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Best Western Plus Hotel Rio Grande Inn, Albuquerque

4.0/5  - basé sur 1943 notations.
1015 Rio Grande Boulevard NW, 87104-2031, Albuquerque, United States - See map

Stay at one of the Route 66 hotels in Albuquerque, NM, Old Town when you want easy access to the charming sites and convention center in Albuquerque. The Best Western Plus Rio Grande Inn is conveniently located near several attractions and business sites, making it the perfect choice for leisure and business travelers looking fro a comfortable hotel near Old Town. Enjoy the rich culture and wealth of dining and shopping options within minutes of our property. All of our non-smoking rooms and suites are designed with your needs in mind. You’ll also enjoy deluxe amenities including concierge service, an outdoor heated pool and a fitness center featuring a Hoist® weight machine and cardio equipment. Enjoy meals at our very own Albuquerque Grill serving Southwestern and American fare or order room service to enjoy meals in the comfort of your room. The Zia Lounge on the property is also open for dinner every day and is the perfect place to enjoy cocktails and good company. You’ll find several bistros, modern dining destinations and fast food restaurants within a few blocks of the hotel. If you’re here on business, enjoy easy access to the Albuquerque Bio Park, convention center and other downtown business sites. We offer airport shuttle service and onsite meeting space that can accommodate up to 240 guests. Our convenient location near I-40 makes it easy to travel to area offices and downtown entertainment venues during a business trip. Whether you’re in town for the International Balloon Festival or want to tour Albuquerque museums, enjoy all the comforts of home at our Route 66 hotel. Book your room at the Best Western Plus Rio Grande Inn on bestwestern. com to take advantage of our Low Rate Guarantee.

Best Western Plus

Hotel Rio Grande Inn

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Hotel advantages

  • Restaurant
    Restaurant
  • Air conditioning
    Air conditioning
  • Cocktail lounge
    Cocktail lounge
  • Outdoor parking
    Outdoor parking
  • 24-hour front desk
    24-hour front desk
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Guest reviews

In partnership with tripadvisor fr
Certificate of Excellence 2018
GreenLeader Silver
 
based on 1935 guest reviews
NOTE ISSUED
Excellent
897
Very Good
666
Average
238
Poor
88
Terrible
46
REFER TO NOTICE
Business Business
216
Couples Couples
695
Family Family
568
Friends getaway Friends getaway
173
Solo travel Solo travel
160
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"Nice hotel, skip the restaurant"

4
20/09/2018

Very friendly staff. Skip the restaurant! Meals are mediocre at best. Nothing is prepared according to the menu. You can literally order the same meal two days and it's different each time. It's like the cook gives you whatever they feel like putting in your food. I stayed here a total of 20 days in August/ September 2018. My stepfather and I chose to dine elsewhere because the food is terrible. If you do dine at the hotel restaurant ask for Christine. She is fantastic and does her best to make sure you're satisfied.

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
I appreciate your feedback and apologize that there were issues with the meals in the restaurant. I will share your comments with our team and we will work to do better. Thanks for being our guest.

"Great Hotel experience"

5
15/09/2018

We choose Best Western because we have a small dog that travels with us. They are a wonderful staff and we continue to use them often. Room was great, outdoor patio was great parking great. Shuttle to airport and around town was so convenient.

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
Your loyalty is so appreciated. Thanks for being our guest and for the kind review. We look forward to your return.

"Above & beyond customer service."

5
12/09/2018

This location has a really nice bar inside the hotel. There are 2 TV's, a full bar, tables, bar stools and free appetizers. However, the best part of this hotel and bar is the bartender, Celisa. Celisa made my experience at this hotel and bar such a wonderful experience! She was friendly, courteous, talkative and professional. Overall, Celisa provided some of the best customer service i have ever experienced and will definitely be staying at this location again because of Celisa. Thank you!

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
Celisa is a superstar. Thanks for recognizing her. We appreciate the review and your business.

"Clean & Pleasant"

5
12/09/2018

We were traveling and did not know where we were going to be in the evening. Called the BW in Albuquerque. The young lady was very pleasant & helpful. When we arrived, all the staff had genuine smiles and made us feel welcome. The hotel was very clean and comfortable.It was our first stay at a BW with a full service restaurant. Very Nice! It was clean, the food was wonderful and the staff was great.

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
Thanks for trying us out. I am happy you liked our full service experience, clean rooms and helpful team members.

"Very good "

5
10/09/2018

Sprawling design makes for complicated internal corridors. Multiple exits to parking lots. Getting around can be confusing and signs are suboptimal. That said, rooms are spacious, beds comfortable, and bathroom facilities function well. Staff extraordinarily helpful and pleasant. Usual facilities. Breakfast served on individual plates chosen from a fairly broad menu. Worked well for us; however, details were missed: for example, specific request for very small amount of juice resulted in a full glass which was wasted, and a requested scrambled egg cane as an omelet. I can see that when busy, this could be quite a problem Still, minor glitches in s very good stay

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
Thank you for the feedback. Your comments and business are appreciated.

"Rio Grande Inn"

5
09/09/2018

I stayed three nights in September recently. Was upgraded to a King size room which was large and comfortable. The hotel was quiet even with a lot of guests and their pets. Large parking lot. Wonderful location right off HWY 40. !5 minutes from airport and a few minutes from Old Town. A voucher was provided for breakfast each morning or you can order from the menu and pay a small fee.

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
I am happy to learn that you enjoyed your visit with us. Thanks for the kind review. We hope to welcome you back when you are next in our area.

"Great location"

4
06/09/2018

Great place to stay one block from a wine bar resturant. The hotel bar was outstanding we where joined by another group of Harely riders riding across country. We all where very happy to find a place that was dry and welcoming.

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
Thanks for your review. Happy, dry riding on the road.

"Great place near Old Town"

4
02/09/2018

We stayed for two nights, the room was comfortable and clean and facilities good. Nice bar and separate restaurant where they serve full breakfast cooked to order. Decent pool area and plenty of parking. 15 minute walk to Old Town with plenty of eating and drinking options together with gift and boutique shops. Also near to Interstate making it an ideal overnight stop if only passing through.

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
We are pleased that you had a good visit with us, and enjoyed our culturally centered location and the amenities at the hotel.

"Very happy"

5
27/08/2018

The rooms are nice and clean, the pool area is super relaxing, breakfast was wonderful, AND the security was great. Well lit parking that was gated to one way in/out with security that walked the parking lot and as a women made me feel incredibly safe, and since this is ABQ the usual worry of having your car stolen wasnt even a thought.... I even just recommend this hotel to family of mine. Would definitely stay again!

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
We so appreciate your recommendation to family, and your kind words for your stay with us. We hope to welcome you back soon.

"No water"

1
27/08/2018

I would not recommend the hotel at all, and I am a rewards member. The hotel itself is difficult to get into. The front entrance is hidden by the attached restaurant. Our room had no working shower. The staff wasn't even going to credit me until I demanded it. Will look for a different place the next trip.

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
I apologize that our team members did not provide you with service that met your expectations. We have had no problems with water, so I am not sure what happened with the shower. I will have our maintenance team check the shower faucet and shower head to correct any potential issue. Please let us know when there is a problem when you are here as our guest we will do our best to resolve it immediately. Again, I am sorry that we did meet your expectations.

"Always a pleasant stay!"

5
26/08/2018

The staff is always friendly!Pet friendly....even provided a treat for the dog!The hot tub is hot and the pool is refreshing.Southwest decor is a nice change.Breakfast selection is good...not your average cereal and breads, Real restaurant food, made to order!

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
Thanks for the compliment for our breakfast program I am happy to learn that you enjoyed the cooked to order breakfast. We are happy that you had a good experience with us and look forward to welcoming you back.

"Great place to stay"

5
26/08/2018

Everything went smoothly at BW. Staff, room and breakfast was excellent! No complaints. Close to old town, zoo, botanical gardens and freeway. Hotel has great ambiance and best collection of old photos on the wall.

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
Happy to hear that you enjoyed the photos of old of ABQ and NM. We appreciated your business and the kind review.

"Close to freeway but quiet."

5
22/08/2018

Just off of I-40. The hotel is in downtown Albuquerque and a lot of upgraded old buildings. Tho we did not use any amenities, they offered a lot. Very nice fresh cooked breakfast in a nice dining room. Pool looked nice. And if you like good beer and food there is a great brewery half mile from there. Ponderosa Brewing Company!

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
Happy to hear that you explored the area and liked it. Come back and enjoy the hotel amenities next time. Happy travels.

"great value"

4
21/08/2018

Staff was super friendly. We were surprised that our room came with breakfast vouchers. So we enjoyed fresh made breakfast each morning. They accommodated us with an extra bed and voucher the first night. Easy access to oldtown and the freeways.

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
We are delighted that you had a good time with us and in Albuquerque. Our hope is that you will be back many times. Thanks for being our guest.

"Rio Grande Inn"

5
15/08/2018

We had a wonderful stay at the Best Western Plus Rio Grande Inn! Mari was friendly and extremely helpful in giving us a tour of the facility and making our reservation. Breakfast was included every morning and Christine L. not only provided excellent service, she was a bright start to our day and even knew our orders by the third day! I will definitely stay here again!

"Nice hotel within walking distance of old town."

4
14/08/2018

Everyone I dealt with at the hotel from the front desk to housekeeping were friendly and helpful. Our room was clean and comfortable. There was a nice pool which was well maintained. Hotel is located within walking distance of Albuquerque's old town.

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
I am happy to learn that you had a good visit and enjoyed our location and amenities. We hope that you will be back to stay with us again.

"Stayed for 4 nights; it was a great stay."

4
12/08/2018

Had a room on the top floor looking out at the mountains. Room was clean; had 2 queen beds with a table and 2 chairs. This location is perfect; close to Old Town, Petroglyphs, and Rio Grande Nature Center State Park. The Restaurant was very good. Our server named Christine L was fantastic. Our food came out exactly as we ordered it; they are flexible if you want to substitute.

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
Thanks for recognizing Christine the restaurant. We are happy that you had a good visit. We look forward to welcoming you back.

"Our Albuquerque stop off of I-40.............."

4
07/08/2018

Nice Southwest style lobby and rooms. A/C was a little difficult but effective. Lobby staff was very friendly, and there even is a book lending bureau for hotel guests to pick and choose something. Facility is a little dated.

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
Thanks for your nice comments regarding your stay. We are always working to update the hotel and do have many projects in play as I write this response. We hope that you will be back to stay with us again. Thanks for being our guest.

"No cleaning unless asked for."

2
07/08/2018

No room service unless you ask. Cleaning and replenishment should be automatic, especially for price. Always book on line didn't this time. Had AARP, AAA and HD rewards. My price was still way more than online would have been. Still paid more than ever have.

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
I value your feedback and will follow up on your comments. You should always receive the best pricing booking directly with the hotel. We do clean rooms daily unless directed by the guest that limited or no service is required. I will check to see what happened and we will resolve any problem. Thank you for being our guest. I apologize that we did not exceed your expectations as is our goal.

"Good stay except for the pillows"

3
03/08/2018

This is a well appointed BW Plus that we booked based on TripAdvisor reviews. It is a nice property with friendly and helpful staff. Check in was easy, parking is plentiful, and it is in a good location to visit old downtown, museums, petroglyphs and Rio Grande River parks. It is also across the street from a Starbucks. Room was good sized and the only issue we had was the pillow selections on the bed were hard and uncomfortable. Otherwise, the room was clean, bed was ok, bathroom amenities was nicely scented citrus soaps and the towels were fluffy. In room coffee is Starbucks with a Keurig machine. Breakfast was especially nice as it is a made-to-order with a good selection, otherwise you can pay a little more and order from a regular menu. I would stay here again and bring my own pillow. :-)

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
We appreciate your thorough review and compliments for the hotel. We have different types of pillows available and there should be a couple of firm and 2 softer pillows on each bed. Never hesitate to let us know if we might do something to make your stay a little better. Please do come back.

"Experience at BW Plus Rio Grande Inn"

5
01/08/2018

This is an older hotel but is clean and stylish, modeled very well to fit into the Albuquerque vibe.The hotel is decorated in Southwest style very nicely. It's clean, the staff are friendly and courteous. The dining room is attached making a quick breakfast possible. Our server, Christine L was wonderful and extremely helpful and friendly. The hotel is located in a great location right off I-40. Easy on and off to go to the many wonderful sites Alburquerque has to offer. It's less than a half mile walk into Old Town. This makes it so convenient to visit this unique area of town. A must if you're visiting the area. Thank you for a wonderful visit!!

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
We are happy to learn you had a good visit with us. Thanks for complimenting Christine in the restaurant for her service. We hope that you will be back to stay with us again.

"Good Location near Old Town"

4
31/07/2018

We spend one night here to be near the airport for an early flight. The hotel lives up to the standards of BW Plus properties. The front desk staff were efficient. The room was clean. The hotel is within walking distance of Old Town with its good restaurants and shops. It is conveniently located next to the freeway. Outside noise was not an issue. The restaurant offers multiple complimentary hot breakfast selections. You may also order from the menu for a reasonable charge. My only minor issues with this room were that our king sized bed was a fold-out murphy bed. At first I didn't think anything of it. The mattress was comfortable enough. But eventually it just felt weird. It didn't quite feel like a cozy bedroom. Also the door to the adjoining room allowed even soft voices next door to be clearly heard. Fortunately our next door neighbors went to bed at a reasonable time. Otherwise it would have been unbearable. I just think we received not the best room, and would still recommend the hotel.

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
Thanks for your review and compliments for our team and the cleanliness. Murphy beds are a little different so I understand your comments. There are 2 in the entire hotel. Hopefully, you can book a different room time when you return. Thanks for being our guest.

"Pet Friendly and welcoming"

4
30/07/2018

Check-in was very easy and thorough. Lobby and decorations throughout motel are very attractive. Room was very clean and comfortable Was given one of the largest cookies I have ever seen by Best Western. Very tasty too. Not the best location for walking a dog, but worked out quite well. Weather was an issue with excessive rain build-up in the parking lot. Would stay here again when in Albuerque. Great and convenient location.

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
I am happy to learn you would stay with us again. Thanks for the kind review. FYI, a new dog area is in the works on property. Hopefully, it will be in this fall.

"Really Nice!"

5
29/07/2018

The staff was very pleasant and helpful. This hotel appears to be recently updated and has fresh paint, inside and out. The swimming pool area is attractive. I think my room had new carpet. The free, delicious breakfast was made to order in the restaurant. (take-out available) The room comfort was typical for a hotel. When I visit Albuquerque again I will definately stay at the Rio Grande Inn. Liked it a lot!

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
We look forward to your return. Thanks so much for your kind words for staff and for noticing our recent updates.

"Cross Country with Big Dog"

5
25/07/2018

We had a pet friendly room, it had attractive laminate flooring and was SPOTLESS and odor free. Veronica, the woman who cleans the rooms deserves to be recognized as a top notch employee. Great service from front desk with wonderful recommendations for enjoying the old town area which is an easy walk away. Pet area is just some gravel and no real walking areas on the property. There is a dog park and other parks and trails a short drive away. Would stay here again based on super clean pet friendly rooms, the proximity to the old town area and bike trails. Nice place if you had a few days to explore the area. We only spent the night as we were headed home.

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
Thanks so much for your recognition of Veronica and the front desk team. I am happy you found your pet friendly room clean and easy to get to pet friendly areas nearby. We hope that you will be back to visit us again.

"Plus and Minus"

3
24/07/2018

The decor of the room was old. Chairs in the room were uncomfortable. The elevator was way too small to maneuver the luggage cart. Music provided in bar for happy hour, but the bar is too small to host live loud music. Snacks were available in the bar. Couldn't speak to the person next to you unless you were shouting. Breakfast is a voucher system. There were two of us in our room and only 1 voucher. Took some persuading to get our waitress to allow us to chose a second breakfast for the second person. There were ,however, many voucher choices of food. WiFI worked good.

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
Your feedback is appreciated. Thank you so much for being our guest.

"Perfect"

5
24/07/2018

The location was close to the historic downtown area. The staff was friendly and very helpful. The restaurant food was very good and the restaurant staff were exceptional. I also enjoyed having a bar and amenities like laundry facilities on the premises.

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
We are happy to learn that you enjoyed your experience with us. Thanks so much fr the kudos for the team and the food. We appreciate your business and the kind review.

"A convenient clean place to stay"

4
21/07/2018

The Best Western Plus Rio Grande Inn is a nice clean place to stay in Albuquerque. great location to I-40, good staff and nice breakfast. Pool was all right. I stayed here several times and keep coming back because of the staff, location and cleanliness.

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
We appreciate your loyalty. Thank you so much for recognizing our team and the breakfast experience.

"Not the best location or service :-("

3
19/07/2018

As part of a tour group, I was surprised when the bus pulled off Interstate 40 and almost immediately entered the hotel parking lot, meaning I40 traffic noise. This also means about a mile walk to Old Town Plaza. Since this was the last night of a 17-day tour, and my flight was scheduled for 11:00 the next morning, I hadn't planned visiting ABQ, something I enjoyed a year ago for five days. After ascending the world's slowest elevator (I used the stairs thereafter, even with luggage), I found the room to be spacious, clean & comfy. Perhaps I was tired and irritable from being on the road for many days, but registration staff that Friday evening seemed argumentative. The phone didn't work, so I had to come downstairs—not by elevator—to request the phone be repaired, and to have a wake-up call. The clerk suggest five items that I “may” have done to cause the phone not to work. Um… I could not call the clerk, so obviously I didn't “may have done” to cause it not to work. Half hour later, someone came to the room, discovered that a previous guest had move the plug to an incorrect jack. Since I am the only person not to have a cell phone, many may not understand the need for a WORKING phone. Fifteen years ago a spinal injury ended my career. I'm not an invalid, but on several occasions I've had to call 911 for ambulance transport to a hospital. I didn't appreciate lack of cooperation from staff members who assume all guests are stupid, and not consider that the problem caused at the hotel may actually exist.

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
Thanks again for your feedback Mr. Murphy. Our housekeeping team is diligently checking the phones to make sure they are working. I understand your concern and have take action.

"Good location, very busy motel"

4
19/07/2018

I stayed here for one night. Rio Grande St. is a very busy roadway less than a block from I-40 exit. The advantage of staying at the Best Western is that it is across the street from Old Town which is one of the main historic tourist attractions in Albuquerque.. Walking to and from Old Town with its myriad shops and restaurants makes this a worthwhile place to stay. As for the motel itself, the staff is very friendly and efficient, the rooms were nice and the housekeeping staff does an excellent job of maintaining their cleanliness. The in motel restaurant has a good breakfast selection an it was fast and reasonably priced.

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
Thank you. I am happy that you found us to provide good accommodations, food and service. Happy travels.

"Really really nice helpful staff, not what I expected from a chain."

4
18/07/2018

Every encounter with hotel staff, from making a reservation by phone, to checking in, to getting a luggage cart, to having dinner in the restaurant, was notably friendly. The restaurant surprised me by having good wine, fresh guacamole, and a well done bruschetta. The ample rooms are better than most chain hotel rooms — there is color, the furniture and decor are hacienda-ish. It's by the highway (convenient for arrival but not for an evening stroll) so the neighborhood is not good for walking, but so what — guests can drive and the hotel offers a shuttle service to nearby attractions (Old Town) and the airport.

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
Thank you for your kind comments about the staff, our restaurant cuisine and the guest rooms. We appreciate your nice review. Look forward to welcoming you back when you are next in the area.

"Nice rooms and location"

5
18/07/2018

Perfect location for all of ABQ's attractions including Old Town and Bhd Indian Pueblo Cultural Center. If you step out you can see balloons flying almost every morning. Pet friendly with nice clean rooms and nice, helpful staff. The restaurant has Decent food if you aren't getting out.

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
I am happy that you found our location and ABQ balloon friendly skies to your liking. We look forward to your next visit.

"Hotel Stay"

5
18/07/2018

I stayed at the Best western Rio Grande and the customer service was outstanding. The free breakfast was great and so were the rooms. I also enjoyed the fact that we were very close to so many things such as Old Town. I would definitely stay here again.

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
I am thrilled to hear that you had a good visit with us. Thanks for recognizing our team for great service. We hope you will be back to do more exploring in the area.

"Comfortable and convenient"

5
12/07/2018

This may be the best place we've ever stayed on our annual family road trips. Excellent location, right off I-40 and a couple of blocks from Old Town. Real breakfast included (not the usual). Truly pet friendly. And quite comfortable, with enough room for our family of three plus a dog.

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
We are so happy to learn that we played a part in making your summer road trip memorable. Thanks for staying with us and for the kind feedback.

"Good quality hotel close to centre"

4
11/07/2018

Clean and comfortable fairly standard hotel within close proximity to Albuquerque 'old town'. Free parking and a nice pool area with hot tub. The room was fine with everything we needed and the bed made for a good night's sleep.

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
Thank you so much for staying with us and for this kind review. Happy travels.

"No complaints here"

4
09/07/2018

We had a two night stay here and no complaints about the hotel or its staff. Our room was large with dark furniture and was clean and in good repair. A nice outside pool with a small seating area nearby was ideal for relaxing at although we didn't use the pool itself. Within walking distance of the Old Town and for anyone driving there is a large parking area. We ate in the restaurant on one occasion. I had Salmon and mashed potatoes and my wife had chicken burritos. Both pretty good and filling. Prices were reasonable too. Just off the reception area is a small lounge bar, where we enjoyed a wee drink both nights we stayed there. Nice atmosphere and able to sit at tables in the reception area with your drinks if you choose. Not too much to moan about at this hotel.

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
Your review is appreciated. Thanks for being our guest. We hope that you will return to stay with us again when in the area.

"Perfect Route 66 Pit Stop"

5
07/07/2018

We weren't expecting much, but this place is amazing! Spacious, clean rooms. Free secure parking, which is monitored by security and the back entrance is closed after hours. Amazing breakfast and restaurant with fabulous interesting staff! Only issue was how early everything shuts nearby... Being European, we're used to having dinner around 8-9pm. Unfortunately in the Albuquerque area the only things open around this time are some takeaway pizza restaurants. Other than that, beautiful area. Would recommend a visit to the old town about noon, that's when it's busiest. Great visit!

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
We are so happy that you had a good time in Albuquerque. We appreciate your stay with us and this kind review. Happy travels in the US.

"Summer Vacation"

5
04/07/2018

We have stayed at Best Western Plus Rio Grande Inn last year and decided since we loved the hotel that we would stay there again for this summer's vacation. Once again the Best Western Plus Rio Grande did not disappoint! We stayed in room 142 on 6/19 and again on our way home in room 135 on 7/2. Both rooms very clean & comfortable with micro & refer. We ate at the restaurant in the lobby for dinner both times & for the free cooked-to-order breakfast in the morning both times. Staff is very friendly & welcoming both checking in & checking out. Hotel is located right off the interstate with plenty of restaurants, gas stations & Starbucks right across the street. We love this Best Western & would recommend to anyone passing through Albuquerque!

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
Your repeat business and kind words mean a great deal to us. We hope to welcome you back next year! Happy travels.

"Helpful friendly staff"

5
20/06/2018

My husband and I checked in with Mari at the desk. After a long day of driving she was a breath of fresh air...smiling, super helpful about Old Town area and the hotels amenties. Our room was immaculate. The restaurant staff for dinner and breakfast were also great and the menu was a delight. Wonderful staff and great hotel....it doesn't get any better. I highly recommend!!! Donna Montanez For some reason my iPad will not allow me to rate room service and location....5 stars

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
Your high recommendation is greatly appreciated. I am happy that Mari and the restaurant team helped to make your visit a good one. We hope that you will be back to stay with us again.

"Wonderful and helpful staff—great location"

4
20/06/2018

I stayed here for five days recently to meet up with an old college friend. The staff at the front desk and in the restaurant were always very helpful and friendly, especially Christine in the restaurant. The breakfasts were tasty and filling, with lots of choices. The lemon water and coffee in the lobby were very refreshing and welcome.

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
I am so happy that you had a good experience with us while catching up with a friend. We appreciate your review and the compliments, especially for Christine. I will pass this along to her with my thanks. Until the next time.

"Awesome hotel"

5
19/06/2018

My son and I stayed here as we were driving across country . It was wonderful, safe, clean and comfortable. They also had a great restaurant attached. Service was wonderful! The parking well lit and there was security. That was a big concern cause he was moving and his belongings in his vehicle. I would recommend this to families or if you are traveling solo .

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
We appreciate your recommendation, and the kind review regarding your stay with us. Thanks for being our guest.

"Dated, but with ongoing updates = great stop"

4
19/06/2018

We stayed here on a trip to help a friend move. Nice surprise. The place has an old-time feel, but is well maintained. Updates are done do as to keep that feel. The room was comfortable and clean. The restaurant was nice - and it had a bar! I think this is our “the usual” stop for future trips through Albuquerque.

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
We look forward to welcoming you back. Thanks for the kind words.

"Great Stay"

5
19/06/2018

Went on 10 day road trip. Stayed at Best Westerns in OK, CO, UT, NM, TX and they were all good except for one of two in OK. Meal was excellent for breakfast, made to order. Not to loud for being near the Interstate.

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
Thanks for your kind review and for being loyal to BW. We hope to welcome you back when you are next in our area.

"BITTER SWEET"

5
15/06/2018

I've been staying here for several years. I visit my mother and stepdad twice a year. This year I came 6/2/18 I want to recognize Jonathon for his kind words through this difficult time. Mother passed on 6/12/18

"Just a quick stop"

5
14/06/2018

Just a quick stop on the way to Colorado Springs. Comfortable room for a good night's sleep. Great breakfast and the salsa had just the right bit of kick from green chile. I'm going to get a morning walk in to downtown plaza before getting back in the car.

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
Thanks for your stay with us. Glad you enjoyed our full service breakfast and the house made salsa. Hope that walk was enjoyable, it is so beautiful in Old Town in the cool, early morning.

"Best Pet Friendly Hotel in Town"

5
11/06/2018

We have tried several pet friendly hotels in Albq. This is the only one to which we will return. Very clean, no odors. Nice faux wood flooring. Dog bed provided. Two little dog treats on check in. Nice areas for your dog to do his/her business. And this is just a nice hotel with nice amenities. Amazing breakfasts. Dinner too. The only negative was the very loud air conditioner unit. Our go-to stay in Albq.

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
We are happy to be your go-to place to stay with Fido. Thanks for your complimentary review and your business. You are appreciated.

"Functional"

4
10/06/2018

Stayed here for a night whilst passing through Albuquerque, and got the level of hotel that we expected from a Best Western. The hotel was clean and functional, and gave us everything that we needed. Would stay here again when traveling. Many thanks to Stephanie on reception who checked us in professionally, and pleasantly.

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
Thanks for your review. I am happy to learn you will be back to stay with us again when in the area. We appreciate your business.

"Another Quality Stay"

4
10/06/2018

Stayed over the Memorial Day holiday to attend family graduation party in Albuquerque and do the tourist thing. King room overlooking pool - clean and comfortable. Always appreciate a clean Keurig and two luggage racks. Tub/Shower bath was clean and well stocked with towels. Included made to order breakfast at the attached restaurant was a high point. Outdoor pool and hot tub looked ever so inviting with sunshine from morning to late afternoon. While non-smoking hotel, hint of cigarette smoke smell in the hallways but not in room. Not a deal breaker for us.

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
We appreciate your kind review and are happy that you enjoyed another good stay with us. We look forward to your next visit.

"Our trip out west"

2
08/06/2018

Every thing you expect for your money, clean rooms, friendly staff, good breakfast, easy to find from the freeway. We have always used Best Western Hotels in our travels by car across the United States.

"Unkept Promise"

3
06/06/2018

The Rio Grande Inn is showing its age. Great location and the rooms are nice, but the A/C needs upgrading. But more importantly, we were promised a microwave and were told it was already in our room - NOT, and we never received it.

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
I apologize that the microwave was not delivered as promised. I researched the problem and we have fixed the mistake. Our hotel has had many, many updates each year. Currently the exterior is being painted, we are updating our guest rooms with new window treatments, bed coverings, some furnishings, carpet and art. We hope you will be back and that you will enjoy the changes. Your feedback is appreciated.

"Anniversary trip"

5
03/06/2018

Very large room and nicely furnished. Allison checked us in and was very nice. Gave us 2 drink tickets to celebrate our anniversary. She even called our room to make sure everything was ok.Shower was great. Vouchers for $7. each were given for breakfast to be used at attached restaurant. Best breakfast ever!Great location. Close to old town and some of the museums..Only complaint...the thermostat did not work right. We would go out and when we returned the room was warm and we would have to reset it. Otherwise great trip! Would stay here again!

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
Thanks for recognizing Allison. I am happy she helped your celebration get off to a good start. Congratulations on your anniversary. We hope you will be back to celebrate with us again.

"Kinda Dated"

4
01/06/2018

My stay was comfortable. I slept well. However, the property is a little dated. I do think they are going to paint and do some renovations soon, however. I just thought it was a little tired for a Best Western Plus.

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
We are doing many, many updates to the hotel. The exterior is being painted as I write this response. Our rooms have many updates underway as well. We hope you will be back and that you will enjoy the new look. Thanks for being our guest.

"Great Place to Stay in Albuquerque"

4
31/05/2018

We felt this hotel was an excellent choice for the price. The rooms were large and it was very close to the Old Town. The front desk staff was very helpful and courteous. The pool area with hot tub was lovely. There is a free shuttle to the airport if you arrive before 11 PM which also will take you to the Old Town although it is a very close walk. However, the food could have been better.

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
I am happy that you enjoyed your visit with us. We hope that you will be back to stay with us again.

"Great Service at the restaurant for breakfast"

5
30/05/2018

The wait staff at the restaurant was exceptional. We were there for 5 mornings and every morning was the same, great service and personal service. Two people in particular stood out. Christine was always there and friendly and remembered us every morning. Another wait staff, which I unfortunately do not have his name was exceptional. He has a young daughter who was injured, while concerned for her well-being, he had a smile on his face and gave our entire family exceptional service.

"Good choice"

4
30/05/2018

Clean and comfy beds. Staff was friendly. Good location and near old town. Lovely pool and relaxing area. Beware of breakfast... credit towards breakfast ... our free breakfast cost $14. This is not a normal BW free Mbreakfast. I would stay again.

"a grande stay!"

5
28/05/2018

We stayed here for a week, and would highly recommend it. The location is perfect ~ walking distance to Old Town and accessible to I-40 if you have a car. Their shuttle service not only does airport runs, but will take you to a number of predetermined locations around the city. The rooms are spacious and decorated in southwestern style. The food is good, and the highlight of the restaurant experience was our waitress Christine. It is a wonderful thing to start your day with such a friendly face who is super efficient. Her sweet and professional manner is shared by the entire hotel staff, and just added to our love of ABQ. Price is reasonable. Make a reservation, I have no reservations about it!

"Breakfast taco"

4
24/05/2018

Betty makes the best Breakfast tacos and she is the best shuttle driver ever. She help to make my wife and most comfortable. The ease Betty made out of scheduling and driving us to pick up our rental car was great.

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
We appreciate the kind words. Thanks so much.

"Albuquerque"

3
23/05/2018

Everything was ok. Not sure if breakfast was included as no one ever told us and we left the hotel at 7 am. Shuttle to the airport was fine and the driver was friendly but the van was very dirty. Just ok.

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
Your feedback is appreciated, and used to help us improve. Thanks for being our guest.

"Friendly staff and clean rooms"

5
22/05/2018

Was in town for business and had a nice stay at this facility again. Rooms are always clean and the staff is friendly. Enjoyed my dinner and a couple of cocktails in the lounge where Kym goes above and beyond to take care of the customers. She is very friendly and knows the true meaning of customer service.

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
Love the compliment for Kym and will share this with her. Thanks for being our guest and for your nice review. We look forward to your next visit.

"Albuquerque"

4
22/05/2018

The hotel is in an excellent location for exploring the Old Town, Albuquerque. The hotel itself is nicely decorated and the rooms are comfortable. The internet service is good and having a restuarant and lounge is very convenient. Overall a good experience

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
We are happy that you enjoyed our culturally centered location, hotel amenities and staff services. Your kind review is appreciated. Thanks you.

"We stayed here but let me say about the restaurant food first"

5
20/05/2018

Excellent bar service from Kym, attending to all of our needs. The restaurant menu was do reasonably priced that we decided to eat in rather than go out. Excellent Big Bad Burrito and excellent Santa Fe Bun. Reasonably priced drinks too

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
Thanks for recognizing Kym in our lounge, and for complimenting the cooks! We appreciate the kind words and hope you will be back to stay with us again.

"Quick Stay, Great Hotel"

5
18/05/2018

Hotel compares to more expensive hotels. Have had great stays with Best Western, so joined their rewards program. The staff at this location was very helpful and personable. On site Bar and restaurant was very convenient.

"Clean rooms and great location "

4
15/05/2018

We stayed here two nights and found the place to be a great quality for the price. They provide coffee in the morning ... restaurant in hotel if you are so inclined ... the staff is very helpful. The hotel is right off the freeway and thus it's easy to get to many attractions.

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
We appreciate your business and kind review. Happy travels, we hope you will be back.

"Convenient location"

5
14/05/2018

The location is perfect. Reasonable rates, clean rooms. Parking was secure and easy. The restaurant is conveniently located at the front of the hotel. Lovely pool area. The staff were professional and friendly. ????

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
We are grateful for your business and appreciate the kind review.

"Great Hotel for the Price"

5
14/05/2018

Traveled to this hotel for a graduation at UNM. Location to the university is very convenient. We were within walking distance to Old Town Albuquerque, so that was nice. Lots of nearby restaurants, but the one onsite is quite good as well. The room was clean and comfortable. Great value for the money.

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
Thanks so much for the kind review. Congratulations on having a graduate in your circle. We hope that you will be back to stay with us again.

"Rude Restaurant Staff (Waiter)"

3
14/05/2018

Waiter(Johnathan) seemed to be prejudice, annoyed and unconcerned with providing excellent customer service. After my food arrived he never returned to my table. Very unacceptable. I had to reach out to other waiters/waitresses for service. Worst restaurant experience I've ever encountered.

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
We are all very sorry that you did not have a good restaurant experience with us. Please accept our apology. We are always focused on improving.

"Best hotel in ABQ"

5
11/05/2018

This is not your average hotel. 1. Breakfast is free but served restaurant style by a waiter with a smile. 2. Easy access. Right off the freeway but no freeway noise at the hotel. 3. Walking distance to old town. This is HUGE. Old town is the original town square like you see in Santa Fe and Taos..... but better! 4. Artwork. The old time ABQ artwork in the hallways adds to the ambience. The hand painted hallway beams are cool too. I stay in ABQ often and this is my favorite hotel. Enjoy!

"Nice Place"

5
10/05/2018

We have stayed here on more than one occasion. Staff was courteous and the rooms were nice and clean. The price was reasonable as well. They offer complimentary cook to order breakfast which was very good. An added bonus to staying here. Easy access to Old Town and I-40. I recommend this hotel.

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
Thank you for your recommendation and your loyalty. We look forward to your next visit.

"What is up with the air conditioning???"

3
09/05/2018

We stayed only one night on our way through the state and found the hotel to be clean and the staff friendly though there was little interaction. The room was spacious with no view but was located very conveniently close to the interstate with just a short drive down to Old Town. The bed was comfortable and quiet in spite of the fact that we were right next to I-40. We were only staying one night and didn't feel like worrying with the few problems we had. The elevators were small with small entry doors making it difficult to maneuver the luggage cart in and out - they need to invest in the smaller carts that I've used in other hotels. The water in the tub was EXTREMELY slow to drain but the biggest issue we had was with the air. The wall unit is run by a thermostat across the room and the temperature could be adjusted (which was necessary on this 90 degree day) but after it reached the temperature to which you set it, it reset itself to it's preset and stopped the air circulation. Over the course of the afternoon and night (we were out for most of the evening) we had to get up and reset it at least 10 times - NOT GOOD for travelers who just wanted a good night's rest. There may have been a fix for this but it wasn't easily found.

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
Thanks for the feedback regarding your stay. We actually have 2 sizes of luggage carts, small ones like you find in airports, and the standard hotel style carts. We are always happy to help with luggage if you let us know. The AC has a mode of continuous fan so that the fan does not shut off once the set temperature is reached and then turn on again once the set temperature drops a few degrees. Please never hesitate to let us know when we can help make your stay more comfortable. We will always do our best to resolve any issues. We hope that you will be back to stay with us again.

"Good location for Route 66 and Old Town"

4
09/05/2018

Stopped here for two nights, very comfortable, with very friendly helpful staff, the rooms were spacious and clean with good size beds. With a 10 minute walk to the picturesque old town or a longer walk along the banks of the Rio Grande and into the old town. The food in the Hotel looked good, but we had a disaster with our dinner, with the chef completely messing up the order not once but three times, the manger did his best to sort it out, but I would not let that put you off as our friends meals were good. The wine was very good and reasonable.

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
Thanks for the feedback. We appreciate your business and hope that you will be back to stay with us again.

"Always reliable "

5
04/05/2018

We stop here on our way to visit family in Texas twice a year. Every time we come they have done something new. The price is right and the food is good A very comfortable hotel and conviently located near the historic old town

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
Thank you so much for making us your stop when driving through. We truly appreciate your business and will have more updates at the hotel for you when you return next. Some exciting surprises coming for the exterior of the building very soon.

"good trip"

5
02/05/2018

breakfast voucher did not cover the whole meal....The location is excellent, right next to I-40 and I-25 with easy off and on. The patio area is really nice. Although we did not use the pool, it looked totally inviting. The parking area is fantastic with a super huge parking lot and is very close to the entrance to the rooms. great place to stay.

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
We are happy to learn that you enjoyed our setting. Our hope is that you will return to stay with us again when in the area. Thanks for the kind review.

"A wonderful convenient stay"

5
02/05/2018

A wonderful comfortable stay. Easy off and back into to highway and you can't hear the road noise as close as were. It's great that there's an inhouse restaurant, especially when we were late checkin, so we're able to dine without leaving the hotel.

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
We appreciate your business and your kind words. We hope to welcome you back. Thanks for being our guest.

"Go big blue passing thru"

5
29/04/2018

Highly recommend. Excellent staff and high quality stay. Adequately priced for the amenities and not a hassle over my pet. That's a relief. I like the non carpet rooms when my best friend is riding down the road with me....

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
Thank you for your recommendation. I am happy that you and your best friend enjoyed your visit. We look forward to welcoming you back!

"Great location nice hotel terrible breakfast"

4
28/04/2018

We were greeted by the lovely Kyle who was welcoming and informative. She suggested a couple of restaurants in the old town and we ate in one (the back street grill) which was excellent. The hotel is good, just like most best westerns and the location is perfect for the old town, which is within walking distance. I recommend the hotel, the lady behind the bar in the evening was awesome and we had a great conversation with her. The only criticism was that the food was atrocious, in fact the breakfast was the worst that we had in the three weeks that we spent on Route 66. The service was good but, cold eggs, dried potato and a fixed menu choice was just dreadful. Definitely stay in the hotel, but eat elsewhere.

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
Thank you for your feedback, it is used to help us do better. We value your business and the kind comments for our team members. We look forward to welcoming you back.

"New Mexico's finest place to stay "

5
25/04/2018

This was my first time in New Mexico during a cross country trip and this hotel was great. The price was reasonable. The staff was incredible. The room was clean and comfortable. My wife and I absolutely loved our stay here. We even got a complimentary upgrade because I'm a Diamond Select Member. And the hotel is easily accessible from I-40 at Exit 157A. I will definitely return again and again. A+ stay

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
Thank you! We appreciate your loyalty to our brand, and look forward to your next visit.

"best western old town Albuquerque"

5
23/04/2018

Excellent hotel within a half mile of old town plaza. Nice rooms and a to order breakfast. Great happy hour in the bar. Very easy to find right off the I40. This was our second time staying at this hotel and we would definitely stay there again.

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
We are so happy to learn that you had a good visit with us. We do look forward to your return. Thanks for the kind review.

"Best free night"

5
18/04/2018

Right in the middle of Old Town Albuquerque! Everything worked great. King size bed was very comfortable. Enjoyed the pool. The hot tub could have been a little warmer, but that's not a complaint. Right off I-25 easy access for travelers. I will go back

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
We look forward to your return. Thanks for being our guest!

"Excellent Customer Service"

5
14/04/2018

The staff in the Albuquerque Bar and Grill attached to the hotel made me feel welcome and right at home. Christine greeted me in the restaurant for breakfast every morning and was a delight. Kym and Celisa were amazing and friendly bar tenders in the lounge. The live music was a wonderful treat on Thursday evening. The location made walking around Old Town easy and fun. The hotel staff was also helpful.

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
Thanks for recognizing the ladies in our food and beverage outlets. I will pass the compliments along to them with my thanks. We hope to welcome you back when you are next in the area. Your business and the kind review are appreciated.

"Within walking disatnce to Old Town"

5
14/04/2018

We love this hotel and try to stay here whenever we come to Albuquerque. The rooms are nicely furnished and extremely quiet. We have never been bothered by an occupant in the next room. Also, even though it is adjacent to I-40, we have never heard road noise. The wi-fi internet is fast and the hotel has DirecTV which means it has a wide variety of programming. The hotel is about 5 blocks from Old Town Albuquerque and about 3 blocks from the Natural History and Explora (Children's) Museum. Coupled with a wide variety of cafes and restaurants makes this hotel a natural for engaging in a wide variety of venues without ever needing a car. Finally, the hotel features gated parking at night providing an extra level of security.

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
We are happy to be your hotel of choice in the area. We are grateful for your loyalty and the kind review.

"Good standard best western, outdoor pool available year round"

4
13/04/2018

Close to the Interstate 40 but no undue noise from that. Built in dark red New Mexico tradition and pleasant to the eye outside compared to the 'box ' type now built by so many. Has an outdoor pool which is cover by a baloon cover so that it can be heated and used in the winter. That comes off around end of April. Has a small garden area for sitting under trees. There is a bar and restaurant, the restaurant standard is good. Rooms are fairly standard good beds, pillows could be better. Main grype is the internet cuts out regularly although you can get in again fairly quickly. Annoying and the hotel should fix this.

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
Thanks for your review. We are happy to learn that you enjoyed your experience with us. I have forwarded your comment about the Internet to our tech team. We will investigated. We hope that you will be back to stay with us again. Thank you for being our guest.

"Christy travels efficiently"

5
11/04/2018

Best Western is my hotel of choice whenever I travel. I am not looking to spend extra on unnecessary amenities. The rooms are comfortable and clean. The staff is always friendly and quick in their processes.

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
We appreciate your loyalty to our brand. Thanks for your review.

"Great value and easy walk to Old Town"

4
08/04/2018

The Best Western Plus is a good hotel and great value for your travel dollar. The hotel looked a little dated on our initial walk down the interior corridor, but the room was nice, comfortable and most importantly quiet. The fitness center was a small workout room with cardio equipment. The hotel reception staff was very friendly and efficient. Our breakfast was included using a coupon voucher. A lot of selection, very reasonable prices and the waitstaff was exceptional!

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
I am happy to learn that you enjoyed your visit with us. We value your input and hope to welcome you back when you are next in the area. We have many updates planned this year for the hotel.

"A great hotel"

5
07/04/2018

This hotel has very nice rooms. The western theme decor is very tasteful. In our room there were 2 chairs so that both of us could work. The breakfast vouchers are great because the breakfast is quite good. There are 9 choices from the menu. The bath towels are large and thick.

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
Your kind review is appreciated. Our hope is that you will be back to stay with us again. Happy travels.

"Albuquerque Trip"

4
05/04/2018

This is our 5th time staying at BW-Rio Grande. Have always had a very nice experience. Kym, bartending in the lounge/bar, was absolutely the best. In all our travels, she was definitely one of the best people we've ever met.

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
Thank you, thank you for the compliment for Kym who is a bartender supreme. I will pass your compliment along with my thanks. We look forward to your 6th visit!

"Lovely hotel and great price"

5
05/04/2018

This is a very nice Best Western and my stay was extremely reasonable. We were just passing through, so we didn't have time to take much advantage o the great location. But, it was convenient to Old Town and some nice parks along the river.

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
Glad that you found us. Hopefully, you will be back with some time to explore the art, culture, cuisine and shopping that is in our neighborhood.

"We'll be back"

5
04/04/2018

This is our 3rd or 4th visit to this hotel as it on route to warmer temperatures in Phoenix. We return because it is close to Old Town, we can gain Best Western loyalty reward points and it is the perfect stopping off point for some sight seeing on the way to Phoenix (Painted Desert National Park, Meteor Crater, Petrified Forest national Monument etc.). I also like the SouthWest decor. Yes we will be back.

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
We look forward to your return. Thanks for being a loyalty member. We appreciate you.

"Disappointed"

3
03/04/2018

Clean and easy to get on and off I40. The motel was fine, but the restaurant was another story. Supper was OK but slow. Prices OK Our breakfast was free but were expected to tip so really not exactly free. Extremely slow!!!! They were busy but they needed more staff. We were wanting to get on the road. We ordered eggs over easy and they came sunny-side up. We did not send them back because we did not want to wait that long. Just did not eat them. Pancake was not good so did not eat. 2 slices of bacon and coffee were fine. I would skip the restaurant and eat elsewhere and figure this in the cost of the bill whether to stay here or elsewhere. I am rating the restaurant service poor but hotel staff was fine. Restaurant staff was just overwhelmed. That is really not their fault that not enough people were hired to do the job well.

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
We are always disappointed to learn that we did not provide excellent service. Your comments are valued and used to help us improve. The restaurant service normally is very good, but we are busy. We also offer grab and go bags for those in a hurry to hit the road. Thanks for the nice comments for our team members throughout the hotel. We hope that you will be back to stay with us again.

"Good Bang for the Buck"

4
31/03/2018

Close to Down Town. Very close to Hotel Albuquerque where we took a Trolley Tour of Albuquerque which was very interesting. I did not realize that Albuquerque had so many movies filmed here and the reason. Room was comfortable. Bathroom a little small but very functional. Carpet in hall: Thumb down. $7 Breakfast voucher in restaurant attached to hotel. Would consider staying here again. Restaurant Recommendation: High Noon in Old Down Town. Do not judge restaurant by its outside appearance. The food and drinks were great. Margarita: Spicy Cucumber and meal: Short Ribs.

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
Thanks for your business and the review. I am happy that you had a good time exploring our culturally centered neighborhood. We hope that you will be back to visit again.

"A Gem of a Hotel!"

5
27/03/2018

What a great place! We had a spacious king handicap accessible with a lovely walk-in shower. The bed was so comfortable that I really didn't want to get up this morning. We loved that they had an attached restaurant & lounge. They have a great happy hour. The food in the restaurant was excellent too. After driving a long time, it's so nice not to have to get in the car & go somewhere else. They gave you a voucher that could be used for breakfast the next morning or deduct from your dinner. Just off the expressway was another plus. We will always return here should we travel through Albuquerque again.

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
I am very happy to learn that you enjoyed your experiences with us. Your kind words are greatly appreciated by our team. Thanks for being our guest.

"Great, Clean Hotel With Fantastic Staff!"

4
26/03/2018

Great staff! They were super friendly, and their free shuttle service was extremely accommodating. It was a nice luxury to have them drop us off and pick us up from sight-seeing locales within a 3-5 mile distance from the hotel, which is situated quite close to many restaurants, downtown, Old Town (actually walking distance if you don't mind a mile trek), and many other options. The room was very clean and although only a block or so from the highway, noise was not a factor. The location is fairly ideal because you can go to lots of places in a short distance from this hotel spot. Well worth saving a few dollars from other options to stay here and use the money saved for fun stuff! BTW Zach works the front desk and also drives the shuttle - he rocks!

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
I love that you recognized Zach on our team, I will share your compliment with him. We appreciate your business and the nice review. Thanks for staying with us. We hope that you will be back.

"Nice hotel overall"

4
24/03/2018

Our recent hotel stay was very pleasant. The restaurant does get a little crowded at breakfast time and they could use a few more staff. We did not experience any issues, but others around us did. The food selection for the vouchers was good. The ability to use the pool year round with the dome was fantastic. It is close to some of the attractions we were interested in. They offered a shuttle to close attractions, but it was also walkable. The lounge in the evenings was packed and offered live entertainment. They had pickles in the vending machine.

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
We appreciate your kind feedback, and are happy you had a good visit. Your business is appreciated.

"Expensive. No Free Breakfast"

2
20/03/2018

Room was decent and near airport. Late night staff acted like we were bothering them when we checked in. Sketchy area. Extremely loud cars driving by, racing all night. TV remote had bubble gum on it. Most expensive Best Western we stayed at during 11 day trip to NM, AZ, UT with the fewest amenities and least helpful / friendly staff.

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
We value this feedback and do use it to help direct our efforts to improve. Please accept our apology for not exceeding your expectations.

"Great stay!"

5
15/03/2018

My husband and I drove down from Denver and was just looking for a crash spot on our way to Phoenix; this wasn't far off the I-25. Wasn't expecting to love this place, the town & the people. Check in was a breeze..Brittine(how she spells it) was excellent. Offered us a shuttle service to the Sandia Casino, and gave us the biggest, most delicious cookie upon arrival. The chef even baked us up a dozen to go! Breakfast is restaurant quality, with many different choices, and free with vouchers. The Texas French toast were scrumptious. Our waitress was so nice & efficient..helped us with every little thing and didn't want to take our tip, but it was well worth it. Nice smoking area in back for those that need it, and I heard the pool was also nice. It's covered, but we didn't get to utilize it in our haste to get on the road. Cable channels, comfortable bed, clean room, and large pictures of NM history adorning the halls of every floor. New Mexico is so beautiful that we're already planning another trip specifically to stay here. Do yourself a favor and indulge. Safe travels. ??

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
Your kind feedback is appreciated. We are so happy you had a good experience with us. Our hope is that you will be back to stay with us again. The cookies will be here to celebrate your return.

"Great Location! Comfy Beds!"

4
12/03/2018

Nice southwest decor in a great location in Old Town. The beds were so comfy and cozy. The staff was really really nice. The downside was that it took an hour to get an extra blanket and the pool was so over chlorinated my kids could not stay in the water. Whatever you do however do not eat at the hotel's restaurant. We ordered room service and there was hair in our food! The fridge in our room froze our drinks too. Overall liked the hotel.

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
Thanks for your review and our apology for the problem with the food order and pool. We check the pool many times a day to make sure it is clean and the chemicals balanced. I will share your comment and we will follow up to make sure there are no issues. We appreciate your business and hope that you will return to stay with us again.

"Have stayed here 4 times traveling through Albuquerque"

4
12/03/2018

We like this hotel because the location is convenient to old downtown and other areas we like to visit. We've always had a good stay. A few minor issues (noisy parking lot once and a malfunctioning window once), but our rooms have always been very clean. Beds, sheets, and pillows very comfortable. We're not breakfast eaters, so haven't tried that, but heard from others that the restaurant is fine. We like that the St Clair Winery and Bistro is less than a block away as we really like to eat and drink there. And Starbucks is right across the street.

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
Thanks for your loyalty and the kind review. Kind Regards,

"Nightmare from hell! "

2
11/03/2018

We came to ABQ because I had a friend that was in the hospital. So it was an emergency stay. They allowed us to check in early. The check in was a living hell. The lady that checked us in made us go through so much to just check in. We used points, so it shouldn't have been that hard. We were given a room where there was parking outside our window. We got in around 5am. Sometime after that some female woke me up talking loud outside our window. Baby daddy issues. The ac/heat unit wouldn't stop putting out heat. So we had to shut it off. When we got up I went to take a shower. The hot water stopped coming out and had to finish with cold water. I had to also shave with cold water. We switched rooms and things just got worse. The door to these rooms are like doors to a bathroom stall. When you lock your door it says in use on the outside. They aren't that thick and they rattle every time someone closes their door. They are not very secure doors! Then again they aren't real doors. The ac/heat unit works strange. You have it to set it to 4 degrees more then what you want it. This is what the maintenance man told us. The hotel hasn't been remodeled since the hotel was built. They keys the use are from 20 years ago. The manager did return our points and did apologized. They also gave use free drinks in the bar. There are a few staff members that are nice and work hard. Rebecca is the manager and Will is the Asst.Manger. They did try to fix the issues from the first day. On our second day there we were woke up three times by the fire alarm going off. I was told there was a guy who was smoking in his room that made this happen. We hardly got any sleep while staying there. Between the door rattling and fire alarm going off, it just wasn't a pleasnt stay. We will never ever be back here again. We are ending our business relationship with Best Western. We normally stay at the Drury Hotel or Sheraton Uptown. But this was an emergency and we wanted to use points. We have learned a valuable lesson. Stick with the brands you know and trust. We travel full time with work and trust me when I say I know hotels. I hope this review will keep someone from going through what we went through. After all that is the purpose of these reviews. Thank you and God bless.

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
Please accept our apology for not meeting your expectations. Your feedback is appreciated and used to help us improve. I am very sorry that we did not provide you with the experience we seek to provide our guests.

"Best Western Plus Rio Grande Inn, Albuquerque NM"

4
11/03/2018

This is a large hotel - inside rooms only. They have a bar and restaurant and free breakfast in the dining room. The 2 queen room we stayed in was comfortable and roomy. They have a frig and microwave and vending machine if you do not want to eat in dining room. There is a coin laundry as well. It is easy on off from I 40

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
Your review is appreciated, as is your business. We hope that you will be back to stay with us again.

"Close to Old Town"

3
08/03/2018

Walking distance to old town. Room was OK. Restaurants nearby. Free parking. Free airport shuttle. Computer printer downstairs couldn't print out my boarding pass. Friendly staff. One night stop over as we traveled.

"Not impressed"

2
07/03/2018

We made reservations on the internet. When we arrived we ask for military discount and was told it was already in computer and they would have to cancel reservation and redo it, which they told us they didn't want to do. The room thermostat difficult to set and froze all nite. No hair dryer in bathroom. It was overall a bad experience. Gave us vouchers for $7 TO EAT breakfast failed to tell us everything was over 7.

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
I am so sorry that you did not have a good experience with us. The original reservation would have to be cancelled if it was not made directly with the hotel in order to change the rate. There is a complete section on the menu identified with the complimentary selections for our made to order breakfast options that are complimentary with the voucher. The voucher may also be used to apply toward the cost of any of our full service offerings on the menu whether for breakfast, lunch or dinner. Please never hesitate to let us know when there is a problem, like setting the thermostat, we will do our best to resolve any issues immediately, and to your satisfaction. Your feedback is used to help us improve. Thank you. We apologize for not exceeding your expectations as is our goal.

"Room decorated western style, comfortable and quiet on back of hotel. Avoid highway side."

4
07/03/2018

Pleasant restaurant, cooked to order breakfast a real plus and steps above the usual buffet. Christine Lovato, our server, will help you face the day with a smile. Don't miss the tortilla soup for a warming dinner.

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
Thanks for your review. We appreciate your business and hope that you will be back to stay with us again. I am happy that Christine made a good impression and will provide my thanks.

"Another amazing stay at our favorite destination!"

5
07/03/2018

My husband and I stayed here a year ago and loved the service. The best was the mornings. Christine was one of the servers and you couldn't ask for a more lovely and attentive person. We brought our daughters with again a year later to stay her just because of the fabulous service and Christine is here! You can only imagine how how happy we are! Thank you Christine and all of the wonderful staff at the BW Rio Grande Inn for another wonderful four day stay! See you in the fall! Heidi, Mike and family!

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
I will share your compliments for Christine with her, and provide my thanks. Thanks for returning to stay with us. Your loyalty is appreciated.

"Chasing fire,"

5
07/03/2018

First and foremost the staff at this BW rules we were always greeted by Christine in the restaurant she always knew our order and greeted us an amazing smile and top notch customer service! The house keeping crew was always helpful and cheerful, the front desk staff was top notch and pro! The rooms great even the grounds keeper was kind, great crew clean housing and great food. Oooooh and our bartender was just like a cool mom that was making sure we were a ok! Thank you BW RG ABQ..

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
Thanks so much for your kind words for our team members. We are happy that you enjoyed your visit, and appreciate your business.

"Celisa"

5
26/02/2018

Celisa was absolutely wonderful! She was very informative of what the hotel/restaurant has to offer. Celisa is a true blessing to have on your team! She was very pleasant to speak with. I am looking forward to coming back to this hotel. I hope Celisa is here as well!

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
Wonderful, thank you for recognizing Celisa. I will share your kind words with her and provide my thanks. She is appreciated and so are you. Thanks for being our guest.

"Nothing bad and some things good"

3
21/02/2018

This hotel is well located for those interested in being close to Old Town and the city's museums. Things that were OK but could have been better--the desk staff is well trained but lacks experience since they all were college students who are working part time. When we checked in, we were assigned the room furthest from the elevator, even though the hotel was almost empty. My wife has problems walking, and we eventually had to request being moved to another room. We were immediately given another room, almost directly across from the elevator. Good news except we then had to repack our belongs and unpack them in our new room. The rooms are clean and pleasant, but seemed "tired".The facility staff responded immediately to all our requests for help. Our in-room refrigerator was not working. When he fixed it, he told us to set it at 4, which we did. In the morning, everything in the refrigerator had frozen solid. In the end, the proper setting turned out to be 1. The food served in the hotel was edible, but was the worst hotel food that we had ever experienced. What was good--excellent free WiFi and never having to wait for an elevator. The very best was their shuttle service. The shuttle takes guests to and from the airport, which is 8 miles away, for free. It also takes guests to Old Town. We used this service many times to get to and from restaurants. Finally, the maid service was above average. In summary, there was nothing really bad, but we would likely choose another hotel when we will next be in Albuquerque.

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
We appreciate your feedback, and hope you will be back to stay with us again. We have many updates planned for our guest rooms in the year ahead. Thanks for being our guest.

"Lovely hotel for an overnite stopover"

4
21/02/2018

Had 1 night in Albuquerque and stayed here. We had stayed at a few BW hotels on our route 66 journey. Lovely hotel and central for old town, restaurants and into the town. Reception On arrival greeted warmly and given information about the hotel and our room. Staff very friendly and helpful. Parking. We parked at the back of the hotel which was near our room and managed to get a bellboy trolley to help with the luggage. Had a minor altercation with a very ignorant and arrogant guest!! Room Room was very big and bright. Think was possibly an accessible room though we didn't request one it was fine. Lovely comfy bed and a view of the swimming pool. Plenty of clothes storage. Bathroom was good size with a nice mirror and a wet floor shower room. Swimming pool Big swimming pool with loungers round it. Too cold to go in pool but enjoyed a hr or so relaxing on a lounger catching the last of the sun. Staff All staff very helpful. Asked staff about balloon festival and given great information and about where to park to get best view. Bar/Restaurant The hotel does have a bar and lounge but not very big and a nice big restaurant but we ate out. If we are ever back in this area would stay again.

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
We are very happy to learn that you will stay with us again. We appreciate your review of our amenities and the kind words for our staff. We look forward to welcoming you back.

"Excellent stay!"

5
20/02/2018

Stay was above and beyond expectations. We made last minute reservations as my grandfather was in the VA Hospital unexpectedly. The staff was excellent. Everyone we encountered greeted us with a smile and were genuinely kind. I've yet to experience that level of consistent customer service again. The rooms were clean and comfortable in both rooms we stayed in. My grandmother forgot her toothbrush and they provided one to her without issue.

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
We hope that your grandfather is doing better. Your kind remarks for our team are greatly appreciated. Our hope is that you will be back to stay with us again under better circumstances. Thanks for being our guest.

"Stopover"

5
11/02/2018

A beautiful hotel, with very southwestern charm. Staff very friendly. Hotel very clean. Rooms spacious and beds comfortable. A very nice pool and hot tub area. Resataurant and bar on site with good menu. Close to old town. It's easy to access off of freeway. Would definately stay here again

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
We are grateful for your kind review and your business. We look forward to welcoming you back. Thanks for being our guest.

"Remarkable Service"

5
05/02/2018

We were greeted by a very nice young man at check in, our room was super clean and comfortable but it was Kym at the bar that made our stay extraordinary! ! She was super friendly, gave us tips on what to do while we were here, in fact we liked her so much we went back twice in the same evening to have a drink and visit with her. She does an outstanding job!

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
I am thrilled to hear your kind feedback about our bartender, Kym. Thank you, I will share this with her as well. I am happy that your check in experience was good and that we provided you with valuable tips about the area to make your visit better. Our hope is that you will be back to stay with us again. Thanks so much for being our guest.

"Best of the West"

5
04/02/2018

We always plan our trips to Arizona around a stay at the Rio Grande. We find it clean and well cared for. The staff is always friendly and helpful. The food especially the breakfast is exceptional. we think all the Best Western Plus managers should be sent here to see how it should be done! Are trips from Ohio always have the highlight of a stop in Albuquerque at the Rio Grande Best Western Plus.

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
We appreciate you so much! Thank you for your loyalty and these kind words. Safe travels.

"Only one sucky nite!"

4
01/02/2018

So here goes. We checked in for a few nites. In town for a family thing. Day one..checked in fine. restaurant was done serving lunch but the server and cook were so nice about it. They got us each a bowl of yummy soup and let us sit and eat while they cleaned up. Thanks guys!! Had very nice evening in the lounge with Celisa as our host. Very friendly and we had a great meal and service. We also had breakfast there every morning which was good as well as the friendly service. Things were fine. There was also a young girl at the front desk who was super. She helped with directions and even shuttled us around a few times. Sorry we don't know her name but big Thanks! Everyone was so great until our last nit there. A woman who I believe was named Kym was the bartender. It started fine but then she started being a little aggressive with people. apparently after 2 drinks you have to eat something before you can be served again. Okay fine! But she actually got bossy and started arguing with people. We were all sort of put off by that. Had to be the worst attitude I have ever seen! People left because of her nasty attitude and went to there rooms or somewhere else including us.So all in all nice place, basically good stay,but it only takes one person with a bad attitude to turn you off. Pull the cob out deary! To the rest of you Thanks a Bunch! Probably stay elsewhere next time though.

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
I appreciate the feedback and will address your concerns with our bartender. We do take the responsibility of not over serving alcohol very seriously, but it is all about the delivery our communication and I apologize this did not go well in this instance. Thank you so very much for the nice comments for other members on our team. I am glad that you did enjoy or food and beverage amenities and the free shuttle service. I hope you will consider staying with us again. We value your business and would love to be your home while in our area.

"No, not ever will I stay here again."

1
31/01/2018

I'm pretty easy to satisfy, but this place didn't even come close. First they gave us a room and the only bed was a wall Murphy bed. Yes you head that right, the type that you pull down out of a wall. The walls were so thin that you could here everything said in the room next door. The person next door left their tv on all night and it was like it was in the same room as us. Needless to say we did not get much sleep. Next time I'm in town I will stay ANYWHERE else but here.

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
I am very sorry to learn that we did not provide you with a good stay. Please never hesitate to let us know when there is a problem, like noise from a neighbor. We will address the issue immediately to your satisfaction. We have 2 rooms with Murphy beds in the entire hotel of 173 rooms. They are often booked on-line due to the price point. When other room types are available our team is normally good about offering an upgrade at no charge during check in. We appreciate the feedback, and do use it to improve.

"Working Trip-combined with food & friends!"

5
22/01/2018

Attended conferences in Abq. for 3 nights and four days where everything was within walking distance! Hotel was very nice, close to restaurants, meetings, bars and coffee! Modern, attractive rooms, great housekeeping staff, friendly front desk and a "neighborhood" bar in the Hotel. Kym, our bartender, was so efficient, friendly and especially kind to my daughter's dog, Winston-even taking him for a short walk around the grounds! We were greeted like old friends when we stopped in on our way back to our rooms. Ordered food-to-go and it was very good and affordable! Live music too! We will stay here again, I am sure, on our next work-related visit!

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
We do consider you a friend. Thanks for the kind review. We hope to welcome you back many times. I will share the compliment for Kym with her.

"Ultra-professional and helpful"

5
14/01/2018

I've been staying at this hotel for almost fifteen years, at least once a year. I've never ever had a bad experience. The staff are consistently helpful, the premises are clean and comfortable, always being upgraded and maintained extremely well. I think it clearly has really good management, because I see staff there who've been working for the entire time that I've been visiting and you certainly don't stay at a workplace that isn't well-managed. It's a great hotel, with lovely helpful staff and I wouldn't ever stay anywhere else in Albuquerque.

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
Your loyalty is so important to us. We thank you for the last 15 years, and look forward to making you comfortable in Albuquerque for years to come. We appreciate you!

"AMAZING "

5
12/01/2018

The professionalism of the staff is top notch. This hotel is the best of Bestwestern. The staff was amazing. The food was great. The pool and hot tub was very relaxing. We drove twelve hours to this hotel. It was a great treat for my family and me. I would just like to say thank you to the whole staff. It was a memorable experience. Nick

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
Nick, your compliments for our team will definitely be passed along to them with my sincere thanks. We are happy that we provided the rest you needed on your journey. We hope to see you again one day.

"Headed home..."

5
12/01/2018

We stayed at Best Western on our way back to Ohio. They were all very accommodating, but the Rio Grande was our favorite! They're pet friendly, the restaurant was amazing with very friendly staff. It was easy to find and had everything in the room we needed. I will definitely recommend the Rio Grande!

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
Your recommendation and loyalty are very important to us. Thank you so much for being our guest.

"great professional hotel"

5
12/01/2018

no complaints. staff very friendly, great rooms, awesome food. Check in was very quick and painless. I asked for a room closer to lobby and they had no trouble doing so. The room itself was very clean with the bathroom being spotless. They seem to take pride in their work. the food at the grill was exceptional for both supper and breakfast. waiters were very courteous and prompt.

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
Your kind review is very much appreciated and will be shared with our team members. We hope that you will be back to stay with us again. Thank you.

"Old Town ABQ"

5
03/01/2018

This hotel is conveniently located near the Old Town square and the Bio Park. The parking grounds are secured and well-lit. The room I stayed in was huge and well-apportioned. The bathroom was very nice and clean. Only complaints were that the ice maker was down, and that there was a considerable amount of noise out my door in the morning, even with the do not disturb hanger up. I did enjoy the breakfast in the restaurant. The wait staff and hotel staff were excellent.

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
I value your feedback and am happy that you enjoyed your visit. Thanks for the kind words for our team.

"Great hotel and location"

5
01/01/2018

This Best Western is a wonderful hotel with excellent staff, good restaurant and a perfect location. Very pet friendly. Walking distance to other restaurants, one called Le Clair, the Albuquerque Museum and a great park for the dog(s). Stay here!!!

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
Your recommendation to stay with us is greatly appreciated. Thanks for the kind review. We look forward to your next visit.

"Highly recommend!"

5
01/01/2018

The staff was great. Close to I-40. Great value for the price. Close to Old Town. Staff recommended some places to go in the area. Check in and out very smooth! Secure parking on the property! Will stay there again.

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
I am thrilled to learn that you enjoyed your visit with us and that that you will be back to stay with us again. Your business is very important to us. Thank you.

"You get what you pay for."

2
31/12/2017

Pretty affordable, but was pretty disappointing after reading all the great reviews. Pros: friendly and helpful customer service; decently located close to old town and downtown; room was clean; despite the proximity to the freeway, we didn't have any road noise. Cons: room heater was unpredictable, finicky, and extremely loud like a freight train; bed was uncomfortable; shower was either too hot or too cold; hot tub wasn't hot enough and smelled overly chlorinated/overly used/not clean; while we were in the hot tub, a worker came into the "indoor" pool area to spray pesticides on all the plants.

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
I apologize that we did not provide you with a good overall experience. I value your feedback and will share it with our team to improve. Thank you for your review.

"Convenient and Nice"

5
31/12/2017

We enjoy staying at the Rio Grande Best Western Hotel. Pet friendly, convenience when getting off I-40, location, St. Clair Winery and restaurant within walking distance and a feeling of being safe. A definite great place to stay!

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
I am so happy to learn that you had a good, safe experience in our neighborhood. Thanks for being our guest.

"Change of policy, and pets allowed now"

2
28/12/2017

I used to be able to use my points for a "free night", but no more. I had to pay and went over budget. Also, now they allow dogs (pets), so we had them right next door, and they do make noise. One had a huge dog in the elevator, and it relieved itself right in front of my wife. Stinks ya know? My room had a oder, and it was sometimes hard to breath.

"Comfortable Stay"

4
27/12/2017

We were traveling to Denver and stopped here for one night. It was a very comfortable room. The front desk staff was very friendly at check in. The lounge was very nice with a good selection of wine. We will definitely stop here again.

"GREAT STAY AGAIN"

5
27/12/2017

Very nice large rooms. Good beds and pillows. Good items on the breakfast menu. You can have lunch and dinner as well. Bar is open from 1600h to 2200h each day with some special price drinks. Close to Old Town Albuquerque which you can walk to about 5 blocks. Hotel is right off of Interstate 40 easy on/off. Nice pool and spa open year around. If you want a great person to help you with anything at the hotel it is Kelly. She knows the ins and outs of the hotel and the area. She can HELP you with everything. Great person. Thanks Kelly for your help and friendly service.

"Great Best Western "

5
27/12/2017

We stayed here one night during a cross-country road trip and really enjoyed the hotel & the service. The clerk was extremely friendly and helpful when we checked in, and the room was clean and good-sized. Would recommend!

"One Night during road trip"

4
25/12/2017

Nice Amenities, lots of hot water, covered heated pool was a bonus. Overall hotel was clean, but there was some place that could use some TLC and a good deep cleaning. Restaurant and bar on site was another bonus. Would have been nice if a quick breakfast was included.

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
Your comments are important to us, and I am happy that you enjoyed your visit. Our hope is to welcome you back when you are next in our area.

"Not worth the stay"

1
17/12/2017

We stayed here last night and I reserved 2 rooms. We walked in and dropped off our bags and left. When we came back to the first room it was ok, definitely needs some updating but wasn't bad. Was not the cleanest and wasn't surprised considering the look from the outside. We closed the door and the lock broke off but we could still close the door and turn the deadbolt. The second room was filthy. Around 9 at night when we got back, we noticed the bath tub was plugged with a bunch of dirt in it. They came up, snaked it and fixed the tub. When we went into the bathroom later, they put all the dirt and everything into the toilet and didn't clean it up. Then in the morning, the bath tub was completely filthy with dirt, hair and everything else they took out of the tub when they snaked it. We decided not to shower and let the front desk know at check out. Apparently they were tracking all the issues and gave us a discount for the room. Even with the discount, I would not recommend this place. We have stayed at the Hotel Albuquerque in the past and it is 100 times better. My family and I will definitely not return to the Best Western Plus Rio Grande Inn.

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
I am very sorry that we did not provide you with a good experience. I will use your feedback and follow up to help us improve.

"tired but good"

4
15/12/2017

We stopped here after a long day on the road, we did not have a reservation but it looked like a good place to stop. The staff was amazing, very nice, friendly, accommodating and helpful. The restaurant is on property and had a nice sw decor. After we got settled in the room we went to the restaurant for dinner. We were tired and I'm sure we looked it but again we found the server to be friendly and accommodating, the food was reasonably priced, quick and good. The next morning we found the same with all the staff we encountered and in the restaurant. Overall, a pleasant and refreshing experience.

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
We are so happy that you enjoyed your visit with us. Thanks for the kind words for our team!

"Very good to stay"

4
13/12/2017

We stayed here for 3 nights for Route 66,free parking and breakfast Staff helpful and will run you to Old Town - and back( although you can walk) Room good but no safe so need to use those at reception. Food very good... breakfast slow due to being freshly cooked ... they could serve coffee etc. quicker though Would recommend for restaurant( and one next door) travelling to Santa Fe and Rio Grande river.

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
Your kind feedback is appreciated. Thanks for staying with us.

"Handy place to stay with no car"

5
12/12/2017

Checked on line for hotel with free shuttle service from airport,shuttle took us to many other places during our leisurly 6 night stay.Staff were extremely helpfull and used vouchers for all our breakfast meals(note; must be a BW rewards member,hotel signed me up while booking,also need to book direct to hotel) saved us (2) $20;00 or more for a marvelous breakfast each morning.took a railrunner train one day to sante Fe. for a day trip(great).and rode bus down rt66 to end of line and back,got off at univ. of NM and had lunch at Frontier rest.must try their hor buns.All in all a great stay,Want to commend Joe,Christina,Jonathan for outstanding customer service.

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
I am very happy that you enjoyed your visit with us. Thanks for recognizing several of our team members for their good work. We appreciate the kind words. Our hope is to welcome you back when you are next in the area.

"Awesome hotel by Old Town. Shuttle service is great."

5
05/12/2017

The front desk employees were awesome during our stay. The shuttle service took us to dinner every night. We could enjoy some great margaritas without driving. We left our vehicle at the hotel and got on the Rail Runner to Santa Fe. Once in Santa Fe we took the free shuttle there. Great times. Never had to worry about parking.

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
I am so happy to hear that our desk team helped make your stay in Albuquerque enjoyable and safe. Our complimentary shuttle service for nearby attractions is a great amenity and I am glad you took advantage of it. We hope you will be back to stay with us again.

"Good old fashioned hotel experience!"

5
04/12/2017

There are many valued employees here. Kym was a great lounge host, if this is what you prefer in a hotel, great food great service, you won't be disappointed with anything. Most there wanted to keep it a secret.

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
We appreciate your review and the kind words for Kym in our lounge. Our hope is to welcome you back when you are next in our area. Happy travels.

"Fantastic hotel staffed with amazing people."

5
04/12/2017

Full disclosure, I am a manager at a Best Western in Texas. While I did receive my employee rate that has no impact to my review. My wife and I stayed here 12/2 for one night. We went to a concert at the El Rey Theater. The hotel has a great location right off the highway and was super easy to find. I checked in with Kylie. I arrived a couple of hours early and she was more than happy to get me a room that was available. She was super friendly and very informative about the hotel and the area. I couldnt think of a single thing to improve the interaction i had with her. Amazing employee. We had a king room for the night. The room was immaculate. I couldn't find a single dirty spot anywhere in the room no matter how hard I looked (and trust me, I looked). The amenities in the room worked flawlessly from the tv, to the thermostat to the coffee machine. An absolute model room and I would be more than satisfied to have any of my guests stay in this room. When we left for our concert later in the night we visited the front desk to ask questions of Kelly about the area as we were unfamiliar with the downtown area where we were heading. She was very pleasant and informative with all the questions we had. Fantastic employee. Breakfast in the morning was nothing short of amazing. Breakfast here isn't the usual buffet fare (that i'll admit my hotel has) instead its an actual restaurant situation with staffed servers. Our server Johnathon might very well be one of the best servers I have had the privilege of having in years. He knew the menu up and down, knew his hotel and knew just about anything else we asked of him. He had a constant smile on his face and looked like he actually enjoyed what he was doing. I almost feel bad that the man is working in a hotel restaurant while he could easily be working in a high class restaurant making tons more. But he said he's been with the property for a few years and is able to support his family just fine. So I'm happy for him. Johnathon is easily one of the best employees I have ever interacted with in customer service. At check out when we left breakfast we had a brief interaction with Allison. She was nice and knowledgeable with our quick questions. Another great employee. Beyond the fantastic employees the hotel itself had some great features. I absolutely loved the pool and spa and it looked comfortable, but as we were only staying the one night and had all night plans we just didnt have a chance to use it. I liked the safety measures they had with closing the side gates at night. The only way in after a certain point was through the main drive in which really made us feel safer. I loved that they had newspapers in the lobby as well. The overall vibe of the hotel was incredible, like you got the New Mexico feeling but you also got the classier BW Plus feeling as well. I've stayed at tons of hotels over the years including 5 star elite hotels in Vegas and I can honestly say this was one of the favorite stays I have ever had, and whenever we go back to Albuquerque this will be the first hotel we look at. Absolutely highly recommended.

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
Thank you so much for taking the time to write this kind review. I am so grateful for the amazing team members I work with here. That you mention Jonathan, Kelly and Kylie by name does not surprise me. I will pass your compliments along to them. Thanks for recognizing our housekeeping team as well. I am happy that you enjoyed your visit to Albuquerque, and we hope that you will be back.

"Clean hotel"

4
29/11/2017

Room was clean. Close to old town but not close as the other expensive hotels. Receptionist was helpful. I will stay there again. Ambiance was great. Bathroom was big. You wont get free breakfast if you book through hotels.com

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
Thanks for your willingness to return to stay with us again. You will always find the best rates by booking with the hotel direct, and breakfast is included in this rate. Negotiated rates with third parties do not always include breakfast. We appreciate your review. Thanks for staying with us.

"Close to Old Town - Speedy Internet!"

4
28/11/2017

We stayed here to wrap up a weeklong trip through the Southwest. We mainly chose the location because of its closeness to Old Town - which is easy walking distance, and features many good restaurants and shops. It is also a convenient, quick jump over to the airport. The hotel has been nicely renovated but you can still get the feeling of travel days gone by, which is quaint. Kind of like traveling on old Route 66. My only issue was the bathroom was very small. The big plus was the incredible internet speed - 86 Mbps! I travel regularly on business so the internet speed a hotel provides has become extremely important to me. In fact, I often ask the hotel how fast their internet speeds are, and unfortunately most front desk folks have no idea. Having good internet speeds definitely shapes my decision as to whether to stay at a hotel again.

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
Thanks for your review. I am happy that the fiber Internet connection we provide our guests free of charge met your satisfaction. Your comments are appreciated. We do have more updates planned for the hotel over the next year. We will stick with our regional decor. We hope you will be back to stay with us again. Thank you.

"Albuquerque"

5
28/11/2017

Nice motel. Secure parking lot. They lock the gates to parking lot and only access is by the check in door. Great location. Easy access of the interstate. We loved staying here. Actually stayed a second night to check out the local sights.

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
We are pleased to learn that you felt safe, and that you extended your stay to check out the sights. Our hope is that you will be back to do some more exploring. Thanks for staying with us.

"One of the best"

5
27/11/2017

I will definitely make this a mandatory stop every time I travel thru there again. I don't remember their names, but the young ladies at the front desk were very friendly and professional. The hotel itself is very nice and comfortable. Crystal that works in the restaurant is a great person and a very friendly person that would make anyone want to visit again. The bar is very nice here and the bartender, Kym, makes you feel right at home with a friendly smile and very good conversation. It is great to have people like this at a location after long hours of travel. I travel thru there about once a month and this is my new all time stop in this area.

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
It is our people that make the difference in the experience here. I am very appreciative of all our team members. Thanks for mentioning Crystal and Kym. I will share your compliments and provide my thanks. We value your willingness to recommend us and return. Until the next time.

"Excellent and close to Old Town"

5
27/11/2017

The rooms were very comfortable and well appointed. We had breakfast on site, (Huevos) and it was so delicious.We especially like that old Town was within walking distance. We would certainly stay here again and recommend it to anyone planning a visit.

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
So happy to hear you were able to explore our nearby cultural attractions in Old Town. Huevos are the way to start your day right! Happy travels.

"Very nice for one night stay"

5
23/11/2017

Only stayed the one night here, the room was very clean and quite spacious, and the beds were comfy. Laundry is also available here which is very handy. We had a buffet dinner here which was quite nice as well, but I'm not sure if this is available for everyone as we were in a travel group. Enjoyed the short stay.

"Business trip"

1
22/11/2017

Dont stay here, simple. Especially if you're in hopes of comfort with a business stay. Reservations wrong, accommodations out the window even tho "they make a note of it" ..lol, what a joke. This place has surely gone down hill, choose elsewhere.

"Nice Hotel"

5
21/11/2017

This is a very nice Best Western Hotel. I've stayed at some that weren't quite as nice, and only one that was nicer. The staff was friendly and I appreciated the room. This is a pet friendly hotel, but the pet area is rather small. The only problem I encountered was actually finding the hotel. There is a sign by the road, but the first thing you see is a restaurant. The check-in desk is hidden around to the side of the restaurant. I came in through a side street, and entered the property through a back gate/parking lot. Overall, this was a very nice hotel and a nice place to rest.

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
Thanks for staying with us. I am happy to learn you liked your room and that our staff was friendly. We hope to welcome you back when you are next in the area.

"Not bad"

3
20/11/2017

Here for one night and chose it because it was close to old town and took dogs. Check in was a breeze love that. The bar bites, namely the tacos wer very unimpressive, no flavor very bland. We did have the breakfast and it was okay. The property seemed to be in good condition, the room was a very good size

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
We value your feedback and appreciate your review. Thanks for being our guest.

"Will not be staying again"

2
19/11/2017

Quality was not what it was prior stay so I will not be staying again, bathtub had black water pouring in from another location, air co wouldn't shut off, even when it was turned off. Because I used a clc card don't get the rewards

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
I am so sorry to learn that you were not happy with your stay as you have been on previous visits. Please let us know when there is a problem, like the plumbing issue and the HVAC. We will take care of any problem to your satisfaction. CLC has a negotiated rate plan that does not include BW Rewards. We do value your business and hope you will reconsider.

"A nice hotel and a great value!"

4
16/11/2017

This hotel is conveniently located, has been remodeled and the staff is pleasant and attentive. The breakfast is a bonus! There is an excellent winery-related restaurant a couple of blocks away and Old Town is within walking distance from the hotel.

"Annual north to south trip."

5
15/11/2017

This was part of our trip south, as snowbirds. We have long searched for BWs on our trips. The Rio Grande Inn in Albuquerque is an excellent overnite place. The breakfast arrangement there was unusual in our experience and certainly better than elsewhere.

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
Thanks for staying with us. We are happy you enjoyed our full service breakfast experience. Safe travels.

"Nice Place, But a Few Issues"

4
14/11/2017

This was our second stay here because the first stay was excellent. However, this time we experienced a couple of issues that detracted from the stay. The coffee maker in the room did not work. The bathtub drained extremely slowly as if it was partially clogged or something. Overall this is a nice place and we probably would stay here again. It has very fast internet and a large TV with HD reception.

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
I am happy to learn you came back to stay with us, and that you will be back again. I apologize that there was an issue with the coffee maker and a slow drain. We will resolve both issues. Please never hesitate to let us know if there is something we might do to make your stay better. We will do our best to exceed your expectations.

"Great stay"

5
14/11/2017

The staff was amazing and made me feel at home. There were never any complications from Best Western and due to unforeseen events I had to extend my stay for 3 extra nights. Because I was so happy with the service I received I did not feel the need to change hotels.

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
Thanks for staying with us and for your kind words. Your business is very much appreciated and we are happy you enjoyed your time with us.

"Pleasant surprise at a very inexpensive rate!"

5
11/11/2017

I can see why BW Rio Grande Inn is a BW Plus! Really enjoyed our stay. Walking distance to Old Town, which is a charming afternoon/evening spent. The free breakfast included is made to order. Rooms clean; decor fresh & inviting, and beds/bedding great. We'll definitely stay there again.

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
We look forward to you next visit. Thanks for being a loyal guest. You are appreciated.

"Great Albuquerque Base"

5
09/11/2017

Everyone at the Inn was friendly and helpful. I especially appreciated the breakfast server...it's been too long, so I don't recall his name. The shuttle service to Old Town was great. Schedule and drop/pickup location is set, but the drivers were great. The room was clean and comfortable. I would stay again.

"Overall excellence"

5
08/11/2017

The hotel staff was very welcoming and friendly. The food was excellent. The room was very comfortable and everything was in working condition.The hotel was in walking distance to Old Town. Overall this was a wonderful place to stay. i highly recommend it to other visitors.

"Great Stay in Albuquerque"

4
05/11/2017

Location is great if being near downtown is required. The complimentary shuttle service worked so well I didn't need a rental car for my short visit. The restaurant was convenient and the food was well prepared.

Rebecca P, Director of Sales at Best Western Plus Rio Grande Inn, responded to this review
Anthony V, Director of Sales at Best Western Plus Rio Grande Inn Thank you for the the compliments. I am glad to read that our complimentary shuttle service was convenient and may have saved you a few dollars for your travels. I am also glad to read that you enjoyed our restaurant as well. Safe travels. Anthony

"Thoroughly Enjoyablel"

4
04/11/2017

I thoroughly enjoyed my stay at this hotel....the rooms were clean, comfortable, well-lighted, and attractive. The food was very good and the staff seemed determined to please at every opportunity. I would most definitely choose to stay here if I were to visit Albuquerque again.

Rebecca P, Director of Sales at Best Western Plus Rio Grande Inn, responded to this review
Anthony V, Director of Sales at Best Western Plus Rio Grande Inn Thank you for the the kind words regarding our hotel and our service. Safe travels. Anthony

"Best Western near old town Albequerque"

4
03/11/2017

Nice, clean basic hotel. Good internet. Recommend a VPN for Google access. The resaurant has a great red roasted chili salsa and they have Gluten free toast. Nice to find. I recommend the nearby Turquoise museum tour, and also walk through the Old Town shops. And also Fri and Sat the Flamenco show and tapas and Q bar at the nearby Hotel Albequerque.

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
Thanks for the review. I agree with your nearby recommendations to visit the Turquoise museum and to enjoy the flamenco dancing one evening. Mama's Minerals is also a good stop that is within walking distance. We hope you will be back to explore the area more.

"Love this property!"

5
02/11/2017

Great service! Great location! Great value! Best of all, it's near family! Our grandsons stayed with us and got to play in the pool with Papa. They had a blast!!! Thank you BWPRG for providing a heated and covered pool! (The only thing I wish the hotel had is a "family room".)

"Great stay and great location"

4
02/11/2017

This is the 2nd time i have stayed at this hotel, that last time in 2012. I was in Albuquerque for the Hot Air Balloon fiesta, so the price was high compared to other times of the year, but cheaper that other hotels in the area. Its in a great location, took me about 7 minutes to walk to the Old Town. So in walking distance to 2 bus routes. The Hotel also has a free mini bus for airport pickups. and other near by locations but you do need to book it. the Staff were great and always helpful. I arrived at about 11.30pm after flying in from London, and a delay in Atlanta so had been awake for about 23 hours. The check in quick and I was given help with my case to my room. It was all done within about 10 minutes. Room was clean, comfortable bed. able to control the room temp and all the staff where really attentive. Not sure when i will be back for the balloon fiesta again but will stay here again!

"BWPlus Rio Grande Inn, Albuquerque"

3
31/10/2017

Overall, not a very enticing stay. The corridors are extremely narrow, the rooms tight. Bathrooms Noisy. Staff is good. Not a Plus hotel quality. More Like a Quality Inn or Comfort Inn. Crummy & annoying voucher for breakfast. Maybe I am too picky, but for over $100 for a night stay, this was not worth it. It was more of a $67 night value, at best.

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
We apologize for not exceeding your expectations as is our goal. We will use your feedback when focusing our efforts to continually improve.

"Great value for Money"

5
31/10/2017

My husband and I were traveling and we never know how far we are going to get. We were extremely satisfied and charmed with the staff, ambiance, on site restaurant and incredibly awesome room. Can't wait to stay there again.

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
We look forward to your return. Thanks for staying with us, we are happy you enjoyed the visit.

"disappointing"

3
31/10/2017

We had stayed here many times previously and had excellent service and amenities. The on site restaurant used to have a varied menu and delicious food. This time many of the amenities were no longer available and the menu had changed to being very limited and all Latino/ The food quality was poor, service was slow.

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
I am sorry that you did not like our current menu. On our lunch and dinner menu we actually added more entrees and variety when it was updated earlier this year. We have not changed our amenity package and actually are always working to add value for our guests. We still offer the extras like complimentary airport shuttle service, shuttle service to nearby attractions, complimentary breakfast vouchers for a full service breakfast experience if you book with us or through BW, upgraded room supplies and more. We value the feedback and do us it to help focus our improvement efforts. Thank you.

"Terrible"

1
26/10/2017

Rooms were not clean and smelled terrible.The towels are dingy, there is alot of noise and the food is aweful.We were really disappointed. It was not at all like the advertisement. I would recommend this hotel to anyone

"Comfort Stay"

5
23/10/2017

I bid on a one night stay at a fundraising auction. My brother-in-law can for the weekend and I decided to reserve two additional nights for him. He was more comfortable staying at the Rio Grande Inn then staying with me since he could come and go and not feel obligated to us. The hotel is right around the corner from my residence so it was great.

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
I am happy to learn that you were able to put the gift certificate to good use. Thanks for the kind review. We hope we can help out with your brother in-law next visit.

"2 Day Stay"

5
23/10/2017

Nice hotel right off the highway very convenient. Staffing was friendly and courteous. Bed was comfortable and TV had FS1 so we could watch baseball playoffs. $7 per person vouchers given for breakfast in restaurant located by the lobby. Would recommend hotel to others.

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
Your recommendation is greatly appreciated. We hope you will be back to stay with us again. Thanks for being our guest.

"Best in NM"

5
23/10/2017

I stayed here for part of my NM stay, and it was a great! I got great service, and I got to meet the chef one day, and I complemented his cooking - my breakfast was delicious everyday! The room was comfortable and the shuttle service really was a great deal.

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
Thanks for your kind words for our team. Our Chef is the best, I will pass along your compliment. We hope to welcome you back soon.

"Can't beat it"

4
22/10/2017

We needed a good bed after camping. We found it with the perfect white noise. The air conditioning was great. The location was great. We had a nap then went down the road for a wonderful meal at La Placita. We walked around the Old Town area. We then returned for a wonderful night's rest.

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
I am happy to learn that you were able to get caught up on some good sleep and the you enjoyed your visit with us. We value your business and hope that you will be back to stay with us again.

"Comfortable Hotel"

3
19/10/2017

Decent hotel with comfortable beds. Staff friendly and helpful. Reasonable speed on WiFi. Breakfast is not included. They have a restaurant at the hotel where we planned to eat breakfast. However, it was totally packed (perhaps one of the tours) and we were unable to be seated.

"An Oasis in the desert"

5
15/10/2017

This was the most enjoyable accommodation we came across in a 6 day road trip from Las Vegas to Santa Fe return. It was a breath of fresh air, truly an oasis in the desert. The place was so interesting and friendly. It was a credit to the management that all the staff were so happy, helpful and engaging. Too many names to mention, but Will at the front desk was so accommodating and a great ambassador for the hotel. This place also had its own bar and restaurant from where we received great service and amazing food. Thank you Alburquerque for providing such a great stay in your fine city.

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
Thanks so much for the kudos for our team members, especially Will and the kitchen team. We hope you will be back to do more exploring in Albuquerque, and that you will return to stay with us. Happy travels.

"Road scholar trip"

4
14/10/2017

Stayed here for a week with a Road Scholar trip. Staff and service were excellent. Special kudos to the chef for meals prepared for our group and also Kym, the bartender in the Kia lounge. The hotel location is convenient to Old Town Albuquerque.

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
I am happy to learn that you enjoyed your experience with Road Scholar at our hotel. Thanks so much for recognizing the Chef and Kym in the lounge. I will pass your compliments along to them. Happy travels.

"Great stay!"

5
13/10/2017

I just wish we had arrived at the hotel earlier than we did because I would have liked to have walked around old downtown Albuquerque more than we did. By the time we got there most of the shops had closed by 5:30 or so. The staff were very helpful and very nice. The room was clean and looked good! I don't like elevators and take the stairs whenever possible and its hard to find the stairs there. It is not obvious so had to ask the staff where they were. But we had a very good stay!

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
Thanks for your kind review. I am so glad that you asked about the stairs, and that you were able to use them. We hope you will be back with more time allotted to explore Old Town and the many other attractions in our area. Your business is very much appreciated.

"Passing through. "

4
12/10/2017

Left Wisconsin with all of our things to move to AZ and on the way stayed here and service was very courteous to us. In particular, a young waiter named Dominic who was actually from our home state welcomed us and talked with us all night while we sat and watched the Packers game at the bar.

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
Thanks for your compliment for Dominic. We value your feedback and hope that you will be back to stay with us again.

"A place that is nice but too expensive!"

4
12/10/2017

I have to say for the price of a 1 night stay, felt I should of gotten a celebrity treatment, Nice rooms and the employees are very nice. I felt like the hotel was more about making money then wanting the guest to come back!

"Nice hotel, nice people "

5
10/10/2017

Stayed one night and was very happy. Very friendly staff, large clean and quiet room. Good and very reasonably priced food and drinks from the restaurant and bar. Would happily recommend. The hotel is near the Route 66 and also the old town of Albuquerque.

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
We are so happy to learn that you had a good experience with us. Thanks for recognizing our team members and recommending our hotel to others. We appreciate you.

"An enchanting hotel experience"

4
07/10/2017

Clean, friendly and welcoming as soon as you walk into the front lobby. The theme of the lobby envelopes you and you can't help but feel New Mexico. The colors, the people, the food. Fabulous! I can't wait to stay there again.

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
We can't wait to welcome you back! Thanks so much for your kind words. We appreciate your business.

"Best Western Plus Rio Grande Inn"

5
05/10/2017

Great place to stay within blocks of Old Town in Albuquerque, NM. Easy access from I-40 less than a block from the Interstate. The room was nice with kingsize bed, desk w/chair, and a comfortable easy chair with hassock. Bathroom was a little on the small side. A restaurant and bar on premises. Vouchers are provided for breakfast with a choice of nine meals free with voucher or voucher can be used for seven dollars off any other menu items. Very comfortable and relaxing place to stay and would stay there again in the future.

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
We love to hear that you will be back. Thanks so much for your business and the kind review. Happy travels.

"See Old Town Albuquerque"

4
03/10/2017

This hotel is located walking distance to Old Town so you can see the art work and local jewelry and (if you want) souvenirs. Prices were very good. The art work was so good we stopped in on our last day to purchase some art -- after having spend 8 days in numerous locations looking at several other locations, including Santa Fe

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
I am happy to learn that you enjoyed the shopping in Old Town. We appreciate your review and your business. We hope that you will be back to stay with us again when in the area.

"not bad but not the best"

4
03/10/2017

This hotel has seen better times , the tv and telephone were both not working initially . Sorted the tv , however the telephone socket actually came off the wall !!! The room itself was spacious and comfortable , Small pillows on the beds , that small I would call them cushions . Quite slow service in the hotel restaurant . Good place to eat St. Clair winery and bistro , come out of the hotel onto the main street turn right , 50 yards on your right , cannot miss it .

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
We value your feedback and do use this information as we direct our efforts to continually improve. Thanks for being our guest.

"Dogs welcome, but a problem..."

1
02/10/2017

Stayed one night at this older hotel, right off of I40 close to Old Town. Needs serious update, a/c loud! Dog friendly, which is a good thing, but should manage where placed! We were awaken way too early with loud barking dog above us, very unhappy at 6 am... Felt bad for dog, but worse for us tired travelers... Restaurant awful, extremely "greasy" and "questionable" breakfast…

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
I am disappointed to learn that you did not enjoy your stay with us. Please never hesitate to let us know when there is something we can do to make your stay better while you are here as our guest. We will do our best to resolve any issues to your satisfaction. Thanks for your feedback, we do use it to improve.

"Outstanding Visit on Every Level"

5
02/10/2017

Having grown up in Albuquerque, it's amazing to see how this beautiful hotel has come full circle. From the historical photographic decor to the impeccable customer service, we could not have imagined how great everything would be coming back to the "old" Rio Grande Inn. Wow, just wow! Bravo to maintenance, housekeeping, as well as the front desk. Our stay really was above and beyond. Thank you all.

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
Thanks for the kind words! I am so glad that you enjoyed the decor and recognized our service teams. We appreciate you and hope that you will be back.

"Nice place in good location."

3
28/09/2017

Stayed overnight on the way to Santa Fe. Nice place close to Old Town, but also next to the freeway. Room clean and comfortable. Staff not so great and restaurant overrated. Arrived a little early and the room was not ready. They said they would call when it was ready. Never did. At check in time it was still not ready. After watching others walking in off the street and checking in, I ask some questions. We discovered it was a particular still uncleaned room. I ask it it was the only room available. Low and behold they said they could put us in a different room, same price. We'd read that the "bar and grill" restaurant was highly rated. Not so great. Average in all respects. In was convineant.

"Lounge"

5
28/09/2017

Visited lounge on Thursday, August 21, 2017. Dominic was the bartender on duty and he was all by himself. The Lounge was full and Dominic was awesome. He kept everyone happy. Will stop by again very soon. Hope to see Dominic!

"It was just a quick stay late at night"

3
27/09/2017

We were traveling through and needed a hotel to stay at. Everything had a nice wooden look to it. The room was typical best western and was exactly what we expected to receive. There is a lounge/bar/restaurant with breakfast for purchase.

"Nice hotel good location"

4
27/09/2017

This is a nice hotel in the downtown area. good access to local attractions and freeway. The rooms and hotel are clean and the staff very nice. Restaurant is good and certain items of the menu are free for breakfast to guests.

"Best Place to Stay in Albuquerque"

5
26/09/2017

Excellent experience at this hotel. Room was exceptionally clean, spacious and comfortable, Everyone of the staff made our stay pleasant and fun, especially Dominick in the lounge an Jonathan in the restaurant. Excellent location - close to old town and reasonably priced.

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
I am happy to learn that Dominic and Jonathan made your stay with us all the better. They are both great assets to our hospitality team. We value your kind review and hope to welcome you back when you are next in the area. Thanks for being our guest.

"Best Old Town Hotel"

5
21/09/2017

We stayed one night while traveling to the Grand Canyon. This is a very nice hotel, completely enclosed so you don't have to walk outside in the weather. Love the restaurant for breakfast versus breakfast room like all the others. You receive breakfast vouchers when you check in.Coffee was hot, food was delicious. Room was very clean, mattresses comfortable, good night sleep. Great location right off interstate.Stay here! You will not be sorry.

"A Very Nice Place to be Stranded"

5
20/09/2017

We ended an 18 day tour in Albuquerque, NM and we were supposed to spend just one night, but due to Hurricane Irma, we had to stay another 4 nights. Everyone that we had any contact with was most helpful and all so very nice. Will, Vanessa and Kelly at the front desk had to keep changing our room and shuttle reservation each time the airline cancelled us and always did it with a smile.. Kym in the lounge was very pleasant while serving us our Alien Amber beer. Jonathan was our waiter for breakfast the first morning and was very friendly and efficient. Christine waited on us the other 4 mornings and she was also very friendly and efficient. Our room was on the 4th floor and very nice. When we looked out the window in the morning, we could see the hot air balloons. Since we had to spend an extra 4 days in Albuquerque, I'm glad it was at the Best Western. I would definitely recommend this hotel.

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
We are sorry you had to extend your stay under those circumstances, but are glad to learn you are home safe. I will share your kind words for all our team members. Thanks for your recommendation.

"Passing thru"

4
20/09/2017

My stay was fine but it was under my ex-husbands name and I would like it to be changed to my name Susan Houk but overall my stay was fine we were passing through and walked in and got a decent price and the room that accepted pets I have a service dog and he was welcomed

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
Thanks for staying with us. In our system your name is Susan. It may be that the Rewards membership is under your husband's name. If you contact BWRewards @1-800-937-8376 they can help with getting an account set up in your name. We do appreciate your loyalty and hope that you will be back again.

"A Visit extended by flight cancellations"

5
17/09/2017

I and a friend ended up at the Best Western for 5 additional nights due to canceled flights because of a hurricane. I could not say enough positive things about the hotel amenities, the cleanliness of the rooms and all areas, the use of 4 computers, the free shuttle. The greatest positive, however, was the pleasant and helpful staff - from the housekeeping personnel, to the front desk, to the maintenance (Edwin), to the restaurant staff (Christine). In particular, Will, Andy and Joe at the front desk were so extra helpful with the computers (when previous guests hadn't logged off and we couldn't figure out how to get them off) or just because the computer was unfamiliar and not like our ones at home. They also assisted just making suggestions as to sights to see or scheduling the shuttle for us or answering questions about our bill. Will was extremely helpful locating an area drug store and arranging transportation to pick up a prescription that I was running out of due to the cancelled flights and extended stay. Any time we needed to ask a question or ask for help, we knew we could count on them. They made a stressful and potentially unpleasant experience so much better. Thank you Best Western Albuquerque staff! You are indeed the best! Kathleen Walsh

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
I hope that you found your way home and that all was well there. I am so pleased to hear your nice words for our team members. We value your feedback and the compliments for the individuals who stood out.

"Very accommodating and friendly "

5
16/09/2017

We have stayed at a lot of hotels as a big group and Dominic, Zach, and Tony were by far the best hotel employees that we have had. They were extremely accommodating and friendly and appreciate the kind smiles. We had a great experience and appreciate everything!

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
Thanks for recognizing Tony, Zach and Dominic. I will pass your compliments along to them with my thanks.

"Best Hotel Bar "

4
14/09/2017

We came for a trip and transitioned to this hotel from Hotel Albuquerque. The bartender here goes by Kym, she was so amazing! She was hospitable and fun! She treated us like family. She was so warm! Would highly recommend. Made us feel right at home!

"convenient, clean, pleasant"

4
13/09/2017

it's well located, near the historic town, but also near the airport. the hotel is modest, but clean, well kept, and just right for a night or two. staff is pleasant, and rooms are nice and large. internet works great.

"Hospitality"

5
12/09/2017

Kym manages the bar at this location. She is very professional, pleasant and attentive to the customers. It has a 'Cheers' personality and we greatly appreciated her hospitality. She was helpful with providing tourist information, recommendations and directions.

"Kym is amazing!!"

5
12/09/2017

Thank you so much to Kym. Helped us so much on our Route 66 adventure. Great hotel, great facilities & if Kym is working. You're in for a treat. Any questions at all ask Kym she will go above and beyond!

"Home Away from Home"

5
12/09/2017

The Best Western Plus Rio Grande Inn, Albuquerque, N.M. was the best experience I've ever had in a hotel and I've traveled extensively in the U.S. and abroad. The staff are absolutely outstanding and every effort is made to extend their services for the comfort of the guest. As a guest I cannot say enough about the efficient, professional and caring attitude of their staff and accommodations. This hotel is a 10+ Excellent value! Go see!!

"Great place to stay in Albuquerque"

5
07/09/2017

Good location off the freeway. If you get a room in the South wing it is very quiet. Freeway side not so much. Easy walking distance to Old Town. Rooms are clean and with a nice décor. Made to order breakfast is good. Check in and out was easy, will stay there again.

"Wow what a great surprise "

4
07/09/2017

We were overwhelmed with the order off the menu that was included in the cost of the room. You could also order other items for a reasonable price. All this and a great room and pet friendly. I would have given this place an excellent 5 star rating except for the very noisy air conditioning that kept waking us up every time it on.

"Excellent Place to Stay in Albuquerque"

5
07/09/2017

This hotel was very nice to stay in. All of the staff are very friendly and helpful, making sure we didn't need anything and telling us to just ask if we did. The rooms were very clean and comfortable for a 6 day stay. We would definitely stay here again while in Albuquerque. KUDOS to everyone at this hotel!

"ABQ trip 2017"

4
06/09/2017

This facility has a bar, restaurant, gym and plenty of parking. It is less than a mile to Old Town and close to the freeway (I-40) There is some construction on Rio Grande Rd, but we had no issue parking or getting around in Old Town, There are plenty of restaurants in the area and a few breweries too. The staff is helpful and friendly. I'd stay here again.

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
We are happy to learn that you would stay with us again. Your business is very important to us. Thank you.

"Okay hotel, but near bike theft in parking lot"

3
05/09/2017

Hotel did have an easy walking location to old town and rooms were okay but older. Made to order breakfast was good. Given a menu and if there was a green v (for voucher) you could have that as your free breakfast. Or the voucher was worth $7 that could even be used in lounge. Of a bad note, there was an attempted theft of our motorcycle overnight which bent the forks in front and dented and scratched fender. I understand things can happen. Looking back the area of parking lot wasn't our favorite but wouldn't let us park up by front door. We did park under the sign that said area under surveillance however mgmt states there were cameras there. At the end of the day we were blessed the bike was still there and drivable.

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
Thanks for the nice feedback. We do secure our parking lot as best we can and have good lighting and security on patrol each night. I am also glad you were able to continue your journey on your bike. Happy travels.

"Stay away "

1
31/08/2017

Bed bugs in rooms. Dirty bed sheets on arrival asked them to be changed and housekeeping claimed it was my makeup. The room was dark as were the corridors. Had a motel feel rather than hotel. Noisy air conditioning unit Reception and bar staff friendly and helpful.

"Great Staff but noisy location"

4
31/08/2017

The employees in the motel and restaurant are great. This hotel is very close to the interstate and where we stayed had a noise problem so be warned to request a room as far from the road as possible if you are a light sleeper. The restaurant is a little overpriced for the quality of the food in my opinion and complementary breakfast is limited to reward members.

"Terrific breakfast!"

5
30/08/2017

We have to give a shout out to Jonathon! He was not our server but saw that we were getting impatient. He stepped right up, took our order and got our food in record time! Check in was seamless, and we received very detailed details about "Old Town".

"Good stay"

4
30/08/2017

Had a pretty good stay. The room was nice staff was nice. Went to the restaurant a few times, had good food overall. One night at about 9:30 and the server, Megan, was very kind about it being late. She had several tables close to her closing time but was very kind to everyone. Food was decent, could tell the cooks wanted to go home though. Housekeeping kept things clean. Overall good stay. Would come back if going through again. Zach at the front desk gave a very welcoming greeting.

"Nice location and price"

4
30/08/2017

We were very happy with the location being close to Old Town and easy to get to and from Downtown. The hotel is a little difficult to get into through the back entrance and the elevators are small so if you have a lot of luggage, be prepared. The room was nice and clean although lighting was very dim, but the internet was good and everything worked. Staff was friendly and helpful.

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
We appreciate your kind feedback and your business. Thanks for being our guest. We hope that you will be back to stay with us again.

"great staff"

5
23/08/2017

Help is great. The staff is very helpful and polite. Everything was clean from room to bathroom and in place. Everyone was eager to help with smile on face. I will definitely be back and recommend to my friends and family.

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
Your review keeps us smiling :). We look forward to your return. Happy travels.

"Relaxing stay"

4
23/08/2017

Well presented accomodation for any traveler. Rooms look modern with bar fridge, TV, and coffee making machine. Only gripe would be the air conditioner is in the room,and the constant hum can be annoying. Another issue is that it seems pets are allowed in rooms, had dog scratching on room dividing door. Lady at reception was very friendly and informative. Nice feature after checking in, is that front desk calls room to see if everything is fine. They also have a courtesy bus for use if one does not feel like driving.

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
Your feedback is appreciated and we do use your comments to address potential problems. I am happy that you found our rooms, service and amenities to your liking. We appreciate your review and your business.

"Best Western Plus"

4
23/08/2017

Very good location near Old Town. Only a few minutes from the Airport. Clean rooms, nice breakfast: in the restaurant, not the usual free limited buffet. Staff was very helpful and the rates are reasonable.

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
We are happy to learn that you found us to provide good service and value. Thank you so much for being our guest.

"Very dark rooms"

3
21/08/2017

The service in the hotel was excellent, so friendly. Great free shuttle bus service from the airport and to the train station. The room I had was so dark I had to have the lights on all day and there was a loud fan noise. Food was basic. I would not chose to stay here again because I like a lot of light.

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
We appreciate your comments regarding your stay with us. We do have 4 rooms out of 173 that are in a corner of the building where the sunlight is blocked by a wall. We have 169 rooms with great natural light. Our hope is that you will be back to stay with us again, just ask that your room have plenty of sunshine available. We will do our best to honor the request. New Mexico is know for our many days of sunshine.

"best western old town albuquerque"

5
21/08/2017

Excellent location. Right off I40 and walking distance to old town plaza. Very nice rooms and great breakfast choices off the menu. Bar and lounge was a nice touch with some very good happy hour deals. Would definitely stay at this hotel again.

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
We look forward to welcoming you back. Thanks for the review and your business.

"They really wowed us!"

5
15/08/2017

Incredible customer service, even called our hotel room to ensure everything was to our satisfaction. I've stayed at 5 Star Hotels who don't even do that. Clean rooms, facilities, incredible value for our room. Everyone we met was warm, friendly, and seemed to enjoy working there -- you don't always get that elsewhere. The front desk greeted us with a Welcome Package (join the Rewards Program, get a great discount and welcome package), and they even included a Welcome Package for our four-legged family member (dog waste bag, and two treats). Convenient location, right off I-40 and be sure to check out Old Town which has a great vibe with cute boutiques and great restaurants only 1/2 mile down the same road. Really, really was impressed. I never write reviews like this!

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
Thanks for making our day. We truly appreciate your business and hope that you will be back to stay with us again. Your kind words will be shared with our team.

"This hotel needs remodeling"

1
14/08/2017

It is noisy, doesn't have microwaves available, the pool area smells, the water temperature changes randomly in the shower, and the manager was rude when I was trying to book a room in a set aside convention rate block. I won't be returning even though the location was convenient.

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
I am so sorry that you did not have a good experience with us. We do have microwaves available upon request. Please never hesitate to let us know when there is a problem like the shower or the pool while you are here as our guest. We will do our best to address and resolve any issues. I am not sure what happened with the rate, but in general, group blocks are available until 30 days prior to the event at a special rate. After that date, rates and availability are not guaranteed. I apologize that we were not able to accommodate your request for the group rate. Your feedback is appreciated and used to help us improve.

"Happy"

5
14/08/2017

Excellent staff and clean motel. I would recommend this motel to my family and friends.The restuarant and bar had great food and the prices were competitive. Make reservations at this Best Western. It is right off the exit on I-40 on the south side of the highway.

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
Your endorsement is very much appreciated. We are happy that you enjoyed your visit with us. We look forward to your return.

"Comfortable, friendly staff"

5
12/08/2017

As part of a tour I was on, we stayed three nights in this hotel. The rooms were not luxurious, but they were clean and comfortable. We had three breakfasts and two dinners served in the hotel's meeting rooms as well, and the food was excellent (even prime rib the first night). The pool was a good size, and there were plenty of towels for use at the pool. However, what made this hotel outstanding was the staff. The hotel had an airport shuttle, but the shuttle also took customers to various other places, like Old Town. The female staff who drove the vans were friendly and service was usually quite prompt (airport calls were picked up before calls from Old Town), but even the one time we had to wait for awhile, we were at a comfortable plaza in Old Town. Staff at the front desk were also very friendly. The only down side was the rather idiosyncratic air conditioner which turned off when we left the room and then seemed to try to cool and heat at the same time when we returned. Others in our group reported similar problems with the thermostat. But, if I ever return to Albuquerque, I would definitely stay here.

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
Thank you for your endorsement and kind words for our team members. We hope you will come back to visit with us again.

"Clean, economical, convenient"

4
12/08/2017

Although somewhat dated and worn, the facility was very clean, convenient, staff was helpful and friendly, complementary shuttle timely and available as needed for airport transport. It is quite adequate, I am a return customer ... the hotel is almost a third of the cost of one across the street, where I have also stayed.. and never went back!. It has everything necessary if you are primarily looking for a great mattress and room for overnight accommodation.

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
Thank you for choosing to stay with us when in Albuquerque. I am happy that you find us to be clean and friendly with good amenities. We have many updates to the guest rooms, public spaces and exterior in the works and hope you will be back again to stay with us.

"Excellent location - Friendly And Helpful staff"

5
08/08/2017

We recently held a family get together in Albuquerque to celebrate my moms birthday. We had family and friends fly in from all over the country . I had only read reviews and liked at photos online of this hotel and because of its location chose it to be the "base camp" for our get together. We had a good size group of at least 30 people and we're going to have a pizza party by the pool on Friday night - it started to rain prior to the party and we were trying to figure out where we should go since the pool area was not going to work. The manager on duty kindly suggested that we could use the bar area but we had to purchase their food instead of bringing in pizzas from outside the hotel. At first we were a little disappointed with our options but we really didn't have any other choice. It was the best thing that could have happened. Our group had the best time and enjoyed some awesome pizza. Dominic the bartender was outstanding and provided us with excellent service and helped make our party a huge success. Not only did he tend to our party but he also paid attention to the other patrons in the bar too. Thank you Dominic for helping to make my moms 75th birthday a success. Also, the rooms and the restaurant were just as awesome too. We definitely recommend the Rio Grande Plus - close to Old Town, easy drive to and from airport and an excellent staff ready to ensure that you will have a great stay.

"I highly recommend this hotel!"

5
06/08/2017

I was impressed by the wonderful staff and great facilities at this hotel. The hotel is decorated to reflect the spirit of the southwest. The staff was kind, helpful and genuinely interested in making sure our stay was pleasant. We will be back!

"What a nice surprise!!"

4
06/08/2017

We were traveling through Albuquerque and had no hotel reservations. It was getting late and many hotels we usually stay at were full. We called Best Western as we saw it on Trip Advisor phone app and the pictures looked nice. We were so surprised at how nice our room was!! This hotel has been very well maintained. I love the Santa Fe decor which is incorporated throughout the facility. Our room was spacey, clean, and the housekeeping staff had done a very nice job even to the point of making a rooster out of a wash cloth and placing it on our bed with the mints. Very nice touch. The restaurant was delicious and we enjoyed both dinner after checkin at 9:00 pm and breakfast the following morning prior to our departure. The hotel is conveniently located right off of I-40 across from a Starbucks. We would stay here again.

"Beautiful hotel"

5
04/08/2017

This was another great find in a hotel. The staff was great. Rooms were wonderful and clean. Having the restaurant and bar at the hotel was great. The food was very good. Also, hotel is within walking distance to Old Town Albuquerque. A great place to walk around after a long day of driving.

"Great location and value"

5
02/08/2017

Spent two nights here and it was great. The rooms were very nice and clean and each day you are there each guest receives a $7 coupon to be put towards your breakfast or hotel bill. They have a nice pool with plenty of tables and chairs and offer a free shuttle to Old Town. They also have a coin operated guest laundry on the 3rd floor which came in handy.

"Excellent price and location"

4
01/08/2017

Solid confortable safe affordable accomidation very close to Old Town. If you get the free breakfast option with the room they have several nice hot breakfast options with coffee and juice. They also have Kurig machines in the room - if you have a favorite K-cup, bring your own extra pods.

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
We are very happy to learn that you had a good experience with us. Thanks for your review and tips. We appreciate your business and hope you will be back to stay with us again.

"BW Plus Rio Grande Albuquerque"

4
01/08/2017

Very friendly, helpful, and professional staff who always seemed pleasant. Clean room and facility. Walking distance to Old Town. Actually quiet even though near an interstate. City needs mass transit to access a few of the area's tourist sites.

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
We appreciate your nice comments for our team and the cleanliness of the hotel. The City is working on a new Rapid Transit system that should be running by Dec of this year. It is convenient to our hotel with a stop at Rio Grande and Central. Guests will be able to ride to downtown, the University area and Nob Hill via ART. Our shuttle will take folks to the stop at Central and Rio Grande. Hope you will be back to try it out.

"BW Albuquerque, Old Town"

4
01/08/2017

This hotel has very convenient to Old Town, and you could walk to the city's attraction, with no problem. There was also a shuttle service available. Hotel staff very friendly and helpful. The breakfast was dine-in and quite good. I would stay here again.

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
I am glad that you would stay with us again, we hope that you do. Thanks for your compliments for our team and location.

"Nice Hotel and Welcome. Housekeeping too early in the morning"

4
31/07/2017

The hotel is conveniently very close to I-40. THe lobby is clean and the desk staff was very helpful and courteous. Shout out to Lesley, I believe, who opened the door for me and then made sure I had a great room location. I was using rewards for a free stay and they treated me very well. The room was on the top floor away from the freeway. The decoration was Southwest and comfortable. The bathroom was smallish but with ample counter space. I used the ironing board and the iron was a little sticky even with adjusting the heat and water spray. The AC was not over loud. The only complaint would be the 8:00 wake up knock from housekeeping. I was staying on a Saturday night coming off of a conference and so I thought I would be able to sleep in on Sunday morning. However, I heard knocking on the door at about 8:00. At first, in my groggy mind, I thought I had slept past 10, then I looked at my phone and saw the time. So, I thought maybe there was something going on with the hotel and they were alerting the customers. So, I stumbled to the door and opened it and the Housekeeping lady told me she would come back later. I then fumbled the Do Not Disturb sign on the handle and tried to go back to sleep. Aside from this, I thought the hotel was up to date and the service pleasant and helpful.

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
Your feedback is appreciated and used to help us improve. I am happy that you enjoyed your stay with us. Thanks for recognizing our staff for their service. I apologize that we disrupted your sleep and will follow up on this with our housekeepers. We hope to see you here again.

"Good quality"

4
27/07/2017

Clean rooms and nice decor, very nice staff, they were all so helpful and pleasant. Food at restaurant was not great for the price but there are places nearby. Very close to old town, free shuttle to many places.

"Gloria"

5
27/07/2017

We enjoyed our stay . We got in about 8:00 pm had not had dinner . We ate at the hotel bar and grill, good food. Jeffrey our waiter was very friendly and took good care of us. The front desk staff was-friendly.Housekeeping was superb . Nice room. Comfortable bed. Full free breakfast in the bar and grill. Again friendly wait staff

"Awesome location, beautiful property and amazing guest services"

5
27/07/2017

Located just blocks from Old Town with a great view of Downtown and the Sandia Mountains just off I-40 this hotel has one of the best locations in town. The rooms are newly refurbished and beautiful. There is great Native American artwork throughout the property as well as great photos of Albuquerque back in the day. The room was very comfortable and clean. The bathrooms are small, really small but beautifully designed and laid out..but you will only want one person in there at a time. The pool was gorgeous and the area next to it had tables covered by trees--a great place to sit out in the evening and enjoy the fresh air. Every person we dealt with was professional, friendly and helpful. Our only problems were a slow draining sink in the bathroom and a refrigerator that didn't get very cold but all in all I would recommend this hotel highly.

"Impressive Service"

5
27/07/2017

Excellent, caring staff who went out of their way to serve from check in to providing directions and local suggestions, everything was great. The room was a nice size, clean and nicely furnished. A good value.

"Great stay"

5
26/07/2017

Restaurant was good and has gluten free options. The service was good and the rooms are clean and comfortable. The location is right off the I-40 easy to get in and out of. We didn't notice highway noise in our room.

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
I am happy to learn you got a good night's sleep and that you enjoyed our full service breakfast program. We appreciate your kind review and your business. We hope that you will be back to stay with us again.

"Value for money"

4
20/07/2017

Good hotel in walking distance to Old Town. Spaceously rooms, friendly af helpfull staff. Nice pool area. The aircondition in the rooms are difficult to callibrate. Lots of free parkingplaces at the premisses.

"Can't go wrong here"

5
20/07/2017

Excellent location,just off the highway exit to Old Town. Walking distance to Old Town. We were looking for a hotel for just one night and the experience from start to finish was exceptional. We lucked out. Price was right too.

"Great Overnight Stay"

5
20/07/2017

The staff was attentive and efficient. Breakfast was satisfying and waiters were polite and helpful. My room was clean, quiet, and well-supplied. The staff gave me good instructions regarding some of the tourist opportunities in the surrounding area.

"Best Western Plus Rio Grand"

3
19/07/2017

Customer service is the best: Jonathan and Christine, wait help in the restaurant, and Vanessa and Joe at the front desk did absolutely outstanding jobs. The hotel has seen better days but it is very clean; the fitness equipment definitely needs to be updated. The breakfast voucher is good if you order from the selections offered -- complete meal with coffee and juice, but if you want to order any other items, $7 is applied to breakfast and coffee and juice are extra. PLUS, the voucher does NOT mention that tips to the wait staff are also extra! Many patrons didn't seem to notice that.

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
Your feedback is appreciated. Thanks for recognizing our team members for their service. We do use your review to help us improve. We have many updates planned for the hotel over then next 18 months. We hope to see you back with us again. Thanks for being our guest.

"Great Hotel"

4
18/07/2017

This hotel has a unique breakfast offer...they actually make your meal and serve you a hot breakfast. It was great! The hotel is clean and well run! I gave it a 4 because of the air conditioning... they just installed "smart thermostats" in every room... if you leave the room, the air conditioner turns off... it knows when you are in the room and only cools if you are there. Every time we left and then returned, the temperature in the room was 78 degrees...it took an hour or so to cool the room so that it felt comfortable. This will certainly save the hotel much money... but I don't care for it.

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
I am happy that you found our hotel clean and that you enjoyed the breakfast. Your comments on the thermostat are appreciated. We are working to get the right settings on the thermostats so that it doesn't take an hour to cool the room to the temperature you prefer. Also, we are making other adjustments to make sure our guests stay cool this summer. Thanks for your review and your business.

"Just fine"

3
13/07/2017

Eco-friendly and a nice Aztec theme that surrounds the area. The room was a little warm but it was manageable. Breakfast menu plain and simple (and pretty tasty when you're hungry). As seen in photo: 2 chocolate chip buttermilk flapjacks topped with strawberries.

"BEST HOTEL EVER"

5
12/07/2017

This is probably the nicest experience I've ever had at a hotel and I travel alot...this is the sixth time I've stayed there and I'll be back. Rebecca the GM and her entire staff are the friendliest prople you will ever meet and it is by far the CLEANEST hotel you will ever find. The breakfast is amazing and they even serve until 11:00AM. I always eat in the lounge so I'm able to spend time with Kym the amazing bartender...she ALWAYS makes me feel like family and the food is fantastic and the beer is cold....I'LL BE BACK!!!!!

"Best hotel in Albuquerque"

5
12/07/2017

This is a great hotel with all the color and flavor of Albuquerque. It was comfortable, the pool was refreshing, and Old Town was a nice walk away. Super breakfast too! We'll be coming back here next time we're in town.

"Perfect"

5
11/07/2017

Great location and beyond excellent staff services. I'm not sure you can do much better at this price point. Very efficient and knowledgeable front desk help. The rooms are very clean and the beds were so comfortable!

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
We truly appreciate your business and the kind words for our team members. We are always working to exceed guest expectations. Thank you for being our guest.

"Lovely venue and Easy Walk to Old Town"

5
11/07/2017

We had a beautifully decorated room with interesting paintings and art objects. We had a view of the mountains and the staff were marvelous. We walked to Old Town for dinner the first night and ran back in the hail storm. Breakfast in the morning was a full breakfast and quite tasty. Highly recommend!

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
Your recommendation and kind words for our team are appreciated. We look forward to welcoming you back when you are next in the area.

"Family vacation "

4
06/07/2017

We enjoyed our stay here. The hotel staff is friendly and professional. We loved hanging out at the lounge, the bartender Kim is very friendly. We had a great time at the lounge. I also want to take the time to say that the maintenance dept. is on their game. We reported a problem with the ice machine at the front desk, by the time we got to our floor it was being serviced and working within 30 minutes. I also want to thank Jose with maintenance, he is a friendly and helpful. I will be returning to this hotel on my next visit. I like the hot breakfast, might need to make minor adjustments, but good service overall. I guess Kim from the lounge just sets that bar to the next level. I want to let the hotel management know that they have good employees, they make this a great hotel. Thank you all so much.

"Clean rooms"

3
06/07/2017

The rooms were clean. The staff was friendly. The breakfast was, different. We were given coupons for breakfast (or could be used in the lounge). Their value was $7. At breakfast, the menu tells you what you can order for your $7 coupon. They do not tell you that juice and coffee are included. We found out when the waitress told the neighboring tables, when we were almost done with our meal.

"Great stop on a road trip"

5
04/07/2017

The Rio Grande Inn was a great place to stop on our road trip. It was easy on and off the freeway. Was clean and very nice staff. Was given a cooking and two bottled waters when we checked. Had a great breakfast the next morning to start back on the road.

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
Happy to hear that you enjoyed your stop with us. We do appreciate your kind words for our team and especially for our housekeeping department. Thanks for being our guest.

"Poor customer service"

2
01/07/2017

Check in was great a very nice woman. There was a strange odor in the room, and lots of noise from the hall. The shower head was about to fall off and the tub backed up and would not drain. Breakfast service didn't seem to want to be there. Had to look for her and we were her only table. Asked for a refill she disappeared and returned later to have to ask again. Then wait for her to get our bill.... When checking out the lady didnt seem to care about the experience we had and just said thanks ill tell maintenance.... I was so put off by the lack of customer service..

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
I apologize that we did not provide you with good breakfast service. Please know that you feedback is important to us and we do use it to improve. I will followup on your feedback and we will resolve these issues. Your business is important to us and we would like for your to consider staying with us again. Our goal is to provide you with exceptional customer service.

"Clean, convenient and good location"

4
29/06/2017

Our experience at this hotel was positive. It is close to the old town, the freeway and a restaurant called the Range Cafe, which had excellent breakfasts. Wifi worked. Pool was small but friendly. Kym, at the hotel bar was very friendly and welcoming to the travelers discussing their trip experiences. You could order from the menu and eat in her clean, friendly bar and she was quick to offer info or introductions. The room was clean. There are interesting old photographs of New Mexico at this location.

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
Your feedback is appreciated. Thank you for complimenting Kym in the lounge. I will pass this along to her. We are happy you enjoyed your visit.

"Very Nice Hotel"

4
29/06/2017

Very nice hotel extremely close to Old Town Albuquerque. Wonderful breakfast! Room looked like it was recently updated. Very clean and neat. Ample parking. Friendly staff. I would probably stay there again if we ever are in Alburquerque again.

"Wonderful stay in Albuquerque!!"

5
28/06/2017

This hotel was so attractive and comfortable and provided a great stay in beautiful Albuquerque! The staff was attentive to our every need , from the front desk to the breakfast area. We were sorry we could not stay longer for another great night's sleep on the most comfortable beds! Thanks for a great stay!

"Good bang for your buck"

5
28/06/2017

Quick and easy last minute stay close to area with good amenenties such as park and restaurants. It's located just off the freeway and felt like we were in town which my kids liked. You could walk or drive to a bunch of places without getting lost. It's a cool little area for both adults and kids.

"Close to the old town!!"

4
27/06/2017

This was a lovely hotel really close to downtown were we watched a bit of a gun fight with the locals is the square. Nice clean room, friendly staff and a lovely outdoor pool, the onsite restaurant was good too. I know this is New Mexico but we felt that all the eateries were based around Mexican food, hot n spicy, not what we are used to.

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
We appreciate your feedback and the kind words. Our hope is that you will remember us when traveling in our area again. Thanks for your business.

"Life saver!!!!"

4
20/06/2017

Breath of fresh air!!! Traveling cross county and after aunt booked a nasty Super 8 the night before this hotel saved the next night! Clean, nice beds, great staff, great location! I even signed up to be a rewards member.....

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
We are happy that you enjoyed your stay with us and that you are a new Rewards member. Thanks for the compliments. We hope to welcome you back soon.

"Local Charm"

5
20/06/2017

Very well maintained older Southwest-themed site is a few blocks to Old Town Albuquerque and adjacent to I-40. Quiet and clean room. Breakfast is cooked-to-order with voucher given at check-in Would return for a comfortable stay

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
We appreciate your kind review and do hope to welcome you back on your next visit to our area. Thank you.

"Lovely hotel"

4
19/06/2017

This hotel was very nice. Located very close to Old Town Albuquerque it was convenient to tourist attractions. The room was very nice and the beds comfortable. The breakfast the next morning was good. I would recommend this hotel to anyone traveling in the area

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
Your recommendation is greatly appreciated. We are happy that you enjoyed your stay with us. We hope to welcome you back when you are next in our area. Happy travels.

"Illinois Vacation"

5
19/06/2017

Stayed here 6/3 on our way to Illinois & then again on 6/16 on our way home. Arriving at the Best Western Plus Rio Grande Inn, finding the entrance was a little difficult due to it is connected to a restaurant/bar & share the same driveway. In the dark from the road & not being familiar with Albuquerque, we passed up the entrance. Check-in was good. Very friendly front desk clerk. Parking lot is tight, but were able to find a couple of spots to pick from when parking even though it was late. 1st stay - Got a 1st floor room facing pool. I was a little worried since there were people hanging out at the pool, but it was close to 10 pm & the pool was closing, so they weren't there long, Room was nicely decorated, with a microwave & refer, clean & comfortable. We were traveling with our twin 13 year olds so the room space was a little tight, but not to bad. Kids & husband went downstairs in the morning with their breakfast vouchers & ate. They said the breakfast was delicious. 2nd stay - Since we got a great room the 1st time we decided to stop here for the night on our way home. Called it an early night, 7 ish or so & got a room, this time on the 3rd floor. Once again, room was very clean & comfortable. I did eat breakfast this time. It's not a buffet, they actually take your order & make your food. Waiting for the food was a little longer than I would have liked, but it was good & it's free so can't complain! Over all, we had a great experience here & would definitely come back again & would recommend to anyone stopping in Albuquerque for the night. Close to interstate, gas stations, places to eat & a Starbucks right across the street. Perfect location!!!

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
Your comments are appreciated, and we are happy that your family enjoyed your experiences with us. We hope that you will be back to stay with us again. Thank you.

"Enjoy Albuquerque"

5
19/06/2017

I stayed in this hotel for a convention which was down the street. The hotel itself was convenient, clean, nicely decorated. The desk staff were friendly and helpful. There is an exercise room and a pool, though I did not use either. (I rarely do.)

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
We are happy you stayed with us for the convention you attended, and that you found our location good for business and our staff friendly and helpful. Our hope is to see you back for the next convention or perhaps on a leisure visit. Thanks for being our guest.

"Could do better"

3
15/06/2017

Did not appreciate having to use breakfast vouchers. Had to choose from predetermined menu selections. Prefer to have a standard breakfast buffet. Shortage of wait staff which caused lengthy delays with seating and service.

"nice but minor details overlooked"

3
14/06/2017

A desk outlet didn't work, lighting wasn't great in bathroom, gym was minimal in equipment and had an empty water dispenser. There were coffee and creamer/sugars, but no stirrers. The staff were very friendly but young in the hospitality business which showed in there unsurity in some answers to my questions. I actually would stay here again but would make sure everything is working in my room first. Comfortable beds and great AC.

"A very good value for top quality service"

5
14/06/2017

This hotel is a nice clean convienient hotel and close to the conference I attended but for a much better price The staff were all very nice and gracious. The amenitys were most injoyable and we relaxed in the evening by the pool After a nice meal .

"8 days of enjoyment"

5
13/06/2017

This is a lovely hotel with primarily outstanding, caring employees. We especially enjoyed the breakfasts here, with delicious food and attentive service, especially from Christina and Crystal. However, if you stay here you may want to skip the evening meal at their restaurant. We found the food and service disappointing at dinner. Another employee we appreciated was on the housekeeping staff. We almost left without my husband's cell phone and charger, She hurried down to the front desk and caught us as we were leaving. I regret I didn't find out her name. We slept well here, it is very conveniently located and we'll gladly stay here again if we're in Albuquerque in the future.

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
So happy to learn that you will stay with us again when in Albuquerque. We appreciate your feedback and nice comments for our employees.

"Best Western Rio Grande Inn"

4
13/06/2017

We appreciated the great personnel. The room was very clea throughout our star: it was a comfortable room. We appreciated elevators located at both ends of the halls. On-site dining room which is...ok. Pleasant stay. We would recommend this hotel to fellow travelers.

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
Thank you so much for recommending our hotel to fellow travelers. Your kind words for our team are greatly appreciated. Enjoy your travels.

"Best Western - 03Jun2017"

4
05/06/2017

I had no issues during my stay here, the room was very nice & clean, and the staff were outstanding. I would have no concerns or reservations about staying at this location again or recommending it to someone else.

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
We are happy to learn that you enjoyed your visit with us. Thanks for recognizing our staff as outstanding. We appreciate you and hope you will be back.

"Clean and comfortable."

5
05/06/2017

Reasonable price close to Old Town. Parking available with limited free breakfast with free Wi-Fi. The front desk personnel were all very helpful. The rooms were very good. Roomy, clean and quiet. Dining room just off to the side of the front desk. The servers were all nice but had trouble getting orders straight. The food was acceptable. All in all we would return.

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
We are glad that you enjoyed your visit and that you would return to stay with us again. We hope to welcome you back soon. Thanks.

"Central Location- Great Value"

4
05/06/2017

Great location for central Albuquerque attractions. Just a few blocks from Old Town. Guest rooms are decorated to give you a true southwest feeling. Quiet location with quick and easy access to the interstate. In-house restaurant provides a quality breakfast option to the complimentary continental breakfasts offered in other BW Hotels. Pleasant stay

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
It is nice to know that you enjoyed your stay and liked our SW decor, location and high quality breakfast. We hope that you will be back to stay with us again. Thank you.

"Albuquerque family vacation"

4
05/06/2017

Great hotel near Old town. Delicious daily breakfast, free with vouchers. Very clean rooms, with friendly staff. We enjoyed the fact it was close to highway, and airport. I highly recommend staying at this hotel when visiting Albuquerque.

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
Your recommendation is greatly appreciated. We are so happy to learn that you enjoyed your visit with us. We value your business.

"Good location for the old historic town."

3
04/06/2017

Situated near the old part of Albuquerque the rooms are large with the usual American hotel facilities. Comfortable beds pity the pillows are half size. There is no safe in the room but a large refrigerator and free wifi.

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
Thank you for your comments and observations. We do have safes in our king business rooms and safety deposit boxes available at the front desk. We hope to welcome you back when you are next in our area.

"Lovely experience"

5
30/05/2017

Rooms quiet, clean, and lovely. Has all the newer amenities guests like but at a very reasonable nightly rate. Delicious breakfast, made to order. Beautiful courtyard in which to relax with a book or with friends after a long day of travel.

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
Thanks so much for your kind review. We are happy that you had a good experience and were able to relax. We invite you go return, you deserve it.

"another excellent experience"

5
29/05/2017

Staying here again for a family get together and treated like royalty. Rooms are clean, good size, beautiful décor. Free breakfast (real food) in the restaurant with excellent service from Christiana and Johnathan. Nice, clean pool. Hotel is close to Old Town and freeway access. Highly recommend this Hotel and Restaurant. Also has a small but lively bar in hotel.

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
Happy to have you all here again. Thanks for the compliment for the restaurant and service from Jonathan and Christina. We look forward to your return.

"Trip across US"

4
29/05/2017

Easy access off and on freeway. Great coffee in room and Starbucks across the street. Comfortable bed, clean room. Nice front desk folks. Air conditioning was controlled by motion so if you leave to eat or go to pool, you come back to a hot room, also didn't work while sleeping, got hot. I got up and jogged around room every hour to get air to come on. Was quiet even though right by freeway. Restaurant was ok.

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
We appreciate your kind comments and observations about the thermostat. We have a fix for that we can put into play now. We look forward to welcoming you back when you are next in our area.

"Just as you would expect"

3
28/05/2017

Best Western Plus is a chain which delivers exactly what you would expect. Nothing bad but nothing to rave about. Not much character in the rooms, standard fare at breakfast, pleasant enough staff. We found the location very ill-suited to people without a car. It's next to a freeway (lots of noisy rooms) and on a main street with plenty of traffic. All around is pretty ugly until you walk about 15 minutes into the heart of Old Town Albuquerque. If that is your destination, you'd be better off choosing a hotel closer in. There are 2 decent restaurants within a 5 minute walk, however, and a Starbucks across the street.

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
We try to provide all of our visitors with a NM experience. We have hand carved wood furniture in our rooms made from NM crafts people and have many updates planned for the guest rooms and public spaces. We will keep with our local theme in the decor and always attempt to surprise and delight with the bits of Albuquerque history you find throughout the hotel. Our location is in the heart of the City's historic and cultural district. We also provide our guests with a complimentary shuttle service to and from the many nearby museums, the shops of Old Town, the BioPark and the Indian Pueblo Cultural Center. We hope you will be back to stay with us again.

"Great place to stay."

5
28/05/2017

We stayed at the Best Western Rio Grande May 15, 16 and 17th. The staff at check in were very friendly and helpful. Our room was ready early. The motel is centrally located to many tourist destinations. The rooms are nicely equipped with convenient outlets to charge phones, etc. The free breakfast had a good selection with upgrade menu if you chose. Our breakfast server was Johnathan. He was super friendly and was doing the job of 3 or 4 people. He was so busy taking orders, refilling drinks, delivering food and even helped bus tables. The staff was obviously short handed. Johnathan is undoubtedly the best employee that I have seen in many years. His great attitude should make any supervisor proud to have him. I heard this from other nearby customers as well.

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
Thank you for your review and kind words for Jonathan. I will pass your compliment along to him. I am happy that you enjoyed your stay and found our rooms and team members to be to your liking.

"Good stay in Albuquerque Old Town"

5
24/05/2017

Actually wanted another hotel closer to Old Town, but they had no non smoking rooms left so this was second choice. It was just off the Interstate so I was afraid we would hear traffic, but our room was very quiet. It is a half mile walk to the Plaza but I enjoyed the walk. Restaurant style breakfast was EXCELLENT. Our 2 day here was very pleasant.

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
Happy to learn that you found us and enjoyed your experience with us. We hope that you will be back to stay with us again when in town. Thank you for your kind review.

"Standard Best Western in Good Location"

4
24/05/2017

This hotel is a standard-type Best Western - no complaints with it. Room was comfortable and didn't have any problems with it. Depending on where your room is, there can be long walks to relatively few and small elevators. The hotel is within walking distance of Old Town Albuquerque, and the Inn's van provides some drop-off service to downtown attractions as well as the airport - both making it a good spot if you are without a car. Breakfasts were good (I was with a tour group so we were served in a meeting room, rather than the hotel's restaurant, so I can't speak to that), Desk staff were friendly and helpful.

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
I am happy to read your comments that you enjoyed your experience with us. Thanks for the kind words for breakfast, the room and our team members. We appreciate your business.

"Best place in old town"

5
24/05/2017

A great place to stay. Close to downtown and walking distance to historic old Albuquerque. Has the convince of on site restaurant and lounge. Super friendly and helpful staff. Easy access from interstate 40.

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
Thank you so much for your comments about our staff, amenities and location. We hope to welcome you back soon.

"Excellent Service"

5
23/05/2017

Excellent customer service. Very clean and beautiful decor. Reataurant staff was very courteous and attentive. Overall staff was very helpful, caring and understanding and very willing to help. I would definitely recommend to all my friends.

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
It means so much to us that you will recommend us to friends. We hope that we will see them here one day. Your comments for our cleanliness, decore and staff attentiveness are greatly appreciated. Happy travels.

"Gluten-free options"

5
22/05/2017

When a snow advisory on I-40 was given, we had to make quick arrangements to stop for the night. The front desk staff was very helpful. The room was comfortable and clean, We didn't have a pet, but it is pet friendly. However, breakfast was our nicest surprise. They give a voucher for a kitchen prepared meal instead of self serve. Our server, Jonathan, took care of our needs wonderfully well. Since my sister has celiac, he told us that they provide Udi's gluten-free toast made in a separate toasting oven for people like us. Best motel breakfast we had on our cross-country trip!

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
Thanks for the kind words for Jonathan and our breakfast program. I am happy we were able to accommodate the special requests for gluten-free options. We value your business and hope to see you again.

"Great breakfast."

4
18/05/2017

We spent two nights here during our vacation in New Mexico and Arizona. We found the hotel to be reasonably priced, clean, and comfortable. We particularly enjoyed breakfast in the hotel . Not just a continental breakfast, but one that included a complete menu. Each guest receives a six dollar voucher to be used for breakfast and one could enjoy a delicious breakfast by using only the voucher. Spend more than what the voucher allows, and the guest pays the difference. My wife and I found the wait staff, particularly Jonathan and Evan, to be efficient, courteous, and friendly.

"Rooms great, Eat dinner off-site"

4
18/05/2017

We have stayed at this location many times, as the front desk staff are friendly and efficient, and the rooms are clean and comfortable. Breakfast has always been good. We were tired of being in the vehicle so decided to have dinner in the restaurant. Bad decision. We waited almost 20 minutes for $8 salads that ended up being a pre-made mix dumped out of a bag...and some of it was ruined. Pretty nasty to bite down on partially decomposed lettuce. Service was pitiful. We will stay here again but will find somewhere else to eat dinner.

"Overrated"

3
17/05/2017

Chose this hotel because it graded out as high as it did on TripAdvisor. It's an older hotel, with a multi-entrance layout and limited elevators. But that wasn't its undoing. My biggest complaint was the HVAC, at least in our room. The AC wouldn't cycle until the temp got several degrees warmer than what we had set. Otherwise the room was perfectly acceptable. It's a good location near Old Town and has easy access to I-40. Restaurant and lounge on-site are a plus as well if you don't feel like venturing out, but we didn't take advantage. Pricing was reasonable but there are many nicer options (multiple Hilton and Marriott brands) in ABQ for very little extra money.

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
I am disappointed to learn you found us to be overrated. Our building is older but well maintained and lovingly cared for by ownership and staff. The AC temperature control is a new install for us, better technology for our guests to control temperatures and more energy efficient. There are settings that most likely need to be adjust for the temperature adjustment you refer to. We will get it right with feedback like yours. I hope that our location, value, exceptional staff will bring you back to try us again.

"Dining experience disappointing"

3
16/05/2017

Firstly the room whilst clean and adequate needs updating , a good nights sleep and comfortable bed . Major concern was the server in the restaurant (male) not only was he eating and drinking ( from a can) he spent considerable time looking and using his phone so much so that waiting customers had to cough to make themselves noticed . Not the usual customer service you would expect. Positive was bar tender who was attentive and engaging ( score of 1 relates to dining room experience.0only)

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
I am happy that you got a good night sleep and liked our bed. I apologize that the service in the restaurant was not attentive and will address this with our team members. Certainly, this is not what I expect from our service team either. Thank you for recognizing our bartender for his service. We appreciate your feedback.

"Attended an College Graduation"

4
16/05/2017

Everything was very good to excellent except the selection of TV stations. To begin with, whenever we travel we always try to stay at a Best Western since we know that everything will to first class, especially the Best Western Plus. When we decided to watch some TV, the selection of stations was very poor to say the least. There wasn't any HBO, Starz, or any way to buy a movie. And, when we tried to do it thru the Direct TV Movies, we were told by the office they were set up for Direct TV, and there wasn't anyway to watch any movies. It begs the question of how did you guys become Best Western Plus without this benefit for the customer. Every Best Western we've stayed at have had HBO and the option of ordering movies. We'd stay again because of the location and the fact that everything else is good, but you guys to get with the program and do a better job on the entertainment issue. Stayed 5/11 - 5/15/17.

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
I am happy that you will stay with us again. We do have Direct TV and over 130 channel selections, including every HBO channel available and Starz. There is a channel directory in the Guest Directory. Please never hesitate to ask us if there is a problem we might be able to assist with. We value your feedback and do use it to help direct our on-going efforts to improve. We look forward to your next visit.

"Nice hotel, convenient location."

4
11/05/2017

We booked the room at this hotel for the location as we were passing through and it was easy to get to. The room was very nice, comfortable and quiet. We were tired and hungry and the bartender in the small lounge was helpful and friendly. We enjoyed food (delicious tamales!) ordered from the restaurant. Breakfast was included and there was a decent selection. I would stop here again.

"The NICEST hotel I stayed in during my cross-country road trip...SUPERB!"

5
09/05/2017

I stayed here last year while driving across the country, and have searched all hotel options on line to locate it again, specifically so I can book here again on my trip back. The character of the hotel was warm and inviting, with very modern Southwest decor. One gets sick of depending on fast food while on long road trips, so the presence of a delicious Mexican restaurant WITHIN the hotel was a God-send after a long day on the highway. I still remember how genuinely personable my waiter was. Breakfast service was wonderful too, where you sit at a clean table, and order from a menu- very good food as well. My stay here was a very pleasant diversion from a long, tedious road trip, and I'm looking forward to my next visit there.

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
We are very happy to learn that we were a bright spot on your road trip, and even better that you will be back. Thank you for using our restaurant and for the kinds words for the staff and decor. We look forward to welcoming you back.

"Near downtown."

3
07/05/2017

Hotel was average. A little pricy for the type and location of the hotel. It's close to the downtown area and near the convention center. Downtown Albuquerque is shady with an unsafe environment. Definitely need to be cautious.

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
Thank you for your comments. I am disappointed to learn that you found our downtown to be unsafe. As in any larger city it is best to be aware of your surroundings. Please know that we are always working to improve at our hotel. We have many updates and improvements in progress at this time, but in the interior and exterior of the hotel. We hope that you will consider staying with us again.

"Excellent service"

4
07/05/2017

We've stayed at many Best Western hotels. This one was easy to find, right off the highway. Check in went smoothly, received a gift bag of bottled water and a large chocolate chip cookie. Room was very nicely decorated. Comfortable bed and pillows which is very important to us. We did have an issue with the noise in the room when we were about to go to sleep; I phoned the front desk, and the representative offered us a different room on a different floor which was much quieter! Customer service is par excellence. I'm a healthy eater, so the breakfast offered was something I couldn't eat. I do highly recommend this BW Plus, and Albuquerque has some great shopping, galleries, and restaurants!!

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
Your kind response is greatly appreciated, as is your business. Thanks for recommending others to stay with us. We hope to welcome you back when next in our area.

"Excellent all around!"

5
06/05/2017

Clean and very comfortable. Breakfast was awesome- burrito with Northern New Mexican green chiles- the real, hot ones, not wimpy ones. Yum! Very friendly staff. Right off I-40- convenient. Got a snack & waters for signing up for the best western club. All around great stay!

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
I am so happy to learn that you had a good experience with us and that you enjoyed our burrito and NM green chile. We look forward to your next visit.

"Accessible to 1-40 and Old Town"

3
04/05/2017

Very handy for using the 40 but ask for a quiet room on the non-freeway side of the hotel. Room voucher for a hot breakfast of eggs and bacon etc. is a great deal. My king sized bed could have had more spring to it. Room and entrance swipe keys are a little iffy and the motor of the fridge in my room sounded like a freight train. Nice, short walk to Old Town.

"Nice Hotel"

4
03/05/2017

This is a nice older hotel. The staff is very helpful and friendly. The breakfast is great a real breakfast. My only complaint is that it is right next to the freeway so some noise comes thru. I requested an higher floor and away from freeway somehow that was translated to handicap room on first floor. Do not like bottom floors.

"Comfortable, Connected, and Convenient"

5
03/05/2017

We stayed at this lovely hotel one night only. Despite our very late arrival, the helpful and courteous hotel staff found us a lovely room with a comfy king size bed. The decor in this hotel is delightful and fun. We also loved the delicious food in the attached Mexican-themed restaurant, in which we ate a late night dinner as well as breakfast the next morning. We wish we could have stayed much longer and definitely will return.

"Not up to par"

2
02/05/2017

Not quite at the Best Western level in my opinion. Garbage spilling out of common areas. Dank and old decor. Front desk was nice. Glad it's just one night here. Hard to move luggage in with non auto doors. Luggage cart barely fits in elevator.

"Terrific hotel and staff!"

4
02/05/2017

My family and I actually stayed here twice on our recent trip to NM, and couldn't have been happier. The rooms were spacious and clean, the beds were comfy, and the staff was superlative. A couple of things that really stood out: the staff is exceptionally friendly, there is a complimentary breakfast available, and a shuttle to/from the airport and other local attractions. We used the shuttle to/from the airport and also to take us to the train station. This service made all the difference in the world and we were thrilled that it was available to us. All of these amenities and the super convenient location to Old Town will definitely encourage me stay here the next time I'm in ABQ and I highly recommend it to anyone looking to stay hear Old Town. Thank you everyone!

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
We are grateful for you repeat business and kind words for our service, amenities and product. We look forward to welcoming you back again.

"Family Vacation "

4
27/04/2017

Stayed first two nights in Albuquerque. Comfortable room. Pillows a little too thick for my liking but made do. Front desk was very friendly and helpful with information and shuttle service. Breakfast was a $6.00 voucher with quite a few choices that fit anyone's tastes. Friendly bartender and great chips and salsa in bar. A little disappointed that swimming pool was not heated. Good location off the 40 and close to Old Town. Would stay here again.

"Quick and comfortable after day of travel..."

5
27/04/2017

Arriving quite late, were happy to find the restaurant still open and serving full menu. (Drinks not available as bartender had been called away on an emergency...) Comfy beds and a great food voucher policy which gave us choices of several nice breakfasts or money off of other items at any time in restaurant or bar.

"Best Western Plus in Old Town"

5
26/04/2017

The hotel was excellent place to stay. The hotel was clean and they even put a microwave in my room as I requested. The location was great too, it was next to old town, the freeway and eating places. It was safe and I couldn't hear the freeway, very quiet place. Most of the customers were traveling vacation people. I would recommend this hotel.

Rebecca P, General Manager at BEST WESTERN PLUS Rio Grande Inn, responded to this review
Thank you so much for your recommendation. We value your business and hope to welcome you back when you are next in our area.

"Good value"

4
26/04/2017

The hotel is small and the rooms not spacious but the free breakfast, the central location, close to Old Town, and the free shuttle to museums and the airport makes this a great choice for visiting Albuquerque. The staff were friendly and accommodating which is always a plus!

Rebecca P, General Manager at BEST WESTERN PLUS Rio Grande Inn, responded to this review
Happy to learn that we were a good fit for your needs this visit. Thank you for recognizing our staff, central location and breakfast as pluses. We appreciate your feedback and business.

"Nice location, friendly staff, good price"

5
24/04/2017

This was our second visit to the Rio Grande Best Western. It came up twice as a match for a reasonable 3 star hotel on Hotwire in this neighborhood. It was $264 for three nights, which I thought was very reasonable. It is easy driving, and not far walking distance to Old Town. Starbucks across the street, and another nice restaurant, St. Clair bistro, just a couple doors down. The hotel restaurant is nice too, but not open in the middle of the day. The front desk staff was very friendly, and housekeeping were very helpful and always smiled when you went by. Just a comfortable and friendly place to stay. Clean. I would definitely recommend this hotel to others.

Rebecca P, General Manager at BEST WESTERN PLUS Rio Grande Inn, responded to this review
We are happy to learn that you had a good experience with us and found our entire staff to be friendly and helpful. We are grateful for your business and hope to welcome you back one day.

"Customer service a minus"

2
19/04/2017

Only patrons in restaurant our service and meal took over an hour. Never did get waited on at bar where there were 7 people. Decor is a dated southwest. Rooms are dated decore and AC unit sounded like a freight train. Rooms are connecting ( abig minus) can hear everything next door. Make sure you get a room away from highway side. Big rig noises all night. Pictures online make rooms look bright and up to date. Rooms are dark and as with older hotels few outlets for your electronics and they don't have lamps with the extra outlet. Have to pull beds out and unplug clock.

Rebecca P, General Manager at BEST WESTERN PLUS Rio Grande Inn, responded to this review
Thank you for your comments regarding your stay with us. I apologize that the service in the restaurant was slow. I cannot imagine why a meal would take this long to be served, and will follow up with our team. We have many updates in progress in our public spaces at the moment and have updates planned for our guest rooms as well. We have been installing new mattresses for the past several weeks and will have this project complete by mid May if all goes according to plan. The AC should certainly not sound as loud as you describe and we will definitely take a look at this unit now to correct any problems. Please never hesitate to let us know if there is something we can do to make your stay better while you are here as our guest. We would like the opportunity to resolve any issue to your satisfaction. Again, we appreciate your feedback and will use it to improve. Kind regards.

"Right Off I 40!"

4
19/04/2017

Location couldn't be more convenient, and the hotel has a restaurant so when you stop here for the night, you really can relax. Good menu, reasonable prices, good service. Rooms are very clean and comfortable. Wifi and parking are free. There's hot breakfast option in the morning.

Rebecca P, General Manager at BEST WESTERN PLUS Rio Grande Inn, responded to this review
I am happy to learn that you enjoyed your experience with us. We are grateful for your business and this kind review. We hope to welcome you back when you are in our area.

"Reliable choice"

4
18/04/2017

This was a great choice for us. They have free airport pick up, and are close to Old Town Albuquerque. It's also an easy trip to Santa Fe, without having to pay the high prices of the hotels there. The rooms are clean, the service people are friendly and helpful, and the breakfast is decent.

Rebecca P, Manager at BEST WESTERN PLUS Rio Grande Inn, responded to this review
I am happy that we are the right choice for you. We appreciate your feedback and hope to welcome you back next time you are in our area.

"Pool Disappointment No Manager on duty Computuer system not canadain friendly"

2
18/04/2017

Pool still has giant bubble over it so it is so hot in there that you can use it. Very far from the beautiful pool picture. Clerk offered us to sign up for rewards point card to get the free breakfast (other places just give this for free) and it wouldn't accept a postal code. Instead of saying we will honor the free breakfast and work with IT staff to enter it later they said system didn't accept it so we don't get it. Asked to speak to manager there was none on duty as he or she didn't show up for work. And they never called anyone else in or gave anyone any decision authority making abilities. They really don't know how to accommodate dissatisfied clients to keep them in the hotel. Another hotel would say sorry for the disappoint of the hotel and since your staying 3 nights we offer a free drink or something. But nothing. Clerk on duty couldn't pull up our account to print our bill as we were leaving as we wanted to go somewhere with a useable pool. n Needs more training. As this was our yearly vacation, all we wanted was to relax for 3 days by a pool- very disappointed. We asked be called back by a manager when one arrives and of course no phone call. Such a shame as it is a new hotel just staff need training and a manager needs to attend. Customer service training required.

Rebecca P, Manager at BEST WESTERN PLUS Rio Grande Inn, responded to this review
I am very sorry to learn that we did not provide you with a good experience. This is the time of year in Albuquerque that we can have an 80 degree today and 55 degree tomorrow. Also, we have high winds at this time of year and it makes it very difficult for us to keep the pool clean. Most hotels that do not have covers for the pools don't open until mid to late May. Our plan is to take the cover off by the end of the month. I apologize that this was a disappointment. I appreciate your other comments and will follow up with our team members to make sure we do better. Again, I apologize that we did not exceed your expectations as is our goal.

"Room was great! Amenities not so good!"

3
16/04/2017

While room was well appointed and clean, fitness room had 4 machines and they were crammed next to each other. The restaurant had limited hours, as did room service. While the pool was enclosed, the walkway to it was not and as such, had to walk in cold to get there and back. There is a reliable shuttle service that goes to/from airport, Old Town, and Walgreens. Hotel is located right off of an exit and sort of just sits in the middle of nowhere. There is a Starbucks and Burger King across the street. The hotel's staff was very polite!

Rebecca P, General Manager at BEST WESTERN PLUS Rio Grande Inn, responded to this review
Your feedback is appreciated. I am glad that you were able to use our shuttle service and that our staff made a good impression. The enclosure for the pool is going down very soon. Thanks for being our guest.

"One of the worst places we stayed"

1
09/04/2017

Where do I start. The walls are so thin that we heard the conversations in the next room and people talking in the hallway sounded like they were in our room. The doors slammed with a defining thud and the room's A/C was a loud as a small jet engine. The guests in nearby rooms slammed doors all night (until 4 am) keeping us awake all night. We could hear the TV from the next room all night. Service in the restaurant was slow at best. Won't be staying here again.

Rebecca P, General Manager at BEST WESTERN PLUS Rio Grande Inn, responded to this review
I certainly apologize that you did not enjoy your stay with us. We do value your feedback and use it to help us improve. Please never hesitate to let us know when there is a problem we might be able to resolve while you are here as our guest. We could have helped with some of the noise issue you mention. I am sorry that we did not met your expectations.

"Stayed here again by mistake . Hubby was tired and didn't want to go any further. This hotel is old. Outside it looks"

1
08/04/2017

Inside first impression, hotel clerk looked like she just rolled out of bed with her clothes on, and loss her comb. Really, who goes to work like this? Are at hotel restaurant . Waitress needed an attitude adjustment . Food was horrible.

Rebecca P, Manager at BEST WESTERN PLUS Rio Grande Inn, responded to this review
We appreciate your feedback and will use it to improve. I apologize for the employee problems that you have described and will follow up. Thank you for bringing this to my attention. I apologize for not exceeding your expectations as is our goal always.

"Nicely Surprised"

4
06/04/2017

Decided to vacation during Spring Break in Albuquerque, New Mexico with spouse and two teenage daughters. The lobby is under construction, but everything was clean and we only were in the lobby area for check in. Room was very clean and the staff was very prompt in cleaning the room and responding to any requests. Room had a great view and was very quiet. Location of the hotel is exactly where we wanted to be to see all the tourist attractions. Property was very secure with gates and security patrol. We received free breakfast for all three days, but service was really slow, so only used it the first morning. Would definitely use this hotel again anytime we were in Albuquerque, New Mexico!

Rebecca P, General Manager at BEST WESTERN PLUS Rio Grande Inn, responded to this review
Thank you for your kind feedback. We are glad that you and your daughters had a good spring break in Albuquerque and that our location was ideal for visiting the historic and cultural attractions you wanted to visit. We hope you will consider returning to Albuquerque for another visit. Your business is appreciated.

"bad hotel"

2
03/04/2017

I have written all the things earlier but it wasn't a good experience. Don't get a room 2nd floor next to I-40. The breakfast is good but service was bad. standing in line has never happened to me at B.W.

Rebecca P, General Manager at BEST WESTERN PLUS Rio Grande Inn, responded to this review
We do value your feedback and use it to improve. Our hope is that you will be back to stay with us again and we will succeed in providing you with a wonderful experience. I am sorry that we did not do this on your recent visit.

"Clean room, hot breakfast, loud toilets"

4
03/04/2017

My room was clean, no complaints. The hotel was going under a bit of a remodel, and at the time the restaurant was being worked on. The staff worked around it just fine. The staff was friendly at all times. My only complaint would be that the toilets flush loudly, and I woke with a jolt when my next door neighbors flushed in the middle of the night and at 4:30am when they got up for the day. More insulation between bathrooms would be nice!

Rebecca P, General Manager at BEST WESTERN PLUS Rio Grande Inn, responded to this review
Thanks for your comments, and your patience during our renovations. I am happy that you had a good experience and that our team members made you feel welcome. We look forward to your next visit.

"Fantastic "

5
28/11/2016

A wonderful place to stay. Fast check in....great beds and pillows. Very clean and smelled pleasant. Well insulated, did not hear other guests. The mini kerig in the room is a nice touch. Easy high speed cable connection at desk with power outlets. Lots of parking. The room hostess (Cynthia) left this little suprise to greet us.

"Hotel stay"

5
26/11/2016

Alejandra did a great job cleaning and preparing the room for us to stay in , Thank you. You are doing a great service for us. The room is clean, the furnishing are really great quality. The decorations are really nice.

Rebecca P, General Manager at BEST WESTERN PLUS Rio Grande Inn, responded to this review
Thank you for recognizing Alejandra in our housekeeping department. I will pass your compliment along to her with my thanks. We value your kind words and your business. We hope that you will be back to stay with us again.

"Resturant/Christine L"

5
26/11/2016

My daughter and I are currently traveling across country and specifically chose Best Western because they're pet friendly. Not all Best Western Hotels are equal... This hotel went above and beyond and has been by far the best hotel of this trip. The rooms were clean, nicely decorated and stocked with all the eminities you could want or need for an overnight stay. We also found the food & Service to be excellent! Christine was extremely pleasant and provided excellent service. I would highly recommend this hotel!

Rebecca P, General Manager at BEST WESTERN PLUS Rio Grande Inn, responded to this review
Your recommendation is gold to us, thank you. I will share your kind words with our team members, especially Christine. Safe travels to you and your daughter. We appreciate your loyalty to BW. We hope to welcome you back when you are next in our area.

"Great Stuff!"

5
26/11/2016

very comfortable accommodation and a family friendly environment. The included breakfast is made to order, they have many choices and all of them are delicious. Our waitress Christine L was one of the highlights of the visit.

Rebecca P, General Manager at BEST WESTERN PLUS Rio Grande Inn, responded to this review
We are happy to learn that you enjoyed your experience with us, and found the environment friendly. I will pass your compliment for Christine along to her with my thanks. We appreciate your kind review, and your business.

"good southwest decor"

4
26/11/2016

This hotel is in a good location near Old Town, has a good breakfast, nice servers. Christine L was particularly efficient and anxious to please. This is near the highway, but that did not pose a problem.

Rebecca P, General Manager at BEST WESTERN PLUS Rio Grande Inn, responded to this review
Christine does a great job in making our guests feel welcome while providing efficient service. I am glad that your rest was peaceful.

"Winter Spanish Market "

5
25/11/2016

A relaxing stay before our art show. Professional staff, clean room, taste hot food, and a secure parking area. Great food services by Christine L. at complimentary breakfast and front desk service by Lorenza. They give a personal home front New Mexico style of "mi casa, es tu casa", "my house is your house" feel.

"Restaurant/Jonathan "

5
21/11/2016

Our server, Jonathan, did a fantastic job to accommodate our family's needs. He was friendly, informative and helpful. Because of his service my family and I will make sure to stay at Best Western Plus Rio Grande Inn, Albuquerque again. Thank you Jonathan for all you did.

Rebecca P, General Manager at BEST WESTERN PLUS Rio Grande Inn, responded to this review
I am so happy, but not surprised, to learn that Jonathan made a positive difference in your experience with us. He is a terrific person, and professional server. I will share your compliment with him and provide my sincere thanks as well. We do look forward to seeing you and your family with us again.

"Good value!"

4
20/11/2016

Clean, affordable, friendly staff, 5 min drive to Old Town and centrally located to get to other attractions in ABQ. Yes there's fancier places in town but if you're only staying a few nights save your money for sightseeing or the many good restaurants to be found in town.

Rebecca P, General Manager at BEST WESTERN PLUS Rio Grande Inn, responded to this review
Thanks for the recommendation, and your business. We hope that you will be back to stay with us again when in our area.

"Possible place to live"

5
20/11/2016

We went to look at Albuquerque as a possible place to move when we leave Ca. Planned to stay 2 nights & extended twice for a total of 4 nights. Excellent facility and the staff was great, especially Jeff who served us dinner 2 night in the hotel restaurant, & Christine L. who served us breakfast. Great people.

Rebecca P, General Manager at BEST WESTERN PLUS Rio Grande Inn, responded to this review
I am so happy to learn that you had a good experience with us, and even extended your stay. Thank you! Thank you also for recognizing our great team, especially Jeff and Christine. We hope to see you again.

"Overnight stay"

5
20/11/2016

Stayed for one night on our way to Vegas. Booked via the BW app, check in was quick and easy. Room was clean, smelled lovely, soft beds. Dinner in the attached restaurant was an easy choice and the food was good! A sit down breakfast, not buffet, is included in the room. Christine L took great care of us. We will stay here the next time we come through.

Rebecca P, General Manager at BEST WESTERN PLUS Rio Grande Inn, responded to this review
Love it! Thanks for your loyalty, it is important to us. I am happy, but not surprised, to learn that our staff, especially Christine, took good care of you. We look forward to your next visit.

"Great Stay!!!! Dog friendly!!!!"

5
20/11/2016

Stayed 1 night. Front desk staff was so friendly, as were the restaurant staff and even the grounds person. Short walk to old town, which is pretty touristy. Down the road from Coop market with great healthy foods. Short drive to nature center with tons of trails. Room was clean, nice and the bed was comfortable. My dog was welcomed with a $20 fee. Would definitely come back and stay again!!!

Rebecca P, General Manager at BEST WESTERN PLUS Rio Grande Inn, responded to this review
Happy to learn that you enjoyed your experience with us. I hope you will be back to do more exploring of the area. Ask our front desk team for the Quirky Querque tips on our own favorite local places to visit. I think you will like this. We appreciate your business and the kind review.

"Superior quality"

5
19/11/2016

We had an excellent experience overall.The room was spacious and comfortable. Dog friendly with treats for the dogs. Fabulous breakfast that I'm still thinking about. All staff was very friendly and helpful. I will definitely stay here again.

"Sunrise Breakfast"

5
19/11/2016

Hotel staff check in was extremely friendly and helpful! Room was clean and comfortable and near Old town restaurants. Early morning breakfast was included in our stay. Ask for Christine L! She's very helpful and quick with your coffee. She will perk up your morning with her cheerfulness and efficiency!

"Albuquerque "

5
19/11/2016

Great staff. Christine in restaurant was so funny too. Good breakfast, clean room. Great price too. Convenient location. Will stay here next time im in Albuquerque. Quiet rooms and decor was cool. Also there are a lot of historical pictures hanging everywhere.

"Close to Old Town Albuquerque"

3
17/11/2016

It's an older hotel, but I found it to be very comfortable, and very quiet until we needed the air conditioner. It was noisy and it stayed on all night, but I still had a good night's sleep with the “white noise.” We stayed here two nights. The breakfast that came with the room is in a restaurant and you order off a menu. No buffet here! It was served by a waiter to your table. It was really nice! I asked the waiter if this was common among other Best Westerns and he said this one is one of the few in the US that provide this type of breakfast. This hotel is about 5 blocks from Old Town Albuquerque, which is the reason we came to Albuquerque this trip. Bottom line, I will return!

"Great Service"

4
16/11/2016

We had great service from the front counter and especially from Christine L. in the breakfast dining room. The free hot breakfast was a treat, and she was exceptional. I would definitely recommend this hotel to friends and come back again.

"Great place to stay"

5
15/11/2016

Great place to stay all the staff were very friendly and helpful our room was kept neat and tidy by our cleaner Rosario and our waitress Christine L was always very attentive and pleasant will definitely be staying again

"Extraordinary service in a great location!"

5
13/11/2016

With one day only in Albuquerque, the accommodating and informative front desk staff and shuttle drivers were extremely helpful. They made great recommendations and offered shuttle service to get us easily to everything we wanted to see, as well as picking us up at the airport. The rooms were clean and quiet. At breakfast, Christine L. was especially helpful. Being a short walk to Old Town and the Albuquerque Museum and Sculpture Garden was wonderful.

Rebecca P, General Manager at BEST WESTERN PLUS Rio Grande Inn, responded to this review
We are happy that you enjoyed the Old Town experience and that our services were appreciated. Thank you for recognizing our Front Desk team and Christine in the restaurant. I will thank them for their exceptional service delivery. We hope to welcome you back when you are next in the area.

"Stay/breakfast "

5
12/11/2016

Fantastic rooms and service, our room was extremely nice and clean, and the food service was excellent, Christine L. Was fabulous, she was very quick to taking our order and getting the food to us. Definitely a top choice hotel ????

Rebecca P, General Manager at BEST WESTERN PLUS Rio Grande Inn, responded to this review
We love being your top choice. I am happy Christine made your breakfast experience something that exceeded expectations. I will pass your compliment along to her. We look forward to your return.

"My stay at Best Western Plus Rio Grande"

5
12/11/2016

My best experience was in the restaurant with waiter (Jonathan) he was professional and personable. Jonathan was very helpful with his knowledge of Albuquerque. The room was large, comfortable and well cleaned by Alejandra. Access to the facility is so easy at I-40 and Rio Grande and little or no noise from the highway. Views of the city form my fourth floor were nice. Feeling of safety and security was pleasant. Pool and hot tub is real nice.

Rebecca P, General Manager at BEST WESTERN PLUS Rio Grande Inn, responded to this review
Excellent! I am happy that you enjoyed your experience with us. We appreciate your kind words Jonathan and Alejandra. Your compliment will be passed along with my thanks. We hope that you will be back to stay with us again.

"Great service"

5
11/11/2016

I stayed there to celebrate my anniversary, and everything was so nice and clean. The housekeeping lady Cynthia would leave our room very clean. Which is something I am always concern of. The staff was so nice, especially a Maricela that was there. I highly recommend staying here.

Rebecca P, General Manager at BEST WESTERN PLUS Rio Grande Inn, responded to this review
Happy Anniversary! We are happy we could be part of the celebration. Thank you so much for the kind words for our hotel and staff members. We appreciate this so much.

"Great Experience"

5
10/11/2016

This was a great hotel in a great location in Albuquerque. We stayed one night passing through. It was clean, comfortable and the employees were outstanding. We would return to this hotel if we were in Albuquerque again. Jonathan was amazing at answering our questions and serving breakfast!

Rebecca P, General Manager at BEST WESTERN PLUS Rio Grande Inn, responded to this review
I am happy that you enjoyed our location, amenities and service! I really appreciate your compliment for Jonathan in the restaurant, and will let him know that you recognized him. We hope the next time you are passing through you will remember us. We do appreciate your business.

"Good visit with excellent service."

4
09/11/2016

Our room was a little far from the dining room and bar, but that was not a major problem. It was comfortable and quiet. Service in dining room and bar was excellent and we comment Jonathan and Christine L for their attention.

Rebecca P, General Manager at BEST WESTERN PLUS Rio Grande Inn, responded to this review
Love to learn that Jonathan and Christine in the restaurant did a good job. I will share your kind words with them. Thanks for your positive feedback.

"Best Western Rio Grande Inn, Albuquerque, NM"

5
08/11/2016

We were most impressed with this location, especially the staff. Jonathan was our wait staff and he was professional, informative and polite. His positive attitude set the stage for a most enjoyable day! Also, Zac was the front desk attendant who helped us with wake up calls when we switched to daylight savings time. He was most helpful.

Rebecca P, General Manager at BEST WESTERN PLUS Rio Grande Inn, responded to this review
Your compliments for Jonathan and Zach are most appreciated and will be passed along with my thanks. We are happy that you enjoyed your stay with us and hope that you will be back.

"Jonathon was the best server!"

5
07/11/2016

Had a great night sleep traveling through to Texas. Quiet and comfy bed and happy service for breakfast in the dining room! Thanks Jonathan . Near the fwy but also super near Old Town. Ate a great nice dinner there.

Rebecca P, General Manager at BEST WESTERN PLUS Rio Grande Inn, responded to this review
I couldn't agree more with you, Jonathan is terrific! Thank you for your kind review of your experience with us. We hope that you will be back.

"Great hotel and staff"

5
07/11/2016

This hotel was very clean and beautifully decorated. The very best part was a waiter, Jonathan Campbell, who was not our waiter but I wished he had been. He was so personable and pleasant. He even filled our coffee when we weren't his table. Great people like that bring a smile to your face that will stay all day. Thanks Jonathan.

Rebecca P, General Manager at BEST WESTERN PLUS Rio Grande Inn, responded to this review
I am very appreciative of Jonathan and his terrific attitude and outstanding service to our guests. I will pass your compliment along to him. I am happy that you enjoyed your experience with us. We do appreciate you review and your business.

"Friendly, clean and close to it sll!"

5
06/11/2016

The staff especially, Jonathan and Christine, are friendly and helpful. Breakfast that comes with the stay was plentiful and tasty. Close to Old Town and the Highway. Rooms are clean and comfortable. We will be back!

Rebecca P, General Manager at BEST WESTERN PLUS Rio Grande Inn, responded to this review
Happy to learn that our service team, Jonathan and Christina, made your breakfast a good experience. We do value your comments and your business. We hope to welcome you back when you are next in our area.

"bad noisy unit this time around"

3
06/11/2016

We've stayed at this Best Western probably four times now, and previously it was pretty good - good location, good standard Best Western overall (which is why I'm giving it a compromise 3 stars here). This time we got in late, and after unpacking and getting to bed found out the hard way that the window heating/cooling unit was not only very noisy, but it couldn't be turned to a lower setting, AND it couldn't be set to run continuously so that we could get used to it. It was either on or off. Great. The choice was to call and ask probably for another room, or try to sleep with it. We did the latter, and it was a really bad night. But the really exasperating thing came when I talked with the desk clerk in the morning, and she seemed to have heard this sort of thing often, and said immediately that the units can be set to run continuously, but they have to send a maintenance guy to the rooms to do that. So, they know they have problems, at least with some rooms, and don't tell you? NOT ok. This window unit appeared to be EXACTLY the same unit in our room the night before in another Best Western, and the night after in another motel in Colorado, and both those were capable of running at much quieter settings. Two more things - they put us all the way at the end of a long hall (second floor, south), and it turns out you can't get out by stairs or any way at that end of the hall, you have to walk the long way around. A small enough thing, but not convenient. Also, the toilet flushed with a noise volume to wake up the dead. More noise, not good.

Rebecca P, General Manager at BEST WESTERN PLUS Rio Grande Inn, responded to this review
I am sorry that the HVAC unit was loud. Please know that we do take all of your feedback seriously and use it to improve. Your loyalty to our brand and our hotel is important to us. We will go through this room and make sure we correct any problems. The stairwell at the end of the south hallway (by room 150) does exit into the building and can be used for guests wanting to use the stairs. Thank you for letting us know about your experience. We do appreciate it, and hope that you will be back to stay with us again. We want to provide you with the good experience you have had on past stays with us.

"Birthday get a way"

5
05/11/2016

The service in the restaurant was awesome. The food was good also. Recommend the burgers and fries for lunch. Don't forget to add the green chile. Johnathan was a great server. Rooms were very clean. Would stay here again.

Rebecca P, General Manager at BEST WESTERN PLUS Rio Grande Inn, responded to this review
We love to hear that you will be back again. We are grateful for your loyalty and kind review. Happy Belated Birthday to you!

"My stay at Best Western Plus"

5
05/11/2016

The property was beautiful, comfortable. Our server Jonathan in the resturant was professional, knowledgeable, kind and timely. we requested him every morning. Our house keeper Alejandra was also professional, considerate and kind.

"Friendly Staff"

4
05/11/2016

The staff at the Best Western Rio Grande have been very nice. Christine L. was a fantastic server and very accommodating! Pleasant stay and would recommend to other travelers stopping through Albuquerque

"american road trip 2016"

4
04/11/2016

We spent three nights at the Rio Grande in sept,The location is easily reached from the airport and is within a few blocks of Old Town. Reception staff was helpful with local knowledge.The rooms were clean and comfortable I would definitely stay there again.

"STOP!!! A FLY IN THE OINTMENT, HERE READ THIS"

3
01/11/2016

I am a Best Western Diamond rewards member, 3 years running, so I stay at MANY BW's all over the South and Texas and New Mexico. This is the FIRST and ONLY motel/hotel that I can remember in the last 15 or 20 years that does NOT have a microwave oven in every room. I work nights and when I'm at the hotel between jobs, I am usually up at least half the night and use the microwave to heat water for coffee and make something hot to eat because it can be problematic to go out at 0200 for food, so no microwave in the room is a problem for me. The room had one of those AWFUL Keurig machines with its awful stale coffee, so I couldnt even brew my own coffee in a regular coffee maker that 99% of all other motel/hotels have. Which makes me mad. I asked for 'quiet' room which was on the end of the hall away from the highway, and it WAS quiet, but the air conditioner fan could not be set to stay 'ON' all the time which I am used to and I wake up the fan comes on or goes off. Meh. The bathroom was small and the towel rack was attached on the wall just above and opposite the toilet so I hit my head or my shoulder on it when I stood up which...well..yeah. Meh. The hotel was busy, but well tended and kept, and clean everywhere I looked. The staff I encountered were pleasant, and the breakfast in the restaurant was hot and fresh. The layout of the property is a bit...odd, but not a maze like some places I have been. Overall, unless the lack of a microwave is a show stopper for you the way it is for me, this is a decent place to stay in a very convenient location. I wont stay here again.

Rebecca P, General Manager at BEST WESTERN PLUS Rio Grande Inn, responded to this review
We appreciate your loyalty to our brand. Please never hesitate to let us know what we might do to make your stay better. We have microwaves available upon request, and if you let us know that you want one when you make your reservation we will have it in the room for you. The single cup coffee makers are brand new and we get good comments about them. However, we still have the other type of brewer on the shelves in our housekeeping storage and some of the coffee for these machines. We would have brought you this if we had known. The fan on the HVAC can also be set to a continuous setting. Thank you for your kind remarks about our team members and the condition of the hotel. I hope you will be back to stay with us again, and feel free to let us know what we might do to exceed your expectations.

"Refurbished Comfort"

4
31/10/2016

The Rio Grande Inn has been nicely redecorated, but remains an old structure. Sounds from neighboring bathrooms were occasionally quite disturbing! The stairways are for external exit only, so you cannot just run downstairs rather than use the elevator. The room was comfortable, and wifi worked well and easily. The bath was quite small, and there is no wall-mounted hair dryer so no night-light - you might want to bring your own! The lounge had good service but it would be more attractive if the TV were not quite so loud. We had dinner in the restaurant - not stellar, just kind of OK. Breakfast vouchers get you a good variety of choices or $6 off other menu items. The exercise room has two treadmills and three other machines, all in front of one large TV. Happily I was alone in the room and did not have to compete for what channel to watch! There is a pool and spa under a large tent in the courtyard, which we did not have time to use. The Rio Grande is well located...there's a St. Clair Bistro nearby, and Old Town is not far. The Indian Pueblo Cultural Center is also close.

Rebecca P, General Manager at BEST WESTERN PLUS Rio Grande Inn, responded to this review
We do appreciate your very thorough review. We are always working to improve and have many projects that will begin at the end of the year to continue updating our guest rooms and public spaces. The hair dryer is in a bag that hangs in the bathroom, convenient to the plug. We actually do have nightlights in every room. It is on the light switch as you enter the room. It stays on all the time. We hope that you will be back to stay with us again and review our updates.

"great hotel"

5
28/10/2016

Very clean, modern, & lovely room. good breakfast, the windows actually open to let air in. Photos in hallway very educational. Staff was wonderful, and very friendly. Nice place to walk behind the hotel in a little neighborhood.

Rebecca P, General Manager at BEST WESTERN PLUS Rio Grande Inn, responded to this review
I am happy to learn that you enjoyed your experience with us. We do appreciate your kind review and hope that you will be back to stay with us again.

"Fabulous accommodating hotel"

5
27/10/2016

The rooms were great, the people extremely helpful and friendly. No complaints, none! The beds were comfortable and the hotel is an easy walk to old town. I highly recommend. Great value for the money!

Rebecca P, General Manager at BEST WESTERN PLUS Rio Grande Inn, responded to this review
We are so grateful for your kind review and your business. I am happy that your experience was good. Thank you!

"Stay of one night"

4
24/10/2016

Staff very friendly and helpful. Rooms colorful and clean. The courtyard was a nice touch. Only problem was a noisy fridge all night. Did not report the problem at the time. Close to all freeways and Old Town. Freeways are jammed at 5 pm and it took 30 minutes to go the last 4 miles.

Rebecca P, General Manager at BEST WESTERN PLUS Rio Grande Inn, responded to this review
I am happy that you enjoyed your experience with us. Thanks for the heads up about the refrigerator. I will have this checked now. Never hesitate to call us any time, day or night, we will do our best to resolve any issues. 5 PM going west on I-40 does get busy, if you are heading east it is usually much faster.

"Very good stay. much better than our previous night in another hotel"

4
24/10/2016

Our House Keeper, Cynthia was very pleasant, friendly and helpful. the front desk staff Travis, Tony & Ann were all friendly and extremely helpful with even the smallest thing. The Breakfast staff was good, but was not quite as good as the others.

Rebecca P, General Manager at BEST WESTERN PLUS Rio Grande Inn, responded to this review
Thank you so much for the compliments for so many of our team members. I will pass along the good news with my thanks. We appreciate your business and hope that you will be back to stay with us again.

"Great Location "

4
22/10/2016

Immediately next to an I40 off ramp and about 2 miles from I25, this is an excellent location. We were able to walk to ABQ Trolley and a stroll from Old Albuquerque. Hotel is exactly what you expect from a Best Western. One small bit of advice...order from the free breakfast menu. Applying the free breakfast chit to the regular menu is not cost effective.

Rebecca P, General Manager at BEST WESTERN PLUS Rio Grande Inn, responded to this review
I am glad that you enjoyed our location in Old Town and were able to walk to the many attractions in our area. We do appreciate your review and your business. We hope to welcome you back when you are next in our area.

"Nice hotel"

4
21/10/2016

This hotel was nice, room was big and comfy bed. We sunbathed by the pool and it had a nice chilled area. Staff were lovely, breakfast was really nice too. While you here I highly recommend going to Sandia peak BREATHTAKING !

Rebecca P, General Manager at BEST WESTERN PLUS Rio Grande Inn, responded to this review
Thank you for recognizing our staff and breakfast program. Happy that you enjoyed the views at Sandia Peak. We hope you will be back to explore more of our area.

"Cozy and reasonable hotel in old town"

4
20/10/2016

I visited Albuquerque for presenting at a conference. This hotel is within a walking distance to the conference venue. It's in Old Town. There are many restaurants and shops around there. The hotel has a free shuttle bus service of corse from/to the airport and also within one mile area. I could go to downtown free!

Rebecca P, General Manager at BEST WESTERN PLUS Rio Grande Inn, responded to this review
Thanks for staying with us while in town for a conference. We are happy to transport conference attendees to Downtown and our surrounding area within the time frame of 7 AM to 10 PM. We hope that you will think of us again when visiting Albuquerque for business or pleasure.

"Nice property, friendly staff"

5
17/10/2016

We stayed here for one night to attend the Balloon Fiesta. The staff were very friendly and personable. They even dropped us off and picked us up from Old Town & the Indian Pueblo Cultural Center. The shuttle drivers were very knowledgeable & gave us great suggestions of what else to see in New Mexico. We missed the breakfast since we had to leave early in the morning for the Fiesta, but they gave us a grab bag which came in handy.

Rebecca P, General Manager at BEST WESTERN PLUS Rio Grande Inn, responded to this review
I am happy that you could join us for the Albuquerque Balloon Fiesta this year. It is such a nice time to visit the area. I am glad that you used our shuttle service to visit the many nearby attractions. Your compliment for our team is very much appreciated. Thank you for staying with us. We hope that you will be back!

"It's all about location"

4
17/10/2016

The best thing about this hotel is its close proximity to Old Town Albuquerque. Most restaurants and shops are only a half mile to a mile walk from the hotel. Parking is at a premium in Old Town, so the option of walking is great. Unlike other Best Westerns, this hotel has a separately run but attached restaurant, The Albuquerque Bar and Grill. For breakfast, you receive a $6 voucher to order off the menu. There's a good selection of items: eggs, pancakes, cereal and juice. The only drawback is if you are on a schedule and time is limited. That's because you have to wait to be seated, then order and wait to be served. There is no self-service buffet here. It was very slow the day we were there with only one server. We waited almost 10 minutes before placing our order and coffee did not get replenished.

Rebecca P, General Manager at BEST WESTERN PLUS Rio Grande Inn, responded to this review
I am happy that you enjoyed our Old Town location and were able to visit the many cultural attractions in our area. The Albuquerque Bar and Grill is operated by the hotel. I apologize that the service was not as fast as needed when you visited. We do use your comments to improve. We offer Grab and Go bags for those that do not want to be seated and served. This includes a muffin, juice, water, yogurt and piece of fresh fruit. You can add a cup of hot Seattle's Best coffee to go from our complimentary coffee cart to make your breakfast complete.

"Very Comfortable stay!"

5
17/10/2016

The staff was very welcoming and helpful, and the rooms comfortable and nicely updated. Close to Old Town Albuquerque and all it had to offer...We will stay here again when our travels brings us to Albuquerque in the future!

Rebecca P, General Manager at BEST WESTERN PLUS Rio Grande Inn, responded to this review
We are happy to learn that you will be back. Your loyalty is what we are working to achieve. Thank you so much.

"Fall Business trip"

5
14/10/2016

Best Western Plus Rio Grande Inn in Albuquerque has a great location and a wonderful Staff. It has great amenities at great rates. The rooms are comfortable and well maintained. I would recommend a stay whenever traveling to Albuquerque.

Rebecca P, General Manager at BEST WESTERN PLUS Rio Grande Inn, responded to this review
We appreciate your wonderful comments and your business. We look forward to your next visit. Thank you.

"Nice place to stay"

4
13/10/2016

We stayed at this property during a visit to the area. Main purpose for staying here was convenience to Old Town ABQ which is about two blocks away. Property was nice, clean and I would stay here again. Complimentary hot breakfast was a treat. Be sure to add green sauce to eggs! Also, waitress Krishna was very kind to these two Georgia rednecks. We had a good visit!

Rebecca P, General Manager at BEST WESTERN PLUS Rio Grande Inn, responded to this review
We do appreciate your kind review and your business. Thanks for recognizing Krishna for her service. We hope that you will be back to stay with us again when in the area.

"Great rooms and dinning area"

4
13/10/2016

I chose to stay here on a road trip to the East Coast and thoroughly enjoyed my stay. Easy parking out the front and the in house restaurant had great food and margaritas. I didn't even. Red to venture out further during my short stay. Safe area, highly recommended.

Rebecca P, General Manager at BEST WESTERN PLUS Rio Grande Inn, responded to this review
Your review and recommendation are truly appreciated. We hope to welcome you back on your way back to the East Coast. Safe travels.

"Best Western Rio Grande Plus Albuquerque"

5
11/10/2016

When I first got to Albuquerque I found it overwhelming. I had not been in an urban area for about five years. At first glance the area looked somewhat rundown. I changed my mind when I went into the lobby, the staff were very helpful and the restaurant had excellent southwestern style food. The shuttle service really made getting around very easy and the service went everywhere that I wanted to go. The rooms were clean and comfortable I would definitely stay there again.

Rebecca P, General Manager at BEST WESTERN PLUS Rio Grande Inn, responded to this review
Thank you for your recommendation and your business. I am happy that our team made you feel comfortable and that you were able to enjoy the many things to do in our area by using our shuttle service. We hope to see you again.

"You May Want A Ground Floor"

2
09/10/2016

I generally liked the hotel, but have one big complaint. IF you need to use a luggage cart to get a car load of stuff to the 2/3/4th floors, it will be difficult. They've lined the elevators with wood and then added a wooden rail along the side. This prevents the luggage cart from going straight into the elevator like you can do in EVERY OTHER HOTEL I'VE EVER BEEN IN. The wood doesn't look all that good either. You'll have to get the luggage cart part way in and then push the fixed wheels sideways, which they're not meant to do. Very stupid frill as far as I'm concerned. In addition, the back door where most people will be bringing their luggage in is set up with two doors, a plus in the winter, but if you're trying to take a luggage cart in you get past the first door and have your luggage cart hanging out while you're messing with the room key to unlock the second door which opens outward, forcing you to back the luggage cart back outside even more to have room to open the door. Not a very well thought out area.

Rebecca P, General Manager at BEST WESTERN PLUS Rio Grande Inn, responded to this review
I am sorry that we let you struggle with your luggage. We are happy to help take luggage to the room if we are asked. We actually have two types of luggage carts, one smaller (like smart carts at airports) that is very easy to get into the elevator. Some our guests prefer the large style cart so we offer both. I appreciate the feedback about the wood decor of the elevator. We are getting ready to update the public spaces, including the elevators, and will keep your comments in mind for possible improvements. Thank you for your feedback and for your business.

"Rather grimy"

2
08/10/2016

Unfortunately had to stay in this hotel while passing through Albuquerque due to better hotels being completely booked because of the balloon fiesta. Not a good weekend to be passing through. $210 is a joke for this room. The best way to describe it is just rather grimy and rough around the edges. The remote is gross with visible build up on it. There was hair on several surfaces in the bathroom and dust on a shelf in the bathroom that looked like it had been there a while. The hallways in the hotel are really warm and it's not even hot outside (around 70). The hotel info book in the room is pretty gross with stuff smeared on the pages. The only plus is that the lady working the front desk was very thorough and friendly during the check in process. If it wasn't for the inability to get a room somewhere else, I wouldn't stay.

Rebecca P, General Manager at BEST WESTERN PLUS Rio Grande Inn, responded to this review
I am disappointed to read your comments about our hotel, and do apologize for not meeting your expectations. We consider our hotel and service to be top rate, and will double our efforts to keep improving. Thank you for complimenting one of our front desk team members for doing a good job. Again, I am sorry we did not provide you with an outstanding experience as is our goal.

"Quiet Room"

4
08/10/2016

This is a tour bus hotel meaning lots of us seniors, so we felt right at home. It was a little pricey due to baloon fiesta, but available on short notice. A plus staff helped smooth out any wrinkles. Located near old town so no worries about parking there. Overall a restful experience.

Rebecca P, General Manager at BEST WESTERN PLUS Rio Grande Inn, responded to this review
I am happy that you were able to rest and relax while with us. We do appreciate your business and this kind review.

"Good stay of one night"

4
07/10/2016

The room was clean and comfortable. There was some ongoing repairs in the bathroom but it really didnt interfere with our stay of one night. The food in the restaurant was good.Desk staff were extremely friendly and pleasant.

Rebecca P, General Manager at BEST WESTERN PLUS Rio Grande Inn, responded to this review
Happy to learn that you enjoyed your stay and our amenities. Thanks for the kind words for our team members.

"Touring The West"

5
06/10/2016

Love to travel and visit other places when you have a nice place to stay if their not over priced because of some event going on, one place can't be that must difference. Meeting other employees that show personality and friendly help make a pleasure to ask or seek info from.

Rebecca P, General Manager at BEST WESTERN PLUS Rio Grande Inn, responded to this review
I am glad to learn that our employees made a positive impression and that you enjoyed your stay with us. Happy travels on your tour of the West.

"Great Place Friendly Staff"

5
05/10/2016

The hotel is a hidden gem. The Staff is very friendly and works to accommodate the guest. They provide excellent service. The rooms are very clean. The Pool and the fitness room are maintained in excellent condition. Well worth the stay!!

Rebecca P, General Manager at BEST WESTERN PLUS Rio Grande Inn, responded to this review
This is music to our ears. Thank you so, so much for this kind review. We do appreciate your business and hope to welcome you back when you are next in the area. Thank you.

"Perfect Old Town Hotel"

5
04/10/2016

We've stayed at this hotel twice and had excellent service both times. The front desk staff are friendly, professional, and helpful. The hotel is clean, the rooms are roomy enough with lots of counter space in the bathroom, and the beds are new and very comfy with lots of pillows. Although right off the freeway the rooms are quiet. The hotel is located a straight 5 minute drive from Old Town. As well, there is immediate onto and off of access to the I-40 freeway - and the I-25 freeway is only 2 stops east. There is no direction to the hotel parking - which is ample. Off the I-40 - stay in the right lane and once you've driven under/past the overpass you can turn right into the lot. Great selection for breakfast. You get a ticket for 5 choices of breakfast meals that are served in the very large dining room - lots of tables, no waits. Or you can use the value of the ticket to order from the menu. The service is excellent. We had the same server on both of our stays, Krishna. She was pleasant, polite, fast, and even helpful with touring tips!

Rebecca P, General Manager at BEST WESTERN PLUS Rio Grande Inn, responded to this review
Thank you for returning to stay with us. We are grateful for your loyalty. Your kind review and compliment for Krishna are very much appreciated. We hope to welcome you back again.

"Nice hotel, less nice area"

4
04/10/2016

We were passing through and learned that the annual balloon festival was the week we were there. Hotel rooms were expensive and difficult to find. The Best Western proved to be a good pick as a hotel - but the area where it is located left us unsure. The rooms were clean and comfortable - also reasonably priced even with the major event in town. The hotel has a café which is somewhat different. Instead of a free breakfast they give you a $6 coupon which would provide you a choice of several breakfast choices. Or you could use the coupon for $6 credit on any menu choice. I looked the $6 choices over and felt that they would not be adequate since I am a breakfast person. But we ordered from that limited menu and were surprised. First, the breakfast is cooked to order and delivered to your table. What we ordered was just right in size and quality. The breakfast here turned out to be the best "included" breakfast of our entire week's journey. The area looks to be an older part of town. I asked about parking lot security and they informed me they locked the gates at night other than the entrance that goes by the front desk and cameras. Also, they have a full time night watchman. They told me they had no incidents and they considered the parking secure. It turned out that way for us. We would certainly recommend and return here.

Rebecca P, General Manager at BEST WESTERN PLUS Rio Grande Inn, responded to this review
We are happy that you found us and that you enjoyed your experience, especially breakfast. We hope that you will remember us the next time you are passing through our area.

"Bed for the night"

3
04/10/2016

Our 6th hotel on our trip across America on Route 66 looks ok on the outside but in need of a upgrade taking away the themed hotel this is the one so far that as disappointed most staff polite rooms clean as per title room for the night

Rebecca P, General Manager at BEST WESTERN PLUS Rio Grande Inn, responded to this review
We do appreciate the feedback. I apologize that we did not exceed your expectations as is our goal always. Thanks for the compliment for our staff.

"Road scholar hotel"

3
03/10/2016

There was a very nice hotel. The beds were comfy and clean and there was a shuttle that was free to old town. These were very nice. Negatives were some of the front desk staff. One girl was very rude when I went to check in. She said the room was not ready so I asked to leave my bags. I had just got off the plane and was exhausted . She barked at me to choose my bags to keep and told me to hurry up and decide, abrupt and rude. The wait staff was a mixed bag. April was nice and had a smile on. Her co staffer was a large set man who had on a dirty apron as he served food. Quite gross. This was on two separate times. There was not much in the area.

Rebecca P, General Manager at BEST WESTERN PLUS Rio Grande Inn, responded to this review
Your review is greatly appreciated and I apologize that we did not succeed in meeting your expectations. We do use your feedback to improve. I am so sorry that there were some staff issues. I will address these with the individuals and we will make corrections. We love working with Road Scholars and am glad that you did enjoy your experience overall.

"Nice hotel. Well maintained older hotel"

4
03/10/2016

Stayed for one night on a Saturday. Near capacity as we were told there were only 3 rooms left. Hotel was clean and comfortable. Restaurant and lounge food and service was average to good. No complaints. Will stay again. Front desk staff were friendly and efficient.

"Overnight stay in Albuquerque"

4
02/10/2016

Very pleased with my stay and the excellent service I received. Since I didn't rent a car I was really glad that they had free shuttle service from the airport and also to the downtown train station so I could get to the Rail Runner the next day. The location was alright, it was pretty close to the busy roads and I know it wasn't that far from Old Town Albuquerque but I just didn't feel safe walking to and from there. Overall a really nice overnight stay.

"Great hotel but poor directions to hotel parking/access"

4
29/09/2016

I've stayed at several BW Plus hotels and this one is great. Only issue was no directions to parking and hotel lobby. Parking is in back and no directions to the lobby (the back door is locked). Had to call the hotel to get directions to the lobby, a long walk for my wife. Otherwise it was a great stay.

Rebecca P, General Manager at BEST WESTERN PLUS Rio Grande Inn, responded to this review
Thanks for your feedback and the compliment. I apologize that the parking was not clear. When you pull in the hotel the front door is at the covered area, and there is a sign indicating lobby there as well. If you pulled in to the side street I can see how you might go to the back parking instead of to the front. We will work on a better signage solution for the south entry. We do keyed doors for all the other entrances for the safety and security of our guests. We value your business and hope that you will be back to stay with us again.

"Stayed longer than planned"

4
28/09/2016

We originally planned on only staying 4 nights but decided to stay a few more. Staff were always very friendly and accommodating. We noticed someone was smoking down the hall and it appears they had a few complaints and dealt with it immediately. I don't know what they did by the smoke smell was completely gone in less than 1/2 hour. We always got a smile and hello when we passed the front desk. One busy day, there were no towels at the pool. After notifying the front desk, the towels were replenished within minutes. Free hot breakfast was always good and hot. Restaurant got very busy with bus loads of people coming and going but the staff were friendly and did their best to get the orders in quickly. Room was comfortable. TV had a lot of channels, mini fridge was a little bigger than most. Housekeeping did a great job. We went to the bar one night and table service seemed non existent. No music or entertainment so we never stayed. Shuttle service took us to Old Town and they gave us a number to call for pick-up. We will definitely stay again when we return to Albuquerque.

Rebecca P, General Manager at BEST WESTERN PLUS Rio Grande Inn, responded to this review
I am pleased to hear you enjoyed the complete experience with us. The best part is know that our staff made a positive impression on you. Your kind review and your business is very much appreciated. We hope that you will be back.

"Wait... and wait some more"

4
28/09/2016

The whole breakfast thing did not go well. We had to wait to be seated. Wait again for someone to take our order. And then wait some more while the food was prepared. We had other things to do! It's really irritating when people seated after you have their food and you're still waiting to order. As with most properties that include a restaurant, there was no complimentary breakfast area where you help yourself. Instead, we were provided breakfast vouchers good for $6 at the restaurant. The restaurant offered some $6 combos, but unlike the complimentary breakfast buffets, there were no seconds included with the combos. The property was clean and well maintained. It was convenient to I-40. Our room seemed small and cluttered with too much furniture for the space.

Rebecca P, General Manager at BEST WESTERN PLUS Rio Grande Inn, responded to this review
Your feedback is appreciated and used to help us improve. I apologize that the restaurant service was slow. We do offer Grab and Go Brown Bag breakfast options as well. It is a nice cold option to take away when a sit down breakfast is not in the plans. This with a hot cup of Seattle's Best coffee that is complimentary is an option some of our guests enjoy.

"Great Service"

3
28/09/2016

My cousin and I recently stayed at the Best Western Plus Rio Grande Inn. We utilized our vouchers every morning for breakfast. We had the pleasure of being served by Christine L and she was excellent. Every morning was a little brighter with her happy disposition and accommodating service.

Rebecca P, General Manager at BEST WESTERN PLUS Rio Grande Inn, responded to this review
Your compliment for Christine will be passed along with my thanks. We appreciate your nice feedback.

"Mary C"

5
27/09/2016

We have been traveling across Arizona, Texas, Arkansas and Albuquerque. Best hotel so far. Great service, beautiful rooms, all employees are so helpful. The pet accommodations are spectacular. The patio takes pets so you can enjoy eating outside. Great job Best Western

Rebecca P, General Manager at BEST WESTERN PLUS Rio Grande Inn, responded to this review
We appreciate your nod of approval for our service and facility. I am happy that Fido enjoyed the hotel as well. We value your input and hope to welcome you back when you next drive through our City.

"Attend Family wedding"

4
27/09/2016

The best thing about the Rio was the wonderful service we received from restaurant staff. Jonathon was great, he started our days off with a smile, excellent personal service, and genuine care. We've been to many high end restaurants on three continents, and have not come across a more personable, efficient, and friendly food server as Jonathon. The food at the restaurant was well above average for a hotel, and we enjoyed several meals there. Our room was nice, well kept grounds and a great location off the freeway. We were near the pool on the 1st floor, was not noisy. Friendly front desk staff, and cleaning service was good. Only down side was having a handicap shower, which was always slipping, and the air conditioning unit was loud. We will definitely stay again on our next trip. It's easy to find a reasonable priced hotel, but difficult to find a hotel with excellent, friendly staff. Jonathon was the best, made us feel like family!

Rebecca P, General Manager at BEST WESTERN PLUS Rio Grande Inn, responded to this review
Your review is music to our ears. Thank you so much for recognizing Jonathan in such a gracious manner. I will pass this along to him with my sincere thanks. I am happy you enjoyed the complete experience here. We look forward to your return.

"Great location; Some exceptional staff"

4
26/09/2016

Stayed here as part of a tour group. Asked front desk staff for information regarding transportation to the tram. Didn't get much help, so I went back the next day and was lucky enough to speak with Trey, who was exceptional! He spent quite a while making phone calls to check out the options, then called back to make reservations. I really appreciated all the time he spent helping me; unfortunate that all the staff didn't go the extra mile, as Trey did. Also, I found the served breakfast (vs a buffet) was not very efficient. Not sure if they were short-staffed, but one day it took an extremely long time to get waited on and then get served. The staff made several mistakes with the order and had to go back to the kitchen multiple times to get the right food. This is not good when many travelers are on a time schedule. I felt that the decor, although in keeping with the area, was kind of dreary and could have used some brightening up.

Rebecca P, General Manager at BEST WESTERN PLUS Rio Grande Inn, responded to this review
Your feedback is appreciated. I am so happy to learn that Trey was able to provide you with the information you needed and make those calls and reservations for you. I am disappointed to learn that we made some mistakes on your order for breakfast. Please know we are always working to improve. We have lots of color in the hotel and the decor does reflect our location. We do have updates to the rooms and public space in the works to start later this year. Thanks for your input.

"Good location"

4
26/09/2016

Friendly staff, always greeting you! The location is great if you have a car. You're close to the freeway, and a short drive from old town. This is a favorite tour bus overnight stop--there were four tour buses in the parking lot when we were there. Our room was a bit on the small side, but still comfortable--except that the mattress was not very firm. If your reservation includes breakfast, the breakfast is served in the attached restaurant, with table service. You'll get coupons that are good for one of 6 pre-selected breakfast meals (standard fare, but tasty), or good for $6.00 toward anything on the menu. A gratuity is expected, and the servers make that pretty clear.

Rebecca P, General Manager at BEST WESTERN PLUS Rio Grande Inn, responded to this review
We appreciate your feedback and your business. We hope that you will be back.

"Great for old town"

4
25/09/2016

Easy to find, just 30 seconds off of the I-40. 10 minute walk to the old town. Large, clean rooms. Nice outdoor pool area with a hot tub. Breakfast is included in the price. Free shuttle bus to and from the old town and other places is also provided. Ample parking. Friendly staff. Small gym area avalaible.

Rebecca P, General Manager at BEST WESTERN PLUS Rio Grande Inn, responded to this review
It is great to learn that you took advantage of our many complimentary amenities, like the shuttle, and that you enjoyed being in the historic Old Town area. We appreciate your complimentary review. Thank you for staying with us.

"Visit to Albuquerque"

5
24/09/2016

Great location off I-40 and within walking distance to Old Town. Well kept hotel with great staff, Breakfast at attached restaurant with $6 credit was a great breakfast deal allowing menu options rather than buffet. Staff provided excellent recommendation for local dining.

Rebecca P, General Manager at BEST WESTERN PLUS Rio Grande Inn, responded to this review
Happy to hear that our staff took good care of you and that you enjoyed exploring Old Town. We hope that you will be back to stay with us again.

"Mrs."

4
23/09/2016

Kind of hard to find, good thing we finally got our GPS to work. Albuquerque was much larger town than we expected. We made a reservation @ another Inn and when we saw it, we cancelled. The area was kind of scary and there were no restaurants near.

Rebecca P, General Manager at BEST WESTERN PLUS Rio Grande Inn, responded to this review
We are glad that you found us and that your stay was good. Albuquerque is a big city with over 400K people. The Old Town area is very easy to navigate and has many restaurants, shopping and cultural attractions very close to the hotel. We hope you will be back.

"Road trip"

3
22/09/2016

Easy access from I-40. Restaurant access, also very convenient. Had a dinner salad with grilled chicken and I must say it was not bad at all. Mom had the grilled chicken bun and she loved it. I just say the place you least expect always surprises. Loved the pet friendly atmosphere. Clean rooms, friendly staff.

Rebecca P, General Manager at BEST WESTERN PLUS Rio Grande Inn, responded to this review
The Santa Fe Bun and Chicken Chipotle Salad are favorites. Thank you for your nice comments about the cleanliness of the hotel and convenient location. We appreciate you!

"Great Place to Stay"

5
22/09/2016

Great place to stay in New Mexico. Right next to I-40. Housekeeping staff is fantastic. Restaurant is good but limited menu. Desk staff is professional and friendly. We have stayed at this location twice in the past four months and would gladly stay there on any future trip to that part of the Southwest USA.

Rebecca P, General Manager at BEST WESTERN PLUS Rio Grande Inn, responded to this review
We are very grateful for your repeat visits, and look forward to the next.

"Best Western Plus Rio Grande Inn, Albuquerque, NEW MEXICO"

4
22/09/2016

We enjoyed the location of this hotel, everthing was clean and tidy. The layout of the property is a little confusing. There is a Starbucks across the street which was nice. The restaurant lounge was very nice, especially for weary travelers. I didn't want to have to get back in the car to go for dinner and a drink, so we enjoyed it very much.

Rebecca P, General Manager at BEST WESTERN PLUS Rio Grande Inn, responded to this review
Thanks for your kind review. I am happy that our location was a good fit and that you did enjoy our restaurant and lounge. We hope you will be back to stay with us again.

"Great Location for Historic Square"

4
22/09/2016

This hotel is within walking distance to the historic district. The hotel is nice and clean and embraces the SW decorating style. Our room was clean with no issues expect the bed which was soft. The breakfast is offered in a restaurant location attached to the hotel. A voucher is provided which you can either use for a selection of items from the menu or apply the credit to other items on the menu.

Rebecca P, General Manager at BEST WESTERN PLUS Rio Grande Inn, responded to this review
I am happy that we offered you a good location for exploring the cultural and historic district of our City. Thanks for the kind words for our style and cleanliness. Nice to hear that the breakfast program was a hit.

"Good Location, with a Waitress Served Breakfast"

4
21/09/2016

This Inn is right off I 40, and a few blocks from Old Town. Instead of the usual breakfast buffet included in the room price, the breakfast is served to order by a waitress. The St. Clair Winery and Bistro is 1/2 block away, which has good food and wine at reasonable prices.

Rebecca P, General Manager at BEST WESTERN PLUS Rio Grande Inn, responded to this review
I am happy to learn that you enjoyed your full service breakfast experience. The hotel does have a great location for exploring Albuquerque's historic and cultural corridor. We hope you will be back to stay with us again.

"Great Service"

5
21/09/2016

Checked in early on the 20th of August, this was no problem to the staff, Laundry on the 2nd floor was great, free breakfast was cooked to order in the morning but the waitress made it clear when we sat down that she would be expecting a tip. :-)

Rebecca P, General Manager at BEST WESTERN PLUS Rio Grande Inn, responded to this review
I am happy to learn that you enjoyed your stay with us and that breakfast was good. Thanks for the heads up about the server letting you know that breakfast does not include a tip. We appreciate your business.

"adequate"

3
21/09/2016

Musty dark room, needs updating. Comfortable bed. Staff was pleasant. Breakfast was good. staff waited on you. I dont have time to right a longer review. you wont allow it to be submitted unless i use 200 symbols.

Rebecca P, General Manager at BEST WESTERN PLUS Rio Grande Inn, responded to this review
I am happy to receive your feedback regarding your stay with us, and to learn that you found or staff and breakfast experience to be good. I am sorry that you did not enjoy your room as much. We are continuously working to improve and have plans to update our rooms and public space starting later this year. Thanks for staying with us, I hope you will be back again.

"Great Location"

4
20/09/2016

Didn't reserve a room and they accommodate my family with a smiling face. Was close to museum, aquarium and access to freeway. As for breakfast vouchers were per person but was enough food. We loved the view from our room and the pool. This was the second time staying there, we will be back to visit.

Rebecca P, General Manager at BEST WESTERN PLUS Rio Grande Inn, responded to this review
So happy that you are a returning guest. We will always be happy to welcome you back. Thanks for your business.

"Our Albuquerque Home Base"

5
20/09/2016

We loved this BW. The bed was luxurious! And the restaurant menu breakfast (with $6 coupons that entitled us to free options which included coffee, tea AND juice!) was a welcome treat. No standard (and usually awful) breakfast bar here! We'll be back soon.

Rebecca P, General Manager at BEST WESTERN PLUS Rio Grande Inn, responded to this review
Thanks! We look forward to seeing you again. Happy that you enjoyed your time with us.

"One night stay was A-OK"

4
19/09/2016

My friend and I stayed here the night before we left New Mexico. Our rooms were clean, comfortable, quiet except for a somewhat loud air conditioner, relatively inexpensive for the area, and, as advertised, a short walk to Old Town. You get a voucher for breakfast in the morning; it's only worth $6, but you can do pretty well for that in the breakfast area. There's a small pool, a business center and a fitness room. Be advised that this hotel does a lot of business with tour groups; the night we were there, there were several tour buses parked out back. This means that you won't always be able to walk in and get a reservation for that night, so it's best to reserve in advance. I'm not sure this is always the case, but the night we were there, the tour groups were all senior citizens, so we had no issues with noise or wild behavior. In particular, Allison and Joe, both front desk personnel, were very helpful.

Rebecca P, General Manager at BEST WESTERN PLUS Rio Grande Inn, responded to this review
Thanks for the complete review of our offerings and for the compliments for Allison and Joe at the desk. You are right, it is always best to make an advance reservation. If you book with the hotel direct you are assured the best rates as well. We hope you will be back to do some more exploring of NM. Thank you for staying with us.

"Wonderful Stay"

4
17/09/2016

This Best Western is a very good place to stay. The hotel is standard Best Western, very clean with a great location close to museums, Old Town, Botanical Gardens and Zoo. The restaurant is average fair and very inexpensive. Lovely outdoor, gated swimming pool.

Rebecca P, General Manager at BEST WESTERN PLUS Rio Grande Inn, responded to this review
We appreciate your review and your business. I am happy that you enjoyed our amenities and location.

"Road Scholar program spent at Best Western."

5
17/09/2016

The hotel catered to a Road Scholar program for about a week. There were 33 of us and the staff and amenities were very good. Food hot and presented in an enticing manner while the room was tastefully decorated and cleaning room attendants "tippable". All in all a good experience.

Rebecca P, General Manager at BEST WESTERN PLUS Rio Grande Inn, responded to this review
Road Scholars always brings us great groups of people, and we enjoy having each group here as our guests. Your kind words for our service are very much appreciated and will be passed along to our team. Thanks again,

"Great service!"

4
16/09/2016

I was attending a wedding reception at a hotel across the street from this Best Western. The Best Westernhad a good location and price tag, and the service I got was great. The man who checked me in was really helpful (wish I could remember his name). I had a drink with some friends at the hotel bar, and Krishna was so friendly. When we had breakfast at the hotel the next morning, April served our table. She was really patient with us especially considering our whole group had a long night. Krishna recognized us from the night before and went out of her way to give us good service again!

Rebecca P, General Manager at BEST WESTERN PLUS Rio Grande Inn, responded to this review
Krishna and April are tops and your compliment for them both will be passed along with my thanks. I am so happy that you and others in your party enjoyed your experience with us. Thank you for the kind review.

"Great place to stay"

5
15/09/2016

I would highly recommend this hotel. Bonus is breakfast until 11 which you order off the menu. Handicap accessible room was excellent. Staff was very friendly. When in Albuquerque, stay here. Now I'm just writing to make the 200 characters required to make the review.

Rebecca P, General Manager at BEST WESTERN PLUS Rio Grande Inn, responded to this review
Thanks Pamela. I am happy that you found the accessible room to be suitable and that you enjoyed your restaurant experience as well. We appreciate your recommendation.

"Road Scholar"

1
14/09/2016

April, our server for breakfast / dinner, was very attentive and friendly. It was a pleasure to be greeted by her smiling face in the morning.. Our Road Scholar adventure was enhanced by her warm presence.

"All around great deal and very dog friendly"

5
14/09/2016

I was a bit concerned with the location, being so close to I-40 area, but this is a quiet, extremely well kept hotel with extremely helpful staff. The room was large - more than enough space for two people, two dogs, and two bikes! It had everything we needed with a fridge and microwave as well as a K-cup coffee machine. The breakfast seemed to have plenty of options for everyone.

Rebecca P, General Manager at BEST WESTERN PLUS Rio Grande Inn, responded to this review
Your nice review of our hotel is appreciated very much, as is your business. I am glad that you enjoyed the room amenities and our full service breakfast program. We hope to welcome you back one day.

"New Mexico trip"

5
14/09/2016

Staff courteous , room nice and clean , great breakfast included , walkable to old town and nice winery. salsa festival days were going on . hot tub nice a bit low on h20 . kerrig coffee and fridge , very nice .

Rebecca P, General Manager at BEST WESTERN PLUS Rio Grande Inn, responded to this review
Thank you for the kind review. I am happy you enjoyed our amenities and the Albuquerque experience.

"A welcomed relief following BW in Durango "

4
14/09/2016

This Best Western has been updated. The room was pleasant. But the best part was breakfast. When the matre di told there was no more indoor seating, that was s gift! Breakfast was so special outside accompanied by mountains, sunrise and perfect temperature! Don't miss it!

Rebecca P, General Manager at BEST WESTERN PLUS Rio Grande Inn, responded to this review
So happy to hear that you enjoyed your breakfast and the great weather we are now enjoying. Happy travels. We appreciate your kind words for the hotel.

"Great Location"

5
14/09/2016

Central location for visiting Santa Fe, Taos, and of course walking to old town Albuquerque for the best shopping area of the whole trip. We were lucky to be there for a fiesta event in both Albuquerque and Santa Fe making it extra fun.

Rebecca P, General Manager at BEST WESTERN PLUS Rio Grande Inn, responded to this review
Happy to hear you enjoyed our location so close to Old Town, and that you were able to experience fiestas in both SF and Albuquerque. We appreciate your kind review. Thank you.

"Albuquerque Outdoor Adventures"

5
12/09/2016

This hotel is without a doubt the best hotel I've stayed at in this price range. The staff are amazing! They really care about their jobs and have better attitudes than many 4 and 5 star resorts I've stayed at. The groundskeeper is very nice and loves his plants and it shows. The breakfast is amazing--best included meal I've ever had. Speaking of the food, Jonathan who was our waiter 66% of the time, was one of the best servers I've had anywhere. He was tour guide--and great at it. His recommended Hot Spring hike over our planned hike was a superb recommendation that helped make our trip such a success. Yes, he is a champion of his restaurant and the city, but he went far and above to help, not only with our food--but our whole experience as well. Great place and great folks. Thanks to all that helped my wife and I out--especially after the 11 mile 5K foot vertical hike! If I ever go to Albuquerque again....

Rebecca P, General Manager at BEST WESTERN PLUS Rio Grande Inn, responded to this review
Well, you got to come back to explore more of Albuquerque and the surrounding area. There are so many hidden treasures within minutes of the hotel. Thank you for your compliments for Jonathan, in the restaurant, and for Steve, our groundskeeper. I will pass your kind comments along to them with my thanks. Your review is very much appreciated, as is your business. We hope to welcome you back for another adventure.

"Single female traveler"

4
12/09/2016

Very nice motel, good sit down breakfast choices, or can take a bag to go. Felt safe, room was attractive and clean. Has outdoor pool, and fitness room. Good location not far from Old Town. My room was away from I-40, so it was quiet. Very good value.

"Only one night stay but impressed"

4
11/09/2016

We were on a road trip and only stayed one night but we would love to have stayed longer. We found the hotel easily its adjacent to I-40 and close to old town. We were checked in early and the guy was really friendly and helpful. The room was huge and clean with views of the mountains. There was coffee machine, fridge, iron and board, the beds were big and comfortable. Internet was free and very good. The pool looked nice though we didn't use it. You can walk to old town really easily, there is a restaurant in the hotel, plus restaurants all around. We had breakfast in the restaurant and after we paid we realised we had not been given the voucher on check in. They did reimburse some of the money but we still paid $15 for it. The food I had was nice as I had a cooked breakfast but my friend had a cheap version of fruit loops with toast. It would have got excellent if there hadn't been an issue with the breakfast.

Rebecca P, General Manager at BEST WESTERN PLUS Rio Grande Inn, responded to this review
I am happy to learn that you had a good experience with us. Thank you for the kind review and compliments for our staff. We appreciate your business and hope that you will be back to stay longer next time. Until then.

"Great location, good service"

4
11/09/2016

Unlike many Best Westerns, this one does not include a breakfast buffer. It has only a full service restaurant. So be aware. Other than that, it is a great place to stay. Good location within walking distance of Old Town and very near I-40. Room was clean. Staff was friendly and very willing to give advice on local things of interest.

"Comfortable Hotel, Good location, Good Service"

5
09/09/2016

We stayed here for a week. The hotel is moderate sized with southwestern decor. Our first floor room was a good size for our purpose. The air conditioner was loud but the hotel sent a maintenance person who fixed it. There is a small lobby, patio in the back and a pool. The best part of the hotel is the service. The front desk help Allison,Joe, Tavistock and the other front desk staff were very helpful. The waitress April did an excellent job. This is a good choice for a visit.

Rebecca P, General Manager at BEST WESTERN PLUS Rio Grande Inn, responded to this review
We appreciate the accolades for our team members! Our staff is the best in my opinion. Your kind review is important to us and will be shared. We hope to welcome you back when you are next in the area. Happy travels.

"Great Staff!"

4
07/09/2016

We stayed here for one night after a 2 week trip to the Four Corners area of the USA. I would say that the front desk staff was the best that we experienced for the entire vacation. Although they were young, they were enthusiastic, professional, and eager to help. It was very nice to feel welcomed, and the little welcome package with a cookie for my daughter was a nice surprise. An added bonus was that they called our room to make sure that everything met our approval. The room and decor of the place was typical of Best Western, and of less expensive hotels. You're not there to see the inside of the hotel, but to visit Albuquerque. Things looked a bit dated, but our room was clean and comfortable. The bathroom was small but clean, and we had no problems with anything. You are within walking distance of the Old town, so that's nice. The pool was warm, beautiful, well maintained, and is quite deep with only a small area that would work for younger non-swimmers. If you have children who are not solid swimmers you will need to keep your eyes on them. For those with kids who are strong swimmers, they'll get a work out because most of the pool is over 5 and 6 feet deep. There is a restaurant on the premises and complimentary breakfast as long as you stick to certain items. It was passable. Simple sustenance and nothing fancy. Service was somewhat surly, but we got our meals in a reasonable amount of time so it served it's purpose. Seems like an older hotel, but in general the staff is interested in making things comfortable for their guests, which we really appreciated.

Rebecca P, General Manager at BEST WESTERN PLUS Rio Grande Inn, responded to this review
We appreciate your thorough feedback and will use it to keep getting better. We are always working to keep the hotel updated and do have plans to work in the guest rooms and public space starting this summer. We hope you will be back to stay with us again and give us your opinion of the updates.

"Easy Access"

4
05/09/2016

Located off of I40, this was very close to the Albuquerque BioPark and Old Town. Some staff friendly, some not so much. Clean and quiet though. Breakfast was a voucher deal with 7 selections, unlike the buffet we experienced at other Best Western Hotels, but was good.

Rebecca P, General Manager at BEST WESTERN PLUS Rio Grande Inn, responded to this review
We appreciate your feedback and are happy that you had an enjoyable stay with us. It is nice to learn that you liked our breakfast experience as well. Our goal is that every team member will make a positive impact on your stay with us. We do use this information to keep improving. Thank you!

"Great Location, Great Staff"

5
03/09/2016

Thoroughly enjoyed our stay. It was perfectly located for all the attractions that we wanted to see in Albuquerque. The staff was super friendly and helpful. Rooms were comfortable and nicely decorated. Mattress was a little soft for my liking, but I woke up refreshed. Though we didn't use the pool, the area was very inviting. Food vouchers were a great value. Would definitely stay here again.

Rebecca P, General Manager at BEST WESTERN PLUS Rio Grande Inn, responded to this review
Thank you for the kind review and words for our super team members. We are grateful for your business and hope to serve you again when you are in our area.

"Excellent one night stop!!"

4
01/09/2016

Great location!! We stopped in Old Town Albuquerque for a night during a 2 week road trip and found the Best Western Rio Grande to be exactly what we were hoping for - easy to find, close walk to town, super comfy bed, exceptionally friendly staff, very clean rooms. We will stay again when in the area!

Rebecca P, General Manager at BEST WESTERN PLUS Rio Grande Inn, responded to this review
Thanks so much. We do look forward to welcoming you back. I am sure there is still so much for you to explore in our area. We can help with ideas when you are here. Old Town is a treasure trove for fun things to see, do and purchase.

"Business Trip Albuquerque"

5
01/09/2016

This is perfectly located in Albuquerque 1-40 and 1-25 close to the Air-Port. I enjoyed the in season Green Chili. The staff really dose care and wants you to feel welcome. They will go out of there way to make sure you enjoy your stay. The attached restaurant has a great menu, food and service.

Rebecca P, General Manager at BEST WESTERN PLUS Rio Grande Inn, responded to this review
Happy to learn that you enjoyed your stay and the green chile! The kind words for our team members are truly appreciated. We hope to welcome you back when you are next here for business, or pleasure.

"Great location, friendly staff...perfect!!"

5
01/09/2016

We stayed for one night as part of our Route 66 journey. The hotel is clean, modern with a great theme running through the decor. Very well presented. The staff were very friendly & welcoming. Even the complimentary toiletries were good!! Really enjoyed the breakfast with friendly table service. Well worth 5 stars!! ;-)

Rebecca P, General Manager at BEST WESTERN PLUS Rio Grande Inn, responded to this review
Thank you so, so much for the 5 star rating. We are truly appreciative of your feedback and kind review. We hope that you will be back to stay with us again.

"A Great Experience"

5
31/08/2016

We were very impressed with the hotel; great service, great staff, especially Alice who served at the restaurant, and clean and pleasant facilities. We stayed a week; it was a great base for us to have as we explored Albuquerque.

Rebecca P, General Manager at BEST WESTERN PLUS Rio Grande Inn, responded to this review
It is good to learn that you left with a good impression of our hotel and service. Thank you for complimenting April (I think this is who you meant) in the restaurant. We would love to welcome you back for another vacation next year.

"Regarding Hotel"

5
29/08/2016

Great place to stay. Convenient off ramp from Interstate going North or South and directions is easy. The decor, staff, and location was excellent. Would reco to friends in a minute. Nice stop before pricey Santa Fe.

Rebecca P, General Manager at BEST WESTERN PLUS Rio Grande Inn, responded to this review
We appreciate your recommendations and kind review. We hope that you will be back yourself to stay with us again. There is so much to see and do in NM and Albuquerque is a great staging location.

"Very nice hotel!"

5
28/08/2016

A reasonably priced hotel with a friendly and accommodating staff. Our room was large and comfortable & the complementary breakfast was better than most. Add the convenient shuttle and good location and you have an excellent value

Rebecca P, General Manager at BEST WESTERN PLUS Rio Grande Inn, responded to this review
Thanks for making note of our friendly staff and other amenities. We appreciate your feedback and your business. We hope to serve you again when in our area.

"Continued Excellence"

5
28/08/2016

We have been staying at the Best Western Rio Grande Inn during our annual trip to Santa Fe, NM; for the opera, Indian Market, and the Turquoise Trail, over the last eight years. I was happy to see this year that they have a couple of luggage carts that fit easily in their elevators. This is a great improvement and overcomes the greatest drawback to staying there. They have also added a covering to the back entrance that not only looks nice, but is practical during the rainy season. The change from pop corn to a big cookie in the Gold Crown bag was also appreciated. The dining room has been upgraded and the breakfast voucher was a nice surprise this year. Besides the large, spacious, clean, rooms and friendly staff that brings us back each year, it is an easy walk to St Clair's Winery and Bistro which is another of our favorites. Our only regret this year was the move of Starbuck's to across the street. What used to be an easy walk has turned into a tricky car ride. Of course Best Western had nothing to do with that move. The addition of old western photographs to the dining room and hallways has also enhanced the place. Each year it seems to get better.

Rebecca P, General Manager at BEST WESTERN PLUS Rio Grande Inn, responded to this review
It is gratifying to learn that you recognize the upgrades we are making. We do listen to our guest feedback, and therefore the smaller luggage carts. We have plans to update our guest rooms and public space starting later this year. We look forward to your return next year. Thank you for being loyal to our hotel. We appreciate you.

"Great Choice"

5
28/08/2016

This hotel is a bargain in price, but does not compromise quality in staff, food, cleanliness and especially service. they provide complimentary shuttle service to and from the airport and various sites of interest. I became loss walking home from the conference hotel, late at night. I called and they sent the shuttle for me in a matter of minutes. The caring and service was above and beyond expectations.

Rebecca P, General Manager at BEST WESTERN PLUS Rio Grande Inn, responded to this review
We are so happy to help, and glad that you asked us. We truly appreciate all your kind words for the staff and our hotel. Until the next time.

"Friendly Family Environment"

5
27/08/2016

We were surprised and pleased by the warmth and care of everyone at this motel. Everyone was caring and positive with a smile on their faces that was uplifting. Krishna was our first breakfast server....what a positive and upbeat lady. She felt like she was one of our family from the outset. Great start of our visit! We looked forward to seeing her each day and asked specifically to be seated at one of her tables. Then in the evening we found her serving in the bar -- she really covers the bases for Best Western! Another warm experience was the one time we had Jonathan for our waiter....he is a great husband and dad with values right on target. Hope he and his family do well.

Rebecca P, General Manager at BEST WESTERN PLUS Rio Grande Inn, responded to this review
It is nice to learn that Krishna and Jonathan made such a positive impression on you, and help make your experience with us so good. We value our team and will share your compliment with them. Thanks for staying with us.

"Very Western Themed Hotel"

4
25/08/2016

We were able to get reservations at the last minute and were very happy with the facility. The location is very convenient for access to major freeways. The parking lot has a high fence around it & a security guard that patrols all night. We could not tell why that was necessary but it made us feel that our car would be safe. The hotel was very nicely decorated with Western art, paintings, rugs, etc. The staff is very helpful and friendly. The hallways are a little narrow and the lobby is small but the comfortable bed and the quiet room made us happy.

Rebecca P, General Manager at BEST WESTERN PLUS Rio Grande Inn, responded to this review
Thanks for the kind comments about your stay with us. I am happy that you enjoyed our decor and that you found our staff to be top notch. We hope that you will be back to stay with us again when in our area.

"great value"

5
25/08/2016

nice , clean, quiet, very close to freeway and Old Town. Starbucks and gas station across the street. Very nice staff, comfy & spacious room. Great little fridge to refreeze the ice bricks and keep meds cool.

Rebecca P, General Manager at BEST WESTERN PLUS Rio Grande Inn, responded to this review
I am happy that you enjoyed your stay with us and that the location proved to be good for your purposes. We value your feedback and your business. Please stay with us again when in Albuquerque.

"warm friendly staff--hidden gem of a bar to unwind from road stress--great,fast happy hour food and prices"

4
24/08/2016

We have stayed here before and are quite comfortable with the clean room and great location to Old Town. The staff is top notch and most enjoyable to chat with especially the bartenders--very down-to-earth--Love the breakfast vouchers and the staff in the restaurant--warm and accommodating on all counts--will definitely stay here again! Special thanks to Krishna and Angelica in bar for their attentive and friendly service!!!

Rebecca P, General Manager at BEST WESTERN PLUS Rio Grande Inn, responded to this review
I am happy to learn that you are a repeat guest. We do appreciate your business. I will pass your compliments on to Angelica and Krishna with my thanks as well. Until the next time.

"Fantastic"

5
24/08/2016

This Best Western Plus was one of the nicest places we stayed during our road trip. The entire facility was spotless & the employees were so very professional & helpful. Thanks for making our stay with you an enjoyable experience.

Rebecca P, General Manager at BEST WESTERN PLUS Rio Grande Inn, responded to this review
Thank you! We are happy we helped to make your road trip a great experience. Safe travels.

"Our go-to Hotel when in Albuquerque"

5
23/08/2016

We have always stayed at this Best Western when we are either visiting Albuquerque or just driving through, and it has never disappointed. The location and price are both great, and the rooms are comfortable and clean. Also, I much prefer the voucher system for breakfast rather than the traditional continental breakfast in the hotel lobby.

Rebecca P, General Manager at BEST WESTERN PLUS Rio Grande Inn, responded to this review
You are truly appreciated by us. We like that we are your go to hotel in Albuquerque. We always look forward to your visits. Thank you.

"Great place to stay "

5
23/08/2016

This is one of the nicest Best Westerns we've stayed. We were greeted warmly at the front desk and given a giant cookie and a bottle of water for being a BW Rewards member. Very clean, quiet and well-appointed room decorated in southwest style. Hotel is located close to Old Town, about a ten minute walk. Breakfast time is 6-noon which is perfect so we didn't have to rush. It's served in the restaurant, order off the menu. Received a $6 voucher each, offering a good variety of choices within that amount, or can order anything and get a credit. Also including a beverage plus juice. A good place to stay in Albuquerque. Would go back again if in the area. Photo shows what greeted us on our bed! Reminder of many cruises we've taken.

Rebecca P, General Manager at BEST WESTERN PLUS Rio Grande Inn, responded to this review
Thanks for this glowing review. We are glad that we were successful in exceeding your expectations. We do appreciate your business and hope to welcome you back again when you are in our area.

"Great Stop Along The Way"

4
22/08/2016

This Best Western is in a great location if you are going across country. It is right next to the freeway, has a restaurant/bar in the hotel as a nice Winery/Restaurant in walking distance. There is a Starbucks and gas stations (including diesel) across the street. The staff is clean, courteous, and attentive.

Rebecca P, General Manager at BEST WESTERN PLUS Rio Grande Inn, responded to this review
I am happy that our location and amenities were a plus for you. Hopefully, you will be back this way in the future and will have some time to explore all the sites in historic Old Town. Happy travels.

"Snarky and incompetent"

1
20/08/2016

I booked 2 rooms in this hotel for a weekend getaway for my family. One for us and one for our babysitter, I booked over the phone and I thought the agent was being helpful when he asked the name of the person staying in the 2nd room. I thought it might make it easier for her to check in as I knew we wouldn't be arriving at the same time. Big mistake! At check in, this caused mass confusion and interrogation by the front desk. They first asked if they were family (?) and then finally said it was okay for me to do but I needed to fill out this one page form with all my personal info (as they were photocopying my photo ID). They said it was so I couldn't contest the charges later on! But...I made the reservation I already paid for both rooms!! After this 15 minute charade I told them to fill out the form themselves as my baby was in the car and couldn't wait any longer. All because I wanted checkin to be easier on everyone. You can tell by the style of the hotel they are way behind the times so I'm sure their technology is as well. The next morning, we all left early, forgetting two unopened bottles of wine we brought to the room. I returned to the room around 10 am and realized the room was already clean and the wine was gone. I went back to the lobby to explain what happened and asked how to find the lost and found. The guy was so rude, did not listen, and said if you left alcohol in the room they threw it away. And then it was 3 rounds with housekeeping/management (also rude/condescend) to get it out of lost and found. Sigh. Maybe I expect too much, but it's frustrating when people assume you are trying to pull a fast one, when in fact, they don't listen to reason.

Rebecca P, General Manager at BEST WESTERN PLUS Rio Grande Inn, responded to this review
I apologize that we did not provide you with an excellent experience as is always our goal. We do require a form of payment for all guest rooms and always try to have the names of all adult occupants of the rooms we reserve on record for safety and security purposes. My understanding is that we did located the 2 bottles of wine that were left in the room and returned them to you. I am so sorry that this did not happen as quickly as expected. We value your feedback and will use it to improve.

"Great Place to Stay"

4
20/08/2016

The hotel is near Old Town and they provide a very convenient shuttle to key area attractions and to and from the airport. Our room was well-appointed and comfortable. The desk staff could not have been more helpful, both in terms of answering questions and in terms of suggesting things to make our stay more pleasant. One of the best things is that the "included breakfast" was vouchers to be used at the on-site restaurant. Either one can use the voucher for one of the seven breakfast choices or towards payment of another menu item. That means real cooked breakfast, not the horrible pre-fab meals you usually get. For us, an advantage was that there was an auto repair shop (AAA approved) right next door, particularly useful since our AC had gone out. The shop fixed the AC in a few hours and the hotel's shuttle meant we didn't miss a beat. I also ought to mention that they have a laundry room for guests which I took advantage of. We were very happy with our choice of this BW.

Rebecca P, General Manager at BEST WESTERN PLUS Rio Grande Inn, responded to this review
I am so glad to hear that our location and staff were pluses for your Albuquerque experience. The cooked to order breakfast is something that most of our guests do enjoy. Happy your car AC was fixed so quickly and that you were able to take advantage of our shuttle while the car was at the service station. We hope that you will be back to stay with us again. We are grateful for your business.

"rio grande inn best western"

5
20/08/2016

This is a very nice hotel to stay on Albquerque, NM. it is near the historic district and petroglyphs national monument. It is clean and the breakfast is excellent. The staff is very friendly. The internet worked well in this hotel

Rebecca P, General Manager at BEST WESTERN PLUS Rio Grande Inn, responded to this review
Your compliment for the staff is so appreciated. Thank you. I am glad that you were able to explore some of the sites close to the hotel. We value your business and hope to have you back as our guest again.

"Southwest Charm"

4
19/08/2016

Our stay at the Best Western Plus Rio Grande Inn in Albuquerque was great. The staff is friendly and helpful. The option of taking the shuttle van to local attractions was a big help. The pool and hot tub were enjoyable. The hotel is close to Old Town and other local attractions. There was a nice variety of channels on the TV, for the whole family. We did not eat at the restaurant during our stay.

Rebecca P, General Manager at BEST WESTERN PLUS Rio Grande Inn, responded to this review
I am so happy that you enjoyed your experience in Old Town Albuquerque, and that you were able to take full advantage of the complimentary amenities the hotel has to offer. We are grateful for your business. Thank you, and we look forward to your next visit.

"Surprising"

4
18/08/2016

We stayed here for one night. The room was clean, bed comfy, and bathroom really nice. It was very quiet and the staff were very friendly. There is starbucks, Blakes, and Burger King close by as well. Wifi worked really well and would recommend.

Rebecca P, General Manager at BEST WESTERN PLUS Rio Grande Inn, responded to this review
Thank you for staying with us and for the nice review. We hope that you will be back. There is much to see and do in our area.

"Nice"

5
17/08/2016

This place is one of the nicest Best Western I've stayed at. Staff was excellent. Place was neat and clean. Room was really nice and the bed was comfortable. A/C kept us cool. Breakfast was in the on site restaurant and they gave a $6.00 voucher which would cover a limited number of items on the menu or give us $6.00 credit on whatever we ordered. Right next to I40 but heard absolutely nothing. Good job BW.

Rebecca P, General Manager at BEST WESTERN PLUS Rio Grande Inn, responded to this review
Your kind review is so appreciated, as is your business. We look forward to welcoming you back.

"Taking my wife and kids for her birthday"

5
17/08/2016

We had a view of the pool which was nice. Our first room had a problem in the shower. They immediately moved us to a new room. We wanted to let the hotel know that April was a very nice waitress. She had a good personality and a nice smile.

Rebecca P, General Manager at BEST WESTERN PLUS Rio Grande Inn, responded to this review
So happy to learn that you had a good experience with us. I will pass your compliment for April along to her with my thanks. We hope to welcome you back when you are next in the area.

"Road Trip with my Grand Daughters"

5
16/08/2016

Stopped at the hotel while driving back to Texas to take my grand daughters home. We enjoyed the internet and the breakfast choices. The room was clean and the staff very friendly. I will be staying there again on my way back home.

Rebecca P, General Manager at BEST WESTERN PLUS Rio Grande Inn, responded to this review
Thank you so much! We look forward to your return visit.

"Return visit twenty years later."

4
15/08/2016

We stayed in this hotel twenty years ago and decided to try it again. The decor is the same, but not run down or shabby. The room was clean and comfortable. The hotel staff was friendly and efficient. There is a lounge for evening drinks which was a little noisy. There is an on site full service restaurant for lunch and dinner as well as a limited menu free breakfast with table service. Unusual, but nice. We would stay again.

Rebecca P, General Manager at BEST WESTERN PLUS Rio Grande Inn, responded to this review
So glad that you came back after 20 years. We do appreciate your kind review of the property. Please don't wait so long to return next time around. Happy travels.

"much better pet friendly options"

2
15/08/2016

Thought the location would be nice and it is also pet friendly . The room we were sent to smelled so badly - obviously a pet room that they tried to cover smells with heavy air freshner. Or was it the strong smell of cigarettes they tried to cover? We were sent to another room that was just as bad. Finally, we moved to a different hotel . The hotel staff, however, was nice and tried to be accommodating. It is right of the interstate so probably a quick overnight hotel for many travelers. The Uptown Sheraton down the road was outstanding, pet friendly and believe it or not less expensive than this place!!!

Rebecca P, General Manager at BEST WESTERN PLUS Rio Grande Inn, responded to this review
I am sorry that we did not meet your needs. Thank you for complimenting the staff. Your comments about the pet smell will be shared with our team and we will work to resolve any issues in this regard. I am happy that you enjoyed your stay in Albuquerque.

"Great stop off and PET FRIENDLY!!!"

4
14/08/2016

This was an awesome place to stay when I was driving with my mom and dog across country from California to Florida. Albuquerque was the first stop and we picked this hotel because of the reviews and it was pet friendly. The rooms were lovely, super comfortable beds, and an awesome room service menu since I don't think we could leave the dog alone in the room. Breakfast the next morning was fantastic and we wrapped it to take back up into the room so we didn't have to leave the dog, and the staff was all super friendly. I wouldn't hesitate to stay here again and recommend this place to anyone traveling through the NM area! The only reason this didn't get 5 stars was because I woke up with horrible bug bites and really wasn't outside too much so I think there might have been a bug in the room. Totally not their fault (it was really clean), but it was an itchy next morning!

Rebecca P, General Manager at BEST WESTERN PLUS Rio Grande Inn, responded to this review
Your kind review is very much appreciated. I hope the rest of your journey happy and safe.

"Best Best Western of Trip"

5
14/08/2016

We were traveling for over 2 weeks. This was our 4th Best Western motel and by far the best and cheapest. Breakfast was made to order and good. Pool area was nice and had a nice outdoor sitting area. Took the free shuttle to Old Town. It was the last night of our trip and it was very enjoyable. Would definitely stay here again, if in the area.

Rebecca P, General Manager at BEST WESTERN PLUS Rio Grande Inn, responded to this review
It is good to learn that you enjoyed your stay with us and that you took advantage of the courtesy shuttle service and the pool. We do look forward to your next visit.

"Good facility - be careful of parking lot theft"

5
14/08/2016

Vehicles are of course personal responsibility - but I never expected to have a theft while staying at a best western. We had to leave early and were on a deadline so I did not report to the front desk but really there is nothing that can be done by them.

Rebecca P, General Manager at BEST WESTERN PLUS Rio Grande Inn, responded to this review
I am glad that you had a good stay with us. Please do let us know what happened with the car so that we might follow-up. We do have cameras in the parking lot. Your business is appreciated.

"Fabulous staff"

3
12/08/2016

Good value for the price. Comfortable room - immaculate. Great location, easy access to the freeway but not close enough to be noisy - within walking distance to Old Town. The staff was extremely helpful and genuinely friendly; Kelly was especially nice, offering info about the shuttle service and looking up information about local restaurants and sites.

"Pleasant stay"

4
12/08/2016

Very clean lodging and nice pool area. Bathroom light burned out late night. We reported the next morning, and maintenance came by within an hour to repair. Only complaint was the bed too soft and "wobbly"

"Nice Hotel in albuquerque"

5
12/08/2016

This hotel is off the intestate. You feel that you are staying in more than a motel. There is a nice shaded pool area. They also have a nice lobby and restaurant. They have good security. You need your card key to open the doors. We could only stay one night, but I wish we could have had more time to enjoy the hotel.

"Disappointed"

3
10/08/2016

We stayed here a few years back when it was newly renovated. Unfortunately our room was not up to par this time around. I love the atmosphere of this hotel where we stayed in the handicapped room with roll in shower. It is set up nicely, the shower is perfect and the room has lots of mirrors. The restaurant has a yummy menu too. So why only 3 stars? Our bed was horribly lumpy and we rolled to the middle. Our air conditioning unit was unable to be adjusted so we slept without even a sheet on us. Very disappointed this time around!

"5 Minute Walk From Old Town!"

5
09/08/2016

This was an awesome place to stay for the amount of money we paid: great value and great location! We drove 12 hours the night before from Austin, TX and arrived here a couple of hours earlier than our check in time, but we were allowed an early check in! The hotel receptionist (Trey) was extremely helpful and gave us many suggestions on places to visit and places to eat. The rooms were surprisingly very nice, clean and well kept. The Southwestern theme in the lobby and rooms really gave the hotel that extra flare. If I am ever in Albuquerque again, I will be sure to stay at Best Western Plus Rio Grande Inn.

"Great place to stay when going down I-40"

5
07/08/2016

We are coming home from Philmont Scout Ranch back to Arizona. This was a great place to stop for the night. Right off I-40. easy to get in and out of. Clean, quite and nice!!!!!! Great Breakfast!!!! Will stay here again!!!

Rebecca P, General Manager at BEST WESTERN PLUS Rio Grande Inn, responded to this review
We appreciate your kind review and are happy you enjoyed your experience with us. Hope the adventure at Philmont was good as well. Kind Regards, Rebecca Plutino General Manager

"A go to favorite"

4
06/08/2016

We have stayed at this hotel a couple of times and it will remain a favorite for Albuquerque overnights. It is clean, well decorated and convenient to everything in Old Town. I love that they serve breakfast until 11AM and have a 12N check out

"Excellent Stay"

4
06/08/2016

We thoroughly enjoyed our one night stay here. The staff was very accommodating and helpful in every way. The rooms (we rented 3) were spacious and had all the amenities like in-room Keurig coffee, hair dryers, and ironing boards. We refreshed ourselves in the pool, and took advantage of the shuttle service into town. Although, it was an easy walk, we had done a lot the day before so we were happy to use the shuttle service. The bar had great drinks and happy hour treats like chips and salsa. All of the staff was superb and I would highly recommend this hotel to anyone.

"We loved Jonathan and He waited on us and helped us find a really cools spot in NM"

5
05/08/2016

Overall great experience and JONATHAN in the restaurant deserves recognition for his efforts. True customer service, and should be named employee of the month! There is no encrypted WiFi and that was a bit of a problem. You should offer a password protected page that is easily updated daily to provide an extra layer of protection should someone actually need to use their credit card for an online purchase.

"We really enjoyed Jonathan, a server at the Restaurant!"

5
05/08/2016

Jonathan was a wonderful, positive, and helpful server to my friend and I during our breakfasts at the hotel. True customer service when it comes to Jonathan. He helped us decide on a different scenic route to take into Santa Fe, New Mexico which was a delight. I enjoyed is positive attitude, which put my friend and I in better moods. Service was great!

"Wonderful one night stay"

5
04/08/2016

Rooms were spacious, and the hotel was very attractively decorated. I was alone so went in for breakfast. I was very impressed with my waitress, April, as she was so upbeat and made me feel welcomed. Her service was excellent and she stopped by my table several times to see if I wanted or needed anything more.Thanks to April, I didn't feel so alone and enjoyed a wonderful breakfast. Unfortunately, my stay was short, however if I return to Albuquerque, I would stay there again. The desk personnel were very accomodating.

RioGrandeInnManager, Front Office Manager at BEST WESTERN PLUS Rio Grande Inn, responded to this review
Thank you for your lovely review. April sure is an asset to our team we will definitely let her know about your nice words.. I hope you had an amazing trip, we will see you next time you are in the area!

"Most welcoming, kind and efficient"

5
04/08/2016

Everything at the hotel felt like being welcomed by a family. Room was comfortable and clean. The service was the most kind, thoughtful and efficient than I have ever experienced at a hotel. I give them all an a-plus. The dining room service, too, was exceptional ... especially Jonathan (don't remember his last name. His thoughtfulness and kindness went far beyond what one normally expects from a waiter. I will choose this Inn any time I am in Albuquerque.

"Great Service"

5
03/08/2016

Traveling with my mom, Grandpa, and our two dogs can be a little frustrating. This hotel definitely took a bit of that away. The room was good sized and there was an area for you to walk your dogs. The restaurant was amazing, and the hotel is across the street from a Burger King and a Starbucks. The pool was good sized as well, with a nice hot tub. Stayed here twice now, and both times have been nice. I will definitely recommend this place to others.

"Location, Location, Location"

4
02/08/2016

This is just the best hotel if you want to visit Old Town and museums. Everything is within walking distance. They provide a free shuttle from the air port or from the Amtrak station. The service is magnificent. The people working in this hotel go out of their way to see that you have what you need and what. April, particularly, went out of her way to see that our group had what they wanted. They have a great pool, too. I was perfectly after a hot day of touring. The single problem with this hotel is pets. They allow pets and on one of the days of my stay, a pet parent left a dog to howl and howl and howl. Fortunately they returned in the evening so the dog was silenced but even one floor away I could hear the dog.

"Great service"

4
02/08/2016

The hotel has the best staff ever. April, a waitress in the restaurant, could work in a 6 star place. She went far beyond the usual to provide us with everything we needed! In addition, Krishna in the bar was also outstanding. She went out of her way to make sure we had everything we needed. In addition to being so good at their jobs, they are just very special, caring people.

"Friendly Staff"

5
01/08/2016

The front desk, maintenance, and restaurant staff are the friendliest of any hotel that I've stayed at. Christine L in the restaurant is exceptional. I hadn't stayed at the hotel for over a year, but she recognized me and welcomed me back! She provides great waitress service and is always friendly and attentive. I look forward to staying at this hotel again.

"An Excellent Hotel"

5
01/08/2016

This is one of the finest hotels in the Best Western family of hotels. It is well situated off Interstate 40, easy and off. The breakfast is table service off a menu which differs from other Best Western Hotels that we have stayed. Easy access to shopping and restaurants in the area. They even have their own restaurant on premises for breakfast (included in the price of the room), lunch and dinner.

"great staff made our stay awesome!"

5
31/07/2016

We had planned to stay only 2 dys in albuquerque and move on however, the staff was lovely and we extended our stay to a week and made it our base~camp. our Breakfasts every morning included Chrystal, Jonathan. Kristine. Krishna and April. also, the Housekeeping staff was great!! they let us relax in a very new and different atmosphere with safety. we got advise on locals percpective on where to go! it was funner than our planned itinerary.

"Great stay"

5
31/07/2016

Very convenient to I-40 and I-25, a very short drive from Old Town Albuquerque. Clean, comfortable room, very comfortable bed. Great value for the price we paid with AAA discount. Included a wonderful made-to-order breakfast with a nice variety of items to choose from, or $6 voucher per person if ordering a la carte. Keurig coffeemaker in the room. Hand soap and bath soap were much better than your average hotel soap.

"Always Stay Here In Albuquerque"

5
29/07/2016

My husband and I love this hotel! We stay here frequently for business and pleasure, and it never disappoints. The rooms are clean, comfortable, nice decor, and have nice amenities plus a refrigerator. The staff are friendly, efficient, professional, and helpful. I would like to give a special "shout-out" to two restaurant employees. First of all, Krishna does a great job working the "breakfast rush" and the lounge. She makes great drinks and can work a large group efficiently and with composure. Also a "shout-out" to Christine L. who also keeps her composure during the "breakfast rush". These ladies are friendly, efficient, helpful, and maintain remarkable composure tending to large groups of people. My only suggestion for this hotel is to have more breakfast staff available during the tourist season. Otherwise, I recommend this place to all my friends and family!

"Awesome value"

5
29/07/2016

Great value. Ratings for it spot on. Great location within walking distance of Old Town. Friendly service clean. Right off I-40 but never heard road noise. Cold a/c and dark rooms! Loved it so glad we found It. Close by a Starbucks and Blakes Lotaburger.

"Room for the night"

4
27/07/2016

This was just as I expected, clean room, friendly staff. I chose this one for 2 reasons, 1. It is right off the highway, no searching for my hotel and 2. it is pet friendly. I wish there was a designated dog potty area, I hate not having a place for my pup to go. I was asked by another guest if I knew where the dog area was and I said I didn't think there was one. I did stop by the bar for happy hour, after driving for 13 hours, I needed a break and the bartender, Krishna, was wonderful. She was friendly and helpful and was very nice to talk to.

"Great Place"

5
26/07/2016

If you are looking for a clean place to stay than this is your place. The staff was very friendly especially Kourtney who made sure that we were happy with our room when the first room did not work out. They have a restaurant attached to hotel which is nice unless you have a dog, however I was able to order the food to go. Overall very happy with the place.

RioGrandeInnManager, Front Office Manager at BEST WESTERN PLUS Rio Grande Inn, responded to this review
Thank you for your lovely review. I'm very pleased to hear that you enjoyed your stay with us and that we were able to provide you with exceptional service, as a brand we love to deliver the best accommodations to our guest. I hope the rest of your trip is very memorable. Have a wonderful day, Kelly Franco Front Office Manager [email protected] (505) 843-9500

"Bsull"

4
26/07/2016

I promised the staff I would write a review because our stay here was such a good experience. This place competes with some bigger name places in town and comes out a winner because the staff are so friendly and helpful. Their shuttle service is the key to making visit easier! They picked us up at the airport, to and from the train station, downtown, and even dropped us off at the rental car. Easy to walk to Old Town. Nice to have good local restaurant there. Pool warm. Rooms comfy. I'd stay again.

RioGrandeInnManager, Front Office Manager at BEST WESTERN PLUS Rio Grande Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your kind words for our team members are greatly appreciated and will be passed forward. We hope to welcome you back when you are next in our area. We value your business and your loyalty. Kelly Franco Reservations Supervisor

"Fantastic stay"

5
25/07/2016

This hotel was at the end of our trip and the best stay we had had the whole time we were away. We do about of traveling and are pleasantly surprised at a new found gem. Great rooms, great staff, a wonderful restaurant on site, as well as a small bar. We have recommended to many of our friends already and look forward to our next possibility to stay here.

"Wonderful service!"

4
25/07/2016

After a long trip from San Diego, CA it was great being welcomed at the Best Western Plus Rio Grande Inn :) The front desk staff was friendly and accommodating, the room was clean and the bathrooms as well. Great job housekeeping team! The next morning, we had a yummy hot breakfast and our server, Christine L. was absolutely wonderful! She was very nice and friendly :) Ask for Christine if you have breakfast at the hotel (thumbs up). Thank you Best Western Plus Rio Grande Inn!

"Professionalism- 100%"

5
24/07/2016

Great place to stay. The accommodations was perfect; everything I needed for business was available. The front desk was very professional. Service with a smile. Jonathan my waiter was exceptional, very respectful and professional. Thank you Jonathan!

RioGrandeInnManager, Front Office Manager at BEST WESTERN PLUS Rio Grande Inn, responded to this review
Thank you very much for your lovely review, our goal is to provide each of our guest with outstanding service and it makes us really happy that we were able to deliver just that during your recent stay. We hope to see you next time you are in Albuquerque! Safe travel, Kelly Franco Reservations Supervisor

"great choice for family!"

4
23/07/2016

Great location; easy walking to shops and attractions, museums - very friendly and welcoming front desk staff - nice breakfast included. Pool was lovely although full sun with very little shade in early afternoon, then no sun and only shade in late afternoon. Restaurant Serving staff, Jonathan and Christine were wonderfully cheerful and made breakfast a pleasure.

"The best Best Western!"

5
23/07/2016

Called a few hours before arriving at 11 pm - and was pleasantly surprised. Friendly front desk staff, clean comfy rooms, great bathtub, and a restful sleep. Their breakfast is wonderful and the customer service was faultless - thank you Christine L.!

"Great service"

5
22/07/2016

We visited the best western rio grande because it is walking distance from old town, a must in Albuquerque. Another plus is that the hotel offers discounted breakfast in its partner restaurant. The service in the restaurant is great. Ask for Jonathan we have had him every day and he is great.

"Great Service"

5
22/07/2016

When staying in Albuquerque, the best Western is walking distance to old town which is great and every morning you get free breakfast which must be taken advantage of ask for Jonathan to be you server he is great.

"summer vacation"

5
20/07/2016

the room was nice and clean loved the bird towel the had when you walked into your room, mini fridge is always nice to have, beds were nice and bathroom is clean, the staff was friendly and helpful, for breakfast they gave you a voucher for each person for $6 off Jonathon our waiter took good car of us

RioGrandeInnManager, Front Office Manager at BEST WESTERN PLUS Rio Grande Inn, responded to this review
We are glad you enjoyed the details of our accommodations and that you were able to take advantage of our breakfast program. I will pass on your kind words to Jonathan. We hope to see you next time you are in the area. Have a wonderful day, Kelly Franco Reservations Supervisor

"Traveling to Indy"

5
19/07/2016

Excilent very clean room & and a great breakfast at the Rio Grande Inn Thanks to Christine l. Also left my personal king size pillow (pink pillowcase) in the room #125. Called and also sent an email. Will pick it up next week. I hope this was taken care of.

RioGrandeInnManager, Front Office Manager at BEST WESTERN PLUS Rio Grande Inn, responded to this review
Thank you for your kind words. We are happy to hear Christine did a good job, she is truly an asset to our team. i will make sure Housekeeping knows about your pillow. We will see you soon. Happy Travels, Kelly Franco Reservations Supervisor

"Excellent "

5
19/07/2016

This morning's breakfast was great food, and AMAZING service. Our waitress was April, and she was perfectly efficient and friendly and the food was great. The pool and spa was fun and relaxing. The room and maid service was great and fast too.

RioGrandeInnManager, Front Office Manager at BEST WESTERN PLUS Rio Grande Inn, responded to this review
We are happy to know that you enjoyed your recent stay at our hotel and that April made your restaurant experience memorable. We hope to see you next time. Have a wonderful day and safe travels, if you need to contact us call (505)843-9500 Kelly Franco Reservations Supervisor

"Nice and clean room - very friendly people..."

3
19/07/2016

The hotel is situated right next to "Old Town" with easy walking distance to restaurants and shops. Everyone we encountered at the hotel was professional and friendly. Especially Christine L, who served our breakfast. If travel takes us here again - we might come back.

RioGrandeInnManager, Front Office Manager at BEST WESTERN PLUS Rio Grande Inn, responded to this review
We are happy to know our location was of your convenience and that Christine was able to make your experience outstanding, we will pass your kind words to her. We hope to see you next time you find yourselves in Albuquerque. Safe travels, if you need to contact us please feel free to call us (505)843-9500 Kelly Franco Reservations Supervisor

"Awesome Staff"

5
18/07/2016

The hotel is located near Old Town and the staff was very helpful and friendly. The rooms are clean and don't have that "hotel smell". The breakfast offered a good selection of healthy choices that pleased everyone in our group.

RioGrandeInnManager, Front Office Manager at BEST WESTERN PLUS Rio Grande Inn, responded to this review
Thank you for your kind words. We are pleased to know you found our location convenient and our staff was friendly and helpful; and that our breakfast options were of your satisfaction. We hope to see you next time. Happy Travels, If you need to contact us please call (505)843-9500 Kelly Franco Reservations Supervisor

"Just got a room!"

3
16/07/2016

We got the last room (there was a conference in town) and found the rooms clean but old. There was a great pool and hot tub which was excellent after a long drive and the bar let us take paper cups of beer out. The staff were very pleasant from the lad who drove us on the shuttle to downtown to the breakfast girls with their green and pink hair!

RioGrandeInnManager, Front Office Manager at BEST WESTERN PLUS Rio Grande Inn, responded to this review
We are happy to know the staff was able to provide you with an excellent service, i hope you enjoyed your stay with us. We hope to see you next time you are in Albuquerque. Have a wonderful day and safe travels

"Outstanding service"

5
15/07/2016

Waitress, April, at breakfast this morning was cordial, professional and efficient. Excellent overall friendly and helpful and an excellent employee. If all wait staff could be like her it would be another feather in Best Western Rio Grande Inn's cap!!

RioGrandeInnManager, Front Office Manager at BEST WESTERN PLUS Rio Grande Inn, responded to this review
Thank you for kind words towards April she is truly an asset to our team and we appreciate all the hard work she does. We are happy to know she made your stay memorable. We hope to see you next time you are in Albuquerque. Have a wonderful day and safe travels,

"My goto hotel in ABQ"

4
14/07/2016

The hotel is only about 1/2 mile from Old Town. Maybe not walking distance for everyone, but it is close. The freeway is very close too. The rooms are above average, the parking is free, and the restaurant in the hotel is quite good. You get a voucher for breakfast, where you get a free meal from a set menu or can pay a little extra to get something else. The service at the front desk and in the restaurant was as good as you can ask. I stay here when I visit Albuquerque.

RioGrandeInnManager, Front Office Manager at BEST WESTERN PLUS Rio Grande Inn, responded to this review
Thank you very much for your lovely words. We are pleased to know that we were able to provide you with an outstanding service and thank you for choosing us for your stays in Albuquerque. Safe travels!

"Very Impressed"

5
13/07/2016

Room was very spacious, comfortable and clean. I would definitely highly recommend this property to anyone staying in the Albuquerque area. The nice restaurant in the hotel was a huge bonus. Very close to everything.

RioGrandeInnManager, Front Office Manager at BEST WESTERN PLUS Rio Grande Inn, responded to this review
Thank you for your kind words We are so glad to hear that you found our rooms comfortable and clean and that you enjoyed our restaurant. . We would love for you to stay with us again next time you find yourselves in Albuquerque. Have a wonderful day and safe travels. If you need to reach us, please contact us at: [email protected] or (505) 843-9500

"Nice Hotel for Travelers on I-40"

5
12/07/2016

Clean, reliable, old, sometimes there are some kinks like a noisy refrigerator. The hallways are not air conditioned. The pool is outside. I love the restaurant,and the Free Shuttle that we used to go to Old Town. The restaurant gives $6 vouchers that can be used for anything for a $6 discount or for a free breakfast, they have about 6 selections for this. We usually get the Sunrise selection which is eggs, bacon or sausage, potatoes toast, juice and coffee. They have a bar area, and a Happy Hour that nobody knows about. We have stayed here many times and will stay here again.

"Bad Experience"

1
12/07/2016

My family and I were traveling home and needed to stay at a hotel for the night for rest. We've stayed at a Best Western Plus before and loved the room and experience, but this time was horrible. After 10 hours of driving through the desert, all we wanted was a nice cool room and a bed to lay in. When we got into our room, it was extremely hot and muggy. The A/C didn't work and was only blowing hot air. We called down to the desk and told them and they said they would send maintenance up right away. 20 minutes later, no one was there. We go down to the front desk and tell them, so they call maintenance again and were told the guy who was supposed to come up and look at it left and didn't tell anyone. Great. So they send another guy. He was up there for less than 5 minutes and said it was blowing cool, not cold but he couldn't do anything to fix it and couldn't guarantee that it would stay like that. Topping on the cake. They offered to give us another room, but we told them not to bother. We didn't feel safe there after seeing multiple drug users around the area being chased off by security every few minutes. Customer service at the front desk was nice, but the hotel itself was bad.

"Close to Old Town"

2
12/07/2016

We were looking for a place to stay near Old Town, had failed to make reservations elsewhere, but found a good rate at this Best Western. The check-in staff was slow and seemed disinterested; we asked for recommendations on a place to have dinner, received mostly blank stares. The room was clean, but seemed dated. If you like white noise when sleeping, the AC units here are for you - it was so loud when it kicked on and didn't seem to cool the room efficiently. Breakfast is included in the form of a $6 voucher per person for the restaurant in hotel; we didn't partake of it as we needed to get on the road, but the breakfast options were varied and cooked to order. Not sure I'd opt to stay here again - it's biggest selling point was it's proximity to Old Town, but there are other lodging options in the area.

"Great stay in Albuquerque"

5
12/07/2016

Nice, clean rooms. Staff was very very friendly. Christine L. in the restaurant was very efficient and made the breakfast experience a delight. Check in and check out (express checkout is very nice) was very easy and all the folks at the reception desk were very nice.

"Kinda Scary"

3
11/07/2016

Not a nice neighborhood. Not a nice facility. Check in experience was strange and strained, like I was the first person to ever stay here. This is an old property with hallways that look like a scene from a bad movie. Afternoon sun is merciless in western facing windows. Restaurant food was ok but staff was indifferent.

"Good place to rest after a long day of driving."

5
11/07/2016

My stay was terrific. I didn't have a reservation and they gave me a quiet room and a great rate. My ONLY complaint is in the bathroom (423) the towel bars are on the wall directly in front of the commode. Upon standing, the towel bar is eye level and in the dark of night I did bump my eye on the towel bar. Otherwise, no complaints for a good nights sleep. The complimentary breakfast was wonderful and Christine L. was very accommodating and offered quick and efficient service.

"Friendly and Prompt"

4
11/07/2016

Check in was quick and all staff friendly and accommodating. Queen beds were comfortable and room was spacious for three. Breakfast staff was helpful especially Christine L. and Crystal. They helped to make our stay enjoyable.

"great breakfast "

1
10/07/2016

BW Rio Grande is super very close to 150 shops in Old Town but best pf all is the included Breakfast and the super friendly and efficient server we had! Christine L was the very best! look for her! we love this place! everyone is do friendly and helpful! we will come back

"Trip from Florida to Las Vegas"

5
09/07/2016

We stayed at the Rio Grande Best Western. By far the cleanest most comfortable night of the trip. Thank you so much to Anthony. He went above and beyond. Trey for assisting. The Albuquerque Bar and Grill inside the hotel I would highly recommend. Thank you Patricia our server. In general this was a wonderful experience on a long trip.

"Great hotel with excellent pricing"

4
09/07/2016

I travel quite a bit, and this time for vacation instead of business. I chose a hotel that I normally stay at for business because of the rewards, and Best Western didn't let me down! The room size is no different than any other, but the amenities were better. Instead of a cheap little coffee machine, they had a mini Keurig, which as fast and the coffee excellent. I received a newspaper every morning, and two days of free customized breakfast (not a buffet, full breakfast). The maid service was excellent. The only issue I had was when the fire alarm went off for a minor incident, it took quite some time to get back into our rooms and it wasn't clear what was going on because the staff didn't communicate clearly. Other than that, I'll stay there again, absolutely! And a plus - pets are allowed - and the sound rating is excellent, so I had no idea other guests even had pets in their rooms. Very nice!

"Summer vacation"

3
08/07/2016

The room was tired and old, the AC unit was very loud. Would we stay here again? Probably not!!! But we were tired that day but there are better choices in this city to spend a night for the price. Take your time and Google other choices, hope this helps, best.

"The best and a great location"

5
08/07/2016

This is the hotel that we have been stay in for the last 10-12 years while traveling to Texas. A great location for us to stop for the night. Then this is a short drive for us to get to Texas. New Mexico have a lost of things to see if you have the time to do them. We have been down on a few of our trip and enjoyed them.

"Great place, centrally located"

4
07/07/2016

We stayed here over the holiday weekend for a family event. The room size was fine. The mini Keurig was a great addition. The hotel restaurant was good and the waitstaff was wonderful. Christine L was our waitress both days for breakfast and she was just great even as we kept adding tables as more family showed up. The hotel was central to everything including the casinos, Old Town, and the Tram. Right off I40. One note, we had to clean a lot of hair up out of the shower when we first arrived which was rather unpleasant, but otherwise, the stay was great.

"Satisfied customer"

4
07/07/2016

very clean rooms, allow pets, great breakfast voucher, friendly staff, convenient location right by the airport, outdoor pool and hot tub looked nice, unfortunately didn't have time to take advantage of many of the amenities, but they also have a small work out room and in hotel restaurant and separate bar area. Reasonably priced, Southwestern motif.

"Great Stay"

4
06/07/2016

In town five days for family event. Nice size room with good size refrigerator and Keurig with better than average coffee. Hotel staff was courteous & friendly. Great breakfast offerings in hotel restaurant. (Did not eat other meals there because we were doing things outside the hotel.) Our waitress, Christine L was awesome. She was pleasant and courteous and handled our group of up to 12-15 family members at a time cheerfully and efficiently. Nice outdoors pool area and tables, also nice tables outside the pool area. Convenient central location to both the interstates and attractions like Old Town. St. Clair Winery is just a walk across the street for other meal options. Good stay, would stay there again.

"Great Value"

4
05/07/2016

This is the perfect hotel for an overnight visit. It was quiet, even on the night of July 4 as well as clean and friendly. The breakfast vouchers topped off the value. One thing they could work on-the fitness center could use some free weights and a little more room for floor work.

Rebecca P, General Manager at BEST WESTERN PLUS Rio Grande Inn, responded to this review
We appreciate your kind comments and your business. Thank you for staying with us. Regards,

"disappointed"

3
05/07/2016

we used the restaurant because it was convienant for us but we were shocked at no prices on the menu and the cost when we were done for food that was at best just ok then we had the issue with a chemical having been set off and we had to vacate the building and sat out side for 1 hr

Rebecca P, General Manager at BEST WESTERN PLUS Rio Grande Inn, responded to this review
Thank you for commenting on your stay with us. We do have prices listed and attached to all of our menu items on the menu, and in our guest directories in the rooms. We consider our pricing to be good value, for fresh, house-made food. Our wait staff is always happy to answer any questions regarding the menu items and is empowered to make sure you have a good experience with us. I do apologize for the inconvenience that caused an evacuation of the hotel. As you know, it was out of our control and a guest accident that caused the evacuation. We do appreciate your patience from that evening. Thank you for staying with us. Sincerely,

"Vacation"

5
04/07/2016

Excellent property ... excellent location ... easy on and off interstate ... professional staff ... wonderful housekeepers ... good restaurant. I would recommend to all travelers in New Mexico. My wife agrees with all comments.

Rebecca P, General Manager at BEST WESTERN PLUS Rio Grande Inn, responded to this review
Your kind words and recommendations mean the world to us. Thank you,

"Comfortable, friendly place to stay"

5
04/07/2016

We stayed here for a family party. The rooms are big, clean and comfortable. The beds were not to firm, nor to soft. We had a roll away bed brought in for a third adult and it too was comfortable. The bathroom was also large and practical. The Wifi connection was strong and never dropped or slowed the connection. The only downside to the room was A\\C which was a little noisy (although this helped to cover my sisters snoring! :) ) We ate breakfast every morning in their restaurant. Christine L. was awesome. She took great care of us every time we came in. The meal was tasty and filling. We had one complaint in the bar but as soon as I mentioned it the General Manager contacted me, apologized and handled it quickly and efficiently. Overall a wonderful place to stay that I would recommend to anyone.

"Good breakfast "

4
03/07/2016

Breakfast was great def worth to stay just for that. Christine T our server was friendly and helpful! Pet friendly with doggie treats when we were greeted! Comfy beds. Gave discounts where they could. Would stay again. Recommended for whole family.

Rebecca P, General Manager at BEST WESTERN PLUS Rio Grande Inn, responded to this review
Keep the recommendations coming. We do appreciate that. I am so happy that Christina made a positive impression, and that you enjoyed your breakfast experience. Thank you for staying with us. We hope that you will be back again. Kind Regards,

"great service"

5
03/07/2016

this Best Western had some of the best service I have experienced from their front desk where Travis took the extra time to see that my needs were met to Christine who took care of at breakfast they had a great staff

Rebecca P, General Manager at BEST WESTERN PLUS Rio Grande Inn, responded to this review
I am so happy to hear that our team members made your stay with us, and in Albuquerque, all the better. We do appreciate your kind feedback. Regards,

"great staff"

5
03/07/2016

the staff at this location were great Christine and Travis went ou of their way to give us great service the staff was very knowledgeable and very willing to help and I would recommond this hotel to anyone

Rebecca P, General Manager at BEST WESTERN PLUS Rio Grande Inn, responded to this review
Thank you so much for recognizing Christina and Travis for their service and knowledge about the area. We appreciate the recommendations you send our way. Kind Regards,

"Great location"

5
02/07/2016

Stayed recently on a Titan tour at the Rio Grande Inn. Great location , two blocks down from the old town. Had a spare afternoon and the young receptionist (sorry forgotten her name) Helped us link up with chauffeur tour of Breaking Bad location sites. Very much appreciated. Hotel very good and enjoyed our brief stay.

"Great Place to Stay"

5
02/07/2016

Every stay has been most enjoyable with great breakfast and bar room. The location is ideal with excellent public transit always an option. Also, there is great van service to airport and AMTRAK. Free parking is available when traveling train or plane.

"Good location"

3
01/07/2016

Pleasant stay in this BEst western plus hotel. I chose it due to location and ratings and price and wasn't disappointed. Quiet and very good location. Near old town and handy to interstate with out noise. Starbucks right next door. Clean and quiet. Would recommend.

Rebecca P, General Manager at BEST WESTERN PLUS Rio Grande Inn, responded to this review
Thank you so much for recommending us. We appreciate your kind review and your business. Kind Regards,

"Route 66"

3
29/06/2016

Stayed for 2 nights and hotel was pleasant and is within 5 minutes walk of the old town Hotel is average and some of the areas need updating Our room was on the ground floor and we had quite a few bugs crawling around which was unpleasant The shower was horrific- we had a disability room and the shower would not stay in place kept falling out so gave up! The room was also located right next to an exit door which had people in and out of all night very noisy We stayed for breakfast and the service in the second day was quite poor and they weren't even busy!

Rebecca P, General Manager at BEST WESTERN PLUS Rio Grande Inn, responded to this review
We do appreciate your feedback and use it to improve. I will have the room you stayed in inspected and we will follow up on your comments. Your business is important to us and we hope that you will be back to stay with us again. We are always working to update our facilities and improve our service. Sincerely,

"Check in a bit of a mess"

3
27/06/2016

This hotel is conveniently located close to the interstate and old town albuquerque. We came with high hopes. We were initially given the wrong room number and keys. Then we were given a key that did not work. Then our room was deadbolted so we still could not enter. After four trips to the main desk and 35-40 mins we finally got into our room. A little disappointing when you have been in the car all day and have limited time. Samantha was very pleasant.

RioGrandeInnManager, Front Office Manager at BEST WESTERN PLUS Rio Grande Inn, responded to this review
Thank you for your review. We are sorry to hear we did not fulfill your expectations, i will talk to the Front desk about the situation and we will take your feedback to improve our services. I hope you give us another opportunity to provide you with a much better experience. Safe Travels,

"Awesome breakfast and service"

5
24/06/2016

Best Western offers a great complimentary breakfast. I had the Bandito Buritto with Christmas chile. It was delicious! April was our server and she was Fantastic! She was so friendly cheerful and professional. The restaurant was very busy but she served us quickly. She was a pleasure.

RioGrandeInnManager, Front Office Manager at BEST WESTERN PLUS Rio Grande Inn, responded to this review
We are so happy you enjoyed breakfast. The Bandito Burrito is my personal favorite! We are happy to know April did such a wonderful job, i hope you found the rest of your stay comfortable. We hope to see you next time. Happy travels,

"Best stay in a long time & not pricey!"

5
23/06/2016

So nice didn't wanna leave - stayed two nights - clean, big room, all aspects of hotel impressive- good restaurant, shuttle available but not really needed if can walk several blocks - so much, so close by! Great location - would definitely stay there any time in that city! A tip - choose this over Hotel Albuquerque! Much cozier and friendly

RioGrandeInnManager, Front Office Manager at BEST WESTERN PLUS Rio Grande Inn, responded to this review
We do appreciate your lovely review I am happy that you enjoyed the many great attractions that are located so conveniently to the Rio Grande Inn and that we were able to provide you with such a memorable visit. We hope you visit us next time you find yourself in Albuquerque Safe travels,

"Outstanding customer service"

5
23/06/2016

I wanted to Thank the staff at this hotel specifically April who was my server for breakfast this morning. Not only was she very helpful and had outstanding customer service but she was quick and thorough when taking my order. Hopefully her hard work is recognized because she made my breakfast very plesant.

RioGrandeInnManager, Front Office Manager at BEST WESTERN PLUS Rio Grande Inn, responded to this review
We do appreciate your kind review I am happy that you enjoyed our breakfast program and that April made your experience memorable, we will definitely pass your kind words to her. We look forward to seeing you next time you are in Albuquerque Safe travels,

"Good value, very nice surroundings."

5
22/06/2016

What a nice hotel. The staff at the desk, in housekeeping, and at the restaurant were all so pleasant and accommodating, and knowledgeable about the local area, too. I'd say this is maybe a little farther than "walking distance" from Old Town, but maybe that's just because of the heat. Very handy access to the highway, but rooms are quiet and comfortable. I'd stay here again.

RioGrandeInnManager, Front Office Manager at BEST WESTERN PLUS Rio Grande Inn, responded to this review
We do appreciate your kind review and your business. I am happy that you enjoyed the many great attractions that are located so conveniently to the Rio Grande Inn. We look forward to seeing you next time you are in Albuquerque Safe travels,

"Just ok"

3
21/06/2016

I visited with my husband and 2 boys in June 2016. The staff was friendly, the pool is nice and the breakfast is better than usual as you get $6 towards the connected restaurant. My main reason for taking away 2 stars are the beds. The front desk person said they were newer but they sag horribly and have no support. I woke up early because my back hurt so much and my super fit husband said he felt stiff and sore. We always stay at BW but I wish they would get some consistency in the mattresses.

"Great"

5
19/06/2016

Great location. Wonderful place with a great price. Staff went above and beyond to be helpful as far as recommending places to go and to make sure we were comfortable. Would recommend this to everyone and will diffentily stay here again.

Rebecca P, General Manager at BEST WESTERN PLUS Rio Grande Inn, responded to this review
Hi Dennis, I am so happy to learn that you found us to be a great place to stay. Our staff does make the difference. Thank you for your nice review. We hope you will be back to stay with us again. Regards,

"Good Stay"

4
17/06/2016

Clean and quiet. Good made to order hot breakfast. Close to interstate. Friendly staff. Price is a little high. I would stay again if passing through. I did not like that they allowed pets. I like the fact that their Wi-Fi did not need a password. Room had a fresh clean smell to it, even through the carpet in the hall did not.

Rebecca P, General Manager at BEST WESTERN PLUS Rio Grande Inn, responded to this review
Thank you for your business and the valuable feedback. I am happy to learn that you enjoyed your room and our hot, served breakfast program. We look forward to your return visit. Kind Regards,

"A so so visit "

3
16/06/2016

I have stayed at better Best Western Plus properties. The rooms and bathroom are small. The bed was uncomfortable as well. You can also hear everything around you. All night we heard people and toilets flushing as if they were in our room. The rooms are not very clean. We let our 9 month crawl around the floor after being in the car all day and her knees, feet, and hands were almost black from the carpet.

Rebecca P, General Manager at BEST WESTERN PLUS Rio Grande Inn, responded to this review
We do appreciate your feedback and use it to improve. We receive many good compliments about the beds, but it is difficult to find the perfect firmness for everyone. Our housekeeping department will follow-up on your comments about the room. Thanks for your loyalty to BW. Regards,

"We stayed here with Road Scholar"

4
15/06/2016

Room is adequate size, 2 double beds are comfortable, bathroom clean, staff pleasant, nice location walk able to Old Town Free WIFI Free parking Nice pool area Room is quiet We could print our boarding passes

Rebecca P, General Manager at BEST WESTERN PLUS Rio Grande Inn, responded to this review
Thank you so much for your business and the kind review. Regards,

"Just Average Motel for the Price"

3
15/06/2016

We weren't sure where we'd be ending up for the night so we went with a Best Western property since I was a Rewards Member, but I checked prices online before I went in. I was quoted a price that was $30 over what I found on the BW website, which I questioned. The receptionist brought it down when I mentioned that, so I agreed because we were all tired and just wanted to eat and rest. The room was adequate and clean, but overlooked the parking lot, and there was a lot of noise from the highway. Also, after we arrived, three tour buses showed up with a lot of guests which overwhelmed both the lobby and the on-site restaurant. We ended up eating dinner at the bistro about a block away and my husband accidentally left his credit card there. We came back through Albuquerque on our way home and stopped at this BW, thinking we might stay there again for the convenience, but when I inquired I was quoted a price which was $40 over what I'd paid one week before ($145). I declined because I didn't feel that it was worth it at all. Also, the breakfast they offer must be taken in the on-site restaurant, with only 3 choices offered. It's not like most BW properties which offer unlimited items. Bottom line: this motel is nothing special; others we've encountered along the way are much nicer and a better value for the money.

Rebecca P, General Manager at BEST WESTERN PLUS Rio Grande Inn, responded to this review
It is tough to hear we are "just average". We are always working to exceed our guests' expectations. Thank you for your feedback. Pricing not only changes from week to week, but often hourly. In general, the earlier you are able to book a reservation, the more favorable the rate. As a Rewards member you receive our best rates by booking directly with the property. Our breakfast is a served, made-to-order program with our vouchers. We do not offer a buffet, as is typical, but do have a Grab and Go option for those on the run. Kind Regards,

"Great mountain view"

5
13/06/2016

Our room was very nice (top floor) with a great view of the Sandia Mountains. Staff in the restaurant (shout out to Christine L!) and at the front desk were friendly and accommodating. I would stay there again.

Rebecca P, General Manager at BEST WESTERN PLUS Rio Grande Inn, responded to this review
I am so happy to hear that you enjoyed your stay, and that Christina made a positive impression. I will pass the compliment along with my thanks to her. We hope to welcome you back soon. Regards,

"Nice Property - Irritating Small Stuff"

4
12/06/2016

Property itself was very nice. Rooms clean and comfortable. Very nice pool area and a great patio area. This place should be rated an excellent but management has made some bad decisions. The magnetic strip keys rarely worked, and I do mean rarely. We ran into others with the same issue. We exchanged keys 3 times, with no difference. It truly was maddening. Spent a lot of time trying to get into the building and our room. Though nice about it, no one seemed too concerned. Also, thr restaurant was very poorly managed, and I'm being nice.

"Hotel in good location to old town"

4
11/06/2016

The room ,double queen was clean.Beds where comfortable . The front desk was friendly. We had Breakfast at the restaurant and our server Christine L. was friendly and efficient . Would stay here again.

Rebecca P, General Manager at BEST WESTERN PLUS Rio Grande Inn, responded to this review
Hi, I am happy to learn that you enjoyed your room and that the staff made a positive impression on you. Thank you so much for recognizing Christina by name. We look forward to your return visit. Kind Regards,

"breakfast vouchers were a nice surprize!"

5
09/06/2016

the bathroom was awesome as we had a huge walk-in shower. the bed was big and comfortable with many pillows of varying softness. all the staff was great. located near the zoo, botanical gardens and the aquarium and a short walk to old town. will stay there on next trip to Albuquerque.

Rebecca P, General Manager at BEST WESTERN PLUS Rio Grande Inn, responded to this review
We do appreciate your kind review and your business. I am happy that you enjoyed the many great attractions that are located so conveniently to the Rio Grande Inn. Kind Regards,

"Review for Christine L. "

4
06/06/2016

The breakfast was great! Hot n fresh the wait services were awesome! I account for three others that aren't to computer savvy, they were happy with all the services as well! Beds were comfy. Room was pretty clean! Rio Grande is a very casual place to stay

Rebecca P, General Manager at BEST WESTERN PLUS Rio Grande Inn, responded to this review
Hi, I am happy to learn that you enjoyed your visit with us, and that the breakfast experience was icing on the cake. We look forward to your next visit. Thank you. Kind Regards,

"Dog Friendly and Convenient "

4
06/06/2016

Friendly front desk. Dog friendly (even welcomed our fur baby with biscuits). Clean. Great location with a Starbucks right across the street and historic shops, a brewery, and more less than 5 miles away. Easy access to I-40. Attached restaurant.

Rebecca P, General Manager at BEST WESTERN PLUS Rio Grande Inn, responded to this review
Hi, So happy to learn that your "fur baby" enjoyed our hospitality as much as you did. There is so much to do in our area we hope you will be back to explore more. Regards,

"Great Food Service"

4
04/06/2016

We attended a 5 day Road Scholar program at this hotel. The room was good, not great. The bathroom was very small for the quality of room expected. Otherwise the room and facility is clean and well appointed. Wifi worked fine. There is a business center with computers and a computer in the lobby for printing boarding passes. The food was very good for buffet style. There is a restaurant attached to the hotel that provides the food and they have a skilled chef. The serving staff were excellent, especially April. They were kind, helpful, and attentive. We would stay there again.

Rebecca P, General Manager at BEST WESTERN PLUS Rio Grande Inn, responded to this review
Hi, I am happy to learn that you enjoyed your experience on the Road Scholar program with us. Thank you for recognizing our Chef and the culinary team. I will pass your compliment along to them. Regards,

"Excellent customer service "

5
04/06/2016

Jonathan and all those working on 6-4-16 started my day with great smiles and excellent service. Thank you to all of you!! I also had a great night's sleep in the rooms comfortable king sized bed, and the thing of all-- the workout room was close to my room. ????????

Rebecca P, General Manager at BEST WESTERN PLUS Rio Grande Inn, responded to this review
I am happy to learn that our staff made a good impression. Jonathan is one of the best, and I will share your compliment with him. Thank you so much. Regards,

"Dog Friendly"

4
03/06/2016

We stayed two days while on our way to Grand Canyon. It is pet friendly and we visited with our dog. It is walking distance to the Historic District and a short walk to a wonderful hike along the Rio Grande. Would stay here again!!!

Rebecca P, General Manager at BEST WESTERN PLUS Rio Grande Inn, responded to this review
Hi, Thank you for your kind review. I am happy to learn that you enjoyed your stay in Old Town with us. Regards,

"Good Value."

4
01/06/2016

Located just off the freeway junction but within walking distance to the old town. The hotel offers a free shuttle bus to various locations including the airport.Freindly and welcoming staff. Resturant was extremely busy and could do with a hoid vacum of the carpets....good was in small portions Rooms very clean and fully equipped. Very comfotable beds. Pool and garden are really nice....good value for money with excellent loaction for old town.

"Favorite place to stay"

5
01/06/2016

Stay here after when we visit Albuquerque. Close to friends, Old Town, and shopping. Have always had a wonderful stay, and the staff goes above and beyond to make guests feel welcome. Krishna in the restaurant was prompt, pleasant, and interacted very well with everyone, all the while with a beautiful smile

"Old Town Value"

3
01/06/2016

The positives: the restaurant, the southwestern touches to the room decor, five block walk to Old Town. The negatives: mattresses need replacing, the walls are paper-thin and Cremora instead of mini-moos. I don't know why any place serves Cremora; they shouldn't want to kill their customers! Read the ingredients and you'll never touch the stuff. If they fix those negativess, they could get an excellent out of me, since some of the other features of the hotel put them a mark above your average Best Western.

"Nice hotel with a great pool/spa & friendly staff"

5
27/05/2016

A nice hotel, that was very close to restaurants & shops. The real bonus was the pool & spa, it had a giant cover over it so even in the cold weather you could use it & think it was summer, a big bonus after a long day of driving.

Rebecca P, General Manager at BEST WESTERN PLUS Rio Grande Inn, responded to this review
I am happy that you were able to spend some time at the pool and spa. Now the cover is off and our guests enjoy the beauty of the NM sunshine. Kind Regards,

"Great place in the old town ABQ"

5
25/05/2016

Just stayed one night. This was a pleasant surprise. Very near the Interstate but no road noise. Great pool, a little cold for us but nice to relax after a long day sightseeing. Breakfast included, great breakfast but took a while before they served it, we were not in a rush. Rooms are clean, well decorated, good bed. Walking distance to the old town and restaurants. We will come back if ever needed.

Rebecca P, General Manager at BEST WESTERN PLUS Rio Grande Inn, responded to this review
i am happy that you were able to spend some time at the pool and spa. Now the cover is off and our guests enjoy the beauty of the NM sunshine. Kind Regards,

"Nice Stay"

4
24/05/2016

I stayed here to be close to Old Town Albuquerque. It is walking distance to the old town which has amazing shops and old historic buildings. The staff were very friendly, the rooms clean, albeit a bit dated. There is a nice pool and your room comes with a nice breakfast. Great value.

RioGrandeInnManager, Front Office Manager at BEST WESTERN PLUS Rio Grande Inn, responded to this review
I am happy to learn that you enjoyed your stay with us and you found our location very accommodating. We hope that you will be back to stay with us again. Sincerely, Kelly Franco Front Desk Manager

"Very Good Service in all areas"

5
23/05/2016

Our stay at the hotel was for a visit to our children and grandson who was graduating from high school. We were treated with a good room. The room was close to the exit and on the first floor, which was what we requested .The room cleaners met all of our needs. They were the house keeping team on the first floor. We were in room 116. We requested morning freedom from house keeping and they respected that wish. The room was made up and clean when we returned in the late afternoon. We found the entire hotel to be clean and inviting. Thank you for a great stay and we look forward to another visit to this location. John and Karen Harlan, Missoula, Mt.

RioGrandeInnManager, Front Office Manager at BEST WESTERN PLUS Rio Grande Inn, responded to this review
We are so happy to learn that you enjoyed your experience with us. Your kind words are greatly appreciated. i will pass on your compliments to the housekeeping team. We hope that you will be back to stay with us again. Sincerely, Kelly Franco Front Desk Manager

"Great Location, Helpful Staff"

5
22/05/2016

Stayed 3 nights total. Shuttle from and to Airport was a nice plus. The breakfasts were excellent. Nice pool and hot tub, though I did not have time to enjoy. But just sitting there in the mild evenings was a pleasure. Room was quite large. Very comfortable bed. Across the street from a Starbucks. Absolutely no complaints.

Rebecca P, General Manager at BEST WESTERN PLUS Rio Grande Inn, responded to this review
I am very pleased to learn that you enjoyed your stay with us. We do appreciate your kind feedback, and your business. We hope to welcome you back the next time you are in our area. Kind Regards,

"Good value close to Old Town"

5
21/05/2016

We arrived here following a trip south to Carlsbad and wanted to be close to Old Town Albuquerque. This hotel fit the bill nicely as Old Town is an easy walk a few blocks away. The room was clean, the bed comfortable, the staff attentive and friendly and our overall experience was good. Since we were only spending one night here, we didn't get to take advantage of the outdoor pool, but there was a nice outdoor seating area overlooking the pool which would have been a nice place to relax. We were given vouchers for free breakfast at the hotel restaurant with select menu items. This was a nice surprise because we are used to seeing basic continental breakfasts at this level of hotel. We were more than happy with our stay here.

Rebecca P, General Manager at BEST WESTERN PLUS Rio Grande Inn, responded to this review
Thank you for your kind review. We do appreciate it and hope to welcome you back the next time you are in our area. Sincerely,

"Fully met our requirements."

3
21/05/2016

This hotel is about a mile from the old town and even further from the downtown area. The interstate isn't far away and the hotel is visible from the road. It has a pool, lifts to all floors and free Wi-Fi in the rooms. A free shuttle bus runs into town on the hour and takes 10 people. If you are no 11 thats just tough as they aren't flexible at all. Be aware that it is necessary to book your place at the desk. We had 10 people wanting to catch an 8.55am to train Santa Fe but rather than run the shuttle at 8.30 we were obliged to catch the 8 am shuttle and stand on the railway station for 45 minutes. Poor customer service. On return the shuttle is on demand by phoning the hotel and will make multiple trips if unable to accommodate all passengers at one go. There are a few eating places in the old town but we didn't see any supermarkets anywhere. We did not eat in the hotel. Our room was no 143 on the back of the hotel. It was quiet, a good size and had 2 dbl beds, a desk & 2 chairs, a fridge, a coffeemaker plus an iron & ironing board. There was no safe or microwave. The bathroom was fine with an OTB shower and a hairdryer. It is perfectly decent accommodation which met all our requirements. It did what it said on the tin and we would happily return.

Rebecca P, General Manager at BEST WESTERN PLUS Rio Grande Inn, responded to this review
Thank you for you comments about our hotel. I am happy that you were able to use our complimentary shuttle service to get to the Rail Runner train station downtown. We do also provide complimentary shuttle service to and from the airport for our guests. In order to provide efficient service for all the shuttle users we have found that the signing up at the desk for the shuttle at a specific time works really well. This way, if the shuttle is full for the time you are wanting to go to the airport or to our other stops, you can plan accordingly and in advance. I am happy to learn that you found the room quiet and comfortable. We do have microwaves available upon request, and we also do have rooms available with safes in them. Of course, safety deposit boxes are also available at the desk. Your comments are appreciated as is your business. In the Spirit of Hospitality,

"Wonderful Place to Stay"

5
19/05/2016

Everything about the Best Western Plus Rio Grande Inn was terrific. It appears to be a bit on the older side; but, our room was nice and it was clean. We stayed there for the seven days we were in Albuquerque. The staff was outstanding...friendly and helpful and accommodating. The breakfasts were made to order and tasted good. It was within about a half a mile of Old Town...easy walking distance for us. We will certainly stay here again on our next visit.

Rebecca P, General Manager at BEST WESTERN PLUS Rio Grande Inn, responded to this review
We are so happy to learn that you enjoyed your 7 day experience with us. Your kind words are greatly appreciated. We hope that you will be back to stay with us again. Sincerely,

"Best Western Rio Grande Inn"

4
19/05/2016

Be aware that the complimentary breakfast is served in the restaurant by a waitress. You are given a menu and must tell them you want the complimentary breakfast or you will be charged for you're order less a $6 comp.

"No ADA Kit for Deaf Travelers"

4
18/05/2016

Asked for ADA kit or signal flasher but they did not have any. Otherwise, the place was nice. Clean rooms, everything in working order. Staff was friendly and helpful. but at 9:30 PM when we went to the restaurant, only a few tables we occupied and we still had to wait several minutes for a hostess to show up and lead us to a table. $113 seems a little high for this kind of place. Expected $75 - 85.

"Well worth the money"

4
15/05/2016

If you are traveling through Albuquerque, NM and need to stay.. I would put this one on top of the list.. I tell you their are some hotel chains out there that should take note of this place.. I was very pleased that I got a very restful sleep.. I usually toss and turn.. I guess my only complaint was that the AC unit fan wouldn't stay running.. I use the noise to help me sleep. Breakfast was good but not a buffet type that I am use too. You couldn't get refill on OJ.. Really and I wasn't going to pay $3.50 for a refill.. you think they were squeezing oranges back there for that price.. I did leave still being hungry but to buy anything on their menu was a little to expensive.. I would stay again though.. but I would look at the other locations as well

RioGrandeInnManager, Front Office Manager at BEST WESTERN PLUS Rio Grande Inn, responded to this review
Thank you for your kind words. I'm very happy to hear we were able to provide you with an outstanding service and you were able to get a good night sleep. I apologize for the AC unit not functioning properly, please always feel free to let us know so we can address the issue in a timely manner and make your experience more memorable; I will pass your concerns to the restaurant supervisor and hope this does not prevent you staying with us again..Have a wonderful rest of your trip and safe travels back home! If your need to contact us: Kelly Franco Front Office Manager (505)843-9500

"Very clean, Comfy, Roomy & Affordable!!"

5
14/05/2016

This Best Western Inn sold us on the franchise! We will be staying with them again!!! Nice, helpful staff, great suite with amenities, clean, comfortable beds & pillows...even a restaurant with great & food & drinks!!! Pool was available, although we didn't avail ourselves.

RioGrandeInnManager, Front Office Manager at BEST WESTERN PLUS Rio Grande Inn, responded to this review
Thank you for your lovely review. I'm very pleased to hear that you enjoyed your stay with us and that we were able to provide you with exceptional service, as a brand we love to deliver the best accommodations to our guest. I hope the rest of your trip is very memorable and we thank you for your loyalty to our brand. Have a wonderful day, make many memories! Kelly Franco Front Office Manager [email protected] (505) 843-9500

"Great Best Western"

5
11/05/2016

Great place to stay on our way around four states. Supper Best Western. Friendly staff and very timely check in and out. Love your Hotels. You know what to except when you stay with Best Western, always clean and friendly

RioGrandeInnManager, Front Office Manager at BEST WESTERN PLUS Rio Grande Inn, responded to this review
I'm grateful to hear that you were happy with our service and we were able to provide you with a memorable stay. We thank you for your loyalty to our brand and hope you keep enjoying the perks that Best Western has to offer. Have a wonderful day. Kelly Franco Front Office Manager [email protected] (505) 843-9500

"Great Location for Old Town Visit"

5
10/05/2016

I picked this hotel because of it's proximity to Old town Albuquerque and I was not wrong. I was a little concerned since it was right off I-40 but the room I had was incredibly quiet and I didn't notice any traffic noise. The hotel was a 15 minute walk to Old town, or about a 5 minute drive. In addition, it was close to the Albuquerque BIO Park which includes the Zoo, Botanic Gardens and Aquarium. Staff was also very helpful.

RioGrandeInnManager, Front Office Manager at BEST WESTERN PLUS Rio Grande Inn, responded to this review
Your kind words are greatly appreciated. I'm happy to hear that you're happy with our proximity to Old Town and that our staff was helpful. We hope that you will visit us again next time you are in Albuquerque. Have a wonderful day and safe travels. Kelly Franco Front Office Manager [email protected] (505) 843-9500

"Well Run Hotel!"

5
10/05/2016

We stayed here at least 5 nights last week. The rooms were big & clean with comfortable beds. The pool & grounds were clean. The whole staff was friendly & professional. Breakfast was included & very good. We had some very good guacamole in the restaurant. We were able to easily walk to Old Town & to several good restaurants close by. Once we rented a car we were close to many places we wanted to visit.

RioGrandeInnManager, Front Office Manager at BEST WESTERN PLUS Rio Grande Inn, responded to this review
Thank you for your lovely review. I'm very pleased to hear that our location and restaurant was of your liking and that the staff was able to provide a memorable experience for you. We hope that you will visit us again next time you are in Albuquerque. Have a wonderful day and safe travels Kelly Franco Front Office Manager [email protected] (505) 843-9500

"Beautiful clean hotel. Great value."

5
09/05/2016

Stayed one night in this excellent hotel. Free, secure car parking. Reception stall were friendly and helpful. Room was enormous and very modern. Bed was comfortable. Great value for money. Also terrific restaurant attached to hotel. Would stay again. Very near midtown where everything happens in Albuquerque.

RioGrandeInnManager, Front Office Manager at BEST WESTERN PLUS Rio Grande Inn, responded to this review
Thank you for the review. I'm happy to hear that the staff at the hotel were polite and friendly. I do appreciate the kind words about the restaurant. I do hope that the next time you are in the area that you will stay with us again. Safe Travels Kelly Franco Front Office Manager If you need to reach us, please contact us at: [email protected] or (505) 843-9500

"welcoming hotel staff and met all my needs"

5
07/05/2016

I was pleasantly surprised the hotel was so clean, staff nice and bed extremely comfortable. We came in for one night stay, over 100 fellow union members! They handled everything professionally and with a smile. There was a small outdoor pool and the hot tub, which I enjoyed immensely. The food was hotel food. older decor but goes along with idea be outing in the West. the driver to/from airport Evsia and check in lady Isabelle and purple hair waitress are worth thanking! I want to thank them for taking us all in and with a smile. I have no complaints and would stay again.

RioGrandeInnManager, Front Office Manager at BEST WESTERN PLUS Rio Grande Inn, responded to this review
I am happy to learn that you enjoyed your experience in Old Town and at our hotel. I will pass on your kind words to Eva, Isabel and April. We do appreciate your business and hope that you will be back to stay with us again. Happy and safe travels. Kelly Franco Front Office Manager If you need to reach us, please contact us at: [email protected] or (505) 843-9500

"Big Hotel"

5
06/05/2016

Just off I-40 in Old Town, this hotel was grand. We stayed first floor near the lobby so I don't know of any problems of the far rooms as it is really a big hotel. I do know the staff are fun and friendly as well as efficient. The restaurant on site is delicious plus that's where you get your free chef cooked breakfast--tasty. Rooms were clean, beds comfy and good showers. Enjoyed our stay and will stay again.

RioGrandeInnManager, Front Office Manager at BEST WESTERN PLUS Rio Grande Inn, responded to this review
We appreciate your gracious review. I am pleased to hear that you found our staff fun and friendly as well as helpful i will relay your kind words to them. We would love to have you stay with us again next time you're in Albuquerque. Have a wonderful day and safe travels. Kelly Franco Front Office Manager If you need to reach us, please contact us at: [email protected] or (505) 843-9500

"Good for one night"

2
04/05/2016

Found the place right off the I40. My room had a small window. Without lights I couldn't see very well. There's an in house restaurant and bar. I had the rib eye dinner. I had better. The best thing on the plate were the vegetables. I'd take the time to find a restaurant down town. I didn't because I had a long drive and I was tired. At least there's free breakfast from 6-11am. The staff is very courteous and friendly. Very helpful too! This place is also dog friendly.

RioGrandeInnManager, Front Office Manager at BEST WESTERN PLUS Rio Grande Inn, responded to this review
Thank you for your lovely review. I'm glad to learn that you enjoyed our breakfast and found our staff courteous and friendly. I will relay your kind words to them. I'm disappointed to hear that we did not provide you with an exceptional stay. Please never hesitate to let us know if you are not happy with something while you are here as our guest, and we will do our best to resolve it to your satisfaction. I hope you accept our apology and give us an opportunity to make it up to you next time you find yourselves in Albuquerque. Have a wonderful day and safe travels! Isabel P. Guest Service Supervisor If you need to reach us, please contact us at: [email protected] or (505) 843-9500

"Older, but excellent service and vibe..."

4
04/05/2016

This was an older motel, but I thought it was very clean and well kept. Staff was kind and courteous and were able to take my voucher right off my cell phone ( previous BW would not accept unless I printed it). My room was at the end of the hall and I feared that I would have very poor internet signal. It was great though. I did order room service and was very happy with the food and how quickly it arrived. Breakfast vouchers are given and you can choose from a variety of things or order off of the menu and use the voucher as a coupon. Being diabetic it is always hard to eat from the choices most motels have, but I found one I like and they happily substituted my potatoes for a banana. Close to some nice attractions as well and right off of the interstate.

Rebecca P, General Manager at BEST WESTERN PLUS Rio Grande Inn, responded to this review
Thank you so much for your kind review. We are happy that you enjoyed your experience with us. We appreciate the compliments for cleanliness, the staff and the food and beverage services. Our hope is that you will be back to stay with us again soon.

"Great moderate hotel"

5
01/05/2016

We checked in 3 days ago on our own and will stay two more days with a road scholar trip. This is a great hotel for the price because rooms are large, many tv channels, efficient airport shuttle, very clean, helpful front desk, excellent wifi, good location, good quality bedding and towels and excellent breakfast plan. We had very good service from Isabel at the front desk who helped us several times. Krishna waited on us the past three days for breakfast. We asked for her after our first day. She brought us our breakfast exactaly as we requested and did so professionally and with a smile.

RioGrandeInnManager, Front Office Manager at BEST WESTERN PLUS Rio Grande Inn, responded to this review
We appreciate your gracious review. I am pleased to hear that you found our staff helpful and that we were able to create a memorable experience for you. I will relay your kind words to them. We would love to have you stay with us again next time you're in Albuquerque. Have a wonderful day and safe travels. Isabel P. Guest Service Supervisor If you need to reach us, please contact us at: [email protected] or (505) 843-9500

"great service"

5
28/04/2016

I left an important bag in the closet. It was turned in by housekeeping and they mailed it back to me. I paid shipping charges. Rooms were clean. Close to old downtown. right off freeway so traffic noise.

Rebecca P, General Manager at BEST WESTERN PLUS Rio Grande Inn, responded to this review
I am happy to learn you enjoyed your stay and that we got the bag back to you. We hope you will be back to stay with us again.

"Just Right!"

5
27/04/2016

Very nice hotel. Excellent location for Old Town Albuquerque. Friendly and helpful staff. The breakfast is 'made to order' and quite good with several to choose from. To/From Airport shuttle a plus. Very clean with all the amenities. THANKS

Rebecca P, General Manager at BEST WESTERN PLUS Rio Grande Inn, responded to this review
I am glad that you had a good experience with us and that you enjoyed Old Town. Thank you for recognizing our staff for their service. Your comments and business are appreciated.

"Solid Place to Stay"

3
27/04/2016

This was a good hotel at a good price. Service was ok. We saw many tour buses while we were there, so that could affect service. Food for breakfast was good, but sometimes slow. It's in a good location for Old Town, but that's a whole other review.

Rebecca P, General Manager at BEST WESTERN PLUS Rio Grande Inn, responded to this review
Your comments are appreciated. I am glad that you enjoyed your breakfast and our location. We hope that you will be back.

"Good place to stay"

4
26/04/2016

Best Western Plus is a good place to stay. it is convenient I-40, clean and the service very good, I have stayed there 4 times and found that it is very consistent. The only negative is the food and drink price seem to be a little a little on the high side. I will return there again. it is very convenient for the Denver/Phoenix drive. Free breakfast as well. John McCormac

Rebecca P, General Manager at BEST WESTERN PLUS Rio Grande Inn, responded to this review
We do appreciate your loyalty and look forward to welcoming you back on your next trip. Thanks for the review.

"Great property"

5
26/04/2016

Our stays here are always fantastic. We would not stay anywhere else in Albuquerque. The location is great with direct access to the freeway. It also offers very convenient access to Albuquerque's extensive transit system. The hotel is extremely quiet with never a problem sleeping. I would recommend it from every standpoint. The dining room and bar are both a relaxing treat.

Rebecca P, General Manager at BEST WESTERN PLUS Rio Grande Inn, responded to this review
Thank you for your nice review. I am glad that you found the hotel quiet and the restaurant and lounge relaxing. We appreciate your business and your recommendations to others. We hope to welcome you back when you are next in the area.

"Nice place with good prices"

5
24/04/2016

This Best Western is an awful nice place. Clean, comfortable, friendly staff, nice restaurant & bar, and very reasonable room rates. Although I didn't use it, my wife enjoyed the swimming pool. I enjoyed the complimentary breakfast.

"Stop Over in Albuguerque"

4
22/04/2016

Older facility but good place to stay. Rooms near I40 noisy but quiet on the back side. Sheer curtains but no solid curtain to cover the window. Not great with a window overlooking parking spaces. Staff was great.

"Favorite Hotel"

5
21/04/2016

I have this Hotel on speed dial. I have never had a bad experience in all five visits, and I will be Back. The Desk Personnel and the waitress confirmed this on the 10th of April and the 14thg of April when I returned.

"Reasonable hotel, not great location"

3
18/04/2016

Chose this hotel because it was in Old Town. It is within walking distance of the Old Town Plaza, but is located on a busy road, next to the I 40 highway, so lots of traffic noise outside the hotel and no nice views. The rooms were a reasonable size and clean. There were two suitcase stands, which is useful. The bathroom did not have an extractor fan and each time it steamed up the light stopped working. The outdoor swimming pool and hot tub were covered by a tent, which meant we could use them even though the weather wasn't great. However, on our second day the pools were dirty and so we didn't use them. I think it was only blossom and flies from surrounding plants which had been blown in through the fans, but the pools needed cleaning more regularly. Breakfast was included and was nice, although a limited choice of fixed options (eg cereal or muffin but not both.) There was a computer and printer available to guests and an exercise room. The photos in the corridors of local historic events were interesting, and there was some attempt at local decor in the rooms, but the hotel didn't have any real character.

"Friendly Staff "

5
17/04/2016

The room was well appointed and clean; convenient location to Old Town but the best thing was the staff. The front desk staff was friendly and helpful and answered all questions with a smile. An extra was shuttle service to the airport! Be aware they do allow dogs.

RioGrandeInnManager, Front Office Manager at BEST WESTERN PLUS Rio Grande Inn, responded to this review
Thank you for the kind words. I'm grateful to learn that you enjoyed our clean rooms and our convenient proximity to Old Town. I'm especially happy to hear that you found our front desk staff to be friendly and helpful. I will relay your gracious comments to them. I hope you stay with us again next time you find yourselves in Albuquerque. Have a wonderful day and safe travels. Isabel P. Guest Service Supervisor If you need to reach us, please contact us at: [email protected] or (505) 843-9500

"Best Western Plus really is a PLUS!"

5
17/04/2016

Great location, friendly and helpful staff, airport shuttle, free shuttle to major points of interest. Good choice if one does not have a car and will be in the area for a few days. I was on a hiking trip with a group and was enjoyed a few days pretrip at the Best Western Plus.

RioGrandeInnManager, Front Office Manager at BEST WESTERN PLUS Rio Grande Inn, responded to this review
Thank you for your lovely review. I am glad to hear that you found our location convenient and our staff friendly and helpful. I am equally pleased to learn that we were able to create an enjoyable experience for you. I will relay your kind words to our staff. We hope you stay with us next time you find yourselves in Albuquerque. Have a wonderful day and safe travels. Isabel P. Guest Service Supervisor If you need to reach us, please contact us at: [email protected] or (505) 843-9500

"Excellent"

5
16/04/2016

What you want and more. Layout, décor, and friendly staff with extras -- welcome gift, sanitized TV remote, morning paper at the door. Clean, with thoughtful sleeping pillow options. Good breakfast included. Great stopover.

"Fabulous"

5
15/04/2016

We often try to stay in the Best Western chain. We travel from Ontario to Mexico and return in the spring. This is one of the best. The front desk staff is excellent. As a Best Western card member you receive a welcome package (water and a cookie). The rooms are lovely and there is a Keurig Coffee maker in the room. The price was also reasonable. It is very near the interstate and also near Old town Albuquerque which is also fabulous. The decorations and architecture are interesting, as well as the old pictures of the area.

RioGrandeInnManager, Front Office Manager at BEST WESTERN PLUS Rio Grande Inn, responded to this review
Your gracious comments are very appreciated. I'm happy to learn that our front desk team was able to create a memorable experience for you; I will let them know that you found their service to be excellent. We hope you stay with us next time you find yourselves in Albuquerque. Have a wonderful day and safe travels. Isabel P. Guest Service Supervisor If you need to reach us, please contact us at: [email protected] or (505) 843-9500

"Friendly staff, helpful, close to historical areas and the interstate"

5
15/04/2016

Our room was very nice. The hotel rate was very reasonable. The location was excellent, close to Old Town and Interstate 40. although close to the historical area I am limited in the distance I can walk and one of the reasons we choose this hotel is that they provide a shuttle service to where we need to go and for return. You also receive breakfast voucher for each day of your stay. Although the menu selection for the voucher is limited the amount was adequate for us and the food was very good. All of the staff was very friendly and very helpful. Our waitress Christina L. was there each morning and the two evenings we ate dinner. She was friendly, attentive to our needs and made the dining experience very pleasant. I would highly recommend this hotel.

RioGrandeInnManager, Front Office Manager at BEST WESTERN PLUS Rio Grande Inn, responded to this review
Thank you for your lovely review. I'm happy to learn that you liked our proximity to old town and that you found our shuttle service convenient for you. I'm also glad to hear that Christina was able to create a memorable experience for you; we will relay your gracious thoughts to her. We hope that you stay with us next time you find yourselves in Albuquerque. Have a wonderful day and safe travels. Isabel P. Guest Service Supervisor If you need to reach us, please contact us at: [email protected] or (505) 843-9500

"Safe, Clean, Good Night Rest"

5
14/04/2016

Their breakfast is not the traditional BW breakfast, you have options from a small portion of their restaurant menu and if you want to order additional food than the small portions on the small section of the menu you get to choose from, you get $6.00 off your bill. The food was very good! Good service! The front desk staff was very accommodating!

RioGrandeInnManager, Front Office Manager at BEST WESTERN PLUS Rio Grande Inn, responded to this review
We are happy to learn that you liked our breakfast. I'm glad to hear that the front desk staff was able to accommodate you; I will relay your thoughts to them. We hope that you stay with us next time you find yourselves in Albuquerque. Have a wonderful day and safe travels. Isabel P. Guest Service Supervisor If you need to reach us, please contact us at: [email protected] or (505) 843-9500

"great place, great service"

5
12/04/2016

This hotel was an interesting place to stay. The service wasn't the greatest the night we stayed, but then my son left his retainers in the room when we left. I called the hotel and they had mailed them to our home, 2-day air, so that he had them a day after we got home. I was very impressed. The rooms were nice. The pool and spa were a little weird. A big balloon bubble was over the whole are I assuming for the winter, which was fine, but the hot tub bubbles were almost violently aggressive. Strange. Breakfast took a while in the morning, but the food was great.

RioGrandeInnManager, Front Office Manager at BEST WESTERN PLUS Rio Grande Inn, responded to this review
Your kind words are greatly appreciated. We are glad that we were able to assist you in finding your son's retainer and sending it to you. We hope that you stay with us next time you find yourselves in Albuquerque. Have a wonderful day and safe travels. Isabel P. Guest Service Supervisor If you need to reach us, please contact us at: [email protected] or (505) 843-9500

"Very good hotel, great location"

4
12/04/2016

The hotel is just a few blocks from Old Town Albuquerque. They also have an on demand shuttle for transport to and from the airport as well as around the local area. The rooms have all the usual amenities along with free wi-if, a Keurig coffee maker and a TV with more channels than you could ever watch. The pool is "outdoors" but in the cooler months is under an inflatable dome so the pool and hot tub are warm to swin in or relax. The room rate includes a voucher for a limited but sufficiently varied and filling breakfast menu or you can apply the $6 value to any breakfast order off the regular menu or towards lunch or dinner.

"B/W Albuquerque"

4
09/04/2016

A very well run operation....This was the best Best Western I have been in for many years. The room was clean and neat, the internet worked and the breakfast was a 6$ voucher in the hotel restaurant. Way above the normal FREE breakfast fare.

RioGrandeInnManager, Front Office Manager at BEST WESTERN PLUS Rio Grande Inn, responded to this review
Thank you for your lovely review. We are glad to learn that you enjoyed our breakfast and that you found our rooms to be clean. We hope you stay with us again next time you are in Albuquerque. Have a wonderful day and safe travels. Isabel P. Guest Service Supervisor If you need to reach us, please contact us at: [email protected] or (505) 843-9500

"Clean, safe, honest, nicely decorated, great location!"

5
08/04/2016

We stay at the Rio Grande BW every time we come thru Albq. We have researched & stayed other hotels in the area but many do not feel secure & were not near as clean. The parking area is secure with a tall fence which is nice. For a chain hotel this is really cute! Very southwestern! Great furnishings & art. But best of all I have found the staff to be helpful & honest. We were able retrieve a camera left in the room due to the help of the desk clerk. It is a family & pet friendly hotel with a nice pool & a great location to old town, museums, zoo, ... Thank you Rio Grande BW!

RioGrandeInnManager, Front Office Manager at BEST WESTERN PLUS Rio Grande Inn, responded to this review
Your kind words are greatly appreciated. I'm glad to hear that our staff was able to find your camera for you and that you like the convenience of our location. We hope you'll stay with us again next time you find yourselves in Albuquerque. Have a wonderful day and safe travels. Isabel P. Guest Service Supervisor If you need to reach us, please contact us at: [email protected] or (505) 843-9500

"Good experience"

4
06/04/2016

Had our dog and they were very accommodating. Clean room, good service. Good location for us near Old Town and family homes. Easy access, close to I-40. Didn't get breakfast, as there was a very long line and we were there for family events. Saw a family members breakfast, we didn't have time to wait and it looked good.

RioGrandeInnManager, Guest Relations Manager at BEST WESTERN PLUS Rio Grande Inn, responded to this review
Thank you for your gracious review. We are glad to hear that our location was convenient for you and that you found us to be very accommodating, hopefully next time you have time to try our amazing breakfast. Safe travels. Isabel P. Guest Service Supervisor If you need to reach us, please contact us at: [email protected] or (505) 843-9500

"Not what I e pelted from a BW plus"

2
06/04/2016

After a long day of travel, I was hoping for a nice and relaxing place. The convenience to the highway was awesome, but the service and accommodations were nowhere near what I have seen from other Plus properties. The rooms were small and cheap looking except the marble counter in the bathroom. The elevators were cramped where the bell carts didn't even fit. This property confirmed that we won't be staying with BW anymore because they just aren't consistent in their standards.

Rebecca P, General Manager at BEST WESTERN PLUS Rio Grande Inn, responded to this review
Dear Beau, I am very disappointed to learn that you did not enjoy your stay with us. We do value your comments about your experience with us. Normally, we receive very nice words for our team members and overall service; so I apologize that we did not provide you with exceptional and noteworthy service. While our hotel is older, we are always working to keep it in top shape and with the best amenities for our guests. Our decor is true to our area and the furniture is locally hand crafted, it is a design that we feel works to provide our guests with a true sense of Albuquerque, NM. We are planning yet more updates for our rooms starting at the end of the year, and I hope that you might consider returning to see the progress on those projects. We actually have 2 size luggage carts available; one much smaller than the other. We are always available to help with luggage as well. Please accept our apology for not meeting your expectations. Please know that your business is important to us and our brand.

"Staff are extremely helpful"

4
04/04/2016

Hotel is conveniently located. You can walk to Old Town. The room was clean, but the closet did not have enough hangers. The staff were friendly and helpful; they went out of their way. Our breakfast waitress, April, was especially nice.

RioGrandeInnManager, Front Office Manager at BEST WESTERN PLUS Rio Grande Inn, responded to this review
Thank you for the kind words. I am glad to hear that you liked our proximity to Old Town and that April was able to create a memorable experience for you. It would be a pleasure to have you stay with us next time you find yourselves in Albuquerque. Have a wonderful day and safe travels. Isabel P. Guest Service Supervisor If you need to reach us, please contact us at: [email protected] or (505) 843-9500

"Pet Hotel"

2
02/04/2016

If you enjoy barking dogs and dirty toilets, this is your place. Enjoy! Also, we finally set the heater at 58 degrees to make it stop running (automatic fan) and the room was at least 72 all night long. The heater had a mind of it's own.... at least when it was running we couldn't hear the dogs barking.

RioGrandeInnManager, Front Office Manager at BEST WESTERN PLUS Rio Grande Inn, responded to this review
Thank you for your review. I'm sorry to hear you didn't enjoy your stay with us. I will make sure each department is aware of your concerns so we can take care of them. Again, we apologize for your experience. Have a wonderful day and safe travels. Isabel P. Guest Service Supervisor If you need to reach us, please contact us at: [email protected] or (505) 843-9500

"Great place for a comfortable overnight stay"

5
02/04/2016

We were on the road traveling from the Phoenix area to Cheyenne, Wy so this was a quick overnight stay. It took us longer to get there than we expected because of slowed traffic on the freeway. We were exhausted. The staff was very nice and having the option of room service for a late supper really helped.

RioGrandeInnManager, Front Office Manager at BEST WESTERN PLUS Rio Grande Inn, responded to this review
Thank you for your kind words. We are glad to hear that our staff was able to create a memorable experience for you and that our staff was very accommodating. It would be a pleasure to have you stay with us next time you find yourselves in Albuquerque. Have a wonderful day and safe travels. Isabel P. Guest Service Supervisor If you need to reach us, please contact us at: [email protected] or (505) 843-9500

"Excellent Choice for Albuquerque"

5
31/03/2016

Close location to Old Albuquerque with modern rooms and accommodations. We arrived late after a lengthy road trip and enjoyed the convenience of the restaurant where we found the food satisfying. The breakfast the next morning was better then expected.

RioGrandeInnManager, Front Office Manager at BEST WESTERN PLUS Rio Grande Inn, responded to this review
Your gracious review is much appreciated. We are happy to learn that you liked our food and our proximity to Old Town. I will relay you generous comments to the restaurant. We'd love to have you stay with us again next time you find yourselves in Albuquerque. Have a wonderful day and safe travels. Isabel P. Guest Service Supervisor If you need to reach us, please contact us at: [email protected] or (505) 843-9500

"Great staff"

4
29/03/2016

I was recently in ABQ for a conference, looking forward to a quiet room, good nights sleep and a daily swim. Got one out of three. Quiet - Not even close. Old hotel, soiled thin carpet, really thin walls. Oddly an updated bathroom and a totally comfy bed. The pool is outdoors which seems typical in Albuquerque even in the larger establishments. This one has an inflated dome which should make it accessible all year except no one turns on any heat so you have a nice, big pool, a dome and cold water. Morning breakfast was fine (and free) but honestly the best thing about the Best Western Rio Grande is the staff. So helpful and friendly, always delightful. Whether you are talking about the restaurant staff, front desk, housekeeping - all are just top notch. PS - the wifi is great! And free!

RioGrandeInnManager, Front Office Manager at BEST WESTERN PLUS Rio Grande Inn, responded to this review
Thank you for your kind words. I'm glad to hear that you found our staff to be friendly and helpful. I will let them know that you thought they were delightful. I sincerely apologize for the issues you encountered during your stay; I will address your concerns with the corresponding departments. Have a wonderful day and safe travels. Isabel P. Guest Service Supervisor If you need to reach us, please contact us at: [email protected] or (505) 843-9500

"A Great Night for a Great Price"

5
28/03/2016

We spent two night in Albuquerque at the Best Western Plus. It was close to old town and several restaurants. We loved the motel so much that we stayed an extra night and went on a hike to see the petroglyphs. We will definitely stay at this Best Western on our next trip to CA.

RioGrandeInnManager, Front Office Manager at BEST WESTERN PLUS Rio Grande Inn, responded to this review
Thank you for your lovely review. We are so glad to hear that you stayed another night because you enjoyed our hospitality. We would love for you to stay with us again next time you find yourselves in Albuquerque. Have a wonderful day and safe travels. Isabel P. Guest Service Supervisor If you need to reach us, please contact us at: [email protected] or (505) 843-9500

"Road Trip across the U.S."

5
28/03/2016

I wouldn't hesitate to recommend this hotel. Great staff, everything spotlessly clean, updated with good Southwest decor, great comfort and ambiance, quiet, comfortable beds, good restaurant. Traveling cross country with a small dog sometimes ends up in dirty, low class accommodations. This pet friendly hotel was so inviting and comfortable. Will definitely be back and will stay longer. Good value!

RioGrandeInnManager, Front Office Manager at BEST WESTERN PLUS Rio Grande Inn, responded to this review
Your gracious comments are much appreciated. I am happy to learn that you liked our decor, found your stay comfortable, and enjoyed our food. I will relay your thoughts and comments with the rest of the staff. We would love to have you stay with us next time you find yourselves in Albuquerque. Have a wonderful day and safe travels. Isabel P. Guest Service Supervisor If you need to reach us, please contact us at: [email protected] or (505) 843-9500

"Married couple"

4
27/03/2016

I love this hotel and it's proximity to Old Town Albuquerque. The rooms are comfortable and clean. You get a $6 voucher for breakfast and there are several choices for this amount. Or you can pick something else and apply the $6 credit.

RioGrandeInnManager, Front Office Manager at BEST WESTERN PLUS Rio Grande Inn, responded to this review
Your kind words are greatly appreciated. I'm grateful to hear that you're happy with our proximity to Old Town and that you found our rooms clean and comfortable. We would love to have you stay with us next time you come through Albuquerque. Have a wonderful day and safe travels. Isabel P. Guest Service Supervisor If you need to reach us, please contact us at: [email protected] or (505) 843-9500

"Hotel easy to locate and good free parking."

5
27/03/2016

Rooms and entire property very clean. They staff was very accommodating to adjust our meal voucher to a take out meal. Only complaint was they carry coffee creamers full of chemicals rather than flavored NON-GMO creamer with real ingredients.

"Nice Hotel"

4
23/03/2016

is a very nice hotel, the rooms are nice and clean also is very comfortable, the staff is amazing, they are always there to help, the hotel is 15 minutes from the airport and is very close to the old town, is walking distance. the food is good, as well the breakfast

"Nice stay"

4
22/03/2016

We had a comfortable stay at the Best Western Plus Rio Grande. Easy to find, just off the interstate, and just down the road from beautiful Old Town Albuquerque. The rooms have a warm, southwestern decor and were very clean. Free, convenient parking. Rather than the standard continental breakfast, guests receive vouchers for breakfast or other menu items in the hotel restaurant, and we had a nice hearty breakfast to start our day. The hotel is very pet friendly as well, with a number of designated "pet" rooms for those traveling with dogs. My only complaint is that the bedding was terrible - threadbare sheets that sorely need to be replaced. Other than that, I was pleased with this hotel and would stay here again.

RioGrandeInnManager, Front Office Manager at BEST WESTERN PLUS Rio Grande Inn, responded to this review
Thank you for the kind words. We are glad to hear that you had a comfortable stay with us and that you found our location convenient. We sincerely apologize for the issue you encountered; we will direct your concerns to the housekeeping department. We look forward to having you stay with us again. Have a wonderful day and safe travels. Isabel P. Front Desk Supervisor If you need to reach us, please contact us at: [email protected] or (505) 843-9500

"Excellent "

5
21/03/2016

I was pleasantly surprised by the service, restaurant and room. Definitely will stay there again. All the staff was great and went the extra mile. Our waitress krishna was great. Within walking distance of Olde tow. Must see the old covenant and church. Loved shopping and visiting with the native Americans who make their own jewelry and sell on the sidewalks of Olde town. .

RioGrandeInnManager, Front Office Manager at BEST WESTERN PLUS Rio Grande Inn, responded to this review
Your kind words are much appreciated. We are pleased to hear that Krishna was able to make your breakfast experience a remarkable one. We are happy to learn that you found our location convenient and your stay memorable. We look forward in seeing you again next time you come to Albuquerque. Isabel P. Front Desk Supervisor If you need to reach us, please contact us at: [email protected] or (505) 843-9500

"Great time"

5
19/03/2016

My room was clean and the hotel was super nice! Close to the airport, and in a nice part of town. Breakfast was great too. The room came with a free breakfast voucher which I was exited about. Krishna, our server, was very helpful!

RioGrandeInnManager, Front Office Manager at BEST WESTERN PLUS Rio Grande Inn, responded to this review
We appreciate your gracious review. We are pleased to hear that you found Krishna helpful and that she was able to create a memorable experience for you. We would love to have you stay with us again next time you're in Albuquerque. Have a wonderful day. Isabel P. Front Desk Supervisor If you need to reach us, please contact us at: [email protected] or (505) 843-9500

"Excellent BW"

5
19/03/2016

This is one of the nicest BWs we have stayed at. We arrived quite early (1:15) but the Frond Desk was able to accommodate us and our request for a ground floor room. Having a restaurant in the hotel is a definite plus! Good place, great service! We will definitely stay here again.

RioGrandeInnManager, Front Office Manager at BEST WESTERN PLUS Rio Grande Inn, responded to this review
Thank you for your lovely review. We are pleased to hear that you enjoyed your stay with us and that we were able to accommodate you with a ground floor room. We would love for you to come and see us again. Have a wonderful day and safe travels. Isabel P. Front Desk Supervisor If you need to reach us, please contact us at: [email protected] or (505) 843-9500

"Excellent and spotlessly clean"

5
18/03/2016

From start to finish this was an enjoyable stay. Front desk ladies were exceptionally nice and welcoming. We got to our room, opened the door and stood in awe at how clean it was. Bathroom was spotless, beds comfortable and air condition blowing cold. As we were leaving I took note of how clean the hallways and baseboards are. I've stayed at 5 star hotels that weren't this clean. They give you a voucher for cooked to order breakfast and offer free shuttle to Old Towne. Great job Best Western. We'll stay here again while in Albuquerque.

"Great hotel at decent price"

5
17/03/2016

My wife and I have ben staying at this hotel for the last ten months or so. The options they have for breakfast is a good one; you do not have a breakfast buffet, but they give you a voucher that allows you to order breakfast at their restaurant. During our last stay, two people stood out to us and made our breakfast experience enjoyable: John and April from the restaurant. When you visit there next time, ask for John to take care of you, or April. Both are great people. They are caring, very professional, and lovable

"Clean and convenient location"

4
17/03/2016

Spent two nights and were pleased with the service and the location. Being close to the highway, there was traffic noise with the window open, but we expected that might be a possibility when we selected this location. If we are through this way again, we might try a room on the west side to see if it's quieter. Ceilings are low, but again, expected that as it is not a brand new building. The rooms have been recently remodeled so everything was updated and very comfortable - especially the bed. Staff was friendly and courteous. Overall, we enjoyed the room and our stay. It was only a 10-minute walk to Old Town and there was a winery and restaurant with good food less than a block away.

"Average room, terrible restaurant"

3
13/03/2016

The room was good, a little on the small side. The location was very secure. We went to the restaurant for breakfast and it was terrible. The service was slow and impolite. The food tasted like it was pulled from a freezer and microwaved.

Rebecca P, General Manager at BEST WESTERN PLUS Rio Grande Inn, responded to this review
I sincerely apologize for not providing you with an exceptional breakfast. Normally, we do get good reviews on our breakfast program and I am especially disappointed to learn you did not receive good service. I do want to let you know that all of our menu items are cooked to order and should come to you hot and tasty. Please know that we do value your feedback and use it to improve. I will share your comments with our team and we will work t