Best Western Plus Burlington Hotel,  Folkestone

4.0/5  - based on 1175 guest reviews.
3-5 Earls Avenue, CT20 2HR, Folkestone, Great Britain - See map
+44 0130 3255301 +44 0130 3884751

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> Room 1

1 adult

 

Hotel advantages

  • Cocktail lounge
    Cocktail lounge
  • Outdoor parking
    Outdoor parking
  • 24-hour front desk
    24-hour front desk
  • Multilingual staff
    Multilingual staff
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Set in tranquil surroundings and overlooking the English Channel, the family-friendly Best Western Plus Burlington Hotel was built in the 1890s and still holds its Victorian charm, whilst offering all the mod cons you'd expect of a contemporary hotel. Just a 10 minute walk from Folkestones town centre and 4 miles from the channel tunnel terminal, it's the ideal base whether you're visiting for a break or simply passing through.

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Room 1

Guest reviews


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based on 1176 guest reviews
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48
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Family Family 204
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Value
Best Western Plus Burlington Hotel,Folkestone
  • 5
    « Visit to Martello Bar. »

    Went here for light lunch and glass of wine. Really is an Ad Fab Bar. The decor and seating arrangements are perfect for a group gathering,as sofas are in semi circles around tables with gorgeous lighting. My friend and I both had club sandwich, which were scrumptious. Bar tender and waiter were both friendly and made us feel welcome. Would recommend this place for group meetings,but also plenty of other more private seating at other side of bar,lovely place to while away an afternoon.

    5
    « Perfect Little Ocean Adjacent Hotel »

    Everything about this place was wonderful. The rooms seem newly renovated and are full of charm. The staff, food, and accommodations are some of the best I have experienced, especially at this price point. They were even doing some renovations to the hallway when we were there and they didn't start until 9 to make sure the guests weren't interrupted. Ask for a high floor suite room at the corner for the ocean views.

    5
    « Lovely refurbished room »

    Arrived in gale force winds, torrential rain and flooding but left five days later during a heat wave! It was great on arrival to be told, by the friendly reception staff, that my room had just been refurbished and I was the first person in the room and so I could test it out! I'm so pleased that I booked a superior room as I was given a quite large newly refurnished room, 2nd floor on the front with bay window and sea views. I never know, as a Best Western Rewards Platinum member, whether to just book a standard room and hope for an upgrade, but paying for the superior room this time was well worth the extra money. Lovely room, large bed, two easy chairs and very nice modern bathroom. Lots of wardrobe and storage space which was good for a 5 night stay. If the hotel had not been fully booked on the Saturday night I would have booked a 7 night stay. I couldn't fault this hotel. Lovely old building with beautiful staircase and windows, yet refurbishment has made the rooms and restaurant areas very modern looking. All of the staff I met were friendly and helpful. The breakfast was good including the hot food. I didn't have any evening meals as, having eaten a good breakfast, I prefer to eat out late afternoon instead. Nice part of Folkestone, with lovely walks along the Leas in the evening with views across to France. The whole of that part of Folkestone seemed very nice and safe along with that end of the town centre. I was not so impressed with the other end of town, towards the harbour, which seemed a bit run down. Good location for visiting large parts of East Kent by road and rail. If ever I want another holiday in the area this is definitely where I would stay.

    5
    « Attentive staff and excellent accommodation. »

    Stopping overnight before crossing to France. For the price we cannot believe the luxurious quality of the room. Recommended.The hotel is centrally located to the beach, shops and harbour.The staff are knowledgable and pleasant which has added to our enjoyable experience.

    5
    « Dinner on the Friday of a warm Bank Holiday »

    Although we live near the Burlington we had never been to their 'Bay Tree' restaurant which, we heard, had just re-opened along with an adjoining cocktail bar following a major renovation. The restaurant and bar is situated in the lower ground floor and has a few steps and a ramp allowing for good accessability. The bar was well designed in contemporary coastal style and has a smart/casual dress code. We were greeted by a waiter who gave us a choice of seating although nearly every table was occupied, which is always a good sign. Like the bar, the decor was stylish, slightly eclectic and perfect for a modern restaurant. We were pleased to see that the menu was not lengthy and we would have been happy to select anything from the list. In addition to the a la carte options, each day there is a meal of the day, and being Friday it was locally caught fish with chips. We started with some delicious artichoke and goats cheese ravioli followed by wonderfully fresh and well cooked fish and chips. For dessert my partner tried salted caramel chocolate fondant, and I sampled the Limoncello Creme Brulee - both were light and delicious and a very suitable way to round off the meal. The wine list was not lengthy but we were assured that their cellar was being restocked and a new wine menu would be available soon. The service had been attentive but not irritatingly so, professional and friendly. The bill included service and was remarkably reasonable for such a delightful experience. It was not quite 'fine dining' but was excellent quality with quality ingredients that we expertly cooked and presented. Bank holiday weekends can be rather erratic for dining out, but we felt that the Bay Tree could well become one of our go-to local choices.We heartily recommend the Bay Tree and wish it every success especially if it maintains or even exceeds the standard it demonstrated that night.

    4
    « Weekend stay »

    Very pleased to stay at this lovely hotel returning to it after many years .Our room was small but bright and cheerful , clean , nicely decorated and modernised , the bed very comfortable . Staff were friendly and helpful .We enjoyed a relaxing cocktail in the newly furbished bar ! Only 2 things I would have liked in the room that are usually complimentary , a biscuit to have with my coffee and bottled water ! .

    4
    « Mrs h »

    Fabulous hotel,our room had sea view and 4 poster bed. Room clean and airy the new coocktail bar bit pricey but what cocktails they are. The hotel is at the leas end of folkstone and is beautiful. We only stayed one night but will be back for a longer stay. Breakfast good only quibble was our full english was served while i was eating my cornflakes

    4
    « Decent best western »

    One of the nicer more modern best westerns I ahve stayed at. Still keeps a lot of its character features while being modern and practical. Very clean. Helpful staff. Nice cocktail bar. Rooms not small but not exactly big. Overall happy with the place

    5
    « Excellent hotel »

    I have stayed at this hotel a number of times. It is extremely well positioned near the leas and the town centre. The rooms are very clean and comfortable. The hotel staff could not be more helpful I would highly recommend it to anyone staying in Folkestone.

    5
    « Almost perfect »

    Everything was perfect except there were no baked beans available with the rest of my breakfast as there was a 10 minute wait. The rest of the stay was perfect from the excellent food to the cleanliness of the rooms and the friendliness of the staff

  • 5
    « One night in Folkestone »

    First time in this part of the world. Quite an impressive looking hotel from the outside and not bad from the inside either. After driving for over 5 hours we were not disappointed. The room we were allocated looked like it had been recently refurbished, it was also a good sized room with a nice seafront view. Toiletries provided and good flat screen television. We also booked breakfast, which didn't disappoint either, good choice and the restaurant looked like it had been refurbished, nice decor and modern. I would stay again and also enjoyed the company of our four legged friends in the bar, it's dog friendly.

    4
    « Very Dog Friendly Hotel »

    My partner and I, together with our elderly dog, recently had a very enjoyable 2 night stay in this dog friendly hotel. We were welcomed by friendly, helpful reception staff who directed us to our room on the 2nd floor, a superior double, which was light, airy and very spacious, with a partial sea view and balcony. We wanted to access the balcony, which was locked and were disappointed to be told that it wasn't allowed for Health & Safety reasons. The hotel is presently undergoing renovation work and our room appeared to have already benefited from this. The ongoing work was not intrusive nor did it impact on our stay. On our 1st evening we decided to eat in the restaurant which is not dog friendly but were offered a table in the bar area if we wanted our dog with us. Fortunately our dog can be left alone so chose the restaurant. The meal experience was not what we were expecting however and we had a really lengthy wait to receive our starter. While waiting for the starter I had to ask for our wine and it was clear the staff were operating under pressure. When all seemed lost and we were considering leaving the cavalry arrived in the guise of Andrew the restaurant Manager who had been called in on his night off. Everything then got back on track. He explained to us that one of the Chefs had had an emergency which he had been called away to which left the remainder in a really difficult position in the kitchen. He was extremely apologetic and promised us a much better experience the following evening. If the waiting staff had explained this to us and the other diners earlier it would have certainly eased the frustration we all felt. We did go back the next night and what a transformation. Andrew clearly runs a tight ship and his supervision and attention to detail ensured the food and service were excellent. It could not be faulted. Had we been able to stay another night we would have been very happy to dine there again. Breakfast was to the same high standard. We would definitely recommend this hotel, particularly if you are a dog owner and have every intention of staying here again. In fact our dog insists that we do! Thank you Burlington.

    5
    « Great dog friendly hotel »

    2nd time we have stayed here with our dog. Both visits have been faultless. The rooms are lovely, all recently refurbished to a high modern standard and spottlesly clean. Dog bowl and bed provided and all staff he met were friendly to him. We had drinks and breakfast in the upstairs bar as dog friendly. It's a brilliant location right on the leas. We'll be back soon.

    5
    « Great location, great room, great price »

    My title pretty much sums it up. We stayed here when checking the area out for a potential move and were really impressed. A nice, grand hotel, with a beautiful central staircase and comfortable, well-decorated room. Friendly staff and really reasonable. We will check in again on our next visit.

    5
    « I love this hotel »

    When I am in Folkestone, which is often, I always stay at the Burlington. Its one of those Grand Hotels with a beautiful stairwell and stained glass windows, and has been refurbished to a superb standard. The staff are friendly and informative.

    5
    « Lovely friendly hotel in a great location »

    Stayed here for a night in a suite room with my daughter and her best friend and we loved it. The hotel has recently become a Best Western Plus and has had some refurbishments to breakfast room and restaurant which look really good...breakfast was excellent too. The staff were fantastic, really helpful and friendly. The room was very well decorated and spotlessly clean. The location near the Leas is fantastic and a short walk down the cliff path brings you to the lovely beat front. Definitely worth staying here if in Folkestone area.

    5
    « Great time »

    Just spent a night here, but didn't want to leave. All staff worked very hard to make our stay as relaxing as possible. Highly recommend this for relaxation from busy times. Situated near the coast with surroundings great for walking around.

    5
    « Birthday Treat »

    My fiance booked the suite for a birthday surprise trip away. We've stayed at The Burlington Hotel before and know it is an outstanding hotel. We were welcomed by the friendly receptionist Rebecca who professionally checked us in. Our room (346) was outstanding with sea views and a lovely, bright living area. After a lovely afternoon walk along the Leas, we decided to check out the newly refurbished Bay Tree Bar and Grill to sample the new cocktail menu. We sat in the close and lovely new conservatory on luxurious seating, on a sunny warm day it was pure heaven. The cocktail menu was a great choice, and the Bar supervisor Dan whipped them up very professionally. We explored the hotel bar and outside space on the ground floor to find a lovely dog playing happily with hotel guests and staff in the clearly pet friendly garden area, we will definitely bring our furry friend next time we visit. After a delicious meal in the bar and another cocktail we relaxed in our suite and watched the sun go down over the beautiful view of the sea. The next morning breakfast as amazing, freshly cooked and topped up by a friendly restaurant supervisor. This hotel has clearly had a lot of care, love and hard work put in by the owners and I highly recommend giving it a try if you are visiting Folkestone.

    5
    « Superb stay »

    We stayed four nights at this Hotel. It has the stately characteristics of an old hotel, but the rooms have been modernized with new bathrooms and renovations in rooms. Staff were friendly, smiling and there to assist and meet your needs. On our last night we ate at the restaurant. Food was beyond our expectations. I had lamb and my wife had the chicken. Food is sourced locally. The chef is to be complimented as your mouth came alive with the tastes. We also ate at Rock Salt during our stay and I would say this equals in presentation and flavor.

    5
    « A great place to stay »

    Have stayed here 3 times and this place gets better with each visit..Its nearing the completion of a refurbishment programme and it is looking great. Ensuite rooms are large, pristine with large walk in showers with a big shower head and a waist high recess to place the shower gel....bed was comfortable but pillows were a little hard., Rung reception and it was replaced with a softer one ..The receptionists were wonderful..and will go out of there way to make your stay comfortable and enjoyable. Breakfast was plentiful with a choice of continental and a full english..Waitressess were efficient but a little smile would not go amiss. They have a classy restaurant with fine food. Not that hungry? .Then the Bay Tree and Bar awaits you..It is classy, it is upmarket and a great place to unwind and relax..Having just opened they had teething probs but the amiable Portugese waiter soon had us smiling again . The hotel in a good location..has a large garden out the back sea views are fantastic with the French coast line visible on a fine day...with the theatre even closer The town centre is just a 5 min walk with the harbour a little longer .So what would entice me back? It would be the staff as they are so professional and friendly and of coarse the Bay Tree Bar and the magnicent Victorian staircase with that very big stained glass window .. Pets are also catered for

  • 5
    « Overnight »

    Great stop over before long drive to Nice, we arrived late after a long drive with our little poodle, no parking spots left at the hotel but we managed to park on the road, we just managed to make the restaurant before it closed, it was a real pleasure the staff (lady on her own) was super accommodating and the food and wine were both excellent.

    5
    « Spacious Room Great Location »

    My wife and I recently spent 2 nights here on a three week trip to the UK. Our Twin Room was huge. The bathroom was equally spacious. The hotel car park is small but there is easy on street parking available. We loved the roomand loved the location near the promenade. There are really not dining or drinking options outside of the hotel itself nearby. But the somewhat depressing city centre is not very far away. We used this hotel as a base for visiting the SE corner of Kent and it worked out well. The breakfast was OK but not great as the buffett was always somewhat picked over. But that was not big issue. The large comfortable room and very quiet location made for a great stay.

    5
    « Overnight stay »

    Overnight stay for business.Staff were extremely friendly and helpful. The upgraded room was excellent with a sea view. Hotel had original features that added to the character. Food and value was good. Will definitely stay here again.

    4
    « short stay, very nice hotel »

    Only stayed here for one night but the front desk staff were very polite and helpful, The room was really nice, very large bathroom and bedroom with a lovely big comfortable bed. The room was very clean and had everything you would need in it, all toiletries, safe and hair dryer. The only downside was that it has a very small carpark and although the parking in the streets is free it is very crowded and you may have to park a distance away

    5
    « Classic »

    We didn't know Folkestone and really only chose here because we saw the Burlington had an offer on the hotel website. Checked in late and found the room quiet, clean and very, very comfortable. A classically English south coast hotel with all its Kentish charms but all modernised (still retains the building's character). Awoke next day ready to drive on and saw the stunning view of the Lees. So stayed a little longer and took in Folkestone's lovely sights before moving on downt the coast. Would be great for a short trip or weekend to see more of Kent.

    5
    « Beautiful hotel and friendly staff. »

    We stayed here last night as guests for a friends wedding and reception held at the hotel. We booked a standard room including breakfast. The minute we arrived the staff were friendly helpful and knowledgeable of the area. We arrived early and our room was ready within 20 mins. This hotel is very modern due to recent refurbishment, the rooms are very clean, tea/coffee in room, hairdryer available and safe. Very spacious too. Breakfast was great with continental or traditional English available,all was self serve. I was surprised to find a chocolate bunny on my plate when I arrived, a nice touch as it was Easter weekend. The bar and restaurant downstairs have recently been spruced up and are lovely, fully stocked with lots of different drinks and a selection of cocktails. We had a wonderful nights stay and couldn't find a fault with anything. Would definitely stay here again. A bonus too is that this hotel is pet friendly. A maximum of two dogs allowed in selected rooms at a token cost of £10.00 per dog.

    5
    « Top class stay »

    A wonderful stay. Lovely recently refurbished rooms. Great buffet breakfast. Stayed for a wedding - good service. Fun Kentish themed cocktails. Highly recommended. Nice modern shower room. Great location for seafront and town.

    5
    « Long weekend »

    Brilliant long weekend here. We were upgraded very easily at a discount to a superior room and boy it was worth it. Lots of little luxuries and the bed was amazing. Food excellent. Will definately be back and would like to say thanks to Molly on reception for all her help.

    5
    « Fabulous break lovely staff »

    Just returned from a wonderful night at this lovely hotel. Everything was perfect. The staff make you feel special and nothing is too much trouble. Breakfast was really good with everything coming out freshly cooked. Perfectly situated near the beach.

    5
    « Excellent »

    Only a quickie stopover on a Friday night, we found everything great, was a old school building but spotless, reception staff were great, short walk (15 mins walk into town) Car parking was at hotel was busy but can park on ash' road. Would recommend.

  • 5
    « Fabulous staff! »

    Can't recommend the Burlington Hotel enough! Molly from the front desk was welcoming and friendly, she was very knowledgable and helpful- a fab first impression. Andy and the restaurant team were efficient and just super! The hotel has a newly refurbished bar/restaurant area, the team were fantastic and professional, during a very busy time they made it look effortless. Their customer service was impeccable. The food both in the bar and restaurant was first class, even for a fussy vegetarian like myself. The rooms were modern, clean and warm. I am very much looking forward to returning!

    5
    « Jackie & Tony »

    We received a nice warm welcome from Molly. We had a minor issue with the room which was sorted very quickly by the excellent Duty Manager Mirek and Molly. Rooms were very clean and well decorated. All the staff were extremely helpful and polite. We will certainly stay again.

    5
    « Excellent hotel »

    We stayed for one night to go to a show at the Leas Cliff Hall. Hotel was a great find, super room, newly refurbished and very clean, friendly attentive staff, and a great breakfast! Highly recommended.

    5
    « Great Staff »

    The room was very nice and there can be great views, the food is great with a lot of variety and every staff member I spoke to was fantastic and went out of their way to help. I would recommend this hotel

    4
    « Lovely Hotel »

    We spent 4 nights in the hotel - we stayed in a dog friendly room and were delighted with the dog bowl & bed left in the room for us to use. The room was a generous size and the bathroom looked newly refurbished with a lovely big bath and plenty of hot water. We ate in the bar one night - the food was really rather good. The bar area had recently been refurbished and we wish them great success with this new venture. Breakfast very good too. Would definitely return.

    5
    « Another lovely stay at the Burlington Hotel »

    Our third stay at the Burlington just confirmed what a good hotel this is. All the rooms we've stayed in have been great - extremely well designed with very comfortable beds and lovely large en suite facilities with brilliant walk-in showers. The staff could not be more helpful - all are so efficient, friendly and courteous. The location, just off the Leas, is excellent, and although the on site parking is limited, there are always plenty of free parking spaces right outside. Whenever we go to Folkestone we will definitely always stay at the Burlington.

    4
    « Good night stay »

    We were down in Folkestone visiting our daughter and needed somewhere to stay for the night. We booked this hotel as it looked very nice. I expected the room to be quite old fashioned as it's an old hotel, but all the rooms have just been refurbished and it was really nice very modern. We had a standard double room which had a king size bed that was very comfortable and clean. Although we didn't eat at the hotel all the staff we met were really nice. This hotel has free WiFi.

    3
    « Best Western Plus Hotel, Folkeston »

    The room we had on the 3rd floor was very small, which was a bit of a pain, but was very clean and tidy. The bathroom had fresh linen of a good quality and size but we could only get the water in the shower very hot or cold. Unfortunately, as there was quite a few guests staying due to a Masonic function the tiny restaurant could not cope with the quantity of food required and the help yourself service was extremely slow. Although there were negatives a good hotel for an overnight stay.

    5
    « Comfortable stay »

    We stayed for only one night, attending a function. On arrival, Molly on reception, was courteous and obliging and changed our room to a walk-in shower bathroom, on request. The room was a standard room, not huge, but functional. It was spotlessly clean, with a fresh bright bathroom. The shower was good. The beds were comfortable and afforded a good night's sleep. The staff were all helpful and made for a very pleasant stay. All in all, a nice hotel and we would return. The only reservation I have is it is pet friendly and dogs are allowed in the bedrooms. I think next time I would endeavour to have a room that was guaranteed free from dog occupation and if not possible I would think twice about booking. Having said that, it is a lovely hotel, the dog issue appart.

    5
    « A real find »

    We stayed here the night before taking the Eurotunnel back to France with our two dogs and were pleasantly surprised to find such an elegant hotel with such a comfortable room and yet at a reasonable price. I gather there has been a programme of restoration, which is still ongoing in some rooms, and our room was spacious and beautifully decorated with a super bathroom (shower): our dogs were allowed in the room and bowls and a bed were provided, we paid an extra £10 for each dog, perfectly acceptable given the quality of the fittings and the already reasonable price for b and b. Location is superb, just round the corner from a large grassy area overlooking the sea and surrounded by other elegant buildings. Parking is limited but we found a space and there seems to be plenty around on the roads nearby. Staff were extremely friendly and helpful, a young team, and breakfast was very good. We would definitely stay again.

  • 5
    « Wonderful »

    We can not rate this hotel and its staff highly enough. The offer I paid for was non refundable/amendable and thought I would lose the money due to not being able to make the reservation as we had a burst pipe early hours of sat morning. I emailed the hotel and as a good will gesture they offered us a chance to rebook. The occasion was for a 30 year anniversary, a suprise for my husband. Thankfully we made the reservation and were greeted with cheerful friendly staff who kept the surprise secret when checking in, making my husband believe we were there for a meal only. The room was outstanding, a junior suite with a jacuzzi bath, modern spacious and very clean. What made it even more special was an anniversary card had been left in the room for us from all the staff. The food was outstanding and so was the service. We would like to thank the staff that were on duty that night and on the following morning for making us feel very special. A special thankyou to Molly who arranged the opportunity to change the date if needed. We will definately be staying there again...hopefully in the summer.

    5
    « Superb stay with excellent Customer Service : ) »

    Originally researched through Trip Advisor, the Burlington hotel did not disappoint in all aspects of our stay. I cannot fault the friendly and professional staff who will always go out of their way to accommodate guests individual needs. Clean, pleasant rooms with modern decor and very comfortable. I would highly recommend dining in the newly refurbished restaurant which actually feels you could be in a different venue. Again, restaurant manager is extremely friendly and dishes are of a high standard. The Burlington actually care for making that extra special effort in ensuring their guests stay is pleasing and relaxing & will leave happy and impressed. Thank you all x

    5
    « old-fashion style with modern comfort »

    Beautiful, stylish building but the rooms are modern with all the usual facilities- tea, coffee, spacious shower and all very clean. The food in the restaurant is tasty and well presented. Laura makes sure that everything runs smoothly and all the clients are happy.

    5
    « Amazing Wonderful Weekend Break »

    Arrived earlier that the check-in time, greeted by wonderful receptionist who contacted housekeeping to ask if they could prioritise our room to be made up. Room was lovely, very clean with all the facilities you could need. Staff were amazing, probably some of the most helpful and cheerful staff we have ever met on our travels,, both here and abroad. The hotel is well furnished, beautiful stained glass windows and a overall welcoming atmosphere. The restaurant is clean , and spacious with again very helpful and welcoming staff and a lovely selection of food for breakfast both hot and cold. Will definately be returning here soon.

    5
    « Valentines weekend »

    Best time ever! Had another amazing stay here. The new restaurant is stunning! Staff can't do enough to help. The room we stayed in was beautiful! (110) Can't wait to return. Fantastic value for money! All rooms have been refurbished. Great to revisit and see the amazing changes the hotel has undergone. Highly recommended!

    5
    « Valentine's Weekend »

    I really wanted to take my wife somewhere special for Valentine's this year so where better than where we got married...the Burlington Hotel. I saw the Valentine's offer on the website which was very well advertised and an amazing price for the package! I booked it up straight away with Molly over the phone which was an easy and pleasant experience. After telling my wife on Valentine's Day about the weekend I had planned she called and spoke to the hotel and Joanne ensured that we had the same room as on our wedding night which was a great touch and we both appreciated it very much! It made our stay that much more special. The new restaurant looked amazing and the food was fantastic! Dinner and breakfast were served by the staff who I cannot rate highly enough. Their customer service was to an extremely high level not only being professional but personable. I love this place...the look of the hotel, the cleanliness, value for money, location, food but most of all the staff that make staying here a positive time to remember! We look forward to returning again and would recommend the hotel to anyone. Thank you all again.

    4
    « Long weekend on the coast »

    Charming olde world style hotel. I revisited Folkestone after many years since I last lived in this town for a short while and was pleasantly surprised by all the changes. Chose this hotel at random as it is on The Leas looking out on to the channel. The place has a rustic feel about it and is being very professionally yet sympathetically restored. Nicely located room on the third floor with an immaculately cleaned bathroom every day. In addition to the hotel's moody atmosphere - which harks back to another world - what made this trip memorable was the charming attentiveness and professionalism of its welcoming staff, in particular Molly and Maggie the ever helpful reception duo. True professionals in every sense - they could not have done more to facilitate me and address all enquiries and requests we hurled at them. They are true assets to an establishment like this and will I'm sure see the Burlington spring back to its former glory. Must also mention Alvarro who hosted us in the bar grill downstairs and enlivened the evening with his conversation. Hope to be back in the not too distant future....................... Thank you again M & M !!

    5
    « Overnight stay for Eurotunnel »

    We stayed here overnight before an early crossing to France. Very warm welcome from reception, lovely bar and fabulous rooms. Rooms look newly refurbished. They are spacious, spotless nicely decorated and the bathrooms looked brand new. Definitely would stay again.

    5
    « Will be back »

    This wonderful building amazes you when you pull up and does not disappoint from then on. Molly on check in was professional, welcoming, informative and a delight. Our room was furnished to a high standard with all amenities. Great shower. The magic touch of a phone call from Molly to see if everything was to our liking was special. We ate in the restaurant that night. The staff were attentive and the food good. This is a lovely old building that has been sympathetically updated and feels luxurious. We only stayed one night before a channel crossing but recommend it and will return.

    5
    « Stylish, welcoming, warm and wonderful! A real cut above. »

    This hotel is for us a memorable one because it delivered on every single level. It was so comfortable, super-clean, well furnished, and spacious that we left feeling hugely relaxed and completely satisfied with the value received for the money spent. The food was very good, and the ambience pleasant. Of particular note were the staff, who were all extremely professional and attentive and exhibited something you rarely see these days - a genuine pride in their hotel. We really enjoyed this stay and will be going back, without question. We have been in many hotels over the years, but this one stands out for all the reasons given, and is unhesitatingly recommended.

  • 5
    « Weekend break »

    Great weekend for us and our pooches LuLu and Wally who had a brilliant time and treat like a princess and prince ??. Fab room and delicious food and service!! We will be back!!! Very convenient for sea front and lots of great restaurants and costal walks.

    5
    « Superb Night Stay »

    Stayed in a recently refurbished room. Furnished to a high standard with nice little touches to make life easier and get a good nights sleep. The fresh new restaurant served delicious evening meal and a good breakfast. All staff were extremely helpful with nothing too much trouble.

    5
    « Great overnight stay »

    Very impressed with the hotel and staff. Our room and breakfast exceded our expectations. The hotel was clean and well decorated and our room was spacious and very comfortable. The hotel is a stone's throw from the sea and has great character. Excellent value in January.

    5
    « A Wonderful Hotel Experience. »

    If you are staying in Folkestone look no further. From the moment you arrive the staff could not possibly be anymore helpful and courteous. The hotel which is slowly being renovated to a very high standard retains its classic feel while the new downstairs bar and restaurant is a very smart and pleasant place to eat and drink. The restaurant manager Andy is a perfect example of showing how a restaurant should be run, The rooms are very clean, the beds most comfortable and the bathrooms excellent. This hotel is a credit to all its staff.

    5
    « Delightful Hotel 5***** »

    I stayed for 2 nights. Staff were excellent, very friendly and informative. Room was spotless and a delight to stay in. Bed was very good quality. Shower very good. Overall a faultless stay so thank you all who work at The Burlington.

    5
    « First class accommodation and attentive staff »

    From the moment we arrived we were we were made to feel so welcome. The attitude of all staff was exemplary. The room was prepared in an excellent fashion. As you can gather we, as a couple in our early seventies, with a certain amount of experience rated our experience very highly.

    5
    « Great stay and service »

    My friends and I had a wonderful stay at the Burlington. Clean, comfortable and friendly. The new Bay Tree Bar has a great cocktail list and the signature Bay Tree Gin and Tonics is amazing. Thanks for the great stay.

    4
    « Stop over »

    This was booked as husband had stayed before and we were driving to Switzerland so wanted to break up the journey. Beautiful building with free parking all around. Nice staff and rooms clean and comfortable, although ours not that large. There was a private party on which caused some noise but well worth the stop over as very good value for money.

    5
    « Amazing overnight stay - again »

    I've stayed at this hotel several times now with both my kids and with friends and really really love it. I usually drive but this time I used the train and the hotel is only a short walk from the station which was a nice change. I noticed some fantastic improvements this year, particularly the room and the now the amazing bar and breakfast area downstairs. Both very bright and vibrant......you can see they have spent some serious time and money on the design and furnishings. There were a few of us staying and we had a great time and my friends were really impressed. Staff were friendly and welcoming as always and the food was again delicious. The reception area is always a hub of conversation with reception and guests! After our night out we took a much needed morning stroll along the cliff front which was perfect for clearing the mind! We stopped off at the theatre cafe which is about 10 mins walk away. Perfect for cake and a coffee and the views on the way are lovely. You should take the time to sit on the benches and listen to recordings of locals from history telling their stories. A nice touch! Thanks for a lovely stay. ....Looking forward to my next trip down to the Burlington....??

    5
    « Amazing »

    We went last minute for the weekend on a voucher, usually it's get what you pay for, but this hotel was fabulous, the staff very welcoming, do anything for you. And the meals outstanding, The best bed we have slept in, The hotel was positioned where you could walk or drive to the town centre, walk along the sea front, we went in winter , if you had good weather this would be a bonus,

  • 5
    « Cosy, beautiful british hotel »

    We stayed two nights in the Burlington Hotel in Folkestone in January and it is a really nice, cosy and beautiful hotel with British flair. As we came with a 4 year old child, it was really family friendly, the room was nicely refurbished. We liked especially the little bar downstairs with excellent food. The sea front was close and we could have a walk there within some minutes...

    4
    « 1 night stay with our dog »

    Stayed at the Burlington as we had an early tunnel crossing. Easy to find and really close to the sea front where we took our hound for a good run around after the journey down. Lass at reception was friendly and smiling which was a real welcome after a nightmare M25. Room had all the amenities expected for the 1 night and a bed and bowl set out for the dog. We stayed at the hotel for dinner as we can take the dog into the bar with us. Food was the usual pub grub fare but tasty all the same and filled us up. Staff all loved to give our hound lots of fuss. Breakfast was tasty and lots offered to fill us up for the journey to the Netherlands. Would I stay again?...yes absolutely

    5
    « Overnight »

    Booked and changed due to family. Molly on reception is lovely, efficient and really helpful. Laura in the restaurant is just so good, accommodating and a wonderful front to a lovely meal produced by the chefs. We are hoteliers and can be critical, we will come again, the upgrades are being well done, our room is lovely, warm and modern....best of all the beds are comfortable! We are leaving early for the tunnel but my husband, myself and most importantly our little dog loves it here. Thank you.

    5
    « 3rd time »

    This is a 3 visit and again was very pleased with the room and staff. only thing that should have been in place was net curtain and a slip mat for shower. shall continue to use this hotel ...as I come to see family .. its in a beautiful setting ..

    5
    « Nothing Too Much Trouble »

    We stayed at the Burlington on our way to France just before Christmas, we chose this hotel because it was dog friendly. I have never stayed in a more accommodating hotel, we could eat in the bar because we had Tikka (our dog) with us and was offered the choice of having breakfast there too so Tikka could stay with us. As we were on an early train crossing I asked if I could take some breakfast with us and the Manager could not have been more helpful telling me to take whatever I wanted and even got me some foil to wrap it all up. I would highly recommend anyone to stay here as all the staff were more than helpful and if I am travelling to France again I will definitely be back.

    5
    « Pleasant Visit »

    An enjoyable, overnight stay between our journeys to Deal from Reading and return. Our upgraded room (due to our BW gold card) was spacious and clean and we had a good view of the coastline. The food was delicious in the refurbished Maple Tree Restaurant.

    5
    « Lovely rooms and friendly helpful staff »

    The Hotel is in a lovely setting, the staff are great, the room was lovely and I have booked again for my next business trip. I ate in the downstairs restaurant as a celiac I wasn't expecting much, but the waiter and the kitchen went out of their way to make sure I had a lovely meal. Highly recommend this lovely hotel

    5
    « Excellent stay in great location in Folkestone »

    Our room was newly refurbished with high quality fixtures and fittings, a great double sized shower and comfy beds. The internet was free and good. We could see the sea from our window and it was 1 minute walk to the Leas. The staff were very friendly and helpful. The breakfast choice was good; we stayed 4 nights and experienced both a la carte and buffet style breakfasts on different days and both were good. We ate in the restaurant one evening which had a limited menu while they are ramping up but our choices were well cooked and presented. We also ate in the bar and enjoyed the less formal atmosphere and the meal. We booked the Burlington because they allowed dogs - we found a dog mat and bowl and dog bed in our room on arrival and the staff were very dog friendly which made the whole experience easy. There are dog walks along the Leas and by following one of the paths down to the beach you can walk off the lead in the coastal country park and walk along to the old harbour and sandy beach at low tide. There are lots of interesting places to visit nearby.

    5
    « Amazing Anniversary Weekend »

    From the moment we arrived, we had a warm friendly welcome from Molly on reception. Our room was outstandingly beautiful with sea views over the channel. After going for a walk we went to the bar and was served by Daniel, who was friendly and greeted us warmly into the cosy bar area. Since we had such a beautiful room and the hotel was hosting a party (which looked like so much fun) we decided to eat dinner in our room. We both had the gormet burger, delicious! I was quite happy to wait for our food since they had a busy party to cater for however the fresh hot food was delivered promptly by the friendly server. We woke up in the morning to the sun rising over the horizon, laying in bed watching the sun rise just made our romantic trip perfect. Breakfast was hot and fresh with plenty of selection, again the staff were friendly and helpful. Check out was quick and easy, no busy queue to wait in, and being served by the duty manager at reception. We didn't want to leave, from start to finish our stay at The Burlington was simply perfect and I cannot fault a single thing. I must mention our lovely welcome gift in our room for our anniversary, a lovely touch from the management. We will be back again every year for sure! Make sure you ask for room 346, simply stunning!

    4
    « Christmas reunion »

    We have stayed at this hotel many times and as usual were made to feel welcome by the staff. I must mention Maggie on reception who is always very helpful. We booked under the Autumn Offer which is very good value. We were meeting some of my husband's ex colleagues for a Christmas dinner in Folkestone and the Burlington is centrally located and convenient. The hotel rooms have been refurbished and are very nice. This time we did not upgrade and therefore had standard room which was a bit on the small size. It is worth upgrading to a larger room with seaview

  • 5
    « This is a lovely and delightful place »

    The Burlington has become my regular hotel of choice when I am in Folkestone, which is often. Its a lovely, recently renovated and delightful hotel on the grand scale - large rooms, large foyer, and some superb extra-large rooms on the tope (third) floor, which I have now taking to booking regularly. The staff are very nice, good fun, pleasant, and very helpful. Its a superb base to be based in Folkestone from, because the coast and seaview is literally 100 yards from the front door. Really lovely place.

    5
    « Comfortable and roomy. »

    Imposing building amongst many newer with much lesser character, We stayed for 1 night (room only) before catching the early train to France next morning. Very comfortable and size-able room with excellent en suite bathroom. Very helpful staff and great value for only £45.00. It is now part of the Best Western group.

    5
    « a night away »

    We have a nice evening at the hotel we have been there before on two occasions at the same room , and very enjoyable the staff will all very helpful in a room with clean and very spacious we will be back again

    5
    « Wonderful hotel!! »

    Myself and my husband stayed here for one night on 2 December for our 5th wedding anniversary. We had a wonderful dual aspect room with sea views on one side and views over some nice gardens to The Grand Hotel on the other. The Burlington is a gorgeous hotel in a quiet road, set just back from the wonderful Leas and has been recently renovated to a high standard. We really couldn't fault it!! Our room was beautiful and we had been left some chocolates and an anniversary card which was a really lovely touch. The breakfast was very good - it was piping hot and of a good quality. The staff were very helpful and friendly. We will DEFINITELY be back!!!

    4
    « Weekend trip with friends »

    Lovely position on the seafront, rooms were a bit small, and bed was also small but comfortable . Very clean and well equipped. All the staff were excellent, from front desk, to restaurant staff and especially the manager of the hotel. The buffet breakfast was very good and something for everyone. We would definitely consider staying on another occasion

    4
    « Good Hotel with excellent sea view - Good Food and nice helpful Staff. »

    Room was nice, clean and very spacious. Our two Collies were made to feel very welcome too! Great sea view from our room. Thank you Burlington for looking after my family and I. We will definitely stay again.

 

Getting to the hotel ...

All directions
·From: Exit M20 at junction 13, then third exit off the first roundabout and the second exit off the second roundabout. At the traffic lights follow the middle lane onto Shorncliffe Rd and take the fifth right turning onto Earls Avenue. Hotel is at the end on the right.