Best Western Hotel Big Bear Chateau,  Big Bear Lake

4.0/5  - based on 707 guest reviews.
42200 Moonridge Road, 92315-1814, Big Bear Lake, United States - See map
+1 909 866 6666 +1 909 866 8988

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> Room 1

1 adult

 

Hotel advantages

  • Restaurant
    Restaurant
  • Free parking
    Free parking
  • 24-hour front desk
    24-hour front desk
  • Safe deposit box
    Safe deposit box
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Discover this charming Big Bear Lake, California hotel-the closest full-service lodging to Snow Summit and Bear Mountain Ski Resorts. Welcome to the Best Western Big Bear Chateau, the perfect hotel for avid outdoorsmen and avid ski lovers alike. Located in inland Southern California, this Big Bear Lake hotel offers well-appointed guest rooms complete with a fireplace, pillow top mattresses, cable satellite television with Showtime and high-speed Internet access. The hotel offers an array of amenities including a seasonal outdoor heated swimming pool and hot tub, game room, fitness center, full business services and meeting/banquet facilities accommodating up to 140 people. The Best Western Big Bear Chateau also features the onsite Tiffany's cocktail lounge Serving a special food menu Friday and Saturday from 5:00-9:00 p. m. Guests staying at this California hotel will find themselves less than one mile from both Snow Summit and Bear Mountain Ski Resorts. The hotel also offers convenient access to outdoor activities such as hiking, golf, horseback riding, snowmobiling, fishing, sailing and skiing on Big Bear Lake. Less than ten miles away guests can also visit the Moonridge Zoo, Meadow Park and the Big Bear Convention Center. The Best Western Big Bear Chateau is ideal lodging for groups such as church camps, wedding parties or reunions taking place at Big Bear Lake. The city also hosts a variety of events including the Bear Country Fair, the Ride the Mountain Event, the International Chili Society Cook Off and the Big Bear Cowboy Gathering. The friendly, helpful staff at the Best Western Big Bear Chateau is ready to ensure a fun-filled memorable stay in Big Bear Lake, California. Make a reservation today and save! Enjoy your stay.

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Room 1

Guest reviews


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based on 708 guest reviews
Certificate of Excellence
 
NOTE ISSUED REFER TO NOTICE SUMMARY NOTES
Excellent
 
325
Verygood
 
188
Medium
 
106
Poor
 
55
Horrible
 
34
Business Business 34
Couples Couples 253
Family Family 286
Friends getaway Friends getaway 75
Solo travel Solo travel 23
Cleanliness
Location
Rooms
Service
Sleep Quality
Value
Best Western Big Bear Chateau,Big Bear Lake
  • 5
    « A Nice Place to Stay in Big Bear! »

    It is a Great Place to stay in Big Bear. The rooms are comfy, and the included breakfast was wonderful. All the usual breakfast items, plus eggs and meat cooked to order!! The gym was full of everything you can imagine! Cute gas fireplaces, for those cold nights!

    5
    « Treasure in Big Bear »

    This hotel was a true joy to stay in. The breakfast was amazing, all the usual breakfast items along with omelets cooked to order and served to your table. We had a room with a fireplace , it was a very cozy room that had everything you needed. We were really impressed with the friendly staff and the cleanliness of the entire hotel . The location is perfect, very quiet and tucked in the pine trees. We are already looking for a time when we can get back for another stay.

    3
    « NO LATE CHECKOUT! »

    Comfy bed, clean room. Only complaint is that we wanted an extra hour to checkout and they would not grant it. Breakfast was delicious and the breakfast staff very accommodating. Hotel is nestled away from the village so it was quiet which we loved

    5
    « The best hotel in Bid bear! »

    It was the first time booking a room in Big Bear. It was a pleasant surprise! Besides being a convenient location to everything, the hotel was clean and comfortable. Complementary breakfast which is great with made to order eggs, bacon, sausage and even eggs Benedict was provided, and the staffs were very friendly. I will definitely recommend this hotel to my friends for their future Big Bear visits.

    5
    « Anniversary »

    The staff was so friendly and the room was beautiful and loved having the balcony. The free breakfast was better than any where else I have stayed. I also like the fresh fruit & flavored water they have in the lobby every afternoon. We stay hear for our anniversary every year.

    2
    « Needs major updating »

    The best thing about this hotel is the breakfast. It saves major dollars by having a nice breakfast each morning for free. There are plenty of options and a small menu for hot items. However, the hotel is so very outdated. Limited availability of outlets in the room. If you need more than one or maybe two, don't bother. The TV juts out into the living room off of the wall and hangs there. You can easily hit your head. If you lightly touch it, it disconnects and you have to trouble shoot the cords to figure out what is loose. The staff were good and the cleanliness was fine.

    4
    « KB »

    Very nice property. Fireplace in room was great. Balcony where we saw ducks each morning and a tree squirrel. Cook to order breakfast was great. Staff super friendly. Motel is older but remodeled. Would stay here again.

    5
    « Loved it! »

    Definitely enjoyed our stay here in Big Bear. Breakfast was amazing and the room was clean and neat. I definitely think we will be staying here every year that we are in Big Bear. I highly recommend staying here!

    4
    « Overnight Winter Getaway »

    Decided to try and get some winter in living in So Cal! Stayed the night here and was nice hotel with comfortable bed. Close to Bear Mountain and the zoo. 3 restaurants in walking distance and a liquor store and Walgreens. About 5-10 minute drive to snow summit and 10 to the village. Breakfast looked good and is included but we chose to eat out. Room a little older with view of Sanford and Sons backyard. But comfortable bed and clean. Would stay again.

    4
    « Very French, Comfortable, Spacious Room & Bathroom & Great Location »

    Like the Hotel name "Chateau," the hotel exterior and interior are very French. The hall ways are full of beautiful paintings, there is French decorations everywhere in the hotel. The Location is great, it is very close to the ski resorts, snow tube parks, and the Big Bear Lake. The room is comfortable and spacious. The one thing I was did not like about the hotel is that our room was between the Lobby floor and 2nd floor, which the elevator does not get to my floor. I had large luggage and small bags and I had to take the elevator to the 2nd floor and take stairs down to my floor. It is just not easy for someone with little kid + large luggage and small bags. Everything else, I am very happy staying at the hotel.

  • 5
    « A fantastic place to stay and relax in Big Bear Lake! »

    I was passing through on my way home and booked the Best Western after reading the profile on the BW website and thought the pictures were wonderful. The hotel did not disappoint. Upon arrival you are blown away by the size of the hotel and ample parking, very nicely done with trees all around. You actually feel like you are parking in the forest. The hotel makes a wonderful impression, and upon entering the beautiful spacious lobby, you know that this is going to be a nice place. Check-in was a breeze and the staff member was polite and professional. All staff I interacted with were also very welcoming and polite. 5 stars for customer service. I liked the small things like unlimited herbal teas/coffee at the front desk, and I chose the hotel because I just wanted to relax. I'm pleased to say that I was able to do that, and I made full use of the hotel facilities, including the fitness center, games room and outdoor jacuzzi hot tub. It really is something amazing to be out in the fresh cold December air, breathing in the smell of pine trees while sitting in steaming bubbly water! I was invited to review the hotel after my stay and gave them 5 stars. My room was wonderful, with lots of space, a clean bathroom, and I highly recommend a room with a balcony and fireplace. The lack of a fridge in rooms was surprising, but not an issue in the winter at all. The downstairs breakfast area was really nice. There is a strict policy if you lose your breakfast ticket, so be careful of that, but not only was the area spacious and clean, there is a waiter service for egg dishes, and all the usual breakfast items you would expect. The only missing items were things to put on the eggs, for example, sauces/salsas or chives - something to give them a little kick, and I did pass my opinion to the management in the check-out survey. If you use the fitness center you will find it satisfactory and a great way to relax. I highly recommend the jacuzzi and to make use of the games room. I personally think that the games room needs more decoration and color, or pictures on the walls, but this does not detract at all from a wonderful atmosphere in the hotel, and the commitment of staff to make sure that your stay exceeds your expectations. I had a wonderful time and would urge readers to consider the Best Western as their first option when visiting Big Bear Lake! P.S If you order packages to be sent to the hotel, it looks like that they sometimes arrive a day after you might expect them to. The local USPS seems to keep packages for a while before taking them up to the hotel. Should the hotel not have your package when expected, it's easy to pop down to the USPS and collect it yourself.

    3
    « Great price »

    Our stay at Big Bear was great. The BW was clean and the room was okay. The included breakfast was an added pleasure and tasted better than I expected. The rate for the room was well under the other hotels. Also great location near the Ski Resorts.

    5
    « A GEM IN THE WOODS »

    This is by far the best Best Western that my husband and I have ever stayed in. You are right off the highway yet the way the rooms are set up you do not hear the little traffic that uses the road at night. It is within walking distance to a Walgreens and is only a short distance from downtown Big Bear. The hotel is well kept up, clean rooms which are nicely decorated, free in room internet, and a free breakfast that is not your normal breakfast. You have your choice of hot or cold main dishes, fruit along with all the normal breakfast treats. The hot items are brought to your table by the staff which are very friendly and always welling to help. The on site restaurant is only open on certain days so if you are planning to utilize this feature make sure that it is open. If you're looking for a quite stay with friendly and accommodating staff, then pick the Best Western Big Bear Chateau.

    3
    « Review »

    The place needs an upgrade in all areas it needs new towels badly better lighting just a boost in all areas . The internet needs to get much better it was very frustrating to use any devise it needs room service.

    3
    « Very close to bear mountain »

    Very close to bear mountain so that's a plus. Free breakfast what more can we ask for. The rooms are clean and don't smell. Pet friendly also but keep in mind not all rooms. Call before you book. 1/7/2017

    5
    « Best-Kept Secret »

    This property has everything and is very conveniently located to the town and ski slopes! The staff were great, especially Todd at the front desk, and the free breakfast was terrific with excellent service. Would 100% recommend this and stay here again!

    3
    « Vacation »

    For the price we paid we expected more.The bed was comfortable et room clean but room had a balloon first floor open on wal.The breakfast was good when we were eating we got a big truck hiding our view to deliver food to the hotel we left after that.

    4
    « Great Breakfast »

    Thin walls, great hot breakfast comes with the price of the room, resort fee of $10 will be added but may not be disclosed upon check in; near Snow Summit and can take back street Brownie as a short cut; small bar/lounge with kid-friendly pizza and burger, as well as sophisticated items for adults - best crab cakes ever!

    5
    « I Love Best Western »

    Excellent value and comfort.We love the fireplace, kept us warm. Our only regret is that we wish we could stay longer. We will return again, loved the staff who readily gave us toothpaste when we discovered we forgot ours.

    5
    « family trip »

    i had a great time every thing was clean the break feast was really good the workers where wonderful and the rooms where clean. the break feast area was clean and they have plenty of options to choose from

  • 5
    « Best Western Big Bear »

    Great Clean Comfotable Beds and above average Breakfast and Big Bear location and nice Bar and great Bar Tending for Winter and perfect location for ski slope and restaurants ...nice Hotel Architecture ...quick Check In Check Out ...nice Gym and pools...price a bit high, you get what you pay for though :-) only challenging thing is room A/C and heating takes abut if practice...

    3
    « Great... but had Safety Issue »

    We were relaxing after a day out when someone with a functional key to our room tried to enter our room, but the secondary lock kept them out. The front desk agent gave them our room key AND directed them to our room. The front desk agent tried blaming the bellman and acted like it was no big deal. We understand mistakes happen, but that is not an acceptable attitude of the front desk agent to have. Violating the safety and personal space of a guest is a serious matter.

    5
    « Pleasure trip »

    My husband wanted to go skiing and we have stayed at this hotel before so we booked a night. We love this hotel. Everyone is so nice and the room is excellent. The bed is very comfortable. The hotel is located in a perfect place. Close to everything.

    2
    « Marijuana, police arrest bums at Best Western »

    Big Bear are seems to be in decline. Drug use, vagrancy common. Marijuana smoke permeated hotel lobby to the the second floor. Once in the room we opened the balcony sliding door and cleared the area. Kids asked if that was the smell of pot? Hotel staff seemed oblivious to the odor. Found it funny the room had a warning of $250 fine for smoking. Next morning observed local police arresting bum for sleeping in the lobby.

    5
    « Wonderful Hotel »

    Everyone is so nice and helpful that works at this hotel. Breakfast is great and the restaurant has a wide variety of options to choose from. I did enjoy the live music on Saturday night. The maid service does a wonderful job keeping up the hotel all in all. This hotel is a great place to stay whether your stay is for business or leisurely.

    5
    « Still our favorite place to stay in this region »

    Our second review, this property is still superb in every way. The breakfast is among the best, and the staff are friendly and helpful. Dinner is served in the bar on some weekend evenings, so check that out too!

    4
    « Great for a short trip »

    We wanted an overnight trip to Big Bear without stressing out over booking a hug cabin for one night and where to place our dog. This hotel accommodated our 2 kids and lab nicely. The pet friendly level was a little noisy but it was to be expected with other dogs. The room was nice, the gym was okay, my husband enjoyed the bar and Saturday night live music and the entire family was very happy with the free breakfast.

    5
    « The place to stay for Big Bear Lake »

    We loved staying here. It was relaxing, great guest services, and breakfast. We read the reviews before booking but our experience was even better in person. I highly recommended this hotel for a trip up to Big Bear Lake.

    5
    « Charming Historic Chateau in Moonridge »

    Located in a setting of wooded seclusion the Chateau exudes an ambiance of warmth and charm. Rooms are decorated with period accoutrements and even antique furniture. Comfortable beds and cozy fireplaces. Minutes from the center of town and less than a mile from Bear Mountain Ski Resort. It's our go-to place to stay in Big Bear.

    5
    « Quick get away »

    Last minute trip up to the mountains for a Jeep ride the following day. Just happen to come across this best western hotel and we were happily surprised to see how nice if was for the reasonable nightly rate. Nice rooms, Clean and a nice breakfast in the morning. Will stay there again.

  • 5
    « Pet-friendly/EV-friendly »

    Our pet-friendly room was wonderful and pet odor-free. The staff was very friendly and accommodating. Breakfast was very nice and made-to-order. Was not aware of the EV charging area until the end of our stay, as it is not advertised, but will know better next time.

    5
    « Love it! »

    ?? wonderful experience great property wow do it all over again great staff great service great breakfast staff very friendly property appearance great lobby area very warm and inviting free coffee cocoa and fruit in lobby good job!

    4
    « Very good hotel for the price »

    Overall, our stay at the hotel was very good and for roughly $260 for two nights including breakfast I think it was a very good deal for the location and amenities of the hotel. Staff in general could be a little friendlier, breakfast is good, but it would be easier to include bacon, eggs and potatoes buffet style than trying to do it as "cook-to-order" since the "helpers" with breakfast, while mostly very nice, are not regular wait staff and seem to be overwhelmed with the task of taking orders and delivering the food (I waited about a half hour on bacon and potatoes). Plumbing seems to be a little old and our room had a view of another wall of the building about 8 feet from our window, but most rooms have better views and some even have balconies. Again, overall it was a very good hotel and excellent for the price and location. I would definitely recommend it to friends or stay there again myself.

    3
    « Ok place »

    Nice location. Good service. Place could use a facelift but good value for the rate. Breakfast was fast and easy, nice selection of eggs, waffles, breads and fruits. I would stay again if they had new mattresses and some soundproofing. My wife kept saying the wall sounded like it had a waterfall in it.

    5
    « It really does have "Chateau" antique furniture »

    The Big Bear Chateau does have a "Chateau" look inside. We loved the fine collection of antique furniture in the lobby, halls, and in our room was a wonderful antique mirrored armoir. In the halls there are prints and maybe some real oil paintings of European scenes. Has a hot tub, pool, nice breakfast with eggs benedict. Very good price also. The staff at the front desk and in the dining area were very nice. We will likely go back again.

    3
    « Nice but noisy »

    Nice looking hotel with alot of character, but boy is it noisy. Lying in bed you can hear people bathing, showering and flushing their toilets. I thought we had an elephant living above us as we could hear every step they made. The "made to order breakfasts" are great if you like your food cold, but there is plenty of cereal/oatmeal, waffles, toast etc that you can help yourself to so you won't starve. On the plus side, the weather was great and it was a cute little town to visit. It is also about a 30 minute walk to the Village where many restaurants/bars are located - if you like to walk then this is a perfect location...

    4
    « Perfect for a Spartan Race »

    We stayed here for the spartan race at Snow Summit. The location was perfect we could just walk to snow summit or take a shuttle from the brownie parking lot. It has all the amenities breakfast was decent, the bar lounge had live music on Saturday night.

    5
    « Very good Big Bear Hotel »

    The Chateau is our favorite Big Bear Hotel. We have stayed there several times, and never have been disappointed. Their breakfast is excellent included in the price. We highly recommend this hotel and location.

    2
    « Disappointing Anniversary & Birthday Stay »

    I waited a month to write this review to see if I would feel any differently about my stay and I don't. This was one of the poorest experiences I have had staying in a hotel, which is especially sad since I am a loyal Best Western platinum customer and chose to stay here for my milestone birthday and anniversary. The issues are far too numerous to list here but let's start with saying that I had requested by phone and on my online reservation to have a quiet room, mentioning that it was a special occasion. We were placed in what has to be the noisiest, worse room in the hotel. The door was located at the bottom of nine stairs, which other customers just bumped their luggage down (bump, bump, bump ...). The hotel staff assisting one lady dropped all her luggage and it crashed at the bottom of the stairs in front of my door creating quite the ruckus. When I opened the door, I was greeted by the staff member's rear. The poor customer is the one who uttered an apology. My room was also located almost directly across a stairwell and short hall leading up from the front desk. The stairwell carried all the noise from the front desk and lobby right up to my door. And the staff had a penchant for yelling to one another across the lobby and once even from the front desk up to the top of the stairwell by my door. Their voices echoed across the vast, tiled lobby. On my last full day, two housekeepers and one male staff member chatted with one another while cleaning kitty corner rooms, their chatter carrying all throughout the hallway before 10:00 a.m. -- not a care in the world about the "Do Not Disturb" signs on my and other's doors. The first day, I asked for two extra bath towels so we would have a total of four. Every day, the housekeeper took away four bath towels and left two. So every evening, upon returning to the hotel, I had to make a trip to the front desk to get two more towels. On one occasion, front desk staff was no where in sight and I found then sitting in the restaurant in a nice cushy chair watching TV. I about scared them half to death calling out "Excuse me. Excuse me." I have NEVER complained to a GM while onsite but felt compelled on day two. The GM was on vacation, so I dealt with the AGM. While she was a very sweet lady, after my enumerating the issues, particularly the noise, she never once offered to move me to a different room. So I asked, "What is your occupancy rate right now?" She said, "Very low." So I said, "Then why haven't you offered to move me to another room?" Her explanation was that she did not realize I had more nights left. She moved us to another room, upgraded the room, blocked out the rooms on either side ... I mean she tried. However my feeling is this ... why should a customer have to endure poor customer service and complain in order to get the excellent customer service they should have received from the get go? They shouldn't. This is a beautiful facility inside and out. It has much potential. But the focus is not on the customer. I would even say the staff is pretty clueless about what constitutes good customer service. I hope my complaints in person, on their hotel survey and now on Trip Advisor, will lead management to take a good look at service delivery and retrain the staff. I would not stay here again.

    5
    « Loved It!!! »

    We stayed here during my husband's company trip and I was extremely impressed especially since I wasn't expecting much from a Best Western. The lobby is absolutely breathtaking with an elegant, old world charm. The furniture in the rooms is very vintage and antique looking and each room has a gas fireplace which we loved being able to leave on all night! I was concerned with the fact that you can't control your own room temp (its controlled by the hotel), but for us it wasn't a problem at all. The continental breakfast in the morning was nice-there is even a limited menu you can order off of, however it was quite crowded and seating was limited. We will definitely stay here again!

  • 5
    « Old World Charm »

    Mediterranean styled hotel very elegant with a hint of a bygone era. Rooms were nice wit fireplaces. Outstanding breakfast area, either serve your self style breakfast or order from a menu which was also part of the free breakfast. Extremely clean rooms and all other public areas. Very charming.

    1
    « Do not stay here »

    We called the hotel directly to book. We booked 2 rooms for weekend and were given specific rates etc... The day before our arrival the hotel called and said 1 of the rooms we wanted (suit) is not in working order and that we would have to switch to a regualr room. We said no problem. But then the lady said she wanted to Charge us the day before we even arrived for both rooms and taxes etc... I told her I didn't mind if they put a pre auth on my card but I have never been charged for multiple rooms prior to arrival. She said she understood. The next day we arrived and checked in. At check in she said we had to stay in the suit because that's how we booked it or she could move us to another room and charge us the same price... We didn't understand that at all and told her the original suite was fine. She told me all of the rooms had working fireplaces, Jacuzzi tubs and balconies/patios. So after about 20 min on trying to find how the hell you got to the suite we were there. And let me tell you it's not worth the $$$. If you have seem the shining then you can imagine this s*** hole hotel. It smells worse than brothel and you can't find anything anywhere. That night we called into the front desk to have someone come fix our fireplace and Jacuzzi (both not working) and we were told that they knew that those items were not working but there was no maintenance workers on the weekends. Ooh and the original reason they said they switched our rooms out of this room was because of those very reasons. So no fireplace and no jaccuzi we decide well let's try our luck on room service and guess What? The restaurant closes at 9. And there is not anything to order or get anywhere in the entire crap hotel. I'm sorry I just can't help myself. I'll tell you what though the only thing good about this "revamped motel 6" is the front lady with the English accent, the bartender who poured great drinks and the fact you can check Out! 1 out of 10 for this crap they called 4 stars. Not sure who gave it 4 stars but they obviously live in a trailer behind a motel 6 at the border of Tijuana.

    4
    « Very nice hotel and quiet location »

    We had a very nice stay at the Best Western. We had a king size bedroom with fireplace and balcony. Breakfast in the morning is not made to order as their brochure states, however, they have a small menu the included Eggs Benedict, Omelets with meat and vegetable options all served with sausage.bacon and home fries. Very good breakfast. The bar/lounge is nice with a very personable manager and good music in the evenings. Place is well maintained and clean. Staff is welcoming and helpful. It's not a 4 or 5 star hotel, but for the area, it was an absolutely great choice and would recommend this hotel.

    5
    « Wonderful Place to relax »

    Spent two days at Big Bear Best Western Chalet, a comfortable bed, great TV service. Wifi available. Breakfast prepared for you, good too. Lots of interesting sights to visit, several great restaurants too. Good place to bring families and just get away for a delightful mini vacation.

    3
    « Big Bear Anniversary »

    Beautiful lobby, fireplaces are a nice touch. The room temperature control is poor, and controlled by the owner. Pillows are lumpy, and very dated furniture throughout the bedroom. The whirlpool tub was also a nice touch but the drain plug they have is ineffective

    3
    « Good Location, Very Clean Excellent Service, No Climate Control »

    I grew up in Big Bear. So I can say, with authority, this hotel is TYPICAL Big Bear. There are really nice people working there. It's sparkling clean. There is a great pub-like bar off the lobby that has a decent wine list, good food, and a comfortable atmosphere. Next door is another fun bar, a small grocery that will rip you off like crazy (5 bucks for some frosted animal cookies - typical Big Bear), and a Circle K a bit farther on. The property is very pretty and fairly close to the ski slopes in Moonridge. Now for the bad. The climate control is typical Big Bear. If you are hot, open the damned window! Unfortunately, the little window stopper thing they give you for security isn't all that reassuring. I guess the hotel turns on the heat for everyone at night, and hopefully, you will be comfortable with that. We did have a gas fireplace, so had it gotten cold, we could have used that. No in-room safe, no refrigerator. Free cooked breakfast - ack - dry potatoes, you get the idea. I'd stick with the waffles you can make for yourself and the rest of the well-stocked breakfast bar. The beds are also as soft as planks. So you have your good and you have your bad. The prices are fair. I'll give it a 3 star rating. If they get refrigerators, safes, and in-room climate control, I'll give them a 5 even with the plank beds.

    5
    « Awesome Place to stay!! »

    We had a wonderful time staying at this hotel!! The hotel itself was very cozy inside and well decorated. Very nice hotel and friendly staff!! I would definitely recommend this place for a great stay!!

    5
    « A getaway to relax »

    Was the best two day vacation in a Long time. The Hotel was just great and the breakfast was outstanding. Very friendly nd helpful staff. There is a lot to do in Big Bear shopping, hiking and many other things

    5
    « Nice place »

    Professional staff, good breakfast, when they say cook to order breakfast you get it. Older but nice rooms. The hotel was kept very clean We will stay here again.. The location in big bear was ideal, easy to get around town.

    5
    « Elegant appointments in this hotel. »

    We were quite surprised by the interior furniture and the made to order breakfast served. The room had beautifully crafted cabinets instead of the typical conventional closets in most hotels. Everything here was a pleasant surprise.

  • 3
    « This Best Western could be better »

    We have found Best Western hotels usually dependable for a comfortable bed and good restaurants. The one in Big Bear Lake, CA have neglected to check their beds for comfort and noisiness. Also the balcony screen door was off its track and the wardrobe door squeaked every time it was opened or closed - the wardrobe was too shallow to accommodate the hangars.

    5
    « Great Hotel and Ammenities »

    Our motorcycle group comes here every year. They do a great job in accommodating our group. The hotel has a wonderful pool area in the pine tree forest with plenty of tables and chairs for a large group to enjoy. The Breakfast is continental but also has a made to order breakfast option. Great bar area as well. There are also several restaurants within walking distance. Beds are comfortable and rooms have whatever you need. If they don't, just ask and they will bring it to you! We will continue to come here every year.

    5
    « Always come back »

    Great place to stay, clean, comfortable, bar and restaurant and a nice breakfast. Good location and ample parking. Nice neighborhood close but not to close to downtown. We stay here every year and often more than one time.

    4
    « Very Impressive Chateau, but Hidden Resort Fee added »

    Very nice property, quite elegant and impressive building. It could almost be in Las Vegas! Marble columns, very ornate in a French Chateau style. Very Elegant. Breakfast was home cooked and delicious. Property clean and very tidy. Unfortunately the bar / restaurant was closed during our stay. Only issue as a 'hidden resort Fee' added upon check-out.

    1
    « Dissatisfied »

    Would not recommend. Room odor was so terrible. Also requested for 1st floor and front desk person didn't even check and said no. Very disappointed. Bed springs were bad and old. It was very uncomfortable.

    2
    « Not a good experience overall. »

    The staff was nice, but not knowledgeable. I called for help with the air conditioner and asked if I could control the temperature and her response was "I think you should be able to... that sounds right... maybe" and I figured out on my own that you can't. You have to crank it to 80 degrees to turn it on and if you move it at all it will shut off. The towels are really scratchy and hard. it actually hurt to dry yourself off. The bed is firmer than I'm used to so I had a hard time sleeping and woke up with back pain every morning. I would prefer a softer bed, but some people like it firm so it might not be a problem for others. The pool was small and looked really gross. Having a pool was one of the reasons I chose to book here, and we didn't even get to go in it because it was so dirty and the water was really cloudy. Maybe they use different chemicals or something because I've never seen a pool look like that and I stay in hotels often. I called 3 times during my stay to request that someone clean it. On our 3rd day there we finally saw someone cleaning, we came to check it out after he was done and it looked even dirtier than before! So we gave up on it. I'm not sure who was in the room above us but they were really loud and obnoxious. It sounded like horses galloping or people running and stomping non stop. I waited hours before calling the front desk to complain about it and I'm not sure if they even spoke to anyone or did anything because the noise continued until really late night. The best part about our stay was the breakfast. The food was pretty good and the service was excellent. Overall, we did not have the best experience here. I probably would not book here again, next time I will use airbnb.

    5
    « world class »

    better than expected ~ clean polite beautiful ~ asked them to bring a few items to the room ~ they were there very quickly ~ pool was heated and very clean ! ~ the hotel was also very quiet ~ i will come back again to this beautiful chateau

    4
    « Labor Day Weekend »

    This is a beautiful place. Very lovely décor, nestled among the pine trees, quiet even though near a busy street. Lots to do in town, shopping, sporting activities, fishing, boating, etc. Breakfast is very lovely and way too much to choose from. Restaurant menu is limited, but the food is good. I recommend the Margarita pizza. Drinks are priced reasonably. All in all a great place to kick back and enjoy.

    5
    « The Chateau »

    Amazing place in Big Bear , Calif . Wonderful setting and most unusual property for a Best Western. Greek design illustrated perfectly. Only problem , lack of transparency. A resort fee comes as a surprise upon check out, so call ahead and find out how much. I personally don't stay in resort fee hotels. I stay in 200 hotels a year and resort fees are a ridiculous. My estimate prior to arrival did not have a resort fee listed.

    2
    « I wanted to like this hotel »

    This is a pretty hotel in a great location. The rooms were clean and staff was generally friendly. But there are tip jars and envelopes everywhere with little signs alerting guests to there presence. And we were charged with a resort fee when we checked out that was not disclosed upfront. Also, the breakfast menu came with a notice not to ask for any substitutions or variance as everything was prepackaged (this was for the omelettes).

  • 5
    « Short Getaway »

    Great vacation. Will try for next year or sooner. Nice place to stay. Close to everything. Enjoyed being near the Marina the zoo village shopping and just being in fresh air and blue sky's . Look forward to next time.

    4
    « Our Annual Go-To hotel in Big Bear »

    We stay here annually when we pick up our son from easterseals Camp. It's conveniently located, not far from restaurants and Big bear village. It's a pet friendly hotel and for the past couple of years we've been bringing our dog, a 38 lb. puggle. We had a comfortable king size bed and the room was clean and comfortable. It's a bit pricey but there is a high demand for rooms this particular weekend due to an annual car show. The front desk people are nice and helpful. They include a breakfast with your stay but we didn't have time to enjoy it this year. I've already made my reservation for next year!

    5
    « One of Our Favorite Hotels »

    Some say the chateau is a bit much for Big Bear Lake, but we think the European motif fits in perfectly with any ski resort. Starting with the basics, this hotel is clean and well run. The staff is friendly and helpful none better in the industry. Unlike most BW hotels a menu is provided for your free breakfast and cooked to your order. Additionally, fresh fruit is always available at the door. On the weekends, the hotel bar and restaurant is opened for dinner . The city often has special event .weekends. A renaissance faire and an antique car show was on hand during our stay. If you love golf like we do a 9 hole course is five minutes away. Fishing, boating, a refuge zoo, theater and mini golf is all here. One of the best kept secrets is the Big Bear City airport restaurant. Enjoy an excellent dinner with live music. The place is small and fills up quickly, so make reservations to be safe. Their open for breakfast lunch and dinner.

    3
    « Very Dated »

    I checked in on line the day before. When I arrived my room was not ready for two more hours. When I got into my room (stairs only) I returned back to the desk and requested a new room. I was very unhappy until Todd took over and got me a new room. Overall just a creepy hotel.

    5
    « Getaway »

    We've stayed here 2x prior & we're very pleased every time. Hotel is maintained very well & rooms are very comfortable & cozy. Looking forward to going back again soon! Staff was friendly & very helpful.

    2
    « Reservation mistake!!! »

    I make a 2 night reservation thru best werstern central reservations but they only booked me for 1 night, i found out the next day in the afternoon as we returned to our room to find all of our personal items missing!!!!!! It was compleatly empty, this was at 4 pm.... I was told by hotel staff that they removed our stuff since we only had a 1 night reservation,, I explained i told the best western phone operator to book 2 nights,, apearatly they onle did it for 1 night,, both the owner/manager and the hotel receptionist were not apologetic ,, althoug they gave us another room their attitude towards the incident could have been better, the bellhop was more aplogetic than them!!! In the end the receptionist called us to aplogize and gave us a 30 usd discount for our room,, wich i thought was very little considering what happened,,

    4
    « Unique hotel »

    The most impressive pool I've seen. The property is situated in a gorgeous Pinetree lined area. The pool looks like you're swimming in a forest somewhere. The hotel has a unique French château decor. It looks like you're stepping into a castle. The breakfast each morning was wonderful and delicious and there was spacious dining. No need to fight for a table or seats! My family and I truly enjoyed our stay. My only criticism is the recreational area. When we went down to play ping-pong?the basement area where the rec room was located was dirty and it look like they hadn't cleaned the area in sometime. Everything else was up to standard.

    4
    « Fun weekend »

    We went up in Big Bear for a weekend last week. We enjoyed our stay and the people made it more enjoyable by giving us good service. Convenient location and close to the village and the lake. Didn't imagine we could do so much from helicopter ride to jet ski and a nice couple hours on the boat and having lunch on top of the Snow summit. Will sure plan another get away during winter.

    5
    « surprised! »

    Not all BW hotels are the same; was surprised that this one had a pool and spa on lower level. Did not read this when I registered online. Would have brought my bathing suit. This one felt like a B&B with fireplace.

    4
    « Very Nice Hotel »

    Very clean, pet friendly hotel with free breakfast, very clean rooms, and great service. Very attractive from outside, tucked away in the woods. This is one of Big Bear's great values when compared to all the other hotels that are available.

  • 5
    « Big Bear Chateau »

    Very nice hotel, unique architecture and interior areas, a good deal for the money. Plenty of parking, free breakfast, WiFi. Large outdoor swimming pool, with lots of fenced open area around it. Has a separate Jacuzzi, outdoors, also fenced. Many rooms have a fireplace. Some rooms available for visitors with pet dogs.

    5
    « Fun time in the So Cal Mountains »

    We were pleasantly surprised by our stay at this property. It was a treat. Staff were friendly and helpful. Breakfast was great. Hotel was beautiful. Centrally located to Big Bear fun. Will stay here again.

    2
    « Basement Pet rooms are not great »

    The pet room area is dark (in the basement), smells of cleaning solutions and one guest apparently left her little pups alone to yelp for hours. The ventilation is intensely loud. We had stayed here before, with our large golden, in a 2nd floor room and it was a good experience. We won't be staying here again though

    4
    « Great place to stay »

    Went here for a weekend stay and the place was very nice. Great location and they seem to really take care of the Hotel. Breakfast was really good. and Free which is nice. Well done. On the negative, our room was located at back near some noisy machine in back and walls are somewhat thin. We were on first floor and the guests above us were pretty noisy with their footsteps. I also hated the pillows. Really small and flat. I like fuller, more luxurious pillows. They give you a lot of pillows but they're all really small. Please invest in nicer pillows. Bed was fairly comfortable. Overall, rooms were very clean and I'd still stay here again but I'd probably bring my own pillows.

    4
    « Good value hotel & lodging »

    Well maintained overall with breakfast options included. The only concern during the summer is the air conditioning. It is centrally controlled and is an issue if you prefer to control your room temperature for your comfort. The room will be too warm during hot days and evenings. The rooms facing the pool and pine trees are recommended for quiet-comfort and view.

    3
    « Great value »

    Antique filled, remodeled comfortable hotel. Full breakfast included. Great friendly staff. The only problem, on a hot evenings the AC doesn't work properly. With the windows opened the room cools but then, there's road noise.

    4
    « Very clean »

    This was my first time staying at the Best Western Big Bear Chateau. The hotel & the room were very clean, which is a huge plus for me. The staff was professional. The stay included breakfast, which was good. I would recommend and stay at this hotel/location again.

    5
    « Wonderful stay »

    Have stayed here many times and my experience is always excellent. Will continue to stay here when I visit Big Bear.. Staff always very cheerful and helpful.. I stayed here over a weekend and they where very busy but the level of customer service remained the same high quality. .The location is so peaceful, even though it is located on a large road. . Surrounded by pine trees, you get a true mountain experience. The breakfast is the best I have had while staying at a Best Western as quite a few items are cooked to order.. Hope to be back soon.

    3
    « noisy »

    paper thin walls, single pane windows. The toilet made noises and didn't properly flush even after I called the maintenance person. The air condition was extremely loud and you could hear other rooms next door when they had there ac on. Breakfast in the morning was omelettes that the cook pre-made, so that were delivered cold to the table. Bacon was hard as a rock and this was on both days for breakfast.

    5
    « Good find »

    About 200 yards off the main street and you'd think you were in a pine forest. I've stayed at many B.W places some some B.W +. This place should rank BW+. The grounds are opulent and the building has a French flair about it. The rooms are standard fair, clean and bright. There's a decent pool, jacuzzi, gym with a dozen or so pieces in it and a game room. They take dogs so you see people walking their pets. The breakfast was by far the best B.W we've had. You sit down and get table service for your custom cooked eggs, bacon etc. and they come up in about 2 minutes. The rest is serve yourself for things like toast, waffles , muffins and just about anything you can think of. For sure we'd stay there again. Just a side note on how Big Bear is in the summer as this is the second summer in a row where they tear up the roads to bury cables. 2 lane roads are down to one lane, traffic lights have lollipop guys, detour signs galore and road closed sign galore. Just getting out of Big bear was a major hassle as my GPS trying to correct our exit just ran into closed roads. We ended up going in circles and my GPS must have given up as it had us headed back to the hotel. After turning around and facing more closed streets I pulled over and asked a couple of construction guys how to get out of town. Except for the traffic nightmare it was a great stay.

  • 3
    « Wedding in the woods »

    We were in Big Bear for the weekend for a wedding in the woods and several other couples were bringing their dogs along, so we brought ours. This hotel had 8 rooms that were available for pets ($40 fee), so we chose it. It was nice and clean and the breakfast was good but not always ready at 6:30 AM as advertised. The weather was warm and the A/C was not a typical thermostat, but was either on of off. Sometimes the room would be too cold, other times too warm.

    4
    « Big Bear Chateau »

    Very nice place to stay, but unfortunately we had a bad experience with the hotel guests next to us with loud noises and banging all night. The Breakfast is terrible...will have to go out and find a restaurant, unless you just want yogurt and fruit.

    4
    « 4th of July Vacation »

    We would highly recommend this hotel. Staff were great and the breakfast was very good. The bed was excellent! The only drawback is that you cannot see the hotel signage from the road so you really have to look for the address. We drove by it on our first attempt to find this hotel.

    4
    « Good Overall Value! »

    This was really a nice supervise. I do not remember ever staying at a Best Western but probably will again after our experience in Big Bear. My wife, 3 year old daughter and I only stayed for one night but it was a good night. Our room had a balcony with a nice view of the pool and tall trees with a nice pine smell. The balconies were not sp private as they we only separated by a railing. It was fine as we did not see anyone from the room next to us. The beds were comfortable and breakfast was quite good with a small selection from a menu and a buffet to complete the meal. It was included with the room.

    5
    « Nice hotel »

    Comfortable rooms Good made to order breakfast Nice location Welcoming staff Good service Pool and Jacuzzi Fitness center Game room Fireplace in room Pet friendly Ample parking Air conditioning Good service

    5
    « Resort not a "hotel" »

    From the location (off the main strip) to the beautiful lobby, the tall pine tree parking, the art work, the spectacular pool area and the overall coziness, this was a great stay! We will definitely be returning.

    4
    « General review »

    The exterior and interior were well kept. The staff were very polite and helpful. The only concern, a minor one, is that there was no refrigerator in the room. The room at BW executive inn which we stayed in at Richmond VA was less expensive and had a refrigerator.

    5
    « Excellent »

    All services from reception to accommodations to rooms and breakfast were top of the line. This location is one of the best experiences that I ever had. Cleanliness of rooms and the lobby with the breakfast area were awesome.

    5
    « Cozy Hotel »

    we love this little hotel tucked away in Big Bear. It;s close to town for shopping and dining and the lake for hiking and boating. The place is clean and the staff is very nice and helpful. Breakfast is included off a menu or help yourself items.

    5
    « Bad Timing »

    We've stayed here numerous times in the past and every time has been excellent! Our luck changed this time. After a day out on the trails, we return to the hotel tired and dirty to find the water line had broke, or something of that nature. No water! Couldn't take a shower, or clean up. The next morning it was supposedly repaired but my shower was cold and FAST! Now, I realize things happen, and things break. It was just our luck that it happened while we were there. The staff was genuinely apologetic and caring. We WILL stay there again!

  • 2
    « A motel trying to be a hotel. »

    This is a long read- be forewarned. A very nice appearing property for a budget/mid-level price, BUT: The elevator goes to the 2nd floor to only meeting rooms and a couple of guest rooms. The remaining 30+ 2nd floor guest rooms are half a flight of stairs down from the elevator landing. To get back to the lobby you have to either go down a full flight of stairs or up half a flight to the elevator landing. If you have a lot of luggage there are luggage carts, but these are usable for the 1st floor only. The web site states porterage is available. Our room key cards didn't work, having been improperly coded. After schlepping our luggage to our up-the-elevator-down-the-stairs room, we had to go back down to the front desk to get properly coded cards. Once finally in the room, the antique dresser balked repeatedly at us trying to open the drawers, and the 7' high clothes bar in the antique armoire was nearly out of the reach of my 5' 5" wife standing upon her tippy-toes. We both love antiques, but this was ridiculous. The room has a nice little balcony overlooking the pool and a nice grass area adjoining the forest- complete with cottontail rabbits and grey squirrels on the grass and a Mallard drake that lands in the pool each evening. There's a couple of "very inexpensive" plastic chairs on the balcony deck, but no table. So if (like us) you like to sit out there in the late afternoon/early evening with an adult beverage and a brick of Havarti cheese the only place you're going to be able to put your cheese board and slicer is on the deck. Same with anything you bring with you, whether its Ritz crackers and Cheese Whiz or open face gourmet sandwiches. It had been a long day, having to escape from our house in the flatlands that was being tented for termites. My wife had been looking forward all day to a long soak in the whirlpool tub. Buuut, by the time there was about 6" of water in the tub, it was lukewarm with the valve at "hot". When the water was just above the jets, it was cold. No whirlpool for her. I checked the water in the lavatory basin, also cold. This was around 7 to 7:30 PM. We waited for about half an hour, I took a shower thinking maybe the hot water would build up again. Wrong. Cold shower. Called front desk around 8 to 8:30 PM, a guy came up and checked it, said building maintenance people were gone, would we like another room? It was late and we were already unpacked for a 2 night stay, and there was no guarantee that this wasn't a system-wide problem so we said we'll stay here. The front desk gave us key card for the room across the hall so that we could use that rooms shower in the morning. No whirlpool tub in that room though, but it was an accommodation for the inconvenience. We were told a service request would be entered for our room. Second day, the hot water in the lavatory basin was marginal in the room in the morning. We stopped by at the front desk to make sure the service request had been entered; it hadn't been. No record of the issue. After breakfast, the maintenance guys showed up, checked the hot water and proclaimed a "new cartridge" was needed. I told them both the tub and the lavatory basin were affected. Late afternoon that day after returning to the room after a long day of being touristas in the Holcombe Valley Gold Tour (off-road, dusty and hot) the water was hot in the shower, but after two showers the hot water was cooling off. No whirlpool tub for my wife- again. We decided "why bother now with the front desk." The next morning after our showers and before checking out I checked the water in the lavatory basin, on full hot- barely lukewarm. Upon checking out I relayed all of this to the counter person- to the credit of Best Western, she offered us a whopping amount of Best Western bonus points (we're been BW Rewards members for awhile), and while this is not quite the same as some sort of cash rebate, it's indicative of her desire to try to make it good. Overall, this is a nice property in a very good mountain resort area, but it falls short in architectural functional design (functionally obsolete) and mechanical maintenance. The daytime staff are personable, professional and helpful, but the maintenance staff needs more training in diagnostics in commercial mechanical plants. The night staff- ability and professionalism good, personality=Lurch from the Addams Family.

    4
    « Disappointing View »

    The hotel is gorgeous as we saw all the first visit,this visit was disappointing because of the view we saw from our room this time.Could not believe they had a view as such,after seeing how nice the hotel is.

    4
    « Hotel's Nightclub Noise Ruins Sleep »

    My family and I were trying to get to sleep, but the Best Western Chateau has a Tavern/Nightclub attached to the hotel and the club's doors were wide open into the lobby, allowing loud music and cigarette smoke to come into the hotel. I went to ask the Staff lady on duty Saturday Night at approximately 9:30 p.m. (no nametag and she didn't give her name) was extremely discourteous, flippant and sarcastic when I complained the noise from the nightclub was too loud and why she couldn't at least close the doors that were wide open into the lobby area. Instead, the Staff lady sarcastically stated "What, don't you like music?!!". She also said the nightclub had the right to be as loud as they wanted and they would be open until around 1:00 a.m.. She could not have cared less about the guests trying to have some quiet enjoyment and go to sleep. Her final word on the matter was to tell me to leave and go rent a cabin in the woods.... I don't know if I will rent a cabin in the woods next time, but I certainly won't be at the Best Western Chateau in Big Bear, California again, which is a shame because otherwise the Hotel was great, great location, and the morning staff really nice with a very complimentary breakfast in the morning.

    5
    « Great place »

    This BW was a great surprise, I booked it due to a wedding that we were attending across town. The place is beautiful, our room even had a fireplace. They have a lounge with awesome musuc. If we go up the mountain again we will stay here.

    3
    « Need to control the temperature in my room »

    This hotel is lovely on the outside and in the lobby area. Dark in the hallways to get to the rooms. Room was clean and bed was comfortable. But I did not like the fact that I could not control the temperature in the room. Service had to come and light the pilot on the fireplace twice. When it went out again, didn't bother to call. Maintenance service was very good. Don't like the idea that a fridge is not already in the room. Need to ask for one if you want it. The breakfast was very good. A special menu ( eggs made to order) besides the continental breakfast was available. Front desk and restaurant servers were friendly and helpful.

    3
    « Chateau Big Bear »

    In the past I have alway rated the Big Bear Lake Chateau as one of my favorite Best Western Hotels in California. Unfortunately, my last trip was below my expectations. The TV did not work, the noise level from an ice machine was very, very loud, water was running in the pipes all night long, the bathtub did not drain, and more.

    4
    « Relaxing Mountain Getaway »

    My husband and I needed to get away, we had a nice relaxing stay. This place is in among the tall pine trees. When you walk out and smell the fresh air, it is so calming. Breakfast is nice, you go in and take a seat, they come to you, you place your order for breakfast and they bring it to you. All you have to do is get your coffee and juice. They have toast, cereal, waffles,fruit and oatmeal that you can get for yourself as well.

    4
    « Good Stay »

    The hotel is clean and well maintained. The rooms where clean and the beds a bit small. The complementary breakfast and service was good. Noise in the early morning was unpleasant. The parking lot was easily accessible and safe.

    5
    « Great Pricing for Midweek Stays »

    I checked into this hotel on Wednesday for a one night stay with two friends. The staff was friendly, the room was clean and neat. It was a non-smoking room with two double beds. There were no tobacco odors or other foul odors inside our room or the hotel. Our stay included a complimentary breakfast voucher worth $10 per guest. The complimentary breakfast was surprisingly good, and it was a good value considering the one night hotel stay in the middle of the week was very reasonably priced at $96+taxes (via hotels.com). The total price of the hotel after taxes and fees was $121. The hotel is close to a local shopping center and gas stations. The purpose of our stay was adequate lodging for a 3-day motorcycle trip around Southern California. I would highly recommend this hotel because it was clean, staff was friendly, complimentary breakfast was good, and it was overall a great value.

    5
    « Hotel review »

    Watch out for no mention of the resort fee until check out. Otherwise all was excellent. Great breakfast, clean rooms, courteous staff, lots of amenities included i.e. outdoor pool, jacuzzi, ping pong, pool table, in room refrigerator, microwave, fan, gas fireplace, etc.

  • 5
    « Excellent Overnight Stay »

    Highly recommend this place of lodging in the Big Bear area. Excellent hotel staff and service. Room very clean and comfortable. Excellent breakfast choice and service included. Not just continental breakfast either.

    5
    « Wonderful visit! »

    The setting was great! Fairly close to town. This Best Western had THE BEST breakfast we have ever had at a hotel!! Penny at the front desk was great. We extended to 5 days because we were enjoying this place so much.

    5
    « Very pleasant stay »

    The Best Western Big Bear Chateau is located away from the main street nestled in a tree surrounded parking lot, looks welcoming on arrival. The check-in was quick, the staff friendly, our room on the ground floor was spacious and quiet. Breakfast was included, eggs, bacon, sausage and potatoes cooked to order plus the usual Best Western Waffles. We had an incident at midnight with the toilet blocking, a quick call to the front desk and the problem was quickly remedied - thanks maintenance guy. Check out was equally quick, thanks to Best Western Big Bear for a most enjoyable stay.

    5
    « best and rest »

    the most beautiful hotel I've seen and the best rest I've had in a very long time. clean, quiet, beautiful surroundings made the stay even that much more enjoyable. pine groves added to the serenity and beauty with a well manicured grounds,

    5
    « What a Gem! »

    Big Bear Chateau is a real surprise. The staff was great, the room was very good, and the included breakfast was better than you could have bought for $20 a person, cooked to order! First time at a Best Western, and look forward to going back.

    5
    « AMAZING STAY! »

    Love this hotel. It was our first time staying here and my boyfriend and I were in awe with this hotel. Everything was perfect. We look forward to staying here more often. The staff was very helpful with any questions we had. The breakfast was amazing along with the breakfast staff. It was a gorgeous hotel. We loved our room.

    5
    « Big Bear stay »

    The staff was completely accommodating the the room was great and the breakfast was good and the price was right. We had no issues with the hotel everything worked including the Jacuzzi tub and the fireplace.

    3
    « Dogs are welcome »

    Hotel room was small and dated. However, our large golden retriever was very welcome. The area to take him to do his business was clean and large enough. I would have welcomed direct room access. But it was relatively convenient anyway. The bed and pillows are hard. So, it was difficult to get a good nights sleep. The breakfast was not good at all. If you need to stay at a place for only one night, this hotel is doable. I would look elsewhere if you need a longer stay.

    4
    « Close to Skiing, Good Breakfast, Decent Rooms, Nice Staff »

    My husband and I and our two children came here in February so that we could ski for 3 days. We found this to be a very good hotel. It was very close to the ski resort and an easy walk and drive to restaurants. The staff was very nice and friendly. We arrived in the late morning and they were kind enough to let us have an early check in. I know that is not always possible but I appreciate them accommodating us. The room is nothing fancy but it was clean. The walls are thin and you can hear the people next to you. There are a lot of children so there is a lot of slamming of doors and it is not a quiet hotel. The free breakfast in the morning was very good. There was plenty of variety and we could always find something to eat before we went skiing in the morning. The room got a little hot and we could not change the temperature but we opened the window a little bit and that helped.

    5
    « EXCELLENT HOTEL »

    My Daughter had her wedding at this hotel, upon arrival we were pleasantly surprised by the accommodations. The outdoor wedding venue and the reception ballroom were beyond our expectations. Beautiful place for a wedding or a family vacation. Will definitely visit again!

  • 2
    « Bed is horrible »

    Overall the hotel was nice, good location, off the main highway. The staff was not very friendly, would say hello only after you said it first. The room was okay, a bit dated and worn. The mattress was HORRIBLE!!! You would roll to the center it was so worn out.

    3
    « Rough towels! »

    Staff would be wise to keep rowdy drunken, smokers away from the lobby entrance especially late at night. Bathroom was clean but towels were very rough and no decent hand soap just a "beauty bar" soap.

    3
    « My staying experience - just so so »

    I arrived on Sunday and left on Tue. The jacuzzi was not working the whole time. It's a kind of disappointed because I expected to stay in jacuzzi to relax after a long day hiking. But the breakfast was good, the people were nice there and it's very quiet location .

    5
    « The place to stay »

    Without a doubt this is the best BW that we have stayed at of the 38 Hotels in the USA. It is the first time that we have been able to have a dinner at a BW and the breakfast which was freshly prepared was excellent.

    3
    « Nice pet friendly/needs improvement »

    The pet friendly room was great and very comfortable for our dog. For the humans not as much. The bedding is old, tired and needs replacing. It was cold throughout the night and made sleeping impossible for me, so two nights without much sleep. They really need to work on the heating system. In the middle of the night the second night I got out the extra blanket, why didn't I do that the first night. It was new, clean and why you wouldn't put a nice blanket on the bed in the first place is just stupid? Wrapping up and old thin blanket between two old sheets, doesn't feel great. The staff is friendly, but they need more help. The poor guy making breakfast can hardly keep up and did a nice job. The bed was so hard that my whole body hurt for two days. I travel a lot, and I know that it isn't that expensive to keep bedding up to date, in fact hotels can do it very cheaply, so there really isn't an excuse for this. That is what people come to a hotel for, to sleep.

    5
    « BEST Best Western »

    A really different hotel from the usual Best Western. restaurant and bar on site and a free breakfast included in price. Breakfast includes bacon and sausage and eggs made to order. Rooms are large and have fireplace. Antique furniture.

    5
    « Best Western Stay »

    My stay at the Best Western was very enjoyable. We were able to check-in early by the very friendly front desk staff. We stayed in a room that had a comfortable king size bed, Jacuzzi tub and a fireplace. Only issue was there was no plug for the Jacuzzi tub so we improvised with a rag... worked fine.

    4
    « All good, great position just one thing to fix »

    My family went there this weekend, great position and great value for money. only thing to fix is that they manage the heating and we were melting while sleeping!!! If we are back in big bear we will go back...breakfast is fine too included in the fare!

    5
    « Big Bear »

    I stayed here on a snowboarding trip with my son. We really enoyed our stay. The room was a good size, we has a fireplace in our room and everything was clean and tidy. I loved the classic decor throughout the hotel too. Breakfast also exceeded my expectations. Beside the usual continental breakfast, they had eggs, potatoes, sausage etc... Overall great deal. We will be staying here again on our next trip.

    4
    « Comfortable stay »

    We had an enjoyable one-night stay. Our room was clean and the bed was comfortable. The staff was very friendly. The hotel is close to everything in the Big Bear Lake area. My family and I enjoyed the made-to-order hot breakfast.

  • 4
    « Pleasant stay, good break fast, helpful staff »

    Pleasant stay, good break fast, helpful staff. I do have to mention that the room 116 where we stayed could feel the noise from upstairs room and the people walking down the stairs that were adjacent to this room.

    4
    « Great hotel in Big Bear but pillows are hard! »

    We were surprised to see a few negative reviews on this property, as it is very nice and clean with a huge breakfast included. The staff were quite friendly and helpful, and the gas fireplace in the room is a romantic touch. The bed was very comfy but the pillows were all too thick. We know thick pillows look nice and last longer, but please, please include a couple of softer pillows for travelers who wish to sleep looking upward rather than at their toes.

    4
    « Love this place! »

    It's a lovely hotel. We have stayed there twice with our little pug. Love the amenities they have for dogs. Love the gas fireplace in our room. The room is small, but it worked just fine for our short stay. It's conveniently located in town. We stayed at a little cabin a few years ago and it was AWFUL in terms of comfort. Horrible bed, tiny little place. For the money, we just prefer the amenities of a Best Western. We love the Chateau for our annual trek up to Big Bear!

    5
    « Fantastic Hotel »

    Beautiful Hotel! The staff was very friendly and helpful upon our check-in. We had a very nice room with a balcony overlooking the pool and forest of trees. Be aware the 2nd floor does have some stairs to reach it. Our room was very clean and had a jetted tub and electric fireplace. The included breakfast was very nice with certain menu items that were cooked to order, for example Omelettes. And also waffle maker and fresh fruit. I might mention we complained of smelling cigarettes. The management sent someone up immediately to freshen our room. They informed us later they had discovered who was smoking in their room and removed them from the hotel. I would highly recommend staying in this hotel and we will be back!

    5
    « Beautiful Hotel... »

    I stayed here last weekend. What a lovely hotel. Breakfast was included which I love when I stay at a hotel. The staff ws so friendly and helpful. I absolutely will come back again. My family members also stayed and liked the restaurant and bar with a happy hour, Thank You!

    4
    « GREAT PLACE TO STAY »

    When I go to Big Bear it's all about hiking and being outdoors in nature. Staying at Best Western is PERFECT because it is in a GREAT location, has the BEST BREAKFAST included and ALLOWS PETS for a reasonable pet fee. The staff is pleasant and rooms and hotel itself is very clean. Can't ask for anything else but to have fun in BEAUTIFUL BIG BEAR.

    4
    « Very Friendly Staff »

    Very Nice Hotel only Negative is full size beds. Breakfast was good had a waffle maker, Oat Meal, fruit etc. Great location only about a mile and a half from The Village. I did see a shuttle although we had our own car.

    4
    « Easy and comfortable stay. »

    Great weekend stay. Love the chateau décor. Room was cozy with a sliding doors for some fresh air. Fitness center wasn't that great, so week took a morning stroll after a yummy breakfast. Only con was the air was centrally controlled so we could make the room cooler. Glad a cool breeze was coming in. All staff was pleasant and friendly.

    3
    « BEST WESTERN, BIG BEAR, CA »

    The staff is OUTSTANDING, but the food menu & quality need overhauling. The facility was clean & neat but could use some updating. I would recommend this hotel with a few reservations...The staff really made our visit worthwhile and enjoyable.

    4
    « Great value »

    this Best Western looks very modern on the outside but, inside i think it was an old hotel which they took over. it is very clean and the staff is overly helpful. There is the typical easy access in to the lobby. If you have problems with stairs be sure to ask for a 1st floor room. there is an elevator to the 2nd floor but, you still have to navigate 1/2 flight of stairs to get to room. The Air Conditioner/Heater is a central system you will not have any control in the room, strangely there is a thermostat which does nothing. we had to ask for a fan to make the room comfortable. after looking at different hotels I feel this was a good value because it included breakfast which was very good. all restaurants in town are a bit pricey, so this evened out. Yes I would stay here again

  • 2
    « Very depress enviroment »

    Pictures online does not show what exactly is the hotel. Dark rooms. Very small rooms. I will not recommend this hotel. Very expensive for what ii is. Poor customer service. The location is not bad. In the future I will consider other hotel maybe a little bit more expensive.

    5
    « Great Place and Location »

    Was really surprised at all of the amenities and comfort this hotel has to offer. It was a pleasure staying here and will return. The breakfast was extraordinary and the variety of breakfast items available was great. Had the Eggs Benedict and it was good. The room was a nice size with king bed and fireplace which added a nice ambiance to the decor of the room. I recommend this hotel to everyone. Nice get away in the mountains.

    5
    « Great Deal »

    We love this hotel . . . it is set in the wood not far from the town center and within walking distance of one of the best steak house. They actually have a menu for breakfast and it is all included in your room cost. Staff are really friendly and helpful.

    5
    « Top notch hotel for the region »

    Room was ready on time and very clean. Had fireplace, coffee maker and bottled water. Nicely furnished and quiet. They also have pet friendly rooms available. Worked out in the gym and had a great breakfast included in the price. Friendly and helpful staff.

    5
    « Best Harley stop of our trip »

    Our Harley group travels the country every year, and this year we stayed at the BW Big Bear Chateau. We could not be happier, everyone from the staff went out of their way to make our stay amazing! Our every need was taken care of. The breakfast in the morning was like no other continental breakfast we've had. Great Job by all!

    5
    « Cozy Getaway »

    We love this hotel tucked into the trees in Big Bear. It's minutes to the village for shopping and some great restaurants, then just minutes to the walking trails and Discovery Center by the lake. There are also some 4 star places to eat a two minute walk from the hotel.It's a gem, I almost hate t share it as I'm afraid I won't be able to get a room !

    5
    « Clean, plesant hotel »

    Nice rooms, nice staff, good location and very good price. Good hot made to order breakfast included in the price. Off main highway for a quiet stay but only minutes away from skiing and the lake. our room hade a fireplace and a whirlpool tub

    5
    « Best find for dog friendly in a pinch »

    My family informed me of their impromptu trip to Big Bear & I needed a dog friendly place nearby. When I arrived, there were two doggie bowls by the fireplace, yes fireplace. The breakfast, included, was made to order. The staff was very hospitable and accommodating. The hotel itself was very charming. It welcomes business conferences & outdoor weddings. There's a pool & jacuzzi. Three miles from the main Big Bear Village.

    4
    « Value for money »

    Great hotel offering excellent value for money. Comfortable rooms with coffee machine and complimentary water. Breakfast was good with a limited complimentary selection of cooked food. Staff were accommodating and fixed the issue with shower very quickly.

    2
    « 1970's Decor mixed with Carpet Deodorizer »

    The experience from my stay at this hotel has tarnished my view of Best Western as a brand. I say this because I cannot believe that Best Western Management would allow a franchisee to operate in the manner this franchisee/hotel operates. ? After driving four hours I arrived at the BW in Big Bear. I tried to check-in at 3:20PM and was told that check-in is at 4:00PM. I came back at 4:00 and was told that I could check in however, my room wasn't ready and wouldn't be ready for another 20 minutes. I asked for a room that was ready and was told that the hotel was completely full and that I would just need to wait. ? Room 018 - The room décor looked to be from the 1970's or early 1980's in fact, the entire hotel needs upgrading & updating especially for the price charged. ? The room smelled like solvent mixed with carpet deodorizer ? very unpleasant. I was told that the hotel was sold out and couldn't change rooms. Because I was already charged for the room I had no choice but to stay at this BW and in this room. ? The small beds were extremely uncomfortable ? This along with the smell made for a sleepless night. ? Upon checking out nobody asked me how my stay was ? I think they already knew.

  • 1
    « Not impressed. At all. »

    Not sure how this Best Western got such great reviews. Granted it's a Best Western, so not expecting a 4 or 5 star hotel, but there are nice Best Westerns out there, this just isn't one of them. I called two days before arriving for my husbands birthday weekend to make sure we got a nice, quiet room. Nope. Instead we got a super noisy room overlooking the road. Tried to move and they didn't have anything else available. Needless to say we were NOT happy. The walls are thin and could hear our neighbors TV through the wall. Room wasn't throughly clean. They left their cleaning rag in the bathroom and previous guest's qtips in the garbage.

    5
    « Best in Big Bear »

    Been going to Big Bear Lake since 1969. It's been our family place to unwind. If you like to fish the city stocks the lake more than once a year. Boating, golfing bowling movies and zoo along with skiing and other winter sports in the winter. The hotel has a Roman motif and converted to a Best Western in the past 10 years. Prices per room are very good during the off season. You will find one of the best free breakfast in the Best Western chain. The hotel provides a list of breakfast items and a cook, fresh fruit the usual waffles, cereals and breads. The room was clean and the staff was helpful and very friendly. If you want a refrigerator and or a microwave you must request it. You can do that upon check-in.

    5
    « A wonderful experience »

    We stayed at BW for a couple of nights. Our stay was great. The hotel appeared to have been recently renovated. We haven't used any of the amenities except for breakfast which was served in a dinning room. Eggs cooked to order selected from a menu and plenty of self serve continental breakfast items to choose from. The room was spacious, the only drawback might be lack of temp control (set and controlled by the hotel). Our room had a gas fireplace and a balcony. The staff was friendly and informative. Shopping is a walking distance. Overall experience was great. Short driving to many restaurants and shopping areas. We won't hesitate to stay there again.

    5
    « Quaint Cozy Place »

    Best western does it again. Great safe place to stay. Breakfast options were good, staff excellent. I would recommend this place for an overnight as well as a long stay. Great location and easy to access.

    5
    « Mid-week »

    Excellent stay mid-week, they had a chef that made any egg dish you would like not just make your own waffle, our room had a balcony which we sat out and enjoyed the wind blowing making the trees sway, had a gas fireplace also and lots of stuff to doin town

    4
    « Big Bear stay »

    Clean comfortable hotel. Nice staff, good breakfast. Everything was in good working order. A refrigerator in the room would have been nice, and a microwave. We were there in the summer, but I imagine it would be a great place in the winter too.

    5
    « cannot beat this Hotel »

    the best place to be for the family, along or with friends for good treatment and hospitality services. a very nice hotel in the mountains. breakfast and hosts are fantastic make your reservations early in the winter for great rates become a best western elite member and enjoy the perts

    4
    « Great for a getaway »

    The location was great the overall look and feel was awesome. We were greeted by Penny who was very sweet and pleasant to talk to, She really makes you feel welcomed. We were not able to check in early but not from a lack of her trying, the rooms were just not ready at the moment. The room was very clean but our room felt really humid and our AC did not work well. It mostly blew room temp air even when set at a cooler temp. We were provided a fan which helped a bit. When I tried to access the balcony the spring door was stuck and was not able to step outside. There is a gas fireplace inside the room but when i flipped the switch it did not turn on (which was not a big deal since it was humid inside). There is a gym and a game room downstairs which were super clean and easy to access. The pool area was very well kept. Over all my wife and I had a pleasant experience and would definitely stay here again.

    4
    « Pleasant stay »

    Stayed here twice this summer. 1st time: 4th of July- 2nd time Labor Day. It is a typical Best Western, with complimentary breakfast & free wifi. There is no thing special about this one, except it's expensive and I did take in consideration of time & place. Amenities: swimming pool, small gym, game room: pool table, air hockey & ping pong table. Most of the time they can't even find balls, pucks, sticks ....so game room is useless. Wifi was touchy so have patience. It's about 5 minutes from the main road, hence quiet & peaceful, less traffic. Most importantly clean rooms & comfortable beds. Those were reasons we came back the 2nd time. Check in & out was fast. If you have special needs, don't bother to put your requests in when make reservations. They don't look at that, just ask for it in person. Even though old, facility is clean & attractive inside & out. I'm torn between a 3 or 4 stars, but will give 4 because we value cleanliness most & they certainly have that.

    3
    « Super service »

    Getting into town after a 12 hour day of traveling so I was super tired. So thankful for the super friendly staff here! I was checked in, extra blankets, wine opened and having a fresh Cobb salad within 20 minutes! Even though the bar restaurant was about to close the friendliest staff opened my wine gave me the proper glass for my Cab, apologized for that the Cobb salad would take a minute since they were grilling chicken fresh .... Wow so appreciate that after days of traveling. Not a word about bringing my own wine, he just simply opened it for me and served. Looking forward to Octoberfest!!

  • 4
    « Ok hotell »

    This is an ok hotel. The rooms and big and clean. You have a fireplace in the room as well. The breakfast was good. You have some shops and restaurants in walking distance. The check in and out was very smooth.

    5
    « Big Bear Lake »

    This is one of the nicest BW's we have stayed in, friendly staff, well maintained and clean. Convenient to the Village and restaurants. Breakfast is very good offering the usual fare plus a cook to prepare eggs to your liking alone with bacon and sausage.

    4
    « Great place for motorcyclists »

    We had a large, comfortable room on the ground floor. We took off our panniers and handed them over the balcony rail. They allow you ro park your bike up front under the entry portico, which is very convenient and secure. And they include a decent hot breakfast. We will be back!

    4
    « Relaxing Stay »

    We made reservations a month in advanced and while waiting for our trip we read on a review that some rooms have whirlpool baths and balconies. I wrote to hotel to ask if we could request a room with these options. Hotel reaponded right away,and as the whirlpool tubs were already reserved they were able to give us a balcony, which was with pool aand a beautiful view of trees ( only complaint the pool gate slams shut, but guest quickly learned to close carefully and quietly)We arrived at night and our check in was quick, breakfast vouchers given for next mornings.( if staying more nights you have to pick up vouchers everyday) If on the second floor you will still have to carry your luggage down a small set of stairs,if on the east side, to get to your room even with elevator.. Our room was clean, air controlled by hotel ( for us temperature comfortable, extra blanket in closet. bring pillow if you want softer pillow, for me too puffy for sleeping on ( due to altitude temperpedic pillow,will compress to firm,lol) Beds comfortable. Fireplace was a nice touch, we had take out and for ambiance, we ate in front of fire. ( we weren't used to seeing pilot light on, hold light switch button switch until fire starts. ( there were no instructions, but we figured it out) for nd out you need to request if you want a refrigerator, we used ice from ice machines. Coffe and tea available in room and in lobby. Breakfast had made to order eggs, choice if bacon or sausage, and potatoes. Then they had fresh fruit, great oatmeal, waffle maker, cereal, yogurt, juice,coffee,tea, milk. This was a great breakfast for our day of hiking. Breakfast staff very freindly and helpful... my eggs were cooked over-medium the way i like them and wasn't more then five minutes eventhough they were busy. Check in and out was quick, and staff were there to help with any questions. The Support staff on property (maid, maintenance grounds) were friendly and always welcoming with hellos good morning/evening. On day we slept in late and thought we wouldn't get maid service that day (which we were fine with) but during the time we were in and out they came in a cleaned/made beds ,trash ,towels etc. they were magical. So bottom line this place was nice, clean, safe no over the top thrill ( if you need fantsy) but good location for us and we will be back. Oh make sure you look at art on wall.

    5
    « Absolutely Charming »

    The Chateau is a beautiful property. The décor was French and the room was sparkling clean. Our room had a gas fireplace. There was a complimentary hot breakfast ( we had eggs benedict) and a cold buffet as well. The service was excellent. I would stay there again and recommend it anytime.

    5
    « Great Dog Friendly Hotel »

    This hotel is I a great location to Canyon Beach. It provides nice rooms with comfortable beds and great views of the ocean. We also love that it is dog friendly and the rooms are high quality. We have stayed twice at this hotel and had great service and rooms both times.

    4
    « Convenient and Affordable »

    The hotel is very convenient to Big Bear resort, Starbucks and the grocery store. There is a Walgreens in walking distance too. You receive breakfast every morning. I totally recommend this place if you have kids.

    5
    « Hotel in the pines trees »

    Best looking Hotel that have I ever stayed, of all the Best Western so far, Hotel sits between pine trees, awesome site when you wake up. interior is just beautiful, from the breakfast room, to the hotel rooms. Bring your camera for this hotel

    3
    « mid-august trip for mountain biking at snow summit »

    visited mid-august on a last minute trip to snow summit for mountain biking. the good: -very fair price using my AAA discount -the hotel is about 3/4 mile from the snow summit mountain. perfect location for easy access. -the hotel had no issues with wheeling bikes through the lobby to get them to the room for safe keeping. -complimentary breakfast was very convenient and tasty enough. -plenty of free parking the not-so-good: -the rooms don't have thermostats that allow you to control room temp. not good. the room was stuffy. i opened the sliding glass door for some circulation, and the giant portable AC unit that the hotel pipes in is right outside. VERY NOISY! that alone, is enough to keep me from ever staying here again. -the hallway and rooms have a heavy pine sol type smell that is very strong, and even my surgically altered snout that doesn't smell much was sensitive to the strong scent.

    5
    « A Great Place »

    We've stayed at many Best Westerns and always find them very nice and comfortable. Well this Best Western was one of the best. The appearance of the outside of the hotel is beautiful. Then you walk into this fancy and beautiful lobby. If you didn't know the name of the hotel would might think you were at the Hilton or Marriott. The bed was very comfortable and the room was very clean,and we loved that we could order a hot breakfast..

  • 3
    « Nice but noisy »

    Very nice facility. Hotel decor and furnishings way extraordinary. Beautiful grounds. Very good breakfast offerings. Lots of amenities. BUT our room was very noisy which made a decent nights sleep impossible. The plumbing in the hotel varies from sounding like a fire hose going on and off to cascading waterfalls. These sounds happened most of the night. In addition the recurrent footfalls throughout the night sounded like some 300 pound persons marching around. The marching was punctuated with intermittent sudden thuds. The footfall problem was with us from 2:00 to 4:30 AM for out two night stay. The plumbing problem, too, although that also occurred during the day. We could not tell for sure what rooms the noise was coming from so we were frustrated from taking action. All of the good points of the stay reduced our rating to to average

    4
    « Nice place, unattractive rooms »

    Pool and outdoors were very nice, whirlpool not so much so (too much chlorine). Outdoors trees and entrance were lovely. Rooms and lobby spacious but rather unattractive and really garish lighting in room. Breakfast was quite surprisingly good and better than most hotels with an included breakfast including eggs etc. prepared to order, waffles to make yourself and nice fruit etc. Staff friendly and agreeable. Room was delightfully quiet and ark for sleep. Fitness room small but actually had a Leg Press which I need to use.

    5
    « Not your average Best Western »

    Beautiful hotel. So much more than a typical Best Western. Located close to that village and ski resort. Comes with a full cooked breakfast. Not a continental breakfast. The location is beautiful. I definitely recommend it

    5
    « BW Big Bear Chateau »

    We have stayed at Best Western Big Bear Chateau a couple of times now and it is always a very nice stay!! The hotel is in a lovely setting. The lounge is a fun place to hang out. The breakfast is always very good!

    5
    « Short fishing trip »

    Took my son on a fishing trip to Big Bear Lake. We stayed at the Best Western Big Bear Chateau for one might in prep for our fishing trip the next morning. The hotel is really very nice, very attractive. The room was very roomy and pleasantly appointed, and clean. Will definitely stay there again. Breakfast in the morning was very good. Nothing too fancy, but very good. Eggs were made to order. Also, my son said the eggs Benedict very really good, better than expected.

    4
    « We enjoyed our stay. »

    Good value with complimentary breakfast. Relaxed atomosphere. Family friendly. Staff is very friendly and helpful. Enjoyed the live entertainment in the lounge Saturday night. Wish the restaurant/lounge was open for dinner during the week.

    3
    « Ok stay »

    Have stayed in the Big Bear area several times previously, first time at this Best Western. The location is ok, a little off the main road and there was a lot of road construction there, which made for a lot of traffic. The hotel will not check in before the 4:00 p.m. check-in time. When I made the reservation, I asked for an early check-in and quiet room on an upper floor. I received a room on the first floor with a view of the alley where the air conditioner unit is housed. Very noisy. Also, I heard a dog barking in a room near mine. That does not constitute a quiet room in my book. The breakfast was ok, however, the bacon was chewy, the potatoes cold and not edible. Eggs ok. Service was good. I was slightly disappointed and since this was a birthday trip especially.

    4
    « To the mountains for change of scenery! »

    Immaculate hotel room with big screen tv in walking distance to several restaurants and stores. Good breakfast included. Family and dog friendly. Nice staff. Good value for the price paid. Pool, jacuzzi, game room and exercise facility on site. We would stay there again if going to the area

    5
    « Absolutely charming! Good service, lovely hotel, good breakfast »

    This hotel is far superior to most Best Westerns. It's lovely, clean, great setting in the mountains. We both could order our breakfast cooked to our specification which was delicious. The hotel is quiet and the service is fantastic!

    4
    « Great Location, Quiet Room »

    My husband and I had a very nice one night stay in Big Bear. The staff was friendly, room was immaculate and for breakfast eaters they offered a full hot breakfast. I really wanted a good night sleep and was pleasantly surprised at how quiet the room was. I left very early for the Tour de Big Bear ride so I didn't take time to have breakfast (to which the price was included) but the dining room was very nice for a budget style hotel. For the price of our stay this was a very good value and I would recommend this hotel in the Big Bear Area.

  • 5
    « Great Trip! »

    One of the reasons we booked this place was because it included a free cook to order breakfast. We heard how great it was. Well......the breakfast was not very good (or we had higher expectations), BUT the rest of the hotel clearly made up for it! I give it 5 stars because we decided to go out for breakfast after the first day. There are a lot of yummy places to eat breakfast and we enjoyed going to Teddy Bear (in the village) the best! Loved that the hotel had fresh coffee, oj, muffins etc. But the eggs were blah. Service was awesome. The lady that cleaned our room was great (be sure to tip them, they go out of their way). Get a room with a balcony over looking the pool and huge pine tree's! You can request a fridge and microwave in your room (which we did). The lady at the front desk was really helpful and so knowledgable of Big Bear. She knew where places were and times they open and close. We arrived early and our room was ready. It was pouring rain and she made sure we were taken care of. The pool and jacuzzi were great! Everything is spotless clean and landscape was beautiful. Yes - the hotel does need a little up-dating but this is Big Bear. It's not Las Vegas. The game room and fitness room is where the up-dating should begin. We will be back. LOVE the location and beautiful surrounding.

    4
    « Great place in Big Bear, Great value! »

    Staff was wonderful, very knowledgeable and polite. Good full breakfast included with the price of the stay was a plus. No charge to park. Nice clean room. Not super fancy, just right for a good nights rest and a fresh start to the day, whether business or leisure.

    5
    « Beautiful Mountain Setting »

    My husband and I had a wonderful stay at this very nice hotel. As a matter of fact, we recently booked another reservation for later this month! They offer a FREE breakfast that is second to none. It includes tasty danishes, bagels, muffins, waffles, cereals, boiled eggs, fruits, juices, coffee, tea... AND you are able to order one freshly prepared specialty dish: choice of omlette, eggs benedict, etc.

    5
    « Beautiful Hotel »

    This hotel was very pretty the moment we drove up. We enjoyed how it was nestled in the big pines trees and all the flowers that were out front. Inside, there were lots of interesting things to look at from art work to the was the hotel was designed. The breakfast in the morning was very yummy. It is a great little get away. :)

    5
    « Nice place in Big Bear »

    I was impressed the moment that I arrived at this location. The hotel is well maintained, the staff very friendly and helpful, and the rooms very nice. Used the spa facilities and met a lot of nice people. The beds in the room were very comfortable, and plenty of room. The morning breakfast was delicious with good choices. Would like to stay here again in the future!

    5
    « Big Bear with the grandkids »

    Clean, comfortable, attractive. Beautiful setting, wonderful amenities (pool, jacuzzi, work-out room, complimentary breakfast). Staff were professional and accommodating. We will definitely stay here again.

    5
    « Perfect location, secluded and quiet »

    We love this hotel because it is set back from main road, secluded and quiet, with beautiful spacious grounds and lots of trees around the pool area. Yet, only 1.5 miles from Big Bear Village where there are many shops and restaurants. Always a good choice for us.

    2
    « Best Western Big Bear Chateau »

    Poor front desk customer service when check in. Poor WiFi signal in room 201, complaint to front desk and received very rude respond. Loud music sound from wedding party. Not enough shampoo and body bar soap ( I book this room for 4 people) had to went down to front desk to ask for and pick up and received very unpleasant front desk personnel service (around 5:00PM 7/16/2016) Old furniture. On 7/17/2016 morning (around 5:00AM) there was some repair/cleaning noise woke up all my party while in deep sleep. The only good thing was the breakfast plenty of food and fruit and friendly host and service..

    1
    « Best Western Big Bear »

    This hotel is extremely noise. The walls are paper thin, I could hear everything my neighbor was saying at all times. People were running up and down the halls screaming at night and slamming doors. I got hardly any sleep. The interior was outdated. The parking lot had 3 electric stalls that were full of cars that were not electric vehicles. I came out in the morning to leave and some people had parked in none parking stalls blocking the drive aisle. I had to drive over plants in order to leave the hotel. I think it was ridiculous that no one from the hotel noticed that the drive aisle was blocked and did something about it.

    5
    « Big Bear Chateau »

    Designed like a French Chateau, it is nestled among spruce and pine trees at a 6000 ft level in the San Bernadino Mountains. It is a charming facility with plenty of amenities both inside and outside the facility. It was our 1st time here and we definitely plan to return. The staff are very accommodating and grounds are well maintained.

  • 4
    « Great hotel! »

    We stayed for two nights and it was great. It's clean and comfortable. The rooms have a fireplace which is a plus for me. The bathroom was very clean. It has plenty of parking. They have complimentary breakfast and it is plenty. They have four choices of eggs, potatoes, sausage or bacon. They have fresh fruit, cereal and a waffle maker. At the lobby, they have coffee, hot tea, and apples all day long. The only reason I didn't give this hotel a 5 is because the walls are too thin. You can hear people walking down the hall or above you. I guess there is not much they can do about this though.

    5
    « "Best " and "Big" discribe this totally. »

    From the time you enter the grounds you will be set back as to the quality of thiis 'Chateau'. The lobby, dining, rooms, swimming, parking, and the complete mountain experience makes this a must visit place.

    5
    « Great location one block from Big Bear Boulevard »

    We had a room with a very comfortable King bed, coffee maker, TV, fireplace, large bathroom with amenities, 2 free bottles of water, free full breakfast, and lots of space. The lobby was spacious, the staff inviting and helpful, the bar large, and the restaurant, open for breakfast, was large. We were there for our son's wedding at a nearby church and lake-front cabin. We own a small cabin but were very glad that we chose to stay at this hotel. After the reception many of the attendees from the wedding continued the celebration in the bar. I highly recommend it.

    4
    « Gorgeous grounds - great pool / spa! »

    We really enjoyed our stay over the Fourth of July weekend. Upon arrival, we weren't 100% happy with the room on the ground floor, so requested a higher floor and the front desk staff was extremely accommodating. He placed us on the second floor with a great view of the pool and pine trees. It was a very tranquil setting and we loved the balcony. When I learned that we could have a whirlpool bath for just a few dollars more I jumped at the chance and the bath was heaven. The fireplace was very elegant and overall it was a great stay. The breakfast was very good and the hotel staff extremely accommodating. We very likely will stay there again. It seems much nicer and more upscale than other places in the area.

    4
    « Nice and clean »

    Stayed here for 4th of July weekend. Pet friendly, and the property was nice. Staff were courteous and efficient. Great breakfast every morning, parking was convenient, and location was perfect for the area.

    4
    « Lovely Hotel »

    For this trip to Big Bear Lake, I wanted a hotel that would be comfortable and in a location where my 12 year old daughter and I would be central to various activities. Our stay was really well. Very helpful and friendly staff. The complimentary breakfast was great, enjoyed pre ordered omelet. I loved my stay at this hotel. I will stay again.

    4
    « Church retreat »

    This was not my first time to Big Bear, but my first tI'm here at Best Western Chateau. The hotel is situated at a good place. Really close to shopping center and eateries. The decor is a bit on the flamboyant side for me, not really into that Victorian style. Staff is friendly enough, the breakfast there is really good and the pkus, side is you can actually order eggs how you like them. If you are a guest breakGast is included, nonguest the cost is $12. Still not a bad deal for the price. The rooms are average. While the beds are comfortable they only have 5 rooms that have king size beds, and the remaining rooms are doubles. My husband and I had to sleep in different beds because they were too small. (very disappointing). The air condition didn't work to its full capacity, but just enough to cool off the room. The swimming pool was nice, a little smaller as in the picture on the website, but we didn't mind as it was warm outside and we just wanted to cool off. Overall l, I would stay here again, only if I could get the king size bed.

    3
    « Church Leaders Get Away »

    Overall enjoyed the stay at this Best Western in Big Bear. The hotel itself has a unique feel to it from the lobby to the pool area to the rooms themselves. I gave it only a rating of 3 because of some flaws, but those flaws wouldn't stop me from staying there again. The check-in process was easy and painless for most people in our group. We had come up for a couple of days with the leaders of my church, so there were about 35 of us in total. Two ladies had to wait a couple hours upon checking in because their room wasn't ready, but beyond that I didn't hear about anyone else having issues with the check in process. The rooms were nicely done with touches that gave them an extra touch. Love the fact that there is a fireplace in each room. The room I had was a standard 2 bed room. It was a small room, which was one of the reasons that I only gave this hotel 3. I believe you technically could fit 4 people in the room, but it would be a tight fit. The bathroom was very spacious and stocked with standard items (shampoo, conditioner, bar soap, e.t.c) The shower head as higher then most hotels which was a super plus because usually the shower heads in hotels are low and makes it difficult to take a good shower. The arrangement of some of the rooms in the hotel itself is kind of weird. There are certain rooms on the second floor in which you go to the elevator and then have to go down a flight of stairs. Staying on the second floor, getting to the pool area was tricky because you had to go to one end of the hotel and go down about 3 flights of stairs. They have a game room, I walked by it, but didn't use it. I believe it's open at 9 or 10 a.m. and closes at 9 p.m. All of the supplies (paddles, balls, e.t.c.) are kept at the front desk. Breakfast is included with your stay. It includes your choices of egg and you can also order bacon/sausage and potatoes on the side. And then there is a breakfast bar where you can make your own waffles, toast, oatmeal, yogurt, fruit, e.t.c. The breakfast is very standard and nothing that I was getting all excited about. It did the job and offered what was promised, just don't expect anything but basic. All the employees that I encountered were very nice and informative when asked questions. Overall, would I stay here again? Absolutely! The flaws wouldn't keep me from coming back or recommending it to people.

    4
    « Big Bear's Secret Retreat »

    I'm not a camper; I don't like to fish, but I love the beauty of the mountains, the smell of pines, and the tranquility of a restful retreat. Add a feeling of luxury in a charming chateau that opens to a grand parlor with chandeliers and high ceilings and you have the best of both tastes. I'm happy to report that the breakfast is hearty and the staff is quite accommodating, but I also want to keep it a secret so I can return without crowds. My only disappointment, and why I didn't give it an excellent rating, is that, sans breakfast, the restaurant is only open on weekends.

    5
    « Charming hotel with great staff »

    We loved the central location and the grounds were beautiful. Plenty of parking. The breakfast was much nicer than a continental breakfast. Eggs benedict and omelets were included and cooked to order.

  • 5
    « family trip »

    Love this property and location. The pool is set under tall pines with a large open and well maintained lawn bordering on woods. The breakfast that is served is a real and good quality meal. We will stay here again.

    5
    « Mountain Retreat »

    Just an overnighter following a family BBQ nearby. My sister and husband had booked their own room and we planned on touring the lake area the next day. We arrived just before dark and liked what we saw...plenty of ambience and old world charm. I had requested upper floor with a balcony and upon check-in at approximately 8:00pm, was told those rooms were taken. However, for just $5 more I could upgrade to a room with jetted tub in the bathroom. Of course, I said yes! The room was spacious and nicely decorated with beautiful armoire and gas fireplace. In the morning I enjoyed the view from my balcony overlooking the swimming pool in a park like setting nestled in the pines. The breakfast experience was the best of all BW properties I have stayed. The room was huge, buffet fresh and well maintained. Best of all, we had eggs to order from a menu, included with the nightly rate!! Would return if visiting the area and recommend to friends & family.

    4
    « The nicest Best Western I've seen. »

    Elegant and quiet. A very nice place for a couple or family. There are some things in walking distance. I liked the entry way and the back of the hotel. About two miles from village drive and a quick drive up to the ski area or golf course.

    5
    « Exceptional Service! »

    We always stay at the Best Western Big Bear, we have been going up for years now and wouldn't stay anywhere else, they are always so accommodating and friendly. They have beautiful grounds and pool area to relax by and a great breakfast included every morning.

    5
    « Great fun for the family! Clean rooms, and friendly staff. »

    Perfect place to stay for families with kids. Game room, pool, hot tub, restaurant, everything you need. The room was clean. Breakfast was easy and delicious. We brought our family dog too. The room had a dog bowl for water, and potty bags.

    5
    « The Best Best Western! »

    We were looking for a quick get away from L.A. and had been wanting to stay at Big Bear for a while. Our Dog Kate always goes with us and this was one of the few hotels in the area that accepted dogs. Best Western easily surpassed our expectations. The room was super clean, stocked with complimentary dog bowls & dog bags. The woman at the front desk was the nicest and most genuine hotel desk clerk we've run into (the 4 star places are really nice but it's all corporate fakery). It was so nice we added an extra night. Fireplace in the room, four season jacuzzi on the patio. Comfy bed. We had to leave at 3am to be back to work in time and needed the security gate opened on the backside because our dog was limping a bit painfully after an extensive hike (she tore a couple pads) and the gentleman working the desk overnight (24 hr front desk service!) got to it right away. We stayed in mid-May which I assume is the "off-season" so the rate was much less than normal and very few tourists around so that was nice. As a "tourist" I prefer not to be in the company of a sea of tourists if you catch my drift. Also, the breakfast is cooked to order (eggs, potatoes) and complimentary The nearby Castle Rock trail was a blast - steep but fun. We like a challenge in a hike. Just walking along a path is not quite our speed. Plenty of boulders to climb, sweeping views and a running stream to guide you back down - a lot of the trail is barely discernible which we also like.

    5
    « A great experience »

    I found this Best Western in Big Bear the best one I have been at. This is a high quality motel that is verging on a hotel. You enter a nice size lobby with a piano and fireplace. You are great by a very friendly but professional staff. The room I had was very clean and had a fireplace. Some of my family members were in rooms that not only had a fireplace, but a Jacuzzi. The continental breakfast was quite adequate and included hot oatmeal and make-your-won waffles. In addition, we were given breakfast coupons upon check in which enabled us to have several choices of a egg dish with bacon or sausage and potatoes. Two things that could improve: We had no control in our room of heating/air conditioning. We had to ask for this service. In addition, the shower curtain was not quite wide enough, so if you are not careful, water goes on to the floor. Overall, however, I would certainly recommend this place for those who want to stay in Big Bear Lake, California.

    5
    « This hotel is awesome! »

    We had a great time with our dog. It's hard to find a hotel that really helps out with a pet. The place is super cute. The bedrooms are cozy and the hotel staff is really nice. The free breakfast was awesome. Real bang for your buck. I would recommend this hotel to anyone.

    4
    « Great find »

    I had never been to Big Bear before so I referred to Trip Advisor and went by price. I planned a quick overnight midweek snowboarding trip with my boys since they had a day off from school. We arrived about 6ish on a Tuesday night and we were welcomed with a smile. The check in process was a breeze. Since we had our dog with us we were placed in one of the rooms down below near the game room. I do love it when hotels accept dogs as it makes a hotel feel more like home and gives you the option of bringing your dog along for the trip. The hotel is decorated as a fancy chateau which is kind of out of place for rustic Big Bear, although it did make you feel like you were staying at a fancy place. The breakfast included was great! You were able to choose off of the menu hot breakfast items. The gentleman running the restaurant takes great pride in his job and it shows. Thanks to the Best Western for a great stay. If in the area again I would choose to stay here.

    5
    « Big Bear Chateau, Big Bear Lake »

    Hi, Big Bear Chateau is excellent. The rooms a comfortable, private and relatively quiet. The restaurant is very good. I would recommend staying at BW Big Bear to anyone. WARNING: DO NOT STAY AT BW 29 PALMS!!!! The Best Western 29 Palms is the opposite. It is noisy, dirty, and the food is very limited (oatmeal and coffee). The front-desk staff is unfriendly. I had several problems and received no help from the staff or owner.

  • 5
    « 3 night-stay during a leisure trip. »

    The BW Chateau is well located, not too far from a commercial center, on a quiet street. The staff was courteous and quite friendly.. The room was spacious and the bed was comfortable. The breakfast was excellent and the staff at the kitchen was prompt and courteous.

    5
    « Breath Taking »

    Let me start by saying I live here in Big Bear Lake for fifteen years. I do "staycations ", and I have stayed all over this valley. It takes a lot to impress me, and I'm serious about quality. I work in a "Land Mark" restaurant, and I'm constantly recommending places to stay. Just today I was able to give a good review of you twice. From the moment I walked in I knew this was going to be special. Marble, Antiques, Art, and Chandeliers. Breathtaking. Front desk personnel Sherri, Penny, and Todd make you feel so special. Professional and friendly, they exude Big Bear Attitude. Loved them all. Special shout out to Alfredo and Moses for the excellent complimentary breakfast. Started my day off right eating in the beautiful dining room. I also need to mention a hard working man named Casper. Quiet, but smiling, he makes his way around the hotel with precision and pride in his work. Your staff is phenomenal. When I got to the room, it was a "wow" factor I couldn't ignore. No plain boring white walls, instead an apricot tile feature with white walls to make it pop. Ladies, it's great color for enhancing your skin tone. The fire place reflecting off the armour is so serene. Then to be able to walk out onto your own balcony, right into the pine trees, what more can you ask for? Haven't even begun to tell you how much fun we had playing in the game room. So much laughing and competition with each other. The exercise room kept up our figures and gave us an opportunity for some much need gym time. I took advantage of their complimentary coffee and tea center in the lobby, and enjoyed all the little alcove and sitting areas on every floor. I spent four wonderful, relaxing, and happy days here with my friend,and on behalf of both of us, thank you. You all went above and beyond any expectations I had and I will proudly recommend you to all my guests looking for a special experience here in paradise.

    5
    « Doesn't belong in Big Bear! »

    This hotel is way too nice for big bear. I was not expecting much, but was really shocked at the hotel. It was nicer than most hotels costing 4x as much per night. Room was very clean and the service was incredible. The only complaints I can come up with but this goes with most hotels is the noise. Walls seem pretty thin and you can hear your neighbors and anyone in the hall way. However, I have stayed at Ritz Carltons that were just as noisy so I did not ding this for this hotel. I will definitely be staying here again.

    5
    « no 1 big bear »

    front staff and breakfast is the best for the big bear mountain location at this hotel. staff members to call upon are penny or sherri so many things to do in the area if you care to relax, that is good also. family and friends can even cook out and enjoy the pool area

    3
    « Best Western Big Bear Chateau, Big Bear Lake »

    The location of the hotel is great if your skiing at Bear Mountain Ski Resort. Complementary breakfast was alright, food came quickly. The gym and play room was nice. Rooms and hotel was clean, staff very friendly. My only complaint is the noise, the do not seem to be insulated, you can hear your neighbors casually talking in their rooms.

    4
    « Cozy Mountain Hotel »

    Rooms were small but clean, cozy , and affordable. The wifi worked great, and the gas fireplace was a nice touch (though it hisses a little loudly). Mattress was just a touch on the too firm side (compares to other hotels). The gyms was small it sufficient to beak a sweat if you need to. It's not quite near town center but there is a trolley that stops in regularly so you don't have to drive.

    4
    « Better than expected! »

    My husband and I were looking for a quick and affordable weekend getaway and the Best Western Big Bear Chateau did not disappoint! The price was right, the location was excellent, and the stay was peaceful. We were surprised by the decor of the hotel, sort of a Greco-Roman-1940's look (not the best description I'm sure), but our room was very cozy with a large armoire, dresser, and marble-lined fireplace. Our room also had a jacuzzi tub, which we tried for the first time ever (just a tip, it is quite loud so don't expect a very relaxing soak). We love staying at Best Westerns because breakfast is included, and this went way above the usual waffle-maker and o.j.! In addition to the regular breakfast buffet, the kitchen made omelets, bacon, sausage patties, seasoned potatoes, and eggs benedict to order. Got our mornings off to a great start!

    3
    « Poor Staff Nice Rooms »

    The rooms are clean, the breakfast is great. The hotel staff is a D minus, if that. Penny is the only professional person working the front desk that is worth speaking with. The others, highlighting the Hotel Manager is a joke. It's true ANYONE can get a job, at least at this hotel. I am not sure what their hiring process is but it can't be too challenging when a Hotel Manager like this one is on site. I feel terrible for the employees working for her. She was rude and spoke down to all of them. With so many other places to stay in the area I wouldn't stay here as the prices are more expensive and the customer service is embarrassing.

    5
    « We love our stay..ju »

    Great place to stay during your ski trip . Only 10 min away from the Big Bear ski slopes .Cosy rooms with fireplace , comfy beds, warm comforters .You can have dinners right in the hotel or take a short drive to the village , where you can find a variety of tasty dining options.

    4
    « Really nice fkr the area »

    We were pleesently suprised at how nice this Best Western was. Good reception amd nice friendly people. Hotel was clean and rooms were comfortable. We had a fireplace in the room. Easy to get to the slopes and within walking distance to stores and CVS. The breakfast was decent and the hotel in general was nicely kept.

  • 5
    « Not a disappointment! »

    This hotel is for the couple that wants to be away from "The Village" and all the traffic. Extremely clean and the staff very friendly. A bonus is the breakfast provided in the morning. Excellent choices and food was good. A great beginning to a wonderful day in Big Bear!

    2
    « Running toilet all night and took 15 hours to get looked at »

    The room was very musty also and staff were not at all helpful. I had to move room due to a toilet running all night and after telling the staff at 7am, by 7pm it still wasnt fixed. For $150 a night this hotel is not advisable to stay in. The rooms looked old and the wifi is horrible. My netflix kept buffering, thats when it worked at all.

    5
    « Best Western - Best service, Best time! »

    So we stayed at this Best Western with our annual school group. There were 45 families and the staff was accommodating. From the hot jacuzzi, to the game room featuring a air hockey, ping pong table, and billiards table, to the fitness room - to the extensive complimentary breakfast, the free wi-fi, everything was great! I would recommend this place for families - its just down the hill from Bear Mountain resort where we skiied/snowboarded and less than 10 minutes from various tubing places and the big bear village. Super convenient and the staff was fantastic!

    3
    « Nice hotel close to the ski slopes »

    Hotel was very nicely located just minutes from Bear Mnt resort. Rooms OK, clean, but air con was v. noisy. The rom was in the basement area, with a view of a fence... not so good. The reception area very nice and welcoming. The included breakfast was a bit disappointing and could have been much better.

    4
    « Great weekend at BBL Best Western »

    We were in town for a basketball tournament . Good central location. Comfortable rooms, great breakfast and perfect for older kids becauease of the game room. The onsite restaurant was great especially since the weather turned stormy and we didn't want to drive in the snow just to grab a bite! Other restaurants were within walking distance but the food,service and bar was quite good!

    3
    « Tired hotel »

    The decor is tired looking and dated but decent. We only stayed there because of the event we participated in for that weekend. The staff is very nice but the facility needs to be remodeled. They needed more seating in the lobby and the breakfast was horrible. In out room the beds were small and uncomfortable. Nothing worked in the room like the fireplace and heater for the towels in the bathroom. The room was very dark even with the window open.

    4
    « Great Place for the location »

    If you are looking for a hotel type stay that is comfortable and clean, then this is a good place. Its isn't the best, I think that is because is because it is chain hotel. But it was clean, linens are updated, staff is nice, and breakfast was good. The hotel was also quite. I enjoyed my stay. Only thing I'd say was a downer was I felt it was a little more expensive then it should have been. We paid $265, It was maybe worth about $150.00. Since we didn't have any issues and enjoyed our stay we didn't complain about the price. It is an older hotel, but it close to down town, and the local resort.

    3
    « Pretty Expensive given the service »

    This hotel is pretty expensive given the level of service (poor) and location (need car to get anywhere). After being ignored in the Breakfast room we decided to skip trying the lounge. We came in the winter and the pool is outside (seems like it should be inside given that it snows for most of the year here). We didn't try the exercise facility since we were snow sledding but I did peak in and it seems pretty functional.

    5
    « Great hotel in Big Bear »

    I stayed at this hotel while on a skiing trip to Big Bear. The hotel is located just a mile from the slopes at Big Bear Resort and the room prices are very reasonable. I loved how clean and comfortable my room was, including the gas fireplace. They also offer a hot breakfast that is free, along with fresh fruit and numerous other food items that would satisfy the needs of most food critics. The hotel also has a lounge and restaurant, however they operate on limited hours so check with the staff at check-in. There are also three restaurants within walking distance of the hotel along with a liquor store. The hotel is located just off Big Bear Blvd, which also offers more dining choices. Three star hotels are few in this area and Best Western is certainly deserving of its three stars.

    4
    « Comfortable but dated »

    This hotel is a nice hotel but the decor is quite dated. The rooms were comfortable, breakfast was fairly good and there is always coffee available in the lobby. The swimming pool was shut for the winter season which is a shame as it would have been nice to have a dip after a days skiing. Some restaurants in walking distance and bear village a short taxi ride or longer walk. Walgreens is 2 min walk from the hotel. The ski resort (big bear) is about a 5 minute drive from the hotel and snow summit resort slightly closer.

  • 4
    « Great Location, Easy Stay »

    This was my 2nd visit to this hotel. Great experience. Nothing really to complain about. The hotel could use a little updating and maybe room service. All in all for the price, including breakfast every morning it is a great deal.

    5
    « Best Western Big Bear Chateau »

    Me and 5 friends travelled to big bear for a weekend getaway. We visited the best western for one night with two rooms. Both rooms had a balcony and also a fireplace. The rooms were big, clean, and quiet. The hotel staff from the front desk attendants to the cooked to order breakfast were awesome. At night we enjoyed the live music and bar area. I would recommend if you are travelling to big bear to check this place out. It has a game room for kids, and a place for adults to relax.

    4
    « Solid chateau style hotel! »

    I stayed here New Year's Eve and I must say I was impressed! I only had some slight trouble checking in, for some reason my reservations I made could not be found by the clerk. We eventually figured things out and got a room. The rooms are clean and has the cabin like feeling with the fireplace. The balcony was awesome too! Great location, bear mtn is right up moonridge. Don't know what else I can say about this place but trust me you won't be disappointed. Stay here!

    5
    « Very Nice Stay! »

    As someone that travels fairly often for business and pleasure, I highly suggest the Best Western Big Bear Chateau. Our family found the location outstanding, close to the mountain, overflow parking with shuttle (walking distance0 and restaurants and the village. The hotel was well kept and clean and the complimentary breakfast was outstanding! The staff was truly friendly at all areas to include the front desk, restaurant and bar area, nice job on hiring the right people. Please understand the decor of the hotel is a little dated, the accommodations are comfortable and if you expect something in the design style of 2016, this is not the right choice for you. All the basics were delivered well and the location and experience was outstanding. AND, I travel allot and am a snob at times, but this hotel worked well for what we paid for..

    5
    « Awesome Snow Days »

    Beautiful decor of hotel and full breakfast. Pool and air hockey tables make for hours of fun. Staff are friendly and knowledgeable. Located close to village, activities and slopes. Clean and comfortable rooms and beds. Awesome fireplace in room.

    4
    « Big Bear in the Spring. »

    I stayed here over spring break and it was a nice hotel. It has a nice pool area with a lot of native birds around. It also has a nice breakfast. The beds were not that comfortable and the walls were a little thin.

    3
    « Not bad »

    We stayed here because it had a pool (which we never ended up using). The property is fine. It's a little ways away from Big Bear village, but not far. Not walking distance though. We had to go back and get our room switched since we booked (and paid for) a room with a balcony and the first one they gave us did not have one. The breakfast that was included was fine, not great, but about what you'd expect from a Best Western. There was always parking, and it was convenient to hiking, the zoo, the lake, anything you want to do in Big Bear, but you do have to drive. If we go back to Big Bear, I would likely find a cabin to rent instead of staying here, just because I think I could find one of a comparable price and it would offer a little more privacy and more space.

    4
    « Good with one exception »

    We stayed for three days in October 2015. The breakfast here was fantastic (and also the guy who made the breakfast)! The front desk staff were also really nice. The hotel itself is dated, and has a lot of quirks. It needs new carpeting. My daughter called it the Castle and enjoyed exploring the different levels and hallways. My only real complaint was the bed! It was the WORST bed I have ever slept in. A rock hard mattress that made our hips and shoulders ache the next day. It was like sleeping on a cement slab or the floor. Please get new pillow top mattresses or foam toppers! The beds were also full size which was too small for two of us. We would come back if the beds were changed.

    3
    « Big Bear during NYE was so expensive »

    very nice entrance area, free tea, apples, good location, noisy hotel, thin walls, uncomfortable bed for king size and so expensive We were here during the NYE two nights, I could not find anything reasonable for 3 of us (2 adults, one 7 year old)

    2
    « Hotel Needs Updating »

    The hotel is in a serious need of an update. 2nd floor still required stairs, even with an elevator. Staircase rails were loose. I fell on the stairs. Room was run down. Hair in one of the beds. Breakfast was ok. OJ was watered down. Oatmeal was runny. Overall, just not a good experience. We do not plan to stay again.

  • 1
    « Avoid staying here! Worst customer service! »

    During our stay, there was a water main break that occurred on 12/24/15 at 1am that affected our experience at the hotel. Because there was no running water, our family froze that night with the heater unoperational (as it needs water to operate) and therefore had a very restless/sleepless night. We had no water in the morning to brush our teeth with and none of us were able to shower. We were not able to flush our toilets and the smell from this as you can imagine was horrible as it was eventually coming from EVERY ROOM in the hotel. My youngest daughter needed to use the bathroom after we checked out and all the toilets in the lobby had feces, blood, urine and paper towels to the brim. It was the most disgusting and horrible thing to experience on your family vacation. I have two small children and they have been traumatized and still remember it two weeks out. I contacted the hotel on a full refund for my night and the only response I got was a "we will try better next time." Although the water main break was not their fault, I believe that when you make an agreement to pay for a hotel stay, the basic necessities should be offered otherwise you should refund the paying customer (no heat in 30 degree weather, no running water, no use of toilets or shower!) I believe those are basic needs. Their response was unacceptable! I would not recommend staying at this hotel and will never be coming back.

    5
    « good value »

    Clean, close to ski slopes, excellent breakfast included, not the usual "continental breakfast" - a full breakfast and kids eat free. Lobby has nice fireplace and Christmas tree during the holidays. Convenient to both Big Bear ski slopes.

    3
    « Nothing fancy but comfortable bed and good breakfast included »

    Since it was the Holidays and a last-minute booking, we didn't have any other choices in Big Bear so we paid >$320/night! Very expensive for this typical 3*** hotel! If I would have paid $100/night then this would have been a great value, but since we paid >$320/night, I expected a lot more! Overall, everything was ok, except for the good made-to-order breakfast and close proximity to Bear Mountain Ski Resort. In-room service was slow, and the Free Internet was extremely slow or unreliable!

    3
    « Staff Not qualified to handle major problem »

    The main water pipe cracked in the middle of the night and we were woken up to a very loud noise. There was no water in the hotel, we went to inquire and they told us it would take an hour or so to fix. 6 hours later no water and the staff were not experienced in dealing with the situation, they were overwhelmed. The dryer in the hotel did not work either and the staff could care less.

    4
    « ONE OF THE NICE HOTEL IN BIG BEAR LAKE »

    This is one of the best hotel that I have ever stayed in Big Bear Lake with convenience location. The most important thing I needed to mentioned is this hotel provides Full Breakfast daily, which is make to order at your choice from their menu, their staff is nice and helpful, overall experience is great, you and your family will like it. I thing I should say VERY GOOD.

    5
    « The Trip of a Lifetime »

    My husband and I went to Big Bear to celebrate our 1 year anniversary and were blown away by the beauty and uniqueness of this hotel. It exceeded our expectations and we look forward to coming back in the future.

    5
    « Awesome Hotel »

    Came in for just a night & absolutely loved it. It had been years since I've been here & oh how did I miss it. It was a pleasure getting to see Penny again, she's very kind. The hotel had live music at the bar Saturday night which was nice to enjoy while sipping on a hot chocolate. Thank you all for an awesome weekend.

    5
    « Beautiful hotel and great location »

    My boyfriend and I decided on a last minute snow getaway to Big Bear. Found this hotel perfect for us! Great location, it was beautiful and comfortable rooms. We used the in room fire place and jet tub and it was exactly what we wanted for a thanksgiving romantic snow day. Would recommend and stay again.

    5
    « Good value for quick getaway »

    Great little Chateau Motel Inn nestled in the mountains of Big Bear Lake quiet convenient and cozy. I reccommend this hotel for anyone who is looking for a quick getaway a place to lay their head on vaca

    4
    « A grand old hotel! »

    We paid GBP 60 for one night - and got a king size bed, fireplace, balcony and a whirlpool bath - and a free breakfast of course! That was great value!! Situated about 10 mins from the village and lake, it is a lovely setting with lots of trees. The hotel is old and grand, but it is a 'chateau' after all!! It has gym and games rooms, which we used during our one night stay. Breakfast was plentiful including a cooked to order breakfast if required. The price we paid made this the bargain stay of the trip!

  • 2
    « Older decor, older used furnishings without a microwave, refrigerator or amenities »

    Rooms are badly in need of renovation. Vibe is grand old hotel with pink chandeliers and lots of tile on floors, walls, fireplace surround, dresser, tables, etc. Control of heating or cooling in your room is a switch, either on or off with instructions to call the front desk if you have a temperature problem. Old dresser had sticky draws making them hard to open and close. No closet but an old armoire sits in room intended to provide a place for hanging clothes but it is shallow make turning the closes hanging sideways to close the door. A small side table near the door holds a one cup coffee maker with paper cups and several plastic cups. Bathroom is fully tiled with a feel that would be appropriate for older hotels. Toilet stuck with constant running water making it necessary to life the ceramic lid and jiggle the float to make it stop. Flushing was weak making two flushes necessary. Fireplace has an on-off switch to light the gas, however during our three day stay it operated properly only twice. I was starting to think it was controlled by the front desk like the heating system, but no, it was just not working right. Balcony was tiny with a sliding glass door that stuck so that my wife could not operate it. Decorative mirror over the old dresser was hanging at an odd angle but we were unable to set it straight. Breakfast is served in a elegant dining room from the past, lots of tiles and plenty of old fashion pink chandeliers. Along the wall is the usual breads, yogurt, hot and cold cereals, fruit, waffle maker, all self service. On the opposite wall is a coffee service with hot water and tea. A small menu is on the table, a waiter comes and takes you order of eggs, bacon or sausage and potatoes with no other options provided. We bused our own table. One morning we hung the "do not disturb" sign on the door while eating breakfast. When we returned a note was under the door advising that no maid service would be provided for that day due to the "do not disturb" sign and if we had a problem with that we could contact the front desk. The maid was in the hall so we asked politely if she would provide service to our room and she said yes. An envelope had been provided with a name penciled on the front with a butterfly sticker. I put a tip into it each day. Odd but their is sufficient parking as we returned the first night after eating dinner and found no place to park. A bar is just off the lobby which was doing a booming business that evening with some of the cars from those folks. We finally saw someone pull out and managed to park at a distance but at least it was parked. I have attached several pictures to illustrate the odd old grand decor and the funny old fashioned furniture. The bed was adequate but we found the pillows lacking. Would I recommend this facility for your next visit to Big Bear? No.

    5
    « Beautiful hotel! »

    We loved the decor, antiques, marble, it had an authentic chateau feel. It was dog-friendly, which we loved as well. Very nice place and wonderful staff. We'll be back for sure! We stayed at a "cabin" type place on our visit last year and it was so small and the bed was so uncomfortable we almost left early. This time we definitely wanted a "hotel" not a cabin. Best Western Big Bear Chateau more than lived up to our expectations and we will definitely be back again and this will be our go-to hotel from now on. Great value and excellent location. We could walk our dogs in any location from the hotel, which was nice for them! It was a great stay!

    5
    « love staying at best western »

    I won't stay any where else, Best Western is a great place, they make you feel like at home.... :) All their personal are very well train from management to housekeeping. I would definitely recommend Best western to anyone.

    5
    « Best place to stay in Big Bear, Ca »

    Best, cleanest, and nicest staff you can ever find in Big Bear area. Everyone would want to help you, very clean room and bed, super breakfast and very safe parking area. They have the best customer service in the area. They go beyond what they can do to get you in as a satisfied customer.

    5
    « A surprising 5-star experience in an affordable chain hotel »

    I was pleasantly surprised at the decor, ambiance, and quality of service at the Best Western Big Bear Chateau. We decided on a stop at Big Bear last minute, coming home from Lake Tahoe. The experience here was much nicer than the expensive resort hotel earlier in the week. We were going for a modest cost for a short 2-night stay to scout the area. We didn't expect a beautifully decorated lobby and rooms with floor to ceiling antique-appearing wardrobe for a closet and carved suite door. The desk staff were so friendly--they made me feel like people I'd like to get to know. No stiffness or phony formality, they were professional and helpful. The included hot breakfast included all the typical help-yourself items, like oatmeal and yogurt, but you could also order omelettes at your table from a limited menu. They were served quickly and courteously. The setting for this hotel is just a block or so off the main drag. There is a Walgreens drug down at the corner. Nonetheless, the hotel seemed removed from the street. The setting was beautiful, surrounded by trees, and there are peaceful views with nothing but forest. Very quiet. Just down the street is an excellent restaurant, the Black Diamond. It's walkable even with a cane. We ate there twice. It was quiet on Thursday and jam-packed with patrons and live music on Friday night. My only complaints would be the brass bed headboard (I like to lean back in bed with my laptop, and I had to use pillows judiciously to get comfy) and a little noise the second night from the adjoining room (our neighbors had the TV turned up and had a rowdy phone conversation where I could hear all the swear words). Perhaps the sound insulation is not so great--or our neighbors were particularly loud. The first night was perfect. For under $100, we got way more than our money's worth--head and shoulders above any similarly or higher priced hotels and other Best Westerns as well.

    4
    « Pleasant, quaint and interesting~ »

    My husband and I were in Big Bear for bicycle business and stayed at the Best Western. Location is within walking distance of several restaurants,etc. The staff were very helpful with recommendations, information and the interior was amazing. Evidently, the owner at one time was from Germany and he shipped beautiful chandeliers, marble from Italy, artifacts from all over Europe. Amazing and delightful. Breakfast can be ordered hot from the menu or continental; rooms are nice and clean and up-to-date. Walls are a bit thin so you can hear loud neighbors above walking. Very pleasant setting and would definitely go back back but get a top floor.

    4
    « A very nice hotel »

    We've always stayed in cabins at Big Bear, but this time decided to try the Best Western Big Bear Chateau. We're so happy we did! The facility itself is lovely and the staff is friendly. Our spacious room (slightly under $100 a night... a very reasonable off-season rate!) had a king bed, a Jacuzzi tub (which, because of the drought, we declined to use), a fireplace and a balcony with chairs. Plus, there is a yummy breakfast buffet included daily, which offers waffles, toast, bagels, etc., fresh fruit, oatmeal and made to order eggs, potatoes and sausage or bacon, plus the usual juices and hot beverages. The only drawbacks were the temperature control in the room (controlled by the hotel) and it would have been nice to include a refrigerator and microwave. The pool was closed for the winter (this was October), but the Hot Tub was available. The hotel is located on a quiet main street, surrounded by huge pine trees. It really is a lovely setting and we hope to return again soon.

    5
    « lovely hotel »

    The rooms are spacious. The hotel's decor is amazing and you really feel like you are in a European chalet. It is close to the Village, restaurants, and ski lifts. It is in a quiet location surrounded by beautiful enormous pine trees, away from the busy main Big Bear road.

    5
    « I shall return" »

    I loved the location, just a couple of miles from Big Bear mountain, and the summit cable cars, and also close to a great food tavern and a good restaurant nearby within walking distance. There are plenty of day hikes in the area, and a great little coffee shop just up the road on the way to the mountain. The Big bear village is a lovely place to visit with plenty of arty type shops and restaurants. The hotel offers a great breakfast, from fresh fruit to continental, and specially ordered cooked to order and served within minutes, and all within the hotel price. There are a couple of super markets a mile down the road, so everything is to hand.

    4
    « My Best Friends Wedding »

    This was my first time staying at the Best Western in Big Bear. With my friends wedding happening on the grounds we all decided it would be best to stay there. The staff was great however the morning of the wedding there was no AC in our room with 7 people in one room getting ready this obviously was an issue we reported it but instead the heat went up. We then decided it was best to open the doors and windows and turn everything off. Other than that my stay was great and the staff was helpful. I would recommend this hotel to others.

  • 5
    « A Special Hotel »

    The Big Bear Lake Best Western Hotel has been consistently excellent each time we stay. The rooms are very clean, the staff is nice and helpful, the breakfast is free (we always leave a tip for the servers) and there are a few rooms where pets are allowed. The hotel has a pool and spa, a fitness room, a rec room and a lounge with live music. The beds are comfy and the hotel is off the busy street. What more could you ask for?

    5
    « One great hotel! »

    I have not been able to find anything bad about this hotel. Very friendly staff, good rates (we were offseason in early October). Great breakfast, a breakfast buffet along with eggs and meat made to order. The rooms are charming with gas fireplaces and plenty of room in your room. I would highly recommend this place.

    5
    « Classy Place to Stay in Big Bear »

    Big Bear is not a Ritz Carlton kind of place, with lots of cabins and low-end motels. So the Best Western was a breath of fresh air, very nicely appointed, great hot breakfast served to you, a nice pool and jacuzzi, well-located close to Snow Summit. There is also a bar, with tacky folk music in the evening. Pet-friendly but not smoker-friendly (yay). Two negatives are the hotel has master-planned air conditioning, so you can't adjust the temp in your room (ours got very hot during the night), and they put us in Room 237, at the extreme end of a long series of corridors far from the lobby.

    5
    « Beautiful Big Bear »

    This is a great hotel. The rooms are very nicely appointed. We usually check in and then head out to the back to have some fun by the pool. It's next door to a convenience store and the Black Diamond Tavern, so dinner and drinks are within walking distance. The staff is very friendly and accommodating.

    5
    « Nice Hotel »

    Location is good and loved all the amenities they offer (pool, jacuzzi, gym, free breakfast (made-to-order), cafe on premises, etc). Our room had a towel rack warmer and a whirlpool jacuzzi tub. Beds were comfy.

    5
    « Nice place to stay »

    We enjoyed our stay and the room was very clean and comfortable. The breakfast was very tasty and the staff was very nice. The location was perfect for our weekend get a away. The weather was beautiful!! We would recommend this Hotel to family and friends and look forward to staying again.

 

Getting to the hotel ...

All directions
·From: The north. Take Interstate 10 west from Palm Springs. Exit at Orange Avenue in Redlands. Go a couple of blocks to (Highway 38)/ Lugonia Avenue. Turn right and go 50 miles to Big Bear City. Stay on Big Bear Boulevard go six traffic lights to Moonridge Road. Turn left Best Western Big Bear Chateau is one block up on the left. ·From: The east. Take Interstate 10 East from San Bernardino to Highway 30 North, to Highway 330. Highway 330 to Running Springs and Highway 18 to Big Bear Lake. Turn right at the Big Bear Dam go three miles. Look for the big sign "Welcome to the Village" (on your right is Chevron and Starbucks is on your left). Turn left go five traffic lights to Moonridge Road. T...

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