Burlington Hotel, BW Premier Collection

Having mobility issues we were pleasantly surprised by the help and assistance we received throughout our weekend break. The room and all facilities were spot on and the food and service were excellent. Thoroughly recommend this hotel

My friend and I, plus my 11 year old granddaughter, had a comfortable overnight stay (16th August) in room #119 which is a large superior twin bedded room with a sofa bed. Even though the sofa bed was made up for my granddaughter, there was plenty of room to move around. The thick and heavy curtains did an amazing job of keeping out the early morning light, ensuring that we weren't disturbed too early. There is a large en suite with plenty of hot water for showering and towels for all three of us. Staff were mainly helpful, although there was some kind of bad feeling in the dining room when we went down for breakfast. From the minute we walked into the dining room, the waitress was huffing and puffing, grimacing, wiping her forehead and sighing; this exaggerated behaviour continued for the duration of our breakfast and the atmosphere was uncomfortable. At some point, I'd asked for a poached egg, to go with some toast, and when I realised that my order had been overlooked I wondered whether to cut my losses and just have the toast with some jam. In the end, I did mention my missing egg and, whilst the waitress was apologetic, her theatrics continued as soon as she moved away from our table. Clearly, there was some kind of problem amongst the staff but this should not have negatively affected the guests. We were travelling on Le Shuttle so never intended to hang around after we'd eaten but, had we not been time limited, I wouldn't have felt able to linger over breakfast which is something I enjoy doing when I'm not at home. In terms of quality, the breakfast was fine. Parking is limited and all the hotel spaces had been taken by the time we arrived, although we were fortunate and managed to find an on-street space. Overall, and notwithstanding our experience at breakfast, which did slightly overshadow our visit and is the reason I cannot give five stars, we had a comfortable stay and would, in all likelihood, return if we needed to stay in Folkestone.

My husband and I really enjoyed our four nights spent in August at Best Western Burlington Hotel in Folkestone and we would recommend it to others, although it was rather expensive. The bar, conservatory area and outside are excellent. The ladies toilets are fantastic, with each cubicle having it's own wash basin. The hotel is dog friendly and supplies a dog mat and water bowl too. Above all the staff are excellent in all areas of the hotel – admin, reception, dining area, bar and cleaning staff. Our sincere thanks and appreciation to Hannah (Reception Manager), Ellia, Mayuer, Jay (a great guy in the bar), Sasha in dining who worked her socks off, Sasha, Gar and Oliver (who had some great ideas about improving breakfast). There are unfortunately a quite a few negatives which need to be pointed out. There was no WiFi when we arrived and drinks at the bar could only be purchased with cash. Only the next day did it function. Dogs can only stay in standard and superior rooms for £20 a night. We had an excellent partial sea view, room No. 344. Only Deluxe rooms have a full sea view. The higher up you are, the better the view. There is a lift, so no problem. Our very elderly doggie cannot walk far, so we put him in a stroller. The slope for easy access into the hotel is the entrance to the bar area. Of a morning it is locked, so the only way in and out is via a number of steps at the front entrance. We did ask one morning for the door to be unlocked, which they did do for us after we eventually found somebody, but a wheelchair user would not be able to lift that down the steps at the front as we did on the other occasions with the doggie stroller. If you have a dog, then breakfast is a nightmare and needs a reappraisal. We had to sit on the ground floor, go down to the sub-ground floor. Bring up our breakfast on a tray, for which we had to ask. There are no tea or coffee making machines! One has to order in advance and the poor staff have to bring it up to us. They were always understaffed and trying their very best to keep their calm, but the food was always having to be replenished and on one morning there was hardly anything there. There is a wonderful list of breakfast items to order, eg. smoked salmon with scrambled egg on sour bread, kippers, poached eggs, omelettes. Obviously one has to wait, but we felt sorry for the staff having to bring it up to us. The mini croissants are delicious, but I had to ask for them one morning and there was little else there. You need to book your time for breakfast the day before, which one can easily forget. We did it when we had finished breakfast. The moral of the story is don't order breakfast! The hotel is handy for the Eurotunnel, but on foot it is a little way out to the town centre. However, we did find a bus stop nearby into town, which was very handy. Our room was spacious. The bed was comfy. The towels were lovely. There is no hair conditioner, so remember to pack your own. Shampoo and the usual other lotions were available. There is tea and coffee making facilities with biscuits too. No fridge. The biggest problem was we were in the middle of a heatwave and there's no aircon and the windows only open a little due to Health and Safety, none of which is the hotel's fault, and a fan was supplied. We did suffer though from the heat as heat rises and we were on the third floor. There's a nice big TV too and the room is very pleasant indeed. It's a beautiful historic hotel, well worth a visit. Folkestone is a great place too, so don't be put off by all the negative comments; a great hotel, just avoid breakfast.

Nice hotel, clean, comfortable with helpful, friendly staff. Plenty of choice at breakfast. Good location

Parking was a huge issue at night . All the roads are full. The hotel is very dated and dusty. The noise travels from the room above. It was so loud when they got up and showered. Woke us up with a start. Breakfast was nice but small plates . Very noisy room to eat . You were expected to use your fingers to put salt on your meal . The staff were very polite and helpful.

On arrival everything was great ,I was in the small cosy room & perfect,y adequate.The problem I had was with pigeons perching on window when open(I was there in the heatwave)& at 6.15am a pigeon was by my bed.I then needed to go to reception for someone to come up & get rid of it.Nobody answered phone.When it came to showering it wasn't working properly & when I spoke to my son his shower was spurting out from the top.We were lucky though as the maintenance man was still there otherwise would have had to wait until Monday.Finally when booking for dinner that evening i wanted 8.30pm but latest was 8.15 pm . When we entered the dining room it was completely empty except for the two waiting staff.We ended up going into the bar area which was fine but never understood why that wasn't made clear that no other reservations were in the main dining room bar area best It was a shame with these problems as the hotel itself is lovely & in a quiet position on the Leas.Basically a few things need to be addressed but nevertheless it never spoilt our break & we did enjoy the cocktails

I did like the hotel although there were some small issues. Most of the staff were nice and helpful even though they put my booking in the wrong name however, there was one male member of staff who I found to be abrupt and not always friendly and welcoming. Plus the computers were not working and we had to wait a while to check in even though the hotel had emailed me to check in on line which I had done. The free car park is always full so you may want to find alternative parking. We were told there is free parking anywhere in the side road but not so, another receptionist told us the parking is only free within the white bays. The toilet in my room didn't flush every time , the tv remote buttons were caked with food and the toilet seat was loose and moved when sat on. It would have been nice to have had biscuits in my room as others had but maybe you don't get them in a standard room 🤷‍♀️. It is close to the beach which can be seen from the hotel but be prepared for long walk if you want to actually go to the beach, lots of steps and not ideal for buggies or wheelchairs. The hotel is attractive but does not have air conditioning just one fan in each room which in the current temperatures doesn't really do anything to cool the rooms down. The picture was taken about 15 minutes walk from the hotel .

Booking.com or the original hotel cancelled my booking as I was arriving. I found this alternative and the man on reception (Mark?) was fabulous and could not have been more kind or helpful in getting me a fabulous room. The hotel building and location are wonderful and I highly recommend this hotel where you will be treated like a proper guest by all the staff

Topzaak, in al zijn facetten: eten, hospitality, service, ...

We arrived late on the night of the 21st July ‘26 and the night reception staff Hannah and Ellie were extremely efficient, courteous and good-humoured. In the morning Mayur at reception was equally well prepared. A real pleasure to encounter such a good bunch. Top marks! NB

We booked a twin room for one night only as a stopover for a wedding we were attending the next day.We were greeted by a wonderful gentleman on reception who booked us in for dinner later that evening and also booked our breakfast slot.He also recommended a lovely mocktail which we enjoyed in the cocktail bar before dinner.The hotel doesn't have AC but we had a portable fan already in our room on our arrival.Room was spotless and beds amazingly comfortable.We had the pleasure of having Oliver as our waiter for dinner and again for breakfast service the next morning.He was such a wonderful young man who made us feel very welcome and nothing was too much trouble. We would certainly stay here again and would recommend it to anyone looking for a good hotel in Folkestone

The Burlington is a decent hotel and I enjoyed my stay there, but it is something of a basic stay. The rooms were clean and the standard facilities were present and correct (toiletries, tea/coffee/biscuits). The room was a little bit on the small side but ok. The shower was ok, just, could have done with more power. There is no air-con. The restaurant was over-priced with a limited menu so I dined elsewhere. The breakfast was buffet style and slightly sub-standard. Service was ok. There is a reasonable size car park. There was very dark carpetting in quite a few places, giving the hotel a dark feel. It looked like it could do with brightening up. Overall it was acceptable but I have since found there are better to places to stay where I don't mind paying the extra.

Have stayed here before. Room stank when we arrived, a very strong dtain smell. We requested a change of room which the hotel did but it was in a room with scaffolding right outside the main and bathroom windows. We half expected to be woken by a scaffolder peering in. Breakfast was the usual high quality.

Room Type: Cosy Room (with a £5 upgrade) Overall, my recent stay at the Burlington Hotel was a bit of a mixed bag. While the face-to-face service from the front-of-house team was excellent, the pre-arrival booking process, some minor room issues, and communication hiccups held the experience back from being seamless. 1. Pre-Arrival & The "Upgrade" Confusion I booked a great online deal for a cosy room that included breakfast. Shortly after, I received an email inviting me to "make an offer" to upgrade. Unfortunately, the system was glitched—it only displayed a pre-set reduced price with no option to actually input a custom offer. When I telephoned the hotel to sort this out, I spoke to Mark, who frankly could do with some customer care training. He was quite rigid and refused to accept any custom offers, insisting only on their pre-set upgrade options. The superior room was on offer for £25, and though he lowered it to £20, he refused to go any lower. Ultimately, I had no choice but to go for a standard room adjustment for a £5 fee, which was also a rigid, pre-set price with no flexibility allowed. 2. Arrival & Check-In (The Highlights) Upon arrival, the service took a massive turn for the better thanks to Mayur. Fantastic Service: Mayur was extremely friendly and helpful. Clear Pricing: He processed a payment of £55, which clearly broke down to the £5 upgrade fee and a £50 security deposit (to be refunded after check-out). The Key Handover: When I returned after 3:00 PM to collect my key, the receptionist on duty, Roman, was initially a bit puzzled by the booking. However, once I showed him a photo of the registration document completed by Mayur, he quickly got it sorted. Roman double-checked with Hannah (the manager on duty), who confirmed everything was perfectly booked. 3. The Room & Communication Issues The room itself was decent, though I did notice a few minor maintenance issues. I took photos and reported them directly to Hannah, who was incredibly reassuring and helpful. She confirmed the issues would be noted down as pre-existing so they wouldn't affect my £50 deposit refund. A minor frustration: Earlier, when I tried to report a quick query from the room landline, nobody answered the reception phone. This was a bit disappointing, as when I walked downstairs moments later, both Roman and Hannah were at the desk. 4. Parking & Accessibility If you are driving, it is worth noting how the parking system currently works, as the surrounding streets have changed: Onsite Parking: This is still free on a first-come, first-served basis. I was lucky enough to secure a spot onsite during my 2021 visit and again this time (which Mayur kindly noted down on my paperwork). Street Parking & Permits: The entire street is now a controlled zone (residents only, or a maximum stay of 1 hour with no return). If the hotel's free onsite spaces are full, you will need to park on the street. Fortunately, you can purchase a visitor parking permit directly from reception for £7.50 per day to park on the street. The Verdict The Burlington has brilliant assets in Mayur and Hannah, both of whom went out of their way to provide top-tier hospitality. However, the hotel needs to look into its buggy online upgrade system, the telephone responsiveness at reception, and the phone etiquette of some of its booking staff. Would I stay again? Yes, primarily because the on-the-ground staff made me feel valued, but I would probably bypass the online upgrade emails next time!

We'd just like to say how lovely our stay was at the Burlington in Folkestone. Hannah on reception was absolutely fantastic. She was incredibly helpful, booking taxis for us and making sure they were pet-friendly as we had our Skye Terrier, Murdoch, with us. She also called the restaurant to ensure everything was arranged, which really helped make our visit special. We had such a wonderful experience thanks to Hannah and the rest of the team. They went above and beyond to make our stay memorable. We would highly recommend the Burlington to anyone travelling with their dog and will definitely be back!

Lovely suite . Very helpful staff. The food was good without being exceptional. The weather was very hot so a stronger fan would have been appreciated. A very happy stay.

Do the management actually know what's going on in your hotel staff run ragged this will be my last stay here . As a client who stayed 80 plus days last year very sad to say this is my last stay . As a company owner it still amazes me how little is thought of it's staff sad but true you need to realise the staff are the face of your company .

Well after a big let down for a venue for my daughters wedding we had a week to sort something out burlington offered us the venue and wow what a beautiful day it turned out cannot fault anything staff so friendly couldn't do enough for us as for staff unfortunately I didn't get there name but they was the best honestly they deserve a medal best wedding venue u could ask for rooms had everything we needed manager very friendly and helpful couldn't ask for anything better so thank you so much to all the staff in the burlington who made our day 💙

Lovely welcome in reception upon arrival (and departure!). Comfortable and spacious bedroom. Location was great with added bonus of parking.

We had a fantastic stay and couldn't have asked for better service from the team. A huge thank you to Hannah, who was absolutely exemplary from start to finish. Organising accommodation for the South East England hockey team is no small task. With constantly changing numbers, room types, and last-minute requests, it's genuinely like herding cats! Hannah handled every change with patience, professionalism, and a smile. Nothing was ever too much trouble, and she made what could have been a stressful process completely effortless. Her customer service was phenomenal and she's a real credit to the hotel. Special mentions also have to go to Oleksi and Jay behind the bar. They were absolute legends throughout our stay. Friendly, knowledgeable, attentive, and always happy to help, they created a brilliant atmosphere and looked after our group superbly. They are true bar journeymen who clearly take pride in what they do. The whole team made us feel incredibly welcome, and it's thanks to people like Hannah, Oleksi, and Jay that we'll be recommending this hotel and look forward to returning. Five stars all the way!

Really enjoyed the location , only stayed the night to get the early morning tunnel crossing, was perfect for our needs , WiFi is a bit hit and miss to be fair but that was the only minus point

A big thank you to Hannah and all the staff at the Burlington Hotel, we only had a one night stay but it was perfect in every way, a big shout also to Oliver who served our breakfast in the morning, perfect!!

We have stayed here many times because it is such a wonderful hotel. Lovely food, gorgeous rooms, reasonable and a great location. I wanted to upload a review for one of the bar staff whose name is Oleksii. What a lovely and friendly man. Oleksii was so helpful and kind. He remembered details about us and really listened and engaged in great conversations. I feel that he really deserves recognition of the great worker that he is.

We stayed at the Burlington Hotel Folkestone for two nights for a nearby wedding and had a really nice experience. We were given a complimentary room upgrade, which was a great touch. The hotel was clearly busy with wedding guests, but you could tell a lot of effort had gone into making everything run smoothly, and the staff were friendly and accommodating throughout. Overall, a lovely stay and we'd definitely come back.

Excellent spacious double aspect room with sea view. Nice bathroom with great walk in shower. Bed comfortable with plenty of storage. The only thing missing was 2 comfortable chairs. There was plenty of room but the chairs provided were not great. The big disappointment was the catering. We chose the hotel because we prefer to stay in during the evening and we were staying 7 nights. On paper they had a reasonable menu but vegetables seemed to consist of runny creamed mash and savoy cabbage. On the first night we were told no other vegetables were available and after some "negotiation" on the second night managed to have carrots and beans. If you have options, put them on the menu. There is a lazy catering approach regarding vegetable choices. I made it clear we would not be eating every night living on cabbage. We got tired of fighting for a bit of variety and they lost at least £400 to other restaurants during our stay. Breakfast was poorly managed and run. There was a good supply and choice of cooked food but yoghurt, fruit and other cold foods were constantly in short supply and guests constantly asking for missing items. The hotel seemed to be struggling judging on supplies needed when the hotel is busy. The bar area was pleasant enough but quite quiet considering the number of guests. A special mention for David in the restaurant. He has a great manner and kept his cool despite the restaurant problems.

The Burlington Hotel staff were very helpful, polite and friendly. Nothing was to much trouble. The room was amazing very spacious, also we could see the sea from the room, the bathroom was very big. Also the hotel was in a perfect location as it was near the sea, also the town was not far away. Plenty of walks if you have a dog. The only thing that was wrong was we could not put thr shower on a cooler setting it was very hot. My partner tried to put it on cooler but could not. We did mention it to the receptionist the day before we were leaving. We do not know if they did have a look at it, as when I went to have a shower in the morning it was still very hot. We would definitely stay here again

Arrived in June for a four‑night stay and was able to secure a parking space in the hotel's car park, which has approximately 12 spaces. The Receptionist was very welcoming on arrival and clearly explained all relevant information. We stayed in the Junior Suite, which matched the photographs on the hotel's website. The room included tea and coffee‑making facilities, an iron and ironing board, and a hairdryer, although there was no fridge. The bar staff were attentive throughout our stay, and we enjoyed sitting in the garden with drinks in the sunshine on several occasions. At breakfast on the third day, the kitchen had begun to run low on vegan sausages, which are part of the Garden Breakfast. Staff informed us that more were on order, and we were offered additional vegan bacon instead, which we appreciated. On the fourth morning, we again ordered two Garden Breakfasts with vegan sausages. A member of the serving staff returned shortly afterwards to advise that they had now run out completely. We requested extra vegan bacon to ensure we still had a source of protein. We were disappointed, as would any guest who found a key breakfast item unavailable. A supervising staff member then approached our table and, in a joking manner, commented, “I hear you've eaten us out of vegan sausages.” We responded that it appeared someone had not managed stock correctly, to which she replied, “Oh, is that what it is!” There was no apology offered. Upon checkout, the Receptionist asked about our stay. We explained that everything had been good until the final morning; she was extremely apologetic and understanding unlike other staff.

A man entered our room in the middle of the night and we have been treated appallingly, I've given the hotel time to investigate this and act accordingly but it's been a total shambles and we've been made out to be liars and I would tell anyone DO NOT BOOK. A very serious situation could have occurred with a man entering a woman's bedroom and if a single woman was there who knows what could have happened and we were basically told on the night to check out and sleep in the car and then when trying to speak to a manger we were fobbed off for days and even had our number blocked. A staff members behaviour was extremely concerning but due to the nature of this I won't go into it and then senior staff have apparently looked into the room entry and are blaming us although we eventually found out who had entered ( a very drunk and drugged up man from the next room .. who as an extra point had had 3 other complaints made to reception about the loud music and smell of drugs being smoked but had not been removed!) the man told staff he had used a key which opened our door but we were told we left the door open .. which you can't anyway as it's spring loaded. We had no sleep due to the incident and were very upset about the whole situation and although a 50% refund was given “as a gesture of goodwill” we still haven't had all our questions answered and emails not returned! This was a whole series of events that were awful and we still were made to feel we were being blamed. Choose somewhere else that takes your safety more seriously and has staff that can respond accordingly when a situation arises not staff that have no training or experience, I dread to think what would have happened if there was a larger problem/ emergency.

Lovely hotel near to the cliff path and town. Very convenient for the Shuttle to France as well as visiting Folkestone. We have stayed overnight many times. The hotel has a small carpark but there is also lots of free parking on the road at the side of the hotel. Staff are friendly, rooms are beautiful and the food is great.

Clean room, helpful staff, it's an old Victorian building so has its quirks. Car Parking is poor with only about 10 spaces, pay to park on the streets is expensive so do your homework before you travel.

Just spent two nights at the Burlington Hotel, we found the hotel clean, all the staff were friendly and efficient. Bar and restaurant prices reasonable for a hotel. A grand old Victorian hotel.

The hotel is ideally situated for the town centre and harbour. We had a lovely room on the first floor with sea glimpses. The room was spacious and clean, and unlike some hotels these days was serviced every day without request. All the staff were friendly, polite and helpful. There was some noise one evening from a private function but at 10pm when we approached reception about it, it ceased. One small niggle was the breakfast. We chose to eat at 9:00am but when we went down there was very little left. The milk and fruit had run out and there was no natural yoghurt; the cooked breakfast items had been kept warm for so long that they really didn't look appetising at all. More milk and fruit arrived on request. I chose salmon and scrambled eggs from the menu but was told there was no salmon. We stayed three nights and it was the same on the following day. On the third day there was natural yoghurt and salmon! Obviously the delivery had arrived. Always seems odd to me to run out of food and not purchase from a local shop. If you take up an offer emailed to you prior to your stay make a note of what the offer is. I paid £50 for a £60 food and beverage deal as we ate in the hotel one evening. The bill came to just under £60 and I was aske to pay the difference over the £50! The receptionist said there are a lot of deals so wasn't sure; I wasn't asked to pay it and they didn't contact me subsequently. We paid a little more than we usually do for a hotel but thought it was reasonably good value. Overall we enjoyed our stay and would stay again, but without breakfast perhaps.

Hannah and the team were wonderful. We had an amazing time. Great breakfast selection. We particularly loved the poached eggs and salmon. Bathrobes were lovely. The staff were excellent. Location perfect. We had a Seaview. My daughter and I were treated like VIPs. We will definitely be staying again. Thank you Hannah and the team xxx

Had an excellent one- night stay at the Burlington with a spacious bedroom. The staff throughout the hotel were unfailingly charming and polite. The breakfast was first-rate with a plentiful choice and we had a very tasty bar snack prior to a concert visit. Although parking at the hotel is limited, we managed to find a free parking space just close by in The Leas.

From front of house to the room from the room to the bar staff and everything wonderful!! Highly recommended .

stayed at The Burlington for the first time and will definitely return. The interior feels authentic and welcoming, the staff were extremely helpful, and the cooked breakfast was delicious — especially the Kent toast. My room was very spacious, quiet, and perfect for a relaxing stay. Highly recommended.

We have previously stayed at the property and rated it a 5.The room was lovely,and the staff were excellent. The only thing that has resulted in a 4 this time was the mattress and the pillows were very hard and unfortunately we did not have a good night's sleep! I'm not sure if they have changed them?but we didn't have a problem previously.

We just stayed one night with our 2 dogs on the way to getting Le Shuttle to France. The hotel was magnificent and the staff were really helpful and friendly. We were very pleased to find 2 dog beds and 2 dishes for them set up in the room on arrival. We had a lovely light meal in the bar where the dogs were allowed in and the cocktails were spectacular!! We would definitely recommend the Burlington Folkestone as a place to stay with your dogs or without!!

Visited for dinner as a catch up with family and friends. Asked reception about parking facilities she said it would be free. We registered our vehicle only to be later issued with a £60 parking fine. Contacted the hotel and the parking agent to have this charge removed. After posting my initial review, the hotel has contacted me to say the charges have been removed. I do think the whole system needs to be looked at. If it hadn't been for the parking issue I wouldn't have placed this review . Buffett dinner mediocre, maybe because we arrived after 18:30 but vegetables were not replenished, we were left with two servings of broccoli which meant the other 6 people in the group had none . Food was not labelled to say what the dishes consisted of. Gammon was the only choice of meat and not much of that . Cheesecake only a few small pieces left, the steamed pudding had one hard piece on offer so not really satisfied with that offering. Would have been better to have eaten in the lounge with bar food which looked + more appetising

We went to the Burlington again and thoroughly enjoyed our stay. As usual, everything went well. The hotel is very comfortable and warm in cold weather. Staff are always friendly and helpful. The food was excellent and the happy hour in the Bay Tree Bar introduced us to delicious cocktails.

We have just returned home after a very pleasant three night stay at the Burlington. Our first impressions of the hotel were favourable. It's a magnificent building and the inside is just as impressive as the outside. We were booked in efficiently and given our room key. There was no mention of the included glass of Prosecco on arrival or the free room upgrade. Our room was on the 3rd floor. It was compact but very clean. The only downside was the heat coming from the heated towel rain in the bathroom. The bathroom was like a sauna and if we left the bathroom door open the bedroom became unbearably hot The weather was amazing and it would have been lovely to sit outside and enjoy the sunshine however the seats in the outside bar area weren't terribly comfortable. We went to the restaurant at 7.30 for our evening meal. We had pre booked this on line only to be ushered into the bar area by a very harassed waitress who informed us that there was a large party in the dining room. We trooped off to the bar area and waited about 5 minutes to grab the attention of the barman who was busy making drinks for said large party. He advised us to take the menu's and someone would be along to take our orders. 20 minutes later no one came near or by so my husband went to the bar again and a waiter did come and take our food and drink order. No problem with the quality of food at all. Breakfast the next morning was a buffet of hot (warm )and cold food. Again no problems although the cold section seemed lacking somewhat with little choice. Our second evening meal was in the main dining room and again the food was good. For our last meal in the dining room we decided to have the sirloin steak. We both asked for it to be cooked medium rare and when it arrived it was as dry as a bone. We could have and probably should have sent it back but we chomped our way through it. We found the dinner menu to be fairly limited and quite expensive. We enjoyed our stay and would like to return in the future. The staff we encountered are a credit to the hotel

We have stayed in this hotel several times when visiting family and we are always impressed. The hotel is ideally located near the seafront, ideal for a walk, but is quiet. The rooms are comfortable and nicely decorated. The hotel has a good bar open in the afternoons and a cocktail bar downstairs in the evening with a conservatory and outdoor space. The breakfast is plentiful with a buffet plus a hot menu cooked to order. They use local products wherever possible. All the staff ate friendly,helpful and professional.

We chose the hotel because this was a part of the country we rarely visit. Most important to us was an accessible room as my wife is in a wheelchair. We had discussed this when we booked by phone and staff explained how the hotel access would work for us. On arrival reception staff were so helpful in showing us the way around. Our biggest surprise was the size of our room! We doubt we have ever had such an enormous room anywhere we have travelled! Throughout our stay staff were friendly and attentive. Meals in the bar and breakfast room were excellent.

A lovely welcome for myself and Alfie the whippet who remembers where the dog treats are kept!! The hotel is in a great position for walking and the bar which serves food is always friendly and allows dogs. Very comfortable with a dog bed and bowl provided!

Another fabulous stay at the Burlington. Everyone was welcoming and helpful. Room was clean and we had all we needed in it especially the large bath in the bedroom and a large shower in the bathroom. Breakfast was of a good from full English to kippers and staff very willing to helpThe location was perfect and parking no problem. I would highly recommend to anyone. Can't wait to return

Stayed for a weekend break with my husband & dog (great they have some pet friendly rooms). Just on a b&b basis. Smooth check & offered an upgrade from a small double to a standard double as the hotel was not full. Allocated a lovely quirky shaped room overlooking the beautiful green square. That evening we went out for dinner and returned after a few hours. Our room was boiling hot though the radiator thermostat was in zero. That night we slept with the windows open to get some air however for safety reasons they only opened a couple of inches still leaving us very warm. We reported the ‘overheating' to reception in the morning and we were told the heating was controlled centrally, apologies were made and they said it would be remedied. Sadly the second day was the same and again we raised the heating issue with reception who again apologised and said it would be addressed - which it was not. Breakfast is a little underwhelming. The buffet breakfast offer is wide enough in choice but there is not enough volume on display at one time to cater for the number of guests. Consequently customers are waiting to select cooked breakfast items from the heated buffet but there may some items missing. Equally the sliced fresh fruit offer consisted of 1 plate of melon and 1 small pot of chopped fruit salad. The small pastries were good & fresh but there was no bread or rolls. We left this morning and although we did enjoy our stay and consider the hotel very good value for money the lack of action about the room temperature means I cannot consider this a four star hotel.

Another lovely stay, always stay here when on our way to Belgium to see the family. Hotel is lovely with excellent staff. Rooms are very clean and comfy beds. Only drawback I would say is our room was very warm as south facing with no aircon. This may be installed in the future, certainly would recommend having it as I would imagine the rooms are unbearable in July August. However, that being said, we love the hotel.

Online check-in pre-arrival was excellent, and made actual arrival at hotel simple. All members of staff encountered - reception, bar, breakfast service, and enquiry about leaving some luggage for a few hours on departure - were friendly, helpful, and very polite. Can fault nothing!! Room was extremely comfortable, and bathroom really well-appointed. Highly recommend.

Lovely hotel great views, had a two day break and enjoyed every minute of it the breakfast was very good with a good choice all staff were very friendly and helpful definitely will go back

A very nice hotel. The room was small, but as there was only me it was perfect. Shower was good, and the room furnishings were also v good Breakfast was freshly cooked to order. I ate there for dinner also, and it was equally good The staff were very efficient and friendly.

We had exceptional service from Romin he truly made us stay pleasurable with his exceptional service and warm smile amazing customer service he went above and beyond I will truly come back to this place thanks to him10

Stayed here on a work trip for two nights. I'm a power chair user and the hotel does not make any claim to be fully accessible, so I'm sharing my experience here for people who may have limited mobility as to what they can expect. Firstly the staff were (with a small exception) really helpful and lovely, especially Maisie and Hannah on reception. They went above and beyond - a credit to the hotel. Parking - there is one disabled space on the forecourt but everything is really tight on there. On day two I learned (from reception) that Blue Badge holders are able to park in the Permit Zones whilst displaying the badge (this varies by council so I parked some distance away on the first day). Access to the hotel - there is a ramp to the automatic doors to the bar area, but the bar area is only open in the evenings. I got around this by phoning reception and then someone would come and let me in and out. Lift access - well. The lift is tiny. The only way I could get my standard sized chair in the lift was by lifting the footplate and spreading my knees so the front of the seat was against the back wall of the lift. This was ok for my disability but clearly it would exclude a lot of people. Toilets - the disabled toilet downstairs is small, could only just turn the chair around in it. Otherwise ok apart from a big bin next to the toilet which would prevent people transferring from chair to toilet if they couldn't stand. Room - I had a lovely 'accessible' room on the ground floor which was huge, plenty big enough for chair donuts. The bed was high, which was fine for me but would be difficult to transfer to. The bathroom was huge with a walk in shower and a shower seat available (in the wardrobe - you'd have to carry it in), but there was no emergency alarm. I could just about fit under the sink and the mirror was low enough to see from the chair, with an extendable magnifying mirror too. Breakfast - on the first day this was fabulous, with a lovely young man with a pony tail (did not catch his name) who was really polite and helpful, offering us additional items from the menu and bringing us fresh tea. On day two they were a bit fraught with another breakfast being served in a meeting room upstairs, but the lady in charge was quite brusque and made us feel a lot like we were in the way. I asked to be let out of the bar and had to wait quite some time, and in the end someone else came to let me out. By this time they weren't as busy. The breakfast itself was great! The hotel itself is beautiful and really nicely decorated. It's conveniently situated near the prom which is a lovely wheel down towards the town, especially on a sunny evening.

We booked a night stay with my husband and our little dog. We've had a room upgrade to Superior double for extra £15. The bedroom was very nice, spacious, very clean and it has all the amenities. The hotel location is perfect for exploring Folkestone, with a nice sea view and perfect for walking with the dog. The day we checked in we also booked for breakfast, the receptionist has instructed us that breakfast will be on -1 level. So in the morning we went down to level -1 to have our breakfast with our little dog knowing that there must be a separate lounge or bar area for us to have our breakfast as we have a dog. We stood and waited for a few minutes as there was no staff at the dining area, then all of a sudden a staff with a short hair, she looks like Chinese or half, she came out of the kitchen door, she was very rude and told us ‘you're not allowed to have breakfast here with the dog!' I was speechless. Then my husband explained to her and said we know that just show us where we can have our breakfast. Then there was another staff lady, she told us we can have our breakfast at level 0 in the lounge area, and she also served us.

Lovely comfortable clean room. Great breakfast. Friendly helpful staff - we had an excellent overnight stay. Perfect location to explore Folkestone

We booked suite with Jakuzi to have good time, but experience was terrible. Phone line was not working for room service my partner has to go to desk multiple times during our stay. No water in the room to drink, room cleaning was below average, No smart TV. When we filled Jakuzi, water turned black. Only one good thing, breakfast was good and warm in hotel restaurant.

A lovely hotel located on the Folkestone Leas Cliff Promenade. 2 minute walk to the wonderful view from the cliff top. Great place to relax and enjoy the views. Not far from the town center. But also not far from Canterbury. We travelled with our two dogs, had a superb room, which was very clean. The staff were very helpful and made our staff all the better. A great bar and restaurant also. The building from the outside is Victorian but is modern on the inside. Parking can be difficult some nights, but we always found something nearby or were able to use the hotel parking. We travelled a lot, and confidently say the the Burlington has a lot to offer and is well worth a visit. We will definitely return.

Good location, clean, easy check-in, rooms are as described. Breakfast was included and we had option either from english breakfast buffet or alacarte menu.

It is a nice hotel and our dog was catered for a nice location .

My friend and I had a lovely 1 night stay at the Burlington Hotel , the staff were very friendly and helpful , I had upgraded my room at the last minute with an offer and was very pleased , I had a really nice spacious room at the front of the hotel with a dressing area ,with many windows and looked newly decorated ,bathroom was very big with great rain shower and new . Cocktail bar was brilliant with great decor and the barman was very friendly and helpful , food in the evening was also very good , very near the theatre and the leas ,we will go back again for a break

A lovely break in the Folkstone sunshine. The hotel was everything we could have wished for, our room was spotlessly clean and parking wasn't a problem despite previous reviews. Had the most amazing welcome on arrival yesterday afternoon from the lovey smiley receptionist

Very elegant and well presented hotel with comfortable well furnished and very clean & comfortable rooms. Its an old building but well maintained. Staff are very friendly and helpful, which made the whole stay a real joy Hotel manager (Hannah Gower) was an extremely professional and helpful young lady. The receptionist Mark who took our booking was also extremely efficient and lovely. Beautiful sea front area in this opulent part of this lovely old English seaside town. Its a 20 minute walk to the harbor area and town center, but very pleasant to walk along the sea front promenade

Great location and nicely presented hotel. There is a lovely walk just a minute away from the hotel along the cliff top which was great for me as i was staying with my 2 dogs. The hotel was lovely and quiet. We didn't use any of the facilities so cant comment on those. Our biggest issue was the comfort of the beds! The pillows were very hard as was the mattress and so we woke up quite achy! Maybe some new ones would make the stay alot more comfortable!

This was my 2nd stay at this hotel and everything remains impressive. Located in a nice residential set back from The Leas, it's a standout building which delivers on it's kerb appeal. This time my room was looking out towards the sea, fog permitting! My dinner on both evenings was served in the bar area and the food was excellent, as were the portions. Breakfast was cooked to order and served in the restaurant. The staff really make this hotel stand out from big chain hotels. My room was spacious and had comfortable seating. Perhaps the mattress was due for replacement, but I still slept well. Easy walking distance into the town centre and down to the harbour area. Personally I find the walk to/from the railway station a bit of a trek with luggage. Buses from the station heading to Hythe take you close to the hotel.

Right from check in staff were very welcoming, professional and genuinely cared to ensure my stay was as pleasant as possible. The standard of housekeeping and customer care was excellent especially at reception and at breakfast and evening meals. Room was kept clean and made up each day. The standard of food in the restaurant and bar areas both at breakfast and evening meals was excellent. They even had marmite if you asked for it! The opportunity to buy jewellry from a local artist was also a nice touch - perhaps positioning this in a more prominent area would be a good though so all customers know. Wifi is also very strong in the rooms which is great for work. Customer care for dogs was also excellent being a dog owner myself, seeing water bowls and biscuits is a nice touch for people on holiday. Whilst I stayed for business, a holiday at fhis hotel where nothing is too much trouble would be great.

Right from booking in at reception, the staff were very welcoming and ensured throughout the stay that things were okay. The staff in the restaurant at breakfast and dinner were very professional and showed high levels of customer service even getting bowls of dog water and biscuits for customer's dogs. The food at both breakfast and dinner was of a high standard as well as the table service. The opportunity to buy lovely jewellery from a local artist was also a very nice touch. High standard of room cleanliness was evident throughout from the housekeeping team. Prices to stay are also very reasonable considering the service and experience you get. The hotel people genuinely care. Whilst I stayed for business, this would be a hotel I would stay at for my family holidays. This is my first choice hotel for business in and around Folkestone.

We really enjoyed our stay here. The staff were friendly and helpful. Our room was large and well appointed and decorated in a modern style. It was very clean. Breakfast was efficient and all we need to set us up for the day. We wouldn't hesitate to stay there again.

A wonderful place to stay in Folkestone. The Burlington resides just a couple of steps away from the Leas / Lower Leas. A quiet area, with access to the beach and amazing view over the channel. Perfect for strolls, walks, jogs... whatever you prefer. I booked a Double Superior room to have sea view. Upon arrival I was given a room on the first floor which was very spacious, not to say XL. As I was travelling solo I felt a bit lost in it. So I asked at the front desk if per any chance a different one was available, also one on a higher floor. Mark who was in charge that day was very kind and helpful and so I've got the PERFECT room with a view to stay in for the six nights I had booked. The room was clean, cosy, nicely furnished. Everything well maintained. On the first day I found the two towels that were in the bathroom to be stained. There was an additional set (with no stains) available in the room. It didn't happen again and the housekeeping was always impeccable. For the amenities: Everything I needed was available. A nicely equiped tea/coffee facility (I only had tea and bisquits). The toiletries come in large pump bottles, which I welcome for environmental reasons. As the hotel wasn't fully booked I only had "neighbors" for two nights, so most of the time I enjoyed the quiet. Because if next door people watch TV or speak loudly and you don't, you will hear it. The breakfast buffet was nice and rather limited (only a bigger one on the weekend), but additional components can be ordered freshly cooked (e.g. full English breakfast, including a vegan option, porridge, eggs, etc.). A bit of a surprise was the fact, that you have to book your table and the time you want to go for breakfast the day before - just in case you like to be spontaneos in the morning... I would describe the atmosphere in the hotel as decent, welcoming, pleasant, friendly, no-fuss. I always felt safe and "at home" (as a solo female traveler). I love the old staircases, the lovely, charming details – both large and small – in the interior design and the layout of this Victorian building. All the staff I had contact with were kind and helpful. All in all, I enjoyed my stay and would come again. Thank you to everyone who is working at the Burlington and added value to the time I've spent in Folkestone. P.S. If I was a hotel tester and would be asked what to do even better I would say: Cleaning the windows in the breakfast - restaurant would make a big difference. I'd recommend to check the salt and pepper mills daily if there is actually still salt (especially salt) and pepper in it. I would recommend to cover the plate with the cheese, so the slices are not drying out (the cheese only looks nice if you go for breakfast at 7 am). Green tea needs a lower water temperatur. One person (out of the staff that served me) knew that and brought the tea bag at the side.

All the Staff were really friendly, professional, and welcoming. The room was very comfortable, there was free parking outside the hotel and there was a nice bar and restaurant. Only 10 or so minutes drive from the Shuttle. Would definitely stay again.

Loved the location, hotel and luxury. A Best Western two for one winter offer meant we could afford a beautiful suite with mini kitchenette. It was great to feel we were in a luxurious apartment with separate lounge and bedroom. Everywhere was very clean and comfortable. The special offer made the lovely suite affordable and we loved it! The Leas are a beautiful place to stay and we enjoyed going down the ZigZag path to sea level and then explore the old part of Folkestone. Noise wasn't an issue and there was pleasant music playing in the restaurant and bar. Service was professional and very good. The only problem was a delay in getting breakfast on Monday morning. There was only one lovely waitress trying to serve a large number of guests. After a couple of calls to reception, other staff members eventually came to help. Our breakfast on Tuesday was fine however, as there were less guests to serve. We enjoyed our two day stay here very, very much.

Absolutely lovely place to stay , great location, easy parking . The hotel was immaculately clean , all the staff are very smart professional a credit to the hotel. We had a slight problem with heating in our room but within 5 mins of letting them know we was allocated another room . The breakfast is definitely 10/10. The room we had was spacious, extremely well decorated and spotlessly clean , with added bonus if room service every day. My wife and I will definitely be coming back and will with out doubt recommend this establishment to friends and family.

Lovely hotel with really friendly and helpful staff. Only spoilt by the continuous foul language of a couple of other guests..

A signature best western that's not as good as a normal one, the staff were top class and so was the breakfast but a lack of parking and small room (a deluxe). On the one hand there was a shortage of staff on the other the room was perfectly cleaned.

This hotel is a gem, beautiful location, lovely building and wonderful staff who can't do enough for you, we will return.

Our stay at the Burlington Hotel was quite simply the best hotel experience I've had in a long time. The hotel has been beautifully and carefully refurbished, and you can really feel the attention to detail throughout. Everything felt just right, stylish yet comfortable, elegant but still welcoming. From the moment we arrived, everything felt special. The room was amazing, beautifully presented, spotlessly clean, and incredibly comfortable. It was the perfect place to relax and unwind The location is amazing too, perfectly placed for enjoying Folkestone and the surrounding area, making it ideal for a relaxing break by the sea. As vegans, we're often limited when travelling, but not here. The food was absolutely amazing. We had a delicious vegan cream tea with family, which was such a lovely touch, and the vegan breakfast was wonderful; full of choice, beautifully cooked, and genuinely satisfying. It's rare to feel so catered for, and we appreciated every bite. The staff were amazing too, friendly, welcoming, and genuinely attentive. Nothing felt like too much trouble, and their warmth really made the stay memorable. I genuinely could not love it more. If you're vegan this hotel is an absolute gem. We can't wait to return.

Accommodation is well presented, clean, with very comfortable beds and furniture. Breakfast excellent choices, full English, porridge and kippers sampled and we're extremely tasty with excellent service. Dinners were equally good, just be aware that fresh fish options limited on Sundays and Mondays as deliveries not made until Tuesday. Reception very efficient. Lift access to all floors however entrance up a number of steps however assistance is available if required. Parking is limited within the hotel car park, which does have 2 dedicated EV charging bays.

Burlington Hotel 5 🌟🌟🌟🌟🌟 From checking in to checking out Nothing is too much trouble, the staff are very friendly and helpful We stayed in a small ( comfort ) room Absolutely spotless Beautiful large fluffy towels , bed and bedding lovely night sleep. Room has : Tea & coffee facilities, hair dryer, fan , TV , WIFI . Bar is lovely place & breakfast was perfect. Thank you to all the staff . 10mins walk from the Leas . Great value for money.

Love this hotel. Lovely rooms , fantastic food and spotlessly clean. However the best part of this hotel are all the staff. Fantastic bunch who really look after you. We plan to return soon

The hotel is clean and cozy and rhe staff are all very friendly and professional. I would definitely stay again, and have never stayed in a hotel thay had such a relaxing and safe feeling atmosphere! Also the food was delicious and so was the sense of humour! 🥰

The Location of the hotel is well situated with easy walking into Folkestone town centre. It is all down hill to the sea front, and up hill on the way back. Easy to get a cab if you need one. The hotel was clean and the rooms were comfortable and warm. The bathrooms were massive. Plenty of hot water. The hotel staff were excellent, quick to offer help and nothing was any trouble. The Events manager, was outstanding. Always checking in with me that everything was going well, he ran a tight ship. Always making sure the customers and the staff were ok. The value for the masonic weekend was very good and well worth the money. The resident disco was very good and played the list of songs that we had given them. Some of the guests were even able to sleep with their windows open, as the noise level was very low. The whole atmosphere of the the hotel had a good vibe, guests and staff wanted to be there. Parking is a premium, if you cant park directly outside the hotel, then its off road parking, the cost is very reasonable at £7.50p for 24hours. The side road is free if you can find a parking spot. There are 2 electric charging points in the hotel parking and disabled parking bay. It was a good hotel for a masonic weekend, the food on both nights was excellent, I would defiantly go back there and recommend it.

My wife and I, along with our Border Collie, took a short break at The Burlington in Folkestone this week. We were pleased to book direct with the off season special offer that included breakfast which we thoroughly enjoyed on both mornings. There is a genuine old school ambience to be found here, the room was exceptionally comfortable and spotlessly clean. We also enjoyed an impressive dinner on the evening of our arrival and relaxed for a few drinks in the bar prior to retiring to the room. All of the staff that we encountered throughout our stay were tentative to our requests and knowledgeable of Folkestone and its surrounds. We will happily return to The Burlington as the perfect base for this part of the Kent Coast, knowing that we, and our best friend, could not have been treated any better anywhere else. Top marks!

My regular choice now when in Kent for work. Location good, atmosphere good, rooms usually available at a decent price. Always clean and peaceful with good service and food. Keep up the good work.

2 Nights for one offer taken up Thurs & Fri night in room 107 great room good hotel with good breakfast. Only issue was Fri night was "Lorna's birthday party" which was all OK except from 8.45pm to 12 midnight the backing tracks for the 2 so called singers was dum de dum on every song even ballads - so awful. We were warned but hotel unable to relocate room further up. But even on floor 3 the guests were complaining at breakfast so avoid when the hotel has events with backing tracks if you want to sleep. Lorna must be 60+ as most of the songs were 60's & 70's but boy the singers murdered Abba & Boy George. hence reduced from 5 stars to 3. Hotel gained little financially, as guests were mainly local - lots of car doors & chat outside hotel at 12.15am

Chose this hotel as a birthday treat for the girlfriend and from moment arrived to time we left everything was fantastic. We had a junior suite and it was very clean and spacious. Hotel restaurant was closed so we ate in the bar area and food was very tasty indeed as was breakfast. Staff were very helpful and attentive.

What a lovely hotel, right on the promenade! We had a deluxe king room which was beautifully furnished. The staff from reception to the bar were very friendly and helpful! The cocktails in the lovely conservatory bar area were delightful! Would recommend this hotel!

A very very pleasant stay. All the staff were excellent and the breakfast experience was wonderful! Cocktails in the bar are highly recommended by us also.

Wonderful! This is a rarity. A family run hotel. It oozes Victorian/Edwardian charm, but with a modern twist. Spotlessly clean. My room was palatial. But what made my stay so enjoyable was the staff. All of them. Genuinely nice, pleasant, helpful people. When you are travelling solo this makes all the difference. And superbly located near the cliff top, overlooking the English Channel. On a clear day you can see France. Thank you Burlington Hotel.

My wife and I stayed for one night at the Burlington prior to a fairly early LeShuttle crossing to France. The check-in process was easy, the room was small, but we knew that would be the case and was comfortable enough and very clean. We had trouble with the WiFi, as in I could connect to the WiFi but it didn't seem to have connection to the internet. I didn't report the issue as we were only staying the night. Breakfast was very good and service was quick and pleasant. Price for the room including breakfast was very reasonable.

Great hotel. Room and public areas were spotless. All the staff (reception, cleaners, bar, waiting on) we met were friendly, professional and couldn't be faulted. They are a credit to Best Western Folkstone.

Nice room. Lovely staff. Good value. Can't fault it.

Excellent hotel, stayed many times before Quiet and comfortable Booked early for a good price

Excellent Hotel, Excellent Staff, Excellent facilities, The Manager has obviously just finished bottom of the class at hotel school. after taking 2 rooms i parked my large van in the first come first serve parking area, across 2 bays so i didn't obstruction the entrance and after getting up at 3am and travelling for 11 hours i booked in told the reception what id done. She said thats fine as long as I wasn't obstructing the entrance which I wasn't. I then went to my room and went to sleep. An hour and 15 minutes later the phone in my room started to ring, it was reception the manager had demanded that my vehicle was moved because it was parked across 2 bays there was no please or thank you JUST MOVE IT i explained i had 2 rooms I was told it makes no difference so I got myself up and moved the nearest spot that I could fit my van, It was a 10 minute walk from the hotel, later that evening I came down to eat in the hotel restaurant, when I looked at the parking outside there was still 4 parking spaces however in the spot that I HAD to move from was a medium size van THAT WAS OBSTRUCTING THE ENTRANCE Well done on your Excellent customer service Mr Manager maybe you should look at your staff and watch how they treat customers

Hannah booked us into a great room, with sea views. We enjoyed a few drinks in the bar and the restaurant is top quality. Very friendly staff and a comfortable, quiet stay. A real tonic!

Again, another wonderful evening at this hotel, we cant fault it, room was beautiful, food was as ever....perfect, warm scotch egg is the best, we go every anniversary/birthday, would highly recommend

We have stayed at the Burlington many times with and without our dog ( Beany ) she loves it too and ask me to write the review! Beautifully maintained and always spotless!! But must importantly Maisy and Ugne at the front desk are super stars 🌟 Professional and welcoming See you soon!

I've just returned from a very pleasant 2 night stay here with B & B. The rooms are clean and comfortable. Ours had a walk in shower. All the staff are friendly and welcoming The buffet breakfasts are good. If you cannot park in the hotel front car park there is a side road with plenty of parking It has character and style

My partner had stayed at the Burlington for the Kate Bush event at the harbour and had stated how nice it was. I booked the superior twin room for us and what a lovely surprise at just how big the room is, there was also a rather large shower suite. The room looked out over the extensive garden and a large enclosed green area. The decor and general appearance of the hotel is really lovely and I was rather taken by the fantastic carpet that lined the stairs and corridors. A really lovely comfortable hotel with welcoming friendly staff. The meals we took were fresh, hot and tasty. There is also a superb cocktail bar for those romantic moments. The hotel location is close to a bus route and the lovely coastal area with short walks to the harbour and the many restaurants.

This was my second visit to The Burlington, the 1st was in November last year. It's located less than 50 yards from the sea front and just a quick walk of 10 minutes into the town centre. I never hit a change to try their breakfast on my last visit but this morning I had a lovely cooked breakfast, served buffet style with plenty of coffee. The breakfast was excellent and I noticed they do offer vegetarian breakfast too. It's a lovely old building, nicely decorated with lifts if you need them. Car parking spaces are quite limited but you can park in the street outside but make sure you get a parking permit first. I had quite a small double room this time (by choice) and it was warm, well decorated with a safe for your valuables and a nice shower room. The staff are friendly, I didn't use either of the bars but I was only there for one night. I will stay here on all my monthly trips to Folkestone this year. Their range of rooms is expansive right up to a suite.

All that glitters is not gold. The Burlington Hotel in Folkestone is a 4-star hotel, but lacks 4-star service. I live in hotels and always book through Hotels.com and I generally stay several nights and if I like a hotel, I return. I had my first stay back in December because this hotel offers upgrades and they participate in Hotels.com VIP upgrade program. I am a platinum member, and as such, I am entitled to room upgrades, 20% off food and drinks per stay. Here is my 'upgrade' experience. First visit: I was given a basic room with a wheelchair access bathroom. I advised the young lady at the reception that this was not an upgrade. I was then given a large, spacious room, albeit with no view other than the parking lot and street. The jets in the bathtub never worked. I brought this to their attention and eventually they sent someone to investigate. Nothing more was done. The telephone in the room never worked. I had to go down to reception, and when a staff member called the room, they could not hear me. No one made any effort to correct this issue. Zero. Nothing. I stayed a number of days and checked out as I had other plans but returned the same day as my plans fell through. I was given the same room. Between my check-out and check-in, the room had been cleaned, but the phone and the bathtub jets still did not work. Due to their full occupancy I went to stay at a different hotel, returning on January 2. I was refused an upgrade, being told, untruthfully, they had nothing available. I was given a small basic room. I asked for the upgrade. Denied in contravention of their offerings on Hotels.com. I expressed my disappointment. I was given room keys and told to go and look for myself. No one accompanied me. One room had filthy windows and it was a small basic room. The second room looked out on a wall and had no sunlight or daylight. Another small basic room. Then there was the third room. Again small and basic. I accepted it reluctantly. No one offered to help me move my bags from room to room. I had to go back and forth on my own. I sat down with the General Manager and explained this dilemma. I mentioned that I had spent hundreds of £ in the bar and on food and that I had a fish and chips the night before that had been taken from frozen and cooked without being thawed out and the fish was pasty. He made no apology, no offer to make it right. I never received the 20% discount on the food either. I did not get it on the second stay. Later that evening, I went to the lobby and spoke with Mark. He showed me a printout of how much I paid per night - I had booked 8 nights - justifying why I was not entitled to an upgrade. Apparently, I had not paid enough per night. This is not part of the agreement when they offer the VIP service and upgrade. A man appeared, and I do not know his name. I believe his name starts with an M, like Mieke or something. He is Polish, and I only mention this in an effort to ensure that the owner of this hotel knows about this man's misogyny and incompetence. He called the police, lied and had me removed from the hotel late at night, during a windstorm. I had paid hundreds to stay in this hotel. I was always polite and friendly. This man has no concept of customer service or how to resolve issues. Without customers, they have no jobs. If a woman complains about the poor service, he will call the police, inflict humiliation and throw her out. Outrageous. The General Manager Neil never had the courtesy to respond to my email or make any effort to speak with me. The staff have very little understanding about customer satisfaction, going the extra mile. Complain, and we will toss you out. I have stayed in hotels from the UK, to France and Italy and I have NEVER been asked to leave never mind calling the police. This hotel owes me money.

I'd stayed for 2 nights as did a family member separately following the funeral of a dear friend. Perfect space for reflection and relaxation cosy clean beautiful rooms fabulous breakfast in a beautiful space and attentive professional friendly staff to whom nothing was a bother….. special shout out to Mark on reception so very welcoming and accommodating we will make a return journey in summer.

Very pleasant stay, the staff were all wonderful, Hannah on the front desk made checking in hassle free and smooth. The breakfast staff were friendly and efficient. Roman behind the bar made us feel most welcome. Our room was spacious and perfect for our stay. All in all it was an excellent stay.

We loved our stay here. Beautiful location, cosy room and the staff were absolutely fantastic. It was our first time travelling with our old dog and they were so accommodating. Brilliant value for money. Would stay again.

Wonderful stay Wonderful room Lovely staff who went out of their way to be helpful and make our stay really comfortable Look forward to returning soon

This is a lovely hotel. We have stayed twice on our trips to and from France and it is actually cheaper than some of the other chain hotels. It's far superior and is dog friendly too, and not far from the euro tunnel . The staff are all lovely and friendly from reception to the bar and restaurant staff.

We were sent to a room on the top floor and it was freezing cold. The radiators were tepid and would not heat up. We called reception and they sent up a man with an electric fire who said a plumber had been working on the heating all day and had left as it needed a part. He saiid that we should have been informed at reception. The electric fires helped. The shower pressure was almost non existent and needed a pump. We also expected a bathtub but this appeared to have been removed. Lastly, the pillows were small and rock hard. Otherwise the place worked for one night but is poor value.

Hotel is great. Room fab, BUT breakfast is one of my worst ever. food was cold asked again for hot one. But bacon never came. My partner complained and the hotel gave our breakfast money back. Don't have breakfast. McDonald's round the corner.

Excellent location. Beautiful building with a great deal of character. The rooms were comfortable and immaculate. Every member of staff was friendly and helpful.

On arrival on Christmas Day, we were initially pleased to be welcomed by festive music, a beautiful Christmas tree, lights, and garlands at reception. Our room itself was nice; however, the heating was not working, and we had to request a heater as the room was uncomfortably cold. We were staying specifically to spend Christmas locally with family, so this was not an ideal start. That evening, we visited the cocktail bar where the bartender was very welcoming and made an excellent cocktail. Unfortunately, despite the date, there was little to no Christmas atmosphere—no festive music was playing. This lack of festive spirit continued in the restaurant the following morning. Breakfast on Christmas morning was a particularly poor experience. The restaurant was dark, with no Christmas decorations and no music whatsoever. I genuinely questioned whether it was Christmas Day. The waitress appeared rushed and openly stated that she should not have been working and that there were no staff available. We waited 20 minutes just to receive tea and were not given menus. When breakfast eventually arrived—around 30 minutes later—there were only ourselves and one other couple waiting, which makes the delay even more unacceptable.I had smoke samon on toast, the toast was soggy from the eggs not being drained of water, and I had half of a tomato not what you expect from a premier hotel, we wasn't offered nay more extra hot drinks, there were two staff members one the lady that saw us in who was very unapproachable matching around because clearly she didn't want to be working, I raised these concerns with reception at the time and was told tomorrow we would sit in the main area downstairs where the Christmas tree was but couldn't today because they had to prepare it for lunch, and the music was her choice for a change. Sadly, the situation worsened the following morning, and it was clear that no feedback had been taken on board. We were told we could not have coffee as the machine was broken, despite later being told by the General Manager that there was a working coffee machine in the bar. There was no jam, no orange juice, and no smoked salmon available. We witnessed another couple receive their breakfast without eggs, which arrived only after they had finished eating. After placing our own order, we sat in complete silence for 35 minutes, with no breakfast arriving at all. Additionally, we observed staff cleaning tables in a manner that raised serious hygiene concerns—spraying tables and immediately wiping them off, which is ineffective and suggests a lack of basic hygiene training. And as for hygiene the so called diverse quality breakfast (their words not mine) see the pictures, there were no covers on any off it and one lady walked over coughing while making her choice, so thats a big no for me and what happens to this when its left ? covered and saved as can't see they throw all the fruit and cereal in the bin. We requested to speak with the General Manager, who listened but offered little more than lip service. No meaningful attempt was made to resolve the issues at the time other than offering a coffee, which by then was over an hour after we had gone for breakfast and already 10am, I even said we needed to find somewhere to have breakfast, I have worked in management for many years and this could of been resolved on day one, he could of offered us to sit in the restraint and arrange breakfast for us with coffee but it was 10.15 by then so guess the chef had left ? I am also extremely concerned by the apparent difference in treatment between guests who were on the Christmas package and those who were not. Why should guests who are not on a package be treated differently and denied the same experience? Breakfast was, without question, the worst hotel breakfast experience I have ever had, and as for Christmas spirt well there was nothing if you wasn't on the package, not even a Merry Christmas from one member of staff throughout our stay. Given all of the above, I struggle to understand how your hotel can be marketed as a premium establishment.

Lovely room, welcoming staff, dog friendly. We had a wonderful Christmas Day and evening in a relaxing hotel. The hotel went above and beyond to ensure that we had a great day. Thank you.

Would highly recommend this hotel. Our room was huge and spotlessly clean, comfy beds and lovely view. Staff were lovely, in particular the bar and restaurant staff who went out of their way to get our dinner order in without a wait as they had a big booking for 28 people. We loved our stay and already planning to come back.

Simply a lovely hotel, with friendly and helpful staff. The rooms are clean and serviced daily. The hotel exudes an old-world atmosphere with modern comforts. A well-prepared breakfast is served in the morning and there's a cozy bar/lounge for an evening drink. The hotel is right on the seafront, and the center of Folkestone is a short walk away.

We always stay here when going to Leas Cliff Theatre as it's just a short walk away. Basic twin room was spacious and clean, parking out front, very nice full English breakfast. I messed up the booking date on Booking.com so they were surprised to see us. Big thankyou to Mark on reception for getting it changed over, and to the manager for authorising it.

Poor acessibility for wheelchairs, a leaking ceiling dripping away and a unpleasant fecal smell in the room. Wouldnt stay again.

We had a lovely stay in a great room on the 3rd floor with a sea view. The staff were helpful and the breakfast was very good.

After a long journey south for a business meeting it was a relief to find such lovely staff and such a lovely hotel . Throughout our stay nothing was too much trouble and the staff , including Mike on reception this evening were amazing . So friendly , helpful and also so professional.We will definitely be back to stay here again , the place is immaculate and spot on location

Stayed just the 1 night because if early Le Shuttle crossing. Lovely old building but new and modern inside. Loved the big wide staircase with the Christmas lights and decorations. We had one of the smaller rooms, but sufficient for 1 night. Modern, comfortable, quiet and newly decorated. We eat dinner in the bard area. food was good.

Burlington Hotel is a friendly, comfortable hotel housed in an older building. Rooms are generally spacious, well appointed and spotlessly clean. Burlingtons best asset is its cheerful, friendly and efficient staff who make visitors feel relaxed and at home right away. Burlington also welcomes visitors who bring dogs along and they are welcomed in a number of the rooms. Just ask when you book. I have visited 3 times in 2025 and found it the best place to stay in Folkestone, in particular if you have a dog. Well done Burlington!!

A very warm welcome when we arrived at this hotel with our 2 dogs. The hotel is very well presented and every thing is very clean and modern. The food was exceptional as was the service we received. The bedroom was large and well furnished as was the large shower room. As for our dogs they were provided with there own beds and bowls and free biscuits at reception . We would highly recommend this hotel and will certainly stay there again when we are in the area.

We stayed in superior double, the room was very clean, spacious and had a nice bathroom with bath with shower over. We dined in one evening food was great and very good value. All staff in hotel very nice and Hannah on reception was excellent with getting the information we needed. We will definitely make this hotel our preference next time we are staying in Folkestone.

Hotel is ok, stayed before for a works night out, when we got there found that the heating was broke, the hotel had put small electric radiators in but it didn't keep the room warm, asked us if we wanted to pay £28 for breakfast when we checked in then told us the heating was broken, would have been a nice gesture if they had offered complimentary breakfast due to the fact they had there heating down. 😕

My wife and I stayed in a Master Junior Suite, it was large, immaculate, clean and well decorated, with every convenience! The hotel staff at all levels were kind, friendly and understanding, with nothing too much trouble, helping my wife twice when she wandered. The cream teas very good as was the food generally. Parking easy. I would recommend a stay here without hesitation! Thank you.

nice hotel, warm atmosphere, friendly staff, good food. the room had everything, the bed was comfortable, the towels thick and warm.

We had a lovely stay in Folkestone, with the hotel in a lovely location close to the seafront and not too far from the centre of town. The room was very comfortable. We found all of the staff to be very friendly and helpful. The food in the restaurant was very well cooked and the choice was great. We'll be back here for our third visit next year

Top hotel one of the best I've stayed in and I have stayed in many ,quality all round from cleanliness to top food and top staff a really good stay.

My husband and I came to the Burlington Hotel for a long weekend. It was our second time at the hotel; we came back because we enjoyed the first time so much. Our room was lovely with a comfortable bed and the bar and reception areas are very nice. The stand out feature is the staff. Everyone from reception, the bar staff and serving staff were all very friendly, helpful and welcoming. I would like to pay special thanks to Jay, Maxey and Alexy from the cocktail bar and Claudia who served our breakfast every day.

Beautiful hotel close to the coast and pleased to discover it's within walking distance of Folkestone cultural quarter and beach walk. Friendly helpful reception staff, comfortable beds and spacious room. Impeccable service in restaurant downstairs. Ordered from the menu for breakfast rather than buffet and despite environment being very busy due to us all being part of a wedding party, food came in good time, was delicious and warm - porridge, salmon and scrambled egg, Kentish toast, all fabulous. Staff were highly attentive, polite and helpful. Excellent head of catering staff - special mention to highlight her level of hard work and dedication please. Would definitely recommend.

I've stayed in hotels 3 nights a week for the past 37 years and not once have I met such a helpful young receptionist as was on duty today 29/10 at 4pm , there was a muck up with my reservation but this young lady sorted and up graded me to the main suite, This hotel is wonderful, stunning rooms ,incredibly clean, warm , very comfortable bed , great restaurant and bar , All the staff are so friendly, Thank you for everything Burlington

Outstanding experience on a whim to take a night in Folkestone en route to the Calais Ferry instead of getting up hours before dawn - we wished we could have stayed three or four nights rather than one! Luxurious, comfortable night, exquisite king sized bed, spacious and beautifully appointed room and bath, exceptional staff, thoughtful attention for pets (two comfortable dog beds, big dog bowls), delicious food. What else could we have possibly asked for? Thank you! 🌿

So the wife and I book the Burlington for a nice quiet weekend getaway in what you would have though was a nice and classy peaceful hotel. ?. Well read on. So we early evening on and despite the frustration of trying to park your car anywhere near the place the guy on reception was quick and helpful and sorted the parking permits and check in brilliantly. Great clean room and extremely warm if not too warm. Saturday breakfast was really nice with lots of choice and the breakfast room is excellent. Then came Saturday and where it starts to go wrong. We arrive back at the hotel to find a wedding in full flow around 8pm and the Disco is thumpin through the hotel. After a day in France a nice peaceful night would have been appreciated but despite the constant bass from the DJ we get awoken by the guests having a punch up on the lawn under our window and the obvious screams of several drunken women. After five minutes of watching the punches been thrown and the red claret over some guys shirt from his nose it seems to quiten down again after about 15 minutes and the screeching stops. To be honest disgusting behaviour for the rest of the residents in the hotel to have to endure. Burlington Hotel !!!.. I presume this is the bit where we receive the generic apology and how you are passing this review to your management team for 'review' and to please 'reach out' to you. Unfortunately many of your guests were not at that wedding and are entitled to a quiet night. You need to ask yourself do you want the revenue from the wedding but disgruntled guests or are you capable of seperating the rest of your guests from the mayhem of a drunken wedding somehow which would also enable perhaps drunken guests waking us up again at 1am in the morning returning to rooms and partying in the corridors. I still await your bill for the 'pay per view' boxing bout on your rear lawn which we haven't received yet but worth some of the disruption to our weekend. I felt sorry for the girl on reception though fielding questions about the behaviour on sunday morning and something she shouldnt have to be doing for the sake of a bunch of drunks. Dont insult our intelligence mr manager because sorrys dont go anywhere near to our spoilt break. Work out if your guests are more important or the wedding revenue because both wont mix.

Can't say enough for how great the staff were, especially the bar staff. Room/Bathroom was very clean and spacious. We stayed for two nights and our stay was very comfortable. Can't recommend this Hotel enough.

Lovely hotel close to the seafront (you can see the sea), comfortable rooms, and very clean, very pleasant and helpfull staff, very convenient for the channel crossing, would stay again. The only thing I would add is maybe update some of the furniture and fittings but that's just an observation.

Excellent stay at the Burlington Hotel in Folkestone. We stayed 2 nights in the Junior suite and it was Devine. Breakfast delicious and all staff we met were exceptional

We were very impressed with the hotel and friendly staff. We had two dogs so our choice of room was slightly limited. Having said that our rooms were very clean and had lovely views. The food in the Bay Tree bar was delicious and we were definitely go back.!

Had 3 nights here and it was fantastic the staff were very friendly and helpful the room was nice size and very clean the bathroom was of a good size with a nice walk in shower very good breakfast did not use restaurant in the evening so can't comment but if it is any thing like breakfast I'm sure it would be if a very good standard beach very short walk away and city centre 15 min walk away would be very happy to recommend to friends and family

Stayed here twice, en route to and return from, south of France. The location is great for the sea front, Folkestone town and Ferry, or LeShuttle car/train. We upgraded on both occasions and the rooms (one was a suite!) were large, very clean, well appointed/equiped - apart from no aircon and heating not on. The general atmosphere was warm and the staff very welcoming and friendly. Breakfast was very good, although I did have an issue with dinner on one evening. (inedible meat) Thanks to Max in the bar for his company and friendly chat! All in all, a good place to stay and great value for money.

Lovely hotel, staff friendly and helpful. Restaurant nice and food was deliciouslll . Room was clean and tidy, bed was comfortable but pillows hard.

Beautiful hotel with gorgeous views across the sea and into Folkestone. The harbour was a 15 minute stroll. The staff on reception and in bar and breakfast were warm and welcoming. We got upgraded (thanks!) and the room was immaculate and very stylish….wish we were there for more than just one night!

We had a brilliant stay! this was my second stay at the hotel in a month. I really cant fault this hotel from the overall ambience to the wonderful friendly staff. I would definitely will be staying here again. I would recommend this hotel, you wont be disappointed!

Very happy with the hotel in general, location, nice room and staff. Evening meal was very good. Minor issues: Booked breakfast for 9:15, all looked good and plenty of choice, but cooked food was only lukewarm, and although I prefer the sea-salt or rock salt for health reasons, the grinder didn't work for this, I tried two. Would happily stay their again if I visit Folkestone.

Just needed bed for two nights; did not have breakfast or use lounge/bar etc. Room spotless. It and the rest of the hotel that I saw seemed recently refurbished. Seemed pretty good value. My limited interaction with staff was good. Location is great - in pleasant street a minute or two from the sea. Shower (in small double) was in bath.

My wife and I have just spent four days at the Burlington and were very happy with what we found. Our room was extremely comfortable, the food was good, and the staff were friendly, helpful, and efficient. We will definitely stay there again. The Burlington is a very well-run hotel and perfectly located in Folkestone's West End, very close to The Leas.

A wonderful stay from check in to check out top class service Restaurant was very nice great food bar was really modern too very comfortable Well appointed rooms very comfortable No negatives would stay again

Room very clean and spacious, lovely location, very welcoming friendly staff who were extremely helpful to my elderly mum. Good value for money.

Beautiful hotel. Very nice staff, helpful and friendly. I enjoyed my stay here. Ery clean hotel. Nice breakfast, ill definitely visit again.

Elegant hotel by the sea side . I had a massive room , well decorated . Comfy bed and a jacuzzi . My one night stay at Burlington Hotel was great .

Second visit to this hotel and it didn't disappoint. Room different but still very good. Food and drinks good. Location good. Not lucky enough to get a hotel parking space this time but free roadside parking very nearby worked fine. Staff all very good. Weather not so good! See you again soon hopefully.

I had a wonderful stay. The staff are helpful, knowledgeable and work well as a team to give their guests the best experience and stay at their hotel. Checking in and checking out is friendly and efficient. The atmosphere is one of friendliness and relaxation. I enjoyed spending my time on myself and feeling totally chilled. Accessing so many areas where you can sit, relax and enjoy a drink or meal or just survey the pleasant surroundings and atmosphere.

Stunning hotel, great friendly staff, eager to help in anyway. Rooms are spotless with great views. Breakfast especially the smoked salmon was exceptional. Would definitely recommend to friends & will certainly visiting again.

In general hotel is ok, but there are no AC, the lobby area quite old and not ready for early check-in even room is free...just principle, breakfast is poor and not tasty, always some privat events and feelings that you are out of the party)

The hotel was in a great location. Bed was really comfortable and room was excellent. We never had any cold water (strange) in our sink in the bathroom but that was the only thing not working in the room. We used the fan supplied and slept really well. Breakfast was interesting. The lady running things just kept huffing and puffing and sighing when we turned up at 9am. She was really flustered but didn't try and hide it. This seemed to affect all the young staff working there. It all seemed rather out of control. This was backed up by the fact nobody seemed to be allocated tables and food was gone quickly as the serving plates they came on were took small. It all seemed rather unnecessarily complicated and I didn't see any of the breakfast staff smile but I felt sorry for the young waiters and waitresses. The quality of the food was ok, not great but I'd give it pass marks just. Didn't bother with beans as there were none to be seen in the sauce. Oh and the coffee was very weak. Not what I'd expect from the hotel and especially at the prices charged.

This is the third time I have stayed here. Its brilliant. The staff are kind and friendly. The restaurant serves some lovely food. The only problem I had was, having travelled from France there was a problem with reception on my phone. I was told that because the hotel is so close to the coast it still receives some signal from France. I will not hesitate though to return in the future.

Lovely brief stay. Stunning room (suite) lovely meal (Dinner) excellent breakfast. Spotless room! The hotel is set in a wonderful building with sea views. All the staff we met were friendly and efficient, a very nice bar with 1st class cocktails and a restaurant with really good food and service.would highly recommend and will stay again

The Burlington Hotel is in a fantastic location right on the promenade in Folkestone, with lovely sea views and easy access to the town. The building itself is old-fashioned, and the décor is dated, but everything is clean and well maintained. I stayed in a superior room with a sea view, which was spacious enough and had a very comfortable bed. It would have been nice to have a fridge, and the hotel does not offer a gym or similar facilities. On the positive side, the hotel is very dog-friendly, which was the main reason I chose it, and it is also conveniently located for the Eurotunnel. Breakfast was decent, with a better menu than the somewhat limited buffet. Guests with dogs need to book in advance and sit in the bar for breakfast, which is understandable but worth knowing. Overall, this is a convenient and comfortable option in a wonderful seafront setting. Folkestone itself is a surprisingly charming town, and this hotel makes a good base for exploring it, especially if you are travelling with a dog.

We had another wonderful stay at the Burlington hotel. The staff are so friendly and attentive, they just want you to have a great stay On top of that, the hotel is dog friendly for us a bonus.

The hotel rooms were lovely if a little dated. But that is understandable as the building is quite old. The hotel is extremely dog friendly with biscuits for the four legged guests and a photo album of Very Important Pets. The staff in general were very friendly and helpful except for one lady who appeared to be of Asian origin who was very officious and did not have a pleasant manor when dealing with guests. This is the hospitality industry not the hostility industry. The food we had in the bar in the evening was extremely good. But the breakfast was extremely disappointing, the cooked food looked as if it had been left out for far too long. My wife ordered porridge which, when it arrived was basically uncooked. We would stay here again as it was so pet friendly but would probably go out for breakfast.

A calm peaceful hotel in a beautiful old building which retains much of its original character, Clean and comfortable rooms and friendly staff.

The Burlington has the potential to become a 4-star hotel. It's a characterful building set in an excellent location and the rooms are appointed to a fairly good standard. The receptionist on duty this morning is a credit to the company, is approachable, attentive to our comments and very professional. We gave the hotel a 3.5-star rating for several reasons. The bed was uncomfortable. At breakfast, we had a negative interaction with a grumpy member of staff who noted that we were late for our 7:30 a.m. slot, having arrived at 9:05 a.m even though breakfast didn't finish till 10am. .The quality of the breakfast was poor. It looked miserable and was unappetizing. The eggs and beans were overcooked and the bacon was fatty. We had to keep asking for more tea because it was annoyingly served in tiny pots. These are minor points that can be easily remedied.

Lovely hotel, great location, staff are friendly Great value hotel Would definitely recommend it, and will be booking this hotel again

I can't add anymore to what previous reviews have said. The staff were perfect, and went over and above to help. The owners must be proud of their crew. Thank you again. And try to make the Microwave Biscoffe Fudge (Tesco Recipe)

If you are going to Folkestone and not staying at the Burlington, you are in the wrong hotel. Our stay was perfect in this very well presented hotel with comfortable beds and clean rooms. The staff were efficient and attentive and the wider facilities of a high standard in presentation and function. I will be staying again.

Came to stay in Folkstone for three nights for the Triennial and this hotel turned out to be the perfect! The location is quiet and peaceful, yet only a 15 min stroll from town. The bedrooms and other areas were spotlessly clean and all the staff we met were friendly and professional, especially Maisie on reception who gave us the warmest of welcomes and couldn't do enough to help when I needed to book an additional room at short notice. What a star!

Really couldn't fault this hotel. Rooms were small but adequate, great soundproofing and beds comfy. Breakfast was decent also. Staff were excellent although I would like to mention that the manager of the breakfast morning on 18th August, was consistently very rude and shaming of her waiting on staff, in front of customers too. It was unprofessional and the young members of staff were attentive helpful and polite, they were a credit to your team, the manager or supervisor however was not. Other than that this place was wonderful for our stay and great location next to the sea.

A thoroughly enjoyable stay. The Burlington is in a wonderful location, just off the Leas and it's beautiful clifftop views. The hotel is one of a cluster of elegant Victorian/ Edwardian buildings, separated by lawns and gardens. The hotel itself has been modernised throughout - I would personally have preferred more of the original period features to have been retained - but it's all very comfortable and immaculately maintained. The breakfast was very good and we found all the staff we encountered to be very helpful and friendly. We'd certainly recommend it to others, and we hope to stay again in the future.

We had a lovely time at the Burlington. We recieved a very warm reception on arrival and given recommendations for things to do over the next few days. Rooms were clean and comfortable (though no bottled water or biscuits in your room unless you book a superior room, which I thought was a little mean). Hotel is well located on the cliffs above the beach but be prepared for a lot of steps to reach it. We didn't eat dinner in the hotel but used the bar and had breakfast. Hotel bar was nice but very quiet. Dining room was modern & bright with a good breakfast offering. I was surprised that I needed to book a time slot for breakfast but this wasn't really an issue. I think we will return for a mini break at this hotel again

Booked one night for a quick get away. The hotel was clean, tidy and the staff were all friendly. We had a small room at the top of the building, we could just about see the sea which was lovely. Two options of lifts so access was fine. Breakfast was the normal offerings although we were on the later slot so we didn't have as many options. We could have asked for more but there was enough to choose from. We could have ordered from the menu as well. Location was on The Leas which meant we could easily walk along the top or promenade to get into Folkestone. (About 20 minutes). Folkestone itself had lots of bars and eateries to choose from. The harbour arm was great for both evening drinks and coffees. We were pleasantly surprised by Folkestone and The Leas so will be heading back with our son for a family get away.

I stayed in the Burlington hotel on Friday 8th August In a standard double room. This is the 2nd time I have stayed as I enjoyed my first visit. However I was very disappointed with my stay this time. The first room I was given had a large dip in the bed, after speaking to reception they changed my room . The next room seemed ok apart from having 2 dog beds in the bedroom and a dog bowl in the bathroom, luckily I don't have any allergies, it would have been nice to be asked tho ? Around 5.30 in the morning there was a lot of noise from outside in the hotel grounds ,this carried on for at least an hour, then the room above were stomping on the floorboards. The final straw was when I went to have a shower, there was only a hand held shower, fitted much to low ,meaning you had to stand almost kissing the wall to get any water on you. The hose to the head was also leaking very badly meaning there was no pressure at all. There was no ventilation in the bathroom other than a tiny window and the towel rail was not fixed to the wall ,making it very dangerous. I would not expect any of this from a 4 star hotel especially for the price charged. I brought all of this to the attention of reception when I left, and was told management would be in touch. They didn't contact me so I sent an email and still no response. Unfortunately I will not be staying in this hotel again after this. As I have had no response I will have to contact best Western. I will be expecting a full refund.

Room was lovely bright and clean, staff very attentive , cream tea and all meal excellent, would strongly recommend this dog friendly hotel and it was very convenient for a walk into the harbour the Leas.

So many businesses say they are pet friendly but when it comes to it, you wonder. This hotel was great on all levels. It's close to the sea front which meant we could give our dogs a good run. They have specific dog rooms so those who don't like dogs or are allergic to them don't need to worry they have to stay in a room that housed them. We ate in the bar in the evening and the young staff were lovely. The same for those on reception the next morning. It's a great stopover for the shuttle and the breakfast was really good too. The only minor niggle was that £40 for our labs to stay one night (cos we have two) seemed a bit much. But this would not prevent us booking this lovely place again because it was so much better than our other experiences in Folkestone the night before our crossing. And the evening meal was great too. Thanks to all concerned.

we stayed with our 1yo for the weekend. The room was clean and quiet. The staff were welcoming and friendly. we would definitely come back to stay.

Two weeks ago I rang up and booked an impromptu night at the Burlington Hotel. I rang at 10am, spoke to Mark on the Front Desk, room booked and 4hrs later, we were checking in to our room! As it was very short notice, after arriving, I was gutted we were not staying longer than the 1 night as the hotel was so nice, in a great location and all the staff we encountered were very friendly. As I say, Mark on Front Desk made my reservation for me and was still on duty when we checked in. He was very friendly, helpful and welcoming and we didn't have to wait long at all to check in to our room with our dog Willow. It was nice to see how welcoming they are at the hotel with dogs and even had a jar of dog treats in Reception. Willow certainly was made a fuss of which was nice! Our room was a twin bedded room and it was at the front of the hotel on the 3rd floor and we could also just get a glimpse of the sea and over to France which was fabulous. Especially because the weather was so amazing too! Our room and bathroom was spotless and loved the touch of a dog bed/mat for Willow with a water bowl too. There are only 10 car parking spaces outside the front of the hotel but we were lucky to get a space. However, we did know that we could park along The Leas if we could find a space and that was free. Or we can purchase from the hotel a permit to park along the main road that the hotel is on (Earls Road) for £7.50 a day. It was helpful to know there were options! We didn't actually eat in the hotel restaurant at all but had a fabulous walks along the seafront and only approx a 10mins walk into Folkestone. Enjoyed our stay so much for just that one night, I have immediately booked again to stay 4 nights in August. So we will be back! Thank you so much for the very enjoyable stay.

Very nice Hotel in a quite area with lovely big rooms. Just walking distance from the beach and beautiful walking trails

Was very clean and tidy staff where very helpful and polite would definitely, stay again. The hotel has so much character and is very charming.

Room exceptionally clean and well decorated, the whole hotel is looked after. Everyone was welcoming and nothing was ever too much trouble, shout out to Jay in the bar downstairs for the amazing cocktails. A great team who made our stay the best it could be.

We arrived late from a very long drive and the reception co-worker was vey kind and welcoming. Our room was a tat small but very comfortable and clean. We also enjoyed a fabulous breakfast with delicious cooked food. Checking out was fast and efficient with the friendly ladies at the front desk. We'd love to come back!

The parking is not the easiest and there are not a lot of spaces. On road parking is free after 8pm but you have to move by 8am unless you buy a parking permit at £7.70 (think this was daily) we were lucky and managed to park both days at the hotel. You can use the 2 EV spaces but you may be asked to move if someone needs to charge their car The hotel was clean but quite dated and needs a bit of a refresh. Our room was fine for a couple of nights but being at the top of the hotel was very hot, even with the fan on. The pillows were not the best, there was only 1 out of the 4 I found comfy. The shower spread water over the floor, not sure why this happened as the screen looked to be big enough (and we are not big people!!) but somehow the water crept round the side everytime we showered so the floor was soaked (good job we had a good number of towels) On the plus side the food was lovely and the bar area modern, and all the staff without exception were very friendly and helpful.

Our first time visiting this charming hotel all staff without exception were kind friendly and helpful. A special mention to Ollie at breakfast such a lovely person. Good breakfast. Yummy cocktails and a stones throw from the beach. Will be back for sure.

Best hidden gem ever. Fantastic customer service and more. Well run and managed with the best friendliest happy staff.

Arrived Wednesday afternoon in despair having vacated a nearby bnb which was not habitable. Initially there wasn't the availability for us for 2 nights room only. Hannah Gower and her team including Ugne went the extra mile to manage our requirements. We were allocated a double room and had a super 2 day stay. Having been so deflated at our BNB experience the Burlington Hotel and in particular Hannah restored our faith. Many thanks indeed to them and we look forward to returning in the very near future..

A really relaxing stay in a lovely period hotel close to the promenade high above the sandy beaches. Our room was freshly decorated, spacious, and quiet with views over the garden. The staff were friendly and helpful - shame we could only stay 1 night. Luckily, we managed to grab a parking space in the small car park.

An excellent experience in a great venue with fabulous care from the desk team. We had a small issue with the room originally provided, which the desk team resolved quickly, without fuss and entirely to our satisfaction (in fact way beyond what we might have hoped for). We were so pleased with their reaction, we decided to dine in the hotel restaurant, as we felt we should spend our money with people who had already looked after us. I am going to mention a few areas for improvement, but these are so minor in the greater scheme of things. I am only mentioning them because if I have an accurate view of management, I think they would like to know: 1 Personally, I did not like the cutlery. I am aware that there is a view that weight makes the meal feel better, but I found the fork particularly uncomfortable to use, and for the avoidance of doubt, I have no issues with my hands or wrists. 2 Again a matter of preference, but the distressed paint work in the dining room was, for both of us distressing, especially as it clashed with other white surfaces that were not distressed. It just clashed. keep it clean, keep it simple. I do appreciate this is a matter of taste. 3 And I know we could have done something about this, but when we discovered how slippery the floor of the walk in shower (and rest of the bathroom) was, it was too late to see the small sign 6 feet above the floor. I appreciate, a plastic mat, or larger or more prominent sign, would spoil the aesthetics of the room, but perhaps another solution might be available.

Everything went well. We had our usual room, which is light and airy and was kept spotlessly clean. Staff were friendly and helpful - nothing was too much trouble. Hannah, Mark, Madina and Gar were especially helpful in ensuring that our holiday was a great success. Food was good and we enjoyed happy hour in the bar, with Alexi making us some delicious cocktails. We really enjoyed our stay and would recommend the hotel.

We would like to thank everyone at the Burlington for their professionalism and responsiveness during the last few days of very hot weather. They kindly upgraded us to a room with large windows allowing much more ventilation and enabling us to get 2 nights of good sleep. We regularly stay at the Burlington and cannot recommend it highly enough. As always, nothing was too much trouble for the wonderful teams who work so well together: reception, housekeeping, managers and, of course, the breakfast team.

Excellent hotel, room very good with sea view. Staff friendly and helpful. Didn't eat an evening meal there but breakfast really, really good and had a sandwich and pint in the bar which were both good.

Usually stay at another popular hotel ahead of our Shuttle journey, but their additional charges for parking and pets made us look elsewhere. What a great find The Burlington is - located near the sea with lovely grassy walks, excellent reception, high quality bar and food plus free parking on local streets. Easy drive <15mins to Le Shuttle.

Everyone was very friendly and welcoming. The room was perfect for us, with comfortable beds and plenty of room besides. It was great to find a decent hotel that was so pet friendly. Others purport to be but then dogs have to stay in rooms etc. There was a restaurant area and bar area where dogs were welcome and other areas for people without pets. The sea was 2 minutes away with a lovely promenade to walk along.

We had our 2nd visit last week as we stayed last month and had a fantastic time. The 1st time we stayed we opted to upgrade to a superior room which was fantastic lovely big room amazing shower and everything you would expect to get. So we decided to rebook for another night and we book a superior room again as we were so impressed... but we weren't impressed this time, it was a much smaller room, the shower had no pressure just trickled out the fridge didn't work even though we did mention it and they sent someone to look at it but it still didn't work. Not that we go away to watch TV but we do like to have a music station on in the background while getting ready to go out and couldn't access any of the stations. Yes it was comfortable but not what we were expecting especially after our first stay. That aside the reception staff and bar staff are all very friendly and the location is perfect. We would likely stay again but just be aware that if you are requesting a superior room they are not all the same.

During my stay, everything was very comfortable — from the cozy room to the peaceful atmosphere. The staff were always kind, helpful, and attentive. I especially appreciated the charming, typically English ambiance, which made the experience truly authentic and relaxing. The seaside promenade added a romantic touch to the whole setting. I felt genuinely welcomed throughout. Highly recommended!

Beautiful old hotel, well taken care of. Defied my expectations. I had never stayed at a best Western premier before and had previous disappointment at a standard BW hotel. Room was lovely ( it was a very hot day and no air con, only discovered on packing that there was a fan hidden in the wardrobe). Breakfast was a standard level you'd expect, but the cocktails in the bar at happy hour were delicious.

Good location, only 10 minute walk along sea front to Lees Cliff Hall. Comfortable ground floor room with large en-suite and walk-in shower. Helpful friendly reception staff and on-site parking. Breakfast featured good selection of cooked and uncooked options. Only negative was the evening bar staff refusal to make coffee (night-cap coffee and a Baileys) because the coffee machine in the bar " had been cleaned".

We stay here regularly and it is always good. Unfortunately, this time, the receptionist on duty when we arrived lacked the basic welcoming grace that would be expected. We will still come back.

A heartfelt thank you to Maisie, the wonderful receptionist at the Burlington Hotel, for her exceptional care and attention during my arrival and recovery period following shoulder surgery. Her professionalism and efficiency in finding a room and bed perfectly suited to my condition made all the difference. The Burlington Hotel, with its authentic English charm and stunning sea view, offers a truly unique and memorable setting. Thank you, Maisie, for making my stay so comfortable and welcoming.

Love this hotel. Its clean comfortable staff are lovely always smiling great bar with fab cocktails. Feel very comfortable at the Burlington Stayed in an upgraded room which was spacious and very comfortable. It's in a great location and the views are beautiful. Lots of green and trees as well as the sea. Easy walking distance to the harbour arm and into Sandgate.

Beautiful building and super location. Quiet and peaceful. Very near to the seafront and which is quite stunning. Well equipped hotel. Had an equally lovely meal in Bay Tree restaurant downstairs. Using their imagination as much as possible. Room was good correct for the size and price. There was quite a bad sewage smell in the bathroom but that eased over overnight. However I realise that this not easy with a very old building especially on the top floor. Also not sure why the heating for the bathroom floor was on? Also would it not be better to have laminate down on the bedroom floor practical and easy to clean. Staff wise again we were just passing through so don't expect anything more than professional which they were - if anything to add - slightly distant and aloof.

We have stayed at this hotel several times over the last five years, in the same room, the ‘master junior suite', room 104. We love the hotel (rooms, other areas of hotel, location, staff, service). After each visit, we have said to the hotel “please can you fix the WiFi in room 104, both WiFi services available continuously drop out”. We keep receiving an assurance that this will be done, but, when we stayed again from 31st May to 1st June, it still hadn't happened…...

My wife and I had such a lovely stay at The Burlington. Everything was perfect – from the warm welcome to the exceptional service throughout. Dinner was absolutely delicious, and our room was so luxurious and comfortable – we genuinely didn't want to leave!

Very friendly staff. We had a very nice dinner. Because we did not want to leave our dog in the room they set our table in a separate area, which was much appreciated. It was however not an appealing location but the fact that we could have our dinner with the dog present was more important to us. Breakfast was great, lots of choice, a small but diverse buffet area and the ability to order from a menu with the possibility to amend things. Very friendly and helpful staff. It was pretty warm in the room, so we had to use the fan that came with the room and kept the window open. They provided a dog bed and a water bowl. A pet friendly hotel.

Comfortable and clean enough. Great position. Most of the staff friendly and helpful however when asked 1 receptionist when asked about nearby places to eat within walking distance we were told there wasn't anything. Be aware this is not the case as there are several options nearby.

The cocktail bar and service was brilliant. The room was very comfortable and had nice decor. Large double shower. Would have been nice to have a smart TV but that was the only very small issue. The location was excellent and the fragrance of food coming through the hotel was amazing unfortunately we had reservations elsewhere but next time we'll be trying the restaurant.

The hotel is about 20 minute walk from the town centre. There's limited parking at the hotel, but free parking is available around the corner, outside of the control zone. There are some restaurants within a 10 minute walk. Despite a rather dowdy-looking entrance and foyer carpet, the hotel lived-up to its four-star badge. All staff were courteous and efficient. Our standard double room was clean and well-equipped. A fridge would have been a welcome addition. The bathroom was modern, well-designed and included a spacious shower enclosure. The bed was comfortable. The house-keeping staff were excellent. Breakfast included a buffet and other items could be ordered off a menu. The buffet and cooked items were generally fine (egg yolks should be runny, unless hard-boiled). Well done Burlington -thanks for an enjoyable stay!

Mixed bag. Room (small double) was nice but stuffy despite open window. No air con so would be hot in the summer. One part of shower didn't work properly but nice room otherwise. Saying there is parking is a bit misleading as there are only 12 spaces! I did park for free on the Leas. It was unlit and just at the side of the road so not ideal with bags / small kids late at night or in bad weather. Also not great if you are precious about your car! Under a tree was the only spot I could get. Breakfast was nice and overall good location.

Staff very friendly and helpful. Room size very generous and an absolutely amazing sea view from our room. Lovely grand interior, especially the stain glassed windows. Very dog friendly, our third visit will definitely return. Parking limited but free parking available around the next corner.

Our room was tastefully decorated with good storage. The beds were comfortable, the bathroom had a generous sized bathroom with walk in shower. All he staff were friendly and helpful, service was excellent in the bar and breakfast area. We enjoyed a drink in the bar in the evening, they have an excellent range of drinks including cocktails and mocktails. It is a welcoming space to socialize in. We enjoyed our breakfast which as well as a buffet included hot items cooked to order from the menu. We have stayed here several times and will definitely return.

Nice hotel. The suite room was a good size, and had bath and shower. Check In desk helpful to arrange parking permit. Hotel location was great and easy to walk into the town. We didn't use the car all weekend. We didn't eat in the hotel so cannot comment on the food. Will definitely consider this hotel next time we stay in Folkestone.

We stayed for a weekend because we'd heard good things about Folkestone and wanted to explore the town. It didn't disappoint, we had a great time and we enjoyed our stay at the Burlington very much. We stayed in a "Deluxe - Master Junior Suite", room only and as you can hopefully tell from our photos, we had a spacious room , along with a sparklingly clean bathroom. I think it was described as having a sea view, not 100% sure about that tbh. You could see a bit of sea through the roofs of the surrounding houses and they had a telescope for you to look out the window. Location is very close to the sea but about a 20 minutes walk into the centre of town. I'd recommend if you don't mind being a little out of town.

The rooms are lovely and spacious very comfy beds. Breakfast buffet was amazing. Cocktail bar in the hotel. Shirt drive into the town where you can visit the champagne bar at a very reasonable price. Can't fault the hotel and will be returning this summer with some friends

Lovely hotel feel,nice breakfast, room nice could done with water and biscuits in all rooms.mention it was my birthday, no one responded at reception wishing me happy birthday nice position on sea frt, and nice walk in to town,very pleasant and spotless clean hotel

We had our wedding at The Burligton Hotel on the 10th of May. The ceremony was in a church but everything else took place here. I was also here with my family for a few days before and with my husband 2 days after. I cannot begin to describe how perfect everything was, but our most sincere gratitude goes first and foremost to the staff. Every single individual we interacted with added so much value to our experience. They calmed our nerves, they attended to each and every thing we needed, they were SO patient (we had 80+ guests and were very chaotic, misplacing room cards/asking for taxis and changing our minds constantly, language barriers and Eastern european traditions) they accomodated Everything and Everyone! Once our loved ones left, we still felt surrounded by friends. They were so conversational, genuinely interested in how we feel and how things went. They blended in beautifully with our guests, spoke to everyone with calm and engagement. The staff exceeded all our expectations by far! And so did the hotel, as we felt like we were in a castle. The rooms were impecable, everyone was pleasantly surprised with the quality, decorations, and the breathtaking sea/garden views and superb Victorian buildings nearby. The location was excellent, we always walked to the station (even with luggage) and to the centre, to the beach, the Leas, it felt like the best possible spot. Every picture they have on the website is very true to what we found there. A very special thank you goes towards Laurent, who gracefully helped us organise everything. From the first enquiry to the wedding day, he brought his rich experience, knowledge and unique humor and truly embodied the essence of this magical occasion. Not to mention everyone found him hilarious! You could immediately trust Laurent with such a huge event. I wish everyone's weddings would be organised by someone like him. At the end of the day, the prime location, exquisite food options at their restaurant, Huge space for the wedding reception (the Premier room, the bar area, the terrace and garden), the unrivalled quality of the hotel experience and the Perfect staff, The Burlington Hotel truly is the best place for a new beginning!

A charming historical building, well maintained with excellent clean and comfortable rooms. The staff were all so friendly and helpful and the breakfast was very good for both buffet and special order items. I would definitely recommend the hotel to anyone.

We have been staying at the Burlington Hotel for many years on our trips to the UK and have always had a very good experience: beautiful location, friendly staff and pleasant accommodation, with all the comforts. Sadly we no longer have our adorable little Westie with us but the hotel is also pet-friendly and ideal for animal-lovers.

Another very pleasant stay at the Burlington Hotel Folkstone. Very polite and pleasant staff always helpful. The room was light and peaceful. The Hotel is in a very attractive area with nice walks along the Leas. Will definitely return and stay again.

Had a great break at this hotel nice room friendly staff and great food would recommend this hotel for stays in folkestone and great value for money really enjoyed our stay and would definitely return here for another weekday break at sometime

Excellent hotel, clean and tidy. All staff were pleasant, quick to deal with any request. Food was excellent with good choices from evening meals. Positioned near the seafront and I am told not too far a walk into Folkestone. I would stay there again if travelling in the area.

Very nice hotel and perfect hospitality by all means. For my first stay here, the location was my priority. But when I stayed for a week, I loved the large room with refreshed biscuits every day, very large and comfortable bed and the great hospitality of the staff. Next time in March 2025, I stayed again with my husband. He loved here, too. He stayed in the room to stay for 2 days and he said the internet was great and the room was very convenient. Burlington Hotel is our one and only choice when we visit Folkestone.

Had a very good two-night stay this week. Very good staff all round, nice room, very pleasant public areas. Recommended. However, I'm really frustrated that TripAdvisor insists on me padding this text with entirely unnecessary words - not good!

What a lovely hotel very much made by the staff. From the amazing greeting at reception and the wonderful waiters, waitresses, bar staff and cleaning team. It is so true that the staff at the hotel make for the best experience ❤️ The hotel was lovely, clean and modern but it is made wonderful by such a lovely team of people. Well done it's not often you see that hospitality these days

Room was lovely. All recently refurbished. We had dinner there which was excellent. Breakfast good. Bar service great. Staff very friendly and helpful. Would recommend. Parking available. Easy walk to town and buses run past end of road.

The hotel is very nice. The staff were polite and very helpful. Our room was comfortable but above us we heard people walking/pacing about for a couple of hours very early morning on the Sunday. Sunday morning breakfast was dissapointing. No toasting machine and no bread. Waited for more bacon. we were down half hour before it closed. Monday the toast machine was back and we had bread. Breakfast cost of £16.95 not value for money.

My friend and I stayed for 4 nights at this delightful hotel. Everything was spot on, from my initial phone call to enquire on availability to our welcome from Mark when we arrived. The rooms were beautifully decorated with really modern ensuites with large walk-in showers. As we were there for 4 nights, we had one evening meal and 4 breakfasts in the dining room. We were extremely well looked after by Gar, the restaurant manageress, and chose from the hot/cold buffet or ordered breakfast items, freshly cooked, from the menu. We were never disappointed. The location near the sea front was idyllic. We were able to park right outside the hotel in their car park which was ideal as we were able to leave the car there and explore the area by foot/bus. We would not hesitate in choosing the Burlington again if we go back to Folkestone. It was perfect.

Excellent hotel.Everything was clean and could not fault from reception through to breakfast.Would certainly stay again.Parked at hotel with no problem and visted The theatre which was an easy walk.Folkstone harbour was a lovely walk.

I am never disappointed when I stay here, staff are always really friendly and helpful, the bedrooms are all of a high standard and a great variety of choice for breakfast. Finally, it is a perfect location in terms of ease of access to the town centre and the beach.

Stayed 3 nights in a superior double room. Room was great, very large & comfortable. Hotel staff were friendly & helpful. Only issue is car parking. The hotel does have parking for 10 cars, plus 1 EV and 1 disabled space, but chances are they will be all taken. Permit parking is an option on the road outside (£6 per day) and there is free on road parking on the Leas, which starts at the side of the hotel. It is very popular and you can end up a long way from the hotel entrance. Folkestone itself was really good, the main town a walk of a mile or so along the esplanade. A diversion down the zigzag path and along Lower Sandgate road is recommended. A visit to the Bouverie on Bouverie road West is a must for real ale enthusiasts ?

We stayed here for one night with our dog on route to Spain. Our room was lovely, very spacious, clean and nicely decorated with great views down into the very well maintained gardens. The staff were friendly and helpful. We would recommend this hotel and would definitely stay here again.

An excellent hotel. I stayed in the junior king suite and it was fabulous…well worth that bit extra. The room was magnificent, and the bath tub a really nice touch. The bed and bedding were first class. It was so peaceful and quiet, I had a great nights sleep. Breakfast was good also, a great selection . The staff were also brilliant…really helpful

We up graded to a superior room in which we stayed three nights. The room was well worth the extra. It seemed to be recently refurbished to quite a high standard especially the bathroom. The beds were comfortable, the room spacious' the view pleasant and the curtains were blackout. We found all the staff helpful and friendly. There was a well equipped buffet breakfast and alternatives could be ordered from the menu. The only disadvantage was difficulty in parking but this seemed to the same throughout Folkestone. I will be happy to stay her again.

Amazing welcome and friendly, professional service throughout our visit from all, which deserves recognition. Unique hotel with handsome architectural features and stained glass. Wonderful food, very clean room with comfortable bed and nice bedlinen. Well lit bathroom with soft towels and provision of some thoughtful guest extras. Dog enjoyed stretching her paws along the promenade! If/when in this area again will certainly return to The Burlington Hotel.

Second time for me and I made the mistake of forgetting how bad the breakfasts were. Upon arrival at 7am, the supposed start of service, I was told I would need to be off the table by a certain time but the hot food arrived at 7.15am which was bad enough had it not been for the fact that by pot of pretty nondescript coffee arrived five minutes after that. I have stayed in some pretty nice places, and although I would say it was clean enough, it was the surliness of certain members of the team that stuck in my head. Chewing loudly behind the reception desk, not even a courteous hello as I walked past, I got the impression that some of the staff felt they were too good to deal with their guests. I would not recommend and this time I will remember not to go back.

What an experience made very welcome from the minute we set foot in the door. With my wife in a wheelchair it was so easy to use the hotel facilities. Our room could not have been better the size, wet room, and very comfortable bed. Throughout the stay all staff were very helpful and continually made us welcome and took an interest in us as friends rather than just clients.

The room and staff were excellent. Had a great trip out to The Pilot in Dungeness, if you fancy Fish & Chips, as recommended by the receptionist. Breakfast was excellent and the location of the hotel is a few steps from the beach and about a 20 minute walk from the Harbour.

Managed to park at front of hotel, no problems. Welcomed by gentleman at Reception. All hotel staff encountered were helpful. Room clean and comfortable (358). Breakfast, very good. We were a group of ten and the staff sat us together on request. Easy access to good walks, and only fifteen minutes walk to restaurants etc.

Stayed at this hotel for one night. Lovely hotel with great friendly staff. Bar staff were very accommodating. Clean and tidy rooms. Breakfast was as good as you get. We can't fault our stay and will definitely use the hotel again when we visit Folkestone.

Burlington Hotel ideally located near the Leas and spacious sea front. Incredibly helpful and friendly staff who go the extra mile to ensure guests have all they need. We travelled with our Labrador dog who was also welcome which was very nice. Rooms spacious and spotlessly clean with very comfortable bed. All in all a great stay for a long weekend whilst we visited relatives in the area.The only small downside is that Burlington has only around 10 or 12 of its own parking spaces with 2 being designated for electric car charging. That being said there are close by free on road parking but this can also get busy. Unfortunately like many older towns Folkestone was built long before everyone had cars. However, we found that it was not a major drawback as we had fabulous weather for our entire stay.

Quality all the way. The property, staff & level of comfort couldn't be faulted, the only single relatively small issue was the WiFi dropping in & out. Parking was a breeze & staff @ reception very helpfull. the buffet breakfast was excellent & room inclusive

Engaging and helpful team (including Mark on the front desk). Attractive, well- equipped and beautifully clean room. Comfortable bed and well-lit bathroom. I enjoyed staying before - and enjoyed my return visit. Excellent value for money.

Overall a good stay. Would of liked a complimentary bottle of water in the room. Not everyone drinks tea or coffee. Also some sort of anti slip measure for the over the bath shower. tubs are slippery. Otherwise staff were polite, food was good and the room was comfortable.

Had a couple of days here over half term and we were impressed with the hotel. It is a gorgeous Victorian building with fabulous stained glass windows in an area of similar buildings on wide streets. We had a junior suite, which was a huge room with a super king size four poster bed, a sofa and armchair, luxuriously decorated with plenty of storage space. The reason we booked it was because it came with a spa bath, which I thought would be great for my arthritis (and it was). We ate in the restaurant on the first evening and had a very good meal. My fish and chips was fab with really crispy batter and lovely fresh fish. Breakfast was buffet style plus you can order specific cooked items eg porridge and eggy bread! All staff were friendly and helpful. The only slight drawback was the very limited parking on the hotel forecourt. We never managed to get a space so had to park in the street to the side of the hotel and sometimes a long way down it. We booked during a ‘two nights for the price of one' promotion and our stay was therefore an amazing bargain. Will definitely return in the future.

Lovely hotel in a pretty location. Restaurant staff & food were great at breakfast (lots of variety) & dinner. All staff throughout are friendly & helpful. Only thing was the pillows on the bed are a bit hard. Would definitely recommend this hotel.

Great hotel. Staff really make this place. Friendly and welcoming and always eager to help. Our room was fantastic. The junior master suite was plush and extremely clean. Food in restaurant was fab too. We are returning in a few weeks. Will definitely be a regular weekend get away for us. Thank you to everyone who looked after us. You are all doing a fantastic job

Visiting friends in Folkestone, we chose the Burlington for location. We opted for a standard double but were offered an upgrade which we accepted. Our room was fabulous, with a comfy king size bed, three sets of windows with a sea view. There was a dressing area with plenty of electric sockets near the mirror and huge modern bathroom. Breakfast the next day was amazing and the vegetarian option was thoughtful. All of the staff were super-friendly, it would be unfair to single anyone out. The hotel bar was a little pricey (£23 for a large wine and a beer) but lovely surroundings.

Got there at 5pm on SAturday evening. Room FREEZING. I asked at reception about my heating, they said it;'s on a timer til 6pm. Now, this hotel boasts being 250 yards from the seafront, so you can imagine how cold the room is. It felt like I was barefoot on an ice rink in the bathroom. I was here for work. I luckily got a discount, but nonetheless. I got back from work at approx 11:30pm. No one at reception. I went to my room. It was still freezing. I went back out to ask about heating or a heater. No one there. I rang up the various numbers on room phone. Nothing. So I put my hoodie up and tried to wrap up warm. I unsurprisingly did not sleep well and was literally shivering most of the night. I emailed the hotel. No response for 4 days. I finally got told that no one else complained and that reception is staffed 24 hours a day. He was rude and short in his response completely admonishing himself of responsibility. I would suggest he takes a leaf out of the people serving at breakfast, which was the one good thing about this place. Friendly, helpful and very good at their job.

The hotel was peaceful & comfortable. Exactly what we needed. Friendly staff made us feel welcome. The breakfast was very good with lost of options. Very clean and decor in good shape. Brilliant location for exploring Folkestone and for small outings with kids. I didn't *love* the restaurant (perhaps the menu wasn't to my taste), but the kids menu was decent. Only other downside- the cold bathroom taps in our rooms gave warm water- no matter how long I ran them. Annoying when you just want a cool glass of water!

Really nice hotel of a traditional nature. Location is great for the town with a lovely walk along the the Leas taking 15 minutes to the town centre. Car parking is available in nearby streets. Rooms are great, spacious and well equipped. Staff were all helpful and friendly. Only grip was that there was no bread available for a breakfast, otherwise all good. Didn't eat in the hotel restaurant, as lots of local options available within 120 minutes walk.

My husband and I booked a last minute break package through Off Peak Luxury and we chose The Burlington Hotel and I am so glad we did. Our stay from start to finish was wonderful, such a lovely hotel with such lovely staff. On arrival we managed to get one of the last (free) parking spaces of the 12 on site (plenty of free parking on the side road, paid permits to the front road), which was an added plus. Part of our package was "a room upgrade, subject to availability" (usually never materialises due to hotels never having availability) and we were pleasantly surprised when in fact the hotel did upgrade us from a standard Double to a very large Superior Double - Room 120. The room was very large, lots of space, large double bed and sofa (believed it to be a sofa -bed so could turn into a family room - plenty big enough) with glass coffee table, large on wall LCD TV screen, fitted wardrobes and dressing table/desk with vanity mirror and light above. Lovely view of the grounds and garden with partial view of the sea. Decoration was beautiful and lovely carpet. Bathrobes and slippers provided, there was a safe in the wardrobe and hairdryer in bag, plus a fan if required. Room was lovely and warm, as was all the communal areas of the hotel on a very icy cold weekend. Nice to have a thermostat on the radiator so you can turn up or down to your liking. Hospitality tray was good, tea/ coffee and hot chocolate, plus two bottles of still water and shortbread biscuits. Lovely large bathroom with shower over bath, looked new and very clean. Good quality liquid soap, moisturising lotion, shampoo and shower gel supplied as well as small vanity boxes with cotton wool pads, buds and nail file, plus shower caps and shoe shines. Heated mirror. Shower was good and hot. Only criticism would be they should have a slow closing toilet seat. Only thing missing from the room was an iron and ironing board and a small fridge, but these may be supplied in more luxurious rooms. All communal areas of the hotel are lovely, clean, large and relaxing, with very lovely staff everywhere. We had dinner the first night (as part of our package) in the on site restaurant, which was nice, again staff were lovely. Breakfast was equally good, a buffet option of hot and cold food with a menu to choose other hot options or your choice of cooked egg as only scrambled egg was provided on the hot buffet. Bacon, Sausages, mushrooms, tomatoes, beans and scrambled egg. Great location, right on the cliff top, minutes from the sea, with walks either way across the top or down the coastal paths to the beach which had a coastal pathway along to Folkestone Harbour to the left and Hythe to the right. All walks were lovely and only 10 minutes from a selection of restaurants in town and 20-25 minutes to the town centre. Will definitely be back, would highly recommend,

I Took my girlfriend for Valentine's Day and they arranged everything I asked for room looked stunning with flowers and champagne, I booked junior premier suite and it was a beautiful room, staff was very friendly couldn't fault it would definitely go back and was sad to leave

This is a lovely old hotel, recently refurbished in a fantastic position near the seafront. The staff were friendly, welcoming and helpful from the time I phoned prior to our visit, to the time we left. The room was huge, as was the bathroom. As some people have mentioned, it can be very warm but there is a thermostat on the radiator (which I forgot to use!) so you can turn it down. Good choice of breakfast items, the bacon was the best I've tasted in ages! The service was exceptional all round, especially from the waitress who served us at breakfast and dinner on the Monday, unfortunately I didn't get her name. All the staff we met appear to enjoy working there, which makes for a good atmosphere. All in all, a fantastic stay and I shall certainly recommend The Burlington to family and friends. Well done to all the team and I look forward to my next visit!

As Best Western Rewards members, we were lucky enough to be upgraded and we had one of the best hotel rooms we have ever had. Great sea view and extremely well furnished and comfortable. The reception staff were all very friendly and helpful (especially the trainee - sorry, didn't catch her name) and the breakfast was great. We stayed on a 2 for 1 offer, so it was unbelievably good value. Will definitely stay again.

Again excellent service with a welcoming team. This hotel is a real gem. If you are going on the Dover Calais route rather than stay in other mediocre hotels in Dover stay here, 15 mins drive from the port. My evening meal was excellent and the room too. This really is a fab place

Friendly staff and clean and welcoming hotel. I travelled with my parents and my dog and everything was as expected from booking to departure. I had a dog friendly room which had a good set up. The bathroom in particular seemed newly updated. The hotel was also very close to the seafront which made for a great dog walk on arrival.

Really warm welcome at this lovely, slightly old-fashioned hotel. We were able to park right outside and enjoyed drinks and dinner in the Bay Tree Bar. The food (at dinner and breakfast) was very good and all the staff were extremely friendly from reception to the bar and restaurant. Parts of the hotel seem to have been recently renovated and everywhere was spotlessly clean. Our suite was more like a small flat. Excellent bedroom with TV, huge bathroom with two sinks, a sitting room with sofa, a second TV and cooking facilities in a kitchenette, plus a hall and dressing room. All for around £140. Admittedly we stayed on a quiet and wet Wednesday at the end of January, so it was quiet. But as an alternative to more budget options when taking the tunnel we will definitely be back.

In general, the hotel more than lived up to our expectations. Our rooms were well-appointed and the staff were, for the most part, pleasant and helpful. Unfortunately, we chose to be guests there on the night of the staff disco and found the noise very displeasing. We also found the pillows to be too hard. Hannah on Reception was very helpful and engaging. Some of the staff at breakfast were a bit tardy. The building itself is very imposing and the general level of comfort very good.

A second visit to this hotel. Came a few years ago and vowed to return. Was greeted by the lovely Ugne. Such a great receptionist. Warm and professional . We had initial issue with door entry which was dealt with quickly by the lovely Roman. Ugne and Roman are such great assets to the hotel. We found all the staff fantastic in this hotel. All friendly and professional. Our room was a small double. Was spotlessly clean with modern bathroom. Was a little small and we probably should have taken the advice of the hotel and left these smaller rooms to solo travellers. It was warm and cosy though. Before leaving Ugne showed us all the other rooms. We loved them and have booked a master suite for in a few weeks time. The downstairs bar is lovely. Modern and cosy. Had great cocktails and two lovely meals. Food is tasty and reasonably priced. We enjoyed breakfast although we picked busiest times but the young staff did their best to keep food replenished and everyone happy. This hotel is great value and we shall certainly be returning more often

Rooms here are fantastic. We have stayed in several different suites and all are spacious, dry comfortable and well equipped. Bathrooms are lovely with space and great amenities. Staff are really welcoming and helpful , assisting with any enquiries we had. We will return many times

Lovely welcoming hotel in a great location. Our room was spotless with complimentary tea, coffee and hot chocolate, biscuits, bottled water, bath robes and slippers. The large double bed was very comfortable with two plump pillows. The en suite was very clean and the towels were large and very fluffy. The imposing building is beautiful with large stained glass windows on the grand central staircase. The location on the Leas is perfect for walking and has lovely views across the sea and the harbour. Definitely worth a visit and somewhere we will be staying at whenever we return to Folkestone.

Hannah , who has been with the company,4 years is a superb front of the house , the 1st point u see when entering. She is calm, happy, and enthusiastic. We had an up grade as this is possibly our 20th visit . The room was comfortable. The shower needed to be upgraded. . Always stay here .. We would have breakfast, but we only have toast . Which they can't offer. Only a full breakfast . Would definitely recommend this hotel .

Stayed for two nights in January, hotel was very pleasant, clean and quiet. Location is very good and not too far from the centre of Folkestone and the railway station but is still in a quiet and peaceful area very close to the seafront. The room was very well present and well thought out with good facilities. The bar and restaurant were also very good and well decorated and there good choice of food and drink, with room service also offering a good choice and fast service. The staff were polite and friendly and gave excellent service.

We stayed at Burlington BW Hotel last night 14th January 2025, we had a super comfortable double room pet friendly for our spaniel and they kindly put a dog mat and water bowl in the room which was a nice touch. We also enjoyed a bite of supper which was excellent and some lovely wines as well. All the staff were very welcoming, friendly and attentive so they all deserve a well earned positive review. Thank you to the tea on behalf of me, my wife and Bella our cocker spaniel?

This hotel exceeded our expectations! We stayed in a suite which was just beautiful. It seemed newly renovated and had excellent views out to sea. The bed was extremely comfortable, the kitchenette was a handy addition and we didn't want to leave!

Excellent hotel which takes dogs . Staff were all friendly and professional . Room was very clean and bright, good selection of tea and coffee and toiletries were good quality . Breakfast was great., plenty of choice. Thoroughly recommend this hotel. Great location right on seafront

We took the offer of an upgraded room, and we were very glad we did. It was very comfortable with a great bathroom and we could just see the sea. The staff in the hotel are very helpful and friendly. We ate in the Bay Tree one night and the food was excellent, in particular the Barnsley chop.

Superior room was lovely, big and very clean. Meal in restaurant was very good quality and the staff were amazing. Prices in bar area very steep however this is often the case in hotels. We would recommend this hotel it's opposite the seafront.

Lovely NYE stay. Staff fabulous - very attentive and helpful. Room as described “cosy and small” but fine for one night. Sea view was a bonus. Surprisingly quiet at night considering it was NYE. Great atmosphere in the bar with DJ to see the New Year in. The breakfast was good - whole stay was great value. Thoroughly enjoyable will be back.

Lovely accommodation in a nice quieter part of Folkstone, but with easy access to the bustle. Staff are super friendly. Rooms are spacious and decorated well. Bathroom was clean and fresh. The bar had a really nice atmosphere. Would highly recommend

VIP service for you and your dog! I can't praise this establishment enough: the level of service was exceptional and the staff were so professional, they literally couldn't have done more to make us feel welcome and comfortable. The food was delicious and very reasonably priced considering the high quality of the hotel itself. Comfy beds, beautiful surroundings; all in all the perfect stay. Thank you!

We stayed for 2 nights and booked the Junior Suite as we wanted a bit of a treat and a treat was exactly what we received. From the time we arrived through to the time we left, all of the staff we encountered made us feel welcome and they couldn't do enough for us. Our room was on the first floor and had everything we needed. The four poster bed and spa bath were added bonuses. The room was extremely large, clean and well appointed. We heard absolutely no noise at night and the blackout curtains in the room really do block out the light - complete darkness and silence ensured excellent sleep. We partook of a few cocktails in the Bay Tree Bar and I have to say, they were quite possibly the nicest we have tried. The bar staff certainly know their stuff and it was very entertaining to watch but also very tasty to drink. Whilst we couldn't park in the car park, we easily found spaces in the side street which were free of charge. Reception also said that they can provide parking permits for the street for a charge of £6 which I felt was really reasonable. Breakfast was great. As vegans we were very pleased with the selection available. The kitchen cooked us some extra sausages and bacon which was really nice and we left well fed each morning. The only downside we found during our stay was the lack of plant based/vegan options in the restaurant in the evening. The menu advertised at least three main dishes but only one was available - the burger. We had this the first night but really didn't fancy it the second night so opted for a club sandwich the following night (it was nice but a hot meal would have been preferred). We were told it was supplier issues which it could well have been but it was just disappointing that's all. All of the staff we encountered during our stay were very polite, professional and very helpful. Special shout out goes to the restaurant manager - sorry, I didn't get her name - but she was exceptionally good. Always checking if everything was ok but not in an intrusive way. She ensured everything was available and when we had to wait a bit longer than normal for our meal, she automatically deducted some of our drinks cost as a result. A very nice touch. Would we stay here again? Absolutely we would. Loved every minute of it.

This hotel was the venue for my friends wedding. I was helping organise so spent time with the staff pre-wedding. I also stayed for the night before the wedding and on the wedding evening. I cannot recommend the staff highly enough.. From the very first meeting of organise the wedding all the way through to the phone calls we receive the day after the wedding to check in was superb. The staff were exceptional and couldn't do enough for you. Nothing was too much trouble. The bedrooms were amazing and each room so unique in the decor and comfort. I have stayed in a few five star hotels and I would honestly regard this at that level,yet-it still maintained its family friendly atmosphere. We ate in the restaurant the evening before the wedding and food was excellent and the breakfast had a choice of buffet and table service. The three course weddings lunch was enjoyed by all with plenty of vegetables served separately, and the evening buffet had variety and was served hot . I could not find anything that I would have changed, The venue , accommodation, food and most importantly the staff made my friends wedding . Well done The Burlington and Laurent for running a tight ship but with great humour.

High standard rooms and furnishings. Luxurious feeling throughout the beautiful building. Nice food, lovely cocktails. Extremely helpful and courteous staff. Pleasing surroundings right at the beach. Will definitely return soon and highly recommend it one and all

Upgraded to junior master. Amazing. Best room I ever stayed in. Comfortable, beautiful, great bed and the staff and facilities were second to none. Hannah very helpful at reception Had dinner too and staff great there, and food all local, lovely. Great cocktail bar too

One night stay, welcoming friendly staff. Upgraded to superior twin room , very large and spacious, with everything needed for our stay. Comfortable and clean and would recommend this hotel, would stay again if in the area. Large hotel with clean spacious rooms, toiletries, tea and coffee

Really impressed with this place and will be back. Beautiful hotel building and interior. Just been decorated for Christmas and it looked really nice. From reception to the bar people everyone was really friendly, pleasant and helpful. Rooms were nice, clean and well appointed given (in our case a small double) the space. They don't skimp on the heating, it's really warm everywhere. Very relaxed atmosphere and easy to park in one of the side streets.

Friendly staff both on reception - Mark - and at breakfast which was very nice. Chef cooked poached eggs very nicely. The room looked like it had been fully refurbished recently and I'd describe ‘as new' Free parking in the adjacent road. Location is very good for The Lees promenade and theatre

Booked one of the suites for a night away. Arrived early so managed to park in the small carpark. Was greeted at the reception and was made welcome immediately. Went for a long walk, lunch and a few wines before checking in. The hotel is lovely. Amazing architecture with a long history. Our room was lovely. 4 poster bed, spa bath - very comfy and nice. That evening we headed out before returning to have a few in the bar downstairs. Great Cocktails and again a welcoming friendly attitude. A good night sleep followed followed by breakfast. Breakfast was poor to be honest. Eggs cooked to order which is fine, bacon very undercooked and the rest not very warm. Nice sausages. But again on a positive, what stood out was the welcoming friendly manner of everyone. May be a few quid more than a "chain" but well worth it. I know it's a best western but completely independently owned. Will return in the summer. Hope breakfast improves.

The hotel was lovely, decor was immaculate, beautiful seating areas. Staff were very friendly & informative. The only issue we had was that the breakfast was not only cold but there were no selection of eggs. The bacon was totally uncooked, very dissapointing.

I enjoyed my stay. Near to the beach: Just 2 minutes walk to the shore. Seaview. Clean environment. Helpful staff. Breakfast was included and it was good. One of the two doors at the front were accessible. It was a bit confusing as the entrance sign was near the closed one. A plate could be given in the room.

Booked a suite with king bed. Checked in to find out room was actually a superior room. Spoke to reception who said not their problem check with expedia. Checked with agent who advised suite with king bed booked and emailed me proof. They contacted hotel who then offered free brekfast or drinks as a guesture of goodwill. Maybe it was hotels fault maybe a loading error from the hotel supplier but either way a disappointing start. Music thumping through the building until late. Spoke to recepiton who advised they did not book the party. No prior notice given to check in. Really bad experience so far. Was like trying to sleep in a nightclub. The whole point of booking the hotel for some r&r was ruined and we would have been better off not staying. Would not return or recommend.

We booked the Burlington Hotel prior to travelling to France the following morning. The front desk staff were extremely helpful and helped us store our mountain bikes in the secure room on the ground floor. Our room was large, clean and well appointed with a comfortable bed and water/ tea & coffee making facilities. The red wine in the bar was nice and relaxed and Mark was extremely pleasant and helpful whilst serving us. A genuinely nice guy. Parking is easy and located on site. The hotel is situated approx 150m from the sea front in a quiet residential area and is a 10 min walk along the coastal path to the harbour.

We had the most amazing night's sleep at the Burlington Hotel. The room was spacious, very clean and well decorated with high quality curtains. The bed was the most comfortable we have ever slept on. My partner says he is going to phone the hotel to find out the name of the mattress, it was that good The breakfast was first class. Location is perfect for the Leas. All round, I highly recommend the hotel.

When we arrived 10 mins early was basically all stood in a queue waiting as they don't allow you in till dead on the time. Then our room was not ready staff not friendly and one women was meant to be finding out about our room but moved on to someone else and left us hanging. The room was lovely no complaints could of done with a fridge in the room. Down fall some may think is petty but I book hotels that have bars as I like to have a nice fresh glass of fizzy with ice but they only have cans which was not for me I could of took my own cans. I like blackcurrant and lemonade which you need a bar for and as room had bo fridge I had ro go buy a bag of ice and lemonade and keep it in the sink they told me the bar upstairs has lemonade on the pump but it wasn't open so useless comment. Like I said for some it's silly but for me it was a big deal. But we had a nice stay. Staff need to learn to be a bit more friendly you couldn't even chat with them

we have stayed at the hotel before as its close to leas cliffe hall when we have been to gigs. staff were friendly, hotel is clean and the food is really good. my only issue is we booked it direct with the hotel last december on a saver rate of £120 for a night and if you look it up on tripadvisor now its loads cheaper.i had signed up to the loyalty scheme too and unlike other schemes we didnt get offered early/late check in ,or free breakfast and we actually felt really ripped off. even though its a lovely hotel i think in future id go for somewhere a lot cheaper from the start.

I can't rate this hotel highly enough. We were blown away at the staff, cleanliness, service, food rooms, all at such a high standard. Our stay was made even more special by Olecksi, Matt and Craig who went above and beyond to make our stay extra special. All of the staff are a credit to the hotel. 10/10 ☆☆☆☆☆ to everything.

Sadly for us one night only, but well worth the stay. Room was beautiful, spotlessly clean and well equipped. Fantastic location, just near the sea and such a lovely looking building too. Staff were incredibly friendly and helpful and the restaurant was excellent. The recommendation for the Romney Amber ale at the bar was a winner all around. Will stay here again in a heartbeat

The Burlington is our favourite hotel, the staff are excellent and the facilities are lovely. Hannah in particular always looks after us and knows us very well now. It's somewhere where we always return and feel welcomed every time we go. The rooms are finished to a very good standard, and the breakfast is excellent.

I recently stayed at The Burlintong Hotel in Folkestone for four days, and it was an excepcional experience. The breakfast was delightful, and the staff were incredibly kind and friendly. My room was clean, well-decorated, and quiet, feeling like a home away from home. The overall hospitality and confort made my stay memorable. Highly recommended for anyone visiting the área.

We had a lovely weekend stay at this hotel. Our bedroom was modern and spacious with very comfortable beds and great walk-in shower. Great choice of continental and cooked breakfast. All staff were very friendly, professional and helpful. Location is excellent with the seafront promenade taking you to the harbour and Folkestone's old town, with numerous art galleries, cafés and shops. The hotel's bar is cosy and serves a great selection of food. We'll definitely come back and highly recommend. Thanks to the Burlington crew for making us feel "at home" ❤️

We stayed one night at the Burlington for a friends' get-together. It was easy to locate off the M20 and we managed to squeeze our car into a free on-street parking spot next to the hotel, just outside the Folkestone CPZ. Our standard double room on the 3rd floor was very comfortable and clean, with a good sized bed, plenty of towels and toiletries and a spotlessly clean bathroom. The Burlington is a brisk 20 minutes into Folkestone town centre and harbour-side along the clifftop promenade. It's a pleasant walk and the sea-views across the Channel to France make it worthwhile. We didn't have breakfast because there are plenty of cafes nearby for brunch. The 11am check-out made for a relaxed morning before departure.

We stayed in a junior suite and they're worth the extra ££ for the space and bathroom. Hotel staff were very helpful and accommodating, particularly the chap who helps with breakfast. Check in/check out was easy and the location was ideal for a trip to Port Lympne animal park.

Very clean and comfortable, easy to find and parking available. Extremely friendly and helpful staff. Great location for us as meeting friends at a local restaurant. Only stayed 1 night and would probably go for a larger room if staying longer.

This is a great find! Lovely room, nice restaurant, good food, great location. Will stay here again, which I think shows how nice it was. Parking easy and cheap (if not free!), breakfast was extremely good value with plenty of options for all tastes and dietary needs catered for, room immaculate, staff friendly and helpful.

starting with the positives- lovely hotel, comfortable beds and good quality bed linen, nice room. great staff apart from one female reception who was very rude Please be aware if you bring your dog - we did, because of the dog we couldn't go into the restaurant which is understandable, we were in the lounge bar upstairs from the restaurant, unfortunately we were forgotten about and had to inform reception each meal time even though we had booked in a time for breakfast and evening meal. Also we had to have our breakfast and evening meal early or late because of a coach party. Bringing the dog we felt ostracized There is an extra charge per day for having the dog (with is fair enough) this includes a water bowl and a dog bed (this is an old square of curtain fabric with no padding) We did raise a complaint with a manager and things did improve apart from breakfast table was still not laid up ready and had to inform them Such a shame as the problems sploit our stay

Great location, friendly staff. Welcomes dogs though my comment saying I was bringing my dog clearly hadn't been read as when I mentioned it again when I checked in online I was told that I'd booked a non pet-friendly room and would have to upgrade. Which wasn't a problem but would have been if there's been no rooms available. Dinner was excellent and they're happy to serve in the comfortable bar where you can take your dog.

No issues, we enjoyed our stay, always like to visit Folkestone :) I have asked for Prosseco to be arranged in the room for the birthday and upon arrival we also got complimentary sweets that was nicely tied with a bow - nice little gesture from the hotel. Thanks

Great stay as always. Love The Burlington. Only thing I don't like is being made to pay £50 deposit when checking-in. You get it back but takes about 4 days to go back in to your account. None of this is clearly stated when booking on their website

This place is an absolute gem. We stayed on our honeymoon visit to the UK and happened upon it while looking for somewhere to stay prior to heading north. For a relatively small amount we upgraded to a suite with spectacular views of the ocean and garden. Hanna on the front desk was lovely and very helpful! The bathroom is spectacular with a spa bath and the suite has a separate loungeroom/salon with beautiful views. Dinner in the restaurant was excellent! It's easy to imagine the glamourous past this place must have had. Stay here if you want to feel really special. (We wished we could have stayed longer but had an appointment the next day at Biggin Hill to fly a Spitfire!)

The staff were very attentive and provided fantastic customer service, particularly towards my Mum who has mobility issues. We stayed in the superior twin room which was very spacious and had a lovely view of the sea. The meals from the Baytree restaurant were absolutely delicious! I highly recommend the Burlington Hotel if you wish to stay in Folkestone.

Great value hotel, close to beach. Staff were very good and helpful, would recommend this hotel. Parking is available on site but limited spaces. Room was ideal for two people and cleaned every day. Our room had a shower, no bath but was very good.

Lovely stay. The staff were extremely helpful and sorted out a couple of minor requests quickly and easily. The room was quite hot but there was a fan provided which was definitely needed! The room was clean and the bed was comfy. Also had the breakfast which was great value for money.

Reception war very friedndly and the room (and house) was absolutel clean. We trevelled with our dog and paid for this... The (dog friendly) room was very small, was absolutely hot, even when we openend the window the whoöe night. Outside temperature the day was about 20C, was not the reason... for the dog we found an old balnket on the floor, an old tupperware in the bad for water or anything else. Over all it was not the best performance for a Best Western house and price...

We enjoyed our stay very much, our room was spacious and well kept. The staff were very helpful and accommodating. We are granted an early check in and late checkout in additional to luggage holding after check out. Would definitely book again

This place is an absolute gem. We stayed on our honeymoon visit to the UK and happened upon it while looking for somewhere to stay prior to heading north. For a relatively small amount we upgraded to a suite with spectacular views of the ocean and garden. The bathroom is spectacular with a spa bath and the suite has a separate loungeroom/salon with beautiful views. It's easy to imagine the glamourous past this place must have had. Stay here if you want to feel special.

My husband was impressed with the Burlington Hotel in Folkestone and, as someone who worked in hospitality before he retired, he is rarely impressed. The room was comfortable and well-appointed. We stayed in a 'junior suite' and the canopy bed added some ambiance. The bathroom was nice and the towel warmer was a special treat. The large deep jetted tub was enticing, but we passed on using it. Best of all, every employee we interacted with was polite, pleasant, and professional. We felt truly welcome when we arrived and in the restaurant/bar. We didn't have much of a view, but the hotel is located one block away from a beautiful pathway that parallels the English Channel and is lovely to walk on a beautiful sunny day. I wish I could have given an extra half star. There were a few things I wish had been different. First is the parking. Parking in the hotel's parking spaces is free; however, the parking area is very small and we were never able to park there. There is free street parking nearby, but when we tried to park on that particular street we would have been over a 1/4 mile away. This is not great when managing luggage. The street parking near the front of the hotel is convenient, but there is a £6/night fee. This is a modest amount and we paid it each of the three nights we were there. It's not an excessive fee; however, what feels unfair is that guests that get a parking spot get a privilege for free while other guests do not. I believe the hotel either needs to factor the £6 fee into their rate or charge guests who are fortunate to secure a space in the small hotel parking area to make it fair. As an alternative idea, if the hotel doesn't add the fee or charge guests for parking in the hotel parking area, I strongly suggest one of the parking spaces (preferably the one closest to the entrance) be marked with a 15-30 minute parking limit so guests can unload luggage when checking in before heading off to oblivion somewhere down the street. The second thing, which is rather minor, is that there is nowhere to put clothes in the bathroom. There is no surface large enough. Therefore, any clothing you take off or bring to put on after a shower/bath doesn't really have anywhere to be placed except on top of the toilet, which is kind of gross. If you choose not to deal with clothing, you take a bathrobe (available in the wardrobe) in with you and there is a double hook on the back of the door you can use to hang it. The last thing is that there are some things in the hotel where the decor looks dated, past its prime, or well-worn. The carpeting in our room had definitely seen better days and didn't really go with the rest of the beautiful decor. The restaurant also needs an update. The gold metallic accented wall paper is from a previous era (disco perhaps?) and seems odd and out of place. The 'antiquing' of the woodwork also looks tired, especially the flooring trim. It may have been done years ago and looked on-trend, but now it appears like the trim at the floor around the room looks beat up. At a minimum, a fresh coat of paint (without antiquing) on the floor boards would tidy up the space a bit.

Dont go if you have a pet as you will dine alone. Other than that hotel nicely placed and staff helpful with an exception. Folkestone is always well worth a visit the Leas are wonderful for dog walks. Plenty going on good cafe on Leas to sit outside. Pity about rough sleepers though.

Dated but some nice details... staff let this hotel down ...barmen were attentive ...lady in restaurant was abrupt and rude ...reception weren't very welcoming of helpful ...lift was slow and smelly ....needs a good manager.. room was OK...slippery shower...should supply bath of shower mat

Had a fantastic room on the ground floor, high beamed ceilings, comfy bed and large bathroom. My husband is in a wheelchair and the room catered for all his needs. The Bay tree restaurant is new and up to date, the service was a little slow but all the staff were polite and happy. Would definitely return to the this hotel.

Big thanks to Mark on reception - very helpful and checked us in to a very nice room indeed. Managed to get a free parking spot onsite. Checked in to a top floor room with seaview, it was very clean and modern - which was fantastic. We didnt eat at the hotel but can recomend the cocktails from the bar. All round excellent friendly service. We will defiantly stay again when back visiting this great town.

The hotel is a hidden gem absolutely beautiful we had a lovely romantic evening at the hotel and amazing cocktails in the bar. Very close to the leas and a lovely leisurely walk can be had. Also a short way to the Champangne bar /light house. We will definitely be returning.

Had an upgrade to large double. Lovely light, spacious room with a bathroom with a bath with a shower over. Comfortable bed and pillows. Sea view. Great customer service. Good check in with local recommendations. Had a drink at the bar, friendly fast service given there was an event on. Thoroughly enjoyable one night stay. Would recommend.

Nice hotel and nice suroundings. We planned to cross country via the Euro Channel tunnel. Thats Why we booked for one nigth in ths faboullus hotel. All was nice a standard Twin room. The meals in the restaurant were ver nice. We had fish and chips. I was not familiar with the indina touch to the fish and chips. But you can leave it on the plate. The Mash and the fish and de sauces which came with the plate are realy traditional and teasty. Chapeau to the hotel team. Next time i will book again. Thank you.

Very nice hotel great location immaculate modern in historic building very friendly staff clean and reasonably priced bedroom modern comfortable with nice luxury touches breakfast choice good and able to order off menu staff friendly and great location

What a lovely stay we had with family the minute we walked in til we left was amazing, the staff/bedroom/bar/ & (breakfast staff) was amazing too will definitely be back emaculate hotel and good value too not too far from harbour about 15 minutes walking

Couldn't sleep due to room being too hot, no air conditioning. Dog barking throughout the night in the room next door and very noisy neighbours. Room was nicely presented and nicely refurbished and modern. Good access to beach and town centre

What an amazing experience in this hotel Staff were very friendly and helpful nothing was too much trouble Food and drinks were enjoyable and the cocktails were also very moreish Room was a good size and had a sea view All amenities in the hotel were everything you wanted. Would definitely recommend and would return So close to the sea for lovely walks absolutely a beautiful place

What looks like a lovely hotel but plagued with lazy staff and even lazier managers if I'm believe the message got through. It's a huge shame as the room was cosy but clean, the bathroom was well stocked, but one of the main reasons we chose this hotel as we drive an electric vehicle - Problem one… normal cars take the space so I'm unable to charge, with staff not caring … yet there could find out which hotel guest had left that vehicle there as you have to give it as you check in. Problem two - management don't ring you back, but when they want to sell you something else they're happy to email you to spend more money on a room upgrade. Overall I'm not sure it was worth the money they requested for such a small room and the attitude I felt I got from the reception staff, the gentleman that checked us in, was very informative yet couldn't read the audience. If you stay in the double room also - warning make sure you don't both sit at the end of the bed … it tips up and the legs for the bed aren't were you would expect them

We were stopping over before taking the tunnel the following morning and I chose the hotel on price & location. What a lovely surprise it was - in a wonderful position adjacent to the cliff top walks and steps down to the beach, spacious and very comfortable. Couldn't fault it

We had a lovely room, overlooking the garden and with sea views. We had drinks in the bar, including a specially made cocktail during their happy hour. Dinner in the hotel was delicious and well presented. We enjoyed both the buffet for breakfast and the special menu. The staff are really friendly, kind and helpful.

We stayed 2 nights and purchased an upgrade to Superior room, it was really worth just for the dressing gowns, slippers and a safe in room. Our receptionist a man who could not do enough for us he was kind and friendly as I had a couple of questions it was a very good check in. He even told us about the walk down to beach which we have never done in the times we have stayed in Folkestone we usually walk down The Remembrance Road but it has been closed due to land slipping. Room was big with a walk in shower which we asked for. The food in restaurant was very good along with the Staff. The bar by the restaurant served a very good cocktail. Overall a very enjoyable stay

Very nice authentic hotel. Clean room, Great atmosphere. Breakfast was superb ! Highly recommend the restaurant, had dinner there and it was very very good! Location is very near to the sea. Only disadvantage is parkingspace, have to park op public road.

We stayed for one night as it was near Dover. This is a really lovely hotel and staff are very friendly. Ideally placed on the front for a walk into the harbour along the promenade. We will definitely return next time we travel to Dover for the ferry to Calais. They even take dogs. Just loved it

Nicely located just along the front from the main town - was perfect for a lovely walk via the zig-zag path & the promenade. Useful parking on site. We received a reduced rate room upgrade so our room was light & airy with a nice view, super spacious with a lovely big bathroom,. Super friendly & helpful staff pointed us to a couple of perfect places for a great lunch (The Harbour Inn) as well as the best restaurant for dinner (Rocksalt)., both perfectly placed on the harbour side.

The location of the hotel is perfect, surrounded by beautiful architecture, right on the beach, ideal for a wonderful relaxing walk. The food was excellent, especially the breakfast and very friendly and competent service in the restaurant and at reception. Nothing to complain about the hotel room either. We will be back!

Just excellent. It was our 3rd stay, now for 17 nights. Phantastic room with best view over the channel, friendly staff, very good breakfast.... Very quiet location, just seagulls from time to time in the night. Looking forward to coming back next year!

Brilliant hotel.Intimate ambience and superb location.Kind and helpful staff.We came for a three night stay and will definitely come back.The receptionist Hannah was very welcoming. Our room was a standard one and spacious with everything we need. Beautifully cleaned and ample storage…drawers,closed wardrobe,safe. iron and board appeared the minute I requested them.Spacious shower room.We spilled tea on the duvet and staff were so warm and efficient and changed the bedding with grace.Breakfast was excellent.The service was prompt.I ordered boiled eggs which came quickly.Tea was brought to our table within minutes of ordering it.The restaurant was a relaxing place to start the day.We have enjoyed relaxing in the bar and service has been quick and friendly. The hotel manager…Laurence…came to say ‘hello' while we were in the bar and asked if all was going well which was really nice to see that he cared.There is a lovely beach very near for good swimming..the Mermaid Beach.The location at the top of the Leas is wonderful,with paths zig zagging down to the prom.Great for running,strolling,swimming and chilling out We will be back soon.

Overpriced! Don't expect any internet, couldn't get a reception in our room. Hottest day of the year, no water machine. Dirty carpets need hoovering and dusty especially in the communal areas. Breakfast, expect a long wait, food ok nothing special. Creaky floors very noisy and woke us up with the people above us walking around. Check in is 3pm which isn't great.

We stayed at the hotel the evening before getting leshuttle to France. It was a lovely location. Right by the seafront for a walk along it and only 10mins from leshuttle. When we arrived at 8pm there were no spaces directly outside the hotel so we parked on the road right outside and the hotel sorted us a parking permit for £6. The hotel was spotlessly clean and the breakfast was yummy! It's a very old building so it's a bit creaky but that's to be expected. We are a family of 4 but there are no family rooms so we had to book 2 twin rooms which was fine. Would 100% recommend and would not hesitate to stay again.

We had 2 rooms - 1 was accessible and the other was a regular room. The accessible room was very spacious and was really good. The other room was very small but still quite good. We could easily get to both rooms via the lifts. The people at the reception were very nice and helpful. Out of our 5 mornings, we had breakfast in the hotel twice. The food was good quality; however, unfortunately, the service was disappointing. Due to this, we decided that we would have breakfast elsewhere in Folkestone and Dover.

We had a loveley time at the Burlington in early August 24 for a 2 night stay. The room we had was a good size, very comfortable, nicely decorated and well appointed. The staff ere friendly and helpful. The location of the hotel was perfect for us, a 10 minute walk into the centre of town, with a lot of bars and restaurants. The greensward above the sea is less than a minute away, however, getting down to the sea requires a walk with many steps. The "zig zag" path was a lovely way down with lots of seating for pausing if required. Parking in the adjacent road was free and had no problems getting a space.

This is the 2nd time that our family have stayed with the hotel. We absolutely loved it. Originally we booked superior twin room, and luckily got upgraded to a suite with reasonable cost. The rooms and facilities were superb. Staff are super nice.

Overall crappy experience. Inadequate/non-existent parking available at the hotel. Unable to have a second key card for the room, as they had “run out”. Breakfast served only up to 09:45 on a weekend and when attend was reprimanded for not coming at the correct time. The breakfast selection was rather limited. Other additional customer services issues with staff and facilities. For the price paid and brand was hoping for a better experience. Will probably just stay at the holiday inn next time

I visited this grand beautiful hotel with my family. Location is superb, the scenes of the hotel are beautiful & food was delicious. Service is the down side as some staff are great and some do not want to be there whatsoever. The Bay Tree Restaurant manager is some what of a chaotic lunatic, staff were constantly spoken down to and quite visibly upset due to her rudeness, not only that but cursing at other team members over the phone is very far from professional. Bartender in the Bay Tree Bar seemed to be more interested speaking to their pal on the phone (WITH HEADPHONES IN) instead of communicating with customers!? However, not all doom and gloom. The reception team can not be faulted, Ugne and Hannah in particular. The the small manager with the slicked hair was great with my kids and had a great attitude towards work. Even the housekeeping staff were smiley. I would love to say I'd come back but only to see if any adjustments had been made. There is a lot of potential, just needs re-staffing.

Very nice hotel in a great location. Staff were very helpful, however the breakfast staff seemed a little stressed and under staffed. Parking was a problem as spaces are very limited and had to pay an extra £6 to park on the road side. Room was lovely and very comfortable.

First impressions are irreplaceable and unfortunately the Burlington missed the mark. Lack of on site parking, steps into the entrance and in our case a key card system outage, albeit not the hotel's fault. Hannah was helpful on reception and had upgraded our room to a superior with sea view, and very nice it was. However the walls are not thick enough to cut out next doors TV noise. The WiFi was intermittent with the signal dropping out consistently. We ate in the hotel restaurant on the first night and the food was good but ever so expensive and the service fell short too. Breakfast on the first day was okay but no explanation on how the breakfast system worked. Breakfast on our third day proved more difficult with our order as our poached eggs on toast came without the toast, we were supposed to get our own toast despite the request being fulfilled on the previous two mornings. Very nice building but some staff training required. Would we stop here again, no.

A great welcome (Hannah was very understanding on the telephone when we called to say we were hampered by huge traffic issues and would be very late) and very comfortable accommodation in great spot near the promenade. Would definitely stay again

Although there was an issue with the shower, it only had boiling water and scolding boiling water, this made it difficult to shower at a safe temperature. The staff were unable to resolve this issue during my stay. Apart from this issue the hotel was up to standard and I would visit again.

What a lovely hotel…clean and well equipped room..gorgeous beds..righ5 near and beautifully coastal walk. Excellent helpful staff, lots of local knowledge especially Udne and Hannah, evening staff on 24th July 2024. will definitely come again ?

Just a one night stay to collect our newly adopted cat arriving from Greece that day. Very nice room, spotless, comfortable bed and good size bathroom with a good strong shower over the bath. Perhaps a little on the warm side in the room. Breakfast buffet offered a good range and in addition able to also order different egg and other dishes off a menu (all inclusive). Staff couldn't have been more helpful and friendly.

We had our wedding reception at this beautiful Victorian hotel on 28 June 2024. This was planned over 3 months involving several meetings with events coordinator, Jess Green. We found Jess to be friendly and professional throughout. She paid attention to detail and was usually able to resolve those nagging issues that crop up when organising such an event. Her approach was calm and reassuring which allowed us to us approach the day confident it would be the wonderful occasion it turned out to be. The management at the hotel, including General Manager Laurent and the owners were also fully supportive resulting in a truly wonderful and memorable occasion. We also found some of the other suppliers that contributed to the day during an earlier wedding fair at the hotel (i.e. photographer and room sylists). The hotel catered for 50 wedding guests, some of whom described the food as the best they had ever had at a wedding. Others said it was the best wedding they had attended, which was testament to the relaxed and friendly atmosphere and efficient coordination of the event. Our thanks to all management and staff at the hotel for your contribution to our incredible wedding day.

We booked the Burlington as we wanted to go early next day with the train to the mainland. During check-in we we upgraded to a dog friendly room. It was quiet, the dog got its own blanket and got its own water bowl as a service from the hotel. This is really dog friendly. Happy dog, happy dog owner. Ask for room 119. Next time we use the train we will stay there again.

Very friendly hotel staff. The vegan bacon and sausage for breakfast were excellent. Dog friendly. Nice location short walk from town and straight on to the coastal path for walking the dog. We will go back. Rooms were clean and good size. The end.

As always, our stay at the Burlington was superb. The reception staff are excellent as are the breakfast and bar staff. We have been visiting this hotel for years and usually stay 3 or 4 times in a year and love it. It is close to the Leas so a beautiful view. Not all rooms have a seaview but it's not a problem as it's in such close proximity to the sea. Folkestone itself is up and coming and a decent bus service to visit Hythe, Canterbury etc. As always, we will return!

Great location close to the seafront. Well maintained decor in our room and public areas. Polite friendly staff. Very good breakfast with wide variety of food options. Clean room with excellent shower and fluffy towels. The hotel has clearly been refurbished and modernised inside but so many beautiful, original features within the building have thankfully been retained.

Don't normally do reviews but we were disappointed with a few things. Front desk staff were disinterested and unwelcoming both at check in and departure, more training required! Internet was very poor by modern standards. So slow unable to complete work tasks. Others have complained but apologies will do little to fix the problem. Breakfast staff might benefit from a little more training, checked in, asked to take our seats and then nothing ! Had to search for someone to eventually produce some coffee. Nice hotel, lovely location but staff training needs a boost.

Lovely hotel, a 2 minute walk from the beach. Hotel staff were super friendly & helpful! Rooms were very clean & comfortable. No AC, but windows open with the sea breeze - wasn't an issue! Hotel has free, but limited parking. If no spaces within the hotel, simply park down the side where you'll find ample parking with no restrictions. Will be staying again in the future. Thanks again!

I had a fantastic stay at the Burlington - ideal location, steeped in history, in the most beautiful part of Folkstone, echoing its heyday as Londoners destination of choice by the sea. The rooms are beautiful, the staff are knowledgeable and welcoming, and the bar a standout. Throughly enjoyed my time, and will be back again soon.

The Burlington Hotel in Folkestone was an excellent place to stay. It is located in such a great location. Truly pet friendly. Good communication from booking to arriving. The staff were lovely and very helpful. There is limited parking. The layout of the hotel was excellent, even with a small lift! Breakfast was good, I would not say exceptional though although the staff were very keen to help. We will return in future and will always book room number 343 as it was truly excellent. We have stayed in bigger rooms but it was appointed to the highest standards, with amazing views.

Excellent venue for the tunnel especially if you have a dog. Service was excellent. The food was also excellent and was good value. Parking can be an issue but ok if happy to pay for the permit. I was impressed by the area as I had heard Folkestone was quite run down.

The room was very clean with lovely fluffy towels. Great cocktail bar and restaurant. Our meal was excellent . We will definitely stay here again as it is just a short distance to the Chunnel. Very friendly and helpful staff. Parking was a bit of an issue as there is limited parking spaces.

A real traditional hotel. We had a tastefully decorated room with a comfortable, clean bed. Very clean, spacious bathroom with his n her sinks, very large shower and bath. We were staying two nights for a special anniversary and the tea tray was replenished so we were well stocked for the whole stay, the housekeeper was very attentive and efficient. On checkout the receptionist was very informative, pleasant and helpful. We had a delicious dinner in the Bay Tree restaurant (fish hotpot). Stunning walks when weather permits. We will be back!

There isn't too much choice in Folkestone for upmarket accommodation so took a punt on the Burlington. We weren't disappointed. From the friendly welcome to the huge room that slept us all (two adults, a 5yo and a toddler), we couldn't have been happier. Only minor annoyance was the WiFi which was patchy and/or slow. Couldn't stream anything and mobile data wasn't a good signal either. Not worth complaining about for a one night stay, but if I was staying longer I'd have mentioned it. Folkestone is a great little town these days, and in our view better for a break away from London than Margate or Whitstable. It's a 15-20 minute walk to the harbour and town but very pleasant up/down the zig zag path and through the gardens or Leas on a sunny day.