Best Western Hotel Royal Centre,  Bruxelles

3.5/5  - based on 686 guest reviews.
160 Rue Royale, 1000, Brussels, Belgium - See map
+32 2 219 00 65 +32 2 218 09 10

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1 adult

 

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This Brussels hotel is conveniently located downtown near the Royal Palace and the Grand Place, one of the most beautiful squares in Europe. The Best Western Royal Centre is located in the city center and within walking distance to all major tourists' attractions in Brussels, including Botanique, Manneken Pis and Atomium. Hotel guests also enjoy easy access to the European Parliament district, Heysel Exhibition Center and Theatre Royale. The hotel is within walking distance to the Central Train Station and 11 kilometers from Brussels International Airport. The next door Coin Royal Lounge-Restaurant will offer you a nice place to eat or drink and also offer you some business lunches. The Best Western Royal Centre also features a multilingual staff (English, French, German, Spanish, and Dutch) and foreign currency exchange. Hotel guests can enjoy a daily complimentary newspaper and free Wi-Fi. Make an online reservation today at the Best Western Royal Centre!

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based on 687 guest reviews
 
NOTE ISSUED REFER TO NOTICE SUMMARY NOTES
Excellent
 
144
Verygood
 
301
Medium
 
181
Poor
 
41
Horrible
 
20
Business Business 186
Couples Couples 270
Family Family 52
Friends getaway Friends getaway 80
Solo travel Solo travel 60
Cleanliness
Location
Rooms
Service
Sleep Quality
Value
Best Western Hotel Royal Centre,Bruxelles
  • 4
    « Decent quality and location »

    Not bad for the price in a good location reasonably close to centre. Rooms clean and refurbished but not that big. Bathroom was pretty good and spotless. Reception staff were pleasant enough and efficient.

    1
    « If you don't need a shower, could be ok... »

    Very disappointing. The good part: the room "looks" nice, is renovated, and the AC works. The bad parts: The room does not look anything like the picture of what we booked on the website / confirmation email. We got a tiny shoebox... while the picture was of a normal room with plenty of space. Total bait and switch. The shower is a mess - a quick shower completely flooded the bathroom! The reservation said "shower/tub combination", but all we got is a floor with a shower...no tub in sight. Next day, after cleaning the room, they took away dirty towels, but didn't give us clean ones. I guess we are not allowed to shower here... Called the reception for towels, no answer. Walked downstairs, asked the guy about it, and they said they'll send someone (no apology). To top it off, no conditioner in the amenities kit. I'm ignoring the mess in the lobby due to construction, and random furniture in the hallway. Also, no upgrade or any recognition of my diamond select status. Would not recommend this hotel at all.

    5
    « Quick trip »

    Last minute booking to brussels on business. Hotel was clean too. Massive and comfortable. Staff very good and attentive to my needs. Good choice of food for breakfast. Only down side I was at the front and the trams were noisy going past

    3
    « Just one night »

    We were in Brussels for just one night on our way to the Caribbean. The hotel is in walking distance with the city center, not so close by though. For one night was ok-ish, I would not recommend it for a longer stay. The rooms (our 2 rooms) were nothing like the pictures, were very small, at the 7 floor with a ?. I don't know how to call it- balcony, terrace shared for the whole floor. At one of the rooms the balcony door was blocked at the other one was not closing properly. Also it was pretty cold in the rooms, due to the fact was January and no central heating working. We left the property at 3 am so I can not say anything about breakfast. But at about 10 pm my husband went out to find a store to buy some water, everything was closed and when he asked the front desk guy about some water he gave him a paper cup with water?that was funny, for a 4 star accommodation to not be able to sell you a bottle of water during night time.

    4
    « Great rooms »

    Despite reception decor being a little tired and dated the room was really good value and nicely decorated. My room was like a suite with separate bathroom, sofa area and bed area. It was a little cold though but a small heater had been provided. Good value and would use this hotel again. 10 mins walk from central station

    1
    « Awful Treatment »

    We made a mistake in the reservation process. We booked a room in a different day, and after realising, less than an hour after, we wrote them asking them please to cancel the reservation. We had no answer for them until next day telling us it was impossible to cancel it, adn they charged us the night. Although it was clearly a mistake, the treatment received was awful, they didn't have a small detail with us; in same situations, other hotels would refund the charge without problems, but for this hotel it's clear money is more important than customers.

    1
    « Surprisingly poor hotel »

    Given the high cost (£268 for two nights) this was a mediocre hotel experience. The room was of average quality - not helped by the dull grey decor and a broken light. The worst part was the breakfast. The room was far too small and understaffed for the number of guests. The food quality was average, while the waiter could not keep up with the need to top up the food and crockery for the numbers present. There is a simple message for the management - if you cannot cope with your hotel being full and busy then don't hike up your prices. Staff at reception were helpful.

    4
    « Nice Hotel near city centre. »

    A nice Hotel near city centre with very good service. Large rooms, good breakfast, easy access with Metro lives 2 and 6. Rue Royal is not so quite but the rooms are well insulated so there is no problem with noise.

    4
    « Good Spacious Rooms, Friendly & Helpful Staff - (Value for Money), but the Breakfast was disapointing »

    I stayed at the hotel for 4 nights during Christmas week with my wife, on arrival at the hotel we where greeted well at the reception & they also gave us an early check in as requested by us. The Room allotted to us was clean n very spacious compared to other hotels that i have stayed in Europe. The staff was very helpful & friendly in assisting us to local attraction & use of transport. However the only disappointment we had was the breakfast, for all the 4 days we had the same breakfast & very or say no options for vegetarian (as my wife is veg) they need to improve the options

    1
    « Worst Experience ever with Food Hygiene »

    My husband and myself stayed during Christmas holidays for 2 nights in Best Western Hotel Royal Centre. but as the name looks, the food, service is not at all like this. Both days we had trouble with the breakfast. There was a broken piece of marble bowl in the food and staff did not show guilty about that and not even we have been given anything instead as a courtesy. Next day we literally had to wait for so long to get our breakfast table clean. So Not recommended in any condition this Hotel.

  • 5
    « Can't have asked for more . . . »

    The hotel is maybe around a 10 min walk from the city centre and 5 min from the train station. Hotel has a small bar and a few small supermarkets in the area. Located on a quite street in a safe area. Rooms are to higher than normal standard for a Best Western and we found the stuff all to be more than helpful in helping us.

    1
    « Diabolical breakfast »

    Breakfast was diabolical. An absolute shambles that made the Fawlty Towers hotel look as though it was well run. We were warned by the night Reception to arrive for breakfast early as the buffet tends to run out so this is obviously a known problem. We thought that with an hour of the breakfast service remaining that we would be fine. No! There were no clean tables so we had to sit at a dirty table. There was no cutlery available although we managed to find a couple of clean spoons which we had to share amongst ourselves!! The cooked breakfast was virtually non-existent. Items ran out and were not replaced straight away, if at all, and all of a sudden some random food item would arrive. Everything was completely unorganised. I made my feelings known to the Reception desk but they didn't seem to care. Not a good start to a day. Will definitely not be going back to this hotel.

    2
    « Avoid »

    I made a last minute trip to Brussels and decided to book with Best Western as I had previously stayed at their Luxembourg hotel and been very happy with my stay! Staff were friendly on arrival, when entering my room,I could see sticky cup marks on the dresser, I was instantly put off as it did not seem like the room had been cleaned properly. On further inspection of the room I noticed that the bathroom was not cleaned properly. I called reception and explained I was unhappy with the room, to the credit of the hotel someone came by and checked me into another room, yes it was cleaner but there were still some issues, I figured that the hotels cleaning standards were not so high and gave the surfaces a wipe down. The cleaning staff were super loud outside of my room, it sounded like they were socializing rather than working, lots of loud voices and laughing, I had a do not disturb sign outside of my room, so they clearly ignored this. On checkout, staff charged me for more expensive items from the mini bar,I am assuming the cleaners are responsible for listing items, so to me it looks like the hotel needs better cleaners who do their job properly! I would not recommend this hotel to anyone, nor will I be returning.

    3
    « Second stay not as good as the first »

    After a pleasant stay at this hotel a year ago, I had a less satisfying stay this time. To begin with, the hotel reception staff member that checked me in was not at all friendly or welcoming. Nor was he willing to be of help when I asked him for assistance to find a branch of the Leonidas Chocolatier that might be open on Sunday. He made no effort to look it up on line (I found by checking that the one near the hotel that I had visited last time was closed on Sundays) but even said to me that I could find what I wanted at the airport - which proved completely NOT to be the case. Fortunately the reception at the nearby Novotel proved much friendlier and willing to help me. I was happy - as a Best Western Diamond Guest - to be given an upgraded room - so I do appreciate that. However, as is the case with some frequency in European hotels, the double bed was nothing more than two single beds side by side. The fitted sheet was not large enough to be tucked in on all sides, and the duvet cover was not well fitted for the comforter. The pillows were quite lumpy. There was a small bottle of wine with two glasses and a small bag of potato chips on the table and I assumed this was a complimentary for Best Western Diamond guests. GOOD THING I THOUGHT TO CHECK - turns out it is there to tempt you to paying a LOT of money for these items. There was just ONE packet of coffee and NO creamers provided - typically Best Western Hotels provide a better set of beverage amenities. Finally, the internet connection was terrible. It might be because my room was at the end of the hallway ... I don't know. I do, however, want to mention one of the people who was at the reception later that evening - Younes - who was really helpful in looking up for me the exact times of trains leaving the following morning from the nearby Brussels Central Station to the airport. Younes is the kind of person who really leaves a good name for the Best Western brand so thanks to him!!!

    5
    « Quite and decent hotel in city centre »

    I visit this hotel frequently. It is relatively, small, quit and offers a fine basic service. The breakfast is reasonable, though the breakfast room is a bit small and one has to squeeze oneself through. An excellent climate control in the rooms, with hardly any noise.

    4
    « Some space for inprovement »

    Chain hotel, located in the centre of Brussels. Tram stop is a few metres off. Overall nice and with a more than decent staff. Some details to be improved... faulty lift (got stuck inside with doors not opening) and the shower outlet could be cleaner.

    1
    « Stay out of the single room »

    The single room is a tiny ratplace where not only you can hardly walk in, but also where you will struggle yo sleep as the matress is so old and given that you will sink and after only 30min you will need yo stand up because the back pain will be killing you. The old fashion bathroom has a horrible rotten odour coming out of It. No wonder the recepcionista almost jokingly told me "you know you have a single room, don't you?". Certainly os any inspector would ser this room would not there to give this hotel not even a star. I would hola back to sleep, but just of the thought It my back is crying. I have stayed on dar better hoteles in Brussels for the price of this and even cheaper. So do yourself a favour and keep searching.

    2
    « Very poor customer service »

    A nice hotel centraly located but with unfriendly staff. The hotel has spacious enough rooms, a little lousy but ok. The bathroom was smaller than expected. They have a very strict check in policy. We arrived at the hotel around 11 am but we couldn't check in until 15:00 pm. Indeed, they have a storage room for your luggage which is ok. We didn't mind that we had to wait but the staff seemed very unfriendly. We just entered the hotel's door when someone from the staff exclamed:"Oh, no! Way too early for check in!". We haven't even said one word. It didn't feel very welcoming. We had booked and paid a room with breakfast but later we realised that we'll have to skip it in order to arrive on time at the airport. Although there was an advertising in the elevator that one can choose for an express breakfast ( half price than the standard one ) before 7am, they didn't agree to switch it for us and insisted that we should pay extra!!! The lady at the front desk ( short hair with glasses ) was not helpfull at all, she seemed rather irritated by our kind request. She said we can have a coffee to go!!! The hotel is nice for a 3 stars but the staff categorically not. Would not recommend.

    5
    « Smooth and clean »

    Requested for early checked in and room was ready when we arrived around 10am. Booked a double room and it was reasonably big with small dining table. There was many channels on tv and comfy bed so we had a nice stay there. Keep it up!

    4
    « Central »

    This was a convenient hotel for a business trip but would not recommend for leisure. My room was on a busy road with traffic and sirens all night. The rooms were clean and well presented and the hotel was comfortable and neat. Breakfast was ok, only ok and the restaurant was quite cramped. The staff were friendly and helpful. I did not have a kettle on arrival but one was brought to the room after contacting reception.

  • 5
    « Comfortable hotel for business and pleasure »

    Clean comfortable hotel with a very friendly and attentive staff. Sally, Rimme and Dimitrios were all very helpful and kind and were able to assist me with all of my request. Will be my hotel from now on when I visit Brussels. 10 minute walk to Grand Place and 5 minute walk to the train station. Metro station 2 minute walk. 2 nice parks within easy walking distance, if you wish to jog. Arrived at 8:30pm and ate at great restaurant next door, Comptoir Restaurant. The Flanders beef stew was superb!

    4
    « A Comfortable Hotel for Business and Touristic Visits »

    The hotel is a very good location. It is very clean and the staff are very friendly. I like the service quality. Although it is a 3 star hotel, the service quality is at the 4 start level.The breakfast room is a bit small but the service is nice. The receptionists are very friendly and helpful.

    4
    « A real surprise »

    One of the nicest hotel experiences of recent times. Small hotel, good value, convenient for local travel. The rooms are comfortable, quiet and all the staff absolutely lovely. Would recommend this to any business traveller with limited budget.

    4
    « Good deal and great location! »

    I will began listing some of the things I thought maybe need some improvement: To me, the pillows were very uncomfortable, these did not offer the support I was expecting. No turkey ham during breakfast buffet, only pork :(. Shower towels are a bit small and you only get two plus two hand towels; maybe for some people this would be sufficient but for my husband and I, especially me, towels were not enough. I needed an extra towel to dry my hair. Lots of water comes out shower when taking one and floor in bathroom becomes wet and slippery. During our six nights stay, cleaning staff would forget to replace empty tissue box, to add more coffee/tea bags/cream and even vacuum carpet. I also wish this hotel had a better quality toilet paper, the one they have is a bit rough on the skin. I considered the stay at this hotel to be a good deal primarily due to location and buffet breakfast, which was included in the price. Payed an average of $77 USD/night, compared to other similar hotels/lodging in Brussels, this one was the best choice for us. Let me tell you that their breakfast croissants are super delicious(chocolate and butter). Their breakfast buffet does offer a decent variety of food, scrambled eggs, two types of yogurts, milk, tea, coffee, fruit, bread, beans, bacon, and machine juices. This breakfast buffet is more than worth your money. Location, location, location; as they say, this hotel is very close to many of the attractions Brussels has to offer. Transportation, shopping, restaurants, and more are near by. For example, Grand Place is about a 10-13 minutes walk depending how fast you walk, shopping street is about a 7-10 minutes walk, metro stations and trams are a five minute walk away or almost across from hotel. Also, Brussels park is about a 7 minute walk from hotel, it is not a big park but it is popular and good for a jog. On a different note, bed was comfortable, shower head with great pressure, nice hot shower water, elevator on site, hotel staff are very attentive, helpful, friendly, and professional. The room offers plenty of wardrobe space, a small coffee machine, a very tiny fridge, a flat screen tv, and liquid soap(for hand washing and shower). All in all, we would stay here again and recommend to other travelers visiting Brussels.

    4
    « Close to town and good local bars and Restaurants »

    Room 309 overlooking the main road - you could hear the trams and the police cars. However very good room and the staff were mega helpful. Only had breakfast here - that was fine. Make sure you get the detailed map from the reception it will help navigate the myriad of small streets in Brussels.

    5
    « Excelent »

    Good/central location, good breakfast, good room and beds, friendly and helpful staff. Tram just in from of the hotel. Everything was just EXCELLENT! I highly recommend this hotel for all purposes of stay.

    4
    « Very Good »

    Spent a week in this establishment and I was pleased with the stay. The staff helped reserve rooms for my team and accommodated my need to change reservations at the last minute. Decent location and a parking garage within 5 minutes by foot. Beautiful rooms. Nice breakfast spread. And a small bar is located in the lobby area. Recommend staying here as it is comparable to other good establishments in the area.

    4
    « Reasonable price »

    Hotel is very good located. The quality is OK for this price. Service is really nice and friendly. Room is equipped with all necessary staf, obviously towels, hairdryer, soap and shower gel, however it would be better if hair conditioner was in room as well. Room was clean but really small. If you stay for weekend it is good choice.

    5
    « Lucky find »

    We had to cancel a booking for Antwerp and find a hotel at short notice in Brussels. This hotel was offering last minute deals on booking.com and we decided to stay there. Delighted with the hotel. Location is a short brisk walk from city centre. There was on street parking available nearby, which is free overnight. The room was small but very comfortable and clean. Breakfast was efficiently organised with a good choice of food. All in all this stay was fantastic value for money.

    3
    « Pretty average »

    Rooms aren't exactly big but the bathrooms are *really* tiny. I have very small, narrow feet and couldn't place them both flat side by side on the narrow bath standing under the shower! No TV remote in the room so couldn't get TV to work. Didn't complain as I didn't notice until I tried to watch news and weather just before I checked out but left a fault card. Staff seemed helpful and friendly and the Breakfast was ok but also fairly average quality and selection. Definitely not worth €15. Lights also seemed a bit weird. Some didn't do anything and specific combination seemed needed to get standing lamp to come on. Took a while to even find switch for desk lamp (it's under the 'head' of the lamp if you also can't figure it out!). Fairly modern decor and clean but unfortunately nothing special. Just a standard business type hotel

  • 4
    « Conveniently located in walking distance to major attractions and close to metro station »

    I stayed there for 3 nights. In my reservation I asked for a room not facing the street and I've got one - bonus points to hotel staff. The stay was pleasant, with no noise coming from outside into hotel room during night-time and in the morning. Hallways in corridors are not covered with carpets, therefore you can hear some noise from inside though.

    4
    « Good stay after changing room »

    Hotel 15 min walk away from city centre. First, I got a room in the 8th floor - small, wallpaper fell from the wall, the bathromm was old fashioned and dirty. The last point was the reason asking for another room. I got a room in the first floor - modern, renovated, comfortable. Breakfast is good, but no large selection.

    4
    « Good hotel but could be great with a couple of improvements »

    Our room on the 9th floor was situated at the front of the hotel. It was quite large & modern & very clean looking. Unfortunately, there was no room safe which is unusual these days. When we enquired at reception that evening, the staff member told us to look in the wardrobe. Nope - still no safe so he came up to the room & looked for himself & said there wasn't one. So I had to hide my documents & jewellery for safe keeping for 5 nights as I didn't want to leave them in the reception safe. We also asked for an additional pillow as there was only one extra in the cupboard & he said he couldn't find us a spare & that we had to wait until the next day. A note left for room service ensured we had the additional pillow the following day. Unfortunately, the street light from across the road shone straight into our room & the blockout curtains were a little short so the light came through at both ends of the window. This was a shame as the room & bathroom were very nice otherwise. Also, the wifi kept cutting out & was quite slow which was frustrating. The location of the hotel is a 10-15 minute walk from the Grand Place & there are only a couple of restaurants around the hotel to eat at in the evening, so I recommend eating in one of the busier areas before coming back to the hotel. The breakfast was sufficient but the service was not good - the breakfast room is quite small & unfortunately the tables weren't cleared very quickly once people were finished so in the busy periods, you'd be looking for somewhere to sit. When they were finally cleared, they weren't cleaned off properly in regards to crumbs, croissant pastry flakes etc. We had to ask for cutlery and bowls on more than one occasion & they would run out of things like orange juice, cut up fruit (this was always in small supply). I think they needed one extra person helping with the breakfast service in the mornings. The reception staff each morning were very efficient & polite and helped us twice when our day tour pick up was very late to arrive. So, if they could fix simple things like the room safe situation, have longer curtains to cut out the light & sort out the breakfast service & slow wifi, this would be a great little hotel.

    2
    « Very disappointing for the price - Poor value »

    Comfortable bedding - rather small bedroom with too much furniture - cleanliness definitely to be improved (carpet, bathroom) - only decaf bags available in the room with the boiler. No fruit juice available for 1/2 hour at breakfast - breakfast was not included and was at 15€. For more than 140€ one night/one person with breakfast, this is expensive.

    4
    « Good and cheap hotel »

    Royal Centre is a Best Western hotel near the Botanica Park. Hotel is not luxury but it is clean, well located and room rates are very reasonable. Less than hundred euros including a good breakfast is very good price in a big city. Rooms have two beds and are clean. Bathroom is also fine. Highly recommendable!

    3
    « Convenient location, but a service that leaves much to be desired »

    If you are looking for conveniently located hotel in Brussels, not far from Place Rogier, but away from the jungle of the North railway station, Best Western Hotel Royal Centre represents a tempting option. It is on rue Royale, minutes from the Parc Royal or Brussels Park. From the onset, the facade looks a tad run down, and the lobby markedly outdated. The receptionists are, however, pleasant and eager to help. The rooms are spacious and reasonably modern. My double room was equipped with two single beds, side by side, forming a double bed. with a mini-bar, and with a medium-size TV set. The desk was rather narrow, offering little space to work comfortably. The worst aspect is a prehistorical internet service with constant disconnections from the network, making it virtually impossible to get any work done. Over a four-day period, the reception staff kept promising that connections would improve ? they never did. In this day of age, it is hard to believe that ADSL+ connections can be so bad in a (in-principle-reputable) hotel (chain). Breakfasts are reasonable, consisting of a choice of cereals, homemade omelet, ham and cheese, fresh croissants and pains au chocolat, and cold and hot drinks. While the street below (the rue Royale) was surprisingly quiet, most of the noise came from the corridor and from the loud voices of inconsiderate guests (the insulation of the rooms ought to be rethought). Overall, neither a bad place, nor a great one. A decent value for the most part.

    3
    « room is small but breakfast is good »

    this hotel is not close to the city center by walking and there are not a lot of eating places near by. Room is very small and the noise level is quite high because the tram runs till mid night. the breakfast is very good so if you don't want to spend time finding restaurant for breakfast, get it included in your room rate when booking.

    5
    « Great Service »

    We arrives at 9 am, our Thalys train arrived very early. We were exhausted from traveling, we thought we would have to drop off our bags and come back at check in. THEY CHECKED US IN AT 9 AM! I'm sure this goes on availaibility but I could not appreciate that more. They were wonderful. The rooms were gorgeous. We were 6 minutes to most public transport, one train was right outside the hotel. It was great. Everything about this hotel was perfect!

    5
    « Fantastic »

    This hotel's ratings here do not do it justice. The room was brilliant, very comfy bed, everything working perfectly. It's in the perfect location for a tourist, its ridiculously central, 10 minute walk from grand place. It's just far enough away from the centre of city to escape total commercialisation i.e. Tourist shops and dodgy street vendors.. a couple of streets away there is some nice cheap restaurants where Belgian people seem to frequent. We were able to avoid using the public transport for the most part, because of our location. I really cannot fault this hotel.

    5
    « Excellent value in Brussels »

    Good location, comfortable bed, A/C working as it should, spacious room (for 2 people), was given a fairly quiet room as per my request (not facing the street). WiFi was working very well and I highly appreciated this. Would gladly come back here on business. It is hard to find issues to complain but the bathtub was a bit narrow for my taste (bottom not fully flat).

  • 3
    « Good experience »

    The hotel offers affordable accommodation in a convenient location. It is located a couple of minutes away from the city centre and a walking distance of 10 minutes away from the train station. The interior is refurbished, looks modern and my room was perfectly clean. The offered amenities were more than enough for a business traveler. The WiFi connection was reliable and fast. Two main issues were the sound insulation which can be improved and the breakfast which is expensive and it is not getting refilled when pieces are out.

    2
    « Insufficient sound insulation in the windows of some rooms. »

    Averaged quality hotel close to the centre. The rooms are modern and the hotel has been recently refurbished. Decent breakfast although you have to wake up early (some of the popular breakfast items are not replaced when they run out of them). I was going to give 3 stars, but I have decided to give it only two for the following reasons: 1) Cleaning of the room was not good enough. Previous guests drop something in one of the tables and it was sticky. They did not clean that during the two days I was there. 2) There is a tram line next to the main entrance of the hotel. If you are unlucky and your room is oriented to this street, as it was mine, the sound of the tram every time is passes is quite annoying. In my case it did not allow me to have a decent sleep. They should replace the windows in these rooms to improve sound insulation.

    4
    « Better than 3 stars »

    The location was a walking distance from the centre (~1,5km), however as a business district it was very deserted in the evening. Room was very modern and comfortable, maybe a bit noisy - you could hear neigbours showering, the tram outside and a lot of people walking by as it was next to the elevator. Overall I would reccommend it. Especially for the price.

    4
    « Great Location »

    Arrived late in the evening enjoyed walking the neighbourhood beautiful buildings, ate at an Italian restaurant. Location is walking distance to downtown core had delicious waffles and etc.. Room was comfortable and lobby has a computer for customers to use.

    3
    « Best Western Hotel Royal Brussels »

    Well what a unusual trip that was. Brussels is in a really bad state. It was like East Germany after the wall came down! There seems to be no working infrastructure or organisation. Heart of Brussels and street apron street has broken, and I mean proper smashed up and raised here and there with loads missing, paving slabs. Windows randomly smashed in places in like train stations and graffiti is everywhere!! It's so evident it's just accepted and they now try to class it as art. Main shopping centre areas, train stations etc...everywhere. The worse thing were the beggars. Not poor weak beggars, but professional ones. The police and authorities turn a blind eye to it all. It's like zombie apocalypse. While you're moving you are more safe, if you stop and stand still they swarm around you. Don't think of eating out in the city centre, jokes. It is odd that you can go into any cafe or shop and all the staff speak French, german and English. But anyone in authority like at the train station, suddenly can't speak or understand English. It's as though they have the hump we're leaving the EU. Late at night is really unnerving as strange men appear in every street corner and make even the most confident traveller uncomfortable. Waffles are fantastic, but you can

    3
    « Great staff ! »

    Great staff, very friendly, informative and always willing to help (5 stars for the staff). The day I booked in a few things went wrong but i got a "better" room, though it's had a terrible smell of old smoke and honestly the rooms are falling apart. It comfortable for a few nights. I wouldn't recommend long stays. The locations is great ... 10 min walk from the city centre.

    1
    « Disappointed »

    Disappointed with this hotel. I arrived late in the evening to be told the hotel did not have a restaurant. I surrounding area was a little intimidating but I would advise anyone to try to stop closer in the city centre. Ageing hotel which can be noticed with its rooms and furnishings

    4
    « Short stay »

    Spent just one night in this very decent 3 star hotel, a good surprise. Clean, modern, large room. Huge, comfortable bed. Tea and coffee facilities in the room. No iron in the room although my booking.com reservation mentioned one. Everything you needed in the bathroom. Breakfast starts at 6.30 during the week (good if you have an early flight/train) and it's not bad at all (but remember it's a 3 star!). Close to metro (Botanique just around the corner or Park 5 min walk in the opposite direction) and tram also. 10 walk to the shopping area. City center is around 15 min walk. First Best Western I stayed in and I liked it.

    4
    « Large rooms and good wifi »

    A good hotel with very large rooms, good wifi and good rates. There are many good restaurants nearby, but quite a walk to the tourist attractions. The only bad is that they don't have an iron in the room and do not deliver iron during evening, so you have to ask in the morning adding to your morning stress.

    3
    « Average »

    I found the staff to be helpful. The room itself was surprisingly modern and spacious, but that's about where the good ends. There is a daily breakfast, but it is underwhelming. That is also the only food available in the hotel. There is also a "bar" that is hardly that. Never clear if it is open or closed, with no full time bartender. Instead when someone wants a drink the bellman gets called to serve. Nothing particular bad about the stay, but in future I would stay elsewhere.

  • 4
    « Usual Best Western standards, with very helpful staff. »

    Rooms we great, (Tea and Coffee in the room) Bed was huge, bathrooms are a bit fine but a bit small, so only one at a time. Nice walk to the centre, down hill so I recommend the Metro to get back. (Botanique is just a short walk away).

    4
    « An okey hotel »

    It was an okey stay, the staff was friendly and helpful and the location is in the centre of Brussels close the the main square and to the european parliment and the embassies. The street outside though has got 2 tram lines running past and trams are not exactly quiest, so if you got a room facing the front be prepared for the noise.

    5
    « 2 nights »

    Top class hotel. Very clean and tidy. Stayed on the 6th floor and it was very quiet. Staff were very helpful and friendly. About a 15 minute walk from the grand place. Would highly recommend. The walk back is up hill though ;-)

    4
    « Great place ,,,,, great staff »

    The lobby area is spacious with sitting areas however the public restroom is on the lover level accessible via steps. The elevator was a bit small. The room was a queen bed with a couch bed. The beds were comfortable and the in room access to power, lighting were all good. The front desk staff was more than helpful. The red haired manager was VERY accommodating to my family. The breakfast was more than a spread of options... I looked fwd to breakfast on day 2! WiFi service could use an upgrade ... it was a bit weak. Taxi services was called upon request. The location of the hotel does not get any better. The train station is a short 5 min walk. The city center walk is a 12-15 min walk... with options of great views and parks along the way.

    5
    « Loved the Hotel - Good for Stop Over »

    We had excellent experience with the lady on the front desk - she was extra helpful. I fell in love with the city starting with my interaction with the Hotel Staff. We had a standard room which was fine for the two of us and a night stay - I stayed at Novotel on my way back and highly regretted it... This property is very nicely managed, loved the recommendation on food / Breakfast.

    5
    « Last minute booking saved my life! »

    The friendliest staff I met in Brussels. They accommodated my last minute booking. The hotel is newly renovated and the room is gorgeous and super comfortable. I will return again and again should I have to travel back to Brussels.

    5
    « Great Hospitality and the Friendliest Staff »

    My friend and I had a quick stop in Brussels for a music festival. We had a standard room which was fine for the two of us and for only 2 nights. What stood out was the outstanding professionalism, dedication and helpfulness of the staff. Truly made our experience comfortable and enjoyable despite the amount of questions we were asking. We even missed check out by an hour and they didn't mind. Thanks for the great hospitality Best Western Royal Centre.

    5
    « Excellent experience »

    I had an excellent experience. The hotel staff was extraordinarily helpful -- helping me navigate mailing a package through DHL. I arrived at 10 a.m. and was able to check in. It's conveniently located and reasonably priced.

    3
    « Ok if discounted, but there are better hotels in Brussels for the money »

    At $45 per night through Hotwire, this place was very good value, but I wouldn't want to pay full price here. Early check in wasn't possible, ,my first assigned room was in an area cited to have a morning noise problem, so I requested an alternative, which was a tiny, unrenovated single on the top floor. There was nothing bad about it, though it was short of outlets, It just was barely three star standard. Location is on the edge of convenient walkability from the Center and you will have to walk a bit to find an alternative to the anemic breakfast buffet, which I passed upon inspection. Main thing is that there are much better hotels in Brussels--but it's not a disaster if you end up with this place on Hotwire.

    5
    « Nice hotel. »

    We have just returned from a short stay in Brussels. Our room was amazing. My husband booked a double room and we ended up in a suite so must have been upgraded. Hotel was very quiet. Staff very helpful. Breakfast good with a great choice of food. Would definitely return.

  • 5
    « Very good hotel »

    Nice, medium size hotel in the centre of Brussels, very well communication with rest of the city, excellent very helpful, personnel, good hotel for a business trip and sightseeing, fast wi-fi, summing up I can fully recommend this hotel

    4
    « Convenient Hotel Location »

    Small hotel conveniently placed to downtown. Great chocolate shop (Mary's) a few blocks away. Staff were friendly and helpful with recommendations. Rooms are clean and appropriately furnished. Internet service good for surfing web but slightly challenging for voice over IP. Breakfast is extra but includes many hot items.

    4
    « Peaceful & Convenient stay at Brussels.. »

    Well behaved smiling stuffs with modest room facilities. You get decent breakfast. Just 700 meters away from City Center, this place is majorly populated with corporate office which keeps this place happening. After during the evening, this place becomes really quite. Overall I liked this hotel especially comfortable beds, lots of cushions & extremely friendly stuffs.

    4
    « Great location and good value »

    We stayed 2 nights in a standard room on a short city break. The first impressions of the hotel were good, within a 5 minute walk of Botanique metro station and a tram stop virtually outside the hotel. Check in was fast and reception staff were welcoming and friendly. Our room was located on the third floor, and although small at first glance, it was perfect for a city break. The room appeared newly refurbished featuring modern furnishings with a set colour scheme throughout. The room also featured a television consisting of numerous international channels. The bathroom was very small yet functional however no amenities were provided. We selected a room only package and so did not try the breakfast, however given the hotel's location, just a 10 minute walk or short tram ride plus walk from Grand Place and other major attractions; numerous cafes and restaurants provided a cheap alternative.

    5
    « My favorit »

    A small and nice hotel close but not too close to city centre. Easy and short way to walk from nearest tube station. Friendly and family-like personel. Now after renovation the rooms are even better. Little bit like scandinavian style in furniture. No noise at nights.

    5
    « Exceptional .. again ... »

    My first time in Brussels & my first time at this hotel . I think it wont be the last. It is undergoing a refurbishment @ the moment & the room I had was amazing , so modern & fresh. The staff were very imformative & very helpful . the room was spotlessly clean & very comfortable , excellent large bathroom & an amazing shower. Breakfast although continental .. was excellent

    2
    « Nice placement, kind of iffy hotel »

    The staff were very polite at check in. The hotel it self was kind of below average, whereas the renovations on the top floors were very disturbing. It looked nice though, beside the fact that i found a bug in our restroom the last night!(the ones that only come when there is leakage and/or moisture) There was also a very useless lamp in our room that couldn't be plugged in, nor did it have a bulb. The movement sensor lights in the room were also VERY annoying as they sometimes kept me up at night when they turned on and off when i moved my legs. The breakfast buffet was small but efficient. Somehow the bacon always seemed to be finished when i came down for breakfast. Compared to price (it was very low) i got what i bargained for.

    3
    « Getting better »

    I've been coming to this hotel quite regularly, on and off for a year or so now and I can honestly say they are improving their facilities. Some of the bedrooms have been updated and they appear to be finishing the refurbishment as I write this review. I've had rooms on different floors and the one you do not want is the one on the first floor above the breakfast area and kitchen! Unless you get up at O' Cock Sparrow anyway! My bug bear has always been their awful breakfast, but they seem to be reviewing what they are offering, and for the first time I got warm rolls and croissants!!! So, if you're looking for a decent 3.5 star hotel without too many frills at a decent price and located quite centrally then this us the place for you.

    5
    « Business stop over »

    Picked because I have had consistently good service with Best Western. Stayed only one night, arrived very late and left early, excellent breakfast 06:30. Very helpful staff. Rooms clean and bathroom immaculate. Coffee/tea minibar in room so great for a late arrival.

    2
    « Average and not friendly »

    I came for a short trip to Brussels (1 night) and required a centrally located hotel. This one is but nothing else. The check-in time is far too late for a business hotel : 15.00 and the check-out too early. We only pay for the night and surely not 24 hours. Quite unfair. And the staff was not ready to discuss anything. The buffet breakfast is average. Nothing made on order, not even the eggs that are hence over cooked and dry. The rooms are not very sound proofed : I could hear neighbours chatting in the corridor late night and early morning. Last but not least, I requested a double bed and got twins. Not so customer friendly overall.

  • 5
    « Excellent Hotel »

    Excellent Hotel. Large rooms. Tea/Coffee making facilities. Short walk from central and north stations, also easy walk to main areas of the city. Usual continental breakfast, but fresh pastries. Wifi included. Would defiantly recommend.

    4
    « Short stay »

    I stayed two nights in this hotel Entrance nice with a warm welcome by two people, Two small elevators available to go up, room on 5th floor, just complete re done, Nice bed large with a perfect matras, A lot of different choice on the TV, Dutch English France but also Asian and other channels, Breakfast correct, watch the time sometimes a little crowded, but i managed both mornings, Rooms are also complete re done, bath a little small but very clean, Cleaning ladies in morning nice, and because me in the room in the day the ask politely if they could pass for cleaning, In all a good hotel for me, I would recommend, especially a room on the 5th floor, even on the roadside no problems with noise from outside, they good isolated,

    4
    « Conveniently situated hotel with friendly staff »

    Short trip to Brussels to visit friends. Returned to this hotel after an absence of 5 years. The rooms have been upgraded and have a light coloured wood giving a Scandinavian vibe. Very comfortable. Free wifi. Staff helpful and friendly. Good standard of English spoken. Parking available but there may be a charge. Plentiful choice at breakfast - hot options being eggs and sausages. No restaurant but meals available on room service basis - but not used by me so cannot comment on quality. Hotel ideally situated for Grand Place (12 minute walk) and Brussels' four major art galleries (15 minute walk or 5 minutes on tram number 92 or 93 which pass in front of hotel. Pay the driver. Double room with breakfast cost 93 Euros - roughly £73 for a good value for quality hotel and its location. .

    5
    « Top value and great location »

    A five star rating because the hotel has been remodelled to excellent comfort and quality and the price we paid was unbeatable. The area is fine, close to the heart of Brussels. We also were lucky night after night to find parking in an adjacent street. As any traveler knows by now, Brussels is a nightmare for parking. The reception staff is friendly and helped us rapidly with a WiFi problem. Before I forget, breakfast was excellent too.

    5
    « Very good stay »

    The hotel is very good located, 5 min walking distance from metro station and 10-15 min walking to the city center. We were checked in by a very friendly, polite and smily lady. Our room was newly refurbished. Very well decorated, spacious and clean. Nice bathroom. The room had everything we needed. We didn't try the breakfast.

    1
    « Never again! »

    A basic tourist hotel that is under reconstruction. This is however, a piece of information you will get only by reading a note in the elevator after having already checked in. While focusing on the reconstructions they have apparently totally forgotten normal maintenance. The room I was provided with was very dark and no desk light was available. In addition the TV set was broken, the shower handle cracked and the soap dispensers empty. But worst of all, - in the morning there was no hot water available. So I had to take an ice cold shower using the cracked shower handle that spread the cold water all around. While they promised to fix the problem as soon as possible, I came back to my room at lunch to take a decent shower. By then they had already close all water supply. The "breakfast buffet" was depressing and in fact the worst I have seen for quite some time.

    2
    « Nice staff but poor hotel »

    I Stayed in this hotel because I had a business meeting in Brussels city centre. All I can say is, if you can choose a hotel in the centre itself do so. The neighbourhood is very intimidating at night and there is no place for an evening meal, and that included the hotel itself. Very dated hotel and basic facilities. Not a pleasant experience

    4
    « Great location! »

    Very Good location, 12 min from the great market and 3 min to Subway- botanique and at a walking distance from other places of intrest. Very clean. Quality wi fi. The personal was very nice. I recomand. Good price.

    5
    « Perfect trip, super price/comfort ratio »

    Super friendly staff (all around the clock) Great Breakfast (hell, that walnut cheese was a stunner) Perfectly located (10 minute walk to Grand Place, Justice Palace, Parc Royale. In case you need to go further, just hop on the Metro at Botanique - right around the corner) Comfy room with clean Bathroom

    5
    « Great position, value for money »

    Stayed over New Year,3 nights,and it was a very enjoyable experience. The staff were very professional and friendly and the hotel is very well maintained throughout. The breakfast was excellent and the breakfast area was lovely. It looks like the hotel has received an extensive refurbishment and the rooms were clean and bright, with all the necessary facilities. I honestly can't fault this hotel, you could pay a lot more and would not get better value for your money.

  • 4
    « Great location, Amazing staff, Breakfast may be better »

    We have moved to this hotel, because we decided to stay another night in the city and our hotel was already booked for that night and we wanted to stay in the same location, as it is really close to Market Square. The hotel doesn't make a great first impression, but it is clean and the staff is very friendly (we were truly amazed by a receptionist, who in our presence fluently spoke 5 languages). At the reception desk a great surpise was waiting for us, as due to the fact that our standard room was not available, we were upgraded to junior suite, which was amazing. The room was very spacious and clean, with a great big balcony with amazing views. The breakfast was not very good, but it might have been our fault as we came in the last ten minutes. Overall, we really liekd the stay and would recommend this hotel in Brussels.

    4
    « Lovely hotel, ideal location! »

    We came for four nights here just before Christmas. The hotel is lovely, staff are very helpful and the location is easily within walking distance of the main attractions. The rooms are modern and very clean, with great staff. Only small negative is the bath was tiny! I think only a child could fit in and the room itself was quite dark; some more lights are definitely needed. Overall, a fantastic stay, thank you!

    5
    « Near perfect »

    The only disappointment was the iffy wifi in the bedroom, otherwise pretty much faultless. We arrived 3.00 pm Saturday and parked outside. Despite my best efforts could not get the ticket machine to issue anything other than a ticket for 15 minutes free parking, but that did the trick. Parking free on Sundays. Turning left out of the hotel the area turns a bit seedy with nowhere obvious to eat. Turning right down the Rue Royale takes you straight to the newly opened Brasserie de la Presse which despite its teething problems still delivered a perfectly good meal.

    5
    « Christmas markets in Brussels »

    My friends and I stayed in this lovely hotel from 3rd December to 6th December 2015 visiting for the Christmas markets. We arrived late at night and the young man on the desk was extremely helpful. Our rooms were a good size,clean and comfortable. The hotel is in a quiet part of the city ...a 10 minute walk to grand plase and the markets . The dining room was small but the breakfast was fine.

    4
    « Comfortable hotel in good location »

    The hotel is only 10 minutes walk from central railway station, on a quiet street which seems to be safe also in the night (our experience - arrival at 00:30). Our room was renovated, clean and comfortable.

    5
    « Great location and comfotable »

    The hotel is located rather close to the city center and also close to many nice restaurants just a parallel street. Walking distance to metro stations as well. Rather silent quarter. Good breakfast and clean bathroom. The receptionist have been very helpful but level of English could be better.

    4
    « Quiet but central »

    I enjoyed staying there, with a very good price/value ratio. Of course the special offer made it much more attractive. Hopefully it happens often, so that I'll be there again. The bed was comfortable, the room is a bit small but it was just the standard room.The bathroom has enough space and a bath tab. The working space is adequate. It is a good place for discovering Brussels while being at walking distance from most of the sightseeing places.

    5
    « Nothing too much trouble »

    This hotel suited me perfectly. Conveniently situated for public transport and all central attractions. The staff were so friendly and helpful - I needed a kettle and extra pillows. Delivered very quickly and willingly. Thank you! Bathroom a little on the small side but clean and comfortable bed. Would stay again and recommend.

    5
    « Visiting Brussels »

    We were really pleased with this hotel - offered late 'booking in' which was necessary as our flight didnt arrive till 22.30. Plenty of breakfast and good variety to choose from. The hotel was quiet and only 10 minutes from Brussels Central station. Near the Palace and easy walk to city centre - would definitely stay here again.

    4
    « Comfortable and quite central. »

    Just stayed in this hotel not far from the city centre. It had all you would expect from this hotel chain and we found it clean and very comfortable. It took around 20 minutes to walk into the city centre and for all that Brussels has to offer.

  • 5
    « Very comfortable stay and friendly efficient staff »

    We stayed for two nights in the hotel and found it to be very comfortable indeed. The room was large and newly renovated and decorated and the beds were good quality and gave a good nights sleep. The bathroom was modern and everything was very clean. All the staff we met were polite and efficient. It is a fifteen minute walk to the central station and city centre. We did not have breakfast or use any of the other facilities of hotel other than our lovely room. The comfort of our room made our visit to this interesting city even better. A great thank you to the team at the hotel.

    3
    « Nice hotel clean and efficient. »

    I viseted for two days on a business trip. Location is good for the metro and also breakfast hours are extremely good for business people. breakfast is good but not rich. Prices oon the high side for such an hotel , Service in the desk extremly friendly and efficient. Reommended for business people

    3
    « Over nightbstay »

    Clean and comfortable. Nice breakfast. don't pay hotel price carparking there is one close by for 10 euro less per day. They have students working with them but they don't identify themselves as students and this was problematic in that on our stay we had a late check out authorised by someone we thought was staff and found out the next day when we went to check out late that "this was not possible". We were made to feel like this was our fault and given 15 mins to check out. This wouldn't normally have been an issue but we had just run the Brussels Half Marathon and a shower would have been nice!

    3
    « Ok »

    The location was convenient, staff was very nice, but the room was super dated and smelled like cigarettes, made me wonder how clean everything was. All in all, I think you could do better for the price and in a comparable location. That is all

    4
    « Good value room and convenient location »

    I got a great deal 54 Euros for one night (so price won me over!) with FREE WIFI. But the location turned out to be quite good as the hotel was very close to Congress Column, Botanical Garden of Brussels and about a 10-15 minute walk to Brussels Central and Place Royale. The room's furnishing was dated as is the interior of the hotel in general (but it's clean, comfortable and at my special offer room rate compensated for that!). I will say the Bathroom could have done with a little more attention but nothing terrible! Overall these are minor issues!

    3
    « good hotel »

    The hotel was centrally located, the staff were helpful and efficient, The room was very comfortable. Only issues were related to the noise (traffic outside the room), the wifi service which was patchy and unreliable, My colleagues had some wifi connectivity, I had none. For a business hotel this is not acceptable

    5
    « Excellent »

    Excellent sized rooms,clean and service was fantastic. Was all you need for a city break and alis very close to the main centre just a short walk away.not 5* but definitely cleaner than some of those I've stayed in!if return to Brussels I would stay in this hotel again

    5
    « Great Hotel, helpfull staff. »

    The hotel was very clean, modern, and easy to find from the train station. We had a great room with a separate seating area and sleeping area with plenty of storage for all of our gear. Our one complaint was that we had two beds pushed together rather than one queen bed, not so great for a couples vacation. We enjoyed the small complimentary breakfast and the small bar. Great location near two train stations, central station is a bit further but an easier walk, the midi station had a long steep hill which would be very difficult with luggage. Short walk to get to city center and the tourist attractions. I strongly recommend this hotel for your holiday.

 

Getting to the hotel ...

All directions
·From: Paris. Follow Brussels Ring, exit 10, then follow Basilique and take exit Centre. At the eighth traffic light turn right to the Best Western Royal Centre. ·From: Liege. Take exit Centre Bruxelles, then rue de la loi. Follow the tunnel and leave at Botanique. At second traffic light turn left to the Best Western Royal Centre. ·From: Amsterdam or Antwerp. Follow ring direction Paris-Gent. Exit 10, then follow Basilique and take exit Centre. At the eighth traffic light go right to the Best Western Royal Centre.