Best Western Plus Hotel Carlton,  Annecy

4.0/5  - based on 531 guest reviews.
5 Rue Des Glieres, 74000, Annecy, France - See map
+33 4 50100909 +33 4 50100960

Destination

Dates

Your room

> Room 1

1 adult

 

Hotel advantages

  • Air conditioning
    Air conditioning
TripAdvisor Traveler Rating
based on 533 traveler reviews
See more comments >>
Photo gallery :
Just outside the Medieval City, the Best Western Plus® Carlton Hotel is ideally located in the heart of the town, just a stone throw away from the breath taking panorama of the Annecy Lake and its mountains. The hotel is entirely air-conditioned. Our 55 personalized bedrooms combine elegance and refinement along with modern amenities. We have Wi-Fi Internet access, mini bar, and satellite TV, which is an ideal venue for business or leisure trips. Start your day with an American breakfast buffet in our restaurant or order breakfast in your room both for a fee. Relax and unwind in our lounge & bar at any time of the day and into the evening. Our conference and meeting rooms with natural daylight can be tailored to meet your requirements. Private Parking. Enjoy your stay.

See rates and availability

 
Room 1

Guest reviews


in partnership withtrip advisor img
based on 533 guest reviews
Certificate of Excellence
 
NOTE ISSUED REFER TO NOTICE SUMMARY NOTES
Excellent
 
114
Verygood
 
252
Medium
 
119
Poor
 
27
Horrible
 
21
Business Business 61
Couples Couples 285
Family Family 91
Friends getaway Friends getaway 33
Solo travel Solo travel 21
Cleanliness
Location
Rooms
Service
Sleep Quality
Value
Best Western Plus Hotel Carlton,Annecy
  • 4
    « Great location, nice staff »

    I stay in Annecy a few times a year and often get an apartment but when i cannot manage to do that, I usually choose this hotel. It is in a great location - a short walk from the train station and main bus terminus. Its also a relatively short walk from the beautiful streets and cafes of the old town and not far to the lake which is also beautiful. The rooms are okay, small but clean and have all that you need. I have not had any meals or drinks there, mainly because there are plenty places to get something nearby. If you are in Annecy you would only want your hotel to be the place to sleep and shower, you would want to be out and about and so this is ideal.

    5
    « Great location, nice amenities and friendly staff »

    I've been to Best Western Carlton in Annecy a number of times and it never fails. A walking distance from the old town, it's undergone refurbishment over the years - it boasts neutral and modern decor inside to cater for all tastes. Most importantly though is the friendliness of the staff. They've always gone the extra mile to help us out. Thank you Gaetan, Yannick and Mbouba! I will be coming back

    1
    « Doesn't Accept Babies in Normal Rooms »

    We booked a normal room, and they called us to tell us we would have to upgrade to a suite because our baby wasn't allowed. Our baby weighs 11 pounds and sleep in the bed with us. Seems like a scheme to make people upgrade. We booked at a competitor who had no problem with the baby.

    1
    « Good hotel very rude receptionist »

    We cane to spend one night in Annecy and looked for a hotel to spend the night. The hotel is situated in a great location and quite comfortable and good value for money. As in all hotels we thought that the check out time at 12:00. At this hotel the check out is on 11:30 . No body told us this information. On the morning at 11:45 we got a call from the receptionist her, name is Boba, telling us that the check out was supposed to be at 11:30. I said that I am sorry that we did not know that and we asked to give us some time in order to finish packing and we will go down as soon as we are packed. This receptionist kept calling us every few minutes screaming and shouting on us in an extremely rude and impolite way. We went down to check out around 12:10 and she still shouted and screamed on us as if we committed a crime. She said that I will charge you for the delay and I said you can charge if you have to but at least speak to people politely. Until we left the hotel she continued talking in a very rude way without even hesitating whether she should speak as normal people talk. She ruined the whole experience and made us so upset. I will never come back to this hotel and will recommend to you not to get close to it. For the management of the hotel I will recommend to choose the correct staff.

    4
    « Clean, Comfortable, Good Location »

    We stayed here three nights and had a very pleasant experience. The staff was friendly and helpful and the rooms were comfortable albeit a bit small. Still, it was a good stay and very centrally located. Hint: If you plan on parking a car there make sure you reserve a spot ahead of time.

    1
    « Dreadful »

    A terrible experience with awful receptionists and no help with luggage or small children. Typical of the bureaucratic 'couldn't give a damn' attitude of corporate hotels staffed by robots. We went to the Splendide afterwards and the premium was well worth it.

    3
    « Nice Visit »

    We spent 3 nights in Annecy at this hotel. When we arrived the staff were very helpful and Natasha who we dealt with was excellent, sorting everything out that we wanted. However when we were trying to sort out a taxi collection from Geneva airport beforehand, someone gave me the number and told me to ring the taxi co direct, which I thought was a bit unhelpful. I did ring them and found that it was a bit difficult for them to understand me. I then went back to the hotel and one of the reception told me to just pick a taxi up at the airport. "IT WILL BE CHEAPER". On arrival we did just this and asked the driver how much and could we pay in Euros as we didn't have Swiss francs, he said 150-200 After he altered his sat nav a couple of times and we decided that the meter was getting high, we eventually arrived at the hotel. He then asked us for Euros 250 after we had also paid the toll money, we said we are paying in euros , he said one for one, so definitely didn't like his exchange rate. We knew we were being had over , but as the meter said this we didn't think could argue, he looked surprised that he hadn't got a tip. I made this known to the hotel that someone on their reception had given me this information, I know it wasn't there fault that we were caught, but had they been more accommodating on the phone then it wouldn't have happened. On our return journey from the taxi company that the hotel had booked for us it was Euros 110, so we were well and truly had . So always insist the hotel pre books your taxi. Hotel is very clean and fairly central for the lovely old town. In our room 208, it has got the weirdest bath that has a slope in it. I understand that it is a Jacuzzi style but when you just want to shower in it , it is extremely dangerous when the soap is on the bottom. You can't get in or out without the hand rails and you felt you were juggling not to get a broken pelvis while in there. The breakfast has plenty of choice, but has to be paid for separately on top of the bill. Nothing is cheap in Annecy, go with plenty of money

    5
    « enjoyable visit »

    Great location. 10 minutes or less, delightful walk through several streets past lovely shops and restaurants, to old river walk area. Lake is just across street from end old river walk. We loved our room. It was the yellow one on 3rd floor. Everything was quality, from the excellent decor to the tea service and the toiletries in bathroom. They were renovating the bar area during our visit, and it still didn't dampen our stay. Completed bar and added sitting area looks great from pictures. Did not eat in dining room for breakfast . Great pastries in little bakery, coffee, tea shop in beginning of river walk. Can not remember name, but it is a chain, in England as well. Annecy visit and Hotel, will remain one of our favorites. Traveling the world for 52 years.

    1
    « Differently not 4 star »

    We were family of 5 with children, the hotel is missing all the services of being a 4 star hotel , no porter , no concierge service and helpless in satisfying tourist needs , they staff have no clue about Annecy at all , we have wested our time and money being in Annecy.

    3
    « Nice little hotel »

    Lets start with the positive aspects: Next to a big parking 5 minutes walk to the old part of town Next to the train station Modern and well furnished nice bathroom, espresso machine And now for a very unfortunate discovery...having lately read a long article about how hotel employees try to avoid changing sheet I felt like checking the beds... I proceeded to drop my luggage and opened the bed... and there they were, hair from the previous client's body! Disgusting! I immediately called an employee who was vacuuming the hallway to show her ... she nodded and changed the bed at once! As our room had been paid by our friend as a gift I did not want to make a scene with the management .... People be aware.... this is not unique where accommodations are concerned!!

  • 1
    « Definitely not recommend »

    We are a family with three little children (6 month, 2 years and 4 years old). Normally we take a triple room with three standard beds plus a baby crib for our 2 years old daughter. The baby sleeps with us so actually it is nothing special for a hotel. But not this time. As we arrived on 17th of July 2017 at Best Western Carlton Annecy and wanted to check in into prepaid executive triple room for which I gave a full list of guests together with the booking the hotel manager refused to check us in. Instead of giving us a booked triple he forced us to take one more room, a standard double at discount rate of 80€! Extra costs for extra room which we actually don't needed. The conversation on itself took two hours. It was literally "I'm the manager, I'm the boss and these are my rules. You pay for the second room, you take both and afterwards you can do whatever you want, also to stay all together at the triple room you have originally booked. Or you go to seek for another hotel." Yeah. At 8:30 p.m. with three little kids at the touristic city where all rooms are already booked. Thanks for the suggestion. The manager was constantly referring to some mystic policy that 5 persons are not aloud in a triple room but the hotel staff refused to show us this policy "because we don't have it. No, we can not print it out, it is not here." Note that the current hotel policy includes changes made just after our stay. Time spent in order to check in: from 13:30 till 20:30. To the property: rooms are big enough, but stuffy air. Air conditioning too loud. If you turn it out you can hear other guests snore. Only one bath towel for both rooms. Trash from a previous guest in a bin. Fulfilled feedback form from the previous guest on a table but no feedback forms for us. Apparently they knew what we may write. Elevator at the hotel extreme narrow. One squeezed person and a buggy is a maximal load. But actually you are not aloud to take buggy at your room what we ignored (and the staff don't even say a word as they have seen it). Skies are also banned. Staff: polite except the hotel manager. I can not call a person who don't give you to say a word and then later just hang up a telephone in the middle of conversation, who forces you to buy services you don't need any other way as rude. Other staff pretty much like robots. Knew nothing, can do nothing but still polite. The receptionist was also surprised by such decision of the manager, she would have give us just a booked triple. Bad check in timing! Parking: very dark, extremely narrow. Our reserved place was already occupied by another BW hotel guest and its two blocks away, so we were asked to return and to repark instead of having lunch with three hungry and tired kids. Thanks to the other hotel guests, they suggested us a couple of nice locations where to have lunch after 14 o'clock. One hint if you are unlucky to stay at Best Western Carlton Annecy: there is a supermarket that is still open after 10 p.m. Just around a corner. But don't ask hotel staff, they don't knew it! "Annecy is a small town, everything is already closed."

    4
    « WE liked our stay »

    Unfortunately, we only stayed for one night but we really enjoyed this hotel. It is located right outside the train station (so I can't comment of parking) and right at the city center. The room was very clean and had Nespresso machine, which was great. Yes, the room was small, but we got a real bargain so no complaints, plus we only use it to freshen up and sleep (bed was very comfortable). The staff was helpful and friendly. I'm not big fan of hotels (especially big chains) but I enjoyed our stay here!

    4
    « Clean and efficient »

    Better than what you would expect from a chain. Lobby has been refurbished. It's welcoming, modern and cheerful. Parking is available. Room was well equipped, even an espresso machine which was out of order during our stay. Best feature is its location near but not in the midst of old town.

    4
    « Tiny room, but otherwise surprisingly nice »

    If you are looking for a nice mid-range hotel near the main Annecy train station the Best Western Carlton fits that requirement perfectly because it's an easy walk from Gare d'Annecy. Once you exit the front of the station go slightly left and locate Rue des Glieres, walk two blocks, and you're at the Carlton's entrance. From the hotel it's only a short walk to the old town/canal area with several restaurants and shops, and about a 15 minute walk to the tourist information office and the nearby lake. For those familiar with the Best Western lodging group, especially in North America, this property is branded as Best Western Plus. The Carlton is in a lively neighborhood with cafes, shops, a small park, and a convenience store nearby. Though the building appears to be old, the interior has been refurbished and is thoroughly modern with updated public areas, a sleek, stylish lounge/bar near reception, and a pleasant breakfast room. Breakfast (extra charge) consisted of a fairly decent ? not elaborate ? buffet. Strangely, when we asked about cooked-to-order eggs we were told there would be an additional charge on top of the breakfast charge. Maybe management should rethink that policy, or simply not offer cooked-to-order items. The front desk/reception staff was extremely welcoming and helpful, and we found the entire property was bright and clean. We were in an executive double room which is billed as one of the larger rooms, but, alas, it was small and cramped. In fact it was the smallest room of six we stayed in on our recent western European trip. Be aware you may end up in a tiny closet-size room if you book anything less than an executive room. On the plus side, it was very clean and contemporary and came with a Nespresso machine, an in-room safe, good WiFi, along with a fairly good size bathroom. Though the public areas were comfortably cool during our late June visit, we were there during a warm spell and the cooling system in our room struggled continuously, just managing to keep the room comfortable.

    4
    « Good Location »

    Good location very close to the old town, the lake and the bus and train station. The staff were very pleasant and helpful and all spoke good English. The room although small was clean and had good facilities.

    3
    « Expensive for room only »

    Arranged a two night stay at the Carlton, Annecy. Hotel was beautifully decorated and a warm welcome when we arrived. Naturally free wifi is always a benefit. Rooms are large and spacious, very comfy bed, and a bath that's beautifully long and deep. Didn't have breakfast at the hotel as this seemed rather pricey at €16 each. A small cafe around the corner proved us right in this choice. Mini bar in the room was fairly priced, and a free complimentary bottle of water was found in there...nicely chilled. In summary, great place to stay, ideal location just across the square from the bus and train station, with the lake and old town a few minutes walk. But rather pricey for room only.

    4
    « Great location »

    Perfect location for a trip to Annecy! Hotel was clean and very nice with minibar, air conditioning (a must!), serving breakfast and drinks. Underground car park, which is a little tight if you have a big car, but worth it. Very friendly staff and has a lift too!

    5
    « Central and Newly renovated »

    Stayed 2 nts in May 2017 on business. Hotel is new and completely renovated. Friendly efficient staff. 2min walk to bus and train station. 10 min walk to lake, 5 min to old town. Plenty of cafes/restaurants nearby, but the area is quiet at night. Breakfast is a continental buffet with very good selection but a little expensive at €16 additional charge. Would recommend for couples and Business trips, not sure if there are family rooms.

    5
    « Great Value, great location »

    I would like to stat by thanking the staff for making this such a lovely stay. The Hotel had just completed renovations to the bar in the lobby, we left the day it opened. It might have been nice to have had this completed but in all honesty we may not have used it. There are so many bars and restaurants in walking distance not to have to worry. Having said that we had perfect weather so walking outside was not an issue, had it been raining or snowing the bar would have been used. I would request or pay for a a room with a balcony, rooms are only small and this gives you a bit of extra space as well as a good place to enjoy a glass of wine The hotel has undergone a refurbishment and the rooms as i said are small but are very clean and our bathroom was as big as we have found so far in Europe Great location to wonder the sites of Annecy, locals are very friendly a walk or bike ride around the lake is a lot of fun a great place to spend a few days doing not very much thanks to Eleanor and the rest of the staff, very nicely done Ben C Sydney Australia

    4
    « New restored, nice hotel »

    Hotel is located near to the old town. Rooms are nice equipped and big enough. Car parking is very safe at the side of the hotel (15€) but entrance narrow. Wifi very fast and stable. Water pressure good. Hotel is new restored and furnished in very nice colours. Breakfast we have not tried. Directly enface the hotel you will find a little super market. Bed comfortable.

  • 4
    « Great little hotel »

    I stayed in this hotel for a long weekend and was very pleasantly surprised. Clearly newly refurbished, the rooms were lovely and tastefully decorated and very clean and the staff were friendly and helpful. The breakfast included within the price was also more than adequate. Would definitely stay here again.

    3
    « Perfectly acceptable hotel - good location »

    This is a perfectly acceptable hotel in a good location in the lovely town of Annercy. The hotel is very near to the train station, and just a short walk into the old town, the lake and the other tourist attractions you may want to visit. We paid extra for an executive room which, although recently refurbished, was smaller than you would expect for an upgraded room - I can't imagine what size the ordinary rooms are. Nice toiletteries, they were nice enough to supply a toothbrush as I had forgotten mine and they will bring you an iron and ironing board if you ask for one. Good coffee and tea making. The wardrobe has a strange hanging arrangement and is only good for trousers or short skirts - the hanging length is no longer than that. The reception area is still being finished. The beds were very comfortable. We didn't eat their breakfast - we usually only have croissants and coffee and I would recommend walking into the old town, just a couple of minutes, and have breakfast at 'Paul' where you can sit in the sunshine and have a lovely breakfast for a few euros. I had a run in with reception as we returned back to the hotel at 10.30 pm one evening only to find the reception door closed and the bell not working. We had to telephone the hotel to get someone to let us in - there is supposed to be 24 hour reception - the gentleman on duty didn't apologise and had the cheek to say that it was 24 hours as he came as soon as I telephoned!! Anyway we complained the next morning and they did refund us the cost of our room for that night - but it wasn't a great ending to my birthday evening. I can't see how this is a four star hotel but honestly we didn't see any better in Annercy and we did think the room rates that we got were reasonably (we did not book directly). If we go again I think we would stay in one of the very nice apartments that seem to be available in town.

    4
    « Very good overall »

    Location is excellent. Two minutes walk from the old town. Service is efficient and friendly. Only downsides were the lack of a/c during the unseasonably hot weather (20C in April) and the occasional noise and disruption caused by ongoing renovation works (understandable as they are looking to upgrade their product). Rooms are nice and clean. Not very large but they have all one needs.

    3
    « Location only »

    The only good words I can write about this hotel is a very central location and public garage for a fair daily rate. It's still under construction but mainly effecting lobby area. Rooms are ridiculously small, have no idea what they get 4 stars for, maybe in room coffee machine.

    2
    « Big disappointment! »

    This hotel looks nothing like in the pictures. The lobby area is basically under construction so the entrance is through a back door with low ceilings and terrible decoration. I think it's great that they are remodeling, but they should be honest about it and tell you upfront when you are doing the booking. I would've rather stay in any other hotel in Annecy if a would've known about this.

    4
    « Close to old town »

    Stayed two nights. Currently rebuilding the entrance. Very comfortable room, quiet and comfortable bed. Free Internet access. Kettle for tea and coffee. Minibar. Use the large underground car park since hotel carpark is very narrow. 5 minutes walk into downtown. Decent breakfast. My second stay I would stay again.

    4
    « Nice hotel with a central location »

    This is a nice hotel with a very short walking distance from the train station. We didn´t know that there are two Best Western´s in Annecy, so we actually went to the wrong one first. Hotel Carlton looks nicer than the other hotel. Every member of the staff was very friendly. Our room was a bit small, but the bathroom was really nice and big.

    4
    « Close to everything »

    Very nice hotel with service-minded staff. The hotel is situated close to railway station and the old town. We were here on a Sunday when the shops were closed but instead we could enjoy the nice market in the old town. If you arrive by car the hotel can offer a private garage even if you have to pay extra. The breakfast for 16 EUR was not value for money.

    5
    « Great value and nice location »

    I passed through Annecy over the weekend while in the area for business. The Best Western was well located and was right on the edge of the old city and a 10 minute walk from the lakeside. The rooms were small but were well kept and a good value for the price. The breakfast was 16 Euros, and I think it was worth it with a good spread. The Wifi was excellent, and my room also had a nice espresso machine. Note that you can park with the hotel but may want to park in the public garage right next door, as it was convenient and a bit cheaper.

    5
    « Great Location »

    Lovely few days away, breakfast was lovely, staff were lovely, bed and room was comfortable and spacious, tea and coffee facilities were great and car parking had plenty of spaces. The hotel is a perfect location for Soul Suite and tower with just a short walk otherwise a tram stop is right outside the hotel. I have stayed in many Blackpool hotels this ids definitely my favourite.

  • 5
    « Very nice hotel, great location in a lovely city. »

    This is basically a small hotel (55 rooms), located very close to the railway station as well as the bus station (Gare Routiere Annecy), just two blocks away. For those arriving to Geneva airport with final destination Annecy, there is a cheap and regular bus service that in about 1 hour and a half arrives to Annecy bus station. Breakfast is excellent as well as room service, employees at the front desk know very well how to make guests feel comfortable, very warm and cordial. Close to the old town, the lake and the castle of Annecy.

    4
    « Perfectly decent and comfortable, nothing special »

    We paid extra to get an executive room. It was on the sixth floor. Avoid high floors if you have mobility issues (like my broken foot and torn ligaments!) as there is only one very small lift that takes 2 medium adults or max of 4 very tiny adults squashed in, and the lift is very difficult to get at busy times, particularly as the cleaners hold it on their floors for quite a while to get all the laundry in and out. The executive room was nicely decorated, well furnished, but quite a bit smaller than expected. There was a balcony of Tarmac and a couple of chairs. The bathroom was very good, large, nice toiletries, well lit.

    4
    « Great location from Train Station and Old Town »

    Only a couple of blocks from the train station and the heart of the action. Very quiet with helpful staff. The shower is a little weird with a Jacuzzi tub as part of the bath....careful of the slip and slide :)

    4
    « Good situation »

    The hotel is close to the railway station, only a short walk. It is also close to the old town, another short walk. The hotel was clean and the staff were friendly, helpful and efficient. The breakfast was varied to appeal to all tastes and well presented. The room we had was overlooking the park and was quiet. The bed was comfortable, so a good nights sleep was had.

    4
    « Good choice »

    As in many other small cities, old town is the place to stay at. Carlton hotel is perfectly located, just one block away from the heart of Annecy or, better said, just in the surroundings.. Located infront of a park with an underground parking, it´s perfect if traveling by car as parking on streets is quite expensive. Besides, if requested, the hotel has a few parking spaces of its own - for a fee - just a block away. Hotel itself is comfortable, clean, nicely decorated and rooms are of good size. Only "but" is it´s very slow anf tiny elevator. Beds are modern and comfortable, tv has good cable system, windows are big and sound proof and bathroom, although not very big is not a problem. Just infront the hotel you have a supermarket ( just in case you want to buy some sodas or whatever), a pharmacy and restaurants nearby ( a block away) are very good either for breakfast, lunch or dinner. Tip: There is a French Burger restaurant with great burgers just around the pahrmacy´s corner. All the enjoyable activities and sites are just minutes away and it is a lovely walk to the lake as streets are full of stores of all kind: boutiques, antiquarian shops, art galleries, boulangeries, local products stores, etc etc. The hotel street is very quiet despite the park . Definetively. a good choice to stay at.

    4
    « Perfectly situated hotel »

    Nice recommendations of restaurants from the reception Room is clean and bathroom new Breakfast all you need opportunity to park your car in a concealed box but be sure not to be drunk because very narrow entrance ??

    5
    « Great Location »

    This was our visit visit to Annecy. After reading hotel reviews, we determined this was the best hotel for us. We have stayed at Best Western hotels in the past and knew we would have a good experience, and we did. The staff were friendly and helpful. They had great suggestions for restaurants and gave us a map of the city's sights. The rooms were very clean and comfortable. The location of the hotel is close to everything, including the train station. We loved Annecy and our stay at the Best Western Hotel Carlton. It was a perfect getaway.

    5
    « Lovely room, ideal location for train travel »

    We booked a comfort room and had made a request for a high floor with view and balcony. Best Western gave us a beautiful, newly renovated room on the 7th floor facing the train station. Perfect!! If you are travelling by train, you just walk out the front of the train station and you are facing the hotel( except it is obscured by trees). It isn't far to the old part of town and lake. I would definitely recommend this hotel if travelling to Annecy. We didn't have breakfast so I can't comment on that. My only gripe is that the bed is too firm, like nearly every hotel that we have used on our trip.

    3
    « What you'd expect from a Best Western chain hotel »

    Well located within a short walk of most of the attractions of central Annecy. Nothing remarkable or noteworthy - adequate for its purpose. Breakfast appeared expensive but there are many good places for a reasonable price in charming locations nearby.

    5
    « gets better and better »

    This was our 3rd visit to this hotel but it has been renovated so is worth an update. We had problems getting in here several months in advance and this is because they have coach parties who stay for single nights. It is expensive, without the facilities that some other hotels have at a lower price, Two minor issues were the tiny lift-odd it wasnt upgraded with the rest of the hotel and the Wifi which never worked despite the best and repeated efforts of the patient Gaetan at Reception. However, we were upgraded to an executive room which was fabulous. Everything was excellent, including plenty of sockets for plugs. The room, breakfast and bar were all high quality, As well as Gaetan, the other man on evening duty who wore glasses, but no name badge should also be commended for his friendly attitude and entertaining conversation. Oh and we too had the wrap around balcony. I was glad we came again to the Carlton.

  • 5
    « Lovely hotel in a great position »

    This hotel was a delight to stay in and we would come here again without hesitation. It is conveniently placed close to the rail station and also an easy walk to all of Annecy's many attractions. Our room was wonderful - being very spacious and with a wrap around verandah, it felt more like a suite than a hotel room. We even had tea/coffee making facilities and a small fridge - rare treats. Breakfasts were generally lovely (we just had one day when something obviously went wrong in the kitchen!) and the staff were very friendly and helpful.

    5
    « Excellent hotel in a great location »

    Ideally located close to everything interesting in the city. two blocks from the railway station and very close to the old city as well. I had a room with a very nice view and veranda. The room was small but useful and pleasent. Outstanding bathroom. Helpful and friendly staff. The hotel is the perfect option to explore Annecy

    5
    « Great hotel just off the tourist trail »

    Great hotel just off the tourist trail We had a wonderful three days in this conveniently located hotel (just two minutes from the train station and four minutes from the old town). Our superior room, 306, was a spacious corner room with city views, with modern decor, and was very quiet. The large bathroom (shower/bath) had Tierry Mulger toiletries and wonderfully soft large towels. Highly recommend.

    4
    « Beautiful Annecy and a room with a view »

    The hotel is easy to find with signs from the main routes. Head towards the station and its situated by the beautiful square with a fountain. The parking is on street or below the square in underground parking area. Welcoming reception by staff who are well informed about the area and ready to help. There is a bar and area to sit and chat. The breakfast is served in a room behind reception and they have a large choice of fresh products catering for all tastes. My room was on the seventh floor with the attached picture showing the view. It had a small balcony for two to sit and admire the view. The mini bar looked well stocked and tea and Krupp coffee machine available for those who like to make their own drinks. The room was modern and very clean but not the largest, however the room was well laid out functionally and Annecy is such a beautiful place that you shouldn't spend time in the room but viewing the wonderful architecture and sampling the food and drink of haut savoir. Highly recommend.

    4
    « Great location »

    Very nice hotel - exceptionally clean, well located and excellent value. Room was small with a small closet but we were hardly ever in the room. Bed was great and the room quiet. Air conditioning was not the greatest unfortunately but opening the balcony door helped. Parking garage about s block away in underground lot for 15 euro fee was convenient. If we ever make it back to Annecy we would stay here again!

    4
    « excellent for seeing the old city »

    The location is excellent for seeing the old city. The friendly desk clerk with excellent English made check-in easy. We had a "queen conference room" without breakfast and the room had been nicely refurbished. The room looked at the park and Gare and was just big enough for the comfortable US king-sized bed, two chairs and a desk. We heard the upstairs neighbors walking and the nextdoor neighbors talking. Otherwise, the room was quite pleasant. WIFI worked after I entered the web address given to me by the hotel clerk. PARKING in the hotel's garage: There two floors of parking spaces and locked stalls are numbered the same on each floor, so be sure you go to the correct floor or your garage key won't work. Also, our rental VW Golf was almost as wide as the parking ramp could allow.

    5
    « Good location and facilities »

    If you are driving a car, this hotel has its own garage where to park it, provided you reserve it before. The hotel itself is conveniently located near the train station and is a very short walk away to the old centre, The free wif-fi works well but the breakfast is very basic. The A/C in the room is not one of the best but all in all I liked this hotel.

    5
    « Good choice »

    We picked this for good reviews, value for money and location. 6 friends in 3 twins. Very good sleep quality - no noise to speak of while we were there for 3 nights. Modern, clean and comfortable room with kettle, tv etc. Nice helpful staff. A couple of minutes walk to shops and restaurants and the train station - perfect location. We didn't have breakfast here - 7 euros express and 16 full. Plenty of places nearby for a good breakfast and great restaurants nearby. Other reviews mention the small lift but this really wasn't an issue for us whatsoever. We had no car so can't comment on parking- used Geneva Transfers - 210 euros for return private transfer from Geneva airport for up to 8 people - they were excellent. Our only disappointment was that we tend to select hotels with free wifi - this hotel does have free wifi but unfortunately it wasn't working for the whole 3 days we were there - not good as it is a factor in our hotel choice and I spent an extra unexpected £20 on data roaming due to the wifi not being available during our stay. A minor thing to note is that the hairdryers in the bathroom are not powerful. If you have long hair it may take a while. Overall great choice and value for money in a great location and a very good choice for us. Just a shame their wifi was down for our whole stay.

    4
    « Comfortable Stopover »

    We had a stopover here for one night in an executive room. The staff are pleasant the rooms well appointed and practical but not luxurious. There is no restaurant except for breakfast, which is excellent. A good location, close to the railway but also close enough to the old town and lake for a walk. Not many places to eat in the immediate vicinity. Great for a short stay or stopover if you are travelling by Train. The one major problem was the noise level in our room, not from the street but from other guests above, below, and in corridors. Of course by late night this dies down, but if you are bothered by noise be aware sound carries between the interior spaces in this hotel.

    5
    « Excellent location, clean, new feeling »

    PROS: -Location - this hotel is a quick walk to the Old Town and many of the beautiful sites in Annecy -Concierge/Front desk attendants were exceptionally pleasant, helpful, and patient (we had a sick child with us, and they helped us get a doctor, a taxi, and a prescription) -Rooms are completely redone: clean, light, airy, nice bathrooms -Plenty of outlets -Comfortable beds -Excellent breakfast buffet (fresh, well-stocked) -many nearby restaurants, a park, and convenience store (within a block) -free, working wi-fi!! CONS: -small elevator, and only one (with luggage, only 1 person will fit at a time) -rooms are tight, but that's Europe -could use a few more lights in rooms

  • 4
    « Very well situated »

    Hotel is very well situated, next to a large underground public parking (prices not included in hotel), the railway station and the old town. Price is ok. Rooms are clean but very small. 1 elevator that can hold maximum 4persons to go to level 7.... Breakfast buffet has a large choice but do not take tre scrambled eggs, looks like they put flour inside.

    4
    « Affordable hotel »

    Tidy older hotel with renovated clean rooms which is not far from Geneva (40 km) and not too expensive during the auto show in Geneva. Breakfast is peeeerfecttt! It is good to know that if you go to Geneva motor show, you must pass passport control because you are in France!

    5
    « comfortable room »

    newly refurbished rooms, courtesy trays, very nicely decorated and comfortable beds, quiet area. easy walking distance to the lake, bars and restaurants. parking was no problem. good value for money,limited choice at the hotel bar did not sample the food on offer.

    4
    « Great location, comfortable rooms and friendly staff. »

    I stayed here on New Years Eve and I really enjoyed my evening. The hotel is located near the train station and the Old Town which is really practical. The staff were helpful, the beds were very comfortable and the breakfast was delicious (although quite expensive). The only slight downfalls if I had to be picky: the rooms are quite small and both the shower and the hairdryer in my room were not very powerful at all.

    5
    « Magnifique! »

    Impressive for a "best western" and seems they took over a smaller well kept property. Great location, nice size rooms, nicely furnished, good bathrooms, clean, good views quiet, good service and prices are outstanding for quality of hotel. Great stay.

    5
    « overnight stay »

    It is in the great location and Just front of the train station. my room is on the top floor with good view of the church on the top of the hill. The breakfast is very good. I will definitely stay there when I visit Annecy again.

    4
    « Comfortable and well-located »

    I have been to this hotel twice when in Annecy on business. It is very comfortable. The rooms are small but more than adequate, the bathrooms are fine and spotless, and the location is just a couple blocks from the charming old city. Breakfasts are okay--nothing special. I wish they would have somewhat higher quality croissants. After all, this is France!

    5
    « Fantastic »

    This hotel is definitely great. Besides having great customer service, the rooms are VERY clean and trendy. The location was perfect! We walked with our bags from the train and were also able to walk around the city easily. I was so impressed during my stay. We had an issue with our converter and they happily fixed it. I would definitely recommend this hotel.

    5
    « Superb room, Superb location, superb view »

    Excellent hotel situated in heart of Annecy. 15 minutes slow stroll to lake and city centre. Room 707 had a fantastic view over the city. Hotel bar prices very reasonable. Book carparking is advisable

    4
    « Good Hotel for travelers »

    I have booked two room for two nights at Best Western Hotel and it was very good. The rooms are small, it is good for couples. The staffs are very helpful and polite. The breakfast is best. The location is not far from train station. It is a walking distance. It is also a walking distance from the old Anncey and canals, in the way to most beautiful lake of Anncey.

  • 5
    « Charming Annecy »

    We stayed five nights in this excellent hotel. The location is very convenient for town centre, lake, canals and railway station. We travelled by rail and had only a very short walk from the station. We had a good sized room, with a small balcony, overlooking the square in front of the building. The room had a large comfortable bed and was decorated in a modern style. Tea and coffee making facilities were provided (rare in French hotels in my experience). The bathroom was of good size and was very clean with modern facilities, including a roomy walk-in shower. Breakfasts were buffet style and provided a good selection of hot and cold food. Staff were always friendly and helpful. Only downside was the rather small lift. We had no real problem during our stay but I expect some may experience long waits. We hope to return.

    4
    « Great location friendly staff »

    Stayed here for 3 nights would stay again. We asked for a high floor so we would have a good view this was lovely and spent time sitting on the balcony watching the sun go down over the mountains. The reception staff spoke very good English and could not do enough to help. My only slight complaint is that there is only one very small lift in a 7 floor hotel this is quite often used by the house keeping. As I am fit and healthy I was happy to walk down 7 flights but for some this may have been a struggle so if you have limited mobility ask for a low floor it is easier to call the lift from lower floors. I never had trouble going up though. The room had good quality air conditioning with easy controls. I did have to ask for the coffee to be topped up though as the maid didn't do this automatically. Overall I would return as the hotel is clean, friendly and great location. Short walk from the coach and train station, also very close to both the main shopping and old town.

    4
    « A very confortable hotel! »

    My stay last only for one night but this accomodation was very enjoyable. Main positive points: good breakfast, confortable room (every detail has designed for customer needs), very kindly personnel. A parking area is available very close to the hotel. Annecy is a town to be visited and this hotel could be the best choice for you.

    3
    « Location »

    Good hotel for short stay Ok this hotel has a good location closed to train station and old city walking distance Rooms are clean poor amenities in bathroom But dont miss the jaccuzi after a long day outside . Wi fi poor it stopped for whole night and next morning. Beds are very comfortable Staff are helpful but lack of knowledge about the city sometimes Generally, enjoy the city and come back to hotel by the end of the day and sleep well

    5
    « Couple »

    Was there for 3 nights, very good hotel and staff are so friendly and helpful. Mediun size and clean rooms fitted with nispresso machine and boiler and minibar. Location is near the train station And the old annecy. Very weak ac but it was ok ..

    4
    « Good location with Best Western standards »

    The hotel is situated fairly close to the station so that if you are arriving by train and are new to Annecy, it is a very easy and convenient hotel to find. It is modern, clean and the rooms and bathrooms are of a good size. Breakfast is very good. We were there when it was unusually hot and the air conditioning could hardly cope. The fifth floor have rooms with a balcony which came in very handy during the hot weather. A short stroll and you are in the old part of the town. A good choice especially for a first stay in Annecy.

    4
    « Central and very convenient for visiting town etc »

    Had a lovely stay here in a Superior Room, had stayed before in a Classic Room which was very nice but room smaller. Love visiting Annecy town and will return again some time soon. Well worth a visit.

    4
    « ANNECY BUSINESS EFFICIENT LOCATION »

    Very well-kept hotel - Excellent central location - well suited for business travelers both for business in Annecy itself or other surrounding areas. A stone's throw from the rail station and main roadways access points.

    4
    « Convenient and comfortable »

    Rooms were very clean but small, staff very helpful. Parking just outside in underground parking area. But on a Sunday if you find a place outside Hotel, parking is free, making stay much cheaper ! Town has a market on Sunday mornings, lovely to walk around and join in with the locals. Beautiful town with lots to see and do.

    3
    « Weekend without kids in Annecy »

    My wife and I spent three nights at this hotel. Location is very good just a couple of minutes walk from the old town. Also very close to the train station. We had a room facing the road / park but no issue with noice what so ever as the windows were very well isolated. Air conditioning worked very well. We had a superior room (18 sam) in which they had just managed to squeeze in a queen size bed, a desk and a chair. Small bathroom with tub. Apparently the rooms differ a fair bit in size. If you need parking then call the hotel and book in advance. Limited access and costs ?14 per night (in separate underground garage a couple of blocks away - worked just fine). Helpful and friendly staff. Very small elevator (would probably not hold a wheel chair or large baby carriage). All in all a normal hotel but with somewhat hard beds.

  • 4
    « Bien placé, propre, personnel très sympa »

    Central location, tydiness ok & very friendly personal. Rooms are a little bit small but nicely decorated. A lot of restaurants 5-10mn walking from the hotel. Railstation also very close to the hotel.

    5
    « Lovely pre -easter break »

    Very comfortable hotel in an excellent position Friendly and well trained staff and good maintenance of rooms.It is well worth taking a superior room if staying for more than one night thought a standard rooms are also well appointed and comfortable.

 

Getting to the hotel ...

All directions
·From: A41. Exit Annecy Sud, then follow Quartier Gare, train station. At the nearby the railway station, follow the direction of Parking La Poste, the Best Western Plus® Hotel Carlton is just ahead. ·From: A40. Exit 11 Eloise, then take N508 for 30 kilometers, then Quartier Gare, train station. At the nearby the railway station, follow the direction of Parking La Poste, the Best Western Plus® Hotel Carlton is just ahead.