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Best Western Plus Bayside Hotel, Oakland

4.5/5  - basé sur 991 notations.
1717 Embarcadero, 94606-5223, Oakland, United States - See map

Our waterfront Oakland hotel is designed with your comfort and style in mind. Conveniently located near San Francisco, our hotel is gateway to it all. Our property is uniquely positioned on Oakland's waterfront and offers a unique advantage of making it simple and fast to catch flights from the Oakland Airport. When choosing Oakland hotels, ensure that you get fantastic value as well as a great location. Each waterside room includes either a patio or balcony with impressive views of Oakland's waterway and at times you can even catch a glimpse of San Francisco. Travel 12 minutes on the BART or take a majestic ferry ride to the heart of downtown San Francisco. Oakland has been voted one of the top cities to visit because of its trendy and creative food and restaurant resurgence, and its edgy arts scene. Discover it all at our waterfront Oakland hotel location just off the 880 Freeway. We are also very close to a number of Universities and Colleges including UC Berkeley and Laney. We are the number one rated TripAdvisor hotel in Oakland, and one of the few Oakland waterfront hotels featuring free parking, free Internet, free shuttle service and a free hot breakfast. Enjoy a fresh cup of coffee with in the morning before heading out on your northern California adventure. With our beautiful water views, balconies and great amenities, we make your decision to stay with us easy. Business travelers alike love our Waterfront Oakland hotel because we are just a BART ride away from San Francisco's Moscone Convention Center, and are centrally located in the Bay Area. Our location makes traveling to the Oakland A's Stadium, the Oakland Raider's Coliseum and Warrior's Arena a breeze to get to. Also, ask about Zeel in-room massage. This great new amenity is available through the front desk. Reserve your next northern California stay today at Best Western Plus Bayside Hotel!

Best Western Plus

Bayside Hotel

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Hotel advantages

  • Air conditioning
    Air conditioning
  • Free parking
    Free parking
  • Outdoor parking
    Outdoor parking
  • 24-hour front desk
    24-hour front desk
  • Safe deposit box
    Safe deposit box
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Guest reviews

In partnership with tripadvisor fr
Certificate of Excellence 2018
GreenLeader Silver
 
based on 991 guest reviews
NOTE ISSUED
Excellent
697
Very Good
234
Average
38
Poor
10
Terrible
12
REFER TO NOTICE
Business Business
244
Couples Couples
259
Family Family
339
Friends getaway Friends getaway
69
Solo travel Solo travel
43
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"Wonderful room!"

4
04/07/2018

I've stayed in 5 star hotels where the accommodation is less luxurious - we had a huge room with a spectacular view of the water and the bathroom was gorgeous, a deep, large bath as well as a walk-in shower. The breakfast was good and the staff mainly helpful, we wished we could stay longer. My only gripe is that the shuttle service requires a phone call to the hotel to ask for a pick up when returning from the ferry, fine for most guests but not great when my UK mobile won't function in the U.S. and there are no public phones, so a big thank you to the guy in the Bevmo store who used his phone for me. N.B. I had tried to book the return pick-up at the front desk at the outset.

MHochstatter, General Manager at Best Western Plus Bayside Hotel, responded to this review
Dear dsressex, Thank you for the great review and the commentary regarding the room. We hope to see you again soon. Sounds like you figured out a way to signal you were ready to return to the hotel. Unfortunately, when people make return arrangements they don't always stick to a schedule. We would have the lonely shuttle we have scooting around town and not being very efficient. To other International travelers, I know there's a way to make your cell phones work while here in the US, or at least I know Americans traveling abroad can get theirs to work in Europe, so because you all are usually ahead of us telephonically I'd think it works for you too. Call your carrier.

"Nice hotel"

4
04/07/2018

Nice hotel but the pool is in the other hotel so it was to cold to walk to when we were there. We stayed there so we could go to the Berkeley Graduation ceremony. It was easy location to get to everything we needed to do. They have a great breakfast set up.

MHochstatter, General Manager at Best Western Plus Bayside Hotel, responded to this review
Dear Rachael, Congratulations on the Graduation in Berkeley, someone has really achieved something special. In additional to our pool and Jacuzzi which is available and heated 365 days of the year we also feature guest laundry facilities, a lounge with a steak or salmon dinner plate each night, fitness room, Wi-Fi, Airport Shuttle service, breakfast, complimentary parking, 24 coffee and tea service and much much more. We hope to see you again, soon.

"Generously sized room, all around impressed"

5
02/07/2018

Room was clean. What impressed me was how wide the room was. Most hotel rooms that sleep 5 are deeper to accommodate two queen beds and a couch, but the width of this room really added to the comfort level. View from our balcony is Coast Guard Island; really cool to watch helicopter pilot training, swim tests in the channel. Also colors can be heard and seen from this hotel! View also includes two marinas, a view of San Francisco skyline and bay bridge. There is lots to take in right from your balcony! Staff were professional, courteous and maybe even a little motivated to help. Extra towels were advertised and always offered. Wifi supported five of us no problem. This hotel offers a shuttle to/from the local BART station; really helpful as the commute to/from SF by car can zap the fun right out of an outing. If your going to be at this hotel over dinner, then UberEats is a real good option; there are plenty of of restaurant options and the delivery was less than 30 minutes. Other good option for dinner is Alameda Island which is only a five minute drive and is night and day different from the view of Oakland from the hotel. Also the lobby at this hotel is very large relatively and very comfortable to loiter. Only gripe is the staff are supposed to ask if I wanted points or a gift, and they did neither. Just said 'thanks for being a platinum member'.

MHochstatter, General Manager at Best Western Plus Bayside Hotel, responded to this review
Dear Jason Sorry that we missed the points and the gift. We usually hit that all the time. If we didn't catch you as you left, just give the Front Desk a call and let's see what we can do. Also, in our sister hotel the Executive Inn & Suites we serve a mean Steak or Salmon dinner for $16 inclusive of tax. Next visit stop in there for a meal. Thank you

"Excellent Service!"

5
01/07/2018

My room was clean and spacious with a balcony overlooking the water. The staff were very accommodating, especially Faviola. Hotel shuttle drivers were super friendly and gave complimentary shuttles to Jack London Square. The complimentary breakfast was a nice bonus.

MHochstatter, General Manager at Best Western Plus Bayside Hotel, responded to this review
Dear Angie, Thank you for the great review. We hope you enjoyed the water view and how serein our the walking path can be. Look forward to seeing you again soon.

"Quiet, pretty location in busy Oakland."

5
29/06/2018

We stayed one night to see an A's game and we were pleasantly surprised. Our suite was very spacious, the pool was beautiful and clean, and front desk staff were helpful and accommodating. The view of the bay is relaxing and beautiful. Breakfast was also ample.

MHochstatter, General Manager at Best Western Plus Bayside Hotel, responded to this review
Dear Danielle, Thank you for the nice review. The A's are doing well this year but they're in such a tough division. Check out our great A's package and essentially get 4 game tickets FREE. We look forward to your next stay.

"Erin took care of us!"

5
19/06/2018

mngr Erin was extremely helpful and responsible for converting my daughter & i's simple need for clean beds while in travel, to an amazing & memorable experience. Thank you, Erin!! Beautiful hotel also:)

MHochstatter, General Manager at Best Western Plus Bayside Hotel, responded to this review
Dear Guy, Thank you for taking the time to write about your review and for the compliment to Erin. Like the rest of the team, Erin enjoys knowing that she was able to make a difference in your stay. We hope to see you again soon.

"terrible hotel i've ever!"

1
16/06/2018

The comforter has no cover- it's covered with 2 sheets so when you wake up you can see 2 separated sheets and 1dirty something. No soundproof- the music from somewhere,footstep from upstair it's like almost lively morning at 3 am. Don't expect hotel service. staff never say hello to you and when you ask where the elevator is they just point it. It's the worst experience ever.

MHochstatter, General Manager at Best Western Plus Bayside Hotel, responded to this review
Dear JHMelaine, Thank you for your review. Obviously there is a disconnect in our efforts and your goals. Thank you

"My favorite hotel in Oakland"

5
13/06/2018

This has quickly become my family's favorite hotel in Oakland. The location is convenient to the freeway, but you feel very isolated and at ease from the traffic when you look out at the Bay. And the staff, particularly Jay and Erin, were very accommodating. I recommend this to all of my friends with family coming to visit.

MHochstatter, General Manager at Best Western Plus Bayside Hotel, responded to this review
Dear Brandi, Thank you for your wonderful comments and we're glad to hear that you and your family feel so comfortable with us. That is exactly what we were working towards. We look forward to your return each time. We hope to see you soon. Thank you

"Nice views of the bay"

4
11/06/2018

It's part of the same conglomerate as the Executive Inn and Suites on the same lot. I've stayed in both hotels and this hotel far exceeds the expectations compared to Executive Inn and Suites. The rooms are a lot bigger. With a bathtub, kitchen table and a sofa. That's in addition to the big screen tv and bed. The fitness center is more modern and up to date. However, the room is more expensive than Executive Inn and Suites. Pros: Bigger rooms Better fitness center No pool, but you can use the Executive Inn and Suites side. Bar located at EI&S. Free electric vehicle parking Security on site for both hotels Cons: You would still need to drive to restaurants and shops. Construction is ongoing.

MHochstatter, General Manager at Best Western Plus Bayside Hotel, responded to this review
Dear Rewtenant, Thank you for your review. Just to confirm the construction you speak of is up and down Embarcadero and through Fruitvale. PG&E is replacing piping in the streets and will be completed shortly. There is very little noise and no encumberances. Once in a while they narrow the street a little and traffic proceeds slower.

"Airport stay"

5
07/06/2018

We stayed here last year so decided to stay againwe had a smaller room this time although they do not state that there are different size rooms for the same price. Through reception staff were always friendly and helpful and very polite it does make a difference when you are staying more than one night. The hotel transport was excellent the drivers helpful and friendly we stayed at another best western on our return to oakland totally different atitude .The room was clean and with balcony overlooking the water excellent views of san franisco in the distance but not for much longer as apartments are being built so that view will be gone the hotel had a restaurant with a bar they serve two selection salmon or steak both delicious and only 16 dollars would recommend this hotel will stay here again if possible The hotel is next to motorway but heard very little noise .

MHochstatter, General Manager at Best Western Plus Bayside Hotel, responded to this review
Dear Nora, Thank you for the great review. While Oakland is expanding and trying to catch up with the much needed housing, we will still have incredible views and brilliant sunsets. As you noted our experience is the most peaceful and tranquil in all Oakland and rivals the Bay Area. Thank you and we look forward to your return.

"Front desk help"

5
06/06/2018

Erin Moore was super helpful and friendly in helping me make my reservations. she deserves a A+ in customer service. Really look forward to meeting her when i stay. answered a multitude of questions with patience.

MHochstatter, General Manager at Best Western Plus Bayside Hotel, responded to this review
Dear gldnjngk That is fantastic to hear and thank you for taking your time to say so. I know Erin will be very happy to hear that you were satisfied with her service and that she was able to make a difference with your experience. I think you'll find she, and her team, are equally helpful once your arrive as well. We look forward to having you with us.

"Not Impressed"

1
02/06/2018

This was my first trip to California. Called and booked a 5 night reservation directly through the hotel. When speaking to the rep, I advised that I needed a third floor room. A guy named Chris checked me in. When I checked in they gave me a first floor room. I asked him about the third floor room and he said they were booked. Not sure what the purpose of booking a reservation in advance if they don't honor it. So for 5 nights I was listening to people walking above my head day and night, water shutting on and off, toilets flushing, etc. Additionally I was unable to fully enjoy the waterfront view (that I paid extra for) because the first floor balcony is a walkout to the sidewalk where people pass back and forth. I had no privacy on the first floor balcony so I had to keep my curtains closed for most of the trip. For a thousand dollars I expected better service and the room type that I asked for. Won't stay here again.

MHochstatter, General Manager at Best Western Plus Bayside Hotel, responded to this review
Dear Guest, We do all we can to provide our guests with the requests they make. Unfortunately, occasionally because of other guest reservations we can not accommodate all requests. Normally, if we can't get our guests the room view they want we will be able to move them later in their visit with us. It would seem that you didn't want to move once you established your home base. We work very hard to provide each and every guest the stay experience they desire.

"What we all should expect for any stay"

5
22/05/2018

The hotel entrance opens up to a beautiful staircase and very clean, accommodating lobby area and staff. Throughout the stay, all staff we encountered were extremely professional and so down to earth. The room was also just as clean. No offensive odors in the hotel and the rooms blocked out a portion of noise. The shuttle was also as available as can be expected. We never had to wait more than 30 minutes to be taken to the BART station or the ferry.

MHochstatter, General Manager at Best Western Plus Bayside Hotel, responded to this review
Dear Janielle, Thank you for your nice review. The team works extremely hard to anticipate your needs and it sounds like they dealt with any unknown that came up. Good to hear that you enjoyed your time with us. We hope to see you again soon.

"Unexpectedly nice hotel"

4
21/05/2018

We were in the area to visit friends in Alameda, and chose the BW Bayside because of it is only a short drive to their house. There's a lot of construction along the adjacent road, so we were a little worried as we drove in. But once inside, that all faded away. As you come in the main entry, you're greeted with a view from the lobby out across the Oakland estuary. Very nice! Check in was quick and easy, the staff very friendly and informative. Our room was on the first floor, ocean side. Great location, with views from the room. And you could walk out and stroll along a paved path along the water, which eventually will be part of the San Francisco Bay Trail. The room was quiet, and the bed just about perfect. The free breakfast in the morning was quite good, with fresh fruit, yogurt, pastries, toast or bagels, and eggs with bacon or sausage, depending on the day. Hot coffee and tea were available all day and night. There's easy freeway access in both directions, and getting to Alameda doesn't require getting back on the freeway. After we checked out, I got a phone call from the hotel letting me know I had forgotten a digital camera battery and charger that had been found plugged in. I've unfortunately forgotten things in other hotel rooms, and I think this was the first time that I got a courtesy call to alert me. That was very much appreciated! So we would give the Bayside high marks all around.

MHochstatter, General Manager at Best Western Plus Bayside Hotel, responded to this review
Dear iLind, Thank you for the nice review. As you have experienced we provide a consistent and targeted product for the traveling public. Our job is to be your home away from home, where you can be comfortable, relax and enjoy your experience. As progress moves on around us we will work hard to maintain our experience so that our guests can make order out of the daily craziness that is life. Thank you for the nice review and we hope to see you again soon.

"Good place when visiting San Francisco/Oakland area"

3
19/05/2018

Stayed when visiting friends in Oakland. Close to Oakland downtown area. Hotel provides shuttle service to ferry terminal, where you can take a ferry to San Francisco. The ferry takes about half an hour to get you to San Francisco Ferry Terminal and also to Fisherman's Wharf. Hotel is close to freeway yet relatively quiet. Not much around. Need a car to get around. Enjoyed complimentary breakfast and coffee bar. Breakfast area is facing water and has a small patio where you can have a nice breakfast.

MHochstatter, General Manager at Best Western Plus Bayside Hotel, responded to this review
Dear Annaln, Sounds like you had a wonderful time taking our shuttle to the ferry and then off to San Francisco. We'll do the same to Jack London Square where there are dozens of restaurants, festivals throughout the summer and the "B" bus that will take you into Downtown and up to Lake Merritt. Our shuttle will also take you to BART where the entire Bay Area is at your grasp. And of course, we'll pick you up and take you to the Oakland International Airport so you can fly back home. Our friends from across the world enjoy these transportation services and enjoy our network of transportation. Then again, if you must have a car, we have an Enterprise shop 1/2 block from the hotel and mention that you're staying with us and get a discount. On the sunny side of the bay, we'll look forward to your return.

"Wow! Thank you!"

5
19/05/2018

The staff were so courteous, friendly and helpful in ways I could not anticipate! I left an item in my room and did not realize I was missing the item when I received an email! I was still in town and came back the next day to pick it up! And I checked in for another night rather than an Airbnb! Thank you all so much! And the view of the water was a bonus!

MHochstatter, General Manager at Best Western Plus Bayside Hotel, responded to this review
Dear Cidnysand, Glad we were able to get you back together with your belongings. We look forward to your return.

"Amazing service year on year"

5
19/05/2018

Our family has a holiday tradition of staying at the Bayside Hotel when we arrive from Sweden. It is a long flight with small kids, and we always go direct from Oakland airport to the hotel. The staff are wonderful and we always feel welcome. This past holiday, we were especially thankful for the help we received from Laurence and Charles, who really made our visit special. They took care of us - and of our jet-lagged kids. The early morning breakfast buffet is great here. A tip is to spend the extra money for the water view - it is completely worth it. We have stayed here for 4 years in a row - and will certainly be going back for a 5th. High recommended!!

MHochstatter, General Manager at Best Western Plus Bayside Hotel, responded to this review
Dear Scandie, Thank you for taking the time to write your review. We appreciate hearing that our team has made a difference with your visits. It is good to know that we will be able to see you again over the coming Holiday. Look forward to your return.

"Wonderful, hidden jewel on Bay"

5
14/05/2018

We had an excellent stay at the BW plus. Of course the view from the front of the hotel is a little gritty, but the views from the back of the property overlooking the estuary are beautiful. The hotel has a great shuttle service to take you either to the ferry or BART to San Francisco. We took the ferry (after a leisurely wine-tasting) and had a great dinner and evening out in San Francisco.

MHochstatter, General Manager at Best Western Plus Bayside Hotel, responded to this review
Dear Colin57 Thank you for the great review. Sounds like you have a wonderful time at our hotel and in San Francisco. We hope to have you back as a guest soon.

"Bayside Best Western"

5
11/05/2018

Relaxing hotel with wonderful staff. The location is a bit outside the city but the location in quite and peaceful. Enjoyed my dinner in the restaurant and the pool and hot tub were quite. I plan to return to this hotel when staying in the Bay Area.

MHochstatter, General Manager at Best Western Plus Bayside Hotel, responded to this review
Dear Kirklandgrayleen, Thank you for the nice review. Unlike urban or airport hotels we're located on the banks of the San Francisco bay and Oakland's embarcadero. Our room views are incredible and the area is quiet. We're a 10 minute shuttle ride to Jack London Square and by staying with us, you don't have to hear the train whistles and bustle of the crowds all night long. Furthermore, we're a 10 minute shuttle ride to our BART station, so you don't need to stay downtown at an added cost and be panhandled or worst. With the BART train you're also only 12 minutes from downtown San Francisco. We look forward to your next stay with us.

"Girls Trip"

4
10/05/2018

I am thrilled to let everyone know what a fantastic time I had in Oakland. We stayed at the Best Western plus hotel Bayside. The room were spacious and comfortable. Very clean. We appreciated the morning breakfast, free (money saving). And the free shuttle was amazing. Who does free anymore?!. The front desk staff was professional and full of good information. Nicolas and Erin were top notch,so friendly and patient. I look forward to returning and recommending BW. To my friends. In a side note check for construction that may get in the way of sightseeing.

MHochstatter, General Manager at Best Western Plus Bayside Hotel, responded to this review
Dear Karen, Glad you had a great Girls Trip. Time to plan another. We'll see you real soon.

"Relax and kick back"

5
29/04/2018

We were lucky enough to have a first-floor room. We could sit back and watch the sun set over the water. The room opened up right into a patio like area where you can sit outside on a nice evening. The room was quite large and contained a king size bed, a sofa and sitting chair, and a desk. And a jacuzzi tub in the bathroom. Free breakfast was above par with a lot of selection. Definitely worth the visit.

MHochstatter, General Manager at Best Western Plus Bayside Hotel, responded to this review
Dear Edlyn, Thank you for the great review. We are so fortunate to have the water right behind the hotel. It really makes a special and one of a kind experience. We hope that you'll return again soon. Thank you

"Great Property!"

5
23/04/2018

Enjoyed this stay and looking forward to the next one! Hotel is located on Oakland Estuary, between I-880 and Alameda, close to downtown & short drive fro airport. I stayed in room on the estuary side--clear view of the water and marina. Sat on my patio, watching kayakers, diving birds, and the sunset. Could hear the playing of taps from across the channel on Alameda. So relaxing. The room was quite clean, with bed, linens & pillows in good condition--nice, full size, big pillows. The bathroom had both a shower and a large, deep soaking tub, with the toliet in a separate water closet. Breakfast included fresh fruit, yogurt, waffles, cereal, and breads as well as hot eggs/bacon. Small bar onsite. Front desk staff is very pleasant and helpful--Nicolas is the very epitome of hospitality. I will certainly stay here again and happily recommend!

MHochstatter, General Manager at Best Western Plus Bayside Hotel, responded to this review
Dear Jody, Nice shout out to Nicolas, he's a great addition to our team. Thank you for all the kind words, I know the team will be glad to hear that you enjoyed yourself. We look forward to your return.

"Very happy with our stay"

5
13/04/2018

Very conveniently located off of the freeway. Staff was pleasant and accommodating. The free parking was a great perk compared to the $65+/day you'd pay to park at a hotel in SF. Hotel was clean and up to date. Our room had ample space for 3 people. Plenty of great food options nearby (but you would have to drive). I highly recommend and would return.

MHochstatter, General Manager at Best Western Plus Bayside Hotel, responded to this review
Dear bandmom608 Glad you enjoyed your stay and thank you for the great review. If you don't want to drive, just sign up for our shuttle. We'll take you to BART or Jack London Square. Lots to do in Oakland. Thank you

"Above Average Stay"

4
11/04/2018

My family of 3 booked two nights here to be close to U.C. Berkeley for a campus tour. Everything was positive. We were warmly greeted when we walked in the front door and struck by the water view in the beautiful foyer. It was a $16 Uber each way to/from U.C. campus tour. We had the steak dinner (wonderful!) next door. The 2nd night was rainy and we took the free (!) shuttle to Jack London square for a movie. Double queen room was very nice, too. Probably the best Best Western Plus we've ever stayed in.

MHochstatter, General Manager at Best Western Plus Bayside Hotel, responded to this review
Dear 704 Lori, Thank you for the nice review. We're working really hard to re-set the bar for Best Westerns. Bring us your corporate business too. You'll be surprised at how we excel with meetings. thank you

"Great visit"

5
10/04/2018

I stay at this hotel for business I think I'm there more than I'm home. During my current visit I had a small problem. I have bad allergies, I had forgotten to bring my allergy medicine, I spoke to Chris at the front desk asking him where I could find a pharmacy to get some more and when I came back from dinner he had gotten me some to tide me over. I tried to pay him for it but he wouldn't hear of it. That's one of many reasons that I will always stay at a best western. Thanks again Chris your a lifesaver.

MHochstatter, General Manager at Best Western Plus Bayside Hotel, responded to this review
Dear Jeff, Great to hear all worked out. Thank you for the great review and positive story! (let's keep the drug dealing on the DL) We hope to see you again soon!

"Great place to stay when visiting the San Francisco area!"

5
07/04/2018

My husband and I stayed at the Best Western Plus Bayside Hotel while visiting family in Alameda. The hotel was clean, comfortable and had everything we needed. The breakfast was described as continental, but it was a better than the usual continental breakfast. The staff was helpful and very friendly. The location is great for visiting many locations in the Bay area. We would definitely stay there again.

MHochstatter, General Manager at Best Western Plus Bayside Hotel, responded to this review
Dear Judy, Thank you for this great review. While we're a tiny little hotel in the Bay Area your positive social media comments help us sooo much. We are glad you enjoyed your stay with us and thank you for mentioning how close Alameda is. Actually our location make us a great choice when visiting many of the Bay Area cities. Thank you and we hope to see you again real soon.

"Great hotel"

5
04/04/2018

I was happy with our stay here. The staff were extremely nice. The rooms were spacious and very clean. The 24 hour coffee bar was a nice surprise. Breakfast was average, but cery welcomed. The view from our room was nice. Overall I would recommend this to others.

MHochstatter, General Manager at Best Western Plus Bayside Hotel, responded to this review
Dear Denise, Thank you for your nice review. We're very glad you enjoyed yourself. We look forward to your return. Also, we're OPEN for BUSINESS. If your business needs rooms and meeting space in Oakland, we're the perfect hotel. Call our sales team today.

"Above & Beyond Service..."

5
02/04/2018

A very nice property with an excellent view of the bay. The workers were all very helpful & accomodating in answering questions & being informative of the Oakland area. Front Desk employee Erin (didn't get her last name), went above & beyond in mapping out my itinerary for my entire stay & even drove the shuttle to get me to the Oakland subway (BART) system to get me around the city of Oakland...it was much appreciated. I would most definitely recommend this property to anyone visiting the Oakland area.

MHochstatter, General Manager at Best Western Plus Bayside Hotel, responded to this review
Dear Eddie Thank you for the great review, we appreciate your patronage. I know that Erin will be excited to see that she was able to make a difference with your stay in the area. There really are so many things to see and do that it is always helpful if someone with local knowledge can help. Also, again I apologize for the issue with your receipt. We will definitely take your comments and suggestions to heart an incorporate them into our procedures. We hope to see you again soon.

"Spring Break "

4
31/03/2018

My spouse and I are an older couple and found the hotel to be attractive and quiet. The staff was polite and accommodating. Our room was clean, spacious, and pleasing. There were several places nearby for dining and family activities. This was my husband's second time staying at the hotel and felt it was better than the first. The hotel provides a beautiful view of the bay.

MHochstatter, General Manager at Best Western Plus Bayside Hotel, responded to this review
Dear Jarita, Great that you came back and we're so excited that you did. Even better to hear that this stay was better than the last. Maybe the next stay we'll earn that coveted 5th dot! We look forward to being your home away from home in the Bay Area.

"Awesome Hotel!"

5
30/03/2018

This is the nicest Best Western Plus I have ever stayed - very modern decor, well kept, great views of the water. The only downside is it is extremely popular and crowded, so parking close to the front door can be a challenge, The staff was exceptional, the rooms are very large and well decorated, the bed is extremely comfortabl - I will definitely be staying here again when business takes me to Oakland.

MHochstatter, General Manager at Best Western Plus Bayside Hotel, responded to this review
Dear Allen, Fantastic Review and we actually get that a lot. We are really working to push that Best Western bar up and up. Please help us tell the world that our property is great for Corporate and Group Events. All travelers, please if you have an issue with the parking, please ask our front desk staff for help. Sometimes they can point our special spots to park, even clear out a spot, or just make sure that you are covered. Thank you Allen!!!

"BW Bayside Continues to Shine"

4
30/03/2018

Spacious room, clean, quiet with a lovely view of the Oakland estuary. My only complaints would be to replace to the 1-ply toilet paper with something more substantial and increased parking; have had to park in other hotel lots on the street if returning after 8pm.

MHochstatter, General Manager at Best Western Plus Bayside Hotel, responded to this review
Dear pbrr, You must have gotten a defective roll! Sorry about that. Regarding parking, at one time the Bayside Hotel and the Executive Inn & Suites were all one hotel. Now that we're two hotels we share the same parking lot. So what is ours is their and visa versa. Unfortunately, the surveyed plot next to the waterfront isn't deep enough for extensive parking directly in front of the hotel entrance. Thank you for the great review and we look forward to your return.

"Beautiful hotel, great location, amazing dinner, and super pleasant staff"

5
22/03/2018

From the beginning of the booking process to my stay ending with Enrique, the shuttle driver, taking me to the airport, I was taken care of and WOWed. Great job Hotel Best Western Plus Bayside. I'll be back - not just for the room but for the salmon dinner!

"She Didn't Have to Take the Time"

4
20/03/2018

Talk about great customer service...my sister and I didn't even stay at this hotel (they were booked), but we left there feeling like we'd found the place where we would be staying the next time we're in Oakland. Erin, on duty the night we arrived for a little impromptu girl's weekend, was so gracious and friendly. She let us know the hotel was booked, but because we said we loved the ambiance so much (beautiful lobby with great view), she gave us a little tour of the place - showed us a room, and helped get us a room at the sister property next door (Executive Inn & Suites). These two properties are where you should stay when you're in Oakland. The rooms are clean, the staff is friendly, and you feel special.

"Large, Clean Rooms and Good location."

5
14/03/2018

Stayed at this hotel while in Oakland, CA for a Conference. One of the best Hotel experiences I've had in the Oakland area. Definitely recommmend this hotel. Great Staff, Clean Rooms, and a Breakfast service.

"A great place to stay just outside of Oakland downtown"

5
13/03/2018

We stayed here for two nights while we were visiting Oakland. It was much better than we expected! The room itself was almost as good as 4 star hotel's - very spacios bedroom + bathroom with high celings, and the bathroom had a corner bathtub with a separate shower booth. Strong water pressure and no slow drainage in shower and sink. Everything looked pretty new and kept clean as well. Our room was facing the water, so we woke up to nice and peaceful scenery each morning. Breakfast and lobby area also has a great view of water. Breakfast was very simple but it was included in the stay. Juice fridge and coffee station were accessible all day. All the staff we talked during our stay were very friendly as well. Oh, and free shuttle to airport!

"A pleasant stay"

3
08/03/2018

We booked the BW Bayside after reading all the wonderful reviews on Trip & had a pleasant stay as part of our recent vacation to NorCal. Our booking confirmation (through booking.com) did not give any instruction on how to book the airport shuttle so we sat at the bus stop naively expecting the bus to be on a continuous loop. After 45 mins we went to ask airport information (we travelled from the UK so were trying to avoid international call charges - kind of defeats the point of the free shuttle!) and they said we had to call the hotel but kindly did it for us. Unfortunately they called the BW Plus at the airport so after being driven there by a lovely lady, we found the hotel to not have our reservation & worked out we were at the wrong place! We then had to take a $25 cab ride to the right hotel which wouldn't have all been so bad had we just done this in the first place as we would have saved ourselves a good chunk of time. Equally this could have all been avoided if the shuttle instructions had been clear on the confirmation. Anyway, that is a lot of information on the airport shuttle, so I shall move on! The lobby was lovely, water views greeted us and the hotel has a fresh, clean smell. Service on arrival and throughout our stay was faultless, everyone went out of their way to say hello & couldn't do enough to help. The complimentary coffee was a lovely touch and our room was large, if not a little dated. We found the rooms to be expensive (not just here, Oakland in general) and having travelled all over the world, £140 a night (almost $200) was a lot for a budget hotel stay. We had a late night noise disturbance outside on our first night but other than that the room was really quiet & peaceful (we were on the 3rd floor overlooking the water). Incidentally I called reception when the couple outside had been arguing for a few minutes and they promptly sent security out & the noise immediately stopped - thank you! Breakfast is included which is an added bonus, there were plenty of seats & tables & it never felt crowded. The bagels were lovely! We were lead to believe from the hotel info & other reviews that there was a walking / jogging trail - there is, but it is only about 10 minutes to walk from one end to the other & back so I did my running on the treadmill instead. The gym is small but functional, I liked the complimentary water & the TV was a nice touch. I have to say that our first experience aside, the shuttle service was a great feature. We thought we'd be able to walk to Jack London Square, but it's virtually impossible so we ended up using the shuttle service more than we expected. It was timely, safe & the drivers were all super friendly & helpful. On our last day they took us straight to the Avis depot at the airport (we fully expected to go to the terminal & find our own way) and this really did exceed our expectations. Overall I'd recommend the hotel, the staff & service alone make it a worthy stay.

MHochstatter, General Manager at Best Western Plus Bayside Hotel, responded to this review
Dear Rooby25 Thank you for your very nice review. You pointed out a few of our great features and amenities and we appreciate your recommendation. We'll work on the wording of the shuttle for Airport Pick-up and try to communicate that our guests need to call to let us know they have arrived. We look forward to your next visit.

"College Tours"

5
20/02/2018

Needed a place to stay while we toured some Oakland/Moraga college campuses. We had a long drive and arrived at 2am. Clerk was helpful. First, the location was perfect for our stay-15 minutes from the campus. Secondly, we got into our room and it was so roomy/foyer with a mirror, 2queen beds, sitting area, desk, kitchen nook- micro/fridge/counter,benches, door to toilet area, etc. Nice layout. Next, great variety at breakfast- choices for drinks. Lastly, a shuttle to Jack London Square/ complimentary-thank you Donna/ Isaac/Renee/Erin/ Charles. Oh and the views were nice. Keep up the good work- you are the Best!

MHochstatter, General Manager at Best Western Plus Bayside Hotel, responded to this review
Dear Moeppinger, Thank you for the great review. We hope you were able to narrow down or select a college that will help you on to greater things. We have a number of campuses that are very close to the hotel. UC Berkeley, Mills College, Laney, UC East Bay, Holly Names, University of Hayward, Chabot, and many many more. Thank for taking the time to write such a nice review. I know the team enjoys seeing that their efforts are appreciated. We look forward to your return.

"Great Customer service"

5
19/02/2018

we were on our honeymoon. and hotel was very clean very nice, also the rate of is very reasonable. Laurence at front desk was extremely helpful, he gave us a room with awesome water view, and it was very spacious. Laurence also helped us to planed our 3 days trip here in Bay Area, definitely made things much easier for us. Thank you Laurence!

MHochstatter, General Manager at Best Western Plus Bayside Hotel, responded to this review
Dear Jessimhung, Thank you for spending your honeymoon with us and enjoying Oakland and the Bay Area. We hope your time with us was full of many memorable experiences. Great to hear that we were helpful with your trip. We are fortunate that so many of our team are local and really up to date on the goings on in the area. We hope to see you at least once a year and even more frequently,

"Amazing experience & The best customer service "

5
16/02/2018

I had a wonderful experience from my check in to my check out. I loved the beautiful views of San Francisco's skyline I truly enjoyed the spacious rooms and bathrooms. The quite, peaceful vibe. Last but not least the best customer service I've ever received. They are always willing to help and offer such a warm and kind experience no matter the issue. Chris & Fabiola are my very favorite they always go the extra mile with a smile. I'd give this hotel a 100 stars if I could but for now I just want to say it's one of my favorite hotels and pretty much my go to when I need a cozy place to stay. It's my home away from home. ????

MHochstatter, General Manager at Best Western Plus Bayside Hotel, responded to this review
Dear Denise, Thank you very much for taking the time to write such a nice review. And, it's great to hear that we're your home away from home. That's exactly what our goal is. We will make sure to pass on your comments to Chris and Fabiola. It's fun to make people happy. Thank you

"Oakland Business trip"

5
14/02/2018

I stay in many popular named hotels around the country. This BW Bayside rivals some of the nicest hotels I've lodged at. The room was spacious with a beautiful waterway view. 2 awesome employees that are total pros were Fabiola who answered many restaurant related questions. And Gabriela who was super friendly as she worked hard in the breakfast area. They are pros!

MHochstatter, General Manager at Best Western Plus Bayside Hotel, responded to this review
Dear Roman, Thank you for your kind review of our hotel. I know Fabiola and Gabriela will enjoy knowing you were happy with their service. We look forward to your return.

"What a wonderful quality find!"

5
14/02/2018

This hotel is very easy to find just off the freeway and on the estuary. Lots of parking very close to the front door. Immediately I was struck by how beautiful the lobby was because as you go in the front glass doors you already see the water on the other side of the lobby. The front desk clerk was very helpful and called their free shuttle for us to take us to Yoshi's for a show. The breakfast was held in this beautiful lobby and included everything I needed to support my vegan diet! There is a coffee/tea bar which is open 24 hrs where you can even get a cappuchino! The room was huge with a triple sized closet, safe, wifi, sofa, coffee bar,queen size bed and lovely deck overlooking the water. The bathroom had a large bathtub, separate shower and private toilet. We sat on the comfortable outdoor chairs to watch the sunset, passing sailboats and migrating water fowl. What a treat! I really appreciated the interior decoration of the room.

MHochstatter, General Manager at Best Western Plus Bayside Hotel, responded to this review
Dear Rotaroter, Thank you for the great review! You really write well and expressive. It's nice to hear that the efforts we have made to please all appetites is working. We hope to see you again soon.

"Perfect....."

5
08/02/2018

This place is great! They really thought of everything including little details that make big differences. We had bottled water in our extremely clean, comfy room everyday. We had fresh fruit, bottled fruit juice, fresh bakery pastries, and freshly made breakfast every morning. The pool was warm and welcoming. The view was amazing....day and night! There is a shuttle service and the employees...Jay, Erin, Enrique, and many others, were friendly, helpful, and very professional....

"First Rate Customer Service and Rooms"

5
30/01/2018

I was staying at the Radisson Oakland Airport on business, and had internet problems with my laptop and phone. Desperately needed to find another hotel where I could connect and get work done. Tried this hotel, and not only did they price-match a lower rate I found online, but allowed me to check in early so I could get back to work. If that wasn't enough, they allowed me the room of my choice and ensured it was cleaned ASAP. Jay is the manager and Erin is the customer relations rep, and both are amazing and very helpful. Because of them, and the finely-appointed rooms, I will be definitely returning every time I'm here on business.

"Excellent"

5
22/01/2018

We really enjoyed our stay at the Bayside. The hotel was clean. Hotel staff provided excellent service. They also have an awesome Steak House next door. I would definitely recommend Bayside. The complimentary breakfast coffee tea etc. Definitely recommend to friends and family. Lawrence provided excellent service.

MHochstatter, General Manager at Best Western Plus Bayside Hotel, responded to this review
Dear Barbara, Thank you for your nice review we appreciate you taking the time to tell everyone about your visit. Just to make sure everyone understands, we don't actually have a Steakhouse at our sister property, the Executive Inn & Suites. Rather, we offer a simple entrée of either Grilled Salmon or Grilled Steak. We work on Keeping things Simple and we make sure we delivery everytime. Again, thank you for your great review and we look forward to your return.

"A place to stay in Oakland"

5
17/01/2018

It's rated as a 2.5 star establishment, then it has surpassed what you would have expected. The rooms that I stayed were nice & clean, staff very polite & eager to serve. What delights me most is the 24 hr hot water tap in the beverage station as I need something warm to drink in the middle of the night & early morning. The only item I'd to suggest is the chairs in the breakfast area need to be reupholstered.

MHochstatter, General Manager at Best Western Plus Bayside Hotel, responded to this review
Dear Saovaluk, Great review and thank you for taking your time to complete it. We will definitely look into the those chairs. We look forward to your return.

"Nice surprise"

4
14/01/2018

Price is around 135 a night. Staff was very friendly. Kudo's to Nicolas and Erin. After a long drive from South Lake Tahoe it was nice to find this hotel just off the ramp of the highway. Drove right to it. This is also the downside; because you need the shuttle service or your car to get around. Ubers are 7 to 8 dollar from the hotel to Jack London square from where you can take the ferry for another 7 dollar (one way). An uber from the hotel to pier 33(alcatraz) is around 32 dollar but a lot faster. There is a starbucks and a subway on walking distance; though not a nice walk when it's dark. Didn't feel unsafe but just dark and industrial next to the highway. The room was very nice. Very complete and spacious; bathroom also. And we had an excellent view on the river from the 3rd floor on our balcony. We only heard the highway from the balcony. Room had safe, coffeemachine, refrigerator, good wifi and entertaining tv. Parking and wifi were free to us The breakfast was basic but decent. Scrambled eggs, sausages, bread, butter, toaster, juice, boiled eggs, fruit, coffee, sugared danishes. The shuttlebus required a reservation so eventually we never took it but just ubered around to Jack London square to the ferry and the restaurants. Would come here again.

MHochstatter, General Manager at Best Western Plus Bayside Hotel, responded to this review
Dear Jerry, Thank you for your review. We appreciate the time you took to write about us and we look forward to your return. Another way to express our location is that we're right in the middle of everything. The Airport (OAK) is only 10 minutes away, Downtown is 10 minutes away, Oracle Center (Warriors and Athletics) is only 10 minutes away and Jack London Square is only 10 minutes away. Our shuttle can get you to all of those every hour and sometimes more often. Thank you for your comments and we look forward to your return.

"Best kept secret!"

5
08/01/2018

Great room that looked like a suite! Glass shower and separate luxurious bathtub. Separate room for toilet within the bathroom! Water view with a balcony! Free WiFi and free breakfast. All included at the price you would normally pay for a two-star hotel. Definitely staying here again!

MHochstatter, General Manager at Best Western Plus Bayside Hotel, responded to this review
Dear Luron24 Glad that you enjoyed your stay. Not sure that our rates are at the 2-star level and if they are we'll adjust that. But we pride ourselves on offering 4-5 star service and amenities. We hope your come back and visit again.

"Convenient location and wonderful staff!"

5
07/01/2018

We didn't know what to expect when we made our reservation for this hotel, and we were extremely happy with our decision to stay here. The hotel has an beautiful view of the city, and is convenient to Berkeley and Oakland. Nicolas at the front desk was extremely helpful even during a busy check in time. He was kind, knowledgeable, and gave helpful advice regarding our stay. We had a great stay, and would definitely recommend it!

MHochstatter, General Manager at Best Western Plus Bayside Hotel, responded to this review
Dear Stephanie, Thank you for your great review and the shout out to Nicolas. He's been a great addition to the team and an enjoyable guy to talk with. We are glad that you were able to enjoy our property and Oakland. Both have blossomed over the past few years. As a hotel we are committed to providing our guests with enjoyable visits and a comfortable place to reside. We hope to see you again soon!

"Great deal for the price!!!"

4
06/01/2018

Stayed over the New Year's Eve weekend and had a great experience. Room was spacious, clean and comfortable and the staff was so helpful, especially Lawrence who worked at the front desk. A restaurant is located in the adjacent hotel with a limited dinner menu. Food was very good and the price was right!

MHochstatter, General Manager at Best Western Plus Bayside Hotel, responded to this review
Dear Marsha Thank you for the nice review. We are happy to hear that you enjoyed your stay. We look forward to having you back again, soon.

"Christmas/Winter break"

5
03/01/2018

Rooms large and clean with Bay View! With a later arrival on 12/24 the Staff was friendly and eager to help. The breakfast barista was the BEST! Fresh, coffee and very helpful with whatever we asked for!

MHochstatter, General Manager at Best Western Plus Bayside Hotel, responded to this review
Dear readingteach, Great review and thank you. Glad you enjoyed the coffee. Be careful arriving late on Dec 24th, you never know who you'll run into! Hohoho.

"New years trip"

5
01/01/2018

What an amazing hotel!!! My family n I LOVED it... the room itself was incredible just the right size. The ameneties from breakfast to shuttles made it even better. We stayed there 1st because of the price not knowing we we getting alot more.. front desk to housekeeping were very kind and attentive. We will DEFINATLEY be booking our stay here again. Great place to walk in the mornings and evenings, close to the ferry to SF and downtown Oakland.. I mean I can go on and on... very highly recommended. Thank you BW!!!

MHochstatter, General Manager at Best Western Plus Bayside Hotel, responded to this review
Dear New Years Trip Thank you for taking the time to write about your experience. We are so very glad that you enjoyed your stay with us. We hope to see you again soon!

"Good SF Bay Area hotel"

5
30/12/2017

Stayed here many times and it's a great place. Nice location on the water and close to the East Bay plus easy to get into San Francisco but much less expensive that staying in the City. Big rooms and well appointed. Excellent beds, good lighting, not a small thing these days, and couch and big chair to sit in plus the desk chair. Excellent breakfast offerings too. Friendly staff.

MHochstatter, General Manager at Best Western Plus Bayside Hotel, responded to this review
Dear Markie Anna, Thank you for everything you said. Glad that you enjoyed your experience. You pointed out many of the amenities our guests really like, thank you.

"Great value, great staff."

4
29/12/2017

The rooms are nice and the property sits on a bay. Updated bathrooms with soaking tub in mine. The bed was comfortable. The only problems I encountered were a smell of body odor in the room, and I could not get the temperature low enough to sleep. Even with the fan on, it stayed hot. The thermostat needs to be easier to operate. Other than that, the room was large, well appointed, and the staff very friendly.

MHochstatter, General Manager at Best Western Plus Bayside Hotel, responded to this review
Thank you for the review. Sorry about the odd smell, it does go away once people are in the room. The room was probably just closed for several days. Next time we'll set you up with a difference room with a newer A/C unit. All will be well. Thank you

"BIG Room - Great Service!"

5
28/12/2017

We were very pleased with the size of our two-queen bed room. Hotel has been recently renovated and looks really good. Check-in and check-out staff were friendly and we appreciate the hotel, upon our reservation request, placing us on the water-side of the hotel. The breakfast is basic, but better than nothing. Easy/quick drive your Uber to local places in Oakland.

MHochstatter, General Manager at Best Western Plus Bayside Hotel, responded to this review
Thank you for taking the time to write about your experience. Our team really works to make your stay as enjoyable as possible. Breakfast, free internet and parking and the shuttle to the Airport and Jack London Square helps to shrink Oakland. There are so many exciting places to visit all within a few minutes from the hotel. We hope to see you again soon.

"Wonderful place to stay!"

5
24/12/2017

We love to stay here. They have a wonderful walk along the estuary, a shuttle to many places including Jack London Square and the airport. It is clean, and nicely decorated with friendly , knowledgeable employees. Easy access to the I880.

"Beautiful hotel"

5
16/12/2017

The views from the bayside rooms are beautiful. Balcony's are something I rarely see anymore but very nice to have a private balcony. Inside the rooms are very clean and spacious. I stay at many hotels around the U.S. and Canada and this is among the top nicest Best Westerns I have come across.

"This is a nice hotel!"

4
15/12/2017

Stayed here for a few days to see the Warriors game at Oracle. This is a nice place to stay. The 3rd floor corner room is nice. Ask for a room with a bay view. Laundry facilities available. The sister property next door has a convenience store with Trader Joe items stocked. The breakfast is very nice with name brand quality items. This is the first place I've ever been to that had a bowl of whole kiwi fruit! The people are very nice here. They have a shuttle that takes you to and from Lake Merritt, Oakland Ferry and the Airport. I would stay here again. I'm not sure about walking around the area at night. Lots of construction going on. One thing that concerned me was a smell in the room. Smelled like fresh wood chips. It was obnoxious after a few hours and getting to my lungs so we moved to another room. It wasn't bad as the first room but the smell was there. Not sure if it's the cleaning chemicals or freshener for masking but there is a smell in the 2 rooms we were in. Other than that, this is a good place to stay!

"Best hotel ever"

5
11/12/2017

Nicholas at the front desk was the most helpful representative ever wonderful customer service just the way he treated me makes me wannna come back!!!!! My suite was to ght on the water I woke up and walked out my sliding glass door to the deck so I could watch the sunrise on the water so breathtakingly beautiful I can't wait to go back again I love this hotel!!!!

MHochstatter, General Manager at Best Western Plus Bayside Hotel, responded to this review
Dear elleeccttrraa, Thank you for your enlightening review. You certainly seem charged-up about your experience. Thank you for your shout out to Nicholas. He is a great addition to our team and he is a wonderful host. We look forward to your next stay.

"Good Experience"

5
11/12/2017

We stayed at this hotel in order to catch a flight out of Oakland and found it very comfortable and attractive. It was located right off the freeway and drive time to the car rental return was about 12 minutes. Worked great!

MHochstatter, General Manager at Best Western Plus Bayside Hotel, responded to this review
Dear Saundra, Thank you for your business and for taking the time to write such a nice review. We are a great alternative to an airport property. After all there isn't another hotel, in the area, with a view and amenities that we offer. We look forward to your return.

"My Stay"

4
11/12/2017

A very nice Hotel,I will stay here again.The location is excellent and i liked the view of the water. The hotel was clean and the staff friendly.i would also recommend this hotel to friends.Had a great stay.

MHochstatter, General Manager at Best Western Plus Bayside Hotel, responded to this review
Dear Jackiem, Great review and thank you. We're very glad you had such an enjoyable stay. We look forward to your return.

"Great Hotel and Staff"

5
04/12/2017

I stayed here over the weekend before the Raider game, upon check in the gentleman who helped us, Nicolas, was super kind, took care of us and situated our room and even got us an upgrade. I will definitely be back for my next visit, shout out to the staff member Nicolas for going above and beyond

MHochstatter, General Manager at Best Western Plus Bayside Hotel, responded to this review
Dear Shant, Thank you for the great review and it is always good to hear that our guests enjoy their visits. And, yes Nicolas is a great addition to the team, we look forward to having him with us for a great long time. Go Raiders. Dallas game should be the game of the year. We'll see you again next time.

"Love it"

5
25/11/2017

The only place I I stay when I come to Oakland. Close to Jack London Square, restaurants, ferry, and BART. Breakfast is nothing special, pretty good exercise room. The sister hotel next door has a cocktail lounge and a "Grill and Chill" everyday,

MHochstatter, General Manager at Best Western Plus Bayside Hotel, responded to this review
Dear JMS Great review. Short and to the point and you expressed that the Bayside Hotel is the place to be in Oakland. Thank you for the shout out to our sister hotel as well. Great meals with Grill'n and Chill'n. Look forward to your next visit.

"If not for the uncomfortable beds this would be a perfect hotel"

4
23/11/2017

A 2nd floor room on the water side, large and quiet with private deck. Love the view and the sofa and chair area separate are so relaxing to watch tv, read, or just enjoy the breeze off the water and watch the ducks. But the beds are very hard and not comfortable. Unusual in a hotel at this price point

MHochstatter, General Manager at Best Western Plus Bayside Hotel, responded to this review
Dear DBC Chicago, Good that you had a great stay and we're sorry that you didn't like the bed. We generally get great comments about the beds with many guests wanting to know about how to buy them for home use. Come and visit us again, and let's try a different room. You might find a different mattress more to your liking. Again, we're glad you enjoyed your stay.

"A wonderful stay...."

5
22/11/2017

My brother and I spent a lovely weekend at this property. The lobby looks right out at the water making for an impressive arrival. Our room was on the top floor and also had a water view (so not on the road side which might have been noisy?). The room was lovely & large - two big comfy beds, a sofa bed, nice balcony with table and chairs. The bathroom was big with a separate tub and shower. There was a nice coffee bar setup and a bar fridge. I would definitely stay here the next time I'm in the area!

MHochstatter, General Manager at Best Western Plus Bayside Hotel, responded to this review
Dear Annabelle, Thank you for the great review, and we look forward to your next visit. Thank you

"CUSTOMER SERVICE"

5
22/11/2017

From the moment I called to find out more about the room the service from the front desk was great! I believe I talked to Christopher R. about the view they offered given the location. He offered wonderful advice on the rooms and maintained such a professional voice through the phone, even after my hundreds of questions. The room was super clean and the view was AMAZING! We checked in just in time for the sunset over the water. Also the bathroom was huge and made me feel like I was home haha so my cousin had to deal with my makeup on the spacious counter space.

MHochstatter, General Manager at Best Western Plus Bayside Hotel, responded to this review
Dear Gabster, Very nice review and thank you. We're so glad that you enjoyed your stay. Yes, aren't those sunsets stunning. It seems our skys are so much prettier with a few clouds in the sky. They seem to give everything perspective. We hope to see you again soon.

"Everything superb except outrageous, unacceptable conduct of Manager"

4
17/11/2017

Front Desk, Erin was extremely kind, wonderful, helpful. All van drivers and breakfast person accommodating and professional. Jay, the hotel Manager, checked me out. I told Jay that we made reservations the night before for the airport shuttle for 12:30 pm. Jay told me there was no such shuttle for 12:30 and that my name did not appear for any shuttle. He called me a liar 4 times. Jay called the person who worked the desk the night before. Jay told the person that I "alleged" that I was booked for the shuttle. Absolutely shocking for any person to call me a liar, but in the hotel industry is just unheard of. WHen the person on the phone confirmed my assertions, Jay did not apologize. He merely said the hotel has policies. I told him I was fine with policies, but not with being called a liar. SHame on Jay and shame on the hotel if it tolerates such outrageous behavior of an employee, let alone a manager. I was scheduled to stay at BW Bayside on 11/28. Now I will not..

"Better Than Expected"

5
16/11/2017

The hotel was very nice, and exceptionally clean. Our room was huge, with a beautiful view of the estuary. Really appreciated the huge soaking tub, separate from the glass shower. The breakfast selections were numerous, with plenty of fresh items. Overall, a great place to stay, close to the airport, with shuttle service. Be sure to schedule the shuttle though, it gets booked up.

MHochstatter, General Manager at Best Western Plus Bayside Hotel, responded to this review
Dear Karen, Thank you for the great review. We are so thankful to our corporate travelers who have found our hotel as their home away from home. Our large guest rooms and well appointed bathrooms provide our guests the comfort they have come to expect form a top hotel in California. We hope to see you again soon.

"Nice and Affordable"

4
14/11/2017

Nicely decorated. Very large guest room. Comfy beds. Bathroom had a tub and shower. Used the shuttle service to airport and nearby areas - free and easy. Complimentary breakfast with hot and cold choices. Was able to take a little time to sit on my patio and enjoy the water view. Would especially recommend for travelers catching planes (only 10-12 minutes from the airport) or for a less expensive option to San Francisco which is only a short ferry ride or BART ride away.

"Wonderful Stay in Oakland"

5
12/11/2017

My husband and I needed a place to stay in Oakland and were delighted with our stay at the Best Western Plus Bayside Hotel. We knew the hotel was parallel to the 880, however, once inside, we soon forgot that! The lobby is beautiful and looks like it was recently refurbished (as does the whole hotel). We were warmly greeted by Nicolas and Erin who checked us in with such a friendly manner, answered all our questions, and efficiently signed us up for the free shuttle service to OAK, knowing that we would need it the following morning. We were very impressed with their service and enthusiasm to make our stay the best! We reserved a king bed with a bay view and it was exactly as the pictures show on the hotel website. The room was very spacious, with a nice big seating area, luxury bath, microwave/refrigerator station, and a wonderful balcony facing the water. We totally enjoyed relaxing in this room! I couldn't believe that this GEM of hotel is in Oakland alongside a busy freeway! It's clean, quiet, and beautiful! The view of the water from our room was peaceful and felt miles away from a bustling city. I would definitely stay at this hotel again and book a room facing the water. The rooms rival some of the expensive hotels we've stayed at in SF for a fraction of the price. You will need a car to get around from this location, or you can utilize the free shuttle service to OAK, the BART, or Jack London shopping area. The hotel also serves a nice free breakfast.

MHochstatter, General Manager at Best Western Plus Bayside Hotel, responded to this review
Dear Bluebirds2, Great review and thank you for taking the time to write about your experiences. Our team at the Bayside really work hard to make every guest's stay memorable. It really is kind of crazy finding a hotel so close to the freeway that delivers such a great stay experience. Our waterview rooms are really delightful, peachful and comfortable. We look forward to your return soon. Thank you

"Lovely hotel, nice rooms, friendly and helpful staff"

5
12/11/2017

This is a lovely hotel with very nice rooms. My room even had a lovely view of the water. Breakfast was excellent and included. Staff were friendly and helpful. Charles checked me in and out and was friendly and efficient. Lawrence spent a great deal of time with me the night before I left helping me sort out the best and most economical way to get to the SF airport from the hotel. That made my morning trip to the airport so much less stressful. Thank you Lawrence! Everything worked perfectly.

MHochstatter, General Manager at Best Western Plus Bayside Hotel, responded to this review
Dear Christine, It's really great to hear that our team was able to make a difference in your stay and help you to enjoy Oakland even more. Thank you for your business and we look forward to your return.

"Nice hotel for San Fran. Long drive to city though."

5
11/11/2017

I stayed here for business as it fit my hotel night stay budget. Hotel is very nice and easy of the freeway. Great views of the bay. However, there was a musty odor in room 1, i was moved and room 2 was just as bad.

MHochstatter, General Manager at Best Western Plus Bayside Hotel, responded to this review
Dear Joel, Thank you for the review. We have found that once the air moves around a bit with the A/C either with hot air or cold that little bit of a scent goes away. Glad you had a great stay.

"Great Place to stay in Oakland"

5
06/11/2017

The staff is always very friendly and helpful and delighted to have you as their guests. This hotel does not disappoint. We feel and we are visiting family when we stay here. The view of the waterfront is peaceful and the rooms comfortable. The staff is always helpful in fulfilling room needs. Breakfasts are superb!

"Recommended for Amtrak Travelers "

5
03/11/2017

Took the train to Jack London Square, while enroute I called the hotel desk and they assured me that there would not be any issues, just call when we arrive, which we did and were promptly picked up. (Sometimes its hard to get a shuttle from train stations). The hotel staff were friendly, the lobby is large and inviting. Our room was on the second floor facing the bay, very quiet, room was clean, everything worked. One thing that caught me off guard was the vending machine. Normally hotels gouge every penny they can with these machines, and to see a can of Coke for a buck surprised me. The only recommendation i would suggest is new bedside lamps with additional 120v plugs and/or USB power sources. Upon our departure, we took the airport shuttle, and the service was great just like our arrival.

"Thanks Chris!!"

5
03/11/2017

We stayed here with some folks from Minnesota. It was a lovely experience. The first night I needed a cab to meet some friends. The wait was too long. Chris got a lyft for me and I was able to meet my friends. Thank you so much Chris!!

"Very nice waterside hotel in Oakland"

4
02/11/2017

Easy to find and next to the Executive Inns (which is actually cheaper but did not have availability for the room we wanted). Check in painless and waterside King room above our expectations - it is huge! Breakfast fairly good quality, I liked that milk and juices were available in small cartons and bottles rather than a jug or other open dispenser (not seen this before). Number of filter coffee options too. Marked down because the gym provided is not up to standard, too small with only one weights machine. Also marked down because even though they offer a free shuttle with designated times during the day and then phone to pick up from Lake Merritt BART in the evening, the driver drove past us at the BART station meaning we had to call again.

"Enjoyable stay"

5
30/10/2017

I have stayed at this hotel on several occasions. Enjoy sitting on the balcony and watching the boats on the Embarcadero in front of the hotel. Also the BBQ served at the adjoining hotel is tasty and reasonable. Also appreciate you can park your car in front for a week.

MHochstatter, General Manager at Best Western Plus Bayside Hotel, responded to this review
Dear Duane, Thank you for the vote of confidence and that you enjoy our hotel. Not sure about that week of parking thorough, we should probably chat about that. Thank you

"Great overall hotel experience."

5
29/10/2017

All staff we encountered were extremely helpful and nice. Great overall hotel experience. We received some special help from Lawrence the night of our check-in. After a snafu in which we discovered that we had made a reservation at the wrong location, we called your hotel and spoke with Lawrence. He was very helpful and reassured us that he would have no problem saving a room for us. When we checked in, he upgraded us to a nicer room, as it was our first stay there. He was also at the front desk when we checked out, and helped us with baggage check, as we needed to keep our luggage at the hotel for several hours. Lawrence is an excellent employee, and it is clear that he is proud of his hotel and loves his job.

MHochstatter, General Manager at Best Western Plus Bayside Hotel, responded to this review
Dear Lewiss209 So glad that you enjoyed your visit with us and that Lawrence was able to assist and make your stay so memorable. We look forward to your return. thank you

"Best Western Bayside Oakland Estuary"

5
29/10/2017

Beautiful views, great accomodation, and very helpful and friendly staff. Rooms are large, view of the water is spectacular, and location is convenient to both airport and ferry to San Francisco. Highly recommend.

MHochstatter, General Manager at Best Western Plus Bayside Hotel, responded to this review
Thank you Daniela, We are so glad that you enjoyed your stay with us. We hope to see you again soon.

"Customer Service is Next Level"

5
26/10/2017

Upon checking in, there was a mixup with the room we had reserved over the phone and the room that was reserved in the system. However, Nick (front desk staff) graciously accommodated the change with absolutely no problem. He consistently went above and beyond throughout the rest of the stay as well -- fixing machines, re-magnetizing room keys, sending up anything and everything we needed to make our stay incredible. The hotel itself is alright, but I wouldn't come back for the infrastructure, I'd come back for Nick. Strongly recommend.

MHochstatter, General Manager at Best Western Plus Bayside Hotel, responded to this review
Dear Slow Great to hear that Nick was instrumental in securing your satisfaction. They say that hotels/buildings are brinks and mortar, but its the people that make the difference. The saying seems to ring true with your expereicne. We hope you come back soon and get to meet all our Nicks.

"My go to place when staying in Oakland on Business"

4
26/10/2017

Love this place! The rooms are spacious with your own balcony over looking the water. The food at the hotel next door is awesome! You have a choice of Salmon or Steak and it is cooked to perfection not to mention the bartender makes some good drinks!

"Superb Choice Outside San Francisco"

5
23/10/2017

This hotel is on the waterfront in Oakland, opposite Alameda Island, with distant views of the San Francisco skyline. By use of the complimentary hotel shuttle (and their lovely drivers Enrique and Doris) it is convenient for Oakland Airport and for use of the BART system using Lake Merritt station for travel into SF. It is therefore well located as an alternative to staying in SF and for that reason (although not cheap) is also much cheaper than staying in a similar quality establishment in SF. The rooms are large and the fittings and equipment good including a comfortable bed and a large room safe. Our room on the 2nd floor was quiet, and had a lovely view from the balcony out over the water with amazing views of the sunset over SF. The public areas are large, airy and welcoming. Our room was spotlessly clean on arrival and cleaned thoroughly each day. The included typical American breakfast while not as extensive as some in Europe and the UK was good and there was a decent choice of nicely presented items in a pleasant breakfast room. All the staff whom we met, from reception to house-keeping staff, were always pleasant, smiling and helpful as well as the drivers mentioned above. We had no issues at all, and thoroughly enjoyed our 3 night stay here. Based on our experience we would recommend this hotel to anyone, and it is an excellent alternative to staying in SF. If visiting Oakland itself it would be no contest, and the shuttle also serves Jack London square in Oakland (which also has ferries across the bay to SF).

MHochstatter, General Manager at Best Western Plus Bayside Hotel, responded to this review
Dear Silvertravelsurfer, Great review and thank you. We look forward to your return visit. Thank you

"Ruined Honeymoon"

1
23/10/2017

Horrible customer service created a nightmare honeymoon experience. I checked in to my room on the evening of Tuesday October 10th. I was looking forward to my wedding the following morning and then two uninterrupted nights with my husband. I was pleased that the front desk seemed so accommodating when I requested that the room be fully cleaned the next morning between 10 and 11am so that my bridesmaid could decorate it with rose peddles and candles. I was also thrilled to find an amazing view off a stellar patio. Unfortunately, this is where the good times ended. Wednesday morning by 11:30am it was clear that they were not coming to clean the room any time soon. My bridesmaid had to leave the wedding to go back to the hotel later in the day to do the decorating. When she arrived the room had barely been cleaned. There were dirty wet towels still strewn about the bathroom, and the garbage had not been cleaned up or taken out. She proceeded to finish their job for them and decorate for me. My husband and I arrived Wednesday evening after our wedding anticipating two uninterrupted days of privacy (we were to check out friday morning). Unfortunately this was not the case. We walked in to find our toilet broken. We called the front desk to inform them, however, we requested that they wait to send maintenance since it was our wedding night. The next morning we were woken up by the fire and carbon monoxide detector going off repeatedly at 9am. Maintenance was called and came to fix it. At this time we asked them to go ahead and fix the toilet since they were already in our room. We were told that they would return with the part they needed to fix it; They never fixed the toilet. About an hour later we received a call stating that our water would be turned off from noon until 2pm. We decided to go out for lunch for that time since we couldn't use the whirlpool tub we had paid to upgrade to. When we returned from lunch I attempted to run a bath, only to find brown water filling the tub. Once again maIntenance was called. They came in and worked on it for awhile then told us it was fixed. When I went back into the bathroom I found that they had made no attempt to clean the disgusting residue that was covering the tub and we still had to run the water for a few hours on and off to get it to run clear. About this time I went to the front desk and requested to speak with a manager. I was told that there was no manager on site but that they could help me there. I explained to them our situation and asked what they were going to do to make up for ruining our honeymoon. I was told that they were "sorry for the inconvenience" . What they offered was insulting, I was offered a free dinner in their restaurant or we could stay another night for "just $100 more". I told them that this was unacceptable and was told there was nothing they could do since I had booked online. I then went back to the room and called the booking agent. After about 3 hours on the phone with various "supervisors" we were finally offered one night of our stay for free. While we appreciate the gesture it in no way makes up for the fact that our honeymoon was absolutely ruined.

MHochstatter, General Manager at Best Western Plus Bayside Hotel, responded to this review
Dear 17birannet, We will apologize for attempting to fix a water leak in the hotel and had to turn off the water for a bit. Unfortunately, as in a home, when the water get turned off you have to run it for a while and let it run clear. As far as ruining your honeymoon, we apparently have a different definition. Our team works extremely hard to meet each guest's expectation, unfortunately, some are impossible. Thank you

"Best one of all 3 I stay at"

5
23/10/2017

I stay at 3 different Best Western while I was in California on vacation. And the Bayside Hotel was the best. Friendly staff, the room, the view. Everything was excellent. If I ever go back I will definitely stay there again.

MHochstatter, General Manager at Best Western Plus Bayside Hotel, responded to this review
Dear 193 sherrio, Thank you for letting us know how satisfied you were and for taking the time to say so. We really appreciate guests we can work with and serve. We hope that you'll make your California trip again soon. Thank you

"What a great place to stay!"

5
17/10/2017

We loved our stay here. We're a couple in our 30s, and we flew to Oakland International Airport from the UK. We chose this wonderful hotel as the first stop of our Californian road trip. The hotel itself is about 20-25 min away from Oakland International Airport, and there's a free shuttle which can take you to & from the airport and the ferry port. The ferry port is about a 10-15 min away in the car, and the ferry ride into San Francisco is absolutely fabulous, and probably the best way to get there. It took about 45 min and was an attraction in itself! It was really exciting approaching the Golden Gate Bridge and Alcatraz. We loved the hotel's complimentary coffee station which was available in the lobby 24/7. Breakfast was lovely (we enjoyed the burritos, waffles and oatmeal station!). Staff were always friendly and helpful. We enjoyed our evening meals at the sister hotel next door (the steak and salmon is exceptional, and excellent value too.) The hotel room was lovely and spacious and very relaxing. The best thing was the water view from our hotel; we even saw a seal bobbing along in the bay outside. We enjoyed the most beautiful sunsets (I took lots of photos!) and could see the silhouette of the San Francisco skyline in the distance. If you're planning a trip to San Francisco and you're looking for a hotel which is close to the airport and a quiet base away from the hustle and bustle of the city then stay here. We loved it!

"Super Convenient, Clean, Serene, Great Service"

5
13/10/2017

I love this hotel and stay here whenever I'm in the Bay. The service is great, the security is vigilant, the design and layout are lovely. Even though it's next to the highway, it's lined by the water and this cute park on the water side, which gives great sunlight and serenity during the day. The rooms are well appointed with desks, there's 24/7 tea and coffee, good breakfast, and it's super easy to get into San Francisco without paying crazy high prices. The service has always been excellent to me, even when there was some confusion with my reservation they were super nice and helped fix it. Would recommend this hotel to anyone that wants quality and peace without the expensive price. A+ Chris at the front desk was especially helpful!!

MHochstatter, General Manager at Best Western Plus Bayside Hotel, responded to this review
Dear Isuethistosurf, Thank you for your great review and for the shout out to Chris. Our team works hard to prepare for each guest's view and were very excited to hear that you enjoyed your time with us. We hope to see you again soon.

"Best Western Bayside"

5
04/10/2017

We had a nice room with view of beautiful estuary. Enjoyed the peace and quiet even in the midst of the urban, busy Bay Area. Close to two restaurants: Quinn's Lighthouse is within walking distance, and Dragon Rouge is a short drive.

MHochstatter, General Manager at Best Western Plus Bayside Hotel, responded to this review
Dear Debra, Thank you for your nice review. We're glad that you enjoyed your stay. It sounds like you made it over to the island of Alameda. While Oakland has some really exciting and memorable restaurants, Alameda also has a bunch of good choices. We like the Hob Nob on Park Street for their great food and reasonable prices. In Alameda you really get a community feel. We look forward to your next stay.

"Great Hotel for visiting San Fran"

5
03/10/2017

We had a great stay at the Best Western Bayside hotel. Lawrence, Jay and the staff could not do enough for you. Good Breakfast and 25min walk to the BART station into San Fran. Close to the highway but the rooms were well insulated and the view over the lake is lovely. Plenty of free parking too, which was a real bonus. Great food (Steak/Salmon) served next door.

MHochstatter, General Manager at Best Western Plus Bayside Hotel, responded to this review
Dear Sean, Thank you for the great review. Remember that we do run a shuttle to BART and then it's only a 12 minute ride to downtown San Francisco. Our rates, plus free breakfast, internet, parking and our shuttle makes the Bayside an easy choice over any San Francisco Hotel. We hope to see you again real soon.

"Out of Towner"

5
03/10/2017

Laurence was the friendly, warm smiling face that asked "can I help you?" And he meant it! Honestly the stay for one night felt like a getaway weekend! The room was perfect and I didn't have to be concerned about anything. I highly recommend The Best Western Plus Bayside Hotel. Look or ask for Laurence he'll take excellent care of you.

MHochstatter, General Manager at Best Western Plus Bayside Hotel, responded to this review
Dear Cecilia, Great review and thank you for the shout out to Laurence. He is a new addition to the team and doing a great job. We all try and make your visit to the Bayside as pleasurable and memorable as possible. It sounds like Laurence was successful in adding to your experience. We look forward to your return.

"Hidden Gem"

5
02/10/2017

This is a review I tried posting a few months ago, but there was a glitch in the system, and it didn't post. So I'm giving it another try. I want to take a moment to thank the team at the Best Western Plus Bayside Hotel in Oakland, CA for their amazing hospitality, both during the reservation process and during my stay. My brother and I were on a business trip in early June and stayed at the Best Western. We can't say enough good things about the hotel property, and there are many things for which we want to thank the manager (who is outstanding) and his team. The reservations team was very helpful and patient, including Vanessa, Anne Marie, and Tony. The hotel property is beautiful. From the warm welcome from the hotel reception when you step into the lobby, to the beautiful view of the estuary that greets you from the other side of the room, you know you're in a special place. The room was also wonderful. It was spacious with great amenities. As business travelers, we very much appreciated having a refrigerator and microwave in the room. Having bags of Numi tea in the room was also a special touch. (And the rooms with balconies that face the estuary (even those with partial views) are very special.) We want to extend a special thanks to the grounds and housekeeping teams. They keep the hotel immaculate. We want to also thank those who ensure there's always fresh fruit and coffee and tea available in the lobby. Again, as a business traveler, this is something I really appreciated. Being able to grab a fresh piece of fruit and a hot tea on my way up to my room at the end of a long day made me feel like I was at home. Thanks also to the morning breakfast team. The selection of breakfast foods and drinks was great (and it was so nice to have hot items as part of the breakfast offerings). The breakfast team was on top of everything, and they were always pleasant. They never missed a beat and continually kept everything well stocked. Having this upgraded continental breakfast included with the room was a real treat. Speaking of food, we want to include a special thanks to Jorge S., the chef at the restaurant that had been temporarily relocated to the Best Western while the sister property was undergoing lobby renovations. The steak and salmon he grills are among the best we've had, including from some of the finest restaurants! At every level and across the hotel, the team and hospitality were outstanding. The outstanding hospitality combined with the great accommodations, upgraded continental breakfast included in the room rate, free parking, free shuttle to nearby locations (including BART and the Oakland ferry), and the beautiful scenery overlooking the estuary, make the hotel truly a hidden gem. We're already looking forward to our next stay!

MHochstatter, General Manager at Best Western Plus Bayside Hotel, responded to this review
Dear KM WOW, thank you for your time and effort in getting this review posted. From all the team and especially the people that you mentioned, Thank You! We strive to provide the experience you have outlined to each and every guest that comes to stay with us. We try and anticipate needs as well as quickly react to pop up requests brought on from the days events. Again, thank you for a great review and we look forward to your return.

"Stay and fly to come back from vacation with your car stolen"

1
01/10/2017

Checked into this property for the stay & fly 9/24/17. Returned from vacation on 9/30/17 with my car stolen and memebers of BW unable to figure out what happen. Apparently for months servalliance cameras hasn't been working. Waited 3 hours for Oakland PD. I requested that BW accomodate us for the night due to the fact it was already 10:00pm and a 3 hours drive home. They gave me a rate of $199. Than later gave me a complintary room after learning that I was a platium member. Such a horrrfic experience.

MHochstatter, General Manager at Best Western Plus Bayside Hotel, responded to this review
Dear Holley, We are so sorry that you had this terrible experience. We can certainly understand how upset you could be. Crime is an ugly beast and unfortunately it hit too close to home. We patrol our property nightly and chase away the bad guys we see. As with any city, we are challenged with homelessness, crime and apathy. Let's all support our police so that can tackle these issues.

"Loved My Stay"

5
29/09/2017

My friend and I stayed in Oakland for the business. My first impression for this hotel wasn't great. I felt like the location is not so safe. As soon as I step into the lobby, my guts tells me I chose the right hotel. The view of the estuary are simply beautiful. I love the front desk staff, always had their smile on. I regretted that I booked a room on the city side. After talk to Laurence at front desk, he was able to find a room for me with a partial water view. Thank you Laurence, I had a great stay. By the way, the breakfast was amazing.

MHochstatter, General Manager at Best Western Plus Bayside Hotel, responded to this review
Dear Lisa, Thank you for your review. Honestly, we get that a lot. While we are extremely easy to get to from the freeway sometimes people think that being so close will deter from their visit. But, as you said, once you step in to the property and back around the waterside, you will think you're at a waterside resort. #bestkeptsecretinOakland Thank you and we'll see you again soon.

"Scenic Hotel in Oakland, CA"

5
25/09/2017

The Best Western Plus Bayside Hotel in Oakland California provides a scenic water view with a balcony to take in that scenery. This quiet hotel has exceptional staff to help travelers feel calm at the edge of a busy city. Breakfast was very well delivered - Gabriella manages that area very well. No restaurant at or within walking distance of the hotel was the only drawback.

MHochstatter, General Manager at Best Western Plus Bayside Hotel, responded to this review
Dear M82120Wheathers, Thank you for the great review. On your next visit try either our sister hotel for the best steak or salmon dinner priced at only $16. Or, Quinn's Lighthouse about 1/2 block from the hotel. Also our shuttle can take you to JLS where there lots of restaurants, but a noisy night's sleep due to all the train horns. We look forward to your next visit.

"NOT Best Best Western"

1
21/09/2017

I asked for (twice, by phone and online), specified in my reservation and paid for a King bed with water view room on an upper floor not on a corner. When I arrived, I was given a first floor corner room with a Queen bed and a jacuzzi tub (not wanted or used). The room was not clean in several areas such as the dirty throw at the foot of the bed, dirty front and handle of the microwave, dirty bathroom sink counter and peeling wallpaper over the tub. I am VERY disssatisfied with this Best Western stay! Additionally, the rate was extremely exorbitant for what I received.

MHochstatter, General Manager at Best Western Plus Bayside Hotel, responded to this review
Dear Carol, I've been traveling and upon my return the team warned me that you had written a review. It seem that your comments are not as your experience unfolded and you threatened this action to get your way. Our team works extremely hard to prepare for each guest's visit. While we do drop the ball occasionally, we pride ourselves on taking care of our guests. Thank you

"Nice Hotel"

5
19/09/2017

We were only in town for one night but thought this was a great hotel. The room was huge with a great view of the water from our balcony. Free self parking worked great for us, they even allowed us to park early before checking in so we could make it to the raiders game and not worry about where to leave our car. We didn't take advantage of all the amenities they offered but we were informed that they have a complimentary shuttle to the airport and some close by entertainment. The check in and out was quick and the front desk was very friendly.

MHochstatter, General Manager at Best Western Plus Bayside Hotel, responded to this review
Dear Abbierdh, Go Raiders. We're glad you enjoyed yourself. The season's young but so far things are looking pretty good. Thanks for letting everyone know how convenient we are for Raider games and all events in Oracle or the Collisium. Hope to see you again soon.

"Good Hotel"

4
18/09/2017

Great location on the water. Hotel was very clean and staff very helpful. Places to eat were few in the area so you had to go out of the area for some variety Staff were more than willing to give directions to other eateries in the area. Daily newspapers are alway available.

MHochstatter, General Manager at Best Western Plus Bayside Hotel, responded to this review
Dear Booker, Thank you for the nice review. I'm sure the team has suggested stopping in at our Executive Inn & Suites next door. We do an awesome Steak or Salmon dinner which gets great reviews. Hope to see you again soon

"Best Stay"

5
17/09/2017

I stay in a lot of moderately-priced hotels and this hotel provided one of the top experiences I've had. I had Room 270, with a King bed and a balcony with a lovely view of the water and government island beyond. In the evening I heard a single trumpet signalling the end of the day over on the island. I had a partial view of the SF skyline as well. There is a bike/walking path below the balconies, along the water. Inside the hotel there is a spacious breakfast area, where breakfast goes til 10 am every day. I did not get to try the breakfast, but it looked like the normal fare of fruits, yogurt, breads, pastries, and breakfast meats. Coffee and fruit are available 24/7. The hotel was very convenient to the 880 freeway. The room itself was spacious with a large bathroom with oversized tub and separate shower. Nice toiletries. The toilet was in a separate, spacious room. There were two robes in the closet for guest use. The room was impeccably clean. I did not see one spot of dirt or damage except for a tiny hole & crack in the sink where someone obviously dropped something heavy. There was a safe in the room, microwave, fridge, two phones, flat screen TV, office supplies such as stapler in the desk, and lots of USB ports and electrical outlets. There was free water in the room and lots of free bottles of water in the fitness room. The fitness room had all new equipment and everything worked (always a plus!), but there was just one of each large piece (stepper, treadmill, etc.) The staff was friendly and welcoming, except for the man who did the night shift. Nice soft jazz played in the large lobby and there was a seating area both inside and outside, again with a pleasing view of the water. I would definitely recommend this place to anyone and would love to return in the future.

MHochstatter, General Manager at Best Western Plus Bayside Hotel, responded to this review
Dear Rachel. Thank you for taking the time to write such a great review. Well Done! You captured the stay experience that we're trying to provide and it's good news to hear that you and others are enjoying themselves so much. We look forward to your return.

"Relaxing"

5
17/09/2017

We only had the one night to stay and this hotel was an excellent choice. The room was very large with a balcony and wonderful water view. The weather cooperated so we were able to sit outside and watch the rowing teams stream by. We also took advantage of the hot tub at the swimming center. We highly recommend this hotel for price, comfort and amenities.

MHochstatter, General Manager at Best Western Plus Bayside Hotel, responded to this review
Dear 75 Evelyng, Thank you for your very nice review. We recently had several reunion classes from Mills College join us for a weekend and it sounds like everyone have a great experience. I wish we could take credit for those rowing teams, but they are on their own. It's just great seeing people enjoying the waterway so much. We hope to see you again soon.

"Not what I expected"

3
14/09/2017

It was okay overall. But instead of. Queen room with a balcony, we were given a Murphy bed with a patio. The bed was uncomfortable. For our anniversary, it would have been nice to get what we asked for.

"High quality, but too pricey"

4
13/09/2017

A very clean and well maintained facility. However, does not justify the outrageously high rates. It also has limited access to nearby restaurants. the view of the water from the room was also very picturesque.

"Great experience"

5
10/09/2017

Beautiful setting, peaceful sound-proofed building, no blaring TV breakfast area! Pleasant, courteous staff including housekeeping. Vanessa at the front counter is notably efficient, personable and helpful. Water-side rooms are a wonderful respite. Walking distance to Quinn's Lighthouse restaurant, a consistently good eatery.

MHochstatter, General Manager at Best Western Plus Bayside Hotel, responded to this review
Dear PHechtic, Great review and thank you for taking the time. We'll make sure that Vanessa hears that she was able to make your experience better. We look forward to your return.

"So Enjoyed This Stay"

5
07/09/2017

This review is for several reasons...first to publically thank Lawrence who was at the front desk when I called in very tardy somewhat desperate to book a room on Labor Day. Had visited the property when an associate had worked in the area and have an assignment that was very late in coming and short time available to make reservations. Lawrence was helpful and showed great patience in helping me book my time here. It has been a pleasure to interact with him since arriving and he has continued to be most personable and gracious. The room that was assigned to me is large with a very nice bay view, the furnishings appear to be well used and enjoyed by prior guests...and clean for me. Closet is large and accommodating and just love the large oval bathtub...(big enough for a few) ...but...not limited to a tub a large shower area also is included in the room it is large enough for me to comfortable live in...for months if I needed to! Breakfast changes daily with many choices...Yes some are healthy...Thank you Best Western!

MHochstatter, General Manager at Best Western Plus Bayside Hotel, responded to this review
Dear 1Carol1 Great Review and we're excited that you enjoyed yourself. You also make an excellent point in that it's never too early to make your reservation. We're glad that you were able to confirm a reservation and get a room, but unfortunately not everyone was able to. That was a crazy hot weekend and our AC and waterside rooms were in high demand. But then, we're more that a chilled room, stop by soon and just enjoy the view. Thank you

"Very comfortable hotel"

5
07/09/2017

Great hotel close to the heart of San Francisco, yet quiet, with real easy links to restaurants, BART and attractions. The best part of the hotel is the shuttle, real easy to use. There are some real nice restaurants around. Despite the proximity of the freeway, our room was nice and quiet. Nice gym, great breakfast, freiendly staff and avoids stupid parking charges in San Francisco. If we come again we would stay here.

MHochstatter, General Manager at Best Western Plus Bayside Hotel, responded to this review
Dear Fosie, Please, please, please come again! and encourage your friends, neighbors and country people to visit too. There is so much to see and do in Oakland, oh and that other big city across the Bay from us. We're glad you had a great time. Hope to see you again soon.

"Farily nice hotel"

4
06/09/2017

It's your basic hotel with more square footage in the room. Large bathrooms, 500 sq ft rooms, so nicely sized for 3 ppl + a baby to share a room. I could've sworn I booked a bay-view room, but the front desk showed me the "Relaxing City View" option Orbitz gave me (which translates to a parking lot & the freeway) on a sold-out weekend. The pool advertised is shared between this hotel and the hotel next door and it's quite small. It was so crowded all 3 nights we were there that I never got to take my 10-month-old for a swim. The view to Alameda is beautiful. Rooms are very clean. Staff is nice. Free breakfast & parking, so no complaints here.

MHochstatter, General Manager at Best Western Plus Bayside Hotel, responded to this review
Dear Alison, We are so sorry to hear that you didn't get a chance to get in our pool. I think everyone wanted in the water because it was one of the first times Oakland hit 100 degrees. Wow, was it hot. We always recommend that guest book direct with hotels. You'll always get a better deal and room and you won't have the restrictions of a third party agent. Call us next time, we look forward to your return.

"Beautiful, large rooms"

5
05/09/2017

We are locals and stayed at the hotel for 3 nights because of extreme temperature (105) and no home air conditioner. The hotel is right on the Oakland estuary and has a lovely walk to the Marina behind it. The area across the freeway, not easily acessible, is a sketchy, but it did not affect the feeling of well being at the hotel. The rooms were large, comfortable and well appointed. The dinner (steak or salmon only) at the sister hotel bar next door was very good and a great value at $16.95 and probably would cost 2x as much elsewhere.

MHochstatter, General Manager at Best Western Plus Bayside Hotel, responded to this review
Dear Harold, Great review and thank you for #keepingitintheneighborhood Let's not make it go to 100 degrees again before you come visit us again. Thank you

"Just a wonderful small hotel in the City."

5
01/09/2017

Just stayed one night as I had a business meeting early the next morning. Very clean, great staff, huge room. Had a view of the water and a nice balcony. The staff person at the front desk was wonderful. Felt very safe there as I was traveling by myself. Will definitely stay again!

"Great staff person"

5
28/08/2017

We stayed at the hotel for two nights, Aug. 25 and 26. Overall, the hotel was great - large clean room, view of the water, etc. What stood out, however, was how helpful, warm and friendly Erin was when she checked us in, late on Saturday evening. She made an effort to find the best room for us and made sure we were happy with it. We felt she gave us her full attention for as long as we needed it. It was our interaction with her that would keep this hotel in my mind for the next time we need to find a place in Oakland.

"Quiet, Excellent Location/Amenities, Friendly Staff"

5
28/08/2017

Needed a place to stay for a day/night near Oakland airport. The location and shuttle service made it easy to hop Bart/Ferry to San Francisco, as well as Jack London Square. Their breakfast buffet was perfect way for our family to start the day, sitting at the outside patio, overlooking the River. The staff was extremely friendly, answered all my questions, and took care of us. Very customer oriented.

"Go for a room with a Bay View"

4
28/08/2017

Our hotel room was huge - plenty of space for 2 double beds and a sofa (which converts into an uncomfortable bed - we had to bribe our youngest teenager to selep on it for our 5 night stay). We had a balcony with chairs and a view of the bay - far better than the City View rooms which have views of the carpark, roads and railway line - and a large bathroom but what let the room down was the poor lighting. Other than by the front door there was no overhead lighting in the bedroom area so it was impossible to read a book in the evening and the light from the lamps wasn't bright enough. Parking was good and free. WiFi was free but not very fast. Breakfast was OK but for a longer stay there wasn't enough variety.

MHochstatter, General Manager at Best Western Plus Bayside Hotel, responded to this review
Dear ClaireLMR Thank you for taking the time to write a review. We understand about the hide-a-beds, but those are new. After all, have you ever found a fold out sofa bed to be comfortable. Probably usually for convenience. Anyhow, glad you enjoyed your stay and we look forward to your return.

"Comfortable place to stay"

4
25/08/2017

We stayed here before flying back to the uk from Oakland airport. We were originally only booked in for one night until we found out our flight was delayed 24 hours. The staff were very accomodating and booked us in for another night in the same room. The rooms very very comfortable we had two queens. The room had a sofa and armchair. Great facilities including microwave, fridge. We used the pool which is outside and heated with a jacuzzi which is based at the sister hotel next door. The breakfast was included and had a great selection. At least we had a comfortable stay even if we were made to stay a day longer than we originally planned! Due to the confusion of us staying another night our room wasn't made up but a call to front desk resulted in a maid quickly coming to make our room up. The only downside not may places to eat nearby so we ended up having the same meal two nights running. The sister hotel offers salmon or steak with mashed potato and salad and that is the only choice on offer. Tasty but would have been nice to have more choice. We had a room at the end with a city view. It was quite noisy as there is a busy highway next to it. There were no rooms facing the bay available when we first checked in. Bring some ear plugs!

"Beautiful Peaceful Bayside Hotel"

5
23/08/2017

Beautiful view from room. Beautiful hotel, rooms are very clean. The bed was very comfortable. Great breakfast, Jacuzzi tub! Easy highway access. Loved it! I can't wait to go back for another stay. Great hotel to stay at if your going for a sports event at the Oakland Coliseum.

MHochstatter, General Manager at Best Western Plus Bayside Hotel, responded to this review
Dear Rita, Thank you for the great review. We hope you get your wish soon. We're all looking forward to the A's announcement as to where they are going to build the new stadium. See you soon

"Nice, Good Staff, Needs Improvement"

3
22/08/2017

We stayed at the hotel one night. The rooms are big and clean. The staff is super nice and accommodating, and the breakfast (buffet style) had a fair selection and was well displayed and served. I would have given it a higher score, if it wasn't for the fact that the hotel is located very close to the fwy , it was quite noisy at night, it was especially difficult when trucks were passing by. If you're a light sleeper this hotel is not for you.

"Good Service - Start to Finish"

5
22/08/2017

Good value for the dollar, particularly as they offer a military discount that makes this site cost efficient. The only down side is the breakfast: the bacon was under cooked and very greasy and the waffle machine was sticky and the waffles were ruined when I removed them, despite using the spray before cooking,. However, I recommend this place highly; nice view and good walking path along the bay.

MHochstatter, General Manager at Best Western Plus Bayside Hotel, responded to this review
Dear 795jon, Thank you for your nice review. Sorry about the waffles, they can be a bit touchy. However, did you see all the other selections; fresh fruit, pastry, hard cooked eggs, various coffees, yogurts, cereal, bagels and more? Great to hear that you also enjoyed your stay. We look forward to your next visit.

"Excellent Option in Bay Area"

5
22/08/2017

Great location, close to SF and points north. Very comfortable rooms. Ample parking and nice breakfast. In room internet is a bit slow....But would stay again. Very close to the freeway, but room was quiet.

MHochstatter, General Manager at Best Western Plus Bayside Hotel, responded to this review
Dear 599raymonda, Thank you for your nice review. You're absolutely right in that our location is excellent for either working in the bay area or enjoying all the area has to offer. We are close to a freeway, we run a shuttle to BART, and we're about a hour from everything: SF Downtown, NAPA, SFO, OAK, ORACLE, CAL, Livermore, Levi Stadium, Everything! We hope to see you again soon.

"Great family room"

5
21/08/2017

A great hotel for us and our 3 kids - plenty of room for all of us! Good breakfast variety and great value for the area. Although not the closest hotel to Berkeley, would definitely stay here again when we visit the campus.

MHochstatter, General Manager at Best Western Plus Bayside Hotel, responded to this review
Dear Elizabeth, We offer a great location, especially when visiting schools. CAL, St. Mary's, CS East Bay, Laney, Holy Names, and many more have people staying with us. If you're on a college hurt our central location makes us the perfect spot. Thank you for staying with us and we look forward to your return.

"Nice view of water"

4
17/08/2017

We enjoyed this hotel, especially the calming view of the water from our room and breakfast area. The breakfast is pretty decent with all the usual items. Given the prices of other hotels in the Bay area, we were happy to get free parking. Only negative was a musky/gym-like smell to the room which they were not able to remove. I still recommend this hotel. Plan to return on our subsequent trips.

"Great Best Western with good food and views."

5
14/08/2017

You might not think it at first when you see the front of the building because of its location right off the freeway, but this place has a great property behind it. And the inside is very nice. The lounge actually offered full steak dinner, full bar, and a great common space. The room was very nice with beautiful views. I would definitely stay here again.

"Love love loved it "

5
12/08/2017

This hotel was everything great rooms great view nice people continental breakfast was good our room was clean great view just all around great stay i would recommend this to any of my family friends and clients

"First time to America"

5
06/08/2017

This is my first time use TripAdvisor, and first I travel to America with my best friend. I stayed at this hotel for two nights. First night I had a two queen beds room face the city. I really want have a lake view room, because my friend and me wants have perfect trip. I know there will be more money for have a room face to lake. After speak to Vanessa, she told me they sold out the room on the first night. But, she change my room for second day for free. She was very patients with my English. Next morning, before I go to San Francisco with my friend. I found out Laurence speak same language with me, I was so happy. He helped me move my suit cases, and print out the direction for me. Thank you Vanessa and Laurence. I had a good time at hotel.

MHochstatter, General Manager at Best Western Plus Bayside Hotel, responded to this review
Dear First time guest. Great to hear that you enjoyed your stay and that Vanessa and Laurence were able to help you. We do speak a number of languages at the Front Desk and were excited to add Laurence's Mandarin to the list. We hope to see you again soon.

"Great customer service"

5
31/07/2017

Laurence Mu was a HUGE help last night. I had to coordinate my reservation/arrival with the corporate service line since I was traveling on points. The phone operator was not a big help and messed up my reservation. Laurence was sitting at the front desk when I walked in and walked me through to get everything straightened out. I really appreciate your help Laurence, and I whole heartedly recommend his customer service and this beautiful hotel. Thanks and happy traveling.

MHochstatter, General Manager at Best Western Plus Bayside Hotel, responded to this review
Dear Mike, Great to hear that Laurence was so helpful. Our team really works hard to make your visits as enjoyable as possible. Once in a while the central reservation center has a challenge dealing with some property specific issues, so we're glad to hear we were able to work everything out. We look forward to your next visit.

"A step up"

4
30/07/2017

Stopped in for four nights at this nice hotel across the bay from San Fransisco. It's a good economical alternative to the overprice city accommodation if you traveling with family. Good clean spacious rooms, excellent bathrooms including a separate toilet. Breakfast is the standard complimentary fare, but these guys go that one step further with fresh donuts and pastries and bottled juices with fresh fruit. The brew point even has a cappachino machine. It was great fun to eat brekky and watch the security guard at the front desk slip in and out of consciousness.

MHochstatter, General Manager at Best Western Plus Bayside Hotel, responded to this review
Dear Stewart Thank you for your review.

"Bayside hotel"

2
29/07/2017

Beautiful view from room but a half a block away very large homeless camp. There was not food within walking distance due to the safety and freeways. The front desk staff was incredibly rude during the day! Night staff friendly and helpful. The manager was very condescending in his response to concerns. They resurfaced the parking lot during our stay without putting notes in the rooms of guest who had been there for a day or two already.

MHochstatter, General Manager at Best Western Plus Bayside Hotel, responded to this review
Dear N3878 Thank you for staying with us.

"Best Western Plus Bayside"

5
19/07/2017

We stayed for 8 nights for a business trip. The rooms are spacious, the beds are comfy, the showers divine. The lot could use more parking, if you get there after 9 pm it can be a challenge. The continental breakfast is yummy and Gabby went above and beyond to make sure our breakfast experience was wonderful.

MHochstatter, General Manager at Best Western Plus Bayside Hotel, responded to this review
Dear Susan W. Great review and thank you for your extended stay. Any more than 8 nights and we'd start calling you family. Thank you for the shout out to Gabby, she really works hard and treats the breakfast like she's serving you from her home kitchen. We look forward to having you here on your next trip.

"Very thoughtfully planned hotel"

5
18/07/2017

There might be a better hotel out in the world, but I can t think of one thing this hotel lacked. We were greeted by Chris at the desk upon our arrival. He was knowledgeable about the area, very courteous and answered all our questions. Our non smoking room was immaculate and smelled very fresh. There was no old smoke or damp smell anywhere in the hotel. The room had a coffeemaker, refrigerator, microwave and large accessible raised safe.Our king size bed was very comfortable. The toiletries were replenished daily. The hotel has three floors. There was a laundry room at the end of the second and third floor accessible by your room card. You do need quarters, but they had change at the front desk. I wanted to purchase some laundry detergent at the desk and was told they offer single use size boxes of Tide for free. What a nice perk! A load of wash cost $2.00 and the dryer was .25 per ten minutes. My clothes were dry in 30 minutes. Being able to do laundry on a vacation is a big help, especially with the weight limits on luggage from the airlines. Our room had a nice balcony that overlooked the waterway. We enjoyed sitting there watching the boats go by. The hotel is directly off the highway and easy to get to. There is plenty of free parking as they share a very large lot with the executive suites hotel next door. The breakfast was excellent. Therewere many selections from eggs to oatmeal to fruit to waffles to baked goods that two women working there cheerfully and constantly refilled. The coffee was very good and available all day long. There were also bowls of fruit left for you to enjoy throughout the day.There were plenty of seats for breakfast both inside and out. We went to see the Oakland Athletics and it was only a ten minutes car ride away. If we return to Oakland we would definitely stay at this hotel again. Thank you Best Western Bayside Hotel! You thought of everything!

MHochstatter, General Manager at Best Western Plus Bayside Hotel, responded to this review
Dear Rose, Thank you for the great review. The team really likes to hear that our guests enjoy themselves, and from the sound of it you really did. We hope to see you again soon.

"Summer Stay in the Bay Area"

5
18/07/2017

We always are extremely satisfied with our stays at the Best Western in Oakland. The staff are very friendly, accommodating, and professional. The rooms are comfortable and spacious. Lobby is very bright and airy. The breakfast is excellent and has a wide range of food options. The location is very convenient and the view is wonderful.

MHochstatter, General Manager at Best Western Plus Bayside Hotel, responded to this review
Dear SacMax, Great review and thank you for taking the time to express your opinion. Our team really appreciates your business. Hope to see you again real soon.

"Great hotel"

5
17/07/2017

BW in Oakland Califonia was one of our favorite hotel during our month long trip down the US West Coast. it is clean, very nice rooms are spacious... we traveled with our 3 kids the room has 2 queen beds and a pull out sofa bed....we Highly recommend it when visiting the San Fran bay area.

MHochstatter, General Manager at Best Western Plus Bayside Hotel, responded to this review
Dear Tony, Great Review and thank you. Hope to see you again on your next swing through. Thank you

"A Dependable Hotel"

5
17/07/2017

We enjoyed the friendly courteous staff, our very clean spacious room overlooking the bay, the fine included breakfast, and the free shuttle service to the airport Jay, at the front desk went out of his way to help us. The free wifi service was also a big plus. We would stay there again when in Oakland.

MHochstatter, General Manager at Best Western Plus Bayside Hotel, responded to this review
Dear Carole, Great choice of words for your title. "Dependable" We hope everyone can count on us. Our staff strides to be prepared for all occasions and needs. We hope to see you again soon.

"Great hotel, not great area"

4
11/07/2017

The hotel itself and the staff were wonderful. The rooms were clean, spacious and updated. We loved looking out on the water. The staff was great! They were so friendly and helpful. The only downside for me is the area the hotel is located in. There is very limited options of food or businesses near by so plan ahead before settling in for the night.

"BAYSIDE HOTEL IN OAKLAND, CA"

5
11/07/2017

Very nice, clean hotel, with big rooms. Complimentary breakfast until 10 am. Swimming pool, fitness centre, very good location if you want to explore San Francisco, close to BART station. Also they provide free shuttle to Bart, Oakland Airport and more.

"Great location and attentive staff"

5
10/07/2017

I had to evacuate my apartment for the weekend due to a local fire and quickly made a reservation here, having had a friend recently stay there. The staff was very friendly and the room had a great water view. Good price for a California stay with excellent amenities (breakfast and free in room Wifi).

"Very scenic"

4
07/07/2017

Be sure to get a bay view. The Breakfast that we had the first 3-4 times we stayed at the hotel where great. the fan stayed on alnight and i couldn't figure out how to shut it off with out unplugging it. Best place that I've been at in Oakland area. That You!

"What a great hotel"

5
04/07/2017

From the moment we arrived everything was great. They offer an evening meal that was really good, I highly recommend having the steak!! They also offer a free shuttle and the driver was really friendly and helpful, it was handy to get to the ferry. The room was bright, clean and nice. I can't say enough about how much we liked it, we were on a road trip and stayed an extra night because we enjoyed the hotel so much.

MHochstatter, General Manager at Best Western Plus Bayside Hotel, responded to this review
Dear Yesterday It sounds like you found your home away from home. Thank you for the nice review and we look forward to your return.

"Best hotel"

5
03/07/2017

hotel was perfect was clean neat organize gave me an amazing view to the sea the thing is that when we walked in smell pretty bad smell like smoke or dirty clothes stayed there but other than thag amazing hotel

MHochstatter, General Manager at Best Western Plus Bayside Hotel, responded to this review
Dear FQ Thank you for your nice review, and we apologize for that poor odor. We will try and figure out what caused the smell and eliminate it. Again, thank you for the review and we look forward to your next visit.

"USA Road Trip"

5
02/07/2017

We arrived late to the hotel and we were greeted by very friendly staff. We were able to book the shuttle bus for an early trip into town the next morning which was a bonus as we were booked on a book trip to the Rock at 09.30. The room was amazing. I loved the extra large bathroom with a luxury bath tub..... We were on the ground floor and we had access to the lake area as the back of the hotel. It was a lovely setting for drinks in the evening watching the activities on the water. Really enjoyed our stay here .

MHochstatter, General Manager at Best Western Plus Bayside Hotel, responded to this review
Dear Dawn, Great that you had such a good experience. Thank you for taking the time to tell others. We look forward to your return.

"Nice stay, but description is a little misleading"

4
01/07/2017

Suite room was very good sized. Bathroom area spacious and nice. Room had an odor. Breakfast was awesome. Not much in the area to walk to. Bay view description is very questionable. Pool is at sister hotel which is not convenient.

MHochstatter, General Manager at Best Western Plus Bayside Hotel, responded to this review
Dear Anthony, Thank you for the review, but lets review. "Not much area to walk" The walking path behind the hotel can go as far as you like. If you stay only on the path you can walk back and forth and get a great workout. I do it all the time. Besides, name another hotel, on the water's edge, where you can walk as much as we can. You always can walk around a City hotel but the views are questionable. "Bay View Questionable" Really, how's the water look from the inner city? Our view is the most natural of all of Oakland, and there isn't another SF hotel that is actually near the water. "Pool in not Convenient" The only way it could be any closer would be if we put it in the lobby. We may not have the chance to serve you again, but we need to let people understand that most people love our hotel, and we're very proud of it.

"Good hotel in bad neighborhood "

3
30/06/2017

We booked this hotel for 5 nights going by the reviews on TripAdvisor. The first day in the evening we drove out to look for dinner options and were shocked to see the neighborhood. It looked rundown and very sketchy. For the same price you can get hotels in much better neighborhoods especially in Emeryville. This hotel is good if you plan to just stay in and not step out in the neighborhood. The rooms are spacious, bathrooms were big and decent breakfast. They also have a shuttle service to pick and drop from airport, ferry service and BART. I would certainly not book this hotel again if I am traveling with family.

MHochstatter, General Manager at Best Western Plus Bayside Hotel, responded to this review
Dear Rajesh, I guest it all depends on what you're looking for. There isn't a single Emeryville hotel with the water view that we have. We are actually protected from the City by the 880 freeway and have never had a problem with the big City issues. On your next visit watch the sun set over the skyline of San Francisco, or count as many varietals of birds as you can (apparently there are over 100 different types), watch the locals enjoy the waterway by Supping, canoeing, sailing and more. Look for the good.

"Hotel Stay"

5
29/06/2017

This hotel is very clean, beautiful view of the bay, great staff, you can buy a wonderful salmon or steak dinner at night for $16, I love to stay here and complimentary great breakfast options. I use this hotel often because of the convenience to downtown and highway.

"Outstanding room at a reasonable price. The room was spacious with a beautiful view of the bay."

5
28/06/2017

The service was wonderful . It is a very beautiful and relaxing hotel. It has close access to the ferry which took us into San Francisco for a busy day. But coming back to a peaceful beautiful hotel was well worth staying on the bay in Oakland.

MHochstatter, General Manager at Best Western Plus Bayside Hotel, responded to this review
Dear R6536 Thank you for your nice review. Glad you were able to take advantage of the Ferry at Jack London Square. I think that is my favorite way to cross over to San Francisco. 20 to 30 minutes and you're there and the trip is memorable. Many have traveled over the Bay Bridge, only a few have traveled under the bridge. Thank you

"Family Visit"

4
27/06/2017

We enjoyed our stay and appreciated the included breakfast, shuttle and coffee. We walked on the bay to Quinn's for dinner. The area has a lot of potential but like most of Oakland it is dirty and unkempt.

MHochstatter, General Manager at Best Western Plus Bayside Hotel, responded to this review
Dear Deb Thank you for the nice review. Just want to clarify that our little slice of heaven was beautiful and enjoyable. I think the unkempt area you're speaking of could have been area near the freeway on your walk. We work really hard to maintain our grounds and the water's edge that surround our property. When it rains trash washes into the Bay from the City, but if we all do our part this will minimize as well. We're glad you enjoyed your visit and hope to see you again soon.

"Our home while visiting our Granddaughter"

4
20/06/2017

This hotel met our expectations from the time we were picked up at the airport with their shuttle. The check in was very smooth and Jay was very helpful. We had requested a room on the water side which is the quiet side of this hotel. Each morning breakfast was hot and varied from the day before. At the end of our visit we requested a ride to the airport and the shuttle was there on time. I would stay here again when in the area.

MHochstatter, General Manager at Best Western Plus Bayside Hotel, responded to this review
Dear Grandpa Ron, Thank you and it's good to hear you enjoyed your stay and that we should plan on having you return. Time with Grand children is so special. I hope you were able to share our pool and Jacuzzi with your grandaughter and maybe chased a goose or two. We, along with granddaughter look forward to your return.

"COO"

4
19/06/2017

Hotel was great. Reception was very good they did well. Don't know what else to add to this review except to say that MORE tables at breakfast would have been nice. There was a little bit of a shortage on seating.

MHochstatter, General Manager at Best Western Plus Bayside Hotel, responded to this review
Dear Donald, Thank you for taking the time to write your review. We will look at the table shortage. It's a balance on having enough tables at breakfast and still setting a beautiful lobby for the rest of the day. There are busier time at breakfast than others. We serve breakfast from 6:30 to 10:00am daily. Between 6:30 and 8:30am things are usually quite on the weekends. Look forward to your return.

"really nice stay and responsive staff when it mattered"

5
06/06/2017

I had a two-night weekend stay and was in room 280 at the top of the lobby stairs, which was noisy due to lobby traffic below and my early bedtime for morning meetings. Laurence was extremely courteous and responsive in helping me move to another suitable room that was very quiet for the second night. Even though it took a few hours that day to arrange for another room, he reassured me that he would find one, stayed in touch via text messaging to make sure the new room would meet my needs, and even had my luggage delivered without being asked. Excellent service orientation and friendliness. Great fresh coffee and tea, coffee/hot cocoa machine, and continental+ breakfast were a surprise. Rooms were much nicer than I expected. Pool access at sister hotel next door was terrific. Free airport shuttle picked me up at nearby Amtrak after calling when I arrived. The grilled salmon/steak dinner @ $16 looked good but my conference provided food. Didn't really seem to be any other food within walking distance (I didn't have a car with me) but airport shuttle offered conveninent ride to Jack London Square. Water views from balcony were great. Hotel is on a small strip of land between freeway 880 and the water, with a nice walking path. On that side of hotel the freeway isn't noticeable at all.

MHochstatter, General Manager at Best Western Plus Bayside Hotel, responded to this review
Dear Chris Great review, thank you. You did a good job outlining that guests really don't need a car when they stay with us. Hope to see you again soon.

"Awesome stay!!!"

5
04/06/2017

This hotel was a great value for a family of 7 given the price inclusion of breakfast and free parking!! The balcony suite was huge and faced a beautiful view!! The breakfast entrée changed every morning and were deliciuos and the items were promptly restocked with no wait!! The staff were extremely friendly professional and courteous!! Would definitely stay here again!!

MHochstatter, General Manager at Best Western Plus Bayside Hotel, responded to this review
Dear Srhami, Thank you for the great review and we're very glad you enjoyed your stay. You're right on about the value with our Free Breakfast and Free Parking. Also, we offer Free Wifi and a Free shuttle to and from the Airport, Jack London Square and the Federal Building. We also go to BART which will get you nearly everywhere you want to go. Again, great review and we look forward to your return soon. Thank you

"Great Stay & Awesome breakfast"

4
04/06/2017

The hotel was great. It had an amazing view and the breakfast was phenomenal! The staff was awesome and did a great job with insightful recommendations of food and attractions. The only thing that was bad was the parking in the lot. There were a lot of people double parked which was terrible.

MHochstatter, General Manager at Best Western Plus Bayside Hotel, responded to this review
Dear Rich M, We're glad you had a good breakfast and enjoyed your stay. We hope to see you again soon. Parking, as you also know is Free. Unfortunately not everyone can park directly in front of the hotel, however between our two hotels there is nearly always enough parking. You might have to walk a little, but if Free parking. Again, thank you for the review and we'll see you soon.

"Great Service (Vanessa)"

4
03/06/2017

After several days on the road, we came upon this nice little spot off the highway. Vanessa was so welcoming and concerned about our needs. She was extremely pleasant and professional. Will definitely visit again!

MHochstatter, General Manager at Best Western Plus Bayside Hotel, responded to this review
Dear Nellie1277 GO Vanessa!. Thank you for the recognition I know she'll appreciate it. We hope to see you again soon

"Excellence"

5
03/06/2017

Our family stayed at the Best Western Bayside hotel during a family vacation. From the moment of check in, they were gracious, kind, accommodation hosts! The lady who checked us in made sure We got a great parking spot right in front of the entrance - as We had purchased the park and fly package. She told us about the nightly BBQ dinner offered by Howie, where they serve steak or salmon with potatoes and salad for $16/plate. We went up to our room, which was massive and had an amazing view of the bay. As we enjoyed the view, the smells of the BBQ lured us down to dinner. Howie was incredible... great with the kids, and the food was excellent!! Delicious salmon and steaks... and the potatoes and salad were to die for!! All of us enjoyed our dinner very much. The room was great... comfortable and quiet. We were set to fly out of Oakland airport at 0700, so we needed a shuttle to the airport at 0500. The shuttle did not start until 0600, but when they found out about the need, they scheduled the shuttle to start at 0500 that day instead of 0600. Our shuttle driver, Doris, was kind and friendly... even though we knew she was there an hour earlier than normal! She acted as though it was just a normal day and was awesome. When we got to the airport my husband remembered he had a leatherman tool in his pocket he'd forgotten to leave behind... and Doris offered to take it back and have the hotel keep it for when we returned. Overall, cannot rate this stay and this hotel highly enough. Incredible experience.. truly 5-star customer service - worth every penny!!!

MHochstatter, General Manager at Best Western Plus Bayside Hotel, responded to this review
Dear MBrace, What a wonderful review and it sounds like a great vacation. We all hope you had a great time. We very much appreciate it when people remember our staff. We all work very hard to make sure we're prepared for your stay. We look forward to your next trip. Thank you

"Best Western Stay"

5
01/06/2017

Our stay at this Best Western was wonderful. The staff was friendly and helpful. The breakfast in the morning was very good and we really enjoyed the BBQ in the evening. The food was good and the price was reasonable. Howie the bartender was amazing. He made us feel like we were at home with friends and made sure we had everything we needed. I would totally recommend to stop here if you are in the area.

"A good place to sleep"

5
29/05/2017

The hotel itself is excellent with spacious rooms, good service (thank you Lawrence and Annmarie), with free parking available right outside. The location was convenient since we stayed only one night and the hotel is near the highway (but is quiet). But there is not much near the hotel.

"Nice property poor location"

4
28/05/2017

Nice physical facility and very quiet comfortable rooms, unfortunately there is absolutely nothing in the area and it is right of the highway in a dirty area of Oakland. Staff unfriendly.and nephew r helpful, very unprofessional

"Nice Room With Water View"

4
26/05/2017

This hotel is modern, spacious, clean, safe and convenient to the freeway. The staff is friendly, competent, and helpful. Bart and Jack London Square may be reached by complementary shuttle. There are nice water views from balconies of many rooms. Be sure to ask for a water view instead of a freeway view. Breakfast is adequate with a few hot items.

"Great place to stay. "

5
25/05/2017

This was my first time at this hotel the room was spacious neat and clean. The staff was friendly and nice. Service checking in and out was welcoming professional and quick. During my stay i had a family emergency and needed to stay an extra night and spoke with Anne Marie At the front desk who was able to accommodate my last minute request with a smile. I found her customer service skills to be warm and quite refreshing .

"Unexpected surprise"

5
24/05/2017

Traveling through Oakland Ca I needed a room , I booked the Best Western plus Bayside Hotel. I had spent the last couple nights at the Sheraton and Marriott my expectations for the Bayside hotel where not very ambitious! Wow! was I ever surprised greeted with enthusiasm and professional courtesy by Vanessa, she asked if I had stayed before explained no, she then gave me the lay of land and then asked which floor would I like I asked for the top floor! She smiled and handed my keys informed me there was no parking fees, no internet fees and complimentary breakfast . I arrived at my room and can honestly say not only was I pleased with its decor , cleanliness and incredibly spaciousness but the view was mind boggling of the bay , marina and skyline! I think in the future I will look at Best Western facilities in s whole new light! Thank you Vanessa you made one weary traveler quite happy!

MHochstatter, General Manager at Best Western Plus Bayside Hotel, responded to this review
Dear Scott S. Thank you for the great review and for your recognition of our super team member Vanessa. Sounds like we have another converted "Big Box" guest. We look forward to your next visit.

"Best dinner in town"

5
24/05/2017

My wife and I asked about a restaurant in the hotel for dinner and were sent to the adjacent building where they had 2 dinner options, either steak or salmon. It was late and we thought we would settle for whatever. We had the best dinner ever. My filet mignon was tender and tasty and her salmon was to die for. The bill for both dinners was $33. Best deal I ever got.

"Insufficient/Insecure Parking"

2
22/05/2017

See earlier comments in this review How to Fix: REquire liscence plate registration with a maximum of one vehicle included. Charge $35 or $45 extra per vehicle. BTW--Your questionnaire is too long and often redundant

MHochstatter, General Manager at Best Western Plus Bayside Hotel, responded to this review
Dear Peteb621 Many of my contemporaries have urged our hotel to begin charging for parking, and we have refused. Most of our competitors charge for parking but we hold out, believing that our guest value the list of amenities that we including as free with a nights stay. There are occasions when our parking is at a premium and we have a list of thing we try to do to provide our guests a spot to park. Occasionally, a guest will have to park a little further away than wanted, but our security team is really good and finding everyone a spot. Have a great day!

"Recent Business Trip"

5
18/05/2017

I stayed here as it was close to a client's offices and was I pleasantly surprised. The rooms were large, clean, recently remodeled and my room opened to a view of the bay which was about 30 feet from my patio. The lobby was very nicely designed and decorated. The exercise room as small and couldn't accommodate many people, but it worked for me as I get up early and had no competition for the facilities. The staff were great as well. Laurence was very professional and on top of things. The only downside to the experience is that if your room is facing inland, you're about 100 feet from a freeway and beyond that some urban decay complete with plentiful graffiti. There's also very limited access to food/restaurants here unless you have a car or want to catch an Uber. But, other than that, unwinding after a busy work day sitting on the patio watching the crew teams stroke by and watching the herons, ducks and seagulls navigate the waterway is just so relaxing. I'd definitely stay here again.

MHochstatter, General Manager at Best Western Plus Bayside Hotel, responded to this review
Dear pshcpa I'm glad you enjoyed your stay. A couple of additions for your next stay: Try our Grilled Steak of Salmon dinner served nights. It's $16 inclusive and a great deal. Also, we offer a shuttle to Jack London Square where there are tons of restaurant choices and options. Uber works too, but we are complimentary. Or walk a 1/2 block to Quinn's Lighthouse and mention you're our guest and received a 15% discount, or ask our staff and let them make a recommendation for dinner. We look forward to your next stay.

"Best Western Plus Bayside Oakland"

5
17/05/2017

This was a very pleasant stay! I will definitely stay here again and have referred others to stay here as well! Very friendly staff, breakfast looked and smelled amazing although I was not able to stay for breakfast as I had to get to my office for a meeting.

"Best Western Stay"

5
15/05/2017

A very nice place to stay. Clean, quiet rooms. The bed was extremely comfortable. The staff were very polite and professional. The breakfast was good with a variety of choices. The coffee was available all day and was very good. We stay here every time we come to Oakland. Glad we found this hotel.

"Best Western Plus Bayside Hotel, Oakland"

5
11/05/2017

Great Hotel, great service, clean rooms, nice breakfast, nice views of bay, quiet. Will stay here again if traveling to Oakland. There is a shuttle service to Jack London square and downtown Oakland that is not well advertised, so be sure to ask about it.

MHochstatter, General Manager at Best Western Plus Bayside Hotel, responded to this review
Dear anthonymG6951PG Thank you for the great review. We appreciate your patronage and look forward to your return. We'll see you soon.

"GREAT SERVICE"

5
11/05/2017

desk attendants were very helpful and informative. Helped us get to Uber website and walked through the ordering process and by their direction we arrived in San Francisco very easily. All the staff was very low key but extremely helpful. In all aspects of our trip all the best western employees are very helpful during our stay.

MHochstatter, General Manager at Best Western Plus Bayside Hotel, responded to this review
Dear 681bernadetter I really wonder where some of these nom du plumes come from. Anyhow, thank you for your great review and we're really glad you enjoyed your stay. As you pointed out we are very central in the Bay Area and there are a number of easy ways to get to San Francisco. Uber is a great way and so is BART. In most cases it's only a 12 minute ride to SF and then it's such an easy walking city. Again thank you for taking the time to review our hotel and we look forward to having you return.

"Value with a View"

5
08/05/2017

Honestly, this place is such a great price for what you get. Free parking, a nice hot breakfast buffet, coffee/tea 24/7. Friendly, helpful service. Comfortable, well-maintained guest rooms. And the best: The hotel is right on the water! Stay on the first floor, and step outside to your watefront patio. Upper floor has a private balcony with a view. There's a nice walking path that runs along the shore, peaceful and pretty. My top choice in the East Bay, and top recommendation to fellow travelers!

MHochstatter, General Manager at Best Western Plus Bayside Hotel, responded to this review
Dear Joleneonthescene, Did I spell that right? Great review and thank you. You really nailed what a great value our hotel is. When future guests price and compare hotels it can be difficult to remember all the amenities we include. Our breakfast can save a family of 4 up to $50 or more. With us parking is free, but other hotels (even in Oakland) charge up to $40 per night to park your car. And of course we include free wifi and we provide a great shuttle service. All totaled you could be more than $150 of included amenities when staying with us. Thanks again for your review, we'll see you soon.

"Great for a staycation!"

4
08/05/2017

I had been planning to have a Staycation near Mother's Day and decided on this weekend because in checking the online website for Best Western and other travel sites, I found a good discount for the kind of room I wanted. I booked a two night stay for a king sized bed, water view, with a jacuzzi bathtub, plus free daily newspaper and wi-fi! I wanted to treat myself for a Pre-Mother's Day gift to myself and it looking forward to some "me" time. I checked in mid-afternoon and check in went smoothly and I got a room on the first floor in Room 196. It was just what I imagined with a large room and even a sofa bed. I decided to try and take a power nap as I was going to an event that evening. However, the room above me was rather noisy and it sounded like someone was doing aerobics or at least being heavy footed. I decided to go to dinner at the Executive Inn next door because the front desk recommended and it is a simple but delicious dinner. The first night I was unable to sleep very well because the door to the toilet locked itself from the inside and there was no way I could unlock at 1:45 am and call the front desk to have the maintenance man come at that hour. And the next morning around 8 am, I also heard heavy footsteps and jumping above me as well. I called the front desk at around 8 am and told Vanessa about the noise and the locked door and Vanessa tried to locate the maintenance man for about 45 minutes. She called after 30 minutes to apologize and suggested that there were bathrooms near the front desk. So I decided to check out the complimentary breakfast buffet. The complimentary breakfast buffet (open daily from 6 to 10 am and is more than just pastries, juice and coffee. The breakfast area in the lobby is spacious, with plenty of tables, chairs and bar stools. There is even seating outside on the deck. One station had juices, yogurt, milk and almond milk, bagels and pastries as well as hot sausages and scrambled eggs. There is also another station for instant oatmeal, hard boiled eggs, fruit and lemon water. A third station is where you can make your own waffle with condiments and toast your own bread. Coffee, tea and hot chocolate are also in the lobby 24 hours. Everything was plentiful but I did not enjoy the powdered scrambled eggs. If it wasn't for the noise above my room and the locked door to the toilet I would have rated with 5 stars but I will give it 4 and 1/2. I would suggest they remove the lock from the door to the toilet because it's no fun for the door to lock itself in the middle of the night!

MHochstatter, General Manager at Best Western Plus Bayside Hotel, responded to this review
Dear KWong55 Good review and sorry about the locking bathroom door. We'll take a look at that. Good to hear you enjoyed your stay and earlier you wrote about your steak dinner in our sister hotel. Sounds like over all a great stay. One thing I'd like to straighten out (that we here often) is that the eggs we serve for breakfast are not powered. Actually, they are very health, pasteurized eggs that are cooked in a microware. It's this cooking process that gives them the funny texture. No added oils or butters so they are actually very good for you. We hope to see you again real soon.

"Nice stay"

4
08/05/2017

We had a very nice room, biggest one hotel has. Beautiful view. Only down side was not really any lounge or restaurant on site and not many places around to eat at. In the midst of renovations once those are complete it will be more accommodating.

"This is the best place to stay for anyone"

5
01/05/2017

I love to stay here. The people at the front desk are the nicest and care about each and every one of their guest. I often stay alone and feel very safe staying there. They will send someone out to make sure I get in and out of my car if it's after dark. All I have to do is call the front desk and they will have someone there quickly. The hotel is large and everything works well. They never run out of coffee even at night. The beds are nice and there is room to put all my luggage. I recommend this place to everyone. I especially appreciate the greetings at the front desk. I plan to stay here again and again. Thank you Best Western, Janis

MHochstatter, General Manager at Best Western Plus Bayside Hotel, responded to this review
Dear Janis R. Thank you for your very nice review. We are so glad to hear that you appreciate the little touches. As you said, the entire team is focused on our guests and the experience you have at our hotel. Thank you for your kind words and for taking the time to tell others about your experience. We'll see you again, real soon.

"hidden gem"

5
27/04/2017

Love this hotel, centrally located with access to Oakland and to San Francisco. Hotel shuttle pick up/drop off from Oakland Jack London train station is a plus. Hotel room has soaking tub and shower, microwave, coffee station, and refrigerator. In room safe is large enough to accodomate a laptop. Waterside rooms have great view of Oakland estuary.

MHochstatter, General Manager at Best Western Plus Bayside Hotel, responded to this review
Dear CalifWineGirl, Thank you for your description of our hotel. I hope others can get a sense of your stay with us. In your signature I'd bet you enjoy wine. Have you taken a look at our "Oakland Wine Trail? We have a number of wineries here in Oakland. It will take you more than a day to drink your way through all of them. We'll see you next time.

"Visited and hotel accommodations , complementary breakfast and front desk was outstanding "

5
25/04/2017

Loved the views, front desk, breakfast. Room was beutiful and huge.. stayed in a suite.. Stayed April 6th thru 8th. LAWRENCE front desk was wonderful in all accommodations and attentions. Also,, the attention of drivers taking us to and from loctions.. everyone is so attentive and helpful.. Thank you.

MHochstatter, General Manager at Best Western Plus Bayside Hotel, responded to this review
Dear Ana S. Thank you for the shout out to Laurence. He's a new addition to the team and doing a great job. The entire team is here to make your stay as comfortable as possible. We hope to see you again soon.

"Best Western Bayview Oakland CA"

5
24/04/2017

Outstanding! Water view was worth it. Breakfast was good and the view for breakfast was a plus. Location was close to freeway, but in water view room, could not hear the noise. Shuttle service was great. Bottom line: all in all, I would stay at Best Western Bayside, Oakland CA again!!!

MHochstatter, General Manager at Best Western Plus Bayside Hotel, responded to this review
Dear warrent204 Great review, thank you. We appreciate your business and we look forward to your review.

"Nice hotel, Nice breakfast"

4
24/04/2017

A nice clean hotel with bay views, Our hotel of choice when we visit Jack London Square.They have a nice buffet breakfast with a variety of choices. You can have breakfast overlooking the bay.Also a very good coffee bar that is open all day.

MHochstatter, General Manager at Best Western Plus Bayside Hotel, responded to this review
Dear B9000UIdenises Thank you for the nice review. We have many people say they enjoy the extra attention we pay to our coffee service. We feature Peerless Coffee, roasted here in Oakland and Numi Gourmet Teas. We are very glad you enjoyed your visit and we look forward to your return.

"What a surprise"

5
23/04/2017

We are here for college visits, and I saw on TripAdvisor that this hotel is ranking number #1 hotel in Oakland, but I still have some concerns about city of Oakland because I heard it is very rough city. I called hotel directly, the manager told me the hotel is very safe, and offered me a lower rate than online. I went to the hotel and I was bit disappointed about the location, it's right next to a high way, but when I went inside the hotel, two front desk agent(Vanessa and Lawrence) welcomed me with warm smile, and outside the glass window, the bay view is breathtaking. Unfortunately, they sold out the Bay View room at that day. Lawrence, speak same language as my family, so he spoke to my daughter about the universities near by. and gave us some useful information. Vanessa is just a lovely young lady, she also speak Spanish. she introduced us some nice restaurants near by. Overall, it was a great experience, this hotel has an amazing manager and some amazing stuff.

"Very nice view"

4
20/04/2017

First of all, I didn't make reservations, but the front desk Laurence were able to give me two rooms at a very reasonable price. After check-in, Laurence told us the price we pay for includes free wifi, breakfast, and parking. Free breakfast definitely saved us a lot of time and money, which is a big thumb up. Also, the breakfast lady, Gabriela, she is so sweet and nice. I had a good time with her.

"excellent hotel"

5
19/04/2017

Fresh clean hotel complementary coffee 24 seven and hot cocoa. breakfast was good,on the go water and fruit or granola bars to take with you. newspaper every morning. Hotel is located right by the Bay beautiful view of the water. rooms were huge bathroom is huge great stay will stay again

"Location Location Location & What a View !"

5
18/04/2017

Perfectly situated right off the freeway and 10 minutes to the airport. This hotel sits along the bay which in itself is a selling point: water view, birds, boats, sunshine. The reception was welcoming and the referral to Quinn's Lighthouse for a light bite well worth a separate review. We upgraded to corner room which was twice the size of a normal hotel room. The breakfast was average but fresh and hearty. This is an excellent choice when considering similar properties in that area.

"Very good for the area, and reasonable prices"

3
10/04/2017

The hotel sits right in front a a little estuary and is close to jack london square and Oakland's China Town if you are looking for restaurants. the website made it sound like all room are water view. I was not thrilled that upon arriving I had a horrible view of the freeway unless I wanted to pay an additional 30 per night for the water view. The water view rooms, also have a patio. The breakfast offered was pretty good. scrambled eggs and bacon one day, and cheese omelets and sasuage the next, along with usual items such as waffles, cereal, fruit. free fresh brewed coffee all day. nice clean rooms with fridge and microwave. The receptionist, Lawrence was very helpful, I informed him Id be traveling here for business for the next 18 months, and he helped me use my rewards card to start collecting points, and let me know that they with match any price I find on a third party site. Free parking, and wifi is a plus.The thing that I did not like about the hotel, and the reason for 3 stars instead of 5, is because you have no control over the thermostat. I am the type of person that is alway hot, and uses the noise of a fan to help sleep, but there was nothing I could do. I couldn't even open the window, because the non water front view rooms are facing a freeway, it was too loud to sleep with the window open. If you want to pay for the water front view, and don't mind not being able to control the temperature in your room, this hotel is pretty good. If you want the adjust the temperature, and not have to pay extra for a room with a view just so you can open the window, then go elsewhere. For this reason, I may not return. It is a shame because the hotel is nice and reasonably priced. Ask for Lawrence, he is very professional. There is a pretty good German restarant only a two minute walk away with water views, good food, and beer if you like that kind of thing.

MHochstatter, General Manager at BEST WESTERN PLUS Bayside Hotel, responded to this review
Dear Krystofer, You actually supplied and very nice review, it's just that we need to help you understand how to work air conditioning. On your next visit please ask about the AC and we'll make everything right. See you again soon.

"Best Indeed"

5
08/04/2017

1st time visiting Oakland and SF. This property was easily accessible. We could have turned in our rental car at the airport before we arrived. They provided shuttle service to and from the pier for the Ferry to San Francisco. Airport shuttle was also available. The staff pleasantly assisted us with directions, information and transportation. They even recommended dinner next door: fresh steak or salmon on an outdoor grill, casually served with salad and potatoes. No fuss, delicious, under $18. The room was extremely comfortable and clean. Balcony overlooking a quiet estuary. Breakfast included steam trays of hot selection-different each day and choices of cereal, boiled eggs, fresh fruits, and breads, doughnuts, etc Coffee/tea/cocoa/water Bar always open in lobby. A pleasure to stay in this beautifully decorated and well-located property.

MHochstatter, General Manager at BEST WESTERN PLUS Bayside Hotel, responded to this review
Dear travlitips, Great review and thank you for your business. We look forward to your 2nd time in Oakland. See you again soon.

"Great Hotel in Oakland"

5
07/04/2017

Bayside Hotel offers many features and is among the top Best Western Plus in the Bay Area. From the breakfast choices, airport shuttle, location near the Oakland Estuary, spacious lobby, it stands out.

MHochstatter, General Manager at BEST WESTERN PLUS Bayside Hotel, responded to this review
Dear jas4short Grt Revw, thx. U naild the revw. OAK, JLS, A's & grt rstrnts. Truly gm4short

"Best Western Oakland CA"

5
06/04/2017

Not in the best area but nice hotel and close to San Francisco which is where we traveled. Staff was very accommodating. Breakfast was good better than other places and clean rooms. Would stay here again if we go back to San Francisco.

MHochstatter, General Manager at BEST WESTERN PLUS Bayside Hotel, responded to this review
Dear 719annabelt Thank you for your comments and we're glad you enjoyed your stay. How many different types of birds did you count from your balcony this time? Or did you happen to see a seal poke it's head out of the water? How many hotels can ask you those sort of questions. We look forward to your next visit.

"Average."

3
05/04/2017

If it weren't for the bathtub having trouble keeping water in it, and black water backing up into the sink when I did run the bathtub, the room would have been fine. The bathroom was spacious and it has a separate tub/shower area and a toilet room which is great if you are traveling with someone. I felt the bed was super uncomfortable, very hard. Maybe those people that like sleeping on a sheet of plywood would find it comfy, but I did not and barely slept for all the tossing and turning. I should have layed all the pillows out and slept on them instead. The room--otherwise was lovely. The balcony was great with a nice veiw of the water.

MHochstatter, General Manager at BEST WESTERN PLUS Bayside Hotel, responded to this review
Dear Average, We hear so often that our guests enjoy our beds and receive an excellent night's rest, we're sorry to hear that you didn't. It was probably just a poor match of beds to the firmness you prefer. Next time you'll probably love the bed. As far as the back up you've got me stumped. We apologize and ask that next time please call us and we'll get right on it. Thank you for your business and we hope you enjoyed Oakland and all it has to offer.

"Very nice room"

5
23/11/2016

I had a great time really enjoyed the room and the customer service was great the practice and you're awake and the room is very clean and the staff was extremely extremely helpful I would definitely stay there again

MHochstatter, General Manager at BEST WESTERN PLUS Bayside Hotel, responded to this review
Dear Tyson, Thank you for taking the time to write your nice review. We appreciate your decision to stay with us and we look forward to your return. thank you

"Pleasant stay"

4
21/11/2016

We stayed here whilst on business. The staff are friendly and helpful. The rooms are clean, comfortable and quiet. Breakfast choice was wide ranging and well presented. Good location for the airport although wandering alone in the area is not well advised at night time.

MHochstatter, General Manager at BEST WESTERN PLUS Bayside Hotel, responded to this review
Dear Pathfinder617 Thank you for the review and we're so glad you were here on BUSINESS. Please share with your colleagues that the Bayside is built for business. With a new travel year right around the corner it's time to start fresh and new with a change in our hotel locations. Also, BW has one of the best Rewards programs available and it's only getting better. We'll match your status with any other rewards program so you won't lose status by switching to the Bayside Hotel for your San Francisco visit. Thank you

"Enjoyable Stay"

4
18/11/2016

We recently stayed at this hotel for a business trip. We stayed in a king room facing the Bay. The room was nicely appointed, and surprisingly quiet given that it was off a busy freeway. There's also a very nice walking paths along the water and harbor.

MHochstatter, General Manager at BEST WESTERN PLUS Bayside Hotel, responded to this review
Dear Patricia, Thank you for the review and you make an excellent point. Who would expect a beautiful and peaceful park-like environment in the middle of the Bay Area. Oakland is growing and busy with daily struggles, and we sit here, next to water's edge, all comfortable and quite. We look forward to your return.

"Business Trip With a Perfect Place to Stay"

5
18/11/2016

This is a GEM, along the water, close to 880 and with great staff. Breakfast, coffee and fruit during the day exceeded my expectations. Shuttle services to Jack London Sq , a real plus with many roads under construction detours, so I didnt have to worry about driving around. The balcony room was spacious, very comfortable and without a doubt I would stay again! Thanks to the GM and the staff for an excellent stay. Certainly met the #1 hotel in Oakland expectation.

MHochstatter, General Manager at BEST WESTERN PLUS Bayside Hotel, responded to this review
Dear Ginny, Thank you and we all appreciate that you had a wonderful experience. Oakland is a very special town, smack dab in the middle of a very active area. It's nice to be able to get away. We look forward to your next visit.

"EXCELLENT STAY"

5
17/11/2016

Everything from the check in to the express check out was absolutely wonderful. They assisted us in taking us in the shuttle to the best places to eat , fairy, mall. It was a great experience overall. We will definitely come back and stay longer next time.

MHochstatter, General Manager at BEST WESTERN PLUS Bayside Hotel, responded to this review
Dear Jessica Q, Great Review, thank you and well see you again soon. PS I think that's "ferry"

"Leading the industry in the delivery of superior customer care!"

5
11/11/2016

This property is in great condition. Very well maintained. Christopher did an outstanding job checking us in and was knowledgable about the property and area. Great asset to the team ! Will definitely return and would recommend this property to all my friends and family. Well worth the money.

MHochstatter, General Manager at BEST WESTERN PLUS Bayside Hotel, responded to this review
Dear HG. Thank you for the great review and the shout out to Christopher. I know he'll be excited to hear that his service put your stay over the top. I'm going to bet you also enjoyed the water front views and the sun sets. Am I right? And how about the free breakfast, free internet, free parking and free shuttle. No other hotel has all those amenities in the Oakland marketplace. Again, thank you for the time to write your review. We hope to see you and your family again soon.

"Good hotel with a Bayside view"

5
11/11/2016

Any hotel 'in the city' will charge you an arm and a leg for parking, and since we were driving from SoCal we were looking for a place with easy access to San Francisco. This Best western looked as it was recently renovated, with a big parking lot and close to the I-880. With light traffic you'll get into SF in about 20-23 mins by car. Breakfast is basic, keep in mind that this is a limited-service hotel, therefore there are no restaurant or banquet service (or bar). If you want to eat something they will suggest you to walk to an hotel nearby and order either a salmon or a steak with mashed potatoes for 16 bucks. Although you can have free internet, it's painfully slow. This needs to be improved. Signal is OK, so they need to get a bigger circuit.

MHochstatter, General Manager at BEST WESTERN PLUS Bayside Hotel, responded to this review
Dear cszita, Great review and thank you. You sound like a fan and you'll return soon. Be sure to book direct and become a BW Rewards members. Just a couple of things: Actually, we have the fastest internet of any hotel in Oakland. There is actually an app that measures hotel speeds and we're at least 30 mbs up and 30 mbs down. Call the front desk next time if you continue to have trouble. Sometimes its your computer, sometimes it's our router that needs to be rebooted. Also, we're a "select service" hotel and we provide free breakfast, free internet, free parking and free shuttle service. Find any "full Service" hotel that does that and I'll eat my hat. (not really it's just an expression) But truly, thank you for your business and we look forward to your return.

"Great Family Hotel for an Early Morning Flight"

5
03/11/2016

We ended a long California vacation spending the night here before our flight. We had a great view of the bay and the kiddos enjoyed the nice Bayside Park and the pool. Great breakfast in the morning and very strong wifi. A little pricey!

MHochstatter, General Manager at BEST WESTERN PLUS Bayside Hotel, responded to this review
Dear TeamHovis, Thank you for the review and the great comments. While the Bay Area can be as you say "Pricey" we try and keep our rates fair while at the same time offering great value in your stay. Free Breakfast, Free Internet, Free Parking and our shuttle really set us apart from other hotels in the area. With all the amenities we include you can add $100-$150 to the price of other hotel rooms. We are very glad you enjoyed your time with us and we hope to have you back again. Thank you

"Great waterfront spot"

5
02/11/2016

We picked this hotel almost randomly and were very happy with it. Got a huge room with king bed, sofa, and easy chair, microwave, fridge, large shower and tub. All very clean nice breakfast with an egg choice, waffles, oatmeal, yogurt, breads, donuts, bagels, multiple coffee forms, juices, etc. Very accommodating staff. Ft tee shuttle to Jack London Sq, Bart, and airport. Many rooms overlook inlet with some boats berthed.

MHochstatter, General Manager at BEST WESTERN PLUS Bayside Hotel, responded to this review
Dear Alan, Great review and thank you for taking the time to let everyone know how you enjoyed your stay with us. We hope you can return soon. Thank you

"Excellent Service from all Staff"

5
02/11/2016

We were staying at this hotel for the Dreamforce Conference. The staff were so helpful and ensured we had all we needed like taxis, transfers, directions on how to get to the boat transfer. The hotel was clean, and spacious. Being outside of San Francisco was not a problem as the transport links were excellent, I would recommend this hotel if you want to leave the city noise behind you and get a good night sleep then join the fun the next day!

MHochstatter, General Manager at BEST WESTERN PLUS Bayside Hotel, responded to this review
Dear Colette, Thank you for taking the time to let everyone know how much you enjoyed your stay with us. You make excellent points on why to stay with us if your plans are going to bring you to San Francisco. We also have some spectacular experiences in Oakland that, when you have time, you must try. Hiking in Joaquin Miller State Park, Supping in the waters of the Bay along the Embarcadero, or crawling along Oakland's Wine trail will all make you "Love It" even more. At next year's Dreamforce add a couple extra days and experience the secrets of Oakland. Thank you ps Glad you enjoyed the steak too!

"Staff at the Best Western Plus Bayside Motel --My "Home" away from home"

4
01/11/2016

The staff are super starting with Jay Consuelo the manger; Vanessa a Supervisor, Basir, Chris, Ann Marie to mention the front desk staff; then we have the super positive Gabby, single handley managing the breakfast crowd, Angel and his buddy in Maintenance, Lourdus managing housekeeping. I have been staying here three days a week for three years. The staff are efficient, smart and very pleasant. The property overlooks the bay and is clean and comfortable. There is also a shout out to Mike the General Manger (? the title) aka big shot who is positive, with a smile and weel liked by staff.

MHochstatter, General Manager at BEST WESTERN PLUS Bayside Hotel, responded to this review
Dear Doctor, Thank you for the great review of the team, but we're all a little concerned about the 4/5 stars, aren't we family? hahaha. We'll try harder. Seriously, thank you for your time with us and we really do appreciate you staying with us. I know the team enjoys seeing you each week and cherishes your special bond. Thank you

"The Reason This is the Number 1 Hotel in Oakland is Very Apparent!"

5
31/10/2016

Excellent location 10 seconds off a busy highway, yet peacefully situated on a beautiful waterway. Excellent value, could easily charge 50% more and it would still be a great value. Large, well appointed rooms that are immaculate, and did I mention the view across the water? Really enjoyed a beautiful sunset seated on the water just outside my room! Staff? First class, truly the best. Anne Marie at the front desk was awesome! Love this place, it will be home for me whenever I stay in Oakland in the future!

MHochstatter, General Manager at BEST WESTERN PLUS Bayside Hotel, responded to this review
Dear Carl, Thank you for the great review and for the mention of Annemarie. She, along with the entire service team, is always looking for new ways to improve our service and make our guest's stays just that much more enjoyable. You mentioned several attributes of our location and again thank you for doing so. As you say we're "10 seconds off a busy freeway" but some can't see how great that really is. Once you step into our lobby, walk along our shoreline or enjoy the sunset over San Francisco's skyline from the comfort of your room's balcony, you'll know this location is actually the best in the Bay Area. Thank you

"Oakland, California's Absolute Best!!"

5
27/10/2016

Everyone was outstanding and being raised in Oakland, we were shocked that such a wonderful hotel was in Oakland. It was outstanding and I would return and highly recommend it to anyone. The rooms were spacious, the staff outstanding and kind, the views of the water to die for (looks like it is just outside one's door but there is either a balcony or a small patio with grass between your spot and the public walkway beside the water. The breakfasts were nice with choices of 2 types of eggs, cereals, meats, waffles, yogurt, juices, fresh fruit, toast, baggles to name just some of what they offered in a dinning room with walls of glass overlooking the water of the estuary while the ducks, pelicans or scull boat rowers went by. Two restaurants are within walking distance for lunch and dinners.... and Scotts Seafood is a short drive away at Jack London's Square. We would, definitely go back if ever in Oakland, again!!!!!

MHochstatter, General Manager at BEST WESTERN PLUS Bayside Hotel, responded to this review
Dear Gary, Great review and thank you for being our guest. We hope to have you back again soon. Thank you

"A quiet oasis close to the freeway"

4
26/10/2016

We were looking for a hotel that was close to the Cal Berkeley Campus. All of the downtown ones were full, so we started looking farther away. We made the reservation based on a relative's recommendation, and were delightfully pleased. The hotel is less than 100 yards from the 880 freeway, but you do not know that it even exists once you are in the building. The lounge are is nicely decorated, with a beautiful view of the water. The hotel staff is quick, efficient and wonderfully attentive. The room had a patio that overlooked the water and had a paved walking path next to it. It was very pleasant and peaceful. We asked for wine glasses from the desk, and they were delivered in less than 5 minutes. We had planned to drive to the BART station, but were informed that a free shuttle would take us there when we wanted to go. A phone call would get us back to the hotel. The bath facilities were fine with a shower and a separate jetted tub. Two different newspapers were available in the lobby in the morning. The coffee was great, and the free breakfast was more than passable.

MHochstatter, General Manager at BEST WESTERN PLUS Bayside Hotel, responded to this review
Dear RobertD Thank you for your great review. GO BEARS As you indicated the Bayside Hotel and it's sister property the Executive Inn & Suites are fantastic choices for those visiting, dropping off students or attending an event at a number of college campuses around the Bar Area. UC Berkeley (Cal), St. Mary's, Mills College, Cal State East Bay, Laney, Holy Names and a number more. We're glad that you found a home and we look forward to your return.

"We had a great stay at this hotel"

5
26/10/2016

My husband and I travelled to San Fran for our wedding anniversary and found the price of a hotel in downtown San Fran was so expensive. I found this hotel in Oakland at a much better price and with great access to the BART or the Ferry. We stayed for four nights and used the FREE shuttle service every day to get from the BART station or the Ferry (tip - book the day before or the shuttle might be full at the time you need it). The front desk staff is VERY helpful so even if the shuttle is full talk to them they will help you find an alternate solution. We initially planned on taking the BART to San Fran until one of them suggested the Ferry, which was AWESOME! It was way more enjoyable to enjoy the sun and scenery instead of squishing into the BART and travelling underground. Of course the BART is cheaper, but we thought the extra cost for the Ferry was worth it and you could get off right at Pier 39 right in the middle of all the action! This hotel is modern, with nice views of the bay. It is clean and very comfortable. The breakfast area is nice, with a view of the water. I honestly can't say enough nice things about the front desk staff they were very helpful and very friendly. They shuttle drivers were also very helpful and friendly! We will stay at this hotel again if we ever get the chance, I highly recommend it.

MHochstatter, General Manager at BEST WESTERN PLUS Bayside Hotel, responded to this review
Dear Tkucz Thank you for the nice review and congratulations on the anniversary of your wedding. Sounds like you had a wonderful time in SF and yet there is so much more to explore. We look forward to your return and we'll have a room waiting. Thank you

"Fantastic "

5
25/10/2016

Perfect stay .Well managed, large clean rooms, wonderful breakfast, complimentary coffee, fruit, newspapers. All around an excellent experience. Great value. Will definitely be staying here again next time we're in Oakland !

MHochstatter, General Manager at BEST WESTERN PLUS Bayside Hotel, responded to this review
Dear 6thandsunset, Thank you for taking the time to write your very nice review. We are all glad you enjoyed your experience and that you're planning to review. We look forward to your arrival.

"Great Stay"

5
25/10/2016

Loved the room (288) they gave us- large room with 2 beds, a couch, a chair and a balcony. Really great bathroom with a stand up shower and a tub. The toilet was in a separate "closet". My son (14 years old), who was with me for this trip, was overwhelmed at how cool the room was. 2 miles from Oracle arena so it was a piece of cake to drive to the Kanye concert.

MHochstatter, General Manager at BEST WESTERN PLUS Bayside Hotel, responded to this review
Dear Roger, Thank you for the great review. We tend to agree that we're the perfect spot for concert goers. We hope to see you again soon.

"Beautiful views"

4
24/10/2016

We stayed here just to be close to Jack London Square and near the water. Price was reasonable and room was very nicely set up. Make sure to pay the extra for a room with a water view, the other side of the hotel view is a busy highway. My only complaint was that there was no restaurant in the hotel and nothing within walking distance. Overall I enjoyed my stay and would stay here again while visiting Oakland.

MHochstatter, General Manager at BEST WESTERN PLUS Bayside Hotel, responded to this review
Dear Richard, Thank you for the nice review, we're very glad you enjoyed your stay. Next time you're with us and you want a nice meal there are actually several options. For a very simple but enjoyable dinner stop by our lounge in our sister hotel and have a great steak or salmon fillet grilled to your liking. Also there is the Light House just a 1/2 block south of the hotel. Also our shuttles will take you to Jack London Square where there are plenty of restaurants to choose from. We look forward to your next visit.

"Best Hotel Near Oak Airport"

5
22/10/2016

Rooms are well appointed and clean, the shuttle is dependable, and the staff is very friendly and helpful. The major selling point, however, is the walking path behind the hotel, on the water, as well as the balconies outside of the rooms. Definitely worth it to pay a little more for a water view room.

MHochstatter, General Manager at BEST WESTERN PLUS Bayside Hotel, responded to this review
Dear Angela, Yes we agree. We love our walking path, you can actually walk all the way to Starbucks. We look forward to your next visit.

"Helpful Staff"

4
21/10/2016

Room was clean and a good size with lovely view over the lake. Breakfast was very basic and for the price paid for the room I expected real crockery- not paper. The Shuttle was excellent and front desk staff was extremely helpful.

MHochstatter, General Manager at BEST WESTERN PLUS Bayside Hotel, responded to this review
Margaret, Thank you for your nice review. We wish we could offer "real crockery" but due to health codes and various regulations we use disposable. HOWEVER, we use compostable materials. Plates, utensils, cups are all compostable and can either be recycled or used again. This way everyone wins. See you next time.

"Best room of our 2 week trip..."

5
20/10/2016

Fire place in living area with special log ready to light and we did! Large Jacuzzi tub in living area, rooms very spacious. View from our balcony of ocean and great setting for romantic get away. Excellent restaurant just up the road, moderately priced with great service and a view of 'Face Rock'. Although the weather was wet & windy, we enjoyed our stay! Only negative is that no ramp but stairs outdoor to navigate w/ luggage to your room. Very quiet too:) I would love to visit again sometime when weather is better.

"Rainy day by the bay"

5
17/10/2016

Excellent hotel in a beautiful location overlooking the estuary. Friendly and efficient hotel staff and the room was very private, quiet and comfortable. No restaurant in hotel but the sister hotel next door offered a choice of salmon or steak dinner grilled on the spot even in the rain and it was excellent. Mashed potatoes and salad included.

"Fine Hotel!"

5
12/10/2016

We chose this hotel because of its #1 rating with TripAdvisor, and were not disappointed. Good breakfasts are included and the staff is most helpful. Convenient to Quinn's Lighthouse restaurant and Enterprise car rental.

"Bayside Excellence In Oakland"

5
10/10/2016

I first stayed in this wonderful hotel over three years ago. We had a large wedding party that were all given great rooms including great service and great pricing. The manager, Jay, is exceptional but the staff are also very polite and helpful, too. The views, location and overall ambience are excellent. I refer everyone I know to this lovely property.

MHochstatter, General Manager at BEST WESTERN PLUS Bayside Hotel, responded to this review
Dear Dorothy, Thank you for the nice review and congratulations on the wedding. Thank you for mentioning Jay. He's doing a great job of leading the service team and having a great time doing it. We hope you'll come back again soon. Thank you

"Awesome Hotel!"

4
06/10/2016

We had a Bayside room and the view was gorgeous. The bed was very comfy and you had plenty of options when it came to a pillow. The bathroom was my favorite. The toilet is actually a separate room from where the sink, shower and bathtub are. Also the shower and bathtub were separate and that was awesome. The tub was huge! The breakfast was amazing and plenty of food and options to fill up on. They were really good on making sure nothing ran out and everything was full. The housekeeping did a good job of usually getting into our room while we were at breakfast and by the time we were back they were done. They were very quick and did a great job. The only down fall was having to get our key card rescanned every day. It was an inconvenience but not that big of deal. We didn't have it by our cell phones or credit cards or anything. We would definitely come back in a heartbeat!

MHochstatter, General Manager at BEST WESTERN PLUS Bayside Hotel, responded to this review
Dear Kayla, Thank you for the great review. Sorry about the key loosing it's programing. It doesn't happen often, but certainly when it does it can be frustrating. Good to hear that you like everything and the team did a "Great Job" Thank you for your business and we look forward to your return.

"Excellent room and great staff"

4
04/10/2016

This hotel offered a very commodious room with separate tub and shower. We chose a balcony room on the estuary side. It was very pleasant. The other side of the hotel could only offer freeway views. Breakfast, parking, and all day coffee/tea service is included, as well as microwave and refrigerator in the room. The staff were all friendly and very willing to fulfill any requests. It is a bit out of the way since the close by bridge to downtown Oakland is closed for repairs. However, Uber fares from the center of the business district are only about $7.

MHochstatter, General Manager at BEST WESTERN PLUS Bayside Hotel, responded to this review
Dear Mary G Thank you for your review. They have been working on the bridge now for about 6 months and we only have 1 1/2 years to go. Talk about job security. Anyhow, we're making the best of it. Talk with the front desk team and they are great with directions on the quickest route to where you're going. Or let our shuttle take you to either the Airport, Bart or Jack London Square. Thank you for your business and we look forward to your return.

"Elegant hotel and great value"

5
03/10/2016

My adult daughter and I stayed for the weekend to see old friends and the Giants game. This is the first time I have stayed at this hotel though I have stayed at other nearby hotels. This Best Western is top notch! From a warm welcome greeting at check-in with a great suggestion for a late dinner, the staff are friendly and accommodating. The hotel is elegant and beautiful, with a very nice breakfast and our room was spotless and beautiful. We had a lovely view of the waterfront estuary with walking paths just steps from our room.The location is convenient to downtown Oakland, San Francisco, Alameda and the Oakland airport. We did not use the shuttle, but it appeared to be a great option for not renting a car next time. I would give this hotel top stars and this is where we will stay next time while in the Bay Area.

MHochstatter, General Manager at BEST WESTERN PLUS Bayside Hotel, responded to this review
Dear Peggy, Fantastic review and we're glad you enjoyed your stay. We look forward to your return. Thank you

"Affordable and Nice!"

4
03/10/2016

I was a little reluctant to stay here when I saw where it was on the map - being so close to the Hwy 880. However, I found the hotel really nice, roomy and well kept. Also, the water views are really nice and you don't hear the highway noise! It's convenient to restaurants, a Starbucks a block away and decent amenities. I definitely stay here again and I liked the location better than Emeryville where a lot of chain hotels are.

MHochstatter, General Manager at BEST WESTERN PLUS Bayside Hotel, responded to this review
Dear Brian, Awesome review and thank you for comparing us to Emeryville. We are as close to Berkeley and all points Bay Area, and you don't have to bother with the traffic and noise all around. Come back and see us again. Thank you

"Clean, fresh and excellent location..."

5
30/09/2016

1st trip to San Francisco Bay Area to visit our son and the Best Western Plus Bayside hotel is an excellent choice! The property is located on the water (on the Port of Oakland Estuary) with marinas on both sides, immaculately maintained and staffed by a gracious, helpful and welcoming team. A well-stocked and varied breakfast included with the room makes for a perfect start to the day. Coffee, tea, hot chocolate, cappuccino and assorted other coffee blends are available 24 hours a day. Our room is immaculately clean, well appointed/decorated with FREE WiFi and coffee station in the room (in case it is not obvious thus far, this reviewer is big on good coffee ??). From our 3rd floor balcony there is an expansive view of marinas on both sides, city skylines in the distance and the hills beyond San Francisco Bay. Jay, at the front desk, is everything a property could hope for...friendly, helpful, informed and genuinely welcoming. The staff we have met thus far, from the breakfast staff to housekeeping and maintenance personnel are both a credit to "hospitality" as well as to the senior leadership of the property. Good attitudes and performance cannot be "mandated", only cultivated...kudos to all at the Best Western Plus Bayside.

MHochstatter, General Manager at BEST WESTERN PLUS Bayside Hotel, responded to this review
Dear innkeeperejc You nailed it on the head. Great review and description of our hotel, what we offer and our team. We look forward to your return. And best of luck to your son in the Bay Area. We hope to be your home away from home. Thank you

"Nice suites "

4
28/09/2016

Stayed here for work, it was a nice hotel close to the highway. The rooms were spacious & clean. The staff was nice, Friendly, and helpful with getting me directions to local restaurants I have I'll stay here again next time I'm in town

MHochstatter, General Manager at BEST WESTERN PLUS Bayside Hotel, responded to this review
Dear FrankL3333 We completely agree! Thank you for the review and your business. Good to know you enjoyed your time with us and will return. Until next time.

"Great stay"

4
27/09/2016

We were doing a quick trip to Oakland for a baseball game. This hotel was close to the stadium. It's a beautiful, modern hotel with a fantastic view. You do need a car to get around although the hotel does provide a shuttle to public transportation and Jack London Square. Our room was extremely spacious with a spa like bathroom. Although it's next to a highway, we were in the back and it was very tranquil and quiet with a place to sit and look at the water view. The continental breakfast was outstanding! This is not a typical continental breakfast. They had fresh fruit, almond milk, huge varieties of teas, coffee, juices, pastries and hot items. plus coffee and tea 24 hours. They don't have a restaurant for dinner but recommended the next hotel where we had a fantastic steak/salmon dinner. There are no restaurants in walking distance but the meal was great and reasonable. Staff was extremely friendly and helpful during our stay. Definitely would stay here again!

MHochstatter, General Manager at BEST WESTERN PLUS Bayside Hotel, responded to this review
Dear JAKSALEX Great review. Thank you. We're also convenient for Raiders and Warrior games too. Let's hope next year the baseball Gods are more helpful to the A's. Thank you

"Welcoming smile at breakfast from Gabriela"

5
27/09/2016

Great hotel,large rooms . We had a room on the Bay side and enjoyed sitting outside and enjoying the great view. this is the second time we have stayed, and will love to go again. Shuttle made getting to the Bart and the Ferry Terminal so easy. A highlight each morning was Gabriela in the breakfast room, she was so welcoming and obliging and nothing was a problem to her. Thank you Gabriela

MHochstatter, General Manager at BEST WESTERN PLUS Bayside Hotel, responded to this review
Dear traceycroker Thank you for the great review and for the shout out to Gabriela. We are so fortunate to have a team member like Gabby. When you come to our breakfast area it's like sitting at her kitchen table. Welcome Home and see you next time.

"Reunion with a View"

5
26/09/2016

We attended my Mills College Reunion from 9/22/16 through 9/25/2016 & chose the Best Western Plus Bayside, one of the hotels that was recommended by the college. We had stayed at a Best Western Plus in Kingman, AZ and were very satisfied with the property. We chose a bayview room on the third floor that afforded a lovely view, free breakfast & access to the adjoining property's (Executive Inn) pool, bar & restaurant. Because the college provided shuttle service back & forth, we didn't have to drive to the Reunion activities. The hotel provides shuttle service to the Oakland Airport and Jack London Square. I highly recommend.

MHochstatter, General Manager at BEST WESTERN PLUS Bayside Hotel, responded to this review
Dear Slikbee, Thank you for your comments. We have had a great relationship with Mills College for years and it just gets better and better. We look forward to next year's reunion. Thank you and we're glad that you're enjoying other Best Western properties.

"Nice hotel"

5
25/09/2016

This was a nice place to stay. Ask for a room facing the bay. You can see the San Francisco skyline from the balcony of the room. We had a very nice room large enough for a table and chairs plus a sofa. There is a small walking path along the bay. There is a shopping mall within 10 min. of the hotel. This mall has a Safeway and restaurants plus many shops.

MHochstatter, General Manager at BEST WESTERN PLUS Bayside Hotel, responded to this review
Dear Rkalin, Thank you for your business and we are so glad that you enjoyed your visit. Each guest's stay is an individual experience and it sounds like yours was perfect. We look forward to your next visit.

"Charming hotel on the Water"

5
16/09/2016

This is a charming hotel with beautiful views. The rooms are large and very nice. The breakfast was put out before 6am which was nice because we were leaving for a Dr.'s appointment and was able to take advantage of this. I was very satisfied with the food quality and presentation. I would return to this hotel if ever in need of a hotel in this area. There was no restaurants or stores close and it did take 1 1/2 to get over the bridge but upon return it was only 20 minutes. I loved this hotel.

MHochstatter, General Manager at BEST WESTERN PLUS Bayside Hotel, responded to this review
Dear Shelly, Great to hear you had a good time. If you're looking for a quick trip to SF have our shuttle take you to BART and you'll be in downtown SF in 12 minutes. On your return, enjoy a relaxing trip and take the ferry. You'll be dropped off at Jack London Square and then our shuttle will come and retrieve you. Uber or taxi around the city. We look forward to seeing you again soon

"Great Staff"

5
16/09/2016

Overall, fantastic experience at both Hotels, Bayside and Healdsburg! Very satisfied, especially with "The Bayside", can't wait to book my next trip to the Bay Area. The Staff and cleanliness make the difference! Regards, Matthew Tolos

MHochstatter, General Manager at BEST WESTERN PLUS Bayside Hotel, responded to this review
Mattew, Thank you for the great review! We are here to make your experience more enjoyable. We look forward to your return.

"Good Choice"

4
15/09/2016

Stayed at this hotel two years ago and came back to it because of the great experience we had the first time. This property is very convenient to get to, right off the I-880 in Oakland. Much easier then staying in San Francisco and having to drive through the city to get to your hotel. The free shuttle to the Lake Merritt Bart station is a definite plus. The continental breakfast isn't the greatest but the hotel itself is an upper end BW Plus so I guess they have to skimp on something

MHochstatter, General Manager at BEST WESTERN PLUS Bayside Hotel, responded to this review
Dennis, Great review and Thank you! We appreciate the good words and the mention of our amenities including the Shuttle. Now the Breakfast isn't a make to order, but everyone can find something to eat to get you started on your next great day: Yogurt, pastries, bagels, cereal, granola, eggs, waffles, fresh fruit, juice, coffee and more. We look forward to your return.

"Excellent Service and Room!"

5
14/09/2016

My family and I went up to the bay area for an A's game, and chose to stay at Best Western Plus. We were given the option when we arrived, as to what room we wanted, which was great! They had excellent customer service and were very accommodating. Our room had a beautiful view, which made our stay even better. We joined the Rewards Club through them, because we will definitely be back to this hotel for any future trips!

MHochstatter, General Manager at BEST WESTERN PLUS Bayside Hotel, responded to this review
Dear Kimberly, Great Review and Thank you. As you said, our location is great for A's games, also Raider's and Warriors. Don't forget all the colleges in the area too. Sound like Cal might have a team this year! Go Bears. See you soon

"Friends Night Out"

5
11/09/2016

The Bayside was definitely a 10/10 experience. It was one of my most pleasant stay at any hotel ever! The scenery is nice, and the staff is nice, especially Chris. The beds were nicely made, the bathroom was However, parking can be hard sometimes. Overall, my stay was very wonderful, and I would stay here again.

"A Great Experience1"

5
11/09/2016

This hotel when I first came in was extremely beautiful and looked so fancy I could not wait to get in. Even though me and my friends came in around 1 in the morning, one of the employees, Christopher, helped us with a smile on his face and made us feel welcome even so late at night. I enjoyed my stay there and would like to room there again.

MHochstatter, General Manager at BEST WESTERN PLUS Bayside Hotel, responded to this review
Dear Andrew, Great to hear you had such a nice visit. We look forward to your return.

"Wedding Stay"

5
09/09/2016

The Bayside offered the best accommodations looked at for my wedding party. We had asked for adjoining suites, but the separate suites for the bridal party worked out well. Besides proximity of accommodations to the venues, parking at the Bayside was another convenience for the wedding party.

MHochstatter, General Manager at BEST WESTERN PLUS Bayside Hotel, responded to this review
Dear Harry, Great to hear that your Wedding party has such a special experience. Weddings are such special days that we're glad that we could be part of it. As a hotel, we generally don't allow "Parties" but it sounds like we were the perfect fit. Our guest rooms and staff exceeded your needs and provided your guests with a great stay, AND you were able have the festivities at a more appropriate venue. We love it when it all works out. We look forward to your return.

"Exceeded my expectations in every way!"

5
08/09/2016

I was very pleasantly surprised when I arrived. Great shuttle service, huge lobby, very friendly staff, great breakfast, and easy access to virtually anywhere you want to go in Oakland. As a normal Marriott guy, I was very pleased.

MHochstatter, General Manager at BEST WESTERN PLUS Bayside Hotel, responded to this review
Curtis, Thank you for the praise and great review. It's so good to hear that a traditional "Marriott Guy" had such a pleasant stay. Now, we understand Marriott has it's place.....but in Oakland it's not down by the waterfront. We're glad to hear we've made a new friend. Thank you

"Labor Day Weekend "

5
08/09/2016

We love Bayside! Amazing views and scenery. The front desk staff, especially Basir, was very accommodating as I had to make changes to my reservations twice! I will definitely stay here again when I'm in the Bay Area.

MHochstatter, General Manager at BEST WESTERN PLUS Bayside Hotel, responded to this review
Sear Jenn, Thank you for the shout out to Basir, he's one of our best. Basir will be glad to hear that he was able to make a difference in your experience. We look forward to your return.

"A Gem on the Bay"

5
03/09/2016

Just a one night stay....the entire hotel was sparkling,refreshing and well serviced. The front desk staff was polished and just the right kind of friendly. The free breakfast was excellent with many tasty choices with an attentive staff. We needed a little later checkout with no problem. Indubitably a choice that will be re visited!

"Beautiful and Spacious Rooms - Lots of Extras"

5
30/08/2016

Stayed here two nights for my Husband's Birthday weekend. We had a spacious room overlooking the water. The front desk staff were very nice and helpful. The hotel offers a shuttle service that will take you to different locations including Jack London Square in Oakland so you can take the ferry to San Francisco/Pier 39. We didn't have to use our car the whole weekend! The Breakfast was also delicious and different both days so there was a variety to choose from. We will definitely be back!

"A secret gem"

5
30/08/2016

Situated overlooking Oakland Bay with views of the San Francisco sky line (on a clear day) this is a little gem of a hotel. Well finished simple decor, comfy large family rooms, fair breakfast selection and for us 10 minutes drive (on free hotel shuttle bus) to the Oakland bay ferry for a 30 minute boat trip to San Francisco. There is a gym and shared pool (with the hotel next door). Alameda is 10 minutes drive south west of the hotel with shopping and restuarants and bars available. Only downside it is next to an interstate on one side, but with bay facing rooms on the other the road noise is not heard.

"Wonderful place with a wonderful staff!"

5
30/08/2016

This hotel is absolutely wonderful! The staff makes you feel at home and attend to every need! They go above and beyond to make sure you hate to leave... and look forward to coming back! It is clean, beautifully decorated and friendly. I would highly recommend this property and fully plan to stay again when visiting Oakland!

"BEST Night's Stay in the East Bay"

5
30/08/2016

From making the in-house reservation with Vanessa to check-in with Luis to check-out with Basir, this place was great! Super clean & very comfortable spacious room, we had water view, stayed on bottom floor so we had access via a sliding glass door to the waterfront walking trail.....literally just outside our door! We had some special requests & they were all met before our arrival. Helpful staff that's very knowledgeable of the Bay Area. FREE PARKING HERE, close convenient! I paid $63.00 to park for one night last month at the Sheraton in SF. The complimentary breakfast is average but they serve until 10 AM & there is hot food too. This is a SUPER NICE place to stay in Oakland. We highly recommend this hotel.

"Highly Recommend!"

5
29/08/2016

We stayed here this spring while visiting our daughter who lives nearby. I was pleasantly surprised by how clean and quiet this hotel is even though it is on a major expressway. The waterfront balconies are quiet too. It is very comfortable and super-convenient to everything. The lobby area doubles as a meeting/ work area and is also where breakfast is served. It is bright and looks out over the water. The staff clearly take pride in their work. They ably manage the mix of business and tourist travelers. Based on our great experience this spring, we encouraged our friends and family stay here recently for our daughter's August 20th wedding in Oakland. Everything was perfect thanks to the excellent staff who went above and beyond on both visits. I highly recommend this hotel!

"Nice place to stay in Oakland"

5
28/08/2016

This is a really nice hotel, large comfy room, great location. We were visiting family and although there were detours on Embarcadero, it was still easy to get around. Seems close to everything! We had a waterfront room on the 3rd floor, and even though it's right off the freeway it was very quiet, even with the deck slider open. Nice walking path along the estuary. Friendly staff,too. Recommended!

"Great Location....Big Rooms"

5
25/08/2016

Great location for taking the ferry over to San Fran for the day, then returning and going to an A's game! Rooms and bathroom were huge and clean. Front desk staff were spectacularly helpful. Breakfast was great. Always nice to see gluten free options...makes our life easier. A really pretty hotel to walk into.

"Great place in Oakland"

4
24/08/2016

Nice, clean and spacious room on ground floor. Room was cleaned while we had breakfast, tea and coffee bar available all day. Several geese visited during the day as the hotel is located next to the water. Free shuttle is a bonus but you have to book and limited seats. The shuttle can take you to the ferry to San Francisco which seemed to be a popular happening with the guests. If you get the shuttle into town, there is a free bus which goes up Broadway in a circuit.

"Decent hotel in an expensive area"

4
22/08/2016

Berkeley area on moving weekend - good luck finding decent lodging for a reasonable price. Yest, this hotel did it. Great service, a well-stocked breakfast, a gym with a ballet bar, bosu and exercise balls, and access to pool and jacuzzi - yeh, it's pretty good for the price.

"Could have been a five but......."

4
22/08/2016

Absolutely a great stay. The shuttle service was very handy, starting with pickup at the airport. Based upon other reviews we had requested a bay side view room. We were there for a week and they gave us room 392 which I highly recommend. A corner room spacious and had a balcony, it is a top floor. Front staff were pleasant and were willing to share their knowledge of the area. Now for the missing star. The lobby breakfast (free) was a mess over the weekend we stayed there. dirty tables, messy food areas and overflowing waste containers. room temperature juices (no ice). Out of stock basics/staples. The "help" was totally lacking in her duties. I spoke to the front desk because I wanted to speak to someone in management but they were not available. The desk representative did his best and sent someone from house keeping to help. He said that I was not the only guest to complain. This is management problem that needs immediate attention. one other tip, keep the bathroom door closed at night, first night, someone filled there tub about 5:30 AM. When we closed the door at night we never heard another sound.

"Rooms were nice, but smelly"

3
22/08/2016

Rooms are cleaned and deodorized with a heavily-scented product. If you have chemical sensitivities of any kind, you will not be able to handle it. I checked out three separate rooms hoping to find one that was not smelly. All were. Apparently, it is part of the cleaning process. Rooms on the side (partial bay view) are very close to the freeway and VERY noisy. Ask for a full bay view (back of hotel) room. Rooms are nicely appointment. Check in was quick and easy.

"Really a very nice hotel/ great rooms/ great staff"

4
21/08/2016

Great check-in experience. Basir was helpful and professional each time I interacted with him on phone and in person, at check-in, checkout Etc. Housekeeping staff was also very helpful, pleasant and thorough. Breakfast area was one of the nicest ones I've experienced at a best western as sometimes I've noticed they can be a little small and tight for seating. Not this one! The hotel is very nice, rooms are wonderful, spacious, with nice sized seating area with couch and chair near tv (HBO) , as well as a table with chairs for a meeting or dining area. Fridge, microwave, coffee maker, safe, vanity dressing area all outside of a large bathroom with hair dryer, separate tub, stall shower, separate toilet with door, - amazing room really! I had a non adjoining queen room with balcony with a lovely view overlooking the water / Oakland Marina area. Screen door/ glass door on balcony all had locks, worked well and were secure. There was a nice little walkway by the water. Freeway is close but on my side I heard no noise at all. One issue I will try to remember to ask about in the future really has nothing to do with the hotel: there is a LOT of construction on nearby streets and freeway on ramps exits Etc there along the Embarcadero area, 880 freeway Etc. This made for a lot of backtracking to try to get where I wanted to go each and every trip out. Again, this is not the hotel's issue, but might be a factor in hotel choice. Overall I enjoyed the hotel very, very much and would stay again.

MHochstatter, General Manager at BEST WESTERN PLUS Bayside Hotel, responded to this review
Dear Lorraine, Thank you for the great review. Your words are excellent and really catch the essence of our property. I'd like to know what we might be able to do on your next visit to get that final dot colored in. Regarding the area and navigating, just stop by the desk and chat with the agents. They all are from the area and know the back roads and quickest routes. All except Billy, he's always late to his shift. lol, JK. Thank you for your business and we look forward to your next visit.

"Pleasant and enjoyable place to stay! "

4
20/08/2016

Staff was friendly! Especially the front desk were always eager to help out (especially Basir!) The breakfast in the mornings were substantial with a variety of options and the shuttle going to the BART station or ferry made going into San Fran very straightforward. Would highly recommend this spot to anyone visiting the Oakland/San Francisco area.

MHochstatter, General Manager at BEST WESTERN PLUS Bayside Hotel, responded to this review
Dear Dan Thank you for the great review and the shout out to Basir. I know he'll be excited that he was mentioned in your review and that you were impressed with his support. We look forward to your next visit.

"Very nice hotel"

5
15/08/2016

This was my second time to the Best Western Plus Bayside Hotel and it was another great experience. I like the convenience of finding the hotel right off the freeway and not to far from Jack London Square. They have very nicely appointed rooms and some with patios that you will get a view of the embarcadero. The rooms are a great size and very nice bathroom with a soaking bathtub and walk-in shower. It also has a refrigerator, microwave and coffee machine. The beds were firm, but comfortable. Other accommodations are breakfast, healthy snacks and an expresso machine that is available all day. I would definitely make this one of my favorite places to stay in the Bay Area.

"Our Getaway"

5
15/08/2016

Stayed at Best Western this weekend. Had one of the best little getaway weekend in a long time. I would highly recommend this place. the views were some of the best in the bay area. Quiet, relaxing and fun.

"Repeat stay"

4
14/08/2016

Great staff, Spacious rooms, Good location, nice amenities including free shuttle. We are repeat customer, this is our go to hotel whenever we need a place to stay in this location. Clean facilities, very friendly and knowledgeable front desk staff. We will be back.

"pleasant Oakland waterfront hotel"

4
12/08/2016

We were sightseeing in Oakland and San Francisco and found this to be a cheaper option to staying in San Francisco. Location on water side was nice and quiet and room was very large. Staff was helpful and breakfast was the typical BW breakfast, but slightly nicer. My only issues were that the bed was very hard and the room had very few lights, which is an issue if you plan to do any reading. There was a balcony overlooking the water, which was another plus.

"Great family room! Friendly staff!"

5
10/08/2016

We stayed for 2 nights in a family room for 5 people. The room was really large and the bathroom had a separate shower and bath, The beds were comfortable and everything seemed clean. The view from our bay view room wasn't great, as there was rubbish dumped on the side of the lake, however, we were not in the hotel during the day, only to sleep, so this was not an issue. Staff arranged a courtesy taxi for us to catch a ferry over to San Fran. This worked really well and the trip over, was lovely! Staff advised us to ring the hotel on our return that evening, so that we could be collected at Oakland Pier and driven to the hotel. It couldn't have been easier and the driver was chatty and friendly. Breakfast at the Oakland Bayside is included in the price you pay. It is buffet style and we enjoyed the pastries and coffee. There is plenty of tea and coffee available all day. There are also yogurts, fruit, bacon etc, available for breakfast. Small issue with seating, as it's fairly limited, however, we did manage to get seated on both mornings. A good stay, particularly if you don't need to be in the centre of San Fran. The location was great for us, as we were road tripping along the coast.

MHochstatter, General Manager at BEST WESTERN PLUS Bayside Hotel, responded to this review
Dear Ib Thank you for the great review. I'm happy to tell you that that ugly eye sore in the bay north of the hotel is gone. Together with a few members of our team we spent the afternoon cleaning the encampment up. Homelessness is becoming a terrible problem in the US and I hope our leaders will soon get a handle on it. But until they do, we'll try and keep our beaches clean. Thanks again and we hope to see you again soon.

"above and beyond"

5
08/08/2016

Our room was quiet and clean. Breakfast was great . The service was amazing. Basir,the desk manager, would always remember our names. How often does that happen????Then I called a few hours after we checked out. Basir himself went to our room to look and see if the item we had misplaced was maybe in our room. It turned out it got packed but just the fact he took the time, at that very moment, to run up there and look. Then he made sure that I called him back after we landed to let him know the item was found ...Needless to say were will return to the Best Western Bayside. In fact we have decided if all best westerns are that wonderful, we will never stay any where else....Thanks again , Basir!!!!!!!!!!!!

MHochstatter, General Manager at BEST WESTERN PLUS Bayside Hotel, responded to this review
Dear Tmacdmac, Yes, we now have new technology where we digitally imbed each guest's name on their foreheads. This enables us to present the perception that we remember each guest's name..... No, I'm just kidding. Some people are better at remembering names than others. Our service team is trained and has the desire to please our guests. This desire sometimes helps us remember details a bit more. Thank you for staying with us, we hope to see you again soon.

"the BEST stay"

5
08/08/2016

this by far the BEST stay we've had in the Oakland area. Clean,Quite, the water view is nice and relaxing, coffee station the best location, location, location, really the most enjoyable stay in a long time. this will be our new spot to stay in the future with family and friends

MHochstatter, General Manager at BEST WESTERN PLUS Bayside Hotel, responded to this review
Dear Linda S. Thank you for the nice review. You make a great point. For you our location was perfect, and I actually agree with you. No other hotel in the area has the intimate water side environment that we do. Who comes to a major city and expects to have a water side room and listen to the sea gull and watch all the nature in front of them? Thank you for your comments. We'll look for your family and friends. Come back soon.

"Fantastic staff and beautiful hotel "

5
07/08/2016

Stayed here in July as part of a large group of young people. The hotel is clean and beautiful inside, the rooms are huge and the facilities great. But what sets the hotel apart is the staff. Jay, Ann Marie, Chris and the rest went out of their way to help us with anything we needed. Honestly some of the best customer service I've ever received. The hotel is just off a massive freeway but the back of the hotel is right on the water and is beautiful. Would def return!

MHochstatter, General Manager at BEST WESTERN PLUS Bayside Hotel, responded to this review
Dear Fantastic Staff. Thank you for your comments and for the recognition of our team. They are a team of motivated people who care about taking care of our guests. We look forward to your return.

"Great Hotel, Very Clean"

5
07/08/2016

This is a nice, clean, comfortable Hotel. We arrived late and were given a room on the ground floor. The door opened up to a Greenbelt on the bay. They had chairs and a small patio. Very relaxing after a long day. After a good night sleep we went to a nice breakfast served just off the lobby also with a nice view of the Greenbelt and Bay.

MHochstatter, General Manager at BEST WESTERN PLUS Bayside Hotel, responded to this review
Dear Mike, Thank you for your review. You obviously enjoyed your stay. Please tell everyone you know and the next 10 people you meet that we're the place to stay in Oakland. Ok? We look forward to your return.

"Highly recommend"

5
02/08/2016

This was my first time at this hotel and was very impressed. "Vanessa" one of the staff was very helpful, warm, friendly, and professional. I really like the fact that the hotel was at the water and could walk out the room to the water. I would definitely return.

"Another wonderful stay!"

5
02/08/2016

We returned to this Best Western after staying there 3 years ago. We had another great stay. We initially were given a room with an adjoining door through which we heard our neighbor all night. We were moved the next day and had the quiet we desired. The staff was very helpful and friendly. The room was very clean and comfortable. The view of the estuary was wonderful. We used the ferry to visit SF during the day. The hotel provides van service to the ferry. We love this hotel.

"Working for the Customer "

5
28/07/2016

The hotel is very clean and the rooms are very well presented. There is a bar and restaurant which serves either steak or salmon at $15 a plate you can't go wrong The pool area is small but clean and adiquate for most needs. The staff were excellent especially Vanessa who despite Best Western customer service leaving us with no hotel room, she worked tirelessly to sort us out. She seemed to feel the same disappointment we felt after being let down by Best Western and kept us informed and eventually came through to make our stay in the Bay area priceless. One downside was the taxi the hotel recommended to take us to the airport, he took the longer route (10 miles difference ) and cost us $130.

MHochstatter, General Manager at BEST WESTERN PLUS Bayside Hotel, responded to this review
Dear Globetrottting Thank you for the great review. We are glad that you enjoyed your stay. Just a double check for the taxi rates. OAK, Oakland's international airport is about 20 minutes away, depending on traffic. The cost is about $30. SFO, San Francisco's international airport is can be any where from 50 minutes to 1hr and 30 minutes away. There are several ways to get there and one can be quicker than the other depending on the day. Our office manager and her mother just paid $160 for a morning trip to SFO. If you want to control the cost and time of the trip, you can take BART to SFO. I think it's about $9 one way and takes about 45 mins. I do it all the time when flying out of SFO, but I prefer OAK. Hope this is helpful and that we see you again soon.

"Terrific stay"

5
27/07/2016

The hotel was immaculate and all the staff were very friendly and helpful. I asked a housekeeper, Ofelia, for an extra laundry bag and she went out of her way to ensure I had everything else I needed. Very convenient location (about 5-10 minute drive to Jack London Sq). Check-in and checkout were effortless. The room was very spacious, the bed comfortable, the bathroom large (with both a soaking tub and a large shower) and there was a microwave and fridge in the room. A great view from the balcony of the bay. There was a hot breakfast (Erika was especially pleasant) with a variety of brewed coffees as well a machine to make custom drinks. Great stay, great price, great people.

"Let your worries melt away"

5
26/07/2016

Hotel is very clean, staff are helpful and friendly. They have a hot breakfast with a wonderful view of the bay. Room has very comfortable bed and nice bathroom. We had separate stand up shower and soaker tub. Microwave and mini fridge is in the room.

MHochstatter, General Manager at BEST WESTERN PLUS Bayside Hotel, responded to this review
Dear Sherry, Thank you for the great review. We are glad to hear that all went well. We hope to see you again soon.

"Excellent stay"

5
24/07/2016

This was our second stay at BW Bayside to visit family on the East Bay and do a little sightseeing in SF. We had a bay view room on the third floor which gave us a great view of the water. The room was spacious and clean with very comfortable beds and a sofa. The breakfast buffet was ample and overlooked the bay. This property does not have its own pool but we had access to the pool at the sister property next door, which also overlooked the bay. It was a perfect and peaceful rest place after busy days visiting family and tourist sites. I would not hesitate to stay here again.

MHochstatter, General Manager at BEST WESTERN PLUS Bayside Hotel, responded to this review
Dear JLP Thank you for the great review. We are glad that you enjoyed your stay and look forward to your return.

"extraordinary service"

5
24/07/2016

We stayed at the Best Western Embarcadero because our own house was rented out on AirBnB, and we couldn't leave town until the next day. From the moment we walked through the door, the service was friendly and professional. For instance, I asked for a local paper they did not carry, and the associate got me one from the hotel next door and had it brought to me room. Our room was clean and comfortable, and we had a lovely view of the estuary. I highly recommend this hotel.

MHochstatter, General Manager at BEST WESTERN PLUS Bayside Hotel, responded to this review
Dear Susan, Thank you for your great review. That is a super story about the service you experienced and exactly what we like to hear. Our service team is challenged daily to exceed our guest's expectations and it sounds like we achieved our goal. Thank you for expressing your pleasure with our team and we look forward to having you with us again in the near future.

"MUST Stay When in OAK/East Bay or the SF Area"

5
20/07/2016

The Best Western Plus Bayside Hotel is THE place to stay when in the SF/East Bay Areas. DO NOT spend the BIG money and stay in SF, stay in this Best Western and enjoy a huge room, amply outfitted, fantastic free breakfast and then take the inexpensive Water Taxi to SF's Ferry Building. The GM, Mr. Mark Hochstatter, runs a tight ship, and his hotel is First Class. Everyone is SO friendly, the facility is absolutely clean and the Front Desk Staff provide professional customer service. Btw, parking is FREE! Ask for Mr. Tony Smith @ the Front Desk - he represents Mr. Hochstatter and Best Western in a most professional manner for all of the staff to emulate. This is where I stay when business or personal travel brings me to the SF/East Bay Area. You will enjoy your stay. I always do.

MHochstatter, General Manager at BEST WESTERN PLUS Bayside Hotel, responded to this review
Dear Alan, Wow, thank you for the kind words and your continued loyalty. You really do a great job of explaining why many people find our hotels a benefit when visiting the Bay Area. We are blessed to have a wonderful hotel that was well conceived and constructed. Our housekeepers to a great job at keeping everything clean and tidy. And we've been able to amass a great team of service minded hospitality professionals that are here to help each guest with their travel needs. Thanks for the shout out to Tony, our night audit team has a challenging job and your recognition really helps make it all worth it. Thank you

"Thank you!"

4
18/07/2016

Our stay was great, rooms were clean, and staff was friendly. The hotel is in a great location. Not far from San Francisco, extremely close to Oakland Coliseum, and only about a mile walk to the nearest BART station. 10/10 would stay here again.

MHochstatter, General Manager at BEST WESTERN PLUS Bayside Hotel, responded to this review
Dear Renee, Thank you for the review. We appreciate your comments and business and look forward to your return. Thank you

"this hotel has a great view good service"

5
14/07/2016

I had to change my reservations at the last moment and wanted to stay two nights. The second half of the week all the rooms were full. Yet the front office staff and manager took time to find if there was a cancel and they did find me the same room with very reasonable prices. The breakfast was nice especially the dining room looking out on the water. I especially liked the way staff were helpful finding places that served food after hours. Anna Marie helped me get all my luggage out and in my car making sure I had everything and didn't leave any behind. The rooms are very large with lots of space to put suite cases out of the way. I have stayed here before and plan to do so again soon.

MHochstatter, General Manager at BEST WESTERN PLUS Bayside Hotel, responded to this review
Dear Janis, Thank you for the shout out to Anna Marie, I know she'll appreciate it. Our service team enjoys working with our guests to insure everyone experiences that Bay Area and can bring home great memories. We hope to see you again real soon.

"A room with a view"

5
12/07/2016

Easily one of the best hotels in the area with a great staff and a spotless property! This hotel is on the water with views of the marina and the San Francisco sky line in the sunset! Minutes from downtown San Francisco by car or by ferry with Jack London Square and the Oakland Coliseum (Oracle Arena) near by, it just doesn't get much better than this. Last but not least, it's quiet.

MHochstatter, General Manager at BEST WESTERN PLUS Bayside Hotel, responded to this review
Dear Don, You're hired. You're on the marketing team! Thank you for mentioning many of our attributes and the fact you can't hear the train!!!! Peace, quite and tranquil. We look forward to your return!

"Really enjoyed our stay here"

5
11/07/2016

The people at the front desk are very customer service oriented. They were friendly and helpful from the start. The hotel is clean, neat and quiet. Our room was spacious and had a nice view of the bay. The outdoor hot tub and pool were great. I did a lot of research on different places both in Oakland and in San Francisco and am really glad that we stayed here. We had a great time and really enjoyed our stay. I would stay here again!

MHochstatter, General Manager at BEST WESTERN PLUS Bayside Hotel, responded to this review
Dear Vacationdreamer21 Thank you for the review and we're glad you enjoyed your stay. I'm impressed with some of the people who research where they are going to spend their vacations. Another good tip is to call the General Manager directly. If they can't give you insight, who can? I look forward to your call.

"Excellent Customer Service"

5
05/07/2016

Not only was the view of the bay breath-taking, but the patio and walking path was a bonus. The front desk staff were extremely helpful and courteous. Thumbs up to Vanessa, Bashir, AnnaMarie and Jay. They always greeted me with a smile and were wonderful at giving suggestions for restaurants and places to visit. I had an awesome time in Oakland, partly due to the my well appointed room, hotel staff and good breakfast offerings. I would highly recommend this property. Thank you for making me feel so welcomed!

MHochstatter, General Manager at BEST WESTERN PLUS Bayside Hotel, responded to this review
Dear Catherine, Thank you and we're glad that you enjoyed your time with us. You're absolutely correct about Oakland really being a gem. We're all working hard to highlight the great side of Oakland and people are starting to listen. Thank you for mentioning our team.

"Great place to stay"

5
02/07/2016

This place was great! We got a room with a water view and there was a walking path right outside our room. Also the fact that they have free parking is a HUGE bonus. Because it's not in the downtown area, there isn't any concern for car theft. But it's close enough that a cab/uber ride is less than $6 to get to most places in the downtown area. The free breakfast was pretty delicious as well. Great options for those with dietary restrictions too.

MHochstatter, General Manager at BEST WESTERN PLUS Bayside Hotel, responded to this review
Dear Marc, Great review and thank you. We are proud of the value that we offer our guests. Free Breakfast, Free Wi-Fi, free Parking and our shuttle service. When comparing hotels, you really have to think of all these things as the price of traveling can add up. Just a note. No matter where you travel you should always clear your vehicle of your possessions at night, and lock anything else out of sight in your trunk. It's just part of our society now. We hope to see you again soon.

"Okay, but wouldn't be my first choice. "

3
27/06/2016

The hospitality of the staff is average, with us asking for slippers yet without anyone delivering to us. How can they provide only one pair for 4 guests? The room is not thoroughly cleaned, especially the toilet,where one can see yellow stains. Manager was not so flexible in managing two separate orders for three consecutive nights. We had to check out on 11 o'clock and recheck in after at least 1:30 pm on the second day to a different room, which is quite unnecessary. Anyway, it definitely won't my first recommendation to my friends.

MHochstatter, General Manager at BEST WESTERN PLUS Bayside Hotel, responded to this review
Dear MeifangLee, Next time you make reservations please make them directly with the hotel itself. If you make two separate reservations, especially through a third party, and reserve different types of rooms, it is difficult for the hotel to make your last minute room requests come true. And once you don't get what you want, it's down hill from there. Our team is dedicated to serving people, and keeping everyone happy.

"Another Great Stay Here!"

4
25/06/2016

Room # 284 (center of hotel) is a spacious King-bed room, balcony, and water view. This was our second time in the past 2-years of staying at this hotel. Will book here again most likely if I'm ever back in the Oakland/San Francisco area. No complaints!

MHochstatter, General Manager at BEST WESTERN PLUS Bayside Hotel, responded to this review
Dear Michael J Nice review and thank you for taking the time to write. You mentioned the water view and you're right one target. So many of our guests say they enjoy the water and peaceful walk along the path. It just takes a moment to relax. Hope to see you again real soon

"Great Hotel, amazing views"

5
25/06/2016

This hotel was beautiful, the views of the water and you can see San Francisco on a clear day! The breakfast was decent and there was a nice coffee bar, plus ice machines on each level. The only bummer is that there is nothing in walking distance, so you have to cab/drive anywhere to go out at night....I just got food and stayed in!

MHochstatter, General Manager at BEST WESTERN PLUS Bayside Hotel, responded to this review
Dear Kelley N. We hear that so often. "just wanted to take a moment, relax and catch up on life" We're all too busy rushing through life not to take a moment for ourselves. Glad you enjoyed your stay. Come back again real soon.

"Excellent Hotel"

5
23/06/2016

I had a bayside view, with a balcony. It slept 6, which was perfect for my family. The room had a nice fridge, a microwave, and even some cabinets for storing snacks. It was very affordable, had a great breakfast, and the staff was outstanding. I also appreciated having free bottles of water, fruit, and a coffee bar available at al times. It also has a shuttle van that will drop you off at various locations. The hotel is close enough to the ferry and BART, wich will take you into San Francisco. Overall, our experience was outstanding and we would definetely stay here again!

MHochstatter, General Manager at BEST WESTERN PLUS Bayside Hotel, responded to this review
Dear Tammy, Thank you for the nice review and for including the shuttle. Most hotels don't offer that service, but we think it's a nice touch. We also get those people that think we have a shuttle for every room, but that's just not true. We suggest to sign up early and be patient. It can get really busy, especially during the summer. Also, thank you for talking about our Complimentary Breakfast as well. This is another challenge to please everyone, but we please most and you're in that crowd. We hope to see you again real soon

"Great amenities and fabulous grounds!"

5
20/06/2016

The hotel staff was excellent both during check in and check out and at breakfast (standard hotel breakfast with hot and cold food - eggs, bacon, waffles, oatmeal, bagels, pastries, toast, individual cereal boxes, yogurt, bottled juices, individual milks including almond, the works!). The grounds are beautiful! The pool looks out onto the bay. The water is warm in the pool. The hot tub is big. There is a nice walking path along the bay with piers on either end of the trail. Great experience. Would stay here again!

MHochstatter, General Manager at BEST WESTERN PLUS Bayside Hotel, responded to this review
Dear Jennifer, Thank you for the nice review. And for noticing the Almond milk. With so many diets out there today it's a challenge. Almost everyone can find something to eat for breakfast. We even have a grad and go breakfast for those headed out at 5:30 in the morning. Thanks again Jennifer, we hope to see you again soon.

"Just for the night! Too bad it wasn't for longer. "

5
19/06/2016

I will just start with the fact that I have stayed at many hotels and motels in my life. But this place has to be the best I've ever stayed at. We booked a night through Hotels.com using some credits from my earned free night and paid any difference. We don't live far from Oakland, only a couple of hours, but it's nice to treat yourself from time to time. We checked in around 2pm after we drove and spent a few hours in Berkeley. I don't sleep well normally so I was really tired and this night we were going to a concert at The Fox Theater in Oakland. Our check in went so smooth. Apparently when I booked the room I booked the handicap accessible room. I do not need any special accommodations and the front desk clerk asked me if I meant to do this, I explained that I didn't. There was no fuss about it, he just booked us in the correct room after asking what floor we'd like to be on! What!?! No one ever cares to ask this. I always prefer the top room so I don't have to hear people stomping above me. Our check in took us less than 5 minutes and we were given all of the information that we needed in regards to the hotel amenities. I found out that they have an airport shuttle, as most hotels do, but this shuttle also has a few drop off points in downtown every half hour. What!?! I don't have to drive downtown, find and pay for parking??? Yes!!! They just said to give them a heads up as to when we needed to be downtown and they would take care of it. We quickly got our belongings from the car in the very well maintained parking lot and headed to our room. The room was enormous! This was not a suite, but it had a king bed, a couch, chair, coffee table, desk and a ton of room to walk around in. It was the size of our living room. The view was amazing with a patio that overlooked the water. It was so quiet and the weather was perfect. But then, it got even better. The bathroom is also gigantic with a huge soaking tub, separate shower and separate water closet. There was a small wet bar in the hallway between the bathroom and main room that had a microwave, fridge and coffee maker. Across from that was two closets one that had a terry cloth bathrobe with slippers. The room smelled so good and was so relaxing. I then proceeded to pass out for about 2 hours on the most firm and comfortable mattress. Once we were ready to go, we went downstairs and told the front desk employee that we had reserved a trip downtown, she said that she would call the shuttle. We sat down outside and within 5-10 minutes (we got downstairs early) the shuttle arrived with the most polite and happy employee yet. We were also dropping off another hotel guest along the way. The driver was so friendly was great with engaging in tasteful conversation and explained all of the surroundings and amenities that Oakland has to offer on our way to and from the venue. He really could be a school teacher full time. :) Normally they drop you off in front of the federal building which is just a few blocks from the venue, but this driver said he is going to drop us off at the venue! After the show, we decided to walk in the direction of the federal building to see if there was anywhere we could eat before the shuttle picked us up, no dice. But we called the shuttle and told them where we'd be (which there seemed to be some confusion with) and they said the driver would be there in 15 minutes and to wait in front of the federal building. While waiting in front of this building we were told by a police officer that we were not aloud to do this because it's the federal building. So we waited across the street. Unfortunately we waited 30 minutes for the shuttle to pick us up, but they said that there was a large number of calls to picked up all at once. If they had told us this to begin with, we did finally see a burrito place was open. But because we weren't told this we were afraid to leave our pick up spot. When we got back to the hotel, we asked the front desk clerk what restaurants were open right now and we were fine with delivery. She had a stack of coupons from a few different pizza places which we were more than fine with. We went up stairs, ordered pizza, relaxed ate and passed out. Here was my one and only disappointment with this hotel and really all Best Westerns. The free breakfast is pretty sad. It's the typical, danishes, toast, waffles and cereal. Nothing to write home about. Check out was a breeze and we were on our way. I know that this is a lengthy review, but this hotel deserves a great review. If we need to stay in Oakland again, we will definitely stay here. :) Thank you to all of the staff that made our stay wonderful!

MHochstatter, General Manager at BEST WESTERN PLUS Bayside Hotel, responded to this review
Dear Getawaywhenwecan. Thank you for the great review. I am glad that you enjoyed your stay. We try really hard to provide a good quality breakfast at the Bayside and since you're a fan of the hotel can you offer an idea as to what would be preferable for breakfast given our restrictions? Like other limited service properties we don't have cooking facilities, only a microwave. Our coffee and tea are of the finest quality, our pastries are fresh everyday, the eggs are Real! (just cooked in a microwave) cereals are brand names, and we offer a number of choices of fresh fruit, dairy products and more. I'm not arguing, it's just that we are at our wits end trying to deliver a great breakfast. I welcome your thoughts. Again, thank you for the great review.

"Brilliant hotel, beautiful rooms could not be any better"

5
19/06/2016

Again TripAdvisor and the feedback left by other travellers did not let us down. This hotel falls into the first class in every way. The location, the building, the rooms, the spotless public areas and of course the helpful staff all made this a wonderful place to stay, the only thing was that we only had the one night as we needed to catch a train in the morning. The quality of out room was amazing and the private balcony overlooking the water and beyond to the SF skyline made this outstanding. Everything was spotlessly clean and the huge bed set at an angle to look out at the bay provided a great nights sleep. A complimentary bus provided us with transport to the Amtrak station just 5 minutes away thus taking away the mither of arranging transport ourselves. We visited the Quinn's Lighthouse Restaurant on the night of our stay. It is just a 10 minute walk along the water front and that and the hotel combined to make this a stay to remember. Free Wi-Fi and breakfast were included. The breakfast in the downstairs room over looking the bay made an excellent setting for a good start to our day. Whilst there are coffee machines in the room there is an ample supply of hot coffee in the lobby by the lifts. I would give this hotel 100% or 10 out of 10 and a Gold Star for being perfect in every way. Thanks to the staff and management for making this such a wonderful place to stay.

"Exceeded Expectations!"

5
16/06/2016

I was thoroughly impressed with every facet of my hotel experience at the Best Western Bayside. Rooms were spacious, clean, and comfortable, with all of the amenities I'm looking for as a traveler. Service was top-notch, particularly Basir at the front desk who was extremely helpful and professional. The breakfast bar is above average with plenty of fresh fruit. Nothing but praise for the Best Western Bayside!

MHochstatter, General Manager at BEST WESTERN PLUS Bayside Hotel, responded to this review
Dear Trevor, Thank you for the great review. We really appreciate you taking the time to shout out to Basir as well as let other TripAdvisor travelers know your thoughts. Our service team works very hard to make sure your stay is how you wish and we are glad to hear that you enjoyed your experience. Thank you

"Awesome Reservationa Rep (Front Desk)"

5
15/06/2016

I needed to book a room for one of my colleagues and I had never booked a room with Best Western, in Oakland, CA (Embarcadero) before. I had soooooo many questions and Jay (the rep) was so patient with me. I called back several times with follow-up questions, but he never seemed frustrated with me. I so appreciate good customer service and Jay was OUTSTANDING!!! Jay, you are a value-add to your company and I hope they recognize it!

MHochstatter, General Manager at BEST WESTERN PLUS Bayside Hotel, responded to this review
Dear Cammie, Thank you for the great review. I know Jay will enjoy seeing that you were pleased with his service and that of the team. Jay and the staff work tirelessly to prepare the hotel for our guest's arrival and then stay on watch to make sure we can assist with anything that pops up. We look forward to your next booking and the next set of questions. Thank you

"Vacation Thank you Jay"

5
15/06/2016

If you choose to stay in Oakland California I would highly recommend this place. The room are nice as well as the people. We were in a awful situation we were there on vacation and booked a room at the Piedmont hotel we booked at this place online thinking it's reasonable and looked nice from the internet pictures. Upon arriving at the Piedmont the outside looked pretty rough graffiti all around it we seen a grocery cart and toys on the outside and a drunk. Please know we have no idea what the inside looked like and wasn't interested in even looking. We have kids and refused to put them in an area that wasn't safe. That's how we ended up at this wonderful place the manager Jay was so awesome he worked hard to get us and room and put us in a very nice room. Somehow how there was a misunderstanding and he thought it was just for a night but we needed 2 nights anyway we were stressed because we thought we would have to leave again Jay came thru again. I can't say enough about how nice and great he was. This place was filling up quick and he still came thru. Thanks Jay for making our trip great. You deserve the best. Kim Weakley

MHochstatter, General Manager at BEST WESTERN PLUS Bayside Hotel, responded to this review
Dear Dougkimw Thank you for writing the great review and for mentioning Jay. He, along with our entire service team, work tirelessly to make sure our guests experience the best possibly stay. It is good to hear that the team was able to save your vacation and make a positive memorable experience. I tried to look up the Piedmont Hotel on Trip Advisor but it isn't listed with TA. As professional hoteliers we apologize for your experience and it is good that you took the initiative to upgrade your accommodations. Thank you for staying with us.

"Large Comfortable rooms with great view of bay"

5
12/06/2016

Thoroughly enjoyed our stay--the view from the balcony of the room was lovely. Ducks and other birds came by. Room very spacious and comfortable. Hotel is close to the Oakland airport, Oracle arena, and even CSUEB, where we attended a graduation. Our family was so happy to have found this comfortable, tastefully designed hotel and the staff was great!

MHochstatter, General Manager at BEST WESTERN PLUS Bayside Hotel, responded to this review
Dear: 5903UNlucyb Thank you for the great review. We're very glad that you enjoyed your stay with us. While you were attending a graduation, let's hope that it's not the only reason for visiting the Bay Area. Your words are very kind and we look forward to your return.

"Great Location, Friendly Staff, Great Value"

4
11/06/2016

More than I expected from a Best Western. Right of the highway but quiet with room overlooking the bay. Very comfortable beds. Large bathrooms and helpful staff made for a pleasant stay. Only negative- get some Charmin :)

"Huge Rooms, Urban Vistas"

4
09/06/2016

I booked a bayside room, which also included a view of the freeway as I was at the end. On the other hand, I heard no noises from neighbors and enjoyed my own patio on the walkway along the Brooklyn Basin. The room was massive with a bathroom with separate shower and tub. The breakfast buffet is very nice and in a comfortable setting with a USCG property across the channel. There is a pleasant walkway along the channel and the property is connected to another similar hotel. I used the spartan exercise room, which was fine. Service was great, sent my laundry out and it came back quickly with no pieces missing. The property is generally well kept and my room was spotless.

"Best Best Western I've ever seen"

5
07/06/2016

Love this hotel.. its one of my fav's in the bay area now. Awesome breakfast.. free parking, excellent view and big rooms! Worth the $ Staf is very friendly and everything is super clean! A plus.. Be sure to bring a bike or go for a nice walk along the pathway next to the water!

MHochstatter, General Manager at BEST WESTERN PLUS Bayside Hotel, responded to this review
Dear Ircman, Thank you for the great review and 5 stars. Please let us know if there is anything we can do to make your stay more enjoyable. We hope to have you back soon.

"AVOID - EXPENSIVE BUT WATER VIEW MAY PUT YOU BY THE FREEWAY"

1
06/06/2016

Booked a water view room, expecting to be bayside. There are at least 10 rooms that are sold as "water view" but as they are at one end of the building, the predominant view is freeway/railway. The noise was dreadful, 24/7, and there was no point sitting on the balcony because of it. I made three requests over two days to be moved to a bayside room, both met with "we may offer you a discount, the manager is in a meeting, someone will call you back". Even when lots of rooms were checking out on day 2, "nothing better was available." On no occasion was I afforded the courtesy of a call back. When we finally checked out, the manager was present and responded to each of my comments with "Thank you for your feedback". Nothing better. Discount for iinconvenience, mis-selling of rooms, or the lack of staff interest? No. I have stayed in very cheap motels who make a better job of customer service.In fact it's the most disappointing hotel experience I have ever suffered. Dreadful. AVOID this freeway motel selling itself as an upmarket property!

MHochstatter, General Manager at BEST WESTERN PLUS Bayside Hotel, responded to this review
Dear Ian M. Obviously you weren't happy with your room assignment or your stay. We apologize for that and wish we could have made your stay more enjoyable. We are dedicated to insuring that our guests enjoy their visit and therefore will re-classify these partial water views to City View rooms. Now people who reserve a City View room will be so excited to be assigned this room. We can't change the view, so we'll change the name. We hope to see you again

"Terrible noise in adjoining rooms"

1
05/06/2016

Do not let them put you in an adjoining room. We listened to HOURS of the neighbors' sex, music, conversations, unhappy baby, etc., etc., etc. They were at it until well after 10 p.m., then again at 2 a.m., then it was noise all morning with their baby. We spoke to the hotel staff, who seemed understanding, but they did a "hall check" and decided the noise wasn't as bad as we said it was. Problem is: the sound comes through the adjoining door BETWEEN the rooms--you can't hear it as loudly from the hall. (I checked.) My wife has some health problems and absolutely needs rest, so even though the neighbors checked out and the staff moved us to a different (non-adjoining) room, her health never recovered. We had to cut our trip short and head back home--very disappointing 20th Anniversary celebration! They did partially discount our stay upon checkout, so that was at least helpful. Other than the noise, the place was fine. Breakfast was fine. Facilities were inviting and clean. The hotel is in an ugly part of the city--if you're holed up in your room enjoying the view of the bay, it's fine, but if you are coming and going, you have to drive through such unpleasant scenery. Won't stay there again. I'm surprised Fodor's recommended this place.

"Thanks "

5
04/06/2016

Thanks for the awesome stay I had My room felt like a second home The quality in the bathroom & the shower was excellent ???? & major thanks to the young front desk lady (Vanessa)who was a big help in making my room an easier stay I would like to thanks her so much !! Best Western your employees are so friendly ??

"Great, though expensive on a holiday weekend"

4
31/05/2016

Our room was huge and the view was nice (the hotel has a zooming highway on one side but pleasant water on the other and we had a mix of both from our side room). I feel like we paid too much, about $260, for a family of four for one night in a Best Western, but it was Memorial Day weekend and that drove up the prices. We didn't have bedding for our pullout couch (could have waited for housekeeping, but our kid fell asleep on the bare bed!) and they ran out of laundry soap so by the time some came we couldn't start a load before checkout, but they did give us a late checkout and otherwise did their best to provide great service. It's obviously a popular place.

MHochstatter, General Manager at BEST WESTERN PLUS Bayside Hotel, responded to this review
Dear Crazyandcrazier Thank you for the nice review and we apologize for not getting to you soon enough with the linens for the pull out sofa. We find if we store the pull out with linens that 1. the beds don't close properly and 2. we are not always certain that the linenes are fresh when a guest wishes to use them. A call to the front desk and someone is up to make the bed quickly. You mentioned the expense of the stay and one of the great things about our hotel is the value we present our guests. For the price of a room night we include complimentary breakfast, free internet and free parking. In many of our competitors you will end up paying for each of those amenities. And for a family of four breakfast can easily approach $60, parking $20-$50 and there's always that crazy internet charge. Again, thank you for the review and we hope to have you back soon.

"Great place to stay in Oakland "

4
31/05/2016

This is a great place to stay in Oakland on a short break or on business. I was there only for 1 night in Oakland ( with family) for a concert at the Oracle arena( Colosseum). The hotel is well located, with parking, has good views of the water front. The rooms were of good size and provided value. We decided not to take our car to the Oracle arena and go by BART : the hotel has free shuttle to the nearest station.

MHochstatter, General Manager at BEST WESTERN PLUS Bayside Hotel, responded to this review
Dear arvind1000, Thank you for the nice review, and good call on taking the BART. One of our great amenities that we offer is a shuttle ride to and from BART. With BART you can get nearly everywhere in the Bay Area and you don't have to worry about traffic or parking. Also, thank you for mentioning the Value you experienced with your stay. Breakfast, parking, internet and the shuttle are all included. We hope to see you again real soon.

"Great stay"

5
30/05/2016

Great hotel with great view and great staff, Chris and Anne Marie were great at check in and Vanessa was excellent at check out. All staff was courteous and professional. I would recommend this hotel to other peers.

"Overnight in Oakland"

4
29/05/2016

Ideal hotel for overnight stay if using Oakland Airport. Free hotel airport transfer that departs regularly to airport also. Staff were really friendly and helpful. Room was large and clean. Bathroom similar. As hotel is on banks of a river there's a great view from the room. Great selection of coffee all day from the help yourself bar on the ground floor. Hotel is on outskirts of town and walkable to Downtown - not that there is much to do in Downtown.

"Very nice for Oakland"

3
25/05/2016

We have been searching for a comfortable, nearby place to stay while visiting family in Alameda. Of the hotels/motels we have looked at or stayed in, this Best Western Plus is by far the best. It is clean and the staff is friendly. The breakfast is a nice plus. The waterside rooms are offer a view and a buffer from the highway noise. My primary objection is that the walls are thin and the plumbing is noisy.

MHochstatter, General Manager at BEST WESTERN PLUS Bayside Hotel, responded to this review
Dear Elliotg99 Thank you for the nice review, but we need to work on getting more stars. Your objection was that you heard your neighbors and we apologize for that. Once in a while we do have some guests that don't use their "Inside Voices" and sometimes people get excited to be vacationing. Try us again and I'm sure you'll have a very nice stay. Thank you for your review and we look forward to your return.

"Extremely Happy"

5
23/05/2016

The Best Western Plus is a beautifully appointed hotel staffed by caring and courteous professionals. Our stay was peaceful, relaxing and comfortable. It's the best in the area without a doubt. On more than one occasion staff members took the time to address our specific needs. Each member of the family was EXTREMELY HAPPY enjoying the hospitality at The Best Western Plus on the Embarcadero.

MHochstatter, General Manager at BEST WESTERN PLUS Bayside Hotel, responded to this review
Dear James, Thank you for the great review. We are very happy that you enjoyed your visit with us and that you are planning on returning. We hope to see you real soon. To all our future guests, James like most of our guests, had questions and paused to ask for help. Our service team is trained and eager to assist you with Bay Area challenges or those little questions that come up when you're away from home. We try and reach out to everyone as you pass through our lobby, but if you need a little extra, please stop and let's see if we can't help you concur the challenge. Thank you

"Nice plce"

4
20/05/2016

I stayed here in May for a business trip. The conference I was attending was actually at the waterfront hotel in jack London square which many coworkers told me was dingy. So I stayed at the best western which is a quick 2 mile drive from jack London square. The hotel is right off the highway which is convenient and doesn't really affect the quietness of the hotel. The backside of the hotel faces the estuary with nice views from most rooms I believe. There is a walking path from the hotel along the water toward the one marina. Also the pool and hot tub at the neighboring embassy suites is open to guests at the best western! The room I stayed in had a king bed and jacuzzi tub. It is a huge room with a porch/balcony which I believe most rooms have. The jacuzzi tub is large as well as the rest of the bathroom. They do a nice breakfast between 6-10. Waffle station bagels juice eggs meat in a nice lounge. Would definitely stay here again.

MHochstatter, General Manager at BEST WESTERN PLUS Bayside Hotel, responded to this review
Dear Jonathan, Thank you for the good review. We think you made the right decision. Our hotel is away the train noise of JLS and downtown activities. However, our shuttle can get you there in minutes. Thank you for sharing your experience with your coworkers. Here's an idea, let's have the meeting here next time. We have beautiful, newly renovated, meeting rooms and a quite and relaxed athmosphere to get your work done. Hope to see you soon.

"An Oakland hotel that is like a mullet haircut: Freeway in the front, relaxing in the back"

4
18/05/2016

We booked this hotel for a graduation ceremony at UC Berkeley after finding that all closer hotels in town were sold out. I was a little worried since Best Western hotels are not, in my mind, mentioned in a sentence with "nice hotel". The front of this hotel is bland-looking and looks like a basic motel with a really nice lobby. The 880 freeway runs right in front of the hotel so we also worried about noise. Once we checked in, we made our way to room 166 which is in the back of the hotel, facing a body of water known as the Brooklyn Basin. To the right is a partial view of the San Francisco skyline. With a cool breeze blowing in our faces on a sunny day, we suddenly felt transported to a very happy place, not a hotel in front of a freeway. We settled into our deck chairs as people ran, bicycled and paddleboarded by us. Such a peaceful setting! This, plus the comfort of the room, made us happy with our selection of hotel. The only downside of this hotel was the location and lack of bars or restaurants. After a long day of family activities on a Saturday night, we wanted to get a glass of wine or maybe a bite to eat. Unfortunately, the Best Western has neither so we were sent next door to the Executive Inn & Suites. The tiny bar closed at 10pm and had very little food to offer, so we had a quick drink and purchased two Trader Joe's frozen entrees to take back to our room for dinner. Google Maps showed a list of restaurants and bars in the area but most were closed at 10pm. We'd stay at this place again, maybe just for a run away vacation! We'd also plan our meals a bit better to eat dinner in the city before returning to the hotel.

MHochstatter, General Manager at BEST WESTERN PLUS Bayside Hotel, responded to this review
Dear Pauloregon, Thank you for the good review. Looks and be deceiving and you're right! Just off the freeway how could our hotel be the most peaceful and comfortable nights rest in the area? Like you, we get guests telling us time and time again how wonderful and relaxful their stays were. Next time come a little earlier and let us grill you a nice fillet of salmon or a steak at the EIS. We serve generally til 9:00pm. We're comfortable and friendly. What part of Oregon are you from. I'm from Eugene and when to South and then on to Oregon State. Go Beavers.

"Very Enjoyable Visit"

5
18/05/2016

This is a very nice hotel. If you like BW's, you will like this property. The staff are very friendly and one of them remembered my name and addressed me as "Mr. ****" each time she saw me in the lobby. The breakfast is very good with lots of excellent options. Our room was kept clean and the bathroom with its separated tub/shower/toilet was wonderful too. The pillows were very supportive and I didn't miss not having brought my own from home, which I usually do when I travel. There is coffee and other drinks always available to guests and there is a lobby where you can sit and relax in. It's very easy to find and even though it's right along the 880 freeway, you never hear the traffic. We had a bayside room and the view was serene, but our family members did not and they never complained about the traffic noise. If I ever need to be in the Bay-area again, I'm going to stay in this hotel.

MHochstatter, General Manager at BEST WESTERN PLUS Bayside Hotel, responded to this review
Dear Mr. **** Thank you for the great review and for mentioning how peaceful your stay was. Isn't that what most people are looking for? A nice, comfortable night's rest, a good breakfast to start the morning and friendly people to help you along the way. We look forward to your return

"Very good front desk, Unpleasant room odor"

4
17/05/2016

Basir, front desk was excellent and accommodating. Ann Marie was nice and helpful..The 5 rooms had unpleasant odor, reported the problem the 1st night but there was no follow up only to be told it was the carpet cleaning solution. Size of room is good for families. Shuttle service is good but not convenient, they need more than 2 as there are 2 hotels that share service. Location not too good nothing walking distance. Overall it was a good stay because of helpful personnel

MHochstatter, General Manager at BEST WESTERN PLUS Bayside Hotel, responded to this review
Dear Carolin, Thank you for your nice review. We have this phantom smell that we are chasing around. If this scent is noticed once we open or rent the room it generally goes away. We are trying to figure out where it's coming from and we will not be dissuaded. Next time your with us and you have the desire to walk to dinner just stop by the desk and the team can help you with some ideas. We have Quinn's Lighthouse just south of the property and a Starbucks, Subway, a German Bistro to the North. Or, step over to our sister hotel and let us grill a steak of fillet of salmon for you. Also, there's are shuttle service and we'll take you to Jack London Square or BART and you can go nearly anywhere in the Bay Area. Again, thank you for the review and we look forward to your review.

"Thoroughly Enjoyable."

5
16/05/2016

I had an extremely enjoyable and relaxing stay while on business here. I stayed in a third floor bayside room. The room had a balcony with a sliding glass door. I spent most of my time with the sliding glass door open enjoying the cool breeze overlooking a nice spot of the bay. Pros: a very large room with a reasonably comfortable bed. Huge bathroom. Beautiful view. Clean. Good breakfast with a nice outdoor patio. Cons: couch in the room was not very comfortable, pillows could be better. Bathroom was very large, what I did not like as the toilet was in a room of its own inside the bathroom so it felt like using the toilet in a closet. The door to that area would not stay open so I felt s bit closed in. Overall a wonderful stay. I would absolutely go back.

"Visit for work"

5
13/05/2016

I had a great experience at the Bayside. The staff, particularly the manager, Basir, and the desk manager, Jay, were friendly, accommodating, and wonderful to work with. The room was spacious, had a beautiful view of the water, was clean and well appointed, and was everything I wanted for a long stay for work. The breakfast was very nice, and the coffee was very high quality. In all, I could not have had a better time, even though I was only there for work. I would highly recommend it to any visitor.

"Spacious View Room Near Ferry"

4
11/05/2016

There is a lot to like about this hotel, including a friendly & professional staff and an inviting lobby. My wife and I enjoyed the unusually large room we were given on the bayside. It had a small balcony, but it was otherwise well-appointed. We enjoyed the waterfront view, which is a bit industrial along the edges but nice nonetheless. We were very pleasantly surprised at how quiet our room was even though the hotel is just across the street from the highway. There is not much to do that is within walking distance here, unless you want to go to one of the other hotels that shares the long long long parking lot, but we did enjoy the fact that it is a short drive to the ferry terminal in Jack London Square, where we got a boat to watch The Giants play the Cubbies. Wonderful. the ferry dropped us off right at the ballpark and took us back after the game. There was a hotel shuttle available to the terminal, by the way, but we weren't sure how promptly we would be picked up late at night. Nice parking garage near the terminal, so no problem, and plenty of places to eat and drink. (By the way, if you do take this ferry, there is no ticket office on site. You will need to get online and check out your options.) Speaking of parking, when we got back to the hotel, the lot was full. We ended up parking on the street but you have to check out the signs for possible restrictions. Many of these signs are way up high so the folks who drive semis can read them, so good luck. Might be wise to check with the desk for advice.

"Good hotel for getting into San Francisco"

4
11/05/2016

The hotel is very good and although doesn't have it's own pool you can use the pool in the hotel next door. Staff were all very friendly and welcoming. A reasonable breakfast is served and they also had gluten free cereal options. Although not a lot of choice around for eating there is a nice restaurant about a 7 minute walk away. The hotel offers a free shuttle to various local destinations, one being the ferry terminal so you can get across the bay to the heart of San Francisco. A good choice if you want to be able to get into the heart of San Francisco easily but don't want to stay in it.

"Excellent place to stay for conference"

5
09/05/2016

The hotel, including breakfast and free shuttle service, was perfect. It was clean, quiet and well maintained. this is one of the nicest hotels I have stayed in this area for work purposes. I would even consider staying here for a personal visit. The shuttle service makes it very easy to stay here. The downside is that there are few restaurants or other services nearby so you would have to have a vehicle to get around after hours.

"Hotel was excellent and book with Basir!"

5
06/05/2016

Overall, great hotel experience. Basir booked my reservation and checked me in. He was excellent. I had a number of challenges (booking in early, charging to the state, transportation) and he was so patient and helpful. The hotel is a real bargain, the rooms are excellent and the view was really great. Really though, it's about customer service and Basir has raised that bar for me permanently.

"Nice hotel, great staff"

4
06/05/2016

Travel regularly to this area. Although late night parking can be a challenge, this is the best place to stay in Oakland. Easy access, very clean, great staff and if you get the bay view side of the hotel, great view. I have stayed in others around Alameda and Oakland,but this is my "go to hotel"

"Surprisingly relaxing with good amenities!"

4
04/05/2016

The room was much larger than expected and the balcony overlooking the water was great! The bathroom was fantastic and I definitely enjoyed the seperate oversized tub and standing shower- much more than I expected. The breakfast was nice with lots of options and having hot coffee and tea always available was a nice touch. I am Hilton loyal- but this hotel was very nice and definitely on par to exceed my expectations. The staff was pleasant, helpful and professional- definitely would come back again any time!

"Best is their first name for a reason. "

5
01/05/2016

Best in the Bay Area. Easy on/off to I-880, even with truck/trailer. They recognize our military with awesome discounts. Friendly, helpful and ready for your visit. Hats off to Chris, Basir, and Jay. A bow of gratitude to Ann Marie. Thanks.

MHochstatter, General Manager at BEST WESTERN PLUS Bayside Hotel, responded to this review
Dear Bill, Thank you for the great review. Nice title of your review too. Thank you

"BASIR GAVE EXEMPLARY SERVICE"

5
29/04/2016

Bayside Hotel employee BASIR was extremely helpful in making my life easy with my multiple reservations and finding a way to keep me in the same room over several days so that I did not have to move. He also discovered an extra roll out bed that we could use for our 3rd adult person (3 adults, and 1 2 year old), and proceeded to get me extra sheets and bed cover for the roll out. Basir also mentioned the Park and Fly service for my son, as he was returning from Hawaii and driving, whilst the rest of us were staying permanently on the Big Island. So...Basir made my son's life a lot easier and less stressful with the Park and Fly option!!!!! The other two men at the front desk helped me a lot to, but I do not have their names. Service was exceptional. Basir also got me into a really nice room after hearing what I and my family were doing. It made our life easier with the 3 adults and child, and the room was awesom---about 500 sf too!!!! The bed---I want one! I have a not so good back---the resting upon and sleeping upon this bed was great for my back. I have to write a note to myself to write down who makes this mattress. Thank you Best Western for having a superior mattress!! Thank you to all of you guys at this Oakland Bayside Hotel. Oh, Basir told me an excellent place for dinner, also saying mention where you are staying and they will give you a discount!!! (and I had the best salmon filet dinner I have ever had). So...........if you are near Oakland airport/harbour looking for a really nice place to stay with really nice staff........pick the Bayside Hotel!! Sincerely, Donald Ott

"Good value"

5
29/04/2016

Nice and quite hotel, clean and friendly We came with a family to San Francisco visit, but wanted to stay in a quite area close to the city. Recommended for families who look for quite and comfortable location. Would recommend and stay here again

"vacation"

4
28/04/2016

Loved the hotel and the room on the water. Oakland as a city is a dump. We spent most of our time as tourists in San Francisco Rode the Bart, The Tour buses and drove all over the cities. Weather was just like Seattle.

MHochstatter, General Manager at BEST WESTERN PLUS Bayside Hotel, responded to this review
Marshall, Now Marshall, 'Oakland is a dump'? Really. You need more time with us to show you our great city. Sure there are challenging areas but there are also some of the most beautiful sites to be seen. Did you check out Lake Merritt on a clear day? or Jack London Square on Saturday morning? Did you know we even have a Redwood Forrest? We even have more than 20 wineries on our "Wine Trail" Next time give us moment to win you over to the warmer side of the Bay. Thank you for the great review.

"Very comfortable and Howie the best!"

5
24/04/2016

We tried this hotel on a whim when visiting relatives in Alameda. What a gem! Rooms very clean, comfortable, and very roomy; lovely view of the water (and quiet even though right next to the freeway); and decent buffet breakfast with many choices. Fun surprise-the sister hotel next door has a bar in which the friendly bartender--Howie--makes a simple but delicious dinner for a very reasonable price! We enjoyed his perfectly grilled Filet Mignon, salmon, and Grandma's mashed potatoes. Can't be beat! We'll come back!

MHochstatter, General Manager at BEST WESTERN PLUS Bayside Hotel, responded to this review
Dear Erica, Thank you for your great review. Howie will be pleased to know that you enjoyed yourself so. And, that you'll be back. We are happy that you enjoyed your time with us. We look forward to your return.

"Comfortable waterfront hotel"

5
24/04/2016

This is a very nice hotel right on the water in Oakland. It is convenient to downtown Oakland. The room was very spacious and nice with a view of the water. The breakfast was fine, especially the coffee! The staff were very pleasant. For some reason I kept having senior moments and leaving my key in the room. I had to get new keys 4 times. The staff was always kind and cooperative.

"Nice Bayside Hotel"

5
20/04/2016

I was on a business trip and stayed at the Best Western for one night. The staff was very helpful and the rooms were a good size, clean and comfortable. In addition, it was overlooking the bay; I believe most of the rooms faced the bay. I found out that it is conveniently located to the ferry, the train, the Bart and many great restaurants, and there is a shuttle that would take you to these places. I liked it so much that I made another reservation for a weekend trip in a couple of weeks.

"Excellent!"

4
20/04/2016

This hotel was a lovely place to stay for the four nights we were in the Oakland area. Staff was very helpful and customer oriented. The room was well appointed, spacious and everything worked! Being on the water side of the hotel was wonderful, with a relaxing view of the bay. Once in the room, it is hard to believe that the other side of the building is the never ending, chaotic traffic! Breakfast buffet was decent and a cut above the usual pastries and coffee. The only thing we missed was having a restaurant on the property, but guests also have access to the Executive Inn next door which has a bar with limited food and also an outdoor pool.

"Nice room...not so great location!"

4
20/04/2016

The staff was super helpful and courteous! The rooms were decent with a great view of the water. (I loved watching the rowing teams practice.) The tv channels were limited but I found something suitable to watch. There is not much within walking distance (Starbucks and Subway) so you have to take an Uber or taxi or wait "forever" for the shuttle. I think they have 2 shuttle vans that only hold 5-6 people. Their sister hotel next door (Executive Inn) has a small bar with a GREAT bartender (Gonzo)! They also serve 2 entrees in evening. I didn't eat but the food seemed to be extremely popular and looked very delicious! Overall, I wasn't disappointed with this hotel. I enjoyed my stay in Oakland!

"BEST choice in Oakland!"

5
20/04/2016

This hotel has it all - beautiful lobby with patio by the bay, spacious rooms, great free breakfast buffet, and free parking. Fruit and fresh-ground coffee, tea, hot chocolate, and cappuccino are available all day in the lobby. We had a double queen with sofa and balcony overlooking the bay - very roomy! Room includes all of the amenities: refrigerator with bottled water, microwave, coffeemaker, large bathtub and nice shower. There is a nice walking path along the bay behind the hotel as well as a heated pool and hot tub. Hotel is located on a somewhat industrial street, but they offer a shuttle to nearby Jack London Square where you can take a ferry to San Francisco. Service was very good. Highly recommended.

"Very nice accompdations- super nice staff."

5
18/04/2016

This hotel was a great choice. They thought of everything in their remodel- plenty of room for luggage in the room, electrical outlets well placed & roomy bathroom with private toilet room (&phone!) The staff was friendly & knowledgable about Oakland & SanFran. Room was clean. Best service was the shuttle. Driver was very nice. Food was decent- not sure what the scrambled eggs were but the coffee & freshfruit &other items were more than ample. Highly recommend this hotel.

"Exceptional customer service"

5
16/04/2016

The hotel is beautiful inside & out. Rates are very reasonable. Great complimentary breakfast menu. Last but not least the front desk receptionist went above & beyond to make our stay pleasant. Check-in & check-out is hassle-free.

"Great Value"

5
14/04/2016

Large lobby area to relax and work if needed. Bar area and nice breakfast offered. Access to major freeways is easy. Trader Joes just 10 mins away. I'd stay again. Rooms are large with more than ample space for family sharing rooms. Bathroom is also large in size. Room has a small fridge as well. Some rooms have views of the channel leading to the Oakland Port. Area for sitting outside to observe the channel.

"Great Hotel!"

5
10/04/2016

I was trying this hotel as a new place to stay when visiting my family in Berkeley several times a year. It was a good choice! Beautiful lobby, free parking, great staff (especially Xochtiti) clean and modern hotel. We had a 3rd floor room overlooking the water. The room was huge, clean, furnished lovely and a beautiful bathroom with a large oval tub, granite counter, great separate shower and toilet. My grandson loved taking a bath in the big tub. Best Western Bayside is on Oakland's Embacaderro. Free shuttle to the airport and pick up, Jack London square etc. I rented a car from Enterprise which is just around the corner. Cheaper than at the airport. Great service! This is a Great hotel...highly recommend! Oh yes, the windows in the hotel are extra double thick window panes. Making it very quite everywhere.

"Young"

5
08/04/2016

This place is like a 4 star hotel. You have to experience to believe it. We altered our travel plan in order to stay here. It was our 2nd time stay and never disappointed. They always lived up to expectation. The room we stayed was a water front so it was a great view. We 'll be back!

"NO COMPLAINTS"

5
07/04/2016

We had an excellent stay at the Best Western Plus Bayside Hotel in Oakland. Definitely my go to place to stay in the Oakland area. Anne Marie did an outstanding job from a customer service standpoint.

"No Reservations? No Problem!"

4
06/04/2016

I flew into Oakland one day early and since the change was last minute, I did not have a reservation. Google Maps led me to a string of hotels/motels on Embarcadero Dr. and Best Western was one of them. I did not have a reservation and was not looking to over-spend for a one night stay. When I arrived at Best Western, the front check in was extremely helpful; his name was Basir, and he was able to get a room at a decent price. He checked me in; quickly, we shot the s**t for a bit; nice guy. Overall, if I'm ever in Oakland without a reservation again, I'll hit up a Best Western again; probably the exact same one.

"Best Stay in Oakland!"

5
06/04/2016

We get to Oakland a number of times a year, and have stayed at other hotels numerous times. We found this hotel and couldn't be happier. This will be our hotel of choice from now on! Everything about our check in, the room, it's amenities and the staff were awesome! We had a king size bed with over looking the lake with one of the nices bathrooms I've ever seen! If I had to give it one "con" it would be the breakfast selection. Although happy that breakfast was provided, I would have like to have seen more of selection of the breakfast meats and maybe some potatoes. But even with that said, they made up with the 24 hour AWESOME coffee/tea/hot chocolate bar. Can't wait to get back to Oakland and back to the Best Wester PLUS Bayside Hotel!!

"Very comfortable overnight hotel stay."

5
05/04/2016

Very convenient for a high school sports meet just minutes away. Staff were very helpful, especially ?Vanessa at the front desk. Enjoyed the spa like shower/bath. Beds are very comfortable. Really liked the courtesy Numi tea and coffee table available 24/7 in lobby. Would stay again. Noise on the highway side room was noisier than we would have liked.

MHochstatter, General Manager at BEST WESTERN PLUS Bayside Hotel, responded to this review
Dear Ingrid, Thank you for the great review. We've had that 24 hour coffee stand in the lobby now for about 3 years and people just love it. Hot coffee, tea or espresso anytime of the day or night. Who needs Starbucks? (that aught to get a few letters) Again, thank you for staying with us. We look forward to your return.

"Film Crew Trip"

5
04/04/2016

Our crew stayed at this hotel for a week of filming we were doing in San Francisco and Oakland. Everyone was very impressed by how nice the hotel was and the beautiful location right on the water! The breakfast each morning was great, and the staff was very helpful and friendly. Only issues we had were the shuttle taking a while picking people up from the airport, and the internet not working 1 night in one of the rooms (which they fixed). Overall a great stay!

MHochstatter, General Manager at BEST WESTERN PLUS Bayside Hotel, responded to this review
Cameron, Thank you so much for your great review. It was a pleasure having you and your crew with us. With your review you are highlighting how convenient the Bayside Hotel is for business. Great Rooms and service, Meeting rooms, Airport, and SF within 12 minutes. And great attractions of Oakland. Thank you and we hope to see you again soon

"Excellent"

5
31/03/2016

By far one of the best hotels and accommodations we had. All staff were very nice. They have Espresso machine and coffee available 24 hrs.Fruits and bottled water on display for guest consumption. Huge beautiful rooms with lake views.Breakfast were excellent, Different Entree everyday. Excellent location,20 mins. to D/T San Francisco. Free Shuttle service almost anywhere, available all the time. I would surely stay here again and highly recommended.

MHochstatter, General Manager at BEST WESTERN PLUS Bayside Hotel, responded to this review
Dear Rowena, Thank you for the great review. You did a great job sharing about our Free Breakfast, Free Internet, Free Parking and Free Shuttle. Also, you mentioned that we're less than 20 minutes for downtown SF and you're right on. Thank you and we look forward to your return.

"San Fran Visit"

4
31/03/2016

Nice hotel, still a little spendy but includes breakfast and parking at no additional charge. Bed was comfortable and shower was Awesome. Shuttle to and from BART station was nice, however would have been nice to be able to call ahead with estimated time of arrival versus calling when physically at the station... area was a little sketch for waiting for shuttle later in the evening.

"Excellent customer service"

5
30/03/2016

Annemarie at the front desk was wonderful. My rental car was rear-ended on the freeway and the rental company left me high and dry. I was in town for college tennis matches and had to be on my way. She helped me set up Uber for the first time, was so kind and helpful, really went out of her way. She is a gem, hope the hotel knows that!

MHochstatter, General Manager at BEST WESTERN PLUS Bayside Hotel, responded to this review
Dear Ellyrose, Thank you for taking the time for this great review. Annemarie is one of our awesome team members that really understand why we're here, and that's to make your stay experience with us as enjoyable as possible. We hope you did well with the tennis matches, and BTW we have an Enterprise Car Rental 1/2 block from the hotel and we can assist with getting you a great rate, unless you're an Uber convert now. Thank you

"Everything went right!"

5
29/03/2016

Magic in Oakland -- go figure. Location was great.. Freeway exits both direction but faces Alameda Island on the water with ducks and cranes and walking path. Lounge with deck and view for breakfast and when coming and going. Room with great view, pillow top bed, bath room with shower stall and tub and separate toilet room. Everything clean and tasteful. Pool and hot tub available adjoiningr Executive Inn. Free shuttle to Jack London Square or downtown/Uptown areas, BART, and Ferry -- minutes away. Ferry ride to San Francisco was cheap and beautiful. Two different Oakland nrestaurants were great. Staff, thank you Vanessa and others, were professional and patient and friendly. Other quests were from everywhere. Just a great Easter Holiday.

MHochstatter, General Manager at BEST WESTERN PLUS Bayside Hotel, responded to this review
Dear Michael, Thank you for pointing out so many of our hotel's attributes and really enjoying your time with us. We are not a pretentious hotel, but rather we look to provide a comfortable and relaxing stay. If there's ever a problem we hope people will talk with us and we usually can work something out. Also, thank you for the shout out to Vanessa. She's a dear and here for the right reasons; to take care of our guests. Welcome home. Thank you

""Home away from home""

5
28/03/2016

My stay at Best Western Plus Bayside Hotel was incredible! Beautiful hotel along the waterfront, very clean, quiet and staff was AMAZING. This is home away from home. Thank you so much AnneMarie for making my stay comfortable. Your customer service skills are impeccable. I give this place 5 stars! I will be returning soon.

MHochstatter, General Manager at BEST WESTERN PLUS Bayside Hotel, responded to this review
Dear MStaylor, Welcome Home!

"Beautiful hotel with a convenient location"

5
23/03/2016

I stayed here for my last night after visiting the area for a wedding to stay closer to the airport. I wished I could have stayed longer! The location was right off the freeway with free parking. I had a King room with a bay view. The room was huge, including a soaking tub. If in Oakland again, I definitely know where I'll stay.

"Very nice spot on the Oakland bayfront"

4
23/03/2016

We had an third-story end room on the bay side in this well-appointed, well-locationed hotel. The front staff was very helpful and friendly. Breakfast was utilitarian, but staff was great and so was the view! The hotel staff needs to clean up the beach just north of the property as it was loaded with garbage--an unfortunate detraction. Our room did not have working wi-fi, though our notebooks worked fine in the common area--too far away for the wi-fi to reach?? Very clean and restful with nicely accommodated rooms. I would return to the hotel--it was a very nice experience.

"Stayed at the Best Western for 6 nights for a conference"

5
22/03/2016

I would rate this hotel experience as one of the best I have had. I have stayed at many more upscale and prestigious hotels, but none have surpassed the service and amenities I experienced during my 6 night stay at the Best Western Bayside in Oakland. The professionalism and courtesy of the staff was impeccable. Every day my room was prepared for another nights stay just as if I had just checked in. So may hotel's housekeeping forget to replace something used from the nights stay, such as shampoo, soap, coffee for in room cups, but the Best Western housekeeping didn't forget a thing! Kudo's to the management at this hotel for creating such a well trained and professional team!

"Bayside"

3
21/03/2016

Late arrival due to late flight, and as usual got last room which is not always the best room. Room 197 is what we were assigned for three nights. Even though we booked thru our airlines for the package deal (flight & room) I still believe we should have been reconized as Diamond members with the Best Western chain. I mention we were at least 6 times. The room was noisy as it was on the freeway side. When I said something about it they said they never had complaints. They offered to move me, I did go and look at other room it was half the size of the other one and no Jacuzzi. I declined and kept the air fan on to block the noise from the sound proof room! The Jacuzzi didn't blow only trickled bubbles. The bed is very uncomfortible and needs replaced. Our view was of half the bay and city but lets not forget all the homeless campers outside our windows. Don't let the place fool you, and for some it maybe was ok but for us it was not. And they made me feel if I asked to make it better that I was a bother. Never again will I stay there. We travel to hotels over 60 times a year. I leave good and bad reviews for the places we stay. This one feel way below our expectations. You also share the pool which is located at the Hotel next to this one so no they don't have there own pool.

"convenient parking, close to freeway"

4
20/03/2016

There is nothing nearby and all delivery places close super early or don't seem to know where this place is. Just know that you should plan for dinner before checking in for the night. The breakfast is standard chain hotel breakfast fare. Coffee and tea and hot cocoa available 24 hours in the lobby was a nice feature. The rooms were quite large. The staff were very helpful and friendly. There's a laundry room also, so good if you are a business traveler or a family on a long road-trip. You must pay for the machines though. Overall comfortable stay.

"Bay view, large rooms"

5
20/03/2016

Upon first glance getting off the freeway, this hotel may be a bit worrisome. BUT, it is very different once you are inside. The lobby is nice and clean, with a large sitting area outside, overlooking the bay. The rooms are pretty large too - mine had a large sitting area with a couch, plush chair, large coffee table and a spacious desk area with office chair. The bed was very comfortable and there was a large fly screen HD TV. The bathroom was the biggest surprise - a large oval shaped soaking tub with a separate glass/tile shower and an enclosed toilet (for added privacy). Big sink area to accommodate several people's toiletries on the counter. There is a mini refrigerator and a coffee maker, as well. If you get a bayside room (highly recommended) it is very quiet and you will have ducks come up to your patio/balcony. Lastly, the free breakfast is impressive. Waffles, eggs, yogurts, fruit, toast, juice, coffee, hard boiled eggs, ...anything you want to grab & go or sit and eat a hearty meal. Several families were sitting at tables, having a huge breakfast together. This is not a meager free "included" meal. My room was very quiet, but I had a noisy refrigerator (which was resolved after unplugging it). You can hear the freeway in the hallways, so I would not recommend any rooms other than the ones overlooking the water (furthest from the road).

"Great Location for Bay Area business travel!"

5
18/03/2016

Service is good, rooms well appointed and clean, easy to find, great central location for Bay Area Travel. This is the place to stay if you want good, consistent service, amenities, location and a great value!

"Business Trip"

5
14/03/2016

Great Motel:\\ Clean, employees very nice wonderful breakfast, ATM machine in motel. Very quite and relaxing after business meeting all day. Nice patio watched the kids canoeing on the water. Loved the bathroom

"sales team meeting"

5
12/03/2016

The service was excellent: timely, and friendly all the way around. From hotel staff to meeting staff, all were great. Meeting rooms were ordinary, but clean and functioned well, including decent bandwidth on wifi for all the laptops being used simultaneously. Hotel rooms very surprisingly nicer that I expected for the price

"business trip"

5
10/03/2016

Good place to stay. Big room for the price . Good Value. only drawback was internet service was slow or intermittent. Bathroom had a huge bathtub in addition to the shower and the refrigerator was handy as well as microwave . i would have enjoyed it with family as the room was pretty large

"Business trip to Oakland"

5
10/03/2016

Overall great place to stay clean and quiet! In for the night and was glad I did. Close to everything but need a car unless you want to eat at the 1-2 restaurants down the road or in the adjacent property. Parking free.

"Clean and Luxurious - a rare find among Oakland area hotels"

5
08/03/2016

Having traveled through Oakland on numerous occasions I have up to this point failed to locate any hotel worth returning to, until now. The BW+ Bayside Hotel offers everything you are looking for in a business-caliber hotel close to the Oakland International Airport. Clean rooms with modern décor, balconies and patios fronting on the estuary dividing Oakland from the island of Alameda, peek-a-boo views of the SF skyline, modern, well-equipped bathrooms with quality bath products and a quiet environment for a good night's sleep. You will enjoy a decent complimentary breakfast the next day as well. Highly recommended.

MHochstatter, General Manager at BEST WESTERN PLUS Bayside Hotel, responded to this review
Dear Gaither, Thank you for the great review. You really hit it on the head as to what the Bayside is all about; Clean, comfortable and professional with a bit of leisure thrown in. I especially like your comment regarding the peek-a-boo view of the SF skyline. Sometimes it looks so close we could just reach out and touch it. We look forward to your return. Thank you

"Surpassed my expectations"

5
08/03/2016

I was going to San Francisco for a conference. Hotel prices were $350+ per night. I found this BW Plus in Oakland with free parking and breakfast. And it was only an 8 minute drive to the BART Fruitvale station. This Best Western PLUS hotel was under $200/night including taxes. I highly recommend this hotel when visiting San Francisco for business or pleasure.

MHochstatter, General Manager at BEST WESTERN PLUS Bayside Hotel, responded to this review
Dear Andrew, You are exactly the type of SF Business traveler that needs to discover our hotel. You hit on a number of our great amenities, but another is our shuttle service. We run a shuttle to the Lake Merritt BART station and it's even easier than driving to the Fruitvale Station. It's closer, if we drive you don't have to pay for parking and we'll come pick you up. We look forward to your return.

"Loved it"

5
02/03/2016

Perfect business stay...would stay here as a traveler as well. I was pleased to be able to get, the often unavailable, govt rate for my govt business travel. The room was large and comfortable with very nice amenities. The shuttle was great for getting to and from Jack London Square. Luis promptly picked me up, was friendly and a very good driver! Basir at the front desk, was welcoming and went above and beyond to help me get some decaf tea for my stuffy nose! My stay was very short, but I'll be back. Thanks for a very nice experience.

MHochstatter, General Manager at BEST WESTERN PLUS Bayside Hotel, responded to this review
Dear Sandy-n-Ron Thank you for the great review and we're so glad that you enjoyed your stay. Also, thank you for recognizing so many of our staff. They all are dedicated to providing great customer service and they gain pride when they hear that their efforts are appreciated. See you again soon!

"Wonderful Stay"

4
01/03/2016

My husband and I was was celebrating our 6th anniversary. I made a reservation and mentioned this to the hotel clerk. When I checked in she remembered and wished me a happy anniversary. The hotel staff did beyond their duties to assure that my husband and I have a wonderful experience. Especially, Vanessa

MHochstatter, General Manager at BEST WESTERN PLUS Bayside Hotel, responded to this review
Dear Jameese Congratulations on the 6th year anniversary. Marriage can be a beautiful thing, speaking from 31 years of experience. Remember to celebrate your un-anniversaries too. We're open 365 days a year!!! All the best!

"Amazing staff...First class customer service..."

5
01/03/2016

I stayed at the Best Western Plus Bayside Hotel in Oakland for a few days following surgery, since I was far from home. Every member of their staff is exemplary. The room was quiet and beautiful, the view of the estuary, the sounds of the birds...all so restful. Taps from the military base could be heard morning and night ~ absolutely beautiful. Thank you to everyone at this wonderful hotel for wonderful service, over and above.

MHochstatter, General Manager at BEST WESTERN PLUS Bayside Hotel, responded to this review
Dear Janet, Thank you for the very nice review and for choosing our property for your recovery. We pride ourselves in providing a "Home away from Home" experience. We are so very lucky to have our water in our back yard. Everyday I'm reminded how beautiful our country is as I walk along the path behind the hotel. For those that have not the pleasure of joining us before, you'll be surprised that there's as much nature around our hotel. Thanks again Janet for your time to write the review.

"Great View and Value"

5
01/03/2016

Close to San Francisco with large rooms and good view and free parking. Restaurants close by. Free shuttle to Lake Merritt BART station. Nice large lobby area looking out at the bay. Worth staying here and not paying the very high prices for SF.

MHochstatter, General Manager at BEST WESTERN PLUS Bayside Hotel, responded to this review
Dear Stephen S, Great Review and extremely accurate. The Bayside Hotel is such a great option to staying in San Francisco and yet it's really only minutes away. Because of BART we are actually closer to Downtown San Francisco than many SF hotels. Plus you get all the benefits of being in Oakland, which there are a lot. Also, at the Bayside Hotel you are staying at the hotel that is closest to the waters of the San Francisco Bay than any other hotel in the Bay Area. We look forward to having you return!!!

"Great stay"

5
29/02/2016

We had a very enjoyable stay. The room and the view were great! My husband enjoyed listening to the posting of the colors from the Coast Guard Island as well as watching the birds and ships/boats go by.

MHochstatter, General Manager at BEST WESTERN PLUS Bayside Hotel, responded to this review
Dear 724gayleb, Thank you for the Great Review and we're glad you and your husband enjoyed your time with us. You mentioned a couple of the fun things about our hotel in the experience of Coast Guard Island, the wild birds and boats on the water. There is also so much more Oakland has to offer that you'll need to come back! The Restaurant scene is exciting, the museums, the Sports teams and very, very soon the sun will be shining and Spring will burst forth. Come back and see us again soon!

"Great place to stay near worksite"

5
28/02/2016

I can't say enough about this hotel. It is very clean and safe. I had a great room with an awesome view of the water and boats. The amenities were convenient. The service was awesome from everyone I met. When I checked in, all the important details were covered to make me more comfortable. The complimentary breakfast was awesome and was glad the hotel was so close to the worksite to be able to get it.

"Love this place "

5
27/02/2016

We came to visit some local friends and stayed a few nights at this hotel. Not only were the prices really good for the area we are in but the hotel was also very nice. One thing that really stood out to me was the helpfulness and polite nature of the woman who helped us, AnneMarie , she answered all of our questions and told us about local opportunities for fun and to make it easier to get around. I wish all people who worked at hotels were so kind and helpful.

"Great Service"

5
22/02/2016

This was my first visit to Oakland and Best Western Plus Bayside Hotel. I arrived in the evening and was greeted at the front desk by Basir. He was friendly, energetic, enthusiastic, and obvioiusly enjoyed his job. He gave me tips about credit card security, getting around the area, and suggested dinner at the neighboring Executive Suite (their sister establishment). the free wifi was smooth with a strong signal keeping me connected for business and family links. All the relevant wifi info was given upfront at checkin (unlike other places I stayed where I had to ask and make trips to the front desk for the access info). The next morning he help arrange courtesy transportation to a conference at the Marriot City Center. The driver (Doris) was courteous and efficient. Later that evening, after the conference, I took the ferry to San Francisco and returned to the Oakland ferry terminal at Jack London Square. A simple call to Best Western and the free courtesy shuttle driven by Becky appeared for a no hassles smooth ride back to a hot shower and breakfast. The complimentary breakfast was well stocked (sorry, I missed the woman's name) and kept neat and clean. The range of choices included numerous beverages (e.g. several coffees, juices), foods (e.g. fresh fruit, yogurts, danish, eggs, meat, waffles, toast, etc.) I will definitely stay here again if traveling to the Oakland area.

"Good Hotel, Good Effort, Comedy of Errors Leads to Marginal Experience"

3
22/02/2016

Pros: Nice enough property. Great use of glass lets in light in what could be otherwise dim hallways. Nice open public areas. Free good breakfast and free WIFI. Comfortable beds. Nice bath amenities. Location is OK. There is a Subway and a Starbucks close-by but not within walking distance. Jack London Square, near the Amtrak station, is just a short drive on the other side of Oak Street with plenty of dining options. Nice balcony looking overt the bay. Large room. Love the electric vehicle plug-in in the parking lot. Cons:I would definitely unequivocally endorse the property if not for a personal experience which (I presume) is a rare enough occurrence. We were upgraded at check-in and I am guessing the new room number was not entered into the computer system. They re-let the same room at around 1:00 am. to other guests This resulted in said disappointed guests (them) not being able to get into their (our) room followed by maintenance knocking on the door at 1:15 am trying to figure out who could not get into the room and why. Though sleep-blurred, I recall the maintenance man and I concluded that he must have mistaken the room number. Having just stumbled back into bed, repose was once again interrupted by another round of knocking on the door, this time by security informing me that this room was "supposed to be vacant." At this point, even the soundest of sleepers would be left scratching their heads as to which end was up. Not sure why the front desk didn't just call up to our room to talk to us rather than sending up security but...We called down to the front desk and straightened that out. Unfortunately, our keys got re-coded in the mix-up and the next morning we were locked out of our room... (I should have asked for tips on how to get in from the poor guests left on the doorstep the night before....) Separately, steam from a bath or shower set off the hardwired red box fire alarm in the room. That happened each day. The first time, it was a bit unsettling as I presume they do not perform fire-drills in hotels. And yes, we did inform the front desk about that, too. The first time they sent up another maintenance man. After the second and third times, we just ignored it. When we checked out, I suggested to the front desk that they warn the next occupants to keep the bathroom door closed after they shower. Or just not be unsettled when the fire alarm goes off. The woman at check-out said she would make a note of it. You have been warned. I think most people could have a nice, peaceful stay there. It just wasn't in the cards for us, this trip.

"Nice view"

4
16/02/2016

It's a nice place to get away from all the stress and just relax. The view is beautiful and breakfast is good. You can sit outside and enjoy the view while having breakfast. Coffee is good and available for free 24 hrs (plus for me or coffee lovers).

"AMAZING BAY VIEWS, Superlative service and accommodations. Best value for a nice bay front hotel."

5
14/02/2016

I travel to the area regularly on business and have tried several other hotels in the same area, finding NONE which compare to the Bayside Hotel. The rooms are large with plenty of dark wood, updated, comfortable furniture & bed and granite counters. The bath is huge with a separate shower and tub as well as having the toilet in its own room. The service is exemplary. I returned after dinner in Alameda and found the parking lot full. When I inquired of the front desk staff where else I could park, they instead moved their vehicle so I could park. Simply amazing response unlike what I normally find at other hotels. There really is no better place to stay, especially when considering the quality of the hotel, location and rates.

"Very Clean Room with Friendly Staff"

5
08/02/2016

We traveled to Oakland for work the same week of the Super Bowl which was being held only a few miles away. It was extremely difficult to find rooms so when we booked this room I was a little worried. However when we arrived I was pleasantly surprised. The rooms were very clean and the staff were all friendly and helpful. The room even came with a free breakfast which was the perfect start to our day.

"Best Western Bayside Hotel"

5
04/02/2016

I like staying in this hotel. The water view from the lobby is great. Breakfast is complimentary and is excellent. The staff are very helpful and will accommodate you if you have to check out late at 1pm. The price is also right.

"Great Place to stay"

5
03/02/2016

Everyone was awesome and helpful. Really enjoyed my stay and the beautiful view. Food was great and worth the price. Staff was very helpful, rooms were clean, the size of the room was excellent, and enjoyed all of the services they provide including the free wifi.

MHochstatter, General Manager at BEST WESTERN PLUS Bayside Hotel, responded to this review
Dear Monique, Thank you for the great review. We are all very glad that you enjoyed yourself. We look forward to your return.

"Great place for a good price!"

5
01/02/2016

Check in was a breeze. Very nice and helpful staff. Beautiful room with a patio to the water. Good breakfast with many great options. Shuttle service was nice too. Really, for the price we thought it was fantastic! We will always stay at this hotel whenever we are in the Oakland area.

MHochstatter, General Manager at BEST WESTERN PLUS Bayside Hotel, responded to this review
Dear David, Thank you for taking the time to share your opinions and experience. Also, we are very glad that you enjoyed the Breakfast as we have been working to improve our scores. We think a good healthy breakfast is a great way to start the day. Between being your home away from home and the breakfast thing, we're sounding more and more like a mom everyday. We look forward to your return.

"Great place to stay in the bay area near Oakland and Alameda"

4
28/01/2016

This hotel has a very nice location with most rooms facing the bay towards Alameda island. The service is excellent here, has been for a long time. Assistance happens quickly and the staff have been exceptionally kind and considerate since I started coming here many years ago. The suites are large and well appointed and the linens are upscale. The hotel is a companion to the Executive Inn next door and they share a free airport shuttle to nearby OAK. Executive also has a full service bar that is open to this hotel. There are 1 or 2 places to eat within walking distance and Uber operates an official ride site in the parking area. Its relatively quiet, the bay waters are attractive, the pool is heated. I've stayed here over 50 times and never a problem. I recommend the Best Western slightly over the Executive Inn simply because the lobby area of the Best Western is much more quiet that Executive Inn, which cuts down noises to the nearby rooms. The largest rooms if you're a family staying all together are the rooms located at the west end. They are huge. All have nicely appointed washrooms with separate showers and jacuzzi tubs, largewashroom areas appointed with good towels and other accouterments.

MHochstatter, General Manager at BEST WESTERN PLUS Bayside Hotel, responded to this review
Dear Pressonjh, Thank you for your thorough review. Just a couple little corrections but no big deal. The island that our guests see across the water is actually Coast Guard Island. This is the base for the Coast Guard that protect the waters of the San Francisco Bay. On the other side of Coast Guard Island is actually the island of Alameda, and then the SF bay. Also, we are very excited that Uber has decided to call Oakland their N. California home and we are glad that they are working with us temporarily. Uber is working on a big building in downtown Oakland and we believe they will eventually move there. Thanks again for the great review and we hope you can return soon.

"Perfect View, Service, and Location"

4
27/01/2016

Going to Oakland twice a year for business has always been a Hotel challenge. We have stayed at many and been terribly disappointed in anything priced reasonably.......UNTIL NOW......this hotel is so clean, spacious and comfortable rooms with terrific views of the bay and San Francisco. Great location and an affordable retreat from the downtown grime of Oakland. They provide shuttle service to downtown and Jack London Square and the airport....fast breakfast and very friendly, helpful staff.......first time I will be happy to return to Oakland.....

MHochstatter, General Manager at BEST WESTERN PLUS Bayside Hotel, responded to this review
Dear travlinash3 Well then "Welcome Home". We're sorry to hear that it took you a while to find us, but now that you have we're so glad you have. If there is anything we can do to make your stay more enjoyable, please don't hesitate to speak up. Again, thank you for your business. We look forward to being you Oakland home for years to come. Thank you

"Almost perfect"

5
27/01/2016

Everything at the hotel was exceptional, with the only problem being the odor is the room. Staff offered us a different room, but we had been travelling for days and were just too tired to move. We should have moved as the smell (apparently oils in the carpet) became very overwhelming.

"Outstanding customer service and Great Value for Money"

5
25/01/2016

This hotel offers great value for money and is located in an accessible part of Oakland just off the freeway. The stand out is the customer service which we received from staff during our stay. From check in to check out we experienced friendly, helpful assistance that was genuine and professional. In particular, Vanessa on the front desk went out of her way to look after us, by helping us book another Best Westin hotel. She took the trouble to call the property and arrange a room, a discounted/regular customer rate and to check the room had a nice outlook. All with a smile and a genuine desire to ensure our needs were met. She is a standout as is Jay on the front desk who was also very helpful and knowledgable. The hotel offers free breakfast, free wifi, free shuttle to Oakland and complimentary coffee and fresh fruit all day.

MHochstatter, General Manager at BEST WESTERN PLUS Bayside Hotel, responded to this review
Dear Svenshy, Thank you for the great review and for the compliments for our service team. We pride ourselves in guest service and it's great to hear that we are delivering on our promise. It should like you are a Best Western traveler, so enjoy and we hope to see you back soon. Thank you

"It's a gem"

5
19/01/2016

I stayed here for only one night traveling from Oregon. Checking in was super quick. We arrived to our room on third floor late at night. Our room was spacious. The bathroom layout was huge with a tub and shower combo. After a long drive, soaking in the tub was great. The bed was super comfy and had a great nights rest. We missed the breakfast, but the location was in middle of Oakland to all good dining. We checked out and continued on our trip well rested. I would return to this hotel.

MHochstatter, General Manager at BEST WESTERN PLUS Bayside Hotel, responded to this review
Dear Fellow Oregonian, Thank you for the great review and we are very glad that you enjoyed your stay. One of the features of our rooms that gets mentioned frequently is our bathrooms. While the size and number of beds in each room varies, the bathroom and coffee/microwave area are all exactly the same; elegant and oversized. Hope you can catch breakfast on your next trip, we've been working to really improve our scores on it. How about those dinosaur bone they found at OSU. GO DUCKS!

"Great Weekend"

5
18/01/2016

Staff was great. Service was great. Wonderful experience. The Quinn Lighthouse a short walk from the hotel was perfect. We enjoyed watching the ducks swim outside our window and appreciated the many people rowing early in the morning.

MHochstatter, General Manager at BEST WESTERN PLUS Bayside Hotel, responded to this review
Dear David, Thank you for your very nice review. Yes, we have a lot of wildlife around the hotel, and the kind of wildlife you want to see! I spoke with an ornithologist the other day and apparently we have over 120 different species of birds in the area. Wow! We hope that you are able to return soon and find the other 119 types of birds.

"I didn't know we were movie stars!"

5
16/01/2016

The staff at the Best Western Plus Bayside treated us like celebrities! My lovely wife and I were really looking forward to our 3-day excursion we had planned to Oakland, CA from Reno. We have only been to SF a couple of times and nowhere else in the Bay Area, so Oakland was somewhat of a mystery for us. Our ultimate goal was to have fun and finding the right amenities was important to us. We were there for New Years and our 25th Anniversary as well. The only thing we were doing in Oakland itself was the big Primus show at the Fox Theatre and we planned on staying at the room for the remainder of our time. We made a great choice staying at the Best Western Bayside. We had questions in advance and the staff could not have been nicer on the phone helping me with things such as a room request and the shuttle service. It really made looking forward to the trip way more fun and that's important. Our drive was a bit hectic and I was frazzled from driving. I was glad to see the hotel when it was in view. The moment we walked in my wife and I were both impressed with the overall look and feel of the premises. More importantly, Emmett at the reception desk could not have been more welcoming and he got our stay off to a great start. Friendly, patient, unassuming, kind, helpful are only a few of the words to describe him. After a quick and easy check-in, Emmett did not forget to direct us to the complimentary coffee and fruit. They had the same kind of automated coffee machine like on the cruise ship. We love those things. The most relaxed I felt in all of 2015 was enjoying that cup of coffee while watching TV in the lobby before even going up to the room. I just knew it was going to be an awesome trip. Let me say right now that this may have been the cleanest hotel we ever stayed at overall. Not only throughout the hotel, but also our room, the pool and the hot tub. I never use a public hot tub or bathtub but had no qualms whatsoever doing so here. I told my wife that the room tub was cleaner than ours at home and we really, really needed it and enjoyed it. The room had one of those oversize tubs with tons of hot water and it was awesome. It was not just clean but spotless. Perfect. Our awesome room was truly clean throughout. Not kind of clean. Spotless. Our room was over the water, as requested, with a great view of SF in the distance. We really enjoyed watching the boats, birds and fisherman. Everything in the room was nice. Nothing was too tired and the bed, get ready, was very, very comfortable. I never sleep well at hotels. They are rarely clean or comfortable but I was immediately at home here. As we were on our honeymoon we declined all room service and the staff graciously kept us stocked in whatever we needed. We had a fridge and microwave and both came in very handy. There was a safe and a nice TV. There were snack machines everywhere and the adjacent hotel had some sort of nice mini convenience store. We loved how the entire facility was smoke free. Unlike the cruise ships, they even had signs on the balconies reminding guests of the no-smoking policy. I have not enjoyed a pool or hot tub in decades because they are rarely clean. The pool and hot tub here are just fabulous. The outside temp was in the fifties and the pool was hot enough to swim in and we did just that. The hot tub was hot, clean and bubbly. How nice it was to sit on the bay boiling like a lobster with views of SF in the distance. Anne Marie, at the desk during the daytime, made sure we had anything we needed for the pool, such as towels, robes, slippers. The pool is a short pleasant walk to the adjacent property and you can even walk through halls if you prefer so there is no need to go through the parking area. We needed the shuttle service on New Year's Eve. The gentleman at the desk was nice enough to snap some memories for my wife and I. Everyone we met at this property and the adjacent property could not be more eager to please and it meant a lot to us. All we knew is that we had to get to the Fox Theatre and the shuttle driver made special effort to drop us right at the theatre entrance. It was fun arriving in style for the show. Tip that girl! She was awesome. On the next day, after the big party, it was back to the hot tub to recuperate. It was quiet and bubbly. But first we enjoyed our complimentary breakfast. It was the usual continental fair but they did a nice job and kept it stocked. I enjoyed the complimentary newspaper very much in the morning. It was nice to read about the local news. I spoke with Vanessa at the front desk. What a sweetie. As professional as can be. I had all but given up on good service anywhere in the world. In Reno all you can hope for in most cases is “not rude.” Vanessa and everyone at the Bayside were so awesome and together that frankly it made me want to move there. I look forward to the big party again next year. It was a great show but the Bayside really made the trip over-the-top fun for us. I would not consider staying anywhere else. Thank you very much. Some constructive criticism might include the following only: 1) We had mentioned it was an anniversary but I should have probably also mentioned we were there to celebrate. It was not like we were making any noise at all but the people next to us with the adjacent door between the rooms seemed disturbed that we were quietly talking and watching t.v. at a really low volume. I called the desk to be sure there were no complaints regarding our raucous behavior and there were not. The guy on the phone was a bit weird when I told him our neighbors were knocking on the door between our rooms. He kept repeating what I said and then said he was sending security. I assured him it was not necessary and we retired to the bathtub to finish our cocktails in the tub. No problem. What was weird was the party next to us had more family in the separate room down the hall. It seems like these people should have had our room and vice versa. It's a hotel. We should not have to have lights out at 11pm. 2) Maybe consider a second waffle iron. The waffle shuffle is murder. 3) There were lots of cold and flu sufferers at the morning buffet. The hotel cannot help that or keep them from coming (we take our food back to the room when in that condition) but it would have been nice to see some more evidence of table sanitation between guests at the breakfast besides the usual “schnoodle.” Sure as heck we both had colds come on afterwards and we really tried to be careful, but who knows. For the record, we offer this advice to just about everyone as it is often overlooked. 4) Cook the bacon way more. It was too rare. But, it was nice how the staff changed the selection everyday. Good stuff! 5) Don't let anyone smoke right at the front door. It defeats the purpose. That's all. You guys rock!

"Great Hotel"

5
16/01/2016

Checked in for a 1 night stay. Wish it could have been longer. Typical Best Western staff. Excellent customer service. Rooms were Very large, clean and Beautiful. Excellent Tub and shower. Right on the water. Nice walking path. Good breakfast . I would highly recommend this Hotel to anyone staying in the area.

"Very nice looking and comfortable"

5
13/01/2016

Very nice motel adjacent to the waterfront. Breakfast was waffles, fruit, pastries, juice, cereal, tea and coffee. Room was very spacious and clean. Bathroom was spacious and fancy. There is an adjacent Best Western on this property which leads to confusion when checking in. This motel didn't have a pool/hot tub. You had to walk across the way to the other Best Western to utilize the pool/hot tub.

"Great Stay"

5
10/01/2016

This is the 4th or 5th time I've stayed at this hotel. Rooms are large and well laid out. The water views are beautiful and the location right off the freeway makes it convenient and easy to find. Highly recommend!

"Great property"

5
10/01/2016

This is our 2nd stay in 2015. Our room looked over a backwater of the San Francisco Bay. Basir, who was at the front desk when we checked in, was extremely friendly when we checked in. We were waiting for the luggage trolley to be brought back and he kept offering to retrieve it for us. Everything is squeaky clean, great mattress and pillows, large room, big variety of breakfast offerings that varied daily.

"Continued, Consistent Great Service"

5
07/01/2016

I've reviewed this hotel before and don't usually repeat reviews but staying here regularly for work I just have to say that the overall level of service, from the corporate rates they worked out for us (thank you Diana!), to the clean comfortable rooms, the desk folks (thank you Emmitt, Ann Marie, Diego and Basir!) and shuttle service (thank you Doris and Enrique!), continues to exceed my high expectations. Thank you entire BWPB team!!

"Gem on the water"

5
07/01/2016

Beautiful facility on the Oakland Estuary. Walking trail right behind the hotel along the water. Quiet rooms overlooking the estuary, with spacious balconies. Separate bathtub, shower, and toilet room. Rooms are incredibly spacious. Close to downtown and excellent freeway access.

"Ringing In The New Year!!!"

5
05/01/2016

Our experience at the Best Western Plus was fabulous!The staff was very friendly and helpful.On Dec.31st 2015 we returned to our room at 4:30P.M. to find we accidentally put the "Do not disturb" sign on our door.Consequently our room was not cleaned.I called downstairs for fresh towels.I was told that even though it was late in the day on New Years Eve,the staff will make us happy!He did locate a housekeeper who had not left for the day and she cleaned our room!They could not have been nicer.

MHochstatter, General Manager at BEST WESTERN PLUS Bayside Hotel, responded to this review
Dear Mitchell, We are so happy that you enjoyed your stay and that we were able to meet your needs. Thank you for staying with us over the New Year. As you might have noticed we enforced a minimum two night stay over New Years Eve so our property was nice and quite and people did their partying elsewhere. We were busy, but those that wanted to sleep got a good night's rest. We look forward to seeing you again soon, and thank you for the great comments.

"Best Hotel"

5
05/01/2016

The staff, food, amenities and view of the bay are all amazing. I would encourage anyone visiting the bay to stay here. I've stayed here twice in a year's time while visiting a friend and it is simply the best

MHochstatter, General Manager at BEST WESTERN PLUS Bayside Hotel, responded to this review
Dear MC We couldn't agree with you more. Please don't lose that friend you keep visiting. Hopefully now that you've had some time to get to know Oakland it will be one of your go to Cities. Sooooo much to do. Please let us know if there is anything we can do for you on your next visit.

"Beauty and amenities galore..."

5
02/01/2016

Really beautiful sunsets and morning sunrises glimmering on the waters right outside your windows. Birds playing in the water outside, sail boats sailing by while having breakfast. A great place to stay, very pleasant hideaway in Oakland's Embarcadero that provides the best breakfast package and quality you'll ever see. This place just proved to me that you can pay more, but it doesn't mean you will get more. You'll get more than what you pay for here. Thanks for the great service and experience...

MHochstatter, General Manager at BEST WESTERN PLUS Bayside Hotel, responded to this review
Dear Harrison, Thank you for a great review and articulate description of your stay. You're an excellent writer. The team prides itself on getting to know our guests and doing all we can to help them enjoy Oakland. We're 'Practicing the Art of Hospitality' It was great to have you as a guest and we look forward to your return.

"A ver y good hotel in Oakland"

4
31/12/2015

The hotel was very good. Personal is very kind and helpful. Installations aré good and rooms very comfortable. It is well located clase to Metro station., Also, the suelte service that is offered is useful.

"The best hotel I've experienced "

5
29/12/2015

When I first arrived, I wanted a suite. I had never been in a suite before and that is what I wanted at a reasonable price. Anne-Marie was the first receptionist I dealt with there. She is extremely accomadating. She placed me in a sweet suite. The suite had a whirlpool bath and was very quiet and a balcony looking right over the etchuary. This was absolutely comforting. The second pleasing receptionist I dealt with was Emmet. Both Anne-Marie and Emmet should definitely be looking at Management positions. They both know their jobs very well along with the hotel and the accomadations. They know how to make u feel comfortable at first sight, and they make you want to rent their even if it were a Motel 6. I would definitely recommend this hotel to anyone in any class of life, this hotel is accomadating to all. Very classy, and cheerful and accomadating. Hopefully, during your stay here you get to meet and work with Anne-Marie and Emmet. They will make stay a 100 times better. The breakfast they offer is wonderful as well. Thank you, Jennifer Mills

"Warrior Game - Hotel to go to"

5
28/12/2015

We needed a hotel close to the Oakland Coliseum. We tried out this hotel and were not disappointed. The hotel had a beautiful view of the water, with a view of San Francisco off in the distance from our balcony. The room was clean and the staff were very accommodating. The breakfast in the morning was plenty. Waffle maker, omelets, cereal, yogurt, toast, fruit, hard boiled eggs to name just some items. A great coffee maker that ground beans for the fresh coffee drinkers and hot chocolate made with milk for hot chocolate enthusiasts. I loved it. We would definitely stay at this hotel again and recommend it to friends.

"Great hotel on the grubby side of Oakland"

4
28/12/2015

We had no expectations when we booked the hotel. It appears to be an oasis by the water, in industrial Oakland. You can take a ferry to SFO - but we didn't try it, choosing to drive to SFO instead. Very good hotel for the price we paid. Big, comfortable room.

"A pleasant stay"

5
28/12/2015

We stayed for four nights in a spacious suite overlooking the water. The room was clean and everything worked. The lobby was clean with attentive and helpful staff. Breakfast was good. Best of all, sipping morning coffee by the water was peaceful.

"A GET AWAY"

5
27/12/2015

The Staff was very helpful with setting up my room. turning it into a Romantic place with candy, flowers, candles, a view of the bay area. Clean, nice and quit. look forward to going back and they also help with getting me a rental car last min...

"A hidden gem in the Bay Area"

5
27/12/2015

We found this hotel for our Christmas visit with relatives in the Bay Area. It is in an odd area--several hotels surrounded by what will be re-developed properties in a few yrs. What a surprise. Comfortable room, free wifi, excellent breakfast selections over 4 hrs each days. Coffee/espresso machine beverages 24/7. Much nicer product than the Holiday Inn Express for the same price point or less. The view was phenomenal--an unexpected treat to have such a nice watefront vista, to watch ducks and pelicans floating on the quiet waterway. Each room has outdoor seating, but because this is Dec. we didn't use it. In warmer weather, it would be a (+) feature. All this and less than 5 min. to the freeway.

"Great place to stay"

5
26/12/2015

This is our second time at this hotel and both times everyone was very helpful and kind. The place is pretty clean and the bed was very comfortable. The room was roomy and everything worked. This is a great place to stay in Oakland or if you are going to a Raider game. My only complaint is the breakfast. It states to be a "Hot Breakfast" but its just continental breakfast, with not much choice and the waffle maker very old that sometimes does not beep when done. But overall I would stay there again.

"Good choice for Oakland"

4
25/12/2015

Hotel is next to the 880 which is very busy but the sound proofing is very good, our room was on the side so could see the water and the highway but once the double glazed door was closed you could hardly hear the road noise. Check in was quick and easy, the room was large with comfy bed and HD TV with lots of channels. Breakfast was good with lots of fresh fruit and a different hot selection each day. Coffee / Tea and fresh fruit is available all day.

"Good standard "

5
24/12/2015

Incredibly helpful staff, Lady at the front desk Vanessa was outstanding. I Wasn't too keen on trying out a new hotel, but this one has changed that opinion. Nice view from room. We where initially after suit room, but these room were big enough to accommodate our needs.

"Excellent Hotel & Staff!"

5
21/12/2015

Strangely, I have never stayed at a Best Western Hotel prior to this. I had wrongly presumed Best Western to not offer the space and accommodations I prefer. When staying at a hotel, even alone, I always book suites - if at all possible, with separate sleeping quarters, living area, work area, and kitchen (with a full size refrigerator, stove, oven, and microwave). This way, I can have the benefits of home, away from home. I also book suites due to noise. I am a very quiet individual who is not only an extremely light sleeper, but VERY sensitive to sound and noise, and suites usually provide enough space to alleviate this issue (though it is becoming rarer to achieve this - no matter the hotel price I am willing to pay). I had been looking for a hotel to stay at near the airport for quite some time. I found none to my satisfaction. In a last-minute attempt (and the day I had to book a room), I luckily, came across this hotel. Why I never encountered it prior, is a complete mystery, as all of my searches of the area were rather thorough (perhaps all rooms were booked, and therefore, did not show). While the hotel does not offer suites or the other aforementioned amenities I usually choose, the reviews across the Internet, as well as traveler photographs, made my choice very easy. I nearly booked another hotel very close by and am very thankful that I found this one (the other was not even close in terms of quality). I admit that I was a bit nervous of my choice when pulling up to the hotel. This was not due to area or safety concerns. I was more concerned with whether or not the staff was professional, courteous, and kind, and if the room was as advertised. Let me say that as soon as the doors opened, I was impressed. Anne Marie greeted me with the warmest smile and demeanor - I do not know why, but I instantly knew that I had made the proper choice. She informed me of all the hotel had to offer - and it was genuine and personable - not once did it feel aloof, rushed, or scripted (as if she were simply going through the motions with another guest). Check-in was fast and the information, useful as well. Upon reaching my room, I was even more pleased. Every time I book a hotel (which is often), I always request a top floor, and a quiet location. The room was perfectly located and I was astonished that the staff had actually taken my request into serious consideration, and, complied (I even left a briefer than normal request, as I have experienced hotels that do not seem to ever attempt to accommodate these requests, no matter how expensive). Although the room was not a suite, I was impressed with its size. It was very comfortable in that regard. The view was lovely, the room was exceptionally clean (I inspect every area before settling in - it was one of the cleanest hotel rooms I have encountered), and the bathroom was spacious. I really liked the separate area of the toilet, with its own door. While not unusual, to have it isolated, completely from the rest of the bathroom, was great. I also am usually cold in hotel rooms - not so with this one. I was warm and comfortable at all times. I had read some reviews where guests complained of freeway noise. I heard none whatsoever, and my door directly faced the freeway (though I am unsure if all rooms do). Trust me, with my sensitivity to noise, I would have heard it if it were detectable or an issue. It was not, at all. Other pleasant findings were the Wi-Fi speed - I surfed the Internet without any lag, of various video, that I had to review for a project. I was shocked at its consistency and speed. The safe is a very nice touch and is usually not included at hotels within this rate range. The channel selection and television were excellent (though I did not see a DVD player - I am unsure if I simply missed it). The bed was so incredibly clean, cozy, and comfortable, that I fell asleep, immediately. I never fall asleep as soon as I climb into bed! It normally takes me 30 minutes to an hour to find sleep - even at home. Oh, and the "Guest Directory" included on the room's desk was so helpful. Anything that I had a question about, was covered within it. From the hotel's commitment to save water during the drought, its earth-friendly practices, breakfast and restaurant info - even shuttle information - all (and more) topics were covered. I never once had to call the front desk because of this well thought out, and concise directory. The hotel breakfast was also delicious with a nice selection. One thing to note: I always find myself awakened VERY early by housekeeping at hotels. We are talking as early as 6AM-7AM. If I am not awakened by the sound of vacuums, it is a knock at the door - regardless of whether or not I have the "Do Not Disturb" sign clearly visible. I heard none of this until a much later time at Bayside. And it was near check-out time and was also, very minimal. Another example of excellent staff? I had to grab something from my car and it was absolutely pouring outside. I was unprepared (I did not even bring along a coat). Xochiti (I truly hope I am not misspelling her name) lent me an umbrella to use so that I could stay dry. She also was kind enough to accommodate me with a later checkout (1 hour), in order for the rain to subside, so that I would not have to drive home in the unsafe downpour. I was truly thankful for this thoughtfulness. This review is rather long, but I had to share what a perfect stay I received. When in the area (perhaps, even when anywhere close to it), as long as the service mentioned above remains, this is the only hotel I will stay at. I have stayed at much more expensive hotels all over the world, and have not been more satisfied, in years, than I was with BEST WESTERN PLUS Bayside Hotel. Book here. You will not regret it! (P.S. I would pay extra if you could reserve a specific room at hotels. I never considered this, prior to my stay, here at Bayside. How great would that be?)

"Very Nice Hotel "

4
17/12/2015

Was in Oakland for a deposition and needed a hotel to meet a client and spend the night. Picked the Best Western Plus due to its reviews and it did not disappoint. Very updated, clean rooms and one of the best features were the sliding glass patio doors that opened so you could have fresh air. Take a room that views the water. Reasonable price as well.

"Pleasant Stay at the Bay"

4
15/12/2015

Enjoyed a four night stay here during a thanksgiving visit. Good beds. Nice breakfast. Great coffee. Easy free parking. Friendly staff. Clean facilities. Good restaurants nearby. We walked south around the bay in the mornings and enjoyed ourselves and felt safe. Pool and hot tub were nice. Really, no complaints whatsoever. Not inexpensive, but everything in the area worthwhile is a bit spendy. I'd stay here again.

MHochstatter, General Manager at BEST WESTERN PLUS Bayside Hotel, responded to this review
Dear Kwckham, Thank you for the nice review. Our staff will be glad to hear that you enjoyed your visit and we'll look forward to your next visit. Lots of people have been staying with us for the Warrior games, I wonder if that was why you were in town? We're only minutes from the coliseum, and if it's the Raiders that are more your style that works too. Our shuttle takes you to the BART station and you can ride in from there. Thank you again and enjoy the holidays.

"Great Stay"

5
13/12/2015

The staff was wonderful! I would recommend that everyone come and stay at this hotel. The view is beautiful, the service is great and you will have an overall good time. Special thanks to Emmitt and Maryann for making my long stay away from home a beautiful experience.

"Nice one day stay"

5
10/12/2015

My husband and I ended up finding this hotel after a long day of arriving in San Francisco for a Etsy Vendor event, which I was not able to attend due to the two ridiculously long lines and wait time and it was my birthday. This hotel caught our eye because it had a Jacuzzi tub, and that's always a plus for me! Once we arrived, the room was very clean and spacious. I couldn't wait to get in the tub, the jets are adjustable and weren't too loud either. The bed was comfy and the sheets were clean. They also serve complimentary breakfast but hubby and I got up too late so we didn't have many choices left by that time. The only con to this hotel is that it's right off the freeway so it can get pretty noisy. But I still highly recommend this hotel and would definitely not mind staying again.

"Very clean and friendly"

5
10/12/2015

Felt very clean and safe, since I was traveling alone safety was a big concern. The coffee bar and breakfast was one of the best I have seen. I will search out Best Western Hotels to stay at in the future.

"Perfect Game Day Lodging"

4
07/12/2015

Appreciated the detailed level of customer service at this hotel. The shuttle service was exceptional to and from the BART station, airport and Bevmo. Room was visibly spotless. Unfortunately, it smelled a bit like dirty socks or body odor (possibly the ventilation system?) but not bad enough to complain at check-in. The surrounding area is not great and it was expressed to us numerous times that walking further than a half mile from the hotel was not advised due to safety concerns. Quinn's Lighthouse was recommended by the hotel staff, however it was awful. Otherwise, the front office staff was great.

MHochstatter, General Manager at BEST WESTERN PLUS Bayside Hotel, responded to this review
Dear Angela, Thank you for the great review. We get lots of fans for the Raiders, the Warriors and the Athletics since the fields and court are all only minutes away. We hope you can return for another game. Sorry about Quinn's, we usually get good reviews but once in a while there is disappointment. We also shuttle to JLS and there are a ton of new options there. Thank you

"Great hotel and location"

5
01/12/2015

This is such a beautiful hotel and the location on the estuary is ideal. The room was one of the best I've been in. There is a deck so you can sit out with a glass of wine and enjoy the view of the water. The room was spacious and well appointed. Breakfast is served in a nice location with a view of the water. Coffee, expresso, etc. are available all the time.

MHochstatter, General Manager at BEST WESTERN PLUS Bayside Hotel, responded to this review
Dear Monty, Thank you for the great comments. Wine on the balcony with a view of the water's of the Bay. I think it's one of our greatest selling points. Also, thank you for the good call on breakfast. We are really trying to exceed expectations with our free breakfast and appreciate the feedback. thank you

"It Just Keeps Getting Better"

5
01/12/2015

This BW Plus hotel has long been a favorite of ours. The facility is magnificent and the staff is too. We plan trips to include a stay at The BW Bayside and we are always glad to be here. We feel like all the employees, shuttle driver through upper management our satisfaction their priority.

MHochstatter, General Manager at BEST WESTERN PLUS Bayside Hotel, responded to this review
Dear Luv4ag Thank you the Great Review. OAK is a wonderful little airport that matches convenience with efficiency. It could use a little sprucing up, but I understand that is soon on the way. We run a shuttle to the airport every hour on the half hour, and pick up on demand. We're not an airport hotel, but close enough to easily get to the airport, but have a great night's sleep the day prior. Thank you for your business and we will keep looking for you.

"Excellent!"

5
01/12/2015

Excellent! Wonderful hotel and staff with great complimentary amenities i.e. breakfast, wifi, parking, newspapers. Oversized rooms/bathroom with refrigerator and microwave and balcony facing the bay. Newly renovated. Comfortable beds Highly recommended!

"Excellent hotel and service"

5
30/11/2015

Wonderful experience at this hotel. Extremely spacious rooms and lobby. Excellent hotel service from front desk and the airport shuttle service driver Doris was extremely friendly. Excellent amenities and room was outstanding. Highly recommend this hotel.

"Expand your search"

3
30/11/2015

The pool of employees must be limited if these are all you can come up with. Either that, or there should be more time taken to TRAIN not only on their jobs and the wants of the owner, but what the job entails. Customer Service is essential in this type of business and in this case most of it is face to face. A home away from home or a place away from home to catch up and recharge should not be a challenge for the guest needing a temporary place to lay their heads.

MHochstatter, General Manager at BEST WESTERN PLUS Bayside Hotel, responded to this review
Dear Larry, Are you sure that you stayed with the Bayside Hotel in Oakland? One of the things that our guests nearly always report is that our customer service has been great. I know that we really try and focus on making our guest's stay experience top notch we go above and beyond with attempting to exceed expectations. Also, you didn't mention the size of our rooms or the great views from the balcony, or the value we offer because of our free breakfast, free internet, free parking and free shuttle. Strange because usually these things are top of mind. Hopefully you can stop by and have a great experience. We'll double check our records too and make sure you were here. Thank you

"Great Little Gem"

5
29/11/2015

Pleasantly surprised with this wonderful bayside gem! The common areas of the hotel are lovely. Rooms are very clean, large and have very nice decor. The staff is wonderful and welcoming. The only disappointment was the breakfast. The hot items tasted pre-made. The items were nicely displayed and the eating area has a nice view. Overall an excellent experience while visiting family in Oakland.

"Airport close"

4
29/11/2015

Just used as a close to the international airport in Oakland, Ca. while going and coming back from Belize. Had first floor rooms both times that were typical BW. I don't really have anything else to say about it but I need to use 200 characters for this to process, lame.

"Very Nice Experience"

5
23/11/2015

We stayed at the Best Western PLUS Bayside Hotel, Oakland for three nights and had a very nice experience. The staff, public areas, rooms, view and location were great. We were very pleased and will come back soon.

MHochstatter, General Manager at BEST WESTERN PLUS Bayside Hotel, responded to this review
Dear Andrew, Thank you for the nice review and we're glad you enjoyed the three days you were here. Come back next time and stay a week! There's so much to do, not only in Oakland but the city across the bay has some cool things too. See you soon and thank you again for comments.

"Fantastic Hotel"

5
21/11/2015

First noticed this hotel on Trip Advisor.com and decided to stay here because of all the great reviews the hotel received. Once again I was not disappointed. We had a 2 bedroom on the first floor facing the 880. Slept great not being affected by any noise from the freeway. The hotel has a free breakfast that changed items everyday of our 7 day stay in Oct 2015., food was very tasty and always hot. Coffee was very good. My daughter loved the waffles.There was a very nice pool and hot tub facing the water, this was located at the Baysides sister property.(Executive inn) which is a very short walk away and open to all guests of the bayside. Executive Inn also had a steak dinner that was flawlessly prepaired by there bartender and cook Howie.Ihave never had a better steak anywhere for any price and this one was only $15. Al the staff at the Best Western Bayside were very helpful and friendly both on the day shift and the night shift. Employees I had dealings with included Jay,Emmitt and an extremely helpful girl named Xiachi ( I hope I spelled her named right) They had wonderful people operating the shuttle that will take you the ferry at Jack London square, Lake Merritt B.A.R.T or the Oakland airport. We liked to take the very relaxing ferry into San Francisco the most. The whole staff here works together like a family and was very much appreciated.The ultimate credit for all has to go to the manager of these two properties who has put the whole thing together. If I return to the San Francisco area I will consider staying nowhere else. Great Job all

MHochstatter, General Manager at BEST WESTERN PLUS Bayside Hotel, responded to this review
Dear Henry, Great review and thank you. You hit the great breakfast, the dinner deal at our Sister hotel the Executive Inn & Suites and a whole bunch of other great stuff. Thank you We hope to see you again real soon and again, thank you

"Good Quality Large Rooms"

5
20/11/2015

I chose this hotel after reviewing other reviews on Trip Advisor. The rooms are very large, there is 24 hour specialty coffee tea and hot chocolate, the breakfast quality is good, and the staff are extremely friendly and helpful. I enjoyed that there are park benches at the water's edge to go sit and relax, as well as a public waterfront beach trail to walk. The only negative is the sound of the traffic. It never ends. Now if you are one that can take the sound as white noise - then you are all good. I do recommend that you request a waterfront or partial waterfront view room.

"Perfect spot for a weekend in the City!"

5
18/11/2015

We were in town for a Raiders game & found this Hotel much more comfortable & convenient than expected! We stay in Best Western's regularly & this is definitely one of the nicer ones we've ever seen! The view over the Bay is great - the location is great. Can't ask for more! The ladies checking you in were both pleasant & helpful - - will most certainly return! (no restaurant on-site & the one next door isn't really a restaurant - go elsewhere)

"Great hotel"

4
17/11/2015

The staff is great, the accommodations are great. And the view from the balcony great, fabulous place to watch a sunset. The rooms are large with comfortable beds and big bathtubs. I will note, the hotel is in a bit of a funky area. during the day it's great. A few restaurants within walking distance and nice walking path along the water. But I'm not sure I would go out alone at night in the area. It is very close to Oakland airport . Also, it is on the pricy side for a best western.

MHochstatter, General Manager at BEST WESTERN PLUS Bayside Hotel, responded to this review
Dear CWildLake, Thank you for the nice review and we're very glad you had an enjoyable stay. I've been running the property going on 7 years now and I actually live on site. I would much rather be in this location than directly at the Airport or in Downtown. Being on the water's of the Bayside and right off the 880 freeway we get the best of both worlds. Great Views and freeway close. As far as a value, when you compare the property to bigger branded hotels remember that we give Free Breakfast, Free Internet, Free Parking and that shuttle. You're absolutely right, we're not your typical Best Western. Thank you for staying with us and we look forward to your next visit!

"THE BEST PLACE TO STAY BY THE BAY"

5
16/11/2015

I was really impressed with the service I was given. I was greeted by Jay and Emmett when I arrived. I can not believe that everyone was so happy and seemed to enjoy their job. I loved the breakfast; a little for everyone. I was lucky to stay during a Oakland Raider home game. I myself, being from TEXAS, was really impressed to see all the fans. If I do ever return to the Oakland area, this is the place to stay. Oh and one last thing, please broadcast the DALLAS COWBOYS, I'm from Texas, we love our football.

MHochstatter, General Manager at BEST WESTERN PLUS Bayside Hotel, responded to this review
Dear Movie16Girl, Great review and thank you for staying with us. I can just hear that beautiful Texas accent. Great comment on Jay and Emmett, they are two of the best and really enjoy helping people. We look for people that like people and when we find them we ask them to join the team. We're glad you had a great time and we look forward to your return.

"On the bay, by the highway and not noisy!"

5
14/11/2015

The Best Western is a fantastic location for access and stay. It is near the freeway and just a short drive to downtown, but best is it is on the bay so nice view to sit out and enjoy. Was told a continental breakfast was included, however that was not true... their idea of a continental breakfast is a full breakfast! Scrambled eggs and hash-browns one day, Mexican Omelettes the next! You can even make our own waffles! The bed was very comfortable and the room and bathroom were very clean. If I have to give a negative, it would only be there is no robe hook in the bathroom, that's all I can say bad, and that may have just been my room!

MHochstatter, General Manager at BEST WESTERN PLUS Bayside Hotel, responded to this review
Dear Barbara, Thank you for the great review. We have a new breakfast attendant and she's doing such a great job. I encourage everyone who enjoys our breakfasts to tell Gabby how much you enjoy her efforts. She's doing such a great job. Thank you for your time and we look forward to your return.

"Great view from balcony"

5
13/11/2015

Nice,clean and huge rooms. Close to the ferry for transportation. The staff was quick to solve any problem that i had.venessa made me feel like a made a friend for life. I would recommend this hotel to anyone.

MHochstatter, General Manager at BEST WESTERN PLUS Bayside Hotel, responded to this review
Dear Ray, Thank you for the Great review and for the shout out to Vanessa. She'll be happy to hear that you enjoyed your stay and that she was instrumental in making you visit that much better. I'll be sure to let her know she has a new BFF. We look forward to your return visit.

"Take the ferry and save hundreds of dollars."

5
11/11/2015

My wife and I decided on a 24 hour mini vacation, and thought SF would be a great place to spend it. Mainly because our daughter, son in law and granddaughter live there, and it's only a 75 minute drive from our house. After reading reviews of SF hotels (most of which we've already stayed), I was starting to become discouraged at what seemed to be exorbitant prices. It was then we considered Oakland. I asked tripadvisor for the #1 hotel in Oakland, and the Best Western Plus Bayside came up. In short, this property DESERVES it's number 1 ranking! We were greeted warmly on our arrival, and check in was a breeze. The lobby area is elegant, yet friendly. Upon check in, we were advised that coffee was on the ready 24 hours a day, and that there was fruit and other snacks (complimentary) available in the food area/lobby. Also, breakfast was included in our room. We got to our room, a 3rd floor king overlooking the water. The room is nice sized, and well appointed. The bathroom must have been remodeled recently, as it is much larger than a typical hotel bathroom, with a separate WC, and appointed with upgraded features throughout. The room included a microwave, extensive coffee/tea bar and mini refrigerator. Although we only spent one night, we both commented that we'd be comfortable spending a week in this room. Going through the sliding glass door, we were treated to a decently sized semi-private balcony. Enough room for two chairs and a table, with room to fit a few more people standing. The view overlooked a Coast Guard island, but the water is nice and wide, with views of San Francisco. Definitely a plus! Although we didn't interact much, the staff was extremely friendly and attentive to all our needs. Free parking is another perk you won't find on the other side of the bay. Don't let the neighborhood deter you: we always felt safe. After having spent dozens of nights in The City, I can honestly say this was a $500-700 room in San Francisco, depending on location. We took the ferry (a beautiful 15 minute ride on the water) for about $5 each way, and avoided all the traffic and parking hassles downtown. The Best Western Plus is definitely our first choice now when visiting San Francisco and the outlying area!

"Guest Belongings Not Sent to Lost N Found but Kept By Staff"

2
10/11/2015

This hotel is not in an area were one would feel safe walking along the wonderful path by the bay side at night. It is definitely in area were one must be cognizant of their surroundings. However, on the inside of the hotel, a much safer, clean and inviting atmosphere exists. It is only slightly inconvenient that the facility advertises a pool and sauna on it's premises, but these amenities are actually at the sister hotel next door. The biggest upset to this family was the dishonesty exhibited by the staff after our departure. A very nice coat had inadvertently been left in the closet, yet within less than 48 hours of contacting the hotel I was informed that there was nothing fitting my description of this nice coat in their "lost and found" and that perhaps I had misplaced the item. Had it not been for the wonderful temperatures in the area on the day of check-out, I would have needed my only coat I brought and recognized immediately that I had left it in the closet in our room. It was very much insulting to suggest that I probably had misplaced it. I guess if you stay at this facility and don't particularly care for items that were accidentally left behind, then you will enjoy all that this Best Western Plus has to offer.

MHochstatter, General Manager at BEST WESTERN PLUS Bayside Hotel, responded to this review
Dear Christy, We are sorry to hear that your coat has been misplaced and sad that you think our team member took it. Your room attendant has been with the hotel for many years and has proven time and time again to be honest and trust worthy. In fact, it was just three weeks ago she returned a large sum of money a guest had left behind in the room. We will keep an eye out for your coat and hope that it will turn up soon. Thank you

"Relaxing Water Views"

5
10/11/2015

Don't let the location fool you into not staying here. The views are amazing, the rooms were large, clean and perfect for us. We can not wait to go back there. All of the staff is very helpful and nice.

"Truly amazing in many ways"

5
09/11/2015

We stayed for one night in order to attend my old friend's wedding ceremony. The room was so clean and organized nicely so we could get a good rest before the party. Also, everyone was so nice, and especially the guy at the front desk, whose name was Emmett, was very friendly, polite, and so helpful for our multiple needs, such as extra blankets, free shuttle to the station, and so on. I strongly recommend this hotel to stay.

"Don't Pass This One Up!!!!!!!!!!!!!!"

5
08/11/2015

I was in love from the moment we walked into the beautiful modern lobby and were greeted by friendly desk staff. We arrived to our bayside room with large slider doors and patio overlooking the bay. Our room was large and roomy. We had a fridge and microwave that were both used for our three day stay. The large pretty bathroom was to die for with walk in shower and jetted tub. Everything was clean and wonderful. Beds and pillows were wonderful so we slept like babies. Breakfast was a feast! By far the best hotel breakfast I have ever had. Did I mention the coffee bar that is available 24 hrs with any flavor you desired?? We enjoyed the free shuttle over to Jack London so we could hop the ferry and head for San Fran for the day. Free parking! WE WILL STAY HERE AGAIN!

"Perfect location"

5
08/11/2015

This hotel is right between Oakland Airport and Jack London Square. The hotel sits next to a body of water and offers a wonderful view of downtown SF and Oakland. It was a great stop has my travel was to go to Yoshi's to hear Judy Collins sing. A wonderful quick trip!

"Very Pleased"

5
03/11/2015

This hotel couuldn't have any better employees from a visitor's point of view. The room was impecably clean and very comfortable. The entrance is very inviting and the lobby with fruits and cold water avaiable at all times was great.

MHochstatter, General Manager at BEST WESTERN PLUS Bayside Hotel, responded to this review
Dear Very Please, Thank you for the great review. The team works very hard to make each stay memorable and I'll be sure to share your comments. You make a great point that even though we don't have a restaurant we try and have something available throughout the day to satisfy. We just installed a new coffee machine that is available 24 hours a day which provides freshly brewed coffee, cappuccino, hot chocolate and a few more choices. We look forward to your return.

"GREAT PLACE TO STAY IN THE S.F. BAY AREA!"

5
03/11/2015

Employees are fantastic! Emit on the front desk is extremely helpful, going out of his way to ensure the guests are well taken care of. Gabriella, the woman who handles the complimentary breakfast, is always pleasant, greeting everyone with a smile, and making sure whatever the breakfast is that morning is well stocked, hot food is hot, and cold is cold. The complimentary shuttle service to Jack London square, Oakland airport, BART, etc. is a great time and money saver. While the view at the front of the hotel is of I-880 and railroad tracks, the rear is beautiful, looking across at Coast Guard Island, marinas, and the San Fran skyline. S.F. is a short ferry ride from Jack London, and BART is an even shorter trip. I had a 2 week stay on business, and when I have to come back to the Bay area, I intend to stay here!

MHochstatter, General Manager at BEST WESTERN PLUS Bayside Hotel, responded to this review
Dear Bob, Great comments and thank you for the shout out to our staff. They always like to hear that the work they are doing is appreciated. Also, you point out our convenience to San Francisco and how easy it is to get into the City from Oakland. We're also one of the only hotels in the area where you don't have to have a vehicle. We'll pick you up from the Oakland Airport, and we'll take you to BART or the Ferry at JLS and from there you can get almost anywhere. Again Bob, thanks for the great review.

"San Francisco "

4
01/11/2015

We decided to visit and made no previous reservations. All places were booked except this one. SCORE!! King bed on lake side with free breakfast. This place is beautiful with a bathroom straight out of HGTV. Staff was friendly and amazing. Wish the dog didn't have to spend the night in the car. They don't allow pets. That was only down side. Will come back though.

MHochstatter, General Manager at BEST WESTERN PLUS Bayside Hotel, responded to this review
Dear Deborah, Thank you for the great review and also, Thank You for respecting our pet policy. One of the issues today with pet owners (and I'm a pet owner) is that people are taking advantage of the ADA laws and telling hotel operators that their pets are "service animals" and then bringing their pets into hotels. This is causing a lot of issues that if guests would just follow the rules, all would be well. Sorry to spout but it's really becoming an issue. BTW, a new Pet Hotel just opened up around the corner from us and I had to travel with my pet it would be a great alternative. Unfortunately, they don't allow humans. Hope to see you again real soon

"BEST Best Western"

5
29/10/2015

AWESOME staff and AWESOME rooms. The shuttle service was good. You could almost go anywhere..... within reason. I will highly suggest this location to my company and any other companies that are looking for a place to stay while doing business here in Jack London square.

MHochstatter, General Manager at BEST WESTERN PLUS Bayside Hotel, responded to this review
Dear Danette, Thank you for the great review. The team works very hard to make sure each stay experience is personal and memorable. We will make sure they know how appreciative you were and the great review you gave. Thank you and we look forward to your return.

"Great stay"

5
28/10/2015

This hotel is everything reviewers said it would be. The room was spacious and the waterfront view was lovely from our balcony. Staff was very helpful...gave maps and directions, printed our boarding passes and arranged for shuttle rides. Parking was free as was the breakfast. The hotel is about 10 minutes from downtown Oakland and about 10 minutes from the airport. A free shuttle takes you to the airport or to Jack London Square where you can catch the ferry to SF. FYI... the hotel is in an "industrial area" and not really within walking distance for restaurants or shopping but it was quiet in the hotel. If you have a car, it is convenient enough. We stayed 3 nights. Each was a different price. I would defiintely stay there again.

MHochstatter, General Manager at BEST WESTERN PLUS Bayside Hotel, responded to this review
Dear Linda, Thank you for the great review. You're right about the "industrial" look because we're right off the freeway.(or Freeway Close) But we have to also give time to the back side of the hotel which looks out over the waters of the San Francisco Bay. You can watch the sunset over the skyline of San Francisco. That's why we put a lime in the rum and coke. A little bit of sour makes the sweetness soooo much better. Great mention of our shuttle and Jack London Square. There are some many new restaurants down there that there is sure to be something for everyone. And if it's activity your want, there's Paddle Boarding, Kayaking, Bocce Ball, Bowling, Bike riding, Sailing, phew I'm tired of just writing them all. Have a great visit. Look forward to having you back.

"Straight out of Oakland!!"

5
26/10/2015

Went to Oakland for the Raiders/Broncos game. Stayed at the Best Western Bayside. Really an excellent choice. Shuttle from the airport to the hotel, easy check in very nice and helpful front desk and an absolutely terrific (huge) room with a beautiful view of the water, a really good breakfast downstairs with a well thought out coffee bar. Everyone that worked there went out of their way to be helpful and were very nice. A shuttle will take you to close by locations or to the BART station and pick you up when you call. The only thing that may be missing is a full service restaurant close by. However go next door to the sister hotel and steak or salmon dinner cooked by the bartender and really really good is only $15.00 All in All a great choice and we will be back soon. Go Raiders!!!

MHochstatter, General Manager at BEST WESTERN PLUS Bayside Hotel, responded to this review
Dear Expat, Thank for the great review. You nailed exactly how I'd use our hotel if I was coming to Oakland for a football game. You saved a ton on money by not having to rent a car. Football Fans, the Super Bowl is just around the corner and again choosing our hotel is a good call. I understand the savvy football fan will take Amtrak to the game and BART to SF for the NFL experience. We look forward to seeing you all in February

"Una estancia exellente!"

5
22/10/2015

Staff here are just great. To a person,tried to make the stay a little better. And the folks here really went out of their way to accommodate special requests. Specifically, Jay & Emit. Lots of places in The Bay Area are not that ready and willing to help their travelers out. The rooms are spacious enough, and if you get one with a bayview, you are in for a treat. The Breakfast buffet is good. Cocktails and munchies adequate at the bar next door. Did not eat dinner here, so I won't comment on that. The location is outstanding, and if you get lost in Oakland, it is usually pretty easy to spot the hotel in the city landscape. It is a prominent landmark on the water!

MHochstatter, General Manager at BEST WESTERN PLUS Bayside Hotel, responded to this review
Dear Teresa, Thank you for the kind words and for knowing everybody's name. You're good with names. One of the things our team does well is help with getting around or recommending one of the great restaurants Oakland and Alameda has to offer. If you're not from the Bay Area it can be daunting to decide on where to eat. We hope to see you again real soon!

"Wow!!!!! Premium Customer Service"

5
21/10/2015

I don't even no where to start. Our stay was fantastic Service was great. The hospitality was exceptional. The front desk,shuttle drivers, and Yanett serving breakfast each morning. Our stay was great. We will be back

MHochstatter, General Manager at BEST WESTERN PLUS Bayside Hotel, responded to this review
John, Thank you SOOO much for recognizing our break attendant Yannette. They work so hard to put together the breakfast for everyone, keep the area clean and make sure the coffee is hot. Sometimes they get taken for granted. Remember mom making breakfast for you and then you head out the door for school without even a thanks? Our breakfast staff really appreciates the praise. They thank you and so does your mom!

"Very attractive hotel near the freeway"

4
21/10/2015

This is a nice hotel. The lobby is gorgeous and the staff are friendly and helpful. My room was huge and attractively decorated, with a beautiful view of the water. The neighborhood seems a bit sketchy, but it's quiet, close to the freeway, and convenient to downtown Oakland. Breakfast was adequate, if nothing special, and served in a nice lobby room with a great view. Downsides: Very limited parking -- I had no problem finding a spot when I checked in, but when I went out and returned later, I had to park way the heck down by the Motel 6. WiFi kept cutting out and was basically unusable (I didn't bother reporting the problem, as I was only there for the one night). Price was a little on the high side. Still, if I needed a room in this part of Oakland, I'd happily stay here again.

MHochstatter, General Manager at BEST WESTERN PLUS Bayside Hotel, responded to this review
Dear vgshea Thank you for the review and we look forward to your return. Occasionally a property of our size will have an internet access point freeze up on us and we'll need to identify the issue and reboot. It' happens at home as well. We recently upgrade our system to the best products available so there really shouldn't be any long term issues. Regarding our free parking occasionally its seem everyone staying with us drives in. Other times we can be full and you couldn't tell by our parking lot. If you're visiting from out of town and you have flown in, remember we provide a shuttle pick up from the Oakland Airport and then we'll take you to BART. Many times our guests have no need for a vehicle. Again, thank you and we look forward to your return.

"Comfortable and Convenient"

5
21/10/2015

This Best Western Plus was one of the best hotels I have stayed in for a long time. It was well situated on the Embarcadero of Oakland, close to downtown and close to many attractions: Jack London Square and Merritt Lake. The facility was beautiful and the accommodations were very comfortable. I will return again.

MHochstatter, General Manager at BEST WESTERN PLUS Bayside Hotel, responded to this review
Dear Linda, Thank you for recognizing that the Bayside is a level apart from the typical Hotel. Our team works very hard to provide exceptional service and a superior product. We look forward to your return. Also a tip. If anyone has a special concern or request please call us at the front desk. We enjoy a service challenge and we pride ourselves if we can make a difference in their stay. We also like to get to know people....we're people people. Thank you

"SF Concert goers"

4
19/10/2015

My boyfriend and I went to a music festival on Treasure Island. We purposely choose not to stay in the city and choose to stay in Oakland. We didn't want to deal with the bustle in SF after the festival. Boy did we make the right choice! The Best Western was the perfect alternative. We would set this up again.

MHochstatter, General Manager at BEST WESTERN PLUS Bayside Hotel, responded to this review
Dear Ryan, It's so good to hear that you had a great time. I hope the concert was enjoyable too. So many of our guests are saying that they are glad they decided to stay on the other side of the Bay even if they are going to San Francisco. We'll take you to the Lake Merritt BART station and then you're only 10-12 minutes from Downtown. In addition to all the great things that are going on in San Francisco check out all the festivals and events in Oakland. I am continually amazed in the diversity and breath of all that is offered. Again, we are so glad you enjoyed your stay and we look forward to your return.

"EV Drivers Beware!"

3
18/10/2015

I have written many reviews for Tripadvisor, and up to now, have only written to give positive feedback, but I need to send a warning to any other guests who mistakenly assume that the charging station at this hotel is for the use and convenience of their guests. We have stayed at this hotel at least 4 or 5 times for business meetings in the Bay Area and have just left the hotel after a 3-night stay. Unfortunately, it will be our last visit. One of the major reasons we stay here is because we have a Tesla and require the use of a charger during our stay. Every day, beginning with check-in, we were told that the charger was in use by the front desk clerk clerk and that he would "let us know when he was finished charging". There was a second employee using the charger during the evening hours. We were able to connect the first day in the late afternoon and, as we always do, kept track of our charging app so that we could immediately go down and disconnect when we where through; when our app signalled us that charging was complete we immediately went down and disconnected. We came back from a business meeting on day 2 and were, again, told we could have the charger when the employee's "car was done charging". We waited until called at which time we went down and plugged in our car; fifteen minutes later my husband checked the charging app and discovered our car was no longer charging. He went down and found that the other employee had unplugged our car and plugged in his own. They claimed that our car was done charging because the charging port was flashing and we explained to them that the Tesla "flashes" while charging and is fullly charged when the light goes solid. My husband wrote a reasonably polite letter, considering the inappropriateness of the employee's action, pointing out that removing someone else's charging cable violated all the rules of EV etiquette. May I also point out that both of the employees' vehicles were hybrids which means that charging their vehicles is a luxury; our car is fully electric which dictates that a charge is a necessity. We will not be back!

"Oakland flight to Belize"

5
18/10/2015

This hotel was awesome. I messed up the date on my reservation, by a whole month! When we showed up at the reservation desk, I did not have a room for the night. As we had a 6AM flight the next morning, I did not really want to drive back home and get up at 3AM. The hotel desk was so very helpful, she arranged for us to have the last room. At 9pm it was cleaned and we were able to stay for the night! We will be back for the "mistaken night", just to enjoy! I really appreciate what the desk clerk did for us that evening!!!!

"Trouble with service dog"

2
16/10/2015

We were traveling from Columbus Ohio to attend a National Board meeting for a major nonprofit organization that provides service dogs to the disabled. We decided to spend three days in Oakland to visit our son and chose this hotel because of the favorable reviews. The reviews indicated that a third floor room is a preference to enjoy views of the waterfront. Consequently, my wife requested a third floor room and we were excited to check in at 3 PM and get some rest after our long trip. However, the service desk manager (Jay) took exception to our service dog and indicated that we were not allowed to have our third floor room because of their pet policy. Jay explained that we should have previously indicated that we were arriving with a service dog and would've not been allowed to reserve a third floor room. I tried to explain to Jay that the ADA law does not require us to indicate a service dog will be traveling with us and furthermore a service dog is not a pet. Jay very rudely told us that if we were going to stay in his establishment it was going to be on the first floor or he would find us another hotel. Being the President of the Regional Board for Canine Companions for Independence, I am very familiar with the Department of Justice laws as it relates to service dogs under the ADA legislation. I printed the relevant section of the ADA laws and try to explain to Jay that he cannot discriminate access to the third floor because of my service dog. Jay blasted me again saying that I was being demeaning to him and that he knew the law and was going to ask me to leave his hotel. Additionally, I talked to the corporate Best Western customer service agent who also stated that they could not overrule the local Best Western franchisee's pet policy. I must say, this is beyond belief that a major hotel chain is unfamiliar with the ADA laws. A service dog is not a pet and cannot be used as the source of denying equal access. We had to wait 2-1/2 hours until a room was cleaned on the first floor. It was extremely stressful for my family and we were required to check in to the first floor room adjacent from the service desk. Later that evening I was able to reach Jay's supervisor by phone who completely understood and corrected the situation by moving us to our assigned room on the third floor. Now the good, this hotel has a great staff (other than Jay) is well located, clean and great views of the water (if you are above the first floor). If I did not have the terrible experience with Jay I would give them a 4-5 star review. Sadly, Jay made our stay a bad experience. An experience that I have not encountered since being a quadriplegic with a service dog. In my opinion, Jay should not be behind the service desk (maybe behind a broom but not behind the service desk). He was extremely rude and was extremely uninformed with the federal ADA laws.

"Not interested in customer service."

2
13/10/2015

It's too bad this hotel management is not interested in customer service because the rooms are beautiful. First of all, when you book a water view room and are paying $250 a night, you shouldn't have the loud freeway in your view. The website should say "partial view" or "side view" so you can choose what you are paying for. Second, if you are offering a shuttle service every 30 minutes to Jack London Square you should make sure your customers can take that shuttle. After a seven hour drive we wanted to relax and take the shuttle to eat. We were told by the girl at the desk that she was told not to let any more people take the shuttle because they had too many stops already. It was 7:30pm. You should accommodate your customers. SO we had to get back in the car and pay for parking at the square. The room smelled like dog, we opened the slider to get fresh air in, which helped the smell. When we were checking out, we let the girl at the desk know we were disappointed and she said the manager was busy at the moment, but she would make sure to have the manager call me to discuss the situation. I never got a call from the manager. No surprise. I would have considered coming back if the manager cared enough to follow up and do something so we would be satisfied, but we will not be back.

MHochstatter, General Manager at BEST WESTERN PLUS Bayside Hotel, responded to this review
Dear Lena, It seems that we got off on the wrong foot and so we apologize that you were not entirely happy with your stay. Our team works very hard to make each guest's experience enjoyable and we will continue to do so. Most of our guests find our shuttle service to JLS a real convenience. We run the shuttle every hour, on the half hour. At the top of the hour it goes to the Oakland Airport, again many guests find that service extremely helpful as well. We do run with appointments as there is a large demand for the service. If the shuttle is full, we have a great number of Uber drivers in the area. Again, we apologize that your experience was not exactly what you had desired, however I am certain that if you book a return stay you will find we are extremely concerned with you happiness. Thank you and we hope to see you again, soon.

"Oakland Game"

4
13/10/2015

When we exit the area was not that beautiful, it took us to some ugly streets. We were kind of scared because we were not from Oakland. As soon as we arrived at the Hotel it was very nice. Its by some train tracks, and the port. The staff was so helpful and gave us maps and places to visit. its near the ports, the view was beautiful. The hotel is near Jack London a tourist place, about 4 minutes drive. Jack London had stores, Restaurants, music to dance. You also can take the ferry to San Francisco. We would stay again for more time. It was our first time in Oakland, we were there to see the Raiders play. We like the service and the rooms were clean. Room temperature was perfect. Even thou it was by the train tracks and port it was very quiet an peaceful. Breakfast was good especially when we were able to enjoy it by the bay. Definitely book this hotel again.

MHochstatter, General Manager at BEST WESTERN PLUS Bayside Hotel, responded to this review
Dear Eva, Thank you for your comments and we're glad you enjoyed your stay. Sometime you find a diamond in the rough which makes the experience even that much more special. Our team is dedicated to making your stay enjoyable. We hope to see you again soon. Thank you

"A great Bay Area stay"

4
13/10/2015

This is a great hotel and a good price for the bay area. Only a 10min, drive to SF yet Oakland has a charm of it's on. The room was much larger then expected and the photo's do not capture how spacious they are. They have a lot of room for travel bags. The bathroom was as the best I have experienced in most all the hotels I have stayed in over the yrs. bath and shower separate, toilet with door, soft towels and nice soaps. Breakfast laid out nicely with fresh items and a view of the water. Room service tops and I did not hesitate to leave a good tip. My husband also agrees with this review. One downside. I used a rewards gift card with a number that was emailed to me from BW since I am a rewards member. The front desk accepted this not with the best effort. I gave him the whole page however when I checked and about an hr. on the road I noticed they did not give me the discount. I called and was given directions to email the rewards # since they "Lost" the page. It did not go through however I am sure BW will take care of everything as I made contact again. I have been a BW rewards member almost exclusively for over 15 years and they always correct any complaints. After all staff were good and things just happen. Only mention this if others are planning to use their rewards at BW's anywhere. Will recommend anyone to stay at Best Western PLUS Bayside Hotel, Oakland. Janis

MHochstatter, General Manager at BEST WESTERN PLUS Bayside Hotel, responded to this review
Dear Janis, Thank you for the great review and we apologize for the mix up with the reward points. Those points are so precious that we treat them carefully. I hope everything balanced out on your account, so please call if they did not. You did a great job of describing our rooms for future guests. We appreciate the help and thank you for your business. Hope to see you again soon!

"Happy with our stay"

5
06/10/2015

We had a room with a water view. The room was large, had a very comfortable bed, good bathroom with separate shower, coffee, good towels and good amenities. Room safe, fridge with free water. Fruit and coffee, including espresso, in the lobby. Plentiful buffet breakfast. Service was excellent. I definitely recommend this hotel. Free parking and wifi.

"Great rooms, comfortable beds, nice breakfast"

4
05/10/2015

We stayed here to make the most of a weekend in SF. We were easily able to get the BART or the Ferry into the central tourist area. The BaRT is ten minutes away in a taxi. We had our little girl with us (2) and the receptionist Martha was really helpful and suggested that we visit Fairytale Land - a lovely half day spot for children under ten. Breakfast at the hotel was fine. No dinner but you can go to Quinns Lighthouse - just up the road which has live music and great burgers and a good selection of Ales.

"Better than expected- Great!"

5
05/10/2015

I booked this hotel not knowing the area - I really didn't want to stay in a concrete jungle near the airport. I was worried because it is right on the freeway. I loved the location because it is so easy to get anywhere. Our room faced the water and it was great. We watched the sunset against the skyline of San Francisco and the crews when they were practicing in the morning. The hotel itself was very comfortable and welcoming. I love that they always have fruit and coffee and tea available. All and all a great experience.

"Great spot"

5
03/10/2015

An excellent BW hotel---comfortable, convenient. BE SURE to request a water view room though. The city side is noisy. There is easy access to transportation and great restaurants. Iti suitable for business meetings and the staff is exceptionally helpful.

MHochstatter, General Manager at BEST WESTERN PLUS Bayside Hotel, responded to this review
Dear Kenneth, Thank you for the great review. As you indicated we are EXECELLENT for Corporate Meetings and travel. We have over 4,000 sq. ft. of meeting space available to us and we excel at meetings. Just call and you'll be connected to a meeting planner professional. Regarding the "noisy" side of the hotel, I'm going to bet that you were on the waterside. We only have two bedded rooms on the "City" side and with the air conditioner on and our insolated windows, it's not easy to hear the freeway, but it is there. Many people have stayed on the City side and have mentioned that they immensely enjoyed their stays. Again, thank you for the great comments and bring on that Corporate Business.

"nice room and views but over priced"

4
01/10/2015

Pros: the room was good size with nice furniture and a very comfortable bed. The sunset was beautiful off the patio, and the room was quiet when the patio door was closed, The air conditioning worked well and was quiet. The Jacuzzi tub was nice. The hotel is easily accessed off the freeway. A USA Today newspaper was freely available. The staff were helpful. The WIFI was fast. Parking was free. Cons: the room was expensive ($257 with tax) and the breakfast was rather meager (hot food consisted of sandwiches with biscuit, fried egg, and sausage and make-your-own waffle) compared to other higher end hotels I have stayed at. There was only one sink in the bathroom and the toilet was located in a separate small room accessed through a heavy door. Light switch for toilet was adjacent to the sink. As the hotel is 100 yards from the freeway, when the patio door was open there was considerable noise where we were (on the end units). The television was rather diminutive given the room size.. The fitness room was small with a single treadmill, stationary bike, and elliptical. There was a set of cables and a few kettle weights. We came back to the hotel around 930 on a Monday evening and the lot was full. We had to park in the lot in front of the Executive Inn, at the opposite end of the hotel from where our room was.

MHochstatter, General Manager at BEST WESTERN PLUS Bayside Hotel, responded to this review
Dear WStaso, Thank you for the great review. I can see that you are a seasoned reviewer and that you must travel quite a bit. You mentioned that the hotel was over-priced. I just want to point out that we work very hard to make sure that while we stay competitive in our pricing, we also offer a significant value to our guests. This is how we turn price conscience travelers in to our loyal guests. Whether traveling to the Bay Area, Oakland or San Francisco the economy is booming and the price of travel is rising. However, included in our daily rates is a Free Breakfast, Free WiFi, Free Parking and our shuttle that will drop you off to a number of locations in the area. Together those amenities alone add value of $65 to $180 depending on which hotel you compare us to. Anyhow, I though you'd like to see that staying at the Bayside offers great amenities.