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Best Western Airport Albuquerque Inn Suites Hotel & Suites, Albuquerque

2400 Yale Boulevard SE, 87106-4214, Albuquerque, United States - See on a map
Best Western Airport Albuquerque Inn Suites Hotel & Suites - The Best Western Airport Albuquerque InnSuites Hotel & Suites is the perfect spot for your next visit to Albuquerque. Come discover Albuquerque and our special blend of Southwestern hospitality. The Best Western Airport Albuquerque Inn Suites Hotel & Suites is ideally located in the center of Albuquerque. Come and experience our hotel near the major tourist attractions. Best price guaranteed and exclusive deals.

The Albuquerque International Sunport (Airport) is right down the street from our Albuquerque hotel and free airport shuttle service is offered daily. Pets are allowed at this airport property in specific room types and guests are treated to a free full hot breakfast daily. The buffet spread includes piping hot waffles, eggs, sausage, endless sweet pastries and fruits, hot and cold cereals, yogurt, chilled juices and 100% Arabica coffee. The Kirtland Air Force Base is also nearby, as is Cutter Aviation and the University of New Mexico. Even when guests are traveling on business, there are many attractions to enjoy during down time. The Rio Grande Zoo and Bio Park Albuquerque, Sandia Peak Aerial Tramway, and Balloon Fiesta Albuquerque are just a few options. The Albuquerque International Balloon Fiesta is a favorite treat for families. Our Albuquerque hotel is close to all major hospitals, the Pit Arena, Old Town and downtown. Business travelers in town with Sandia National Labs and the Presbyterian Hospital enjoy the convenience of having everything so close including access to those red eye flights. The Cancer Center, Greyhound Bus Station, UNM Lobo Club and Pit basketball are all just a short drive away. Fantastic Mexican food is nearby, and our Albuquerque hotel is just minutes from three casinos. We are one hour from Santa Fe, NM but many guests prefer to stay right here and take advantage of the luxurious amenities. Our hotel also offers Jacuzzi ® suites! Whether visiting the New Mexico Activities Association, Homeland Security, or simply on an extended layover, everyone deserves to be spoiled. This Albuquerque hotel blends convenience with a cozy atmosphere complemented with the friendliest staff in town.

Best Western

Airport Albuquerque Inn Suites Hotel & Suites

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Hotel advantages

  • Complimentary full american breakfast
    Complimentary full american breakfast
  • Outdoor pool
    Outdoor pool
  • Free parking
    Free parking
  • 24-hour front desk
    24-hour front desk
  • Safe deposit box
    Safe deposit box
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Guest reviews

In partnership with tripadvisor fr
Certificate of Excellence 2019
GreenLeader Bronze
 
Travelers Choice 2021
 
based on 1599 guest reviews
NOTE ISSUED
Excellent
817
Very Good
462
Average
179
Poor
81
Terrible
60
REFER TO NOTICE
Business Business
316
Couples Couples
440
Family Family
454
Friends getaway Friends getaway
97
Solo travel Solo travel
173
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"Perfect"

5
jljewell27, Blairstown, New Jersey 13/05/2022

Definitely one of the nicest experience I have had. Shuttle service to and from the airport. Friendly and helpful staff. Despite being a pet friendly hotel there was no evidence of that, odor free and clean. The mini breakfast offered to early morning flyers was the icing on the cake.

"Great overnight accommodation"

5
Philip L, Lakewood, United States 11/05/2022

The room was very clean. The bed was super comfortable . There was good water pressure in the shower. Stayed in a nice large room, suite-1king bed. I was impressed and it was certainly one of the best hotel rooms I've had recently.

Jace Reddington, Guest Services / Front Office at Best Western Airport Albuquerque Inn Suites Hotel & Suites, responded to this review
I am glad we exceeded your expectations, and thank you for your feedback. If there is anything I can do to assist in your future stays please let me know. jreddington@innsuites.com 505-242-7022

"Excellent location"

5
mshea70, South Lyon, Michigan 02/05/2022

Very close to the airport. Used just as an overnight stay. Convenient location for all that we were interested in seeing. Staff went out of their way to make traveling easier. Very friendly and informative staff. Highly recommend place.

Jace Reddington, Guest Services / Front Office at Best Western Airport Albuquerque Inn Suites Hotel & Suites, responded to this review
Thank you for your review. I am happy to hear the staff were able to assist you during your stay. If you have any more info you would like to share you may reach me at jreddington@innsuites.com 505-242-7022 ext 299

"Broken pipe in wall. No Manager call back"

1
swoodhattic, Missouri City, Texas 22/04/2022

We chose this hotel because it was close to Albuquerque airport. Great location and fast checkin. However, we were abruptly woken to knocking in the door to find water pouring onto the carpet and running out into the hall. No manager on duty. They said because of holiday. Several messages left and no call back was ever made. Front desk gave us another room but did not do anything to help compensate our experience or care to listen. Left tired and disappointed.

Jeff Egelhoff, Other at Best Western Airport Albuquerque Inn Suites Hotel & Suites, responded to this review
Ms. Hattic, The holiday was Easter. There was no call back as the water leaking onto the floor was coming from your running sink. If a sink is not turned off, water will overflow. This was also evident by someone turning off the water to the sink. Why would have that been done if the sink wasn't running? We did not charge for the inconvenience to other guests nor potential water damage. So I am confused as to why you would be pressing the issue. We did take video of the room in question if you would like to see it. The email you sent me is the reason we did not return the call. I will not argue with a guest as it makes the situation worse. We had a licensed and bonded plumber come in on Monday to verify our findings. We are more than willing to have civil conversations with our guests about any issue they may experience. Feel free to reach out to me at jegelhoff@innsuites.com or at 505-242-7022 and ask for Jeff.

"Nice hotel"

5
ragsroom, Lansing, Michigan 22/04/2022

This was a nice hotel ,very clean with polite and courteous staff.I felt very comfortable there even though it was in Albuquerque which can be a challenge to find a safe secure hotel in that city.would recommend this hotel to anyone traveling thru New Mexico

Jace Reddington, Guest Services / Front Office at Best Western Airport Albuquerque Inn Suites Hotel & Suites, responded to this review
I am happy to hear you enjoyed your stay. We hope to see you again.

"Fantastic get away and upgrade"

5
User 19/04/2022

All upgrades are at the discretion and availability of the hotel, that being said when I booked I let them know that is was part of a proposal trip and they upgraded us to the Presidential suite with a hot tub in room. We were both blown away at their proposal gift of an upgrade!!!!

Jace Reddington, Guest Services / Front Office at Best Western Airport Albuquerque Inn Suites Hotel & Suites, responded to this review
I am happy to hear you enjoyed your stay. You are 100% correct, upgrades are based on availability, but we are happy to help celebrate others special occasions if possible. Once again, congratulations.

"Great"

5
437jcb, Denver, Colorado 13/04/2022

The staff is friendly and very helpful. The hotel is clean and my room was quiet. My room was upgraded when I checked in and that was a pleasant surprise after driving all day. There are restaurants within walking distance which I liked. I would stay here again!

Jace Reddington, Guest Services / Front Office at Best Western Airport Albuquerque Inn Suites Hotel & Suites, responded to this review
Thank you for taking the time to review your stay. I am happy to hear you enjoyed your visit with us. We look forward to seeing you again.

"Excellent overall experience for airport hotel."

4
sheelahc, Tacoma, Washington 04/04/2022

Near airport but quiet. Great shuttle, hot breakfast, and staff! Suittle and even take you to get groceries or pick up food nearby. Rooms need non-sheer curtains, or your room will be lit up all night. Balcony was great!

Jace Reddington, Guest Services / Front Office at Best Western Airport Albuquerque Inn Suites Hotel & Suites, responded to this review
Thank you for your review, I am glad you enjoyed your stay. All of our rooms DO have black our curtains. They are behind the sheer ones.

"Only Stay Here if You're in a Bind"

2
Laurie C, Santee, California 28/03/2022

Not knowing the area and wanting to be closer to the airport for an early morning flight, I selected this hotel for an overnight stay, The hotel is a somewhat depressed looking two-story building with NO ELEVATOR. Some rooms have a balcony with furniture to allow the guest to venture out and soak up some fresh air. Our room didn't have access to the balcony though it ran along the length of our room and beyond to the neighboring one. A chair was situated just in front of our window, which was a bit disconcerting as the neighboring room obviously had access to the balcony and could sit out on this chair in front of my window (and next to my bed), And no, this room was not equipped with a door adjoining the two rooms. I can't imagine many travelers would appreciate the feeling of having their privacy invaded as I did. The room was fairly large, but the bathroom counter small. The room was equipped with a mini fridge and microwave. The bed was soft but the sheets somewhat scratchy. The hallways were noisy, assuming it was from travelers coming and going at all hours to the nearby airport (about two minutes away by car). The complimentary shuttle was nice however we had a rental car to return and so didn't make use of it. In this regard, the parking was limited as the hotel shares a lot with a neighboring restaurant. As well, the hotel offers discounted "long term" parking for those leaving town and looking for a place to leave their vehicle. There is parking to the rear of the property however it is posted with numerous signs warning to take valuables from the vehicle and to lock up. As well, there were numerous security cameras, which didn't add to the feeling of "security". Neither did the shady looking characters hanging out in the dumpster area adjacent to the lot. It appears some of the rooms are let to longer term residents. Some balconies had potted plants and an assortment of things stored on them making it look as if they were apartments rather than hotel rooms. I did not feel safe in the area and made sure to always be in the company of another whenever traveling to or from the vehicle, or around the grounds. I would look for other accommodations if you browsing for a room in this area.

Jeff Egelhoff, Other at Best Western Airport Albuquerque Inn Suites Hotel & Suites, responded to this review
Laurie C, We appreciate your feedback as a valued guest of ours. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests. It would have been helpful to know about these issues when you were actually at the hotel as we could have tried to better accommodate you. It is not beneficial to write a review about a business and not report any of the so called activity that you stated. Your comment about only staying here if you are in a bind is a reflection on you, because if it was really that bad, why did you stay? That is just being an internet troll. We post signs about leaving items in your car to protect our guests. Feel free to reach out if you have any other comments or concerns. 505-242-7022. Ask for Jeff

"Parking is tight"

4
JAMDunn85, Richardson, Texas 21/03/2022

The hotel was nice. it was clean. It is a very quick access to the ABQ Sunport only minutes away. The staff a\\was friendly. The only issue is the parking lot striping. A few of the strips are very narrow and other drivers are very inconsiderate and parked too close for me to get into my car. NO my car is not big. There is additional parking in the rear of the hotel. I guess this guess was too lazy to check it out.

Jeff Egelhoff, Other at Best Western Airport Albuquerque Inn Suites Hotel & Suites, responded to this review
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 505-242-7022. Ask for Jeff. You can also reply by email at jegelhoff@innsuites.com.

"Good value for the money"

4
jbld2022, Seattle, Washington 06/03/2022

Only major complaint was that the night staff was unable to handle extremely loud guests (one night only). Minor complaint: the breakfast warming trays were not sufficient to keep the eggs warm. Otherwise I was completely satisfied with my stay. I rated sleep quality poorly only because of the noise. The bed itself was quite good.

Jeff Egelhoff, Other at Best Western Airport Albuquerque Inn Suites Hotel & Suites, responded to this review
Dear jbld2022, Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 505-242-7022. Ask for Jeff or email at jegelhoff@innsuites.com.

"Great stay"

4
RetiredEngTeacher, El Dorado Springs, MO 01/03/2022

As a result of our request for a quiet room, we were placed in a back building away from the street and with few guests so that we heard no noise, voices during our stay. Covid protocol was followed including taking our breakfast orders at our table and then serving us! Good, hot breakfast with sausage, eggs, hash browns, hot and cold cereals, muffins, yogurt.

Jace Reddington, Guest Services / Front Office at Best Western Airport Albuquerque Inn Suites Hotel & Suites, responded to this review
Thank you for your feedback. I am happy to hear you enjoyed your stay.

"Road trip stop"

4
dpodratz, Fargo, North Dakota 01/03/2022

Glad we chose this hotel stop. Clean. Front desk staff helpful. Having hot breakfast served was a treat. They offer many 10% discounts just check website. Parking good as well. W didn't hear any hallway noise. Only negative would be no elevator. We asked for 1st floor.

Jace Reddington, Guest Services / Front Office at Best Western Airport Albuquerque Inn Suites Hotel & Suites, responded to this review
Thank you for your review. We offer many discounts our Best rate would be with the Best Western Rewards discount at 13%. All discounted rates are available directly with the hotel staff as well, and booking with us gives us the opportunity to better assist your needs, more personalized than making a reservation online. I am happy to heat you enjoyed out breakfast as well.

"Nice Hotel"

4
User 21/02/2022

We picked this hotel because it was so close to the airport. This is an older hotel. It does not have an elevator which was fine since it is only two floors and you don't have to wait for the elevator. The sink is not closed off from the bedroom, so if someone gets up, it lights up the whole room. Other than that, we enjoyed our stay.

Jace Reddington, Guest Services / Front Office at Best Western Airport Albuquerque Inn Suites Hotel & Suites, responded to this review
Thank you for your feedback.

"Old and tired"

1
GoPlaces14876307380, Scottsdale, Arizona 31/01/2022

The hotel feels very old— we would've stayed at the Best Western Rio Grande instead if we knew that. The guy checking us in late at night was very unfriendly and processed our bill incorrectly (charged us for the room when we redeemed points). I am still waiting to see if it gets corrected.

Jace Reddington, Guest Services / Front Office at Best Western Airport Albuquerque Inn Suites Hotel & Suites, responded to this review
Ms. Esterly, Your complaint has been answered multiple times. You may continue to post anything you wish, but if you truly feel your issue has not been resolved. Anonymous complaints is not how to go about correcting the issue. Please contact the hotel if you have any need for additional assistance.

"Great service!"

5
pescares2020, Grants, New Mexico 23/01/2022

Great service and staff! I would definitely recommend this hotel to family and friend. It's 3 minutes drive from the airport! The breakfast was good and with lots of food choices. Will definitely go back here.

Jace Reddington, Guest Services / Front Office at Best Western Airport Albuquerque Inn Suites Hotel & Suites, responded to this review
Thank you for your review as well as your recommendation.

"Our accommodation requests were met"

4
almondgroves, Tularosa, New Mexico 23/01/2022

I called the hotel directly to make our reservation due to mobility issues. We needed a room on the first floor near the parking lot. I was given options and our room was in the perfect location. Breakfast was adequate but the service was outstanding. The woman who plated our requests was very friendly and remembered that I liked my bread lightly toasted. It's not a huge deal, but her attitude and remembering that detail says a lot about the staff there…. Very helpful and polite. The room was clean and a good size. The bathroom was a bit small but very clean.

Jace Reddington, Guest Services / Front Office at Best Western Airport Albuquerque Inn Suites Hotel & Suites, responded to this review
Thank you for your review. We hope to see you again soon.

"Overnight Stay"

4
User 13/01/2022

The staff were all very helpful and friendlly. Our reservation was for two nights. Due to personal circumstances, we needed to be there for only one night. The manager and desk staff were very understanding and accommodating.

Jace Reddington, Guest Services / Front Office at Best Western Airport Albuquerque Inn Suites Hotel & Suites, responded to this review
Thank you for your review. I am happy to hear we were able to assist you.

"Nice Stay"

5
ddbrdfrd, Houston, Texas 12/01/2022

I have used this same hotel in the past and have always been satisfied with the rooms and especially the friendly staff. I felt save during covid and will for sure continue to use this hotel in the future.

Jace Reddington, Guest Services / Front Office at Best Western Airport Albuquerque Inn Suites Hotel & Suites, responded to this review
Thank you for your review. I am happy to hear we have been able to continually provide you a nice stay, and look forward to your next visit with us.

"I Love Best Western, but…"

2
cecigriff49, Janesville, Wisconsin 07/01/2022

Wifi connection was hardly there. When it did work, the signal was very weak. It dropped the connection way too often. The curtains didn't close all the way so at night you'd get headlights shining in your room. The only good thing about this place is it is dog friendly but they charged way more for our dogs than other Best Western hotels.

Jace Reddington, Guest Services / Front Office at Best Western Airport Albuquerque Inn Suites Hotel & Suites, responded to this review
Ms. Griffin Please keep in mind that you did not inform us you were bringing a pet, we gave you the option of free cancellation, or a non-pet friendly room at an additional cleaning fee so we can guarantee cleanliness for our non-pet friendly guests. Every room has 3 curtains. Decorative ones that you are correct, do not move, than sheer curtains, and behind those we have blackout curtains that completely cover the windows. I have personally checked the room you stayed in and it does in fact have all 3. I highly recommend speaking with the front desk staff of any hotel if you need assistance with the room amenities. This will allow you to enjoy your stay, and eliminate the need for unnecessary negative reviews due to lack of awareness.

"Will stay again"

5
776ronaldc, Durango, Colorado 05/01/2022

Nice facility close to airport with many good quality restaurants within walking distance. Having onsite airport parking was big plus and shuttle was provided. Very reasonably priced with helpful front desk clerks.

Jace Reddington, Guest Services / Front Office at Best Western Airport Albuquerque Inn Suites Hotel & Suites, responded to this review
Thank you. I am happy to hear you enjoyed your stay. We look forward to seeing you on your next trip.

"Excellent"

5
User 23/12/2021

great service! ryan who picked me up at the airport was super nice and friendly! been coming here for years. rooms are always clean. a quick convenient way to start your stay in new mexico!!! definitely recommend

Jace Reddington, Guest Services / Front Office at Best Western Airport Albuquerque Inn Suites Hotel & Suites, responded to this review
Thank you for your review. I am glad you have enjoyed staying with us. And look forward to providing you excellent service on your future visits.

"Satisfied"

5
b0xcar45, Fairfield, Iowa 06/12/2021

Very nice hotel, close to the airport and dining. Friendly and helpful staff. Would stay there again. Fudrukers burgers for lunch was great. Village inn just out the front door for dinner was perfect. The hotel said they would shuttle me to other restaurants if I wanted to. .

Jace Reddington, Guest Services / Front Office at Best Western Airport Albuquerque Inn Suites Hotel & Suites, responded to this review
I am happy to hear you enjoyed your stay. Next time your with us check out the 377 Brewery. They are right up the road and are always amazing to our guests.

"Very nice place"

5
User 06/12/2021

Always enjoy staying here. Super friendly staff and VERY accommodating. I have bad knees and have requested a ground floor room. It was no problem at all. Breakfast is pretty good as well. Rooms are clean and very quiet.

Jace Reddington, Guest Services / Front Office at Best Western Airport Albuquerque Inn Suites Hotel & Suites, responded to this review
Thank you for taking the time to review your stay. We cant wait to see you on your next trip. Informing the staff of your needs such as first floor is always appreciated.

"90 Degrees In The Room"

2
Anonymandan, Truth or Consequences, New Mexico 27/11/2021

Heating system in our room didn't work properly and the breakfast was lame - fake eggs and over sweet yogurt, for example. Other than that it was okay for the price. Would choose a different place next time.

Jace Reddington, Guest Services / Front Office at Best Western Airport Albuquerque Inn Suites Hotel & Suites, responded to this review
Thank you for attempting to provide helpful feedback and guidance for your fellow guests. As we have not had any heating issues reported to staff, and there is no reservation under your online pseudonym, we will be unable to verify or correct your claims. Some corrections to your claims. I can assure you however that our hot scrambled eggs are real, and yes our yogurt is delicious and amazing with our peach's, but it is in fact unsweetened. Feel free to come by and we will be happy to show you the kitchen.

"extremely poor customer service"

1
User 15/11/2021

Stayed there had an issue with our stay. Asked to speak with a manager. He was not available. called us back 6 hours later. Said comments such as :Do you not want to stay at our hotel" We will ban you from our hotel" He never listened to our complaint or concern. I then wrote a review on best Western.com And was told I was not a registered guest at the hotel. The reservation was under my husbands name, It had to be pay for the room, due to the issue we had at the front desk. The reservation is not in my name, but paid for by me. I got a response to my review by being called a internet Troll. My concern was with the professionalism and customer service of the hotel. Responding to a negative review by calling the person an internet troll is the type of lack of professionalism and customer service I was referring too. We have always stayed with Best Western in our Travels. As with any large company, there are some properties that do not meet the standards and quality of the Brand. This is one of those properties. I will be filing a formal complaint with the corporate headquarters and am anxious to see the detail transcripts of the phone conversation they say is recorded.

Jeff Egelhoff, Other at Best Western Airport Albuquerque Inn Suites Hotel & Suites, responded to this review
Barbara Beuttenmuller, we do not have a reservation under this name. If you would like to have a discussion instead of being a internet troll and hiding behind a screen i would be more than happy to have that conversation. Just for your information and to anyone else that would like to state falsehoods. We have cc tv with audio at our front desk. All of our calls are also monitored and recorded for quality assurance and training purposes. We take any and all accusations very seriously. So when your husband swears at people, your right ,we will not listen anymore.We treat all of our guests with respect and gratitude for staying with us until they choose to think they have the right to abuse our staff because they rented a room. You can reach me at 505-242-7022 and ask for JEFF or at jegelhoff@innsuites.com.

"Very average place, poor location"

2
arpatel2021, Boston, Massachusetts 14/11/2021

I booked 2 Queens but got one king. The front desk said no rooms with 2 Queens were available. Parking was difficult and far off. No elevator. I did not feel secure in this hotel. However, breakfast service was excellent. Everything in the room did work.

Jeff Egelhoff, Other at Best Western Airport Albuquerque Inn Suites Hotel & Suites, responded to this review
Our team is committed to providing an exceptional experience, and we appreciate your feedback as a valued guest of ours. Your health and safety remain paramount. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you. Our records show that a single king was booked. We apologize for any inconvenience this may have caused as we did not have anymore rooms with two queens available. We also do not advertise an elevator. Thank you for sharing about our breakfast as we try to offer something to every guest. Feel free to reach out with any other comments at 505-242-7022 or at jegelhoff@innsuites.com.

"A good place to stay in Albuquerque"

4
User 06/11/2021

A well-kept Best Western close to the airport. I would not hesitate to stay here again. Price was reasonable, the hotel overall and my room were in good shape, and the take-out breakfast was very good!

Jeff Egelhoff, Other at Best Western Airport Albuquerque Inn Suites Hotel & Suites, responded to this review
Our team is committed to providing an exceptional experience, and we appreciate your feedback as a valued guest of ours. Your health and safety remain paramount. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you an other guests.Feel free to reach out with any other comments or concerns. You can reach us at 505-242-7022 or at jegelhoff@innsuites.com. Ask for Jeff

"Nice hotel all around"

4
apple60763, New York City, New York 25/10/2021

Clean room with a comfortable bed. Nice hot breakfast. Staff was very nice and accommodating. Free shuttle service to the airport and restaurants nearby. No problems. I would return if in the area again.

Jeff Egelhoff, Other at Best Western Airport Albuquerque Inn Suites Hotel & Suites, responded to this review
Our team is committed to providing an exceptional experience, and we appreciate your feedback as a valued guest of ours. Your health and safety remain paramount. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Feel free to reach out to us with any other comments or concerns by phone or email. 505-242-7022 or jegelhoff@innsuites.com. Ask for Jeff

"Nice place for a quick stay"

4
skatinggrandma, Syracuse, New York 18/10/2021

This hotel met our needs after a long flight from the eastern US. Clean rooms, friendly and efficient staff. It is convenient to the airport. There is a restaurant close by but we had eaten before we got there. Plenty of parking

Jeff Egelhoff, Other at Best Western Airport Albuquerque Inn Suites Hotel & Suites, responded to this review
We appreciate your feedback as a valued guest of ours. Your health and safety remain paramount. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. Our airport shuttle does run 24/7 every 30 min. by request. Feel free to reach out if you have any other comments or concerns at 505-242-7022 or jegelhoff@innsuites.com. Ask for Jeff

"Convenient location"

4
nancyeld, Seattle, Washington 18/10/2021

My stay was short, but this was a nice Best Western for an airport stay. They have a shuttle to take you back and forth to the airport. My room was very spacious and quiet. It would have been nice to have an elevator though, instead of having to climb stairs to second floor. Front staff was helpful in carrying my bags up for me. The breakfast service was a little confusing. For guest protection they were taking your order and then dishing up your food. They could have used more help there.

Jeff Egelhoff, Other at Best Western Airport Albuquerque Inn Suites Hotel & Suites, responded to this review
Our team is committed to providing an exceptional experience, and we appreciate your feedback as a valued guest of ours. Your health and safety remain paramount. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you for your kind comments and we look forward to seeing you on your next visit. Feel free to reach out to us at 505-242-7022 or jegelhoff@innsuites.com. Ask for Jeff

"Friendly staff and clean rooms"

5
User 02/10/2021

Didn't like being in corner with no exit (by myself) but staff extremely accommodating. Room was very nice with small balcony. Free airport shuttle and only 3-4 minute drive. Friendly staff. Very pleasant

Jeff Egelhoff, Other at Best Western Airport Albuquerque Inn Suites Hotel & Suites, responded to this review
Eileen957, Our team is committed to providing an exceptional experience, and we appreciate your feedback as a valued guest of ours. Your health and safety remain paramount. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Feel free to reach out to us with any other comments or concerns. 505-242-7022 or jegelhoff@innsuites.com. Ask for Jeff

"Seedy motel in a bad neighborhood."

1
sasporilla, Anaheim, California 23/09/2021

Our room was on the first floor in a bad neighborhood and the window did not lock. Front desk offered to move us to the 2nd floor, but hotel has no elevator, so we checked out and moved to the Holiday Inn Express down the street where we had a lovely stay in a much nicer hotel. This hotel is old and run down and I don't recommend it.

Jeff Egelhoff, Other at Best Western Airport Albuquerque Inn Suites Hotel & Suites, responded to this review
On behalf of our entire team, I would like to apologize for not exceeding your expectations. It does seem there is a wide discrepancy from what one guest sees compared to another when looking at the reviews. Just for your information. The Holiday Inn express also has those same signs in their parking lot.

"Unresponsive manager"

2
Decemberborn, Kent, Washington 19/09/2021

I waited to write this review for almost a year in hopes that the manager would fix my issue. I gave him plenty of opportunity and he still chose to ignore me. I only get airline miles for hotel stays and for whatever reason I did not get my miles from this hotel. I was told that only the manager could fix that. I called him multiple times and he once called me back stating he would fix the issue. I gave him my mileage account, my BW account and whatever information he requested. After I discovered that he did not give me my miles after waiting several months I once again called them. The gentleman who answered my call said he would pass me over to him after asking my name. A few seconds later all of a sudden the gentleman comes back "he stepped out". I'm pretty sure the manager (Jeff) recognized my name and told him to tell me he wasn't there. Again I left my name number, account numbers and etc and still no airline miles. Other than the manager issue our stay here was not bad at all. I couldn't get BW app up so I called the hotel to have someone pick us up and a very nice girl answered the phone and said it would be about 1/2 hour and told us where to meet her at. Everything went smooth. We checked in and walked up stairs (not sure if they have an elevator or not). Room was rather large and quite comfortable, we were over looking the pool. Breakfast the next morning was a hot breakfast and it was hotel serve at the time. The breakfast person informed us they were out of some of the hot stuff and to come back in a 1/2 hour, ok no problem she gave us some yogurt to get us by. We did come back and got the full hot breakfast experience even though we had to eat it in our room. Next morning check out was smooth and we were transported to the airport no problem. We didn't have a car however I believe the parking was complimentary. Shuttle service to/from airport was excellent. Didn't use any of the amenities as we weren't planning on staying in Albuquerque another day. They are within walking distance to restaurants also. I would rate this hotel a lot higher however the manager's unresponsiveness is bringing it down.

Jeff Egelhoff, Other at Best Western Airport Albuquerque Inn Suites Hotel & Suites, responded to this review
Dear Decemberborn, I will blunt. We do not deal with airline miles at the hotel. You will need to contact Best Western International to get your points converted to airline miles. This was explained once to you already. The number to BWI is 1 800 528 1902. Our team is committed to providing an exceptional experience, and we appreciate your feedback as a valued guest of ours. Your health and safety remain paramount. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If you have any other comments or concerns feel free to reach out at 505-242-7022 or jegelhoff@innsuites.com. Ask for Jeff

"Very nice place if traveling with pets"

4
MattS6701, Pittsburgh, Pennsylvania 17/09/2021

Staff was very accommodating and helpful when my dog got sick. This hotel has a full hot breakfast and is very good. Would definitely recommend staying here especially if you have a pet. I would not hesitate to stay here again.

Jeff Egelhoff, Other at Best Western Airport Albuquerque Inn Suites Hotel & Suites, responded to this review
Our team is committed to providing an exceptional experience, and we appreciate your feedback as a valued guest of ours. Your health and safety remain paramount. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Feel free to reach out if you have any other comments or concerns. ask for jeff. 505-242-7022 or jegelhoff@innsuites.com

"Very Friendly staff; small rooms"

4
fairgirl59, Imperial Beach, California 10/09/2021

The staff is the best! Each one greets you by name, with a cheerful voice and a smile. There is a cooler in the lobby that has free bottled water for the guests - a nice touch. The rooms are clean, with all the amenities, however, they are small. It is fine for one person, but with two of us there is no where to put luggage or toiletries. There are only two drawers and no shelf in the closets. The breakfast, for CV19 times is unique and works well. There are menus are the table, you order, and your food is brought to you from the breakfast buffet that we would usually be given the food. This can also be for take-out. Again very nice compared to the sack lunches other hotels offer.

Jeff Egelhoff, Other at Best Western Airport Albuquerque Inn Suites Hotel & Suites, responded to this review
Thank you for your review. Our team is committed to providing an exceptional experience, and we appreciate your feedback as a valued guest of ours. Your health and safety remain paramount. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you for mentioning breakfast also. We have continued to come up with creative ways to give our guest the best experience under trying times. We also have an outdoor pool and Gym that is available to our guests. Feel free to reach out to us if you have any other comments or concerns. 505-242-7022 or jegelhoff@innsuites.com. Ask for Jeff

"Restful Stay"

5
sdmt33, Albuquerque, New Mexico 06/09/2021

Customer services exceeded my expectations and made my out of state relocation a good experience. Front desk Ashlyn and management really took care of my needs. Breakfast hot and delicious (Addition of green chile was a wonderful welcome to NM). Food/hotel services presented in a safe manner to avoid the spread of virus. Pool and hot tub was just what I needed to relax. Housekeeping on request, but my room was very clean and comfortable. Thank you for a restful stay!

Jeff Egelhoff, Other at Best Western Airport Albuquerque Inn Suites Hotel & Suites, responded to this review
Our team is committed to providing an exceptional experience, and we appreciate your feedback as a valued guest of ours. Your health and safety remain paramount. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you for mentioning breakfast as we are still serving a hot breakfast to help you get going in the morning. Our breakfast is also open from 6am to 10am so you don't have to stand in a long line. If you have any other comments or concerns feel free to reach out to us at 505-242-7022 or jegelhoff@innsuites.com. Ask for Jeff

"Good location"

3
User 19/08/2021

Good location to go everywhere. food, grocery store etc. Disappointed: - Visible pet hairs on the floor in the bedroom - Have to BUY water. (other best western, no need to buy) - Any missing amenity request, we have to go to front desk. NEVER bring to room - Front stuff lady told "each room allowed only 2 bath towels. but this time is ok I gave you 5" well... total 5 of us. NOT make sense at all.

"unreliable airport shuttle, dated average rooms, but great breakfast"

4
mattszeto, Charlottesville, Virginia 07/08/2021

Hotel claimed 24 hour shuttle service every 30 min, but we waited ~45 min for ours even after notifying hotel of our arrival. On check in, the front desk acknowledged our crib request but no crib was in the room. We had to, again, request one to be delivered - albeit quickly and apologetically. The first floor room was dated but comfortable and mostly clean, except for the cockroach we stepped on walking into the room. There are no elevators so be sure to request a first floor room if you have lots of luggage. This would have been a 3 star (average) review for the price we paid, but the 4th star is mainly due to the friendly customer service and the great (hot!) breakfast that was served to you due to COVID protocols. The price was low and so should be your expectations. The hotel is in a safe and quiet area.

Jeff Egelhoff, Other at Best Western Airport Albuquerque Inn Suites Hotel & Suites, responded to this review
Our team is committed to providing an exceptional experience, and we appreciate your feedback as a valued guest of ours. Your health and safety remain paramount. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

"Do not stay here"

1
rydenahoarse, Portland, Oregon 04/08/2021

It is filthy and gross. The rooms are dated and smell like mildew and cigarettes. The towels are dingy grey and stains are on the bedding and sheets. (Didn't notice till we were leaving). Management cuts down and demeans people on YELP there is no professionalism. Parking sucks people park huge trucks in two or three spots. You pay way too much for the quality here it is nasty. DO NOT STAY HERE!

Jeff Egelhoff, Other at Best Western Airport Albuquerque Inn Suites Hotel & Suites, responded to this review
Deanna, Thank you for your feedback. I Do appreciate all reviews that help us improve our guest service. If what you are saying is true, why stay the night? Most travelers would either ask for another room or ask to leave. We would have accommodated both, if this was asked of the hotel. We will also respond in kind when people slander the hotel. If you did not like the hotel, which some do not but most do. Feel free to not stay with us, but to write a review to tell others not to stay and have that affect the staff and their families livelihood is more demeaning than anything that we could have said. You should do better. To end on a positive note we are still serving a hot breakfast with a choice to dine in or take back to your room. Our fitness center, pool, and shuttle are available and open. Feel free to contact the hotel or myself at 505-242-7022 or at jegelhoff@innsuites.com.

"argon oil soap- son had an allergic reaction. front desk says oh well"

1
User 03/08/2021

absolutely awful!!! I will not stay at a best western again. my son had an allergic reaction to the soap. What company uses a nut in the soap??? so many people are allergic!! I called the front desk to make sure that the linens were not washed in the soap and the front desk told me they didn't know. ok, can you please find out. answer was no, they have no emergency number and if I have a problem to go to an emergency room. How hard is it to call and find out the answer to a simple question. My son has asthma really badly and an allergic reaction is major. I was just trying to avoid an issue. so very frustrating and scary. I was travelling across the country and liked the 2 best westerns we had stayed at previously, however this really upset everyone and I will ALWAYS choose a different hotel chain. The worst customer service I have EVER received!!!

Jeff Egelhoff, Other at Best Western Airport Albuquerque Inn Suites Hotel & Suites, responded to this review
Ann, Thank you for your feedback. I also hope your son is doing well. To answer all of your questions, The sheets are not washed in any by products. I offered you the MSDS sheets for these chemicals with no reply. Our in-room amenities do contain a small amount of Argan oil. Argon is a gas. The packaging states on it, that it contains Argan oil in bold letters. These are the products mandated by Best Western for their standard properties. The properties you stayed at could have been a plus or a premier. Our desk agents for any emergency are instructed to have the guest call the er or go to the er because we are not medical professionals. Poison controls number is also online. Fell free to reach out at 505-242-7022 and leave a message or at jegelhoff@innsuites.com.

"quick get away"

5
User 30/07/2021

we enjoyed our stay. the facility was clean and inviting. the front desk staff was very welcoming and professional. the room and jacuzzi tub were in excellent condition. my favorite place to stay in Albuquerque!

Jeff Egelhoff, Other at Best Western Airport Albuquerque Inn Suites Hotel & Suites, responded to this review
Mod87110, Our team is committed to providing an exceptional experience, and we appreciate your feedback as a valued guest of ours. Your health and safety remain paramount. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Feel free to reach out to us with any other comments. 505-242-7022 or at jegelhoff@innsuites.com. Ask for Jeff

"Dated but close to airport"

3
LCP2010, Clifton, Virginia 19/07/2021

It's definitely a dated property. There is no elevator but it's only a two story property. But if you are traveling with a lot of luggage it's a hassle. The walls are thin you will hear your neighbors. The staff was friendly, and here is a shuttle. It's only a 3 minute ride to airport so it's good for early morning flights out. It was fine enough for a one night stay, but I wouldn't stay longer than that.

Jeff Egelhoff, Other at Best Western Airport Albuquerque Inn Suites Hotel & Suites, responded to this review
Our team is committed to providing an exceptional experience, and we appreciate your feedback as a valued guest of ours. By telling us what you liked about your stay and how we can improve you are helping us provide superior customer service. That being said, we do not advertise an elevator. We offer great amenities like a hot breakfast, airport shuttle, pool and a full fitness center. If there is any other feedback feel free to reach out at 505-242-7022 or at jegelhoff@innsuites.com. Ask for Jeff

"Repeat Customers"

4
hlquig, Havre, Montana 16/07/2021

We were at this hotel about 2 years ago that's why we came back. Nice hotel. New breakfast setup takes a little getting used to, but was fine. I would recommend this property, and when back in this area would stay here again.

Jeff Egelhoff, Other at Best Western Airport Albuquerque Inn Suites Hotel & Suites, responded to this review
Our team is committed to providing an exceptional experience, and we appreciate your feedback as a valued guest of ours. Your health and safety remain paramount. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Feel free to reach out if you have any other comments or concerns. 505-242-7022 or at jegelhoff@innsuites.com. Ask for Jeff

"Watch out for $100/night pet fee"

3
somerhisers, Punta Gorda, Florida 15/07/2021

Would have given five stars if they had an edible breakfast (it was a grab and go with hard cold breakfast sandwich) and were “pet friendly” as they claimed. $100/night on top of our $150/room fee is not okay. We got to hotel and it was too late to rebook elsewhere

"Very friendly hotel"

5
User 14/07/2021

Always stay here when in the area even if it's out of the way, the rooms are clean and staff is friendly! Very good pet friendly hotel, and a lot of places to eat close by and feel like a really safe area.

Jeff Egelhoff, Other at Best Western Airport Albuquerque Inn Suites Hotel & Suites, responded to this review
MHHUTAH, Our team is committed to providing an exceptional experience, and we appreciate your feedback as a valued guest of ours. Your health and safety remain paramount. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. Thank you for being a Best Western guest. If you have any other comments or concerns, feel free to reach out to us at 505-242-7022 or at jegelhoff@innsuites.com. Ask for Jeff

"We will never stay here again."

2
User 05/07/2021

We were traveling from WI to Phoenix, AR, so just stopping through for a one night stay. I booked this hotel because I thought the hotel reviews were not bad and the price was right. The neighborhood seemed sketchy. Signs all over the parking lot warning guests to lock cars and they are not responsible for anything stolen or damaged. Staff did not seem like they are happy to work there. Room had an odor. Closet in room was a VERY large walk -in closet. Bathroom was small. Just seemed odd. Doors are metal and super heavy, so whenever anyone leaves, the doors slam and shake your walls. Received a wakeup call at 4am. Never asked for one. We had driven 12 hours the day before and were super tired. Went down to the front desk to ask if they called or if it was automated. The guy said it was automated. He didn't even ask what room I was in but "appeared" to look at the computer screen and then tell me that there was no wake-up call ordered. No kidding! He then went back to doing whatever he was doing. Didn't make any kind of eye contact with me. Seemed to be bothered.

Jeff Egelhoff, Other at Best Western Airport Albuquerque Inn Suites Hotel & Suites, responded to this review
Thank you for your feedback. I see you stayed the night? Did you let anyone know that the room was unsatisfactory? Did you ask to move rooms? Ask to speak to anyone in management? I'm not following the logic of staying in a room that was not up to standards. I stay in hotels several times a year and if I walk into a hotel room and it not satisfactory, I leave or ask to move rooms. It does not matter what time it is. Just to write a review? The area is what you would normally find around an Airport. The signs are a deterrent, you will find these same signs in most large cities. Feel free to contact me with any questions at 505-242-7022 or at jegelhoff@innsuites and ask for Jeff.

"Nice, comfortable place to stay in ABQ"

4
Andrew C, Salina, United States 14/06/2021

Stayed here on a cross-country southwestern US trip. Check-in was easy. One item to note about this hotel is they do not have an elevator. Stairway with landing led to our room on the 2nd floor. Room was nice size, appeared updated in last few years. Continental hot breakfast served in the morning. Common areas (lobby, halls, etc.) all were kept clean. Would stay again in the future when traveling to Albuquerque.

Jeff Egelhoff, Other at Best Western Airport Albuquerque Inn Suites Hotel & Suites, responded to this review
Andrew, Our team is committed to providing an exceptional experience, and we appreciate your feedback as a valued guest of ours. Your health and safety remain paramount. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you for mentioning the breakfast as we continue to navigate the balance between everyone's safety. Feel free to reach out if you have any other comments or concerns. you can reach us at jegelhoff@innsuites.com or at 505-242-7022 and ask for Jeff.

"Unaccepatable"

1
chelsealworley6, Moriarty, New Mexico 13/06/2021

I called in to secure a suite for the following night. The clerk mistaking my booked my room for that night- no big deal, mistakes happen. BUT when it was brought to my attention that it was incorrectly booked, I WAS STILL CHARGED $204. They said it was my fault because I didn't look at the confirmation email. OK-I WAS DRIVING ACROSS THE COUNTRY AND DIDNT HAVE TIME TO CHECK MY EMAIL. No refund was offered. The staff at that time (not the girl who did my reservation) was very rude.

"Home away from home"

5
User 10/06/2021

I love staying at this hotel its the home away from home . i like the two girls at the front desk very helpful. Breakfast was great. Would not stay at any hotel other then the best Western in Albuquerque

Jeff Egelhoff, Other at Best Western Airport Albuquerque Inn Suites Hotel & Suites, responded to this review
Imuniqueo, Our team is committed to providing an exceptional experience, and we appreciate your feedback as a valued guest of ours. Your health and safety remain paramount. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you for mentioning breakfast as we are still serving a hot breakfast that you take back to your room. Our pool is also open with a few restrictions. If you have any other comment or concerns feel free to reach out to us at 505-242-7022 or at jegelhoff@innsuites.com and ask for Jeff.

"Decent for the price"

3
dglo1972, Phoenix, Arizona 06/06/2021

I gave this the score I did because it's not easy to sleep in these rooms. The beds were fine. The pillows were fine. But the air conditioning is a whole different story. It's one of those units that blows from the wall from the outside of the building. The bed is about 3 in from the unit. The room gets really hot and the air comes on. Then it gets cold. Then it's hot, then it's cold. Even worse is if you're on the bed next to the air conditioning unit, when the air comes on, it will blow the sheets off of you. Then that cold air is blowing right on your body. It made for a rough night of sleep. The room was clean enough. There are no elevators. So you have to drag your luggage up the stairs. The area is a bit rough. Typical if airport areas. We were actually a little concerned about leaving our car parked with additional luggage in it. We only took into the room what we needed for that night. As this was just an overnight stay on our way to another destination. The property could use better lighting in the parking.

Jeff Egelhoff, Other at Best Western Airport Albuquerque Inn Suites Hotel & Suites, responded to this review
Thank you for your feedback regarding your stay at the Best Western Albuquerque Airport. We will use these suggestions to better our customer experience. We do have staff here that can help with luggage if needed. Just let the front desk know. Again thank you for your business and we look forward to serving you in the future. Feel free to reach out with any other comments or concerns. 505-242-7022 and ask for Jeff. You can also email me at jegelhoff@innsuites.com.

"Best Western"

5
User 05/06/2021

I really loved how clean my room was and the hot breakfast. Also ever time i go yvonne if very helpful and kind to customers. I also enjoy the fact that they follow the covid guidelines really well Has to be the best hotel in new mexico 9.5/10

Jeff Egelhoff, Other at Best Western Airport Albuquerque Inn Suites Hotel & Suites, responded to this review
Our team is committed to providing an exceptional experience, and we appreciate your feedback as a valued guest of ours. Your health and safety remain paramount. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you for mentioning breakfast as we try to have something for everyone. Feel free to reach out with any other comment or concerns at jegelhoff@innsuites.com or 505-242-7022 and ask for Jeff

"Nice place to stay in Albuquerque close to the ABQ Sunport Airport"

4
susans8082014, Citrus Heights, California 23/05/2021

I've stayed here several times in the last 10 years visiting family in ABQ. The staff is friendly and helpful. The hotel is a 2-story builiding with a second 2-story building in the back. There are NO ELEVATORS in either building so request a first story room if climbing stairs is an issue. There is a swimming pool. The bathrooms are very small and including a tub/shower, You pretty much have to close the bathroom door to sit on the toilet. They do serve a hot breakfast which the staff serves to you.Waffles, scrambled eggs, bacon/sausage, cold cereal, muffins, coffee, juice, etc. Bring the tray under the ice bucket to breakfast - it's so much easier to handle the plates and beverages. The bathrooms are very small - pretty much close the door to sit on the toilet, Housekeeping will change your towels, empty trash if you request at the FRONT DESK. It is an older hotel but well maintained, very clean, Comfortable beds, good A/C, coffee in room, water in bottles available, ABQ Journal daily newspaper, nice lobby, masking and social distancing quidelines are followed. I plan to stay there again my next trip to ABQ. There are a couple of coffee shops in front of the Hotel.

Jeff Egelhoff, Other at Best Western Airport Albuquerque InnSuites Hotel & Suites, responded to this review
Thank you for your feedback regarding your stay at the Best Western Albuquerque Airport! We are happy to hear that you enjoyed your stay with us and that you found our service exceptional. It is always wonderful to know when we have satisfied our guests. We realize you have many choices when it comes to lodging and try to provide our guests with the best service under the current conditions.If you have any other comments or concerns feel free to reach out to me at jegelhoff@innsuites.com or via phone at 505-242-7022 and ask for Jeff

"Good Deal"

5
User 21/05/2021

This hotel was great, and a good price for what you get. They have a lot of rules in place too follow the states current covid restrictions, check the complaints of an over exaggeration of what's in place. They never stopped servicing a hot breakfast, and found a way to keep their pool open and safe, your just have to wait in the lobby for 15 minutes or so. But they have couches, complementary water, tv, and computers for public use while you wait.

Jeff Egelhoff, Other at Best Western Airport Albuquerque InnSuites Hotel & Suites, responded to this review
Thank you for your feedback regarding your stay at the Best Western Albuquerque Airport! We are happy to hear that you enjoyed your stay with us and that you found our service exceptional. It is always wonderful to hear from our guests that understand the policies of the hotel. Thank you for mentioning the breakfast as we try to provide something for everyone. Feel free to reach out if you have any other comments or concerns. You can reach me at jegelhoff@innsuites.com or at 505-242-7022. Ask for Jeff

"Beware the hotel rebuttals. For us? Clean rooms, but unsafe location."

2
Christina N, Seattle 18/05/2021

The extra star is for the refund of one night. Our room was clean, but the front desk is sorely lacking empathy and communication. (This coming from a teacher.) Parking is at your own risk because "it's Albuquerque". We moved to a hotel elsewhere and felt safe. From the moment I arrived at the front desk, I was shaking in my boots not knowing if I was putting my family staying at this hotel. Eventually we moved elsewhere with better security in their parking lot, I guess. Lastly: please do what all other Best Westerns and hotels, in general, do during this pandemic with their swimming pools. Have reserved time slots on a schedule so that guests don't have to sit in the lobby area (in their swimsuits) 30 minutes - an hour waiting for a pool slot. It just makes sense. AND, very lastly, whoever is responding to these reviews - please don't take it so personally. It comes across: unprofessional. I don't recommend staying here without some changes. Go to the UPTOWN area for a safer stay. We stayed a week there without incident. Again, thanks for the one day refund on our two day stay. (And please don't state my full name in your reply, as you did on some of the other reviews. Thanks in advance.)

Jeff Egelhoff, Other at Best Western Airport Albuquerque InnSuites Hotel & Suites, responded to this review
Christina N, Yes i take these reviews personally as it affects the livelihood of 26 other employees. We did not have to refund your second night as it was prepaid whether you checked out or not. We did and you still had to be an internet troll and write something but didn't want your last name used. It is clear there is a wide discrepancy from what one guest sees compared to another. The discrepancy comes from guests who abide by the rules and the ones who do not. We have a few Covid based policies because of our states mandates that must be followed. Second, No one asked you to wait in your bathing suite. It was stated you must be in the lobby to maintain your spot for the pool. Follow these simple policies and i can assure you that you will have a great stay. Third, do your research before saying a hotel is unsafe. Look at crime rates in the area you stayed. We let you know not to leave your valuables in your vehicle as a common sense practice. Feel free to reach out if you have any questions or concerns at jegelhoff@innsuites.com or 505-242-7022 and ask for Jeff

"DO NOT BELIEVE THE GOOD RATINGS ARE NOT TRUE. AVOID T HIS PLACE!!"

1
User 13/05/2021

The worst hotel experience I have ever had in my life!!. I booked the hotel through Hotels.com, and when we got there, the room was dirty and smell very bad. I called the lobby and changed some furniture. I called Hotels.com, and they called the hotel and agreed to shorten my stay there and only stayed for one night because it was late. Hotels.com and the Hotel decided that I would check out early and give me credit for the second night. When I called to check my credit status, they refused the refund because they said I stayed in that Horrible hotel for two nights. The hotel is old and smells terrible, and it doesn't have a safe parking lot. They don't keep their commitment, and to add insult to injury, they are STEALING my money. DO NOT BELIEVE THE GOOD RATINGS ARE NOT TRUE. AVOID T HIS PLACE!!

Jeff Egelhoff, Other at Best Western Airport Albuquerque InnSuites Hotel & Suites, responded to this review
Hector, Thank you for the feedback. If you want to discuss this in an appropriate manner we would be more than willing to have that conversation. We will not tolerate guests belittling or cussing at our staff. So yes we denied your claim. We also verified with hotels.com that you did not contact them about checking out early. This is the other reason we recommend you booking directly with the hotel. You can reach me at 505-242-7022 or at jegelhoff@innsuites.com. Ask for Jeff

"Great beds and room amenities"

4
User 28/04/2021

After being on the road all day, nothing feels better than relaxing in a clean, comfortable room with soft beds. We were extremely pleased with the quality of the furnishings and the overall cleanliness of our room. We got a great night's sleep and our daughter especially enjoyed the complimentary hand lotion. We did have trouble with the vending machine - it wouldn't take any form of payment. It was partly due to our credit card company's anti-fraud program, but our cash didn't work either. We probably could have tried another vending machine, but we didn't. Breakfast was good. It was a little awkward having to request food items from a staff member, but the hotel was just following regulations. I would definitely recommend this hotel to anyone traveling through Albuquerque. The management did a great job keeping the hotel clean and it was apparent that they care about the well-being of the guests.

Jeff Egelhoff, Other at Best Western Airport Albuquerque InnSuites Hotel & Suites, responded to this review
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you for mentioning breakfast as we are one of the only hotels offering a hot breakfast in Albuquerque. If I can be of assistance in the future, please don't hesitate to contact me at 505-242-7022 or at jegelhoff@innsuites.com. Ask for Jeff

"Quiet, Close to Restaurants, Airport, Base, Friendly"

5
Adventurer251266, West Alexandria, Ohio 27/04/2021

Really enjoyed the staff here. Close to the airport and the Air Force Base. Close to Old Town and Restaurants. Hotel is very quiet. Beds are comfortable and rooms are large. Really enjoy this hotel and have stayed here a few times.

Jeff Egelhoff, Other at Best Western Airport Albuquerque InnSuites Hotel & Suites, responded to this review
Thank you for your feedback regarding your stay at the Best Western Albuquerque Airport! We are happy to hear that you enjoyed your stay with us and that you found our service exceptional. It is always wonderful to know when we have satisfied our guests. We realize you have many choices when it comes to lodging and try to provide our guests with the best service under the current conditions. Feel free to reach out if you have any comment or concerns. You can always book directly at 505-242-7022 or email us at jegelhoff@innsuites.com. Ask for Jeff

"Close to the airport."

5
dmerle, Tucson, AZ 18/04/2021

This airport is close to the airport but you don't hear the airplanes come and go. Restaurants are near by. The Interstate 10 highway is close by. The rooms are large and comfortable. Always a good place to stay.

Jeff Egelhoff, Other at Best Western Airport Albuquerque InnSuites Hotel & Suites, responded to this review
Thank you for your feedback regarding your stay at the Best Western Albuquerque Airport! We are happy to hear that you enjoyed your stay with us and that you found our service exceptional. It is always wonderful to know when we have satisfied our guests. We realize you have many choices when it comes to lodging and try to provide our guests with the best service under the current conditions. If you have anymore comments or concerns feel free to reach out to us either via email at jegelhoff@innsuites.com or at 505-242-7022 and ask for Jeff

"I recommend to spend your important travel budget elsewhere."

1
High Heeled R, Texas Gulf Coast, Texas 02/04/2021

This was my choice in Albuquerque for the past 10 years and one of their unprofessional employees who is a little too empowered with his mask rules made me feel so bad that I will not stay here again. In fact, I had to drive back through Albuquerque and I stayed elsewhere already. If you are a female traveling alone, request an upstairs room as I was given a room on the first floor with no screen on the window and it opened AND did not shut securely, so I had to request a new room. In the morning, I was literally all alone, no one else around in the very back of the property attempting to use their coin laundry machine and this little boy employee walked past me and dragged me to the front desk to give me a mask, and they didn't have any, so he said I could not go back to the laundry room without my mask. The owners response was funny because, the mask is not my issue, the issue is how guests are being treated and the lack of class and decorum within. I mean, he was so unprofessional; I accidentally left my Ralph Lauren sheet there and the nice employee Marty, had it waiting for me and the mask cop boy saw me and didn't say hello or try to be fabulous, he put his head down and hid. My issue is also with the tacky tip jar with a scribbled note soliciting tips for a breakfast area that is rudely blocked off with tables. The people that would be giving a tip ARE adults and I just don't think they need a note explaining what a tip jar is or why they should give you one for liquid eggs, watered down coffee and impersonal service. Honestly the parking lot is so filled with transients, litter and street hustlers, I was just glad to see my vehicle wasn't robbed overnight - I intentionally parked by the office because when I attempted to park my car in view of my room window in back, there was a large group of transients drinking beer and rifling through a car in the space by my room. Apparently they have a budget to pay a mask detective, but not security to ensure the physical safety of their guests.

Jeff Egelhoff, Other at Best Western Airport Albuquerque InnSuites Hotel & Suites, responded to this review
High Heeled Road Tripper, Thank you for your feedback. The state of New Mexico is under a mask mandate that was updated on March 8th. It reads: Face Mask or Cloth-Face Covering for Businesses A business may not allow a person who is without a mask or cloth-face covering to enter the premises except when that person has a written exemption from a healthcare provider. This requirement includes indoor gyms, exercise classes and fitness centers. This also comes with a warning that businesses can be fined or cited. While i apologize that he would not let you put your jeans in the dryer, I do have 25 employees that are still working and have been working through this pandemic and its not easy when everyone has an opinion and thoughts about the pandemic. Regarding breakfast, again the only reason that we are allowed to have breakfast which most hotels in Albuquerque do not is because we follow strict guidelines from the state. We do appreciate your business and if your issues are with masks or rules feel free to come back to us when our state allows us to resume business as normal. With regards to the parking and safety. We do have a night houseman that walks the property every night to help protect our guests and why we do not allow unregistered guests to visit the hotel. Unfortunately it is difficult to get APD to respond to transients. This is also why we have the hotel policies in place. Feel free to contact me with any other comments or concerns at 505-242-7022 or at jegelhoff@innsuites.com. feel free to return after Covid as you did state you have been coming here for 10 years.

"fine for an overnight stay, nothing groundbreaking"

3
User 02/04/2021

This place was fine for an overnight stay, was relatively clean and the front desk staff were very nice. I'm probably search elsewhere for another hotel in the area next time I'm around but it fit our needs for our stay. the hot breakfast was definitely a plus!!

Jeff Egelhoff, Other at Best Western Airport Albuquerque InnSuites Hotel & Suites, responded to this review
Thank you for your feedback regarding your stay at the Best Western Albuquerque Airport! We are happy to hear that you enjoyed your stay with us. We realize you have many choices when it comes to lodging and try to provide our guests with the best service under the current conditions. Feel free to reach out to me and let me know what we could have done to make your stay better. You liked our staff, the room was clean and we serve a hot breakfast?Again Thank you for your business. If you have any other comment or concerns feel free to contact me at 505-242-7022 and ask for Jeff or via email at jegelhoff@innsuites.com

"best hotel in our road trip"

5
creativelady52, Las Vegas, Nevada 18/03/2021

wish we used them from the beginning the other that we stayed at were'nt as good and some was horrible and one a nightmare, this hotel offered a hot breakfast and they delivered a hot breakfast. just wish they had more locations

Jeff Egelhoff, Other at Best Western Airport Albuquerque InnSuites Hotel & Suites, responded to this review
Thank you for your feedback regarding your stay at the Best Western Albuquerque Airport! We are happy to hear that you enjoyed your stay with us and that you found our service exceptional. It is always wonderful to know when we have satisfied our guests. We realize you have many choices when it comes to lodging and try to provide our guests with the best service under the current conditions. Thank you for for mentioning breakfast as we try to provide something for everyone. If you have any other comments or concerns feel free to call at 505-242-7022 or via email at jegelhoff@innsuites.com. Ask for Jeff.

"Just Okay"

3
FarmGirl62, Duluth, Minnesota 06/03/2021

After our "go to" hotel near the Albuquerque airport was not available, we decided to give this Best Western a try. It has been remodeled from an older property, accomodations were okay, far from what we expected in the newly rebranded Best Westerns. Our biggest disappointment was the beds, they were as hard as a rock. They felt like old coil spring mattresses. We tried taking the bedding from one to add to the other to give it a bit more comfort, it was little help. The bed actually vibrated when the people next door would walk, the floor was that unsupported. The bathroom accommodations were tight, the sink is high and only one light bulb was working at the sink. I do appreciate that they offered a hot breakfast, served by staff.

Jeff Egelhoff, Other at Best Western Airport Albuquerque InnSuites Hotel & Suites, responded to this review
Farm Girl62, Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. The beds are pillow tops and have recently been replaced. We usually get compliments on our beds. Thank you for mentioning the hot breakfast as many hotels are still serving a bagged breakfast. Thank you for your feedback. If you have any other comment or concerns feel free to reach out to us at 505-242-7022 or at jegelhoff@innsuites.com. Ask for Jeff

"Clean and Safe"

5
Danny E, Albuquerque, New Mexico 27/02/2021

Around Albuquerque there are a few places I trust for my Brother to stay. This is one of the very few I trust. Guess I have to use more than a bullet statement. Well, here in Albuquerque crime is kinda bad around the Interstate, this was just far enough away to be safe and close enough to get back on the freeway.

Jeff Egelhoff, Other at Best Western Airport Albuquerque InnSuites Hotel & Suites, responded to this review
Thank you for your feedback regarding your stay at the Best Western Albuquerque Airport! We are happy to hear that you enjoyed your stay with us and that you found our service exceptional. It is always wonderful to know when we have satisfied our guests. We realize you have many choices when it comes to lodging and try to provide our guests with the best service under the current conditions. We look forward to serving you when returning to Albuquerque. If you have any other questions or concerns feel free to reach out to us at 505-242-7022 or at jegelhoff@innsuites.Asl for Jeff

"Nice place to stay."

4
48PattiJ, Minnesota 28/12/2020

The hotel was very clean and the beds are awesome! Everything in our room was very clean and the rooms are big enough to move around comfortably. The only problem we encountered was the breakfast line was moving so slowly that we decided to skip it and get something elsewhere. I would suggest having more than one staff serving during this COVID ordeal.. I would highly recommend this hotel and would stay there again when I come through.

Jeff Egelhoff, Other at Best Western Airport Albuquerque InnSuites Hotel & Suites, responded to this review
Thank you for your feedback regarding your stay at the Best Western Albuquerque Airport! We are happy to hear that you enjoyed your stay with us and that you found our service exceptional. It is always wonderful to know when we have satisfied our guests. We realize you have many choices when it comes to lodging. Please accept our apologies if there was a wait for breakfast. Most hotels now are not serving a hot breakfast. We have tried to maintain our breakfast standards by offering a fresh hot meal in the morning. Breakfast is available from 6am to 10am to help with guests schedules. Again Thank you for staying at the Best Western Albuquerque Airport, we appreciate your business and look forward to serving you in the future. Feel free to reach out with any additional comments or concerns at 505-242-7022 or jegelhoff@innsuites.com

"Excellent Stay !!!"

5
Cashews_12, Las Vegas, Nevada 10/12/2020

After staying in various hotels in Albuquerque, the BEST WESTERN AIRPORT INNSUITES should be rated as one of the top hotels in the city The hotel was beyond my expectations. The room was spotless and the bedding and furnishings were as good as any high end stay in any city I've visited.

Jeff Egelhoff, Other at Best Western Airport Albuquerque InnSuites Hotel & Suites, responded to this review
Cashews_12 , Thank you for your feedback regarding your stay at the Best Western Albuquerque Airport! We are happy to hear that you enjoyed your stay with us and that you found our service exceptional. It is always wonderful to know when we have satisfied our guests. Please feel free to reach out to us if you wish to provide more feedback. We always strive to create the best guest experience we can. You can reach us at 505-242-7022 or jegelhoff@innsuites.com. Ask for Jeff.

"My worst travel experience ever"

1
Daniel J, Dallas, Texas 28/11/2020

My worst travel experience ever, The hotel wait staff at this location is extremely rude. The kitchen staff were extremely condescending and acted as if they were going out of their way to provide us any service at all. At checkout I was over charged $118 and when I took it to the manager he was extremely rude condescending and at the end of the transaction walked away. After asking him to come back to the counter to acquire his name so that I could file a complaint against him he handed me his card, he then turned and walking away again. I would NOT recommend staying here go anywhere but here!

Jeff Egelhoff, Other at Best Western Airport Albuquerque InnSuites Hotel & Suites, responded to this review
Daniel Jones, Thank you for your feedback regarding your stay at the Best Western Hotel Albuquerque Airport. It seems there are a few things that were left out of this review. First, you signed a registration card with the original amount that you state you were overcharged. My manager fixed the mistake that was created when the original reservation was moved to a different check in date. My staff will also not be abused by guests and try avoid further confrontation , as he did when he walked away after asking you if there was anything else he could do for you. We do appreciate all of our guests during these trying time and apologize if at any time our staff came across as rude. Unfortunately on a daily basis we have guests the refuse to abide by hotel and state mandated rules that are posted in a private business. Again please accept our apologies if you didn't enjoy your stay, as this doesn't match the other reviews about our hotel. If you have any other questions or concerns feel free to reach out to me via email at jegelhoff@innsuites.com or at 505-242-7022 and ask for Jeff.

"Felt like a Vacation"

5
H558NHedwardb, Rochester, New York 06/11/2020

After checking into this hotel it felt like I was actually on a vacation. The overall "feel" of this facility is one of "vacationing". The pool, hot tub, just seemed to take you away from the stresses of the day!

Jeff Egelhoff, Other at Best Western Airport Albuquerque InnSuites Hotel & Suites, responded to this review
Thank you for your feedback regarding your stay at the Best Western Albuquerque Airport! We are happy to hear that you enjoyed your stay with us and that you found our service exceptional. It is always wonderful to know when we have satisfied our guests. We realize you have many choices when it comes to lodging. Please feel free to reach out to us at 505-242-7022 or at jegelhoff@innsuites.com if you have any other questions or concerns. Ask for Jeff. Thank you for being Loyal Best Western Guests.

"Hospitality 101"

5
User 26/10/2020

I can't say enough about how impressive the Best Western chain of hotels has been during this challenging set of circumstances. On every occasion and at different locations it far exceeded our expectations and made traveling feel safe. Each hotel's staff exhibited such hospitality! The front reception staff, breakfast servers, maintenance professionals, shuttle drivers and housekeeping staff were all exceptional. To name any one individually would diminish the fact the entire team of staff members was fantastic. You all know who you are! Keep on smiling under those masks until we meet again, take care and be well!

Jeff Egelhoff, Other at Best Western Airport Albuquerque InnSuites Hotel & Suites, responded to this review
Thank you for your feedback regarding your stay at the Best Western Albuquerque Airport! We are happy to hear that you enjoyed your stay with us and that you found our service exceptional. It is always wonderful to know when we have satisfied our guests. We realize you have many choices when it comes to lodging and try to provide our guests with the best service under the current conditions. Thank you for mentioning our breakfast and breakfast staff. Feel free to reach out with any other comments or concerns. I can be reached via email at jegelhoff@innsuites.com or by phone at 505-242-7022. Ask for Jeff

"Visit with some friends..."

5
User 01/10/2020

Met up with some friends for the night, great place to stay, very clean, price was perfect and security made sure our vehicle's were safe. Breakfast was good, the pool and jacuzzi was amazing. Will definitely be staying there again.

Jeff Egelhoff, Other at Best Western Airport Albuquerque InnSuites Hotel & Suites, responded to this review
Thank you for your feedback regarding your stay at the Best Western Albuquerque Airport! We are happy to hear that you enjoyed your stay with us and that you found our service exceptional. We realize you have many choices when it comes to lodging and try to provide our guests with the best service under the current conditions. If you have any additional feedback please feel free to reach out at 505-242-7022 or via email at jegelhoff@innsuites.com. Ask for Jeff

"Excellent hotel over all!"

5
148janelled, Kansas City, Missouri 20/09/2020

Everything was absolutely perfect during our stay including friendly, professional staff, a delicious hot breakfast served with social distancing, very clean room with a comfortable bed, 24-hr fitness center, nice outdoor pool, hot tub and patio area with tables to enjoy eating outdoors, per-friendly but not one but smelly, and in a safe, well-lit area. They even have cold water bottles for tie arrival or departure. We plan to return to this Best Western by the airport every time we go through Albuquerque. Yvonne and the other front desk staff and breakfast servers were super friendly and helpful!

Jeff Egelhoff, Other at Best Western Airport Albuquerque InnSuites Hotel & Suites, responded to this review
Thank you for your feedback regarding your stay at the Best Western Albuquerque Airport! We are happy to hear that you enjoyed your stay with us and that you found our service exceptional. It is always wonderful to know when we have satisfied our guests. We realize you have many choices when it comes to lodging and try to provide our guests with the best service under the current conditions. Please fell free to reach if you have any comments or concerns as we always appreciate honest feedback. You can reach me via phone at 505-242-7022 or with email at jegelhoff@innsuites.com. Ask for Jeff

"Wonderful Stay at a Great Site"

5
stuartbJ5027XU, Los Angeles, California 10/09/2020

What a wonderful stay I had at this facility. I was redeploying abroad and needed transport around the local area, to cover last minute errands, and the staff moved mountains to help me. In spite of the COVID Pandemic, I was made to feel welcome and safe during my visit. It's nice, in these trying times, to stay at a hotel that takes such care with its' clients.

Jeff Egelhoff, Other at Best Western Airport Albuquerque InnSuites Hotel & Suites, responded to this review
Thank you for your feedback regarding your stay at the Best Western Albuquerque Airport! We are happy to hear that you enjoyed your stay with us and that you found our service exceptional. It is always wonderful to know when we have satisfied our guests. We realize you have many choices when it comes to lodging and try to provide our guests with the best service under the current conditions. Feel free to reach out if you have any other comments or concerns. I can be reached at 505-242-7022 and ask for Jeff. You can also reach me via email. jegelhoff@innsuites.com.

"Discrimination/ unclean"

1
jillp574, Terreton, Idaho 27/08/2020

I have asthma so I can't wear a mask. They would not even let me eat breakfast even if I was sitting alone by myself without a mask on. They were very good. The bathtub was not cleaned and the room smelled horrible. Also they charged us for two extra rooms that we did not get and for other items. We can't even get a hold of the manager! Dishonesty, disgusting rooms, and discrimination! Never stay here.

Jeff Egelhoff, Other at Best Western Airport Albuquerque InnSuites Hotel & Suites, responded to this review
Thank you for your feedback regarding your stay at the Best Western Hotel Albuquerque Airport! We will use this feedback to insure better guest service. Feel free to reach out to us at 505-242-7022 and leave a voicemail if we do not pick up. I can also be reached via email at jegelhoff@innsuites.com. Please understand that we must abide by the health orders. It is mandatory in Albuquerque and we can be fined by the city for not enforcing it. The other item you mentioned was being charged for rooms you did not use. If you reach out to me i can provide you with signed registration cards where you checked into the rooms. again thank you for your business.

"Front line nursing"

2
User 16/08/2020

While the facility is relatively clean, there is a great deal lacking for those who are here for business. No notice at check in of no water for the first day, so no shower or cleaning up before work. Air conditioner inadequate to cool room. 2nd day banging and motor thumping from roof and loud music next door. No help from front desk. 3rd day loud drum music vibrating the wall and bed from next door and front desk only offered to shorten our reservation but initially refused to help with situation. I would say if your here to party and tear it up, great place to stay. If your here to work and need to shower and sleep, probably need to look else where because the kid at the desk will not put himself out to help. Not my best stay in a hotel, that's for sure.

Jeff Egelhoff, Other at Best Western Airport Albuquerque InnSuites Hotel & Suites, responded to this review
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. The water issue was an unexpected emergency, that being said the desk should have notified anyone checking in, the water would be off for 45 min. Feel free to reach out at 505-242-7022 or jegelhoff@innsuites.com.… for Jeff

"Great Stay!!!!"

5
CopCutie, Memphis, Tennessee 14/08/2020

Myself and my adult daughter booked the King suite and it was a very nice stay. We were pleased to see cold water and sodas upon entering. We also were impressed with the pool schedule for COVID. They allowed 1 family each hour. The room has a huge with a separate living room and two full baths, a refrigerator and a microwave. The location is close to the airport and lots of restaurants in walking distance. We would definitely stay again if the opportunity presents itself.

Jeff Egelhoff, Other at Best Western Airport Albuquerque InnSuites Hotel & Suites, responded to this review
Copcutie, Thank you for your feedback regarding your stay at the Best Western InnSuites Hotel Albuquerque Airport! We are happy to hear that you enjoyed your stay with us and that you found our service exceptional. It is always wonderful to know when we have satisfied our guests. We realize you have many choices when it comes to lodging. If you have any other comments or suggestions feel free to reach out at 505-242-7022 or jegelhoff@innsuites.com. Ask for Jeff

"Exceptional stay in a diffcult tiem"

5
Geneva K, Las Vegas, Nevada 22/07/2020

The hotel staff at the BW Airport InnSuites was exceptional in ensuring strict cleaning, and care in everything at the hotel. The room was exceptionally clean, the service was exceptional, the handling of every aspect was well thought out, and well carried out by the staff. A HUGE BONUS was the pool was open with strict limits, but did allow the ability to enjoy some time relaxing.

Jeff Egelhoff, Other at Best Western Airport Albuquerque InnSuites Hotel & Suites, responded to this review
Thank you for your feedback regarding your stay at the Best Western Albuquerque Airport! We are happy to hear that you enjoyed your stay with us and that you found our service exceptional. It is always wonderful to know when we have satisfied our guests. We realize you have many choices when it comes to lodging, and we sincerely appreciate your business. Thank you for also mentioning that while we have strict limits, we are trying to have our hotel as normal as possible during these trying times. If you have any other comments or concerns feel free to reach out to us at 505-242-7022 or via email at jegelhoff@innsuites.com. Ask for Jeff

"Review"

5
User 20/07/2020

Every time we stay Yvonne is always so kind to us. We love staying because we know we are always taken care of. Yvonne is such a great person and very friendly. I would recommend staying here it is very nice.

Jeff Egelhoff, Other at Best Western Airport Albuquerque InnSuites Hotel & Suites, responded to this review
Thank you for your feedback regarding your stay at the Best Western Albuquerque Airport! We are happy to hear that you enjoyed your stay with us and that you found our service exceptional. It is always wonderful to know when we have satisfied our guests. We realize you have many choices when it comes to lodging. We look forward to serving you on your next stay at the hotel. You can always call Yvonne directly to book your reservations. If you have any other comments or concerns feel free to contact us at 505-242-7022 or jegelhoff@innsuites.com.

"Very nice and clean rooms"

4
Dlmclean26, Brookline Station, Missouri 09/07/2020

The property is very well kept. Location is a decent area. The evening staff was very rude and short with both of us. It was like she really didn't want to deal with anyone. After driving for hours the last thing you want is to be treated as if you are a pain. You want a friendly greeting. Value is about average.

Jeff Egelhoff, General Manager at Best Western Airport Albuquerque InnSuites Hotel & Suites, responded to this review
Thank you for your feedback regarding your stay at the Best Western Albuquerque Airport! We are happy to hear that you enjoyed your stay with us. Please accept our apologies for the staff. We will use this as a coaching moment. We realize you have many choices when it comes to lodging and appreciate you staying with Best Western. Feel free to reach out with anymore comments or concerns at 505-242-7022 or jegelhoff@innsuites.com. Ask for Jeff

"Close to the airport"

4
DavidS19383, Tucson, AZ, United States 08/07/2020

This hotel is close to the airport. They have jaz suites which are in high demand. The hotel is clean as well as the rooms. There is easy access to the freeway (I25) The hot breakfasts are shut down due to the virus but they provide items to go. The hotel frequently upgrades the rooms and lobby. A good place to stay at a reasonable price.

Jeff Egelhoff, General Manager at Best Western Airport Albuquerque InnSuites Hotel & Suites, responded to this review
We would like to Thank you for taking the time to share you experience from your recent stay. It gives us great pleasure to know you enjoyed your stay. We appreciate the feedback and look forward to serving you again in the future. If you have any other comments or concerns feel free to reach out to us at 505-242-7022 or via email at jegelhoff@innsuites.com. Ask for Jeff. Thank you for being a loyal Best Western customer.

"Hands down best suite ever"

5
Joenjan, Las Vegas, Nevada 23/06/2020

It was hard for me to find a suite that consisted of a jacuzzi and rare to find here in the ABQ but Best Western will be the go to for us..Room was so cozy and clean..beautifully set up..bed was so comfortable and the icing on the cake was the jacuzzi..just amazing...so relaxing and roomy..5 stars and staff was so nice and very informative. We will be back soon..

Jeff E, Manager at Best Western Airport Albuquerque InnSuites Hotel & Suites, responded to this review
Thank you for your feedback regarding your stay at the Best Western InnSuites Hotel Albuquerque Airport! We are happy to hear that you enjoyed your stay with us and that you found our service exceptional. It is always wonderful to know when we have satisfied our guests. We realize you have many choices when it comes to lodging, and we sincerely appreciate your business. Feel free to reach out if you have any questions or concerns. 505-242-7022 or jegelhoff@innsuites.com and ask for Jeff.

"Cars Vandalized in Hotel's Parking Lot Overnight, Poor Response from Management"

2
Laurie P, Santa Fe, New Mexico 28/05/2020

For many years this Best Western was our go-to whenever my husband or I flew out of the ABQ Sunport- inexpensive and convenient- but our stay last November was so disappointing we will not stay there again. My car and the two cars parked next to mine were broken into and vandalized overnight while parked in their back parking lot. When we reported it to the hotel's security guard he said he had been driving the hotel's airport shuttle all night and no one was on security duty. When I called to speak to the manager I was directed to voicemail and never received a return call. When I left a negative review on a Best Western email survey I received a generic “we hope you'll give us another chance” email from the hotel's GM. The unsafe parking lot and lack of security, along with the poor response from management, are unacceptable. Had management responded in a way that valued our repeat business through the years we would have considered staying there again, however there is an abundance of better options around the airport.

Jeff E, General Manager at Best Western Airport Albuquerque InnSuites Hotel & Suites, responded to this review
Luaralyn Pryor, I see your last stay was in November of 2019. On behalf of our entire team, I would like to apologize for not exceeding your expectations. It does seem there is a wide discrepancy from what one guest sees compared to another when looking at the reviews. We do have security besides our shuttle driver that patrols the parking lot at varying hours to help prevent these situations from happening. We advise anyone whether or not they are staying at a hotel not to leave personnel items in their vehicle as these crimes are usually from opportunity not unsafe areas. Feel free to contact us at 505-242-7022 or at jegelhoff@innsuites.com if you have any other comments or concerns. Ask for Jeff

"Enjoyable stay in ABQ"

5
User 24/05/2020

The BW Airport in ABQ is one of the reasons I stay at BW. From the second I was greeted until I checked out, I was comfortable. I don't have room for too many specifics, but let's say it is was great!

Jeff E, Manager at Best Western Airport Albuquerque InnSuites Hotel & Suites, responded to this review
Thank you so much for your feedback regarding your stay at the Best Western InnSuites Hotel Albuquerque Airport! We realize you have many choices when it comes to lodging, and we sincerely appreciate you supporting our business when in town.. We hope to have you as a guest in our hotel again soon. Please contact Jeff if I can be of any assistance 505-242-7022 or email at jegelhoff@innsuites.com

"Quiet hotel during a quarantine"

4
jeremyntaylor, Piedmont, Oklahoma 21/05/2020

I booked this hotel as part of a trip to see my parents in Arizona. The price was cheap due to the fact that New Mexico was barely out of quarantine. The room was nothing fancy, but the beds were comfortable and it was certainly quiet since we some of the perhaps 30 guests staying that evening. Initially we walked in and there was the faint odor of cigarette smoke, but once we got the air circulating the smell went to a minimum. The beds were decent, and fortunately I brought my own pillow as theirs were way to soft for my tastes. Breakfast was a to-go lunch due to lockdown regulations and an error to comply, so we opted not to get anything. Staff at check-in was as little rude and not very welcoming, as if we had intruded on something she was doing. When I asked for recommendations of somewhere to eat she named several fast food places, which were probably our only options anyway. Certainly would stay here again.

Jeff E, Manager at Best Western Airport Albuquerque InnSuites Hotel & Suites, responded to this review
Thank you for your feedback regarding your stay at the Best Western InnSuites Hotel Albuquerque Airport! I think there may be some confusion on which hotel you are reviewing. We are still doing breakfast, either a breakfast sandwich or burrito, yogurt, cereal and an individual muffin. These items are served by a dedicated breakfast attendant and everything is wrapped in accordance to guidelines. We will use the feedback to better our guest experience.Thank you for choosing Best Western Albuquerque Airport.

"Excellent Service & Clean Rooms"

5
joannemA7975HF, Kingston, Canada 08/04/2020

Although clean and tidy rooms are the most important feature of a hotel, good customer service makes the whole experience come together. The Front desk receptionist went above and beyond for us in these trying times. She offered to move us to the ground floor to avoid walking the many stairs with our luggage and also suggested that we park closer to the front desk so they could keep an eye out for us and our heavily packed car and bicycles on the car bike rack. Top marks for this lady.

Jeff E, Manager at Best Western Airport Albuquerque InnSuites Hotel & Suites, responded to this review
Thank you for your feedback regarding your stay at the Best Western InnSuites Hotel Albuquerque Airport! We are happy to hear that you enjoyed your stay with us and that you found our service exceptional. We realize you have many choices when it comes to lodging, and we sincerely appreciate your business. We are always very pleased when a guest takes the time to share a wonderful experience at our property. Feel free to reach out if you have any questions or concerns. 505-242-7022 or jegelhoff@innsuites.com and ask for Jeff.

"Clean rooms"

4
Ksks1234, Edmond, Oklahoma 22/03/2020

To me, the most important aspect of a hotel is the cleanliness. I really do not care if it looks dated, as long as it is clean. This hotel was very clean. The beds were also very comfortable. The only downside was the walls were thin. I could hear the people next door and their whiny kid. The place was great and I would stay there again, just not next to people with young kids.

Jeff E, Manager at Best Western Airport Albuquerque InnSuites Hotel & Suites, responded to this review
We would like to thank you for taking your time to share your experience of your recent visit to Best Western Airport Albuquerque InnSuites Hotel. It gives us great pleasure to know that you enjoyed your stay. If you have any questions or concerns please call 505-242-7022 or jegelhoff@innsuites.com and ask for Jeff

"Great staff and facility"

5
A3744QWscotto, Stanhope, Australia 21/03/2020

Superb service, room and amenities. Exceptional staff service easy access to parking and room. Extremely friendly front desk and helpful with local eateries and amenities. Would definitely stay here again

Jeff E, Manager at Best Western Airport Albuquerque InnSuites Hotel & Suites, responded to this review
Thank you for your feedback regarding your stay at the Best Western InnSuites Hotel Albuquerque Airport! We are happy to hear that you enjoyed your stay with us and that you found our service exceptional. We realize you have many choices when it comes to lodging, and we sincerely appreciate your business. Feel free to reach out if you have any questions or concerns. 505-242-7022 or jegelhoff@innsuites.com and ask for Jeff.

"Surprised"

5
User 15/03/2020

When we first got here, the property was a big property. Looked like a apartment complex. We were told they served snacks in the evening, we got there and it was a light lunch. The breakfast was good. The rooms were very nice and pleasant.

Jeff E, Manager at Best Western Airport Albuquerque InnSuites Hotel & Suites, responded to this review
Thank you for your feedback regarding your stay at the Best Western InnSuites Hotel Albuquerque Airport! We are happy to hear that you enjoyed your stay with us and that you found our service exceptional. We realize you have many choices when it comes to lodging, and we sincerely appreciate your business. Thank you for mentioning social hour which has improved with a hot item in the evening. Feel free to reach out if you have any questions or concerns. 505-242-7022 or jegelhoff@innsuites.com and ask for Jeff.

"Best stay in Albuquerque, NM "

5
jonmichaeljackson, Oklahoma City, Oklahoma 12/03/2020

Best Western Airport Albuquerque Inn and Suites was amazing. This is a beautiful hotel. It has a retro feel but everything is so clean, classy, and elegant. The room is very comfortable. We felt at home and got such a good night's rest. The view we had overlooking the pool was great. It was sparkling blue! We got a chance to grab some breakfast on the way out and it was wonderful. They had a good variety of healthy and tasty options. Would love to return!

Jeff E, Manager at Best Western Airport Albuquerque InnSuites Hotel & Suites, responded to this review
Thank you for your feedback regarding your stay at the Best Western InnSuites Hotel Albuquerque Airport! It is always wonderful to know when we have satisfied our guests. We realize you have many choices when it comes to lodging, and we sincerely appreciate your business. We are always pleased when a guest takes the time to share about our wonderful amenities. Feel free to reach out if you have any questions or concerns. 505-242-7022 or jegelhoff@innsuites.com and ask for Jeff.

"Love this place"

5
User 08/03/2020

We have stayed her several times and love it each and every time. Staff is always very friendly and helpful. This time we got a different room and bed was a little hard for my liking but still loved it

Jeff E, Manager at Best Western Airport Albuquerque InnSuites Hotel & Suites, responded to this review
Thank you for your recent Trip Adivsor review of the Best Western InnSuites Hotel Albuquerque, the Management Team here at the hotel would like to thank you for your business and we are very happy that we exceeded your expectations. When your travels bring you back to Albuquerque reach out to us directly and ask for Jeff. I can be reached at 505-242-7022 or jegelhoff@innsuites.com. Thank you for being a loyal customer

"Good Value!"

4
House-Sitting, Indianapolis, Indiana 24/02/2020

Property was squeaky clean. Nice social snacks in evening and a fine breakfast in the morning. They did a fine job with the shuttle which was the principle reason I stayed there. Place was quiet and i would stay again

Jeff E, Manager at Best Western Airport Albuquerque InnSuites Hotel & Suites, responded to this review
We would like to thank you for taking your time to share your experience of your recent visit to Best Western Airport Albuquerque InnSuites Hotel. It gives us great pleasure to know that you enjoyed your stay, and we appreciate your feedback about our social hour,breakfast and shuttle.. If you are ever in the Albuquerque area please contact us directly to make reservations at 505-2427022 or email jegelhoff@innsuites.com. Ask for Jeff. It would be our pleasure to serve you again! Thank you for being a loyal Best Western customer.

"Excellent hotel, excellent location, great service"

5
ramirez020, Farmington, New Mexico 21/02/2020

I really enjoyed my stay at this hotel. Words cannot describe how beautiful this hotel is. You have to experience it for yourself. Beautiful rooms, beautiful décor, outstanding overall. The staff was ultra friendly and very professional especially Roci. Highly recommend this place.

Jeff E, Manager at Best Western Airport Albuquerque InnSuites Hotel & Suites, responded to this review
Thank you so much for your feedback regarding your stay at the Best Western InnSuites Hotel Albuquerque Airport! We realize you have many choices when it comes to lodging, and we sincerely appreciate your business. We hope to have you as a guest in our hotel again soon. Please contact Jeff if I can be of any assistance 505-242-7022 or email at jegelhoff@innsuites.com

"Excellent"

5
erduran62, Roswell, New Mexico 20/02/2020

Perfect little hide-away but easily accessible. Various restaurants within walking distances. Staff from managers to cleaning staff were very polite, respectful and made out accommodations excellent. We will most definitely be staying here on our future trips to Albuquerque .

Jeff E, Manager at Best Western Airport Albuquerque InnSuites Hotel & Suites, responded to this review
Thank you for your feedback regarding your stay at the Best Western Hotel Albuquerque Airport! We are pleased to hear that you enjoyed your stay with us. It is always wonderful to know when we have satisfied our guests. We realize you have many choices when it comes to lodging, and we sincerely appreciate your business. Feel free to reach out if you have any questions or concerns. 505-242-7022 or jegelhoff@innsuites.com and ask for Jeff.

"A good Best Western near the airport."

5
derinzyj, Calgary, Canada 17/02/2020

This is a good place to stay, with excellent staff and a very nice pool area. They have a happy hour every night, at which they provide some nonalcoholic beverages and some food, which varies per night. Room and bed were comfortable.

Jeff E, Manager at Best Western Airport Albuquerque InnSuites Hotel & Suites, responded to this review
We would like to thank you for taking your time to share your experience of your recent visit to Best Western Airport Albuquerque InnSuites Hotel! It gives us great pleasure to know that you enjoyed your stay, and we appreciate your feedback about our social hour. If you are ever in the Albuquerque area please contact us directly to make reservations at 505-2427022 or email jegelhoff@innsuites.com. Ask for Jeff. It would be our pleasure to serve you again! Thank you for being a loyal Best Western customer.

"We blocked off 30+ rooms for a soccer event."

5
User 03/02/2020

The administrative and front staff at the Best Western Albuquerque Airport InnSuites was phenomenal. The office staff did a great job in communicating as well as in their organization. The front staff was more than patient and accommodating to various request for our differing teams. The hotel went above and beyond with a welcoming sign within the front lobby, provided snacks in the room with our logo and consistently provided bottles of water and cookies for our 120+ players and then the associated parents that traveled. I would highly recommend this hotel for an individual stay or group travel!

Jeff E, Manager at Best Western Airport Albuquerque InnSuites Hotel & Suites, responded to this review
Thank you for your feedback regarding your stay at the Best Western InnSuites Hotel Albuquerque Airport! It is always wonderful to know when we have satisfied our guests. We realize you have many choices when it comes to lodging, and we sincerely appreciate your business. We are always very pleased when a guest takes the time to share a wonderful experience at our property. Feel free to reach out if you have any questions or concerns. 505-242-7022 or jegelhoff@innsuites.com and ask for Jeff.

"Visit with traveling soccer team "

5
User 03/02/2020

This hotel was great for our soccer trip with games in Albuquerque. They were very accommodating and made all aspects of the trip easy - even last minute changes on our part were no problem for them The hotel had lots of spaces for groups to meet and were always willing to open meeting rooms at a moments notice when we asked

Jeff E, Manager at Best Western Airport Albuquerque InnSuites Hotel & Suites, responded to this review
Thank you for your recent review of our hotel. We are happy to hear that we exceeded your expectations! The Management Team hopes you will stay with us again when your travels bring you to Albuquerque. Everyone here at the Best Western Albuquerque Airport appreciates your business and loyalty. Feel free to reach out with any other comments or concerns. We can be reached at 505-242-7022 or jegelhoff@innsuites.com. Ask for Jeff. Again thank you for choosing to stay with us.

"Highly recommended"

5
cunananmike, Albuquerque, New Mexico 02/02/2020

Wonderful staff and breakfast. Room and facility is clean. They offer snacks from 5pm which is a bonus. Location is near key areas (airport, mall, restaurants, cinema, etc.). Will definitely use this hotel again.

Jeff E, Manager at Best Western Airport Albuquerque InnSuites Hotel & Suites, responded to this review
Thank you for your feedback regarding your stay at the Best Western InnSuites Hotel Albuquerque Airport! We are happy to hear that you enjoyed your stay with us and that you found our service exceptional. It is always wonderful to know when we have satisfied our guests. We realize you have many choices when it comes to lodging, and we sincerely appreciate your business. Thank you for mentioning social hour which has improved with a hot item. Feel free to reach out if you have any questions or concerns. 505-242-7022 or jegelhoff@innsuites.com and ask for Jeff.

"Casino trip"

5
Leasa D, Amarillo, Texas 01/02/2020

Great hotel, service was excellent, breakfast was great, and room was roomy with a very comfy bed. Would recommend this hotel. It has a nice courtyard with pool and hot tub, grill area to use in the summer. They have snacks in the afternoon and warm cookies

Jeff E, Manager at Best Western Airport Albuquerque InnSuites Hotel & Suites, responded to this review
Thank you for your feedback regarding your stay at the Best Western InnSuites Hotel Albuquerque Airport! We are happy to hear that you enjoyed your stay with us and that you found our service exceptional. It is always wonderful to know when we have satisfied our guests. We realize you have many choices when it comes to lodging. Thank you for mentioning the breakfast and cookies. We try to accommodate all of our guests. Feel free to reach out if you have any questions or concerns. 505-242-7022 or jegelhoff@innsuites.com and ask for Jeff.

"Great weekend getaway"

5
User 30/01/2020

I look for Best Western properties as they aee a great value and competitivly priced and this Best Western was no different. Very positive experience it is not too far from the Old town and Downtown and the University

Jeff E, Manager at Best Western Airport Albuquerque InnSuites Hotel & Suites, responded to this review
We would like to thank you for taking your time to share your experience of your recent visit to Best Western Airport Albuquerque InnSuites Hotel and the great rating! It gives us great pleasure to know that you enjoyed your stay, and we appreciate your feedback. If you are ever in the Albuquerque area please contact us directly to make reservations at 505-242-7022 or email jegelhoff@innsuites.com, it would be our pleasure to serve you again! Thank you for being a loyal Best Western customer. Ask for Jeff

"Old, weird, but they hit one out of the park on the room"

4
YouKidsGetOffMyLawn, Mission, Kansas 28/01/2020

This property is EXTREMELY difficult to find, even with GPS; it's old, jammed into a small, strange lot, and the parking overlaps and is crowded out by other hotels and restaurants. It badly needs a top-to-bottom rehab, like, maybe ten years ago. BUT. On my request for a quiet room on a busy Friday night, the desk clerk put me in a ONE THOUSAND SQUARE FOOT SUITE (paced it off). For under eighty bucks. And what I started noticing was that everything both in the room and around the property worked, right down to the solid "clunk" of the outside doors when they locked themselves behind me. So, yeah. Good work, people.

Jeff E, Manager at Best Western Airport Albuquerque InnSuites Hotel & Suites, responded to this review
Thank you so much for your feedback regarding your stay at the Best Western InnSuites Hotel Albuquerque Airport! We realize you have many choices when it comes to lodging, and we sincerely appreciate your business. I am not sure what you mean by needs to be updated. We just recently completed a 1 million dollar renovation. We hope to have you as a guest in our hotel again soon. Please contact Jeff if I can be of any assistance 505-242-7022 or email at jegelhoff@innsuites.com

"Best Western the least Best of my Hotels in ALBQ"

1
User 21/01/2020

This hotel is older no elevator for taking multiple bags to your room. 2 flights of stairs. Even though they are only 5 minutes from the Airport they make you wait every 1/2 hr to get a ride which is ridiculours especially if they tell you different when you check in. If you don't mind outdate this is the place for you and you can wait every 1/2 hr for a trip to the airport. Its not for me at all they need to get with every other Hotel and do better. Install an elevator and make continuous trips to the airport, that was the least they could do after hauling all our luggage down 2 flights of stairs.

Jeff E, General Manager at Best Western Airport Albuquerque InnSuites Hotel & Suites, responded to this review
Melanie Charette, It does seem there is a wide discrepancy from what one guest sees compared to another when looking at the reviews. Please accept my apologies because you didn't bother to research on where you were staying. We do not advertise an elevator. It is on the consumer to research and verify that the hotel will work for their needs. The second item that bothered you was the shuttle schedule. Your exact words were to get with every other hotel. We happen to be one of three hotels of the 22 hotels near the airport that run a 24 /7 shuttle every 30mins. Most hotels start their shuttle at 5am and end at 10 pm. In conclusion if you want a hotel that goes beyond what most hotels offer with breakfast,social hour, 24/7 shuttle, fitness center and great customer service. We would love to have all the travelers that are looking for these qualities in a hotel. If you have any comments or concerns feel free to contact me at jegelhoff@innsuites or 505-242-7022. Ask for Jeff

"Awesome"

5
anna g, Honolulu 19/01/2020

Awsome spacious suite. I was surprised at the large size of the rooms and double bathroom. Love the french doors. Breakfast was good and the ladies were friendly. Nice quiet area near airport with ample parking.

Jeff E, Manager at Best Western Airport Albuquerque InnSuites Hotel & Suites, responded to this review
Thank you for your recent review of our hotel. We are happy to hear that we exceeded your expectations! The Management Team hopes you will stay with us again when your travels bring you to Albuquerque. Everyone here at the Best Western Albuquerque Airport appreciates your business and loyalty. Feel free to reach out with any other comments or concerns. We can be reached at 505-242-7022 or jegelhoff@innsuites.com. Ask for Jeff. Again thank you for choosing to stay with us.

"sleepless in Albuquerque"

3
Mtnt123, Wanatah, United States 10/01/2020

Let me start with what is great with this hotel - location, price, and staff...not necessarily in that order. The staff are great - friendly, prompt, answer your questions and get you to the airport on time! Price was wonderful considering that you get not only breakfast, but also a evening snack (ours was chicken fajitas, chips and salsa - delicious!). Literally the only thing keeping this from being a 5 star is ...we didn't sleep a wink. We heard every foot , paw, bowling ball, dumbbell, luggage cart sound, creaking every board above our heads. I don't know if Sumo wrestlers were practicing in the room above us or not, but it was loud. Hopefully it was just our impolite quests above us. I really wanted to give this hotel a better score cause everything else was spot on.

Jeff E, Manager at Best Western Airport Albuquerque InnSuites Hotel & Suites, responded to this review
Thank you for your feedback regarding your stay at the Best Western InnSuites Hotel Albuquerque Airport! We realize you have many choices when it comes to lodging, and we sincerely appreciate your business. We do have staff at the desk 24/7 to take care of any issues that our guests may have. Feel free to reach out if you have any questions or concerns. 505-242-7022 or jegelhoff@innsuites.com and ask for Jeff.

"Wonderful and friendly stay"

5
amywQ5124YT, Albuquerque, New Mexico 09/01/2020

We stayed the the Best Western Airport. Place was clean and rooms were clean. Staff was out standing and very helpful. Breakfast had many different choices to choose from even for my picky eater kids.

Jeff E, Manager at Best Western Airport Albuquerque InnSuites Hotel & Suites, responded to this review
Thank you so much for your feedback regarding your stay at the Best Western InnSuites Hotel Albuquerque Airport! We realize you have many choices when it comes to lodging, and we sincerely appreciate your business. Thank you for the comment on breakfast as we try to offer something for everyone. We hope to have you as a guest in our hotel again soon. Please contact Jeff if I can be of any assistance 505-242-7022 or email at jegelhoff@innsuites.com

"Great place to stay!"

5
User 07/01/2020

Started staying here cause the Hotel I used to stay at was not being cleaned like it used too. This hotel is in a Great area close to airport, food and I feel safe there. No shady people around. The first time I had my puppy with me and they have pet areas with bags and cans conveniently at each end of hotel, pool and hot tub great breakfast and afternoon snacks. Will be making this hotel my regular place in Albuquerque!

Jeff E, Manager at Best Western Airport Albuquerque InnSuites Hotel & Suites, responded to this review
Thank you for your feedback regarding your stay at the Best Western InnSuites Hotel Albuquerque Airport! We are pleased to hear that you enjoyed your stay with us and that you found our service exceptional. It is always wonderful to know when we have satisfied our returning guests. We realize you have many choices when it comes to lodging, and we sincerely appreciate your business. Feel free to reach out if you have any questions or concerns. 505-242-7022 or jegelhoff@innsuites.com and ask for Jeff.

"Best Western Hotel Albuquerque, New Mexico is excellent"

5
marciarZ7653BV, Taos, New Mexico 02/12/2019

I always enjoy staying overnight at the Albuquerque airport Best Western Hotel when I have an early flight out the next morning. The accomodations and hotel staff are VERY GOOD, comfortable, clean and friendly.

Jeff E, Manager at Best Western Airport Albuquerque InnSuites Hotel & Suites, responded to this review
Thank you for your feedback regarding your stay at the Best Western InnSuites Hotel Albuquerque Airport! We are pleased to hear that you enjoyed your stay with us and that you found our service exceptional. It is always wonderful to know when we have satisfied our returning guests. We realize you have many choices when it comes to lodging, and we sincerely appreciate your business. Feel free to reach out if you have any questions or concerns. 505-242-7022 or jegelhoff@innsuites.com and ask for Jeff.

"Unexpected"

1
AzulaLuna, San Antonio, Texas 30/11/2019

I arrive early so I called for their free shuttle service from the hotel and was told that I had to wait until 3 pm. So I did . But the shuttle never came. The guy at the front desk said he was there and walk up and down for me. Which was a lie because I was waiting for him. I had to pay for a taxi to take me. I also had trouble with my check in they did not want to give me my free night I had to call customer service and put them on the phone with him. I received a shock when I was told they could not give me a receipt. That they will email it to me. They charge me $50.00 for Cheetos stains. Terrible customer service and unlawful charges. Deciteful lier's.

Jeff E, Manager at Best Western Airport Albuquerque InnSuites Hotel & Suites, responded to this review
Marie Mendez , Please accept my apologies if there was a issue with the shuttle. Free nights are made through Best Western International, which every Best Western is individually owned and operated. They gave us permission to accept the free night without the voucher which is does stipulate you must have the voucher to redeem. There does seem to be a wide discrepancy between what one guest sees compared to another. Feel free to contact us at 505-242-7022 or at jegelhoff@innsuites.com if you have any other comments or concerns. Ask for Jeff

"Last Impressions Last"

3
TrademarkTraveler, Austin, Texas 27/11/2019

Likes: Close to the airport. Good quality breakfast selections. Room was perfectly fine for an overnight stay before catching a flight. Shuttle pick-up from the airport car-rental facility as well as pick-up/drop-off from the airport. Process-Improvement Opportunity. If you need to use the shuttle to catch a flight, make sure you do two things: (1) ensure your room number is written down on a manifest for the shuttle; and (2) make sure personnel date the manifest. As you might guess, we made reservations on the shuttle for the next day, and showed up early the next day for that shuttle. Long story short, since apparently no one was listed on the hotel's shuttle manifest, a couple with a lot of luggage (not their fault - that's not the point) took up the entire shuttle. It is fortunate the hotel is really close to the airport - but we had to trouble-shoot by requesting the hotel make a second run to take us there. Fortunately, due to proximity and because we were there at a slow time, being bumped didn't impact us catching our flight. But - shuttle is small - so if you are there at Thanksgiving, Christmas, or any other more crowded time, this could end up being a really frustrating end to your trip. Would be readily fixed by minor quality control on attention to scheduling (together with appreciation that getting to the airport actually is a big deal to guests staying at this particular location!)

Jeff E, Manager at Best Western Airport Albuquerque InnSuites Hotel & Suites, responded to this review
Thank you for your feedback regarding your stay at the Best Western InnSuites Hotel Albuquerque Airport! We realize you have many choices when it comes to lodging, and we sincerely appreciate your business. Feel free to reach out if you have any questions or concerns. 505-242-7022 or jegelhoff@innsuites.com and ask for Jeff.

"Nice"

5
User 11/11/2019

We usually stay at best westerns as our first choice as the quality and service is usually consistent even though each property is unique. This location was very pleasant, service was good and rooms very comfortable. Breakfast was nicely maintained with good options.

Jeff E, Manager at Best Western Airport Albuquerque InnSuites Hotel & Suites, responded to this review
Thank you so much for your feedback regarding your stay at the Best Western InnSuites Hotel Albuquerque Airport! We realize you have many choices when it comes to lodging, and we sincerely appreciate your business. Thank you for the comment on breakfast as we try to offer something for everyone. We hope to have you as a guest in our hotel again soon. Please contact Jeff if I can be of any assistance 505-242-7022 or email at jegelhoff@innsuites.com

"Great Hotel"

5
User 04/11/2019

This is our preferred hotel when staying in Albuquerque. If you have a chance reserve a suite. It is well worth it. Having a separate room to watch TV on a couch is well worth the upgrade. The breakfast is nice. They also have snacks in the evening.In the evening there is always nachos and one other snack.

Jeff E, Manager at Best Western Airport Albuquerque InnSuites Hotel & Suites, responded to this review
Thank you so much for your feedback regarding your stay at the Best Western InnSuites Hotel Albuquerque Airport! We realize you have many choices when it comes to lodging, and we sincerely appreciate your business. Thank you for the comment on breakfast as we try to offer something for everyone. We have expanded our social hour to also include one hot item per night. We hope to have you as a guest in our hotel again soon. Please contact Jeff if I can be of any assistance 505-242-7022 or email at jegelhoff@innsuites.com

"Best Western Albuquerque inn and suites"

5
User 30/10/2019

Best hotel for drop off and pick up from airport and car rental. Located minutes from the airport. Very friendly staff, prompt and accommodating. Nice hot breakfast and snacks at 5pm. Cookies and cold water bottles all day. Very comfortable beds Great Value for the money

Jeff E, Manager at Best Western Airport Albuquerque InnSuites Hotel & Suites, responded to this review
We would like to thank you for taking your time to share your experience of your recent visit to Best Western Airport Albuquerque InnSuites Hotel and the 5 star Rating! It gives us great pleasure to know that you enjoyed your stay, and we appreciate your feedback. Thank you for being a loyal Best Western customer. Please feel free to reach out with any comments or concerns at 505-242-7022 or jegelhoff@innsuites.com.

"Best Western Albuquerque"

5
User 30/10/2019

We have stayed at this Best Western location many times over the past 10 years. The staff have always been great, the rooms are always clean, up to date and comfortable. We have advised our friends to stay at this location, which they have, and they all say how awesome it was.

Jeff E, Manager at Best Western Airport Albuquerque InnSuites Hotel & Suites, responded to this review
Thank you for your feedback regarding your stay at the Best Western InnSuites Hotel Albuquerque Airport! We are pleased to hear that you enjoyed your stay with us and that you found our service exceptional. It is always wonderful to know when we have satisfied our returning guests. We realize you have many choices when it comes to lodging, and we sincerely appreciate your business. Feel free to reach out if you have any questions or concerns. 505-242-7022 or jegelhoff@innsuites.com and ask for Jeff.

"Good Lodging Near the Airport"

4
RetiredTravelerTN, Nashville, Tennessee 29/10/2019

We enjoyed a one-night stay at Best Western Airport Albuquerque InnSuites. Our king room was located in a second building behind the main building, just a short walk out the back door. The building is older and well-built, and we enjoyed the quiet location of our room which had plenty of space. We appreciated the cleanliness of the room. Staff is top-notch. We called the hotel when we arrived at the airport on a Thursday evening; within 20 minutes, Rose cheerfully came to pick us up in the hotel shuttle. Once at the hotel, she quickly checked us in. The next morning, Marty gave us a ride to the car rental, and when we returned, he provided the balloon festival information he'd promised. Both of these teammates are an asset to the hotel. The comfortable king bed was flanked by tables large enough for a sleep machine. An upholstered chair provided a place to sit. The room also contained a work desk with task chair, a chest, a wall-mounted TV, a microwave, and a refrigerator larger than the normal hotel refrigerator. The bathroom was a nice size with a long vanity and a tub/shower with a good showerhead. Breakfast in the main building consists of several options, both hot and cold. We found enough to start the day. We would definitely recommend this hotel to others, and we would stay again.

Jeff E, Manager at Best Western Airport Albuquerque InnSuites Hotel & Suites, responded to this review
Thank you so much for your feedback regarding your stay at the Best Western InnSuites Hotel Albuquerque Airport! We realize you have many choices when it comes to lodging, and we sincerely appreciate your business. Thank you for the comment on breakfast as we try to offer something for everyone. We hope to have you as a guest in our hotel again soon. Please contact Jeff if I can be of any assistance 505-242-7022 or email at jegelhoff@innsuites.com

"Need a hotel at the Albuquerque airport? Here's a good choice"

4
CindyC8484, Frederick, Maryland 26/10/2019

Very close to airport. Every time we arrive late at night, we stay at this hotel before heading to Las Cruces. Good price, helpful staff, nice breakfast spread. Rooms are well equipped. Only complaint is that we could hear conversations taking place in the hallway.

Jeff E, Manager at Best Western Airport Albuquerque InnSuites Hotel & Suites, responded to this review
Thank you for your feedback regarding your stay at the Best Western InnSuites Hotel Albuquerque Airport! We are happy to hear that you enjoyed your stay with us. It is always wonderful to know when we have satisfied our guests. We realize you have many choices when it comes to lodging, and we sincerely appreciate your business. We are always very pleased when a guest takes the time to share a wonderful experience at our property. Feel free to reach out if you have any questions or concerns. 505-242-7022 or jegelhoff@innsuites.com and ask for Jeff.

"Better than it appears"

3
BrianE1972, Bethlehem, Pennsylvania 26/10/2019

On first look, I was disappointed with this hotel. The outside of the hotel looks run down, there is no automatic door, and no elevator. But beyond that, the rooms are clean and pretty comfortable, and breakfast want bad. It's super close to the airport and to the car rental center, so for the price it's a good choice.

Jeff E, Manager at Best Western Airport Albuquerque InnSuites Hotel & Suites, responded to this review
Thank you so much for your feedback regarding your stay at the Best Western InnSuites Hotel Albuquerque Airport! We realize you have many choices when it comes to lodging, and we sincerely appreciate your business. Thank you for the comment on breakfast as we try to offer something for everyone. We hope to have you as a guest in our hotel again soon. Please contact Jeff if I can be of any assistance 505-242-7022 or email at jegelhoff@innsuites.com

"Excellent property and staff"

5
Michael G, United States 22/10/2019

We have stayed at this Best Western location for several years and keep coming back because of the excellent service and quality of our room and the amenities... very nice courtyard, pool & hot tub area; great breakfast and happy hour and excellent staff. This is probably the best Best Western we have stayed at.

Jeff E, Manager at Best Western Airport Albuquerque InnSuites Hotel & Suites, responded to this review
Thank you for your recent review of our hotel. We are happy to hear that we exceeded your expectations! The Management Team hopes you will stay with us again when your travels bring you to Albuquerque. Thank you for mentioning breakfast as we try to have options for everyone. Feel free to reach out with any other comments or concerns. We can be reached at 505-242-7022 or jegelhoff@innsuites.com. Ask for Jeff. Again thank you for choosing to stay with us and being a Best Western guest.

"Good Location for the Airport"

4
60seattle, Kent, Washington 21/10/2019

The hotel is very close to the airport. The employees were so friendly and accommodating. They offered all you can eat tacos and sodas in the late afternoon hours..... and it was good. We have had a continental breakfast, but never a free dinner. We very much appreciated it. We had to leave very early in the morning and they offered to give us a breakfast to go. Our only complaint is that we felt the cost was way too high. I believe they jacked up the cost because of the Balloon Festival that was going. However, with that said, all of the hotels that I checked out also spiked their prices. I do not like being taken advantage of. With that said, yes, we would stay again.

Jeff E, Manager at Best Western Airport Albuquerque InnSuites Hotel & Suites, responded to this review
Thank you for your feedback regarding your stay at the Best Western InnSuites Hotel Albuquerque Airport! We are happy to hear that you enjoyed your stay with us and that you found our service exceptional. Our rates do fluctuate with occupancy and we believe our service and rooms are worth it. We realize you have many choices when it comes to lodging, and we sincerely appreciate your business. Feel free to reach out if you have any questions or concerns. 505-242-7022 or jegelhoff@innsuites.com and ask for Jeff.

"Lots of bang for your buck"

5
SoccerChickOKC, Oklahoma City, Oklahoma 21/10/2019

When we first arrived, they said second floor no elevator. He offered twice to help carry our stuff, but it was a short climb. Appreciated the offer. Smaller hotel with big customer service. They had free Otis cookies and cold water at the desk. Then, free fajitas and nachos at 5pm with IBC Root Beer bottles and other items. We could have just had free dinner there! Room was great. Honestly, I just booked it because it was cheap, and we didn't plan to be in the room long. Actually a great find. My husband really enjoyed their free breakfast. He was thanking the staff for our stay.

Jeff E, Manager at Best Western Airport Albuquerque InnSuites Hotel & Suites, responded to this review
SoccerChickOKC: We would like to thank you for taking your time to share your experience of your recent visit to Best Western Airport Albuquerque InnSuites Hotel and the great rating! It gives us great pleasure to know that you enjoyed your stay, and we appreciate your feedback. If you are ever in the Albuquerque area please contact us directly to make reservations at 505-242-7022 or email jegelhoff@innsuites.com, it would be our pleasure to serve you again! Thank you for being a loyal Best Western customer. Ask for Jeff

"Clean, quiet and tucked away."

5
ChicRoadTripper, Houston, Texas 13/10/2019

I was very happy with this hotel; I stayed here in 2014 and it is still fabulous. Easy freeway access location but also very quiet, I slept very well and the suites are just very comfortable. No lack of food choices either, great location.

Jeff E, Manager at Best Western Airport Albuquerque InnSuites Hotel & Suites, responded to this review
Thank you for taking the time to review our property. We are happy to hear you enjoyed your second visit. Come see us again.

"Excellent value"

5
Jet57291663058, Phoenix, Arizona 04/10/2019

They really cared. Service was outstanding. Nice rooms . Fantastic breakfast, excellent quality which is rare with "free" breakfast. Close to the airport . The staff was very helpful. I would highly recommend the hotel

Jeff E, Manager at Best Western Airport Albuquerque InnSuites Hotel & Suites, responded to this review
Thank you for your recent review of our hotel. We are happy to hear that we exceeded your expectations! The Management Team hopes you will stay with us again when your travels bring you to Albuquerque. Everyone here at the Best Western Albuquerque Airport appreciates your business and loyalty. Feel free to reach out with any other comments or concerns. We can be reached at 505-242-7022 or jegelhoff@innsuites.com. Ask for Jeff. Again thank you for choosing to stay with us.

"Great BW! "

5
bethannmahan, Dallas, Texas 02/10/2019

This place is exactly why I stay at Best Westerns. The greeting was warm and welcoming! They gave me a special bag for being a rewards member. Love that they have cold bottled water to grab whenever you need. The young lady who checked me in has top notch customer service skills. The room was clean. Bed is big and comfortable. No noise. Perfect for my quick trip! Highly recommend.

Jeff E, Manager at Best Western Airport Albuquerque InnSuites Hotel & Suites, responded to this review
We would like to thank you for taking your time to share your experience of your recent visit to Best Western Airport Albuquerque InnSuites Hotel and the 5 star Rating! It gives us great pleasure to know that you enjoyed your stay, and we appreciate your feedback. If you are ever in the Albuquerque area please contact us directly to make reservations at 505-242-7022 or email jegelhoff@innsuites.com, it would be our pleasure to serve you again! Thank you for being a loyal Best Western customer. Ask for Jeff

"Welcoming Pre-Flight Home Away from Home"

5
Ana S, Burke, VA, United States 02/10/2019

I stay at this hotel every time I fly. The rooms are very nice. The staff is welcoming and helpful. I would--and do--recommend this hotel to everyone. The price is fair. The shuttle service to the airport and return, and to nearby restaurants is excellent. And if you need a car park, there are several nearby.

Jeff E, Manager at Best Western Airport Albuquerque InnSuites Hotel & Suites, responded to this review
Thank you for your feedback regarding your stay at the Best Western InnSuites Hotel Albuquerque Airport! We are happy to hear that you enjoyed your stay with us and that you found our service exceptional. It is always wonderful to know when we have satisfied our guests. We realize you have many choices when it comes to lodging, and we sincerely appreciate your business. Feel free to reach out if you have any questions or concerns. 505-242-7022 or jegelhoff@innsuites.com and ask for Jeff.

"Great time"

5
dissyizzy, Fort Collins, Colorado 01/10/2019

Wonderful time. The kids enjoyed swimming. The coffee was great and it was nice to have a hot fresh breakfast. There was grass for our dog to be comfortable as well. I highly recommend this hotel .We will definitely stay again.

Jeff E, Manager at Best Western Airport Albuquerque InnSuites Hotel & Suites, responded to this review
Thank you for your feedback regarding your stay at the Best Western InnSuites Hotel Albuquerque Airport! We are happy to hear that you enjoyed your stay with us and that you found our service exceptional. It is always wonderful to know when we have satisfied our guests. We realize you have many choices when it comes to lodging. Thank you for mentioning the breakfast and grass areas. We try to accommodate all of our guests. Feel free to reach out if you have any questions or concerns. 505-242-7022 or jegelhoff@innsuites.com and ask for Jeff.

"Terrible room"

1
Celia F, Milan ohio 30/09/2019

My husband and I stayed 1 night before our flight back to Ohio. We couldn't believe that there was NO shower curtain!!! Also, our bed was so uncomfortable, the room fan was obnoxiously loud,the curtains would not close!!! We have to say the staff was friendly. Definitely would NOT recommend

Jeff E, General Manager at Best Western Airport Albuquerque InnSuites Hotel & Suites, responded to this review
Celia Finton , If your going to write a bad review about a hotel than please get the information correct. I spoke to your husband on the morning of September 30th and showed him the blackout curtains in the room. I did apologize about the shower curtain, which mistakes happen. We do have staff here 24 / 7 and did not receive any complaints from your room about noise,shower curtain or blackout drapes. Any of these could have remedied very quickly if given the opportunity. There does seem to be a wide discrepancy between what one guest sees compared to another. Feel free to contact us at 505-242-7022 or at jegelhoff@innsuites.com if you have any other comments or concerns. Ask for Jeff

"great concert trip"

4
som79172, El Paso, Texas 24/09/2019

we had a great time at the hotel, everybody did a great job, so we feel really welcomed. The room was spacious and smell clean. The restaurant has a great menu we did really enjoy it. looking forward to another trip with you guys. Thank you

Jeff E, Manager at Best Western Airport Albuquerque InnSuites Hotel & Suites, responded to this review
Thank you for your feedback regarding your stay at the Best Western InnSuites Hotel Albuquerque Airport! We are happy to hear that you enjoyed your stay with us and that you found our service exceptional. It is always wonderful to know when we have satisfied our guests. We realize you have many choices when it comes to lodging, and we sincerely appreciate your business. We are always very pleased when a guest takes the time to share a wonderful experience at our property. Feel free to reach out if you have any questions or concerns. 505-242-7022 or jegelhoff@innsuites.com and ask for Jeff.

"Nicest Best Western compared to other Best Westerns"

5
mizaggie, South Padre Island, Texas 17/09/2019

Had to make multi-city trip over 3 days. Decided to stay in different Best Western inns (Albuquerque & Oakland). Of the 3 different inns (Sure Stay Plus, Airport InnSuites, and Plus Executive), our favorite overall was the Airport InnSuites. Great customer service, free shuttle, complimentary waters, “breakfast to go” for travelers leaving before breakfast, etc. And better deals than other Best Westerns. The other inns had great customer service, but they were more expensive and did not provide the additional complimentary amenities.

Jeff E, Manager at Best Western Airport Albuquerque InnSuites Hotel & Suites, responded to this review
Thank you for your feedback regarding your stay at the Best Western InnSuites Hotel Albuquerque Airport! We are happy to hear that you enjoyed your stay with us and that you found our service exceptional. It is always wonderful to know when we have satisfied our guests. We realize you have many choices when it comes to lodging, and we sincerely appreciate your business. We are always very pleased when a guest takes the time to share a wonderful experience at our property. Feel free to reach out if you have any questions or concerns. 505-242-7022 or jegelhoff@innsuites.com and ask for Jeff.

"Best Western"

4
User 17/09/2019

Rooms were clean, and the beds were comfortable. The staff was friendly & helpful. Every morning there was a good, hot breakfast, they even have green Chile sauce for the eggs. Conveniently located and easy to get to various places in town!

Jeff E, Manager at Best Western Airport Albuquerque InnSuites Hotel & Suites, responded to this review
Thank you for your feedback regarding your stay at the Best Western InnSuites Hotel Albuquerque Airport! We are happy to hear that you enjoyed your stay with us and that you found our service exceptional. Thank you for mentioning our breakfast, we try to offer something for everyone. Feel free to reach out if you have any questions or concerns. 505-242-7022 or jegelhoff@innsuites.com and ask for Jeff.

"Overbilled and stressed out"

3
cl0rissap, Farmington, New Mexico 16/09/2019

I've stayed at this hotel before and had no problems. This time it was different. The hotel itself was nice. No problems, but when it came to my bill. I check my back statement & it showed they doubled swiped my card. So I was charged over $300 for a 1 night stay! And because of this, my bank funds went into overdraft. The hotel said it was my banks fault, for not keeping up with there computers changes. I'm sorry but, its NOT my fault for your hotel placed a hold on my card without my knowledge. And when I got there to check in they swiped my card again. And took additional funds for the hotel room. The room should have been $108 with taxes & fees. But ended up being billed $316! I'm still trying to ge this, bill fixed. Please watch your bill closely.

Jeff E, Manager at Best Western Airport Albuquerque InnSuites Hotel & Suites, responded to this review
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Unfortunately this is correct. When using a debit card depending on your bank they could hold the money twice and its up to them to release the authorization. We authorize the card file to make sure its valid day of arrival. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. Feel free to contact us at 505-242-7022 or at jegelhoff@innsuites.com if you have any other comments or concerns. Ask for Jeff

"Great Hotel."

5
alejandrareyes865, Albuquerque, New Mexico 02/09/2019

The rooms were nice and clean. The bed was comfortable, breakfast was satisfying, the pool was enjoyable and all hotel staff were super nice and helpful. One thing I would have to complain about is the parking. There is not that many parking spaces for the size of the hotel.

Jeff E, Manager at Best Western Airport Albuquerque InnSuites Hotel & Suites, responded to this review
Thank you for your feedback regarding your stay at the Best Western InnSuites Hotel Albuquerque Airport! We are happy to hear that you enjoyed your stay with us and that you found our service exceptional. It is always wonderful to know when we have satisfied our guests. We realize you have many choices when it comes to lodging, and we sincerely appreciate your business. Feel free to reach out if you have any questions or concerns. 505-242-7022 or jegelhoff@innsuites.com and ask for Jeff.

"Easy breezy"

5
User 30/08/2019

Paradise with a balcony Friendly staff Nice location Loved that village inn was next door made eating easier Clean hotel Easy check in and out Let us stay an extra day without changin rooms Price fair

Jeff E, Manager at Best Western Airport Albuquerque InnSuites Hotel & Suites, responded to this review
We would like to thank you for taking your time to share your experience of your recent visit to Best Western Airport Albuquerque InnSuites Hotel and the 5 star Rating! It gives us great pleasure to know that you enjoyed your stay, and we appreciate your feedback. If you are ever in the Albuquerque area please contact us directly to make reservations at 505-242-7022 or email jegelhoff@innsuites.com, it would be our pleasure to serve you again! Thank you for being a loyal Best Western customer. Ask for Jeff

"Best Place to stay close to airport"

5
Hazel R, Terre Haute, Indiana 29/08/2019

The sheets were high quality. The pool and hot tub were very nice. Area around pool large with tables and chairs. Breakfast was excellent- two choices on scrambled eggs-plain and with chilies. tortillas, bacon, gravy, biscuits, waffles. Lots of choices

Jeff E, Manager at Best Western Airport Albuquerque InnSuites Hotel & Suites, responded to this review
Thank you for your recent review of our hotel. We are happy to hear that we exceeded your expectations! The Management Team hopes you will stay with us again when your travels bring you to Albuquerque. Thank you for mentioning breakfast as we try to have options for everyone. Feel free to reach out with any other comments or concerns. We can be reached at 505-242-7022 or jegelhoff@innsuites.com. Ask for Jeff. Again thank you for choosing to stay with us and being a Best Western guest.

"BW Plus near Sunport Airport"

5
Rosemary S, San Jose, United States 27/08/2019

Comfortable, affordable hotel in a very convenient location only 5 mins from ABQ Sunport Airport and off-site rental car return center. Very friendly staff! Nice outdoor pool, hot tub and patio area open until 10 pm.. Good variety of food for breakfast. Plus, they provided complimentary snacks and soft drinks in the evening that we were happy to enjoy upon our arrival, especially after a long day of driving from Colorado. I would definitely stay here again,.

Jeff E, Manager at Best Western Airport Albuquerque InnSuites Hotel & Suites, responded to this review
We would like to thank you for taking your time to share your experience of your recent visit to Best Western Airport Albuquerque InnSuites Hotel and the 5 star Rating! It gives us great pleasure to know that you enjoyed your stay, and we appreciate your feedback about our social hour. If you are ever in the Albuquerque area please contact us directly to make reservations at 505-2427022 or email jegelhoff@innsuites.com. Ask for Jeff. It would be our pleasure to serve you again! Thank you for being a loyal Best Western customer.

"Comfortable stay."

4
User 26/08/2019

For the money, this was a convenient and comfortable stay. The staff is extremely nice and helpful. The hot breakfast had good choices and seemed freshly done. I would suggest, however, booking your room on the top floor as you can hear people walking above you and crying babies if you are on a lower floor.

Jeff E, Manager at Best Western Airport Albuquerque InnSuites Hotel & Suites, responded to this review
We would like to thank you for taking your time to share your experience of your recent visit to Best Western Airport Albuquerque InnSuites Hotel. It gives us great pleasure to know that you enjoyed your stay. Thank you for mentioning our breakfast as we try to make sure there is something for everyone to enjoy. If you have any questions or concerns please call 505-242-7022 or jegelhoff@innsuites.com and ask for Jeff

"Couldn't have been happier"

5
Dee J, Keaau, Hawaii 24/08/2019

I was a bit worried about staying here because it's next to the airport and the room was was so reasonable. Boy was I surprised! It wasn't loud from the airport, the free amenities were great (full breakfast, afternoon snacks in the breakfast room, microwave, mini fridge, iron & ironing board, coffee/tea in room, comfortable king-sized bed). I would definitely stay here again should I return to Albuquerque. I appreciated the shuttle to the airport every half hour (let front desk know you'll be using it).

Jeff E, Manager at Best Western Airport Albuquerque InnSuites Hotel & Suites, responded to this review
Thank you for your feedback regarding your stay at the Best Western InnSuites Hotel Albuquerque Airport! It is always wonderful to know when we have satisfied our guests. We realize you have many choices when it comes to lodging, and we sincerely appreciate your business. We are always very pleased when a guest takes the time to share a wonderful experience at our property. Thank you for mentioning our breakfast and social hour, we try to offer something for everyone. Feel free to reach out if you have any questions or concerns. 505-242-7022 or jegelhoff@innsuites.com and ask for Jeff.

"Highly recommend!"

5
156leilaj, Albuqueque, United States 24/08/2019

The staff exceeds my expectations in accommodating my requests. The rooms are clean and comfortable. This location is my favorite! Especially since they have a jacuzzi in the room... it's definitely worth the money and stay.

Jeff E, Manager at Best Western Airport Albuquerque InnSuites Hotel & Suites, responded to this review
Thank you for your feedback regarding your stay at the Best Western Hotel Albuquerque Airport! We are pleased to hear that you enjoyed your stay with us. It is always wonderful to know when we have satisfied our guests. We realize you have many choices when it comes to lodging, and we sincerely appreciate your business. Thank you for taking the time to share a wonderful experience at our property. Feel free to reach out if you have any questions or concerns. 505-242-7022 or jegelhoff@innsuites.com and ask for Jeff.

"Home away from home"

5
jchavez69, Albuquerque, New Mexico 23/08/2019

This was a great place to stay. The kids enjoyed the pool while I relaxed in the Jacuzzi. They have a complementary Full hot breakfast, cereal, pancakes, waffles, eggs, biscuits and gravy, sausage, eggs with and without chili, and the best chili sauce that tasted like it was homemade. Room was nice, clean and spacious. It felt like home minus the pool the pool that was a bonus for the kids.

"Great Value, Convenient to Everything."

5
Richard B, Chino Hills, United States 21/08/2019

Nice property near the Sunport, airport. You can hear planes occasionally, but not too loudly. The hotel is clean and well kept, and is up-to-date, as far as the decorating goes, if you like that sort of thing. I will definitely be staying there on my next trip to Albuquerque.

Jeff E, Manager at Best Western Airport Albuquerque InnSuites Hotel & Suites, responded to this review
Thank you for your feedback regarding your stay at the Best Western Hotel Albuquerque Airport! We are pleased to hear that you enjoyed your stay with us. It is always wonderful to know when we have satisfied our guests. We realize you have many choices when it comes to lodging, and we sincerely appreciate your business. Thank you for taking the time to share a wonderful experience at our property. Feel free to reach out if you have any questions or concerns. 505-242-7022 or jegelhoff@innsuites.com and ask for Jeff.

"Good hotel"

5
pmckas719459, Berkeley, California 18/08/2019

Good location near Albuqerque Airport and the airport car rental center Decent room and buffet breakfast. Transport to and from not only the airport but the car rental center. We used it as a way station on our trip to Santa Fe.

Jeff E, Manager at Best Western Airport Albuquerque InnSuites Hotel & Suites, responded to this review
We would like to thank you for taking your time to share your experience of your recent visit to Best Western Airport Albuquerque InnSuites Hotel and the 5 star Rating! It gives us great pleasure to know that you enjoyed your stay, and we appreciate your feedback. If you are ever in the Albuquerque area please contact us directly to make reservations at 505-242-7022 or email jegelhoff@innsuites.com, it would be our pleasure to serve you again! Thank you for being a loyal Best Western customer. Ask for Jeff

"Wonderful Experience~"

5
Emily B, Evanston, Illinois 17/08/2019

Everyone who worked in this hotel was very kind and always helpful. The building and room was nicely decorated and the breakfast and snacks were delicious! The pool and hot tub area was beautiful and a nice way to relax.

Jeff E, Manager at Best Western Airport Albuquerque InnSuites Hotel & Suites, responded to this review
Thank you for your feedback regarding your stay at the Best Western InnSuites Hotel Albuquerque Airport! We are happy to hear that you enjoyed your stay with us and that you found our service exceptional. It is always wonderful to know when we have satisfied our guests. We realize you have many choices when it comes to lodging, and we sincerely appreciate your business. Feel free to reach out if you have any questions or concerns. 505-242-7022 or jegelhoff@innsuites.com and ask for Jeff.

"A Welcome Respite"

5
gypsytraveler2015, New Haven, Connecticut 17/08/2019

The hotel staff was fabulous! The only negative is that they don't have elevators, but the staff is very conscious of that and will walk your luggage up to your room and walk it down when you are ready to leave. I arrived about 15 minutes early and they were able to get me in my room right away. They had afternoon snacks from 4:30 to 6--that was so unexpected and an excellent thing for someone who traveled several hours back to Albuquerque to fly out at 6 am the next morning. Pleasant experience and next time I'm in Albuquerque I will stay here!

Jeff E, Manager at Best Western Airport Albuquerque InnSuites Hotel & Suites, responded to this review
We would like to thank you for taking your time to share your experience of your recent visit to Best Western Airport Albuquerque InnSuites Hotel and the 5 star Rating! It gives us great pleasure to know that you enjoyed your stay, and we appreciate your feedback about our social hour. If you are ever in the Albuquerque area please contact us directly to make reservations at 505-2427022 or email jegelhoff@innsuites.com. Ask for Jeff. It would be our pleasure to serve you again! Thank you for being a loyal Best Western customer.

"Clean hotel, friendly service"

5
User 09/08/2019

Great place to stay in Albuquerque. The motel was clean and check in was fast with friendly staff. The room was clean with clean bedding, clean bathroom, and plenty of towels. The bed was firm and comfortable. The room was modern and the sink was outside the bathroom. The shower was great! Breakfast was the best with lots of good options! It was nice to have a refrigerator and microwave in the room.

Jeff E, Manager at Best Western Airport Albuquerque InnSuites Hotel & Suites, responded to this review
We would like to thank you for taking your time to share your experience of your recent visit to Best Western Airport Albuquerque InnSuites Hotel. It gives us great pleasure to know that you enjoyed your stay. Thank you for mentioning our breakfast as we try to make sure there is something for everyone to enjoy. If you have any questions or concerns please call 505-242-7022 or jegelhoff@innsuites.com and ask for Jeff

"Good safe place to stay"

5
appylady, Aurora, Colorado 04/08/2019

The room was very comfortable and a nice size. Large TV. Seemed to be a very safe area. The breakfast is excellent. Many choices including eggs etc. I would definitely stay again. The building was a nice southwestern look to it.

Jeff E, Manager at Best Western Airport Albuquerque InnSuites Hotel & Suites, responded to this review
Thank you for your feedback regarding your stay at the Best Western InnSuites Hotel Albuquerque Airport! It is always wonderful to know when we have satisfied our guests. We realize you have many choices when it comes to lodging, and we sincerely appreciate your business. We are always very pleased when a guest takes the time to share a wonderful experience at our property. Thank you for mentioning our breakfast, we try to offer something for everyone. Feel free to reach out if you have any questions or concerns. 505-242-7022 or jegelhoff@innsuites.com and ask for Jeff.

"Great Location / Great Breakfast"

5
User 02/08/2019

Had a great stay at this hotel. Location was perfect, right up the road is Frontier and El Patio both great restaurants. The hotel also offers a free breakfast buffet which is great! The rooms are clean and beds are comfortable. Hotel staff was very polite and helpful and got us checked in right away. No complaints at all, would definitely stay here again.

Jeff E, Manager at Best Western Airport Albuquerque InnSuites Hotel & Suites, responded to this review
We would like to thank you for taking your time to share your experience of your recent visit to Best Western Airport Albuquerque InnSuites Hotel and the 5 star Rating! It gives us great pleasure to know that you enjoyed your stay, and we appreciate your feedback about our breakfast. If you are ever in the Albuquerque area please contact us directly to make reservations at 505-2427022 or email jegelhoff@innsuites.com. Ask for Jeff. It would be our pleasure to serve you again! Thank you for being a loyal Best Western customer.

"Highly recommend"

5
Karen T, Tucson, Arizona 29/07/2019

I always stay at this hotel whenever I go to Albuquerque. I travel alone and find the hotel and parking lot safe. Most often I am going through Albuquerque on my way from Tucson to CO. It is clean and great beds and pillows (my hot point when traveling). Great high speed internet. Easy to find and a Starbucks nearby.

Jeff E, Manager at Best Western Airport Albuquerque InnSuites Hotel & Suites, responded to this review
Thank you for your recent review of our hotel. We are happy to hear that we exceeded your expectations! The Management Team hopes you will stay with us again when your travels bring you to Albuquerque. Everyone here at the Best Western Albuquerque Airport appreciates your business and loyalty. Feel free to reach out with any other comments or concerns. We can be reached at 505-242-7022 or jegelhoff@innsuites.com. Ask for Jeff. Again thank you for choosing to stay with us.

"Very close to airport yet it was quiet"

5
KB231blue, Upstate New York 26/07/2019

We stayed one night on our vacation. There is no elevator but staff will help you with your bags if you need assistance. There is an ice machine on the first level only but it wasn't too far from our room. The room was very quiet and I never heard any airport noise while we were in the room. The hotel is very very close to the airport and if I ever fly out of Albuquerque I would absolutely stay here. The breakfast was a standard buffet which was adequate.

Jeff E, Manager at Best Western Airport Albuquerque InnSuites Hotel & Suites, responded to this review
Thank you so much for your feedback regarding your stay at the Best Western InnSuites Hotel Albuquerque Airport! We realize you have many choices when it comes to lodging, and we sincerely appreciate your business. Thank you for the comment on breakfast as we try to offer something for everyone. We hope to have you as a guest in our hotel again soon. Please contact Jeff if I can be of any assistance 505-242-7022 or email at jegelhoff@innsuites.com

"Decent Price Great Location"

4
Francine L, Decatur, Georgia 21/07/2019

We used to stay at this hotel years ago when flying in and out of Albuquerque. It was nice back then - with a garden Courtyard which was great for letting the kids run around when they were small. My first time back in many years, I was happy about the rooms & lobby upgrades. Staff was super accommodating and friendly. Bed was comfortable and walls/windows blocked sound well. Parking at $10/week beats all nearby lot prices. I'll be back.

Jeff E, Manager at Best Western Airport Albuquerque InnSuites Hotel & Suites, responded to this review
We would like to thank you for taking your time to share your experience of your recent visit to Best Western Airport Albuquerque InnSuites Hotel. It gives us great pleasure to know that you enjoyed your stay, and we appreciate your feedback. If you are ever in the Albuquerque area please contact us directly to make reservations at 505-242-7022 or email jegelhoff@innsuites.com. Thank you for being a loyal Best Western customer. Ask for Jeff

"In New Mexico to celebrate my parents' 50th Anniversary (July 12-July 15)"

4
quiglheal, Havre, Montana 18/07/2019

I wanted to have as many out of town travelers at one location. I think we managed to book 7 rooms. There were a few "snags" while checking in, but they were taken care of VERY quickly and with such ease that it was more of a non issue than anything, and I only mention it to extend my thanks to the personnel working at that time. I really liked the room names - we were in the Roswell Innsuite, much to the delight of my oldest child! The personalness of the individual room names was a nice touch. The only "complaint" I could mention is that the breakfast area was HOT!! The food choices were good. A lot of "New Mexico touches" with the option of the salsa for your eggs. The room was just...hot. And, unfortunately, the combination window/door faces east. Some form of cooling during the summer months might be something to check into. During the night of July 12, the fire alarm at a neighboring hotel went off - we never heard it and only learned about it from a family member out for a smoke. I don't think others in my group were aware until it was mentioned. I would absolutely recommend this location. And I thank you all for your care of my family group while we were there.

Jeff E, Manager at Best Western Airport Albuquerque InnSuites Hotel & Suites, responded to this review
Quiglheal, thank you for your recent review of our hotel. We are happy to hear that our staff exceeded your expectations. The Management Team hopes you will stay with us again when your travels bring you to Albuquerque. All the employees read the reviews, and are very much appreciative of your kind comments. We strive to have options for everyone during breakfast and even have gluten and dairy free items upon request. Best Western InnSuites Albuquerque appreciates your loyalty to the brand. If you have any other questions or concerns give us a call at 505-242-7022 or email at jegelhoff@innsuites.com. Ask for Jeff

"Wonderful!"

5
pflugher, West Allis, Wisconsin 17/07/2019

We loved staying in this hotel! We had a lovely room, relaxing time at the pool, and the breakfast was delicious! Each of the rooms even has its own name, how cute! The staff was very friendly and welcoming. We would definitely stay here again!

Jeff E, Manager at Best Western Airport Albuquerque InnSuites Hotel & Suites, responded to this review
Thank you so much for your feedback regarding your stay at the Best Western InnSuites Hotel Albuquerque Airport! We realize you have many choices when it comes to lodging, and we sincerely appreciate your business. Thank you for the comment on breakfast as we try to offer something for everyone. We hope to have you as a guest in our hotel again soon. Please contact Jeff if I can be of any assistance 505-242-7022 or email at jegelhoff@innsuites.com

"Nice"

4
courtneylyn28, Iowa 09/07/2019

Standard size room. Room was clean, decent breakfast. Added bonus was the balcony off our room, we weren't expecting it. It only was overlooking the parking lot, but it was still nice to sit out there in the morning with coffee while we fed the baby.

Jeff E, Manager at Best Western Airport Albuquerque InnSuites Hotel & Suites, responded to this review
Thank you so much for your feedback regarding your stay at the Best Western InnSuites Hotel Albuquerque Airport! We realize you have many choices when it comes to lodging, and we sincerely appreciate your business. Thank you for the comment on breakfast as we try to offer something for everyone. We hope to have you as a guest in our hotel again soon. Please contact Jeff if I can be of any assistance 505-242-7022 or email at jegelhoff@innsuites.com

"Thanks"

4
User 04/07/2019

Chose them because they were close to the airport. Staff was friendly place was relatively clean. Problems with loud guests but that isn't the hotels fault. Warm cookies and cold water in the lobby. We were up to early for breakfast BUT 24 shuttle to and from the airport was very nice

Jeff E, Manager at Best Western Airport Albuquerque InnSuites Hotel & Suites, responded to this review
We would like to thank you for taking your time to share your experience of your recent visit to Best Western Airport Albuquerque InnSuites Hotel. It gives us great pleasure to know that you enjoyed your stay, and we appreciate your feedback. If you are ever in the Albuquerque area please contact us directly to make reservations at 505-242-7022 or email jegelhoff@innsuites.com, it would be our pleasure to serve you again! Thank you for being a loyal Best Western customer. Ask for Jeff

"Close to the airport"

1
Lisa O, Long Beach, California, United States 03/07/2019

I stayed here for 8 days for a softball tournament. I would rank it with a motel 6. On the positive side I have to say the beds were comfortable and the desk staff was friendly. The bathroom was very small, no dresser or drawer space. House service cleaned most of the room but missed making beds or taking out trash daily. We had to go to the front desk for tissue paper after 2 days of asking for it The worst part house keeping left our door ajar after semi cleaning it. We were out all day and came back to find the door opened. NOT happy, I went to the front desk to talk to someone and was told "sorry". I would never stay here again.

Jeff E, Manager at Best Western Airport Albuquerque InnSuites Hotel & Suites, responded to this review
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. It does seem there is a wide discrepancy from what one guest sees compared to another when looking at the review. Feel free to contact us at 505-242-7022 or at jegelhoff@innsuites.com if you have any other comments or concerns. Ask for Jeff

"Most convient"

4
Dudley H, Santa Fe, New Mexico 24/06/2019

I suggest this hotel especially if you are having an early departure from the Sunport. Shuttle service, free breakfast....but if you are leaving very early you receive a take out breakfast bag. Easy parking...I left my car in their parking lot while I made a one day roundtrip. Made in very easy.

Jeff E, Manager at Best Western Airport Albuquerque InnSuites Hotel & Suites, responded to this review
Thank you so much for your feedback regarding your stay at the Best Western InnSuites Hotel Albuquerque Airport! We realize you have many choices when it comes to lodging, and we sincerely appreciate your business. We hope to have you as a guest in our hotel again soon. Please contact Jeff if I can be of any assistance 505-242-7022 or email at jegelhoff@innsuites.com

"Great staff!"

5
havasuhottie, Az 20/06/2019

Great stay at this Best Western. I try and always stay at a BW if I can. The staff here are exceptional. Must have great management. The hotel is older but well taken care of. Very pleased with the service. The housekeeping staff are awesome! Great pick!

Jeff E, Manager at Best Western Airport Albuquerque InnSuites Hotel & Suites, responded to this review
Thank you for your recent review of our hotel. We are happy to hear that we exceeded your expectations! The Management Team hopes you will stay with us again when your travels bring you to Albuquerque. Everyone here at the Best Western Albuquerque Airport appreciates your business and loyalty. Feel free to reach out with any other comments or concerns. We can be reached at 505-242-7022 or jegelhoff@innsuites.com. Ask for Jeff. Again thank you for choosing to stay with us.

"Spacious Suite"

4
catem, VA 16/06/2019

We stayed here for the last few days of our vacation because it was close to the airport. We booked a suite as it was just a few dollars more than a standard room and it was worth every penny. It was very spacious, with a separate bedroom and two bathrooms. We were there for three nights so it was nice to have the extra room. Breakfast was decent, but crowded. The only issue we had was that we discovered, after a long day out, that housekeeping had not come. We had agreed not to have the sheets and towels changed every day so that was not an issue, but the waste paper basket needed to be emptied. We told the front desk and didn't have a problem after that (but had to make do with an overflowing waste paper basket until the next day). The location was very convenient for the airport and rental car return.

Jeff E, Manager at Best Western Airport Albuquerque InnSuites Hotel & Suites, responded to this review
Thank you so much for your feedback regarding your stay at the Best Western InnSuites Hotel Albuquerque Airport! We realize you have many choices when it comes to lodging, and we sincerely appreciate your business. We hope to have you as a guest in our hotel again soon. Please contact Jeff if I can be of any assistance 505-242-7022 or email at jegelhoff@innsuites.com

"Clean, Convenient, Courteous, a Few Nice Touches"

5
vincentw498, Los Angeles, California 10/06/2019

Stopped here on my way driving back home to Nevada from a combination pleasure/business trip to New Mexico. Wasn't visiting Albuquerque this time around, so it was a way station stop but I did notice that it would have been basically going down one street and a turn either left/right to get to any of the popular attractions--so I made a note for next time. Room was attractive, clean, well maintained, linens crisp, carpet clean and fresh to walk on without feeling need to have socks on all the time. I noticed black washcloth at the sink and it said "makeup" and even though I don't wear makeup (a guy), I thought that was a nice add-on along with the sealed makeup wipes they provided. I always go for the hot breakfast items at Best Western and they were certainly available, palatable, warm, and plentiful/replenished---scrambled eggs, sausage, and (kind of rare amount BW's) hash brown potatoes.which was a welcome surprise since I'm wheat-intolerant. That said there was a selection of muffins, cereals, and bread for toasting. Related to breakfast service, another nice add-on was as I checked in in the late-afternoon/early evening, they offered a complimentary hot-snack buffet in the breakfast area of taquitos, nacho fixings, and cold sodas. This was a perfect refresher after the day's long drive--a total surprise and just the thing to take the edge off. Another plus for the way station traveler like myself, I did NOT have to get into the car again to go get an evening meal as there is a "Denny's-like" diner just in front, but going out for a stroll that evening there was right in walking distance a Waffle House and a Fuddrucker's. My only complaints would be very minor; the walls could be a little more insulated as there was a chatty family next door and I heard them talking and repeatedly opening and closing their curtains (but they eventually settled down, eventually what everybody does at hotel is SLEEP, right?). One thing that made me smile is that all of their 1st floor rooms (didn't go up to 2nd to check) have names--mine was "White Sands Innsuite". Of course as a solo traveler I took just a single-king room, but it made ask myself "Did they make a mistake and send me to the wrong room?" But I was not disappointed to enter a clean and tidy accommodation. I did make me feel first-class each time I put in the card key and saw the sign though. :)

Jeff E, Manager at Best Western Airport Albuquerque InnSuites Hotel & Suites, responded to this review
Thank you so much for your feedback regarding your stay at the Best Western InnSuites Hotel Albuquerque Airport! We realize you have many choices when it comes to lodging, and we sincerely appreciate your business. We are always pleased when a guest takes the time to share a wonderful experience at our property. Rest assured we will continue to strive to provide our guests with the great service you have come to expect from our property. Thank you again for your kind words. We hope to have you as a guest in our hotel again soon. Please contact Jeff if I can be of any assistance 505-242-7022 or email at jegelhoff@innsuites.com

"Best Hotel In Albuquerque"

5
Rudolph S, Ruidoso, United States 09/06/2019

This place has the best deals, the sweetest and most helpful staff. They always go above and beyond. The breakfast is amazing. The location is convenient. The rooms are spacious and very comfortable. Lots of room for lounging. Good Internet speed.

Jeff E, Manager at Best Western Airport Albuquerque InnSuites Hotel & Suites, responded to this review
Thank you for your feedback regarding your stay at the Best Western InnSuites Hotel Albuquerque Airport! We are happy to hear that you enjoyed your stay with us and that you found our service exceptional. It is always wonderful to know when we have satisfied our guests. We realize you have many choices when it comes to lodging, and we sincerely appreciate your business. We are always very pleased when a guest takes the time to share a wonderful experience at our property. Thank you for mentioning our breakfast, we try to offer something for everyone. Feel free to reach out if you have any questions or concerns. 505-242-7022 or jegelhoff@innsuites.com and ask for Jeff.

"Excellent customer service"

5
User 09/06/2019

Although this hotel has small rooms that felt a little cramped, there were many positives that made our stay worth it. The staff (everyone we encountered at the front desk, breakfast, and housekeeping) were ALL friendly and helpful. I was incredibly impressed with their kindness and willingness to help. Breakfast was hot and had a good variety of options. Proximity to airport was great and shuttle service was excellent. Very prompt!

Jeff E, Manager at Best Western Airport Albuquerque InnSuites Hotel & Suites, responded to this review
Thank you so much for your feedback regarding your stay at the Best Western InnSuites Hotel Albuquerque Airport! We realize you have many choices when it comes to lodging, and we sincerely appreciate your business. Thank you for the comment on breakfast as we try to offer something for everyone. We hope to have you as a guest in our hotel again soon. Please contact Jeff if I can be of any assistance 505-242-7022 or email at jegelhoff@innsuites.com

"Clean hotel with great staff!"

5
P8533NQjoes, Portland, Oregon 08/06/2019

Had the pleasure of staying here the other night with a group of friends after a concert in town, and the staff was fantastic! I called earlier in the day to let them know that we would be arriving a bit late and they had our keys prepared and our rooms all checked in so that all I had to do was sign a few dotted lines and we were in the rooms within 5 minutes, which was great! The rooms were spacious and clean, with soft pillows that were not worn out, fluffy towels, and a super comfy bed. Each room has a small balcony too which is great! Breakfast was great in the morning, hot fresh waffles are always the best!! The breakfast area was bright and airy, with a great selection of hot and cold breakfast offerings (cereal, oatmeal, waffles, fruits, yogurt, and on and on) and the staff was very attentive so tables were clean and nothing got cluttered. All around a fantastic stay, definitely recommended!

Jeff E, Manager at Best Western Airport Albuquerque InnSuites Hotel & Suites, responded to this review
Thank you for your recent review of our hotel. We are happy to hear that we exceeded your expectations! The Management Team hopes you will stay with us again when your travels bring you to Albuquerque. Everyone here at the Best Western Albuquerque Airport appreciates your business and loyalty. Thank you mentioning the breakfast as we try to have items for everyone. Feel free to reach out with any other comments or concerns. We can be reached at 505-242-7022 or jegelhoff@innsuites.com. Ask for Jeff. Again thank you for choosing to stay with us.

"Great price but stay outside of main building"

3
User 03/06/2019

As long as you do not get a room in the main building, you will sleep well. The noise in the main building is very loud. However, the back building is great, pleasant, and quiet. The only problem is the maid service doesn't really do much in the back room unless asked. Descent price for stay though. Good breakfast items, if they are restocked.

Jeff E, Manager at Best Western Airport Albuquerque InnSuites Hotel & Suites, responded to this review
On behalf of our entire team, I would like to apologize for not exceeding your expectations. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. It does seem there is a wide discrepancy from what one guest sees compared to another when looking at the reviews. Especially the noise complaint. Feel free to contact us at 505-242-7022 or at jegelhoff@innsuites.com if you have any other comments or concerns. Ask for Jeff

"Wonderful hotel"

5
User 02/06/2019

What a wonderful experience staying here. Close to airport and everyone from check-in to shuttle drivers were very helpful. Shuttle service to and from downtown, restaurants, etc. was definitely an added +

Jeff E, Manager at Best Western Airport Albuquerque InnSuites Hotel & Suites, responded to this review
Thank you for your recent review of our hotel. We are happy to hear that we exceeded your expectations! The Management Team hopes you will stay with us again when your travels bring you to Albuquerque. Everyone here at the Best Western Albuquerque Airport appreciates your business and loyalty. Feel free to reach out with any other comments or concerns. We can be reached at 505-242-7022 or jegelhoff@innsuites.com. Ask for Jeff. Again thank you for choosing to stay with us.

"Very happy with our stay."

4
609katherinew, County Cork, Ireland 01/06/2019

I liked this hotel. We arrived at about 4pm and check in was completed quickly. Our room was big enough, had two Queen Beds and was nice and clean. The room had it's own little balcony with a little table and two chairs. There was a fridge, microwave, iron, ironing board, hair dryer and coffee maker. It also contained a large TV with lots of channel choice. The sink/ amity unit is located outside of the bathroom. We were informed, on arrival, that there was a social “hour” in the Breakfast Room from 5pm to 6.30pm weekdays. Guests could have cold non-alcoholic drinks, nachos, cheese, chili etc. along with coffee or tea. There was a nice outdoor pool and a jacuzzi, along with some sun beds and seating. There was also a BBQ there. I noticed that there was a special lift to enable access to the pool and jacuzzi for persons with disabilities. Breakfast was good. You could have orange juice, apple juice or cranberry juice, Tea, coffee, cereals, bread, mini muffins, Danish pastries and bagels. There was a bowl with apples, oranges and bananas. You could have scrambled eggs, hash browns, sausages. You could also make waffles and they had pancakes and yoghurts. There are some eating establishments within walking distance. Check out was swift and we were on our way to continue our road trip very satisfied with our short stay in Albuquerque.

Jeff E, Manager at Best Western Airport Albuquerque InnSuites Hotel & Suites, responded to this review
Thank you so much for your feedback regarding your stay at the Best Western InnSuites Hotel Albuquerque Airport! We realize you have many choices when it comes to lodging, and we sincerely appreciate your business. Thank you for the comment on breakfast as we try to offer something for everyone. We hope to have you as a guest in our hotel again soon. Please contact Jeff if I can be of any assistance 505-242-7022 or email at jegelhoff@innsuites.com

"A very good value, ..."

5
davidlgilmer, Kerrville, Texas 27/05/2019

... especially near the Sunport. This is an older property, apparently well-maintained. The room was clean, located as I had requested, and everything worked. Breakfast was, as usual for a Best Western, better than the offerings at Hoiiday Inn Express or Hampton Inn.

Jeff E, Manager at Best Western Airport Albuquerque InnSuites Hotel & Suites, responded to this review
Thank you so much for your feedback regarding your stay at the Best Western InnSuites Hotel Albuquerque Airport! We realize you have many choices when it comes to lodging, and we sincerely appreciate your business. Thank you for the comment on breakfast as we try to offer something for everyone. We hope to have you as a guest in our hotel again soon. Please contact Jeff if I can be of any assistance 505-242-7022 or email at jegelhoff@innsuites.com

"Great value for money"

4
moniquee2016, The Netherlands 26/05/2019

We stayed only 1 night and chose this hotel because of its very close proximity to the airport. The hotel has a free shuttle service, you have to call to let them know you want to be picked up, either from the airport or from the car rental plot. The staff we met (drivers and at reception) were very friendly and helpful. The room is basic but very clean and leaves nothing to be desired. The only thing we don't particularly like at BW is breakfast; plastic knives and forks, paper plates and a limited choice, but it suffices.

Jeff E, Manager at Best Western Airport Albuquerque InnSuites Hotel & Suites, responded to this review
We would like to thank you for taking your time to share your experience of your recent visit to Best Western Airport Albuquerque InnSuites Hotel. It gives us great pleasure to know that you enjoyed your stay. When mentioning the paper products used for breakfast, please know that they are all made from recycled material. If you have any questions or concerns please call 505-242-7022 or jegelhoff@innsuites.com and ask for Jeff

"nice service, noisy room"

4
User 22/05/2019

Airport pick up (need to call from airport) and grab&go service (notify is needed) is nice. Down stair room is noisy with walking step noise from up stair. Delay return of the guarantee charge from credit card.

Jeff E, Manager at Best Western Airport Albuquerque InnSuites Hotel & Suites, responded to this review
Thank you for your recent review of our hotel. The Management Team hopes you will stay with us again when your travels bring you to Albuquerque. Everyone here at the Best Western Albuquerque Airport appreciates your business and loyalty. Feel free to reach out with any other comments or concerns. We can be reached at 505-242-7022 or jegelhoff@innsuites.com. Ask for Jeff. Again thank you for choosing to stay with us.

"Close to the airport"

3
Damien M, Kansas City, United States 19/05/2019

I chose this location for my last night in NM because it was so close to the car return at Sunport - literally 1/2 mile. Also I prefer Best Western as I am an awards member and like earning free stays. My usual choice is the BW Rio Grande Inn, but I had a morning flight and wanted to be closer to the airport. This place was a bit disappointing. The 'evening social hour' was nothing but cheap store bought chips and canned :salsa: with a few frozen taquitos, and no drinks, but a can of diet coke! There was a snack vending machine down the hall, but it was out of order. no onsite restaurant and no bar. Parking was a little confusing and some doors would not open with hotel key card. The pool looked nice but at the time was full of high school kids, so ! did not try it. I was given a large jacuzzi suite which was nice and clean, and huge!. Jacuzzi was awesome but some of the lights did not work and the furnishings could use an upgrade. Breakfast was OK.

Jeff E, Manager at Best Western Airport Albuquerque InnSuites Hotel & Suites, responded to this review
On behalf of our entire team, I would like to apologize for not exceeding your expectations. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. It does seem there is a wide discrepancy from what one guest sees compared to another when looking at the reviews. Especially the breakfast review. Feel free to contact us at 505-242-7022 or at jegelhoff@innsuites.com if you have any other comments or concerns. Ask for Jeff

"Ladies adventure "

5
AnnetteSM, Olympia, Washington 16/05/2019

Great location near airport. Unlimited cold water for guests - needed in the desert. Shaylene best ‘tour guide' & driver. Clean rooms. Good breakfast selection. Highly Recommend. Can't go wrong staying here.

Jeff E, Manager at Best Western Airport Albuquerque InnSuites Hotel & Suites, responded to this review
Thank you for your recent review of our hotel. We are happy to hear that we exceeded your expectations! The Management Team hopes you will stay with us again when your travels bring you to Albuquerque. Everyone here at the Best Western Albuquerque Airport appreciates your business and loyalty. Feel free to reach out with any other comments or concerns. We can be reached at 505-242-7022 or jegelhoff@innsuites.com. Ask for Jeff. Again thank you for choosing to stay with us.

"Much needed getaway"

4
JDB5355, Fredericktown, Ohio 12/05/2019

It was a very nice hotel and they gave us a suite which we didn't ask for but was a nice surprise. But it was on ground floor next to check-in, so very very noisy! We stayed 2 nights and we thought housekeeping would at least take our dirty towels and trash the second day but nobody did. That was kind of disappointing.

Jeff E, Manager at Best Western Airport Albuquerque InnSuites Hotel & Suites, responded to this review
We would like to thank you for taking your time to share your experience of your recent visit to Best Western Airport Albuquerque InnSuites Hotel. It gives us great pleasure to know that you enjoyed your stay. Thank you for mentioning the hallways. Our guest feedback is the only way we can improve. If you have any questions or concerns please call 505-242-7022 or jegelhoff@innsuites.com and ask for Jeff

"Perfect location for airport"

4
Moira M, Sacramento, California 10/05/2019

While we didn't use the airport shuttle, I saw it operating and the hotel is super close to the airport (which was great for us with dropping off the rental car and getting to an early flight). Hotel is just fine. Our room was 2nd floor (there are no elevators), but I would not have wanted to be on the first floor because the rooms all had patios which could have allowed an easy break-in on the first floor. Hotel was perfectly clean; no complaints of any kind

Jeff E, Manager at Best Western Airport Albuquerque InnSuites Hotel & Suites, responded to this review
Thank you for your feedback regarding your stay at the Best Western InnSuites Hotel Albuquerque Airport! We are happy to hear that you enjoyed your stay with us and that you found our service exceptional. It is always wonderful to know when we have satisfied our guests. We realize you have many choices when it comes to lodging, and we sincerely appreciate your business. Feel free to reach out if you have any questions or concerns. 505-242-7022 or jegelhoff@innsuites.com and ask for Jeff.

"Got it right"

5
User 08/05/2019

This hotel is close to the airport and is great for those overnight stays with early morning flights. We had no need for a car since they will take you anywhere with a five mile radius. That got us to Old Town as well as Nob Hill. Very nice, new rooms. Very friendly and helpful staff.

Jeff E, Manager at Best Western Airport Albuquerque InnSuites Hotel & Suites, responded to this review
Thank you so much for your feedback regarding your stay at the Best Western InnSuites Hotel Albuquerque Airport! We realize you have many choices when it comes to lodging, and we sincerely appreciate your business. We are always pleased when a guest takes the time to share a wonderful experience at our property. Rest assured we will continue to strive to provide our guests with the great service you have come to expect from our property. Thank you again for your kind words. We hope to have you as a guest in our hotel again soon. Please contact Jeff if I can be of any assistance 505-242-7022 or email at jegelhoff@innsuites.com

"Very close to airport and car rental"

5
Mamalitamsg, Hayward, United States 07/05/2019

Our room was very large two queens since the grandchild was with us. the pool area was also nice with BBQ if wanted to use. Breakfast was top notch and the coffee was on all day, that is a great thing for me. Check in and out was super fast and the staff was all real nice.

Jeff E, Manager at Best Western Airport Albuquerque InnSuites Hotel & Suites, responded to this review
Thank you so much for your feedback regarding your stay at the Best Western InnSuites Hotel Albuquerque Airport! We realize you have many choices when it comes to lodging, and we sincerely appreciate your business. We are always pleased when a guest takes the time to share a wonderful experience at our property. Thank you again for your kind words. We hope to have you as a guest in our hotel again soon. Please contact Jeff if I can be of any assistance 505-242-7022 or email at jegelhoff@innsuites.com

"Very clean and ideally located for airport"

5
User 02/05/2019

If you need a place five minutes from the airport with an on time shuttle, this is an ideal location. Sheets and towels were clean and scent-free. Very clean and ideally located for easy and fast transportation to the airport.

Jeff E, Manager at Best Western Airport Albuquerque InnSuites Hotel & Suites, responded to this review
Thank you for your feedback regarding your stay at the Best Western InnSuites Hotel Albuquerque Airport! We are happy to hear that you enjoyed your stay with us and that you found our service exceptional. It is always wonderful to know when we have satisfied our guests. We realize you have many choices when it comes to lodging, and we sincerely appreciate your business. We are always very pleased when a guest takes the time to share a wonderful experience at our property. Thank you for mentioning our breakfast, we try to offer something for everyone. Feel free to reach out if you have any questions or concerns. 505-242-7022 or jegelhoff@innsuites.com and ask for Jeff.

"Best Western Yale Blvd near Albuquerque Sunport Airport"

5
User 30/04/2019

This property is not only covenient to the airport but for the cost and amenities they offer it is well worth staying here. It is quiet, clean and the staff including the front deak to the cleaning personnel are extremely professional and helpful. They resolve any issues quickly and are happy to do so. Highly recommend this Hotel if you nedd to stay in the area.

Jeff E, Manager at Best Western Airport Albuquerque InnSuites Hotel & Suites, responded to this review
Thank you for your feedback regarding your stay at the Best Western InnSuites Hotel Albuquerque Airport! We are happy to hear that you enjoyed your stay with us and that you found our service exceptional. It is always wonderful to know when we have satisfied our guests. We realize you have many choices when it comes to lodging, and we sincerely appreciate your business. Feel free to reach out if you have any questions or concerns. 505-242-7022 or jegelhoff@innsuites.com and ask for Jeff.

"Very happy"

5
Beautifuldays2013, Baltimore, Maryland 29/04/2019

Stayed here first and last night of our time in Albuquerque—in order to be near the airport. Great room, super clean. Good service, breakfast, and amenities. The hallways could be brightened up a bit with stronger lighting. Other than that, great value and comfort.

Jeff E, Manager at Best Western Airport Albuquerque InnSuites Hotel & Suites, responded to this review
We would like to thank you for taking your time to share your experience of your recent visit to Best Western Airport Albuquerque InnSuites Hotel. It gives us great pleasure to know that you enjoyed your stay. Thank you for mentioning the hallways. Our guest feedback is the only way we can improve. If you have any questions or concerns please call 505-242-7022 or jegelhoff@innsuites.com and ask for Jeff

"Shuttle service is a joke"

2
Stevepattyo, Coldwater, Michigan 27/04/2019

Called for shuttle. When it had not arrived 40 minutes later I called back. Same “Brian” told me he got busy and had forgotten to send them. Watched other Hotel shuttles make the loop at least 3 times each while waiting.

Jeff E, Manager at Best Western Airport Albuquerque InnSuites Hotel & Suites, responded to this review
On behalf of our entire team, I would like to apologize for not exceeding your expectations. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. We will have a conversation with the desk staff about the importance of our shuttle. If you look at the reviews this is not a common occurrence. Feel free to contact us at 505-242-7022 or at jegelhoff@innsuites.com if you have any other comments or concerns. Ask for Jeff

"Home for the night"

4
User 26/04/2019

We had a comfy, modern room. There was a nice afternoon reception with snacks and beverages to welcome you home for the evening. Easy parking. Breakfast included. Nice pool. Great for business or family travel.

Jeff E, Manager at Best Western Airport Albuquerque InnSuites Hotel & Suites, responded to this review
We would like to thank you for taking your time to share your experience of your recent visit to Best Western Airport Albuquerque InnSuites Hotel. It gives us great pleasure to know that you enjoyed your stay. Thank you for mentioning our breakfast as we try to make sure there is something for everyone to enjoy. If you have any questions or concerns please call 505-242-7022 or jegelhoff@innsuites.com and ask for Jeff

"Change is not always good"

3
nataliesH9110RB, Ruidoso, United States 25/04/2019

I have stayed at this hotel multiple times over the past years. This is the first time I was disappointed. Too many changes and not all for the good. Breakfast was the same but some of the times that should have been hot were cold. Noise during the night was horrendous. When you call two days in advance to ensure that everything is in place when you arrive and then there is no record of conversation and reservation was not accurate. It has been better, as previously stated, first time disappointed.

Jeff E, Manager at Best Western Airport Albuquerque InnSuites Hotel & Suites, responded to this review
On behalf of our entire team, I would like to apologize for not exceeding your expectations. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. It does seem there is a wide discrepancy from what one guest sees compared to another when looking at the reviews. Feel free to contact us at 505-242-7022 or at jegelhoff@innsuites.com if you have any other comments or concerns. Ask for Jeff

"Well maintained - great for overnight stay"

4
Companion00955360871, Chandler, Arizona 24/04/2019

We were moving cross country with two large dogs and a cat in tow. We were welcomed and the room was spacious. The entire facility was well maintained and the front desk staff was friendly and helpful. Only drawback: the breakfast area was tiny and overcrowded. The set up did not allow for an easy flow to get your food.

Jeff E, Manager at Best Western Airport Albuquerque InnSuites Hotel & Suites, responded to this review
Thank you for your feedback regarding your stay at the Best Western InnSuites Hotel Albuquerque Airport! We are thankful to hear that you enjoyed your stay with us and that you found our service exceptional. It is always wonderful to know when we have satisfied our guests. We realize you have many choices when it comes to lodging, and we sincerely appreciate your business. We are always very pleased when a guest takes the time to share a wonderful experience at our property. Feel free to reach out if you have any questions or concerns. 505-242-7022 or jegelhoff@innsuites.com and ask for Jeff.

"Unsatisfied"

2
User 23/04/2019

The day after we got to our hotel we realized there was a huge pee stain on the under sheets. Toilet paper wasn't being filled as often. I was also charged an extra $100 for the hold. It was supposed to be only $50, but instead my card was charged $150.

Jeff E, Manager at Best Western Airport Albuquerque InnSuites Hotel & Suites, responded to this review
Dear Rhinchen, It seems there is a wide discrepancy from what one guest sees compared to another when looking at the reviews. Please note that we do not have control over your financial institution. What your probably seeing is the room charge and the deposit. We release the deposit after you check out. After check , your bank determines when those funds are released. Feel free to contact us at 505-242-7022 or at jegelhoff@innsuites.com if you have any other comments or concerns. Ask for Jeff

"Clean and Quiet"

5
zwheeler22, Nashville, Tennessee 23/04/2019

Great stay! Check-in was super fast and the front desk attendant was very friendly. The room was spacious and very comfortable. Everything was very clean and our stay was very quiet and refreshing. Proximity to the highway was convenient and breakfast was wonderful. Next time we come through Albuquerque we will most certainly stay here again!

Jeff E, Manager at Best Western Airport Albuquerque InnSuites Hotel & Suites, responded to this review
We would like to thank you for taking your time to share your experience of your recent visit to Best Western Airport Albuquerque InnSuites Hotel. It gives us great pleasure to know that you enjoyed your stay. Thank you for mentioning our breakfast as we try to make sure there is something for everyone to enjoy. If you have any questions or concerns please call 505-242-7022 or jegelhoff@innsuites.com and ask for Jeff

"Favorite hotel of tour!"

5
User 21/04/2019

Probably our favorite hotel so far this tour! Huge clean beds and the bathroom was spotless. Front desk was very accommodating on any questions we had and were extremely friendly. The best part was the deck/patio that was located in our room! We were able to get some fresh air and relax outside our room! Hoping to make it back to Albuquerque soon so we can stay at the great hotel.

Jeff E, Manager at Best Western Airport Albuquerque InnSuites Hotel & Suites, responded to this review
We would like to thank you for taking your time to share your experience of your recent visit to Best Western Airport Albuquerque InnSuites Hotel and the 5 star Rating! It gives us great pleasure to know that you enjoyed your stay, and we appreciate your feedback. If you are ever in the Albuquerque area please contact us directly to make reservations at 505-242-7022 or email jegelhoff@innsuites.com, it would be our pleasure to serve you again! Thank you for being a loyal Best Western customer. Ask for Jeff

"Decent but not excellent"

3
User 15/04/2019

Overall, I was pleased with the service. The shuttle drivers were extremely professional and got me to my destination on time. The biggest issue I had was that the ATM was broken so I could not tip the shuttle drivers.

Jeff E, Manager at Best Western Airport Albuquerque InnSuites Hotel & Suites, responded to this review
On behalf of our entire team, I would like to apologize for not exceeding your expectations. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. It does seem there is a wide discrepancy from what one guest sees compared to another when looking at the reviews. Feel free to contact us at 505-242-7022 or at jegelhoff@innsuites.com if you have any other comments or concerns. Ask for Jeff

"Convenient, clean, lovely staff, free shuttle"

4
Gringacriolla, Santa Monica, California 14/04/2019

While the layout of this place isn't the greatest, and the furniture and appliances could be better and more up to date, the staff was uniformly friendly, helpful and outgoing. Pros: Clean, great staff, free shuttle not only to the airport but to anywhere within 5 miles (note that you need to book with a bit of notice and also they have a weird rule about only leaving the hotel on the hour or the half hour ???). There's coffee & tea available pretty much all night, with full breakfast included (nothing fancy, but adequate). Rooms have coffeemaker, mini fridge and microwave. Super close to the airport, but didn't notice much noise. No extra charge for internet/wifi Cons/not perfect: The bed and the pillows were only ok, and the heater/Ac in room was very noisy and switched on and off all night if you leave it even on a low temp (it was cold). Also, the lamp and the clock radio that were on one side of the bed were not even plugged in, and there wasn't anywhere to plug them in. The in-room amenities are only ok - coffeemaker is the kind with the little plastic 'filter" with a coffee pod and the coffee was a bit stale and there were only styrofoam cups in the rooms (mugs would just make such a difference...) BUT it was there (note I was able to get some little pods of half and half from the breakfast room so that I didn't have to use the powdered creamer at least. Overall, an acceptable, reasonably priced stay - highlight was the staff - at all hours they were great.

Jeff E, Manager at Best Western Airport Albuquerque InnSuites Hotel & Suites, responded to this review
Thank you for your review. We are glad we were able to accommodate you during your stay. In your comments for cons of the hotel, you wrote above there were Styrofoam cups in the rooms. We do not use those types of cups, all of our cups are from recycled materials. They are either plastic or double walled paper. If you have any more comments please do not hesitate to contact me at (505) 242-7022. Thank you again and we hope to see you again soon. Email is jegelhoff@innsuites.com and ask for Jeff.

"Great ABQ hotel!"

5
Tyler D, Grants Pass, United States 14/04/2019

This is a great airport hotel. The desk staff and shuttle drivers are all very friendly and informative. The room was very clean and fresh. The hotel has a social hour in the early evening but our bad timing caused us to miss it. We will definitely stay here the next time we go to ABQ!

Jeff E, Manager at Best Western Airport Albuquerque InnSuites Hotel & Suites, responded to this review
We would like to thank you for taking your time to share your experience of your recent visit to Best Western Airport Albuquerque InnSuites Hotel and the 5 star Rating! It gives us great pleasure to know that you enjoyed your stay, and we appreciate your feedback. If you are ever in the Albuquerque area please contact us directly to make reservations at 505-242-7022 or email jegelhoff@innsuites.com, it would be our pleasure to serve you again! Thank you for being a loyal Best Western customer. Ask for Jeff

"Super Clean and very friendly staff"

4
Peyton26, Rio Rancho, New Mexico 13/04/2019

This Best Western has re-opened my eyes to give other Best Western hotels a look-see when booking hotels. It used to be that I wouldn't even consider staying at one. I've stayed here four times, now. It is extremely clean. The staff is super friendly. It is very close to the airport, and I always fly out on a 6 a.m. flight, so it really works for me. The beds are comfortable, linens/towels clean and fresh. The only "dated" thing still in the rooms are the high sinks. Everything else has been remodeled. I've since moved to New Mexico, but I'd highly recommend that anyone needing a hotel near the airport for an early flight out to consider staying at the Best Western Airport Albuquerque InnSuites.

Jeff E, Manager at Best Western Airport Albuquerque InnSuites Hotel & Suites, responded to this review
Thank you for your feedback regarding your stay at the Best Western InnSuites Hotel Albuquerque Airport! We are thankful to hear that you enjoyed your stay with us and that you found our service exceptional. It is always wonderful to know when we have satisfied our guests. We realize you have many choices when it comes to lodging, and we sincerely appreciate your business. We are always very pleased when a guest takes the time to share a wonderful experience at our property. Feel free to reach out if you have any questions or concerns. 505-242-7022 or jegelhoff@innsuites.com and ask for Jeff.

"Great place to stay in ALB"

5
michaeleT8419PO, Aurora, United States 12/04/2019

Nice, clean, and reasonable place to stay in ALB. Close to airport and dining. Easy on and off I-25. Staff is always friendly and helpful. Everything is close by. They have a nice quick buffet Breakfast in the morning and have a snack in the evening.

Jeff E, Manager at Best Western Airport Albuquerque InnSuites Hotel & Suites, responded to this review
We would like to thank you for taking your time to share your experience of your recent visit to Best Western Airport Albuquerque InnSuites Hotel and the 5 star Rating! It gives us great pleasure to know that you enjoyed your stay, If you are ever in the Albuquerque area please contact us directly to make reservations at 505-2427022 or email jegelhoff@innsuites.com. Ask for Jeff. It would be our pleasure to serve you again! Thank you for being a loyal Best Western customer.

"Presidential Suite!"

5
User 11/04/2019

It's not often that the hotel room is so nice that you'd rather hang out there than explore the surrounding area, but that's what happened to us when we stayed in the presidential suite at Best Western Airport Albuquerque InnSuites Hotel & Suites. Robes and extra towels were provided for the in room jacuzzi, which was spotless and the jets were powerful and soothing. The suite had two rooms, two sinks, two televisions, and quick and easy access to the parking lot. We also particularly appreciated the quality of the provided soap, and the plush bed linens and pillows! We ate a delicious breakfast of eggs, english muffins, fresh fruit, yogurt, and coffee. Much thanks to the friendly and helpful staff!

Jeff E, Manager at Best Western Airport Albuquerque InnSuites Hotel & Suites, responded to this review
We would like to thank you for taking your time to share your experience of your recent visit to Best Western Airport Albuquerque InnSuites Hotel and the 5 star Rating! It gives us great pleasure to know that you enjoyed your stay, and we appreciate your feedback about breakfast. If you are ever in the Albuquerque area please contact us directly to make reservations at 505-2427022 or email jegelhoff@innsuites.com. Ask for Jeff. It would be our pleasure to serve you again! Thank you for being a loyal Best Western customer.

"Great, affordable hotel near the airport!"

5
ihateduanemark, Austin, Texas 10/04/2019

Albuquerque, NM is a beautiful and diverse city. The Best Western Albuquerque Airport Hotel & Suites, belongs in this city's ranks. Simple and clean, yet the staff and additional amenities are abundantly helpful. From free cookies to welcome your stay, to the comfy pool and convenient laundry service. There is even personal patio space outside each room! We eat our fair share of hotel breakfast, mostly of the continental variety, but this breakfast buffet was a full-blown meal... and it was egg-cellent! Only about a 5 minute drive to the airport, this hotel is a budget minded airport travelers dream. Solid 5 out of 5 stars... we'll definitely be staying again!

Jeff E, Manager at Best Western Airport Albuquerque InnSuites Hotel & Suites, responded to this review
Thank you for your feedback regarding your stay at the Best Western InnSuites Hotel Albuquerque Airport! We are thankful to hear that you enjoyed your stay with us and that you found our service exceptional. It is always wonderful to know when we have satisfied our guests. We realize you have many choices when it comes to lodging, and we sincerely appreciate your business. We are always very pleased when a guest takes the time to share a wonderful experience at our property. Thank you for mentioning our breakfast, we try to offer something for everyone. Feel free to reach out if you have any questions or concerns. 505-242-7022 or jegelhoff@innsuites.com and ask for Jeff.

"so-so"

2
Howardcolorado, Arvada, Colorado 31/03/2019

The rate was certainly reasonable, and the staff was pleasant and courteous. Breakfast was mediocre at best We had a faulty light fixture that they kept replacing the bulb in but it would go out again within hours. Overall the room was dark and hard to see or use the coffepot in the little cubby they had it in beside the TV. The bed was comfortable, the pillows not so much. Heating system was good and also quiet.

Jeff E, Manager at Best Western Airport Albuquerque InnSuites Hotel & Suites, responded to this review
On behalf of our entire team, I would like to apologize for not exceeding your expectations. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. It does seem there is a wide discrepancy from what one guest sees compared to another when looking at the reviews. Especially the breakfast review. Feel free to contact us at 505-242-7022 or at jegelhoff@innsuites.com if you have any other comments or concerns. Ask for Jeff

"Back again! Couldn't help ourselves. "

5
noisykidsok, Oklahoma City, Oklahoma 31/03/2019

This was our second stay at Best Western Inn and Suites in Albuquerque, NM. They continue to impress us. We've all had that experience where we've went to check in and for some reason, there's not a reservation. The front desk person was extremely accommodating and professional. She ran through our previous stay information and found out a way to correct our situation. She was very patient with me as well. It's not necessarily these moments that you remember happening, but what they did with that moment. She made the moment unforgettable by providing quality customer service. From there it got even better. Parking was easy. And that's saying a lot because we have a 15 passenger van. Then there's the room. It was excellent. We had a kitchenette and vanity. We love these little extras. It makes the stay all the more comforting. The beds were soft and the breakfast was hot, fresh, and delicious! We always love the variety BW offers on breakfast foods. It was a great stay and we highly recommend Best Western Suites Inn and Suites if you're in the Albuquerque area.

Jeff E, Manager at Best Western Airport Albuquerque InnSuites Hotel & Suites, responded to this review
Thank you for your feedback regarding your stay at the Best Western InnSuites Hotel Albuquerque Airport! We are thankful to hear that you enjoyed your stay with us and that you found our service exceptional. It is always wonderful to know when we have satisfied our guests. We realize you have many choices when it comes to lodging, and we sincerely appreciate your business. We are always very pleased when a guest takes the time to share a wonderful experience at our property. Thank you for mentioning our breakfast, we try to offer something for everyone. Feel free to reach out if you have any questions or concerns. 505-242-7022 or jegelhoff@innsuites.com and ask for Jeff.

"So close and convenient to the airport "

4
DawnO629, Amityville, New York 30/03/2019

My family and I stayed here for the night after arriving at ABQ on a late night flight. It could not have been more convenient. Quick drive from the airport and up the block from a Waffle House that's open 24 hours...perfect :) The hotel was clean and staff was friendly.

Jeff E, Manager at Best Western Airport Albuquerque InnSuites Hotel & Suites, responded to this review
Thank you for your review. We are glad we were able to accommodate you during your stay. If you do have any further feedback, please do not hesitate to contact me at (505) 242-7022. Thank you again and we hope to see you again soon. Email is jegelhoff@innsuites.com and ask for Jeff

"Satisfied in the Valley"

5
User 28/03/2019

Their staff was very helpful and friendly. The transportation to the airport was very professional and the pick up from the airport was on a timely manner. If you need a place to park your vehicle instead of pay parking at an airport, be picked up from the airport and a place to sleep this is an excellent place to use.

Jeff E, Manager at Best Western Airport Albuquerque InnSuites Hotel & Suites, responded to this review
Thank you for your feedback regarding your stay at the Best Western InnSuites Hotel Albuquerque Airport! We are thankful to hear that you enjoyed your stay with us and that you found our service exceptional. It is always wonderful to know when we have satisfied our guests. We realize you have many choices when it comes to lodging, and we sincerely appreciate your business. Thank you for mentioning our shuttle. Feel free to reach out if you have any questions or concerns. 505-242-7022 or jegelhoff@innsuites.com and ask for Jeff.

"Stay here - Greatest Bang for the Buck and Amazing service"

4
Arvind J, Cohoes, New York 27/03/2019

My two nights at this BW couldn't be better. rheir complementary food is good but what's exceptional is the free rides 24/7 in a 5 mile radius. Makes going to area food scene a pleasure. Attentive and pleasant your staff, proximity to ABQ, and to good local restaurants is key. Only drawback is that its an old construction but the service makes up for that.

Jeff E, Manager at Best Western Airport Albuquerque InnSuites Hotel & Suites, responded to this review
Thank you for your review. We are glad we were able to accommodate you during your stay. If you do have any further feedback, please do not hesitate to contact me at (505) 242-7022. Thank you again and we hope to see you again soon. Email is jegelhoff@innsuites.com and ask for Jeff

"Simply the best"

5
User 24/03/2019

The Best Western Airport Albuquerque exceeded our expectations. The extravagantly designed architecture perfectly complimented the highly efficient hotel staff who were extremely cheerful and accommodating. The bedding was soft, the showers hot, and the cuisine extraordinary.

Jeff E, General Manager at Best Western Airport Albuquerque InnSuites Hotel & Suites, responded to this review
Thank you for your feedback regarding your stay at the Best Western InnSuites Hotel Albuquerque Airport! We are thankful to hear that you enjoyed your stay with us and that you found our service exceptional. It is always wonderful to know when we have satisfied our guests. We realize you have many choices when it comes to lodging, and we sincerely appreciate your business. We are always very pleased when a guest takes the time to share a wonderful experience at our property. Thank you for mentioning our breakfast, we try to offer something for everyone. Feel free to reach out if you have any questions or concerns. 505-242-7022 or jegelhoff@innsuites.com and ask for Jeff.

"Best Room Ever!"

5
User 24/03/2019

When we got to the Hotel we were upgraded to a Suite, best room I ever stayed in. The room was clean and comfortable. The staff was kind and helpful. Shuttle service to the Airport was flawless, drivers were very helpful and friendly. Great stay!

Jeff E, General Manager at Best Western Airport Albuquerque InnSuites Hotel & Suites, responded to this review
Thank you for your feedback regarding your stay at the Best Western InnSuites Hotel Albuquerque Airport! We are thankful to hear that you enjoyed your stay with us and that you found our service exceptional. It is always wonderful to know when we have satisfied our guests. We realize you have many choices when it comes to lodging, and we sincerely appreciate your business. We are always very pleased when a guest takes the time to share a wonderful experience at our property. Thank you for mentioning our breakfast, we try to offer something for everyone. Feel free to reach out if you have any questions or concerns. 505-242-7022 or jegelhoff@innsuites.com and ask for Jeff.

"Very nice stay with accommodating staff"

4
debbie29n, Calgary, Canada 17/03/2019

My husband and I recently spent three nights at this Best Western....overall we were very satisfied with everything. The front desk staff were more than accommodating when we had multiple date changes due to cancelled flights...the room was large, quiet and well stocked with everyhting we needed. The wifi was strong and constant and the included breakfast offered plenty of variety to get us going on our day. The only hitch we had was that our wake up call was completely forgotten....this could have been a huge issue for us if we were depending totally upon that call to get us up on time for our flight ( we weren't, but when we checked at the front desk to see why the call hadn't come through, we were told that no one noted the time the call should happen...we had been very specific about that wake up call, so someone really dropped the ball with this.) I would give this hotel a 4.5 out of 5, only because that wake up call is an important thing to get right.

Jeff E, General Manager at Best Western Airport Albuquerque InnSuites Hotel & Suites, responded to this review
Thank you for your review. We are glad we were able to accommodate you and your husband during your stay. On behalf of my staff, I apologize for the mistake in forgetting your wake-up call. We are thankful to hear that it did not cause you any massive inconvenience in this particular situation, but I will certainly address this with them directly. If you do have any further feedback, please do not hesitate to contact me at (505) 242-7022. Thank you again and we hope to see you again soon.

"Albuquerque Airport Value Access"

4
kathip2017, Sonoma, California 15/03/2019

When booking for a hotel near the airport, every facility cost over 200 dollars. BW was significantly. The room was comfortable and adequate, with free shuttle and breakfast (or a grab and go option) available.

Jeff E, Manager at Best Western Airport Albuquerque InnSuites Hotel & Suites, responded to this review
Thank you for your feedback regarding your stay at the Best Western InnSuites Hotel Albuquerque Airport! We realize you have many choices when it comes to lodging, and we sincerely appreciate your business. Thank you for mentioning our breakfast, we try to offer something for everyone. Feel free to reach out if you have any questions or concerns. 505-242-7022 or jegelhoff@innsuites.com and ask for Jeff.

"Free Breakfast and Dinner at Village Inn"

3
TammySnellville, Snellville, Georgia 11/03/2019

We were in the car 14 hours hitting 3 snow storms so arriving and seeing multiple police cars right down the street and having to move the car for the ambulance pulling in was a little uncomfortable for two ladies traveling by themselves! But having Village Inn Restaurant outside the door to eat dinner and the icing on the cake wasn't fantastic Lemon Artichoke Chicken Dinner! Breakfast the next day was nice with having hot meal choices as well at the hotel. Beds were comfy but we stayed in a wheelchair accessible room and when I took my shower water got all over the floor.

Jeff E, Manager at Best Western Airport Albuquerque InnSuites Hotel & Suites, responded to this review
On behalf of our entire team, I would like to apologize for not exceeding your expectations. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. It does seem there is a wide discrepancy from what one guest sees compared to another when looking at the reviews. Feel free to contact us at 505-242-7022 or at jegelhoff@innsuites.com if you have any other comments or concerns. Ask for Jeff

"Multiple visits. Reliable and good value"

5
User 09/03/2019

We have stayed 4 times and will continue to stay when we visit Albuquerque. It is clean and feels safe. The location is obviously close to the airport, but it provides easy access to most any where. Staff are helpful. The breakfast is yum too

Jeff E, Manager at Best Western Airport Albuquerque InnSuites Hotel & Suites, responded to this review
Thank you for your feedback regarding your stay at the Best Western InnSuites Hotel Albuquerque Airport! We realize you have many choices when it comes to lodging, and we sincerely appreciate your business. We are always very pleased when a guest takes the time to share a wonderful experience at our property. Thank you for mentioning our breakfast, we try to offer something for everyone. Feel free to reach out if you have any questions or concerns. 505-242-7022 or jegelhoff@innsuites.com and ask for Jeff.

"NMfamilyVisit"

4
ric v, Florida, New York 08/03/2019

Close to major roadways, places to eat, easy access to car rental return to airport, clean well staffed. No safes in room, No elevators to upper floors. Plenty of parking well lighted, quite surroundings, good breakfast. We would staff again.

Jeff E, Manager at Best Western Airport Albuquerque InnSuites Hotel & Suites, responded to this review
Thank you so much for your feedback regarding your stay at the Best Western InnSuites Hotel Albuquerque Airport! We realize you have many choices when it comes to lodging, and we sincerely appreciate your business. Thank you again for your kind words. We hope to have you as a guest in our hotel again soon. Please contact Jeff if I can be of any assistance 505-242-7022 or email at jegelhoff@innsuites.com

"Above and Beyond"

5
D3723PSmichellem, Elkhart, United States 07/03/2019

All of the staff at this hotel went above and beyond during our stay. The room was new and clean. They were bringing in more brand new mattresses while we were there. We were given fresh hot cookies at check-in, delicious!

Jeff E, Manager at Best Western Airport Albuquerque InnSuites Hotel & Suites, responded to this review
Thank you so much for your feedback regarding your stay at the Best Western InnSuites Hotel Albuquerque Airport! We realize you have many choices when it comes to lodging, and we sincerely appreciate your business. Thank you again for your kind words. We hope to have you as a guest in our hotel again soon. Please contact Jeff if I can be of any assistance 505-242-7022 or email at jegelhoff@innsuites.com

"A warm welcome"

5
gray169, taos nm 07/03/2019

The staff was so helpful and efficient. The check in clerk asked us if we knew the way to our room. We said yes and headed off in the wrong direction. He came after us and the walked us all the way to make sure we got it right. Room very nicely done and clean. The most creative breakfast bar we have ever encountered.

Jeff E, Manager at Best Western Airport Albuquerque InnSuites Hotel & Suites, responded to this review
Thank you for your review regarding your recent stay at Best Western Airport Albuquerque. We are glad to hear that we were able to accommodate you. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you for mentioning our breakfast. We strive to make sure our guests have many options. If you have any questions or concerns please contact us at 505-242-7022 or email us at jegelhoff@innsuites.com. Ask for Jeff

"Best western with RITZ Carlton Staff"

5
GoPlaces07273051898, Tucson, Arizona 04/03/2019

Marty and Sara are just amazing. They made me feel like i was checking in at a Ritz Carlton. the hotel was exceptional, was clean, great rooms, parking was a small issues, breakfast was hot and ready, but then best part was how Marty greeted you with a smile and was very professional and knowledgeable with the area and very quick witted i really enjoyed talking to him. Sara is an amazing person, she so kind and always on top of her task. i had the pleasure of talking to her for a short period of time while i was at the desk but she would be a great Manager or GM someday. thank you all again for a great time. Moe

Jeff E, Manager at Best Western Airport Albuquerque InnSuites Hotel & Suites, responded to this review
Thank you so much for your feedback regarding your stay at the Best Western InnSuites Hotel Albuquerque Airport! We realize you have many choices when it comes to lodging, and we sincerely appreciate your business. Thank you for taking the time to mention the staff as they work very hard to ensure our guests satisfaction. We hope to have you as a guest in our hotel again soon. Please contact Jeff if I can be of any assistance 505-242-7022 or email at jegelhoff@innsuites.com

"Okay place close to the airport"

3
NewWanderer, Canada 04/03/2019

We booked this property because it was close to the airport. It was a little older than we were expecting and not as high a quality. The front desk recommended a fabulous restaurant and the van driver for our courtesy shuttle was wonderful. Great for a quick stop. Really close to the airport.

Jeff E, Manager at Best Western Airport Albuquerque InnSuites Hotel & Suites, responded to this review
On behalf of our entire team, I would like to apologize for not exceeding your expectations. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. It does seem there is a wide discrepancy from what one guest sees compared to another when looking at the reviews. Feel free to contact us at 505-242-7022 or at jegelhoff@innsuites.com if you have any other comments or concerns. Ask for Jeff

"Great"

5
Red_Cat_Kayaker, Smyrna, Georgia 03/03/2019

I was so impressed by this hotel. The staff very accommodating. Room very comfortable. Easy access and shuttle to airport and car rentals They even packed me a breakfast for my early morning flight. Good coffee

Jeff E, Manager at Best Western Airport Albuquerque InnSuites Hotel & Suites, responded to this review
Thank you so much for your feedback regarding your stay at the Best Western InnSuites Hotel Albuquerque Airport! We realize you have many choices when it comes to lodging, and we sincerely appreciate your business. We are always very pleased when a guest takes the time to share a wonderful experience at our property. Thank you again for your kind words. We hope to have you as a guest in our hotel again soon. Please contact Jeff if I can be of any assistance 505-242-7022 or email at jegelhoff@innsuites.com

"Back again and very pleased"

5
User 01/03/2019

This is my second time staying at this Best Western in the lovely ABQ. I was impressed the first time and ended up enjoying it just as much during my second stay. This hotel is a shining example in the Best Western chain. Great location, great rooms, courteous staff, and parking security guard. I was hoping they would still do their complimentary mid afternoon snack and they still had it going. I slurped down some surprisingly tasty nachos and chicken fingers. The Hot tub was boiling and felt great in the unusually cold ABQ weather. I will absolutely be looking forward to staying here again.

"Nice Time"

5
User 27/02/2019

Wonderful experience @ Best Western Airport Albuquerque Inn Suites. Our party had a great stay. The room was clean and spacious. Highly recommend to those seeking a nice property while visiting the region.

Jeff E, Manager at Best Western Airport Albuquerque InnSuites Hotel & Suites, responded to this review
We would like to thank you for taking your time to share your experience of your recent visit to Best Western Airport Albuquerque. It gives us great pleasure to know that you enjoyed your stay. If you are ever in the Albuquerque area please contact us directly to make reservations at 505-242-7022 or email jegelhoff@innsuites.com it would be our pleasure to serve you again! Thank you for being a loyal Best Western customer.

"10/10 would recommend!"

5
User 27/02/2019

Spent two nights and have zero complaints. Great rooms, clean gym and friendly staff. Not far from downtown and easy to get to airport. Overall very convenient and comfortable experience. I will come back next time i'm in town.

Jeff E, Manager at Best Western Airport Albuquerque InnSuites Hotel & Suites, responded to this review
Thank you for your feedback regarding your stay at the Best Western InnSuites Hotel Albuquerque Airport! We realize you have many choices when it comes to lodging, and we sincerely appreciate your business. We are always very pleased when a guest takes the time to share a wonderful experience at our property. Feel free to reach out if you have any questions or concerns. 505-242-7022 or jegelhoff@innsuites.com and ask for Jeff.

"Great Hotel"

5
disco9000, Inglis, Florida 27/02/2019

First time in Albuquerque and felt right at home. Very chill atmosphere and the surrounding diners are pretty good. Rooms were big and clean. Wish I could've jumped in the heated pool but it was too cold outside.

Jeff E, Manager at Best Western Airport Albuquerque InnSuites Hotel & Suites, responded to this review
Thank you so much for your feedback regarding your stay at the Best Western InnSuites Hotel Albuquerque Airport! We realize you have many choices when it comes to lodging, and we sincerely appreciate your business. We are always very pleased when a guest takes the time to share a wonderful experience at our property. We will continue to strive to provide our guests with the great service people have come to expect from our property. Thank you again for your kind words. We hope to have you as a guest in our hotel again soon. Please contact Jeff if I can be of any assistance 505-242-7022 or email at jegelhoff@innsuites.com

"Albuquerque, NM"

5
316kathleenh, Summerton, South Carolina 24/02/2019

We always stay at BEST WESTERNS because of price, beautiful room and the amazing breakfast! Beds are almost always very comfortable and a great shower is very important!! I highly recommend any BEST WESTERN your pretty much going to have a great stay!

Jeff E, Manager at Best Western Airport Albuquerque InnSuites Hotel & Suites, responded to this review
Thank you so much for your feedback regarding your stay at the Best Western InnSuites Hotel Albuquerque Airport! We realize you have many choices when it comes to lodging, and we sincerely appreciate your business. Thank you again for your kind words. We hope to have you as a guest in our hotel again soon. Please contact Jeff if I can be of any assistance 505-242-7022 or email at jegelhoff@innsuites.com

"road trip"

4
User 18/02/2019

Great room for price. Friendly front desk staff and breakfast staff. Arrived in time for complimentary happy hour of soft drinks, chips and salsa and baked potato soup. Perfect for rainy day! Great choice at free breakfast.

Jeff E, Manager at Best Western Airport Albuquerque InnSuites Hotel & Suites, responded to this review
We would like to thank you for taking your time to share your experience of your recent visit to Best Western Airport Albuquerque InnSuites Hotel. It gives us great pleasure to know that you enjoyed your stay, and we appreciate your feedback and thank you for choosing to stay with us! If you are ever in the Albuquerque area please contact us personally to make reservations 505-2427022 or email jegelhoff@innsuites.com it would be our pleasure to serve you again! Thank you for being a loyal Best Western customer. Ask for Jeff

"Best Night !"

5
GoPlaces48094306747, Albuquerque, New Mexico 11/02/2019

I am in town for medical reasons. Staying at my son's apartment is nice but I needed to treat myself to a special night. The Jacuzzi Suite was the perfect thing. The rooms were breathe taking . The in room Jacuzzi was so relaxing that I have decided that I deserve another stay. What better way to show that this is the place to go.

Jeff E, Manager at Best Western Airport Albuquerque InnSuites Hotel & Suites, responded to this review
We would like to thank you for taking your time to share your experience of your recent visit to Best Western Airport Albuquerque InnSuites Hotel and the 5 star Rating! It gives us great pleasure to know that you enjoyed your stay, and we appreciate your feedback. If you are ever in the Albuquerque area please contact us directly to make reservations at 505-242-7022 or email jegelhoff@innsuites.com, it would be our pleasure to serve you again! Thank you for being a loyal Best Western customer. Ask for Jeff

"Great stay"

5
northsouthq, Truth or Consequences, New Mexico 06/02/2019

I often fly out of ABQ and have stayed at several hotels near the airport. This Best Western is a great choice. 24 hour shuttle that was very prompt and convenient. Friendly helpful employees. Excellent hot breakfast, which is rare these days, as most hotels tend to cut corners on breakfast, it seems. My room was very comfortable too, and clean. The parking area is a little bit cramped but it was okay.

MichaelN5632, Front Office Manager at Best Western Airport Albuquerque InnSuites Hotel & Suites, responded to this review
Thank you for your kind review. We are excited to hear that you enjoyed your stay and appreciate your feedback. We hope to see you again soon!

"Kind staff, nice room, yummy breakfasts"

5
Momof4k, Atascadero, California 05/02/2019

I was travelling with an 11-year old and 2 pets. It was a small hassle to take my dog through the hallways to the lawn out back but that's just nitpicking. Everyone was very friendly and helpful and even let us grab breakfast a little late. We were pretty wiped out from driving across country. Pancakes were delicious and I was so grateful to be able to make just one. ( I usually avoid the make it yourself waffles/pancakes because I end up wasting half of them.) Would happily stay here again! ( I think they offered free nachos but we didn't get there in time.)

Jeff E, General Manager at Best Western Airport Albuquerque InnSuites Hotel & Suites, responded to this review
Thank you for completing the survey regarding your recent stay at our property. We are glad to hear that we were able to accommodate your family. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

"Love this hotel, best in ABQ, close to Airport"

5
51rockyr, Chiang Rai, Thailand 03/02/2019

Last time I stayed at Crown Plaza, industrial location, farther from airport, more expensive, no free breakfast. Best Western Airport is just as good. You can tell the owner gives staff some authority over their jobs and it shows in efficient, friendly service. Small pool, exercise room, even a free snack of nachos and chips and salsa at 5:30. The breakfast is good, free shuttle to the airport. Lots of restaurants within walking distance, Village Inn, Waffle House Fuddruckers, even Sabor de Juarez for authentic chuleta. 4 star hotel with 5 star service.

Jeff E, Manager at Best Western Airport Albuquerque InnSuites Hotel & Suites, responded to this review
We would like to thank you for taking your time to share your experience of your recent visit to Best Western Airport Albuquerque. It gives us great pleasure to know that you enjoyed your stay, and we appreciate your feedback on breakfast and our shuttle service. If you are ever in the Albuquerque area please contact us directly to make reservations at 505-242-7022 or email jegelhoff@innsuites.com it would be our pleasure to serve you again! Thank you for being a loyal Best Western customer.

"Love this hotel"

5
Jet10226431991, Minneapolis, Minnesota 03/02/2019

While this isn't the newest hotel in Albuquerque, the staff make it one of the most welcoming. Great service, friendly staff everywhere from check in to check out. Clean, great free breakfast. Very comfortable beds.

Jeff E, Manager at Best Western Airport Albuquerque InnSuites Hotel & Suites, responded to this review
Thank you for your feedback regarding your stay at the Best Western InnSuites Hotel Albuquerque Airport! We realize you have many choices when it comes to lodging, and we sincerely appreciate your business. We are always very pleased when a guest takes the time to share a wonderful experience at our property. Feel free to reach out if you have any questions or concerns. 505-242-7022 or jegelhoff@innsuites.com and ask for Jeff.

"Best value around"

5
astroguy22, Buffalo, New York 31/01/2019

I stay here almost exclusively when I'm in Albuquerque now. Had yet another great experience. Clean, quiet, modern, and comfortable. Good breakfast. Free evening snacks (chips/salsa) and soft drinks. Friendly staff. Unbeatable price. Will keep returning.

Jeff E, Manager at Best Western Airport Albuquerque InnSuites Hotel & Suites, responded to this review
We would like to thank you for taking your time to share your experience of your recent visit to Best Western Airport Albuquerque InnSuites Hotel. It gives us great pleasure to know that you enjoyed your stay, and we appreciate your feedback and thank you for choosing to stay with us! If you are ever in the Albuquerque area please contact us personally to make reservations 505-2427022 or email jegelhoff@innsuites.com it would be our pleasure to serve you again! Thank you for being a loyal Best Western customer. Ask for Jeff

"Good Stay"

4
corryc971, Phoenix, Arizona 29/01/2019

This property is located really close to the airport, University and the Air Force base. Breakfast was good and had a lot of variety. The staff was nice. The property was quiet and clean. I would recommend

Jeff E, Manager at Best Western Airport Albuquerque InnSuites Hotel & Suites, responded to this review
Thank you for your feedback regarding your stay at the Best Western InnSuites Hotel Albuquerque Airport! We realize you have many choices when it comes to lodging, and we sincerely appreciate your business. We appreciate the feedback. If you have any questions or concerns please feel free to reach out to us at 505-242-7022 or email at jegelhoff@innsuites.com. Ask for Jeff.

"Quiet and Clean "

5
330douglasd, Fremont, Michigan 24/01/2019

Close to the airport but still very quiet inside. This property was very clean and well kept. Staff was friendly and helpful. Room was spotless. Breakfast was good and, again, spotless. Very nice hotel.

Jeff E, Manager at Best Western Airport Albuquerque InnSuites Hotel & Suites, responded to this review
Thank you so much for your feedback regarding your stay at the Best Western InnSuites Hotel Albuquerque Airport! We realize you have many choices when it comes to lodging, and we sincerely appreciate your business. We are always pleased when a guest takes the time to share a wonderful experience at our property. Thank you again for your kind words. We hope to have you as a guest in our hotel again soon. Please contact Jeff if I can be of any assistance 505-242-7022 or email at jegelhoff@innsuites.com

"Best hotel, Best price"

5
User 21/01/2019

This hotel is extremely clean and the staff are very pleasant whether they are at the counter or walking down the hall they will greet you and make you feel welcome. Great experience! They will take care of you!

Jeff E, Manager at Best Western Airport Albuquerque InnSuites Hotel & Suites, responded to this review
We would like to thank you for taking your time to share your experience of your recent visit to Best Western Airport Albuquerque InnSuites Hotel and the 5 star Rating! It gives us great pleasure to know that you enjoyed your stay, and we appreciate your feedback and thank you for choosing to stay with us! If you are ever in the Albuquerque area please contact us directly to make reservations at 505-242-7022 or email jegelhoff@innsuites.com it would be our pleasure to serve you again! Thank you for being a loyal Best Western customer. Ask for Sales

"Very nice suites "

5
168brianv, Amarillo, Texas 19/01/2019

I was impressed by how modern and well-kept the hotel was. The rooms are very nice and the TV actually has the full guide from Direct TV so you find programs. The staff was friendly and helpful. The prices are great for the size of the room and location. It is located in an easy spot to get to the airport and Kirtland AFB or Sandia Labs easily. A few minor things are the small parking lot, the room was a bit load from road noise, and I personally didn't like the shower head. Other than that, it was great.

Jeff E, Manager at Best Western Airport Albuquerque InnSuites Hotel & Suites, responded to this review
We would like to thank you for taking your time to share your experience of your recent visit to Best Western Airport Albuquerque InnSuites Hotel. It gives us great pleasure to know that you enjoyed your stay, and we hope to see you again soon. If you have any questions or concerns please call 505-242-7022 or jegelhoff@innsuites.com and ask for Jeff

"Good stay"

4
User 16/01/2019

Loved the complimentary upgrade and the free shuttle service to anywhere with a 5 mile radius. Room was clean and comfortable. Breakfast was the usual buffet fare. Would stay here again should we return to ABQ.

Jeff E, Manager at Best Western Airport Albuquerque InnSuites Hotel & Suites, responded to this review
We would like to thank you for taking your time to share your experience of your recent visit to Best Western Airport Albuquerque InnSuites Hotel. It gives us great pleasure to know that you enjoyed your stay, and we hope to see you again soon. If you have any questions or concerns please call 505-242-7022 or jegelhoff@innsuites.com and ask for Jeff

"Warmwelcome and excellent service"

5
Xxxxxxxxoi, Hilton Head, South Carolina 15/01/2019

We were on a road trip and chose this BW by chance, Good luck on our part. While it was an airport hotel air traffic noise was not an issue. We were greeted warmly and as we had a BW reward card and had used it frequently during our trip we were upgraded to a suite. Having extra space was very much appreciated. The hotel offers shuttle service within a five mile area so we were able to eat in the Nob Hill area without taking our car. In the morning breakfast was fresh and appetizing. A very enjoyable stay.

Jeff E, Manager at Best Western Airport Albuquerque InnSuites Hotel & Suites, responded to this review
Thank you so much for your feedback regarding breakfast and your stay at the Best Western InnSuites Hotel Albuquerque Airport! We realize you have many choices when it comes to lodging, and we sincerely appreciate your business. We are always very pleased when a guest takes the time to share a wonderful experience at our property. Thank you again for your kind words. We hope to have you as a guest in our hotel again soon. Please contact Jeff if I can be of any assistance 505-242-7022 or email at jegelhoff@innsuites.com

"Nice place"

4
Marty6080, North Texas 06/01/2019

Stayed here while in town for the New Mexico Bowl. Front desk staff was very nice and friendly. Rooms were well appointed and comfortable. Only issue was that there was only 1 light switch in the bathroom, it controlled the light above the vanity and also the light in the toilet/bathtub area. So if someone got up in the middle of the night to use the bathroom and turned on the light, the whole area was illuminated waking everyone else up. Not that big of a deal but odd. The breakfast was the good each morning we were there. Hotel is right near the airport which was convenient.

Jeff E, Manager at Best Western Airport Albuquerque InnSuites Hotel & Suites, responded to this review
We would like to thank you for taking your time to share your experience of your recent visit to Best Western Airport Albuquerque InnSuites Hotel. It gives us great pleasure to know that you enjoyed your stay, and we hope to see you again soon. If you have any questions or concerns please call 505-242-7022 or jegelhoff@innsuites.com and ask for Jeff

"Good place to stay."

4
norineg2016, New Mexico 05/01/2019

It was nice place, friendly staff, good food, convenient to many places. The room was a bit small, could hear when a room turned on the water, there was a small bag of trash that sat outside the bedroom door in the hallway. But overall, it was nice. I would recommend this hotel.

Jeff E, Manager at Best Western Airport Albuquerque InnSuites Hotel & Suites, responded to this review
Thank you for your feedback regarding your stay at the Best Western InnSuites Hotel Albuquerque Airport! We realize you have many choices when it comes to lodging, and we sincerely appreciate your business. We appreciate the feedback. If you have any questions or concerns please feel free to reach out to us at 505-242-7022 or email at jegelhoff@innsuites.com. Ask for Jeff.

"Very Good Experience"

4
ReinaldoViola, Rio de Janeiro, RJ 02/01/2019

I was not planning to go to Albuquerque, but because a snow storm we had to make a detour and sleep in Albuquerque. I made a reservation by a smartphone and arrived at 2PM at the Hotel. The room was not ready, since the check in is at 3 PM. We went to lunch and when we came back to the hotel they gave to us an upgrade to a suite that was excellent. Staff friendly, room perfect and breakfast was OK

Jeff E, General Manager at Best Western Airport Albuquerque InnSuites Hotel & Suites, responded to this review
We would like to thank you for taking your time to share your experience of your recent visit to Best Western Airport Albuquerque InnSuites Hotel. It gives us great pleasure to know that you enjoyed your stay, and we hope to see you again soon.

"Customer service needs work."

4
User 23/12/2018

Overall the customer service was very good checking in and out. However, the toilet clogged around 11 PM and when we called downstairs the front desk person said they were very busy, but he would try and get someone to come up and fix it. I stayed up until 2 AM and no one came to fix it, which means the room stunk and we were unable to use the bathroom in our room for the rest of the evening and morning. Unacceptable

Jeff E, Manager at Best Western Airport Albuquerque InnSuites Hotel & Suites, responded to this review
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Feel free to contact us at 505-242-7022 or at jegelhoff@innsuites.com if you have any other comments or concerns. Ask for Jeff

"comfortable ABQ"

5
Vacationer213164, Morgantown, West Virginia 23/12/2018

It is great to be able to visit new cities and not break the bank. Our hotel was clean and comfortable. It was a short distance from downtown, clean, quite and comfortable. Staff was friendly, lobby was beautifully decorated for the holidays I would definitely will stay here again.

Jeff E, Manager at Best Western Airport Albuquerque InnSuites Hotel & Suites, responded to this review
Thank you so much for your feedback regarding your stay at the Best Western InnSuites Hotel Albuquerque Airport! We realize you have many choices when it comes to lodging, and we sincerely appreciate your business. We are always pleased when a guest takes the time to share a wonderful experience at our property. Thank you again for your kind words. We hope to have you as a guest in our hotel again soon. Please contact Jeff if I can be of any assistance 505-242-7022 or email at jegelhoff@innsuites.com

"They certainly make an effort"

4
cacafonix, Swansea 11/12/2018

Decent room, good breakfast and evening snacks. Good value, too. One quirky aspect of our stay was the main light switch control, which was hooked to the bedside lights and a wall sconce. So it was necessary to get out of bed to turn out the light. Not a big deal, but a little weird.

Jeff E, Manager at Best Western Airport Albuquerque InnSuites Hotel & Suites, responded to this review
Thank you for your feedback regarding your stay at the Best Western InnSuites Hotel Albuquerque Airport! We realize you have many choices when it comes to lodging, and we sincerely appreciate your business. We appreciate the feedback. If you have any questions or concerns please feel free to reach out to us at 505-242-7022 or email at jegelhoff@innsuites.com. Ask for Jeff.

"So close to airport and no noise"

5
User 06/12/2018

Excellent value for money. Hotel shuttle picked us up at car rental center-very helpful.Shuttle to airport on time and drive was less than 2 minutes to airport.No elevator so if you have mobility issues ask for grounf floor room.Rooms very nice and clean.

Jeff E, Manager at Best Western Airport Albuquerque InnSuites Hotel & Suites, responded to this review
Thank you so much for your feedback regarding your stay at the Best Western InnSuites Hotel Albuquerque Airport! We realize you have many choices when it comes to lodging, and we sincerely appreciate your business. We are always very pleased when a guest takes the time to share a wonderful experience at our property. Thank you again for your kind words. We hope to have you as a guest in our hotel again soon. Please contact Jeff if I can be of any assistance 505-242-7022 or email at jegelhoff@innsuites.com

"Best hotel near the ABQ airport"

5
Passport49811381734, Santa Fe, New Mexico 04/12/2018

Love this hotel! I have stayed here three times and still don't have any complaints. Great price, clean rooms, easy check-in, helpful staff! Will definitely be staying here again and recommending to all.

Jeff E, Manager at Best Western Airport Albuquerque InnSuites Hotel & Suites, responded to this review
We would like to thank you for taking your time to share your experience of your recent visit to Best Western Airport Albuquerque. It gives us great pleasure to know that you enjoyed your stay. If you are ever in the Albuquerque area please contact us directly to make reservations at 505-242-7022 or email jegelhoff@innsuites.com it would be our pleasure to serve you again! Thank you for being a loyal Best Western customer.

"Clean, friendly, and quiet !"

5
ShooterX, Carlsbad, New Mexico 28/11/2018

When I pulled up to this hotel, I noticed a large school bus and several kids in the lobby area. From past experiences, I prepared myself for some sleepless nights. When I checked in, the desk clerk informed me he was putting me in the "executive building". Once I got to my room, it became clear why he mentioned this. The kids were in a totally separate building. I slept like a log in that super quiet executive building and never even saw a kid. That alone made the whole stay worth it. The room was very clean and the bed was new. The breakfast room was stocked with hot food and was also very clean. The staff in the breakfast area were all very pleasant and friendly. The pool area and hot tub were both clean and in good working order. The only issue was no pool towels. No problem though....a member of the staff walking by brought me one from the laundry. This is a great hotel with a really good staff.

Jeff E, Manager at Best Western Airport Albuquerque InnSuites Hotel & Suites, responded to this review
Thank you so much for your feedback regarding your stay at the Best Western InnSuites Hotel Albuquerque Airport! We realize you have many choices when it comes to lodging, and we sincerely appreciate your business. We are always very pleased when a guest takes the time to share a wonderful experience at our property. Rest assured we will continue to strive to provide our guests with the great service you have come to expect from our property. Thank you again for your kind words. We hope to have you as a guest in our hotel again soon. Please contact Jeff if I can be of any assistance 505-242-7022 or email at jegelhoff@innsuites.com

"10/10"

5
User 23/11/2018

Check in was super smooth and rooms were very clean. The parking lot was plenty big which was great considering I have a big truck. The room was spacious and clean. Comfy bed and pillows and the towels are soft! Close by the air port, which is very a big bonus. They also had an indoor hot tub! Great stay all around!

Jeff E, Manager at Best Western Airport Albuquerque InnSuites Hotel & Suites, responded to this review
We would like to thank you for taking your time to share your experience of your recent visit to Best Western Airport Albuquerque InnSuites Hotel. It gives us great pleasure to know that you enjoyed your stay, and we appreciate your feedback and thank you for choosing to stay with us! If you are ever in the Albuquerque area please contact us personally to make reservations 505-2427022 or email jegelhoff@innsuites.com it would be our pleasure to serve you again! Thank you for being a loyal Best Western customer.

"Amazing Stay!"

5
User 14/11/2018

I had an outstanding stay here! I arrived very late (around 4am) and the staff was extremely helpful in getting me in my room and situated in a timely matter. The rooms were so clean and the beds and pillows were extremely comfortable. The water pressure in the shower was great and really allowed me to be clean after a long day of traveling and explore Albuquerque. I definitely recommend this hotel to anyone looking to stay in the area!!

Jeff E, Manager at Best Western Airport Albuquerque InnSuites Hotel & Suites, responded to this review
Thank you for your recent Trip Advisor review of the Best Western InnSuites Hotel Albuquerque, the hotel management would like to say thank you for the feedback, and hope when you return to Albuquerque you will stay with us again. We strive to make every guest interaction a memorable one. Thank you for being a valued guest and we appreciate the business. For future stay call the hotel at 505-242-7022 or email at jegelhoff@innsuiites.com. Ask for Jeff

"Happy traveler"

5
User 13/11/2018

Upon arriving at the Best Western in Albuquerque, you notice that the parking lot is clean and in a nice area. There are a few restaurants within walking distance around the property as well. I was traveling in a van with a small trailer and they had ample parking for us in front of the lobby. Our check in was quick, friendly, and very welcoming. I was offered water and a fresh cookie while being informed that there would be a small social hour in the kitchen in the evening, as well as breakfast in the morning. I noticed that there was a television with flight information and a shuttle that ran to the airport, and the staff were helping folks with their transportation and flight information to and from. Very neat service if you plan on flying. Our room was on the first floor, and I must say it was very spacious. We had 2 queen beds, a pull out couch, and a writing desk. The bed was plenty comfortable and had plugins around it for our wireless devices. The room was very clean and up to date. The shower had great water pressure and was even tall enough for me (I'm 6'5). We took advantage of the amenities at the hotel. The social hour was great, and had nachos and meatball sandwich sliders, as well as bottled water and sodas. We dipped our feet into the spa and enjoyed the warmth of the water and noticed they had a bbq on site too. The breakfast in the morning was nice as well. The parking we had initially upon arriving back late that night was gone. We parked in the rear lot but we're not worried, as they had someone walking the lot throughout the night to prevent theft. That's an amenity if you ask me, and one that I am very thankful for above the rest. All in all, I was impressed by this Best Western. It's been a long time since I've stayed with the chain, but if this is a sign of what they are doing I'll be staying with them more often.

Jeff E, Manager at Best Western Airport Albuquerque InnSuites Hotel & Suites, responded to this review
Thank you for taking the time to provide your TripAdvisor Feedback. Our hotel staff is very proud of our hotel and we always share the reviews with our staff to help us provide great customer service. We look forward to seeing you on your next stay! Please do tell your family and friends about your experience with us. Word of mouth is one of our best friends. On your next trip to Albuquerque Please contact us at 505-242-7022 or email at jegelhoff@innsuites.com to book any future reservations. Thank you for staying with Best Western.

"Clean and Comfy!"

5
KevinS6234, Old Bridge, New Jersey 13/11/2018

This is one of my favorite Best Western's I have stayed at! We had a suite with two rooms and two bathrooms! The bed and pillows were so comfortable. It had the perfect combination of soft and firmness. We checked in super late (7AM) because we were driving from Phoenix that night. The front desk had our keys all ready for us and we were in our room within minutes. They also had some great breakfast, providing a variety of quick foods to eat on the go like yogurt and muffins! Would absolutely stay here again when I'm traveling through the Albuquerque area!

Jeff E, Manager at Best Western Airport Albuquerque InnSuites Hotel & Suites, responded to this review
Thank you so much for your recent trip advisor review, I am happy to hear that you enjoyed the hotel's many free extras. We realize that you have many choices when it comes to lodging, and we sincerely appreciate your business. We look forward to seeing you next time you are in the area. If you have any questions or concerns or need help booking a future reservations please contact us at 505-242-7022 or jegelhoff@innsuites.com. Thank for your feedback and look forward to serving you in the future.

"Great value suite"

5
Kristen F, Suwanee, Georgia 13/11/2018

A coworker and I were looking to save money by splitting a room and saw there was an inexpensive suite option. The suite had 2 rooms AND 2 bathrooms - awesome. One room was a king bed and the other a sofa/sofa bed, with doors that close between. Looks like 2 adjoining rooms converted to one bigger room. TV in each. No hairdryer in the room but just ask the front desk. Breakfast was tasty with lots of options including a pancake maker and waffle makers. Hotel shuttle to and from the airport worked out great. Across the parking lot from late-night dining options! Overall great stay.

Jeff E, Manager at Best Western Airport Albuquerque InnSuites Hotel & Suites, responded to this review
Thank you so much for your feedback regarding your stay at the Best Western InnSuites Hotel Albuquerque Airport! We realize you have many choices when it comes to lodging, and we sincerely appreciate your business. We are always very pleased when a guest takes the time to share a wonderful experience at our property. Rest assured we will continue to strive to provide our guests with the great service you have come to expect from our property. Thank you again for your kind words. We hope to have you as a guest in our hotel again soon. Please contact Jeff if I can be of any assistance 505-242-7022 or email at jegelhoff@innsuites.com

"Good stay and nice room"

5
Chris W, Portland, Oregon 11/11/2018

I stayed in the President Bush Suite or something like that. Each room has a fun name associated with it. My suite was large and clean. Bed comfy. It was a great place to work between my appointments. I arrived a tad early and the hotel staff was very accommodating while I waited. Looking forward to staying here again when in the ABQ.

Jeff E, Manager at Best Western Airport Albuquerque InnSuites Hotel & Suites, responded to this review
We would like to thank you for taking your time to share your experience of your recent visit to Best Western Airport Albuquerque InnSuites Hotel. It gives us great pleasure to know that you enjoyed your stay, and we appreciate your feedback and thank you for choosing to stay with us! If you are ever in the Albuquerque area please contact us personally to make reservations 505-2427022 or email jegelhoff@innsuites.com it would be our pleasure to serve you again! Ask for Jeff

"Clean but load rooms."

3
Mick D, San Francisco, California 08/11/2018

Stayed here twice in the last month. The rooms are clean. The breakfast is nice as is the evening snack. The biggest problems with the rooms is if you turn on a bathroom light no matter what a very loud fan is started as well. Avoid room 135 a Sysco truck unloads in the early morning right outside of the window.

"Frequent visitor"

5
michaeleT8419PO, Aurora, United States 08/11/2018

Always a good experience. Stop here a dozen or more times a year. Clean, affordable, friendly folks. Close to airport and many restaurants. Have stayed here for a number of years and is always good, but seems to get better.

"Trip home"

5
User 07/11/2018

After my wife's emergency surgery we were trying to get home to Washington and stayed at this Best Western and I have to say room was ok and the location is a little loud with traffic, but the staff were amazing! We arrived early and the room wasn't ready yet but they were extremely courteous and helpful. They helped get things to the room as we were switching rental cars and made sure we had a close accesible room for my better half.

"2 experiences: great and terrible"

3
amy c, Northampton, Massachusetts 03/11/2018

We flew into and out of abq and stayed for both nights coming and going. The first stay was 5 stars bc the staff was not over worked and they were very helpful.also we did not need the airport shuttle. On our return the staff was terrible. Used the laundry facility wh is very good. It requires a key . Mine did not work,so each of the 3 times I went required a jaunt to another building. On our return the key for myself and others did not work, so I had to walk back to the desk each time. They could have cared less and offered reasons ,such as, it might be dirty, without calling maintenance to have this problem fix But the thing to be beware of was the shuttle. They require you to sign up,wh was fine, but added that if there were too many people, the shuttle would have to make 2 trips. There seemed to be no way you could know this before hand! When I said I had never encountered this, they said it was a free shuttle,implying that you were not entitled to having the shuttle operate as it was stated . Most travelers who go to the airport need to be there at a certain time and don't care to wake up at 5:45 am and then take 1/2 hr to get to an airport a couple of miles away. If they have a sign up and they see that there are more people than can fit in a 6 person van, they should arrange for a second van. This is a major hotel chain, not a Mom and Pop operation. So I averaged or 5 star ratting w my 1.5 star ratings.

Jeff E, Manager at Best Western Airport Albuquerque InnSuites Hotel & Suites, responded to this review
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. It does seem there is a wide discrepancy from what one guest sees compared to another when looking at the review. Feel free to contact us at 505-242-7022 or at jegelhoff@innsuites.com if you have any other comments or concerns. Ask for Jeff

"Nice Best Western at ABQ"

4
Jeff M, Charlottesville, Virginia 03/11/2018

Stayed at this Best Western the night before an early flight out of ABQ. Walking distance to ABQ. Very nice staff and nice rooms. Will likely stay here again when I have to catch an early flight out of ABQ.

Jeff E, Manager at Best Western Airport Albuquerque InnSuites Hotel & Suites, responded to this review
Thank you very much for the review, and we hope to see you again soon.

"Perfect hidden gem "

5
User 30/10/2018

What can I say, we had an incredible time at this hidden gem. We stayed three nights, and made the most of the comfortable beds, tasty continental breakfast, and luxurious pool/hot tub area. The hotel offered a shuttle service which we utilized for the plethora of restaurants nearby. We felt very accommodated for by “Awesome Sauce” Dylan and Nicodemus at the front desk, who drove us to Buffalo Wild Wings and showed us a couple Breaking Bad locations nearby. We had drinks and social hour out by the hot tub. The close proximity to the airport is a plus. Would completely recommend. 5/5

Jeff E, Manager at Best Western Airport Albuquerque InnSuites Hotel & Suites, responded to this review
We would like to thank you for taking your time to share your experience of your recent visit to Best Western Airport Albuquerque InnSuites Hotel. It gives us great pleasure to know that you enjoyed your stay, and we appreciate your feedback and thank you for choosing to stay with us! If you are ever in the Albuquerque area please contact us personally to make reservations 505-2427022 or email jegelhoff@innsuites.com it would be our pleasure to serve you again! Thank you for being a loyal Best Western customer.

"very Comfortable and friendly"

5
User 26/10/2018

service desk was very helpful and friendly. The room was clean and comfortable. Breakfast was a wonderful way to start the day - very tasty and efficiently set up. This is our favorite place to stay whenever we have to stay in town. Thank you all

Jeff E, Manager at Best Western Airport Albuquerque InnSuites Hotel & Suites, responded to this review
We would like to thank you for taking your time to share your experience of your recent visit to Best Western Airport Albuquerque InnSuites Hotel. It gives us great pleasure to know that you enjoyed your stay, and we appreciate your feedback and thank you for choosing to stay with us! If you are ever in the Albuquerque area please contact us personally to make reservations 505-2427022 or email jegelhoff@innsuites.com it would be our pleasure to serve you again!

"Best Best Western I ever stayed in the last 2 years"

5
User 25/10/2018

Best Western hotel is a great value located throughout our states and it makes it very nice when you run across a very nice clean one like this this is a very good place to stay quiet man sleeps very nice beautiful decor and very helpful staff we're only there for one night but I felt like I was in a very expensive hotel

Jeff E, Manager at Best Western Airport Albuquerque InnSuites Hotel & Suites, responded to this review
We would like to thank you for taking your time to share your experience of your recent visit to Best Western Airport Albuquerque InnSuites Hotel and the 5 star Rating! It gives us great pleasure to know that you enjoyed your stay, and we appreciate your feedback and thank you for choosing to stay with us! If you are ever in the Albuquerque area please contact us personally to make reservations 505-2427022 or email jegelhoff@innsuites.com it would be our pleasure to serve you again! Ask for Jeff

"What a find!!!"

5
Susan M, New Jersey 24/10/2018

Exceeded my expectations in every way! Great staff - check in was very accommodating as I arrived early, got my room ready and even carried my extremely heavy bag up the stairs ( I knew there are no elevators). Spotless room. 24 hrs coffee and tea Unlimited water - fridge near the front desk and they didn't mind my numerous trips for more. The shuttle- none only takes you to the airport and back, but you can schedule to go anywhere in the city for drop off and pick up. Each staff member I engaged with was friendlier then the next. Free breakfast - standard , but fresh and numerous choices . Not a typical “ airport” hotel - thank you for a great stay .

Jeff E, Manager at Best Western Airport Albuquerque InnSuites Hotel & Suites, responded to this review
Thank you for your feedback regarding your stay at the Best Western InnSuites Hotel Albuquerque Airport! We realize you have many choices when it comes to lodging, and we sincerely appreciate your business. Thank you for mentioning our breakfast service. We also have a social hour every night between 5 and 6:30pm. The shuttle service is available 24/7 and runs in a 5 mile radius on the half hour. We are always very pleased when a guest takes the time to share a wonderful experience at our property. Feel free to reach out if you have any questions or concerns. 505-242-7022 or jegelhoff@innsuites.com and ask for Jeff.

"Our Go To hotel in Albuquerque"

5
John P, Pueblo, Colorado, United States 22/10/2018

This hotel is ear the airport and convenient to the University, Air Force base, downtown and museums.We use this hotel when we are leaving time or needing a night away from home for Albuquerque things to do.

Jeff E, Manager at Best Western Airport Albuquerque InnSuites Hotel & Suites, responded to this review
We would like to thank you for taking your time to share your experience of your recent visit to Best Western Airport Albuquerque. It gives us great pleasure to know that you enjoyed your stay. If you are ever in the Albuquerque area please contact us directly to make reservations at 505-242-7022 or email jegelhoff@innsuites.com it would be our pleasure to serve you again! Thank you for being a loyal Best Western customer.

"Close to a a lot, but no elevators!"

3
GENEANDALICE, Kissee Mills, Missouri 22/10/2018

average motel, close to a lot of places, but housekeeping staff could be a bit more attentive. missed our room the 2nd day, did not refill paper cups, did not refill kleenex holder. I know they have a check list. closer attention to details would be nice. wi fi is spotty when in a busy tourist season like balloon fest. Bottled water at the front desk is nice and breakfast buffet was good. also have hotdogs and nachos, and bottled soft drinks for happy hour each day, nice touch.

Jeff E, Manager at Best Western Airport Albuquerque InnSuites Hotel & Suites, responded to this review
Thank you for your feedback regarding your stay at the Best Western InnSuites Hotel Albuquerque Airport! We realize you have many choices when it comes to lodging, and we sincerely appreciate your business. We appreciate the feedback and are working to correct those deficiencies. If you have any concerns or comments please reach out at 505-242-7022 or jegelhoff@innsuites.com. Ask for Jeff

"Always a first class stay at Albuquerque BW Airport InnSuites"

5
Sam F, Kingman, Arizona 15/10/2018

We are repeat guests at the Best Western Airport Albuquerque InnSuites because there has never been an unwelcome surprise! Clean, up to date rooms. Very nice complimentary breakfast with wide variety of hot and cold choices. Location is convenient to Route 66 and a wide range of restaurants and brew pubs. Very reasonable rates. We will continue to stay here.

Jeff E, Manager at Best Western Airport Albuquerque InnSuites Hotel & Suites, responded to this review
We would like to thank you for taking your time to share your experience of your recent visit to Best Western Airport Albuquerque InnSuites Hotel. It gives us great pleasure to know that you enjoyed your stay, and we appreciate your feedback and thank you for choosing to stay with us! If you are ever in the Albuquerque area please contact us personally to make reservations 505-2427022 or email jegelhoff@innsuites.com it would be our pleasure to serve you again! Thank you for being a loyal Best Western customer.

"Great Location for Balloon Fiesta"

4
Tennisnut2018, Atlanta, Georgia 15/10/2018

We had a group of 11 staying here 3 nights for the Balloon Fiesta. It's not the newest hotel but it's very clean and comfortable. We stayed in an out building in a suite and it was very spacious and comfortable. The service here was outstanding. A frig right by the front desk with chilled bottled water, happy hour every night, warm cookies each afternoon, a wonderful breakfast and if you were leaving early for the Balloon Fest or the airport they provided a bag breakfast.

Jeff E, Manager at Best Western Airport Albuquerque InnSuites Hotel & Suites, responded to this review
We would like to thank you for taking your time to share your experience of your recent visit to Best Western Airport Albuquerque InnSuites Hotel and the 4 star Rating! It gives us great pleasure to know that you enjoyed your stay, and we appreciate your feedback and thank you for choosing to stay with us! If you are ever in the Albuquerque area please contact us directly to make reservations at 505-2427022 or email jegelhoff@innsuites.com it would be our pleasure to serve you again! Thank you for being a loyal Best Western customer.

"Convenient location"

5
srnflamingo, Michigan 14/10/2018

We were in town for the balloon fiesta. This property has convenient access to both highway and local streets. The staff is helpful. Since we were leaving before the breakfast startede we signed up for a grab 'n go sack breakfast. Nice service. Bottled water is always available in the lobby. Most evenings the help a manager's reception with food and drink. Good value for the money.

Jeff E, Manager at Best Western Airport Albuquerque InnSuites Hotel & Suites, responded to this review
Thank you so much for your feedback regarding your stay at the Best Western InnSuites Hotel Albuquerque Airport! We realize you have many choices when it comes to lodging, and we sincerely appreciate your business. We are always very pleased when a guest takes the time to share a wonderful experience at our property. Rest assured we will continue to strive to provide our guests with the great service you have come to expect from our property. Thank you again for your kind words. We hope to have you as a guest in our hotel again soon. Please contact Jeff if I can be of any assistance 505-242-7022 or email at jegelhoff@innsuites.com

"Great Stay, Good Breakfast"

5
lizj849, Chicago, Illinois 14/10/2018

We didnt stay here long (literally just one quick night, while we went to the Balloon Fest, so we slept maybe 4 hours), but the room was large, good coffee machine, and very clean. Would definately stay there again when we come back to see the fest again.

Jeff E, Manager at Best Western Airport Albuquerque InnSuites Hotel & Suites, responded to this review
We would like to thank you for taking your time to share your experience of your recent visit to Best Western Airport Albuquerque InnSuites Hotel. It gives us great pleasure to know that you enjoyed your stay, and we appreciate your feedback and thank you for choosing to stay with us! If you are ever in the Albuquerque area please contact us personally to make reservations 505-2427022 or email jegelhoff@innsuites.com it would be our pleasure to serve you again!

"Good location and staff - rundown property and uncomfortable bed"

2
HappyCoupleNM, New Mexico 11/10/2018

My wife and I have stayed at this hotel twice before flying out on trips at the ABQ Airport. The location is excellent for our purpose and the staff are all helpful and friendly. The property however is rather old and rundown, and neither of us slept well due to an uncomfortable bed. This property needs to be upgraded to the standard that we have come to expect from modern BW properties.

Jeff E, Manager at Best Western Airport Albuquerque InnSuites Hotel & Suites, responded to this review
HappyCoupleNM, It is clear there is a wide discrepancy from what one guest sees compared to another. Our beds our serta perfect sleep beds and we get far more compliments than dissatisfaction from our sleep quality. To be clear we are above National brand avg on all categories related to sleep quality and breakfast service. Feel free to reach out to us if you have anymore comments or concerns at 505-242-7022 or at jegelhoff@innsuites.com.

"Do not stay here!"

1
Connie K, Boron 03/10/2018

Our room was disgusting. It smelled like a pet had been in there. The room was old and looked dirty. One of the beds sank in the middle and the springs squeaked. The bedding looked as if the sheets had not been changed. Horrible, horrible experience.

Jeff E, Manager at Best Western Airport Albuquerque InnSuites Hotel & Suites, responded to this review
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. It does seem there is a wide discrepancy from what one guest sees compared to another when looking at the review. Feel free to contact us at 505-242-7022 or at jegelhoff@innsuites.com if you have any other comments or concerns. Ask for Jeff

"Airport easy"

5
Clorissa P, Farmington, New Mexico 03/10/2018

This is the 1st time, I've stayed here since they remodeled the place. And Wow, its a major upgrade from its old glory days. The place has a more modern hip feeling now. Check in was a breeze! The front dest guy was very friendly, knowledgeable, and efficient! I received a little goody bag, for being a rewards member. They have fresh baked cookies & a small freg full of bottled water at the front desk. The business center is located in the main lobby. They offer 2 computers and a shared printer. Theres also a small lounging area, where you can sit back & relax. Our room (#129) was very clean, and I was empressed with the beds. They were so comfortable! I slept like a baby on them. The room offers a small refrigerator, coffee maker, & microwave. Theres also a flat screen TV. The bedroom area was well decorated and roomy. The bathroom is a bit small. The door would hit my leg, because its close to toilet. The ironing board is right behind the door as well. So its a bit tight. But I did enjoy soaking in the tub. The water stays nice and HOT! Which is great for me, as I have arthritis, so I do like to soak in a hot tub. The breakfast area is nice, and its easy to find. Theres plenty of food to go around. And quite honestly, this is the best breakfast I've had at an ABQ hotel. There's a good variety of choices. They had scrambled eggs, bacon, biscuits and gravy, hashbrowns, make you own waffles, different pastries, yogurts, cold cereals, toast and 3 kinds of juices. The staff does a great job keeping the food stocked up. I loved this property! The staff was helpful & extremely friendly! Our room was nice and quite. I couldn't ask for more, I highly recommend this hotel to anyone. I will definitely be making a return trip to this hotel. Its got my thumbs up!

Jeff E, Manager at Best Western Airport Albuquerque InnSuites Hotel & Suites, responded to this review
We would like to thank you for taking your time to share your experience of your recent visit to Best Western Airport Albuquerque. It gives us great pleasure to know that you enjoyed your stay, and we appreciate your feedback on breakfast service. If you are ever in the Albuquerque area please contact us directly to make reservations at 505-242-7022 or email jegelhoff@innsuites.com it would be our pleasure to serve you again! Thank you for being a loyal Best Western customer.

"Consistently Good"

4
Loreners, New Mexico 02/10/2018

This location is close to airport and several restaurants. It is consistently a great hotel to stay in. Any problems are dealt with immediately. Internet is good, breakfast is definitely better than other hotel in this price range. They have a shuttle that is ready when you ask. Our room was large with a sitting area with comfortable couch and desk.

Jeff E, Manager at Best Western Airport Albuquerque InnSuites Hotel & Suites, responded to this review
We would like to thank you for taking your time to share your experience of your recent visit to Best Western Airport Albuquerque InnSuites Hotel. It gives us great pleasure to know that you enjoyed your stay, and we appreciate your feedback and thank you for choosing to stay with us! If you are ever in the Albuquerque area please contact us personally to make reservations 505-2427022 or email jegelhoff@innsuites.com it would be our pleasure to serve you again! Thank you for being a loyal Best Western customer.

"Staff takes a minute to warm up"

4
User 29/09/2018

On first entering seemed stuffy, but several workers were helpful. If your towing anything you'll have to park on the street. 24hr diner next to hotel. Dont know about any bar or restuarant in location as asked about in other survey

Jeff E, Manager at Best Western Airport Albuquerque InnSuites Hotel & Suites, responded to this review
Thank you for taking the time to share your experience at our hotel. We do not have a bar or restaurant in house, though there are many options right around our property. Feel free to reach out if you have any other comments or concerns. We can be reached via email at jegelhoff@innsuites.com or at 505-242-7022. Ask for Jeff. We hope you will stay with us again on your next trip to Albuquerque!

"Very close to the airport, no frills hotel"

3
LocalAdventurer2018, Gallup, New Mexico 17/09/2018

Hotel bed was firm, room was spacious, the pool and hot tub are a nice treat. Biggest problem is that there is no elevator so you do have to carry luggage upstairs. Otherwise staff is friendly and there is an airport shuttle.

Jeff E, Manager at Best Western Airport Albuquerque InnSuites Hotel & Suites, responded to this review
We would like to thank you for taking your time to share your experience of your recent visit to Best Western Airport Albuquerque InnSuites Hotel. If you are ever in the Albuquerque area please contact us personally to make reservations 505-2427022 or email jegelhoff@innsuites.com it would be our pleasure to serve you again!

"No frills, but great airport locataion"

4
randallb753, Holbrook, United States 17/09/2018

The hotel is older, so rooms are small. Beds and pillows a little uncomfortable. No elevator to 2nd floor. But, the staff is great and they allow your car to stay in the lot, for a small fee, per day, if you are flying somewhere and need your car to be parked here. They have a shuttle to and from the airport.

Jeff E, Manager at Best Western Airport Albuquerque InnSuites Hotel & Suites, responded to this review
Thank you for your feedback regarding your stay at the Best Western InnSuites Hotel Albuquerque Airport! We realize you have many choices when it comes to lodging, and we sincerely appreciate your business. We are always very pleased when a guest takes the time to share a wonderful experience at our property.

"Great Stay"

5
Israel C, Arlington, United States 13/09/2018

Everyone at this location was very friendly & helpful, breakfast was great lots of selections, our room was nice and clean and we got a good night sleep after a long day. We will be booking again on our next stay in AlbuquerqueThank you Bestwestern..

Jeff E, Manager at Best Western Airport Albuquerque InnSuites Hotel & Suites, responded to this review
Thank you for your feedback regarding your stay at the Best Western InnSuites Hotel Albuquerque Airport! We realize you have many choices when it comes to lodging, and we sincerely appreciate your business. We are always very pleased when a guest takes the time to share a wonderful experience at our property. Rest assured we will continue to strive to provide our guests with the great service you have come to expect from our property. We hope to have you as a guest in our hotel again soon. Please contact Jeff if I can be of any assistance 505-242-7022 or email at jegelhoff@innsuites.com

"Between 3 and 4 stars -- it's an ok but very basic place very near ABQ"

3
User 12/09/2018

It's an adequate place to stay for a night but with minimal comforts or amenities. The room was clean but smelled like chemicals when I walked in. The bed was ok, the bathroom was dingy, and the towels were rough. The walls were very thin but I stayed at one end of the corridor so the room was fairly quiet. The pool was supposed to be open but was locked up tight. Wifi was very good, however, and definitely the high point of the stay. The air conditioning worked. And the hotel staff were perfectly nice. It was very convenient to the airport. My room rate was $100/night, and that felt like a too much to pay.

Jeff E, Manager at Best Western Airport Albuquerque InnSuites Hotel & Suites, responded to this review
Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. It is clear there is a wide discrepancy from what one guest sees compared to another. We offer more amenities than most hotels,( Free hot breakfast, mini fridge and microwave in every room. Gym, guest laundry, free water bottles, and a social hour every night from 5 to 630). If you have any concern or questions feel free to reach out to me at jegelhoff@innsuites.com or 505-242-7022 and ask for Jeff.

"Back again! Couldn't help ourselves. "

5
User 11/09/2018

This was our second stay at Best Western Inn and Suites in Albuquerque, NM. They continue to impress us. We've all had that experience where we've went to check in and for some reason, there's not a reservation. The front desk person was extremely accommodating and professional. She ran through our previous stay information and found out a way to correct our situation. She was very patient with me as well. It's not necessarily these moments that you remember happening, but what they did with that moment. She made the moment unforgettable by providing quality customer service. From there it got even better. Parking was easy. And that's saying a lot because we have a 15 passenger van. Then there's the room. It was excellent. We had a kitchenette and vanity. We love these little extras. It makes the stay all the more comforting. The beds were soft and the breakfast was hot, fresh, and delicious! We always love the variety BW offers on breakfast foods. It was a great stay and we highly recommend Best Western Suites Inn and Suites if you're in the Albuquerque area.

Jeff E, Manager at Best Western Airport Albuquerque InnSuites Hotel & Suites, responded to this review
Thank you so much for your feedback regarding your stay at the Best Western InnSuites Hotel Albuquerque Airport! We realize you have many choices when it comes to lodging, and we sincerely appreciate your business. We are always very pleased when a guest takes the time to share a wonderful experience at our property. Rest assured we will continue to strive to provide our guests with the great service you have come to expect from our property. Thank you again for your kind words. We hope to have you as a guest in our hotel again soon. Please contact Jeff if I can be of any assistance 505-242-7022 or email at jegelhoff@innsuites.com

"Rude"

2
venerandac42018, Albuquerque, New Mexico 05/09/2018

I'm going to start by saying that I work for a best Western plus so I know what is expected. From the time of check in the staff was beyond rude. We arrived about 1:30am so needless to say we were tired. I go check in and the lady is huffing and puffing because I didn't understand what she said. She then proceeds to grab my id and credit card out of my hand tell me where my room is and literally throw my things back at me. The look on my face made my son come in to make sure everything is ok. So then the the next day we are cleaning up and I ask for trash bags because their were none in the cans. Again here comes the rudeness saying they don't use trash bags!!!??? (Ok gross) so I put some laundry bags in their. So then here comes check out day. I ask for a late check out. I asked if 12:30 is ok. So here it is 12:16 and someone is pounding on the door, woke up my sick baby (why we requested the late check out) It's the front desk manager snapping his fingers telling us we need to get out or he's going to call the cops. We will never stay here again

Jeff E, Manager at Best Western Airport Albuquerque InnSuites Hotel & Suites, responded to this review
Thank you Veneranda for taking the time to give us feedback on your stay. It is clear there is a wide discrepancy from what one guest sees compared to another. There also is two sides to every story which if you look at our reviews, they tell a different story. I apologize if your baby was sick but you actually didn't check out until 12:50. If you have any other comments or questions feel free to call at 505-242-7022 or email at jegelhoff@innsuites.com. Ask for Jeff

"Journey"

5
User 04/09/2018

The staff is very polite, attentive and friendly. The facility is clean inside and out including the pool area. The breakfast is excellent lots of choices. The five o'clock social is a nice touch specially for travelers just arriving. Proximity to the airport and the 24 hours shuttle service is outstanding.

Jeff E, Manager at Best Western Airport Albuquerque InnSuites Hotel & Suites, responded to this review
We would like to thank you for taking your time to share your experience of your recent visit to Best Western Airport Albuquerque InnSuites Hotel and the 5 star Rating! It gives us great pleasure to know that you enjoyed your stay, and we appreciate your feedback and thank you for choosing to stay with us! If you are ever in the Albuquerque area please contact us personally to make reservations 505-2427022 or email jegelhoff@innsuites.com it would be our pleasure to serve you again! Ask for Jeff

"great hotel with extra amenities in abq"

5
JWHandsomeDevils, Detroit 02/09/2018

Our stay at Best Western Albuquerque Airport was great. The room was spotless, spacious and comfortable. The bed slept great and the sheets where perfect. We enjoyed the hot tub before retiring for the night, which was also extremely clean. The breakfast was great and included; scrambled eggs, hash bowns, sausage, biscuits, gravy, fruit and cereal. Dylan at the front desk was very nice and one of the most professional people we have dealt with at a hotel. We really enjoyed our stay and will recommend this Best Western to others and look forward to returning when we are coming through the Albuquerque area.

Jeff E, Manager at Best Western Airport Albuquerque InnSuites Hotel & Suites, responded to this review
We would like to thank you for taking your time to share your experience of your recent visit to Best Western Airport Albuquerque InnSuites Hotel. It gives us great pleasure to know that you enjoyed your stay, and we appreciate your feedback and thank you for choosing to stay with us! If you are ever in the Albuquerque area please contact us personally to make reservations 505-2427022 or email jegelhoff@innsuites.com it would be our pleasure to serve you again! Thank you for being a loyal Best Western customer.

"Home Run!"

5
Philip S, Belmont, North Carolina 22/08/2018

All Best Westerns are not created equal and I'd put this spot up against any other BW property or BW Plus even. This is probably the 4th or 5th time I've stayed here and it's been consistently awesome, always a well-staffed front desk full of great folks. This property is in a great location near the airport and also offers a complimentary 24 hr shuttle. Speaking of complimentary, there's a full breakfast provided in the morning as well as a dinner social full of snacks from 5-6pm. If you miss the freebees there's plenty of favorite restaurants in walking distance including a 24 hour favorite. This BW has a sweet Jacuzzi, swimming pool and laundry. It's a rare treat to get a room with a balcony you can actually sit outside on and enjoy. Property has wonderful landscaping and is pet friendly. Let us not forget the 24 hr store and LCD displays with flight info at the front desk and bottled water available for free at the lobby and in the rooms. This is a next level property and my artists enjoy staying here when passing through NM. Thanks team!

Jeff E, Manager at Best Western Airport Albuquerque InnSuites Hotel & Suites, responded to this review
Thank you so much for your feedback regarding your stay at the Best Western InnSuites Hotel Albuquerque Airport! We realize you have many choices when it comes to lodging, and we sincerely appreciate your business. We are always very pleased when a guest takes the time to share a wonderful experience at our property. Rest assured we will continue to strive to provide our guests with the great service you have come to expect from our property. Thank you again for your kind words. We hope to have you as a guest in our hotel again soon. Please contact Jeff if I can be of any assistance 505-242-7022 or email at jegelhoff@innsuites.com

"Conveinient"

4
User 20/08/2018

I stayed here because I wanted to be close to the airport. I arrived via shuttle and was at the hotel within 5 minutes. It was comfortable and the staff was helpful. It's not walking distance to old town albuquerque. It's ideal if you need to be close to the airport.

Jeff E, Manager at Best Western Airport Albuquerque InnSuites Hotel & Suites, responded to this review
Thank you so much for your feedback regarding your stay at the Best Western InnSuites Hotel Albuquerque Airport! We realize you have many choices when it comes to lodging, and we sincerely appreciate your business. We are always very pleased when a guest takes the time to share a wonderful experience at our property. Rest assured we will continue to strive to provide our guests with the great service you have come to expect from our property. We hope to have you as a guest in our hotel again soon. Please contact Jeff if I can be of any assistance 505-242-7022 or email at jegelhoff@innsuites.com

"Mixed Feelings about this hotel"

3
teaki78089, Villingen-Schwenningen, Germany 20/08/2018

First and most important this is really a good priced hotel for the value you get. We had the President´s suite for two nights at an average of 80US$ incl. Tax. The suite has two bedrooms and two bathrooms. I think this is a pretty good deal. The pool area is nice with an outside sitting and on some evenings the hotel provides some free dinner items including beverages. The staff is friendly but sometimes also not very knowledgeable depending who you ask. Our main problem was that our bed was at a wall with a door at the other side connecting the buildings. So frequently this door was used and every time it was released it was shaking the complete wall and our bed. I think this could be an easy fix by exchanging this door with an automatic door. It kind of ruined our otherwise nice stay. We also used the provided washer and dryer (2$ per load). The dryer needs two runs to dry clothes instead of one ... which is another minus. All in all we think this is an adequate stay so if you are looking for a rather cheap hotel you are absolutely right at this place.

Jeff E, Manager at Best Western Airport Albuquerque InnSuites Hotel & Suites, responded to this review
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If you have any concern or questions feel free to reach out to me at jegelhoff@innsuites.com or 505-242-7022 and ask for Jeff.

"AVERAGE"

3
Walt Z, El Puerto de Santa Maria, Spain 15/08/2018

Overall, not a bad hotel as the front desk personnel were very nice and helpful. In reference to the rooms they were average and the cleaning personnel would only make your bed and maybe change your towels but did not give you toilet paper, shampoo, or soap as I had to go to the front desk and ask

Jeff E, Manager at Best Western Airport Albuquerque InnSuites Hotel & Suites, responded to this review
We would like to thank you for taking your time to share your experience of your recent visit to Best Western Airport Albuquerque InnSuites Hotel. It gives us great pleasure to know that you enjoyed your stay, and we appreciate your feedback which we will use to better guest service.Thank you for choosing to stay with us! If your in Albuquerque again reach out to us at 505-242-7022 or jegelhoff@innsuites.com. Ask for Jeff.

"Late night flight into Albuquerque"

4
LCH857, London, United Kingdom 14/08/2018

Our flight on JetBlue was late and we were very glad we had a close hotel booked for the night before setting off to Santa Fe. Very efficient collection - I phoned reception once we had our bags and the free transport was with us in 5 mins. Clean and basic rooms. Just what we expected for the night.

Jeff E, Manager at Best Western Airport Albuquerque InnSuites Hotel & Suites, responded to this review
We would like to thank you for taking your time to share your experience of your recent visit to Best Western Airport Albuquerque InnSuites Hotel. It gives us great pleasure to know that you enjoyed your stay, and we appreciate your feedback and thank you for choosing to stay with us! If your in Albuquerque again reach out to us at 505-242-7022 or jegelhoff@innsuites.com. Ask for Jeff.

"Near Albuquerque Airport"

4
constancec925, El Paso, Texas 01/08/2018

Nice facility with very comfortable suite. Breakfast was much better than what we've experienced at other chain hotels. Having to repeatedly log on to the WiFi was annoying. Very brief stay but would stay there again.

Jeff E, Manager at Best Western Airport Albuquerque InnSuites Hotel & Suites, responded to this review
We would like to thank you for taking your time to share your experience of your recent visit to Best Western Airport Albuquerque InnSuites Hotel. It gives us great pleasure to know that you enjoyed your stay, and we appreciate your feedback and thank you for choosing to stay with us! If you are ever in the Albuquerque.

"Great hotel"

5
User 26/07/2018

They picked us up from the airport for free. Drove us back the next day . Breakfast was hot and good. Very clean rooms. The beds were very comfortable. Staff was awesome. Made are quick stay an awesome one

Jeff E, Manager at Best Western Airport Albuquerque InnSuites Hotel & Suites, responded to this review
Thank you very much for the review. It gives us great pleasure to know you enjoyed your stay, and we hope you will return on your next visit to Albuquerque!

"Repeat Guest"

5
nanart09, Coolidge, Arizona 25/07/2018

Perfect stop for us travelling with an older dog. Close to UNM and nicely renovated shops and restaurant area. Recommend room 151 for quick outside access and it looks out on a private area. Roomy and comfortable.

Jeff E, Manager at Best Western Airport Albuquerque InnSuites Hotel & Suites, responded to this review
Thank you for taking the time to share your experience.We hope you will stay with us again soon!

"Great Hotel"

4
MegLoves2Travel, Eugene, Oregon 24/07/2018

This was a great hotel for my family of 5. We got the Eisenhower Presidential Suite which had a large bed in one room and a large bed with sofa bed in the other with french doors to connect the rooms. There was a bathroom in both rooms. The bed was VERY comfortable. The room was clean. Water bottles were complementary. Close to the airport but I never heard any planes. My family all thought breakfast was good. Air conditioning was perfect. We didn't visit outdoor pool but there is one. Good, afforable hotel in Albuquerque.

Jeff E, Manager at Best Western Airport Albuquerque InnSuites Hotel & Suites, responded to this review
We would like to thank you for taking your time to share your experience of your recent visit to Best Western Airport Albuquerque. It gives us great pleasure to know that you enjoyed your stay, and we appreciate your feedback on breakfast service. If you are ever in the Albuquerque area please contact us directly to make reservations at 505-242-7022 or email jegelhoff@innsuites.com it would be our pleasure to serve you again! Thank you for being a loyal Best Western customer.

"A great place to stay"

5
Timothy B, Anchorage, AK, United States 21/07/2018

My daughter is moving to Albuquerque for school and thie Airport Best Western was a great base for our apartment search/exploration of the city. The staff was tremendously helpful, especially when we showed up early after a long flight from Alaska. A particular shout out to housekeeping who were tremendously flexible with our odd schedule. This place is great.

Jeff E, Manager at Best Western Airport Albuquerque InnSuites Hotel & Suites, responded to this review
Thank you so much for your feedback regarding your stay at the Best Western InnSuites Hotel Albuquerque Airport! We realize you have many choices when it comes to lodging, and we sincerely appreciate your business. We are always very pleased when a guest takes the time to share a wonderful experience at our property. Rest assured we will continue to strive to provide our guests with the great service you have come to expect from our property. Thank you again for your kind words. We hope to have you as a guest in our hotel again soon. Please contact Jeff if I can be of any assistance 505-242-7022 or email at jegelhoff@innsuites.com

"Pleasantly surprised"

5
jennifer_dobell, Holbrook 19/07/2018

I was scared of booking online because I didn't know the area or the hotel. It was better then expected. The hotel was clean, bright and staff was super friendly. The rooms were clean and comfortable. If I am ever in the area again I will be staying here.

Jeff E, Manager at Best Western Airport Albuquerque InnSuites Hotel & Suites, responded to this review
We would like to thank you for taking your time to share your experience of your recent visit to Best Western Airport Albuquerque InnSuites Hotel. It gives us great pleasure to know that you enjoyed your stay, and we appreciate your feedback and thank you for choosing to stay with us! If you are ever in the Albuquerque area please contact us directly to make reservations at 505-2427022 or email jegelhoff@innsuites.com it would be our pleasure to serve you again! Ask for Jeff

"Oasis In Albuquerque"

5
User 16/07/2018

We stayed at the Best Western Airport in Albuquerque on our way through the Southwest. Our room was large and had plenty of space to work and relax. The rooms have a modern and updated style. It was a very clean room and the cleaning staff told us to ask for anything we needed. All of the staff was extremely friendly and courteous. The hotel is located very close to the airport and around plenty of businesses, yet it was a very quiet place. There is a pool area in outside the backside of the hotel with both a pool and hot tub. Plenty of seating out there and a nice shaded area to relax by the hot tub. Finally, there is a free breakfast which is always a nice touch. We would definitely stay again!

Jeff E, Manager at Best Western Airport Albuquerque InnSuites Hotel & Suites, responded to this review
We would like to thank you for taking your time to share your experience of your recent visit to Best Western Airport Albuquerque. It gives us great pleasure to know that you enjoyed your stay, and we appreciate your feedback on breakfast. If you are ever in the Albuquerque area please contact us directly to make reservations at 505-242-7022 or email jegelhoff@innsuites.com it would be our pleasure to serve you again! Thank you for being a loyal Best Western customer.

"Great Customer Service"

4
Kelly7403, Cobourg, Canada 16/07/2018

The desk clerks and airport shuttle driver on the evening we checked in were wonderful and helpful! The room was clean and comfortable and surprisingly spacious! Would stay here again if we ever head that way!

Jeff E, Manager at Best Western Airport Albuquerque InnSuites Hotel & Suites, responded to this review
Thank you for taking the time to share your experience from your recent stay. We strive to provide excellent service to all of our guests. We look forward to serving you in the future. If you are in Albuquerque again please give us a call at 505-242-7022 and we will take care of all your needs. You can also reach us via email at jegelhoff@innsuites.com. Ask for Jeff. Thank you for choosing the Best Western Airport

"Give them a PLUS!"

5
User 16/07/2018

We're driving from NC to Los Angeles and we made it a point to stay at this particular Best Western, the Best of the Best Western again. I'm not familiar with what denotes a Best Western Plus listing, but I've stayed at many of both and I'll say this one is nicer than most BW Pluses even. I love that they make it a point to give everyone (not just club members) free bottled water, and they also leave an additional one in you room that you won't be charged for. Property is in a great location with 3 dining options in a small radius. I didn't need to leave hotel as this one does the dinner socials and also has an expansive 4 hour window of above average continental breakfast with hot options. This property also features a shuttle, great work out center that is open late, laundry (why so some hotels not have laundry?) and business center. Property is spotless and in great repair. Could go on and on about great customer service, etc. You'll get way more with a stay here than you'll pay for. Thanks team.

Jeff E, Manager at Best Western Airport Albuquerque InnSuites Hotel & Suites, responded to this review
Thank you so much for your feedback regarding your stay at the Best Western InnSuites Hotel Albuquerque Airport! We realize you have many choices when it comes to lodging, and we sincerely appreciate your business. We are always very pleased when a guest takes the time to share a wonderful experience at our property. Rest assured we will continue to strive to provide our guests with the great service you have come to expect from our property. Thank you again for your kind words. We hope to have you as a guest in our hotel again soon. Please contact Jeff if I can be of any assistance 505-242-7022 or email at jegelhoff@innsuites.com

"Service With A Smile"

5
User 15/07/2018

We always use the Best Western Airport Albuquerque when in town for shows. They consistently secure clean rooms for us every time with no hassle. Love the location and the GM is always available to respond to room requests for our party. Great location for us when in town for shows too.

Jeff E, Manager at Best Western Airport Albuquerque InnSuites Hotel & Suites, responded to this review
We would like to thank you for taking your time to share your experience of your recent visit to Best Western Airport Albuquerque InnSuites Hotel. It gives us great pleasure to know that you enjoyed your stay, and we appreciate your feedback and thank you for choosing to stay with us! If you are ever in the Albuquerque area please contact us personally to make reservations 505-2427022 or email jegelhoff@innsuites.com it would be our pleasure to serve you again!

"Good Quality & Value in ABQ"

4
Richard B, Lindenwold, New Jersey 11/07/2018

I spent two nights here in May and was overall very pleased with my stay. The rooms very very clean and nicely appointed, actually much nicer than I expected which is always a nice surprise. The hotel staff were very friendly and accommodating. The free breakfast each morning was way above average from what most hotels offer, they had scrambled eggs, hash browns, sausage links, biscuits and gravy, and waffles in addition to breads, pastries, and hot and cold cereal. The only hiccup during my stay was the lack of housekeeping service, I had requested service and was told several times that housekeeping would clean the room however they never showed up. I had to ask for clean towels at the front desk, not a real big deal but a bit of an annoyance. All in all a great stay, if I'm ever in Albuquerque again I wouldn't hesitate to stay here, especially for the price.

Jeff E, Manager at Best Western Airport Albuquerque InnSuites Hotel & Suites, responded to this review
We would like to thank you for taking your time to share your experience of your recent visit to Best Western Airport Albuquerque. It gives us great pleasure to know that you enjoyed your stay, and we appreciate your feedback on breakfast. We will address the issues with housekeeping and look forward to you staying with us again.If you are ever in the Albuquerque area please contact us directly to make reservations at 505-242-7022 or email jegelhoff@innsuites.com it would be our pleasure to serve you again! Thank you for being a loyal Best Western customer.

"Always a pleasure at the BW Airport InnSuites"

5
Sam F, Kingman, Arizona 10/07/2018

We continue to stay at this very nice BW property over and over. Always consistent excellent service at check in and check out. Rooms are pleasantly furnished and always very clean. Big spread in the Breakfast Room with hot offerings and the usual cereal and breakfast breads offerings. We always feel safe and secure at this hotel. Always our first choice when we stay in Albuquerque.

Jeff E, Manager at Best Western Airport Albuquerque InnSuites Hotel & Suites, responded to this review
We would like to thank you for taking your time to share your experience of your recent visit to Best Western Airport Albuquerque. It gives us great pleasure to know that you enjoyed your stay, and we appreciate your feedback on breakfast and our shuttle service. If you are ever in the Albuquerque area please contact us directly to make reservations at 505-242-7022 or email jegelhoff@innsuites.com it would be our pleasure to serve you again! Thank you for being a loyal Best Western customer.

"Probably the best Best Western"

5
em l, Dallas, Texas 09/07/2018

The staff were extremely helpful. I was a bit rattled from my drive from Los Alamos to the hotel, so it was really nice to such an accommodating staff. The room was big and clean. Breakfast was hot and plentiful. They had bacon! (I can't stress that enough, lol!) Check-in and check-out was smooth. They have a shuttle to the airport. There is a nice diner/restaurant within walking distance. I would choose this place again.

Jeff E, Manager at Best Western Airport Albuquerque InnSuites Hotel & Suites, responded to this review
We would like to thank you for taking your time to share your experience of your recent visit to Best Western Airport Albuquerque InnSuites Hotel and the 5 star Rating! It gives us great pleasure to know that you enjoyed your stay, and we appreciate your feedback and thank you for choosing to stay with us! If you are ever in the Albuquerque area please contact us directly to make reservations at 505-2427022 or email jegelhoff@innsuites.com it would be our pleasure to serve you again! Thank you for being a loyal Best Western customer.

"A very pleasant experience "

5
StevenL50, Whitewater, Wisconsin 01/07/2018

Highly recommend for a place with comp shuttle service to airport and to other points of interest in ABQ. Very friendly and accommodating staff, quite adequate comp breakfast, clean guest rooms and public areas, all at a very reasonable rate.

Jeff E, Manager at Best Western Airport Albuquerque InnSuites Hotel & Suites, responded to this review
We would like to thank you for taking your time to share your experience of your recent visit to Best Western Airport Albuquerque. It gives us great pleasure to know that you enjoyed your stay, and we appreciate your feedback on breakfast and our shuttle service. If you are ever in the Albuquerque area please contact us directly to make reservations at 505-242-7022 or email jegelhoff@innsuites.com it would be our pleasure to serve you again! Thank you for being a loyal Best Western customer.

"Very good stay and great service"

5
allesca, Edinburgh, United Kingdom 30/06/2018

Good first impression of a very smart building continued with excellent, helpful and informative check-in staff and a very nice room - spacious, well equipped and spotless. The guest laundromat was a bonus on a road trip. The pool area was well-maintained. The shuttle service to the airport was efficient and also drops off and collects from the car rental building. I left too early for breakfast but the hotel offers a breakfast box instead.

Jeff E, Manager at Best Western Airport Albuquerque InnSuites Hotel & Suites, responded to this review
Thank you for taking the time to share your experience at our hotel. It gives us great pleasure to know that you enjoyed your stay. We hope you return on your next trip through Albuquerque!

"Amazing Value"

5
Sid97x, Mooresville, North Carolina 29/06/2018

This place was always my favorite now it has been updated and is absolutely amazing! A great value that exceeded my expectations again. There is bottled water in the lobby and great restaurants nearby . Thank you to the friendly staff. Always a pleasure. I'll be back

Jeff E, Manager at Best Western Airport Albuquerque InnSuites Hotel & Suites, responded to this review
Thank you so much for your feedback regarding your stay at the Best Western InnSuites Hotel Albuquerque Airport! We realize you have many choices when it comes to lodging, and we sincerely appreciate your business. We are always pleased when a guest takes the time to share a wonderful experience at our property. Rest assured we will continue to strive to provide our guests with the great service you have come to expect from our property. Thank you again for choosing us. Feel free to reach out to me with any other comments or concerns at jegelhoff@innsuites or 505-242-7022. Ask for Jeff

"Clean, convenient and comfortable"

4
Louise B, Boxford, Massachusetts 27/06/2018

Perfect for a couple nights in Albuquerque. The staff is friendly and helpful. The24 hour shuttle is perfect for airport transfers and rental car pick up & return. Breakfasts were good. Convenient to restaurants.

Jeff E, Manager at Best Western Airport Albuquerque InnSuites Hotel & Suites, responded to this review
We would like to thank you for taking your time to share your experience of your recent visit to Best Western Airport Albuquerque InnSuites Hotel. It gives us great pleasure to know that you enjoyed your stay, and we appreciate your feedback and thank you for choosing to stay with us! If you are ever in the Albuquerque area please contact us directly to make reservations at 505-2427022 or email jegelhoff@innsuites.com it would be our pleasure to serve you again! Thank you for being a loyal Best Western customer.

"Excellent location, courteous staff"

5
myobsession, Warrensburg, Missouri 24/06/2018

Convenient area to restaurants and the car rental return area. The hotel was clean, neat, and the staff very helpful. There are restaurants within walking distance, but the staff offered us various suggestions. Good travel value.

Jeff E, Manager at Best Western Airport Albuquerque InnSuites Hotel & Suites, responded to this review
We would like to thank you for taking your time to share your experience of your recent visit to Best Western Airport Albuquerque InnSuites Hotel and the 5 star Rating! It gives us great pleasure to know that you enjoyed your stay, and we appreciate your feedback and thank you for choosing to stay with us! If you are ever in the Albuquerque area please contact us directly to make reservations at 505-2427022 or email jegelhoff@innsuites.com it would be our pleasure to serve you again! Thank you for being a loyal Best Western customer.

"Close to airport, but must be better?"

4
Kathy K, Central Florida, Florida 21/06/2018

Convenient to Airport. Less than 5 minutes to departure gates and 7 minutes to rental car return. Be sure to watch out where you fill up for gas. You can save a lot by driving up the street a bit. Several food options nearby. Worn out facilities. Small hallways, old rugs, small rooms, dingy rooms make it unwelcoming environment. The room service is a delivery company. Breakfast room is much too small for the people staying there.

Jeff E, Manager at Best Western Airport Albuquerque InnSuites Hotel & Suites, responded to this review
We would like to thank you for taking your time to share your experience of your recent visit to Best Western Airport Albuquerque InnSuites Hotel. Your description makes me wonder if your writing about the correct hotel. You gave us 4 stars out of 5 which is good but said the room was dingy. We just finished a renovation and every room has new carpet and tile. Feel free to contact me at 505-242-7022 or at jegelhoff@innsuites.com and ask for Jeff.

"Everything about this hotel was perfect"

5
304hello, Nashville, Tennessee 21/06/2018

We checked in really late. Like, really late to this hotel. Chuy, the front desk clerk was extremely understanding and helpful and hooked us up with a great room for the day. I worked out in the gym while my wife slept in the jacuzzi suite. The bed and the rooms were spacious and comfortable. We slept like babies. The breakfast was the best part, tons of food options, all delicious and we enjoyed them out by the pool (it was a beautiful day out). The hotel was clean, and Chuy was friendly and made our stay enjoyable from the moment we walked in the door. We'll be back.

Jeff E, Manager at Best Western Airport Albuquerque InnSuites Hotel & Suites, responded to this review
We would like to thank you for taking your time to share your experience of your recent visit to Best Western Airport Albuquerque InnSuites Hotel. It gives us great pleasure to know that you enjoyed your stay, and we appreciate your feedback and thank you for choosing to stay with us! If you are ever in the Albuquerque area please contact us personally to make reservations 505-2427022 or email jegelhoff@innsuites.com it would be our pleasure to serve you again! Thank you for being a loyal Best Western customer.

"Desk clerk"

1
User 18/06/2018

Very unbusiness like, awould not give us a room because I commented on his charactor and was very rude while turning us down. We had stayed a BW in Indio, Phoenix and Las Cruces before this one and they were all great, friendly personnel, clean rooms and good breakfast.

Jeff E, General Manager at Best Western Airport Albuquerque InnSuites Hotel & Suites, responded to this review
It is clear there is a wide discrepancy from what one guest sees compared to another. We do reserve the right to refuse service to anyone for any reason. If you would like to discuss this further please feel free to call me at 505-242-7022 or email me at jegehoff@innsuites.com. Ask for Jeff

"Very good hotel & very reasonable price"

4
rjs15, PA 27/05/2018

We stayed here briefly prior to our early flight out. Dylan at the front desk was extremely helpful about our needs to drop off our car, make a very early morning flight, etc. Fortunately the shuttle runs 24 hours (we took it at 3:45am). The pool and hot tub were very nice as well. The rooms were also very reasonably priced.

Jeff E, Manager at Best Western Airport Albuquerque InnSuites Hotel & Suites, responded to this review
We would like to thank you for taking your time to share your experience of your recent visit to Best Western Airport Albuquerque InnSuites Hotel. It gives us great pleasure to know that you enjoyed your stay, and we appreciate your feedback and thank you for choosing to stay with us! Please contact us personally to make reservations at 505-2427022 or email jegelhoff@innsuites.com. It would be our pleasure to serve you again! Thank you for being a loyal Best Western customer. Ask for Jeff

"Comfy for parents and myself"

5
User 27/05/2018

Everything was clean and neat. Village in across the parking lot was perfect for dinner. Breakfast was perfect and eating area clean. The gym equipment was all working properly, I didn't swim but the pool looked refreshing.

Jeff E, Manager at Best Western Airport Albuquerque InnSuites Hotel & Suites, responded to this review
We would like to thank you for taking your time to share your experience of your recent visit to Best Western Airport Albuquerque InnSuites Hotel. It gives us great pleasure to know that you enjoyed your stay, and we appreciate your feedback and thank you for choosing to stay with us! If you are ever in the Albuquerque area please contact us personally to make reservations 505-2427022 or email jegelhoff@innsuites.com it would be our pleasure to serve you again! Ask for Jeff

"Very bad stay!"

1
bacagil66, San Antonio, Texas 25/05/2018

Very bad choice not best western standards GM has not even returned my calls. As a diamond member didnt even get the welcome that best western is know for even when i presented my diamond card i dont need the royal treatment just the hospitality and the courtesy that bestwestern is know for.

Jeff E, Manager at Best Western Airport Albuquerque InnSuites Hotel & Suites, responded to this review
Mr. bacagil66, I want to Thank You for being an diamond member. It is clear there is a wide discrepancy from what one guest sees compared to another. I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I can see you checked in at 3:00 am when your reservation was for that same day. Check in would be at 3:00pm and we accommodated you without charging you another full day. Since your reservation was for that same day it is very unlikely that any guest would get their room serviced. We would refresh towels and any other items you might needed by calling the front desk. Again Thank you for being a Best Western loyal customer. If you have any other concerns or comments feel free to contact me at 505-242-7022 or jegelhoff@innsuites.com. Ask for Jeff

"VERY COMFORTABLE AND FRIENDLY STAFF WITH A GREAT LOCATION !"

5
123sealady123, West Palm Beach, Florida 23/05/2018

BW has a very competent, and friendly staff . The rooms are large, quiet, with comfortable beds and the AC works great. The breakfast was complete with fresh fruit, eggs, waffles, etc. etc.They also had a large pool and hot tub. They were extremely helpful with information to various tourist sights, and restaurants. You couldn't ask for more ! It is just a few blocks from the airport !

Jeff E, Manager at Best Western Airport Albuquerque InnSuites Hotel & Suites, responded to this review
We would like to thank you for taking your time to share your experience of your recent visit to Best Western Airport Albuquerque InnSuites Hotel and the 5 star Rating! It gives us great pleasure to know that you enjoyed your stay, and we appreciate your feedback and thank you for choosing to stay with us! If you are ever in the Albuquerque area please contact us personally to make reservations 505-2427022 or email jegelhoff@innsuites.com it would be our pleasure to serve you again!

"Nice Hotel"

5
Fred and Terry B, Monroe, Washington 20/05/2018

Nice hotel in a great location for our needs. We were in the area for 3 days and this location allowed us to visit everything that we wanted to see in part due to it's easy access to the freeway. The room was nicely appointed and the bed was comfortable.

Jeff E, Manager at Best Western Airport Albuquerque InnSuites Hotel & Suites, responded to this review
We would like to thank you for taking your time to share your experience of your recent visit to Best Western Airport Albuquerque InnSuites Hotel and the 5 star Rating! It gives us great pleasure to know that you enjoyed your stay, and we appreciate your feedback and thank you for choosing to stay with us! Thank you for mentioning the breakfast as our staff works very hard to deliver quality food in the mornings. If you are ever in the Albuquerque area please contact us personally to make reservations 505-2427022 or email jegelhoff@innsuites.com it would be our pleasure to serve you again! Thank you for being a loyal Best Western customer.

"Good but could be better"

3
bravonez2017, Shiprock, New Mexico 20/05/2018

Most of the staff is very friendly. But they did have one gal who I felt was a little favorable with white guests as opposed to how I was treated. On the other hand the young Hispanic girl at the front desk knows how to extend a very warm greetings and make you feel appreciated. Room wasn't cleaned very well. Looked like it was partied in and the plumbing is old and water comes out rusty at first...

Jeff E, Manager at Best Western Airport Albuquerque InnSuites Hotel & Suites, responded to this review
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

"Friendly service, comfortable rooms"

5
pkhcjs, Albuquerque, New Mexico 16/05/2018

We love staying at Best Western hotels. No frills, but everything you need. Great service, kind people, and a small but functional fitness center. The breakfast was actually really great, way better than other hotels for the same price...hot eggs, hash browns, biscuits and gravy. We will be staying again.

Jeff E, Manager at Best Western Airport Albuquerque InnSuites Hotel & Suites, responded to this review
We would like to thank you for taking your time to share your experience of your recent visit to Best Western Airport Albuquerque InnSuites Hotel. It gives us great pleasure to know that you enjoyed your stay, and we appreciate your feedback and thank you for choosing to stay with us! If you are ever in the Albuquerque area please contact us personally to make reservations 505-2427022 or email jegelhoff@innsuites.com it would be our pleasure to serve you again! Thank you for being a loyal Best Western customer.

"The Welcome you want everytime!"

5
User 16/05/2018

Nicest staff I've encountered in awhile. In a time when customer service was dying this staff was great. They remembered my friend from when he stayed here 6 months ago. Friendly and smiling. And welcoming. Exactly what you want when checking in. The rooms are great too. Beds that fall asleep right away in. TV's had every channel I needed to watch the playoffs. Clean. Plus it's located near a lot of restaurants. Will definitely be back.

Jeff E, Manager at Best Western Airport Albuquerque InnSuites Hotel & Suites, responded to this review
Thank you so much for your feedback regarding your stay at the Best Western InnSuites Hotel Albuquerque Airport! We realize you have many choices when it comes to lodging, and we sincerely appreciate your business. We are always very pleased when a guest takes the time to share a wonderful experience at our property. Rest assured we will continue to strive to provide our guests with the great service you have come to expect from our property. If you have any other questions or concerns feel free to contact Jeff at 505-242-7022 or jegelhoff@innsuites.com

"The Bed was so big! "

5
User 15/05/2018

Absolutely great stay. Staff very helpful to my travel inquiries. Arrival and Departure screen out front for your flight. Huge king size bed and flat screen TV. Close to the highway but far enough you don't hear it. Great stay and will definitely be coming back.

Jeff E, Manager at Best Western Airport Albuquerque InnSuites Hotel & Suites, responded to this review
Thank you so much for your feedback regarding your stay at the Best Western InnSuites Hotel Albuquerque Airport! We realize you have many choices when it comes to lodging, and we sincerely appreciate your business. We are always very pleased when a guest takes the time to share a wonderful experience at our property. Rest assured we will continue to strive to provide our guests with the great service you have come to expect from our property. If you have any other questions or concerns feel free to contact Jeff at 505-242-7022 or jegelhoff@innsuites.com

"Excellent!"

5
User 12/05/2018

Staff very friendly and check in and check out was quick and easy , room looked spectacular and the layout was great! Breakfast was great loved the variety. Will be staying here when traveling through again.

Jeff E, Manager at Best Western Airport Albuquerque InnSuites Hotel & Suites, responded to this review
We would like to thank you hrdytaylor for taking your time to share your experience of your recent visit to Best Western Airport Albuquerque InnSuites Hotel and the 5 star Rating! It gives us great pleasure to know that you enjoyed your stay, and we appreciate your feedback and thank you for choosing to stay with us! If you are ever in the Albuquerque area please contact us personally to make reservations 505-2427022 or email jegelhoff@innsuites.com it would be our pleasure to serve you again! Thank you for being a loyal Best Western customer. Ask for Jeff

"Very Good for the price!!"

4
NYlatinbeauty, New York 10/05/2018

This was our first time staying at Best Western Hotel. The location is great as it is only a couple of minutes away from the airport. We got to Albuquerque almost at midnight and we were able to find the hotel without using a GPS :) What we also loved about the location is that there's some restaurants very close to the hotel (walking distance). The staff is ok; when I originally booked the room I explained that we needed an extended stay, to check out at 8 or 9 pm and I was told that they were going to charge me half of the total room daily rate; the night before we checked out, they said we had to pay the full daily rate; we weren't happy about it of course! but it was worth the price as we were flying late that night so by extending our stay, we felt more relaxed, finished packing, we had time to have dinner at the restaurant next door, take a shower and arrive at the airport on time. The hotel is not fancy but very clean and the rooms offer everything you need for a comfortable stay. The rates are very affordable so I would recommend this hotel.

Jeff E, Manager at Best Western Airport Albuquerque InnSuites Hotel & Suites, responded to this review
We would like to thank you for taking your time to share your experience of your recent visit to Best Western Airport Albuquerque InnSuites Hotel and the 4 star Rating! It gives us great pleasure to know that you enjoyed your stay, and we appreciate your feedback and thank you for choosing to stay with us! Please contact us personally to make reservations at 505-2427022 or email jegelhoff@innsuites.com. It would be our pleasure to serve you again! Thank you for being a loyal Best Western customer. Ask for Jeff

"nice place to stay"

4
rayl359, Auburn, Washington 10/05/2018

Everything was very good and conveniently located close to airport. The only thing that I can say is average at best is the parking availability and proximity to your room and the signs that say park at your own risk. Other than that everything was very good.

Jeff E, Manager at Best Western Airport Albuquerque InnSuites Hotel & Suites, responded to this review
We would like to thank you for taking your time to share your experience of your recent visit to Best Western Airport Albuquerque InnSuites Hotel. It gives us great pleasure to know that you enjoyed your stay, and we appreciate your feedback and thank you for choosing to stay with us! Please contact us personally to make reservations at 505-2427022 or email jegelhoff@innsuites.com. It would be our pleasure to serve you again! Thank you for being a loyal Best Western customer. Ask for Jeff

"Albuquerque Inn and Suites are Sweet!!!"

5
439deborahw, North Las Vegas 30/04/2018

Fantastic service and accommodations- I used my points and had a Jacuzzi suite that was perfect. Everything worked well in the room; and the service was amazing. Breakfast was delicious and plentiful; with a nutritious variety of items to choose from. International Pow-Wow the weekend I was there; so perhaps a larger room for breakfast would have been nice. No seating available when I arrived-but ease of taking breakfast back in my suite was satisfactory.

Jeff E, Manager at Best Western Airport Albuquerque InnSuites Hotel & Suites, responded to this review
We would like to thank you for taking your time to share your experience of your recent visit to Best Western Airport Albuquerque InnSuites Hotel and the 5 star Rating! It gives us great pleasure to know that you enjoyed your stay, and we appreciate your feedback and thank you for choosing to stay with us! Thank you for mentioning the breakfast as our staff works very hard to deliver quality food in the mornings. If you are ever in the Albuquerque area please contact us personally to make reservations 505-2427022 or email jegelhoff@innsuites.com it would be our pleasure to serve you again! Thank you for being a loyal Best Western customer.

"Nice place"

5
JohnRH45, Ormond Beach, Florida 30/04/2018

Very nice rooms, Good breakfast. Staff very nice and helpful. Will stay here again for sure. I was surprised at the price as it was more than I usually paid in the area in the past but found out there were two events going on in ABQ so prices raised which I understand.

Jeff E, Manager at Best Western Airport Albuquerque InnSuites Hotel & Suites, responded to this review
We would like to thank you for taking your time to share your experience of your recent visit to Best Western Airport Albuquerque InnSuites Hotel. It gives us great pleasure to know that you enjoyed your stay, and we appreciate your feedback and thank you for choosing to stay with us! Please contact us personally to make reservations at 505-2427022 or email jegelhoff@innsuites.com. It would be our pleasure to serve you again! Thank you for being a loyal Best Western customer. Ask for Jeff

"Don't bother, there are very choices..."

1
Mike D, Monmouth, Oregon 30/04/2018

We asked for a h/c access room and got a room that had been partially reported to be accessible. It had a smoking room at one time and they're done an incomplete job of ridding it of the over riding accord somewhere is a very busy street next to the place that was th loudest I've ever experienced, (people seem to drive like maniacs in ABQ?). We were happy to leave, and won't go back. Usually B/W is ok, this one no.

Jeff E, Manager at Best Western Airport Albuquerque InnSuites Hotel & Suites, responded to this review
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. It does seem there is a clear discrepancy from what one guest sees compared to another.. We have update our accessible rooms and have two with full roll in showers and two that have tubs available with shower chairs. If you have any other questions feel free to contact me at 505-242-7022 or jegelhoff@innsuites.com. Ask for Jeff.

"close to airport"

5
Debra B, Grand Junction, Colorado 28/04/2018

Great little gem for a hotel close to the airport and VA hospital. The shuttle service was superb and very nice breakfast each morning. Hotel was quiet, very clean and staff were delightful. Best Westerns always seem to be very nice places to stop and stay.

Jeff E, Manager at Best Western Airport Albuquerque InnSuites Hotel & Suites, responded to this review
We would like to thank you for taking your time to share your experience of your recent visit to Best Western Airport Albuquerque InnSuites Hotel. It gives us great pleasure to know that you enjoyed your stay, and we appreciate your feedback and thank you for choosing to stay with us! If you are ever in the Albuquerque area please contact us personally to make reservations 505-2427022 or email jegelhoff@innsuites.com it would be our pleasure to serve you again! Thank you for being a loyal Best Western customer.

"Airport Pick-up: One Night Stay"

3
User 19/04/2018

Got in late. Front desk staff was very nice. Last time I stayed here, they were in the process of updating/renovating, so that has been completed. Our room was on the ground floor and not too far from the lobby, breakfast area and workout room. Everything was fine except for the fact the room had NO blackout curtains.... I was bothered by the outside lights from the pool/hot tub area and adjacent parking lot and did not sleep well because of it. It was also a little unnerving as it seemed others could see into our room as we were on the ground floor. This is the first time I have stayed in a hotel without true privacy/blackout curtains. Another irritating thing - which was not the fault of the hotel - was children running and screaming up and down the halls at 12:30 in the morning. I ended up opening my door and reprimanding the children to go to bed and asking them where their parents were. Other guests had to have been irritated and kept awake as well. Other than that, the stay was fine. I do not know if all the rooms lack black-out curtains, but if so, I recommend the hotel updates this feature and I would then stay again. Proximity to airport is great.

Jeff E, Manager at Best Western Airport Albuquerque InnSuites Hotel & Suites, responded to this review
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Now to answer the question of black out drapes, every room has them and they are located behind the first set of shears. We also have employees at the desk 24/ 7 so we can also answer any questions a guest might have. Please let the desk know of any noises so we can make sure all of our guests enjoy their stay. If you have any questions feel free to call or email at 505-242-7022 or jegelhoff@innsuites.com. Ask for jeff

"Overnight stay with cat"

4
User 15/04/2018

Our first room assignment was room 107. It smelled of smoke even tho there is a $250 charge . The front desk immediately moved us to room 153. What a pleasant room. Dylan at the front desk went out of his way and accompanied us to our new room and made sure it was okay for us. I can't say enough about this young man, good job Dylan. The staff there at the hotel was pleasant and accommodating. I would recommend this hotel PS hot tub and heated pool!

Jeff E, Manager at Best Western Airport Albuquerque InnSuites Hotel & Suites, responded to this review
We would like to thank you for taking your time to share your experience of your recent visit to Best Western Airport Albuquerque InnSuites Hotel and the 4 star Rating! It gives us great pleasure to know that you enjoyed your stay, and we appreciate your feedback and thank you for choosing to stay with us! Please contact us personally to make reservations at 505-2427022 or email jegelhoff@innsuites.com. It would be our pleasure to serve you again! Thank you for being a loyal Best Western customer. Ask for Jeff

"Dogs in hotels can have dog fights"

3
DieselMnky, Provo, Utah 15/04/2018

Got in late to hotel. First room assigned was across the fall from a LOUD operating ice machine. Got another room. At 5a.m. and 7:15a.m. I was woken up by dogs fighting outside my room! I knew this property allows dogs, this is my first experience with dogs fighting in the hallways. Second issue is the age of property, the floor joists creak badly. Throughout night/morning the creaking of floors woke me up and you can hear the people above (I was on ground floor) walking across their room. Plus side, is that you are only 5-10 minutes from Airport and comp. breakfast has plenty of protein options.

Jeff E, Manager at Best Western Airport Albuquerque InnSuites Hotel & Suites, responded to this review
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. feel free to contact me at jegelhoff@innsuites.com

"Jacuzzi all day"

5
User 11/04/2018

This is a particularly good Best Western. Upon check in you are offered free bottle water which makes a difference to someone like me who is stuck in a hot car driving all day. The rooms are modern and spacious, with an unusually large bathroom. Most hotel bathrooms are so small you can barely turn around, but not here. The pool and jacuzzi were actually open and unbelievably relaxing in the desert climate. You can tell the staff really cares about their guests here and even have a fun little "social hour" with free nachos and a chance to chat with other guests. Good vibe, good stay.

Jeff E, Manager at Best Western Airport Albuquerque InnSuites Hotel & Suites, responded to this review
We would like to thank you for taking your time to share your experience of your recent visit to Best Western Airport Albuquerque InnSuites Hotel and the 5 star Rating! It gives us great pleasure to know that you enjoyed the spa and pool during your stay, and we appreciate your feedback. If you are ever in the Albuquerque area please contact us personally to make reservations 505-2427022 or email jegelhoff@innsuites.com it would be our pleasure to serve you again! Thank you for being a loyal Best Western customer.

"Enjoyable"

4
User 10/04/2018

Easy check-in, nice rooms, excellent breakfast and close to airport. Staff was very helpful and informative. Close to restaurants and shopping. Great shuttle service to airport. Also good access to computers for use.

Jeff E, Manager at Best Western Airport Albuquerque InnSuites Hotel & Suites, responded to this review
We would like to thank you for taking your time to share your experience of your recent visit to Best Western Airport Albuquerque InnSuites Hotel and the 4 star Rating! It gives us great pleasure to know that you enjoyed your stay, and we appreciate your feedback and thank you for choosing to stay with us! Please contact us personally to make reservations at 505-2427022 or email jegelhoff@innsuites.com. It would be our pleasure to serve you again! Thank you for being a loyal Best Western customer.

"ROOM"

3
sylviav21, Surprise, Arizona 08/04/2018

the room wasn't as clean as I thought it should be for the price we paid. The person working the breakfast area or replenishing the breakfast area didn't smile or have good customer service ethics. Overall everything else was ok

Jeff E, Manager at Best Western Airport Albuquerque InnSuites Hotel & Suites, responded to this review
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If you have any other concerns to questions feel free to contact us at 505-242-7022.

"Close to Airport"

3
Like2wander, Belleville, Michigan 08/04/2018

Room was small for 2 queen beds, but fairly clean. Beds were OK for one night, but wouldn't want to stay there for a longer time. The hotel is fairly close to ABQ. We had first-floor rooms and heard a lot of traffic noise. Would suggest getting rooms at the back of the property instead of the front.

Jeff E, Manager at Best Western Airport Albuquerque InnSuites Hotel & Suites, responded to this review
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

"Beautiful City Beautiful Location"

5
User 06/04/2018

Best Western Inn and Suites Albuquerque is an excellent stay. It is conveniently located near downtown and very close to the airport which they offer shuttles for convenience. The hotel has a travelers theme and each room was individually named. When checking in, I noticed there's a tv posted at the front desk with flight information. That would be very handy if we were flying. The pool and hot tub were also a delight and we're a great treat to a long day. They offered the vanity separate then the restroom in our room. We love this because when traveling with a group, it's nice that two people can get ready simultaneously. The beds were quite comfy as well. One random thing, that I really appreciate, there are plenty of electrical outlets. It seems like there are never enough. The complimentary breakfast was wonderful and probably the most variety we've had our on the road. I recommend their biscuits and gravy! The biscuits were perfectly fluffy and buttery. The hospitality staff were very friendly and patient. I forgot to check out properly and called and they took care of everything for me. We will be returning to Best Western Albuquerque for our future stays.

Jeff E, Manager at Best Western Airport Albuquerque InnSuites Hotel & Suites, responded to this review
We would like to thank you for taking your time to share your experience of your recent visit to Best Western Airport Albuquerque InnSuites Hotel and the 5 star Rating! It gives us great pleasure to know that you enjoyed your stay, and we appreciate your feedback and thank you for choosing to stay with us! If you are ever in the Albuquerque area please contact us personally to make reservations 505-2427022 or email jegelhoff@innsuites.com it would be our pleasure to serve you again! Thank you for being a loyal Best Western customer.

"Amazing hotel"

5
Jennifer P, luxemburg, United States 05/04/2018

What a beautiful city. We definitely want to come back again. Easy to find hotel. There were many restaraunt around the area. Beds were so comfortable. Room was very nice. Breakfast was amazing. Wonderful selections. Thanks for a great stay!

"Great!"

4
Crystal M, Kalispell, Montana 05/04/2018

Breakfast buffet was amazing, social hour snacks n evening was a nice treat. Good location to airport , restaurants. Clean, comfy bed and pillows. Fast wifi, great TV selection. Will stay again if in area

"Will Not Stay Here Again"

1
loritaste, Davis, California 02/04/2018

The only good thing about this hotel was the location to the airport. The towels in the room appeared damp, the door was difficult to close. While checking in the young man took a phone call, and then excused himself to bring toilet paper to another guest! Coffee and breakfast was disgusting. Worse display of breakfast items at any Best Western I've stayed at. This was the last Best Western we stayed at during a 4 day trip to New Mexico. We stay at Best Western all the time—but would never go back to this one.

Michael N, Front Office Manager at Best Western Airport Albuquerque InnSuites Hotel & Suites, responded to this review
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

"Great stay, great place"

5
gschwob, Logandale 02/04/2018

We were traveling from Las Vegas to Maryland and made it as far as Albuquerque. Hotel room was very clean, warm and comfortable. Price was great. All the amenities that one would expect from the Best Western experience. Free breakfast.

"Property good; location very convenient"

4
cjds, Warner Robins, GA 23/03/2018

This was typical quality BW with comfortable room, many breakfast options, please staff, clean. Only concern was noise from people in hallways being heard through doors, especially in the mornings as people are breakfasting, checking out, etc. If you are sound sleeper, would not be a problem as beds are comfortable. Staff all friendly. Location is very close to airport...we rented a car and were within an easy 5-7 minutes of car return and to interstates; lots of chain restaurants in the area and not far from major city and other upscale eating.

Michael N, Front Office Manager at Best Western Airport Albuquerque InnSuites Hotel & Suites, responded to this review
Thank you for choosing to stay with us and for your review. We apologize for any disturbance noise in the hallways caused during your stay. We hope to see you again soon!

"Clean and friendly"

4
Ellen M, West Richland, WA, United States 22/03/2018

The staff was friendly. The room was clean and newly redone... Great TV, nice large bathroom counter. Good beds. The breakfast was very nice with hot and cold selections....sausage gravy and biscuits, scrambled eggs, sausage, hash browns, waffles, juices, coffee.

Michael N, Front Office Manager at Best Western Airport Albuquerque InnSuites Hotel & Suites, responded to this review
Thank you for choosing to stay with us and for your review. We're glad you enjoyed our accommodations and hope to see you again soon!

"Our rooms were awful!!"

1
User 14/03/2018

We were traveling back home and had been on the road for 9 hours and just wanted a shower and clean place to sleep. We get into our rooms “Executive building” the rooms were terrible. Our room as well as our daughters smelled of dog urine. The room did not smell clean and we were afraid to even sleep in the beds. Needless to say we didn't get a lot of rest to have to travel another 9 hours today. We called the front desk and asked to be moved and they told us that there were not anymore rooms available. We have two small children and we didn't want to repack and change hotels. Most every hotel we had called were booked anyway. What a miserable night. I'm not used to this with the Best Western's in Texas. Refund please!

Michael N, Front Office Manager at Best Western Airport Albuquerque InnSuites Hotel & Suites, responded to this review
Thank you for your stay and for your honest feedback. By telling us what we can improve on, you give us the opportunity to provide better service for our next guests.

"Clean and pet friendly"

5
User 13/03/2018

Very happy as a senior gold member. Will definitely be back. Great service and food. Breakfast grand...I had bluebberry waffles with whipped cream. Had free pizza and drinks during happy hour. Loved my Yorkies.

Michael N, Front Office Manager at Best Western Airport Albuquerque InnSuites Hotel & Suites, responded to this review
Thank you for your review - we're glad you enjoyed your stay. We hope to see you again soon!

"Second great stay!"

5
VOPBookingAgency, Belmont, North Carolina 27/02/2018

This is our second stay at this best Western; the best best Western and we drove out of the way to stay here between concerts in Scottsdale and Fort Worth. The quality and experience was just as amazing as the previous stay. Greeted by a cordial staff member who helped us find parking for a sprinter and trailer in a semi-full lot. Great location right off of the interstate with three 24 hour restaurants within walking distance. This location features an extensive and delicious breakfast buffet; way above your average continental breakfast. Super comfy pillows and beds. My favorite part of these rooms is the sliding door/porch area which has a small area with chairs to get some fresh air. Love this spot.

Michael N, Front Office Manager at Best Western Airport Albuquerque InnSuites Hotel & Suites, responded to this review
We thank you for your business and your review - and for taking the time to drive out of your way to stay with us again! We're glad we were able to accommodate you for your second visit and hope to see you again soon!

"Never again!!"

1
Karaokedude, Gallup, New Mexico 22/02/2018

For the past 8 years this was our favorite place to go just to unwind or when travel. Never again will we stay here. We met the sales rep Karen a little over a year ago and she was awesome. So much so that we looked forward to seeing her on our visits. She went as far as to upgrade our room we booked for our anniversary to a Jacuzzi suite and left a bottle of wine for us. I considered Karen as a business friend and introduced her to a good friend of mine that is very high up the ladder of a neighboring city just to say thank you for your courtesy. Since then I've heard some things that have changed everything. One of those being that the GM at that time said she's known my wife and for over 18 years when we've only been together for 9 years. We've never even meet or seen the GM in the 8 years of going here. We was going to come for a visit to enjoy the hot tub last weekend and I learned that Karen was let go. Big mistake as far as I'm concerned. I'm sure my other business friends and balloon pilots will feel the same. Anyone that knew Karen also knew she went above and beyond any expectations and will seek her out when she finds another place of employment. I know I will!!

Michael N, Front Office Manager at Best Western Airport Albuquerque InnSuites Hotel & Suites, responded to this review
Well, we're certainly sorry to hear that a GM who's no longer with us upset you. I would love to encourage you to reach out to our new sales manager (and other management staff) about any concerns we can address directly. Best wishes.

"Convenient but disappointing BW airport hotel"

2
idthomas, Santa Fe, New Mexico 20/02/2018

People need a good night's rest before an early morning flight. And BW hotels usually serve that purpose for me. But the noise level at this property was unacceptable. We heard every step on upper floor (a family that seemed to be moving furniture as well) and every voice in the corridor and in adjacent rooms. This otherwise pleasantly appointed hotel needs to do something about their sound insulation.

Michael N, Front Office Manager at Best Western Airport Albuquerque InnSuites Hotel & Suites, responded to this review
Thank you for choosing to stay with Best Western InnSuites and for your review - we appreciate your honest feedback and are sorry to hear about your disappointment. We hope you'll consider staying with us again in the future - perhaps on a low occupancy night, we can find you a nice, quiet room toward the end of a hall.

"Excellent stay"

5
RachelleBole, Colorado Springs, Colorado 17/02/2018

Driving in late from Palm Springs we were in real need of a good nights sleep. Best Westerns are generally a good bet. Our rooms have always met a reasonable standard of cleanliness and the hot breakfast is fresh. We hit the jackpot this time. This is a rather large Best Western with an outdoor pool and hot tub (open in February) set at the back of the building in a quaint courtyard with plenty of outdoor seating around the pool as well as outside the fence. There is plenty of grass and mature landscaping with meandering sidewalks. With the sun shining, outdoor breakfast seating was comfortable even in 45 degrees Fahrenheit. There is a community barbecue grill available to all of the guests. So here is the best part. They have recently remodeled some of the rooms including a HUGE presidential suite with a private yard. The master bedroom has a separate jetted tub and spacious bathroom with the biggest closet I've seen in a hotel room. A full size kitchen with refrigerator, dishwasher, and oven and plenty of cabinet space can easily accommodate four people. I don't want to oversell this room, but it was a wonderful surprise to our weary family.

"Great stay for a great price."

5
cccvvv2015, Atlanta, Georgia 16/02/2018

Had a great stay here. The front desk lady was very friendly and courteous upon my arrival. The check in was quick. There was a special social going on when I checked in so I got to eat some nachos with soda for free which really hit the spot after a long flight. The room was clean and had all the amenities I could need plus free wifi. It's very conveniently located within walking distance of a few restaurants, and is also very close to the airport. They also offer a free shuttle service to the Albuquerque airport and car rental terminal as well. Oh and the free hot breakfast in the morning was great too. Would definitely stay here again.

"Decent, close to airport"

3
TheGiftedAJ, Goodyear, Arizona 13/02/2018

Have you ever stayed somewhere that was just okay? Nothing wrong but nothing really wowed you either? That is this place. There were things that just annoyed me but didn't make my stay miserable, such as the door to the closet was hard to close. There weren't a lot of power outlets and none near the bed. But it was clean, food was fine and the staff was pleasant. I'd stay here again but I'm looking elsewhere first.

"Location, location, location"

5
User 10/02/2018

Close to airport, close to car rental return, close to downtown. What more do you need? Good breakfast, nice room, very friendly staff. Need anything else; how about a really good price. Loved the stay, will return if I need to come back to Albuquerque.

"Great Stay!"

5
christinarP1303OJ, El Paso, Texas 02/02/2018

Amazing comfy room jet tub was amazing! Smelled clean and bed was wonderful! The front staff was knowledgeable and courteous I definitely would stay there again ! Very relaxing room the only thing is the parking lot could have been more organized cars taking up 2 parking spaces.

"Good breakfast, noisy if staying on first floor."

2
Janet K, Durango, Colorado 28/01/2018

As I have already written... good breakfast, terrible sleep due to no sound protection between floors. So you get what you pay for, just ask for a second floor room. The price was good , just adapt to the environment.

"Top quality airport property!"

5
ExcellentAdventures, Cedar Crest 21/01/2018

We stayed one night prior to an early morning flight. Pickup at the airport was very quick and the driver was courteous and helpful. The check-in clerk was friendly and professional. Our room was conveniently located on the first floor. It was clean and comfortable and had a microwave and mini-frig. In the evening there was complimentary chips, salsa & soda. A nice touch. The morning breakfast was ready promptly at 6A. It included both hot & cold items. The coffee was hot and of good quality. We recommend this property and we have already booked it again in February.

InnSuitesDOS, Guest Relations Manager at Best Western Airport Albuquerque InnSuites Hotel & Suites, responded to this review
We would like to thank you for taking your time to share your experience of your recent visit to Best Western Airport Albuquerque InnSuites Hotel and the 5 star Rating! It gives us great pleasure to know that you enjoyed your stay, and we appreciate your feedback and thank you for choosing to stay with us! If you are ever in the Albuquerque area please contact me Anita Escarcega personally to make reservations 505-2427022 or email aescarcega@innsuites.com it would be our pleasure to serve you again! Thank you for being a loyal Best Western customer

"Clean simple inexpensive "

3
consultme, minneapolis 21/01/2018

I had an early flight out of ABQ and weather was expected, so I returned early and researched the best airport properties. This was highly rated. That doesn't say much for the other airport properties. The summary— Pluses At the airport Free and prompt shuttle, they will take you anywhere in a 5 mile radius Reasonably clean Better than many free breakfast Free water in room Very inexpensive Polite staff Minuses Aging property Room was drafty and cold Signs say “suite” but was a hotel room Sheets and towels were a dingy grey color

InnSuitesDOS, Guest Relations Manager at Best Western Airport Albuquerque InnSuites Hotel & Suites, responded to this review
Dear Consultme, Thank you so much for your feedback regarding your stay at the Best Western Airport Albuquerque! We realize you have many choices when it comes to lodging, and we sincerely appreciate your business. Call me Anita Escarcega direct at 505-242-7022 or email aescarcega@innsuites.com to make future reservations

"Great value"

5
astroguy22, Buffalo, New York 18/01/2018

I've reviewed this hotel before, but have stayed here three times since. Every stay has been worthy of 5 stars and I still can't believe the price. This hotel should probably cost more (but I'm not complaining - and the consistent low rate makes it my go-to choice when in ABQ). Last stay I got a room in the "executive building". It's a smaller detached building in the back. The room was enormous, modern, and clean. Full DirecTV service (guide and all) on the TV. Clean and comfortable bed. Breakfast has also seemingly been expanded over the years - was very happy with the choices. Staff was very friendly. Will continue to stay here when in town.

InnSuitesDOS, Guest Relations Manager at Best Western Airport Albuquerque InnSuites Hotel & Suites, responded to this review
Dear Astroguy22, Thank you so much for your recent trip advisor review, I am happy to hear that you enjoyed the hotel's many free extras. We realize that you have many choices when it comes to lodging, and we sincerely appreciate your business. We look forward to seeing you next time you are in the area. If you have any questions or concerns or need help booking a future reservations please contact me Anita Escarcega at 505-242-7022 or Email aescarcega@innsuites.com

"Good Location. WiFi is not user friendly"

3
Violette54, Phoenix, Arizona 16/01/2018

Nice midtown location near airport. Friendly front desk person. Easy free outside parking on site and easy access to either 1-25 or I-40. Comfortable updated rooms with inside corridors. No elevator, so if getting up the steps which are inside and carpeted, or hauling bags up is a problem, ask for a first floor room. WiFi is free. Hot Breakfast included with room. For ease of follow through with reservations, make them through the hotel directly. Otherwise they go through a secondary off site service. Several restaurants in the area. We had quite a time connecting to the free unsecured WiFi. It did not accept the hotel's password, which meant that the connection was open and unsecured. Despite several attempts, this sticky point was never resolved. It was not vital for us, so we let it go. If it is necessary for you, make sure this is clarified. In the middle of the night, there was a noise disturbance. A loud noise sounding like an explosion and then much water running. In the morning, the front desk denied any problems but this disturbance awakened us and we were unable to return to sleep.

InnSuitesDOS, Guest Relations Manager at Best Western Airport Albuquerque InnSuites Hotel & Suites, responded to this review
Dear Violette54, Thank you so much for your feedback regarding your stay at the Best Western Airport Albuquerque! We realize you have many choices when it comes to lodging, and we sincerely appreciate your business. Call me Anita Escarcega direct at 505-242-7022 or email aescarcega@innsuites.com to make future reservations

"For the Rate! ........ Solid."

4
undertaker01, Newburyport, Massachusetts 15/01/2018

How can you go wrong for the rate. We stayed both when we arrived at the Albuquerque airport and the night before we left. There were issues ....... but ...... Yvonne & Michael at the desk were both courteous and helpful, the beds are decent & comfortable, the breakfast adequate, the shuttle easily accessible and the WiFi was slow but serviceable. however, room smelled like a prior smoking room, you can hear the showers next to you and above you. Woke us up at 5:30 AM. Had to tell Yvonne the one above us was making a racquet, unable to get to sleep. She took notice. The jacuzzi was only warm, not very hot. For the rate per night, it's a solid Best Western.

InnSuitesDOS, Guest Relations Manager at Best Western Airport Albuquerque InnSuites Hotel & Suites, responded to this review
Dear Undertaker01, Thank you so much for your feedback regarding your stay at the Best Western Airport Albuquerque! We realize you have many choices when it comes to lodging, and we sincerely appreciate your business. Call me Anita Escarcega direct at 505-242-7022 or email aescarcega@innsuites.com to make future reservations

"Poor customer service"

2
Sampsonites, Wichita 15/01/2018

The electronic keys provided for the room did not work. My husband took the keys back to the front desk while I waited in the hallway with our luggage and dog. The second set of keys didn't work then the staff came down and tried the same key as if we were mentally impaired. Finally he gave us a third set of keys that worked. And we had to wait for him to help other customers during this entire exchange of keys. There was also limited parking in the shared parking lot with other businesses.

"Nice Place! Great Stay!"

5
nelliev2018, Albuquerque, United States 08/01/2018

We found this place on New Year's Eve! The front desk were great in providing information and caring about any issues we had. The cleaning crew was great offering towels for our unscheduled extra-night stay.

InnSuitesDOS, Guest Relations Manager at Best Western Airport Albuquerque InnSuites Hotel & Suites, responded to this review
Dear Neliev2018, Thank you so much for your feedback regarding your stay at the Best Western InnSuites Hotel Albuquerque Airport! We realize you have many choices when it comes to lodging, and we sincerely appreciate your business. We are always very pleased when a guest takes the time to share a wonderful experience at our property. Rest assured we will continue to strive to provide our guests with the great service you have come to expect from our property. Thank you again for your kind words. We hope to have you as a guest in our hotel again soon. Please Contact Anita Escarcega if I can be of any assistance 505-242-7022 or email at aescarcega@innsuites.com

"Pet friendly"

4
Kimberhappywithstay, Motley, Minnesota 02/01/2018

It was a great stay for our family of 5 and our 17 pound dog. Only a $20 charge for him. The staff was nice we even got to check in early because our room was ready. They had a great grassy area for our do to roam and do his business and the the 2 room suite was a great plenty of room for all of us!

InnSuitesDOS, Guest Relations Manager at Best Western Airport Albuquerque InnSuites Hotel & Suites, responded to this review
Dear Kimberhappywithstay, Thank you so much for your feedback regarding your stay at the Best Western InnSuites Hotel Albuquerque Airport! We realize you have many choices when it comes to lodging, and we sincerely appreciate your business. We are always very pleased when a guest takes the time to share a wonderful experience at our property. Rest assured we will continue to strive to provide our guests with the great service you have come to expect from our property. Thank you again for your kind words. We hope to have you as a guest in our hotel again soon. Please Contact Anita Escarcega if I can be of any assistance 505-242-7022 or email at aescarcega@innsuites.com

"Best Western Airport Review"

2
mariahb2018, Fort Hood, Texas 01/01/2018

I had reserved online for a room, I was bringing two pets and my fiance with me and upon arriving they said they were out of pet friendly rooms (they do not have an option to reserve pet friendly rooms) so they allowed me to stay in a different room. So that wasnt too bad, then we got to our room and it smelt like cigerate smoke which is rough because I just quit smoking... and then there were no sheets or pillow cases for the bed... so that morning the woman had given me $10.00 off next stay..

InnSuitesDOS, Guest Relations Manager at Best Western Airport Albuquerque InnSuites Hotel & Suites, responded to this review
Dear Mariahb2018, Thank you, for your recent trip advisor review regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If you have any questions or concerns please feel free to contact me Anita Escarcega at 505-242-7022 or email aescarcega@innsuites.com

"Great value, nice location"

4
archhars, Flowood, Mississippi 01/01/2018

Near to Albuquerque Zoo, near to many Indian groceries and hotels. Nice location not too close to highway so less noise. Only complaints was that you could hear your neighbours easily. Breakfast and internet free and well stocked breakfast. Wish they would refill juices often. But cannot complain overall. We visited Sandia Peak Tramway, Unser Car Museum and Meow Wolf at Santa Fe. Except for Meow Wolf everything else were with value for Money.

InnSuitesDOS, Guest Relations Manager at Best Western Airport Albuquerque InnSuites Hotel & Suites, responded to this review
Dear archhars, Thank you so much for your feedback regarding your stay at the Best Western Airport Albuquerque! We realize you have many choices when it comes to lodging, and we sincerely appreciate your business. Call me Anita Escarcega direct at 505-242-7022 or email aescarcega@innsuites.com to make future reservations

"Lovely room, but loud people can be a real problem"

5
Powell M, Albuquerque, New Mexico 31/12/2017

My second floor room, was big, clean and comfortable. The shower is nice, and the bathroom area works very well. The breakfast was varied and plentiful. BUT the people who checked in after midnight were VERY loud, slamming doors, talking, and let their kids scream and cry for hours.

InnSuitesDOS, Guest Relations Manager at Best Western Airport Albuquerque InnSuites Hotel & Suites, responded to this review
Dear Powell M, Thank you so much for your feedback regarding your stay at the Best Western InnSuites Hotel Albuquerque Airport! We realize you have many choices when it comes to lodging, and we sincerely appreciate your business. We are always very pleased when a guest takes the time to share a wonderful experience at our property. Rest assured we will continue to strive to provide our guests with the great service you have come to expect from our property. Thank you again for your kind words. We hope to have you as a guest in our hotel again soon. Please Contact Anita Escarcega if I can be of any assistance 505-242-7022 or email at aescarcega@innsuites.com

"Wonderful Stay"

5
Gerald D, LUBBOCK, United States 30/12/2017

We had the Kennedy Presidential Suite. A tremendous bargain for the price. My wife LOVED the jetted tub. The bed was warm and plush. Breakfast was wonderful. Thank you for a great experience. We will definitely stay here again!

"Solid choice for eastern Albuquerque"

4
DirkD346, Central Kansas 23/12/2017

Nice location for eastern Albuquerque or airport and fairly quick access to Interstates. Parking is not as close to doors as usual for a BW. A daily newspaper is available, as well as coffee, tea, and bottled water. A lot of rooms have balconies available. Rooms are quiet, though occasionally a plane is heard because of proximity to the airport. I did not find plug-in capability for electric or hybrid vehicles. I would rate the fitness equipment only average or below.

InnSuitesDOS, Guest Relations Manager at Best Western Airport Albuquerque InnSuites Hotel & Suites, responded to this review
Dear DirkD346, Thank you so much for your recent trip advisor review, I am happy to hear that you enjoyed the hotel's many free extras. We realize that you have many choices when it comes to lodging, and we sincerely appreciate your business. We look forward to seeing you next time you are in the area. If you have any questions or concerns or need help booking a future reservations please contact me Anita Escarcega at 505-242-7022 or Email aescarcega@innsuites.com

"Great value for money plus staff are awesome!"

4
Glenda S, Geelong, Australia 23/12/2017

The staff are what make this hotel extraordinary. Good breakfast; convenient location; comfortable beds; and good membership benefits. They go the extra mile, providing late afternoon snack and social hour. They even provide fresh cookies some days and pizza the first week each month for all guests.

InnSuitesDOS, Guest Relations Manager at Best Western Airport Albuquerque InnSuites Hotel & Suites, responded to this review
Dear Glenda S, Thank you for taking the time to provide your TripAdvisor Feedback. Our hotel staff is very proud of our hotel and we always share the great reviews with everyone. We look forward to seeing you on your next stay! Please do tell your family and friends about your experience with us. Word of mouth is one of our best friends. On your next trip to Albuquerque Please contact me Anita Escarcega 505-242-7022 or email aescarcega@innsuites.com to book any future reservations. Thank you for being a Loyal Guest.

"AMAZING STAYCATION"

5
156leilaj, Albuqueque, United States 18/12/2017

A weekend staycation soaking in the in-room jaccuzi was perfect after a crazy work week. We enjoyed the comfort of the bed and bedding, the warmth of the staff, and the in-room delivery service. We look forward to our next stay.

InnSuitesDOS, Guest Relations Manager at Best Western Airport Albuquerque InnSuites Hotel & Suites, responded to this review
Dear 156leilaj, Thank you so much for your feedback regarding your stay at the Best Western InnSuites Hotel Albuquerque Airport! We realize you have many choices when it comes to lodging, and we sincerely appreciate your business. We are always very pleased when a guest takes the time to share a wonderful experience at our property. Rest assured we will continue to strive to provide our guests with the great service you have come to expect from our property. Thank you again for your kind words. We hope to have you as a guest in our hotel again soon. Please Contact Anita Escarcega if I can be of any assistance 505-242-7022 or email at aescarcega@innsuites.com

"Amazing! "

5
WmMilzar, Michigan 17/12/2017

Wonderful price for what you actually get! The staff was amazing and friendly. The double room was the best price I have ever received for the price!! I was traveling with my daughter and grandkids and the separate room and bath for grandpa was just what I needed after a long days driving. At breakfast, the dining staff made a normal “rush” breakfast into something we enjoyed. Pink waffles were a hit with the girls! Only thing that could have been better would have been wet wipes for all the sticky fingers after breakfast! Worth while!

InnSuitesDOS, Guest Relations Manager at Best Western Airport Albuquerque InnSuites Hotel & Suites, responded to this review
Dear WmMilzar, Thank you so much for your recent trip advisor review, I am happy to hear that you enjoyed the hotel's many free extras. We realize that you have many choices when it comes to lodging, and we sincerely appreciate your business. We look forward to seeing you next time you are in the area. If you have any questions or concerns or need help booking a future reservations please contact me Anita Escarcega at 505-242-7022 or Email aescarcega@innsuites.com

"Nice And Easy Is The Best"

5
User 15/12/2017

This Best Western was super nice and comfortable and clean. Staff was accommodating even checking in really late. It's right by the airport and right off the both I-25 and I-40. I definitely got a great night's sleep and would recommend to anyone looking for a place to stop in Albuquerque to stay here. For the price it's a great deal!!!

InnSuitesDOS, Guest Relations Manager at Best Western Airport Albuquerque InnSuites Hotel & Suites, responded to this review
Dear Chris C, Thank you so much for your feedback regarding your stay at the Best Western InnSuites Hotel Albuquerque Airport! We realize you have many choices when it comes to lodging, and we sincerely appreciate your business. We are always very pleased when a guest takes the time to share a wonderful experience at our property. Rest assured we will continue to strive to provide our guests with the great service you have come to expect from our property. Thank you again for your kind words. We hope to have you as a guest in our hotel again soon. Please Contact Anita Escarcega if I can be of any assistance 505-242-7022 or email at aescarcega@innsuites.com

"Overnight Stay on way to Kansas from California"

5
lynncP1346CU, Anaheim, United States 12/12/2017

Bed was very comfortable! I had my 2 yorkies with me and they put me close to an outside door so that I could take them out when necessary. I slept in and so did not try the breakfast bar but have in the past stayed at this hotel and the breakfast was great.

"Would NOT recommend!"

2
lxsnchls, San Diego, California 10/12/2017

Driving across country and googled pet friendly hotels off interstate 40..this hotel is hardly off 40. Front desk clerk acted like everything was a hassle for him. Asked for change for 100 and he said “I don't even think we have change”...really??? Then told us our room is on the back of the hotel, no problem. Key cards weren't activated and had to walk back up to the front for new ones. Hallway carpets are dirty and the smell in our room is musty and unpleasant. There was crusty toothpaste all over the sink faucet. I am thankful I have a bed to sleep in, but would rather be in a different hotel where we didn't feel like a burden. Spend the money for a different hotel.

InnSuitesDOS, Guest Relations Manager at Best Western Airport Albuquerque InnSuites Hotel & Suites, responded to this review
Dear Lxsnchls, Thank you, for your recent trip advisor review regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If you have any questions or concerns please feel free to contact me Anita Escarcega at 505-242-7022 or email aescarcega@innsuites.com

"BW ABQ"

4
andregB926CA, Poway, United States 09/12/2017

I have stayed at this hotel many times. The location is very convenient from airport and for visiting ABQ, Santa Fe, Belen, Socorro, etc.. The front desk staff are friendly and helpful. The self service breakfast has a good variety. There is a computer and printer if you need it.

InnSuitesDOS, Guest Relations Manager at Best Western Airport Albuquerque InnSuites Hotel & Suites, responded to this review
Dear andregB926CA, Thank you so much for your feedback regarding your stay at the Best Western InnSuites Hotel Albuquerque Airport! We realize you have many choices when it comes to lodging, and we sincerely appreciate your business. We are always very pleased when a guest takes the time to share a wonderful experience at our property. Rest assured we will continue to strive to provide our guests with the great service you have come to expect from our property. Thank you again for your kind words. We hope to have you as a guest in our hotel again soon. Please Contact Anita Escarcega if I can be of any assistance 505-242-7022 or email at aescarcega@innsuites.com

"Excellent Stay!"

5
denisewilhelmr, Jacksonville, United States 08/12/2017

Overall, excellent stay! Located close to airport and shuttle driver said just let them know if I needed to go anywhere nearby and the shuttle could take me! Never went anywhere, but nice knowing that! A Village Inn Restaurant in same parking area. Breakfast included, great selection! The only thing bothersome are the walls are a bit on the thin side so could hear a lot of noise from upstairs but not bad and it was fine by the time I went to sleep!!

InnSuitesDOS, Guest Relations Manager at Best Western Airport Albuquerque InnSuites Hotel & Suites, responded to this review
Dear Denisewihelmr, Thank you for taking the time to provide your TripAdvisor Feedback. Our hotel staff is very proud of our hotel and we always share the great reviews with everyone. We look forward to seeing you on your next stay! Please do tell your family and friends about your experience with us. Word of mouth is one of our best friends. On your next trip to Albuquerque Please contact me Anita Escarcega 505-242-7022 or email aescarcega@innsuites.com to book any future reservations. Thank you for being a Loyal Guest.

"Service and Amenidites Makes up for Old Age"

4
Alice O, Tucson, United States 08/12/2017

My trip to Albuquerque was very unexpected, and the hotel booking was made at the last minute. The price was great. The interior of the building looked and felt very dated (low ceilings, dim lighting. small room closet, aged building smell). Upon arrival, I learned that there were no elevators, although luggage porters were available for use to move luggage from the car to the hotel lobby. I had an upstairs room, and the young man who checked me in offered and helped carry my luggage upstairs. The full breakfast was the typical Best Western fare, but it was a complete menu (warm foods, cold foods, and continental items). However, the hashbrowns were untypically crispy! A staff member kept the area very clean and food freshly stocked for the influx of morning diners. Bottled water was available all day in the lobby (a perk!). My room and bed was not as "luxurious" as I am use to from other BWs, but it was very clean and comfortable. It was equipped with both a microwave and refrigertor. It was also nice that the door doesn't automatically slam shut each time it is opened. There is not a "business center," but two desks with computers upstairs, and two or three computer stations downstairs in the lobby. A laser printer is located upstairs and a color inkjet downstairs, with both drivers on all computers. There is also a television and lounging area in the lobby. The front desk staff were friendly and wecolming. The housekeeping staff were also great and worked hard (this was very visible). Another negative to the property is that it does not have its own parking lot; it is shard with a Village Innn located in front of it. Although the age and lack of elevator surprised me, overall, this is place is a great value and I would stay here again.

InnSuitesDOS, Guest Relations Manager at Best Western Airport Albuquerque InnSuites Hotel & Suites, responded to this review
Dear Alice O, Thank you for taking the time to write a review about our hotel. We appreciate our guests taking the time to share their thoughts with us. If there are any concerns or question feel free to contact me at 505-242-7022 or email at aescarcega@innsuites.com Again thank you for taking the time to write a review.

"Clean, Friendly Staff"

3
Lara R, Austin, Texas 04/12/2017

The room was very clean and the staff was helpful and friendly. The blanket was not much heavier than a sheet. Needed to keep the heat up to stay warm. Then it would get too hot. Woke up 3 or 4 times to adjust the heat. Would have been better if I had a decent blanket. The breakfast was subpar. The shuttle service was reliable and good.

"Very pleasant stay"

4
N8772JKpetero, Fort Bragg, CA, United States 01/12/2017

We spent a week at this hotel and enjoyed it very much. The room was comfortable and clean, the staff were friendly and helpful, and the breakfast was quite good. The hotel's location provided easy access to downtown Santa Fe as well as surrounding areas. I'd definitely stay there again.

"Very Nice for the Price"

4
bobehrig, San Antonio, Texas 29/11/2017

Hotel was clean and well kept. Everything worked and staff were very helpful. Safe location and even had room service menu although no restaurant on site. Peaceful and good location. Would definitely stay here again.

"Great Value"

5
Carolle29, cardiff, california 29/11/2017

The hotel was close to the airport,. Check-in was easy, and staff friendly. The room was nice and clean. The hotel offered all amenities, good internet, and good breakfast. I would highly recommend it.

InnSuitesDOS, Guest Relations Manager at Best Western Airport Albuquerque InnSuites Hotel & Suites, responded to this review
Dear Carolle29, Thank you so much for your feedback regarding your stay at the Best Western InnSuites Hotel Albuquerque Airport! We realize you have many choices when it comes to lodging, and we sincerely appreciate your business. We are always very pleased when a guest takes the time to share a wonderful experience at our property. Rest assured we will continue to strive to provide our guests with the great service you have come to expect from our property. Thank you again for your kind words. We hope to have you as a guest in our hotel again soon. Please Contact Anita Escarcega if I can be of any assistance 505-242-7022 or email at aescarcega@innsuites.com

"great"

5
patriciavL6430BA, Peoria, United States 27/11/2017

We had a great experience at Best western Airport Albuquerque InnSuites. The staff was friendly and professional. The rooms were clean and comfortable. The hot breakfast was a real treat.The front desk staff was very helpful helping us find a restaurant in the area to meet our needs.

InnSuitesDOS, Guest Relations Manager at Best Western Airport Albuquerque InnSuites Hotel & Suites, responded to this review
Dear Patriciavl6430BA, Thank you for taking the time to provide your Trip Advisor Feedback. Our hotel staff is very proud of our hotel and we always share the great reviews with everyone. We look forward to seeing you on your next stay! Please do tell your family and friends about your experience with us. Word of mouth is one of our best friends. Next Time please ask about our 2-Room Suite or our Presidential Jacuzzi Suites. Please contact me Anita Escarcega personally to make reservations 505-242-7022 or email aescarcega@innsuites.com ,Thank you for being a loyal Best Western customer

"Sort of Dingy"

3
landart, Santa Fe 26/11/2017

Very dirty carpet in hallway. Numerous lights in room did not work and cold not be fixed. HUGE televisions blaring and destroying any semblance of peace in breakfast room. On the positive side--pleasant staff and close to airport.

"Great lodging"

5
29jeanies, Dewey, Oklahoma 26/11/2017

Hotel was pleasant,clean,comfortable, staff was awesome breakfast was great n alot of choices. Will definitely stay there again..only problem is im trying to sign up for rewards n can't seem to get added...Sincerely Jean

"Comfortable stay"

4
sarahsi, SRQ 20/11/2017

This was a stop along a cross country move from Southwest Florida to Seattle, Washington. We were traveling with our rescue dog, so it was necessary to find properties and make reservations ahead of time. I researched tripadvisor, as I always do before making reservations, and this trip was no exception. It's my "go to" before reserving anywhere! We DID have to change rooms after first look before unloading the car because the smell of cigarette smoke was really strong. The front desk person quickly found us another room in another building. I'm not going to lie, it was a huge inconvenience unloading and loading from this building, but it was fine because the room was large and clean. It was extremely quiet too. I have nothing else to add other than I would stay again if passing through.

InnSuitesDOS, Guest Relations Manager at Best Western Airport Albuquerque InnSuites Hotel & Suites, responded to this review
Dear Sarahsi, Thank you so much for your feedback regarding your stay at the Best Western Airport Albuquerque! We realize you have many choices when it comes to lodging, and we sincerely appreciate your business. Call me Anita Escarcega direct at 505-242-7022 or email aescarcega@innsuites.com to make future reservations

"Recommended"

5
Samuel A, Farmington, United States 19/11/2017

Nice people and hotel. Much quieter rooms (insulated) than many other hotels. Competitive rates. Complimentary breakfast is great. Nice exercise room and other amenities. Just 5 minutes from airport. Highly recommended for anyone.

InnSuitesDOS, Guest Relations Manager at Best Western Airport Albuquerque InnSuites Hotel & Suites, responded to this review
Dear Samuel A, Thank you for taking the time to provide your TripAdvisor Feedback. Our hotel staff is very proud of our hotel and we always share the great reviews with everyone. We look forward to seeing you on your next stay! Please do tell your family and friends about your experience with us. Word of mouth is one of our best friends. On your next trip to Albuquerque Please contact me Anita Escarcega 505-242-7022 or email aescarcega@innsuites.com to book any future reservations. Thank you for being a Loyal Guest.

"Swell stay"

5
User 19/11/2017

Overall it was a good stay. Didn't have any issues that needed attention (did have an issue with the internet). For some reason my iPhone wouldn't stay connected to the WiFi there. Every time I locked and unlocked my phone I was prompted to enter the username and password so I could use their wifi. It ended up being so annoying I just turned it off, but I'm not blaming best Western nor my phone because I never did anything to fix it. It wasnt a huge deal to me since it was a leisure stay, if it had been business then ya different story. Breakfast was alright, didn't really partake in it except to feed my son. Room was pleasant and close to my car so I could keep an eye on it. (Crime in alb has gotten worse since moving 2 years ago from there). The bed was comfy but too soft for my taste, however, my hubby and son seemed to love it. Lol. I am an employee of Best Western and I am pleased with everything. I wish though the employee that checked me in wouldn't have been so robotic with everything, like it felt like a checklist she was going through, but when you have a couple guests waiting you have to be quicker.

InnSuitesDOS, Guest Relations Manager at Best Western Airport Albuquerque InnSuites Hotel & Suites, responded to this review
Dear Bcninny13, I would like to thank you for taking your time to share your experience of your recent visit to Best Western Airport Albuquerque InnSuites Hotel! It gives us great pleasure to know that you enjoyed your stay, we strive to make sure that everyone's stay is comfortable and CLEAN we hope to serve you again in the future, If there are any concerns or question feel free to contact me Anita Escarcega at 505-242-7022 or email at aescarcega@innsuites.com. Thank you for being a loyal Best Western customer

"OK for one night"

4
Annie C, New York, United States 16/11/2017

This Best Western is close to airport and offers on-time shuttle transfers. Hotel is clean but a bit "tired". Breakfast OK, pleasant staff - bathrooms need refurbishing and new towels. They are oldish and yellow!

InnSuitesDOS, Guest Relations Manager at Best Western Airport Albuquerque InnSuites Hotel & Suites, responded to this review
Dear Annie C, Thank you so much for your feedback regarding your stay at the Best Western Airport Albuquerque! We realize you have many choices when it comes to lodging, and we sincerely appreciate your business. Call me Anita Escarcega direct at 505-242-7022 or email aescarcega@innsuites.com to make future reservations

"JP"

5
Y6684RIjonp, Rio Arriba County, United States 15/11/2017

Excellent location, ease of access to ABQ airport. Plenty of high quality restaurants in the immediate area. Breakfast bar is of good quality and sufficient choices to have a good and satisfying breakfast.

InnSuitesDOS, Guest Relations Manager at Best Western Airport Albuquerque InnSuites Hotel & Suites, responded to this review
Dear Y6684RIjonp, We would like to thank you for taking your time to share your experience of your recent visit to Best Western Airport Albuquerque InnSuites Hotel and the 5 star Rating! It gives us great pleasure to know that you enjoyed your stay, and we appreciate your feedback and thank you for choosing to stay with us! If you are ever in the Albuquerque area please contact me Anita Escarcega personally to make reservations 505-2427022 or email aescarcega@innsuites.com it would be our pleasure to serve you again! Thank you for being a loyal Best Western customer

"Great Airport Hotel"

5
CTournemire, Pittsburgh 13/11/2017

This Best Western is very close to the airport. They have an excellent breakfast and quiet rooms. I stayed in a Jacuzzi suite which was available at a great price! I have had many good experiences lately at Best Westerns recently. Now I'm a convert. I have experienced quality rooms and service at a great value.

InnSuitesDOS, Guest Relations Manager at Best Western Airport Albuquerque InnSuites Hotel & Suites, responded to this review
Dear CTournemire, Thank you for your recent Trip Advisor review of the Best Western InnSuites Hotel Albuquerque, the hotel management would like to say thank you for all the great comments, and hope when you return to Albuquerque you will stay with us again. If there are any concerns or question feel free to contact me Anita Escarcega at 505-242-7022 or email at aescarcega@innsuites.com. Thank you for being a valued guest and we appreciate the business.

"BW in Albuquerque"

5
Richard L, Hudson, New Hampshire 12/11/2017

Very convenient location near the airport and the University of New Mexico where our grand daughter is living near. My second time staying here. The rooms were very nice and the beds were especiallly comfortable.

InnSuitesDOS, Guest Relations Manager at Best Western Airport Albuquerque InnSuites Hotel & Suites, responded to this review
Dear Richard L, Thank you for taking the time to provide your Trip Advisor Feedback. Our hotel staff is very proud of our hotel and we always share the great reviews with everyone. We look forward to seeing you on your next stay! Please do tell your family and friends about your experience with us. Word of mouth is one of our best friends. Next Time please ask about our 2-Room Suite or our Presidential Jacuzzi Suites. Please contact me Anita Escarcega personally to make reservations 505-242-7022 or email aescarcega@innsuites.com ,Thank you for being a loyal Best Western customer

"A must stay in Albuguerque"

5
User 12/11/2017

The staff, facilities and location all combined to make this an exceptional 4 day stay. Breakfast was great. Little extras like water, cookies, coffee and afternoon snacks were great. Workout facilities were very good and the shuttle to the airport and local attractions added to the experience. This will be the place we stay whenever we come to Albuquerque.

InnSuitesDOS, Guest Relations Manager at Best Western Airport Albuquerque InnSuites Hotel & Suites, responded to this review
Dear O645GDbernardb, Thank you so much for your recent trip advisor review, I am happy to hear that you enjoyed the hotel's many free extras. We realize that you have many choices when it comes to lodging, and we sincerely appreciate your business. We look forward to seeing you next time you are in the area. If you have any questions or concerns or need help booking a future reservations please contact me Anita Escarcega at 505-242-7022 or Email aescarcega@innsuites.com

"A good value"

5
237nancyo, Morristown, United States 08/11/2017

Three of us stayed in a suite before our early flight the next morning. The suite was spacious and comfortable. The service was very good, including the shuttle service. The hotel was an excellent value.

"Ruined my honeymoon. :("

1
kosswilliams, Albuquerque, New Mexico 07/11/2017

I reserved a room for two nights, for my honeymoon...they wouldn't allow me to check-in, because I lived locally. ...my fiance lives in Baltimore, and I have a roommate. We couldn't afford a wedding, so we were just eloping...and spending a few nights together at a hotel, to have some privacy together. I called just to ask a few questions, like if they had a way to play a DVD in the room to watch a movie...and was told that because I lived in Albuquerque, they would not even allow me to stay there, I wasn't welcome. ...so I asked if we put the room in his name, with his Baltimore address, if we could still have our room, and they said no, because they would still require my ID at check-in, and I still would not be welcome. So I asked to speak to the general manager, and was given her voicemail...she decided to never return my call, and just told them at the front desk, if I called back, to tell me that I was still not welcome. ...all because of past experiences they have had with locals. They ruined my honeymoon, leaving me not even enough time to book another hotel that I could afford...if I hadn't have called the week prior, they would have not even told me that I wasn't welcome, until check-in. I am so sad right now, and so angry...I have never been treated like this, and I am 50 years old, yet never in my life have I been treated like this for doing nothing whatsoever wrong. ...the general manager should be ashamed of herself, for ostracizing me, and holding me liable for other's actions. The hotel is despicable, and I will never forgive them for ruining my honeymoon...ever.

"no relaxation"

3
Bob40Nm, NM 06/11/2017

during the night had the most loud noises coming from the housekeeping room just right across from our room. I called front desk 2x without anyone answering. keep us up most all night. overall other than this the rooms and bed are comfortable. atmosphere is good.

"I love Best Westerners where ever we stay on n the World!"

5
261loiss, Santa Fe, New Mexico 06/11/2017

Wonderful hotel with a great breakfast we really enjoyed ourselves! Clean safe convenient to the Albuquerque airport that made the beginning of our travels a pleasure. Would use this hotel again in the future and recommend it to everybody !

"NM conference"

4
User 06/11/2017

The purpose of my trip was a conference that was held in a downtown. I chose to stay in a different hotel because I needed more room and I took my small pets. This hotel offered great room rates, an above average breakfast, large rooms, pet friendly, great staff and easy access to downtown. I was pleased with my stay.

"I Keep Coming Back!"

5
Doug P, Ramona, California, United States 01/11/2017

I'm a traveling musician and this is my 4th stay at this hotel. Every time, I've been very pleased. That's why I keep coming back! As usual, my room was clean, quiet, and comfortable. The staff is always very helpful and friendly. The location couldn't be better whether driving or flying. The airport and the interstate are very close. The complementary breakfast was very good with many choices. Thank you Michael for your gracious and friendly check in, I'm looking forward to my 5th stay the next time I'm in Albuquerque.

"Extremely noisy"

3
122Runslow, Surfside Beach, South Carolina 01/11/2017

We were in the Jemez suite. At 4:45 a semi backed up next to our room with very loud back up alarms, loaded some items noisily into the truck, then left. About 5:30 a diesel truck parked by our window for 20 minutes with the engine running. This room should only be used for storage.

"Great location"

4
rjtray61, Sequim, Washington 31/10/2017

Close to airport and downtown tourist areas. Shuttle service to airport was well above average. Hotel was quiet with very little airport noise, no noise at nite. Breakfast was well stocked with good selection of breakfast items.

"Comfortable, Friendly and Very Clean"

5
USALouise, USA 31/10/2017

We chose this location for its convenience to airport and rental-car return. It is also has a family-style restaurant (Village Inn) right next door, which is great when you are exhausted and don't feel like driving any more. The room had very comfortable beds and I appreciated the tall shower head and black make-up towel, although the sink area was small. Clean clean room! Free chips & salsa with soft drinks was a nice touch at 5 pm. The buffet breakfast was expansive and included hot food and the trademark waffle-maker. Michael at the front desk was very friendly and assisted with questions about TV and local restaurants. A great value, too, compared to similar hotels.

"Satisfied customers"

5
SandGera, El Paso, Texas 30/10/2017

From the front desk to housekeeping the staff was very courteous and helpful. Rooms were very spacious and clean. Breakfast was excellent. Different juices and from light yogurts and cereals to eggs, bacon, sausage

"Comfortable and Safe"

5
Thomas C, Vail, AZ 24/10/2017

I stay here at twice a year because of how comfortable and safe I feel. The Staff is considerate, caring and professional. All of my concerns or questions are immediately taken care of. Only complaint, hard to get reservations during the Balloon Festival.

InnSuitesDOS, Guest Relations Manager at Best Western Airport Albuquerque InnSuites Hotel & Suites, responded to this review
Dear Thomas C, Thank you so much for your feedback regarding your stay at the Best Western InnSuites Hotel Albuquerque Airport! We realize you have many choices when it comes to lodging, and we sincerely appreciate your business. We are always very pleased when a guest takes the time to share a wonderful experience at our property. Rest assured we will continue to strive to provide our guests with the great service you have come to expect from our property. Thank you again for your kind words. We hope to have you as a guest in our hotel again soon. Please Contact Anita Escarcega if I can be of any assistance 505-242-7022 or email at aescarcega@innsuites.com

"roomy and nice"

4
jeffwZ7697JE, Albuquerque, United States 23/10/2017

This hotel provides nice, warm breakfast and free shuttle from/to the nearby airport 24/7, it's quite and roomy, the staff is courteous and helpful, it even provided afternoon snack (don't know if this is available everyday), enjoyed it.

InnSuitesDOS, Guest Relations Manager at Best Western Airport Albuquerque InnSuites Hotel & Suites, responded to this review
Dear Jeffwz7697JE, Thank you so much for your recent trip advisor review, I am happy to hear that you enjoyed the hotel's many free extras. We realize that you have many choices when it comes to lodging, and we sincerely appreciate your business. We look forward to seeing you next time you are in the area. If you have any questions or concerns or need help booking a future reservations please contact me Anita Escarcega at 505-242-7022 or Email aescarcega@innsuites.com

"Great accommodations."

5
Patricia B, chicago illinois 22/10/2017

The staff was very helpful and friendly. The afternoon snack bar was delicious. It is very close to the airport. The accommodations were clean and comfortable. The breakfast was delicious and we'll supplied.

InnSuitesDOS, Guest Relations Manager at Best Western Airport Albuquerque InnSuites Hotel & Suites, responded to this review
Dear Patricia B, I would like to thank you for taking your time to share your experience of your recent visit to Best Western Airport Albuquerque InnSuites Hotel! It gives us great pleasure to know that you enjoyed your stay, we strive to make sure that everyone's stay is comfortable and CLEAN we hope to serve you again in the future, Please contact me Anita Escarcega 505-242-7022 or email aescarcega@innsuites.com to book any future reservations thank you for being a loyal Best Western customer

"Very nice property "

4
BlimpGuy14, Sweetwater, Texas 22/10/2017

We stayed here two nights, the staff has been extremely friendly and helpful. The rooms are huge, modern, clean.. the a.c. and hear worked properly, bathroom was huge, plenty of water pressure and hot water. I was in the back building as they called it, very quiet, about 20 steps to the main building where the front desk and breakfast area are.. I used the laundry facilities in the hotel, $2 to wash and $2 to dry was extremely reasonable for a hotel... machines were newer, serviceable, there is a small couch and tv in laundry room as well. You are within walking distance to several restaurants and eating venues as well as parking for the airport. This is a great property Nd I have no issues with them taking my money again if I am in the area.

InnSuitesDOS, Guest Relations Manager at Best Western Airport Albuquerque InnSuites Hotel & Suites, responded to this review
Dear Blimpguy14, I am pleased you noticed all the hard work we have been doing at the property. We live in world where people are quick to point out the negative and complain about everything and it is refreshing to receive positive comments. The positive comments are morale building for the entire staff. Rest assured we will continue to strive to provide our guests with the great service you have come to expect from our property. Thank you again for your kind words. We hope to have you as a guest in our hotel again soon. Please Contact Anita Escarcega if I can be of any assistance 505-242-7022 or email at aescarcega@innsuites.com

"Vacation stay."

5
T9930QFfredl, Cle Elum, Wa, United States 22/10/2017

One of the best Hotel experiences I have had, Everything was very clean and well kept, The employees were all very friendly and knowledgeable of my questions and concerns. I have spent many hours in Best westerns, and I would grade this stay among the best.

InnSuitesDOS, Guest Relations Manager at Best Western Airport Albuquerque InnSuites Hotel & Suites, responded to this review
Dear T9930QFfredl, Thank you for taking the time to provide your TripAdvisor Feedback. Our hotel staff is very proud of our hotel and we always share the great reviews with everyone. We look forward to seeing you on your next stay! Please do tell your family and friends about your experience with us. Word of mouth is one of our best friends. On your next trip to Albuquerque Please contact me Anita Escarcega 505-242-7022 or email aescarcega@innsuites.com to book any future reservations. Thank you for being a Loyal Guest.

"always a pleasure"

5
Deena C, Erie, Colorado 18/10/2017

we love the helpful and friendly staff here. Have stayed here many times in the past and will stay here again. No matter how full or busy the hotel is, they always do as much as they can to make the stay comfortable.

"Stay at Best Western Albuquerque Airport"

4
683maryjanei, Franklin, United States 16/10/2017

The check in staff was very very helpful. The young lady helped with printing out our boarding passes. The room was very good and comfortable. The breakfast was good with a lot of choices. The shuttle was very convenient and efficient.

"Wonderful weekend"

5
Karaokedude, Gallup, New Mexico 15/10/2017

A few visits ago we met Karan who works in sales for the hotel. After talking about the car we drive she took it upon herself to show a picture of it to some future guests she had mentioned was coming for Balloon Fiesta. It was a corvette club from Utah. On our next visit she told me that they would like to meet up during their stay. Had I of not had a room paid for by my pilot I would have just stayed here.. We met up at Fiesta Field and had a wonderful time. Thank you Karen for making this a great weekend for so many of us. I have to say that the extra effort put into making a group of people feel welcome was not overlooked.. I saw it and wasn't even there.

"GREAT STAFF, GOOD VALUE"

4
fatyth, California 15/10/2017

Not a bad hotel, considering it was balloon festival week and nearly everything in the Albuquerque area was booked or overpriced. However, you can't go wrong with Best Western property. Front desk staff were all very pleasant, room was clean but did have a slight odor which went away with Febreze. There was a small refrigerator and microwave for storing any goodies. Usual Best Western breakfast, making it overall a good value for the price paid.

"Stayed 1 night before headind South to Alamogordo,"

4
FloralParkGinger, Floral Park 12/10/2017

Amenities were fine. Quiet, clean rooms, friendly service. We stayed in here due to the airport and car rental location.Only drawback, if you are disable (which were are not) there is no elevator. The next day took the shuttle to airport rental agent & drop south to Alamogordo.

"Worst experience of my life at a hotel"

1
604hannesa, Vienna, Austria 12/10/2017

The worst experience of my life at a hotel, and I have stayed in many hotels all over the world! I was treated very disrespectfully by one of the housekeeping personnel over a not working washer in the laundry room, accusing me of "messing it up". I wanted to use the washer, pushing the washer button after inserting the coins, but the machine chose the dryer. There were no instructions on the combined washer and dryer unit! During the altercation she called me "hon" several times in a, what I felt, condescending way. I asked her not to call me "hon" letting her know that I am 51 years old (she maybe 30). In the mean time the GM Victoria joined us, but the employee did not stop to yell at me, accusing me of being rude to her and calling one of her colleagues a "Mexican" which was a blunt lie!!! The GM seemed to have no authority over her. Later when I told the GM Victoria that we will move out and find a different hotel she said "I understand". No one apologized for the behavior of that employee. I contacted the GM via email the next day, letting her know that we had moved out and that I was very disappointed, she did not reply at all - nothing. Unbelievable.

"Pleasant stay"

5
User 12/10/2017

Enjoyed our stay - hotel is convenient with pleasant staff and a wonderful breakfast. Disappointed only with TV channel allowed in dining area - CNN and Disney so we could not watch the football game in that common area.

"Value, comfort, customer service. What more could you want"

4
YOY1, Placitas, New Mexico 09/10/2017

The Best Western Airport Albuquerque InnSuites Hotel & Suites exceeds expectations. The staff - Each adn every one we dealt with over five days - were personable and professional - just plain sweet! The room (suite) was great with a nice in-room hot tub. The bed was very comfortable. The hot breakfast is basic but welcome fare and coffee is available all day. Very close to airport and highway, but quiet. Recommended!

"Convenient to airport"

4
jefftX2494LH, Farmington, United States 08/10/2017

We were upgraded to a larger suite. Nice, comfortable room. Hotel provided a complimentary 4:30am shuttle to the airport, less than 5 minutes away. Evening social hour with food and drinks, hot breakfast in the morning. GREAT staff! What more could you want.

"Great service and clean rooms!"

5
User 02/10/2017

Very Friendly staff...went above and beyond helping us with an issue we had... this was just a quick stay before we flew out the next morning... Very happy with the stay and very very very convent location (seconds from the airport!!)...

"Football Weekend"

4
tigredy, Broken Arrow, Oklahoma 02/10/2017

Arrived around 6pm, Easy check-in. Took advantage of a great price and booked a suite. 2 bath, 1 very comfortable king size bed, living area, very pleased. Overall the room was definitely a good deal. Breakfast Saturday morning was good. We ate on the patio to take advantage of the beautiful morning. Didn't use the pool or hot tub, but they were clean and operational. work out area was small and a bit limited, but had a refrigerator of cold bottled water and was clean. I would stay here again.

"Friendly staff, clean, great breakfast & snacks"

5
104lindajp, Palmer, Alaska 01/10/2017

The staff was very friendly. We got there a little early and they were able to check us in. The room was very clean, the breakfast each morning was great. And they had a late afternoon snack of chips with nacho cheese and salsa. Plus drinks and cookies.

"Pleasant Stay"

4
770curtisd, Maricopa, AZ, United States 01/10/2017

We had an enjoyable stay in Albuquerque at BW Airport. As usual we were satisfied with our stay at a BW. We are Platinum members and get that little extra such a room upgrade, reasonable price, and the room was up to our expectations. Breakfast was good. We would return if we were in the area. Nearby Restaurants gave us choices.

"BEST WESTERN ALBUQUERQUE AIRPORT"

5
Willette H, El Paso, Texas, USA 01/10/2017

We stay at this motel when we travel in and out of Albuquerque. It is clean, the rooms are clean, and the staff is friendly and helpful. The shuttle drivers are safe drivers and know where they are going.

"Near airport but no air traffic noise"

5
Marie B, Fountain Hills, Arizona 28/09/2017

Being near the airport I was concerned about noise. We encountered Friendly and helpful staff with a change in accommodation when we arrived. A Good breakfast was served and we slept in a comfortable bed, I would stay at this location the next time I travel to Albuquerque.

"Best of the Best Western"

5
Philip S, Belmont, North Carolina 27/09/2017

This is the best of the Best Westerns; all others should just be called “Better Westerns”. Convenient location with three 24 hour restaurants in walking distance – but hold that thought. I've never been to a hotel that gives you more free grub. At check-in they had a pile of complementary snack cakes and bottled water. For a couple hours in the evening they do a social hour with cheese, crackers, and other party platter type snacks. – a unique hotel concept. Then in the morning you've got a 4 hour complimentary breakfast window, with real cooked food (including hashbrowns! - a rare find on continental). Breakfast also featured two of those hi-tech waffle makers with 2 different flavors of waffle juice – the strawberry flavor is rare! They even had real butter – you know, the stuff that has to be refrigerated. Enough about the food… the hotel looks pretty new; everyone was super friendly and room very comfy. Loved the fact that this hotel actually has restroom fans too! A+++

InnSuitesDOS, Guest Relations Manager at Best Western Airport Albuquerque InnSuites Hotel & Suites, responded to this review
Dear Philip S, Thank you so much for your recent trip advisor review, I am happy to hear that you enjoyed the hotel's many free extras. We realize that you have many choices when it comes to lodging, and we sincerely appreciate your business. We look forward to seeing you next time you are in the area. If you have any questions or concerns or need help booking a future reservations please contact me Anita Escarcega at 505-242-7022 or Email aescarcega@innsuites.com

"Good Value"

4
User 20/09/2017

Good clean place to stay. Rooms were updated. Staff was helpful. Convenient to plsces to eat. Breakfast offered a variety of food to choose from. Breakfast and lobby area were spacious. Could of used a few more signs directing us to our room which was in a separate building.

InnSuitesDOS, Guest Relations Manager at Best Western Airport Albuquerque InnSuites Hotel & Suites, responded to this review
Dear Craig O, Thank you so much for your feedback regarding your stay at the Best Western InnSuites Hotel Albuquerque Airport! We realize you have many choices when it comes to lodging, and we sincerely appreciate your business. We are always very pleased when a guest takes the time to share a wonderful experience at our property. Rest assured we will continue to strive to provide our guests with the great service you have come to expect from our property. Thank you again for your kind words. We hope to have you as a guest in our hotel again soon. Please Contact Anita Escarcega if I can be of any assistance 505-242-7022 or email at aescarcega@innsuites.com

"Great Customer Service, close to Airport"

4
Glenda S, Geelong, Australia 20/09/2017

The staff at this hotel make the stay value-for-money. Extras such as afternoon snacks, cookies, and the way the staff interact make longer term stays a pleasure. Easy access to restaurants (one in the parking lot) also make this hotel a favorite.

InnSuitesDOS, Guest Relations Manager at Best Western Airport Albuquerque InnSuites Hotel & Suites, responded to this review
Dear Glenda S, Thank you so much for your recent trip advisor review, I am happy to hear that you enjoyed the hotel's many free extras. We realize that you have many choices when it comes to lodging, and we sincerely appreciate your business. We look forward to seeing you next time you are in the area. If you have any questions or concerns or need help booking a future reservations please contact me Anita Escarcega at 505-242-7022 or Email aescarcega@innsuites.com

"Albuquerque Airport Best Western is a Great Deal"

4
James H, Concord, United States 20/09/2017

You simply cannot beat the quality of the product, the service and the location for the price. The staff are very attentive, the breakfast is plentiful and of fine variety and quality (for the price). You also have easy access to the freeway and major destinations.

"Great Location, Great Breakfast, Great Hotel"

4
User 19/09/2017

Close to airport, but not too close where you'd hear any airport activity. Requested an early check in, but room wasn't ready when we arrived. Not a huge deal, but was a little inconvenient. Great Hotel

"Always dependable"

5
wrh37, Las Cruces, New Mexico 19/09/2017

My go to place in Albuquerque! Major updates at this site the last 3 years results in a clean, convenient-to-airport, affordable hotel with a complete and nourishing breakfast included. Rooms are larger than average as this site is older, but has been well maintained and designed to please most visitors. I always know that I will be welcome here and get a solid sleep quite near the airport.

InnSuitesDOS, Guest Relations Manager at Best Western Airport Albuquerque InnSuites Hotel & Suites, responded to this review
Dear Wrh37, We would like to thank you for taking your time to share your experience of your recent visit to Best Western Airport Albuquerque InnSuites Hotel and the 5 star Rating! It gives us great pleasure to know that you enjoyed your stay, and we appreciate your feedback and thank you for choosing to stay with us! If you are ever in the Albuquerque area please contact me Anita Escarcega personally to make reservations 505-2427022 or email aescarcega@innsuites.com it would be our pleasure to serve you again! Thank you for being a loyal Best Western customer

"ABQ airport hotel"

4
Rick R, Indianapolis, United States 12/09/2017

Friendly staff, especially the Breakfast crew. Good food and selection. Every staff member was friendly and most helpful. The only drawback I can see with this particular hotel, there is NO elevator...so if you are on the 2nd floor, be prepared to lug your bags up many stairs.

"Group stay - OUTSTANDING experience"

5
Leonard M, Farmington, New Mexico 12/09/2017

We are a high school JROTC group that travels frequently throughout the school year. The Best Western Airport InnSuites went out of their way to make our stay a pleasurable one. The staff were extremely supportive and the rooms comfortable. The nacho bar and full breakfast were a huge hit with our students. We will seek this facility out by name in the future.

"One night airport stay"

4
wnpreim, Springfield, Oregon 10/09/2017

BW was very adequate for a 1-night stay near the airport. Staff was very pleasant. room was comfortable. towels were a bit thin for a BW. Happy Hour was on the slim side. Location is great & the diner in front of the hotel is decent.

"Excellent service, excellent bargain"

5
Perry O, Amboy, Washington 09/09/2017

I've stayed at this hotel many times over the past two (2) years related to business travel. I wouldn't stay anywhere else based on both the professional and personal service, quality of the surroundings, and the bargain afforded by this hotel. I wouldn't stay anywhere else while traveling to and from the Albuquerque Sunport (airport).

InnSuitesDOS, Guest Relations Manager at Best Western Airport Albuquerque InnSuites Hotel & Suites, responded to this review
Dear Perry O, Thank you so much for your feedback regarding your stay at the Best Western InnSuites Hotel Albuquerque Airport! We realize you have many choices when it comes to lodging, and we sincerely appreciate your business. We are always very pleased when a guest takes the time to share a wonderful experience at our property. Rest assured we will continue to strive to provide our guests with the great service you have come to expect from our property. Thank you again for your kind words. We hope to have you as a guest in our hotel again soon. Please Contact Anita Escarcega if I can be of any assistance 505-242-7022 or email at aescarcega@innsuites.com

"Convenience"

4
Edward V, Las Cruces 08/09/2017

This property is ideally located near 'ABQ International Airport, Interstate Hwy 10, University of New Mexico, several restaurants and other businesses a traveler may require. The rooms are spacious and very comfortable with microwave, refrigerator, and the usual amenities. Breakfast is provided daily which makes this property very attractive for families.

InnSuitesDOS, Guest Relations Manager at Best Western Airport Albuquerque InnSuites Hotel & Suites, responded to this review
Dear Edward V, Thank you for taking the time to provide your TripAdvisor Feedback. Our hotel staff is very proud of our hotel and we always share the great reviews with everyone. We look forward to seeing you on your next stay! Please do tell your family and friends about your experience with us. Word of mouth is one of our best friends. On your next trip to Albuquerque Please contact me Anita Escarcega 505-242-7022 or email aescarcega@innsuites.com to book any future reservations. Thank you for being a Loyal Guest.

"A+"

5
User 05/09/2017

I stayed at the Best Western near the ABQ airport while passing through town. The room was HUGE and very clean. I enjoyed swimming in the outdoor pool and soaking in the jacuzzi. Breakfast is provided free of charge and was quite hooked up. I'll be staying here again next time I'm in the area!

"Home for the weekend"

5
Quinton S, Ada, Oklahoma 04/09/2017

Our stay at this Best Western was one of the best stays we have had at this chain. The room was clean and the AC worked very well. Spacious room, plenty of tools, very little hotel noise, and a friendly staff. The best part of the stay was the amazing breakfast they offered every morning. This hotel is just a mile off of I-40 but is back off the interstate enough that you do not hear the hustle and bustle of the traffic. I would recommend this hotel to anyone staying by themselves or with a family.

"Excellent place to stay!"

5
rolliep167, SPIRIT LAKE, United States 04/09/2017

While we did not have much time to stay, this hotel far exceeded our expectations, but in comfort, and more importantly staff, from the manager, Victoria, to the check in person, Matt, and equally important, or drivers to and from the airport. Everyone was kind, courteous, and prompt! Excellent experience

"excellent"

5
731genevieveb, chinle, United States 31/08/2017

excellent service and it was a time of need/assistant due to family emergency with hospital stay. also the rate was worth the stay but it would be more less, we enjoyed the stay and the service like I said was good.

"No problems"

5
randyh556, Springfield, Illinois 31/08/2017

Stayed one night. Price, room, service, cleanliness all excellent. Location good for us and area reasonable and close to good restaurants. Fitness room used, and limited but adequate for my needs. Breakfast ok. Staff very helpful and friendly. Great value from my comparisons.

"A Comfortable & Welcoming Place"

5
Ana S, Burke, VA, United States 31/08/2017

I love this hotel and stay here often when I am flying in or out of the Albuquerque airport. The rooms are clean and attractive. They sometimes upgrade me if they are not full, but even if not upgraded I find the room very pleasant. The staff is welcoming. The shuttle drivers are always pleasant. It is so close to the airport that you do not have delays. They will take you to other places that are relatively close by so they can take you to a restaurant, which is convenient if you are touring. I highly recommend this hotel. It was my home for a week or two in 2013 and 2014 when I was buying my house in NM and they went the extra mile like chasing down a wine opener late at night. They aim to please and succeed.

"James"

5
James P, Mesquite 29/08/2017

Very comfortable stay with friendly staff. Enjoyed the workout room and pool. Location was nice with minimal traffic and nice scenery. Will definitely consider staying at this motel again in the future. Breakfast was well presented and delicious. Hoping to stop at same motel on travel back across the country. Thanks again for a nice stay on our cross country travel.

"Nice Experience"

5
I2078WOtinar, Ruidoso, United States 29/08/2017

Nice hotel, room was nice and clean and staff was very nice and accommodating. Will stay there again and will recommend to others. Very convenient to airport and restaurants. We will definitely stay there again.

"A stay"

3
J B, Newcastle upon Tyne, United Kingdom 24/08/2017

A very warm welcome in the afternoon for check in. The young lady explained all the options. All was well until the next morning. I went to check there was a man on the desk, short with short black hair and bling rings. Well what a miserable person he was. Also he had a lady working with him who was equally miserable. They must get on well together! When he checked me out, he didn't look at me nor talk and just handed the bill to me. What a shame doesn't he know that customers pay his salary. The hotel has a breakfast set up which is ok, but I was shocked when Mr Bling from reception wandered in, jumped the queue in from of paying customers. Didn't say excuse me or anything got his food and wandered off. Not a good show for what the hotel thinks of its customers.

"Hidden Fees! Unexpected Crib Fee Was Unacceptable"

2
User 20/08/2017

I will start with everything that was good: Clean and comfortable room and bed Good Variety for Breakfast Nice Pool and Jacuzzi Bad: The staff was not as friendly as other Best Western's we have stayed at. I understand they have a job to do but never received a Good Morning or not even a smile. The room smelled musty and when we tried to open the window it only opened 2-3 inches. The room needs fresh air to let out the funk. The reason for the average rating: When you look at their website there are several bullet points for the amenities and right under Wake-up calls is "Cribs availbale" and under that is "Rollaway beds available, nominal fee". There is no mention of a fee for the crib...When I called and asked if the hotel provided playpacks/cribs for my toddler to sleep in they said yes and did not disclose the $10/night fee. We stayed for 3 nights, and were not expecting a $30 added fee for the crib. When I looked at the website it did not disclose a fee either while other amenities did. How is one supposed to assume that there will be a fee when it is not listed or disclosed. This was in poor taste and although we enjoyed our stay very much we regret having to overpay and therefore will give the hotel a bad rating.

"Visiting New Mexicp"

4
Stan L, Duvall 20/08/2017

Flew to Albuquerque on our way to Santa Fe so the location was very good. It was a pleasant surprise to have such a nice Best Western to stay after flying. Would recommend to anyone who needs accommodations close to the airport!

InnSuitesDOS, Guest Relations Manager at Best Western Airport Albuquerque InnSuites Hotel & Suites, responded to this review
Dear Stan L, Thank you so much for your feedback regarding your stay at the Best Western InnSuites Hotel Albuquerque Airport! We realize you have many choices when it comes to lodging, and we sincerely appreciate your business. We are always very pleased when a guest takes the time to share a wonderful experience at our property. Rest assured we will continue to strive to provide our guests with the great service you have come to expect from our property. Thank you again for your kind words. We hope to have you as a guest in our hotel again soon. Please Contact Anita Escarcega if I can be of any assistance 505-242-7022 or email at aescarcega@innsuites.com

"Excellent service and location!"

5
Marguerite H, Farmington, New Mexico 18/08/2017

Stayed here going to and then again from airport. They do have a van that will pick you up or take you to the airport (about a 5 minute ride). Super front desk service. Good breakfast. Room was very comfortable.

InnSuitesDOS, Guest Relations Manager at Best Western Airport Albuquerque InnSuites Hotel & Suites, responded to this review
Dear Marguerite H, We would like to thank you for taking your time to share your experience of your recent visit to Best Western Airport Albuquerque InnSuites Hotel and the 5 star Rating! It gives us great pleasure to know that you enjoyed your stay, and we appreciate your feedback and thank you for choosing to stay with us! If you are ever in the Albuquerque area please contact me Anita Escarcega personally to make reservations 505-2427022 or email aescarcega@innsuites.com it would be our pleasure to serve you again! Thank you for being a loyal Best Western customer

"We call it home"

4
sheilag263, Santa Fe, United States 17/08/2017

We stay here all the time for concerts, or just to get away. We enjoy the comfort of the bed and the room. We love using the pool. We get free breakfast, which is great. It is a full breakfast. They even have snacks in the evening nachos, salsa, drinks, it's pretty great. I would recommend.

InnSuitesDOS, Guest Relations Manager at Best Western Airport Albuquerque InnSuites Hotel & Suites, responded to this review
Dear Sheilag263, Thank you so much for your recent trip advisor review, I am happy to hear that you enjoyed the hotel's many free extras. We realize that you have many choices when it comes to lodging, and we sincerely appreciate your business. We look forward to seeing you next time you are in the area. If you have any questions or concerns or need help booking a future reservations please contact me Anita Escarcega at 505-242-7022 or Email aescarcega@innsuites.com

"Favorite place in Albuquerque"

5
TAMMIE S, Olympia, Washington 15/08/2017

Love this hotel! It's quiet and very comfortable. I stay here every time I go to Albuquerque and I never have anything less than a perfect stay. It's 2 minutes from the airport and 5 minutes from the freeway. Beds are comfortable, staff is polite and helpful, breakfast/lounge is always enjoyable!

InnSuitesDOS, Guest Relations Manager at Best Western Airport Albuquerque InnSuites Hotel & Suites, responded to this review
Dear Tammie S, Thank you so much for your feedback regarding your stay at the Best Western InnSuites Hotel Albuquerque Airport! We realize you have many choices when it comes to lodging, and we sincerely appreciate your business. We are always very pleased when a guest takes the time to share a wonderful experience at our property. Rest assured we will continue to strive to provide our guests with the great service you have come to expect from our property. Thank you again for your kind words. We hope to have you as a guest in our hotel again soon. Please Contact Anita Escarcega if I can be of any assistance 505-242-7022 or email at aescarcega@innsuites.com

"Clean Spacious Room"

4
H1559GDronc, Saint Peters, United States 15/08/2017

It looks a little dated going into a small lobby area, but the spacious room makes up for it. The room was very clean as well as the bathroom. The front desk person was friendly, but didn't seem too enthusiastic about being there.

InnSuitesDOS, Guest Relations Manager at Best Western Airport Albuquerque InnSuites Hotel & Suites, responded to this review
Dear H1559GDronc, Thank you so much for your feedback regarding your stay at the Best Western Airport Albuquerque! We realize you have many choices when it comes to lodging, and we sincerely appreciate your business. Call me Anita Escarcega direct at 505-242-7022 or email aescarcega@innsuites.com to make future reservations

"Old without Elevator"

2
itsjustjoan, Plano, Texas 11/08/2017

I was suckered in by a travel website to pay for this hotel in advance; WARNING: find out of your property which seems to be a good price, has elevators. Really old properties under renovations that seem to be a bargain will have a flaw that you may not want to deal with. I had a huge bag and couldn't get it up the stairs. When I asked for a refund and booked another Best Western (fabulous Rio Best Western), the uninterested front desk clerk said I had to call the travel website to get my money back. I did, they submitted my request to the hotel who then denied my request for a refund. No mention in their advertising that they did not have an elevator, nor did it mention the pool was a size of a bathtub and it was under renovation. Ugh. Still glad I moved hotels.

InnSuitesDOS, Guest Relations Manager at Best Western Airport Albuquerque InnSuites Hotel & Suites, responded to this review
Dear Itsjustjoan, Thank you, for your recent trip advisor review regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. We are going through some renovations for a better guest experience we apologize for not having an elevator we only have 2 floor and our desk agents are more than happy to help you up with your luggage. If you have any questions or concerns please feel free to contact me Anita Escarcega at 505-242-7022 or email aescarcega@innsuites.com

"Business trip"

5
dennisn956, albuquerque, United States 11/08/2017

Had a funny smell coming out of the 'air conditioner and it was fixed by the time I returned to my room that evening. front desk personal were very friendly and helpful. place was clean and well kept. I would stay in this place again.

"Pretty Good Hotel"

4
DocCapt, Columbia, South Carolina 09/08/2017

Despite a late check-in, past 10pm there was no issue or additional charge. The staff was very friendly and the room was nice. Everything was up to date and the location was easy to get to and surrounded by restaurants. Enjoyed the breakfast in the morning and the view of Albuquerque from the parking lot. A good place to stay, we just visited while passing through town for 1 night.

InnSuitesDOS, Guest Relations Manager at Best Western Airport Albuquerque InnSuites Hotel & Suites, responded to this review
Dear DocCapt, Thank you so much for your feedback regarding your stay at the Best Western InnSuites Hotel Albuquerque Airport! We realize you have many choices when it comes to lodging, and we sincerely appreciate your business. We are always very pleased when a guest takes the time to share a wonderful experience at our property. Rest assured we will continue to strive to provide our guests with the great service you have come to expect from our property. Thank you again for your kind words. We hope to have you as a guest in our hotel again soon. Please Contact Anita Escarcega if I can be of any assistance 505-242-7022 or email at aescarcega@innsuites.com

"Not the best"

2
User 08/08/2017

no elevator. Place is worn and tired. Outside nicely landscaped. Best is average. Don't believe I would return. Just not up to Best Western Standards. Would not recommend this hotel for any reason. Very old decor

InnSuitesDOS, Guest Relations Manager at Best Western Airport Albuquerque InnSuites Hotel & Suites, responded to this review
Dear John H, Thank you for your Advisor Review. We are sorry you feel that way. On behalf of our entire team, I would like to apologize for not exceeding your expectations. We just went through Renovations so I am not understanding were you see our hotel as worn and tired. As you can see from our other reviews our guest really enjoy staying with us. Please contact me Anita 505-242-7022 or by email aescarcega@innsuites.com with any questions or Concerns.

"Great hotel near Albuquerque airport"

5
sonjac3, Toronto, Canada 07/08/2017

Great hotel, great location. The hotel is located about 5 minutes from the airport and offers a complementary shuttle service to and from the airport. The hotel staff is extremely helpful and went out of their way to make our stay as hassle free as possible. They sent a shuttle to pick us up at the car rental center by the airport once we had returned our vehicle, which was very convenient and a level of service above what we had expected. There are lots of restaurants and fast food places to eat nearby -- the Village Inn restaurant is just across the parking lot. The room was clean and spacious, and the high speed internet was very reliable. Our only complaint was that the in-room bar fridge and air conditioning unit were very loud and made it difficult to sleep if you are at all sensitive to noise. Nevertheless, we would not hesitate to stay here again due to its proximity to the airport, service level and convenience.

InnSuitesDOS, Guest Relations Manager at Best Western Airport Albuquerque InnSuites Hotel & Suites, responded to this review
Dear Sonjac3, We would like to thank you for taking your time to share your experience of your recent visit to Best Western Airport Albuquerque InnSuites Hotel and the 5 star Rating! It gives us great pleasure to know that you enjoyed your stay, and we appreciate your feedback and thank you for choosing to stay with us! If you are ever in the Albuquerque area please contact me Anita Escarcega personally to make reservations 505-2427022 or email aescarcega@innsuites.com it would be our pleasure to serve you again! Thank you for being a loyal Best Western customer

"Still # 1"

5
steve w, conway nh 07/08/2017

I stayed at this BW hotel two years ago and thought tit was wonderful....nothing has changed! Price, location, service and quality of the hotel. Over the past three weeks I have stayed in 10 BW as I was traveling from NH to San Diego and back....there is no question ...this is #. Add to it that there is a wonderful local craft brewery withing walking distance...is a bonus

InnSuitesDOS, Guest Relations Manager at Best Western Airport Albuquerque InnSuites Hotel & Suites, responded to this review
Dear Steve W, I am pleased you noticed all the hard work we have been doing at the property. We live in world where people are quick to point out the negative and complain about everything and it is refreshing to receive positive comments. The positive comments are morale building for the entire staff. Rest assured we will continue to strive to provide our guests with the great service you have come to expect from our property. Thank you again for your kind words. We hope to have you as a guest in our hotel again soon. Please Contact Anita Escarcega if I can be of any assistance 505-242-7022 or email at aescarcega@innsuites.com

"General"

4
William D, Albuquerque, New Mexico 07/08/2017

Basically a good stay, especially when you accumulate enough points for a free stay. It is next to city bus line and within walking distance to airport itself. The free coffee and hot tea were helpful. My only complaint, a minor one, was that during the early hours of the morning, the coffee and tea got cold.

InnSuitesDOS, Guest Relations Manager at Best Western Airport Albuquerque InnSuites Hotel & Suites, responded to this review
Dear William D, Thank you so much for your feedback regarding your stay at the Best Western Airport Albuquerque! We realize you have many choices when it comes to lodging, and we sincerely appreciate your business. Call me Anita Escarcega direct at 505-242-7022 or email aescarcega@innsuites.com to make future reservations

"BW ABQ"

3
jim552, El Paso, Texas 01/08/2017

Good service but the hotel needs some maintenance. This are showing the signs of wear and tear and because of this aren't working as well as they should. Otherwise everything else was fine. The breakfast area was recently remodeled is a great improvement over the prior area.

"Trip for hubby and I"

5
chrispZ8113DZ, Clovis, New Mexico 29/07/2017

We stayed at this hotel on July 28th. We had been traveling all day just spending time together. We checked in late but, it was easy and only took a couple of minutes to all the details. We had a room with a king bed. It was clean and roomy. Bathroom was roomy as well. I had no issues at all with the room except 1. For me, the pillows and bed was just a little to soft for me. But hey, can't have everything right? Where would you put it? The other thing I really liked was the night as well as the day time staff were very friendly. That includes the hard working staff that clean the rooms. Thank you all. The breakfast was also good. Bacon wasn't burnt, the biscuits were soft and warm. I thought the price was fair. Thank you again to the staff and all your hard work.

InnSuitesDOS, Guest Relations Manager at Best Western Airport Albuquerque InnSuites Hotel & Suites, responded to this review
Dear ChrispZ8113DZ, Thank you so much for your recent trip advisor review, I am happy to hear that you enjoyed the hotel's many free extras. We realize that you have many choices when it comes to lodging, and we sincerely appreciate your business. We look forward to seeing you next time you are in the area. If you have any questions or concerns or need help booking a future reservations please contact me Anita Escarcega at 505-242-7022 or Email aescarcega@innsuites.com

"Good location but room air conditioners need cleaning"

3
LoreneRS, Mountainair 28/07/2017

I stayed at this hotel on 7/22 and 7/23/17. The first room's a/c unit smelled so "musty" (like mold) that I had to shut-off the a/c unit. I would have requested an immediate room change but at 11pm I didn't feel like going through the hassle. The next morning I told the front desk clerk about the problem. When I returned the afternoon clerk didn't seem to know anything about the problem and offered to give me a different room. The second room's a/c unit was much better but also had a faint "musty" smell each time it cycled on.

InnSuitesDOS, Guest Relations Manager at Best Western Airport Albuquerque InnSuites Hotel & Suites, responded to this review
Dear LoreneRS, Thank you, for your recent trip advisor review regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If you have any questions or concerns please feel free to contact me Anita Escarcega at 505-242-7022 or email aescarcega@innsuites.com

"Vacation in Albuquerque!!!"

5
User 27/07/2017

Took the train to Albuquerque from Southern California stayed at the best western we were not disappointed it is a very nice hotel. Only complaint is we did not have a car one day and wanted to walk to grab dinner but not too many places near by

InnSuitesDOS, Guest Relations Manager at Best Western Airport Albuquerque InnSuites Hotel & Suites, responded to this review
Dear Karria2017, Thank you so much for your feedback regarding your stay at the Best Western Airport Albuquerque! We realize you have many choices when it comes to lodging, and we sincerely appreciate your business. Call me Anita Escarcega direct at 505-242-7022 or email aescarcega@innsuites.com to make future reservations

"Getting medical attention stay"

4
DonaldRay1954, Ruidoso, New Mexico 26/07/2017

We had a dental appointment that required an overnight stay. The hotel was very accommodating in allowing us an early check in to get settled before the appointment and helped with extra towels and garbage bags due to some minor bleeding that was anticipated during the evening. Thank you!!

"Good value, great service"

5
Old_guy_and_wife_11, Bethesda, Maryland 25/07/2017

We have stayed here twice, on nights we had to catch an early flight home. The rooms have been comfortable and well priced. We are writing more about the service. On our most recent stay, we returned our car to the rental center in the early evening. Best Western staff picked us up at the rental center and returned us to the hotel. Later, they drove us to a restaurant several miles from the hotel and then picked us up on our return. They also drove us to the airport the next morning. This free shuttle service is outstanding. In addition, the front desk folks were very helpful.

"Very comfortable beds and a hot breakfast"

5
User 21/07/2017

I am a regular customer of this hotel and it has had its ups and downs in the past regarding management. I started staying there at least twice a year since about 196 or 1997 so that is 20 years worth of by far mostly very positive experiences. Beds are pillow top, rooms are large and well-equipped, very clean, breakfast is hearty, staff is very helpful and kind. There is a Village Inn in the same parking lot and an Applebees in walking distance.

"Excellent Accommodations and Location"

5
sherijim3, Claremont, California 20/07/2017

Great hotel if you're driving or need to stay near the Albuquerque airport. They offer free shuttle service to anywhere within a five mile radius. The rooms are spacious, beds are very comfortable and the service is excellent! The front desk staff are exceptionally helpful and friendly. If I could, I would rate them 200%!! The Internet service is excellent and the free breakfast is more than adequate. Would stay here again when we come back to Albuquerque

"A nearly perfect stay"

5
mikegr98, Laurel, Mississippi 19/07/2017

We enjoyed a clean, large room with the proper amenities. The breakfast was outstanding, with a large variety. The only drawback was the lack of close-by parking. The staff and property were fine as well.

InnSuitesDOS, Guest Relations Manager at Best Western Airport Albuquerque InnSuites Hotel & Suites, responded to this review
Dear Mikegr98, Thank you so much for your feedback regarding your stay at the Best Western InnSuites Hotel Albuquerque Airport! We realize you have many choices when it comes to lodging, and we sincerely appreciate your business. We are always very pleased when a guest takes the time to share a wonderful experience at our property. Rest assured we will continue to strive to provide our guests with the great service you have come to expect from our property. Thank you again for your kind words. We hope to have you as a guest in our hotel again soon. Please Contact Anita Escarcega if I can be of any assistance 505-242-7022 or email at aescarcega@innsuites.com

"A somewhat planned stop."

5
jamiehZ6876SZ, Park City, United States 19/07/2017

If you're a Breaking Bad fan, this place is just a few minutes away from Twisters where they recorded the scenes for Los Pollos Hermanos. The hotel was great. Lots of access and I had a lot of fun talking with the front desk worker at check in. Would stay again.

InnSuitesDOS, Guest Relations Manager at Best Western Airport Albuquerque InnSuites Hotel & Suites, responded to this review
Dear JamiehZ6876SZ, Thank you for your recent Trip Advisor review of the Best Western InnSuites Hotel Albuquerque, the hotel management would like to say thank you for all the great comments, We are glad you got to see some of the breaking bad locations. We hope when you return to Albuquerque you will stay with us again. Please contact me Anita Escarcega 505-242-7022 or by email aescarcega@innsuites.com for any questions or Concerns. Thank you for being a valued guest and we appreciate the business

"Very Nice Hotel"

5
michaeloN3978ZK, Dallas, United States 19/07/2017

Nice clean hotel at reasonable rates. Friendly and helpful staff. Hot breakfast was good with multiple options. Pick-up & drop-off at the nearby Sunport at any time. I was taken to the Sunport at 4 AM.

InnSuitesDOS, Guest Relations Manager at Best Western Airport Albuquerque InnSuites Hotel & Suites, responded to this review
Dear Michaelon3978ZK, Thank you so much for your recent trip advisor review, I am happy to hear that you enjoyed the hotel's many free extras. We realize that you have many choices when it comes to lodging, and we sincerely appreciate your business. We look forward to seeing you next time you are in the area. If you have any questions or concerns or need help booking a future reservations please contact me Anita Escarcega at 505-242-7022 or Email aescarcega@innsuites.com

"Overnight in ABQ"

5
Rich733, San Francisco, California 18/07/2017

Nice place, close to airport with helpful staff, flying out early after a week long trip to Alamogordo. Very convenient to rental car return. Large room, very clean with nice outside areas to sit and nice pool and hot tub

InnSuitesDOS, Guest Relations Manager at Best Western Airport Albuquerque InnSuites Hotel & Suites, responded to this review
Dear Rich733, I would like to thank you for taking your time to share your experience of your recent visit to Best Western Airport Albuquerque InnSuites Hotel! It gives us great pleasure to know that you enjoyed your stay, we strive to make sure that everyone's stay is comfortable and CLEAN we hope to serve you again in the future, Please contact Anita Escarcega 505-242-7022 or by email aescarcega@innsuites.com for any future booking or questions. thank you for being a loyal Best Western customer

"Exceptional hotel"

5
Jeanette M, New Port Richey, United States 13/07/2017

We stayed here for 3 nights before flying out of ABQ airport and were pleasantly surprised at the standard of this hotel. Every part of the hotel system ran smoothly and there was a very high focus on customer satisfaction. Nothing was too much trouble. Would definately stay here again and recommend this hotel if you are in the area. Great value for money.

"Very welcoming"

5
Jim H, Houston, Texas 11/07/2017

I was very impressed on how welcoming Best Western Albuquerque airport's us feel! Our check-in was quick and friendly and our suite was clean and spacious. The room came with a nice refrigerator and a microwave oven. There are also plenty of restaurants in the area. The next morning we indulged in their breakfast and it was excellent! My wife is a sucker for fresh waffles! I would happily stay here again.

"Security Issues"

4
Tracy O, Angel Fire, United States 11/07/2017

I have always enjoyed staying at this Best Western. The staff is helpful and friendly and the property has been updated recently. Looks like the rooms are under a remodel also. My only complaint is security. My car was broken into and the thieves attempted to steal it however, they were unsuccessful. This was in broad daylight between 2pm and 5pm! From the lobby, you cannot see most of the parking lot because of the airport shuttle vans parked in front and some landscaping that needs to be trimmed down. My car sustained a lot of damage and the total costs is now over $1,000 for the car repairs, rental car, replacing the stolen items, extra meals, etc. Otherwise we had a good stay. Just a real pain to have to deal with that while visiting Albuquerque.

"Amazing experience!!"

5
ncurtis1, Little Elm, Texas 07/07/2017

We had an amazing experience at this particular hotel. It was mainly due to Yvonne. She went out of her way multiple times to accommodate our family. We will definitely be staying here again if we find ourselves in ABQ in the future.

InnSuitesDOS, Guest Relations Manager at Best Western Airport Albuquerque InnSuites Hotel & Suites, responded to this review
Dear Ncurtis1, Thank you for taking the time to provide your Trip Advisor Feedback. Our hotel staff is very proud of our hotel and we always share the great reviews with everyone. We look forward to seeing you on your next stay! Please do tell your family and friends about your experience with us. Word of mouth is one of our best friends. Next Time please ask about our 2-Room Suite or our Presidential Jacuzzi Suites. Please contact me Anita Escarcega personally to make reservations 505-242-7022 or email aescarcega@innsuites.com ,Thank you for being a loyal Best Western customer

"Basic good hotel close to airport"

4
User 05/07/2017

Quiet room, courteous and competent staff and everything I needed. No frills, clean and affordable. Easy booking on-line. Again, exactly what I want. The breakfast was a pleasant surprise as many hotels offer cheap Danish pastries and stale coffee. This was more like a proper Continental breakfast. I will book this hotel again when I visit New Mexico.

InnSuitesDOS, Guest Relations Manager at Best Western Airport Albuquerque InnSuites Hotel & Suites, responded to this review
Dear Paul W, Thank you so much for your recent trip advisor review, I am happy to hear that you enjoyed the hotel's many free extras. We realize that you have many choices when it comes to lodging, and we sincerely appreciate your business. We look forward to seeing you next time you are in the area. If you have any questions or concerns or need help booking a future reservations please contact me Anita Escarcega at 505-242-7022 or Email aescarcega@innsuites.com

"Old but Updated"

5
User 04/07/2017

Very close to I25 and the staff are friendly and helpful. Its older but updated. The room we had was small but the bed was very comfortable and firm. It is far enough away from the freeway so it is very quiet.. Perfect for a good nights rest. There is no elevator and very few rooms on first floor.

"Great one night stay- very accomodating"

4
Outlanders, Winston-Salem,NC 01/07/2017

Quiet- even though we were at the airport- room was great as was the rate/value. We needed a shuttle/ride to Hertz the next morning and there was a problem with the Shuttle and they graciously got us a cab. Super terrific about it. Beautiful pool although we didn't use it

"Second floor can only be reached by interior stairs."

4
KCsew, Winter Haven, Florida 30/06/2017

"Social Hour" was a nice touch. Free soda and water, chips, melted cheese and salsa from 5-6:30 pm. Cookies at the front desk. Only 1 desk clerk handling phones and check-ins. She had a positive attitude, but why is the phone more important than a "live" person? The bathroom sink is in a dressing room area, but bathroom is extremely small, door had about 1/2" from the toilet. Close to the airport, but VERY quiet, didn't hear any airplanes. Has an airport shuttle. Parking lot is adjacent to a Village Inn restaurant.

"University of New Mexico Visit"

5
A6546AAtracyd, Roseville, United States 30/06/2017

My son and I were in town from Minnesota and were not familiar with the area. We utilized the shuttle to attend the university for orientation. We found everyone very friendly and enjoyed our first visit to New Mexico. The breakfast in the morning started off our day in a great way in that we didn't have to locate a restaurant to get breakfast prior to attending orientation. The shuttle got us to our designated destination in a timely manner. Everything was wonderful and looking forward to many more stays at this location!

"Best Western InnSuites Hotel - very good!"

5
User 29/06/2017

The friendly Staff went out of their way to make us feel welcome. The breakfast was delicious with lots of choices. Also the location by the airport is perfect and surprisingly quite with shuttle pick-up and drop-off at the airport. We will definitely recommend this location and stay there again when we return Albuquerque.

"Great value convenient location"

5
L9574YHlaura, New Braunfels, Texas 27/06/2017

We were skeptical booking a hotel so close to the airport but it turned out to not be a problem at all. Couldn't hear any traffic or airplanes. The room was very comfortable and bathroom spacious. I like the fact that the sink was in with the tub and toilet so I didn't disturb my family washing my hands in the middle of the night or early morning. We enjoyed breakfast on the patio admiring their collection of petrified wood landscape pieces. The staff was over the top friendly and helpful. The breakfast was great. It was by far the least expensive and most comfortable stay in a hotel our whole vacation.

"Average Hotel"

2
BFLA, Orlando 22/06/2017

Stayed for one night at the Best Western. The place was very difficult to find at night. Due to the address was stated as being on the street but located behind another hotel. The rooms did smell when you first go in. A very strange, strong smell. The people at the front desk was nice and upgraded the room. The breakfast fast good but I noticed two glasses if orange juices next to the coffee station. A manager walked by the glasses without throwing them away. My wife and I wanted to try out the gym equipment but the treadmill did not work and the stationary bike screen was broken. We looked at the pool and it appeared to be a little bit murky. The price of the hotel was cheaper then the rest of the hotels in the area but there are sacrifices that you need to know.

"A good place stay"

5
Tom J, Napa, California 22/06/2017

this hotel is older , but well kept. It's clean, quiet and in a good location . Restaurants or fast food are within walking distance. There is a restaurant right in front of the hotel.It is a pet friendly hotel. The breakfast is the typical BW fare.

"Not recommended"

1
Lois T, Arlington, Texas 20/06/2017

This Best Western is definitely showing its age. We booked due to the location and being "pet friendly". Once we found our room, directions from the front desk were poor, we found the room to have a strong chemical smell. It was not in the hall, only the room. Possibly insecticide--not good. Also they need to disclose pet fee before booking. Will not be back.

InnSuitesDOS, Guest Relations Manager at Best Western Airport Albuquerque InnSuites Hotel & Suites, responded to this review
Dear Lois T, Thank you, for your recent trip advisor review regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If you have any questions or concerns please feel free to contact me Anita Escarcega at 505-242-7022 or email aescarcega@innsuites.com

"woonderful stay"

5
James W, killeen tx, United States 20/06/2017

excellent hotel. everything was clean and well taken of. check-in was made great by yevette(sp) as a diamond plus member this was the first time we have ever been offered an upgrade. also was given both points and welcome gift. would return without question.

InnSuitesDOS, Guest Relations Manager at Best Western Airport Albuquerque InnSuites Hotel & Suites, responded to this review
Dear James W, Thank you so much for your feedback regarding your stay at the Best Western InnSuites Hotel Albuquerque Airport! We realize you have many choices when it comes to lodging, and we sincerely appreciate your business. We are always very pleased when a guest takes the time to share a wonderful experience at our property. Rest assured we will continue to strive to provide our guests with the great service you have come to expect from our property. Thank you again for your kind words. We hope to have you as a guest in our hotel again soon. Please Contact Anita Escarcega if I can be of any assistance 505-242-7022 or email at aescarcega@innsuites.com

"Great room and very helpful staff"

5
Jemmie33063, Margate, Florida 19/06/2017

The room was huge, the staff so helpful. I had an early flight and the front desk lady arranged for a to-go breakfast and shuttle arrangements for me. The front desk had cookies and there were snacks in the breakfast room upon check in. This hotel is very close to the airport and the shuttle drivers were very helpful. I cannot say enough good things about my stay at this property.

InnSuitesDOS, Guest Relations Manager at Best Western Airport Albuquerque InnSuites Hotel & Suites, responded to this review
Dear Jemmie33063, Thank you so much for your recent trip advisor review, I am happy to hear that you enjoyed the hotel's many free extras. We realize that you have many choices when it comes to lodging, and we sincerely appreciate your business. We look forward to seeing you next time you are in the area. If you have any questions or concerns or need help booking a future reservations please contact me Anita Escarcega at 505-242-7022 or Email aescarcega@innsuites.com

"Good nights stop"

4
Judith And Char... M, green valley, United States 14/06/2017

Hotel is very pleasant place to stay. When in the area again we will stay here . Breakfast was great . We would have liked to have a place to empty our car garbage . No they don't have that. Plus need more cups in the rooms.

"Great Place to Stay at Near Albuquerque Airport"

5
allanp671, Melville, United States 14/06/2017

Really good property, shuttle to Airport, even picked us up at Car rental night before our flight so would not need to return car in morning. Great value. This a really good hotel to stay at when in Albuquerque particularly before a flight home. Don't miss the experience of the Frontier Restaurant. Well done BW!

"Pet friendly, they behaved better then the people!"

2
D1783KRrobertd, Tucson, Arizona 13/06/2017

Unruly kids! Noise thru thin walls. Dark and dingy looking inside, dirty doors and hair in tub. Breakfast had little selection, and the eggs were terrible. Staff said they would check on noise, but still occurred well past midnight.

InnSuitesDOS, Guest Relations Manager at Best Western Airport Albuquerque InnSuites Hotel & Suites, responded to this review
Dear D1783KRrobertd, Thank you, for your recent trip advisor review regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If you have any questions or concerns please feel free to contact me Anita Escarcega at 505-242-7022 or email aescarcega@innsuites.com

"Great place for people with pets"

4
Mandy65trip, Compton 10/06/2017

I've stayed here when in town since they allow pets. The staff is very friendly 99.9% of the time and will try accommodate your needs. There is a decent restaurant in the same parking lot. I do park in the front instead of the back though.

InnSuitesDOS, Guest Relations Manager at Best Western Airport Albuquerque InnSuites Hotel & Suites, responded to this review
Dear Mandy65trip, I would like to thank you for taking your time to share your experience of your recent visit to Best Western Airport Albuquerque InnSuites Hotel! It gives us great pleasure to know that you enjoyed your stay, we strive to make sure that everyone's stay is comfortable and CLEAN we hope to serve you again in the future, Please contact me Anita Escarcega personally to make reservations 505-242-7022 or email aescarcega@innsuites.com thank you for being a loyal Best Western customer

"Wow"

5
robinwhisman, Las Vegas, Nevada 10/06/2017

Suite was huge jacuzzi was Hot I slept great! Front fest gave me directions to the local Harley shop she was spot on ! Very friendly. Breakfast was good as well biscuits and gravy and scrambled eggs were hot and tasty I loved this Best Western

InnSuitesDOS, Guest Relations Manager at Best Western Airport Albuquerque InnSuites Hotel & Suites, responded to this review
Dear robinwhisman, Thank you for your recent Trip Advisor review of the Best Western InnSuites Hotel Albuquerque, the hotel management would like to say thank you for all the great comments, and hope when you return to Albuquerque you will stay with us again. Please Contact Anita Escarcega if I can be of any assistance 505-242-7022 or email at aescarcega@innsuites.com Thank you for being a valued guest and we appreciate the business.

"This place is worth your money"

4
Maryellen B, Shiprock, United States 08/06/2017

The experience was pleasant the hospitality was just that. Amenities were comfortable. The evening snacks a pleasant surprise and breakfast as good as any restaurant and better then some. Although we traveled by car the proximity to the airport is convenient.

"Great Experience"

4
martinpC69DT, Cheyenne, United States 08/06/2017

I was in for a meeting and looking for a relatively quiet place to get relax before my meeting day. Service was excellent, bed was comfortable and provided a great night's sleep. Decor was nice and lots of TV channels (too many maybe). Exercise room was in excellent conditions and more room than in many hotels. Overall excellent experience. Breakfast was very good as well, with eggs, sausage, biscuits and gravy, and the regular cold foods as well.

"Room was not cleaned properly"

2
Ruth M, Palm Bay, FL 06/06/2017

Disappointed with hair everywhere. My hair is very short and stark white. Hairs found in bed and bathroom were long and black. The evening was very late before we turned down the bed and showered. Too late to report

"They go over and above..."

5
U859WZcynthiam, Marietta, Georgia 05/06/2017

The had drinks and cookies at front desk and that was just the start of the wonderful care we received. Everything was clean, the bed was very comfortable and the room was quiet. Amazingly the tub actually held water without it slowly leaking out.

"Perfect place!"

5
User 04/06/2017

Comfortable and Clean with a great hot breakfast makes for the best place to stay. Very close to the airport and not far from the main freeway I 40. Very close to several restaurant choices. I would definitely stay here again.

"We love this place! :-)"

5
KevBrenSchemp, Gallup, New Mexico 31/05/2017

We love to stay at this hotel! Rooms are very nice as is the hot tub and pool. Breakfast is the BEST out of any place we have stayed. Employees are always nice,professional and helpful. Highly recommend staying here when you are in Albuquerque!

"Excellent Customer Service!!"

5
Jessica M, Santa Fe, New Mexico 31/05/2017

I just recently stayed at the Albuquerque Best Western Airport Inn Suites and Hotel and had a great experience. I am a loyalty member so I was upgraded to a Presidential Suite which had a living room attached to the bedroom. It was obvious that they had put some upgrades into the hotel that made it seem luxurious. The breakfast was a true "full" breakfast stocked with real scrambled eggs, bacon, hash browns, biscuits, gravy, waffles, cereal, toast, English muffins, pastries, hot coffee, tea, etc. The air conditioning in the room really made it cold which is great if you like to sleep in a cold room but it was easy to adjust if you would like a warmer room. There was an outdoor pool and hot tub. The hotel was clean and well maintained. Enjoy!!

"This hotel was always great, and they remodeled!"

5
Sid97x, Mooresville, North Carolina 31/05/2017

I always enjoyed my stays here. The property is safe, clean and the value is superior. Last February there was some (pardon our dust) for renovations. I arrived last night and "wow!" A terrific upgrade to a nice hotel! There is an airport shuttle, but the Sunport terminal is a 7 minute walk. I've included photos of an upgraded fitness room. Very nice. The complimentary breakfast is not your run of the mill layout many motels lay out. Very well done and fresh. The neighborhood is safe and restaurants are walking distance. On top of that, the staff is always very friendly. I always enjoy my stay here. You will too.

"Family Vacation"

5
bdspies1, NM 30/05/2017

We had a great time at this property. The pool was working and clean. Also the hot tub was clean and nice and hot. Check in was a breeze with a friendly staff. Staff was helpful and the breakfast was nice and fresh. Eggs were hot as well as the sausage & Gravy.

"Best airport hotel in Albuquerque"

5
User 29/05/2017

They have security roaming the parking lot in the evenings, which is a great bonus for hotel guests. It is very convenient to restaurants. The breakfast is the best airport hotel breakfast around. Service during the breakfast hours is excellent.

"Great Hotel at a good price"

5
timothyd20, Los Angeles, United States 20/05/2017

Very good hotel close to the airport with complete facilities including fitness center, business office, pool, breakfast and more. Staff was very friendly and eager to assist with any requests to assist.

InnSuitesDOS, Guest Relations Manager at Best Western Airport Albuquerque InnSuites Hotel & Suites, responded to this review
Dear Timothyd20, Thank you so much for your recent trip advisor review, I am happy to hear that you enjoyed the hotel's many free extras. We realize that you have many choices when it comes to lodging, and we sincerely appreciate your business. We look forward to seeing you next time you are in the area. If you have any questions or concerns or need help booking a future reservations please contact me Anita Escarcega at 505-242-7022 or Email aescarcega@innsuites.com

"Stayed one night; perfect for me"

5
olympiaresident, Olympia, Washington 19/05/2017

Good place for an overnighter. Close to airport. Very very clean. I was there only briefly between flying in and flying back out. I found everything fine. Food is hot. Some gluten-free breakfast food other than Cherrios would have been preferred.

InnSuitesDOS, Guest Relations Manager at Best Western Airport Albuquerque InnSuites Hotel & Suites, responded to this review
Dear Olympiaresident, Thank you so much for your feedback regarding your stay at the Best Western InnSuites Hotel Albuquerque Airport! We realize you have many choices when it comes to lodging, and we sincerely appreciate your business. We are always very pleased when a guest takes the time to share a wonderful experience at our property. Rest assured we will continue to strive to provide our guests with the great service you have come to expect from our property. Thank you again for your kind words. We hope to have you as a guest in our hotel again soon. Please Contact Anita Escarcega if I can be of any assistance 505-242-7022 or email at aescarcega@innsuites.com

"Very Happy"

5
rosolinov2017, palm coast, United States 18/05/2017

Great looking place with a fantastic room. The most comfortable pillows I have ever had in a hotel in forty years. The hotel up graded our room. Still not sure why but it was a nice gesture. Two thumbs up.

InnSuitesDOS, Guest Relations Manager at Best Western Airport Albuquerque InnSuites Hotel & Suites, responded to this review
Dear Rosolinov2017, Thank you for taking the time to provide your TripAdvisor Feedback. Our hotel staff is very proud of our hotel and we always share the great reviews with everyone. We look forward to seeing you on your next stay! Please do tell your family and friends about your experience with us. Word of mouth is one of our best friends. On your next trip to Albuquerque Please contact me Anita Escarcega 505-242-7022 or email aescarcega@innsuites.com to book any future reservations. Thank you for being a Loyal Guest.

"When flying out"

5
gkhe1980, Gallup 17/05/2017

Wonderful place to stay when flying out or in! Comfortable, clean, and caring employees! Free airport shuttle, free WiFi, free breakfast! And if you are leaving before the breakfast starts, you get a boxed one to take. And all for a reasonable price. I love the coffee and tea available as well as a microwave and refrigerator in the room too!

InnSuitesDOS, Guest Relations Manager at Best Western Airport Albuquerque InnSuites Hotel & Suites, responded to this review
Dear gkhe1980, Thank you so much for your recent trip advisor review, I am happy to hear that you enjoyed the hotel's many free extras. We realize that you have many choices when it comes to lodging, and we sincerely appreciate your business. We look forward to seeing you next time you are in the area. If you have any questions or concerns or need help booking a future reservations please contact me Anita Escarcega at 505-242-7022 or Email aescarcega@innsuites.com

"Ver comfortable stay"

5
Art248, Puerto Vallarta, Mexico 16/05/2017

Very close to airport and Interstate 25. Easy to find. Many restaurants nearby. Very good complementary breakfast. Clean and well-managed dining area with good variety of hot items. Pet friendly, which was appreciated by our cat. Good value for the price. No elevator to 2nd floor, so request 1st floor when reserving if stairs and luggage carrying might be a problem.

InnSuitesDOS, Guest Relations Manager at Best Western Airport Albuquerque InnSuites Hotel & Suites, responded to this review
Dear Art248, Thank you for taking the time to provide your TripAdvisor Feedback. Our hotel staff is very proud of our hotel and we always share the great reviews with everyone. We look forward to seeing you on your next stay! Please do tell your family and friends about your experience with us. Word of mouth is one of our best friends. On your next trip to Albuquerque Please contact me Anita Escarcega 505-242-7022 or email aescarcega@innsuites.com to book any future reservations. Thank you for being a Loyal Guest.

"Great customer service support "

5
cmaynard, Schaumburg, Illinois 16/05/2017

I had a very nice stay. The staff is awesome and accommodating. Nice breakfast assortment from 6am to 10am, and snacks throughout the day. The rooms were updated. The shuttle service is close to the airport and the staff will drive you to restaurants and shopping surrounding a five mile radius. Thank you.

"Good stay"

4
User 16/05/2017

Clean, comfortable rooms. Closet very small and had to close bathroom door to sit on toilet. Excellent customer service. Full breakfast and happy hour treats for free. Good Internet. Enjoyed the hot tub.

"Great place- Best Location"

5
jdaniels1977, Redding, California 11/05/2017

stayed here again after another trip to Albuquerque. I love this location! It is fairly close to freeway on and off ramps, and the airport as well. The staff is always friendly- they have a great breakfast! Also I just noticed they have a social hour starting at 5pm during the week- Rooms are very spacious and clean. Stay here whenever I can, you should too!

"We love this place!"

5
Michael G, United States 10/05/2017

We have stayed at this Best Western many times over the past 9 years. We love the motel, our room, the amenities and particularly the staff! They have a very relaxing courtyard and pool/hot tub area. Also a very nice breakfast in the mornings with beverages and snack every afternoon.

"Great hotel experience"

5
User 09/05/2017

We recently visited you with 34 High School student athletes. I just wanted to take a moment to thank you and the entire staff for one of the best hotel experiences ever. Everyone outdid themselves to make our stay there extraordinary. The gift bags with the personal notes were so appreciated by everyone. i can't say enough great things about the staff. They bent over backwards to make us feel welcome and at home. We are deeply grateful.

"Wonderful!"

5
robertagU8386TX, Las Cruces, United States 30/04/2017

I was very impressed with this hotel! The service everywhere, cleanliness, accommodations, breakfast, the help with my luggage, the comfort of the bed....EVERYTHING was amazing. I even discovered on my bed when I arrived, a lovely gift bag with microwave popcorn and candy, and a lovely hand-written note in an envelope addressed to me personally, welcoming me and wishing me a pleasant stay. My stay couldn't have been MORE pleasant!

"April stay"

4
William D, Albuquerque, New Mexico 30/04/2017

Generally good. My only complaint was that the convention simultaneously going on at the hotel temporarily raised the rates. But happily there was no excess noise and the room maintained its usual comfort standards.

InnSuitesDOS, Guest Relations Manager at Best Western Airport Albuquerque InnSuites Hotel & Suites, responded to this review
Dear William D, Thank you so much for your feedback regarding your stay at the Best Western Airport Albuquerque! We realize you have many choices when it comes to lodging, and we sincerely appreciate your business. Call me Anita Escarcega direct at 505-242-7022 or email aescarcega@innsuites.com to make future reservations

"5 star service and amenities at 3 star prices. Thanks again Karen!"

5
User 23/04/2017

We hosted our quarterly leadership meeting at the Best Western in Albuquerque recently and I worked with the sales manager, Karen, to ensure that rooms and a conference room were set up before our meeting. To say that I was blown away with the service and follow through from her and the staff would be an understatement. Rooms were clean, conference room set up to our expectations, and the staff were professional and courteous. Honestly, I've stayed in a range of hotels from 5 to 2 star hotels throughout my career and the service my team received from Karen and the staff were second to none. I would highly recommend using them for your next business meeting. Their free breakfast which was good in itself was a nice bonus! Thanks again for all your help Karen and I will reach out again on our next trip to Albuquerque.

"western trip"

5
User 23/04/2017

Hotel just a couple blocks from interstate. Easy to get to. Has taco chips, cheese, and salsa for afternoon snack. Good after time on road. Best breakfast on our trip. Got upgraded to Executive suite since requiring first floor. Check in person brought luggage cart to parking lot for us.

"clean and staff was excellent"

5
robertwX1588BT, albuquerque, United States 21/04/2017

staff was very professional and friendly, clean rooms, knowledgeable staff of the area, breakfast area was kept clean. Being so close to the airport i was amazed at how quiet it was. The crew had the areas we used very clean

InnSuitesDOS, Guest Relations Manager at Best Western Airport Albuquerque InnSuites Hotel & Suites, responded to this review
Dear Robertwx1588BT, Thank you for taking the time to provide your TripAdvisor Feedback. Our hotel staff is very proud of our hotel and we always share the great reviews with everyone. We look forward to seeing you on your next stay! Please do tell your family and friends about your experience with us. Word of mouth is one of our best friends. On your next trip to Albuquerque Please contact me Anita Escarcega 505-242-7022 or email aescarcega@innsuites.com to book any future reservations. Thank you for being a Loyal Guest.

"Impeccable customer service!"

5
JTParr, Denton, Texas 19/04/2017

I was in town for a business meeting and wanted a hotel that was nice, but affordable. I looked online at the pictures and reviews and decided on this Best Western. Best decision...the room and conference room were nice and staff was very friendly. The cherry on top was the impeccable customer service by the sale manager Karen. She absolutely went above and beyond the call of duty to accommodate our needs and make sure we were always comfortable...Thanks Karen and thanks Best Western.

"Loved this Hotel"

5
ann b, Las Vegas, Nevada 10/04/2017

We stayed here for two nights for a family emergency , the staff was excellent we really loved Matthew,Will and Eric who assisted us during our stay.I would highly recommend this hotel .Our room was clean and spacious and very quiet Ann Brown

InnSuitesDOS, Guest Relations Manager at BEST WESTERN Airport Albuquerque InnSuites Hotel & Suites, responded to this review
Dear Ann B, Thank you for taking the time to provide your TripAdvisor Feedback. We hope everything is OK with your Family, Thank you so much for your kind words our hotel staff is very proud of our hotel and we always share the great reviews with everyone. Please do tell your family and friends about your experience with us. Word of mouth is one of our best friends. On your next trip to Albuquerque Please contact me Anita Escarcega 505-242-7022 or email aescarcega@innsuites.com to book any future reservations. Thank you for being a Loyal Guest.

"Great Value, Polite Staff, 24/7 Shuttle Service to the Airport--This Place Rocks"

5
Mrmitosis, East Greenbush, New York, United States 10/04/2017

My wife and I needed a hotel next to the Airport the night before our early flight out. We also needed to return a rental car. I chose this hotel for several reasons: 1) it was 3 minutes from the airport; 2) it offered a 24/7 shuttle service to and from the airport, and 3) the King room was $67!! We arrived at the hotel at 2PM and were immediately allowed to check into our room. After unloading our luggage and other goodies we drove the rental car over to the airport (a 5 minute drive) to return the car. After dumping the car I called the hotel and within 15 minutes they picked us up at the car return area and drove us back to the hotel (for free--but I tipped the driver $5). We then scheduled a wake up call for 3:45AM the next morning-- in time to wake up, dress and catch the 4:30 shuttle back to the airport (shuttles to the departure gates leave from the hotel every half hour on the hour). The lobby offers free coffee and water, the room was large and clean, and the bed was comfortable. Friends picked us up for dinner and returned us to the hotel--so I can't address dining in or around the immediate area. I can't imagine a better experience for our needs. See their website for more information.

InnSuitesDOS, Guest Relations Manager at BEST WESTERN Airport Albuquerque InnSuites Hotel & Suites, responded to this review
Dear Mrmitosis, Thank you so much for your recent trip advisor review, I am happy to hear that you enjoyed the hotel's many free extras. We realize that you have many choices when it comes to lodging, and we sincerely appreciate your business. We look forward to seeing you next time you are in the area. If you have any questions or concerns or need help booking a future reservations please contact me Anita Escarcega at 505-242-7022 or Email aescarcega@innsuites.com

"Great Value"

5
User 10/04/2017

The Airport Best Western is very easy access, close to Old Town, UNM and downtown plus of course the airport. It is a bit noisy but hey it is the "airport" Best Western! For the money the sacrifice is not too much. Have stayed several times and will return.

InnSuitesDOS, Guest Relations Manager at BEST WESTERN Airport Albuquerque InnSuites Hotel & Suites, responded to this review
Dear Richard B, Thank you for taking the time to provide your TripAdvisor Feedback and Thank you for being a Loyal Guest. We realize that you have many choices when it comes to lodging, and we sincerely appreciate your business. Please contact me Anita Escarcega personally to make reservations 505-242-7022 or email aescarcega@innsuites.com

"Great place out of the way"

5
darrellt792, Espanola 09/04/2017

Great place is you don't mind the drive into abq is you need to go into abq. Great location for a flight. Comfortable bed and microwave n fridge plus direct tv wifi. Just out of the way. South of abq downtown.

InnSuitesDOS, Guest Relations Manager at BEST WESTERN Airport Albuquerque InnSuites Hotel & Suites, responded to this review
Dear Darrelt792, We would like to thank you for taking your time to share your experience of your recent visit to Best Western Airport Albuquerque InnSuites Hotel and the 5 star Rating! It gives us great pleasure to know that you enjoyed your stay, and we appreciate your feedback and thank you for choosing to stay with us! If you are ever in the Albuquerque area please contact me Anita Escarcega personally to make reservations 505-2427022 or email aescarcega@innsuites.com it would be our pleasure to serve you again! Thank you for being a loyal Best Western customer

"Mixed Bag"

4
Ump22, Avon, Connecticut 07/04/2017

Picked this hotel because we had a very late arrival into ABQ and due to the offered rate. If I could I would give this place a 3.5, I went with the higher score because the value for money was good and it served its purpose. Would not stay here for more than one night. The good: Our room - which was located in the annex building away from any roads - was in good condition and it was very quiet, which I hadn't expected because the parking lot was packed. Breakfast was surprisingly very good with a lot of tasty hot items. No problems with the Wifi, stable connectivity and sufficient speed. The bad: No elevator (at least in the annex building). The annex building smelled of smoke, it was a little better on the upper floor though and there was no such smell in our room. Still disgusting. Dated A/C, which was fairly loud. Breakfast area is on the smaller side, but they had outside seating, which we used. The ugly: I don't know what to say about the person who checked us in. She was grumpy, seemed to be annoyed and hardly spoke a word. Either she had a very bad day or it is simply her personality. If the latter is the case then this type of job is clearly the wrong choice for her. We didn't use the pool, not sure if it even was open.

"Fight night 2"

5
User 27/11/2016

We traveled to Albuquerque for another one of my son's fights. I contacted Anita personally about needing a room for this event. She booked everything for me, even put a note in that we were arriving late. We get to the hotel and the front desk agent, Yvonne greeted us with kindness. The entire staff was friendly. We were able to have the free breakfast this time. Pleasantly shocked at the quality of the food. A wonderful variety of different things to eat. From biscuits and gravy to waffles. The orange juice tasted freshly squeezed, and the coffee was perfect. Anita truly understands the meaning of hospitality. We will definitely be returning here. In fact I think this is home away from home for us The best value in Albuquerque.

"First time in Albuquerque"

3
R1059WEalans, El Paso, Texas 26/11/2016

This was the first time at this hotel. I am a loyal BestWestern . The room was clean and had a newer large screen TV. A bit dated with the decor. The fitness center was good. The breakfast was good but not kept stocked. Overall a good value for the price.

"Great location for travel"

5
Margit N, Salt Lake City, Utah 23/11/2016

This Hotel is minutes from the airport yet quiet and easy to get to. Perfect for a day or two to discover the town, very near the university and Rt.66. Breakfast was abundant, coffee a little weak, but room coffee nice with ceramic mug.

"Excellent"

5
monicacA1712CM, Clovis 22/11/2016

I love this hotel. The breakfast is really good and the beds are really comfortable. The staff is really friendly every time I go to stay there. My kids love the pool and hot tub. It is always so clean.

"Another pleasant stay in Albuquerque"

5
Barry F, Fort Collins, United States 22/11/2016

I like staying at the Best Western Inn and Suites. The location is convenient, and the price is always good. Most of the time, it the least expensive of the three Best Westerns in Albuquerque, which makes it even better.

"Always a pleasure"

5
David S, Tucson, AZ, United States 20/11/2016

This hotel in Albuquerque, NM is a great place to stay when on the road. Snacks available at check in 5:30-6:30 PM. Pleasant staff and large rooms. Great breakfast menu. Close to the Interstate and Airport.

InnSuitesDOS, Guest Relations Manager at BEST WESTERN Airport Albuquerque InnSuites Hotel & Suites, responded to this review
Dear David S, Thank you so much for your recent trip advisor review, I am happy to hear that you enjoyed the hotel's many free extras. We realize that you have many choices when it comes to lodging, and we sincerely appreciate your business. We look forward to seeing you next time you are in the area. If you have any questions or concerns or need help booking a future reservations please contact me Anita Escarcega at 505-242-7022 or Email aescarcega@innsuites.com

"POOL NOT HEATED, Staff failed to address the issue"

2
Jorge C, Albuquerque 19/11/2016

We live in Albuquerque and the main reason that we picked this hotel was because of the HEATED pool since hotel staff indicated that it was heated all year around. Hotel staff provided wrong information about the HEATED pool. We called the hotel before checking in, to inquire about the pool and the staff again confirmed that the pool was heated. Once the kids got to the pool they realized that it was extremely cold and not heated. None of the guests were utilizing the pool since it was extremely cold. We talked to the front desk and they said they were going to contact maintenance. Obviously since it was 3pm we knew that it would probably take 24 hours to heat up the water. The following morning after breakfast we checked the pools water temperature and the water was the same. Our kids were bummed out and disappointed. In the room we found a cobwebs in the top corner of the window curtains by the A/C heater unit. We took a picture of the cobwebs. There are many other hotels in the area where staff have provided accurate information while making the reservation. We like staying at Best Western hotels but will not be staying at this hotel again.

InnSuitesDOS, Guest Relations Manager at BEST WESTERN Airport Albuquerque InnSuites Hotel & Suites, responded to this review
Dear Jorge C, Thank you, for your recent trip advisor review regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If you have any questions or concerns please feel free to contact me Anita Escarcega at 505-242-7022 or email aescarcega@innsuites.com

"A regular stop for us because it's always great!"

5
User 18/11/2016

Thanks for another great stay, Best Western! We travel through the southwest a couple times a year and this has become one of our favorite hotels to stay in. Great amenities and value. We've stayed a couple times now in the Carlsbad Innsuite, which not only has two queen beds, but a ton of extra floor space and a pull-out love seat. Plenty of room for the 4 of us. The fitness center is well-equipped, but our hands-down favorite part is the breakfast. The fact that they serve it til 10 am even on week days is a huge plus, because we have late nights and early mornings are tough. But we always make it a point to get up for the great spread at this property - eggs, hash browns, sausage, biscuits and gravy! Plus all the typical pastries, yogurt, cereal, etc., and great coffee and creamer options. The breakfast alone is worth the stay! Thanks again and we'll be back!!

"Good place to stay"