GLo Hotel Best Western Kanata Ottawa West, Ottawa

We stayed here three nights without any problems. Staff were great and friendly. Hotel is new. Clean and fresh smelling. Great restaurant down the street with the best food in town, friendly servers! Overall was a great experience.

Trek50700107651, General Manager at GLo Best Western Kanata Ottawa West, responded to this review
Dear John, Thank you for staying at GLo Kanata and giving us a GLo-ing review. It was our pleasure to host your stay and we look forward to seeing you again soon! Sincerely, Your friends at GLo.

New Hotel just opened at the end of 2018. The hotel is clean and the rooms are modern with comfortable bedding and pillows. You get a good night sleep. Had a bit of trouble at check in with not being upgraded or being allowed a late check out with my Diamond Select status. Not sure the person at the desk knew what it was. It never got taken care of but I received a nice letter from the manager apologizing after my stay. Breakfast area is large and has a work station of 3 computers. Food is ok. The service was pleasant, halls are a bit Apocalyptic but are very clean and well kept. 4th floor is an executive floor with a key card needed to get up to it. Never made it up there and wasnt upgraded so I am not sure what the rooms were like compared to the other 3 floors. Rooms are very clean, new, and modern. Showers have dispensers in them. Ours were empty and when we called down, they told us to come get them. So we did, problem is we didn't know how to install them and didn't want to risk breaking the new dispensers. Lots of parking and close to the Arena we were playing at.

Trek50700107651, General Manager at GLo Best Western Kanata Ottawa West, responded to this review
Dear Michael, Dear Michael, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I have looked into your feedback and further training will be provided to our Guest Service Agents. As a Diamond Select Member, we very much appreciate your loyalty and this oversight on our part is not acceptable. I am truly sorry for not recognizing your Diamond Select Status and I will personally provide follow up training to all our Guest Service Agents. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 343 417 4561. Sincerely, Your friends at GLo

I believe to qualify as a boutique hotel there needs to be a few special things in evidence. Granted the hotel is brand new and beautifully decorated but otherwise there is nothing of substance to elevate this hotel to above average. The breakfast on offer is acceptable but not amazing such as margarine (no butter), no peanut butter, no hot chocolate, no fresh fruit except small oranges and apples. The yoghurt provided is plain. No bacon, fake orange juice, and not even real milk for coffee and tea. They can and should do better if they are going to call themselves a boutique hotel.

Trek50700107651, General Manager at GLo Best Western Kanata Ottawa West, responded to this review
Dear Elaine, Thank you for staying at GLo and sharing with us your feedback. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. We will take your suggestions into consideration as we build our breakfast menu selection and hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 343 417 4561. Sincerely, Your friends at GLo.