GLō Best Western Kanata Ottawa West

This hotel is clean from the lobby to the room. The bed and bed linens were so fresh and cozy. I had a wonderful sleep. Plenty of towels and face clothes for just 2 of us. And all for a reasonable price! We enjoyed our stay and would stay again with Glo.

I reserved a single king size bed room that was both clean and well maintained. The bathroom had a very generous size, and the bed provided a comfortable night's sleep. While the breakfast may not have been exceptional, it was decent enough to start the day.

Room were clean spacious and comfortable. Staff weee courteous and professional. I would stay again. Oh. He breakfast was amazing. Don't put minimum characters to rate as this will be a deterrent for future ratings. I pretty much stated everything and it was a positive stay at the hotel. Would go back in a jiffy.

The room was beautiful, and the staff was extremely friendly and accommodating. The bed was so comfortable, best sleep I've had in a while. Wifi was stable enough to stream sports and gaming. Breakfast was fresh, and great selection too. I will definitely stay again.

Upon arrival (Jan 10, 2024), we were met by a staff member at the front desk. This staff member seemed a bit short, and kind of as if we were an inconvenience. Didn't think too much of it, everyone has bad days, and everyone has different personalities, but my wife and I both noticed and commented to eachother upon settling into our room. The room itself was clean and satisfactory. The following morning Jan 11, 2024), we made our way to the lobby for breakfast at approximately 8:00am. It was pretty much what you would expect for a continental breakfast, but the breakfast sausages resembled microwaved hotdogs (both taste and smell). Not a big deal, the breakfast was included, so can't really complain. Upon finishing breakfast, at approximately 8:30am, we headed back up to our room to enjoy the last couple hours before checkout (at 11:00am), however, our door would not open. Neither key card would work, so I took the keys back down to the front desk to inform the hotel staff. This time, the front desk was attended by a much happier, more friendly staff member (Evan), who kindly activated two new keys for us. I took the elevator back up to our room where my wife was patiently waiting in the hall. Unfortunately, the newly activated keys still did not work, and the door still wouldn't open. Back down to the front desk, where Evan was shocked to see me again. Evan brought the hotel master key with him and followed me back to our room to see if he could gain access for us. Still no luck. At this point, Evan was very apologetic and went back to the front desk to contact his manager and the hotel maintenance staff. When Evan returned, he indicated the manager was on his way, but gave him a trick to try to see if he could open the door. Still no luck. Evan indicated the manager would be a little while as he was coming from across town, but we were welcome to wait in the lobby. As we were on the third floor, and Evan had to make multiple trips up/down the stairs to contact his manager, this ordeal took about 30 minutes, before we were told to wait in the lobby. My wife and I sat for another hour in the hotel lobby, patiently waiting for the manager to arrive to let us back into our room. Once the manager gained access to our room, we were told we could return. When we got to our room on the third floor, the manager was standing in the doorway, and indicated the battery in the door lock had died, causing the issue of us being locked out. He apologized and left. At this point it was almost 10:30am, so we had to quickly pack up our belongings and make our way back to the lobby to check out. We checked out shortly before 11:00am, and asked Evan what kind of compensation we would receive for the 2 hour major inconvenience of being locked out of our room. Evan went into the office behind the front desk for a minute, and returned indicating the manager wasn't at his desk, but he could take our name and number, and have the manager give us a call. We did this, and then left the hotel, awaiting a call. One week later (Jan 17, 2024), I had not yet received a call from the hotel manager, so I called the hotel and asked to speak with the manager. Evan happened to answer the phone, and indicated the manager was not in, but he could take my name and number and get the manager to call when he arrived later. Evan remembered my wife and I from the previous week, and indicated he could also put me through to the manager's voice-mail so l could leave a message myself as well. Evan took my name and number, and I also left a voice mail for the manager with my name, number, and reason for calling. Another week later (Jan 26, 2024 and counting), and I still have not received a call from the hotel manager. This is not the quality of service I expect from a Best Western hotel, especially as a Diamond Select Member. To be clear, Evan was helpful and did everything in his power to try to help us (even with it being only his second week employed at the hotel). Management, however, is seemingly ignoring the issue altogether.

Loved the atmosphere of the hotel, loved the way that the room I stayed in was set up. The staff working was very friendly and helpful with any questions that I had. This was my first time staying at this hotel, and I had a very good impression of it

Great staff and comfortable beds. Clean rooms and family friendly. Would definitely recommend this hotel to anyone. Close to shopping, arenas and lots of restaurants. Staff were friendly and very helpful. Great breakfast each morning.

The hotel was clean and cozy and staff were kind, caring and responsive :) we enjoyed our stay, though it was a bit pricier than we would have liked … but those are the times! The breakfast had many carb filled options, would hav been nice to see some fresher, healthier choices as well. The room was redressed daily, staff was in top of cleaning all areas of the hotel, nonissues with parking, quiet location, great choice!

Stayed here several times but, in the last year, someone in their wisdom decided to redo the parking lot so there are now 8 plug in spots for e-cars directly in front of the entrance and Handicapped parking is now moved to the back/side of the hotel. Should this not be the other way around?? As a handicapped person, I find this quite disappointing. Maybe it's a Government edict, who knows?

The staff was very friendly and and greeted us courteously. The rooms were very clean and beds were very comfortable. If the need arises in Ottawa, we would definitely stay at this location and we highly recommend this hotel.

I travelled to Ottawa for a work trip and stayed with my wife for two nights. The room was very clean and everything worked. The hotel is very close to the freeway so our room on the freeway side of the the hotel was very noisy all night. The breakfast was very basic and not what we normally experience at a Best western hotel. This was our first trip to Ottawa so we expected the front desk employee to be a little more helpfull but he seemed anoyed that we were asking questions.

I DO NOT recommend staying here.. this is our first and very last time. They do not have enough parking for their paying patrons, so we were told to park it on the street, I explained we have a really big truck so street parking doesn't work because our truck sticks out into the lane, so we were told to park at the strip mall( which is out of our way.) I asked to grab our stuff and just get refunded, was told no sorry can't do that! So I asked what shall I do then,his answer, I don't know but I called the manager and they said they aren't refunding you.... so I booked a hotel with parking, you can't give me parking but now it's my problem... thanks #bestwesternhotel

Clean and quiet hotel, only a few minutes away by car from the Canadian Tire Centre. Although located next to the highway, my room was on the residential side, so I got a good night sleep. Breakfast bar was full. Real dishes and ustensiles would've been nice, but other than, everything was fine!

Nice quiet little spot that has a very good continental breakfast! Need a quick pit stop to make sure that your travels keep going smoothly? Stop in here as their beds are just what you need! Great stop.

Overall experience was good. The room was quiet and spacious. The table inside the room was good enough to attend my business activities. I'd suggest to add more items to the breakfast menu and provide refill to the juice jars until the end of the breakfast time.

The receptionists were polite and friendly. Excellent breakfast and clean environment. Not a noisy place. Location was serene. I will come back anytime I am in Ottawa. The room attendants were very orderly

Hotel us very fine, but watch all your transactions. They took me 350$ on"deposit" and never refund me. If you want a clean hotel it is clean, but you might have a surprise in tour Banks account. 1 Night = 638$

Great hotel with very nice staff polite and helpful to resolve any issue. Safe location In Kanata so drive into city. Very close to 417 and stores and coffee. Breakfast good with variety No pool Free parking

We had to book a last minute stay for a Hockey tournament. The hotel modern, clean, wonderful breakfast too. The staff went above and beyond to help us out with an issue we had not related to the Hotel. Excellent all around!

Beautiful hotel. We booked this 6 hours before we arrived, knowing nothing about it and we were not disappointed. Great location, quiet and spotless. Rooms are spacious. I would stay at this hotel again.

I have stayed here multiple times and have an amazing experience every time. Booking reservations is a breeze and the front desk staff have been nothing but friendly. I will be returning for future business trips.

This hotel still has the WOW factor when you walk in. It has a beautiful modern and clean look. Rooms are spacious and very clean. Staff is very courteous and attentive. Breakfast was very good and had choices of hot and cold items.

Bed is comfortable but it is noisy being right on the highway! Just a very basic shower with no tub. The free breakfast is basic at best with only 2 hot items. No pool and site cafe or restaurant so there is not a lot to do at the hotel. Rooms are very small but very clean. Close to the Designer discount mall which was great!

As you walk into the hotel, you are met with all sorts of shapes and colours. Then the music that they are playing in the lobby and hallway make you want to dance. The rooms are spacious and there is a lot of lighting options available. The bed was so comfy! There were 6 pillows on the bed which made it enticing to jump right into.

The front desk service was the best ever for me. A young lady on duty went out of her way to help me. I was running late for a memorial service. She kindly helped me with Google maps to the church. This was because my cell phone battery was completely out of juice. She got me registered for my room in a professional and timely manner. Thanks to her help I found the church in Ottawa. Her kindness and generosity were welcomed.

The hotel, staff and amenities are great here. Only issue is the location. The hotel faces a major highway and is very close to it. Very noisy at night if you are on that side of the highway. I suggest you request a room that is opposite the highway side and bring ear plugs just in case!!!

Very clean and new. Very modern furniture. Loved the big chairs outside the elevators. Would recommend. Price very compatible with other hotels in the area. Would stay there again and recommend to others

Definitely a step up from your typical 3 star hotel type facilities (i.e. Comfort Inn, Best Western, Holiday Inn Express etc.). Very modern and trendy facility that checks all the right boxes (i.e. comfortable guest rooms, cleanliness, modern lobby and common areas, wifi, guest parking etc.). Complimentary breakfast needs some work though as many items were not available or were not replenished in a timely fashion. Would definitely stay here again!

Good location, very comfy and clean. Breakfast needs improvement but overall had a good experience. The place is a short drive from Parliament Hill, good value for money. Will probably keep this as a top choice when visiting again.

As always, Best Western is my go to place to stay. Friendly staff made sure or two day experience was great. The Hotel was close to family and city. Just minutes from downtown museums or office. Only 15 minutes to the Defennbunker Bunker Museum. So many things to do that are close. Of course the Thanksgiving Dinner at my sisters was the best attraction. Thanks for a great sleep. Will see you again.

We've stayed at this hotel maybe 4 or 5 times and it remains our favourite. Location, staff, rooms etc cannot be beat. We particularly like the wide entrance into the rooms as we can bring the luggage cart all the way in.

I travel for work very often and have always been a BW or HI customer and very satisfied. I always make sure the staff are complimented to their manager. I have gone so far as to call BW corporate to relay my appreciation for their staff and hotel. I am truly not one to make a scene or be vocal about complaints. That said, I think this information is important should anyone be planning to stay here. I am shocked this hotel is allowed to be part of the BW chain, given their bizarre policies. Upon arrival, following a long 6 hour drive where all I wanted was food and a quiet room, I noticed that this hotel faces the freeway. I politely asked that, if the hotel was not too full or busy, if my room can be on the quiet side away from the freeway. I was curtly informed that the staff left on duty have no authorization to make ANY room change for ANY reason. Upon my request (it wasn't offered), the desk clerk attempted to contact the “manager on call” to get this authorization. The poor kid was the only staff on the premises at 8 pm. Apparently there was no response to calls and texts during our 40 minute interaction. Not only this, but they force you to pay all fees up front ( I do not see this noted on the website and this was confirmed when I asked the desk clerk). And I don't mean just the normal room hold but both the room hold at 150.00 and the full payment of the room! I actually called BW 1-877 customer service and they reassured me I must have misheard the desk clerk on both the room change and payment policy. NOPE! And when I went to pay, the clerk refused to allow me to use my debit, insisting that the staff are trained to only allow payment by credit card. For the bizarre financial practice alone, I do not recommend this hotel! Just got to my room to sit in the lumpy mattress to overlook a noisy freeway. After 6 hours in the car I don't even feel like eating! BW should definitely be looking into this. The only thing they have going for them is that the room is clean, and the poor kid at the desk, whose hands were tied at no fault of his own, still handled himself like a champ! Sad to see this hotel's management putting their young employees in such a predicament!

We found the hotel to be modern and very clean. The staff was outstanding. The room did not have a tub however the shower was huge and very comfortable to use. If you are looking for a great hotel in Ottawa, this hotel should be on your booking agenda.

Will be travelling to Ottawa more this year, will 100% be back. Great rooms, service and value from Best Western - GLO. Easy in and out to Downtown Ottawa. Lots to do in the area as well, many shops, restaurants and things to do.

Beautiful new hotel with welcoming staff. Breakfast was very good with lots of choice. Bed was very comfortable. Location is in a residential area and a very good restaurant is nearby. Parking is included .

Hi Salima, it's J, and this is the 5 star review I told you that you deserved! I'm in Ottawa a lot on Government business and GLO will be my new home away from home!!! The location is superb, just off Hwy 417, and only 4 kms away from The Canadian Tire Centre for entertainment events, and just minutes to the downtown Ottawa. The Hotel is absolutely immaculate and still looks brand new. Free Parking and Free Hot Breakfast are nice perks too! I stayed in 416 on the Residential Side and the new Queen bed and many pillows afforded me a comfortable, quiet, and restful sleep. The entire hotel crew were great, Jim checked me in and was friendly. Salima was amazing, professional, and personable in answering any questions and ensuring a pleasant stay. Thanks again Salima! I can't wait for my next stay with Glo !

The check in was great and the room even better! Very clean and convenient if you are doing anything in the west end of the city. The modern décor was a nice change from the usual hotel room furniture.

Bad sleep no AC to hot in room told reception had no AC and wanted credit for room and didn't say anything and didn't get anything so not happy not sure what else u want me to say so would love a free stay at a best western or a credit back on my card thanks shawn

This hotel was very nice. Good location and easy access to everything. Very friendly staff. Was happy with the room, very clean. Disappointed they did not come clean the room after one night, pick up garbage and replace dirty towels. Breakfast was as expected, not much more than that.

Everything was great - extra secure, you needed your room card to use the elevator. The only thing we didn't like too much was the barn door on the bathroom. Wouldn't stay closed, even with the latch it stayed open slightly. No privacy.

We had a wonderful time GLo Best Western. Room was great and having breakfast included was perfect. We had a late check-in and the staff were wonderful. We would certainly recommend this hotel for your travel needs.

Previous stay at another hotel in Ottawa paled in comparison to this property and at half the cost. Exceptional value and a super clean hotel, The extras were a nice touch and the facilities were more than what I expected. Pleasantly surprised at the layout and the upscale decor. The rooms were spacious and certainly being a newer property didn't hurt! BRAVO!!

Large rooms, clean and new. Great staff, easy to make reservations. Quiet at night. No bathtub, but a lovely large shower and high quality soaps and shampoo. Fluffy towels. Great linens on the bed. Super comfy beds. Good location, close to the outlet mall and a few good restaurants. I reserved last minute, and found it a little expensive. $200/night including tax. I'd probably stay there again, but might look elsewhere for a better deal, time permitting.

Incredible rooms. Very helpful and kind staff. Very comfortable beds, best sleep we have ever had in a hotel. If you want a great night at a fancy hotel for affordable value, this is the place to go. We cant wait to go back!

Loved the room and decor, very clean and so modern. Bathroom a good size. Had to wait about 10 min to check in , no one at the desk. Breakfast okay, nice to get something fast and get on the road. The background noise unit was good to use. The double blinds did decrease the sound of highway noise. Loved the lighting and barn door into the bathroom. Would stay there again for sure.

Spotless, modern comfy room. Breakfast included and water and coffee all day. Close to a restaurant and hwy. 10 mins from downtown Ottawa Only negative was only one staff member to take care of breakfast and checkout. He was apologetic and efficient

Last minute trip for 2 mini getaway. Off the 417 and shopping outlets at Terry Fox and Palladium....and the Cdn Tire as we woke up to a flat tire next day. Our room with king size bed was excellent both mattress and pillows. We turned the a/c down which was a nice 'white noise' to sleep with. Would recommend.

This appears to be a newer hotel in that it had two charging stations for EVs and also HD TV. The rooms were cozy and comfortable, although the decor was unusual with the blue and yellow seating corners. The beds are good. A pleasant surprise was the walk-in shower in place of a tub/shower combination. At the end of a long drive, it was a pleasure to step into the glass enclosure and relax. The staff were helpful and friendly, although I had to figure out for myself that the elevator requires the use of a room key-card before it will move (as I wrote, it was a long drive). The free breakfast of scrambled eggs, sausage, and coffee was tasty. There are plenty of places to eat and shop in the area. I can recommend the Glō Best Western.

Although the room seemed a bit smaller than what I was used to, it was a very comfortable stay. Bathroom was well laid out, and bed was pretty good too. Loved the amount of plugs and usb plugs for all my electronics lol. Wasn't so keen on the oversized chair as it made me feel so small but that may be a good thing. Loved the level of security in the hotel too, especially in this day and age.

The location of the hotel was great. Staff was friendly. WARNING!! If you are two people sharing a bed, beware! My husband and I shared a bed and the bed kept slidding off the bedframe. It was a horrible nights sleep

We were there just one day but it was a great experience! The only thing missing is a pool. The breakfast is excellent, it also is well situated and very accessible. The staff is on the ball and always ready to help. Keep up the good work!

My one night stay was awesome. The front desk were very friendly, the room was very modern, clean and the bed was excellent. I had a window facing the highway and the noise cancelling machine they provide worked perfect. The breakfast is what I expected and the front desk constantly replenished the food and cleaned the area. Those People who gave it a negative review shouldn't expect caviar and lobster for breakfast.

Great place to stay. We loved the decor and the design touches that make this hotel unique. The hotel even had stickers on the doors to seal a clean room so that you know it was done. Everything we needed and more.

The room was great! Had the best sleep and loved the breakfast in the morning! The service I received at both Check-in and Check-out was perfect. I only stayed 1 night but would have loved to stay longer.

Overall I would probably stay there again and give it another chance, but the rates are expensive and they should at least have more staff to assist and hos the guests. One person to handle breakfast, checkouts and services need is unacceptable.

This is really the nicest hotel we have ever stayed at. It was spotless, rooms were lovely, bed was very comfortable. Service desk staff were very helpful and breakfast was hot. Coffee and cold fresh water 24/7. Would definitely stay here if we travel to the Ottawa area again.

Stylish, minimalist design, clean. Surprisingly quiet considering it was full. Staff was very friendly. We used this as a place to sleep and shower and were out all day every day until late, so all these are big plusses. Had no extra toilet paper in room, and had to get a new roll the next day. Shampoo, Conditioner and Shower Gel ran out on day 2. Was surpised since these things are normally stocked daily. We delt with them.

I honestly can't remember the last time I stayed in a better place. The place itself and the rooms were so clean and nice. The lady at the front was amazing and very accommodating. And breakfast was amazing, kids loved it

This hotel was new, nicely decorated, and very clean. The service desk person was good. The bed was comfortable. The bathroom was clean. Parking was free with complimentary breakfast. Came to visit Ottawa and I would stay here again than stay at any downtown hotel.

This hotel is well is located just off highway 417. The hotel is relatively new. A small hotel but with almost the same amenities as the larger ones. I like the fact that it was a tile floor. Bed is very comfortable. I would use this hotel again when I visit Ottawa in the future.

The hotel experienced a small kitchen fire during our stay. Everyone evacuated and fire department arrived. The smell that plagued the hotel after the incident was over was unbearable. Guest services had no tools at their disposal to resolve our early checkout request (due to the horrifying smell) and the manager would not answer the employees calls or ours. Despite voicemails and repeated calls, manager will not answer or return calls. Terribly managed facility!

This is the third time we have been to this hotel and I can say that this past weekend was the most unimaginable experience of the 3. To start, we were in an area of the hotel that did not have any other guests and for that, we were extremely lucky as we both came down with tremendous colds. Myself, on the first 2 days and my wife beginning on Saturday. Tests for Covid proved negative, and for that we breathed a sigh of relief. It was great for me to simply crawl into bed throughout the day and draw down the cold without neighbours shutting/slamming doors or making a lot of noise. Our requests for additional kleenex to help the situation were given every time. We expected to see a number of games at a local tournament featuring our granddaughter, however, that was dashed rather rapidly. While it was not a pleasant experience healthwise.... we were really pleased to have the comfort of the GLO Best Western to make things easier. The room was clean, amenities available and the staff were very helpful with all our needs.

Over the phone we reserved for $209, it was $219 when we arrived. They didn't own up and fix their mistake. I mean it's only $10 plus tax but it's the principal behind it. I probably won't be going back.

While the Facility was clean, and most of the staff were friendly there were some major issues. Management lied to us over phone , then refused to talk to us while at the hotel. Everytime I went to the desk I was told they were not in yet, had already left or were on a conference call. Was told multiple times I would receive a call from the manager to never receive one. One time rhe clerk called to pass on a message, but could never get a clear answer. As someone who has stayed at many Best Westerns over the years, I must say this trip has left a sour taste in my mouth.

The room was perfect and clean.The decor was nice.Two things that got my attention was that the cleaning lady whom i saw on 3 occasion was wearing her face mask under her mouth and nose.The other was that a homeless person stinky and dirty was in the breakfast area helping himself to food.After he was done the hot breakfast which was scrambled eggs and toast didn't seem to appetizing and we left.He had a filthy winter jacket on,For a nice hotel i dont think that he was screened in nor did he have a room there.

Room was clean and comfortable, beautiful rin shower and modern decor. Service was very friendly. Only thing to mention is that there was a smart TV but only cable channels. Plenty of choice but if you want to cast movies from your own device you could probably plug a dongle into the TV. Plenty of shopping and restaurants close by.

Great place to place. Staff was nice and friendly. Due to Covid we didn't do the breakfast thing so can't say whether it is good or not. The only thing that I would point out is the inconsistency of the heat. At one point there was cold air blowing. It was -35C so the room was chilly but as stated it was inconsistent. The floor was a bit dirty as well. I think having a mat or a boot tray in the room would make a huge difference. Otherwise the room was very clean. Like the idea of only a shower as there wasn't any dancing with a shower curtain like lost hotels. The bed was super comfortable and the decor fun and funky. Would stay again.

Stayed over during a snow storm. Room was very clean and bed very comfortable. One of the most comfortable beds I have ever slept on in a hotel. Unfortunately the electric car charger wouldnt work. Staff said no issues previously but the connector wouldnt attach properly to my Chevy Bolt and system kept turning off. Something to note if you are driving electric.

Great place near everything. Clean and cozy. Friendly staff. No breakfast available due to Covid but got a loyalty bag with muffin,water,yogourt and fruit. Not a big issue went to Rockin Johny s. We will book here again

I like this Hotel alot. The staff are great, the room is clean and comfortable. Bed is amazing, I slept very well. The best place to stay in Ottawa. I will definitely advise all my friends and family this Hotel.

Very nice new modern hotel. Highly rated. Excellent friendly and helpful staff. Close to lots of stores and restaurants in Kanata. Close to Hwy 17. Clean, bright, spacious rooms. A very nice place to stay at.

Loved this hotel very bright and airy, modern and well kept the rooms ware very spacious and very clean, the bathroom was the size of a room.The breakfast that was included was excellent and also there is parking space so no worries looking for parking.

Bad customer service and unhelpful front desk. Front desk kept giving us contradictory information. At check-in we were asked to pay $150 to hold our room reservation which will be refunded in 3-5 business days after our stay. We found it odd since we were already here. We asked for receipt for that $150 and was told that will be provided at checkout. At checkout we were then told that the $150 was actually a room damage deposit and not a room reservation fee. Front desk continued saying that room damage deposit doesn't get charged through our credit card but in our case Best Western (BW) did. We showed front desk our credit card account on our phone that BW had indeed charged us the $150, contrary to what she is telling us. She then proceeded to steamroll us and kept repeating that the transaction should show as pending even when she is staring at the authorized charge that went through on our screen. She would not listen or offer any solution, and stated simply there was nothing she can do to help us. Every step of the way front desk refused to do anything to help resolve the issue that they created. Fact was BW charged our credit card when they did not intend to (in her words "it should be a pending charge and shouldn't go through"). Usually this would be a small issue easily solved by either by providing a receipt or at minimum an email to reassure the customer that the transaction will be reversed. Clearly the she did not understand the issue, refused to listen when we tried to calmly explain, and blatantly deny facts presented. Her reason for refusing to email was she does not have access to BW customer email account and that her manager usually deals with this issue. We then suggested her to contact her manager since it is outside of her authority, which we reassured her that we don't blame her for, but she also refused citing we are outside of business hours and she doesn't talk to her manager until 11am. This was at 8:25am. This was a small problem that BW created was made incredibly difficult by an unhelpful front desk staff who refused to listen nor understood the issue at hand. What should have been a quick checkout process was unnecessarily dragged on for an hour, something we did not want on a vacation. I am surprised at the poor level of customer service from BW as the other branches we've stayed at was usually good. Would not stay here again and would not recommend it to friends and family. Hopefully BW will provide better trained front desk staff at this location.

Perfect location for our 4 day stay while visiting family in Kanata. New hotel and, though a few feet from Highway 417, the “white noise reduction” thing in the room is a nice touch. No traffic noise at all! Will remain our go to hotel on our annual family visits.

Rooms were clean and be comfortable. There was a power outage when I went so elevator was not available at day of checkout. Manager was there to inform and help. Nice place, good quality for the price, would recommend or use again.

Covid protocols not being enforced, people wandering around with no masks, breakfast area not being adequately sanitized or supervised. Claustrophobically tiny room, too small for four people. The room and mirror area of the bathroom are dimly lit. The mattress is just on a flat piece of wood and it kept sliding around on the frame even if I just touched it with my knee. Traffic noise was loud even with ear plugs because it faces an expressway, and the room either freezing or too hot because it was too small for the air to circulate properly. Breakfast was really awful, only two choices of cereal, yogurt, horrible eggs (no meat) and bread. But after watching a guy stick his hand in the bread case without tongs, I just gave up on the food. The hotel interior looked like a brightly lit Walmart, nothing like the trendy photos. The highlight was the tv. Stayed at a different BW the previous weekend. It had the most amazing breakfast ever. I felt safe and the room was beautiful. The kicker was that I paid the same price for both. The Glo is a rip off.

The hotel is very clean, modern and comfortable. Staff is fantastic as well. Highly recommend a try. Well, I think I said what I wanted to say above, however, trip advisor deemed it necessary for me to write more, so I hope this is sufficient! Well, it looks like the above was not sufficient so I'm adding this additional nonsense to make it past the post.

My wife and I stopped here overnight on our way through from Quebec. The hotel is ultra modern, spotlessly clean and friendly staff. We checked in early so were given an accessible room which was very very spacious. The decor is bright and cheerful and the king bed was very comfortable. Our room was on the residential side of the building and very quiet. The breakfast was adequate during covid and very well set up and a staff member constantly sanitizing the counters, tables, ,etc. I am a Gold Card member and this Best Western is by far one of the better hotels.

I booked one night online, September 4. I called the Best Western reservation line to change it to the 4th and 5th. We were to attend our nephew's wedding and celebrate my wife's birthday with a friend in Ottawa. The person I spoke with said she had canceled our first reservation (fine) and made a new one for the 3rd and 4th. I corrected her and she told me she fixed it. The reservation confirmation email came through correctly. We arrived at the desk of the hotel just after 4 pm on the 4th (first night we booked) after a 5 hour drive. No room. It took them 30 minutes to figure out the problem: the reservation had gone through at their end for the 3rd and 4th. They showed me their paperwork. I showed them my confirmation email (the desk clerk asked to take my phone back into the office to show the manager). Because we didn't show on the 3rd they billed us for the night and canceled the second night. There was no room for us even for the second night of the reservation. However two people checked in while we were waiting who had called 30 minutes before. Eventually the front desk located a room for us at another hotel on the other side of Ottawa for an additional $100/night. I asked about a refund, and was told I would have to take it up with their finance person after the long weekend. I called after we got home and left a message, she wasn't available. The next day she called and left a message saying they would not refund the night because we were no-shows. I called back, she wasn't available, so I asked for a call back so we could discuss this. I called and left messages repeatedly in the last two weeks on her voicemail and have yet to receive a call back. We're out one night's reservation cost and an additional $200 for two nights at the other hotel. Be careful, book another room at another hotel just in case, and arrive before the cut-off so you can beat it to the other hotel if they don't have your room.

Excellent service and staff. I would recommend staying here again. Staff was extremely friendly and willing to help anyway they could. Rooms and hotel was very well kept and very clean. Highly recommend.

This hotel is well equipped and clean. It has a modern, almost European feel to it. The colours of the rooms, the decor and Lobby are bright and cheery. The staff that I dealt with, were very friendly, always had a smile and were very accommodating The reason I gave the 4, despite all the benefits and great things about this hotel, is that there were certain amenities that were missing from a Best Western chain. Albeit, these things were not game changers in my staying at this hotel again. The little things included no daily paper, a hot breakfast but without any meat and the chairs in the breakfast area were very uncomfortable. Although many people have stated that staying on the highway side of the hotel cause them sleep disturbance, I did not find this to be the case, even though I stayed on the second floor towards the highway. I would recommend this hotel

Service was excellent, the person at the front desk referred us a restaurant that was open until 2 am. Very quick check-in and Check-Out. All the staff were very kind. The room as very clean, I recommend this hotel and for sure next time we come to Ottawa will stay there.

Stayed here while taking our son the Algonquin College. Room was large and very nice and clean. Really enjoyed the stand alone shower. Hotel was modern and very clean. Would definitely stay here again when in the Ottawa area.

My room was close to the elevator and I never notice any noises from. Quiet clean place that's all I need to get away from stress. My experience is based on 1 night but a good and quiet one. That was perfect after a 8 hours drive in traffic. I recommend.

This was our first time at the Kanata Glo. We chose the hotel because it did not have carpet in the guest rooms. We felt that it would be a better option with the current pandemic. The Kanata Glo is a newer hotel, all areas were very clean. Our guest room was very clean and well decorated. The laminate flooring was spotless. Fridge in room and coffee maker, along with a safe for security storage of valuables. Bed, linens, pillows….all immaculate and very comfortable….fabulous night's sleep. . Shower was spacious, clean with a rain shower head….just wonderful. Loved the room. Absolutely, will stay here again.

Glo Best Western Kanata was so clean and modern. The bed was so comfortable. The whole room was great, from the rain shower head to the big screen tv. The Grab and Go breakfast was good in this covid age. I would recommend this place to everyone.

Great atmosphere, convenient location, comfortable bed. Very modern. Breakfast is ok. Eggs get very watery in its heated pan. Buy all in all it does the trick for sure. No microwaves in the room. Have to go to common area. Can't really complain as it's new, updated and a comfortable spot to lay your head.

Very friendly staff working here. Room and facilities were very clean. Free charging stations for our Niro was an added bonus. Would highly recommend this hotel and would definitely stay again if in the Kanata/Ottawa area.

Modern clean Hotel. I would recommend it. I really hate these reviews where you have to have a minimum of 200 words. I said the hotel was clean and modern it was a good hotel I did enjoy or stay and I think that should be sufficien.

The hotel was clean, the decor was awesome, the rooms look great, and the staff is very friendly. Great option at an awesome price, hard to beat! I would definitely come again for a weekend getaway!!!

Only quality was cleaned, good mattress, every thing is very basic nothing luxury or fantastic. Not to try for the second time for sure, no drinking water in room, coffee machine was dirty, nothing special in room or hotel to recommend.

The place was spotless. It's got a great location that's easy to find and near everything you could ever need. The staff is friendly and helpful. The breakfast is fresh and good. It's located near the highway but you cannot hear any noise. Beds are super comfortable. Highly recommended.

This hotel is gorgeous! clean! the pictures online are actually accurate!! still has that brand new hotel smell. staff were really nice. lots of eating places, grocery stores, all kinds of stores actually really near by. only thing missing was a microwave in the room and Netflix although you can mirror your device to the tv and you can just go downstairs to microwave. All in all great experience! I booked with snaptravel so I got a discount which made it much more worth every penny!

Check in was fine but when I asked about noise facing the highway I was told that the higher floors were quieter. In fact the nose in the room made relaxation and a good night's sleep impossible. Decor was fine although the bench- chair was uncomfortable . But the bed was goo and cleanliness was fine.

Nice and clean. Quiet stay. Enjoyed stay for first outdoor visit with family and some outlet shopping too. Modern clean and quite enjoyable. I don't yet have an electric car but nice to see electrical vehicle chargers out front. Great deal for our stay too. Thank you

First time at this boutique hotel, and stayed just one night in a 1 King bed room. I really enjoyed the room decor, furnishings, smart tv. Overall a very comfortable stay. Pleasant staff and nice to have Grab and Go breakfast in the morning.

I love this hotel! Amazing staff always very courteous. Room are beautiful and clean the beds are really comfy enjoy every time I stay at the hotel I'm definitely recommending this place and it's located in a quiet area there is the highway right next to the hotel but you can barely ear anything

This beautiful hotel is only a couple years old. Everything is very clean and the beds are very comfy. Blackout blinds, free internet and breakfast. Close to highway 417 for easy access. Staff is very friendly.

When I arrived at the hotel they were very friendly and it was very clean. I was woke up at 2:00 am and then every hour after with banging on the wall from either a furnace kicking on or some mechanical equipment running. When I went to shower, rust came out of the shower head and then the water pretty much shut off. It was barely coming out. Called the front desk and a manager came up and tried to fix the problem. The water came out a bit faster but I certainly wouldn't call it a decent shower.

Came to the hotel for a night away the hotel is beautiful. Super clean and very modern. I love the bathroom and the sliding door. The staff was very accommodating with our early check in and check out.

This hotel was wonderful. The staff, the room comfort and decor. Felt like home. Location was perfect off the highway. Comfortable beds, beautiful washroom and walk in shower. Carpet free . Breakfast to go.

The hotel did not have you complete a COVID questionnaire when you checked in. In the evening, there were three men in the lobby close together talking and only one was masked. In the morning another man was in the lobby unmasked. Neither time did the front desk person ask them to put a mask on.

I felt very safe and comfortable during my entire stay. Th staff was very friendly and helpful. I was able to work efficiently and comfortably. I would surly stay here again in the future. I highly recommend this location

The most comfortable bed I have ever slept in! The location was perfect, it is only a short five minute drive to over 14 different types of restaurants and attractions. It was a perfect hotel for my girls night! I will definitely be staying again :)

Glad we had the chance to stay at Glo. Check in and out was very easy and quick. Our room was very large was a nice change from other hotels. The room was clean (minus a few hairs in the shower stall when we got into room). Nice towels. Loves the barn door style washroom door. Beds were very comfy as were the pillows. The art deco throughout hotel was a nice change. The internet had very poor connection which was disappointing. The breakfast had very little selection which is to be expected because of COVID but feels it can be improved. The stale fridge bagel with little cream cheese didn't really cut it. A selection if yogurts or boxes cereals would be a great option. Other than that we look forward to coming back

Saturday at 2:30 am our hydro went out (1000 residences affected) at 6 pm they said the power would not be back on until 6 am Sunday. I thought I had some points to redeem and my husband said we could get a room . Still -10 degrees F here in Ottawa Canada. Booked this hotel by accident and said why not we have driven by many times and wondered about it. It felt as if we were in a Artistically and with contemporary decorations European hotel. Huge soft pillows and gel topped mattresses. We both had the best sleep we can remember. Quiet, new and clean. Big walk in shower with rain shower head . Quiet halls and rooms all around us.Hot breakfast included. It was lovely.

Just stayed at the Glo Kanata. What a beautiful hotel that is only a year old. Lobby is beautiful and so welcoming to sit around and chill. Excellent fitness facility and the rooms are absolutely amazing. Highly recommend you check it out when in Ottawa. This was the first Glo by Best Western in Canada!

I believe GLO has established the gold standard in comfort and overall hotel experience. We initially picked the hotel because of its central location but was pleasantly surprised by the warm reception and all the small things they did to make us feel valued. The room was spectacularly clean - it was like we were the first to step foot into the room! We had asked for an extra blanket which was brought up to us in a flash. We contemplated taking the bed home with us, it was so comfortable - like sleeping on a cloud! Had a great workout in gym downstairs after having an awesome breakfast at the hotel. WiFi was surprisingly stable and easy to use. We will definitely be coming back. Color me impressed!

Pros: Beautiful modern rooms. Cons: Too much noise from highway 24/7. Background noise device in room did not help. No restaurant or bar. Breakfast was mostly continental with self-serve hot food/waffle iron.

On checking into this BW, I inquired about Veteran Rates and was advised that they only had CAA rates. I advised them that I believed that BWs else where had them why not them? They gave me no answer! maybe BW Corporate could answer my query? on entering our room I noted that the carpet had not been vacuumed and reported it to the front desk! Eventually housekeeping showed up and cleaned the carpet! Tried the TV this did not work, called the front desk and couldn't resolve the issue nor did they offer to fix it till the next day! Awakened to what sounded like a cattle stampede, I eventually discovered that minor hockey player accompanied by their parents were checked into this BW! The youngsters were playing tag on several floors also utilizing the elevators for their enjoyment! I took the issue to the front dest along with my other issue(s) well our TV got fixed but not the children paying tag! Lastly, I found crud around the bathroom mirror, not tasteful at all! I would not recommend this establishment as they could not manage the children nor speak to there parents about there antics!

Very clean with a great overall feel. Room was very comfortable. I would stay here again. Close to everything Kanata has to offer. Great selection of food being offered at breakfast and 24 hour access to the coffee machine in the lobby.

My family and I loved our stay at Glo Best Western Kanata Ottawa! From the welcoming staff, great facilities, and the cozy and clean rooms, this hotel definitely is one to check out when visiting Ottawa! Highly recommend anyone visiting this city to stay at this hotel.

The people there are so kind, helpful and respectful. Place was beautiful and well maintained. We were there for a busy weekend, and the location of this hotel was convenient for all of our meetings and errands. Overall really liked the place, the staff was super friendly, and the stay was great! Thanks GLō!!

The service at this hotel was marvellous, the staff and workers were extremely welcoming and kind. The rooms were clean, tidy, and neat as well as spacious and comfortable for my family and I. We enjoyed the stay very much and would highly recommend it to my family and friends!

We gave this hotel a try for something different. Sens game on a family birthday. Great location for the arena. Plenty of restaurants nearby. A Mandarin just 1 km away. Hotel was spotless and staff very friendly. Beds and pillows the best we have seen. Decor is very 'today' and cleverly done. Not near downtown Ottawa by a long shot. OC Transpo terminal nearby. No disappointments here.

The rooms are good equipped for business travel and the network connection (WIFI) is decent. The breakfast is good and sufficient for this class of hotel. Rooms facing the Hwy are very noisy and the noise cancelling system installed in the room is unusable.

Great hotel in Kanata close to a lot of amenities and restaurants at Centrum place. Bright hallways, large modern rooms, and a good breakfast. Business centre is very well equipped and Wi-Fi is solid.

The hotel lobby was so interesting with plenty of seating for customers of all sizes. The check in staff was incredibly nice and friendly. The areas by the elevators had small tables and hassocks to sit on (again, size friendly). On our floor (#2) there were size friendly rocking chairs (i am a rather LARGE person and i could fit comfortably in these with no issues. I want one!). The room we had was an accessible one, and it was so spacious, the seating was lovely, it was styled beautifully with a very modern feel, and the chairs were all size friendly as well! I normally cannot sit in an office chair at a hotel because of the arms on them hurting my hips, but this office chair was armless and I had no issues. Even the comfy chair with a swivel tray was wide and accommodating. I loved it! The bathroom was the biggest one i'd ever been in at a hotel and was so nice! Even the closet was accessible as the rack you hang coats on was lowered so that even someone in a wheelchair could put their items away without working about reaching up high. We even had a comfortable night's sleep, which sounds like a given, but too often i've been to hotels where I toss and turn, or there's something just not quite right. Everything was great here. I don't yet have a reason planned to come back, but i fully intend to!

I stayed at the GLo while on a business trip. This is a new and modern hotel. The rooms are big. The bathroom and walk in shower are a good size. The staff was very warm and welcoming. They were always available to assist with any request. The hotel is conveniently located very close to the Tanger outlet mall and Canadian Tire Center. Looking forward to my next visit there.

New, nice and clean but extremely noisy. Lousy chairs in the room. Noise reduction system in the room is useless. It is noisier than the road noise. Extremely soft pillows. If you must stay there ask for a room not facing the highway. Ask for firmer pillows. I will never stay there again. Breakfast was watered down powdered eggs. Burned sausages.

This is by far the best hotel in the Ottawa! I loved the welcoming environment and amazing staff. The room was top notch, and the wifi didn't let me down. The room was super clean, and they have the most amazing mattresses there! Best nights sleep I've had in a long time! The breakfast served was so tasty, and the coffee was really good! I'd recommend this hotel to anyone travelling to Ottawa! It's close to the highway and makes it so easy to get around.

I thought this looked like an interesting Best Western and looked forward to trying it out. I have tried it out and am extremely disappointed. I am in an 01 room and it is incredibly noisy, less than 100 yards from the 417. Called down to see about changing room and rooms of my type facing away. Normally, hotels try and accommodate, not this place. Wasn't even offered an alternative. Off to buy earplugs so that hopefully I will be able to sleep.

My favorite hotel was fully booked so I opted for Glo Best Western. I arrived very late and was very thankful to Rachel who accepted in my behalf the Uber Eats food that I ordered. Breakfast was limited and did they did not have hot chocolate (I do not drink coffee). The breakfast on my first day was the same as the 2nd day - eggs and sausage. If not for Rachel, my stay would have been a total disaster. I will go back only if Hilton Homewood Suites is fully booked.

Stayed here for 5 nights for business. Room is similar to a dorm room, sliding barn door for the bathroom which blocks the closet when open, very poor design. Very little storage. Breakfast was very limited in selection, especially for healthy choices like fruit. The majority of the front desk staff did not have proficient english to the point when I called the day after I checked out because I forgot something in my room, they said I hadn't even checked out yet. I had in fact checked out the day before at 0630am. Outside the lobby door is a large collection of cigarette butts as there is no butt container for the smokers.The highway noise is very loud if you are on that side. Overall, there are much better values out there for what they charge.

The room was clean and service was good however, we left an important envelope with money in it on the bedside table when checking out. Once we realized this about an hour later, we called and they told us the room had not been cleaned yet and they would get it for us. About half an hour later, they phoned again and said that it actually had been cleaned and that the envelope was gone. Was very disappointed by this and were never able to get our belongings back. In addition to this, there was no recycling for all of the non reusable dishes at the breakfast bar and no reusable options. Seemed like a big waste and needs attention.

expensive, poor quality furniture and fixtures, poor breakfast but good air quality and reasonably quiet The furniture is either far too big (chair), poor quality ( office chair) or missing (table) the bed was comfortable to sleep in, however and WIFI access was good. The designer who picked materials, colours and patterns for rooms, halls and furniture was obviously having a VERY bad day!

We came to Ottawa over the weekend and stayed at the Glo by best western. Our first impression of the hotel was amazing. The staff at the front desk were very kind and fast with getting us checked in. As we walked through the hallway to the elevator, we immediately took notice of the style that has been used to decorate the building (the mirror in the first floor hallway is a great eye catching decor piece). We want to get the same one for our home. Once we got to our floor, we saw the paintings hung from the wall outside the elevator. The modern contemporary style is very impressive and the colour coordination really makes everything work well with each other. Our room continued this same styling. Everything had a specific spot and fit exactly where it is expected to go. The TV was mounted at the best viewing angle (not too high or low to give you a sore neck). We also found the rooms ambient noise control. This feature was something new for us, but is definitely something that we enjoyed throughout the night to help us sleep a restful night. The bathroom was large and spacious and had all that one would expect. Something very specific that we noticed was the lampshades. Staying in other hotels, when the lights are on in the room, there is usually a glare that is visible on the tv. This is typically due to the lamps / lights shining a light directly onto the tv surface. Somebody must have put a lot of thought into this, but even when the lights were on, there was no glare on the TV. Kudos to the design / decor team at GLo. We would defiantly recommend this hotel to any person who is visiting Ottawa / Kanata for a short stay or mini vacation.

Stayed one night at this cute new property. Very modern, bright, nice amenities. Really comfy bed, nice big shower, room was good size with a fridge. Our stay included breakfast which had a good variety of hot and cold items that were replenished often so things were fresh. The only thing I didn't like was the lack of recycling for the paper plates and plastic utensils for breakfast. Everything went into the garbage which is not acceptable in this day and age. Otherwise everything was great!

My wife and I stayed here as part of a large wedding group.This is a new hotel said to be fashioned after european hotels. It sits intermediately beside the major highway running through Ottawa. It is however nice in appearance including landscaping. It is flanked by a residential area. The lobby and rooms are appealing though our room had a small fridge awkwardly placed in the center of a wall and was an obstacle to walking. The sliding bathroom door is nice but very bizarrely uses the same handle to stop the slide as you use to close from the inside- beware...its a finger buster. They do a good job of attempting to drown put highway noise (many rooms face the highway) by means of double layered roller blinds and a modern adjustable white noise machine. The breakfast room is clean and the included breakfast is typical hotel fare. 2 cons to this hotel- - check in at least for a group was a nightmare. 2 "in training " clerks were at reception and were befuddled by an error in one of our room assignments. They were totally unable to rectify whatsoever and the "supervising" manager was in a meeting not to be disturbed! We never did have the issue solved nor hear from this apparent virtual manager. - price point is suspect. The hotel is 17 km from downtown Ottawa, is not full service, yet rates are as a similar hotel downtown. It seems clear pricing is simply what the market will bear. Overall, average Will look around next time.

We were in the area for an U19 fastball tourney and this hotel was convenient to the tourney, shopping and other attractions and the highway. New hotel and very clean, staff were accommodating and friendly. Breakfast was good, especially the yogurt with fresh fruit. Would definitely stay again/

xcellent staff, very clean. easy parking. Will be our hotel of choice. Wide choice of breakfast, both hot and cold. Next to highway and our room wass highway side but with the noise cancelling sound in the room we did not experience any problem sleeping.

Our room was no more than 50 feet from the busiest arterial highway in Ottawa (417) with constant 24/7 road noise. Hotel's solution is to provide a white noise generator. We booked a king room, apparently the king rooms are ONLY on the highway side. If you stay here, book a queen room and make sure you note in your comments that you want to be on the opposite side from the highway. Unfortunately, the road noise factored so much into the stay that it overshadows any attempts or efforts from the staff to provide good customer service. Additionally, with breakfast, while they do have gluten free options for bread, the do not have a designated toaster and we were told to use the regular toaster which is used for gluten products. not a safe option for someone with celiac disease.

This place set a new low in my 100+ hotel stays per year. When I stay at a hotel I expect peace & quiet. I never would have booked this place if I knew it faced the highway. When I checked in I pleaded with the clerk to please give me a room at the back of the hotel. She said no and explained to me how to use the NOISE CANCELLING MACHINE in every room. This was my first experience staying at a hotel needing a noise cancelling machine in every room. Well, as expected I could not sleep - the noise from the noise cancelling machine sounded like an industrial fan and in reality was no better than the noise from the 10 lanes of highway traffic right outside the window. At 1 am I tried to nap in the lobby - that did not work so at 2am I moved to my car where I did sleep until 5am. This hotel is brand new and very modern and clean. There is no luggage rack for your bags but there are yellow vinyl benches to put them on. There was only one chair in the room at the desk so the room isn't good for entertaining - best for one person. This was the first time I have paid $190 to sleep in the car. I will never return. The hotel I usually stay in was booked but if I run into that scenario again I would choose a different hotel. I would think the rooms at the back are likely quieter but apparently they too require noise cancelling machines so I would only recommend staying here if you are not bothered by or enjoy a noisy stay.

Me and my boyfriend were offered a stay here from one of my closet friends. The experience was wonderful, I would love to be able to return. Staff was excellent, great family run hotel. Very impressed by the cleanliness and modern design!

My husband, Doug, our grand daughter, Tyla, and myself, west guests at this lovely Best Western Resort in Kanata, Ottawa. We really enjoyed our stay there, and most definately, will return sometime in the future., Oh, by the way, my husband really loved the huge pillows.

The hotel is spotlessly clean, spacious, and comfortable. Very quiet. Close to restaurants at Centrum and shopping at Tanger Outlet Mall. Breakfast included. I would stay again in a heartbeat. Unlike downtown, you won't be hit with a hefty parking fee as parking is free. On site gym but no pool but this is more of a no frills option. Beds were comfortable. You won't hear the Queensway. Solid choice. Fun, bright, and funky. I used to stay at the Comfort Inn down the street but Glo puts it to shame.

This hotel is very modern and clean and is located very close to the outlets. It is located not too far from downtown Ottawa by car and close to the highway thus making travelling easy. Great staff and service.

My kids loved the modern aspect of this hotel! We've never seen anything like it. The service was amazing, front desk was friendly, and LOTS of variety for breakfast. We were very satisfied with our stay.

the Hotel itself is very clean and modern. It's new so that wasn't surprising. I think the consequence of it being new is the lack of experience the staff has with dealing with guests. Being polite shouldn't be the only asset to assisting guests. checked-in for 2 nights. - on the 1st day we left our room at noon and requested passing by the front desk for our room to be done and a request for 2 extra towels..the polite young lady at the desk ' no problem, we'll get that done right away'....we then told her to that we'd be back around 3p,... we returned at 4:30pm..to find our room not done...and obviously no towels. we then left again at 5:30pm..and asked again if the room could be done...they told us House Keeping has left for the day - ok..how about them towels?....yes, we'll bring them up to your room...- ok we returned at 10p, no towels. the next morning we were leaving, I paid the bill in full..then asked for a manager. No manager was on sight..... I proceeded to let the young lady at the desk understand our plight...clean up request, towel request...etc....she just said 'sorry to hear that sir'..well. does just 'sorry' do us any good when we paid for the services [ $580 for the 2 nights in a regular room]..of your hotel and you didn't live up to your side of the deal?... so no towels, messy room.for 2 days....no answers to our requests. as well on the morning of our departure, the desk called our room at 10 am..and asked if everything was ok...we said ' not the best' and the person just brushed it off and said 'thank you'...zero acknowledgment of what I just said. DO NOT PAY FOR THE INCLUDED BREAKFAST PACKAGE...its rubber scrambled eggs soaked in water....and you sit in a communal cafeteria-style setting. it was so bad. there is a lot more stuff ...but those things I would consider personal to myself...like the hard beds and too puffy pillows....and zero water pressure in the shower. next time, we will stay at the Holiday Inn across the way...same proximity from what we needed. Good luck with this place. don't say I didn't warn ya.

Great hotel, overall appearance of hotel was very clean and modern! Loved the room, the decor was very inviting! The location was great as there were Restaurant Services close by and the location was close to where I was doing business. Would definitely stay there again should the opportunity arise.

I recently stayed at this brand new hotel. The staff and rooms were excellent. The rooms are thoughtfully designed, with a desk for working and a super comfy bed. The extras free touches, like water, coffee and tea and free breakfast were such a nice perk. Would definitely stay again and will be looking for other GLo hotels in my travels.

I travel a lot but this was the first time for me staying in a GLo brand hotel. the room design was great. The bed and mattress quality was amazing. probably the best sleeping experience I had in a hotel.

I just liked the clean, modern style of this hotel a lot. It just feels like everything is brand new. There are convenient little details everywhere in throughout the room (e.g. USB ports in both workspace and bed lamps, covers over the coffee/tea cups). Wifi connection was very good. Staff is friendly. Cleaning is done well. Very enjoyable stay.

Very modern, very clean, hotel staff was present and polite with every encounter. Wish there was a pool!! The breakfast wS simple but a good variety. My daughter did not enjoy the waffles. Beds and pillows were so comfortable. Slept in both days!

My boyfriend and I stayed at the hotel for 1 night and we were very happy with our stay. Being a brand new hotel, there really isn't anything that needs updating or is in disrepair. The only thing that I noticed was the wallpaper in the hallway was starting to peel in some spots, but it doesn't affect the quality of the room so I didn't care. The room was very sleek and modern. The bathroom floor needed a proper cleaning, but otherwise the room was really clean and it smelled nice. The beds were super comfy and the windows have blackout curtains so you have ultimate privacy and you don't get woken up by the sunlight if that's something that bothers you. The breakfast in the morning is complementary and serve yourself style. We were actually impressed with the selection; we expected bagels and cereal, but there was also sausages, eggs, hash browns, and make-your-own yogurt parfait. Don't expect a 5-star meal or anything, but for a free breakfast it was pretty good! The hotel was very quiet, even the street noise from the highway is minimal. My only real complaint is the lack of parking. We stayed on a Wednesday night and my boyfriend still struggled to find parking at one point. I'd hate to see how the parking lot would be on a weekend. All-in-all, this is a great modern hotel that doesn't break the bank. We'd be happy to stay here again!

Brand new feel - great warm friendly staff. Made me feel important my entire stay. Pleasantly surprised by the quality of the breakfast - hopefully next time there will be q banana for me. The white noise device in the rooms was an excellent touch and definitely helped me! Cool idea. Definitely will stay again

Our room was left open all day after it was cleaned ( I presume before noon time). My family and I returned late in the evening to find this surprise. Front desk staff brushed us off. Fortunately, nothing was taken.

We stayed one night at Glo Best Western while we were shopping in the Ottawa area. Was aware that the highway side of the hotel was noisy so we booked the two queen beds on the quiet side of the hotel. Very clean, friendly staff, close to the outlets. Rooms are modern. Breakfast wasn't the best but it is just a hotel buffet style breakfast so wasn't expecting much. The waffle I tried to make stuck to the pan and wouldn't come out without scraping, next persons did the same. Pastry was stale. But, over all, if that's the worst that can be said of this hotel then it is truly worth the money. Will stay here again for sure. Many thanks to the great staff!

I was on a class tour. We had 7 students in 2 rooms. We did not experience any issues. Our room was booked ahead of time by a parent, and even though this parent was not with us, it all went very smoothly

New Hotel Glo, By Best Western Very modern design/Hotel well priced, staff welcoming and you can use your Best Western rewards. Great job in offering something more than a basic room!!! Would stay again!!

Stayed for business the first week of April. Very new hotel that opened in November. Rooms are nicely appointed and everything is new and shiny. Breakfast is included and has something for everyone. I stayed on the 3rd floor on the highway side and didn't have any issues with the road noise, there was a white noise generator built into the desk by the window. A quick Uber ride from lots of restaurants across the highway. Would definitely stay again.

I am a regular customer and stay there frequently for business travel. Easy access to nearby shopping and dining establishments. The hotel itself has that brand-new feel to it. Crisp. Clean. Well appointed rooms. Superb customer service.

Had a great time at this hotel that I want to go back and stay there and forget about the surrounding area and it was in a prime location for shopping and restaurants and would recommend this hotel to anyone

I really enjoy staying at this property. The entire team is extremely accommodating and friendly. I like the fresh look of the rooms and appreciate the non carpeted floors! The gym is sufficient and everything is very clean. I am always comfortable when I stay here.

The rooms were fun, clean and very comfortable. The staff was very accommodating. I will definitely stay here again. We did not stay very long, but it was a great stay. The rooms were big and the bed was extremely comfortable.

Hotel and room was WAY too hot. Worst sleep ever. I'd suggest giving your guests the ability to use their room air conditioning if they want to. 26 degrees is NOT room temperature or a comfortable way to sleep.

Clean , friendly, different. GLo Best Western surprised us. Update new and enjoyable. Breakfast was good! Would come and stay again! Close to great restaurant and shopping and easy to get too.Thank you GLo Best Western!

Excellent hotel, everything great except fourth floor next to highway made for lots of noise. Not sure what could be done. Maybe noise cancellors. Next time will request opposite side so we can get some sleep

New hotel with beautiful modern decor and very clean, comfortable rooms. Breakfast was pretty avarage, but it was fine. Overall a nice experience. We were in Ottawa for a concert at Canadian Tire Centre and chose this hotel because it is so close and convenient (8min to concert, 20min to downtown). Unfortunately, there are not many parking spots. There was 1 available when we checked in around 4:30pm and we almost didn't get one when we got back at 11pm. I accidentally parked in a handicap spot (I didn't know. It was covered in snow and there is no sign in front). I'm not sure where you're expected to park otherwise. The street is very narrow and I wouldn't have been comfortable with street parking overnight. Overall, it was a fine stay for 1 night, but take parking into consideration if you plan on getting back to the hotel late at night.

Neat funky decor. Clean. Comfy bed and pillows. Nice breakfast selection. Good coffee. Liked the soap and shampoo dispensers in the shower. Love this ecological way of being convenient. It was my 9yo grand daughter's first hôtel experience, the young looking setting made an impression on her.

A great hotel. Perfectly located for events at the Canadian Tire Centre, and just a short drive to downtown. The room was clean, well decorated and the staff were very friendly. Will certainly be coming back.

Everything we want in a hotel room. Spacious, bright, clean and competitively priced. The suite is ideal for a traveling family of four. My wife and I have our privacy with a comfortable king bed and the kids had a sectioned off area with a pull out bed. An added bonus is a small kitchenette area with was perfect for the kids who seem to eat non-stop. Check it out... you won't be disappointed

We found the Hotel Atmosphere very refreshing. Rooms are clean with a bright fun decor. Hotel team members were very welcoming and extremely helpful. We had missed the breakfast by a few minutes. The team offered to cook us a fresh breakfast. this was greatly appreciated. The location is perfect for a concert at the CT center and also close to tons of restaurants.

Staff was excellent. Very helpful, kind and accommodating. Hotel is very clean. Beds are very nice and comfortable. Hotel is right in between the highway and a residential neighbourhood. Rooms on the highway side are a bit noisy but the residential side is very quiet. Slept great. I would definitely stay here again every time on business.

My husband and were in Kanata for a concert for one night. Here's what we thought about our stay. Hotel/Location: The location was easy to access from the highway and very convenient as our concert was at the Canadian Tire Centre. The hotel has free parking and WiFi. The front desk staff was pleasant but rarely at the front desk. Perhaps a little bell would be useful to alert front desk staff when a guest needs assistance as we often waited around and had to call out for someone. Room: The room was clean and modern with a funky design. The beds have new standard duvet covers and super soft pillow (not my personal preference, but standard in most hotels). The bathroom was also modern and clean. They provide shampoo, conditioner and body wash in the shower. They weren't amazing quality, but certainly convenient. Our King room was facing the highway, as are ALL of the king rooms. This was bothersome, as the sound of tractor trailers roaring by all night is not exactly conducive to a great night sleep. If you want the "quieter" side you have to (upgrade??) to a room with 2 Queen beds. Breakfast: The breakfast was decent. They had hot and cold options. When arrived for breakfast around 8:30am all of the tables were dirty including the centre island that had pizza sauce on it from a team that had pizza the night before. Overall: We paid about $160 including tax for our room that included breakfast. For the price it was a decent stay. I think with a few tweaks to little details it could be great!

Fantastic hotel, located in partially residential area, easy to get to off the 417. Hotel lobby, elevator area and rooms all have tons of natural light. Very relaxing feel all around. Staff were excellent, very pleasant and helpful. Attention to detail is evident. The entire hotel feels very open, airy and relaxed with well appointed rooms. The rooms are a good size and as mentioned have tons of natural light and for those who prefer more privacy or just like to sleep in the dark (like me), there are blackout shades in the rooms as well. Showers and bathrooms were clean, spacious and well appointed. Parking lot even has a pair of Electric Vehicle charging stations. Gym is a perfect size with the essential equipment for an "away workout". Very pleased with my experience and would recommend to anyone considering a stay.

The hotel has only been open a few months and everything is clean and new. It is within a suburban neighbourhood so I felt very safe and comfortable in the area and had no qualms parking my car in the lot. The check in staff provided me with a room on the side of the hotel away from the busy highway to ensure a good night sleep and that was exactly what I got. I found the beds to be very comfortable with lots of pillows options. The room was an ample size with two seating areas plus a workspace. The bathroom was also spacious with a large walk in shower. There was a breakfast served (included) in the morning with breads, assorted cereals, waffles, juice, yogurt, eggs, home fries, potatoes and fresh fruit. The cost of the hotel is a little higher than I feel is appropriate, but overall, it is a lovely place.

We stayed here three nights without any problems. Staff were great and friendly. Hotel is new. Clean and fresh smelling. Great restaurant down the street with the best food in town, friendly servers! Overall was a great experience.

New Hotel just opened at the end of 2018. The hotel is clean and the rooms are modern with comfortable bedding and pillows. You get a good night sleep. Had a bit of trouble at check in with not being upgraded or being allowed a late check out with my Diamond Select status. Not sure the person at the desk knew what it was. It never got taken care of but I received a nice letter from the manager apologizing after my stay. Breakfast area is large and has a work station of 3 computers. Food is ok. The service was pleasant, halls are a bit Apocalyptic but are very clean and well kept. 4th floor is an executive floor with a key card needed to get up to it. Never made it up there and wasnt upgraded so I am not sure what the rooms were like compared to the other 3 floors. Rooms are very clean, new, and modern. Showers have dispensers in them. Ours were empty and when we called down, they told us to come get them. So we did, problem is we didn't know how to install them and didn't want to risk breaking the new dispensers. Lots of parking and close to the Arena we were playing at.

I believe to qualify as a boutique hotel there needs to be a few special things in evidence. Granted the hotel is brand new and beautifully decorated but otherwise there is nothing of substance to elevate this hotel to above average. The breakfast on offer is acceptable but not amazing such as margarine (no butter), no peanut butter, no hot chocolate, no fresh fruit except small oranges and apples. The yoghurt provided is plain. No bacon, fake orange juice, and not even real milk for coffee and tea. They can and should do better if they are going to call themselves a boutique hotel.