BEST WESTERN Hotel Le Galice,  Aix-En-Provence 

3.5/5  - based on 494 guest reviews.
5 Route De Galice, 13090, Aix-en-provence, France - See map
+33 4 42527527 +33 4 42527528

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Dates

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> Room 1

1 adult

 

Hotel advantages

  • 24-hour front desk
    24-hour front desk
  • Air conditioning
    Air conditioning
  • Airline Desk
    Airline Desk
  • Massage services
    Massage services
  • Outdoor pool
    Outdoor pool
  • Restaurant
    Restaurant
  • Safe deposit box
    Safe deposit box
  • Free high speed internet connection
    Free high speed internet connection
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TripAdvisor Traveler Rating
based on 496 traveler reviews
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Ideally located at a walking distance from town center, this hotel of 90 rooms with real king size beds and twin beds, including four suites and three rooms for the physically challenged, offers you a very good range of services. Each room is equipped with air-conditioning, press trouser, mini-bar, hairdryer, dataport, safe boxes and coffee and tea making facilities. Nine meeting rooms are at your disposal (total measurement of 650 square meters) for any type of event. From April until October the outdoor pool is open with an outside terrace bar and restaurant. Soft, live music concerts are organized some days during the summer. The hotel is situated closed the Grand Theatre de Provence and Cezanne birthplace. Aix-en-Provence is famous for her Art Lyrique Festival held in July and nearby. La Roque d'Antheron Village is famous for his International Piano festival also. Enjoy your stay.

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Room 1

Guest reviews


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based on 496 guest reviews
 
NOTE ISSUED REFER TO NOTICE SUMMARY NOTES
Excellent
 
121
Verygood
 
188
Medium
 
134
Poor
 
41
Horrible
 
13
Business Business 119
Couples Couples 191
Family Family 72
Friends getaway Friends getaway 40
Solo travel Solo travel 43
Cleanliness
Location
Rooms
Service
Sleep Quality
Value
BEST WESTERN Hotel Le Galice,Aix-En-Provence
  • 1
    « Sad, dreary and not worth it »

    So many things are just wrong about this hotel. The lobby area is ok but that's the only good thing I can say about this hotel. Our room was dark and dreary. Everything was brown and the poor lighting in the room didn't help. It was clean. When we arrived we were told the restaurant was closed. There was no mention of this on the website. So, after a long day of driving we had to head out to find something to eat. We ended up at McDonald's as most restaurants were closed. Back at the hotel the front desk personnel were often MIA. The parking garage was a nightmare that we paid an extra 15 euros for. The breakfast was so bad. The scrambled eggs tasted like water and again this was an extra cost of 12,50 each. I could go on and on about this terrible hotel but I'll just end it here by recommending that you find another hotel for your stay in Aix-en-Provence.

    5
    « Excellent. Breakfast expensive but very good. »

    Pool view is manifique. Top roof situated. Close to inner city and harbour restaurants. Parkplace possible. Early cheap breakfast possible 05:30-7:30 7€. Normal breakfast is € 16 expensive but very good. Breakfast is Opposite hotel. Very nice. Beach 20 minutes walk to the left; gualangue to the right also 20 minutes. Very doable by foot.

    4
    « Good for short trip »

    Gotel was a bit away from the central, i was with a car so it was fine for me. Rooms were wide and nice, bathroom was also big and nice. not really new furnitures but not old either staff was nice and kind, they helped a lot. For a business trip it was good, i found what i expect.

    5
    « Great Staff »

    Stayed there for two nights. The staff were among the friendliest French people I have met. Not being fluent in French I had been expecting difficulties, however the staff I dealt with either spoke perfect English or had their colleagues to assist.

    1
    « Oh dear, of dear, only if you have to... »

    We stayed here for three nights. It was one of the few hotels in Aix with a pool, that was reasonably affordable and not in the middle of nowhere. All other hotels near the centre with pools were very expensive. Yet, I did not quite expect such a fiasco. We were allocated a room with a view over the car park. I went bak to reception to state that we paid extra for a poolside room. The lady said that is not what her booking form said. My reply was that it was not my problem, but that we specifically paid more. Reluctantly they moved us to a room overlooking the pool(view massively overrated). Anyway, when I got back with the new key card, it didn't work, so I had to traipse back to reception again. Our original requests to have two key cards, which is generally the norm everywhere in the world if you are two guests, were denied. The reason for only one key card was that they didn't have any more....... (one can generally buy these key cards 500 to a box, and they certainly don't have 500 rooms) The reception staff was poor from start to finish. As it was extremely hot, I went to ask for an extra bed sheet, as the duvet in the room would have been too hot. I was told, "NO BED SHEET", just like that. I was surprised, as I didn't think it was a huge request. Eventually the lady on reception wrote my room number down with a huge sigh. They then brought it. It turned out to be a duvet cover. So again I had to go and explain that it was too hot for a duvet, and that I would an extra bed sheet to sleep under. They could not understand by I didn't want a duvet cover. Only then did they bring the correct item. When going to reception on several occasions, there wold be no one there, and the reception staff could be heard chatting in the back office. Several times some French guests would shout at the closed door, and then the staff would appear with no apology whatsoever. The second day, after a long day, we got to the room, and again the key card did not work. By now it was getting a bit long in the tooth. The second last day I was using the pool in the morning. The toilet by the pool and outside restaurant was out of order, and the sign said to use the lobby toilets. When then going to the lobby toilets, it had no toilet paper. This is just poor. First of all, all their conference rooms were booked, so the lobby toilets would get used a lot more. But the fact is that almost any hotel in the world has an hourly toilet check for lobby toilets, to make sure they are stocked and cleaned. Here, they just don't care. So again, I had to speak to reception to tell them there is no toilet paper. The bathroom in our room(406) had these big dirty marks on it, with some of the tiles white, and the others grey with dirt. It seriously needed a good deck scrubber. The only good things about this hotel is the comfortable beds, and the pool. As it gets extremely hot in Provence in the summer, a cooling dip in the pool after a hot day was very nice. But that's about it. The pictures of the rooms on booking sites are not accurate, as we had furniture that looked straight from the seventies in our room. If this hotel just gets the basics right, and teach the staff the basics in customer services and manners, they will make a lot of progress. If in Aix at any different time of year, I would certainly not stay here. There is a lot of hotels closer to town. The wifi was free, but one had to sign in again every 3 hours. Also, it did NOT allow apps like whatsapp to work, which it very poor. They probably don't care much about normal guests, as it seemed they do a lot of business with tour groups staying one night at a time, and their conference rooms.

    3
    « Could do better »

    The good: clean, basic room. Comfortable bed with nice pillows. Pleasant staff. Reasonable breakfast. 24 hour restaurant. Swimming pool. Secure underground parking. 10 minutes walk from town. The not so good:slow internet that times out and drops out frequently. Can't Skype or FaceTime on the free internet - you have to pay €6 for that. Liquid soap attached to the wall. €12 breakfast not value for money. €13 for underground parking for a motorcycle - seriously?!? Overpriced. I'd look elsewhere next time, I was disappointed.

    3
    « Comfortable for the price, but a bit far out of town »

    We stayed in this hotel a night during our stay in Aix-en-Provence. The hotel is large and has a bar and dinner area. The check in was efficient and quick and they had a place for us to keep our luggage before check in (4pm?!). We parked downstairs in their private parking area, which is nice that is covered, but a quite tight space. Parking at 14 EUR extra. The room was ok - as your would expect from a 3-star hotel. Shampoo was available, for example. The shame about the hotel is that is a bit of walk to the downtown and the area walking to downtown is not the best..or did not feel like it when we did it. I would agree with comments that it looks a bit run down, but then again, you get what you pay for.

    2
    « Over priced and in need of a good cleaner »

    Of all the hotels we stayed in in our tour through France this was the worst value for money and had the lowest standard of cleanliness. For a one night stay it was just acceptable but too expensive for what it was. Best Western must have dropped their guard on this one!

    4
    « We spent two nights at the hotel »

    We were a group of six on tourism. Hotel rooms and beds were very nice and comfortable. Breakfast very nice as well. Service very good. We enjoyed our stay and will come back to the same hotel next time

    2
    « Not a business hotel »

    This hotel has tiny rooms with no amenities. The internet logs off every hour and the login is so complicated that it is very frustrating. The hotel does not provide any toilet amenities and the service is quite pathetic. Not a business friendly hotel. In my group of 6 people, the hotel messed up the booking and denied rooms to 4 people. Avoid and I am sure there are better hotels in aix en provence

  • 4
    « Nice hotel »

    We stayed at Hotel le Galice for 5 days after our car broke down on the way home from a weeks holiday with our two children in Cannes. The staff were extremely helpfull and kind. If I were to mention anything negative it is that the hotel is about a 15 minute walk from the center of Aix, wich seemed very far in the scorching July heat (about 35-38 degrees celcius). But i would absolutely stay at the hotel again.

    5
    « A bit far from the city center »

    If you are lazy to walk and getting easily bored eating on the same restaurant everyday than its a bit complicated. All things about hotel are very good. Except the location is about 20-25 min to walk into the city center. And there's no nearby the hotel restaurants. There's only one cafe place there you can have some food as well "I had an nice beefsteak :)" , brassiere and pizza. And of course the restaurants and bar at the hotel which is has an nice food as well. The only thing about the food is on the room service. They had better menu in the room service before. But they've change it by some reason :( and also poor selection of wine :( pity huh in France and poor selection :( but it is a fact.

    3
    « BW Hotel le Galice »

    It was alright for an overnight stay as the front desk staff were nice and helpful but the internet policy of the hotel leaves much more to be desired as they provide free Wi-Fi for general surfing but charge for accessing applications. It's no big deal to pay €6 per device if you really need it but it's not good practice. They have a parking garage at €14 per night but you can park on the street in front of the hotel or at the parking lot behind it until 8 am for free. They charge €12 (I think) for breakfast but we didn't buy it. The room was clean and quiet but the bathroom was outdated with spots of mold around the bathtub (see the pics). The location is close to the city center and not far from the highway.

    3
    « Good hotel for a short visit - easy parking ang good rooms »

    It is ok and convenient- last time the wifi did not work well. This MUST be improved since today reliable and fast connectivity is essential. The hotel has a convenient restaurant, unfortunately it is closed on Sunday's

    4
    « Pleasant stay »

    The hotel on the whole was enjoyable. Lovely spacious clean room with enormous bed. Breakfast very good. Staff helpful. The location was a little out of the centre and there could have been a better choice of evening meal.

    3
    « Hotel just ok to spend the night »

    We stayed 2 days in AIx to explore the City. We have choosen the Best Western Hotel because of its location nearby the centre (15 minutes walk) and parking facilities. Room was ok, the bed was ok, but everything was a littlebit worn out and the service was average. We only took breakfast the first morning since we found out that was offered was no value for money. Also not very good Service, e.g. no plates availabe, had to search myselve for a plate or the warm dish (scrambled eggs?) served cold.

    1
    « Air conditioning = open your window »

    We came with a group of 50 people, which would fill about a third of hotel's rooms. We noticed the room was warm and the air conditioning was no longer working. We called reception about the problem. We were told Management "decided" that all hotel rooms would have to do without room air conditioning, because too many rooms chose to open their one slightly openable window; the air conditioning system was not broken, it was just decided by management that there would be only "fresh air" offered, via the window..........we wanted to talk to someone in management, but were told that they were gone for the day and would not be reachable..........we were stunned ......... It felt like a Seinfeld episode. Instead the "Soup Nazi" it was the "Air conditioning Nazi". "NO AC FOR YOU TODAY !" ........We paid for a room with air conditioning, but..........nope !!! Wasn't going to happen. UNBELEIVABLE !!! They offered no help. We had to pester them to get sum relief. Asked for a fan. They brought one, thankfully. Bottom line : this hotel's management IS NOT PROFESSIONAL, customer service is not a top priority. However, they do want YOU to make THEM a priority. It's the customers job to perform well....... At the breakfast buffet, if you stepped away from your table to get a refill, they would clear table and complain that too much food was being eaten. I DONT BLAME THE STAFF. It's the management that could have rectified the situation. They left the poor employees to deal with the angry customers. Many people complained. Left worker in tears. The other annoying issues : Wifi was super problematic. Had to go to front desk daily to get directions on what to do. Fridge didn't work. Empty Kleenex was not replaced. No lotions, only soap. BUT, funny thing is, you could "purchase" it from front desk. All in all, I WOULD NOT EVER, EVER, EVER STAY AT THIS HOTEL AGAIN !!!!! RECOMMENDATION : DON't even consider staying at Best Western Galice, Aix en Provence.

    3
    « Standard »

    At arrival we had some problem in the reception and did not met any service. We had reserved a lock room to our bikes and this was not possible, even we had a confirmation. When we went to basement to place the bike at a parking spot, a caretaker show up and he started to say why do you put your bike there, we have a room and he opened a room. So a lot of trouble,mthat could have been solved with some internal communication on the hotel. Lovely room.

    4
    « good value »

    We stayed on Best Western Points and therefore felt that the value was very good. The breakfast was adequate. One morning we asked for fried eggs rather than the scrambled on the buffet and received delicious ones, but the next morning we were told that there was not a cook available. The rooms were clean and the people at the reception desk very helpful. The wireless internet in our room was annoying in that the logon and password were very complex and we were required to put it all in each time we logged on which was frequent as we kept getting kicked off. It worked well while we were on. Bed was comfortable and the shower and bathroom excellent..

    5
    « Much better than our expectation. Bravo! »

    Hotel le Galice was a nice surprise for us. Great value for money. Good location, about 5 minutes walk away from the city center. Nice, clean room with two really huge beds. Full equipped with everything you might need during your stay. Also, free coffee or tea in the room. Nice lobby, fair breakfast and hospitable kind staff. Very fast free wifi. Finally, a very helpful reception. They took every effort and made everything possible in order to arrange a matter that we faced with our car parking. Thanks a lot for your help!

  • 4
    « Good hotel away from the center »

    The room was large by European standards with a king sized bed. Very clean and comfortable. Breakfast was included in our rate and they offered a good assortment of hot and cold items. This hotel is about 10-15 minutes walk from the city centre.

    4
    « Great for cyclists and coeliacs »

    Simple, clean accommodation close to the town. Garage storage for bikes and really good gluten free bread offered at breakfast. Good value, low frills accommodation. Staff were very friendly and helpful

    3
    « Retro hotel with good service »

    This hotel is a really nice one, however a kinda budget one. All the rooms provide the retro feeling as you see the interior, even in tha bathroom as well. You may feel they try to modernize it but its just a try, still a long way to go.. Anyway service and kindness of staff is great, as it can be expected. Breakfast a good average, no more. The city center is also not so far, 15 min by walk. Trouser ironing machine is built in a room, I found it nice! :) WiFi is code based, valid for 24 hours.

    3
    « mediocre »

    This is a very average, somewhat bunker-like hotel, which caters ? I suppose ? mainly for groups. It is very large. I was promised a look at the garden or the swimming pool, and it is true that I could see the swimming pool far away, but what I really looked at was some sort of industrial aerea. The lamp next to my bed didn't function and there was (remarkably) only one other lamp in the room. The only reason to choose this hotel is because you can leave your car here without much problems and walk to the center of Aix in 20 minutes. The car park behind the hotel is public speace and the maximum tariff there is 9 euro's. I put my car there and had no problems. The garage of the hotel charges 12. The last morning of my stay I decided to take breakfast, but after I saw what I would pay 19 eur's for, I changed my mind. Personnel is friendly. Only good thing, the terrace at the swimming pool is nice and prices there are normal.

    4
    « Comfortable hotel with pool »

    We only stayed at this hotel one night, arriving by train and rolling our suitcases (do-able but a taxi might be a better choice). The room was quite large, with a very comfortable king-sized bed. We were delighted to discover that the hotel has an outdoor pool, although a little bemused at the 3 Euro charge for towels; as luck would have it, we had brought our own. The code-based wifi (a slip of paper with a long list of letters and numbers) is somewhat frustrating with the user having to re-enter the code before each session. The hotel is a 15 minute walk to the center of Aix, with some restaurants located a little closer for those not wishing to make the trek into town. The hotel does have its own restaurant, which did not look too busy for a Saturday night. The front desk clerk was most helpful in ordering a taxi for the next morning, even going so far as to obtain pricing information and various options for us. Although it does not have the same flavor as a quaint provençal hotel, the Best Western is a good choice for those seeking value, space and comfort.

    4
    « Good Quality at Reasonable Price »

    We had been travelling through Southern France and NW Italy and just needed a place to rest our head before the trek back up to Paris. Picked this place at random but it worked fine. Secure underground parking and check in was a breeze. Parts of the hotel seemed to be under renovation but our hall was fine. The room was huge and we actually got a real king bed which was nice after two weeks in small European beds. I suspect that the restaurant is usually better than it was that night as one of the waiters told us they were having staffing issues. This hotel isn't located at city centre but it is an easy walk.

    3
    « Needs to be updated »

    My husband and I stayed at this hotel this June. It was situated a little out of Aix-en-Provence but still quiet. Not suitable for people with walking problems if they needed to walk into Aix for an evening meal. The breakfast was excellent even though the breakfast room was a little crowded at times. The rooms were a little tired and could do with some updating. The staff were all very friendly and helpful.

    4
    « adequate at west of city »

    It was my 3rd stay at BW hotels in France. It was at western side of city of Aix-en-Provence - typical BestWestern. :) The room was adequate, a bit outdate in colors, painting and laminate carpet shows signs of usage. The bed was very good. One electrical outlet in the room had a bad contact, sometimes it does not working properly. Internet wifi connection was quite useful even with several dropouts and variable bandwidth - according to inet occupation (rush hours) - I can not complain. I will come back eventualy.

 

Getting to the hotel ...

All directions
·From: Motorway. Motorway A8 and A51 Exit Aix West/jas de bouffan and direction city center. The BEST WESTERN Hotel Le Galice is just ahead.