Burlington Hotel, Premier Collection

No issues, we enjoyed our stay, always like to visit Folkestone :) I have asked for Prosseco to be arranged in the room for the birthday and upon arrival we also got complimentary sweets that was nicely tied with a bow - nice little gesture from the hotel. Thanks

Great stay as always. Love The Burlington. Only thing I don't like is being made to pay £50 deposit when checking-in. You get it back but takes about 4 days to go back in to your account. None of this is clearly stated when booking on their website

This place is an absolute gem. We stayed on our honeymoon visit to the UK and happened upon it while looking for somewhere to stay prior to heading north. For a relatively small amount we upgraded to a suite with spectacular views of the ocean and garden. Hanna on the front desk was lovely and very helpful! The bathroom is spectacular with a spa bath and the suite has a separate loungeroom/salon with beautiful views. Dinner in the restaurant was excellent! It's easy to imagine the glamourous past this place must have had. Stay here if you want to feel really special. (We wished we could have stayed longer but had an appointment the next day at Biggin Hill to fly a Spitfire!)

The staff were very attentive and provided fantastic customer service, particularly towards my Mum who has mobility issues. We stayed in the superior twin room which was very spacious and had a lovely view of the sea. The meals from the Baytree restaurant were absolutely delicious! I highly recommend the Burlington Hotel if you wish to stay in Folkestone.

Great value hotel, close to beach. Staff were very good and helpful, would recommend this hotel. Parking is available on site but limited spaces. Room was ideal for two people and cleaned every day. Our room had a shower, no bath but was very good.

Lovely stay. The staff were extremely helpful and sorted out a couple of minor requests quickly and easily. The room was quite hot but there was a fan provided which was definitely needed! The room was clean and the bed was comfy. Also had the breakfast which was great value for money.

Reception war very friedndly and the room (and house) was absolutel clean. We trevelled with our dog and paid for this... The (dog friendly) room was very small, was absolutely hot, even when we openend the window the whoöe night. Outside temperature the day was about 20C, was not the reason... for the dog we found an old balnket on the floor, an old tupperware in the bad for water or anything else. Over all it was not the best performance for a Best Western house and price...

We enjoyed our stay very much, our room was spacious and well kept. The staff were very helpful and accommodating. We are granted an early check in and late checkout in additional to luggage holding after check out. Would definitely book again

This place is an absolute gem. We stayed on our honeymoon visit to the UK and happened upon it while looking for somewhere to stay prior to heading north. For a relatively small amount we upgraded to a suite with spectacular views of the ocean and garden. The bathroom is spectacular with a spa bath and the suite has a separate loungeroom/salon with beautiful views. It's easy to imagine the glamourous past this place must have had. Stay here if you want to feel special.

My husband was impressed with the Burlington Hotel in Folkestone and, as someone who worked in hospitality before he retired, he is rarely impressed. The room was comfortable and well-appointed. We stayed in a 'junior suite' and the canopy bed added some ambiance. The bathroom was nice and the towel warmer was a special treat. The large deep jetted tub was enticing, but we passed on using it. Best of all, every employee we interacted with was polite, pleasant, and professional. We felt truly welcome when we arrived and in the restaurant/bar. We didn't have much of a view, but the hotel is located one block away from a beautiful pathway that parallels the English Channel and is lovely to walk on a beautiful sunny day. I wish I could have given an extra half star. There were a few things I wish had been different. First is the parking. Parking in the hotel's parking spaces is free; however, the parking area is very small and we were never able to park there. There is free street parking nearby, but when we tried to park on that particular street we would have been over a 1/4 mile away. This is not great when managing luggage. The street parking near the front of the hotel is convenient, but there is a £6/night fee. This is a modest amount and we paid it each of the three nights we were there. It's not an excessive fee; however, what feels unfair is that guests that get a parking spot get a privilege for free while other guests do not. I believe the hotel either needs to factor the £6 fee into their rate or charge guests who are fortunate to secure a space in the small hotel parking area to make it fair. As an alternative idea, if the hotel doesn't add the fee or charge guests for parking in the hotel parking area, I strongly suggest one of the parking spaces (preferably the one closest to the entrance) be marked with a 15-30 minute parking limit so guests can unload luggage when checking in before heading off to oblivion somewhere down the street. The second thing, which is rather minor, is that there is nowhere to put clothes in the bathroom. There is no surface large enough. Therefore, any clothing you take off or bring to put on after a shower/bath doesn't really have anywhere to be placed except on top of the toilet, which is kind of gross. If you choose not to deal with clothing, you take a bathrobe (available in the wardrobe) in with you and there is a double hook on the back of the door you can use to hang it. The last thing is that there are some things in the hotel where the decor looks dated, past its prime, or well-worn. The carpeting in our room had definitely seen better days and didn't really go with the rest of the beautiful decor. The restaurant also needs an update. The gold metallic accented wall paper is from a previous era (disco perhaps?) and seems odd and out of place. The 'antiquing' of the woodwork also looks tired, especially the flooring trim. It may have been done years ago and looked on-trend, but now it appears like the trim at the floor around the room looks beat up. At a minimum, a fresh coat of paint (without antiquing) on the floor boards would tidy up the space a bit.

Dont go if you have a pet as you will dine alone. Other than that hotel nicely placed and staff helpful with an exception. Folkestone is always well worth a visit the Leas are wonderful for dog walks. Plenty going on good cafe on Leas to sit outside. Pity about rough sleepers though.

Dated but some nice details... staff let this hotel down ...barmen were attentive ...lady in restaurant was abrupt and rude ...reception weren't very welcoming of helpful ...lift was slow and smelly ....needs a good manager.. room was OK...slippery shower...should supply bath of shower mat

Had a fantastic room on the ground floor, high beamed ceilings, comfy bed and large bathroom. My husband is in a wheelchair and the room catered for all his needs. The Bay tree restaurant is new and up to date, the service was a little slow but all the staff were polite and happy. Would definitely return to the this hotel.

Big thanks to Mark on reception - very helpful and checked us in to a very nice room indeed. Managed to get a free parking spot onsite. Checked in to a top floor room with seaview, it was very clean and modern - which was fantastic. We didnt eat at the hotel but can recomend the cocktails from the bar. All round excellent friendly service. We will defiantly stay again when back visiting this great town.

The hotel is a hidden gem absolutely beautiful we had a lovely romantic evening at the hotel and amazing cocktails in the bar. Very close to the leas and a lovely leisurely walk can be had. Also a short way to the Champangne bar /light house. We will definitely be returning.

Had an upgrade to large double. Lovely light, spacious room with a bathroom with a bath with a shower over. Comfortable bed and pillows. Sea view. Great customer service. Good check in with local recommendations. Had a drink at the bar, friendly fast service given there was an event on. Thoroughly enjoyable one night stay. Would recommend.

Nice hotel and nice suroundings. We planned to cross country via the Euro Channel tunnel. Thats Why we booked for one nigth in ths faboullus hotel. All was nice a standard Twin room. The meals in the restaurant were ver nice. We had fish and chips. I was not familiar with the indina touch to the fish and chips. But you can leave it on the plate. The Mash and the fish and de sauces which came with the plate are realy traditional and teasty. Chapeau to the hotel team. Next time i will book again. Thank you.

Very nice hotel great location immaculate modern in historic building very friendly staff clean and reasonably priced bedroom modern comfortable with nice luxury touches breakfast choice good and able to order off menu staff friendly and great location

What a lovely stay we had with family the minute we walked in til we left was amazing, the staff/bedroom/bar/ & (breakfast staff) was amazing too will definitely be back emaculate hotel and good value too not too far from harbour about 15 minutes walking

Couldn't sleep due to room being too hot, no air conditioning. Dog barking throughout the night in the room next door and very noisy neighbours. Room was nicely presented and nicely refurbished and modern. Good access to beach and town centre

What an amazing experience in this hotel Staff were very friendly and helpful nothing was too much trouble Food and drinks were enjoyable and the cocktails were also very moreish Room was a good size and had a sea view All amenities in the hotel were everything you wanted. Would definitely recommend and would return So close to the sea for lovely walks absolutely a beautiful place

What looks like a lovely hotel but plagued with lazy staff and even lazier managers if I'm believe the message got through. It's a huge shame as the room was cosy but clean, the bathroom was well stocked, but one of the main reasons we chose this hotel as we drive an electric vehicle - Problem one… normal cars take the space so I'm unable to charge, with staff not caring … yet there could find out which hotel guest had left that vehicle there as you have to give it as you check in. Problem two - management don't ring you back, but when they want to sell you something else they're happy to email you to spend more money on a room upgrade. Overall I'm not sure it was worth the money they requested for such a small room and the attitude I felt I got from the reception staff, the gentleman that checked us in, was very informative yet couldn't read the audience. If you stay in the double room also - warning make sure you don't both sit at the end of the bed … it tips up and the legs for the bed aren't were you would expect them

We were stopping over before taking the tunnel the following morning and I chose the hotel on price & location. What a lovely surprise it was - in a wonderful position adjacent to the cliff top walks and steps down to the beach, spacious and very comfortable. Couldn't fault it

We had a lovely room, overlooking the garden and with sea views. We had drinks in the bar, including a specially made cocktail during their happy hour. Dinner in the hotel was delicious and well presented. We enjoyed both the buffet for breakfast and the special menu. The staff are really friendly, kind and helpful.

We stayed 2 nights and purchased an upgrade to Superior room, it was really worth just for the dressing gowns, slippers and a safe in room. Our receptionist a man who could not do enough for us he was kind and friendly as I had a couple of questions it was a very good check in. He even told us about the walk down to beach which we have never done in the times we have stayed in Folkestone we usually walk down The Remembrance Road but it has been closed due to land slipping. Room was big with a walk in shower which we asked for. The food in restaurant was very good along with the Staff. The bar by the restaurant served a very good cocktail. Overall a very enjoyable stay

Very nice authentic hotel. Clean room, Great atmosphere. Breakfast was superb ! Highly recommend the restaurant, had dinner there and it was very very good! Location is very near to the sea. Only disadvantage is parkingspace, have to park op public road.

We stayed for one night as it was near Dover. This is a really lovely hotel and staff are very friendly. Ideally placed on the front for a walk into the harbour along the promenade. We will definitely return next time we travel to Dover for the ferry to Calais. They even take dogs. Just loved it

Nicely located just along the front from the main town - was perfect for a lovely walk via the zig-zag path & the promenade. Useful parking on site. We received a reduced rate room upgrade so our room was light & airy with a nice view, super spacious with a lovely big bathroom,. Super friendly & helpful staff pointed us to a couple of perfect places for a great lunch (The Harbour Inn) as well as the best restaurant for dinner (Rocksalt)., both perfectly placed on the harbour side.

The location of the hotel is perfect, surrounded by beautiful architecture, right on the beach, ideal for a wonderful relaxing walk. The food was excellent, especially the breakfast and very friendly and competent service in the restaurant and at reception. Nothing to complain about the hotel room either. We will be back!

Just excellent. It was our 3rd stay, now for 17 nights. Phantastic room with best view over the channel, friendly staff, very good breakfast.... Very quiet location, just seagulls from time to time in the night. Looking forward to coming back next year!

Brilliant hotel.Intimate ambience and superb location.Kind and helpful staff.We came for a three night stay and will definitely come back.The receptionist Hannah was very welcoming. Our room was a standard one and spacious with everything we need. Beautifully cleaned and ample storage…drawers,closed wardrobe,safe. iron and board appeared the minute I requested them.Spacious shower room.We spilled tea on the duvet and staff were so warm and efficient and changed the bedding with grace.Breakfast was excellent.The service was prompt.I ordered boiled eggs which came quickly.Tea was brought to our table within minutes of ordering it.The restaurant was a relaxing place to start the day.We have enjoyed relaxing in the bar and service has been quick and friendly. The hotel manager…Laurence…came to say ‘hello' while we were in the bar and asked if all was going well which was really nice to see that he cared.There is a lovely beach very near for good swimming..the Mermaid Beach.The location at the top of the Leas is wonderful,with paths zig zagging down to the prom.Great for running,strolling,swimming and chilling out We will be back soon.

Overpriced! Don't expect any internet, couldn't get a reception in our room. Hottest day of the year, no water machine. Dirty carpets need hoovering and dusty especially in the communal areas. Breakfast, expect a long wait, food ok nothing special. Creaky floors very noisy and woke us up with the people above us walking around. Check in is 3pm which isn't great.

We stayed at the hotel the evening before getting leshuttle to France. It was a lovely location. Right by the seafront for a walk along it and only 10mins from leshuttle. When we arrived at 8pm there were no spaces directly outside the hotel so we parked on the road right outside and the hotel sorted us a parking permit for £6. The hotel was spotlessly clean and the breakfast was yummy! It's a very old building so it's a bit creaky but that's to be expected. We are a family of 4 but there are no family rooms so we had to book 2 twin rooms which was fine. Would 100% recommend and would not hesitate to stay again.

We had 2 rooms - 1 was accessible and the other was a regular room. The accessible room was very spacious and was really good. The other room was very small but still quite good. We could easily get to both rooms via the lifts. The people at the reception were very nice and helpful. Out of our 5 mornings, we had breakfast in the hotel twice. The food was good quality; however, unfortunately, the service was disappointing. Due to this, we decided that we would have breakfast elsewhere in Folkestone and Dover.

We had a loveley time at the Burlington in early August 24 for a 2 night stay. The room we had was a good size, very comfortable, nicely decorated and well appointed. The staff ere friendly and helpful. The location of the hotel was perfect for us, a 10 minute walk into the centre of town, with a lot of bars and restaurants. The greensward above the sea is less than a minute away, however, getting down to the sea requires a walk with many steps. The "zig zag" path was a lovely way down with lots of seating for pausing if required. Parking in the adjacent road was free and had no problems getting a space.

This is the 2nd time that our family have stayed with the hotel. We absolutely loved it. Originally we booked superior twin room, and luckily got upgraded to a suite with reasonable cost. The rooms and facilities were superb. Staff are super nice.

Overall crappy experience. Inadequate/non-existent parking available at the hotel. Unable to have a second key card for the room, as they had “run out”. Breakfast served only up to 09:45 on a weekend and when attend was reprimanded for not coming at the correct time. The breakfast selection was rather limited. Other additional customer services issues with staff and facilities. For the price paid and brand was hoping for a better experience. Will probably just stay at the holiday inn next time

I visited this grand beautiful hotel with my family. Location is superb, the scenes of the hotel are beautiful & food was delicious. Service is the down side as some staff are great and some do not want to be there whatsoever. The Bay Tree Restaurant manager is some what of a chaotic lunatic, staff were constantly spoken down to and quite visibly upset due to her rudeness, not only that but cursing at other team members over the phone is very far from professional. Bartender in the Bay Tree Bar seemed to be more interested speaking to their pal on the phone (WITH HEADPHONES IN) instead of communicating with customers!? However, not all doom and gloom. The reception team can not be faulted, Ugne and Hannah in particular. The the small manager with the slicked hair was great with my kids and had a great attitude towards work. Even the housekeeping staff were smiley. I would love to say I'd come back but only to see if any adjustments had been made. There is a lot of potential, just needs re-staffing.

Very nice hotel in a great location. Staff were very helpful, however the breakfast staff seemed a little stressed and under staffed. Parking was a problem as spaces are very limited and had to pay an extra £6 to park on the road side. Room was lovely and very comfortable.

First impressions are irreplaceable and unfortunately the Burlington missed the mark. Lack of on site parking, steps into the entrance and in our case a key card system outage, albeit not the hotel's fault. Hannah was helpful on reception and had upgraded our room to a superior with sea view, and very nice it was. However the walls are not thick enough to cut out next doors TV noise. The WiFi was intermittent with the signal dropping out consistently. We ate in the hotel restaurant on the first night and the food was good but ever so expensive and the service fell short too. Breakfast on the first day was okay but no explanation on how the breakfast system worked. Breakfast on our third day proved more difficult with our order as our poached eggs on toast came without the toast, we were supposed to get our own toast despite the request being fulfilled on the previous two mornings. Very nice building but some staff training required. Would we stop here again, no.

A great welcome (Hannah was very understanding on the telephone when we called to say we were hampered by huge traffic issues and would be very late) and very comfortable accommodation in great spot near the promenade. Would definitely stay again

Although there was an issue with the shower, it only had boiling water and scolding boiling water, this made it difficult to shower at a safe temperature. The staff were unable to resolve this issue during my stay. Apart from this issue the hotel was up to standard and I would visit again.

What a lovely hotel…clean and well equipped room..gorgeous beds..righ5 near and beautifully coastal walk. Excellent helpful staff, lots of local knowledge especially Udne and Hannah, evening staff on 24th July 2024. will definitely come again 🥰

Just a one night stay to collect our newly adopted cat arriving from Greece that day. Very nice room, spotless, comfortable bed and good size bathroom with a good strong shower over the bath. Perhaps a little on the warm side in the room. Breakfast buffet offered a good range and in addition able to also order different egg and other dishes off a menu (all inclusive). Staff couldn't have been more helpful and friendly.

We had our wedding reception at this beautiful Victorian hotel on 28 June 2024. This was planned over 3 months involving several meetings with events coordinator, Jess Green. We found Jess to be friendly and professional throughout. She paid attention to detail and was usually able to resolve those nagging issues that crop up when organising such an event. Her approach was calm and reassuring which allowed us to us approach the day confident it would be the wonderful occasion it turned out to be. The management at the hotel, including General Manager Laurent and the owners were also fully supportive resulting in a truly wonderful and memorable occasion. We also found some of the other suppliers that contributed to the day during an earlier wedding fair at the hotel (i.e. photographer and room sylists). The hotel catered for 50 wedding guests, some of whom described the food as the best they had ever had at a wedding. Others said it was the best wedding they had attended, which was testament to the relaxed and friendly atmosphere and efficient coordination of the event. Our thanks to all management and staff at the hotel for your contribution to our incredible wedding day.

We booked the Burlington as we wanted to go early next day with the train to the mainland. During check-in we we upgraded to a dog friendly room. It was quiet, the dog got its own blanket and got its own water bowl as a service from the hotel. This is really dog friendly. Happy dog, happy dog owner. Ask for room 119. Next time we use the train we will stay there again.

Very friendly hotel staff. The vegan bacon and sausage for breakfast were excellent. Dog friendly. Nice location short walk from town and straight on to the coastal path for walking the dog. We will go back. Rooms were clean and good size. The end.

As always, our stay at the Burlington was superb. The reception staff are excellent as are the breakfast and bar staff. We have been visiting this hotel for years and usually stay 3 or 4 times in a year and love it. It is close to the Leas so a beautiful view. Not all rooms have a seaview but it's not a problem as it's in such close proximity to the sea. Folkestone itself is up and coming and a decent bus service to visit Hythe, Canterbury etc. As always, we will return!

Great location close to the seafront. Well maintained decor in our room and public areas. Polite friendly staff. Very good breakfast with wide variety of food options. Clean room with excellent shower and fluffy towels. The hotel has clearly been refurbished and modernised inside but so many beautiful, original features within the building have thankfully been retained.

Don't normally do reviews but we were disappointed with a few things. Front desk staff were disinterested and unwelcoming both at check in and departure, more training required! Internet was very poor by modern standards. So slow unable to complete work tasks. Others have complained but apologies will do little to fix the problem. Breakfast staff might benefit from a little more training, checked in, asked to take our seats and then nothing ! Had to search for someone to eventually produce some coffee. Nice hotel, lovely location but staff training needs a boost.

Lovely hotel, a 2 minute walk from the beach. Hotel staff were super friendly & helpful! Rooms were very clean & comfortable. No AC, but windows open with the sea breeze - wasn't an issue! Hotel has free, but limited parking. If no spaces within the hotel, simply park down the side where you'll find ample parking with no restrictions. Will be staying again in the future. Thanks again!

I had a fantastic stay at the Burlington - ideal location, steeped in history, in the most beautiful part of Folkstone, echoing its heyday as Londoners destination of choice by the sea. The rooms are beautiful, the staff are knowledgeable and welcoming, and the bar a standout. Throughly enjoyed my time, and will be back again soon.

The Burlington Hotel in Folkestone was an excellent place to stay. It is located in such a great location. Truly pet friendly. Good communication from booking to arriving. The staff were lovely and very helpful. There is limited parking. The layout of the hotel was excellent, even with a small lift! Breakfast was good, I would not say exceptional though although the staff were very keen to help. We will return in future and will always book room number 343 as it was truly excellent. We have stayed in bigger rooms but it was appointed to the highest standards, with amazing views.

Excellent venue for the tunnel especially if you have a dog. Service was excellent. The food was also excellent and was good value. Parking can be an issue but ok if happy to pay for the permit. I was impressed by the area as I had heard Folkestone was quite run down.

The room was very clean with lovely fluffy towels. Great cocktail bar and restaurant. Our meal was excellent . We will definitely stay here again as it is just a short distance to the Chunnel. Very friendly and helpful staff. Parking was a bit of an issue as there is limited parking spaces.

A real traditional hotel. We had a tastefully decorated room with a comfortable, clean bed. Very clean, spacious bathroom with his n her sinks, very large shower and bath. We were staying two nights for a special anniversary and the tea tray was replenished so we were well stocked for the whole stay, the housekeeper was very attentive and efficient. On checkout the receptionist was very informative, pleasant and helpful. We had a delicious dinner in the Bay Tree restaurant (fish hotpot). Stunning walks when weather permits. We will be back!

There isn't too much choice in Folkestone for upmarket accommodation so took a punt on the Burlington. We weren't disappointed. From the friendly welcome to the huge room that slept us all (two adults, a 5yo and a toddler), we couldn't have been happier. Only minor annoyance was the WiFi which was patchy and/or slow. Couldn't stream anything and mobile data wasn't a good signal either. Not worth complaining about for a one night stay, but if I was staying longer I'd have mentioned it. Folkestone is a great little town these days, and in our view better for a break away from London than Margate or Whitstable. It's a 15-20 minute walk to the harbour and town but very pleasant up/down the zig zag path and through the gardens or Leas on a sunny day.

A return visit following a lovely stay here 6 years ago. This was a last minute booking for a 5 night stay, booked only 2 days previous to arriving. It was great to get such a lovely large room as a last minute deal at a good rate as a Best Western Rewards Member. I did book a superior room but room 119 was fantastic and even better than expected. Very quiet too with a comfortable bed and nice seating area. Very good bathroom with walk in shower. Hotel was as good as I remembered it. I received a friendly welcome on arrival and from the breakfast staff. Breakfast was good but I didn't have any evening meals as I preferred to eat late afternoon whilst I was out. Lovely walks as before on the Leas in the evening with the added bonus of D Day Anniversary entertainment and beacon lighting one evening. It was good to see an improvement down around the harbour area since my last stay and the wild flowers on the old railway and harbour station were good to see. A great base for touring the coast with somewhere very comfortable to return to after days out walking. The frequent 102 bus from close by was very useful for getting out and about.

Room 349 nice size and excellent shower room with fluffy towels. Good restaurant, helpful staff. Excellent evening meal. Breakfast standard fare, lacks imagination and needs more fresh fruit! Fresh bottled water each day was appreciated.

Could have provided, a drinks fridge in the room as was hottest day of the year so far when I stopped. Other wise very nice rooms and great service.

As a visitor to Best western hotels The Burlington hotel was one of the best . The location is perfect for the beach and the great zig zag walk through caves and gardens . Well done Folkstone council ! Also 24 minutes walk along sea front to the harbour The hotel has a grand staircase leading up to bedrooms with varying room sizes . The room allocated was spacious and with a sea view . Breakfast very good served by a very pleasant friendly hard working lady called Gar . Thanks to the receptionists and Micheal who showed us two different rooms for us to pick from . Very impressed thanks

Had a great stay here recently. Our room was spacious with very comfortable beds and clean. Toiletries in the bathroom as well as a walk-in shower with plenty of hot water. Breakfast and evening meal were served in the lower ground floor. Breakfast was buffet style with regular refills so food was hot. Evening meal was plentiful and choices. Internet wasn't always available but that didn't bother us. Would definitely return .

The room was lovely - spacious, comfortable bed and good view -,but the catering was below par and the internet connection poor

somebody had picked up and then changed their mind as it was on the side. Fortunately there was a stray packet of fruit and fibre so I had that. I thought there Booked a suite which was nice spacious and spotlessly clean. The carpet in the communal parts seemed like it had not been hoovered for a few days which was a shame. Unfortunately I thought breakfast was a complete let down. Self service and reminded me a bit of a holiday camp no table cloths and all a bit chaotic. I don't eat cooked breakfast so was expecting some nice cereals fruits breads and pastries but there were just cheap looking cereals in containers cornflakes and something else I think there must have been pastries as there was one little stray one which I presume would be nice prunes apricots grapefruit etc nothing of the sort. There was a fruit bowl with 3 apples and 2 oranges in but then I saw a lady with a banana so asked the waiter if I could have one and he went a got me one. No nice breads just sliced, again cheap looking so didn't really fancy any toast. They did have these made up pots of yoghurt with a kind of fruit thing on the top but did not look appetising at all. So paid £15 or whatever it was for a small pack of cereal and a banana although of course its not the hotels fault that I don't eat the cooked breakfast. Such a disappointment and a shame :(

From the moment we were warmly welcomed at Reception - by the charming and very helpful Lucy - we were very happy with this stay. We had a suite with its own sitting room and mini-kitchen and it was comfortable, spacious and extremely quiet. The bed and shower were both excellent. We only had a simple coffee and Granola/Yoghurt breakfast but it was appetising and the staff in the restaurant were pleasant and helpful. Although the small car park was full, we parked on the road with a £5 overnight permit from the Hotel and it felt very safe. We had a pre-dinner stroll along the Leas cliff - only 3 minutes away. Then the next morning - feeling really well-rested - we were at LeShuttle ready for our crossing in less than 20 minutes. In all, we found this a really relaxing start to our holiday and would happily stay at the Burlington again.

Have stayed at the Burlington several times and really enjoyed it. This time it was very poor and the staff were soleless. Visited The Clifton up the road which I believe is part of the same group . It was fabulous. The staff were nice and the restaurant was fabulous!

Great food selection, excellent amenities, clean hotel, amazing view. Hotel is situated close to the shopping centre. I would definitely recommend this hotel for anyone looking for a quiet stay in Folkestone.

Beautiful hotel will definitely be back to this hotel again as its pet friendly it's very clean staff are lovely and the price was cheap enough for a couple nights stay definitely recommend

Lovely airy, spacious, and quiet room on the top floor - with a gorgeous view looking out to sea. All was very clean, including the bathroom. Shower was a bit a leaky and weak, but was absolutely fine; and otherwise everything was very pleasant.

Lovely room nice staff. Did not like when we said can we pay to have breakfast was told that we had to give £50 in case we have anything else in the hotel. But if you want to pay cash it had to be £100 . Get back when leave what you have not spent, so we decided not to bother thought that was a cheek. Went to bar before going out in evenings and paid cash for our drinks anyway. But saying that I would stay again.

I chose the Burlington because of its traditional character and it certainly turned out to have that, with its Victorian architecture and features, while also providing modern amenities. It's very close to the sea in a quiet setting and great for views and walks along the cliffs, while not far from the town. The staff were very friendly and helpful and breakfast provided plenty of choices. I was also pleased with my room - well appointed and comfortable. I'd be pleased to stay again

I only came for a quick overnight stay but I was impressed with my room. Very clean, excellent bathroom. Quiet surroundings and a nice view out of my window. The staff were helpful and the bar was pleasant. I'm supposed to write 200 characters but I can't think of any more to say.

Room good and the stay overall was fine. Hotel in a quiet part of the town. However the breakfast was disappointing: rather limited choice for a four star hotel and no offer of alternatives eg porridge, boiled or poached eggs. Mini Pastries of poor quality.

We booked 2 rooms for a 1 night stay, lovely looking hotel, very friendly receptionist checked us in. The rooms were excellent, clean and had all the amenities needed. Big bathroom with fluffy towels. Perfect location right by the sea. Breakfast was disappointing, good service just actual breakfast was poor. Would definitely stay again.

Clearly has recently had improvements so that's good. The room we were a given however was the smallest double hotel room ever. View was a brick wall and very dark. Bar over priced and breakfast a bit hit and miss. Appreciate with a buffet you need to judge how much to put out as don't want waste but we had to keep waiting for items to be replenished constantly.

Stayed for 1 night in the basic twin room including breakfast and found the price really reasonable. The hotel has an old school charm to it but the room we had was fairly modernised and clean. The walk in shower was great! Breakfast the following morning was good quality with options of cooked breakfast, pastries, breads, cereals, fruit and some cold meet and cheese. The only thing I would say is that they were behind in topping up the buffet compared to the demand. We had a 9.15 sitting and waiting 25 minutes for the pastries to be topped up (which all got taken immediately) and about 10-15 minutes for the hot food to be replenished. It then didn't get topped up again before it closed at 10am, so I wouldn't advise getting the latest slot of 9.45 for Breakfast. Overall I would definitely recommend the hotel. I can imagine on a nicer day, that a lovely stroll along the lead would great and town is about 10/15 minutes walk away too.

This hotel is a lovely place very clean with a great room we stayed in, check in was fine and straight forward staff were all friendly. We had a drink in the bar bar tender was very helpful, went for our meal which was cooked to a high standard and service was good even though they were tending to a party of 24 as well. Hotel right near the seafront with a very nice walk along the path. Breakfast was ok service was fine as well Parking limited as it says on the site but plenty of parking near by . Decor of hotel and the room was lovely, our room was spacious and very clean. Odd that there was no coffee table for the two seats. We stayed on our way back from our trip to France, it was a shame it was only one night Overall it was an excellent stay and I recommend it to people to look this hotel up

Very clean comfortable excellent room. Very welcoming helpful reception staff. Good value for money breakfast. Front of house lady at breakfast was superb, very welcoming, first class personal service. Highly recommend stay. Will definitely come back to this hotel.

We spent a couple of days here on a short break. Our room was very good with clean comfortable beds and a lovely bathroom. Breakfast was buffet style with a choice of Continental or cooked. Everywhere at the hotel was kept spotless and the staff were all very helpful. Very good area for walking and enjoying the sea air. We would happily stay here again in the future.

Lovely hotel in a great location near the sea. Staff very welcoming and pleasant. Food is very tasty but rather expensive- ie £3 for a very small jug of peppercorn sauce. Shower control very difficult to adjust and therefore rather dangerous.

Handsome red brick building but a few issues. Checkin was painful and took far too long. We didn't receive a warm welcome either. Parking lot didn't have nearly enough bays. Someone spilled food in the hotel lobby and none of the staff bothered to clean till the next day. Shame.

The room was nice clean with a lovely view that I requested. The staff were amazing we received a great service whilst dining, and throughout our stay. The food was lovely would 100 percent recommend eating at this venue. They were very accommodating for our dog as well, only downside had to go down stairs to get our breakfast and bring it upstairs to the area we could have our dog but was not a major issue

We had a great stay at the Burlington with friends. From the moment we arrived, the staff were welcoming and friendly. Special mention to Laurent who has a great sense of humour and made checking in an enjoyable experience. Throughout the hotel, the attention to detail is second to none. The rooms are beautifully decorated and we enjoyed a superior double room with a sea view! The bed was huge and very comfy!! Breakfast was lovely with a good selection. We will definitely be returning! A great hotel in a great location.

We had a lovely stay at the weekend with friends. Parked right outside of the hotel. Staff at arrival were extremely friendly. Rooms were spacious and beautifully decorated. We enjoyed cocktails in the evening downstairs. Breakfast was tasty. We would definitely stay again.

From the moment we arrived (early due to bad weather) the staff accommodated us warmly and allowed us to sit in the lounge for tea as our room wasn't quite ready as was so early. The room was amazing, actually the best Best Western we have stayed at. Bed was so comfy and slept solid through the night. Peaceful evening and not noisy in the slightest from other guests. Beautiful building with original features decorated tastefully. Quality breakfast item sourced locally. Only point that let it down slightly was the fact that the signal from the free wifi was terrible almost non existant in the junior master suite and needs review.

Amazing location, very close to the Le Shuttle terminal. We had a huge room with a four poster bed, and a high end luxury bathroom. View of the sea from our bedroom window. The staff were very helpful and pleasant, hotel has countless facilities, nice bar and restaurant. It's a must stay if you're in the area.

What a great price and what a great hotel. I had a cosy quiet small double room to the rear of the hotel with lovely views. Recently refurbished and offering everything you could need. A lovely traditional hotel brought sympathetically up to date in all areas. Plenty of helpful staff around at all times. Smart restaurant with a good buffet breakfast and an evening menu catering for a range of tastes and budgets - although I did think £8 for soup was a bit ambitious. The hotel is set within a quiet residential area set just back from The Leas. Lovely area for walking and exploring. If you arrive by train at Folkestone Central, I'd suggest it's best to take a taxi to the hotel, should come in at under £5. I would be more than happy to stay here again should I return to the area.

Fabulous stay in the Master Junior Suite, lovely room with bath with a sea view and fabulous cocktails in the bar downstairs! Lovely breakfast which we enjoyed in our room and then walked off along the beautiful Leas, a walk with stunning sea views. Naomi & Andy

We chose the Burlington as it was dog-friendly and the comfortable, nicely decorated, Martello Bar is where guests and dogs can relax, eat and drink. The bedroom was beautiful and light. The staff were friendly and welcoming. The buffet breakfast is self service on the lower level, brought up on trays. There was a wedding on the second night of our stay in the adjoining room to the bar and we were told that we would have to eat in our room as the wedding party had also booked the Martello Bar! After discussion we ate in the lounge area by reception. The very noisy wedding party seemed to be allowed to take over the entire hotel at the detriment of other hotel guests. This was a stay off two halves: the first night was lovely and second night was awful. So we'd be happy to return but NEVER when there's a wedding taking place!

Probably one of the best BW hotels we have stayed in, in part due to the refurb as so many are tired and shabby. Staff were extremely helpful, service was great. Lovely building and once the re-furb is complete , it will do it justice. Would recommend.

Our second stay here on our way home to France. We love this Victorian hotel and its perfect position. Both times we have paid a bit more to have one of the better rooms with a sea view. (Still very reasonable) This time we had a lovely large double aspect room (343) with a view over the sea and the private gardens next door - from the bed. I didn't want to leave. Spacious, comfortable, excellent bathroom although someone needs to put drain cleaner in the hand basin- take an age to drain. Lovely big fluffy towels. We arrived too early to check in but the reception lady immediately gave us the wifi code and told my husband he was welcome to settle in the bar for his conference call. When I came back later to check in the male receptionist asked me for details such as car registration which I told him I had already supplied on the online checkin that day. He told me that it would take him 20 mins to find the info, so I told him it had taken me 10 mins to enter that information. No comment he didn't get it that he was implying his time was more important than mine. He then directed me to the lift that is the furthest from the room and not the closest?! Breakfast was adequate- we took the continental. No fruit salad, just one choice of cheese slices. Nothing to get excited about. I would not want to eat in the restaurant for dinner. Basement with no view. Why the bar and restaurant are not swapped round I do not know. We like the position of the hotel on the Leas, it gives a nice walk out to dinner. We will be back.

Excellent hotel, perfectly situated within walking distance of the seafront and town. Very comfortable rooms and staff really helpful and friendly. They did everything to make my stay comfortable and enjoyable. Would definitely recommend and go back.

3 night stay at the Burlington was really fabulous, loved it ! Beautiful building, maintaining features of elegance, yet keeping everything in good order. very comfortable in all areas, and spotlessly clean. Our standard twin room, very comfortable and again spotless. Beautiful bathroom, and fluffy towels. Could just do with water in room. Breakfast was good with adequate choices, continental and cooked. Loved fresh fruit salad and granola/ yogurt/ fruit compote ! Staff super friendly and helpful. Easy walk along the Leas to town or harbour.

Nice bar and restaurant areas. Good breakfast, and good quality food in the evening. Clean and spacious room with a large kingsize bed (mattress may be a little hard for some, but OK for me, better than having one too soft. Nice historical building with huge victorian stained glass windows, big staircases if you like that kind of thing, I do.

Great room ( 107), friendly staff. Well equipped. Good value. Great location. Breakfast good enough- it used to be served to order, now it is buffet style, so not as good once heat-lamps gave got involved. Wifi needs improving- definitely an area for improvement in the bedroom we were in.

It's been several years since I last stayed here for several nights - So was looking forward to revisiting & was not disapointed. The room was huge albeit mainly aimed for a disabled person on the ground floor room (03) - it was massive with a separate dressing room & probably the largest bathroom that I have ever used in a Hotel! The room was beautifully decorated with quality lamps and light fittings. Was even a good sea view room when you opened the window and looked out towards the sea! Breakfast was also excellent on each of the two mornings that I stayed. The only negative things I experienced was a poor mobile reception for my Vodafone & connecting to the free hotel broadband was not easy / user friendly - but no big deal - The bar in the Hotel was not busy - at lunch time today 13:30 - 03/03/04 was not manned & consequently had no one using it and on Friday evening around 6pm 01/03 just a couple and their small dog - again the bar was not staffed - So the Hotel should think of ways to drum up business from a captivated client base already staying at the Hotel to make use of the bar - which I would have done on both occasions if it were staffed and or more guests / patrons were using. Even with lack of an atmosphere (guests / bar staff) in the bar & the poor mobile phone reception / broadband connections issue - I did not think it was necessary to deduct any of the 5 stars as I thoroughly enjoyed my two night weekend trip & will definitely use this Hotel again when next down in Folkestone.

Very spacious, comfortable room which was perfectly clean. Excellent value for money. Staff very helpful and polite. Would have been full marks but let down by breakfast on our last day. Buffet very sparse despite only being half way through service. Was replenished as we were leaving. Hotel car park very tight for medium/larger cars. Overall good stay and we would definitely use again.

Overnight stop on the way to France. Great staff, perfectly clean and well kept. Bar staff friendly too and a really great BLT sandwich, well cooked and vey tasty, large portion too! Couple of comments also, there is only about 6 parking places on the hotel grounds and if you park on the street you have to buy an overnight permit. Just a heads up. Highly recommended and about 15 minutes from the tunnel entrance.

Lovely stay, took advantage of 2 nights for the price of offer, exceeded expectations, excellent breakfast. Top customer service from staff, very helpful. Good location for tunnel, just over 10 minutes away. Stayed in a superior double and we took our dog, thoughtful touches; dog bowl in room and blanket for the dog to lie on. Very close to the seafront . Will definitely return and would recommend

Very friendly and dog friendly! Staff are so hospitable and made our stay more enjoyable. Parking and charging for electric cars. Nice rooms, comfortable. Very good dinner at restaurant and breakfast in room. So convenient for Eurotunnel. This is our new go-to in this area.

Very pleased with our stay at the Burlington. We wanted to stay somewhere near the Eurotunnel to get on an early train the next morning and this place was perfect. We booked 2 rooms, as we're a family of 4, but we could have easily all stayed in one room, as the sofa beds that had been put in the rooms were plenty big for 2 children to share. The rooms were very spacious, with plenty of storage space. Breakfast was quick and there was a wide variety of food. Staff were very friendly and accommodating. We'll definitely use the Burlington as our new "go to" hotel if we're travelling on the Eurotunnel.

Superb cleanliness and lovely staff. The price was less than the local Travelodge. Inspiring interior design and beautiful architecture. Well equipped, spacious room with a very comfortable bed. Can't fault our stay. Parking in the front of the hotel is free on plenty of free on street parking is just a few minutes walk away. The local Mexican restaurant is superb by the way.

Smashing staff, good food, excellent fittings and fixtures, luxurious bed and room-fittings, great location. The quality of the food is excellent. The staff can tell you from where it's sourced. Nothing is too much trouble. We had a small glitch with a bill that was sorted out immediately. The 10% “discretionary” tip added to each bill is a little too ‘London' for my liking but we just accepted it. Be ready to be charged a room deposit of £50 on your credit or debit card which will be returned if all is ok at the end of your visit. This too seems to be the way of the future. Sad, but a fact of life. I suppose it's a way of preventing hotel towels etc., from walking. We will be back.

It was a fantastic night away. Stayed in the Junior Suite. It was stunning. Room was traditional but with all modern cons. Bath was unique and special. Food was good and cocktails were impressive. Loved every second. I was impressed from the moment I walked in. Checking in was easy and staff were friendly. Added Prosecco and flowers to the room which were beautiful white roses. Short walk to the promenade

The hotel was immaculate, the rooms were comfortable and clean, the staff were friendly and helpful and the breakfast was delicious and they sourced local products for the menu and the rooms toiletries. Overall an excellent stay and good value for money.

Despite my surprise at being charged 20 gbp per night for my dog this was more than compensated by the delightful and friendly staff on duty. They could not have been more friendly and helpful. The food is excellent and there is a good range of unusual beers and ciders as well. The hotel is a short stroll from a coastal walk. Despite being dark there were several runners and dog walkers about and not once did I feel threatened. This is one of the nicest hotels I have stayed in for some time. I have no hesitation in recommending it to other people either whilst travelling or if on business

This is a great hotel - staff are super friendly and hospitable, and it is so dog friendly. Stayed on the ground floor with easy access to garden for the dog, and room was clean and nice. We charged our electric car too, which saved us time at the Eurotunnel. We had dinner in the conservatory, which was really pretty and lovely service and food. Just comfortable and relaxed. Breakfast was great too, and gluten free options. We will definitely to staying here again!

Good standard facilities in a great location and had a lovely sea view from third floor, so appreciated my request for this being granted. A bottle of water in room would have been good and the shower was a bit weak, otherwise a nice stay with seafront walks just a minute away. £20 per night per dog is too much.

Most beautiful hotel. Situated 5 mins from the sea. Quiet. Staff are awesome especially Mark the Receptionist and Hannah the Manager. Breakfast was awesome. Folkestone is a beautiful town. No police sirens like in London. The air is so fresh. This is definitely a retirement place. Can't wait to have some cocktails at this hotel in the Summer. Will be back.

Our Superior Room was lovely, very clean and staff were very friendly - would definitely recommend. Breakfast was a buffet with well cooked food, kept hot and good choice of juices . Hotel was very clean, right near the beach, free parking .

I stayed here on two separate occasions in the past month (returning because it was so great)! The staff in all departments of the hotel were SO welcoming, friendly and knowledgable about their roles. They went above and beyond to make us feel at home, even recommending their favourite local restaurants and providing a map! Beds were spacious and comfortable and the bathrooms were sparkling clean. I will definitley be back, thank you!

Had a lovely weekend. Hotel is the best which is why I always go back. Went on my own this time & all the staff are amazing & really look after you. The rooms are all spacious & beds comfy , showers are also really good & always hot water.

Overnight stay for a wedding reception, very helpful staff, food served at the wedding and breakfast was delicious, good choice of beer available. Room was amazing, so much space, only criticism is the size of the bathroom, it only had a walk in shower, when there was room for a bathtub as well, assume this is to cater for disabled guests. The parking was very difficult, after driving around, found a space that wasn't residential only, only to discover at check in, reception could supply permits.

The Gentleman on Reception called Mark was very helpful & polite. I would say Mark is the nicest person I've met on a Reception desk. We paid extra to upgrade our room, and we was extremely happy with our upgrade. The hotel is very lovely and clean, with great staff. I've been coming to Folkestone for years, and I didn't even know this hotel existed. I will definitely be coming back to stay at this hotel.

Overpriced and description inaccurate. Booked a king room with seating area and sea view and paid a premium to upgrade. Phoned to query the room description when the check in email stated double room, was told they don't have king rooms but the room has a king bed. This was the day before our arrival and left little choice, chap who answered the phone eventually (unbelievable length of time for a hotel to answer), then constantly leaving on hold to check the booking and telephone manner was questionable. Disappointed before we even arrived and it went downhill from there!! No parking at the hotel or any of the side roads when we got there, room tiny, no sea view because the hotel is situated one road back and there are trees in the gaps between the other buildings. The seating area consists of 2 small chairs in the window area. The room was nicely decorated and spotless BUT it was overpriced and was not what we had been sold, we paid a lot of money! Staff couldn't care less. Front desk admitted that no rooms have a sea view, that a couple have partial view which I presume is in the winter when the trees are bare. There was NO parking at the hotel or on any of the roads in the vicinity. We were told to park on a double yellow partially blocking the gateway opposite and to get up and move the car at 7.30 at which time the car that was in the hotel disabled space without a blue badge had moved so I'm guessing that belonged to the staff as so coincidental that he knew a space would be available at that time. The traffic warden was ticketing all the cars in the road outside the hotel the next morning. Save your money and book a standard room because that is all you will get and the staff really don't care!

We enjoyed our week in The Burlington and the opportunity to catch up with the fascinating changes in Folkestone town and harbour. Quiet, comfortable hotel in pleasant surroundings with friendly staff. Breakfast/Dining good value without formalities. Exceptional Housekeeping team, which made us feel safe . Thank you everyone - will revisit soon.

We often come to Folkestone and this is our hotel of choice. It's such a grand building that has been refurbished beautifully. We had a seaview superior room which had far reaching views of the sea and had everything we needed in it. The bar does the best cocktails in Folkestone and the mixologists have a fantastic knowledge of all the best ones and more! Breakfast was really good with a great continental and hot buffet selection. Laurence, the manager is particularly charming and we always feel welcomed and looked after by him and the team. Folkestone itself is so vibrant and has a great art and music scene. There's something for everyone here. Thank you to everyone and we hope to see you again soon.

Very warm and friendly welcome from reception. Beautiful location by the sea. Late arriving but they still managed to let us have a table at the restaurant. Really delicious meal - service excellent and friendly. Room very comfortable. All staff really smiley! Recommend highly

I stayed for a friends wedding held at the hotel. Even though it was an uncomfortably hot night, all the staff were really responsive. The bar staff at the wedding on 8/9/33, the breakfast staff on 8/9/23 were friendly, responsive to a couple of minor issues and made us feel welcome. My room was comfortable and I would definitely stay again!

Enjoyed our 3 night stay. Complimentary breakfast was good. Great location. Friendly helpful staff. Would definitely go again if price is right. First time in Folkestone. Really making an effort to make it appealing.

This is the gold standard of hotel stay. The room was huge with a beautiful bathroom and plenty of closet space. Very clean, staff were courteous and genuine. They were focused and keen for us to enjoy our stay. We booked a table for dinner in the Baytree Bar and Grill for our second night. The service in the beautiful conservatory bar was first class with a good selection of cocktails. The menu in the restaurant was short but well thought out. I had a rib eye steak that was delicious and the hand cut fries were the best I have had. Steven, our server was fun and helpful. Highly recommended

Stunningly beautiful building, and lovely gardens with access to a beautiful square at the rear of the hotel. staff were super friendly and helpful. Top notch breakfast I can highly recommend this hotel.

The room is realy too small compare the price paid for a standard double. The service is poor. No water in the room, ..... Noisy room Only 1 person at reception for the checking so the phone was ringing a relly long time. with no answer

Lovely standard room on 3rd floor, warm day but a fan provided. Comfy bed, very clean, modern bathroom and nice toiletries. Location excellent, short walk to the Leas, 5 minute walk into town. Not cheap, but very good.

Worth considering the Burlington for a stay at the lovely Sandgate end of Folkestone. One point to look out for is the extra £50 charge for no reason. It is not a deposit, it does not go towards any food or drinks. It is just an unnecessary charge that must be refunded after your stay. I found this rather unfair.

Our second stay here. We had a deluxe double room which was very sumptuous! The bed was so comfy we slept until 9:30 so was a good job we didn't pay for breakfast! The rooms are very well equipped with a coffee maker, good tv with all channels. The walk in shower is great although the 1960's hairdryer could do with an upgrade. And I love their bee kind toiletries. Staff are lovely. Definitely recommend.

Room was double booked, offered us what can only be described as halfway house accommodation as an upgrade. Dead flowers and a jacuzzi Bath that made you dirtier than when you got in. Overall worst anniversary ever.

5 of us went for cream tea at the hotel. The staff who greeted us were friendly. We entered a large room which had 5 chairs to accommodate us around a squared table. We were asked if we were ready for our cream tea, and we responded yes. We were told tea and coffee would be brought to us. Approximately 15 minutes later the cream teas arrived. Visually, it looked very nice. Unfortunately, this was not the case. Some sandwiches had begun to get crusty/hard on the outside of the bread. As if they had been left out in the air for a little too long. Some of the sandwiches were soggy as if something liquid dropped on them. None of cakes were palatable. The macaroon did not taste or have the texture of one. There was one cakes we all decided was a carrot cake. On top of this was a white cream, this had a salty taste and was gelatinous in texture. The same white cream was in the chocolate tart topped with fruit. Unfortunately, it appeared to have the same cream in the éclair. The scones however were very nice, pleasant texture, and we thoroughly enjoyed them with the Clotted cream and jam. The tea was just that, tea.  No sign of loose leaf Suki teas or fruit infusions as advertised on the hotel website. When the cream tea was delivered, we were advised to come to reception if we needed anything. When leaving all the staff were dealing with customers in the reception. Sadly, our cream tea was not good. Will returning for a cream tea.

we had a one night stay here as we were seeing a concert at leas cliffe hall and could not believe our luck in finding this gem of a hotel. it was only about a 10 minute walk to the venue and a few minutes to the sea. The hotel is very impressive and has a real modern touch on the inside .we booked a superior twin and the room was massive, more like a suite. Bed was really comfy too and all the windows opened so loads of fresh air. we had drinks and nibbles in the bar before we went out and a fab cocktail, and breakfast in the morning was also really nice. every member of staff we met were happy and friendly. looking forward to another stay here in the future.

Fantastic hotel by the sea! Beautifully refurbished Victorian hotel with very friendly staff and comfortable rooms. We will be back! The food in the restaurant was delicious and we had a sea view from our room!

Lovely Victorian hotel,although over 130 years ago it was not shabby but smart, good location very close the The Leas - but a little walk to restaurants. Room was very good (we paid extra for a Superior) Decor was fresh and clean. bathroom was also very good with a working extractor and heated towel rail. Small car park - 11 cars - there was free parking round the corner.

Very nice, clean and friendly hotel at the quiet end of town. It's about 15 minutes walk along the seafront into the town, which is very pleasant on a sunny day. We had a deluxe room, which was clean and spacious, and the common areas were very nice. Dinner was nice, and the breakfast was fine. Every member of staff that we met was very helpful and accommodating.

An exceptional hotel. We slept so well in the comfortable beds. Rooms were very clean and new, had beautiful views, and were lovely and quiet at night. I loved the lighting and nice touches of art. A stones throw from London with easy access to all London airports via St.pancras International train station from folkestone central. Folkestone central is closer than folkstone west (the other train station in folkestone). It's a great escape from the city for ocean lovers with a brilliant kids playground nearby off the leas. Staff we so friendly and helpful, we look forward to coming back to this beautiful hotel.

Excellent staff- caring, welcoming and helpful. Hotel is modern and clean. Location for the beach is great. Rooms were very spacious. Great bar- excellent drinks menu. Food in restaurant was amazing. Highly recommended- would happily stay again.

This hotel is located in a leafy part of town. not far from seafront clifftop. Buses in either direction available at end of road if you don't want to drive & railway station about 10 minute walk. We dined here at night, service & food excellent. Room was clean and comfortable. One little niggle - breakfast was buffet style and yet we had just been at non-plus BW in Eastbourne where hot part of breakfast was ordered with waiting staff! Has two bars both with outside areas if weather clement - the two bartenders we encountered pleasant & knowledgeable

The hotel is in a great location (easy reach of the Eurotunnel Shuttle) and offers a beautiful walk on the seafront (great after a long drive)! The rooms are immaculate and my 'small' room was actually quite large! The staff, especially at the bar, were extremely kind. However, the front desk staff could have been slightly more helpful by explaining that there would be no food available in the hotel before I had paid to park my car.

I have stayed in hundreds of hotels in the UK and found this one by chance when getting the tunnel to France . Great service, very nice rooms, good food and an excellent bar. I will stay here every time are in the area.

Our room had a fantastic sea view, the room was amazing, we were thrilled with the amount of space we had. It was in excellent condition and spotlessly clean. Spent 2 nights there and we cannot wait to return.

We had a lovely weekend in the Burlington Hotel. The Deluxe room was very comfortable and even had a jacuzzi bath which was a nice surprise. The bar in the hotel makes you feel that you are holidaying abroad, so amazing. All the staff were excellent and very polite and helpful. Would recommend to anyone who wants an enjoyable stay in Folkestone.

Hotel is well located in a quiet area and staff is very friendly. The room we were allocated was really impressive in its size. Its amenities were also great. The only issue we had was with the room's thin walls. Unfortunately we could hear people walking by and chatting all night long.

We had a thoroughly enjoyable three night stay at the Burlington in Folkestone. This Victorian hotel has been refurbished to a very high standard. Our room was very comfortable & spacious and the bathroom was very modern. The staff are, without exception, very friendly and helpful. We booked this break using Tesco Clubcard vouchers which worked out very well and the booking process was straightforward using the Tesco Clubcard website.

Hotel was lovely, staff were great, Food was good, and the rooms exceeded my expectations, Room had a sea view, was very luxurious, Short distance to the seafront and harbour, although this time of year was a little chilly.

We chose this hotel from the excellent reviews and well chosen images on the website and were very impressed by our experience. Really good, knowledgeable & motivated staff who understand the touches that make staying away special. The Burlington is an interesting building too- we'd like to know more of its history!

We really like this hotel. The location is quiet but within striking distance of all amenities. Our double room was small but that was what we booked, however, it was tastefully decorated, well-equipped and very clean and warm. All the staff are super friendly and helpful. The cooked breakfast was delicious, lots of choice and very good value for money, not a buffet but freshly cooked to order which makes a nice change these days. We look forward to our next stay at this hotel.

Cream tea with few friends. Totally overated and ridiculous price for 4 tiny sandwiches,tiny scone,even tinier cake some sparkling wine and coffee. Not returning,nice waiter very friendly,nice surroundings in conservatory. Wouldn't recommend due to mega prices which make it a rip off to share a tiny cream tea.

My first impression - for just one night's stay - was "happy to be here"! Very friendly, polite and helpful staff at the Reception Desk, at the Bar, as well as Housekeeping! I had partial sea views and a super comfortable bed, so cozy and peaceful sleep was guaranteed. Heaven! Furnishings in my room were really 'grand' - I felt like I was on a film set! Cannot speak of dinner or breakfast because I did not avail myself of either! Nonetheless, I would not hesitate a second to return to this (in my opinion) amazing hotel and would recommend it to everyone! Nickstips

First class visit to this beautiful hotel whilst on business visiting Folkestone. Room was clean, recently renovated with all the additional amenities that one could think of. Mattress was comfy and I had a great nights sleep. Enjoyed a lovely meal in The Baytree restaurant. Fish and Chips; a classic but well presented, tasteful and good value. Impressed with Matt who served us throughout the night. Breakfast the following morning had a great ‘home to home' feeling. Plated service which gave confidence that we were receiving fresh, quality ingredients and we were not disappointed… a large choice of cold items were also available. Hotel is a stone throw away from the beach too. Thoroughly recommended and would return

Clean and comfortable stay. Staff friendly and helpful. In the restaurant avoid the knickerbocker glory for dessert.. not pleasant. Everything tasted as if it came out from a tin. (Especially for the money £8 ) main was tasty (burgers) £16. Bar lacking in the popular beers and ciders so we went out of the hotel for a drink.. Was obvious they were making cut backs. Cold room when arrived. (Had to ask for heater 3 times). Restaurant cold on arrival also. ( they did offer to put heat on immediately) Individual fruit selection for breakfast was a slice of melon. Apple/banana or orange would have been nice.

Absolutely wonderful hotel. Our room was spotless and I'm very fussy! We had Dinner in the restaurant and wow Hose was amazing his recommendation was spot on ….so thank you ! We had breakfast there and again couldn't fault it. Mark (manager) very friendly and to be fair all the staff were great. Hannah on reception was really lovely too. We will go back when the weather is better x

A wonderful old building adapted to modern day requirements with obviously well trained staff who made us feel very welcome especially with our West Highland pet dog, Enzo. Spotlessly clean, friendly, accommodating and excellent value…..what more could you want?

This hotel is way below 4star status. Rooms very comfortable and clean the staff was polite and friendly however the food at times was not edible and had to be returned breakfast foods was cold despite being there before the dinning room opened. We are unable to eat food with alcohol in it due to health reasons. Thus the reason for a rating of 1.

Booked for one night on a journey to France to break up the drive. Have previously stayed in Folkestone but never here. A great find and a great hotel. Had a standard double room which was big enough. Comfy bed and good bathroom facilities. Hotel looked beautiful with all the festive decorations. Staff were really friendly, easy check in and out. Breakfast was superb. Such good value with a continental and cooked option. Will definitely be staying here again!

On calling to arrange an upgrade on our room for myself and partner's short staycation, Jessica (the lovely person on reception) was very helpful and a pleasure to deal with. Thank you, Jessica - lovely hotel and well presented, clean and in a great location.

We stayed here for 2 nights for a pre Xmas break and stayed in the junior suite. The room was huge with everything we needed and more. The food in the restaurant was superb and the bar was great with a huge selection of drinks. We will definitely be back!

We stayed overnight to catch an early shuttle to France. The hotel is near to the coastal path and we enjoyed a stroll into town looking at the sea views. We had a huge room on the ground floor with a beamed ceiling, dressing room and en-suite shower room. Lovely staff team on reception, in the bar and at breakfast- they made us feel special and very welcome. Free parking and a delicious breakfast too. Will definitely stay here again.

After a rather frosty welcome on a chilly December night from the receptionist, there had been a communication problem with our booking and she was determined not to find a client friendly solution. Manager Mark came to the rescue and couldn't have been more accommodating. The friendliness of the staff continued during our visit with a lovely, young waiter at the Bay Tree Grill, who not only made us feel most welcome, he also made great recommendations. I wish more waiting staff were like him as it makes for a very pleasurable evening.

The hotel staff were very polite and helpful and helped to make the stay very pleasant. The room was very comfortable and clean and was maintained on a daily basis. Rooms do not have an iron but I asked at reception and it was at my room in minutes. The restaurant is very modern and the food was very good, from the breakfast to the evening meal. The breakfast let you choose from full English, kippers, porridge, fruit and pastries and the staff were exceptional. The evening meal food was again exceptional although having to select individual extras to supplement the main made it a little expensive if you were to eat in every night. First class bar staff and the bar is stocked with numerous cocktails and beers.. If you are driving I would suggest getting there before 4pm to ensure a parking spot, otherwise it is on-road parking, although the area is well lit and no noise or issues. The hotel is ideally situated close to the esplanade, which made walking into town a pleasure. I was working in the area and not much time for exploring Folkestone, but overall a good hotel, reasonably priced and if in the area again I would definitely look to revisit.

Room 115 - 27th November 2022 Jackie and I decided after returning from a long weekend in Bruges, delays on the tunnel, M20 closure and horrendous rain to chance it by driving to this hotel. On the way there we found a deal £68.00 for one night. Before booking we just wanted to check the hotel out, what a lovely surprise! Recently renovated during covid times, the hotel boasted cleanliness, real class and the staff was super friendly. When we asked for the room it came up at £138.00 and we obviously mentioned the lower price, once they had verified that was in fact right, there was no hesitation from them to book us in for a Standard Double room £68.00 with added breakfast x 2 @ £10.00 each! We were asked if the trainee on reception could take our booking which was a nice touch too. We were very pleased by the nice interior as well as the exterior of the hotel and the room did not disappoint either. Clean, nice decor, lovely bathroom and an amazingly comfortable bed! We booked dinner in the restaurant which was very lovely and the food was most definitely freshly made, compliments to chef and staff! Brilliant end to a horrible drive! We decided to book breakfast at £10.00 per person which happened to be amazing too. In the daylight, we discovered that the hotel is situated right on the sea front a few hundred meters from both The Grand and The Metropole which has a lot of history which was interesting. The hotel manager said that we could leave our car in the limited car park as long as we liked if we wanted to go exploring. We took her up on the offer! This hotel was an amazing find and we most definitely want to return for a weekend for coastal walking, needless to say that the hotel has been chosen! Thank you for a fab service and for being super friendly! Until next time, Soren & Jackie xx

Another pleasant stay at this wonderful hotel which is situated in a lovely area of Folkestone. Breakfast and dinner service was excellent with a good selection of food available. All the staff are pleasant and helpful. A special thank you to Jessica at reception and Stephen in the restaurant for making us feel so welcome. We look forward to staying again soon. Steveq

This is the place to stay if you want a reasonably priced lovely old hotel in Folkestone. The place is super clean, has very friendly and attentive staff, right near the sea and the Leas, and is best hotel to stay. We come here regularly for breaks.

I married at the Burlington in 2012 on my 30th we have just celebrated our 10th wedding anniversary and my 40th with family and friends at the Burlington it was a fabulous evening nothing was to much trouble for the staff a special thank you to Marianne, Mirek and Mark for making our event so special. All our guests who stayed commented on our clean comfortable and big the rooms are and how lovely the bay tree restaurant is. If your looking for a venue for an wedding or special event give Marianne a call

We had an overnight stop here. The room was excellent value and included breakfast. Only 20mins from the shuttle terminal. Hotel has minimal parking and on street parking requires permit ) which can be purchased from the hotel). Lovely views over the sea and gardens.

Traditional building with newly decorated room and common areas. The breakfast was quite good with a reasonable selection. All the staff were friendly and helpful. My only criticism is that it was necessary to book a time for breakfast as the restaurant is not big enough to cope if all the guest arrived at the same time. Otherwise we were more than happy.

A warm welcome from a charming receptionist greeted us on a miserable wet day. That was the beginning of a wonderful stay. A big thank you to housekeeping, our room, a suite, was immaculate. All the staff we encountered were polite, pleasant and cheery. The hotel was well located along the top end of the seafront. Breakfast was cooked to order, nice and tasty. A must stay if you are ever in Folkstone.

Just returned from an amazing weekend at The Burlington. We were a large party of "cousins" who meet annually at various places. This could quiet possibly be the best meet up we have had. Every single member of staff could not do enough for us - even though some of us are not easy to please! Rooms were all spotlessly clean, cosy and well equipped. We ate in the hotel both nights and the food and service were second to none. I highly recommend the warm scotch eggs, the trout and the beef. We don't often go to the same place twice but very tempted to return to The Burlington. Two minutes walk to the seafront and approximately 20 minutes to the town.

This hotel provides slippers, which is very rare and something that we really appreciated. The room is big and comfortable and the facilities are quite new. Probably one of the best hotels in town! The bed is big and the pillows and duvet is very comfortable as well.

Superb location, within a couple of minutes from the sea front and promenade. The reception staff were very pleasant and helpful and recommended a good place to eat. It was a double room, which was clean and comortable, however the pillows were hard. The room had a step up to the bathroom, which might not be ideal if you need to get up in the night.

I said it all in the title! It was a really pleasant stay, the staff were really attentive and very friendly no matter who you spoke to. Dog friendly too which is rare. You'd think there'd be a pet smell but there wasn't and it was generally a the perfect stop over. Thanks

Just what we and our dog needed after a busy week. Could have stayed longer. Will definitely return for friendly professional staff, spacious well presented room. Even a soft rug and water bowl for pooch. Best W Sussex burger ever.

Stayed with pets… rooms were very nice and clean with good amount of space… bar / Restaurant just what we needed after a long drive food was excellent as was the service…Mark who served us was very nice and welcoming with great local knowledge and facts of the local area.

Went as a wedding anniversary break with my wife. Advertised that it has parking. It does but only about 7 spaces so you are likely to have to hunt around for somewhere to park your car. Probably around the corner opposite the sea front which is free. A bit frustrating not to know this in advance. Advertised as no hidden charges. I booked via hotels.com and I checked in online as requested. When I went to collect my key, the receptionist told me that I had to pay a £50 damage deposit which I was not expecting and to be honest felt quite insulted that I was being judged as someone who may smash up a hotel room. I was told that this would be refunded when I checked out. Room was pleasant and you will not be cold as the heating is very efficient or at least it was in our room. We decided to eat in the hotel for the evening meal. We had not booked in advance but we went to the reception to ask. Different receptionist, dark hair, very pleasant booked us in and we went directly to the restaurant. Asked if i had a reservation and explained that the receptionist had just done this for us. Was asked for my name which i gave and was then asked if i had read the name off the computer screen. By this point, I am wondering who i have upset? Was directed to a choice of tables and then order a bottle of red wine. Couple came in after and sat at the other table. Soon after, they received their bottle of wine while we waited patiently for ours which came eventually. The meal was actually very good so no complaints on the food front. A little gripe regarding the bill. I appreciate that there is a trend recently to add a service charge to bills but I am getting to the point where i do find this oppressive and will start to challenge this so the hotel may wish to get ready for these challenges as i know i am not alone in this particular gripe. When we checked out, no mention was made of the damage deposit so i raised it. i was told that this would be refunded following the housekeeping teams inspection. This was eventually refunded but still felt like it was an unnecessary request.

Can't fault at all .. room was lovely clean and spacious .. really fab .. dog was well accommodated and the tool was huge for us .. staff were also amazing and i don't have any complaints at all .. great hotel

Great hotel the staff really helpful and friendly. We all met up as a family to pay tribute to our Parents and Grandparents who lived in Folkestone. It was nice to see Folkestone with a smile now on its face,there doing a great job of regenerating the whole area.

Our family have visited this hotel quite a few times for weddings, family reunions and other special family events. This time it was an 80th birthday and I must say the staff were fantastic. There were chocolates and a card from the staff, a drink for the birthday girl and they continued to look after our party of 8 for the whole time we were there. This was from the welcome we received at the reception desk, bar staff through to the waiter service during our meal. The Hotel has been very tastefully refurbished all through, rooms are lovely and I particularly liked the bar area downstairs so we'll done Burlington we will definitely be back!

The hotel has old fashion charm. The room was ok, clean and the bathroom was fairly modern with a nice shower. However the room smelt of some room perfume which I am not too keen on but it might just be me. The breakfast was a bit disappointing, eg juice was not fresh and very sweet and no fresh fruit. Overall it was an enjoyable stay

We upgraded from a standard to a superior room the morning of travel at short notice, Jessica, part of the Front Desk Team made the revisions quickly and efficiently and we were delighted with the room. We assume it had fairly recently been refurbished as everything looked fresh and clean. A good-sized room, well furnished and very nice bathroom but the crowning glory was the splendid sea-view. Situated in a very nice part of Folkstone just a 10 minute stroll down to the Old High Street (The Creative Quarter) along the Leas, with its fantastic views of the beaches, The English Channel and France in the distance. Lovely friendly staff, nice restaurant and a most comfortable cocktail bar in which to complete a busy day sightseeing. A most enjoyable break.

The room was expensive for two nights i purchased one night and added another night and prices were in excess of online if i had cancelled and rebooked. First night the shower was scalding and unusable this was a known problem as advised by the receptionist and should have been checked by maintenance. We did not ordet breakfast as it was overpriced.The location however was perfect.

We had a standard room with double bed in this charming and really nice hotel, with great facilities, dog friendly, super friendly staff , good food and excellent breakfast options, positioned really well for beach and travel with Eurotunnel

The hotel is magnificent and my room was newly decorated, clean and comfortable - though no fridge which surely is normal in a 4 star hotel. All the staff were friendly and helpful. However, the service in the restaurant was appalling with over 20 minutes wait for the first course and subsequent courses. The food also was not up to standard; more like a 2 star hotel. Since when has teriyaki sauce been made with yoghurt and mint? And why were all the savoury sauces and gravy sweet? The restaurant needs a better chef and more staff.

A lovely short break, made all the better by lovely staff and facilities. Everyone was so friendly, helpful and cheerful, really professional. Breakfast and dinner very generous and tasty. Loved the hotel decor, bar area very relaxing and stylish, bedroom and bathroom extremely comfortable. Wouldn't hesitate to book again, a real find in a lovely part of Folkestone at the far end of The Leas.

We attended a family party catered for by the hotel, which was very well organised and in a lovely spacious room, the buffet that was laid on by the hotel was plentiful and delicious. We stayed overnight and although the room was small is was spotless and had everything we needed for an overnight stay, We were disappointed that talking to other guests also staying we didn't receive a small box of chocolates in our room, we mentioned this to the receptionist and she did apologise to us that it must have been missed out when preparing the room on our check out. we then proceeded to the car park in preparation to leave when we were approached by a male member of staff and presented with a box of chocolates with his profound apologies. Thank you to that member os staff for you thoughtfulness

We stay here each time we travel over to France for the night before and the hotel is always very welcoming, they are very dog friendly, the rooms are clean and spacious and our room service breakfast is yummy - if I was to give one negative it would be around the lack of parking but that's it! A great stop over point.

This is a lovely Edwardian hotel, which has been upgraded to a fantastic standard without losing the charm of the building. It is perfectly situation on the Leas and two minutes walk from the seafront. An easy, level walk gets you to town but the hotel is far enough away to enjoy the fresh sea air without the rush of the town centre. Breakfast is fresh and plentiful and the restaurant is wonderful for meals - with bar snacks also available. Add in friendly, efficient staff and what more could you want. I would definitely recommend this hotel.

This hotel was recommended by friends and it didn't disappoint. Check in was fast, easy and simple. Maisy was really helpful and gave us options to eat in town but booked us into the restaurant just in case as we didn't know if we wanted to venture out on our first night as we were were tired. The room was immaculate and we had a view of the beautiful gardens behind the hotel. You can access the gardens by going out through the terrace behind the bar on the ground level and we had a really nice walk onto the promenade. We had dinner in the restaurant the first night and it was delicious. We had mussels and a chicken schnitzel. The restaurant staff were attentive and nothing was a problem for them as we asked for more mushroom sauce and changed the sorbet option on the tart. Breakfast again was a breeze, help yourself to a variety of hot or cold foods. We were in and out within half an hour as neither myself or my partner are morning people but you he staff were very friendly and offered us tea and coffee as soon as we sat so it was waiting for us when we came back. I would highly recommend, and we will be back (for the Christmas markets!)

The hotel has been kept to a very high standard and is very comfortable. The staff in a hotel can make or break it . The staff at the Burlington couldn't do enough for you. I'm taking my 93 year old dad in a couple of weeks and feel he will live the place .

My mom and I stayed at the hotel for a week and would thoroughly recommend it. Great location near the sea, lovely rooms & fabulous staff. A special thank you to Mike & Stephen who made us feel so welcome.

Friendly staff, spacious room and bathroom. Great view of the sea, promenade literally a minute walk. Nice quiet area with parking close by. Was there for only one night but will visit again. Great place for hosting events.

Only literally spent a night but the staff were helpful and the room was really quite nice and freshly decorated and clean. Comfy beds and slept well. We arrived early for a wedding so literally needed to drop our bags as we couldn't check into a room so early .. but we were able to change and store our luggage. All in all a nice stay and close to the sea front for a nice morning stroll.

Lovely 1 bed suite, which had a view of the sea.very comfortable and specious with a brilliant mini kitchenette. Tea,coffee and soft drinks provided. Luxurious bathroom with jacuzzi bath.lovely location.parking limited but road parking by permit is no problem at £4 per day. Really enjoyed our mini break.

Spend a lovely night at The Burlington with my service dog. The room was spacious, bathroom was appointed with a dog bowl, and there was a dog bed in front of the fireplace. The bar accommodated my dog without any problem and kindly let me know that a live band would be performing later in case the noise might cause problems for my dog. The front desk staff sorted out all the issues around my reservations from 2020 carried forward to 2022 because of COVID restricted travel in 2020 and 2021. Everything was taken care of with no fuss. I highly recommend this hotel if you travel with a service dog. Already booked my reservations for next summer (2023(.

I start with good poins: Location - The hotel is nice old building close to the coast! Could easily walk to the town in 10 minutes. Dog friendly- and we stayed with our little yorkie! They provided us with dog bowl and blanket. We hadn't even asked for it. Although dogs are not allowed in the restaurant and downstairs bar. The hotel has potential to be 5 stars hotel but unfortunately it lacks few essentials! What could improve: Cleaness: We stayed for 3 nights and they didn't clean our room. On the 3rd day around 3PM when i complained to the reception that our room hasn't been cleaned for 2 days, we were informed by the housekeeping that the staff have already gone home! We had put the sign to please make up my room (both my husband and I checked to ensure the sign is on) and when we came back to the room the sign was changed to do not disturb! Very tricky and very disappointed! After compalining to reception, the housekeeping lady brought us toilet papers and towels as we had ran out. She suggested she can bring us sheets and we change the bed ourselves! At this point it was not acceptable anymore and after complaining again… we finally got our room cleaned for the first time on our 3rd day of stay! It was a headache! Check in - We arrived in the morning and we were aware check-in is at 3pm but we thought to ask if by any chance a room gets available earlier than 3. The reception didn't even care to check this. Again when we checked in at 3Pm we asked if any room available at higher floors, she again didn't care to check it for us! It would be much nicer if she had at least tried to show some caring! Overall it would be nicer if they were more flexible. Having said that, the next days reception staff were very nice and caring! Most of them have been lovely with great service! I wish they had checked us in on our arrival! Not a big deal though! Breakfast- is nice but limited. Full English was really nice but I couldn't have it everyday. The options for bread are limited to only 2 types of very basic toasts. 1 type of cheese only that we could have it with ham. Butter, jam, Nutella and yogurt. The orange juice was one of the powdery one not healthy.

Great experience. Very satisfied from my visit there. The staff was very helpful and polite. The room was clean, big and the bed was very comfortable. The morning breakfast was very delicious and fresh. Overall definitely recommend this hotel.

Despite the heatwave we decided to keep the 4 night booking we had made to celebrate our wedding anniversary in August. The room we were allocated on the 2nd floor was extremely spacious with a view, in the distance, of the sea. The ensuite had a bath with shower which we had requested. The housekeeper did a grand job of ensuring our room was kept clean by the cleaning staff. The beds were very comfortable, 2 singles put together but made up separately. We spent the daytime in the room due to health conditions in the heat but the staff were so helpful & went out of their way to accomodate various requests. The staff at the reception desk were very friendly & went the extra mile too which we really appreciated. Well done to whoever hires these folks as their choice is excellent!There was a good selection from the breakfast buffet . However we discovered after being there for 2 days that there's a separate menu which apparently has to be requested (not put on the tables or offered when being shown to our table which was disappointing as there are some very tasty alternatives to be savoured!) The waiters, on the whole, were good, especially Mike, who was most obliging & personable. The staff at the bar were very happy to supply us with ice cubes for our room, nothing seemed too much trouble. Any problems we were asked to speak to Mark, one of the duty managers, who also went out of his way to make our stay comfortable & relaxing. Parking can be a bit of a problem but there are usually spaces free of charge in the Leas road adjacent to the hotel otherwise there's a charge to park on Earls Avenue. It's a pet friendly hotel & lovely walks in the vicinity. The garden is pleasant with tables & chairs outside the bar on the ground floor and outside the bar on the lower level. Worth noting the hotel doesn't have air conditioning but does provide fans for each room. All in all this hotel offered excellent value for money & is well worth a visit.

Well what can I say apart from superb. From the moment we arrived the staff could not have been more helpful or friendly. And once we arrived in our sweet it was beautifully presented and so spacious it was so nice my wife was in 2 minds wether to go out for the meal we had planned or to just stay in the room. We had a great nights sleep and in the morning went down for breakfast in the beautiful dining room. The food was lovely and again the staff were so friendly. We can't wait to stay again..

To be fair we do use this hotel. Regularly. It's set in a idyllic quite end of Folkestone. Yard from the beautiful leas. Sad to say we encountered quite a few problems. With this stay . . But the deputy manager put right, what she could in a calm and helpful manner. THE staff on the front Desk are also very helpful.. would recommend a stay here . It is rather pricey and would hope B.W.could do more specials .

We were very pleasantly surprised by this hotel. A comfortable, clean room (shame there was no air conditioning), very pleasant staff in the restaurant, and fabulous sneak views of the channel and Calais (at night)! My daughter loves the breakfast too!

We were offered a chance to pay for an upgrade which we did and stayed in the junior master suite. Lovely large room, spotlessly clean with 4 poster bed, sofa and stand alone bath as well as en-suite bathroom with twin wash basins and large walk in shower. Receptionist explained about parking charges on the roads. The barman was friendly and knowledgeable about the drinks. The only letdown was the breakfast you book a time slot so expect fresh food on arrival. Though there was plenty of choices for cereal, fruit etc the cooked breakfast items were only lukewarm and still not refreshed for guests arriving later. I would definitely stay again but probably not book the breakfast option.

I was a bit disappointed with my stay at the Burlington hotel, for several reasons. No-one stood out as a show-stopper, but each one combined together left us feeling disappointed. I'm not sure I would rebook here again or advise anyone else to come here. They wrote to tell me several days before our stay to say that during the night I was to stay that there would be an "Event" on, and there would be live music in the evening. Fair enough. Thanks for letting me know. At check-in, at 10pm on the Saturday night, I was informed that the "Event" was a Wedding, and the live music would go on to 1am. Now, I don't feel that those two statements are the same thing. Neither did my friends when I explained it to them. At checkin, the staff were then very quick to tell me the hotel was fully booked and there was nowhere else go go, as if, suddenly we would be able to find someplace else at 10pm on a Saturday. We checked in, and the receiptionst confirmed 2 adults and 1 child. We booked through the hotel's own Burlington Hotel website. When we got to our room only the adults beds were made. Our daughters sofa bed wasn't setup, no bedding, sheets, pillows, towels. We then had to ask the hotel to come and set it up, which they did, but only after a while, because most of the staff were dealing with the wedding. They could only find 1 hand towel for my daughter as seemingly all the bath towels were also somehow being used for the wedding - maybe it was very messy? The man who came to sort the sofa bed complained that there must have been a mistake with the booking company who didn't pass on the details about there being "extra requirements - eg. setting up a child's bed". But since I booked through the hote's own website, and their own receiptionist confirmed the number of adults/children this doesn't seem likely. The rooms have have no air conditioning, and all the windows are chained to stop them opening very far. Breakfast seemed a disappointing affair with several items missing (plus the unintentionally hilarious "4 spoons in the bean tin" - a tragedy in 4 parts). Overall, it definitely felt as if we were second-rate guests compared to the Wedding party, and that the hotel had its hands full dealing with them. All in all, I'm not sure if I would return. I don't think I could recommend based on our experiences so far.

My daughters wedding stayed 1 night perfect wedding venue the staff lovely friendly and helpful, we stayed in a double deluxe for me and my husband it was perfect the bed was comfortable and pillows just right , with kettle for refreshement and a machine with pods to make coffee, went down to breakfast, lots of choice to choose from in my eyes it was just right I would certainly come again to this hotel and recommend it to friends and family thank you .

My friend and I had 6 nights here as a base for walking the Kent coast path. Perfectly placed for both the station and 102 bus which serve all the key places on the coast. Many pubs and eateries are within walking distance and when we wanted a taxi reception organised this for us. All staff were very friendly and efficient. Hotel is very clean and well decorated. Room was very good for our needs with comfortable beds and clean shower room . Cleaning staff did a great job and deserve praise. Only thing that would have improved things would be a few more tea bags, milks and some biscuits.

The hotel is fairly well situated not far from town centre and rail station and close to the cliff top where there is a pleasant walk along the cliff top promenade with great views out to sea whilst walking. The hotel is situated in an older style building so has a bit of character which I like over the modern corporate style hotel. I had booked a deluxe double room which was a lovely spacious room and very light and airy. Certainly a very comfortable room comfortable bed, tea and coffee making facilities, water and biscuits and a bathrobe and slippers were also provided. Although no air conditioning in the room a fan was provided and the windows could also be easily opened to allow in a breeze. The bathroom was large and airy and had a separate shower and a jacuzi style bath tub which was nice. I did find the shower a bit hot and cold, literally, and found it difficult to set a consistent temperature whilst showering as it had separate hot and cold taps. There was no iron in the room but guess you had to ask if you wanted one. There was a bar on the ground floor with some seating inside and an outside area too. This bar wasn't always staffed but staff were happy to serve you from here if you asked. The main bar area on the lower ground floor was lovely and the staff were very friendly and attentive which was nice to see. I enjoyed a few drinks in the bar area during my stay. The restaurant was also very nice and I had a lovely meal on my first night, good service and although a limited menu the food was very nice indeed. I decided to eat again in the restaurant another night and ordered the steak however I was less impressed with that dish. Overall it was a very enjoyable and comfortable stay and I would definitely stay here again.

We spent a long weekend at The Burlington a couple of weeks ago and really enjoyed our stay. The hotel is in a great position on Folkestone Leas and we had a lovely room with a dual aspect that looked out to sea. The bedroom was a good size and the bathroom had plenty of storage space and a large walk in shower. If there is a wedding being held at the hotel it is a bonus that there is still another bar and restaurant available. There are also several open areas for sitting and relaxing and a computer in reception. The staff were great. Very helpful, efficient and friendly. They really went out of their way to make our visit comfortable and such an excellent break. We will certainly be looking forward to staying again.

A one night stay while walking the English Coast Path (the path is a short taxi ride away as the hotel is on the cliff top when the path is at the cliff base). Exceptionally spacious with a large bath in a big corner as well as a separate room with large shower and twin sinks. The "seaview" is a little overstated, although a brass telescope is provided! Greatly enjoyed our stay.

We stayed here before and had a pleasant stay before so re booked. This time the room we had was far too small for the money we paid. The shower curtain was dirty and far too short for the bath and flooded the bathroom. We would think at re booking this hotel again.

We always stay at the Burlington when in Folkestone . The rooms are always very clean and have every thing we need , the staff are always very helpful . We always have breakfast , the choice is great and very good quality. We would recomend this hotel to anyone who we know going to stay in Folkestone

A beautiful hotel just off the Leas and a few minutes walking to the beach. The room was confortable and very clean. the staff in the reception exceptional, friendly and very helpful. A very pleasant experience! I would happily come back.

I needed to book several wheelchair accessible rooms in Folkestone across 2 weekends during peak season. Hannah (I'm pretty sure that was her name!) at the Burlington went above and beyond to help make this possible. It turns out that Folkestone Hotels in general lack accessible facilities with most hotels only having one accessible room, and staff not having the knowledge. So it was a breath of fresh air having Hannah assist us. Unfortunately all of their accessible rooms (of which they had 4 which was incredible!) but Hanna took it upon herself to visite other rooms to check the route was accessible, if the rooms had space for a wheelchair to manoeuvre, and which rooms, that while they were not listed accessible, had walk in showers and extra grab rails etc. Together we managed to find a room for one of our wheelchair users and the feedback was great from both her and our access coordinator who stayed in the same hotel. Access is always low on peoples agenda, but for a company like mine where we work with predominately disabled artists, this kind of service is so rare, she should definitely be praised for. It shocked me how little most of the hotels I spoke to knew about their rooms. But Hannah already had a really good understanding of what facilities were available and when she wasn't sure, she found out. I also popped in myself and the hotel was beautiful, clean and so beautifully located near the sea. I'm so impressed and I cannot thank the Burlington enough for your help.

Hotel was in good condition short walk to the seafront and a 15 minute walk to the town Bedroom nice, had a standard twin room had all the amenities needed tea coffee hairdryer decent shower nice and clean Staff very friendly and helpful, bar area very nice and can reccomend the pina coladas not on the menu but they will make you what you want breakfast varied hot and cold available. Hotel nicely decorated upstairs terrace nice to have a morning coffee on Staff very helpful and friendly made it an enjoyable stay for me and my mum

Our thanks to all members of your team (front of house, breakfast, restaurant and bar staff as well as housekeeping) who made our stay so very comfortable and enjoyable. From the time we popped into the hotel in the spring to make enquiries to the time we left yesterday morning, we were treated with such great care and attention. A million thanks to you all and we look forward to returning to The Burlington in the safe knowledge that we will have the very best time. Please pass this on to all those who make Team Burlington!

We were guests at a wedding and we were really impressed with The Burlington. Our room was very well appointed and comfortable and the food throughout our stay was excellent. We were particularly impressed with the service at breakfast - lots of staff about to answer questions and clear the tables. We would go back.

The hotel is situated close to The Leas overlooking the sea which was lovely. The room was a good size with the usual facilities, but there was only a shower over a bath, rather than a separate shower & nowhere to put any toiletries due to bathroom having only a small pedestal basin. Cost of £20.00 per dog is excessive. Pillows & quilts felt very cheap & uncomfortable. The evening meal was delicious and Stephen our waiter was very attentive and helpful.

An old fashioned “grand hotel” just off the costal walk next to the sea cliffs. Very welcoming and attentive staff. Our suite was magnificent with a beautiful bay window area accommodating a free standing bathtub for two. In the bay stood a functioning antique brass telescope directed towards the sea. The in room facilities were great and easily outmatched any 5 star hotel. We will most definitely stay there again

Very good clean hotel; would stay again, no problem. Would recommend. The only thing I didn't like was being served a burger on a wooden platter, as it makes it awkward to eat. But that's a minor thing.

Just had a lovely stay in this hotel booking with Maisie the receptionist on the phone who was so friendly and helpful. On arrival we were greeted by Adam the receptionist who went out of his way to show us parking availability. Sophie was also very helpful ensuring our room was suitable. The Hotel was very well decorated with sumptuous soft furnishings and contemporary style that seemed to blend in with this glorious traditional hotel. There is a good selection in the buffet breakfast in the comfortable restaurant, served by the lovely Rita who goes out of her way to make you feel welcome. She works hard to ensure all the guests needs are met. We dined in The grill restaurant in the stylish conservatory and bar area. Our room was huge and kept exceptionally clean by the chambermaids, with a very comfortable bed. The Hotel is located within a short walk of The Lees promenade which takes you up to the harbour with stunning coastal views. We would definitely be back!

This is a lovely hotel right on the seafront leas At folkestone . The hotel is a grade 2 listed building and is lovely old looking on the outside but modern inside . We had a lovely large superior double room with seaviews . The staff are super friendly and nothing was to much trouble . We stayed 2 nights on a spring offer which included a bottle proccesso on arrival in the room breakfast both mornings , and a £25 per person dinner allowance on 1 night , this was great value , the restaurant in the hotel called the Bay tree grill and restaurant ,was amazing , the food was lovely would certainly recommend eating in the restaurant . The leas promenade is a lovely walk . We drove into hythe which has a lovely beach ⛱️ . I would certainly stay here again if we were down that way and would recommend this hotel . It is a best western plus hotel which I feel are alot more luxurious than just the best western Hotels . I would also recommend paying the Extra money to have a superior room as they are alot larger and the views are lovely , also the little extras make it nice, slippers and robes and premium coffee and tea trays .

Hardly ever go back twice to the same place but did with this gorgeous old hotel. It's all been freshly done out with rich, tasteful colours. They'd thought of everything you'd need in the room and everything was clean and worked. Staff were helpful and friendly. I will consider going back as I like Folkestone and I love this old place.

We've stayed here a few times now as we take our dog. Access in the hotel with the dog is better than most. There is a separate bar and eating area for dog owners. The food of an evening is excellent.

Stayed here for 4 nights. It is a fantastic hotel, extremely well appointed rooms excellent bars and restaurant. Food was great and great choice buffet breakfast. All the staff were very helpful nothing was was too much trouble. Would definitely stay here again

The hotel is absolutely stunning both inside and out however it was majorly let down by the service and facilities. We booked to stay for 3 nights and being a platinum member of best western your entitled to free upgrade, however being the weekend of the Jubille I didn't expect we'd get this. I did however expect the staff to plan where their guests would stay, having my own experience of working in a best western myself. We stayed for 3 nights with a dog and so staff should have gone through their reservations and placed guests with longer stays in comfortable rooms. This was not the case. We got one of the smallest rooms in the hotel and having a dog (large staff) it was very cramped with all our luggage as well (wedding). I requested that we could have a larger room and said I'm not expecting an upgrade, just one that is more comfortable. The staff member confirmed that we had one of the smallest rooms in the hotel and due to them being fully booked they would be able to move us the following day and if we wanted, could upgrade us for our final night. Great! However the following day came, I rang reception and explained the situation. The lady said that we could move but it would be into the exact same size room... pointless. The day after that staff made no effort to offer us the upgrade that they promised. Staying on the topic of 'small'... the bathtub was fit for a toddler. I'm 5'6 and I couldn't lay comfortably in the bath, my partner is 6'2 so had absolutely no hope, luckily we had a shower.... which gave you whatever temperature it saw fit. The website states 24 hour room service, this is a lie. After the wedding, about midnight we asked for a drink and the gentlemen simply said no, no apology, just no. Before checking in, I rang the hotel and asked if they had a pool or gym to which they said no sorry. When I checked the website on our last night I saw that they offer a discount at the local gym... the staff clearly didn't think it was a good idea to pass this on to their guests. I asked for a drink at reception as there was a sign on the bar telling me to do so and we had our dog with us (not allowed in the restaurant). It was just a juice and water as it was the middle of the day and the lady said I don't think we can serve you at the bar. I explained I had the dog with me and was just a quick drink before we head back out. She asked her supervisor who also stated they couldn't serve me at the bar as the manager wasn't around. Then went on to say she would radio on for someone... I said not to bother and got my partner to go downstairs to the restaurant. Whatever happened to simply saying yes, we will get some one for you. The guest doesn't want to know all the aggro of getting a drink... I simply wanted some water! On check out the lady asked me how the stay was and I said we'll were pretty disappointed to be honest... she said nothing.... I then followed it up with its a lovely hotel though.... she still said nothing. Why ask how someone's stay was if you have no intention of even apologising!? I didn't expect that she would do or offer anything in return for our bad stay but an apology ... yes I think I'm entitled to that! To end on a positive... sort of... note - we requested room service for our breakfast instead of going to the restaurant which we booked in. The lady very kindly managed to sort this for us and said there may be some items unavailable due to breakfast finishing soon (it was 9.30am). Luckily they had everything expected for a full English so was greatful they could accommodate. The sausage however was not 4* standard but the rest was pretty good.

Brilliant, comfortable stay beautiful room we'll equipped, staff so friendly and helpful in all areas especially the bar and restaurant but got to mention matteo who was friendly but professional..lovely hotel ..

On a week's tour of lovely Kent County ,we had this beautiful hotel to come back to every night. We loved everything about it -its location near the Leas and the wonderful salt air coming into our large comfortable room every night , the friendly staff , the several great meals we enjoyed together, the very pleasant interiors as well as exterior spots to sit and have a drink or cappuccino. All in all it was a thoroughly enjoyable stay. Service and quality of product here are second to none. I would highly recommend the beautiful town of Folkestone to any other UK bound traveller and this fine hotel as the perfect place to stay.

We arrived to discover that we had booked for the wrong night. The manager, Laurent, could not have done more to help us. He sorted everything out with charm and humour. It made a big difference to the start of our holiday. The receptionist, Maisie, helped to put everything right with no indication that it was anything but a pleasure. We will definitely return.

Staying in the Hotel in May for a Romantic Weekend by the Coast. Good Location (walking distance to Folkstone) Friendly Staff and when issues were raised were addressed correctly. My only suggestion is when the Hotel has Private Parties that they try to put guests not invited to rooms further away from the noise in the booked areas) This could have been a simple question at CheckIn (are you attending the Party on Saturday) if No we will put you in a Room away from the location and away from the Noise. Otherwise an Enjoyable Stay.

The staff were very friendly and helpful in all departments. The room was clean and very spacious. My only issue was that we was asked to pay £50 deposit on arrival. This has not been mentioned in my booking at any time. Then on check in I advised I would receive the £50 deposit back the afternoon that we checked out. But when I did check out I was told it could take up to 10 working days and if not to contact them! Also when asked if you would like breakfast it would have been nice to have been advised that it was self service and not freshly ordered. As we would have not opted for this option, as the food can dry out. We had a lovely stay but thought good to mention the above to prewarn others.

The hotel was clean and neat. The staff were a good example of how to do hotelling! The room we booked had a four poster bed and a large area of free space all round. The bay window have a good partial view of the sea, which was a short stroll away from the Hotel. The food was good and not too badly priced, for a special occasion.

Upgraded room as wanted bigger bed. The room was amazing lovely decor and amazing jacuzzi bath. Bathroom was bigger than my bedroom at home. Ate in both nights and whilst food was good as was service the hotel had a large elderly party at venue so restaurant was not available and had to eat in conservatory which was okay. However nibbles was not available and 2 of 3 white wines they were out due to ‘ large party' we were told. Also after booking in for 8.30 breakfast was told that due to large party could only accommodate us at 8 or 9 !! They then struggled to find a table for us both mornings and we were told to go upstairs and come down to get food from buffet. I said that wasn't acceptable ay husband recently had knee replacement. Just feel that they were very focused on large party to the detriment of other guests. Overall a great hotel though.

This hotel was an awful experience! From taking an incorrect payment on my card then taking 3 further payments and giving one back incurring me charges as my card is not from the UK. Arriving and being asked for a £50 room deposit that nothing in the details had told me about! My twin room which I was sharing with my mother was a double room. Having then moved rooms we then had a hole in the duvet cover and instead of advertised double beds they were regular singles. Breakfast was on a cold plate and the food was cold. Food service staff were good.

Absolutely love the hotel. Staff couldn't be more attentive and do enough. Breakfast included was really good and fresh. Location of hotel suited us, so close to the seafront and the zigzag coastal path. Walked to the harbour area for dinner one night. Love walk at the top but you can walk along promenade too. Sandgate is not far either. We brought our dog. Didn't cause any issues. Hotel kept our dog food in the fridge for us. Parked down the side street. Easy to find a space and free. Absolutely delightful stay. Can only highly recommend.

Excellent hotel in a great location. Far enough out of town for peace and quiet and views out to sea but close enough that its only a 15min walk into centre. Really friendly staff who couldn't do enough. Breakfast was huge and gorgeous, as was the food in the restaurant. The room was standard but lovely. It had everything I needed and views was nice over a garden area out the back.

Had a single night only but I do like this hotel. It's very good value but you feel like you're staying in a really grand place. Rooms are comfy and super clean, staff fantastic and the building itself is wonderful. Will be back!

Second stay here in 6 months. Amazing building, and interior. Great room, junior suite. Efficient WiFi (hit and miss last time). Superb breakfast in pleasant surroundings (basement restaurant) with plenty of staff. Didn't use bars or eat in restaurants so can't comment on these. Great value for money. Superb location on the Ley, sea view from room. Will definitely return. Worth noting: parking on site is v limited. Unrestricted parking available in adjacent road.

We always stay here for a three day break. It's very central, easy to park and spotlessly clean. Extremely good value. Adam the Evening Receptionist is wonderful. Highly efficient and professional. He helped me out with a problem beyond the call of duty. Well done Adam.

This hotel was really lovely, good location close to the Leas and a short walk to town. Our superior room decor was excellent, although the radiator was boxed in with no way to get at the control. Breakfasts, although good were lukewarm.

Situated about a 15 minute walk along the promenade to the town and harbour. The hotel is spotlessly clean and very nicely laid out. The spacious rooms are excellently decorated, have a king size bed and a nicely appointed en-suite. The restaurant has a relatively small menu but the food was superbly cooked and the bar/waitress staff were very attentive . A good buffet style breakfast rounded off a lovey stay.

A spacious Hotel near the cliffs, our room was large with a good sized ensuite. A couple of minor points, shower hose was too short and the bath too shallow for a proper soak. My wife and I found the location excellent for a cliff walk into the town. Restaurant was modern with a small menu but well prepared food. Parking was limited and was generally full after 4 pm.

We booked a room for our wedding anniversary for 3 nights. As it was a special occasion, we booked the junior master suite which came with a four-poster king bed and feature freestanding large bathtub and had a sea view. The room was clean and comfortable with a good sitting area and deluxe bathroom. The hotel was slightly out of town (15 minute walk along the sea front to the centre and a further 5 minutes to the harbour) and was in a lovely old building that was very well kept. We were disappointed that the breakfast was buffet-style, with a fairly limited choice of the standard cooked breakfast (bacon, fried egg, mushrooms etc) and standard cold (cereal, yoghurts, fruit etc) and toast/pastries to choose from. We had expected a cooked-to-order menu and to their credit, when we complained, the hotel did offer us a free upgrade in the future.

We'd stayed at the hotel before the renovation and liked it. So we were disappointed that the hotel seemed to have stopped offering family rooms since the renovation. However, we noticed that family rooms are available this year, so we booked a two-nights stay. I can only comment on the room itself (I didn't have breakfast here), but everything looked brand new and kept to a high standard. We also had a lovely afternoon tea in the lounge. It would have been better if we could choose a type of tea, but the one offered was good enough. Scones were light and lovely! Anyways, the renovation has modernized the hotel but kept its character. We'll be back.

Our Romantic Getaway Package stay at the Best Western Plus Burlington Hotel, Folkestone, was greatly anticipated but unfortunately not as successful as we had hoped for, due mainly to some technical interface issues around the website. There were a number of issues that knocked our confidence in a great stay, mostly outside the hotel's control, but I'm pleased to say that everything was finally resolved and I am confident that every issue will be actioned and resolved. :-) All the staff were very friendly, apologetic, helpful and capable and the food and drink at breakfast was most enjoyable. We will consider going on another Romantic Getaway Package stay at the Best Western Plus Burlington Hotel, Folkestone, in the future as its a very nice venue and location.

Another great couple of days being hosted by the team at Burlington Hotel in Folkestone! Super friendly service, nice rooms, clean throughout and food was awesome. The kids and I love it here. Never disappointed.... Highly recommend!

We checked in a little early for our two night stay and our suite wasn't as stated in our booking but this was quickly sorted by reception and we was moved to a different suite which was what we booked. This was due to a mix up between Booking.com and the hotel. The suite was amazing, very clean and comfortable and had everything we needed for our stay, including a kitchenette and a spa bath in our very large bathroom which was amazing! We slept very well in the large bed both nights. The room was cleaned and restocked by housekeeping the next morning. The staff on arrival and during our stay were attentive, we called for some extra sachets of coffee and milk and these were delivered within five minutes. Upon checking out, the receptionist was a bit curt in her communication, which let the team down a little. The hotel decor is lovely, one of the reasons I chose this hotel was due to the more traditional look, both inside and out. Loved the stained glass window on the staircase and the darker decor interior. I also liked the paintings on the staircase, very elegant. We didn't have the breakfast as we preferred to do our own thing. The hotel is located well near the sea front, the town centre is within walking distance and the hotel is easy to find. Parking is available on site but this is limited. If you don't get a space you can get a parking permit for street parking from reception, but we didn't have to do this. We would like to thank the staff for a fantastic stay which we enjoyed.

A really convenient location and facilities for me and my dog. Great room with dog bed and bowl on arrival. Room clean and comfortable. Dog only allowed in specific bedrooms (check when booking or else you will be caught out if you book online), and in ground floor lounge/bar. Evening Duty Manager was a real credit to the hotel - cheerful every time, attentive, professional, knowledgeable about area, great walking routes and places to eat. A real delight and very interesting conversations every night. Only reason not for 5* was booking of room on phone and check-in/out face to face...administratively slow and uncoordinated. Will stay again. Recommend free parking behind hotel as charges on road.

This was a very comfortable stay, with excellent food and clean, well-maintained rooms. Staff responded well to requests and there was an available parking space outside the hotel when I arrived. Very convenient for my consultancy work the following day, which was only 5 minutes away.

Booked this as a treat for my wife for mothers day, ordered flowers and bubbly for the room on our arrival but had to ring reception and let them know it was not there. They told me they would check this out and confirmed that was right and we would have to wait an hour. This was an important part of the stay for me and ruined what i wanted to be a nice surprise. Breakfast i asked for room service and told they would ring me back but nobody came back to me. We went down to the restaurant in the end but i had to wait while my wife ate alone as there wasn't enough plates and the options on the menu wasn't available as advertised.

Although I booked a standard twin it was pokey, but hotel did give us a better room. At dinner my wife was not hungry so had a smaller plate/starter and I had the Sussex burger. Well my wife's dish came and I expected mine to follow and although we asked it did not come until she had finished. The bread and butter pudding was nice but I paid £5.50 for 2 lumps of ice cream. When we arrived they asked me for £50 on my card, we charged the dinner to the room and on checking out thought they would use the £50 but no I had to part with more money and they said my £50 would be returned in a few days!!! will not be stopping here again

Best Nights sleep in Years,very clean,a wonderful view and very Friendly staff. The only downside was the Shower operation but once figured out was fine. 4**** Service. Well done to all, who made us feel Welcome from Start, to Finish.

Stayed for a couple of days on a business meeting. Hotel is on the sea front and only 10 mins to the towns high street. Parking is a challenge! Breakfast and Dinner were also challenges as there was a large group in the hotel that booked out all the slots! Nice save from the F&B manager who sorted out a breakfast tray from me as room service..thanks! Looking for a home for a few days a week so off to a good start....

We stayed here a few weeks ago and liked the hotel so much we returned for a second visit. We had a nice room last time, but this time our room was super: spacious and well appointed, with a four poster bed as an extra special touch. We ate well at breakfast and in the hotel restaurant in the evening. The food was well cooked and well presented at every occasion. Best thing about this hotel is the staff, all polite, helpful and friendly without exception. When we return to Folkestone we shall make sure we stay at the Burlington again.

I have been fortunate enough to stay at the Burlington on several occasions both on my own and with my wife and daughter. I have been very impressed each time with the quality, cleanliness and comfort of the rooms I have had and, above all, the friendliness and professionalism of the staff I have encountered. I was checked-in by a young lady who was in training, although had she not told me I would never have guessed it as she handled everything so well! I did have a very slight issue at dinner which I only mention because it was dealt with so swiftly and efficiently. Thank you.

Absolutely lovely chil out couple of days on a B&B basis, the weather was good to us if not a bit blowy but the hotel room and resteraunt was truly lovely, the rooms have been refurbished to a high standard and all lovely and peaceful and clean. Would definitely return x

Great location, sea view and short walk to town and seafront. Very quiet and peaceful. The hotel is in a beautiful building, very well maintained. The communal areas and room were spotlessly clean. Staff were polite , friendly and helpful. Food served in restaurant was lovely, nice selection of food and drinks. Room was a tad warm for our liking, but we were on 3rd floor so probably contributed to that.

All the staff were friendly with excellent customer service at every encounter. The Rooms were very clean and the food (both breakfast and evening meal) were delicious. The Hotel is within easy walking distance to the sea front, which was really lovely with lots of levels to walk. I would like to give a shout out for Sophia, Christine and Adam on reception, they made sure everything was perfect for our stay, thank you. We would definately not hestiate to stay again.

A lovely well kept hotel in a really convenient location , central to the town centre and walks along the cliff - with the benefit of free parking. Our room was a bit small but you get what you pay for - it had a very comfortable bed so no issues Would definitely visit again if we were visiting the area

The pictures online did not match with the room at all. It was literally like a little box. We could set the temperature in the room, but we could not feel warm at all. The whole night was cold. And, also we have paid the whole price for the stay. But anyway we still had to pay another deposit of £50 which we have not receive back after even two working weeks, the promise was 10 days anyway. This feels literally like a scam to us. I do not recommend this hotel to anyone. The worst stay ever, our Valentines day was ruined.

I had a fantastic stay here with top class customer service, excellent food and an immaculately clean room. My room was considerably smaller than the ones in the pictures, but it served its purpose for my stay. Good location for lovely walks.

Once again we had a great stay at this very comfortable hotel. We booked the Romance package direct with the hotel and we're not disappointed. The room was spacious and bright. It looked newly decorated. The roses, prosecco and flowers coming with the package were well received. Beautiful long stemmed roses. The bathroom was spotless, only criticism was a missing net curtain which just looked untidy. Three floors up there's little danger of anyone seeing in. The breakfast, also included in the package was very nicely cooked and grease free. The French lady serving in the restaurant and the young man with a pony tail were both charming. Reception staff were very pleasant and dealt very diplomatically with an incorrect charge on our bill. The hotel is in easy reach of the lovely Leas walk that leads to Folkestone Harbour or Sandgate and Hythe depending on which way you walk. The hotel is probably only a 100 metres from the coast but you have to descend a steep zig zag path for a few minutes to get down to sea level and the shingle beaches.

We chose to stay at the hotel master suite for one night and the room was huge with a very big bath and walk in shower with his and hers wash basins and a sofa and tv with huge comfy kingsize bed. This has to be the most comfy room we have stayed in. We tried the bay tree bar and grill and the food was good although maybe a little bit expensive but for a treat once it a while it was nice. All the staff at the hotel could not do enough to help and the room was spotlessly clean. The only slight niggle or comment was the balcony door in the strong winds seemed to let a slight draft through or was a little loose around the doorframe but other than that our stay was perfect Would certainly return again

Only stayed for the one night but it was a good one. Staff were friendly and professional, room was very comfy and clean and breakfast was good. Definitely recommended. Good location, great old building too.

We always stay at The Burlington Hotel in Folkestone when we visit to meet up with our family . The rooms are always lovely and clean , the staff are always very helpful . Parking can sometimes be a problem but this doesn,t put us off . The rooms overlooking the Leas are usually our first choice.

Great place to stay for eurotunnel trip. First visit ever to Folkestone. Arrived in the dark, left at sunrise but we want to return to see more of this lovely looking seaside town. We had a great room, hotel very dog friendly. Fantastic staff, special mention to barman/waiter Mark who was amazing help with our stay. We would stay in this lovely hotel everytime.

Stayed twice whilst visiting nearby family. Great hotel, lovely room both times, freshly decorated and new bathrooms. Easy walk for us to the station & nice to walk along the Leas in to the Town with great views across the beach &sea.

We booked this hotel as a last minute get away. We were pleasantly surprised. The staff are all very friendly and attentive. Our room Although small ( standard double ) was very clean with modern bathroom. We had lovely meal in the downstairs restaurant which was a lovely modern area. Again great staff . We found drinks expensive. Cocktail was 11 pound. Also in upstairs bar the coke was dreadful. Two pound for on tap sickly syrup. In the downstairs bar a bottle was 3 pound. We do plan to return but will book earlier and book one of the bigger rooms

Spent a night here during a flying visit to the town and was impressed from the moment we arrived with the easy parking, warm and friendly greeting at reception and the grand and quality fabric of the building and its furnishings. We had room 229, a superior double and it had fantastic views over the Leas and English Channel, the room was spotlessly clean and the bed was huge and very comfortable, a small fridge is the only thing missing here but apart from that it was excellent. The room overlooks several other magnificent buildings and two roads but despite this it was very quiet at night and we were able to leave a window open overnight. The only reason I didn't give this hotel an excellent rating is the breakfast, the staff in the restaurant were great but the food on offer sadly wasn't. The hot buffet experience feels very dated and just doesn't fit with a hotel of this quality and as we are vegetarian and vegan, the food on offer was very limited for us. The hotel really should consider changing its breakfast menu, moving away from the greasy full English and catering for a wider and more ethically minded client. That said I will not hesitate to stay her when I am next in the the area and I would recommend it to my friends and family

Excellent customer care when there is a problem. Our room, 108, was above the party room resulting in no chance of sleeping. Refund and upgrade was arranged. We stayed for 5 nights and were impressed by the professionalism of the staff throughout our stay. The hotel is in an excellent location with sea views from some rooms. The hotel has been refurbished in the past few year. It's an eclectic look but works overall. There are 2 bar areas and a conservatory which are good places to relax in. Rooms are nicely decorated. Comfortable beds and nice quality bath products. Definitely worth upgrading. Breakfast is very good with a selection of good quality food for all tastes. Food in the restaurant was really good. Excellent quality for the price.

Stylish hotel in lovely location, comfortable room with modern decor, great food (breakfast and dinner), knowledgeable and friendly staff. I need 200 characters. I'll tell you that the eggy bread is nice.

Cannot complain about anything. Dog friendly and very accommodating for our four legged family member The room was lovely (no fridge tho but not the end of the world) we had the superior double very spacious great bathroom with luxury soaps and lotion. comfy xtra large bed. Great selection of teas and coffee in room as well as robes and slippers. Well cleaned and presented. We also had Prosecco flowers and chocolates on at oval as part of booking extra and it was presented lovely. The restaurant was nice, welcoming ambience - food was ok at dinner I found my burger to be a bit dry but not bad enough to complain or send back, drinks were brilliant. Breakfast was lovely, minor thing but didn't replenish the pastry's or bread the whole time we were there eating but I would have asked if we wanted more anyway. The staff were lovely throughout hotel. I would say food ok to eat in if don't want to venture out but could probably get better elsewhere for the money. However I didn't actually try else where so can't be certain. All in all will definitely be back and stay here again. Very good value for money Perfect location with a dog. 20 /25 min walk to harbour arm, all be it a steep 5min walk with fantastic views down to the beach.

Great hotel good location, car parking was good no trouble, check in was so easy . Our room was a small double, it was small but ok for our over night stay , well decorated ,clean and tidy , heating was nice and warm ,very good shower . The bar ( baytree bar and grill ) very modern and stylish bar staff amazing nothing was any bother ,especially matteo he was exceptional his attention to detail was above and beyond, and good cocktail maker to boot . Would definitely recommend staying there

We always stay at the Burlington when we visit Folkestone, but this time was on a brilliant special offer - £122 for 2 nights - well worth an escape! The staff, as ever, were friendly and delightful. Spotlessly clean. I would recommend this as a great place to come to get away from it all and enjoy the sea. The food at the bar is also great! Thank You to everyone at Burlington for making our stay so enjoyable.

I stayed at the Burlington Hotel in Folkestone over the weekend, beautiful room with sea view, it was everything and more that I wanted. Room /bathroom spotlessly clean. Staff very friendly & helpful. Good choice of food at breakfast and beautifully presented. The staff member from Belgium was lovely along with the manager. I will stay here again 100%. There is just one thing that was missing from my room and that was a fridge.

Beautiful, peaceful location and gorgeous Victorian building. We had a junior suite with a stunning sea view. The room was very comfortable, the bed luxurious and everything spotless.The staff were extremely friendly and helpful, especially the manager Mark. All together a lovely stay. Thank you and we will definitely come again!

We had a great stay here. Our twin room was spotless and well appointed. Comfortable temperature in the room, good shower, fluffy towels and nice toiletries. Our room was at the front of the hotel overlooking the car park and we were expecting maybe to hear a little noise but no noise at all it was lovely. Check in was swift and reception staff very friendly and welcoming. Breakfast was delicious my husband had the garden breakfast and I had kippers both really well prepared and presented. Very special thanks to the lovely waitress with the short dark hair ( so sorry didn't get her name) at breakfast she was a real treasure absolutely lovely lady. The one very tiny niggle was that the wifi was really poor but that didn't affect our stay at all. We will definitely return to The Burlington we had a wonderful stay and a great time in sunny Folkestone.

A wonderful location on the Leas , and we are so lucky as the former Grand Hotel and New Metropole have been turned into luxury flats . We booked a dog friendly superior room ( 120 ) on 1st floor . Large , great beds and bathroom spotless post a refurb 2 years ago . What a find . Christine and the front desk staff were a delight , and the breakfast and dinner all above average .

I booked a junior suite for a treat. We were surprised by the elegant room and bathroom. The four poster bed was the most comfortable we had slept in for a very long time and it was so quiet. As good as or slightly better than our own bedroom at home.

Clean, comfortable room, friendly staff (especially Roberto in the bar), excellent cocktails and good breakfast. All at a very reasonable price. The location is good, too - you can walk down to Sandgate and along the front, or just head straight to the high street in 5 mins. We'll definitely be coming back!

We stayed at the Burlington Hotel to break up our road journey from Scotland to France. We've stayed there before, and the fact that we did so again speaks for itself. The rooms are comfortable and clean, with quality materials throughout. The location (a few steps from the seafront) is very quiet at night and very good for walking the dog. The hotel is professionally run with well trained staff. Be careful when booking if bringing a pet, as only the standard and superior rooms are pet friendly (anything above that is not). The room service is so handy after a long drive, and the breakfast in the morning is also good. Parking is limited on the hotel property itself, but a parking permit fir the street can be provided for a nominal fee (£3/day).

We had a lovely room with sea view. Although the room was much too hot initially, we were able to turn off one of the three radiators and open windows. The bed was extremely comfortable, no springs poking in your back or rocking when my partner turned over e.g. (Travel Lodge/Premier). Very clean. Breakfast was excellent with a selection of hot breakfast cooked to order, even Kippers were on the menu. Our breakfast host Rita was second to none, her attention to detail and hygiene were top rate, Rita was ably assisted by Tom and Michael who also excelled in their customer service skills. Thank you, we'll be back!

What a beautiful hotel room, we booked the junior suite and was offered an upgrade to the master junior suite only for an extra £10! It was beautiful, the bath in the room made it extra special and romantic. Room service was brilliant and the food was delicious. The WiFi connection was not great throughout the hotel and in the area some 4G networks aren't available so it would be ideal to add some WiFi boosters around. Every detail within the suite was beautiful, the shower was huge! There is not much parking outside the hotel but they do offer permits for £3 a day which is not bad however in the actual town itself there is not much to do, only a few shops and very few pubs and restaurants. We went for a few coastal strolls but our stay with this hotel was near to perfect

We stayed at the Burlington for two nights between Christmas and New Year. Beautiful victorian building off the Leas. We had a great room with sea views and a huge bathroom. Nice on-site bars in the hotel and a restaurant which was not open unfortunately but food was being served in the bar area. Breakfast was excellent good quality and the best poached eggs we have had for a long time and everything cooked to order. We went to two restaurants close to the hotel The Rosemont (Turkish) and The Tavernetta (Italian) Both were very good Would recommend staying in this lovely hotel in a great location with an easy walk into town via The Leas, the beach path or the main road. Folkestone a mix of trendy, old new and some parts needing a bit of work but something to suit most people

Beautiful, sumptuous suite with huge bathtub as part of enormous living/sleeping area in bay window looking out to sea, sofa, and four poster beds. A lot of thought has gone into everything in the room, down to coat hooks and doorknobs. Separate bathroom with toilet, huge walk in shower and twin basins. Massively exceeded our expectations, with some previous visits to Best Western Hotels in the U.K. Good value for money. Peeves: 1. Very limited parking at hotel. 2. WiFi only worked in suite bathroom, not main living/sleeping/bathtub area. They could invest in some boosters, especially for a suite!

My husband Jeff and I stayed for 4 nights in the wonderful room 119. We had a most enjoyable time - great food and friendly and considerate service. Special thanks to Maggie and Yana and all the Bay Tree staff, especial Medina, Matteo and Belle.

What a wonderful hotel. Lovely staff. A very warm welcome. The hotel is spotlessly clean. Nothing was too much trouble. Went with my partner for his birthday so did the romantic get away. Which included bubbly. Flowers and truffle chocolates. Because I'd mentioned it was his birthday the hotel even left a birthday card for him in our room.

Had a fabulous Christmas dinner & disco on 11 dec 2021 with 7 couples . food was superb and music was great,danced till the closing time.Stayed overnight with another couple,our room was great,upgraded double bed,shower n toilet size was enormous,good facilities,slept like a log after the party with buffet breakfast@ 8:30 hrs. highly recommended place to stay

We used it for just 1 night before taking the EuroTunnel and the location was great. Also nice rooms and very clean. The staff was really accommodating and friendly, and certainly recommend it if you are in the area.

Had a lovely weekend stay at the Burlington. Very comfortable and quiet room that has recently been refurbished. We only had a standard room, but it was good. Friendly staff too. The walk to the harbour is about 20 minutes along the cliff tops. We enjoyed good breakfasts each day. Will definitely be back.

I had a one night stay in a small double, the room was perfectly sized, easy check in, quality towels in the bathroom, clean and chic. I ate in the Baytree restaurant in the evening, the food was top quality in terms of taste and presentation, same with the fantastic breakfast. The service was great, I have to say all the staff I met were friendly and professional, I wouldn't hesitate to stay here again if I was in the area for business or leisure. It's a beautiful building, more so decked out for Christmas, traditional hospitality at it's best

Folkestone is the town in which I grew up and, returning after very many years, I was delighted to see that the Burlington hotel is in such safe hands. I would particularly like to thank Matteo in the Bay tree bar and Grill who not only looked after me, and several others, but was clearly supporting other members of staff as well, including a delightful young lady, whose name I am sorry I don't know, but who is, and will continue to be, a credit to the hotel I am sure. And such delicious food, a comfortable room and beautiful outlook. Thank you!

We stayed at the hotel 16-18th Nov. We were lucky enough to be able to upgrade to a suite for an extra charge. Room 346 is amazing,spacious,elegant and comfortable.It is very well equipped with everything for a perfect stay.We have stayed at the Burlington before and it is lovely to see it high standards are still being maintained.We had breakfast included,there is a large choice of hot and cold food all well cooked and of good quality.We also used the bar where they have an excellent array of drinks and cocktails to suit everyone all served by expert bar staff. One of the standout things about the Burlington is the staff.Every single member of staff we encountered were friendly,professional,approachable and helpful.Nothing is to much trouble for them.A mention for Maggie from reception who served us perfect drinks when the bar was closed during the day and to the housekeeping team as our suite was immaculate. We cant wait to return.

The hotel is beautifully decorated and surrounded by lovely gardens in a quiet road near the sea . All staff were friendly and efficient and dealt with all our enquiries promptly . Our stay was after a late night Ferry crossing so we would like to go back and stay longer on another occassion.

We arrived to be met by a very friendly receptionist. Check in was easy. Our room was gorgeous. Beautiful Jacuzzi bath. Everything was just perfect. Soft towels. Bathrobes. Very good internet and we parked in front of the hotel. All the staff we met were friendly and helpful. The breakfast was brilliant. Very large choice and the hot food was excellent. Rita the breakfast server is such a lovely person. So cheerful service was excellent. Rita is a full 5 stars ! Madina is a wonderful person. So enjoyed the chats and again so helpful.. We thoroughly enjoyed our 3 nights and we are really looking forward to returning and doing some more exploring. Thank you to everyone for making our stay so enjoyable.

This is a truly wonderful Hotel right by the beach where you can enjoy long glorious walks and watch the sun go down. The only disappointing thing is the car park at the room is very tired only with enough space for roughly 12 cars however there is parking on the side street at a small cost

I came to Folkestone on a work trip. I found the Burlington hotel in a very pleasing location, with lovely sea views. The staff were polite and attentive and the rooms spacious with a tasteful decor. I particularly enjoyed the presence of robes and slippers in our superior twin room! The staff were very accommodating of us in general. We were able to park in one of the spaces in the hotel car park which was highly convenient. My only criticism is the lack of food labelling at the lunch buffet. I have a nut allergy and had to ask staff on a couple of occasions about the nut content of various food items. I think it's very important that this issue is rectified for future guests. Otherwise, generally a very pleasant stay and could happily have stayed for another few days!

Terrible experience all round. The faulty Fire Alarm woke up the entire hotel at 3.45am as noted by other reviews. This had occurred the night before as well. No apology from Hotel at the time. No engineer called to remedy the fire alarm problem. The owner tried to override the fault by hand !! Breakfast came in a small brown paper bag due to staff shortages in the kitchen. Evening meal was not nice at all. Towels were stained. Shockingly bad experience.

We love everything about the Burlington Hotel and frequently stay a few days when we visit Folkestone. The staff are extremely welcoming and friendly. The rooms have nice decor, are spotlessly clean and have all the amenities you might need. We were in room 358 with a sea and garden view and it was lovely. We ate and drank in the bar a couple of nights and the bar and restaurant staff are wonderfully attentive. Thank you everyone at the Burlington for making our stay so pleasant! More importantly we like the special offers like 2 for 3 nights ofr for mid-week stays which are a boon for pensioners. See you again soon.

I visit Folkestone 3 or 4 times a year to see friends now that I've found the Burlington I wouldn't want to stay anywhere else. A lovely hotel in an ideal setting. Great staff. Great food! Well done. :)

We've stayed at this hotel twice this year, lovely rooms really clean. Staff very helpful. Location perfect for the Leas & going into town. Restaurant not open for breakfast at last stay but we found a great place in Sandgate called Gourmet Cafe.

Excellent accommodation. Staff, polite, friendly and very efficient. Nothing was too much trouble The only issue I have which was somewhat beyond the control of the management was the "Breakfast to Go" I believe more thought could have gone into the options of food offered

Very nice room lovely and clean overlooking the lawn nice and peaceful. Double room had to push 2 single beds together to make a double not ideal, beds old and uncomfortable. We didn't eat at the hotel had a couple of drinks in the bar friendly and attentive staff. Good location.

Wonderful 2 night stay last weekend at this beautiful Victorian hotel. We opted for a superior room which was very spacious and had a sea view. Bed was very comfortable. Staff were very friendly and welcoming. I would highly recommend this hotel.

Stayed one night at the hotel last night, it was an absolutely wonderful stay I wish I could stay longer. Management and staff make all the little details seem effortless and the hotel and rooms are beautifully decorated. Don't hesitate just book and enjoy your stay

Had another perfect stay at the Burlington, it's a fabulous hotel on the Lees at Folkestone, the rooms are so comfortable but it's the staff that make the difference, they are so friendly but also all so professional, I couldn't decide on a wine at the bar and the waiter brought up some wine glasses and proceeded to pour out some tasters for me to chose, - so perfect and the wine was fabulous too. Just go you will have a perfect stay

Really enjoyed my stay here. Decided on a last minute upgrade to a Deluxe King Room. It was well worth it. Lovely sea views and a jacuzzi. Very comfortable and spacious room. The staff at the hotel were so friendly from the check in and check out, housekeeping and bar staff. Enjoyed cocktails in the Bay Tree Bar and Grill. Very good hotel and near the beach and coastal walks. Would recommend this hotel.

I have just had 3 lovely days at the Burlington Hotel with my partner. It was the best English Holiday ever, yes we had lovely weather, but the hotel was 100% fantastic. The staff (due to Pandemic) were very short staffed, went out of their way to be helpful. So friendly, I have to say Gabriel the barman(specialising in Cocktails) was a truly lovely young man. He made our evenings in the bar such fun and interesting. The Reception staff were also so friendly and helpful. The food in the evening was truly amazing and so tasty, the room was lovely, beds comfortable and great shower. It is also Dog friendly even though we didn't have a dog. We will definitely return next year and Folkestone was lovely. If you want a great break in England, I would highly recommend this hotel, 1 minute from the Cliff Top Walkway and stunning see views. Thank you Burlington Hotel, you have made 2 of us have a truly lovely break.

We recently booked in a standard room at this hotel for 2 nights from Sun 5 to Tues 7 Sep 2021. We got parking onsite the small car park, and the whole booking and check-in process was a breeze. The hotel was of a high standard and close to the Leas walk way. During that time met we were greeted at reception by Shelly, Christine, Maggie Yana and Shahina who were very friendly and helpful. The grounds were lovely too. Enjoyed our stay and recommend it.

No on site parking although the booked suite stated on site parking. No gluten free breakfast available for my wife although they were informed of her allergy at booking. No Gluten free starters on the restaurant menu and none offered. NO BOTTLES of WINE available in the restaurant on a Saturday night.

Nice location - one street away from the beach, but walking distance. Friendly staff. Old hotel but clean rooms. Free wifi and parking is on the hotel car park, or pay £3 to park on the street where it says permit holders only. Just pay at hotel reception and give registration number. Easy to do. We only had deserts, breakfast and cocktails in Baytree Restaurant, but all nice!

Stayed with my sister the night before her wedding. All staff were friendly and very helpful. The room was amazing, sea views and we were given a late checkout so the bridal party could have hair and makeup.

Nice place to stay, would stay again. Staff very friendly and helpful. Would recommend for anyone wanting a nice relaxing stay. Near to the beach for a lovely walk. Bed was comfy and nice and peaceful

Rooms not ready at 2pm had to wait another hour and half. Offer a drink but had to wait half an hour to get that. Rooms quite small considering the price being charged - could barely get around the bed one side. Did have a nice sea view which was a bonus. Showers was either ice cold or super hot. Breakfast was definitely not worth the money very small potions only one sausage, one piece of bacon in the full English. The waiters were in no rush to take breakfast order or explain where everything was like drinks etc that was help yourself. Overall wasn't value for money at all, quite disappointing.

After the nightmare of lockdown over the past 18 months it was great to get away to the Burlington. One can only imagine the problems they have encountered in this period but we were delighted that the Hotel maintains it very high standards. The service and cleanliness of the Burlington has always been second to none. The rooms were very clean and the staff could not do enough for you. Of course there are some delays but certainly not serious and this is quite understandable in the present circumstances. The food was good and well cooked and whilst we missed Andy the waiting staff were very helpful and efficient. We thoroughly enjoyed our stay and were delighted to see Lilli, Laurent and the regular staff again. We look forward to our next stay.

We chose this hotel because we have stayed at a Best Western Plus hotel elsewhere in the UK and had a good holiday. We are staying in a Deluxe King room and have a sea view. It is nicely furnished with plenty of space and a Four-Poster bed. It has a pod coffee machine and free apple juice and biscuits. When we arrived we had trouble with the wifi but Reception fixed it for us. There are two networks at this hotel and if one does not work well, it seems the other one will. We have found the second network fast and reliable. The breakfasts here are awesome. I have been having the full Kent breakfast, and every component has been outstanding. Lovely bacon (not too salty), great black spot sausages, tasty mushrooms and so on. It is rare to find such carefully selected items in a hotel at this grade. Since the breakfast was so good, we booked for dinner. We arrived at the time of our booking but did not receive our food until 65 minutes later. Very slow indeed. Our waitress apologised but by the time the food came we were not very receptive. I had the sea bass. It was very good, with nice asparagus and potatoes, but it would have tasted so much better if served promptly. The hotel is located on the clifftop in the lovely Leas area, a quiet part of Folkestone about 15 mins walk from the town centre. The Leas lift is not working at the moment so the walk uphill back to the hotel is always a bit of a challenge. Would I come again? Yes. Would I have dinner in the hotel again? No.

Our first time at The Burlington and how lovely to find a quality hotel that accepts dogs. We had two rooms a deluxe double with partial sea view (this hotel is not on the cliff top but set slightly back from the cliff) and a garden view superior twin room. Both were very nice and very clean. It was my mother's birthday and I was very pleased to see the flowers and wine I ordered to greet her were in place in her room on our arrival. The staff were friendly and helpful and a particular thanks to Keaton our server, who had not been there long, but was giving first class attention and help to the guests, nothing was too much trouble for him. Thanks again Keaton for all your assistance and looking after us so well. Things that could have been better in the hotel were the pillows/duvets (pillows were hard and all bedding looked ready for a change over) and also a mini fridge in the rooms is pretty much an essential nowadays for 4 star hotels. Things that were great, were as mentioned, great food (well done chefs), dog friendly hotel, lovely views, lovely staff (keen to help and always remembered to deliver what was requested), decent sized and very clean rooms. We will certainly return. Thank you Burlington.

We stayed two days in best western plus with our dog abs it was great . Downstairs (dog friendly ) bar service could improve , because of our dog we eat downstairs in the bar area but service was pretty poor due to the limited staff . Staff members were excellent but they were stretched.

We had a suite, a huge airy room with high ceilings and spacious bathroom. Lots of storage space, plus a pod coffee machine. The high ceilings meant you can ventilate the room really well with a gorgeous breeze blowing in on a warm evening. It is a gorgeous building. Well worth a visit. Absolutely no faults or complaints at all. A comfortable night's sleep in a huge bed.

Excellent stay, great location, friendly staff Remember to notify hotel if you are taking your pet Can dine with your dog in bar area Room cleaning was optional during our stay which was expected Tom was lovely good luck at Uni !

Since my first step into The Burlington, I've had the most amazing stay ever. I cannot put into words how amazing the staff is. Maggie checked me in, and I subtly mentioned that it was my birthday in a couple days and she went out of her way to make me a birthday package (chocolates) which was sent to my room . It had chocolates and she even wrote me a personalized card!!! Every time I entered reception area, I was greeted so kindly. I remember every front desk receptions name. Don't get me started on the operations manager, Mirek. He is AMAZING. Such a good and pure hearted human being!!!! Genuinely cares for everyone in that building. I would make sure I stopped in during his shift just to say hello. I ordered a taxi but they called back and cancelled, so Maggie made sure to make it priority to find me a ride.. A GEM!!!! The Burlington Hotel, Maggie, Mirek and Laurent went above and beyond for me. When I left the hotel, I made the mistake of leaving my IPad there. I frantically called the hotel and Maggie to check and send it to me. She "walked that extra mile" and found a way to make sure was send safely. For a week straight, she called everyday to follow up if I received it. I promise with any other hotel, I would have to chase down everyone and call first. Maggie , Mirek and Laurent, they reached out to me, before I could even pick up the phone. This hotel exceeded my expectations. I work for a resort myself and the people I work with don't compare to The Burlington Staff. If you guys are reading this, thank you for everything you've done. You made my birthday so special and you guys truly made me feel at ease with all the chaos after I left. They are the best front desk staff. They genuinely care for the people they encounter, and all three of them do everything with kindness. I will be only coming to this hotel whenever I go to Folkestone. Keep those three forever please!!!! Those three made such a difference. I write a lot of reviews and I had to one for them. The room was amazing, but the staff made it even better. The best crew. Bay tree bar was also very nice with varieties of drinks and good choice of meals. Breakfast tasty and served promptly, although very busy due to Covid restrictions. Anyone considering staying at Burlington , STAY HERE.

We booked this hotel for the night as we were visiting friends who have just moved near here, it was one of the more expensive options but we now wish we'd booked somewhere else? At roughly £200 for the night we'd expect something special - but alas not. After arriving I went to the bar, I waited 5 minutes for someone to serve me and no one turned up, there was one other person drinking and so I asked him and he suggested "I go and try and find someone to serve me' - I looked and no one was around!! In our room the shower not adjustable and so scalded my wife, in the end she used the sink - I was furious and phoned the reception and asked her to send someone up - a guy (very polite) came up after about 10 minutes and I tried the shower, he managed to adjust it a bit but agreed there was something wrong with it - so I had a lukewarm shower - £200 a night really? We then noticed that someone had left a message on the velvet headboard which said something like 'Angela was here' (pic below) - which didn't fill us with confidence in the Covid era that the room had been cleaned properly? In the morning we phoned the reception and said we'd like a breakfast at 10 - I went to the breakfast room and they said they had NO record of me, but not to worry as it happens a lot. There was NO Orange or Apple juice (totally empty) and just a few pastries as they had more or less gone. We read the menu and said we'd have the full English, it even has the audacity to say something along the bottom that says the breakfast is above the standard you would expect at this type of hotel; - really? The breakfast turned up and it WAS VERY POOR, the sausage I suspect was a bargain basement one as it was uneatable, If we'd been served this at an outside venue we would have refused to pay - I don't know what the hotels experience is in providing a GOOD breakfast but I suggest they look elsewhere; The toast (pic below) was a total joke - When I went to school Toast had some colour on it, not just a bit of hard Mothers Pride - FOOD VERY POOR, the only consoling thing in the breakfast bar was the very polite girl who came over and apologised for things not being great - UNDERSTATEMENT. We had considered eating in the hotel the night we arrived - we are so glad we didn't - overall a very very disappointing experience not worth anywhere near the money we paid

We have stayed at the Burlington before and it was also a good stay but last time it was not so hot and we had a good nights sleep. This time it was unbearable and we needed air conditioning but instead we had a very noisy fan that kept us awake all night. The room was beautiful and the staff were very friendly and helpful. The breakfast was very tasty apart from the sausage that had a very strange texture, all the other ingredients were top notch. It would be nice if you could cook your own toast as it came out with the cooked breakfast and went cold before I could eat it . All in all a good stay

Not been here for a while due to COVID. As always a lovey stay. The best thing about this hotel is its staff, everyone of them couldn't do enough for us. Although we missed Andy's joun es sa quar (Andy used to be the restaurant manager) Breakfast was good with perfect poached eggs every morning. The evening menu is very limited as present so we chose not to eat there this visit. We also found the room charges to be very expensive this time.

We had a lovely 1 night stay at BW Burlington- the room was very spacious (on ground floor), nicely decorated, clean and comfortable. Sadly, the restaurant had a long 45min wait for food, so we had to look at other options, but it would've been nice to dine in. The hotel staff were very friendly and accommodating. The location is quiet and close to the coastline, but unfortunately, the town of Folkestown was very disappointing and I doubt we'll return again. I would recommend this hotel for a short stay in the area.

I would like to say a massive thank you to all the staff who made our weekend so pleasureable. Our room so so lovely and clean the food was lovely the staff were so polite and very helpful nothing was to much trouble. Every single department was fantastic. Also I would like to say how fabulous the make over is. This weekend was the fist time we have visited sine best western plus have taken over.

The Burlington was a perfect base for us in Folkestone, close enough to the town centre for it to be an enjoyable walk after dinner, but in a quiet area with beautiful sea views. The hotel is clearly well-cared for, with its original features in good order and sympathetically blended with modern refinements. Our room was impeccably clean, and newly refurbished, as well as spacious and beautifully appointed. We would be very happy to stay again!

Had a lovely stay at The Burlington for the weekend. Staff all very friendly and catered to all our needs. Very clean, rooms spacious and beds really comfortable, food great with plenty of variety. Definately recommend and will be returning.

This hotel exceeded my expectations, it was beautiful and everyone so helpful. The room was spotless and exceptionally well decorated. Staff were friendly and always willing to help. Everyone was always smiling. I would highly recommend this hotel and will be going back very soon

We had a wonderful 3 night break, Adam who served us breakfast was excellent. The PB breakfast was great the only thing that could have made it amazing for me would have been the addition of tofu scramble. We ate in the hotel the first night as to make it easy and the food was very good, again a good PB selection. Room was clean and tidy only issue is parking the car park only takes 8-10 car but we were able to park round the corner on the road easily enough but ne sure how easy that would be in the summer or if the Grand hotel next door was open. All in all very pleased with the stay came home feeling relaxed and refreshed.

We had a superior double on the third floor, which was very large and indeed, so was the bed. Before we arrived I'd been told we would have a partial sea view but we could see loads of its expanse from both the bedroom and the bathroom. We had the most fabulous afternoon tea in the conservatory for only £19.95 There was a problem with non-stop water flowing in the toilet that arose. In the evening. The receptionist did all he could to resolve this and then the plumber mended it efficiently the next day.

We stayed for 2 nights at this hotel, our room was very comfortable, We had breakfast on both mornings, which was very good, and dined in the restaurant on the first evening, the food was good, but not a great deal of choice. My only slight complaint is that the internet didn't work very well, but as we were on holiday it didn't really matter very much.

Arrived at 14:00. Room was not ready, when we got a room.. it was nice. (Yes.. only nice) Sea view and comfortable. The next morning we were seated and we ordered a full english each. it was brought out to us and we were left with our breakfast of 1 Rasher of bacon 1 small sausage 1 egg (undercooked) tined mushrooms and tinned tomatoes.. with no cutlery. we sat there for about 10min before the waiter emerged again with still no cutlery.. by the time he remembered, our breakfasts were cold and we couldn't be bothered to wait anymore, so got food elsewhere. The hotel refunded us for the breakfast. Other than that.. Very nice hotel. would stay again.. but i'll have breakfast somewhere else.

Arrived at 1415 and the room wasn't ready, despite check in at 1400. We went out and came back around 1600 when the room was ready. Bedroom was lovely with view of the sea, bathroom was nice but the shower was a bit crazy and couldn't be used without flooding the whole bathroom. Room was located above the kitchen so it smelt like chips. Breakfast advertised as being 'award-winning' - not sure what award it won! Waiter gave no explanation of what we could order so just ordered Full English which was very basic. Long list of coffee on the menu but was told i couldn't order it and we could only have tea. If i'd have known i would have had breakfast elsewhere.

Lovely hotel, stayed in a junior suite which was very spacious, and luxurious. Great service at both bars, and breakfast was very good. All staff very attentive and happy to talk, cannot fault anything. Will definitely return and will do so for 2 nights next time. Location is superb, lovely walk into town along the footpath overlooking the sea. Surrounding area very leafy and quiet and walkable to Folkestone central station.

We stayed at the Burlington for a weekend away. We were, as always, warmly greeted at the front desk. Due to a problem with the room we originally booked, we were upgraded to a suite that was bigger than the flat we used to rent in London. Gorgeous sea views and no less than two rooms and a huge bathroom. Everything was clean and well maintained, with loads of extras to be sure our stay was perfect. The hotel restaurant has a wonderful menu with locally sourced ingredients and we ate dinner there both nights. What made our stay particularly special was the assistance provided by Maggie and Clive. They truly came to our rescue with a calm and supportive approach, making sure we were comfortable and stress free. They truly earned a huge shout out. You absolutely cannot go wrong if you choose this hotel.

Visited over the Bank Holiday It was a bit of a pilgrimage as used to visit Folkestone over 30 years ago when our kids were small Folkestone has become a very unloved town The Burlington though was really good Large clean room with partial seaview Pleasant staff Dined at the Bay Tree where the service was very slow The restaurant was packed and not enough staff The food was absolutely fantastic so worth the wait. Breakfast was the same slow service but lovely food. Would definately return

We really enjoy staying at the Burlington and with the weather promising to be amazing along with our first real trip out of the house, it was again a great experience for us all. Clean, modern decor with the external originality makes for a great Hotel. The staff are always professional, friendly and incredibly helpful. Even with minor Covid restrictions, our experience wasn't impacted. Rooms were clean and tidy and we ate in the Bay Tree which was looking amazing since its refurb. The bar staff were helpful to recommend dishes for my kids who had already had a big meal in town. Being close to the Leas and the sea/town its easy just to walk down and soak up the sun/sea and views. Thanks Burlington Hotel for another fantastic trip.

Lovely room with real wow factor. Very comfortable bed. Nice lounge area with sofa. Room surprising quiet being above the outdoor seating from the Bay Grill. Minimal sea view but nice view over the gardens. All staff were very friendly and polite.

Lovely room (229), glad no-one noisy was in the next room though, as we could hear their TV quite clearly. Good points: bright room, nicely decorated, big room, massive comfy bed, plenty storage space, big TV. Negatives: No fridge (plain water would be nicer if chilled,plus I needed to store medicine in fridge). Bathroom modern and big, shower was terrible though. Sorry to say. Water had no force and only came out of part of shower. Temperature kept changing, which is quite dangerous as it goes from cool to quite hot without touching any dial/tap. Door handle came off on first day. Had a wonderful time but just a few details/amendments would improve things to perfect!

We stayed in the hotel overnight. Front of house staff is great. Rooms are ok and spacious -unfortunately you can hear everything from the rooms above. However, the service in the restaurant is not hitting the standards. We had fish and chips at the Bay Tree restaurant and honestly it tasted nothing. The service was inattentive and slow. One waiter was great but the rest of the team is quite weak. The same team served us at breakfast and it took ages to be served and wasn't up to standards. The place has great potential - could become much better by training the staff and organising food service better. The intention is there but ...

Had a nice stay at this hotel,situated in a lovely area of Folkestone right on The Leas an upper promenade which is pleasant walk into Folkestone. A grand looking hotel with comfortable beds,great staff and a nice restaurant. Would recommend.

Great hotel for short break, easy parking, checking in online made things easy, everything you want for the room, down to the bar for a drink, booked table for meal good choices and throughly enjoyable meal

We stayed here for one night the first week of reopening after latest lockdown. Rooms were clean & well decorated, beds were very comfortable. A few problems when it came to breakfast arrangements but I suppose this is only to be expected on week one. Convenient location but very small car park. Staff were very friendly, would definitely stay here again.

Spent three nights in a very nice room with sea views, bed very comfortable and everything as it should be. The breakfast service was incredibly slow, good food but a long time coming. Dinner service much much better. Staff were all helpful and friendly and would happily stay here again.

Our room (240) was large and really comfortable. It's so good to be able to control the heating. We ate in the Bay Tree Restaurant each evening and thoroughly enjoyed our meal. Breakfast at the Burlington is always a special treat. Staff are friendly and helpful.

We came to the Best Western Burlington for our first mini break away after the end of the first COVID lockdown as a treat for my birthday. We had a wonderful sea view from our room across the Leas and the room itself was spacious, comfortable and clean. We were extra lucky with the weather and I managed an afternoon run on the first day and we had a lovely morning walk plus a couple of late season swims from the beach below (bracing!) The hotel bar was excellent (good beers and cocktails) and breakfast was very good as well. The staff were friendly, efficient and obliging. Overall a great location excellent service, would come again.

Stayed here for 2 nights in a deluxe double room. Had a lovely spacious and clean room and bathroom, with sea view. Food and drinks were very good and staff welcoming and friendly. Would definitely recommend and hope to be back in the spring

I stayed one night at the hotel in one of its amazing suites! Reception staff were the best I have ever experienced so informative, welcoming and extremely polite. I ordered room service in the evening and also had room service breakfast both were fantastic. The most beautiful room with a double sink, roll top bath, walk in shower. I stayed in room 346 which is perfect for long term stays with a walk in closet with so much storage and a separate dining/living area with its own tv and I even had a sea view from my bed. Couldn't have wished for a better nights stay and fantastic value for the service I experienced! I personally also work in a local Hotel but would also definitely recommend this Hotel to others!

Excellent overall. Lovely hotel. Great location. Attentive staff. Within walking distance of great restaurants. Great nights sleep. Limited on-site parking but plenty on-street parking if necessary. Would return!

Nice location with sea views Breakfast outstanding Evening meals good value Friendly staff and nice feel to the hotel 2 minute walk to the sea and great for walking or cycling I start at a lot of hotels and this is one of the nicest

Had a fantastic stay, room was very clean, nice running hot water, black out curtains. Myself and partner enjoyed that much we are going back again next weekend. Breakfast was amazing, freshly cooked, very tasty. Staff were fantastic across whole of hotel. Can't wait to check in next week.

We booked 2 rooms and had breakfast 1 day. Really nice rooms which were a good size. Great location. We enjoyed the breakfast selection. Grilled kipper was very tasty. Happy with both rooms we booked. My daughter really liked the walk in cupboard in her room.

Friendly staff, good food, fresh and comfortable accommodation. Location is very central for coastal walking. Parking was straightforward. The bar food compares favourably with local restaurants, which are limited in quality and number.

Me and the kids decided to get out of the local area and head for some sunshine, fresh air and ice cream down at Folkestone where we stayed at our favourite hotel, the Burlington. As usual we were taken care of by the friendly staff and enjoyed 2 nights with a massive breakfast in the morning followed by dinner and a few drinks at the new bay tree bar in the evening. The place also looks amazing since the refurb and even with all the Covid restrictions, our enjoyment at the hotel was not impacted. The hotel is right next to the beach so we left the car onsite and just walked everywhere, soaking up the lovely weather and coastal breeze. Plenty of outdoors things to do for kids along with a packed high-street with shops/restaurants/cafes etc. Would highly recommend this hotel for anyone who wishes to just get away and have a relaxing, chilled out time.

We have been coming to the Burlington Hotel frequently since 2017 and we love it. It's a beautiful place only footsteps away from the sea and in walking distance to the town center. I am amazed with the continuous excellence of service and friendliness. I feel like „coming home“ when I stay in the Burlington. I have taken family and friends and everybody was impressed and liked it. Always a pleasure... I'll be back!

The three of us loved staying here! 1) Our rooms were comfortable, light and spacious, with excellent storage space, and with very good sea views 2) The breakfast menu caters for a wide variety of tastes 3) The staff were friendly and professional, but never obtrusive 4) The location is in a quiet part of town, just off the Leas cliff, with views over to France on one side, and towards Dungeness on the other. However, the rail station and shops are a short walk away. 5) There are clear notices about Covid, including sanitisation gel near to the entrance. Everyone - staff and guests - were wearing masks in public places, and in the bistro, tables were meticulously cleaned after each group of guests left. We would like to compliment both chefs and Adam in particular: a) the chefs welcome customer requests - in advance - for dinner. We asked to have moules marinieres one evening, and lobster thermidor for our final evening. Both were absolutely delicious. The dinner menu does not look that exciting at first glance, due to reductions caused by Covid, but the quality of the cooking was excellent. We don't normally like chips, but the Burlington serves 'real' chips - thick cut, and tasting of potato - just as they should be! b) Adam served us breakfast most mornings, and also dinner some evenings. All three of us were impressed by his professional, efficient, but gentle and unobtrusive service. He always seemed to be aware of customers' needs. Autumn seems to be one of the best times of year to visit. I think the hotel should seriously think of installing A/C - our rooms were just under the roof, and faced south - I imagine the heat would have been unbearable in the hot weather of recent summers. While at the Burlington we had enjoyable days out exploring Walmer, Deal, Sandwich, Hythe, Dungeness and Canterbury - as well as Folkestone itself. South and East Kent are great places to visit Thank you again for such a lovely stay - and we will definitely return!

My first hotel in covid times and it all felt very safe. All staff masked, all the time, and residents too in common areas, so that was all good. But so nice to be able to sit in a restaurant and have breakfast "just like the old days". I had a small double room which was as described, but space enough for a small desk and a small armchair in there. Rooms seem to have been recently refurbed. Mine even had a sea view!

Stayed here on Saturday night taking advantage of recent 48 /48 offer ( sadly we could only do one night). Arrived on a wet and windy afternoon and after being allocated a beautiful twin room which was warm and welcoming with everything we needed for our stay we then retired to the bar where we enjoyed sandwiches and drinks. We did not eat in the hotel in the evening but returned to the bar in just before last orders at 9.30pm in time to enjoy a cocktail . All covid safety measures are in place at The Burlington. The hotel is spotlessly clean. What made the stay even more enjoyable was the friendly, welcoming and helpful staff . They are working under difficult conditions in these strange times but remain smiling and professional. Thank you to them all. A word of warning .... be careful if you park in the street, we parked in a residents permit bay by mistake and got a parking fine on Sunday morning

My wife booked this delightful Victorian hotel for a 3 night stay and I was very impressed with the whole stay. The staff were Amazing,so friendly and made our stay very special. The hotel is very clean throughout and very safe. The room was beautifully decorated and comfortable. The food was delicious and the whole team that looked after us made it a special memory and will be definitely returning. A special thanks to Christine and Maggie at reception and the breakfast team Adam and Clive. Also a special thanks to Mirek and Gabriel who looked after me and my wife for dinner and made my birthday extremely memorable by putting in a great effort. Thank you so much. Tony.

Stayed for 3 nights. Booked luxury king room and upgraded to apartment. True luxury. Breakfast was well presented under covid, but v quiet in hotel restaurant so visited cute stylist local restaurants nearby on foot. Enjoyed our stay thanks

Fantastic Romance offer stay at the Burlington. Great value and everything as promised in a Covid safe environment. Very comfortable room recently decorated. Staff very helpful and cheerful. Great location just off the Leas, seconds from the beautifully planted promenade . Menus a little limited at the moment but it's understandable given the number of guests and problems of social distancing in the kitchen. Excellent and outstanding in terms of Covid precautions. Shame more hotels don't follow their example. Will definitely go back.

We had a lovely room, with roses, chocolate and presseco. Room and bathroom very clean and tidy. The only gripe I have is the room could have had a mini fridge, as warm water doesn't taste nice. Apart from that, we will definitely stay again. All staff very polite. Plenty of tea and coffees in the room. Thank you for enjoyable stay.

We stayed here for 3 nights in one of this hotels junior suites. The room was very clean and spacious and well equipped but we were surprised that there were only paper cups for tea and coffee. My husband asked for china cups which were immediately brought to our room. We ate the first night in the restaurant and we were so disappointed with the poor quality and choice of the food on offer that we decided to eat else where for the other 2 nights. Breakfast was no better . On the plus side all the staff were friendly and efficient. Such a shame for this beautiful Hotel.

We stayed for 4 nights. The room was lovely, spacious and airy, with a view over the gardens and the sea. The breakfasts and dinner menus suited us well - tasty food, which was well presented. Staff throughout the hotel were friendly, efficient and helpful. We really enjoyed out visit and will go there again.

Lovely Room Prosecco roses and chocolates in room Two mins after getting in room knock at door with staff member with bucket of ice Staff very friendly and helpful Very clean and very good with COVID safety Breakfast lovely

Beautiful hotel in quiet location. Picturesque walk to the sea front. Shops/restaurants short walk away. Junior Master Suite (104) was impressive, not much of a sea view but the rest of the room more than made up for it. Every part of the hotel was immaculately clean and the service was fantastic. Breakfast selection was good and the food was tasty. Would definitely stay again.

Really worth a visit. Hotel was lovely, the room was really nice, food was lovely, location was very nice. Staff were very friendly and welcoming. Highly recommended. Would defiantly come back. Thank You.

A lovely hotel, beautifully decorated with amazing helpful staff. Food was delicious and well worth the money. Great location 2 minutes walk and the beach is there and had a lovely walk making our way to the beach

After having a really bad experience in one of the hotels in Folkestone we found the Burlington hotel and stayed there for two nights. I was there with my 12 years old daughter and she absolutely loved the place. The rooms are really lovely, spacious and very clean. The staff was very helpful, friendly and professional, especially the reception ladies. The best fish and hand made chips in the town. We'll definitely come back there soon. The hotel is not cheap but worth every pound spend there. I highly recommend this place just a few steps from the main promenade The Leas!

We stayed in a standard double and while the room was fairly small it was absolutely fine. Everything was clean and the shower was powerful and hot which I always appreciate! The hotel itself is a lovely building and while we didn't explore much given the times we're in we noted that there were a couple of bars and one with an outside terrace area where you can have a cocktail. Check in and check out were both quick and easy and we were able to complete most of our check in online beforehand to speed things up. There was sanitiser in reception and in our room as well so we felt perfectly safe. The hotel is in a good central location, it takes about 5-10 minutes to walk into the town centre and the Leas promenade is on your doorstep. The only negatives were that we thought it was fairly expensive for Folkestone and for the room type that we had (which was the most basic)...although prices generally are inflated at present given the popularity of U.K. ‘staycations'. I also thought it was a bit tight that breakfast wasn't included for the price. So all in all perhaps not the best value for money. Also the on-site parking was full by the time we arrived and so we had to pay for a permit to park on the road outside. However there is free parking on a road nearby so that is another option.

We always stay at the Burlington when we go to Folkestone as we know what to expect - friendly welcoming staff, decent rooms, two minutes from the sea, nice cocktails, good lunches on the patio. Currently, there is good value with the "three nights for two" offer. We breakfasted out on the back terrace which was lovely overlooking huge gardens. The best room is 229 with sea view - the lovely girl on the reception upgraded us last time we went as we probably would not pay the price otherwise for that particular room (but take that if you can afford it!) - the others are smaller without a view but comfy and have everything you need. All the staff had facemasks and we felt very safe. A lovely stay - Thank You to all the staff at the Burlington. We love it there!

We toon advantage of the BW offer of 3 nights for 2 but then made it reasonable for the amount we paid. Had we have paid full price I think I would not be as pleased. Although the room was nice if not a little chintzy, it was stifling and in thia heat that made for 2 very uncomfortably sleepless nights. Breakfast was good but a little slow. I particularly like the suntrap at the back where you can enjoy a beer in the sun. Like most hotels of this calibre, they just need updating and not updating to the early 2000s with shabby chic and oddly matched colours...

My wife and I had a most relaxing stay in a beautiful, large room. Breakfast was served in our room and was nicely cooked, hot & well presented. The staff were friendly and attentive throughout our stay. We will visit again soon.

When we go to Folkestone the Burlington is the only place we stay at. We have stayed there many times and have never had any problems . The hotel and staff are always very helpful and the rooms are always to a very high standard. We have only ever had the breakfast which is always very good with many choices . I can recommend the Burlington Hotel as a great place to stay

Lovley stay in folkestone, I didn't realise folkestone was as nice as it is until i went here! Really close to the coast and parking avalible. Not loads of spaces though but directly at the doors. Lovley big old building. Comfy bed. We ate at the restaurant which was good too, i had a chicken club sandwich and my hubby had the chicken schnitzel, both lovely and had nice selection of drinks too. Good service at the bar and restaurant. This I'll definitely use them again next year!

Grand Victorian hôtel in a beautiful setting, with sea view and vast garden with outdoor seating are in a great location. The hotel personel was very amiable, the rooms comfortable. The a la carte breakfast offered a varied selection of drinks, continental and English options including delicious French toast with berries compote and fresh fruits salad. We also had dinner there, the food served was very good although the dinner options were more limited. Nice cocktails selection too. Overall we had a wonderful time and loved Folkestone contemporary art outdoor display.

Had a really good stay for 2 nights at this hotel. Felt very safe, everywhere was clean. Staff were attentive, friendly and used proper COVID 19 procedures. Breakfast was a learning curve for us and the staff but it was great to have it in a dining room rather than room service.

I booked this hotel to attend The Open at Royal St Georges this year (2020) which has been postponed until 2021 due to Covid-19. I contacted the hotel as soon as this announcement was made to see if i could postpone my hotel stay until the following year. I had hoped this would be okay as I wasn't asking for a refund so the hotel would still be keeping my money. I received a reply a few months later stating that as the hotel was reopening on 4th July, they could not postpone my dates for a year but could offer a 6 month postponement period which is no use to me. I have paid more than double the typical price at the hotel for 4 nights due to The Open being on at the time i booked. I'm extremely disappointed that the hotel couldn't have been more accommodating or considerate due to the current circumstances. I am now left with the job of trying to secure accommodation for The Open in 2021 which was extremely difficult to secure for 2020.

We stayed for a few days as the Coronavirus news developed. The rooms were great. Very clean and well appointed. The staff were courteous at all times. The restaurant and bar were pretty good. The Gin selection was awesome. For all the good points, I must mention a couple of smaller, but irritating issues that we encountered. Parking - very small car park, which means you must get a permit to park on the surrounding streets. Not good for blue badge holders. Hotel charges £3/ day which you would think would be included in the room rate. Traffic wardens wait outside the hotel for 8am to issue tickets...be warned. The second issue I hope is a one-off. Given the CV issues, I was surprised that a large wedding went ahead. Virus containment issues aside, we were on the 2nd floor where the music could still be heard at midnight.

We had a lovely stay. We arrived to a very friendly welcome. Room was fantastic and absolutely spotless, had everything we needed with a very comfortable bed. The Friday morning breakfast was excellent with a great variety on the menu and cooked fresh to order. The Saturday morning breakfast not so good. We arrived as before and sat down, there was no menu on the table so we assumed one would be brought. After waiting a while we noticed that people were coming from another room with plates of food. Weekends are obviously a buffet breakfast, would have been nice to have been told! There was a reasonable selection of cooked items, but plates were stone cold. The cooked food was of good quality but by the time we got to our tables it was lukewarm. Such a contrast to the day before. Very friendly checkout where we mentioned cold breakfast - she was very apologetic and said she would pass it on. We were charged for two newspapers but had only received one but she readily took it off the bill. We had a lovely stay and despite the cold breakfast we would stay again.

Everything worked well for our weekend at the Burlington. Great cocktails, with the barman explaining carefully about the ingredients. Two fantastic evening meals and wonderful breakfasts. We stayed in room 119 again. A big comfortable room - so good to be able to control the temperature. Staff are really kind, considerate and helpful. We will (of course) go there again.

My wife & I have just returned from an "Excellent Valentines weekend break" at the Best Western Burlington Hotel" Check in was a breeze with a huge smile from Maggie the receptionist. We arrived at 12 noon, this was not a problem and we were shown to our spacious and extremely clean room with lots of tea/coffee/hot chocolate, box of chocolates & biscuits. Wi-Fi was strong all over the hotel. After settling in we toddled off into Folkestone town centre for a very yummy lunch. We were on the hotels winter deal with DB&B with chocolates and wine included. On the first night we enjoyed pre dinner drinks in the bar served by the extremely attentive bartenders Alvero & Mattera. We were then led into the spacious restaurant and served by Cedric & Morgane who were delightful. On the second evening we were again spoiled by the lovely Cedric & Morgane our servers. The food on both evenings was delicious with lots of choices for everyone's taste. A big thank you to Andrew the restaurant manager who could not do enough for us. Finally, a mention to Daniel one of the directors who we met in the bar to say, “Well Done" The Best Western Burlington Hotel is a delight. If you are coming to Folkestone stay here and you won't be disappointed.

I stayed in this hotel for only one night during the business trip to Folkestone. It is situated in a nice and well maintained historic building. The whole area is obviously nice, although very quiet. The late night arrival and a 20 min walk from the train station was not a problem for me, as I was accompanied by a male colleague, although if I were travelling alone next time, I would arrive during a daylight. My room was quite small, but cosy and it had everything I needed, with good lighting for reading in bed and for doing up my hair and makeup the following morning (with a magnifying mirror in the bathroom). The bathroom was new and spotlessly clean, with good quality toiletries supplied and new fluffy towels. There was a bath in my bathroom, although I would've preferred a shower. The only problem I experienced was that there was no hot water to take shower in the morning and the water was just off cold, making the shower quite unpleasant. This is the reason why the hotel got 4* from me, otherwise it would've been a 5* experience. The reception staff apologised and explained the fault affected the entire hotel and was quickly fixed, however it was already too late for me. The full English breakfast was exceptionally nice and made to order and served to our table. I especially enjoyed their pressed apple juice from the local farm, it was really to die for! The breakfast restaurant was very stylish and with very nice table runners and crockery, we even peeked underneath the dishes to check what make they were, as they were so pretty. I will certainly choose this hotel again if I ever come back to the area, hopefully on a private trip.

Decided to take a short break, picked this hotel, takes dogs. The staff most helpful, informed us in advance would be having two wedding celebrations at time of our stay, nice to know. The staff most helpful & informative.

Stayed 27th January room we booked last year and payed for we had now been told not dog friendly room so that had to be sorted got another room but as builders there not a lot of heat we have been before so like the hotel so decided to cut our break short we will be back only wish they had a small room for people to eat who have dogs away from bar area but will be back in September so see you then Oliver and the helpful girl on reception food great

The building is amazing, the decor slightly naff, the area amazing, with the cliffs and sea near-by. We asked for a room with a sea view and had to peer round a corner to see the sea! We had a meal deal but as the restaurant and bar were closed to visitors that night we ate in our bedroom and the food certainly wasnt worth what we paid for it although on a previous visit the food had been really good. My wife fell over the top step into the hotel due to insufficient lighting.

Fabulous hotel. Great location. The room was clean, nice bathroom and shower. The staff were incredibly friendly and helpful. The ladies on the desk reception desk were lovely. Gabriel the barman was absolutely charming. Fish and really delicious chips. I would highly recommend.

Lovely lady on reception gave me a very nice welcome and was most helpful. Room was pleasant, well appointed and very clean and comfortable. SExtremely good value for the cost. Located almost next to the sea front but quite in a nice neighbourhood. Would certainly stay here again. Service in the restaurant was very good, friendly and attentive.

First time we've stayed here & we'd definitely stay here again. It's a bit pricey but we had a suite which was a very big room. The bathroom was very modern & large with an excellent jacuzzi bath. There wasn't a big buffet selection for breakfast but it was sufficient. The location is perfect with a nice 20 minute walk along the front to the town.

We hired a room for private dining for my Nan's 80th Birthday for 18 people. From the first phone call the customer service was great and they catered for every request we made. The room was beautifully laid and decorated, the food great and very reasonably priced. The bar area was beautifully decorated and drinks were reasonable. We also stayed the night and I was very impressed at the level of luxury for the price. The sheets were particularly soft and I had a fab sleep. But our host Andrew, and his team where what really made the night unforgettable. We hired a local singer, which they were fine with and encouraged. Breakfast was fantastic the next day as well! We will definitely be back.

Stayed here for a family celebration. Short distance from train station and town centre. Enjoyed walks along the Leas and Harbour Arm. Restaurant offers wide selection of food and drink. Clean spacious modern room which has been refurbished since our last stay. Friendly and helpful staff. Folkestone has lots of restaurants and bars to visit together the creative quarter.

We went with a coach party to celebrate New year. The room was very nice, lovely decor and very clean and comfortable. The food however let it down. The English breakfast was cold every day and the evening meals were not much better. We can only assume that because they were catering on mass it was probably not as good as if we were there independently.

Stayed here for one night to break up the trip back to Europe. The house is grand and was beautifully decorated for the holidays. Right by the sea and walking distance to the centre so lots of nice restaurants and shops very close. The staff are very friendly and helpful. Our TV channels weren't working and we had then re-tuned in no time. Only negatives where that the bed wasn't the most comfortable, the shower was way too hot and the room was slightly small. We'll definitely be back.

We stayed for the 3 night Xmas celebration. The room and hotel facilities were excellant. The entertainment was also brilliant, and the meals also excellant. Above all the staff were friendly and made it the best Xmas celebration we have had in 20 years. Many thanks.

On several occasions I've stayed at this hotel while on trips visiting family in the area. It's always been a comfortable stay, and this time was no exception. It's been a couple of years since my last stay and there have been many changes. The renovations were done to a high spec finish and are stunning! My room and experience was a real treat and I'm only sorry that I didn't take photos. I wish I could have stayed longer than just a couple of nights. Staff is always friendly and helpful. The breakfast the first day was average, but the second morning it was much better. What they've done to the bar/restaurant is a stroke of genius! It's just gorgeous and the cocktails on offer were delicious. Definitely worth every penny spent. I highly recommend this hotel.

Stayed here for a business Christmas event. My first overnight stay in this hotel. Beautiful room with really comfy beds. Easy parking and stunning hotel. Highly recommend and can't wait for my next visit.

Xmas package hotel very nice clean need shower tray mat as very slippery food disappointing xmas dinner was not good ,bar was Not maned most of the time had go to reception to get someone to serve you has to wait 10mins no wine waiter taking orders in restaurant for drinks To go with your meal Boxing Day was dry bits of gammon with chips could have gone to local cafe and got better entertainment was crap for the money we paid was very disappointed staff friendly