Best Western Plus Hotel La Joliette

Great hotel. Friendly staff. The quietest hotel I've stayed at in ages, with great A/C.

The staff was excellent; the breakfast was good as well with nice selection. We stayed for two nights only, in two different rooms. After the first night, we politely ask for a room change as the extractor fan didn't work in this very small, first room; with the bathroom right next to the bed, at the front of the hotel where the road can be busy. I am giving Best Western Plus La Joliette only one star because I and my wife were awoken at 2am by bed bug bites. I got it the worst, from the top of my head to my buttocks. I wrote to the hotel about this, a couple of days after we got back to the UK. They simply responded by saying that their hotel is very clean with no hygiene issues and we should have brought it to their attention while we were there. Well, we couldn't because we had to leave early that morning. I love France, but I won't be going back to this particular hotel, and besides all that, the neighbourhood was not the best.

I came here on a business trip to Marseille. The reception staff were very nice and allowed me to check in early which was kind. The room was comfortable and clean and the bed was nice. The shower is a wet room type but quite narrow so the water does everywhere. There was one can of drinking water in my room for two nights. There was no one to replace it. There is no bar in the evening, there is very few staff. Communal areas are dated with uncomfortable seats. I called down for an iron and had to go and collect it as no one to bring it up. The breakfast is ok, not great choice and bland. No welcome etc. If you are a solo traveller, I think it is safer by the Vieux Port as this area is dark at night. So it was ok but definately room for improvement.

When we arrived it was late. We got ready for bed. Our daughter had bugs in her bed. We all three slept in the other bed. The manager would not let us check out early. We decided to go into town (hotel is not in a great area). When we left, the safe wasn't working, so we declined cleaning. We arrived back and the wntire room smelled of urine. I went downstairs to once again to ask to be allowed to check out early- manager still refused. AVOID THIS HOTEL! I have NEVER posted a negative review but hope to save someone from the same experience.

We were a dubious about choosing this hotel in Marseille. There were some pleasant surprises, and a few things that didn't go as planned. The room we stayed in was smallish - but the bathroom was a good size, the bed comfortable, and the Aircon worked really well. Was good to have the Mini Bar fridge. we were both really looking forward to a swim in the hotel pool, and when we checked in were were told we would need to book a 'time slot' to use the pool. No problem, we booked a time slot thinking we would have the pool to ourselves. Not the case, two other couples were also using the pool at the same time - not in any way a problem, but not sure why we had to book a slot when it was clearly available to more than just one group at a time. Our room had a courtyard and a table and chairs outside - but i must say the lack of view of any kind - other than the backs of some pretty run down buildings and lots of litter was a bit crap. The hotel staff were nice, courteous and made us feel welcome. Location - was ok - we were only staying one night to break up our trip, so it was ok, however I'm not sure you would want to walk around by yourself after dark. So good - but not outstanding.

We stayed over recently for one night, receptionist was charming & polite. My room was lovely with comfy bed and pillows, walk in shower and separate toilet. My daughter's room had a little balcony although I didn't. Perfect hotel for a stopover in Marseille.

Everything was lovely at this hotel except we were there when the temps were upper 90's and the air conditioning in our duplex room couldn't keep the upper level cool. I'm sure the regular rooms were fine as the main level of our room was nice and cool. Beds were very comfortable and room felt adequate. The shower was flush with the bathroom floor so keep a towel down to catch the excess water. Front desk staff all spoke English which was helpful as my French is not great. We didn't make use of the amenities. Too much to do in the city!

This is a good 4 star hotel in the heart of Marseille. I like the rooms - nice, clean with medittereaneo design with personal touch, the breakfast also was good. The only thing I did not like and actually I dont understand and I travel really a lot, why this deposit of 400 EUR when you check in, for what? Please remove it from the hotel conditions.

Nice stay with a all pool in the basement. Blocked the ammount of money for the stay but choose to debit another amount for checkout. Had my money blocked for a few weeks. I see no reason as a cistomer to get double charged for a few weeks and the solution îs to call my bank... Not sure if to bother to stay at any Best Western.

Accommodation at the BW was average, very dated, the only plus were the friendly staff. Would I stay here again? No! I would rather try another hotel. Would I recommend this place to other, no, please try somewhere else in the same price range. There was nothing

A very comfortable hotel, well-located near old Marseille's waterfront, with bars and restaurants of all ranges nearby. Close to public transit but an easy walk from the train station if you don't have heavy bags. Helpful staff and a great buffet breakfast with eggs and bacon, in a light-filled basement room. Inviting indoor pool and exercise room Walkable to EuCEM and other Marseille museums.

Room 503 Couldn't sleep that night, because the window was badly isolated, going towards a noisy street. Tiny room, low quality , worn out furniture, bad quality cushions. Not what I would expect from a 4 star hotel. Bathroom ok, breakfast ok, without anything exceptional - 3 star level

Stayed here for one night. About a 15 minute walk from the train station where the airport bus drops you off. Walk to the hotel was a little grungy, but the area around the hotel felt safe and full of life. Room was small by North American standards, but a good size for Europe and with a very comfy queen bed. Close to lots of food options and the port. Hammam was out of service but loved the small pool.

Clean and very well run reception lady was a joy her English was brilliant Short walk to s a and shops Room decor very bright and fresh car park just 2 mins walk did not try any facilities but would imagine same high standard Would stay again

extremely small room. air conditioning not working properly. stayed 7 nights, late check out until 13:00 was not possible. quality of sleep not good due to soft and old bed. receptionist joye very friendly and helpful.

We found this BW met all of our needs well. Clean, conveniently-located, good parking situation, nice breakfast, excellent staff. Our only beef was that we couldn't take a shower without wetting down the rest of the bathroom.

Good locations; close parking facility; even in rooms to street view - calm (higher floors, of course; The rooms are really extremely small, but for 1-2 nights it is perhaps enough. In such a size of room is enough to have 1 chair and I can recommend to relocate the refrigerator and coffee/tea set (under the TV?). Breakfast was an average quality, but always the same ...

The locations is convenient and price-quality is ok but the rooms are so small that max 2-3 days stay is to recommend. However rooms have a refrigerator and coffee/tea set but go for a room on the upper floors to the street. We dropped the breakfast which appeared quite expensive

I prefer the location to staying in the Vieux Port. Restaurants near, easy to reach via metro. Can't say enough nice things about the staff, made us feel very welcome. I get a kick out of small rooms designed well but if small automatically turns you off, this likely isn't a good fit for you.

Despite all the various problems with a leaky bath in one room followed by a poor shower tray which caused a very wet floor in the next, the hotel was rather good. What made our stay memorable was, without any doubt, the very understanding and caring staff. They were all very good but Elizabeth was a star! I do pity the cleaners who needed to finish the mopping-up and cope with wet towels however.. To reiterate the smallish hotel punched above its weight but is more suitable for the younger generation or a business night stay.

We had a smooth and warm welcome at La Jolliette. This city centre hotel is a treasure and very central for the modern shopping centre and the port. The Cathedral is a short walk away and worth a visit. Upon arrival we were concerned by the parking arrangements. The hotel has an agreement with the local underground parking centre for 15 euros un till 10am the following day. However, we decided to use the machines directly outside the hotel as it is free after 7pm until 10am and this ended up costing us around 7 euros in total so worth doing. Our room was very nice and had everything you will need including an docking system to charge your phone. We had a welcme gift of lavender on the bed and champagne in the fridge which went down very well. The bed is super comfy, you will struggle to make it to breakfast on time, but make sure you do ! Because it is also a real treat. All home made pastries etc and very helpful staff. We found Billy on the late shift to be particularly helpful and friendly! We sent him on a wine mission which he completed with humour and success!! Thank you to all at this wonderful hotel!!

I knew the hotel was a 4 star hotel, although I was highly suspicious when I found out how small the lobby was. Despite the size, the hotel has wonderful facilities. It has everything one would expect from a 4 star hotel. A large comfortable bed and well equipped room. There was no noise from the room and it is very convenient to work to restaurants nearby and well connected to la panier and port. The only flaw of the room was that the shower was a bit small, and shower head could only face one direction - inevitably the bathroom was a bit flooded after we had shower. In addition, the people working at the hotel was super friendly. We had no problems checking in or out, and left our stuff at the hotel after we checked out. The price was reasonable and I would highly recommend this wonderful hotel.

Small, but very cosy room to enjoy privacy in a rather busy surroundings with the facilities thought out to the last detail - compliments to interior designers. Fresh and clean. Location close to Panier and to shopping centers at the same time. Car parking nearby.

This hotel is in a very busy neighbourhood - not that you would know this from your room. The windows are such good quality - they totally cut the noise to a whisper. The room itself was brilliantly decorated. The bathroom was so ultra modern. Cannot fault this place. The staff need an exceptional mention here. They really could not do more for you. They are a total credit to the hotel and will help with absolutely every aspect of your visit. They even narrowed down a restaurant choice for us and we are so glad they did. Initially we were hesitant at going to this place, but the lady at reception just immediately told us - go there - its amazing. She was right and it totally made our night! Enjoyed our stay and we would love to return to La Joliette.

Very clean. Very helpful and friendly staff. It is on a very busy road however you barely notice with the windows shut, you don't need them open as the air con is very efficient. Didn't eat breakfast in the hotel so can't comment on that.

Was just a overnight trip, staff was very nice and helpful. Room was a bit small but have to expect that due to it's not a stand alone building. Location was good for me, short walk to mall and waterfront.

We felt so welcome at this hotel, upon arriving in Marseille on an overnight flight. Customer service was outstanding. Our room was small but comfortable , and quiet. We were able to walk to the Vieux Port, and have dinner at a restaurant suggested by the hotel staff. Highly recommended place to stay !

We enjoyed our 2 night stay here. Our room was tastefully decorated and clean. The bed was very comfortable. The hotel is in a good location and takes about 15min to walk to the city centre. Staff were friendly and polite.

I spent one night at the Best Western La Joliette. The girl at the reception was very friendly and polite. Good rooms where to sleep in a very good way. The breakfast was OK and the parking next to it very comfortable.

I was most certainly impressed by the excellent customer service, especially the helpful and friendly reception staff who went out of their way to make this a good stay. The breakfast was really tasty, and there was a variety to choose from. The hotel is in a good location, and a 10-15 walk from the city centre and Viex Port, The overall decor is well within date, and very neat. The wifi was good. The rooms and bathrooms are clean, and the bed was comfy. The BEST Western La Joliette is well worth its 4 star rating. I thoroughly enjoyed my stay there, and will definitely stay here again, and recommend it to anyone planning a visit to the lovely Marseille. The sweets at the front desk are yum. Kept grabbing a handful each time passed the front desk. Adeline

Stayed for 2 nights but their wifi is pathetic and when I complained at reception I was told that they had a good reception on their iPhones, therefore it should be good in the rooms. The wifi goes on for about 5 mins and then off for a long time. I couldn't connect with this type of service. For such a big hotel chain this is not acceptable

Best western La Joliette is a charming and lovely little hotel. The central location makes this hotel a good choice. Just a 10-15 minute walk to the centre of Marseilles old port, Vieux Port. The rooms were very nice and bright. They keep them in pristine conditions all the time, both concerning maintenance and cleaning. The staff was very friendly and attentive in every possible way. English speaking employees staff the receptions desk. Traveling around Europe, the breakfast is often a dreary experience, but at Best western La Joliette the breakfast is a treat. It`s not lavish but sufficient and good. Highly recommended hotel!

Best western La joliette is by all means a well planned centrally located hotel . Rooms were average in size and everything was in order , it had everything to suffice a 4 star category . The toilet was spacious and modern . It had a fitness room & sauna with free entry?? If you're lucky enough to get the street facing all the more better. Friendly staff & very chocolate friendly front office . I meant they offer free chocolates 24*7 at the front desk??

I stayed at this particular hotel in late April 2016 on a trip through France. I arrived at the Gare de Marseille Saint-Charles and walked 20 minutes down hill to the hotel. The streets between the hotel and train station are currently being worked on so I would instead suggest taking the Metro (Line #2/Red, direction; Bougainville) to the Joliette station and then walking 2 blocks to the hotel. The trams and bus work on the honor system and assume you've purchased the correct ticket or pass. I purchased the 24 hour pass for 5.20 Euros and then took the bus, streetcars and subways all over town but was never asked to show it. This is a very small hotel (5 floors with 6 rooms per floor) near the water and cruise ship terminals. There are no other hotels or restaurants in the immediate area only a Carrefor City and SPAR (small convenience stores) around the corner and an Office Depot across the street. The small room included a safe large enough for a computer or tablet, refrigerator with overpriced sodas and candy, tea kettle and a TV with, in English; BBC, CNBC and EuroSport. The bed, in my opinion, was very comfortable with a nice firm pillow. Breakfast was available for 14 Euros from 7:00 am - 10:30 am that I didn't try so I can't comment on the quality. In the bathroom there was hair & body gel, cleansing hand gel, hair dryer, towel warmer, magnifying mirror, full-length mirror and a very small shower with no door so every morning water completely covered the shower mat and floor. There was a sauna and fitness room in the basement available 24 hours a day. In the lobby was an Internet PC for checking e-mails and printing out boarding passes or Wifi was available if you brought your own computer. There is a City Tax of 2.25 Euros per room per night payable when departing even if, like me, you paid for the room in advance. This is a very quiet, small, comfortable hotel with friendly employees located in an area with few alternatives. The train station and tourist sites are within walking distance and public transit is close and easy to understand. If out after dark I would definitely recommend taking a taxi or the subway back to the hotel. If returning to Marseille I would probably choose a different hotel but this hotel was perfectly acceptable for a short stay.

Was here just for a night after a cruise. It's a nice clean hotel. However it's rated a 4 star and our room was extremely compact for a twin room, would be fine for a single but not really suitable for 2 person. I don't feel like it's a 4 star hotel but if you get a good price it's fine. Staff lovely and it's sootless.

We stayed here for four nights and found it to be an ideal hotel for a stay in Marseille. The location is just a few hundred metres from Joliette Metro station, and it is also handy for bus and tram stops so you are perfectly located to take advantage of Marseille's excellent public transport system. By foot you are also close to the excellent shopping centres of Les Terrace du Ports and Les Docks Village. You are also only a short walk away from the Cathedral, Le Panier district. You are also near the museums down by Fort St Jean and the Vieux Port is an easy 20 minute stroll from the hotel. The staff at the hotel are friendly and helpful (particularly the charming Elizabeth) and we were made to feel most welcome. Our room was well furnished and very comfortable and the only possible downside was that it was rather small. We could have upgraded to a larger room for 10 Euros per night but as we knew that we would be spending most of our time outside the hotel we didn't bother upgrading. As with all hotels in France, breakfast can seem a tad expensive and there are certainly lots of cheaper options in the countless nearby cafes. We had breakfast in the hotel on one morning and found it to be pretty good. In addition to the normal fruits, yoghurt, bread, cold meats, cheeses etc there was also some hot food on offer (bacon and scrambled egg) which I consider a bonus in French hotels. Wifi was free and very good. We didn't have a car but understand that the hotel gets cheaper rates at the multi story car park in the adjacent street. I have used this car park before and it was fine - and big enough to take a Landrover Discovery. And for anyone who likes to partake of a quiet beer in an ordinary cafe - I can highly recommend Le Cafe Major at the end of the street.

Easy to find when walking from the Terraces Du port shops, just off the square. I Arrived very late & was welcomed warmly by the Male night receptionist, I was signed in quickly & was able to get a cold drink straight away. The room was lovely, clean & well laid out.... Minibar + Coffee & tea facilities with free biscuits, IPod connection & a powerful shower with enough room to dance lol. I was welcomed at breakfast in the small eating area & I really enjoyed the simple buffet fare on offer, I was wished a pleasant day when departing... so overall a great stay & I would be happy to recommend & revisit when passing. Many thanks for a nice stay.

perfect for venturing around marseille, ideal location in the heart of most things. i found the area quite safe, me and my partner were out from the morning till late at night. Service in the hotel was great, staff were friendly and accomodating.

The hotel is located 15min walking from old town. Easy to walk and go around. The room was very small but for only sleeping it's perfect. If you are a person for staying in room it's not recommended. Overall very good stay. We never dried the BF, because few meters walking offside you easily can find some awesome BF shops. Very friendly and helpful reception.

Just had a short four night stay and this hotel was brilliant. The team in reception were so helpful and helped us with all our requests. The location is great as it is a short bus ride to the Old Centre and a Metro a short walk, we had a Marseille card so no problem, The rooms have a modern look and most things are available, but are not massive in size. The WIFI is great and got a lot of use, but only French power sockets in the rooms. Breakfast was extra but was good value and had everything that you wanted..... If you want to eat out there are MANY places near the hotel. This was a great stay and I would recommend this hotel to others... We came on Eurostar and it was a great break

the staff are friendly and helpful. The rooms are clean and modern. The location is quiet, but just on the edge of Le Panier, a vibrant area. I stayed twice in my week in Provence because the experience was so good. WiFi was good.

The front reception staff were very friendly and helpful. The room is very clean but quite small. We didn't mind because it's France. The bathroom was nice and clean. The hotel is centrally located and very close to the metro and the old town. The city is so dirty, garbage everywhere and many places in the old port smelled of urine. We will not return or recommend Marseille as a vacation spot.

We got this as part of a Secret Hotels deal and I'm glad that we did. The room, while comfortable, was very small. There was hardly any room around the edge of the bed. The bathroom was clean, but the shower screen didn't prevent the floor getting wet. On the plus side, our friends and I had adjoining rooms that could be separated from the rest of the corridor and turned into a suite. The hotel presents well and the staff were professional, but it was I wouldn't want to pay full price or stay for more than a day or two.

We were able to walk down to the Port and to many of the other sites, restaurants and shopping that we were interested in experiencing. The staff was helpful in giving directions and recommendations on shopping and dining locations.

Friendly and welcoming staff at reception that ensure you are comfortable with breakfast times, your room information etc. Luxurious room with treats on bed on arrival and well furnished, although size of room not so luxurious but fine if only staying for a short period. Option to use the gym and sauna and roughly a 15 minute stroll to the pier!

I enjoyed my journey in Marseilles, and I'm happy I stayed in BW hotel La Joliette. Great spots are in a walking distance. Same for biz (shipping lines offices are within 10 walk from the hotel and there is a car park available for 20€ each 24 h).

We have been working in Marseille for the past 6 months, each time I visit this is my first choice of hotel and I am always gutted if the hotel is fully booked. Cracking hotel with excellent staff always on hand to help. The hotel has a friendly atmosphere and I always recommend our clients on staying here. Hotel is spotless, rooms spacious and a warm friendly welcome awaits you.