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Best Western Plus Hotel Rio Grande Inn, Albuquerque

1015 Rio Grande Boulevard NW, 87104-2031, Albuquerque, United States - See on a map
Best Western Plus Rio Grande Inn - Our 24-hour reception desk is always there to welcome you to our Old Town neighborhood and great Albuquerque, New Mexico location. The Best Western Plus Rio Grande Inn is ideally located in the center of Albuquerque. Come and experience our hotel near the major tourist attractions. Best price guaranteed and exclusive deals.

Stay at one of the Route 66 hotels in Albuquerque, NM, Old Town when you want easy access to the charming sites and the convention center in Albuquerque. The Best Western Plus Rio Grande Inn is conveniently located near several attractions and business sites, making it the perfect choice for leisure and business travelers looking for a comfortable hotel near Old Town. Enjoy the rich culture and wealth of dining and shopping options within minutes of our property. All of our non-smoking rooms are designed with your needs in mind. You’ll also enjoy deluxe amenities including concierge service, an outdoor heated pool and a fitness center featuring a Hoist® weight machine and cardio equipment. Enjoy meals at our very own Wild Avocado serving Southwestern and American fare or order room service to enjoy meals in the comfort of your room. Cork & Tap bar on the property is also open for dinner every day and is the perfect place to enjoy cocktails and good company. You’ll find several bistros, modern dining destinations and fast food restaurants within a few blocks of the hotel. If you’re here on business, enjoy easy access to the Albuquerque Bio Park, convention center and other downtown business sites. We offer airport shuttle service and onsite meeting space that can accommodate up to 150 guests. Our convenient location near I-40 makes it easy to travel to area offices and downtown entertainment venues during a business trip. Whether you’re in town for the International Balloon Festival or want to tour Albuquerque museums, enjoy all the comforts of home at our Route 66 hotel. Book your room at the Best Western Plus Rio Grande Inn on bestwestern. com to take advantage of our Low Rate Guarantee.

Best Western Plus

Hotel Rio Grande Inn

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Hotel advantages

  • Restaurant
    Restaurant
  • Outdoor pool
    Outdoor pool
  • Air conditioning
    Air conditioning
  • Lounges/bars
    Lounges/bars
  • Free parking
    Free parking
  • Outdoor parking
    Outdoor parking
  • 24-hour front desk
    24-hour front desk
  • Safe deposit box
    Safe deposit box
  • Multilingual staff
    Multilingual staff
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Guest reviews

In partnership with tripadvisor fr
Certificate of Excellence 2020
GreenLeader Silver
 
Travelers Choice 2022
 
Travelers_Choice 2020
 
based on 2406 guest reviews
NOTE ISSUED
Excellent
1193
Very Good
777
Average
272
Poor
102
Terrible
62
REFER TO NOTICE
Business Business
262
Couples Couples
812
Family Family
656
Friends getaway Friends getaway
192
Solo travel Solo travel
183
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"Cleanliness at Best Western"

5
bernadetteurrutia, Las Vegas, New Mexico 10/05/2022

My stay at the Rio Grand Suites in Albuquerque, NM was great. The room was exceptionally clean. The service was also very good, with good customer service. Sleep and quietness was perfect. I also felt that my vehicle was safe in the parking lot.

Rebecca Plutino, General Manager at Best Western Plus Rio Grande Inn, responded to this review
Thank you for recognizing our clean team for their work and to all the staff for the services they provide. We are grateful for your business and for this feedback.

"Best Stay ever"

5
lavernerf5, Denver, Colorado 10/05/2022

The breakfast experience was one of a 4 star delicious and hot The food came out promptly Coffee flavor was the highlight of our day Area was very close to getting back on the highway Motel area was extremely clean and kept fresh inside

Rebecca Plutino, General Manager at Best Western Plus Rio Grande Inn, responded to this review
We are so very happy to learn you enjoyed your experience with us. The kind review and your business are greatly appreciated. Thank you.

"Not the greatest"

1
User 05/05/2022

Bathroom had hair on counter and floor. Was not told pool and spa wouldn't be open prior to the visit. Air conditioner was not cooling the room. Mold was in the shower. For the price I was disappointed in the stay at this hotel.

Rebecca Plutino, General Manager at Best Western Plus Rio Grande Inn, responded to this review
I am disappointed to learn that we did not exceed your expectations as is our goal. Our pool was indeed closed for spring maintenance and it is not something we know an exact date for much more than a week out. We did have it posted at reception and would not charge a no show for anyone who did not want to stay due to this inconvenience. I will follow up on the AC and share your comments with our housekeeping team. We will resolve these issues. Never hesitate to let us know of a problem while you are here as our guest. We will do our best to resolve the issue to your satisfaction. Thank you for your feedback and your business. I apologize for the issues.

"Love the Rio Grande Inn"

4
User 02/05/2022

Its a great hotel with restaurant, bar, pool (year round outdoor covered in Winter), and shady patio. Great location close to Old Town and several museums, with easy access to I-40. The staff are super-friendly and helpful. The only reason I didn't give 5 stars is because its an updated older hotel, so sometimes there are minor issues such as slow drains.

Rebecca Plutino, General Manager at Best Western Plus Rio Grande Inn, responded to this review
Thank you for recognizing our team for their services. I am glad you enjoyed your visit to the hotel and our area. Safe travels.

"Nice Hotel"

5
Dancer123567, Gaithersburg, Maryland 28/04/2022

Well managed property. Friendly efficient staff throughout. Clean and interesting southwest environment. Free Hotel shuttle to the close by plaza area and to the airport on the hour. Restaurant serves tasty and various selections of NM and standard meals at reasonable prices during breakfast and dinner. Sign up for BW Rewards program for discounts. Good coffee is available in the lobby all day! I look forward to staying here next time.

Rebecca Plutino, General Manager at Best Western Plus Rio Grande Inn, responded to this review
I am happy you enjoyed your visit with us and that you took advantage of the complimentary shuttle service to Old Town. We hope you will be back to stay with us again when in the area.

"Perfect for Bicyclist"

5
User 27/04/2022

Perfect location to reach the bike trails and the Old Town! The parking lot was fenced at night with only one entrance for safety. The staff was friendly and personable. Nice breakfast, but if you sleep late you will receive $ credit to other meal times. When I return to ABQ, I'll stay here.

Rebecca Plutino, General Manager at Best Western Plus Rio Grande Inn, responded to this review
Thank you for your comments regarding your visit with us. We appreciate your business.

"Pool View Misleading if Covered"

4
577SusanH, Tacoma, Washington 26/04/2022

We enjoyed our stay here. The pool was enclosed in April with a big white bubble to keep the heat in. We spent some time in the hot tub and it was great. This hotel gives out breakfast vouchers for breakfast in the restaurant. The voucher could be used not only for breakfast, but instead for $7 each off dinner or in the lounge as well. It was nice to have a choice. Overall good experience and I would stay here again. My only complaint with this stay was the “pool view” we paid for. First the pool is covered with a big white bubble in April so the pool can't be seen. The first room they gave us looked out over the parking lot and if the bubble hadn't been over the pool it wouldn't have been much of a view anyway. We were looking down at the street/parking lot. We called and they did move us to a better room with a larger window and at least we could see the court yard and the pool covered in the tent. I think the website should mention the possibility of the pool being covered and that there really isn't a pool view when it is covered. The big white bubble is actually quite ugly but does make the pool usable year round.

Rebecca Plutino, General Manager at Best Western Plus Rio Grande Inn, responded to this review
I am glad you did enjoy your pool experience. We will be conducting spring maintenance on the pool next week, and the dome covering it will be removed. I appreciate your feedback and do use it to help us improve. Thanks for your business and the kind review.

"Great Pet Friendly Stay"

5
User 24/04/2022

We recently stayed at the Rio Grande Best Western in Albuquerque for a family weekend trip. The hotel, including the restaurant, was very well staffed, and they were eager to please. The hotel is also very pet friendly and included a gated dog run. The hotel is extremely clean, and the rooms are very quiet. The location is easily accessed from I-40 and Old Town Albuquerque. The food at the on-site restaurant was delicious.

Rebecca Plutino, General Manager at Best Western Plus Rio Grande Inn, responded to this review
I am happy to learn you enjoyed your experience with us. Thanks for your business and the kind review. Until next time.

"Great Staff"

5
tzsm98, Oklahoma City, Oklahoma 23/04/2022

Everyone on staff at this location went above what was expected. The only issue I ran into was a nonfunctional key card which was immediately addressed. I could not ask for better experience, more professional staff.

Rebecca Plutino, General Manager at Best Western Plus Rio Grande Inn, responded to this review
We are delighted to learn you enjoyed your visit with us. Thanks for writing a review. We look forward to your return.

"Great spot to stay with pets"

5
User 20/04/2022

The hotel was clean and the staff was very friendly and nice. The security guard was friendly and pointed out a small dog run that the hotel had making taking our dogs out very enjoyable. I will stay there again any time.

"vacation"

5
varmij0, Los Angeles, California 09/04/2022

clean, employees that cared for you a very enjoyable place to stay. Freeway close to everyplace you needed to go. Good selection of breakfast food. Was open for dinner and food was good and service was excellent.

Rebecca Plutino, General Manager at Best Western Plus Rio Grande Inn, responded to this review
Thanks for recognizing our amazing team members. We are happy you had a good experience here, and appreciate your review. Until next time.

"Best Western Plus Rio Grande Inn"

3
jskaggs6, Las Vegas, Nevada 08/04/2022

I feel that this hotel is a little over priced and over priced for a week day stay. You can hear the people on either side of your room, the TV programs fade in and out and you have to leave the hotel area and walk outside to get the Lobby.

Rebecca Plutino, General Manager at Best Western Plus Rio Grande Inn, responded to this review
We value your comments and do use them to help us improve. You do not have to leave the interior of the hotel to get to the lobby. There are directional signs at all of the entrances and elevator locations. Thanks for being our guest.

"BW Plus Rio Grande Inn Albuquerque"

5
kjecaa, Nebraska 07/04/2022

Check in and out was great. Both gals were extremely friendly, efficient, and kind. Wish I could remember names. Rio Grande in Albuquerque was an excellent stay. Have no complaints. Great room, comfortable bed, plenty of hot water, excellent breakfast, restaurants within walking. You won't go wrong staying here. We loved it.

Rebecca Plutino, General Manager at Best Western Plus Rio Grande Inn, responded to this review
We are happy you enjoyed your visit with us. Thank you for being our guest and for your kind comments. We look forward to your next visit.

"Great Stay"

5
dcosavalente, Cortez, Colorado 04/04/2022

Staff very friendly and courteous, very fast check in, clean, rooms comfortable, convenient location for things to do in Old Town ABQ. No far away to I-40, breakfast was delicious. I highly recommend this hotel.

Rebecca Plutino, General Manager at Best Western Plus Rio Grande Inn, responded to this review
I am happy to learn you enjoyed your experience with us and enjoyed all there is to do in the Old Town area. Your recommendation is greatly appreciated. Thanks for being our guest.

"Great hotel!"

5
User 21/03/2022

The breakfast was great. As a best Western rewards member, I had a free sit down hot breakfast every morning. There is a pool and hot tub. Pet lounger in the room for our dog. The beds were very comfortable.

Rebecca Plutino, General Manager at Best Western Plus Rio Grande Inn, responded to this review
We are happy to receive your kind review and appreciate your business. We hope to welcome you back when you are next in the area.

"Decent hotel, but paid way too much for it."

3
Armando R, el paso 20/03/2022

To be honest, we were scrambling to get a hotel on Friday at 3:00 PM, for one room, for Friday and Saturday night. I used tripadvisor to find a decent hotel, and I was expecting to pay a lot which I did. I do not mind paying if I get what I paid for. The hotel was average at best, and the hot water ran out quick. We had issues with our TV, however they were prompt in fixing it. There is a mini keurig in the room, which my wife loved. It does have a native american theme, and customer service was good. However the price was just too much for what we were getting.

Rebecca Plutino, General Manager at Best Western Plus Rio Grande Inn, responded to this review
We are disappointed to learn that we did not provide you good value. We do appreciate your feedback and are happy that you found our customer service and the hotel itself good. Thank you for your business.

"Excellent experience at this hotel"

5
chriswS8678GG, Stonington, Connecticut 10/03/2022

We traveled to Albuquerque with friends and stayed at this hotel and we were all very impressed with the facility. We had a lovely room, a great made to order breakfast and they provided a shuttle bus to the old town historic area which we did not expect

Rebecca Plutino, General Manager at Best Western Plus Rio Grande Inn, responded to this review
I am happy to learn that you enjoyed your visit with us. We appreciate the kind review and your business. Thank you.

"Great find"

5
feb1553, Independence, Ohio 24/02/2022

Good location. Near Old Town. Staff at the restaurant and at the front desk were friendly and helpful and housekeeping was great. too. Free airport shuttle is an added benefit. Food was good and reasonably priced. I would definitely stay here again.

Rebecca Plutino, General Manager at Best Western Plus Rio Grande Inn, responded to this review
We are grateful for your business and willingness to return. Thanks for recognizing our team for their services. Happy travels.

"Mediocre"

3
User 19/02/2022

We stayed at about 5 other best westerns this week alone before we hit this one. This one was by far the worst and most expensive. The internet never worked. I was told to use it in the lobby then- but You can't study in a hotel lobby. Television kept turning on and off- someone tried to fix this by unplugging our fridge but that didn't fix the issue. Heater stopped working our room was freezing cold at 3:00 am. Shower felt like you were being stabbed a million times. Also breakfast only free if you're a best western member. But anyway, people were nice. Location was nice.

Rebecca Plutino, General Manager at Best Western Plus Rio Grande Inn, responded to this review
We do appreciate and use your feedback, and will follow up on your notes about the Internet. Thank you for recognizing our team members for their service.

"A welcome home away from home"

5
User 17/02/2022

Love this Albuquetque property- always feel safe , welcomed, and honored! They do their best to meet my and dad's needs- especially around his safety and access to the property. Love that Albuquerque is so accessible from this location for all our needs. Plus they are good to my pups!

Rebecca Plutino, General Manager at Best Western Plus Rio Grande Inn, responded to this review
Thank you for the kind review. I am glad to know you will be back. We appreciate your business.

"Great value and clean. Not a comfortable bathroom for those over 6' 3”."

4
liz_unknown, Des Moines, Iowa 14/02/2022

A clean affordable room with nothing fancy but everything you need. Pool is enclosed during colder months for year round swimming. Bathrooms are small and perfect if your 5' tall, which I am. Anyone over 6' (husband and sons) is going to struggle a bit. Over 6' 3”? This place is not for you. Why do the affordable hotels insist on putting carpet in the rooms? Go hard flooring for clean stink free rooms. So much easier to keep clean. This hotel us a great value for the area and maintenance efforts appear to be high.

Rebecca Plutino, General Manager at Best Western Plus Rio Grande Inn, responded to this review
I am happy to learn you enjoyed your visit and found value in your stay with us. We look forward to your return. Thanks for being our guest and for the review.

"Easy access to Santa Fe"

4
LindaBBB, Angel Fire, New Mexico 08/02/2022

Hotel is clean even though they allow pets. Most rooms are quiet and hey have a decent breakfast. We stay here any time we are in Santa Fe. We feel they have done a good job of keeping the hotel in good condition although there have been no noticeable updates/upgrades during the pandemic. Staff seems to wear face masks at all times.

Rebecca Plutino, General Manager at Best Western Plus Rio Grande Inn, responded to this review
Thanks for noticing the continual improvements we make to the hotel. We have many projects in the works for the upcoming year. We appreciate your loyalty.

"Excellent Best Western"

5
stuckeyschuyler, Frisco, Texas 07/02/2022

A great place to stay. Excellent location. Excellent staff. Everyone was polite, helpful , courteous and made you feel welcome at the motel. It was a Safe place to stay A real breakfast that was outstanding. The best Best Western I've ever stayed in.

Rebecca Plutino, General Manager at Best Western Plus Rio Grande Inn, responded to this review
We are happy to learn you enjoyed your stay! We look forward to your next visit. Thank you for your business.

"Disappointed"

2
karee388, mpls 24/01/2022

The room we were giving was dark, weary, worn: the room and bath definitely needs a re-do. Very noisy heater; noisy room so close to the highway. We were traveling from Minneapolis to LA and this was the worst of our stays. Not as nice as other Best Westerns we have stayed at.

Rebecca Plutino, General Manager at Best Western Plus Rio Grande Inn, responded to this review
I apologize that we did not exceed your expectations as is our goal. We do value your feedback and use it to help direct our improvement efforts. Thank you for your loyalty to our brand.

"Restful spot in Albuquerque"

5
User 24/01/2022

Nice hotel with excellent breakfast burrito. Friendly staff and a nicely appointed room in a convenient location near the highway and the Old Town. Employees were all masked which was not always the case as we drove cross country. Surprisingly quiet for a hotel near the highway.

Rebecca Plutino, General Manager at Best Western Plus Rio Grande Inn, responded to this review
I am glad to learn you enjoyed your visit with us. Thank you for your business and the kind remarks.

"Kicked out with no explanation"

1
Ashley T, Albuquerque, New Mexico 21/01/2022

In the morning after my night's stay at the Best Western Rio grande I was told that I could not extend my reservation due to issues from the previous night. I was in town for a consultation with my mother's doctor after finding that he was diagnosed with cancer and just wanted to get some rest before the consultation. My son and I got a room and when we called them in the morning to extend our reservation we were told that we could not do so but weren't given an explanation as to why. We were kicked out with nowhere to go and no way to pay for another room because we were using our Best Western rewards points to get a free night. It was an awful experience.

Rebecca Plutino, General Manager at Best Western Plus Rio Grande Inn, responded to this review
You know why you were not allowed to extend your stay. It was explained to you.

"Clean and Pet friendly"

4
User 04/01/2022

This hotel was great! The staff was friendly and helpful, check in and check out was easy and quick. The room was a nice size, comfortable bed and clean. The room came with a dog bed which my dog really enjoyed. She weighs 7 lbs. I did hear traffic noise from freeway.

Rebecca Plutino, General Manager at Best Western Plus Rio Grande Inn, responded to this review
We appreciate your kind words and are happy to learn that you enjoyed your visit with us. We hope to welcome you back when you are next in the area.

"Good experience"

5
Carolyn T, Lakeville, Minnesota 02/01/2022

We stayed at the BW Rio Grande Inn for two nights and were generally quite pleased with the room. I was happy to have a footstool where I could put my feet up, for one thing. The hotel has a decidedly western and Native American theme with nice decor. The bed was comfortable. The front desk staff are friendly. My only negative in this was that the older man who checked me in told me where to park and what door to go into. Unfortunately, it was not a working door (it was a no handle service door), and there was no elevator or carts there as he had said there would be. These were around on the other side of the parking lot than where he had instructed us to park.....and then from there we had to "hike" our luggage down a very long hallway. Being 75, this was not my favorite part of my stay since I was exhausted from our long drive through bad weather. I did love that they had vouchers for their restaurant for a hot, sit-down breakfast with various choices. The service was great (except for a very slow front of the house hostess). Overall, though, I like this hotel and would stay here again.

Rebecca Plutino, General Manager at Best Western Plus Rio Grande Inn, responded to this review
Thank you for your comments regarding your stay. We appreciate and use them to help us improve. I am sorry the directions to parking were not clear. Our hope is that you will be back to stay with us again. Your business is important to us.

"Definitely among the best of the Best Westerns"

5
79cynthiah, Jackson 30/12/2021

The staff, the decor, the comfort and cleanliness--the Rio Grande Inn has become our favorite Best Western hotel. Walking through the halls is like being in an art gallery or museum of local history--beautiful!

Rebecca Plutino, General Manager at Best Western Plus Rio Grande Inn, responded to this review
Your kind remarks are appreciated. Thank you for being our guest. I am glad you enjoyed the area.

"Staff Amazing!"

4
User 27/12/2021

I can't remember a recent stay where the staff was as accommodating and friendly as here. They went out of their way to make sure we were taken care of as they would in a 5-star hotel. Wonderful! We were traveling with out large dog and they were more than reasonable in their pet deposit. Only downside was that the room was cold and the heater was noisy.

Rebecca Plutino, General Manager at Best Western Plus Rio Grande Inn, responded to this review
Your recognition for our team is very much appreciated, and shared with them. I apologize that the heater was an issue. Please never hesitate to let us know when we might be able to resolve a problem while you are here as our guest. Happy New Year.

"Nice Stay"

5
patthomas544, Espanola, New Mexico 27/11/2021

Enjoyed our stay. This hotel is unique . Many large, framed photos from the late 1800s and early 1900s decorate the walls. The room was very clean, traditional southwest furniture, comfortable mattress. Tasty breakfast burrito the next morning.

Rebecca Plutino, General Manager at Best Western Plus Rio Grande Inn, responded to this review
Thank you for your business and the nice feedback. We are happy you enjoyed the visit and hope to see you again when in our area.

"Resort-level property"

5
marssoup, San Jose, California 26/11/2021

The lobby transported me to Mexico and the room was very comfortable. The biggest surprise was the breakfast vouchers to be used at their regular restaurant. Compared with the typical Best Western breakfast offerings, this restaurant was outstanding! I was impressed by all the options the vouchers included. We were treated like royalty. When we left town, I realized about 5 hours down the road that I had neglected to check-out when I saw the room card in my purse. I called to let them know and they were very pleasant, not bothered in the least, saying they checked us out that morning. I will definitely stay here again. Thank you!

Rebecca Plutino, General Manager at Best Western Plus Rio Grande Inn, responded to this review
We are happy to learn you enjoyed your visit with us. Thank you for your very kind words. We look forward to welcoming you back.

"Great Stay; Kind Staff"

5
Timjquinn, Sierra Vista, Arizona 16/11/2021

This is a great hotel because of the attention to detail by the staff across the hotel. After we checked in, they called our room to ensure everything was satisfactory and that we were happy with the room (that is the first time happening to us). Walking distance to Old Pueblo was nice as we arrived late and was able to walk to the district for dinner. We had breakfast the next morning in the restaurant and the staff there were very friendly as well. We will definitely stay here again!

Rebecca Plutino, General Manager at Best Western Plus Rio Grande Inn, responded to this review
We are happy to learn you enjoyed your visit with us. Thank you for your business and the kind review. Safe travels.

"Good stay"

4
dannyvallo, Albuquerque, New Mexico 05/11/2021

over all good surrounding neighborhood very nice shops tails parks pet friendly staff knowledgeable friendly would recommend it all best western members accessible to all amenities city etc had a drain problem but they took care of it right away and gave the option to move rooms before and or if not satisfied

Rebecca Plutino, General Manager at Best Western Plus Rio Grande Inn, responded to this review
Thank you for your business and for the kind comments. We hope you will be back to stay with us again.

"Amenities and service don't match price charged."

1
User 30/10/2021

No USB charging capabilities, no microwaves in the room, no continental breakfast offered unless you"re a member of Best Western and then only one person in the party gets a $7.00 discount off a meal or alcoholic beverage purchase!

Rebecca Plutino, General Manager at Best Western Plus Rio Grande Inn, responded to this review
Your feedback is appreciated as is your business. We do provide complimentary, made to order, hot breakfast options for our rewards members. This is to show appreciation for their loyalty to our brand. We always encourage our guests to sign up for this great program. Microwaves are available up on request. Please never hesitate to let us know how we might make your stay better while you are here as our guest.

"Noisy, like sleeping on a freeway"

1
User 23/10/2021

My husband and I stayed here for 7 nights: 4 nights with our tour group and 3 additional nights on our own. We had asked for a quiet room, not close to the freeway, elevator or stairs. Our room was approximately 100 feet from the freeway. The noise was nonstop, all night long. Emergency sirens. Racing motorcycles. Loud muffler cars. In the bathroom, the adjoining vents transferred conversations loud and clear. Flushing toilets were LOUD and could be heard throughout the hotel corridors. I spoke with Zach at the front desk. He told me that my tour group only buys rooms facing the outside. I would have to pay additional if I wanted a room facing inside the courtyard, pool. My tour director told me that this information Zach gave me was not correct. My tour buys the number of rooms needed for its tour members. The hotel staff designates what rooms go to each person. I also spoke with Michael, supervisor. He had NO interest in changing our room. Room card keys often did not work. These same card keys were needed to enter the hotel from the outside. I often just gave up and pounded on the door to get the attention of the passerby. We also heard staff asking others checking in if they were a veteran, for an additional cost discount. My husband is Navy. I am guessing that because we were with a group we were not offered this discount for our 3 additional days. We spent two more weeks traveling in New Mexico, and stayed at two additional Best Western facilities. We were treated much nicer at these locations.

Rebecca Plutino, General Manager at Best Western Plus Rio Grande Inn, responded to this review
I am very sorry to learn that you did not enjoy your stay with us. We do value and use your feedback to help us improve. Please accept our apology for not meeting your needs.

"Out of the Park!"

5
Kenneth M, Saline 19/10/2021

Michael and his staff could not have been more hospitable during our recent unexpected stay due to the Southwest Airlines catastrophe. Perfect amenities, perfect location and perfect customer service. Thank you Michael and crew!

Rebecca Plutino, General Manager at Best Western Plus Rio Grande Inn, responded to this review
Wonderful, thank you for the kind words for Michael and team at the front desk. We look forward to your next visit.

"Close to old town"

5
LTFJR, Sylvania, Ohio 14/10/2021

A nice clean quite hotel. Lots of parking. Rooms were clean and quite. Staff was really helpful. The check in clerk was very friendly and efficient. Has a restaurant and lounge on site, perfect to wind down after a long days drive.

Rebecca Plutino, General Manager at Best Western Plus Rio Grande Inn, responded to this review
We are happy to learn that you enjoyed your visit with us. Thanks for being our guest and for the complimentary review.

"Great Staff, but a big NO if you need WiFi."

4
sharont719, san jose 12/10/2021

The staff are wonderful and extremely helpful. The rooms are clean and comfortable, a little old. This hotel serves the best breakfast I have experienced during Covid. Others opt for disgusting pastries wrapped in plastic, but here you get a hot cooked breakfast to order. However, this hotel fails on WiFi access. I never had an online session that did not drop out. Sometimes briefly, sometimes I gave up waiting. Best Western admin need to address this issue. (Dropped twice while writing this review) Fabulously located close to Old Town.

Rebecca Plutino, General Manager at Best Western Plus Rio Grande Inn, responded to this review
Thanks for your comments. I am not sure what is happening with the WiFi for you, but will investigate. We have a fiber connection and normally do not have issues. On our admin side (what staff uses), we have not experienced any issues. We will get to the bottom of it. Thanks for the kind words for breakfast and the staff. We value your business and your feedback.

"Great Place to Stay"

5
monroej2017, Monte Vista, United States 08/10/2021

Clean and comfortable rooms. Attentive staff. Excellent restaurant! The breakfast was very good! The location is near Old Town and within walking distance of Sawmill Market. Starbucks is right across the street. Highly recommend this place!

Rebecca Plutino, General Manager at Best Western Plus Rio Grande Inn, responded to this review
Your recommendation is greatly appreciated. Thank you for your kind remarks and your business.

"Not worth the price"

2
jessehF9782GQ, Denver, Colorado 07/10/2021

At first, I thought this would be a good place to unwind as I had to take a day off from my travels to rest from a virus. While the bed was comfortable and I had a decent stay overall, there were several things that made me want to write a review for this place. The bathroom is small and I hit my head on the towel rack multiple times. For context, I'm 6'1 . The TV flickered out a lot of times. Furthermore, the elevators are incredible small and made me nervous, they're in dire need of upgrades at this place. But most egregious of all was the room service. Not only was the food underwhelming and overpriced, but they told me TO PICK IT UP IN THE LOBBY. What hotel have you ever been to that asks you to do that? Additionally, I asked for cranberry juice and rather than give me the can it came in or put it in a bottle, the waiter put the juice in two travel cups, which is an obnoxious thing to do, considering you have to carry the bag in one hand and now I have to carry two juice cups? Btw, some of it spilled all over my hands while I returned to my room. I paid nearly $200 for a room and something as basic as having your food delivered to your room, pandemic or no pandemic, is unacceptable. U less there's nothing else available while you're in ABQ, look elsewhere.

Rebecca Plutino, General Manager at Best Western Plus Rio Grande Inn, responded to this review
I appreciate your feedback and do use it to help us improve. I am sorry that we did not meet your expectations. I do know that we have not been able to get cranberry juice in a can at this time. The server chose to put it in a cup for you from the bottle rather than not provide you with what you ordered. We are always updating the hotel and I am disappointed to learn that you did not enjoy stay. Your business is important to us and we do value your feedback. Thank you.

"Pleasantly surprised"

5
Jarrod A, Columbus, Ohio 07/10/2021

When I was booking hotels in the Albuquerque area I was a little nervous staying at a Best Western growing up with them being a relevant motel chain. Our experience at this Albuquerque location was incredible. Everyone hotel team member were supportive, helpful, courteous and amenable to anything we needed. It was so great to have everything we'd want for right there in one building (spa, pool, gym, business center, bar, restaurant). Coming off a not so great hotel experience on our travels we were very happy we made the choice to stay at this Best Western! Highly recommend.

Rebecca Plutino, General Manager at Best Western Plus Rio Grande Inn, responded to this review
All of us appreciate your business and the very kind feedback. Your recommendation is very important to us. Thank you!

"Bad experience"

1
User 05/10/2021

The air conditioner sounds like a freight train. Couldn't hear tv for it. Room too hot with it off. Front desk called to check if everything ok, told her lights over bed didn't work. She said she would send maintenance right up( never saw him). Luggage cart barely fits in elevators. Best thing about it is location. Wouldn't stay again.

Rebecca Plutino, General Manager at Best Western Plus Rio Grande Inn, responded to this review
I apologize for the problem with the AC and the light not working in the room. I will follow up on the issues with our team. We do have 2 size luggage carts for use; one smaller than the other. We are also always willing to help with luggage when asked. Your feedback is important to us and used to help us improve. Thank you.

"NOTHING SPECIAL"

2
claydame, New Hope, Pennsylvania 03/10/2021

Nothing special. Felt more like an old motel. They did some remodeling but it still felt old. Bed is wasn't that great and was made with a sheet barely covering an old blanket. No robes and the towels had seen better days. We were in town for the Balloon Festival. I would suggest searching out some the the nicer places to stay. Plan early.

Rebecca Plutino, General Manager at Best Western Plus Rio Grande Inn, responded to this review
I am sorry to learn that you were not happy with our facility and services. We appreciate the feedback and do learn from it. Thank you.

"Excellent customer service."

5
Dcathyp10, Henderson, Nevada 01/10/2021

Outstanding service from Jake at the front desk. He and his female coworker had a long line at the check in desk. Both were fast, efficient, professional and extremely helpful and friendly. Great complimentary hot breakfast with many choices and friendly excellent service. Thank you for the wonderful staff at your hotel.

"Nice hotel close to Old Town Alburqueque"

5
flzdmpm03, Fort Myers, Florida 24/09/2021

Spent 2 nights at Best Western Rio Grande Hotel. Nice hotel just of Route 40. Close to shopping and restaurants. Hotel was clean and bed was comfy! Used the laundry facilities which was very convenient as we were road tripping. I am a BW member and really enjoy their hotel.

Rebecca Plutino, General Manager at Best Western Plus Rio Grande Inn, responded to this review
Thank you for your loyalty to our brand and for the kind review. Your business is important to us.

"Excellent Stay"

5
white11098, Albuquerque, New Mexico 19/09/2021

Stayed while on vacation. Very clean and extremely friendly. Would totally stay here again . The staff were very helpful and with courtesy. Breakfast vouchers were a plus and breakfast was delicious. Easy access to Historical District for shopping .

Rebecca Plutino, General Manager at Best Western Plus Rio Grande Inn, responded to this review
We are happy to learn that you had a good visit with us. Thanks for recognizing our team for their great service. We look forward to your next visit.

"Best Western Rio Grande Plus in Albuquerque, NM"

5
User 14/09/2021

Very enjoyable and convenient place to stay in Albuquerque, less than a mile from Old Town. Staff was very pleasant and helpful. We used the van shuttle to and from the airport, and to travel to various museums and attractions (botanical garden). The van drivers who also work the hotel front desk were always helpful, with suggestions on places to see, hours, etc.

Rebecca Plutino, General Manager at Best Western Plus Rio Grande Inn, responded to this review
We appreciate the recognition of our amazing reception team. Thanks for staying with us and for writing the review. We hope to see you back again.

"Real Food"

5
User 13/09/2021

I was making my first solo(with my dog) cross country trip and this is the best BW I stayed at They serve a cook to order breakfast the was great and the had really good coffee, They also had a real bar so you could get a cocktail (in my case a Margarita) and take it back to your room. Those kinds of things are important if you are a woman traveling alone.

Rebecca Plutino, General Manager at Best Western Plus Rio Grande Inn, responded to this review
Happy to learn you had a good visit with us. Thanks for the kind review. Have fun on your adventure.

"A Special Place"

5
Jan H, Phoenix, Arizona 16/08/2021

This jewel of the West is a safe and comfortable place to stay. The staff is extremely accommodating and friendly. One of our favorites! Lovely pool, fitness room, great food and drink right in the hotel.

Rebecca Plutino, General Manager at Best Western Plus Rio Grande Inn, responded to this review
Thank you so much for the kind words and your business. We hope to welcome you back when you are next in the area.

"Great food and service!"

5
openupisay, Rio Rancho, New Mexico 15/08/2021

Nice bar, great food really great New Mexican food. (AND WE are from New Mexico) and the service was exemplary. the bathroom is enough to stand in. But it served its purpose. The room was clean and we ordered room service - fast and again, great food. Full Bar service is not quite full but somewhat. Beer menu was out of the beer my husband wanted to would have liked the waiter to say this before we ordered.

Rebecca Plutino, General Manager at Best Western Plus Rio Grande Inn, responded to this review
Thanks so much for the review and your business. We look forward to your next visit.

"Excellent property but restaurant not"

4
Peggy B, EAST EARL 08/08/2021

restaurant was not very good. First day they said the kitchen fan broke so no breakfast. We bought dinner and it was awful. 2nd day breakfast was sub par. We are used to getting juice and coffee but here you have a choice.... could have been better

Rebecca Plutino, General Manager at Best Western Plus Rio Grande Inn, responded to this review
Thank you for sharing your experience, MARGARET B. Safe Travels. Anthony, Director of Sales

"Road-Trip BEST"

5
User 08/08/2021

After 2+ months on a a cross-country road trip, the BW Plus Rio Grande was #1; actual working in-house lounge/bar + sit-down restaurant was amazing treat; beautiful SW decor; lots of things to do in close-by Old Town Albuquerque area.

Rebecca Plutino, General Manager at Best Western Plus Rio Grande Inn, responded to this review
Thank you for the kind words, johncl91. Safe Travels. Anthony, Director of Sales

"A Lovely Place."

4
User 06/08/2021

This hotel has a lovely patio/pool area. The staff is knowledgeable, professional, and gracious. The hallways are a bit dated, but the friendly atmosphere makes that unimportant. One of the best aspects of this hotel is the on-site restaurant. The handmade tamales are spectacular.

Rebecca Plutino, General Manager at Best Western Plus Rio Grande Inn, responded to this review
Thank you for sharing your experience, yvonnea777. Safe Travels. Anthony, Director of Sales

"OK stay but pretty expensive for a BW"

3
gordotx, Dallas, Texas 03/08/2021

We stayed here in July based upon the prior reviews. Our opening experience with it was not positive, as it is located on the I40 freeway, which was bumper to bumper on a Saturday afternoon because of an accident. We had to take several side streets to get there, all backed up. Not in the greatest neighborhood, in my first impression. The gal at the desk was nice, if a little loopy. We reserved a dog suite, which I assumed was priced higher because it included the dog. Oops, wrong. An extra $30 for that. The dog aspect of the room consisted of an elevated bed for the pooch. That's it. Our dog declined. There were luggage carts but the elevators are so small, we couldn't both fit with the luggage cart. The room was OK, with the usual scrapes on the wall and dubious furniture. The bed was not comfortable. There was no shampoo. The ice machine on the 2nd floor was inoperative, and there was a BROKEN sign on the cold drinks machine. The shower was nice, the towels thin. The TV did not work, so the tech guy can to re-set it. Still nothing but did work after the second trip to our room to re-set. There was some huge bus group there so there were bags all over the hallway after 10:00, just like a cruise or something. The restaurant is nice, offering a free meal if you're a BW member. You get a menu that says "Green Voucher Menu" and there were maybe 10-12 choices. Pretty good food. Some jerk was hassling the waitresses about slow service ("we're dying here.") but our gal seemed pretty competent. When we checked out the rate was $20 more than our stated confirmation rate, so the clerk had to adjust. An OK stay, but not worth $192. These motels are making hay now that people are traveling again but I'm sure I'm not the only one who will remember which places over-charged.

Rebecca Plutino, General Manager at Best Western Plus Rio Grande Inn, responded to this review
Thank you for sharing your experience, gordotx. Safe Travels. Anthony, Director of Sales

"Pleasant stay--great breakfast"

5
Tracey M, Bluemont, Virginia 03/08/2021

We were a little nervous as the hotel seemed to be in a not so nice part of town and there was a tall fence surrounding the parking lot. The room was large, clean and had comfortable beds. The outdoor pool was a nice size as was the hot tub. Breakfast was a voucher in their restaurant. There were several choices and you were served by a waitress. It was a nice change from the usual hotel breakfasts. We would definitely stay her again.

Rebecca Plutino, General Manager at Best Western Plus Rio Grande Inn, responded to this review
Thank you for the kind review, Tracey M. Safe Travels. Anthony, Director of Sales

"Pleasantly Surprised"

4
Tony B, Manhattan, Kansas 27/07/2021

We were passing through on our way to San Diego. Spent the day in the city and had a great night of sleep at the hotel. It was in good condition, the staff was friendly and the check in and out process was easy. Breakfast was also pretty tasty.

Rebecca Plutino, General Manager at Best Western Plus Rio Grande Inn, responded to this review
We are happy to learn that you enjoyed your visit with us. We hope you come back when you can stay longer. Safe travels.

"Great choice!"

5
User 26/07/2021

Everyone was so helpful and kind. Clean room and the breakfast was very good. Good location too, very safe. The front desk is super helpful and truly went above and beyond to help us with everything. I'd stay again.

Rebecca Plutino, General Manager at Best Western Plus Rio Grande Inn, responded to this review
We value your kind words and hope you will be back to stay with us again. Thank you for being our guest.

"Best of the Best Westerns"

5
Elizabeth K, San Jose, California 24/07/2021

One of my favorite Best Westerns! Great location right off highway and close to Old Town. Room was clean and comfortable. Didn't feel outdated, like other reviews have mentioned. Staff was incredibly friendly and helpful, even microwaving my leftovers that I'd brought back from lunch! We were given vouchers to use at the on-site restaurant for breakfast, which was really convenient (and the food was very good). We had originally planned to stay only one night but extended our stay for two more nights since it turned out to be such a great home base for our activities in the area, and I was sorry to leave. You can't go wrong staying here!

Rebecca Plutino, General Manager at Best Western Plus Rio Grande Inn, responded to this review
Thanks so much for your loyalty! You are greatly appreciated.

"Horrible, not friendly location, turned family away after a 10 hour drive and confirmed reservation"

1
User 21/07/2021

I made two reservations for this location since our travel was going to/from Las Vegas, one reservation was NO problem, now my second reservation my family was turned away after a night of driving through storms in the dark and tired of driving, my family is not from this area, I am rewards member and stay at multiple BW in different cities, but this one is by far the worst!!! Front desk clerk claimed the manager had strict restrictions on accepting debit cards

Rebecca Plutino, General Manager at Best Western Plus Rio Grande Inn, responded to this review
I am sorry that we were not able to accommodate you on this leg of the trip. We do value your feedback.

"Not what I was expecting for the price"

3
User 19/07/2021

Pros: The room is clean, very clean. Super important. The food at the onsite restaurant is good and service good there too. The location is great if you want to walk to Old Town and eat/shop. It's right off the freeway and I didn't hear freeway noise. Cons: It's kind of scary looking, old and dated, needs updating inside and out. The AC is loud (I usually like the sound), I booked a King Pool View which was extra, see pic below (not what I was expecting) but apparently if you are facing "In" it's called pool view, the vending machines are either out of order, half empty or out of what you want but it doesn't say it's out of what you want. Elevators and hallways hot. Pillows too fluffy, bed too hard but did I mention the room was very clean! I should mention I'm on business and a small woman so the part about scary is just from experience traveling around the country and what I usually experience. I want to leave but I had to cancel my trip the day before arrival :-(

Rebecca Plutino, General Manager at Best Western Plus Rio Grande Inn, responded to this review
We appreciate your thoughtful review and compliments for the cleanliness and staff service. The building is 40+ years, but we maintain it and update inside and out on a very regular basis. Thanks for being our guest.

"Good Stay near Old Town"

4
Amanda417, Colorado 18/07/2021

We had a good stay at this hotel. The room was clean and comfortable and we were given vouchers for breakfast at the adjoining restaurant. The outdoor pool was open which we enjoyed after walking around Old Town in 102° temps. Great location for Old Town and nearby places to eat. Easy freeway access for on bound journey.

Rebecca Plutino, General Manager at Best Western Plus Rio Grande Inn, responded to this review
We are happy that you enjoyed our location with its proximity to Old Town. Thanks for being our guest and for the kind review.

"Great Experience"

5
User 17/07/2021

Wonderful customer service and Friendly staff from check in to bar and restaurant service. Very clean room with comfortable bed and great water pressure in the shower. Very welcoming to our dog with treats and a dog bed in the room with plenty of space outdoors for pet relief. Great Stay! Definitely recommend this Best Western Plus.

Rebecca Plutino, General Manager at Best Western Plus Rio Grande Inn, responded to this review
Thank you for your recommendation, and for the nice review. We value your business and hope to see you return when in the area.

"Good Location for Old Town on a Budget"

3
User 08/07/2021

If you are interested in seeing and staying near Old Town but do not want to splurge on the other hotels in the area, this is a great pick for a short stay. It is not very glamorous, but is very close to Sawmill Market, a couple blocks from Old Town, and a short turn from the highway going downtown and to Santa Fe. We also went to Hotel Albuquerque to enjoy some amazing views and had a very active trip, so the hotel was fine for our short and busy stay. If you are looking to relax in your hotel and lounge by a pool, I'd consider spending more for another hotel. Otherwise, this Best Western is a great budget stay, and you get a nice breakfast included.

Rebecca Plutino, General Manager at Best Western Plus Rio Grande Inn, responded to this review
We appreciate your business and the thoughtful review. Thank you.

"CLEAN"

4
adamsmandg, Granbury 05/07/2021

Easy access from the interstate 40. Central location to everything in Albuquerque, NM. Staff is very accommodating, friendly and eager to help you settle in your room. Rooms are very clean and neat and access was easy from parking area. Did not utilize the pool or other amenities as time was limited (one night). Overall we were pleased with the hotel and staff. Restaurant attached to the hotel was very good and reasonably priced.

Rebecca Plutino, General Manager at Best Western Plus Rio Grande Inn, responded to this review
We are glad to hear from you and appreciate the kind words. We look forward to your next visit. Thank you.

"Nice find in Albuquerque"

5
User 02/07/2021

Hotel with a bit of charm, accessible parking, swift, friendly check in and super restaurant (Wild Avocado) and bar staff and food/drinks. Attractive pool area. I have stayed at other hotels in Albuquerque...I think this will remain my go to!

Rebecca Plutino, General Manager at Best Western Plus Rio Grande Inn, responded to this review
We are thrilled to be your go to hotel in the area. Thanks so much for being our guest and for the kind words.

"Not Pet Friendly"

1
User 25/06/2021

Had to cross a street and another business to find find real grass. All they have is a 4X8 artificial turf and a gravel dog run. Pet friendly is a fraud. Food is restaurant not the greatest, but all staff very nice.

Rebecca Plutino, General Manager at Best Western Plus Rio Grande Inn, responded to this review
We do have in our pet welcome bag information on the dog friendly park about a 10 min walk away. We do not actively promote our hotel as dog friendly, but we do have specific dog rooms for those guests looking to stay with their dog. We are sorry to learn that you were not satisfied with your stay due to this. Thanks for recognizing our team members. We do appreciate that.

"Jamie"

5
User 25/06/2021

I have stayed at the Rio Grande 4 times and love it! Great service, food and comfortable rooms. I want to thank Rio Grand for their continued fantastic service. Vyti always feel welcome. The location is close to everything and riight at the junction of 40 and I 25.

Rebecca Plutino, General Manager at Best Western Plus Rio Grande Inn, responded to this review
We are so, so appreciative of your business and your kind review. We look forward to your return.

"Not your basic hotel stay"

5
User 24/06/2021

The Best Western Rio Grande Inn made our stay memorable and encouraged a culture of good times. The employees were all professional and most knowledgeable and helpful. Our rooms were clean we loved the views and ease of parking.

Rebecca Plutino, General Manager at Best Western Plus Rio Grande Inn, responded to this review
We are very happy to learn that you enjoyed your visit with us. Thanks for your business and the kind words.

"Convenient and comfortable, but needs upkeep"

3
User 14/06/2021

The hotel is comfortable and it's good that they have a restaurant/bar built in. That's especially valuable if you arrive late and are looking for something to eat and are looking for breakfast as well. There's a starbucks walking distance from the hotel, which is also convenient. The only drawback I found in my room was the broken/missing swingbar door lock. Albaquerque doesn't have a great reputation for safety, and in general I use the deadbolt and other door security features when I stay in a hotel. It was disturbing to see part of the lock missing or broken suggesting a forced entry. It seems like an obvious thing to fix.

Rebecca Plutino, General Manager at Best Western Plus Rio Grande Inn, responded to this review
Thank you for your feedback. You are correct, the swing lock is an important part of our security. I will make sure it is replaced immediately and apologize for the oversight on our part. We value your business and hope to welcome you back when you are net in the area.

"Easy I-40 access"

2
MarieE226, Alexandria, Virginia 08/06/2021

I've stayed here going west and returning east and I really didn't want to stay here again. On the plus side, it is very close to highway 40, the staff is very nice and they allow pets. On the negative side, there is not real grass for pets, just a small circle of Astro turf, the windows and walls are so thin you can hear people talking as if they are in your room. The breakfast is the best of any of the cheap motels. You get to order off a special menu and the food is cooked just for you. No awful buffet line of pre-fab food. Stay here if you must, but if you can find a better pet-friendly option, take it.

Rebecca Plutino, General Manager at Best Western Plus Rio Grande Inn, responded to this review
Thank you for your business. I am disappointed to learn that we are not top on your list of places to stay. On the pet welcome bag that you receive when making a pet friendly reservation there is a letter that explains we have 2 pet areas, the one you described convenient to the north exit, the other is a much larger gated area in the NW corner of the parking lot. It is a gravel area as well. Also, in the letter we provide directions to a large, grassy pet friendly park about a 10 minute walk from the hotel. We do the best we can with the footprint of the hotel to accommodate our furry friends. Safe travels.

"First Time a Charm"

5
slvrprncess, Saint Louis, Missouri 06/06/2021

This was the first time we stayed here (April, 2021) on our way to Arizona. The front desk people (wore mask-thank you) were very friendly, the room was clean and comfortable. Our breakfast was very good, and our server was attentive and friendly. We stayed here again on our return home.

Rebecca Plutino, General Manager at Best Western Plus Rio Grande Inn, responded to this review
Thanks for staying with us again, we hope to see you every year. I am happy to learn that our team members were friendly and that you enjoyed our breakfast program. Enjoy your summer.

"Close to Freeway and Historic center"

5
Alissa S, Phoenix, Arizona 04/06/2021

We always stop at this location from Phoenix to Indiana when we visit our grandkids. It is perfect location off the freeway and close the the Old Town center. Great restaurants in the area. There is a restaurant within 1.5 miles called Little Anitas that was very good as well as restaurants in the Historic section.

Rebecca Plutino, General Manager at Best Western Plus Rio Grande Inn, responded to this review
We appreciate your loyalty and are happy you enjoy the attractions in our area. Have a great summer and safe travels.

"Freeway adjacent and good service"

4
Anonymous855, Trabuco Canyon, California 31/05/2021

Room was generic but the property was nice. Appreciate our breakfast and there were sufficient, and good, choices to pick from. It was within walking distance of Old Town where we ate dinner but Old Town is just a bust unless you want to shop. Pool looked nice and staff was good. Overall, a reasonable value and experience.

Rebecca Plutino, General Manager at Best Western Plus Rio Grande Inn, responded to this review
Your review and business are very much appreciated. Safe travels.

"Traveling Man"

5
marksB9026PR, Packwood, Washington 29/05/2021

Out of four hotels I stayed at on this trip, this was by far the best hotel, at the best price. I stayed at the Holiday Inn express, the quality inn, and another I can't recall. This was the best value for the money.

Rebecca Plutino, General Manager at Best Western Plus Rio Grande Inn, responded to this review
We are happy to learn that you found our hospitality welcoming and the value provided good. We look forward to your next visit.

"Great hotel experience!"

5
User 23/05/2021

The staff was pleasant and very accommodating. The decor is southwestern and beautiful. The king size bed was comfortable. We enjoyed the voucher breakfast every morning. Great place! Will stay again.

Rebecca Plutino, General Manager at Best Western Plus Rio Grande Inn, responded to this review
We are so happy that you will be back. Thank you for the kind review and your business!

"Dusty, Stale and Musty room with dirty and stained carpet that smells!"

1
Nomad48411996513, Arroyo Grande, California 22/05/2021

We arrived to realize that despite being pitched as being in old town, it is a very tired and stale motel next to the noisy interstate. Our room 232, has thick layers of dust on the tops of the doors and the carpet is so old and dirty that the room smelled musty and dusty. I am currently sitting on a chair next to the curtain and yep! The curtain also smells musty and the window sill is dusty . We are grossed out sitting in this room

Rebecca Plutino, General Manager at Best Western Plus Rio Grande Inn, responded to this review
I apologize for the problems in the room that you describe and will follow up on this now. Thank you for your review.

"Excellent choice"

4
User 16/05/2021

Secure parking lot. Super friend,y front desk staff. To-order free breakfast for rewards members in adjoining restaurant was excellent and appreciated terrific service by Jasmine. Very comfortable bed and pillows. Our room did face a busy road, which was much louder than I would have hoped for. Ran fan continuously to drown out road noise. Disappointed that the pool and hot tub was shut down literally hours before we arrived due to Covid, however that was out of control of the hotel and caused by stringent government rules.

Rebecca Plutino, General Manager at Best Western Plus Rio Grande Inn, responded to this review
Thanks for your kind feedback. Our pool is open, and uncovered. The hot tub does remain closed at this time. We appreciate your business and hope that you will be back to stay with us again.

"Worst hotel we ever stayed in!"

1
a2ndcc, Leland, North Carolina 16/05/2021

I do not know how anyone could give this hotel a good review. It's run down, hallways are hot and smelly. Room is awful. The ac unit was so loud that when it turned off my ears were still ringing. We ate there and another guest had a big cockroach crawl on her. She almost had a heart attack. The waiter had the nerve to then hand her a bill for her food. I said are you kidding me! The whole place was creepy and disgusting. And the water didn't go down in the tub. Had to take a shower in ankle deep water. Awful! Will never stay there again

Rebecca Plutino, General Manager at Best Western Plus Rio Grande Inn, responded to this review
I apologize that you were not satisfied with your stay. Thank you for your feedback. Your comments will be researched and addressed. Safe travels.

"Great"

5
Happyday2121, Fort Collins, Colorado 12/05/2021

The hotel was very friendly and clean. Nice parking and a great to order breakfast! The hotel is close to everything and very quiet. The staff wad very friendly and helpful with all the questions I asked about the area.

Rebecca Plutino, General Manager at Best Western Plus Rio Grande Inn, responded to this review
We are delighted to learn that you enjoyed your visit to our hotel and the Old Town area. Thanks for taking the time to write a nice review for us. You are appreciated.

"Pleased with our stay!"

5
User 09/05/2021

Traveling cross country and having a less than optimal stay at our last hotel (not Best Western), we found our stay at this hotel a relief! The room was well-appointed to accommodate the three of us. Love the floors in the pet-friendly rooms. Such a great idea! They even had a little bed for my dog. We ate from the restaurant. They are separate (no room charges) but found our meals satisfying. The provided complimentary bottled water. The only issue we had was our pup didn't understand about going to bathroom on stones or astro turf. We had to walk to the next block to find grass. This is a function of the area, not BW. Regardless, we would stay again if in the area.

Rebecca Plutino, General Manager at Best Western Plus Rio Grande Inn, responded to this review
Thanks for your feedback and your business. We hope you will be back to the area again. Safe travels.

"Don't hesitate to stay here."

5
User 03/05/2021

Traveling across country - needed a pet friend hotel. Rolled in here and was pleasantly surprised with the accommodations. Very clean and well decorated room, super comfy bed and pillows, excellent restaurant to sit and have a meal after a very long drive. The tortilla soup was fantastic btw. You won't be disappointed.

Rebecca Plutino, General Manager at Best Western Plus Rio Grande Inn, responded to this review
Thanks so much for stopping to stay with us, and for this kind review. Safe travels.

"Excellent all around including the restaurant"

5
reysanpascual, Myrtle Beach, South Carolina 01/05/2021

Zack at check in was very helpful and welcoming. I love how the property is fenced in and you need a card to get into the building. The wifi is one of the strongest in the hotels we stayed at. Best of all is the attached restaurant where we got our custom ordered breakfast. The room and amenities are good to go for the traveler.

Rebecca Plutino, General Manager at Best Western Plus Rio Grande Inn, responded to this review
We are happy that you enjoyed your visit with us and felt our security was strong. Thanks for the kind review. Safe travels.

"Perfection!"

5
User 29/04/2021

Great location, A+ staff and property, and pet rooms! Cocktails just down the hall, a helpful staff to direct you around town, and lots to do around the hotel as well, so close to Old Town and the Botanical Gardens. Enjoy!

Rebecca Plutino, General Manager at Best Western Plus Rio Grande Inn, responded to this review
I am happy to see we earned your A+ rating, and that you enjoyed the many cultural attractions in our area. We hope you found that you didn't get to do it all and will be back soon. Thank you for your business.

"Good choice"

4
GogoRichmondHill, Richmond Hill, Georgia 25/04/2021

The property layout reminds me of a roadside motel, where you check in at the lobby then drive around to where the actual rooms are. The building is older, but our room was immaculate & included a micro & fridge, a good-sized table w/2 arm chairs & an easy chair. We had a 2-queen room & were able to fit my indoor bike between them w/room to spare. Breakfast was provided in their onsite restaurant via a $7 voucher per person to choose from among multiple options & each one included the item plus milk or juice & coffee or tea, which could be eaten there or packaged in to-go containers. Four rather than 5 stars due to no stair exit. Walked down 3 stories only to find that the exit was for emergency exit only.

Rebecca Plutino, General Manager at Best Western Plus Rio Grande Inn, responded to this review
Thank you for your review and comments. We actually do have a stairwell that runs all 4 floors and exits into the building. It is located at the S end of the hallway on each floor by the 50 and 51 rooms on each floor. I am glad you found the rooms clean and enjoyed the breakfast. We hope that you will return to stay with us again when in the area.

"Amazing!!!"

5
charrisa59, Eau Claire, Wisconsin 23/04/2021

This hotel was amazing!!! I have a small dog and even the rooms they offer with pets are comfortable and very clean. The room was well priced the property is kept amazingly clean. It was my best experience and I can say I'm a very picky person. The lobby is so welcoming I signed up for the membership and will be using all your location!!! The COVID practices are a 10 everything is clean and they surpassed the rules to make everything COVID sanitary.

Rebecca Plutino, General Manager at Best Western Plus Rio Grande Inn, responded to this review
We are delighted to learn that you felt safe and welcomed staying with us. The kind review is greatly appreciated. Thanks for being our guest.

"Just ok"

3
Mnyjobz, Flagler Beach, Florida 21/04/2021

Stayed one night and although we got the room we requested it smelled pretty bad. We used room deodorizer and perfume to help mask the smell, the room was pretty noisy both from the gymnasts upstairs and the road noise. But it was clean and the beds comfortable and conveniently located off the interstate. We didn't eat there, due to Covid not a lot of space and the bar is closed Monday-Wednesday.

Rebecca Plutino, General Manager at Best Western Plus Rio Grande Inn, responded to this review
Thanks for your feedback regarding your visit with us. We do use it to help us improve. I am glad you found the room clean and comfortable. Stay safe.

"Too many pets"

3
User 18/04/2021

We had a nice stay at this property but BW needs to designate separate floors to those who are traveling with their pets. I could smell urine in the hallway near our room and being somewhat allergic to pet dander had a mild allergic reaction. It was nice to be within walking distance of Old Town Albuquerque and the major highways.

Rebecca Plutino, General Manager at Best Western Plus Rio Grande Inn, responded to this review
I apologize that the pets in the hotel created a problem. We do limit the number of dogs allowed in the hotel, but we do spread the designated pet rooms throughout the hotel. If the rooms are all in one area that creates a potential problem. We value your business and the feedback. Stay safe.

"The Best of Best Western's"

5
GEOFFnSHIRLEY, Tennessee 15/04/2021

We stay at this hotel several times per year while driving from Tennessee to Arizona. The restaurant, layout, and staff are great. We travel with a pet and the hotel is definitely pet friendly. The food quality is good. The only downside is that the room interiors could use some updating, but it is still very worthwhile and always on our list of overnight stops. Very convenient on/off from I-40.

Rebecca Plutino, General Manager at Best Western Plus Rio Grande Inn, responded to this review
We appreciate your loyalty and your feedback. Looking forward to your next visit. Stay safe.

"Don't miss this place! Thank me later!"

5
User 09/04/2021

Beautiful hotel, warm and unique decor, secure gated parking. The staff was helpful and sweet. The rooms were immaculate. The prices can't be beat. THE RESTAURANT IS WONDERFUL. There's a full separate bar/lounge. Don't miss this place. I will come here every time I pass through!

"Family Spring Break Get Away!"

5
cjpaton, Silverton, Colorado 08/04/2021

Great Hotel! Wonderful service from the staff at the front desk AND the staff in the restaurant. The Hotel was very clean and the cleaning and maintenance crew were on top of keeping it spotless! Everyone is so friendly and considerate of the guests needs. The room size is great for a family of four! the decor is warm and comfortable. I highly recommend this hotel. The Wild Avocado Cork and Tap restaurant is fabulous. Great service and great food! We will definitely be back to this hotel! Thanks for making our vacation so enjoyable!

Rebecca Plutino, General Manager at Best Western Plus Rio Grande Inn, responded to this review
We look forward to your return. I will let the front desk, restaurant and housekeeping teams know of your kind words. Thanks for any recommendations you might provide. Your business and referrals are important to us. Safe travels.

"Vacation stop"

4
day201020212, Wharton, Texas 01/04/2021

The staff at the front desk was very friendly. Our room was very clean and smelled wonderful.The food and drinks at the resturant were great. They had a good breakfast too. We will be staying here again next time we travel through.

Rebecca Plutino, General Manager at Best Western Plus Rio Grande Inn, responded to this review
We are delighted to learn that you will be back. Thanks for your business and the kind review. Stay safe.

"Delightful place to stay!"

5
ColleenL778, Minneapolis, Minnesota 31/03/2021

We were driving across country and we choose to stay here but arrived at 1 am and we were exhausted. Jess was at the front desk and her bright smile and pleasant attitude was like balm to the spirit. The beds were heavenly and the pillows very comfortable. The best surprise was the free breakfast which was at a restaurant in the hotel and they took your order. It was delicious. Great job to all the friendly staff.

Rebecca Plutino, General Manager at Best Western Plus Rio Grande Inn, responded to this review
I am happy to learn that you had a warm reception and a good night's rest with us. I will pass along your kind words to the staff. Safe travels.

"Good quality"

5
felishaluceromja, Albuquerque, New Mexico 27/03/2021

The only problem that interrupted sleep was being on the north side of the hotel where we were close to the freeway. And early in the morning while having our do not disturb sign the cleaning crew were very loud.

Rebecca Plutino, General Manager at Best Western Plus Rio Grande Inn, responded to this review
I appreciate your feedback and will remind our team members to keep their voices low. We value your business and hope that you will be back to stay with us again. Stay safe.

"Happy Traveler!"

4
Stuartmaya, Longmont, Colorado 26/03/2021

Friendly and easy check in. Appreciated being able to bring my dog and having a place to potty her. There wasn't really any place close to actually walk her, but we just drove to the riverwalk along the Rio Grande to exercise her which was only a 5 minute drive away. The room was clean, comfortable, and quiet - perfect for us. Additionally, we appreciated having a view of the patio, instead of the parking lot. The restaurant was a gem! The free breakfast was really great - lots of choices and great coffee. Not sure if we got the breakfast free due to being BW Rewards members, but would have been happy to pay, it was that good. They make their own adovada, chorizo, and sauces. Our waitress, Becca, was efficient, helpful, and friendly. The pool was open (not the hot tub) and was nice to swim in, but with the dome cover over it the feeling was not what I was looking for - too dark. All the folks that we encountered that work there were helpful and friendly.

Rebecca Plutino, General Manager at Best Western Plus Rio Grande Inn, responded to this review
Thanks for your kind feedback. I am happy to learn that you enjoyed your visit with us and hope that you will return to stay with us again when in the area. The dome over the pool will be coming down in the next month or so. Safe travels.

"A Spirit of Warmth"

5
AKinAZ, Clifton, Arizona 20/03/2021

Due to C-19 my overnight travel has been zero for many months, I am particularly pleased with my choice for my 'first night out'. The Best Western Plus, Rio Grande Inn was recommended to me my by a younger sibling. The advice was spot-on. Spacious room, pool was open, very nice restaurant/lounge area and top shelf breakfast. Parking lot was clean and each space was wider than average.

Rebecca Plutino, General Manager at Best Western Plus Rio Grande Inn, responded to this review
We are happy to learn that your first venture out was a good experience, and that you felt safe staying with us. We value your business and the kind review. Stay safe.

"Nice place to stay"

5
Cindy U, Kansas City, Missouri 17/03/2021

Bed is comfortable. Great to have a restaurant at the hotel. People that work there are very nice and helpful. despite being close to the freeway the room was quiet. Very clean room. Felt safe while staying

Rebecca Plutino, General Manager at Best Western Plus Rio Grande Inn, responded to this review
Thanks for your business and the kind review. We hope to serve you again. Safe travels.

"Worst Customer Service"

2
User 15/03/2021

We called before making a refund were told the pool and hot tub were open. Upon checking in, they tell us it is closed. They were EXTREMELY rude about us not wearing masks, although several of their staff had them on ONLY covering their chin. Saw others guests without masks and they said NOTHING to them. The pillows were awful, beds uncomfortable. But hey, breakfast was good!

Rebecca Plutino, General Manager at Best Western Plus Rio Grande Inn, responded to this review
I am glad to hear you liked the breakfast! Our pool is open, but the hot tub is closed due to our current Executive Health Orders. These orders also dictate that we ask all people in the hotel to wear guests in the public areas while our guest. Safe travels.

"Worst Best Western Ever"

1
victoriah422, Centennial, Colorado 14/03/2021

I have stayed at dozens of Best Westerns and this hotel was the absolute worst in every way. First and foremost, the showers were very slippery and my eight year old son fell and hit his head on the toilet and required five stitches. The staff gave me bandaids but did not check in and did not seem to care. They pretend they have a "restaurant" on site, but really it's a way to try to avoid giving away the usual buffet-style breakfasts they promise for free on their website. Same middling-quality food, but you're restricted as to how much you can have and you can only have two vouchers per room regardless of whether you have your family with you. Of course, you can pay extra ($7+ per meal). Michael, at the front desk, was very rude. about the breakfast vouchers, plus I mentioned that he wasn't asking guests to wear masks on their mouth and nose and he first denied that the guests were not. When he realized he couldn't gaslight me, he instead said they probably couldn't. Well, then they don't need to travel if they can't wear masks. Almost none of the guests wore masks in the halls. The rooms in my hall all said they were non-smoking, but there was a super strong pot odor that gave me a headache. The dog across the hall barked constantly. The light in the room with the chargers didn't work, which is difficult with kids and iPads and phones and such to charge. There was no microwave. There were used coffee pods in the coffee basket so they don't seem to clean well. Printer in business center broken. There was absolutely nothing good about this place. Stay away!!

Rebecca Plutino, General Manager at Best Western Plus Rio Grande Inn, responded to this review
I am dismayed at your comments regarding your stay with us, and apologize that you were not happy here. If we see guests not wearing masks we do let them know that we require that they are worn while in our public spaces. Michael is very aware of this and has made the ask when he sees someone without a mask. I am sorry that your son was hurt and hope that he is better now. Our breakfast program was not buffet style even pre-Covid. I am sorry to learn the hot served breakfast we offer was not to your liking. The number of vouchers is dependent on the number of people on the reservation. The front desk did provide you with the extra vouchers needed for the children. We will check on the charging plugs on the light and fix the problem. Microwaves are available upon request. When you let us know about the printer we did address the problem and provide options for printing the documents then. We did print for you in the morning. The pool is open for our guests, but the hot tub remains closed due to our Executive Health Orders. Please never hesitate to let us know how we can help while you are here as our guest. We always do our best to find solutions to any problems. Safe travels.

"We Loved Our Stay at Best Western Plus Rio Grande Inn!"

5
GailDStorey, Boulder, Colorado 10/03/2021

The Best Western Plus Rio Grande will from now on be the hotel we stay at in Albuquerque. The staff from desk clerks to restaurant chef and servers were exceptional in their professionalism and kindness. The housekeeping staff is obviously wonderful as well, since our room was spotlessly clean and comfortable. We loved the decor throughout the hotel, casual but very attractive in great taste. It appeared that good precautions were taken to protect guests from COVID also.

Rebecca Plutino, General Manager at Best Western Plus Rio Grande Inn, responded to this review
We are happy to hear you enjoyed your visit. The kind words for our team members are greatly appreciated. We look forward to welcoming you back many times over. Stay safe.

"Awesome"

5
vickilmack518, Danbury, Wisconsin 09/03/2021

Wonderful place to stay as a 60+ female traveling with a pet alone cross country. Safe and comfortable. Wouldn't stay any other place. Thank you Best Western for forward thinking and being always above the rest and at a price point even a single grandma can appreciate.

Rebecca Plutino, General Manager at Best Western Plus Rio Grande Inn, responded to this review
Your loyalty and kind words mean a lot to us all. We wish you a happy and safe trip on the road. Until the next time.

"Excellent Service"

5
User 06/03/2021

The facilities were clean and the staff was extremely courteous. I plan to use it again. The building is not new but clean, well maintained, and comfortable. They had dining with good COVID-19 protocols in place.

Rebecca Plutino, General Manager at Best Western Plus Rio Grande Inn, responded to this review
We do appreciate your kind review and your business. It is nice to learn that you felt welcomed here and cared for by our team. Stay well and we look forward to your return.

"Headed to Tucson"

5
Daddyganns, Midland, Michigan 03/03/2021

The B W + Rio Grande Inn meet and exceded our expectations. The property is easily accesseable from I- 40. Location is good walkiing distance to Old Town. Dining on property is also a plus. Breakfast vouchers are a nice change over grab and go bags. Would stayy again.

Rebecca Plutino, General Manager at Best Western Plus Rio Grande Inn, responded to this review
We are happy that you will return to stay with us again. Your business, and loyalty, are greatly appreciated. Stay well and safe travels.

"Nice Hotel"

5
patriclease, Warner Robins, Georgia 02/03/2021

Only there for a night but the room was cleaned and the bed smelled freshly cleaned! Friendly staff. Also free breakfast if you're a best western rewards member! The food was great! Water in shower was nice and hot too!

Rebecca Plutino, General Manager at Best Western Plus Rio Grande Inn, responded to this review
We are happy to learn that you had a good visit with us. Thank you for taking the time to write a review. Your feedback and your business is very important to us. Gracias and safe travels.

"Excellent Stay"

5
michaelmD8765KL, Wichita, Kansas 27/02/2021

I was overnight in Albuquerque one night traveling solo. I wanted a property close to the historic Old Town area of Albuquerque. As I'm a loyalty member of BW Hotels this property was perfect. The guest room was well decorated in southwest decor, offered one cup Keurig coffee and tea in the rooms, plush towels, and all other room amenities including a safe. The Direct TV options were abundant as well. They are back to being able to serve seated breakfast and dinner. They give you a breakfast voucher for free hot breakfast per registered guest or this voucher can be used to take $7.00 off dinner in the restaurant. Their bar is still closed as of 2/26/21, but beer and wine are available for purchase. I walked to Old Town and had a nice sit down lunch at the Church Street Cafe. I had the Old Fashioned Chili Rellenos. I highly recommend this establishment and meal! They were excellent. The hotel sits next door to a service station on historic Route 66 which I actually found quite charming in its location and appeal. The hotel pool is open and the fitness room by appointment, but the spa/hot tub is still not allowed to be opened. I will definitely stay here again as I found the property clean, safe, well appointed, great service and excellent location for this more touristy area. I can't say enough. Thank you.

Rebecca Plutino, General Manager at Best Western Plus Rio Grande Inn, responded to this review
We are happy that you felt safe here and appreciate the comprehensive review. Your feedback and business are important to us. Thank you for being our guest. Stay safe.

"Quiet, Clean and Friendly"

5
stellacolby, orange county, ca 10/02/2021

We were traveling with our dog, so we selected this one for being “pet friendly”. The guy at reception was very friendly and gave us one of their dog rooms and some treats for the dog. The room was very clean with no odors. The floors are vinyl which makes sense. They even provide a dog bed! Beds were comfortable and place was quiet. The restaurant was closed due to covid, but you could order breakfast for pick up.

Rebecca Plutino, General Manager at Best Western Plus Rio Grande Inn, responded to this review
I am thrilled to learn that you enjoyed your visit with us. Thanks for the business and your kind words. Good news is that our restaurant is now open at 25% capacity for dine in service. Stay well and safe travels.

"A little jewel"

5
Jan H, Phoenix, Arizona 08/02/2021

Tucked in right next to I40, this hotel has the feel of a BnB. Personal and friendly service from the entire staff. Breakfast was delicious. The rooms were clean and had all the necessary amenities. Pool and internet available

Rebecca Plutino, General Manager at Best Western Plus Rio Grande Inn, responded to this review
I am happy to learn that you enjoyed your visit with us. Thanks for recognizing our team and the breakfast. We hope you will be back to stay with us each time you are in the area. Safe travels.

"Outstanding Customer Service"

1
wac02fj, Modesto, California 05/02/2021

From call in to check in the customer service was awesome. Very clean and inviting property. We stay there consistently now when we are in the area. The pet friendly is awesome with a good clean place to take the dogs out.

Rebecca Plutino, General Manager at Best Western Plus Rio Grande Inn, responded to this review
Thanks for your kind words and review. We appreciate your business and hope you will be back to stay with us again when in the area. Stay well and safe travels.

"Great place to stay in ABQ!!"

5
User 03/02/2021

We got a late start in making a trip from Colorado to Phoenix and needed an overnight stay. Since we had had good luck with the Rio Grande Inn on a spring break outing,we made reservations. We were traveling during the Christmas break time frame and the folks at the inn were very friendly, but taking every precaution for our safety. Because of COVID, we could not sit in the breakfast area, but could order a delicious breakfast to eat in our room. The restaurant staff provided ALL the needed materials without our even asking! And the meal was great. The room was clean and a cozy place to rest for the night. And the price was quite reasonable! Will definitely head back here again!

Rebecca Plutino, General Manager at Best Western Plus Rio Grande Inn, responded to this review
Your kind review is greatly appreciated. We are grateful for your business and look forward to your next visit. Stay well and safe travels.

"Clean, pet friendly"

4
skylanegal, Leander, Texas 31/01/2021

The hotel rooms and common areas were very clean. We traveled with our dogs and the front desk staff provided them treats and there was a dog bed in the room. I also appreciated that the dog friendly rooms had no carpet. The parking lot area was well lit and felt safe. I would stay here again.

Rebecca Plutino, General Manager at Best Western Plus Rio Grande Inn, responded to this review
We are glad you and your dog had a nice visit with us. We look forward to your next visit. Stay well and safe travels.

"The Place to Stay in Albuquerque"

5
Gretchen B, Los Angeles, California 29/01/2021

We had to make a road trip from Los Angeles to Tennessee and back. On the way out we stayed at a very expensive chic hotel in Albuquerque and on the way back we chose the Best Western Rio Grande. I'm here right now and I'm kicking myself for not staying here before. We got off to a great start with Michael at the front desk - he was kind and efficient and really made us feel welcome. Our room is clean and cozy and quiet. They have a restaurant on-site with lots of fresh, healthy choices to pick up and take to your room so we didn't have to go driving around Albuquerque at night looking for dinner which was a real plus. I didn't catch the name of the gentleman working at the restaurant but he was fabulous. One thing I'd like to mention is that while they do give you a QR code to scan for the menu, they also give you a print version. Thank you! In three weeks of traveling, this was the only hotel to have the foresight to do this. Not everybody wants to faff around with QR codes after a long day on the road and I'd expect it's confusing for some people as well. They also gave us vouchers for breakfast tomorrow morning which looks good. And there are Keurig machines with Starbucks cups in the rooms. I am very pleased. I think this hotel is incredible value.

Rebecca Plutino, General Manager at Best Western Plus Rio Grande Inn, responded to this review
Thank you for being our guest and for taking the time to provide such an informative review. I appreciate the recognition for Michael at reception and am happy that you enjoyed our food and beverage services. Stay well and safe travels.

"Great place"

5
MNRetired2011, Torrance, California 29/01/2021

This is one of our favorite Best Westerns to stay at. The rooms are nice and the restaurant that is inside of the hotel is great. We will usually get the dinner and breakfast at the restaurant. All of our food has been amazing. The only negative I would say is that the area surrounding the hotel is not the best, but with that said I would definitely stay here again.

Rebecca Plutino, General Manager at Best Western Plus Rio Grande Inn, responded to this review
Thank you so much for your loyalty and the kind comments. We look forward to better times ahead. Stay well.

"Super !!"

5
User 23/01/2021

We were hesitant about staying in Albuquerque because of the reputation of high crime, also we had stayed in another Best Western in a city not far from here and weren't very pleased with the cleanliness. We were so impressed with this Best Western Plus, it was convenient right off the freeway, clean, the staff was very friendly, and the breakfast was super! The breakfast was provided by Wild Avocado sooo good! Not just a pastry or granola bar they have quite the selection, we ordered off the menu from our room then they called when it was ready and we picked it up and hit the road. We have our dog that travels with us so it is important to us that we choose a place that has a place for us to take the dog out. They have two dog areas one is a small fenced area where you can take them off lease and the other has a small patch of astro-turf. This will definitely be our go to stop when we are passing through.

Rebecca Plutino, General Manager at Best Western Plus Rio Grande Inn, responded to this review
We are so glad you stopped and gave us a chance. Thank you for your business and the very kind review. We await your next visit. Safe travels.

"Pit Stop Stay"

4
roselyndl, Huntington Park, California 15/01/2021

This was our first time visiting Albuquerque, NM from California. We were on our way to Kansas for the holidays and while on the road we decided to stay over night at a hotel. I called one of their other locations and they informed me they didn't have pet friendly room available. Advised us to call their other location a mile away. Mind you this was at 3 A.M. Arrived at Rio Grande location and the front desk lady was very helpful and provided me a room for a stay for my husband, son and dog. We liked that they had a area for pets to use and provided poop bags. I The bed were very comfy. My only concern was that it was a bit loud but that wasn't the fault of the hotel but of rude guest.

Rebecca Plutino, General Manager at Best Western Plus Rio Grande Inn, responded to this review
I am happy to learn that you had a good visit with us. Thank you for your kind comments. Safe travels and stay well.

"Moving In College Student"

5
User 11/01/2021

This was our first time visiting Albuquerque, New Mexico from Atlanta Georgia. We have a freshmen at University of New Mexico and she was moving in the Saw-loft area. This hotel was the perfect location and price for my family. We have a minimum of three more years here and this will be our stop.

Rebecca Plutino, General Manager at Best Western Plus Rio Grande Inn, responded to this review
Congratulations on your college student. We look forward to becoming your go to place in Albuquerque. Thanks for the kind review.

"Traveling thru"

5
ihave4kids, Cross Plains, Wisconsin 03/01/2021

We were enroute from to Wisconsin to Arizona. This hotel was within the price range we wanted to spend. This was during COVID, the hotel was clean, check-in/out were quick and the hot breakfast was a nice surprise and good. Quick on and off of Hwy 40 too. We will be back.

Rebecca Plutino, General Manager at Best Western Plus Rio Grande Inn, responded to this review
We look forward to welcoming you back. Thanks for your business and the kind review. Safe travels.

"Excellent choice for short or long stay"

5
Diane E, Aurora, Colorado 02/01/2021

The Hotel is right off the highway and highly visible at night. The front desk staff member Zack got us checked in quickly and gave great information about breakfast and dinner in the COVID confines. Our room was well equipped and the area to walk our dog was very convenient. We ordered chips and guac to go the evening we arrived and then had a delicious hot breakfast to go the next morning. The hotel is very convenient to ABQ old town; so we will definitely stay here on subsequent trips from our home in DEN to other points in the SW.

Rebecca Plutino, General Manager at Best Western Plus Rio Grande Inn, responded to this review
I am happy to learn that you had a good visit. Thanks for recognizing Zach for his service. I will provide my thanks to him as well. We value your business and look forward to your next visit. Stay safe.

"Awesome stay"

5
Cathy V, Tigard, Oregon 02/01/2021

We spent one night in this Best Western Inn. Awesome stay from the beginning. Great customer service. Clean room with nice bedding and fluffy towels. Restaurant on-site with quick service. Vouchers for breakfast. We would definitely stay here again and recommend it.

Rebecca Plutino, General Manager at Best Western Plus Rio Grande Inn, responded to this review
Thank for your loyalty and recommendation. We value your business and are glad to know that you enjoyed our team's service. Stay well, stay safe.

"Adorable"

3
User 02/01/2021

The staff is extremely friendly, the hotel is cute and very clean. You get free breakfast that's very good. But I would suggest you asking for a room away from the freeway if you plan on getting any sleep. It's extremely nosy and hard Rest

Rebecca Plutino, General Manager at Best Western Plus Rio Grande Inn, responded to this review
Thanks for being our guest and for the kind words about your stay. I am disappointed to learn that you were disturbed by the noise of the freeway. Just let us know when you make your reservation that you would prefer a room away from the highway. Safe travels.

"Albuquerque NM Rio Grande Inn"

5
highplainsdrifter411, Rockwall, Texas 28/12/2020

A nice big facility, one block from Interstate 40 & close to Interstate 25. Near historic US Route 66 / Central Avenue, and the Rio Grande River in downtown Albuquerque, N.M. The Dog House Drive In, a former filmset for "Breaking Bad" series is one mile away. Starbucks with drive-thru is across the street. Parking lot is generous, elevators to the upper floors. Quiet area, quiet facility. Staff has always been pleasant and helpful here. "Wild Avocado" in-house breakfast café offers one complimentary item daily to each paid quest ( coupon provided by front desk ). No dining inside, takeout orders only, in a nice carry-out package. Rooms are in retro-southwestern decor. Everything worked great. Newer style bathrooms are nice. Quiet area, but a professional security guard watches the main parking lot over night.

Rebecca Plutino, General Manager at Best Western Plus Rio Grande Inn, responded to this review
Thank you for the great feedback and information for other travelers. I am happy you had a good visit with us. We look forward to your next one. Stay safe.

"Great Hotel"

5
Kari B, Bakersfield, California 23/12/2020

We have traveled through New Mexico quite a few times in the last three years and each time we book at the Best Western Rio Grande Inn. I have not been disappointed with the friendliness of the staff, the cleanliness of the room and the great location. I highly recommend this hotel whenever you require accommodations in the Albuquerque area

Rebecca Plutino, General Manager at Best Western Plus Rio Grande Inn, responded to this review
Your recommendation is priceless to us. Thank you so much for your loyalty and the kind words. Safe travels, and Merry Christmas.

"Very welcomed to Albuquerque"

5
User 19/12/2020

I love this Albuquerque Best Western Hotel near Old Town. This was our second stay here and we felt safe and secure here. The staff was excellent and very accommodating. We received fantastic customer service and that rates very high with me. The breakfast was yummy, too. Zack who operated the front desk was an angel. Thank you all very much!

Rebecca Plutino, General Manager at Best Western Plus Rio Grande Inn, responded to this review
We are happy that you came back to stay with us again. Zach is terrific and I will share your compliment with him. I am glad to hear you enjoyed the breakfast and overall service. We look forward to your next visit. Thank you so much. Stay safe.

"One of the best experiences"

5
User 17/12/2020

As long as there's a Best Western, I don't have to concern myself with a place with quality, professionalism and top notch service. I am surprised that it doesn't cost more. I would gladly recommend this place to anyone!

Rebecca Plutino, General Manager at Best Western Plus Rio Grande Inn, responded to this review
Your recommendations are so important to us and a high form of praise. Thank you for recognizing our team. Stay well, stay safe.

"Excellence in Albuquerque"

5
tomhantonsc, Bluffton, South Carolina 16/12/2020

Since last summer I've driven coast-to-coast, around New England, Florida, California the Southeast, and the Southwest. Many with a pet. This BW+ provided the best arrival information in the form of documents, a special bag of treats for our dog, and even thought the restaurant was closed for inside dining menus were part of the arrival package to order to dine in one's room. The breakfast (included) was a full meal NOT a "grab and go" like every other of the 20 hotels we've stayed in over the past six months....this hotel is great and the staff are wonderful!

Rebecca Plutino, General Manager at Best Western Plus Rio Grande Inn, responded to this review
We are very happy to learn that you enjoyed your stay with us. Thanks for your business and the kind review. I will share this with our team. I know it will put smiles on their faces. Safe travels.

"Great experience"

5
User 06/12/2020

We traveled during the covid-19 pandemic and were not sure what to expect during our hotel stay. We were happy to discover that we could order take out from the restaurant for both supper and breakfast. The food was good, also our room was comfortable and pleasant. The Staff were professional and also very nice and friendly as well. Will definitely stay here again.

Rebecca Plutino, General Manager at Best Western Plus Rio Grande Inn, responded to this review
I am glad that you felt safe and comfortable here during these unusual times. I will share your compliments with the staff. We look forward to your next visit. Stay safe.

"Very nice stay."

5
William B, Oklahoma City, Oklahoma 03/12/2020

Very nice hotel. Right off the interstate and easy as pie to get to! Zack at the front desk was awesome. Breakfast was the grab and go, COVID era variety, but not the banana/muffin/granola bar variety. They actually had good choices of real breakfast food!!

Rebecca Plutino, General Manager at Best Western Plus Rio Grande Inn, responded to this review
Happy to learn that you enjoyed your breakfast, stay and service by Zach. We appreciate your business and hope that you will be back.

"Right off I-40 easy in & out"

4
Mike R, Princeton, Texas 27/11/2020

Spent the night here with our 2 dogs, pet friendly with a designated area. Room was equipped with a fridge but no freezer inside it . Room was clean and the wood floor was a great plus even when the dogs are good without incident. Bathroom was clean & shower was nice & hot. Elevators are too small, trying to navigate a luggage cart with 2 suitcases on it was a manhandling necessity. Overall decent stay & staff were pleasant.

Rebecca Plutino, General Manager at Best Western Plus Rio Grande Inn, responded to this review
Your comments are greatly appreciated as is your business. We hope that you will be back to stay with us again when in the area. Stay well, stay safe.

"Totally Felt Safe"

5
User 23/11/2020

In these crazy covid times, this motel did everything they could to make us feel safe by not booking the same room for 48 hours, dining open for takeout and all the staff was very cordial and helpful.

Rebecca Plutino, General Manager at Best Western Plus Rio Grande Inn, responded to this review
I am happy to learn that you had a safe and comfortable stay with us. We are grateful for your business and hope to welcome you back when next in our area. Safe travels.

"Wonderful stay"

4
Stephanie W, Florence, Colorado, United States 15/11/2020

Great room, wonderful Restaurant located inside. Staff very friendly and helpful. Hotel clean and neat. Restaurant clean, neat and great food. Even with the COVID pandemic, stay was comfortable, relaxing and very nice!

Rebecca Plutino, General Manager at Best Western Plus Rio Grande Inn, responded to this review
I am very happy to learn that you enjoyed your visit with us. Thanks for you kind words. Stay safe.

"Great Location and Staff"

5
picasso627, Denver, Colorado 10/11/2020

This hotel is very close to Old Town, a winery and a great pottery store. Also a restaurant on premises for breakfast and dinner. Very helpful, friendly staff. Attractive Southwestern decor. Works well for pets, including separate fenced yard--great idea

Rebecca Plutino, General Manager at Best Western Plus Rio Grande Inn, responded to this review
Thank you for the lovely review and your business. Stay safe.

"Rt 66 trip."

5
Wayne S, Benld, Illinois 20/10/2020

Very clean modern hotel clean, friendly and helpful with information nice rooms good prices restaurant on site food good, lounge closed but sell beer and wine in restaurant well maintained. Laundry facilities on site coin operated bring coins front desk has no bank. Food good, they give vouchers that can use for dinner or breakfast.

Rebecca Plutino, General Manager at Best Western Plus Rio Grande Inn, responded to this review
I am glad to learn you enjoyed your visit with us. Thanks for the kind review. Enjoy your trip and stay safe.

"Ok. Not sure about COVID precautions"

3
Jonathan F, Atlanta 10/10/2020

Well located near highway, which is good unless your room is on the highway side in which case it is very loud. It's a pretty healthy walk to old town proper. Staff, and some patrons inconsistent in masking from what I saw. Sanitizer in abundance though. Room was clean. Ok for the night

Rebecca Plutino, General Manager at Best Western Plus Rio Grande Inn, responded to this review
Thank you for your feedback. We are very diligent in our cleaning, disinfecting, mask wearing and other Covid Safe Practices to ensure the safety of guests and staff. We do encourage all guests to wear masks and have them available at reception as well. I will follow up on your comments, and we will continue to follow all safe practices. We value your business and hope to welcome you back when next in our are. Stay safe.

"Best place we have stayed in Albuquerque"

5
Elayne B, Phoenix, Arizona 14/09/2020

Close to old town, easy freeway access, clean, comfortable and best breakfast we have had during covid. They have a restaurant on site and just have you go to the restaurant for breakfast and order off the menu. Even gave us coffee to go.

Rebecca Plutino, General Manager at Best Western Plus Rio Grande Inn, responded to this review
I am happy to learn that you enjoyed your visit with us. Thanks for the compliments regarding the breakfast. We hope that you will be back to stay with us again. Stay safe.

"Great stay"

5
User 10/09/2020

The Best western Plus was a great stay for the price. Very Clean, great room ,very quite. The morning breakfast was a treat. We were given vouchers that made it more affordable to order just what we wanted from the restaurant menu. The food was great and the server was very friendly and quick.

Rebecca Plutino, General Manager at Best Western Plus Rio Grande Inn, responded to this review
Thanks so much for the kind review, and for staying with us. We greatly appreciate your business. Stay safe.

"An Excellent Choice :: No Resort Fees!!"

5
AJBz, Brooklyn, New York 08/09/2020

Wanted a quiet, romantic weekend in Old Town. Tried a few places, but they TACKED ON RESORT FEES! I don't know about you, but to me this is a bait and switch tactic. If there is free WiFi, don't add $20 to the 'low price' after I click on the site! Give me the total price. And that is why we stayed here! No sneaky additional charges. Got exactly what we expected, clean ,comfortable rooms. A surprisingly good restaurant on site and a free breakfast (or $7 towards your meal). Excellent, efficient staff: check in, housekeeping, and restaurant employees were all stellar. And close to all the amenities of Old Town! Do yourself a favor and avoid all the 'fancy' choices. Your best choice is Best Western Plus Rio Grande Inn!!

Rebecca Plutino, General Manager at Best Western Plus Rio Grande Inn, responded to this review
We are delighted to hear that you had a great romantic getaway with us. We hope you will repeat the fun again soon. Stay well, stay safe. Thanks for being our guest.

"If I could give a 10,I'm I would!!!!"

5
nicole9993, Grand Rapids, Michigan 03/09/2020

Came down to spend some time with my son who is in the Air Force. I am beyond impressed. First the daily rate is very reasonable. The rooms are so clean and well decorated. Bathrooms are very nice. 7$ vouchers per person, per day for food! I am unbelievably happy that we are staying here for four days. I would stay here again and again. Oh and the staff are helpful and pleasant! They truly care!! Wish the pool was open but Covid shut it down.

Rebecca Plutino, General Manager at Best Western Plus Rio Grande Inn, responded to this review
Thanks so much for the kind words, and your business. We wish the pool was allowed to be open as well. Hopefully, it will be open again soon. We look forward to your next visit. Stay well, stay safe.

"1 of the Better Places to Stay in Albuquerque NM"

5
cotuffgirl, Centennial, Colorado 02/09/2020

I travel to Albuquerque for business. I have tried a number of the hotels there. This one is definitely one of the better ones to stay at that is within per diem. I did rate the sleep quality low due to other guests in the hotel that could not keep their noise level down. Unfortunately, hotels can control other impolite guests.

Rebecca Plutino, General Manager at Best Western Plus Rio Grande Inn, responded to this review
Thanks for staying with us and for your feedback. I apologize that there was a noise problem. Please never hesitate to let us know about any issues. We will do our best to resolve them to your satisfaction. We look forward to serving you again.

"Great Location and Friendly Staff"

5
Chienhuah, Rochester, New York 25/08/2020

The facility is within walking distance to Old Town, many restaurants and gas stations nearby. The Petroglyph monument is within 10 -15 minutes drive. Both the staff from the front desk and kitchen are very friendly and respectful. Zack at the front desk offers us room upgrade and he and another front desk staff give us a couple recommendations of attractions to visit. The breakfast staff is so sweet and respectful as well. Overall, it is a pleasant experience staying here.

Rebecca Plutino, General Manager at Best Western Plus Rio Grande Inn, responded to this review
We appreciate your kind words for our team members. I will share this with them and provide my thanks as well. I am happy to learn that you did enjoy some of the nearby attractions. We value your feedback and wish you safe and happy travels.

"Quiet Stay"

5
shirlee2020, Portales, New Mexico 15/08/2020

The Rio Grande Inn offers nice amenities with wonderful pillows. My stay was very quiet and relaxing. It is in a wonderful location near old town Albuquerque. The staff was very friendly and kind and helpful.

Rebecca Plutino, General Manager at Best Western Plus Rio Grande Inn, responded to this review
I am happy to learn that you enjoyed your visit with us. We hope to welcome you back and have more amenities in play soon. Stay safe.

"Good Lodgings, Moderate Price"

4
William C, Parks, Arizona 14/08/2020

We spent several days at the Best Western Plus Rio Grande in late July, 2020. We found comfortable and clean, with services truncated as required in response to the COVID 19 contagion. The staff was friendly and accommodating, but, unfortunately, some of the usual amenities were unavailable. These included the pool, the restaurant and the bar, any of which would have made our stay more enjoyable. Breakfast was provided as a compliment, but we were required to order it from our room, then pick it up, masked and distant, to carry out. I expect we will book our room at the Best Western Rio Grande again, once travel to New Mexico becomes viable again.

Rebecca Plutino, General Manager at Best Western Plus Rio Grande Inn, responded to this review
Thank you for your kind comments and your business. We hope to have amenities back soon. Stay safe.

"Excellent stay, once again - coronavirus meal services outstanding"

5
Tobejs, Vista, California 14/08/2020

We have found this hotel to be both well maintained and in a good location for visiting Albuquerque. What was special this time, during coronavirus restaurant closures, was the on-property restaurant offering a full takeout menu for dinner (including beer and wine) and breakfast. Process: Call extension and order, then get a return call when food ready. Pick up at restaurant station next to lobby (everything is coronavirus protected, including plexiglass barriers and masked employees who were both friendly and helpful).

Rebecca Plutino, General Manager at Best Western Plus Rio Grande Inn, responded to this review
We are so appreciative of your loyalty and the kind comments about the restaurant. We hope to welcome you back many times. Stay safe.

"Excellence Front desk and staffs.."

5
NokKoster, San Francisco, California 02/08/2020

With the traveling with pet this is new stay for us with Best Western Brand. They accept pet with minimal fee. We start our trip and keep driving then booked hotel while we arrived. ( on the app of course) Good with the price and quality but Customer Service make it difference. As you know if hotel nice but CSR is bad will ruin everything. Zach is very kind and helpful. He is care and sincere. Thanks,

Rebecca Plutino, General Manager at Best Western Plus Rio Grande Inn, responded to this review
Thank you for staying with us and for the kind review. We look forward to your next visit. Stay safe.

"Location scary"

2
486shawnab, Kansas 30/07/2020

The pool was closed due to Covid and that was the whole reason we chose this place. After checking in and finding this out, we found out there was a discount. When I called the desk clerk about it, she said we should have said something during check in. Hmmmm.... we didn't know the pool was closed or anything else. Sooo.. I guess I should be psychic. Then we asked about a to-go breakfast and we were told it was only for members??!!! Which I have been for longer than 14 years but she said it to my husband and he was flabbergasted on what to say. I would not recommend anyone to stay here or this area. It's close to Old town but driving 15 minutes to stay in a safe area is more than worth it!!

Rebecca Plutino, General Manager at Best Western Plus Rio Grande Inn, responded to this review
Thank you for your review. I am disappointed to learn that you did not have a good experience with us. We provide a letter at check in (upon request), it is posted at the reception stations, that explains our limited operations due to Executive Orders of the Governor of NM. Unfortunately, the pool and spa are closed now, as is dine in restaurant service. Our rates are discounted due to this situation across the board. Your membership did not show up on the reservation, but if you mentioned being a member and booked with BW or the hotel directly we will gladly post the points earned and provide the benefits. I apologize that we did not exceed your expectations as is our goal. Stay safe.

"Where is the Plus?"

3
Solfulwmn, Palo Alto, California 09/07/2020

Room was dated, beds soft, bitten by an insect the first night. Housekeeping slow to respond. No discount offered for pool and jacuzzi closure ( guests should be notified of the closure at time of booking) shuttle ban not offering airport rides do to covid? If Uber and Sandia Tram van provide rides then why not Best Western? Gym open by appointment only for disinfecting in between each individual. The hotel seems more like an overnight pit stop then vacationers. Fortunately we were able to check out one day early without penalties...Thank you.

Rebecca Plutino, General Manager at Best Western Plus Rio Grande Inn, responded to this review
I appreciate your comments and frustration with the restriction on available amenities. In NM per Executive Order of the Governor the pool is closed, restaurant service is restricted to 50% and the gym is closed. Our rates have been lowered due to the restrictions. Our guest rooms and public spaces were recently updated. I will share your comments with housekeeping and we will work to do better on the response time. Please accept our apology for not meeting your satisfaction. Stay safe.

"Great Hotel, Near Old Town Albuquerque"

4
ccassady2020, Chester, South Carolina 30/06/2020

We stayed one night on a West Coast Vacation. Great hotel, friendly staff, and clean room. We walked to Old Town and loved it there! Even though many of the shops weren't open due to COVID, Old Town is a must see! The Best Western Plus is a much cheaper and better alternative to some of the more expensive hotels in the area. Would definitely recommend again!

rebeccap505, General Manager at Best Western Plus Rio Grande Inn, responded to this review
Thank you for your recommendation. We appreciate your business and look forward to welcoming you back under better circumstances.

"An amazing one night"

5
User 29/06/2020

Everything was top notch from check in, dinner, and the room was super cute. The only down side was the pool being closed due to COVID. Breakfast was great as well. I really liked the fact it had an actual restaurant. Keep up the great work!!!

rebeccap505, General Manager at Best Western Plus Rio Grande Inn, responded to this review
Thanks for your kind words. We appreciate your business. Stay safe, stay well.

"Great value, beautiful hotel"

5
anthonye863, Clovis, New Mexico 25/06/2020

We were very impressed with this hotel. The location couldn't be more ideal, 3 blocks from Old Town, right off the highway, and next door to a winery and a very nice bar and grill. And unlike most newer hotels, the decor is BEAUTIFUL! Staff was so very nice, and service was excellent. The rooms were very clean and comfortable. They have a wonderful restaurant downstairs, but we weren't able to try their lounge since it was still shut down due to Coronavirus, as were their other facilities. But we will return! And hopefully it'll be fully open. Thanks for such a pleasant experience!!!

rebeccap505, General Manager at Best Western Plus Rio Grande Inn, responded to this review
We look forward to your return. Thanks so much for the kind review and your business.

"This Best Western is the Best"

5
Karl or Lynne B, Parker, Colorado 22/06/2020

This Best Western is right off the freeway I-40. Easy access for U-Haul trucks, autos pulling trailers etc. Large parking lot in the rear. Very clean rooms and great staff. The on site dining was great. We had Mexican Food and it was 5 star. Breakfast was also very good, we got a breakfast burrito to go. We were driving from Phoenix to Denver with a moving truck. Karl

rebeccap505, General Manager at Best Western Plus Rio Grande Inn, responded to this review
Thanks for staying with us and for your loyalty to BWHR. We appreciate you. Stay well, stay safe.

"Some Considerable Pros and Cons"

3
Faithina, Los Angeles, California 10/06/2020

Staying for just one night while passing through the state. The pros are that the room was very clean. It was really nearly spotless, which is rare. There is also a Starbucks directly across the street, which is nice. Given the age of the hotel, the room is in pretty good shape. Beds were ok. Not the worst I have ever slept in, but definitely not the most comfortable. The pillows were nice and the linens were very clean. The furniture was in good shape and was really well made for an inexpensive hotel. The bathroom was spotless and had nice toiletries—not your standard, cheap shampoo and conditioner. They even put a non-slip mat in the bathroom for use in the tub, which was unique and a nice touch. Cons: As soon as we stepped off the elevator we were hit with the overwhelming smell of marijuana. It was so strong and persisted the entire night. I left the room several times and each time it got stronger. My first impression upon smelling it was that I had booked the wrong hotel. Especially considering how incredibly dark and dated the halls were. It was an unsettling feeling. I don't care what people do in the privacy of their own homes, but out of courtesy to other paying guests, this was a big, big turnoff. The lobby also smelled a little like bug spray. The rooms are pretty small and also dark and dated. The pictures made the place look a lot nicer and more updated than it actually is, though, so that was a bit of a disappointment. The air conditioning unit was very loud, and so too was the road noise from the interstate. One more little annoyance was that every time our room refrigerator cycled on, the TV would turn off and back on very briefly. Not a huge deal, but after a while it became somewhat irritating. The bathroom was also really small and dark, but again, super clean, and that is more important than the size. I maybe wouldn't stay here again because of the cons that we encountered and observed, but the cleanliness of the room was really impressive and I am hardly ever able to say that. Housekeeping staff deserves a lot of credit for their hard work. In a pinch or for a brief stay, the cleanliness of the place makes it worth a try. You could definitely find worse places to stay for the night.

rebeccap505, General Manager at Best Western Plus Rio Grande Inn, responded to this review
Thank you for your detailed comments regarding your visit with us. I apologize that there was an odor of marijuana in the corridor. We are a 100% non smoking hotel and do not permit smoking of any type. If we are aware of a problem we do address it quickly. I am happy to learn you found your room clean and the location good. I will have the refrigerator checked and any problem resolved, same for the HVAC. We appreciate your business and hope that you will consider staying with us again when in the area. Our location is great and hopefully we will be able to offer our full set of amenities soon. Stay well, stay safe.

"Covid-19 pass through."

4
Regina R, Kansas City, Missouri 08/06/2020

I was passing through traveling home during the Covid-19 time frame. Called early evening to see about a room and they were able to help me out for the night. The gentleman at the desk was very helpful and professional. I was able to order food and pick up at the restaurant as it was late in the evening. Food was delicious. We were not there to be able to see or use the pool *Covid-19* but do know they have one. They had security at night that did a walk through the hotel. We did eat in the restaurant in the a.m. and the food was good. Easy check out as you just drop your cards off at the desk. There are numerous things to do around and near this Best Western just wishing we could have been visiting when all things were open.

"Stop and enjoy"

5
Clang49, Brookville, Indiana 07/06/2020

The personnel and all staff I encountered were professional, courteous and helpful. Rooms were big, clean and tastefully decorated. Restaurant was out of this world delicious, had breakfast and dinner.

"Pros and Cons"

4
User 03/06/2020

Pros: The staff were very good. It was easy check-in and check-out. The cleanliness of the room was outstanding. Due to the Covid-19 the staff could not enter the room while we were there so we made an appointment for when we would be gone. I appreciated they were taking precautions to protect the staff. Cons: The room ran out of bath tissue and there was not an extra in the room. They offered that we could come to the desk to pick up a roll or wait for the appointed room service time, so this is actually a con for the room but a pro for the service. The bathroom does not have a fan. That can become a bit of a problem when you have several people in the room.

"Great hotel"

5
Justin D, Lake Tahoe (California), California 03/06/2020

I'm a best western diamond elite member and I've been to over 200 best western hotels across the country, this hotel was great stay probably one of my top 10's, the thing I didn't agree with in the morning was they charge for Grab and Go's which all the best western's I've been to never have, so I was surprised to see that they charge for that, A grab and go usually comes with a bottle of water, fruit of some sort and a power bar but maybe there was more to these one's were they needed to charge you 7 dollars for one, anyways thanks

"Great job!"

5
User 30/03/2020

We had to change our travel plans at the last minute. We book our room quickly and at a reasonable price. The check in and check out were seamless. They staff were so nice and accommodating. The restaurant was also good.

rebeccap505, General Manager at Best Western Plus Rio Grande Inn, responded to this review
We are glad circumstances brought you to stay with us. Thanks for the kind review. We hope to welcome you back when you are next in the area. Stay safe.

"Terrible Wireless Internet"

2
G B, Saint Paul, Minnesota 25/03/2020

A disappointing Best Western hotel. property. We stayed in room 339 which faces west and there was a significant amount of road noise throughout the night. We had a terrible experience attempting to access the Internet with two iPads, an iPhone and android phone. I complained to the front desk and was told to do a shutdown and restart on each piece if equipment. This was not the fix. I did get the iphone to connect once in the lobby, but couldn't access the Internet after turning on the VPN. Also, no password is required to login to their Internet, so a person has to assume this is a very dangerous web site to access. The wall light between the two queen beds didn't work and the toilet when flushed was very noisy.

rebeccap505, General Manager at Best Western Plus Rio Grande Inn, responded to this review
I am very disappointed to learn that we did not provide you with a good experience. I will follow up on the Internet connectivity and resolve any issue. I can assure you our security for the Internet is sound and current. I apologize that there was a problem, and we did not resolve it while you were here with us. I will follow up on the light and toilet. Your feedback is important to us and used to help us do better. Stay safe.

"My review."

5
danniescott, Sabetha, Kansas 21/03/2020

Very friendly and helpful check in and out. The access to the motel is a little hard to drive in and out of. Nice to have a restraint connected to the motel. Back in the 60's I thought that all Best Westerns had a cafe near or attached.

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
Hi from the Best Western Rio Grande in Albuquerque. We do have a restaurant at the hotel, but services are just take out at this time due to COVID-19. Thanks for staying with us and the kind review. Stay safe.

"WONDERFUL hotel"

5
bj w, Dallas, Texas 20/03/2020

This is a new, clean, and trendy hotel. The staff are friendly and efficient. Hotel is close to the hospital and I-40. Great care was taken with cleanliness. Breakfast, as usual in BW Plus, is excellent!

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
Thanks for your kind review. Stay safe.

"Lovely hotel"

5
madamehughes, las cruces, nm 14/03/2020

Despite its age, the hotel is kept in excellent condition, lovely decor in common areas and in room, bathroom is clean with everything in working order, staff from manager to cleaning employees are very helpful and courteous, breakfast was good with enough selections (paid a little extra over vouchers the hotel provided). Fitness and business centers were a bit small but had everything I needed. The bed was very comfortable and the room spacious. The clock didn't work but was replaced right away, I had help the first afternoon gettin the Keurig to work for tea, but it didn't work for coffee the next morning. Overall a great experience.

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
We appreciate your feedback. Thanks for the kind review. We will check on the coffee machine. We hope to welcome you back when you are next in the area.

"Exceptional Pet (dog only) friendly Stay"

1
User 13/03/2020

The Best Western Plus Rio Grande Inn is one of the best Best Western Pus we've stayed in. It is pet (dog only) friendly and has excellent dog accommodations They offer custom prepared and served breakfast as compared to typical fast food self serve offerings. Security is excellent with a well lighted parking lot and a walking security person at night.

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
Thanks for the kind review. Hopefully, you meant to give us 5 bubbles :).

"Impressed!"

4
Captain_Hangry, Lubbock, Texas 10/03/2020

This hotel was excellent. All of the staff were fantastic, the room was clean and pleasant, and a sit down breakfast offered until 11am was included each day (you could also put the voucher towards any meal in the restaurant)! My only complaint at all was the water temperature. It was always fluctuating. It's difficult to take a shower when it's constantly going between scalding and ice cold. Otherwise, I would give this hotel 5 stars, hands down.

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
I am sorry about the water temperature fluctuation, and will resolve the problem. Your kind review is appreciated. Thanks for being our guest. We look forward to your next visit.

"Stopover in trip."

4
DrMAG, Escondido, CA 10/03/2020

Stopover for car club trip to Utah. Rooms were good. There was easy access to restaurants for meals. Nice patio 'get together' in the afternoon. Easy access to gas stations, freeway, etc. Pool was closed for maintenance, but weather was good.

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
Thanks for your review, and your business. Safe travels.

"Room Service"

5
ceciliarZ7109XG, Amarillo, Texas 08/03/2020

Cynthiel was very helpful and a very kind person, so professional, The room was very clean, and the staff are very nice and friendly. I'd be happy to come back, with people like Cynthiel, it's good to be back.

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
I am happy to learn that you were pleased with the cleanliness of the room. I will share your compliment and provide my thanks. We look forward to your return.

"Ask for Jasmine in the Wild Avocado restaurant to serve you."

4
U8395QVnancyg, Princeton, Illinois 02/03/2020

The BW+ Rio Grande Inn is older, but clean with all of the amenities you need. It is within walking distance of Albequerque old town. Definitely a +. We received a voucher for breakfast in the Wild Avocado. We were served by a charming young lady named Jazmin. Rio Grande Inn is blessed to have her. I definitely recommend this BW+ as a convenient economical stop.

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
We value your recommendations and appreciate your business. I will let Jazmin know of your kind words and provide my thanks. Your business is important to us.

"Went of their way to make experience special "

4
lreid46, Hartford, Connecticut 01/03/2020

This trip was for a celebration of life. The Rio Grande Inn went out of their way to make us feel welcome. I arrived on the red eye and was pleased that I had a cookie and heart warming sentiment left for me. The room is clean, spacious and had a refrigerator and safe. I felt safe with card access to outside doors except lobby. They do have rooms that allow dogs. I saw a few dog being walked in the dog area. I never heard a dog. The king sized bed was comfortable and so were the pillows. I was able to use free WiFi and the desk internet cable for my computer. They have vouchers for your choice of 9 breakfast or you can use towards dinner. The Wild Avocado is their restaurant that had really good red chili sauce. The remembrance was held in the lounge. The appetizers and cheese cake was tasty. Drinks were reasonably priced. I was very happy with my stay and great service.

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
Thanks for the kind review. We are happy you had a good visit with us.

"Thursday evening senior dance!"

5
User 28/02/2020

The hotel is nice. We always stay here when we pass through Albuquerque. Clean, great breakfast, great service! The added bonus of wonderful music and dancing in the bar from 6-8! Outstanding! This year we planned our trip around Thursday night!

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
I am so happy that you enjoy listening to and dancing to Ray and Eva's music. We appreciate your repeat business and hope to see you again next year. Safe travels.

"Fun, New Mexico Best Western"

5
User 27/02/2020

This is a great Best Western Hotel for the price. It has a very nostalgic New Mexico feel to it. The restaurant has an excellent choice of New Mexican Cuisine. Service is very good. The bar is small and intimate with local microbrews. I will definitely stay there again.

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
We welcome you back! Thanks for being our guest and for the kind review.

"Great Hotel, Great Location"

5
User 23/02/2020

Good value for what you get. It's clean, quiet, and comfortable. We stay here every time we come to ABQ. Everyone is nice, the breakfast is good and fast. The parking is secured. It's close to Old Town.

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
We are delighted to learn you enjoyed your visit with us. We hope that you will be back when you are next in the area. Safe travels.

"A compete and pleasant surprise"

5
User 15/02/2020

SO MUCH more than we expected! Clean, neat, well-appointed. Staff outstandingly friendly. Affordable. Centrally located. The complementary meals were delicious and served by a waiter who could double as a tour guide.

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
We are happy that we exceeded your expectations. Thanks for the kind review, and for the compliment for the server. We look forward to welcoming you back when you are next in the area.

"Very clean and updated!"

5
ocwest2019, Las Cruces, New Mexico 13/02/2020

Very nice hotel. Convenient location. Clean and updated. The pet friendly room very spacious and close to the exit that leads to the pet area. The room I had backed up to the Interstate. It was a little noisy in the evening, but quieted down at night. The staff very friendly and helpful. The onsite restaurant had great food at a reasonable cost. The breakfast was also good. You could chose a sit down or a grab bag. Also was given a voucher for a free breakfast. There were several choices to pick from. I will definitely stay here again next time I'm in Albuquerque.

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
Your kind review is greatly appreciated. We are glad you enjoyed your visit with us. We look forward to your return.

"Made our unexpected stay very comfortable"

5
JoeCarol R, Colorado 03/02/2020

We had an accident right outside of Albequerque and our car had to be towed. The person at the garage suggested the Best Western Plus Rio Grande Inn, since we had no idea of any hotels in the area. How lucky we were! Wonderful place to be "stuck" in for 3 days. Zachary at the front desk was warm and welcoming; all the other front desk folks we dealt with were the same. Our room was very clean and comfortable. Looks like it was just recently refurbished. Would absolutely recommend this hotel to anyone.

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
Your recommendation means the world to us. Happy your car is back in business. We look forward to your next visit. Thanks for recognizing Zachary.

"Affordable, clean and convenient"

4
ksr0b5, Long Beach, California 28/01/2020

The Best Western is near old town Albuquerque, walking distance to some parks, old town and museums. I travel for business and it is always nice to stay somewhere in which it is possible to get outside and take a walk (instead of a windowless fitness center). There is a restaurant and lounge onsite (they make a yummy marg).

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
Happy to learn you enjoyed your stay in Old Town. Come back and see us again. There is so much to do in our area. Safe travels.

"Greatest secret in Albuquerque"

5
User 22/01/2020

Wonderful staff greeted us and gave us a great room. Room was so nice with all the amenities we needed. A restaurant right onsite made this our favorite place for a one night stay. Happy Hour bar with snacks started off our evening. Local mexican food was good but they also had steaks plus, all the food was excellent. Breakfast next morning with our coupon well I had to have a pancake with my egg, but there was plenty on the menu besides this. All in all I would recommend this place if you are coming to Albuquerque anytime soon. Easy off and on I 40.

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
Your business and nice recommendation are greatly appreciated. Thanks for the review and safe travels.

"Nice little stop over"

3
sandire67, Aurora, Colorado 22/01/2020

I was in town for only 1 night, but I'd say, overall, it was a good stay. I had a minor hiccup with a room, but it was quickly & efficiently corrected. All staff that I dealt with, were very kind, informative & on top of their game. Definitely a good team. Kudos to Michael, Kimberly, Zinnia & Dominica at the front desk, as well as John & Emma in the dining area. Thank you for all you do!

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
Thanks so much for the kind words for our team. Your compliments are shared with them. We look forward to serving you again.

"Oasis in Albuquerque"

5
User 19/01/2020

Making the reservations over the phone was excellent. So surprised that my dad and I plus my dog were given welcome bags because we were members. I was a member at another brand but never received anything like this. Staff were welcoming and friendly. Dad had trouble with tv but was fixed easily and quickly. Felt safe in parking lot- old town was down the street. Would've loved a hot tea bar - even with coffee maker in room- nice touch, but something to go to and get. Loved the dog menu to order from. A wonderful place to stay the night.

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
We are so happy to learn that you and your dad, and pet, had a good visit with us. Your business and the kind review are greatly appreciated. We hope to see you again. Safe travels.

"Comfortable"

4
Randy2353, North Palm Beach, Florida 15/01/2020

A nice clean hotel. Plenty of parking, clean rooms nice grounds. Service was good. Convenient off interstate. Nice decor. Good breakfast and also has a little bar with appetizers. Has a decent sized pool with a garden.

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
We are happy that you had a good experience with us. Thanks so much for your kind review. Safe travels.

"Our brief home away from home"

5
User 12/01/2020

We recently had our home repainted. We were required to move out until the job was completed. We decided to stay at the Best Western Plus Rio Grande Inn. Our overall experience was that in our own city there is an Inn that provided nicely appointed, clean rooms at a reasonable price, free breakfasts served by friendly and efficient staff. We had our dinner there every evening while at the hotel (01/02/20 to 01/08/20). Their desk staff was friendly and professional.. We are going to recommend this hotel to friends and family when they come to Albuquerque.

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
Thank you so much for picking us for your place to stay in Albuquerque. I am happy to learn we did not disappoint. Your recommendations will be greatly appreciated. Hope the painting job was a success. Don't be strangers at meal times.

"Surprise repeat stay"

5
SDPhoto, South Dakota 09/01/2020

We had stayed in Albuquerque seven years ago, but could not remember where other than it was a nice place. We made our reservations here from the car as we traveled west. Imagine our surprise when we pulled in and realized this was the same place! Very convenient for interstate travelers and not far from downtown and the Route 66 attractions. We have enjoyed both our stays here! The only downside is the traffic noise from the interstate, but that's not too bad.

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
Thanks for remembering us after 7 years. Happy to learn that you had a good visit with us. Thanks for your business. Don't wait so long to come back.

"Beautiful hotel"

5
User 07/01/2020

Our family enjoyed our stay and the staff were pleasant, helpful and kind. We will be staying again when in town! The on-site restaurant was good our server was friendly and quick. The room was comfortable and the internet for a hotel was great. Our daughter had online school work due and had no issues with the WiFi.

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
I am happy your family had a good visit, and that you will be back. Happy new year to you all. Thank you.

"Good Value"

4
Deanna M, Juneau, Alaska 05/01/2020

Very convenient next to I40. Be prepared for an immediate turn into property if coming eastbound. Onsite restaurant opens early, has a varied menu and prices are fair. Margaritas are excellent. Rooms well enough appointed and clean. Staff is pleasant and quickly responsive to requests.

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
Happy to learn you enjoyed your visit with us. We hope to welcome you back when you are next in the area.

"Great Place!"

5
vjdykes, Klein, Texas 04/01/2020

Great location. Extremely clean. Nice decor. Staff was professional and accommodating. Their restaurant was clean, breakfast menu and food was wonderful I'm definitely staying here again. Highly recommend.

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
We look forward to your next visit. Thanks so much for the kind review and your business.

"Rio"

5
wcastillo78, Kaibito, Arizona 01/01/2020

I stay at this hotel whenever I come to town and everything is always great. Absolutely no problems with this place and will recommend this hotel to anyone. Simply Awesome!, The staff is great and always accommodating.

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
Thank you so much for everything! Happy New Year,

"Overall great"

4
Curiosity42680756091, Boulder, Colorado 31/12/2019

Rooms looked clean, queen suite had no microwave, beds were very comfortable. The bar had New Mexico beers on tap, I recommend you check that out! Noise from outside was minimal. My one grievance is that there should be an equal number sets of toiletries for the number of people in the room.

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
Thanks for your review and for being our guest. We do have microwaves available upon request. I apologize that there was an issue with the sets of amenities in the room. Hopefully you let us know to bring you up whatever you needed.

"Friendliness and location outweighed Dated Rooms"

4
User 29/12/2019

Immediately off the I 40/Rio Grande Exit and felt a tad awkward parking at first, but plenty of parking in the rear and gated, felt safe. Hotel is a bit dated and the bed was so-so. Room decor was fine, it was more the dated carpet. But live music in the lounge was fun. Staff was amazingly friendly and attentive. Price includes breakfast and hot tub was in use. Nothing funky or untoward took place. Felt safe and the stay was cheap at about $100 all-in.

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
I am glad to learn you felt safe, comfortable and well taken care of with us. Thanks for being our guest.

"Excellent 2 night stay"

5
johnjjump, Saint Louis, Missouri 23/12/2019

Wonderful room and value for the money. Staff was extraordinarily good to us. Great breakfast as well. We stayed two nights with our pets. That's a big plus for us. It is within an easy walk to Old Town as well. I was able to walk to a Catholic Church on Sunday. I'll stay here again!

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
We are so happy you had a good time with us and enjoyed the area. We look forward to your return. Happy holidays and safe travels.

"Love this hotel"

5
dandjhartman, Fort Smith, Arkansas 19/12/2019

Very clean, friendly staff, comfy beds, great breakfast. Love the decor. Easy to hop off interstate and you are there. Right down the street from historic Albuquerque. Walking distance to restaurants & Starbucks. They serve at front desk all-day cold, fresh, lemon infused water & hot coffee.

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
We really appreciate your kind review. Thanks so much for your business.

"Stop over"

5
User 16/12/2019

We loved the shuttle service to Old Town and the staff were great! The breakfast was the best we've ever had at a Best Western! I'd definitely stay here again. The downfall was getting there, getting to parking is a bit difficult , actually confusing, because you turn in to what looks like a restaurant.

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
We appreciate your feedback and are very happy to learn that you will be back. Thanks for your business. Safe travels.

"Best Western Quality with Southwestern Style"

5
kendrickconor, Las Vegas, Nevada 13/12/2019

Hotel has a unique style with southwestern touches. Staff and amenities were great! No continental breakfast offered, but the hotel restaurant is actually pretty good, and there are great options in the surrounding area.

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
Thanks for being our guest. We are glad to learn you enjoyed your stay with us. We hope you will be back.

"Great Location"

5
roberti978, Lumberton, North Carolina 10/12/2019

Stayed here over Thanksgiving. Clean, pet friendly and secure. Staff was very helpful. Room had a pet bed for our dog. Even had a treat for him when we checked. Breakfast was awesome as well. Location was near I/40 which was convenient for us. Highly recommend.

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
Thanks for your recommendation. Your business is appreciated.

"Birthday trip"

4
User 08/12/2019

We both love old town and this motel is located in the perfect spot! The motel is showing its age but it still has charm. It really needs electronic device plug ins. I forgot my plug in for my phone chargers and I had to share with my husband.

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
I use your comments to help us improve. Thanks for returning to stay with us. Happy Belated Birthday.

"Speechless"

5
User 08/12/2019

I was treated so well! The food the paint the parking but best of all the employees. Cant praise them enough. Location is excellent and easy to find from the freeway as well. Had a burrito for breakfast as too. So inexpensive. The coffee! Mmmm

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
We are delighted that you had a good time with us. We look forward to your next visit. Thanks for being our guest and for the review.

"Albuquerque convenient!"

5
eileenc602, Austin, Texas, United States 04/12/2019

Predictable, conveniently located comfort in Albuquerque! Welcoming staff, comfortable amenities ( lovely rooms, summer/winter pool, fitness room, restaurant) always well-maintained! All this at a reasonable price!

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
Thank you for staying with us. We appreciate the review and your business.

"Great stay"

5
ada11s, Vancouver, Washington 26/11/2019

All was well here, clerks were friendly and very helpful. There was no microwave in the room but the clerk heated up our food for us and used a real plate and flatware. Breakfast was with a voucher in the restaurant inside the hotel and it was good. There was a bar but we didn't use it. The room was great. We had no problems. Clean, comfortable, roomy, with enough outlets and a good internet. I'd stay here again

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
We are happy to learn you will be back. Thanks so much for the nice review and your business. Happy Thanksgiving!

"Driving to Colorado"

4
User 25/11/2019

Good food in Cafe, friendly staff. Next time I would request a room far from the highway. The highway noise kept me up most of the night. Exhausted from driving rest was important for me and my family.

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
Thanks for your feedback. We hope to welcome you back when you are next in the area. Happy Thanksgiving!

"Loved our Stay .. never fails at BW"

5
therivs, Sturgeon Falls, Canada 24/11/2019

Came in from Canada for a Breaking Bad tour and found this place very close . Right off the highway, the reception was great and quick. The beds are very comfy with 4 pillows each and coffee maker in room. The shower had a strong stream and refreshing. Strong wifi and free parking is a bonus. The breakfast voucher was a plus instead of a make yourself buffet type breakfast. The restaurant is called Wild Avocado and the ordered breakfast had many options. It was very good. The night before we actually went around town to look for a place to eat and ended up at the hotel restaurant Wild Avocado and we loved our meal served by great staff. I had a burger and fries while my wife had Fajitas and she loved them. She could only eat two so I helped her eat out n the third one... very good. Prices were very reasonable also... Great place to stay. Our room was 445 and it was close to the highway so you hear a little of the traffic.. if you would like it quieter, ask for the other side. Yes, I would stay here again!

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
Your recommendation and kind review is greatly appreciated. I am happy you had a good visit with us. Thanks for being our guest.

"Iz and Brian were awesome!!"

5
935robynf, Fort Smith, Arkansas 24/11/2019

Great location off I-40 and to walk to Old Town. We had a mixup in our reservation and Iz was on it. The room was comfortable and the breakfast at the connected restaurant was delicious. You get a voucher as a BW member (plus the best rate) And Brain took good care of us. We will be back!

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
Happy to hear that we took care of you. I will share the compliments with Iz and Ryan in the restaurant. We look forward to your return.

"Enjoyed our Stay"

4
530IngyB, Myrtle Beach, South Carolina 20/11/2019

Stayed 1 night during a road trip. The staff at check-in welcomed us as rewards members and were extremely friendly and professional. Our room was great, with internet service and breakfast included. We rec'd coupons for breakfast and didn't quite understand why at the time. Turns out the hotel has a retaurant/bar attached, so we used our coupon for a made to order breakfast. It was very good and service also was great. Nice quiet and clean hotel and would recommend at any time. And we were within walking distance to old town Albuquerque.

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
We are happy to learn that you enjoyed your visit. We hope you will be back to stay with us again when in the area. Safe travels.

"BW Plus in Albuquerque"

5
User 18/11/2019

There were 4 women, 2 sets of sisters traveling to AZ to visit families. All of them wanted to stay at hotels that had easy access to I-25 and I-40. Of course, everyone wanted their "Hotel points". I suggested BW and they were all saying no. When we had turned on I-40 headed West, their hotels were all expensive or sold out due to a State Football Tournament in New Mexico. BW + had availability and the price was right. I think that the reason it was not sold out was because the street the hotel is located on "Rio Grande" was under construction and it made it difficult to get into. Needless to say, we were all very pleased with the hotel. The interior was really decorated nice with native american indian artifacts and art work. We all made reservations before we left to stay there on our return trip.

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
We are happy to learn you made the right decision. Thanks for letting us know. We look forward to your return.

"Excellent waiter and welcoming staff"

4
User 17/11/2019

I am staying here for business. The hotel is good, the staff is very welcoming and ready to help. The breakfast staff at the Wild Avocado restaurant is good but what makes it great is our server Jonathan. I am accompanying a group of people from Africa and Jonathan is so patient with them, very understanding and works with them as they are trying to understand the menu. His professionalism is outstanding. And on top of it, he has a very positive attitude and a great smile. Thank you Jonathan.

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
Jonathan is the best, hands down. Thanks so much for the compliment to him. I will share it and provide my thanks. We love hosting International visitors. Thanks for being at the Rio Grande Inn.

"Clean, quiet and comfortable"

5
User 14/11/2019

The hotel was very clean and comfortable and the staff was very friendly and helpful. I had dinner and breakfast and both were very tasty and the service was fast and friendly. Fast check in and check out.

Rebecca P, Manager at Best Western Plus Rio Grande Inn, responded to this review
We are delighted that you had a good experience in the hotel and at our restaurant, Wild Avocado. We hope to welcome you back.

"Room good - Check in Frosty"

4
ColleenL778, Minneapolis, Minnesota 13/11/2019

It's funny how a poor check in makes what would otherwise be a great stay to a good stay. First our room was comfortable and clean. The pillows and mattress were good. There was an express check out that was interesting. We arrived about 6:30 at night. The gal who checked us in, never did really look at me. She had a sort of grimace /fake smile on and seemed like she would rather be anywhere but where she was. I had to ask several questions to get normal information and I felt like she wanted to roll her eyes at me. She left me with a bad feeling in my mouth.

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
I am disappointed to learn of your check in experience, and will share your comments with our team. We will do better. Thanks for the kind review of our hotel and services. We appreciate your business and hope you will be back.

"Albuqueuqe Old Town area"

5
User 11/11/2019

Excellent service, older hotel with remodeled rooms that were very comfortable, pleasant southwest decor. Great local spot near historic Old Town for exploring the area. Dining room and lounge, ample parking.

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
It is great to learn that you enjoyed you visit to Albuquerque and at our hotel. Thanks so much for being our guest.

"Perfect Place to stay"

5
User 11/11/2019

This was my first visit to NM. I was in Albuquerque for a conference. The hotel was an ideal place to be. The service was excellent. The staff is so friendly. It was great to have the restaurant on site. With my stay, you received a breakfast voucher to order off of the menu versus a typical continental breakfast. The hotel is clean and the ned was very comfortable. I plan to return for FUN and will stay with the Best Western team again!

Rebecca P, Manager at Best Western Plus Rio Grande Inn, responded to this review
Thank you for the kind review, langera2019. I am glad to read that you had a great stay with us and will return. Safe travels, Anthony.

"Very warm welcome"

5
Turtle021, Berkshire 08/11/2019

From the moment we checked in we felt welcomed and received excellent service from the friendly staff. The room was clean and comfortable, having everything we needed. The location was good, being only a short walk from the old town area. They also provided a free shuttle bus service to the railway station or the airport which was a bonus.

Rebecca P, Manager at Best Western Plus Rio Grande Inn, responded to this review
Thank you for the kind review, Turtle021. I am glad to read that you had a great stay with us. Safe travels, Anthony.

"Good stay"

5
elchimex, Santa Fe, New Mexico 07/11/2019

Everything was clean, the beds were comfortable and the shower was great. IZ checked me in and she was lovely. One of the best things was that in the morning, my car was still there. In Abq that's a win.

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
LOL. Thanks so much for being our guest, and for the kind review. We look forward to your next visit.

"Exceptional Property and People"

5
User 06/11/2019

Everything that you could think of in terms of customer service was provided. Property very clean, well maintained and beautifully decorated. Great having a restaurant on the premise. Great staff, very helpful and happy.

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
I am so happy to learn that you had a good experience with us. The compliments for the work our team does is appreciated and shared.

"BW comes through again"

5
keepmovingmom, Boston, Massachusetts 05/11/2019

A friend and I arrived at nearly midnight after a long flight. The gentleman at the desk could not have been nicer; we were in our room quickly. Clean and comfortable; plenty of room for us and for storage. Bath towels better than in many hotels. Location is terrific - a short walk to Old Town. Two senior ladies felt completely safe at all times, including walking back after dinner. Of special note, the breakfasts: included with our room, an abbreviated restaurant menu yet plenty of choice (I had bacon and eggs one day, oatmeal and fruit another day, etc.). So nice to have a "sit-down" breakfast instead of the nearly ubiquitous buffet. Excellent coffee. I am a fan of Best Westerns: I have found them to be fairly priced, clean, comfortable. This is a good one.

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
We appreciate your loyalty to BWHR. Thanks so much for being our guest, and for the kind review. Until the next time.

"Nice, conveniently located hotel with a great restaurant for breakfast"

5
User 04/11/2019

The hotel was right off of I-40 so very convenient location. Staff were very accommodating and room was nice. Beds were comfortable and didn't hear any freeway noise. The breakfasts in the hotel restaurant were delicious and not expensive. Would definitely stay here again if in the area.

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
We look forward to your next visit! Thanks for being our guest and for the kind review.

"Simple, Clean, convenient"

4
MaureenJK, Monument, Colorado 31/10/2019

Great location, just off the highway and close to old town. Make sure to grab a room with "pool view", we did, and ours was quiet and made for a restful night. The room was clean and comfortable, bathroom had a tub we could soak in after a long day of hiking which was nice. We were up around 7:30 so it didn't bug us that the maids started vacuuming the carpets outside the rooms around 8:00 am, but keep that in mind if you want to sleep in. Breakfast wasn't included, so we didn't eat there. But the area was next to the checkin desk and it looked welcoming and clean. I'd stay here again.

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
Thanks for the nice comments regarding your stay with us. If you make your reservation directly with the hotel, our breakfast program is included.We look forward to welcoming you back.

"Great Breakfast"

5
Janet S, Kihei 29/10/2019

I love eating in a real restaurant with table service. The avocado toast was delicious and the waiter was very accommodating. ! It is much better than the normal hotel buffets. I also like that the parking lot is fenced.

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
We like that you like our table service breakfast program and our fenced parking area. Thanks for your review and your business. We hope you will be back to stay with us again.

"Medical"

5
Jerry P, Durango, CO, United States 27/10/2019

We were in ABQ for just one night and had picked the BW Rio Grande Inn for its proximity to Presbyterian/Rust hospital, It was a very pleasant stay and the facility met and exceeded our expectations. I thought that the hotel stay had a very positive effect on our reason for being there which was medical,and I might point out not one of the reasons that BW lists.

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
I am happy that we provided a great location and ambiance for your medical visit to town. Wishing you the best. We hope you will be back to stay with us again.

"3 night stopover on Route 66"

5
Paul D, Billingham, United Kingdom 27/10/2019

All staff pleasant, attentive and helpful. Breakfast very good and good value. Celisa in the bar was the perfect host every night, and gave good, helpful advice and information about local events and activities. Hotel was very clean and tidy as were the rooms.

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
We appreciate your attention to the details and the compliments for the team. Celisa is a great barkeep and is a leader on our team. We hope to welcome you back when next in the area.

"Loved the Best Western in Old Town Albuquerque, NM"

5
User 26/10/2019

Was very clean, staff was friendly, food in restaurant was above average and the decor was very appropriate for the area. The only minus side was the noise level in the establishment. There was a family in our wing who checked in late and left their children in the hall way to play (?) or ???? They were yelling and crying until after 1 AM!

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
Thanks for the nice feedback, and your business. Sorry about the active family causing noise.

"Room charge"

2
fordlifer, Lawton, Oklahoma 24/10/2019

I had originally scheduled to stay there on a Saturday night for a room charge of $107. Due to a change in my schedule I had to change that to Friday night. Upon arrival I was informed my room charge was going to be $188. Both weekend nights so I couldn't understand why the difference. The manager had some lame excuse because it was a different night. In the end he finally gave me an additional $40 off but would not honor the original price I was given previously. Poor way to handle a customer in my opinion and definitely not the value for the amount charged!

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
I appreciate your concern and questions. Room rates change frequently depending on demand. Timing is everything when booking a hotel reservation. The difference from one day to the next can see a big change in rate, as can a room type. I am disappointed that the $40 discount was not that meaningful. We do value your business and feedback.

"Very Satisfied"

4
h0tr0dders, Clarence, NY 23/10/2019

Room was clean and comfortable. Motel is located within walking distance to Old Town. It is also attached to a restaurant and a full breakfast is included in your stay. The desk staff and restaurant staff were extremely friendly and helpful. We only stayed one night, but were very happy with our accommodations.

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
I am pleased to learn that you had a good visit with us. Thanks for being our guest, we hope to welcome you back when next in our area.

"Albuquerque Balloon Fiesta"

5
User 21/10/2019

I attended the Balloon Fiesta October 11-16. Your hotel was very nice, clean, and comfortable. The housekeeping staff was quite nice and accommodating. However I have to say that the young people working in the restaurant the first few days of my tour were extraordinary! They went out of their way to help me. I wish I could remember their names so the manager could recognize but I lost the card that had their names on it. I appreciate the wonderful staff of your hotel!

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
I will share your compliments for the restaurant team with them. Thanks for staying with us. We are happy you enjoyed this special time of the year with us.

"Great hotel and staff"

5
User 20/10/2019

The hotel had nice New Mexican decor in both the lobby and rooms. The room felt clean and peaceful. The hotel staff was super friendly. The pool and hot tub were nice. Shuttle to airport and Old Town Albuquerque was very helpful.

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
Happy to receive your kind review. Come back to stay with us again. We appreciate you.

"Beautiful hotel"

5
Oregontweety, Jefferson 11/10/2019

Beautiful hotel. Had used points to stay. Was told we were not eligible for free breakfast because of using points to stay. Was disappointed in that aspect but otherwise it was a beautiful hotel. I would definitely stay there again.

"Fit all of our needs perfectly."

5
User 09/10/2019

Location, location, location, at a great price, plus full service restaurant, The Wild Avocado, serving delicious breakfast at no charge with voucher. We were here for three days for a UNM doctor appointment and enjoyed some local attractions too! This area is prone to crime, but felt very safe in this gated property. Right between 40 and old town we were able to get around quickly with ease. Don't miss out on a stroll through old town, a ride down historic Central Blvd (formerly Route 66), or try out the scooters, the Bio Park or any of several museums. We went to the Museum of Natural History and forgot all about the time.

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
I am so glad to hear that you visited the many cultural assets in our area. The Albuquerque Museum and Indian Pueblo Cultural Center are also must visits. Hopefully, you will be back to see us again. Thanks for being our guest.

"Our New Home Away from Home When in Albuquerque"

5
460Maggie49, Louisville, Kentucky 08/10/2019

Room, service, and amenities were good but what was great was the Wild Avocado Restaurant in the hotel.The food was incredible and not overly expensive. The margaritas fabulous. And, the waiters and waitresses the most superb anywhere. And, we travel a lot around the world. They were knowledgeable, kind, flexible, attentive––especially Jazmin. You rock young lady! The hotel was in walking distance to Old Town. The locale was crossing of two interstates so it was not the prettiest. But the people more than made up for it. We will return and stay here again and have many meals at Wild Avocado.

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
Thanks for allowing us to be your home away from home. We truly appreciate your confidence and kind review.

"Second choice becomes top notch."

5
Desertrogues, Las Cruces, New Mexico 08/10/2019

Had planned to stay at another hotel for a conference, when that one was booked up I chose the Best Western Rio Grande Inn close by. Great choice! Good location, the rooms are very comfortable and clean and a special perk for Rewards members, free hot breakfast made to order in the attached restaurant. All around great choice, not too pricey.

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
We appreciate your business, and hope to see you again when in our area.

"Very nice mid-priced hotel"

5
dfcramer2016, Syracuse, New York 07/10/2019

Good location. Staff very polite and helpful (only one somewhat grumpy young woman behind the desk seemed annoyed when I asked a question during my three day stay, but another gal who came along jumped in and so I directed my questions to her). Shuttle service to local sights was great. Good food and excellent staff in restaurant.

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
Thanks for staying with us. We do appreciate the feedback and use it to help us improve. We hope you will consider staying with us again when in the area.

"Great hotel"

5
TeamWard, Nottingham, United Kingdom 03/10/2019

Stayed for two nights in a nice looking of the area hotel, friendly and helpful staff, large room comfortable room, noisy air-conditioning unit, good size bathroom, comfy bed, nicely decorated room with furniture and designs of the region.

"ADA compliant room."

1
TravlinGrammy_10, Clayton, California 03/10/2019

Discovered at 5am the shower doesn't work. The guy at the front desk says to "just pull real hard". Unacceptable. If my aged arthritic hands can't make it work, it should not be an ADA compliant room.

"Great place to stay"

5
User 03/10/2019

The entire staff that we dealt with were top notch. Rooms were comfortable and well decorated. Lobby area was inviting and situated adjacent to the restaurant which although offered a limited menu had very good fare. I would definitely choose this hotel again in the future.

"Wonderful Stay"

5
SWTraveler898, Highlands Ranch, Colorado 01/10/2019

I was here for two nights. It had a been a number of years since my last visit and it appeared that there had been a recent "renewal" of the rooms. Very nice SW decor, very comfortable with friendly staff. The free breakfast was a big plus since it was in the onsite restaurant. You have a coupon which is good for a choice from a number of fixed breakfast combination choices, or a take out bag, OR dollars off a choice from the regular menu. One of the better free breakfast options I have encountered. The location ls within walking distance of Old Town. This establishment is a MUCH better value for the money than any of the much pricier alternatives in the area. If you are planning a stay close to Old Town Abq this is THE place to stay without question. Easy on and off location close to I-40. I HIGHLY recommend this BW.

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
We truly appreciate your loyalty, and your complimentary review and recommendation. Our entire team knows the power of such a nice testimonial. Thanks for recognizing the work we have done as well. We look forward to your next visit.

"BEST WESTERN RIO GRANDE, ALBUQUERQUE, N.M."

5
Janie Y, POTEET, United States 30/09/2019

The BEST. Friendly employees, clean rooms and great service. I utilized both express check-in and express check-out. Best part, I was exhausted and went to the restaurant at lunch requested just a grilled cheese sandwich. Not only did I get my sandwich, but the hostess delivered it to my room.

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
We are delighted to learn you had a great visit. Thanks so much for your kind review.

"Another one nighter"

3
Nick W, Leominster, United Kingdom 26/09/2019

Nice hotel in a good location just a shame the air con unit was very noisy. Easy to walk into the Old Town which is a great place to shop and eat. Lots of unique shops and whilst we were there they had a fiesta on the Sunday in the park - great experience.

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
I am pleased to learn you enjoyed our location and walk-ability to Old Town. Sorry about the AC being noisy, just let us know about any issue and we will do our best to take care of it to your satisfaction. Thanks for being our guest.

"Great choice for last minute plans"

5
User 25/09/2019

Booked last minute for a wedding i was barely able to make. I looked for the vlosest place to my event. It turned out to be a really easy to find and a nice place for any kind of visit! Also the different take on a hotel breakfast is much appreciated.

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
Happy you made it to ABQ for the wedding, and that we made your visit all the better. Thanks for the review.

"My stay at BW Plus Rio Grande Inn"

5
cathtx2019, Arlington, Texas 24/09/2019

I thoroughly enjoyed my stay at the BW Plus Rio Grande Hotel! The entire staff were all very friendly and helpful ! A big plus was the shuttle service that would pick you up and take you two designated destinations . The only suggestion I would make is that they need to add microwaves to the room .

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
We appreciate your business and the kind review. Never hesitate to let us know if we can do anything to make your stay better while you are here as our guest. We do have microwaves available upon request.

"Good Value for the money"

5
User 23/09/2019

Best Western Rio Grande Inn is a niece place to stay . breakfast is good. There is always coffee and cold water and fresh fruit in the lobby for the taking. The rooms are comfortable and the shuttle bus takes you where you want to go

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
Happy to learn you had a good visit. Thanks for your business and the review.

"Good rooms in great location but poor service "

3
Satyajit_Borah, Guwahati, India 23/09/2019

Location wise a good choice, the old town is close by, surrounded by many eateries, and many attractions including the pickup points for city tours and Sandia tramway are at walking distance. The hotel offers good spacious rooms with outstanding quality of linens. But the housekeeping service is very poor. Request over the intercom is recorded, not responded; but I failed to get any response even after two recording requests. No idea about the culinary as we preferred to try in the nearby choices of fabulous Mexican and Italian restaurants. Moreover I was told that the hotel does not offer a breakfast buffet.

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
Thanks for your review. I am not sure how you requested service for housekeeping, we do not have an intercom service. If you call the front desk by dialing 0 and ask for something from housekeeping we should respond immediately. I am so sorry that there was an issue. We appreciate your business.

"Hotel restaurant was excellent!"

5
Steve R, Tacoma, United States 18/09/2019

After a long day of walking, I decided by default to eat at the hotel restaurant and I was very pleasantly surprised to be treated to a great meal (I had the burrito) at a more than fair price. The staff who served me (Trent, Irie, and Nakayla) were friendly, responsive and generally just made my stay here a lot more homey. I can't forget Michael at the desk either, who was the same way.

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
The compliments for all our team members are greatly appreciated, and shared. Please come back to stay with us again.

"Perfect set up"

5
rojobarnes, Battle Ground, Washington 18/09/2019

Wow. This is an excellent Best Western. The breakfast is not the standard continental breakfast. They actually cook for you . Pancakes eggs ham coffee. There is an excellent Mexican restaurant attached to the hotel.

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
Happy to learn you were impressed with breakfast. Thanks for the kind review, and your business.

"Great Choice"

5
User 15/09/2019

Great choice for a hotel. Well located. Having a free shuttle to various places was a big plus. Desk personnel extremely helpful with anything that was needed and they were always pleasant while doing so.

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
So happy to learn that the front desk team treated you right, and that you took advantage of our shuttle service. We hope that you will be back to stay with us again.

"Quick review"

4
User 12/09/2019

The hotel was clean, the staff were pleasant, and the bed was comfortable. The morning after my stay I met Cynthia, one of the staff, in the hall and she was like a little ray of sunshine. I would definitely consider staying here again.

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
Thanks for staying with us. I am happy that Cynthia made a positive difference in your visit. I will share your compliment with her.

"Friendly staff and good breakfast"

4
125sherrim, Stockton, Iowa 09/09/2019

The front desk was very friendly at check-in. We appreciate the hospitality. The rooms had nice southwest decor and were clean. The breakfast vouchers for use in the attached restaurant were a nice touch. It's good to have a sit-down breakfast served by wait staff instead of the typical breakfast buffet you get at most Best Westerns. We have stayed at this property several times, and have never been disappointed.

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
Thanks for your loyalty to our hotel. We appreciate you and the kind review. Until the next time.

"Old Fashioned Hospitality"

5
User 08/09/2019

The hotel is older, but in great shape. I love the seating area by the pool. Sitting there in the evening and getting to know the other travels is one of the best parts of the hotel. The food at the hotel restaurant is very good and the complimentary breakfast is the best I have ever had at a Best Western. The staff is well trained and helpful. I stay at this hotel every time I travel to Albuquerque.

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
We truly appreciate your kind words and your business. We hope to see you again when you are in Albuquerque.

"Very nice hotel with friendly staff"

5
User 07/09/2019

We stayed one night before flying out. The rooms were nice and clean, and the staff was very friendly and cheerful, with special mention to Seve, who helped us get reed of some books we didn't need. Thanks!

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
Thanks for recognizing Seve, he is our director of housekeeping as well. We appreciate your review and your business.

"Pet friendly "

4
DebbieY58, Oklahoma 05/09/2019

Tile floors!! It was great to see lovely wood grain tile floors, perfect for pets!! We arrived shortly after check in time, our room was on the first floor, next to an exit. The room was super clean (although there was a slight cleaning solution smell). It was an older hotel, but had been refurbished with a modern vibe. It was spacious enough that we could set up the pen for our little corgis, with plenty of room to walk around it. It was quiet at night. The staff was great, super friendly! The hotel was within walking distance to Old Town and sone great restaurants. The only reason I gave four stars instead of five was because it had a lack of green space for the pets to relieve themselves. My husband had to walk a few blocks away. There was a small patch (about the size of a dining room table top) of astro turf, but it had been used a lot by other dogs, and our girls wouldn't use it. Breakfast is not included and pricey- we opted for the star bucks across the street. We would stay here again!

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
Thank you for the kind review and feedback on our dog area, DebbieY58. We are glad that you enjoyed your stay. Safe Travels. Anthony, Director of Sales

"Best Hotel in Albuquerque!"

5
riverrush, Dallas, Texas 04/09/2019

We fell in love with this hotel! So much character and cute decor. The staff was very friendly and accommodating. The room was well laid out and large. The bed and pillows were very comfortable and clean. We were just passing through so it was a little late, but luckily their restaurant Wild Avocado was still open and serving. Friendly staff there too! And the food was delicious! So spicy and special to New Mexico. We're always driving to California so this will be a regular stop for us.

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
Thank you for the kind review, riverrush. We truly hope that you will become a long time customer. Safe Travels. Anthony, Director of Sales

"Great Hotel, Great Location"

5
User 03/09/2019

Had no problems. It's affordable and close to the things we like to do. The breakfast is basic, but real and good. Not just a continental job. While it seemed full when we were last there, it wasn't noisy. The downside is the fitness center is not open early.

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
Thank you for the kind review and feedback about the restaurant and fitness room, HappyCoder. Safe Travels. Anthony, Director of Sales

"Bar in the hotel"

5
User 03/09/2019

I spent a couple hours in the bar. The bartender “Celisa” was very friendly and attentive to all the guests. The hotel is conveniently located off of I-49. This was my 3rd time at this hotel and bar. I'm sure I'll be back on my trip to NM.

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
Thank you for the kind review and kind words about Celisa, Dale F. Safe Travels. Anthony, Director of Sales

"Convenient"

5
kathybarden, Mesa, Arizona 01/09/2019

Right off I-40. Couldn't have been more convenient. Lounge is great, open till 11pm. Bartender very friendly. We saw lots of pets but never heard any of them and our room was right next to two dogs. Room was spacious. We had a wonderful experience.

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
Thank you for the kind review, kathybarden. I am glad to read that you received a good night's rest. Safe Travels. Anthony, Director of Sales

"Great Stay!"

5
Robert B, Uncasville, Connecticut 26/08/2019

Everything about my stay here was great! Front desk, restaurant and lounge staff were all excellent. Rooms (whole property) clean, well-maintained. Outstanding breakfasts. Great stay - will definitely make this my go-to hotel for Albuquerque!

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
We are happy to be your home away from home! It will be our pleasure to welcome you back. Safe travels.

"Good night's sleep"

5
User 24/08/2019

From check-in to checout, it could not have gone any better. Good and friendly service from staff. It was a good experience. BW is a good place to stay and at reasonable prices. Oh, and it helps when you have a military discount.

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
I am happy to learn our team made a good impression. Thanks for the kind review and your business.

"Great hotel "

4
OHIOKIM1968, New Springfield, Ohio 24/08/2019

We were just passing through needing good night sleep from Nevada to ohio. Hotel is an older hotel but well kept very clean comfortable beds and a great complimentary breakfast. Thank you!! I was also very pleased there's security all over hotel and a security shack in parking lot.

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
Happy to learn that you enjoyed your visit with us. We look forward to your next visit.

"Great Stay in New Mexico"

5
lordsoec, San Bernardino, California 23/08/2019

My wife and I stayed over 5 dayys and had a wonderful time. the Hotel staff were very attentive and professional yet made you feel right at home. You can't go wrong staying at the Best Western Rio Grande

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
We hope to welcome you back when you are next in the area. Thanks so much for being our guest.

"Great Location and Price"

5
Yujen15, Arcadia, California 22/08/2019

On the road trip crossing 12 states and stayed on night here. The location is close to old town Albuquerque. The BW App only mentioned on-site restaurant and did not offer complimentary breakfast like other locations; however, the hotel did offer breakfast coupons for the on-site restaurant. It turned out the coupons were good for the breakfast anyway. They were made to order instead of all you can eat. We did not expect anything so it became a surprise. :)

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
Happy to learn that we were a good stop on your road trip. Thanks for being our guest, we hope that you will return to stay with us again. Safe travels.

"Convenient location and friendly staff"

4
leonlafreniere, Escondido, California 22/08/2019

Spent one night at this BW in Albuquerque. We arrived about 9:30PM. The bar and restaurant are open until 11PM. It was taco Tuesday and we got a half dozen small tacos for ~$3. The bartender was very friendly, helpful and entertaining. The room was clean and comfortable. The next morning we had a great breakfast which was included in our rate. I had the breakfast burrito and my wife had the avocado toast. Both were freshly made and quite good. The waiter was attentive and took good care of us. All in all a very good experience at a reasonable price.

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
Delighted to hear you had a good visit. Thanks for mentioning Celisa in the lounge, and your waiter the next morning. We hope to see you again.

"Restaurant"

5
User 19/08/2019

Ryan a server in the restaurant was very friendly, helpful and professional. In fact the included menu breakfast was very good and convenient. All of the service was excellent. On another note, we chose the hotel because it is pet friendly and that worked out well.

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
We are happy you had a good visit. I will share your compliment for Ryan with him. Thanks for recognizing our service team in the restaurant.

"Family Road Trip"

4
Allisonspring, Asheville, North Carolina 17/08/2019

Stayed for one night on our road trip out west to be close to Old Town. This was a very clean Best Western in a very good travel location that gave great access to I40 as well as Old Town. The decorations were beautiful and the rooms very clean. I enjoyed the water in the lobby that allowed me to fill my container that had fruit added to it for flavoring. I would recommend this Best Western.

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
We appreciate your recommendation. Thanks so much for staying with us. Safe travels.

"Very Fine"

5
Ppoupore, Clyde, Texas 13/08/2019

This Best Western Plus is very convenient to Interstate 40. The facilities are attractive, fresh, clean and well maintained. The beds were comfortable and the room spacious enough for all our suitcases.

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
Thanks for your kind review. I am happy you enjoyed your visit with us. We hope you will return to stay with us again when in our area.

"Vacation"

5
User 12/08/2019

The staff at the Rio Grand are awesome. The waiter Johnathan at the restaurant was great. The room was very comfortable and clean. My only complaint was taking the luggage on the cart into the elevator. The luggage cart was too long for the narrow elevator. I later notice that they had smaller carts.

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
Yes, we do have small luggage carts as well. You can always ask us for assistance with luggage as well. Thanks so much for naming Jonathan in the restaurant for his service, and for complimenting our clean team. We value your business and thank you for being our guest.

"Great place to stay"

5
tormagneh2019, Aarhus, Denmark 11/08/2019

Really enjoyed our stay here. Friendly and service minded staff, always doing their best to find solutions. Good value for your money. Close to Old Town, within walking distance. Even though the gym is small, it has everything you need.

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
We appreciate your business and the kind review for our team and hotel. We hope that you will be back.

"Excellent Hotel"

5
JandDatOCD, Cork, Ireland 08/08/2019

We stayed in this hotel during a two night visit to Albuquerque. It was a very good experience and we would highly recommend this hotel. On arrival to the airport we rang the hotel and within minutes the hotel shuttle arrived. The young lady driving the shuttle and the front desk staff were really friendly. The hotel is very well maintained and the room was very nice, clean and well decorated. We had drinks at the bar both nights and the first night we were served by a very polite young man and the second night by a very friendly lady. Overall this was a very pleasant stay.

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
Thanks for being our guest. Happy to hear that Deon and Celisa in the lounge were accommodating.Your recommendation is very important to us.

"Good place to stay"

4
User 03/08/2019

Our room was fine. We were on the freeway side but the sound proofing was pretty good. The highlight was having breakfasts in the lobby restaurant. Jonathan was an exceptional server, so personable and efficient. Kudos to him!

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
Thanks for staying with us, and for recognizing Jonathan. I will pass along to him, with my thanks. We hope to welcome you back when next in the area.

"Attempted Auto Thief In Front Parking Area With No Cameras"

2
Deanna H, Sachse, Texas 02/08/2019

Do not park your car in the 3 unmarked parking spots in front of the pool near Aspen Avenue. After the attempted break in, Rebecca, the manager, told us that these parking spots in front of the pool do not have a camera. She said only the back parking lot and the front door driveway have cameras. Our auto's front driver side door lock was drilled out. We are still waiting for the part to come in. Total bill for the lock replacement may exceed $415. When I asked Rebecca if we would be compensated for the price of our room on the night of the attempted break in. She shook her head "no". I immediately called Best Western Loyalty Club Customer Service and reported the incident. After I spoke with the customer service representive, Rebecca told me she had misunderstood and yes she would deduct the room price from our credit card and let us off the hook for the 2nd night as well. I was totally unaware that Albuquerque is the #1 city in the US for auto thefts. I did not know that until I goggled Albuquerque's crime stats after the attempted break in. I did think something was strange about this Best Western when Zak the young man who checked me in questioned me about my credit card having my husband's name on it instead of mine. Zak was cold as ice staring at me as he informed me that my husband who was waiting for me in the car would have to come in and produce his picture ID. We have traveled a lot and stayed in many hotels thru out the years. I have always checked us in using my husband's credit card. This is the first time in 40 years I have ever been treated as if I had a stolen credit card in my possession. Now, after the attempted auto theft I am guessing the front desk staff has been told to look out for any possible crime clues such as an older retired woman checking in with her husband's credit. And, yes, we have the same last name and I did produce my picture ID along with the credit card. In addition to Zak, the front desk gate keeper, there was an incident with a rude, thoughtless employee. The luggage carts are way too big to be able to easily get into the elevators or the back door from the back parking lot. My husband was struggling to try to get the large luggage cart into a small elevator. This young male employee excused himself to get past us and never even slowed downed or offered to help. Would I stay at this Best Western again? Absolutely not. Excluding the car theft, the staff here are probably the rudest I have ever encountered.

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
Again, we are so sorry that you did not have a good experience with us. We will use your feedback to do better.

"Family Reunion"

5
User 01/08/2019

Loved our stay at Best Western Rio Grande! It has so much to offer. The pool was great!The property was immaculate in so many ways. Housekeeping did a wonderful job, as well as reservation specialists. Kayla took our reservations and she was wonderful to work with. The very best part of our stay was the breakfast vouchers that we used at the Wild Avocado. The breakfast choices were great, and our server Jonathan was the very best server! He was courteous, friendly, and always got our large family's orders correct. A special "thank you" to Jonathan. If you prefer to stay at a property that knows the true meaning of "customer service", you won't find a better place than this. Kudos to management, and the very best staff!

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
Jonathan and Kayhla will be happy to receive your kind words for them. Thanks for recognizing housekeeping as well. We appreciate your feedback and hope your family will consider meeting here again!

"Our stay at the Best Western Plus Rio Grande Inn"

4
User 01/08/2019

Our rooms was very clean and each day the cleaning crew did a great job....it was nice to have our beds made so nicely and clean towels always without having to ask for them. The employees were very friendly and helpful. One waiter was particularly nice, efficient and friendly - his name is Jonathan. He did an outstanding job waiting on our big group each morning. Some in our group actually requested him. The food was very good as well. This hotel really helped make our visit to Albuquerque especially nice.

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
Terrific, we are happy to hear you had an all around good visit. Thanks for the praise for Jonathan. I will share with him. We appreciate your kind review, and business.

"Old Town Albuquerque Best Western"

4
phb299, Snohomish, Washington 31/07/2019

Great location, easy to find within walking distance the Old Town of Albuquerque. The BW itself is a modern, well maintained hotel/motel with a pool and an excellent restaurant a half a block south. The staff is friendly and courteous without being smothering. It is my preferred place of lodging when visiting Albuquerque.

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
Thanks for your loyalty. We appreciate the review and look forward to your next visit.

"reuion"

5
User 31/07/2019

Handicap accessiable. Room was good. The resturant was exceptional, with the service given by Jonathan. The facilities of pool and pub were outstanding. The front desk was very helpful with every need.

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
Your kudos for our team will be shared with them. We value your business and are happy you had a good experience with us.

"Great service provided by"

5
User 31/07/2019

Christine! The food was great and again so was the service. The food also came out in a timely manner. If im ever in the area again, this is my go to spot. Please take care of her as well as she took care of us!

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
I will share your compliments with the Chef and Christine. Thanks for staying with us!

"Nice accomodations and friendly staff"

5
User 18/07/2019

The hotel was very convenient to I40 and to Old Town Albuquerque. Our room was spacious and clean. During breakfast in the hotel dining room our friendly waitress, Christine L, asked about our travels and provided suggestions of “things to do” during our visit. She not only made a recommendation to consider the AT&SF Tour ABQ, but went out of her way to find a brochure for us. This was all followed by great service during our breakfast.

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
I am happy to hear that Christine made your stay with us that much better. I will share the compliment with her. Thanks for being our guest. We hope that you will be back to stay with us again.

"Amazing!"

5
User 16/07/2019

This is a great hotel. Super nice and clean, staff were really friendly and helpful. I highly suggest this hotel. The bathrooms were clean, the beds were comfortable, the room was large and roomy, and the pool was a great temperature, along with the hot tub.

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
Your recommendation is truly appreciated and "amazing". Thanks so much.

"Comfy. Super clean, fresh, friendly"

5
RockHaulinDoll, Santa Fe 14/07/2019

I love this place. From start to finish, a great value. Good food, pool was heaven, bar was cute, even decent salsa!! I have stayed here b4, I will stay here again. This was a perfect end to 2 weeks w my daughter and her very early flight back home. Thanks

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
Thanks for returning to stay with us. We look forward to welcoming you back.

"Very pleasant staff. Nice accomodations"

5
User 13/07/2019

The main staff and the accomodations were very nice. I wished for more parking spaces every evening I returned. I do not recomend eating in the lower level pub/restaurant. My hot food was cold, overcooked and took way too long to be delivered. My soda was horrible and flat. When I told the disinterested waiter, he said they could remake my order. I declined, paid, and left as I did not wish to wait and wait again!

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
I apologize that our restaurant service was not up to par. I do use your feedback to help us improve, and will share with our team. Thanks for being our guest and for the review.

"Got it All"

5
Steve C, Toledo, Washington 12/07/2019

GREAT Hotel! Super nice, super comfortable and a GREAT restaurant! We got in late and the sugar sweet lady at the desk still got us our requested first floor room. (The only time of 6 nights we got ground floor, despite requesting it every night.) and since we were in late we wanted quick and easy, and its only 5 bucks to get room service from the restaurant. We got our dinner and loved it! And really enjoyed the breakfast as well. REALLY good restaurant pushes this already good Hotel into great! Add on to that GREAT staff,...and you got the place to stay out of a lot of options in the A.B.Q.

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
We are so happy you enjoyed your visit. Thanks for the compliments for staff. We hope to see you again.

"Tired"

3
Kate O, Colorado Springs, United States 06/07/2019

Spent one night at this place traveling through Albuquerque. There is a decent restaurant attached to the hotel. Room was fine, bed was fine; bathroom was small but ok except for the toilet paper roll holder which kept falling out of the wall when in use. Listened to a dog barking in an adjacent room all night long. Had the AC running all night long trying to drown out the dog barking. Definitely not a restful stop.

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
I apologize there was a dog barking near your room and that this disrupted your rest. Please let us know when there is a problem. We will do our best to resolve it to your satisfaction. Thanks for being our guest.

"Good place to stay "

4
Dotty003, Bexhill-on-Sea, United Kingdom 05/07/2019

We stayed here for one night. Check in was excellent, very helpful & informative receptionist. Our room was very clean, comfortable bed and pillows. Also plenty of room. The pool was clean & inviting & we had a lovely swim. There is a shuttle bus to local amenities, we took it to the Old town Plaza but walked back. We had a drink in the bar, very friendly bar staff. Breakfast was good, table service and complimentary. All in all we'd recommend staying here.

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
Your recommendation is greatly appreciated. Thanks for being our guest.

"Disgusting"

1
lexmotor633, Harrodsburg, Kentucky 03/07/2019

First off, I need to say that I have been a Best Western customer for a very long time. Up until recently, I wouldn't stay anywhere else. Unfortunately there have been a few experiences that have been changing my opinion of the brand....worst of which has been the stay at this hotel. The entrance to the parking lot was very confusing. I was driving a truck pulling a horse trailer and when I pulled in, the hotel shuttle was parked at a very odd angle in front of the door leaving barely enough room for anyone to get past. The elevators did not feel as though they were air conditioned. They were very small and only two or three could fit with minimal luggage. The bathroom was a very odd L shaped layout, the toilet was halfway under the counter and not very user friendly. The lighting in the room was awful. The room was abnormally dark. Upon entrance to the room, the air conditioning was turned off and the temperature was oppressive. Once turned on the room took hours to cool. Worst of all though....there was BLOOD on the door that seperated our room from the adjoining room....there were three blood spots (that I could see) on the face of the door....I took a photo. I regret not saying anything about the blood, but by the time we got to the hotel, got settled and were climbing into bed, it was only then that I saw it and we were so exhausted from the road that we just wanted to sleep and then get out. I expect better from Best Western and I definitely expect better from anywhere that I am paying over $100 a night to stay.

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
I am very sorry that awe did not provide you with a good experience. I will follow up on you comments regarding the room and take care of any issues. Your feedback is appreciated and used to help us do better.

"Good stay"

4
User 02/07/2019

Very cute hotel, lots of pretty details all over. Breakfast was great, it's a sit down instead of continental and they give you a $7 voucher. Shout out to Christine for being an awesome server! Will be back.

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
Thanks for the nice review and for recognizing Christine in the restaurant. We look forward to your return.

"Road trip Utah , Nevada, California and Sedona. "

3
JR224, Chillicothe, Missouri 30/06/2019

We were on our way home and decided to stop here. The place had very good ratings. We loved everything about it except the hot tub. We decided to take a soak before bed. After we were in it we noticed that there wasn't any chlorine smell and the water was low and not very clean. On my way home I started itching. I doctored my self up with over the counter medications for a couple of day but symptoms got much worse and I had get a shot plus medication. I'm still not any better and will need to go back. Doctor thinks I caught something from the hot tub. Hope to cure soon. I would recommend this place but worn not to swim or hot tub it.

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
I am sorry to learn that you have been ill. We will check the hot tub now. It is checked several times, and test results for chemicals and temperature logged daily. Chemicals are added as required. Because of your comments we will consider draining it and starting over. This is something we do on a regular basis. I hope that you are feeling better now. Thanks for letting us know. I am happy that you enjoyed the rest of your visit.

"Good place to stay, safe! But high prices in Albuquerque!"

5
Jay L, Chandler, Arizona 29/06/2019

I read a lot of reviews of the hotels around Alb, NM and it seems there are a lot of issues with the hotels here in this area, unless you want to pay over $300 a night. This place was pricey in itself (not over 300 but close) and considering everything it had I'd say we were paying more for the security than anything else. I mean, this place is no 5 diamond AAA hotel, not even 4 diamond. We'd been on the road for almost 2 weeks and have stayed in a lot of hotels that cost a lot less than this place and were just as nice. I'm not giving a negative review to the quality of the hotel, just the value...which seems to run in line with the area unless you want to deal with the homeless. If you'll notice I did rate it excellent because it checks off all my boxes. Good AC, good bed, quiet rooms, good breakfast, plenty of parking. Good fitness center. The staff was very friendly. Just can't get over the price I had to pay for this place knowing how much I paid on average for the same thing along the way. Not the hotel's fault, I'm sure but in summary if you want a nice clean comfy safe place to stay be prepared to pay for it. This place will fit the bill!

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
I am happy to learn that you enjoyed your visit. Your review is important to us. Thanks for being our guest.

"The Best in the West."

5
User 29/06/2019

At the Best Western a cherry atmosphere and a smile go a long way. My stay was very comfortable, the room was clean and the staff went above and beyond to accommodate me. I highly recommend the Best Western Hotel.

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
Thanks so much for your kind review. We hope to welcome you back soon. Safe travels.

"Great hotel within walking distance of Old Town?"

5
JILL W, MISHAWAKA, IN 27/06/2019

Wonderful experience at this hotel from checkin to checkout! Lydia and Abigail were very helpful regarding the hotel, the area, and the Best Western rewards program which after joining, we received vouchers for breakfast! Very nice amenity! Our room was spacious, clean, nicely decorated and very comfortable. The pool and hot tub were wonderful-it was hot during our visit so it was nice to have the pool. Breakfast was very good. They even supply a grab and go bag in the morning if you leave early. The bag consisted of juice, a muffin, yogurt, and an apple. Perfect! What a great idea!. We will continue to look for Best Westerns on our travels.

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
So happy to learn you had a great experience. Thanks for recognizing the reception team. We look forward to your next visit.

"Good Pet Friendly Hotel"

4
NightCrane, Las Cruces, New Mexico 27/06/2019

Stayed with our dog. They have specific pet friendly rooms (need to pre-reserve one) They have nice non-carpeted floors which allow these rooms to stay clean and scent free despite numerous pets having spent the night previously. My dog did not go into a sniffing frenzy as she is apt to do in carpeted pet-friendly rooms. Rooms have easy access to outdoor dog comfort area - at least mine was on the first floor, near to the best exit to use for the dog walking area. Also there is a nice neighborhood for a longer dog walk just behind the hotel.

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
Thanks for your kind review. I am happy that you had a good visit. We hope you will be back.

"Go somewhere else"

1
Trail60105873067, Yucca, Arizona 26/06/2019

The place is noisy. Right next to the freeway. The so called quiet room we got was next to the entrance and vending machine that was stocked at 3:30 am After 3 hrs with the maintenance guy in our bathroom the drain still didn't work and we were offered a lesser room with no refunds . The breakfast vouchers were not accepted by the restaurant, we had to eat elsewhere. Not impressed. Last time for this place. I skipped all Best Westerns rest of trip

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
I apologize that we did not provide you with a good experience as is our goal. I will follow up on your comments and we will work to do better.

"neat hotel and restaurant"

5
s3production, Whittier, California 19/06/2019

day 2 of road trip and we stayed here after all day on road having a place to eat right there just made it SOOO much easier quiet room , clean place , right off freeway great restaurant , very nice restaurant staff what more could one ask for

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
Thank you so much! I will share your compliments with the restaurant team. We hope that you will be back to visit with us again.

"Very nice place"

4
285scotte, Discovery Bay, United States 18/06/2019

We just went 777 mile on a motorcycle and booked a room here. This place was clean, easy to get to - off route 66/ I-40, and had a restaurant in hotel. Park was a little crowded as hotel was full. Room was nice and bed very comfortable. Breakfast WAS VERY GOOD AND A GREAT START TO THE DAY.

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
We are delighted to learn that you had a good experience. Safe travels on your trek. Thanks for staying with us.

"Staff were very friendly and responsive"

5
User 17/06/2019

Although we only stayed one night--and we arrived after 10 p.m.--we were impressed with the friendliness and responsiveness of the staff at the reception desk and in the restaurant. They made it easy for us to relax after dealing with airports, car rentals, and figuring out the freeway system.

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
We value your business. I will share your compliments with our team. Safe travels.

"Saved the day"

5
User 17/06/2019

We are moving cross country and had to quickly find a another hotel after the first one we booked was below subpar. We were able to book a room, check in, and get settled in for the evening within an hour. When we checked in, our pups were given treats from the front desk. Our experience was so amazing, and definitely what we needed after a long drive from Oklahoma. We all slept so well and we were ready to tackle the day with another long drive.

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
We are happy you were happy! Good luck with your moving adventure.

"A real bargain!"

5
User 14/06/2019

I was coming to New Mexico for a work conference and decided to extend my stay and bring the family. The location of the conference was pricey so I booked the personal portion of our stay here. We did not have a car as we arrived via plane. This hotel was excellent! Free shuttle service to the nearby tourist locations. Free pick up from the airport and/or train station. New Mexico Rail Runner allowed us to explore Sante Fe. Joined the Best Western rewards program and was surprised upon check in that they then provided free cooked hot breakfast. You can pick from several options on the menu. I absolutely LOVED this place!

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
We are delighted that you enjoyed your visit. Please come back to stay with us again. Thanks for the kind review.

"My new favorite Albuquerque hotel"

4
propwash05, Phoenix, Arizona 13/06/2019

This was my first stay at BW Rio Grande, and I was pleasantly surprised at how nice it was compared to other BW hotels I've stayed at across the US. The biggest plus for me was the restaurant/bar located in the hotel itself - so great to be able to relax with a libation (or two) and food after driving all day and not having to leave the premises. The Rio Grande allows you to take drinks and food either to your room, poolside or to the pleasant outdoor courtyard that's perfect for socializing. My room was nicely decorated, very clean, towels were big and fluffy and the bed was comfortable. I enjoyed good New Mexican beer and food in the bar. Kudos to Deon, the efficient weekend bartender, who greeted everyone with a smile and had a friendly conversation with all of the patrons. Another plus is a private fenced parking lot - limited access to outsiders at night with good security and lighting. Although I didn't take advantage of the service, they have a free shuttle to Old Town - very convenient. No complaints, really, it was a great stay and it will be my choice of hotel when I'm back in Albuquerque.

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
Wonderful, we look forward to welcoming you back. Thanks so much for your business and the kind review.

"Home away from home"

5
User 12/06/2019

When ever I come to Albuquerque I stay at Rio Grande Best Western Hotel. The food is good and reasonable and the service is great and it's in a great location. Everyone is so attentive to your needs and wants.

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
I will share your compliments with our team. Thanks for being our guest. Until the next time.

"New Mexico"

5
Stephanie S, Bakersfield, California 11/06/2019

Nice place right off the freeway. Clean rooms clean property super convenient restaurant with bar, quiet place nice staff, beds a little hard but it didnt bother my husband ... cant really complain about it at all!!

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
We appreciate your kind review and your business. Thank you.

"Great place to stay"

5
User 10/06/2019

Great place, Isn't too big or too small. Free Breakfast is great. Soon after we got into our room the room above us flooded and the ceiling game down in our bathroom shower! But we were in a new room in 5 minutes. The response was awesome.

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
Thanks for your understanding with the bathroom problem. We are so sorry about that. We look forward to your next visit.

"great experience"

4
User 05/06/2019

didnt give 5 stars only bc the bed was too hard. It made my back achy. other than that, the hotel is beautiful, super clean, and the staff was awesome. they also have a free shuttle service to local attractions and the airport which was perfect for me since i am solo without a car.

Rebecca P, Manager at Best Western Plus Rio Grande Inn, responded to this review
Thank you for the kind review, acujen71. Our mattresses are fairly new and firm. I am sorry that you did not get a good night's rest but happy that we exceeded your expectations in other ways. Safe travels. Anthony-Director of Sales

"You get what you pay for!"

5
User 04/06/2019

Excellent customer service! Clean rooms. Great breakfast options off the menu. Make sure to ask the receptionist about the Green Vouchers to obtain the $7 free credit towards your breakfast. I would definitely stay here again & again.... I love it.

Rebecca P, Manager at Best Western Plus Rio Grande Inn, responded to this review
Thank you for the kind review, Hilda H. I am glad to read that you enjoyed our breakfast options and that our staff provided great customer service. Safe travels. Anthony-Director of Sales

"Vacation"

5
User 04/06/2019

This hotel is very convenient to the freeway and very clean. The beds are very comfy. My husband slept all night for the first time in a week. The staff was very nice and always greeted you when you came in. The restaurant was very nice . And you get free parking.

Rebecca P, Manager at Best Western Plus Rio Grande Inn, responded to this review
Thank you for the kind review, Traveler60937039461. I am glad to read that your family got a good night's rest. Safe travels. Anthony-Director of Sales

"Just one issue"

3
clevetraveler2017, Cleveland, Ohio 04/06/2019

I stayed here for a long weekend in May. It was my first time in the city. I flew into the airport and was picked up by the hotel's free shuttle. The driver was very friendly and nice. Got to the hotel several hours before check in and was given a room immediately. Again, the desk clerks were very friendly. The room was very clean and a decent size. The bed was good and I slept well here. The water pressure in the bathroom was good, but the pipes were loud. They would shake when the neighbors used their water. I went to the pool the first afternoon. The pool area was nice and and towels were provided. The water had some debris in it, but I think it was just because it was a very windy day there are trees nearby. Otherwise, the area was very pleasant. I went to the bar on Friday and the bartender was extremely nice. Recommended drinks and food.....there was a singer in the bar and free chips and salsa. I had a burger and was not thrilled with it....it was a frozen patty and not made from fresh meat. The location of the hotel was great.....I was able to walk into Old Town and they provide the free shuttle for other places. On Saturday evening I again went to the bar.....I had eaten in Old Town but wanted a nightcap. There was a different bartender....he too was nice, but he was overwhelmed. A tour group had checked in and he couldn't keep up. The hotel needs to add another bartender for nights when they know there are groups staying in the hotel. Sounds pretty good so far, right? So now for the one issue, and sorry it is one I just can't get past. I had free breakfast included with my stay. The food was okay.....nothing I would rave about, but passable. The problem was one waitress. She had MAJOR allergies or a cold. She was constantly sniffing quite loudly.....even when she was behind in the kitchen you could hear her. I wanted to offer her a box of kleenex. It was disgusting to say the least. She would do this while she was delivering your food at the table. I mentioned this to the front desk manager and he said someone else had also told him about this ( you could hear her at the front desk), but she was there the next day doing the same thing. This is just unacceptable......I know people have allergies, but they shouldn't be around food. The hotel needs to address this issue.....it was the only problem with the hotel.

Rebecca P, Manager at Best Western Plus Rio Grande Inn, responded to this review
Thank you for the extensive review, clevetraveler2017. I am sorry to read about your breakfast experience and will speak to our F&B Director about it. Safe travels. Anthony-Director of Sales

"Excellent location"

5
janetG2239JY, Fordingbridge, United Kingdom 02/06/2019

Situated near the old town, this hotel gives you access to anything you may need. However if you want too go further there is a free shuttle to the airport and various other attractions on the way, we used it to go to and from the zoo. The rooms are nice, and also clean, but what made the stay for us was the staff who were really helpful and enthusiastic, giving us various little tips. I must mention Abigail, who was quite new, but was really bubbly and went out of her way to help. There is some sort of happy hour in the bar, and in the corner of reception there is a brightly painted cupboard which is a book exchange, and also houses brochures for local attractions

Rebecca P, Manager at Best Western Plus Rio Grande Inn, responded to this review
Thank you for the kind review, janetG2239JY. I am sure that everyone will appreciate all of your helpful tips. Safe travels. Anthony-Director of Sales

"V Nice older Hotel BW Plus"

4
AlinerX2, North Myrtle Beach, South Carolina 30/05/2019

We have stayed here before and returned bc we like it. While it is not a new hotel, it has a great pool and fitness center and everything is very clean. There is a restaurant attached, not sure if it is included - it was for us bc we frequent Best Westerns.

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
We are so happy to read that you're a repeat customer. Thank you for the kind words, AlinerX2. Safe travels. Anthony V. Director of Sales

"Visit to Alburquerque"

5
jester92126, San Diego, California 30/05/2019

My wife and I were visiting New Mexico/Albuquerque for the first time. We stayed at the BW Rio Grande for the first 3 days of our trip. The hotel's proximity to Old Town and the freeway were a plus. The hotel was clean and all the staff we met were professional, friendly and welcoming. The only draw back was we arrived very late (2am) due to airline scheduling and this first night in my opinon should have been pro-rated instead of charged full price. This is corporate greed at it's finest. Other than that we enjoyed our stay and our visit to New Mexico

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
I am happy that you enjoyed your visit. Thanks for being our guest.

"Nice Motel Great Breakfast"

4
User 29/05/2019

We try to stay at BW properties when we travel. We find them consistent and the BW Rewards programis generous. This motel was conveniently located, had a comfortable clean room and the pool area was nice. The breakfast was clearly a step above most BW properties we have used. Numerous choices and very tasty.

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
Your loyalty to our brand is most appreciated. We are happy you enjoyed your visit in Albuquerque.

"Cross country trip"

5
TONY A, Paso Robles, California, USA 28/05/2019

One stop, this was the best BW that we have stayed, lounge and restuarant all in one and the staff and service was great. You don't need to leave the property, it was relaxing while traveling cross country.

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
I am so happy to learn that you had a good experience with us and enjoyed our food and beverage services. Thanks for the kind review and your business.

"Disorganized mess"

2
User 28/05/2019

Restaurant was disorganized, waitstaff didn't seem to know their job very well. Couldn't get waited on, that night couldn't get room service. Went down to get food myself, took forever they were not busy and it was cold.

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
I am very sorry that your experience with room service was not good. I do appreciate the feedback and will follow up to find out what went wrong on our end. Thanks for your review. I apologize for the inconvenience.

"By Albuquerque Old Town"

4
Martha S, Lone Tree, Colorado 20/05/2019

This is a nice quiet hotel within walking distance of historic Old Town Albuquerque. We've stayed here twice on our travels farther south and have had nice stays each time. The staff was friendly and the rooms were fine.

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
Thanks for returning to stay with us. Your loyalty is valued. We look forward to your next visit.

"Loud Interstate noise."

3
Suzahn H, Clovis, NM, United States 20/05/2019

This property is right next to the interstate. If your a light sleeper this is not the place for you. I asked upon check in for a room away from the interstate and was told it would cost $15 per night extra to move to the other side of the building. There are breakfast vouchers for the restaurant attached. The vouchers were never offered upon check in. Only received them when I asked for them. Restaurant is nice and the vouchers do cover a nice breakfast. Rooms were clean and nice. Housekeeping staff was friendly.

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
Thanks for your kind feedback. I am happy that you did enjoy breakfast and your room. We appreciate your business and hope you will be back to stay with us again.

"Good customer service."

5
Bgilli29, Overland Park, Kansas 20/05/2019

We stayed at the hotel for 3 days. Check-in was easy and very friendly. We had a small issue with our room and had maintenance come immediately. You receive a voucher for breakfast at the restaurant at the hotel. Breakfast was very good and again great customer service. The waitress did a good job even though she was very busy. Pool and hot tub were also good. We used it two of the days that we were there. Our only issue with the room is the air conditioner ran almost constantly and was kind of loud. If you turned it off the room got stuffy but other than that it was a nice stay.

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
Thanks for your valuable feedback. We appreciate your business and look forward to your next visit.

"Albuquerque's best"

5
Damien M, Kansas City, United States 19/05/2019

This is my go to place in Abq. I have never been disappointed. The restaurant is very good, and there is a nice bar. The rooms are beautifully decorated and comfortable. The pool and hot tub area is very nice.This is an older property, but super clean and well maintained and the staff is super friendly and helpful.! Ask for a room facing the pool on an upper floor to avoid the traffic noise and get a nice view of the mountains. I found the beds to be too soft for comfort.

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
Thanks so much for your loyalty. You are appreciated. Until your next visit.

"Hotel is so accommodating"

5
mjpphd, Norcross, Georgia, United States 18/05/2019

Had a lovely stay at the Best Western. They havee a shuttle Service that picks you up at the airport, and will transport you anywhere - Old Town. The zoo, the Art museum. Entertainment in the bar Thursday night. Restaurants nearby and food in hotel eas good. Nice pool. STAFF ARE VERY ACCOMODATING

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
We appreciate your business and the kind review. We look forward to your next visit.

"Nice Location "

4
ca_lanatravels, Carefree, Arizona 16/05/2019

Fantastic service, nice location (near Old Town) & voucher for breakfast had a wonderful selection to choose from. Close to Interstate so room overlooking pool ideal. Comfortable beds too! Staff very friendly & helpful too.

"Restaurant was terrific"

5
User 16/05/2019

Our server christine was super attentive to our needs while dining 2 days. Food was delicious and plentiful. Highly reccomend the avocado toast dish. ask for christine! Traveling for business as I do this is such a welcome retreat

"Only 10 minutes from airport"

3
Karana190, Brisbane, Australia 14/05/2019

We stayed here after a wonderful tour of some of the US national parks. Unfortunately we were put in the very end room right next to the freeway and as we like to have fresh air when sleeping we left the window open, but had to shut it due to the traffic noise. Even with the window shut it was very noisy and I could not sleep. We did not make use of any of the hotel facilities as we had to leave by 4am to catch our flight out. Staff were friendly and helpful and the room and bed was comfortable.

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
Thanks for your feedback. We appreciate your business.

"Typical 1980's decore."

3
User 11/05/2019

Older property that could use updating the rooms. Bed's matteress was lower in the middle and could use a replacement. Lighting needs updating as it is dim and makes reading at night very difficult. With LED's you can have decent brightness without using a lot of power. Small bathroom with poor lighting also. On the plus side there was a bathmat for the tub (no grab bars) and 2 suitcase stands. Sodas from the vending machine was priced competitively and free ice is avaiable. Many TV stations to choose from. WiFi is free and is fairly fast. The hot breakfast in the resturant was good along with the service. Drink prices were good in the bar. There is plenty of parking and it is only a few blocks from the Old Town section (easy walk).

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
Thanks for your feedback. We just updated our rooms last year! Sorry to learn you don't like the style and consider it dated. We appreciate the good feedback on other amenities, including breakfast and the lounge.

"Very nice, but..."

4
User 09/05/2019

The hotel was perfectly located for our visit with family. It was clean, nicely furnished and the staff was personable and friendly. It was a very busy weekend which may explain why we had two minor glitches. First glitch - no one warned us that the parking gate would be locked in the evening. We ended up driving around a bit to locate the only open entrance after dark. Second glitch - no one warned us that the complimentary breakfast did not include beverages and was limited to a different menu. Not a huge deal but our free breakfast ended up costing twenty dollars! As mentioned by others, the location is the big plus here. Rooms were spacious and surprisingly quiet for the number of guests in the hotel. We will come again.

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
We are happy you had a good visit with us. We do lock the side entrances to the hotel in the evening, but the main entrance is open at all times. I apologize this caused an inconvenience. Thanks for staying with us.

"Ok for quick overnight, no long stay"

4
Raretravelo, Woodstock, Georgia 08/05/2019

We just needed a room overnight for 8-10 hrs, booking was easy (room cheaper online than calling hotel). Desk clerk was indifferent didn't even look up at me after initial hello. My fault in not verifying but no free breakfast, there is a restaurant that is quite on expensive side for breakfast. Room was nice and comfy, bathroom very oddly shaped and hard to get to tub and watch your head when standing up from toilet (towel rack right in front of it). Toilet paper, as usual, like sand paper. Ok for quick overnight, no long stay

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
We value your feedback and do use it to help direct our improvement efforts. Thanks for being our guest.

"Wonderful staff and amenities!"

4
PASTAKITTY, Jefferson City, Missouri 06/05/2019

We stayed here 3 nights and though 'just a 3 star hotel' we were so impressed with all the staff at this place. The front desk people were always ready to help you in anyway. We needed their shuttle many times and were graciously driven and picked up to the airport, train station and Old Town, The restaurant adjacent to the lobby area has a wonderful breakfast featuring a 'voucher' one but more options are offered. We had dinner there one evening and were very pleased with the service and the meal.

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
Thanks so much for your positive feedback. We are happy you had a good experience with us.

"Nice hotel with easy access to town and amenities"

5
Tim0260, Pleasant Hill, California 03/05/2019

Enjoyed my stat at the Best Western Plus Rio Grande Inn. The property is clean and well managed. The rooms were spotless. The bar and resturant were very good. Also had a free shuttle to the airport. Overall a great experience.

"Great hotel having a bad day."

4
geraldt475, Silver Spring, Maryland 02/05/2019

Nice relaxing hotel with great amenities in a great location. We have stayed at this hotel several times before but this experience had issues (curt front desk, slow restaurant service and inconsistent wifi). We will be back and hope that this was an aberration.

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
Thanks for the feedback, we are always working to do our best. Thanks for your willingness to come back based on previous experiences. Your loyalty is important to us.

"Visit to Old Town"

5
User 02/05/2019

Excellent location for Old Town and not far from airport. Accommodations and decor are appropriate for a hotel in New Mexico. Staff are very helpful. We had excellent service in the dining room from Christine L and Ryan - food is good too.

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
We are happy you had a good visit. Thanks for recognizing Christine and Ryan in the restaurant. I will share your comments with them and with the kitchen team. Thanks for being our guest and for the kind review.

"Great"

5
asdzaa_sindoa, Shiprock, New Mexico 30/04/2019

Rooms were great and clean. Food in the restaurant was good. They had food specials a few days of the week in the bar in the PM. Food in the bar was also good. Staff was friendly. One of the treadmills in the fitness room had a button or two that was not there but could still be used other than that the fitness room is great. The location of the hotel is great, near I-40 and other great restaurants and places to visit. I definitely plan to return. Also love that the breakfast is more than the usual hotel breakfast line up offered at most hotels.

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
Thanks for your kind feedback for our team and food and beverage outlets. The treadmill has been repaired. We value your business and hope that you will be back to stay with us again.

"nice for short stay"

4
OnAir46881621766, Kingman, Arizona 29/04/2019

room was very nice and comfortable for sleepng but not for spending time, too small. beds were firm, how we like them. bathroom was tiny and awkward. small bfast menu, need to stick to more basic, or add buffett

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
We appreciate your feedback. Thanks for being our guest.

"Much more than we could have expected"

5
222shirleyh, Lac du Flambeau, Wisconsin 22/04/2019

Hotel easy on and off the highway Hotel was a surprise that it had a bar and restaurant. Rooms extremely clean. Bar and restaurant as well. Staff is above and beyond. BEAUTIFUL washcloth duck on the bed. They should sell these as patrons would be interested. Went to te bar and was graciously greeted by Bartender (which is a total amount of respect) Celisa who recommended a wine that I totally now love. Dinner was a Mexican combo which was delicious. Trent was a wonderful waiter. When we left we were greeted with cookies that I thought would be with coffee in the morning but are gone. Maybe should be sold. Delicious!!!!!!!!!!!!!!!

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
We are all happy to read your very kind words for our team. Thanks especially for complimenting Trent and Celisa. We value your business and hope that you will be back to stay with us again when in the area. Happy travels.

"Amazingly Wonderful!!"

5
Bonnie C, Regina, Canada 21/04/2019

This place is super clean and very comfortable. Everything was in perfect working condition! The restaurant was the best we have had at a Best Western to date anywhere! The staff is friendly, Happy and eager to please! Love this place! We highly recommend it!!

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
Thanks for complimenting our restaurant team and the staff in general. We hope to welcome you back when you are next in the area.

"Location, location, location"

5
Kathryn1956, Prescott, Arizona 21/04/2019

If you want a reasonable priced hotel near Old Town, then this is the place. Older hotel but very clean, quiet and staff very friendly. Cynthia had our room sparkling!! They have a full service restaurant so the breakfast selections were great....absolutely would stay here again.

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
Thanks so much for recognizing Cynthia in our housekeeping department. I will share your compliment with her. We look forward to your return. Your business is important to us. Thank you.

"Wonderful"

5
User 21/04/2019

Truly enjoyed our stay here. Right off the freeway, but noise wasn't a factor. Very convenient and clean! The beds are very comfortable. The pillows were perfect and the bathroom was roomy, clean and filled with great amenities.

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
Thanks for your kind review. We appreciate it and your business.

"A great place to stay."

5
Culture36739238995, Cheyenne, Wyoming 21/04/2019

The lobby, restaurant and rooms were very clean. Great amenities too. We used the free shuttle to get to and from attractions. Excellent staff. Good options for breakfast and dinner. We had a wonderful stay for a very reasonable cost.

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
We are delighted that you had a good experience with us, and found us to be good value. We hope to welcome you back.

"Best place we stayed at on our trip."

5
cjhMidwestCity_OK, Oklahoma City, Oklahoma 18/04/2019

Enjoyed our quick stay at this hotel. It was right off I-40. They had great food from their restaurant. You get a voucher for breakfast which doesn't cover everything but it was very good and different. They had a couple of nice picnic tables outside at the back which my daughter took advantage of because she smokes and had a pleasant place to sit. Bed very comfortable, rooms clean. They also had a bar at this hotel but we didn't have time to check it out. Staff very friendly and helpful.

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
We appreciate your compliments for our team and hotel. Thanks for staying with us. Happy travels.

"Nice Night on the Road"

4
EZWash, Moses Lake, Washington 15/04/2019

Pulled in just after dark from a tough drive from Kansas. Good choice. Quiet room overlooking the pool and an attached restaurant. Price of hotel included a $7 voucher for breakfast and a menu with several options pegged at that price. Well maintained with the usual stuff, plus a good bed. We'd stay again.

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
We are happy to learn you will be back. Thanks so much for the kind review.

"Quick trip to Albuquerque"

4
User 15/04/2019

This hotel is located right off I-40, near Old Town; quick freeway drive from the airport. The staff was friendly, and both check in and check out went quick. The room we had was a standard double queen room-145; somewhat dated and had a slight "damp" smell to it. We noticed the smell each time we entered the room, but got used to it. The room was quiet; for being as close to the freeway as it was. The lounge closes at 10 pm. The airport shuttle has limited hours. Overall, decent place for the $$. The breakfast is not a buffet, rather you get a voucher for a sit down breakfast with a limited amount, but adequate options. Kurig coffee in rooms.

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
Thanks for the feedback. We hope that you will be back to stay with us again.

"No buffet breakfast"

4
plfkgf, Calgary, Canada 13/04/2019

Unlike most Best Western hotels, this one does not have a buffet breakfast where you can choose from a variety of breakfast foods. Instead we were given a menu where we could order one breakfast meal. Since some of the items were Mexican food which I am not used to eating for breakfast, it limited what you could order. You were only allowed one beverage so could not have coffee and juice. The room was nice and there were Navajo carvings on the elevator walls to remind you where you were.

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
Thanks for your feedback. The breakfast vouchers actually do come with a small juice and coffee, tea or soda. I am happy that you liked your room and the decor.

"Bent over backward to make our stay a pleasant one"

5
jjoeandjoan, Teaneck, N.J. 13/04/2019

We arrived jet=lagged after a 4 hour delay in our flight. They comped us for a drink and breakfast. We were put into an upgraded room. Although Road Scholar paid for a lower-cost room, they let us stay in our premium room. Their shuttle was a big plus.

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
We are happy to learn that you had a good visit with us. Thanks for the kind words.

"Got charged double for one night"

1
Garry T, Gallup, New Mexico 12/04/2019

Had a reservation for March 30-April 2 but wanted to check in on March 28. Called the hotel direct and they said it would not be a problem and made no mention of an price increase for that night. When I checked there was no mention of a price increase. When I was getting ready to leave on the 2nd checked my bill on line and saw a charge for Thursday for over $200. I called the front desk who connected me to some salesperson. He informed me the hotel was nearly full that night so they increased the rates and that I signed a paper at check in. I explained I spoke to 3 different people and no one told me of an increase. Oh well was his response. I have stayed here at least 9 nights this year but will never spend another night at this hotel.

"Best Western Plus"

5
Seaside00785231829, Claremore, Oklahoma 08/04/2019

I really liked this hotel because they offer a free shuttle to certain attractions around town and within a mile of the hotel! This was helpful because I didn't have a car. The rooms are really great for the price too. They don't offer free breakfast unless you're a rewards member though so make sure to sign up for that!

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
Happy to learn that shuttle service was a good value to you. Thanks for the kind words for your experience with us. We hope that you will be back to stay with us again.

"Lucky to get last room, not as good as other BW motels"

4
photobug429, Kensington, Maryland 06/04/2019

We were fortunate to get the last room, but it was on the 4th floor. It was a challenge to get the luggage cart on the elevator. It did not fit unless turned at an angle. It appeared the room was not vacuumed since we found tape and a penny on the floor and a piece of tape on a chair. We were provided vouchers for breakfast. The fruit bread was delicious. The oatmeal was runny and when I mentioned it, our server offered to replace it with dry cereal. That was much appreciated. We also had dinner at the motel in the lovely dining room. We were satisfied with our meals—a salad and salmon. All the staff people were friendly and helpful. There was a noise in our bathroom and it ran constantly. It did not appear to be an exhaust fan. Fortunately, it did not affect our sleep. The price was high for what we got, but Friday's always seem to be higher.

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
Your feedback is appreciated and used to help us improve. Thanks for the kind words for the restaurant. We do value your business and hope that you will consider staying with us again.

"Complementary shuttle and awesome restaurant: Would definitely stay here again!"

5
User 04/04/2019

I highly recommend this hotel. I stayed here a couple nights for a friend's wedding. My favorite aspect about this hotel is the very convenient shuttle that rather than only take guests to and from the airport, it takes guests to nearby attractions, including the zoo; Old Town; and more! My husband and I really appreciated this service because rather than using a taxi, Uber, or Lyft, the hotel's complementary shuttle was able to take us to where we wanted. All we had to do was tell the hotel that we wanted to go to the zoo and a shuttle took us there and when we wanted to return to the hotel, all I had to do was call the hotel and we were picked up quickly. In addition to the complementary shuttle service, the restaurant served very good food. Our room came with breakfast vouchers, which included a variety of delicious options. I recommend the breakfast burrito with green chili. The pancakes were good as well. You could also order more options with an extra cost. Dinner was also served at the restaurant with a wide selection of choices. My husband had the fajitas and I had tamales with green chili, which we would both gladly eat again and recommend to you. We also went into the hot tub, which was in a secluded gated area that you needed your room card to access. The swimming pool was in the same building. The hot tub was very relaxing and open all day until 10 p.m. Next time we visit Albuquerque, I would definitely investigate staying here again before any other options.

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
We look forward to your next visit. Thanks so much for the thoughtful and complete review. Your recommendations are appreciated.

"Kick Up Your Heals!"

5
998dorothyh, Apple Valley, United States 04/04/2019

Great Best Western and located perfectly in the middle of Albuquerque off the I-40 and within walking distance to Historic Old Town. Great food located on the premises too at the restaurant called the Wild Avocado. Do yourself a big favor and have a bowl of the New Mexico chicken soup. Yummy!

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
We are happy that you had a good experience with us in Old Town and at our restaurant Wild Avocado. Thanks for being our guest.

"Great access to Old Town"

3
User 04/04/2019

This dog friendly hotel has a wonderful little restaurant featuring an engaged staff, particularly Christine L., that made breakfast a pleasure each day. Book direct with the hotel to get the breakfast vouchers, otherwise compare your quoted rate from booking sites to know if you're actually saving any money.

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
Thanks for your kind review and the compliment for Christine. We appreciate your business and hope that you will be back to stay with us again.

"What a pleasure"

4
User 02/04/2019

Just returned home from a visit to Alburquerque for a conference. Totally enjoyed my stay at the Rio Grande Inn! The staff was welcoming and helpful - all of them from the front desk, the restaurant and Jonathan in the morning- he is Very good!, to Veronica who took such good care of my room and needs, the woman who got me a glass of wine on Sunday night after a long day, and the wonderful shuttle drivers. I asked one of the staff why they thought that everyone was just so nice and and she said because of the great management. You don't hear that often! So, thank you management for a great stay! Will be back in area next year so will visit again.

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
We all are appreciative of your feedback. I will be sure to share with everyone. Thanks so much for being our guest.

"Great service, great food, and great accommodations"

5
dad10402017, Fort Wayne, Indiana 31/03/2019

A “shout out” to people who made our visit: Christina L., Trent, Jonathan, Irie, Ryan, Francia, Jazmyn, Dominic, Juanita, Zach, Cynthia, Seve, Manuela, Cilesia, and Misty. Food is great: breakfasts are delicious and from a diversified menu; lunches and dinners are from same menu; again diversified and moderately priced. Rooms are comfortable and New Mexican-flavored Features: shuttle service to and pick-ups from spots in Albuquerque; $7 vouchers for breakast items or special menu for breakfast. Steve Sullivan

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
Thanks for the very complete shout out to our team members. We really, really appreciate your kind words. I will make sure they all see this. We look forward to your return!

"Very nice in ABQ"

4
User 28/03/2019

Great staff, very good food and original menu choices. Hot tub and pool nice options. Pet friendly. Good location, sometimes you don't know when staying right off the highway in Albuquerque. Security was good, parking lot is fenced. I would stay here again!

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
Happy to learn that you enjoyed the restaurant and other facilities, and felt safe. We hope to welcome you back.

"an enjoyable stay"

4
User 28/03/2019

the facilities were clean and in repair...the attached restaurant was convenient and served good food...Especially the breakfast included with the stay and served to us by Christina L, who professionally and pleasantly served us the delicious breakfast.

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
Thanks for the kind feedback. I will share your compliment with Christine.

"Nice place"

4
randyrA8210SY, San Bernardino, California 27/03/2019

The bed was comfortable, the room was decorated very nicely as was the whole hotel. The staff was very friendly and pleasant. We ate dinner at the restaurant which was okay but our steaks were dry and over cooked. We also ate breakfast which was very good. Our two servers, Ryan for dinner and Jonathon for breakfast were very good, both were very attentive and very courteous. Overall, this was a nice place to stay and I would recommend it.

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
Thanks for your feedback and for the compliments for Jon and Ryan. We appreciate your comments and use them to improve.

"Comfortable Room for weary travelers"

4
FUNDEB1, Mendota Heights, Minnesota 27/03/2019

We were delighted to have a comfortable clean and quiet room. It was an added bonus to have luggage racks to carry our suitcases to our room on the 3rd floor ! Very accessible to freeway, Old Town and Starbucks !

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
Happy to learn you enjoyed your visit. Come back and see us again.

"great waitress"

4
User 25/03/2019

Christine L in the restaurant was the best waitress I've had there. She was very warm and welcoming and paid attention to every detail. She went out of her way to provide a bag for the water bottles I ordered.

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
I am happy to learn that Christine made a positive impression. Thanks for recognizing her. I will share this with her and provide my thanks.

"Wonderful Wonderful "

4
WilliamB474, Lynchburg, Virginia 22/03/2019

This spot had several things I like. It was in a good location, near I-40. The beds were excellent. The place was clean, and the staff was good. My only surprise was that I had purchased this through Expedia and because of that had to pay for breakfast, which was not a big deal.

"Great time in Albuquerque :-)"

5
Carol N, Pittsburgh, Pennsylvania, United States 21/03/2019

This property is very central to Old Towne, the airport, and both major highways. The staff was very friendly and helpful. We were in the lounge for some time every night. Celisa the bartender is a rock star. She is amazing. On 2 of the nights they had entertainment, which was super. You are also given a $7.00 per person per day voucher that can be used in the restaurant or bar which was a really nice feature. The only negative the walls are very thin and we could hear toilets being flushed, dogs barking and showers being run plus Rio Grande Blvd. is very busy, lots of noisy motorcycles.

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
We appreciate the feedback. Thanks so, so much for recognizing Celisa, our bartender extraordinaire. We hope that you will be back to stay with us again.

"Frozen Stay"

1
Global54926311789, Oshkosh, Wisconsin 19/03/2019

There was a problem with the heat in our room. We were told there was not another room available so we asked for extra blankets twice and never got them so we froze. We were so cold we actually had to put on extra clothes and finally our coats. It was miserable and I feel like we were robbed for the amount we paid.

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
I am sorry to learn that there was a problem with the heat. I will find out why the blankets were not delivered, and we will do better in communicating internally. I have applied a credit to your room charge for the inconvenience. Thanks for letting me know about the issue, I will follow up so our team can do better.

"Very nice Best Western Hotel"

4
75darlenem, Denver, Colorado 19/03/2019

Very convenient location with a restaurant (and nearby restaurants). Best Western always a good value! This one is a bit noisier than some because of proximity to highway, and bathroom was on the small side, but you can't beat the cleanliness, value and overall experience. Definitely recommend.

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
Happy to learn you found your room to be clean and that the overall experience was to your liking. Ask us for a room facing the pool next time you stay with us.

"We loved the hotel"

5
User 18/03/2019

This was our first time at Best Western at this location, but we had stayed in one at Dumas, Texas and two nights at Santa Fe, so we were confident it would be a good stay. We arrived and front desk lady was very nice and provided guidance as to were to take the kids to have a good time. Breakfast was delicious. Overall, we loved our stay at Best Western Plus.

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
Happy to learn that you had a good visit with us. Your business is appreciated, and your kind review valued. Thank you.

"Location is everything"

3
User 15/03/2019

We stayed at this hotel for a night 5 days ago. Great room on the 4th floor. Spotless. Everything worked. For this visit, we drew room 135. Not a good location. No bathroom fan or at least one that worked. The bathroom floor tile looked dirty and the grout was filthy as were the edges of the bathtub. In the room, the corner with a lamp and chair needed serious vacuuming. Carpet pretty grimy. Finally, the Keurig didn't work. Turned on but didn't heat or brew. Obviously, this room could use some tender loving care. Great hotel. This room does not reflect the overall quality.

"Getaway holiday to where the weather and scenery are beautiful."

5
User 12/03/2019

The room was comfortable and nicely decorated. The staff was extremely hard working and helpful. The free breakfast vouchers allowed for an exceptional experience in a lovely dining room with real China, silverware and linen napkins. Our waitress, Christine L. was a super star! She made us feel like we were her special guests!

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
Happy to know you enjoyed the breakfast experience, especially the service provide by Christine. Thanks for being our guest, we hope to see you here again.

"Stay Here or just leave town"

5
User 08/03/2019

Great location, nearby restaurants and breweries, WiFi is high-quality, restaurant is great for breakfast. Speedy check-in/check-out, staff and crew really care. Fitful sleep, but I think that was me and not the comfort of the bed or noise or something else.

"Nice and friendly "

4
jackson591, Metamora, Illinois, United States 06/03/2019

Easy to find and close to Old Town. Never found a surly staffer. Very very clean. Only minor gripe was those overfilled foamish pillows. Makes for a sore neck. And that's why, says my wife, I should bring along a pillow like she does.

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
Thanks for your kind review. We do place a variety of pillows with different firmness on each bed. I will check to make sure this room has different types. We appreciate your business.

"Great people and great bargain"

5
Jim M, Madison, Wisconsin 05/03/2019

Wunnerful property, well siutatated and very affordable. Call out to housekeeper Veronica who crafted a duck out of a towel on our bed! And in the restaurant, Christine L, gave superb service, laughed at my jokes and made us want to see her again tomorrow at breakfast. Well done. We will be back,

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
Thanks so much for recognizing Veronica and Christine. I will share your compliment and provide my thanks. We value your kind words, and look forward to your next visit.

"This Best Western has the BEST Value!"

5
Shessmarter, Palatine, Illinois 05/03/2019

This is our second stay here at the Rio Grande and it was as wonderful as last years. The staff is very attentive to your needs. The have a great hot breakfast made to order from a selection of 9 offerings. Great location near Old Albuquerque.

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
So happy you returned to stay with us, and that you enjoyed your stay once again. Thank you.

"Great place for room with a dog"

4
User 04/03/2019

We stopped on our way to AZ -- had our dog on this trip, so needed a hotel that was pet friendly. Was great for this purpose, and right on I-40, across the street from Starbucks! Unfortunately we had 3 small children in the room above us who ran and screamed all night - and yes very thin floor. Did not sleep well, but our bpooch sure did!

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
Thanks for staying with us. Sorry about the noise. Please don't hesitate to let us know, we can help with this. We do appreciate the kind review.

"Inviting decor and welcoming staff."

5
User 28/02/2019

We experienced great local travel tips from the happy hour bar waitress on two different evenings and consistently excellent table service at breakfast in the hotel restaurant from Christine and another waiter.

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
Thanks for recognizing Celisa in the lounge and Christine in the restaurant. I will pass your compliments along to them. Thanks for being our guest and for the kind review.

"Perfection in everything!"

5
Freedom26487499797, Sunrise, Florida 28/02/2019

The hotel was great, had security roaming at night to make sure everything was safe. The staff was amazing, the beds were super comfortable, and the breakfast options were awesome. The restaurant had some of the best Mexican food I've ever had, and I got to try New Mexican green Chile! Overall great experience, as for every best western I've stayed at. (And I'm not being paid to say this, but if they wanna start then I'd be happy to start! Haha)

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
We are thrilled that you enjoyed your experience and our authentic NM food. Your sincere compliment for our team is appreciated. We hope to welcome you back.

"Great Stay"

5
User 25/02/2019

My wife and I were very satisfied with our stay. Clean and odor-free rooms are very important to us and this hotel provided that. We appreciated the wood-look vinyl floors in the rooms that were not only nice looking, but very practical for minimizing odors and allergens. The shower had great water pressure. The staff was exceptional, providing great customer service at both check-in and check-out, as well as in the restaurant. The breakfast was really good, with a nice variety of tasty items to choose from. I really liked the breakfast burrito. We highly recommend this hotel.

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
Thanks for sharing your positive comments about your visit with us. We are so happy you enjoyed your stay and hope that you will be back with us again.

"Clean, comfortable, friendly"

5
Cecilia T, Mexicali, Mexico 22/02/2019

I was in the hotel for a couple of days for a conference; they offer shuttle service to and from your destination and include delicious breakfast. The room was clean and very comfortable; the staff was very welcoming and friendly- great stay!

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
Thanks for staying with us during your conference. We appreciate your business and the kind review. Come back to stay with us again when you are not working!

"Excellent ABQ!"

5
User 20/02/2019

We were both so satisfied with the room; bed and pillows very comfortable; clean! Bathroom area was the perfect size. We appreciate the room being so accommodating. Our room was on the southwest area, second floor and it was perfect

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
We are delighted to learn that you enjoyed our local decor and found the room to be comfortable. We value your kind review.

"Great Stay!"

5
mufallikim, Deming, New Mexico 19/02/2019

I was in Albequereque for 6 days for a conference at the Indian Pueblo Cultural Center. The staff here was friendly and efficient. My room was very clean with plenty of amenities. I enjoyed the free breakfast and it was usually a toss up between the breakfast burrito with bacon [add on] and the One Eyed Jack-bacon, egg, and a pancake. The shuttle to and from the airport and to the local sights was such a great service!! Thank you to Leslie, Ryan, Ire, and all the other staff. Keep up the good work!!

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
We sincerely appreciate the kind review and the compliments for our team members and the food. Thanks for being our guest. We hope that you will be back one day.

"Wild Avocado Restaurant"

4
Dixie K, Rockville, Indiana 19/02/2019

Christine was our server at the on-site restaurant--the Wild Avocado. She was charming and efficient plus the food was good too. I ate both an evening meal and breakfast there.After a long day of driving it was great to have a delicous restaurant so handy.

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
We are so happy that the service and cuisine at Wild Avocado fit the bill for you. Thanks for recognizing Christine. I will share this with her, and provide my thanks.

"I love the Best Western Rio Grande"

5
User 18/02/2019

We live 90 minutes from ABQ, so when we have business dinners, or late night shows or just need some time in the "big city" - we stay at this hotel. The staff is professional and very friendly. The free breakfast is in a real restaurant, where the wait staff are very accommodating and kind. I have a lot of dietary issues, and they are always patient and make sure to give me the best breakfast!

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
We are so happy that you select our hotel for your time in the city. Your loyalty and this very kind review are greatly appreciated. Thank you.

"Great facility for overnight stay!"

5
User 13/02/2019

The room was very clean and was stocked with everything necessary. All the staff were polite and the conjoined restaurant was delicious and had great service. The pool/hot tub facility was well kept. Overall was a great stay!

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
Thanks for the kind review and your business. We appreciate it and hope that you will return to stay with us again.

"Favorite"

5
christad453, Cape Coral, Florida 13/02/2019

Just love this BW handmade detailed western furniture in the room and to go with that a beautiful horse picture on the wall. Very clean and a nice square table with 2 chairs. The bathrooms again, very clean, lots of big towels and great soap. The front desk was very accommodating and printed out the directions as to where we wanted to go to.

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
We are happy you like our place. Thanks for the kind words and your business. We look forward to welcoming you back.

"Nice hotel"

5
X9337GUkens, mpls, United States 13/02/2019

We stayed 2 nights here in Mid Feb. the hotel is very comfortable the staff was very nice, The room was clean and quiet. We spent a little time in the lounge and the experience was very good. the food was also good

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
We truly appreciate your kind words for our team and the food and beverage operations. Thanks for being our guest. We hope to see you again.

"Great location close to Old Town ABQ and the Bio Park Aquarium | Botanical Gardens!"

5
G N, Regina 09/02/2019

We loved our visit to Albuquerque, this was our first time here. Easy access to get on and off I 40 and plenty of parking. The location of the hotel is nice, a quick walk to Old Town Albuquerque. We also walked to the Bio Aquarium and Botanical garden in about 15 minutes. The hotel offers free hourly shuttle service to this location which is a nice bonus so one does not have to drive! There are several very nice restaurants close by.... recommend the St. Claire just next store and the Church Street Cafe for authentic South Western dining. The Wild Avocado Cork and Tap restaurant in the hotel features South Western decor and has a nice comfortable feel to it. We only had breakfast here which was really good. A special thanks to our waitress Christine L who introduced us to Carne Adovado which is now my new fave side dish. A big thanks to the cooks and kitchen staff who are often forgotten in reviews. We will return! Thanks Best Western and all the RIO Grande staff!

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
Thanks for returning to stay with us. I am glad that you like the location and have explored many of our nearby treasures Thanks for the kind words for Christine and the Carne Adovado burrito. We look forward to your next visit.

"Road Trip Review"

5
User 07/02/2019

Excellent location (beside highway near old town), excellent facilities (restaurant, bar), nice people, comfortable well-serviced rooms, good parking, great rates - what more could a traveler want ?...

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
So happy you had a good visit. Thanks for your nice review and the business. You are appreciated.

"Perfect Place"

5
User 06/02/2019

We chose this hotel because the location is perfect for exploring the area. It is located near everything of interest. The hotel was clean and comfortable. The staff was wonderful from check-in to cleaning. The breakfast was outstanding. Our waitress Christine L was so kind very morning. She greeted us and got our coffee right away! It was a wonderful way to wake up.

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
I will share your compliment with Christine. Thanks for recognizing her and the breakfast experience. We hope you will be back to stay with us again.

"Great hotel for pets"

5
Happiness68006865088, Prescott, Arizona 01/02/2019

I stayed with 2 dogs in the room and it was very nice. They had a dog bed provided for my pets. The decor was updated and modern. The beds were comfortable and clean. Even though we were off I 40, there wasn't any traffic noise in our room. What a wonderful experience!

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
We are delighted to learn that you had a good experience with us. Please remember us when next in the area. Safe travels.

"Love this Hotel"

5
gramma885, Perkinsfield 29/01/2019

We have stayed at this hotel 3 times. It is very convenient to the highway. Easy off and on. The staff are always friendly and professional. Very clean and quiet even though it is very close to the highway.

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
We appreciate your repeat business and the kind review. We look forward to your next visit. Thank you.

"Nice Hotel"

4
shnpan, Birmingham, Alabama 21/01/2019

This hotel is near "Old Town" Albuquerque. The check in was easy with Lesley. She noticed that we were Platinum Reward members so she offered us an upgrade to a larger room with a pool view. Being winter, the pool was covered by a large inflated tent. As there was a wind storm the night we were there, the tent was deflated by the morning. Our check out with Alison was also easy. Breakfast was served in the hotel restaurant. The service was very slow, even though there were only a few in the restaurant. The breakfast was ordered from a limited menu. The eggs were bland, the potatoes were under cooked, the corn muffin was dry but the bacon was good.

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
Thanks for your feedback and for recognizing Allison and Lesley at reception. I will pass along the compliments to them. We appreciate your business and use this to help us improve.

"Clean and Friendly"

5
Scenic03269034192, Arrington, Tennessee 14/01/2019

Clean, Safe-ish and Friendly.The only real complaint was the fridge did not work and there was some creepy people in the parking lot. I told staff and they sent someone to check. Parking with a trailer is a bit tough also.

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
Thanks for your feedback. We appreciate it when you let us know about any issues so we can address them while you are here as our guest. Your business is important to us.

"Shout out to maintenance and housekeeping"

5
hdngrdn, London, United Kingdom 12/01/2019

I've stayed at the Rio Grande Inn regularly for years, and always rated it very highly. This year, however, I wanted to particularly congratulate the maintenance and housekeeping teams. My stay coincided with a very big winter storm - gale force winds and heavy snow. One of the things I enjoy most about staying here, is using the swimming pool, which is under a pressurised dome. This year, the dome was entirely blown down by the very high winds: I looked out the morning after the storn and saw two maintenance guys, battling to reinflate it, and get it back up. It took them ages - in sub-zero temperatures, deep snow and high winds - and they finally managed not only to get the dome back up, but the pool area cleared up, and ready for use, by lunchtime. I couldn't have been more impressed and grateful - it really was WAY beyond the call of duty. Also, the housekeeping team are really helpfully flexible. We're often very jet-lagged when we're staying there, and consequently aren't early risers! The housekeeping team are very adaptable, and even though they've already cleaned the rest of the floor, come back to do our room later in the morning. i'm sure it's a real pain for them, but again, it makes a genuine difference to the quality of our stay. This kind of consistency and helpfulness are visible in many different contexts and makes for a really restful and enjoyable experience for guests at the Rio Grande Inn.

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
Thanks for the kind shout out for our maintenance and housekeeping teams. They are the best, I agree. We very much value your business and the compliments for our team. Thank you so much.

"Excellent Value"

4
crankshaft61, Montana 11/01/2019

Rio Grande Inn was the perfect place to stay when we wanted to explore "old town", as it's within walking distance of the historic area. A bonus is the pool and spa, which were clean and roomy. Service is excellent here, the staff does everything to make guests comfortable. If that's not all, our rate included vouchers to use for breakfast or other meals at the in house cafe/bar. Service and food in the cafe were fabulous. I can't say enough about this "gem" in old town.

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
We are thrilled to learn that you enjoyed everything about your stay with us. Thank you so much for being our guest. We hope to welcome you back when next in our area.

"Excellent value, top rate service and food"

5
User 07/01/2019

Usually restaurants attached to hotels can be risky and I can be pretty particular when it comes to food quality. Had dinner and breakfast 2 days there and could not be more pleased with quality of the food and service.

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
Thanks so much for your kudos to the restaurant team. I will share this with them and provide my thanks. We hope to welcome you back when you are next in the area.

"Convenient Location"

4
ICaballero01, Abilene, Texas 05/01/2019

This hotel is conveniently located right off I40 for the price of the room and having a restaurant located on site it was a good stay. Hotel room was super clean and housekeeping were super friendly when I asked for other items.

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
Happy to learn you enjoyed your visit and appreciated the work of our housekeeping team. Thanks for being our guest.

"Another great stay - room renovated since our stay in May 2018"

4
cd68046, Papillion, NE 03/01/2019

Due to weather in Nebraska, had to drive 16 hours in one day. Made reservations @ 9 PM by contacting the hotel directly. Reservation was accurate and room was exactly as expected - King bed, comfy chair and ottoman, desk, big screen TV, fridge and full bath. Inquired about availability of microwave in AM - arrived within 10 minutes of making request. The bedding, drapes, paint and carpet have been updated since our last stay. Stay included breakfast vouchers - chose from @ 7 options or worth $7.50(?) for ala carte options.

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
Thanks so much for staying with us again. We are grateful for your business. Happy to learn you noticed the updates. We look forward to your return.

"Like being at home away from home. Location convenient for several excursions and interests."

5
Paradise305005, negril 29/12/2018

Experience was outstanding. Everything was comfortable and clean. The staff was excellent !!! Especially: Dominic, Lesley, Zack, Chris, Irie, Johnathon, Trent, Misty, Celia, Christine. All of their attentiveness, courteousness, concern, helpfulness made each day a very positive experience..

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
Your kind words for our team members are appreciated and shared with them Thanks so much for being our guest.

"Great staff"

2
bears2012, Albuquerque, New Mexico 16/12/2018

The only good thing for me about this stay was the outstanding customer service other then that I won't spend money here again. The building was built in 1978 an really hasn't changed since then, too bad great location to build a 2018 hotel.

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
Thank you for recognizing our team for their outstanding customer service. I am very disappointed to learn that you find the building to be outdated. We have spent the past 3 years undergoing major renovations - from changing out all flooring in the hotel (from tile to carpeting), installing new mattresses, painting and redecorating the guest rooms (just waiting on our new linen package to arrive) with new art, window treatments and new upholstery for the hand crafted New Mexican furniture. The outside of the building was newly painted, and new exterior landscaping and art installed. There is much more. I understand that our decor is very local, so it is not for everyone. Thanks for your business and the kind words for our team.

"Loved this place. very clean, staff at front desk very helpful and pleasant."

4
200characters, Phoenix, Arizona 11/12/2018

Loved this place. Very clean and staff were helpful and pleasant. Pet friendly as well and gave us treats for our 2 shelties. A bit outdated but all else made up for it. Could have used a nice area out back area for dogs but we mad the small area they had work.

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
We appreciate your kind review and your business. Thank you.

"Love it!"

5
Polarbear95404, Colfax Wi 30/11/2018

Great welcome, great decor , very social bar, dog loved it, great location, staff eager to serve and seemed happy. This has become a regulr stop on our trips to Phoenix. Old town in walking distance. Nice job all around!

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
We greatly appreciate your kind words, and truly look forward to welcoming you back. Thanks for your loyalty.

"Overnight Stay was fine."

4
699susanm, Regina, Canada 26/11/2018

Room was very good and the restaurant was more than adequate. Come Breakfast was an order off the special guest menu - good food, good service. Hotel was a bit hard to find at night when unfamiliar with the city x off the interstate I25. Check in, check out were great!

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
So glad that you had a good stay with us and enjoyed the breakfast and reception. We are located just off I-40 at exit 157 A.

"International Western Music Associate vendor show"

5
warpweave, Chimayo, New Mexico 18/11/2018

We had our event at hotel Albuquerque and we enjoy staying at Best Western better. You have a secure parking lot area with cameras, gates, and lightening. The breakfast at the green Avocado restaurant is one of the best home cook breakfast then any other Best Western in town. We always enjoy are stay when we are in Albuquerque for business.

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
Thanks for staying with us and for the very kind words. Your business is appreciated and we look forward to your next stay.

"Clean but older hotel."

4
User 16/11/2018

In my opinion not a $100+ hotel. Its older with small rooms, although they are clean. The front desk employees were very nice and recommended Church Street Cafe for Southwestern dinner which was great. Tried the restaurant onsite for breakfast. One girl working the entire dining room, cold coffee, gave up and left.

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
I apologize that we did not meet your expectations. We do appreciate your comments and use them to help us improve.

"Two overnight stays, 9 days apart"

5
okie_wanderer, El Reno, Oklahoma 06/11/2018

Really enjoyed my 2 stays at the Best Western Plus Rio Grande. The lobby staff were great, professional & efficient with check in & check out, while being very friendly & polite. The location is supreme. Right off I-40 with a gas station & a Starbucks directly across the street which is great when departing. Old Town Albuquerque is an easy 10-15 minute walk along a busy street that felt safe. The rooms were very clean, quiet, and had a very pleasant southwest decor. I thought the beds were quite comfortable. As others have said, the bathroom is small, however it is well arranged with the sink angled in the corner. One thing that surprised me was maintenance & housekeeping working together in one of the rooms. Don't see that often - they're usually in each other's way! That speaks volumes about the management & their philosophy. It works & I was glad to see it. There is a restaurant & very quiet bar on premises. Dinner in the bar & breakfast both days was excellent. But, what I thought was even better was the service. The bartender & waitstaff were amazingly friendly while still being very efficient. In today's world of slow service with an attitude becoming the norm, these people were amazing. The comparison is almost startling. Do I recommend Best Western Plus Rio Grande? Yes, absolutely! I could not be more satisfied & plan on staying here anytime I'm in the Albuquerque area.

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
Your recommendation is so important to us. Thank you very much for your kind and detailed comments. We hope to welcome you back when you are next in the area.

"Terrific experience"

5
User 06/11/2018

Quick stop for one night. Very clean and comfortable. Bed extremely comfortable. Great restaurant with unique New Mexican food. Enjoyed dinner the first night and a great breakfast the next morning. Excellent price and ample parking. Easy to find off the highway and near many amenities. Very friendly and helpful staff.

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
Thanks for the kind remarks for the restaurant and your stay with us. We appreciate your business and hope that you will return to stay with us again.

"BWPlus Rio Grand"

5
William R, Seville, Ohio 06/11/2018

We enjoyed our stay at the BW Plus in Albuquerque. The room was very clean and the service was professional. The staff was friendly and the location was convenient to where we needed to go. The price was reasonable.

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
Your kind feedback is greatly appreciated. Thank you for being our guest. We hope you will be back.

"Wonderful place to stay,"

5
dorisklein, Milwaukee, Wisconsin 04/11/2018

Great location near Old Town but even more... Clean and well maintained facility, friendly and pleasant staff, great breakfast voucher deal, a nice lounge for evening refreshments. Can't say enough about the hospitality of everyone here. I highly recommend Riogrande Inn,

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
We are very happy for this kind review and that you had a good experience with us. Thanks so much.

"Overnight stay"

4
Ed P, DuBois, Pennsylvania 01/11/2018

We stayed here based on the reviews that we read. The hotel is very nice and clean. The restaurant was slow in serving and they just seemed like they were confused what needed to be done. The food was fine though.The room was good and comfortable. It was located beside the Interstate so it was a little noisy but easy to fall asleep.

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
Thanks for your review and your business. We hope to welcome you back when you are next in the area.

"Comfortable hotel, with good location near Old Town"

4
OshkoshTraveler1, Oshkosh, Wisconsin 01/11/2018

We stayed 3 nights at the BW Plus Rio Grande Inn. Our room was on the 4th floor and was fairly quiet at night for the busy location it is in, although the AC was loud, we turned it off at night. The room was clean, the bathroom was very small, but clean. We didn't find the beds very comfortable, they seemed to be at the end of their life. They give a breakfast voucher to BW rewards members, you can choose from 9 made to order breakfasts, or upgrade to other breakfasts at additional cost. I really did not enjoy the food all that much, just okay. It is an easy 10 minute or less walk to Old Town area on a busy street. There is a Starbucks and Fast food burger place across the road, but would be difficult to cross on foot, the traffic moves very fast. You would have to walk down to a traffic light and then walk back or take your car. The outdoor pool was closed for maintenance. Staff was helpful.

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
Your detailed review is appreciated. I am sorry that you did not enjoy the mattress, they are less than one year old, and a high end, commercial Serta model. Our pool is being prepared for winter usage. We take advantage of the sunny but cooler weather to do maintenance and will put a cover over the pool next week. This allows our guests to use the pool all winter. Thanks for being our guest.

"No title"

4
Adventure46630909238, Temecula, California 31/10/2018

The only problem I had was trying to find the lobby. Otherwise, the place was very well maintained and comfortable. Room size was excellent with the exception of the bathroom. The bathroom is rather small.

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
We are happy that you enjoyed your visit with us. Thanks for the review and your business. Our hope is that you will return to stay with us again.

"Do not book with GetaRoom.com"

5
Barbara B, Perroy, Switzerland 26/10/2018

this hotel is wonderful, and I highly recommend it. However, do not book through getaroom.com as they charge a super high hidden service charge. Our taxes and service charge were 44 dollars for a 108 room. Just book directly with the hotel.

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
Thanks for your kind review and the wise recommendation about booking with the hotel direct. We hope to see you again.

"Amazing Hotel Service"

5
User 26/10/2018

Best Western Rio Grande Plus made our First trip to Albuquerque totally amazing!!! Personnel in all areas of hotel were very friendly..helpful..accomodating n patient!!! Extra amenities of toothpaste razors etc really added relief to us for items forgotten! Maid service esp Cynthia were totally efficient n friendly!! Employees went out of their way to search information! Every employee displayed extreme patience w my multiple questions! Hotel Super close walking to many Tourist areas! Big Plus!Airport shuttle service/girl who picked us up Oct12..Awesome..as well as Kayhla n more!! Great Trip Thanks to BEST WESTERN RIO GRANDE!!!

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
We truly are happy to learn that you had a good experience in Albuquerque and at our hotel. Thanks so much for recognizing our team for good service. We appreciate your business and hope to welcome you back when you are next in our area.

"Great Place with Awesome Breakfast"

5
237donaldk, Fort Worth, United States 21/10/2018

This is a very unique place to stay. The hotel has a bar/restaurant in it that provides local live music, at least the night I was there. Breakfast the next morning was a real treat. It is not the normal breakfast most Best Westerns offer, but an actual sit down and order place with 9 different selections free of charge with beverages provided. Take a dollar or two with you...the wait staff is very attentive. Ten minutes from the airport. Will definitely be back when in Albuquerque.

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
We are delighted to learn that you will be back. Thanks so much for being our guest and for the nice review.

"Rio Grande"

5
raymondo459, Phoenix, Arizona 16/10/2018

WE love staying in this hotel. Right off of the freeway, we have stayed here twice in the last year during our cross-country travels. With a restaurant right in the facility one does not have to travel with the trailer to find dinner.

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
We truly appreciate your loyalty and the kind review. Thanks for being our guest.

"Very Comfortable and Spacious Room with Ample Storage Space"

5
Deborah20l8, Dallas, Texas 14/10/2018

The room was top-notch. Very clean, attractive and comfortable. Generous storage space including abundant counter space and towel racks in bathroom. Lush towels and lots of pillows. AC system worked the best I've ever experienced in a hotel. Very short walk to Old Town shops and restaurants. The only problem was noise from the next room coming through the door from the adjoining room. Also, the taste/temperature/service speed of the breakfast could be improved. The room was also very high-priced because of an event going on in town, but we were lucky to find a room at all that weekend. Overall, though, the hotel was fantastic because of comfortable room and great location.

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
I appreciate your kind feedback. We value your business and hope that you will return to stay with us again when in the area.

"A+"

5
Ann E, Las Cruces 13/10/2018

Immaculate hotel inside and out. Every employee went above and beyond. Wonderful food and service at the restaurant. The shuttle service was quick for all our trips to various sites. We can't say enough about our stay at this hotel.

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
Thank you, thank you, thank you. We very much appreciate your business and hope that you will be back to stay with us gain.

"Nice Location but needs updating"

3
wendycheryl76, Wilmington, NC 13/10/2018

Stopped by for overnight visit on way to Cali. The hotel was easy to get to from interstate and was close to Old Town which was why we chose it. The hotel was ok but it could use some updating. The only thing I would've preferred was if hotel had a regular breakfast bar instead of giving you a voucher to pick off a specific limited menu in restaurant on premises.

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
We appreciate your feedback and your business. Thanks for being our guest.

"Mayflower Tour to Albuquerque and Santa Fe"

4
rozshever7, Gainesville, Florida 11/10/2018

The staff at this hotel were superior........Jonathan in food service was most pleasant with everyone in the tour group......he was there a couple of times during breakfast and dinners and when he wasn't around people asked where he was......Wait staff in the restaurant very pleasant and accommodating.

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
We are happy to learn that you enjoyed your visit for Balloon Fiesta. Thanks for recognizing Jonathan. I will pass the compliment along to him and provide my thanks.

"Needs a Serious Update "

3
redmondrovers, oregon 11/10/2018

On our cross country trip we elected to stay at this hotel due to it's near Old Town Albuquerque. We like to walk so it's about a 15 minute walk. That's the highlight. The hotel I'd tried looking and the halls and common areas are worn. The A/C heating unit is extremely loud. The room we had was average but clean. The restaurant for breakfast is ok, but nothing special even if you opt for an upgraded meal.

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
I am disappointed to learn that we did not exceed your expectations as is our goal. We have had major updates to the hotel in the past year, and will finish with guest room updates hopefully by the end of the year. The hallway carpet is new and the common areas renovated in the past year and one half. Please never hesitate to let us know if there is a problem during your visit. We will do our best to resolve it while you are here as our guest. The ac unit will be checked to make sure we fix any issue. Thanks for your feedback.

"A Welcome Pit Stop on Route 66"

3
HRHSZH, London, United Kingdom 03/10/2018

This is the 6th hotel on our Route 66 Adventure as booked by ATI and Virgin Holidays and we were to stay 3 nights enabling us to recharge our batteries before heading onwards ho! Whilst there is a pool we didn't partake but we were jazzed it had a restaurant and bar as we had not been lucky on our trip to have such a luxury thus far. The staff were welcoming and helpful. The decor seems dated to me but it may just be the New Mexican style -lots of bright woodwork. It is easily accessible from the interstate and the rooms are clean and comfortable (always good). There were a lot of tour parties here and we are not spring chickens ourselves but we felt young at the side of them!! Unfortunately the restaurant was a disappointment. It is located just of reception and it in full view to the lobby - I felt on display!! Some sort of partitioning and ambient lighting would greatly improve this and make it more welcoming. We chose the $16 Chicken and Spanish Rice dish - it was not good and appeared to be made from reconstituted components. I was disappointed and we did not eat lunch or dinner at the hotel again. The breakfast was ok, a buffet would have been preferable as opposed to one out of a half-dozen set menu choices. I was glad of the comfortable room disappointed in the restaurant and bar.

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
I appreciate your comments and hope your traveling goes well. Thanks for recognizing our team.

"Great Staff - building could use someof that greatness"

3
Nana34, Canada 03/10/2018

The rooms need a little updating - furniture, mattresses and most of all the air conditioning that either blows and you get cold or the room gets warmer and warmer when it is off. The staff are helpful, courteous and can be humourous.

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
Thanks for the kind words for our team. Our Serta, high end, commercial grade mattresses are just 1 year old so it is disappointing to learn you did not like the new mattress. Our furniture is hand carved, solid wood from a New Mexico artisan. Let us know if there is something we might do to make your stay better. The AC thermostat can be set to the temperature of your liking and it can also be set to have the fan cycle or run continuously. We appreciate your feedback, and your business.

"BW Rio Grande Inn & Route 66"

4
Tyrone1965, Owatonna, Minnesota, USA 02/10/2018

This Hotel sits just off I 40 and is within 5 min of Route 66 and old town. Upon entry, looked to be pretty well kept property. Front desk staff was friendly. Room was warm upon entry, but a/c which was kind of loud cooled it off fairly quick. Room was nice and fresh. Beds comfy, good channel selection on tv. Fridge & microwave included. A/C only ran on hi speed. When switched to low-never changed speed, but still didn't effect our sleep. Might with light sleepers. Pool and whirlpool were nice! Made to order breakfast was great! All entries into parking lot except main were fenced off after dark which was nice. I would stay here again!

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
I am happy to learn that you will be back to stay with us again when in the area. Thanks for your kind review and your business.

"Great Location for Exploring Old Town"

4
lifterguy, Pittsburgh 01/10/2018

This Best Western is just a few blocks from Old Town Albuquerque, and provides the amenities of a full service hotel, without having to pay extra for things like parking. The hotel seemed well maintained. We had a nice room. I downgraded my rating from Excellent to Very Good because the room's AC unit made a rattling noise after it ran for a while at night, disturbing what would have otherwise been a good night's sleep.

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
Thanks for your review, please never hesitate to let us know if there is something we can do to make your stay better while you are here as our guest. We will work to resolve any issue to your satisfaction. We look forward to your next visit.

"Charming Hotel in Old Town Albuquerque ... as said on their web site."

3
Ezzerider, Christchurch, New Zealand 01/10/2018

This a is little beauty of a hotel. The location is dam near perfect for anyone doing a US road trip. The room was very comfortable, clean and a really good size. Breakfast was included ...but be warned...!!! You maybe better to pay for your breakfast as the complimentary breakfast is pretty poor. I would suggest to the management that they don't have it. We had it and left feeling hungry. We looked around and others had bigger and better meals. even the glass of orange juice was in a very small glass. Pay for the breakfast, go off the menu and you will be much better off. We were going to find another place on our 2nd morning but decided to stay. I asked for an upgrade on the meal and the waitress was bullied by the head waitress to not give us anything else. Not a good look management. HINT: If you want a good meal, go over the road to St Clair. We eat here for an evening meal and it was perfect. The wine was really great too.

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
Thanks for your review. Our breakfast program is popular and I am disappointed to learn you did not find the selections ample. We are always working to improve our services and appreciate the feedback. Thanks for being our guest.

"good Hotel"

3
melfred_20, Arizona 21/09/2018

It was a nice clean hotel. I liked how they did the breakfast. It works like a normal sit down restaurant and you just have to choice from the option they give you or i believe pay a little more and get a bigger/better option. My only complaint was we had to walk though the outside smoking to go anywhere and its really closse to the pool so sometimes you get a face full of smoke.

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
I am happy to learn that you found our hotel clean and that you liked the breakfast. Sorry that the smokers made your walk not so pleasant. We appreciate your business and hope that you will be back.

"Nice hotel, skip the restaurant"

4
User 20/09/2018

Very friendly staff. Skip the restaurant! Meals are mediocre at best. Nothing is prepared according to the menu. You can literally order the same meal two days and it's different each time. It's like the cook gives you whatever they feel like putting in your food. I stayed here a total of 20 days in August/ September 2018. My stepfather and I chose to dine elsewhere because the food is terrible. If you do dine at the hotel restaurant ask for Christine. She is fantastic and does her best to make sure you're satisfied.

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
I appreciate your feedback and apologize that there were issues with the meals in the restaurant. I will share your comments with our team and we will work to do better. Thanks for being our guest.

"Great Hotel experience"

5
User 15/09/2018

We choose Best Western because we have a small dog that travels with us. They are a wonderful staff and we continue to use them often. Room was great, outdoor patio was great parking great. Shuttle to airport and around town was so convenient.

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
Your loyalty is so appreciated. Thanks for being our guest and for the kind review. We look forward to your return.

"Above & beyond customer service."

5
r0bin323, Los Angeles, California 12/09/2018

This location has a really nice bar inside the hotel. There are 2 TV's, a full bar, tables, bar stools and free appetizers. However, the best part of this hotel and bar is the bartender, Celisa. Celisa made my experience at this hotel and bar such a wonderful experience! She was friendly, courteous, talkative and professional. Overall, Celisa provided some of the best customer service i have ever experienced and will definitely be staying at this location again because of Celisa. Thank you!

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
Celisa is a superstar. Thanks for recognizing her. We appreciate the review and your business.

"Clean & Pleasant"

5
mharcrow, Conroe, Texas 12/09/2018

We were traveling and did not know where we were going to be in the evening. Called the BW in Albuquerque. The young lady was very pleasant & helpful. When we arrived, all the staff had genuine smiles and made us feel welcome. The hotel was very clean and comfortable.It was our first stay at a BW with a full service restaurant. Very Nice! It was clean, the food was wonderful and the staff was great.

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
Thanks for trying us out. I am happy you liked our full service experience, clean rooms and helpful team members.

"Very good "

5
User 10/09/2018

Sprawling design makes for complicated internal corridors. Multiple exits to parking lots. Getting around can be confusing and signs are suboptimal. That said, rooms are spacious, beds comfortable, and bathroom facilities function well. Staff extraordinarily helpful and pleasant. Usual facilities. Breakfast served on individual plates chosen from a fairly broad menu. Worked well for us; however, details were missed: for example, specific request for very small amount of juice resulted in a full glass which was wasted, and a requested scrambled egg cane as an omelet. I can see that when busy, this could be quite a problem Still, minor glitches in s very good stay

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
Thank you for the feedback. Your comments and business are appreciated.

"Rio Grande Inn"

5
Karen6344, SAN DIEGO 09/09/2018

I stayed three nights in September recently. Was upgraded to a King size room which was large and comfortable. The hotel was quiet even with a lot of guests and their pets. Large parking lot. Wonderful location right off HWY 40. !5 minutes from airport and a few minutes from Old Town. A voucher was provided for breakfast each morning or you can order from the menu and pay a small fee.

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
I am happy to learn that you enjoyed your visit with us. Thanks for the kind review. We hope to welcome you back when you are next in our area.

"Great location"

4
Allen J, Antioch, California 06/09/2018

Great place to stay one block from a wine bar resturant. The hotel bar was outstanding we where joined by another group of Harely riders riding across country. We all where very happy to find a place that was dry and welcoming.

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
Thanks for your review. Happy, dry riding on the road.

"Great place near Old Town"

4
Mike A, London 02/09/2018

We stayed for two nights, the room was comfortable and clean and facilities good. Nice bar and separate restaurant where they serve full breakfast cooked to order. Decent pool area and plenty of parking. 15 minute walk to Old Town with plenty of eating and drinking options together with gift and boutique shops. Also near to Interstate making it an ideal overnight stop if only passing through.

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
We are pleased that you had a good visit with us, and enjoyed our culturally centered location and the amenities at the hotel.

"Very happy"

5
User 27/08/2018

The rooms are nice and clean, the pool area is super relaxing, breakfast was wonderful, AND the security was great. Well lit parking that was gated to one way in/out with security that walked the parking lot and as a women made me feel incredibly safe, and since this is ABQ the usual worry of having your car stolen wasnt even a thought.... I even just recommend this hotel to family of mine. Would definitely stay again!

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
We so appreciate your recommendation to family, and your kind words for your stay with us. We hope to welcome you back soon.

"No water"

1
nancysZ6016MW, North Aurora, Illinois 27/08/2018

I would not recommend the hotel at all, and I am a rewards member. The hotel itself is difficult to get into. The front entrance is hidden by the attached restaurant. Our room had no working shower. The staff wasn't even going to credit me until I demanded it. Will look for a different place the next trip.

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
I apologize that our team members did not provide you with service that met your expectations. We have had no problems with water, so I am not sure what happened with the shower. I will have our maintenance team check the shower faucet and shower head to correct any potential issue. Please let us know when there is a problem when you are here as our guest we will do our best to resolve it immediately. Again, I am sorry that we did meet your expectations.

"Always a pleasant stay!"

5
tina222018, Lawrenceburg, Kentucky 26/08/2018

The staff is always friendly!Pet friendly....even provided a treat for the dog!The hot tub is hot and the pool is refreshing.Southwest decor is a nice change.Breakfast selection is good...not your average cereal and breads, Real restaurant food, made to order!

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
Thanks for the compliment for our breakfast program I am happy to learn that you enjoyed the cooked to order breakfast. We are happy that you had a good experience with us and look forward to welcoming you back.

"Great place to stay"

5
User 26/08/2018

Everything went smoothly at BW. Staff, room and breakfast was excellent! No complaints. Close to old town, zoo, botanical gardens and freeway. Hotel has great ambiance and best collection of old photos on the wall.

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
Happy to hear that you enjoyed the photos of old of ABQ and NM. We appreciated your business and the kind review.

"Close to freeway but quiet."

5
Rhonda T, Phoenix, Arizona 22/08/2018

Just off of I-40. The hotel is in downtown Albuquerque and a lot of upgraded old buildings. Tho we did not use any amenities, they offered a lot. Very nice fresh cooked breakfast in a nice dining room. Pool looked nice. And if you like good beer and food there is a great brewery half mile from there. Ponderosa Brewing Company!

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
Happy to hear that you explored the area and liked it. Come back and enjoy the hotel amenities next time. Happy travels.

"great value"

4
User 21/08/2018

Staff was super friendly. We were surprised that our room came with breakfast vouchers. So we enjoyed fresh made breakfast each morning. They accommodated us with an extra bed and voucher the first night. Easy access to oldtown and the freeways.

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
We are delighted that you had a good time with us and in Albuquerque. Our hope is that you will be back many times. Thanks for being our guest.

"Rio Grande Inn"

5
melaniezee2018, Alexandria, Virginia 15/08/2018

We had a wonderful stay at the Best Western Plus Rio Grande Inn! Mari was friendly and extremely helpful in giving us a tour of the facility and making our reservation. Breakfast was included every morning and Christine L. not only provided excellent service, she was a bright start to our day and even knew our orders by the third day! I will definitely stay here again!

"Nice hotel within walking distance of old town."

4
rsorunbike, Broken Arrow, Oklahoma 14/08/2018

Everyone I dealt with at the hotel from the front desk to housekeeping were friendly and helpful. Our room was clean and comfortable. There was a nice pool which was well maintained. Hotel is located within walking distance of Albuquerque's old town.

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
I am happy to learn that you had a good visit and enjoyed our location and amenities. We hope that you will be back to stay with us again.

"Stayed for 4 nights; it was a great stay."

4
James S, Bonita Springs, FL, United States 12/08/2018

Had a room on the top floor looking out at the mountains. Room was clean; had 2 queen beds with a table and 2 chairs. This location is perfect; close to Old Town, Petroglyphs, and Rio Grande Nature Center State Park. The Restaurant was very good. Our server named Christine L was fantastic. Our food came out exactly as we ordered it; they are flexible if you want to substitute.

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
Thanks for recognizing Christine the restaurant. We are happy that you had a good visit. We look forward to welcoming you back.

"Our Albuquerque stop off of I-40.............."

4
reginathibideau, Sun City West, Arizona 07/08/2018

Nice Southwest style lobby and rooms. A/C was a little difficult but effective. Lobby staff was very friendly, and there even is a book lending bureau for hotel guests to pick and choose something. Facility is a little dated.

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
Thanks for your nice comments regarding your stay. We are always working to update the hotel and do have many projects in play as I write this response. We hope that you will be back to stay with us again. Thanks for being our guest.

"No cleaning unless asked for."

2
User 07/08/2018

No room service unless you ask. Cleaning and replenishment should be automatic, especially for price. Always book on line didn't this time. Had AARP, AAA and HD rewards. My price was still way more than online would have been. Still paid more than ever have.

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
I value your feedback and will follow up on your comments. You should always receive the best pricing booking directly with the hotel. We do clean rooms daily unless directed by the guest that limited or no service is required. I will check to see what happened and we will resolve any problem. Thank you for being our guest. I apologize that we did not exceed your expectations as is our goal.

"Good stay except for the pillows"

3
TaylorRose, Central California 03/08/2018

This is a well appointed BW Plus that we booked based on TripAdvisor reviews. It is a nice property with friendly and helpful staff. Check in was easy, parking is plentiful, and it is in a good location to visit old downtown, museums, petroglyphs and Rio Grande River parks. It is also across the street from a Starbucks. Room was good sized and the only issue we had was the pillow selections on the bed were hard and uncomfortable. Otherwise, the room was clean, bed was ok, bathroom amenities was nicely scented citrus soaps and the towels were fluffy. In room coffee is Starbucks with a Keurig machine. Breakfast was especially nice as it is a made-to-order with a good selection, otherwise you can pay a little more and order from a regular menu. I would stay here again and bring my own pillow. :-)

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
We appreciate your thorough review and compliments for the hotel. We have different types of pillows available and there should be a couple of firm and 2 softer pillows on each bed. Never hesitate to let us know if we might do something to make your stay a little better. Please do come back.

"Experience at BW Plus Rio Grande Inn"

5
Pam A, Euless, Texas 01/08/2018

This is an older hotel but is clean and stylish, modeled very well to fit into the Albuquerque vibe.The hotel is decorated in Southwest style very nicely. It's clean, the staff are friendly and courteous. The dining room is attached making a quick breakfast possible. Our server, Christine L was wonderful and extremely helpful and friendly. The hotel is located in a great location right off I-40. Easy on and off to go to the many wonderful sites Alburquerque has to offer. It's less than a half mile walk into Old Town. This makes it so convenient to visit this unique area of town. A must if you're visiting the area. Thank you for a wonderful visit!!

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
We are happy to learn you had a good visit with us. Thanks for complimenting Christine in the restaurant for her service. We hope that you will be back to stay with us again.

"Good Location near Old Town"

4
Jim G, Seattle, Washington 31/07/2018

We spend one night here to be near the airport for an early flight. The hotel lives up to the standards of BW Plus properties. The front desk staff were efficient. The room was clean. The hotel is within walking distance of Old Town with its good restaurants and shops. It is conveniently located next to the freeway. Outside noise was not an issue. The restaurant offers multiple complimentary hot breakfast selections. You may also order from the menu for a reasonable charge. My only minor issues with this room were that our king sized bed was a fold-out murphy bed. At first I didn't think anything of it. The mattress was comfortable enough. But eventually it just felt weird. It didn't quite feel like a cozy bedroom. Also the door to the adjoining room allowed even soft voices next door to be clearly heard. Fortunately our next door neighbors went to bed at a reasonable time. Otherwise it would have been unbearable. I just think we received not the best room, and would still recommend the hotel.

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
Thanks for your review and compliments for our team and the cleanliness. Murphy beds are a little different so I understand your comments. There are 2 in the entire hotel. Hopefully, you can book a different room time when you return. Thanks for being our guest.

"Pet Friendly and welcoming"

4
DianeH7050, Citrus Heights, California 30/07/2018

Check-in was very easy and thorough. Lobby and decorations throughout motel are very attractive. Room was very clean and comfortable Was given one of the largest cookies I have ever seen by Best Western. Very tasty too. Not the best location for walking a dog, but worked out quite well. Weather was an issue with excessive rain build-up in the parking lot. Would stay here again when in Albuerque. Great and convenient location.

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
I am happy to learn you would stay with us again. Thanks for the kind review. FYI, a new dog area is in the works on property. Hopefully, it will be in this fall.

"Really Nice!"

5
jennyC8520NB, Las Cruces, New Mexico 29/07/2018

The staff was very pleasant and helpful. This hotel appears to be recently updated and has fresh paint, inside and out. The swimming pool area is attractive. I think my room had new carpet. The free, delicious breakfast was made to order in the restaurant. (take-out available) The room comfort was typical for a hotel. When I visit Albuquerque again I will definately stay at the Rio Grande Inn. Liked it a lot!

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
We look forward to your return. Thanks so much for your kind words for staff and for noticing our recent updates.

"Cross Country with Big Dog"

5
Happysaurus, Lakeport, California 25/07/2018

We had a pet friendly room, it had attractive laminate flooring and was SPOTLESS and odor free. Veronica, the woman who cleans the rooms deserves to be recognized as a top notch employee. Great service from front desk with wonderful recommendations for enjoying the old town area which is an easy walk away. Pet area is just some gravel and no real walking areas on the property. There is a dog park and other parks and trails a short drive away. Would stay here again based on super clean pet friendly rooms, the proximity to the old town area and bike trails. Nice place if you had a few days to explore the area. We only spent the night as we were headed home.

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
Thanks so much for your recognition of Veronica and the front desk team. I am happy you found your pet friendly room clean and easy to get to pet friendly areas nearby. We hope that you will be back to visit us again.

"Plus and Minus"

3
Lou P, Midland, Michigan 24/07/2018

The decor of the room was old. Chairs in the room were uncomfortable. The elevator was way too small to maneuver the luggage cart. Music provided in bar for happy hour, but the bar is too small to host live loud music. Snacks were available in the bar. Couldn't speak to the person next to you unless you were shouting. Breakfast is a voucher system. There were two of us in our room and only 1 voucher. Took some persuading to get our waitress to allow us to chose a second breakfast for the second person. There were ,however, many voucher choices of food. WiFI worked good.

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
Your feedback is appreciated. Thank you so much for being our guest.

"Perfect"

5
Greg H, Wothington, United States 24/07/2018

The location was close to the historic downtown area. The staff was friendly and very helpful. The restaurant food was very good and the restaurant staff were exceptional. I also enjoyed having a bar and amenities like laundry facilities on the premises.

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
We are happy to learn that you enjoyed your experience with us. Thanks so much fr the kudos for the team and the food. We appreciate your business and the kind review.

"A convenient clean place to stay"

4
GuidoNM, Las Cruces, NM 21/07/2018

The Best Western Plus Rio Grande Inn is a nice clean place to stay in Albuquerque. great location to I-40, good staff and nice breakfast. Pool was all right. I stayed here several times and keep coming back because of the staff, location and cleanliness.

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
We appreciate your loyalty. Thank you so much for recognizing our team and the breakfast experience.

"Not the best location or service :-("

3
DeanMurphy2020, Orlando, Florida 19/07/2018

As part of a tour group, I was surprised when the bus pulled off Interstate 40 and almost immediately entered the hotel parking lot, meaning I40 traffic noise. This also means about a mile walk to Old Town Plaza. Since this was the last night of a 17-day tour, and my flight was scheduled for 11:00 the next morning, I hadn't planned visiting ABQ, something I enjoyed a year ago for five days. After ascending the world's slowest elevator (I used the stairs thereafter, even with luggage), I found the room to be spacious, clean & comfy. Perhaps I was tired and irritable from being on the road for many days, but registration staff that Friday evening seemed argumentative. The phone didn't work, so I had to come downstairs—not by elevator—to request the phone be repaired, and to have a wake-up call. The clerk suggest five items that I “may” have done to cause the phone not to work. Um… I could not call the clerk, so obviously I didn't “may have done” to cause it not to work. Half hour later, someone came to the room, discovered that a previous guest had move the plug to an incorrect jack. Since I am the only person not to have a cell phone, many may not understand the need for a WORKING phone. Fifteen years ago a spinal injury ended my career. I'm not an invalid, but on several occasions I've had to call 911 for ambulance transport to a hospital. I didn't appreciate lack of cooperation from staff members who assume all guests are stupid, and not consider that the problem caused at the hotel may actually exist.

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
Thanks again for your feedback Mr. Murphy. Our housekeeping team is diligently checking the phones to make sure they are working. I understand your concern and have take action.

"Good location, very busy motel"

4
rczernia, Las Cruces, New Mexico 19/07/2018

I stayed here for one night. Rio Grande St. is a very busy roadway less than a block from I-40 exit. The advantage of staying at the Best Western is that it is across the street from Old Town which is one of the main historic tourist attractions in Albuquerque.. Walking to and from Old Town with its myriad shops and restaurants makes this a worthwhile place to stay. As for the motel itself, the staff is very friendly and efficient, the rooms were nice and the housekeeping staff does an excellent job of maintaining their cleanliness. The in motel restaurant has a good breakfast selection an it was fast and reasonably priced.

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
Thank you. I am happy that you found us to provide good accommodations, food and service. Happy travels.

"Really really nice helpful staff, not what I expected from a chain."

4
User 18/07/2018

Every encounter with hotel staff, from making a reservation by phone, to checking in, to getting a luggage cart, to having dinner in the restaurant, was notably friendly. The restaurant surprised me by having good wine, fresh guacamole, and a well done bruschetta. The ample rooms are better than most chain hotel rooms — there is color, the furniture and decor are hacienda-ish. It's by the highway (convenient for arrival but not for an evening stroll) so the neighborhood is not good for walking, but so what — guests can drive and the hotel offers a shuttle service to nearby attractions (Old Town) and the airport.

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
Thank you for your kind comments about the staff, our restaurant cuisine and the guest rooms. We appreciate your nice review. Look forward to welcoming you back when you are next in the area.

"Nice rooms and location"

5
soonergal1, Oklahoma City 18/07/2018

Perfect location for all of ABQ's attractions including Old Town and Bhd Indian Pueblo Cultural Center. If you step out you can see balloons flying almost every morning. Pet friendly with nice clean rooms and nice, helpful staff. The restaurant has Decent food if you aren't getting out.

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
I am happy that you found our location and ABQ balloon friendly skies to your liking. We look forward to your next visit.

"Hotel Stay"

5
poorupkeep, Colorado Springs, Colorado 18/07/2018

I stayed at the Best western Rio Grande and the customer service was outstanding. The free breakfast was great and so were the rooms. I also enjoyed the fact that we were very close to so many things such as Old Town. I would definitely stay here again.

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
I am thrilled to hear that you had a good visit with us. Thanks for recognizing our team for great service. We hope you will be back to do more exploring in the area.

"Comfortable and convenient"

5
mishaklein, Norman, Oklahoma 12/07/2018

This may be the best place we've ever stayed on our annual family road trips. Excellent location, right off I-40 and a couple of blocks from Old Town. Real breakfast included (not the usual). Truly pet friendly. And quite comfortable, with enough room for our family of three plus a dog.

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
We are so happy to learn that we played a part in making your summer road trip memorable. Thanks for staying with us and for the kind feedback.

"Good quality hotel close to centre"

4
Chris R, Belmont, Lancashire. 11/07/2018

Clean and comfortable fairly standard hotel within close proximity to Albuquerque 'old town'. Free parking and a nice pool area with hot tub. The room was fine with everything we needed and the bed made for a good night's sleep.

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
Thank you so much for staying with us and for this kind review. Happy travels.

"No complaints here"

4
Iain A, Kirkcaldy, United Kingdom 09/07/2018

We had a two night stay here and no complaints about the hotel or its staff. Our room was large with dark furniture and was clean and in good repair. A nice outside pool with a small seating area nearby was ideal for relaxing at although we didn't use the pool itself. Within walking distance of the Old Town and for anyone driving there is a large parking area. We ate in the restaurant on one occasion. I had Salmon and mashed potatoes and my wife had chicken burritos. Both pretty good and filling. Prices were reasonable too. Just off the reception area is a small lounge bar, where we enjoyed a wee drink both nights we stayed there. Nice atmosphere and able to sit at tables in the reception area with your drinks if you choose. Not too much to moan about at this hotel.

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
Your review is appreciated. Thanks for being our guest. We hope that you will return to stay with us again when in the area.

"Perfect Route 66 Pit Stop"

5
Ryantmuir, Glasgow, United Kingdom 07/07/2018

We weren't expecting much, but this place is amazing! Spacious, clean rooms. Free secure parking, which is monitored by security and the back entrance is closed after hours. Amazing breakfast and restaurant with fabulous interesting staff! Only issue was how early everything shuts nearby... Being European, we're used to having dinner around 8-9pm. Unfortunately in the Albuquerque area the only things open around this time are some takeaway pizza restaurants. Other than that, beautiful area. Would recommend a visit to the old town about noon, that's when it's busiest. Great visit!

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
We are so happy that you had a good time in Albuquerque. We appreciate your stay with us and this kind review. Happy travels in the US.

"Summer Vacation"

5
tbrown114, Surprise, Arizona 04/07/2018

We have stayed at Best Western Plus Rio Grande Inn last year and decided since we loved the hotel that we would stay there again for this summer's vacation. Once again the Best Western Plus Rio Grande did not disappoint! We stayed in room 142 on 6/19 and again on our way home in room 135 on 7/2. Both rooms very clean & comfortable with micro & refer. We ate at the restaurant in the lobby for dinner both times & for the free cooked-to-order breakfast in the morning both times. Staff is very friendly & welcoming both checking in & checking out. Hotel is located right off the interstate with plenty of restaurants, gas stations & Starbucks right across the street. We love this Best Western & would recommend to anyone passing through Albuquerque!

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
Your repeat business and kind words mean a great deal to us. We hope to welcome you back next year! Happy travels.

"Helpful friendly staff"

5
djmontanez, Chicago, Illinois 20/06/2018

My husband and I checked in with Mari at the desk. After a long day of driving she was a breath of fresh air...smiling, super helpful about Old Town area and the hotels amenties. Our room was immaculate. The restaurant staff for dinner and breakfast were also great and the menu was a delight. Wonderful staff and great hotel....it doesn't get any better. I highly recommend!!! Donna Montanez For some reason my iPad will not allow me to rate room service and location....5 stars

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
Your high recommendation is greatly appreciated. I am happy that Mari and the restaurant team helped to make your visit a good one. We hope that you will be back to stay with us again.

"Wonderful and helpful staff—great location"

4
User 20/06/2018

I stayed here for five days recently to meet up with an old college friend. The staff at the front desk and in the restaurant were always very helpful and friendly, especially Christine in the restaurant. The breakfasts were tasty and filling, with lots of choices. The lemon water and coffee in the lobby were very refreshing and welcome.

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
I am so happy that you had a good experience with us while catching up with a friend. We appreciate your review and the compliments, especially for Christine. I will pass this along to her with my thanks. Until the next time.

"Awesome hotel"

5
Laurie H, Las Vegas, Nevada 19/06/2018

My son and I stayed here as we were driving across country . It was wonderful, safe, clean and comfortable. They also had a great restaurant attached. Service was wonderful! The parking well lit and there was security. That was a big concern cause he was moving and his belongings in his vehicle. I would recommend this to families or if you are traveling solo .

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
We appreciate your recommendation, and the kind review regarding your stay with us. Thanks for being our guest.

"Dated, but with ongoing updates = great stop"

4
JefeBernardo, Tennessee 19/06/2018

We stayed here on a trip to help a friend move. Nice surprise. The place has an old-time feel, but is well maintained. Updates are done do as to keep that feel. The room was comfortable and clean. The restaurant was nice - and it had a bar! I think this is our “the usual” stop for future trips through Albuquerque.

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
We look forward to welcoming you back. Thanks for the kind words.

"Great Stay"

5
Marc D, Hot Springs, Arkansas, United States 19/06/2018

Went on 10 day road trip. Stayed at Best Westerns in OK, CO, UT, NM, TX and they were all good except for one of two in OK. Meal was excellent for breakfast, made to order. Not to loud for being near the Interstate.

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
Thanks for your kind review and for being loyal to BW. We hope to welcome you back when you are next in our area.

"BITTER SWEET"

5
llewis0217, Albuquerque, New Mexico 15/06/2018

I've been staying here for several years. I visit my mother and stepdad twice a year. This year I came 6/2/18 I want to recognize Jonathon for his kind words through this difficult time. Mother passed on 6/12/18

"Just a quick stop"

5
User 14/06/2018

Just a quick stop on the way to Colorado Springs. Comfortable room for a good night's sleep. Great breakfast and the salsa had just the right bit of kick from green chile. I'm going to get a morning walk in to downtown plaza before getting back in the car.

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
Thanks for your stay with us. Glad you enjoyed our full service breakfast and the house made salsa. Hope that walk was enjoyable, it is so beautiful in Old Town in the cool, early morning.

"Best Pet Friendly Hotel in Town"

5
BandPofDenver, Denver, CO 11/06/2018

We have tried several pet friendly hotels in Albq. This is the only one to which we will return. Very clean, no odors. Nice faux wood flooring. Dog bed provided. Two little dog treats on check in. Nice areas for your dog to do his/her business. And this is just a nice hotel with nice amenities. Amazing breakfasts. Dinner too. The only negative was the very loud air conditioner unit. Our go-to stay in Albq.

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
We are happy to be your go-to place to stay with Fido. Thanks for your complimentary review and your business. You are appreciated.

"Functional"

4
NigelLiz, Northamptonshire, United Kingdom 10/06/2018

Stayed here for a night whilst passing through Albuquerque, and got the level of hotel that we expected from a Best Western. The hotel was clean and functional, and gave us everything that we needed. Would stay here again when traveling. Many thanks to Stephanie on reception who checked us in professionally, and pleasantly.

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
Thanks for your review. I am happy to learn you will be back to stay with us again when in the area. We appreciate your business.

"Another Quality Stay"

4
cd68046, Papillion, NE 10/06/2018

Stayed over the Memorial Day holiday to attend family graduation party in Albuquerque and do the tourist thing. King room overlooking pool - clean and comfortable. Always appreciate a clean Keurig and two luggage racks. Tub/Shower bath was clean and well stocked with towels. Included made to order breakfast at the attached restaurant was a high point. Outdoor pool and hot tub looked ever so inviting with sunshine from morning to late afternoon. While non-smoking hotel, hint of cigarette smoke smell in the hallways but not in room. Not a deal breaker for us.

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
We appreciate your kind review and are happy that you enjoyed another good stay with us. We look forward to your next visit.

"Our trip out west"

2
johnfP7809JL, Bad Axe, Michigan 08/06/2018

Every thing you expect for your money, clean rooms, friendly staff, good breakfast, easy to find from the freeway. We have always used Best Western Hotels in our travels by car across the United States.

"Unkept Promise"

3
Raymond H, Scotia, New York, Usa 06/06/2018

The Rio Grande Inn is showing its age. Great location and the rooms are nice, but the A/C needs upgrading. But more importantly, we were promised a microwave and were told it was already in our room - NOT, and we never received it.

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
I apologize that the microwave was not delivered as promised. I researched the problem and we have fixed the mistake. Our hotel has had many, many updates each year. Currently the exterior is being painted, we are updating our guest rooms with new window treatments, bed coverings, some furnishings, carpet and art. We hope you will be back and that you will enjoy the changes. Your feedback is appreciated.

"Anniversary trip"

5
TexasJan, Texas 03/06/2018

Very large room and nicely furnished. Allison checked us in and was very nice. Gave us 2 drink tickets to celebrate our anniversary. She even called our room to make sure everything was ok.Shower was great. Vouchers for $7. each were given for breakfast to be used at attached restaurant. Best breakfast ever!Great location. Close to old town and some of the museums..Only complaint...the thermostat did not work right. We would go out and when we returned the room was warm and we would have to reset it. Otherwise great trip! Would stay here again!

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
Thanks for recognizing Allison. I am happy she helped your celebration get off to a good start. Congratulations on your anniversary. We hope you will be back to celebrate with us again.

"Kinda Dated"

4
User 01/06/2018

My stay was comfortable. I slept well. However, the property is a little dated. I do think they are going to paint and do some renovations soon, however. I just thought it was a little tired for a Best Western Plus.

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
We are doing many, many updates to the hotel. The exterior is being painted as I write this response. Our rooms have many updates underway as well. We hope you will be back and that you will enjoy the new look. Thanks for being our guest.

"Great Place to Stay in Albuquerque"

4
handhnh, Livingston, NJ 31/05/2018

We felt this hotel was an excellent choice for the price. The rooms were large and it was very close to the Old Town. The front desk staff was very helpful and courteous. The pool area with hot tub was lovely. There is a free shuttle to the airport if you arrive before 11 PM which also will take you to the Old Town although it is a very close walk. However, the food could have been better.

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
I am happy that you enjoyed your visit with us. We hope that you will be back to stay with us again.

"Great Service at the restaurant for breakfast"

5
handleydssk, Ben Lomond, California 30/05/2018

The wait staff at the restaurant was exceptional. We were there for 5 mornings and every morning was the same, great service and personal service. Two people in particular stood out. Christine was always there and friendly and remembered us every morning. Another wait staff, which I unfortunately do not have his name was exceptional. He has a young daughter who was injured, while concerned for her well-being, he had a smile on his face and gave our entire family exceptional service.

"Good choice"

4
Donna M, Surprise, Arizona 30/05/2018

Clean and comfy beds. Staff was friendly. Good location and near old town. Lovely pool and relaxing area. Beware of breakfast... credit towards breakfast ... our free breakfast cost $14. This is not a normal BW free Mbreakfast. I would stay again.

"a grande stay!"

5
jean c, Raleigh, North Carolina 28/05/2018

We stayed here for a week, and would highly recommend it. The location is perfect ~ walking distance to Old Town and accessible to I-40 if you have a car. Their shuttle service not only does airport runs, but will take you to a number of predetermined locations around the city. The rooms are spacious and decorated in southwestern style. The food is good, and the highlight of the restaurant experience was our waitress Christine. It is a wonderful thing to start your day with such a friendly face who is super efficient. Her sweet and professional manner is shared by the entire hotel staff, and just added to our love of ABQ. Price is reasonable. Make a reservation, I have no reservations about it!

"Breakfast taco"

4
wardg3, Exeter, Rhode Island 24/05/2018

Betty makes the best Breakfast tacos and she is the best shuttle driver ever. She help to make my wife and most comfortable. The ease Betty made out of scheduling and driving us to pick up our rental car was great.

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
We appreciate the kind words. Thanks so much.

"Albuquerque"

3
O5980DDsusann, Seattle, Washington 23/05/2018

Everything was ok. Not sure if breakfast was included as no one ever told us and we left the hotel at 7 am. Shuttle to the airport was fine and the driver was friendly but the van was very dirty. Just ok.

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
Your feedback is appreciated, and used to help us improve. Thanks for being our guest.

"Friendly staff and clean rooms"

5
Jay7744, Albuquerque, New Mexico 22/05/2018

Was in town for business and had a nice stay at this facility again. Rooms are always clean and the staff is friendly. Enjoyed my dinner and a couple of cocktails in the lounge where Kym goes above and beyond to take care of the customers. She is very friendly and knows the true meaning of customer service.

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
Love the compliment for Kym and will share this with her. Thanks for being our guest and for your nice review. We look forward to your next visit.

"Albuquerque"

4
Charles M, grantown, United Kingdom 22/05/2018

The hotel is in an excellent location for exploring the Old Town, Albuquerque. The hotel itself is nicely decorated and the rooms are comfortable. The internet service is good and having a restuarant and lounge is very convenient. Overall a good experience

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
We are happy that you enjoyed our culturally centered location, hotel amenities and staff services. Your kind review is appreciated. Thanks you.

"We stayed here but let me say about the restaurant food first"

5
Linda S, Isle of Wight, United Kingdom 20/05/2018

Excellent bar service from Kym, attending to all of our needs. The restaurant menu was do reasonably priced that we decided to eat in rather than go out. Excellent Big Bad Burrito and excellent Santa Fe Bun. Reasonably priced drinks too

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
Thanks for recognizing Kym in our lounge, and for complimenting the cooks! We appreciate the kind words and hope you will be back to stay with us again.

"Quick Stay, Great Hotel"

5
bfelz, Chatsworth, CA 18/05/2018

Hotel compares to more expensive hotels. Have had great stays with Best Western, so joined their rewards program. The staff at this location was very helpful and personable. On site Bar and restaurant was very convenient.

"Clean rooms and great location "

4
User 15/05/2018

We stayed here two nights and found the place to be a great quality for the price. They provide coffee in the morning ... restaurant in hotel if you are so inclined ... the staff is very helpful. The hotel is right off the freeway and thus it's easy to get to many attractions.

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
We appreciate your business and kind review. Happy travels, we hope you will be back.

"Convenient location"

5
Sheila B, Houston, United States 14/05/2018

The location is perfect. Reasonable rates, clean rooms. Parking was secure and easy. The restaurant is conveniently located at the front of the hotel. Lovely pool area. The staff were professional and friendly. ????

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
We are grateful for your business and appreciate the kind review.

"Great Hotel for the Price"

5
User 14/05/2018

Traveled to this hotel for a graduation at UNM. Location to the university is very convenient. We were within walking distance to Old Town Albuquerque, so that was nice. Lots of nearby restaurants, but the one onsite is quite good as well. The room was clean and comfortable. Great value for the money.

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
Thanks so much for the kind review. Congratulations on having a graduate in your circle. We hope that you will be back to stay with us again.

"Rude Restaurant Staff (Waiter)"

3
la3362, Dallas, Texas 14/05/2018

Waiter(Johnathan) seemed to be prejudice, annoyed and unconcerned with providing excellent customer service. After my food arrived he never returned to my table. Very unacceptable. I had to reach out to other waiters/waitresses for service. Worst restaurant experience I've ever encountered.

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
We are all very sorry that you did not have a good restaurant experience with us. Please accept our apology. We are always focused on improving.

"Best hotel in ABQ"

5
User 11/05/2018

This is not your average hotel. 1. Breakfast is free but served restaurant style by a waiter with a smile. 2. Easy access. Right off the freeway but no freeway noise at the hotel. 3. Walking distance to old town. This is HUGE. Old town is the original town square like you see in Santa Fe and Taos..... but better! 4. Artwork. The old time ABQ artwork in the hallways adds to the ambience. The hand painted hallway beams are cool too. I stay in ABQ often and this is my favorite hotel. Enjoy!

"Nice Place"

5
Bruce A, Weatherford, United States 10/05/2018

We have stayed here on more than one occasion. Staff was courteous and the rooms were nice and clean. The price was reasonable as well. They offer complimentary cook to order breakfast which was very good. An added bonus to staying here. Easy access to Old Town and I-40. I recommend this hotel.

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
Thank you for your recommendation and your loyalty. We look forward to your next visit.

"What is up with the air conditioning???"

3
Jean K, Oklahoma 09/05/2018

We stayed only one night on our way through the state and found the hotel to be clean and the staff friendly though there was little interaction. The room was spacious with no view but was located very conveniently close to the interstate with just a short drive down to Old Town. The bed was comfortable and quiet in spite of the fact that we were right next to I-40. We were only staying one night and didn't feel like worrying with the few problems we had. The elevators were small with small entry doors making it difficult to maneuver the luggage cart in and out - they need to invest in the smaller carts that I've used in other hotels. The water in the tub was EXTREMELY slow to drain but the biggest issue we had was with the air. The wall unit is run by a thermostat across the room and the temperature could be adjusted (which was necessary on this 90 degree day) but after it reached the temperature to which you set it, it reset itself to it's preset and stopped the air circulation. Over the course of the afternoon and night (we were out for most of the evening) we had to get up and reset it at least 10 times - NOT GOOD for travelers who just wanted a good night's rest. There may have been a fix for this but it wasn't easily found.

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
Thanks for the feedback regarding your stay. We actually have 2 sizes of luggage carts, small ones like you find in airports, and the standard hotel style carts. We are always happy to help with luggage if you let us know. The AC has a mode of continuous fan so that the fan does not shut off once the set temperature is reached and then turn on again once the set temperature drops a few degrees. Please never hesitate to let us know when we can help make your stay more comfortable. We will always do our best to resolve any issues. We hope that you will be back to stay with us again.

"Good location for Route 66 and Old Town"

4
CraterCornwall, Cornwall 09/05/2018

Stopped here for two nights, very comfortable, with very friendly helpful staff, the rooms were spacious and clean with good size beds. With a 10 minute walk to the picturesque old town or a longer walk along the banks of the Rio Grande and into the old town. The food in the Hotel looked good, but we had a disaster with our dinner, with the chef completely messing up the order not once but three times, the manger did his best to sort it out, but I would not let that put you off as our friends meals were good. The wine was very good and reasonable.

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
Thanks for the feedback. We appreciate your business and hope that you will be back to stay with us again.

"Always reliable "

5
User 04/05/2018

We stop here on our way to visit family in Texas twice a year. Every time we come they have done something new. The price is right and the food is good A very comfortable hotel and conviently located near the historic old town

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
Thank you so much for making us your stop when driving through. We truly appreciate your business and will have more updates at the hotel for you when you return next. Some exciting surprises coming for the exterior of the building very soon.

"good trip"

5
User 02/05/2018

breakfast voucher did not cover the whole meal....The location is excellent, right next to I-40 and I-25 with easy off and on. The patio area is really nice. Although we did not use the pool, it looked totally inviting. The parking area is fantastic with a super huge parking lot and is very close to the entrance to the rooms. great place to stay.

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
We are happy to learn that you enjoyed our setting. Our hope is that you will return to stay with us again when in the area. Thanks for the kind review.

"A wonderful convenient stay"

5
waynel515, Layton, Utah 02/05/2018

A wonderful comfortable stay. Easy off and back into to highway and you can't hear the road noise as close as were. It's great that there's an inhouse restaurant, especially when we were late checkin, so we're able to dine without leaving the hotel.

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
We appreciate your business and your kind words. We hope to welcome you back. Thanks for being our guest.

"Go big blue passing thru"

5
User 29/04/2018

Highly recommend. Excellent staff and high quality stay. Adequately priced for the amenities and not a hassle over my pet. That's a relief. I like the non carpet rooms when my best friend is riding down the road with me....

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
Thank you for your recommendation. I am happy that you and your best friend enjoyed your visit. We look forward to welcoming you back!

"Great location nice hotel terrible breakfast"

4
TopLoader, Exeter 28/04/2018

We were greeted by the lovely Kyle who was welcoming and informative. She suggested a couple of restaurants in the old town and we ate in one (the back street grill) which was excellent. The hotel is good, just like most best westerns and the location is perfect for the old town, which is within walking distance. I recommend the hotel, the lady behind the bar in the evening was awesome and we had a great conversation with her. The only criticism was that the food was atrocious, in fact the breakfast was the worst that we had in the three weeks that we spent on Route 66. The service was good but, cold eggs, dried potato and a fixed menu choice was just dreadful. Definitely stay in the hotel, but eat elsewhere.

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
Thank you for your feedback, it is used to help us do better. We value your business and the kind comments for our team members. We look forward to welcoming you back.

"New Mexico's finest place to stay "

5
User 25/04/2018

This was my first time in New Mexico during a cross country trip and this hotel was great. The price was reasonable. The staff was incredible. The room was clean and comfortable. My wife and I absolutely loved our stay here. We even got a complimentary upgrade because I'm a Diamond Select Member. And the hotel is easily accessible from I-40 at Exit 157A. I will definitely return again and again. A+ stay

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
Thank you! We appreciate your loyalty to our brand, and look forward to your next visit.

"best western old town Albuquerque"

5
Gary B, Peoria, Arizona 23/04/2018

Excellent hotel within a half mile of old town plaza. Nice rooms and a to order breakfast. Great happy hour in the bar. Very easy to find right off the I40. This was our second time staying at this hotel and we would definitely stay there again.

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
We are so happy to learn that you had a good visit with us. We do look forward to your return. Thanks for the kind review.

"Best free night"

5
User 18/04/2018

Right in the middle of Old Town Albuquerque! Everything worked great. King size bed was very comfortable. Enjoyed the pool. The hot tub could have been a little warmer, but that's not a complaint. Right off I-25 easy access for travelers. I will go back

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
We look forward to your return. Thanks for being our guest!

"Excellent Customer Service"

5
marls2018, Portland, Oregon 14/04/2018

The staff in the Albuquerque Bar and Grill attached to the hotel made me feel welcome and right at home. Christine greeted me in the restaurant for breakfast every morning and was a delight. Kym and Celisa were amazing and friendly bar tenders in the lounge. The live music was a wonderful treat on Thursday evening. The location made walking around Old Town easy and fun. The hotel staff was also helpful.

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
Thanks for recognizing the ladies in our food and beverage outlets. I will pass the compliments along to them with my thanks. We hope to welcome you back when you are next in the area. Your business and the kind review are appreciated.

"Within walking disatnce to Old Town"

5
AztecKid, Aztec, New Mexico 14/04/2018

We love this hotel and try to stay here whenever we come to Albuquerque. The rooms are nicely furnished and extremely quiet. We have never been bothered by an occupant in the next room. Also, even though it is adjacent to I-40, we have never heard road noise. The wi-fi internet is fast and the hotel has DirecTV which means it has a wide variety of programming. The hotel is about 5 blocks from Old Town Albuquerque and about 3 blocks from the Natural History and Explora (Children's) Museum. Coupled with a wide variety of cafes and restaurants makes this hotel a natural for engaging in a wide variety of venues without ever needing a car. Finally, the hotel features gated parking at night providing an extra level of security.

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
We are happy to be your hotel of choice in the area. We are grateful for your loyalty and the kind review.

"Good standard best western, outdoor pool available year round"

4
dunera, yorkshire 13/04/2018

Close to the Interstate 40 but no undue noise from that. Built in dark red New Mexico tradition and pleasant to the eye outside compared to the 'box ' type now built by so many. Has an outdoor pool which is cover by a baloon cover so that it can be heated and used in the winter. That comes off around end of April. Has a small garden area for sitting under trees. There is a bar and restaurant, the restaurant standard is good. Rooms are fairly standard good beds, pillows could be better. Main grype is the internet cuts out regularly although you can get in again fairly quickly. Annoying and the hotel should fix this.

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
Thanks for your review. We are happy to learn that you enjoyed your experience with us. I have forwarded your comment about the Internet to our tech team. We will investigated. We hope that you will be back to stay with us again. Thank you for being our guest.

"Christy travels efficiently"

5
cmg840, El Paso, Texas 11/04/2018

Best Western is my hotel of choice whenever I travel. I am not looking to spend extra on unnecessary amenities. The rooms are comfortable and clean. The staff is always friendly and quick in their processes.

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
We appreciate your loyalty to our brand. Thanks for your review.

"Great value and easy walk to Old Town"

4
Triplejkb, Santa monica 08/04/2018

The Best Western Plus is a good hotel and great value for your travel dollar. The hotel looked a little dated on our initial walk down the interior corridor, but the room was nice, comfortable and most importantly quiet. The fitness center was a small workout room with cardio equipment. The hotel reception staff was very friendly and efficient. Our breakfast was included using a coupon voucher. A lot of selection, very reasonable prices and the waitstaff was exceptional!

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
I am happy to learn that you enjoyed your visit with us. We value your input and hope to welcome you back when you are next in the area. We have many updates planned this year for the hotel.

"A great hotel"

5
SueinSalem, Salem, Oregon 07/04/2018

This hotel has very nice rooms. The western theme decor is very tasteful. In our room there were 2 chairs so that both of us could work. The breakfast vouchers are great because the breakfast is quite good. There are 9 choices from the menu. The bath towels are large and thick.

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
Your kind review is appreciated. Our hope is that you will be back to stay with us again. Happy travels.

"Albuquerque Trip"

4
581jolson, Cottage Grove, Wisconsin 05/04/2018

This is our 5th time staying at BW-Rio Grande. Have always had a very nice experience. Kym, bartending in the lounge/bar, was absolutely the best. In all our travels, she was definitely one of the best people we've ever met.

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
Thank you, thank you for the compliment for Kym who is a bartender supreme. I will pass your compliment along with my thanks. We look forward to your 6th visit!

"Lovely hotel and great price"

5
Janet S, Kihei 05/04/2018

This is a very nice Best Western and my stay was extremely reasonable. We were just passing through, so we didn't have time to take much advantage o the great location. But, it was convenient to Old Town and some nice parks along the river.

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
Glad that you found us. Hopefully, you will be back with some time to explore the art, culture, cuisine and shopping that is in our neighborhood.

"We'll be back"

5
Katie W, Winnipeg, Canada 04/04/2018

This is our 3rd or 4th visit to this hotel as it on route to warmer temperatures in Phoenix. We return because it is close to Old Town, we can gain Best Western loyalty reward points and it is the perfect stopping off point for some sight seeing on the way to Phoenix (Painted Desert National Park, Meteor Crater, Petrified Forest national Monument etc.). I also like the SouthWest decor. Yes we will be back.

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
We look forward to your return. Thanks for being a loyalty member. We appreciate you.

"Disappointed"

3
Karen H, Caney, Kansas 03/04/2018

Clean and easy to get on and off I40. The motel was fine, but the restaurant was another story. Supper was OK but slow. Prices OK Our breakfast was free but were expected to tip so really not exactly free. Extremely slow!!!! They were busy but they needed more staff. We were wanting to get on the road. We ordered eggs over easy and they came sunny-side up. We did not send them back because we did not want to wait that long. Just did not eat them. Pancake was not good so did not eat. 2 slices of bacon and coffee were fine. I would skip the restaurant and eat elsewhere and figure this in the cost of the bill whether to stay here or elsewhere. I am rating the restaurant service poor but hotel staff was fine. Restaurant staff was just overwhelmed. That is really not their fault that not enough people were hired to do the job well.

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
We are always disappointed to learn that we did not provide excellent service. Your comments are valued and used to help us improve. The restaurant service normally is very good, but we are busy. We also offer grab and go bags for those in a hurry to hit the road. Thanks for the nice comments for our team members throughout the hotel. We hope that you will be back to stay with us again.

"Good Bang for the Buck"

4
RayneLa, Louisiana 31/03/2018

Close to Down Town. Very close to Hotel Albuquerque where we took a Trolley Tour of Albuquerque which was very interesting. I did not realize that Albuquerque had so many movies filmed here and the reason. Room was comfortable. Bathroom a little small but very functional. Carpet in hall: Thumb down. $7 Breakfast voucher in restaurant attached to hotel. Would consider staying here again. Restaurant Recommendation: High Noon in Old Down Town. Do not judge restaurant by its outside appearance. The food and drinks were great. Margarita: Spicy Cucumber and meal: Short Ribs.

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
Thanks for your business and the review. I am happy that you had a good time exploring our culturally centered neighborhood. We hope that you will be back to visit again.

"A Gem of a Hotel!"

5
User 27/03/2018

What a great place! We had a spacious king handicap accessible with a lovely walk-in shower. The bed was so comfortable that I really didn't want to get up this morning. We loved that they had an attached restaurant & lounge. They have a great happy hour. The food in the restaurant was excellent too. After driving a long time, it's so nice not to have to get in the car & go somewhere else. They gave you a voucher that could be used for breakfast the next morning or deduct from your dinner. Just off the expressway was another plus. We will always return here should we travel through Albuquerque again.

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
I am very happy to learn that you enjoyed your experiences with us. Your kind words are greatly appreciated by our team. Thanks for being our guest.

"Great, Clean Hotel With Fantastic Staff!"

4
diego p, Austin, Texas 26/03/2018

Great staff! They were super friendly, and their free shuttle service was extremely accommodating. It was a nice luxury to have them drop us off and pick us up from sight-seeing locales within a 3-5 mile distance from the hotel, which is situated quite close to many restaurants, downtown, Old Town (actually walking distance if you don't mind a mile trek), and many other options. The room was very clean and although only a block or so from the highway, noise was not a factor. The location is fairly ideal because you can go to lots of places in a short distance from this hotel spot. Well worth saving a few dollars from other options to stay here and use the money saved for fun stuff! BTW Zach works the front desk and also drives the shuttle - he rocks!

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
I love that you recognized Zach on our team, I will share your compliment with him. We appreciate your business and the nice review. Thanks for staying with us. We hope that you will be back.

"Nice hotel overall"

4
Cynthia A, Kansas City, Missouri 24/03/2018

Our recent hotel stay was very pleasant. The restaurant does get a little crowded at breakfast time and they could use a few more staff. We did not experience any issues, but others around us did. The food selection for the vouchers was good. The ability to use the pool year round with the dome was fantastic. It is close to some of the attractions we were interested in. They offered a shuttle to close attractions, but it was also walkable. The lounge in the evenings was packed and offered live entertainment. They had pickles in the vending machine.

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
We appreciate your kind feedback, and are happy you had a good visit. Your business is appreciated.

"Expensive. No Free Breakfast"

2
NHwaterfront, Kingston, NH 20/03/2018

Room was decent and near airport. Late night staff acted like we were bothering them when we checked in. Sketchy area. Extremely loud cars driving by, racing all night. TV remote had bubble gum on it. Most expensive Best Western we stayed at during 11 day trip to NM, AZ, UT with the fewest amenities and least helpful / friendly staff.

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
We value this feedback and do use it to help direct our efforts to improve. Please accept our apology for not exceeding your expectations.

"Great stay!"

5
ymk60629, Chicago, Illinois 15/03/2018

My husband and I drove down from Denver and was just looking for a crash spot on our way to Phoenix; this wasn't far off the I-25. Wasn't expecting to love this place, the town & the people. Check in was a breeze..Brittine(how she spells it) was excellent. Offered us a shuttle service to the Sandia Casino, and gave us the biggest, most delicious cookie upon arrival. The chef even baked us up a dozen to go! Breakfast is restaurant quality, with many different choices, and free with vouchers. The Texas French toast were scrumptious. Our waitress was so nice & efficient..helped us with every little thing and didn't want to take our tip, but it was well worth it. Nice smoking area in back for those that need it, and I heard the pool was also nice. It's covered, but we didn't get to utilize it in our haste to get on the road. Cable channels, comfortable bed, clean room, and large pictures of NM history adorning the halls of every floor. New Mexico is so beautiful that we're already planning another trip specifically to stay here. Do yourself a favor and indulge. Safe travels. ??

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
Your kind feedback is appreciated. We are so happy you had a good experience with us. Our hope is that you will be back to stay with us again. The cookies will be here to celebrate your return.

"Great Location! Comfy Beds!"

4
1specialkay, Austin, Texas 12/03/2018

Nice southwest decor in a great location in Old Town. The beds were so comfy and cozy. The staff was really really nice. The downside was that it took an hour to get an extra blanket and the pool was so over chlorinated my kids could not stay in the water. Whatever you do however do not eat at the hotel's restaurant. We ordered room service and there was hair in our food! The fridge in our room froze our drinks too. Overall liked the hotel.

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
Thanks for your review and our apology for the problem with the food order and pool. We check the pool many times a day to make sure it is clean and the chemicals balanced. I will share your comment and we will follow up to make sure there are no issues. We appreciate your business and hope that you will return to stay with us again.

"Have stayed here 4 times traveling through Albuquerque"

4
charlie1255, Denver, Colorado 12/03/2018

We like this hotel because the location is convenient to old downtown and other areas we like to visit. We've always had a good stay. A few minor issues (noisy parking lot once and a malfunctioning window once), but our rooms have always been very clean. Beds, sheets, and pillows very comfortable. We're not breakfast eaters, so haven't tried that, but heard from others that the restaurant is fine. We like that the St Clair Winery and Bistro is less than a block away as we really like to eat and drink there. And Starbucks is right across the street.

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
Thanks for your loyalty and the kind review. Kind Regards,

"Nightmare from hell! "

2
Charlies1600, Wichita, Kansas 11/03/2018

We came to ABQ because I had a friend that was in the hospital. So it was an emergency stay. They allowed us to check in early. The check in was a living hell. The lady that checked us in made us go through so much to just check in. We used points, so it shouldn't have been that hard. We were given a room where there was parking outside our window. We got in around 5am. Sometime after that some female woke me up talking loud outside our window. Baby daddy issues. The ac/heat unit wouldn't stop putting out heat. So we had to shut it off. When we got up I went to take a shower. The hot water stopped coming out and had to finish with cold water. I had to also shave with cold water. We switched rooms and things just got worse. The door to these rooms are like doors to a bathroom stall. When you lock your door it says in use on the outside. They aren't that thick and they rattle every time someone closes their door. They are not very secure doors! Then again they aren't real doors. The ac/heat unit works strange. You have it to set it to 4 degrees more then what you want it. This is what the maintenance man told us. The hotel hasn't been remodeled since the hotel was built. They keys the use are from 20 years ago. The manager did return our points and did apologized. They also gave use free drinks in the bar. There are a few staff members that are nice and work hard. Rebecca is the manager and Will is the Asst.Manger. They did try to fix the issues from the first day. On our second day there we were woke up three times by the fire alarm going off. I was told there was a guy who was smoking in his room that made this happen. We hardly got any sleep while staying there. Between the door rattling and fire alarm going off, it just wasn't a pleasnt stay. We will never ever be back here again. We are ending our business relationship with Best Western. We normally stay at the Drury Hotel or Sheraton Uptown. But this was an emergency and we wanted to use points. We have learned a valuable lesson. Stick with the brands you know and trust. We travel full time with work and trust me when I say I know hotels. I hope this review will keep someone from going through what we went through. After all that is the purpose of these reviews. Thank you and God bless.

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
Please accept our apology for not meeting your expectations. Your feedback is appreciated and used to help us improve. I am very sorry that we did not provide you with the experience we seek to provide our guests.

"Best Western Plus Rio Grande Inn, Albuquerque NM"

4
MenifeeHelen, Menifee, CA 11/03/2018

This is a large hotel - inside rooms only. They have a bar and restaurant and free breakfast in the dining room. The 2 queen room we stayed in was comfortable and roomy. They have a frig and microwave and vending machine if you do not want to eat in dining room. There is a coin laundry as well. It is easy on off from I 40

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
Your review is appreciated, as is your business. We hope that you will be back to stay with us again.

"Close to Old Town"

3
yvonne p, El Sobrante, California 08/03/2018

Walking distance to old town. Room was OK. Restaurants nearby. Free parking. Free airport shuttle. Computer printer downstairs couldn't print out my boarding pass. Friendly staff. One night stop over as we traveled.

"Not impressed"

2
margedudash, Sun City, Arizona 07/03/2018

We made reservations on the internet. When we arrived we ask for military discount and was told it was already in computer and they would have to cancel reservation and redo it, which they told us they didn't want to do. The room thermostat difficult to set and froze all nite. No hair dryer in bathroom. It was overall a bad experience. Gave us vouchers for $7 TO EAT breakfast failed to tell us everything was over 7.

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
I am so sorry that you did not have a good experience with us. The original reservation would have to be cancelled if it was not made directly with the hotel in order to change the rate. There is a complete section on the menu identified with the complimentary selections for our made to order breakfast options that are complimentary with the voucher. The voucher may also be used to apply toward the cost of any of our full service offerings on the menu whether for breakfast, lunch or dinner. Please never hesitate to let us know when there is a problem, like setting the thermostat, we will do our best to resolve any issues immediately, and to your satisfaction. Your feedback is used to help us improve. Thank you. We apologize for not exceeding your expectations as is our goal.

"Room decorated western style, comfortable and quiet on back of hotel. Avoid highway side."

4
khargrove, Dallas, TX 07/03/2018

Pleasant restaurant, cooked to order breakfast a real plus and steps above the usual buffet. Christine Lovato, our server, will help you face the day with a smile. Don't miss the tortilla soup for a warming dinner.

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
Thanks for your review. We appreciate your business and hope that you will be back to stay with us again. I am happy that Christine made a good impression and will provide my thanks.

"Another amazing stay at our favorite destination!"

5
User 07/03/2018

My husband and I stayed here a year ago and loved the service. The best was the mornings. Christine was one of the servers and you couldn't ask for a more lovely and attentive person. We brought our daughters with again a year later to stay her just because of the fabulous service and Christine is here! You can only imagine how how happy we are! Thank you Christine and all of the wonderful staff at the BW Rio Grande Inn for another wonderful four day stay! See you in the fall! Heidi, Mike and family!

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
I will share your compliments for Christine with her, and provide my thanks. Thanks for returning to stay with us. Your loyalty is appreciated.

"Chasing fire,"

5
User 07/03/2018

First and foremost the staff at this BW rules we were always greeted by Christine in the restaurant she always knew our order and greeted us an amazing smile and top notch customer service! The house keeping crew was always helpful and cheerful, the front desk staff was top notch and pro! The rooms great even the grounds keeper was kind, great crew clean housing and great food. Oooooh and our bartender was just like a cool mom that was making sure we were a ok! Thank you BW RG ABQ..

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
Thanks so much for your kind words for our team members. We are happy that you enjoyed your visit, and appreciate your business.

"Celisa"

5
joshuagarcia33, Phoenix, Arizona 26/02/2018

Celisa was absolutely wonderful! She was very informative of what the hotel/restaurant has to offer. Celisa is a true blessing to have on your team! She was very pleasant to speak with. I am looking forward to coming back to this hotel. I hope Celisa is here as well!

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
Wonderful, thank you for recognizing Celisa. I will share your kind words with her and provide my thanks. She is appreciated and so are you. Thanks for being our guest.

"Nothing bad and some things good"

3
GEOHCleveland_OH, Cleveland, OH 21/02/2018

This hotel is well located for those interested in being close to Old Town and the city's museums. Things that were OK but could have been better--the desk staff is well trained but lacks experience since they all were college students who are working part time. When we checked in, we were assigned the room furthest from the elevator, even though the hotel was almost empty. My wife has problems walking, and we eventually had to request being moved to another room. We were immediately given another room, almost directly across from the elevator. Good news except we then had to repack our belongs and unpack them in our new room. The rooms are clean and pleasant, but seemed "tired".The facility staff responded immediately to all our requests for help. Our in-room refrigerator was not working. When he fixed it, he told us to set it at 4, which we did. In the morning, everything in the refrigerator had frozen solid. In the end, the proper setting turned out to be 1. The food served in the hotel was edible, but was the worst hotel food that we had ever experienced. What was good--excellent free WiFi and never having to wait for an elevator. The very best was their shuttle service. The shuttle takes guests to and from the airport, which is 8 miles away, for free. It also takes guests to Old Town. We used this service many times to get to and from restaurants. Finally, the maid service was above average. In summary, there was nothing really bad, but we would likely choose another hotel when we will next be in Albuquerque.

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
We appreciate your feedback, and hope you will be back to stay with us again. We have many updates planned for our guest rooms in the year ahead. Thanks for being our guest.

"Lovely hotel for an overnite stopover"

4
Suzibeaton, Kilwinning, United Kingdom 21/02/2018

Had 1 night in Albuquerque and stayed here. We had stayed at a few BW hotels on our route 66 journey. Lovely hotel and central for old town, restaurants and into the town. Reception On arrival greeted warmly and given information about the hotel and our room. Staff very friendly and helpful. Parking. We parked at the back of the hotel which was near our room and managed to get a bellboy trolley to help with the luggage. Had a minor altercation with a very ignorant and arrogant guest!! Room Room was very big and bright. Think was possibly an accessible room though we didn't request one it was fine. Lovely comfy bed and a view of the swimming pool. Plenty of clothes storage. Bathroom was good size with a nice mirror and a wet floor shower room. Swimming pool Big swimming pool with loungers round it. Too cold to go in pool but enjoyed a hr or so relaxing on a lounger catching the last of the sun. Staff All staff very helpful. Asked staff about balloon festival and given great information and about where to park to get best view. Bar/Restaurant The hotel does have a bar and lounge but not very big and a nice big restaurant but we ate out. If we are ever back in this area would stay again.

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
We are very happy to learn that you will stay with us again. We appreciate your review of our amenities and the kind words for our staff. We look forward to welcoming you back.

"Excellent stay!"

5
abethcoma, Dolores, Colorado 20/02/2018

Stay was above and beyond expectations. We made last minute reservations as my grandfather was in the VA Hospital unexpectedly. The staff was excellent. Everyone we encountered greeted us with a smile and were genuinely kind. I've yet to experience that level of consistent customer service again. The rooms were clean and comfortable in both rooms we stayed in. My grandmother forgot her toothbrush and they provided one to her without issue.

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
We hope that your grandfather is doing better. Your kind remarks for our team are greatly appreciated. Our hope is that you will be back to stay with us again under better circumstances. Thanks for being our guest.

"Stopover"

5
switzerj, Flin Flon, Canada 11/02/2018

A beautiful hotel, with very southwestern charm. Staff very friendly. Hotel very clean. Rooms spacious and beds comfortable. A very nice pool and hot tub area. Resataurant and bar on site with good menu. Close to old town. It's easy to access off of freeway. Would definately stay here again

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
We are grateful for your kind review and your business. We look forward to welcoming you back. Thanks for being our guest.

"Remarkable Service"

5
glittergirl795, Charlotte, North Carolina 05/02/2018

We were greeted by a very nice young man at check in, our room was super clean and comfortable but it was Kym at the bar that made our stay extraordinary! ! She was super friendly, gave us tips on what to do while we were here, in fact we liked her so much we went back twice in the same evening to have a drink and visit with her. She does an outstanding job!

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
I am thrilled to hear your kind feedback about our bartender, Kym. Thank you, I will share this with her as well. I am happy that your check in experience was good and that we provided you with valuable tips about the area to make your visit better. Our hope is that you will be back to stay with us again. Thanks so much for being our guest.

"Best of the West"

5
Terrie M, Utica, Ohio 04/02/2018

We always plan our trips to Arizona around a stay at the Rio Grande. We find it clean and well cared for. The staff is always friendly and helpful. The food especially the breakfast is exceptional. we think all the Best Western Plus managers should be sent here to see how it should be done! Are trips from Ohio always have the highlight of a stop in Albuquerque at the Rio Grande Best Western Plus.

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
We appreciate you so much! Thank you for your loyalty and these kind words. Safe travels.

"Only one sucky nite!"

4
Dale O, Dixon 01/02/2018

So here goes. We checked in for a few nites. In town for a family thing. Day one..checked in fine. restaurant was done serving lunch but the server and cook were so nice about it. They got us each a bowl of yummy soup and let us sit and eat while they cleaned up. Thanks guys!! Had very nice evening in the lounge with Celisa as our host. Very friendly and we had a great meal and service. We also had breakfast there every morning which was good as well as the friendly service. Things were fine. There was also a young girl at the front desk who was super. She helped with directions and even shuttled us around a few times. Sorry we don't know her name but big Thanks! Everyone was so great until our last nit there. A woman who I believe was named Kym was the bartender. It started fine but then she started being a little aggressive with people. apparently after 2 drinks you have to eat something before you can be served again. Okay fine! But she actually got bossy and started arguing with people. We were all sort of put off by that. Had to be the worst attitude I have ever seen! People left because of her nasty attitude and went to there rooms or somewhere else including us.So all in all nice place, basically good stay,but it only takes one person with a bad attitude to turn you off. Pull the cob out deary! To the rest of you Thanks a Bunch! Probably stay elsewhere next time though.

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
I appreciate the feedback and will address your concerns with our bartender. We do take the responsibility of not over serving alcohol very seriously, but it is all about the delivery our communication and I apologize this did not go well in this instance. Thank you so very much for the nice comments for other members on our team. I am glad that you did enjoy or food and beverage amenities and the free shuttle service. I hope you will consider staying with us again. We value your business and would love to be your home while in our area.

"No, not ever will I stay here again."

1
GuyWagon, Salem, Oregon 31/01/2018

I'm pretty easy to satisfy, but this place didn't even come close. First they gave us a room and the only bed was a wall Murphy bed. Yes you head that right, the type that you pull down out of a wall. The walls were so thin that you could here everything said in the room next door. The person next door left their tv on all night and it was like it was in the same room as us. Needless to say we did not get much sleep. Next time I'm in town I will stay ANYWHERE else but here.

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
I am very sorry to learn that we did not provide you with a good stay. Please never hesitate to let us know when there is a problem, like noise from a neighbor. We will address the issue immediately to your satisfaction. We have 2 rooms with Murphy beds in the entire hotel of 173 rooms. They are often booked on-line due to the price point. When other room types are available our team is normally good about offering an upgrade at no charge during check in. We appreciate the feedback, and do use it to improve.

"Working Trip-combined with food & friends!"

5
bobbihaque, Taos, New Mexico, United States 22/01/2018

Attended conferences in Abq. for 3 nights and four days where everything was within walking distance! Hotel was very nice, close to restaurants, meetings, bars and coffee! Modern, attractive rooms, great housekeeping staff, friendly front desk and a "neighborhood" bar in the Hotel. Kym, our bartender, was so efficient, friendly and especially kind to my daughter's dog, Winston-even taking him for a short walk around the grounds! We were greeted like old friends when we stopped in on our way back to our rooms. Ordered food-to-go and it was very good and affordable! Live music too! We will stay here again, I am sure, on our next work-related visit!

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
We do consider you a friend. Thanks for the kind review. We hope to welcome you back many times. I will share the compliment for Kym with her.

"Ultra-professional and helpful"

5
hdngrdn, London, United Kingdom 14/01/2018

I've been staying at this hotel for almost fifteen years, at least once a year. I've never ever had a bad experience. The staff are consistently helpful, the premises are clean and comfortable, always being upgraded and maintained extremely well. I think it clearly has really good management, because I see staff there who've been working for the entire time that I've been visiting and you certainly don't stay at a workplace that isn't well-managed. It's a great hotel, with lovely helpful staff and I wouldn't ever stay anywhere else in Albuquerque.

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
Your loyalty is so important to us. We thank you for the last 15 years, and look forward to making you comfortable in Albuquerque for years to come. We appreciate you!

"AMAZING "

5
Kim06051982, Riverside, California 12/01/2018

The professionalism of the staff is top notch. This hotel is the best of Bestwestern. The staff was amazing. The food was great. The pool and hot tub was very relaxing. We drove twelve hours to this hotel. It was a great treat for my family and me. I would just like to say thank you to the whole staff. It was a memorable experience. Nick

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
Nick, your compliments for our team will definitely be passed along to them with my sincere thanks. We are happy that we provided the rest you needed on your journey. We hope to see you again one day.

"Headed home..."

5
karenpS9654CL, Las Vegas, Nevada 12/01/2018

We stayed at Best Western on our way back to Ohio. They were all very accommodating, but the Rio Grande was our favorite! They're pet friendly, the restaurant was amazing with very friendly staff. It was easy to find and had everything in the room we needed. I will definitely recommend the Rio Grande!

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
Your recommendation and loyalty are very important to us. Thank you so much for being our guest.

"great professional hotel"

5
P1867UVchristopherj, quinter, United States 12/01/2018

no complaints. staff very friendly, great rooms, awesome food. Check in was very quick and painless. I asked for a room closer to lobby and they had no trouble doing so. The room itself was very clean with the bathroom being spotless. They seem to take pride in their work. the food at the grill was exceptional for both supper and breakfast. waiters were very courteous and prompt.

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
Your kind review is very much appreciated and will be shared with our team members. We hope that you will be back to stay with us again. Thank you.

"Old Town ABQ"

5
Rich S, Denver, Colorado 03/01/2018

This hotel is conveniently located near the Old Town square and the Bio Park. The parking grounds are secured and well-lit. The room I stayed in was huge and well-apportioned. The bathroom was very nice and clean. Only complaints were that the ice maker was down, and that there was a considerable amount of noise out my door in the morning, even with the do not disturb hanger up. I did enjoy the breakfast in the restaurant. The wait staff and hotel staff were excellent.

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
I value your feedback and am happy that you enjoyed your visit. Thanks for the kind words for our team.

"Great hotel and location"

5
Mary C, Denver, Colorado 01/01/2018

This Best Western is a wonderful hotel with excellent staff, good restaurant and a perfect location. Very pet friendly. Walking distance to other restaurants, one called Le Clair, the Albuquerque Museum and a great park for the dog(s). Stay here!!!

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
Your recommendation to stay with us is greatly appreciated. Thanks for the kind review. We look forward to your next visit.

"Highly recommend!"

5
ronb2018, Phoenix, Arizona 01/01/2018

The staff was great. Close to I-40. Great value for the price. Close to Old Town. Staff recommended some places to go in the area. Check in and out very smooth! Secure parking on the property! Will stay there again.

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
I am thrilled to learn that you enjoyed your visit with us and that that you will be back to stay with us again. Your business is very important to us. Thank you.

"You get what you pay for."

2
Dialogman, San Diego 31/12/2017

Pretty affordable, but was pretty disappointing after reading all the great reviews. Pros: friendly and helpful customer service; decently located close to old town and downtown; room was clean; despite the proximity to the freeway, we didn't have any road noise. Cons: room heater was unpredictable, finicky, and extremely loud like a freight train; bed was uncomfortable; shower was either too hot or too cold; hot tub wasn't hot enough and smelled overly chlorinated/overly used/not clean; while we were in the hot tub, a worker came into the "indoor" pool area to spray pesticides on all the plants.

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
I apologize that we did not provide you with a good overall experience. I value your feedback and will share it with our team to improve. Thank you for your review.

"Convenient and Nice"

5
209kimberlyj, Carthage, Illinois 31/12/2017

We enjoy staying at the Rio Grande Best Western Hotel. Pet friendly, convenience when getting off I-40, location, St. Clair Winery and restaurant within walking distance and a feeling of being safe. A definite great place to stay!

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
I am so happy to learn that you had a good, safe experience in our neighborhood. Thanks for being our guest.

"Change of policy, and pets allowed now"

2
Travis H, Billings, Oklahoma 28/12/2017

I used to be able to use my points for a "free night", but no more. I had to pay and went over budget. Also, now they allow dogs (pets), so we had them right next door, and they do make noise. One had a huge dog in the elevator, and it relieved itself right in front of my wife. Stinks ya know? My room had a oder, and it was sometimes hard to breath.

"Comfortable Stay"

4
Pat S, Hamilton 27/12/2017

We were traveling to Denver and stopped here for one night. It was a very comfortable room. The front desk staff was very friendly at check in. The lounge was very nice with a good selection of wine. We will definitely stop here again.

"GREAT STAY AGAIN"

5
USTWO4251, El Paso, Texas 27/12/2017

Very nice large rooms. Good beds and pillows. Good items on the breakfast menu. You can have lunch and dinner as well. Bar is open from 1600h to 2200h each day with some special price drinks. Close to Old Town Albuquerque which you can walk to about 5 blocks. Hotel is right off of Interstate 40 easy on/off. Nice pool and spa open year around. If you want a great person to help you with anything at the hotel it is Kelly. She knows the ins and outs of the hotel and the area. She can HELP you with everything. Great person. Thanks Kelly for your help and friendly service.

"Great Best Western "

5
Emily B, Washington DC, District of Columbia 27/12/2017

We stayed here one night during a cross-country road trip and really enjoyed the hotel & the service. The clerk was extremely friendly and helpful when we checked in, and the room was clean and good-sized. Would recommend!

"One Night during road trip"

4
User 25/12/2017

Nice Amenities, lots of hot water, covered heated pool was a bonus. Overall hotel was clean, but there was some place that could use some TLC and a good deep cleaning. Restaurant and bar on site was another bonus. Would have been nice if a quick breakfast was included.

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
Your comments are important to us, and I am happy that you enjoyed your visit. Our hope is to welcome you back when you are next in our area.

"Not worth the stay"

1
User 17/12/2017

We stayed here last night and I reserved 2 rooms. We walked in and dropped off our bags and left. When we came back to the first room it was ok, definitely needs some updating but wasn't bad. Was not the cleanest and wasn't surprised considering the look from the outside. We closed the door and the lock broke off but we could still close the door and turn the deadbolt. The second room was filthy. Around 9 at night when we got back, we noticed the bath tub was plugged with a bunch of dirt in it. They came up, snaked it and fixed the tub. When we went into the bathroom later, they put all the dirt and everything into the toilet and didn't clean it up. Then in the morning, the bath tub was completely filthy with dirt, hair and everything else they took out of the tub when they snaked it. We decided not to shower and let the front desk know at check out. Apparently they were tracking all the issues and gave us a discount for the room. Even with the discount, I would not recommend this place. We have stayed at the Hotel Albuquerque in the past and it is 100 times better. My family and I will definitely not return to the Best Western Plus Rio Grande Inn.

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
I am very sorry that we did not provide you with a good experience. I will use your feedback and follow up to help us improve.

"tired but good"

4
Jeanne3714, Lincoln, Nebraska 15/12/2017

We stopped here after a long day on the road, we did not have a reservation but it looked like a good place to stop. The staff was amazing, very nice, friendly, accommodating and helpful. The restaurant is on property and had a nice sw decor. After we got settled in the room we went to the restaurant for dinner. We were tired and I'm sure we looked it but again we found the server to be friendly and accommodating, the food was reasonably priced, quick and good. The next morning we found the same with all the staff we encountered and in the restaurant. Overall, a pleasant and refreshing experience.

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
We are so happy that you enjoyed your visit with us. Thanks for the kind words for our team!

"Very good to stay"

4
oscar933, kettering 13/12/2017

We stayed here for 3 nights for Route 66,free parking and breakfast Staff helpful and will run you to Old Town - and back( although you can walk) Room good but no safe so need to use those at reception. Food very good... breakfast slow due to being freshly cooked ... they could serve coffee etc. quicker though Would recommend for restaurant( and one next door) travelling to Santa Fe and Rio Grande river.

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
Your kind feedback is appreciated. Thanks for staying with us.

"Handy place to stay with no car"

5
Ernest B, Martinsville 12/12/2017

Checked on line for hotel with free shuttle service from airport,shuttle took us to many other places during our leisurly 6 night stay.Staff were extremely helpfull and used vouchers for all our breakfast meals(note; must be a BW rewards member,hotel signed me up while booking,also need to book direct to hotel) saved us (2) $20;00 or more for a marvelous breakfast each morning.took a railrunner train one day to sante Fe. for a day trip(great).and rode bus down rt66 to end of line and back,got off at univ. of NM and had lunch at Frontier rest.must try their hor buns.All in all a great stay,Want to commend Joe,Christina,Jonathan for outstanding customer service.

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
I am very happy that you enjoyed your visit with us. Thanks for recognizing several of our team members for their good work. We appreciate the kind words. Our hope is to welcome you back when you are next in the area.

"Awesome hotel by Old Town. Shuttle service is great."

5
doloress168, Omaha, Nebraska 05/12/2017

The front desk employees were awesome during our stay. The shuttle service took us to dinner every night. We could enjoy some great margaritas without driving. We left our vehicle at the hotel and got on the Rail Runner to Santa Fe. Once in Santa Fe we took the free shuttle there. Great times. Never had to worry about parking.

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
I am so happy to hear that our desk team helped make your stay in Albuquerque enjoyable and safe. Our complimentary shuttle service for nearby attractions is a great amenity and I am glad you took advantage of it. We hope you will be back to stay with us again.

"Good old fashioned hotel experience!"

5
jocoliz, gmail.com 04/12/2017

There are many valued employees here. Kym was a great lounge host, if this is what you prefer in a hotel, great food great service, you won't be disappointed with anything. Most there wanted to keep it a secret.

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
We appreciate your review and the kind words for Kym in our lounge. Our hope is to welcome you back when you are next in our area. Happy travels.

"Fantastic hotel staffed with amazing people."

5
User 04/12/2017

Full disclosure, I am a manager at a Best Western in Texas. While I did receive my employee rate that has no impact to my review. My wife and I stayed here 12/2 for one night. We went to a concert at the El Rey Theater. The hotel has a great location right off the highway and was super easy to find. I checked in with Kylie. I arrived a couple of hours early and she was more than happy to get me a room that was available. She was super friendly and very informative about the hotel and the area. I couldnt think of a single thing to improve the interaction i had with her. Amazing employee. We had a king room for the night. The room was immaculate. I couldn't find a single dirty spot anywhere in the room no matter how hard I looked (and trust me, I looked). The amenities in the room worked flawlessly from the tv, to the thermostat to the coffee machine. An absolute model room and I would be more than satisfied to have any of my guests stay in this room. When we left for our concert later in the night we visited the front desk to ask questions of Kelly about the area as we were unfamiliar with the downtown area where we were heading. She was very pleasant and informative with all the questions we had. Fantastic employee. Breakfast in the morning was nothing short of amazing. Breakfast here isn't the usual buffet fare (that i'll admit my hotel has) instead its an actual restaurant situation with staffed servers. Our server Johnathon might very well be one of the best servers I have had the privilege of having in years. He knew the menu up and down, knew his hotel and knew just about anything else we asked of him. He had a constant smile on his face and looked like he actually enjoyed what he was doing. I almost feel bad that the man is working in a hotel restaurant while he could easily be working in a high class restaurant making tons more. But he said he's been with the property for a few years and is able to support his family just fine. So I'm happy for him. Johnathon is easily one of the best employees I have ever interacted with in customer service. At check out when we left breakfast we had a brief interaction with Allison. She was nice and knowledgeable with our quick questions. Another great employee. Beyond the fantastic employees the hotel itself had some great features. I absolutely loved the pool and spa and it looked comfortable, but as we were only staying the one night and had all night plans we just didnt have a chance to use it. I liked the safety measures they had with closing the side gates at night. The only way in after a certain point was through the main drive in which really made us feel safer. I loved that they had newspapers in the lobby as well. The overall vibe of the hotel was incredible, like you got the New Mexico feeling but you also got the classier BW Plus feeling as well. I've stayed at tons of hotels over the years including 5 star elite hotels in Vegas and I can honestly say this was one of the favorite stays I have ever had, and whenever we go back to Albuquerque this will be the first hotel we look at. Absolutely highly recommended.

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
Thank you so much for taking the time to write this kind review. I am so grateful for the amazing team members I work with here. That you mention Jonathan, Kelly and Kylie by name does not surprise me. I will pass your compliments along to them. Thanks for recognizing our housekeeping team as well. I am happy that you enjoyed your visit to Albuquerque, and we hope that you will be back.

"Clean hotel"

4
Pradheepkk, Atlanta, Georgia 29/11/2017

Room was clean. Close to old town but not close as the other expensive hotels. Receptionist was helpful. I will stay there again. Ambiance was great. Bathroom was big. You wont get free breakfast if you book through hotels.com

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
Thanks for your willingness to return to stay with us again. You will always find the best rates by booking with the hotel direct, and breakfast is included in this rate. Negotiated rates with third parties do not always include breakfast. We appreciate your review. Thanks for staying with us.

"Close to Old Town - Speedy Internet!"

4
Steve P, Ocala, Florida 28/11/2017

We stayed here to wrap up a weeklong trip through the Southwest. We mainly chose the location because of its closeness to Old Town - which is easy walking distance, and features many good restaurants and shops. It is also a convenient, quick jump over to the airport. The hotel has been nicely renovated but you can still get the feeling of travel days gone by, which is quaint. Kind of like traveling on old Route 66. My only issue was the bathroom was very small. The big plus was the incredible internet speed - 86 Mbps! I travel regularly on business so the internet speed a hotel provides has become extremely important to me. In fact, I often ask the hotel how fast their internet speeds are, and unfortunately most front desk folks have no idea. Having good internet speeds definitely shapes my decision as to whether to stay at a hotel again.

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
Thanks for your review. I am happy that the fiber Internet connection we provide our guests free of charge met your satisfaction. Your comments are appreciated. We do have more updates planned for the hotel over the next year. We will stick with our regional decor. We hope you will be back to stay with us again. Thank you.

"Albuquerque"

5
D4982XEgregb, Albuquerque, New Mexiceo, United States 28/11/2017

Nice motel. Secure parking lot. They lock the gates to parking lot and only access is by the check in door. Great location. Easy access of the interstate. We loved staying here. Actually stayed a second night to check out the local sights.

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
We are pleased to learn that you felt safe, and that you extended your stay to check out the sights. Our hope is that you will be back to do some more exploring. Thanks for staying with us.

"One of the best"

5
Steve S, Texas 27/11/2017

I will definitely make this a mandatory stop every time I travel thru there again. I don't remember their names, but the young ladies at the front desk were very friendly and professional. The hotel itself is very nice and comfortable. Crystal that works in the restaurant is a great person and a very friendly person that would make anyone want to visit again. The bar is very nice here and the bartender, Kym, makes you feel right at home with a friendly smile and very good conversation. It is great to have people like this at a location after long hours of travel. I travel thru there about once a month and this is my new all time stop in this area.

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
It is our people that make the difference in the experience here. I am very appreciative of all our team members. Thanks for mentioning Crystal and Kym. I will share your compliments and provide my thanks. We value your willingness to recommend us and return. Until the next time.

"Excellent and close to Old Town"

5
User 27/11/2017

The rooms were very comfortable and well appointed. We had breakfast on site, (Huevos) and it was so delicious.We especially like that old Town was within walking distance. We would certainly stay here again and recommend it to anyone planning a visit.

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
So happy to hear you were able to explore our nearby cultural attractions in Old Town. Huevos are the way to start your day right! Happy travels.

"Very nice for one night stay"

5
Shaneen18, Brisbane Region, Australia 23/11/2017

Only stayed the one night here, the room was very clean and quite spacious, and the beds were comfy. Laundry is also available here which is very handy. We had a buffet dinner here which was quite nice as well, but I'm not sure if this is available for everyone as we were in a travel group. Enjoyed the short stay.

"Business trip"

1
jasonmS1232JA, Las vegas 22/11/2017

Dont stay here, simple. Especially if you're in hopes of comfort with a business stay. Reservations wrong, accommodations out the window even tho "they make a note of it" ..lol, what a joke. This place has surely gone down hill, choose elsewhere.

"Nice Hotel"

5
798bobf, Meridian, United States 21/11/2017

This is a very nice Best Western Hotel. I've stayed at some that weren't quite as nice, and only one that was nicer. The staff was friendly and I appreciated the room. This is a pet friendly hotel, but the pet area is rather small. The only problem I encountered was actually finding the hotel. There is a sign by the road, but the first thing you see is a restaurant. The check-in desk is hidden around to the side of the restaurant. I came in through a side street, and entered the property through a back gate/parking lot. Overall, this was a very nice hotel and a nice place to rest.

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
Thanks for staying with us. I am happy to learn you liked your room and that our staff was friendly. We hope to welcome you back when you are next in the area.

"Not bad"

3
playabaja, colorado 20/11/2017

Here for one night and chose it because it was close to old town and took dogs. Check in was a breeze love that. The bar bites, namely the tacos wer very unimpressive, no flavor very bland. We did have the breakfast and it was okay. The property seemed to be in good condition, the room was a very good size

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
We value your feedback and appreciate your review. Thanks for being our guest.

"Will not be staying again"

2
Andy G, Henderson, Nevada 19/11/2017

Quality was not what it was prior stay so I will not be staying again, bathtub had black water pouring in from another location, air co wouldn't shut off, even when it was turned off. Because I used a clc card don't get the rewards

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
I am so sorry to learn that you were not happy with your stay as you have been on previous visits. Please let us know when there is a problem, like the plumbing issue and the HVAC. We will take care of any problem to your satisfaction. CLC has a negotiated rate plan that does not include BW Rewards. We do value your business and hope you will reconsider.

"A nice hotel and a great value!"

4
CherinTucson, Tucson, Arizona 16/11/2017

This hotel is conveniently located, has been remodeled and the staff is pleasant and attentive. The breakfast is a bonus! There is an excellent winery-related restaurant a couple of blocks away and Old Town is within walking distance from the hotel.

"Annual north to south trip."

5
rdate2017, Sarnia, Canada 15/11/2017

This was part of our trip south, as snowbirds. We have long searched for BWs on our trips. The Rio Grande Inn in Albuquerque is an excellent overnite place. The breakfast arrangement there was unusual in our experience and certainly better than elsewhere.

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
Thanks for staying with us. We are happy you enjoyed our full service breakfast experience. Safe travels.

"Nice Place, But a Few Issues"

4
Jan H, Menifee 14/11/2017

This was our second stay here because the first stay was excellent. However, this time we experienced a couple of issues that detracted from the stay. The coffee maker in the room did not work. The bathtub drained extremely slowly as if it was partially clogged or something. Overall this is a nice place and we probably would stay here again. It has very fast internet and a large TV with HD reception.

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
I am happy to learn you came back to stay with us, and that you will be back again. I apologize that there was an issue with the coffee maker and a slow drain. We will resolve both issues. Please never hesitate to let us know if there is something we might do to make your stay better. We will do our best to exceed your expectations.

"Great stay"

5
marvareeb, Albuquerque, United States 14/11/2017

The staff was amazing and made me feel at home. There were never any complications from Best Western and due to unforeseen events I had to extend my stay for 3 extra nights. Because I was so happy with the service I received I did not feel the need to change hotels.

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
Thanks for staying with us and for your kind words. Your business is very much appreciated and we are happy you enjoyed your time with us.

"Pleasant surprise at a very inexpensive rate!"

5
hazdamoon, Kennett Square, PA 11/11/2017

I can see why BW Rio Grande Inn is a BW Plus! Really enjoyed our stay. Walking distance to Old Town, which is a charming afternoon/evening spent. The free breakfast included is made to order. Rooms clean; decor fresh & inviting, and beds/bedding great. We'll definitely stay there again.

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
We look forward to you next visit. Thanks for being a loyal guest. You are appreciated.

"Great Albuquerque Base"

5
David R, Redmond, WA 09/11/2017

Everyone at the Inn was friendly and helpful. I especially appreciated the breakfast server...it's been too long, so I don't recall his name. The shuttle service to Old Town was great. Schedule and drop/pickup location is set, but the drivers were great. The room was clean and comfortable. I would stay again.

"Overall excellence"

5
K444YIdeborahd, Stickney, United States 08/11/2017

The hotel staff was very welcoming and friendly. The food was excellent. The room was very comfortable and everything was in working condition.The hotel was in walking distance to Old Town. Overall this was a wonderful place to stay. i highly recommend it to other visitors.

"Great Stay in Albuquerque"

4
R8991DDcarolw, Doylestown, United States 05/11/2017

Location is great if being near downtown is required. The complimentary shuttle service worked so well I didn't need a rental car for my short visit. The restaurant was convenient and the food was well prepared.

Rebecca P, Director of Sales at Best Western Plus Rio Grande Inn, responded to this review
Anthony V, Director of Sales at Best Western Plus Rio Grande Inn Thank you for the the compliments. I am glad to read that our complimentary shuttle service was convenient and may have saved you a few dollars for your travels. I am also glad to read that you enjoyed our restaurant as well. Safe travels. Anthony

"Thoroughly Enjoyablel"

4
rhunt80283, Idaho Falls, Idaho 04/11/2017

I thoroughly enjoyed my stay at this hotel....the rooms were clean, comfortable, well-lighted, and attractive. The food was very good and the staff seemed determined to please at every opportunity. I would most definitely choose to stay here if I were to visit Albuquerque again.

Rebecca P, Director of Sales at Best Western Plus Rio Grande Inn, responded to this review
Anthony V, Director of Sales at Best Western Plus Rio Grande Inn Thank you for the the kind words regarding our hotel and our service. Safe travels. Anthony

"Best Western near old town Albequerque"

4
User 03/11/2017

Nice, clean basic hotel. Good internet. Recommend a VPN for Google access. The resaurant has a great red roasted chili salsa and they have Gluten free toast. Nice to find. I recommend the nearby Turquoise museum tour, and also walk through the Old Town shops. And also Fri and Sat the Flamenco show and tapas and Q bar at the nearby Hotel Albequerque.

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
Thanks for the review. I agree with your nearby recommendations to visit the Turquoise museum and to enjoy the flamenco dancing one evening. Mama's Minerals is also a good stop that is within walking distance. We hope you will be back to explore the area more.

"Love this property!"

5
Vicki W, CLEARWATER, United States 02/11/2017

Great service! Great location! Great value! Best of all, it's near family! Our grandsons stayed with us and got to play in the pool with Papa. They had a blast!!! Thank you BWPRG for providing a heated and covered pool! (The only thing I wish the hotel had is a "family room".)

"Great stay and great location"

4
flyballoongirl, London, United Kingdom 02/11/2017

This is the 2nd time i have stayed at this hotel, that last time in 2012. I was in Albuquerque for the Hot Air Balloon fiesta, so the price was high compared to other times of the year, but cheaper that other hotels in the area. Its in a great location, took me about 7 minutes to walk to the Old Town. So in walking distance to 2 bus routes. The Hotel also has a free mini bus for airport pickups. and other near by locations but you do need to book it. the Staff were great and always helpful. I arrived at about 11.30pm after flying in from London, and a delay in Atlanta so had been awake for about 23 hours. The check in quick and I was given help with my case to my room. It was all done within about 10 minutes. Room was clean, comfortable bed. able to control the room temp and all the staff where really attentive. Not sure when i will be back for the balloon fiesta again but will stay here again!

"BWPlus Rio Grande Inn, Albuquerque"

3
Z1438QTrichards, Fayette County, GA, United States 31/10/2017

Overall, not a very enticing stay. The corridors are extremely narrow, the rooms tight. Bathrooms Noisy. Staff is good. Not a Plus hotel quality. More Like a Quality Inn or Comfort Inn. Crummy & annoying voucher for breakfast. Maybe I am too picky, but for over $100 for a night stay, this was not worth it. It was more of a $67 night value, at best.

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
We apologize for not exceeding your expectations as is our goal. We will use your feedback when focusing our efforts to continually improve.

"Great value for Money"

5
Roxann H, Spearfish 31/10/2017

My husband and I were traveling and we never know how far we are going to get. We were extremely satisfied and charmed with the staff, ambiance, on site restaurant and incredibly awesome room. Can't wait to stay there again.

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
We look forward to your return. Thanks for staying with us, we are happy you enjoyed the visit.

"disappointing"

3
Robert N, Henderson NV, United States 31/10/2017

We had stayed here many times previously and had excellent service and amenities. The on site restaurant used to have a varied menu and delicious food. This time many of the amenities were no longer available and the menu had changed to being very limited and all Latino/ The food quality was poor, service was slow.

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
I am sorry that you did not like our current menu. On our lunch and dinner menu we actually added more entrees and variety when it was updated earlier this year. We have not changed our amenity package and actually are always working to add value for our guests. We still offer the extras like complimentary airport shuttle service, shuttle service to nearby attractions, complimentary breakfast vouchers for a full service breakfast experience if you book with us or through BW, upgraded room supplies and more. We value the feedback and do us it to help focus our improvement efforts. Thank you.

"Terrible"

1
351taeh, Peyton, Colorado 26/10/2017

Rooms were not clean and smelled terrible.The towels are dingy, there is alot of noise and the food is aweful.We were really disappointed. It was not at all like the advertisement. I would recommend this hotel to anyone

"Comfort Stay"

5
robertgU3449WN, Albuquerque, United States 23/10/2017

I bid on a one night stay at a fundraising auction. My brother-in-law can for the weekend and I decided to reserve two additional nights for him. He was more comfortable staying at the Rio Grande Inn then staying with me since he could come and go and not feel obligated to us. The hotel is right around the corner from my residence so it was great.

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
I am happy to learn that you were able to put the gift certificate to good use. Thanks for the kind review. We hope we can help out with your brother in-law next visit.

"2 Day Stay"

5
pcheesman, Houston, Texas 23/10/2017

Nice hotel right off the highway very convenient. Staffing was friendly and courteous. Bed was comfortable and TV had FS1 so we could watch baseball playoffs. $7 per person vouchers given for breakfast in restaurant located by the lobby. Would recommend hotel to others.

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
Your recommendation is greatly appreciated. We hope you will be back to stay with us again. Thanks for being our guest.

"Best in NM"

5
Dede R, San Antonio, United States 23/10/2017

I stayed here for part of my NM stay, and it was a great! I got great service, and I got to meet the chef one day, and I complemented his cooking - my breakfast was delicious everyday! The room was comfortable and the shuttle service really was a great deal.

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
Thanks for your kind words for our team. Our Chef is the best, I will pass along your compliment. We hope to welcome you back soon.

"Can't beat it"

4
784kirbyc, Barcelona 22/10/2017

We needed a good bed after camping. We found it with the perfect white noise. The air conditioning was great. The location was great. We had a nap then went down the road for a wonderful meal at La Placita. We walked around the Old Town area. We then returned for a wonderful night's rest.

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
I am happy to learn that you were able to get caught up on some good sleep and the you enjoyed your visit with us. We value your business and hope that you will be back to stay with us again.

"Comfortable Hotel"

3
Cynthia P, San Jose, California 19/10/2017

Decent hotel with comfortable beds. Staff friendly and helpful. Reasonable speed on WiFi. Breakfast is not included. They have a restaurant at the hotel where we planned to eat breakfast. However, it was totally packed (perhaps one of the tours) and we were unable to be seated.

"An Oasis in the desert"

5
Madmac11, Rotorua, New Zealand 15/10/2017

This was the most enjoyable accommodation we came across in a 6 day road trip from Las Vegas to Santa Fe return. It was a breath of fresh air, truly an oasis in the desert. The place was so interesting and friendly. It was a credit to the management that all the staff were so happy, helpful and engaging. Too many names to mention, but Will at the front desk was so accommodating and a great ambassador for the hotel. This place also had its own bar and restaurant from where we received great service and amazing food. Thank you Alburquerque for providing such a great stay in your fine city.

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
Thanks so much for the kudos for our team members, especially Will and the kitchen team. We hope you will be back to do more exploring in Albuquerque, and that you will return to stay with us. Happy travels.

"Road scholar trip"

4
User 14/10/2017

Stayed here for a week with a Road Scholar trip. Staff and service were excellent. Special kudos to the chef for meals prepared for our group and also Kym, the bartender in the Kia lounge. The hotel location is convenient to Old Town Albuquerque.

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
I am happy to learn that you enjoyed your experience with Road Scholar at our hotel. Thanks so much for recognizing the Chef and Kym in the lounge. I will pass your compliments along to them. Happy travels.

"Great stay!"

5
annettek3, North Hills, California, United States 13/10/2017

I just wish we had arrived at the hotel earlier than we did because I would have liked to have walked around old downtown Albuquerque more than we did. By the time we got there most of the shops had closed by 5:30 or so. The staff were very helpful and very nice. The room was clean and looked good! I don't like elevators and take the stairs whenever possible and its hard to find the stairs there. It is not obvious so had to ask the staff where they were. But we had a very good stay!

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
Thanks for your kind review. I am so glad that you asked about the stairs, and that you were able to use them. We hope you will be back with more time allotted to explore Old Town and the many other attractions in our area. Your business is very much appreciated.

"Passing through. "

4
User 12/10/2017

Left Wisconsin with all of our things to move to AZ and on the way stayed here and service was very courteous to us. In particular, a young waiter named Dominic who was actually from our home state welcomed us and talked with us all night while we sat and watched the Packers game at the bar.

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
Thanks for your compliment for Dominic. We value your feedback and hope that you will be back to stay with us again.

"A place that is nice but too expensive!"

4
Joanne F, San Bernardino, United States 12/10/2017

I have to say for the price of a 1 night stay, felt I should of gotten a celebrity treatment, Nice rooms and the employees are very nice. I felt like the hotel was more about making money then wanting the guest to come back!

"Nice hotel, nice people "

5
paulfieldwilliams, Greater London, United Kingdom 10/10/2017

Stayed one night and was very happy. Very friendly staff, large clean and quiet room. Good and very reasonably priced food and drinks from the restaurant and bar. Would happily recommend. The hotel is near the Route 66 and also the old town of Albuquerque.

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
We are so happy to learn that you had a good experience with us. Thanks for recognizing our team members and recommending our hotel to others. We appreciate you.

"An enchanting hotel experience"

4
815janisd, Teulon 07/10/2017

Clean, friendly and welcoming as soon as you walk into the front lobby. The theme of the lobby envelopes you and you can't help but feel New Mexico. The colors, the people, the food. Fabulous! I can't wait to stay there again.

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
We can't wait to welcome you back! Thanks so much for your kind words. We appreciate your business.

"Best Western Plus Rio Grande Inn"

5
Rodger P, Gilbert, United States 05/10/2017

Great place to stay within blocks of Old Town in Albuquerque, NM. Easy access from I-40 less than a block from the Interstate. The room was nice with kingsize bed, desk w/chair, and a comfortable easy chair with hassock. Bathroom was a little on the small side. A restaurant and bar on premises. Vouchers are provided for breakfast with a choice of nine meals free with voucher or voucher can be used for seven dollars off any other menu items. Very comfortable and relaxing place to stay and would stay there again in the future.

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
We love to hear that you will be back. Thanks so much for your business and the kind review. Happy travels.

"See Old Town Albuquerque"

4
Joanne N, Monterey, California 03/10/2017

This hotel is located walking distance to Old Town so you can see the art work and local jewelry and (if you want) souvenirs. Prices were very good. The art work was so good we stopped in on our last day to purchase some art -- after having spend 8 days in numerous locations looking at several other locations, including Santa Fe

Rebecca P, General Manager at Best Western Plus Rio Grande Inn, responded to this review
I am happy to learn that you enjoyed the shopping in Old Town. We appreciate your review and your business. We hope that you will be back to stay with us again when in the area.

"not bad but not the best"