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Best Western Plus Hotel Rio Grande Inn, Albuquerque

1015 Rio Grande Boulevard NW, 87104-2031, Albuquerque, United States - See on a map
Best Western Plus Rio Grande Inn - Our 24-hour reception desk is always there to welcome you to our Old Town neighborhood and great Albuquerque, New Mexico location. The Best Western Plus Rio Grande Inn is ideally located in the center of Albuquerque. Come and experience our hotel near the major tourist attractions. Best price guaranteed and exclusive deals.

Stay at one of the Route 66 hotels in Albuquerque, NM, Old Town when you want easy access to the charming sites and the convention center in Albuquerque. The Best Western Plus Rio Grande Inn is conveniently located near several attractions and business sites, making it the perfect choice for leisure and business travelers looking for a comfortable hotel near Old Town. Enjoy the rich culture and wealth of dining and shopping options within minutes of our property. All of our non-smoking rooms are designed with your needs in mind. You’ll also enjoy deluxe amenities including concierge service, an outdoor heated pool and a fitness center featuring a Hoist® weight machine and cardio equipment. Enjoy meals at our very own Wild Avocado serving Southwestern and American fare or order room service to enjoy meals in the comfort of your room. Cork & Tap bar on the property is also open for dinner every day and is the perfect place to enjoy cocktails and good company. You’ll find several bistros, modern dining destinations and fast food restaurants within a few blocks of the hotel. If you’re here on business, enjoy easy access to the Albuquerque Bio Park, convention center and other downtown business sites. We offer airport shuttle service and onsite meeting space that can accommodate up to 150 guests. Our convenient location near I-40 makes it easy to travel to area offices and downtown entertainment venues during a business trip. Whether you’re in town for the International Balloon Festival or want to tour Albuquerque museums, enjoy all the comforts of home at our Route 66 hotel. Book your room at the Best Western Plus Rio Grande Inn on bestwestern. com to take advantage of our Low Rate Guarantee.

Best Western Plus

Hotel Rio Grande Inn

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Hotel advantages

  • Restaurant
    Restaurant
  • Outdoor pool
    Outdoor pool
  • Air conditioning
    Air conditioning
  • Lounges/bars
    Lounges/bars
  • Free parking
    Free parking
  • Outdoor parking
    Outdoor parking
  • 24-hour front desk
    24-hour front desk
  • Safe deposit box
    Safe deposit box
  • Multilingual staff
    Multilingual staff
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Guest reviews

In partnership with tripadvisor fr
Certificate of Excellence 2020
GreenLeader Silver
 
Travelers Choice 2020
 
Travelers_Choice 2020
 
based on 2317 guest reviews
NOTE ISSUED
Excellent
1143
Very Good
761
Average
262
Poor
98
Terrible
53
REFER TO NOTICE
Business Business
256
Couples Couples
805
Family Family
650
Friends getaway Friends getaway
192
Solo travel Solo travel
181
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"The Best of Best Western's"

5
GEOFFnSHIRLEY, Tennessee 15/04/2021

We stay at this hotel several times per year while driving from Tennessee to Arizona. The restaurant, layout, and staff are great. We travel with a pet and the hotel is definitely pet friendly. The food quality is good. The only downside is that the room interiors could use some updating, but it is still very worthwhile and always on our list of overnight stops. Very convenient on/off from I-40.

"Don't miss this place! Thank me later!"

5
User 09/04/2021

Beautiful hotel, warm and unique decor, secure gated parking. The staff was helpful and sweet. The rooms were immaculate. The prices can't be beat. THE RESTAURANT IS WONDERFUL. There's a full separate bar/lounge. Don't miss this place. I will come here every time I pass through!

"Family Spring Break Get Away!"

5
cjpaton, Silverton, Colorado 08/04/2021

Great Hotel! Wonderful service from the staff at the front desk AND the staff in the restaurant. The Hotel was very clean and the cleaning and maintenance crew were on top of keeping it spotless! Everyone is so friendly and considerate of the guests needs. The room size is great for a family of four! the decor is warm and comfortable. I highly recommend this hotel. The Wild Avocado Cork and Tap restaurant is fabulous. Great service and great food! We will definitely be back to this hotel! Thanks for making our vacation so enjoyable!

Rebecca Plutino, General Manager at Best Western Plus Rio Grande Inn, responded to this review
We look forward to your return. I will let the front desk, restaurant and housekeeping teams know of your kind words. Thanks for any recommendations you might provide. Your business and referrals are important to us. Safe travels.

"Vacation stop"

4
day201020212, Wharton, Texas 01/04/2021

The staff at the front desk was very friendly. Our room was very clean and smelled wonderful.The food and drinks at the resturant were great. They had a good breakfast too. We will be staying here again next time we travel through.

Rebecca Plutino, General Manager at Best Western Plus Rio Grande Inn, responded to this review
We are delighted to learn that you will be back. Thanks for your business and the kind review. Stay safe.

"Delightful place to stay!"

5
ColleenL778, Minneapolis, Minnesota 31/03/2021

We were driving across country and we choose to stay here but arrived at 1 am and we were exhausted. Jess was at the front desk and her bright smile and pleasant attitude was like balm to the spirit. The beds were heavenly and the pillows very comfortable. The best surprise was the free breakfast which was at a restaurant in the hotel and they took your order. It was delicious. Great job to all the friendly staff.

Rebecca Plutino, General Manager at Best Western Plus Rio Grande Inn, responded to this review
I am happy to learn that you had a warm reception and a good night's rest with us. I will pass along your kind words to the staff. Safe travels.

"Good quality"

5
felishaluceromja, Albuquerque, New Mexico 27/03/2021

The only problem that interrupted sleep was being on the north side of the hotel where we were close to the freeway. And early in the morning while having our do not disturb sign the cleaning crew were very loud.

Rebecca Plutino, General Manager at Best Western Plus Rio Grande Inn, responded to this review
I appreciate your feedback and will remind our team members to keep their voices low. We value your business and hope that you will be back to stay with us again. Stay safe.

"Happy Traveler!"

4
Stuartmaya, Longmont, Colorado 26/03/2021

Friendly and easy check in. Appreciated being able to bring my dog and having a place to potty her. There wasn't really any place close to actually walk her, but we just drove to the riverwalk along the Rio Grande to exercise her which was only a 5 minute drive away. The room was clean, comfortable, and quiet - perfect for us. Additionally, we appreciated having a view of the patio, instead of the parking lot. The restaurant was a gem! The free breakfast was really great - lots of choices and great coffee. Not sure if we got the breakfast free due to being BW Rewards members, but would have been happy to pay, it was that good. They make their own adovada, chorizo, and sauces. Our waitress, Becca, was efficient, helpful, and friendly. The pool was open (not the hot tub) and was nice to swim in, but with the dome cover over it the feeling was not what I was looking for - too dark. All the folks that we encountered that work there were helpful and friendly.

Rebecca Plutino, General Manager at Best Western Plus Rio Grande Inn, responded to this review
Thanks for your kind feedback. I am happy to learn that you enjoyed your visit with us and hope that you will return to stay with us again when in the area. The dome over the pool will be coming down in the next month or so. Safe travels.

"A Spirit of Warmth"

5
AKinAZ, Clifton, Arizona 20/03/2021

Due to C-19 my overnight travel has been zero for many months, I am particularly pleased with my choice for my 'first night out'. The Best Western Plus, Rio Grande Inn was recommended to me my by a younger sibling. The advice was spot-on. Spacious room, pool was open, very nice restaurant/lounge area and top shelf breakfast. Parking lot was clean and each space was wider than average.

Rebecca Plutino, General Manager at Best Western Plus Rio Grande Inn, responded to this review
We are happy to learn that your first venture out was a good experience, and that you felt safe staying with us. We value your business and the kind review. Stay safe.

"Nice place to stay"

5
Cindy U, Kansas City, Missouri 17/03/2021

Bed is comfortable. Great to have a restaurant at the hotel. People that work there are very nice and helpful. despite being close to the freeway the room was quiet. Very clean room. Felt safe while staying

Rebecca Plutino, General Manager at Best Western Plus Rio Grande Inn, responded to this review
Thanks for your business and the kind review. We hope to serve you again. Safe travels.

"Worst Customer Service"

2
User 15/03/2021

We called before making a refund were told the pool and hot tub were open. Upon checking in, they tell us it is closed. They were EXTREMELY rude about us not wearing masks, although several of their staff had them on ONLY covering their chin. Saw others guests without masks and they said NOTHING to them. The pillows were awful, beds uncomfortable. But hey, breakfast was good!

Rebecca Plutino, General Manager at Best Western Plus Rio Grande Inn, responded to this review
I am glad to hear you liked the breakfast! Our pool is open, but the hot tub is closed due to our current Executive Health Orders. These orders also dictate that we ask all people in the hotel to wear guests in the public areas while our guest. Safe travels.

"Worst Best Western Ever"

1
victoriah422, Centennial, Colorado 14/03/2021

I have stayed at dozens of Best Westerns and this hotel was the absolute worst in every way. First and foremost, the showers were very slippery and my eight year old son fell and hit his head on the toilet and required five stitches. The staff gave me bandaids but did not check in and did not seem to care. They pretend they have a "restaurant" on site, but really it's a way to try to avoid giving away the usual buffet-style breakfasts they promise for free on their website. Same middling-quality food, but you're restricted as to how much you can have and you can only have two vouchers per room regardless of whether you have your family with you. Of course, you can pay extra ($7+ per meal). Michael, at the front desk, was very rude. about the breakfast vouchers, plus I mentioned that he wasn't asking guests to wear masks on their mouth and nose and he first denied that the guests were not. When he realized he couldn't gaslight me, he instead said they probably couldn't. Well, then they don't need to travel if they can't wear masks. Almost none of the guests wore masks in the halls. The rooms in my hall all said they were non-smoking, but there was a super strong pot odor that gave me a headache. The dog across the hall barked constantly. The light in the room with the chargers didn't work, which is difficult with kids and iPads and phones and such to charge. There was no microwave. There were used coffee pods in the coffee basket so they don't seem to clean well. Printer in business center broken. There was absolutely nothing good about this place. Stay away!!

Rebecca Plutino, General Manager at Best Western Plus Rio Grande Inn, responded to this review
I am dismayed at your comments regarding your stay with us, and apologize that you were not happy here. If we see guests not wearing masks we do let them know that we require that they are worn while in our public spaces. Michael is very aware of this and has made the ask when he sees someone without a mask. I am sorry that your son was hurt and hope that he is better now. Our breakfast program was not buffet style even pre-Covid. I am sorry to learn the hot served breakfast we offer was not to your liking. The number of vouchers is dependent on the number of people on the reservation. The front desk did provide you with the extra vouchers needed for the children. We will check on the charging plugs on the light and fix the problem. Microwaves are available upon request. When you let us know about the printer we did address the problem and provide options for printing the documents then. We did print for you in the morning. The pool is open for our guests, but the hot tub remains closed due to our Executive Health Orders. Please never hesitate to let us know how we can help while you are here as our guest. We always do our best to find solutions to any problems. Safe travels.

"We Loved Our Stay at Best Western Plus Rio Grande Inn!"

5
GailDStorey, Boulder, Colorado 10/03/2021

The Best Western Plus Rio Grande will from now on be the hotel we stay at in Albuquerque. The staff from desk clerks to restaurant chef and servers were exceptional in their professionalism and kindness. The housekeeping staff is obviously wonderful as well, since our room was spotlessly clean and comfortable. We loved the decor throughout the hotel, casual but very attractive in great taste. It appeared that good precautions were taken to protect guests from COVID also.

Rebecca Plutino, General Manager at Best Western Plus Rio Grande Inn, responded to this review
We are happy to hear you enjoyed your visit. The kind words for our team members are greatly appreciated. We look forward to welcoming you back many times over. Stay safe.

"Awesome"

5
vickilmack518, Danbury, Wisconsin 09/03/2021

Wonderful place to stay as a 60+ female traveling with a pet alone cross country. Safe and comfortable. Wouldn't stay any other place. Thank you Best Western for forward thinking and being always above the rest and at a price point even a single grandma can appreciate.

Rebecca Plutino, General Manager at Best Western Plus Rio Grande Inn, responded to this review
Your loyalty and kind words mean a lot to us all. We wish you a happy and safe trip on the road. Until the next time.

"Excellent Service"

5
User 06/03/2021

The facilities were clean and the staff was extremely courteous. I plan to use it again. The building is not new but clean, well maintained, and comfortable. They had dining with good COVID-19 protocols in place.

Rebecca Plutino, General Manager at Best Western Plus Rio Grande Inn, responded to this review
We do appreciate your kind review and your business. It is nice to learn that you felt welcomed here and cared for by our team. Stay well and we look forward to your return.

"Headed to Tucson"

5
Daddyganns, Midland, Michigan 03/03/2021

The B W + Rio Grande Inn meet and exceded our expectations. The property is easily accesseable from I- 40. Location is good walkiing distance to Old Town. Dining on property is also a plus. Breakfast vouchers are a nice change over grab and go bags. Would stayy again.

Rebecca Plutino, General Manager at Best Western Plus Rio Grande Inn, responded to this review
We are happy that you will return to stay with us again. Your business, and loyalty, are greatly appreciated. Stay well and safe travels.

"Nice Hotel"

5
patriclease, Warner Robins, Georgia 02/03/2021

Only there for a night but the room was cleaned and the bed smelled freshly cleaned! Friendly staff. Also free breakfast if you're a best western rewards member! The food was great! Water in shower was nice and hot too!

Rebecca Plutino, General Manager at Best Western Plus Rio Grande Inn, responded to this review
We are happy to learn that you had a good visit with us. Thank you for taking the time to write a review. Your feedback and your business is very important to us. Gracias and safe travels.

"Excellent Stay"

5
michaelmD8765KL, Wichita, Kansas 27/02/2021

I was overnight in Albuquerque one night traveling solo. I wanted a property close to the historic Old Town area of Albuquerque. As I'm a loyalty member of BW Hotels this property was perfect. The guest room was well decorated in southwest decor, offered one cup Keurig coffee and tea in the rooms, plush towels, and all other room amenities including a safe. The Direct TV options were abundant as well. They are back to being able to serve seated breakfast and dinner. They give you a breakfast voucher for free hot breakfast per registered guest or this voucher can be used to take $7.00 off dinner in the restaurant. Their bar is still closed as of 2/26/21, but beer and wine are available for purchase. I walked to Old Town and had a nice sit down lunch at the Church Street Cafe. I had the Old Fashioned Chili Rellenos. I highly recommend this establishment and meal! They were excellent. The hotel sits next door to a service station on historic Route 66 which I actually found quite charming in its location and appeal. The hotel pool is open and the fitness room by appointment, but the spa/hot tub is still not allowed to be opened. I will definitely stay here again as I found the property clean, safe, well appointed, great service and excellent location for this more touristy area. I can't say enough. Thank you.

Rebecca Plutino, General Manager at Best Western Plus Rio Grande Inn, responded to this review
We are happy that you felt safe here and appreciate the comprehensive review. Your feedback and business are important to us. Thank you for being our guest. Stay safe.

"Quiet, Clean and Friendly"

5
stellacolby, orange county, ca 10/02/2021

We were traveling with our dog, so we selected this one for being “pet friendly”. The guy at reception was very friendly and gave us one of their dog rooms and some treats for the dog. The room was very clean with no odors. The floors are vinyl which makes sense. They even provide a dog bed! Beds were comfortable and place was quiet. The restaurant was closed due to covid, but you could order breakfast for pick up.

Rebecca Plutino, General Manager at Best Western Plus Rio Grande Inn, responded to this review
I am thrilled to learn that you enjoyed your visit with us. Thanks for the business and your kind words. Good news is that our restaurant is now open at 25% capacity for dine in service. Stay well and safe travels.

"A little jewel"

5
Jan H, Phoenix, Arizona 08/02/2021

Tucked in right next to I40, this hotel has the feel of a BnB. Personal and friendly service from the entire staff. Breakfast was delicious. The rooms were clean and had all the necessary amenities. Pool and internet available

Rebecca Plutino, General Manager at Best Western Plus Rio Grande Inn, responded to this review
I am happy to learn that you enjoyed your visit with us. Thanks for recognizing our team and the breakfast. We hope you will be back to stay with us each time you are in the area. Safe travels.

"Outstanding Customer Service"

1
wac02fj, Modesto, California 05/02/2021

From call in to check in the customer service was awesome. Very clean and inviting property. We stay there consistently now when we are in the area. The pet friendly is awesome with a good clean place to take the dogs out.

Rebecca Plutino, General Manager at Best Western Plus Rio Grande Inn, responded to this review
Thanks for your kind words and review. We appreciate your business and hope you will be back to stay with us again when in the area. Stay well and safe travels.

"Great place to stay in ABQ!!"

5
User 03/02/2021

We got a late start in making a trip from Colorado to Phoenix and needed an overnight stay. Since we had had good luck with the Rio Grande Inn on a spring break outing,we made reservations. We were traveling during the Christmas break time frame and the folks at the inn were very friendly, but taking every precaution for our safety. Because of COVID, we could not sit in the breakfast area, but could order a delicious breakfast to eat in our room. The restaurant staff provided ALL the needed materials without our even asking! And the meal was great. The room was clean and a cozy place to rest for the night. And the price was quite reasonable! Will definitely head back here again!

Rebecca Plutino, General Manager at Best Western Plus Rio Grande Inn, responded to this review
Your kind review is greatly appreciated. We are grateful for your business and look forward to your next visit. Stay well and safe travels.

"Clean, pet friendly"

4
skylanegal, Leander, Texas 31/01/2021

The hotel rooms and common areas were very clean. We traveled with our dogs and the front desk staff provided them treats and there was a dog bed in the room. I also appreciated that the dog friendly rooms had no carpet. The parking lot area was well lit and felt safe. I would stay here again.

Rebecca Plutino, General Manager at Best Western Plus Rio Grande Inn, responded to this review
We are glad you and your dog had a nice visit with us. We look forward to your next visit. Stay well and safe travels.

"The Place to Stay in Albuquerque"

5
Gretchen B, Los Angeles, California 29/01/2021

We had to make a road trip from Los Angeles to Tennessee and back. On the way out we stayed at a very expensive chic hotel in Albuquerque and on the way back we chose the Best Western Rio Grande. I'm here right now and I'm kicking myself for not staying here before. We got off to a great start with Michael at the front desk - he was kind and efficient and really made us feel welcome. Our room is clean and cozy and quiet. They have a restaurant on-site with lots of fresh, healthy choices to pick up and take to your room so we didn't have to go driving around Albuquerque at night looking for dinner which was a real plus. I didn't catch the name of the gentleman working at the restaurant but he was fabulous. One thing I'd like to mention is that while they do give you a QR code to scan for the menu, they also give you a print version. Thank you! In three weeks of traveling, this was the only hotel to have the foresight to do this. Not everybody wants to faff around with QR codes after a long day on the road and I'd expect it's confusing for some people as well. They also gave us vouchers for breakfast tomorrow morning which looks good. And there are Keurig machines with Starbucks cups in the rooms. I am very pleased. I think this hotel is incredible value.

Rebecca Plutino, General Manager at Best Western Plus Rio Grande Inn, responded to this review
Thank you for being our guest and for taking the time to provide such an informative review. I appreciate the recognition for Michael at reception and am happy that you enjoyed our food and beverage services. Stay well and safe travels.

"Great place"

5
MNRetired2011, Torrance, California 29/01/2021

This is one of our favorite Best Westerns to stay at. The rooms are nice and the restaurant that is inside of the hotel is great. We will usually get the dinner and breakfast at the restaurant. All of our food has been amazing. The only negative I would say is that the area surrounding the hotel is not the best, but with that said I would definitely stay here again.

Rebecca Plutino, General Manager at Best Western Plus Rio Grande Inn, responded to this review
Thank you so much for your loyalty and the kind comments. We look forward to better times ahead. Stay well.

"Super !!"

5
User 23/01/2021

We were hesitant about staying in Albuquerque because of the reputation of high crime, also we had stayed in another Best Western in a city not far from here and weren't very pleased with the cleanliness. We were so impressed with this Best Western Plus, it was convenient right off the freeway, clean, the staff was very friendly, and the breakfast was super! The breakfast was provided by Wild Avocado sooo good! Not just a pastry or granola bar they have quite the selection, we ordered off the menu from our room then they called when it was ready and we picked it up and hit the road. We have our dog that travels with us so it is important to us that we choose a place that has a place for us to take the dog out. They have two dog areas one is a small fenced area where you can take them off lease and the other has a small patch of astro-turf. This will definitely be our go to stop when we are passing through.

Rebecca Plutino, General Manager at Best Western Plus Rio Grande Inn, responded to this review
We are so glad you stopped and gave us a chance. Thank you for your business and the very kind review. We await your next visit. Safe travels.

"Pit Stop Stay"

4
roselyndl, Huntington Park, California 15/01/2021

This was our first time visiting Albuquerque, NM from California. We were on our way to Kansas for the holidays and while on the road we decided to stay over night at a hotel. I called one of their other locations and they informed me they didn't have pet friendly room available. Advised us to call their other location a mile away. Mind you this was at 3 A.M. Arrived at Rio Grande location and the front desk lady was very helpful and provided me a room for a stay for my husband, son and dog. We liked that they had a area for pets to use and provided poop bags. I The bed were very comfy. My only concern was that it was a bit loud but that wasn't the fault of the hotel but of rude guest.

Rebecca Plutino, General Manager at Best Western Plus Rio Grande Inn, responded to this review
I am happy to learn that you had a good visit with us. Thank you for your kind comments. Safe travels and stay well.

"Moving In College Student"

5
User 11/01/2021

This was our first time visiting Albuquerque, New Mexico from Atlanta Georgia. We have a freshmen at University of New Mexico and she was moving in the Saw-loft area. This hotel was the perfect location and price for my family. We have a minimum of three more years here and this will be our stop.

Rebecca Plutino, General Manager at Best Western Plus Rio Grande Inn, responded to this review
Congratulations on your college student. We look forward to becoming your go to place in Albuquerque. Thanks for the kind review.

"Traveling thru"

5
ihave4kids, Cross Plains, Wisconsin 03/01/2021

We were enroute from to Wisconsin to Arizona. This hotel was within the price range we wanted to spend. This was during COVID, the hotel was clean, check-in/out were quick and the hot breakfast was a nice surprise and good. Quick on and off of Hwy 40 too. We will be back.

Rebecca Plutino, General Manager at Best Western Plus Rio Grande Inn, responded to this review
We look forward to welcoming you back. Thanks for your business and the kind review. Safe travels.

"Excellent choice for short or long stay"

5
Diane E, Aurora, Colorado 02/01/2021

The Hotel is right off the highway and highly visible at night. The front desk staff member Zack got us checked in quickly and gave great information about breakfast and dinner in the COVID confines. Our room was well equipped and the area to walk our dog was very convenient. We ordered chips and guac to go the evening we arrived and then had a delicious hot breakfast to go the next morning. The hotel is very convenient to ABQ old town; so we will definitely stay here on subsequent trips from our home in DEN to other points in the SW.

Rebecca Plutino, General Manager at Best Western Plus Rio Grande Inn, responded to this review
I am happy to learn that you had a good visit. Thanks for recognizing Zach for his service. I will provide my thanks to him as well. We value your business and look forward to your next visit. Stay safe.

"Awesome stay"

5
Cathy V, Tigard, Oregon 02/01/2021

We spent one night in this Best Western Inn. Awesome stay from the beginning. Great customer service. Clean room with nice bedding and fluffy towels. Restaurant on-site with quick service. Vouchers for breakfast. We would definitely stay here again and recommend it.

Rebecca Plutino, General Manager at Best Western Plus Rio Grande Inn, responded to this review
Thank for your loyalty and recommendation. We value your business and are glad to know that you enjoyed our team's service. Stay well, stay safe.

"Adorable"

3
User 02/01/2021

The staff is extremely friendly, the hotel is cute and very clean. You get free breakfast that's very good. But I would suggest you asking for a room away from the freeway if you plan on getting any sleep. It's extremely nosy and hard Rest

Rebecca Plutino, General Manager at Best Western Plus Rio Grande Inn, responded to this review
Thanks for being our guest and for the kind words about your stay. I am disappointed to learn that you were disturbed by the noise of the freeway. Just let us know when you make your reservation that you would prefer a room away from the highway. Safe travels.

"Albuquerque NM Rio Grande Inn"

5
highplainsdrifter411, Rockwall, Texas 28/12/2020

A nice big facility, one block from Interstate 40 & close to Interstate 25. Near historic US Route 66 / Central Avenue, and the Rio Grande River in downtown Albuquerque, N.M. The Dog House Drive In, a former filmset for "Breaking Bad" series is one mile away. Starbucks with drive-thru is across the street. Parking lot is generous, elevators to the upper floors. Quiet area, quiet facility. Staff has always been pleasant and helpful here. "Wild Avocado" in-house breakfast café offers one complimentary item daily to each paid quest ( coupon provided by front desk ). No dining inside, takeout orders only, in a nice carry-out package. Rooms are in retro-southwestern decor. Everything worked great. Newer style bathrooms are nice. Quiet area, but a professional security guard watches the main parking lot over night.

Rebecca Plutino, General Manager at Best Western Plus Rio Grande Inn, responded to this review
Thank you for the great feedback and information for other travelers. I am happy you had a good visit with us. We look forward to your next one. Stay safe.

"Great Hotel"

5
Kari B, Bakersfield, California 23/12/2020

We have traveled through New Mexico quite a few times in the last three years and each time we book at the Best Western Rio Grande Inn. I have not been disappointed with the friendliness of the staff, the cleanliness of the room and the great location. I highly recommend this hotel whenever you require accommodations in the Albuquerque area

Rebecca Plutino, General Manager at Best Western Plus Rio Grande Inn, responded to this review
Your recommendation is priceless to us. Thank you so much for your loyalty and the kind words. Safe travels, and Merry Christmas.

"Very welcomed to Albuquerque"

5
User 19/12/2020

I love this Albuquerque Best Western Hotel near Old Town. This was our second stay here and we felt safe and secure here. The staff was excellent and very accommodating. We received fantastic customer service and that rates very high with me. The breakfast was yummy, too. Zack who operated the front desk was an angel. Thank you all very much!

Rebecca Plutino, General Manager at Best Western Plus Rio Grande Inn, responded to this review
We are happy that you came back to stay with us again. Zach is terrific and I will share your compliment with him. I am glad to hear you enjoyed the breakfast and overall service. We look forward to your next visit. Thank you so much. Stay safe.

"One of the best experiences"

5
User 17/12/2020

As long as there's a Best Western, I don't have to concern myself with a place with quality, professionalism and top notch service. I am surprised that it doesn't cost more. I would gladly recommend this place to anyone!

Rebecca Plutino, General Manager at Best Western Plus Rio Grande Inn, responded to this review
Your recommendations are so important to us and a high form of praise. Thank you for recognizing our team. Stay well, stay safe.

"Excellence in Albuquerque"

5
tomhantonsc, Bluffton, South Carolina 16/12/2020

Since last summer I've driven coast-to-coast, around New England, Florida, California the Southeast, and the Southwest. Many with a pet. This BW+ provided the best arrival information in the form of documents, a special bag of treats for our dog, and even thought the restaurant was closed for inside dining menus were part of the arrival package to order to dine in one's room. The breakfast (included) was a full meal NOT a "grab and go" like every other of the 20 hotels we've stayed in over the past six months....this hotel is great and the staff are wonderful!

Rebecca Plutino, General Manager at Best Western Plus Rio Grande Inn, responded to this review
We are very happy to learn that you enjoyed your stay with us. Thanks for your business and the kind review. I will share this with our team. I know it will put smiles on their faces. Safe travels.

"Great experience"

5
User 06/12/2020

We traveled during the covid-19 pandemic and were not sure what to expect during our hotel stay. We were happy to discover that we could order take out from the restaurant for both supper and breakfast. The food was good, also our room was comfortable and pleasant. The Staff were professional and also very nice and friendly as well. Will definitely stay here again.

Rebecca Plutino, General Manager at Best Western Plus Rio Grande Inn, responded to this review
I am glad that you felt safe and comfortable here during these unusual times. I will share your compliments with the staff. We look forward to your next visit. Stay safe.

"Very nice stay."

5
William B, Oklahoma City, Oklahoma 03/12/2020

Very nice hotel. Right off the interstate and easy as pie to get to! Zack at the front desk was awesome. Breakfast was the grab and go, COVID era variety, but not the banana/muffin/granola bar variety. They actually had good choices of real breakfast food!!

Rebecca Plutino, General Manager at Best Western Plus Rio Grande Inn, responded to this review
Happy to learn that you enjoyed your breakfast, stay and service by Zach. We appreciate your business and hope that you will be back.

"Right off I-40 easy in & out"

4
Mike R, Princeton, Texas 27/11/2020

Spent the night here with our 2 dogs, pet friendly with a designated area. Room was equipped with a fridge but no freezer inside it . Room was clean and the wood floor was a great plus even when the dogs are good without incident. Bathroom was clean & shower was nice & hot. Elevators are too small, trying to navigate a luggage cart with 2 suitcases on it was a manhandling necessity. Overall decent stay & staff were pleasant.

Rebecca Plutino, General Manager at Best Western Plus Rio Grande Inn, responded to this review
Your comments are greatly appreciated as is your business. We hope that you will be back to stay with us again when in the area. Stay well, stay safe.

"Totally Felt Safe"

5
User 23/11/2020

In these crazy covid times, this motel did everything they could to make us feel safe by not booking the same room for 48 hours, dining open for takeout and all the staff was very cordial and helpful.

Rebecca Plutino, General Manager at Best Western Plus Rio Grande Inn, responded to this review
I am happy to learn that you had a safe and comfortable stay with us. We are grateful for your business and hope to welcome you back when next in our area. Safe travels.

"Wonderful stay"

4
Stephanie W, Florence, Colorado, United States 15/11/2020

Great room, wonderful Restaurant located inside. Staff very friendly and helpful. Hotel clean and neat. Restaurant clean, neat and great food. Even with the COVID pandemic, stay was comfortable, relaxing and very nice!

Rebecca Plutino, General Manager at Best Western Plus Rio Grande Inn, responded to this review
I am very happy to learn that you enjoyed your visit with us. Thanks for you kind words. Stay safe.

"Great Location and Staff"

5
picasso627, Denver, Colorado 10/11/2020

This hotel is very close to Old Town, a winery and a great pottery store. Also a restaurant on premises for breakfast and dinner. Very helpful, friendly staff. Attractive Southwestern decor. Works well for pets, including separate fenced yard--great idea

Rebecca Plutino, General Manager at Best Western Plus Rio Grande Inn, responded to this review
Thank you for the lovely review and your business. Stay safe.

"Rt 66 trip."

5
Wayne S, Benld, Illinois 20/10/2020

Very clean modern hotel clean, friendly and helpful with information nice rooms good prices restaurant on site food good, lounge closed but sell beer and wine in restaurant well maintained. Laundry facilities on site coin operated bring coins front desk has no bank. Food good, they give vouchers that can use for dinner or breakfast.

Rebecca Plutino, General Manager at Best Western Plus Rio Grande Inn, responded to this review
I am glad to learn you enjoyed your visit with us. Thanks for the kind review. Enjoy your trip and stay safe.

"Ok. Not sure about COVID precautions"

3
Jonathan F, Atlanta 10/10/2020

Well located near highway, which is good unless your room is on the highway side in which case it is very loud. It's a pretty healthy walk to old town proper. Staff, and some patrons inconsistent in masking from what I saw. Sanitizer in abundance though. Room was clean. Ok for the night

Rebecca Plutino, General Manager at Best Western Plus Rio Grande Inn, responded to this review
Thank you for your feedback. We are very diligent in our cleaning, disinfecting, mask wearing and other Covid Safe Practices to ensure the safety of guests and staff. We do encourage all guests to wear masks and have them available at reception as well. I will follow up on your comments, and we will continue to follow all safe practices. We value your business and hope to welcome you back when next in our are. Stay safe.

"Best place we have stayed in Albuquerque"

5
Elayne B, Phoenix, Arizona 14/09/2020

Close to old town, easy freeway access, clean, comfortable and best breakfast we have had during covid. They have a restaurant on site and just have you go to the restaurant for breakfast and order off the menu. Even gave us coffee to go.

Rebecca Plutino, General Manager at Best Western Plus Rio Grande Inn, responded to this review
I am happy to learn that you enjoyed your visit with us. Thanks for the compliments regarding the breakfast. We hope that you will be back to stay with us again. Stay safe.

"Great stay"

5
User 10/09/2020

The Best western Plus was a great stay for the price. Very Clean, great room ,very quite. The morning breakfast was a treat. We were given vouchers that made it more affordable to order just what we wanted from the restaurant menu. The food was great and the server was very friendly and quick.

Rebecca Plutino, General Manager at Best Western Plus Rio Grande Inn, responded to this review
Thanks so much for the kind review, and for staying with us. We greatly appreciate your business. Stay safe.

"An Excellent Choice :: No Resort Fees!!"

5
AJBz, Brooklyn, New York 08/09/2020

Wanted a quiet, romantic weekend in Old Town. Tried a few places, but they TACKED ON RESORT FEES! I don't know about you, but to me this is a bait and switch tactic. If there is free WiFi, don't add $20 to the 'low price' after I click on the site! Give me the total price. And that is why we stayed here! No sneaky additional charges. Got exactly what we expected, clean ,comfortable rooms. A surprisingly good restaurant on site and a free breakfast (or $7 towards your meal). Excellent, efficient staff: check in, housekeeping, and restaurant employees were all stellar. And close to all the amenities of Old Town! Do yourself a favor and avoid all the 'fancy' choices. Your best choice is Best Western Plus Rio Grande Inn!!

Rebecca Plutino, General Manager at Best Western Plus Rio Grande Inn, responded to this review
We are delighted to hear that you had a great romantic getaway with us. We hope you will repeat the fun again soon. Stay well, stay safe. Thanks for being our guest.

"If I could give a 10,I'm I would!!!!"

5
nicole9993, Grand Rapids, Michigan 03/09/2020

Came down to spend some time with my son who is in the Air Force. I am beyond impressed. First the daily rate is very reasonable. The rooms are so clean and well decorated. Bathrooms are very nice. 7$ vouchers per person, per day for food! I am unbelievably happy that we are staying here for four days. I would stay here again and again. Oh and the staff are helpful and pleasant! They truly care!! Wish the pool was open but Covid shut it down.

Rebecca Plutino, General Manager at Best Western Plus Rio Grande Inn, responded to this review
Thanks so much for the kind words, and your business. We wish the pool was allowed to be open as well. Hopefully, it will be open again soon. We look forward to your next visit. Stay well, stay safe.

"1 of the Better Places to Stay in Albuquerque NM"

5
cotuffgirl, Centennial, Colorado 02/09/2020

I travel to Albuquerque for business. I have tried a number of the hotels there. This one is definitely one of the better ones to stay at that is within per diem. I did rate the sleep quality low due to other guests in the hotel that could not keep their noise level down. Unfortunately, hotels can control other impolite guests.

Rebecca Plutino, General Manager at Best Western Plus Rio Grande Inn, responded to this review
Thanks for staying with us and for your feedback. I apologize that there was a noise problem. Please never hesitate to let us know about any issues. We will do our best to resolve them to your satisfaction. We look forward to serving you again.

"Great Location and Friendly Staff"

5
Chienhuah, Rochester, New York 25/08/2020

The facility is within walking distance to Old Town, many restaurants and gas stations nearby. The Petroglyph monument is within 10 -15 minutes drive. Both the staff from the front desk and kitchen are very friendly and respectful. Zack at the front desk offers us room upgrade and he and another front desk staff give us a couple recommendations of attractions to visit. The breakfast staff is so sweet and respectful as well. Overall, it is a pleasant experience staying here.

Rebecca Plutino, General Manager at Best Western Plus Rio Grande Inn, responded to this review
We appreciate your kind words for our team members. I will share this with them and provide my thanks as well. I am happy to learn that you did enjoy some of the nearby attractions. We value your feedback and wish you safe and happy travels.

"Quiet Stay"

5
shirlee2020, Portales, New Mexico 15/08/2020

The Rio Grande Inn offers nice amenities with wonderful pillows. My stay was very quiet and relaxing. It is in a wonderful location near old town Albuquerque. The staff was very friendly and kind and helpful.

Rebecca Plutino, General Manager at Best Western Plus Rio Grande Inn, responded to this review
I am happy to learn that you enjoyed your visit with us. We hope to welcome you back and have more amenities in play soon. Stay safe.

"Good Lodgings, Moderate Price"

4
William C, Parks, Arizona 14/08/2020

We spent several days at the Best Western Plus Rio Grande in late July, 2020. We found comfortable and clean, with services truncated as required in response to the COVID 19 contagion. The staff was friendly and accommodating, but, unfortunately, some of the usual amenities were unavailable. These included the pool, the restaurant and the bar, any of which would have made our stay more enjoyable. Breakfast was provided as a compliment, but we were required to order it from our room, then pick it up, masked and distant, to carry out. I expect we will book our room at the Best Western Rio Grande again, once travel to New Mexico becomes viable again.

Rebecca Plutino, General Manager at Best Western Plus Rio Grande Inn, responded to this review
Thank you for your kind comments and your business. We hope to have amenities back soon. Stay safe.

"Excellent stay, once again - coronavirus meal services outstanding"

5
Tobejs, Vista, California 14/08/2020

We have found this hotel to be both well maintained and in a good location for visiting Albuquerque. What was special this time, during coronavirus restaurant closures, was the on-property restaurant offering a full takeout menu for dinner (including beer and wine) and breakfast. Process: Call extension and order, then get a return call when food ready. Pick up at restaurant station next to lobby (everything is coronavirus protected, including plexiglass barriers and masked employees who were both friendly and helpful).

Rebecca Plutino, General Manager at Best Western Plus Rio Grande Inn, responded to this review
We are so appreciative of your loyalty and the kind comments about the restaurant. We hope to welcome you back many times. Stay safe.

"Excellence Front desk and staffs.."

5
NokKoster, San Francisco, California 02/08/2020

With the traveling with pet this is new stay for us with Best Western Brand. They accept pet with minimal fee. We start our trip and keep driving then booked hotel while we arrived. ( on the app of course) Good with the price and quality but Customer Service make it difference. As you know if hotel nice but CSR is bad will ruin everything. Zach is very kind and helpful. He is care and sincere. Thanks,

Rebecca Plutino, General Manager at Best Western Plus Rio Grande Inn, responded to this review
Thank you for staying with us and for the kind review. We look forward to your next visit. Stay safe.

"Location scary"

2
486shawnab, Kansas 30/07/2020

The pool was closed due to Covid and that was the whole reason we chose this place. After checking in and finding this out, we found out there was a discount. When I called the desk clerk about it, she said we should have said something during check in. Hmmmm.... we didn't know the pool was closed or anything else. Sooo.. I guess I should be psychic. Then we asked about a to-go breakfast and we were told it was only for members??!!! Which I have been for longer than 14 years but she said it to my husband and he was flabbergasted on what to say. I would not recommend anyone to stay here or this area. It's close to Old town but driving 15 minutes to stay in a safe area is more than worth it!!

Rebecca Plutino, General Manager at Best Western Plus Rio Grande Inn, responded to this review
Thank you for your review. I am disappointed to learn that you did not have a good experience with us. We provide a letter at check in (upon request), it is posted at the reception stations, that explains our limited operations due to Executive Orders of the Governor of NM. Unfortunately, the pool and spa are closed now, as is dine in restaurant service. Our rates are discounted due to this situation across the board. Your membership did not show up on the reservation, but if you mentioned being a member and booked with BW or the hotel directly we will gladly post the points earned and provide the benefits. I apologize that we did not exceed your expectations as is our goal. Stay safe.

"Where is the Plus?"

3
Solfulwmn, Palo Alto, California 09/07/2020

Room was dated, beds soft, bitten by an insect the first night. Housekeeping slow to respond. No discount offered for pool and jacuzzi closure ( guests should be notified of the closure at time of booking) shuttle ban not offering airport rides do to covid? If Uber and Sandia Tram van provide rides then why not Best Western? Gym open by appointment only for disinfecting in between each individual. The hotel seems more like an overnight pit stop then vacationers. Fortunately we were able to check out one day early without penalties...Thank you.

Rebecca Plutino, General Manager at Best Western Plus Rio Grande Inn, responded to this review
I appreciate your comments and frustration with the restriction on available amenities. In NM per Executive Order of the Governor the pool is closed, restaurant service is restricted to 50% and the gym is closed. Our rates have been lowered due to the restrictions. Our guest rooms and public spaces were recently updated. I will share your comments with housekeeping and we will work to do better on the response time. Please accept our apology for not meeting your satisfaction. Stay safe.

"Great Hotel, Near Old Town Albuquerque"

4
ccassady2020, Chester, South Carolina 30/06/2020

We stayed one night on a West Coast Vacation. Great hotel, friendly staff, and clean room. We walked to Old Town and loved it there! Even though many of the shops weren't open due to COVID, Old Town is a must see! The Best Western Plus is a much cheaper and better alternative to some of the more expensive hotels in the area. Would definitely recommend again!

rebeccap505, General Manager at Best Western Plus Rio Grande Inn, responded to this review
Thank you for your recommendation. We appreciate your business and look forward to welcoming you back under better circumstances.

"An amazing one night"

5
User 29/06/2020

Everything was top notch from check in, dinner, and the room was super cute. The only down side was the pool being closed due to COVID. Breakfast was great as well. I really liked the fact it had an actual restaurant. Keep up the great work!!!

rebeccap505, General Manager at Best Western Plus Rio Grande Inn, responded to this review
Thanks for your kind words. We appreciate your business. Stay safe, stay well.

"Great value, beautiful hotel"

5
anthonye863, Clovis, New Mexico 25/06/2020

We were very impressed with this hotel. The location couldn't be more ideal, 3 blocks from Old Town, right off the highway, and next door to a winery and a very nice bar and grill. And unlike most newer hotels, the decor is BEAUTIFUL! Staff was so very nice, and service was excellent. The rooms were very clean and comfortable. They have a wonderful restaurant downstairs, but we weren't able to try their lounge since it was still shut down due to Coronavirus, as were their other facilities. But we will return! And hopefully it'll be fully open. Thanks for such a pleasant experience!!!

rebeccap505, General Manager at Best Western Plus Rio Grande Inn, responded to this review
We look forward to your return. Thanks so much for the kind review and your business.

"This Best Western is the Best"

5
Karl or Lynne B, Parker, Colorado 22/06/2020

This Best Western is right off the freeway I-40. Easy access for U-Haul trucks, autos pulling trailers etc. Large parking lot in the rear. Very clean rooms and great staff. The on site dining was great. We had Mexican Food and it was 5 star. Breakfast was also very good, we got a breakfast burrito to go. We were driving from Phoenix to Denver with a moving truck. Karl

rebeccap505, General Manager at Best Western Plus Rio Grande Inn, responded to this review
Thanks for staying with us and for your loyalty to BWHR. We appreciate you. Stay well, stay safe.

"Some Considerable Pros and Cons"

3
Faithina, Los Angeles, California 10/06/2020

Staying for just one night while passing through the state. The pros are that the room was very clean. It was really nearly spotless, which is rare. There is also a Starbucks directly across the street, which is nice. Given the age of the hotel, the room is in pretty good shape. Beds were ok. Not the worst I have ever slept in, but definitely not the most comfortable. The pillows were nice and the linens were very clean. The furniture was in good shape and was really well made for an inexpensive hotel. The bathroom was spotless and had nice toiletries—not your standard, cheap shampoo and conditioner. They even put a non-slip mat in the bathroom for use in the tub, which was unique and a nice touch. Cons: As soon as we stepped off the elevator we were hit with the overwhelming smell of marijuana. It was so strong and persisted the entire night. I left the room several times and each time it got stronger. My first impression upon smelling it was that I had booked the wrong hotel. Especially considering how incredibly dark and dated the halls were. It was an unsettling feeling. I don't care what people do in the privacy of their own homes, but out of courtesy to other paying guests, this was a big, big turnoff. The lobby also smelled a little like bug spray. The rooms are pretty small and also dark and dated. The pictures made the place look a lot nicer and more updated than it actually is, though, so that was a bit of a disappointment. The air conditioning unit was very loud, and so too was the road noise from the interstate. One more little annoyance was that every time our room refrigerator cycled on, the TV would turn off and back on very briefly. Not a huge deal, but after a while it became somewhat irritating. The bathroom was also really small and dark, but again, super clean, and that is more important than the size. I maybe wouldn't stay here again because of the cons that we encountered and observed, but the cleanliness of the room was really impressive and I am hardly ever able to say that. Housekeeping staff deserves a lot of credit for their hard work. In a pinch or for a brief stay, the cleanliness of the place makes it worth a try. You could definitely find worse places to stay for the night.

rebeccap505, General Manager at Best Western Plus Rio Grande Inn, responded to this review
Thank you for your detailed comments regarding your visit with us. I apologize that there was an odor of marijuana in the corridor. We are a 100% non smoking hotel and do not permit smoking of any type. If we are aware of a problem we do address it quickly. I am happy to learn you found your room clean and the location good. I will have the refrigerator checked and any problem resolved, same for the HVAC. We appreciate your business and hope that you will consider staying with us again when in the area. Our location is great and hopefully we will be able to offer our full set of amenities soon. Stay well, stay safe.

"Covid-19 pass through."

4
Regina R, Kansas City, Missouri 08/06/2020

I was passing through traveling home during the Covid-19 time frame. Called early evening to see about a room and they were able to help me out for the night. The gentleman at the desk was very helpful and professional. I was able to order food and pick up at the restaurant as it was late in the evening. Food was delicious. We were not there to be able to see or use the pool *Covid-19* but do know they have one. They had security at night that did a walk through the hotel. We did eat in the restaurant in the a.m. and the food was good. Easy check out as you just drop your cards off at the desk. There are numerous things to do around and near this Best Western just wishing we could have been visiting when all things were open.

"Stop and enjoy"

5
Clang49, Brookville, Indiana 07/06/2020

The personnel and all staff I encountered were professional, courteous and helpful. Rooms were big, clean and tastefully decorated. Restaurant was out of this world delicious, had breakfast and dinner.

"Pros and Cons"

4
User 03/06/2020

Pros: The staff were very good. It was easy check-in and check-out. The cleanliness of the room was outstanding. Due to the Covid-19 the staff could not enter the room while we were there so we made an appointment for when we would be gone. I appreciated they were taking precautions to protect the staff. Cons: The room ran out of bath tissue and there was not an extra in the room. They offered that we could come to the desk to pick up a roll or wait for the appointed room service time, so this is actually a con for the room but a pro for the service. The bathroom does not have a fan. That can become a bit of a problem when you have several people in the room.

"Great hotel"

5
Justin D, Lake Tahoe (California), California 03/06/2020

I'm a best western diamond elite member and I've been to over 200 best western hotels across the country, this hotel was great stay probably one of my top 10's, the thing I didn't agree with in the morning was they charge for Grab and Go's which all the best western's I've been to never have, so I was surprised to see that they charge for that, A grab and go usually comes with a bottle of water, fruit of some sort and a power bar but maybe there was more to these one's were they needed to charge you 7 dollars for one, anyways thanks

"Great job!"

5
User 30/03/2020

We had to change our travel plans at the last minute. We book our room quickly and at a reasonable price. The check in and check out were seamless. They staff were so nice and accommodating. The restaurant was also good.

rebeccap505, General Manager at Best Western Plus Rio Grande Inn, responded to this review
We are glad circumstances brought you to stay with us. Thanks for the kind review. We hope to welcome you back when you are next in the area. Stay safe.

"Terrible Wireless Internet"

2
G B, Saint Paul, Minnesota 25/03/2020

A disappointing Best Western hotel. property. We stayed in room 339 which faces west and there was a significant amount of road noise throughout the night. We had a terrible experience attempting to access the Internet with two iPads, an iPhone and android phone. I complained to the front desk and was told to do a shutdown and restart on each piece if equipment. This was not the fix. I did get the iphone to connect once in the lobby, but couldn't access the Internet after turning on the VPN. Also, no password is required to login to their Internet, so a person has to assume this is a very dangerous web site to access. The wall light between the two queen beds didn't work and the toilet when flushed was very noisy.

rebeccap505, General Manager at Best Western Plus Rio Grande Inn, responded to this review
I am very disappointed to learn that we did not provide you with a good experience. I will follow up on the Internet connectivity and resolve any issue. I can assure you our security for the Internet is sound and current. I apologize that there was a problem, and we did not resolve it while you were here with us. I will follow up on the light and toilet. Your feedback is important to us and used to help us do better. Stay safe.

"My review."

5
danniescott, Sabetha, Kansas 21/03/2020

Very friendly and helpful check in and out. The access to the motel is a little hard to drive in and out of. Nice to have a restraint connected to the motel. Back in the 60's I thought that all Best Westerns had a cafe near or attached.

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
Hi from the Best Western Rio Grande in Albuquerque. We do have a restaurant at the hotel, but services are just take out at this time due to COVID-19. Thanks for staying with us and the kind review. Stay safe.

"WONDERFUL hotel"

5
bj w, Dallas, Texas 20/03/2020

This is a new, clean, and trendy hotel. The staff are friendly and efficient. Hotel is close to the hospital and I-40. Great care was taken with cleanliness. Breakfast, as usual in BW Plus, is excellent!

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
Thanks for your kind review. Stay safe.

"Lovely hotel"

5
madamehughes, las cruces, nm 14/03/2020

Despite its age, the hotel is kept in excellent condition, lovely decor in common areas and in room, bathroom is clean with everything in working order, staff from manager to cleaning employees are very helpful and courteous, breakfast was good with enough selections (paid a little extra over vouchers the hotel provided). Fitness and business centers were a bit small but had everything I needed. The bed was very comfortable and the room spacious. The clock didn't work but was replaced right away, I had help the first afternoon gettin the Keurig to work for tea, but it didn't work for coffee the next morning. Overall a great experience.

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
We appreciate your feedback. Thanks for the kind review. We will check on the coffee machine. We hope to welcome you back when you are next in the area.

"Exceptional Pet (dog only) friendly Stay"

1
User 13/03/2020

The Best Western Plus Rio Grande Inn is one of the best Best Western Pus we've stayed in. It is pet (dog only) friendly and has excellent dog accommodations They offer custom prepared and served breakfast as compared to typical fast food self serve offerings. Security is excellent with a well lighted parking lot and a walking security person at night.

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
Thanks for the kind review. Hopefully, you meant to give us 5 bubbles :).

"Impressed!"

4
Captain_Hangry, Lubbock, Texas 10/03/2020

This hotel was excellent. All of the staff were fantastic, the room was clean and pleasant, and a sit down breakfast offered until 11am was included each day (you could also put the voucher towards any meal in the restaurant)! My only complaint at all was the water temperature. It was always fluctuating. It's difficult to take a shower when it's constantly going between scalding and ice cold. Otherwise, I would give this hotel 5 stars, hands down.

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
I am sorry about the water temperature fluctuation, and will resolve the problem. Your kind review is appreciated. Thanks for being our guest. We look forward to your next visit.

"Stopover in trip."

4
DrMAG, Escondido, CA 10/03/2020

Stopover for car club trip to Utah. Rooms were good. There was easy access to restaurants for meals. Nice patio 'get together' in the afternoon. Easy access to gas stations, freeway, etc. Pool was closed for maintenance, but weather was good.

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
Thanks for your review, and your business. Safe travels.

"Room Service"

5
ceciliarZ7109XG, Amarillo, Texas 08/03/2020

Cynthiel was very helpful and a very kind person, so professional, The room was very clean, and the staff are very nice and friendly. I'd be happy to come back, with people like Cynthiel, it's good to be back.

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
I am happy to learn that you were pleased with the cleanliness of the room. I will share your compliment and provide my thanks. We look forward to your return.

"Ask for Jasmine in the Wild Avocado restaurant to serve you."

4
U8395QVnancyg, Princeton, Illinois 02/03/2020

The BW+ Rio Grande Inn is older, but clean with all of the amenities you need. It is within walking distance of Albequerque old town. Definitely a +. We received a voucher for breakfast in the Wild Avocado. We were served by a charming young lady named Jazmin. Rio Grande Inn is blessed to have her. I definitely recommend this BW+ as a convenient economical stop.

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
We value your recommendations and appreciate your business. I will let Jazmin know of your kind words and provide my thanks. Your business is important to us.

"Went of their way to make experience special "

4
lreid46, Hartford, Connecticut 01/03/2020

This trip was for a celebration of life. The Rio Grande Inn went out of their way to make us feel welcome. I arrived on the red eye and was pleased that I had a cookie and heart warming sentiment left for me. The room is clean, spacious and had a refrigerator and safe. I felt safe with card access to outside doors except lobby. They do have rooms that allow dogs. I saw a few dog being walked in the dog area. I never heard a dog. The king sized bed was comfortable and so were the pillows. I was able to use free WiFi and the desk internet cable for my computer. They have vouchers for your choice of 9 breakfast or you can use towards dinner. The Wild Avocado is their restaurant that had really good red chili sauce. The remembrance was held in the lounge. The appetizers and cheese cake was tasty. Drinks were reasonably priced. I was very happy with my stay and great service.

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
Thanks for the kind review. We are happy you had a good visit with us.

"Thursday evening senior dance!"

5
User 28/02/2020

The hotel is nice. We always stay here when we pass through Albuquerque. Clean, great breakfast, great service! The added bonus of wonderful music and dancing in the bar from 6-8! Outstanding! This year we planned our trip around Thursday night!

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
I am so happy that you enjoy listening to and dancing to Ray and Eva's music. We appreciate your repeat business and hope to see you again next year. Safe travels.

"Fun, New Mexico Best Western"

5
User 27/02/2020

This is a great Best Western Hotel for the price. It has a very nostalgic New Mexico feel to it. The restaurant has an excellent choice of New Mexican Cuisine. Service is very good. The bar is small and intimate with local microbrews. I will definitely stay there again.

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
We welcome you back! Thanks for being our guest and for the kind review.

"Great Hotel, Great Location"

5
User 23/02/2020

Good value for what you get. It's clean, quiet, and comfortable. We stay here every time we come to ABQ. Everyone is nice, the breakfast is good and fast. The parking is secured. It's close to Old Town.

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
We are delighted to learn you enjoyed your visit with us. We hope that you will be back when you are next in the area. Safe travels.

"A compete and pleasant surprise"

5
User 15/02/2020

SO MUCH more than we expected! Clean, neat, well-appointed. Staff outstandingly friendly. Affordable. Centrally located. The complementary meals were delicious and served by a waiter who could double as a tour guide.

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
We are happy that we exceeded your expectations. Thanks for the kind review, and for the compliment for the server. We look forward to welcoming you back when you are next in the area.

"Very clean and updated!"

5
ocwest2019, Las Cruces, New Mexico 13/02/2020

Very nice hotel. Convenient location. Clean and updated. The pet friendly room very spacious and close to the exit that leads to the pet area. The room I had backed up to the Interstate. It was a little noisy in the evening, but quieted down at night. The staff very friendly and helpful. The onsite restaurant had great food at a reasonable cost. The breakfast was also good. You could chose a sit down or a grab bag. Also was given a voucher for a free breakfast. There were several choices to pick from. I will definitely stay here again next time I'm in Albuquerque.

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
Your kind review is greatly appreciated. We are glad you enjoyed your visit with us. We look forward to your return.

"Made our unexpected stay very comfortable"

5
JoeCarol R, Colorado 03/02/2020

We had an accident right outside of Albequerque and our car had to be towed. The person at the garage suggested the Best Western Plus Rio Grande Inn, since we had no idea of any hotels in the area. How lucky we were! Wonderful place to be "stuck" in for 3 days. Zachary at the front desk was warm and welcoming; all the other front desk folks we dealt with were the same. Our room was very clean and comfortable. Looks like it was just recently refurbished. Would absolutely recommend this hotel to anyone.

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
Your recommendation means the world to us. Happy your car is back in business. We look forward to your next visit. Thanks for recognizing Zachary.

"Affordable, clean and convenient"

4
ksr0b5, Long Beach, California 28/01/2020

The Best Western is near old town Albuquerque, walking distance to some parks, old town and museums. I travel for business and it is always nice to stay somewhere in which it is possible to get outside and take a walk (instead of a windowless fitness center). There is a restaurant and lounge onsite (they make a yummy marg).

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
Happy to learn you enjoyed your stay in Old Town. Come back and see us again. There is so much to do in our area. Safe travels.

"Greatest secret in Albuquerque"

5
User 22/01/2020

Wonderful staff greeted us and gave us a great room. Room was so nice with all the amenities we needed. A restaurant right onsite made this our favorite place for a one night stay. Happy Hour bar with snacks started off our evening. Local mexican food was good but they also had steaks plus, all the food was excellent. Breakfast next morning with our coupon well I had to have a pancake with my egg, but there was plenty on the menu besides this. All in all I would recommend this place if you are coming to Albuquerque anytime soon. Easy off and on I 40.

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
Your business and nice recommendation are greatly appreciated. Thanks for the review and safe travels.

"Nice little stop over"

3
sandire67, Aurora, Colorado 22/01/2020

I was in town for only 1 night, but I'd say, overall, it was a good stay. I had a minor hiccup with a room, but it was quickly & efficiently corrected. All staff that I dealt with, were very kind, informative & on top of their game. Definitely a good team. Kudos to Michael, Kimberly, Zinnia & Dominica at the front desk, as well as John & Emma in the dining area. Thank you for all you do!

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
Thanks so much for the kind words for our team. Your compliments are shared with them. We look forward to serving you again.

"Oasis in Albuquerque"

5
User 19/01/2020

Making the reservations over the phone was excellent. So surprised that my dad and I plus my dog were given welcome bags because we were members. I was a member at another brand but never received anything like this. Staff were welcoming and friendly. Dad had trouble with tv but was fixed easily and quickly. Felt safe in parking lot- old town was down the street. Would've loved a hot tea bar - even with coffee maker in room- nice touch, but something to go to and get. Loved the dog menu to order from. A wonderful place to stay the night.

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
We are so happy to learn that you and your dad, and pet, had a good visit with us. Your business and the kind review are greatly appreciated. We hope to see you again. Safe travels.

"Comfortable"

4
Randy2353, North Palm Beach, Florida 15/01/2020

A nice clean hotel. Plenty of parking, clean rooms nice grounds. Service was good. Convenient off interstate. Nice decor. Good breakfast and also has a little bar with appetizers. Has a decent sized pool with a garden.

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
We are happy that you had a good experience with us. Thanks so much for your kind review. Safe travels.

"Our brief home away from home"

5
User 12/01/2020

We recently had our home repainted. We were required to move out until the job was completed. We decided to stay at the Best Western Plus Rio Grande Inn. Our overall experience was that in our own city there is an Inn that provided nicely appointed, clean rooms at a reasonable price, free breakfasts served by friendly and efficient staff. We had our dinner there every evening while at the hotel (01/02/20 to 01/08/20). Their desk staff was friendly and professional.. We are going to recommend this hotel to friends and family when they come to Albuquerque.

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
Thank you so much for picking us for your place to stay in Albuquerque. I am happy to learn we did not disappoint. Your recommendations will be greatly appreciated. Hope the painting job was a success. Don't be strangers at meal times.

"Surprise repeat stay"

5
SDPhoto, South Dakota 09/01/2020

We had stayed in Albuquerque seven years ago, but could not remember where other than it was a nice place. We made our reservations here from the car as we traveled west. Imagine our surprise when we pulled in and realized this was the same place! Very convenient for interstate travelers and not far from downtown and the Route 66 attractions. We have enjoyed both our stays here! The only downside is the traffic noise from the interstate, but that's not too bad.

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
Thanks for remembering us after 7 years. Happy to learn that you had a good visit with us. Thanks for your business. Don't wait so long to come back.

"Beautiful hotel"

5
User 07/01/2020

Our family enjoyed our stay and the staff were pleasant, helpful and kind. We will be staying again when in town! The on-site restaurant was good our server was friendly and quick. The room was comfortable and the internet for a hotel was great. Our daughter had online school work due and had no issues with the WiFi.

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
I am happy your family had a good visit, and that you will be back. Happy new year to you all. Thank you.

"Good Value"

4
Deanna M, Juneau, Alaska 05/01/2020

Very convenient next to I40. Be prepared for an immediate turn into property if coming eastbound. Onsite restaurant opens early, has a varied menu and prices are fair. Margaritas are excellent. Rooms well enough appointed and clean. Staff is pleasant and quickly responsive to requests.

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
Happy to learn you enjoyed your visit with us. We hope to welcome you back when you are next in the area.

"Great Place!"

5
vjdykes, Klein, Texas 04/01/2020

Great location. Extremely clean. Nice decor. Staff was professional and accommodating. Their restaurant was clean, breakfast menu and food was wonderful I'm definitely staying here again. Highly recommend.

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
We look forward to your next visit. Thanks so much for the kind review and your business.

"Rio"

5
wcastillo78, Kaibito, Arizona 01/01/2020

I stay at this hotel whenever I come to town and everything is always great. Absolutely no problems with this place and will recommend this hotel to anyone. Simply Awesome!, The staff is great and always accommodating.

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
Thank you so much for everything! Happy New Year,

"Overall great"

4
Curiosity42680756091, Boulder, Colorado 31/12/2019

Rooms looked clean, queen suite had no microwave, beds were very comfortable. The bar had New Mexico beers on tap, I recommend you check that out! Noise from outside was minimal. My one grievance is that there should be an equal number sets of toiletries for the number of people in the room.

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
Thanks for your review and for being our guest. We do have microwaves available upon request. I apologize that there was an issue with the sets of amenities in the room. Hopefully you let us know to bring you up whatever you needed.

"Friendliness and location outweighed Dated Rooms"

4
User 29/12/2019

Immediately off the I 40/Rio Grande Exit and felt a tad awkward parking at first, but plenty of parking in the rear and gated, felt safe. Hotel is a bit dated and the bed was so-so. Room decor was fine, it was more the dated carpet. But live music in the lounge was fun. Staff was amazingly friendly and attentive. Price includes breakfast and hot tub was in use. Nothing funky or untoward took place. Felt safe and the stay was cheap at about $100 all-in.

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
I am glad to learn you felt safe, comfortable and well taken care of with us. Thanks for being our guest.

"Excellent 2 night stay"

5
johnjjump, Saint Louis, Missouri 23/12/2019

Wonderful room and value for the money. Staff was extraordinarily good to us. Great breakfast as well. We stayed two nights with our pets. That's a big plus for us. It is within an easy walk to Old Town as well. I was able to walk to a Catholic Church on Sunday. I'll stay here again!

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
We are so happy you had a good time with us and enjoyed the area. We look forward to your return. Happy holidays and safe travels.

"Love this hotel"

5
dandjhartman, Fort Smith, Arkansas 19/12/2019

Very clean, friendly staff, comfy beds, great breakfast. Love the decor. Easy to hop off interstate and you are there. Right down the street from historic Albuquerque. Walking distance to restaurants & Starbucks. They serve at front desk all-day cold, fresh, lemon infused water & hot coffee.

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
We really appreciate your kind review. Thanks so much for your business.

"Stop over"

5
User 16/12/2019

We loved the shuttle service to Old Town and the staff were great! The breakfast was the best we've ever had at a Best Western! I'd definitely stay here again. The downfall was getting there, getting to parking is a bit difficult , actually confusing, because you turn in to what looks like a restaurant.

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
We appreciate your feedback and are very happy to learn that you will be back. Thanks for your business. Safe travels.

"Best Western Quality with Southwestern Style"

5
kendrickconor, Las Vegas, Nevada 13/12/2019

Hotel has a unique style with southwestern touches. Staff and amenities were great! No continental breakfast offered, but the hotel restaurant is actually pretty good, and there are great options in the surrounding area.

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
Thanks for being our guest. We are glad to learn you enjoyed your stay with us. We hope you will be back.

"Great Location"

5
roberti978, Lumberton, North Carolina 10/12/2019

Stayed here over Thanksgiving. Clean, pet friendly and secure. Staff was very helpful. Room had a pet bed for our dog. Even had a treat for him when we checked. Breakfast was awesome as well. Location was near I/40 which was convenient for us. Highly recommend.

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
Thanks for your recommendation. Your business is appreciated.

"Birthday trip"

4
User 08/12/2019

We both love old town and this motel is located in the perfect spot! The motel is showing its age but it still has charm. It really needs electronic device plug ins. I forgot my plug in for my phone chargers and I had to share with my husband.

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
I use your comments to help us improve. Thanks for returning to stay with us. Happy Belated Birthday.

"Speechless"

5
User 08/12/2019

I was treated so well! The food the paint the parking but best of all the employees. Cant praise them enough. Location is excellent and easy to find from the freeway as well. Had a burrito for breakfast as too. So inexpensive. The coffee! Mmmm

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
We are delighted that you had a good time with us. We look forward to your next visit. Thanks for being our guest and for the review.

"Albuquerque convenient!"

5
eileenc602, Austin, Texas, United States 04/12/2019

Predictable, conveniently located comfort in Albuquerque! Welcoming staff, comfortable amenities ( lovely rooms, summer/winter pool, fitness room, restaurant) always well-maintained! All this at a reasonable price!

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
Thank you for staying with us. We appreciate the review and your business.

"Great stay"

5
ada11s, Vancouver, Washington 26/11/2019

All was well here, clerks were friendly and very helpful. There was no microwave in the room but the clerk heated up our food for us and used a real plate and flatware. Breakfast was with a voucher in the restaurant inside the hotel and it was good. There was a bar but we didn't use it. The room was great. We had no problems. Clean, comfortable, roomy, with enough outlets and a good internet. I'd stay here again

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
We are happy to learn you will be back. Thanks so much for the nice review and your business. Happy Thanksgiving!

"Driving to Colorado"

4
User 25/11/2019

Good food in Cafe, friendly staff. Next time I would request a room far from the highway. The highway noise kept me up most of the night. Exhausted from driving rest was important for me and my family.

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
Thanks for your feedback. We hope to welcome you back when you are next in the area. Happy Thanksgiving!

"Loved our Stay .. never fails at BW"

5
therivs, Sturgeon Falls, Canada 24/11/2019

Came in from Canada for a Breaking Bad tour and found this place very close . Right off the highway, the reception was great and quick. The beds are very comfy with 4 pillows each and coffee maker in room. The shower had a strong stream and refreshing. Strong wifi and free parking is a bonus. The breakfast voucher was a plus instead of a make yourself buffet type breakfast. The restaurant is called Wild Avocado and the ordered breakfast had many options. It was very good. The night before we actually went around town to look for a place to eat and ended up at the hotel restaurant Wild Avocado and we loved our meal served by great staff. I had a burger and fries while my wife had Fajitas and she loved them. She could only eat two so I helped her eat out n the third one... very good. Prices were very reasonable also... Great place to stay. Our room was 445 and it was close to the highway so you hear a little of the traffic.. if you would like it quieter, ask for the other side. Yes, I would stay here again!

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
Your recommendation and kind review is greatly appreciated. I am happy you had a good visit with us. Thanks for being our guest.

"Iz and Brian were awesome!!"

5
935robynf, Fort Smith, Arkansas 24/11/2019

Great location off I-40 and to walk to Old Town. We had a mixup in our reservation and Iz was on it. The room was comfortable and the breakfast at the connected restaurant was delicious. You get a voucher as a BW member (plus the best rate) And Brain took good care of us. We will be back!

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
Happy to hear that we took care of you. I will share the compliments with Iz and Ryan in the restaurant. We look forward to your return.

"Enjoyed our Stay"

4
530IngyB, Myrtle Beach, South Carolina 20/11/2019

Stayed 1 night during a road trip. The staff at check-in welcomed us as rewards members and were extremely friendly and professional. Our room was great, with internet service and breakfast included. We rec'd coupons for breakfast and didn't quite understand why at the time. Turns out the hotel has a retaurant/bar attached, so we used our coupon for a made to order breakfast. It was very good and service also was great. Nice quiet and clean hotel and would recommend at any time. And we were within walking distance to old town Albuquerque.

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
We are happy to learn that you enjoyed your visit. We hope you will be back to stay with us again when in the area. Safe travels.

"BW Plus in Albuquerque"

5
User 18/11/2019

There were 4 women, 2 sets of sisters traveling to AZ to visit families. All of them wanted to stay at hotels that had easy access to I-25 and I-40. Of course, everyone wanted their "Hotel points". I suggested BW and they were all saying no. When we had turned on I-40 headed West, their hotels were all expensive or sold out due to a State Football Tournament in New Mexico. BW + had availability and the price was right. I think that the reason it was not sold out was because the street the hotel is located on "Rio Grande" was under construction and it made it difficult to get into. Needless to say, we were all very pleased with the hotel. The interior was really decorated nice with native american indian artifacts and art work. We all made reservations before we left to stay there on our return trip.

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
We are happy to learn you made the right decision. Thanks for letting us know. We look forward to your return.

"Excellent waiter and welcoming staff"

4
User 17/11/2019

I am staying here for business. The hotel is good, the staff is very welcoming and ready to help. The breakfast staff at the Wild Avocado restaurant is good but what makes it great is our server Jonathan. I am accompanying a group of people from Africa and Jonathan is so patient with them, very understanding and works with them as they are trying to understand the menu. His professionalism is outstanding. And on top of it, he has a very positive attitude and a great smile. Thank you Jonathan.

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
Jonathan is the best, hands down. Thanks so much for the compliment to him. I will share it and provide my thanks. We love hosting International visitors. Thanks for being at the Rio Grande Inn.

"Clean, quiet and comfortable"

5
User 14/11/2019

The hotel was very clean and comfortable and the staff was very friendly and helpful. I had dinner and breakfast and both were very tasty and the service was fast and friendly. Fast check in and check out.

Rebecca P, Manager at Best Western Plus Rio Grande Inn, responded to this review
We are delighted that you had a good experience in the hotel and at our restaurant, Wild Avocado. We hope to welcome you back.

"Room good - Check in Frosty"

4
ColleenL778, Minneapolis, Minnesota 13/11/2019

It's funny how a poor check in makes what would otherwise be a great stay to a good stay. First our room was comfortable and clean. The pillows and mattress were good. There was an express check out that was interesting. We arrived about 6:30 at night. The gal who checked us in, never did really look at me. She had a sort of grimace /fake smile on and seemed like she would rather be anywhere but where she was. I had to ask several questions to get normal information and I felt like she wanted to roll her eyes at me. She left me with a bad feeling in my mouth.

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
I am disappointed to learn of your check in experience, and will share your comments with our team. We will do better. Thanks for the kind review of our hotel and services. We appreciate your business and hope you will be back.

"Albuqueuqe Old Town area"

5
User 11/11/2019

Excellent service, older hotel with remodeled rooms that were very comfortable, pleasant southwest decor. Great local spot near historic Old Town for exploring the area. Dining room and lounge, ample parking.

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
It is great to learn that you enjoyed you visit to Albuquerque and at our hotel. Thanks so much for being our guest.

"Perfect Place to stay"

5
User 11/11/2019

This was my first visit to NM. I was in Albuquerque for a conference. The hotel was an ideal place to be. The service was excellent. The staff is so friendly. It was great to have the restaurant on site. With my stay, you received a breakfast voucher to order off of the menu versus a typical continental breakfast. The hotel is clean and the ned was very comfortable. I plan to return for FUN and will stay with the Best Western team again!

Rebecca P, Manager at Best Western Plus Rio Grande Inn, responded to this review
Thank you for the kind review, langera2019. I am glad to read that you had a great stay with us and will return. Safe travels, Anthony.

"Very warm welcome"

5
Turtle021, Berkshire 08/11/2019

From the moment we checked in we felt welcomed and received excellent service from the friendly staff. The room was clean and comfortable, having everything we needed. The location was good, being only a short walk from the old town area. They also provided a free shuttle bus service to the railway station or the airport which was a bonus.

Rebecca P, Manager at Best Western Plus Rio Grande Inn, responded to this review
Thank you for the kind review, Turtle021. I am glad to read that you had a great stay with us. Safe travels, Anthony.

"Good stay"

5
elchimex, Santa Fe, New Mexico 07/11/2019

Everything was clean, the beds were comfortable and the shower was great. IZ checked me in and she was lovely. One of the best things was that in the morning, my car was still there. In Abq that's a win.

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
LOL. Thanks so much for being our guest, and for the kind review. We look forward to your next visit.

"Exceptional Property and People"

5
User 06/11/2019

Everything that you could think of in terms of customer service was provided. Property very clean, well maintained and beautifully decorated. Great having a restaurant on the premise. Great staff, very helpful and happy.

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
I am so happy to learn that you had a good experience with us. The compliments for the work our team does is appreciated and shared.

"BW comes through again"

5
keepmovingmom, Boston, Massachusetts 05/11/2019

A friend and I arrived at nearly midnight after a long flight. The gentleman at the desk could not have been nicer; we were in our room quickly. Clean and comfortable; plenty of room for us and for storage. Bath towels better than in many hotels. Location is terrific - a short walk to Old Town. Two senior ladies felt completely safe at all times, including walking back after dinner. Of special note, the breakfasts: included with our room, an abbreviated restaurant menu yet plenty of choice (I had bacon and eggs one day, oatmeal and fruit another day, etc.). So nice to have a "sit-down" breakfast instead of the nearly ubiquitous buffet. Excellent coffee. I am a fan of Best Westerns: I have found them to be fairly priced, clean, comfortable. This is a good one.

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
We appreciate your loyalty to BWHR. Thanks so much for being our guest, and for the kind review. Until the next time.

"Nice, conveniently located hotel with a great restaurant for breakfast"

5
User 04/11/2019

The hotel was right off of I-40 so very convenient location. Staff were very accommodating and room was nice. Beds were comfortable and didn't hear any freeway noise. The breakfasts in the hotel restaurant were delicious and not expensive. Would definitely stay here again if in the area.

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
We look forward to your next visit! Thanks for being our guest and for the kind review.

"Simple, Clean, convenient"

4
MaureenJK, Monument, Colorado 31/10/2019

Great location, just off the highway and close to old town. Make sure to grab a room with "pool view", we did, and ours was quiet and made for a restful night. The room was clean and comfortable, bathroom had a tub we could soak in after a long day of hiking which was nice. We were up around 7:30 so it didn't bug us that the maids started vacuuming the carpets outside the rooms around 8:00 am, but keep that in mind if you want to sleep in. Breakfast wasn't included, so we didn't eat there. But the area was next to the checkin desk and it looked welcoming and clean. I'd stay here again.

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
Thanks for the nice comments regarding your stay with us. If you make your reservation directly with the hotel, our breakfast program is included.We look forward to welcoming you back.

"Great Breakfast"

5
Janet S, Kihei 29/10/2019

I love eating in a real restaurant with table service. The avocado toast was delicious and the waiter was very accommodating. ! It is much better than the normal hotel buffets. I also like that the parking lot is fenced.

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
We like that you like our table service breakfast program and our fenced parking area. Thanks for your review and your business. We hope you will be back to stay with us again.

"Medical"

5
Jerry P, Durango, CO, United States 27/10/2019

We were in ABQ for just one night and had picked the BW Rio Grande Inn for its proximity to Presbyterian/Rust hospital, It was a very pleasant stay and the facility met and exceeded our expectations. I thought that the hotel stay had a very positive effect on our reason for being there which was medical,and I might point out not one of the reasons that BW lists.

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
I am happy that we provided a great location and ambiance for your medical visit to town. Wishing you the best. We hope you will be back to stay with us again.

"3 night stopover on Route 66"

5
Paul D, Billingham, United Kingdom 27/10/2019

All staff pleasant, attentive and helpful. Breakfast very good and good value. Celisa in the bar was the perfect host every night, and gave good, helpful advice and information about local events and activities. Hotel was very clean and tidy as were the rooms.

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
We appreciate your attention to the details and the compliments for the team. Celisa is a great barkeep and is a leader on our team. We hope to welcome you back when next in the area.

"Loved the Best Western in Old Town Albuquerque, NM"

5
User 26/10/2019

Was very clean, staff was friendly, food in restaurant was above average and the decor was very appropriate for the area. The only minus side was the noise level in the establishment. There was a family in our wing who checked in late and left their children in the hall way to play (?) or ???? They were yelling and crying until after 1 AM!

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
Thanks for the nice feedback, and your business. Sorry about the active family causing noise.

"Room charge"

2
fordlifer, Lawton, Oklahoma 24/10/2019

I had originally scheduled to stay there on a Saturday night for a room charge of $107. Due to a change in my schedule I had to change that to Friday night. Upon arrival I was informed my room charge was going to be $188. Both weekend nights so I couldn't understand why the difference. The manager had some lame excuse because it was a different night. In the end he finally gave me an additional $40 off but would not honor the original price I was given previously. Poor way to handle a customer in my opinion and definitely not the value for the amount charged!

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
I appreciate your concern and questions. Room rates change frequently depending on demand. Timing is everything when booking a hotel reservation. The difference from one day to the next can see a big change in rate, as can a room type. I am disappointed that the $40 discount was not that meaningful. We do value your business and feedback.

"Very Satisfied"

4
h0tr0dders, Clarence, NY 23/10/2019

Room was clean and comfortable. Motel is located within walking distance to Old Town. It is also attached to a restaurant and a full breakfast is included in your stay. The desk staff and restaurant staff were extremely friendly and helpful. We only stayed one night, but were very happy with our accommodations.

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
I am pleased to learn that you had a good visit with us. Thanks for being our guest, we hope to welcome you back when next in our area.

"Albuquerque Balloon Fiesta"

5
User 21/10/2019

I attended the Balloon Fiesta October 11-16. Your hotel was very nice, clean, and comfortable. The housekeeping staff was quite nice and accommodating. However I have to say that the young people working in the restaurant the first few days of my tour were extraordinary! They went out of their way to help me. I wish I could remember their names so the manager could recognize but I lost the card that had their names on it. I appreciate the wonderful staff of your hotel!

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
I will share your compliments for the restaurant team with them. Thanks for staying with us. We are happy you enjoyed this special time of the year with us.

"Great hotel and staff"

5
User 20/10/2019

The hotel had nice New Mexican decor in both the lobby and rooms. The room felt clean and peaceful. The hotel staff was super friendly. The pool and hot tub were nice. Shuttle to airport and Old Town Albuquerque was very helpful.

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
Happy to receive your kind review. Come back to stay with us again. We appreciate you.

"Beautiful hotel"

5
Oregontweety, Jefferson 11/10/2019

Beautiful hotel. Had used points to stay. Was told we were not eligible for free breakfast because of using points to stay. Was disappointed in that aspect but otherwise it was a beautiful hotel. I would definitely stay there again.

"Fit all of our needs perfectly."

5
User 09/10/2019

Location, location, location, at a great price, plus full service restaurant, The Wild Avocado, serving delicious breakfast at no charge with voucher. We were here for three days for a UNM doctor appointment and enjoyed some local attractions too! This area is prone to crime, but felt very safe in this gated property. Right between 40 and old town we were able to get around quickly with ease. Don't miss out on a stroll through old town, a ride down historic Central Blvd (formerly Route 66), or try out the scooters, the Bio Park or any of several museums. We went to the Museum of Natural History and forgot all about the time.

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
I am so glad to hear that you visited the many cultural assets in our area. The Albuquerque Museum and Indian Pueblo Cultural Center are also must visits. Hopefully, you will be back to see us again. Thanks for being our guest.

"Our New Home Away from Home When in Albuquerque"

5
460Maggie49, Louisville, Kentucky 08/10/2019

Room, service, and amenities were good but what was great was the Wild Avocado Restaurant in the hotel.The food was incredible and not overly expensive. The margaritas fabulous. And, the waiters and waitresses the most superb anywhere. And, we travel a lot around the world. They were knowledgeable, kind, flexible, attentive––especially Jazmin. You rock young lady! The hotel was in walking distance to Old Town. The locale was crossing of two interstates so it was not the prettiest. But the people more than made up for it. We will return and stay here again and have many meals at Wild Avocado.

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
Thanks for allowing us to be your home away from home. We truly appreciate your confidence and kind review.

"Second choice becomes top notch."

5
Desertrogues, Las Cruces, New Mexico 08/10/2019

Had planned to stay at another hotel for a conference, when that one was booked up I chose the Best Western Rio Grande Inn close by. Great choice! Good location, the rooms are very comfortable and clean and a special perk for Rewards members, free hot breakfast made to order in the attached restaurant. All around great choice, not too pricey.

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
We appreciate your business, and hope to see you again when in our area.

"Very nice mid-priced hotel"

5
dfcramer2016, Syracuse, New York 07/10/2019

Good location. Staff very polite and helpful (only one somewhat grumpy young woman behind the desk seemed annoyed when I asked a question during my three day stay, but another gal who came along jumped in and so I directed my questions to her). Shuttle service to local sights was great. Good food and excellent staff in restaurant.

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
Thanks for staying with us. We do appreciate the feedback and use it to help us improve. We hope you will consider staying with us again when in the area.

"Great hotel"

5
TeamWard, Nottingham, United Kingdom 03/10/2019

Stayed for two nights in a nice looking of the area hotel, friendly and helpful staff, large room comfortable room, noisy air-conditioning unit, good size bathroom, comfy bed, nicely decorated room with furniture and designs of the region.

"ADA compliant room."

1
TravlinGrammy_10, Clayton, California 03/10/2019

Discovered at 5am the shower doesn't work. The guy at the front desk says to "just pull real hard". Unacceptable. If my aged arthritic hands can't make it work, it should not be an ADA compliant room.

"Great place to stay"

5
User 03/10/2019

The entire staff that we dealt with were top notch. Rooms were comfortable and well decorated. Lobby area was inviting and situated adjacent to the restaurant which although offered a limited menu had very good fare. I would definitely choose this hotel again in the future.

"Wonderful Stay"

5
SWTraveler898, Highlands Ranch, Colorado 01/10/2019

I was here for two nights. It had a been a number of years since my last visit and it appeared that there had been a recent "renewal" of the rooms. Very nice SW decor, very comfortable with friendly staff. The free breakfast was a big plus since it was in the onsite restaurant. You have a coupon which is good for a choice from a number of fixed breakfast combination choices, or a take out bag, OR dollars off a choice from the regular menu. One of the better free breakfast options I have encountered. The location ls within walking distance of Old Town. This establishment is a MUCH better value for the money than any of the much pricier alternatives in the area. If you are planning a stay close to Old Town Abq this is THE place to stay without question. Easy on and off location close to I-40. I HIGHLY recommend this BW.

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
We truly appreciate your loyalty, and your complimentary review and recommendation. Our entire team knows the power of such a nice testimonial. Thanks for recognizing the work we have done as well. We look forward to your next visit.

"BEST WESTERN RIO GRANDE, ALBUQUERQUE, N.M."

5
Janie Y, POTEET, United States 30/09/2019

The BEST. Friendly employees, clean rooms and great service. I utilized both express check-in and express check-out. Best part, I was exhausted and went to the restaurant at lunch requested just a grilled cheese sandwich. Not only did I get my sandwich, but the hostess delivered it to my room.

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
We are delighted to learn you had a great visit. Thanks so much for your kind review.

"Another one nighter"

3
Nick W, Leominster, United Kingdom 26/09/2019

Nice hotel in a good location just a shame the air con unit was very noisy. Easy to walk into the Old Town which is a great place to shop and eat. Lots of unique shops and whilst we were there they had a fiesta on the Sunday in the park - great experience.

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
I am pleased to learn you enjoyed our location and walk-ability to Old Town. Sorry about the AC being noisy, just let us know about any issue and we will do our best to take care of it to your satisfaction. Thanks for being our guest.

"Great choice for last minute plans"

5
User 25/09/2019

Booked last minute for a wedding i was barely able to make. I looked for the vlosest place to my event. It turned out to be a really easy to find and a nice place for any kind of visit! Also the different take on a hotel breakfast is much appreciated.

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
Happy you made it to ABQ for the wedding, and that we made your visit all the better. Thanks for the review.

"My stay at BW Plus Rio Grande Inn"

5
cathtx2019, Arlington, Texas 24/09/2019

I thoroughly enjoyed my stay at the BW Plus Rio Grande Hotel! The entire staff were all very friendly and helpful ! A big plus was the shuttle service that would pick you up and take you two designated destinations . The only suggestion I would make is that they need to add microwaves to the room .

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
We appreciate your business and the kind review. Never hesitate to let us know if we can do anything to make your stay better while you are here as our guest. We do have microwaves available upon request.

"Good Value for the money"

5
User 23/09/2019

Best Western Rio Grande Inn is a niece place to stay . breakfast is good. There is always coffee and cold water and fresh fruit in the lobby for the taking. The rooms are comfortable and the shuttle bus takes you where you want to go

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
Happy to learn you had a good visit. Thanks for your business and the review.

"Good rooms in great location but poor service "

3
Satyajit_Borah, Guwahati, India 23/09/2019

Location wise a good choice, the old town is close by, surrounded by many eateries, and many attractions including the pickup points for city tours and Sandia tramway are at walking distance. The hotel offers good spacious rooms with outstanding quality of linens. But the housekeeping service is very poor. Request over the intercom is recorded, not responded; but I failed to get any response even after two recording requests. No idea about the culinary as we preferred to try in the nearby choices of fabulous Mexican and Italian restaurants. Moreover I was told that the hotel does not offer a breakfast buffet.

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
Thanks for your review. I am not sure how you requested service for housekeeping, we do not have an intercom service. If you call the front desk by dialing 0 and ask for something from housekeeping we should respond immediately. I am so sorry that there was an issue. We appreciate your business.

"Hotel restaurant was excellent!"

5
Steve R, Tacoma, United States 18/09/2019

After a long day of walking, I decided by default to eat at the hotel restaurant and I was very pleasantly surprised to be treated to a great meal (I had the burrito) at a more than fair price. The staff who served me (Trent, Irie, and Nakayla) were friendly, responsive and generally just made my stay here a lot more homey. I can't forget Michael at the desk either, who was the same way.

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
The compliments for all our team members are greatly appreciated, and shared. Please come back to stay with us again.

"Perfect set up"

5
rojobarnes, Battle Ground, Washington 18/09/2019

Wow. This is an excellent Best Western. The breakfast is not the standard continental breakfast. They actually cook for you . Pancakes eggs ham coffee. There is an excellent Mexican restaurant attached to the hotel.

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
Happy to learn you were impressed with breakfast. Thanks for the kind review, and your business.

"Great Choice"

5
User 15/09/2019

Great choice for a hotel. Well located. Having a free shuttle to various places was a big plus. Desk personnel extremely helpful with anything that was needed and they were always pleasant while doing so.

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
So happy to learn that the front desk team treated you right, and that you took advantage of our shuttle service. We hope that you will be back to stay with us again.

"Quick review"

4
User 12/09/2019

The hotel was clean, the staff were pleasant, and the bed was comfortable. The morning after my stay I met Cynthia, one of the staff, in the hall and she was like a little ray of sunshine. I would definitely consider staying here again.

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
Thanks for staying with us. I am happy that Cynthia made a positive difference in your visit. I will share your compliment with her.

"Friendly staff and good breakfast"

4
125sherrim, Stockton, Iowa 09/09/2019

The front desk was very friendly at check-in. We appreciate the hospitality. The rooms had nice southwest decor and were clean. The breakfast vouchers for use in the attached restaurant were a nice touch. It's good to have a sit-down breakfast served by wait staff instead of the typical breakfast buffet you get at most Best Westerns. We have stayed at this property several times, and have never been disappointed.

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
Thanks for your loyalty to our hotel. We appreciate you and the kind review. Until the next time.

"Old Fashioned Hospitality"

5
User 08/09/2019

The hotel is older, but in great shape. I love the seating area by the pool. Sitting there in the evening and getting to know the other travels is one of the best parts of the hotel. The food at the hotel restaurant is very good and the complimentary breakfast is the best I have ever had at a Best Western. The staff is well trained and helpful. I stay at this hotel every time I travel to Albuquerque.

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
We truly appreciate your kind words and your business. We hope to see you again when you are in Albuquerque.

"Very nice hotel with friendly staff"

5
User 07/09/2019

We stayed one night before flying out. The rooms were nice and clean, and the staff was very friendly and cheerful, with special mention to Seve, who helped us get reed of some books we didn't need. Thanks!

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
Thanks for recognizing Seve, he is our director of housekeeping as well. We appreciate your review and your business.

"Pet friendly "

4
DebbieY58, Oklahoma 05/09/2019

Tile floors!! It was great to see lovely wood grain tile floors, perfect for pets!! We arrived shortly after check in time, our room was on the first floor, next to an exit. The room was super clean (although there was a slight cleaning solution smell). It was an older hotel, but had been refurbished with a modern vibe. It was spacious enough that we could set up the pen for our little corgis, with plenty of room to walk around it. It was quiet at night. The staff was great, super friendly! The hotel was within walking distance to Old Town and sone great restaurants. The only reason I gave four stars instead of five was because it had a lack of green space for the pets to relieve themselves. My husband had to walk a few blocks away. There was a small patch (about the size of a dining room table top) of astro turf, but it had been used a lot by other dogs, and our girls wouldn't use it. Breakfast is not included and pricey- we opted for the star bucks across the street. We would stay here again!

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
Thank you for the kind review and feedback on our dog area, DebbieY58. We are glad that you enjoyed your stay. Safe Travels. Anthony, Director of Sales

"Best Hotel in Albuquerque!"

5
riverrush, Dallas, Texas 04/09/2019

We fell in love with this hotel! So much character and cute decor. The staff was very friendly and accommodating. The room was well laid out and large. The bed and pillows were very comfortable and clean. We were just passing through so it was a little late, but luckily their restaurant Wild Avocado was still open and serving. Friendly staff there too! And the food was delicious! So spicy and special to New Mexico. We're always driving to California so this will be a regular stop for us.

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
Thank you for the kind review, riverrush. We truly hope that you will become a long time customer. Safe Travels. Anthony, Director of Sales

"Great Hotel, Great Location"

5
User 03/09/2019

Had no problems. It's affordable and close to the things we like to do. The breakfast is basic, but real and good. Not just a continental job. While it seemed full when we were last there, it wasn't noisy. The downside is the fitness center is not open early.

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
Thank you for the kind review and feedback about the restaurant and fitness room, HappyCoder. Safe Travels. Anthony, Director of Sales

"Bar in the hotel"

5
User 03/09/2019

I spent a couple hours in the bar. The bartender “Celisa” was very friendly and attentive to all the guests. The hotel is conveniently located off of I-49. This was my 3rd time at this hotel and bar. I'm sure I'll be back on my trip to NM.

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
Thank you for the kind review and kind words about Celisa, Dale F. Safe Travels. Anthony, Director of Sales

"Convenient"

5
kathybarden, Mesa, Arizona 01/09/2019

Right off I-40. Couldn't have been more convenient. Lounge is great, open till 11pm. Bartender very friendly. We saw lots of pets but never heard any of them and our room was right next to two dogs. Room was spacious. We had a wonderful experience.

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
Thank you for the kind review, kathybarden. I am glad to read that you received a good night's rest. Safe Travels. Anthony, Director of Sales

"Great Stay!"

5
Robert B, Uncasville, Connecticut 26/08/2019

Everything about my stay here was great! Front desk, restaurant and lounge staff were all excellent. Rooms (whole property) clean, well-maintained. Outstanding breakfasts. Great stay - will definitely make this my go-to hotel for Albuquerque!

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
We are happy to be your home away from home! It will be our pleasure to welcome you back. Safe travels.

"Good night's sleep"

5
User 24/08/2019

From check-in to checout, it could not have gone any better. Good and friendly service from staff. It was a good experience. BW is a good place to stay and at reasonable prices. Oh, and it helps when you have a military discount.

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
I am happy to learn our team made a good impression. Thanks for the kind review and your business.

"Great hotel "

4
OHIOKIM1968, New Springfield, Ohio 24/08/2019

We were just passing through needing good night sleep from Nevada to ohio. Hotel is an older hotel but well kept very clean comfortable beds and a great complimentary breakfast. Thank you!! I was also very pleased there's security all over hotel and a security shack in parking lot.

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
Happy to learn that you enjoyed your visit with us. We look forward to your next visit.

"Great Stay in New Mexico"

5
lordsoec, San Bernardino, California 23/08/2019

My wife and I stayed over 5 dayys and had a wonderful time. the Hotel staff were very attentive and professional yet made you feel right at home. You can't go wrong staying at the Best Western Rio Grande

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
We hope to welcome you back when you are next in the area. Thanks so much for being our guest.

"Great Location and Price"

5
Yujen15, Arcadia, California 22/08/2019

On the road trip crossing 12 states and stayed on night here. The location is close to old town Albuquerque. The BW App only mentioned on-site restaurant and did not offer complimentary breakfast like other locations; however, the hotel did offer breakfast coupons for the on-site restaurant. It turned out the coupons were good for the breakfast anyway. They were made to order instead of all you can eat. We did not expect anything so it became a surprise. :)

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
Happy to learn that we were a good stop on your road trip. Thanks for being our guest, we hope that you will return to stay with us again. Safe travels.

"Convenient location and friendly staff"

4
leonlafreniere, Escondido, California 22/08/2019

Spent one night at this BW in Albuquerque. We arrived about 9:30PM. The bar and restaurant are open until 11PM. It was taco Tuesday and we got a half dozen small tacos for ~$3. The bartender was very friendly, helpful and entertaining. The room was clean and comfortable. The next morning we had a great breakfast which was included in our rate. I had the breakfast burrito and my wife had the avocado toast. Both were freshly made and quite good. The waiter was attentive and took good care of us. All in all a very good experience at a reasonable price.

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
Delighted to hear you had a good visit. Thanks for mentioning Celisa in the lounge, and your waiter the next morning. We hope to see you again.

"Restaurant"

5
User 19/08/2019

Ryan a server in the restaurant was very friendly, helpful and professional. In fact the included menu breakfast was very good and convenient. All of the service was excellent. On another note, we chose the hotel because it is pet friendly and that worked out well.

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
We are happy you had a good visit. I will share your compliment for Ryan with him. Thanks for recognizing our service team in the restaurant.

"Family Road Trip"

4
Allisonspring, Asheville, North Carolina 17/08/2019

Stayed for one night on our road trip out west to be close to Old Town. This was a very clean Best Western in a very good travel location that gave great access to I40 as well as Old Town. The decorations were beautiful and the rooms very clean. I enjoyed the water in the lobby that allowed me to fill my container that had fruit added to it for flavoring. I would recommend this Best Western.

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
We appreciate your recommendation. Thanks so much for staying with us. Safe travels.

"Very Fine"

5
Ppoupore, Clyde, Texas 13/08/2019

This Best Western Plus is very convenient to Interstate 40. The facilities are attractive, fresh, clean and well maintained. The beds were comfortable and the room spacious enough for all our suitcases.

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
Thanks for your kind review. I am happy you enjoyed your visit with us. We hope you will return to stay with us again when in our area.

"Vacation"

5
User 12/08/2019

The staff at the Rio Grand are awesome. The waiter Johnathan at the restaurant was great. The room was very comfortable and clean. My only complaint was taking the luggage on the cart into the elevator. The luggage cart was too long for the narrow elevator. I later notice that they had smaller carts.

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
Yes, we do have small luggage carts as well. You can always ask us for assistance with luggage as well. Thanks so much for naming Jonathan in the restaurant for his service, and for complimenting our clean team. We value your business and thank you for being our guest.

"Great place to stay"

5
tormagneh2019, Aarhus, Denmark 11/08/2019

Really enjoyed our stay here. Friendly and service minded staff, always doing their best to find solutions. Good value for your money. Close to Old Town, within walking distance. Even though the gym is small, it has everything you need.

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
We appreciate your business and the kind review for our team and hotel. We hope that you will be back.

"Excellent Hotel"

5
JandDatOCD, Cork, Ireland 08/08/2019

We stayed in this hotel during a two night visit to Albuquerque. It was a very good experience and we would highly recommend this hotel. On arrival to the airport we rang the hotel and within minutes the hotel shuttle arrived. The young lady driving the shuttle and the front desk staff were really friendly. The hotel is very well maintained and the room was very nice, clean and well decorated. We had drinks at the bar both nights and the first night we were served by a very polite young man and the second night by a very friendly lady. Overall this was a very pleasant stay.

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
Thanks for being our guest. Happy to hear that Deon and Celisa in the lounge were accommodating.Your recommendation is very important to us.

"Good place to stay"

4
User 03/08/2019

Our room was fine. We were on the freeway side but the sound proofing was pretty good. The highlight was having breakfasts in the lobby restaurant. Jonathan was an exceptional server, so personable and efficient. Kudos to him!

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
Thanks for staying with us, and for recognizing Jonathan. I will pass along to him, with my thanks. We hope to welcome you back when next in the area.

"Attempted Auto Thief In Front Parking Area With No Cameras"

2
Deanna H, Sachse, Texas 02/08/2019

Do not park your car in the 3 unmarked parking spots in front of the pool near Aspen Avenue. After the attempted break in, Rebecca, the manager, told us that these parking spots in front of the pool do not have a camera. She said only the back parking lot and the front door driveway have cameras. Our auto's front driver side door lock was drilled out. We are still waiting for the part to come in. Total bill for the lock replacement may exceed $415. When I asked Rebecca if we would be compensated for the price of our room on the night of the attempted break in. She shook her head "no". I immediately called Best Western Loyalty Club Customer Service and reported the incident. After I spoke with the customer service representive, Rebecca told me she had misunderstood and yes she would deduct the room price from our credit card and let us off the hook for the 2nd night as well. I was totally unaware that Albuquerque is the #1 city in the US for auto thefts. I did not know that until I goggled Albuquerque's crime stats after the attempted break in. I did think something was strange about this Best Western when Zak the young man who checked me in questioned me about my credit card having my husband's name on it instead of mine. Zak was cold as ice staring at me as he informed me that my husband who was waiting for me in the car would have to come in and produce his picture ID. We have traveled a lot and stayed in many hotels thru out the years. I have always checked us in using my husband's credit card. This is the first time in 40 years I have ever been treated as if I had a stolen credit card in my possession. Now, after the attempted auto theft I am guessing the front desk staff has been told to look out for any possible crime clues such as an older retired woman checking in with her husband's credit. And, yes, we have the same last name and I did produce my picture ID along with the credit card. In addition to Zak, the front desk gate keeper, there was an incident with a rude, thoughtless employee. The luggage carts are way too big to be able to easily get into the elevators or the back door from the back parking lot. My husband was struggling to try to get the large luggage cart into a small elevator. This young male employee excused himself to get past us and never even slowed downed or offered to help. Would I stay at this Best Western again? Absolutely not. Excluding the car theft, the staff here are probably the rudest I have ever encountered.

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
Again, we are so sorry that you did not have a good experience with us. We will use your feedback to do better.

"Family Reunion"

5
User 01/08/2019

Loved our stay at Best Western Rio Grande! It has so much to offer. The pool was great!The property was immaculate in so many ways. Housekeeping did a wonderful job, as well as reservation specialists. Kayla took our reservations and she was wonderful to work with. The very best part of our stay was the breakfast vouchers that we used at the Wild Avocado. The breakfast choices were great, and our server Jonathan was the very best server! He was courteous, friendly, and always got our large family's orders correct. A special "thank you" to Jonathan. If you prefer to stay at a property that knows the true meaning of "customer service", you won't find a better place than this. Kudos to management, and the very best staff!

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
Jonathan and Kayhla will be happy to receive your kind words for them. Thanks for recognizing housekeeping as well. We appreciate your feedback and hope your family will consider meeting here again!

"Our stay at the Best Western Plus Rio Grande Inn"

4
User 01/08/2019

Our rooms was very clean and each day the cleaning crew did a great job....it was nice to have our beds made so nicely and clean towels always without having to ask for them. The employees were very friendly and helpful. One waiter was particularly nice, efficient and friendly - his name is Jonathan. He did an outstanding job waiting on our big group each morning. Some in our group actually requested him. The food was very good as well. This hotel really helped make our visit to Albuquerque especially nice.

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
Terrific, we are happy to hear you had an all around good visit. Thanks for the praise for Jonathan. I will share with him. We appreciate your kind review, and business.

"Old Town Albuquerque Best Western"

4
phb299, Snohomish, Washington 31/07/2019

Great location, easy to find within walking distance the Old Town of Albuquerque. The BW itself is a modern, well maintained hotel/motel with a pool and an excellent restaurant a half a block south. The staff is friendly and courteous without being smothering. It is my preferred place of lodging when visiting Albuquerque.

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
Thanks for your loyalty. We appreciate the review and look forward to your next visit.

"reuion"

5
User 31/07/2019

Handicap accessiable. Room was good. The resturant was exceptional, with the service given by Jonathan. The facilities of pool and pub were outstanding. The front desk was very helpful with every need.

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
Your kudos for our team will be shared with them. We value your business and are happy you had a good experience with us.

"Great service provided by"

5
User 31/07/2019

Christine! The food was great and again so was the service. The food also came out in a timely manner. If im ever in the area again, this is my go to spot. Please take care of her as well as she took care of us!

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
I will share your compliments with the Chef and Christine. Thanks for staying with us!

"Nice accomodations and friendly staff"

5
User 18/07/2019

The hotel was very convenient to I40 and to Old Town Albuquerque. Our room was spacious and clean. During breakfast in the hotel dining room our friendly waitress, Christine L, asked about our travels and provided suggestions of “things to do” during our visit. She not only made a recommendation to consider the AT&SF Tour ABQ, but went out of her way to find a brochure for us. This was all followed by great service during our breakfast.

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
I am happy to hear that Christine made your stay with us that much better. I will share the compliment with her. Thanks for being our guest. We hope that you will be back to stay with us again.

"Amazing!"

5
User 16/07/2019

This is a great hotel. Super nice and clean, staff were really friendly and helpful. I highly suggest this hotel. The bathrooms were clean, the beds were comfortable, the room was large and roomy, and the pool was a great temperature, along with the hot tub.

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
Your recommendation is truly appreciated and "amazing". Thanks so much.

"Comfy. Super clean, fresh, friendly"

5
RockHaulinDoll, Santa Fe 14/07/2019

I love this place. From start to finish, a great value. Good food, pool was heaven, bar was cute, even decent salsa!! I have stayed here b4, I will stay here again. This was a perfect end to 2 weeks w my daughter and her very early flight back home. Thanks

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
Thanks for returning to stay with us. We look forward to welcoming you back.

"Very pleasant staff. Nice accomodations"

5
User 13/07/2019

The main staff and the accomodations were very nice. I wished for more parking spaces every evening I returned. I do not recomend eating in the lower level pub/restaurant. My hot food was cold, overcooked and took way too long to be delivered. My soda was horrible and flat. When I told the disinterested waiter, he said they could remake my order. I declined, paid, and left as I did not wish to wait and wait again!

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
I apologize that our restaurant service was not up to par. I do use your feedback to help us improve, and will share with our team. Thanks for being our guest and for the review.

"Got it All"

5
Steve C, Toledo, Washington 12/07/2019

GREAT Hotel! Super nice, super comfortable and a GREAT restaurant! We got in late and the sugar sweet lady at the desk still got us our requested first floor room. (The only time of 6 nights we got ground floor, despite requesting it every night.) and since we were in late we wanted quick and easy, and its only 5 bucks to get room service from the restaurant. We got our dinner and loved it! And really enjoyed the breakfast as well. REALLY good restaurant pushes this already good Hotel into great! Add on to that GREAT staff,...and you got the place to stay out of a lot of options in the A.B.Q.

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
We are so happy you enjoyed your visit. Thanks for the compliments for staff. We hope to see you again.

"Tired"

3
Kate O, Colorado Springs, United States 06/07/2019

Spent one night at this place traveling through Albuquerque. There is a decent restaurant attached to the hotel. Room was fine, bed was fine; bathroom was small but ok except for the toilet paper roll holder which kept falling out of the wall when in use. Listened to a dog barking in an adjacent room all night long. Had the AC running all night long trying to drown out the dog barking. Definitely not a restful stop.

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
I apologize there was a dog barking near your room and that this disrupted your rest. Please let us know when there is a problem. We will do our best to resolve it to your satisfaction. Thanks for being our guest.

"Good place to stay "

4
Dotty003, Bexhill-on-Sea, United Kingdom 05/07/2019

We stayed here for one night. Check in was excellent, very helpful & informative receptionist. Our room was very clean, comfortable bed and pillows. Also plenty of room. The pool was clean & inviting & we had a lovely swim. There is a shuttle bus to local amenities, we took it to the Old town Plaza but walked back. We had a drink in the bar, very friendly bar staff. Breakfast was good, table service and complimentary. All in all we'd recommend staying here.

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
Your recommendation is greatly appreciated. Thanks for being our guest.

"Disgusting"

1
lexmotor633, Harrodsburg, Kentucky 03/07/2019

First off, I need to say that I have been a Best Western customer for a very long time. Up until recently, I wouldn't stay anywhere else. Unfortunately there have been a few experiences that have been changing my opinion of the brand....worst of which has been the stay at this hotel. The entrance to the parking lot was very confusing. I was driving a truck pulling a horse trailer and when I pulled in, the hotel shuttle was parked at a very odd angle in front of the door leaving barely enough room for anyone to get past. The elevators did not feel as though they were air conditioned. They were very small and only two or three could fit with minimal luggage. The bathroom was a very odd L shaped layout, the toilet was halfway under the counter and not very user friendly. The lighting in the room was awful. The room was abnormally dark. Upon entrance to the room, the air conditioning was turned off and the temperature was oppressive. Once turned on the room took hours to cool. Worst of all though....there was BLOOD on the door that seperated our room from the adjoining room....there were three blood spots (that I could see) on the face of the door....I took a photo. I regret not saying anything about the blood, but by the time we got to the hotel, got settled and were climbing into bed, it was only then that I saw it and we were so exhausted from the road that we just wanted to sleep and then get out. I expect better from Best Western and I definitely expect better from anywhere that I am paying over $100 a night to stay.

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
I am very sorry that awe did not provide you with a good experience. I will follow up on you comments regarding the room and take care of any issues. Your feedback is appreciated and used to help us do better.

"Good stay"

4
User 02/07/2019

Very cute hotel, lots of pretty details all over. Breakfast was great, it's a sit down instead of continental and they give you a $7 voucher. Shout out to Christine for being an awesome server! Will be back.

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
Thanks for the nice review and for recognizing Christine in the restaurant. We look forward to your return.

"Road trip Utah , Nevada, California and Sedona. "

3
JR224, Chillicothe, Missouri 30/06/2019

We were on our way home and decided to stop here. The place had very good ratings. We loved everything about it except the hot tub. We decided to take a soak before bed. After we were in it we noticed that there wasn't any chlorine smell and the water was low and not very clean. On my way home I started itching. I doctored my self up with over the counter medications for a couple of day but symptoms got much worse and I had get a shot plus medication. I'm still not any better and will need to go back. Doctor thinks I caught something from the hot tub. Hope to cure soon. I would recommend this place but worn not to swim or hot tub it.

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
I am sorry to learn that you have been ill. We will check the hot tub now. It is checked several times, and test results for chemicals and temperature logged daily. Chemicals are added as required. Because of your comments we will consider draining it and starting over. This is something we do on a regular basis. I hope that you are feeling better now. Thanks for letting us know. I am happy that you enjoyed the rest of your visit.

"Good place to stay, safe! But high prices in Albuquerque!"

5
Jay L, Chandler, Arizona 29/06/2019

I read a lot of reviews of the hotels around Alb, NM and it seems there are a lot of issues with the hotels here in this area, unless you want to pay over $300 a night. This place was pricey in itself (not over 300 but close) and considering everything it had I'd say we were paying more for the security than anything else. I mean, this place is no 5 diamond AAA hotel, not even 4 diamond. We'd been on the road for almost 2 weeks and have stayed in a lot of hotels that cost a lot less than this place and were just as nice. I'm not giving a negative review to the quality of the hotel, just the value...which seems to run in line with the area unless you want to deal with the homeless. If you'll notice I did rate it excellent because it checks off all my boxes. Good AC, good bed, quiet rooms, good breakfast, plenty of parking. Good fitness center. The staff was very friendly. Just can't get over the price I had to pay for this place knowing how much I paid on average for the same thing along the way. Not the hotel's fault, I'm sure but in summary if you want a nice clean comfy safe place to stay be prepared to pay for it. This place will fit the bill!

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
I am happy to learn that you enjoyed your visit. Your review is important to us. Thanks for being our guest.

"The Best in the West."

5
User 29/06/2019

At the Best Western a cherry atmosphere and a smile go a long way. My stay was very comfortable, the room was clean and the staff went above and beyond to accommodate me. I highly recommend the Best Western Hotel.

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
Thanks so much for your kind review. We hope to welcome you back soon. Safe travels.

"Great hotel within walking distance of Old Town?"

5
JILL W, MISHAWAKA, IN 27/06/2019

Wonderful experience at this hotel from checkin to checkout! Lydia and Abigail were very helpful regarding the hotel, the area, and the Best Western rewards program which after joining, we received vouchers for breakfast! Very nice amenity! Our room was spacious, clean, nicely decorated and very comfortable. The pool and hot tub were wonderful-it was hot during our visit so it was nice to have the pool. Breakfast was very good. They even supply a grab and go bag in the morning if you leave early. The bag consisted of juice, a muffin, yogurt, and an apple. Perfect! What a great idea!. We will continue to look for Best Westerns on our travels.

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
So happy to learn you had a great experience. Thanks for recognizing the reception team. We look forward to your next visit.

"Good Pet Friendly Hotel"

4
NightCrane, Las Cruces, New Mexico 27/06/2019

Stayed with our dog. They have specific pet friendly rooms (need to pre-reserve one) They have nice non-carpeted floors which allow these rooms to stay clean and scent free despite numerous pets having spent the night previously. My dog did not go into a sniffing frenzy as she is apt to do in carpeted pet-friendly rooms. Rooms have easy access to outdoor dog comfort area - at least mine was on the first floor, near to the best exit to use for the dog walking area. Also there is a nice neighborhood for a longer dog walk just behind the hotel.

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
Thanks for your kind review. I am happy that you had a good visit. We hope you will be back.

"Go somewhere else"

1
Trail60105873067, Yucca, Arizona 26/06/2019

The place is noisy. Right next to the freeway. The so called quiet room we got was next to the entrance and vending machine that was stocked at 3:30 am After 3 hrs with the maintenance guy in our bathroom the drain still didn't work and we were offered a lesser room with no refunds . The breakfast vouchers were not accepted by the restaurant, we had to eat elsewhere. Not impressed. Last time for this place. I skipped all Best Westerns rest of trip

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
I apologize that we did not provide you with a good experience as is our goal. I will follow up on your comments and we will work to do better.

"neat hotel and restaurant"

5
s3production, Whittier, California 19/06/2019

day 2 of road trip and we stayed here after all day on road having a place to eat right there just made it SOOO much easier quiet room , clean place , right off freeway great restaurant , very nice restaurant staff what more could one ask for

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
Thank you so much! I will share your compliments with the restaurant team. We hope that you will be back to visit with us again.

"Very nice place"

4
285scotte, Discovery Bay, United States 18/06/2019

We just went 777 mile on a motorcycle and booked a room here. This place was clean, easy to get to - off route 66/ I-40, and had a restaurant in hotel. Park was a little crowded as hotel was full. Room was nice and bed very comfortable. Breakfast WAS VERY GOOD AND A GREAT START TO THE DAY.

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
We are delighted to learn that you had a good experience. Safe travels on your trek. Thanks for staying with us.

"Staff were very friendly and responsive"

5
User 17/06/2019

Although we only stayed one night--and we arrived after 10 p.m.--we were impressed with the friendliness and responsiveness of the staff at the reception desk and in the restaurant. They made it easy for us to relax after dealing with airports, car rentals, and figuring out the freeway system.

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
We value your business. I will share your compliments with our team. Safe travels.

"Saved the day"

5
User 17/06/2019

We are moving cross country and had to quickly find a another hotel after the first one we booked was below subpar. We were able to book a room, check in, and get settled in for the evening within an hour. When we checked in, our pups were given treats from the front desk. Our experience was so amazing, and definitely what we needed after a long drive from Oklahoma. We all slept so well and we were ready to tackle the day with another long drive.

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
We are happy you were happy! Good luck with your moving adventure.

"A real bargain!"

5
User 14/06/2019

I was coming to New Mexico for a work conference and decided to extend my stay and bring the family. The location of the conference was pricey so I booked the personal portion of our stay here. We did not have a car as we arrived via plane. This hotel was excellent! Free shuttle service to the nearby tourist locations. Free pick up from the airport and/or train station. New Mexico Rail Runner allowed us to explore Sante Fe. Joined the Best Western rewards program and was surprised upon check in that they then provided free cooked hot breakfast. You can pick from several options on the menu. I absolutely LOVED this place!

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
We are delighted that you enjoyed your visit. Please come back to stay with us again. Thanks for the kind review.

"My new favorite Albuquerque hotel"

4
propwash05, Phoenix, Arizona 13/06/2019

This was my first stay at BW Rio Grande, and I was pleasantly surprised at how nice it was compared to other BW hotels I've stayed at across the US. The biggest plus for me was the restaurant/bar located in the hotel itself - so great to be able to relax with a libation (or two) and food after driving all day and not having to leave the premises. The Rio Grande allows you to take drinks and food either to your room, poolside or to the pleasant outdoor courtyard that's perfect for socializing. My room was nicely decorated, very clean, towels were big and fluffy and the bed was comfortable. I enjoyed good New Mexican beer and food in the bar. Kudos to Deon, the efficient weekend bartender, who greeted everyone with a smile and had a friendly conversation with all of the patrons. Another plus is a private fenced parking lot - limited access to outsiders at night with good security and lighting. Although I didn't take advantage of the service, they have a free shuttle to Old Town - very convenient. No complaints, really, it was a great stay and it will be my choice of hotel when I'm back in Albuquerque.

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
Wonderful, we look forward to welcoming you back. Thanks so much for your business and the kind review.

"Home away from home"

5
User 12/06/2019

When ever I come to Albuquerque I stay at Rio Grande Best Western Hotel. The food is good and reasonable and the service is great and it's in a great location. Everyone is so attentive to your needs and wants.

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
I will share your compliments with our team. Thanks for being our guest. Until the next time.

"New Mexico"

5
Stephanie S, Bakersfield, California 11/06/2019

Nice place right off the freeway. Clean rooms clean property super convenient restaurant with bar, quiet place nice staff, beds a little hard but it didnt bother my husband ... cant really complain about it at all!!

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
We appreciate your kind review and your business. Thank you.

"Great place to stay"

5
User 10/06/2019

Great place, Isn't too big or too small. Free Breakfast is great. Soon after we got into our room the room above us flooded and the ceiling game down in our bathroom shower! But we were in a new room in 5 minutes. The response was awesome.

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
Thanks for your understanding with the bathroom problem. We are so sorry about that. We look forward to your next visit.

"great experience"

4
User 05/06/2019

didnt give 5 stars only bc the bed was too hard. It made my back achy. other than that, the hotel is beautiful, super clean, and the staff was awesome. they also have a free shuttle service to local attractions and the airport which was perfect for me since i am solo without a car.

Rebecca P, Manager at Best Western Plus Rio Grande Inn, responded to this review
Thank you for the kind review, acujen71. Our mattresses are fairly new and firm. I am sorry that you did not get a good night's rest but happy that we exceeded your expectations in other ways. Safe travels. Anthony-Director of Sales

"You get what you pay for!"

5
User 04/06/2019

Excellent customer service! Clean rooms. Great breakfast options off the menu. Make sure to ask the receptionist about the Green Vouchers to obtain the $7 free credit towards your breakfast. I would definitely stay here again & again.... I love it.

Rebecca P, Manager at Best Western Plus Rio Grande Inn, responded to this review
Thank you for the kind review, Hilda H. I am glad to read that you enjoyed our breakfast options and that our staff provided great customer service. Safe travels. Anthony-Director of Sales

"Vacation"

5
User 04/06/2019

This hotel is very convenient to the freeway and very clean. The beds are very comfy. My husband slept all night for the first time in a week. The staff was very nice and always greeted you when you came in. The restaurant was very nice . And you get free parking.

Rebecca P, Manager at Best Western Plus Rio Grande Inn, responded to this review
Thank you for the kind review, Traveler60937039461. I am glad to read that your family got a good night's rest. Safe travels. Anthony-Director of Sales

"Just one issue"

3
clevetraveler2017, Cleveland, Ohio 04/06/2019

I stayed here for a long weekend in May. It was my first time in the city. I flew into the airport and was picked up by the hotel's free shuttle. The driver was very friendly and nice. Got to the hotel several hours before check in and was given a room immediately. Again, the desk clerks were very friendly. The room was very clean and a decent size. The bed was good and I slept well here. The water pressure in the bathroom was good, but the pipes were loud. They would shake when the neighbors used their water. I went to the pool the first afternoon. The pool area was nice and and towels were provided. The water had some debris in it, but I think it was just because it was a very windy day there are trees nearby. Otherwise, the area was very pleasant. I went to the bar on Friday and the bartender was extremely nice. Recommended drinks and food.....there was a singer in the bar and free chips and salsa. I had a burger and was not thrilled with it....it was a frozen patty and not made from fresh meat. The location of the hotel was great.....I was able to walk into Old Town and they provide the free shuttle for other places. On Saturday evening I again went to the bar.....I had eaten in Old Town but wanted a nightcap. There was a different bartender....he too was nice, but he was overwhelmed. A tour group had checked in and he couldn't keep up. The hotel needs to add another bartender for nights when they know there are groups staying in the hotel. Sounds pretty good so far, right? So now for the one issue, and sorry it is one I just can't get past. I had free breakfast included with my stay. The food was okay.....nothing I would rave about, but passable. The problem was one waitress. She had MAJOR allergies or a cold. She was constantly sniffing quite loudly.....even when she was behind in the kitchen you could hear her. I wanted to offer her a box of kleenex. It was disgusting to say the least. She would do this while she was delivering your food at the table. I mentioned this to the front desk manager and he said someone else had also told him about this ( you could hear her at the front desk), but she was there the next day doing the same thing. This is just unacceptable......I know people have allergies, but they shouldn't be around food. The hotel needs to address this issue.....it was the only problem with the hotel.

Rebecca P, Manager at Best Western Plus Rio Grande Inn, responded to this review
Thank you for the extensive review, clevetraveler2017. I am sorry to read about your breakfast experience and will speak to our F&B Director about it. Safe travels. Anthony-Director of Sales

"Excellent location"

5
janetG2239JY, Fordingbridge, United Kingdom 02/06/2019

Situated near the old town, this hotel gives you access to anything you may need. However if you want too go further there is a free shuttle to the airport and various other attractions on the way, we used it to go to and from the zoo. The rooms are nice, and also clean, but what made the stay for us was the staff who were really helpful and enthusiastic, giving us various little tips. I must mention Abigail, who was quite new, but was really bubbly and went out of her way to help. There is some sort of happy hour in the bar, and in the corner of reception there is a brightly painted cupboard which is a book exchange, and also houses brochures for local attractions

Rebecca P, Manager at Best Western Plus Rio Grande Inn, responded to this review
Thank you for the kind review, janetG2239JY. I am sure that everyone will appreciate all of your helpful tips. Safe travels. Anthony-Director of Sales

"V Nice older Hotel BW Plus"

4
AlinerX2, North Myrtle Beach, South Carolina 30/05/2019

We have stayed here before and returned bc we like it. While it is not a new hotel, it has a great pool and fitness center and everything is very clean. There is a restaurant attached, not sure if it is included - it was for us bc we frequent Best Westerns.

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
We are so happy to read that you're a repeat customer. Thank you for the kind words, AlinerX2. Safe travels. Anthony V. Director of Sales

"Visit to Alburquerque"

5
jester92126, San Diego, California 30/05/2019

My wife and I were visiting New Mexico/Albuquerque for the first time. We stayed at the BW Rio Grande for the first 3 days of our trip. The hotel's proximity to Old Town and the freeway were a plus. The hotel was clean and all the staff we met were professional, friendly and welcoming. The only draw back was we arrived very late (2am) due to airline scheduling and this first night in my opinon should have been pro-rated instead of charged full price. This is corporate greed at it's finest. Other than that we enjoyed our stay and our visit to New Mexico

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
I am happy that you enjoyed your visit. Thanks for being our guest.

"Nice Motel Great Breakfast"

4
User 29/05/2019

We try to stay at BW properties when we travel. We find them consistent and the BW Rewards programis generous. This motel was conveniently located, had a comfortable clean room and the pool area was nice. The breakfast was clearly a step above most BW properties we have used. Numerous choices and very tasty.

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
Your loyalty to our brand is most appreciated. We are happy you enjoyed your visit in Albuquerque.

"Cross country trip"

5
TONY A, Paso Robles, California, USA 28/05/2019

One stop, this was the best BW that we have stayed, lounge and restuarant all in one and the staff and service was great. You don't need to leave the property, it was relaxing while traveling cross country.

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
I am so happy to learn that you had a good experience with us and enjoyed our food and beverage services. Thanks for the kind review and your business.

"Disorganized mess"

2
User 28/05/2019

Restaurant was disorganized, waitstaff didn't seem to know their job very well. Couldn't get waited on, that night couldn't get room service. Went down to get food myself, took forever they were not busy and it was cold.

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
I am very sorry that your experience with room service was not good. I do appreciate the feedback and will follow up to find out what went wrong on our end. Thanks for your review. I apologize for the inconvenience.

"By Albuquerque Old Town"

4
Martha S, Lone Tree, Colorado 20/05/2019

This is a nice quiet hotel within walking distance of historic Old Town Albuquerque. We've stayed here twice on our travels farther south and have had nice stays each time. The staff was friendly and the rooms were fine.

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
Thanks for returning to stay with us. Your loyalty is valued. We look forward to your next visit.

"Loud Interstate noise."

3
Suzahn H, Clovis, NM, United States 20/05/2019

This property is right next to the interstate. If your a light sleeper this is not the place for you. I asked upon check in for a room away from the interstate and was told it would cost $15 per night extra to move to the other side of the building. There are breakfast vouchers for the restaurant attached. The vouchers were never offered upon check in. Only received them when I asked for them. Restaurant is nice and the vouchers do cover a nice breakfast. Rooms were clean and nice. Housekeeping staff was friendly.

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
Thanks for your kind feedback. I am happy that you did enjoy breakfast and your room. We appreciate your business and hope you will be back to stay with us again.

"Good customer service."

5
Bgilli29, Overland Park, Kansas 20/05/2019

We stayed at the hotel for 3 days. Check-in was easy and very friendly. We had a small issue with our room and had maintenance come immediately. You receive a voucher for breakfast at the restaurant at the hotel. Breakfast was very good and again great customer service. The waitress did a good job even though she was very busy. Pool and hot tub were also good. We used it two of the days that we were there. Our only issue with the room is the air conditioner ran almost constantly and was kind of loud. If you turned it off the room got stuffy but other than that it was a nice stay.

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
Thanks for your valuable feedback. We appreciate your business and look forward to your next visit.

"Albuquerque's best"

5
Damien M, Kansas City, United States 19/05/2019

This is my go to place in Abq. I have never been disappointed. The restaurant is very good, and there is a nice bar. The rooms are beautifully decorated and comfortable. The pool and hot tub area is very nice.This is an older property, but super clean and well maintained and the staff is super friendly and helpful.! Ask for a room facing the pool on an upper floor to avoid the traffic noise and get a nice view of the mountains. I found the beds to be too soft for comfort.

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
Thanks so much for your loyalty. You are appreciated. Until your next visit.

"Hotel is so accommodating"

5
mjpphd, Norcross, Georgia, United States 18/05/2019

Had a lovely stay at the Best Western. They havee a shuttle Service that picks you up at the airport, and will transport you anywhere - Old Town. The zoo, the Art museum. Entertainment in the bar Thursday night. Restaurants nearby and food in hotel eas good. Nice pool. STAFF ARE VERY ACCOMODATING

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
We appreciate your business and the kind review. We look forward to your next visit.

"Nice Location "

4
ca_lanatravels, Carefree, Arizona 16/05/2019

Fantastic service, nice location (near Old Town) & voucher for breakfast had a wonderful selection to choose from. Close to Interstate so room overlooking pool ideal. Comfortable beds too! Staff very friendly & helpful too.

"Restaurant was terrific"

5
User 16/05/2019

Our server christine was super attentive to our needs while dining 2 days. Food was delicious and plentiful. Highly reccomend the avocado toast dish. ask for christine! Traveling for business as I do this is such a welcome retreat

"Only 10 minutes from airport"

3
Karana190, Brisbane, Australia 14/05/2019

We stayed here after a wonderful tour of some of the US national parks. Unfortunately we were put in the very end room right next to the freeway and as we like to have fresh air when sleeping we left the window open, but had to shut it due to the traffic noise. Even with the window shut it was very noisy and I could not sleep. We did not make use of any of the hotel facilities as we had to leave by 4am to catch our flight out. Staff were friendly and helpful and the room and bed was comfortable.

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
Thanks for your feedback. We appreciate your business.

"Typical 1980's decore."

3
User 11/05/2019

Older property that could use updating the rooms. Bed's matteress was lower in the middle and could use a replacement. Lighting needs updating as it is dim and makes reading at night very difficult. With LED's you can have decent brightness without using a lot of power. Small bathroom with poor lighting also. On the plus side there was a bathmat for the tub (no grab bars) and 2 suitcase stands. Sodas from the vending machine was priced competitively and free ice is avaiable. Many TV stations to choose from. WiFi is free and is fairly fast. The hot breakfast in the resturant was good along with the service. Drink prices were good in the bar. There is plenty of parking and it is only a few blocks from the Old Town section (easy walk).

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
Thanks for your feedback. We just updated our rooms last year! Sorry to learn you don't like the style and consider it dated. We appreciate the good feedback on other amenities, including breakfast and the lounge.

"Very nice, but..."

4
User 09/05/2019

The hotel was perfectly located for our visit with family. It was clean, nicely furnished and the staff was personable and friendly. It was a very busy weekend which may explain why we had two minor glitches. First glitch - no one warned us that the parking gate would be locked in the evening. We ended up driving around a bit to locate the only open entrance after dark. Second glitch - no one warned us that the complimentary breakfast did not include beverages and was limited to a different menu. Not a huge deal but our free breakfast ended up costing twenty dollars! As mentioned by others, the location is the big plus here. Rooms were spacious and surprisingly quiet for the number of guests in the hotel. We will come again.

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
We are happy you had a good visit with us. We do lock the side entrances to the hotel in the evening, but the main entrance is open at all times. I apologize this caused an inconvenience. Thanks for staying with us.

"Ok for quick overnight, no long stay"

4
Raretravelo, Woodstock, Georgia 08/05/2019

We just needed a room overnight for 8-10 hrs, booking was easy (room cheaper online than calling hotel). Desk clerk was indifferent didn't even look up at me after initial hello. My fault in not verifying but no free breakfast, there is a restaurant that is quite on expensive side for breakfast. Room was nice and comfy, bathroom very oddly shaped and hard to get to tub and watch your head when standing up from toilet (towel rack right in front of it). Toilet paper, as usual, like sand paper. Ok for quick overnight, no long stay

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
We value your feedback and do use it to help direct our improvement efforts. Thanks for being our guest.

"Wonderful staff and amenities!"

4
PASTAKITTY, Jefferson City, Missouri 06/05/2019

We stayed here 3 nights and though 'just a 3 star hotel' we were so impressed with all the staff at this place. The front desk people were always ready to help you in anyway. We needed their shuttle many times and were graciously driven and picked up to the airport, train station and Old Town, The restaurant adjacent to the lobby area has a wonderful breakfast featuring a 'voucher' one but more options are offered. We had dinner there one evening and were very pleased with the service and the meal.

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
Thanks so much for your positive feedback. We are happy you had a good experience with us.

"Nice hotel with easy access to town and amenities"

5
Tim0260, Pleasant Hill, California 03/05/2019

Enjoyed my stat at the Best Western Plus Rio Grande Inn. The property is clean and well managed. The rooms were spotless. The bar and resturant were very good. Also had a free shuttle to the airport. Overall a great experience.

"Great hotel having a bad day."

4
geraldt475, Silver Spring, Maryland 02/05/2019

Nice relaxing hotel with great amenities in a great location. We have stayed at this hotel several times before but this experience had issues (curt front desk, slow restaurant service and inconsistent wifi). We will be back and hope that this was an aberration.

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
Thanks for the feedback, we are always working to do our best. Thanks for your willingness to come back based on previous experiences. Your loyalty is important to us.

"Visit to Old Town"

5
User 02/05/2019

Excellent location for Old Town and not far from airport. Accommodations and decor are appropriate for a hotel in New Mexico. Staff are very helpful. We had excellent service in the dining room from Christine L and Ryan - food is good too.

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
We are happy you had a good visit. Thanks for recognizing Christine and Ryan in the restaurant. I will share your comments with them and with the kitchen team. Thanks for being our guest and for the kind review.

"Great"

5
asdzaa_sindoa, Shiprock, New Mexico 30/04/2019

Rooms were great and clean. Food in the restaurant was good. They had food specials a few days of the week in the bar in the PM. Food in the bar was also good. Staff was friendly. One of the treadmills in the fitness room had a button or two that was not there but could still be used other than that the fitness room is great. The location of the hotel is great, near I-40 and other great restaurants and places to visit. I definitely plan to return. Also love that the breakfast is more than the usual hotel breakfast line up offered at most hotels.

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
Thanks for your kind feedback for our team and food and beverage outlets. The treadmill has been repaired. We value your business and hope that you will be back to stay with us again.

"nice for short stay"

4
OnAir46881621766, Kingman, Arizona 29/04/2019

room was very nice and comfortable for sleepng but not for spending time, too small. beds were firm, how we like them. bathroom was tiny and awkward. small bfast menu, need to stick to more basic, or add buffett

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
We appreciate your feedback. Thanks for being our guest.

"Much more than we could have expected"

5
222shirleyh, Lac du Flambeau, Wisconsin 22/04/2019

Hotel easy on and off the highway Hotel was a surprise that it had a bar and restaurant. Rooms extremely clean. Bar and restaurant as well. Staff is above and beyond. BEAUTIFUL washcloth duck on the bed. They should sell these as patrons would be interested. Went to te bar and was graciously greeted by Bartender (which is a total amount of respect) Celisa who recommended a wine that I totally now love. Dinner was a Mexican combo which was delicious. Trent was a wonderful waiter. When we left we were greeted with cookies that I thought would be with coffee in the morning but are gone. Maybe should be sold. Delicious!!!!!!!!!!!!!!!

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
We are all happy to read your very kind words for our team. Thanks especially for complimenting Trent and Celisa. We value your business and hope that you will be back to stay with us again when in the area. Happy travels.

"Amazingly Wonderful!!"

5
Bonnie C, Regina, Canada 21/04/2019

This place is super clean and very comfortable. Everything was in perfect working condition! The restaurant was the best we have had at a Best Western to date anywhere! The staff is friendly, Happy and eager to please! Love this place! We highly recommend it!!

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
Thanks for complimenting our restaurant team and the staff in general. We hope to welcome you back when you are next in the area.

"Location, location, location"

5
Kathryn1956, Prescott, Arizona 21/04/2019

If you want a reasonable priced hotel near Old Town, then this is the place. Older hotel but very clean, quiet and staff very friendly. Cynthia had our room sparkling!! They have a full service restaurant so the breakfast selections were great....absolutely would stay here again.

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
Thanks so much for recognizing Cynthia in our housekeeping department. I will share your compliment with her. We look forward to your return. Your business is important to us. Thank you.

"Wonderful"

5
User 21/04/2019

Truly enjoyed our stay here. Right off the freeway, but noise wasn't a factor. Very convenient and clean! The beds are very comfortable. The pillows were perfect and the bathroom was roomy, clean and filled with great amenities.

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
Thanks for your kind review. We appreciate it and your business.

"A great place to stay."

5
Culture36739238995, Cheyenne, Wyoming 21/04/2019

The lobby, restaurant and rooms were very clean. Great amenities too. We used the free shuttle to get to and from attractions. Excellent staff. Good options for breakfast and dinner. We had a wonderful stay for a very reasonable cost.

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
We are delighted that you had a good experience with us, and found us to be good value. We hope to welcome you back.

"Best place we stayed at on our trip."

5
cjhMidwestCity_OK, Oklahoma City, Oklahoma 18/04/2019

Enjoyed our quick stay at this hotel. It was right off I-40. They had great food from their restaurant. You get a voucher for breakfast which doesn't cover everything but it was very good and different. They had a couple of nice picnic tables outside at the back which my daughter took advantage of because she smokes and had a pleasant place to sit. Bed very comfortable, rooms clean. They also had a bar at this hotel but we didn't have time to check it out. Staff very friendly and helpful.

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
We appreciate your compliments for our team and hotel. Thanks for staying with us. Happy travels.

"Nice Night on the Road"

4
EZWash, Moses Lake, Washington 15/04/2019

Pulled in just after dark from a tough drive from Kansas. Good choice. Quiet room overlooking the pool and an attached restaurant. Price of hotel included a $7 voucher for breakfast and a menu with several options pegged at that price. Well maintained with the usual stuff, plus a good bed. We'd stay again.

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
We are happy to learn you will be back. Thanks so much for the kind review.

"Quick trip to Albuquerque"

4
User 15/04/2019

This hotel is located right off I-40, near Old Town; quick freeway drive from the airport. The staff was friendly, and both check in and check out went quick. The room we had was a standard double queen room-145; somewhat dated and had a slight "damp" smell to it. We noticed the smell each time we entered the room, but got used to it. The room was quiet; for being as close to the freeway as it was. The lounge closes at 10 pm. The airport shuttle has limited hours. Overall, decent place for the $$. The breakfast is not a buffet, rather you get a voucher for a sit down breakfast with a limited amount, but adequate options. Kurig coffee in rooms.

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
Thanks for the feedback. We hope that you will be back to stay with us again.

"No buffet breakfast"

4
plfkgf, Calgary, Canada 13/04/2019

Unlike most Best Western hotels, this one does not have a buffet breakfast where you can choose from a variety of breakfast foods. Instead we were given a menu where we could order one breakfast meal. Since some of the items were Mexican food which I am not used to eating for breakfast, it limited what you could order. You were only allowed one beverage so could not have coffee and juice. The room was nice and there were Navajo carvings on the elevator walls to remind you where you were.

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
Thanks for your feedback. The breakfast vouchers actually do come with a small juice and coffee, tea or soda. I am happy that you liked your room and the decor.

"Bent over backward to make our stay a pleasant one"

5
jjoeandjoan, Teaneck, N.J. 13/04/2019

We arrived jet=lagged after a 4 hour delay in our flight. They comped us for a drink and breakfast. We were put into an upgraded room. Although Road Scholar paid for a lower-cost room, they let us stay in our premium room. Their shuttle was a big plus.

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
We are happy to learn that you had a good visit with us. Thanks for the kind words.

"Got charged double for one night"

1
Garry T, Gallup, New Mexico 12/04/2019

Had a reservation for March 30-April 2 but wanted to check in on March 28. Called the hotel direct and they said it would not be a problem and made no mention of an price increase for that night. When I checked there was no mention of a price increase. When I was getting ready to leave on the 2nd checked my bill on line and saw a charge for Thursday for over $200. I called the front desk who connected me to some salesperson. He informed me the hotel was nearly full that night so they increased the rates and that I signed a paper at check in. I explained I spoke to 3 different people and no one told me of an increase. Oh well was his response. I have stayed here at least 9 nights this year but will never spend another night at this hotel.

"Best Western Plus"

5
Seaside00785231829, Claremore, Oklahoma 08/04/2019

I really liked this hotel because they offer a free shuttle to certain attractions around town and within a mile of the hotel! This was helpful because I didn't have a car. The rooms are really great for the price too. They don't offer free breakfast unless you're a rewards member though so make sure to sign up for that!

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
Happy to learn that shuttle service was a good value to you. Thanks for the kind words for your experience with us. We hope that you will be back to stay with us again.

"Lucky to get last room, not as good as other BW motels"

4
photobug429, Kensington, Maryland 06/04/2019

We were fortunate to get the last room, but it was on the 4th floor. It was a challenge to get the luggage cart on the elevator. It did not fit unless turned at an angle. It appeared the room was not vacuumed since we found tape and a penny on the floor and a piece of tape on a chair. We were provided vouchers for breakfast. The fruit bread was delicious. The oatmeal was runny and when I mentioned it, our server offered to replace it with dry cereal. That was much appreciated. We also had dinner at the motel in the lovely dining room. We were satisfied with our meals—a salad and salmon. All the staff people were friendly and helpful. There was a noise in our bathroom and it ran constantly. It did not appear to be an exhaust fan. Fortunately, it did not affect our sleep. The price was high for what we got, but Friday's always seem to be higher.

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
Your feedback is appreciated and used to help us improve. Thanks for the kind words for the restaurant. We do value your business and hope that you will consider staying with us again.

"Complementary shuttle and awesome restaurant: Would definitely stay here again!"

5
User 04/04/2019

I highly recommend this hotel. I stayed here a couple nights for a friend's wedding. My favorite aspect about this hotel is the very convenient shuttle that rather than only take guests to and from the airport, it takes guests to nearby attractions, including the zoo; Old Town; and more! My husband and I really appreciated this service because rather than using a taxi, Uber, or Lyft, the hotel's complementary shuttle was able to take us to where we wanted. All we had to do was tell the hotel that we wanted to go to the zoo and a shuttle took us there and when we wanted to return to the hotel, all I had to do was call the hotel and we were picked up quickly. In addition to the complementary shuttle service, the restaurant served very good food. Our room came with breakfast vouchers, which included a variety of delicious options. I recommend the breakfast burrito with green chili. The pancakes were good as well. You could also order more options with an extra cost. Dinner was also served at the restaurant with a wide selection of choices. My husband had the fajitas and I had tamales with green chili, which we would both gladly eat again and recommend to you. We also went into the hot tub, which was in a secluded gated area that you needed your room card to access. The swimming pool was in the same building. The hot tub was very relaxing and open all day until 10 p.m. Next time we visit Albuquerque, I would definitely investigate staying here again before any other options.

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
We look forward to your next visit. Thanks so much for the thoughtful and complete review. Your recommendations are appreciated.

"Kick Up Your Heals!"

5
998dorothyh, Apple Valley, United States 04/04/2019

Great Best Western and located perfectly in the middle of Albuquerque off the I-40 and within walking distance to Historic Old Town. Great food located on the premises too at the restaurant called the Wild Avocado. Do yourself a big favor and have a bowl of the New Mexico chicken soup. Yummy!

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
We are happy that you had a good experience with us in Old Town and at our restaurant Wild Avocado. Thanks for being our guest.

"Great access to Old Town"

3
User 04/04/2019

This dog friendly hotel has a wonderful little restaurant featuring an engaged staff, particularly Christine L., that made breakfast a pleasure each day. Book direct with the hotel to get the breakfast vouchers, otherwise compare your quoted rate from booking sites to know if you're actually saving any money.

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
Thanks for your kind review and the compliment for Christine. We appreciate your business and hope that you will be back to stay with us again.

"What a pleasure"

4
User 02/04/2019

Just returned home from a visit to Alburquerque for a conference. Totally enjoyed my stay at the Rio Grande Inn! The staff was welcoming and helpful - all of them from the front desk, the restaurant and Jonathan in the morning- he is Very good!, to Veronica who took such good care of my room and needs, the woman who got me a glass of wine on Sunday night after a long day, and the wonderful shuttle drivers. I asked one of the staff why they thought that everyone was just so nice and and she said because of the great management. You don't hear that often! So, thank you management for a great stay! Will be back in area next year so will visit again.

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
We all are appreciative of your feedback. I will be sure to share with everyone. Thanks so much for being our guest.

"Great service, great food, and great accommodations"

5
dad10402017, Fort Wayne, Indiana 31/03/2019

A “shout out” to people who made our visit: Christina L., Trent, Jonathan, Irie, Ryan, Francia, Jazmyn, Dominic, Juanita, Zach, Cynthia, Seve, Manuela, Cilesia, and Misty. Food is great: breakfasts are delicious and from a diversified menu; lunches and dinners are from same menu; again diversified and moderately priced. Rooms are comfortable and New Mexican-flavored Features: shuttle service to and pick-ups from spots in Albuquerque; $7 vouchers for breakast items or special menu for breakfast. Steve Sullivan

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
Thanks for the very complete shout out to our team members. We really, really appreciate your kind words. I will make sure they all see this. We look forward to your return!

"Very nice in ABQ"

4
User 28/03/2019

Great staff, very good food and original menu choices. Hot tub and pool nice options. Pet friendly. Good location, sometimes you don't know when staying right off the highway in Albuquerque. Security was good, parking lot is fenced. I would stay here again!

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
Happy to learn that you enjoyed the restaurant and other facilities, and felt safe. We hope to welcome you back.

"an enjoyable stay"

4
User 28/03/2019

the facilities were clean and in repair...the attached restaurant was convenient and served good food...Especially the breakfast included with the stay and served to us by Christina L, who professionally and pleasantly served us the delicious breakfast.

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
Thanks for the kind feedback. I will share your compliment with Christine.

"Nice place"

4
randyrA8210SY, San Bernardino, California 27/03/2019

The bed was comfortable, the room was decorated very nicely as was the whole hotel. The staff was very friendly and pleasant. We ate dinner at the restaurant which was okay but our steaks were dry and over cooked. We also ate breakfast which was very good. Our two servers, Ryan for dinner and Jonathon for breakfast were very good, both were very attentive and very courteous. Overall, this was a nice place to stay and I would recommend it.

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
Thanks for your feedback and for the compliments for Jon and Ryan. We appreciate your comments and use them to improve.

"Comfortable Room for weary travelers"

4
FUNDEB1, Mendota Heights, Minnesota 27/03/2019

We were delighted to have a comfortable clean and quiet room. It was an added bonus to have luggage racks to carry our suitcases to our room on the 3rd floor ! Very accessible to freeway, Old Town and Starbucks !

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
Happy to learn you enjoyed your visit. Come back and see us again.

"great waitress"

4
User 25/03/2019

Christine L in the restaurant was the best waitress I've had there. She was very warm and welcoming and paid attention to every detail. She went out of her way to provide a bag for the water bottles I ordered.

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
I am happy to learn that Christine made a positive impression. Thanks for recognizing her. I will share this with her and provide my thanks.

"Wonderful Wonderful "

4
WilliamB474, Lynchburg, Virginia 22/03/2019

This spot had several things I like. It was in a good location, near I-40. The beds were excellent. The place was clean, and the staff was good. My only surprise was that I had purchased this through Expedia and because of that had to pay for breakfast, which was not a big deal.

"Great time in Albuquerque :-)"

5
Carol N, Pittsburgh, Pennsylvania, United States 21/03/2019

This property is very central to Old Towne, the airport, and both major highways. The staff was very friendly and helpful. We were in the lounge for some time every night. Celisa the bartender is a rock star. She is amazing. On 2 of the nights they had entertainment, which was super. You are also given a $7.00 per person per day voucher that can be used in the restaurant or bar which was a really nice feature. The only negative the walls are very thin and we could hear toilets being flushed, dogs barking and showers being run plus Rio Grande Blvd. is very busy, lots of noisy motorcycles.

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
We appreciate the feedback. Thanks so, so much for recognizing Celisa, our bartender extraordinaire. We hope that you will be back to stay with us again.

"Frozen Stay"

1
Global54926311789, Oshkosh, Wisconsin 19/03/2019

There was a problem with the heat in our room. We were told there was not another room available so we asked for extra blankets twice and never got them so we froze. We were so cold we actually had to put on extra clothes and finally our coats. It was miserable and I feel like we were robbed for the amount we paid.

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
I am sorry to learn that there was a problem with the heat. I will find out why the blankets were not delivered, and we will do better in communicating internally. I have applied a credit to your room charge for the inconvenience. Thanks for letting me know about the issue, I will follow up so our team can do better.

"Very nice Best Western Hotel"

4
75darlenem, Denver, Colorado 19/03/2019

Very convenient location with a restaurant (and nearby restaurants). Best Western always a good value! This one is a bit noisier than some because of proximity to highway, and bathroom was on the small side, but you can't beat the cleanliness, value and overall experience. Definitely recommend.

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
Happy to learn you found your room to be clean and that the overall experience was to your liking. Ask us for a room facing the pool next time you stay with us.

"We loved the hotel"

5
User 18/03/2019

This was our first time at Best Western at this location, but we had stayed in one at Dumas, Texas and two nights at Santa Fe, so we were confident it would be a good stay. We arrived and front desk lady was very nice and provided guidance as to were to take the kids to have a good time. Breakfast was delicious. Overall, we loved our stay at Best Western Plus.

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
Happy to learn that you had a good visit with us. Your business is appreciated, and your kind review valued. Thank you.

"Location is everything"

3
User 15/03/2019

We stayed at this hotel for a night 5 days ago. Great room on the 4th floor. Spotless. Everything worked. For this visit, we drew room 135. Not a good location. No bathroom fan or at least one that worked. The bathroom floor tile looked dirty and the grout was filthy as were the edges of the bathtub. In the room, the corner with a lamp and chair needed serious vacuuming. Carpet pretty grimy. Finally, the Keurig didn't work. Turned on but didn't heat or brew. Obviously, this room could use some tender loving care. Great hotel. This room does not reflect the overall quality.

"Getaway holiday to where the weather and scenery are beautiful."

5
User 12/03/2019

The room was comfortable and nicely decorated. The staff was extremely hard working and helpful. The free breakfast vouchers allowed for an exceptional experience in a lovely dining room with real China, silverware and linen napkins. Our waitress, Christine L. was a super star! She made us feel like we were her special guests!

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
Happy to know you enjoyed the breakfast experience, especially the service provide by Christine. Thanks for being our guest, we hope to see you here again.

"Stay Here or just leave town"

5
User 08/03/2019

Great location, nearby restaurants and breweries, WiFi is high-quality, restaurant is great for breakfast. Speedy check-in/check-out, staff and crew really care. Fitful sleep, but I think that was me and not the comfort of the bed or noise or something else.

"Nice and friendly "

4
jackson591, Metamora, Illinois, United States 06/03/2019

Easy to find and close to Old Town. Never found a surly staffer. Very very clean. Only minor gripe was those overfilled foamish pillows. Makes for a sore neck. And that's why, says my wife, I should bring along a pillow like she does.

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
Thanks for your kind review. We do place a variety of pillows with different firmness on each bed. I will check to make sure this room has different types. We appreciate your business.

"Great people and great bargain"

5
Jim M, Madison, Wisconsin 05/03/2019

Wunnerful property, well siutatated and very affordable. Call out to housekeeper Veronica who crafted a duck out of a towel on our bed! And in the restaurant, Christine L, gave superb service, laughed at my jokes and made us want to see her again tomorrow at breakfast. Well done. We will be back,

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
Thanks so much for recognizing Veronica and Christine. I will share your compliment and provide my thanks. We value your kind words, and look forward to your next visit.

"This Best Western has the BEST Value!"

5
Shessmarter, Palatine, Illinois 05/03/2019

This is our second stay here at the Rio Grande and it was as wonderful as last years. The staff is very attentive to your needs. The have a great hot breakfast made to order from a selection of 9 offerings. Great location near Old Albuquerque.

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
So happy you returned to stay with us, and that you enjoyed your stay once again. Thank you.

"Great place for room with a dog"

4
User 04/03/2019

We stopped on our way to AZ -- had our dog on this trip, so needed a hotel that was pet friendly. Was great for this purpose, and right on I-40, across the street from Starbucks! Unfortunately we had 3 small children in the room above us who ran and screamed all night - and yes very thin floor. Did not sleep well, but our bpooch sure did!

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
Thanks for staying with us. Sorry about the noise. Please don't hesitate to let us know, we can help with this. We do appreciate the kind review.

"Inviting decor and welcoming staff."

5
User 28/02/2019

We experienced great local travel tips from the happy hour bar waitress on two different evenings and consistently excellent table service at breakfast in the hotel restaurant from Christine and another waiter.

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
Thanks for recognizing Celisa in the lounge and Christine in the restaurant. I will pass your compliments along to them. Thanks for being our guest and for the kind review.

"Perfection in everything!"

5
Freedom26487499797, Sunrise, Florida 28/02/2019

The hotel was great, had security roaming at night to make sure everything was safe. The staff was amazing, the beds were super comfortable, and the breakfast options were awesome. The restaurant had some of the best Mexican food I've ever had, and I got to try New Mexican green Chile! Overall great experience, as for every best western I've stayed at. (And I'm not being paid to say this, but if they wanna start then I'd be happy to start! Haha)

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
We are thrilled that you enjoyed your experience and our authentic NM food. Your sincere compliment for our team is appreciated. We hope to welcome you back.

"Great Stay"

5
User 25/02/2019

My wife and I were very satisfied with our stay. Clean and odor-free rooms are very important to us and this hotel provided that. We appreciated the wood-look vinyl floors in the rooms that were not only nice looking, but very practical for minimizing odors and allergens. The shower had great water pressure. The staff was exceptional, providing great customer service at both check-in and check-out, as well as in the restaurant. The breakfast was really good, with a nice variety of tasty items to choose from. I really liked the breakfast burrito. We highly recommend this hotel.

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
Thanks for sharing your positive comments about your visit with us. We are so happy you enjoyed your stay and hope that you will be back with us again.

"Clean, comfortable, friendly"

5
Cecilia T, Mexicali, Mexico 22/02/2019

I was in the hotel for a couple of days for a conference; they offer shuttle service to and from your destination and include delicious breakfast. The room was clean and very comfortable; the staff was very welcoming and friendly- great stay!

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
Thanks for staying with us during your conference. We appreciate your business and the kind review. Come back to stay with us again when you are not working!

"Excellent ABQ!"

5
User 20/02/2019

We were both so satisfied with the room; bed and pillows very comfortable; clean! Bathroom area was the perfect size. We appreciate the room being so accommodating. Our room was on the southwest area, second floor and it was perfect

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
We are delighted to learn that you enjoyed our local decor and found the room to be comfortable. We value your kind review.

"Great Stay!"

5
mufallikim, Deming, New Mexico 19/02/2019

I was in Albequereque for 6 days for a conference at the Indian Pueblo Cultural Center. The staff here was friendly and efficient. My room was very clean with plenty of amenities. I enjoyed the free breakfast and it was usually a toss up between the breakfast burrito with bacon [add on] and the One Eyed Jack-bacon, egg, and a pancake. The shuttle to and from the airport and to the local sights was such a great service!! Thank you to Leslie, Ryan, Ire, and all the other staff. Keep up the good work!!

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
We sincerely appreciate the kind review and the compliments for our team members and the food. Thanks for being our guest. We hope that you will be back one day.

"Wild Avocado Restaurant"

4
Dixie K, Rockville, Indiana 19/02/2019

Christine was our server at the on-site restaurant--the Wild Avocado. She was charming and efficient plus the food was good too. I ate both an evening meal and breakfast there.After a long day of driving it was great to have a delicous restaurant so handy.

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
We are so happy that the service and cuisine at Wild Avocado fit the bill for you. Thanks for recognizing Christine. I will share this with her, and provide my thanks.

"I love the Best Western Rio Grande"

5
User 18/02/2019

We live 90 minutes from ABQ, so when we have business dinners, or late night shows or just need some time in the "big city" - we stay at this hotel. The staff is professional and very friendly. The free breakfast is in a real restaurant, where the wait staff are very accommodating and kind. I have a lot of dietary issues, and they are always patient and make sure to give me the best breakfast!

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
We are so happy that you select our hotel for your time in the city. Your loyalty and this very kind review are greatly appreciated. Thank you.

"Great facility for overnight stay!"

5
User 13/02/2019

The room was very clean and was stocked with everything necessary. All the staff were polite and the conjoined restaurant was delicious and had great service. The pool/hot tub facility was well kept. Overall was a great stay!

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
Thanks for the kind review and your business. We appreciate it and hope that you will return to stay with us again.

"Favorite"

5
christad453, Cape Coral, Florida 13/02/2019

Just love this BW handmade detailed western furniture in the room and to go with that a beautiful horse picture on the wall. Very clean and a nice square table with 2 chairs. The bathrooms again, very clean, lots of big towels and great soap. The front desk was very accommodating and printed out the directions as to where we wanted to go to.

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
We are happy you like our place. Thanks for the kind words and your business. We look forward to welcoming you back.

"Nice hotel"

5
X9337GUkens, mpls, United States 13/02/2019

We stayed 2 nights here in Mid Feb. the hotel is very comfortable the staff was very nice, The room was clean and quiet. We spent a little time in the lounge and the experience was very good. the food was also good

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
We truly appreciate your kind words for our team and the food and beverage operations. Thanks for being our guest. We hope to see you again.

"Great location close to Old Town ABQ and the Bio Park Aquarium | Botanical Gardens!"

5
G N, Regina 09/02/2019

We loved our visit to Albuquerque, this was our first time here. Easy access to get on and off I 40 and plenty of parking. The location of the hotel is nice, a quick walk to Old Town Albuquerque. We also walked to the Bio Aquarium and Botanical garden in about 15 minutes. The hotel offers free hourly shuttle service to this location which is a nice bonus so one does not have to drive! There are several very nice restaurants close by.... recommend the St. Claire just next store and the Church Street Cafe for authentic South Western dining. The Wild Avocado Cork and Tap restaurant in the hotel features South Western decor and has a nice comfortable feel to it. We only had breakfast here which was really good. A special thanks to our waitress Christine L who introduced us to Carne Adovado which is now my new fave side dish. A big thanks to the cooks and kitchen staff who are often forgotten in reviews. We will return! Thanks Best Western and all the RIO Grande staff!

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
Thanks for returning to stay with us. I am glad that you like the location and have explored many of our nearby treasures Thanks for the kind words for Christine and the Carne Adovado burrito. We look forward to your next visit.

"Road Trip Review"

5
User 07/02/2019

Excellent location (beside highway near old town), excellent facilities (restaurant, bar), nice people, comfortable well-serviced rooms, good parking, great rates - what more could a traveler want ?...

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
So happy you had a good visit. Thanks for your nice review and the business. You are appreciated.

"Perfect Place"

5
User 06/02/2019

We chose this hotel because the location is perfect for exploring the area. It is located near everything of interest. The hotel was clean and comfortable. The staff was wonderful from check-in to cleaning. The breakfast was outstanding. Our waitress Christine L was so kind very morning. She greeted us and got our coffee right away! It was a wonderful way to wake up.

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
I will share your compliment with Christine. Thanks for recognizing her and the breakfast experience. We hope you will be back to stay with us again.

"Great hotel for pets"

5
Happiness68006865088, Prescott, Arizona 01/02/2019

I stayed with 2 dogs in the room and it was very nice. They had a dog bed provided for my pets. The decor was updated and modern. The beds were comfortable and clean. Even though we were off I 40, there wasn't any traffic noise in our room. What a wonderful experience!

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
We are delighted to learn that you had a good experience with us. Please remember us when next in the area. Safe travels.

"Love this Hotel"

5
gramma885, Perkinsfield 29/01/2019

We have stayed at this hotel 3 times. It is very convenient to the highway. Easy off and on. The staff are always friendly and professional. Very clean and quiet even though it is very close to the highway.

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
We appreciate your repeat business and the kind review. We look forward to your next visit. Thank you.

"Nice Hotel"

4
shnpan, Birmingham, Alabama 21/01/2019

This hotel is near "Old Town" Albuquerque. The check in was easy with Lesley. She noticed that we were Platinum Reward members so she offered us an upgrade to a larger room with a pool view. Being winter, the pool was covered by a large inflated tent. As there was a wind storm the night we were there, the tent was deflated by the morning. Our check out with Alison was also easy. Breakfast was served in the hotel restaurant. The service was very slow, even though there were only a few in the restaurant. The breakfast was ordered from a limited menu. The eggs were bland, the potatoes were under cooked, the corn muffin was dry but the bacon was good.

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
Thanks for your feedback and for recognizing Allison and Lesley at reception. I will pass along the compliments to them. We appreciate your business and use this to help us improve.

"Clean and Friendly"

5
Scenic03269034192, Arrington, Tennessee 14/01/2019

Clean, Safe-ish and Friendly.The only real complaint was the fridge did not work and there was some creepy people in the parking lot. I told staff and they sent someone to check. Parking with a trailer is a bit tough also.

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
Thanks for your feedback. We appreciate it when you let us know about any issues so we can address them while you are here as our guest. Your business is important to us.

"Shout out to maintenance and housekeeping"

5
hdngrdn, London, United Kingdom 12/01/2019

I've stayed at the Rio Grande Inn regularly for years, and always rated it very highly. This year, however, I wanted to particularly congratulate the maintenance and housekeeping teams. My stay coincided with a very big winter storm - gale force winds and heavy snow. One of the things I enjoy most about staying here, is using the swimming pool, which is under a pressurised dome. This year, the dome was entirely blown down by the very high winds: I looked out the morning after the storn and saw two maintenance guys, battling to reinflate it, and get it back up. It took them ages - in sub-zero temperatures, deep snow and high winds - and they finally managed not only to get the dome back up, but the pool area cleared up, and ready for use, by lunchtime. I couldn't have been more impressed and grateful - it really was WAY beyond the call of duty. Also, the housekeeping team are really helpfully flexible. We're often very jet-lagged when we're staying there, and consequently aren't early risers! The housekeeping team are very adaptable, and even though they've already cleaned the rest of the floor, come back to do our room later in the morning. i'm sure it's a real pain for them, but again, it makes a genuine difference to the quality of our stay. This kind of consistency and helpfulness are visible in many different contexts and makes for a really restful and enjoyable experience for guests at the Rio Grande Inn.

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
Thanks for the kind shout out for our maintenance and housekeeping teams. They are the best, I agree. We very much value your business and the compliments for our team. Thank you so much.

"Excellent Value"

4
crankshaft61, Montana 11/01/2019

Rio Grande Inn was the perfect place to stay when we wanted to explore "old town", as it's within walking distance of the historic area. A bonus is the pool and spa, which were clean and roomy. Service is excellent here, the staff does everything to make guests comfortable. If that's not all, our rate included vouchers to use for breakfast or other meals at the in house cafe/bar. Service and food in the cafe were fabulous. I can't say enough about this "gem" in old town.

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
We are thrilled to learn that you enjoyed everything about your stay with us. Thank you so much for being our guest. We hope to welcome you back when next in our area.

"Excellent value, top rate service and food"

5
User 07/01/2019

Usually restaurants attached to hotels can be risky and I can be pretty particular when it comes to food quality. Had dinner and breakfast 2 days there and could not be more pleased with quality of the food and service.

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
Thanks so much for your kudos to the restaurant team. I will share this with them and provide my thanks. We hope to welcome you back when you are next in the area.

"Convenient Location"

4
ICaballero01, Abilene, Texas 05/01/2019

This hotel is conveniently located right off I40 for the price of the room and having a restaurant located on site it was a good stay. Hotel room was super clean and housekeeping were super friendly when I asked for other items.

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
Happy to learn you enjoyed your visit and appreciated the work of our housekeeping team. Thanks for being our guest.

"Another great stay - room renovated since our stay in May 2018"

4
cd68046, Papillion, NE 03/01/2019

Due to weather in Nebraska, had to drive 16 hours in one day. Made reservations @ 9 PM by contacting the hotel directly. Reservation was accurate and room was exactly as expected - King bed, comfy chair and ottoman, desk, big screen TV, fridge and full bath. Inquired about availability of microwave in AM - arrived within 10 minutes of making request. The bedding, drapes, paint and carpet have been updated since our last stay. Stay included breakfast vouchers - chose from @ 7 options or worth $7.50(?) for ala carte options.

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
Thanks so much for staying with us again. We are grateful for your business. Happy to learn you noticed the updates. We look forward to your return.

"Like being at home away from home. Location convenient for several excursions and interests."

5
Paradise305005, negril 29/12/2018

Experience was outstanding. Everything was comfortable and clean. The staff was excellent !!! Especially: Dominic, Lesley, Zack, Chris, Irie, Johnathon, Trent, Misty, Celia, Christine. All of their attentiveness, courteousness, concern, helpfulness made each day a very positive experience..

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
Your kind words for our team members are appreciated and shared with them Thanks so much for being our guest.

"Great staff"

2
bears2012, Albuquerque, New Mexico 16/12/2018

The only good thing for me about this stay was the outstanding customer service other then that I won't spend money here again. The building was built in 1978 an really hasn't changed since then, too bad great location to build a 2018 hotel.

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
Thank you for recognizing our team for their outstanding customer service. I am very disappointed to learn that you find the building to be outdated. We have spent the past 3 years undergoing major renovations - from changing out all flooring in the hotel (from tile to carpeting), installing new mattresses, painting and redecorating the guest rooms (just waiting on our new linen package to arrive) with new art, window treatments and new upholstery for the hand crafted New Mexican furniture. The outside of the building was newly painted, and new exterior landscaping and art installed. There is much more. I understand that our decor is very local, so it is not for everyone. Thanks for your business and the kind words for our team.

"Loved this place. very clean, staff at front desk very helpful and pleasant."

4
200characters, Phoenix, Arizona 11/12/2018

Loved this place. Very clean and staff were helpful and pleasant. Pet friendly as well and gave us treats for our 2 shelties. A bit outdated but all else made up for it. Could have used a nice area out back area for dogs but we mad the small area they had work.

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
We appreciate your kind review and your business. Thank you.

"Love it!"

5
Polarbear95404, Colfax Wi 30/11/2018

Great welcome, great decor , very social bar, dog loved it, great location, staff eager to serve and seemed happy. This has become a regulr stop on our trips to Phoenix. Old town in walking distance. Nice job all around!

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
We greatly appreciate your kind words, and truly look forward to welcoming you back. Thanks for your loyalty.

"Overnight Stay was fine."

4
699susanm, Regina, Canada 26/11/2018

Room was very good and the restaurant was more than adequate. Come Breakfast was an order off the special guest menu - good food, good service. Hotel was a bit hard to find at night when unfamiliar with the city x off the interstate I25. Check in, check out were great!

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
So glad that you had a good stay with us and enjoyed the breakfast and reception. We are located just off I-40 at exit 157 A.

"International Western Music Associate vendor show"

5
warpweave, Chimayo, New Mexico 18/11/2018

We had our event at hotel Albuquerque and we enjoy staying at Best Western better. You have a secure parking lot area with cameras, gates, and lightening. The breakfast at the green Avocado restaurant is one of the best home cook breakfast then any other Best Western in town. We always enjoy are stay when we are in Albuquerque for business.

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
Thanks for staying with us and for the very kind words. Your business is appreciated and we look forward to your next stay.

"Clean but older hotel."

4
User 16/11/2018

In my opinion not a $100+ hotel. Its older with small rooms, although they are clean. The front desk employees were very nice and recommended Church Street Cafe for Southwestern dinner which was great. Tried the restaurant onsite for breakfast. One girl working the entire dining room, cold coffee, gave up and left.

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
I apologize that we did not meet your expectations. We do appreciate your comments and use them to help us improve.

"Two overnight stays, 9 days apart"

5
okie_wanderer, El Reno, Oklahoma 06/11/2018

Really enjoyed my 2 stays at the Best Western Plus Rio Grande. The lobby staff were great, professional & efficient with check in & check out, while being very friendly & polite. The location is supreme. Right off I-40 with a gas station & a Starbucks directly across the street which is great when departing. Old Town Albuquerque is an easy 10-15 minute walk along a busy street that felt safe. The rooms were very clean, quiet, and had a very pleasant southwest decor. I thought the beds were quite comfortable. As others have said, the bathroom is small, however it is well arranged with the sink angled in the corner. One thing that surprised me was maintenance & housekeeping working together in one of the rooms. Don't see that often - they're usually in each other's way! That speaks volumes about the management & their philosophy. It works & I was glad to see it. There is a restaurant & very quiet bar on premises. Dinner in the bar & breakfast both days was excellent. But, what I thought was even better was the service. The bartender & waitstaff were amazingly friendly while still being very efficient. In today's world of slow service with an attitude becoming the norm, these people were amazing. The comparison is almost startling. Do I recommend Best Western Plus Rio Grande? Yes, absolutely! I could not be more satisfied & plan on staying here anytime I'm in the Albuquerque area.

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
Your recommendation is so important to us. Thank you very much for your kind and detailed comments. We hope to welcome you back when you are next in the area.

"Terrific experience"

5
User 06/11/2018

Quick stop for one night. Very clean and comfortable. Bed extremely comfortable. Great restaurant with unique New Mexican food. Enjoyed dinner the first night and a great breakfast the next morning. Excellent price and ample parking. Easy to find off the highway and near many amenities. Very friendly and helpful staff.

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
Thanks for the kind remarks for the restaurant and your stay with us. We appreciate your business and hope that you will return to stay with us again.

"BWPlus Rio Grand"

5
William R, Seville, Ohio 06/11/2018

We enjoyed our stay at the BW Plus in Albuquerque. The room was very clean and the service was professional. The staff was friendly and the location was convenient to where we needed to go. The price was reasonable.

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
Your kind feedback is greatly appreciated. Thank you for being our guest. We hope you will be back.

"Wonderful place to stay,"

5
dorisklein, Milwaukee, Wisconsin 04/11/2018

Great location near Old Town but even more... Clean and well maintained facility, friendly and pleasant staff, great breakfast voucher deal, a nice lounge for evening refreshments. Can't say enough about the hospitality of everyone here. I highly recommend Riogrande Inn,

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
We are very happy for this kind review and that you had a good experience with us. Thanks so much.

"Overnight stay"

4
Ed P, DuBois, Pennsylvania 01/11/2018

We stayed here based on the reviews that we read. The hotel is very nice and clean. The restaurant was slow in serving and they just seemed like they were confused what needed to be done. The food was fine though.The room was good and comfortable. It was located beside the Interstate so it was a little noisy but easy to fall asleep.

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
Thanks for your review and your business. We hope to welcome you back when you are next in the area.

"Comfortable hotel, with good location near Old Town"

4
OshkoshTraveler1, Oshkosh, Wisconsin 01/11/2018

We stayed 3 nights at the BW Plus Rio Grande Inn. Our room was on the 4th floor and was fairly quiet at night for the busy location it is in, although the AC was loud, we turned it off at night. The room was clean, the bathroom was very small, but clean. We didn't find the beds very comfortable, they seemed to be at the end of their life. They give a breakfast voucher to BW rewards members, you can choose from 9 made to order breakfasts, or upgrade to other breakfasts at additional cost. I really did not enjoy the food all that much, just okay. It is an easy 10 minute or less walk to Old Town area on a busy street. There is a Starbucks and Fast food burger place across the road, but would be difficult to cross on foot, the traffic moves very fast. You would have to walk down to a traffic light and then walk back or take your car. The outdoor pool was closed for maintenance. Staff was helpful.

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
Your detailed review is appreciated. I am sorry that you did not enjoy the mattress, they are less than one year old, and a high end, commercial Serta model. Our pool is being prepared for winter usage. We take advantage of the sunny but cooler weather to do maintenance and will put a cover over the pool next week. This allows our guests to use the pool all winter. Thanks for being our guest.

"No title"

4
Adventure46630909238, Temecula, California 31/10/2018

The only problem I had was trying to find the lobby. Otherwise, the place was very well maintained and comfortable. Room size was excellent with the exception of the bathroom. The bathroom is rather small.

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
We are happy that you enjoyed your visit with us. Thanks for the review and your business. Our hope is that you will return to stay with us again.

"Do not book with GetaRoom.com"

5
Barbara B, Perroy, Switzerland 26/10/2018

this hotel is wonderful, and I highly recommend it. However, do not book through getaroom.com as they charge a super high hidden service charge. Our taxes and service charge were 44 dollars for a 108 room. Just book directly with the hotel.

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
Thanks for your kind review and the wise recommendation about booking with the hotel direct. We hope to see you again.

"Amazing Hotel Service"

5
User 26/10/2018

Best Western Rio Grande Plus made our First trip to Albuquerque totally amazing!!! Personnel in all areas of hotel were very friendly..helpful..accomodating n patient!!! Extra amenities of toothpaste razors etc really added relief to us for items forgotten! Maid service esp Cynthia were totally efficient n friendly!! Employees went out of their way to search information! Every employee displayed extreme patience w my multiple questions! Hotel Super close walking to many Tourist areas! Big Plus!Airport shuttle service/girl who picked us up Oct12..Awesome..as well as Kayhla n more!! Great Trip Thanks to BEST WESTERN RIO GRANDE!!!

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
We truly are happy to learn that you had a good experience in Albuquerque and at our hotel. Thanks so much for recognizing our team for good service. We appreciate your business and hope to welcome you back when you are next in our area.

"Great Place with Awesome Breakfast"

5
237donaldk, Fort Worth, United States 21/10/2018

This is a very unique place to stay. The hotel has a bar/restaurant in it that provides local live music, at least the night I was there. Breakfast the next morning was a real treat. It is not the normal breakfast most Best Westerns offer, but an actual sit down and order place with 9 different selections free of charge with beverages provided. Take a dollar or two with you...the wait staff is very attentive. Ten minutes from the airport. Will definitely be back when in Albuquerque.

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
We are delighted to learn that you will be back. Thanks so much for being our guest and for the nice review.

"Rio Grande"

5
raymondo459, Phoenix, Arizona 16/10/2018

WE love staying in this hotel. Right off of the freeway, we have stayed here twice in the last year during our cross-country travels. With a restaurant right in the facility one does not have to travel with the trailer to find dinner.

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
We truly appreciate your loyalty and the kind review. Thanks for being our guest.

"Very Comfortable and Spacious Room with Ample Storage Space"

5
Deborah20l8, Dallas, Texas 14/10/2018

The room was top-notch. Very clean, attractive and comfortable. Generous storage space including abundant counter space and towel racks in bathroom. Lush towels and lots of pillows. AC system worked the best I've ever experienced in a hotel. Very short walk to Old Town shops and restaurants. The only problem was noise from the next room coming through the door from the adjoining room. Also, the taste/temperature/service speed of the breakfast could be improved. The room was also very high-priced because of an event going on in town, but we were lucky to find a room at all that weekend. Overall, though, the hotel was fantastic because of comfortable room and great location.

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
I appreciate your kind feedback. We value your business and hope that you will return to stay with us again when in the area.

"A+"

5
Ann E, Las Cruces 13/10/2018

Immaculate hotel inside and out. Every employee went above and beyond. Wonderful food and service at the restaurant. The shuttle service was quick for all our trips to various sites. We can't say enough about our stay at this hotel.

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
Thank you, thank you, thank you. We very much appreciate your business and hope that you will be back to stay with us gain.

"Nice Location but needs updating"

3
wendycheryl76, Wilmington, NC 13/10/2018

Stopped by for overnight visit on way to Cali. The hotel was easy to get to from interstate and was close to Old Town which was why we chose it. The hotel was ok but it could use some updating. The only thing I would've preferred was if hotel had a regular breakfast bar instead of giving you a voucher to pick off a specific limited menu in restaurant on premises.

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
We appreciate your feedback and your business. Thanks for being our guest.

"Mayflower Tour to Albuquerque and Santa Fe"

4
rozshever7, Gainesville, Florida 11/10/2018

The staff at this hotel were superior........Jonathan in food service was most pleasant with everyone in the tour group......he was there a couple of times during breakfast and dinners and when he wasn't around people asked where he was......Wait staff in the restaurant very pleasant and accommodating.

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
We are happy to learn that you enjoyed your visit for Balloon Fiesta. Thanks for recognizing Jonathan. I will pass the compliment along to him and provide my thanks.

"Needs a Serious Update "

3
redmondrovers, oregon 11/10/2018

On our cross country trip we elected to stay at this hotel due to it's near Old Town Albuquerque. We like to walk so it's about a 15 minute walk. That's the highlight. The hotel I'd tried looking and the halls and common areas are worn. The A/C heating unit is extremely loud. The room we had was average but clean. The restaurant for breakfast is ok, but nothing special even if you opt for an upgraded meal.

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
I am disappointed to learn that we did not exceed your expectations as is our goal. We have had major updates to the hotel in the past year, and will finish with guest room updates hopefully by the end of the year. The hallway carpet is new and the common areas renovated in the past year and one half. Please never hesitate to let us know if there is a problem during your visit. We will do our best to resolve it while you are here as our guest. The ac unit will be checked to make sure we fix any issue. Thanks for your feedback.

"A Welcome Pit Stop on Route 66"

3
HRHSZH, London, United Kingdom 03/10/2018

This is the 6th hotel on our Route 66 Adventure as booked by ATI and Virgin Holidays and we were to stay 3 nights enabling us to recharge our batteries before heading onwards ho! Whilst there is a pool we didn't partake but we were jazzed it had a restaurant and bar as we had not been lucky on our trip to have such a luxury thus far. The staff were welcoming and helpful. The decor seems dated to me but it may just be the New Mexican style -lots of bright woodwork. It is easily accessible from the interstate and the rooms are clean and comfortable (always good). There were a lot of tour parties here and we are not spring chickens ourselves but we felt young at the side of them!! Unfortunately the restaurant was a disappointment. It is located just of reception and it in full view to the lobby - I felt on display!! Some sort of partitioning and ambient lighting would greatly improve this and make it more welcoming. We chose the $16 Chicken and Spanish Rice dish - it was not good and appeared to be made from reconstituted components. I was disappointed and we did not eat lunch or dinner at the hotel again. The breakfast was ok, a buffet would have been preferable as opposed to one out of a half-dozen set menu choices. I was glad of the comfortable room disappointed in the restaurant and bar.

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
I appreciate your comments and hope your traveling goes well. Thanks for recognizing our team.

"Great Staff - building could use someof that greatness"

3
Nana34, Canada 03/10/2018

The rooms need a little updating - furniture, mattresses and most of all the air conditioning that either blows and you get cold or the room gets warmer and warmer when it is off. The staff are helpful, courteous and can be humourous.

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
Thanks for the kind words for our team. Our Serta, high end, commercial grade mattresses are just 1 year old so it is disappointing to learn you did not like the new mattress. Our furniture is hand carved, solid wood from a New Mexico artisan. Let us know if there is something we might do to make your stay better. The AC thermostat can be set to the temperature of your liking and it can also be set to have the fan cycle or run continuously. We appreciate your feedback, and your business.

"BW Rio Grande Inn & Route 66"

4
Tyrone1965, Owatonna, Minnesota, USA 02/10/2018

This Hotel sits just off I 40 and is within 5 min of Route 66 and old town. Upon entry, looked to be pretty well kept property. Front desk staff was friendly. Room was warm upon entry, but a/c which was kind of loud cooled it off fairly quick. Room was nice and fresh. Beds comfy, good channel selection on tv. Fridge & microwave included. A/C only ran on hi speed. When switched to low-never changed speed, but still didn't effect our sleep. Might with light sleepers. Pool and whirlpool were nice! Made to order breakfast was great! All entries into parking lot except main were fenced off after dark which was nice. I would stay here again!

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
I am happy to learn that you will be back to stay with us again when in the area. Thanks for your kind review and your business.

"Great Location for Exploring Old Town"

4
lifterguy, Pittsburgh 01/10/2018

This Best Western is just a few blocks from Old Town Albuquerque, and provides the amenities of a full service hotel, without having to pay extra for things like parking. The hotel seemed well maintained. We had a nice room. I downgraded my rating from Excellent to Very Good because the room's AC unit made a rattling noise after it ran for a while at night, disturbing what would have otherwise been a good night's sleep.

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
Thanks for your review, please never hesitate to let us know if there is something we can do to make your stay better while you are here as our guest. We will work to resolve any issue to your satisfaction. We look forward to your next visit.

"Charming Hotel in Old Town Albuquerque ... as said on their web site."

3
Ezzerider, Christchurch, New Zealand 01/10/2018

This a is little beauty of a hotel. The location is dam near perfect for anyone doing a US road trip. The room was very comfortable, clean and a really good size. Breakfast was included ...but be warned...!!! You maybe better to pay for your breakfast as the complimentary breakfast is pretty poor. I would suggest to the management that they don't have it. We had it and left feeling hungry. We looked around and others had bigger and better meals. even the glass of orange juice was in a very small glass. Pay for the breakfast, go off the menu and you will be much better off. We were going to find another place on our 2nd morning but decided to stay. I asked for an upgrade on the meal and the waitress was bullied by the head waitress to not give us anything else. Not a good look management. HINT: If you want a good meal, go over the road to St Clair. We eat here for an evening meal and it was perfect. The wine was really great too.

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
Thanks for your review. Our breakfast program is popular and I am disappointed to learn you did not find the selections ample. We are always working to improve our services and appreciate the feedback. Thanks for being our guest.

"good Hotel"

3
melfred_20, Arizona 21/09/2018

It was a nice clean hotel. I liked how they did the breakfast. It works like a normal sit down restaurant and you just have to choice from the option they give you or i believe pay a little more and get a bigger/better option. My only complaint was we had to walk though the outside smoking to go anywhere and its really closse to the pool so sometimes you get a face full of smoke.

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
I am happy to learn that you found our hotel clean and that you liked the breakfast. Sorry that the smokers made your walk not so pleasant. We appreciate your business and hope that you will be back.

"Nice hotel, skip the restaurant"

4
User 20/09/2018

Very friendly staff. Skip the restaurant! Meals are mediocre at best. Nothing is prepared according to the menu. You can literally order the same meal two days and it's different each time. It's like the cook gives you whatever they feel like putting in your food. I stayed here a total of 20 days in August/ September 2018. My stepfather and I chose to dine elsewhere because the food is terrible. If you do dine at the hotel restaurant ask for Christine. She is fantastic and does her best to make sure you're satisfied.

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
I appreciate your feedback and apologize that there were issues with the meals in the restaurant. I will share your comments with our team and we will work to do better. Thanks for being our guest.

"Great Hotel experience"

5
User 15/09/2018

We choose Best Western because we have a small dog that travels with us. They are a wonderful staff and we continue to use them often. Room was great, outdoor patio was great parking great. Shuttle to airport and around town was so convenient.

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
Your loyalty is so appreciated. Thanks for being our guest and for the kind review. We look forward to your return.

"Above & beyond customer service."

5
r0bin323, Los Angeles, California 12/09/2018

This location has a really nice bar inside the hotel. There are 2 TV's, a full bar, tables, bar stools and free appetizers. However, the best part of this hotel and bar is the bartender, Celisa. Celisa made my experience at this hotel and bar such a wonderful experience! She was friendly, courteous, talkative and professional. Overall, Celisa provided some of the best customer service i have ever experienced and will definitely be staying at this location again because of Celisa. Thank you!

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
Celisa is a superstar. Thanks for recognizing her. We appreciate the review and your business.

"Clean & Pleasant"

5
mharcrow, Conroe, Texas 12/09/2018

We were traveling and did not know where we were going to be in the evening. Called the BW in Albuquerque. The young lady was very pleasant & helpful. When we arrived, all the staff had genuine smiles and made us feel welcome. The hotel was very clean and comfortable.It was our first stay at a BW with a full service restaurant. Very Nice! It was clean, the food was wonderful and the staff was great.

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
Thanks for trying us out. I am happy you liked our full service experience, clean rooms and helpful team members.

"Very good "

5
User 10/09/2018

Sprawling design makes for complicated internal corridors. Multiple exits to parking lots. Getting around can be confusing and signs are suboptimal. That said, rooms are spacious, beds comfortable, and bathroom facilities function well. Staff extraordinarily helpful and pleasant. Usual facilities. Breakfast served on individual plates chosen from a fairly broad menu. Worked well for us; however, details were missed: for example, specific request for very small amount of juice resulted in a full glass which was wasted, and a requested scrambled egg cane as an omelet. I can see that when busy, this could be quite a problem Still, minor glitches in s very good stay

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
Thank you for the feedback. Your comments and business are appreciated.

"Rio Grande Inn"

5
Karen6344, SAN DIEGO 09/09/2018

I stayed three nights in September recently. Was upgraded to a King size room which was large and comfortable. The hotel was quiet even with a lot of guests and their pets. Large parking lot. Wonderful location right off HWY 40. !5 minutes from airport and a few minutes from Old Town. A voucher was provided for breakfast each morning or you can order from the menu and pay a small fee.

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
I am happy to learn that you enjoyed your visit with us. Thanks for the kind review. We hope to welcome you back when you are next in our area.

"Great location"

4
Allen J, Antioch, California 06/09/2018

Great place to stay one block from a wine bar resturant. The hotel bar was outstanding we where joined by another group of Harely riders riding across country. We all where very happy to find a place that was dry and welcoming.

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
Thanks for your review. Happy, dry riding on the road.

"Great place near Old Town"

4
Mike A, London 02/09/2018

We stayed for two nights, the room was comfortable and clean and facilities good. Nice bar and separate restaurant where they serve full breakfast cooked to order. Decent pool area and plenty of parking. 15 minute walk to Old Town with plenty of eating and drinking options together with gift and boutique shops. Also near to Interstate making it an ideal overnight stop if only passing through.

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
We are pleased that you had a good visit with us, and enjoyed our culturally centered location and the amenities at the hotel.

"Very happy"

5
User 27/08/2018

The rooms are nice and clean, the pool area is super relaxing, breakfast was wonderful, AND the security was great. Well lit parking that was gated to one way in/out with security that walked the parking lot and as a women made me feel incredibly safe, and since this is ABQ the usual worry of having your car stolen wasnt even a thought.... I even just recommend this hotel to family of mine. Would definitely stay again!

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
We so appreciate your recommendation to family, and your kind words for your stay with us. We hope to welcome you back soon.

"No water"

1
nancysZ6016MW, North Aurora, Illinois 27/08/2018

I would not recommend the hotel at all, and I am a rewards member. The hotel itself is difficult to get into. The front entrance is hidden by the attached restaurant. Our room had no working shower. The staff wasn't even going to credit me until I demanded it. Will look for a different place the next trip.

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
I apologize that our team members did not provide you with service that met your expectations. We have had no problems with water, so I am not sure what happened with the shower. I will have our maintenance team check the shower faucet and shower head to correct any potential issue. Please let us know when there is a problem when you are here as our guest we will do our best to resolve it immediately. Again, I am sorry that we did meet your expectations.

"Always a pleasant stay!"

5
tina222018, Lawrenceburg, Kentucky 26/08/2018

The staff is always friendly!Pet friendly....even provided a treat for the dog!The hot tub is hot and the pool is refreshing.Southwest decor is a nice change.Breakfast selection is good...not your average cereal and breads, Real restaurant food, made to order!

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
Thanks for the compliment for our breakfast program I am happy to learn that you enjoyed the cooked to order breakfast. We are happy that you had a good experience with us and look forward to welcoming you back.

"Great place to stay"

5
User 26/08/2018

Everything went smoothly at BW. Staff, room and breakfast was excellent! No complaints. Close to old town, zoo, botanical gardens and freeway. Hotel has great ambiance and best collection of old photos on the wall.

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
Happy to hear that you enjoyed the photos of old of ABQ and NM. We appreciated your business and the kind review.

"Close to freeway but quiet."

5
Rhonda T, Phoenix, Arizona 22/08/2018

Just off of I-40. The hotel is in downtown Albuquerque and a lot of upgraded old buildings. Tho we did not use any amenities, they offered a lot. Very nice fresh cooked breakfast in a nice dining room. Pool looked nice. And if you like good beer and food there is a great brewery half mile from there. Ponderosa Brewing Company!

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
Happy to hear that you explored the area and liked it. Come back and enjoy the hotel amenities next time. Happy travels.

"great value"

4
User 21/08/2018

Staff was super friendly. We were surprised that our room came with breakfast vouchers. So we enjoyed fresh made breakfast each morning. They accommodated us with an extra bed and voucher the first night. Easy access to oldtown and the freeways.

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
We are delighted that you had a good time with us and in Albuquerque. Our hope is that you will be back many times. Thanks for being our guest.

"Rio Grande Inn"

5
melaniezee2018, Alexandria, Virginia 15/08/2018

We had a wonderful stay at the Best Western Plus Rio Grande Inn! Mari was friendly and extremely helpful in giving us a tour of the facility and making our reservation. Breakfast was included every morning and Christine L. not only provided excellent service, she was a bright start to our day and even knew our orders by the third day! I will definitely stay here again!

"Nice hotel within walking distance of old town."

4
rsorunbike, Broken Arrow, Oklahoma 14/08/2018

Everyone I dealt with at the hotel from the front desk to housekeeping were friendly and helpful. Our room was clean and comfortable. There was a nice pool which was well maintained. Hotel is located within walking distance of Albuquerque's old town.

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
I am happy to learn that you had a good visit and enjoyed our location and amenities. We hope that you will be back to stay with us again.

"Stayed for 4 nights; it was a great stay."

4
James S, Bonita Springs, FL, United States 12/08/2018

Had a room on the top floor looking out at the mountains. Room was clean; had 2 queen beds with a table and 2 chairs. This location is perfect; close to Old Town, Petroglyphs, and Rio Grande Nature Center State Park. The Restaurant was very good. Our server named Christine L was fantastic. Our food came out exactly as we ordered it; they are flexible if you want to substitute.

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
Thanks for recognizing Christine the restaurant. We are happy that you had a good visit. We look forward to welcoming you back.

"Our Albuquerque stop off of I-40.............."

4
reginathibideau, Sun City West, Arizona 07/08/2018

Nice Southwest style lobby and rooms. A/C was a little difficult but effective. Lobby staff was very friendly, and there even is a book lending bureau for hotel guests to pick and choose something. Facility is a little dated.

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
Thanks for your nice comments regarding your stay. We are always working to update the hotel and do have many projects in play as I write this response. We hope that you will be back to stay with us again. Thanks for being our guest.

"No cleaning unless asked for."

2
User 07/08/2018

No room service unless you ask. Cleaning and replenishment should be automatic, especially for price. Always book on line didn't this time. Had AARP, AAA and HD rewards. My price was still way more than online would have been. Still paid more than ever have.

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
I value your feedback and will follow up on your comments. You should always receive the best pricing booking directly with the hotel. We do clean rooms daily unless directed by the guest that limited or no service is required. I will check to see what happened and we will resolve any problem. Thank you for being our guest. I apologize that we did not exceed your expectations as is our goal.

"Good stay except for the pillows"

3
TaylorRose, Central California 03/08/2018

This is a well appointed BW Plus that we booked based on TripAdvisor reviews. It is a nice property with friendly and helpful staff. Check in was easy, parking is plentiful, and it is in a good location to visit old downtown, museums, petroglyphs and Rio Grande River parks. It is also across the street from a Starbucks. Room was good sized and the only issue we had was the pillow selections on the bed were hard and uncomfortable. Otherwise, the room was clean, bed was ok, bathroom amenities was nicely scented citrus soaps and the towels were fluffy. In room coffee is Starbucks with a Keurig machine. Breakfast was especially nice as it is a made-to-order with a good selection, otherwise you can pay a little more and order from a regular menu. I would stay here again and bring my own pillow. :-)

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
We appreciate your thorough review and compliments for the hotel. We have different types of pillows available and there should be a couple of firm and 2 softer pillows on each bed. Never hesitate to let us know if we might do something to make your stay a little better. Please do come back.

"Experience at BW Plus Rio Grande Inn"

5
Pam A, Euless, Texas 01/08/2018

This is an older hotel but is clean and stylish, modeled very well to fit into the Albuquerque vibe.The hotel is decorated in Southwest style very nicely. It's clean, the staff are friendly and courteous. The dining room is attached making a quick breakfast possible. Our server, Christine L was wonderful and extremely helpful and friendly. The hotel is located in a great location right off I-40. Easy on and off to go to the many wonderful sites Alburquerque has to offer. It's less than a half mile walk into Old Town. This makes it so convenient to visit this unique area of town. A must if you're visiting the area. Thank you for a wonderful visit!!

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
We are happy to learn you had a good visit with us. Thanks for complimenting Christine in the restaurant for her service. We hope that you will be back to stay with us again.

"Good Location near Old Town"

4
Jim G, Seattle, Washington 31/07/2018

We spend one night here to be near the airport for an early flight. The hotel lives up to the standards of BW Plus properties. The front desk staff were efficient. The room was clean. The hotel is within walking distance of Old Town with its good restaurants and shops. It is conveniently located next to the freeway. Outside noise was not an issue. The restaurant offers multiple complimentary hot breakfast selections. You may also order from the menu for a reasonable charge. My only minor issues with this room were that our king sized bed was a fold-out murphy bed. At first I didn't think anything of it. The mattress was comfortable enough. But eventually it just felt weird. It didn't quite feel like a cozy bedroom. Also the door to the adjoining room allowed even soft voices next door to be clearly heard. Fortunately our next door neighbors went to bed at a reasonable time. Otherwise it would have been unbearable. I just think we received not the best room, and would still recommend the hotel.

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
Thanks for your review and compliments for our team and the cleanliness. Murphy beds are a little different so I understand your comments. There are 2 in the entire hotel. Hopefully, you can book a different room time when you return. Thanks for being our guest.

"Pet Friendly and welcoming"

4
DianeH7050, Citrus Heights, California 30/07/2018

Check-in was very easy and thorough. Lobby and decorations throughout motel are very attractive. Room was very clean and comfortable Was given one of the largest cookies I have ever seen by Best Western. Very tasty too. Not the best location for walking a dog, but worked out quite well. Weather was an issue with excessive rain build-up in the parking lot. Would stay here again when in Albuerque. Great and convenient location.

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
I am happy to learn you would stay with us again. Thanks for the kind review. FYI, a new dog area is in the works on property. Hopefully, it will be in this fall.

"Really Nice!"

5
jennyC8520NB, Las Cruces, New Mexico 29/07/2018

The staff was very pleasant and helpful. This hotel appears to be recently updated and has fresh paint, inside and out. The swimming pool area is attractive. I think my room had new carpet. The free, delicious breakfast was made to order in the restaurant. (take-out available) The room comfort was typical for a hotel. When I visit Albuquerque again I will definately stay at the Rio Grande Inn. Liked it a lot!

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
We look forward to your return. Thanks so much for your kind words for staff and for noticing our recent updates.

"Cross Country with Big Dog"

5
Happysaurus, Lakeport, California 25/07/2018

We had a pet friendly room, it had attractive laminate flooring and was SPOTLESS and odor free. Veronica, the woman who cleans the rooms deserves to be recognized as a top notch employee. Great service from front desk with wonderful recommendations for enjoying the old town area which is an easy walk away. Pet area is just some gravel and no real walking areas on the property. There is a dog park and other parks and trails a short drive away. Would stay here again based on super clean pet friendly rooms, the proximity to the old town area and bike trails. Nice place if you had a few days to explore the area. We only spent the night as we were headed home.

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
Thanks so much for your recognition of Veronica and the front desk team. I am happy you found your pet friendly room clean and easy to get to pet friendly areas nearby. We hope that you will be back to visit us again.

"Plus and Minus"

3
Lou P, Midland, Michigan 24/07/2018

The decor of the room was old. Chairs in the room were uncomfortable. The elevator was way too small to maneuver the luggage cart. Music provided in bar for happy hour, but the bar is too small to host live loud music. Snacks were available in the bar. Couldn't speak to the person next to you unless you were shouting. Breakfast is a voucher system. There were two of us in our room and only 1 voucher. Took some persuading to get our waitress to allow us to chose a second breakfast for the second person. There were ,however, many voucher choices of food. WiFI worked good.

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
Your feedback is appreciated. Thank you so much for being our guest.

"Perfect"

5
Greg H, Wothington, United States 24/07/2018

The location was close to the historic downtown area. The staff was friendly and very helpful. The restaurant food was very good and the restaurant staff were exceptional. I also enjoyed having a bar and amenities like laundry facilities on the premises.

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
We are happy to learn that you enjoyed your experience with us. Thanks so much fr the kudos for the team and the food. We appreciate your business and the kind review.

"A convenient clean place to stay"

4
GuidoNM, Las Cruces, NM 21/07/2018

The Best Western Plus Rio Grande Inn is a nice clean place to stay in Albuquerque. great location to I-40, good staff and nice breakfast. Pool was all right. I stayed here several times and keep coming back because of the staff, location and cleanliness.

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
We appreciate your loyalty. Thank you so much for recognizing our team and the breakfast experience.

"Not the best location or service :-("

3
DeanMurphy2020, Orlando, Florida 19/07/2018

As part of a tour group, I was surprised when the bus pulled off Interstate 40 and almost immediately entered the hotel parking lot, meaning I40 traffic noise. This also means about a mile walk to Old Town Plaza. Since this was the last night of a 17-day tour, and my flight was scheduled for 11:00 the next morning, I hadn't planned visiting ABQ, something I enjoyed a year ago for five days. After ascending the world's slowest elevator (I used the stairs thereafter, even with luggage), I found the room to be spacious, clean & comfy. Perhaps I was tired and irritable from being on the road for many days, but registration staff that Friday evening seemed argumentative. The phone didn't work, so I had to come downstairs—not by elevator—to request the phone be repaired, and to have a wake-up call. The clerk suggest five items that I “may” have done to cause the phone not to work. Um… I could not call the clerk, so obviously I didn't “may have done” to cause it not to work. Half hour later, someone came to the room, discovered that a previous guest had move the plug to an incorrect jack. Since I am the only person not to have a cell phone, many may not understand the need for a WORKING phone. Fifteen years ago a spinal injury ended my career. I'm not an invalid, but on several occasions I've had to call 911 for ambulance transport to a hospital. I didn't appreciate lack of cooperation from staff members who assume all guests are stupid, and not consider that the problem caused at the hotel may actually exist.

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
Thanks again for your feedback Mr. Murphy. Our housekeeping team is diligently checking the phones to make sure they are working. I understand your concern and have take action.

"Good location, very busy motel"

4
rczernia, Las Cruces, New Mexico 19/07/2018

I stayed here for one night. Rio Grande St. is a very busy roadway less than a block from I-40 exit. The advantage of staying at the Best Western is that it is across the street from Old Town which is one of the main historic tourist attractions in Albuquerque.. Walking to and from Old Town with its myriad shops and restaurants makes this a worthwhile place to stay. As for the motel itself, the staff is very friendly and efficient, the rooms were nice and the housekeeping staff does an excellent job of maintaining their cleanliness. The in motel restaurant has a good breakfast selection an it was fast and reasonably priced.

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
Thank you. I am happy that you found us to provide good accommodations, food and service. Happy travels.

"Really really nice helpful staff, not what I expected from a chain."

4
User 18/07/2018

Every encounter with hotel staff, from making a reservation by phone, to checking in, to getting a luggage cart, to having dinner in the restaurant, was notably friendly. The restaurant surprised me by having good wine, fresh guacamole, and a well done bruschetta. The ample rooms are better than most chain hotel rooms — there is color, the furniture and decor are hacienda-ish. It's by the highway (convenient for arrival but not for an evening stroll) so the neighborhood is not good for walking, but so what — guests can drive and the hotel offers a shuttle service to nearby attractions (Old Town) and the airport.

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
Thank you for your kind comments about the staff, our restaurant cuisine and the guest rooms. We appreciate your nice review. Look forward to welcoming you back when you are next in the area.

"Nice rooms and location"

5
soonergal1, Oklahoma City 18/07/2018

Perfect location for all of ABQ's attractions including Old Town and Bhd Indian Pueblo Cultural Center. If you step out you can see balloons flying almost every morning. Pet friendly with nice clean rooms and nice, helpful staff. The restaurant has Decent food if you aren't getting out.

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
I am happy that you found our location and ABQ balloon friendly skies to your liking. We look forward to your next visit.

"Hotel Stay"

5
poorupkeep, Colorado Springs, Colorado 18/07/2018

I stayed at the Best western Rio Grande and the customer service was outstanding. The free breakfast was great and so were the rooms. I also enjoyed the fact that we were very close to so many things such as Old Town. I would definitely stay here again.

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
I am thrilled to hear that you had a good visit with us. Thanks for recognizing our team for great service. We hope you will be back to do more exploring in the area.

"Comfortable and convenient"

5
mishaklein, Norman, Oklahoma 12/07/2018

This may be the best place we've ever stayed on our annual family road trips. Excellent location, right off I-40 and a couple of blocks from Old Town. Real breakfast included (not the usual). Truly pet friendly. And quite comfortable, with enough room for our family of three plus a dog.

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
We are so happy to learn that we played a part in making your summer road trip memorable. Thanks for staying with us and for the kind feedback.

"Good quality hotel close to centre"

4
Chris R, Belmont, Lancashire. 11/07/2018

Clean and comfortable fairly standard hotel within close proximity to Albuquerque 'old town'. Free parking and a nice pool area with hot tub. The room was fine with everything we needed and the bed made for a good night's sleep.

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
Thank you so much for staying with us and for this kind review. Happy travels.

"No complaints here"

4
Iain A, Kirkcaldy, United Kingdom 09/07/2018

We had a two night stay here and no complaints about the hotel or its staff. Our room was large with dark furniture and was clean and in good repair. A nice outside pool with a small seating area nearby was ideal for relaxing at although we didn't use the pool itself. Within walking distance of the Old Town and for anyone driving there is a large parking area. We ate in the restaurant on one occasion. I had Salmon and mashed potatoes and my wife had chicken burritos. Both pretty good and filling. Prices were reasonable too. Just off the reception area is a small lounge bar, where we enjoyed a wee drink both nights we stayed there. Nice atmosphere and able to sit at tables in the reception area with your drinks if you choose. Not too much to moan about at this hotel.

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
Your review is appreciated. Thanks for being our guest. We hope that you will return to stay with us again when in the area.

"Perfect Route 66 Pit Stop"

5
Ryantmuir, Glasgow, United Kingdom 07/07/2018

We weren't expecting much, but this place is amazing! Spacious, clean rooms. Free secure parking, which is monitored by security and the back entrance is closed after hours. Amazing breakfast and restaurant with fabulous interesting staff! Only issue was how early everything shuts nearby... Being European, we're used to having dinner around 8-9pm. Unfortunately in the Albuquerque area the only things open around this time are some takeaway pizza restaurants. Other than that, beautiful area. Would recommend a visit to the old town about noon, that's when it's busiest. Great visit!

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
We are so happy that you had a good time in Albuquerque. We appreciate your stay with us and this kind review. Happy travels in the US.

"Summer Vacation"

5
tbrown114, Surprise, Arizona 04/07/2018

We have stayed at Best Western Plus Rio Grande Inn last year and decided since we loved the hotel that we would stay there again for this summer's vacation. Once again the Best Western Plus Rio Grande did not disappoint! We stayed in room 142 on 6/19 and again on our way home in room 135 on 7/2. Both rooms very clean & comfortable with micro & refer. We ate at the restaurant in the lobby for dinner both times & for the free cooked-to-order breakfast in the morning both times. Staff is very friendly & welcoming both checking in & checking out. Hotel is located right off the interstate with plenty of restaurants, gas stations & Starbucks right across the street. We love this Best Western & would recommend to anyone passing through Albuquerque!

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
Your repeat business and kind words mean a great deal to us. We hope to welcome you back next year! Happy travels.

"Helpful friendly staff"

5
djmontanez, Chicago, Illinois 20/06/2018

My husband and I checked in with Mari at the desk. After a long day of driving she was a breath of fresh air...smiling, super helpful about Old Town area and the hotels amenties. Our room was immaculate. The restaurant staff for dinner and breakfast were also great and the menu was a delight. Wonderful staff and great hotel....it doesn't get any better. I highly recommend!!! Donna Montanez For some reason my iPad will not allow me to rate room service and location....5 stars

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
Your high recommendation is greatly appreciated. I am happy that Mari and the restaurant team helped to make your visit a good one. We hope that you will be back to stay with us again.

"Wonderful and helpful staff—great location"

4
User 20/06/2018

I stayed here for five days recently to meet up with an old college friend. The staff at the front desk and in the restaurant were always very helpful and friendly, especially Christine in the restaurant. The breakfasts were tasty and filling, with lots of choices. The lemon water and coffee in the lobby were very refreshing and welcome.

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
I am so happy that you had a good experience with us while catching up with a friend. We appreciate your review and the compliments, especially for Christine. I will pass this along to her with my thanks. Until the next time.

"Awesome hotel"

5
Laurie H, Las Vegas, Nevada 19/06/2018

My son and I stayed here as we were driving across country . It was wonderful, safe, clean and comfortable. They also had a great restaurant attached. Service was wonderful! The parking well lit and there was security. That was a big concern cause he was moving and his belongings in his vehicle. I would recommend this to families or if you are traveling solo .

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
We appreciate your recommendation, and the kind review regarding your stay with us. Thanks for being our guest.

"Dated, but with ongoing updates = great stop"

4
JefeBernardo, Tennessee 19/06/2018

We stayed here on a trip to help a friend move. Nice surprise. The place has an old-time feel, but is well maintained. Updates are done do as to keep that feel. The room was comfortable and clean. The restaurant was nice - and it had a bar! I think this is our “the usual” stop for future trips through Albuquerque.

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
We look forward to welcoming you back. Thanks for the kind words.

"Great Stay"

5
Marc D, Hot Springs, Arkansas, United States 19/06/2018

Went on 10 day road trip. Stayed at Best Westerns in OK, CO, UT, NM, TX and they were all good except for one of two in OK. Meal was excellent for breakfast, made to order. Not to loud for being near the Interstate.

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
Thanks for your kind review and for being loyal to BW. We hope to welcome you back when you are next in our area.

"BITTER SWEET"

5
llewis0217, Albuquerque, New Mexico 15/06/2018

I've been staying here for several years. I visit my mother and stepdad twice a year. This year I came 6/2/18 I want to recognize Jonathon for his kind words through this difficult time. Mother passed on 6/12/18

"Just a quick stop"

5
User 14/06/2018

Just a quick stop on the way to Colorado Springs. Comfortable room for a good night's sleep. Great breakfast and the salsa had just the right bit of kick from green chile. I'm going to get a morning walk in to downtown plaza before getting back in the car.

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
Thanks for your stay with us. Glad you enjoyed our full service breakfast and the house made salsa. Hope that walk was enjoyable, it is so beautiful in Old Town in the cool, early morning.

"Best Pet Friendly Hotel in Town"

5
BandPofDenver, Denver, CO 11/06/2018

We have tried several pet friendly hotels in Albq. This is the only one to which we will return. Very clean, no odors. Nice faux wood flooring. Dog bed provided. Two little dog treats on check in. Nice areas for your dog to do his/her business. And this is just a nice hotel with nice amenities. Amazing breakfasts. Dinner too. The only negative was the very loud air conditioner unit. Our go-to stay in Albq.

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
We are happy to be your go-to place to stay with Fido. Thanks for your complimentary review and your business. You are appreciated.

"Functional"

4
NigelLiz, Northamptonshire, United Kingdom 10/06/2018

Stayed here for a night whilst passing through Albuquerque, and got the level of hotel that we expected from a Best Western. The hotel was clean and functional, and gave us everything that we needed. Would stay here again when traveling. Many thanks to Stephanie on reception who checked us in professionally, and pleasantly.

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
Thanks for your review. I am happy to learn you will be back to stay with us again when in the area. We appreciate your business.

"Another Quality Stay"

4
cd68046, Papillion, NE 10/06/2018

Stayed over the Memorial Day holiday to attend family graduation party in Albuquerque and do the tourist thing. King room overlooking pool - clean and comfortable. Always appreciate a clean Keurig and two luggage racks. Tub/Shower bath was clean and well stocked with towels. Included made to order breakfast at the attached restaurant was a high point. Outdoor pool and hot tub looked ever so inviting with sunshine from morning to late afternoon. While non-smoking hotel, hint of cigarette smoke smell in the hallways but not in room. Not a deal breaker for us.

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
We appreciate your kind review and are happy that you enjoyed another good stay with us. We look forward to your next visit.

"Our trip out west"

2
johnfP7809JL, Bad Axe, Michigan 08/06/2018

Every thing you expect for your money, clean rooms, friendly staff, good breakfast, easy to find from the freeway. We have always used Best Western Hotels in our travels by car across the United States.

"Unkept Promise"

3
Raymond H, Scotia, New York, Usa 06/06/2018

The Rio Grande Inn is showing its age. Great location and the rooms are nice, but the A/C needs upgrading. But more importantly, we were promised a microwave and were told it was already in our room - NOT, and we never received it.

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
I apologize that the microwave was not delivered as promised. I researched the problem and we have fixed the mistake. Our hotel has had many, many updates each year. Currently the exterior is being painted, we are updating our guest rooms with new window treatments, bed coverings, some furnishings, carpet and art. We hope you will be back and that you will enjoy the changes. Your feedback is appreciated.

"Anniversary trip"

5
TexasJan, Texas 03/06/2018

Very large room and nicely furnished. Allison checked us in and was very nice. Gave us 2 drink tickets to celebrate our anniversary. She even called our room to make sure everything was ok.Shower was great. Vouchers for $7. each were given for breakfast to be used at attached restaurant. Best breakfast ever!Great location. Close to old town and some of the museums..Only complaint...the thermostat did not work right. We would go out and when we returned the room was warm and we would have to reset it. Otherwise great trip! Would stay here again!

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
Thanks for recognizing Allison. I am happy she helped your celebration get off to a good start. Congratulations on your anniversary. We hope you will be back to celebrate with us again.

"Kinda Dated"

4
User 01/06/2018

My stay was comfortable. I slept well. However, the property is a little dated. I do think they are going to paint and do some renovations soon, however. I just thought it was a little tired for a Best Western Plus.

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
We are doing many, many updates to the hotel. The exterior is being painted as I write this response. Our rooms have many updates underway as well. We hope you will be back and that you will enjoy the new look. Thanks for being our guest.

"Great Place to Stay in Albuquerque"

4
handhnh, Livingston, NJ 31/05/2018

We felt this hotel was an excellent choice for the price. The rooms were large and it was very close to the Old Town. The front desk staff was very helpful and courteous. The pool area with hot tub was lovely. There is a free shuttle to the airport if you arrive before 11 PM which also will take you to the Old Town although it is a very close walk. However, the food could have been better.

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
I am happy that you enjoyed your visit with us. We hope that you will be back to stay with us again.

"Great Service at the restaurant for breakfast"

5
handleydssk, Ben Lomond, California 30/05/2018

The wait staff at the restaurant was exceptional. We were there for 5 mornings and every morning was the same, great service and personal service. Two people in particular stood out. Christine was always there and friendly and remembered us every morning. Another wait staff, which I unfortunately do not have his name was exceptional. He has a young daughter who was injured, while concerned for her well-being, he had a smile on his face and gave our entire family exceptional service.

"Good choice"

4
Donna M, Surprise, Arizona 30/05/2018

Clean and comfy beds. Staff was friendly. Good location and near old town. Lovely pool and relaxing area. Beware of breakfast... credit towards breakfast ... our free breakfast cost $14. This is not a normal BW free Mbreakfast. I would stay again.

"a grande stay!"

5
jean c, Raleigh, North Carolina 28/05/2018

We stayed here for a week, and would highly recommend it. The location is perfect ~ walking distance to Old Town and accessible to I-40 if you have a car. Their shuttle service not only does airport runs, but will take you to a number of predetermined locations around the city. The rooms are spacious and decorated in southwestern style. The food is good, and the highlight of the restaurant experience was our waitress Christine. It is a wonderful thing to start your day with such a friendly face who is super efficient. Her sweet and professional manner is shared by the entire hotel staff, and just added to our love of ABQ. Price is reasonable. Make a reservation, I have no reservations about it!

"Breakfast taco"

4
wardg3, Exeter, Rhode Island 24/05/2018

Betty makes the best Breakfast tacos and she is the best shuttle driver ever. She help to make my wife and most comfortable. The ease Betty made out of scheduling and driving us to pick up our rental car was great.

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
We appreciate the kind words. Thanks so much.

"Albuquerque"

3
O5980DDsusann, Seattle, Washington 23/05/2018

Everything was ok. Not sure if breakfast was included as no one ever told us and we left the hotel at 7 am. Shuttle to the airport was fine and the driver was friendly but the van was very dirty. Just ok.

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
Your feedback is appreciated, and used to help us improve. Thanks for being our guest.

"Friendly staff and clean rooms"

5
Jay7744, Albuquerque, New Mexico 22/05/2018

Was in town for business and had a nice stay at this facility again. Rooms are always clean and the staff is friendly. Enjoyed my dinner and a couple of cocktails in the lounge where Kym goes above and beyond to take care of the customers. She is very friendly and knows the true meaning of customer service.

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
Love the compliment for Kym and will share this with her. Thanks for being our guest and for your nice review. We look forward to your next visit.

"Albuquerque"

4
Charles M, grantown, United Kingdom 22/05/2018

The hotel is in an excellent location for exploring the Old Town, Albuquerque. The hotel itself is nicely decorated and the rooms are comfortable. The internet service is good and having a restuarant and lounge is very convenient. Overall a good experience

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
We are happy that you enjoyed our culturally centered location, hotel amenities and staff services. Your kind review is appreciated. Thanks you.

"We stayed here but let me say about the restaurant food first"

5
Linda S, Isle of Wight, United Kingdom 20/05/2018

Excellent bar service from Kym, attending to all of our needs. The restaurant menu was do reasonably priced that we decided to eat in rather than go out. Excellent Big Bad Burrito and excellent Santa Fe Bun. Reasonably priced drinks too

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
Thanks for recognizing Kym in our lounge, and for complimenting the cooks! We appreciate the kind words and hope you will be back to stay with us again.

"Quick Stay, Great Hotel"

5
bfelz, Chatsworth, CA 18/05/2018

Hotel compares to more expensive hotels. Have had great stays with Best Western, so joined their rewards program. The staff at this location was very helpful and personable. On site Bar and restaurant was very convenient.

"Clean rooms and great location "

4
User 15/05/2018

We stayed here two nights and found the place to be a great quality for the price. They provide coffee in the morning ... restaurant in hotel if you are so inclined ... the staff is very helpful. The hotel is right off the freeway and thus it's easy to get to many attractions.

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
We appreciate your business and kind review. Happy travels, we hope you will be back.

"Convenient location"

5
Sheila B, Houston, United States 14/05/2018

The location is perfect. Reasonable rates, clean rooms. Parking was secure and easy. The restaurant is conveniently located at the front of the hotel. Lovely pool area. The staff were professional and friendly. ????

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
We are grateful for your business and appreciate the kind review.

"Great Hotel for the Price"

5
User 14/05/2018

Traveled to this hotel for a graduation at UNM. Location to the university is very convenient. We were within walking distance to Old Town Albuquerque, so that was nice. Lots of nearby restaurants, but the one onsite is quite good as well. The room was clean and comfortable. Great value for the money.

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
Thanks so much for the kind review. Congratulations on having a graduate in your circle. We hope that you will be back to stay with us again.

"Rude Restaurant Staff (Waiter)"

3
la3362, Dallas, Texas 14/05/2018

Waiter(Johnathan) seemed to be prejudice, annoyed and unconcerned with providing excellent customer service. After my food arrived he never returned to my table. Very unacceptable. I had to reach out to other waiters/waitresses for service. Worst restaurant experience I've ever encountered.

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
We are all very sorry that you did not have a good restaurant experience with us. Please accept our apology. We are always focused on improving.

"Best hotel in ABQ"

5
User 11/05/2018

This is not your average hotel. 1. Breakfast is free but served restaurant style by a waiter with a smile. 2. Easy access. Right off the freeway but no freeway noise at the hotel. 3. Walking distance to old town. This is HUGE. Old town is the original town square like you see in Santa Fe and Taos..... but better! 4. Artwork. The old time ABQ artwork in the hallways adds to the ambience. The hand painted hallway beams are cool too. I stay in ABQ often and this is my favorite hotel. Enjoy!

"Nice Place"

5
Bruce A, Weatherford, United States 10/05/2018

We have stayed here on more than one occasion. Staff was courteous and the rooms were nice and clean. The price was reasonable as well. They offer complimentary cook to order breakfast which was very good. An added bonus to staying here. Easy access to Old Town and I-40. I recommend this hotel.

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
Thank you for your recommendation and your loyalty. We look forward to your next visit.

"What is up with the air conditioning???"

3
Jean K, Oklahoma 09/05/2018

We stayed only one night on our way through the state and found the hotel to be clean and the staff friendly though there was little interaction. The room was spacious with no view but was located very conveniently close to the interstate with just a short drive down to Old Town. The bed was comfortable and quiet in spite of the fact that we were right next to I-40. We were only staying one night and didn't feel like worrying with the few problems we had. The elevators were small with small entry doors making it difficult to maneuver the luggage cart in and out - they need to invest in the smaller carts that I've used in other hotels. The water in the tub was EXTREMELY slow to drain but the biggest issue we had was with the air. The wall unit is run by a thermostat across the room and the temperature could be adjusted (which was necessary on this 90 degree day) but after it reached the temperature to which you set it, it reset itself to it's preset and stopped the air circulation. Over the course of the afternoon and night (we were out for most of the evening) we had to get up and reset it at least 10 times - NOT GOOD for travelers who just wanted a good night's rest. There may have been a fix for this but it wasn't easily found.

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
Thanks for the feedback regarding your stay. We actually have 2 sizes of luggage carts, small ones like you find in airports, and the standard hotel style carts. We are always happy to help with luggage if you let us know. The AC has a mode of continuous fan so that the fan does not shut off once the set temperature is reached and then turn on again once the set temperature drops a few degrees. Please never hesitate to let us know when we can help make your stay more comfortable. We will always do our best to resolve any issues. We hope that you will be back to stay with us again.

"Good location for Route 66 and Old Town"

4
CraterCornwall, Cornwall 09/05/2018

Stopped here for two nights, very comfortable, with very friendly helpful staff, the rooms were spacious and clean with good size beds. With a 10 minute walk to the picturesque old town or a longer walk along the banks of the Rio Grande and into the old town. The food in the Hotel looked good, but we had a disaster with our dinner, with the chef completely messing up the order not once but three times, the manger did his best to sort it out, but I would not let that put you off as our friends meals were good. The wine was very good and reasonable.

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
Thanks for the feedback. We appreciate your business and hope that you will be back to stay with us again.

"Always reliable "

5
User 04/05/2018

We stop here on our way to visit family in Texas twice a year. Every time we come they have done something new. The price is right and the food is good A very comfortable hotel and conviently located near the historic old town

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
Thank you so much for making us your stop when driving through. We truly appreciate your business and will have more updates at the hotel for you when you return next. Some exciting surprises coming for the exterior of the building very soon.

"good trip"

5
User 02/05/2018

breakfast voucher did not cover the whole meal....The location is excellent, right next to I-40 and I-25 with easy off and on. The patio area is really nice. Although we did not use the pool, it looked totally inviting. The parking area is fantastic with a super huge parking lot and is very close to the entrance to the rooms. great place to stay.

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
We are happy to learn that you enjoyed our setting. Our hope is that you will return to stay with us again when in the area. Thanks for the kind review.

"A wonderful convenient stay"

5
waynel515, Layton, Utah 02/05/2018

A wonderful comfortable stay. Easy off and back into to highway and you can't hear the road noise as close as were. It's great that there's an inhouse restaurant, especially when we were late checkin, so we're able to dine without leaving the hotel.

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
We appreciate your business and your kind words. We hope to welcome you back. Thanks for being our guest.

"Go big blue passing thru"

5
User 29/04/2018

Highly recommend. Excellent staff and high quality stay. Adequately priced for the amenities and not a hassle over my pet. That's a relief. I like the non carpet rooms when my best friend is riding down the road with me....

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
Thank you for your recommendation. I am happy that you and your best friend enjoyed your visit. We look forward to welcoming you back!

"Great location nice hotel terrible breakfast"

4
TopLoader, Exeter 28/04/2018

We were greeted by the lovely Kyle who was welcoming and informative. She suggested a couple of restaurants in the old town and we ate in one (the back street grill) which was excellent. The hotel is good, just like most best westerns and the location is perfect for the old town, which is within walking distance. I recommend the hotel, the lady behind the bar in the evening was awesome and we had a great conversation with her. The only criticism was that the food was atrocious, in fact the breakfast was the worst that we had in the three weeks that we spent on Route 66. The service was good but, cold eggs, dried potato and a fixed menu choice was just dreadful. Definitely stay in the hotel, but eat elsewhere.

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
Thank you for your feedback, it is used to help us do better. We value your business and the kind comments for our team members. We look forward to welcoming you back.

"New Mexico's finest place to stay "

5
User 25/04/2018

This was my first time in New Mexico during a cross country trip and this hotel was great. The price was reasonable. The staff was incredible. The room was clean and comfortable. My wife and I absolutely loved our stay here. We even got a complimentary upgrade because I'm a Diamond Select Member. And the hotel is easily accessible from I-40 at Exit 157A. I will definitely return again and again. A+ stay

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
Thank you! We appreciate your loyalty to our brand, and look forward to your next visit.

"best western old town Albuquerque"

5
Gary B, Peoria, Arizona 23/04/2018

Excellent hotel within a half mile of old town plaza. Nice rooms and a to order breakfast. Great happy hour in the bar. Very easy to find right off the I40. This was our second time staying at this hotel and we would definitely stay there again.

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
We are so happy to learn that you had a good visit with us. We do look forward to your return. Thanks for the kind review.

"Best free night"

5
User 18/04/2018

Right in the middle of Old Town Albuquerque! Everything worked great. King size bed was very comfortable. Enjoyed the pool. The hot tub could have been a little warmer, but that's not a complaint. Right off I-25 easy access for travelers. I will go back

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
We look forward to your return. Thanks for being our guest!

"Excellent Customer Service"

5
marls2018, Portland, Oregon 14/04/2018

The staff in the Albuquerque Bar and Grill attached to the hotel made me feel welcome and right at home. Christine greeted me in the restaurant for breakfast every morning and was a delight. Kym and Celisa were amazing and friendly bar tenders in the lounge. The live music was a wonderful treat on Thursday evening. The location made walking around Old Town easy and fun. The hotel staff was also helpful.

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
Thanks for recognizing the ladies in our food and beverage outlets. I will pass the compliments along to them with my thanks. We hope to welcome you back when you are next in the area. Your business and the kind review are appreciated.

"Within walking disatnce to Old Town"

5
AztecKid, Aztec, New Mexico 14/04/2018

We love this hotel and try to stay here whenever we come to Albuquerque. The rooms are nicely furnished and extremely quiet. We have never been bothered by an occupant in the next room. Also, even though it is adjacent to I-40, we have never heard road noise. The wi-fi internet is fast and the hotel has DirecTV which means it has a wide variety of programming. The hotel is about 5 blocks from Old Town Albuquerque and about 3 blocks from the Natural History and Explora (Children's) Museum. Coupled with a wide variety of cafes and restaurants makes this hotel a natural for engaging in a wide variety of venues without ever needing a car. Finally, the hotel features gated parking at night providing an extra level of security.

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
We are happy to be your hotel of choice in the area. We are grateful for your loyalty and the kind review.

"Good standard best western, outdoor pool available year round"

4
dunera, yorkshire 13/04/2018

Close to the Interstate 40 but no undue noise from that. Built in dark red New Mexico tradition and pleasant to the eye outside compared to the 'box ' type now built by so many. Has an outdoor pool which is cover by a baloon cover so that it can be heated and used in the winter. That comes off around end of April. Has a small garden area for sitting under trees. There is a bar and restaurant, the restaurant standard is good. Rooms are fairly standard good beds, pillows could be better. Main grype is the internet cuts out regularly although you can get in again fairly quickly. Annoying and the hotel should fix this.

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
Thanks for your review. We are happy to learn that you enjoyed your experience with us. I have forwarded your comment about the Internet to our tech team. We will investigated. We hope that you will be back to stay with us again. Thank you for being our guest.

"Christy travels efficiently"

5
cmg840, El Paso, Texas 11/04/2018

Best Western is my hotel of choice whenever I travel. I am not looking to spend extra on unnecessary amenities. The rooms are comfortable and clean. The staff is always friendly and quick in their processes.

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
We appreciate your loyalty to our brand. Thanks for your review.

"Great value and easy walk to Old Town"

4
Triplejkb, Santa monica 08/04/2018

The Best Western Plus is a good hotel and great value for your travel dollar. The hotel looked a little dated on our initial walk down the interior corridor, but the room was nice, comfortable and most importantly quiet. The fitness center was a small workout room with cardio equipment. The hotel reception staff was very friendly and efficient. Our breakfast was included using a coupon voucher. A lot of selection, very reasonable prices and the waitstaff was exceptional!

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
I am happy to learn that you enjoyed your visit with us. We value your input and hope to welcome you back when you are next in the area. We have many updates planned this year for the hotel.

"A great hotel"

5
SueinSalem, Salem, Oregon 07/04/2018

This hotel has very nice rooms. The western theme decor is very tasteful. In our room there were 2 chairs so that both of us could work. The breakfast vouchers are great because the breakfast is quite good. There are 9 choices from the menu. The bath towels are large and thick.

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
Your kind review is appreciated. Our hope is that you will be back to stay with us again. Happy travels.

"Albuquerque Trip"

4
581jolson, Cottage Grove, Wisconsin 05/04/2018

This is our 5th time staying at BW-Rio Grande. Have always had a very nice experience. Kym, bartending in the lounge/bar, was absolutely the best. In all our travels, she was definitely one of the best people we've ever met.

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
Thank you, thank you for the compliment for Kym who is a bartender supreme. I will pass your compliment along with my thanks. We look forward to your 6th visit!

"Lovely hotel and great price"

5
Janet S, Kihei 05/04/2018

This is a very nice Best Western and my stay was extremely reasonable. We were just passing through, so we didn't have time to take much advantage o the great location. But, it was convenient to Old Town and some nice parks along the river.

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
Glad that you found us. Hopefully, you will be back with some time to explore the art, culture, cuisine and shopping that is in our neighborhood.

"We'll be back"

5
Katie W, Winnipeg, Canada 04/04/2018

This is our 3rd or 4th visit to this hotel as it on route to warmer temperatures in Phoenix. We return because it is close to Old Town, we can gain Best Western loyalty reward points and it is the perfect stopping off point for some sight seeing on the way to Phoenix (Painted Desert National Park, Meteor Crater, Petrified Forest national Monument etc.). I also like the SouthWest decor. Yes we will be back.

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
We look forward to your return. Thanks for being a loyalty member. We appreciate you.

"Disappointed"

3
Karen H, Caney, Kansas 03/04/2018

Clean and easy to get on and off I40. The motel was fine, but the restaurant was another story. Supper was OK but slow. Prices OK Our breakfast was free but were expected to tip so really not exactly free. Extremely slow!!!! They were busy but they needed more staff. We were wanting to get on the road. We ordered eggs over easy and they came sunny-side up. We did not send them back because we did not want to wait that long. Just did not eat them. Pancake was not good so did not eat. 2 slices of bacon and coffee were fine. I would skip the restaurant and eat elsewhere and figure this in the cost of the bill whether to stay here or elsewhere. I am rating the restaurant service poor but hotel staff was fine. Restaurant staff was just overwhelmed. That is really not their fault that not enough people were hired to do the job well.

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
We are always disappointed to learn that we did not provide excellent service. Your comments are valued and used to help us improve. The restaurant service normally is very good, but we are busy. We also offer grab and go bags for those in a hurry to hit the road. Thanks for the nice comments for our team members throughout the hotel. We hope that you will be back to stay with us again.

"Good Bang for the Buck"

4
RayneLa, Louisiana 31/03/2018

Close to Down Town. Very close to Hotel Albuquerque where we took a Trolley Tour of Albuquerque which was very interesting. I did not realize that Albuquerque had so many movies filmed here and the reason. Room was comfortable. Bathroom a little small but very functional. Carpet in hall: Thumb down. $7 Breakfast voucher in restaurant attached to hotel. Would consider staying here again. Restaurant Recommendation: High Noon in Old Down Town. Do not judge restaurant by its outside appearance. The food and drinks were great. Margarita: Spicy Cucumber and meal: Short Ribs.

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
Thanks for your business and the review. I am happy that you had a good time exploring our culturally centered neighborhood. We hope that you will be back to visit again.

"A Gem of a Hotel!"

5
User 27/03/2018

What a great place! We had a spacious king handicap accessible with a lovely walk-in shower. The bed was so comfortable that I really didn't want to get up this morning. We loved that they had an attached restaurant & lounge. They have a great happy hour. The food in the restaurant was excellent too. After driving a long time, it's so nice not to have to get in the car & go somewhere else. They gave you a voucher that could be used for breakfast the next morning or deduct from your dinner. Just off the expressway was another plus. We will always return here should we travel through Albuquerque again.

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
I am very happy to learn that you enjoyed your experiences with us. Your kind words are greatly appreciated by our team. Thanks for being our guest.

"Great, Clean Hotel With Fantastic Staff!"

4
diego p, Austin, Texas 26/03/2018

Great staff! They were super friendly, and their free shuttle service was extremely accommodating. It was a nice luxury to have them drop us off and pick us up from sight-seeing locales within a 3-5 mile distance from the hotel, which is situated quite close to many restaurants, downtown, Old Town (actually walking distance if you don't mind a mile trek), and many other options. The room was very clean and although only a block or so from the highway, noise was not a factor. The location is fairly ideal because you can go to lots of places in a short distance from this hotel spot. Well worth saving a few dollars from other options to stay here and use the money saved for fun stuff! BTW Zach works the front desk and also drives the shuttle - he rocks!

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
I love that you recognized Zach on our team, I will share your compliment with him. We appreciate your business and the nice review. Thanks for staying with us. We hope that you will be back.

"Nice hotel overall"

4
Cynthia A, Kansas City, Missouri 24/03/2018

Our recent hotel stay was very pleasant. The restaurant does get a little crowded at breakfast time and they could use a few more staff. We did not experience any issues, but others around us did. The food selection for the vouchers was good. The ability to use the pool year round with the dome was fantastic. It is close to some of the attractions we were interested in. They offered a shuttle to close attractions, but it was also walkable. The lounge in the evenings was packed and offered live entertainment. They had pickles in the vending machine.

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
We appreciate your kind feedback, and are happy you had a good visit. Your business is appreciated.

"Expensive. No Free Breakfast"

2
NHwaterfront, Kingston, NH 20/03/2018

Room was decent and near airport. Late night staff acted like we were bothering them when we checked in. Sketchy area. Extremely loud cars driving by, racing all night. TV remote had bubble gum on it. Most expensive Best Western we stayed at during 11 day trip to NM, AZ, UT with the fewest amenities and least helpful / friendly staff.

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
We value this feedback and do use it to help direct our efforts to improve. Please accept our apology for not exceeding your expectations.

"Great stay!"

5
ymk60629, Chicago, Illinois 15/03/2018

My husband and I drove down from Denver and was just looking for a crash spot on our way to Phoenix; this wasn't far off the I-25. Wasn't expecting to love this place, the town & the people. Check in was a breeze..Brittine(how she spells it) was excellent. Offered us a shuttle service to the Sandia Casino, and gave us the biggest, most delicious cookie upon arrival. The chef even baked us up a dozen to go! Breakfast is restaurant quality, with many different choices, and free with vouchers. The Texas French toast were scrumptious. Our waitress was so nice & efficient..helped us with every little thing and didn't want to take our tip, but it was well worth it. Nice smoking area in back for those that need it, and I heard the pool was also nice. It's covered, but we didn't get to utilize it in our haste to get on the road. Cable channels, comfortable bed, clean room, and large pictures of NM history adorning the halls of every floor. New Mexico is so beautiful that we're already planning another trip specifically to stay here. Do yourself a favor and indulge. Safe travels. ??

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
Your kind feedback is appreciated. We are so happy you had a good experience with us. Our hope is that you will be back to stay with us again. The cookies will be here to celebrate your return.

"Great Location! Comfy Beds!"

4
1specialkay, Austin, Texas 12/03/2018

Nice southwest decor in a great location in Old Town. The beds were so comfy and cozy. The staff was really really nice. The downside was that it took an hour to get an extra blanket and the pool was so over chlorinated my kids could not stay in the water. Whatever you do however do not eat at the hotel's restaurant. We ordered room service and there was hair in our food! The fridge in our room froze our drinks too. Overall liked the hotel.

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
Thanks for your review and our apology for the problem with the food order and pool. We check the pool many times a day to make sure it is clean and the chemicals balanced. I will share your comment and we will follow up to make sure there are no issues. We appreciate your business and hope that you will return to stay with us again.

"Have stayed here 4 times traveling through Albuquerque"

4
charlie1255, Denver, Colorado 12/03/2018

We like this hotel because the location is convenient to old downtown and other areas we like to visit. We've always had a good stay. A few minor issues (noisy parking lot once and a malfunctioning window once), but our rooms have always been very clean. Beds, sheets, and pillows very comfortable. We're not breakfast eaters, so haven't tried that, but heard from others that the restaurant is fine. We like that the St Clair Winery and Bistro is less than a block away as we really like to eat and drink there. And Starbucks is right across the street.

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
Thanks for your loyalty and the kind review. Kind Regards,

"Nightmare from hell! "

2
Charlies1600, Wichita, Kansas 11/03/2018

We came to ABQ because I had a friend that was in the hospital. So it was an emergency stay. They allowed us to check in early. The check in was a living hell. The lady that checked us in made us go through so much to just check in. We used points, so it shouldn't have been that hard. We were given a room where there was parking outside our window. We got in around 5am. Sometime after that some female woke me up talking loud outside our window. Baby daddy issues. The ac/heat unit wouldn't stop putting out heat. So we had to shut it off. When we got up I went to take a shower. The hot water stopped coming out and had to finish with cold water. I had to also shave with cold water. We switched rooms and things just got worse. The door to these rooms are like doors to a bathroom stall. When you lock your door it says in use on the outside. They aren't that thick and they rattle every time someone closes their door. They are not very secure doors! Then again they aren't real doors. The ac/heat unit works strange. You have it to set it to 4 degrees more then what you want it. This is what the maintenance man told us. The hotel hasn't been remodeled since the hotel was built. They keys the use are from 20 years ago. The manager did return our points and did apologized. They also gave use free drinks in the bar. There are a few staff members that are nice and work hard. Rebecca is the manager and Will is the Asst.Manger. They did try to fix the issues from the first day. On our second day there we were woke up three times by the fire alarm going off. I was told there was a guy who was smoking in his room that made this happen. We hardly got any sleep while staying there. Between the door rattling and fire alarm going off, it just wasn't a pleasnt stay. We will never ever be back here again. We are ending our business relationship with Best Western. We normally stay at the Drury Hotel or Sheraton Uptown. But this was an emergency and we wanted to use points. We have learned a valuable lesson. Stick with the brands you know and trust. We travel full time with work and trust me when I say I know hotels. I hope this review will keep someone from going through what we went through. After all that is the purpose of these reviews. Thank you and God bless.

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
Please accept our apology for not meeting your expectations. Your feedback is appreciated and used to help us improve. I am very sorry that we did not provide you with the experience we seek to provide our guests.

"Best Western Plus Rio Grande Inn, Albuquerque NM"

4
MenifeeHelen, Menifee, CA 11/03/2018

This is a large hotel - inside rooms only. They have a bar and restaurant and free breakfast in the dining room. The 2 queen room we stayed in was comfortable and roomy. They have a frig and microwave and vending machine if you do not want to eat in dining room. There is a coin laundry as well. It is easy on off from I 40

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
Your review is appreciated, as is your business. We hope that you will be back to stay with us again.

"Close to Old Town"

3
yvonne p, El Sobrante, California 08/03/2018

Walking distance to old town. Room was OK. Restaurants nearby. Free parking. Free airport shuttle. Computer printer downstairs couldn't print out my boarding pass. Friendly staff. One night stop over as we traveled.

"Not impressed"

2
margedudash, Sun City, Arizona 07/03/2018

We made reservations on the internet. When we arrived we ask for military discount and was told it was already in computer and they would have to cancel reservation and redo it, which they told us they didn't want to do. The room thermostat difficult to set and froze all nite. No hair dryer in bathroom. It was overall a bad experience. Gave us vouchers for $7 TO EAT breakfast failed to tell us everything was over 7.

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
I am so sorry that you did not have a good experience with us. The original reservation would have to be cancelled if it was not made directly with the hotel in order to change the rate. There is a complete section on the menu identified with the complimentary selections for our made to order breakfast options that are complimentary with the voucher. The voucher may also be used to apply toward the cost of any of our full service offerings on the menu whether for breakfast, lunch or dinner. Please never hesitate to let us know when there is a problem, like setting the thermostat, we will do our best to resolve any issues immediately, and to your satisfaction. Your feedback is used to help us improve. Thank you. We apologize for not exceeding your expectations as is our goal.

"Room decorated western style, comfortable and quiet on back of hotel. Avoid highway side."

4
khargrove, Dallas, TX 07/03/2018

Pleasant restaurant, cooked to order breakfast a real plus and steps above the usual buffet. Christine Lovato, our server, will help you face the day with a smile. Don't miss the tortilla soup for a warming dinner.

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
Thanks for your review. We appreciate your business and hope that you will be back to stay with us again. I am happy that Christine made a good impression and will provide my thanks.

"Another amazing stay at our favorite destination!"

5
User 07/03/2018

My husband and I stayed here a year ago and loved the service. The best was the mornings. Christine was one of the servers and you couldn't ask for a more lovely and attentive person. We brought our daughters with again a year later to stay her just because of the fabulous service and Christine is here! You can only imagine how how happy we are! Thank you Christine and all of the wonderful staff at the BW Rio Grande Inn for another wonderful four day stay! See you in the fall! Heidi, Mike and family!

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
I will share your compliments for Christine with her, and provide my thanks. Thanks for returning to stay with us. Your loyalty is appreciated.

"Chasing fire,"

5
User 07/03/2018

First and foremost the staff at this BW rules we were always greeted by Christine in the restaurant she always knew our order and greeted us an amazing smile and top notch customer service! The house keeping crew was always helpful and cheerful, the front desk staff was top notch and pro! The rooms great even the grounds keeper was kind, great crew clean housing and great food. Oooooh and our bartender was just like a cool mom that was making sure we were a ok! Thank you BW RG ABQ..

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
Thanks so much for your kind words for our team members. We are happy that you enjoyed your visit, and appreciate your business.

"Celisa"

5
joshuagarcia33, Phoenix, Arizona 26/02/2018

Celisa was absolutely wonderful! She was very informative of what the hotel/restaurant has to offer. Celisa is a true blessing to have on your team! She was very pleasant to speak with. I am looking forward to coming back to this hotel. I hope Celisa is here as well!

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
Wonderful, thank you for recognizing Celisa. I will share your kind words with her and provide my thanks. She is appreciated and so are you. Thanks for being our guest.

"Nothing bad and some things good"

3
GEOHCleveland_OH, Cleveland, OH 21/02/2018

This hotel is well located for those interested in being close to Old Town and the city's museums. Things that were OK but could have been better--the desk staff is well trained but lacks experience since they all were college students who are working part time. When we checked in, we were assigned the room furthest from the elevator, even though the hotel was almost empty. My wife has problems walking, and we eventually had to request being moved to another room. We were immediately given another room, almost directly across from the elevator. Good news except we then had to repack our belongs and unpack them in our new room. The rooms are clean and pleasant, but seemed "tired".The facility staff responded immediately to all our requests for help. Our in-room refrigerator was not working. When he fixed it, he told us to set it at 4, which we did. In the morning, everything in the refrigerator had frozen solid. In the end, the proper setting turned out to be 1. The food served in the hotel was edible, but was the worst hotel food that we had ever experienced. What was good--excellent free WiFi and never having to wait for an elevator. The very best was their shuttle service. The shuttle takes guests to and from the airport, which is 8 miles away, for free. It also takes guests to Old Town. We used this service many times to get to and from restaurants. Finally, the maid service was above average. In summary, there was nothing really bad, but we would likely choose another hotel when we will next be in Albuquerque.

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
We appreciate your feedback, and hope you will be back to stay with us again. We have many updates planned for our guest rooms in the year ahead. Thanks for being our guest.

"Lovely hotel for an overnite stopover"

4
Suzibeaton, Kilwinning, United Kingdom 21/02/2018

Had 1 night in Albuquerque and stayed here. We had stayed at a few BW hotels on our route 66 journey. Lovely hotel and central for old town, restaurants and into the town. Reception On arrival greeted warmly and given information about the hotel and our room. Staff very friendly and helpful. Parking. We parked at the back of the hotel which was near our room and managed to get a bellboy trolley to help with the luggage. Had a minor altercation with a very ignorant and arrogant guest!! Room Room was very big and bright. Think was possibly an accessible room though we didn't request one it was fine. Lovely comfy bed and a view of the swimming pool. Plenty of clothes storage. Bathroom was good size with a nice mirror and a wet floor shower room. Swimming pool Big swimming pool with loungers round it. Too cold to go in pool but enjoyed a hr or so relaxing on a lounger catching the last of the sun. Staff All staff very helpful. Asked staff about balloon festival and given great information and about where to park to get best view. Bar/Restaurant The hotel does have a bar and lounge but not very big and a nice big restaurant but we ate out. If we are ever back in this area would stay again.

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
We are very happy to learn that you will stay with us again. We appreciate your review of our amenities and the kind words for our staff. We look forward to welcoming you back.

"Excellent stay!"

5
abethcoma, Dolores, Colorado 20/02/2018

Stay was above and beyond expectations. We made last minute reservations as my grandfather was in the VA Hospital unexpectedly. The staff was excellent. Everyone we encountered greeted us with a smile and were genuinely kind. I've yet to experience that level of consistent customer service again. The rooms were clean and comfortable in both rooms we stayed in. My grandmother forgot her toothbrush and they provided one to her without issue.

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
We hope that your grandfather is doing better. Your kind remarks for our team are greatly appreciated. Our hope is that you will be back to stay with us again under better circumstances. Thanks for being our guest.

"Stopover"

5
switzerj, Flin Flon, Canada 11/02/2018

A beautiful hotel, with very southwestern charm. Staff very friendly. Hotel very clean. Rooms spacious and beds comfortable. A very nice pool and hot tub area. Resataurant and bar on site with good menu. Close to old town. It's easy to access off of freeway. Would definately stay here again

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
We are grateful for your kind review and your business. We look forward to welcoming you back. Thanks for being our guest.

"Remarkable Service"

5
glittergirl795, Charlotte, North Carolina 05/02/2018

We were greeted by a very nice young man at check in, our room was super clean and comfortable but it was Kym at the bar that made our stay extraordinary! ! She was super friendly, gave us tips on what to do while we were here, in fact we liked her so much we went back twice in the same evening to have a drink and visit with her. She does an outstanding job!

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
I am thrilled to hear your kind feedback about our bartender, Kym. Thank you, I will share this with her as well. I am happy that your check in experience was good and that we provided you with valuable tips about the area to make your visit better. Our hope is that you will be back to stay with us again. Thanks so much for being our guest.

"Best of the West"

5
Terrie M, Utica, Ohio 04/02/2018

We always plan our trips to Arizona around a stay at the Rio Grande. We find it clean and well cared for. The staff is always friendly and helpful. The food especially the breakfast is exceptional. we think all the Best Western Plus managers should be sent here to see how it should be done! Are trips from Ohio always have the highlight of a stop in Albuquerque at the Rio Grande Best Western Plus.

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
We appreciate you so much! Thank you for your loyalty and these kind words. Safe travels.

"Only one sucky nite!"

4
Dale O, Dixon 01/02/2018

So here goes. We checked in for a few nites. In town for a family thing. Day one..checked in fine. restaurant was done serving lunch but the server and cook were so nice about it. They got us each a bowl of yummy soup and let us sit and eat while they cleaned up. Thanks guys!! Had very nice evening in the lounge with Celisa as our host. Very friendly and we had a great meal and service. We also had breakfast there every morning which was good as well as the friendly service. Things were fine. There was also a young girl at the front desk who was super. She helped with directions and even shuttled us around a few times. Sorry we don't know her name but big Thanks! Everyone was so great until our last nit there. A woman who I believe was named Kym was the bartender. It started fine but then she started being a little aggressive with people. apparently after 2 drinks you have to eat something before you can be served again. Okay fine! But she actually got bossy and started arguing with people. We were all sort of put off by that. Had to be the worst attitude I have ever seen! People left because of her nasty attitude and went to there rooms or somewhere else including us.So all in all nice place, basically good stay,but it only takes one person with a bad attitude to turn you off. Pull the cob out deary! To the rest of you Thanks a Bunch! Probably stay elsewhere next time though.

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
I appreciate the feedback and will address your concerns with our bartender. We do take the responsibility of not over serving alcohol very seriously, but it is all about the delivery our communication and I apologize this did not go well in this instance. Thank you so very much for the nice comments for other members on our team. I am glad that you did enjoy or food and beverage amenities and the free shuttle service. I hope you will consider staying with us again. We value your business and would love to be your home while in our area.

"No, not ever will I stay here again."

1
GuyWagon, Salem, Oregon 31/01/2018

I'm pretty easy to satisfy, but this place didn't even come close. First they gave us a room and the only bed was a wall Murphy bed. Yes you head that right, the type that you pull down out of a wall. The walls were so thin that you could here everything said in the room next door. The person next door left their tv on all night and it was like it was in the same room as us. Needless to say we did not get much sleep. Next time I'm in town I will stay ANYWHERE else but here.

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
I am very sorry to learn that we did not provide you with a good stay. Please never hesitate to let us know when there is a problem, like noise from a neighbor. We will address the issue immediately to your satisfaction. We have 2 rooms with Murphy beds in the entire hotel of 173 rooms. They are often booked on-line due to the price point. When other room types are available our team is normally good about offering an upgrade at no charge during check in. We appreciate the feedback, and do use it to improve.

"Working Trip-combined with food & friends!"

5
bobbihaque, Taos, New Mexico, United States 22/01/2018

Attended conferences in Abq. for 3 nights and four days where everything was within walking distance! Hotel was very nice, close to restaurants, meetings, bars and coffee! Modern, attractive rooms, great housekeeping staff, friendly front desk and a "neighborhood" bar in the Hotel. Kym, our bartender, was so efficient, friendly and especially kind to my daughter's dog, Winston-even taking him for a short walk around the grounds! We were greeted like old friends when we stopped in on our way back to our rooms. Ordered food-to-go and it was very good and affordable! Live music too! We will stay here again, I am sure, on our next work-related visit!

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
We do consider you a friend. Thanks for the kind review. We hope to welcome you back many times. I will share the compliment for Kym with her.

"Ultra-professional and helpful"

5
hdngrdn, London, United Kingdom 14/01/2018

I've been staying at this hotel for almost fifteen years, at least once a year. I've never ever had a bad experience. The staff are consistently helpful, the premises are clean and comfortable, always being upgraded and maintained extremely well. I think it clearly has really good management, because I see staff there who've been working for the entire time that I've been visiting and you certainly don't stay at a workplace that isn't well-managed. It's a great hotel, with lovely helpful staff and I wouldn't ever stay anywhere else in Albuquerque.

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
Your loyalty is so important to us. We thank you for the last 15 years, and look forward to making you comfortable in Albuquerque for years to come. We appreciate you!

"AMAZING "

5
Kim06051982, Riverside, California 12/01/2018

The professionalism of the staff is top notch. This hotel is the best of Bestwestern. The staff was amazing. The food was great. The pool and hot tub was very relaxing. We drove twelve hours to this hotel. It was a great treat for my family and me. I would just like to say thank you to the whole staff. It was a memorable experience. Nick

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
Nick, your compliments for our team will definitely be passed along to them with my sincere thanks. We are happy that we provided the rest you needed on your journey. We hope to see you again one day.

"Headed home..."

5
karenpS9654CL, Las Vegas, Nevada 12/01/2018

We stayed at Best Western on our way back to Ohio. They were all very accommodating, but the Rio Grande was our favorite! They're pet friendly, the restaurant was amazing with very friendly staff. It was easy to find and had everything in the room we needed. I will definitely recommend the Rio Grande!

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
Your recommendation and loyalty are very important to us. Thank you so much for being our guest.

"great professional hotel"

5
P1867UVchristopherj, quinter, United States 12/01/2018

no complaints. staff very friendly, great rooms, awesome food. Check in was very quick and painless. I asked for a room closer to lobby and they had no trouble doing so. The room itself was very clean with the bathroom being spotless. They seem to take pride in their work. the food at the grill was exceptional for both supper and breakfast. waiters were very courteous and prompt.

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
Your kind review is very much appreciated and will be shared with our team members. We hope that you will be back to stay with us again. Thank you.

"Old Town ABQ"

5
Rich S, Denver, Colorado 03/01/2018

This hotel is conveniently located near the Old Town square and the Bio Park. The parking grounds are secured and well-lit. The room I stayed in was huge and well-apportioned. The bathroom was very nice and clean. Only complaints were that the ice maker was down, and that there was a considerable amount of noise out my door in the morning, even with the do not disturb hanger up. I did enjoy the breakfast in the restaurant. The wait staff and hotel staff were excellent.

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
I value your feedback and am happy that you enjoyed your visit. Thanks for the kind words for our team.

"Great hotel and location"

5
Mary C, Denver, Colorado 01/01/2018

This Best Western is a wonderful hotel with excellent staff, good restaurant and a perfect location. Very pet friendly. Walking distance to other restaurants, one called Le Clair, the Albuquerque Museum and a great park for the dog(s). Stay here!!!

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
Your recommendation to stay with us is greatly appreciated. Thanks for the kind review. We look forward to your next visit.

"Highly recommend!"

5
ronb2018, Phoenix, Arizona 01/01/2018

The staff was great. Close to I-40. Great value for the price. Close to Old Town. Staff recommended some places to go in the area. Check in and out very smooth! Secure parking on the property! Will stay there again.

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
I am thrilled to learn that you enjoyed your visit with us and that that you will be back to stay with us again. Your business is very important to us. Thank you.

"You get what you pay for."

2
Dialogman, San Diego 31/12/2017

Pretty affordable, but was pretty disappointing after reading all the great reviews. Pros: friendly and helpful customer service; decently located close to old town and downtown; room was clean; despite the proximity to the freeway, we didn't have any road noise. Cons: room heater was unpredictable, finicky, and extremely loud like a freight train; bed was uncomfortable; shower was either too hot or too cold; hot tub wasn't hot enough and smelled overly chlorinated/overly used/not clean; while we were in the hot tub, a worker came into the "indoor" pool area to spray pesticides on all the plants.

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
I apologize that we did not provide you with a good overall experience. I value your feedback and will share it with our team to improve. Thank you for your review.

"Convenient and Nice"

5
209kimberlyj, Carthage, Illinois 31/12/2017

We enjoy staying at the Rio Grande Best Western Hotel. Pet friendly, convenience when getting off I-40, location, St. Clair Winery and restaurant within walking distance and a feeling of being safe. A definite great place to stay!

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
I am so happy to learn that you had a good, safe experience in our neighborhood. Thanks for being our guest.

"Change of policy, and pets allowed now"

2
Travis H, Billings, Oklahoma 28/12/2017

I used to be able to use my points for a "free night", but no more. I had to pay and went over budget. Also, now they allow dogs (pets), so we had them right next door, and they do make noise. One had a huge dog in the elevator, and it relieved itself right in front of my wife. Stinks ya know? My room had a oder, and it was sometimes hard to breath.

"Comfortable Stay"

4
Pat S, Hamilton 27/12/2017

We were traveling to Denver and stopped here for one night. It was a very comfortable room. The front desk staff was very friendly at check in. The lounge was very nice with a good selection of wine. We will definitely stop here again.

"GREAT STAY AGAIN"

5
USTWO4251, El Paso, Texas 27/12/2017

Very nice large rooms. Good beds and pillows. Good items on the breakfast menu. You can have lunch and dinner as well. Bar is open from 1600h to 2200h each day with some special price drinks. Close to Old Town Albuquerque which you can walk to about 5 blocks. Hotel is right off of Interstate 40 easy on/off. Nice pool and spa open year around. If you want a great person to help you with anything at the hotel it is Kelly. She knows the ins and outs of the hotel and the area. She can HELP you with everything. Great person. Thanks Kelly for your help and friendly service.

"Great Best Western "

5
Emily B, Washington DC, District of Columbia 27/12/2017

We stayed here one night during a cross-country road trip and really enjoyed the hotel & the service. The clerk was extremely friendly and helpful when we checked in, and the room was clean and good-sized. Would recommend!

"One Night during road trip"

4
User 25/12/2017

Nice Amenities, lots of hot water, covered heated pool was a bonus. Overall hotel was clean, but there was some place that could use some TLC and a good deep cleaning. Restaurant and bar on site was another bonus. Would have been nice if a quick breakfast was included.

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
Your comments are important to us, and I am happy that you enjoyed your visit. Our hope is to welcome you back when you are next in our area.

"Not worth the stay"

1
User 17/12/2017

We stayed here last night and I reserved 2 rooms. We walked in and dropped off our bags and left. When we came back to the first room it was ok, definitely needs some updating but wasn't bad. Was not the cleanest and wasn't surprised considering the look from the outside. We closed the door and the lock broke off but we could still close the door and turn the deadbolt. The second room was filthy. Around 9 at night when we got back, we noticed the bath tub was plugged with a bunch of dirt in it. They came up, snaked it and fixed the tub. When we went into the bathroom later, they put all the dirt and everything into the toilet and didn't clean it up. Then in the morning, the bath tub was completely filthy with dirt, hair and everything else they took out of the tub when they snaked it. We decided not to shower and let the front desk know at check out. Apparently they were tracking all the issues and gave us a discount for the room. Even with the discount, I would not recommend this place. We have stayed at the Hotel Albuquerque in the past and it is 100 times better. My family and I will definitely not return to the Best Western Plus Rio Grande Inn.

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
I am very sorry that we did not provide you with a good experience. I will use your feedback and follow up to help us improve.

"tired but good"

4
Jeanne3714, Lincoln, Nebraska 15/12/2017

We stopped here after a long day on the road, we did not have a reservation but it looked like a good place to stop. The staff was amazing, very nice, friendly, accommodating and helpful. The restaurant is on property and had a nice sw decor. After we got settled in the room we went to the restaurant for dinner. We were tired and I'm sure we looked it but again we found the server to be friendly and accommodating, the food was reasonably priced, quick and good. The next morning we found the same with all the staff we encountered and in the restaurant. Overall, a pleasant and refreshing experience.

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
We are so happy that you enjoyed your visit with us. Thanks for the kind words for our team!

"Very good to stay"

4
oscar933, kettering 13/12/2017

We stayed here for 3 nights for Route 66,free parking and breakfast Staff helpful and will run you to Old Town - and back( although you can walk) Room good but no safe so need to use those at reception. Food very good... breakfast slow due to being freshly cooked ... they could serve coffee etc. quicker though Would recommend for restaurant( and one next door) travelling to Santa Fe and Rio Grande river.

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
Your kind feedback is appreciated. Thanks for staying with us.

"Handy place to stay with no car"

5
Ernest B, Martinsville 12/12/2017

Checked on line for hotel with free shuttle service from airport,shuttle took us to many other places during our leisurly 6 night stay.Staff were extremely helpfull and used vouchers for all our breakfast meals(note; must be a BW rewards member,hotel signed me up while booking,also need to book direct to hotel) saved us (2) $20;00 or more for a marvelous breakfast each morning.took a railrunner train one day to sante Fe. for a day trip(great).and rode bus down rt66 to end of line and back,got off at univ. of NM and had lunch at Frontier rest.must try their hor buns.All in all a great stay,Want to commend Joe,Christina,Jonathan for outstanding customer service.

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
I am very happy that you enjoyed your visit with us. Thanks for recognizing several of our team members for their good work. We appreciate the kind words. Our hope is to welcome you back when you are next in the area.

"Awesome hotel by Old Town. Shuttle service is great."

5
doloress168, Omaha, Nebraska 05/12/2017

The front desk employees were awesome during our stay. The shuttle service took us to dinner every night. We could enjoy some great margaritas without driving. We left our vehicle at the hotel and got on the Rail Runner to Santa Fe. Once in Santa Fe we took the free shuttle there. Great times. Never had to worry about parking.

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
I am so happy to hear that our desk team helped make your stay in Albuquerque enjoyable and safe. Our complimentary shuttle service for nearby attractions is a great amenity and I am glad you took advantage of it. We hope you will be back to stay with us again.

"Good old fashioned hotel experience!"

5
jocoliz, gmail.com 04/12/2017

There are many valued employees here. Kym was a great lounge host, if this is what you prefer in a hotel, great food great service, you won't be disappointed with anything. Most there wanted to keep it a secret.

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
We appreciate your review and the kind words for Kym in our lounge. Our hope is to welcome you back when you are next in our area. Happy travels.

"Fantastic hotel staffed with amazing people."

5
User 04/12/2017

Full disclosure, I am a manager at a Best Western in Texas. While I did receive my employee rate that has no impact to my review. My wife and I stayed here 12/2 for one night. We went to a concert at the El Rey Theater. The hotel has a great location right off the highway and was super easy to find. I checked in with Kylie. I arrived a couple of hours early and she was more than happy to get me a room that was available. She was super friendly and very informative about the hotel and the area. I couldnt think of a single thing to improve the interaction i had with her. Amazing employee. We had a king room for the night. The room was immaculate. I couldn't find a single dirty spot anywhere in the room no matter how hard I looked (and trust me, I looked). The amenities in the room worked flawlessly from the tv, to the thermostat to the coffee machine. An absolute model room and I would be more than satisfied to have any of my guests stay in this room. When we left for our concert later in the night we visited the front desk to ask questions of Kelly about the area as we were unfamiliar with the downtown area where we were heading. She was very pleasant and informative with all the questions we had. Fantastic employee. Breakfast in the morning was nothing short of amazing. Breakfast here isn't the usual buffet fare (that i'll admit my hotel has) instead its an actual restaurant situation with staffed servers. Our server Johnathon might very well be one of the best servers I have had the privilege of having in years. He knew the menu up and down, knew his hotel and knew just about anything else we asked of him. He had a constant smile on his face and looked like he actually enjoyed what he was doing. I almost feel bad that the man is working in a hotel restaurant while he could easily be working in a high class restaurant making tons more. But he said he's been with the property for a few years and is able to support his family just fine. So I'm happy for him. Johnathon is easily one of the best employees I have ever interacted with in customer service. At check out when we left breakfast we had a brief interaction with Allison. She was nice and knowledgeable with our quick questions. Another great employee. Beyond the fantastic employees the hotel itself had some great features. I absolutely loved the pool and spa and it looked comfortable, but as we were only staying the one night and had all night plans we just didnt have a chance to use it. I liked the safety measures they had with closing the side gates at night. The only way in after a certain point was through the main drive in which really made us feel safer. I loved that they had newspapers in the lobby as well. The overall vibe of the hotel was incredible, like you got the New Mexico feeling but you also got the classier BW Plus feeling as well. I've stayed at tons of hotels over the years including 5 star elite hotels in Vegas and I can honestly say this was one of the favorite stays I have ever had, and whenever we go back to Albuquerque this will be the first hotel we look at. Absolutely highly recommended.

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
Thank you so much for taking the time to write this kind review. I am so grateful for the amazing team members I work with here. That you mention Jonathan, Kelly and Kylie by name does not surprise me. I will pass your compliments along to them. Thanks for recognizing our housekeeping team as well. I am happy that you enjoyed your visit to Albuquerque, and we hope that you will be back.

"Clean hotel"

4
Pradheepkk, Atlanta, Georgia 29/11/2017

Room was clean. Close to old town but not close as the other expensive hotels. Receptionist was helpful. I will stay there again. Ambiance was great. Bathroom was big. You wont get free breakfast if you book through hotels.com

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
Thanks for your willingness to return to stay with us again. You will always find the best rates by booking with the hotel direct, and breakfast is included in this rate. Negotiated rates with third parties do not always include breakfast. We appreciate your review. Thanks for staying with us.

"Close to Old Town - Speedy Internet!"

4
Steve P, Ocala, Florida 28/11/2017

We stayed here to wrap up a weeklong trip through the Southwest. We mainly chose the location because of its closeness to Old Town - which is easy walking distance, and features many good restaurants and shops. It is also a convenient, quick jump over to the airport. The hotel has been nicely renovated but you can still get the feeling of travel days gone by, which is quaint. Kind of like traveling on old Route 66. My only issue was the bathroom was very small. The big plus was the incredible internet speed - 86 Mbps! I travel regularly on business so the internet speed a hotel provides has become extremely important to me. In fact, I often ask the hotel how fast their internet speeds are, and unfortunately most front desk folks have no idea. Having good internet speeds definitely shapes my decision as to whether to stay at a hotel again.

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
Thanks for your review. I am happy that the fiber Internet connection we provide our guests free of charge met your satisfaction. Your comments are appreciated. We do have more updates planned for the hotel over the next year. We will stick with our regional decor. We hope you will be back to stay with us again. Thank you.

"Albuquerque"

5
D4982XEgregb, Albuquerque, New Mexiceo, United States 28/11/2017

Nice motel. Secure parking lot. They lock the gates to parking lot and only access is by the check in door. Great location. Easy access of the interstate. We loved staying here. Actually stayed a second night to check out the local sights.

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
We are pleased to learn that you felt safe, and that you extended your stay to check out the sights. Our hope is that you will be back to do some more exploring. Thanks for staying with us.

"One of the best"

5
Steve S, Texas 27/11/2017

I will definitely make this a mandatory stop every time I travel thru there again. I don't remember their names, but the young ladies at the front desk were very friendly and professional. The hotel itself is very nice and comfortable. Crystal that works in the restaurant is a great person and a very friendly person that would make anyone want to visit again. The bar is very nice here and the bartender, Kym, makes you feel right at home with a friendly smile and very good conversation. It is great to have people like this at a location after long hours of travel. I travel thru there about once a month and this is my new all time stop in this area.

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
It is our people that make the difference in the experience here. I am very appreciative of all our team members. Thanks for mentioning Crystal and Kym. I will share your compliments and provide my thanks. We value your willingness to recommend us and return. Until the next time.

"Excellent and close to Old Town"

5
User 27/11/2017

The rooms were very comfortable and well appointed. We had breakfast on site, (Huevos) and it was so delicious.We especially like that old Town was within walking distance. We would certainly stay here again and recommend it to anyone planning a visit.

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
So happy to hear you were able to explore our nearby cultural attractions in Old Town. Huevos are the way to start your day right! Happy travels.

"Very nice for one night stay"

5
Shaneen18, Brisbane Region, Australia 23/11/2017

Only stayed the one night here, the room was very clean and quite spacious, and the beds were comfy. Laundry is also available here which is very handy. We had a buffet dinner here which was quite nice as well, but I'm not sure if this is available for everyone as we were in a travel group. Enjoyed the short stay.

"Business trip"

1
jasonmS1232JA, Las vegas 22/11/2017

Dont stay here, simple. Especially if you're in hopes of comfort with a business stay. Reservations wrong, accommodations out the window even tho "they make a note of it" ..lol, what a joke. This place has surely gone down hill, choose elsewhere.

"Nice Hotel"

5
798bobf, Meridian, United States 21/11/2017

This is a very nice Best Western Hotel. I've stayed at some that weren't quite as nice, and only one that was nicer. The staff was friendly and I appreciated the room. This is a pet friendly hotel, but the pet area is rather small. The only problem I encountered was actually finding the hotel. There is a sign by the road, but the first thing you see is a restaurant. The check-in desk is hidden around to the side of the restaurant. I came in through a side street, and entered the property through a back gate/parking lot. Overall, this was a very nice hotel and a nice place to rest.

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
Thanks for staying with us. I am happy to learn you liked your room and that our staff was friendly. We hope to welcome you back when you are next in the area.

"Not bad"

3
playabaja, colorado 20/11/2017

Here for one night and chose it because it was close to old town and took dogs. Check in was a breeze love that. The bar bites, namely the tacos wer very unimpressive, no flavor very bland. We did have the breakfast and it was okay. The property seemed to be in good condition, the room was a very good size

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
We value your feedback and appreciate your review. Thanks for being our guest.

"Will not be staying again"

2
Andy G, Henderson, Nevada 19/11/2017

Quality was not what it was prior stay so I will not be staying again, bathtub had black water pouring in from another location, air co wouldn't shut off, even when it was turned off. Because I used a clc card don't get the rewards

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
I am so sorry to learn that you were not happy with your stay as you have been on previous visits. Please let us know when there is a problem, like the plumbing issue and the HVAC. We will take care of any problem to your satisfaction. CLC has a negotiated rate plan that does not include BW Rewards. We do value your business and hope you will reconsider.

"A nice hotel and a great value!"

4
CherinTucson, Tucson, Arizona 16/11/2017

This hotel is conveniently located, has been remodeled and the staff is pleasant and attentive. The breakfast is a bonus! There is an excellent winery-related restaurant a couple of blocks away and Old Town is within walking distance from the hotel.

"Annual north to south trip."

5
rdate2017, Sarnia, Canada 15/11/2017

This was part of our trip south, as snowbirds. We have long searched for BWs on our trips. The Rio Grande Inn in Albuquerque is an excellent overnite place. The breakfast arrangement there was unusual in our experience and certainly better than elsewhere.

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
Thanks for staying with us. We are happy you enjoyed our full service breakfast experience. Safe travels.

"Nice Place, But a Few Issues"

4
Jan H, Menifee 14/11/2017

This was our second stay here because the first stay was excellent. However, this time we experienced a couple of issues that detracted from the stay. The coffee maker in the room did not work. The bathtub drained extremely slowly as if it was partially clogged or something. Overall this is a nice place and we probably would stay here again. It has very fast internet and a large TV with HD reception.

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
I am happy to learn you came back to stay with us, and that you will be back again. I apologize that there was an issue with the coffee maker and a slow drain. We will resolve both issues. Please never hesitate to let us know if there is something we might do to make your stay better. We will do our best to exceed your expectations.

"Great stay"

5
marvareeb, Albuquerque, United States 14/11/2017

The staff was amazing and made me feel at home. There were never any complications from Best Western and due to unforeseen events I had to extend my stay for 3 extra nights. Because I was so happy with the service I received I did not feel the need to change hotels.

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
Thanks for staying with us and for your kind words. Your business is very much appreciated and we are happy you enjoyed your time with us.

"Pleasant surprise at a very inexpensive rate!"

5
hazdamoon, Kennett Square, PA 11/11/2017

I can see why BW Rio Grande Inn is a BW Plus! Really enjoyed our stay. Walking distance to Old Town, which is a charming afternoon/evening spent. The free breakfast included is made to order. Rooms clean; decor fresh & inviting, and beds/bedding great. We'll definitely stay there again.

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
We look forward to you next visit. Thanks for being a loyal guest. You are appreciated.

"Great Albuquerque Base"

5
David R, Redmond, WA 09/11/2017

Everyone at the Inn was friendly and helpful. I especially appreciated the breakfast server...it's been too long, so I don't recall his name. The shuttle service to Old Town was great. Schedule and drop/pickup location is set, but the drivers were great. The room was clean and comfortable. I would stay again.

"Overall excellence"

5
K444YIdeborahd, Stickney, United States 08/11/2017

The hotel staff was very welcoming and friendly. The food was excellent. The room was very comfortable and everything was in working condition.The hotel was in walking distance to Old Town. Overall this was a wonderful place to stay. i highly recommend it to other visitors.

"Great Stay in Albuquerque"

4
R8991DDcarolw, Doylestown, United States 05/11/2017

Location is great if being near downtown is required. The complimentary shuttle service worked so well I didn't need a rental car for my short visit. The restaurant was convenient and the food was well prepared.

Rebecca P, Director of Sales at Best Western Plus Rio Grande Inn, responded to this review
Anthony V, Director of Sales at Best Western Plus Rio Grande Inn Thank you for the the compliments. I am glad to read that our complimentary shuttle service was convenient and may have saved you a few dollars for your travels. I am also glad to read that you enjoyed our restaurant as well. Safe travels. Anthony

"Thoroughly Enjoyablel"

4
rhunt80283, Idaho Falls, Idaho 04/11/2017

I thoroughly enjoyed my stay at this hotel....the rooms were clean, comfortable, well-lighted, and attractive. The food was very good and the staff seemed determined to please at every opportunity. I would most definitely choose to stay here if I were to visit Albuquerque again.

Rebecca P, Director of Sales at Best Western Plus Rio Grande Inn, responded to this review
Anthony V, Director of Sales at Best Western Plus Rio Grande Inn Thank you for the the kind words regarding our hotel and our service. Safe travels. Anthony

"Best Western near old town Albequerque"

4
User 03/11/2017

Nice, clean basic hotel. Good internet. Recommend a VPN for Google access. The resaurant has a great red roasted chili salsa and they have Gluten free toast. Nice to find. I recommend the nearby Turquoise museum tour, and also walk through the Old Town shops. And also Fri and Sat the Flamenco show and tapas and Q bar at the nearby Hotel Albequerque.

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
Thanks for the review. I agree with your nearby recommendations to visit the Turquoise museum and to enjoy the flamenco dancing one evening. Mama's Minerals is also a good stop that is within walking distance. We hope you will be back to explore the area more.

"Love this property!"

5
Vicki W, CLEARWATER, United States 02/11/2017

Great service! Great location! Great value! Best of all, it's near family! Our grandsons stayed with us and got to play in the pool with Papa. They had a blast!!! Thank you BWPRG for providing a heated and covered pool! (The only thing I wish the hotel had is a "family room".)

"Great stay and great location"

4
flyballoongirl, London, United Kingdom 02/11/2017

This is the 2nd time i have stayed at this hotel, that last time in 2012. I was in Albuquerque for the Hot Air Balloon fiesta, so the price was high compared to other times of the year, but cheaper that other hotels in the area. Its in a great location, took me about 7 minutes to walk to the Old Town. So in walking distance to 2 bus routes. The Hotel also has a free mini bus for airport pickups. and other near by locations but you do need to book it. the Staff were great and always helpful. I arrived at about 11.30pm after flying in from London, and a delay in Atlanta so had been awake for about 23 hours. The check in quick and I was given help with my case to my room. It was all done within about 10 minutes. Room was clean, comfortable bed. able to control the room temp and all the staff where really attentive. Not sure when i will be back for the balloon fiesta again but will stay here again!

"BWPlus Rio Grande Inn, Albuquerque"

3
Z1438QTrichards, Fayette County, GA, United States 31/10/2017

Overall, not a very enticing stay. The corridors are extremely narrow, the rooms tight. Bathrooms Noisy. Staff is good. Not a Plus hotel quality. More Like a Quality Inn or Comfort Inn. Crummy & annoying voucher for breakfast. Maybe I am too picky, but for over $100 for a night stay, this was not worth it. It was more of a $67 night value, at best.

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
We apologize for not exceeding your expectations as is our goal. We will use your feedback when focusing our efforts to continually improve.

"Great value for Money"

5
Roxann H, Spearfish 31/10/2017

My husband and I were traveling and we never know how far we are going to get. We were extremely satisfied and charmed with the staff, ambiance, on site restaurant and incredibly awesome room. Can't wait to stay there again.

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
We look forward to your return. Thanks for staying with us, we are happy you enjoyed the visit.

"disappointing"

3
Robert N, Henderson NV, United States 31/10/2017

We had stayed here many times previously and had excellent service and amenities. The on site restaurant used to have a varied menu and delicious food. This time many of the amenities were no longer available and the menu had changed to being very limited and all Latino/ The food quality was poor, service was slow.

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
I am sorry that you did not like our current menu. On our lunch and dinner menu we actually added more entrees and variety when it was updated earlier this year. We have not changed our amenity package and actually are always working to add value for our guests. We still offer the extras like complimentary airport shuttle service, shuttle service to nearby attractions, complimentary breakfast vouchers for a full service breakfast experience if you book with us or through BW, upgraded room supplies and more. We value the feedback and do us it to help focus our improvement efforts. Thank you.

"Terrible"

1
351taeh, Peyton, Colorado 26/10/2017

Rooms were not clean and smelled terrible.The towels are dingy, there is alot of noise and the food is aweful.We were really disappointed. It was not at all like the advertisement. I would recommend this hotel to anyone

"Comfort Stay"

5
robertgU3449WN, Albuquerque, United States 23/10/2017

I bid on a one night stay at a fundraising auction. My brother-in-law can for the weekend and I decided to reserve two additional nights for him. He was more comfortable staying at the Rio Grande Inn then staying with me since he could come and go and not feel obligated to us. The hotel is right around the corner from my residence so it was great.

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
I am happy to learn that you were able to put the gift certificate to good use. Thanks for the kind review. We hope we can help out with your brother in-law next visit.

"2 Day Stay"

5
pcheesman, Houston, Texas 23/10/2017

Nice hotel right off the highway very convenient. Staffing was friendly and courteous. Bed was comfortable and TV had FS1 so we could watch baseball playoffs. $7 per person vouchers given for breakfast in restaurant located by the lobby. Would recommend hotel to others.

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
Your recommendation is greatly appreciated. We hope you will be back to stay with us again. Thanks for being our guest.

"Best in NM"

5
Dede R, San Antonio, United States 23/10/2017

I stayed here for part of my NM stay, and it was a great! I got great service, and I got to meet the chef one day, and I complemented his cooking - my breakfast was delicious everyday! The room was comfortable and the shuttle service really was a great deal.

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
Thanks for your kind words for our team. Our Chef is the best, I will pass along your compliment. We hope to welcome you back soon.

"Can't beat it"

4
784kirbyc, Barcelona 22/10/2017

We needed a good bed after camping. We found it with the perfect white noise. The air conditioning was great. The location was great. We had a nap then went down the road for a wonderful meal at La Placita. We walked around the Old Town area. We then returned for a wonderful night's rest.

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
I am happy to learn that you were able to get caught up on some good sleep and the you enjoyed your visit with us. We value your business and hope that you will be back to stay with us again.

"Comfortable Hotel"

3
Cynthia P, San Jose, California 19/10/2017

Decent hotel with comfortable beds. Staff friendly and helpful. Reasonable speed on WiFi. Breakfast is not included. They have a restaurant at the hotel where we planned to eat breakfast. However, it was totally packed (perhaps one of the tours) and we were unable to be seated.

"An Oasis in the desert"

5
Madmac11, Rotorua, New Zealand 15/10/2017

This was the most enjoyable accommodation we came across in a 6 day road trip from Las Vegas to Santa Fe return. It was a breath of fresh air, truly an oasis in the desert. The place was so interesting and friendly. It was a credit to the management that all the staff were so happy, helpful and engaging. Too many names to mention, but Will at the front desk was so accommodating and a great ambassador for the hotel. This place also had its own bar and restaurant from where we received great service and amazing food. Thank you Alburquerque for providing such a great stay in your fine city.

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
Thanks so much for the kudos for our team members, especially Will and the kitchen team. We hope you will be back to do more exploring in Albuquerque, and that you will return to stay with us. Happy travels.

"Road scholar trip"

4
User 14/10/2017

Stayed here for a week with a Road Scholar trip. Staff and service were excellent. Special kudos to the chef for meals prepared for our group and also Kym, the bartender in the Kia lounge. The hotel location is convenient to Old Town Albuquerque.

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
I am happy to learn that you enjoyed your experience with Road Scholar at our hotel. Thanks so much for recognizing the Chef and Kym in the lounge. I will pass your compliments along to them. Happy travels.

"Great stay!"

5
annettek3, North Hills, California, United States 13/10/2017

I just wish we had arrived at the hotel earlier than we did because I would have liked to have walked around old downtown Albuquerque more than we did. By the time we got there most of the shops had closed by 5:30 or so. The staff were very helpful and very nice. The room was clean and looked good! I don't like elevators and take the stairs whenever possible and its hard to find the stairs there. It is not obvious so had to ask the staff where they were. But we had a very good stay!

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
Thanks for your kind review. I am so glad that you asked about the stairs, and that you were able to use them. We hope you will be back with more time allotted to explore Old Town and the many other attractions in our area. Your business is very much appreciated.

"Passing through. "

4
User 12/10/2017

Left Wisconsin with all of our things to move to AZ and on the way stayed here and service was very courteous to us. In particular, a young waiter named Dominic who was actually from our home state welcomed us and talked with us all night while we sat and watched the Packers game at the bar.

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
Thanks for your compliment for Dominic. We value your feedback and hope that you will be back to stay with us again.

"A place that is nice but too expensive!"

4
Joanne F, San Bernardino, United States 12/10/2017

I have to say for the price of a 1 night stay, felt I should of gotten a celebrity treatment, Nice rooms and the employees are very nice. I felt like the hotel was more about making money then wanting the guest to come back!

"Nice hotel, nice people "

5
paulfieldwilliams, Greater London, United Kingdom 10/10/2017

Stayed one night and was very happy. Very friendly staff, large clean and quiet room. Good and very reasonably priced food and drinks from the restaurant and bar. Would happily recommend. The hotel is near the Route 66 and also the old town of Albuquerque.

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
We are so happy to learn that you had a good experience with us. Thanks for recognizing our team members and recommending our hotel to others. We appreciate you.

"An enchanting hotel experience"

4
815janisd, Teulon 07/10/2017

Clean, friendly and welcoming as soon as you walk into the front lobby. The theme of the lobby envelopes you and you can't help but feel New Mexico. The colors, the people, the food. Fabulous! I can't wait to stay there again.

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
We can't wait to welcome you back! Thanks so much for your kind words. We appreciate your business.

"Best Western Plus Rio Grande Inn"

5
Rodger P, Gilbert, United States 05/10/2017

Great place to stay within blocks of Old Town in Albuquerque, NM. Easy access from I-40 less than a block from the Interstate. The room was nice with kingsize bed, desk w/chair, and a comfortable easy chair with hassock. Bathroom was a little on the small side. A restaurant and bar on premises. Vouchers are provided for breakfast with a choice of nine meals free with voucher or voucher can be used for seven dollars off any other menu items. Very comfortable and relaxing place to stay and would stay there again in the future.

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
We love to hear that you will be back. Thanks so much for your business and the kind review. Happy travels.

"See Old Town Albuquerque"

4
Joanne N, Monterey, California 03/10/2017

This hotel is located walking distance to Old Town so you can see the art work and local jewelry and (if you want) souvenirs. Prices were very good. The art work was so good we stopped in on our last day to purchase some art -- after having spend 8 days in numerous locations looking at several other locations, including Santa Fe

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
I am happy to learn that you enjoyed the shopping in Old Town. We appreciate your review and your business. We hope that you will be back to stay with us again when in the area.

"not bad but not the best"

4
johnsoutham, Doncaster, United Kingdom 03/10/2017

This hotel has seen better times , the tv and telephone were both not working initially . Sorted the tv , however the telephone socket actually came off the wall !!! The room itself was spacious and comfortable , Small pillows on the beds , that small I would call them cushions . Quite slow service in the hotel restaurant . Good place to eat St. Clair winery and bistro , come out of the hotel onto the main street turn right , 50 yards on your right , cannot miss it .

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
We value your feedback and do use this information as we direct our efforts to continually improve. Thanks for being our guest.

"Dogs welcome, but a problem..."

1
JChrisJ, Sarasota, Florida 02/10/2017

Stayed one night at this older hotel, right off of I40 close to Old Town. Needs serious update, a/c loud! Dog friendly, which is a good thing, but should manage where placed! We were awaken way too early with loud barking dog above us, very unhappy at 6 am... Felt bad for dog, but worse for us tired travelers... Restaurant awful, extremely "greasy" and "questionable" breakfast…

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
I am disappointed to learn that you did not enjoy your stay with us. Please never hesitate to let us know when there is something we can do to make your stay better while you are here as our guest. We will do our best to resolve any issues to your satisfaction. Thanks for your feedback, we do use it to improve.

"Outstanding Visit on Every Level"

5
AuntBec, San Antonio, TX 02/10/2017

Having grown up in Albuquerque, it's amazing to see how this beautiful hotel has come full circle. From the historical photographic decor to the impeccable customer service, we could not have imagined how great everything would be coming back to the "old" Rio Grande Inn. Wow, just wow! Bravo to maintenance, housekeeping, as well as the front desk. Our stay really was above and beyond. Thank you all.

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
Thanks for the kind words! I am so glad that you enjoyed the decor and recognized our service teams. We appreciate you and hope that you will be back.

"Nice place in good location."

3
H8954VWjohns, Colbert, Washington 28/09/2017

Stayed overnight on the way to Santa Fe. Nice place close to Old Town, but also next to the freeway. Room clean and comfortable. Staff not so great and restaurant overrated. Arrived a little early and the room was not ready. They said they would call when it was ready. Never did. At check in time it was still not ready. After watching others walking in off the street and checking in, I ask some questions. We discovered it was a particular still uncleaned room. I ask it it was the only room available. Low and behold they said they could put us in a different room, same price. We'd read that the "bar and grill" restaurant was highly rated. Not so great. Average in all respects. In was convineant.

"Lounge"

5
User 28/09/2017

Visited lounge on Thursday, August 21, 2017. Dominic was the bartender on duty and he was all by himself. The Lounge was full and Dominic was awesome. He kept everyone happy. Will stop by again very soon. Hope to see Dominic!

"It was just a quick stay late at night"

3
QuietObserver71, Texas 27/09/2017

We were traveling through and needed a hotel to stay at. Everything had a nice wooden look to it. The room was typical best western and was exactly what we expected to receive. There is a lounge/bar/restaurant with breakfast for purchase.

"Nice hotel good location"

4
Vicente S, Santa Fe, United States 27/09/2017

This is a nice hotel in the downtown area. good access to local attractions and freeway. The rooms and hotel are clean and the staff very nice. Restaurant is good and certain items of the menu are free for breakfast to guests.

"Best Place to Stay in Albuquerque"

5
SandraFortCollins_CO, Fort Collins, CO 26/09/2017

Excellent experience at this hotel. Room was exceptionally clean, spacious and comfortable, Everyone of the staff made our stay pleasant and fun, especially Dominick in the lounge an Jonathan in the restaurant. Excellent location - close to old town and reasonably priced.

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
I am happy to learn that Dominic and Jonathan made your stay with us all the better. They are both great assets to our hospitality team. We value your kind review and hope to welcome you back when you are next in the area. Thanks for being our guest.

"Best Old Town Hotel"

5
Dianna A, Seguin, United States 21/09/2017

We stayed one night while traveling to the Grand Canyon. This is a very nice hotel, completely enclosed so you don't have to walk outside in the weather. Love the restaurant for breakfast versus breakfast room like all the others. You receive breakfast vouchers when you check in.Coffee was hot, food was delicious. Room was very clean, mattresses comfortable, good night sleep. Great location right off interstate.Stay here! You will not be sorry.

"A Very Nice Place to be Stranded"

5
randelee2, Ormond Beach, Florida 20/09/2017

We ended an 18 day tour in Albuquerque, NM and we were supposed to spend just one night, but due to Hurricane Irma, we had to stay another 4 nights. Everyone that we had any contact with was most helpful and all so very nice. Will, Vanessa and Kelly at the front desk had to keep changing our room and shuttle reservation each time the airline cancelled us and always did it with a smile.. Kym in the lounge was very pleasant while serving us our Alien Amber beer. Jonathan was our waiter for breakfast the first morning and was very friendly and efficient. Christine waited on us the other 4 mornings and she was also very friendly and efficient. Our room was on the 4th floor and very nice. When we looked out the window in the morning, we could see the hot air balloons. Since we had to spend an extra 4 days in Albuquerque, I'm glad it was at the Best Western. I would definitely recommend this hotel.

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
We are sorry you had to extend your stay under those circumstances, but are glad to learn you are home safe. I will share your kind words for all our team members. Thanks for your recommendation.

"Passing thru"

4
Susan C, Sacramento, California 20/09/2017

My stay was fine but it was under my ex-husbands name and I would like it to be changed to my name Susan Houk but overall my stay was fine we were passing through and walked in and got a decent price and the room that accepted pets I have a service dog and he was welcomed

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
Thanks for staying with us. In our system your name is Susan. It may be that the Rewards membership is under your husband's name. If you contact BWRewards @1-800-937-8376 they can help with getting an account set up in your name. We do appreciate your loyalty and hope that you will be back again.

"A Visit extended by flight cancellations"

5
User 17/09/2017

I and a friend ended up at the Best Western for 5 additional nights due to canceled flights because of a hurricane. I could not say enough positive things about the hotel amenities, the cleanliness of the rooms and all areas, the use of 4 computers, the free shuttle. The greatest positive, however, was the pleasant and helpful staff - from the housekeeping personnel, to the front desk, to the maintenance (Edwin), to the restaurant staff (Christine). In particular, Will, Andy and Joe at the front desk were so extra helpful with the computers (when previous guests hadn't logged off and we couldn't figure out how to get them off) or just because the computer was unfamiliar and not like our ones at home. They also assisted just making suggestions as to sights to see or scheduling the shuttle for us or answering questions about our bill. Will was extremely helpful locating an area drug store and arranging transportation to pick up a prescription that I was running out of due to the cancelled flights and extended stay. Any time we needed to ask a question or ask for help, we knew we could count on them. They made a stressful and potentially unpleasant experience so much better. Thank you Best Western Albuquerque staff! You are indeed the best! Kathleen Walsh

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
I hope that you found your way home and that all was well there. I am so pleased to hear your nice words for our team members. We value your feedback and the compliments for the individuals who stood out.

"Very accommodating and friendly "

5
aweber1278, Phoenix, Arizona 16/09/2017

We have stayed at a lot of hotels as a big group and Dominic, Zach, and Tony were by far the best hotel employees that we have had. They were extremely accommodating and friendly and appreciate the kind smiles. We had a great experience and appreciate everything!

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
Thanks for recognizing Tony, Zach and Dominic. I will pass your compliments along to them with my thanks.

"Best Hotel Bar "

4
User 14/09/2017

We came for a trip and transitioned to this hotel from Hotel Albuquerque. The bartender here goes by Kym, she was so amazing! She was hospitable and fun! She treated us like family. She was so warm! Would highly recommend. Made us feel right at home!

"convenient, clean, pleasant"

4
ellas887, new york, United States 13/09/2017

it's well located, near the historic town, but also near the airport. the hotel is modest, but clean, well kept, and just right for a night or two. staff is pleasant, and rooms are nice and large. internet works great.

"Hospitality"

5
Melanie B, Brunswick, Maryland, United States 12/09/2017

Kym manages the bar at this location. She is very professional, pleasant and attentive to the customers. It has a 'Cheers' personality and we greatly appreciated her hospitality. She was helpful with providing tourist information, recommendations and directions.

"Kym is amazing!!"

5
User 12/09/2017

Thank you so much to Kym. Helped us so much on our Route 66 adventure. Great hotel, great facilities & if Kym is working. You're in for a treat. Any questions at all ask Kym she will go above and beyond!

"Home Away from Home"

5
X6345KIpatriciam, Seattle, United States 12/09/2017

The Best Western Plus Rio Grande Inn, Albuquerque, N.M. was the best experience I've ever had in a hotel and I've traveled extensively in the U.S. and abroad. The staff are absolutely outstanding and every effort is made to extend their services for the comfort of the guest. As a guest I cannot say enough about the efficient, professional and caring attitude of their staff and accommodations. This hotel is a 10+ Excellent value! Go see!!

"Great place to stay in Albuquerque"

5
Tom N, Chino Valley, Arizona 07/09/2017

Good location off the freeway. If you get a room in the South wing it is very quiet. Freeway side not so much. Easy walking distance to Old Town. Rooms are clean and with a nice décor. Made to order breakfast is good. Check in and out was easy, will stay there again.

"Wow what a great surprise "

4
894waynew, Aurora, Colorado 07/09/2017

We were overwhelmed with the order off the menu that was included in the cost of the room. You could also order other items for a reasonable price. All this and a great room and pet friendly. I would have given this place an excellent 5 star rating except for the very noisy air conditioning that kept waking us up every time it on.

"Excellent Place to Stay in Albuquerque"

5
janoS3655MS, Billings, United States 07/09/2017

This hotel was very nice to stay in. All of the staff are very friendly and helpful, making sure we didn't need anything and telling us to just ask if we did. The rooms were very clean and comfortable for a 6 day stay. We would definitely stay here again while in Albuquerque. KUDOS to everyone at this hotel!

"ABQ trip 2017"

4
E997IOdannyc, San Jose, United States 06/09/2017

This facility has a bar, restaurant, gym and plenty of parking. It is less than a mile to Old Town and close to the freeway (I-40) There is some construction on Rio Grande Rd, but we had no issue parking or getting around in Old Town, There are plenty of restaurants in the area and a few breweries too. The staff is helpful and friendly. I'd stay here again.

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
We are happy to learn that you would stay with us again. Your business is very important to us. Thank you.

"Okay hotel, but near bike theft in parking lot"

3
CatArnold55, Cloverdale, Indiana 05/09/2017

Hotel did have an easy walking location to old town and rooms were okay but older. Made to order breakfast was good. Given a menu and if there was a green v (for voucher) you could have that as your free breakfast. Or the voucher was worth $7 that could even be used in lounge. Of a bad note, there was an attempted theft of our motorcycle overnight which bent the forks in front and dented and scratched fender. I understand things can happen. Looking back the area of parking lot wasn't our favorite but wouldn't let us park up by front door. We did park under the sign that said area under surveillance however mgmt states there were cameras there. At the end of the day we were blessed the bike was still there and drivable.

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
Thanks for the nice feedback. We do secure our parking lot as best we can and have good lighting and security on patrol each night. I am also glad you were able to continue your journey on your bike. Happy travels.

"Stay away "

1
Galway_82, Worcestershire, United Kingdom 31/08/2017

Bed bugs in rooms. Dirty bed sheets on arrival asked them to be changed and housekeeping claimed it was my makeup. The room was dark as were the corridors. Had a motel feel rather than hotel. Noisy air conditioning unit Reception and bar staff friendly and helpful.

"Great Staff but noisy location"

4
Allen S, Appalachia 31/08/2017

The employees in the motel and restaurant are great. This hotel is very close to the interstate and where we stayed had a noise problem so be warned to request a room as far from the road as possible if you are a light sleeper. The restaurant is a little overpriced for the quality of the food in my opinion and complementary breakfast is limited to reward members.

"Terrific breakfast!"

5
rnbevill, Vail, Arizona 30/08/2017

We have to give a shout out to Jonathon! He was not our server but saw that we were getting impatient. He stepped right up, took our order and got our food in record time! Check in was seamless, and we received very detailed details about "Old Town".

"Good stay"

4
User 30/08/2017

Had a pretty good stay. The room was nice staff was nice. Went to the restaurant a few times, had good food overall. One night at about 9:30 and the server, Megan, was very kind about it being late. She had several tables close to her closing time but was very kind to everyone. Food was decent, could tell the cooks wanted to go home though. Housekeeping kept things clean. Overall good stay. Would come back if going through again. Zach at the front desk gave a very welcoming greeting.

"Nice location and price"

4
R C, Lubbock, United States 30/08/2017

We were very happy with the location being close to Old Town and easy to get to and from Downtown. The hotel is a little difficult to get into through the back entrance and the elevators are small so if you have a lot of luggage, be prepared. The room was nice and clean although lighting was very dim, but the internet was good and everything worked. Staff was friendly and helpful.

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
We appreciate your kind feedback and your business. Thanks for being our guest. We hope that you will be back to stay with us again.

"great staff"

5
U1282MQrobertl, Albuquerque, United States 23/08/2017

Help is great. The staff is very helpful and polite. Everything was clean from room to bathroom and in place. Everyone was eager to help with smile on face. I will definitely be back and recommend to my friends and family.

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
Your review keeps us smiling :). We look forward to your return. Happy travels.

"Relaxing stay"

4
User 23/08/2017

Well presented accomodation for any traveler. Rooms look modern with bar fridge, TV, and coffee making machine. Only gripe would be the air conditioner is in the room,and the constant hum can be annoying. Another issue is that it seems pets are allowed in rooms, had dog scratching on room dividing door. Lady at reception was very friendly and informative. Nice feature after checking in, is that front desk calls room to see if everything is fine. They also have a courtesy bus for use if one does not feel like driving.

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
Your feedback is appreciated and we do use your comments to address potential problems. I am happy that you found our rooms, service and amenities to your liking. We appreciate your review and your business.

"Best Western Plus"

4
User 23/08/2017

Very good location near Old Town. Only a few minutes from the Airport. Clean rooms, nice breakfast: in the restaurant, not the usual free limited buffet. Staff was very helpful and the rates are reasonable.

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
We are happy to learn that you found us to provide good service and value. Thank you so much for being our guest.

"Very dark rooms"

3
S L, Cardiff, United Kingdom 21/08/2017

The service in the hotel was excellent, so friendly. Great free shuttle bus service from the airport and to the train station. The room I had was so dark I had to have the lights on all day and there was a loud fan noise. Food was basic. I would not chose to stay here again because I like a lot of light.

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
We appreciate your comments regarding your stay with us. We do have 4 rooms out of 173 that are in a corner of the building where the sunlight is blocked by a wall. We have 169 rooms with great natural light. Our hope is that you will be back to stay with us again, just ask that your room have plenty of sunshine available. We will do our best to honor the request. New Mexico is know for our many days of sunshine.

"best western old town albuquerque"

5
Gary B, Peoria, Arizona 21/08/2017

Excellent location. Right off I40 and walking distance to old town plaza. Very nice rooms and great breakfast choices off the menu. Bar and lounge was a nice touch with some very good happy hour deals. Would definitely stay at this hotel again.

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
We look forward to welcoming you back. Thanks for the review and your business.

"They really wowed us!"

5
laurabK4078PO, Park City, UT, United States 15/08/2017

Incredible customer service, even called our hotel room to ensure everything was to our satisfaction. I've stayed at 5 Star Hotels who don't even do that. Clean rooms, facilities, incredible value for our room. Everyone we met was warm, friendly, and seemed to enjoy working there -- you don't always get that elsewhere. The front desk greeted us with a Welcome Package (join the Rewards Program, get a great discount and welcome package), and they even included a Welcome Package for our four-legged family member (dog waste bag, and two treats). Convenient location, right off I-40 and be sure to check out Old Town which has a great vibe with cute boutiques and great restaurants only 1/2 mile down the same road. Really, really was impressed. I never write reviews like this!

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
Thanks for making our day. We truly appreciate your business and hope that you will be back to stay with us again. Your kind words will be shared with our team.

"This hotel needs remodeling"

1
ginnyandthepack, Houston,TX 14/08/2017

It is noisy, doesn't have microwaves available, the pool area smells, the water temperature changes randomly in the shower, and the manager was rude when I was trying to book a room in a set aside convention rate block. I won't be returning even though the location was convenient.

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
I am so sorry that you did not have a good experience with us. We do have microwaves available upon request. Please never hesitate to let us know when there is a problem like the shower or the pool while you are here as our guest. We will do our best to address and resolve any issues. I am not sure what happened with the rate, but in general, group blocks are available until 30 days prior to the event at a special rate. After that date, rates and availability are not guaranteed. I apologize that we were not able to accommodate your request for the group rate. Your feedback is appreciated and used to help us improve.

"Happy"

5
User 14/08/2017

Excellent staff and clean motel. I would recommend this motel to my family and friends.The restuarant and bar had great food and the prices were competitive. Make reservations at this Best Western. It is right off the exit on I-40 on the south side of the highway.

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
Your endorsement is very much appreciated. We are happy that you enjoyed your visit with us. We look forward to your return.

"Comfortable, friendly staff"

5
2littletime2seeitall, Kemah, Texas 12/08/2017

As part of a tour I was on, we stayed three nights in this hotel. The rooms were not luxurious, but they were clean and comfortable. We had three breakfasts and two dinners served in the hotel's meeting rooms as well, and the food was excellent (even prime rib the first night). The pool was a good size, and there were plenty of towels for use at the pool. However, what made this hotel outstanding was the staff. The hotel had an airport shuttle, but the shuttle also took customers to various other places, like Old Town. The female staff who drove the vans were friendly and service was usually quite prompt (airport calls were picked up before calls from Old Town), but even the one time we had to wait for awhile, we were at a comfortable plaza in Old Town. Staff at the front desk were also very friendly. The only down side was the rather idiosyncratic air conditioner which turned off when we left the room and then seemed to try to cool and heat at the same time when we returned. Others in our group reported similar problems with the thermostat. But, if I ever return to Albuquerque, I would definitely stay here.

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
Thank you for your endorsement and kind words for our team members. We hope you will come back to visit with us again.

"Clean, economical, convenient"

4
User 12/08/2017

Although somewhat dated and worn, the facility was very clean, convenient, staff was helpful and friendly, complementary shuttle timely and available as needed for airport transport. It is quite adequate, I am a return customer ... the hotel is almost a third of the cost of one across the street, where I have also stayed.. and never went back!. It has everything necessary if you are primarily looking for a great mattress and room for overnight accommodation.

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
Thank you for choosing to stay with us when in Albuquerque. I am happy that you find us to be clean and friendly with good amenities. We have many updates to the guest rooms, public spaces and exterior in the works and hope you will be back again to stay with us.

"Excellent location - Friendly And Helpful staff"

5
User 08/08/2017

We recently held a family get together in Albuquerque to celebrate my moms birthday. We had family and friends fly in from all over the country . I had only read reviews and liked at photos online of this hotel and because of its location chose it to be the "base camp" for our get together. We had a good size group of at least 30 people and we're going to have a pizza party by the pool on Friday night - it started to rain prior to the party and we were trying to figure out where we should go since the pool area was not going to work. The manager on duty kindly suggested that we could use the bar area but we had to purchase their food instead of bringing in pizzas from outside the hotel. At first we were a little disappointed with our options but we really didn't have any other choice. It was the best thing that could have happened. Our group had the best time and enjoyed some awesome pizza. Dominic the bartender was outstanding and provided us with excellent service and helped make our party a huge success. Not only did he tend to our party but he also paid attention to the other patrons in the bar too. Thank you Dominic for helping to make my moms 75th birthday a success. Also, the rooms and the restaurant were just as awesome too. We definitely recommend the Rio Grande Plus - close to Old Town, easy drive to and from airport and an excellent staff ready to ensure that you will have a great stay.

"I highly recommend this hotel!"

5
User 06/08/2017

I was impressed by the wonderful staff and great facilities at this hotel. The hotel is decorated to reflect the spirit of the southwest. The staff was kind, helpful and genuinely interested in making sure our stay was pleasant. We will be back!

"What a nice surprise!!"

4
User 06/08/2017

We were traveling through Albuquerque and had no hotel reservations. It was getting late and many hotels we usually stay at were full. We called Best Western as we saw it on Trip Advisor phone app and the pictures looked nice. We were so surprised at how nice our room was!! This hotel has been very well maintained. I love the Santa Fe decor which is incorporated throughout the facility. Our room was spacey, clean, and the housekeeping staff had done a very nice job even to the point of making a rooster out of a wash cloth and placing it on our bed with the mints. Very nice touch. The restaurant was delicious and we enjoyed both dinner after checkin at 9:00 pm and breakfast the following morning prior to our departure. The hotel is conveniently located right off of I-40 across from a Starbucks. We would stay here again.

"Beautiful hotel"

5
Michael D, Apache Junction, United States 04/08/2017

This was another great find in a hotel. The staff was great. Rooms were wonderful and clean. Having the restaurant and bar at the hotel was great. The food was very good. Also, hotel is within walking distance to Old Town Albuquerque. A great place to walk around after a long day of driving.

"Great location and value"

5
Nancy A, Gig Harbor, Washington 02/08/2017

Spent two nights here and it was great. The rooms were very nice and clean and each day you are there each guest receives a $7 coupon to be put towards your breakfast or hotel bill. They have a nice pool with plenty of tables and chairs and offer a free shuttle to Old Town. They also have a coin operated guest laundry on the 3rd floor which came in handy.

"Excellent price and location"

4
Ken P, Seattle 01/08/2017

Solid confortable safe affordable accomidation very close to Old Town. If you get the free breakfast option with the room they have several nice hot breakfast options with coffee and juice. They also have Kurig machines in the room - if you have a favorite K-cup, bring your own extra pods.

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
We are very happy to learn that you had a good experience with us. Thanks for your review and tips. We appreciate your business and hope you will be back to stay with us again.

"BW Plus Rio Grande Albuquerque"

4
kathykY9741VQ, Albuquerque, United States 01/08/2017

Very friendly, helpful, and professional staff who always seemed pleasant. Clean room and facility. Walking distance to Old Town. Actually quiet even though near an interstate. City needs mass transit to access a few of the area's tourist sites.

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
We appreciate your nice comments for our team and the cleanliness of the hotel. The City is working on a new Rapid Transit system that should be running by Dec of this year. It is convenient to our hotel with a stop at Rio Grande and Central. Guests will be able to ride to downtown, the University area and Nob Hill via ART. Our shuttle will take folks to the stop at Central and Rio Grande. Hope you will be back to try it out.

"BW Albuquerque, Old Town"

4
Carol F, Houston, Texas 01/08/2017

This hotel has very convenient to Old Town, and you could walk to the city's attraction, with no problem. There was also a shuttle service available. Hotel staff very friendly and helpful. The breakfast was dine-in and quite good. I would stay here again.

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
I am glad that you would stay with us again, we hope that you do. Thanks for your compliments for our team and location.

"Nice Hotel and Welcome. Housekeeping too early in the morning"

4
traveljonesing2663, Salt Lake County, Utah 31/07/2017

The hotel is conveniently very close to I-40. THe lobby is clean and the desk staff was very helpful and courteous. Shout out to Lesley, I believe, who opened the door for me and then made sure I had a great room location. I was using rewards for a free stay and they treated me very well. The room was on the top floor away from the freeway. The decoration was Southwest and comfortable. The bathroom was smallish but with ample counter space. I used the ironing board and the iron was a little sticky even with adjusting the heat and water spray. The AC was not over loud. The only complaint would be the 8:00 wake up knock from housekeeping. I was staying on a Saturday night coming off of a conference and so I thought I would be able to sleep in on Sunday morning. However, I heard knocking on the door at about 8:00. At first, in my groggy mind, I thought I had slept past 10, then I looked at my phone and saw the time. So, I thought maybe there was something going on with the hotel and they were alerting the customers. So, I stumbled to the door and opened it and the Housekeeping lady told me she would come back later. I then fumbled the Do Not Disturb sign on the handle and tried to go back to sleep. Aside from this, I thought the hotel was up to date and the service pleasant and helpful.

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
Your feedback is appreciated and used to help us improve. I am happy that you enjoyed your stay with us. Thanks for recognizing our staff for their service. I apologize that we disrupted your sleep and will follow up on this with our housekeepers. We hope to see you here again.

"Good quality"

4
73mollyb, Fayetteville, North Carolina 27/07/2017

Clean rooms and nice decor, very nice staff, they were all so helpful and pleasant. Food at restaurant was not great for the price but there are places nearby. Very close to old town, free shuttle to many places.

"Gloria"

5
Gloria G, Godfrey, Illinois 27/07/2017

We enjoyed our stay . We got in about 8:00 pm had not had dinner . We ate at the hotel bar and grill, good food. Jeffrey our waiter was very friendly and took good care of us. The front desk staff was-friendly.Housekeeping was superb . Nice room. Comfortable bed. Full free breakfast in the bar and grill. Again friendly wait staff

"Awesome location, beautiful property and amazing guest services"

5
texasguy, Texas 27/07/2017

Located just blocks from Old Town with a great view of Downtown and the Sandia Mountains just off I-40 this hotel has one of the best locations in town. The rooms are newly refurbished and beautiful. There is great Native American artwork throughout the property as well as great photos of Albuquerque back in the day. The room was very comfortable and clean. The bathrooms are small, really small but beautifully designed and laid out..but you will only want one person in there at a time. The pool was gorgeous and the area next to it had tables covered by trees--a great place to sit out in the evening and enjoy the fresh air. Every person we dealt with was professional, friendly and helpful. Our only problems were a slow draining sink in the bathroom and a refrigerator that didn't get very cold but all in all I would recommend this hotel highly.

"Impressive Service"

5
I880GIscottw, Peoria, Illinois 27/07/2017

Excellent, caring staff who went out of their way to serve from check in to providing directions and local suggestions, everything was great. The room was a nice size, clean and nicely furnished. A good value.

"Great stay"

5
Deraj M, Columbus, Ohio 26/07/2017

Restaurant was good and has gluten free options. The service was good and the rooms are clean and comfortable. The location is right off the I-40 easy to get in and out of. We didn't notice highway noise in our room.

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
I am happy to learn you got a good night's sleep and that you enjoyed our full service breakfast program. We appreciate your kind review and your business. We hope that you will be back to stay with us again.

"Value for money"

4
Keld L, Ringsted 20/07/2017

Good hotel in walking distance to Old Town. Spaceously rooms, friendly af helpfull staff. Nice pool area. The aircondition in the rooms are difficult to callibrate. Lots of free parkingplaces at the premisses.

"Can't go wrong here"

5
janeU5872WQ, Berkeley, California 20/07/2017

Excellent location,just off the highway exit to Old Town. Walking distance to Old Town. We were looking for a hotel for just one night and the experience from start to finish was exceptional. We lucked out. Price was right too.

"Great Overnight Stay"

5
joanmT2149OD, Albuquerque, United States 20/07/2017

The staff was attentive and efficient. Breakfast was satisfying and waiters were polite and helpful. My room was clean, quiet, and well-supplied. The staff gave me good instructions regarding some of the tourist opportunities in the surrounding area.

"Best Western Plus Rio Grand"

3
Lucille S, Grapevine 19/07/2017

Customer service is the best: Jonathan and Christine, wait help in the restaurant, and Vanessa and Joe at the front desk did absolutely outstanding jobs. The hotel has seen better days but it is very clean; the fitness equipment definitely needs to be updated. The breakfast voucher is good if you order from the selections offered -- complete meal with coffee and juice, but if you want to order any other items, $7 is applied to breakfast and coffee and juice are extra. PLUS, the voucher does NOT mention that tips to the wait staff are also extra! Many patrons didn't seem to notice that.

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
Your feedback is appreciated. Thanks for recognizing our team members for their service. We do use your review to help us improve. We have many updates planned for the hotel over then next 18 months. We hope to see you back with us again. Thanks for being our guest.

"Great Hotel"

4
User 18/07/2017

This hotel has a unique breakfast offer...they actually make your meal and serve you a hot breakfast. It was great! The hotel is clean and well run! I gave it a 4 because of the air conditioning... they just installed "smart thermostats" in every room... if you leave the room, the air conditioner turns off... it knows when you are in the room and only cools if you are there. Every time we left and then returned, the temperature in the room was 78 degrees...it took an hour or so to cool the room so that it felt comfortable. This will certainly save the hotel much money... but I don't care for it.

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
I am happy that you found our hotel clean and that you enjoyed the breakfast. Your comments on the thermostat are appreciated. We are working to get the right settings on the thermostats so that it doesn't take an hour to cool the room to the temperature you prefer. Also, we are making other adjustments to make sure our guests stay cool this summer. Thanks for your review and your business.

"Just fine"

3
User 13/07/2017

Eco-friendly and a nice Aztec theme that surrounds the area. The room was a little warm but it was manageable. Breakfast menu plain and simple (and pretty tasty when you're hungry). As seen in photo: 2 chocolate chip buttermilk flapjacks topped with strawberries.

"BEST HOTEL EVER"

5
uhlenhake, Raton, New Mexico 12/07/2017

This is probably the nicest experience I've ever had at a hotel and I travel alot...this is the sixth time I've stayed there and I'll be back. Rebecca the GM and her entire staff are the friendliest prople you will ever meet and it is by far the CLEANEST hotel you will ever find. The breakfast is amazing and they even serve until 11:00AM. I always eat in the lounge so I'm able to spend time with Kym the amazing bartender...she ALWAYS makes me feel like family and the food is fantastic and the beer is cold....I'LL BE BACK!!!!!

"Best hotel in Albuquerque"

5
PizzaDolce, Alexandria, Virginia 12/07/2017

This is a great hotel with all the color and flavor of Albuquerque. It was comfortable, the pool was refreshing, and Old Town was a nice walk away. Super breakfast too! We'll be coming back here next time we're in town.

"Perfect"

5
Jen S, Erie, Pennsylvania 11/07/2017

Great location and beyond excellent staff services. I'm not sure you can do much better at this price point. Very efficient and knowledgeable front desk help. The rooms are very clean and the beds were so comfortable!

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
We truly appreciate your business and the kind words for our team members. We are always working to exceed guest expectations. Thank you for being our guest.

"Lovely venue and Easy Walk to Old Town"

5
22Janjim20, Oakland, California 11/07/2017

We had a beautifully decorated room with interesting paintings and art objects. We had a view of the mountains and the staff were marvelous. We walked to Old Town for dinner the first night and ran back in the hail storm. Breakfast in the morning was a full breakfast and quite tasty. Highly recommend!

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
Your recommendation and kind words for our team are appreciated. We look forward to welcoming you back when you are next in the area.

"Family vacation "

4
User 06/07/2017

We enjoyed our stay here. The hotel staff is friendly and professional. We loved hanging out at the lounge, the bartender Kim is very friendly. We had a great time at the lounge. I also want to take the time to say that the maintenance dept. is on their game. We reported a problem with the ice machine at the front desk, by the time we got to our floor it was being serviced and working within 30 minutes. I also want to thank Jose with maintenance, he is a friendly and helpful. I will be returning to this hotel on my next visit. I like the hot breakfast, might need to make minor adjustments, but good service overall. I guess Kim from the lounge just sets that bar to the next level. I want to let the hotel management know that they have good employees, they make this a great hotel. Thank you all so much.

"Clean rooms"

3
mcginthy, Kerrville, Texas 06/07/2017

The rooms were clean. The staff was friendly. The breakfast was, different. We were given coupons for breakfast (or could be used in the lounge). Their value was $7. At breakfast, the menu tells you what you can order for your $7 coupon. They do not tell you that juice and coffee are included. We found out when the waitress told the neighboring tables, when we were almost done with our meal.

"Great stop on a road trip"

5
A8597NBtimothyr, Boerne, United States 04/07/2017

The Rio Grande Inn was a great place to stop on our road trip. It was easy on and off the freeway. Was clean and very nice staff. Was given a cooking and two bottled waters when we checked. Had a great breakfast the next morning to start back on the road.

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
Happy to hear that you enjoyed your stop with us. We do appreciate your kind words for our team and especially for our housekeeping department. Thanks for being our guest.

"Poor customer service"

2
Emily A, Columbus, Ohio 01/07/2017

Check in was great a very nice woman. There was a strange odor in the room, and lots of noise from the hall. The shower head was about to fall off and the tub backed up and would not drain. Breakfast service didn't seem to want to be there. Had to look for her and we were her only table. Asked for a refill she disappeared and returned later to have to ask again. Then wait for her to get our bill.... When checking out the lady didnt seem to care about the experience we had and just said thanks ill tell maintenance.... I was so put off by the lack of customer service..

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
I apologize that we did not provide you with good breakfast service. Please know that you feedback is important to us and we do use it to improve. I will followup on your feedback and we will resolve these issues. Your business is important to us and we would like for your to consider staying with us again. Our goal is to provide you with exceptional customer service.

"Clean, convenient and good location"

4
Billie B, San Francisco, California 29/06/2017

Our experience at this hotel was positive. It is close to the old town, the freeway and a restaurant called the Range Cafe, which had excellent breakfasts. Wifi worked. Pool was small but friendly. Kym, at the hotel bar was very friendly and welcoming to the travelers discussing their trip experiences. You could order from the menu and eat in her clean, friendly bar and she was quick to offer info or introductions. The room was clean. There are interesting old photographs of New Mexico at this location.

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
Your feedback is appreciated. Thank you for complimenting Kym in the lounge. I will pass this along to her. We are happy you enjoyed your visit.

"Very Nice Hotel"

4
RoGeo, Clawson, Michigan 29/06/2017

Very nice hotel extremely close to Old Town Albuquerque. Wonderful breakfast! Room looked like it was recently updated. Very clean and neat. Ample parking. Friendly staff. I would probably stay there again if we ever are in Alburquerque again.

"Wonderful stay in Albuquerque!!"

5
pianistgraz, Overland Park, Kansas 28/06/2017

This hotel was so attractive and comfortable and provided a great stay in beautiful Albuquerque! The staff was attentive to our every need , from the front desk to the breakfast area. We were sorry we could not stay longer for another great night's sleep on the most comfortable beds! Thanks for a great stay!

"Good bang for your buck"

5
F2357FGrobertp, United States 28/06/2017

Quick and easy last minute stay close to area with good amenenties such as park and restaurants. It's located just off the freeway and felt like we were in town which my kids liked. You could walk or drive to a bunch of places without getting lost. It's a cool little area for both adults and kids.

"Close to the old town!!"

4
LanzaroteCruiser, lanzarote 27/06/2017

This was a lovely hotel really close to downtown were we watched a bit of a gun fight with the locals is the square. Nice clean room, friendly staff and a lovely outdoor pool, the onsite restaurant was good too. I know this is New Mexico but we felt that all the eateries were based around Mexican food, hot n spicy, not what we are used to.

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
We appreciate your feedback and the kind words. Our hope is that you will remember us when traveling in our area again. Thanks for your business.

"Life saver!!!!"

4
bsoup, Philly 20/06/2017

Breath of fresh air!!! Traveling cross county and after aunt booked a nasty Super 8 the night before this hotel saved the next night! Clean, nice beds, great staff, great location! I even signed up to be a rewards member.....

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
We are happy that you enjoyed your stay with us and that you are a new Rewards member. Thanks for the compliments. We hope to welcome you back soon.

"Local Charm"

5
wrh37, Las Cruces, New Mexico 20/06/2017

Very well maintained older Southwest-themed site is a few blocks to Old Town Albuquerque and adjacent to I-40. Quiet and clean room. Breakfast is cooked-to-order with voucher given at check-in Would return for a comfortable stay

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
We appreciate your kind review and do hope to welcome you back on your next visit to our area. Thank you.

"Lovely hotel"

4
nillas12, wilmington nc 19/06/2017

This hotel was very nice. Located very close to Old Town Albuquerque it was convenient to tourist attractions. The room was very nice and the beds comfortable. The breakfast the next morning was good. I would recommend this hotel to anyone traveling in the area

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
Your recommendation is greatly appreciated. We are happy that you enjoyed your stay with us. We hope to welcome you back when you are next in our area. Happy travels.

"Illinois Vacation"

5
tbrown114, Surprise, Arizona 19/06/2017

Stayed here 6/3 on our way to Illinois & then again on 6/16 on our way home. Arriving at the Best Western Plus Rio Grande Inn, finding the entrance was a little difficult due to it is connected to a restaurant/bar & share the same driveway. In the dark from the road & not being familiar with Albuquerque, we passed up the entrance. Check-in was good. Very friendly front desk clerk. Parking lot is tight, but were able to find a couple of spots to pick from when parking even though it was late. 1st stay - Got a 1st floor room facing pool. I was a little worried since there were people hanging out at the pool, but it was close to 10 pm & the pool was closing, so they weren't there long, Room was nicely decorated, with a microwave & refer, clean & comfortable. We were traveling with our twin 13 year olds so the room space was a little tight, but not to bad. Kids & husband went downstairs in the morning with their breakfast vouchers & ate. They said the breakfast was delicious. 2nd stay - Since we got a great room the 1st time we decided to stop here for the night on our way home. Called it an early night, 7 ish or so & got a room, this time on the 3rd floor. Once again, room was very clean & comfortable. I did eat breakfast this time. It's not a buffet, they actually take your order & make your food. Waiting for the food was a little longer than I would have liked, but it was good & it's free so can't complain! Over all, we had a great experience here & would definitely come back again & would recommend to anyone stopping in Albuquerque for the night. Close to interstate, gas stations, places to eat & a Starbucks right across the street. Perfect location!!!

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
Your comments are appreciated, and we are happy that your family enjoyed your experiences with us. We hope that you will be back to stay with us again. Thank you.

"Enjoy Albuquerque"

5
margaretcB3749ME, Metuchen, United States 19/06/2017

I stayed in this hotel for a convention which was down the street. The hotel itself was convenient, clean, nicely decorated. The desk staff were friendly and helpful. There is an exercise room and a pool, though I did not use either. (I rarely do.)

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
We are happy you stayed with us for the convention you attended, and that you found our location good for business and our staff friendly and helpful. Our hope is to see you back for the next convention or perhaps on a leisure visit. Thanks for being our guest.

"Could do better"

3
Henry L, Raleigh, United States 15/06/2017

Did not appreciate having to use breakfast vouchers. Had to choose from predetermined menu selections. Prefer to have a standard breakfast buffet. Shortage of wait staff which caused lengthy delays with seating and service.

"nice but minor details overlooked"

3
592mariagh, Monterey, California 14/06/2017

A desk outlet didn't work, lighting wasn't great in bathroom, gym was minimal in equipment and had an empty water dispenser. There were coffee and creamer/sugars, but no stirrers. The staff were very friendly but young in the hospitality business which showed in there unsurity in some answers to my questions. I actually would stay here again but would make sure everything is working in my room first. Comfortable beds and great AC.

"A very good value for top quality service"

5
Karen G, Carpinteria, California 14/06/2017

This hotel is a nice clean convienient hotel and close to the conference I attended but for a much better price The staff were all very nice and gracious. The amenitys were most injoyable and we relaxed in the evening by the pool After a nice meal .

"8 days of enjoyment"

5
Cindy C, Strasburg, Virginia, United States 13/06/2017

This is a lovely hotel with primarily outstanding, caring employees. We especially enjoyed the breakfasts here, with delicious food and attentive service, especially from Christina and Crystal. However, if you stay here you may want to skip the evening meal at their restaurant. We found the food and service disappointing at dinner. Another employee we appreciated was on the housekeeping staff. We almost left without my husband's cell phone and charger, She hurried down to the front desk and caught us as we were leaving. I regret I didn't find out her name. We slept well here, it is very conveniently located and we'll gladly stay here again if we're in Albuquerque in the future.

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
So happy to learn that you will stay with us again when in Albuquerque. We appreciate your feedback and nice comments for our employees.

"Best Western Rio Grande Inn"

4
Lauraine L, Canada 13/06/2017

We appreciated the great personnel. The room was very clea throughout our star: it was a comfortable room. We appreciated elevators located at both ends of the halls. On-site dining room which is...ok. Pleasant stay. We would recommend this hotel to fellow travelers.

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
Thank you so much for recommending our hotel to fellow travelers. Your kind words for our team are greatly appreciated. Enjoy your travels.

"Best Western - 03Jun2017"

4
scottfX9890RA, Monterey, California 05/06/2017

I had no issues during my stay here, the room was very nice & clean, and the staff were outstanding. I would have no concerns or reservations about staying at this location again or recommending it to someone else.

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
We are happy to learn that you enjoyed your visit with us. Thanks for recognizing our staff as outstanding. We appreciate you and hope you will be back.

"Clean and comfortable."

5
rklepp3, manchester, nj 05/06/2017

Reasonable price close to Old Town. Parking available with limited free breakfast with free Wi-Fi. The front desk personnel were all very helpful. The rooms were very good. Roomy, clean and quiet. Dining room just off to the side of the front desk. The servers were all nice but had trouble getting orders straight. The food was acceptable. All in all we would return.

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
We are glad that you enjoyed your visit and that you would return to stay with us again. We hope to welcome you back soon. Thanks.

"Central Location- Great Value"

4
Jared H, Price, United States 05/06/2017

Great location for central Albuquerque attractions. Just a few blocks from Old Town. Guest rooms are decorated to give you a true southwest feeling. Quiet location with quick and easy access to the interstate. In-house restaurant provides a quality breakfast option to the complimentary continental breakfasts offered in other BW Hotels. Pleasant stay

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
It is nice to know that you enjoyed your stay and liked our SW decor, location and high quality breakfast. We hope that you will be back to stay with us again. Thank you.

"Albuquerque family vacation"

4
Arlene A, Lynbrook, New York 05/06/2017

Great hotel near Old town. Delicious daily breakfast, free with vouchers. Very clean rooms, with friendly staff. We enjoyed the fact it was close to highway, and airport. I highly recommend staying at this hotel when visiting Albuquerque.

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
Your recommendation is greatly appreciated. We are so happy to learn that you enjoyed your visit with us. We value your business.

"Good location for the old historic town."

3
StuartRon, Sheffield, United Kingdom 04/06/2017

Situated near the old part of Albuquerque the rooms are large with the usual American hotel facilities. Comfortable beds pity the pillows are half size. There is no safe in the room but a large refrigerator and free wifi.

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
Thank you for your comments and observations. We do have safes in our king business rooms and safety deposit boxes available at the front desk. We hope to welcome you back when you are next in our area.

"Lovely experience"

5
Sarah S, Winfield, United States 30/05/2017

Rooms quiet, clean, and lovely. Has all the newer amenities guests like but at a very reasonable nightly rate. Delicious breakfast, made to order. Beautiful courtyard in which to relax with a book or with friends after a long day of travel.

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
Thanks so much for your kind review. We are happy that you had a good experience and were able to relax. We invite you go return, you deserve it.

"another excellent experience"

5
chiledog, Tacoma, Washington 29/05/2017

Staying here again for a family get together and treated like royalty. Rooms are clean, good size, beautiful décor. Free breakfast (real food) in the restaurant with excellent service from Christiana and Johnathan. Nice, clean pool. Hotel is close to Old Town and freeway access. Highly recommend this Hotel and Restaurant. Also has a small but lively bar in hotel.

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
Happy to have you all here again. Thanks for the compliment for the restaurant and service from Jonathan and Christina. We look forward to your return.

"Trip across US"

4
stacy s, Danville, California 29/05/2017

Easy access off and on freeway. Great coffee in room and Starbucks across the street. Comfortable bed, clean room. Nice front desk folks. Air conditioning was controlled by motion so if you leave to eat or go to pool, you come back to a hot room, also didn't work while sleeping, got hot. I got up and jogged around room every hour to get air to come on. Was quiet even though right by freeway. Restaurant was ok.

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
We appreciate your kind comments and observations about the thermostat. We have a fix for that we can put into play now. We look forward to welcoming you back when you are next in our area.

"Just as you would expect"

3
Seniortourist, Los Angeles, CA 28/05/2017

Best Western Plus is a chain which delivers exactly what you would expect. Nothing bad but nothing to rave about. Not much character in the rooms, standard fare at breakfast, pleasant enough staff. We found the location very ill-suited to people without a car. It's next to a freeway (lots of noisy rooms) and on a main street with plenty of traffic. All around is pretty ugly until you walk about 15 minutes into the heart of Old Town Albuquerque. If that is your destination, you'd be better off choosing a hotel closer in. There are 2 decent restaurants within a 5 minute walk, however, and a Starbucks across the street.

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
We try to provide all of our visitors with a NM experience. We have hand carved wood furniture in our rooms made from NM crafts people and have many updates planned for the guest rooms and public spaces. We will keep with our local theme in the decor and always attempt to surprise and delight with the bits of Albuquerque history you find throughout the hotel. Our location is in the heart of the City's historic and cultural district. We also provide our guests with a complimentary shuttle service to and from the many nearby museums, the shops of Old Town, the BioPark and the Indian Pueblo Cultural Center. We hope you will be back to stay with us again.

"Great place to stay."

5
Monty9_2011, Vancouver, Washington 28/05/2017

We stayed at the Best Western Rio Grande May 15, 16 and 17th. The staff at check in were very friendly and helpful. Our room was ready early. The motel is centrally located to many tourist destinations. The rooms are nicely equipped with convenient outlets to charge phones, etc. The free breakfast had a good selection with upgrade menu if you chose. Our breakfast server was Johnathan. He was super friendly and was doing the job of 3 or 4 people. He was so busy taking orders, refilling drinks, delivering food and even helped bus tables. The staff was obviously short handed. Johnathan is undoubtedly the best employee that I have seen in many years. His great attitude should make any supervisor proud to have him. I heard this from other nearby customers as well.

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
Thank you for your review and kind words for Jonathan. I will pass your compliment along to him. I am happy that you enjoyed your stay and found our rooms and team members to be to your liking.

"Good stay in Albuquerque Old Town"

5
hopkinch, Norwood, North Carolina 24/05/2017

Actually wanted another hotel closer to Old Town, but they had no non smoking rooms left so this was second choice. It was just off the Interstate so I was afraid we would hear traffic, but our room was very quiet. It is a half mile walk to the Plaza but I enjoyed the walk. Restaurant style breakfast was EXCELLENT. Our 2 day here was very pleasant.

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
Happy to learn that you found us and enjoyed your experience with us. We hope that you will be back to stay with us again when in town. Thank you for your kind review.

"Standard Best Western in Good Location"

4
Elaine M, Arlington, Virginia 24/05/2017

This hotel is a standard-type Best Western - no complaints with it. Room was comfortable and didn't have any problems with it. Depending on where your room is, there can be long walks to relatively few and small elevators. The hotel is within walking distance of Old Town Albuquerque, and the Inn's van provides some drop-off service to downtown attractions as well as the airport - both making it a good spot if you are without a car. Breakfasts were good (I was with a tour group so we were served in a meeting room, rather than the hotel's restaurant, so I can't speak to that), Desk staff were friendly and helpful.

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
I am happy to read your comments that you enjoyed your experience with us. Thanks for the kind words for breakfast, the room and our team members. We appreciate your business.

"Best place in old town"

5
778russellw, Pinetop, United States 24/05/2017

A great place to stay. Close to downtown and walking distance to historic old Albuquerque. Has the convince of on site restaurant and lounge. Super friendly and helpful staff. Easy access from interstate 40.

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
Thank you so much for your comments about our staff, amenities and location. We hope to welcome you back soon.

"Excellent Service"

5
User 23/05/2017

Excellent customer service. Very clean and beautiful decor. Reataurant staff was very courteous and attentive. Overall staff was very helpful, caring and understanding and very willing to help. I would definitely recommend to all my friends.

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
It means so much to us that you will recommend us to friends. We hope that we will see them here one day. Your comments for our cleanliness, decore and staff attentiveness are greatly appreciated. Happy travels.

"Gluten-free options"

5
User 22/05/2017

When a snow advisory on I-40 was given, we had to make quick arrangements to stop for the night. The front desk staff was very helpful. The room was comfortable and clean, We didn't have a pet, but it is pet friendly. However, breakfast was our nicest surprise. They give a voucher for a kitchen prepared meal instead of self serve. Our server, Jonathan, took care of our needs wonderfully well. Since my sister has celiac, he told us that they provide Udi's gluten-free toast made in a separate toasting oven for people like us. Best motel breakfast we had on our cross-country trip!

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
Thanks for the kind words for Jonathan and our breakfast program. I am happy we were able to accommodate the special requests for gluten-free options. We value your business and hope to see you again.

"Great breakfast."

4
Dick P, Westfield, New Jersey, United States 18/05/2017

We spent two nights here during our vacation in New Mexico and Arizona. We found the hotel to be reasonably priced, clean, and comfortable. We particularly enjoyed breakfast in the hotel . Not just a continental breakfast, but one that included a complete menu. Each guest receives a six dollar voucher to be used for breakfast and one could enjoy a delicious breakfast by using only the voucher. Spend more than what the voucher allows, and the guest pays the difference. My wife and I found the wait staff, particularly Jonathan and Evan, to be efficient, courteous, and friendly.

"Rooms great, Eat dinner off-site"

4
judithh998, Abilene, Texas 18/05/2017

We have stayed at this location many times, as the front desk staff are friendly and efficient, and the rooms are clean and comfortable. Breakfast has always been good. We were tired of being in the vehicle so decided to have dinner in the restaurant. Bad decision. We waited almost 20 minutes for $8 salads that ended up being a pre-made mix dumped out of a bag...and some of it was ruined. Pretty nasty to bite down on partially decomposed lettuce. Service was pitiful. We will stay here again but will find somewhere else to eat dinner.

"Overrated"

3
Ron S, Wilmington, North Carolina 17/05/2017

Chose this hotel because it graded out as high as it did on TripAdvisor. It's an older hotel, with a multi-entrance layout and limited elevators. But that wasn't its undoing. My biggest complaint was the HVAC, at least in our room. The AC wouldn't cycle until the temp got several degrees warmer than what we had set. Otherwise the room was perfectly acceptable. It's a good location near Old Town and has easy access to I-40. Restaurant and lounge on-site are a plus as well if you don't feel like venturing out, but we didn't take advantage. Pricing was reasonable but there are many nicer options (multiple Hilton and Marriott brands) in ABQ for very little extra money.

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
I am disappointed to learn you found us to be overrated. Our building is older but well maintained and lovingly cared for by ownership and staff. The AC temperature control is a new install for us, better technology for our guests to control temperatures and more energy efficient. There are settings that most likely need to be adjust for the temperature adjustment you refer to. We will get it right with feedback like yours. I hope that our location, value, exceptional staff will bring you back to try us again.

"Dining experience disappointing"

3
John S, Newport, United Kingdom 16/05/2017

Firstly the room whilst clean and adequate needs updating , a good nights sleep and comfortable bed . Major concern was the server in the restaurant (male) not only was he eating and drinking ( from a can) he spent considerable time looking and using his phone so much so that waiting customers had to cough to make themselves noticed . Not the usual customer service you would expect. Positive was bar tender who was attentive and engaging ( score of 1 relates to dining room experience.0only)

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
I am happy that you got a good night sleep and liked our bed. I apologize that the service in the restaurant was not attentive and will address this with our team members. Certainly, this is not what I expect from our service team either. Thank you for recognizing our bartender for his service. We appreciate your feedback.

"Attended an College Graduation"

4
Bottleking, Long Beach, California 16/05/2017

Everything was very good to excellent except the selection of TV stations. To begin with, whenever we travel we always try to stay at a Best Western since we know that everything will to first class, especially the Best Western Plus. When we decided to watch some TV, the selection of stations was very poor to say the least. There wasn't any HBO, Starz, or any way to buy a movie. And, when we tried to do it thru the Direct TV Movies, we were told by the office they were set up for Direct TV, and there wasn't anyway to watch any movies. It begs the question of how did you guys become Best Western Plus without this benefit for the customer. Every Best Western we've stayed at have had HBO and the option of ordering movies. We'd stay again because of the location and the fact that everything else is good, but you guys to get with the program and do a better job on the entertainment issue. Stayed 5/11 - 5/15/17.

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
I am happy that you will stay with us again. We do have Direct TV and over 130 channel selections, including every HBO channel available and Starz. There is a channel directory in the Guest Directory. Please never hesitate to ask us if there is a problem we might be able to assist with. We value your feedback and do use it to help direct our on-going efforts to improve. We look forward to your next visit.

"Nice hotel, convenient location."

4
A7270ASkarenb, Rapid City, United States 11/05/2017

We booked the room at this hotel for the location as we were passing through and it was easy to get to. The room was very nice, comfortable and quiet. We were tired and hungry and the bartender in the small lounge was helpful and friendly. We enjoyed food (delicious tamales!) ordered from the restaurant. Breakfast was included and there was a decent selection. I would stop here again.

"The NICEST hotel I stayed in during my cross-country road trip...SUPERB!"

5
OTandwine, Redondo Beach 09/05/2017

I stayed here last year while driving across the country, and have searched all hotel options on line to locate it again, specifically so I can book here again on my trip back. The character of the hotel was warm and inviting, with very modern Southwest decor. One gets sick of depending on fast food while on long road trips, so the presence of a delicious Mexican restaurant WITHIN the hotel was a God-send after a long day on the highway. I still remember how genuinely personable my waiter was. Breakfast service was wonderful too, where you sit at a clean table, and order from a menu- very good food as well. My stay here was a very pleasant diversion from a long, tedious road trip, and I'm looking forward to my next visit there.

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
We are very happy to learn that we were a bright spot on your road trip, and even better that you will be back. Thank you for using our restaurant and for the kinds words for the staff and decor. We look forward to welcoming you back.

"Near downtown."

3
Deborah M, El Paso 07/05/2017

Hotel was average. A little pricy for the type and location of the hotel. It's close to the downtown area and near the convention center. Downtown Albuquerque is shady with an unsafe environment. Definitely need to be cautious.

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
Thank you for your comments. I am disappointed to learn that you found our downtown to be unsafe. As in any larger city it is best to be aware of your surroundings. Please know that we are always working to improve at our hotel. We have many updates and improvements in progress at this time, but in the interior and exterior of the hotel. We hope that you will consider staying with us again.

"Excellent service"

4
User 07/05/2017

We've stayed at many Best Western hotels. This one was easy to find, right off the highway. Check in went smoothly, received a gift bag of bottled water and a large chocolate chip cookie. Room was very nicely decorated. Comfortable bed and pillows which is very important to us. We did have an issue with the noise in the room when we were about to go to sleep; I phoned the front desk, and the representative offered us a different room on a different floor which was much quieter! Customer service is par excellence. I'm a healthy eater, so the breakfast offered was something I couldn't eat. I do highly recommend this BW Plus, and Albuquerque has some great shopping, galleries, and restaurants!!

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
Your kind response is greatly appreciated, as is your business. Thanks for recommending others to stay with us. We hope to welcome you back when next in our area.

"Excellent all around!"

5
dimpledot, dimpledot 06/05/2017

Clean and very comfortable. Breakfast was awesome- burrito with Northern New Mexican green chiles- the real, hot ones, not wimpy ones. Yum! Very friendly staff. Right off I-40- convenient. Got a snack & waters for signing up for the best western club. All around great stay!

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
I am so happy to learn that you had a good experience with us and that you enjoyed our burrito and NM green chile. We look forward to your next visit.

"Accessible to 1-40 and Old Town"

3
Ed M, Phoenix, Arizona 04/05/2017

Very handy for using the 40 but ask for a quiet room on the non-freeway side of the hotel. Room voucher for a hot breakfast of eggs and bacon etc. is a great deal. My king sized bed could have had more spring to it. Room and entrance swipe keys are a little iffy and the motor of the fridge in my room sounded like a freight train. Nice, short walk to Old Town.

"Nice Hotel"

4
Vicente S, Santa Fe, United States 03/05/2017

This is a nice older hotel. The staff is very helpful and friendly. The breakfast is great a real breakfast. My only complaint is that it is right next to the freeway so some noise comes thru. I requested an higher floor and away from freeway somehow that was translated to handicap room on first floor. Do not like bottom floors.

"Comfortable, Connected, and Convenient"

5
ConnieML, Saint Louis, Missouri 03/05/2017

We stayed at this lovely hotel one night only. Despite our very late arrival, the helpful and courteous hotel staff found us a lovely room with a comfy king size bed. The decor in this hotel is delightful and fun. We also loved the delicious food in the attached Mexican-themed restaurant, in which we ate a late night dinner as well as breakfast the next morning. We wish we could have stayed much longer and definitely will return.

"Not up to par"

2
Elizabeth A, Inverness, Florida 02/05/2017

Not quite at the Best Western level in my opinion. Garbage spilling out of common areas. Dank and old decor. Front desk was nice. Glad it's just one night here. Hard to move luggage in with non auto doors. Luggage cart barely fits in elevator.

"Terrific hotel and staff!"

4
Siobhan B, Albany, New York 02/05/2017

My family and I actually stayed here twice on our recent trip to NM, and couldn't have been happier. The rooms were spacious and clean, the beds were comfy, and the staff was superlative. A couple of things that really stood out: the staff is exceptionally friendly, there is a complimentary breakfast available, and a shuttle to/from the airport and other local attractions. We used the shuttle to/from the airport and also to take us to the train station. This service made all the difference in the world and we were thrilled that it was available to us. All of these amenities and the super convenient location to Old Town will definitely encourage me stay here the next time I'm in ABQ and I highly recommend it to anyone looking to stay hear Old Town. Thank you everyone!

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
We are grateful for you repeat business and kind words for our service, amenities and product. We look forward to welcoming you back again.

"Family Vacation "

4
Debbie G, Port Hueneme, California 27/04/2017

Stayed first two nights in Albuquerque. Comfortable room. Pillows a little too thick for my liking but made do. Front desk was very friendly and helpful with information and shuttle service. Breakfast was a $6.00 voucher with quite a few choices that fit anyone's tastes. Friendly bartender and great chips and salsa in bar. A little disappointed that swimming pool was not heated. Good location off the 40 and close to Old Town. Would stay here again.

"Quick and comfortable after day of travel..."

5
nancy d, springfield or 27/04/2017

Arriving quite late, were happy to find the restaurant still open and serving full menu. (Drinks not available as bartender had been called away on an emergency...) Comfy beds and a great food voucher policy which gave us choices of several nice breakfasts or money off of other items at any time in restaurant or bar.

"Best Western Plus in Old Town"

5
dominicc855, San Antonio, United States 26/04/2017

The hotel was excellent place to stay. The hotel was clean and they even put a microwave in my room as I requested. The location was great too, it was next to old town, the freeway and eating places. It was safe and I couldn't hear the freeway, very quiet place. Most of the customers were traveling vacation people. I would recommend this hotel.

Rebecca P, General Manager at BEST WESTERN PLUS Rio Grande Inn, responded to this review
Thank you so much for your recommendation. We value your business and hope to welcome you back when you are next in our area.

"Good value"

4
threedev, new york 26/04/2017

The hotel is small and the rooms not spacious but the free breakfast, the central location, close to Old Town, and the free shuttle to museums and the airport makes this a great choice for visiting Albuquerque. The staff were friendly and accommodating which is always a plus!

Rebecca P, General Manager at BEST WESTERN PLUS Rio Grande Inn, responded to this review
Happy to learn that we were a good fit for your needs this visit. Thank you for recognizing our staff, central location and breakfast as pluses. We appreciate your feedback and business.

"Nice location, friendly staff, good price"

5
Louise N, Belmont, Ca 24/04/2017

This was our second visit to the Rio Grande Best Western. It came up twice as a match for a reasonable 3 star hotel on Hotwire in this neighborhood. It was $264 for three nights, which I thought was very reasonable. It is easy driving, and not far walking distance to Old Town. Starbucks across the street, and another nice restaurant, St. Clair bistro, just a couple doors down. The hotel restaurant is nice too, but not open in the middle of the day. The front desk staff was very friendly, and housekeeping were very helpful and always smiled when you went by. Just a comfortable and friendly place to stay. Clean. I would definitely recommend this hotel to others.

Rebecca P, General Manager at BEST WESTERN PLUS Rio Grande Inn, responded to this review
We are happy to learn that you had a good experience with us and found our entire staff to be friendly and helpful. We are grateful for your business and hope to welcome you back one day.

"Customer service a minus"

2
Kayinkaty, North Houston, Texas 19/04/2017

Only patrons in restaurant our service and meal took over an hour. Never did get waited on at bar where there were 7 people. Decor is a dated southwest. Rooms are dated decore and AC unit sounded like a freight train. Rooms are connecting ( abig minus) can hear everything next door. Make sure you get a room away from highway side. Big rig noises all night. Pictures online make rooms look bright and up to date. Rooms are dark and as with older hotels few outlets for your electronics and they don't have lamps with the extra outlet. Have to pull beds out and unplug clock.

Rebecca P, General Manager at BEST WESTERN PLUS Rio Grande Inn, responded to this review
Thank you for your comments regarding your stay with us. I apologize that the service in the restaurant was slow. I cannot imagine why a meal would take this long to be served, and will follow up with our team. We have many updates in progress in our public spaces at the moment and have updates planned for our guest rooms as well. We have been installing new mattresses for the past several weeks and will have this project complete by mid May if all goes according to plan. The AC should certainly not sound as loud as you describe and we will definitely take a look at this unit now to correct any problems. Please never hesitate to let us know if there is something we can do to make your stay better while you are here as our guest. We would like the opportunity to resolve any issue to your satisfaction. Again, we appreciate your feedback and will use it to improve. Kind regards.

"Right Off I 40!"

4
Marilyn H, Desert Hot Springs, California 19/04/2017

Location couldn't be more convenient, and the hotel has a restaurant so when you stop here for the night, you really can relax. Good menu, reasonable prices, good service. Rooms are very clean and comfortable. Wifi and parking are free. There's hot breakfast option in the morning.

Rebecca P, General Manager at BEST WESTERN PLUS Rio Grande Inn, responded to this review
I am happy to learn that you enjoyed your experience with us. We are grateful for your business and this kind review. We hope to welcome you back when you are in our area.

"Reliable choice"

4
lyssan2017, Denver, United States 18/04/2017

This was a great choice for us. They have free airport pick up, and are close to Old Town Albuquerque. It's also an easy trip to Santa Fe, without having to pay the high prices of the hotels there. The rooms are clean, the service people are friendly and helpful, and the breakfast is decent.

Rebecca P, Manager at BEST WESTERN PLUS Rio Grande Inn, responded to this review
I am happy that we are the right choice for you. We appreciate your feedback and hope to welcome you back next time you are in our area.

"Pool Disappointment No Manager on duty Computuer system not canadain friendly"

2
User 18/04/2017

Pool still has giant bubble over it so it is so hot in there that you can use it. Very far from the beautiful pool picture. Clerk offered us to sign up for rewards point card to get the free breakfast (other places just give this for free) and it wouldn't accept a postal code. Instead of saying we will honor the free breakfast and work with IT staff to enter it later they said system didn't accept it so we don't get it. Asked to speak to manager there was none on duty as he or she didn't show up for work. And they never called anyone else in or gave anyone any decision authority making abilities. They really don't know how to accommodate dissatisfied clients to keep them in the hotel. Another hotel would say sorry for the disappoint of the hotel and since your staying 3 nights we offer a free drink or something. But nothing. Clerk on duty couldn't pull up our account to print our bill as we were leaving as we wanted to go somewhere with a useable pool. n Needs more training. As this was our yearly vacation, all we wanted was to relax for 3 days by a pool- very disappointed. We asked be called back by a manager when one arrives and of course no phone call. Such a shame as it is a new hotel just staff need training and a manager needs to attend. Customer service training required.

Rebecca P, Manager at BEST WESTERN PLUS Rio Grande Inn, responded to this review
I am very sorry to learn that we did not provide you with a good experience. This is the time of year in Albuquerque that we can have an 80 degree today and 55 degree tomorrow. Also, we have high winds at this time of year and it makes it very difficult for us to keep the pool clean. Most hotels that do not have covers for the pools don't open until mid to late May. Our plan is to take the cover off by the end of the month. I apologize that this was a disappointment. I appreciate your other comments and will follow up with our team members to make sure we do better. Again, I apologize that we did not exceed your expectations as is our goal.

"Room was great! Amenities not so good!"

3
motownmona, Washington DC, District of Columbia 16/04/2017

While room was well appointed and clean, fitness room had 4 machines and they were crammed next to each other. The restaurant had limited hours, as did room service. While the pool was enclosed, the walkway to it was not and as such, had to walk in cold to get there and back. There is a reliable shuttle service that goes to/from airport, Old Town, and Walgreens. Hotel is located right off of an exit and sort of just sits in the middle of nowhere. There is a Starbucks and Burger King across the street. The hotel's staff was very polite!

Rebecca P, General Manager at BEST WESTERN PLUS Rio Grande Inn, responded to this review
Your feedback is appreciated. I am glad that you were able to use our shuttle service and that our staff made a good impression. The enclosure for the pool is going down very soon. Thanks for being our guest.

"One of the worst places we stayed"

1
User 09/04/2017

Where do I start. The walls are so thin that we heard the conversations in the next room and people talking in the hallway sounded like they were in our room. The doors slammed with a defining thud and the room's A/C was a loud as a small jet engine. The guests in nearby rooms slammed doors all night (until 4 am) keeping us awake all night. We could hear the TV from the next room all night. Service in the restaurant was slow at best. Won't be staying here again.

Rebecca P, General Manager at BEST WESTERN PLUS Rio Grande Inn, responded to this review
I certainly apologize that you did not enjoy your stay with us. We do value your feedback and use it to help us improve. Please never hesitate to let us know when there is a problem we might be able to resolve while you are here as our guest. We could have helped with some of the noise issue you mention. I am sorry that we did not met your expectations.

"Stayed here again by mistake . Hubby was tired and didn't want to go any further. This hotel is old. Outside it looks"

1
kathysnow, Livermore, California 08/04/2017

Inside first impression, hotel clerk looked like she just rolled out of bed with her clothes on, and loss her comb. Really, who goes to work like this? Are at hotel restaurant . Waitress needed an attitude adjustment . Food was horrible.

Rebecca P, Manager at BEST WESTERN PLUS Rio Grande Inn, responded to this review
We appreciate your feedback and will use it to improve. I apologize for the employee problems that you have described and will follow up. Thank you for bringing this to my attention. I apologize for not exceeding your expectations as is our goal always.

"Nicely Surprised"

4
amycK3686ZJ, Severance, United States 06/04/2017

Decided to vacation during Spring Break in Albuquerque, New Mexico with spouse and two teenage daughters. The lobby is under construction, but everything was clean and we only were in the lobby area for check in. Room was very clean and the staff was very prompt in cleaning the room and responding to any requests. Room had a great view and was very quiet. Location of the hotel is exactly where we wanted to be to see all the tourist attractions. Property was very secure with gates and security patrol. We received free breakfast for all three days, but service was really slow, so only used it the first morning. Would definitely use this hotel again anytime we were in Albuquerque, New Mexico!

Rebecca P, General Manager at BEST WESTERN PLUS Rio Grande Inn, responded to this review
Thank you for your kind feedback. We are glad that you and your daughters had a good spring break in Albuquerque and that our location was ideal for visiting the historic and cultural attractions you wanted to visit. We hope you will consider returning to Albuquerque for another visit. Your business is appreciated.

"bad hotel"

2
Keith B, Castle Rock, Colorado 03/04/2017

I have written all the things earlier but it wasn't a good experience. Don't get a room 2nd floor next to I-40. The breakfast is good but service was bad. standing in line has never happened to me at B.W.

Rebecca P, General Manager at BEST WESTERN PLUS Rio Grande Inn, responded to this review
We do value your feedback and use it to improve. Our hope is that you will be back to stay with us again and we will succeed in providing you with a wonderful experience. I am sorry that we did not do this on your recent visit.

"Clean room, hot breakfast, loud toilets"

4
176leslier, Denver, United States 03/04/2017

My room was clean, no complaints. The hotel was going under a bit of a remodel, and at the time the restaurant was being worked on. The staff worked around it just fine. The staff was friendly at all times. My only complaint would be that the toilets flush loudly, and I woke with a jolt when my next door neighbors flushed in the middle of the night and at 4:30am when they got up for the day. More insulation between bathrooms would be nice!

Rebecca P, General Manager at BEST WESTERN PLUS Rio Grande Inn, responded to this review
Thanks for your comments, and your patience during our renovations. I am happy that you had a good experience and that our team members made you feel welcome. We look forward to your next visit.

"Fantastic "

5
User 28/11/2016

A wonderful place to stay. Fast check in....great beds and pillows. Very clean and smelled pleasant. Well insulated, did not hear other guests. The mini kerig in the room is a nice touch. Easy high speed cable connection at desk with power outlets. Lots of parking. The room hostess (Cynthia) left this little suprise to greet us.

"Hotel stay"

5
ranuelc, Las Vegas, Nevada 26/11/2016

Alejandra did a great job cleaning and preparing the room for us to stay in , Thank you. You are doing a great service for us. The room is clean, the furnishing are really great quality. The decorations are really nice.

Rebecca P, General Manager at BEST WESTERN PLUS Rio Grande Inn, responded to this review
Thank you for recognizing Alejandra in our housekeeping department. I will pass your compliment along to her with my thanks. We value your kind words and your business. We hope that you will be back to stay with us again.

"Resturant/Christine L"

5
User 26/11/2016

My daughter and I are currently traveling across country and specifically chose Best Western because they're pet friendly. Not all Best Western Hotels are equal... This hotel went above and beyond and has been by far the best hotel of this trip. The rooms were clean, nicely decorated and stocked with all the eminities you could want or need for an overnight stay. We also found the food & Service to be excellent! Christine was extremely pleasant and provided excellent service. I would highly recommend this hotel!

Rebecca P, General Manager at BEST WESTERN PLUS Rio Grande Inn, responded to this review
Your recommendation is gold to us, thank you. I will share your kind words with our team members, especially Christine. Safe travels to you and your daughter. We appreciate your loyalty to BW. We hope to welcome you back when you are next in our area.

"Great Stuff!"

5
User 26/11/2016

very comfortable accommodation and a family friendly environment. The included breakfast is made to order, they have many choices and all of them are delicious. Our waitress Christine L was one of the highlights of the visit.

Rebecca P, General Manager at BEST WESTERN PLUS Rio Grande Inn, responded to this review
We are happy to learn that you enjoyed your experience with us, and found the environment friendly. I will pass your compliment for Christine along to her with my thanks. We appreciate your kind review, and your business.

"good southwest decor"

4
CoastalMaineWaldo, Coastal Maine 26/11/2016

This hotel is in a good location near Old Town, has a good breakfast, nice servers. Christine L was particularly efficient and anxious to please. This is near the highway, but that did not pose a problem.

Rebecca P, General Manager at BEST WESTERN PLUS Rio Grande Inn, responded to this review
Christine does a great job in making our guests feel welcome while providing efficient service. I am glad that your rest was peaceful.

"Winter Spanish Market "

5
warpweave, Chimayo, New Mexico 25/11/2016

A relaxing stay before our art show. Professional staff, clean room, taste hot food, and a secure parking area. Great food services by Christine L. at complimentary breakfast and front desk service by Lorenza. They give a personal home front New Mexico style of "mi casa, es tu casa", "my house is your house" feel.

"Restaurant/Jonathan "

5
BAMcKinley, Phoenix, Arizona 21/11/2016

Our server, Jonathan, did a fantastic job to accommodate our family's needs. He was friendly, informative and helpful. Because of his service my family and I will make sure to stay at Best Western Plus Rio Grande Inn, Albuquerque again. Thank you Jonathan for all you did.

Rebecca P, General Manager at BEST WESTERN PLUS Rio Grande Inn, responded to this review
I am so happy, but not surprised, to learn that Jonathan made a positive difference in your experience with us. He is a terrific person, and professional server. I will share your compliment with him and provide my sincere thanks as well. We do look forward to seeing you and your family with us again.

"Good value!"

4
bethinhoboken, Hoboken, New Jersey 20/11/2016

Clean, affordable, friendly staff, 5 min drive to Old Town and centrally located to get to other attractions in ABQ. Yes there's fancier places in town but if you're only staying a few nights save your money for sightseeing or the many good restaurants to be found in town.

Rebecca P, General Manager at BEST WESTERN PLUS Rio Grande Inn, responded to this review
Thanks for the recommendation, and your business. We hope that you will be back to stay with us again when in our area.

"Possible place to live"

5
butch300, Ridgecrest, California 20/11/2016

We went to look at Albuquerque as a possible place to move when we leave Ca. Planned to stay 2 nights & extended twice for a total of 4 nights. Excellent facility and the staff was great, especially Jeff who served us dinner 2 night in the hotel restaurant, & Christine L. who served us breakfast. Great people.

Rebecca P, General Manager at BEST WESTERN PLUS Rio Grande Inn, responded to this review
I am so happy to learn that you had a good experience with us, and even extended your stay. Thank you! Thank you also for recognizing our great team, especially Jeff and Christine. We hope to see you again.

"Overnight stay"

5
User 20/11/2016

Stayed for one night on our way to Vegas. Booked via the BW app, check in was quick and easy. Room was clean, smelled lovely, soft beds. Dinner in the attached restaurant was an easy choice and the food was good! A sit down breakfast, not buffet, is included in the room. Christine L took great care of us. We will stay here the next time we come through.

Rebecca P, General Manager at BEST WESTERN PLUS Rio Grande Inn, responded to this review
Love it! Thanks for your loyalty, it is important to us. I am happy, but not surprised, to learn that our staff, especially Christine, took good care of you. We look forward to your next visit.

"Great Stay!!!! Dog friendly!!!!"

5
traveler2009_9, Los Angeles, CA 20/11/2016

Stayed 1 night. Front desk staff was so friendly, as were the restaurant staff and even the grounds person. Short walk to old town, which is pretty touristy. Down the road from Coop market with great healthy foods. Short drive to nature center with tons of trails. Room was clean, nice and the bed was comfortable. My dog was welcomed with a $20 fee. Would definitely come back and stay again!!!

Rebecca P, General Manager at BEST WESTERN PLUS Rio Grande Inn, responded to this review
Happy to learn that you enjoyed your experience with us. I hope you will be back to do more exploring of the area. Ask our front desk team for the Quirky Querque tips on our own favorite local places to visit. I think you will like this. We appreciate your business and the kind review.

"Superior quality"

5
Kari C, Ganado, United States 19/11/2016

We had an excellent experience overall.The room was spacious and comfortable. Dog friendly with treats for the dogs. Fabulous breakfast that I'm still thinking about. All staff was very friendly and helpful. I will definitely stay here again.

"Sunrise Breakfast"

5
User 19/11/2016

Hotel staff check in was extremely friendly and helpful! Room was clean and comfortable and near Old town restaurants. Early morning breakfast was included in our stay. Ask for Christine L! She's very helpful and quick with your coffee. She will perk up your morning with her cheerfulness and efficiency!

"Albuquerque "

5
Jeff W, Arvada 19/11/2016

Great staff. Christine in restaurant was so funny too. Good breakfast, clean room. Great price too. Convenient location. Will stay here next time im in Albuquerque. Quiet rooms and decor was cool. Also there are a lot of historical pictures hanging everywhere.

"Close to Old Town Albuquerque"