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Best Western Premier Hotel Bayonne Etche Ona - Bordeaux, Bordeaux

4.0/5  - basé sur 265 notations.
4 rue Martignac, 11 rue Mautrec, 33000, Bordeaux, France - See map

Our hotel is in the Golden Triangle of Bordeaux, made of two beautiful houses of the XVIIIth century, the Bayonne and the Etche-Ona began an important comprehensive renovation program of 11 month long Today we are sincerely delighted to invite you to discover a new story told with elegance, harmony and detail. The Bayonne located 4 rue Martignac welcomes you in an atmosphere Art Deco 1925-1930. The Etche-Ona located 11 rue Mautrec (at 40 meters far away) offer cabinet de curiosity – travel souvenirs atmosphere. Rooms and Suites, just like the public areas offer exclusive services top of the range where comfort and latest technology go hand in hand. All the decoration, furniture, lighting, choice of materials, designs…have been done by us and for us. The color palettes are soft and shimmering through fine fabrics, the walls are punctuated with different wall patterns extremely elegant. Bathrooms are made in Corian (marble) and welcome you in a unique and exclusive setting. Our lounges of reception-bar welcome you for relaxation, but also to organize your working appointments. Wi-Fi is offered. In rooms: soundproofing, air conditioning, 40-inch TV with international channels, radio, alarm clock, telephone, mini bar, coffee and tea facilities offer, professional Nespresso® in Deluxe and Suite, personal safe, trouser press, Wi-Fi offer, office stationery, deluxe bedding and duvet very comfortable made with vegetable/plant fiber, two sizes of pillow, totally obscuring curtains, bath or rain shower, cosmetic mirror, hair dryer, clothes line, handkerchief, toiletries without paraben in essential oils. Bathrobe in Suite, slippers in Deluxe and Suite. Services: Breakfast buffet or served in room, bar, meeting room, room service, laundry and pressing service, 24/24 reception desk, complimentary newspapers , business corner, shoe shine machine, Rooms for guests with limited mobility.

Best Western Premier

Hotel Bayonne Etche Ona - Bordeaux

LABEL_ITINERAIRE

LABEL_DEPART:

LABEL_ARRIVEE:

Hotel advantages

  • Air conditioning
    Air conditioning
  • Cocktail lounge
    Cocktail lounge
  • Safe deposit box
    Safe deposit box
  • Onsite laundry
    Onsite laundry
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Guest reviews

In partnership with tripadvisor fr
Certificate of Excellence 2018
based on 265 guest reviews
NOTE ISSUED
Excellent
106
Very Good
120
Average
30
Poor
5
Terrible
4
REFER TO NOTICE
Business Business
47
Couples Couples
143
Family Family
23
Friends getaway Friends getaway
23
Solo travel Solo travel
10
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"Best location, excellent condition, expensive considering the size of the room"

4
09/07/2018

We were upgraded to a higher category. The bathroom was large and bright, but the room was not very spacious. The location is perfect to visit Bordeaux, close to shops, restaurants, and public transportation. High prices in Bordeaux town center.

Bordeauxhotel, Directeur général at Best Western Premier Hotel Bayonne Etche-Ona, responded to this review
Dear Madam, Dear Sir Thank you very much for your trust. We are delighted that you have appreciated your stay among us and discover very easily Bordeaux. Our Hotel is settled in an 18e century historical building. All our 61 rooms and suites are different. For your next stay don't hesitate to contact us to have the opportunity to discover another kind of room. Have a lovely summer time. Yours Faithfully Catherine Parinaud General Manager

"You will not find a better location at the price"

4
02/07/2018

This hotel is close to everything you might want to do in a short visit to Bordeaux. As you might expect it is safe, comfortable, well appointed and quiet, with helpful and welcoming staff. Note that both parts of the hotel are very small, with limited public areas and small and crowded breakfast rooms. If all you want for breakfast is coffee and croissant, there are many options close by, but if you prefer a fuller breakfast, I would advise that you take the hotel's - it is busy but the staff work hard. For lovers of expense, luxury and grand spaces, the Intercontinental is round the corner - I would recommend the BW, however!

Bordeauxhotel, Directeur général at Best Western Premier Hotel Bayonne Etche-Ona, responded to this review
Dear Sir, We thank you for your trust and comment. We are delighted that you have appreciated your stay among us. Yes our hotel is a boutique hotel settle in an 18 century historical building right in the very heart of the city : quite charming environment and completely different from modern and new building. If you have the opportunity to come back don't hesitate to contact us in order to organize your stay with you. Have a lovely summer time Yours sincerely Catherine Parinaud General Manager

"Beautiful Bordeaux"

4
30/06/2018

We stayed 4 nights at this hotel while visiting beautiful Bordeaux. We had a suite which I think was the largest room in the hotel. It was great for a longer stay. The staff were helpful. But the breakfast was just adequate. Location was outstanding with a quick walk to lots of shops, restaurants and bars. We loved Bordeaux and plan to go back someday.

"A very pleasant and well appointed hotel just off the main square"

4
24/06/2018

The room was reasonably spacious - lots of hanging space etc. A very nice bathroom with walk in shower. No view though - and we did pay extra for a superior room. Breakfast was 17 euros each - so we gave it a miss - plenty of cafes in the square. A nice, peaceful, well appointed hotel

Bordeauxhotel, Directeur général at Best Western Premier Hotel Bayonne Etche-Ona, responded to this review
Dear Madam Dear Sir, We thank you for your trust and comment. We are delighted that you have appreciated your stay among us .Looking forward to welcome you again very soon. Have a lovely summer time Yours Faithfully Catherine Parinaud General Manager

"Stylish and with a great location"

5
24/06/2018

A very comfortable 5 night stay in a "Club Comfort" double room. The bed was large and extremely comfortable; the room was quiet, impeccably clean and well appointed. It was small, and did not have a lot of storage or desk space (one large wardrobe, with shelves and a safe); but served us well. The Smart TV had a great picture, although we could only find 2 English channels. They could do a better job of providing instructions for its use. I agree with other travelers about the Nespresso. The machine was great and easy to use, but you only have one regular and one decaf packet at a time in the room. The bathroom was large, with double sinks, hairdryer and a rainfall shower with plenty of hot water. There were robes, slippers, great towels and amenities. The lobby is small, but warm and inviting. The staff was very accommodating and friendly. The only warning I'd give is to be sure you know which property you are staying in: this hotel has two parts in separate buildings around the corner from each other. There are two separate reception areas, and they are not connected. Our taxi dropped us off at the wrong one, and we had to then carry our luggage out of it and around the corner about 200 feet down a cobblestone street to get to the right place. I'd also skip the breakfast. There are some great places very close at better prices.

Bordeauxhotel, Directeur général at Best Western Premier Hotel Bayonne Etche-Ona, responded to this review
Dear Madam Dear Sir, We thank you for your trust and comment. We are delighted that you have appreciated your stay among us and spent 5 days to discover our beautiful town. Our hotel is a boutique hotel settle in two 18 century historical buildings right in the very heart of the city so you can visit very easily by walk Bordeaux Looking forward to welcome you again very soon. Have a lovely summer time Yours Faithfully Catherine Parinaud General Manager

"Great Location "

4
20/06/2018

Couldn't have been more central for getting around Bordeaux on foot or public transport. Room small but served the purpose for a 5 night break. Not much hanging space for 2 people. Bed very comfortable and bottled water provision was most welcome. Nespresso machine a nuisance- and with only two sachets provided a day for 2 people there is no margin for error. A simple kettle would fare better. Would recommend the hotel for a stay in the City-but skip breakfast as it is expensive and there are plenty of alternative places available on the doorstep.

Bordeauxhotel, Directeur général at Best Western Premier Hotel Bayonne Etche-Ona, responded to this review
Dear Madame Dear Sir, Thank you so much for your trust. All our team is delighted that your have appreciated our stay with us and get the opportunity to discover our wonderful town. For the comfort of our guest we have kettle at your disposal but from our professional Nespresso machine you can get hot water very easily for your tea time and we hope that you have also appreciated our organic biscuits for that moment. We are staying at your disposal Have a lovely day Best regards Catherine Parinaud General Manager

"Perfect location Perfect hotel."

5
16/06/2018

Beautifully refurbished, spotlessly clean, comfy beds, great air con and lovely toiletries. We had a big bathroom and a large walk in rainfall shower. Perfect location for getting arround Bordeaux and restaurants and bars. Thought the breakfast expensive at €17 pp so we ate out.

Bordeauxhotel, Directeur général at Best Western Premier Hotel Bayonne Etche-Ona, responded to this review
Dear Madame Dear Sir, Thank you so much for your trust. All our team is delighted that your have appreciated our stay with us and get the opportunity to discover our wonderful town. Have a lovely summer time Best regards Catherine Parinaud General Manager

"Center or Internet?"

3
11/06/2018

This hotel is located in the center of the city that is very convenient. It's also very clean - especially the bathroom. For some people it can be important- the toilet and the bathroom have different entrances. The towels are thicker and larger than in many other French hotels. Our room was a reasonable size. The issue that is important to know in advance is their parking situation. The hotel is situated in a pedestrian zone, so you can't unload your suitcases in front of this hotel. You will need to drive to a public parking and then carry your luggage 300-400 meters to the hotel. And if you don't know where the public parking is, if you are not comfortable with European small parking spaces and if you are not so comfortable with manual cars, that can be a little overwhelming. And finally the Internet signal was absolutely unacceptable. Both days the downloading speed was 1 and uploading speed 0.05. Nothing can be sent or received. So if you care to be in a clean hotel in the center of the city - choose the Best Western, if reliable connection to the Internet is important to you - find a different hotel.

Bordeauxhotel, Directeur général at Best Western Premier Hotel Bayonne Etche-Ona, responded to this review
Dear Madam, Dear Sir, First of all many thanks for your trust and your comment and many thanks for your help : you were right our WIFI had an important problem and we have found a solution this afternoon. We are sincerely delighted that you have appreciated your stay among us. Just another point to precise we are located in the very heart of the town and OF COURSE YOU CAN UNLOAD YOUR suitcases in front of the hotel AND the public parking is at 100 meters far away. Many thanks again for your help, we hope to have the opportunity to welcome you again. Best regards Catherine Parinaud General Manager

"Beautiful hotel in Bordeaux"

5
11/06/2018

This is a really lovely hotel, absolutely perfect location in Bordeaux. I was upgraded to a suite, which was peaceful and spacious. Hotel staff were very friendly and helpful. You are minutes away from all that is available in the city centre and, trust me, if historic surroundings, great restaurants and magnificent wine are for you, then look no further than this city & I heartily recommend this hotel as the place to stay while there.

Bordeauxhotel, Directeur général at Best Western Premier Hotel Bayonne Etche-Ona, responded to this review
Dear Madame, Dear Sir, Thank you for your trust. We were very pleased to welcome you . All our team is delighted that you have appreciated your stay with us and have the opportunity to discover our wonderful town . Looking forward to hearing from you soon Have a lovely summer time Best regards Catherine Parinaud General Manager

"Heart of Bordeaux"

5
31/05/2018

Over two visits, we stayed in each hotel of the Etche Ona, on rue Martignac and on cours de l"Intendance. Both hotels have recently been refurbished and were very comfortable, albeit the (standard) rooms were small. Nice bathrooms. The staff, which seems to flow between the two, were exceedingly friendly and helpful, from lugging luggage to helping with the lobby computer. Housekeeping was very good: they even realized we disliked the heavy quilt and added a single top sheet. Beds were good, towels were thick and they even provided a washcloth. Breakfast was adequate in crowded dining rooms. The best thing about the hotel(s) is their location, right in the heart of Bordeaux.

Bordeauxhotel, Directeur général at Best Western Premier Hotel Bayonne Etche-Ona, responded to this review
Dear Madam, Dear Sir, We are delighted that you have appreciated your stay among us . All our team try to do our best in order to make your stay confortable . Welcoming you was a great pleasure and we hope to have the opportunity to see you again. Have a lovely summer time. Yours Sincerely Catherine Parinaud

"Perfect Location "

4
17/05/2018

This hotel, though not a grand hotel, does a terrific job of serving its guests in a friendly and helpful way. The female front desk staff is charming and helpful. You can't find a better location in Bordeaux, and it's a good price. We were happy with this choice.

Bordeauxhotel, Directeur général at Best Western Premier Hotel Bayonne Etche-Ona, responded to this review
Dear Madam Dear sir We thank you to have chosen our Hotel. All our team is delighted that you have appreciated your stay and discover Bordeaux very easily. We hope to have the opportunity to welcome you another time. We wish you a lovely day . Best regards Catherine Parinaud General Manager

"Small but perfectly formed"

4
17/05/2018

This is a Great hotel in central Bordeaux which is perfect for business travellers or tourists alike. The rooms are large and well appointed with all the amenities you would expect. Bordeaux is such a beautiful city that I would expect guests not to be spending a lot of time in their hotel.

Bordeauxhotel, Directeur général at Best Western Premier Hotel Bayonne Etche-Ona, responded to this review
Dear Madam, Thank you very much for your trust and comment. We are sincerely pleased that you have enjoyed your stay among us. That is true Bordeaux is a wonderful town to discover and we have so many areas, events…. to enjoy all year long. We wish you a very pleasant summer time. Yours Faithfully Catherine Parinaud General Manager

"Very good Hotel Great location"

4
01/05/2018

Right on the tram line and you can connect most anywhere. Nice clean rooms with modern bathrooms. Good Wifi. We skipped the €17 breakfasts , did one breakfast at the Marche, that was fun, pastries, tapas and oysters for breakfast. We walked to the three restaurants where we had dinner ( L'Entercote, Le Noilailles, , Melodie as well as Boites Huitres and Bistro Montesquieu for lunch They have an annex, fully staffed a block away. It is a €10 cab fare from the train station and €50 taxi to the airport

Bordeauxhotel, Directeur général at Best Western Premier Hotel Bayonne Etche-Ona, responded to this review
Dear Madam, Dear Sir Many thanks for your trust and your comment; We are so pleased that you have spent a wonderful time in Bordeaux and discover our way of life. Don't hesitate to contact us for your next stay. we wish you a lovely day Yours Sincerely Catherine Parinaud General Manager

"Helped us out when our original hotel was so bad we had to leave, Thanks!"

4
07/04/2018

My husband and I had managed to book the hotel du theatre for its location, but on arrival found that it was way below standard. Due to Easter we had to spend one night there, please see review, but were rescued by Best Western Premier for the other three, The staff here were very friendly and helpful and could not do enough tto ensure that your stay was comfortable. They stored our bags safely on arrival and departure and had them taken up to our room. The beds were very comfortable and the shower was generous. I must also say that the location is second to none, in a quiet street a short walk from the opera house and within the golden triangle for shops and restaurants. All of Bordeaux in front of you. I would recommend it.

Bordeauxhotel, Directeur général at Best Western Premier Hotel Bayonne Etche-Ona, responded to this review
Dear Madam, Dear Sir, Thank you for your comment . We are delighted that you have appreciated your stay with us and have the opportunity to discover Bordeaux . If you have the opportunity to come back don't hesitate to contact us in order to answer to your needs. Looking forward to hearing from you very soon. Yours Faithfully Catherine Parinaud General Manager

"Good location, basic hotel"

4
04/04/2018

Hotel is actually rather basic for such a price. Nothing special, not any particular atmosphere. Staff is good but not extra either. Everything is good but nothing is Great or excpetional lets say... except the location! Location is just amazing, everything so close around! Rooms are rather biggish so quite comfy to stay at... One weird thing is the lift though....super slow and stops every single time at the reception....

Bordeauxhotel, Directeur général at Best Western Premier Hotel Bayonne Etche-Ona, responded to this review
Dear Madam, Dear Sir Thank you to have selected our Hotel . We are sincerely sorry that you have not totally appreciated your stay among us. Our Boutique Hotel is settled in two 18 century's historical buildings and we have some rules to follow. We have just reopened after 12 month of intensive works. Today we propose to our guests two atmospheres : Art deco 1925-1930 and Cabinet de curiosités .All our 61 rooms and suites, lounges are different. Lift is also totally new :):):) Please for your next stay don't hesitate to contact us in order to make you discover our Hotel. Have a lovely day Yours Faithfully Catherine Parinaud General Manager

"Great location"

4
21/03/2018

This hotel has 2 locations which are a few steps from each other. I was told one building has bigger rooms than the other. Both buildings are at excellent location, just few steps away from the Grand Theater and InterContinental. The room ( comfort Club Level) we had was very tide for 2 adults and we only had carry-on luggages. If we had 26” check-in luggages, it would had been a fire safety concern. I was told because we were staying for 4 nights, they couldn't give us a bigger room, funny way to service customers who stay longer! Also, the big mirror next to the closet was useless due to lack of lighting. It maybe trivial, but I find it funny to provide only one regular and one decaf coffee pods for the Nespresso in a room with 2 guests? Most of the time, the front desk staff were very friendly. We do love the location though, we walked everywhere, and took the tram to the City of Wine.

Bordeauxhotel, Directeur général at Best Western Premier Hotel Bayonne Etche-Ona, responded to this review
Dear Madam, dear Sir, Thank you so much for your trust and comments following to your stay. May I give you more precise information concerning some point. Both building have the same categories of rooms : club standard, club comfort, deluxe and suite. We are settled in 2 historical buildings and all our 61 rooms are different . During your stay we were fully booked and it was impossible to give you another room, The reception desk explained you that point . Your were accommodated in the room 110, with a balcony, king size bed, 21 square meters, If you have the opportunity to come back please contact us directly to get a larger room, Deluxe room start at 26sqm. Just a point : we have refurbished all the hotel and the fire safety rules are followed . Concerning the professional Nespresso, 2 coffee pods and tea bags are for complimentary per day. And of course we are at the disposal of our guests to replace the decaf by a regular . We just need to get the information. Concerning the mirror there is a light . Don't hesitate to contact me If you need more detail and of course we hope to welcoming you another time. We wish you a beautiful day . yours Faithfully Catherine Parinaud General Manager

"Nice hotel in excelent location"

4
14/03/2018

The hotel is located in the middle of the city centre next to the high street (with luxury brands like Hermes and Louis Vuitton) and close to all the interesting things to see and do in Bordeaux. The hotel had a classic lobby but the rooms and bathroom were modern and clean and the bed was comfortable. The staff did speak fluent English and was friendly and helpful. As Bordeaux offers more than enough very good restaurants (but it turned out there are not as many restaurants for breakfast) so I did not book for the breakfast in the hotel.

Bordeauxhotel, Directeur général at Best Western Premier Hotel Bayonne Etche-Ona, responded to this review
Dear Madam Dear Sir, Thank you so much for your comment. We are delighted that you have appreciated your stay among us. The hotel has 2 lobbies because we have 2 historical buildings next to each other . Both part have been totally refurbished and offering 2 atmospheres : one proposes Gadsby style 1920-1930, and the other is curiosity cabinet, travel souvenirs. We sincerely hope to welcome you another time, don't hesitated to contact us . Have a lovely day Yours Faithfully Catherine Parinaud General Manager

"Great place to stay in central Bordeaux "

4
11/02/2018

This hotel is in a great location The hotel has been refurbished and the rooms are very well presented especially the bathrooms Breakfast is good The only down is there is no restaurant However you are surrounded by great eating places

Bordeauxhotel, Directeur général at Best Western Premier Hotel Bayonne Etche-Ona, responded to this review
Dear Madam, dear Sir, Thank you so much for your comment , We are delighted that you have appreciated you stay among us. We sincerely hope to welcome your again very soon. Yours Faithfully Catherine Parinaud General Manager

"Fantastic, modern room in the best location. "

5
03/01/2018

Really like this hotel. Fantastic location, free upgrade. Room and bathroom are beautiful. Very helpful staff and 50% discount on car park. Very close to all must sees and bars. Only criticism is no English TV. But we are in holiday. The shower is brilliantly.

Bordeauxhotel, Directeur général at Best Western Premier Hotel Bayonne Etche-Ona, responded to this review
Dear Madam, Dear Sir, Thank you so much for your comment it was a pleasure to welcome you. We are delighted that you have appreciated your stay . Sorry if you didn't find the English TV channels ; we have at the disposal of our guests : BBC , CNN, Film channel . Hope to see you soon , don't hesitate to contact us if you need anything. Have a lovely day Yours Faithfully Catherine Parinaud General Manager

"Staff, cleanliness, and location "

5
02/01/2018

When I write a review or evaluate a hotel, My main point is the staff. The staff can make you enjoy your stay even if you are staying in 2 stars hotel, in the contrary they can make you feel the opposite even if you are staying in 7 stars hotel. This hotel has the perfect staff, I can't praise them enough. Moreover, spotless rooms and perfect location. If you are planning to stay in Bordeaux, you will not need a car as you will be in the center and surrounded by several cafes, restaurants, and shops of several high end brands. Finally, the house keeping found a personal item that I forgot to pack, I received an email to advise me about it and to check if I would like the hotel to mail it to my address. Well done.

Bordeauxhotel, Directeur général at Best Western Premier Hotel Bayonne Etche-Ona, responded to this review
Dear Madam, dear Sir, First of all we wish you a wonderful happy new year . Thank you very much for your trust and your comment. We are so delighted that you have appreciated your stay among us. Yes our team his incredible and we try daily to be at the top :):):) in order to make the stay of our guests confortable and safe. Don't hesitate to contact us for your next stay in Bordeaux, it will be a pleasure. Have a lovely day Yours Faithfully Catherine Parinaud General manager

"Great location, very clean"

5
01/12/2017

We stopped for one night in Bordeaux and we are very pleased we chose this hotel. It is in the city centre within walking distance from restaurants/bars . The room is quite small but very clean (thank you Khadija!). We were extremely pleased with this hotel and will definitely stay here again!

"Tucked Away"

4
07/11/2017

When arriving via cab from the train station we were dropped off at the "main hotel" only to find out our room (twin room) was actually at the adjacent property just a little way down the street and around the corner. Our room was not ready on arrival (approx 3pm) however since we chose to sit in the lobby they seemed to hurry to finish up. Nice room with a great shower. The breakfast was good with a very nice selection. Loved the location close to the main square, tram line, etc., yet tucked away on a side street. The highlight was hearing the music from the square!

"Pre cruise 1 night stay on Rue Mautrec part of hotel"

4
15/10/2017

The location just behind the Grand Hotel could not be better. Convenient for shops, trams,river etc. We got a bit lost trying to find it getting off the airport bus at Meriadeck as it is not straightforward for a stranger. The directions say to walk past the cinema which you cannot see from the bus stop. Our de luxe room was a good size with 5 foot bed (had wrongly assumed a 6 foot would come with de luxe) with a huge new shower room. Coffee maker in room with minimal items on tray ( 1 tea bag ) and no kettle for tea. Always a gripe for English people ! The breakfast buffet was very good with a hot option as well as continental,and eggs to boil yourself. There was smoked salmon to go with the scrambled eggs. All staff encountered were lovely, so helpful. Tram line B is near the hotel which made getting to our cruise from Quai Chartrons very easy. It is 3 stops and 1.60 euros each. We would stay here again.Bordeaux is a lovely city with friendly people.

Bordeauxhotel, Directeur général at Best Western Premier Hotel Bayonne Etche-Ona, responded to this review
Dear Madam, Dear Sir, Thank you very much to have choosen our properly and also for your comment We are delighted that you have appreciated your stay among us. If you don't mind , the coffee maker is a professional Nespresso machine and of course you can have hot water to get a cup of tea, we offer to our guests per day 2 tea bags, 2 coffee "grand cru" capsules, milk, sugar . We have of course kettle available and on request from the housekeeper. We hope that you have enjoyed your cruise . Our river is so beautiful : another way to discover our area. We are staying at your disposal and hope to welcome you very soon. Have a lovely day ; Yours Faithfully Catherine Parinaud General Manager

"Great stay"

5
15/10/2017

Stayed 10 days in total. Very nice rooms, clean and well looked after. Lovely, attentive staff, this hotel is in a seriously great location, close to attractions, tram stops and shops. I'll be back, loved it that much!

Bordeauxhotel, Directeur général at Best Western Premier Hotel Bayonne Etche-Ona, responded to this review
Dear Madam, dear Sir Thank you so much for your comment. It was for us a pleasure to welcome you and make you stay a lovely time. For your the next time don't hesitate to contact us in order to organise your stay and activities. Have a wonderful winter time Yours Faithfully Catherine Parinaud General Manager

"This is a wonderful hotel"

5
12/10/2017

I must admit that when I made the online reservation for this hotel, I was less than excited since I'm not fond of chain hotels. Having stayed just one night at the Etche-Ona, I now count this hotel among my very favorites. This is not a "prestigious" hotel, yet everything about it was just perfect. The location, the wonderful staff, the tastefully modern guest room and public spaces, the breakfast buffet -- everything was perfect in every way. The location could not be better. Directly across the street from the Grand Theatre and in the heart of the centre ville, yet tucked away in a quiet, side street, the hotel is within walking distance of lots of tourist attractions, including several really good, really popular restaurants. There is a pedestrian zone close by with lots of shops, and the waterfront with its beautiful "miroir d'eau" is minutes away. Absolutely perfect location. The staff is among the nicest and friendliest I've encountered. In addition to helping me with questions about restaurants, taxis, and the like, the women at the reception desk went out of their way to engage me in conversation, which I really appreciated since I was traveling alone. I really loved my room. It was modern and spare and spotlessly clean. Good natural lighting, too. The bathroom was more than adequate, and I was delighted to find two wash cloths! And the shower worked equally well as a handheld and stationery shower. Complimentary bottles of water were a nice touch. The breakfast buffet was ample: yogurt, fruit, scrambled eggs, hard cooked eggs, sausage, smoked salmon, a variety of bread and cheese, juices, and hot beverages. Nice presentation. I would come here again and again, and I would recommend this hotel heartily to any traveller.

Bordeauxhotel, Directeur général at Best Western Premier Hotel Bayonne Etche-Ona, responded to this review
Dear Madam, Thank you so much for your comment. We are sincerely delighted that you have appreciated our property and discover easily our beautifull city. It will be a pleasure to welcome you again. Don't hesitate to contact us . We will find some other places to visit, restaurants to taste ...... Have a lovely day and winter time Yours Faithfully Catherine Parinaud General Manager

"Solid 3-star hotel"

3
21/09/2017

Very nice boutique hotel with some notable pluses and minuses. Excellent location within easy walking distance to major highlights including the tourism center, restaurants, the opera and associated plaza, and upscale shopping. Very convenient to the tram which is convenient to getting around. Excellent staff, wonderful full buffet breakfast. On the negative side, there is no in-house parking. One must drop their bags off in the entry way off a narrow alleyway, then drive to a parking garage and walk back. Not too burdensome unless it is raining. The lift will only accommodate two people and two bags. Negotiating the parking garage (including payment) is not straightforward. No bar in the restaurant! The standard room is quite small--two people with two suitcases fills the room. Bathroom is excellent, especially the shower set up. The breakfast room is small and cramped, the chairs are too big for the tables. Breakfast staff are very helpful, and when too crowded, a sister hotel/restaurant is right around the corner (note, be sure to confirm which Best Western you a registered for). All-in-all a solid 3-star hotel. Would I stay here again? Probably, now that I know the drawbacks, but in an upgraded room.

"Great location"

3
08/09/2017

Our room was nice but small. The basin was wrong designed so there was water all over the place, very annoying. Nice france breakfast, where you can boil your own egg. The location makes up for everthing!

"Great location, clean and tidy"

4
04/09/2017

It's located in the heart of main area, the opera, which enables walking distance to the entire city. Room is nice and clean. Nice staff at reception who are helpful and pleasant. Just there isn't much space in the public area but overall it's a very nice place to stay. FYI, ringing the bell to get inside is needed during 2200-0600. Think it's for security control, yet I feel like rushing back to Dom during childhood.

"Ideal hotel in the city center and very friendly staff"

5
29/08/2017

As soon as you come in, you feel welcome. The service is excellent, friendly and warm. You will be explained what you can visit, enjoy in the city. You have plenty of space in the room, bathrooms are modern and really pleasant. Every corner is tidy and congratulations for the Rituals products!

"Super Location, helpful staff, rooms could be a little better, lacking some `basic add ons'"

4
29/08/2017

This, when we eventually `ratuionalised' its' location was a super choice. Originally 2 old houses were combined, accounting for a somewhat `eclectic' layout -- reception on the first floor; need to use room keycard to get lift functioning - but caught them 'on the hop' when 6 of us were stuck in the lift for over an hour very late one night. Hotel is in a small passage off one of the main streets, just round the corner from the Opera and round a facing corner from the main shopping street, rue St.Catherine. Didn't have the `expensive' breakfast on advice from other guests, but lots of eating places around. Location is perfect for sightseeing, most place within a few minutes walk, or it is very close to a tram stop - BTW one can buy a tram ticket which interchanges with the ferry boat if you fancy a `sail' or a simple trip to the Wine Museum ( a `must' though at 20 Euros, somewhat expensive. There is a restaurant with spectacuar views there ( 10th floor) but the food was disappointing. Much better value at the Ground Floor snack bar. Lots and lots of good eating places close by , (ask receptiion for recommendations ) mainly off r. St.Catherine and in 2 squares. Try Le Chien de Pavlov for a different take on dishes - amazing what the chef/patron can do with an egg, or some duck. Pity though they lacked knowledge of their wine list, but certainly a gastronomic experience at a reasonable ( for France) price. The rooms was reasonably goos. Alittle on the small side and lacking some of the extra toiletries; also restricting the amount of coffee available by the in room machine, although the staff were helpful in rectifying omissions and extra helpful using their computer to confirm flights and make reservations Bordeaux is certainly a place worth visiting for a few days and I would certainly recommend this hotel and stay there in future.

"Great city centre location."

5
29/08/2017

Second visit to Bordeaux. On previous visit based ourselves too far out of town so lost out on a lot of city centre amenities. Hotel located over two properties. We stayed on Rue Mautrec. Quiet location with very little traffic. Room was spotless clean, every day. Good room facilities, tea/coffee maker and complimentary water supplied every day, excellent bathroom,however, in agreement with some other comments supplies were a bit on the skimpy side. Breakfast was basic but plentiful, usual selections with scrambled eggs the only warm food option. Staff were friendly and helpful. Great location and close to all amenities.

"Not all rooms 4 star and it is guest responsibility to check housekeeping standard"

3
25/08/2017

Assigned v poor 3 star at best room without shower next to lift at check in. Asked for room with shower and was advised they were available at 10 Euro extra charge. Had a pleasant eveining in town and returned to hotels good central location for a reasonable nights sleep (can't expect silence in a city centre). Starting to use room facilities in the morning and discovered that none of the usual amenities were available - coffee machine but no coffee milk or tea, no shampoo or conditioner etc. Complained at check out but receptionist (after twice trying to charge 36 euros for breakfast we did not have and refused at both booking and check in) shrugged and advised it was our responsibility to check the room and report this on arrival.

"Excellent location, lovely staff"

4
24/08/2017

We just returned today from beautiful Bordeaux and 3 nights in this hotel. Firstly, Bordeaux is a wonderful city and surpassed my expectations (which were already quite high). Secondly, this is a lovely hotel. It is in the old part of the city so don't expect huge rooms but you have everything you need - spotless clean, great shower, wonderfully helpful staff, good breakfast. Overall a charming place, will definitely return. To the hotel staff, thank you for a great stay!

"Wonderful Kind Staff a charming Hotel"

5
23/08/2017

My partner and I stayed for 4 nights in August. My Partner got ill on our second night and the ladies at the front desk immediately got us to the Hospital took care of our luggage and all assistance for our comfort. The room was small and I would go with an upgrade next time. The bed was wonderful, fine linens and pillows, quite location. Perfect Location in the Pedestrian area. Great outdoor places all around to drink and eat and elegant shops everywhere the Opera House is 7 minutes slow walk and the major shopping street . The tram is very close and you can go everywhere for 1.50EU. I would stay again next time.

"Excellent deal for the location and amenities"

5
31/07/2017

We just returned from our trip to Bordeaux and could not be any happier with the hotel. The location is steps away from St. Catherine, the main road for shopping and dining, but is also only a few blocks away from the river, which is perfect for walking. It is easily accessible to out of the way alleys and side streets that boast less touristy restaurants and shops. The staff was incredibly accommodating and helpful. I left my phone in an Uber the first day and they were able to communicate with the driver in French (which I don't speak) to get it back to me and coordinate the meeting location. The rooms were ample for two people, were spotlessly cleaned, coffee and water was refreshed each day. We were a bit hesitant because the Best Western brand in the U.S. is not the most highly regarded, but this is our second experience at an overseas Best Western and it was excellent. I would highly recommend.

Bordeauxhotel, Directeur général at Best Western PLUS Hotel Bayonne Etche-Ona, responded to this review
Dear Madam, Dear Sir, Many thanks for your trust and your comment. We are sincerely delighted that you have appreciated your stay among us and discover Bordeaux very easily. We hope to have the opportunity to welcome you again. Feel free to contact us We wish you a very nice Sumer time Yours Faithfully Catherine Parinaud General Manager

"Bordeaux City Centre"

3
23/07/2017

We are a family of four and our plan was to spend two nights in Bordeaux before travelling to the country and the vineyards. This hotel has a perfect location to view . the historic city centre . It is literally two minutes walk to all the major sites . As a 4 star hotel we would say location is its main benefit . The staff were pleasant and efficient but we didn't eat in the hotel because of all the restaurants available within walking distance . The biggest disappointment was the lack of toiletries - no conditioner or soap and no plug in the basins . Basic but not in any way luxurious. That said Bordeaux is such a beautiful city that you forgive this for the stunning location . Parking is not easy but for 15 euros per day ( special rate for the hotel ) there is secure parking within 100 metres of the hotel . We would certainly return to the hotel but would also look at alternatives.

Bordeauxhotel, Directeur général at Best Western PLUS Hotel Bayonne Etche-Ona, responded to this review
Dear Madam, Dear Sir, Many thanks for your trust ans have chosen our Boutique Hotel. We are sorry that you have not totally appreciated your stay among us. Concerning the Bathroom or Shower with rain shower the amenities you have at your disposal are replace every day and it is per person. then you have : soap, shower gel, shampoo and body lotion from the Rituals brand (without paraben, organic, essential oils), a vanity set with q tips, nail file, cotton pads, shower cap, shoe mitt. Reception remained of course at your entire disposal if you needed more. Moreover, everyday water, tea and Nespresso coffee were refilled. We hope that we will get the opportunity to welcome you again. File free to contact us in order to answer to you need and make you discover another type of room. Have a Wonderful summer time Your Faithfully Catherine Parinaud General Manager

"Welcoming and conveniently situated"

5
17/07/2017

All fine and no complaints. Easy check in and helpful staff. Very convenient situation for walking around Bordeaux. Probably most enjoyed the ambience of the breakfast area and the quality of the buffet.

"Holiday to France"

5
16/07/2017

We stayed here for two nights and the location is perfect it's on a small side street off one of the main squares and has excellent tram transport almost at the door. Tourist info centre and Gordon Ramsay's restaurant are around the corner. An abundance of top class Bistros, restaurants and wine shops surround you. The hotel was nicely decorated and our room was very comfortable and clean. I particularly liked the bathroom with double sinks and large shower. Breakfast buffet was small but adequate for our needs and the tea was served in a cute kettle shaped teapot which set my wife up for the day. Lovely Staff at reception and they speak very good English. We will return to this hotel and this lovely city.

"Great Hotel...difficult to drive to...lovely updates!"

4
19/06/2017

This hotel is perfectly located for walking the now beautiful city of Bordeaux! However, getting there to drop off your bags by car, even for the well-travelled, can be quite tricky. Still, having stayed there many years ago, and coming back this year, I am so impressed with the quality upgrades to the rooms, temperature controls, and service. Still, the staff are not 24/7, and when you need to leave for an early flight, you miss breakfast (begins at 7 am). Again, they were lovely to provide us yogurt and other items for our breakfast the night before. No luggage assist was available, or desk assist. Still I would recommend this lovely hotel!

"Amazing hotel right in the heart of the city"

5
16/06/2017

"We're not going to La Rochelle any more... I've booked us a hotel in Bordeaux" said my partner. I didn't get any say in the matter, but I'm very glad of that fact because she's a hotel booking genius. The recently refurbished Bayonne Etche-Ona (the Art Deco building in the pair of hotels) was perfect for us. Located right in the heart of the city, within singing distance of the Grand Théâtre, almost everything you'll want to see is close by. Step out into the narrow side-street, turn left and the B-line of the tramway is right in front of you. Cross the road, down another side-street and you're on the main shopping street next to Galeries Lafayette. Turn left and walk a little further down the gentle slope and you'll reach the river and the Place de la Bourse. Despite being so close the Cours de l'Intendance, the room was almost silent. There was no traffic noise. I'm not sure it that's due to the traffic restrictions or the many panes of glass that separated us from the outside world. Only the low hum of the air conditioning was noticed. Our double 'Club Room' had a comfortable bed with immaculate linen, desk, large flat-screen TV, a well-stocked mini-bar and quality coffee maker. The private shower room continued the modern Art Deco style theme from the bedroom, and had a rainfall shower and spray. The sink was very well lit from above and from behind the large mirror. Toiletries and a hair-dryer were provided, although the latter wasn't very powerful. We also had a separate toilet room, although without a sink. The hotel itself was neat and tidy. The common areas including the reception and dining room are on the small side, but that's just a limitation due to the age and design of the building. There was a small gym in the basement, but my partner and I didn't avail ourselves of this facility. The staff were very friendly, English speaking, and we always got a cheery 'Bonjour' as we came and went.

"Great hotel in great location "

5
15/06/2017

Super hotel. Staff is really nice and food good. We had a suite which was spacious, super nice and the bed was really comfortable. The location is perfect for culture, sightseeing and nightlife. We will definitely come back here. It's a home away from home.

"Wonderful LOCATION, NEWLY decorated Rooms and CAN DO Manager!!"

5
15/06/2017

We stayed here 3 nights and LOCATION is wonderful!! on a small side street off a main square it has excellent Tram transport just past the door, Tourist info centre across the street, Centre of Town, Gordon Ransay restaurant next door(if you ever wanted to try his food in France), plethora of top class Bistros, estaurants and Wine shops in ALL the streets across from you. Fast food also close by if kids in tow!! HOTEL: We were lucky enough to stay in a beautifully renovated Suite in the Rue Mautrec building(there are two close to each other). The other rooms in this building equally are newly removated and truly lovely and as expected smaller than the Suite. STAFF: Lovely Staff at reception and they speak good english. BREAKFAST: We like breakfast and the Buffet had hot and cold options and plenty of baked items, Yoghurts and fruit. Coffee was plentiful and good! MANAGER: Madam Laurence is an eanest 'can do' lady and has over 20 years experience in the industry so you can imagine she goes over and above to make sure that you are treated well and the Hotel stands out amongst the many here. We did encounter an issue about lack of experience by the front reception in not providing information but Madam Laurence was on to it after we mentioned it!! I travel enough to be able to say this Hotel is a 'great' option in BORDEAUX and is certainly an option if you want to have access to most everything.

"Concert visit"

4
12/06/2017

Happy hotel very handy for our concert venue Good parking facilities with discount. Friendly and welcoming staff. Quiet room even when facing main street Very adequate breakfast. This was our ninth stay this concert season and we see no reason to look elsewhere

"Wish I would have known that you need to use a public parking...."

3
28/05/2017

Room was great, friendly staff, great location...the only thing I wish I would have known prior to booking is that you can't drive to this hotel and have to use a public parkade...where we got our suitcases stollen. It's a 15 minutes walk from parkade, so since we were there for 1 night only, we downsized our luggage, leaving our big suitcases in the trunk of our rent a car...next morning our window was broken and bags were gone. At check in I told them I left my bags in the car, never once did they warn me that Bordeaux was not safe on a Saturday....2 other vehicles had the same thing done

Bordeauxhotel, Directeur général at Best Western PLUS Hotel Bayonne Etche-Ona, responded to this review
Dear Madam, Dear Sir, We are very sorry about these facts. We understand perfectly well the bad feeling of insecurity and inconveniences that you had after it steals . The Public car park information is available on all the Travel Agencies on line and on our official web site . In a public parking things have to be store in a blind trunk, and not at the back side of the car . Every people can easily have a look inside the car.... Don't hesitate to contact us, we are staying at your disposal for any help you may need. Yours Sincerely Catherine Parinaud General Manager

"Bordeaux "

5
18/05/2017

This hotel is in the perfect location to fully enjoy the charms of the city of Bordeaux. The staff was professional, eager to provide assistance, and always had a smile on their face. The rooms were efficient. Highly recommend.

"great location"

4
17/05/2017

charming hotel in a great location in the centre of town. Rooms a bit on the small size but thats what you get in Europe. Reception was friendly and everything was ready for my arrival. I would stay there again

Bordeauxhotel, Directeur général at Best Western PLUS Hotel Bayonne Etche-Ona, responded to this review
Dear Madam, Dear Sir, Many thanks for your trust and your comment. We are very delighted that you have appreciated your stay among us. For your next stay don't hesitate to contact us directly, we will do our best to make you discover one of our Deluxe room larger than Club room. We wish you a lovely day Yours Sincerely Catherine Parinaud General Manager

"Great location BUT get the parking details if you've got a car!"

4
15/05/2017

We arrived in Bordeaux and had programmed the hotel address into the GPS in our hired vehicle. SO difficult to find what with traffic, pedestrian walkways etc. We could see we were around the corner from the hotel but we couldn't get there. Once we'd found a public parking lot, and lugged our luggage to the hotel, we were told of the access code to drop luggage etc. A little late guys! Otherwise, a comfortable, clean and well situated hotel within walking distance of most must sees.

"Great visit"

5
07/05/2017

We stayed on a short business overnight. Stellar location on the main square downtown. No restaurant but plenty of choices close by. Excellent breakfast choices in the morning. Extremely friendly staff. Will stay here again.

"Unbeatable location..."

4
06/05/2017

Great option to stay in Bordeaux. The hotel has two buildings 200 ft separated one from the other. Rooms are small but comfortable. Very nice mattress and pillows. Good amenities and accessories. The TV content is diverse with programming options in five languages. Breakfast is just ok, not many options. WiFi is free but kind of slow. The hotel is located right in the heart of the city center but still not noisy at all. The only downside is that if you are bringing a car, the parking is located 3 blocks away from the hotel and the drop on drop off area does not exist. Other that these, it is a great option in Bordeaux.

"Great hotel!"

5
03/05/2017

We couldn't believe this wonderful hotel was a Best Western!! It was so nice, staff was very courteous and helpful too! Highly recommend this hotel! It looks like a chateau when you pull up the driveway.

"Great Hotel"

5
02/05/2017

Excellent location, right in the middle of everything. We stayed here for one week and were given an upgraded room that was very nice and modern. 4 stars by American standard. The entry and lobby are very simple, but the rest of the hotel is great.

"Location location location"

5
22/03/2017

Amazing location right in the centre of city, located in a small side street so very peaceful. Plush decoration. Lovely staff, all the usual facilities you would expect for a four star hotel. A real winner

"Good value but irritating service"

3
26/01/2017

We arrived an hour after check in time and still had to wait another half hour for our room to be prepared. In addition reception could have given us better directions for finding the hotel and parking beforehand e.g. telling us that central Bordeaux was closed to traffic on the Sunday we were visiting (the first in the month) and that we would have to ask for access through the barrier, and also giving us the name of the parking we were heading for so we could follow the clear signs in the city. Having said that, the hotel is good value for such a central location. The rooms are uninspiring but perfectly adequate. But it was irritating that so much of our short visit was wasted finding the hotel and parking and then checking in. I expect better from Best Western.

Bordeauxhotel, Directeur général at Best Western PLUS Hotel Bayonne Etche-Ona, responded to this review
Dear Madam, Dear Sir, First of all thank you for your trust but we are sincerely sorry that you were not totally satisfied of your stay among us. You indeed arrived the 1st of January : all our guests left the Hotel much later than usual following the Eve night. We are sorry for the delay preparing your room. We do apologyze for our lack of information, as a matter of fact we forgot to inform you about this special day every first Sunday of the month when traffic is forbidden, except for Hotels'guests and inhabitants of the area. We thank you for your comments which will help us no to forget such important detail. We hope to have the pleasure to welcoming you again : feel free to contact us. We remain at your disposal and we wish you a nice day. Yours Faithfully, Catherine Parinaud, General Manager

"Business trip"

3
26/12/2016

I order my room on line and I selected the room with bathtub and I paid for it. Then, when I arrived I got a very small room with no bathtub. In addition, I also requested an extra blanket since it was a cold night.

Bordeauxhotel, Directeur général at Best Western PLUS Hotel Bayonne Etche-Ona, responded to this review
Dear Madam, Many thanks for your booking. We are sincerely sorry if you have not totally appreciated your stay with us. If we are not mistaken , you have booked a single room with Shower. The rate is definitively not different if you have a Bath or a Shower. Concerning the blanket our Housekeeping department is at your disposal 24h a day. Again sorry for the inconvenients .We are staying at your all disposal for your next stay in order to give you entire satisfaction. Looking forward to hear from you soon, we wish you a beautiful Happy New Year. Catherine Parinaud General Manager

"Best location, clean and convenient"

4
27/11/2016

I liked the bathroom amenities a lot and it was clean, with a view of the city in a small room. The bathroom was tiny but the shower new and excellent. I was a little disappointed to be charged for an extra bottle of water we asked for but overall the place is greatly located close to the tourism office, opera (called Grand Theatre) and one of the longest shopping streets of Europe. Super safe are. The lift does not go straight from the ground floor to the upper floor, everything stop through the reception at the first floor but one gets used to it. I wish Le Monde newspaper would have been available rather than the Figaro but that's a personal taste thing. I will probably book myself there again when I go back. P.S Everything is smaller than what you see on the pics: reception, gym, etc.. surprised us the most when we got there.

Bordeauxhotel, Directeur général at BEST WESTERN PLUS Bordeaux Bayonne Etche-Ona, responded to this review
Dear Madam, Dear Sir, Thank you so much for your trust and comment. We are delighted that you have appreciated your stay among us and have the opportunity to discover the town very easily. You were accomodated in the "Bayonne", 1925-1930 - Gadsby style, The lift going straight away with your key card, when you have made your check in : that is for security reason. The hotel is settle in two historical buildings, our 61 rooms and suites are all different : from 16 sqm up to 52 sqm . For your next stay don't hesitate to contact us directly in order to make you discover another atmosphere and another kind of room . Looking forward to hearing from you very soon We wish you a very nice Christmas time Yours Sincerely Catherine Parinaud General Manager

"Quiet city-centre hotel"

5
17/11/2016

Peaceful Art Deco oasis in the heart of this bustling city. A short walk to the Grand Théatre, close to shops, very close to a tram stop, yet very quiet. The room was small but beautifully decorated and the bathroom was excellent. Breakfast was quite expensive, but good. The staff on reception were very helpful and friendly.

Bordeauxhotel, Directeur général at BEST WESTERN PLUS Bordeaux Bayonne Etche-Ona, responded to this review
Dear Madam, dear Sir, Thank you for your trust . We are sincerely delighted that you have appreciated your stay with us and discover Bordeaux very easily. For your next stay please contact us in order to answer to your need and make you discover another kind of room. Have a lovely day Yours Faithfully Catherine Parinaud General Manager

"Good Location"

4
08/11/2016

This is a cute hotel with friendly staff and it is very well located. The breakfast was very disappointing for this level of hotel. There was almost no liquid soap left in the dispenser in the bathroom and it was not topped up during my two night stay, which did not leave a good impression about the housekeeping staff. Access to the hotel by car is difficult but it is close enough to everything to walk

"OK"

3
07/11/2016

Location is good, although the hotel entrance is not too easy to find since it is hidden away in an alley. From a price point of view, not exactly cheap, but compared to the others in the area quite OK. The breakfast served to the room was good.

"Great location. Perfect for a quick stay!"

4
06/11/2016

This hotel is right in the heart of everything you would want to see and do. They have two buildings. We had 4 groups arrive separately. Each group was dropped off at one building, went upstairs with luggage and all to the reception desk only to be directed to the other building. It is just a short walk out and around the corner. We had manageable luggage, it was during the day, and it wasn't raining, so it was OK. It would be worth an advanced inquiry before you arrive. The room was small. The shower was large. Great for a one night stay. The front desk keeper was very nice and helpful.

Bordeauxhotel, Directeur général at BEST WESTERN PLUS Bordeaux Bayonne Etche-Ona, responded to this review
Dear Madam, Dear Sir, Thank you so much for your feed back and your trust. We are sincerely happy that you have appreciated your stay among us. BUT For your next stay don't hesitate to contact us directly : we will organize your arrival and stay more precisely and of course you will discover larger room . Direct bookings are always more confortable for organisation :):):):) Looking forward to hearing from you soon Yours Faithfully Catherine Parinaud General Manager

"I love Bordeaux"

5
06/11/2016

Everything was wonderful and the location was perfect. Just a step away from the heart of the city--shops, cafes, attractions. I enjoyed being right where all the action was and highly recommend it to everyone!

Bordeauxhotel, Directeur général at BEST WESTERN PLUS Bordeaux Bayonne Etche-Ona, responded to this review
Dear Madam, Dear Sir, Many thanks to have chosen our hotel . We are sincerely delighted that you have appreciated your stay among us and discovered our beautiful town very easily as well. Don't hesitate to contact us directly for your next stay. It will be a real pleasure to answer to your needs. Looking forward to welcome you soon Yours Faithfully Catherine Parinaud General Manager

"Concert B & B"

4
31/10/2016

Hotel is very well placed for central Bordeaux. Parking is handy and hotel easy to find. Welcome wonderful now we are regular visitors. Rooms very adequate but eating limited to breakfast only and not a very large room. Quiet atmosphere - perfect for our overnight needs.

Bordeauxhotel, Directeur général at BEST WESTERN PLUS Bordeaux Bayonne Etche-Ona, responded to this review
Dear Madam, Dear Sir, Many thanks to have chosen our hotel for your stay in Bordeaux . We are sincerely delighted that you have appreciated your room. Don't hesitate to contact us directly for your next stay. It will be a real pleasure to answer to your needs. Looking forward to hearing from you soon Yours Faithfully Catherine Parinaud General Manager

"Clean, efficient and comfortable"

5
25/10/2016

Very friendly and efficient welcome, room was very clean and comfortable. Restaurant recommended for evening meal was first class and good value for money. Ample, fresh and tasty breakfast. Would definitely stay there again.

Bordeauxhotel, Directeur général at BEST WESTERN PLUS Bordeaux Bayonne Etche-Ona, responded to this review
Dear Madam, dear Sir, Thank you very much for your booking and your trust. We are sincerely delighted that you have appreciated your stay among us and discovered our beautiful city. If you have the opportunity to come back do not hesitate to contact us directly, we will be happy to assist you again in planning your stay. We wish you a wonderful day Looking forward to welcome you very soon Yours Faithfully Catherine Parinaud General manager

"Excellent Location"

5
24/10/2016

Stayed 3 nights in this well situated hotel in the centre of the beautiful city of Bordeaux. The entrance is on a narrow one way street, our room overlooked this and was very quiet with very efficient double glazing should you need it.The hotel was nicely decorated and our room was very comfortable and clean. I particularly liked the bathroom with double sinks and large shower. Breakfast buffet was small but adequate for our needs and the tea made with boiling water set me up for the day. Reception staff pleasant and helpful. Will return to this hotel and lovely city.

Bordeauxhotel, Directeur général at BEST WESTERN PLUS Bordeaux Bayonne Etche-Ona, responded to this review
Dear Madam, Dear Sir, Thank you very much for your trust and especially for taking the time to share your experience with us. We are delighted that you enjoyed your stay and our new environment Do not hesitate to contact us if you have the opportunity to come back, we will be happy to assist you in organizing your stay. We wish you a wonderful day Looking forward to hear from you very soon Yours Sincerely Catherine Parinaud General manager

"Perfect hotel, fantastic location."

5
22/10/2016

We brought a group of 29 people to stay in a combination of Doubles, Twins or Single rooms. Everybody in the group loved the hotel. The location is excellent for discovering Bordeaux, it is situated very close to a tram stop. There are wonderful shops, restaurants and bars in short walking distance. The hotel staff are very friendly and eager to help with any enquiry. Nothing is too much trouble. The breakfast is perfectly adequate offering a choice of good quality breakfast items. The rooms are so clean and comfortable. Although very centrally located there is no noise at all in the room. The bathrooms are very clean and modern with every amenity available. I would definitely return to this lovely hotel.

Bordeauxhotel, Directeur général at BEST WESTERN PLUS Bordeaux Bayonne Etche-Ona, responded to this review
Dear Madam, Dear Sir, Thank you very much for your trust and especially for taking the time to share your experience with us. it was a real pleasure to welcoming your group and we are delighted that you have enjoyed your stay and discovered our beautiful city. Feel free to contact us if you have the opportunity to come back we will be happy to assist you in planning your stay and different activities. We wish you a wonderful day Yours Sincerely Catherine Parinaud General manager

"Great Location"

4
04/10/2016

The hotel sits right in the centre of Bordeaux and is close to restaurants, shops and sight-seeing. However, pulling up outside the hotel in a car is quite difficult as its up a narrow road (one car deep). We used a taxi from the airport so stopping to offload bags wasn't a problem as the car behind us kindly waited. Check-in was smooth and efficient. We booked a junior suite and I have to say the room was lovely. The bed was very large and very comfortable. We had a separate sitting area, however this was not separate to the bedroom. The room also provided us with 2 bathrooms which was very nice to have. Also, this is one of the cleanest hotels I have ever stayed in. It was immaculate. Breakfast was a little disappointing. Not much choice, pastries, ham, cheese, yoghurts and cereals etc. The coffee was lukewarm and the tea was undrinkable (I know, I know, I was in France and they don't drink tea, but really, how hard is it to make a nice cup of tea). Overall, this hotel is fantastic, decorated in Art Deco style, comfortable, great staff and a great location. We would definitely stay there again.

Bordeauxhotel, Directeur général at BEST WESTERN PLUS Bordeaux Bayonne Etche-Ona, responded to this review
Dear Madam, Dear Sir, Thank you so much for your trust and your comment. It was a real pleasure to welcome you. We are very pleased that your have appreciated your stay among us and have enough time to discover our beautiful town. We apologize for the breakfast .A "seasonal" hot Buffet is daily offered to guests . We propose hot drinks as coffee, expresso, cappuccino, variety of deluxe teas, chocolate, 100% Fruit juices (orange, apple, grapefruit), Hand made Danish pastries and artisanal country bread assortment, cannelés, melba toasts, pancakes, cakes, stewed fruits assortment, fruit yoghurts, plain yoghurts, low fat yoghurts, 5 salty cheeses assortment, Cornflakes, muesli , 6 seasonal fruits assortment, dried fruits,  5 local cooked ham and sausages assortments, boiled eggs, scrambled eggs, smoked salmon, jam and honey assortment, Mapple sirup, IGP plain and salted butter. I am going to control if coffee and teas are served correctly. If you have the opportunity to come back please feel free to contact us directly to answer to your needs. Have a lovely day Yours faithfully Catherine Parinaud General Manager

"Great location & large room"

4
02/10/2016

Lovely hotel located in the heart of Bordeaux close to trams, cafes, shops & the water. Room was massive, clean, comfortable & staff lovely & professional. Bathroom - well we had one each was large & clean. Breakfast delivered to our room early before our departure was really good. We were thoroughly looked after for our wedding anniversary. Definitely our place of choice when we're next in Bordeaux.

Bordeauxhotel, Directeur général at BEST WESTERN PLUS Bordeaux Bayonne Etche-Ona, responded to this review
Dear Madam, Dear Sir, Thank you so much to have selected our property for your stay in Bordeaux. We are sincerely delighted that your have appreciated your time among us. We hope to welcome you again so don't hesitate to contact us directly in order to answer to your needs. Looking forward, we wish you a lovely day Yours Faithfully Catherine Parinaud General Manager

"Mixed review "

3
18/09/2016

The room is modern , clean and quiet. However the deluxe king is the smallest room I could imagine! Room width is width of bed with small table on either side. Two people can not walk in the room at the same time. There is no place to have suitcases or store clothes. There is a small closet but with suitcases on floor can not open it. Hotel maybe in great location but space is definitely an issue fir more than one person in room.

Bordeauxhotel, Directeur général at BEST WESTERN PLUS Bordeaux Bayonne Etche-Ona, responded to this review
Dear Madam, Dear Sir, Thank you for your comment it is important for us to get your feed back. We are so sorry that you have not appreciated your stay among us. Our Hotel is settled in an historical building from the 18e century , all the rooms are different. Our Deluxe rooms start at 25 sqm up to 30sqm . If we don't make a mistake, you had 4 suitcases. We hope to have the opportunity welcome you another time please feel free to contact us and we will book for you one of our Suites (38sqm up to 52sqm). We wish you a very pleasant day Yours Sincerely Catherine Parinaud Directeur Général

"Poor service level for a claimed 4-stars best western hotels"

2
25/08/2016

This is not a 4-stars hotel for sure. 3-stars may be. A very poorly equipped gym. A very poorly organised laundry service (they did not pick up the laundry from my room, in the lunch time they told me they would pick it up soon, in the evening the other receptionist told me that they actually do not pick the laundry up and I have to bring it to the reception, so in the end of the day I do not have clean sport clothes for tomorrow morning). Limited choice for the breakfast. Very disappointed. This is not the level of service I would expect from a 4-stars best western hotel.

Bordeauxhotel, Directeur général at BEST WESTERN PLUS Bordeaux Bayonne Etche-Ona, responded to this review
Dear Madam, Thank you for that second comment . I already answer to you on our Facebook page. and it is with pleasure that I do it again. First of all, thank you very much for your comment and to have booked in our Establishment reopened end of April 2016 after 12 months of complete refurbishment. We apologize for the laundry services I am going to control if the procedure is well organized : The things are picked up every morning of the week at 9:00 dead line and we thank you our guest to ask the Housekeeper or reception desk to do the necessary . It is written in the room directory, in your cupboard. We nether pick up the laundry bag without specific guest request. Why ??? because most of the time the laundry bag is not for the laundry service, is simply used to put dirty clothes. I sincerely apologize again for that misunderstanding . Concerning our fitness as you know our hotel is 18e century building we have just created this area (55 sqm) with personal coaches and high-level sportsmen 7 month ago. The equipment is professional you have at your disposal , running mat , a water rower, a bike, an elliptique bike, a complete weight bench, a stretching area with mats, two balloons, alters, tv which could welcome music and movies . All the equipment can be connected, wifi is available..... . We have as well for outside, a running app if you want to discover the town differently. Please feel free to contact me if you have any advices we have also something to learn. We Hope to hear you from you soon and welcome you again. Have a very nice day Sincerely Catherine Parinaud General Manager

"Great situation."

4
19/08/2016

Ideally situated in the centre of the city- close to the river and main attractions. Staff were helpful and friendly, allowing us to store our cycles safely indoors overnight. Room was small but modern, clean and with everything you'd expect, such as hot drink facilities, great shower and free wi-if.

Bordeauxhotel, Directeur général at BEST WESTERN PLUS Bordeaux Bayonne Etche-Ona, responded to this review
Dear Madam, Dear Sir, Thank you so much for your trust and comment . We are delighted that you have appreciated you stay among us. As you know our hotel is settled in a XVIIIe century building and all the room sizes are different. If you have the opportunity to come back feel free to contact us directly and it will be a pleasure to accommodate you in another room category : Deluxe or Suite We wish you a very nice day Yours Sincerely Catherine Parinaud General Manager

"Few days in Bordeaux"

4
14/08/2016

A great hotel in a perfect location- completely central. Staff super friendly and very welcoming. We had a suite and the room was nice, great bathrooms but not a super view. We didn't go for their breakfast as it was quite expensive for what it was.

Bordeauxhotel, Directeur général at BEST WESTERN Bordeaux Bayonne Etche-Ona, responded to this review
Dear Madam, Dear Sir, Thank you for having chosen our property for your stay in Bordeaux. We are delighted that you have appreciated your time with us . Concerning the view we are located in the very historical heart of the city, our 18e century buildings have different views . It is a city environment. We apologize for that inconvenience. We hope to welcome you again so it will be the opportunity to make you discover another room atmosphere and vue. We are staying at your disposal and wish you a very nice summer time Yours faithfully Catherine Parinaud General Manager

"Great location."

4
09/08/2016

We stayed in Chambre Deluxe or Triple which consisted of 2 singles pushed together plus a an extra single added. Room was very clean with a large bath including separate toilet area -- nice upgrade from the Best Western St. Michel in Paris. We had good luck with the BW properties in France. Hotel is perfectly located on the tram line in center city near all the sites. Breakfast was adequate and very convenient. Fruit, meat, juices, coffee and pastries for $15 euros. Egg dishes cost more. Front desk staffers very pleasant and helpful. Solid 4 star hotel.

Bordeauxhotel, Directeur général at BEST WESTERN Bordeaux Bayonne Etche-Ona, responded to this review
Dear Madam, dear Sir, Thank you very much for your confidence and your very nice comment. We are very happy that you have spent a pleasant time among us and have the opportunity to discover our beautiful town. We hope to welcome you another time. Feel free to contact us directly, we are staying at your disposal. We wish you a very nice day Yours Sincerely Catherine Parinaud General Manager

"A lovely hotel"

4
08/08/2016

We really enjoyed our 4 night stay at this hotel. The room was large and spacious with a separate toilet from bathroom. There are two hotels with same name, we stayed in the one in the Martignac. Just behind the hotel is a beautiful old Cathedral Notre Dame. The hotel is very central for local restaurants, bars and brasseries. The Grand Hotel is just a short walk away as is the Opera House, Tourist Bureau and other points of interest. The staff were very friendly and at all times courteous offering advice and directions. I would definitely recommend this hotel to friends travelling from Australia.

Bordeauxhotel, Directeur général at BEST WESTERN Bordeaux Bayonne Etche-Ona, responded to this review
Dear Madam, dear Sir, Thank you so much for your comment . We are sincerely happy that you had a very good time with us and also had enough time to visit our wonderful town. If your friends needs some help to organize their stay in Bordeaux or some tours in the vineyards please let them know that we are at they disposal by mail or phone. Looking forward to hearing you from you soon Yours Faithfully Catherine Parinaud

"Comfortable central location"

4
07/08/2016

Ideally situated just round the corner from Le Grand Theatre and a tram stop it was very close to many excellent restaurants and shops. The staff were all very friendly and helpful and spoke excellent English. The Club rooms are quite cramped but the Deluxe offer plenty of space and the bathroom was magnificent. The lift is also a bit squeezy.

Bordeauxhotel, Directeur général at BEST WESTERN Bordeaux Bayonne Etche-Ona, responded to this review
Dear Madam, Dear Sir, Thank you so much for your comment, we are delighted that you have appreciated your stay among us. Bordeaux is an extraordinary town and that is true from our hotel you can discover everything by walk. As you know our hotel, just reopened after 12 month of refurbishment, consist of two 18th century mansions, all the rooms are different. Club rooms are the smallest category : around 16/19 sqm. All the historic buildings have their own charm but also their constraints !!!! We hope to welcome again very soon, feel free to contact us. Have a very nice summer time Yours Sincerely Catherine Parinaud General Manager

"Wonderful welcoming experience, modern conveniences in historic building"

5
06/08/2016

We had a wonderful experience. Located in an historic 18th century building, the hotel has beautifully decorated rooms with modern amenities. Suggestions from the knowledgeable and helpful staff, particularly Laurence, made our stay exceptional. The building is centrally located, and after parking the car, we could walk/tram anywhere. We were also within walking distance to many lovely terrasses and interesting shops. Bravo to all the staff here! We will definitely return next time we're in Bordeaux.

Bordeauxhotel, Directeur général at BEST WESTERN Bordeaux Bayonne Etche-Ona, responded to this review
Dear Madam, Dear Sir, Thank you very much to share your comment with us. It was a pleasure for us as well. It is so important for all the team to be sure that our Guests have spent a very good time among us and felt like home. We sincerely hope to welcome you again then don't hesitate to contact us in order to organize with you your stay and tours. We wish you a very pleasant summer time Yours faithfully Catherine Parinaud General manager

"Gorgeous small hotel in the centre of Bordeaux"

5
31/07/2016

We stayed here for a special occasion and definitely chose the right hotel. It is a very small hotel (reception on the first floor) with beautiful rooms and excellent staff who are both friendly and helpful. The beds and bed linen were of good quality, the decor and the bathrooms were lovely. The hotel will provide you with a discount voucher to park in an underground car park for €10.00 for a 24 hour period and this is only a 5 minute walk from the hotel. You are minutes away from all the bistros, restaurants, bars, shopping and promenade. Highly recommended.

Bordeauxhotel, Directeur général at BEST WESTERN Bordeaux Bayonne Etche-Ona, responded to this review
Dear Madam, Dear Sir, Thank you so much :):):) We are sincerely delighted that you have appreciated your stay with us and discover our beautiful town . We try to make the stay of our Guests the most confortable has possible. We have just reopened after 12 months of refurbishment and it is always nice that works done by french craftsmen with deluxe materials is recognized. then thank you again. Perhaps we will get the opportunity to welcome you again, feel free to contact us . We wish you a very nice day Yours Faithfully Catherine Parinaud General manager

"Perfect location"

4
21/07/2016

Perfect 'cost-effektive' Hotel in the very heart of old town close to tourist office, the theatre and not far from Place de la Bourse. Excellent service, and a good selection to breakfast. Rooms adequately sized and very elegant modern bathrooms. Will return!

"Good location and comfy place"

4
04/07/2016

We stayed in this hotel for two nights while visiting Bordeaux, very well located and cosy room. I enjoyed our stay specially as we were close to all the shops, restaurants and 5 mins walk to the riverside. The staff in the hotel are very friendly and helpful. The breakfast was really good too. The rooms are clean and the bathroom was clean and huge. I really enjoyed our short stay there.

"Great location near every thing."

4
01/07/2016

Very helpful desk staff. The hotel was near the square, restaurants, the river, public transportation - everything you could want. We were able to walk everywhere easily. Really good continental breakfast. WiFi was free and it worked. Excellent for the price.

"Great stay! Wish we could of stayed longer! "

5
27/06/2016

Stayed here for one night following the Wales game against Slovakia in Bordeaux. The hotel is centrally located, very clean and modern. The room is a fair size with a comfortable feel, well furnished with a good working TV. There was a large bathroom, stayed in room 201 which looked out onto a back street. The room had a good working air con. Would stay again.

"Brilliant !!"

5
07/06/2016

I decided to book in this hotel after a friend told me about his holiday there. I don't regret it at all ! The staff was really nice and helpful. At the reception they gave me advice for good place to eat, or things to visit in the city and how to go there. My room was really cosy and quiet. The breakfast propose lot of different kind of products. I always left the room full !! So thanks Best western Bayonne Etche Ona for the experience !! I will be back for sure !!

"Très bon hôtel"

5
07/06/2016

I was looking for an hotel in town with my boyfriend and we chose this one. it is well placed in the middle of the city , next to the tram, the St. Rémi street where there are many choices for restaurants. The staff are lovely and helpful. there reigns a good mood. the room is very good and clean. thank you again for your time and your professionalism.

"Excellent location"

4
01/06/2016

Beautifully updated hotel with adequate room for our stuff and an A/C system that worked well. Not much charm like we might have experienced in a French hotel, but this place got the job done. Breakfast certainly adequate.

"Great location, simple, clean and updated"

4
29/05/2016

If you are looking for a hotel in a great location that is simple, clean and updated without spending a fortune, this is the place for you. Having stayed at many 3-4 star hotels in France, this was the best. Regarding the breakfast, I would go out and dine at one of the many cafes nearby. I would stay here again.

"Nice and decent city hotel"

4
29/05/2016

I was here in April for two nights for my bussines trip and found this hotel very efficient. Great location in the City centre, great privacy, most of the rooms are located in quite street, nice breakfest...

"designed by an accountant"

2
22/05/2016

I give this hotel 2 stars because its location is excellent and all the staff really do their best to make guests forget what an utterly soulless hotel this is (despite it looking like a classy place from the outside), not to mention a tiny uncomfortable bedroom and a ridiculously small breakfast room (and a breakfast to forget). This is definitely not a 4 star hotel. The airco is very quiet though. Must have been designed by an accountant.

Bordeauxhotel, Directeur général at BEST WESTERN Bordeaux Bayonne Etche-Ona, responded to this review
Dear Madam, Dear Sir, Thank you for your comment and I am personally sorry that you did not appreciate your stay among us and especially our new environment. When you are an entrepreneur we have to be a chartered accountant to protect and develop the company and naturally the jobs. As you were able to acquaint with it we made 11 months of renovation. During this period of closure everything was redone high and low. All was renovated, the visible as the invisible. The furniture, the lamps, the bathrooms .... are creations and exclusive. We were really lucky being able to work with craftsmen of our region. Fabrics and wall covering arise of the most beautiful house in France Italy and Beguim : Rubelli, Lelièvre, Dédar, Nobilis , Pierre Frey, Arte.... You have silks, velvets, cotton fabrics…... Our establishment is a building of the 18th century, we have constraints of structures. We cannot push walls: all our rooms have different square meters (from 15.5 up to 52 sqm) and different configuration but services and amenities are of course the same. We propose as well Deluxe rooms and Suites. Concerning Breakfast room, our guests have at their disposal 2 lounges, “Margaux” and “Pomerol” areas with 24 and 48 seats. A buffet is in each lounge. I hope very sincerely that my answer will be able to bring you useful information. Feel free to contact me I am staying at your disposal Yours Sincerely Catherine Parinaud General Manager

"In the dark ages...."

1
18/05/2016

We have been here for 3 nights. For two nights the air conditioning produced only heat. We had to sleep,with an open window. At 4 AM unconscionable noise started and finally stopped about 7:30 AM Internet speed is glacial - between .66 and 1.00 Mpbs download. The hotel staff is aware of these issues and appear helpless. We would not stay here again when we return to Bordeaux.

Bordeauxhotel, Directeur général at BEST WESTERN Bordeaux Bayonne Etche-Ona, responded to this review
Dear Madam, Dear Sir, First of all thanks you for having chosen our establishment as your stay. We waited for your comment. We thank you for giving the opportunity to answer. Our establishment opened its doors for 2 months after several months of refurbishment. There is always a period of floating after important works and for this I apologize . As you know the air conditioning has been totally replaced during the closure. We have had a problem during 5 days . The technicians were on site for the repairs. It is an air conditioning high technology, 3 tubes that can make of the warmth and the cold over the same period. For tests, it was necessary during two days and only during the day to run the warmth only and during 2 days the cold only. At night you could run the air conditioning normally. If I am not mistaken, Reception desk apologizes for that inconvenient. We are located in the very heart of the city all our room are equipped with double windows and double glasses, If you wish not to be to disturb by the noise it is essential to close windows. Concerning the WiFi one of our customers indicated us the problem and we deeply thank him. We did what's necessary immediately. If you need more information don't hesitate to contact me directly . It will be a pleasure to share with you. Perhaps we will get the opportunity to welcome you another time. Yours Sincerely Catherine Parinaud General Manager

"Great location but very noisy"

3
17/05/2016

The hotel is well situated in the heart of old Bordeaux, close to the grand Theatre, the Cours de l'Intendance, the Visitor Centre, the Miroir d'Eau and Place de la Bourse - you can walk to most attractions, and the tramway stop nearby will take you everywhere else. The rooms are comfortable but they will only let you have one key, which is a nuisance if you and your roommate are going in different directions. A full American-style breakfast is available for a price right in the hotel - we preferred to buy bread, cheese and fruit at the nearby Marche des Grands Hommes. Lots of restaurants nearby ranging from very high end to McDonalds. The worst thing about it was that our rooms were on the street side so we were treated to shouting revellers all night then noisy garbage collectors starting before dawn. If you choose this hotel, you'd do well to insist on a quiet room away from the street.

Bordeauxhotel, Responsable réception at BEST WESTERN Bordeaux Bayonne Etche-Ona, responded to this review
Dear Madam, Dear Sir, Many thanks for your comment, we are delighted that you have appreciated our town . And sorry that your didn't appreciated totally your stay among us. Of Course you can get 2 or 3 keys as you like . We have a secure electronic keys system it is very easy to program a new key when you lost it if you request at the reception desk. And when you are two persons in the room, at the check in we always give two keys. All the rooms are soundproofing, equiped with double windows and double glasses, you have just to close the windows during the night to get silence . I am staying at your disposal for any further information and sincerely hope to welcoming you again Yours faithfully Catherine Parinaud General Manager

"Rooms just too small"

3
16/05/2016

Renovated hotel in heart of Bordeaux with nice beds and bedding however everything is just too small to be comfortable. Maybe for one night, it would be ok but we stayed 4 nights, did a deal online and wished we had booked elsewhere just for the space factor. When we checked into the room I rang reception to see if we could upgrade but was told the hotel was full that night and we were not contacted again about our concern that the room was so small. The bathroom has a generous shower but the basin has little space either side so nowhere for your toiletries. I had to tip my makeup into a towel in the basin every morning to get ready. Hairdryer has to be used at the desk as there is nowhere in the bathroom to plug in and there is no mirror so that was also inconvenient. Separate toilet is a plus. Flat screen TV is large. Only one bottle of water supplied at the beginning of the stay seemed rather mean. Not much space to unpack, we just felt like we were in a mess for 4 nights. We didn't bother with breakfast as we felt like we had booked a bad deal and didn't want to spend anymore at the hotel, didn't see any staff at all during our staff as you can just leave your floor and go to the ground floor exit which bypasses reception on the 1st floor. Maybe if breakfast was thrown in, we would have felt less unhappy.

"Has its quirks, but a fine hotel"

4
11/05/2016

This hotel is a rather complicated affair, split between two buildings across the alley from each other. It is very centrally located and offers excellent rooms, superior bedding, comfortable furnishings, and absolute cleanliness. The rooms are very quiet. It is reasonably priced and the staff is very accommodating. There are some quirks: The lobby of one building closes at 10:30 PM and guests need to be buzzed in; the lobby of that building is very small with limited seating; the front desk staff (usually one person) is the combination operator, reservation person, receptionist, and bell person; the lobby of the other building is somewhat larger but located on an upper floor (odd, that). The whole thing works, but be prepared for these idiosyncrasies. The best reasons to stay here? Location in the heart of Bordeaux, handy to shopping and dining choices, and a fine, high quality, comfortable hotel room.

"Perfect hideaway!"

4
11/05/2016

The room is small but typical for France, mattress and linens were so nice, breakfast was tasty and ample and our room was so quiet! Everything was nearby and in easy walking distance to everything we needed. The Facade is historic but the interiors completely renovated and very nice!

"Good location and friendly reception "

4
06/05/2016

This is a newly renovated hotel and while rooms are a bit small it is of decent enough size and is made for the modern traveler with conveniently placed power outlets near the bedside table. We had a free upgrade to a suite the first time which was a lovely surprise. It is worth the money if you intend to spend a few days sightseeing in the city and need more space. The reception staff are friendly and genuinely warm towards travelers. I found them helpful and initiative. To avoid walking around with luggage do check with the hotel before arriving which entrance you should go to as there are 2. Perhaps this is something the hotel management should take note of when sending confirmation of reservation to the guest. Breakfast buffet is the normal pastries, cereal and fruit but no cooked items. A little overpriced at 15 Euros but there are a number of places you can eat at outside the hotel.

"Good value for money"

5
03/05/2016

There are 2 entrance to this hotel (there are 2 separate buildings). Our taxi driver took us to the wrong entrance, but the lady was kind enough to call the reception of the other building to help us with our luggage. The check-in process was efficient and we were offered a local map with dining recommendations. Our room was located on 3rd floor and the room was recently remodeled. The 2 twin beds were separated (requested at booking). Even though the room is a little small, the room is equipped with everything we need. The room was clean. Access to the tram is within 1min walk. I want to point out that the entrance to the hotel is in an alley and the reception desk is on the 1st floor. No man is staff on the ground floor (hotel entrance), but there are CCTV. If you are travelling by yourself at night, you might want to check your surroundings.

Bordeauxhotel, Directeur général at BEST WESTERN Bordeaux Bayonne Etche-Ona, responded to this review
Dear Madam, dear Sir, Thank you so much for your trust and feed back. It was also a pleasure to welcoming you. You are right the "Bayonne" and the "Etche-Ona" began an important comprehensive renovation program of 11 month long Today we are sincerely delighted to invite you to discover a new story . "The Bayonne" located 4 rue Martignac welcomes you in an atmosphere Art Deco 1925-1930 "The Etche-Ona" located 11 rue Mautrec (at 40 meters far away) offer cabinet de curiosity – travel souvenirs atmosphere. If you have the opportunity to come back don't hesitate to contact us directly in order to answer to your needs, make you discover the Etche Ona Part , and send you all the informations Have a nice journey Yours sincerely Catherine Parinaud General Manager

"Nice hotel"

4
28/04/2016

We stayed at this hotel in July 2015 and found it to be very central to all major sight seeing venues. It is just off the main square behind the Grand hotel. Staff friendly and helpful and the rooms where good .

"Great location, nice boutique hotel, pleasant service, lousy wifi"

4
12/04/2016

Do not be fooled by the Best Western label: this is a nice boutique hotel (actually pair of hotels around the corner from each other) with no sign of "big chain hotel." The location is unbeatable for walking around the old city. The service is very pleasant and English is spoken. Rooms are typically small but stylish. There is a small fitness room in the basement of the rue Martignac location (if you stay in the rue Mautrec building you have to go over there and use your room key to get in). My only complaint? The Wi-Fi is *awful*. Very slow and balky. It's free, but you get what you pay for.

Bordeauxhotel, Directeur général at BEST WESTERN Bordeaux Bayonne Etche-Ona, responded to this review
Dear Madam, dear Sir, Thanks you so much for your comment. We are sincerely delighted that you have appreciated your stay with us. Our hotel is composed of two historical buildings from 18e century that means : all the rooms are different and start at 16.80 sqm up to 52 sqm . We apologize concerning the WIFI and thank you for your warning : our provider is going to solve the problem We hope to welcome you another time, please let us know in order to give you all the information you may need to make your stay unforgettable. Have a pleasant day yours faithfully Catherine Parinaud General Manager

"Don't stay here with a car!"

4
11/04/2016

Hotel is in an excellent location and would recommend it. However, if arriving in one's own car it is a nightmare to find because of "interdit" streets and the car has to be garaged in the Grand Hommes car park, about 5 minutes' walk from the hotel.

"First rate accommodation, and super convenient"

5
30/03/2016

We stayed one night with friends in beautiful Bordeaux. This hotel couldn't be better placed - about 2 minutes from the Opera House. And it's all been recently refurbished, so everything is new and sparkly and everything works. A very comfortable room, not over large though. The bath was too small - short and narrow, it would have been better with a large shower, which our friend's room had. The breakfast looked fine although we didn't use it (there are too many to choose from nearby). The staff were just great and couldn't have been more helpful.Overall - brilliant, can't recommend it highly enough.

"Staff and location"

4
21/03/2016

Great location, friendly staff and time way too short. We should have stayed longer. Bed was exceptional. Staff were very helpful and we were made to feel at home. At the heart of things with pedestrian area and transport links. Hope to get back here soon.

Bordeauxhotel, Directeur général at BEST WESTERN Bordeaux Bayonne Etche-Ona, responded to this review
Dear Madam, Dear Sir, We are sincerely delighted that you have appreciated your stay with us . As you know we have reopened our hotel composed of two historicals buildings 2 weeks ago after 11 months of works and it is a pleasure that you have spent a good time. We hope to welcoming you again very soon Don't hesitate to contact usWe are staying at your disposal. Yours faithfully Catherine Parinaud General Manager

"Well furnished centrally located hotel"

5
21/02/2016

Lovely hotel on the Cours de Intendance, stones throw from opera and St catherine street shopping street. Access was a bit tricky as our car with luggage could not get into the hotel entrance on a one way street. Had to leave the car in a quiet back lane until after check-in. The bubbly receptionist gave a voucher and showed us parking at the nearby circular shopping mall Grand Hommes. Room was newly furnished and everything works wonderfully. Loved this place, near to everthing & everywhere and slightly cheaper than a few comparables nearby.

Bordeauxhotel, Directeur général at BEST WESTERN Bordeaux Bayonne Etche-Ona, responded to this review
Dear Madam, Dear Sir, Thank you so much for your trust . We are sincerely delighted that you have appreciated your stay with us and discovered our beautiful town very easily. If you have another opportunity to come back in Bordeaux feel free to contact us in order to organise some visite and wine tours with you before your arrival. We wish you a very nice day Yours Faithfully Catherine Parinaud Directeur Général

"Small bu very good"

4
26/01/2016

Stayed at this hotel for business for 2 nights. It's a small hotel, located smack in the middle of the city, near the tram station, a parking lot for the car, shops and restaurants. Super friendly and efficient staff. There's a small gym in the basement. Free WiFi available but need to reconnect every time you leave the hotel... could be automatic. But that's a detail. The rooms are well appointed and ok size for someone like me. But for a couple or for bigger size travellers, they might feel a bit cramped. Especially the rooms xx1, xx2, which are right next to the elevator. They are so close to each other that I'm sure you hear everything. My room had a second door, which worked wonders to block the noises from the corridor. The closet is also too small and not deep enough. It means that when you are hanging clothes, the hangers will hit the back of the closet and I'm pretty sure my neighbor could hear the banging because i could hear it when he/she did the same... Another little thing: the hotel tries to go green and asks its guests to help the environment by hanging towels that can re-used, which I did. But the housekeeper changed them for new ones anyway, on both nights... I don't see the point... But all in all, had a great stay and would recommend it without hesitation.

Bordeauxhotel, Directeur général at BEST WESTERN Bordeaux Bayonne Etche-Ona, responded to this review
Dear Sir, Many thanks for your comment, we are delighted that your have appreciated your stay with us. Don't worry, sizes of the rooms are all different : from 15 sqm up to 42 sqm. For a single room bed is 140m large /200 m long, for double room we started at 160/200 As you know our hotel is settle in a historical building from the 18e century all the walls are really thick :):):) and all the rooms are equiped with an entry lock and a second door . All the building is soundproofing. About our green action, thank you for your help to be more effective : I am going to do a little reminder concerning the procedure . We hope to welcome you again and this time for leisure , Feel free to contact us . We wish you very a nice day Yours faithfully Catherine Parinaud General Manager

"Location,location,location."

5
15/01/2016

Yup,a great location for this newly-renovated hotel close to trams,shops and all the bars and restaurants of the old part of the city. They've done a great job with the renovation work to give the place an intimate,boutique hotel vibe. Smart decor,good furnishings,gleaming bathroom. Although we had a room at the front overlooking the busy main street we couldn't hear a thing through the old-fashioned double windows and slept well every night. Staff are friendly and efficient and take time to highlight the best places to visit on a map they provide. Also it being January we scored a great deal of just over €100 a night. Highly recommended.

"Centre of Bordeaux"

5
06/01/2016

Highly recommend this hotel. We stayed there as it was in the centre so could walk out the door and right in the midst of things including the Christmas market which was on whilst we were there. From the reception when we arrived through to breakfast and booking out the service was without fault. The room was immaculate and had two bathrooms which we weren't expecting. Wifi service excellent. We only stayed for one night but wished we could have stayed longer and certainly want to return in the future.

"Great place to stay in Bordeaux"

5
09/11/2015

My husband and I stayed over this past weekend. we would definitely stay here again. First and foremost, the staff is excellent. Very friendly and anxious to help in any way that they can. We asked for, and received dining suggestions. We went to 2 of the recommended places and they were wonderful. When we left, the person at the desk was most helpful in our attempts to change train tickets. We stayed In an updated room and it was very nice. It was a standard room, so smaller than some but larger than others we have had in France. But everything was new and just great for our needs. The bathroom had a tub versus a shower so you may want to check into that if you have a preference. Also, the location is perfect - on the pedestrian only area, and a stone's throw from the Grand Theatre. The entrance is on a side street and our room (#302) was very quiet. We only had breakfast there on the first day, but it was very good and fits the bill for us Americans.

"Small Hotel Located In An Alley By The Grand Theater"

3
02/11/2015

Since they are renovating this hotel, I can't say what the rooms and general décor will be like when you stay here. But the location will remain the same. And probably the breakfast and availability of daily newspapers. I hope they improve the bed and pillow comfort. There are two wings, an alley apart, but smack by the Place de la Comedie. If you go to the wrong building, the reception will direct you to the right one. But if you are facing the opera house, just turn around and walk down the alley. You will find the hotel halfway down the route. Like I said this an excellent location to the tram, opera, shops, river, market, and most of the city sites. It's probably a 30-40 minute walk to the SNCF but the B tram will drop by Place Quinconces and it's a very short walk from there. If in doubt stop at the tourist office on your walk. Not only is this hotel under renovation but so is the Gare. So if you come by train, find your way out to the street and take the tram going to the right. Buy a ticket from the kiosk, but if you don't have the time or understand the instructions it's on the honor system and if you're a tourist in a rush, maybe they'll forgive you.

"Overnight shopping trip in Bordeaux"

3
17/10/2015

Superb location right in the center of Bordeaux shopping. Allowing us to drop off shopping bags and take a break. What I had not realized is the hotel is in two separate buildings both with excellent llocations a minute apart. However one part has been beautifully refurbished the other remains in a tired condition awaiting refurbishment. This sadly is where we were located. Our booking was for a superior twin. Sadly there was nothing superior about it. In the room description it said bath and shower. This turned out to be an old wayward shower hose over the high sided bath. Not a separate shower All said very friendly staff tea & coffee in our room which was spotless. We will use the Best Western again when the refurbishment is complete.

Bordeauxhotel, Directeur général at BEST WESTERN Bordeaux Bayonne Etche-Ona, responded to this review
Dear Madam, Dear Sir, Many Thanks for your comment . Yes as you know our hotel is composed of 2 historical buildings (hotels particuliers). One has been totally refurbished and renewed, we have reopened 5 months ago. We proposed 4 stars services . The other one will be closed in 4 days for works and will be reopened at the end of February, beginning of March 2016. We sincerely hope to welcoming you another time and we will organized a visit of our establishment. Please contact us directly to get the best condition. Looking forward to hearing from you soon, Yours sincerely Catherine Parinaud General Manager

"Good location"

4
11/10/2015

I stayed here one night, and although quite difficult to locate, once found you realize the location is convenient to tram and Rue St. Catherine. Room was a bit small but probably large by European standards. Coffee in room is instant. :( Breakfast was more than ample. Desk staff was very helpful with check-in and calling taxis.

"Central location but NOISY"

2
09/10/2015

The Etche Ona is right downtown, half a block from the Grand Theatre, easy walking distance to most attractions and great shopping, easy access to the tram that will take you just about anywhere in the city. The room was rather cramped - and the decor somewhat tired - not unusual for rooms in older European buildings - but clean. The beds were comfortable and reasonably well equipped with an electric kettle, complimentary tea bags and instant coffee. There is an elevator. Breakfast not included, but there seemed to be a choice of continental or full breakfast. We didn't take it, preferring to buy pastries and fruit from the Marche des Grands Hommes which is about a block away. They would only give us one plastic room key, which couldn't be left at the reception desk. The room key had to be inserted into a slot in the room in order to get the electricity to work. So when we decided to go separate ways for the day, one of us would be without room access or electricity. The front desk staff did show us how to trigger the electricity with the little card the maids leave to tell you they were there, and would let us in if we didn't have the key, but it was a bit inconvenient. The place was also hard to find on first go as the little alley it's located on is just off of the big plaza closed to traffic between the Grand Theatre and the Grand Hotel. It doesn't look like you can drive there, and it's a bit tricky because the way is marked by permanent pylons that are the same color as the paving stones so one of us had to get out of the car, locate the entrance and the hotel, then guide the driver in. We unloaded the bags at the front door, then went to find the parking garage, at the Marche des Grands Hommes. It cost us about 43 euros for three nights to park. Apparently this was a discount off the normal rate, as we were staying at the hotel. The hotel staff took our bags up so they were already In the room when we got back. The staff were helpful and pleasant. The wifi worked well. There is also a computer and printer in the lobby where we could print off the tickets for city and wine tours that we had bought online. The worst thing about this room was the absolutely infernal racket in the street outside that seemed to go on throughout the hours that we would have preferred to have spent sleeping. Revelers in the street screaming at all hours of the night. Every morning at about five there seemed to be a number of trucks stopping right under our window - the drivers were yelling at each other and God knows what they were doing but it sounded like they were smashing bottles and crashing heavy metal furniture. This went on for hours. Sleep impossible. We spent three weeks in France; this hotel was the absolute worst and also the most expensive. I would not stay there again, or if I did, I would INSIST on a room away from the street.

"Great location"

4
08/10/2015

Stayed for 6 nights while at a conference. Excellent location, friendly staff, clean and reasonable size room for Europe. Easy walking access to the main areas of Bordeaux. Very close to public transport. The free wifi is fairly fast and always working

"Great location, quiet, and friendly...perfect"

5
23/09/2015

The staff was very friendly and helpful during the whole stay. They went out of their way to help us find good food and whatever else we needed. The rooms were small, normal for Bordeaux, but were very clean. Maid service was great. Staying downtown Bordeaux can be noisy with all the pubs but this hotel's location was perfect for some peace and quiet. It is within a stones throw of the tram and my favorite wine store in Bordeaux. It is within 5 minutes walk of everything! Food, waterfront, shopping, etc. Perfect location. The best part for me is the parking. This hotel has a reduced rate for parking at the Grand Hommes parking structure. It is about a 4 minute walk from hotel and very reasonable. (approx 55 Euro for a week parking). I will go back to this hotel. I travel for business there for about 20 nights a year. This is the new hotel for me. Quiet nights, friendly staff, good parking, and great location. What else could you want? I did not try the hotel breakfast because I am not a big breakfast person so I could not comment on that.

Bordeauxhotel, Directeur général at BEST WESTERN Bordeaux Bayonne Etche-Ona, responded to this review
Dear Sir, Many thanks for your comment . It was a pleasure to welcoming you. Our purpose is to make your time very comfortable and answer positively to your needs. We are sincerely delighted that you have appreciated your stay among us. Don't hesitate to contact us directly for your next stay . Have a nice journey Yours Faithfully catherine Parinaud General manager

"Nice hotel in a great location and helpful staff"

4
23/09/2015

I stayed in the old Etche-Ona building and although the room was a bit run down, it was adequate and fine for the price. The things that needed to be clean were clean and the bed was fine. The bathroom was surprisingly large and had a full-sized bathtub, which was nice. The reception staff was extremely helpful and friendly, particularly Laurence and the woman who helped me with an email arrangement with a restaurant. The location can't be beat!

"Great little hotel with a fantastic location and staff. Quiet, nice breakfast."

4
19/09/2015

Just a block off the main square in Bordeaux - the heart of town, without the noise. This was an overnight before getting on a riverboat cruise. Easy walking distance of all the sights and some great restaurants. Nice size room, but marginal WiFi. Sarah and Laurence at the desk were great! Extremely helpful and flexible with helping us make our boarding window. Would absolutely recommend this hotel. No bar or dining room - but there is so much, so close it doesn't matter. This place is a great deal.

"Great location and room with balcony in new section"

5
15/09/2015

Visited for two nights in August which was the perfect length of stay to take in this city. The hotel is easy enough to find with a sat nav. We also called ahead for directions and to say we were bringing a car which was helpful. On arrival we were able to stop in the street outside and take the bags in to reception which is up one floor. They gave us directions to park the car which was a two minute drive under the nearby shopping centre. Under 5 mins walk back to the hotel. Check in was simple and we were in a room on the 1st floor about the reception which I was concerned about noise but nicely surprised when we got into the room to find we had a balcony overlooking the Main Street. Wonderful to be able to sit out and watch the world go by. I would email ahead and ask if a balcony room is available. The bed was comfortable and had a TV, fridge, coffee facilities etc. Bathroom was as expected with good shower. Everything was clean and new as this part of the hotel has recently been refurbished. Breakfast buffet looked reasonable but had decided not to take it at the cost bearing in mind it is the city centre and there are plenty of nearby cafe's and restaurants to choose from. The hotel is right in the centre so easy to walk to all the main tourist sites. We were given a voucher at the hotel reception for a reduced fee at the car park which on leaving the car park was to be paid in the office on level 2. This was €28 euro for two nights so still not cheap but acceptable and easy/secure. Great hotel which is modern and clean in brilliant location. Would recommend to friends visiting the city.

"Paul Cordwell"

5
12/09/2015

Another superb French Best Western Hotel. This was the third that my partner and I have stayed in this year and if you are looking for something different from the "every room is the same" kind of hotel in France check out Best Western's. We have been so impressed by them in France that we look at their website first. Their locations have always proved central and whilst their rooms have always been different they are always clean and very functional. Etcha Ona was no different and the staff were yet again friendly and extremely helpful. Highly recommended.

"Perfect location"

5
10/09/2015

The location is absolutely perfect! You can walk to the main food, shopping areas and supermarket. The tour office is very close if you have something booked. The tram to the train station is also very close. The room itself was comfortable with a nice big bathroom and comfy bed. Furnishings are not ultra modern but the location is just so good!

"Good central hotel but watch your valuables!"

3
09/09/2015

This hotel has a good central location in a city built for walking. We stayed in the new so-called 4* section of the hotel in room which was quite small albeit recently refurbished to a good standard EXCEPT!!...If like us you have previously been a victim of theft from your hotel room then the use of a room safe is pretty high up on the list of “must haves”. Most hotels highly recommend their use so you can imagine my great surprise when the room safe moved! It was not fixed to anything!! As you can see from the photograph you can pick it up and put in your case and walk out with it. Do you think your travel insurance would pay out if the safe or the items in it were so easily stolen?? When I reported the matter to the desk I was told that they were ALL like it, none of the safes in the refurbished section were fixed to anything.....truly flabbergasted. We were initially met with shrugged shoulders and nothing more. The following day I informed the manager of my concerns and she repeated that fact that all the room were like it. I tried to explain that my valuables could not be safe when the safe could be so easily removed. We were later offered to be moved to the inferior side of the hotel where the room safes were fixed but that was unacceptable. As part of the Best Western group of hotels I cannot believe that this hotel spent the money to refurbish the hotel and did not think of securing the room safes, totally ridiculous! IF YOU ARE STAYING IN THE REFURBISHED SIDE OF THIS HOTEL MAKE SURE THEY CONFIRM THAT THE SAFE IS SECURE WHEN YOU BOOK OR DON'T BE SURPRISED AT WHAT MAY HAPPEN TO YOUR VALUABLES!

"Great value hotel"

5
06/09/2015

This is a great hotel for a few days stay in Bordeaux. We arrived late in the evening and received a lovely welcome. The service was great - I asked if they had an iron and within about 3 minutes an iron and ironing board were delivered to the room! The location is perfect for exploring the city and our room was spotlessly clean and modern. We enjoyed our stay very much. We didn't have breakfast as there are lots of cafes very nearby.

"Lovely hotel in centre of Bordeaux"

5
01/09/2015

Newly refurbished hotel in the centre of Bordeaux - you couldn't ask for a better location. We had the Club Room which I believe are all the newly refurbished rooms. Friendly and helpful staff. We didn't eat at the hotel so cannot comment but the vicinity has many cafes/brasseries to suit all pockets. Highly recommend!

"Very disappointing, pictures didn't show the truth !!"

2
29/08/2015

What made me disappointed is that the pictures published by the management is for the other Best Western hotel in the Main Street. The rooms are very basic with minimum amenities. The breakfast buffet costs €13 with very few choices of patisserie, cheese, and meet. We didn't have breakfast in the hotel because it doesn't worth the price. The free Wifi intern is extremely slow. The TV is very small and old with few Channels. In the bathroom there is a small bottle of something to be used as a shower gel, shampoo, or conditioner !!!

"In the heart of Bordeaux and quiet"

4
28/08/2015

There are two halves to this hotel. We stayed at the recently refurbed half. As you would expect as it has had a make over the hotel is in good nick and smart to the point of boutique. Our room was on the small side but had all the mod cons and was very quiet. Situated at the back of the Grand Hotel this hotel is in a central location ideal for exploring old Bordeaux and the trams stop around the corner if you want to go further afield. Service was all that was required.

"Bordeaux stop over on way to Pyrenees"

5
22/08/2015

Traveled from Melb on Emerites then TGV train to arrive after 39 hours traveling Dropped at hotel and was booked into a superb room -comfortable and well appointed asked for some eggs and fruit and received three beaties with cantaloupe diced two ripe plums some cherry tomatoes and my life returned best welcome yet location in Bordeaux is brilliant breakfast room is small but food great will stop here anytime in Bordeaux value for money and close to everything thanks to all the staff

"Excellent location, excellent hotel!"

5
20/08/2015

This hotel has two sections, we stayed in the renovated section, apparently. It was really terrific. The rooms were immaculate and quiet, the air-conditioning was very efficient, the bathroom was really well appointed and the bed was exceptionally comfortable. The breakfast was very good. Located only 50 meters from the top end of Rue St Catherine it is ideally located to access all the main attractions of the city of Bordeaux. Definitely recommend this hotel.

"Ideally located city hotel with more than sufficient amenities, well-priced."

5
15/08/2015

Very clean hotel, with nice staff, It couldn't have been more well-located and was very reasonably priced. Breakfast (if not taken in hotel) is available in the surrounding area if you ike. Resaturants and most sites, and public transport is located very closely.

"great location"

5
26/07/2015

The hotel is situated just off the main square by a matter of yards and is central to all sights. The staff is very helpful and friendly. The buffet breakfast is well worth the money. Situated within a few minutes walk into the side streets there are plenty of bars and restaurants .

"Location rocks"

4
24/07/2015

The hotel was in a very central location. The room was clean but not very spacious-we could tolerate that for one night. However reaching the hotel by car was hard-because the road to the hotel is kept closed and you need to get a password from the hotel to get the road opened. Therefore contact the reception beforehand and learn all the details.

"Perfect location, great staff and service"

4
19/05/2015

The Bayonne was situated perfectly: in the Golden Triangle of shops, entertainment, restaurants. The staff was always friendly and solicitous. The main draw back was the brand new renovations. Rooms have an inadequate storage or hanging facilities, or even surfaces to set one's belonging. Bathroom were lacking the basic towel rack.

"Good choice in Bordeaux"

4
18/09/2014

Excellent location, close to tourist office and opposite the grand theater, close to restaurants. Accessible to the longest shopping Street and Apple store. Water front with historical sites and recreational opportunities by public transport tram. taxi service close by. Hotel staff very helpful. Good value for the money, will stay here again.

Bordeauxhotel, Directeur général at BEST WESTERN Bordeaux Bayonne Etche-Ona, responded to this review
Dear Madam, Dear Sir, Many thanks for your trust and your comment. it was a pleasure to welcoming you. We are very pleased that you have appreciated the discovery of Bordeaux. If you have the opportunity to come back don't hesitate to contact us directly to get the best offer . We wish you a very nice day Yours Sincerely Catherine Parinaud General Manager

"Location perfect and quite"

4
20/08/2014

The location is perfect for a weekend visit. Just exit the hotel and your are in the heart of Bordeaux. The location in the small street makes the room very quite , no traffic noise so sleeping is very good.

"Room smelled like smoke/ wrong size beds"

1
09/07/2014

reserved two king size beds on line. arrived at hotel, received two double size beds, extremely small rooms, one room smelled terrible like smoke, no option to move, tried to get refund and leave and would not give refund only offered a free breakfast. totally disappointed. very obvious from reservation that we wanted two connecting king rooms. if that is unavailbe, you should not be able to reserve. be careful when reserving on line

Bordeauxhotel, Directeur général at BEST WESTERN Bordeaux Bayonne Etche-Ona, responded to this review
Dear Madam, Dear Sir, Thank you for your first comment on TRIPADVISOR . We are sincerely sorry that you didn't enjoy your stay in our Hotel on July 01st 1 night . You have sent a comment to BEST WESTERN head office and as you know we have already answer . FACTS MUST BE EXPOSED HONESTLY AND JUSTLY : * Reservation line : YOU FORGOT TO SAY THAT YOU RESERVED FOR A PARTY OF 4 (2 adults in each room as stated on your reservation), IN FACT YOU WERE 6 !!!!!!! , 2 adults and 4 teenagers of course the rooms you booked were not convenient for this number of people. The next time you book a hotel have the kindness to give the exact number of person you'll be accommodate, it will be more comfortable for you, but we suppose it was a mistake. If you remember our reception desk gave you this advice before living our hotel for the next stay you had schedule in La Rochelle. * You reserved 2 “Superior” rooms through BEST WESTERN website (bed 160x200 or 180x200- 26 and 28 sqm exactly for the room you have had ( 423 and 425) . All the information are also on line and we granted this accommodation. *You asked for “2 connecting rooms or next to each other” (copy of your comment on your reservation) : yours rooms were facing each other as requested * Smoke smell : we offered you to move one of the room, you refused this proposal. For your information our Hotel in a NON SMOKING HOTEL since 2001 and we are extremely vigilant on that point (please see our booking policy you received) *Another fact : we OFFERED YOU 6 breakfasts x15.50 € = 93.00 € NOT ONLY ONE as you described in your comment …. You have been very persistent to get a discount more We remain at your disposal for any further information. Yours Sincerely, Catherine Parinaud, General Manager

"Excellent stay"

4
21/06/2014

We loved this hotel in Bordeaux as it was close to the tourist office and in the popular tourist area of Bordeaux. Tucked away on a side street meant a good night's rest. Our room was a great size for 2 people and we enjoyed having a tub as well as a shower in the bathroom. Would definitely stay here again on my next visit to Bordeaux.

Bordeauxhotel, Directeur général at BEST WESTERN Bordeaux Bayonne Etche-Ona, responded to this review
Dear Madam, Dear Sir, Many thanks for your trust and your comment. We are pleased that you have appreciated your stay among us. When you come back don't hesitate to contact directly in order to answer to your need and get the best available rate as well. Our property is going to change don't hesitate to follow us on the web and official web site. We wish you a very nice journey Yours Sincerely Catherine Parinaud General Manager

"Beautiful city"

4
21/05/2014

Very central location. Quiet hotel. Clean and comfortable. Helpful staff. Petit breakfast not good. Beautiful city. Hotel within walking distance of riverside, theaters, restaurants, and shopping. Bordeaux well worth a visit.

Bordeauxhotel, Directeur général at BEST WESTERN Bordeaux Bayonne Etche-Ona, responded to this review
Dear Madam, Dear Sir, Many thanks for your comment. We are very happy that you have enjoyed your stay with us and appreciated our beautiful city. Perhaps you will have the opportunity to come back , don't hesitate to contact us directly to make you discover our new rooms. We wish you a wonderful day Yours Sincerely Catherine

"Ideal location, helpful and charming staff"

4
22/04/2013

A very comfortable stay in a superior room. Perhaps the only downside was that the staff of the adjacent 'Grand Hotel de Bordeaux' took their smoking breaks opposite our hotel. Although they never disturbed us, an open window would draw in their smoke. Certainly not the fault of Best Western - perhaps someone should speak to the Grand Hotel management.

Bordeauxhotel, Directeur général at BEST WESTERN Bordeaux Bayonne Etche-Ona, responded to this review
Dear Madam, Dear Sir, Many thanks for your comment. We are sincerely happy that your enjoy your stay among . I have contact personally the manager of Grand Hotel de Bordeaux in order to solve very rapidly this problem. Even if all our rooms are equipped with double windows with double glasses, the visual pollution is real and shouldn't exist. Your remarks are very important to improve our service and behavior. thank you again. If you have the opportunity to come back don't hesitate to contact us directly, It will be a pleasure to make you discover Bordeaux differently. Have a nice journey. Yours Sincerely Catherine Parinaud General Manager