GLo Hotel Best Western Kanata Ottawa West, Ottawa

Had a great time at this hotel that I want to go back and stay there and forget about the surrounding area and it was in a prime location for shopping and restaurants and would recommend this hotel to anyone

glokanata, Manager at GLo Best Western Kanata Ottawa West, responded to this review
Dear Guest, Thank you for staying with us at GLo and sharing your GLo-ing review. It has been our pleasure to host your stay and we look forward to seeing you again soon! Sincerely, Your friends at GLo.

I really enjoy staying at this property. The entire team is extremely accommodating and friendly. I like the fresh look of the rooms and appreciate the non carpeted floors! The gym is sufficient and everything is very clean. I am always comfortable when I stay here.

GLoKanata R, General Manager at GLo Best Western Kanata Ottawa West, responded to this review
Dear Guest, Thank you for staying with us at GLo Kanata and sharing with us your GLo-ing review. We are glad that you enjoyed the Gym and your entire stay, If we can be of further assistance, please let us know. We look forward to seeing you again soon! Sincerely, Your friends at GLo.

The rooms were fun, clean and very comfortable. The staff was very accommodating. I will definitely stay here again. We did not stay very long, but it was a great stay. The rooms were big and the bed was extremely comfortable.

Hotel and room was WAY too hot. Worst sleep ever. I'd suggest giving your guests the ability to use their room air conditioning if they want to. 26 degrees is NOT room temperature or a comfortable way to sleep.

Clean , friendly, different. GLo Best Western surprised us. Update new and enjoyable. Breakfast was good! Would come and stay again! Close to great restaurant and shopping and easy to get too.Thank you GLo Best Western!

Excellent hotel, everything great except fourth floor next to highway made for lots of noise. Not sure what could be done. Maybe noise cancellors. Next time will request opposite side so we can get some sleep

New hotel with beautiful modern decor and very clean, comfortable rooms. Breakfast was pretty avarage, but it was fine. Overall a nice experience. We were in Ottawa for a concert at Canadian Tire Centre and chose this hotel because it is so close and convenient (8min to concert, 20min to downtown). Unfortunately, there are not many parking spots. There was 1 available when we checked in around 4:30pm and we almost didn't get one when we got back at 11pm. I accidentally parked in a handicap spot (I didn't know. It was covered in snow and there is no sign in front). I'm not sure where you're expected to park otherwise. The street is very narrow and I wouldn't have been comfortable with street parking overnight. Overall, it was a fine stay for 1 night, but take parking into consideration if you plan on getting back to the hotel late at night.

Neat funky decor. Clean. Comfy bed and pillows. Nice breakfast selection. Good coffee. Liked the soap and shampoo dispensers in the shower. Love this ecological way of being convenient. It was my 9yo grand daughter's first hôtel experience, the young looking setting made an impression on her.

A great hotel. Perfectly located for events at the Canadian Tire Centre, and just a short drive to downtown. The room was clean, well decorated and the staff were very friendly. Will certainly be coming back.

Everything we want in a hotel room. Spacious, bright, clean and competitively priced. The suite is ideal for a traveling family of four. My wife and I have our privacy with a comfortable king bed and the kids had a sectioned off area with a pull out bed. An added bonus is a small kitchenette area with was perfect for the kids who seem to eat non-stop. Check it out... you won't be disappointed

We found the Hotel Atmosphere very refreshing. Rooms are clean with a bright fun decor. Hotel team members were very welcoming and extremely helpful. We had missed the breakfast by a few minutes. The team offered to cook us a fresh breakfast. this was greatly appreciated. The location is perfect for a concert at the CT center and also close to tons of restaurants.

Staff was excellent. Very helpful, kind and accommodating. Hotel is very clean. Beds are very nice and comfortable. Hotel is right in between the highway and a residential neighbourhood. Rooms on the highway side are a bit noisy but the residential side is very quiet. Slept great. I would definitely stay here again every time on business.

My husband and were in Kanata for a concert for one night. Here's what we thought about our stay. Hotel/Location: The location was easy to access from the highway and very convenient as our concert was at the Canadian Tire Centre. The hotel has free parking and WiFi. The front desk staff was pleasant but rarely at the front desk. Perhaps a little bell would be useful to alert front desk staff when a guest needs assistance as we often waited around and had to call out for someone. Room: The room was clean and modern with a funky design. The beds have new standard duvet covers and super soft pillow (not my personal preference, but standard in most hotels). The bathroom was also modern and clean. They provide shampoo, conditioner and body wash in the shower. They weren't amazing quality, but certainly convenient. Our King room was facing the highway, as are ALL of the king rooms. This was bothersome, as the sound of tractor trailers roaring by all night is not exactly conducive to a great night sleep. If you want the "quieter" side you have to (upgrade??) to a room with 2 Queen beds. Breakfast: The breakfast was decent. They had hot and cold options. When arrived for breakfast around 8:30am all of the tables were dirty including the centre island that had pizza sauce on it from a team that had pizza the night before. Overall: We paid about $160 including tax for our room that included breakfast. For the price it was a decent stay. I think with a few tweaks to little details it could be great!

Fantastic hotel, located in partially residential area, easy to get to off the 417. Hotel lobby, elevator area and rooms all have tons of natural light. Very relaxing feel all around. Staff were excellent, very pleasant and helpful. Attention to detail is evident. The entire hotel feels very open, airy and relaxed with well appointed rooms. The rooms are a good size and as mentioned have tons of natural light and for those who prefer more privacy or just like to sleep in the dark (like me), there are blackout shades in the rooms as well. Showers and bathrooms were clean, spacious and well appointed. Parking lot even has a pair of Electric Vehicle charging stations. Gym is a perfect size with the essential equipment for an "away workout". Very pleased with my experience and would recommend to anyone considering a stay.

The hotel has only been open a few months and everything is clean and new. It is within a suburban neighbourhood so I felt very safe and comfortable in the area and had no qualms parking my car in the lot. The check in staff provided me with a room on the side of the hotel away from the busy highway to ensure a good night sleep and that was exactly what I got. I found the beds to be very comfortable with lots of pillows options. The room was an ample size with two seating areas plus a workspace. The bathroom was also spacious with a large walk in shower. There was a breakfast served (included) in the morning with breads, assorted cereals, waffles, juice, yogurt, eggs, home fries, potatoes and fresh fruit. The cost of the hotel is a little higher than I feel is appropriate, but overall, it is a lovely place.

GLoKanata R, General Manager at GLo Best Western Kanata Ottawa West, responded to this review
Dear Jo-Anne, Thank you for staying at GLo Kanata and sharing with us your feedback regarding your recent stay at our property. We are glad to learn that you liked our Gel Top Signature Mattress and breakfast options. The comfort and safety of our Guests is a priority in providing a superior experience for you and other Guests in the future. It was our pleasure to host your stay and we look forward to seeing you again soon! We wish you a GLo-ing rest of the week. Sincerely, Your friends at GLo

We stayed here three nights without any problems. Staff were great and friendly. Hotel is new. Clean and fresh smelling. Great restaurant down the street with the best food in town, friendly servers! Overall was a great experience.

Trek50700107651, General Manager at GLo Best Western Kanata Ottawa West, responded to this review
Dear John, Thank you for staying at GLo Kanata and giving us a GLo-ing review. It was our pleasure to host your stay and we look forward to seeing you again soon! Sincerely, Your friends at GLo.

New Hotel just opened at the end of 2018. The hotel is clean and the rooms are modern with comfortable bedding and pillows. You get a good night sleep. Had a bit of trouble at check in with not being upgraded or being allowed a late check out with my Diamond Select status. Not sure the person at the desk knew what it was. It never got taken care of but I received a nice letter from the manager apologizing after my stay. Breakfast area is large and has a work station of 3 computers. Food is ok. The service was pleasant, halls are a bit Apocalyptic but are very clean and well kept. 4th floor is an executive floor with a key card needed to get up to it. Never made it up there and wasnt upgraded so I am not sure what the rooms were like compared to the other 3 floors. Rooms are very clean, new, and modern. Showers have dispensers in them. Ours were empty and when we called down, they told us to come get them. So we did, problem is we didn't know how to install them and didn't want to risk breaking the new dispensers. Lots of parking and close to the Arena we were playing at.

Trek50700107651, General Manager at GLo Best Western Kanata Ottawa West, responded to this review
Dear Michael, Dear Michael, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I have looked into your feedback and further training will be provided to our Guest Service Agents. As a Diamond Select Member, we very much appreciate your loyalty and this oversight on our part is not acceptable. I am truly sorry for not recognizing your Diamond Select Status and I will personally provide follow up training to all our Guest Service Agents. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 343 417 4561. Sincerely, Your friends at GLo

I believe to qualify as a boutique hotel there needs to be a few special things in evidence. Granted the hotel is brand new and beautifully decorated but otherwise there is nothing of substance to elevate this hotel to above average. The breakfast on offer is acceptable but not amazing such as margarine (no butter), no peanut butter, no hot chocolate, no fresh fruit except small oranges and apples. The yoghurt provided is plain. No bacon, fake orange juice, and not even real milk for coffee and tea. They can and should do better if they are going to call themselves a boutique hotel.

Trek50700107651, General Manager at GLo Best Western Kanata Ottawa West, responded to this review
Dear Elaine, Thank you for staying at GLo and sharing with us your feedback. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. We will take your suggestions into consideration as we build our breakfast menu selection and hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 343 417 4561. Sincerely, Your friends at GLo.