Best Western Plus Hotel Rio Grande Inn,  Albuquerque

4.0/5  - based on 1868 guest reviews.
1015 Rio Grande Boulevard NW, 87104-2031, Albuquerque, United States - See map
+1 505 843 9500 +1 505 843 9238

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> Room 1

1 adult

 

Hotel advantages

  • Restaurant
    Restaurant
  • Air conditioning
    Air conditioning
  • Cocktail lounge
    Cocktail lounge
  • Outdoor parking
    Outdoor parking
  • 24-hour front desk
    24-hour front desk
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TripAdvisor Traveler Rating
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Welcome to Best Western Plus Rio Grande Inn! Are you looking for a clean, comfortable hotel near Albuquerque Bio Park? Our Albuquerque hotel is conveniently close to all the top destinations. At our Route 66 hotel, guests are treated like family. We're your go-to property for receptions, parties and reunions. Whether you need a hotel near Old Town Albuquerque for a special event or a hotel near Albuquerque museums for a vacation filled with culture, count on us to provide you with the best hospitality in town. Our proximity to Old Town Albuquerque is a big reason why many guests choose to stay at our Albuquerque hotel. We're close to the downtown area where there's the convention center, shopping and dining. We welcome groups here for special events at the center, couples on romantic getaways or families who are looking for the best eateries and toy stores in town. With full-service amenities and a friendly staff committed to making you comfortable, everything you need is right here. As a hotel near I-40, guests at our Albuquerque hotel are minutes from the International Balloon Fiesta and University of New Mexico sports, and there's great proximity to 19 Indian Pueblos. The famous Pow Wow, the Gathering of the Nations, also takes place nearby. This Albuquerque hotel boasts an incredible meeting space, perfect for a special event or to be at the disposal of business travelers. The Sandia Tram Casinos are a short drive away and the Acoma Pueblo is also nearby. We're close to Santa Fe and offer unbeatable proximity to the Amtrak station. Close to art galleries, there's no shortage of things to do or see here. Business travelers with the Bureau of Indian Affairs (BIA), Department of Energy, Bureau of Land Management and US Forest Service depend on our Albuquerque hotel to provide the peace and quiet necessary for a successful trip. In addition to public servants, many corporate employees also stay here. Reserve your next stay at Best Western Plus Rio Grande Inn! Enjoy your stay.

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Room 1

Guest reviews


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based on 1868 guest reviews
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NOTE ISSUED REFER TO NOTICE SUMMARY NOTES
Excellent
 
864
Verygood
 
642
Medium
 
232
Poor
 
86
Horrible
 
45
Business Business 211
Couples Couples 669
Family Family 541
Friends getaway Friends getaway 167
Solo travel Solo travel 154
Cleanliness
Location
Rooms
Service
Sleep Quality
Value
Best Western Plus Rio Grande Inn,Albuquerque
  • 5
    « Quick Stay, Great Hotel »

    Hotel compares to more expensive hotels. Have had great stays with Best Western, so joined their rewards program. The staff at this location was very helpful and personable. On site Bar and restaurant was very convenient.

    4
    « Clean rooms and great location »

    We stayed here two nights and found the place to be a great quality for the price. They provide coffee in the morning ... restaurant in hotel if you are so inclined ... the staff is very helpful. The hotel is right off the freeway and thus it's easy to get to many attractions.

    5
    « Convenient location »

    The location is perfect. Reasonable rates, clean rooms. Parking was secure and easy. The restaurant is conveniently located at the front of the hotel. Lovely pool area. The staff were professional and friendly. ????

    5
    « Great Hotel for the Price »

    Traveled to this hotel for a graduation at UNM. Location to the university is very convenient. We were within walking distance to Old Town Albuquerque, so that was nice. Lots of nearby restaurants, but the one onsite is quite good as well. The room was clean and comfortable. Great value for the money.

    3
    « Rude Restaurant Staff (Waiter) »

    Waiter(Johnathan) seemed to be prejudice, annoyed and unconcerned with providing excellent customer service. After my food arrived he never returned to my table. Very unacceptable. I had to reach out to other waiters/waitresses for service. Worst restaurant experience I've ever encountered.

    5
    « Best hotel in ABQ »

    This is not your average hotel. 1. Breakfast is free but served restaurant style by a waiter with a smile. 2. Easy access. Right off the freeway but no freeway noise at the hotel. 3. Walking distance to old town. This is HUGE. Old town is the original town square like you see in Santa Fe and Taos..... but better! 4. Artwork. The old time ABQ artwork in the hallways adds to the ambience. The hand painted hallway beams are cool too. I stay in ABQ often and this is my favorite hotel. Enjoy!

    5
    « Nice Place »

    We have stayed here on more than one occasion. Staff was courteous and the rooms were nice and clean. The price was reasonable as well. They offer complimentary cook to order breakfast which was very good. An added bonus to staying here. Easy access to Old Town and I-40. I recommend this hotel.

    3
    « What is up with the air conditioning??? »

    We stayed only one night on our way through the state and found the hotel to be clean and the staff friendly though there was little interaction. The room was spacious with no view but was located very conveniently close to the interstate with just a short drive down to Old Town. The bed was comfortable and quiet in spite of the fact that we were right next to I-40. We were only staying one night and didn't feel like worrying with the few problems we had. The elevators were small with small entry doors making it difficult to maneuver the luggage cart in and out - they need to invest in the smaller carts that I've used in other hotels. The water in the tub was EXTREMELY slow to drain but the biggest issue we had was with the air. The wall unit is run by a thermostat across the room and the temperature could be adjusted (which was necessary on this 90 degree day) but after it reached the temperature to which you set it, it reset itself to it's preset and stopped the air circulation. Over the course of the afternoon and night (we were out for most of the evening) we had to get up and reset it at least 10 times - NOT GOOD for travelers who just wanted a good night's rest. There may have been a fix for this but it wasn't easily found.

    4
    « Good location for Route 66 and Old Town »

    Stopped here for two nights, very comfortable, with very friendly helpful staff, the rooms were spacious and clean with good size beds. With a 10 minute walk to the picturesque old town or a longer walk along the banks of the Rio Grande and into the old town. The food in the Hotel looked good, but we had a disaster with our dinner, with the chef completely messing up the order not once but three times, the manger did his best to sort it out, but I would not let that put you off as our friends meals were good. The wine was very good and reasonable.

    5
    « Always reliable »

    We stop here on our way to visit family in Texas twice a year. Every time we come they have done something new. The price is right and the food is good A very comfortable hotel and conviently located near the historic old town

  • 5
    « good trip »

    breakfast voucher did not cover the whole meal....The location is excellent, right next to I-40 and I-25 with easy off and on. The patio area is really nice. Although we did not use the pool, it looked totally inviting. The parking area is fantastic with a super huge parking lot and is very close to the entrance to the rooms. great place to stay.

    5
    « A wonderful convenient stay »

    A wonderful comfortable stay. Easy off and back into to highway and you can't hear the road noise as close as were. It's great that there's an inhouse restaurant, especially when we were late checkin, so we're able to dine without leaving the hotel.

    5
    « Go big blue passing thru »

    Highly recommend. Excellent staff and high quality stay. Adequately priced for the amenities and not a hassle over my pet. That's a relief. I like the non carpet rooms when my best friend is riding down the road with me....

    4
    « Great location nice hotel terrible breakfast »

    We were greeted by the lovely Kyle who was welcoming and informative. She suggested a couple of restaurants in the old town and we ate in one (the back street grill) which was excellent. The hotel is good, just like most best westerns and the location is perfect for the old town, which is within walking distance. I recommend the hotel, the lady behind the bar in the evening was awesome and we had a great conversation with her. The only criticism was that the food was atrocious, in fact the breakfast was the worst that we had in the three weeks that we spent on Route 66. The service was good but, cold eggs, dried potato and a fixed menu choice was just dreadful. Definitely stay in the hotel, but eat elsewhere.

    5
    « New Mexico's finest place to stay »

    This was my first time in New Mexico during a cross country trip and this hotel was great. The price was reasonable. The staff was incredible. The room was clean and comfortable. My wife and I absolutely loved our stay here. We even got a complimentary upgrade because I'm a Diamond Select Member. And the hotel is easily accessible from I-40 at Exit 157A. I will definitely return again and again. A+ stay

    5
    « best western old town Albuquerque »

    Excellent hotel within a half mile of old town plaza. Nice rooms and a to order breakfast. Great happy hour in the bar. Very easy to find right off the I40. This was our second time staying at this hotel and we would definitely stay there again.

    5
    « Best free night »

    Right in the middle of Old Town Albuquerque! Everything worked great. King size bed was very comfortable. Enjoyed the pool. The hot tub could have been a little warmer, but that's not a complaint. Right off I-25 easy access for travelers. I will go back

    5
    « Excellent Customer Service »

    The staff in the Albuquerque Bar and Grill attached to the hotel made me feel welcome and right at home. Christine greeted me in the restaurant for breakfast every morning and was a delight. Kym and Celisa were amazing and friendly bar tenders in the lounge. The live music was a wonderful treat on Thursday evening. The location made walking around Old Town easy and fun. The hotel staff was also helpful.

    5
    « Within walking disatnce to Old Town »

    We love this hotel and try to stay here whenever we come to Albuquerque. The rooms are nicely furnished and extremely quiet. We have never been bothered by an occupant in the next room. Also, even though it is adjacent to I-40, we have never heard road noise. The wi-fi internet is fast and the hotel has DirecTV which means it has a wide variety of programming. The hotel is about 5 blocks from Old Town Albuquerque and about 3 blocks from the Natural History and Explora (Children's) Museum. Coupled with a wide variety of cafes and restaurants makes this hotel a natural for engaging in a wide variety of venues without ever needing a car. Finally, the hotel features gated parking at night providing an extra level of security.

    4
    « Good standard best western, outdoor pool available year round »

    Close to the Interstate 40 but no undue noise from that. Built in dark red New Mexico tradition and pleasant to the eye outside compared to the 'box ' type now built by so many. Has an outdoor pool which is cover by a baloon cover so that it can be heated and used in the winter. That comes off around end of April. Has a small garden area for sitting under trees. There is a bar and restaurant, the restaurant standard is good. Rooms are fairly standard good beds, pillows could be better. Main grype is the internet cuts out regularly although you can get in again fairly quickly. Annoying and the hotel should fix this.

  • 5
    « Christy travels efficiently »

    Best Western is my hotel of choice whenever I travel. I am not looking to spend extra on unnecessary amenities. The rooms are comfortable and clean. The staff is always friendly and quick in their processes.

    4
    « Great value and easy walk to Old Town »

    The Best Western Plus is a good hotel and great value for your travel dollar. The hotel looked a little dated on our initial walk down the interior corridor, but the room was nice, comfortable and most importantly quiet. The fitness center was a small workout room with cardio equipment. The hotel reception staff was very friendly and efficient. Our breakfast was included using a coupon voucher. A lot of selection, very reasonable prices and the waitstaff was exceptional!

    5
    « A great hotel »

    This hotel has very nice rooms. The western theme decor is very tasteful. In our room there were 2 chairs so that both of us could work. The breakfast vouchers are great because the breakfast is quite good. There are 9 choices from the menu. The bath towels are large and thick.

    4
    « Albuquerque Trip »

    This is our 5th time staying at BW-Rio Grande. Have always had a very nice experience. Kym, bartending in the lounge/bar, was absolutely the best. In all our travels, she was definitely one of the best people we've ever met.

    5
    « Lovely hotel and great price »

    This is a very nice Best Western and my stay was extremely reasonable. We were just passing through, so we didn't have time to take much advantage o the great location. But, it was convenient to Old Town and some nice parks along the river.

    5
    « We'll be back »

    This is our 3rd or 4th visit to this hotel as it on route to warmer temperatures in Phoenix. We return because it is close to Old Town, we can gain Best Western loyalty reward points and it is the perfect stopping off point for some sight seeing on the way to Phoenix (Painted Desert National Park, Meteor Crater, Petrified Forest national Monument etc.). I also like the SouthWest decor. Yes we will be back.

    3
    « Disappointed »

    Clean and easy to get on and off I40. The motel was fine, but the restaurant was another story. Supper was OK but slow. Prices OK Our breakfast was free but were expected to tip so really not exactly free. Extremely slow!!!! They were busy but they needed more staff. We were wanting to get on the road. We ordered eggs over easy and they came sunny-side up. We did not send them back because we did not want to wait that long. Just did not eat them. Pancake was not good so did not eat. 2 slices of bacon and coffee were fine. I would skip the restaurant and eat elsewhere and figure this in the cost of the bill whether to stay here or elsewhere. I am rating the restaurant service poor but hotel staff was fine. Restaurant staff was just overwhelmed. That is really not their fault that not enough people were hired to do the job well.

    4
    « Good Bang for the Buck »

    Close to Down Town. Very close to Hotel Albuquerque where we took a Trolley Tour of Albuquerque which was very interesting. I did not realize that Albuquerque had so many movies filmed here and the reason. Room was comfortable. Bathroom a little small but very functional. Carpet in hall: Thumb down. $7 Breakfast voucher in restaurant attached to hotel. Would consider staying here again. Restaurant Recommendation: High Noon in Old Down Town. Do not judge restaurant by its outside appearance. The food and drinks were great. Margarita: Spicy Cucumber and meal: Short Ribs.

    5
    « A Gem of a Hotel! »

    What a great place! We had a spacious king handicap accessible with a lovely walk-in shower. The bed was so comfortable that I really didn't want to get up this morning. We loved that they had an attached restaurant & lounge. They have a great happy hour. The food in the restaurant was excellent too. After driving a long time, it's so nice not to have to get in the car & go somewhere else. They gave you a voucher that could be used for breakfast the next morning or deduct from your dinner. Just off the expressway was another plus. We will always return here should we travel through Albuquerque again.

    4
    « Great, Clean Hotel With Fantastic Staff! »

    Great staff! They were super friendly, and their free shuttle service was extremely accommodating. It was a nice luxury to have them drop us off and pick us up from sight-seeing locales within a 3-5 mile distance from the hotel, which is situated quite close to many restaurants, downtown, Old Town (actually walking distance if you don't mind a mile trek), and many other options. The room was very clean and although only a block or so from the highway, noise was not a factor. The location is fairly ideal because you can go to lots of places in a short distance from this hotel spot. Well worth saving a few dollars from other options to stay here and use the money saved for fun stuff! BTW Zach works the front desk and also drives the shuttle - he rocks!

  • 4
    « Nice hotel overall »

    Our recent hotel stay was very pleasant. The restaurant does get a little crowded at breakfast time and they could use a few more staff. We did not experience any issues, but others around us did. The food selection for the vouchers was good. The ability to use the pool year round with the dome was fantastic. It is close to some of the attractions we were interested in. They offered a shuttle to close attractions, but it was also walkable. The lounge in the evenings was packed and offered live entertainment. They had pickles in the vending machine.

    2
    « Expensive. No Free Breakfast »

    Room was decent and near airport. Late night staff acted like we were bothering them when we checked in. Sketchy area. Extremely loud cars driving by, racing all night. TV remote had bubble gum on it. Most expensive Best Western we stayed at during 11 day trip to NM, AZ, UT with the fewest amenities and least helpful / friendly staff.

    5
    « Great stay! »

    My husband and I drove down from Denver and was just looking for a crash spot on our way to Phoenix; this wasn't far off the I-25. Wasn't expecting to love this place, the town & the people. Check in was a breeze..Brittine(how she spells it) was excellent. Offered us a shuttle service to the Sandia Casino, and gave us the biggest, most delicious cookie upon arrival. The chef even baked us up a dozen to go! Breakfast is restaurant quality, with many different choices, and free with vouchers. The Texas French toast were scrumptious. Our waitress was so nice & efficient..helped us with every little thing and didn't want to take our tip, but it was well worth it. Nice smoking area in back for those that need it, and I heard the pool was also nice. It's covered, but we didn't get to utilize it in our haste to get on the road. Cable channels, comfortable bed, clean room, and large pictures of NM history adorning the halls of every floor. New Mexico is so beautiful that we're already planning another trip specifically to stay here. Do yourself a favor and indulge. Safe travels. ??

    4
    « Great Location! Comfy Beds! »

    Nice southwest decor in a great location in Old Town. The beds were so comfy and cozy. The staff was really really nice. The downside was that it took an hour to get an extra blanket and the pool was so over chlorinated my kids could not stay in the water. Whatever you do however do not eat at the hotel's restaurant. We ordered room service and there was hair in our food! The fridge in our room froze our drinks too. Overall liked the hotel.

    4
    « Have stayed here 4 times traveling through Albuquerque »

    We like this hotel because the location is convenient to old downtown and other areas we like to visit. We've always had a good stay. A few minor issues (noisy parking lot once and a malfunctioning window once), but our rooms have always been very clean. Beds, sheets, and pillows very comfortable. We're not breakfast eaters, so haven't tried that, but heard from others that the restaurant is fine. We like that the St Clair Winery and Bistro is less than a block away as we really like to eat and drink there. And Starbucks is right across the street.

    2
    « Nightmare from hell! »

    We came to ABQ because I had a friend that was in the hospital. So it was an emergency stay. They allowed us to check in early. The check in was a living hell. The lady that checked us in made us go through so much to just check in. We used points, so it shouldn't have been that hard. We were given a room where there was parking outside our window. We got in around 5am. Sometime after that some female woke me up talking loud outside our window. Baby daddy issues. The ac/heat unit wouldn't stop putting out heat. So we had to shut it off. When we got up I went to take a shower. The hot water stopped coming out and had to finish with cold water. I had to also shave with cold water. We switched rooms and things just got worse. The door to these rooms are like doors to a bathroom stall. When you lock your door it says in use on the outside. They aren't that thick and they rattle every time someone closes their door. They are not very secure doors! Then again they aren't real doors. The ac/heat unit works strange. You have it to set it to 4 degrees more then what you want it. This is what the maintenance man told us. The hotel hasn't been remodeled since the hotel was built. They keys the use are from 20 years ago. The manager did return our points and did apologized. They also gave use free drinks in the bar. There are a few staff members that are nice and work hard. Rebecca is the manager and Will is the Asst.Manger. They did try to fix the issues from the first day. On our second day there we were woke up three times by the fire alarm going off. I was told there was a guy who was smoking in his room that made this happen. We hardly got any sleep while staying there. Between the door rattling and fire alarm going off, it just wasn't a pleasnt stay. We will never ever be back here again. We are ending our business relationship with Best Western. We normally stay at the Drury Hotel or Sheraton Uptown. But this was an emergency and we wanted to use points. We have learned a valuable lesson. Stick with the brands you know and trust. We travel full time with work and trust me when I say I know hotels. I hope this review will keep someone from going through what we went through. After all that is the purpose of these reviews. Thank you and God bless.

    4
    « Best Western Plus Rio Grande Inn, Albuquerque NM »

    This is a large hotel - inside rooms only. They have a bar and restaurant and free breakfast in the dining room. The 2 queen room we stayed in was comfortable and roomy. They have a frig and microwave and vending machine if you do not want to eat in dining room. There is a coin laundry as well. It is easy on off from I 40

    3
    « Close to Old Town »

    Walking distance to old town. Room was OK. Restaurants nearby. Free parking. Free airport shuttle. Computer printer downstairs couldn't print out my boarding pass. Friendly staff. One night stop over as we traveled.

    2
    « Not impressed »

    We made reservations on the internet. When we arrived we ask for military discount and was told it was already in computer and they would have to cancel reservation and redo it, which they told us they didn't want to do. The room thermostat difficult to set and froze all nite. No hair dryer in bathroom. It was overall a bad experience. Gave us vouchers for $7 TO EAT breakfast failed to tell us everything was over 7.

    4
    « Room decorated western style, comfortable and quiet on back of hotel. Avoid highway side. »

    Pleasant restaurant, cooked to order breakfast a real plus and steps above the usual buffet. Christine Lovato, our server, will help you face the day with a smile. Don't miss the tortilla soup for a warming dinner.

  • 5
    « Another amazing stay at our favorite destination! »

    My husband and I stayed here a year ago and loved the service. The best was the mornings. Christine was one of the servers and you couldn't ask for a more lovely and attentive person. We brought our daughters with again a year later to stay her just because of the fabulous service and Christine is here! You can only imagine how how happy we are! Thank you Christine and all of the wonderful staff at the BW Rio Grande Inn for another wonderful four day stay! See you in the fall! Heidi, Mike and family!

    5
    « Chasing fire, »

    First and foremost the staff at this BW rules we were always greeted by Christine in the restaurant she always knew our order and greeted us an amazing smile and top notch customer service! The house keeping crew was always helpful and cheerful, the front desk staff was top notch and pro! The rooms great even the grounds keeper was kind, great crew clean housing and great food. Oooooh and our bartender was just like a cool mom that was making sure we were a ok! Thank you BW RG ABQ..

    5
    « Celisa »

    Celisa was absolutely wonderful! She was very informative of what the hotel/restaurant has to offer. Celisa is a true blessing to have on your team! She was very pleasant to speak with. I am looking forward to coming back to this hotel. I hope Celisa is here as well!

    3
    « Nothing bad and some things good »

    This hotel is well located for those interested in being close to Old Town and the city's museums. Things that were OK but could have been better--the desk staff is well trained but lacks experience since they all were college students who are working part time. When we checked in, we were assigned the room furthest from the elevator, even though the hotel was almost empty. My wife has problems walking, and we eventually had to request being moved to another room. We were immediately given another room, almost directly across from the elevator. Good news except we then had to repack our belongs and unpack them in our new room. The rooms are clean and pleasant, but seemed "tired".The facility staff responded immediately to all our requests for help. Our in-room refrigerator was not working. When he fixed it, he told us to set it at 4, which we did. In the morning, everything in the refrigerator had frozen solid. In the end, the proper setting turned out to be 1. The food served in the hotel was edible, but was the worst hotel food that we had ever experienced. What was good--excellent free WiFi and never having to wait for an elevator. The very best was their shuttle service. The shuttle takes guests to and from the airport, which is 8 miles away, for free. It also takes guests to Old Town. We used this service many times to get to and from restaurants. Finally, the maid service was above average. In summary, there was nothing really bad, but we would likely choose another hotel when we will next be in Albuquerque.

    4
    « Lovely hotel for an overnite stopover »

    Had 1 night in Albuquerque and stayed here. We had stayed at a few BW hotels on our route 66 journey. Lovely hotel and central for old town, restaurants and into the town. Reception On arrival greeted warmly and given information about the hotel and our room. Staff very friendly and helpful. Parking. We parked at the back of the hotel which was near our room and managed to get a bellboy trolley to help with the luggage. Had a minor altercation with a very ignorant and arrogant guest!! Room Room was very big and bright. Think was possibly an accessible room though we didn't request one it was fine. Lovely comfy bed and a view of the swimming pool. Plenty of clothes storage. Bathroom was good size with a nice mirror and a wet floor shower room. Swimming pool Big swimming pool with loungers round it. Too cold to go in pool but enjoyed a hr or so relaxing on a lounger catching the last of the sun. Staff All staff very helpful. Asked staff about balloon festival and given great information and about where to park to get best view. Bar/Restaurant The hotel does have a bar and lounge but not very big and a nice big restaurant but we ate out. If we are ever back in this area would stay again.

    5
    « Excellent stay! »

    Stay was above and beyond expectations. We made last minute reservations as my grandfather was in the VA Hospital unexpectedly. The staff was excellent. Everyone we encountered greeted us with a smile and were genuinely kind. I've yet to experience that level of consistent customer service again. The rooms were clean and comfortable in both rooms we stayed in. My grandmother forgot her toothbrush and they provided one to her without issue.

    5
    « Stopover »

    A beautiful hotel, with very southwestern charm. Staff very friendly. Hotel very clean. Rooms spacious and beds comfortable. A very nice pool and hot tub area. Resataurant and bar on site with good menu. Close to old town. It's easy to access off of freeway. Would definately stay here again

    5
    « Remarkable Service »

    We were greeted by a very nice young man at check in, our room was super clean and comfortable but it was Kym at the bar that made our stay extraordinary! ! She was super friendly, gave us tips on what to do while we were here, in fact we liked her so much we went back twice in the same evening to have a drink and visit with her. She does an outstanding job!

    5
    « Best of the West »

    We always plan our trips to Arizona around a stay at the Rio Grande. We find it clean and well cared for. The staff is always friendly and helpful. The food especially the breakfast is exceptional. we think all the Best Western Plus managers should be sent here to see how it should be done! Are trips from Ohio always have the highlight of a stop in Albuquerque at the Rio Grande Best Western Plus.

    4
    « Only one sucky nite! »

    So here goes. We checked in for a few nites. In town for a family thing. Day one..checked in fine. restaurant was done serving lunch but the server and cook were so nice about it. They got us each a bowl of yummy soup and let us sit and eat while they cleaned up. Thanks guys!! Had very nice evening in the lounge with Celisa as our host. Very friendly and we had a great meal and service. We also had breakfast there every morning which was good as well as the friendly service. Things were fine. There was also a young girl at the front desk who was super. She helped with directions and even shuttled us around a few times. Sorry we don't know her name but big Thanks! Everyone was so great until our last nit there. A woman who I believe was named Kym was the bartender. It started fine but then she started being a little aggressive with people. apparently after 2 drinks you have to eat something before you can be served again. Okay fine! But she actually got bossy and started arguing with people. We were all sort of put off by that. Had to be the worst attitude I have ever seen! People left because of her nasty attitude and went to there rooms or somewhere else including us.So all in all nice place, basically good stay,but it only takes one person with a bad attitude to turn you off. Pull the cob out deary! To the rest of you Thanks a Bunch! Probably stay elsewhere next time though.

  • 1
    « No, not ever will I stay here again. »

    I'm pretty easy to satisfy, but this place didn't even come close. First they gave us a room and the only bed was a wall Murphy bed. Yes you head that right, the type that you pull down out of a wall. The walls were so thin that you could here everything said in the room next door. The person next door left their tv on all night and it was like it was in the same room as us. Needless to say we did not get much sleep. Next time I'm in town I will stay ANYWHERE else but here.

    5
    « Working Trip-combined with food & friends! »

    Attended conferences in Abq. for 3 nights and four days where everything was within walking distance! Hotel was very nice, close to restaurants, meetings, bars and coffee! Modern, attractive rooms, great housekeeping staff, friendly front desk and a "neighborhood" bar in the Hotel. Kym, our bartender, was so efficient, friendly and especially kind to my daughter's dog, Winston-even taking him for a short walk around the grounds! We were greeted like old friends when we stopped in on our way back to our rooms. Ordered food-to-go and it was very good and affordable! Live music too! We will stay here again, I am sure, on our next work-related visit!

    5
    « Ultra-professional and helpful »

    I've been staying at this hotel for almost fifteen years, at least once a year. I've never ever had a bad experience. The staff are consistently helpful, the premises are clean and comfortable, always being upgraded and maintained extremely well. I think it clearly has really good management, because I see staff there who've been working for the entire time that I've been visiting and you certainly don't stay at a workplace that isn't well-managed. It's a great hotel, with lovely helpful staff and I wouldn't ever stay anywhere else in Albuquerque.

    5
    « AMAZING »

    The professionalism of the staff is top notch. This hotel is the best of Bestwestern. The staff was amazing. The food was great. The pool and hot tub was very relaxing. We drove twelve hours to this hotel. It was a great treat for my family and me. I would just like to say thank you to the whole staff. It was a memorable experience. Nick

    5
    « Headed home... »

    We stayed at Best Western on our way back to Ohio. They were all very accommodating, but the Rio Grande was our favorite! They're pet friendly, the restaurant was amazing with very friendly staff. It was easy to find and had everything in the room we needed. I will definitely recommend the Rio Grande!

    5
    « great professional hotel »

    no complaints. staff very friendly, great rooms, awesome food. Check in was very quick and painless. I asked for a room closer to lobby and they had no trouble doing so. The room itself was very clean with the bathroom being spotless. They seem to take pride in their work. the food at the grill was exceptional for both supper and breakfast. waiters were very courteous and prompt.

    5
    « Old Town ABQ »

    This hotel is conveniently located near the Old Town square and the Bio Park. The parking grounds are secured and well-lit. The room I stayed in was huge and well-apportioned. The bathroom was very nice and clean. Only complaints were that the ice maker was down, and that there was a considerable amount of noise out my door in the morning, even with the do not disturb hanger up. I did enjoy the breakfast in the restaurant. The wait staff and hotel staff were excellent.

    5
    « Great hotel and location »

    This Best Western is a wonderful hotel with excellent staff, good restaurant and a perfect location. Very pet friendly. Walking distance to other restaurants, one called Le Clair, the Albuquerque Museum and a great park for the dog(s). Stay here!!!

    5
    « Highly recommend! »

    The staff was great. Close to I-40. Great value for the price. Close to Old Town. Staff recommended some places to go in the area. Check in and out very smooth! Secure parking on the property! Will stay there again.

    2
    « You get what you pay for. »

    Pretty affordable, but was pretty disappointing after reading all the great reviews. Pros: friendly and helpful customer service; decently located close to old town and downtown; room was clean; despite the proximity to the freeway, we didn't have any road noise. Cons: room heater was unpredictable, finicky, and extremely loud like a freight train; bed was uncomfortable; shower was either too hot or too cold; hot tub wasn't hot enough and smelled overly chlorinated/overly used/not clean; while we were in the hot tub, a worker came into the "indoor" pool area to spray pesticides on all the plants.

  • 5
    « Convenient and Nice »

    We enjoy staying at the Rio Grande Best Western Hotel. Pet friendly, convenience when getting off I-40, location, St. Clair Winery and restaurant within walking distance and a feeling of being safe. A definite great place to stay!

    2
    « Change of policy, and pets allowed now »

    I used to be able to use my points for a "free night", but no more. I had to pay and went over budget. Also, now they allow dogs (pets), so we had them right next door, and they do make noise. One had a huge dog in the elevator, and it relieved itself right in front of my wife. Stinks ya know? My room had a oder, and it was sometimes hard to breath.

    4
    « Comfortable Stay »

    We were traveling to Denver and stopped here for one night. It was a very comfortable room. The front desk staff was very friendly at check in. The lounge was very nice with a good selection of wine. We will definitely stop here again.

    5
    « GREAT STAY AGAIN »

    Very nice large rooms. Good beds and pillows. Good items on the breakfast menu. You can have lunch and dinner as well. Bar is open from 1600h to 2200h each day with some special price drinks. Close to Old Town Albuquerque which you can walk to about 5 blocks. Hotel is right off of Interstate 40 easy on/off. Nice pool and spa open year around. If you want a great person to help you with anything at the hotel it is Kelly. She knows the ins and outs of the hotel and the area. She can HELP you with everything. Great person. Thanks Kelly for your help and friendly service.

    5
    « Great Best Western »

    We stayed here one night during a cross-country road trip and really enjoyed the hotel & the service. The clerk was extremely friendly and helpful when we checked in, and the room was clean and good-sized. Would recommend!

    4
    « One Night during road trip »

    Nice Amenities, lots of hot water, covered heated pool was a bonus. Overall hotel was clean, but there was some place that could use some TLC and a good deep cleaning. Restaurant and bar on site was another bonus. Would have been nice if a quick breakfast was included.

    1
    « Not worth the stay »

    We stayed here last night and I reserved 2 rooms. We walked in and dropped off our bags and left. When we came back to the first room it was ok, definitely needs some updating but wasn't bad. Was not the cleanest and wasn't surprised considering the look from the outside. We closed the door and the lock broke off but we could still close the door and turn the deadbolt. The second room was filthy. Around 9 at night when we got back, we noticed the bath tub was plugged with a bunch of dirt in it. They came up, snaked it and fixed the tub. When we went into the bathroom later, they put all the dirt and everything into the toilet and didn't clean it up. Then in the morning, the bath tub was completely filthy with dirt, hair and everything else they took out of the tub when they snaked it. We decided not to shower and let the front desk know at check out. Apparently they were tracking all the issues and gave us a discount for the room. Even with the discount, I would not recommend this place. We have stayed at the Hotel Albuquerque in the past and it is 100 times better. My family and I will definitely not return to the Best Western Plus Rio Grande Inn.

    4
    « tired but good »

    We stopped here after a long day on the road, we did not have a reservation but it looked like a good place to stop. The staff was amazing, very nice, friendly, accommodating and helpful. The restaurant is on property and had a nice sw decor. After we got settled in the room we went to the restaurant for dinner. We were tired and I'm sure we looked it but again we found the server to be friendly and accommodating, the food was reasonably priced, quick and good. The next morning we found the same with all the staff we encountered and in the restaurant. Overall, a pleasant and refreshing experience.

    4
    « Very good to stay »

    We stayed here for 3 nights for Route 66,free parking and breakfast Staff helpful and will run you to Old Town - and back( although you can walk) Room good but no safe so need to use those at reception. Food very good... breakfast slow due to being freshly cooked ... they could serve coffee etc. quicker though Would recommend for restaurant( and one next door) travelling to Santa Fe and Rio Grande river.

    5
    « Handy place to stay with no car »

    Checked on line for hotel with free shuttle service from airport,shuttle took us to many other places during our leisurly 6 night stay.Staff were extremely helpfull and used vouchers for all our breakfast meals(note; must be a BW rewards member,hotel signed me up while booking,also need to book direct to hotel) saved us (2) $20;00 or more for a marvelous breakfast each morning.took a railrunner train one day to sante Fe. for a day trip(great).and rode bus down rt66 to end of line and back,got off at univ. of NM and had lunch at Frontier rest.must try their hor buns.All in all a great stay,Want to commend Joe,Christina,Jonathan for outstanding customer service.

  • 5
    « Awesome hotel by Old Town. Shuttle service is great. »

    The front desk employees were awesome during our stay. The shuttle service took us to dinner every night. We could enjoy some great margaritas without driving. We left our vehicle at the hotel and got on the Rail Runner to Santa Fe. Once in Santa Fe we took the free shuttle there. Great times. Never had to worry about parking.

    5
    « Good old fashioned hotel experience! »

    There are many valued employees here. Kym was a great lounge host, if this is what you prefer in a hotel, great food great service, you won't be disappointed with anything. Most there wanted to keep it a secret.

    5
    « Fantastic hotel staffed with amazing people. »

    Full disclosure, I am a manager at a Best Western in Texas. While I did receive my employee rate that has no impact to my review. My wife and I stayed here 12/2 for one night. We went to a concert at the El Rey Theater. The hotel has a great location right off the highway and was super easy to find. I checked in with Kylie. I arrived a couple of hours early and she was more than happy to get me a room that was available. She was super friendly and very informative about the hotel and the area. I couldnt think of a single thing to improve the interaction i had with her. Amazing employee. We had a king room for the night. The room was immaculate. I couldn't find a single dirty spot anywhere in the room no matter how hard I looked (and trust me, I looked). The amenities in the room worked flawlessly from the tv, to the thermostat to the coffee machine. An absolute model room and I would be more than satisfied to have any of my guests stay in this room. When we left for our concert later in the night we visited the front desk to ask questions of Kelly about the area as we were unfamiliar with the downtown area where we were heading. She was very pleasant and informative with all the questions we had. Fantastic employee. Breakfast in the morning was nothing short of amazing. Breakfast here isn't the usual buffet fare (that i'll admit my hotel has) instead its an actual restaurant situation with staffed servers. Our server Johnathon might very well be one of the best servers I have had the privilege of having in years. He knew the menu up and down, knew his hotel and knew just about anything else we asked of him. He had a constant smile on his face and looked like he actually enjoyed what he was doing. I almost feel bad that the man is working in a hotel restaurant while he could easily be working in a high class restaurant making tons more. But he said he's been with the property for a few years and is able to support his family just fine. So I'm happy for him. Johnathon is easily one of the best employees I have ever interacted with in customer service. At check out when we left breakfast we had a brief interaction with Allison. She was nice and knowledgeable with our quick questions. Another great employee. Beyond the fantastic employees the hotel itself had some great features. I absolutely loved the pool and spa and it looked comfortable, but as we were only staying the one night and had all night plans we just didnt have a chance to use it. I liked the safety measures they had with closing the side gates at night. The only way in after a certain point was through the main drive in which really made us feel safer. I loved that they had newspapers in the lobby as well. The overall vibe of the hotel was incredible, like you got the New Mexico feeling but you also got the classier BW Plus feeling as well. I've stayed at tons of hotels over the years including 5 star elite hotels in Vegas and I can honestly say this was one of the favorite stays I have ever had, and whenever we go back to Albuquerque this will be the first hotel we look at. Absolutely highly recommended.

    4
    « Clean hotel »

    Room was clean. Close to old town but not close as the other expensive hotels. Receptionist was helpful. I will stay there again. Ambiance was great. Bathroom was big. You wont get free breakfast if you book through hotels.com

    4
    « Close to Old Town - Speedy Internet! »

    We stayed here to wrap up a weeklong trip through the Southwest. We mainly chose the location because of its closeness to Old Town - which is easy walking distance, and features many good restaurants and shops. It is also a convenient, quick jump over to the airport. The hotel has been nicely renovated but you can still get the feeling of travel days gone by, which is quaint. Kind of like traveling on old Route 66. My only issue was the bathroom was very small. The big plus was the incredible internet speed - 86 Mbps! I travel regularly on business so the internet speed a hotel provides has become extremely important to me. In fact, I often ask the hotel how fast their internet speeds are, and unfortunately most front desk folks have no idea. Having good internet speeds definitely shapes my decision as to whether to stay at a hotel again.

    5
    « Albuquerque »

    Nice motel. Secure parking lot. They lock the gates to parking lot and only access is by the check in door. Great location. Easy access of the interstate. We loved staying here. Actually stayed a second night to check out the local sights.

    5
    « One of the best »

    I will definitely make this a mandatory stop every time I travel thru there again. I don't remember their names, but the young ladies at the front desk were very friendly and professional. The hotel itself is very nice and comfortable. Crystal that works in the restaurant is a great person and a very friendly person that would make anyone want to visit again. The bar is very nice here and the bartender, Kym, makes you feel right at home with a friendly smile and very good conversation. It is great to have people like this at a location after long hours of travel. I travel thru there about once a month and this is my new all time stop in this area.

    5
    « Excellent and close to Old Town »

    The rooms were very comfortable and well appointed. We had breakfast on site, (Huevos) and it was so delicious.We especially like that old Town was within walking distance. We would certainly stay here again and recommend it to anyone planning a visit.

    5
    « Very nice for one night stay »

    Only stayed the one night here, the room was very clean and quite spacious, and the beds were comfy. Laundry is also available here which is very handy. We had a buffet dinner here which was quite nice as well, but I'm not sure if this is available for everyone as we were in a travel group. Enjoyed the short stay.

    1
    « Business trip »

    Dont stay here, simple. Especially if you're in hopes of comfort with a business stay. Reservations wrong, accommodations out the window even tho "they make a note of it" ..lol, what a joke. This place has surely gone down hill, choose elsewhere.

  • 5
    « Nice Hotel »

    This is a very nice Best Western Hotel. I've stayed at some that weren't quite as nice, and only one that was nicer. The staff was friendly and I appreciated the room. This is a pet friendly hotel, but the pet area is rather small. The only problem I encountered was actually finding the hotel. There is a sign by the road, but the first thing you see is a restaurant. The check-in desk is hidden around to the side of the restaurant. I came in through a side street, and entered the property through a back gate/parking lot. Overall, this was a very nice hotel and a nice place to rest.

    3
    « Not bad »

    Here for one night and chose it because it was close to old town and took dogs. Check in was a breeze love that. The bar bites, namely the tacos wer very unimpressive, no flavor very bland. We did have the breakfast and it was okay. The property seemed to be in good condition, the room was a very good size

    2
    « Will not be staying again »

    Quality was not what it was prior stay so I will not be staying again, bathtub had black water pouring in from another location, air co wouldn't shut off, even when it was turned off. Because I used a clc card don't get the rewards

    4
    « A nice hotel and a great value! »

    This hotel is conveniently located, has been remodeled and the staff is pleasant and attentive. The breakfast is a bonus! There is an excellent winery-related restaurant a couple of blocks away and Old Town is within walking distance from the hotel.

    5
    « Annual north to south trip. »

    This was part of our trip south, as snowbirds. We have long searched for BWs on our trips. The Rio Grande Inn in Albuquerque is an excellent overnite place. The breakfast arrangement there was unusual in our experience and certainly better than elsewhere.

    4
    « Nice Place, But a Few Issues »

    This was our second stay here because the first stay was excellent. However, this time we experienced a couple of issues that detracted from the stay. The coffee maker in the room did not work. The bathtub drained extremely slowly as if it was partially clogged or something. Overall this is a nice place and we probably would stay here again. It has very fast internet and a large TV with HD reception.

    5
    « Great stay »

    The staff was amazing and made me feel at home. There were never any complications from Best Western and due to unforeseen events I had to extend my stay for 3 extra nights. Because I was so happy with the service I received I did not feel the need to change hotels.

    5
    « Pleasant surprise at a very inexpensive rate! »

    I can see why BW Rio Grande Inn is a BW Plus! Really enjoyed our stay. Walking distance to Old Town, which is a charming afternoon/evening spent. The free breakfast included is made to order. Rooms clean; decor fresh & inviting, and beds/bedding great. We'll definitely stay there again.

    5
    « Great Albuquerque Base »

    Everyone at the Inn was friendly and helpful. I especially appreciated the breakfast server...it's been too long, so I don't recall his name. The shuttle service to Old Town was great. Schedule and drop/pickup location is set, but the drivers were great. The room was clean and comfortable. I would stay again.

    5
    « Overall excellence »

    The hotel staff was very welcoming and friendly. The food was excellent. The room was very comfortable and everything was in working condition.The hotel was in walking distance to Old Town. Overall this was a wonderful place to stay. i highly recommend it to other visitors.

  • 4
    « Great Stay in Albuquerque »

    Location is great if being near downtown is required. The complimentary shuttle service worked so well I didn't need a rental car for my short visit. The restaurant was convenient and the food was well prepared.

    4
    « Thoroughly Enjoyablel »

    I thoroughly enjoyed my stay at this hotel....the rooms were clean, comfortable, well-lighted, and attractive. The food was very good and the staff seemed determined to please at every opportunity. I would most definitely choose to stay here if I were to visit Albuquerque again.

    4
    « Best Western near old town Albequerque »

    Nice, clean basic hotel. Good internet. Recommend a VPN for Google access. The resaurant has a great red roasted chili salsa and they have Gluten free toast. Nice to find. I recommend the nearby Turquoise museum tour, and also walk through the Old Town shops. And also Fri and Sat the Flamenco show and tapas and Q bar at the nearby Hotel Albequerque.

    5
    « Love this property! »

    Great service! Great location! Great value! Best of all, it's near family! Our grandsons stayed with us and got to play in the pool with Papa. They had a blast!!! Thank you BWPRG for providing a heated and covered pool! (The only thing I wish the hotel had is a "family room".)

    4
    « Great stay and great location »

    This is the 2nd time i have stayed at this hotel, that last time in 2012. I was in Albuquerque for the Hot Air Balloon fiesta, so the price was high compared to other times of the year, but cheaper that other hotels in the area. Its in a great location, took me about 7 minutes to walk to the Old Town. So in walking distance to 2 bus routes. The Hotel also has a free mini bus for airport pickups. and other near by locations but you do need to book it. the Staff were great and always helpful. I arrived at about 11.30pm after flying in from London, and a delay in Atlanta so had been awake for about 23 hours. The check in quick and I was given help with my case to my room. It was all done within about 10 minutes. Room was clean, comfortable bed. able to control the room temp and all the staff where really attentive. Not sure when i will be back for the balloon fiesta again but will stay here again!

    3
    « BWPlus Rio Grande Inn, Albuquerque »

    Overall, not a very enticing stay. The corridors are extremely narrow, the rooms tight. Bathrooms Noisy. Staff is good. Not a Plus hotel quality. More Like a Quality Inn or Comfort Inn. Crummy & annoying voucher for breakfast. Maybe I am too picky, but for over $100 for a night stay, this was not worth it. It was more of a $67 night value, at best.

    5
    « Great value for Money »

    My husband and I were traveling and we never know how far we are going to get. We were extremely satisfied and charmed with the staff, ambiance, on site restaurant and incredibly awesome room. Can't wait to stay there again.

    3
    « disappointing »

    We had stayed here many times previously and had excellent service and amenities. The on site restaurant used to have a varied menu and delicious food. This time many of the amenities were no longer available and the menu had changed to being very limited and all Latino/ The food quality was poor, service was slow.

    1
    « Terrible »

    Rooms were not clean and smelled terrible.The towels are dingy, there is alot of noise and the food is aweful.We were really disappointed. It was not at all like the advertisement. I would recommend this hotel to anyone

    5
    « Comfort Stay »

    I bid on a one night stay at a fundraising auction. My brother-in-law can for the weekend and I decided to reserve two additional nights for him. He was more comfortable staying at the Rio Grande Inn then staying with me since he could come and go and not feel obligated to us. The hotel is right around the corner from my residence so it was great.

  • 5
    « 2 Day Stay »

    Nice hotel right off the highway very convenient. Staffing was friendly and courteous. Bed was comfortable and TV had FS1 so we could watch baseball playoffs. $7 per person vouchers given for breakfast in restaurant located by the lobby. Would recommend hotel to others.

    5
    « Best in NM »

    I stayed here for part of my NM stay, and it was a great! I got great service, and I got to meet the chef one day, and I complemented his cooking - my breakfast was delicious everyday! The room was comfortable and the shuttle service really was a great deal.

    4
    « Can't beat it »

    We needed a good bed after camping. We found it with the perfect white noise. The air conditioning was great. The location was great. We had a nap then went down the road for a wonderful meal at La Placita. We walked around the Old Town area. We then returned for a wonderful night's rest.

    3
    « Comfortable Hotel »

    Decent hotel with comfortable beds. Staff friendly and helpful. Reasonable speed on WiFi. Breakfast is not included. They have a restaurant at the hotel where we planned to eat breakfast. However, it was totally packed (perhaps one of the tours) and we were unable to be seated.

    5
    « An Oasis in the desert »

    This was the most enjoyable accommodation we came across in a 6 day road trip from Las Vegas to Santa Fe return. It was a breath of fresh air, truly an oasis in the desert. The place was so interesting and friendly. It was a credit to the management that all the staff were so happy, helpful and engaging. Too many names to mention, but Will at the front desk was so accommodating and a great ambassador for the hotel. This place also had its own bar and restaurant from where we received great service and amazing food. Thank you Alburquerque for providing such a great stay in your fine city.

    4
    « Road scholar trip »

    Stayed here for a week with a Road Scholar trip. Staff and service were excellent. Special kudos to the chef for meals prepared for our group and also Kym, the bartender in the Kia lounge. The hotel location is convenient to Old Town Albuquerque.

    5
    « Great stay! »

    I just wish we had arrived at the hotel earlier than we did because I would have liked to have walked around old downtown Albuquerque more than we did. By the time we got there most of the shops had closed by 5:30 or so. The staff were very helpful and very nice. The room was clean and looked good! I don't like elevators and take the stairs whenever possible and its hard to find the stairs there. It is not obvious so had to ask the staff where they were. But we had a very good stay!

    4
    « Passing through. »

    Left Wisconsin with all of our things to move to AZ and on the way stayed here and service was very courteous to us. In particular, a young waiter named Dominic who was actually from our home state welcomed us and talked with us all night while we sat and watched the Packers game at the bar.

    4
    « A place that is nice but too expensive! »

    I have to say for the price of a 1 night stay, felt I should of gotten a celebrity treatment, Nice rooms and the employees are very nice. I felt like the hotel was more about making money then wanting the guest to come back!

    5
    « Nice hotel, nice people »

    Stayed one night and was very happy. Very friendly staff, large clean and quiet room. Good and very reasonably priced food and drinks from the restaurant and bar. Would happily recommend. The hotel is near the Route 66 and also the old town of Albuquerque.

  • 4
    « An enchanting hotel experience »

    Clean, friendly and welcoming as soon as you walk into the front lobby. The theme of the lobby envelopes you and you can't help but feel New Mexico. The colors, the people, the food. Fabulous! I can't wait to stay there again.

    5
    « Best Western Plus Rio Grande Inn »

    Great place to stay within blocks of Old Town in Albuquerque, NM. Easy access from I-40 less than a block from the Interstate. The room was nice with kingsize bed, desk w/chair, and a comfortable easy chair with hassock. Bathroom was a little on the small side. A restaurant and bar on premises. Vouchers are provided for breakfast with a choice of nine meals free with voucher or voucher can be used for seven dollars off any other menu items. Very comfortable and relaxing place to stay and would stay there again in the future.

    4
    « See Old Town Albuquerque »

    This hotel is located walking distance to Old Town so you can see the art work and local jewelry and (if you want) souvenirs. Prices were very good. The art work was so good we stopped in on our last day to purchase some art -- after having spend 8 days in numerous locations looking at several other locations, including Santa Fe

    4
    « not bad but not the best »

    This hotel has seen better times , the tv and telephone were both not working initially . Sorted the tv , however the telephone socket actually came off the wall !!! The room itself was spacious and comfortable , Small pillows on the beds , that small I would call them cushions . Quite slow service in the hotel restaurant . Good place to eat St. Clair winery and bistro , come out of the hotel onto the main street turn right , 50 yards on your right , cannot miss it .

    1
    « Dogs welcome, but a problem... »

    Stayed one night at this older hotel, right off of I40 close to Old Town. Needs serious update, a/c loud! Dog friendly, which is a good thing, but should manage where placed! We were awaken way too early with loud barking dog above us, very unhappy at 6 am... Felt bad for dog, but worse for us tired travelers... Restaurant awful, extremely "greasy" and "questionable" breakfast?

    5
    « Outstanding Visit on Every Level »

    Having grown up in Albuquerque, it's amazing to see how this beautiful hotel has come full circle. From the historical photographic decor to the impeccable customer service, we could not have imagined how great everything would be coming back to the "old" Rio Grande Inn. Wow, just wow! Bravo to maintenance, housekeeping, as well as the front desk. Our stay really was above and beyond. Thank you all.

    3
    « Nice place in good location. »

    Stayed overnight on the way to Santa Fe. Nice place close to Old Town, but also next to the freeway. Room clean and comfortable. Staff not so great and restaurant overrated. Arrived a little early and the room was not ready. They said they would call when it was ready. Never did. At check in time it was still not ready. After watching others walking in off the street and checking in, I ask some questions. We discovered it was a particular still uncleaned room. I ask it it was the only room available. Low and behold they said they could put us in a different room, same price. We'd read that the "bar and grill" restaurant was highly rated. Not so great. Average in all respects. In was convineant.

    5
    « Lounge »

    Visited lounge on Thursday, August 21, 2017. Dominic was the bartender on duty and he was all by himself. The Lounge was full and Dominic was awesome. He kept everyone happy. Will stop by again very soon. Hope to see Dominic!

    3
    « It was just a quick stay late at night »

    We were traveling through and needed a hotel to stay at. Everything had a nice wooden look to it. The room was typical best western and was exactly what we expected to receive. There is a lounge/bar/restaurant with breakfast for purchase.

    4
    « Nice hotel good location »

    This is a nice hotel in the downtown area. good access to local attractions and freeway. The rooms and hotel are clean and the staff very nice. Restaurant is good and certain items of the menu are free for breakfast to guests.

  • 5
    « Best Place to Stay in Albuquerque »

    Excellent experience at this hotel. Room was exceptionally clean, spacious and comfortable, Everyone of the staff made our stay pleasant and fun, especially Dominick in the lounge an Jonathan in the restaurant. Excellent location - close to old town and reasonably priced.

    5
    « Best Old Town Hotel »

    We stayed one night while traveling to the Grand Canyon. This is a very nice hotel, completely enclosed so you don't have to walk outside in the weather. Love the restaurant for breakfast versus breakfast room like all the others. You receive breakfast vouchers when you check in.Coffee was hot, food was delicious. Room was very clean, mattresses comfortable, good night sleep. Great location right off interstate.Stay here! You will not be sorry.

    5
    « A Very Nice Place to be Stranded »

    We ended an 18 day tour in Albuquerque, NM and we were supposed to spend just one night, but due to Hurricane Irma, we had to stay another 4 nights. Everyone that we had any contact with was most helpful and all so very nice. Will, Vanessa and Kelly at the front desk had to keep changing our room and shuttle reservation each time the airline cancelled us and always did it with a smile.. Kym in the lounge was very pleasant while serving us our Alien Amber beer. Jonathan was our waiter for breakfast the first morning and was very friendly and efficient. Christine waited on us the other 4 mornings and she was also very friendly and efficient. Our room was on the 4th floor and very nice. When we looked out the window in the morning, we could see the hot air balloons. Since we had to spend an extra 4 days in Albuquerque, I'm glad it was at the Best Western. I would definitely recommend this hotel.

    4
    « Passing thru »

    My stay was fine but it was under my ex-husbands name and I would like it to be changed to my name Susan Houk but overall my stay was fine we were passing through and walked in and got a decent price and the room that accepted pets I have a service dog and he was welcomed

    5
    « A Visit extended by flight cancellations »

    I and a friend ended up at the Best Western for 5 additional nights due to canceled flights because of a hurricane. I could not say enough positive things about the hotel amenities, the cleanliness of the rooms and all areas, the use of 4 computers, the free shuttle. The greatest positive, however, was the pleasant and helpful staff - from the housekeeping personnel, to the front desk, to the maintenance (Edwin), to the restaurant staff (Christine). In particular, Will, Andy and Joe at the front desk were so extra helpful with the computers (when previous guests hadn't logged off and we couldn't figure out how to get them off) or just because the computer was unfamiliar and not like our ones at home. They also assisted just making suggestions as to sights to see or scheduling the shuttle for us or answering questions about our bill. Will was extremely helpful locating an area drug store and arranging transportation to pick up a prescription that I was running out of due to the cancelled flights and extended stay. Any time we needed to ask a question or ask for help, we knew we could count on them. They made a stressful and potentially unpleasant experience so much better. Thank you Best Western Albuquerque staff! You are indeed the best! Kathleen Walsh

    5
    « Very accommodating and friendly »

    We have stayed at a lot of hotels as a big group and Dominic, Zach, and Tony were by far the best hotel employees that we have had. They were extremely accommodating and friendly and appreciate the kind smiles. We had a great experience and appreciate everything!

    4
    « Best Hotel Bar »

    We came for a trip and transitioned to this hotel from Hotel Albuquerque. The bartender here goes by Kym, she was so amazing! She was hospitable and fun! She treated us like family. She was so warm! Would highly recommend. Made us feel right at home!

    4
    « convenient, clean, pleasant »

    it's well located, near the historic town, but also near the airport. the hotel is modest, but clean, well kept, and just right for a night or two. staff is pleasant, and rooms are nice and large. internet works great.

    5
    « Hospitality »

    Kym manages the bar at this location. She is very professional, pleasant and attentive to the customers. It has a 'Cheers' personality and we greatly appreciated her hospitality. She was helpful with providing tourist information, recommendations and directions.

    5
    « Kym is amazing!! »

    Thank you so much to Kym. Helped us so much on our Route 66 adventure. Great hotel, great facilities & if Kym is working. You're in for a treat. Any questions at all ask Kym she will go above and beyond!

  • 5
    « Home Away from Home »

    The Best Western Plus Rio Grande Inn, Albuquerque, N.M. was the best experience I've ever had in a hotel and I've traveled extensively in the U.S. and abroad. The staff are absolutely outstanding and every effort is made to extend their services for the comfort of the guest. As a guest I cannot say enough about the efficient, professional and caring attitude of their staff and accommodations. This hotel is a 10+ Excellent value! Go see!!

    5
    « Great place to stay in Albuquerque »

    Good location off the freeway. If you get a room in the South wing it is very quiet. Freeway side not so much. Easy walking distance to Old Town. Rooms are clean and with a nice décor. Made to order breakfast is good. Check in and out was easy, will stay there again.

    4
    « Wow what a great surprise »

    We were overwhelmed with the order off the menu that was included in the cost of the room. You could also order other items for a reasonable price. All this and a great room and pet friendly. I would have given this place an excellent 5 star rating except for the very noisy air conditioning that kept waking us up every time it on.

    5
    « Excellent Place to Stay in Albuquerque »

    This hotel was very nice to stay in. All of the staff are very friendly and helpful, making sure we didn't need anything and telling us to just ask if we did. The rooms were very clean and comfortable for a 6 day stay. We would definitely stay here again while in Albuquerque. KUDOS to everyone at this hotel!

    4
    « ABQ trip 2017 »

    This facility has a bar, restaurant, gym and plenty of parking. It is less than a mile to Old Town and close to the freeway (I-40) There is some construction on Rio Grande Rd, but we had no issue parking or getting around in Old Town, There are plenty of restaurants in the area and a few breweries too. The staff is helpful and friendly. I'd stay here again.

    3
    « Okay hotel, but near bike theft in parking lot »

    Hotel did have an easy walking location to old town and rooms were okay but older. Made to order breakfast was good. Given a menu and if there was a green v (for voucher) you could have that as your free breakfast. Or the voucher was worth $7 that could even be used in lounge. Of a bad note, there was an attempted theft of our motorcycle overnight which bent the forks in front and dented and scratched fender. I understand things can happen. Looking back the area of parking lot wasn't our favorite but wouldn't let us park up by front door. We did park under the sign that said area under surveillance however mgmt states there were cameras there. At the end of the day we were blessed the bike was still there and drivable.

    1
    « Stay away »

    Bed bugs in rooms. Dirty bed sheets on arrival asked them to be changed and housekeeping claimed it was my makeup. The room was dark as were the corridors. Had a motel feel rather than hotel. Noisy air conditioning unit Reception and bar staff friendly and helpful.

    4
    « Great Staff but noisy location »

    The employees in the motel and restaurant are great. This hotel is very close to the interstate and where we stayed had a noise problem so be warned to request a room as far from the road as possible if you are a light sleeper. The restaurant is a little overpriced for the quality of the food in my opinion and complementary breakfast is limited to reward members.

    5
    « Terrific breakfast! »

    We have to give a shout out to Jonathon! He was not our server but saw that we were getting impatient. He stepped right up, took our order and got our food in record time! Check in was seamless, and we received very detailed details about "Old Town".

    4
    « Good stay »

    Had a pretty good stay. The room was nice staff was nice. Went to the restaurant a few times, had good food overall. One night at about 9:30 and the server, Megan, was very kind about it being late. She had several tables close to her closing time but was very kind to everyone. Food was decent, could tell the cooks wanted to go home though. Housekeeping kept things clean. Overall good stay. Would come back if going through again. Zach at the front desk gave a very welcoming greeting.

  • 4
    « Nice location and price »

    We were very happy with the location being close to Old Town and easy to get to and from Downtown. The hotel is a little difficult to get into through the back entrance and the elevators are small so if you have a lot of luggage, be prepared. The room was nice and clean although lighting was very dim, but the internet was good and everything worked. Staff was friendly and helpful.

    5
    « great staff »

    Help is great. The staff is very helpful and polite. Everything was clean from room to bathroom and in place. Everyone was eager to help with smile on face. I will definitely be back and recommend to my friends and family.

    4
    « Relaxing stay »

    Well presented accomodation for any traveler. Rooms look modern with bar fridge, TV, and coffee making machine. Only gripe would be the air conditioner is in the room,and the constant hum can be annoying. Another issue is that it seems pets are allowed in rooms, had dog scratching on room dividing door. Lady at reception was very friendly and informative. Nice feature after checking in, is that front desk calls room to see if everything is fine. They also have a courtesy bus for use if one does not feel like driving.

    4
    « Best Western Plus »

    Very good location near Old Town. Only a few minutes from the Airport. Clean rooms, nice breakfast: in the restaurant, not the usual free limited buffet. Staff was very helpful and the rates are reasonable.

    3
    « Very dark rooms »

    The service in the hotel was excellent, so friendly. Great free shuttle bus service from the airport and to the train station. The room I had was so dark I had to have the lights on all day and there was a loud fan noise. Food was basic. I would not chose to stay here again because I like a lot of light.

    5
    « best western old town albuquerque »

    Excellent location. Right off I40 and walking distance to old town plaza. Very nice rooms and great breakfast choices off the menu. Bar and lounge was a nice touch with some very good happy hour deals. Would definitely stay at this hotel again.

    5
    « They really wowed us! »

    Incredible customer service, even called our hotel room to ensure everything was to our satisfaction. I've stayed at 5 Star Hotels who don't even do that. Clean rooms, facilities, incredible value for our room. Everyone we met was warm, friendly, and seemed to enjoy working there -- you don't always get that elsewhere. The front desk greeted us with a Welcome Package (join the Rewards Program, get a great discount and welcome package), and they even included a Welcome Package for our four-legged family member (dog waste bag, and two treats). Convenient location, right off I-40 and be sure to check out Old Town which has a great vibe with cute boutiques and great restaurants only 1/2 mile down the same road. Really, really was impressed. I never write reviews like this!

    1
    « This hotel needs remodeling »

    It is noisy, doesn't have microwaves available, the pool area smells, the water temperature changes randomly in the shower, and the manager was rude when I was trying to book a room in a set aside convention rate block. I won't be returning even though the location was convenient.

    5
    « Happy »

    Excellent staff and clean motel. I would recommend this motel to my family and friends.The restuarant and bar had great food and the prices were competitive. Make reservations at this Best Western. It is right off the exit on I-40 on the south side of the highway.

    5
    « Comfortable, friendly staff »

    As part of a tour I was on, we stayed three nights in this hotel. The rooms were not luxurious, but they were clean and comfortable. We had three breakfasts and two dinners served in the hotel's meeting rooms as well, and the food was excellent (even prime rib the first night). The pool was a good size, and there were plenty of towels for use at the pool. However, what made this hotel outstanding was the staff. The hotel had an airport shuttle, but the shuttle also took customers to various other places, like Old Town. The female staff who drove the vans were friendly and service was usually quite prompt (airport calls were picked up before calls from Old Town), but even the one time we had to wait for awhile, we were at a comfortable plaza in Old Town. Staff at the front desk were also very friendly. The only down side was the rather idiosyncratic air conditioner which turned off when we left the room and then seemed to try to cool and heat at the same time when we returned. Others in our group reported similar problems with the thermostat. But, if I ever return to Albuquerque, I would definitely stay here.

  • 4
    « Clean, economical, convenient »

    Although somewhat dated and worn, the facility was very clean, convenient, staff was helpful and friendly, complementary shuttle timely and available as needed for airport transport. It is quite adequate, I am a return customer ... the hotel is almost a third of the cost of one across the street, where I have also stayed.. and never went back!. It has everything necessary if you are primarily looking for a great mattress and room for overnight accommodation.

    5
    « Excellent location - Friendly And Helpful staff »

    We recently held a family get together in Albuquerque to celebrate my moms birthday. We had family and friends fly in from all over the country . I had only read reviews and liked at photos online of this hotel and because of its location chose it to be the "base camp" for our get together. We had a good size group of at least 30 people and we're going to have a pizza party by the pool on Friday night - it started to rain prior to the party and we were trying to figure out where we should go since the pool area was not going to work. The manager on duty kindly suggested that we could use the bar area but we had to purchase their food instead of bringing in pizzas from outside the hotel. At first we were a little disappointed with our options but we really didn't have any other choice. It was the best thing that could have happened. Our group had the best time and enjoyed some awesome pizza. Dominic the bartender was outstanding and provided us with excellent service and helped make our party a huge success. Not only did he tend to our party but he also paid attention to the other patrons in the bar too. Thank you Dominic for helping to make my moms 75th birthday a success. Also, the rooms and the restaurant were just as awesome too. We definitely recommend the Rio Grande Plus - close to Old Town, easy drive to and from airport and an excellent staff ready to ensure that you will have a great stay.

    5
    « I highly recommend this hotel! »

    I was impressed by the wonderful staff and great facilities at this hotel. The hotel is decorated to reflect the spirit of the southwest. The staff was kind, helpful and genuinely interested in making sure our stay was pleasant. We will be back!

    4
    « What a nice surprise!! »

    We were traveling through Albuquerque and had no hotel reservations. It was getting late and many hotels we usually stay at were full. We called Best Western as we saw it on Trip Advisor phone app and the pictures looked nice. We were so surprised at how nice our room was!! This hotel has been very well maintained. I love the Santa Fe decor which is incorporated throughout the facility. Our room was spacey, clean, and the housekeeping staff had done a very nice job even to the point of making a rooster out of a wash cloth and placing it on our bed with the mints. Very nice touch. The restaurant was delicious and we enjoyed both dinner after checkin at 9:00 pm and breakfast the following morning prior to our departure. The hotel is conveniently located right off of I-40 across from a Starbucks. We would stay here again.

    5
    « Beautiful hotel »

    This was another great find in a hotel. The staff was great. Rooms were wonderful and clean. Having the restaurant and bar at the hotel was great. The food was very good. Also, hotel is within walking distance to Old Town Albuquerque. A great place to walk around after a long day of driving.

    5
    « Great location and value »

    Spent two nights here and it was great. The rooms were very nice and clean and each day you are there each guest receives a $7 coupon to be put towards your breakfast or hotel bill. They have a nice pool with plenty of tables and chairs and offer a free shuttle to Old Town. They also have a coin operated guest laundry on the 3rd floor which came in handy.

    4
    « Excellent price and location »

    Solid confortable safe affordable accomidation very close to Old Town. If you get the free breakfast option with the room they have several nice hot breakfast options with coffee and juice. They also have Kurig machines in the room - if you have a favorite K-cup, bring your own extra pods.

    4
    « BW Plus Rio Grande Albuquerque »

    Very friendly, helpful, and professional staff who always seemed pleasant. Clean room and facility. Walking distance to Old Town. Actually quiet even though near an interstate. City needs mass transit to access a few of the area's tourist sites.

    4
    « BW Albuquerque, Old Town »

    This hotel has very convenient to Old Town, and you could walk to the city's attraction, with no problem. There was also a shuttle service available. Hotel staff very friendly and helpful. The breakfast was dine-in and quite good. I would stay here again.

    4
    « Nice Hotel and Welcome. Housekeeping too early in the morning »

    The hotel is conveniently very close to I-40. THe lobby is clean and the desk staff was very helpful and courteous. Shout out to Lesley, I believe, who opened the door for me and then made sure I had a great room location. I was using rewards for a free stay and they treated me very well. The room was on the top floor away from the freeway. The decoration was Southwest and comfortable. The bathroom was smallish but with ample counter space. I used the ironing board and the iron was a little sticky even with adjusting the heat and water spray. The AC was not over loud. The only complaint would be the 8:00 wake up knock from housekeeping. I was staying on a Saturday night coming off of a conference and so I thought I would be able to sleep in on Sunday morning. However, I heard knocking on the door at about 8:00. At first, in my groggy mind, I thought I had slept past 10, then I looked at my phone and saw the time. So, I thought maybe there was something going on with the hotel and they were alerting the customers. So, I stumbled to the door and opened it and the Housekeeping lady told me she would come back later. I then fumbled the Do Not Disturb sign on the handle and tried to go back to sleep. Aside from this, I thought the hotel was up to date and the service pleasant and helpful.

  • 4
    « Good quality »

    Clean rooms and nice decor, very nice staff, they were all so helpful and pleasant. Food at restaurant was not great for the price but there are places nearby. Very close to old town, free shuttle to many places.

    5
    « Gloria »

    We enjoyed our stay . We got in about 8:00 pm had not had dinner . We ate at the hotel bar and grill, good food. Jeffrey our waiter was very friendly and took good care of us. The front desk staff was-friendly.Housekeeping was superb . Nice room. Comfortable bed. Full free breakfast in the bar and grill. Again friendly wait staff

    5
    « Awesome location, beautiful property and amazing guest services »

    Located just blocks from Old Town with a great view of Downtown and the Sandia Mountains just off I-40 this hotel has one of the best locations in town. The rooms are newly refurbished and beautiful. There is great Native American artwork throughout the property as well as great photos of Albuquerque back in the day. The room was very comfortable and clean. The bathrooms are small, really small but beautifully designed and laid out..but you will only want one person in there at a time. The pool was gorgeous and the area next to it had tables covered by trees--a great place to sit out in the evening and enjoy the fresh air. Every person we dealt with was professional, friendly and helpful. Our only problems were a slow draining sink in the bathroom and a refrigerator that didn't get very cold but all in all I would recommend this hotel highly.

    5
    « Impressive Service »

    Excellent, caring staff who went out of their way to serve from check in to providing directions and local suggestions, everything was great. The room was a nice size, clean and nicely furnished. A good value.

    5
    « Great stay »

    Restaurant was good and has gluten free options. The service was good and the rooms are clean and comfortable. The location is right off the I-40 easy to get in and out of. We didn't notice highway noise in our room.

    4
    « Value for money »

    Good hotel in walking distance to Old Town. Spaceously rooms, friendly af helpfull staff. Nice pool area. The aircondition in the rooms are difficult to callibrate. Lots of free parkingplaces at the premisses.

    5
    « Can't go wrong here »

    Excellent location,just off the highway exit to Old Town. Walking distance to Old Town. We were looking for a hotel for just one night and the experience from start to finish was exceptional. We lucked out. Price was right too.

    5
    « Great Overnight Stay »

    The staff was attentive and efficient. Breakfast was satisfying and waiters were polite and helpful. My room was clean, quiet, and well-supplied. The staff gave me good instructions regarding some of the tourist opportunities in the surrounding area.

    3
    « Best Western Plus Rio Grand »

    Customer service is the best: Jonathan and Christine, wait help in the restaurant, and Vanessa and Joe at the front desk did absolutely outstanding jobs. The hotel has seen better days but it is very clean; the fitness equipment definitely needs to be updated. The breakfast voucher is good if you order from the selections offered -- complete meal with coffee and juice, but if you want to order any other items, $7 is applied to breakfast and coffee and juice are extra. PLUS, the voucher does NOT mention that tips to the wait staff are also extra! Many patrons didn't seem to notice that.

    4
    « Great Hotel »

    This hotel has a unique breakfast offer...they actually make your meal and serve you a hot breakfast. It was great! The hotel is clean and well run! I gave it a 4 because of the air conditioning... they just installed "smart thermostats" in every room... if you leave the room, the air conditioner turns off... it knows when you are in the room and only cools if you are there. Every time we left and then returned, the temperature in the room was 78 degrees...it took an hour or so to cool the room so that it felt comfortable. This will certainly save the hotel much money... but I don't care for it.

  • 3
    « Just fine »

    Eco-friendly and a nice Aztec theme that surrounds the area. The room was a little warm but it was manageable. Breakfast menu plain and simple (and pretty tasty when you're hungry). As seen in photo: 2 chocolate chip buttermilk flapjacks topped with strawberries.

    5
    « BEST HOTEL EVER »

    This is probably the nicest experience I've ever had at a hotel and I travel alot...this is the sixth time I've stayed there and I'll be back. Rebecca the GM and her entire staff are the friendliest prople you will ever meet and it is by far the CLEANEST hotel you will ever find. The breakfast is amazing and they even serve until 11:00AM. I always eat in the lounge so I'm able to spend time with Kym the amazing bartender...she ALWAYS makes me feel like family and the food is fantastic and the beer is cold....I'LL BE BACK!!!!!

    5
    « Best hotel in Albuquerque »

    This is a great hotel with all the color and flavor of Albuquerque. It was comfortable, the pool was refreshing, and Old Town was a nice walk away. Super breakfast too! We'll be coming back here next time we're in town.

    5
    « Perfect »

    Great location and beyond excellent staff services. I'm not sure you can do much better at this price point. Very efficient and knowledgeable front desk help. The rooms are very clean and the beds were so comfortable!

    5
    « Lovely venue and Easy Walk to Old Town »

    We had a beautifully decorated room with interesting paintings and art objects. We had a view of the mountains and the staff were marvelous. We walked to Old Town for dinner the first night and ran back in the hail storm. Breakfast in the morning was a full breakfast and quite tasty. Highly recommend!

    4
    « Family vacation »

    We enjoyed our stay here. The hotel staff is friendly and professional. We loved hanging out at the lounge, the bartender Kim is very friendly. We had a great time at the lounge. I also want to take the time to say that the maintenance dept. is on their game. We reported a problem with the ice machine at the front desk, by the time we got to our floor it was being serviced and working within 30 minutes. I also want to thank Jose with maintenance, he is a friendly and helpful. I will be returning to this hotel on my next visit. I like the hot breakfast, might need to make minor adjustments, but good service overall. I guess Kim from the lounge just sets that bar to the next level. I want to let the hotel management know that they have good employees, they make this a great hotel. Thank you all so much.

    3
    « Clean rooms »

    The rooms were clean. The staff was friendly. The breakfast was, different. We were given coupons for breakfast (or could be used in the lounge). Their value was $7. At breakfast, the menu tells you what you can order for your $7 coupon. They do not tell you that juice and coffee are included. We found out when the waitress told the neighboring tables, when we were almost done with our meal.

    5
    « Great stop on a road trip »

    The Rio Grande Inn was a great place to stop on our road trip. It was easy on and off the freeway. Was clean and very nice staff. Was given a cooking and two bottled waters when we checked. Had a great breakfast the next morning to start back on the road.

    2
    « Poor customer service »

    Check in was great a very nice woman. There was a strange odor in the room, and lots of noise from the hall. The shower head was about to fall off and the tub backed up and would not drain. Breakfast service didn't seem to want to be there. Had to look for her and we were her only table. Asked for a refill she disappeared and returned later to have to ask again. Then wait for her to get our bill.... When checking out the lady didnt seem to care about the experience we had and just said thanks ill tell maintenance.... I was so put off by the lack of customer service..

    4
    « Clean, convenient and good location »

    Our experience at this hotel was positive. It is close to the old town, the freeway and a restaurant called the Range Cafe, which had excellent breakfasts. Wifi worked. Pool was small but friendly. Kym, at the hotel bar was very friendly and welcoming to the travelers discussing their trip experiences. You could order from the menu and eat in her clean, friendly bar and she was quick to offer info or introductions. The room was clean. There are interesting old photographs of New Mexico at this location.

  • 4
    « Very Nice Hotel »

    Very nice hotel extremely close to Old Town Albuquerque. Wonderful breakfast! Room looked like it was recently updated. Very clean and neat. Ample parking. Friendly staff. I would probably stay there again if we ever are in Alburquerque again.

    5
    « Wonderful stay in Albuquerque!! »

    This hotel was so attractive and comfortable and provided a great stay in beautiful Albuquerque! The staff was attentive to our every need , from the front desk to the breakfast area. We were sorry we could not stay longer for another great night's sleep on the most comfortable beds! Thanks for a great stay!

    5
    « Good bang for your buck »

    Quick and easy last minute stay close to area with good amenenties such as park and restaurants. It's located just off the freeway and felt like we were in town which my kids liked. You could walk or drive to a bunch of places without getting lost. It's a cool little area for both adults and kids.

    4
    « Close to the old town!! »

    This was a lovely hotel really close to downtown were we watched a bit of a gun fight with the locals is the square. Nice clean room, friendly staff and a lovely outdoor pool, the onsite restaurant was good too. I know this is New Mexico but we felt that all the eateries were based around Mexican food, hot n spicy, not what we are used to.

    4
    « Life saver!!!! »

    Breath of fresh air!!! Traveling cross county and after aunt booked a nasty Super 8 the night before this hotel saved the next night! Clean, nice beds, great staff, great location! I even signed up to be a rewards member.....

    5
    « Local Charm »

    Very well maintained older Southwest-themed site is a few blocks to Old Town Albuquerque and adjacent to I-40. Quiet and clean room. Breakfast is cooked-to-order with voucher given at check-in Would return for a comfortable stay

    4
    « Lovely hotel »

    This hotel was very nice. Located very close to Old Town Albuquerque it was convenient to tourist attractions. The room was very nice and the beds comfortable. The breakfast the next morning was good. I would recommend this hotel to anyone traveling in the area

    5
    « Illinois Vacation »

    Stayed here 6/3 on our way to Illinois & then again on 6/16 on our way home. Arriving at the Best Western Plus Rio Grande Inn, finding the entrance was a little difficult due to it is connected to a restaurant/bar & share the same driveway. In the dark from the road & not being familiar with Albuquerque, we passed up the entrance. Check-in was good. Very friendly front desk clerk. Parking lot is tight, but were able to find a couple of spots to pick from when parking even though it was late. 1st stay - Got a 1st floor room facing pool. I was a little worried since there were people hanging out at the pool, but it was close to 10 pm & the pool was closing, so they weren't there long, Room was nicely decorated, with a microwave & refer, clean & comfortable. We were traveling with our twin 13 year olds so the room space was a little tight, but not to bad. Kids & husband went downstairs in the morning with their breakfast vouchers & ate. They said the breakfast was delicious. 2nd stay - Since we got a great room the 1st time we decided to stop here for the night on our way home. Called it an early night, 7 ish or so & got a room, this time on the 3rd floor. Once again, room was very clean & comfortable. I did eat breakfast this time. It's not a buffet, they actually take your order & make your food. Waiting for the food was a little longer than I would have liked, but it was good & it's free so can't complain! Over all, we had a great experience here & would definitely come back again & would recommend to anyone stopping in Albuquerque for the night. Close to interstate, gas stations, places to eat & a Starbucks right across the street. Perfect location!!!

    5
    « Enjoy Albuquerque »

    I stayed in this hotel for a convention which was down the street. The hotel itself was convenient, clean, nicely decorated. The desk staff were friendly and helpful. There is an exercise room and a pool, though I did not use either. (I rarely do.)

    3
    « Could do better »

    Did not appreciate having to use breakfast vouchers. Had to choose from predetermined menu selections. Prefer to have a standard breakfast buffet. Shortage of wait staff which caused lengthy delays with seating and service.

  • 3
    « nice but minor details overlooked »

    A desk outlet didn't work, lighting wasn't great in bathroom, gym was minimal in equipment and had an empty water dispenser. There were coffee and creamer/sugars, but no stirrers. The staff were very friendly but young in the hospitality business which showed in there unsurity in some answers to my questions. I actually would stay here again but would make sure everything is working in my room first. Comfortable beds and great AC.

    5
    « A very good value for top quality service »

    This hotel is a nice clean convienient hotel and close to the conference I attended but for a much better price The staff were all very nice and gracious. The amenitys were most injoyable and we relaxed in the evening by the pool After a nice meal .

    5
    « 8 days of enjoyment »

    This is a lovely hotel with primarily outstanding, caring employees. We especially enjoyed the breakfasts here, with delicious food and attentive service, especially from Christina and Crystal. However, if you stay here you may want to skip the evening meal at their restaurant. We found the food and service disappointing at dinner. Another employee we appreciated was on the housekeeping staff. We almost left without my husband's cell phone and charger, She hurried down to the front desk and caught us as we were leaving. I regret I didn't find out her name. We slept well here, it is very conveniently located and we'll gladly stay here again if we're in Albuquerque in the future.

    4
    « Best Western Rio Grande Inn »

    We appreciated the great personnel. The room was very clea throughout our star: it was a comfortable room. We appreciated elevators located at both ends of the halls. On-site dining room which is...ok. Pleasant stay. We would recommend this hotel to fellow travelers.

    4
    « Best Western - 03Jun2017 »

    I had no issues during my stay here, the room was very nice & clean, and the staff were outstanding. I would have no concerns or reservations about staying at this location again or recommending it to someone else.

    5
    « Clean and comfortable. »

    Reasonable price close to Old Town. Parking available with limited free breakfast with free Wi-Fi. The front desk personnel were all very helpful. The rooms were very good. Roomy, clean and quiet. Dining room just off to the side of the front desk. The servers were all nice but had trouble getting orders straight. The food was acceptable. All in all we would return.

    4
    « Central Location- Great Value »

    Great location for central Albuquerque attractions. Just a few blocks from Old Town. Guest rooms are decorated to give you a true southwest feeling. Quiet location with quick and easy access to the interstate. In-house restaurant provides a quality breakfast option to the complimentary continental breakfasts offered in other BW Hotels. Pleasant stay

    4
    « Albuquerque family vacation »

    Great hotel near Old town. Delicious daily breakfast, free with vouchers. Very clean rooms, with friendly staff. We enjoyed the fact it was close to highway, and airport. I highly recommend staying at this hotel when visiting Albuquerque.

    3
    « Good location for the old historic town. »

    Situated near the old part of Albuquerque the rooms are large with the usual American hotel facilities. Comfortable beds pity the pillows are half size. There is no safe in the room but a large refrigerator and free wifi.

    5
    « Lovely experience »

    Rooms quiet, clean, and lovely. Has all the newer amenities guests like but at a very reasonable nightly rate. Delicious breakfast, made to order. Beautiful courtyard in which to relax with a book or with friends after a long day of travel.

  • 5
    « another excellent experience »

    Staying here again for a family get together and treated like royalty. Rooms are clean, good size, beautiful décor. Free breakfast (real food) in the restaurant with excellent service from Christiana and Johnathan. Nice, clean pool. Hotel is close to Old Town and freeway access. Highly recommend this Hotel and Restaurant. Also has a small but lively bar in hotel.

    4
    « Trip across US »

    Easy access off and on freeway. Great coffee in room and Starbucks across the street. Comfortable bed, clean room. Nice front desk folks. Air conditioning was controlled by motion so if you leave to eat or go to pool, you come back to a hot room, also didn't work while sleeping, got hot. I got up and jogged around room every hour to get air to come on. Was quiet even though right by freeway. Restaurant was ok.

    3
    « Just as you would expect »

    Best Western Plus is a chain which delivers exactly what you would expect. Nothing bad but nothing to rave about. Not much character in the rooms, standard fare at breakfast, pleasant enough staff. We found the location very ill-suited to people without a car. It's next to a freeway (lots of noisy rooms) and on a main street with plenty of traffic. All around is pretty ugly until you walk about 15 minutes into the heart of Old Town Albuquerque. If that is your destination, you'd be better off choosing a hotel closer in. There are 2 decent restaurants within a 5 minute walk, however, and a Starbucks across the street.

    5
    « Great place to stay. »

    We stayed at the Best Western Rio Grande May 15, 16 and 17th. The staff at check in were very friendly and helpful. Our room was ready early. The motel is centrally located to many tourist destinations. The rooms are nicely equipped with convenient outlets to charge phones, etc. The free breakfast had a good selection with upgrade menu if you chose. Our breakfast server was Johnathan. He was super friendly and was doing the job of 3 or 4 people. He was so busy taking orders, refilling drinks, delivering food and even helped bus tables. The staff was obviously short handed. Johnathan is undoubtedly the best employee that I have seen in many years. His great attitude should make any supervisor proud to have him. I heard this from other nearby customers as well.

    5
    « Good stay in Albuquerque Old Town »

    Actually wanted another hotel closer to Old Town, but they had no non smoking rooms left so this was second choice. It was just off the Interstate so I was afraid we would hear traffic, but our room was very quiet. It is a half mile walk to the Plaza but I enjoyed the walk. Restaurant style breakfast was EXCELLENT. Our 2 day here was very pleasant.

    4
    « Standard Best Western in Good Location »

    This hotel is a standard-type Best Western - no complaints with it. Room was comfortable and didn't have any problems with it. Depending on where your room is, there can be long walks to relatively few and small elevators. The hotel is within walking distance of Old Town Albuquerque, and the Inn's van provides some drop-off service to downtown attractions as well as the airport - both making it a good spot if you are without a car. Breakfasts were good (I was with a tour group so we were served in a meeting room, rather than the hotel's restaurant, so I can't speak to that), Desk staff were friendly and helpful.

    5
    « Best place in old town »

    A great place to stay. Close to downtown and walking distance to historic old Albuquerque. Has the convince of on site restaurant and lounge. Super friendly and helpful staff. Easy access from interstate 40.

    5
    « Excellent Service »

    Excellent customer service. Very clean and beautiful decor. Reataurant staff was very courteous and attentive. Overall staff was very helpful, caring and understanding and very willing to help. I would definitely recommend to all my friends.

    5
    « Gluten-free options »

    When a snow advisory on I-40 was given, we had to make quick arrangements to stop for the night. The front desk staff was very helpful. The room was comfortable and clean, We didn't have a pet, but it is pet friendly. However, breakfast was our nicest surprise. They give a voucher for a kitchen prepared meal instead of self serve. Our server, Jonathan, took care of our needs wonderfully well. Since my sister has celiac, he told us that they provide Udi's gluten-free toast made in a separate toasting oven for people like us. Best motel breakfast we had on our cross-country trip!

    4
    « Great breakfast. »

    We spent two nights here during our vacation in New Mexico and Arizona. We found the hotel to be reasonably priced, clean, and comfortable. We particularly enjoyed breakfast in the hotel . Not just a continental breakfast, but one that included a complete menu. Each guest receives a six dollar voucher to be used for breakfast and one could enjoy a delicious breakfast by using only the voucher. Spend more than what the voucher allows, and the guest pays the difference. My wife and I found the wait staff, particularly Jonathan and Evan, to be efficient, courteous, and friendly.

  • 4
    « Rooms great, Eat dinner off-site »

    We have stayed at this location many times, as the front desk staff are friendly and efficient, and the rooms are clean and comfortable. Breakfast has always been good. We were tired of being in the vehicle so decided to have dinner in the restaurant. Bad decision. We waited almost 20 minutes for $8 salads that ended up being a pre-made mix dumped out of a bag...and some of it was ruined. Pretty nasty to bite down on partially decomposed lettuce. Service was pitiful. We will stay here again but will find somewhere else to eat dinner.

    3
    « Overrated »

    Chose this hotel because it graded out as high as it did on TripAdvisor. It's an older hotel, with a multi-entrance layout and limited elevators. But that wasn't its undoing. My biggest complaint was the HVAC, at least in our room. The AC wouldn't cycle until the temp got several degrees warmer than what we had set. Otherwise the room was perfectly acceptable. It's a good location near Old Town and has easy access to I-40. Restaurant and lounge on-site are a plus as well if you don't feel like venturing out, but we didn't take advantage. Pricing was reasonable but there are many nicer options (multiple Hilton and Marriott brands) in ABQ for very little extra money.

    3
    « Dining experience disappointing »

    Firstly the room whilst clean and adequate needs updating , a good nights sleep and comfortable bed . Major concern was the server in the restaurant (male) not only was he eating and drinking ( from a can) he spent considerable time looking and using his phone so much so that waiting customers had to cough to make themselves noticed . Not the usual customer service you would expect. Positive was bar tender who was attentive and engaging ( score of 1 relates to dining room experience.0only)

    4
    « Attended an College Graduation »

    Everything was very good to excellent except the selection of TV stations. To begin with, whenever we travel we always try to stay at a Best Western since we know that everything will to first class, especially the Best Western Plus. When we decided to watch some TV, the selection of stations was very poor to say the least. There wasn't any HBO, Starz, or any way to buy a movie. And, when we tried to do it thru the Direct TV Movies, we were told by the office they were set up for Direct TV, and there wasn't anyway to watch any movies. It begs the question of how did you guys become Best Western Plus without this benefit for the customer. Every Best Western we've stayed at have had HBO and the option of ordering movies. We'd stay again because of the location and the fact that everything else is good, but you guys to get with the program and do a better job on the entertainment issue. Stayed 5/11 - 5/15/17.

    4
    « Nice hotel, convenient location. »

    We booked the room at this hotel for the location as we were passing through and it was easy to get to. The room was very nice, comfortable and quiet. We were tired and hungry and the bartender in the small lounge was helpful and friendly. We enjoyed food (delicious tamales!) ordered from the restaurant. Breakfast was included and there was a decent selection. I would stop here again.

    5
    « The NICEST hotel I stayed in during my cross-country road trip...SUPERB! »

    I stayed here last year while driving across the country, and have searched all hotel options on line to locate it again, specifically so I can book here again on my trip back. The character of the hotel was warm and inviting, with very modern Southwest decor. One gets sick of depending on fast food while on long road trips, so the presence of a delicious Mexican restaurant WITHIN the hotel was a God-send after a long day on the highway. I still remember how genuinely personable my waiter was. Breakfast service was wonderful too, where you sit at a clean table, and order from a menu- very good food as well. My stay here was a very pleasant diversion from a long, tedious road trip, and I'm looking forward to my next visit there.

    3
    « Near downtown. »

    Hotel was average. A little pricy for the type and location of the hotel. It's close to the downtown area and near the convention center. Downtown Albuquerque is shady with an unsafe environment. Definitely need to be cautious.

    4
    « Excellent service »

    We've stayed at many Best Western hotels. This one was easy to find, right off the highway. Check in went smoothly, received a gift bag of bottled water and a large chocolate chip cookie. Room was very nicely decorated. Comfortable bed and pillows which is very important to us. We did have an issue with the noise in the room when we were about to go to sleep; I phoned the front desk, and the representative offered us a different room on a different floor which was much quieter! Customer service is par excellence. I'm a healthy eater, so the breakfast offered was something I couldn't eat. I do highly recommend this BW Plus, and Albuquerque has some great shopping, galleries, and restaurants!!

    5
    « Excellent all around! »

    Clean and very comfortable. Breakfast was awesome- burrito with Northern New Mexican green chiles- the real, hot ones, not wimpy ones. Yum! Very friendly staff. Right off I-40- convenient. Got a snack & waters for signing up for the best western club. All around great stay!

    3
    « Accessible to 1-40 and Old Town »

    Very handy for using the 40 but ask for a quiet room on the non-freeway side of the hotel. Room voucher for a hot breakfast of eggs and bacon etc. is a great deal. My king sized bed could have had more spring to it. Room and entrance swipe keys are a little iffy and the motor of the fridge in my room sounded like a freight train. Nice, short walk to Old Town.

  • 4
    « Nice Hotel »

    This is a nice older hotel. The staff is very helpful and friendly. The breakfast is great a real breakfast. My only complaint is that it is right next to the freeway so some noise comes thru. I requested an higher floor and away from freeway somehow that was translated to handicap room on first floor. Do not like bottom floors.

    5
    « Comfortable, Connected, and Convenient »

    We stayed at this lovely hotel one night only. Despite our very late arrival, the helpful and courteous hotel staff found us a lovely room with a comfy king size bed. The decor in this hotel is delightful and fun. We also loved the delicious food in the attached Mexican-themed restaurant, in which we ate a late night dinner as well as breakfast the next morning. We wish we could have stayed much longer and definitely will return.

    2
    « Not up to par »

    Not quite at the Best Western level in my opinion. Garbage spilling out of common areas. Dank and old decor. Front desk was nice. Glad it's just one night here. Hard to move luggage in with non auto doors. Luggage cart barely fits in elevator.

    4
    « Terrific hotel and staff! »

    My family and I actually stayed here twice on our recent trip to NM, and couldn't have been happier. The rooms were spacious and clean, the beds were comfy, and the staff was superlative. A couple of things that really stood out: the staff is exceptionally friendly, there is a complimentary breakfast available, and a shuttle to/from the airport and other local attractions. We used the shuttle to/from the airport and also to take us to the train station. This service made all the difference in the world and we were thrilled that it was available to us. All of these amenities and the super convenient location to Old Town will definitely encourage me stay here the next time I'm in ABQ and I highly recommend it to anyone looking to stay hear Old Town. Thank you everyone!

    4
    « Family Vacation »

    Stayed first two nights in Albuquerque. Comfortable room. Pillows a little too thick for my liking but made do. Front desk was very friendly and helpful with information and shuttle service. Breakfast was a $6.00 voucher with quite a few choices that fit anyone's tastes. Friendly bartender and great chips and salsa in bar. A little disappointed that swimming pool was not heated. Good location off the 40 and close to Old Town. Would stay here again.

    5
    « Quick and comfortable after day of travel... »

    Arriving quite late, were happy to find the restaurant still open and serving full menu. (Drinks not available as bartender had been called away on an emergency...) Comfy beds and a great food voucher policy which gave us choices of several nice breakfasts or money off of other items at any time in restaurant or bar.

    5
    « Best Western Plus in Old Town »

    The hotel was excellent place to stay. The hotel was clean and they even put a microwave in my room as I requested. The location was great too, it was next to old town, the freeway and eating places. It was safe and I couldn't hear the freeway, very quiet place. Most of the customers were traveling vacation people. I would recommend this hotel.

    4
    « Good value »

    The hotel is small and the rooms not spacious but the free breakfast, the central location, close to Old Town, and the free shuttle to museums and the airport makes this a great choice for visiting Albuquerque. The staff were friendly and accommodating which is always a plus!

    5
    « Nice location, friendly staff, good price »

    This was our second visit to the Rio Grande Best Western. It came up twice as a match for a reasonable 3 star hotel on Hotwire in this neighborhood. It was $264 for three nights, which I thought was very reasonable. It is easy driving, and not far walking distance to Old Town. Starbucks across the street, and another nice restaurant, St. Clair bistro, just a couple doors down. The hotel restaurant is nice too, but not open in the middle of the day. The front desk staff was very friendly, and housekeeping were very helpful and always smiled when you went by. Just a comfortable and friendly place to stay. Clean. I would definitely recommend this hotel to others.

    2
    « Customer service a minus »

    Only patrons in restaurant our service and meal took over an hour. Never did get waited on at bar where there were 7 people. Decor is a dated southwest. Rooms are dated decore and AC unit sounded like a freight train. Rooms are connecting ( abig minus) can hear everything next door. Make sure you get a room away from highway side. Big rig noises all night. Pictures online make rooms look bright and up to date. Rooms are dark and as with older hotels few outlets for your electronics and they don't have lamps with the extra outlet. Have to pull beds out and unplug clock.

  • 4
    « Right Off I 40! »

    Location couldn't be more convenient, and the hotel has a restaurant so when you stop here for the night, you really can relax. Good menu, reasonable prices, good service. Rooms are very clean and comfortable. Wifi and parking are free. There's hot breakfast option in the morning.

    4
    « Reliable choice »

    This was a great choice for us. They have free airport pick up, and are close to Old Town Albuquerque. It's also an easy trip to Santa Fe, without having to pay the high prices of the hotels there. The rooms are clean, the service people are friendly and helpful, and the breakfast is decent.

    2
    « Pool Disappointment No Manager on duty Computuer system not canadain friendly »

    Pool still has giant bubble over it so it is so hot in there that you can use it. Very far from the beautiful pool picture. Clerk offered us to sign up for rewards point card to get the free breakfast (other places just give this for free) and it wouldn't accept a postal code. Instead of saying we will honor the free breakfast and work with IT staff to enter it later they said system didn't accept it so we don't get it. Asked to speak to manager there was none on duty as he or she didn't show up for work. And they never called anyone else in or gave anyone any decision authority making abilities. They really don't know how to accommodate dissatisfied clients to keep them in the hotel. Another hotel would say sorry for the disappoint of the hotel and since your staying 3 nights we offer a free drink or something. But nothing. Clerk on duty couldn't pull up our account to print our bill as we were leaving as we wanted to go somewhere with a useable pool. n Needs more training. As this was our yearly vacation, all we wanted was to relax for 3 days by a pool- very disappointed. We asked be called back by a manager when one arrives and of course no phone call. Such a shame as it is a new hotel just staff need training and a manager needs to attend. Customer service training required.

    3
    « Room was great! Amenities not so good! »

    While room was well appointed and clean, fitness room had 4 machines and they were crammed next to each other. The restaurant had limited hours, as did room service. While the pool was enclosed, the walkway to it was not and as such, had to walk in cold to get there and back. There is a reliable shuttle service that goes to/from airport, Old Town, and Walgreens. Hotel is located right off of an exit and sort of just sits in the middle of nowhere. There is a Starbucks and Burger King across the street. The hotel's staff was very polite!

    1
    « One of the worst places we stayed »

    Where do I start. The walls are so thin that we heard the conversations in the next room and people talking in the hallway sounded like they were in our room. The doors slammed with a defining thud and the room's A/C was a loud as a small jet engine. The guests in nearby rooms slammed doors all night (until 4 am) keeping us awake all night. We could hear the TV from the next room all night. Service in the restaurant was slow at best. Won't be staying here again.

    1
    « Stayed here again by mistake . Hubby was tired and didn't want to go any further. This hotel is old. Outside it looks »

    Inside first impression, hotel clerk looked like she just rolled out of bed with her clothes on, and loss her comb. Really, who goes to work like this? Are at hotel restaurant . Waitress needed an attitude adjustment . Food was horrible.

    4
    « Nicely Surprised »

    Decided to vacation during Spring Break in Albuquerque, New Mexico with spouse and two teenage daughters. The lobby is under construction, but everything was clean and we only were in the lobby area for check in. Room was very clean and the staff was very prompt in cleaning the room and responding to any requests. Room had a great view and was very quiet. Location of the hotel is exactly where we wanted to be to see all the tourist attractions. Property was very secure with gates and security patrol. We received free breakfast for all three days, but service was really slow, so only used it the first morning. Would definitely use this hotel again anytime we were in Albuquerque, New Mexico!

    2
    « bad hotel »

    I have written all the things earlier but it wasn't a good experience. Don't get a room 2nd floor next to I-40. The breakfast is good but service was bad. standing in line has never happened to me at B.W.

    4
    « Clean room, hot breakfast, loud toilets »

    My room was clean, no complaints. The hotel was going under a bit of a remodel, and at the time the restaurant was being worked on. The staff worked around it just fine. The staff was friendly at all times. My only complaint would be that the toilets flush loudly, and I woke with a jolt when my next door neighbors flushed in the middle of the night and at 4:30am when they got up for the day. More insulation between bathrooms would be nice!

    5
    « Fantastic »

    A wonderful place to stay. Fast check in....great beds and pillows. Very clean and smelled pleasant. Well insulated, did not hear other guests. The mini kerig in the room is a nice touch. Easy high speed cable connection at desk with power outlets. Lots of parking. The room hostess (Cynthia) left this little suprise to greet us.

  • 5
    « Hotel stay »

    Alejandra did a great job cleaning and preparing the room for us to stay in , Thank you. You are doing a great service for us. The room is clean, the furnishing are really great quality. The decorations are really nice.

    5
    « Resturant/Christine L »

    My daughter and I are currently traveling across country and specifically chose Best Western because they're pet friendly. Not all Best Western Hotels are equal... This hotel went above and beyond and has been by far the best hotel of this trip. The rooms were clean, nicely decorated and stocked with all the eminities you could want or need for an overnight stay. We also found the food & Service to be excellent! Christine was extremely pleasant and provided excellent service. I would highly recommend this hotel!

    5
    « Great Stuff! »

    very comfortable accommodation and a family friendly environment. The included breakfast is made to order, they have many choices and all of them are delicious. Our waitress Christine L was one of the highlights of the visit.

    4
    « good southwest decor »

    This hotel is in a good location near Old Town, has a good breakfast, nice servers. Christine L was particularly efficient and anxious to please. This is near the highway, but that did not pose a problem.

    5
    « Winter Spanish Market »

    A relaxing stay before our art show. Professional staff, clean room, taste hot food, and a secure parking area. Great food services by Christine L. at complimentary breakfast and front desk service by Lorenza. They give a personal home front New Mexico style of "mi casa, es tu casa", "my house is your house" feel.

    5
    « Restaurant/Jonathan »

    Our server, Jonathan, did a fantastic job to accommodate our family's needs. He was friendly, informative and helpful. Because of his service my family and I will make sure to stay at Best Western Plus Rio Grande Inn, Albuquerque again. Thank you Jonathan for all you did.

    4
    « Good value! »

    Clean, affordable, friendly staff, 5 min drive to Old Town and centrally located to get to other attractions in ABQ. Yes there's fancier places in town but if you're only staying a few nights save your money for sightseeing or the many good restaurants to be found in town.

    5
    « Possible place to live »

    We went to look at Albuquerque as a possible place to move when we leave Ca. Planned to stay 2 nights & extended twice for a total of 4 nights. Excellent facility and the staff was great, especially Jeff who served us dinner 2 night in the hotel restaurant, & Christine L. who served us breakfast. Great people.

    5
    « Overnight stay »

    Stayed for one night on our way to Vegas. Booked via the BW app, check in was quick and easy. Room was clean, smelled lovely, soft beds. Dinner in the attached restaurant was an easy choice and the food was good! A sit down breakfast, not buffet, is included in the room. Christine L took great care of us. We will stay here the next time we come through.

    5
    « Great Stay!!!! Dog friendly!!!! »

    Stayed 1 night. Front desk staff was so friendly, as were the restaurant staff and even the grounds person. Short walk to old town, which is pretty touristy. Down the road from Coop market with great healthy foods. Short drive to nature center with tons of trails. Room was clean, nice and the bed was comfortable. My dog was welcomed with a $20 fee. Would definitely come back and stay again!!!

  • 5
    « Superior quality »

    We had an excellent experience overall.The room was spacious and comfortable. Dog friendly with treats for the dogs. Fabulous breakfast that I'm still thinking about. All staff was very friendly and helpful. I will definitely stay here again.

    5
    « Sunrise Breakfast »

    Hotel staff check in was extremely friendly and helpful! Room was clean and comfortable and near Old town restaurants. Early morning breakfast was included in our stay. Ask for Christine L! She's very helpful and quick with your coffee. She will perk up your morning with her cheerfulness and efficiency!

    5
    « Albuquerque »

    Great staff. Christine in restaurant was so funny too. Good breakfast, clean room. Great price too. Convenient location. Will stay here next time im in Albuquerque. Quiet rooms and decor was cool. Also there are a lot of historical pictures hanging everywhere.

    3
    « Close to Old Town Albuquerque »

    It's an older hotel, but I found it to be very comfortable, and very quiet until we needed the air conditioner. It was noisy and it stayed on all night, but I still had a good night's sleep with the ?white noise.? We stayed here two nights. The breakfast that came with the room is in a restaurant and you order off a menu. No buffet here! It was served by a waiter to your table. It was really nice! I asked the waiter if this was common among other Best Westerns and he said this one is one of the few in the US that provide this type of breakfast. This hotel is about 5 blocks from Old Town Albuquerque, which is the reason we came to Albuquerque this trip. Bottom line, I will return!

    4
    « Great Service »

    We had great service from the front counter and especially from Christine L. in the breakfast dining room. The free hot breakfast was a treat, and she was exceptional. I would definitely recommend this hotel to friends and come back again.

    5
    « Great place to stay »

    Great place to stay all the staff were very friendly and helpful our room was kept neat and tidy by our cleaner Rosario and our waitress Christine L was always very attentive and pleasant will definitely be staying again

    5
    « Extraordinary service in a great location! »

    With one day only in Albuquerque, the accommodating and informative front desk staff and shuttle drivers were extremely helpful. They made great recommendations and offered shuttle service to get us easily to everything we wanted to see, as well as picking us up at the airport. The rooms were clean and quiet. At breakfast, Christine L. was especially helpful. Being a short walk to Old Town and the Albuquerque Museum and Sculpture Garden was wonderful.

    5
    « Stay/breakfast »

    Fantastic rooms and service, our room was extremely nice and clean, and the food service was excellent, Christine L. Was fabulous, she was very quick to taking our order and getting the food to us. Definitely a top choice hotel ????

    5
    « My stay at Best Western Plus Rio Grande »

    My best experience was in the restaurant with waiter (Jonathan) he was professional and personable. Jonathan was very helpful with his knowledge of Albuquerque. The room was large, comfortable and well cleaned by Alejandra. Access to the facility is so easy at I-40 and Rio Grande and little or no noise from the highway. Views of the city form my fourth floor were nice. Feeling of safety and security was pleasant. Pool and hot tub is real nice.

    5
    « Great service »

    I stayed there to celebrate my anniversary, and everything was so nice and clean. The housekeeping lady Cynthia would leave our room very clean. Which is something I am always concern of. The staff was so nice, especially a Maricela that was there. I highly recommend staying here.

  • 5
    « Great Experience »

    This was a great hotel in a great location in Albuquerque. We stayed one night passing through. It was clean, comfortable and the employees were outstanding. We would return to this hotel if we were in Albuquerque again. Jonathan was amazing at answering our questions and serving breakfast!

    4
    « Good visit with excellent service. »

    Our room was a little far from the dining room and bar, but that was not a major problem. It was comfortable and quiet. Service in dining room and bar was excellent and we comment Jonathan and Christine L for their attention.

    5
    « Best Western Rio Grande Inn, Albuquerque, NM »

    We were most impressed with this location, especially the staff. Jonathan was our wait staff and he was professional, informative and polite. His positive attitude set the stage for a most enjoyable day! Also, Zac was the front desk attendant who helped us with wake up calls when we switched to daylight savings time. He was most helpful.

    5
    « Jonathon was the best server! »

    Had a great night sleep traveling through to Texas. Quiet and comfy bed and happy service for breakfast in the dining room! Thanks Jonathan . Near the fwy but also super near Old Town. Ate a great nice dinner there.

    5
    « Great hotel and staff »

    This hotel was very clean and beautifully decorated. The very best part was a waiter, Jonathan Campbell, who was not our waiter but I wished he had been. He was so personable and pleasant. He even filled our coffee when we weren't his table. Great people like that bring a smile to your face that will stay all day. Thanks Jonathan.

    5
    « Friendly, clean and close to it sll! »

    The staff especially, Jonathan and Christine, are friendly and helpful. Breakfast that comes with the stay was plentiful and tasty. Close to Old Town and the Highway. Rooms are clean and comfortable. We will be back!

    3
    « bad noisy unit this time around »

    We've stayed at this Best Western probably four times now, and previously it was pretty good - good location, good standard Best Western overall (which is why I'm giving it a compromise 3 stars here). This time we got in late, and after unpacking and getting to bed found out the hard way that the window heating/cooling unit was not only very noisy, but it couldn't be turned to a lower setting, AND it couldn't be set to run continuously so that we could get used to it. It was either on or off. Great. The choice was to call and ask probably for another room, or try to sleep with it. We did the latter, and it was a really bad night. But the really exasperating thing came when I talked with the desk clerk in the morning, and she seemed to have heard this sort of thing often, and said immediately that the units can be set to run continuously, but they have to send a maintenance guy to the rooms to do that. So, they know they have problems, at least with some rooms, and don't tell you? NOT ok. This window unit appeared to be EXACTLY the same unit in our room the night before in another Best Western, and the night after in another motel in Colorado, and both those were capable of running at much quieter settings. Two more things - they put us all the way at the end of a long hall (second floor, south), and it turns out you can't get out by stairs or any way at that end of the hall, you have to walk the long way around. A small enough thing, but not convenient. Also, the toilet flushed with a noise volume to wake up the dead. More noise, not good.

    5
    « Birthday get a way »

    The service in the restaurant was awesome. The food was good also. Recommend the burgers and fries for lunch. Don't forget to add the green chile. Johnathan was a great server. Rooms were very clean. Would stay here again.

    5
    « My stay at Best Western Plus »

    The property was beautiful, comfortable. Our server Jonathan in the resturant was professional, knowledgeable, kind and timely. we requested him every morning. Our house keeper Alejandra was also professional, considerate and kind.

    4
    « Friendly Staff »

    The staff at the Best Western Rio Grande have been very nice. Christine L. was a fantastic server and very accommodating! Pleasant stay and would recommend to other travelers stopping through Albuquerque

  • 4
    « american road trip 2016 »

    We spent three nights at the Rio Grande in sept,The location is easily reached from the airport and is within a few blocks of Old Town. Reception staff was helpful with local knowledge.The rooms were clean and comfortable I would definitely stay there again.

    3
    « STOP!!! A FLY IN THE OINTMENT, HERE READ THIS »

    I am a Best Western Diamond rewards member, 3 years running, so I stay at MANY BW's all over the South and Texas and New Mexico. This is the FIRST and ONLY motel/hotel that I can remember in the last 15 or 20 years that does NOT have a microwave oven in every room. I work nights and when I'm at the hotel between jobs, I am usually up at least half the night and use the microwave to heat water for coffee and make something hot to eat because it can be problematic to go out at 0200 for food, so no microwave in the room is a problem for me. The room had one of those AWFUL Keurig machines with its awful stale coffee, so I couldnt even brew my own coffee in a regular coffee maker that 99% of all other motel/hotels have. Which makes me mad. I asked for 'quiet' room which was on the end of the hall away from the highway, and it WAS quiet, but the air conditioner fan could not be set to stay 'ON' all the time which I am used to and I wake up the fan comes on or goes off. Meh. The bathroom was small and the towel rack was attached on the wall just above and opposite the toilet so I hit my head or my shoulder on it when I stood up which...well..yeah. Meh. The hotel was busy, but well tended and kept, and clean everywhere I looked. The staff I encountered were pleasant, and the breakfast in the restaurant was hot and fresh. The layout of the property is a bit...odd, but not a maze like some places I have been. Overall, unless the lack of a microwave is a show stopper for you the way it is for me, this is a decent place to stay in a very convenient location. I wont stay here again.

    4
    « Refurbished Comfort »

    The Rio Grande Inn has been nicely redecorated, but remains an old structure. Sounds from neighboring bathrooms were occasionally quite disturbing! The stairways are for external exit only, so you cannot just run downstairs rather than use the elevator. The room was comfortable, and wifi worked well and easily. The bath was quite small, and there is no wall-mounted hair dryer so no night-light - you might want to bring your own! The lounge had good service but it would be more attractive if the TV were not quite so loud. We had dinner in the restaurant - not stellar, just kind of OK. Breakfast vouchers get you a good variety of choices or $6 off other menu items. The exercise room has two treadmills and three other machines, all in front of one large TV. Happily I was alone in the room and did not have to compete for what channel to watch! There is a pool and spa under a large tent in the courtyard, which we did not have time to use. The Rio Grande is well located...there's a St. Clair Bistro nearby, and Old Town is not far. The Indian Pueblo Cultural Center is also close.

    5
    « great hotel »

    Very clean, modern, & lovely room. good breakfast, the windows actually open to let air in. Photos in hallway very educational. Staff was wonderful, and very friendly. Nice place to walk behind the hotel in a little neighborhood.

    5
    « Fabulous accommodating hotel »

    The rooms were great, the people extremely helpful and friendly. No complaints, none! The beds were comfortable and the hotel is an easy walk to old town. I highly recommend. Great value for the money!

    4
    « Stay of one night »

    Staff very friendly and helpful. Rooms colorful and clean. The courtyard was a nice touch. Only problem was a noisy fridge all night. Did not report the problem at the time. Close to all freeways and Old Town. Freeways are jammed at 5 pm and it took 30 minutes to go the last 4 miles.

    4
    « Very good stay. much better than our previous night in another hotel »

    Our House Keeper, Cynthia was very pleasant, friendly and helpful. the front desk staff Travis, Tony & Ann were all friendly and extremely helpful with even the smallest thing. The Breakfast staff was good, but was not quite as good as the others.

    4
    « Great Location »

    Immediately next to an I40 off ramp and about 2 miles from I25, this is an excellent location. We were able to walk to ABQ Trolley and a stroll from Old Albuquerque. Hotel is exactly what you expect from a Best Western. One small bit of advice...order from the free breakfast menu. Applying the free breakfast chit to the regular menu is not cost effective.

    4
    « Nice hotel »

    This hotel was nice, room was big and comfy bed. We sunbathed by the pool and it had a nice chilled area. Staff were lovely, breakfast was really nice too. While you here I highly recommend going to Sandia peak BREATHTAKING !

    4
    « Cozy and reasonable hotel in old town »

    I visited Albuquerque for presenting at a conference. This hotel is within a walking distance to the conference venue. It's in Old Town. There are many restaurants and shops around there. The hotel has a free shuttle bus service of corse from/to the airport and also within one mile area. I could go to downtown free!

  • 5
    « Nice property, friendly staff »

    We stayed here for one night to attend the Balloon Fiesta. The staff were very friendly and personable. They even dropped us off and picked us up from Old Town & the Indian Pueblo Cultural Center. The shuttle drivers were very knowledgeable & gave us great suggestions of what else to see in New Mexico. We missed the breakfast since we had to leave early in the morning for the Fiesta, but they gave us a grab bag which came in handy.

    4
    « It's all about location »

    The best thing about this hotel is its close proximity to Old Town Albuquerque. Most restaurants and shops are only a half mile to a mile walk from the hotel. Parking is at a premium in Old Town, so the option of walking is great. Unlike other Best Westerns, this hotel has a separately run but attached restaurant, The Albuquerque Bar and Grill. For breakfast, you receive a $6 voucher to order off the menu. There's a good selection of items: eggs, pancakes, cereal and juice. The only drawback is if you are on a schedule and time is limited. That's because you have to wait to be seated, then order and wait to be served. There is no self-service buffet here. It was very slow the day we were there with only one server. We waited almost 10 minutes before placing our order and coffee did not get replenished.

    5
    « Very Comfortable stay! »

    The staff was very welcoming and helpful, and the rooms comfortable and nicely updated. Close to Old Town Albuquerque and all it had to offer...We will stay here again when our travels brings us to Albuquerque in the future!

    5
    « Fall Business trip »

    Best Western Plus Rio Grande Inn in Albuquerque has a great location and a wonderful Staff. It has great amenities at great rates. The rooms are comfortable and well maintained. I would recommend a stay whenever traveling to Albuquerque.

    4
    « Nice place to stay »

    We stayed at this property during a visit to the area. Main purpose for staying here was convenience to Old Town ABQ which is about two blocks away. Property was nice, clean and I would stay here again. Complimentary hot breakfast was a treat. Be sure to add green sauce to eggs! Also, waitress Krishna was very kind to these two Georgia rednecks. We had a good visit!

    4
    « Great rooms and dinning area »

    I chose to stay here on a road trip to the East Coast and thoroughly enjoyed my stay. Easy parking out the front and the in house restaurant had great food and margaritas. I didn't even. Red to venture out further during my short stay. Safe area, highly recommended.

    5
    « Best Western Rio Grande Plus Albuquerque »

    When I first got to Albuquerque I found it overwhelming. I had not been in an urban area for about five years. At first glance the area looked somewhat rundown. I changed my mind when I went into the lobby, the staff were very helpful and the restaurant had excellent southwestern style food. The shuttle service really made getting around very easy and the service went everywhere that I wanted to go. The rooms were clean and comfortable I would definitely stay there again.

    2
    « You May Want A Ground Floor »

    I generally liked the hotel, but have one big complaint. IF you need to use a luggage cart to get a car load of stuff to the 2/3/4th floors, it will be difficult. They've lined the elevators with wood and then added a wooden rail along the side. This prevents the luggage cart from going straight into the elevator like you can do in EVERY OTHER HOTEL I'VE EVER BEEN IN. The wood doesn't look all that good either. You'll have to get the luggage cart part way in and then push the fixed wheels sideways, which they're not meant to do. Very stupid frill as far as I'm concerned. In addition, the back door where most people will be bringing their luggage in is set up with two doors, a plus in the winter, but if you're trying to take a luggage cart in you get past the first door and have your luggage cart hanging out while you're messing with the room key to unlock the second door which opens outward, forcing you to back the luggage cart back outside even more to have room to open the door. Not a very well thought out area.

    2
    « Rather grimy »

    Unfortunately had to stay in this hotel while passing through Albuquerque due to better hotels being completely booked because of the balloon fiesta. Not a good weekend to be passing through. $210 is a joke for this room. The best way to describe it is just rather grimy and rough around the edges. The remote is gross with visible build up on it. There was hair on several surfaces in the bathroom and dust on a shelf in the bathroom that looked like it had been there a while. The hallways in the hotel are really warm and it's not even hot outside (around 70). The hotel info book in the room is pretty gross with stuff smeared on the pages. The only plus is that the lady working the front desk was very thorough and friendly during the check in process. If it wasn't for the inability to get a room somewhere else, I wouldn't stay.

    4
    « Quiet Room »

    This is a tour bus hotel meaning lots of us seniors, so we felt right at home. It was a little pricey due to baloon fiesta, but available on short notice. A plus staff helped smooth out any wrinkles. Located near old town so no worries about parking there. Overall a restful experience.

  • 4
    « Good stay of one night »

    The room was clean and comfortable. There was some ongoing repairs in the bathroom but it really didnt interfere with our stay of one night. The food in the restaurant was good.Desk staff were extremely friendly and pleasant.

    5
    « Touring The West »

    Love to travel and visit other places when you have a nice place to stay if their not over priced because of some event going on, one place can't be that must difference. Meeting other employees that show personality and friendly help make a pleasure to ask or seek info from.

    5
    « Great Place Friendly Staff »

    The hotel is a hidden gem. The Staff is very friendly and works to accommodate the guest. They provide excellent service. The rooms are very clean. The Pool and the fitness room are maintained in excellent condition. Well worth the stay!!

    5
    « Perfect Old Town Hotel »

    We've stayed at this hotel twice and had excellent service both times. The front desk staff are friendly, professional, and helpful. The hotel is clean, the rooms are roomy enough with lots of counter space in the bathroom, and the beds are new and very comfy with lots of pillows. Although right off the freeway the rooms are quiet. The hotel is located a straight 5 minute drive from Old Town. As well, there is immediate onto and off of access to the I-40 freeway - and the I-25 freeway is only 2 stops east. There is no direction to the hotel parking - which is ample. Off the I-40 - stay in the right lane and once you've driven under/past the overpass you can turn right into the lot. Great selection for breakfast. You get a ticket for 5 choices of breakfast meals that are served in the very large dining room - lots of tables, no waits. Or you can use the value of the ticket to order from the menu. The service is excellent. We had the same server on both of our stays, Krishna. She was pleasant, polite, fast, and even helpful with touring tips!

    4
    « Nice hotel, less nice area »

    We were passing through and learned that the annual balloon festival was the week we were there. Hotel rooms were expensive and difficult to find. The Best Western proved to be a good pick as a hotel - but the area where it is located left us unsure. The rooms were clean and comfortable - also reasonably priced even with the major event in town. The hotel has a café which is somewhat different. Instead of a free breakfast they give you a $6 coupon which would provide you a choice of several breakfast choices. Or you could use the coupon for $6 credit on any menu choice. I looked the $6 choices over and felt that they would not be adequate since I am a breakfast person. But we ordered from that limited menu and were surprised. First, the breakfast is cooked to order and delivered to your table. What we ordered was just right in size and quality. The breakfast here turned out to be the best "included" breakfast of our entire week's journey. The area looks to be an older part of town. I asked about parking lot security and they informed me they locked the gates at night other than the entrance that goes by the front desk and cameras. Also, they have a full time night watchman. They told me they had no incidents and they considered the parking secure. It turned out that way for us. We would certainly recommend and return here.

    3
    « Bed for the night »

    Our 6th hotel on our trip across America on Route 66 looks ok on the outside but in need of a upgrade taking away the themed hotel this is the one so far that as disappointed most staff polite rooms clean as per title room for the night

    3
    « Road scholar hotel »

    There was a very nice hotel. The beds were comfy and clean and there was a shuttle that was free to old town. These were very nice. Negatives were some of the front desk staff. One girl was very rude when I went to check in. She said the room was not ready so I asked to leave my bags. I had just got off the plane and was exhausted . She barked at me to choose my bags to keep and told me to hurry up and decide, abrupt and rude. The wait staff was a mixed bag. April was nice and had a smile on. Her co staffer was a large set man who had on a dirty apron as he served food. Quite gross. This was on two separate times. There was not much in the area.

    4
    « Nice hotel. Well maintained older hotel »

    Stayed for one night on a Saturday. Near capacity as we were told there were only 3 rooms left. Hotel was clean and comfortable. Restaurant and lounge food and service was average to good. No complaints. Will stay again. Front desk staff were friendly and efficient.

    4
    « Overnight stay in Albuquerque »

    Very pleased with my stay and the excellent service I received. Since I didn't rent a car I was really glad that they had free shuttle service from the airport and also to the downtown train station so I could get to the Rail Runner the next day. The location was alright, it was pretty close to the busy roads and I know it wasn't that far from Old Town Albuquerque but I just didn't feel safe walking to and from there. Overall a really nice overnight stay.

    4
    « Great hotel but poor directions to hotel parking/access »

    I've stayed at several BW Plus hotels and this one is great. Only issue was no directions to parking and hotel lobby. Parking is in back and no directions to the lobby (the back door is locked). Had to call the hotel to get directions to the lobby, a long walk for my wife. Otherwise it was a great stay.

  • 4
    « Stayed longer than planned »

    We originally planned on only staying 4 nights but decided to stay a few more. Staff were always very friendly and accommodating. We noticed someone was smoking down the hall and it appears they had a few complaints and dealt with it immediately. I don't know what they did by the smoke smell was completely gone in less than 1/2 hour. We always got a smile and hello when we passed the front desk. One busy day, there were no towels at the pool. After notifying the front desk, the towels were replenished within minutes. Free hot breakfast was always good and hot. Restaurant got very busy with bus loads of people coming and going but the staff were friendly and did their best to get the orders in quickly. Room was comfortable. TV had a lot of channels, mini fridge was a little bigger than most. Housekeeping did a great job. We went to the bar one night and table service seemed non existent. No music or entertainment so we never stayed. Shuttle service took us to Old Town and they gave us a number to call for pick-up. We will definitely stay again when we return to Albuquerque.

    4
    « Wait... and wait some more »

    The whole breakfast thing did not go well. We had to wait to be seated. Wait again for someone to take our order. And then wait some more while the food was prepared. We had other things to do! It's really irritating when people seated after you have their food and you're still waiting to order. As with most properties that include a restaurant, there was no complimentary breakfast area where you help yourself. Instead, we were provided breakfast vouchers good for $6 at the restaurant. The restaurant offered some $6 combos, but unlike the complimentary breakfast buffets, there were no seconds included with the combos. The property was clean and well maintained. It was convenient to I-40. Our room seemed small and cluttered with too much furniture for the space.

    3
    « Great Service »

    My cousin and I recently stayed at the Best Western Plus Rio Grande Inn. We utilized our vouchers every morning for breakfast. We had the pleasure of being served by Christine L and she was excellent. Every morning was a little brighter with her happy disposition and accommodating service.

    5
    « Mary C »

    We have been traveling across Arizona, Texas, Arkansas and Albuquerque. Best hotel so far. Great service, beautiful rooms, all employees are so helpful. The pet accommodations are spectacular. The patio takes pets so you can enjoy eating outside. Great job Best Western

    4
    « Attend Family wedding »

    The best thing about the Rio was the wonderful service we received from restaurant staff. Jonathon was great, he started our days off with a smile, excellent personal service, and genuine care. We've been to many high end restaurants on three continents, and have not come across a more personable, efficient, and friendly food server as Jonathon. The food at the restaurant was well above average for a hotel, and we enjoyed several meals there. Our room was nice, well kept grounds and a great location off the freeway. We were near the pool on the 1st floor, was not noisy. Friendly front desk staff, and cleaning service was good. Only down side was having a handicap shower, which was always slipping, and the air conditioning unit was loud. We will definitely stay again on our next trip. It's easy to find a reasonable priced hotel, but difficult to find a hotel with excellent, friendly staff. Jonathon was the best, made us feel like family!

    4
    « Great location; Some exceptional staff »

    Stayed here as part of a tour group. Asked front desk staff for information regarding transportation to the tram. Didn't get much help, so I went back the next day and was lucky enough to speak with Trey, who was exceptional! He spent quite a while making phone calls to check out the options, then called back to make reservations. I really appreciated all the time he spent helping me; unfortunate that all the staff didn't go the extra mile, as Trey did. Also, I found the served breakfast (vs a buffet) was not very efficient. Not sure if they were short-staffed, but one day it took an extremely long time to get waited on and then get served. The staff made several mistakes with the order and had to go back to the kitchen multiple times to get the right food. This is not good when many travelers are on a time schedule. I felt that the decor, although in keeping with the area, was kind of dreary and could have used some brightening up.

    4
    « Good location »

    Friendly staff, always greeting you! The location is great if you have a car. You're close to the freeway, and a short drive from old town. This is a favorite tour bus overnight stop--there were four tour buses in the parking lot when we were there. Our room was a bit on the small side, but still comfortable--except that the mattress was not very firm. If your reservation includes breakfast, the breakfast is served in the attached restaurant, with table service. You'll get coupons that are good for one of 6 pre-selected breakfast meals (standard fare, but tasty), or good for $6.00 toward anything on the menu. A gratuity is expected, and the servers make that pretty clear.

    4
    « Great for old town »

    Easy to find, just 30 seconds off of the I-40. 10 minute walk to the old town. Large, clean rooms. Nice outdoor pool area with a hot tub. Breakfast is included in the price. Free shuttle bus to and from the old town and other places is also provided. Ample parking. Friendly staff. Small gym area avalaible.

    5
    « Visit to Albuquerque »

    Great location off I-40 and within walking distance to Old Town. Well kept hotel with great staff, Breakfast at attached restaurant with $6 credit was a great breakfast deal allowing menu options rather than buffet. Staff provided excellent recommendation for local dining.

    4
    « Mrs. »

    Kind of hard to find, good thing we finally got our GPS to work. Albuquerque was much larger town than we expected. We made a reservation @ another Inn and when we saw it, we cancelled. The area was kind of scary and there were no restaurants near.

  • 3
    « Road trip »

    Easy access from I-40. Restaurant access, also very convenient. Had a dinner salad with grilled chicken and I must say it was not bad at all. Mom had the grilled chicken bun and she loved it. I just say the place you least expect always surprises. Loved the pet friendly atmosphere. Clean rooms, friendly staff.

    5
    « Great Place to Stay »

    Great place to stay in New Mexico. Right next to I-40. Housekeeping staff is fantastic. Restaurant is good but limited menu. Desk staff is professional and friendly. We have stayed at this location twice in the past four months and would gladly stay there on any future trip to that part of the Southwest USA.

    4
    « Best Western Plus Rio Grande Inn, Albuquerque, NEW MEXICO »

    We enjoyed the location of this hotel, everthing was clean and tidy. The layout of the property is a little confusing. There is a Starbucks across the street which was nice. The restaurant lounge was very nice, especially for weary travelers. I didn't want to have to get back in the car to go for dinner and a drink, so we enjoyed it very much.

    4
    « Great Location for Historic Square »

    This hotel is within walking distance to the historic district. The hotel is nice and clean and embraces the SW decorating style. Our room was clean with no issues expect the bed which was soft. The breakfast is offered in a restaurant location attached to the hotel. A voucher is provided which you can either use for a selection of items from the menu or apply the credit to other items on the menu.

    4
    « Good Location, with a Waitress Served Breakfast »

    This Inn is right off I 40, and a few blocks from Old Town. Instead of the usual breakfast buffet included in the room price, the breakfast is served to order by a waitress. The St. Clair Winery and Bistro is 1/2 block away, which has good food and wine at reasonable prices.

    5
    « Great Service »

    Checked in early on the 20th of August, this was no problem to the staff, Laundry on the 2nd floor was great, free breakfast was cooked to order in the morning but the waitress made it clear when we sat down that she would be expecting a tip. :-)

    3
    « adequate »

    Musty dark room, needs updating. Comfortable bed. Staff was pleasant. Breakfast was good. staff waited on you. I dont have time to right a longer review. you wont allow it to be submitted unless i use 200 symbols.

    4
    « Great Location »

    Didn't reserve a room and they accommodate my family with a smiling face. Was close to museum, aquarium and access to freeway. As for breakfast vouchers were per person but was enough food. We loved the view from our room and the pool. This was the second time staying there, we will be back to visit.

    5
    « Our Albuquerque Home Base »

    We loved this BW. The bed was luxurious! And the restaurant menu breakfast (with $6 coupons that entitled us to free options which included coffee, tea AND juice!) was a welcome treat. No standard (and usually awful) breakfast bar here! We'll be back soon.

    4
    « One night stay was A-OK »

    My friend and I stayed here the night before we left New Mexico. Our rooms were clean, comfortable, quiet except for a somewhat loud air conditioner, relatively inexpensive for the area, and, as advertised, a short walk to Old Town. You get a voucher for breakfast in the morning; it's only worth $6, but you can do pretty well for that in the breakfast area. There's a small pool, a business center and a fitness room. Be advised that this hotel does a lot of business with tour groups; the night we were there, there were several tour buses parked out back. This means that you won't always be able to walk in and get a reservation for that night, so it's best to reserve in advance. I'm not sure this is always the case, but the night we were there, the tour groups were all senior citizens, so we had no issues with noise or wild behavior. In particular, Allison and Joe, both front desk personnel, were very helpful.

  • 4
    « Wonderful Stay »

    This Best Western is a very good place to stay. The hotel is standard Best Western, very clean with a great location close to museums, Old Town, Botanical Gardens and Zoo. The restaurant is average fair and very inexpensive. Lovely outdoor, gated swimming pool.

    5
    « Road Scholar program spent at Best Western. »

    The hotel catered to a Road Scholar program for about a week. There were 33 of us and the staff and amenities were very good. Food hot and presented in an enticing manner while the room was tastefully decorated and cleaning room attendants "tippable". All in all a good experience.

    4
    « Great service! »

    I was attending a wedding reception at a hotel across the street from this Best Western. The Best Westernhad a good location and price tag, and the service I got was great. The man who checked me in was really helpful (wish I could remember his name). I had a drink with some friends at the hotel bar, and Krishna was so friendly. When we had breakfast at the hotel the next morning, April served our table. She was really patient with us especially considering our whole group had a long night. Krishna recognized us from the night before and went out of her way to give us good service again!

    5
    « Great place to stay »

    I would highly recommend this hotel. Bonus is breakfast until 11 which you order off the menu. Handicap accessible room was excellent. Staff was very friendly. When in Albuquerque, stay here. Now I'm just writing to make the 200 characters required to make the review.

    1
    « Road Scholar »

    April, our server for breakfast / dinner, was very attentive and friendly. It was a pleasure to be greeted by her smiling face in the morning.. Our Road Scholar adventure was enhanced by her warm presence.

    5
    « All around great deal and very dog friendly »

    I was a bit concerned with the location, being so close to I-40 area, but this is a quiet, extremely well kept hotel with extremely helpful staff. The room was large - more than enough space for two people, two dogs, and two bikes! It had everything we needed with a fridge and microwave as well as a K-cup coffee machine. The breakfast seemed to have plenty of options for everyone.

    5
    « New Mexico trip »

    Staff courteous , room nice and clean , great breakfast included , walkable to old town and nice winery. salsa festival days were going on . hot tub nice a bit low on h20 . kerrig coffee and fridge , very nice .

    4
    « A welcomed relief following BW in Durango »

    This Best Western has been updated. The room was pleasant. But the best part was breakfast. When the matre di told there was no more indoor seating, that was s gift! Breakfast was so special outside accompanied by mountains, sunrise and perfect temperature! Don't miss it!

    5
    « Great Location »

    Central location for visiting Santa Fe, Taos, and of course walking to old town Albuquerque for the best shopping area of the whole trip. We were lucky to be there for a fiesta event in both Albuquerque and Santa Fe making it extra fun.

    5
    « Albuquerque Outdoor Adventures »

    This hotel is without a doubt the best hotel I've stayed at in this price range. The staff are amazing! They really care about their jobs and have better attitudes than many 4 and 5 star resorts I've stayed at. The groundskeeper is very nice and loves his plants and it shows. The breakfast is amazing--best included meal I've ever had. Speaking of the food, Jonathan who was our waiter 66% of the time, was one of the best servers I've had anywhere. He was tour guide--and great at it. His recommended Hot Spring hike over our planned hike was a superb recommendation that helped make our trip such a success. Yes, he is a champion of his restaurant and the city, but he went far and above to help, not only with our food--but our whole experience as well. Great place and great folks. Thanks to all that helped my wife and I out--especially after the 11 mile 5K foot vertical hike! If I ever go to Albuquerque again....

  • 4
    « Single female traveler »

    Very nice motel, good sit down breakfast choices, or can take a bag to go. Felt safe, room was attractive and clean. Has outdoor pool, and fitness room. Good location not far from Old Town. My room was away from I-40, so it was quiet. Very good value.

    4
    « Only one night stay but impressed »

    We were on a road trip and only stayed one night but we would love to have stayed longer. We found the hotel easily its adjacent to I-40 and close to old town. We were checked in early and the guy was really friendly and helpful. The room was huge and clean with views of the mountains. There was coffee machine, fridge, iron and board, the beds were big and comfortable. Internet was free and very good. The pool looked nice though we didn't use it. You can walk to old town really easily, there is a restaurant in the hotel, plus restaurants all around. We had breakfast in the restaurant and after we paid we realised we had not been given the voucher on check in. They did reimburse some of the money but we still paid $15 for it. The food I had was nice as I had a cooked breakfast but my friend had a cheap version of fruit loops with toast. It would have got excellent if there hadn't been an issue with the breakfast.

    4
    « Great location, good service »

    Unlike many Best Westerns, this one does not include a breakfast buffer. It has only a full service restaurant. So be aware. Other than that, it is a great place to stay. Good location within walking distance of Old Town and very near I-40. Room was clean. Staff was friendly and very willing to give advice on local things of interest.

    5
    « Comfortable Hotel, Good location, Good Service »

    We stayed here for a week. The hotel is moderate sized with southwestern decor. Our first floor room was a good size for our purpose. The air conditioner was loud but the hotel sent a maintenance person who fixed it. There is a small lobby, patio in the back and a pool. The best part of the hotel is the service. The front desk help Allison,Joe, Tavistock and the other front desk staff were very helpful. The waitress April did an excellent job. This is a good choice for a visit.

    4
    « Great Staff! »

    We stayed here for one night after a 2 week trip to the Four Corners area of the USA. I would say that the front desk staff was the best that we experienced for the entire vacation. Although they were young, they were enthusiastic, professional, and eager to help. It was very nice to feel welcomed, and the little welcome package with a cookie for my daughter was a nice surprise. An added bonus was that they called our room to make sure that everything met our approval. The room and decor of the place was typical of Best Western, and of less expensive hotels. You're not there to see the inside of the hotel, but to visit Albuquerque. Things looked a bit dated, but our room was clean and comfortable. The bathroom was small but clean, and we had no problems with anything. You are within walking distance of the Old town, so that's nice. The pool was warm, beautiful, well maintained, and is quite deep with only a small area that would work for younger non-swimmers. If you have children who are not solid swimmers you will need to keep your eyes on them. For those with kids who are strong swimmers, they'll get a work out because most of the pool is over 5 and 6 feet deep. There is a restaurant on the premises and complimentary breakfast as long as you stick to certain items. It was passable. Simple sustenance and nothing fancy. Service was somewhat surly, but we got our meals in a reasonable amount of time so it served it's purpose. Seems like an older hotel, but in general the staff is interested in making things comfortable for their guests, which we really appreciated.

    4
    « Easy Access »

    Located off of I40, this was very close to the Albuquerque BioPark and Old Town. Some staff friendly, some not so much. Clean and quiet though. Breakfast was a voucher deal with 7 selections, unlike the buffet we experienced at other Best Western Hotels, but was good.

    5
    « Great Location, Great Staff »

    Thoroughly enjoyed our stay. It was perfectly located for all the attractions that we wanted to see in Albuquerque. The staff was super friendly and helpful. Rooms were comfortable and nicely decorated. Mattress was a little soft for my liking, but I woke up refreshed. Though we didn't use the pool, the area was very inviting. Food vouchers were a great value. Would definitely stay here again.

    4
    « Excellent one night stop!! »

    Great location!! We stopped in Old Town Albuquerque for a night during a 2 week road trip and found the Best Western Rio Grande to be exactly what we were hoping for - easy to find, close walk to town, super comfy bed, exceptionally friendly staff, very clean rooms. We will stay again when in the area!

    5
    « Business Trip Albuquerque »

    This is perfectly located in Albuquerque 1-40 and 1-25 close to the Air-Port. I enjoyed the in season Green Chili. The staff really dose care and wants you to feel welcome. They will go out of there way to make sure you enjoy your stay. The attached restaurant has a great menu, food and service.

    5
    « Great location, friendly staff...perfect!! »

    We stayed for one night as part of our Route 66 journey. The hotel is clean, modern with a great theme running through the decor. Very well presented. The staff were very friendly & welcoming. Even the complimentary toiletries were good!! Really enjoyed the breakfast with friendly table service. Well worth 5 stars!! ;-)

  • 5
    « A Great Experience »

    We were very impressed with the hotel; great service, great staff, especially Alice who served at the restaurant, and clean and pleasant facilities. We stayed a week; it was a great base for us to have as we explored Albuquerque.

    5
    « Regarding Hotel »

    Great place to stay. Convenient off ramp from Interstate going North or South and directions is easy. The decor, staff, and location was excellent. Would reco to friends in a minute. Nice stop before pricey Santa Fe.

    5
    « Very nice hotel! »

    A reasonably priced hotel with a friendly and accommodating staff. Our room was large and comfortable & the complementary breakfast was better than most. Add the convenient shuttle and good location and you have an excellent value

    5
    « Continued Excellence »

    We have been staying at the Best Western Rio Grande Inn during our annual trip to Santa Fe, NM; for the opera, Indian Market, and the Turquoise Trail, over the last eight years. I was happy to see this year that they have a couple of luggage carts that fit easily in their elevators. This is a great improvement and overcomes the greatest drawback to staying there. They have also added a covering to the back entrance that not only looks nice, but is practical during the rainy season. The change from pop corn to a big cookie in the Gold Crown bag was also appreciated. The dining room has been upgraded and the breakfast voucher was a nice surprise this year. Besides the large, spacious, clean, rooms and friendly staff that brings us back each year, it is an easy walk to St Clair's Winery and Bistro which is another of our favorites. Our only regret this year was the move of Starbuck's to across the street. What used to be an easy walk has turned into a tricky car ride. Of course Best Western had nothing to do with that move. The addition of old western photographs to the dining room and hallways has also enhanced the place. Each year it seems to get better.

    5
    « Great Choice »

    This hotel is a bargain in price, but does not compromise quality in staff, food, cleanliness and especially service. they provide complimentary shuttle service to and from the airport and various sites of interest. I became loss walking home from the conference hotel, late at night. I called and they sent the shuttle for me in a matter of minutes. The caring and service was above and beyond expectations.

    5
    « Friendly Family Environment »

    We were surprised and pleased by the warmth and care of everyone at this motel. Everyone was caring and positive with a smile on their faces that was uplifting. Krishna was our first breakfast server....what a positive and upbeat lady. She felt like she was one of our family from the outset. Great start of our visit! We looked forward to seeing her each day and asked specifically to be seated at one of her tables. Then in the evening we found her serving in the bar -- she really covers the bases for Best Western! Another warm experience was the one time we had Jonathan for our waiter....he is a great husband and dad with values right on target. Hope he and his family do well.

    4
    « Very Western Themed Hotel »

    We were able to get reservations at the last minute and were very happy with the facility. The location is very convenient for access to major freeways. The parking lot has a high fence around it & a security guard that patrols all night. We could not tell why that was necessary but it made us feel that our car would be safe. The hotel was very nicely decorated with Western art, paintings, rugs, etc. The staff is very helpful and friendly. The hallways are a little narrow and the lobby is small but the comfortable bed and the quiet room made us happy.

    5
    « great value »

    nice , clean, quiet, very close to freeway and Old Town. Starbucks and gas station across the street. Very nice staff, comfy & spacious room. Great little fridge to refreeze the ice bricks and keep meds cool.

    4
    « warm friendly staff--hidden gem of a bar to unwind from road stress--great,fast happy hour food and prices »

    We have stayed here before and are quite comfortable with the clean room and great location to Old Town. The staff is top notch and most enjoyable to chat with especially the bartenders--very down-to-earth--Love the breakfast vouchers and the staff in the restaurant--warm and accommodating on all counts--will definitely stay here again! Special thanks to Krishna and Angelica in bar for their attentive and friendly service!!!

    5
    « Fantastic »

    This Best Western Plus was one of the nicest places we stayed during our road trip. The entire facility was spotless & the employees were so very professional & helpful. Thanks for making our stay with you an enjoyable experience.

  • 5
    « Our go-to Hotel when in Albuquerque »

    We have always stayed at this Best Western when we are either visiting Albuquerque or just driving through, and it has never disappointed. The location and price are both great, and the rooms are comfortable and clean. Also, I much prefer the voucher system for breakfast rather than the traditional continental breakfast in the hotel lobby.

    5
    « Great place to stay »

    This is one of the nicest Best Westerns we've stayed. We were greeted warmly at the front desk and given a giant cookie and a bottle of water for being a BW Rewards member. Very clean, quiet and well-appointed room decorated in southwest style. Hotel is located close to Old Town, about a ten minute walk. Breakfast time is 6-noon which is perfect so we didn't have to rush. It's served in the restaurant, order off the menu. Received a $6 voucher each, offering a good variety of choices within that amount, or can order anything and get a credit. Also including a beverage plus juice. A good place to stay in Albuquerque. Would go back again if in the area. Photo shows what greeted us on our bed! Reminder of many cruises we've taken.

    4
    « Great Stop Along The Way »

    This Best Western is in a great location if you are going across country. It is right next to the freeway, has a restaurant/bar in the hotel as a nice Winery/Restaurant in walking distance. There is a Starbucks and gas stations (including diesel) across the street. The staff is clean, courteous, and attentive.

    1
    « Snarky and incompetent »

    I booked 2 rooms in this hotel for a weekend getaway for my family. One for us and one for our babysitter, I booked over the phone and I thought the agent was being helpful when he asked the name of the person staying in the 2nd room. I thought it might make it easier for her to check in as I knew we wouldn't be arriving at the same time. Big mistake! At check in, this caused mass confusion and interrogation by the front desk. They first asked if they were family (?) and then finally said it was okay for me to do but I needed to fill out this one page form with all my personal info (as they were photocopying my photo ID). They said it was so I couldn't contest the charges later on! But...I made the reservation I already paid for both rooms!! After this 15 minute charade I told them to fill out the form themselves as my baby was in the car and couldn't wait any longer. All because I wanted checkin to be easier on everyone. You can tell by the style of the hotel they are way behind the times so I'm sure their technology is as well. The next morning, we all left early, forgetting two unopened bottles of wine we brought to the room. I returned to the room around 10 am and realized the room was already clean and the wine was gone. I went back to the lobby to explain what happened and asked how to find the lost and found. The guy was so rude, did not listen, and said if you left alcohol in the room they threw it away. And then it was 3 rounds with housekeeping/management (also rude/condescend) to get it out of lost and found. Sigh. Maybe I expect too much, but it's frustrating when people assume you are trying to pull a fast one, when in fact, they don't listen to reason.

    4
    « Great Place to Stay »

    The hotel is near Old Town and they provide a very convenient shuttle to key area attractions and to and from the airport. Our room was well-appointed and comfortable. The desk staff could not have been more helpful, both in terms of answering questions and in terms of suggesting things to make our stay more pleasant. One of the best things is that the "included breakfast" was vouchers to be used at the on-site restaurant. Either one can use the voucher for one of the seven breakfast choices or towards payment of another menu item. That means real cooked breakfast, not the horrible pre-fab meals you usually get. For us, an advantage was that there was an auto repair shop (AAA approved) right next door, particularly useful since our AC had gone out. The shop fixed the AC in a few hours and the hotel's shuttle meant we didn't miss a beat. I also ought to mention that they have a laundry room for guests which I took advantage of. We were very happy with our choice of this BW.

    5
    « rio grande inn best western »

    This is a very nice hotel to stay on Albquerque, NM. it is near the historic district and petroglyphs national monument. It is clean and the breakfast is excellent. The staff is very friendly. The internet worked well in this hotel

    4
    « Southwest Charm »

    Our stay at the Best Western Plus Rio Grande Inn in Albuquerque was great. The staff is friendly and helpful. The option of taking the shuttle van to local attractions was a big help. The pool and hot tub were enjoyable. The hotel is close to Old Town and other local attractions. There was a nice variety of channels on the TV, for the whole family. We did not eat at the restaurant during our stay.

    4
    « Surprising »

    We stayed here for one night. The room was clean, bed comfy, and bathroom really nice. It was very quiet and the staff were very friendly. There is starbucks, Blakes, and Burger King close by as well. Wifi worked really well and would recommend.

    5
    « Nice »

    This place is one of the nicest Best Western I've stayed at. Staff was excellent. Place was neat and clean. Room was really nice and the bed was comfortable. A/C kept us cool. Breakfast was in the on site restaurant and they gave a $6.00 voucher which would cover a limited number of items on the menu or give us $6.00 credit on whatever we ordered. Right next to I40 but heard absolutely nothing. Good job BW.

    5
    « Taking my wife and kids for her birthday »

    We had a view of the pool which was nice. Our first room had a problem in the shower. They immediately moved us to a new room. We wanted to let the hotel know that April was a very nice waitress. She had a good personality and a nice smile.

  • 5
    « Road Trip with my Grand Daughters »

    Stopped at the hotel while driving back to Texas to take my grand daughters home. We enjoyed the internet and the breakfast choices. The room was clean and the staff very friendly. I will be staying there again on my way back home.

    4
    « Return visit twenty years later. »

    We stayed in this hotel twenty years ago and decided to try it again. The decor is the same, but not run down or shabby. The room was clean and comfortable. The hotel staff was friendly and efficient. There is a lounge for evening drinks which was a little noisy. There is an on site full service restaurant for lunch and dinner as well as a limited menu free breakfast with table service. Unusual, but nice. We would stay again.

    2
    « much better pet friendly options »

    Thought the location would be nice and it is also pet friendly . The room we were sent to smelled so badly - obviously a pet room that they tried to cover smells with heavy air freshner. Or was it the strong smell of cigarettes they tried to cover? We were sent to another room that was just as bad. Finally, we moved to a different hotel . The hotel staff, however, was nice and tried to be accommodating. It is right of the interstate so probably a quick overnight hotel for many travelers. The Uptown Sheraton down the road was outstanding, pet friendly and believe it or not less expensive than this place!!!

    4
    « Great stop off and PET FRIENDLY!!! »

    This was an awesome place to stay when I was driving with my mom and dog across country from California to Florida. Albuquerque was the first stop and we picked this hotel because of the reviews and it was pet friendly. The rooms were lovely, super comfortable beds, and an awesome room service menu since I don't think we could leave the dog alone in the room. Breakfast the next morning was fantastic and we wrapped it to take back up into the room so we didn't have to leave the dog, and the staff was all super friendly. I wouldn't hesitate to stay here again and recommend this place to anyone traveling through the NM area! The only reason this didn't get 5 stars was because I woke up with horrible bug bites and really wasn't outside too much so I think there might have been a bug in the room. Totally not their fault (it was really clean), but it was an itchy next morning!

    5
    « Best Best Western of Trip »

    We were traveling for over 2 weeks. This was our 4th Best Western motel and by far the best and cheapest. Breakfast was made to order and good. Pool area was nice and had a nice outdoor sitting area. Took the free shuttle to Old Town. It was the last night of our trip and it was very enjoyable. Would definitely stay here again, if in the area.

    5
    « Good facility - be careful of parking lot theft »

    Vehicles are of course personal responsibility - but I never expected to have a theft while staying at a best western. We had to leave early and were on a deadline so I did not report to the front desk but really there is nothing that can be done by them.

    3
    « Fabulous staff »

    Good value for the price. Comfortable room - immaculate. Great location, easy access to the freeway but not close enough to be noisy - within walking distance to Old Town. The staff was extremely helpful and genuinely friendly; Kelly was especially nice, offering info about the shuttle service and looking up information about local restaurants and sites.

    4
    « Pleasant stay »

    Very clean lodging and nice pool area. Bathroom light burned out late night. We reported the next morning, and maintenance came by within an hour to repair. Only complaint was the bed too soft and "wobbly"

    5
    « Nice Hotel in albuquerque »

    This hotel is off the intestate. You feel that you are staying in more than a motel. There is a nice shaded pool area. They also have a nice lobby and restaurant. They have good security. You need your card key to open the doors. We could only stay one night, but I wish we could have had more time to enjoy the hotel.

    3
    « Disappointed »

    We stayed here a few years back when it was newly renovated. Unfortunately our room was not up to par this time around. I love the atmosphere of this hotel where we stayed in the handicapped room with roll in shower. It is set up nicely, the shower is perfect and the room has lots of mirrors. The restaurant has a yummy menu too. So why only 3 stars? Our bed was horribly lumpy and we rolled to the middle. Our air conditioning unit was unable to be adjusted so we slept without even a sheet on us. Very disappointed this time around!

  • 5
    « 5 Minute Walk From Old Town! »

    This was an awesome place to stay for the amount of money we paid: great value and great location! We drove 12 hours the night before from Austin, TX and arrived here a couple of hours earlier than our check in time, but we were allowed an early check in! The hotel receptionist (Trey) was extremely helpful and gave us many suggestions on places to visit and places to eat. The rooms were surprisingly very nice, clean and well kept. The Southwestern theme in the lobby and rooms really gave the hotel that extra flare. If I am ever in Albuquerque again, I will be sure to stay at Best Western Plus Rio Grande Inn.

    5
    « Great place to stay when going down I-40 »

    We are coming home from Philmont Scout Ranch back to Arizona. This was a great place to stop for the night. Right off I-40. easy to get in and out of. Clean, quite and nice!!!!!! Great Breakfast!!!! Will stay here again!!!

    4
    « A go to favorite »

    We have stayed at this hotel a couple of times and it will remain a favorite for Albuquerque overnights. It is clean, well decorated and convenient to everything in Old Town. I love that they serve breakfast until 11AM and have a 12N check out

    4
    « Excellent Stay »

    We thoroughly enjoyed our one night stay here. The staff was very accommodating and helpful in every way. The rooms (we rented 3) were spacious and had all the amenities like in-room Keurig coffee, hair dryers, and ironing boards. We refreshed ourselves in the pool, and took advantage of the shuttle service into town. Although, it was an easy walk, we had done a lot the day before so we were happy to use the shuttle service. The bar had great drinks and happy hour treats like chips and salsa. All of the staff was superb and I would highly recommend this hotel to anyone.

    5
    « We loved Jonathan and He waited on us and helped us find a really cools spot in NM »

    Overall great experience and JONATHAN in the restaurant deserves recognition for his efforts. True customer service, and should be named employee of the month! There is no encrypted WiFi and that was a bit of a problem. You should offer a password protected page that is easily updated daily to provide an extra layer of protection should someone actually need to use their credit card for an online purchase.

    5
    « We really enjoyed Jonathan, a server at the Restaurant! »

    Jonathan was a wonderful, positive, and helpful server to my friend and I during our breakfasts at the hotel. True customer service when it comes to Jonathan. He helped us decide on a different scenic route to take into Santa Fe, New Mexico which was a delight. I enjoyed is positive attitude, which put my friend and I in better moods. Service was great!

    5
    « Wonderful one night stay »

    Rooms were spacious, and the hotel was very attractively decorated. I was alone so went in for breakfast. I was very impressed with my waitress, April, as she was so upbeat and made me feel welcomed. Her service was excellent and she stopped by my table several times to see if I wanted or needed anything more.Thanks to April, I didn't feel so alone and enjoyed a wonderful breakfast. Unfortunately, my stay was short, however if I return to Albuquerque, I would stay there again. The desk personnel were very accomodating.

    5
    « Most welcoming, kind and efficient »

    Everything at the hotel felt like being welcomed by a family. Room was comfortable and clean. The service was the most kind, thoughtful and efficient than I have ever experienced at a hotel. I give them all an a-plus. The dining room service, too, was exceptional ... especially Jonathan (don't remember his last name. His thoughtfulness and kindness went far beyond what one normally expects from a waiter. I will choose this Inn any time I am in Albuquerque.

    5
    « Great Service »

    Traveling with my mom, Grandpa, and our two dogs can be a little frustrating. This hotel definitely took a bit of that away. The room was good sized and there was an area for you to walk your dogs. The restaurant was amazing, and the hotel is across the street from a Burger King and a Starbucks. The pool was good sized as well, with a nice hot tub. Stayed here twice now, and both times have been nice. I will definitely recommend this place to others.

    4
    « Location, Location, Location »

    This is just the best hotel if you want to visit Old Town and museums. Everything is within walking distance. They provide a free shuttle from the air port or from the Amtrak station. The service is magnificent. The people working in this hotel go out of their way to see that you have what you need and what. April, particularly, went out of her way to see that our group had what they wanted. They have a great pool, too. I was perfectly after a hot day of touring. The single problem with this hotel is pets. They allow pets and on one of the days of my stay, a pet parent left a dog to howl and howl and howl. Fortunately they returned in the evening so the dog was silenced but even one floor away I could hear the dog.

  • 4
    « Great service »

    The hotel has the best staff ever. April, a waitress in the restaurant, could work in a 6 star place. She went far beyond the usual to provide us with everything we needed! In addition, Krishna in the bar was also outstanding. She went out of her way to make sure we had everything we needed. In addition to being so good at their jobs, they are just very special, caring people.

    5
    « Friendly Staff »

    The front desk, maintenance, and restaurant staff are the friendliest of any hotel that I've stayed at. Christine L in the restaurant is exceptional. I hadn't stayed at the hotel for over a year, but she recognized me and welcomed me back! She provides great waitress service and is always friendly and attentive. I look forward to staying at this hotel again.

    5
    « An Excellent Hotel »

    This is one of the finest hotels in the Best Western family of hotels. It is well situated off Interstate 40, easy and off. The breakfast is table service off a menu which differs from other Best Western Hotels that we have stayed. Easy access to shopping and restaurants in the area. They even have their own restaurant on premises for breakfast (included in the price of the room), lunch and dinner.

    5
    « great staff made our stay awesome! »

    We had planned to stay only 2 dys in albuquerque and move on however, the staff was lovely and we extended our stay to a week and made it our base~camp. our Breakfasts every morning included Chrystal, Jonathan. Kristine. Krishna and April. also, the Housekeeping staff was great!! they let us relax in a very new and different atmosphere with safety. we got advise on locals percpective on where to go! it was funner than our planned itinerary.

    5
    « Great stay »

    Very convenient to I-40 and I-25, a very short drive from Old Town Albuquerque. Clean, comfortable room, very comfortable bed. Great value for the price we paid with AAA discount. Included a wonderful made-to-order breakfast with a nice variety of items to choose from, or $6 voucher per person if ordering a la carte. Keurig coffeemaker in the room. Hand soap and bath soap were much better than your average hotel soap.

    5
    « Always Stay Here In Albuquerque »

    My husband and I love this hotel! We stay here frequently for business and pleasure, and it never disappoints. The rooms are clean, comfortable, nice decor, and have nice amenities plus a refrigerator. The staff are friendly, efficient, professional, and helpful. I would like to give a special "shout-out" to two restaurant employees. First of all, Krishna does a great job working the "breakfast rush" and the lounge. She makes great drinks and can work a large group efficiently and with composure. Also a "shout-out" to Christine L. who also keeps her composure during the "breakfast rush". These ladies are friendly, efficient, helpful, and maintain remarkable composure tending to large groups of people. My only suggestion for this hotel is to have more breakfast staff available during the tourist season. Otherwise, I recommend this place to all my friends and family!

    5
    « Awesome value »

    Great value. Ratings for it spot on. Great location within walking distance of Old Town. Friendly service clean. Right off I-40 but never heard road noise. Cold a/c and dark rooms! Loved it so glad we found It. Close by a Starbucks and Blakes Lotaburger.

    4
    « Room for the night »

    This was just as I expected, clean room, friendly staff. I chose this one for 2 reasons, 1. It is right off the highway, no searching for my hotel and 2. it is pet friendly. I wish there was a designated dog potty area, I hate not having a place for my pup to go. I was asked by another guest if I knew where the dog area was and I said I didn't think there was one. I did stop by the bar for happy hour, after driving for 13 hours, I needed a break and the bartender, Krishna, was wonderful. She was friendly and helpful and was very nice to talk to.

    5
    « Great Place »

    If you are looking for a clean place to stay than this is your place. The staff was very friendly especially Kourtney who made sure that we were happy with our room when the first room did not work out. They have a restaurant attached to hotel which is nice unless you have a dog, however I was able to order the food to go. Overall very happy with the place.

    4
    « Bsull »

    I promised the staff I would write a review because our stay here was such a good experience. This place competes with some bigger name places in town and comes out a winner because the staff are so friendly and helpful. Their shuttle service is the key to making visit easier! They picked us up at the airport, to and from the train station, downtown, and even dropped us off at the rental car. Easy to walk to Old Town. Nice to have good local restaurant there. Pool warm. Rooms comfy. I'd stay again.

  • 5
    « Fantastic stay »

    This hotel was at the end of our trip and the best stay we had had the whole time we were away. We do about of traveling and are pleasantly surprised at a new found gem. Great rooms, great staff, a wonderful restaurant on site, as well as a small bar. We have recommended to many of our friends already and look forward to our next possibility to stay here.

    4
    « Wonderful service! »

    After a long trip from San Diego, CA it was great being welcomed at the Best Western Plus Rio Grande Inn :) The front desk staff was friendly and accommodating, the room was clean and the bathrooms as well. Great job housekeeping team! The next morning, we had a yummy hot breakfast and our server, Christine L. was absolutely wonderful! She was very nice and friendly :) Ask for Christine if you have breakfast at the hotel (thumbs up). Thank you Best Western Plus Rio Grande Inn!

    5
    « Professionalism- 100% »

    Great place to stay. The accommodations was perfect; everything I needed for business was available. The front desk was very professional. Service with a smile. Jonathan my waiter was exceptional, very respectful and professional. Thank you Jonathan!

    4
    « great choice for family! »

    Great location; easy walking to shops and attractions, museums - very friendly and welcoming front desk staff - nice breakfast included. Pool was lovely although full sun with very little shade in early afternoon, then no sun and only shade in late afternoon. Restaurant Serving staff, Jonathan and Christine were wonderfully cheerful and made breakfast a pleasure.

    5
    « The best Best Western! »

    Called a few hours before arriving at 11 pm - and was pleasantly surprised. Friendly front desk staff, clean comfy rooms, great bathtub, and a restful sleep. Their breakfast is wonderful and the customer service was faultless - thank you Christine L.!

    5
    « Great service »

    We visited the best western rio grande because it is walking distance from old town, a must in Albuquerque. Another plus is that the hotel offers discounted breakfast in its partner restaurant. The service in the restaurant is great. Ask for Jonathan we have had him every day and he is great.

    5
    « Great Service »

    When staying in Albuquerque, the best Western is walking distance to old town which is great and every morning you get free breakfast which must be taken advantage of ask for Jonathan to be you server he is great.

    5
    « summer vacation »

    the room was nice and clean loved the bird towel the had when you walked into your room, mini fridge is always nice to have, beds were nice and bathroom is clean, the staff was friendly and helpful, for breakfast they gave you a voucher for each person for $6 off Jonathon our waiter took good car of us

    5
    « Traveling to Indy »

    Excilent very clean room & and a great breakfast at the Rio Grande Inn Thanks to Christine l. Also left my personal king size pillow (pink pillowcase) in the room #125. Called and also sent an email. Will pick it up next week. I hope this was taken care of.

    5
    « Excellent »

    This morning's breakfast was great food, and AMAZING service. Our waitress was April, and she was perfectly efficient and friendly and the food was great. The pool and spa was fun and relaxing. The room and maid service was great and fast too.

  • 3
    « Nice and clean room - very friendly people... »

    The hotel is situated right next to "Old Town" with easy walking distance to restaurants and shops. Everyone we encountered at the hotel was professional and friendly. Especially Christine L, who served our breakfast. If travel takes us here again - we might come back.

    5
    « Awesome Staff »

    The hotel is located near Old Town and the staff was very helpful and friendly. The rooms are clean and don't have that "hotel smell". The breakfast offered a good selection of healthy choices that pleased everyone in our group.

    3
    « Just got a room! »

    We got the last room (there was a conference in town) and found the rooms clean but old. There was a great pool and hot tub which was excellent after a long drive and the bar let us take paper cups of beer out. The staff were very pleasant from the lad who drove us on the shuttle to downtown to the breakfast girls with their green and pink hair!

    5
    « Outstanding service »

    Waitress, April, at breakfast this morning was cordial, professional and efficient. Excellent overall friendly and helpful and an excellent employee. If all wait staff could be like her it would be another feather in Best Western Rio Grande Inn's cap!!

    4
    « My goto hotel in ABQ »

    The hotel is only about 1/2 mile from Old Town. Maybe not walking distance for everyone, but it is close. The freeway is very close too. The rooms are above average, the parking is free, and the restaurant in the hotel is quite good. You get a voucher for breakfast, where you get a free meal from a set menu or can pay a little extra to get something else. The service at the front desk and in the restaurant was as good as you can ask. I stay here when I visit Albuquerque.

    5
    « Very Impressed »

    Room was very spacious, comfortable and clean. I would definitely highly recommend this property to anyone staying in the Albuquerque area. The nice restaurant in the hotel was a huge bonus. Very close to everything.

    5
    « Nice Hotel for Travelers on I-40 »

    Clean, reliable, old, sometimes there are some kinks like a noisy refrigerator. The hallways are not air conditioned. The pool is outside. I love the restaurant,and the Free Shuttle that we used to go to Old Town. The restaurant gives $6 vouchers that can be used for anything for a $6 discount or for a free breakfast, they have about 6 selections for this. We usually get the Sunrise selection which is eggs, bacon or sausage, potatoes toast, juice and coffee. They have a bar area, and a Happy Hour that nobody knows about. We have stayed here many times and will stay here again.

    1
    « Bad Experience »

    My family and I were traveling home and needed to stay at a hotel for the night for rest. We've stayed at a Best Western Plus before and loved the room and experience, but this time was horrible. After 10 hours of driving through the desert, all we wanted was a nice cool room and a bed to lay in. When we got into our room, it was extremely hot and muggy. The A/C didn't work and was only blowing hot air. We called down to the desk and told them and they said they would send maintenance up right away. 20 minutes later, no one was there. We go down to the front desk and tell them, so they call maintenance again and were told the guy who was supposed to come up and look at it left and didn't tell anyone. Great. So they send another guy. He was up there for less than 5 minutes and said it was blowing cool, not cold but he couldn't do anything to fix it and couldn't guarantee that it would stay like that. Topping on the cake. They offered to give us another room, but we told them not to bother. We didn't feel safe there after seeing multiple drug users around the area being chased off by security every few minutes. Customer service at the front desk was nice, but the hotel itself was bad.

    2
    « Close to Old Town »

    We were looking for a place to stay near Old Town, had failed to make reservations elsewhere, but found a good rate at this Best Western. The check-in staff was slow and seemed disinterested; we asked for recommendations on a place to have dinner, received mostly blank stares. The room was clean, but seemed dated. If you like white noise when sleeping, the AC units here are for you - it was so loud when it kicked on and didn't seem to cool the room efficiently. Breakfast is included in the form of a $6 voucher per person for the restaurant in hotel; we didn't partake of it as we needed to get on the road, but the breakfast options were varied and cooked to order. Not sure I'd opt to stay here again - it's biggest selling point was it's proximity to Old Town, but there are other lodging options in the area.

    5
    « Great stay in Albuquerque »

    Nice, clean rooms. Staff was very very friendly. Christine L. in the restaurant was very efficient and made the breakfast experience a delight. Check in and check out (express checkout is very nice) was very easy and all the folks at the reception desk were very nice.

  • 3
    « Kinda Scary »

    Not a nice neighborhood. Not a nice facility. Check in experience was strange and strained, like I was the first person to ever stay here. This is an old property with hallways that look like a scene from a bad movie. Afternoon sun is merciless in western facing windows. Restaurant food was ok but staff was indifferent.

    5
    « Good place to rest after a long day of driving. »

    My stay was terrific. I didn't have a reservation and they gave me a quiet room and a great rate. My ONLY complaint is in the bathroom (423) the towel bars are on the wall directly in front of the commode. Upon standing, the towel bar is eye level and in the dark of night I did bump my eye on the towel bar. Otherwise, no complaints for a good nights sleep. The complimentary breakfast was wonderful and Christine L. was very accommodating and offered quick and efficient service.

    4
    « Friendly and Prompt »

    Check in was quick and all staff friendly and accommodating. Queen beds were comfortable and room was spacious for three. Breakfast staff was helpful especially Christine L. and Crystal. They helped to make our stay enjoyable.

    1
    « great breakfast »

    BW Rio Grande is super very close to 150 shops in Old Town but best pf all is the included Breakfast and the super friendly and efficient server we had! Christine L was the very best! look for her! we love this place! everyone is do friendly and helpful! we will come back

    5
    « Trip from Florida to Las Vegas »

    We stayed at the Rio Grande Best Western. By far the cleanest most comfortable night of the trip. Thank you so much to Anthony. He went above and beyond. Trey for assisting. The Albuquerque Bar and Grill inside the hotel I would highly recommend. Thank you Patricia our server. In general this was a wonderful experience on a long trip.

    4
    « Great hotel with excellent pricing »

    I travel quite a bit, and this time for vacation instead of business. I chose a hotel that I normally stay at for business because of the rewards, and Best Western didn't let me down! The room size is no different than any other, but the amenities were better. Instead of a cheap little coffee machine, they had a mini Keurig, which as fast and the coffee excellent. I received a newspaper every morning, and two days of free customized breakfast (not a buffet, full breakfast). The maid service was excellent. The only issue I had was when the fire alarm went off for a minor incident, it took quite some time to get back into our rooms and it wasn't clear what was going on because the staff didn't communicate clearly. Other than that, I'll stay there again, absolutely! And a plus - pets are allowed - and the sound rating is excellent, so I had no idea other guests even had pets in their rooms. Very nice!

    3
    « Summer vacation »

    The room was tired and old, the AC unit was very loud. Would we stay here again? Probably not!!! But we were tired that day but there are better choices in this city to spend a night for the price. Take your time and Google other choices, hope this helps, best.

    5
    « The best and a great location »

    This is the hotel that we have been stay in for the last 10-12 years while traveling to Texas. A great location for us to stop for the night. Then this is a short drive for us to get to Texas. New Mexico have a lost of things to see if you have the time to do them. We have been down on a few of our trip and enjoyed them.

    4
    « Great place, centrally located »

    We stayed here over the holiday weekend for a family event. The room size was fine. The mini Keurig was a great addition. The hotel restaurant was good and the waitstaff was wonderful. Christine L was our waitress both days for breakfast and she was just great even as we kept adding tables as more family showed up. The hotel was central to everything including the casinos, Old Town, and the Tram. Right off I40. One note, we had to clean a lot of hair up out of the shower when we first arrived which was rather unpleasant, but otherwise, the stay was great.

    4
    « Satisfied customer »

    very clean rooms, allow pets, great breakfast voucher, friendly staff, convenient location right by the airport, outdoor pool and hot tub looked nice, unfortunately didn't have time to take advantage of many of the amenities, but they also have a small work out room and in hotel restaurant and separate bar area. Reasonably priced, Southwestern motif.

  • 4
    « Great Stay »

    In town five days for family event. Nice size room with good size refrigerator and Keurig with better than average coffee. Hotel staff was courteous & friendly. Great breakfast offerings in hotel restaurant. (Did not eat other meals there because we were doing things outside the hotel.) Our waitress, Christine L was awesome. She was pleasant and courteous and handled our group of up to 12-15 family members at a time cheerfully and efficiently. Nice outdoors pool area and tables, also nice tables outside the pool area. Convenient central location to both the interstates and attractions like Old Town. St. Clair Winery is just a walk across the street for other meal options. Good stay, would stay there again.

    4
    « Great Value »

    This is the perfect hotel for an overnight visit. It was quiet, even on the night of July 4 as well as clean and friendly. The breakfast vouchers topped off the value. One thing they could work on-the fitness center could use some free weights and a little more room for floor work.

    3
    « disappointed »

    we used the restaurant because it was convienant for us but we were shocked at no prices on the menu and the cost when we were done for food that was at best just ok then we had the issue with a chemical having been set off and we had to vacate the building and sat out side for 1 hr

    5
    « Vacation »

    Excellent property ... excellent location ... easy on and off interstate ... professional staff ... wonderful housekeepers ... good restaurant. I would recommend to all travelers in New Mexico. My wife agrees with all comments.

    5
    « Comfortable, friendly place to stay »

    We stayed here for a family party. The rooms are big, clean and comfortable. The beds were not to firm, nor to soft. We had a roll away bed brought in for a third adult and it too was comfortable. The bathroom was also large and practical. The Wifi connection was strong and never dropped or slowed the connection. The only downside to the room was A\\C which was a little noisy (although this helped to cover my sisters snoring! :) ) We ate breakfast every morning in their restaurant. Christine L. was awesome. She took great care of us every time we came in. The meal was tasty and filling. We had one complaint in the bar but as soon as I mentioned it the General Manager contacted me, apologized and handled it quickly and efficiently. Overall a wonderful place to stay that I would recommend to anyone.

    4
    « Good breakfast »

    Breakfast was great def worth to stay just for that. Christine T our server was friendly and helpful! Pet friendly with doggie treats when we were greeted! Comfy beds. Gave discounts where they could. Would stay again. Recommended for whole family.

    5
    « great service »

    this Best Western had some of the best service I have experienced from their front desk where Travis took the extra time to see that my needs were met to Christine who took care of at breakfast they had a great staff

    5
    « great staff »

    the staff at this location were great Christine and Travis went ou of their way to give us great service the staff was very knowledgeable and very willing to help and I would recommond this hotel to anyone

    5
    « Great location »

    Stayed recently on a Titan tour at the Rio Grande Inn. Great location , two blocks down from the old town. Had a spare afternoon and the young receptionist (sorry forgotten her name) Helped us link up with chauffeur tour of Breaking Bad location sites. Very much appreciated. Hotel very good and enjoyed our brief stay.

    5
    « Great Place to Stay »

    Every stay has been most enjoyable with great breakfast and bar room. The location is ideal with excellent public transit always an option. Also, there is great van service to airport and AMTRAK. Free parking is available when traveling train or plane.

  • 3
    « Good location »

    Pleasant stay in this BEst western plus hotel. I chose it due to location and ratings and price and wasn't disappointed. Quiet and very good location. Near old town and handy to interstate with out noise. Starbucks right next door. Clean and quiet. Would recommend.

    3
    « Route 66 »

    Stayed for 2 nights and hotel was pleasant and is within 5 minutes walk of the old town Hotel is average and some of the areas need updating Our room was on the ground floor and we had quite a few bugs crawling around which was unpleasant The shower was horrific- we had a disability room and the shower would not stay in place kept falling out so gave up! The room was also located right next to an exit door which had people in and out of all night very noisy We stayed for breakfast and the service in the second day was quite poor and they weren't even busy!

    3
    « Check in a bit of a mess »

    This hotel is conveniently located close to the interstate and old town albuquerque. We came with high hopes. We were initially given the wrong room number and keys. Then we were given a key that did not work. Then our room was deadbolted so we still could not enter. After four trips to the main desk and 35-40 mins we finally got into our room. A little disappointing when you have been in the car all day and have limited time. Samantha was very pleasant.

    5
    « Awesome breakfast and service »

    Best Western offers a great complimentary breakfast. I had the Bandito Buritto with Christmas chile. It was delicious! April was our server and she was Fantastic! She was so friendly cheerful and professional. The restaurant was very busy but she served us quickly. She was a pleasure.

    5
    « Best stay in a long time & not pricey! »

    So nice didn't wanna leave - stayed two nights - clean, big room, all aspects of hotel impressive- good restaurant, shuttle available but not really needed if can walk several blocks - so much, so close by! Great location - would definitely stay there any time in that city! A tip - choose this over Hotel Albuquerque! Much cozier and friendly

    5
    « Outstanding customer service »

    I wanted to Thank the staff at this hotel specifically April who was my server for breakfast this morning. Not only was she very helpful and had outstanding customer service but she was quick and thorough when taking my order. Hopefully her hard work is recognized because she made my breakfast very plesant.

    5
    « Good value, very nice surroundings. »

    What a nice hotel. The staff at the desk, in housekeeping, and at the restaurant were all so pleasant and accommodating, and knowledgeable about the local area, too. I'd say this is maybe a little farther than "walking distance" from Old Town, but maybe that's just because of the heat. Very handy access to the highway, but rooms are quiet and comfortable. I'd stay here again.

    3
    « Just ok »

    I visited with my husband and 2 boys in June 2016. The staff was friendly, the pool is nice and the breakfast is better than usual as you get $6 towards the connected restaurant. My main reason for taking away 2 stars are the beds. The front desk person said they were newer but they sag horribly and have no support. I woke up early because my back hurt so much and my super fit husband said he felt stiff and sore. We always stay at BW but I wish they would get some consistency in the mattresses.

    5
    « Great »

    Great location. Wonderful place with a great price. Staff went above and beyond to be helpful as far as recommending places to go and to make sure we were comfortable. Would recommend this to everyone and will diffentily stay here again.

    4
    « Good Stay »

    Clean and quiet. Good made to order hot breakfast. Close to interstate. Friendly staff. Price is a little high. I would stay again if passing through. I did not like that they allowed pets. I like the fact that their Wi-Fi did not need a password. Room had a fresh clean smell to it, even through the carpet in the hall did not.

  • 3
    « A so so visit »

    I have stayed at better Best Western Plus properties. The rooms and bathroom are small. The bed was uncomfortable as well. You can also hear everything around you. All night we heard people and toilets flushing as if they were in our room. The rooms are not very clean. We let our 9 month crawl around the floor after being in the car all day and her knees, feet, and hands were almost black from the carpet.

    4
    « We stayed here with Road Scholar »

    Room is adequate size, 2 double beds are comfortable, bathroom clean, staff pleasant, nice location walk able to Old Town Free WIFI Free parking Nice pool area Room is quiet We could print our boarding passes

    3
    « Just Average Motel for the Price »

    We weren't sure where we'd be ending up for the night so we went with a Best Western property since I was a Rewards Member, but I checked prices online before I went in. I was quoted a price that was $30 over what I found on the BW website, which I questioned. The receptionist brought it down when I mentioned that, so I agreed because we were all tired and just wanted to eat and rest. The room was adequate and clean, but overlooked the parking lot, and there was a lot of noise from the highway. Also, after we arrived, three tour buses showed up with a lot of guests which overwhelmed both the lobby and the on-site restaurant. We ended up eating dinner at the bistro about a block away and my husband accidentally left his credit card there. We came back through Albuquerque on our way home and stopped at this BW, thinking we might stay there again for the convenience, but when I inquired I was quoted a price which was $40 over what I'd paid one week before ($145). I declined because I didn't feel that it was worth it at all. Also, the breakfast they offer must be taken in the on-site restaurant, with only 3 choices offered. It's not like most BW properties which offer unlimited items. Bottom line: this motel is nothing special; others we've encountered along the way are much nicer and a better value for the money.

    5
    « Great mountain view »

    Our room was very nice (top floor) with a great view of the Sandia Mountains. Staff in the restaurant (shout out to Christine L!) and at the front desk were friendly and accommodating. I would stay there again.

    4
    « Nice Property - Irritating Small Stuff »

    Property itself was very nice. Rooms clean and comfortable. Very nice pool area and a great patio area. This place should be rated an excellent but management has made some bad decisions. The magnetic strip keys rarely worked, and I do mean rarely. We ran into others with the same issue. We exchanged keys 3 times, with no difference. It truly was maddening. Spent a lot of time trying to get into the building and our room. Though nice about it, no one seemed too concerned. Also, thr restaurant was very poorly managed, and I'm being nice.

    4
    « Hotel in good location to old town »

    The room ,double queen was clean.Beds where comfortable . The front desk was friendly. We had Breakfast at the restaurant and our server Christine L. was friendly and efficient . Would stay here again.

    5
    « breakfast vouchers were a nice surprize! »

    the bathroom was awesome as we had a huge walk-in shower. the bed was big and comfortable with many pillows of varying softness. all the staff was great. located near the zoo, botanical gardens and the aquarium and a short walk to old town. will stay there on next trip to Albuquerque.

    4
    « Review for Christine L. »

    The breakfast was great! Hot n fresh the wait services were awesome! I account for three others that aren't to computer savvy, they were happy with all the services as well! Beds were comfy. Room was pretty clean! Rio Grande is a very casual place to stay

    4
    « Dog Friendly and Convenient »

    Friendly front desk. Dog friendly (even welcomed our fur baby with biscuits). Clean. Great location with a Starbucks right across the street and historic shops, a brewery, and more less than 5 miles away. Easy access to I-40. Attached restaurant.

    4
    « Great Food Service »

    We attended a 5 day Road Scholar program at this hotel. The room was good, not great. The bathroom was very small for the quality of room expected. Otherwise the room and facility is clean and well appointed. Wifi worked fine. There is a business center with computers and a computer in the lobby for printing boarding passes. The food was very good for buffet style. There is a restaurant attached to the hotel that provides the food and they have a skilled chef. The serving staff were excellent, especially April. They were kind, helpful, and attentive. We would stay there again.

  • 5
    « Excellent customer service »

    Jonathan and all those working on 6-4-16 started my day with great smiles and excellent service. Thank you to all of you!! I also had a great night's sleep in the rooms comfortable king sized bed, and the thing of all-- the workout room was close to my room. ????????

    4
    « Dog Friendly »

    We stayed two days while on our way to Grand Canyon. It is pet friendly and we visited with our dog. It is walking distance to the Historic District and a short walk to a wonderful hike along the Rio Grande. Would stay here again!!!

    4
    « Good Value. »

    Located just off the freeway junction but within walking distance to the old town. The hotel offers a free shuttle bus to various locations including the airport.Freindly and welcoming staff. Resturant was extremely busy and could do with a hoid vacum of the carpets....good was in small portions Rooms very clean and fully equipped. Very comfotable beds. Pool and garden are really nice....good value for money with excellent loaction for old town.

    5
    « Favorite place to stay »

    Stay here after when we visit Albuquerque. Close to friends, Old Town, and shopping. Have always had a wonderful stay, and the staff goes above and beyond to make guests feel welcome. Krishna in the restaurant was prompt, pleasant, and interacted very well with everyone, all the while with a beautiful smile

    3
    « Old Town Value »

    The positives: the restaurant, the southwestern touches to the room decor, five block walk to Old Town. The negatives: mattresses need replacing, the walls are paper-thin and Cremora instead of mini-moos. I don't know why any place serves Cremora; they shouldn't want to kill their customers! Read the ingredients and you'll never touch the stuff. If they fix those negativess, they could get an excellent out of me, since some of the other features of the hotel put them a mark above your average Best Western.

    5
    « Nice hotel with a great pool/spa & friendly staff »

    A nice hotel, that was very close to restaurants & shops. The real bonus was the pool & spa, it had a giant cover over it so even in the cold weather you could use it & think it was summer, a big bonus after a long day of driving.

    5
    « Great place in the old town ABQ »

    Just stayed one night. This was a pleasant surprise. Very near the Interstate but no road noise. Great pool, a little cold for us but nice to relax after a long day sightseeing. Breakfast included, great breakfast but took a while before they served it, we were not in a rush. Rooms are clean, well decorated, good bed. Walking distance to the old town and restaurants. We will come back if ever needed.

    4
    « Nice Stay »

    I stayed here to be close to Old Town Albuquerque. It is walking distance to the old town which has amazing shops and old historic buildings. The staff were very friendly, the rooms clean, albeit a bit dated. There is a nice pool and your room comes with a nice breakfast. Great value.

    5
    « Very Good Service in all areas »

    Our stay at the hotel was for a visit to our children and grandson who was graduating from high school. We were treated with a good room. The room was close to the exit and on the first floor, which was what we requested .The room cleaners met all of our needs. They were the house keeping team on the first floor. We were in room 116. We requested morning freedom from house keeping and they respected that wish. The room was made up and clean when we returned in the late afternoon. We found the entire hotel to be clean and inviting. Thank you for a great stay and we look forward to another visit to this location. John and Karen Harlan, Missoula, Mt.

    5
    « Great Location, Helpful Staff »

    Stayed 3 nights total. Shuttle from and to Airport was a nice plus. The breakfasts were excellent. Nice pool and hot tub, though I did not have time to enjoy. But just sitting there in the mild evenings was a pleasure. Room was quite large. Very comfortable bed. Across the street from a Starbucks. Absolutely no complaints.

  • 5
    « Good value close to Old Town »

    We arrived here following a trip south to Carlsbad and wanted to be close to Old Town Albuquerque. This hotel fit the bill nicely as Old Town is an easy walk a few blocks away. The room was clean, the bed comfortable, the staff attentive and friendly and our overall experience was good. Since we were only spending one night here, we didn't get to take advantage of the outdoor pool, but there was a nice outdoor seating area overlooking the pool which would have been a nice place to relax. We were given vouchers for free breakfast at the hotel restaurant with select menu items. This was a nice surprise because we are used to seeing basic continental breakfasts at this level of hotel. We were more than happy with our stay here.

    3
    « Fully met our requirements. »

    This hotel is about a mile from the old town and even further from the downtown area. The interstate isn't far away and the hotel is visible from the road. It has a pool, lifts to all floors and free Wi-Fi in the rooms. A free shuttle bus runs into town on the hour and takes 10 people. If you are no 11 thats just tough as they aren't flexible at all. Be aware that it is necessary to book your place at the desk. We had 10 people wanting to catch an 8.55am to train Santa Fe but rather than run the shuttle at 8.30 we were obliged to catch the 8 am shuttle and stand on the railway station for 45 minutes. Poor customer service. On return the shuttle is on demand by phoning the hotel and will make multiple trips if unable to accommodate all passengers at one go. There are a few eating places in the old town but we didn't see any supermarkets anywhere. We did not eat in the hotel. Our room was no 143 on the back of the hotel. It was quiet, a good size and had 2 dbl beds, a desk & 2 chairs, a fridge, a coffeemaker plus an iron & ironing board. There was no safe or microwave. The bathroom was fine with an OTB shower and a hairdryer. It is perfectly decent accommodation which met all our requirements. It did what it said on the tin and we would happily return.

    5
    « Wonderful Place to Stay »

    Everything about the Best Western Plus Rio Grande Inn was terrific. It appears to be a bit on the older side; but, our room was nice and it was clean. We stayed there for the seven days we were in Albuquerque. The staff was outstanding...friendly and helpful and accommodating. The breakfasts were made to order and tasted good. It was within about a half a mile of Old Town...easy walking distance for us. We will certainly stay here again on our next visit.

    4
    « Best Western Rio Grande Inn »

    Be aware that the complimentary breakfast is served in the restaurant by a waitress. You are given a menu and must tell them you want the complimentary breakfast or you will be charged for you're order less a $6 comp.

    4
    « No ADA Kit for Deaf Travelers »

    Asked for ADA kit or signal flasher but they did not have any. Otherwise, the place was nice. Clean rooms, everything in working order. Staff was friendly and helpful. but at 9:30 PM when we went to the restaurant, only a few tables we occupied and we still had to wait several minutes for a hostess to show up and lead us to a table. $113 seems a little high for this kind of place. Expected $75 - 85.

    4
    « Well worth the money »

    If you are traveling through Albuquerque, NM and need to stay.. I would put this one on top of the list.. I tell you their are some hotel chains out there that should take note of this place.. I was very pleased that I got a very restful sleep.. I usually toss and turn.. I guess my only complaint was that the AC unit fan wouldn't stay running.. I use the noise to help me sleep. Breakfast was good but not a buffet type that I am use too. You couldn't get refill on OJ.. Really and I wasn't going to pay $3.50 for a refill.. you think they were squeezing oranges back there for that price.. I did leave still being hungry but to buy anything on their menu was a little to expensive.. I would stay again though.. but I would look at the other locations as well

    5
    « Very clean, Comfy, Roomy & Affordable!! »

    This Best Western Inn sold us on the franchise! We will be staying with them again!!! Nice, helpful staff, great suite with amenities, clean, comfortable beds & pillows...even a restaurant with great & food & drinks!!! Pool was available, although we didn't avail ourselves.

    5
    « Great Best Western »

    Great place to stay on our way around four states. Supper Best Western. Friendly staff and very timely check in and out. Love your Hotels. You know what to except when you stay with Best Western, always clean and friendly

    5
    « Great Location for Old Town Visit »

    I picked this hotel because of it's proximity to Old town Albuquerque and I was not wrong. I was a little concerned since it was right off I-40 but the room I had was incredibly quiet and I didn't notice any traffic noise. The hotel was a 15 minute walk to Old town, or about a 5 minute drive. In addition, it was close to the Albuquerque BIO Park which includes the Zoo, Botanic Gardens and Aquarium. Staff was also very helpful.

    5
    « Well Run Hotel! »

    We stayed here at least 5 nights last week. The rooms were big & clean with comfortable beds. The pool & grounds were clean. The whole staff was friendly & professional. Breakfast was included & very good. We had some very good guacamole in the restaurant. We were able to easily walk to Old Town & to several good restaurants close by. Once we rented a car we were close to many places we wanted to visit.

  • 5
    « Beautiful clean hotel. Great value. »

    Stayed one night in this excellent hotel. Free, secure car parking. Reception stall were friendly and helpful. Room was enormous and very modern. Bed was comfortable. Great value for money. Also terrific restaurant attached to hotel. Would stay again. Very near midtown where everything happens in Albuquerque.

    5
    « welcoming hotel staff and met all my needs »

    I was pleasantly surprised the hotel was so clean, staff nice and bed extremely comfortable. We came in for one night stay, over 100 fellow union members! They handled everything professionally and with a smile. There was a small outdoor pool and the hot tub, which I enjoyed immensely. The food was hotel food. older decor but goes along with idea be outing in the West. the driver to/from airport Evsia and check in lady Isabelle and purple hair waitress are worth thanking! I want to thank them for taking us all in and with a smile. I have no complaints and would stay again.

    5
    « Big Hotel »

    Just off I-40 in Old Town, this hotel was grand. We stayed first floor near the lobby so I don't know of any problems of the far rooms as it is really a big hotel. I do know the staff are fun and friendly as well as efficient. The restaurant on site is delicious plus that's where you get your free chef cooked breakfast--tasty. Rooms were clean, beds comfy and good showers. Enjoyed our stay and will stay again.

    2
    « Good for one night »

    Found the place right off the I40. My room had a small window. Without lights I couldn't see very well. There's an in house restaurant and bar. I had the rib eye dinner. I had better. The best thing on the plate were the vegetables. I'd take the time to find a restaurant down town. I didn't because I had a long drive and I was tired. At least there's free breakfast from 6-11am. The staff is very courteous and friendly. Very helpful too! This place is also dog friendly.

    4
    « Older, but excellent service and vibe... »

    This was an older motel, but I thought it was very clean and well kept. Staff was kind and courteous and were able to take my voucher right off my cell phone ( previous BW would not accept unless I printed it). My room was at the end of the hall and I feared that I would have very poor internet signal. It was great though. I did order room service and was very happy with the food and how quickly it arrived. Breakfast vouchers are given and you can choose from a variety of things or order off of the menu and use the voucher as a coupon. Being diabetic it is always hard to eat from the choices most motels have, but I found one I like and they happily substituted my potatoes for a banana. Close to some nice attractions as well and right off of the interstate.

    5
    « Great moderate hotel »

    We checked in 3 days ago on our own and will stay two more days with a road scholar trip. This is a great hotel for the price because rooms are large, many tv channels, efficient airport shuttle, very clean, helpful front desk, excellent wifi, good location, good quality bedding and towels and excellent breakfast plan. We had very good service from Isabel at the front desk who helped us several times. Krishna waited on us the past three days for breakfast. We asked for her after our first day. She brought us our breakfast exactaly as we requested and did so professionally and with a smile.

    5
    « great service »

    I left an important bag in the closet. It was turned in by housekeeping and they mailed it back to me. I paid shipping charges. Rooms were clean. Close to old downtown. right off freeway so traffic noise.

    5
    « Just Right! »

    Very nice hotel. Excellent location for Old Town Albuquerque. Friendly and helpful staff. The breakfast is 'made to order' and quite good with several to choose from. To/From Airport shuttle a plus. Very clean with all the amenities. THANKS

    3
    « Solid Place to Stay »

    This was a good hotel at a good price. Service was ok. We saw many tour buses while we were there, so that could affect service. Food for breakfast was good, but sometimes slow. It's in a good location for Old Town, but that's a whole other review.

    4
    « Good place to stay »

    Best Western Plus is a good place to stay. it is convenient I-40, clean and the service very good, I have stayed there 4 times and found that it is very consistent. The only negative is the food and drink price seem to be a little a little on the high side. I will return there again. it is very convenient for the Denver/Phoenix drive. Free breakfast as well. John McCormac

  • 5
    « Great property »

    Our stays here are always fantastic. We would not stay anywhere else in Albuquerque. The location is great with direct access to the freeway. It also offers very convenient access to Albuquerque's extensive transit system. The hotel is extremely quiet with never a problem sleeping. I would recommend it from every standpoint. The dining room and bar are both a relaxing treat.

    5
    « Nice place with good prices »

    This Best Western is an awful nice place. Clean, comfortable, friendly staff, nice restaurant & bar, and very reasonable room rates. Although I didn't use it, my wife enjoyed the swimming pool. I enjoyed the complimentary breakfast.

    4
    « Stop Over in Albuguerque »

    Older facility but good place to stay. Rooms near I40 noisy but quiet on the back side. Sheer curtains but no solid curtain to cover the window. Not great with a window overlooking parking spaces. Staff was great.

    5
    « Favorite Hotel »

    I have this Hotel on speed dial. I have never had a bad experience in all five visits, and I will be Back. The Desk Personnel and the waitress confirmed this on the 10th of April and the 14thg of April when I returned.

    3
    « Reasonable hotel, not great location »

    Chose this hotel because it was in Old Town. It is within walking distance of the Old Town Plaza, but is located on a busy road, next to the I 40 highway, so lots of traffic noise outside the hotel and no nice views. The rooms were a reasonable size and clean. There were two suitcase stands, which is useful. The bathroom did not have an extractor fan and each time it steamed up the light stopped working. The outdoor swimming pool and hot tub were covered by a tent, which meant we could use them even though the weather wasn't great. However, on our second day the pools were dirty and so we didn't use them. I think it was only blossom and flies from surrounding plants which had been blown in through the fans, but the pools needed cleaning more regularly. Breakfast was included and was nice, although a limited choice of fixed options (eg cereal or muffin but not both.) There was a computer and printer available to guests and an exercise room. The photos in the corridors of local historic events were interesting, and there was some attempt at local decor in the rooms, but the hotel didn't have any real character.

    5
    « Friendly Staff »

    The room was well appointed and clean; convenient location to Old Town but the best thing was the staff. The front desk staff was friendly and helpful and answered all questions with a smile. An extra was shuttle service to the airport! Be aware they do allow dogs.

    5
    « Best Western Plus really is a PLUS! »

    Great location, friendly and helpful staff, airport shuttle, free shuttle to major points of interest. Good choice if one does not have a car and will be in the area for a few days. I was on a hiking trip with a group and was enjoyed a few days pretrip at the Best Western Plus.

    5
    « Excellent »

    What you want and more. Layout, décor, and friendly staff with extras -- welcome gift, sanitized TV remote, morning paper at the door. Clean, with thoughtful sleeping pillow options. Good breakfast included. Great stopover.

    5
    « Fabulous »

    We often try to stay in the Best Western chain. We travel from Ontario to Mexico and return in the spring. This is one of the best. The front desk staff is excellent. As a Best Western card member you receive a welcome package (water and a cookie). The rooms are lovely and there is a Keurig Coffee maker in the room. The price was also reasonable. It is very near the interstate and also near Old town Albuquerque which is also fabulous. The decorations and architecture are interesting, as well as the old pictures of the area.

    5
    « Friendly staff, helpful, close to historical areas and the interstate »

    Our room was very nice. The hotel rate was very reasonable. The location was excellent, close to Old Town and Interstate 40. although close to the historical area I am limited in the distance I can walk and one of the reasons we choose this hotel is that they provide a shuttle service to where we need to go and for return. You also receive breakfast voucher for each day of your stay. Although the menu selection for the voucher is limited the amount was adequate for us and the food was very good. All of the staff was very friendly and very helpful. Our waitress Christina L. was there each morning and the two evenings we ate dinner. She was friendly, attentive to our needs and made the dining experience very pleasant. I would highly recommend this hotel.

  • 5
    « Safe, Clean, Good Night Rest »

    Their breakfast is not the traditional BW breakfast, you have options from a small portion of their restaurant menu and if you want to order additional food than the small portions on the small section of the menu you get to choose from, you get $6.00 off your bill. The food was very good! Good service! The front desk staff was very accommodating!

    5
    « great place, great service »

    This hotel was an interesting place to stay. The service wasn't the greatest the night we stayed, but then my son left his retainers in the room when we left. I called the hotel and they had mailed them to our home, 2-day air, so that he had them a day after we got home. I was very impressed. The rooms were nice. The pool and spa were a little weird. A big balloon bubble was over the whole are I assuming for the winter, which was fine, but the hot tub bubbles were almost violently aggressive. Strange. Breakfast took a while in the morning, but the food was great.

    4
    « Very good hotel, great location »

    The hotel is just a few blocks from Old Town Albuquerque. They also have an on demand shuttle for transport to and from the airport as well as around the local area. The rooms have all the usual amenities along with free wi-if, a Keurig coffee maker and a TV with more channels than you could ever watch. The pool is "outdoors" but in the cooler months is under an inflatable dome so the pool and hot tub are warm to swin in or relax. The room rate includes a voucher for a limited but sufficiently varied and filling breakfast menu or you can apply the $6 value to any breakfast order off the regular menu or towards lunch or dinner.

    4
    « B/W Albuquerque »

    A very well run operation....This was the best Best Western I have been in for many years. The room was clean and neat, the internet worked and the breakfast was a 6$ voucher in the hotel restaurant. Way above the normal FREE breakfast fare.

    5
    « Clean, safe, honest, nicely decorated, great location! »

    We stay at the Rio Grande BW every time we come thru Albq. We have researched & stayed other hotels in the area but many do not feel secure & were not near as clean. The parking area is secure with a tall fence which is nice. For a chain hotel this is really cute! Very southwestern! Great furnishings & art. But best of all I have found the staff to be helpful & honest. We were able retrieve a camera left in the room due to the help of the desk clerk. It is a family & pet friendly hotel with a nice pool & a great location to old town, museums, zoo, ... Thank you Rio Grande BW!

    4
    « Good experience »

    Had our dog and they were very accommodating. Clean room, good service. Good location for us near Old Town and family homes. Easy access, close to I-40. Didn't get breakfast, as there was a very long line and we were there for family events. Saw a family members breakfast, we didn't have time to wait and it looked good.

    2
    « Not what I e pelted from a BW plus »

    After a long day of travel, I was hoping for a nice and relaxing place. The convenience to the highway was awesome, but the service and accommodations were nowhere near what I have seen from other Plus properties. The rooms were small and cheap looking except the marble counter in the bathroom. The elevators were cramped where the bell carts didn't even fit. This property confirmed that we won't be staying with BW anymore because they just aren't consistent in their standards.

    4
    « Staff are extremely helpful »

    Hotel is conveniently located. You can walk to Old Town. The room was clean, but the closet did not have enough hangers. The staff were friendly and helpful; they went out of their way. Our breakfast waitress, April, was especially nice.

    2
    « Pet Hotel »

    If you enjoy barking dogs and dirty toilets, this is your place. Enjoy! Also, we finally set the heater at 58 degrees to make it stop running (automatic fan) and the room was at least 72 all night long. The heater had a mind of it's own.... at least when it was running we couldn't hear the dogs barking.

    5
    « Great place for a comfortable overnight stay »

    We were on the road traveling from the Phoenix area to Cheyenne, Wy so this was a quick overnight stay. It took us longer to get there than we expected because of slowed traffic on the freeway. We were exhausted. The staff was very nice and having the option of room service for a late supper really helped.

  • 5
    « Excellent Choice for Albuquerque »

    Close location to Old Albuquerque with modern rooms and accommodations. We arrived late after a lengthy road trip and enjoyed the convenience of the restaurant where we found the food satisfying. The breakfast the next morning was better then expected.

    4
    « Great staff »

    I was recently in ABQ for a conference, looking forward to a quiet room, good nights sleep and a daily swim. Got one out of three. Quiet - Not even close. Old hotel, soiled thin carpet, really thin walls. Oddly an updated bathroom and a totally comfy bed. The pool is outdoors which seems typical in Albuquerque even in the larger establishments. This one has an inflated dome which should make it accessible all year except no one turns on any heat so you have a nice, big pool, a dome and cold water. Morning breakfast was fine (and free) but honestly the best thing about the Best Western Rio Grande is the staff. So helpful and friendly, always delightful. Whether you are talking about the restaurant staff, front desk, housekeeping - all are just top notch. PS - the wifi is great! And free!

    5
    « A Great Night for a Great Price »

    We spent two night in Albuquerque at the Best Western Plus. It was close to old town and several restaurants. We loved the motel so much that we stayed an extra night and went on a hike to see the petroglyphs. We will definitely stay at this Best Western on our next trip to CA.

    5
    « Road Trip across the U.S. »

    I wouldn't hesitate to recommend this hotel. Great staff, everything spotlessly clean, updated with good Southwest decor, great comfort and ambiance, quiet, comfortable beds, good restaurant. Traveling cross country with a small dog sometimes ends up in dirty, low class accommodations. This pet friendly hotel was so inviting and comfortable. Will definitely be back and will stay longer. Good value!

    4
    « Married couple »

    I love this hotel and it's proximity to Old Town Albuquerque. The rooms are comfortable and clean. You get a $6 voucher for breakfast and there are several choices for this amount. Or you can pick something else and apply the $6 credit.

    5
    « Hotel easy to locate and good free parking. »

    Rooms and entire property very clean. They staff was very accommodating to adjust our meal voucher to a take out meal. Only complaint was they carry coffee creamers full of chemicals rather than flavored NON-GMO creamer with real ingredients.

    4
    « Nice Hotel »

    is a very nice hotel, the rooms are nice and clean also is very comfortable, the staff is amazing, they are always there to help, the hotel is 15 minutes from the airport and is very close to the old town, is walking distance. the food is good, as well the breakfast

    4
    « Nice stay »

    We had a comfortable stay at the Best Western Plus Rio Grande. Easy to find, just off the interstate, and just down the road from beautiful Old Town Albuquerque. The rooms have a warm, southwestern decor and were very clean. Free, convenient parking. Rather than the standard continental breakfast, guests receive vouchers for breakfast or other menu items in the hotel restaurant, and we had a nice hearty breakfast to start our day. The hotel is very pet friendly as well, with a number of designated "pet" rooms for those traveling with dogs. My only complaint is that the bedding was terrible - threadbare sheets that sorely need to be replaced. Other than that, I was pleased with this hotel and would stay here again.

    5
    « Excellent »

    I was pleasantly surprised by the service, restaurant and room. Definitely will stay there again. All the staff was great and went the extra mile. Our waitress krishna was great. Within walking distance of Olde tow. Must see the old covenant and church. Loved shopping and visiting with the native Americans who make their own jewelry and sell on the sidewalks of Olde town. .

    5
    « Great time »

    My room was clean and the hotel was super nice! Close to the airport, and in a nice part of town. Breakfast was great too. The room came with a free breakfast voucher which I was exited about. Krishna, our server, was very helpful!

  • 5
    « Excellent BW »

    This is one of the nicest BWs we have stayed at. We arrived quite early (1:15) but the Frond Desk was able to accommodate us and our request for a ground floor room. Having a restaurant in the hotel is a definite plus! Good place, great service! We will definitely stay here again.

    5
    « Excellent and spotlessly clean »

    From start to finish this was an enjoyable stay. Front desk ladies were exceptionally nice and welcoming. We got to our room, opened the door and stood in awe at how clean it was. Bathroom was spotless, beds comfortable and air condition blowing cold. As we were leaving I took note of how clean the hallways and baseboards are. I've stayed at 5 star hotels that weren't this clean. They give you a voucher for cooked to order breakfast and offer free shuttle to Old Towne. Great job Best Western. We'll stay here again while in Albuquerque.

    5
    « Great hotel at decent price »

    My wife and I have ben staying at this hotel for the last ten months or so. The options they have for breakfast is a good one; you do not have a breakfast buffet, but they give you a voucher that allows you to order breakfast at their restaurant. During our last stay, two people stood out to us and made our breakfast experience enjoyable: John and April from the restaurant. When you visit there next time, ask for John to take care of you, or April. Both are great people. They are caring, very professional, and lovable

    4
    « Clean and convenient location »

    Spent two nights and were pleased with the service and the location. Being close to the highway, there was traffic noise with the window open, but we expected that might be a possibility when we selected this location. If we are through this way again, we might try a room on the west side to see if it's quieter. Ceilings are low, but again, expected that as it is not a brand new building. The rooms have been recently remodeled so everything was updated and very comfortable - especially the bed. Staff was friendly and courteous. Overall, we enjoyed the room and our stay. It was only a 10-minute walk to Old Town and there was a winery and restaurant with good food less than a block away.

    3
    « Average room, terrible restaurant »

    The room was good, a little on the small side. The location was very secure. We went to the restaurant for breakfast and it was terrible. The service was slow and impolite. The food tasted like it was pulled from a freezer and microwaved.

    4
    « Nice stay in Albuquerque »

    Nice location, close to Old Town Albuquerque and just off I-40. Helpful staff, decent restaurant, good parking. Overall very good value. Would stay there again. Experienced a bad odor in the room because of spoiled milk left in the room's refrigerator, but the housekeeping staff took care of the problem promptly when asked.

    5
    « Great place to stay! »

    We stayed at the hotel for 3 nights. It was clean and very friendly. We had Krishra for a waitress for 3 mornings and she was great and remembered each day. The staff was super helpful. This was my first visit to Albuquerque and I found it extremely enjoyable.

    5
    « One of our favorite ever Best Westerns »

    We stay regularly at Best Westerns and found this one to be one of the best ever. It was just a little more than some in other areas, but the proximity to interstate and major attractions along with addition of a full restaurant and full breakfast made this worth that little extra. All staff was especially friendly, and facility was comfortable and very clean.

    5
    « Nice rest after long drive »

    Long drive across country, felt very welcoming and comfortable. Breakfast with service and choices was excellent. All of staff were very friendly and helpful. Will definitely stay again. Right off interstate. Easy off, easy on.

    5
    « Clean, comfortable and friendly »

    Room was comfortable and clean. Was in the mood for just grilled chicken breast and room service abliged. Husband's blt was tasty and the food was prompt. Your stay includes a voucher for $6 worth of food each (at least for two people) for breakfast or towards a dinner at the hotel restaurant. The breakfast options were varied and food was tasty. Prompt service (despite a large group of kids being present). Room itself was quiet and temperature was comfortable. We got in late at night and were somewhat concerned with security of our car being that it is off the highway in an unfamiliar locale. The front desk confirmed the lot is patrolled and the gates locked except the front. Checkout was easy. We would definitely stay here again.

  • 5
    « PassingThru Albuquerque »

    Found the Best Western right next to IH40 downtown, near Historic District. Rooms reasonably priced, easy to access, plenty of parking, restaurant right in the motel, room was clean and, bed was comfortable. Good value for the money. Room came with $6.00 voucher for breakfast to use in the restaurant.

    5
    « Awesome beds »

    Great hotel, clean, friendly, and super comfortable beds! The provided a crib for our baby, and had it in the room by the time we made it to our room. The front desk called a few minutes after we checked in to make sure everything was okay in the room.

    5
    « Discovery of Old Town Albuquerque »

    While driving across USA we planned to tour Old Town Albuquerque and near by sites. We Stayed at Rio Grande Best Western Inn. What a wonderful fined in the Rio. It served us well for proximity to the sites in Old Town. Miss April, our restaurant Breakfast Server, was very pleasant and informative about area things to do, in particular the aerial Tram up Sandia mt. and the Pueblo Cultural Center. Ricardo, Housekeeping was very courteous and helpful in retrieving our Ipad Power cord and mailing to us. All in all it was a great stay and we highly recommend it. Denis & Kathy Pittsburgh PA

    5
    « lovely location, and great service »

    They are a great place to stay with a dog, close to nice parks and the river trail. I enjoy SW decor. The staff is helpful and fun. Housekeeping brought me an extra blanket, and Bella got dog treats. Breakfasts in the restaurant were good, varied, and the service was wonderful.I always feel comfortable here,even when traveling alone and I meet interesting people.April is fun in the restaurant and my room has always been perfect.

    4
    « We like Rio Grande Inn »

    We stay here every year on our way to Arizona. This is a nice motel with attached restaurant. Very convenient access from I40. It is also close to Old Albuquerque and we have walked to old town many times. The staff is friendly and helpful.

    5
    « Exceptional service »

    Can't say enough good things about this hotel. The service was great, the internet was great, area is perfect. Really enjoyed staying here! I made a mistake making my reservation and they immediately corrected it for me without question. They also gave us a little goody bag for being rewards members. Appreciated that too!

    4
    « A Google place to stay »

    A lot of positives with this Inn. It is a renovated hotel with a Southwestern motif. Rooms are good sized, with excellent linens and toiletries. Mattress and pillows are soft. The Inn has an attached restaurant. While the dinner menu isn't extensive, it should serve 98% and it's convenient. Guests receive a $6 voucher for the morning breakfast, which is served restaurant style rather than the more common buffet. Housekeeping was excellent. Being right off the interstate, there is some road noise in the rooms. It's a fine place.

    3
    « Freeway close... »

    Right off the I-40 BUT it's located BELOW the level of the freeway. That means MUCH less road noise, yet VERY easy off and on the I-40. The front desk was very nice upon check-in and out BUT breakfast was the surprise. Five choices are included (others for an addition charge) and some of them are cooked to order breakfasts!!! Yea!!

    4
    « It's nice »

    This is an ok hotel. It does need an entrance sign for travelers to see where to drive in. It is very close to the under pass and easy to miss. The food in the restaurant was fine, out waitress was awesome. I'm not fond of leaving the truck and trailer so far from the room, but it was fine, secure and safe. Hot shower, coupon for breakfast with limited menu in that promotion but overall clean and had no issues.

    5
    « Oustanding hotel staff, especially Jonathan »

    I was participating in a Road Scholar educational program; nearly all meals were included at the hotel. Our particular server, Jonathan, was amazing! In addition, Isabel, who picked me up with the shuttle at the airport and also worked the front desk was extremely friendly and helpful. Highest kudos to the entire staff, including housekeeping.

  • 5
    « Wonderful »

    We stayed here twice durning our trip. The hostess was awesome, the breakfast was great. Our rooms were very comfortable, clean, and tidy. Very relaxing after driving 14 hours. We will return in a year.

    4
    « Vacation »

    Traveling out west and this was one of our favorite towns. Wish we could have stayed there longer and would love to come back there again sometime. We really enjoyed the shops and meet a real nice art gallery dealer and his wife. Also went to the downtown market. Went to the train depot also.

    5
    « Friendly and Clean and Convenient »

    I was here for a week of Road Scholar plus five extra days. The hotel is beautifully decorated in a subtle New Mexico style. Ricardo, the housekeeping manager greets guests that he sees in the corridors and asks how the cleaners are doing. The answer is that they are excellent. Jonathan, the waiter who helped Road Scholars, remembered all our preferences and was always very friendly. The people who drive the van to and from the airport, train station etc are also very pleasant and efficient. I'd recommend it to anyone.

    5
    « nice Place »

    enjoyed our stay here. clean and comfortable. i will look to booking here again in the future. bed was amazing didn't want to get up in the morning. breakfast wasn't great other then that overall good place

    3
    « First New Mexico Trip »

    Hotel is very nice. Staff upon arriving were very friendly. Last day at the restaurant for breakfast was not very good. The young lady that took care of us was unfriendly and handled the payment in an odd way.

    5
    « just a good place to stay »

    I was traveling back home and decided to stop.I was checked in by a very able employee. The room was very nice. and had every basic thing everything a hotel should have and just a little more. The restaurant was good and in the morning offered a discount breakfast. I will stay there again if traveling that way again

    1
    « Not a happy place »

    Traveling from California,I'm tired and ready to lay down in a nice quiet clean smelling comfortable bed with nice pillows. I received the opposite of that at this place . Room was up an old looking elevator and had to walk down this long hall to get to a room that had a air leak in window seal where you could hear everything going on outside.the pillows were down right nasty,flat feather pillows that had a old very used smell. The bed was uncomfortable and I'm not happy about this place . I informed mgr of my stay and was given I'm sorry but no refund . 2nd worse B.W. I've stayed in.

    5
    « We love this hotel! »

    Best Western Rio Grande has a southwestern decor. There is a running trail behind the hotel, and it's an easy walk to Old Town and the museums. There's a restaurant in the building, but it's also across from Starbucks and an excellent restaurant and winery. We have changed trip dates if the hotel wasn't available. Really!

    4
    « Stay here if you want satisfaction with the overnight stay! »

    Great place to stay. We would stay there again in a heart beat. Were traveling to Sedona AZ and were pleased with all five Best Western's we stayed at on our trip. My husband and I look only at Best Western hotels and on this trip with the points system were able to receive one night free - a $100 plus hotel. All of the hotels were clean and we had everything we needed including an extra blanket for the night.

    5
    « Great Service »

    My husband and I needed to book a room last minute and we found the best western plus, customer service was amazing. Our room was very clean and cozy. Will definitely be staying here on future visits.

  • 4
    « Passing through »

    We stayed here 1 night, ate in the lounge and restaurant and was served both times by Krishna. Initially, she seemed impatient and unfriendly. Perhaps when I shared I used to work in a hotel lounge as a server she loosened up and her attitude changed like that. Overall this is a average to above average place to stay off I-40 in ABQ. No frills, but not a dump.

    3
    « Average Experience »

    We stayed twice in this hotel - pet policy is twice what other Best Western Plus hotels charged us. Room carpet had a very slight pet smell so same room must be used a lot. Second floor room not convenient when taking our pet outside. Had to use elevator. We also prefer continental style breakfast which hotel does not offer.

    2
    « Needs an smoke remodel »

    This is an old hotel that has had some superficial remodeling, especially in the public areas. The hallways and the rooms still smell of tobacco smoke. I had asked for a room in a section of the hotel that had never allowed smoking. My hallway and the room smelled like the smokers had just vacated. Every staff member I spoke with was courteous and tried to be helpful, but there's just so much customer service you can do when the solution is something no one can provide. It's a shame because this is a great location and they gave done such a terrific job on customer service.

    5
    « Lovely place to stay! »

    The overall look of the place was great! All attendants were friendly and willing to go the extra mile to accommodate us. Comfortable beds and clean rooms. Would definitely stay here again! We ate breakfast at the restaurant on site, and had Krishna as a waitress. Fun to chat with, and got our food out quickly. Great gal.

    4
    « Free breakfast, clean room, bed comfy »

    Title says it all. Christina was fabulous in the restaurant. By day 2 she had my order down for the free breakfast. I thought the breakfast room was understaffed, but the service was polite and earnest, the servers were working very hard. I wasn't upset, I figured smaller town, on the freeway, they were probably only busy at breakfast.

    5
    « Great South Western atmosphere, perfect location, affordable and clean! »

    If you're heading to Albuquerque, stay here. You can't beat the quality of the rooms, free REAL breakfast made to order, great ambiance, perfect location right by Old Town and the freeway for getaways, quiet, spotless, and the price is unheard of for this kind of quality. I'm a world traveler and have seen a wide range of accommodations. This 3 star hotel can't be beat for the price. While enjoying your breakfast, be sure to say hello to Jonathan and April in the restaurant. They are first class servers. Service by the entire staff is what you'd expect at a 4 or 5 star hotel, not a 3 star, so it was a LOVELY bonus. Thank you!

    2
    « HVAC not up to date »

    Until they get the HVAC working properly I would not recommend this Hotel. The location is very good, practically in Old Town and near a Wine Bistro. Its very convenient going East but not so much going East on I-40.

    4
    « Wonderful staff!! »

    Room was very clean with special touches like a little bird made from 2 wash clothes. Room and bathroom looked newly remodeled and very nice. Every staff member we encountered we very pleasant and friendly. Restaurant had a good Mexican dinner menu and food was pretty good. They even give you a $5 food voucher for each person in party that can be used for dinner or breakfast, which was a nice bonus!

    5
    « Personal »

    This was a very clean hotel with excellent staff. There is a restaurant on the site and also a bar. Once you check in you do not need to drive anymore for the night. We found everyone very friendly and the best breakfast we have been offered in a motel that I can remember. You get your choice of at least 6 breakfasts and they are hot, cooked to order and served in a very friendly way.

    5
    « Great value »

    Great place to stay....best value Best Western driving thru California, Arizona and N. Mexico ...very comfortable and great breakfast in attached restaurant....will stay here again....oh...and the gas prices are shockingly low compared to Calif. Happy Trails !

  • 5
    « Hidden gem »

    arrived around 8 pm, kids and adults hungry. we had hoped to eat at the tramway, only to find out that the restaurant at the tramway was already closing. no reservations at any hotel--needed room to accommodate 2 adults, 2 cranky kids. greeted so warmly by hotel staff. restaurants nearby were closing soon so they recommended take-out /deliver pizza. happened along hotel by chance. great find! room comfortable, spacious and very clean. nicely decorated in southwestern-latin american motifs. hotel staff bent over backwards to make sure we were comfortable. next morning, free breakfast at hotel restaurant--delicious. we left albuquerque refreshed and ready for the long drive to houston, tx. how wonderful to find this Best Western hotel that places the comfort of their visitors as top priority. don't miss this hidden gem in albuquerque!

    5
    « Excellent value »

    Very good value for the price. I especially liked the breakfast because it was a voucher instead of just a tired old steam table, and There is a section on the menu that tells you what you can submit your voucher for as complete payment. Location was okay, I would imagine that depends on where you want to go. Very clean and the beds were excellent.

    5
    « Best Western Old Towne Albuquerque »

    Excellent hotel accommodations. Friendly and efficient staff, front desk personnel and restaurant staff. Free breakfast with great menu selections Clean and comfortable room. Easy walk to Old Towne Albuquerque. Easy access to I-40.

    5
    « A very nice property just three blocks from Old Town »

    This was a very clean property, room was spacious and well-equipped. The shuttle service to and from the airport was a great convenience. A special compliment to Rachel (who was on the front desk and also drove the shuttle) who was polite, cheerful and all-around very helpful. Hats off to this property and all the staff; I would definitely stay there again next time in Albuquerque.

    5
    « Great Place to stay »

    This was the best hotel on our trip and the least expensive. Breakfast is made to order and it was like my mother used to make. PERFECT!!!! We called the Hampton Inn and Holiday Inn Express for rates and both were higher priced and not very friendly. The employees here were friendly and the rates were lower. The other selling point was the restaurant and lounge in the hotel. When you are traveling, the last thing you want to do is to have to look for dinner and drinks.

    4
    « Convenient and friendly »

    My wife and I recently spent four nights here and were pleasantly surprised by the facility and the restaurant. The location is easy to find and in close proximity to Old Town. The free shuttle to and from the Albuquerque Airport was another nice feature. The room was nicely decorated, clean and comfortable and the public areas were well kept as well. We would stay here again if and when we return to Albuquerque.

    4
    « Nice room, and pleasently surprised by the manager »

    Something happened on my reservation and I was a day late. When I checked in the desk clerk said that I had probably been charged as a no show. I checked in and stayed anyway. I called customer service explained what I perceived happened. They checked with the hotel to see is they could reverse the charge, but advised me to speak to the manager the next morning. I did and she could not have been nicer. I will stay there again in October and book two rooms. They were that nice. Room quality was very good as well. They have a restaurant that is a three, but good if you do not want to step away from the hotel.

    5
    « Our hotel of choice in Albuquerque »

    The Rio Grance Inn offers a nice place to stay, a nice place to eat, and a convenient location for walking to Old Town, the Albuquerque Art Museum, The Albuquerque Natural History Museum. Their shuttle service offers free transportation to Old Town, ABQ Sunport, and the Rail Rider depot for train service to Santa Fe and a dozen other stops between Albuquerque and Santa Fe.

    5
    « ABQ in January »

    Visiting with five adult family members for milemarker birthday. The staff was friendly and helpful. Great old town location, nice little café and bar on premises, free shuttle transportation to and from airport and old town. Indoor pool and hot tub were an added pleasure. Nice rooms, pleasant décor.

    5
    « Clean Rooms and Great Restaurant »

    We stayed here for a New Year's Eve dance and loved every minute of it. The rooms were clean and the best smelled so clean and fresh, we were thoroughly impressed. The New Year's Eve Special dinner in the restaurant was excellent. The breakfast was good. The New Year's Eve dance was great; Caleb Crump. If he does another party there, we'll definitely attend.

  • 5
    « Best Western Plus Rio Grande »

    We stayed at the hotel one evening only prior to flying home. The hotel was easily accessible from interstate highway 40 and located a mere twelve minutes' walk from Old Town. It was very clean and well lit. The hotel restaurant provided a good breakfast and later was very accommodating in seating us for our lunch leftovers from dinner in Old Town the previous evening (John). The desk personnel were helpful and friendly (Angela).

    5
    « 2 night stay »

    My husband and I decided to spend a few days in Albuquerque, I chose this place because of the acceptance of dogs. They where pet friendly staff and we felt welcome. Decent room and price this made taking mini vacations easy with just a short drive.

    4
    « Best Western Rio Grande »

    My family and I spent a four days at the BWRG. It was a good stay overall. This was during the winter storm that shut down Highway 40. I loved that the hotel offered breakfast vouchers to each of my family members, this means you can have a free breakfast. Most hotels just have cold breakfast options but BWRG has egg/bacon/hashbrown on the house! Also, one day when it was very busy there was only one staff person covering breakfast, Christina did fantastic covering the whole restaurant alone and had a good attitude even thought I was asking her to hurry!!!

    4
    « Excellent hotel »

    We stayed at the Best Western Plus in Albuquerque and found it to be better than anticipated. Exceptionally clean and the staff was very nice! Great place to stay with your pet. The adjoining restaurant was clean and the food was quite good. I would stay there again in a heartbeat!

    4
    « Wonderful family reunion spot »

    Wonderful ambiance starting in lobby with Christmas decorations. Fantastic location within walking distance from Old Town. Great place to meet for family reunion. Wonderful hot breakfast with $5 vouchers for made to order breakfast with many options . Great service, but restaurant was crowded in the morning and understaffed. Overall staff were extremely friendly and helpful. With great price would return again !

    4
    « Holiday travel »

    This hotel is a little older but very clean. I always worry about bedbugs and I always check the bedbug registry before booking. Upon entering any hotel room I check beds and furniture for them also. I was concerned about previous older reports so I contacted BW corp. and was assured there were no issues. The room was clean and precautions were taken by the hotel to prevent bedbugs. I am very happy with my stay and if I ever go that way again I will definitely stay again.

    5
    « Wonderful Experience »

    Great customer service. The room was clean, beds were wonderfully comfortable. My only problem was the noise level of the heating unit. I loved the Christmas decor inside and out it was appropriate to the area.

    5
    « Great motel = great nights sleep »

    This motel has not cut back in service because of economics. It shows in the appearance of the establishment and the willingness of staff to be helpful and friendly. I would recommend this motel to anyone traveling in the area.

    5
    « Very nice hotel »

    We've stayed at several BWs on our trips and I think this one is the nicest. The rooms are spacious and clean. I'm not sure if all the rooms have this but we had a little ante/sitting area with a TV and sofa which was great for ordering in food and relaxing. If you're staying in Albequeque this is a great place to stay.

    5
    « Exactly what we wanted »

    A lovely ambience to the lobby, and all the rooms were all nicely decorated (though I was told that a remodel was in the offing). Bath had great shower and good soaps, fluffy large towels. Breakfast was a bargain - they give you a $5 ticket which covers a hot, made-to-order meal - and everyone gave service with a smile. We'll stay again! Very close to historic Old Town and a bargain for the price.

  • 4
    « If you can enter it from the road! »

    This is an older hotel, located within a short walking distance of Albuquerque's Old Town. Entering it from Interstate 40 is perilous and difficult, but if you manage to leave the freeway at the right exit, you still must watch for the entrance from the Rio Grande Boulevard! You can easily miss it since it is right past the freeway exit. Then you need to go on South and make a roudabout turn wherever you can and try to enter the property from the This is an older property, though well cared for. It is right next to Albuquerque's Old City If you manage to exit Interstate 40 at the right exit, (there is a convoluted number of lanes and freeways which converge along this road, and several lanes are "must exit" ones. Then, when you enter Rio Grande Boulevard (going South), you may miss hotel entrance since it is immediately past the Interstate exit. If that happens to you, go on and try to make a roundabout move and enter it that way. The entrance is convoluted, but go on around the property and you'll eventually find yourself in front of the lobby. You will be welcome there by efficient and courteous young staff who are very helpful in directing you to the parking and breakfast/restaurant area. The room was comfortable, though it had lots of dust in the corners and under the armchair. Ask for a room far away from the Interstate which looms to the North of the hotel. Do not use the cart to lug your stuff to your room - it hardly fits in the elevator and you may find yourself stack in the entrance to it. The staff are courteous and helpful. Breakfast is ample and one needs not order from the expanded menu, beyond the $5.00 free offerings. Actually, beware: the portions are humongous! Internet is fine and so are other amenities, including excellent shower. The price could be less in view of all the above.

    5
    « Recent December stay »

    Excellent. Guests for over 15 years. Clean, comfortable with easy access to all parts of ABQ and beyond. During the summer months the pool is great. Kept clean. Highly recommend to friends. Staff is never too busy to help.

    5
    « Best memories »

    This place is very welcoming !!! Friendly!!!! Clean!!!!! We stayed for two nights as we were there for the U.S. junior Olympic nationals. Breakfast was good and they provided a .5.00 free breakfast . We asked for extra towels and they provided we no questions. Instead paying for 8 sodas for 2 50 on the machine. They let me purchase two pictures instead.

    4
    « pleasent stay »

    Great place to stay, we had a dog,so nice they only charge 10 pet fee. Enjoyed breakfast with was included base price. Would stay here again. Would of preferred buffet type breakfast rather then sit down restaurant. Was close to freeway..

    4
    « Clean, comfortable, convenient »

    We spent a couple of nights here and liked the convenience of it, and liked the breakfast. There is a wine bar/restaurant very close by which was good, and it is within walking distance of old town restaurants as well. This is a very good Best Western.

    5
    « Best hotel stay on oour trip »

    A great surprise to find such a nice place that also accommodated a dog. Most "dog-friendly" places seem to be not so "people-friendly" - but this one was outstanding in every way - accommodation, availability of services, professionalism of staff, personal attention where appropriate.

    5
    « Nice hotel near Old Town Albuquerque »

    This hotel is right off the I-40 freeway exit ramp and is on the edge of the Old Town area near several great southwestern style restaurants. Convenient, comfortable, cozy, cute, and good quality at a decent price.

    4
    « Passing through »

    Nice place to stay. Was greeted even at 1 am by Tony with a smile. We stayed here coming and going from our Family Thanksgiving. Breakfast was included and good. Nice place with dogs. Did not hear other dogs if there where any. Would stay here again.

    4
    « wonderful...except for availability of airport shuttle »

    Room and food was jsut fine. The people genuine and customer oriented. But if you have a flight before 830am or arriving after 930 pm you'll have to get a taxi Ub__ worked great...just $16. Starbucks just 100 yards away. They give a $5 voucher towards breakfast?? And what can you get for $5 in the restaurant. It ought to be $10. Walking distance to Old Town.

    5
    « Very nice property, New Mexico Charm! »

    Delightful hotel. Nice cook-to-order breakfast in the full service restaurant. The stay includes a $5 voucher for the restaurant which covers half a dozen options for breakfast or can be used to apply $5 to a restaurant bill for a larger breakfast, lunch, or dinner, or even in the bar! Far better than the typical continental breakfast. Our server was Christine, who delivered a tasty breakfast along with a cheerful atmosphere. The hotel is much more than clean and acceptable, it has a charm that fits with a New Mexico theme. The hotel staff is attentive and available.

  • 4
    « Great place to stay for one or more nights »

    We have used this motel twice. Both times there staff were friendly and attentive. The restaurant food is good although the staffing was a bit scant one morning for breakfast. The motel is within walking distance of Old Town.

    5
    « AAA+++ »

    I have stayed at other Albuquerque hotel properties. None can compare with the Rio Grande Inn. The staff here at the BW never fail to be happy to help, kind & concerned with my arrangements or travel.

    4
    « Clean, spacious, updated. In the middle of nowhere... »

    I suddenly needed a hotel room at 11pm on a Friday night the day after Thanksgiving. I looked online and called around. I wanted some place quiet with a mini fridge. Luckily I had access to a car, so location was not top priority. I called this place and the front desk guy was very mellow. Said the place was very empty. He answered my questions and was generally helpful. Based on the included mini fridge, AAA price ($79 for queen), and empty factor, I went here. Checked in at 11:45 p.m. It was dead. I wanted ice cream, but there was no 24 hour groceries nearby. In fact, there was nothing nearby but a gas station convenience store and the freeway. FYI- The convenience store does NOT have ice cream!! Parking is oddly inconvenient. The entrance to the rooms is on the NE side of the property, but parking is on the SW and SE side of property behind the swimming pool. Though there may be another entrance to the building on the SW side- I'm not sure. It's not that far, but walking alone through a parking lot in ABQ at midnight with all my stuff is a little unnerving. I say that based on my years of living in ABQ. It's a creepy place where unexpectedly creepy things happen. However, the desk guy did offer to have security escort me, which I declined. ROOM: the room was a pleasant surprise. It was clean, fairly spacious and everything looked to be in good shape and fairly new. The bathroom was very clean, and everything worked. AND the window opened! I have asthma that is often triggered by cleaning products and other chemical stuff, of which there is usually alot in hotels, so the ability to open the window is a huge plus. The heater worked great. The only odd thing there is that if you turned the heat down, it wouldn't just shut off, it would start blowing out cool air to bring down temp. That seemed kind of dumb. The room was very quiet. I was located on the 4th floor at the very end of the SE side. Considering there was only a parking lot between the room and Rio Grande Blvd, and the freeway is right next door, it was surprisingly quiet. I was above the swimming pool, though, so I imagine that it would be noisy in the summer. Bed was comfortable BUT the pillows are way too big!! Hurt my neck. Please get some flatter pillows!! Oh, check-out is noon! That was a first. And they graciously provided late check out til 1pm. At check-in I received a coupon for $5 towards a breakfast at the on location restaurant. The menu includes several $5 options that are totally covered by the coupon. And the restaurant serves b'fast til 11am. That was a bonus for a late sleeper! I went to the empty restaurant, where there was some kind of drama with one of the servers and the only other customers in the place. But I had no real issue. They let me special order a $5 b'fast that included yogurt, fresh fruit and raw oats. Not a bad deal! Coffee sucked, but that was no surprise. They had an in room coffee maker, so you could just bring your own coffee if you care. All in all, this place was way better than I expected. It would be great if closer to amenities, but if I were traveling by car and needed a place for the night, I would be very happy to stay here. In fact, if I go back to ABQ anytime in the near future and have access to a car, I may stay here again. The room was SO much better than the Doubletree downtown. Cheaper, larger, airier, more modern and much, much cleaner. All in all, it was a very pleasant room. A relief and haven from the holiday drama I was fleeing!

    5
    « Excellent Thanksgiving Stay!! »

    We got a great deal on this hotel through priceline. My husband and I stayed here while our kids stayed with my in laws in Rio rancho. However, we needed to stay one extra night and have the kids with us because Texas had an ice storm and we couldn't get home until the next day. The guest services people were all so fantastic! They gave us a great price for one night and we got a new room (our other room had one Queen and our new room had 2). Both rooms were clean and very quiet! Thank you so much for a great holiday stay! We WILL be back!

    4
    « Quick Stop »

    A clean overnight stay. Breakfast was good in the morning, the only drawback was that it took a while for us to get our water so we felt a little ignored. The food was good as well. The pool and hot tub were a nice addition to a day on the road. Room was clean as was the bathroom.

    5
    « Excellent Hotel »

    This hotel is a cut above the average hotel you will find along the Interstate. If you travel in the Albuquerque area this hotel is definitely recommended, close to shopping and restaurants. Very close attention to details; the décor is excellent.

    5
    « Clean and convenient »

    I had to make last min arrangements online and over the phone for family from WI, Dee was extremely helpful and friendly over the phone and answering any necessary questions I had to accommodate for family without my presence

    4
    « Really Nice! »

    We liked this clean, updated, colorful hotel so much that we stayed an extra night. The room was big and spotless. Plenty of hot water (a treat in the desert areas) and easy access to both I-25 and I-40. The city is at about 5,500 feet, which gives travelers a chance to begin acclimation to the height. Drink plenty of water and eat small, salty snacks often so you can enjoy the brilliant sunshine and lovely views.

    5
    « Friendly staff and clean room »

    Driving through from Virginia to Arizona we stopped here for the night. We were travelling with one small dog. Check in was easy they found a 1st floor room close to an exit so we could walk our dog easily. Hotel is located next to Old Town so we were able to walk to dinner at Monroe's! Easy access off interstate also. Wonderful hot shower. Voucher for breakfast acctually covered a nice hot meal in the restaurant. It was nice to be waited on instead of Buffett. I left a library book in my room. called found staff, Lonnie, very helpful called me right back found book and will have housekeeping mail it to me.

    4
    « Very nice and friendly staff, good room »

    I stayed here when my convention hotel had no rooms. The room was clean and the bed was comfortable enough. The hotel offers a shuttle from the airport, so call ahead (it has limited hours). The hotel's driver was much more friendly than the taxi driver for the early morning trip back to the airport. The staff are really friendly and go above and beyond to be of service.

  • 4
    « "Why Do We Keep Returning?" »

    We travel from Las Cruces, NM to Albuquerque, NM often and continually stay at Rio Grande Inn. An excellent Best Western because of location to 'Old-Town' which has many shops, art galleries and restaurants. A new feature of establishment, which was not available when we were there last, are 'food vouchers' which can be used to defray the cost of meals for those staying overnight. Staff friendly, professional and helpful. Rooms clean and neat. Restaurant has excellent food.

    5
    « Friendly staff, comfortable room »

    The staff member who checked us in could not have been more pleasant. She seemed to genuinely care about our stay. The room was clean and comfortable and the hotel is in a convenient location. I would definitely recommend this hotel.

    5
    « Convenient Location in Albuquerque »

    We have stayed here several times on trips to Arizona. The rooms are clean and quite large. We enjoy staying here because we can eat dinner and breakfast at the on-site restaurant. After a day of travel we appreciate the convenience. The rates are also reasonable.

    5
    « Our Go To Place in ABQ »

    We'd stayed here before three or four times. This visit was necessary because our flight from Albuquerque had to be moved to the next day so I was very grateful that there was an available room at a really good rate. It was a nice room in every way and, as always before, the staff was superb. I want to recognize Dee on the front desk and Christina, our restaurant server. Both ladies made our stay memorable. I also want to commend the Inn for its courtesy shuttle. We've taken advantage of it during previous stays and were grateful for the rides from and to the airport in light of the snafu with our flight home.

    5
    « Amazing stay!!! »

    I loved it here like I said maria and Ruben really went out of their way to make our stay great!!! The staff at check in and check out was great and it was really good to be able to feel home during our trip!!!!!

    4
    « Better than the price »

    From the room, the food and the helpful, friendly staff it was a wonderful experience. We were in room 130 on the first floor and never heard a sound. All the staff was great and the server Jonathan was especially friendly and helpful.

    4
    « Stayed here three times »

    That was my third time there and I really like it, especially for the price. Clean comfortable rooms, friendly staff, nice pool and hot tub. Norway location. I enjoyed the food at the restaurant too. I will stay there again for sure. The bat is the only downside, but no big deal. There is also a great running/walking trail right nearby!

    4
    « Good rest »

    Needed rest after a long day of travel, was quiet and comfortable, all we wanted for the night. Had a party next door, could hear clearly. Evidently walls poorly insulated, disappointing for a plus? Thankfully the party moved down the hall, still could hear but much lower volume, they weren't into quiet at all. The best thing was the free breakfast, cooked to order from a generous menu in a nice restaurant. Was a pleasant surprise after so many bland and tasteless so called continental free ones. One of the best we have had. Very good service also.

    4
    « It's in the "Plus" »

    For the level of service expected of a hotel in the moderately priced range, this Best Western was very good, if not exceptional. It is a BW "Plus" after all. Tastefully decorated, welcoming lobby and cafe adjoining. The room was exceptionally clean and tidy, and the bathroom was appointed in a manner that one would expect in a higher-priced inn. Breakfast, which is included, was conventional, but well prepared (the French toast was like a slice of brioche; light and fluffy), the eggs prepared to order. The breakfast is served by a friendly wait staff (no buffet!). We were bumped out of the Hotel Albuquerque where we stayed for 4 nights with a group of dancers. But we one more day, so this BW was just up the street and easy to transfer to. We were not disappointed with our stay.

    3
    « Might stay again but upstairs. »

    Just OK but the location is great. A little noisy as the walls are quite thin. No fan in the bathroom. Nice tile and decor although its a little dark. Air conditioning very noisy also. Nice having real eggs for breakfast.

  • 5
    « Great place to stay »

    We had made reservation at this hotel as we are B. W. Gold members. We were greeted with bottled water and a bag of popcorn. The room was spacious and renovated. We inquired as to how far old town was and were told that it was within walking distance. But decided to drive as it was getting dark. Breakfast was at the restaurant that was attached to BW. It was very good.

    4
    « Great location and price »

    This is an excellent hotel for visiting Old Town Albuquerque, or just passing through. Our room was quiet (we were not on the interstate side) and clean. Nice little restaurant that had decent food. Free parking. We will stay there again!!

    4
    « The service was excellent. The rooms, however, need some improvements. The lighting was not good enough and the Air con »

    I will certainly recommend the hotel. The food was good the service in the restaurant and in the dining room where are group dined was superb. Jonathan who served us in the dining room and in the restaurant went out of his way to meet our needs and request. He has a great personality and did not spare any effort to accommodate us

    5
    « I needed to take an early morning flight out of ABQ and was looking for something near the airport. »

    This Best Western was excellent. I was looking for something near the airport (dropped my car off earlier). There are no good places to have dinner in the area. The Sheridan was a few blocks down (but lodging there was almost double $$). No way ! I ate at Sheridan and walked back to BW. (two blocks ?) My flight was 6:05A the next morning. This BW was the most comfortable hotel I had ever stayed in. Super comfy .. very in tune to alarm clocks working early. Shuttle bus on time .. I wish I could have stayed a bit longer because it was so comfortable sleeping there.

    5
    « Great stay »

    Very nice and clean hotel. Even near US 40, the noise level from the road was incidental. Superb staff - good natured, polite, helpful, and they went above the call to assist in every matter. Good location near Old Town and museums.

    5
    « Great Place »

    We spent two nights here at the beginning of a Road Scholar program. The location is terrific, an easy walk to Old Town. They offer a free shuttle service to and from the Airport but the day we arrived their van had broken down. " Just take a taxi and send the driver into the Reception desk when you arrive" they said- and it was that simple We tipped the driver and he went to collect his fare! The room was pleasant and clean, with comfortable beds and the included free breakfast was good. Staff were helpful.

    5
    « Great place »

    This is a great place to stay, very high quality for couples, friends and family. Great location to use as hub to explore some of New Mexico areas. Close to old town Albuquerque, only 1 hour from Santa Fe and other famous attractions. Great restaurant on site. We have stayed here several times and will always come back.

    3
    « Good Location in Albuquerque »

    Stayed one night. Picked this hotel because of convenience of location to Old Town. Skip eating in the restaurant. Decided to have dinner there instead of going out after a long days drive. stay away from the enchiladas if you are looking for anything with any flavor and the BLT, altho fine tasting, had the hardest, crunchiest toast I have ever had.

    5
    « Excellent room & service! »

    This was a very nice hotel, reasonably priced and had a full restaurant! I really liked their vouchers for breakfast so I could order what I wanted. Great service and my room was nice. It was a bit noisy, but those were the "neighbors!" Thank you for a very nice stay.

    5
    « Nice, clean. Close to Old Town »

    We stopped here for a day because it was close to Old Town. The staff was very friendly. They offer a shuttle bus but we chose to walk, it was about 5 blocks away. Hotel is quiet, clean. The staff is very friendly. Breakfast was good too. I'd stay here again.

  • 4
    « Great Location »

    Stayed here on Route 66 very close to Alburquerque Old Town, rooms spotless and onsite restaurant and bar saves having to go out In the evening and reasonably prices. Very effective air con for a change, superb views of the mountains and seeing the balloons from our room was a bonus

    4
    « Nicely Placed »

    A well placed hotel,close to the main freeways and the old town.A very enjoyable and friendly place to stay,the rooms were comfortable and clean,the staff were warm and welcoming,a safe area for a walk.

    4
    « Albuquerque »

    I stayed here last time I was in the area so wanted to again. Hotel is located just off on I-40 so it's not hard to find. Staff is helpful and friendly. Hotel is clean and seems well maintained. They have a restaurant that has good food but there are others in Old Town which is just a short drive south and there are many things to see and do there. No problems staying there and will again.

    4
    « Super friendly »

    I would rate the Best Western facilities as very average, but the staff from top to bottom are extremely friendly and helpful. We used their shuttle to take us to shop in Old Town and the driver was great. The waitresses were also super nice. It really does make a difference. The location is also convenient to Old Town.

    3
    « Staff lack of training in dealing with situations »

    We were a group of four staying in this hotel for one night. It is close enough to the historical town area within walking distance and was good if you want to stroll around the town after dinner. It is also close to the train depot if you were planning to take the Silverton train. There was a pool at the atrium of the hotel, a bit strange to me for the location of the pool as everyone will be see the swimmer when they got out of their room and heading to the reception or the restaurant. The pool water was also a bit concern to me as I see a lot of bubbles like the one you see after using detergent. Room was small (perhaps it was only my room) but the room of my friend was not that in order as there was water leaking from the top of their bathroom. The staff were not helpful and just reply saying all rooms were full and seems offering no help at all. You could imagine it would be a disaster and nightmare that the hotel offer you a room with water leakage in the bathroom right above the toilet bowl and they said no other rooms were available literally meaning it would be our own problem to deal with the leaking for the whole night. We paid for a hotel room not a leaking hotel room. After a serious round of argument the hotel finally and suddenly said they have a room for replacement! Why it has to be offered after we almost fight with them? Just don't understand. Breakfast was the worst that I have during my two weeks trip around the area. Very limited choice and quality of food just not ok. End up I just took the banana as my breakfast which was the safest bet. These are the fact and you could judge yourself if you would like to stay here in your next trip.

    5
    « Nice Accomodation »

    Clean and well organized hotel with a happy hour bar and on site restaurant. The king room had nice layout and furnishings including an comfortable lounge chair. The desk area was good with two electrical outlets that met our needs.

    5
    « Oct 2015 »

    Very nice hotel in a great location. Close to old town, just a few minute walk. Rooms are very nice, décor is very pretty. Food for our tour group was great. The room was spacious and had a small frig.

    3
    « Older hotel »

    This is the only hotel we have stayed in that had two luggage racks. When there are two bags they come in handy. The lobby is located at the front the car park is out the back with a separate entrance. Don't do what we did which was unpack the car thinking we could walk to reception from the back you can't get in without a key. The pool is located not too far from reception outside it seemed like a nice area although we didn't use it. The bathroom doesn't have a fan or at least our room didn't, when showering the drain seemed to take awhile to drain so you tend to stand in ankle deep water. The bed was comfy, we were hot so turned the air con on way down but it didn't stay on for long. The room was clean we didn't use room service so I can't comment on that.

    5
    « Great stay in Albuquerque »

    Nice and clean hotel with GREAT staff! Everyone was very friendly and helpful. Free shuttle to the airport saves time and money. Food in the restaurant was good with plenty of free coffee. Easy walk to Old Town restaurants and shops as well as the convention center at the Hotel Albuquerque.

    4
    « Most enjoyable stay »

    Nothing to critizise. My son & I stayed two nights on our trip along route 66. Room very comfortable with the usual amenities. Food in the restaurant good and our sojourn to the bar was very much enhanced by an amenable lady serving behind the bar, Krishna, who kept us entertained with great anecdotes. After serving in the bar to a late hour, there she was at the crack of dawn serving breakfast! Many thanks. Compared with the rest of our stays along the trip, this was the most enjoyable.

  • 5
    « Fabulous location and wonderful stay! »

    Though we were only here for one night, the stay was lovely. We enjoyed the outside seating area by the swimming pool where we waited to join friends. The close proximity to Old Town and the Bio Park made for a great location. The room was very neat and clean and the mattress was perfect. The breakfast in the morning was especially nice as we were given a meal voucher, we were waited on (gratuity no included), and was included in the price of the room. I highly recommend this property!

    5
    « Room review »

    I was very pleased overall with everything pertaining to the room. The location was excellent just right off interstate. The rooms were very clean and comfortable. I usually don't sleep well when we travel but on this occassion the bed was comfortable and inviting.

    5
    « Vacation stay »

    We booked this hotel for two days while on vacation. The staff was very friendly and helpful. The room was very clean. We have paid a lot more in the past for rooms that weren't as nice as this. I also have to say that the housekeeping staff impressed me. We actually extended our stay by two extra days. I would recommend this hotel to anyone!

    4
    « vacation stop »

    The hotel itself was clean, the room amenities all worked, shower was hot, bed was ok but it is a hotel bed so expectations are not too high. Ate at the restaurant in the hotel and service was somewhat slow, don't go if you are in a hurry. There were 4 in our party but our appetizers and drinks came out one by one. The restaurant was not overly crowded, less than 10 tables being served while we were there. was able to walk the 8-10 blocks to old town and felt safe.

    5
    « Stayed here before and would stay again! »

    We stayed here 4 nites in 2013 for Balloon Fest, which we HIGHLY recommend to everyone to go to at least once if you can't do more than once - EXCELLENT experience. Room clean and spacious enough. Staff friendly, restaurant staff and food good. Will stay here again when in the area or passing through.

    3
    « Not worth it »

    We love Best Western, but this one far missed the mark. It was very quiet in the room. I was pleasantly surprised because it is next door to I-40. The staff was very friendly. But, that is where the positives end. Beds too soft, and although we sleep in separate beds, we both tossed and turned all night. The a/c works ok if you are close enough to the wall unit, but nit in the rest if the room (s). The bathroom was STIFLIN, As were the hall ways. All 3 elevators were HOT BOXES. No fans for circulation on either the bathroom or elevators. VERY old hotel rennovated in maybe mid '90's? "Free breakfast" consisted of $5 coupon to use at onsite restaurant- and VERY little could be purchased at THAT restaurant for $5. I'd not stay here again. Certainly not for $118. (After Sr. Discount) But unless they invested in new mattresses, paint, and ventilation. I'D not stay there for $88. Maybe it's just me.

    4
    « Overnight stay »

    We made reservations ahead of time knowing we would be there sometime that evening. Check in was good. The room was nice and breakfast coupons used provided a nice breakfast. My only complaint would be the entrance and parking. Difficult to get in and maneuvering around as well.

    4
    « An Oasis in Albuquerqe »

    On Titan coach trip. Stayed two nights 23rd/24th june 2015. The weather was hot hot hot so the pool facilities and drinks were more than welcome.The reception area and rooms were well decorated and furnished with a native theme. the rooms were a reasonable size with all the usual amenities in good order. The breakfasts were fine at a reasonable price. the staff were good and friendly although a little pressed in the restaurant. Its approx 10 min walk to Plaza and historic down town area which is nice.Ate once at St Claire Winery and Bistro only two doors down brillient. Would definitely stay at this hotel again!

    4
    « Perfectly okay for travelers »

    Easy to find, comfortable beds, clean, all necessities provided. What more can you want from a travelers hotel? Added bonus: walking distance from Old Town and good eating places. We would recommend this hotel if, like us you are passing through. If you're staying longer you might want somewhere with a bit more character?

    3
    « Passing through New Mexico »

    Was just passing thur and stopped at this hotel, room was a little out dated the bed was comfy,drainage was terrible and the sick was dirty, a little concerned about the area, restaurant food was average, but for one night it was just okay!

  • 3
    « Nice Town »

    Comfortable & clean 4th floor room close to the lift with very good housekeeping. Our view was of the freeway! However, a better option than a ground floor room with view of a car park which we were first allocated. Insufficient staff at reception to tend to concerns. A rather rambling complex but has the advantage of being in walking distance of the old town.

 

Getting to the hotel ...

All directions
·From: the north. Follow Interstate 25 South to the Interstate 40 Westbound Interchange. Proceed west on Interstate 40 to Exit 157A onto Rio Grande Boulevard. The Best Western Plus Rio Grande Inn is located two miles west of the Albuquerque Convention Center and downtown business district. ·From: the south. Follow Interstate 25 North to the Interstate 40 Westbound Interchange. Proceed west on Interstate 40 to Exit 157A onto Rio Grande Boulevard. The Best Western Plus Rio Grande Inn is located two miles west of the Albuquerque Convention Center and downtown business district. ·From: the east. Follow Interstate 40 West to Exit 157A onto Rio Grande Boulevard, south of Interstate 40 on west side...

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