ROOM 1
ROOM 2
ROOM 3
Promotion code

Best Western Plus Burlington Hotel, Folkestone

4.0/5  - basé sur 1277 notations.
3-5 Earls Avenue, CT20 2HR, Folkestone, Great Britain - See map
Best Western Plus Burlington Hotel - Exterior view The Best Western Plus Burlington Hotel is ideally located in the center of Folkestone. Come and experience our hotel near the major tourist attractions. Best price guaranteed and exclusive deals.

Set in tranquil surroundings and overlooking the English Channel, the Best Western Plus Burlington Hotel was built in the 1890s and still holds its Victorian charm, whilst offering all the mod cons you’d expect of a contemporary hotel. Just a 10 minute walk from Folkestones town centre and 4 miles from the channel tunnel terminal, it’s the ideal base whether you’re visiting for a break or simply passing through.

Best Western Plus

Burlington Hotel

LABEL_ITINERAIRE

LABEL_DEPART:

LABEL_ARRIVEE:

Hotel advantages

  • Cocktail lounge
    Cocktail lounge
  • Outdoor parking
    Outdoor parking
  • 24-hour front desk
    24-hour front desk
  • Multilingual staff
    Multilingual staff
Show More Show Less

Guest reviews

In partnership with tripadvisor fr
Certificate of Excellence 2018
based on 1278 guest reviews
NOTE ISSUED
Excellent
597
Very Good
450
Average
164
Poor
50
Terrible
18
REFER TO NOTICE
Business Business
94
Couples Couples
688
Family Family
229
Friends getaway Friends getaway
148
Solo travel Solo travel
54
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"Exceptional"

5
09/11/2018

Enjoyed a relaxing one night layover with my dog on the way to the Channel Tunnel. The stately hotel is beautifully renovated with modern amenities. Bed and rooms were comfortable and quiet with windows that partially open for fresh air. Toiletries are luxurious! My dog was welcomed with a water bowl and comfy pet bed. This is the perfect place for pets with lovely seaside walks just outside the door. For pet owners, a table is set up in the attractive bar area, as animals are not allowed downstairs in the restaurant. I was offered a menu of delightful looking cooked breakfast choices, however just preferred a Continental. I was able to leave my dog, attached by lead to a chair and go downstairs to the restaurant to take items from the buffet. This was a great option, which may not be obvious for dog owners. The buffet is simple but plentiful with toast, fresh jams, fruit, juice, yoghurt and cereal. Mollie on reception was exceptionally helpful, pleasant and professional. Overall an excellent experience and great value.

"Luxury by the sea!"

5
08/11/2018

I was staying in Folkestone visiting family for my 40th Birthday so decided to get a suite. I was very pleased at the value considering how luxurious the finishes were and the amount of space all paired with sea views!! Staff were all very friendly and helpful particularly at breakfast getting our baby into a high chair. Will 100% be coming back.

"Will definitely return."

5
06/11/2018

What a beautiful building and so well restored,the most amazing windows on what I would call the 'Grand Staircase'.Our room,for one night, although small was very prettily furnished.Tea and coffee provided in the room.The only negative was the wifi reception and the tv reception,a bit hit and miss.We didn't have breakfast because of an early start.This was less than £40 so extremely good value.

Laurent B, General Manager at Best Western Plus Burlington Hotel, responded to this review
Dear Guests, Thank you for your review and glad to hear that you enjoyed your stay with us. Sorry for any inconvenience regarding the Wifi & TV reception which experienced some technical problems in the area. On behalf of our team, I look forward to welcoming you again soon. Best regards

"Fantastic stay"

5
04/11/2018

Last minute booking. Stayed in Suite 103 and highly recommend. Room was faultless and breakfast was lovely. The building is outstanding and all the staff we came across were a bonus for the hotel. Loads of free roadside parking. The walk into the harbour takes twenty minutes and every minute of that is a pleasure with great views and things to see on the way. Can't wait to return for a couple of nights next time.

Laurent B, General Manager at Best Western Plus Burlington Hotel, responded to this review
Dear Guests, Many thanks for your review and kind mention regarding our team. I am pleased to hear that you enjoyed a great experience at the Burlington and we look forward to welcoming you again soon. Best regards

"Very good value"

4
03/11/2018

We had a one night stay and were very comfortable with a small proviso, the room on the third floor was a bit chilly (but it was a very cold night), but the cold water in the bathroom was luke warm and we were unable to get cold water. Despite this we would use the hotel again, it is nicely renovated, well maintained with very pleasant helpful staff. The breakfast was a well managed buffet (not my favourite) but again the staff were very accommodating and provided everything we asked for with grace. l

Laurent B, General Manager at Best Western Plus Burlington Hotel, responded to this review
Dear Guests, Thank you for your review and glad to hear that you enjoyed your stay with us. The issue with cold water is being addressed by our maintenance, sorry for any inconvenience. I hope to see you again in the future. Best regards

"First choice hotel in Folkestone"

5
20/10/2018

We stayed at the Best Western Plus Burlington Hotel for just one night so that we could be close to the Channel tunnel for our crossing the following morning. This is a very lovely, characterful hotel, which has recently been refurbished throughout to a very high standard. Although we chose a small room as we were only staying for a short period, it had been refurbished to a very high standard, with excellent, modern fittings and lovely fabrics. Our bed was very comfortable. The cost of our room was very reasonable. The hotel was a short walk from the sea and we enjoyed a lovely hour's walk on the promenade on a bright, sunny afternoon in October. We were also appreciative that we were advised at the reception that if we wanted breakfast, it was more cost effective to book it advance. Breakfast started at 7am, which was ideal for our 8am departure. All of the staff we encountered were pleasant and helpful, especially the restaurant manager, who was happy to accommodate my dietary requirements on the Sunday evening for dinner. Although we were visiting on a Sunday evening, unlike the other reviewer, we didn't encounter any problems with the parking outside the hotel and there were car parks or on-street parking options nearby. We have already told our friends about this hotel and would definitely choose it again when visiting Folkestone or travelling on the tunnel, for which it is less than a 15 minute drive. Highly recommended.

Laurent B, General Manager at Best Western Plus Burlington Hotel, responded to this review
Dear Guests, Many thanks for your review and glad to hear that you enjoyed a great stay with us. On behalf of our team, I look forward to welcoming you again in the future. Best regards

"Had a Ball at the Burlington"

5
17/10/2018

We have had the most Fantastic stay at the Burlington to celebrate our wedding anniversary. Got a free upgrade . We had the most superb room, all the staff were wonderful, can't find anything to fault it. Food was great. We've had a great time. A few people who went above and beyond their duty, Molly on reception, Les and Max in the bar and Clive f and b manager. But everyone was so kind and thoughtful.

Laurent B, General Manager at Best Western Plus Burlington Hotel, responded to this review
Dear Guests, Many thanks for your review and kind mention regarding our team. I am pleased to hear that you enjoyed a great experience at the Burlington and we hope to see you again soon. Best regards

"Great Hotel at reasonable price"

5
15/10/2018

We only stayed here overnight on 13/10/18 while attending a music event elsewhere. We were extremely impressed with the quality of our room (as were our friends with whom we were with for the weekend). Indeed, the whole hotel was very impressive, being spotlessly clean throughout. The staff were very helpful and friendly, in particular Les. We had (buffet) breakfast here and found this very good. One minor criticism is that when food trays were being topped up, the new items were simply being put on top of the existing items remaining in the trays. Both bar areas are very nice (though that on the ground floor was out of use on our arrival due to it being used for a wedding reception). The bar area on the lower level was, however, very comfortable and impressive. Car parking on site is very limited (though we were fortunate enough to find a space) though street parking in the vicinity is possible but again limited. The hotel is ideally located being within walking distance of the sea front(though is a challenge getting down to beach level) and the town centre. It is definitely a hotel we would stay at again when visiting Folkestone.

Laurent B, General Manager at Best Western Plus Burlington Hotel, responded to this review
Dear Guests, Thank you for your review and glad to hear that you enjoyed a great stay with us. Your constructive feedback has been passed to our team and we look forward to welcoming you again soon. Best regards

"If you need to park choose another hotel."

3
14/10/2018

We had travelled over 50 miles to stay here. There were about 8 parking places on the hotel drive otherwise you had to park on the street. The street parking was full all day and night. We had to park a long distance away and carry our luggage that distance. The reception area and other communal areas need character. They were very impersonal. The room was lovely,clean and well equipped. I would have given the hotel a higher rating if only for the lack of parking.

Laurent B, General Manager at Best Western Plus Burlington Hotel, responded to this review
Dear Guests, Thanks for your feedback. Please note that the hotel offers limited parking (12 spaces) but on-street parking is unrestricted and generally plentiful. Should you have to park at some distance on this occasion, do not hesitate to ask our team assistance to carry luggage as a member of our staff would have been more than happy to help you. Best regards

"Nice hotel in nice location"

4
13/10/2018

We were with a coach party and reception was rather chaotic but tea and coffee provided although not enough seating. Very nice room on the second floor with all new fixtures and fittings and tea and coffee and toiletries freely available. Breakfast was buffet style and all tastes were catered for, especially continental. Dinner was obviously for coach parties and ordered the night before so sometimes we forgot what we ordered. Food was ok, but often looked better than it tasted, didn't reflect the 4* rating. Nothing to do in the evenings as it was a bit out of the way if you didnt have a car and no entertainment at night just a downstairs cocktail bar. However we would have no hesitation in going back at some future date

Laurent B, General Manager at Best Western Plus Burlington Hotel, responded to this review
Dear Guests, Thank you for your review and glad to hear that you enjoyed a comfortable stay with us. We hope to see you again in the future. Best regards

"Not as advertised"

3
12/10/2018

We saw a leaflet for a four day coach trip to Kent, staying at Folkestone, and two day trips were included. Best Western plus Hotel Burlington was our base; our room at the front enabled us to look diagonally along the road, and we could see the sea. The staff were friendly, and our cases were taken to our room on the second floor. The cocktail bar,(quite expensive prices) and dining room were downstairs, below reception. The menu didn't have many choices, but catered for vegetarians. We were asked to choose the next evening's meal throughout our stay. As we were a party of about 40, that was logical, to help the kitchen. The complete meal was on the plate, so there were no dishes of vegetables to help ourselves. Portions were small, and the pork was chewy. Desserts were better. On the evening we ordered chicken, it was not cooked right through, as red juices were visible near the bone.. The last evening beef was one choice, but it was more of a beef stew, than roasted. Our room was a twin and I tended to roll towards one side at night. It was higher one side than the other. Eventually, when I asked one of the staff about it, she pulled the bed away from my husband's, and when she checked, the duvet had been tucked under the mattress and it being fairly thin, caused it to lift up, making the slope to the outside. The description on the leaflet had said we would go to Dover Castle, where a guide would take us around. This didn't happen; the party wandered around on their own. Making our way downhill, we found the tunnels and a school group was entering one, so we joined a group waiting to go into the one that had served as a hospital during the War. There was a guide, who explained we needed to be about 30,before the tour started, so after some minutes, there were enough people to proceed. We were told to follow him, and not to wander off on our own as the various side corridors were alarmed. During the tour he also mentioned the other tunnels were a level below us, and that tour took longer to complete. For anyone old enough to know what the war was like, it was amazing how well a hospital could function in those conditions. When we reached the end of the tour, we were told there was a helix set of 73 steps to climb, or for those of us who could not manage steps twisting round, we could use a lift. If we wanted to go into the lower tunnel we'd need to make our way down the hill again and wait until there was enough people to do that tour. We chose to find “The NAAFI”, a restaurant serving cooked lunches, or just snacks. There was a good choice on the menu. After lunch we walked along the paths, leading up to the castle, but there were hardly any people about. There was a small notice of a train which went on a circular route, but then we found it wasn't running, but a bus was in its place. If there were any stops, we didn't notice them. On the way, we saw a notice saying there was a medieval tunnel, but there was also a warning of low height ceilings, uneven surfaces and in places, slippery floors. Since no-one was about to act as a guide, we decided not to venture down there. The castle looked pretty deserted as far as visitors, and we didn't know how long it might take to go inside, so we made our way back to the coach. We figured that being the end of the season, some of the amenities were not available. It was a pity no checks had been done about that, and the information might have been amended, to let visitors know . We moved on to the Battle of Britain Memorial was sited. The visitor building was reminiscent of the pictures of the wartime airfields, and at the rear the garden was laid out to resemble propeller blades.it was kept very well, with lists of all who had served there in the war years. Upstairs was a cafe, allowing a panoramic view of the cliffs and sea beyond. The next trip was to Canterbury, including a “riverboat cruise “along the river Stour, and a lunch. We would be met by guides to take a short walk to the boats There were several people in the party who either had frames, or sticks to help with walking, . Our driver had to phone to find out where the guides were, and after a while, two, who were students, arrived. One guide would lead and the other would bring up the rear. The walk proved to be quite a long one, and as you would expect, Canterbury streets were very crowded. Before long, the few of us at the front of the queue were well ahead. I don't think anybody had thought to make the students aware that progress would be slower than they were used to. I mentioned the queue had thinned out so he stopped and we waited for everyone to catch up. We were led through a narrow lane, and when the guide explained there was a steep drop to get into the boats, which held no more than 12 people, some of our group had to say they would not be able to manage getting into the boats, and that there would be no room for their walking aids. The little craft were to be rowed by a student. The river was very shallow, more like a stream, just wide enough to let two boats pass each other. Our boatman was a Canadian, and he kept us amused with his anecdotes of what probably went on in the past. Most of the buildings on either side were very old; one even had a ducking stool overlooking the water. Towards the end of the stretch of water was a very modern structure, which, though one of the more expensive homes, looked completely out of place with its surroundings. Outside the cathedral a notice said entry was £12.50 per person, rather than asking for donations. We thought it excessive, so we never went in. After a short drive we stopped for the included lunch, which was a huge plate of salad. The last day was free, so we strolled around Folkestone. We visited the Museum, and were pleasantly surprised by the beautiful layout downstairs. There were displays of Archaeological finds from the area. There were several shops that had closed down, and sadly there were a few people sitting on blankets along side streets. There was a Remembrance road where the length of railing was decorated with various coloured poppies. Some were new, while others had faded, suggesting they had been placed there in earlier years, and left to commemorate someone loved and lost. Along the front on the way back to the hotel were benches. Some had boxes beneath them, and when people bent to touch them a recorded voice read out messages that had been written by soldiers, to their families, when they waiting to go over the channel. Our driver had asked for cases to be left outside rooms by 7.00am so the porters could get them down to the coach next morning. As we had used the coach on the trips, he was unable to park outside the hotel and had to drive along a road to find a parking space. When he brought the coach round, he was unable to park except in the middle of the road; none of the cases had been brought downstairs, which didn't help. He had to move as he was causing an obstruction. Eventually a couple of cars moved so he could back in. He had to carry all the cases himself, and we didn't know what had happened to the porters. We were expecting a long delay on the M20,but luckily he found an alternative route, which saved time, and he said later his trusty SATNAV had given him a route which resulted in getting to the first dropping off point 1 1/2 hours ahead of time. I think it would be helpful if tour operators checked their leaflet information was up to date, and anyone going on a coach trip should be aware that you can't believe EVERYTHING you read in the literature. Seems like “it ain't what you say, it's the way that you say it” ( lines from an old song!)

Laurent B, General Manager at Best Western Plus Burlington Hotel, responded to this review
Dear Guests, We appreciate your feedback but this should rather be directed to the coach operator you purchased your holiday from as they organised this tour, not the Burlington hotel. Thank you for your kind mention regarding our team and we are pleased to hear that you enjoyed a comfortable stay. Best regards

"Lovely room, average restaurant"

3
02/10/2018

We stayed here before an early Shuttle crossing, and the location was ideal. Had a lovely suite overlooking the channel, which offered a peaceful night's sleep. Spacious bathroom was well equipped. Lounge had catering facilities. In the restaurant, we had a very nice pea ravioli to start, but the mushroom goulash to follow was rather lacking in mushrooms and was rather bland. Very pleasant and helpful reception staff. Yes - I would stay again!

"Overnight stay for Eurotunnel"

3
02/10/2018

Stayed overnight as we were off early on the Eurotunnel the next day. Quite a basic hotel, not a lot of activity (although we did stay on a Wednesday night so possibly to be expected?) Hardly any staff around so couldn't judge them really. Breakfast was pretty basic but nothing to complain about. Good VFM for what we had

"A good change"

4
01/10/2018

I have not visited the Burlington for about 8 years. Wasn't to impressed back then but now... Since the renovations everything (apart from the old elevator, has improved. The bedroom, bathroom. Television, safe, all have had a do over. The restaurant, bar and outside terrace as well. Most of the stuff is friendly not so much in the bar though. Parking inside the hotels perimeter is limited but outside it is good. Quite a safe area. Folkestone is also improving, art, cafe's, restaurants. The lease and park near beach are very enjoyable. Next time I will be staying here.

"Overall an excellent weekend Friday-Sunday"

4
01/10/2018

Room excellent, reception and catering staff excellent. Bar staff friendly, quick and efficient. A very friendly and helpful hotel with a relaxed atmosphere. Very pleasant lounges and out door spaces. Dinner for 55 people excellent.

"Good Position near the beach and The Channel tunnel"

3
30/09/2018

We have stayed here three times before because of its convenience and it is partly dog friendly - I say that because you can take your dog in your room but not in the restaurant although a table can be set up in an area away from the dining room. The food is pretty average really but the last two times we have stayed there we were not even allowed in the bar area as there have been weddings on. Shame really - however there is some alteration work going on there so this may eventually change. good as a stop over on a journey.

"Great hotel"

4
25/09/2018

Good location, good rooms, well equipped, very clean bathroom and helpful staff...room 112 was excellent and had a great bathroom equipped with a Jucuzzi bath ...would recommend and plan to return soon

Laurent B, General Manager at Best Western Plus Burlington Hotel, responded to this review
Dear Guests, Thank you for your review and glad to hear that you enjoyed a comfortable stay with us. I look forward to welcoming you again soon. Best regards

"Very Good Hotel"

5
22/09/2018

Good location, good rooms, well equipped, very clean bathroom, particularly comfortable bed and very pleasant, helpful staff. Required mat for the shower and this was provided promptly and courteously. Very pleased we chose this hotel and had a good stay with no problems. Would certainly recommend this hotel and will stay here again.

Laurent B, General Manager at Best Western Plus Burlington Hotel, responded to this review
Dear Guests, Thank you for your review and pleased to hear that you enjoyed a great experience staying with us.I hope to see you again in the future. Best regards

"A great break"

5
22/09/2018

Very successful break in September. Wonderful large bedroom, which was clean, well decorated and well lit. We ordered our breakfast and thoroughly enjoyed it. Both evening meals were delicious, with friendly and efficient staff. Drinks from the bar reasonably priced. Reception staff were welcoming and helpful.

Laurent B, General Manager at Best Western Plus Burlington Hotel, responded to this review
Dear Guests, Many thanks for your review and glad to hear that you enjoyed your stay with us. On behalf of our team, I look forward to welcoming you again soon. Best regards

"Short Break"

4
22/09/2018

Recently re furnished rooms which are excellant, clealiess excellant. Breakfast buffet style, good but layout rather cramped. We were on a group trip which probably lead to a limited menu choice. Didn't feel restaurant staff coped very well with serving the group, suspect that individual travellers will fare better. Bar area pleasant and also recently updated. Location very pleasant but not many eating and drinking options within walking distance

Laurent B, General Manager at Best Western Plus Burlington Hotel, responded to this review
Dear Guests, Thank you for your review and pleased to hear that you enjoyed a comfortable stay with us. We hope to see you again in the future. Best regards

"Fabulous!!"

5
21/09/2018

Aside from the very small car park this hotel has everything you could wish for & we will definitely be back. Stunning sea view from our recently refurbished room which had luxury tea/coffee facilities, robes, slippers, a bathroom with beautiful toiletries and a massive & very comfy bed. The lounge bar served a great selection of drinks & cocktails & was staffed by friendly helpful people. Felt the communal areas were too warm given it was only September but the heating was on (?!) however if that's the only fault then this place couldn't be more highly recommended!

Laurent B, General Manager at Best Western Plus Burlington Hotel, responded to this review
Dear Guests, Many thanks for your review and glad to hear that you enjoyed your stay with us. On behalf of our team, I look forward to welcoming you again in the future. Best regards

"very good nights stay"

4
21/09/2018

If you want a good night's sleep before going on the channel tunnel this ticked the box. The Hotel has its own car park which is a big bonus and is within a stone's throw off the sea so a lovely position. The reception staff were very friendly and helpful. We were very happy with our room as it was very spacious, clean and had all we needed for a good night's sleep . The hotel had two bars one being very traditional near reception and one on a lower floor which was very modern with an excellent cocktail, gin bar and restaurant . It also had a lovely outside area . We would defiantly return and spend more time exploring Folkestone

"Very comfortable "

4
21/09/2018

Very nice hotel. Easy to park nearby in the street for free. I arrived late in the evening so can't comment on the bar or anything else but my room was very large, clean and comfortable. Reception was very pleasant. As I'm vegan, I skipped the breakfast because there wouldn't be enough I could eat to justify the cost, but receptionist happily recommended a veggie cafe in town.

"Short break"

5
18/09/2018

Excellent hotel. Stayed twice for one night due to its proximity to the tunnel. Every one of the staff was fabulous. Booked for longer next year as a stand alone holiday .very dog friendly and just two minutes from the Lees. We could see the coast of France from our room. Very well equipped and comfortable

"got married here 5*"

5
18/09/2018

we got married here at the weekend, and couldnt fault anything. the wedding coordinator, Joanne & her team helped make our day so special. she works extremely hard. the food was beautiful hot well presented and all our guests kept commenting on how good it was , the sit down meal and the evening buffet. Will defo use this venue again! couldn't of asked for more.

"A Real Treat to Stay at The Burlington"

5
17/09/2018

Just got back from a lovely visit to Folkestone where we had a delightful time in superb weather. This was the first time that we had stayed at the Burlington Hotel. The Burlington is undergoing refurbishment and l must say they are doing a wonderful job. On arrival we were greeted by a pleasant receptionist who informed us that we had been upgraded to the best room in the house and indeed it was excellent. The room was really a suite and had a king-size bed room with dressing room attached, a sitting room that could double as a second bedroom which as well as having a dining area also had a pocket kitchen if you wanted to cook for yourself. The bathroom was a delight with a modern free standing bathtub and a large walk in shower unit. The workmanship of the bathroom tiling was brilliant with great detail to a difficult shaped ceiling. The views from this third floor room overlooking the sea were stunning. A couple of minor points. On arrival at the restaurant we were told that the A La Carte menu was not available and only a Sunday dinner menu was to be served. It would have been nice to have been told this at the time of booking as we had studied the menu and it was one of the reasons for choosing this hotel. The breakfast is buffet style, not really our thing but would have been fine if we had not arrived for breakfast just after a coach party had descended on the buffet and demolished it However, the bacon and sausage were of good quality. Staff at the Burlington are very friendly. We will definitely be back.

Laurent B, General Manager at Best Western Plus Burlington Hotel, responded to this review
Dear Guests, Thank you for your review and pleased to hear that you enjoyed your stay with us.Your constructive feedback has been passed to our restaurant team to be addressed and we do our upmost to correct and improve wherever possible. On behalf of our team, I look forward to welcoming you again in the future. Best regards

"An excellent stop over"

5
14/09/2018

We stayed for one night after coming back from France on the Eurotunnel. We were very impressed with the hotel. The staff were very friendly. Our room was lovely, it had obviously been very recently refurbished to a very high standard. The hotel is within walking distance of the centre of town and we would recommend a walk along the sea front, down The Road of Remebrance and along the harbour front which has been renovated and is now very trendy and worth a wander to read about its history and have a drink / bite to eat.

"Would highly recommend."

4
10/09/2018

Overall a most enjoyable stay. Great value for money. No hassle with anything. Lovely old victorian beach hotel close to the city centre in a lovely location on the sea front in a very upmarket part of town. No noise or crowds. Very friendly staff and very good facilities. The room was superb, large and well appointed. Lovely garden views and with new renovated bathroom with walk in shower. Nothing to complain about here. I am normally fussy and quite critical. If I was being picky the only criticism would be a lack of parking but other than that I would highly recommend this Hotel and would be my first choice if I was in Folkestone again.

Laurent B, General Manager at Best Western Plus Burlington Hotel, responded to this review
Dear Guests, Many thanks for your review and glad to hear that you enjoyed a comfortable stay and nothing was much trouble. On behalf of our team, I hope to see you again in the future. Best regards

"Handy pre-Chunnel stopover"

3
06/09/2018

The bedrooms have had a makeover since we last stayed here, and are now very comfortable. There are nice cliff-top walks in the vicinity. The Chunnel is well signposted directly from the hotel, and is but 10 minutes' drive away. A pint and a half of lager beer and two sandwiches cost us £25.08 in the Bay Tree Bar. Hideously over-priced rubbish, to be avoided. Go out if you want a snack.

Laurent B, General Manager at Best Western Plus Burlington Hotel, responded to this review
Dear Guests, Thank you for your review and glad to read that you enjoyed your stay following the recent refurbishment of the hotel. Sorry to hear about your disappointment regarding your bar experience, please note that our snack prices are indicated in the bar menu and room service menu available in all rooms. I hope to see you again in the future. Best regards

"A fantastic stay that was hard to leave"

5
04/09/2018

A wonderful stay. Booked a deluxe room for a birthday surprise and ended up being upgraded to the best room on the hotel. The room was outstanding with a bath, four poster bed, couch and TV. The bathroom was clean and even had heated mirrors. The room had everything in it and more. We enjoyed watching TV, resting and reading books. The staff were very accomidaing and helpful. A fantastic stay that was hard to leave

Laurent B, General Manager at Best Western Plus Burlington Hotel, responded to this review
Dear Guests, Many thanks for your review and pleased to hear that you enjoyed a great stay with us. On behalf of our team I look forward to welcoming you again soon. Best regards

"Excellent"

5
03/09/2018

The room was clean, food lovely, there was an wedding at the time of our stay but they emailed us to warn us. Made no difference to us as there was another bar and restaurant on site. The room was absolutely beautiful. We asked for sea view and whilst we could see it, it was not obvious! Made no difference. Clean, great facilities. Would definitely recommend!

Laurent B, General Manager at Best Western Plus Burlington Hotel, responded to this review
Dear Guests, Many thanks for your review and great to hear that you enjoyed your stay with us and nothing was much trouble. On behalf of our team, I look forward to welcoming you again soon. Best regards

"Great stay"

5
29/08/2018

Spotlessly clean rooms, comfy beds with great pillows and big tv and free WiFi. Perfect for short stays which I do regularly for a pro in the area. Would highly recommend and is great value for money.

Laurent B, General Manager at Best Western Plus Burlington Hotel, responded to this review
Dear Guests, Many thanks for your review and glad to hear that you enjoyed your stay with us. I look forward to welcoming you again soon. Best regards

"Amazing Wedding Venue"

5
28/08/2018

We had our wedding reception in this beautiful hotel. Ourselves and all the guests were blown away by the service from Jo and the rest of the hotel staff. We had guests from all over the world continuously compliment the hotel and area. The quality of the food was second to none. My wife and I were blown away by the day we had here all thanks to every member of staff at The Burlington Hotel. The genuine interest and care taken by each one of them made our day truly special. We cant thank them enough and would highly recommend this place to anybody looking for a function venue.

Laurent B, General Manager at Best Western Plus Burlington Hotel, responded to this review
Dear Guests, Thank you for your review and kind mention regarding Joanne and the team. I am glad to hear that you had a great day and I would like to thank you again for choosing the Burlington Hotel for your wedding reception. I look forward to welcoming you again in the future, maybe on your first anniversary? Best regards

"Lovely Hotel just off the promenade"

4
27/08/2018

Lovely hotel just off the promenade (the Leas) and around the corner to "the Grand". Very friendly reception, very dog friendly too. Had a nice and clean room with a modern bath room showing in direction sea in the third floor (high enough to look over an old manor and see the sea). Bar is a little sorry though, didn't try the restaurant. Will happily stay there again next stop in folkstone.

Laurent B, General Manager at Best Western Plus Burlington Hotel, responded to this review
Dear Guests, Thank you for your review and glad to hear that you enjoyed your stay with us. I look forward to welcoming you again in the future. Best regards

"Nothing special, average stay"

3
20/08/2018

We got the room through last minute website at a reduced room rate for a small double, when they say small they seriously mean small. Was smaller than the usual double room in other hotels. It served its purpose, bed was comfortable, wasn't planning on spending whole holiday in room, so size didn't bother us. I wouldn't say it was worth price advertised on their website, if you get it on a last min deal then I'd say the price is fair for what's on offer.

C-SANG79, Manager at Best Western Plus Burlington Hotel, responded to this review
Thank you for your review. The standard small double room that you booked is described on our website as a "small room with double bed - ideal for solo travellers" which would explain why it is smaller than a standard double room in other hotels, they are also smaller when compared to our own standard double rooms. Whilst we recommend that these rooms are used for single occupancy due to the size, they can accommodate 2 guests if we don't have any standard or superior double rooms available or if our guests wish to take advantage of the lower pricing of this room type. It's great to hear the room served its purpose. Our pricing varies subject to availability similar to how the airlines operate where our rates drop during the quieter periods. For the best price, we would always recommend to book direct. Our prices can't be found cheaper on other websites.

"Room was pleasant but forget the food"

3
20/08/2018

We stayed in a superior room with a sofa bed for the children. We booked this after reading other reviewers' recommendations - these rooms have been refurbished whereas others have not. We found the room to be nice and comfortable. The bathroom was large and modern with eco/friendly products in the bathroom and a big walk-in shower. There was lots of storage and bathrobes/slippers in the cupboard to use. The beds were comfortable but the pillows were not comfy at all. The complimentary bottles of strawberry Volvic water and apples in the room was appreciated by the children. Check in was quick and efficient. There were a few parking spaces in the hotel's grounds but otherwise parking was on the streets around the hotel. The hotel is one building behind the sea front and therefore quick to get onto the promenade which takes you into Folkestone. We were told that the regenerated end was towards the harbour but did not make it that far. Whilst the promenade was nicely kept the surrounding area felt run down and ‘edgy'. I would not have felt happy to walk around there after dark! Many old and formerly grand buildings along the sea front at one time would have been lovely but most looked like they had been turned into bedsits and needed some TLC and maintenance. After a walk - and seeing no nice looking eateries in the near vicinity - we returned to the hotel for food. The restaurant, which was nicely decorated was totally empty and no staff around. We enquired at the bar to be told that we would have to book at reception to eat in the restaurant?! We asked if we could eat in the bar instead. After deciding what to eat - the menu was limited - we were told that the head chef (only chef?) had not arrived and the earliest we could eat was an hour and 15 mins later at 8.30pm. For a large hotel during peak season this is really poor. We ended up driving a few minutes to McDonald's! Oh well, saved some money! Breakfast was passable. The fruit had run out and when we enquired if there was any more we were told no. The serving staff did not appear to enjoy their jobs and barely raised a smile. Would we stay again? Probably not. I am sure that there is better accommodation in the area.

"Great Stay - Very Dog-Friendly"

5
17/08/2018

We chose this hotel as a stop over from France on the way up to North Wales. We have a large 40 Kg dog and so required a dog-friendly hotel. This hotel ticks all the boxes - on arrival, we were offered dog bowls and a dog bed (although we had brought our own). The small garden at the back is ideal for the toilet stops and the hotel is literally 100 metres from the Leas/Sandford beach where dogs are accepted (off the lead) even in the summer. We chose to eat in the main bar in the evening as the dog could be with us - the food was fine and what you would expect from a bar. We had the included breakfast in the Bay Tree Grill and it was all very good (dogs not allowed in the restaurant - the hotel offered to bring us breakfast in the bar although we left the dog in the bedroom). We were able to park our car in the carpark in front of the hotel. After reading some reviews about parking, I looked around and there is a lot o on-street parking in front of the hotel which is in a very safe area. The room was not large (twin beds) but more than served our purpose and was decorated with taste (safe available). The bathroom was modern with a great shower, large soft bath sheets and the beds were firm and comfortable with duvets and firm pillows. Special mention to Steven who served us in the bar in the evening and once again at breakfast; friendly and efficient. Thank you.

Laurent B, General Manager at Best Western Plus Burlington Hotel, responded to this review
Dear Guests, Many thanks for your review and kind mention regarding our restaurant Supervisor, Steven. I am glad to hear that you (and your little 40kg friend) enjoyed a great stay with us. On behalf of our team, I look forward to welcoming you again in the future. Best regards

"A very pleasant surprise."

5
17/08/2018

Used as a stopover before using the Eurotunnel. After an eight hour drive we wanted somewhere comfortable to sleep before an early morning crossing, but after being pleasantly surprised at how lovely the hotel was and in fact Folkestone itself we'd definitely consider coming back for a longer stay. There may be an issue with parking as this was very limited both in the hotel car park and the surrounding streets but we did get lucky and manage to grab a spot. The young girl on reception was charm personified and from the warm welcome, to local info and swift checkout was an absolute star. The rooms (we had one small double and one triple) were immaculate and comfortable, and although there was no air con, came equipped with fans to ensure an ambient temperature. Breakfast was delicious and despite being buffet style was kept fresh and hot, with a reasonable range of items on offer. We thought the hotel provided good value for money.

Laurent B, General Manager at Best Western Plus Burlington Hotel, responded to this review
Dear Guests, Many thanks for your review and pleased to hear that you enjoyed your stay with us and nothing was much trouble. I look forward to welcoming you again soon. Best regards

"It's ok and may use again "

3
16/08/2018

It's fine , not sure it's Very good but no complaints Breakfast is adequate and buffet style Stayed in small double room Parking is not good as it only has about 10 spaces and did take me a little while to find one in the surrounding streets Staff all fine About 20 mins walk to centre of town

Laurent B, General Manager at Best Western Plus Burlington Hotel, responded to this review
Dear Guests, Thank you for your review and glad to hear that you enjoyed a comfortable stay with us. Please note that on-street parking is available around the hotel area and unrestricted. I hope to see you again in the future. Best regards

"Wedding venue"

4
12/08/2018

Lovely location for a wedding. Very pleased with the venue with helpful staff, our thanks go to Jo and her team. Everyone comment how well the day went. The food (set menu) was excellent and the chef quickly accomindated 2 vegetarian. Head waiter was brilliant and very professional. Evening buffet plentiful and no wastage. Honeymoon suite had the WOW factor. The following day was relaxing with plently of time to collect flower arrangements and table decorations.

Laurent B, General Manager at Best Western Plus Burlington Hotel, responded to this review
Dear Guests, Many thanks for your review and kind mention regarding out team, especially Joanne and Andrew. I am glad to hear that your wedding reception was a success and would like to renew our sincere congratulations. Thank you again for choosing the Burlington and we hope to see you again in the future. Best regards

"Dining"

2
12/08/2018

Visited this newly refurbished hotel for an evening meal. First impressions were good, decor and staff were excellent. However the food was not. 2 of the 6 mains and deserts were not available so choice was limited. Presentation was poor, my rack of lamb was not a rack but 3 grey looking chops plonked on top of fried potatoes, the squash was nowhere to be found. My partner had fish and chips and although the fish was good they had run out of peas and chips were soggy. Definately not worth the prices they charge.

Laurent B, General Manager at Best Western Plus Burlington Hotel, responded to this review
Dear Guests, Thank you for your feedback. I am sorry to read that we did not meet your expectations on your visit, if you would be able to make contact with me by email on [email protected], I hope to rectify your experience. Best regards

"What a superb place!"

5
10/08/2018

Every time I am in Folkestone, I stay here - its been recently refurbished superbly and it's an elegant 'old worldly' wonderful hotel with stained glass windows and a lovely Victorian stairwell, but with great contemporary touches, not least of all the superb restaurant severing contemporary English/European cuisine. It's a great, great place.

Laurent B, General Manager at Best Western Plus Burlington Hotel, responded to this review
Dear Guests, Thank you for your review and glad to hear that you enjoyed your experience with us. On behalf of our team, I look forward to welcoming you again soon. Best regards

"A lovely over night stay"

5
10/08/2018

Having visited the Burlington many times in the past, I was delighted to see how it has been transformed into a modern well decorated,yet keeping the Victorian features, and what you have done with the Bay Tree bar and restaurant is a great addition. Good food attentive staff and very quiet room. A few minutes walk from the sea front and lovely Leas.

Laurent B, General Manager at Best Western Plus Burlington Hotel, responded to this review
Dear Guests, Many thanks for your review and return visit. I am pleased to hear that you enjoyed your stay with us once again and hope to see you in the future. Best regards

"Magnificent stay!!"

5
06/08/2018

This hotel offered a dream stay! Located 2 mins walk from the sea, quaint, luxury, with professional staff. Absolutely clean room with bathtub in one of the corners by the windows. Spacious bathroom with rain shower. Absolutely comfortable stay, will return again!

Laurent B, General Manager at Best Western Plus Burlington Hotel, responded to this review
Dear Guests, Many thanks for your review and glad to hear that you enjoyed a great experience with us. I look forward to welcoming you again in the future. best regards

"Should be 5 star if it wasnt for an extremely rude bartender."

4
06/08/2018

This is a fabulous hotel in every way bar one. The receptionist was warm and welcoming, the lunch was delicious, the cocktails were wonderful. We stayed in the King suite and it is a fabulous room, we could not fault it. We arrived a little early so had some lunch in the bar before we checked in, after which we relaxed in the room until the evening where we had a dinner reservation off site at Rocksalt( An excellent restaurant on the harbour) On the evening after dining at Rocksalt we returned to the hotel bar and ordered 2 of the cocktails and 2 glasses of water. It was a hot day so I went to the bar to order another 2 glasses of water. It was at this point the stay was ruined by a rude obnoxious young bartender. When I asked for two glasses of tap water he mumbled a bit and said yeah ok reluctantly, he then said (whilst pretending to swirl saliva in his mouth) you better watch your drinks after this and pretended to spit. He then gave me the drinks and said "that will be.... errr. oh yeah NOTHING" I was in complete shock to be spoken to this way because I had asked for water here and it completely ruined what was in all other aspects a wonderful stay. It is such a shame that the stay will now always be remembered for this, my wife and I discussed whether we should mention it on a review and decided we should as the hotel should know how one rude bartender can ruin your perception of their hotel. I would not say this should put you off staying here though, just make sure you arrive with a thick skin if you would like a water from the bar.

C-SANG79, Manager at Best Western Plus Burlington Hotel, responded to this review
Dear guest, thank you for your review, it's good to hear that you enjoyed your stay with us during your visit to Folkestone. I would like to apologies for the issues you experienced in our cocktail bar. I investigated your comments with the barman that served you who was shocked and extremely apologetic. He assures me that he had jovially suggested that following your initial order for the cocktails, the water was going to be a harder act to follow. The bartender in question often receives praise from many customers and something like this would be completely out of character for him so I am confident that it was simply a misunderstanding but he has nevertheless apologised profusely if it inadvertently put a dampener on your stay in any way. We certainly have no issues with customers asking for water at the bar, especially given the weather we have had recently, we would actively encourage it. Hopefully it won't put you off staying with us again upon your return visit to Folkestone. Apologies once again and thank you for giving us the opportunity to clarify things. As always we appreciate your custom.

"visiting friends"

4
02/08/2018

Have stayed before in a suite. The small room was fine. Extremely clean. Could do with another shelf in shower room. Owing to a mix up with friends nothing had been booked for a meal. The restaurant was full but the bar area sold snack. Could not get a main meal in the bar - so spent £150 (for 4 people) at a restaurant in town. Pity, as the Burlington would have had this amount. I would still stay here again.

"Great room and nice downstairs bar to relax in"

5
01/08/2018

Were given a room on the ground floor which was a lovely size and had a nice shower room with walk in shower. There are not too many parking spaces at the hotel but managed to park on the road outside with ease. One thing that management should note is that people were allowed to smoke in a seated area just outside the fire exit to the garden and because this meant needing the door slightly open, the smoke smell did come into our bedroom which was some way done the corridor so perhaps it would be better to have a smoking area away from guests bedrooms.Other than that, we enjoyed our stay at the hotel and would use it again.

Laurent B, General Manager at Best Western Plus Burlington Hotel, responded to this review
Dear Guests, Many thanks for your review and glad to hear that you enjoyed your stay with us. Please note that we have a main smoking area located outside the Martello bar on the patio which is away from guests rooms and I would like to apologise for any inconvenience caused. We hope to see you again in the future. Best regards

"Perfect weekend stay"

5
30/07/2018

Fair value for money and great location. Service was also good. Also worth calling out the locally sourced food - the dining menu was awesome.. additionally, they also have a great selection of interesting Gins at the bar.

Laurent B, General Manager at Best Western Plus Burlington Hotel, responded to this review
Dear Guests, Thank you for your review and pleased to hear that you enjoyed your experience with us. We hope to see you again in the future. Best regards

"Great Overnight Stay"

5
29/07/2018

we had the pleasure of staying at the Burlington on Saturday while attending a wedding. Our room was very clean and comfortable. the young lady on reception was a delight & made us feel very welcome. Leslie the night manager was very accommodating and helpful when we came back to the hotel after the wedding. (A little worse for wear). Sitting with us and keeping us entertained while we waited for food to arrive. we will definitely be back

Laurent B, General Manager at Best Western Plus Burlington Hotel, responded to this review
Dear Guests, Thank you for your review and glad to hear that you enjoyed your stay with us. I look forward to welcoming you again soon. Best regards

"Excellent"

5
28/07/2018

We had our wedding here four years ago, and it was lovely then. We returned last week and it is even better the refurbished rooms and downstairs bar in particular are stunning. Staff are very helpful as well.

Laurent B, General Manager at Best Western Plus Burlington Hotel, responded to this review
Dear Guests, Many thanks for your review and kind mention regarding our team. I am glad you enjoyed your return visit and hope to see you again in the future. Best regards

"Great again"

5
27/07/2018

Third stay, third time happy. Everything was on point and there was a fan in the room as well. It's the first time we have had food- the herbiboard in room service TOTALLY delicious, one of the nicest things I have ever eaten!

"Great overnight stay with dog!,,,,"

5
24/07/2018

Stayed an overnight with our wee westie dog on route to France.Hotel was immaculate the rooms were large and bright,the bathrooms were modern and clean. The staff were very welcoming and obvioulsy dog friendly! We had a drink in the hotel bar and again very impressed with overall standard. A short walk from the beach and the area was very quiet and serene. Would recommend this hotel to friends and family.

Laurent B, General Manager at Best Western Plus Burlington Hotel, responded to this review
Dear Guests, Many thanks for your review and glad to hear that you enjoyed your stay with us. I look forward to welcoming you again in the future. Best regards

"Dog Freindly"

5
23/07/2018

We spent two days before taking the eurotunnel to France. Our room was spacious and exceptionally clean. Very comfortable and equipped. We would definitely stay here again. Allowances made for us and our dogs at breakfast and dinner. Molly was lovely and always willing to help a credit to the hotel. Thanks for making our stay relaxing prior to a long journey on the other side of the Channel.

Laurent B, General Manager at Best Western Plus Burlington Hotel, responded to this review
Dear Guests, Thank you for your review and kind mention regarding Molly. On behalf of our team, I look forward to welcoming you again in the future. Best regards

"lovely weekend stay"

5
22/07/2018

my wife and i stayed at the Burlington for a weekend away from the kids. the suite we had was beautiful (104) with a 4 poster bed and a stand alone bath. the night manager was so helpful and a real delight to talk to, with lots of local knowledge. nothing was to much trouble for him. the girls on reception (Lilly, Maggie and Molly) where so professional and helpful and are a credit to the hotel. all in all. a lovely stay in a lovely room in a lovely hotel with lovely staff.

Laurent B, General Manager at Best Western Plus Burlington Hotel, responded to this review
Dear guests, Many thanks for your review and pleased to hear that you enjoyed your stay with us. Thank you for your special mention about Lili, Maggie & Molly and, on behalf of our team, I look forward to welcoming you again soon. Best regards

"A Perect Stay in a Perfect Hotel"

5
22/07/2018

We stayed at the Burlington again and was not disappointed. From the moment we arrived at reception we could not have been looked after better. (Thanks Lilli and Molly) and the attention to detail never ceases to amaze me. The staff do everything they can to make your stay pleasant.The rooms could not be better, clean, spacious and comfortable. The recently revamped bar is excellent and the restaurant, managed to perfection by Andy, offered everything you could want for breakfast and my compliments to the chef for the quality of the evening meal. This hotel has a wonderful ambience and if you are staying in Folkestone look no further, its a delightful experience.

Laurent B, General Manager at Best Western Plus Burlington Hotel, responded to this review
Dear Guests, Thank you for your return visit and mention regarding our team , especially Lili, Molly and Andy on this occasion. I am glad to hear that you had a great experience with us and hope to see you again soon. Best regards

"Large Party for 2 nights"

5
18/07/2018

2 separate evenings with 2 days between, 20+ rooms, Lili was fantastic, we started this over 12 months ago and she was so patient. the rooms have been refurbished as has the restaurant. Very clean, quiet the staff could not have been more accommadating

"Stressful Check in"

2
17/07/2018

My experience at check in was really bad.. I had booked directly with the hotel, I explained that I couldn't sleep in a room on the 3rd floor as it was in the roof and had eaves (I am claustrophobic) The receptionist suggested a superior double room on the 2nd floor that would have sea views, a quiet location and had recently been refurbished. So I went ahead and booked a superior room and paid the extra. However on arrival I was told I had been given a room on the 3rd floor (in the eaves), with no sea view and it was right next to the lift. This completely stressed me out. I was eventually given the room on the 2nd floor that I had originally booked but this was after 20mins of dealing with the receptionist who claimed to not know why I had been given the room in the eaves, even though it was clearly her that I had made the original booking with as I recognised her voice!! I very much doubt I will ever be staying as a Best Western hotel again! The staff seemed incredibly downtrodden and unempowered which I think resulted in the lack of professionalism I experienced. I think I will stick to boutique hotels in future..

"Sunshine Weekend"

5
16/07/2018

We returned again to spend a weekend here with My partners family who lives in Folkestone, It was super again. The bar is even better now with the new terrace. Staff are really helpful and Great service and clean rooms. We love the suite. They just need to sort the water pressure out in the suite. 346.(i think) as it is very weak. We will return ...

Laurent B, General Manager at Best Western Plus Burlington Hotel, responded to this review
Dear Guests, Many thanks for your review and return visit. I am pleased to hear that you enjoyed your experience with us and hope to see you again soon. The water pressure has been checked and is now fine, sorry for any inconvenience caused. Best regards

"Really nice hotel but lack of parking onsite is an issue"

4
16/07/2018

This is a lovely old building but with stylish modern decor. My room was quite small but big enough for my needs. The hotel is a short walk from the coastal path so easy for walking. I had dinner in the downstairs bar and it was quite good. There didn't seem to be much else around. I wasn't happy parking two streets away, although my car was safe there.

Laurent B, General Manager at Best Western Plus Burlington Hotel, responded to this review
Dear Guests, Thank you for your review and glad to hear that you enjoyed your stay with us. Please note that we also offer Superior & Deluxe rooms which are more spacious should you prefer a larger room in future. I hope to see you again soon. Best regards

"A very happy wedding party"

5
15/07/2018

Both myself and my husband recently had our wedding at The Burlington and they far exceeded our expectations in terms of what it would be like. A special mention must go to Joanne the events organiser and Andrew the Restaurant manager for ensuring everything ran smoothly on the day. This hotel has had its bedroom refurbished and they are beautiful and to a good quality standard. The food on our wedding day was immense and all our guests said how lovely it was. The new cocktail bar is well worth a visit with friendly and knowledgeable staff. We enjoyed ourselves so much we've booked to go back next year for our wedding anniversary and stay in one of their suites again! The hotel is near The Leas so many rooms have a sea view and it is a short walk to town with a lovely coastal walk too which many of our guests took advantage of the following morning to coast their heads before heading home!! Thoroughly enjoyable weekend for us all.

Laurent B, General Manager at Best Western Plus Burlington Hotel, responded to this review
Dear Guests, Many thanks for your review and for your mention regarding Joanne and Andrew. I am pleased to hear that you enjoyed a great day on this very special occasion and thank you again for choosing the Burlington. On behalf of our team, I look forward to welcoming you again. Best regards

"Nice hotel, pity about the restaurant"

4
09/07/2018

A great hotel, courteous staff, large clean rooms, right above a lovely pebble beach with a promanade unfortunately spoiled but a matre de who has his little kingdom in the bay tree grill, 1/2 empty restaurant and insisted we sit where HE wanted, orders his staff around like something from a Hollywood version of the Ritz....needs to get over himself...food was nice pub food but would not eat there again

Laurent B, General Manager at Best Western Plus Burlington Hotel, responded to this review
Dear Guests, Thank you for your review and glad to hear that you enjoyed your stay with us. Your comments have been passed to the restaurant manager to be addressed and I would like to apologize for any inconvenience. i look forward to welcoming you again in the future. Best regards

"Lovely one night stay"

5
09/07/2018

My partner and I stayed here for one night for a brief coastal break away from the London heat wave, booked just two days beforehand. Check in was easy - we initially came too early at 11am (check in is at 2pm) and were told the room wasn't ready. The receptionist offered to try and speed things up but as we were able to leave the car in the (free) car park we decided to take a stroll and come back at 2pm. When we came back around 3ish the room was ready and check in was quick and friendly. We had a "small" double room which was certainly on the cosy side but very well appointed and all we needed for an overnight stay. We had a sea view out of the window, wonderful soft and thick towels and a decent hair dryer! The hotel itself is beautiful, a Victorian building richly decorated, although the rooms themselves are more modern. We didn't eat in so can't comment but the restaurant and garden area looked lovely. We would definitely stay again if in the area.

Laurent B, General Manager at Best Western Plus Burlington Hotel, responded to this review
Dear Guests, Many thanks for your review and glad to hear that you enjoyed your experience with us. Please note that, for a small supplement, we can offer an upgrade to Superior and Deluxe rooms which are more spacious. I look forward to welcoming you again in the future.

"Lacks professionalism - comfortable but a bit Fawlty Towers"

3
09/07/2018

We arrived at 2.45 pm hot and tired after our journey to be told that our room wasn't ready yet 'because a lot of guests had left late that day.' We were told to 'take a seat.' At 3pm we decided to leave as no one seemed to be dealing with the situation (not even an offer of a cup of tea which I would have though was the least they could have done). Returned at 7pm to find a different receptionist. I complained about our arrival and that it was unacceptable. This time a professional, she apologised and offered us free breakfasts which we accepted. Our room was very clean and comfortable with a sea view. Bright modern decor while I would have preferred something more classical to be in keeping with the hotel's lovely Edwardian architecture. Bottled water in the rooms would have been a nice touch had it not been sweetened (not good for those of us who avoid sugar). When I pressed the socket switch to boil the kettle there was a bang and flash which was alarming. Somene was sent up to sort out the fuse. We ordered a meal through room service. It was very good and the man who brought it up was charming. In the morning we went for breakfast at 9.30 (breakfast ends at 10am). The croissants had run out by then and were not replaced. We ordered tea and it still had not arrived by the time we were finishing our food. I had to request it, and then the waitress forgot the milk. I only give the Burlington 3 stars because the room was comfortable and the evening food good. Otherwise this hotel suffers from poorly-trained staff (with notable exceptions). This hotel cerainly does not deserve its four star rating

Laurent B, General Manager at Best Western Plus Burlington Hotel, responded to this review
Dear Guests, Thank you for your review and glad to hear that you enjoyed a comfortable stay with us. Your constructive feedback has been passed to the relevant members of staff to be addressed and I would like to sincerely apologise for any inconvenience. I hope to see you again in the future. Best regards

"Lovely, we can't wait to come back!"

5
08/07/2018

Me and my husband stayed here for our wedding anniversary. We were both so impressed with the hotel. Our room was lovely, really big, exceptionally clean and comfortable with the biggest bed ive seen!! We had drinks in the bar in he evening and had breakfast the next morning in the restaurant which was lovely, good selection of food and drinks and very professional. All the staff we can across at the hotel were lovely and helpful! It's so close to the sea front and a 10 minute walk into town. We can't wait to come back and are already looking to book our next visit, we have recommended to friends and family already! Thankyou so much for a lovely stay.

Laurent B, General Manager at Best Western Plus Burlington Hotel, responded to this review
Dear Guests, Thank you for your review and for your mention regarding our team. I am pleased to hear that you enjoyed a comfortable stay with us and hope to see you again soon. Best regards

"Wedding party"

5
06/07/2018

We had our wedding at the Burlington last weekend, for 70 guests. We and many of our guess stayed the night before and night of the wedding. It was fantastic, the food was amazing and everyone was extremely happy and complimentary about the food. The bar is well stocked, breakfast great and the new cocktail bar downstairs is modern and pleasant. The hotel restaurant manager is so helpful and attentive to customers needs. A real star, who takes pride in his job. The rooms in which our guests stayed were of a really good standard and the honeymoon suite was beautiful. Overall I would definitely recommend the Burlington for a wedding and for a general lovely stay. We have already booked for our first anniversary next year! Thank you Burlington for a truely brilliant and memorable wedding day.

Laurent B, General Manager at Best Western Plus Burlington Hotel, responded to this review
Dear Guests, Many thanks for your review and kind mention regarding our restaurant manager. On behalf of our team, I would like to renew our congratulations and thank you for choosing the Burlington for your wedding. I look forward to welcoming you again soon. Best regards

"A very comfortable hotel "

4
02/07/2018

We recently stayed for one night .it was a family reunion occasion .the staff were very helpful .the rooms very clean albeit small though we did just have the standard room . The location is great , near the coast .we did not eat at the restaurant so can't comment .i would stay here again

"Incompetent at best"

1
30/06/2018

We ate at the Bay Tree (Best Western's restaurant). The food took over an hour an 15 minuted to come and they managed to put half the things my son had asked NOT to have in his burger and left out the things he wanted. It was pricey considering the mass catered-style food. We watched the waiter attempt to deliver condiments to tables without any food at all and we had to fight off seagulls to eat. Food arrived cold and had it not been 9.25pm we would probably have just left.

"Burlington Hotel Folkstone"

5
29/06/2018

Large traditional classy hotel. Based in the hotel area behind the breathtaking Leas promenade. Nice hotel, big rooms, very friendly and competent staff, only too happy to help. Fairly small and narrow car park, but lots of on atreet parking available Five minute walk the breathtaking World War One Memorial Arch and the thought provoking Road of Remembrance Short distance to Folkstone town centre - 20 min walk, but hquite an incline down, approx 1 in6drop, so possibly not so suitable for people with mobility challenges. About 25 / 30 mins to the regenerated harbour and Folkstone beach. Nice hotel in an interesting historically significant town

Laurent B, General Manager at Best Western Plus Burlington Hotel, responded to this review
Dear Guests, Many thanks for your kind review and glad to hear that you enjoyed a great experience with us.I hope to see you again in the future. Best regards

"Very good value for location"

5
26/06/2018

Lovely spot near sea, smart room. A small double room as advertised but all we needed for a night. We will use this hotel again for the channel tunnel. This part of Folkestone much nicer than I had imagined.

Laurent B, General Manager at Best Western Plus Burlington Hotel, responded to this review
Dear guests, Thank you for your review and glad to hear that you enjoyed a great stay with us. I look forward to welcoming you again soon. Best regards

"Great positon for the England coast path."

4
22/06/2018

There was a lift (joy). The room was spacious. Bathroom clean, modern and well fitted. Great shower. Breakfast was a help yourself buffet. Coffee wasn't great but I can get over that. The hotel is well sutuated for both the coast path and town centre.

"Great hotel"

5
16/06/2018

I've stayed here before but since then this hotel has been massively upgraded. The new bar and restaurant are modern and very good quality and the new rooms are brilliant. Very nice nice hotel, friendly staff and very good value for money.

Laurent B, General Manager at Best Western Plus Burlington Hotel, responded to this review
Dear Guests, Thank you for your review and return visit. I am pleased to hear that you enjoyed our newly refurbished hotel as well as the new Bay Tree bar and grill. I hope to see you again in the future. Best regards

"Short Break"

5
15/06/2018

Just a few days away and thought we would try this Hotel. We were not disappointed. Everything was just right, the decor, the staff, the room allocated and the food in the adjoining 'Bay Tree Restaurant'. We can not think of a thing that was not satisfactory

Laurent B, General Manager at Best Western Plus Burlington Hotel, responded to this review
Dear Guests, Many thanks for your review and glad to hear that you enjoyed a great stay with us. I am looking forward to welcoming you again soon. Best regards

"Wonderful hotel!"

5
10/06/2018

I hadn't planned a stop over in Folkstone but my flight from Peru was delayed by 4 hours which meant that all tickets for trains and taxis from Paris to Leeds had to be cancelled and re-booked. I booked at the last minute before leaving Peru and as I was traveling with my dog, I wasn't expecting too much of the hotel. I was very pleasantly surprised by this beautiful hotel. The staff went out of their way to help me and my dog during our short stay. Paddy was allowed to dine with me at breakfast (in a separate room from other guests) and he was brought fresh water. As it was Christmas time, there was a beautifully decorated tree in one of the front windows that greeted us as we returned for our early morning walk. The hotel was very clean and comfortable with polite and helpful staff. I would definitely recommend it.

Laurent B, General Manager at Best Western Plus Burlington Hotel, responded to this review
Dear Guests, Thank you for your review and glad to hear that you (and your little friend) enjoyed your stay with us and nothing was much trouble. I look forward to welcoming you again on your next visit to Folkestone. Best regards

"One night weekend stay."

5
10/06/2018

We got a Red Letter Day voucher for one night + evening meal at the Burlington hotel Folkstone from our son. This was by far the best present we've had in a long time. The hotel is great with friendly helpful staff,comfortable clean rooms and excellent restaurant. The evening meal and breakfast were very good. Andrew the restaurant manager is a great character and with his staff nothing was too much trouble. Molly on main reception friendly and very helpful. We look forward to staying there again in the future.

Laurent B, General Manager at Best Western Plus Burlington Hotel, responded to this review
Dear Guests, Many thanks for your review and kind mention regarding Andrew, Molly and the team. I am glad to hear that you enjoyed your stay with us and I hope to see you again in the future. Best regards

"Outstanding"

5
03/06/2018

We really wasn't expecting such luxury until we stepped into our huge room. Ok it was the honeymoon suite but it felt more like the sort of luxury you'd only find in a much more expensive hotel in central London. After checking out the beautiful room with a walk-in shower room and a freestanding bath actually in the bedroom from which you could see the sea we made straight for the new bar and the ‘cocktail' menu, the surroundings of this were stunning, sat in the new orangery sipping a mojito just couldn't get any better. Then later dinning in pure luxury again with the staff waiting on us with all our needs more than catered for. All in all this was a 5 star experience and one I will return to very soon. Congratulations to the Burlington Hotel and all of your staff.

Laurent B, General Manager at Best Western Plus Burlington Hotel, responded to this review
Dear Guests, Many thanks for your review and for you kind mention regarding our team. I am pleased to hear that you enjoyed a great experience with us and we look forward to welcoming you again soon. Best regards

"Peaceful, comfortable, civilised!"

4
01/06/2018

We were really impressed by the hotel: great location, spotless room, efficient staff- and only about 15 mins to the Tunnel. Highly recommended.An easy and picturesque walk into the centre of Folkestone- much has been done recently to improve the seafront and beaches

Laurent B, General Manager at Best Western Plus Burlington Hotel, responded to this review
Dear Guests, Thank you for your review and pleased to hear that you enjoyed your stay with us. The Burlington is the ideal base to stop on your way to or from the continent and we hope to see you again soon. Best regards

"Amazing Value"

5
31/05/2018

We stayed here en route to Reims and were really impressed with the quality of the room and facilities for the price paid. Breakfast was also good value for money. We didn't have dinner so can't comment on that. Don't go to the la tavernetta Italian restaurant it is very poor.

Laurent B, General Manager at Best Western Plus Burlington Hotel, responded to this review
Dear Guests, Many thanks for your review and pleased to hear that you enjoyed a great stay with us and nothing was much trouble. I look forward to welcoming you again soon. Best regards

"Perfect Stay"

5
29/05/2018

The hotel is lovely, our room (a family room) was spacious, comfortable and clean. Front desk staff was welcoming and attentive with us and our one year old child. We had one breakfast in the Bay Tree restaurant and it was delicious, plenty of choices and tasty cooked breakfast. The location is very handy for the Leas walk and beach, but it is also a short walk from Sandgate high street and it's about 15/20 minutes walk to the Creative Quarter. We had a very pleasant stay and will definitely consider coming back in the future.

Laurent B, General Manager at Best Western Plus Burlington Hotel, responded to this review
Dear Guests, Thank you for your review and kind mention regarding our team. I am glad to hear that you enjoyed your stay with us and I hope to see you again soon. Best regards

"Charming "

5
28/05/2018

We started 4 nights at the Burlington in Folkestone ,Kent and were impressed with the service, food and cleanliness of the hotel. We found the entire staff always friendly, courteous and professional. One of the gems is Andrew, the Maitre'd who really made us feel at home. The restaurant food is excellent and we had dinner there twice, each time was perfect. I had a special, the octopus salad, which was fantastic. There was one dinner we didn't have at the hotel, choosing ‘The Grand' nearby. Big mistake. I'll write. Review on that experience shortly. Back at the Burlington, the in-house bar downstairs is a great place to have a cocktail (or 2) before dinner and offers onside, conservatory and outdoor seating options. The room - The beds were comfortable and they offered great pillows. No mini fridge or iron in the room. Excellent double shower. Parking within the grounds is limited, but there are many spaces on the street and there are no restrictions. The Burlington is a great choice for the Folkestone/Dover area.

Laurent B, General Manager at Best Western Plus Burlington Hotel, responded to this review
Dear Guests, Many thanks for your review and glad to hear that you enjoyed your experience with us. I look forward to welcoming you again in the future. Best regards

"Front desk problems in a great hotel"

4
27/05/2018

We had 22 people for two nights' b&b plus a dinner. Everything was excellent. The building is clean and well maintained and with the exceptions noted below the staff were excellent, helpful and friendly. Dealing with the events manager proved difficult. She made an appointment to see us in a week's time and then kept us waiting for 20 minutes, appearing only after I had complained firmly at reception. Emails were unclear or tardy. On the evening the organisation of the dinner was, however, excellent and everyone enjoyed the meal.. Our biggest problem was with the front desk. I had booked rooms for the guests and had made it clear that I was paying for the whole party, but as people arrived they were made to pay, and when I arrived to pay there was complete confusion over how to repay people. They were told that they would not receive refunds until four or five days passed, which meant expense and inconvenience especially for our visitors from the USA. It took a very long time to sort it out, and even then I was charged wrongly for one room and am awaiting a credit card repayment. Our guests were angry and surprised to be refused a second key for their rooms. It was 'policy' one was told and when she asked to see the printed policy was told it was a 'guideline'. Eventually those who made a fuss were given keys. I have stayed in hotels in five continents and never met that problem before, at least where electronic keys were involved. The final insult came just as we were leaving when I was accused of not paying for a newspaper that I had neither ordered nor received.

Laurent B, General Manager at Best Western Plus Burlington Hotel, responded to this review
Dear Guests, Thank you for writing a review and for your kind mention regarding our team. i am pleased to hear that you enjoyed a comfortable stay with us and an excellent dinner on this special occasion. Sorry for the misunderstanding regarding your check in and this issue has now been addressed with the relevant members of staff. Apologies for any inconvenience caused and thanks again for choosing the Burlington Hotel for your event. Best regards

"B&B only?"

3
27/05/2018

We booked well in advance, just for one night. Period building, some nice original features and the room was modern and looked to have been recently decorated. Large walk-in shower in the modern bathroom. Nice bar with patio terrace called the Bay Tree, this is also the main restaurant. Dinner not available on this Saturday night, not because it was full but because a function was being served in another room and staff could not cope with that and restaurant diners! No where else within walking distance, so bar snack it is! I wonder how a family with kids would have coped. Breakfast was buffet based and good.

Laurent B, General Manager at Best Western Plus Burlington Hotel, responded to this review
Dear Guests, Thank you for your review and glad to hear that you enjoyed your stay with us. Just to clarify the dinner situation, there were time restrictions on this occasion due to another function but other times were available for dinner in the restaurant. This is to ensure for our guests a smooth service without long delays and I would like to apologize for any inconvenience. On behalf of our team, I hope to see you again in the future. Best regards

"Dinner Dance Function"

3
21/05/2018

Overnight accommodation was good. Reception staff very helpful and peasant, very customer focused. Bar understaffed at the function leading to delays and frustration by the guests. Food served at the function was good. Service was satisfactory for the majority of the guests. No flexibility.

Laurent B, General Manager at Best Western Plus Burlington Hotel, responded to this review
Dear Guests, Thank you for your review and kind mention regarding our team.We hope to see you again in the future. Best regards

"Visit to Martello Bar."

5
18/05/2018

Went here for light lunch and glass of wine. Really is an Ad Fab Bar. The decor and seating arrangements are perfect for a group gathering,as sofas are in semi circles around tables with gorgeous lighting. My friend and I both had club sandwich, which were scrumptious. Bar tender and waiter were both friendly and made us feel welcome. Would recommend this place for group meetings,but also plenty of other more private seating at other side of bar,lovely place to while away an afternoon.

Laurent B, General Manager at Best Western Plus Burlington Hotel, responded to this review
Dear Guests, Many thanks for your review and kind mention regarding our team. I am pleased to hear that you enjoyed a good time in our new Bay Tree bar and I hope to see you again soon. Best regards

"Perfect Little Ocean Adjacent Hotel"

5
17/05/2018

Everything about this place was wonderful. The rooms seem newly renovated and are full of charm. The staff, food, and accommodations are some of the best I have experienced, especially at this price point. They were even doing some renovations to the hallway when we were there and they didn't start until 9 to make sure the guests weren't interrupted. Ask for a high floor suite room at the corner for the ocean views.

Laurent B, General Manager at Best Western Plus Burlington Hotel, responded to this review
Dear Guests, Thank you for your review and glad to hear that you enjoyed your stay and had a great experience at the Burlington. On behalf of our team, I look forward to welcoming you again soon. Best regards

"Lovely refurbished room"

5
15/05/2018

Arrived in gale force winds, torrential rain and flooding but left five days later during a heat wave! It was great on arrival to be told, by the friendly reception staff, that my room had just been refurbished and I was the first person in the room and so I could test it out! I'm so pleased that I booked a superior room as I was given a quite large newly refurnished room, 2nd floor on the front with bay window and sea views. I never know, as a Best Western Rewards Platinum member, whether to just book a standard room and hope for an upgrade, but paying for the superior room this time was well worth the extra money. Lovely room, large bed, two easy chairs and very nice modern bathroom. Lots of wardrobe and storage space which was good for a 5 night stay. If the hotel had not been fully booked on the Saturday night I would have booked a 7 night stay. I couldn't fault this hotel. Lovely old building with beautiful staircase and windows, yet refurbishment has made the rooms and restaurant areas very modern looking. All of the staff I met were friendly and helpful. The breakfast was good including the hot food. I didn't have any evening meals as, having eaten a good breakfast, I prefer to eat out late afternoon instead. Nice part of Folkestone, with lovely walks along the Leas in the evening with views across to France. The whole of that part of Folkestone seemed very nice and safe along with that end of the town centre. I was not so impressed with the other end of town, towards the harbour, which seemed a bit run down. Good location for visiting large parts of East Kent by road and rail. If ever I want another holiday in the area this is definitely where I would stay.

Laurent B, General Manager at Best Western Plus Burlington Hotel, responded to this review
Dear Guests, Many thanks for your review and kind mention regarding our team. I am pleased to hear that you enjoyed a comfortable stay with us and good service throughout. Please note that the harbour area is currently being regenerated with major development starting soon which will make it a great place to visit. I look forward to welcoming you again soon. Best regards

"Attentive staff and excellent accommodation."

5
10/05/2018

Stopping overnight before crossing to France. For the price we cannot believe the luxurious quality of the room. Recommended.The hotel is centrally located to the beach, shops and harbour.The staff are knowledgable and pleasant which has added to our enjoyable experience.

Laurent B, General Manager at Best Western Plus Burlington Hotel, responded to this review
Dear Guests, Thank you for your review and kind mention regarding our team. I am pleased to hear that you enjoyed your stay with us and nothing was much trouble. i hope to see you again for a future stay. Best regards

"Dinner on the Friday of a warm Bank Holiday"

5
10/05/2018

Although we live near the Burlington we had never been to their 'Bay Tree' restaurant which, we heard, had just re-opened along with an adjoining cocktail bar following a major renovation. The restaurant and bar is situated in the lower ground floor and has a few steps and a ramp allowing for good accessability. The bar was well designed in contemporary coastal style and has a smart/casual dress code. We were greeted by a waiter who gave us a choice of seating although nearly every table was occupied, which is always a good sign. Like the bar, the decor was stylish, slightly eclectic and perfect for a modern restaurant. We were pleased to see that the menu was not lengthy and we would have been happy to select anything from the list. In addition to the a la carte options, each day there is a meal of the day, and being Friday it was locally caught fish with chips. We started with some delicious artichoke and goats cheese ravioli followed by wonderfully fresh and well cooked fish and chips. For dessert my partner tried salted caramel chocolate fondant, and I sampled the Limoncello Creme Brulee - both were light and delicious and a very suitable way to round off the meal. The wine list was not lengthy but we were assured that their cellar was being restocked and a new wine menu would be available soon. The service had been attentive but not irritatingly so, professional and friendly. The bill included service and was remarkably reasonable for such a delightful experience. It was not quite 'fine dining' but was excellent quality with quality ingredients that we expertly cooked and presented. Bank holiday weekends can be rather erratic for dining out, but we felt that the Bay Tree could well become one of our go-to local choices.We heartily recommend the Bay Tree and wish it every success especially if it maintains or even exceeds the standard it demonstrated that night.

Laurent B, General Manager at Best Western Plus Burlington Hotel, responded to this review
Dear Guests, Many thanks for your review and glad to hear that you thoroughly enjoyed your experience in the new Bay tree Bar and Grill.Your comments have been passed to our team and we look forward to welcoming you again soon. Best regards

"Weekend stay"

4
09/05/2018

Very pleased to stay at this lovely hotel returning to it after many years .Our room was small but bright and cheerful , clean , nicely decorated and modernised , the bed very comfortable . Staff were friendly and helpful .We enjoyed a relaxing cocktail in the newly furbished bar ! Only 2 things I would have liked in the room that are usually complimentary , a biscuit to have with my coffee and bottled water ! .

Laurent B, General Manager at Best Western Plus Burlington Hotel, responded to this review
Dear Guests, Thank you for your review and glad to hear that you enjoyed your stay with us. Should you plan to return again, please note that for a small supplement you can upgrade to a Superior or even Deluxe room, some with sea views, which offer biscuits and mineral water.I hope to see you again soon. Best regards

"Mrs h"

4
09/05/2018

Fabulous hotel,our room had sea view and 4 poster bed. Room clean and airy the new coocktail bar bit pricey but what cocktails they are. The hotel is at the leas end of folkstone and is beautiful. We only stayed one night but will be back for a longer stay. Breakfast good only quibble was our full english was served while i was eating my cornflakes

Laurent B, General Manager at Best Western Plus Burlington Hotel, responded to this review
Dear Guests, Thank you for your review and pleased to hear that you enjoyed your stay with us. On behalf of our team, I look forward to welcoming you again in the future. Best regards

"Decent best western"

4
08/05/2018

One of the nicer more modern best westerns I ahve stayed at. Still keeps a lot of its character features while being modern and practical. Very clean. Helpful staff. Nice cocktail bar. Rooms not small but not exactly big. Overall happy with the place

Laurent B, General Manager at Best Western Plus Burlington Hotel, responded to this review
Dear Guests, Thank you for your review and glad to hear that you enjoyed your experience with us. Please note that, should you plan to return to Folkestone in the future, we also offer larger Superior and Deluxe rooms which are more spacious, some offering sea views. Best regards

"Excellent hotel"

5
01/05/2018

I have stayed at this hotel a number of times. It is extremely well positioned near the leas and the town centre. The rooms are very clean and comfortable. The hotel staff could not be more helpful I would highly recommend it to anyone staying in Folkestone.

Laurent B, General Manager at Best Western Plus Burlington Hotel, responded to this review
Dear Guests, Thank you for your review and return visit. I am glad to hear that you enjoyed a great stay with us and I look forward to welcoming you again soon. Best regards

"Almost perfect"

5
29/04/2018

Everything was perfect except there were no baked beans available with the rest of my breakfast as there was a 10 minute wait. The rest of the stay was perfect from the excellent food to the cleanliness of the rooms and the friendliness of the staff

Laurent B, General Manager at Best Western Plus Burlington Hotel, responded to this review
Dear Guests, Many thanks for your review and kind mention regarding our team. Sorry for the short delay getting baked beans but you enjoyed the food which is the most important. I look forward to welcoming you again soon. Best regards

"One night in Folkestone"

5
29/04/2018

First time in this part of the world. Quite an impressive looking hotel from the outside and not bad from the inside either. After driving for over 5 hours we were not disappointed. The room we were allocated looked like it had been recently refurbished, it was also a good sized room with a nice seafront view. Toiletries provided and good flat screen television. We also booked breakfast, which didn't disappoint either, good choice and the restaurant looked like it had been refurbished, nice decor and modern. I would stay again and also enjoyed the company of our four legged friends in the bar, it's dog friendly.

Laurent B, General Manager at Best Western Plus Burlington Hotel, responded to this review
Dear Guests, Many thanks for your review and glad to hear that you enjoyed a comfortable stay with us. I hope to see you again for a future stay. Best regards

"Very Dog Friendly Hotel"

4
27/04/2018

My partner and I, together with our elderly dog, recently had a very enjoyable 2 night stay in this dog friendly hotel. We were welcomed by friendly, helpful reception staff who directed us to our room on the 2nd floor, a superior double, which was light, airy and very spacious, with a partial sea view and balcony. We wanted to access the balcony, which was locked and were disappointed to be told that it wasn't allowed for Health & Safety reasons. The hotel is presently undergoing renovation work and our room appeared to have already benefited from this. The ongoing work was not intrusive nor did it impact on our stay. On our 1st evening we decided to eat in the restaurant which is not dog friendly but were offered a table in the bar area if we wanted our dog with us. Fortunately our dog can be left alone so chose the restaurant. The meal experience was not what we were expecting however and we had a really lengthy wait to receive our starter. While waiting for the starter I had to ask for our wine and it was clear the staff were operating under pressure. When all seemed lost and we were considering leaving the cavalry arrived in the guise of Andrew the restaurant Manager who had been called in on his night off. Everything then got back on track. He explained to us that one of the Chefs had had an emergency which he had been called away to which left the remainder in a really difficult position in the kitchen. He was extremely apologetic and promised us a much better experience the following evening. If the waiting staff had explained this to us and the other diners earlier it would have certainly eased the frustration we all felt. We did go back the next night and what a transformation. Andrew clearly runs a tight ship and his supervision and attention to detail ensured the food and service were excellent. It could not be faulted. Had we been able to stay another night we would have been very happy to dine there again. Breakfast was to the same high standard. We would definitely recommend this hotel, particularly if you are a dog owner and have every intention of staying here again. In fact our dog insists that we do! Thank you Burlington.

Laurent B, General Manager at Best Western Plus Burlington Hotel, responded to this review
Dear Guests, Thank you for your review and kind mention regarding our Restaurant Manager Andy. I am pleased to hear that you enjoyed your stay with us. Please accept our apologies for the delay on your first dinner and great to hear that this was rectified and you had a good experience overall. On behalf of our team, I look forward to welcoming you again in the future. Best regards

"Great dog friendly hotel"

5
27/04/2018

2nd time we have stayed here with our dog. Both visits have been faultless. The rooms are lovely, all recently refurbished to a high modern standard and spottlesly clean. Dog bowl and bed provided and all staff he met were friendly to him. We had drinks and breakfast in the upstairs bar as dog friendly. It's a brilliant location right on the leas. We'll be back soon.

Laurent B, General Manager at Best Western Plus Burlington Hotel, responded to this review
Dear Guests, Many thanks for your review and kind mention regarding our team. I am pleased to hear that you (and your little friend) enjoyed your stay and we hope to see you again soon. Best regards

"Great location, great room, great price"

5
27/04/2018

My title pretty much sums it up. We stayed here when checking the area out for a potential move and were really impressed. A nice, grand hotel, with a beautiful central staircase and comfortable, well-decorated room. Friendly staff and really reasonable. We will check in again on our next visit.

"I love this hotel"

5
25/04/2018

When I am in Folkestone, which is often, I always stay at the Burlington. Its one of those Grand Hotels with a beautiful stairwell and stained glass windows, and has been refurbished to a superb standard. The staff are friendly and informative.

Laurent B, General Manager at Best Western Plus Burlington Hotel, responded to this review
Dear Guests, Many thanks for your review and kind mention regarding our team. I am pleased to hear that you enjoyed your stay with us and thanks again for your return visit at the Burlington. I hope to see you soon. Best regards

"Lovely friendly hotel in a great location"

5
23/04/2018

Stayed here for a night in a suite room with my daughter and her best friend and we loved it. The hotel has recently become a Best Western Plus and has had some refurbishments to breakfast room and restaurant which look really good...breakfast was excellent too. The staff were fantastic, really helpful and friendly. The room was very well decorated and spotlessly clean. The location near the Leas is fantastic and a short walk down the cliff path brings you to the lovely beat front. Definitely worth staying here if in Folkestone area.

Laurent B, General Manager at Best Western Plus Burlington Hotel, responded to this review
Dear Guests, Thank you for your review and kind mention regarding our team. I am pleased to hear that you enjoyed a relaxing break with us and nothing was much trouble. I hope to see you again in the future. Best regards

"Great time"

5
22/04/2018

Just spent a night here, but didn't want to leave. All staff worked very hard to make our stay as relaxing as possible. Highly recommend this for relaxation from busy times. Situated near the coast with surroundings great for walking around.

Laurent B, General Manager at Best Western Plus Burlington Hotel, responded to this review
Dear guests, Thank you for your review and kind mention regarding our team. I am glad to hear that you enjoyed your stay and hope to see you again soon. Best regards

"Birthday Treat"

5
20/04/2018

My fiance booked the suite for a birthday surprise trip away. We've stayed at The Burlington Hotel before and know it is an outstanding hotel. We were welcomed by the friendly receptionist Rebecca who professionally checked us in. Our room (346) was outstanding with sea views and a lovely, bright living area. After a lovely afternoon walk along the Leas, we decided to check out the newly refurbished Bay Tree Bar and Grill to sample the new cocktail menu. We sat in the close and lovely new conservatory on luxurious seating, on a sunny warm day it was pure heaven. The cocktail menu was a great choice, and the Bar supervisor Dan whipped them up very professionally. We explored the hotel bar and outside space on the ground floor to find a lovely dog playing happily with hotel guests and staff in the clearly pet friendly garden area, we will definitely bring our furry friend next time we visit. After a delicious meal in the bar and another cocktail we relaxed in our suite and watched the sun go down over the beautiful view of the sea. The next morning breakfast as amazing, freshly cooked and topped up by a friendly restaurant supervisor. This hotel has clearly had a lot of care, love and hard work put in by the owners and I highly recommend giving it a try if you are visiting Folkestone.

"Superb stay"

5
17/04/2018

We stayed four nights at this Hotel. It has the stately characteristics of an old hotel, but the rooms have been modernized with new bathrooms and renovations in rooms. Staff were friendly, smiling and there to assist and meet your needs. On our last night we ate at the restaurant. Food was beyond our expectations. I had lamb and my wife had the chicken. Food is sourced locally. The chef is to be complimented as your mouth came alive with the tastes. We also ate at Rock Salt during our stay and I would say this equals in presentation and flavor.

Laurent B, General Manager at Best Western Plus Burlington Hotel, responded to this review
Dear Guests, Many thanks for your kind review and glad to hear that you enjoyed your stay and dinner with us. I hope to see you again in the future. Best regards

"A great place to stay"

5
16/04/2018

Have stayed here 3 times and this place gets better with each visit..Its nearing the completion of a refurbishment programme and it is looking great. Ensuite rooms are large, pristine with large walk in showers with a big shower head and a waist high recess to place the shower gel....bed was comfortable but pillows were a little hard., Rung reception and it was replaced with a softer one ..The receptionists were wonderful..and will go out of there way to make your stay comfortable and enjoyable. Breakfast was plentiful with a choice of continental and a full english..Waitressess were efficient but a little smile would not go amiss. They have a classy restaurant with fine food. Not that hungry? .Then the Bay Tree and Bar awaits you..It is classy, it is upmarket and a great place to unwind and relax..Having just opened they had teething probs but the amiable Portugese waiter soon had us smiling again . The hotel in a good location..has a large garden out the back sea views are fantastic with the French coast line visible on a fine day...with the theatre even closer The town centre is just a 5 min walk with the harbour a little longer .So what would entice me back? It would be the staff as they are so professional and friendly and of coarse the Bay Tree Bar and the magnicent Victorian staircase with that very big stained glass window .. Pets are also catered for

Laurent B, General Manager at Best Western Plus Burlington Hotel, responded to this review
Dear Guests, Thank you for your review and for your return visit. I am pleased to hear that you enjoy the refurbishment and had again a great experience with us. On behalf of our team, I look forward to welcoming you again in the future. Best regards

"Overnight "

5
15/04/2018

Great stop over before long drive to Nice, we arrived late after a long drive with our little poodle, no parking spots left at the hotel but we managed to park on the road, we just managed to make the restaurant before it closed, it was a real pleasure the staff (lady on her own) was super accommodating and the food and wine were both excellent.

Laurent B, General Manager at Best Western Plus Burlington Hotel, responded to this review
Dear Guests, Thank you for your review and glad to hear that you (and your little friend) enjoyed your stay with us. I hope to see you again in the future. Best regards

"Spacious Room Great Location"

5
14/04/2018

My wife and I recently spent 2 nights here on a three week trip to the UK. Our Twin Room was huge. The bathroom was equally spacious. The hotel car park is small but there is easy on street parking available. We loved the roomand loved the location near the promenade. There are really not dining or drinking options outside of the hotel itself nearby. But the somewhat depressing city centre is not very far away. We used this hotel as a base for visiting the SE corner of Kent and it worked out well. The breakfast was OK but not great as the buffett was always somewhat picked over. But that was not big issue. The large comfortable room and very quiet location made for a great stay.

Laurent B, General Manager at Best Western Plus Burlington Hotel, responded to this review
Dear Guests, Many thanks for your review and glad to hear that you enjoyed your stay with us. Your feedback regarding the breakfast buffet has been passed to our restaurant team to be addressed, please accept our apologies for the inconvenience. I look forward to welcoming you again soon. Best regards

"Overnight stay"

5
11/04/2018

Overnight stay for business.Staff were extremely friendly and helpful. The upgraded room was excellent with a sea view. Hotel had original features that added to the character. Food and value was good. Will definitely stay here again.

"short stay, very nice hotel"

4
09/04/2018

Only stayed here for one night but the front desk staff were very polite and helpful, The room was really nice, very large bathroom and bedroom with a lovely big comfortable bed. The room was very clean and had everything you would need in it, all toiletries, safe and hair dryer. The only downside was that it has a very small carpark and although the parking in the streets is free it is very crowded and you may have to park a distance away

Laurent B, General Manager at Best Western Plus Burlington Hotel, responded to this review
Dear Guests, Thank you for your review and your kind mention regarding our team. i am please to hear that you had a comfortable stay with us and I look forward to welcoming you again. Best regards

"Classic"

5
08/04/2018

We didn't know Folkestone and really only chose here because we saw the Burlington had an offer on the hotel website. Checked in late and found the room quiet, clean and very, very comfortable. A classically English south coast hotel with all its Kentish charms but all modernised (still retains the building's character). Awoke next day ready to drive on and saw the stunning view of the Lees. So stayed a little longer and took in Folkestone's lovely sights before moving on downt the coast. Would be great for a short trip or weekend to see more of Kent.

Laurent B, General Manager at Best Western Plus Burlington Hotel, responded to this review
Dear Guests, Many thanks for your review and glad to hear that you enjoyed your stay with us. I hope to see you again for a future stay. Best regards

"Beautiful hotel and friendly staff."

5
01/04/2018

We stayed here last night as guests for a friends wedding and reception held at the hotel. We booked a standard room including breakfast. The minute we arrived the staff were friendly helpful and knowledgeable of the area. We arrived early and our room was ready within 20 mins. This hotel is very modern due to recent refurbishment, the rooms are very clean, tea/coffee in room, hairdryer available and safe. Very spacious too. Breakfast was great with continental or traditional English available,all was self serve. I was surprised to find a chocolate bunny on my plate when I arrived, a nice touch as it was Easter weekend. The bar and restaurant downstairs have recently been spruced up and are lovely, fully stocked with lots of different drinks and a selection of cocktails. We had a wonderful nights stay and couldn't find a fault with anything. Would definitely stay here again. A bonus too is that this hotel is pet friendly. A maximum of two dogs allowed in selected rooms at a token cost of £10.00 per dog.

Laurent B, General Manager at Best Western Plus Burlington Hotel, responded to this review
Dear Guests, Thank you for your review and glad to hear that you enjoyed a great stay with us and nothing was much trouble. On behalf of our team, I look forward to welcoming you again in the future. Best regards

"Top class stay"

5
01/04/2018

A wonderful stay. Lovely recently refurbished rooms. Great buffet breakfast. Stayed for a wedding - good service. Fun Kentish themed cocktails. Highly recommended. Nice modern shower room. Great location for seafront and town.

Laurent B, General Manager at Best Western Plus Burlington Hotel, responded to this review
Dear Guests, Many thanks for your review and glad to hear that you enjoyed a great stay with us. I hope to see you again in the future. Best regards

"Long weekend"

5
27/03/2018

Brilliant long weekend here. We were upgraded very easily at a discount to a superior room and boy it was worth it. Lots of little luxuries and the bed was amazing. Food excellent. Will definately be back and would like to say thanks to Molly on reception for all her help.

Laurent B, General Manager at Best Western Plus Burlington Hotel, responded to this review
Dear Guests, Many thanks for your review and glad to hear that you enjoyed a great weekend with us. I hope to see you again soon. Best regards

"Fabulous break lovely staff"

5
25/03/2018

Just returned from a wonderful night at this lovely hotel. Everything was perfect. The staff make you feel special and nothing is too much trouble. Breakfast was really good with everything coming out freshly cooked. Perfectly situated near the beach.

Laurent B, General Manager at Best Western Plus Burlington Hotel, responded to this review
Dear Guests, Many thanks for your review and kind mention regarding our team. I am pleased to hear that you enjoyed your stay with us and we look forward to welcoming you again soon. Best regards

"Excellent "

5
24/03/2018

Only a quickie stopover on a Friday night, we found everything great, was a old school building but spotless, reception staff were great, short walk (15 mins walk into town) Car parking was at hotel was busy but can park on ash' road. Would recommend.

Laurent B, General Manager at Best Western Plus Burlington Hotel, responded to this review
Dear guests, Thank you for your review and glad to hear that you enjoyed your stay with us. We hope to see you again in the future. Best regards

"Fabulous staff!"

5
23/03/2018

Can't recommend the Burlington Hotel enough! Molly from the front desk was welcoming and friendly, she was very knowledgable and helpful- a fab first impression. Andy and the restaurant team were efficient and just super! The hotel has a newly refurbished bar/restaurant area, the team were fantastic and professional, during a very busy time they made it look effortless. Their customer service was impeccable. The food both in the bar and restaurant was first class, even for a fussy vegetarian like myself. The rooms were modern, clean and warm. I am very much looking forward to returning!

Laurent B, General Manager at Best Western Plus Burlington Hotel, responded to this review
Dear Guests, Many thanks for your review and kind mention regarding Molly and Andy! I am pleased to hear that you had a great experience while staying with us and, on behalf of all our team, I look forward to welcoming you again soon. Best regards

"Jackie & Tony"

5
20/03/2018

We received a nice warm welcome from Molly. We had a minor issue with the room which was sorted very quickly by the excellent Duty Manager Mirek and Molly. Rooms were very clean and well decorated. All the staff were extremely helpful and polite. We will certainly stay again.

Laurent B, General Manager at Best Western Plus Burlington Hotel, responded to this review
Dear Guests, Many thanks for your review and glad to hear that you enjoyed your experience at the Burlington. On behalf of our team, I look forward to welcoming you again soon. Best regards

"Excellent hotel"

5
20/03/2018

We stayed for one night to go to a show at the Leas Cliff Hall. Hotel was a great find, super room, newly refurbished and very clean, friendly attentive staff, and a great breakfast! Highly recommended.

Laurent B, General Manager at Best Western Plus Burlington Hotel, responded to this review
Dear Guests, Thank you for your review and pleased to hear that you enjoyed your stay and breakfast with us. I hope to see you again soon at the Burlington. Best regards

"Great Staff"

5
18/03/2018

The room was very nice and there can be great views, the food is great with a lot of variety and every staff member I spoke to was fantastic and went out of their way to help. I would recommend this hotel

Laurent B, General Manager at Best Western Plus Burlington Hotel, responded to this review
Dear Guests, Many thanks for your review and kind mention regarding our team. I am pleased to hear that you had a great stay with us and I hope to see you again for a future stay at the Burlington. Best regards

"Lovely Hotel "

4
15/03/2018

We spent 4 nights in the hotel - we stayed in a dog friendly room and were delighted with the dog bowl & bed left in the room for us to use. The room was a generous size and the bathroom looked newly refurbished with a lovely big bath and plenty of hot water. We ate in the bar one night - the food was really rather good. The bar area had recently been refurbished and we wish them great success with this new venture. Breakfast very good too. Would definitely return.

Laurent B, General Manager at Best Western Plus Burlington Hotel, responded to this review
Dear Guests, Thank you for your review and glad to hear that you (and your little friend) enjoyed a comfortable stay with us as well as a good dinner. We hope to see you again soon. Best regards

"Another lovely stay at the Burlington Hotel"

5
15/03/2018

Our third stay at the Burlington just confirmed what a good hotel this is. All the rooms we've stayed in have been great - extremely well designed with very comfortable beds and lovely large en suite facilities with brilliant walk-in showers. The staff could not be more helpful - all are so efficient, friendly and courteous. The location, just off the Leas, is excellent, and although the on site parking is limited, there are always plenty of free parking spaces right outside. Whenever we go to Folkestone we will definitely always stay at the Burlington.

Laurent B, General Manager at Best Western Plus Burlington Hotel, responded to this review
Dear Guests, Thank you for your review and for your return visit. I am glad to hear that you enjoyed another great stay with us and all our team is looking forward to welcoming you again for a future stay. Best regards

"Good night stay"

4
12/03/2018

We were down in Folkestone visiting our daughter and needed somewhere to stay for the night. We booked this hotel as it looked very nice. I expected the room to be quite old fashioned as it's an old hotel, but all the rooms have just been refurbished and it was really nice very modern. We had a standard double room which had a king size bed that was very comfortable and clean. Although we didn't eat at the hotel all the staff we met were really nice. This hotel has free WiFi.

"Best Western Plus Hotel, Folkeston"

3
11/03/2018

The room we had on the 3rd floor was very small, which was a bit of a pain, but was very clean and tidy. The bathroom had fresh linen of a good quality and size but we could only get the water in the shower very hot or cold. Unfortunately, as there was quite a few guests staying due to a Masonic function the tiny restaurant could not cope with the quantity of food required and the help yourself service was extremely slow. Although there were negatives a good hotel for an overnight stay.

"Comfortable stay"

5
11/03/2018

We stayed for only one night, attending a function. On arrival, Molly on reception, was courteous and obliging and changed our room to a walk-in shower bathroom, on request. The room was a standard room, not huge, but functional. It was spotlessly clean, with a fresh bright bathroom. The shower was good. The beds were comfortable and afforded a good night's sleep. The staff were all helpful and made for a very pleasant stay. All in all, a nice hotel and we would return. The only reservation I have is it is pet friendly and dogs are allowed in the bedrooms. I think next time I would endeavour to have a room that was guaranteed free from dog occupation and if not possible I would think twice about booking. Having said that, it is a lovely hotel, the dog issue appart.

Laurent B, Owner at Best Western Plus Burlington Hotel, responded to this review
Dear Guests, Many thanks for your review and pleased to hear that you enjoyed your stay with us and nothing was much trouble. Please note that the hotel is dog friendly in a selection of standard & superior rooms only, so please do not hesitate to require a room that does not accept dogs on your next visit (please book directly with hotel). I look forward to welcoming you again in the future. Best regards

"A real find"

5
07/03/2018

We stayed here the night before taking the Eurotunnel back to France with our two dogs and were pleasantly surprised to find such an elegant hotel with such a comfortable room and yet at a reasonable price. I gather there has been a programme of restoration, which is still ongoing in some rooms, and our room was spacious and beautifully decorated with a super bathroom (shower): our dogs were allowed in the room and bowls and a bed were provided, we paid an extra £10 for each dog, perfectly acceptable given the quality of the fittings and the already reasonable price for b and b. Location is superb, just round the corner from a large grassy area overlooking the sea and surrounded by other elegant buildings. Parking is limited but we found a space and there seems to be plenty around on the roads nearby. Staff were extremely friendly and helpful, a young team, and breakfast was very good. We would definitely stay again.

"Wonderful"

5
05/03/2018

We can not rate this hotel and its staff highly enough. The offer I paid for was non refundable/amendable and thought I would lose the money due to not being able to make the reservation as we had a burst pipe early hours of sat morning. I emailed the hotel and as a good will gesture they offered us a chance to rebook. The occasion was for a 30 year anniversary, a suprise for my husband. Thankfully we made the reservation and were greeted with cheerful friendly staff who kept the surprise secret when checking in, making my husband believe we were there for a meal only. The room was outstanding, a junior suite with a jacuzzi bath, modern spacious and very clean. What made it even more special was an anniversary card had been left in the room for us from all the staff. The food was outstanding and so was the service. We would like to thank the staff that were on duty that night and on the following morning for making us feel very special. A special thankyou to Molly who arranged the opportunity to change the date if needed. We will definately be staying there again...hopefully in the summer.

Laurent B, General Manager at Best Western Plus Burlington Hotel, responded to this review
Dear Guests, Thank you for your review and for your kind mention regarding Molly and all our team. I am delighted to hear that you had a great experience at the Burlington on such a special occasion and we look forward to welcoming you again in the future. Best regards

"Superb stay with excellent Customer Service : )"

5
25/02/2018

Originally researched through Trip Advisor, the Burlington hotel did not disappoint in all aspects of our stay. I cannot fault the friendly and professional staff who will always go out of their way to accommodate guests individual needs. Clean, pleasant rooms with modern decor and very comfortable. I would highly recommend dining in the newly refurbished restaurant which actually feels you could be in a different venue. Again, restaurant manager is extremely friendly and dishes are of a high standard. The Burlington actually care for making that extra special effort in ensuring their guests stay is pleasing and relaxing & will leave happy and impressed. Thank you all x

Laurent B, General Manager at Best Western Plus Burlington Hotel, responded to this review
Dear Guests, Many thanks for your review and pleased to hear that you enjoyed a great stay with us and nothing was much trouble. I would like to thank you for your kind mention regarding our team and we hope to see you again in the future. Best regards

"old-fashion style with modern comfort"

5
19/02/2018

Beautiful, stylish building but the rooms are modern with all the usual facilities- tea, coffee, spacious shower and all very clean. The food in the restaurant is tasty and well presented. Laura makes sure that everything runs smoothly and all the clients are happy.

Laurent B, General Manager at Best Western Plus Burlington Hotel, responded to this review
Dear Guests, Thank you for your review and special mention regarding Laura. I am pleased to hear that you enjoyed a comfortable stay with us and I look forward to welcoming you again in the future. Best regards

"Amazing Wonderful Weekend Break"

5
18/02/2018

Arrived earlier that the check-in time, greeted by wonderful receptionist who contacted housekeeping to ask if they could prioritise our room to be made up. Room was lovely, very clean with all the facilities you could need. Staff were amazing, probably some of the most helpful and cheerful staff we have ever met on our travels,, both here and abroad. The hotel is well furnished, beautiful stained glass windows and a overall welcoming atmosphere. The restaurant is clean , and spacious with again very helpful and welcoming staff and a lovely selection of food for breakfast both hot and cold. Will definately be returning here soon.

Laurent B, General Manager at Best Western Plus Burlington Hotel, responded to this review
Dear Guests, Many thanks for your review and for your kind mention regarding our team. I am glad to hear that you enjoyed your stay with us and we hope to see you again soon. Best regards

"Valentines weekend "

5
18/02/2018

Best time ever! Had another amazing stay here. The new restaurant is stunning! Staff can't do enough to help. The room we stayed in was beautiful! (110) Can't wait to return. Fantastic value for money! All rooms have been refurbished. Great to revisit and see the amazing changes the hotel has undergone. Highly recommended!

Laurent B, General Manager at Best Western Plus Burlington Hotel, responded to this review
Dear Guests, Thank you for your review and glad to hear that you enjoyed a great stay with us and nothing was much trouble. I am delighted to hear your feedback regarding our new restaurant and, on behalf of our team, I look forward to welcoming you again soon. Best regards

"Valentine's Weekend"

5
18/02/2018

I really wanted to take my wife somewhere special for Valentine's this year so where better than where we got married...the Burlington Hotel. I saw the Valentine's offer on the website which was very well advertised and an amazing price for the package! I booked it up straight away with Molly over the phone which was an easy and pleasant experience. After telling my wife on Valentine's Day about the weekend I had planned she called and spoke to the hotel and Joanne ensured that we had the same room as on our wedding night which was a great touch and we both appreciated it very much! It made our stay that much more special. The new restaurant looked amazing and the food was fantastic! Dinner and breakfast were served by the staff who I cannot rate highly enough. Their customer service was to an extremely high level not only being professional but personable. I love this place...the look of the hotel, the cleanliness, value for money, location, food but most of all the staff that make staying here a positive time to remember! We look forward to returning again and would recommend the hotel to anyone. Thank you all again.

Laurent B, General Manager at Best Western Plus Burlington Hotel, responded to this review
Dear Guests, Many thanks for your review and return visit. I am pleased to hear that you had a great experience with us and thank you again for your kind mention regarding our team. I hope to see you again in the future. Best regards

"Long weekend on the coast"

4
18/02/2018

Charming olde world style hotel. I revisited Folkestone after many years since I last lived in this town for a short while and was pleasantly surprised by all the changes. Chose this hotel at random as it is on The Leas looking out on to the channel. The place has a rustic feel about it and is being very professionally yet sympathetically restored. Nicely located room on the third floor with an immaculately cleaned bathroom every day. In addition to the hotel's moody atmosphere - which harks back to another world - what made this trip memorable was the charming attentiveness and professionalism of its welcoming staff, in particular Molly and Maggie the ever helpful reception duo. True professionals in every sense - they could not have done more to facilitate me and address all enquiries and requests we hurled at them. They are true assets to an establishment like this and will I'm sure see the Burlington spring back to its former glory. Must also mention Alvarro who hosted us in the bar grill downstairs and enlivened the evening with his conversation. Hope to be back in the not too distant future....................... Thank you again M & M !!

Laurent B, General Manager at Best Western Plus Burlington Hotel, responded to this review
Dear Guests, Thank you for your review and kind mention regarding our team. I am pleased to hear that you enjoyed your stay with us and nothing was much trouble. I look forward to welcoming you again soon. Best regards

"Overnight stay for Eurotunnel "

5
09/02/2018

We stayed here overnight before an early crossing to France. Very warm welcome from reception, lovely bar and fabulous rooms. Rooms look newly refurbished. They are spacious, spotless nicely decorated and the bathrooms looked brand new. Definitely would stay again.

Laurent B, General Manager at Best Western Plus Burlington Hotel, responded to this review
Dear Guests, Thank you for your review and glad to gear that you enjoyed a comfortable stay with us. I hope to see you again in the future. Best regards

"Will be back"

5
06/02/2018

This wonderful building amazes you when you pull up and does not disappoint from then on. Molly on check in was professional, welcoming, informative and a delight. Our room was furnished to a high standard with all amenities. Great shower. The magic touch of a phone call from Molly to see if everything was to our liking was special. We ate in the restaurant that night. The staff were attentive and the food good. This is a lovely old building that has been sympathetically updated and feels luxurious. We only stayed one night before a channel crossing but recommend it and will return.

Laurent B, General Manager at Best Western Plus Burlington Hotel, responded to this review
Dear Guests, Many thanks for your review and kind mention regarding Molly. I am glad to hear that you had a great experience with us and, on behalf of our team, I look forward to welcoming you again soon. Best regards

"Stylish, welcoming, warm and wonderful! A real cut above."

5
04/02/2018

This hotel is for us a memorable one because it delivered on every single level. It was so comfortable, super-clean, well furnished, and spacious that we left feeling hugely relaxed and completely satisfied with the value received for the money spent. The food was very good, and the ambience pleasant. Of particular note were the staff, who were all extremely professional and attentive and exhibited something you rarely see these days - a genuine pride in their hotel. We really enjoyed this stay and will be going back, without question. We have been in many hotels over the years, but this one stands out for all the reasons given, and is unhesitatingly recommended.

Laurent B, General Manager at Best Western Plus Burlington Hotel, responded to this review
Dear Guests, Thank you for writing a review and thank you for your kind mention regarding our team. I am pleased to hear that you enjoyed a great stay with us and nothing was much trouble. I look forward to welcoming you again soon. Best regards

"Weekend break"

5
04/02/2018

Great weekend for us and our pooches LuLu and Wally who had a brilliant time and treat like a princess and prince ??. Fab room and delicious food and service!! We will be back!!! Very convenient for sea front and lots of great restaurants and costal walks.

Laurent B, General Manager at Best Western Plus Burlington Hotel, responded to this review
Dear Guests, Thank you for your review and glad to hear that you (and your little friends!) enjoyed your stay with us. I hope to see you again soon. Best regards

"Superb Night Stay"

5
02/02/2018

Stayed in a recently refurbished room. Furnished to a high standard with nice little touches to make life easier and get a good nights sleep. The fresh new restaurant served delicious evening meal and a good breakfast. All staff were extremely helpful with nothing too much trouble.

Laurent B, General Manager at Best Western Plus Burlington Hotel, responded to this review
Dear Guest, Many thanks for your kind review and mention regarding our team. I am pleased to hear that you enjoyed a great stay with us and nothing was much trouble. We hope to see you again soon. Best regards

"Great overnight stay"

5
29/01/2018

Very impressed with the hotel and staff. Our room and breakfast exceded our expectations. The hotel was clean and well decorated and our room was spacious and very comfortable. The hotel is a stone's throw from the sea and has great character. Excellent value in January.

Laurent B, General Manager at Best Western Plus Burlington Hotel, responded to this review
Dear Guests, Many thanks for your review and glad to hear that you had a great stay with us. On behalf of our team, I hope to see you again soon. Best regards

"A Wonderful Hotel Experience."

5
28/01/2018

If you are staying in Folkestone look no further. From the moment you arrive the staff could not possibly be anymore helpful and courteous. The hotel which is slowly being renovated to a very high standard retains its classic feel while the new downstairs bar and restaurant is a very smart and pleasant place to eat and drink. The restaurant manager Andy is a perfect example of showing how a restaurant should be run, The rooms are very clean, the beds most comfortable and the bathrooms excellent. This hotel is a credit to all its staff.

Laurent B, General Manager at Best Western Plus Burlington Hotel, responded to this review
Dear Guests, Many thanks for your review and kind mention regarding our team. I am pleased to hear that you enjoyed your experience with us and we look forward to welcoming you again in the future. best regards

"Delightful Hotel 5*****"

5
28/01/2018

I stayed for 2 nights. Staff were excellent, very friendly and informative. Room was spotless and a delight to stay in. Bed was very good quality. Shower very good. Overall a faultless stay so thank you all who work at The Burlington.

Laurent B, General Manager at Best Western Plus Burlington Hotel, responded to this review
Dear Guests, Thank you for your review and glad to hear that you enjoyed your stay with us. I hope to see you again soon. Best regards

"First class accommodation and attentive staff"

5
26/01/2018

From the moment we arrived we were we were made to feel so welcome. The attitude of all staff was exemplary. The room was prepared in an excellent fashion. As you can gather we, as a couple in our early seventies, with a certain amount of experience rated our experience very highly.

Laurent B, General Manager at Best Western Plus Burlington Hotel, responded to this review
Dear Guests, Thank you for writing a review and pleased to hear that you enjoyed your stay with us. On behalf of our team, I look forward to welcoming you again soon. Best regards

"Great stay and service"

5
25/01/2018

My friends and I had a wonderful stay at the Burlington. Clean, comfortable and friendly. The new Bay Tree Bar has a great cocktail list and the signature Bay Tree Gin and Tonics is amazing. Thanks for the great stay.

Laurent B, General Manager at Best Western Plus Burlington Hotel, responded to this review
Dear Guests, Many thanks for your review and glad to hear that you enjoyed a great experience with us. We hope to see you again for a future stay. Best regards

"Stop over"

4
22/01/2018

This was booked as husband had stayed before and we were driving to Switzerland so wanted to break up the journey. Beautiful building with free parking all around. Nice staff and rooms clean and comfortable, although ours not that large. There was a private party on which caused some noise but well worth the stop over as very good value for money.

Laurent B, General Manager at Best Western Plus Burlington Hotel, responded to this review
Dear Guests, Thank you for your review and pleased to hear that you enjoyed your stay with us. Please note that we also offer Superior and Deluxe rooms for a small supplement should you wish to stay in a more spacious room for your next stay. I look forward to welcoming you again in the future. Best regards

"Amazing overnight stay - again "

5
21/01/2018

I've stayed at this hotel several times now with both my kids and with friends and really really love it. I usually drive but this time I used the train and the hotel is only a short walk from the station which was a nice change. I noticed some fantastic improvements this year, particularly the room and the now the amazing bar and breakfast area downstairs. Both very bright and vibrant......you can see they have spent some serious time and money on the design and furnishings. There were a few of us staying and we had a great time and my friends were really impressed. Staff were friendly and welcoming as always and the food was again delicious. The reception area is always a hub of conversation with reception and guests! After our night out we took a much needed morning stroll along the cliff front which was perfect for clearing the mind! We stopped off at the theatre cafe which is about 10 mins walk away. Perfect for cake and a coffee and the views on the way are lovely. You should take the time to sit on the benches and listen to recordings of locals from history telling their stories. A nice touch! Thanks for a lovely stay. ....Looking forward to my next trip down to the Burlington....??

Laurent B, General Manager at Best Western Plus Burlington Hotel, responded to this review
Dear Guests, Thank you for your review and return visit. I am glad to hear that you enjoyed a great stay with us and nothing was much trouble. On behalf of our team, I look forward to welcoming you again soon. Best regards

"Amazing"

5
19/01/2018

We went last minute for the weekend on a voucher, usually it's get what you pay for, but this hotel was fabulous, the staff very welcoming, do anything for you. And the meals outstanding, The best bed we have slept in, The hotel was positioned where you could walk or drive to the town centre, walk along the sea front, we went in winter , if you had good weather this would be a bonus,

Laurent B, General Manager at Best Western Plus Burlington Hotel, responded to this review
Dear Guests, Many thanks for your review and kind mention regarding our team. I am glad to hear that you enjoyed your stay and I hope to see you again in the future. Best regards

"Cosy, beautiful british hotel"

5
05/01/2018

We stayed two nights in the Burlington Hotel in Folkestone in January and it is a really nice, cosy and beautiful hotel with British flair. As we came with a 4 year old child, it was really family friendly, the room was nicely refurbished. We liked especially the little bar downstairs with excellent food. The sea front was close and we could have a walk there within some minutes...

Laurent B, General Manager at Best Western Plus Burlington Hotel, responded to this review
Dear Guests, Thank you for your review and pleased to hear that you enjoyed your stay and dinner with us. On behalf of our team, I look forward to welcoming you again soon. Best regards

"1 night stay with our dog"

4
04/01/2018

Stayed at the Burlington as we had an early tunnel crossing. Easy to find and really close to the sea front where we took our hound for a good run around after the journey down. Lass at reception was friendly and smiling which was a real welcome after a nightmare M25. Room had all the amenities expected for the 1 night and a bed and bowl set out for the dog. We stayed at the hotel for dinner as we can take the dog into the bar with us. Food was the usual pub grub fare but tasty all the same and filled us up. Staff all loved to give our hound lots of fuss. Breakfast was tasty and lots offered to fill us up for the journey to the Netherlands. Would I stay again?...yes absolutely

Laurent B, General Manager at Best Western Plus Burlington Hotel, responded to this review
Dear Guests, Many thanks for your review and kind mention regarding our team. I am glad to hear that you enjoyed a comfortable stay and we hope to see you again in the future. Best regards

"Overnight "

5
03/01/2018

Booked and changed due to family. Molly on reception is lovely, efficient and really helpful. Laura in the restaurant is just so good, accommodating and a wonderful front to a lovely meal produced by the chefs. We are hoteliers and can be critical, we will come again, the upgrades are being well done, our room is lovely, warm and modern....best of all the beds are comfortable! We are leaving early for the tunnel but my husband, myself and most importantly our little dog loves it here. Thank you.

Laurent B, General Manager at Best Western Plus Burlington Hotel, responded to this review
Dear Guests, Many thanks for your review and for your mention regarding Molly and Laura. I am pleased to hear that you enjoyed your stay with us and nothing was much trouble. I look forward to welcoming you again soon. Best regards

"3rd time"

5
03/01/2018

This is a 3 visit and again was very pleased with the room and staff. only thing that should have been in place was net curtain and a slip mat for shower. shall continue to use this hotel ...as I come to see family .. its in a beautiful setting ..

Laurent B, General Manager at Best Western Plus Burlington Hotel, responded to this review
Dear Guests, Thank you for your review and glad to hear that you enjoyed your stay with us. Please note that non slip mats are available on request from reception. We hope to see you again soon. Best regards

"Nothing Too Much Trouble"

5
03/01/2018

We stayed at the Burlington on our way to France just before Christmas, we chose this hotel because it was dog friendly. I have never stayed in a more accommodating hotel, we could eat in the bar because we had Tikka (our dog) with us and was offered the choice of having breakfast there too so Tikka could stay with us. As we were on an early train crossing I asked if I could take some breakfast with us and the Manager could not have been more helpful telling me to take whatever I wanted and even got me some foil to wrap it all up. I would highly recommend anyone to stay here as all the staff were more than helpful and if I am travelling to France again I will definitely be back.

Laurent B, General Manager at Best Western Plus Burlington Hotel, responded to this review
Dear Guests, Many thanks for your review and glad to hear that you (and your little friend) enjoyed your stay with us. On behalf of our team, I look forward to welcoming you again in the future. Best regards

"Pleasant Visit"

5
29/12/2017

An enjoyable, overnight stay between our journeys to Deal from Reading and return. Our upgraded room (due to our BW gold card) was spacious and clean and we had a good view of the coastline. The food was delicious in the refurbished Maple Tree Restaurant.

Laurent B, General Manager at Best Western Plus Burlington Hotel, responded to this review
Dear Guests, Thank you for your review and glad to hear that you enjoyed your stay with us as well as your dinner in our new Bay Tree Grill. On behalf of our team, I look forward to welcoming you again in the future. Best regards

"Lovely rooms and friendly helpful staff"

5
26/12/2017

The Hotel is in a lovely setting, the staff are great, the room was lovely and I have booked again for my next business trip. I ate in the downstairs restaurant as a celiac I wasn't expecting much, but the waiter and the kitchen went out of their way to make sure I had a lovely meal. Highly recommend this lovely hotel

Laurent B, General Manager at Best Western Plus Burlington Hotel, responded to this review
Dear Guests, Thank you for your review and pleased to hear that you enjoyed your stay and dinner with us. On behalf of our team, I look forward to welcoming you again soon. Best regards

"Excellent stay in great location in Folkestone"

5
24/12/2017

Our room was newly refurbished with high quality fixtures and fittings, a great double sized shower and comfy beds. The internet was free and good. We could see the sea from our window and it was 1 minute walk to the Leas. The staff were very friendly and helpful. The breakfast choice was good; we stayed 4 nights and experienced both a la carte and buffet style breakfasts on different days and both were good. We ate in the restaurant one evening which had a limited menu while they are ramping up but our choices were well cooked and presented. We also ate in the bar and enjoyed the less formal atmosphere and the meal. We booked the Burlington because they allowed dogs - we found a dog mat and bowl and dog bed in our room on arrival and the staff were very dog friendly which made the whole experience easy. There are dog walks along the Leas and by following one of the paths down to the beach you can walk off the lead in the coastal country park and walk along to the old harbour and sandy beach at low tide. There are lots of interesting places to visit nearby.

Laurent B, General Manager at Best Western Plus Burlington Hotel, responded to this review
Dear Guests, Many thanks for your kind review and glad to hear that your enjoyed your stay with us. On behalf of our team, I look forward to welcoming you again soon. Best regards

"Amazing Anniversary Weekend"

5
18/12/2017

From the moment we arrived, we had a warm friendly welcome from Molly on reception. Our room was outstandingly beautiful with sea views over the channel. After going for a walk we went to the bar and was served by Daniel, who was friendly and greeted us warmly into the cosy bar area. Since we had such a beautiful room and the hotel was hosting a party (which looked like so much fun) we decided to eat dinner in our room. We both had the gormet burger, delicious! I was quite happy to wait for our food since they had a busy party to cater for however the fresh hot food was delivered promptly by the friendly server. We woke up in the morning to the sun rising over the horizon, laying in bed watching the sun rise just made our romantic trip perfect. Breakfast was hot and fresh with plenty of selection, again the staff were friendly and helpful. Check out was quick and easy, no busy queue to wait in, and being served by the duty manager at reception. We didn't want to leave, from start to finish our stay at The Burlington was simply perfect and I cannot fault a single thing. I must mention our lovely welcome gift in our room for our anniversary, a lovely touch from the management. We will be back again every year for sure! Make sure you ask for room 346, simply stunning!

Laurent B, General Manager at Best Western Plus Burlington Hotel, responded to this review
Dear Guests, Many thanks for your kind review and glad to hear that you enjoyed your stay with us and nothing was much trouble. on behalf of our team, I look forward to welcoming you again in the future. Best regards

"Christmas reunion"

4
18/12/2017

We have stayed at this hotel many times and as usual were made to feel welcome by the staff. I must mention Maggie on reception who is always very helpful. We booked under the Autumn Offer which is very good value. We were meeting some of my husband's ex colleagues for a Christmas dinner in Folkestone and the Burlington is centrally located and convenient. The hotel rooms have been refurbished and are very nice. This time we did not upgrade and therefore had standard room which was a bit on the small size. It is worth upgrading to a larger room with seaview

Laurent B, General Manager at Best Western Plus Burlington Hotel, responded to this review
Dear Guests, Many thanks for your review and return visit. I am pleased to hear that you enjoyed a comfortable stay with us and we look forward to welcoming you again soon. Best regards

"This is a lovely and delightful place"

5
17/12/2017

The Burlington has become my regular hotel of choice when I am in Folkestone, which is often. Its a lovely, recently renovated and delightful hotel on the grand scale - large rooms, large foyer, and some superb extra-large rooms on the tope (third) floor, which I have now taking to booking regularly. The staff are very nice, good fun, pleasant, and very helpful. Its a superb base to be based in Folkestone from, because the coast and seaview is literally 100 yards from the front door. Really lovely place.

Laurent B, General Manager at Best Western Plus Burlington Hotel, responded to this review
Dear Guests, Many thanks for your review and glad to hear that you had a great experience at the Burlington. On behalf of our team, I look forward to welcoming you again in the future. Best regards

"Comfortable and roomy."

5
08/12/2017

Imposing building amongst many newer with much lesser character, We stayed for 1 night (room only) before catching the early train to France next morning. Very comfortable and size-able room with excellent en suite bathroom. Very helpful staff and great value for only £45.00. It is now part of the Best Western group.

Laurent B, General Manager at Best Western Plus Burlington Hotel, responded to this review
Dear Guests, Thank you for your review and glad to hear that you enjoyed a comfortable stay with us. We hope to see you again in the future. Best regards

"a night away"

5
04/12/2017

We have a nice evening at the hotel we have been there before on two occasions at the same room , and very enjoyable the staff will all very helpful in a room with clean and very spacious we will be back again

Laurent B, General Manager at Best Western Plus Burlington Hotel, responded to this review
Dear Guests, Thank you for your review and for your return visit. I am pleased to hear that you enjoyed your stay and nothing was much trouble. I hope to see you again soon. Best regards

"Wonderful hotel!!"

5
04/12/2017

Myself and my husband stayed here for one night on 2 December for our 5th wedding anniversary. We had a wonderful dual aspect room with sea views on one side and views over some nice gardens to The Grand Hotel on the other. The Burlington is a gorgeous hotel in a quiet road, set just back from the wonderful Leas and has been recently renovated to a high standard. We really couldn't fault it!! Our room was beautiful and we had been left some chocolates and an anniversary card which was a really lovely touch. The breakfast was very good - it was piping hot and of a good quality. The staff were very helpful and friendly. We will DEFINITELY be back!!!

Laurent B, General Manager at Best Western Plus Burlington Hotel, responded to this review
Dear Guests, Many thanks for your review and pleased to hear that you had a great experience at the Burlington. On behalf of our team, I look forward to welcoming you again in the future. Best regards

"Weekend trip with friends"

4
03/12/2017

Lovely position on the seafront, rooms were a bit small, and bed was also small but comfortable . Very clean and well equipped. All the staff were excellent, from front desk, to restaurant staff and especially the manager of the hotel. The buffet breakfast was very good and something for everyone. We would definitely consider staying on another occasion

Laurent B, General Manager at Best Western Plus Burlington Hotel, responded to this review
Dear Guests, Thank you for review and glad to hear that you enjoyed your stay with us. Please note that, should you prefer a larger room in future, we also offer for a small supplement Superior and Deluxe rooms with super king size beds. I look forward to welcoming you again at the Burlington. Best regards

"Good Hotel with excellent sea view - Good Food and nice helpful Staff."

4
28/11/2017

Room was nice, clean and very spacious. Our two Collies were made to feel very welcome too! Great sea view from our room. Thank you Burlington for looking after my family and I. We will definitely stay again.

Laurent B, General Manager at Best Western Plus Burlington Hotel, responded to this review
Dear Guests, Thank you for your review and glad to hear that you enjoyed your stay with us and nothing was much trouble. We hope to see you again in the future. Best regards