on check out. Thank you also for mentioning my team and pleased you found them all friendly. We hope to welcome you back again soon. Kind Regards

"Ideal for attending Kent County Cricket"

4
furbysmum, Orpington 10/04/2018

A 3-star,traditional-style,comfortable hotel at a fair price. Our double room was a bit tight but was clean, well equipped,with a comfortable bed, and warm,once I put the radiator on. We did not have time to take dinner there but had some excellent,generously filled sandwiches.The buffet breakfast was good. I particularly enjoyed tinned figs and a very generous dish of smoked salmon and scrambled egg,the latter being beautifully cooked.My partner enjoyed a generous portion of kippers and poached eggs but there was also,of course,a cold buffet and help-yourself full English,in addition to all the usual juices,yoghurts,cereals,grapefruit,patisserie and different breads. Service was good throughout. The receptionist was very helpful and efficient and willingly helped with luggage,which being disabled we very much appreciated.She also booked a taxi and,without being asked ,chased it up when it was late in arriving. The waiter who brought the sandwiches was very friendly and willingly brought extra water for our pot of tea. Breakfast staff were keeping the buffet well stocked and keeping tables tidy. There was a reasonable amount of parking space on site and disabled parking close to the main entrance. Reception helpfully gave us a ground floor room near amenities. There were a few small niggles. We needed to order flannels, water,biscuits and more tea and milk. I have to say that all of these,in addition to extra pillows, were brought very cheerfully and quickly to our room,by friendly and helpful staff.There was also only one set of towels and no toilet brush and toilet paper almost ran out.The hotel handbook makes it plain that guests can obtain these and lots of other items if they request them and the receptionist was charming about our requests,pointing out that the night porter would also help guests if needed.However,we did not discover what we wanted until quite late in the evening, and then bit by bit, so felt uncomfortable at having to keep ringing for room service. So I think there is an issue re. provision of consumables,if only to prevent staff being run off their feet! Overall,this is a well-run,comfortable hotel with well-trained staff,eager to please. We would definitely stay there again and recommend it.

abbotsgm, Manager at Best Western Abbots Barton Hotel, responded to this review
Thank you for your review. I am pleased to read all the positives of your stay with us including our food offerings for both lounge service and breakfast and delighted you enjoyed what we have to offer. I am also pleased to hear that my team looked after you during your stay and you found them all to be friendly and willing. We do not supply face clothes in the rooms, we do hold a stock of them available on request, Bottled water is available for purchase from the bar or through rooms service. We do not supply biscuits on our hospitality trays, and my reception team will always supply more tea, coffee, milk, sugar etc on request. We place one set of towels in the bathroom and an additional set in the dressing table drawer, my apologies this was not made clear to you. All bedrooms come with 2 toilet rolls as standard. For hygiene reasons we do not have toilet brushes in the bathrooms. My team are always here to meet any of our guests needs, I can only apologise if you felt uncomfortable asking. I am however pleased these were only small niggles, and didn't detract from your stay with us, We look forward to welcoming you back again soon. Kind Regards.

"Unexpected Luxury"

5
Tacy55, Nevada, Missouri 10/04/2018

This was a beautiful and historic place to stay. The building was historic and it the historic feel followed through the décor. The room was beautiful, the beds comfortable and the towels thick and thirsty. The staff was friendly and helpful and the breakfast delicious. I would stay here again without any hesitation. It was one of the best hotels ever.

abbotsgm, Manager at Best Western Abbots Barton Hotel, responded to this review
Thank you for your review. I am delighted to read you enjoyed your stay with us and that our decor was to your liking. I am also pleased you found all my team to be friendly and helpful, thank you for giving them a mention, and that you found our breakfast offerings delicious. We look forward to welcoming you back again very soon. Kind Regards

"Mostly good with a few hiccups"

3
Jamie-Lee B, Essex, United Kingdom 10/04/2018

Prior to our stay, we needed to ask for a room with easy access due to a knee operation I had. The hotel was accommodating and put us near the lift. The room was a good size and well kept, although the metal on the bath was showing through. I liked the decor and the bedding was comfortable. One issue that became more of a problem was the heat of the room. The bathroom radiator was constantly on high and the room was so warm my make up was melting! It didn't help that the team cleaning the room kept fully closing the windows we'd left on latch. The air con unit in the room wasn't working either. When we checked in, we were happy to hear we were bed and breakfast as we didn't remember booking it, however on the second day the kitchen tried to charge £50 for two days worth of breakfasts. Turns out the receptionist on our arrival got it wrong. The person dealing with us tried to get me to sign the money off regardless and said “you won't have to pay all of it”. Luckily, my partner spoke to reception and the debt got written off. The handling of the situation by staff initially wasn't great, especially first thing in the morning! Overall, with these niggles, I'd say the stay was average. It's a shame as the building itself was quite impressive.

abbotsgm, Manager at Best Western Abbots Barton Hotel, responded to this review
Thank you for your review. I am pleased my team were helpful in arranging your special requests. The towel rails in the bathrooms are currently not individually controlled, but a quick call to reception and we could have got this turned off for you, also the same with the air conditioning if it had been reported to us we could have got this fixed straight away for you. Please accept my apologies for the human error that occurred during check in regarding the information given about breakfast. I have spoken with my front office team regarding this. It is a standard procedure for guests charging any extras to their room accounts to be asked to sign for them. We did as a gesture of goodwill remove the 2 days breakfasts due to the error that had occurred. I am whoever pleased you found our building to be impressive. Kind Regards

"Just lovely..."

5
User 10/04/2018

Took the family and our dog to stay. Lovely family room, lush food, friendly staff and a cracking buffet breakfast. Would recommend, especially the prosecco! This is our second visit and both times we had a late dinner in the restaurant which was a real treat, staff made our young daughter very welcome. The dog was provided with a bowl and blanket in our nicely sized and decorated room.

abbotsgm, Manager at Best Western Abbots Barton Hotel, responded to this review
Thank you for your review. It is always a pleasure to hear back from returning guests and I am delighted that everything was to your liking including our food offerings. We always like to look after our furry visitors as they are fellow guests also. Thank you for mentioning my team and pleased they paid special attention to your daughter making her feel welcome. We hope to welcome you back again very soon. Kind Regards

"Could do a little better"

3
User 03/04/2018

Nice Hotel and very friendly and helpful staff. Food expensive in restaurant for evening meal and very slow to be delivered to table. Breakfast buffet can be chaotic at busy times and hot food running out ( example - no bacon)

abbotsgm, Manager at Best Western Abbots Barton Hotel, responded to this review
Thank you for your review. I am pleased you found us to be a nice hotel and all my team to be friendly and helpful. My apologies you felt the evening meal was over-priced, I personally don't think we are, bearing in mind we use locally or ethically sourced products. Also as I am sure you have seen in the news recently about a number of national restaurant chains in trouble due to rising costs and overheads, which is the same for us as an independent hotel. Breakfast at peak times can be very busy especially when everyone wants to eat at the same time. I apologise some of the hot food items ran out, we do replenish food items regularly, there sometimes maybe a couple of minutes wait whilst items are still being cooked. Your feedback has been passed on to the relevant people so that improvements can be made. Kind Regards

"50th birthday "

5
User 02/04/2018

Lovely hotel. Really friendly staff and superb room. The bar staff were great making us sandwiches at 1.30am. Very clean and great location. Five minute walk to the centre of Canterbury. Defo go back to the hotel.

abbotsgm, Manager at Best Western Abbots Barton Hotel, responded to this review
Thank you for your review. I'm pleased your enjoyed your recent stay with us and you found everything to be very clean. Thank you also for mentioning my team especially my bar team and pleased to hear that they looked after you. We look forward to welcoming you back very soon. Kind Regards.

"Great city break"

4
Christine S, Huntingdon and Peterborough, null, United Kingdom 02/04/2018

Stayed in a luxury twin room, very nice, only problem noisy neighbours on the Friday night ( not the hotel's problem some people should have more consideration ). Hotel only a 10 min walk from Canterbury, free parking excellent. Breakfast very nice. Would recommend to anyone wishing to visit the area.

abbotsgm, Manager at Best Western Abbots Barton Hotel, responded to this review
Thank you for your review. Pleased to read you enjoyed your stay with us and that the room was to your liking. My apologies for your neighbours disturbing you, we would have always had a word with them if we had been made aware. We hope to welcome you back again. Kind Regards

"Relaxation personified!"

5
19Marco72, Portsmouth, England, United Kingdom 01/04/2018

We stayed here for the Easter weekend and despite the weather, we can report that it's situated close to the town centre, 10 minute walk with everything close by and so much to see and do. As we love walking, shopping and drinking (tea and coffee) outside, it was perfect for us. Thoroughly recommend the hotel for a short or long stay. Sarah and her reception team along with all her excellent team of staff made us feel very welcome. Nothing was too much trouble for us, even the night porter took the trouble to make Sarah a lovely cup of tea when she wasn't feeling too well early Saturday morning. Breakfast was delicious and a special mention to Pietro for his personalised service, again all the staff couldn't have been any more accommodating. Definitely coming back in the not too distant future where we hope the weather will be kinder so I can show Sarah other parts of the beautiful county that is the garden of England. Thank you all once again and keep up the excellent work and high standards.

abbotsgm, Manager at Best Western Abbots Barton Hotel, responded to this review
Thank you for your review. I am delighted to read you enjoyed your stay with us. As you say our location is only a short distance into the city centre and other attractions. I am also pleased you enjoyed our breakfast offerings and that the breakfast team looked after you, thank you for giving Pietro a special mention, he definitely is an asset to the hotel, also thank you for giving Sarah a mention as well. I have passed your kind comments onto them. It is my teams main priority to look after our guests and it is always nice to hear we are doing the job well. We look forward to welcoming you back again in the very near future. Kind Regards.

"Good value and close to olde central Canterbury"

4
WestHamEddie, Romford England 28/03/2018

Stayed for 1 night I a 'King twin room' Pleasant olde hotel a 10 min easy walk from the main attractions. Corridors are a bit of a maze to find your room, but not a problem. Comfortable beds. TV, tea/coffee maker. Clean. Polite staff Bar is somewhat expensive, as is the breakfast. View from room 124 is of an unpleasant junk yard. Outside parking. Caters for weddings, so could become crowded. We would stay again when visiting Canterbury.

abbotsgm, Manager at Best Western Abbots Barton Hotel, responded to this review
Thank you for your review. I'm pleased to read you found your bed comfortable and room clean. We are currently undergoing an expansion project which will in the future see additional facilities added to the hotel, some of our bedrooms do currently overlook these works. We do hold weddings at the hotel along with other types of functions and conferences, we always try to make sure these do not impede on other guests when they are taking place. I am glad to hear you would stay again and we all look forward to welcoming you back on your next visit. Kind Regards

"Canterbury visit"

5
User 25/03/2018

Lived up to our expectations. Friendly and helpful staff. Hotel convenient for walk into town or to County Cricket Ground (about 10/15 minutes for either Free parking appreciated. We would definitely stay there again

abbotsgm, Manager at Best Western Abbots Barton Hotel, responded to this review
Thank you for your review. I am pleased that we lived up to your expectations on your recent stay with us and that you found us convenient for both the city centre and the cricket ground. Thank you for mentioning my team, and pleased you found them all friendly and helpful. We look forward to welcoming you back again soon. Kind Regards

"Amazing nights stay! "

5
User 23/03/2018

We visited this hotel through virgin experience and I am so please I picked this one! It was our anniversary and wanted to stay somewhere we haven't been before and loved the look of this hotel. It didn't disappoint! As soon as we arrive we were welcomed by a lovely lady at reception who wished us a happy anniversary and gave us our room key. We went up a few flights of stairs to fine an amazing room! We had been upgraded! (Room 104) It was a beautiful huge room. Everything we needed and so clean too. A lovely little touch was the anniversary card and chocolates from the hotel. Thank you so much for that! We were booked in the restaurant but before went to the bar for a cheeky one and the barman was sweet and polite. We were then welcomed by a young man in the restaurant (can't remember his name) who wished us happy anniversary too. The dinner was amazing. Can't stop thinking about it. We got a complimentary glass of fizz which was a lovely touch from the duty manager (again didn't know his name!) We were too stuffed for dessert so they brought out a slate of 7 chocolates for each year we had been married. So cute! A great nights sleep on a very comfortable bed. Breakfast was delicious and great variety of a full English, cereals and pastries. The only slight request would be hash browns instead of potatoes and mushrooms. That's just a preference. We checked out of the hotel and was allowed to park there whilst we went exploring Canterbury which is only a 10 minute walk. Ignore the negative reviews. A fabulous hotel with amazing staff. Thank you all for a memorable nights stay and making us feel special and so welcome. Alison & Nathan

abbotsgm, Manager at Best Western Abbots Barton Hotel, responded to this review
Thank you for your review. I am so pleased to read that we did not disappoint and that you enjoyed your anniversary with us. When we know it is a special occasion we do like to go that extra mile to make it as special as we can. I am delighted to read you made full use of our restaurant both for dinner and breakfast and that everything was to your liking. I have relayed your feedback to the whole team and they are so pleased to hear that they made your anniversary a memorable one. We all hope to welcome you back again; Kind Regards

"Dodgy TV lowers a good score"

3
Jude064, London 22/03/2018

This would be a good place to stay for tourists visiting Canterbury, or the cricket ground (where I was going for a conference). I was in a genuine single room, but it was well laid out with a desk and sensible power points. The wifi (The Cloud) was good and reliable (not always my experience with The Cloud). It's an older building with new extensions so this affects the styling and décor. The TV annoyingly switched itself off and on again every five minutes, coming back each time with the volume on high. There was also a silly thing with the taps on the sink that hardly reached the sink itself but the shower was excellent and there was a bath. However, I nearly gave them all the points back because it had a window in the bathroom (small pleasures – none of that ineffective/noisy fan thing going on). I had dinner in the restaurant and this was fine – nicely served and a step up from the budget rate I had paid for the room. So, I can recommend this hotel – I would just avoid room 218 until they mend the TV – which they promised to do quickly!

abbotsgm, Manager at Best Western Abbots Barton Hotel, responded to this review
Thank you for your review. Firstly my apologies for the problems you encountered with your television, we did experience a problem with the system during your stay which has now been fixed. I am however pleased this didn't distract to much during your stay with us and that everything else in your room was functioning correctly. Also pleased you enjoyed dinner with us and found that it was nicely served. We hope to welcome you back again soon. Kind Regards

"I ripped off due to "large booking""

1
425robert, Essex , UK 17/03/2018

Arrived to find no space in car park , lounges or bars , had to have coffee in a corridor Told they had a large booking . Tried to book a evening meal in resturant , told fully booked due to a large booking We're told we could eat in the bar at 8.30 were the same menu would be available . Arrived just before 8.30. Barman was not aware of the booking and told us a limited menu only was available if the chef was agreeable , the manager was called who told us a cancellation has occurred and they could now get us in the resturant at 9pm, we agreed . Arrived at 9 promptly to find the resturant nearly empty, taken to our table and ordered food , whilst waiting for it to arrive the waiter reappeared and asked if we wanted dessert later as he wanted to close at 9.30 , thought it a bit rude but felt we would not want dessert so said no . First course arrived and then the staff started to clear the tables whilst we were eating . My partner had mussels , most of the shells were empty , one not opened at all , I showing it might be bad . The waiter told us he would advise the chef , nothing heard. Second course arrived and then the staff started to set up for breakfast, bringing in the hot boilers etc. We could not say the staff were ignoring us as the kept staring at us , we felt very unwelcome , if they do not want us after 9 why book us in at 9. Out night was ruined but we were tired so went to bed very upset. Breakfast next day was a farce . Disorganised , moved from a private table after we were shown to it to a group table as two waiters argued who had the right to it . Several people were complaining about the service . On checking out explained we were upset and were given 10 per cent off the meal . The receptionist was apologetic and again gave the explanation of "a large booking" We ended up feeling like we were second class customers , l would strongly advise anyone to avoid this place due to its appalling customer service

"slept like a baby"

4
Karen P, Canberra, Australia 16/03/2018

We drove pass the gate not thinking this lovely old mansion was the hotel. Formerly the residence of the Canterbury Mayor, this converted mansion is a lovely spot to spend the night or longer. set in large grounds, we had absolutely no traffic noise. Our room was functional and big enough for us to be very comfortable. The bathroom was a little overheated for our tastes, but it was well appointed and spotlessly clean, as was the main area. The bed and pillows were very comfortable and a good night's sleep was assured. Staff were all friendly, helpful and professional.

"Wedding Anniversary Break"

4
Peter C, Southampton, United Kingdom 11/03/2018

As a more mature couple, my wife and I try to take a couple of nights away around the time of our wedding anniversary. We have previous experience with the Best Western chain some years ago, which was good and so decided to try them again. The hotel is set in pleasant quiet surroundings and is more of a country house design, despite being very close to the city. We arrived slightly early to check-in and were politely asked to wait in the lounge bar. The greeting from the receptionist was both friendly and efficient and within ten minutes, we were able to check-in. We had booked an Executive room which was on the third floor. The room size was more than adequate, however the first impression was of how immaculately clean the room and bathroom were (in fact the whole hotel was spotless). We stayed for two nights and ate in the hotel both evenings. The food and service were first rate. The staff, whether at breakfast or in the evening, were really genuinely friendly and we felt very comfortable and at home. If there was a criticism, we found the beds too hard for our preference and in our bathroom, the toilet roll holder was loose, but otherwise everything else was spot-on. We had a really good stay, which was made special by the warmth of the staff and the quality of the food. Certainly one to remember.

"Awesome hotel, loved it!"

5
Sherri59, Perth, Australia 10/03/2018

So glad we chose this hotel to stay in on an overnight visit to Canterbury, it is amazing! Super friendly staff in every area of the hotel, the room was just gorgeous and well equipped, had dinner in the dining room and it was second to none (could challenge any top restaurant in London), lovely breakfast, and best of all, great value for money! I will certainly recommend this hotel to anyone visiting the area.

"Disappointing break."

1
rogandmel, Bruton, United Kingdom 07/03/2018

The hotel is as such quite acceptable with a well appointed room ( only 2 tea bags ) so far so good. We came here to visit both family and friends and my wife had booked the hotel for a pleasant stay at the middle of our mid week break. Our problem was the restaurant with it's very uninspiring menu, eyewateringly high prices and the smallest portion sizes we have ever seen. To be asked to pay £14 for a tiny portion of oven baked mackerel fillet, it was just about a half of one of the 4 fillets of the fish, was outrageous. The vegetables accompanying the dish were some very small potato pieces and I think, a little spinach. The rest of the menu items were £5 or £6 more expensive plus an extra £3.50 for each additional vegetable choice on top of that. Having complained to the waitress I was surprised to be totally ignored by staff so the only opportunity to record my complaint was to write on the bill that it was a very poor meal. I don't know how they have the cheek to stay open as a restaurant. Avoid this restaurant at all costs. Here is a pic of my dinner

Mark C, Operations Director at Best Western Abbots Barton Hotel, responded to this review
Thank you for your review Always disappointing to read that people aren't happy and I too am disappointed with 'no action' by the Restaurant team and the Duty Manager. This has been discussed as they all have the authority without reference to management to satisfy any complaint and I am at a loss as to why this didn't happen on this occasion and therefore please accept my sincere apologies. Overall and personally I don't think we are overpriced bearing in mind we use local high quality products but as I am sure you have seen in the news recently a very large amount of Restaurant Chains are in trouble due to rising costs and indeed we as an independent hotel are experiencing an unprecedented increase in costs due to varying factors. One minor point is that a Mackerel has 2 fillets not 4 but I tend to agree with you on this occasion that perhaps the whole fish should have been used and this will be addressed on our upcoming seasonal menu change. Please feel free to contact me if you would like to.

"Perfect!!!"

5
Alexandre C, Paris, France 05/03/2018

My parents and I stayed here for two nights as we traveled to Canterbury to celebrate my sister's 21st birthday. The hotel seems to have been a manor before. The hotel and the rooms have a 20s-30s-40s vintage vibe. My room was stunningly huge and still very warm and cozy and welcoming! The bathroom was very nice as well, and the bathtub had jets as well, which was brilliant as I really needed to relax because the train ride to Canterbury was a total nightmare because of the snow! And the bed was very comfortable and the breakfast was superb!!!

"Plush, friendly, leafy, convenient"

5
dianaC587JH, London, United Kingdom 04/03/2018

Lovely place, set back from the road in leafy gardens but only 10 mins walk into town. Lots of cosy nooks and crannies to sit in. A warm welcome and actually a very warm place to stay during the cold snap we had at the end of Feb. Breakfast was lavish, and the waiting staff were very professional and helpful, could not do enough for you. The very patient and helpful Dean on reception made it extra special. Would thoroughly recommend.

"Stayed 3 nights with our dog"

4
Lorraine W, Benfleet, United Kingdom 04/03/2018

The hotel is well situated for getting into the town either a walk or a short bus ride. Plenty of parking. When we first arrived the room was cold so they gave us an extra heater which helped. The first night we had a snack in the bar which was very good. We had breakfast in the bar every morning as we wished to have our dog with us which was fantastic. I am not a cooked breakfast person so the choice was limited. Our room was nice and spacious and one evening we had room service which was timely, efficient and tasted very good. Every member of staff we encountered were very friendly and helpful. Inadvertently we left an iPad behind in the room, as we were driving back home we got a call from reception to say they had found it. Nothing was too much trouble they packaged it up and returned it to us. Thank you Abbots Barton for your efforts.

"A very good bed and breakfast hotel."

3
jeff G, Canvey island Essex 01/03/2018

I shall review the hotel on a bed and breakfast basis only, and the Fountain restaurant separately. Stayed here from 12th to 17th Feb with friends, this is a fine Victorian Gothic style building with modern extensions to the rear, plenty of free parking ( when there is not a wedding on). Hotel reception was friendly and efficient as we were on D/B/B it was explained that we were allowed £30 PER PERSON to order from the ridiculously overpriced menu, anything over the £30 per person would be added to our final bill. With careful choice in choosing you could just about get a three course meal in budget, but more about that later. We were directed to our room which was of good size, the room was well furnished in English hotel style and very clean and warm. The bathroom was of a good size nice and clean too. The carpet and decoration was in good order. All of the corridors were carpeted, clean and decorated with period style paintings on the walls, the hotel had a nice ambience about it. After a very good nights sleep in a very comfortable bed we went down for breakfast, a buffet affair with everything you could reasonably want, nicely cooked and well presented,when an elderly Italian gentleman “PIETRO “ was on duty, everything ran like a well oiled machine (PIETRO was the breakfast head waiter and his years of service turned waiting on table into an art form) food and crockery were always available and everything was topped up immediately it was required, tables were cleared of crockery as you finished with it and it was excellent. Unfortunately when PIETRO was off duty standards slipped, food and crockery kept running out, one day the baine Marie for the bacon wasn't even plugged in, and the used crockery and breakfast things just piled up on the table until we had finished. But all in all we had a good wholesome breakfast each morning to set us up for the day. In conclusion I would rate this hotel as a good bed and breakfast hotel within good striking distance of Canterbury town centre. My wife and I would happily return here on a bed and breakfast basis only. The Fountain Restaurant, We were very much looking forward to our evening meal as the menu looked tempting, if overpriced. All side orders of vegetables were priced at £3.50 each We selected grilled prawns as a starter, it consisted of 3 small prawns on a lettuce leaf, £9.00 per person. My wife ordered the whole peppered mackerel with accompanying vegetables, he mackerel was one small fillet of, presented on a bed of vegetables which had been given a bad tasting garnish, £14, I ordered the slow cooked belly of pork @£19; And was presented with half of a pork strip approx 4 inches by 1/2 inch by 1 inch thick, it was 50% fat and an absolute rip off, My friend ordered the minute steak which was tough, over cooked and served with hand cut chips, which as a result of being fried at too high a temperature were over cooked on the outside and a little under cooked in the middle. The sweets were an assortment of catering supplier sourced gateaux and tarts or ice cream starting from £6 per portion. We retired to the bar area after a vey disappointing meal, we the looked at the bar menu, and decided that tomorrow we would order from that, as our thinking was and my friend said ( a chef of 60 years experience, who I may add I have never heard complain about hotel food before) “ it takes a special kind of talent to f—-k up a burger. Little did we know, the chef had this special talent, two of us had the burger, Black on the outside, the cheese topping had literally evaporated in the microwave during reheating and dry throughout, inedible and £13 each We requested the duty manager and voiced our disappointment we asked for the chef to come to our table, he was embarrassed went to see the chef and came back and said” the chef said he didn't make them, he just warmed them up”really? We decided that two nights of culinary disaster was enough and changed our reservation to bed and breakfast only for the next three days and asked for an adjustment to our room rate, as would eat out for the rest of our stay. The next day we were advised that upon booking in we were given the wrong information, the evening meal allowance should have been £30 per room, not per person. I attach photos of the menus, it is not possible for two persons to have two courses at these inflated prices, a totally misleading interpretation of bed, breakfast and evening meal and I suspect in contravention of sales description legislation. In all honesty this is the very worse hotel food I / we have ever endured which surprises me as I have read all reviews going back to 2012 and a couple posted since our return. Was the chef sick and not on duty ? Did they have an agency cook during our stay? I have no idea, but in fairness to the hotels reputation they should have closed the restaurant. My friend made the observation, the hotel is full, the car park is full, but the maximum people we saw in the restaurant was seven, including our party of four, every picture tells a story!!k

"its a cosy doggy friendly comfy staying at your nanas kind of place"

4
helena s, London, United Kingdom 26/02/2018

We stayed here between xmas and new year. And it was lovely. Big fires friendly staf & knowledgeable. Great parking and a superb set you up for the day breakfast. Room was Clean warm with tea & coffee. Nice bar lots of sleepy dogs in front of fire...I loved it ...a calm oasis after xmas. We were all ready to explore Canterbury and Whitstable.

"Lovely building...... but very BAD management "

1
waynecA8701QH, Gloucestershire, United Kingdom 25/02/2018

In spite of being a Best Western Rewards Diamond member, the shocking service I received from Management of this hotel beggars belief. It all started with a leaking shower which could not be fixed on a Saturday “because maintenance wasn't on until Tuesday”! Then offered 25% discount by Duty Manager for my next stay, but when I checked in they denied all knowledge and the Duty Manager in question was (conveniently) “on leave”. In my opinion the General Manager should be dismissed as they run a pathetic organisation that will never see me again. Sadly Canterbury is so busy that they will always be full and continue with their “take it or leave it” attitude.

Mark C, General Manager at Best Western Abbots Barton Hotel, responded to this review
Thank you for your review and for the benefit of doubt for readers and from our perspective this is the chain of events: There was no leaking shower - you were in a room, like 90% of our rooms, that have a shower over a bath. From my understanding of the issue and the fact that your shower curtain was dry - this is what caused 'water on the bathroom floor'. You refused, before our looking into the issue, a room move to assist you. As a gesture from us we offered to reduce your bill accordingly and at the time you politely declined and stated you were not after a discount. As you declined you were offered a room upgrade on your next stay not a discount which was done for the 23rd February as promised. Staff, including the Duty Manager, are allowed to take holidays and please feel free to contact me directly if you wish to see our biometrics on this so that the insinuation of us making it up can be dismissed. Overall our staff go above and beyond as our reviews generally show. Canterbury is not busy in February and we cannot 'take it or leave it' but with our levels of service and achieving 80% occupancy in this month which is way above our 'competitor set' generally would speak for itself. We are not perfect in any way shape or form but we do try to make up for it any any way we can. We respect our 'reward' members especially but when confronted with the facts, our Duty Managers record every single incident on a shift however small so that we can refer. Thank you also for calling me pathetic and asking for my dismissal, without even speaking to me or making any contact on any dis satisfaction at all. Just to put our side ..........

"Romantic Birthday treat"

4
Katrina C, Surrey, United Kingdom 25/02/2018

Comfortable hotel, good location, pleasant appearance. Breakfast was very good. The bed was a bit uncomfortable too large and undulating. A reasonable walk into the city centre where we went to the cinema and had dinner before walking back.

abbotsgm, Manager at Best Western Abbots Barton Hotel, responded to this review
Thank you for your review. Pleased to read you enjoyed your stay with us, and that our location was good for your needs. Apologies your bed was not to your liking, these are a very personal thing with some people preferring softer or harder mattresses. I am however pleased you enjoyed our breakfast offerings, thank you for mentioning. We hope to welcome you back again. Kind Regards

"Amazing "

5
User 25/02/2018

Wish could give more stars as it deserves it. Our room was amazing it was huge also had a jacuzzi bath. Definitely had the wow factor. We had a meal the restaurant the food was amazing waiter was very friendly . The only criticism of the restaurant was the course seemed to come out very close together. After the meal we went through to the bar the waiter offer to bring through the rest of my bottle of wine and the ice bucket the bar Amman was very friendly too. I do feel breakfast was bit of let down not very friendly staff not rude just not chatty or helpful. That aside plenty of choice of food for breakfast yummy rhubarb juice Reception staff were lovely too Can not recommend this hotel enough Will most definitely be returning at some point Thank you so much for a fantastic stay

abbotsgm, Manager at Best Western Abbots Barton Hotel, responded to this review
Thank you for your review. I am delighted to read you enjoyed your stay with us and that your room was to your liking. I note you comments about the speed between courses at dinner, and will pass your feedback onto the kitchen. Also my apologies you found the breakfast staff not chatty or helpful enough, we pride ourselves on our customer service, so will be talking with the restaurant team about this. I am however pleased these couple of niggles didn't affect your stay, and we looking forward to welcoming you back very soon. Kind Regards

"A really dog friendly hotel. "

5
misssarahwilkins, Leighton Buzzard, United Kingdom 21/02/2018

We have spent one really enjoyable night at this hotel, it was the 1st time we brought our dog with us and the hotel with their super friendly and polite staff could not have done any more to make life easy for us and Daisy! Dog bowl and blanket were provided and we were able to eat in the bar with her. A really lovely experience and we will definitely bring Daisy with us again, Ps and the food was really good.

"Birthday treat"

5
J1621CQangelac, Hornchurch, United Kingdom 20/02/2018

Stayed for one night for my husbands birthday. Booked the restaurant for the evening, our dinner was superb. As it was midweek I wondered if the full al a cart menu would be available, it was and was excellent. Breakfast was self service, full English everything available and kept restocked. Plenty of fresh fruit and cereal. The staff here are very helpful and courteous. The hotel is spotless and very welcoming. This hotel has own parking and 8 minute walk to high street. So very convenient. Canterbury has a lot of History and lovely shopping, so lots of interesting places to visit.

"Ideal base for city visit"

5
Gary B, Dubai, United Arab Emirates 19/02/2018

As with Best Western generally, this hotel has a traditional style, and is all the better for it. If you want the "contemporary" look, you won't like the period feel and decor, but I personally liked it. The staff are very good, breakfast is excellent, the rooms are comfortable, clean and well appointed. Ample free onsite parking despite its location only 15 mins walk from the centre of Canterbury is a big plus. One minor issue is the way the building has been extended may mean a long trail through corridors, up and down short flights of stairs and through multiple fire doors. Easy if you are fit and carrying little or no luggage; a major effort if you have heavy/large bags. But I assume staff would have assisted if I'd asked them. Other than that, it's perfect.

"Fountains restaurant disappointment!"

3
User 19/02/2018

Stayed for 2 nights, dated decor but clean & tidy enough with helpful staff, spot on for a 3 star. Please don't use the restaurant in the evening though how on earth they were awarded an AA rosette I will never know, it was awful!!

"Last minute trip"

4
User 16/02/2018

It was a last minute trip as the one we had planned (to Spain) had to be cancelled as documents were lost days before we were meant to leave... Our disappointment notwithstanding, we enjoyed our time in Canterbury and the hotel was adequately located for us to explore the city. Room was ok, nothing special, but good enough for us. Breakfast not special, but acceptable. Value for money was pretty reasonable, too.

abbotsgm, Manager at Best Western Abbots Barton Hotel, responded to this review
Thank your for your review from your stay in April 2017. I am pleased you enjoyed your time in Canterbury and you found us adequately located for exploring the city. I am sorry to hear you only found your room and breakfast just acceptable and nothing special, we are currently in the process of a full renovation project which will see all bedrooms and public areas fully refurbished in the near future. Kind Regards

"We were made very welcome"

5
DaveMcInally, Northamptonshire 12/02/2018

A strikingly stunning building ideally located for those exploring Canterbury. The building has a quaint feel to it. Has plenty of character. Welcomes dogs. Efficient and effective service throughout our stay. Foods wise we only had breakfast. A buffet affair, but orders for alternatives were available. I can say the kippers were a delight. Fresh fruit platter is always a winner. I can also recommend the sausages and lime juice. The car parking is the only negative. Small car park and small spaces.

abbotsgm, Manager at Best Western Abbots Barton Hotel, responded to this review
Thank you for your review. I am pleased to read that we made you feel very welcome during your recent stay with us and you found the service efficient and effective. We are very lucky to be set within a Victorian Gothic Mansion House, and I'm pleased our traditional decor was to your liking. We are currently operating with a reduced car park, due to the extension works we are having completed to add additional facilities to the hotel. We do have an overflow car park on the front lawn for when the main car park is full. Thank you for mentioning our breakfast offerings and I'm delighted you enjoyed your kippers and fresh fruit. We hope to welcome you back again. Kind Regards

"Lovely place to stay"

5
_lorrainedagger, Bristol, United Kingdom 11/02/2018

My husband and myself stayed for a couple of days last week. Staff are very freindly and helpful, made us feel welcome on arrival. Hotel is in a great location, only a short walk into town, and the cathedral. Our room was lovely, had all the facilities we needed. We didn't dine in the hotel in the evening, but we can recommend the breakfasts that were great, plenty of choices,.

abbotsgm, Manager at Best Western Abbots Barton Hotel, responded to this review
Thank you for your review. I'm pleased our location was good for your needs whilst visiting Canterbury, and that you liked the room you was allocated. Thank you for mentioning my team, and pleased they all made you feel welcome. We hope to welcome you back again, Kind Regards

"1night business visit"

5
186334Traveller610, Leicester, United Kingdom 06/02/2018

Only stooped one night , excellent looking cation (of me) , used the bar for food at night , good menu choice ,excellent breakfast , friendly staff , room clean and tidy. I was on the top floor, if your not able body , you may prefer a lower room

abbotsgm, Manager at Best Western Abbots Barton Hotel, responded to this review
Thank you for your review. Pleased to read you enjoyed your recent stay with us. We do have a lift that services all floors in the hotel for any guests not wishing to use the stairs. Thank you for mentioning our food offerings, and pleased you enjoyed both dinner in our bar and breakfast the following morning. We hope to welcome you back again. Kind Regards

"Reliably consistent"

5
David30102014, Scunthorpe, United Kingdom 05/02/2018

We come to Abbots several times a year for long weekends. Our regular returns says it all. We see changes in Reception Staff from time to time, but we are always welcomed as if "coming home" and there is never a shortage of helpfulness and good cheer. Our room is always well-serviced and while we eat out (with local family members) more often than not, when we have dined or breakfasted in the hotel it has always been good.

abbotsgm, Manager at Best Western Abbots Barton Hotel, responded to this review
Thank you for your review. Always good to hear from returning guests, our team has changed over the years, although we do still have a couple of originals with us. But I'm pleased even my newer team members still make you feel at home when returning. We look forward to welcoming you back again very soon. Kind Regards

"Anniversary treat"

5
User 03/02/2018

This is a lovely, comfortable hotel, full of gothic character. The decor suits the 200yr old building, giving it a feeling of warmth and grandeur. I booked a one night stay as a surprise for hubby for our Anniversary. I felt the price was reasonable and they offered a free upgrade which I was happy to accept. Hubby was impressed with my choice - the room was spacious with everything you'd expect:- tea, coffee, TV, Wi-Fi & a sumptuous bed and the unexpected bonus of a jacuzzi bath. The lovely staff had left us an anniversary card and truffles which was a lovely gesture. We felt quite spoiled. We had dinner in their fountain restaurant. The chef had made bread rolls and marmite butter beautifully presented on a slate. Tasted delicious. There was plenty of choice on the menu for vegetarians and for those who are gluten free. The portions look deceptively small due to the huge plates they are presented on but they are filling. Good quality food. The only thing I wasn't keen on was the shrouds of white tablecloths. Maybe some colour needs to be layered over the white. The room was warm and quiet, we turned the AC unit off for the night. Breakfast was the usual buffet choice, fresh and tasty and you could order other things if you wished. I recommend this hotel for a quiet getaway and I will return. Thank you everyone for a lovely stay and making us feel special.

abbotsgm, Manager at Best Western Abbots Barton Hotel, responded to this review
Thank you for your review. Delighted to read you enjoyed your anniversary with us, we do always like to go that extra mile when we know it is a special occasion. I note your comments about the table clothes, and will review this with the team. I'm pleased you enjoyed our dinner and breakfast offerings, especially our home made bread rolls and marmite butter. We look forward to welcoming you back again very soon. Kind Regards

"Lovely room, friendly and helpful staff"

4
Robin W, Crawley, United Kingdom 02/02/2018

We have stayed at this hotel on a number of occasions. The rooms are lovely and the staff helpful and friendly. The location is excellent within easy walking distance of the city centre. The restaurant food is very good and can also be taken in the bar. Whitstable is a short drive away and next along the coast try Tankerton Castle for a cream tea after a walk along the shore.

"Gastronomic delight !!"

5
Jackie D, Northampton, United Kingdom 02/02/2018

A group of us stayed here on a business trip for 3 nights . Wow, we were all absolutely blown away and delighted with every aspect of our stay, it was a shame we had to work each day! The hotel staff without exception are fabulous, they seriously can't do enough for you. The food in the restaurant is stunning, gastronomic perfection and if I lived closer I'd be in for lunch and dinner on a regular basis.

"Work "

5
User 31/01/2018

Beautiful friendly hotel ! The catering staff were in particular so attentive and lovely and food amazing ! Bed and room very comfortable ! My only feedback would have been to have some herbal tea eg camomile added to the tray in the bedroom ! Thanks

"Overnight stop"

4
traveller986, Worthing, United Kingdom 30/01/2018

Room was warm, clean and quiet as building is set back from the busy road. Reception staff were cheerful and friendly. Only a short 10 minute walk into Canterbury. We would certainly stay here again. There were even gluten free biscuits with the tea making facilities as I mentioned I needed gluten free in the booking.

abbotsgm, Manager at Best Western Abbots Barton Hotel, responded to this review
Thank you for your review. Pleased to read you found your room warm, clean and quiet, being set back from the road definitely does help reduce any traffic noise. Thank you for mentioning my team and glad you found them all friendly and cheerful. I'm also pleased you enjoyed the gluten free biscuits in your room. We hope to welcome you back again soon. Kind Regards

"5 star service"

5
neil c, Southampton, United Kingdom 28/01/2018

My wife, dog and I stayed here for 4 nights in Jan 2018 for a city break. This is a delightfully old fashioned building with winding corridors and lots of wood panelling. All areas were spotless and the room was well equipped. While the facilities are limited, the staff more than made up for it with the sort of service I expect from 5 star. The bar/lounge was quiet and friendly with a small library and board games available. The restaurant was expensive but the food was fabulous. As a Coeliac, I found the labelling on the menu particularly helpful. Location also good; just a short walk to the city centre. Good value for those seeking a quiet break.

abbotsgm, Manager at Best Western Abbots Barton Hotel, responded to this review
Thank you for your review. I am delighted to read you enjoyed your stay with us and that our location was good for your city break. My team do work exceptionally hard to look after all our guests and make sure they enjoy there stay with us, thank you for mentioning them. I'm also pleased you found our menu labelling helpful and the food offering fabulous. We hope to welcome you back, should you ever revisit Canterbury. Kind Regards

"Good hotel"

4
kerryj628, Kingston, Canada 25/01/2018

Stayed one night, booked through work. Great location in town but also quiet and set in own grounds. Bit 1980's decor with swags and tails but I thought it was sweet. Breakfast was very tasty with good choice although did think it a bit odd there was nothing ‘wet' on the full English- no beans etc! Single bed in room- work booked single room so can't complain but most hotels seem to give you a double nowadays even if you're a single traveller. Would stay there again, very clean, nice and friendly staff.

abbotsgm, Manager at Best Western Abbots Barton Hotel, responded to this review
Thank you for your review. I am pleased to read you enjoyed your stay with us and you found our decor to be sweet, there are plans in motion for a full refurbishment of the hotel once our expansion works are completed. I am also pleased you enjoyed our breakfast offerings and found it all tasty. We do have beans available, these along with a selection of other items not out on the buffet are available to order from the breakfast menu and freshly cooked to order. My apologies this was not communicated with you. Thank you for mentioning my team and pleased you found them all to be friendly. Kind Regards

"Great Hotel and location for a visit to Canterbury"

5
HAJ1991, Essex, United Kingdom 21/01/2018

Great service and good value for money. The rooms are clean and well appointed and the food was very good. The staff are very friendly and welcoming. The hotel is only a short walk to the centre of Canterbury (15 min), but is in a quiet location just off the main road. Highly recommended.

"Great location"

4
User 20/01/2018

Only about 15 minutes walk to the city made this a great location for our one night stay so we could explore Canterbury. We were Very surprised to be upgraded to the bridal suite which was lovely! What a nice gesture. Would recommend this hotel and will stay again if we go back To Canterbury.

"Lovely visit"

4
jeremyh0ward, Canterbury, United Kingdom 17/01/2018

I spent two nights here, worth every pound. Very cozy, home feela place. My room with single bad was quite good. Thank you for having me even i had no booking before my visit. Best regards for the staff,

"Great little hotel break"

5
chrisscoo, Norwich, United Kingdom 17/01/2018

Stayed here for one night in January. The reception staff were friendly, polite and informative. We had a great dinner in the restaurant, the staff again were friendly and helpful. The room was warm, spacious and nicely decorated. This hotel is close to the city and has ample free parking, the staff are wonderful and the rooms comfortable and spacious. What more could you want! We will definitely visit again!

"Lovely place "

5
User 16/01/2018

We stayed for 2 night an had a great time staff are friendly an very helpful we had breakfast on both mornings an 1 evening meal the food was lovely. It's only a 10 mins walk to the shopping centre. I would definitely recommend an we will definitely book again the next time we have go to visit family

"A good base to explore Canterbury"

4
magic_chimp, Brighton 14/01/2018

Stayed in mid December for a two night stay. I had a single room which was very well appointed, with a very comfortable bed and the bed next to the radiator, so keeping the room nice & toasty was very easy. Good sized bathroom and the shower was very powerful and hot. There were Christmas parties on each night I was there but I wasn't disturbed by any undue noise, in fact if you weren't downstairs you wouldn't have known a party was happening! Previous comments mention noise (slamming doors etc) but this is generally due to fellow patrons with no awareness of their surroundings or consideration for their fellow guests. This happens at any hotel so always carry a pair of earplugs if you are that sensitive to noise! Nice bar area - being an ale drinker would have been nice to have the local brew on draught rather than in bottles but a minor gripe. Cannot comment on food as ate out in Canterbury for the duration of the stay but staff were pleasant, helpful & friendly and if I return to Canterbury wouldn't hesitate to use this hotel again. It is in a very good location for exploring Canterbury as only a 10 min walk from everything.

"Nice hotel"

3
ASLtraveller, Essex, United Kingdom 13/01/2018

We got a good deal but forgot to add breakfast. Through the website this would have cost an extra £9 for two of us but we were unable to change the reservation on line. The hotel would not let us cancel and rebook (despite us calling within 10 mins of placing the booking) but would let us add breakfast for an extra £25! The booking site were happy to cancel and rebook but needed the hotels permission which they refused to give! When we arrived we were told where our room was which took ages to reach. In reality, we discovered a staircase next to our room which led directly to reception! Why direct us the long way?Door was very hard to open and lock on inside was unsafe imo. The hotel itself looked lovely from the outside and is in a great location. We paid under £50 for 1 night and would not pay more than this. Would have given more stars if hotel would have honored the advertised price instead of trying to get more money from us.

"Not the most comfortable or relaxing hotel"

3
twihard, Southampton, United Kingdom 10/01/2018

The location of this hotel is great. Only 10-15 minutes walk to the city centre and easy to use as a base for exploring Canterbury and the surrounding areas. Also great as it has free parking. Hotel staff are friendly, polite and welcoming. The hotel has character but it is old and is in need of a bit of tlc and modernisation. This hotel is not the best to stay at for comfort though. The beds are old, lumpy and uncomfortable. The pillows are awful, flat and seems like they have had them for donkeys years. The hotel is very noisy at night from door slamming, hearing people above, to the side of you, in the bath, talking etc and noisy fans or air conditioning units going all night. Also, the breakfast is just ok and certainly not worth £12.95, the sausages look like they have not been cooked and the bacon looked uncooked too. Bit of a poor choice for everything else too. For comfort, the premier inn just along the road is far better. I don't think I would return to this hotel.

abbotsgm, Manager at Best Western Abbots Barton Hotel, responded to this review
Thank you for your review. Always disappointing to read that we have not fully met our guests expectations. As you may have noticed the hotel is undergoing major renovation works to extend the property to add additional bedrooms and facilities. We are hoping to have the new bedrooms come online this year, after which a full refurbishment of our existing bedroom stock is scheduled along with all the public areas. Additional sound proofing of all the rooms is also scheduled to help improve the guest experience. Apologies our breakfast offerings were not to your liking, we will always cook items fresh to order to how our guests like it (ie crispy bacon) when requested. We take all feedback seriously, and your comments have been fed back to the relevant departments to investigate and action. Kind Regards

"comfortable and friendly"

5
User 08/01/2018

Only a short walk to Canterbury cathedral and the shops in town. Very pleasant staff and comfortable rooms. I was also very happy with the decorations, and the characteristic furniture. I found that the maps they had at the vounter were also helpful in finding my wy as O explored the old town.

abbotsgm, Manager at Best Western Abbots Barton Hotel, responded to this review
Thank you for your review. I am pleased that our classic decor was to your liking and you found your room to be comfortable. We are only a short walk into the main city centre, and I'm pleased our location was perfect for your needs. Kind Regards

"The Best Western Abbott's Barton in Canterbury"

5
jeanette6, London 08/01/2018

My daughter and I spent 1 night in this amazing hotel in Canterbury. From the building to the rooms and the staff this was an amazing experience. I would recommend this hotel 1000% to anyone who is looking for comfort and indulgence.

abbotsgm, Manager at Best Western Abbots Barton Hotel, responded to this review
Thank you for your review. Wow this is high praise indeed, I am so pleased we were able to make your stay so amazing. You comments about my team have been passed onto them, thank you for giving them a mention. Myself and team hope to welcome you back again very soon. Kind Regards

"New year gala dinner stay."

5
User 06/01/2018

Room very good, large and practical with good lighting. Food was excellent throughout the stay. Staff were hardworking,friendly and helpfull. Ideally located for visiting the town centre with it's wonderful Cathedral.Really enjoyed the stay and wouldn't hesitate 2 recommend this hotel. .

abbotsgm, Manager at Best Western Abbots Barton Hotel, responded to this review
Thank you for your review. I am delighted to read you enjoyed seeing the new year in with us at our gala dinner. My team definitely worked very hard on this night to make sure everyone had a great time, and I'm pleased you found them all friendly and helpful, thank you for giving them a mention. We hope to to welcome you back to see the next new year in. Kind Regards

"Great Hotel, good location."

5
jason t, Adelaide, Australia 06/01/2018

We loved every moment of our stay, from the moment you walk in you will be impressed. We had room 103 which was spacious, clean and well equipped with a view over the front towards the grounds. We enjoyed a drink or two in their bar and found it to be overall a nice place to spend a few nights (the Hotel, not the bar although I could have). It is about a 10 min walk to the city centre so good for those wanting to see the Cathedral etc. We ate in their restaurant for breakfast and dinner, on both occasions we felt the service and food to be good too. They have a good amount of parking too if it helps? Overall we would definitely book here again if passing through.

abbotsgm, Manager at Best Western Abbots Barton Hotel, responded to this review
Thank you for your review. Delighted to read you enjoyed your recent stay with us and that room 103 was to your liking. I am also pleased you enjoyed both dinner and breakfast with us and found the food and service to be good. We look forward to welcoming you back wen you next pass through. Kind Regards

"New Years eve stay and gala meal"

4
probbins2000, London, United Kingdom 02/01/2018

We were very please with the hotel. the room was lovely and the staff very polite and helpful. We also attended the Gala evening and meal. Service was great and the staff worked very hard serving some 60 people in one serving. Unfortunately we felt a bit disappointed as the food was not that great, good portion sizes but a little over cooked for our liking. Good fun atmosphere. Thanks to Ms Vogle for all your hard work

abbotsgm, Manager at Best Western Abbots Barton Hotel, responded to this review
Thank you for your review. I am pleased to read you enjoyed seeing in the new year with us and that your room was to your liking. I have passed your comments about the food to my head chef, my apologies it was not cooked to your liking. Thank you for mentioning my team, especially Emma who I have passed your comments onto. Kind Regards

"Good choice"

5
MalcolmT1, London, United Kingdom 02/01/2018

A lovely hotel, prompt service and lovely common space. Single room was fine and there was plenty of parking. About a 15 min walk to the town centre. Unless you want to be right in the centre, this is a good choice.

abbotsgm, Manager at Best Western Abbots Barton Hotel, responded to this review
Thank you for your review. I'm pleased to read we were a good choice for your recent visit to Canterbury and that everything was to your liking. We hope to welcome you back again. Kind Regards

"Perfect spot to stay when visiting Canterbury"

5
ToddingtonB, Toddington 01/01/2018

Very comfortable hotel, an almost level 12 minute walk to the town centre. We found the room spacious with a very good bed, our executive room had a sofa, so was perfect for a sit down after a day of sight seeing and shopping. We were in 319,( the only draw back was a somewhat noisy fan that kicked in from time to time but we were not sure where the noise came from) there is a lift and 4 stairs up to the room. The bathroom was generous. We enjoyed the breakfast and there was a good choice of hot and cold for most tastes. The scrambled eggs were very good! The bar and lounge has comfortable seating as well. The Odeon cinema is 11 minutes walk down the road and though old from outside is very comfortable inside so we were able to see the new Star Wars film as well. This is a great position for visiting as parking is very expensive in the area and you do not need to use your car unless you want to go further afield.We did take a lovely walk on Ramsgate beach.

abbotsgm, Manager at Best Western Abbots Barton Hotel, responded to this review
Thank you for your review. I am delighted you enjoyed your recent stay with us and that your room was to your liking. Apologies for the noise you encountered, I have passed this onto my maintenance department to investigate, thank you for letting me know. Also pleased you enjoyed our breakfast offerings, especailly the scrambled eggs. We hope to welcome you back again soon. Kind Regards

"Good base to see Canterbury"

3
Andrew S, London, United Kingdom 30/12/2017

Beautiful building in a lovely city. It's about 10 minute walk from the city centre. The decor is a bit tired and dated. There is nothing special about this place, that being said its an OK budget hotel.

abbotsgm, Manager at Best Western Abbots Barton Hotel, responded to this review
Thank you for your review. As you may have noticed the hotel is currently undergoing major renovations and expansion with the creation of 24 new bedrooms, function space and the full refurbishment of all our bedrooms and public areas. Although our decor is in keeping with the Gothic Mansion in which it sits, I appreciate this is not to everyone's taste. I am however pleased you found a good base whilst visiting Canterbury. Kind Regards.

"Very Rude Receptionist"

2
tmichaelhicks, South West 26/12/2017

When arriving at this property you think what a lovely place When checking in, having already paid in full prior to arrival , I was asked to leave the credit card behind the reception I informed the Lady that it was an office card , which was used to make a payment in full, and I did not have it she then asked me to leave my personal card which I also refused to do. A manager came to see what was going on and informed me that if I didn't leave a card I would not be allowed to stay in the hotel she then stated I could leave a copy of my driving licence, which I did but asked for it back in the morning . This did not happen! I went to the Bar for a lager It was NOT cold. I asked the manger and it was replaced but still the same NOT cold! I ordered a burger off the bar menu when this arrived it didn't have any condiments or salad just 2 battered onion rings and some garnish. It was not good . I did ask the Under Manger and UNDER MANAGER agreed , that it was not good On my way to the room I asked the lady at reception to cancel my breakfast as I did not think that the quality was going to be there. This was at 9 PM The room was Nice and big but bed lining and wallpaper had holes and the rest of the room was very tiered I left the hotel at 7AM asked if breakfast had been removed from my bill and was told No I also asked why the bed lining had holes in it the Lady that wasn't very helpful the day before told me I was a very rude man and that the operations Manger had listened to the CCTV and He agreed with her . I then phoned Best Western and they contacted Mark and informed of my displeasure and have sent an email to me apologising So all I am going to say please see photos .

Mark C, General Manager at Best Western Abbots Barton Hotel, responded to this review
Thank you for your review. To put the facts and our side of the tale Upon checking into a hotel you are required to pre authorise a card for 2 reasons - 1. to open up your credit account so that you can charge to your room as a hotel resident and 2. to protect the hotel against unpaid bills and damages. As a business man you would of course know this but you proceeded to make a fuss and say this is illegal and our second alternative of some photo ID was offered which you accepted. At your request we could not store this in our usual manner and you asked the Reception to ensure locked away overnight and as you have stated you departed just prior to 7am which is before the Duty Manager comes on duty so this couldn't be returned to you. On check in you stated that you always have this problem only with Best Western Hotels and proceeded to ring your company to demand they rectify. We have sent photographic proof to BW that there are no holes in the walls behind the beds as you have said - Holes in the bed linen very unlikely but difficult to contest after departure. You threatened us with a bad trip advisor review on arrival which we noted at the time. Your booking was through a 3rd party site 'Expedia' so we are unable to remove charges as we receive net rates and they pay the bill. The rest of your review we will leave to readers to decide albeit you stated in your complaint that we use frozen food which with your pictures clearly not.

"Another pleasant stay"

5
Kim S, Warlingham 23/12/2017

Arrived to friendly, welcoming staff. This is our second stay here and was just as good as first although still had a room without a view! Rooms are comfortable, food is good, staff lovely and an ideal location for exploring Canterbury. Will certainly return.

"My wonderful birthday"

5
linda25124588808, New Ross, Ireland 22/12/2017

Part of my birthday present this year was once again to stay at this beautiful hotel. We were given the very delightful de luxe room 103 . How wonderful it was. We are Best Western members so have stayed in many different BW hotels with very different rooms but have never before been offered such wonderful accommodation. Thank you so much. Your staff are so welcoming,lovely smiles which means a lot to us. Our only problem is that you are often fully booked and we have to check in to the chain down the road!!

"Tucked away"

4
User 22/12/2017

Set off a main road, yet not disturbed by traffic in the slightest. The hotel has quite a myriad of corridors to manoeuvre your way around, but once the room was found it was very nice. TV, free wifi, spacious room and bathroom were both appreciated. Didn't make use of the dinner or breakfast service as I know the city well but you are able to order all the foods from the restaurant to room service as well which looked like a bonus

"Good Stay"

4
Tomby1, Letchworth, United Kingdom 21/12/2017

Visited for an overnight stay in December 2017. We stayed in the old part of the hotel (room 102) which was pleasant and our room was spacious. Around a 10-15 walk from the centre of Canterbury, we felt perfectly safe on the route even late at night. Would recommend for a good value for money stay in Canterbury.

"Canterbury"

3
Eve M, Aylesbury, United Kingdom 20/12/2017

When booking this hotel ask for a quiet room with no dogs next door. The heating via the air condition unit is very noisy. The breakfast was delicious with plenary of variety. The service was very good. The walk into Canterbury is very easy one straight road with a cinema on the corner.

"Excellent Hotel"

5
teresabJ5615HC, Leighton Buzzard, United Kingdom 19/12/2017

We stayed at Abbots Barton Hotel for 2 nights and wished it could have been longer. The staff are helpful and friendly - nothing is too much trouble. The room was warm and comfortable and very clean - we wouldn't hesitate to stay again when in the area Very handy for the centre of town within a 10 minute walk

"Recommended"

4
BigSidders, Bristol, United Kingdom 17/12/2017

2 Night Stay early December 2017. The hotel is very conveniently located a short (10-15 minutes) way from the cathedral, with on-site off-road parking in a reasonable well-lit area. The rooms are comfortable enough although the beds are standard size, so if you are 6 foot or over your feet will probably stick out of the end of the bed. The view from the 3rd floor at the rear of the hotel is, as another reviewer pointed out, onto a building site, but if you're only sleeping in your room that shouldn't be a problem. The bathrooms are an adequate size and not too tightly fitted that manoeuvring is a problem. The shower is an over the bath type and provides a good spread of hot water, but why do hotels still use shower curtains (horrible things!)? That said, the bedroom & bathroom were clean, and the bath towels a very good size and quality. The staff were very hospitable and friendly, although it does look like we were charged for 2 breakfasts when only 1 was had. The bar is comfortable and the staff efficient. There was a Christmas party being held during our stay but, apart from an irritating very long wait in the restaurant for our meal, there was very little disruption. The food was exceptionally good, which partly compensated for the long wait to be served, but the second night, when there seemed to be few guests dining in the restaurant, there was still a wait a bit longer than was comfortable. The food when it arrived was again very good. The hotel is an old Abbey, but has gone through several transitions since those days whilst retaining some period features such as the arch shaped doorways and carved crosses above the doorway. Wi-fi was a problem during our stay and despite the best efforts of a few staff no connection was achieved during our stay – not a disaster but inconvenient. There was also an issue with the heating; apparently the hotel is undergoing some improvements but for several hours there was no heat in our room. Overall, if we were staying in the area again we would be happy to return to this hotel.

"Xmas Party 16th December 2017"

3
User 17/12/2017

Welcoming reception team were very friendly, helpful and cheerful Our room was warm, clean and comfortable with everything that we needed. Bar area was very busy early evening and could have done with more attenders. The function room was set out with all different parties on seperate tables. Our table in the middle was a little squashed with very little arm room. The food was a mixture of good and bad. Lots of people waiting for their courses to arrive along with vegetables. I couldn't fault my starter of mackerel but my beef main course was very tough and had to be left. Friends sat near to me commented that the Christmas pudding appeared to be salty rather than sweet. Breakfast this morning was very busy however it was very plentiful and everything anyone wanted seemed to be on offer. The hotel is situated very near to the city centre and is easily reached in approximately 10 minutes.

"Lovely hotel"

5
User 13/12/2017

Brilliant hotel full of character and close to town centre. Lovely staff and very relaxing stay. Would recommend for short stop or those wanting to explore the city. Also very reasonably priced. Beds extremely comfortable !

abbotsgm, Manager at Best Western Abbots Barton Hotel, responded to this review
Thank you for your review. Delighted to read you found us to be a lovely hotel and that our location was good for your needs. Im also pleased you found all my team to be lovely, thank you for giving them a mention. We hope to welcome you back again in the near future. Kind Regards

"Recommended. Very pleasant overnight stay."

5
janlmbrt, uk 12/12/2017

From when you pull into the car park you can see it's an impressive looking , clean hotel. Staff extremely friendly, informative and helpful . My sister and I booked two double rooms (303/302) for single occupancy and were pleased to find we were placed next door to each other as requested. The rooms were fresh, clean , large and comfortable, with big flat screen tv's and comfy beds . My only gripe was that the pillows were rather thin for my liking. Nice deep baths with mixer taps and large shower head . Complimentary tea, coffee , hot chocolate , biscuits and toiletries. Rooms were warm with the option to turn down the heat via the controls on the radiators. Downstairs is tastefully decorated in a deep shade of wine with brass fittings , all in keeping to the style of the building and had a very luxurious feel to it. There was a cosy bar and plenty of quiet seating areas dotted around to enjoy our drinks . The restaurant was also clean and pleasant to the eye, all done up pretty for Christmas, as was the rest of the downstairs . We didn't eat there so cannot comment on the food but I'm sure it's lovely. The building has a lift too. All in all we were extremely happy with everything the hotel had to offer at such a great price too! . We will definitely be returning.

abbotsgm, Manager at Best Western Abbots Barton Hotel, responded to this review
Thank you for your review. Delighted to read your recent stay with us was pleasant and you liked the decor of the hotel. I'm also pleased your rooms were to your liking and that we were able to meet your request of them being near to each other. Thank you for mentioning my team, and pleased you found them all friendly, informative and helpful. We look forward to welcoming you back again very soon. Kind Regards

"Ideally located"

4
Brendan B, Greater London, United Kingdom 11/12/2017

We had a one night stay in this quaint hotel and found it very clean and comfortable, staff were very helpful and friendly, breakfast was of a good standard and lots of it, We had an upgrade room and it was very well presented, we would have preferred a shower but there was only a small bath, (others in our group did have showers) the only complaint I could make is that the room was very warm and it wasn't possible to turn down the radiators any more, it was a cold night but we had to have the windows open. We did explain this to the reception and they were very apologetic.

abbotsgm, Manager at Best Western Abbots Barton Hotel, responded to this review
Thank you for your review. I was pleased to read you enjoyed your recent stay with us and everything was clean and comfortable. Unfortunately it is not possible for us to put a shower in the room you stayed due to the nature of the building. Thank you for bringing to my attention about the heating all radiators in the bedrooms are individually controlled, so will have maintenance take a look at it. I am pleased you enjoyed our breakfast offerings and found all my team to be helpful and friendly. We hope to welcome you back again in the future. Kind Regards

"Short Stay"

5
glennh538, Newmarket, Canada 09/12/2017

I had a very short stay at your Hotel but it was a pleasant one!! The Staff were Friendly and Helpful, the room was cozy and clean. I could have used an iron for my clothing however it wasn't the be all and end all. Overall I enjoyed my stay!!!

abbotsgm, Manager at Best Western Abbots Barton Hotel, responded to this review
Thank you for your review. I am pleased to read you had a pleasant stay with us and that you found your room clean and cozy. Irons and Ironing boards are available on request and delivered to your room when asked for. Also pleased you found my team to be friendly and helpful, thank you for giving them a mention. We hope to welcome you back again, Kind Regards

"Excellent Hotel"

5
michalisc228, limassol, Cyprus 07/12/2017

Extremely satisfied with the hotel staff as well as the room. the sleep was fine and the location was ideal. The cleanliness of the room was great as well as the service received at the lounge/bar of the hotel

abbotsgm, Manager at Best Western Abbots Barton Hotel, responded to this review
Thank you for your review. I am pleased to read you were extremely satisfied with your recent stay and that our location was perfect for your needs. Also pleased you found our cleanliness levels to be great. We hope to welcome you back again very soon. Kind Regards

"A lovely,warm,cosy hotel away from the hustle and bustle"

5
Jackie M, Horsham, United Kingdom 05/12/2017

It was such a nice change to stay in this older style but charming hotel with its cosy bedrooms and public spaces. Our room,104,was huge with a king sized bed and a good sized bathroom with an over bath shower. The staff are friendly and helpful and the breakfast,which has all you could want to eat really sets you up for the day. A 10 minute walk will find you in the centre of Canterbury with its shops,tea rooms and the wonderful Cathedral. I could write so much more about the hotel but check out the many photos which show you all you need to know. We have stayed in Canterbury a few times over the years and this is by far the nicest hotel we have stayed in.

"Very comfortable and friendly hotel, close to the centre of Canterbury"

5
Zoe111, London, United Kingdom 04/12/2017

I really enjoyed staying in this charming hotel close to the centre of Canterbury. It is located just outside the city walls, about a 10 minute walk to the Cathedral. The staff were very friendly and quick to help. The decor is charming and traditional, and the room was very comfortable. It was quiet and we slept very well in the excellent bed. I also really liked the bar area, which was a quiet and cosy place to hang out in.

abbotsgm, Manager at Best Western Abbots Barton Hotel, responded to this review
Thank you for your review. Delighted to read you enjoyed your recent stay with us and found us to be charming. Our decor is traditional in style which gives us our character and I'm pleased it was to your liking. We hope to welcome you back again. Kind Regards

"Well placed to explore Canterbury. 10 minutes walk into city centre."

4
John L, Rainham, null, United Kingdom 01/12/2017

We have been before for a two night mid week stay. Mainly to look round Canterbury. The markets and Cathedral. We always ask for room 104, it's the biggest in the old part of the hotel. Tuns of space and a great view out of the front of the hotel. Staff are always helpful and the breakfast is good value.

abbotsgm, Manager at Best Western Abbots Barton Hotel, responded to this review
Thank you for your review. Pleased to read you enjoyed your recent stay with us and that everything was to your liking. Im pleased to hear my team were helpful and your enjoyed our breakfast offerings. We look forward to welcoming you back soon. Kind Regards

"Great hotel with fantastic customer service"

5
User 26/11/2017

We came to Canterbury to attend a ball and stayed for two nights. From the greeting by the receptionist team when we arrived to the time we departed the staff could not have been better. They were genuinely happy to help and give you the attention you needed. We ate in the bar on Friday evening and the food was delicious. The room was very clean, well laid out and pleasantly decorated. Car parking on site was another bonus. It is clearly a well run hotel with happy staff that I would recommend it and stay there again.

abbotsgm, Manager at Best Western Abbots Barton Hotel, responded to this review
Thank you for your review. I am delighted to read you enjoyed your recent stay and your room was to your liking. We are a friendly team here, and like to take care of all our guests as best we can and I'm pleased that this came across during your stay. We look forward to welcoming you back again. Kind Regards

"One night stay"

5
User 24/11/2017

Clean, friendly, quaint and historical hotel. Modern and spacious rooms on the inside. Its the little touches for me like a lovely dressing on the side salad with our lunchtime sandwiches. We would certainly return here for a weekend visit to Canterbury as it is only a ten minute walk into the centre.

"It's ok "

4
dignidut, Nottingham, United Kingdom 22/11/2017

Somewhat old fashioned hotel. Room dated with a shower curtain over the bath: how dated is that especially when it sticks to your bum! No sign of any of the improvements going on. No builders or scaffolding etc. Handy for the town centre especially as driving and parking there is a nightmare but you can walk from the hotel in 10 minutes Breakfast very good and worth a try The only real negative was the really cheap and uncomfortable pillows and although we like a firm mattress the one here was unbelievably hard. Easy and free to park your car.

"Lovely hotel in one of our favourite cities"

4
Lilbee67, Newhaven, United Kingdom 19/11/2017

Stayed here for 2 nights as part of a Virgin Experience package which my parents bought for my special birthday. Deal included 1 night's stay with bed, breakfast and evening meal - we paid for an extra night and breakfast to make a nice long weekend. The hotel is located just outside the city centre and appears to have plenty of parking (although the website warns limited parking on a first come first served basis). The reception staff are welcoming and efficient and we checked in very quickly. We stayed in room 215 which had an enormous double bed and plenty of room for both of us. the room was clean but quite warm but had aircon. We booked over included evening meal for the Friday - the restaurant wasn't busy but the staff were efficient and friendly and took our order quickly. The food was delicious and hot and well presented, and plentiful. Breakfast was buffet style although there is a menu of freshly cooked items if you wish like a vegetarian breakfast or smoked salmon. The only downside to the whole weekend was the heat of the hotel, everywhere. Whilst the aircon worked it was very noisy and kept us awake. The room has complementary tea, coffee and hot chocolate and you can take drinks from the bar to your room, a hairdryer and a trouser press and a TV with freeview. After a long day shopping in the cold and rain the bath was very welcome. The hotel is only a short walk from the city centre where there are lots of shops (major and individual) to meander. There are also lots of touristy things to do like the city walls, museums and cathedral and plenty of places to eat. There are also a couple of cinemas and theatres. All in all a lovely hotel with great staff, Canterbury is well worthwhile visiting.

"Typical Corporate Hotel "

3
rosieWestYorks, west yorks 15/11/2017

Good all round hotel for visiting Canterbury . 15 min walk in to Canterbury . Room modern and plain , good size , tea making facilities . Comfy bed but terrible foam pillows !! Breakfast good on both mornings . Didn't try the evening dining restaurant but looked nicely set out . Staff helpful and chatty .

"A lovely hotel with a fabulous team in the beautiful city of Canrerbury"

5
pablofelixdelcueto, Asturias, Spain 13/11/2017

it was a pleasure visit the hotel two times in the last three months and I would like to highlight a few strength points: very nice athmosfpheric hotel, a lovely team that facilitate your stay from the breakfast (congrats Pietro), with good advices and plans to go ( thanks to the reception team, Johanna) to the bed time and the sleep quality. The location is excellent and you can go walking to the city centre. We will return soon.

"Like a dream"

5
User 13/11/2017

My family and I enjoyed a almost daydreaming experience in this lovely hotel. All the people working in here are really kind and polite. The restaurant haves a relaxing atmosphere with lovely staff. This hotel is perfect for any kind of traveller. Charming and beautiful, I'd really recommend it.

"Last minute stay on a saturday night"

4
rsKent, Dover, United Kingdom 13/11/2017

Booked a room last minute as we decided to have a night out in canterbury, Staff were very polite and welcoming. Had a bite to eat in the bar before we went out which was delicious. Breakfast was well cooked and filling, annoyed with myself that I hadn't realised I could have ordered poached eggs. Would definitely stay again.

"Weekend Break"

5
Simon_the_Geek, Kent, UK 11/11/2017

We booked this last minute, we've had a good stay here before. and were not disappointed this time. Only one night this time, we were delighted to have been upgraded to a Deluxe room. Nicely appointed, with some themed decoration it was very comfortable and warm. The bathroom was a spa bath, which was nice to relax in, ( well for the boss, it's her thing.) We had a lovely dinner in the restaurant, I had the soup which was very tasty, followed by lamb rumps, oh my delicious doesn't cover it. We were both too full to take advantage of the sweet menu. A nice touch was, the maitre'd asked how we were enjoying our visit. we mentioned it was my wife's birthday, blow me down....they only came out with a platter of chocolates, such a nice touch. We were late down to breakfast, and were worried we'd missed the buffet, no worries, we still had plenty of choice, and nice and fresh too. I've recommended this hotel before and stand by my recommendation, it's easy to get to from the A2, close to the city, can't think of a negative. A lovely characterful building, definitely not a eurobox hotel, we will be back.

"Great setting "

4
liam519, Blackburn, United Kingdom 09/11/2017

Great setting for anyone who's visiting Canterbury great location and only ten minutes walk to the city centre .rooms well laid out and very clean and comfortable breakfast is fantastic and well cooked will recommend to anyone who is visiting here.

"Good stop off point to Channel tunnel"

4
MiniMx, North Devon 09/11/2017

Had a pleasant evening meeting relatives on our way to France. We had dinner in the bar area and the staff had laid up a nice table for us in there. Shame though they do not have a bar menu any longer as the men were looking forward to "fish 'n chips". The bar menu is now the same as the restaurant one. Elena was our waiting staff who was most efficient. Although I had requested a bedroom on the ground floor we were allocated one on the top floor.

"First time stay here in Canterbury"

5
toserland, Norfolk 08/11/2017

Wow! What a great hotel with plenty of character (yes some creaking floor boards) and a great location in Canterbury. Very quiet. Hadn't expected the hotel to be in as good a condition as it was, my room was well equipped and even had two beds I didn't need as I only booked a double! Food very good and service is very quick and friendly in the bar, used the restaurant for breakfast and even though it was a buffet still had excellent service.

"HIGHLY recommended"

5
Venita C, Wiltshire, United Kingdom 08/11/2017

My husband and I stayed here for 2 nights before travelling onto Brighton. Easy to find, ample FREE parking spaces. On arrival check-in was qick and efficient. We were told we'd been upgraded, and given directions to our room. We were asked if we'd like to make reservations for dinner, or needed newspapers the following morning. Our room was huge! Our room was overlooking a quiet garden & patio area. The room was lovely and warm, and we were provided with complimentary tea, coffee, hot chocolate, biscuits, and a coffee machine with assorted capsules. The bathroom was large, with a Jacuzzi. Both rooms were very clean. The room location was quiet too. Breakfast was plentiful with a great range of choice, Including vegetarion options. Staff were all very efficient and polite. We had evening drinks in the bar, there is a menu with numerous choices. The hotel location is within walking distance of the city centre, where all high street stores can be found, as can all main tourist attractions. There is also a bus service passing the hotel. All in all we enjoyed our stay here and would stay again when in Canterbury. Highly recommended. We stayed in room 107

"Sian and Sam Fields 14th October Wedding Day"

5
Grace F, Dover, United Kingdom 06/11/2017

ABSOLUTELY AMAZING VENUE,Fantastic ....They even allowed me(Sam's Mum) to spring a surprise visit from The Vipers CORP of Drums (Situated in their Car Park)... Food was awesome thoroughly recommend their Sussex Brisket (melt in the mouth),their vanilla cheesecake and passion fruit coulixxxxAmazing. The rooms were spotless and totally suitable for the wedding party and guests. The evening was effortlessly transformed into Disco and the evening was Spectacular.xxxccc Massive Thank you from Mr and Mrs Fields(Grace and Graham).xxxxc Lots of tea in the evening absolutely priceless (for myself as a non drinker). The weather was a good as a Summers day.x

"Well Located"

3
LillianLM, Bethesda, MD 01/11/2017

I REALLY wanted to love this hotel, as I'm a sucker for pretty, historic properties. First the good news: parking was easy for our car rental (which was the main reason we chose this property), check-in and check-out were simple, and the town center and cathedral are a pleasant walk from the hotel. Our room was relatively comfortable but dated. The bathroom (while large) had no surface area near the sink to place toiletries. There was an electric kettle in the room but instant coffee was not going to satisfy this American's taste! (There was also only 1 packaged biscuit in a room for 2 people). Most disappointing was the breakfast. Despite the fact that we were one of the few parties there, our breakfast took about 40 minutes to arrive. Our server was quite ditsy -- she started to walk away after taking my order without taking my husband's; she was clearly unfamiliar with the (limited) menu; she would talk with another staff member about other patrons in the restaurant -- making the meal fairly uncomfortable. We only stayed one night and it was adequate enough for our needs.

"weekend stay"

5
Lynn Q, Kent, United Kingdom 01/11/2017

Lovely hotel,not far to walk into the town,very polite staff,answered any questions you asked.food very good,beds comfortable.All in all a good stay.A quaint hotel very nice throughout.A good bus service for those that have difficulty walking to far.

"Lovely trip to Canterbury"

4
Jan M, Chelmsford, England, United Kingdom 30/10/2017

We wanted a reasonable priced hotel within walking distance of central Canterbury, We chose this hotel because it looked nice in the photos and was only £74 including breakfast. We had a very nice stay, the reception ladies were cheerful and efficient and even allowed us to book in early. The hotel may not be to everyones taste, the decor is like a traditional country house, which suits its exterior. Our room was comfortable and clean with everything we needed and we enjoyed our meal in the restaurant and relaxing afterwards in the lounge area with our coffee. The main advantage of this hotel is their very friendly helpful staff, everyone we met including receptionists, waiting staff, restaurant manager and the breakfast staff were so pleasant.

"Weekend stay in Canterbury."

4
5usanTony, London, United Kingdom 20/10/2017

Lovely old place to stay. Perfect for a weekend visit to Canterbury. Great location, no more than 10 minutes walk into town centre. Just off the road side but far enough away to feel like country house setting.

"Anniversary break"

3
Nichode, Surrey, United Kingdom 20/10/2017

We picked this hotel due to its location and easy walking distance into Canterbury also because of the Best Western name, but beware Best Western are not a chain of hotels. They are all individually owned and only have the Best Western name, which means where you might get excellent service at one you may not get this at another. We had an executive double room which was clean and spacious, breakfast was good with a reasonable choice which should be adequate for most people's needs. The evening dinner menu is a bit limited and a bit on the expensive side, the first night we had a bar meal which was nice but took an hour to arrive, the second night we ate in the restaurant as it was our anniversary, we had issues with the quality of the main course where the meat was inedible but on checkout the cost was removed from our bill by the Manager, but our night was still ruined. Overall this is a three star hotel with a good location. As it is only a ten minute walk into Canterbury there are lots of places to eat out and we go down this route again if we returned.

"An elegant hotel"

5
elizabeth p, Littlehampton, United Kingdom 18/10/2017

Having had an interesting visit to Dover Castle we decided to stay overnight in Canterbury. Abbots Barton Hotel is only a ten minutes walk from the Cathedral. Don't let the fact it's on a main road put you off as the hotel is so far set back we could hear no traffic noise. Good parking. Very friendly and professional staff. Room was excellent and so was the food. Food possibly at the upper end, but drinks very reasonable, so balanced out and overall was good value. Definitely recommend it.

"Very pleasant stay"

4
gappleton1, Ripon, United Kingdom 16/10/2017

Very clean hotel, fine breakfast and friendly staff. I'm glad the windows in my room opened as it was very hot in the bathroom! Room 221.though the room was very quiet - in spite of a wedding reception taking place in another part of the hotel. I will return!............................................................................................................................................

"hotel set in city centre location with beautiful grounds, shame about the room and the wedding!"

2
richandyas, Broadstairs, United Kingdom 15/10/2017

Booked a 1 night stay as an anniversary treat for myself and wife, on checking in there was a sign in reception stating that there was a wedding being held at the hotel that day and there would be some noise from music up to midnight. In my opinion this should have been disclosed on taking our booking to give us the option to book elsewhere if we had wanted to. Our room 108 was clean but very small overlooking a dumping ground at the rear of the hotel, the towel radiator in the bathroom pumped out heat 24/7 and there was no means to turn it down as the valves just spun round, meaning the small room became very hot very quickly, the only way to combat this was to open the window and turn the air conditioning on. We could hear everything in the room directly above us including when they used the toilet, it sounded like they were going to fall through the ceiling into our room. The noise we had been warned about on checking in did carry on till late with a lot of noise from wedding guests in the corridor outside our room until well after midnight and to compound our misery the bed was so firm it was like sleeping on a sheet of plaster board. I did mention on checkout that it wasn't a great room or night and the receptionist apologised. On a positive the breakfast was good and the staff in the restaurant attentive and I appreciate all of the above are first world problems but if you only get the odd night out together.....

abbotsgm, Manager at Best Western Abbots Barton Hotel, responded to this review
Thank you for your review. Always disappointing to hear we have not met our guests expectations. I have checked your reservation and note that on the confirmation email that was sent out to you states 'The hotel occasionally hosts functions and weddings which may have music playing until late. If you feel this may affect your stay, please contact reservations. Being an older building all our rooms vary in size and shape. Our standard rooms are smaller in size, but we also offer executive and deluxe rooms for an additional fee which are larger in size. Mattresses are a very personal thing, my apologies this was not to your liking. The hotel is currently undergoing a major expansion project, the view from you room was of the building site where our new spa and swimming pool will be located. I am however pleased you enjoyed our breakfast offerings and found my team attentive. Again my apologies we did not meet your expectations on this occasion. Kind Regards.

"Love this hotel!"

5
SEB1967, Sunny Sidcup 15/10/2017

Our twins are in uni in Canterbury so when we visit we always stay here. Lovely peaceful surroundings, pretty rooms, comfortable and clean and lovely staff. I cannot comment on the food as we tend to eat out with our twins and their friends but we enjoy drinks in the relaxing bar in the evening. Look forward to our next visit.

"Best western hotel Canterbury "

5
User 08/10/2017

Stayed overnight this weekend 7th 8th October the hotel is only a short walk from the town. It is situated in its own ground my partner and I enjoyed our stay the staff were attentive and looked after our every need . The bedroom was clean and had all facilities,the bathroom was also spotless.We enjoyed our evening meal excellently cooked and presented. At breakfast the choice was unbelievable so much to choose from,we decided to have the cooked breakfast but sadly it was barely warm such a shame, and then a staff member(elderly gentleman) took my plate away while partner was still eating and did not ask if I had finished. I would recommend the hotel to my friends and family and look forward to returning for a longer stay.

"Very convenient for Canterbury"

5
plim50, beckenham 07/10/2017

The hotel were very accommodating on our arrival, allowing us to check in early, I had phoned the day before asking to check in a bit early but arrived even earlier than expected & this didn't pose a problem. Our room was nice, clean & well appointed although a bit too warm overnight, we didn't have time to use the restaurant but it looked quite nice, have given 5 stars based on our room & attitude of staff which was excellent.

"Charming in Canterbury"

5
Sharon S, Auburn, California 06/10/2017

This is a great place! Situated a few blocks away from bustling Canterbury sits this delightful hotel. Once a manor house built in the 1800's it's been enlarged to be a charming hotel. Hallways are narrow, floors creak (do ask for a room on the top floor) and you'll likely be walking up some stairs to get to your room. This is all part of the experience. Beds are comfortable and unique to England-king beds are available. The breakfast is wonderful-Best Western's in the states should be this good. The standout is the service-literally from before we came to the day we left- the staff was outstanding. If Canterbury wasn't so far from California I'd frequent this hotel on a regular basis! I can't think that any other lodging in Canterbury would be better.

"Coach trip to Canterbury, stayed for four nights"

4
golfa19, Devon 06/10/2017

Excellent staff, very friendly and helpful. Breakfast was good, evening meal on first night was very poor, possibly due to having set meal. Evening meal on last night was fine, so possibly first night was a 'one off'

"Good place to stay for a visit to Canterbury"

3
Dodgyjon, Chelmsford, United Kingdom 26/09/2017

The hotel staff are nice and friendly, we stayed in the original part of the building. Room was very clean, though a bit dated. Could do with leaving an extra 2 teabags and biscuits for two people rather then just one packet. Bathroom, very clean, sink could have been better located, barred access to bathroom, also squeaky floor, made going to the loo a noisy affair in the middle of the night. I don't know who plans these rooms, heated towel rail, good, but does not! extractor fans that come on with the light great except at night, could do with a separate switch. Mirrors that don't demist! Water, I know we were on the third floor but a bit erratic. Breakfast, was good and hot, a toaster that gives you brown toast without having to put it through the machine more then twice, but the first place I have been to that did not have beans or fried bread as options. Parking, was good, always seemed to be a space. Apart from breakfast we did not eat in, menu looked ok, as we intended to spend our time exploring Canterbury we was more then tempted to walk down in the evening, about 10-15 min. walk. We found several nice looking places, and decided on two which turned out to be really good choices. WE would stay again using it as a base to explore from.

"Good location and very pleasant"

3
Gerry J, Plymouth, England, United Kingdom 26/09/2017

This is a very clean hotel. The room was spotless, and the staff were very professional. However, there was a creaking from the room above mine which continued throughout the night, which interrupted my sleep. Very annoying, although I would definitely use the hotel again.

"Something of an experience"

3
rodders3, Newmarket, United Kingdom 25/09/2017

On the face of it all seemed well. Room was OK, parking available outside and within walking distance of Canterbury town centre. We stayed two nights and when the dining room proved to attract only one other couple on the first night and none but ourselves on the second, warning lights should have come on. The food was excellent but if you order a steak you get virtually nothing with it and have to go for side orders which raise the price. Second night I had a chicken dish and that night I spent most of the time in the bathroom being sick. No I did not report it at the time because I felt so rotten I just wanted to get home and to bed. Discovered one other guest who had similar dish had same problem. There may have been others, I don't know. The quality of the food was fine it just comes down to whether someone washed their hands or not or whether procedures with chicken were not strictly to the book.

"Theatre trip"

5
chrischalwin, Battle, United Kingdom 24/09/2017

Booked this hotel for the night to go to the theatre and was very pleased with our choice. Friendly helpful staff, good location and very clean room. Would definitely use this hotel again as the standard was everything you would expect from a Best Western hotel.

abbotsgm, Manager at Best Western Abbots Barton Hotel, responded to this review
Thank you for your review. Delighted you enjoyed your recent stay with us whilst on a night our at the theatre and that our location was good for your needs. Thank you for mentioning my team, and pleased you found them all helpful and friendly. We look forward to welcoming you back again in the near future. Kind Regards

"Pleasant hotel"

5
Britainabroad, England 24/09/2017

Nice hotel well within walking distance of the city centre. Room was good with plenty of space. usual problem the lighting was not really strong enough for reading by. Breakfast was buffet but much choice and plenty of staff to keep everything full.

abbotsgm, Manager at Best Western Abbots Barton Hotel, responded to this review
Thank you for your review. Pleased you enjoyed your recent stay with us, and thank you for mentioning all our positives. We are currently in the process of upgrading all our lighting over to LED, this should make lighting strong enough for bedside reading once completed. Thank you for mentioning our breakfast offerings, pleased you enjoyed what we offer. We hope to welcome you back again soon. Kind Regards

"All good"

5
kendrafortune, Kent 19/09/2017

I like Best Western hotels. The room was comfortable, clean and reasonably spacious. Mini toiletries supplied for one to use or "steal" as appropriate. The various lounge/bar areas were comfortable and nicely decorated. The staff were friendly, helpful and pleasant. I always rate a hotel by its in-room biscuits and hot drink selection (because I'm cool like that) and I can report that the biscuits were grand (gluten-free too, no less!), so was the hot chocolate, coffee left a bit to be desired. Breakfast buffet had a good range of options - cereal, fruit, yoghurt, nice bread, pastries and hot breakfast. (You need to offer some baked beans though - scrambled eggs without baked beans is a travesty.)

"Great relaxing stay"

5
Debbie B, Highbridge, United Kingdom 19/09/2017

A friendly receptionist greeted us on arrival. Quick check in and up to our room, which was spotlessly clean, spacious, tea/coffee facilities, trouser press, 2 tub chairs and coffee table, walk in wardrobe, hairdryer, TV and lovely fluffy white towels. The bed was really comfortable. Plenty of hot water. No outside noise. Excellent. There are various lounges for comfortable sitting. A bar with good selection of drinks and a restaurant serving superb food. The staff are very cheerful and helpful. Only negative was our room looked out onto a building site, but we wasn't there to look out of the window.

"5 star all the way!"

5
Suzanna G, Carlisle, United Kingdom 16/09/2017

My fiance booked this hotel as a surprise for us both for 4 nights to celebrate our anniversary and all I can say is that I LOVED this hotel! Firstly the staff from check in to check out were so accommodating and friendly that this really made for a lovely atmosphere. Our room was beautiful and contained a four poster bed and had decor which was traditional and suited the hotel theme perfectly. The food at the restaurant is recommended. Although it is not the cheapest place to eat, it is worth it as both the food and the service is impeccable where nothing is too much trouble. If you are looking for a hotel which is really modern or minimalistic then this is not the place for you but if you a looking for a hotel which is historical and that little bit different then do not hesitate to book a stay here!

"Great stay"

5
Heather P, London, United Kingdom 15/09/2017

We booked an Executive room which was lovely and spacious and the bathroom had a jacuzzi bath. the staff were very helpful and friendly and the hotel offers free parking and is a short walk into the city centre.

"Good lounge area to relax with the family"

5
J9460NBdavidm, Crawley, United Kingdom 14/09/2017

Good rooms with excellent facilities. There was always plenty of hot water, the bathroom was very clean and the toiletries adequate for our needs. The staff were more than helpful in many ways and nothing was too much trouble for them. The breakfast was very good with a splendid variety of options.

"Lovely hotel in an excellent location"

4
royj587, Wetherby, United Kingdom 13/09/2017

Everything met with our approval. Location ideal just 10 minute walk into city centre. Easy to find driving up from Dover. Lots of parking. Very friendly staff. Dinner and breakfast excellent. Room and facilities good. The only negative was the internal insulation to our 3rd-floor room. The guests in adjoining rooms and on the floor above were not being loud but walking about and opening/closing of doors and drawers transmitted through the walls as if in our room. I hasten to add it did not keep us awake. Similarly, the extractor fan in our bathroom was noisy so, to be considerate to neighbours, we avoided turning on the bathroom light in the middle of the night.

"Lovely hotel in perfect location with a great staff"

5
User 11/09/2017

We had a dog friendly room, and it was so great to discover that this hotel really is dog friendly rather than just tolerant. The main restaurant was off limits which is no problem as we could eat in the bar - they even set up a breakfast table in there for us. Perfect. Nothing was too much trouble for the staff. We arrived early so they placed our room on 'first clean' request enabling us to check in and start our adventures earlier than we expected. Emil - in the restaurant was just fabulous. He was very busy but still looked after us so well for breakfast. Andrew in the bar in the evenings was a superstar. Such a nice guy and knew his way around the bar! The grounds man (didn't catch his name) took the time to say hello and let us know to ask him if we needed anything. The Assistant Manager (really lovely lady) was just the best. In fact the whole team had it all going on and were just a pleasure. We felt well looked after. Room was fab. Right near an exit door for early morning doggy walk, dog blanket and even a water bowl waiting for us in the room! Our only comment was the hotel was extremely busy with large coach groups which put pressure on a limited seating restaurant. This was a challenge for the group we were with but it was the only downfall. Oh - the bed mattresses could do with replacing - bit soft and like a trampoline when one of us turned over!! 10 minutes from the city centre and, although parking is very limited, we didn't have any problem. A great stay in a distinctive hotel, great location and amazing staff. Thank you - we will return!

"The best hotel stay ever"

5
Lee B, 62770 WAIL, France 11/09/2017

I cannot thank the htel, but mainly the staff, enough, as they made our stay perfect in every way. so much so that I took time to write personally to the manager to tell him how much we enjoyed our time at the hotel.

"Private Lunch"

5
Graham825, Canterbury, United Kingdom 10/09/2017

We recently hosted a lunch for 36 to celebrate our Golden Wedding. From the moment we first made an enquiry some 6 months before we were treated with courtesy and civility by the Events Manager, Emma Vogle. Nothing was to much trouble and the whole process was tailored to suit our personal needs. On the day itself we were met by the Duty Manager who stayed with us ensuring everything went smoothly, which it certainly did. The Fountain Restaurant looked superb, the staff were all helpful, polite and efficient. The meal itself was superb, all our guests commenting on the high standards in all areas. The whole event was most enjoyable for everyone, helped by the forward planning undertaken on our behalf. Emma and the whole team are a credit to the hotel and are to be applauded, we have no hesitation in recommending this venue.

"Good for a short term stay."

4
Tony H, Pattaya, Thailand 03/09/2017

This hotel is situated 10 minutes walking from the city centre and on a bus route there. Reception was quick and efficient and the rooms large, comfortable and well equipped. As with other Best Western hotels there was no room safe or mini bar, but they did have tea and coffee facilities. There was ample free parking and good free wifi. This is good hotel and we enjoyed our brief stay and would recommend it to other travellers.

"Lovely rooms, very friendly staff"

4
alpine-lovers, Llanwrtyd Wells, United Kingdom 03/09/2017

We were a party of 6 people and 1 dog, booked into 2 double rooms and 1 twin room. We upgraded so that the last night of our holiday, (which also happened to be my birthday), would be special before we all went home in different directions. The check-in was made very easy and pleasant by the very friendly receptionist. This is in the original house and the way to the lift had slightly sloping floors, which we found to be a bit of fun. All 3 rooms, (no. 322 was a twin; no. 318 was a double and no. 317 was a double with our dog), were quite large, very nicely furnished with tea, coffee & hot chocolate making facilities, and extremely clean. Our room, (the one with the dog), had a blanket, mat and bowl waiting for her; which was a lovely touch as not many places acknowledge that your dog is a member of your family. We had booked an evening meal, but as dogs are not allowed in the restaurant, which is perfectly understandable, they arranged for us to have our meal in the bar area. They pushed 3 tables together and laid them in a very nice way for us. We could choose our meals from the restaurant menu, or the bar menu. We chose from the bar menu as it was very similar to the restaurant one, but we thought it would be smaller portions. The meals were still large, and they were cooked nicely and were very tasty. We were full up after the main meal, so didn't order any puddings. Soon after this the waitress brought me a card and small box of champagne truffles as a birthday gift; then the bar manager brought out a plate which had 'Happy Birthday' piped in chocolate on it. This was a total surprise, and made my evening. Thank you everyone for that. We had paid for the bed and breakfast option, so came down in the morning to find they had also laid the tables in the bar area for us. There was a buffet laid in the main restaurant, which some of our party helped themselves to. We all ordered the full English breakfast, which was huge with 2 of everything, (sausages, eggs, bacon, etc.). Not everyone could eat it all, which made our dog very happy as she got sausage and bacon as well; (wrapped in a napkin). As we were leaving, our dog decided she didn't want to go. She laid down in the reception area and had to be coaxed towards the exit. The 2 young ladies in the reception thought this was hilarious. All in all a very pleasant stay, and we would consider coming back for longer than 1 night in the future.

"Unexpectedly good!"

5
AndreaMx, London, United Kingdom 02/09/2017

I was not expecting anything bad I just didn't expect it to be so nice! I stayed one night for my birthday and the staff was super nice and friendly. The room was big, comfortable and with decent coffee/tea/biscuit amenities. The breakfast was good and included different options. Although the hotel is not in the centre, it is walking distance from it and in a beautiful location.

"Great reception and room"

5
User 02/09/2017

Just a stop over in a family room which was spacious and comfortable. Staff at reception were very helpful. Went bed and breakfast rate and was presently surprised with the spread and relaxed atmosphere. Would go again.

"Great Find "

5
Katherine Patri... P, Tanjung Benoa 30/08/2017

I've never stayed in Canterbury before and I booked this hotel with little research. Really pleased with my choice. Within walking distance of the town centre and plenty of parking. A very quirky but comfortable interior and check in was swift. My room was huge, very comfortable, immaculately clean and had a jacuzzi bath. We dined in the restaurant from the fixed menu which was very reasonable at £24 for 3 courses and delicious. I couldn't fault the hotel. It's not modern but very comfortable and I really enjoyed my stay despite being on business. Highly recommended.

"Canterbury tale"

5
Gary M, Coventry, United Kingdom 29/08/2017

What a superb hotel, food, staff,room all excellent, had a real good time , and rumour has it they are extending to accommodate a pool, will visit again, reception was extremely helpful with bus times and booking of taxi service

"Fantastic stay"

5
scosta1977, London, United Kingdom 28/08/2017

What a marvellous gem of a hotel this is. Everything about it is ideal. Within walking distance to Canterbury. Delicious breakfast. The option to dine in the hotel. The staff exceptionally friendly, helpful and courteous. One of the best weekends we have had. A definite return. Thank you.

"Worst hotel experience I've ever had"

1
stevedL7048NV, Canterbury, United Kingdom 28/08/2017

Our reservations was mishandled (we had booked for three nights but it had not been processed properly, so it transpired we only had a reservation for two nights and were forced to leave after the second night) and then we were lied to about the location of a hotel were were re-booked. We were told it was in the city centre and walk-able (we had no car) but when we arrived at the location laden with luggage we were directed to there was no hotel - it was actually three miles out of town on a lay-by. Just appalling behaviour. Ruined the weekend of my son's wedding. Several other guests in our large party also complained about the surly attitude of reception staff. Avoid.

"Defo stay again :)"

5
louisj92, Bristol, United Kingdom 27/08/2017

Friendly helpful staff, clean comfortable rooms with a nice bath/shower. Was really nice to have windows wide open and slept well every night. Not far from town and will stay again next time we visit!

"A nice stay :-)"

5
IdarN, Bergen, Norge 24/08/2017

My wife and l had a 2 night stay at the hotel. In the bridal suit :-) Very nice. The staff were fantastic!!! Great breakfast but the dinner could be better. We will be back!! Much because of the staff.

"Great time"

5
Tim S, London, United Kingdom 22/08/2017

A hotel to be recommended. The hotel is very well situated. Excellent facilities around. I true place of British history. Friendly service, good food on a nice buffet. Rooms are easy to reach. By good weather, lovely walks. All in all very good.

"Loved this place"

5
fireangel616, San Francisco, California 21/08/2017

The people working there were wonderful and very nice. The hotel was well kept and very pretty. I had one of the newer rooms in the new wing but was told the older area was haunted. I am sorry I did not get to sleep in one of the older wing rooms because I have yet to see a ghost at any of the places that say they are haunted. If you are looking for a really nice place to stay out of the center of town (meaning right by the cathedral) this is perfect. I walked to the Cathedral in less than 30 minutes (but I walk kind of slow) but loved going back to the hotel that evening. Oh and one last thing, the day manager was very kind.

"suits a small-medium wedding venue"

3
LMTKAT, London, United Kingdom 21/08/2017

For a small to medium wedding which i attended this was a beautiful venue. The gardens were a lovely backdrop for our pictures and the ceremony and reception rooms were positively regal. Hotel rooms were clean and comfortable HOWEVER although the rooms match the old exterior of the building, florals are so dated and it felt like i was staying over at someones Nans (my nans were more modern than the hotel). Would i return; yes. Is there room for improvement... yes. Is that a negative comment... no.

"Very enjoyable stay"

5
Lynne2_5_52, Northampton, United Kingdom 19/08/2017

Excellent service from all staff. Easy check in and departure from well informed and helpful staff. Room on third floor was well decorated and spotlessly clean. Everything we needed in the room. Breakfast was excellent, lots of helpful, friendly but unobtrusive staff. Will certainly book again when we are in the area

"Canterbury good hotel"

5
Sheila E, Christchurch, United Kingdom 11/08/2017

Hotel was perfectly sited to walk easily into the city. We wanted a reasonably priced hotel for a weekend break. Very pleased, staff friendly and breakfasts excellent. very happy to return, would recommend.

"Handy for the cricket"

4
Alexdyer, Leeds, United Kingdom 11/08/2017

Stayed here one night midweek and was pleasantly surprised on how nice the hotel was...........Had a lovely greeting from the young lady on reception our room was on the third floor and overlooked the car park but was spacious and had a large bathroom. Didn't use the air con but opened the windows which made a nice change from most hotels (Premier Inn) They must think that your going to jump and commit Hara-kiri. Ten minute stroll into town, nice Thai restaurant just round the corner from the Odeon. Didn't use the bar but had breakfast which was okay although they were keen to clear your plates – no beans or black pudding though but nice sausages............overall good experience and would recommend.

"Lovely anniversary stay"

5
BeckyB1401, Ramsgate, United Kingdom 09/08/2017

We'd booked up on our second wedding anniversary, having been married at the hotel. We had a lovely welcoming reception and checked in quickly. We stayed in the bridal suite, as we had before. It's a lovely room. The room was clean and tidy. We enjoyed a nice dinner and drinks in the bar. All the staff were friendly and happy to help. We will definitely return!

"First Class"

5
User 08/08/2017

I arrived late in the day, there was a wedding reception going on and a bus load of tourists arriving, the staff where calm and helped me check in smoothly, I was found a spot in the restaurant, despite not booking beforehand... The food was out of this world, this despite the obvious pressures the kitchen staff must have been under. The waiting staff where attentive and seemed to be able to be there exactly at the right time. The room i stayed in had air con and was one of the cleanest rooms I have ever stayed in.. Overall it was a shame i was only staying for one night. Will book here again if I'm in canterbury.. Thank you for a lovely stay......

"My recommendation in Canterbury"

4
deary2000, Bucharest, Romania 08/08/2017

We've stayed also in other places in Canterbury and we can say that this place was the best till now . Congrats to all staff members for what they're doing there !!!!! Understood that the hotel will enter into some major renovations so looking forward to see the final result !

"Book with caution"

1
User 03/08/2017

Where to start Blood on apparently clean towel not my blood No plates or glasses at breakfast. Half a full English not made aware that you have to order certain items. Couldn't use facilities such as bar snacks and restaurant due to private function which is obviously more important than pre booked guests. Kept awake till gone half past midnight due to function and noisy guests. Mould on bathroom ceiling. Lack of toilet roll. Run down hotel which needs lots of work paid £240 for 2 nights for wife's 30th birthday, thanks best Western for spoiling the weekend never again!!!!!!

"Old and tired hotel and boisy"

2
perbinder, London, United Kingdom 30/07/2017

Last minute break to visit family Paid 194 for 2 nights. Stayed on second floor There were 2 weddings on fri and sat with receptions at night. Very noisy with people running down corridors at night and with creaking floorboards. This is a very old hotel that has had superficial refurbishment but needs the floors gutting. We kept being woken up by people waking upstairs as the floor boards creak constantly. Not a pleasant stay at all. Would not recommend unless you are at a wedding there.

"Excellent hotel"

5
Carole S, Brisbane Region, Australia 29/07/2017

Arrived at the hotel and was extremely impressed. Great location, just up the road from main centre. Beautiful surrounds. Value for money. Staff at hotel very helpful and friendly, would highly recommend.

"Very impressed with Luxury Suite"

5
Jacqueline O, York, United Kingdom 28/07/2017

My first time of staying at Canterbury Best Western hotel and, as a Diamond Elite member I was delightedly surprised with a room upgrade for my one-night. The young man at reception was very pleasant giving me the VIP treatment, although I didn't look like anyone of importance in my jeans and trainer-type footwear. He carried my bags and further advised me to contact him if I needed anything. Laid out for me in the room was a little treat of a quaint packet of pear-biscuit and bottle of apple drink. I could not have been more impressed with the standard of the suite. It was spacious and visually impressive with a good choice of colour theme. The bathroom was of the highest standard; clean, spacious, high ceiling and curtained windows well-decorated. Generous supply of Shampoo and Shower Gel. Luxurious towels and well-made bed. In the bedroom are walk-in wardrobes with plenty of space. I returned to the same hotel a couple of times for longer stay and though I stayed in standard suites they were still of very good standard. Clean, fresh towels, good supply of toileteries, air-conditioned room, daily made bed, TV. Breakfast was of the highest quality; buffet with a good choice of cooked and cold options along with fruits and juices. Excellent and plenty. I enjoyed the breakfast meal more than the evening meal which seemed to pay more attention to presentation. Costly, too. Good quiet location with outdoor garden and impressive fountain outside on the way to reception.Beautiful building and surroundings. The hotel is situated within easy reach of the city and amentities including the bus station, supermarkets, the University, the cinema and en route to Folkestone in the opposite direction, if desired. Staff are pleasant, professional, and helpful. It is not cheap, but this is Canterbury and the hotel is of a standard to be deserving of the money you pay. I recommend this hotel.

"Great hotel "

4
john_bourne123, Bournemouth, United Kingdom 22/07/2017

Short notice booking with two dogs. Went the extra mile to accommodate at breakfast in the bar. And the room was spacious and the staff helpful. Happily recommend this as a dog friendly hotel. Parking good.

"comfortable and relaxed"

5
lindayoga, truro england 21/07/2017

a very good experience.Stayed at this hotel this week with 2 dogs and all the staff were lovely, really helpful and made us and the dogs feel very well looked after and welcome. Nice room and spacious enough since one of our dogs is rather large! good selection of food breakfast. I would recommend and definitely would stay here again.

"Romantic Weekend Break"

5
Jess E, Newcastle, United Kingdom 21/07/2017

Fantastic weekend at the Abbots Barton Hotel! Myself and my boyfriend chose a weekend in Canterbury, visiting from Newcastle to find an excellent reception from all staff. Our room was a standard room however it was to the highest of standards. Walking distance from the city centre, although we spent most of our first night in the hotel bar. The girls on reception where lovely, offering a lot of advise to visitors. We will be returning for sure!

"Few days in canterbury"

3
hewitgable, Nottingham, United Kingdom 20/07/2017

Nice hotel, the staff are exceptional, I have never come across such helpful, efficient staff, you are a credit to the hotel. However, I have to say THE HOTEL; PLEASE DO SOMETHING ABOUT THE LACK OF AIR CONDITIONING!!!! Not acceptable, only to have small fans. This spoilt our two days with you, the rooms were stiflingly hot, and the breakfast room was unbearable. Most good standard hotels have air conditioning. This unfortunately will put me off returning, which is such a shame.

"Dated and Overpriced "

3
ManFromIndiana, Brussels, Belgium 18/07/2017

Stayed on a recent two night trip. Hotel was dated with worn carpets and older atmosphere. The room was very clean and the staff were very good and attentive. Perhaps the rates were elevated due to graduation, but definitely high at 180£ per night for one person and then another 12,50£ for breakfast. Although the buffet style of breakfast was ok, not even close to the charge. I don't ever complain about the rates, but no more than 100£ should be expected here for the quality of the hotel and 15 minute walk to the town centre. Room was nice enough which had an air con, but it may struggle on a really warm day. I really liked that the shower had a full curtain to help prevent water leaking out which is normal in U.K. (Why?). The staff were super friendly and very attentive. There were tour buses at the hotel, so it must be part of the tourism in the community. However the staff continued to serve with great attitudes. Hotel has an ok bar/lounge with average selections in beer and spirits. Prices were reasonable for a hotel.

AbbotsManager, Manager at Best Western Abbots Barton Hotel, responded to this review
Thank you for your review. Firstly thank you for mentioning the positives of your recent stay with us, and I'm pleased that the room allocated to you was to your liking. We are currently undergoing major renovation works, which will see the addition of extra bedrooms, function space and spa facilities. Once the new bedrooms are completed it is scheduled for the remaining bedroom stock to be fully refurbished along with all the public areas. That being said the style of decor is traditional in style which is in keeping with the Victorian Gothic Mansion in which it sits. At breakfast we offer an unlimited buffet of hot and cold items plus an ala carte menu from which additional items not on the buffet can be ordered. All our food items are locally and ethically sourced. Which at £12.50 is competitively priced. Graduation week is a very busy time in Canterbury, which means all hotels are selling at their full rates. I am glad you found my team to be super friendly, thank you for giving them a mention. Kind Regards.

"Better than Best Western"

5
ChefVictorMatthews, Colorado Springs 16/07/2017

As an American I know of Best Western and stay there often throughout the States. I was worried about how that would translate in Canterbury as Best Western is known for its quiet sensible affordable status and not anything fancy or exciting. Typically, the kind of place that is "good but not great" that you would stay on a family trip or at a conference. This is NOT what is happening in Canterbury. In some form of old abbey style building with amazing facades, tree-lined drive, and beautiful rooms, this site is amazing. Close to everything, beautiful inside and out...worthy of some stars for sure. I would have to categorize this visit under the "pleasantly surprised" column, bordering on amazing. Easy walk to everything, but not TOO close to be uncomfortable. Perfect really.

"OK but ...."

3
tashacalgary2013, Calgary, Canada 15/07/2017

We are a family of four – with two teenagers - I always try and get two rooms connecting or a family room which is sometimes difficult as the choices are more limited Room was OK, clean , quiet . Linens good , beds good. Probably a little overpriced - its an old property understandably but felt like i was in an old attic room Breakfast was good Wifi was a problem - with teenagers thats a negative Staff were nice and helpful

"Great setting"

5
MaxandToni, Leicestershire, United Kingdom 15/07/2017

Stayed two nights for our anniversary. Hotel really made this a treat. Parking was available and easy. Hotel is set in beautiful grounds. Hotel is furnished very comfortably with beautiful paintings. Very comfortable and relaxing in bar area. The staff were all friendly, professional and attentive. Great location to see the cathedral and town. We had a massive room on the first floor which was wonderful. Breakfast was excellent (quality and quantity). The icing on the cake was watching the squirrels chasing each other across the lawn in the morning.

"Perfect spot......."

5
marg16031508, Basingstoke, United Kingdom 11/07/2017

Stayed for the weekend at beginning of June. Perfect location - 5/10 minute stroll into centre of Canterbury. Room was extremely clean, fresh linen and towels provided each day. Breakfast was full english or continental buffet style so you could help yourself to as much as you liked or waiters took orders for fresh fish or variety of eggs. Quite a small restaurant but food was varied and nicely cooked. Waiters were very attentive. Would recommend this hotel if you want to be 'just outside town' - perfect position and price was good too :)

"Excellent hotel, ideal location for event at Spitfire Ground"

5
User 10/07/2017

Room spacious, clean and comfortable, with tea / coffee making facilities. Staff friendly, professional and helpful. Easy walking distance to Spitfire ground and City centre. Breakfast selection, both continental and full English, included in price, was excellent. Bar meals and restaurant meals delicious. Beautiful building in lovely grounds.

"Groupon stay"

4
User 07/07/2017

We had a lovely two night stay at this hotel. The room was very nicely decorated and twee. Well air conditioned and a good tea and coffee selection. The breakfast was varied and tasty. The evening meal we had was very nice and much more fancy than I'd expected. On one of the nights we ate at the bar which was slightly overpriced but a fairly tasty meal. They also had some very good gin and the bar staff were particularly friendly. It is a short walk into the town centre. It was generally a very pleasant stay!

"very nice hotel"

4
marcoz1964, sassenheim 06/07/2017

real old nice hotel,the hole atmosfeer was what i hoped for ,our 10th time in canterbury and the best hotel i a have been i will send my friends to this hotel,bet best western we had. Nice to sit outside in the garden and in the evening in a tradtionel bar

"Outstanding traditional style hotel in great location"

5
Jetlagged55, Brighton, United Kingdom 05/07/2017

The hotel is within easy walking distance of the city centre. Our room was very spacious, clean and well presented. Well furnished in a traditional style, with three upholstered chairs and a dressing table. There was also built in cupboard space which gave us plenty of storage. A kettle was provided with supplies of coffee, tea and hot chocolate, as well as biscuits. Our room was a twin but the two single beds were placed together making a king size double sleeping area. Sleep quality was excellent, given the comfortable mattress and quiet location. An air conditioning unit is provided which was quiet in operation. There was also a large flat screen TV. The en-suite bathroom was equally spacious. The bath had a powerful fixed shower attached with a separate small hand shower. The towels supplied were large soft bath sheets, very luxurious. Our room rate included full English breakfast, which is well worth having. During our stay it was a buffet service, but all the food was fresh and hot with a good supply of fried eggs. The bacon and sausages were of very high quality. Your choice of coffee or tea is served. Each pot has enough for two cups but you can have more if you want it. The hotel bar is well stocked and the lounge area is a series of connecting rooms which are comfortably furnished. So you can sit by the bar or have a little more privacy if you wish. There are also tables outside in the gardens. The bar is open 24/7 for residents. Dinner in the restaurant is very good, well worth trying. The a la carte menu has a good selection of dishes. There is also a fixed price menu. Food was well prepared and presented. I chose woodpigeon as a starter and a sirloin steak for main. A delicious meal. Service from hotel staff throughout our stay was excellent. Courteous, friendly, efficient and professional. I would be very happy to stay here again.

"Overpriced and fussy"

3
Drewmuso, London 04/07/2017

The price was quite high but I swallowed it as it was quite a last minute booking on laterooms.com The hotel is almost right in the city centre - a 15/20 minute walk - and set in beautiful grounds. It's a sprawling hotel and has many rooms off many corridors. I ended up in a single (very small) stuffy room. The air con was quite noisy. They had many types of tea, coffee, chocolate, horlicks, biscuits and a huge array of toiletries and varied towels - all very nice as additions - but the basic need for a hotel room is a bed and this one was TERRIBLE! Lumpy, bumpy and with no support. I ended up sleeping on the floor! The decor is quite old fashioned with lots of trims, pelmets and swishes. Altogether a bit much and quite OTT. Lots of parking though. Probably won't be making another visit!

AbbotsManager, Manager at Best Western Abbots Barton Hotel, responded to this review
Thank you for your review. Great to see you liked the amenities that we offer in our rooms and that you found us to be set in beautiful grounds. I note that you stayed with us back in August 2016, since then we have started a mattress replacement schedule. Apologies you ended up sleeping on the floor, i have checked back through our logs and see none of these issues were bought to our attention so that they could have been remedied for you. Our decor is classic in style which is in keeping with the Victorian Gothic Mansion in which it sits. I appreciate this is not to everyone's taste and that the Marmite factor might apply here. Regards.

"Superb!"

5
PollyPix, East Yorkshire 04/07/2017

We had to make a last minute reservation for a Canterbury hotel so we could attend a funeral and as it was a long way from home we extended the stay slightly to include a spot of sightseeing. As this was a last minute booking the choice in Canterbury was limited and this hotel appeared top of the list. How lucky for us! Our room was bright, spotlessly clean and comfortably roomy. It was a pleasure to relax here after a long drive followed by another long day of sightseeing - the aircon was especially appreciated! We had a two night stay and ate in the bar on both evenings. The menu here was rather limited but the food was stupendously good....the very nicest fish and chips and burgers I can remember having eaten anywhere. There was also a good selection of drinks on offer. Throughout our all too short stay the staff were very friendly and helpful. The only tiny minus point (and it's perhaps very picky of me to mention this) is that the coffee provided in the room was absolutely horrible! It was some kind of Fair Trade stuff that didn't even taste of coffee...a truly nasty chicory flavour. Yuk! I feel a bit mean mentioning it really, but then I do like a black coffee on waking and I couldn't drink it. Thankfully the coffee provided at breakfast was proper coffee. And what a breakfast it was too. Such a wonderful choice and all good quality served with a smile. The location of this hotel is perfect for Canterbury city centre - just a ten minute easy walk - and being set in its own lovely grounds it's very peaceful. I have no hesitation in giving this hotel my fullest praise and recommendation. Top notch!

AbbotsManager, Manager at Best Western Abbots Barton Hotel, responded to this review
Thank you for your review. I am pleased to read we exceeded your expectations, and that your room was to your liking. Our bar menu offers a variety of lighter snacks and meals, we are also more than happy to serve any of the menus we offer in the bar area if guests do not wish to dine in the restaurant. I'm delighted you enjoyed the fish and chips and burger. I note your comments about the coffee available in the rooms, all our products are either locally sourced or Fair trade as the owners believe in sourcing locally and ethically. Finally thank you for mentioning my team, and pleased you found them all friendly and helpful. Kind Regards.

"Lovely place "

5
persvanbergstockholm, Stockholm, Sweden 29/06/2017

Beautiful house with the best service possible. Staff very helpful. Excellent food and drinks. The rooms and bathrooms are spacious, well equipped and perfectly clean. A really great stay. I would never hesitate to recommend this hotel!

"Stay at Abbots Barton"

3
otter12017, Weymouth, United Kingdom 29/06/2017

This hotel is very nice with a few exceptions. Staff were very nice. Car parking excellent. Exceptions - the bed making was terrible, not once was the bottom sheet smoothed at all it looked completely untouched and I had to remake the bed each time., The lighting in the room (201) was also terrible particularly bedside lighting; could not read in bed at all. Had requested a shower but this presumably was not available. To crown it all the people in room above chose to do a clog dance At 2 in the morning with tv left on loud all night. Not good!!

"Staff made it a great stay"

4
mencap, London England 27/06/2017

We were on a short weekend break and from the moment we arrived at the hotel the staff went above and beyond and were the highlight of our stay. They are all a credit to the hotel. As for the hotel itself we had booked a Deluxe Room which was in the older part of the hotel and the room was more than adequate for our stay and as the weekend was in the "heatwave" period of June the aircon was much appreciated and needed. As we arrived late afternoon Friday we enjoyed a glass or two in the nice garden area and dined in the hotel restaurant that evening. Food was better than we were expecting and was on a par with the meal that we had on the Saturday night in a top local venue in the town costing twice as much. Only downside was the Dining room had no windows and although not an issue on the Friday night became so on breakfast the following two days when the room became unbearably hot. Breakfast though was good that said. Hotel is in a good location back off the road and we both slept soundly both nights. Easy stroll into the town was a bonus and was good to be able to leave the car parked up for a couple of days. We would definitely return and if we do hope that the same staff are around. All acted very professional and efficient in all our dealings with them but at the same time helpful with knowledge of the local area and happy to have a chat if they had the time. They made a good stay into a great stay.

"Nice comfortable hotel"

4
kathbancroft, London, United Kingdom 26/06/2017

We had a comfortable stay here this weekend ( end of June). It was a bit busy on the Saturday as there was a wedding on and that seemed to take the whole hotel over but we were looked after very well and the staff were pleasant and friendly.

"Very enjoyable weekend "

4
Meersy77, Alton, United Kingdom 25/06/2017

We spent 2 nights at the hotel in a lovely double room. We were on the 2nd floor overlooking the car park. It was a lovely spacious room with a bath in the bathroom. The breakfast was perfectly adequate. The location was in easy walking distance of the town centre and cathedral. Would stay here again.

"A bonus of air con but the wifi needs improving."

4
Sarah D, Southampton, United Kingdom 22/06/2017

I stayed here for a night before a meeting for work. It's very easy to find and short taxi ride from Canterbury West. The staff are very friendly and helpful. The rooms are well equipped and in a very hot June night, the air con was an absolute God-send! Breakfast was really good and had an excellent range to choose from. The only thing that lets it down is the wifi connection. Despite following the directions, I couldn't get it to work which was a bit frustrating. If it could be made more straightforward i.e. Just entering a password, rather than having to go a website, register and make an account (which then doesn't work..), then that would be much better! There was a help number but I don't want to have to spend time ringing a helpline, I just want the wifi to work first time.

"Wow , what a find !"

5
Flavourite, Liverpool, United Kingdom 21/06/2017

Needed a bed for the night while working away , but found a palace ! Quiet neighbourhood within a 5minute walk of the city to all the bars and restaurants. Room was very high standard , quiet , clean , great air conditioning , buckets of hot water and included fast wifi . Staff were very helpful and welcoming. Breakfast next morning was excellent ; anything not on the buffet available on request . Would stay again !

"Excellent location"

4
Moose1422, Vancouver BC 20/06/2017

Very historic hotel with rooms decorated to match the era. Rooms were very clean and well appointed. Grounds are lovely. It is a very easy walk into town. Front desk was very accommodating when we asked if we could check out a little late as we wanted to do a river tour, appreciated they accommodated us so nicely

"Intimate country hotel with very friendly and courteous staff"

4
User 19/06/2017

We had to book this hotel in Canterbury as all rooms in Margate where the Demon Dayz Festival was held on 10-Jun was fully booked. This is a small country style hotel with very friendly and courteous staff, nice traditional English breakfast buffet, nicely appointed rooms. Canterbury is such a lovely small town in Kent, a half hours drive to seaside resort town Margate. I had lost my luggage lock key and the maintenance staff immediately helped me to cut it off with a hacksaw, staff gave plenty of good advice. Strangers walked up to us to give us directions. Free Wi-Fi and the town's 3G data signal was quite weak at the hotel location.

"5 Stars"

5
User 17/06/2017

We love Canterbury and we love this place. The rooms have each their own personality, the bedsheets , the towels are as white can be. The food and breakfast is excellent, the staff is not only friendly, they even help you to solve any problems. What else would you expect , even the sun was supplied free of charge. We will soon be back

"Great Value!"

4
Haseena H, London, United Kingdom 14/06/2017

I stayed here for one night on business and got a really good price, however it was mid week. I was very pleasantly surprised by how quaint the hotel was. The room was cozy and I liked the decor of the whole hotel. The staff were very nice and helpful, and the location is brilliant. I didn't have breakfast so I'm not sure what it's like. The only downside for me was that the bed was quite hard, but that could just be personal preference.

"Short break"

5
User 11/06/2017

Myself and my partner recently stayed at abbots Barton , and were very impressed by the location and decor , the concierge service was second to none , the most comfortable mattress to date , we would both highly recommended this hotel , we didnt try the restaurant , but only as the 5 minute walk into central Canterbury kept us out till late , looking forward to returning

"An excellent place to stay"

5
jennycordon, Leek, United Kingdom 07/06/2017

Ideally situated for a short walk into the centre of Canterbury and the Cathedral. Rooms are lovely, well equipped and maintained. All staff are excellent especially concierge, for which nothing is too much trouble. Numerous lounges for relaxation and a well stocked bar. grounds are beautiful.

AbbotsManager, Manager at Best Western Abbots Barton Hotel, responded to this review
Thank you for your review. Pleased to read you enjoyed your recent stay with us, and that you found your room lovely and well equipped. Thank you for mentioning my team and pleased you found them to all be excellent. We hope to welcome you back again soon. Kind Regards

"5 *"

5
671234, Ashford, United Kingdom 05/06/2017

Excellent hotel stayed here to visit a concert at The Spitfire Ground perfectly located 10 min walk from ground and centre of town... great room, drinks reasonably priced in bar, and breakfast was fantastic. A special thank you to Johanna for making our stay extra special, would highly recommend!

AbbotsManager, Manager at Best Western Abbots Barton Hotel, responded to this review
Thank you for your review. I am delighted to read you enjoyed your recent stay with us, and that our location was perfect for your needs. Pleased to read Johanna was able to make your stay extra special, thank you for giving her a specific mention, I have passed on your kind comments. We look forward to seeing you again soon. Kind Regards

"Nice and typical hotel"

4
Xavier S, Ghent, Belgium 04/06/2017

We stayed for 1 night with 2 persons in this hotel and the staff was really friendly and helpfull. Clean rooms, good beds! Also a nice garden (hint for a sunny breakfast). Hotel is close to the city of Canterbury. Car park enough for a lot of cars. This hotel = good value for your money!

AbbotsManager, Manager at Best Western Abbots Barton Hotel, responded to this review
Thank you for your review. Pleased to read you enjoyed your recent stay with us, and that you found your room to be clean with comfortable bed. As you say we are close to the city centre which is only a 10 minute walk away. We hope to see you again soon. Kind Regards.

"Bad"

2
sarahsussex2017, Brighton, United Kingdom 04/06/2017

We were promised adjoining rooms for ourselves & our son but didn't happen, when asked for two keys for sons room I was refused despite him being a minor. Sweltering hot & Air conditioning broken. At breakfast food hot plate was spraying water on to electric plugs! Get home to find the e-mail address we gave them has been sold on & now we're getting spammed with crappy adverts.

"Relaxing trip"

5
User 04/06/2017

Stayed a few days in Canterbury to see the local sights and catch up with distant family. Wonderful hotel set in lovely surroundings. Room was lovely and spacious and the food was lovely. Staff were all very welcoming.

AbbotsManager, Manager at Best Western Abbots Barton Hotel, responded to this review
Thank you for your review. Delighted to read you enjoyed your recent stay with us and that everything was to your liking. We hope to welcome you back again. Kind Regards

"Birthday treat at a hotel with AMAZING staff!"

5
Sarahfmy, Gothenburg, Sweden 01/06/2017

My partner and I stayed at the four poster suite and it was such a lovely experience. We barely got out of the room because it was just so cosy, clean and pleasant. The hallways in the hotel were exquisitely decorated. However, the thing that stood out the most to us was the service. The service was oustanding and the hotel and restaurant staff were very friendly as well as helpful. We ordered room service which was slightly delayed, but we were generously compensated with a bottle of Prosecco on the house! Moreover, the price for such a big, beautiful room was very reasonable. As we booked for two nights on the weekdays, the price was inexpensive. Looking forward to stay here again for next year's birthday!

"I stayed here for 4 nights en route to switzerland from the isle of wight and my car broke down"

5
Christine c, stvasaph 31/05/2017

This is a lovely hotel with the kindest staff I have ever encountered in a hotel. My car broke down , and they were so helpful and kind. The bedroom was very nice, the breakfast was lovely and it is very reasonably priced. Also just a 10 minute walk to Canterbury Cathedral and the town centre. Well worth a stay. The staff are a credit to this hotel.

"Canterbury visit"

4
User 27/05/2017

Booked for 1 night to visit Canterbury and see the Cathedral and city. Check in was quick and the room spacious and comfortable. There were small steps down to our room which would not be good for some. As we had a snack in Canterbury we opted for a bar snack which was tasty and good. Free WiFi was not easy to sign into - got there eventually. Overall excellent value for money.

"Titan Canterbury Tales"

2
anton b, Derby, United Kingdom 25/05/2017

The good parts; the Titan travel from home to the hotel & return was better than excellent . The drivers stopped after an hour for a coffee brake. The Hotel was a disappointment at best run down a worst a dump , a conference centre was in construction but clearly no money available for hotel maintenance. Dinner was Minuit my wife thought her main course was a starter, we are both slim. I wrote to Titan's MD and received a phone call from customer miss service it was pathetic and insulting We have cancelled any brochures from Titan

abbotsgm, General Manager at Best Western Abbots Barton Hotel, responded to this review
Thank you for your review from your stay in March It is disappointing to read of course. To put the facts correctly I am sure you can appreciate that your tour operator sets the prices to 'you' the general public and this is not the price we receive. I am not allowed to disclose what we receive however from my experience in 'groups' I would say that as usual there is a heavy extra charge applied by your operator which raises customer expectations beyond what we can deliver. We are actually building 25 new bedrooms as well and again as I am sure you can appreciate that this has to be paid for, we are not borrowing money it is funded from cashflow and as soon as these are online the existing bedroom stock will be taken off and brought up to the same standard. Somewhat harsh to be called a 'dump' as our overall reviews generally attest to however everyone is entitled to their own opinion of course. I note your comments regarding small portions and I can assure you this has been addressed subsequently some time ago so much so we had a Canadian Group depart today leaving a £400 gratuity and specifically commenting on quality of food.

"Close to Cathedral"

4
Allyson E, Toronto 23/05/2017

The Cathedral was a 10 minute walk away from the hotel with no major streets to cross. The hotel room I had was clean and comfortable, facing the back of the property. It was quiet except early in the morning when the birds were chirping. I found the pillows flat and hard although others in the group I was traveling with found them fine. I asked for an extra "fluffier" pillow. They took an equally flat hard one from an empty room. The restaurant food was good. Breakfast was a buffet with great variety. I especially liked the mushrooms! Dinners were hot when served and very tasty.

AbbotsManager, Manager at Best Western Abbots Barton Hotel, responded to this review
Thank you for your review. I was pleased to read you found your room clean and comfortable. We do have deterrents in place to try and keep the birds away from the building, unfortunately there isn't much we can do about them chirping, although we are always open to suggestions. I have passed your comments regarding the pillows to my housekeeper to look into and replace where needed, thank you for bringing to my attention. Thank you for mentioning our food offerings and pleased you enjoyed what we offer, especially the mushrooms at breakfast. Kind Regards

"Over priced, over rated"

2
Gary S, Godstone, United Kingdom 23/05/2017

Booked an executive twin room as a christmas present for my mother to go and watch Kent play cricket, the only executive thing about it was the price, I've stayed in bigger & better rooms at a travellodge. Had to ask at reception for a rubber mat for the shower/bath after slipping and almost falling, thought there would have been one in the room, the beds were comfy but both lined up along one wall because the room was so small. I managed to hit my head on the sloping wall next to the one side of the bed I could get out of when getting out in the middle of the night. Booked in the restaurant for a meal, the menu was ok but the choice was very limited , it was also a strange felling to leave a restaurant after having 3 courses and still feeling hungry. Bar was very comfy and relaxing though I would have thought that being in deepest Kent there would have been some decent beers on tap, wrong, John Smiths Smooth. The only thing worth going for was the excellent breakfast with a wide selection of buffet type foods and also a varied selection from the kitchen. Certainly won't be going back and wouldn't recommend it to any friends

abbotsgm, General Manager at Best Western Abbots Barton Hotel, responded to this review
Thank you for your review. Great to see the positives of your review and apologies for the way that you feel that you have been let down by us. I note that you 'purchased' your room back in November last year - in February this year we went through a complete rate strategy re assessment to avoid negatives wherever possible and this has been very successful this year and the hotel has never been busier. If you would like to engage further on this matter to address the situation please feel free to email me - the email is on our website (unfortunately tripadvisor do not permit us to write it in any responses) and if you substitute the word 'info' for neil.marshall it should come directly to me or alternatively just email Reception for my attention and they will pass over to me.

"Lovely place. "

4
Darren B, Carshalton, United Kingdom 20/05/2017

10 minutes walk to Canterbury centre. Far enough away not to get caught up with any noise. Room was clean. And a good size. Bar is very cosy and well decorated. We didn't eat there so can't rate the food. Staff were very polite and we felt welcomed. Good price. Would stay again.

"Comfortable"

3
fen20162016, Shefford, United Kingdom 20/05/2017

The hotel was being renovated but this did not affect our stay other than there being restricted parking. This was especially so for the coach driver who had to make difficult manoeuvres. The hotel is within walking distance of Canterbury centre (about a mile) Staff were welcoming and helpful except for one occasion in the dining room when tables were full with 1 space on each of two tables. Rather than allow another (small) table to be used, a second space was created on one of the tables so squashing people together. It was embarrassing. The food was excellent - there was large choice at breakfast and the evening meals were varied and interesting, much better than the 'school dinners' catering that can be served to coach parties. The hotel has the dated 'flounces and drapes' decor but bedroom decor was simpler with clean lines. Room lighting was dim and yellow due to amber light shades ...easily rectified by using clear or white glass. I would call this a comfortable but dated hotel

"Group visit with friends"

3
Don M, Reigate, United Kingdom 17/05/2017

We rather enjoy this hotel having stayed several times before. The location is good with it only being a ten minute walk from the hotel to the center of Canterbury, likewise the rooms are good and the parking is just about adequate. The only downsides being very small portions of food in the restaurant along with the lack of sides or greens etc with the main courses, where we felt they were just penny pinching, and even more inexcusable in our eyes is the hotels expressed policy of only allowing one room key card per room. We argued as did other guests in our presence but they just would not shift on this one so if my wife wanted to go somewhere different for the day to myself only one of us could get back into our room, which we regarded as being both discrimitary and very wrong.

"Good location, lovely staff"

5
gillh789, Leicester, United Kingdom 16/05/2017

The hotel is in a good quiet location with a short walk to the city centre and easy to locate when arriving by car. The staff were all polite, friendly and helpful from arrival to departure. Our room had a large bathroom with a bath and natural daylight - both unusual in most other hotels I've stayed in!

"Amazing"

5
User 15/05/2017

Returned for our first wedding anniversary, wow...couldn't fault anything, staff were amazing-on emailing the manager asking for a couple of requests, they had upgraded our room from a double to the bridal suite as a surprise, which was wonderful, chocolates and strawberries to eat, and an anniversary card as well from the staff! Top hotel and fantastic staff! 5* stay

"Size doesn't matter"

4
User 14/05/2017

The room was a little small but they made up for it with a great bathroom and walk in wardrobe. Didn't have a great view which was a shame (it was of a building site) but we were only there to enjoy the town not the view from the room so we weren't bothered. The room was very clean and quiet, even with a wedding downstairs. Lots of parking spaces which was good. Good distance from town if it's nice weather but if it's cold or wet then definitely drive as its not THAT close. Great staff, booked us a taxi into town and gave us advice where we needed it. Lovely entrance to the hotel as well.

"Quiet location only 10 min walk from City centre"

4
GillDH, Harpenden, United Kingdom 14/05/2017

Nice hotel with very friendly staff and quiet, comfortable rooms. Breakfasts were good with decent juice, coffee and lots of menu choices. Dinner a la carte was overpriced with few choices and sadly our main courses were not up to scratch, certainly not worth the money. Stayed two nights but had dinner in town the 2nd night. Lots of restaurants there to choose from and very quiet on a Wednesday night. Didn't need to use the car for two days. Both Canterbury Cathedral and the ruins of the St Augustine's Abbey within easy walking distance and well worth a visit.

"Function venue"

4
Lisa_Ade_271016, Westgate-on-Sea, United Kingdom 12/05/2017

We used this Hotel for a seminar. The staff were helpful and polite. The food was very good with a wide choice of sandwiches, crisps, fresh vegetables with dip, fruit pieces, or biscuits with tea coffee water or orange juice.

"Friendly, good everything, great location, in town but peaceful in own grounds."

5
slowleftarm, Swanage, United Kingdom 10/05/2017

I was there to see some cricket. Easy walk to ground, easy walk to town. The food was always good whether in restaurant or bar. Could park right by the entrance, but didn't touch my car for the four days I was there. Very relaxed with helpful and friendly staff. Nothing at all to complain about, everything in room worked and it was well kept. This place is classier than you may think.

"Very doggie friendly "

5
DENISER27, Stevenage, United Kingdom 09/05/2017

My parents, myself & Maisie the French Bulldog stayed for 2 nights, May 5th & 6th. The old building is beautiful & the old, much used furniture in the bar & lounge are in keeping with the decor. The small grass area at the front of the building is ideal for small doggie runs. I'm please to say that all of the doggie owners staying this weekend were responsible & cleared up after their pups. We had 2 rooms, a twin for my parents that was on the first floor, room 129 was small but adequate. It had a tendency to become very warm. The outlook from the windows was over the new building works, so nothing to speak of there. The only disappointment here was that I had asked for a ground floor room for my parents as both have mobility issues. The walk to the lift & from the lift to their room wasn't good for them. Myself & Maisie has a double room. Room 201. It was large enough with a clean, fully working bathroom. Maisie had been left a blanket on the floor & a water bowl. I had brought her own things, as this was her first stay in a hotel & I felt it would be better for her to have her own things. Not wanting to leave Maisie in the room on her own we arranged to eat in the lounge on both evenings. We were very pleasantly surprised to find we had a table laid with linen & our own waiter to look after us. Danial was friendly & attentive both at dinner & breakfast. The staff went out of their way to make us feel welcome & included in the swing of the hotel even though we had Maisie with us. I would definitely stay here again when in the area & would highly recommend it for anyone wanting to take their doggie with them.

"Convenient for City Centre and cricket"

4
751geoffg, Liverpool, United Kingdom 07/05/2017

Stayed in executive room, comfortable and decent size. Welcoming staff and a good breakfast. Lovely setting in spacious grounds. Quite an old building and plumbing a little noisy at times. Doors between corridors have a kick, have to be careful.

"Quiet location"

4
MiniMx, North Devon 06/05/2017

We have stayed here before on our way to the Channel tunnel. The parking right outside the hotel is perfect. It is quiet as it is set off the road and they have pleasant gardens to wander around. Also it is pet friendly. The bar area is good and serve some nice wines. Did not eat here as we were meeting relations in Whitstable. The hotel needs updating as did our room. Such a shame that the stay was spoilt by the room. So old fashioned. The bed (in Room 322) was soft and most uncomfortable and really needs to be changed. Why not renovate a couple of rooms a year!!

"Generally good service but overall hotel experience was average"

3
User 03/05/2017

Positives: +polite and friendly reception staff that took the time to make sure that the trip was a good one. +clean rooms and public areas. +quiet location; although a busy road is nearby the hotel is set far back enough for it not to intrude. +The breakfast (if ordered off the blue menu) is very good and the cold buffet items are great too. +most things that you might have forgotten can be acquired from reception. Negatives: - The shower in our room had a fault on the temperature adjustment tap that meant on the second day the water would only come out red hot once it was adjusted to a higher temperature and would not come back down again. This meant my wife had to get out the shower and finish washing her hair in the sink. The reception arranged for it to be fixed in the morning whilst we were out. - The staff at breakfast were friendly and polite but it was run rather inefficiently meaning that coffee and tea (which is brought to you from the kitchen) took a rather long time to come out. Sometimes there were no staff in sight meaning that we sat there for a fair while before being served or too many around in which case they seemed very eager to remove plates; on one occasion whilst it was still being used! The hot buffet is really best avoided if you aren't a fan of rubbery steamed fried eggs- make sure you ask for the blue breakfast menu instead. Everything on the blue menu is included in the breakfast rate so there is nothing extra to pay and the food comes out freshly cooked and delicious. I'm not sure why the menu isn't handed out at breakfast or left on the tables- it took us until the second morning to realise that it existed. -If you don't specifically put out the 'please do not disturb' sign out then you might get a room service even if you haven't displayed the 'service required' sign. This meant a rather embarrassing moment when a member of housekeeping walked into the room at 2pm to clean when one of us was not feeling well in bed.

Mark C, Manager at Best Western Abbots Barton Hotel, responded to this review
Thank you for your review. Firstly thank you for bringing to my attention the issues you encountered at breakfast, I was most alarmed to read that the procedures I have set out were not being followed during your stay, please accept my apologies for this, these matters are being investigated an dealt with. We always recommend if you do not wish to be disturbed to place the do not disturb sign out on your door, my housekeepers always knock on the doors and announce themselves before entering a guest bedroom, my apologies if you did not hear them do this. Housekeeping service all bedrooms unless they specifically have a do not disturb sign out. Finally thank you for mentioning all of our positives, I'm pleased you found my team to be friendly and polite, and you found all areas of the hotel to be clean. We hope to welcome you back again. Kind Regards

"Beautiful building, and great place to stay"

4
Serendipity S, Manchester 02/05/2017

Very close to the centre - does not take long at all to walk into Canterbury to where the cultural and shopping venues are situated. The room I stayed in was clean and comfortable. The interior of the hotel and the room was quaint and old fashioned. Ye olde England must appeal to tourists, and I quite enjoyed the vibe too. The hotel staff were very nice and friendly. There were many elderly folk staying at the hotel when I visited - even though every room was occupied, it was a quiet place, and so I managed to get good sleep! The restaurant served excellent breakfast, but when I asked for a vegetarian alternative to the meat, they only brought me out one sausage on a plate after a quite a wait! I would have liked two! I also dined in the restaurant in the evening, but the food was not great - very small portion for my main meal, and the chocolate brownie was dry. The restaurant staff also need customer service training.

Mark C, Manager at Best Western Abbots Barton Hotel, responded to this review
Thank you for your review. I was pleased to read that you enjoyed your recent stay with us, and that our location was perfect for your needs. Our interior decor is in keeping within the building it sits, although all areas are due for refurbishment in the next phase of works we currently have going on. Any additional items ordered off of the breakfast menu are cooked fresh to order, therefore can take up to 15 minutes to be served. We would have also gladly supplied extras of anything you needed if requested. I have passed onto my head chef your comments regarding the brownie, apologies you found it to be dry. All my team have an on going training schedule, and all feedback is used to help us improve. Kind Regards

"Best staff ever!"

5
Anne T, Norwich, England 02/05/2017

This hotel is all about the staff - they were extremely hard working, friendly and helpful, nothing was too much trouble for them. Despite many of them being quite young, their professionalism was top class at all times. The hotel itself was undergoing some updating during our stay but nothing disruptive - would I stay again? - absolutely!

Mark C, Manager at Best Western Abbots Barton Hotel, responded to this review
Thank you for your review. I'm so delighted you enjoyed your recent stay with us and that everything was to your liking. We pride ourselves on our customer service and my team work very hard to deliver, thank you for such glowing praise, your comments have been passed on them. We look forward to welcoming you back very soon. Kind regards

"Perfect experience "

5
User 01/05/2017

As a 3 stars hotel we didn't expect this much. The room was nice and clean, big enough for 4 people and the bathroom had a good size bath-tube. We paid also for having breakfast and we were very satisfied. English breakfast and Mediterranean breakfast as a buffet were very welcome. 5 star rating as a 3 stars hotel !

Mark C, Manager at Best Western Abbots Barton Hotel, responded to this review
Thank you for your review. I'm delighted to read that we surpassed your expectations on your recent visit. Thank you for mentioning our breakfast offerings, and pleased you were very satisfied with what we offer. We hope to welcome you back again soon. Kind Regards

"Very Good Staff"

5
Hugh38, London, United Kingdom 01/05/2017

I stayed here for 3 nights with a group , some of whom needed a little extra help , no problem , all sorted and looked after. Good service when we all (45 or so ) sat down to dinner .Each table served in turn , no messing about with waiters trying to find takers for the dishes .Some good dishes on the menu . Nice single room , good decor , clean , good bathroom .Room was a decent size , well fitted out . Yummy breakfast . Bad points ; the breakfast room did get very busy , even with the timing card in the bed room . Also very hot in the breakfast room . Bed room did get hot as well , even with the window open . I could have tried the air conditioner , but I prefer simple things like opening a window. Perhaps a few more vegetables with the evening meal please .I should have asked. I would be happy to return.

Mark C, Manager at Best Western Abbots Barton Hotel, responded to this review
Thank you for your review. Delighted to read you enjoyed your recent 3 night stay with us. The restaurant does get busy at peak times, especially at weekends, we always advise guests wishing to have a more relaxed breakfast to come down during the quieter times. It is always very difficult to judge with regards to room temperatures as everyone's preference is different. I have passed your comments onto our head chef about vegetables, we are always happy to supply more when requested. We look forward to welcoming you back. Kind Regards

"An excellent start to our holiday"

5
Tim O, Lutterworth, United Kingdom 28/04/2017

Stayed overnight at the Abbots Barton on our way to the Channel Tunnel. The room was very comfortable, dinner first rate (they must have a very good chef), even if the menu was rather restricted, and breakfast a delight. What made it extra special, however, was the friendly and helpful staff, almost all from the EU. A good advert for freedom of movement and against Brexit.

"Very Nice Hotel"

5
User 25/04/2017

This is a very nice hotel within walking distance of the town centre, breakfast is excellent and the all service perfect. Room was very good with good sanitary, very friendly people. No need to say more

"a great hotel!"

5
244peter, Koksijde, Belgium 24/04/2017

good staff, big clean comfortable rooms, quiet, perfect location, is a pleasure to stay in this beautiful hotel!free parking, good wifi, especially, the breakfast is fantastic, a lot of variation. The building itself is wonderful, you have everything you want and so close to the city center and cathedrale

Mark C, Manager at Abbots Barton Hotel, responded to this review
Thank you for your review. Delighted to read that you enjoyed your recent stay with us and that everything was to your liking. Thank you for mentioning our breakfast offerings and glad you enjoyed what we offer. Kind Regards

"Charming and comfortable"

4
DrinkAllTheBeer, Oxford, United Kingdom 24/04/2017

Stayed here over a weekend in late April, and will definitely stay again when visiting Canterbury. Parking was plentiful, able to cope with large wedding parties (which were there both nights of our stay), and the staff we very friendly, polite, and helpful. The room and bathroom were spacious and clean. The bed was huge, although the mattress was actually 2 small mattresses put together which was a little disappointing, but it was still comfortable. Only real disappointment was the breakfast, which was expensive for what it was, and the cooked breakfast was a buffet, with fairly poor quality meat. In summary, I'd highly recommend staying here, but go in to Canterbury for breakfast.

Mark C, Manager at Abbots Barton Hotel, responded to this review
Thank you for your review. Delighted to read you enjoyed your recent stay with us and that everything was to your liking. Apologies our breakfast offerings were not to your liking, when the hotel is operating at maximum capacity we do run a buffet, this is so we are able to maintain our service levels. All our meat is locally sourced, your comments will be passed onto our butcher. Thank you for mentioning my team and pleased you found them all friendly and polite. Kind Regards

"Lovely Town Centre Hotel"

3
MedwayWanderers, Medway Kent 23/04/2017

Had a couple of days sight seeing and wanted a central hotel. This Best Western hotel is ideal - 10 min stroll into town and it has free parking. Although it is on a main road, it is set back and there was no noise issues at all during our stay. Our room decor was a little bit tired, but was spotlessly clean and that was more important for us. All the staff that we interacted with were always polite and attentive. Although the town is very close and there are plenty of restaurants and bars, after a full day out and about we chose to eat in the hotel. There is a choice of the main restaurant or the bar. The menu in the restaurant was limited and therefore we chose the bar to eat - along with most of the other hotel guests. We were not disappointed - good bar food - along with the drinks was very reasonably priced - couldn't fault it and we ate there both nights. Staying on the food theme - breakfast was very good too - buffet style help yourself - continental and/or full English. All in all, if your planning a stay in Canterbury, you cant go far wrong with the Abbots Barton.

Mark C, Manager at Abbots Barton Hotel, responded to this review
Thank you for your review. Im pleased to read that you enjoyed your recent stay with us and that our location was good for your needs. As you may have seen, we are currently undergoing a major renovation project, with the next phase the refurbishment of all our bedrooms and public areas. We have been operating recently with a reduced menu as our kitchens have just undergone a complete refit. All menus will be returning into service within the next week. Thank you for mentioning my team and pleased you found them all polite and efficient. Kind Regards.

"TWO DAY SIGHTSEEING"

4
User 20/04/2017

Very satisfactory. Clean,tidy,accomodating.Just what you would expect from a three star rated establishment. No frills but exceedingly good value and worth a visit. Short walk to town centre so quiet and most restful. no hesitation to recommend.

"Delightful, civilized, friendly and excellent value"

5
JIHB, Aldeburgh, United Kingdom 20/04/2017

I booked a night in this hotel for my teenage daughter and me, to visit Canterbury and have a a 24 hour break away. We arrived more than an hour earlier than check-in, but our room was already ready, and the lovely staff highly efficient. We were allowed to leave the car in the little car park, and were off into the City centre even earlier than I had hoped. The room was beautifully clean, spotless, with plenty of room, enough for four adults, lovely en-suite bathroom, fluffy white towels... and the hotel even though apparently undergoing improvement works was very attractive, tremendously well-maintained and efficiently run. I can't imagine getting anything close to better value anywhere else in the town, and will without doubt stay there again. We didn't stop for the lovely breakfast the next morning, but did have dinner in the bar on our evening in after being tourists, excellent 'wings' and fish and chips, in a lovely traditional room overlooking the garden. The walk into the town was very easy, around the 10 minutes or so, possibly less, ultimately I would like to give it more than 100%. Unbeatable all round!

"Well-kept hotel and excellent service"

5
BaJoe1996, Kaiserslautern, Germany 20/04/2017

Lovely brick building. The hotel is rather traditional than sleek, but the decor is tasteful and everything has been recently renovated. Our family room was nicely furnished and spotless and equipped with everything you needed. Staff at reception was really friendly. The Bistro with a comfortable club atmosphere offered a limited menu but prices were very reasonable and the waiter was super-friendly and helpful. Convenient free parking. Excellent location: 15-minute walk into historic center, easy access to A2 to Dover.

"Nice hotel"

4
Sandra G, Warminster, United Kingdom 19/04/2017

Very nice hotel. Staff were lovely and looked after my Aunt who was 80. It made her feel very special. They gave her chocolates and a card, which was very nice, the whole experience was lovely. Breakfast was very nice and the rooms were lovely.

"A nice hotel in a central location."

4
Montagnedereves, United Kingdom 19/04/2017

The room was pleasant with a full bathroom. The hotel, although not luxurious was comfortable. The staff were friendly and very helpful. We enjoyed a nice meal in the restaurant, although the portions were small. The hotel is a 15 minutes walk from the centre of Canterbury, so is in a very good location. We would recommend this hotel.

"Excellent!"

4
MrsH6356, Bedford, United Kingdom 14/04/2017

Visited as leader of a group of 30. Check in easy and efficient as was check out. Most staff kind and helpful. Room very nice (except a very hard bed) but the noise from the room above was scary, as they were moving about it sounded as if they were about to drop through the ceiling, so once they were awake and up so were we!! Restaurant very stylish with white table cloths etc. Breakfast was plentiful and lots of choice from a bowl of cereal to full fry up. Dinner was excellent. Portions a little small but food was excellent!! We did ask for more bread one evening but were told it was not available as it was being kept for the guests - I thought we were guests?! Overall a very very nice hotel and would stay again if in the area.

"Just the job for us"

4
YummyMummyCL, Romsey, United Kingdom 13/04/2017

We stayed for 2 nights: family of 4 plus puppy! Plenty of parking, an easy walk to the city centre, and a Waitrose en route! Our room overlooked the building site at the rear of the hotel (where the hotel is to be extended) but nothing was being done during our stay. We loved the cathedral view from our room. It's a traditionally styled hotel, and our room was a bit warm even though the weather was not. Great breakfast. Comfy beds. Very clean. Dog blanket and bowl provided. Nice grounds for walking the dog. Polite staff. Function rooms look impressive. If we return to Canterbury we will stay here again.

"Excellent all round "

5
GiniScanlan, London, United Kingdom 12/04/2017

We held a Masonic Ladies Festival weekend here for 80 people. My husband and I also stayed an additional night either side of the gala weekend. The hotel is quaint and has a lovely feel to it. All of the rooms we saw were lovely, bathrooms clean and mastic mould-free. We stayed in the bridal suite, which was beautiful. Very comfortable bed and nicely furnished. The breakfasts were plentiful although the toaster was very, very slow and several people commented about the lack of baked beans - although I'm sure they could have been provided if requested. The chef was excellent and managed to cater for a plethora of special dietary requirements and food allergies. The gala banquet was exceptional. Emma Vogle, the events manager and her deputy (I didn't catch her name) were truly truly professional and 100% accommodating, managing our more 'difficult' guests wonderfully and smoothing the minor hiccups that happened along the way brilliantly. I really can't recommend this hotel enough for masonic events. Thank you all for making it such a special weekend for us.

Mark C, Manager at Abbots Barton Hotel, responded to this review
Thank you for your review. I am delighted you enjoyed your Ladies Festival with us and that the room was to your liking. I will have a look at the toaster as this may need replacing, thank you for bringing to my attention. Beans are indeed available on request along with other additional items, which are all publicised in the breakfast menu. I'm also pleased that all your dietary requirements were met. Thank you for mentioning my team, especially my Events Manager Emma your kind comments have been passed onto her. We hope to see you all again soon. Kind Regards.

"Best wedding venue "

5
Susan H, Kent, United Kingdom 28/11/2016

The staff at this hotel are amazing. Emma the wedding planner is the kindest most professional lady who goes out of her way to achieve perfection for the wedding couple. Chantal and Laura Paliulionyte (forgive the spelling ) and also the lady with the dark hair... Please forgive me for not getting your name.. I promise you in an international hotel you would never find such attentive and helpful ladies. Best Western please acknowledge your wonderful staff. You should be proud of them. A very very happy group of guests.

"Stay for mother's funeral"

4
User 28/11/2016

The room was a good size and very clean with comfortable beds. We did miss the availability of a mini-bar as we just wanted to chill in our room rather than go down to the bar. Finding a parking space was a bit difficult when we arrived and we couldn't see any disabled spaces. I am a Blue Badge holder.

"A lucky stop on the pilgrim's road."

5
Kevin S, Newmarket, Canada 27/11/2016

We stopped at this hotel as it was a Best Western marque and we felt it would offer value and quality. We were not disappointed. Staff were gracious and the rate, 80 pounds, was reasonable in the off season. We left the car in the car park while we headed to the cathedral, the city centre was in easy walking distance. We had an excellent dinner in the hotel that evening and were impressed with the creamy pumpkin soup. We did not have the hot breakfast the next day, but the cold breakfast offered many delicious choices. I wish I could say I'll return soon as it was an excellent first night on our trip.

"Great location for a short stay"

4
21travelbunny, London, United Kingdom 24/11/2016

A really lovely hotel just a short 10-15 min walk from Canterbury centre. Friendly and helpful staff, both on the desk and at breakfast. Rooms nicely furnished and well maintained, and a nice view out over the garden seating area. Overall a great stay.

"Night away"

4
mayling700, Woodham Ferrers, United Kingdom 23/11/2016

A charming hotel. The room was clean if not a bit dated. The receptionist on our arrival was not the most efficient. Ideally located with Canterbury centre only a fifteen minute casual walk away. Overall a pleasant stay and would consider again if in Canterbury.

"Pleasant good location"

4
elthamer, eltham 22/11/2016

Well situated, clean, nicely decorated, friendly staff, comfortable, quietish and close to the city centre. Downsides? For breakfast my smoked salmon was like a soggy lettuce and the scrambled egg was like runny porridge. Didn't try the evening meals but the dining room is a little dark and boring; when there are so many cheaper, varied and lively eateries in the city centre, why would you eat in? Recommend cote brasserie, had two really tasty meals there, v extensive menu and fun atmosphere.

"Lovely hotel"

4
User 22/11/2016

This is the second time I have stopped here nice hotel, rooms are clean. Breakfast is fab best scrambled eggs I've had in a long time. Large free car park and about a 15 minute walk into town. Can't wait to see what the spa will be like when it's built

"Always impressed. "

5
louishon, Oxford, United Kingdom 20/11/2016

We stayed at this hotel for one night while visiting our son who is studying here . Was very nice room , comfortable and the staff were very helpful . Would stay again and would recommend . Lovely setting and within walking distance to city centre . Have stayed at other best western hotels in other countries all a very good standard .

"One Night Mid-weeker!"

5
john j, Cambridge, United Kingdom 20/11/2016

A one night stay; we'd have loved to stay longer! We got a really good price for the room with breakfast competitively priced in the morning. Arrived late so just checked in and went to the bar. All of the staff were friendly and very helpful. Room was excellent as were all of the fittings/furnishings throughout the hotel which itself is very attractive (in the old parts) and set well back from the road to Dover so no traffic noise!

"Midweek stay"

5
alasg3, Eastbourne, United Kingdom 19/11/2016

A night's stay was a present from the family. We arrived way too soon, but it was no problem to leave the car there. The hotels location is fantastic; it is set in some lovely grounds. A gentle 10 stroll and we reached the shopping area. The check in staff were friendly and helpful and made us very welcome. Our room was well presented and nice and clean. The room overlooked a building site - but caused no problem. The meal included in the present was the fixed price menu. A somewhat limited choice, but we could have had the price towards the a la carte. The choice was sufficient us. In the event the beef was more textured than we liked (= it was a bit tough!) but the gammon was excellent. Overall the meal experience was very good, with attentive waiting staff. In the evening we found the creaking from the occupants above to be quite intrusive. There was no other noise. This was mentioned to the staff who advised that it will probably be resolved in the next refurbishment. Breakfast provided an excellent meal - a good choice of food with pleasant serving staff. We enjoyed our stay and will probably stay again.

"Great value hotel"

4
valbob2004, Leigh-on Sea, United Kingdom 19/11/2016

Very good hotel with very friendly staff. Old building dating back to 1830 full of charm and character, it felt we were staying in a National Trust property We stayed for two nights and found it very relaxing and quality of food good. Within walking distance of Cathedral etc but quiet location. Only complaint was the lighting was a bit subdued.

"Weekday treat"

4
HMW2930, Maidstone, United Kingdom 18/11/2016

Lovely hotel just 10 minute walk from city centre. Great food and good service. Staff were friendly and helpful. Room was well furnished and clean. Parking space was a definite bonus as parking in the city centre was expensive and difficult to find. Would definitely stay here again.

"Groupon Stay"

5
Kevin J, Ashford, United Kingdom 15/11/2016

Lovely staff, great food and well furnished. About the only thing I could complain about was that the bed was a touch firm for me. But then, some people prefer that. The staff were informative and very friendly.

Mark C, Manager at BEST WESTERN Abbots Barton Hotel, responded to this review
Thank you for your review. Delighted to read you enjoyed your stay with us. Beds are a very personal thing with everyone liking something different. I'm pleased this didn't detract from your stay though. Thank you also for mentioning my team, and I'm pleased you found them all to be friendly and informative. We hope to welcome you back again very soon. Kind Regards.

"excellent value for money"

5
shaktitiwary, Rugby, United Kingdom 14/11/2016

amazing venue full of character and charm, decorated perfectly to match, each member of staff was so welcoming that i would not hesitate in the least to recommend staying here, and almost forgot the food was first class, hats of to the chef

Mark C, Manager at BEST WESTERN Abbots Barton Hotel, responded to this review
Thank you for your review. I am pleased to read that you enjoyed your recent stay with us, and found us to be full of character and charm. Thank you for mentioning my team and our food offering, I have passed your comments over to our head chef. We hope to welcome you back very soon. Kind Regards

"Dates in need of revamp "

3
Jelleybaby25, Cambridge, United Kingdom 13/11/2016

Very old fashioned / dated hotel. Decor out of the 80s in bedroom, lounge and dining room. The room was spacious but looked like my grandmas from 1980! Very noisy at night time too. I could hear neighbours movements , bathroom extractor fan, footsteps and also more annoying from those above !! So a very poor nights sleep. Food was very average. I would have rather have stayed at the premier inn down the road !

Mark C, Manager at BEST WESTERN Abbots Barton Hotel, responded to this review
Thank you for your review. It is always disappointing to read that we have not met our guests expectations. Our decor is classic in style which is in keeping with a Victorian Gothic Mansion, however I do appreciate this is not everyone's cup of tea. We are currently undergoing a major renovation at the moment, part of this is the full refurbishment of the hotel and the addition of extra sound proofing to our rooms. Kind Regards.

"Lovely Canterbury break"

4
mumford666, south woodham ferrers UK 10/11/2016

We booked this hotel on a Groupon deal for 1 night 2 course meal & breakfast Thought the hotel room was very well appointed The location of hotel was great only 10 minutes walk from the centre Evening meal was well presented Staff were professional & courteous Breakfast was adequate for our needs Coffee was served by staff Quiet room Overall a pleasant stay

Mark C, Manager at BEST WESTERN Abbots Barton Hotel, responded to this review
Thank you for your review. I'm pleased to read you enjoyed your recent stay with us and that your room was to your liking. Thank you for mentioning our food offering and team. Kind Regards

"TOP OF THE LINE, by keeping the OLD STYLE ENGLISH HOUSE ALIVE"

5
Hermann B, Sidney, Canada 09/11/2016

we spent 4 days in Canterbury, and found this lovely old Hotel only 15 Walking minutes away from the City Centre. It is set back from the road, and was very quiet. The rooms are old fashioned, but very comfortable, and it was clean throughout. Personnel was friendly, helpful, and the breakfast was top of the line for ENGLISH Restaurants - cold and partially warm buffet, where you also could ask for Specials if you wanted something different in the morning. Coffee was perfect, and the Teas were high Quality. In the evening they offered very good tasting Food of all kinds, wine and beer selection was up to international Standards. So we will come again.

Mark C, Manager at BEST WESTERN Abbots Barton Hotel, responded to this review
Thank you for your review. Delighted to read you enjoyed your recent stay with us and you found your room to be clean and comfortable. Thank you for mentioning my team and our food offerings and pleased you found our breakfast to be top of the line. We look forward to welcoming you back again very soon. Kind Regards

"It's the wonderful staff and charm of the hotel that has us returning"

5
SEB1967, Sunny Sidcup 09/11/2016

Positives: Lovely staff! Friendly and efficient and couldn't do enough for us. Room was spacious and comfortable. Black out blinds so not woken by bright light but it was quite noisy people in and out of rooms, poor sound proofing. Very handy location for our twins university so we have booked to return and advised other parents of how good it is. 15 min walking distance to town. Free parking although very limited so not guaranteed a space. Negatives: Shower temperamental ...went quickly from very hot to freezing and difficult to regulate. Ordered from the bar menu but quite small menu and by 7pm already a few items not available. Then stopped serving food quite suddenly as restaurant was busy ....didn't make sense as I understood from waiter that it was a pre-booked large crowd so could have been planned for. Then all staff went home leaving an untrained bar person serving a very busy bar. He was delightful and pleasant but only so much he could do so long wait on drinks and no time to do hot drinks. Again poor management planning. Breakfast too expensive so walked into town and ate at a lovely pub for quarter the price. All said we loved it and the good far out weighed the bad and we are returning in a couple of weeks to visit our twins again. This time instead of booking the £55 standard room we have upgraded so will be interested to see what the additional £35 gets us.

"Nice hotel nothing special though"

4
Getabout01, Cambridge, United Kingdom 04/11/2016

Stayed for a couple of nights this week. The hotel has good parking, bar area plus restaurant (separate write up on the restaurant awful). Very nice breakfast with friendly staff. The room we had was very tired and needed redecorating. The hotel really does need a face lift. nice grounds if the weather is ok to sit outside. The bar area is very dated and the member of staff serving us didn't even know how to prepare very simple drinks.

"Nice food in the restaurant "

3
Fan_sue, Brighton, United Kingdom 04/11/2016

Comfortable, clean rooms. Restaurant had lovely food for dinner and breakfasts. Only small issue was an intermittent buzzing noise coming from next room overnight which kept me awake overnight. Didn't raise with the hotel as quite a subtle noise. Also, substantial building work happening at hotel - did not affect stay as not working overnight.

"Christmas weekend break "

4
User 03/11/2016

Me my boyfriend and our daughter came here for the weekend.. We really did enjoy our stay here.. the room was lovely and clean.. The staff were nice and friendly.. And the hotel wasn't far from Canterbury Christmas market.. which we went to and took home so beautiful Christmas decorations and souvenirs. Would definitely recommend to stay here.

"Wonderful Hotel Experience..."

5
Stephen H, Benfleet, United Kingdom 02/11/2016

Stayed for 2 nights for our 30th wedding anniversary. The room, food and service were first class. Staff were extremely helpful and nothing was too much trouble. The breakfasts were just amazing - as much as you wanted a beautifully presented. Thank you Abbots Barton for a memorable stay...

Mark C, Manager at BEST WESTERN Abbots Barton Hotel, responded to this review
Thank you for your review. Delighted to read you enjoyed your 30th wedding anniversary with us and that we made a memorable one for you both. Thank you for mentioning my team and pleased to read that nothing was to much trouble for them. We look forward to welcoming you back on your next anniversary. Kind Regards

"What an Awesome Place to Stay!"

5
User 01/11/2016

This hotel looks like a castle or at least an estate! Gorgeous on the outside and very well appointed inside. My husband, son, and I stayed here for just one night while our daughter (sister) was performing with a choir at Canterbury Cathedral. We would most definitely return should the opportunity arise. One really nice thing about this particular hotel is they offer a family room with FOUR twin beds! What a nice change of pace not to have to reserve TWO hotel rooms. Extremely nice outdoor garden area with tables to enjoy tea or a glass of wine. Well stocked bar with entertainment as well. Totally recommend for families!

Mark C, Manager at BEST WESTERN Abbots Barton Hotel, responded to this review
Thank you for your review. I was delighted to read that you enjoyed your recent stay with us, and that we were able to offer you a room suitable for your needs. I hope to welcome you back again in the near future. Kind Regards

"One of the better Best Western hotels"

4
Lisa T, Wirral, United Kingdom 01/11/2016

I stay in Best Western hotels on many occasions and this is definitely one of their better hotels. Nice setting and convenient for Canterbury. Spacious, comfortable , clean, well decorated rooms. Decor throughout the hotel is very good and the public areas are clean and comfortable. I had no trouble with the wifi connection. What makes this hotel is the quality of food in the restaurant. The breakfast buffet is exceptional, large selection of hot and cold food. Try the apple juice. Evening meal in the Fountain restaurant was excellent on the 2 nights. Very good value fixed menu, steak on the main menu was locally sourced from a renowned local butcher. Perfectly cooked and lovely flavour. My only minor criticism was the bed, a little firm!

"Autumn Weekend"

4
C W, Camberley 31/10/2016

We are a party of six ladies that stayed here recently. Majority of rooms light, airy and comfortable and staff extremely helpful. However we experienced a few problems in the Fountain restaurant for dinner. After our stay, I forwarded an email was listing our concerns. I have to say that our remarks were dealt with in a most proficient and professional manner and to our great satisfaction. Well done.

"Noisy"

4
Robert B, Pontefract, United Kingdom 31/10/2016

Staying here this week, I'm not as impressed with it as previous best westerns. The single bed is uncomfortable and the noise of people closing their doors is ridiculous! The bar menu is very limited if you want to eat before 7pm. In my opinion the wifi is hopeless, after giving over far too much information I keep getting limited access and it's an unsecured connection. I have ended up coming off, "forgetting " the network and going back to mobile connection. I have used this "the cloud" wifi before and had the same issues!

"Nice hotel"

4
MonikaKu, London, United Kingdom 28/10/2016

We stayed only for one night, the room was clean, comfy. The building is very nice and it's not too far. Good value for the money what we payed. Nothing special but we didn't need more. The only thing what I didn't understand is when we got back to the hotel around 11.30 in the evening the night porter let us in. I asked if the bar is still open. He said it isn't and he was just about to dissappear as well. Does it mean if we got back a few minutes later he wouldn't let us in? Otherwise we had a good time.

"Great Hotel, 10 minutes walk from Canterbury"

4
R0bbie78, Wickford, United Kingdom 26/10/2016

I love Best Western Hotels! We have never been disappointed and Abbots Barton is no exception. Set around an old house in small but lovely grounds this much extended hotel offers a warm welcome, comfortable rooms and fine food in it,s restaurant. No need to go anywhere! but you must! Canterbury city centre and the magnificent cathedral are only a brisk 10 minute walk away and well worth the effort. In the morning we were welcomed to our breakfast table by PIETRE. This man has obviously been customer facing all his life. His welcome was warm and sincere and so professional. What an asset to this hotel. A great base to visit this wonderful city.

"Great hotel to stay in when visiting Canterbury"

5
Shane M, Orpington, United Kingdom 24/10/2016

Stayed for one night only in this lovely hotel in Canterbury. It looked impressive. Check in was swift, friendly and efficient and the bedroom was quiet,very comfortable and well equipped. Only slight negativity was the room was very warm and had to sleep with the windows open as there was no way of adjusting the temperature. If they can do something about making it possible for guests to adjust the temperature, it would make our stay even better. If I ever find myself in Canterbury again I would definitely see about booking in here again.

Mark C, Manager at BEST WESTERN Abbots Barton Hotel, responded to this review
Thank you for your review. I'm pleased to read that you enjoyed your stay with us recently and that your rooms were to your liking. Apologies you found your room to be too warm, all our bedrooms have individually controlled heating so guests can set the temperature to there liking. There is also air conditioning in the room to assist in cooling if they become to hot. Thank you for mentioning my team and I'm delighted to read that they were friendly and efficient. We look forward to welcoming you back should you ever return to Canterbury. Kind Regards

"Short Stay"

5
User 24/10/2016

One of a few places that take dogs. Convenient to Canterbury City Centre. Hotel is beautiful from the outside, warm, plush and welcoming on the inside. Staff lovely, couldn't do more for us. Dog was welcomed. Food excellent. Definitely will come back again

Mark C, Manager at BEST WESTERN Abbots Barton Hotel, responded to this review
Thank you for your review. Pleased to read you enjoyed your recent stay with us and that everything was to your liking. Thank you for mentioning my team and our food offerings and again pleased to read that you found everything to be excellent. We look forward to welcoming you and your furry friend back very soon. Kind Regards

"The Perfect Stay for historic Canterbury"

5
Cathy_rambler, Taunton 22/10/2016

We have just enjoyed an all too short stay in this beautiful historic building so fitting for an ecclesiastical centre like Canterbury. Friendly, helpful staff, tasteful comfortable rooms and good food make this a perfect choice for any stay. I will definitely come again....for longer.

Mark C, Manager at BEST WESTERN Abbots Barton Hotel, responded to this review
Thank you for your review. I was delighted to read you enjoyed your recent stay with us. Thank you for mentioning my team and food offerings and pleased everything was to your liking. We hope to welcome you back again very soon for a longer stay. Kind Regards

"Evening meal 1st night, Dining needs reviewing!"

4
salopite, Telford, United Kingdom 22/10/2016

The property itself is fine. The bedrooms & and bathrooms are more than adequate. However little things do need attending to. Dirty windows on the outside, brighter lighting, make sure all draws open & close properly & that cracks in the wall are at least papered over. The shower is excellent, as are the staff. The dining experience leaves a lot to be desired. 1st evening @ 6.30 pork ribs were off - on a friday - no wrong! Left us with a choice of breaded fish & chips or steak with hand cut chips. Mmm, fish arrived battered & the steak (which was good) arrived with skinny fries! Sharp knives would have helped as well. This issue continued at breakfast where cutting the bacon & very nice sausage was difficult. English breakfast tastes much better served hot!

Mark C, Manager at BEST WESTERN Abbots Barton Hotel, responded to this review
Thank you for your review. I'm pleased to read that on the whole you enjoyed your stay with us. Apologies for the small issues you had with your room, this is not the normal standard, and I will pass your feedback over to my housekeeper to look into. Again apologies that the ribs were not available on the evening of your stay. With regards to the fish and chips, I have checked the menu and it does not state that the cod is breaded. Apologies for any confusion. Also with regards to knives, we do have steak knives available, and we would have gladly supplied these for you at breakfast. I have passed your comments over to my food and beverage team, and additional checks have been put in place to ensure the chaffing dishes are keeping to the correct temperatures. Kind Regards.

"Great experience in Canterbury started and finished at the hotel"

5
Mig12non, Muiderberg, Noord-Holland, Netherlands 20/10/2016

The staff were very friendly and helpful. The room was clean and tidy.Set back from the road with a large front garden, it is very quiet from the traffic. We were pleasantly surprised to be upgraded to a large suite at no extra cost. Parking is available at no cost which is a great advantage in Canterbury. Would recommend this hotel to others and would certainly stay there next time if/when I am in Canterbury again.

Mark C, Manager at BEST WESTERN Abbots Barton Hotel, responded to this review
Thank you for your review. Delighted to read you had an enjoyable stay with us and that we were able to offer a complimentary upgrade for you. Thank you for mentioning my team and pleased to hear that they were all friendly and helpful. We look forward to welcoming you back when you next come to Canterbury. Kind Regards.

"Morning sunshine streaming in"

4
Anndi100, Cambridge, United Kingdom 16/10/2016

Abbotts Barton is always a welcoming hotel with the charm of a manor house and a quiet location near Canterbury city centre, with private parking. Our room was newly refurbished with a very comfortable bed and new bathroom/shower and good wifi. The advantage of this room was the dual aspect windows that streamed in bright sunshine in the early morning-gloroius. This trip was a single night on the way to Dover but would be happy to stay much longer next time.

Mark C, Manager at BEST WESTERN Abbots Barton Hotel, responded to this review
Thank you for your review. I'm delighted to read that you room was to your liking, and were able to take advantage of the dual aspect windows. We look forward to welcoming you back very soon for a longer stay. Kind Regards.

"Wonderful"

5
Fernando M, Barcelona, Spain 15/10/2016

This Hotel is in a beautyful property with gorgeous surroundings at just 15 minutes walk from the City center. Excellent quality/Price. Super nice, friendly and profesional staff. Breakfast was rich and full of choices. I will book again.

Mark C, Manager at BEST WESTERN Abbots Barton Hotel, responded to this review
Thank you for your review. I was delighted to read you enjoyed your recent stay with us and found my team to be super-nice and friendly. We look forward to welcoming you back again soon. Kind Regards

"Extended family reunion"

4
William E, Bath 11/10/2016

This hotel was once a manor house built around 1870, then a hospital in the Great War finally becoming a hotel. It was extended in the 1930s and is currently being added to with conference and sport facilities. The hotel is situated in a lovely 'Green' part of Canterbury, set well back from the main road and it has plenty of parking. The staff were all most friendly and helpful on arrival and throughout our stay. The decor is first class, having retained many original features and originality without becoming dowdy. The carpeting throughout was in first class order and all was kept well spruced. The room we had was a good size with plenty of storage and a well appointed bathroom. The only area where it fell down slightly was on the catering side. Breakfast could be a bit crowded and the food did not quite have the high quality one expects from Best Western. We had one family dinner in the hotel and although the service was very good, the food was not quite up to the mark. This was agreed by most of us attending. But for that, I would have had no hesitation in giving a full five rating. Despite these comments, I thoroughly recommend this hotel to anyone wishing to have a comfortable stay in Canterbury.

Mark C, Manager at BEST WESTERN Abbots Barton Hotel, responded to this review
Thank you for your review. Delighted to read that you enjoyed your family reunion with us. Breakfast can be very busy at weekends especially when the hotel is a full capacity. We do have a traffic light system advertised in our rooms advising guests of our quieter periods for a more leisurely breakfast experience. Thank you for mentioning my team and pleased to read they were friendly and helpful. We hope to welcome you back again soon. Kind Regards

"Good Location Old world building - has potential to be super but not at the moment!"

3
comfortfun, Ireland 10/10/2016

I liked the location of this hotel - 10 mins from the centre of the city. The hotel itself is very old world and is well set back from the road ensuring reduced noise. I had an excellent room - very comfortable bed and a good modern bathroom in the old part of the hotel. The public rooms are very worn and need a good revamp - soft furnishings. We I arrived, I was asked for the full stay in advance by the receptionist - all nights, although, this was not a term or condition of booking. I expressed surprise but was given no choice! Breakfast although there was plenty of food, it was totally tasteless - I don't know why? - but this was the case? Very basic bread/cereal and yogurt. Yogurt and fruit in a glass - totally soggy?The usual grill was available too. The sausages were very strong and not edible in my opinion. Breakfast staff were pleasant. Overall, not a bad option - good room, good bathroom, good bed, disappointing breakfast and check in experience! This is not a cheep option hotel - I paid well for the stay.

Mark C, Manager at BEST WESTERN Abbots Barton Hotel, responded to this review
Thank you for your review. I'm pleased to read that you found you room to be excellent and that you found the bed comfortable. As you may have noticed the hotel is currently undergoing major renovations, with the addition of a new function space, health spa, and bedrooms. Once this is completed all our public areas and bedroom stock is scheduled for refurbishment. It is company policy to take payment on check in and is a term and condition of checking in. Thank you for bringing to my attention the issues you had with breakfast, I have fed your feedback over to our head chef to look into and rectify. Kind Regards.

"great hotel."

5
happyhalls320, Liverpool, United Kingdom 10/10/2016

Lovely hotel, peaceful (no slamming doors), good sized bedrooms, attractively furnished (and lots of shelf and cupboard space). Very handy for the city. Only a 10 minute walk from the centre. Friendly, helpful staff. Lovely fluffy towels. Lots of parking.

Mark C, Manager at BEST WESTERN Abbots Barton Hotel, responded to this review
Thank you for your review. Delighted to read you enjoyed you recent stay with us, and that everything was to your liking. Thank you for mentioning my team, and pleased you found them all friendly and helpful. We hope to welcome you back again in the future. Kind Regards

"Wonderful Wedding"

5
GeekyGuest, Canterbury, United Kingdom 08/10/2016

We chose Abbots Barton as venue for our wedding reception for the bank holiday weekend August 2016. The staff were helpful and friendly and customer service was on point, absolutely nothing was too much trouble. The food was delicious which many of our guests complimented on, (particularly the Carrot Curry soup) The venue was clean and tidy and the attention to detail on the extra wedding decorations was fantastic. I would highly recommend this hotel to anyone looking to book a wedding close to the city of Canterbury.

Mark C, Manager at BEST WESTERN Abbots Barton Hotel, responded to this review
Thank you for your review. I'm delighted to read that we made your special day a memorable one. Thank you for mentioning our food offerings and my team, I have passed over your kind comments to them. We hope to welcome you back for your first anniversary. Kind Regards.

"Birthday"

1
User 04/10/2016

I just wanted to to take the time to give you feedback on our experience in your hotel today. The room: mattress was very poor and fixtures were broken. The bathroom door handles were even a different metal. The bath had hairs in it where it had not been cleaned properly prior. Also I was unsure why the shower didn't have a curtain or fixture so you could have a shower. This is very odd, not sure why a £40 suppliment is for this poor room. The meal this evening I Had the sole which was very nice and my partner (whos birthday it is today) had the ravoli which seemed like it was out the packet and poor. It was very hot in the room, so much so we had two bottles of water. The desert was another odd thing. The brownie was awful , dry and bad and it came with a "lemon" sorbet which I have never ever seen in all my brownie years. Even the waitress said it was odd. The so called "eton mess", was not a eton mess and not served correctly which we did say. I actually found it offensive why the desserts were even on the bill I signed when I sent them back. The table next to me sent their desserts back also. I think for a total of £140 for room and dinner is an absolutely rip off, I do wish I booked the abode, and to say I was embarrassed was a understatement. I felt this was very poor in general, very poor attention to detail.

Mark C, Manager at BEST WESTERN Abbots Barton Hotel, responded to this review
Thank you for your review. Please accept our apologies for the broken light fitting in your room, this should have not been left as it was by housekeeping and has been repaired. With regards to the bathroom door handle, this is chrome to match all the chrome bathroom fixtures, and the bedrooms door handles are gold so they match all the gold fixtures in the room. The shower does not have a curtain as there is no shower in that room, just a bath with an attachment for hair washing. Unfortunately due to the shape of the roof line we are unable to install a full standing shower in this room. Mattresses are a very personal thing, so apologies it was not to your liking. Apologies the brownie was not to your liking, I have checked the menu for that day and it does not state that the brownie comes with ice cream. Also the rhubarb Eton mess that you ordered and came with rhubarb, cream and crushed meringue, I'm not sure how that is served incorrectly? but again our apologies it was not to your taste. As was explained to you, as you were on a dinner bed and breakfast rate, our tills simply cant just remove an item, therefore would still show up on the bill as it can only be done through the reservation system, which it was done. We also refunded the £40.00 upgrade charge from a standard room as an apology. Please accept my apologies if this caused insult, it was not our intention.

"Lovely staff dated rooms"

2
User 02/10/2016

We took my boyfriends parents away for the weekend to Canterbury as a treat. We received a warm welcome by the reception staff and were given rooms adjacent to each other on the second floor. We ate at the hotel on our first evening in the main restaurant and chose from the a la carte menu. The food was merely mediocre and only a la carte by name unfortunately and even more frustratingly by price. To finish it off we had to wait at least 30-40 minutes for two desserts even though both were cold and required no cooking and one was simply ice cream! The restaurant it appeared just couldn't cope with being not even three quarters full. The waiting staff were the only saving grace of the experience as they were very polite and helpful. The man that worked behind the hotel bar was excellent he was professional, helpful and nothing was too much trouble for him. We decided to have breakfast the next morning giving them the benefit of the doubt but this was unfortunately also a bad experience given that all of the hot items were merely luke warm. Again it was expensive and given the cost of the breakfast we expected a much better experience than we received. The final straw and the reason for me taking the time to write this review was the level of noise experienced in the room. Both nights we were woken from sleep and then kept awake for what felt hours by people walking about above us. There is absolutely no sound proofing in the hotel at all and the floors are so noisy that the tiniest amount of movement from above sounds like a herd of elephants moving around - incredibly difficult to sleep through. To top it off there were pigeons nesting above our window so you would finally manage to drift off to sleep only to be woken by pigeons scratching around and cooing. The noise from above rooms 202 and 203 was so bad that both couples have left the hotel today feeling tired and unrested which is not what you hope for when you have a weekend break. In summary lovely staff but terrible rooms from a noise perspective and less than average food charged at top notch prices. Sure there are better places to stay in Canterbury.

"Wouldn't have wanted to stay more than one night"

3
User 01/10/2016

I booked a suite expecting a slightly higher level of accommodation and got a mattress so springy it almost ejected my wife from the bed when I sat on it and a bathroom without a shower. What hotels have rooms without showers these days? For one night it did the job but I would have questioned it if the stay had been longer.

"A disastrous "Big Night" at the Abbots Barton restaurant/Best Western"

1
StarCarl, san franciwco ca 01/10/2016

Six of us took off in high spirits for the Best Western Abbots Barton across the street from our hotel in Canterbury. We had just walked the nine-mile Crab and Winkle Way, a path connecting the two towns of Canterbury and Whitstable and were showered an more than presentable for our celebratory last night dinner. Despite its Best Western affiliation, the hotel is located in a beautiful nineteenth century brick building; the restaurant was tastefully appointed with siena red walls and crisp white linens. When we sat down, there was a hush over the dining room, not because our mostly American group had committed a communal faux-pas, but because none of the seated diners had food of any description on their tables. We were but six more lambs to the slaughter of waiting more than two hours to be served. The menu was strange: a few obscure dishes like the roast pigeon appetizer, accompanied by exactly three raspberries to the cheese soufflé with apple and celery salad, a main course nod to the vegetarians. We thought we were in for an adventure. I attempted to order a "garden of England" salad, a few greens accompanied by a local cheese and for some reason, unavailable that night. Although the restaurant is located just eight miles from the coast,only sea bass and cod were on the menu (prawns, crayfish, oysters and winkles are listed on other local menus). After ninety minutes, only four meager soups and two wooden boards with exactly six half-slices of bread had appeared. We speculated that the chef had died and was being installed in the freezer while the wait staff fretted; that the pigeon was being chased around the courtyard by a sous-chef. Either of these preposterous scenarios was possible. My husband was the last served his simple steak frites at 10:00, two hours and fifteen minutes after we'd been seated. The four soufflés were served in four inch round ramekins and were as flat as the Kent landscape. Cold, unappetizing and flavorless, these were all we had to sustain us; the apple and celery salad had morphed into mushy cauliflower and carrots. Our sixth friend's cod was oversalted and almost inedible. The waitstaff, who had managed to keep their composure despite inquiries from all over the dining room, then served up a bill that was twenty pounds over the actual price of this abysmal meal. We complained to management at the front desk who adjusted the bill, but said they had not received a single other complaint from their guests. This was plainly a lie because during the wait we had bonded with another table of six and heard what lay in store for us. Not only would we never return, the morning after we are still wondering whether the chef survived the night or is being carried out to the waiting hearse in the handsome graveled driveway of Abbots Barton.

"Beautiful setting for a wedding"

4
fezzzer, London, United Kingdom 30/09/2016

My brother and his wife got married here earlier in the year, and the hotel proved to be an ideal location for them to get married. The hotel itself is very grand looking and very appealing on the eye with plenty of free parking to the side. The reception staff were very friendly and helpful on arrival and once we got to our rooms we were pleasantly surprised. They were well appointed (if perhaps a little dated, but we felt it added to the charm) and generously sized. The main thing however was that the bed was comfortable and I had a good nights sleep after a busy day. The hotel was clean throughout and the staff seemed keen to help whenever they could. The bar area was a bit of a walk from the function room (there is no bar in the function room we hired) but the bar itself was well stocked, and the man on the bar was entertaining and accommodating. The wedding went smoothly, and the hotel was a great venue and a great help with setting everything up prior to the day. They even kept certain things for us to pick up the day after even after the room was cleared to be used for another function which was a helpful touch. The only negative was that the wedding planners left at around 5pm and there was no one to co ordinate the wedding. This was only an issue for us as none of us really knew what to do next (cake cutting etc), but that aside i'd recommend the hotel as a wedding venue, and for somewhere to stay if visiting Canterbury/East Kent.

"Five star treatment at a three star establishment."

5
bernicebutler, Brighton, United Kingdom 30/09/2016

We got a last minute deal with woucher and we weren't sure what to expect. It looks very impressive and is so near the town. But you feel as if you're in a country hotel. The staff are lovely and very helpful. We had a beautiful large room with everything you might need. We had dinner in the lovely restaurant. The food was excellent served with a smile. Breakfast was great. The fruit fresh not tinned! The best hotel breakfast I've had in a while.

"A revelation!"

5
BenA714, Oxford 30/09/2016

Having had mixed experiences at Best Western hotels in the past, we were hoping for better things at this hotel - and we were not disappointed. The reception staff were delightful and couldn't have been kinder or more helpful. Our room was just what we had asked for and we found the food at both dinner and breakfast to be both tasty and plentiful. But what really made our 5 night stay so enjoyable was the exceptional performance of every staff member that served or looked after us. Under the expert and good humoured guidance of the team leaders, they worked well and happily to make sure that their guests had all that they required. Well done and thank you to everyone of you, we will be back!

"Charming hotel with excellent service"

4
maybel472, Antwerp, Belgium 29/09/2016

Charming, classic hotel near the center of Canterbury. Parking area, delicious breakfast, very friendly staff who were very eager to help us with any problem. Location was perfect: with a 5-10min walk, you find yourself in the center of Canterbury.

"Fabulous hotel"

5
User 26/09/2016

Love this hotel. Always friendly staff , clean , dog friendly rooms and lovely food. When ever I am in Canterbury I stay here. Very close to the town centre within walking distance Canterbury being of such beauty and history.

"Chill out Sunday "

4
Nancy K, Ramsgate, United Kingdom 26/09/2016

Nice service at reception they were very polite and professional. The Fountain Restaurant was good although the menu is quite limited not much vegetarian choice Room was okay clean and tidy.. good value for money we would definitely return and recommend.

"Ticked the boxes well"

5
richardarb, Sheffield, United Kingdom 25/09/2016

Stayed for one night after a Kent uni drop off. The reception team were spot on , on arrival. Room on 3rd floor was splendid, Velux windows with blinds, nice bed, coffee etc making and a good bathroom and shower. Hotel decor is in deep reds and old fashioned settees and cushions, the lift is like a small carpeted room, something from DIsney. Lounge bar and service good, plenty of places to sit in far flung rooms of sunken settees if need be or even outside , it was pleasant enough Good position to explore Canterbury which is a ten minute walk to the top of the pedestrian zone. Shops nearby to hotel eg Tesco Express. The hotel ticked all the boxes helping us to be close to Kent UNi, explore Canterbury, break up a long drive and offer a good night's sleep,

"Excellent stay"

5
User 25/09/2016

An excellent two night say in lovely Canterbury. A proper hotel, wonderful staff and really close to the city centre. Very good buffet breakfast, nothing too much trouble. Highly recommended and worth the extra you pay compared to Premier Inn or Travel Lodge.

Mark C, Manager at BEST WESTERN Abbots Barton Hotel, responded to this review
Thank you for your review. Delighted to read that you had an excellent stay with us. Thank you for mentioning my team and breakfast offerings. We hope to see you again soon. Kind Regards.

"Pleasant surroundings in built up area"

4
Heather G, Uckfield, United Kingdom 25/09/2016

Abbots Barton hotel Canterbury is set off a major road. It has good parking facilities and an attentive desk staff who made our booking in procedure very easy. The room was clean and tidy and a good size for two people. A small useable bathroom. The location was excellent for the Kent County Cricket Ground which was no more than a few minutes walk. We only had the breakfast in the dining area which we both thought was very good. Tea and coffee facility's in room. We would use this accommodation again.

Mark C, Manager at BEST WESTERN Abbots Barton Hotel, responded to this review
Thank you for your review. I'm pleased to read that our location was to your liking, and the you were allocated was clean tidy and a good size. Thank you for mentioning our breakfast offering and glad you enjoyed what we offer. We hope to welcome you back again very soon. Kind Regards

"Grenadier weekend"

5
Brinks3602, Kent, United Kingdom 25/09/2016

How fantastic our stay was at this beautiful hotel the people who run this hotel should give themselves a pat on the back. Breakfast was good and plentiful nothing was to much trouble even having coffee on the terrace. We had the honeymoon suit again a great room a couple of points I think you should lose the dated net curtains they make the room look dark and are old fashioned and perhaps more coffee and milk could be left out .And the other point could you convert a room to disabled friendly as one if our party is disabled and it would have made his career's life a little easier Again thank you from all of us

Mark C, Manager at BEST WESTERN Abbots Barton Hotel, responded to this review
Thank you for your review. I am delighted to read you had a fantastic stay with us. I note your points regarding some of the dated items in the rooms, this is due to be addressed under the next phase of our refurbishment programme, the same goes with the disabled friendly rooms. In the meantime we do have ground floor rooms available. We hope to welcome you back again soon. Kind Regards

"good good good"

5
worthingkiwi, Worthing, United Kingdom 24/09/2016

First impressions, a bit old fashioned. The staff are attentive and cheerful The standard bedroon much bigger than expected. Plus points, are lack of traffic noise, allowing the window to be wide open at night. There is A/C, but it was not needed. Breakfast was very good, lovely bacon and sausages. Would I stay again, yes if I can get the same offer.

"Nice Hotel, Nice Room"

4
silvaja01, Norwich, Connecticut 22/09/2016

My wife and I stayed for a night before heading to Sandwich. I had stayed before and this is a really nice old hotel. Nice big rooms and plenty of parking. Its about a 10 minute walk to Canterbury city center so it is close to everything. We were hoping for a more comfortable bed and pillows but they were average for the UK.

Mark C, Manager at BEST WESTERN Abbots Barton Hotel, responded to this review
Thank you for your review. I'm pleased to read that our location was close to everything you needed. We are currently in the process of replacing all of our pillows, we also always have extra available should guests require them. Kind Regards

"perfect overnight stay"

5
ian m, Burgess Hill, United Kingdom 22/09/2016

Chose because best price for overnight visit to grandson.Friendly greeting and appeared to be freshly decorated room with en-suite.Excellent bar and restaurant service and will definitely use again.Seems underated at 3 stars.Also free parking and only 10 minute walk to City Centre

Mark C, Manager at BEST WESTERN Abbots Barton Hotel, responded to this review
Thank you for your review. I am delighted to read that you enjoyed your recent stay with us and that everything was to your liking. I am also pleased to read that you enjoyed our bar and restaurant facilities. We hope to see you again soon. Kind Regards.

"1 night break "

4
User 19/09/2016

The hotel is in quiet grounds and walking distance from the city. The staff were very friendly and attentive. The room was spacious and comfortable. We did not eat in as there is so much choice in the city. The parking and wifi are free.

Mark C, Manager at BEST WESTERN Abbots Barton Hotel, responded to this review
Thank you for your review. Pleased to read you had a good stay with us and that everything was to your liking. Thank you for mentioning my team and glad you found them friendly and attentive. We hope to welcome you back again soon. Kind Regards

"unpleasant stay at this hotel would not use this chain of hotels again"

3
Sharon H, Devon England, United Kingdom 19/09/2016

Unfortunately stay at this hotel was unpleasant arrived after a long journey kep waiting a t reception then given a late dinner at 9.45 then kept waiting again for a hour before unplesant food was given sent back then given other food more unpleasant made to feel embarrased at sending back. In our room air conditoning not working plumbing extremely noisy have stayed at this hotel before would not come back

"Comfortable homely hotel"

4
User 18/09/2016

Stayed here for 3 nights as a walking group. Staff were most helpful, welcoming and polite. Hotel had homely feel. Rooms were comfortable with air conditioning and adequate furnishing. Showers were very efficient and the water hot. Although rooms had adequate room lighting appliances, the wattage in my room could have been brighter, although this is a problem in most hotels to be fair. The breakfast was good and varied and the hot food temperature was well maintained. The provisions were also topped up regularly and as needed. Dinner choices for our group were rightly limited (jointly agreed) and for the most part we found it to be tasty. There were a couple of exceptions when dishes were not strictly as described, or rather as expected - perhaps our fault. A couple of soups were luke warm when served but this was quickly rectified when drawn to the kitchen staff attention. It was a thoroughly enjoyable stay - my third visit as a party group. Would thoroughly recommend the hotel if you are visiting the City, with the shops and cathedral within easy walking distance. There are also many lovely walks available from the hotel base with lots of super country pubs within easy drive.

Mark C, Manager at BEST WESTERN Abbots Barton Hotel, responded to this review
Thank you for your review. I'm delighted to read that you enjoyed your recent stay with us and that everything was to your liking. Thank you for mentioning my team and our food offerings and pleased the couple of issues you had were rectified immediately. We hope to welcome you back again soon.

"Made very welcome"

4
User 17/09/2016

Beautiful hotel, with the staff to back it up. Made to feel very welcome and special. Air conditioning in the room was a big help on hot days. The only down side was the menu was quite limited, however they did have gluten free bread for sandwiches and gluten free biscuits for the room which was a nice touch.

"No room at the breakfast table"

4
User 14/09/2016

We stayed the weekend here and had a great time. Staff were polite and friendly. Room was spacious clean and had everything a traveller could want. But having to queue for a table at breakfast time in a hotel of this caliber and price seems a little absurd. There is a much bigger room used for functions why not use this? The management obviously know how many guests they have and therefore should make provision for them. Not a small notice on the breakfast room door saying at busy times you may have to wait please be patient.

"Quick walk to the Cathedral"

3
MCOOL2010, Chicago, Illinois 13/09/2016

This is a nice hotel, looks like it was converted from a manor as Best Western has done that a lot in England. We arrived and the parking lot was very full, it was a Friday evening so probably why. Its about a 20 minute walk to the Cathedral and the downtown area with restaurants. Our room did not have a stand up shower, just the attachment for sitting and holding over yourself. Hilarious hi-jinx ensued because its just something we're not used to and wasn't sure how to best not make a lake inside the room. The decor is old fashioned but perfectly clean and adequate for our one night's sleep.

"Lovely hotel"

4
ValVal67, Accra, Ghana 12/09/2016

I have spent 4 nights at the hotel. The personnel was extremely nice and effective. They even organized an early breakfast for me on my departure day. Nice atmosphere. Clean rooms. I will definitely come back.

"Great staff, great hotel"

5
graham399, Wigan, United Kingdom 09/09/2016

We initially booked one night prior to going on a cruise from Dover, but were so impressed that we booked a further three nights after the cruise. The staff were extremely helpful especially Aura and Esther (who I promised to put a good word in regarding a pay rise). We had an excellent room and would definitely recommend this hotel which is ideally placed for many attractions in the area. I look forward to staying here again.

"Comfy hotel"

4
User 04/09/2016

We had two comfortable nights at the Abbots. Rooms are cosy, bathroom a little small but a decent shower with complementary toiletries. Buffet English breakfast and a nice evening meal. Check in efficient and staff friendly. Parking on site

Mark C, Manager at BEST WESTERN Abbots Barton Hotel, responded to this review
Thank you for your review. I'm delighted to read you had a comfortable 2 nights stay with us. Thank you for mentioning my team and our food offering and glad everything was to your liking. We hope to welcome you back again soon.

"Excellent, friendly hotel"

4
FrancisBetch, Crawley, United Kingdom 02/09/2016

We enjoyed 2 nights at this hotel. It is conveniently located within a 15-minute walk to Canterbury High Street. The hotel is in an old fashioned building, however everything is relatively modern, whilst retaining the charm element. There are a number of places to sit and read, downstairs, as well as a bar area and restaurant. Staff are friendly and welcoming. We were upgraded due to animal allergies, many thanks to staff for understanding. The room was a good size, with a modern flat screen tv. The hotel is well run, and nothing was too much trouble. I do have a suggestion on the food menus, as these are relatively expensive. For example breakfast was £13 a head, and as a result, we walked into town each day for Breakfast. We would have stayed at the hotel, had there been some flexibility, eg for a continental option, etc. This also applied to the evening meals, where the options were all too costly for our budget. We did find a number of splended restaurants within Canterbury, but would have had at least one evening meal at the hotel, if the option was there. It looks like the hotels main client base is with business visitors, however there are a lot of people who wish to visit Canterbury, and this hotel is well placed, bearing in mind there are few cheap options to park within Canterbury. We were, very impressed with the hotel, and hope to visit again in the future.

Mark C, Manager at BEST WESTERN Abbots Barton Hotel, responded to this review
Thank you for your review. I'm pleased to read that you liked our building and decor. Thank you for your suggestions regarding breakfast, we will look into this when we next change the breakfast menu. With regards to evening meals we offer 3 different menus, an a la carte, fixed price daily menu and a bar menu, all catering for different budgets. Thank you for mentioning my team and pleased you found them friendly and welcoming.

"Great value stay with great staff"

4
stags65, Frimley Green, United Kingdom 29/08/2016

My wife and I planned a last minute trip to the coast and picked to stay at the Abbots Barton hotel. We were not disappointed. The room was clean and tidy and recently updated I would guess. The staff were really pleasant and helpful, especially on the front desk. We had a broken TV that was fixed whilst we were out for dinner. Breakfast was good, lots of fresh fruit and the menu was pretty extensive (only slight gaff was the "frozen" fresh bread that was served up for my wife!). For a 3 star hotel it was worth the B&B rate we managed to get at the last minute, close to the centre of Canterbury (15 minute walk) and great staff.

Mark C, Manager at BEST WESTERN Abbots Barton Hotel, responded to this review
Thank you for your review. I'm pleased to read that we did not disappoint on you recent stay with us. Apologies for the frozen bread at breakfast, Im not sure what has happened there and have passed your comments onto the head chef to investigate. Thank you for mentioning my team, and pleased they were able to rectify your issues instantly. Kind Regards

"Excelled our expectations!"

4
Rebeccaminnette, Brighton and Hove, United Kingdom 29/08/2016

We booked this hotel mainly for the location as it's around a 10 minute walk from the city centre and not to expensive. We were dubious about the decor of the hotel as a lot of photos on the reviews look very old fashioned and we are a young couple. We were relieved when we walked into our room to find it was quite nice and modern enough! The view from our window was s building site but we were out exploring most of the time so it didn't bother us at all! The staff were very friendly and couldn't have been more helpful, great room service and food.

Mark C, Manager at BEST WESTERN Abbots Barton Hotel, responded to this review
Thank you for your review. I'm pleased to read that you found your room to be nice and modern, and that our location was perfect for exploring Canterbury. Thank you for mentioning my team and our food offering. We hope to see you again soon.

"Canterbury and White Cliffs of Dover"

4
User 28/08/2016

Good location if you are staying near Canterbury and Dover. We stopped here from London. Checked in and continued to Dover. Staff let us check in to some of the rooms and stowed are luggage. Hotel had there own parking area. Walking distance to Canterbury Cathedral and the small town. Easy drive to Dover and back. Nice restaurant and bar. Plenty of pubs and restaurant within walking distance.

Mark C, Manager at BEST WESTERN Abbots Barton Hotel, responded to this review
Thank you for your review. I'm pleased to read that our location was to your liking, and that we were able to check you into some of your rooms before our check in time. We hope to welcome you back again soon. Kind Regards

"Pleasant stay"

4
Norman K, Troy, Michigan 27/08/2016

The hotel was pleasant in all respects. The staff was very helpful, the room was clean, included air conditioning, ample self parking was available, and located so as to allow walks to all the attractions.

"Short break in Canterbury"

4
User 27/08/2016

Best Western Abbots Barton is a good, comfortable and well located hotel with very good staff and services. Variety of food and drink available at either the restaurant (good quality) or bar/garden/lounge.

"5 Excellent Days"

5
Michael A, South Glos, United Kingdom 26/08/2016

The hotel was easy to find and our reception was exceptional as were all the staff.Our room on the third floor was splendid and the air conditioning well worth the upgrade to this room. The cleaning staff were very efficient. The dining room was professionally run and the food was enjoyable and the staff very efficient. Canterbury and the surrounding environs were quite pleasant. Overall a perfect break.

"Wonderful Hotel"

4
Gary L, Hong Kong, China 26/08/2016

Locates at nice, silent environment but easily access to town centre. We stayed in family room and good enough for 2 adult and 2 kids. We drove to town centre by 5 mins and Dover within 30mins. But lock should be improved as you have to pull harder in order to secure, I bet that it will be very annoying if we go out at late night/early morning.

"Too small family room"

4
User 26/08/2016

The family room we stayed in was really too small. The four beds fitted in, but there was hardly any room left for the luggage. The staff recognized it but could not further help us. The hotel itself has a nice manor look from the outside. Inside things are, similar to our family room, all a little small and narrow: the corridors to the rooms, the lobby, the restaurant without windows to the outside. The breakfast is good and also the bar is joke.

"Very good hotel"

5
Ruth B, Linlithgow, United Kingdom 26/08/2016

Very nice hotel, staff helpful and friendly, room beautifully decorated and clean and everything in working order. Good location, Canterbury city centre is within walking distance for able-bodied. Parking on-site is limited. Fairly expensive hotel but you get what you pay for.

"Lovely stay"

4
Julia G, Merseyside, United Kingdom 22/08/2016

I had a very nice stay at this hotel. I stayed at a 4 star hotel in london immediately after this one and found Abbots Barton a much better hotel. I had a single room which had a single bed, desk and chair and table and chair. I was worried the room would be quite small but it was lovely and big. The bathroom was also spacious with a shower and bath. Everything was lovely and clean. Biscuits, tea and coffee, individual toiletries and a vanity kit were provided. There was air conditioning in the room which worked well but was a bit noisy for leaving on at night. The staff were all very friendly and attentive. Breakfast was buffet style and was very nice. The hotel is situated about 10mins walk from the town centre. The nearest station is Canterbury East which is probably about 15 to 20 mins walk away. It is set in its own grounds so you can sit in the garden if liked. The hotel is undergoing development but I was not aware of any noise or disruption from this. The only reason I did not score it 5 out of 5 is that the walls are quite thin so you can hear guests next door and toilets flushing and air conditioning in adjoining rooms are quite loud. I slept ok but it could disturb you if you are a light sleeper.

"Fine"

3
Sophy S, London, United Kingdom 22/08/2016

It was fine. The breakfast, decor and air condition is all very mid-90s. A bit of a time-warp. Fairly convenient for town, staff doing their best. It was clean and comfortable. The breakfast is in fact buffet only (the website suggests there' an al la carte menu)

"Lovely Hotel."

5
Maureen M, Bexleyheath, United Kingdom 21/08/2016

My husband, Son and Granddaughter stayed here for a nearby family wedding. We had a family room for my son and his daughter, whilst my husband and had a de Lux double. We arrived early for pick up for the wedding and as soon as my son's room one of the reception came and told him were we were having a coffee in the bar with other family members. The reception staff were excellent friendly and helpful. My son said his room was good, although his daughter insisted on the double, while son had a single. Our room was lovely and we particularly like the spa bath, having said we had a problem getting it to go on then a bigger problem as it would not go off. The breakfast had plenty of choice with very obliging staff. On checkout again the reception staff were pleasant and helpful. Would we stay again? Unlikely as we were very disappointed in Canterbury, which had changed a great deal since our last visit there, with quite a number of foreign rough sleepers and we did see one problem with the police midmorning on a Saturday. But the hotel. was very good.

"Stunning"

5
Chenin62, Gillingham, United Kingdom 20/08/2016

Enjoyed the most intimate & delicious meal in this restaurant. A special stay for an anniversary. Parts of the hotel were looking tired & unfortunately our room was right by a large & noisy air conditioning unit suspended on the wall. The noise all night made sleep difficult but would be sure to request a different room on a return visit.

"Stylish, great customer service, but.."

3
User 19/08/2016

Very beautiful hotel, traditional English style, could be the place for film, documentary, history. Impressive furniture, decorations, nice garden. Breakfast was good but kept standard, not surprised; price high and goes with time and customers request, better booking on line and not asking late evening at the desk. Noisy stairs, narrow corridors, old bathroom, even if clean and refurbished. Very surprised there is still a telephone room and a very nice library. Inside also a small, cosy pub or bar.

Mark C, Manager at BEST WESTERN Abbots Barton Hotel, responded to this review
Thank you for your review. Im pleased to read that you liked the decor of our hotel. We are currently undergoing a major expansion with a new function suite, health spa and new bedrooms. Once this phase is completed all our existing bedroom stock is scheduled for refurbishment. We hope to see you again soon. Kind Regards

"Lovely hotel, friendly staff"

5
Tina M, London, United Kingdom 19/08/2016

Stayed for 2 nights with a friend. Great location, quick 10 minute walk into town. Great room, very clean and spacious, though rather warm at night even with the air con! Staff very friendly throughout the hotel. Very good choice at breakfast, all freshly replenished throughout. Free wifi worked well and was quick enough for my needs. In all a great trip, would recommend.

"Nice Hotel"

4
lfriend85, Madrid 18/08/2016

My husband, my dog an I stayed for two night at this nice hotel. We found tranquil days, good weather for being at the beach and resting. We absolutely got it! Staff is friendly and helpful. The best thing is that the hotel allows dogs, and they lend a bowl and a bed for it inside room. Negative points: personally the mattress is quite soft and breakfast poor quality.

"Great hotel...lovely staff."

4
Grahows, Exeter, United Kingdom 17/08/2016

Friendly efficient staff...lovely room..excellent choice and quality of food at breakfast. Negative points were....WiFi reception poor.....Restaurant menu with half the listed choices unavailable... No draught beer in the bar!.......Nevertheless a great place to stay and would recommend........

"Excellent hotel, easy walking distance to the city centre"

4
Ben S, Oxford, United Kingdom 16/08/2016

We stayed for a weekend with my girlfriend and her parents - the hotel was really nice and accommodating to us. The staff were friendly and helpful. We did not eat in the restaurant so cannot comment on that. The rooms were well equipped and decent sized, the decor was old-fashioned but we found it charming and different. They lose a point because they follow the increasingly common habit of hotels to provide wifi by requiring users to sign up with their contact details to access the internet which I don't like for both practical and ideological reasons.

"Great hotel and very helpful staff."

5
jools2007, Deal, United Kingdom 15/08/2016

Spent the day at the hotel today for work purposes. I found all the staff to be extremely helpful and going out of their way to help guests. I had lunch and plenty of drinks throughout the day and everytime I placed an order the team were brilliant. Particularly Jennifer and Aura also the other young lady that took over the reception area in the afternoon. When I paid my bill she went out of her way to make sure everything had been ok and we had a little chat. Great food and fantastic service. Well done.

"A beautiful hotel where we had a problematic stay, but the staff made up for it."

4
Silvana S, Leighton Buzzard, United Kingdom 15/08/2016

We complained about our room cited below but the receptionist was understanding and kind and gave us a reduction so she made it al better. The biggest problem for me was our room (106) which I realise might not be the case for other rooms. It was a suite as my 14 year old stepson was with us. The door opened up into the lounge area which held a sofa bed for my stepson. This room had Air Con, but our ajoining bedroom did not. Hence the most uncomfortable night's sleep for the three nights we stayed there. Also the bathroom didn't have a standing shower. It was a bath with a shower attachment on the taps. The roof was sloping so we couldn't even stand in the bath and having a kind of shower was near impossible (and very messy as there wasn't a shower curtain). I would say most of the staff were amazing and extremely polite, kind and professional, but the ones who were not, were the waitresses in the restaurant. Actually the evening food menu was a disappointment. Almost half of the menu was not available. as they had new chef so our choices were very limited. My husband had the beef which was lovely but the spoonful of mashed potato left him unsatisfied and hungry. My grilled chicken was dry and again not very satifying. All this for a fairly expensive meal. However it was our unsmiling waitress who made the evening too serious and more unpleasant than it needed to be. She barely spoke and didn't check up on us at all. The morning staff at breakfast were no better and were so different from the cheerful and nice reception and bar staff. It was definitely a nice hotel, but was just let down by a few but important aspects. I would try it again if I was in Canterbury again and it was in an ideal position, both in a quite location but very close to the city centre.

"Mrs"

5
User 15/08/2016

Second time to visit. The first time having booked just by the price was good. but this time we took the executive room. It was Superb, great, all to our full satisfaction. Wish more of these hotels worldwide. Will definitely come back.

"Nice hotel convenient for city centre"

4
annettejean57, Bromley, United Kingdom 15/08/2016

Stayed one night whilst attending gig at Cricket Ground which is only a 10 minute walk from hotel (and 10 mins other way into city centre). Had deluxe double room - spacious and traditionally furnished, only problem was with bath/shower water temperature (too hot) which we reported to reception. Wedding was going on so hotel quite busy but we arrived at 12.00 and could park OK and get into our room straight away. Bed very comfortable. Breakfast good although I prefer a served rather than a buffet breakfast. Not cheap but Canterbury is a popular city so cost to be expected to get a decent hotel. Nice grounds to front of hotel - it is on the main road but A/C in room meant you didn't have to open the window if you didn't want to.

"Watch out"

2
User 15/08/2016

Funny place this..... £140 per night without breakfast is not cheap. When there is a wedding going on it seems that service for paying residents is second best. Parking is a nightmare. ...getting food is too much trouble almost....If you want a decent coffee after 10 pm good luck....on the subject of food not sure they know what medium steak is....think they have never met a brioche bun as advertised on a burger and then they decide to keep it under the hot plate for ages so it is rock hard. Staff seem completely disinterested ....certainly the waiting and bar staff....probably an important wedding to attend to. When I did complain about the burger bun there was no offer to change ..just a blank tough luck look....be warned

"Wonderful Hotel"

5
robharris5, Bromley, United Kingdom 14/08/2016

I was recently at the Best Western Abbots Barton Hotel for a wedding and found the whole hotel experience wonderful. This is an extremely well run hotel with friendly helpful staff throughout and beautiful grounds. I'd wholeheartedly recommend this hotel to all and intend to stay again, next time exploring more of Canterbury.

Mark C, Manager at BEST WESTERN Abbots Barton Hotel, responded to this review
Thank you for your review. I am delighted to read you found us to be a wonderful experience. Thank you for mentioning my team, your kind comments have been passed onto them. We look forward to welcoming you back again very soon.

"Very good hotel, close to Canterbury"

4
karen b, East Grinstead, United Kingdom 13/08/2016

We arrived on Friday for a nights stay, the reception staff are friendly and helpful. Our room 216 (a twin) was a very good size with plenty of storage and overlooked the car park. Unless you have the windows open it isn't noisy so that was good. The hotel itself is a 10 minute walk down one road into Canterbury which is ideal. Breakfast was ok but found replenishing stock rather slow, we had put some items on our plate but then found out a few hot items were missing, we waited a while but nothing was coming from the kitchen, so rather than let ours go cold, went and ate what we had. The scrambled egg and hash brown never did seem to come out. Otherwise breakfast would have been top notch

Mark C, Manager at BEST WESTERN Abbots Barton Hotel, responded to this review
Thank you for your review. Pleased to read you had a good stay with us, and that your room was to your liking. Apologies for the missing items at breakfast, I will be looking into what happened there as all food items should be replenished regularly. Thank you for mentioning my reception team and please you found them friendly and helpful. Kind Regards

"Excellent stay"

4
Pauliehickeyfry, Blackpool, United Kingdom 09/08/2016

Stayed last weekend as we had friends who got married at the hotel. The check-in was friendly and extremely efficient. They advised us that unfortunately the air conditioning unit in our room was not working and would take a week to fix so they offered us a £25.00 per night discount which we accepted, they also put a fan in the room. The public areas are really nice and there are plenty of sofas and chairs to relax and read a book. The room was fine if a little snug and the bed was extremely comfortable although the pillows were quite flat, however we slept like babies! Our friends wedding was great and the rooms used were excellent. The food was also very good. although I wasn't too keen on the desert. The bar is not cheap however as I live in the north I'm not used to paying £6.40 for a pint of shandy and a diet coke, so was a little shocked when a round of drinks cost in excess of £20.00! The breakfasts are excellent. The buffet has a good choice and it was great to have hot food..... the bacon and sausages in particular were excellent. Overall I would certainly stay here again and thanks again to all the staff for making our stay comfortable. The only reason for not getting 5 stars is due to the air-conditioning not working.

Mark C, Manager at BEST WESTERN Abbots Barton Hotel, responded to this review
Thank you for your review. Delighted to read you you had a good time attending your friends wedding and that you had a comfortable stay. Apologies for the lack of air conditioning, unfortunately we had a couple of units go down that weekend for which we were awaiting parts. Thank you for mentioning our food offering in particular or sausages and bacon which are locally sourced.

"AMAZING ABBOTS BARTON!"

5
timothyNorfolk, norfolk 06/08/2016

I got back from a four night coach trip last night, and wished I could have stayed for another four! The single room I had, 127, was huge compared with other ones I have stayed in, and had everything you could want. I found the staff exceptional in their attitudes. Kind, friendly, always smiling, and so patient with people who needed something sorting.They have certainly been well trained. So much choice at breakfast to pick from, it was lovely, and our menu for the evening had a very good choice of tasty meals to choose from. Wine was a good price, and after enjoying all that you really need to walk into Canterbury to work some off it off. I would like to say thank you so much to all the staff for a wonderful time.

Mark C, Manager at BEST WESTERN Abbots Barton Hotel, responded to this review
Thank you for your review. Delighted to read your had a good stay with us and that you liked the room you were staying in. Thank you for mentioning my team, i have passed you kind comments onto them. Also thank you for mentioning our food offerings and pleased everything was to your taste. We look forward to welcoming you back again very soon, next time for longer. Kind Regards

"Lovely Hotel"

5
Anne O, Cardiff, United Kingdom 02/08/2016

Spent a comfortable night here. Hotel is about 10 minutes walk from Canterbury centre but as I was with elderly parents, there was a convenient bus stop a short walk away, so we hopped on the bus and I didn't have the hassle or expense of city centre parking. The hotel is set in lovely grounds and was very peaceful. Our rooms were clean and comfortable and had all we needed. Our only slight issue was that we wanted to eat early in the restaurant as we were tired. The restaurant opened at 6:30, but we were told by reception staff that as there was a large party of people expected at 7pm, we couldn't book a table there until 7:30pm. In my room was a leaflet advertising their bar meals - which was perfect for us so we went downstairs to order a bar meal instead. The menu on the leaflet in the room was different from the menu at the bar! In addition, many of the dishes were "off"! I was getting a bit annoyed by this point, however we were overheard by the restaurant manager, who saved the day!. She was a very efficient woman, who made the impossible happen! Within minutes she had brought us a copy of the set menu from the restaurant, which we were quickly able to select from, gave us the choice of eating in the bar area or in the restaurant - we were fine in the bar, waitresses appeared with tablecloth, cutlery etc and delicious food followed quickly after. Job done. We were in and out in half an hour and able to retire happily to our rooms for an early night. I'm so sorry that I didn't catch her name - I had hoped to see her at breakfast but unfortunately didn't, but I hope that Best Western appreciate this lady, who is a great asset to their company.

Mark C, Manager at BEST WESTERN Abbots Barton Hotel, responded to this review
Thank you for your review. I'm pleased to read you had a good stay with us recently. Apologies for the wrong food menu in your room, this has been replaced. Also apologies for certain items not being available, I am however pleased to read that my team resolved this issue instantly. Thank you for mentioning my duty manager, she is definitely an asset to the hotel. We hope to welcome you back again soon.

"The good work and welcome of many ruined by a few"

2
pgw50005, Manningtree, United Kingdom 01/08/2016

My wife and I stayed at the Abbots Barton hotel on the nights of 11 and 12 July together with our two adult children, our second visit to the hotel. The reception staff were delightful and helpful. The rooms were clean and comfortable. If we had not made two mistakes, it would have been a perfect visit. Our mistakes were to order drinks in the bar and eat in the hotel restaurant. In both places we were served by the same individual, a surly man in his late twenties or early thirties who, unlike every other member of the hotel staff, did not wear a name badge. Whilst I was at the bar waiting to be served by him, another guest ordered and was asked "Anything else?" To which she replied "A smile would be nice". He was equally unsmiling when he served me. On the evening of 11 July, we had the misfortune to be served by him in the restaurant. We ordered a bottle of wine and, when he brought it, he didn't offer it for tasting but asked "Should I tip it out, then?" which seemed to be his way of asking "Should I pour it?". It seemed very clear that either he did not enjoy his job or was totally unsuited to it. The meal itself was disappointing. The starters were fine, but the main courses were cold, which we pointed out at the time. After dinner, I went to reception and cancelled our restaurant booking for the following evening and told them why. The receptionist was appalled and must have reported the complaint to her supervisor because the supervisor called us in our room to ask for more information, which we gave her. She reduced the bill for the meal, which we greatly appreciated. In summary, this could be a lovely hotel but, in our opinion, it was let down on this occasion by a poorly-managed kitchen and an utterly miserable waiter/barman.

"lovely hotel"

4
fayemarieLiverpool, liverpool 01/08/2016

the staff at the hotel were excellent, food was very disappointing, nice big bedrooms. pillows left a lot to be desired, they could do with investing in some good ones. room we had was at the front of the hotel, where the car park was, could be a bit noisy.

Mark C, Manager at BEST WESTERN Abbots Barton Hotel, responded to this review
Thank you for your review. I'm pleased to read that you found my team to be excellent and that you room was to your liking. I have tracked down the room you stayed in, and the pillows have been replaced. Kind Regards

"Very friendly relaxing hotel"

4
Steve R, Aylesbury, United Kingdom 01/08/2016

We arrived early before check in time but were still greeted with a very friendly reception. They took our details and we decided to walk in to Canterbury which only took around fifteen minutes so giving the hotel a great location. We had a lovely time in the city especially in the wonderful Cathedral. We returned to the hotel, checked in and then enjoyed some drinks in the peaceful garden in the sunshine! Our room very clean, comfortable and spacious and was at the front of the hotel. We had booked this hotel through Secret Escapes and the deal included breakfast and a two course evening meal. Dinner was very good and we were waited on by friendly helpful staff. Breakfast was a buffet with a great selection of fruit, cereals, full English and Continental and an easy to use proper toaster - that was a bonus! Again the staff at breakfast were very friendly. I would recommend this hotel and would stay again if we return to Canterbury.

Mark C, Manager at BEST WESTERN Abbots Barton Hotel, responded to this review
Thank you for your review. Pleased to read that you enjoyed your recent stay with us and that everything was to your liking. Thank you for mentioning my team, your kind comments have been passed onto all the staff. I am also pleased to read that you enjoyed our food offerings. We look forward to welcoming you back again soon.

"Great wedding venue"

5
User 31/07/2016

Great place to have a wedding. Friendly welcome, nothing was too much bother for the staff. Rooms, clean, comfortable and spacious, had everything you needed for a restful nights sleep after such a busy day. Food was fantastic and accommodated for gluten free dining. Lovely gardens. Free car park and very central for Canterbury to see the sights.

Mark C, Manager at BEST WESTERN Abbots Barton Hotel, responded to this review
Thank you for your review. Delighted to read you had an enjoyable stay with us and that everything was to your liking. Thank you for mentioning my team and our food offerings. We hope to welcome you back again soon.

"It feels like a hotel that could be lived in."

5
philip s, Sheffield, United Kingdom 30/07/2016

Our stay was over a Monday night. Parking at the hotel was not a problem. The room was a good size. The view was over building works, though that didn't bother us. No work was going on - so no noise from the works. The ventilation system did make a constant hum - just tell yourself you're on a cruise liner. Not loud enough to be a problem. This is not a new build hotel, so it has some of the character of an old country house. Dinner seems to sit early, so don't go late and expect it to be busy with a full range of deserts (in our case). there was an excellent buffet breakfast - continental and full English. There are also plenty of staff about to keep things running smoothly, bring drinks, keep things smooth and tidy. Very slick and professional, without being overbearing. Overall, a very enjoyable stay.

Mark C, Manager at BEST WESTERN Abbots Barton Hotel, responded to this review
Thank you for your review. Pleased to read that you enjoyed your stay with us recently and that your room was to your liking. We do get earlier diners, but items should not run out, I have passed your comments onto the chef to rectify. Thank you for mentioning my team and our breakfast offerings. We hope to welcome you back again soon.

"A Touch of Class"

5
Richard F, Durban, South Africa 30/07/2016

Huge compliments to the staff of Abbots Barton Hotel who welcomed us back after our last visit in 2012. Everything was as we remembered it, the 5 star service, the ambience, the excellent meals, our comfortable room and the overall setting of the hotel. We can't wait to come back to Canterbury to stay again at this gem of an establishment.

"A normal Best Western"

4
Afctripod, London, United Kingdom 25/07/2016

Stayed I the Abbots Barton Hotel this week. Pretty standard as a BW, but functional clean and nice cheery and helpful staff. But could do with an update, bitter was unavailable as was about half the bar menu, which was a bit annoying, In saying that I tweeked my food order and it was perfect Breakfast was buffet style, large restaurant, good drinkable coffee and a fairly good choice of food. Good size car park and free wifi. Tony's Tips. About a 20 minute walk into the city centre. Hotel is dog friendly Room 203 is directly opposite the lift. Come and watch AFC Wimbledon if you have a free Saturday.

"Graduation 2016"

3
Alison D, Bourne End, null, United Kingdom 23/07/2016

We booked in here for one night, during graduation it was a struggle to find a hotel. Location was spot on for the family & the room was comfortable. Breakfast was disappointing as for the price of our stay over £ 200 for the night, I would of expected waiter/waitress service, it was nothing special, a self service buffet. After the graduation ceremonies we returned to the hotel about 9.30pm. The staff were polite and helpful, I did have to find a member of staff to serve us some drinks.

"Fab weekend"

4
Snowwhite972, London, United Kingdom 21/07/2016

Very good hotel with kind staff and excellent buffet breakie! Will definitely be back!! We sat in the bar and had a drink which was very relaxing. There was a function in the evening but this did not spoil our stay.

"Excellent "

5
catlee1970, kent 21/07/2016

My husband and I stayed here to celebrate his bday. The hotel is located about 10 mins walk away from the centre of Canterbury so very convenient as we could leave the car in the carpark. The room was fabulous. The breakfast is plentiful and staff very attentive. Highly recommend.

"weekend Canterbury"

5
19anneke76, Antwerp, Belgium 12/07/2016

Beautiful location!! The hotel was very easy to find, and when we arrived, we got a free upgrade! Going through the reception and hallways, we were in awe for the decor! The room was also very lovely, clean and was decorated in style. It took us a while to find out, how to work the airco, but once we did, it was "a breeze" ;-) Everyone who worked there, was very friendly and helpful! Dinner and breakfast was very well put together. We definately want to come back to visit!

"If your thinking of going here think again"

1
IanBigby, Romford, United Kingdom 10/07/2016

My sister in law booked this hotel as a present for our 25th wedding anniversary .as it was hers also a couple of days later we thought we would book them the same place so we could all go together .what a mistake . I thought it would be good to upgrade our room to the executive suite .what a mistake We were put in a small loft room where you couldn't swing a cat .you couldn't open the toilet door properly as the sink was behind the door .the decoration was tired and of poor quality .I decided to make a cup of tea as you do , there was only two tea bags two milks and one hot chocolate. then I found a little note saying please don't open the windows s the pigeons like to fly into the rooms. on the day it was quite warm so I decided to put the air conditioning on guess what it didn't work. the room was getting hotter and hotter .so decided to go down to the bar and cool down and have a word with reception .reception gave me some more t bags and some milk great I thought so I took them back to the room and guess what swipe key didn't work so another trip to reception this time I explained the air conditioning did not work and also about the key I don't think they believed me so the lady followed me back up to the room she tried the key didn't work she tried air conditioning didn't work .she said she was sorry about all this but she couldn't get air conditioning fixed so basically I had to put up with it .don't forget this is an executive suite as big a a shed Not forgetting my sister in laws room .its must have been the smallest hotel room I've ever seen So please find another hotel this hotel is a take on Sorry about the rant but I thought you all should know

"A lovely birthday treat"

4
Tigger230749, Bognor Regis, United Kingdom 08/07/2016

Booked the hotel through Secret Escapes to celebrate my husbands 70th birthday and weren't disappointed. The hotel was easy to find on the out skirts of the main city. We were greeted by friendly reception staff who had upgraded us to the bridal suite and we were made to feel very welcome. The room was on the first floor and was large and spacious with lovely decor. The bathroom was also spacious with a large spa bath which was simple to get in and out of and easy to use. The bed was very comfortable. The room contained air conditioning but we preferred to open windows. The decor of the hotel would probably be considered by younger people to be dated but every where was clean and well laid out. The restaurant was pleasant and the cooked breakfast was well cooked, not greasy. Would liked to have seen a better selection of cheeses and ham for the continental breakfast, but that may have been to cut down on waste. We were informed to request anything we couldn't see. Our main meals in the evening were of a good choice and were well cooked. There was a problem with a fridge/ freezer while we were there which meant a restrictive menu but the kitchen & waiting staff went out of their way to make sure my husband's birthday meal was enjoyable. Everyone l dealt with was very pleasant and helpful and l would return.

"Function"

4
94cassiem, Kent, United Kingdom 07/07/2016

Attended a work function here recently. Parking ample. Location and access good. Well kept and decorated. Clean and tidy venue. Staff attentive and friendly. Food of. A good choice and catered for vegetarians and gluten free diets. No problems will visit again.

"Generally very good with occasional lapses."

4
Philip D, Ilminster, United Kingdom 07/07/2016

Very friendly & comfortable with generally excellent dining. Some things not working properly (e.g. shower and toilet seat, the former reported but no improvement or feedback) and some surprising items running out (bread in evening, cheese at breakfast). Wifi free but annoyingly had to provide registration details and then log in again each time my iPad was switched on.

"Wedding "

5
User 06/07/2016

What a most fantastic hotel and the most amazing staff, we had our wedding at this venue a day and must admitted it exceeded our expectations, the whole setup was totally professional and nothing was too much for the staff. Thanks Abbotts Barton for helping our dreams come to life.... and a very special thanks to Magdalena and Aura.

"Wonderful"

5
Stephen M, Lake Elmo, United States 06/07/2016

The hotel itself and the staff are exceptional. Very friendly and helpful. Food in the restaurant was wonderful. The reception staff are multi-lingual and go out of their way to make your stay something to remember. The restaurant and bar are both lovely and make one feel at home.

"Birthday present"

5
Sunworshiper92, Cardiff, United Kingdom 03/07/2016

I bought a night in this hotel for my mum as she had been talking about visiting Canterbury for quite some time. From what she told me "I nearly teared up driving up the driveway" it's a very grand looking hotel with cute rooms, floral decor and close to Canterbury. I was also able to pay over the phone before their arrival. All in al they enjoyed their stay and found it clean, presentable and very friendly

"Three days is enough"

3
Dzonka, San Francisco, California 01/07/2016

Canterbury in high season was very busy with tourists,but this hotel is at least a nice comfortable walk out of the city. However our king suite was tiny with a small bed and two armchairs making it difficult to walk round. The front desk staff don't have a good attitude, and the service in the bar,was almost non-existent.

"Great location"

5
312irisg, Hemel Hempstead, United Kingdom 28/06/2016

Lovely hotel which is within easy walking distance to the centre of Canterbury. We spent a few days here and had a room in the old part of the building. Nice and quiet and very relaxing. Lovely breakfast and the main restaurant has a nice atmosphere. I would definitely stay here again.

Mark C, Manager at BEST WESTERN Abbots Barton Hotel, responded to this review
Thank you for your review, Delighted you enjoyed your stay with us and that everything was to your liking. Thank you for mentioning our breakfast offering and glade you enjoyed it and the surroundings. We look forward to welcoming you back again soon.

"Dmarbeck"

4
dmarbeck, Auckland, New Zealand 27/06/2016

We stayed here for 2 nights as part of a 5 week trip around the Sth east and nth east of England . This is a quaint hotel in lovely grounds(although it looks like building work is going to change grounds). Reception was very good and friendly. We had an upgrade to a lovely spacious room with big bathroom. Nicely set out. Only downside was lack of soundproofing between rooms, and noisy pipes whenever neighbours or ourselves used water or toilet. Can walk to city from here,didn't eat on site, as lots to choose from in town. Reasonable price,and car parking on site

Mark C, Manager at BEST WESTERN Abbots Barton Hotel, responded to this review
Thank you for your review, I'm pleased to read that you enjoyed your stay with us whilst visiting Canterbury. We are indeed going through renovation works installing a new spa and banqueting facilities. Thank you for mentioning my reception team and pleased that you found them friendly. We hope to see you again soon.

"needs work"

2
robswane, Whitstable, United Kingdom 22/06/2016

Needs work in your service, your front desk, your menu, your service, your linen, cleansiness and menu. Great premise but very amateur run and too much noise at night. I could hear people talking next door and when i mentioned it next day there was no comment or acknowledgement or compensation. Wouldn't be visiting again, thank God it as only for one night.

"Family Wedding"

5
Lisa B, Herne Bay, United Kingdom 22/06/2016

My sister got married here on 18th June, and it was a lovely venue. We had booked several rooms for family use including one for me, my partner and our 3 children. We were allocated a 4 bed family room with the option of a cot ( but our 2 toddlers shared a bed instead so wasnt needed) The room was lovely and plenty big enough for us all, really quiet location, we werent disturbed at all by the late night music ( in fact we had a great time listenig to the Simply Red concert over at the St Lawrence Ground nearby!) All staff were attentive and friendly, nothing seemed too much bother for them. The hotel itself was immaculately clean, the food was great too. The grounds were lovely to walk round and for family photos. Unfortunately my 3 year old son wasnt feeling well with a cold so my partner had to miss the Wedding Breakfast and stayed in our room with him. I asked the hotel staff if the meal could be taking to him in our room and they were only too happy to oblige - he didnt miss a thing - including the champagne and coffee - they took everything up to him which was really great and didnt charge any extra for this. It really did help! The car park isnt huge for events such as weddings but other guests found nearby parking in other residential roads. Looking forward to seeing the extension and Spa built here - and will be back!

Mark C, Manager at BEST WESTERN Abbots Barton Hotel, responded to this review
Thank you for your review, Delighted to read you had a great time at your sister's wedding on the 18th. Thank you for mentioning my team, I'm pleased to see they passed your expectations. We do always try to go that extra mile for all our guests. We are currently operating with reduced car parking facilities, this is due to the renovation works we are having done as stated for the new spa. We look forward to welcoming you back very soon and hope you son is now feeling better.

"perfect"

5
jandm672, Thundersley, United Kingdom 20/06/2016

lovely room great evening meal and breakfast was very good thanks to all the staff who were so polite and helpful it made the weekend in Canterbury perfect only a short walk to the town centre and cathedral

Mark C, Manager at BEST WESTERN Abbots Barton Hotel, responded to this review
Thank you for your review. It is always a pleasure to read our guests have had an enjoyable time whilst with us. Thank you for mentioning my team and our food offerings. We look forward to seeing you again in the near future.

"Expensive one night stay"

2
juliebabbs2016, Tonbridge, United Kingdom 19/06/2016

Stayed 18/June for one night. Only just managed to get a car parking space on arrival as a wedding party was there. Checking in non eventful, room 316 was OK after eventually finding the room but the noise was terrible. We could not only hear every squeaky floor boards all around but snoring from the next room whilst laying in bed. Extremely hot and uncomfortable night, the heating was on and lots of noise late evening with the wedding finishing. We booked room only, no breakfast which as a special non cancellation room booked 6 months in advance was £114.00 basic double room. My advice book elsewhere, extremely expensive for what was a bad nights sleep. There are so many bed & breakfasts in the area we should have booked.

"two day break"

5
Eddie T, Leyland, United Kingdom 16/06/2016

We arrived a day before my Niece's wedding, in a central location about 5 mins walk from town centre, in spacious grounds, a very popular wedding centre. Having had a long drive to get there we decided to eat in the Hotel restaurant, we selected a two course meal and to be honest it was not the chefs night, The staff could see we were not happy and they on their own initiative contacted the Food and Beverages Manager, who appeared at our table. We had a long and cordial chat and he took the criticisms on board. The accomadation was fine, the staff were extremely attentive and friendly. Upon my Nieces day superb, the wedding breakfast was second to none. and one of the starters we had had the previous night was spot on, as it should have been on the first night. One cannot ask for more.

Mark C, Manager at BEST WESTERN Abbots Barton Hotel, responded to this review
Thank you for your review. I am pleased to read you enjoyed your stay here with us, and had an enjoyable day at your niece's wedding. Apologies you didn't enjoy your meal the evening before, but I am pleased to read that my team acted accordingly and rectified any issues. Thank you for mentioning my friendly team. We hope to welcome you back again in the future.

"Busy with beautiful grounds"

3
Ted49, Auckland Region, New Zealand 15/06/2016

We arrived when there was a large and noisy wedding reception that seemed to have taken the place over. It was very difficult to park the car. No-one took us to our rooms which were hard to find because the place is like a rabbit warren. The room was tight, no fridge but clean and comfortable looking out onto spreading lawns. The breakfast was excellent; huge variety and nicely run.

"Left us wanting...."

3
Chillakhil, Mumbai (Bombay), India 14/06/2016

Our room (108) was facing the backside of the property and there was a huge exhaust duct outside our window which kept making noise and letting out the kitchen's exhaust. Lots of stagnant water collected outside the room which you can see from the window. Service was a bit slow and unresponsive owing to a huge wedding party happening during our stay. Breakfast is not included and quite expensive at 13 pounds. The hotel is quite far from the city centre so don't stay here if you're going to be walking. Overall staff were polite and hotel is clean.

"WOULD STAY AGAIN"

4
AMH97, England 11/06/2016

Stayed here mid-week for 3 nights. We were given a room which had a big air conditioning tube outside. First time ever we have asked to change rooms. The staff were very good and we were very lucky and they found us another room. The hotel itself was beautiful, the pictures along the corridors were wonderful, so much better than modern décor. We dined in the restaurant on 2 occasions. The food was very good. The service was very good. The only criticism I would have is it would have been nice to have a bit of background music playing. Breakfast goes on until 9.30am. We arrived at 9.30am, but the staff seem to have a cut off point of 9.45 and then they clear the breakfast out. They did come and ask if we wanted anything, but we felt very hurried. It would be nice if they could have perhaps 10am as the cut of point and then clear away (would make all the difference). On our last visit to restaurant we asked if we could have a certain table as there was no one sat there and the waitress said no we couldn't, so we were sat next to the doors to the kitchen, which were a bit draughty. Felt a little miffed as the table we asked to sit at nobody sat there at all (I think it was because the clip board with names and reservations on was placed at that table). The staff were very friendly, especially the restaurant manager (well I think she was). When she found out it was our wedding anniversary, she came out with some chocolates and a card (great chocolates). Such a lovely touch. The only other criticism was the pillows (they are too flat and not comfortable - but that is my own personal criticism). All in all the hotel was great and we did have a wonderful stay and would definitely recommend for staying in Canterbury. It was about a 10 min walk into town which was great.

Mark C, Manager at BEST WESTERN Abbots Barton Hotel, responded to this review
Thank you for your review. It is always a delight to read our guests have enjoyed there stay with us. I'm glad we were able to find a room more to your liking and that you enjoyed our traditional decor. Apologies there was no background music playing in the restaurant, there should have been and I will be investigating why this was not the case. The breakfast buffet is not meant to be cleared away until the last guest has left the restaurant, thank you for bringing this to my attention and I will feed this back to the restaurant manager. Thank you for mentioning my team, especially my restaurant manager. I'm glad you enjoyed your chocolates, we do like to that extra mile if we know it is a special occasion. We hope to welcome you back again soon.

"Disappointing"

3
Tejw2015, Southampton, United Kingdom 06/06/2016

We booked our 3 night stay through secret escapes and apparently we should have paid £143 per night but got a huge discount, which was very attractive. However, if I'd paid the full price, I would been even more disappointed than I was paying the discounted rate. Our bed was so soft, we changed rooms. The manager was so very helpful and understanding but it was inconvenient as we'd unpacked before trying the bed. We decided to eat in at the hotel on the Tuesday evening. When we arrived we were told 70% of the menu was unavailable, but it was far too late for us to go else where. The food was appalling. My baked cod was unseasoned and came with a huge serving of warm potatoe salad and two raspberries! It was inedible....once again the manager was very quick to apologise and explain staff shortage and bank holiday reasons for the lack of menu and quality of food. We filled up on bread and we're just as disappointed at breakfast. I ordered a cheese and veg omelette and have never had an omelette quite like it. We didn't use the restaurant or breakfast again, checked out a day early. Alas, I will think again about discounted offers and certainly not return to a great western hotel.

"Excellent Hotel"

4
stevesvn, London, United Kingdom 04/06/2016

Am not usually a fan of Best Westerns in the UK as many are quite dated but this hotel was excellent. The grounds are well kept and there is plenty of parking. The building is well maintained and looks fantastic. The staff are very friendly. As I was staying for business they upgraded my room to a quitter one which happened to be bigger and nicer. The rooms are bright and colourfully decorated. The restaurant was fantastic as was the room service. Would highly recommend this hotel to anyone visiting Canterbury.

Mark C, Manager at BEST WESTERN Abbots Barton Hotel, responded to this review
Thank you for your review. I'm delighted to read that you had an excellent stay with us, and that everything was to your liking. We do always try to upgrade if we have the availability , and pleased we were able to do so on this occasion. Thank you for mentioning my friendly team, and pleased you enjoyed our restaurant and room service facilities. We look forward to seeing you again on your next trip to Canterbury.

"Friendly staff, large, clean family room."

4
880clarea, Cambridge 01/06/2016

We just had an overnight stay, but staff were welcoming and friendly and check-in was quick and easy. Our family room was spacious and clean and so was the en-suite. Great location - 10 minutes' walk from the centre. A very pleasant relaxing stay.

Mark C, Manager at BEST WESTERN Abbots Barton Hotel, responded to this review
Thank you for your review, Im pleased to read you enjoyed your stay with us, and that you room was to your liking. Thank you for mentioning how welcoming and friendly my team are. We look forward to seeing you again soon.

"A Relaxing Stay in The Heart of Kent"

4
Andy D, Ashford, United Kingdom 30/05/2016

From the moment we arrived the Staff were friendly and welcoming and the breakfast was all you could want to set you up for the day. The room was comfortable and all the facilities in good working order and the air conditioning was a welcome bonus. The hotel has loads of character and has a great relaxing feel to it.

Mark C, Manager at BEST WESTERN Abbots Barton Hotel, responded to this review
Thank you for your review, I'm delighted to read you had a good stay whilst with us and everything was to your liking. Thank you for mentioning my team and our breakfast offering. We hope to welcome you back again very soon

"Very pleasant stay"

4
User 30/05/2016

Overall a very pleasant stay. Only small issues were car park -very limited spaces, and keeness of staff to clear plates from table at breakfast -often before we had finished eating. Otherwise spacious clean room with attentive staff and located close to city centre. Would recommend.

Mark C, Manager at BEST WESTERN Abbots Barton Hotel, responded to this review
Thank you for your review. I'm pleased to read that you enjoyed your stay with us. We are currently undergoing extensive renovation works, which has resulted in us loosing a portion of our car-park. We hope to have this back again in the near future. Apologies about the keenness of the breakfast team, I have spoken with my restaurant supervisor and this has been addressed. Thank you for mentioning our cleanliness and attentive team, we look forward to welcoming you back again soon.

"Dated but comfortable"

3
TravellingPlatypus, Oxted 29/05/2016

This hotel has lots of potential but needs some work to get there. It's very well located with parking and an easy walk into town. Our bed was comfortable and clean with a decent sized bathroom. But the decor is very eighties and "busy" - it would seem much bigger and modern with some fresh new decor and furniture. The shower is erratic and hard to control the temperature - a decent power shower would make a big difference. The buffet breakfast is poor with tired offerings that had been kept warm for too long. A cooked to order service with fresh fruit salad and decent tea & Coffee isn't too much to ask. We also found service very slow. We needed a bed for a couple of nights for a family wedding and this did the job but it isn't the place for a romantic getaway or relaxing break.

Mark C, Manager at BEST WESTERN Abbots Barton Hotel, responded to this review
Thank you for your review. We appreciate your comments and as you would have noted we are having a substantial upgrade to the rear of the property and when the 30 new bedrooms open in this wing the existing stock is going to be refreshed. I note you had a 3rd floor room. Very unusual for us to have any criticism on our breakfasts as the majority would attest however thank you for bringing to my attention and I will look into. I would guess that, and its not an excuse, as we were packed to the rafters over the BH weekend the usual 9-10 am rush ensued which does slow service down. If you are in the area again please feel free to contact us direct for one of our different bedrooms which might restore your faith that we can be relaxing and romantic as well.

"Abbots Barton Wedding reception 21st May 2016"

5
delB58, Ashford, United Kingdom 27/05/2016

We would like to convey our appreciation and thoughts on the wedding reception of my son and his wife at the Abbots Barton Hotel on Saturday 21st May 2016. We must thank you and your staff for all the hard work they put into making my son and his wife's day very special. The rooms we stayed in were lovely, clean and beautiful. A special mention must go to the Toast Master who did an outstanding and very professional job on the day. I must also recommend the registrar staff who conducted the ceremony professionally and helping to make my son and daughter-in-law feel at ease throughout the ceremony. I must just say a very well done to the Maitre d' and her staff for making our dining experience at the wedding breakfast outstanding and very enjoyable, conducting themselves in a very professional and polite friendly manor, An accompanying mention for The wedding singer Peter who was superb and my compliments to the chef, well done. Only the disco a bit of a let down though I'm afraid but did not distract us from having a wonderful day. Magdalena, thanks so much for all your support and help on the run up to my sons wedding. You have shown nothing was too much trouble to ask for and have helped to make this journey as less stressful as possible along the way. Thank you. Del B.

Mark C, Manager at BEST WESTERN Abbots Barton Hotel, responded to this review
Thank you for your review. I'm delighted to read that we made your son and new daughter-in-law's day a special one. Apologies the disco was a disappointment we have passed your feedback over to them to address. Thank you for mentioning my team and especially Magdalena, they do all work very hard to make sure the special day is a perfect as can be. We look forward to welcoming you back again soon.

"Good Hotel, Good location"

5
Edwin G, Dover, United Kingdom 23/05/2016

A very pleasant hotel in an excellent location for the city centre. Quiet location. Very attentive staff and excellent service. Ate in the main restaurant one evening - food good and priced accordingly to the grade of hotel. Pleasant room, and large bathroom. Masses of cupboard & drawer space. Couple of maintenance problems which were sorted after prompting.

Mark C, Manager at BEST WESTERN Abbots Barton Hotel, responded to this review
Thank you for your review, I'm pleased to read that you enjoyed your stay with us and that everything was to your liking. Apologies for the couple of maintenance issues, these are something that are usually out of our control but I'm pleased they were rectified straight away. Thank you for mentioning my team and our food offering. I look forward to welcoming you back again very soon.

"Clean & helpful"

4
Michael D, Brisbane Region, Australia 21/05/2016

Late booking, staff very accomodating. We did have a walk through a maze of corridors, but the room was exceptionally comfortable all round. Although this is rated 3* it's closer to a 4* . Would recommend this as a hotel near to the city

Mark C, Manager at BEST WESTERN Abbots Barton Hotel, responded to this review
Thank you for your review, It is always a pleasure to read that guests have had a good stay with us, and that we are more than just a 3 star. We are in fact currently working hard at moving the hotel forward to becoming a 4 star. Thank you for mentioning my team and we all look forward to welcoming you back soon.

"Excellent Service"

5
jek1102, London, United Kingdom 20/05/2016

Booked a last minute deal via secret escapes for 1 night bed, breakfast and a two course meal for my birthday. We arrived later than planned due to car problems but phoned ahead to let them know and they were very accommodating. When we did arrive we had a lovely greeting from the reception desk and there was even a birthday card and chocolates on our table when we went down for dinner. The food in the Fountain restaurant was excellent and the service equally so. We have a room on the third floor which was both spacious and comfortable. Had a good nights sleep followed by a tasty breakfast - plenty of choice from fruit, cereals, pastries as well as hot options of egg, bacon etc. Location is perfect for visiting Canterbury on foot being only 10 minute walk into town. All staff were very friendly and helpful and made our short stay really nice - thank you. We look forward to returning and trying out the new spa when it is open.

Mark C, Manager at BEST WESTERN Abbots Barton Hotel, responded to this review
Thank you for your review, Delighted to read that you had a good birthday whilst staying with us. When we are aware we do like to add the extra little touches to make it more special. Thank you for mentioning my team and our food offering, and pleased you enjoyed both dinner and breakfast. We look forward to welcoming you back once our new spa opens.

"Much More Than a 3 Star Hotel"

4
Brad D, Minden, Ontario, Canada 19/05/2016

We had an opportunity to visit the Abbots Barton Hotel and found a hotel room that was huge by UK standards. The bathroom was also quite large with a rain shower and a jetted tub. The room was relatively quite and the bed, although was a little hard, provided a good sleep. The 12.95 breakfast should be avoided.

Mark C, Manager at BEST WESTERN Abbots Barton Hotel, responded to this review
Thank you for your review. I'm pleased to read that you bedroom was to your liking and you had a good nights sleep. We hope to see you again soon.

"Staff who really care."

5
Terry M, Northampton, United Kingdom 16/05/2016

If you like the older style hotel then a great place to stay when visiting Canterbury. Close to the city centre even the one with dodgy knees found the walk manageable. Duty Manager Maria really goes out of her way to make guests welcome and this is reflected by her team. One of the few places we've stayed that gives the feeling the everyone wants to make you welcome and not just front of house staff. To provide a balanced review I have to mention that as with most older places night noises are amplified. Our first night was peace itself but the arrival of a wedding party and their kids meant doors slamming and running up and down corridors till early morning was a nuisance. So if you are a light sleeper mention when booking and they will do their best to look after you. Our room was on the top floor so no noise from above. It was very nicely decorated and comfortable. Bathroom layout was not ideal but let's put that down as part of the charm of an older building. Shower is not thermostatic so beware of those rushes of hot and cold water when other guests turn theirs on and off. But then we had a jacuzzi bath we were not expecting so a good trade off. There is construction work for a new extension at the rear which we overlooked but nothing was happening so no disturbance. But again check when booking if this would be a problem to you. Tried the Fountain restaurant on the first night and enjoyed the food and service. Duck confit well worth trying. Buffet breakfast also good and a fair choice on offer. Bar in the oldest part is a very pleasant place for a drink with a nicely laid out garden area. But can get busy if there is an event on. This is certainly a hotel we want to visit again.

"Potential"

3
Willem G, Amsterdam, The Netherlands 11/05/2016

This hotel looks impressive from a distance. If you are in, you can see it needs some renovation. You can hear the occupants of the room above very well. A bit too much I would say. The quality of the food is quite good but service sometimes a bit slow and strange. E.G we had a table booked at 6.30 PM, arrived at 6.40 and immediately got the message that we would not get our dinner soon because we were too late. For one waitress it took half an hour to get the ordered water at the table, fortunately there was another waitress form Rumania who was very good and understood what hospitality means. This hotel could easily be 4/5 stars if better managed!

"A beautiful old English country hotel in the heart of town."

5
timlbaxter, Brighton, United Kingdom 11/05/2016

We booked this for an Saturday night stay in May. We were upgraded to a suite on arrival which was a great start. The hotel is only 10 minutes walk from the centre of Canterbury. It has a very nice bar area with plenty of tables and outside seating. There was a buffet breakfast with plenty of options. The staff were very friendly. There was only one minor negative point. The car park is small and on Sunday morning just before 9 I got a call from reception asking me to move my car as as there wasn't enough room for a coach to leave. Luckily I was already up and dressed. I would recommend this hotel.

"Mr"

3
User 08/05/2016