ROOM 1
ROOM 2
ROOM 3
Promotion code

Best Western HOTELBERN, Berne

4.0/5  - basé sur 516 notations.
Zeughausgasse 9, 3011, Berne, Switzerland - See map

The Best Western HOTELBERN is situated in the center of the old town, only five minutes walking distance from the train station and 130 meters from the city parking Metro. Inside of the historic front a modern interior is hidden. The hotel is located next to the famous Zytglogge Tower and the French Church. All rooms have their own bath or shower, direct-dial telephone, radio, television, wireless LAN, kettle, hairdryer and safe. The Best Western HOTELBERN is the ideal starting point for shopping expeditions under Berne's historical arcades and visits to the countless other attractions and cultural institutions this medieval city has to offer. Volkshaus 1914 Restaurant and Bar Bern, the meeting place in the heart of Bern! Enjoy traditional dishes newly created with fresh ingredients from local producers. Stylishly furnished, Art Nouveau combined with new style. Open all day from 6:30 a. m. Enjoy your stay.

Best Western

HOTELBERN

LABEL_ITINERAIRE

LABEL_DEPART:

LABEL_ARRIVEE:

Hotel advantages

  • Restaurant
    Restaurant
  • Cocktail lounge
    Cocktail lounge
  • 24-hour front desk
    24-hour front desk
Show More Show Less

Guest reviews

In partnership with tripadvisor fr
based on 517 guest reviews
NOTE ISSUED
Excellent
104
Very Good
254
Average
128
Poor
22
Terrible
9
REFER TO NOTICE
Business Business
186
Couples Couples
141
Family Family
84
Friends getaway Friends getaway
38
Solo travel Solo travel
40
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"Nice Hotel"

3
25/06/2018

The hotel was nice and clean. The hotel location was near city center so it was close to city transportation . The beds were very hard and uncomfortable. The room was good sized with a view of the rooftops. Breakfast was not included. Parking was in a lot about 1/3 mile away from the hotel.

HOTELBERN, Front Office Manager at Best Western Hotelbern, responded to this review
Dear Diane, thank you for your stay and taking your time to write us a review. We are happy that you enjoyed your stay, but we are very sorry that the bed was too uncomfortable. Nevertheless, we hope to have the possibility to welcoming you again in our hotel at another date. Thank you and best regards, Andrea Marbacher

"Good location in city"

4
06/06/2018

Centrally located in town and near train station. Close to most tourist attractions. There's a good restaurant located within hotel which you can hold closed door events for up to 30 pax. Supermarket is located few steps away. Hope the door key can be changed-old fashioned bell that's really heavy.

HOTELBERN, Front Office Manager at Best Western Hotelbern, responded to this review
Dear Keneng Thank you for your kind feedback. We are happy, that you enjoyed your stay over all. We are also happy to let you know, that in September 2018 we start renovating our hotel. And after the renovation, the door keys will be a light key-card. We are looking forward to welcoming you back again in our hotel. Best regards, Andrea Marbacher

"Rockstar - A. Marbacher"

5
28/04/2018

I got a bit late in reaching the parking zone where our Tour Bus was parked and the lady at Front office A. Marbacher helped me connect my tour operator even though I was not a guest at the hotel. She helped me inform the tour operator that I'll be there in a while thereby not missing my bus! Thanks a ton.

HOTELBERN, Leiter Front Office at Best Western Hotelbern, responded to this review
Dear Ravi, thank you for your kind feedback. We are happy to help all the time. Best regards from Bern and all the best, Andrea Marbacher

"Great location"

5
26/03/2018

Two night stay for businesses, within walking distance of main train station, old town, shops, restaurants, and the river. Hotels provide vouchers for tram, buses, and funicular. Bring toiletries such as shampoo, but these are available on request.. the key is on a large metal fob. Restaurant on site, but several close by. Bilingual staff very helpful. Rooms are compact. Common room with iron and ironing board.

HOTELBERN, Verkaufsleiter at Best Western Hotelbern, responded to this review
Dear Pauline D Thank you very much for your kind review. We are very glad you enjoyed your visit and we will gladly pass on your positive feedback to our staff. We look forward to welcome you back and we wish you all the best in the meantime. Best regards - Claudia Mende - Sales & Marketing

"Great centrally located hotel"

4
12/02/2018

If you need a clean and moderately priced place to stay in Bern this hotel is perfect. We had a adequately sized suite for our family that gave the three of us enough space to spread out. We had a lovely balcony that allowed us to take in the architecture of Bern. The complimentary breakfast was a nice touch so we did not have to worry about finding a place to eat. We really like the location as it was easy to head out to sight see, as everything is walking distance from the hotel. We also found it easy to get to the train station for travel. There is a department store right next door so if you need snacks or anything it is right next door.

HOTELBERN, Leiter Front Office at Best Western Hotelbern, responded to this review
Dear TravellinMama17, thank you for your kind feedback! We are happy to hear, that you enjoyed your stay in our hotel and that you took your time to write us a review. We are looking very much forward to welcoming you once again in our hotel. Best regards from the capital city, Andrea Marbacher

"Excellent price value"

5
12/01/2018

Centrally located, just in the old town, near Bundeshaus and shopping arcades and Cathedral. , excellent price value, really friendly staff (Reception), nice, clean and spacious rooms. Restaurant attached with good local cuisine.

HOTELBERN, Verkaufsleiter at Best Western Hotelbern, responded to this review
Dear Peter F Thank you for this lovely feedback. It is great to hear you enjoyed your stay overall. We would be please to welcoming you back in the nearest future. Best regards, Claudia Mende - Sales & Marketing

"Nice hotel"

4
03/01/2018

Nice hotel in the very centre of Bern. Rooms are small, but clean and tidy. Bathroom is very small and it makes certain discomfort. Staff is friendly. Breakfast is quite good for that small hotel with large selection of meals.

HOTELBERN, Verkaufsleiter at Best Western Hotelbern, responded to this review
Dear Dato13 Thank you for your recent stay in our Hotel. We are happy to see you felt comfortable and would be pleased to welcoming you back in the future. Best regards, Claudia Mende - Sales & Marketing

"Centrally Located Business Hotel"

3
09/12/2017

Located in the heart of old town, it makes sightseeing and getting to train station easy. However the rooms are old and in great need of a makeover. Restaurant offers good venue for private dinner function of up to 25 pax.

HOTELBERN, Leiter Front Office at Best Western Hotelbern, responded to this review
Dear guest Thank you very much for your highly appreciated feedback. With pleasure we announce, that next year we will start to renovate all the rooms in our hotel. We are looking forward to welcoming you in our new renovated hotel again to convince you from our services. Best regards Andrea Marbacher

"Perfect location"

5
07/11/2017

Everything was good in this hotel. The location is just perfect. The room was nice and clean. The duvet was so wonderfully thick and soft, I slept so well. That been said - the church bells do disturb a little bit early in the morning (maybe they do also in the night but I wouldn't know, I was sleeping :-). The breakfast was very good. I was very happy with this hotel.

HOTELBERN, Leiter Front Office at Best Western Hotelbern, responded to this review
Dear guest, thank you very much for your kind and positive feedback. We are very happy to hear, that you enjoyed our rooms, the furniture and our location. That you enjoyed your whole stay in bern is a pleasure for us. We would be very happy to have the possibility to welcoming you again in our hotel. Best regards from Bern, Andrea Marbacher

"Nice hotel in a perfect location in the centre of Bern"

3
17/10/2017

Nice hotel in a perfect location in the centre of Bern. An excellent place to stay for everyone who likes to stay in the centre of the city. The only thing I didn't liked: The bed are too hard, really! Rest is good.

HOTELBERN, Leiter Front Office at Best Western Hotelbern, responded to this review
Dear guest, Thank you very much for your kind feedback. We are happy to hear, that you enjoyed your stay. We are very sorry to hear, that you did not like our beds. We hope to have the possibility to welcoming you again in our hotel. Best regards from Bern, Andrea Marbacher Front Desk Manager

"Exactly what I wanted"

5
28/09/2017

The best thing is the location - in the center of Bern close to everything! But there are many other good things as well. I had a single room for four nights & it had everything I needed. Breakfast was good & varied although chaotic a couple of mornings. After a day (and evening) of touring and enjoying Bern I appreciated the English language TV channels...British mysteries - my fav! Friendly staff. I would definitely stay here again.

HOTELBERN, Leiter Front Office at Best Western Hotelbern, responded to this review
Dear Barb Thank you very much for your highly appreciated and positive Feedback. We are happy to hear that you enjoyed your stay in our Hotel. We would be very happy to have the possibility to welcoming you again in our Hotel. We wish you all the best! Warmest regards from Bern, Andrea Marbacher

"Just an okay hotel"

3
21/09/2017

We only stayed one night recently and the best thing going for the hotel is the location. We had to park our car about 5 mins away in a garage, it worked. The hotel is around the corner from the main areas, but the hotel was just okay. If you get a good price go for it, I think I overpaid for what we got, but it was a rush visit. Bedding is nice.

HOTELBERN, Leiter Front Office at Best Western Hotelbern, responded to this review
Dear Guest Thank you for your Feedback. We are very sorry that you did not enjoy your stay in our Hotel. As we are in the middle of the City, we do not have the possibility for an own car park. The parking we suggest is the nearest in the City and quite easy to reach. We would be happy to welcoming you again in our Hotel and to have the possibiity to convince you with our Services. All the best wishes you Andrea Marbacher, Front Desk Manager

"Nice area, hotel was Ok, done the job"

4
05/09/2017

We arrived here as a stop of on our way to italy, there was 3 of us and we had a family room, the room was sizable but the Wifi was terrible, barely worked at all, room looked a little tired and shabby but was clean and comfortable, parking was pricey but thats to be expected in switzerland as nothing is cheap, a short walk from all the shops, it was quiet enough, but being on the 6th floor you are quite away from all the hustle and bustle below. Staff were helpful and friendly

HOTELBERN, Leiter Front Office at Best Western Hotelbern, responded to this review
Dear Tracy Thank you very much for your Feedback. It is always very nice to hear that our staff is helpful and friendly. We are sorry about the WIFI, normaly it works without any Problems. But we will double check this case with our technician. We hope, that you could enjoy your stay in Berne and that we will have the pleasure to welcoming you one day back in our Hotel. Best regards Andrea Marbacher

"Location, Location, Location"

5
26/08/2017

This hotel is extremely well situated in the centre of the beautiful old town. I had an inside facing room which was quiet and immaculately clean. The bed was Swiss-style and comfortable. It was quiet. The staff were very efficient and helpful. I ended up leaving behind a jacket in a wardrobe, because it had been warm and sunny throughout my stay and I ended up not needing it! After a brief phonecall they sent it to my next location without charge and it arrived two days later. It is a classic mid-range city centre hotel.

HOTELBERN, Leiter Front Office at Best Western Hotelbern, responded to this review
Dear Stefan Thank you very much for you highly appreciated and nice Feedback. We are very happy to read that you enjoyed our Location. Very nice is as well the compliments for our staff. We will let them all know. We would be very happy to welcoming you again in our Hotel. Best regards Andrea Marbacher

"Totally convenient and comfortable"

4
17/08/2017

Just few minutes walk from Child Eating Fountain, the Zytglogge and Bern Central Station, so we are very close to the shopping areas and reach public transportation with ease. The room we stayed are not big but clean, comfortable and quiet (we stay on the 3rd floor). Breakfast was great for me. Bacon and drinking yoghurt (bluberry flavour) were my favorite breakfast menus :D What I appreciate the most is the hotel staff, the ones I met were absolutely professional, I really mean that. They could provide you all the things and assistance you expect that a high standard hotel can. I wish they can see my comments and I would like to thank all of them again here. I really enjoyed my stay there!

HOTELBERN, Verkaufsleiter at Best Western Hotelbern, responded to this review
Dear Ruslanli Thank you for this great review. We are very happy to see you was content with our facilities during your stay. I just forward your comment to our staff members. Once again, thank you for your feedback and we hope to welcoming you back in the future. Best regards, your Hotel Bern.

"Good Hotel in the Center "

5
07/08/2017

Lovely staff. Rooms are big . Worth the money . bathroom is small but so clean. We enjoy our stay there but Bern is so quite it is better to stay in Interlakn is much adventure and active until midnight

HOTELBERN, Verkaufsleiter at Best Western Hotelbern, responded to this review
Dear Habib S Thank you for this great Feedback. We would be pleased to welcoming you back in the future. Best regards, your Hotel Bern Team

"Cosy affordable Hotel"

4
06/08/2017

The hotel itself was in a great location in the old town close to everything. The room we stayed in was a little small but was comfortable and well priced. The staff were extremely friendly and helpful. Fine for solo or budget travellers.

HOTELBERN, Verkaufsleiter at Best Western Hotelbern, responded to this review
Dear Guven P Thank you for staying in our Hotel and the positive Feedback. It would be a pleasure to welcoming you back next time you are in Berne. Kind regards, your Hotel Bern Team.

"Big, cozy room"

5
31/07/2017

Our room was huge, for American or European standards, it does not matter. The location was superb just around the corner from the Clock Tower. The beds were comfy, it was nice to have a table, chairs, and a coach to feel more at home than in a hotel. While other posts mention the decor as outdated and trying to be modern, that is not something I really care about in a hotel, and the hotel was plenty clean and well kept up. I would highly recommend staying here, as long as you are good with no air conditioning and leaving very nice windows open that get a greet breeze to keep the room cool.

HOTELBERN, Verkaufsleiter at Best Western Hotelbern, responded to this review
Dear krenno2 Thank you for your stay and the following review on tripadvisor. It is a pleasure to hear that you have had an enjoyable stay with us and we thank you very much for sharing your feedback with us! We looking forward to welcome you again in our hotel. Best regards, your Hotel Bern.

"Good Location, but..."

3
25/07/2017

Switzerland is expensive, and Bern is not any different. My wife and I were looking for a nice, reasonably-priced hotel around the old town of Bern. We were excited to find the Best Western, a 4-star property right on the edge of the old town (a one minute walk from the Bern Clock Towers and many other attractions. The pros: great location, the staff, relatively reasonable price, cozy. The cons: this is not a 4-star property. The room was small even by European standards, the bathroom was small, there was no A/C (there was a window and a standing fan), and the key was a physical key with a weight (??), so we gave it to reception every time we left the room. In truth, this hotel feels like a budget hotel. Did the Best Western do the trick? Yes, it was a safe and relatively comfortable accommodations. Check in and check out were quick and efficient. We parked in an underground garage located less than 500 feet down the street. This is not a bad option for Bern, which can get very expensive. However, do not expect a 4-star level property.

HOTELBERN, Verkaufsleiter at Best Western Hotelbern, responded to this review
Dear Nadav K Thank your for your feedback regarding your stay in our hotel. Furthermore, we thank you for the positive as well as negative inputs. It always helps us to improve our quality standards. We hope you enjoyed your time in Bern nevertheless and send you our best regards, your Hotel Bern Team.

"Not the best but not bad"

3
20/07/2017

We stayed for one night during our visit to Switzerland. The hotel is in a great location in the old town, a short walk from all the main sights and bars/restaurants. From the outside the hotel looks very impressive. Once you go in things go slightly downhill. The hotel facilities and decor is pretty basic. Check in was efficient and luckily our room was ready despite an early arrival. Our room was on the fourth floor and was OK. No view, a little fan you could plug in but everything else looked a little sad. Best western have tried to make it super modern but on a shoestring budget. The bathroom was clean but not nicely decorated, and the shower was tiny. We ate in the restaurant on the night and although much more grand in looks the food lacked quality. The service in the restaurant was also slow and sulky however the check in staff, cleaners and others were all friendly and pleasant. A perfectly functional and decent hotel for a short stay. But you wont be "wowed" or asking them where they bought any of their furniture. I imagine its decent for business trips but I wouldn't recommend it for a romantic trip with your loved one!

HOTELBERN, Verkaufsleiter at Best Western Hotelbern, responded to this review
Dear citybreakaddict274 thank you for your stay in our hotel and the time you have taken to write a review. Furthermore, we thank you for the positive as well as negative inputs. It always helps us to improve our quality standards. It would be a pleasure for us to welcoming you back in the future and send you our best regards - your Hotel Bern Team.

"Fine hotel in excellent location"

4
16/07/2017

Staying here when visiting a supplier in Bern. Arrived early evening at the hotel after my luggage failed to show up in Basel Airport, necessitating a quick shopping spree in Basel for the bare necessities for the next-day visit. It is a relatively short walk (< 10 mins.) from the railroad station and very conveniently located close to the Altstadt (historic city center). The check-in procedure was fast, and the concierges were both very helpful and quite fluent in English. I even got a free ticket for the public transport in bern, although i never got to use it - I had had plenty of transport that day. I had booked a single room, which were on the uppermost floor, complete with slanted ceiling. The room was quite small, but had everything I needed, especially a nice, hot shower in the small, but immaculately clean and well-functioning bathroom. A brand new shirt (courtesy the travel insurance) needed an ironing, and i was told that there was both iron and board freely available in the floor below. The sleep quality is excellent, and I slept like a log all night. Breakfast is good, varied, and though (as usual in these parts) expensive, absolutely worth the money. Recommendable.

HOTELBERN, Verkaufsleiter at Best Western Hotelbern, responded to this review
Dear LarsDane Thank you very much for your kind and positive feedback and for having chosen the Hotel Bern during your recent stay. We appreciate your time to inform us about your experiences with us. It is a great satisfaction for all of us that you enjoyed your stay and felt comfortable at our hotel. We are very much looking forward to welcoming you back and in the meantime we remain with our best wishes. Kind regards, your Hotel Bern - Team

"Great Location"

4
13/07/2017

We stayed at the Best Western Hotel Bern on the first night of our honeymoon. They had prosecco waiting for us in our room upon arrival! The room was very clean with 3 large windows. The hotel was a short, direct walk from the Bern train station and is located right in the city center- within walking distance to all attractions, restaurants and Aare River. Front desk staff was very friendly. The only down side was that cigarette smoke would flow into our room from the balconies of other guests. We would stay here again if we return to Bern.

HOTELBERN, Verkaufsleiter at Best Western Hotelbern, responded to this review
Dear Lindsey T Thank you so much for this great Review. We are happy to see you enjoyed your stay in Hotel Bern. We hope you had a fantastic time in Switzerland during your hoonymoon vacation. If your are coming back to Berne in the future we would be pleased to welcoming you back in our hotel. Warm regards, your Hotel Bern - Team

"Reasonable Average Hotel"

3
13/07/2017

Good location about ten minutes walk from the railway station in the heart of the city. Friendly greeting, but a small room (even though I had "been upgraded to a larger room") that was quite old and worn, albeit with a fairly modern design. It was adequate but not luxurious by any stretch. Service in the bar was friendly but I didn't eat in the restaurant. The room was reasonably quiet, although it was possible to hear the local clocks chiming. They were out of synch so at 23:00 I got 22 chimes in succession! Overall a perfectly acceptable stay.

HOTELBERN, Verkaufsleiter at Best Western Hotelbern, responded to this review
Dear Jorganmeister We wish to thank you for choosing to stay at the Hotel Bern and for taking the time to share your experience with other travellers. We're really pleased to hear that you liked most parts of your stay. Once again thank you very much for choosing our hotel and we would be pleased to welcome you back as our guest the next time you are in town and send our best regards from Berne. Kind regards, your Hotel Bern - Team

"I would be very happy to stay here again."

4
11/07/2017

This is the fourth and final hotel that I stayed in on my Grand Tour of Switzerland with Saga and we stayed for only one night. My room was very nice and modern and met all of my requirements. As a tour group we had a separate dinner menu from guests who were not part of a group. All guests had the same breakfast. There was a fridge with complimentary water which was very welcome and a mini Toblerone. I asked for an extra pillow and this came very quickly. There are tea and coffee making facilities but the flex on the kettle is too short. The television set is very good but it is too close to the ceiling. The only seats are a large chair in the corner underneath the TV and a stool. The only comfortable place to watch is from the bed. Otherwise the room was very good, clean and there was plenty of hot water. We were served our welcome drink just before dinner. There was a selection of drinks to choose from including red and white wine. Dinner was the best meal I had during the whole tour. I had a delicious cold soup followed by an equally tasty chicken dish which was so plentiful that I could not eat it all. I looked in envy at the dessert that other members of our group ate but I was too full to eat it myself. I prefer continental to cooked breakfasts and was very happy with the one I had at this hotel. This is the first time that I have stayed in a Best Western Hotel but hopefully not the last.

HOTELBERN, Verkaufsleiter at Best Western Hotelbern, responded to this review
Dear Frances44 Thank you so much for this lovely feedback. It is a great satisfaction for all of us that you enjoyed your stay and felt comfortable at our hotel. We are very much looking forward to welcoming you back and in the meantime we remain with our best wishes. Kind regards, your Hotel Bern - Team

"Friendly Front Desk"

5
09/07/2017

The front desk people were extremely helpful with all if our questions in English. This was the first stop of our trip, so we had many questions. They also held onto our bags for many hours until our room was ready. The breakfast was was all you can eat, and it was fantastic. The location was great. Walking distance the amazing cathedral, the stream, and the bear park.

HOTELBERN, Verkaufsleiter at Best Western Hotelbern, responded to this review
Dear jawndi Thank you so much for this great feedback. We are pleased to see you liked our location and breakfast. Our front desk staff will be very happy if they see the compliment. Once again thank you for staying in our hotel and we looking forward to welcoming you back in the future. Kind regards, Claudia Mende - Sales & Marketing

"Hotel Bern, Bern Switzerland"

5
05/07/2017

Great, central downtown location, everything is in walking distance. Don't miss the farmer's market on Tuesday or Saturday Clean, functional rooms. Surprisingly quiet at night Excellent breakfast. Overall, the hotel Bern is a great value.

HOTELBERN, Verkaufsleiter at Best Western Hotelbern, responded to this review
Dear urspeterz Thank you for this 5 star review. We would be pleased to welcome you soon back. Best regards, Claudia Mende - Sales & Marketing

"It's okay"

3
02/07/2017

The location of this hotel is fantastic but the hotel rooms themselves leave a lot to be desired. They are very old and standard style rooms, the bathrooms aren't very clean and the carpet is filthy. When house keeping made up the rooms, we were at breakfast, I had outfits laid out on the bed for the kids and they threw them all in a pile on a chair. The restaurant was great, which was a plus. Overall, I would find another hotel unless you are just looking for a place to sleep and don't have kids with you.

HOTELBERN, Verkaufsleiter at Best Western Hotelbern, responded to this review
Dear Cbs3383 Thank you for staying in Hotel Bern and your feedback. We are happy to see you liked our location. Furthermore we regret that we could not convincing you with all our services. Your feedback helps us to improve our qualities. We hope you enjoyed your time in Bern nevertheless and that we have the possibility to welcome you back one day. Kind regards, Claudia Mende - Sales & Marketing

"Centrally located to visit the lovely town of Bern!"

4
27/06/2017

Great location, great front desk staff. Our room was huge which is unusual in Europe so nice to be able to get around without running in to each other. Front desk staff was very helpful in giving us some tips of where to go.

HOTELBERN, Verkaufsleiter at Best Western Hotelbern, responded to this review
Dear vivi63 Thank you very much for this lovley review. We are happy to see you liked our location as well as the friendliness of our front desk staff. We are very much looking forward to welcoming you back and in the meantime we remain with our best wishes. Kind regards, Claudia Mende - Sales & Marketing

"Location is really great"

4
26/06/2017

We had very good experience with staff. The hotel was basically clean and restricted. The only drawback was serving breakfast. It was supposed to be between 6 to 10 AM. Going in at 9 AM meant to tolerate the noisy staff that would work to make the area ready for lunch or some other event. This was pretty hard to go through

HOTELBERN, Verkaufsleiter at Best Western Hotelbern, responded to this review
Dear Fereidun S We wish to thank you for choosing to stay at the Hotel Bern and for taking the time to share your experience with other travellers. We're really pleased to hear that you liked most parts of your stay. Your point of criticism regarding the noise during your breakfast helps us to improve our services and quality. We are very much looking forward to welcoming you back and in the meantime we remain with our best wishes. Kind regards, Claudia Mende - Sales & Marketing

"Very disappointing."

2
26/06/2017

Although a historic building, the rooms have an outdated, cramped, cheap modern Ikea feel. Convenient location to explore the city on foot, but that's the only thing in its favour. We were given a disabled room, which we did not request. The bathroom was as inconvenient to able bodied travellers and a normal one would be for a disabled traveller. Eco-lighting on the landing, so bring a torch. The choices on this review to rate the price are "Budget" "Mid-Range" and "Luxury". No option for Budget hotel at a Luxury price.

HOTELBERN, Verkaufsleiter at Best Western Hotelbern, responded to this review
Dear Mrs. HelenFrench_12 Thank you for your recent stay at Hotel Bern and your Review on tripadvisor and booking.com. We are really sorry to hear that you were disappointed with your visit. It is always our goal to have our guests leaving the hotel happy and comfortable. We obviously have not achieved this in your case. Your point of criticism will help us to improve our services. Therefore we would like to inform you that the renovation for the rooms at our hotel is planned for the year 2018. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to welcome you again in the future. Kind regards, Claudia Mende - Sales & Marketing

"Very convenient location to explore Bern's historic centre from."

4
22/06/2017

This hotel is under ten minutes walk from the main Bahnhoff and easy to find (as long as you do your pre-trip research on which street to follow from the station) It is located just yards away from the many wonderful buildings that make up the Historic part of the town which are all easily walkable, and probably best savoured and appreciated that way. Should you want to venture further out of town then using this hotel includes a Bern Pass for your stay. In terms of eateries, if you don't want to use the hotel's main restaurant, then you are only minutes walk away from the Barenplatz area where there are so many choices that most tastes should be catered for. Breakfast buffet in the hotel provided plenty of options and the staff on duty were very friendly. Reception staff were always on duty and more than happy to help with any directions guidance or other queries. Room was nice and spacious, very clean and quiet which again was a big plus in terms of recommending this as an option base to readers of this review,

HOTELBERN, Verkaufsleiter at Best Western Hotelbern, responded to this review
Dear Sue and Alex Thank for your recent stay in Hotel Bern and thank you too for this great review. It's a pleasure for you were content with our facilities. We are very much looking forward to welcoming you back and in the meantime we remain with our best wishes, Claudia Mende - Sales & Marketing

"Very nice hotel in a very central location"

4
29/05/2017

Right in the heart of the old town, this European style hotel was very charming. It was clean, bright, and had a hotel staff that was very accommodating. The breakfast included was beautifully displayed and was a great start to every morning. I would certainly recommend this hotel if you you're going through Bern

HOTELBERN, Leiter Front Office at Best Western Hotelbern, responded to this review
Dear guest Thank you very much for your kind and highly appreciated feedback. We are very happy that you enjoyed your stay. We hope to welcoming you again in our Hotel. Best regards Andrea Marbacher Front Desk Manager

"Good location nothing else "

3
18/05/2017

One of the best locations in Bern where everything is in walking distance. Unfortunately everything else about this hotel fails. Very simple rooms, small beds. No hot food in breakfast other than eggs. This could have been 2 star anywhere else in Europe.

HOTELBERN, Leiter Front Office at Best Western Hotelbern, responded to this review
Dear Serhat Thank you for sharing your highly appreciated feedback with us. We deeply regret not meeting your expectations. Your Feedback regarding the breakfast we passed on to our Restaurant to improve our Services. We are happy to let you know that we will renovate all our Hotel rooms by the beginning of next year and we hope to welcoming you again after the renovation. Best regards Andrea Marbacher

"Fab location"

5
02/05/2017

Modern Swiss rooms, super comfy bed, and a funky chair I wish I could have taken home! Breakfast was great, but best of all was the location being convenient for walking to all central Bern places and sights. Was a pleasure to stay here.

HOTELBERN, Verkaufsleiter at Best Western Hotelbern, responded to this review
Dear the_lofty_attic Thank for this 5 star review. It's a pleasure for us to see you were content with our facilities. We would be happy to welcome you soon back. Warm regards, Claudia Mende - Sales & Marketing

"Good location for visiting Bern"

3
29/04/2017

Location is close to train station and Old City. Room is good size. Bed is not the most comfortable we have experienced during our trip. Front desk service is mixed, some very good. Others very unfriendly.

HOTELBERN, Verkaufsleiter at Best Western Hotelbern, responded to this review
Dear bustrav_18 Thank you for visiting Hotel Bern during your trip. We are pleased to see you liked our location. Your points of critique help us to improve our services. We would be happy to welcoming you back in the future and send you our best regards, Claudia Mende - Sales & Marketing

"A very underwhelming hotel"

2
13/04/2017

The positive about this hotel is the location. The rooms are small, sparse, dark. Hotel's floor plan is like a figure eight, many seemed to face each other in interior open space. Breakfast was basic, scrambled eggs crusty from sitting too long.

HOTELBERN, Verkaufsleiter at Best Western Hotelbern, responded to this review
Dear pro-travelguy Thank you for your stay in our hotel and the time you have taken to write a review .Furthermore, we thank you for the positive as well as negative inputs. It always helps us to improve our quality standards. We looking forward to welcome you again in our hotel. Kind regards, Claudia Mende - Sales & Marketing

"Clean affordable hotel in great location"

4
11/04/2017

We stayed at this hotel for one night during a long weekend in Bern. The room was small, but clean, and the service excellent. The hotel is located on a central area of town. I would certainly recommend it.

HOTELBERN, Verkaufsleiter at Best Western Hotelbern, responded to this review
Dear 421Traveler_123 Thank you for choosing Hotel Bern and your positive feedback. We are happy to see you was content with our facilities. We would be happy to welcoming you back in the future. Warm regards, Claudia Mende - Sales & Marketing

"Better Western"

3
09/04/2017

The hotel is located 5 minutes walk from the railway station and so in the heart of the city.our room was clean, light and big enough. The staff at the reception friendly. Wifi was fine. What could be improved? Definitely Breakfast. There is just a person to look after it and it was a mess. Most tables empty but with used cups and saucers and food. When these things were eventually collected, not a sign to clean the table for the new customers, you are supposed to have breakfast surrounded by other people's breadcrumbs!!!appalling!

HOTELBERN, Verkaufsleiter at Best Western Hotelbern, responded to this review
Dear Mercedes D Thank you for your for choosing Hotel Bern during your trip in Berne. We are happy to see your were content with our location, rooms and staff. Your feedback regarding our breakfast helps us to improve our services. We would be happy to welcoming you back in the future. Kind regards, Claudia Mende - Sales & Marketing

"Nice Hotel, perfect location."

5
30/03/2017

My wife and I had an excelent time in this Hotel, the building is nice, the personal was very kind and pacient, the rooms are small but clean and with modern style, very comfortable bed, bathroom was ok. The restaurant is just excelent, order some wine with a good Schnitzel, waiter was very friendly and efficient, price is a bit high but is worth. Just 5min walking and we found a Christmas market at the Waisenhausplatz with a very nice atmosphere (there is a subway stop there & a Starbucks) from there you can walk to all famous places Things to consider are: there is no parking lot and you need to park at an underground parking (good & safe) 5 min walking from the hotel, even with luggage was easy. You get parking discount with the stamp from the hotel. There are not bell boys so you handle your luggage by your self, the elevator helps but corridors are narrow on the upper floors. Breakfast is standard. For sure I will stay here next time I visit the beautiful Bern!

HOTELBERN, Verkaufsleiter at BEST WESTERN Hotelbern, responded to this review
Dear EmmGR We appreciate that you have taken the time to share your thoughts with us. It is a great pleasure to read that you were satisfied with our facilities. We hope to welcome you again for your next stay in Switzerland. Warm regards, Claudia Mende - Sales & Marketing

"Great experience! "

4
22/03/2017

The location was great and the rooms were clean. The first room we stayed at was facing the main street so it was really loud in the morning at at 530am. We went downstairs to let the front desk know and they moved us right away to a room facing the balcony. After that it was really quiet! The rooms aren't too big, then again its Europe, it's never big! It was two single beds in the room, which was fine. I think for the price and location it was a good choice! Will come back and stay again!

HOTELBERN, Verkaufsleiter at BEST WESTERN Hotelbern, responded to this review
Dear Annie C Thank you for your recent stay in our hotel and your Review. We are glad to see you were Content with our facilities. We would be pleased to welcome you back in the future and send you our best regards. Claudia Mende - Sales & Marketing

"Perfect location for all the main attractions and train station"

4
22/03/2017

Customer service, the breakfast and the room were all very good. As others have noted it can be quite loud on the city side, so if you get a chance, try and book the other side. I was woken up two nights in a row around 2-3 in the morning by drunken arguments Can't really fault the hotel for any of that, though, so would fully recommend a visit. Everything you want to get to is within 10 minutes walking distance - though I didn't get a chance to see Bear Park since it was a little further out of the way.

HOTELBERN, Verkaufsleiter at BEST WESTERN Hotelbern, responded to this review
Dear Matthew M Thank you very much for your kind and positive feedback and for having chosen the Hotel Bern during your recent stay. We appreciate your time to inform us about your experiences with us. It is a great satisfaction for all of us that you enjoyed your stay and felt comfortable at our hotel. We are very much looking forward to welcoming you back and in the meantime we remain with our best wishes. Claudia Mende - Sales & Marketing

"Very nice hotel in the center of Bern"

5
25/11/2016

The hotel is located in the center of Bern, and is within a few minutes walk from many restaurants. The room was of nice size, very clean, and service was excellent. The train station is around a 7 min walk from the hotel.

HOTELBERN, Verkaufsleiter at BEST WESTERN Hotelbern, responded to this review
Dear avipiti Thank you very much for your kind and positive feedback and for having chosen the Hotel Bern during your recent stay. We appreciate your time to inform us about your experiences with us. It is a great satisfaction for all of us that you enjoyed your stay and felt comfortable at our hotel. We are very much looking forward to welcoming you back and in the meantime we remain with our best wishes. Claudia Mende - Sales & Marketing

"great place in the centre of Bern"

4
23/11/2016

Very nice actually. Right in the centre of Bern; super friendly welcome by reception staff and spacious, clean room. Good breakfast too. Location is great with many restaurants and bars right "next door". Anything to "moan" about? The hotel doesn't have its own car park so; you need to drive 2 minutes and then walk back 5. Rooms could do with a few more sockets to charge laptop and phone(s). That's about it on the negatives and that's not a lot.

HOTELBERN, Verkaufsleiter at BEST WESTERN Hotelbern, responded to this review
Dear trunge Thank you overmuch for this fantastic feedback regarding your stay at the Best Western Hotel Bern. We are pleased to read that you were fully satisfied with you stay and our service. Lovely that you felt comfortable and welcome by our staff and atmosphere. We take note of your input with the sockets. We would be happy to see you again during your next trip to Berne. Warm regards Claudia Mende - Sales & Marketing

"Great front desk staff, modern, updated hotel in great location"

5
17/11/2016

Location is excellent, right in the center of Old Town. 2 stops on the tram from the train station, or you could walk in 6-8 minutes. Tram stop less than 1 block away. Great for walking the city and seeing all the landmarks and sights. Front desk staff was excellent. Room was updated, pretty spacious, clean with great bed. We had a room on the back side which was very quiet. Bern is expensive and this was an acceptable price. Would definitely stay here again.

HOTELBERN, Verkaufsleiter at BEST WESTERN Hotelbern, responded to this review
Dear Kl B Thank you for being our guest during your recent visit to Berne. We appreciate your decision to share your valued feedback with us via tripadvisor. We are delighted to hear you were content with your our rooms, service staff as well as with our location. We would be pleased to welcome you back as our guest in the near future and send our best regards from Hotel Bern, Claudia Mende - Sales & Marketing

"Great Location and Clean Rooms"

5
09/11/2016

Located right next to the old town this was a great hotel to use as a base when exploring Bern on foot. It's a few blocks from the train station (maybe 10-15mins depending on walking speed) but you can walk along main roads and see some markets and shops, making it a pleasant commute. Overall friendly staff with clean rooms and a great location

HOTELBERN, Leiter Gästebetreuung at BEST WESTERN Hotelbern, responded to this review
Dear Jetlag1332 Thank you for your recent stay in Hotel Bern and your lovely feedback. We would be pleased to welcome you back as our guest the next time you are in town and send our best regards from Berne. Claudia Mende - Sales & Marketing

"Charming!"

4
05/11/2016

Had a great stay for 3 nights while in town on business. I believe the hotel is due for a renovation. Style aside, you would never know anything is worn out. It is so clean and well kept. Staff are absolutely charming and friendly. Service efficient, restaurant is very good. Location is excellent in the heart of town and a short walk to everything you need, including the main train station. Tip: pay a little more and get a double room for some extra space.

HOTELBERN, Verkaufsleiter at BEST WESTERN Hotelbern, responded to this review
Dear Jadacyyz We wish to thank you for choosing to stay at the Hotel Bern and for taking the time to share your experience with other travellers. We're really pleased to hear that you liked most parts of your stay. Once again thank you very much for choosing our hotel and we would be pleased to welcome you back as our guest the next time you are in town and send our best regards from Berne. Claudia Mende - Sales & Marketing

"Great hotel!"

4
04/11/2016

I was in the hotel for 6 nights and it's a very nice hotel. The staff are extremely polite,friendly, very professional and always try to help. The room was small but very functional. It was very clean. The restaurant was very good and the food was delicious. The restaurant staff made it a very joyful experience. When I return to Bern, I'll definitely try to stay there again.

HOTELBERN, Verkaufsleiter at BEST WESTERN Hotelbern, responded to this review
Dear WausPaus Thank you very much for your kind and positive feedback and for having chosen the Hotel Bern during your recent stay. We appreciate your time to inform us about your experiences with us. It is a great satisfaction for all of us that you enjoyed your stay and felt comfortable at our hotel. We are very much looking forward to welcoming you back and in the meantime we remain with our best wishes. With best regards Claudia Mende - Sales & Marketing

"Love it :)"

4
01/11/2016

I like the locations, it was in the middle of the old town and where you can commute easily to other locations. I used to walk around a lot in the evenings and I enjoyed sitting out watching the passers. The Bern Train locates just behind, the shopping malls or avenue was just walking distance. I simple fall in love with the hotel and the small city, too much history and stories around ;)

HOTELBERN, Verkaufsleiter at BEST WESTERN Hotelbern, responded to this review
Dear Samira_Hassan Thanks a lot for this great review. We are pleased to hear you enjoyed your recent stay in our hotel. Once again, thank you very much for choosing Hotel Bern andit would be a pleasure to welcome you back at our hotel. Best regards Claudia Mende - Sales & Marketing

"Great room for little $$"

4
22/10/2016

Located just outside the wall of Old Bern, this hotel is central to the entire town. Great service from a friendly staff. Modern furnishings add space to a modest sized room. We wished the bed was softer, but with all the walking we did, we still slept well.

HOTELBERN, Verkaufsleiter at BEST WESTERN Hotelbern, responded to this review
Dear Czechago We wish to thank you for choosing to stay at the Hotel Bern and for taking the time to share your experience with other travellers. We're really pleased to hear that you liked most parts of your stay. Once again thank you very much for choosing our hotel and we would be pleased to welcome you back as our guest the next time you are in town and send our best regards from Berne. Claudia Mende - Sales & Marketing

"best place to stay"

5
19/10/2016

In the Middle of the old Town, it is easy to walk a round, and see the great city, full of charming places. The room was grest, people on the hotel's reception were very kind and helpfull, i really enjoy my stay.

HOTELBERN, Verkaufsleiter at BEST WESTERN Hotelbern, responded to this review
Dear Cristina C Thank you for your stay and the following review on tripadvisor. It is a pleasure to hear that you have had an enjoyable stay with us and we thank you very much for sharing your feedback with us! We looking forward to welcome you again in our hotel. Warm regards Claudia Mende - Sales & Marketing

"Bern iti"

4
12/10/2016

Pleasant stay. No issues.lovely room, most importantly Sleptwell. location is great, walking distance to all attractions and bern train station. Plenty of options to eat and drink. Trams stops minutes away.

HOTELBERN, Verkaufsleiter at BEST WESTERN Hotelbern, responded to this review
Dear VishalBDS We wish to thank you for choosing to stay at the Hotel Bern and for taking the time to share your experience with other travellers. We're really pleased to hear that you liked most parts of your stay. Once again thank you very much for choosing our hotel and we would be pleased to welcome you back as our guest the next time you are in town and send our best regards from Berne. Claudia Mende - Sales & Marketing

"A Very Nice Hotel in a Great Location"

4
05/10/2016

We enjoyed our one night stay at the Hotel Bern. Our room, though not large, was comfortable and clean. The decor was modern and fit with the style of the hotel. The welcome at reception was excellent and we found the staff helpful with tourist sites, parking etc. We also enjoyed a very nice dinner in the hotel restaurant. This hotel is in an excellent location to visit the sites of old town Bern.

HOTELBERN, Verkaufsleiter at BEST WESTERN Hotelbern, responded to this review
Dear Mike_B52033 Thank you very much for your kind and positive feedback and for having chosen the Hotel Bern during your recent stay. We appreciate your time to inform us about your experiences with us. It is a great satisfaction for all of us that you enjoyed your stay and felt comfortable at our hotel. We are very much looking forward to welcoming you back and in the meantime we remain with our best wishes. Claudia Mende, Sales & Marketing

"Good location but expensive parking"

3
29/09/2016

Hotel is in a very good location with direct access to the cosmopolitan shopping area of downtown Bern. Negative aspect is that there is no parking available and you have to park in a local public car park which hits you for swfrcs40 for an overnight stay. That quite a bit just to park your car at this hotel. Wireless access is free and works ok during the day but gets very slow when in the evening. Rooms were ok, comfortable but not cheap either...£200 for a queen bed room makes it rather expensive, but that is the norm in Switzerland... Good if you want a good hotel in central bern but don't drive there...

HOTELBERN, Verkaufsleiter at BEST WESTERN Hotelbern, responded to this review
Dear Paul Thank you for being our guest during your recent visit to Berne. We appreciate your decision to share your valued feedback with us via tripadvisor. We are pleased you enjoyed our location. Unfortunately we have no own parking facilities but hotel guests benefit from reduced rates at the nearby Metro car park for CHF 15.00 per night (from 17.00 to 09.00). We would be pleased if you give us the chance to welcome you back as our guest in the near future and send our best regards from Hotel Bern. Claudia Mende, Sales & Marketing

"Bright and cheery"

5
23/09/2016

Right in the middle of town, walking distance from the station and close to the old city, and the river. We had a very bright and cheery room, quite spacious and with a balcony. In the 1914 Volkshaus - largely gutted apart from the facade. Very helpful staff, and a free public transport ticket as a bonus.

HOTELBERN, Verkaufsleiter at BEST WESTERN Hotelbern, responded to this review
Dear Guest Thank you very much for your kind and positive feedback and for having chosen the Hotel Bern during your recent stay. We appreciate your time to inform us about your experiences with us. It is a great satisfaction for all of us that you enjoyed your stay and felt comfortable at our hotel. We are very much looking forward to welcoming you back and in the meantime we remain with our best wishes. Claudia Mende, Sales & Marketing

" Inhouse fair"

4
18/09/2016

Local and got accessible location in the city center of Bern. Nice location and very tasty finger food, kind and nice service personal. So recommendable place in Bern to run inhouse fairs, briefings and similar events.

HOTELBERN, Verkaufsleiter at BEST WESTERN Hotelbern, responded to this review
Dear Dsteiner73 Thank you too for these positive comments, they are much appreciated. We would be pleased to welcome you back in the nearest future. Kind regards Claudia Mende, Sales & Marketing

"OK hotel, nothing special, but great location"

3
07/09/2016

This hotel is good for a weekend. It is right in the middle of the Old Town of Bern, very centrally located. It is marked as a 4-star hotel. I don't like the European system of distributing stars, as this hotel according to me is a 3 star hotel. Room was just ok, rather small, the bathroom with shower very small. it has a coffee maker, mini bar (with free water bottles), Samsung TV, work desk. I booked through booking.com and the confirmation served as a ticket for free public transport on day of arrival, including from the airport.

HOTELBERN, Leiter Gästebetreuung at BEST WESTERN Hotelbern, responded to this review
Dear a193991 Thank you very much for choosing Hotel Bern and for taking time to share your highly appreciated feedback on tripadivisor. We are happy you enjoyed our location and the free public transport. I hope to host you back in a near future. Kind regards Stefanie Zülli, HOTELBERN

"Swiss efficiency prevails"

4
01/09/2016

Hotelbern is in a great spot, close enough to the railway station to walk, a short stroll from the lovely old town, Trams and buses in the immediate vicinity. It is a tidy clean hotel with decent room and a much improved restaurant over the past couple of years. There isn't aircon in the rooms, though to be truthful this is not often a necessity given the climate.

HOTELBERN, Verkaufsleiter at BEST WESTERN Hotelbern, responded to this review
Dear Doj D Thank you very much for your kind and positive feedback and for having chosen the Hotel Bern during your recent stay. We appreciate your time to inform us about your experiences with us. It is a great satisfaction for all of us that you enjoyed your stay and felt comfortable at our hotel. We are very much looking forward to welcoming you back and in the meantime we remain with our best wishes. Stefanie Zülli, HOTELBERN

"Not a four star hotel"

3
15/08/2016

While the location of the hotel is great (right next to the clock tower), our rooms was dated, small and did not have AC. I think we were probably given one of the smallest room, but it felt like we were staying at a hostel. With that said, the room was very clean as was the bathroom. The lobby makes you think you're staying at a better hotel, but as soon as you go up to the rooms you realize that is not the case. At best, it is a three star hotel. Very friendly staff

HOTELBERN, Verkaufsleiter at BEST WESTERN Hotelbern, responded to this review
Dear ljavier34 Thank you for choosing the Hotel Bern as your hotel in Berne. We greatly appreciate your decision to share your valued feedback with us via Tripadvisor. We are pleased to hear you were satiesfied with our staff, Location as well the cleanliness. Furthermore, we thank you as well as for the negative inputs. It always helps us to improve our quality standards. We looking forward to welcome you again in our botel. Warm regards Claudia Mende, Sales & Marketing

"Great choice"

5
12/08/2016

I think this was the first time we have ever stayed in a chain hotel, usually preferring small boutique places, but this was an unexpected surprise The position is fantastic. Close to everything to see in Bern. The reception welcome was warm and efficient, and our room spacious and bright. Comfortable beds, conplimentary water and chocolate! The decor is eclectic, but not overpowering. Bern is expensive, and I struggled to find a hotel that was in a good position, good ambience and not so expensive it made your eyes water. This hotel fit the bill.

HOTELBERN, Verkaufsleiter at BEST WESTERN Hotelbern, responded to this review
Dear Hilary Thank you for your stay and the following review on booking. It is a pleasure to hear that you have had an enjoyable stay with us and we thank you very much for sharing your feedback with us! We looking forward to welcome you again in our hotel. Warm regards Claudia Mende, Sales & Marketing

"Great hotel, great location"

5
10/08/2016

The hotel is really great. The location can't be beaten: it's a block away from the main plaza with all the restaurants, and a block the other way to the top of Kramgasse, the main street in the old town. It's perfect. We had one of the rooms that faced Marktgasse, which means that we had a "bay window" type room with extra space. In fact, the occupants of the room we were assigned to had not checked out, so they upgraded us for free. Quite a nice treat. The restaurant in the hotel is also very tasty, though we only had lunch there. The bathroom was good, too--with a bathtub shower. The shower head has an LED readout of the water temperature and volume of water and "grades" you on your water usage. It's a fun game to play to see how quickly and efficiently you can get sufficiently clean. Great place. Highly recommended.

HOTELBERN, Verkaufsleiter at BEST WESTERN Hotelbern, responded to this review
Dear austinmook First of all we would like to thank you very much for your recent stay in Hotel Bern and for the time you have taken to write us your impressions regarding your stay. Your comments are much appreciated. Receiving honest feedback from our guests is vitally important to us. Also, it is helpful for prospective guests in order to choose a hotel in Bern. Thank you and we look forward to welcoming you again at our Hotel. With our best regards Claudia Mende, Sales & Marketing

"Good location, wonderful staff, poor value"

3
20/07/2016

The good: The staff was attentive, polite, accommodating, and everyone I encountered spoke near perfect English. First rate staff. Very clean. You could not ask for a better location if you're a tourist in Bern. The Bad: No AC, for what they charge to not have air conditioning was a bit shocking to me. 40 franks to park overnight 2 blocks away. I felt like the rooms were designed for leprechauns, really really small. Trying to wash my hair in the shower I kept banging my elbows on the walls/shower door. I kept knocking stuff over and banging into things. For the price, stupid small! Instant coffee for the in room coffee maker? Really? The one bath towel was waffer thin and scratchy. Oh, did I mention there is NO A.C.?

HOTELBERN, Verkaufsleiter at BEST WESTERN Hotelbern, responded to this review
Dear spürk Thank you for your stay in our hotel and the time you have taken to write a review on tripadvisor. Furthermore, we thank you for the positive as well as negative inputs. It always helps us to improve our quality standards. We looking forward to welcome you again in our hotel. Best regards Claudia Mende, Sales & Marketing

":)"

4
12/07/2016

Very good location! Ok price. The staff were really polite and friendly. The food was fine, good cheese (the staff was serviceminded). The room was ok (312) I could here sounds from the neighbouring rooms though, but it did not drive me nuts.

HOTELBERN, Verkaufsleiter at BEST WESTERN Hotelbern, responded to this review
Dear Norwrgian77 We wish to thank you for choosing to stay at the Hotel Bern and for taking the time to share your experience with other travellers. We're really pleased to hear that you liked most parts of your stay. Once again thank you very much for choosing our hotel and we would be pleased to welcome you back as our guest the next time you are in town and send our best regards from Berne. Claudia Mende, Sales & Marketing

"Good location but could do with improvements"

3
08/07/2016

We stayed in this hotel for 2 nights in June. Our room was good and clean but the bathroom was quite small and a bit dated. There was no air conditioning unit in the room but we were provided with a fan. Unfortunately this appeared to have been a bit worn and if you had it on a higher setting it made an awful noise so didn't cool the room down very much ( we didn't bother informing reception regarding this as we were only there two nights and did not cause that much of an issue ). Staff were friendly and helpful and we were provided with a pass for free to use on the local transport which did come in handy. When checking in we weren't actually told of check out time and had to check with reception the day before. There is a safe in the room but this is locked by a key which I'm not keen on as I am always concerned about losing something like this while out and about so prefer the coded safes. Overall the hotel was nice and in a good location but could be improved.

HOTELBERN, Verkaufsleiter at BEST WESTERN Hotelbern, responded to this review
Dear SealGirl Thank you for being our guest during your recent visit to Berne. We're really pleased to hear that you liked most parts of your stay. We will take note of your other comments and make sure we put more attention to them. We would be pleased if you gave us the chance to welcome you back as our guest in the near future and send our best regards from Hotel Bern. Claudia Mende, Sales & Marketing

"Decent Stay - but not amazing"

3
01/07/2016

The service was great. The room, however, was tiny. Yes, I know it's Europe, but if I had another person in the room with me it would have been extremely cramped. The shower was small, as well. Instead of bottle amenities, they have a fixture in the shower with shampoo and conditioner that you can get out yourself. The style of the rooms is very modern.

HOTELBERN, Verkaufsleiter at BEST WESTERN Hotelbern, responded to this review
Dear ladymacb29 We wish to thank you for choosing to stay at the Hotel Bern and for taking the time to share your experience with other travellers. We're really pleased to hear that you liked most parts of your stay. Once again thank you very much for choosing our hotel and we would be pleased to welcome you back as our guest the next time you are in town and send our best regards from Berne. Claudia Mende, Sales & Marketing

"Great location in the old city"

3
01/07/2016

The hotel is a budget friendly hotel in the old city. It is a short walk from the Bern train station. The hotel room and bathroom are very clean. If you are looking for a fancy room, fancy bath products, etc, this is not your hotel. If you are looking for a clean room in the old city that is somewhat budget friendly, this hotel is for you. Pros: The staff is very nice and very helpful. The location is great! The breakfast is very good! Cons: Bed was not comfortable. Room did not have air conditioning and it was warm. (Our room did have a fan for circulating the air) and there were no screens on the windows to let in cool air at night and keep bugs out. Room was very small. Room and bathroom more like a motel than a hotel in quality.

HOTELBERN, Verkaufsleiter at BEST WESTERN Hotelbern, responded to this review
Dear Heather Thank you for choosing the Hotel Bern as your hotel in Berne. We greatly appreciate your decision to share your valued feedback with us via Tripadvisor. we are pleased to hear you were satiesfied with our staff, breakfast as well the cleanliness. Furthermore, we thank you as well as for the negative inputs. It always helps us to improve our quality standards. We looking forward to welcome you again in our botel. Best regards, Claudia Mende, Sales & Marketing

"Close to Tourist Sites of Bern"

4
21/06/2016

Great stay. I was there for one night. It is clean and comfortable. Close proximity to all the major sites. We ate at a great restaurant named Luce down the street. Only complaint I have is the unsecured luggage storage prior to check in. They store it in a room adjacent to the main desk, that is unlocked and guests are allowed to enter and leave with luggage as they please.

HOTELBERN, Verkaufsleiter at BEST WESTERN Hotelbern, responded to this review
Dear km18766 Thank you for your stay in our hotel and the time you have taken to write a Review on tripadvisor. Furthermore, we thank you for the positive as well as negative inputs. It always helps us to improve our quality standards. We would be happy to welcome you back in our hotel and sending you our best regards. Claudia Mende, Sales & Marketing

"Great location in the Old Town"

4
24/05/2016

This hotel is in an attractive building well situated in the Old town, but only 10-15 minutes easy walk from the main station. Some of the walk to it is under cover as a lot of the streets in the old town have covered promenades. I wouldn't bother getting a taxi or tram from the station unless you have a particularly large suitcase. The reception is helpful, and embarrassingly good at English. You can get a free bus/tram pass for your stay on arrival which is well worth having. Our room 529 on the 5th floor overlooked a large church. Some of the rooms on the other side of the corridor overlooked the internal courtyards. Although the hotel was built in Art deco style, the rooms are quite modern, possibly a bit nineties in decor with colourful wardrobes and carpets and weird burgundy units in the bathroom, however, everything is very clean and functional with safe, kettle, hairdryer, and fridge. The bathroom and bedroom could be slightly bigger and there could be a mirror other than the full length mirror in the wardrobe as I had to dry my hair in the bathroom, but these are minor niggles. The heating works well or you can open the window for fresh air. When we were there in late May, it was pretty quiet, apart from Saturday night, but it doesn't bother you once the window is closed, as the double glazing does what it should. We didn't book breakfast or have dinner in the hotel, so can't comment on the food, but it looked pretty formal and quiet in the evening in the hotel restaurant, so we decided to eat out and there are plenty of choices nearby. The shopping is very good in Bern, if expensive, but again you are very close by to most shops and the ubiquitous covered walkways are all around the hotel. It's very easy to walk from hotel in the middle of the old town to either side to overlook the beautiful Aare river, or to walk to the old clock, the many statues and the lovely Kunstmuseum - Art Gallery is only a 15-20 min stroll. Regarding weather in late May, we experienced 25 degrees and sunshine one day and nine degrees and rain the next so I'd take layers with you at this time of the year. Recommend this hotel for a break in the beautiful compact city of Bern.

HOTELBERN, Verkaufsleiter at BEST WESTERN Hotelbern, responded to this review
Dear loopy101 We wish to thank you for choosing to stay at the Hotel Bern and for taking the time to share your experience with other travellers. Thank you too for these positive comments, they are much appreciated. We would be pleased to welcome you back as our guest in the nearest future and send our best regards from Hotel Bern. Claudia Mende, Sales & Marketing

"Bern"

4
19/05/2016

Funky hotel room but great size, super view of the old roof tops, quiet, and close to everything. Breakfast was extra, but with a good variety to choose from. Wonderful sound of the church bells ringing and the pigeons cooing. Shopping and plenty of restaurants nearby.

HOTELBERN, Verkaufsleiter at BEST WESTERN Hotelbern, responded to this review
Dear Guest Thank you for giving us feedback concerning your stay. We are happy that you enjoyed your stay with us. We would be happy to see you again during your next trip to Berne. With best regards, Claudia Mende, Sales & Marketing

"Central location! "

4
15/05/2016

We stayed in this hotel for 2 nights in a recent trip to Bern. It's located in the centre and a short walk to everything! We were offered a free bus and train ticket from the hotel but never used it as we walked everywhere - it's all so close! Highly recommend this hotel to anyone planning on staying in Bern for a weekend get away.

HOTELBERN, Verkaufsleiter at BEST WESTERN Hotelbern, responded to this review
Dear MichelleByrne79 We wish to thank you for choosing to stay at the BEST WESTERN HOTELBERN and for taking the time to share your experience with other travellers. Thank you too for these positive comments, they are much appreciated. We looking forward to welcome you back in the nearest future and send you our best regards. Claudia Mende, Sales & Marketing

"Good location"

4
11/05/2016

I stayed at the Hotel Bern for 2 nights. The hotel itself is very nice. The breakfast area was very well attended with a variety of foods to eat. The hotel staff was excellent! My only complaint would be the room. You accept the fact most hotel rooms are small in Europe, but we had a very small room and it was decorated in a kaleidoscope of bright colors. It was not easy on the eyes. The corner chair was very modern and the desk chair was a slanted backless seat you had to be very careful not to fall off. Both highly uncomfortable. I would highly advise not to have a room facing the front of the hotel. Due to the excessive heat in the room, I had the windows open and you could hear the loud voices of people walking past the hotel all night long. Unfortunately, I was there on a Friday and Saturday night so it was lively. The location is excellent. Within easy walking distance to old town, the train station and shopping. I would definitely stay here again but hopefully not in the same room.

HOTELBERN, Verkaufsleiter at BEST WESTERN Hotelbern, responded to this review
Dear TRIPSTER077 Thank you for being our guest during your recent visit to Berne. We appreciate your decision to share your valued feedback with us via tripadvisor. We are delighted to hear you were content with your our restaurant's breakfast offer, our location and as well as our staff. We would be pleased if you gave us the chance to welcome you back as our guest in the near future and send our best regards from Hotel Bern. Regarding the rooms we deeply regret that we did not met your expectations. Once again, thank you very much for choosing Hotel Bern and we hope you might consider giving us another chance as it would be a pleasure to welcome you back at our hotel. With best regards Claudia Mende, Sales & Marketing

"Needs a Total Facelift"

2
10/05/2016

A second rate budget hotel at 3 star prices with dowdy rooms and halls. Thee mattresses were flat and hard. There was one tiny light bedside with extension cords everywhere. They actually had large hotel "notices" nailed on the walls as if they were pieces of art. Te carpets needed cleaning and the halls were gloomy. Obviously 20 years ago they thought the decor was modern but it's worn out Ikea.

HOTELBERN, Verkaufsleiter at BEST WESTERN Hotelbern, responded to this review
Dear Denisd37 Thank you very much for choosing BEST WESTERN HOTELBERN and for taking time to share your highly appreciated feedback on tripadvisor. We deeply regret that we did not meet your expectations. We hope you might consider giving us another chance as it would be a pleasure to welcome you back at our hotel. With best regards Claudia Mende, Sales & Marketing

"A modern interior behind a traditional exterior"

3
08/05/2016

This Best Western Hotel in Bern is a short and pleasant walk from the train station. Perfectly located in the old quarter, a modern hotel hides behind an authentic original grey stone façade. Restaurants, shops and public transport (trams and trains) are all within easy walking distance, as is the scenic Aare river. The furniture in my room had interesting contemporary designs and the walls were colourfully painted. But my room was small, almost cramped, and had no external windows, only a view into other rooms across a small inner courtyard. A decent European breakfast is offered in a busy dining-room. The front-desk staff are multilingual and always ready to offer maps and directions if asked. Everything is functional, clean and efficient – all very Swiss, in fact. This hotel is good enough for a short business trip, but don't come here on honeymoon.

HOTELBERN, Verkaufsleiter at BEST WESTERN Hotelbern, responded to this review
Dear Dromedaryman Thank you for being our guest during your recent visit to Berne. We appreciate your decision to share your valued feedback with us via tripadvisor. We are delighted to hear you were content with your our service staff, location as well as with our restaurant's breakfast offer. We would be pleased to welcome you back as our guest in the near future and send our best regards from Hotel Bern, Claudia Mende.

"Good place for a short stay in Bern"

3
01/05/2016

I opted for this hotel to stay in Bern due to its great location.The overall experience was good. The hotel staff were friendly and the hotel was clean. The hotel does not have the key card system to unlock the doors so instead uses a key with a HUGE key ring which means you have to leave it at reception every time you leave the hotel. This is not really a problem except that when i returned there was a queue at reception and i had to wait 10 minutes to get my key. Regarding the breakfast, I had to wait 20 minutes for the scrambled eggs to be brought out to the tray by which time I had finished my breakfast. Similarly the last pieces of bacon had been sitting in the tray full of oil. I did not see that replenished. In the absence of bacon and eggs I opted for the strawberries which happened to be rotting. The salmon was good as was the selection of yoghurt. Overall the breakfast quality and service as well as waiting for my key let the hotel down. I would stay here again due to its location but unless the breakfast was improved I would opt for a breakfast at one of the coffee shops in Bern .

HOTELBERN, Verkaufsleiter at BEST WESTERN Hotelbern, responded to this review
Dear Leon Thank you very much for choosing Hotel Bern and for taking time to share your highly appreciated feedback on tripadivisor. We are happy you enjoyed our location. We deeply regret that we did not met your expectations with our breakfast buffet. Your impulses help us to improve our services. Once again, thank you very much for choosing Hotel Bern and we hope you might consider giving us another chance as it would be a pleasure to welcome you back at our hotel. With best regards, Claudia Mende

"Top, top, top"

4
23/04/2016

What an excellent place to stay and enjoy your city trip or business trip. We stayed for 3 nights. Perfect reception, with very kind and professional employees. Bed's ok, room super clean and very comfortable. And the location; in the middle of the centre of Bern and the Bahnhof.

HOTELBERN, Verkaufsleiter at BEST WESTERN Hotelbern, responded to this review
Dear Barba001 Thank you for being again our guest during your recent visit to Berne. We appreciate your decision to share your valued feedback with us via Tripadvisor. We are delighted to hear you were content with your room, our staff as well as our location. We would be pleased to welcome you back as our guest in the nearest future and send our best regards from Hotel Bern. Claudia Mende, Sales & Marketing

"Good for very short visit and stay"

3
21/04/2016

Like every other Besr Western hotels. Near to city center. My trip was only one day stay in Bern. It was my first time in Bern. So for me being in the city center and middle range price was important. I didn't like the design and public space of the hotel. It is very small.

HOTELBERN, Verkaufsleiter at BEST WESTERN Hotelbern, responded to this review
Dear Aliteza Thank you for giving us feedback concerning your stay. We looking forward to welcome you back in the future at the Hotel Bern. With best regards, Claudia Mende

"Good location and value for money"

4
18/03/2016

Stayed 5 days for business. Hotel is on a good location, on a walking distance from main train station and several tram/bus stops. Rooms are rather small (though within european standards), but with quite modern and tastefull design, aslo well maintained and clean. Mine was overlooking inner yard and it was very quiet, appreciated it a lot after busy day. TV was positioned bit wierd - too high, but it wasn't an issue. Good choice of english language channels, both news and entertainment. Breakfast was just average, it could be improved. Staff was very helpfull and friendly.

HOTELBERN, Verkaufsleiter at BEST WESTERN Hotelbern, responded to this review
Dear Thomas Thank you for being our guest during your recent visit to Berne. We appreciate your decision to share your valued feedback with us. We are delighted to hear you were content with your room as well as with our TV channels. It is always constructive for us to know which areas we need to look at to enhance our guests experience in the future. We would be pleased to welcome you back as our guest in the near future and send our best regards from Hotel Bern. Claudia Mende, Sales & Marketing

"Good location. Decent rooms"

4
29/02/2016

The hotel is in a central location and very near to the old town and train station. Very convenient. The rooms are decent and clean, although not big. very basic amenities so don't get your hopes too high. For first time visitors to bern, this is a good choice since you can stroll around the hotel.

HOTELBERN, Verkaufsleiter at BEST WESTERN Hotelbern, responded to this review
Dear guest Thank you for choosing to stay in Hotel Bern and thank you also for taking a few minutes to leave your review following your visit. We looking forward to welcoming you back to Hotel Bern again in the very near future. With warm regards Claudia Mende

"It's OK but will try others next to benchmark"

3
20/02/2016

Have stayed here twice for business, but have found the room standard and attention to detail wanting. Little things like make sure my shower soap is replenished. However, it is very handily located in the old town and has a great restaurant/bar in the Volkshaus. Great for socializing with colleagues.

HOTELBERN, Verkaufsleiter at BEST WESTERN Hotelbern, responded to this review
Dear Steve Thank you for taking time to review your recent stay with us. Thank you too for the information, we will discuss this internally. We hope to welcome you back in the nearest future. Warm regards from HOTELBERN Claudia Mende

"Comfortable well located hotel. Good balance of room size, quality and value"

4
13/02/2016

Hotel Bern is a centrally located hotel with comfortably sized rooms (European standards). Rooms are clean and comfortable and connecting rooms are available! Good sized and well appointed bathrooms. Quality breakfast .featuring hot (eggs, sausages, bacon,...). and cold options. Central location near the covered walkway of shopping, excellent selection of restaurants nearby (1-2 blocks) ranging.from quality pizzerias to fine dining..Would definitely stay here again

HOTELBERN, Verkaufsleiter at BEST WESTERN Hotelbern, responded to this review
Dear PVTraveler01 Thank you for your wonderful review. We are pleased to hear that you were satisfied with your stay in BEST WESTERN HOTELBERN. Thank you too for your compliment to our breakfast buffet. We attach great importance to the satisfaction of our customers. We looking forward to welcome you back in BEST WESTERN HOTELBERN in the very near future. With best regards Claudia Mende, Sales & Marketing

"Ok just ok "

4
19/01/2016

Nice shower no bathtub in my room. Nice central location but not a luxury hotel by any means. Clean though and I guess good value for the cost. I didn't care for the pillows but luckily brought my own.

HOTELBERN, Verkaufsleiter at BEST WESTERN Hotelbern, responded to this review
Dear guest Thank you for taking the time to post a review of your recent experience here at Hotel Bern. We are delighted to hear that you enjoyed our central location. In our hotel rooms we have some rooms with a shower and some with a bathtub. To make your stay next time more comfortable, just let us know if you have any wishes. We look forward to welcoming you back to Berne in the foreseeable future. With kind regards Claudia Mende

"Good value for Switzerland"

4
24/12/2015

Ok. Let's get this straight first-everything in Switzerland is expensive in relation to any Midwest city in the United States. We expected that everything would be expensive and we were right. The hotel prices are high and you get what you pay for! We found the Hotelbern on trip advisor and booked here because of the decent reviews and because when I emailed them about a 2 room rate, they were extremely responsive. We ended up with 2 rooms-both good sized twin beds-with a connecting door. The rooms are clean and no nonsense. A desk, nice closet space, comfy chair and plenty of good lighting. Cons of this hotel and rooms: towels were ratty, soap dispenser in showers is for hair and body and don't work well, pillows are flat as pancakes, rooms are kept very hot so you have to open the window. Pros: location is only 5 minute walk from train station, people are very nice, beds are comfy, rooms are quiet, good value for Switzerland. Yoshua gave us especially good service. He hooked us up with a late check out because my son was feeling sick. He also made a recommendation when my hair brush broke. Also, all the wonderful servers at the bar in the morning and evenings were so sweet. These people are impressive. Many were from other countries and they spoke multiple languages including English. I would recommend this hotel to anyone and would go back.

HOTELBERN, Verkaufsleiter at BEST WESTERN Hotelbern, responded to this review
Dear guest Thank you for choosing to stay in Hotel Bern and thank you also for taking a few minutes to leave your review following your visit. We are happy to hear that you enjoyed your stay. Your note regarding the towels and the soap dispenser we will dicuss this together with our housekeeping and hotel manager. It's a pleasure to hear that your also were satiesfied with our staff. We will let them know about your compliment. We looking forward to welcoming you back to Hotel Bern again in the very near future. Best regards and a happy new year. Claudia Mende

"A sure value"

3
28/11/2015

Reliable value in a very central location in Bern. Rooms are small but functional. The roomdesign is colorful, which is not everyone's taste. Bed is comfy and fluffy pillows and blankets are provided. Tiny bathroom, rather minimalist. No way to regulate the room temperature which might be an issue. WIFI free of charge and great speed. Rather on the expensive side but then again everything here is.

HOTELBERN, Verkaufsleiter at BEST WESTERN Hotelbern, responded to this review
Dear guest, Thank you for your kind review. We look forward to seeing you again in the near future. Kind regards, Claudia Mende

"Funky and Fun"

4
26/11/2015

Hotel has a modern style. Was clean and quiet. Location was close to tram lines, shopping, clock tower and Coop. Was a short walk to the train station but not too far. Hotel staff were very knowledge and helpful. Enjoyed our stay.

HOTELBERN, Verkaufsleiter at BEST WESTERN Hotelbern, responded to this review
Dear Anita, thank you very much for choosing to stay in Hotel Bern and thank you also for taking a few minutes to leave your review following your visit. We are happy to hear that you were satiesfied. We will let know our staff about your positive compliment. We looking forward to welcoming you back to Hotel Bern again in the very near future. Kind regards, Claudia Mende

"Nothing fancy for high price"

2
25/11/2015

I am a bit disappointed with Best Western Hotel Bern. The rooms are very average, pretty small and also the hotel would need renovation. The bed was not comfortable at all. For that price i would expect more. The highlight is the location of the hotel which is just one step out of the city centre, and professional and very helpful staff.

HOTELBERN, Verkaufsleiter at BEST WESTERN Hotelbern, responded to this review
Dear guest, thank you very much for choosing to stay in Hotel Bern. We are happy to hear that you were satiesfied with our hotel staff. We looking forward to welcome you once again in our hotel. Kind regards, Claudia Mende

"Very nice standard"

4
03/11/2015

My first time staying in Bern and this was right in heart of old town. Hotel room was smallish but fine for one. I found the room temperature too warm for me so left my window open all the time. Very clean and tidy rooms. The breakfast choice from the buffet was excellent. Very nice croissants!

HOTELBERN, Verkaufsleiter at BEST WESTERN Hotelbern, responded to this review
Dear Steve. thank you very much for this kindly review. We are happy to hear that you were satisfied with the hotelrooms. We would be pleased to welcome you again to the Hotel Bern. Kind regards Claudia Mende

"Very Impressed"

5
01/11/2015

Fantastic welcome by staff who allowed us to check in early. Hotel is in older part of town and is quiet. Our family room was modern, HUGE, very clean - what a first impression! although it faced back of the hotel we had doors to open and the view overlooked old quaint buildings . Hotel is five minutes from train station, and as is with Bern shopping everywhere(according to net reviews of Bern there is 6kms of shopping and this is true!!) Breakfast is great and also should you desire afternoon apertives free crudites and tje service is friendly and attentive. Highly, highly recommend this Hotel and also the city of Bern is so worthy of a visit...

HOTELBERN, Verkaufsleiter at BEST WESTERN Hotelbern, responded to this review
Dear guest, thank you very much for your kindly feedback. We are happy to hear that you were satisfied with your room. We looking forward to welcome again in Hotel Bern. Best wishes from Berne, Claudia Mende.

"Comfortable hotel a short walk from Bern railway station"

5
25/10/2015

I only booked an Economy room, but it was spacious and well-equipped (room 332, I think). Bern isn't a cheap city and there isn't as much hotel accommodation as you might expect, so I was pleased with this. Some of the attention to detail was lovely, and made my life easier: a large umbrella in the room, and power points which take a range of different international plugs so I didn't need an adaptor. There was an unusually wide range of TV channels, German, French and UK (including all BBC, ITV and most of the 4 channels). There was a good selection at breakfast, with fresh scrambled eggs and a hot local breakfast dish with onions and ham (I forget the name). There's a machine for boiling your own eggs. The hotel is a short walk (about 5 minutes) from the station, but it's on a relatively quiet street so I got a peaceful night's sleep. People I spoke to next day who'd stayed in other hotels found Bern to be a noisy city (trams, late-night revellers), but I didn't have that problem at all when I stayed in this hotel.

HOTELBERN, Verkaufsleiter at BEST WESTERN Hotelbern, responded to this review
Dear Guest Thank you very much for this great Review. We are happy to hear that you were satisfied with your room and the breakfast buffet. I think the local breakfast dish was Rösti. We hope to welcome you again to the Hotel Bern. Kind regards Carla Tichelli

"Ok for Business"

3
21/10/2015

Room was ok but overpriced. Guests on the street side hear the different local clocks bong regularly all night. Guests on the inner side have an odd window into a closed air shaft which does allow for fresh air. Location is excellent, within walking distance from the train station and easy walk to all the sites, and the big Bern conference center on the other side of the river. Reception staff were helpful as were the staff handling the conference rooms in the hotel. Price includes free pass for local buses. Staff in restaurant were less helpful. Coffee was not great - but there is a nice COOP store next door with everything from groceries to notebooks, and several coffee places nearby. The Luce Italian restaurant in the next block had consistently good food at relatively reasonable prices.

HOTELBERN, Verkaufsleiter at BEST WESTERN Hotelbern, responded to this review
Dear Guest thank you for your review, we are pleased to hear that you were happy with the staff at the reception. We are sorry that you were not satisfied with the staff in the restaurant. We will train our staff that this will not happen again. Anyway we hope to welcome you again to the Hotel Bern. Kind regards Carla Tichelli

"Your choise - silence or view"

4
03/10/2015

Friendly, functional, clean, everything works as they just can in Switzerland. The hotel location is excellent, right "there", five minutes' walk from the railway station. If you want to sleep, take one of the smaller rooms which is facing an inner small court, as outside, there is a bar open all night and the young are making a lot of noise and having loud music outside. Breakfast is good. The hotel seems expensive to foreigners, but I guess everything seems so in Switzerland.

HOTELBERN, Verkaufsleiter at BEST WESTERN Hotelbern, responded to this review
Dear Guest, thank you for you review. We hope you enjoyed your stay in Switzerland. We are happy to hear that you were satisfied with the Hotel Bern. Kind regards Carla Tichelli

"Excellent 1 nights stay"

5
02/10/2015

Just a 1 night stay at this city centre hotel in the heart of Bern. Ideally located for the sights and shops of Bern and many cafe's and restaurants within walking distant. The hotel is very modern and although I had a single room it was very big with a double bed and very large flat screen TV with loads of channels from most of the European countries surrounding Switzerland. All the English TV stations were available. As it was our last night in Switzerland our group had a leaving do and meal in the hotel. The meal was excellent and the portions were large and wholesome. Breakfast in the morning was good with a choice from continental to cooked although no bacon but some type of cooked meat which I avoided. Reception staff very helpful and friendly and quickly acted on my request for more pillows etc. Would go back again to this hotel.

HOTELBERN, Verkaufsleiter at BEST WESTERN Hotelbern, responded to this review
Dear Guest, thank you very much for this great review. We are happy to hear that you were satisfied with our service, the meal and also the hotel room. We hope to welcome you again to the hotel Bern. Kind regards Carla Tichelli

"We will not go back again"

2
19/09/2015

My wife and I stayed at Hotel Bern between Sep. 04-07, 2015. We had very unpleasant experience with the hotel. The old fashioned toilet flush was not working well. Room was small and the old type of safe deposit came with a key with room number on it (lucky we didn't lose the key). Chair in the room came without back-support. Further more, the cleark behind the counter, in a rude tone, refused to offer us a "zero balance receipt" when we checked out (such receipts are required by many companies in the U.S. for tax purpose). Breakfast room was crowded and food was running out at 8:15 AM.. The only good thing I can say is it's convenient location to the old town. We stayed at this hotel several times before Best Western had taken it over. It was a better hotel at the time. No, this hotel has lost our business after our recent stay. We will not go back again.

HOTELBERN, Verkaufsleiter at BEST WESTERN Hotelbern, responded to this review
Dear Guest, thank you for your review. We regret, that you were not safitsfied with your stay at the Hotel Bern. We apologize for the toilet flush which was not working and for the employee who refused to offer you a "zero balance receipt" . This is not our standard. If we are fully booked and all customers have breakfast on same time, it can happen, that there is no more food on the buffet. Then it takes some minutes to refill the buffet. We are sorry for the waiting time. We would be happy to welcome you anyway again to the Hotel Bern. Kind regards Carla Tichelli

"Terrific location; clean rooms; pleasant staff; no complaints!"

4
15/09/2015

The Best Western Hotel Bern is ideally situated -- just a block from the clock tower and Old Town, and about three blocks from the train station. The rooms are small, but clean and comfortable. The staff is friendly and helpful. There is no A/C, but the rooms have fans. We stayed in a room overlooking the rear courtyard, and it was extremely quiet on that side of the building. Those rooms have small balconies. Breakfast (included in our rate) was excellent and plentiful. The free WiFi was outstanding. Overall, we couldn't have been happier with our choice of this hotel, and with Bern, as our base of operations during a wonderful week touring Switzerland by train!

HOTELBERN, Verkaufsleiter at BEST WESTERN Hotelbern, responded to this review
Dear Guest We hope you had a fantastic time in Switzerland. Thank you for your great Review. We are glad to hear that you were satisfied with the room, the friendliness of the staff and the location. We hope to welcome you again to the Hotel Bern. Kind regards from the center of Bern. Carla Tichelli

"Can't go wrong with this location"

4
14/09/2015

Excellent location. Right at the heart of the old town. Close to everything including the railroad station.There is a super market next door if you need to buy something. Parking is 3 min walking distance. Staff was very friendly. We booked two rooms side by side. Both were spacious and clean. Would stay there again

HOTELBERN, Verkaufsleiter at BEST WESTERN Hotelbern, responded to this review
Dear Guest, thank you very much for this great review. We are happy to hear that you were satisfied with the hotelrooms, the friendliness of our staff and the location. We would be pleased to welcome you again to the Hotel Bern. Kind regards Carla Tichelli