SureStay Hotel by Best Western Kemptville, Kemptville

This is one of the better budget motels I have stayed in. The rooms are clean and the staff is friendly. I stayed two nights. The only negative is that there is a lot of noise coming from other rooms. The walls here are a bit thin. A few early morning risers that will be up at 5am and you will be awake.Earplugs are definitely recommended for an improved sleep. Close to Kemptville and lots of amenities. I would come back.

Tejas Patel, General Manager at SureStay Hotel by Best Western Kemptville, responded to this review
Dear Chris Thank you for completing our survey regarding your recent stay at our property. Our team is committed to providing an exceptional experience, and we appreciate your feedback as a valued guest of ours. Your health and safety remain paramount, and as such, we were among the first in the industry to roll out standards and best practices to enhance our cleaning protocols at the start of COVID-19. Our hotel prides itself on embracing BWH Hotel Group's We Care Clean™ initiative and ensuring our guests have a safe and comfortable stay. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at .613 258 5939 Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Stay Safe, 54155 Property SureStay Hotel by Best Western Kemptville

A jewel just off highway 416 (exit 34), this quaint motel offers excellent service and friendly staff. 5 minutes to Kemptville means restaurants, stores, and live music. The staff loved my little dog and treated us fabulously. Definitely recommend stopping here if you need a break.

Tejas Patel, General Manager at SureStay Hotel by Best Western Kemptville, responded to this review
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at. 613 258 5939 Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

I have business in the area so sometimes stay here, my last trip was with the previous management who was very attentive and even would check me in past 12am when I arrived. The place is outdated but it's Kemptville - do you expect the Hilton? Maybe try Ottawa.. There is nothing in the town open late, so if you arrive late it's tough to find a place to eat. Motel is centrally located though for the town.

Scary, Scary place to stay. You may leave with more living beings on you than you brought into the hotel. Not to mention the terribly dated rooms, the hotel staff did construction into all hours of the night and then denied it in the morning! Absolutely terrible customer service. When we went to ask for clean sheets they took the bell away so we couldn't ring it. Never again.

My sisters and I booked a room for the night at this motel because we were going to the kemptville music festival. We got in our room and turned on the tv and the tv didnt work. We called down to the reception desk and the young girl came up right away and tried everything to get the tv to work but coudnt. She went back down to the front desk to figure out what to do but we decided to forget about the tv as we werent going to be in our room all that much anyway and we could listen to some music on our phone so we told her not to worry about it. After being in the room a bit longer we noticed that it didnt look like our room had been vacuumed and there was a bunch of hair on the bathroom floor under the sink. Also some unknown white stains on the chair in our room. Around the outside of the motel looks like the plants hadnt been watered and were in great need of maintenance. A good thing we liked was that there was a shuttle bus that picked us up at the motel to bring to the music festival and also brought us back afterward. Also this motel is now called the Tourist Inn as its no longer named the Knights Inn as we are told its changed management. I would not recommend staying here so will not be returning. This motel has potential to be really nice but its in great need of regular houskeeping and needs some overall building maintenance and repairs

We made a reservation for the Kemptville Music Festivale for 3 nights. When we arrived we asked to see the room first as the outside looked horrible. The room was not great but worst of all the mattresses were ancient and uncomfortable and the pillows were disgusting...very stained and gross. We said we would not be staying and the manager was rude. He ended up charging my credit card for one night which was not right considering the horrible shape the place was in.

Our room wasn't very clean , had a bad smell, pillows were lumpy, air conditioner barely worked, one packet of coffee, no pot or cups. We didn't stick around to try the free breakfast. It was awful!!!! They really need invest in some renovations.