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Sure Hotel by Best Western Bordeaux Lac, Bordeaux

Rue Du Grand Barail, 33300, Bordeaux, France - See on a map
Sure Hotel by Best Western Bordeaux Lac - Sure Hotel by Best Western Bordeaux Lac The Sure Hotel by Best Western Bordeaux Lac is ideally located in the center of Bordeaux. Come and experience our hotel near the major tourist attractions. Best price guaranteed and exclusive deals.

Between its varied gastronomy, its dense heritage, its quays and many atypical neighborhoods, Bordeaux will seduce you and will make you want to come back. By staying in one of the rooms at the Sure Hotel by Best Western Bordeaux Lac, you are guaranteed to have an exceptional stay, while being close to the main sites. The Parc des Expositions, the Palais des Congrès and the centre of Bordeaux are just a stone’s throw away from our 3 Star hotel, which will make travelling easier. Do not hesitate and choose the room that will meet your expectations whether it is a tourist or business stay.

Sure Hotel

Bordeaux Lac

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Hotel advantages

  • Restaurant
    Restaurant
  • Air conditioning
    Air conditioning
  • Lounges/bars
    Lounges/bars
  • Free parking
    Free parking
  • Outdoor parking
    Outdoor parking
  • 24-hour front desk
    24-hour front desk
  • Multilingual staff
    Multilingual staff
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Guest reviews

In partnership with tripadvisor fr
based on 397 guest reviews
NOTE ISSUED
Excellent
66
Very Good
183
Average
93
Poor
33
Terrible
22
REFER TO NOTICE
Business Business
86
Couples Couples
142
Family Family
98
Friends getaway Friends getaway
32
Solo travel Solo travel
18
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"Excellent"

5
gleoty315512, Toulouse, France 29/10/2019

Love this hôtel Agents are réally pro and i recommend for family and couple Well positionned In bordeaux lac, 1 min from Highway , less than 10 min from les quais de Chartrons and la Cité du Vin .... free parking !!

"Disappointing at weekend"

2
GreyPoundLondon, London, United Kingdom 25/09/2019

We visited this hotel at the weekend and I got the feeling that this was a place that was primarily for business people having meetings at the nearby convention centres. The place seemed under-staffed and under-catered. My main complaint is that there was no restaurant open for visitors. After a tiring day driving and then exploring the centre of Bordeaux we returned to the hotel with the intention of dining on one of the interesting dishes displayed on menu paste on the lift wall. The aromas were delicious as we passed the resturant, full of diners. After freshening up in our room we returned to the dining room only to be told that there was no service for us because it was the weekend. Apparently the people already there were on a package tour. The polite young waiter pointed out the 'Hippopotamus' restaurant over the road, one of many chain restaurants which was not what we were after and nothing like the menu that we had seen displayed inside and outside the Mercure. When I spoke to Reception, they told me that the unavailability of catering was displayed on the website. It was, but only after clicking on 'Reserve a table'. I would certainly not have booked if it had been clearer. In future I'll read the small print. We also had to ask for the re-stocking of our room to be completed after returning the second day to find dirty cups etc had not been replaced. There are positives. The breakfasts were good and the public transport into the city was efficient and cheap. And the morning staff were charming.

MERCURELAC, General Manager at Mercure Bordeaux Lac, responded to this review
Thank you for your comment.

"Really good hotel, with good access, car parking and just a few minutes walk to the city tram network."

4
Glyn H, Billinge, United Kingdom 27/08/2019

Very comfortable room & bed which was well serviced by room staff. Excellent, helpful & friendly staff throughout, many of whom spoke good English. This hotel's location provides easy access to Bordeaux city center via the well known tram system.

MERCURELAC, Manager at Mercure Bordeaux Lac, responded to this review
Hello, Thank you for your comment, we hope to see you back soon

"Bitey"

1
User 11/08/2019

We stayed for one night after a week of camping where we got a few mosquito bites. One night here after spending minimum time outside and not seeing any mosquitoes and we each had at least a dozen bites all over our bodies. We were wearing pyjamas and slept under our duvets.

DelphineR33300, Directeur général at Sure Hotel by Best Western Bordeaux Lac, responded to this review
Dear Tom, I am deeply sorry to discover your discomfort with mosquitoes, which are particularly virulent in our region this year. To ensure the serenity of your stay, we offer mosquito repellent outlets at the reception. I am surprised not to have been informed on the spot, so you should not hesitate to make a request to our team. I hope you enjoyed our tasty breakfast as soon as you got up, where you can find homemade pastries, organic beekeeper's honey, Viennese pastries, scrambled eggs, bacon and cold meats. I wish you beautiful walks and discoveries in Bordeaux. Delphine Rousseaux General manager of the hotel The Original City Apolonia Bordeaux Lac +33 5 56 50 50 00

"Great for staying with kids"

4
beandownunder25, Marseille, France 30/07/2019

Location was very easy to find. The room was small, but great for the kids, as they had their own loft area with a a TV. Having an entertainment area right opposite and McDonalds as well was heaven on earth for the children.

DelphineR33300, Directeur général at Sure Hotel by Best Western Bordeaux Lac, responded to this review
Dear Madam, dear Sir, It is a pleasure to read that your stay in Bordeaux has been ideal for the entire family and especially for your children! It is true that they always appreciate the mezzanine, which offers them a privileged space. We may have the chance to see you again, during another stopover in the southwest of France? Our location is ideal for a well-deserved rest on the way to the holidays, see you soon, Delphine Rousseaux General manager of the hotel The Original City Apolonia Bordeaux Lac +33 5 56 50 50 00

"Good quality"

4
User 28/07/2019

The staff was friendly and welcoming, the room was comfortable. The location was good, I would just improve the breakfast selection as there wasn't a lot of variety. The pancakes were good though. All in all it was a good experience and we would recommend this hotel to friends.

"room a bit too hot, louzy service at the bar (not the fault of the bartender)"

3
Yves R, Merelbeke, Belgium 26/07/2019

check-in took some time, but ok. I was on 6th floor, quiet room. Went to the bar for a drink, but nobody attending the bar. The receptionist saw me, but didn't do anything. After 10 minutes waiting, I went over to the receptionist and asked if there was someone doing bar service (it was 40°C, I had been driving 800kms and was very thirsty). I understand that hotel managers minimise staffing, but in such hot weather they should take better care of their customers. After I got my drink, the waiter disappeared again, leaving the bar unattended. Dinner was ok, also breakfast in the morning. Too bad for the bad service at the bar, and the bartender is not to blame ! Room was airconditioned, but not individual temperature setting. The aircon was on, and that's it. Still a bit too hot in the room.

MERCURELAC, General Manager at Mercure Bordeaux Lac, responded to this review
Thank you for your comment

"Good hotel"

4
SBalme, Bristol, United Kingdom 10/07/2019

Good hotel for business stay. Rooms clean. Nice pool surrounded by trees. Breakfast was also good with selection of continental foods plus some hot options. Bar was not well attended and took a long time to get drinks, prices were high.

MERCURELAC, General Manager at Mercure Bordeaux Lac, responded to this review
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

"‘OK for one Night'"

3
fi-hol-sal, Salisbury, United Kingdom 05/06/2019

We had an overnight stop here on our way to Barcelona. Then again a week later on our way home via St Malo. Very welcoming reception area and check in. The rooms are ok, a bit bland and uninspiring but comfortable. We had dinner in the bistro on our first visit which was very nice. Unfortunately on our return stay the restaurant was closed because there was an Ed Sheeran concert in the stadium just up the road. I think most of the people staying there were at the concert. So we ate at the restaurant next door - Hippopotamus- which was actually very good. The bar was a bit hit and miss depending on whether anyone was there. It was often deserted. Breakfast was the usual fruits breads eggs cakes etc. A small outdoor pool which we didn't use, a bit too chilly and it's not heated. A little way out from the town but convenient as a stop over en route.

MERCURELAC, Manager at Mercure Bordeaux Lac, responded to this review
Thank you for your review

"Comfortable Hotel"

4
Carol F, Dorchester, United Kingdom 16/10/2018

Just booked for one night as a stay over on our way up to Calais. The receptionist was very helpful. The room was comfortable with plenty of room. Bathroom clean. My only criticism was that the bed was a little soft. Safe parking and the tram for the centre was only round the corner although we were too tired to go into the centre, hopefully next time!

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