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Vorteilscode

GLo Hotel Best Western Kanata Ottawa West, Ottawa

160 Hearst Way, K2L 3A2, Ottawa, Canada - Siehe auf einer Karte
GLo Best Western Kanata Ottawa West - Aussenansicht Das GLo Best Western Kanata Ottawa West ist ideal in Ottawa Stadtzentrum zu finden. Erleben Sie ein schöner Aufenthalt in der Nähe von alle Sehenswurdigkeiten. Bestpreisgarantie und exklusive Angebote.

Das GL? Best Western Kanata Ottawa West ist ein schickes neues Boutique-Hotel in günstiger Lage am Highway 417. Das Canadian Tire Center ist nur 4 km entfernt, und zusätzliche Einkaufsmöglichkeiten und Restaurants sind in wenigen Minuten erreichbar. Damit ist das GL? Kanata die ideale Unterkunft. Dieses neue Boutique-Hotel besticht durch seine elegante und moderne Einrichtung mit kräftigen Farbakzenten. Geschäftsreisende und Urlauber werden gleichermaßen begeistert sein. Nutzen Sie unser kostenloses drahtloses Internet (Wi-Fi) und Business Center, und trainieren Sie in unserem modernen Fitnessstudio. Ein großer Schreibtisch und eine Tee- und Kaffeestation im Zimmer tragen zu Komfort und Bequemlichkeit bei. Morgens wachen Sie nach einer erholsamen Nachtruhe auf unseren Gelschaummatratzen erfrischt auf und können sich dann dank unserer stilvollen Badausstattung auf den Tag vorbereiten. Für den besten Start sorgt unser kostenloses komplettes warmes Frühstück. Unsere Anlage in Kanata ist nur wenige Minuten von erstklassigen Konzerten, Sport- und Veranstaltungszentren entfernt. Auch die Tanger Outlet Mall und das Kanata Centrum Shopping Centre mit seinen zahlreichen Geschäften und Restaurants befinden sich in der Nähe. Die gute Anbindung an den Highway 417 ist ebenfalls von Vorteil. Der internationale Flughafen Ottawa ist 30 km vom GL? Kanata entfernt. Eine 25-minütige Fahrt trennt Sie vom Britannia Beach, Britannia Conservation Area und der Innenstadt von Ottawa mit dem berühmten Byward Market.

GLo

Hotel Best Western Kanata Ottawa West

LABEL_ITINERAIRE

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Vorteile des Hotels

  • Kostenloses komplettes amerikanisches Frühstück
    Kostenloses komplettes amerikanisches Frühstück
  • Klimaanlage
    Klimaanlage
  • Kostenlose Parkplätze
    Kostenlose Parkplätze
  • Parkplatz im Freien
    Parkplatz im Freien
  • 24 Stunden Rezeption 24
    24 Stunden Rezeption 24
  • Safe
    Safe
  • Mehrsprachiges Personal
    Mehrsprachiges Personal
  • Wäscheservice vor Ort
    Wäscheservice vor Ort
mehr sehen weniger sehen

Bewertung unserer Kunden

in Partnerschaft mit tripadvisor fr
Gebildet aus de 59 Gästebewertungen
ABGEGEBENE BEWERTUNG
Ausgezeichnet
34
Sehr gut
11
Befriedigend
6
Mangelhaft
2
Ungenügend
6
MEINUNGEN ANSEHEN
Alleinreisende Alleinreisende
1
Familie Familie
16
Geschäfts-<br>reisende Geschäfts-
reisende
20
Paare Paare
16
Reisen mit Freunden Reisen mit Freunden
1
ZUSAMMENFASSUNG DER BEWERTUNGEN
Sauberkeit
Lage
Zimmer
Service
Schlafqualität
Preis-Leistungs-Verhältnis

"Business for 1 week"

3
User 09/12/2019

The rooms are good equipped for business travel and the network connection (WIFI) is decent. The breakfast is good and sufficient for this class of hotel. Rooms facing the Hwy are very noisy and the noise cancelling system installed in the room is unusable.

glokanata, General Manager at GLo Best Western Kanata Ottawa West, responded to this review
Dear Franz, Thank you for staying with us at GLo and sharing your review. I am sorry that you were inconvenienced with the highway noise and will be happy to accommodate you in the rooms available facing the residential side during your next stay with us. We look forward to seeing you again soon! Sincerely, Your friends at GLo

"Clean bright, new hotel with European feel"

5
User 09/12/2019

Great hotel in Kanata close to a lot of amenities and restaurants at Centrum place. Bright hallways, large modern rooms, and a good breakfast. Business centre is very well equipped and Wi-Fi is solid.

glokanata, General Manager at GLo Best Western Kanata Ottawa West, responded to this review
Dear Karen, Thank you for staying with us at GLo and sharing your review. We are glad to hear that you enjoyed your stay which was our pleasure to host. We look forward to seeing you again soon. Sincerely, Arif Shariff

"Stylish, Spacious, Accessible, size-friendly!"

5
Jackie T, Toronto, Ontario, Canada 11/11/2019

The hotel lobby was so interesting with plenty of seating for customers of all sizes. The check in staff was incredibly nice and friendly. The areas by the elevators had small tables and hassocks to sit on (again, size friendly). On our floor (#2) there were size friendly rocking chairs (i am a rather LARGE person and i could fit comfortably in these with no issues. I want one!). The room we had was an accessible one, and it was so spacious, the seating was lovely, it was styled beautifully with a very modern feel, and the chairs were all size friendly as well! I normally cannot sit in an office chair at a hotel because of the arms on them hurting my hips, but this office chair was armless and I had no issues. Even the comfy chair with a swivel tray was wide and accommodating. I loved it! The bathroom was the biggest one i'd ever been in at a hotel and was so nice! Even the closet was accessible as the rack you hang coats on was lowered so that even someone in a wheelchair could put their items away without working about reaching up high. We even had a comfortable night's sleep, which sounds like a given, but too often i've been to hotels where I toss and turn, or there's something just not quite right. Everything was great here. I don't yet have a reason planned to come back, but i fully intend to!

glokanata, Manager at GLo Best Western Kanata Ottawa West, responded to this review
Dear Jackie, Thank you for staying with us at GLo and completing the survey regarding your recent stay at our property. We are glad to hear that you enjoyed your stay and that we were able to accommodate your needs. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon! If I can be of assistance in the future, please don't hesitate to contact me at 343 417 4561. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Arif Shariff

"Great new hotel!"

5
User 05/11/2019

I stayed at the GLo while on a business trip. This is a new and modern hotel. The rooms are big. The bathroom and walk in shower are a good size. The staff was very warm and welcoming. They were always available to assist with any request. The hotel is conveniently located very close to the Tanger outlet mall and Canadian Tire Center. Looking forward to my next visit there.

glokanata, General Manager at GLo Best Western Kanata Ottawa West, responded to this review
Dear Guest, Thank you for staying with us at GLo and sharing your review. We are glad to hear that your enjoyed your stay and service and look forward to hosting your stay again soon! Sincerely, Your friends at GLo

"Noisy Hotel"

1
ntjodoin, Bowmanville, Canada 26/10/2019

New, nice and clean but extremely noisy. Lousy chairs in the room. Noise reduction system in the room is useless. It is noisier than the road noise. Extremely soft pillows. If you must stay there ask for a room not facing the highway. Ask for firmer pillows. I will never stay there again. Breakfast was watered down powdered eggs. Burned sausages.

glokanata, General Manager at GLo Best Western Kanata Ottawa West, responded to this review
Dear Normand Jodoin, Thank you for staying with us at GLo and completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I am truly sorry for the disturbance from the road noise as well as the soft pillows. We do have firm pillows available and the next time you stay with us, please let us know of your request for firm pillow as well as being accommodate away from the highway and we will be happy to accommodate. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 343 417 4561. Sincerely, Arif Shariff

"Best stay in Ottawa!"

5
User 22/10/2019

This is by far the best hotel in the Ottawa! I loved the welcoming environment and amazing staff. The room was top notch, and the wifi didn't let me down. The room was super clean, and they have the most amazing mattresses there! Best nights sleep I've had in a long time! The breakfast served was so tasty, and the coffee was really good! I'd recommend this hotel to anyone travelling to Ottawa! It's close to the highway and makes it so easy to get around.

glokanata, General Manager at GLo Best Western Kanata Ottawa West, responded to this review
Dear Omer, Thank you for staying with us at GLo and sharing your review. We are glad to hear that you slept well on our Signature Gel Top Mattresses and enjoyed the breakfast. It has been our pleasure to host your stay and we look forward to seeing you again soon! Sincerely, Your friends at GLo

"I was looking forward to checking out the hotel, now not so much."

1
User 02/10/2019

I thought this looked like an interesting Best Western and looked forward to trying it out. I have tried it out and am extremely disappointed. I am in an 01 room and it is incredibly noisy, less than 100 yards from the 417. Called down to see about changing room and rooms of my type facing away. Normally, hotels try and accommodate, not this place. Wasn't even offered an alternative. Off to buy earplugs so that hopefully I will be able to sleep.

glokanata, Manager at GLo Best Western Kanata Ottawa West, responded to this review
Dear Phillip, Thank you for staying with us at GLo and for sharing your review. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 343 417 4561. Sincerely, Arif Shariff

"Ok Hotel"

4
dagsm2002, Toronto, Canada 13/09/2019

My favorite hotel was fully booked so I opted for Glo Best Western. I arrived very late and was very thankful to Rachel who accepted in my behalf the Uber Eats food that I ordered. Breakfast was limited and did they did not have hot chocolate (I do not drink coffee). The breakfast on my first day was the same as the 2nd day - eggs and sausage. If not for Rachel, my stay would have been a total disaster. I will go back only if Hilton Homewood Suites is fully booked.

glokanata, Manager at GLo Best Western Kanata Ottawa West, responded to this review
Dear Guest, Thank you for staying with us at GLo and for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. We are pleased to let you know that we are in the process of revising our breakfast menu which would offer different menu items everyday. If I can be of assistance in the future, please don't hesitate to contact me at 343 417 4561. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Arif Shariff

"Save your $ and go elsewhere."

1
Lesley C, Halifax, Canada 08/09/2019

Stayed here for 5 nights for business. Room is similar to a dorm room, sliding barn door for the bathroom which blocks the closet when open, very poor design. Very little storage. Breakfast was very limited in selection, especially for healthy choices like fruit. The majority of the front desk staff did not have proficient english to the point when I called the day after I checked out because I forgot something in my room, they said I hadn't even checked out yet. I had in fact checked out the day before at 0630am. Outside the lobby door is a large collection of cigarette butts as there is no butt container for the smokers.The highway noise is very loud if you are on that side. Overall, there are much better values out there for what they charge.

BestWesternHotels, Corporate at GLo Best Western Kanata Ottawa West, responded to this review
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. - Best Western Hotels & Resorts

"Glo Best Western, not impressed"

2
User 04/09/2019

The room was clean and service was good however, we left an important envelope with money in it on the bedside table when checking out. Once we realized this about an hour later, we called and they told us the room had not been cleaned yet and they would get it for us. About half an hour later, they phoned again and said that it actually had been cleaned and that the envelope was gone. Was very disappointed by this and were never able to get our belongings back. In addition to this, there was no recycling for all of the non reusable dishes at the breakfast bar and no reusable options. Seemed like a big waste and needs attention.

glokanata, Manager at GLo Best Western Kanata Ottawa West, responded to this review
Dear Jey, Thank you for staying with us at GLo and sharing with us your comments regarding you recent stay. We are sorry that you lost your envelope and have conducted a thorough investigation on our end to locate your envelope but have not found it yet. The search still continues. We appreciate your feedback on recycling and am pleased to let you know that this is something on the top of our minds and are actively working on finding a permanent solution and stop using the paper plates, plastic forks etc. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Arif Shariff

"Glo Kanata"

2
User 04/08/2019

expensive, poor quality furniture and fixtures, poor breakfast but good air quality and reasonably quiet The furniture is either far too big (chair), poor quality ( office chair) or missing (table) the bed was comfortable to sleep in, however and WIFI access was good. The designer who picked materials, colours and patterns for rooms, halls and furniture was obviously having a VERY bad day!

glokanata, Manager at GLo Best Western Kanata Ottawa West, responded to this review
Dear Guest, Thank you for staying with us at GLo and sharing your feedback with us. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. We have forwarded you comments to the design team for their consideration. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Your friends at GLo.

"GLo Best Western Kanata Ottawa"

5
Sid_Devji, Toronto, Canada 23/07/2019

We came to Ottawa over the weekend and stayed at the Glo by best western. Our first impression of the hotel was amazing. The staff at the front desk were very kind and fast with getting us checked in. As we walked through the hallway to the elevator, we immediately took notice of the style that has been used to decorate the building (the mirror in the first floor hallway is a great eye catching decor piece). We want to get the same one for our home. Once we got to our floor, we saw the paintings hung from the wall outside the elevator. The modern contemporary style is very impressive and the colour coordination really makes everything work well with each other. Our room continued this same styling. Everything had a specific spot and fit exactly where it is expected to go. The TV was mounted at the best viewing angle (not too high or low to give you a sore neck). We also found the rooms ambient noise control. This feature was something new for us, but is definitely something that we enjoyed throughout the night to help us sleep a restful night. The bathroom was large and spacious and had all that one would expect. Something very specific that we noticed was the lampshades. Staying in other hotels, when the lights are on in the room, there is usually a glare that is visible on the tv. This is typically due to the lamps / lights shining a light directly onto the tv surface. Somebody must have put a lot of thought into this, but even when the lights were on, there was no glare on the TV. Kudos to the design / decor team at GLo. We would defiantly recommend this hotel to any person who is visiting Ottawa / Kanata for a short stay or mini vacation.

"Great New Hotel"

4
WeLoveFoodnDrink, Caledon, Canada 21/07/2019

Stayed one night at this cute new property. Very modern, bright, nice amenities. Really comfy bed, nice big shower, room was good size with a fridge. Our stay included breakfast which had a good variety of hot and cold items that were replenished often so things were fresh. The only thing I didn't like was the lack of recycling for the paper plates and plastic utensils for breakfast. Everything went into the garbage which is not acceptable in this day and age. Otherwise everything was great!

"needs attention"

3
moncoer, Peterborough, Canada 15/07/2019

My wife and I stayed here as part of a large wedding group.This is a new hotel said to be fashioned after european hotels. It sits intermediately beside the major highway running through Ottawa. It is however nice in appearance including landscaping. It is flanked by a residential area. The lobby and rooms are appealing though our room had a small fridge awkwardly placed in the center of a wall and was an obstacle to walking. The sliding bathroom door is nice but very bizarrely uses the same handle to stop the slide as you use to close from the inside- beware...its a finger buster. They do a good job of attempting to drown put highway noise (many rooms face the highway) by means of double layered roller blinds and a modern adjustable white noise machine. The breakfast room is clean and the included breakfast is typical hotel fare. 2 cons to this hotel- - check in at least for a group was a nightmare. 2 "in training " clerks were at reception and were befuddled by an error in one of our room assignments. They were totally unable to rectify whatsoever and the "supervising" manager was in a meeting not to be disturbed! We never did have the issue solved nor hear from this apparent virtual manager. - price point is suspect. The hotel is 17 km from downtown Ottawa, is not full service, yet rates are as a similar hotel downtown. It seems clear pricing is simply what the market will bear. Overall, average Will look around next time.

"Great Kanata hotel"

4
lesleyc300, Kitchener, Canada 03/07/2019

We were in the area for an U19 fastball tourney and this hotel was convenient to the tourney, shopping and other attractions and the highway. New hotel and very clean, staff were accommodating and friendly. Breakfast was good, especially the yogurt with fresh fruit. Would definitely stay again/

"New, clean, comfortable."

5
User 23/06/2019

xcellent staff, very clean. easy parking. Will be our hotel of choice. Wide choice of breakfast, both hot and cold. Next to highway and our room wass highway side but with the noise cancelling sound in the room we did not experience any problem sleeping.

"Nice hotel ... if you don't mind the constant LOUD road noise"

3
User 20/06/2019

Our room was no more than 50 feet from the busiest arterial highway in Ottawa (417) with constant 24/7 road noise. Hotel's solution is to provide a white noise generator. We booked a king room, apparently the king rooms are ONLY on the highway side. If you stay here, book a queen room and make sure you note in your comments that you want to be on the opposite side from the highway. Unfortunately, the road noise factored so much into the stay that it overshadows any attempts or efforts from the staff to provide good customer service. Additionally, with breakfast, while they do have gluten free options for bread, the do not have a designated toaster and we were told to use the regular toaster which is used for gluten products. not a safe option for someone with celiac disease.

glokanata, Manager at GLo Best Western Kanata Ottawa West, responded to this review
Dear Guest, Thank you for staying with us at GLo and sharing with us your review. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I am truly sorry that you were disturbed by the highway noise and assure you that we are working on a permanent solution which will be in place soon. Thank you for bringing up the gluten free concern and while we do have gluten free options available, you are right, we should have a separate toaster for gluten free bread. This will implemented immediately. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 343 417 4561.

"Only stay if you can take incessant noise."

1
Thekittylikesithere, Simcoe, Canada 17/06/2019

This place set a new low in my 100+ hotel stays per year. When I stay at a hotel I expect peace & quiet. I never would have booked this place if I knew it faced the highway. When I checked in I pleaded with the clerk to please give me a room at the back of the hotel. She said no and explained to me how to use the NOISE CANCELLING MACHINE in every room. This was my first experience staying at a hotel needing a noise cancelling machine in every room. Well, as expected I could not sleep - the noise from the noise cancelling machine sounded like an industrial fan and in reality was no better than the noise from the 10 lanes of highway traffic right outside the window. At 1 am I tried to nap in the lobby - that did not work so at 2am I moved to my car where I did sleep until 5am. This hotel is brand new and very modern and clean. There is no luggage rack for your bags but there are yellow vinyl benches to put them on. There was only one chair in the room at the desk so the room isn't good for entertaining - best for one person. This was the first time I have paid $190 to sleep in the car. I will never return. The hotel I usually stay in was booked but if I run into that scenario again I would choose a different hotel. I would think the rooms at the back are likely quieter but apparently they too require noise cancelling machines so I would only recommend staying here if you are not bothered by or enjoy a noisy stay.

glokanata, Manager at GLo Best Western Kanata Ottawa West, responded to this review
Dear Guest, Thank you for staying with us at GLo and for submitting your review regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I am truly sorry for the noise level you experienced and want to assure you that this issue is actively being looked into for a permanent solution for all our Guests. I would like to discuss this further with you and would appreciate if you can please let me know what number i can reach you at. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 343 417 4561.

"Great Escape for a Couple"

5
User 12/06/2019

Me and my boyfriend were offered a stay here from one of my closet friends. The experience was wonderful, I would love to be able to return. Staff was excellent, great family run hotel. Very impressed by the cleanliness and modern design!

glokanata, Manager at GLo Best Western Kanata Ottawa West, responded to this review
Dear Guest, Thank you for staying with us at GLo and sharing with us your GLo-ing review. We are glad that you enjoyed your stay and loved the modern design! We look forward to seeing you again soon! Sincerely, Your friends at GLo.

"As always, " Our Home away from Home!""

5
Rosemary T, Bahamas 12/06/2019

My husband, Doug, our grand daughter, Tyla, and myself, west guests at this lovely Best Western Resort in Kanata, Ottawa. We really enjoyed our stay there, and most definately, will return sometime in the future., Oh, by the way, my husband really loved the huge pillows.

glokanata, Manager at GLo Best Western Kanata Ottawa West, responded to this review
Dear Rosemary, Thank you for staying with us at GLo and sharing your GLO-ing review. Glad to hear that you enjoyed your stay and in particular the huge pillows:) It was our pleasure to host your stay and we look forward to seeing you again soon! Sincerely, Your friends at GLo

"Overnight Stay"

5
McScottyman, Ajax 10/06/2019

The hotel is spotlessly clean, spacious, and comfortable. Very quiet. Close to restaurants at Centrum and shopping at Tanger Outlet Mall. Breakfast included. I would stay again in a heartbeat. Unlike downtown, you won't be hit with a hefty parking fee as parking is free. On site gym but no pool but this is more of a no frills option. Beds were comfortable. You won't hear the Queensway. Solid choice. Fun, bright, and funky. I used to stay at the Comfort Inn down the street but Glo puts it to shame.

glokanata, Manager at GLo Best Western Kanata Ottawa West, responded to this review
Dear Guest, Thank you for staying with us at GLo and sharing your review. We are glad liked our clean, quiet and funky hotel with our comfortable signature gel top mattresses. It has been our pleasure to host your stay and we look forward to seeing you gain soon! Sincerely, Your friends at GLo

"Nice hotel close to outlets"

5
User 10/06/2019

This hotel is very modern and clean and is located very close to the outlets. It is located not too far from downtown Ottawa by car and close to the highway thus making travelling easy. Great staff and service.

glokanata, Manager at GLo Best Western Kanata Ottawa West, responded to this review
Dear Guest, Thank you for staying with us at GLo and sharing your GLo-ing review. It has been our pleasure to host your stay and we look forward to seeing you again soon! Sincerely, Your friends at GLo

"Amazing and Modern!"

5
User 07/06/2019

My kids loved the modern aspect of this hotel! We've never seen anything like it. The service was amazing, front desk was friendly, and LOTS of variety for breakfast. We were very satisfied with our stay.

glokanata, Manager at GLo Best Western Kanata Ottawa West, responded to this review
Dear Adam, Thank you for staying with us at GLo and sharing your GLo-ing review. We are glad that your kinds loved the modern design and feel of GLo and that we were able to exceed your experience. It has been our pleasure to host your stay and we look forward to seeing you again soon! Sincerely, Your friends at GLo

"Horrible service...."

1
smoke621, Toronto, Canada 01/06/2019

the Hotel itself is very clean and modern. It's new so that wasn't surprising. I think the consequence of it being new is the lack of experience the staff has with dealing with guests. Being polite shouldn't be the only asset to assisting guests. checked-in for 2 nights. - on the 1st day we left our room at noon and requested passing by the front desk for our room to be done and a request for 2 extra towels..the polite young lady at the desk ' no problem, we'll get that done right away'....we then told her to that we'd be back around 3p,... we returned at 4:30pm..to find our room not done...and obviously no towels. we then left again at 5:30pm..and asked again if the room could be done...they told us House Keeping has left for the day - ok..how about them towels?....yes, we'll bring them up to your room...- ok we returned at 10p, no towels. the next morning we were leaving, I paid the bill in full..then asked for a manager. No manager was on sight..... I proceeded to let the young lady at the desk understand our plight...clean up request, towel request...etc....she just said 'sorry to hear that sir'..well. does just 'sorry' do us any good when we paid for the services [ $580 for the 2 nights in a regular room]..of your hotel and you didn't live up to your side of the deal?... so no towels, messy room.for 2 days....no answers to our requests. as well on the morning of our departure, the desk called our room at 10 am..and asked if everything was ok...we said ' not the best' and the person just brushed it off and said 'thank you'...zero acknowledgment of what I just said. DO NOT PAY FOR THE INCLUDED BREAKFAST PACKAGE...its rubber scrambled eggs soaked in water....and you sit in a communal cafeteria-style setting. it was so bad. there is a lot more stuff ...but those things I would consider personal to myself...like the hard beds and too puffy pillows....and zero water pressure in the shower. next time, we will stay at the Holiday Inn across the way...same proximity from what we needed. Good luck with this place. don't say I didn't warn ya.

glokanata, Manager at GLo Best Western Kanata Ottawa West, responded to this review
Dear Guest, Thank you for staying with us at GLo and for sharing your feedback. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I would like to discuss your concerns and would very much appreciate if you could please let me know what is the best number I can reach you at. Sincerely, Arif Shariff

"Best Western Glo - Kanata"

5
Travel60113215128, Toronto, Canada 24/05/2019

Great hotel, overall appearance of hotel was very clean and modern! Loved the room, the decor was very inviting! The location was great as there were Restaurant Services close by and the location was close to where I was doing business. Would definitely stay there again should the opportunity arise.

glokanata, Manager at GLo Best Western Kanata Ottawa West, responded to this review
Dear Guest, Thank you for staying with us at GLo and sharing your GLo-ing review. We appreciate your feedback and look forward to hosting your stay soon! Sincerely, Your friends at GLo.

"Wonderful Stay"

5
User 22/05/2019

I recently stayed at this brand new hotel. The staff and rooms were excellent. The rooms are thoughtfully designed, with a desk for working and a super comfy bed. The extras free touches, like water, coffee and tea and free breakfast were such a nice perk. Would definitely stay again and will be looking for other GLo hotels in my travels.

glokanata, Manager at GLo Best Western Kanata Ottawa West, responded to this review
Dear Guest, Thank you for staying with us at GLo and sharing your review. It has been our pleasure to host your stay and we are glad that your loved our GLo and look forward to seeing you again soon! Sincerely, Your friends at GLo.

"Great Experience! First time in a GLo hotel"

5
Hoomanhr3, Vancouver, Canada 17/05/2019

I travel a lot but this was the first time for me staying in a GLo brand hotel. the room design was great. The bed and mattress quality was amazing. probably the best sleeping experience I had in a hotel.

glokanata, Manager at GLo Best Western Kanata Ottawa West, responded to this review
Dear Guest, Thank you staying with us at GLo and sharing your review. It has been our pleasure to host your stay and we are glad that you had a relaxed sleep on our Signature Gel Top Mattresses. We look forward to seeing you again soon! Sincerely, Your friends at GLo.

"Great modern, clean hotel with friendly staff"

5
clydew659, Rotterdam, The Netherlands 12/05/2019

I just liked the clean, modern style of this hotel a lot. It just feels like everything is brand new. There are convenient little details everywhere in throughout the room (e.g. USB ports in both workspace and bed lamps, covers over the coffee/tea cups). Wifi connection was very good. Staff is friendly. Cleaning is done well. Very enjoyable stay.

glokanata, Manager at GLo Best Western Kanata Ottawa West, responded to this review
Dear Clyde, Thank you for staying with us at GLo and sharing your GLo-ing review. We are glad that you enjoyed your stay and found the hotel to be accommodating to your needs. It has been our pleasure to host your stay and we look forward to seeing you again soon. Sincerely, Your friends at GLo

"Hoo was a great hotel"

5
User 06/05/2019

Very modern, very clean, hotel staff was present and polite with every encounter. Wish there was a pool!! The breakfast wS simple but a good variety. My daughter did not enjoy the waffles. Beds and pillows were so comfortable. Slept in both days!

glokanata, Manager at GLo Best Western Kanata Ottawa West, responded to this review
Dear Guest, Thank you for staying with us at GLo and sharing your review. We are glad that you liked the decor our signature gel top mattress which helps provide a restful sleep (and sleeping in too:). It was our pleasure to host your stay and we look forward to seeing you again soon with better waffles! Sincerely, Your friends at GLo.

"Very nice, modern hotel for an affordable price"

5
ScottishHound, Ottawa, Canada 03/05/2019

My boyfriend and I stayed at the hotel for 1 night and we were very happy with our stay. Being a brand new hotel, there really isn't anything that needs updating or is in disrepair. The only thing that I noticed was the wallpaper in the hallway was starting to peel in some spots, but it doesn't affect the quality of the room so I didn't care. The room was very sleek and modern. The bathroom floor needed a proper cleaning, but otherwise the room was really clean and it smelled nice. The beds were super comfy and the windows have blackout curtains so you have ultimate privacy and you don't get woken up by the sunlight if that's something that bothers you. The breakfast in the morning is complementary and serve yourself style. We were actually impressed with the selection; we expected bagels and cereal, but there was also sausages, eggs, hash browns, and make-your-own yogurt parfait. Don't expect a 5-star meal or anything, but for a free breakfast it was pretty good! The hotel was very quiet, even the street noise from the highway is minimal. My only real complaint is the lack of parking. We stayed on a Wednesday night and my boyfriend still struggled to find parking at one point. I'd hate to see how the parking lot would be on a weekend. All-in-all, this is a great modern hotel that doesn't break the bank. We'd be happy to stay here again!

glokanata, Manager at GLo Best Western Kanata Ottawa West, responded to this review
Dear Guest, Thank you for staying with us at GLo and sharing your review. It was our pleasure to host your stay. We are sorry that you noticed the wallpaper which was in the process of being re-installed and is now completed. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will continue to work on further improvements and look forward to seeing you again soon! Sincerely, Your friends at GLo.

"Will be back"

5
sreyns788379, Milton, Canada 25/04/2019

Brand new feel - great warm friendly staff. Made me feel important my entire stay. Pleasantly surprised by the quality of the breakfast - hopefully next time there will be q banana for me. The white noise device in the rooms was an excellent touch and definitely helped me! Cool idea. Definitely will stay again

glokanata, Manager at GLo Best Western Kanata Ottawa West, responded to this review
Dear Guest, Thank you for staying with us at GLo and sharing your GLo-ing review. We are delighted to hear that you enjoyed your stay and that you liked the acoustic control unit which provides a soothing background sound allowing you to control your room's acoustic ambiance resulting in a relaxed and restful sleep. It has been our pleasure to host you stay and we look forward to seeing you again soon and have some bananas! Sincerely, Your friends at GLo.

"Breach of Security"

1
Excursion26052415376, Newmarket, Canada 16/04/2019

Our room was left open all day after it was cleaned ( I presume before noon time). My family and I returned late in the evening to find this surprise. Front desk staff brushed us off. Fortunately, nothing was taken.

glokanata, Manager at GLo Best Western Kanata Ottawa West, responded to this review
Dear Guest, Thank you for staying with us at GLo and on behalf of our entire Team, please accept our sincere apologies. The Safety and Security of our Guests is very much important to us and we have addressed this with our Team and have re-trained both the Guest Service Agents as well at the Room Attendants on the importance of Safety and assure you that this will not happen again. Once again, please accept our sincere apologies and I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Yours truly, Arif Shariff

"Great Stay"

5
tinkertwo, Kingston, Canada 11/04/2019

We stayed one night at Glo Best Western while we were shopping in the Ottawa area. Was aware that the highway side of the hotel was noisy so we booked the two queen beds on the quiet side of the hotel. Very clean, friendly staff, close to the outlets. Rooms are modern. Breakfast wasn't the best but it is just a hotel buffet style breakfast so wasn't expecting much. The waffle I tried to make stuck to the pan and wouldn't come out without scraping, next persons did the same. Pastry was stale. But, over all, if that's the worst that can be said of this hotel then it is truly worth the money. Will stay here again for sure. Many thanks to the great staff!

"large group"

5
Excursion15453412496, Dorchester-on-Thames, United Kingdom 08/04/2019

I was on a class tour. We had 7 students in 2 rooms. We did not experience any issues. Our room was booked ahead of time by a parent, and even though this parent was not with us, it all went very smoothly

glokanata, Manager at GLo Best Western Kanata Ottawa West, responded to this review
Dear Guest, Thank you for staying with us at GLo during your school visit to Ottawa. We are glad to learn that you all had a pleasant stay and look forward to seeing you all again soon! Have a Glo-ing day! Your friends at GLo.

"GLO by Best Western"

5
Go06255130011, Kingston, Canada 05/04/2019

New Hotel Glo, By Best Western Very modern design/Hotel well priced, staff welcoming and you can use your Best Western rewards. Great job in offering something more than a basic room!!! Would stay again!!

glokanata, Manager at GLo Best Western Kanata Ottawa West, responded to this review
Dear Guest, Thank you for staying with us at GLo and sharing with us your GLo-ing review. We are glad that you liked our modern design and benefited from using your Best Western Rewards where the points never expire and you enjoy the instant rewards and incentives. It has been our pleasure to host your stay and we look forward to seeing you again soon! Sincerely, Your friends at GLo.

"Great spot for business travel if you need to be in Kanata"

5
Mark D, Fall River 05/04/2019

Stayed for business the first week of April. Very new hotel that opened in November. Rooms are nicely appointed and everything is new and shiny. Breakfast is included and has something for everyone. I stayed on the 3rd floor on the highway side and didn't have any issues with the road noise, there was a white noise generator built into the desk by the window. A quick Uber ride from lots of restaurants across the highway. Would definitely stay again.

glokanata, Manager at GLo Best Western Kanata Ottawa West, responded to this review
Dear Mark, Thank you for staying with us at GLo and sharing with us your GLo-in review, We are glad to hear that you did not have any issues with the highway noise. Yes, unit serves a dual purpose, not only does it mask out the highway noise but it also provides a soothing background sound designed for comfort and a good night's rest. We plan on installing these units before the end of April in all of our King Size Bed Rooms. It has been our pleasure to host your stay and we look forward to seeing you again soon! Sincerely, Your friends at GLo.

"GLo Best Western Kanata Ottawa West"

5
_hall_dwayne, Peterborough, Canada 05/04/2019

I am a regular customer and stay there frequently for business travel. Easy access to nearby shopping and dining establishments. The hotel itself has that brand-new feel to it. Crisp. Clean. Well appointed rooms. Superb customer service.

glokanata, Manager at GLo Best Western Kanata Ottawa West, responded to this review
Dear Mr. Hall, Thank you for staying with us at GLo and sharing with us your GLo-ing review. We are glad to see that you love the hotel design and clean, well appointed rooms. It is our pleasure to host your stay and we look forward to seeing you again soon! Sincerely, Your friends at GLo

"Hotel was amazing"

5
Roam27105936984, Kitchener, Canada 04/04/2019

Had a great time at this hotel that I want to go back and stay there and forget about the surrounding area and it was in a prime location for shopping and restaurants and would recommend this hotel to anyone

glokanata, Manager at GLo Best Western Kanata Ottawa West, responded to this review
Dear Guest, Thank you for staying with us at GLo and sharing your GLo-ing review. It has been our pleasure to host your stay and we look forward to seeing you again soon! Sincerely, Your friends at GLo.

"Great for business or leisure"

5
Voyage12808284241, Montreal, Canada 28/03/2019

I really enjoy staying at this property. The entire team is extremely accommodating and friendly. I like the fresh look of the rooms and appreciate the non carpeted floors! The gym is sufficient and everything is very clean. I am always comfortable when I stay here.

GLoKanata R, General Manager at GLo Best Western Kanata Ottawa West, responded to this review
Dear Guest, Thank you for staying with us at GLo Kanata and sharing with us your GLo-ing review. We are glad that you enjoyed the Gym and your entire stay, If we can be of further assistance, please let us know. We look forward to seeing you again soon! Sincerely, Your friends at GLo.

"Very Comfortable"

4
User 22/03/2019

The rooms were fun, clean and very comfortable. The staff was very accommodating. I will definitely stay here again. We did not stay very long, but it was a great stay. The rooms were big and the bed was extremely comfortable.

"Night at Glo"

3
NorthStar11730284052, Pembroke, Canada 17/03/2019

Hotel and room was WAY too hot. Worst sleep ever. I'd suggest giving your guests the ability to use their room air conditioning if they want to. 26 degrees is NOT room temperature or a comfortable way to sleep.

"Impromptu Night Away"

4
lchapman12015, Kingston, Canada 16/03/2019

Clean , friendly, different. GLo Best Western surprised us. Update new and enjoyable. Breakfast was good! Would come and stay again! Close to great restaurant and shopping and easy to get too.Thank you GLo Best Western!

"Modern, clean, convenient"

4
520bob, Huntsville, Ontario 16/03/2019

Excellent hotel, everything great except fourth floor next to highway made for lots of noise. Not sure what could be done. Maybe noise cancellors. Next time will request opposite side so we can get some sleep

"Nice overnight stay, not much parking"

3
User 09/03/2019

New hotel with beautiful modern decor and very clean, comfortable rooms. Breakfast was pretty avarage, but it was fine. Overall a nice experience. We were in Ottawa for a concert at Canadian Tire Centre and chose this hotel because it is so close and convenient (8min to concert, 20min to downtown). Unfortunately, there are not many parking spots. There was 1 available when we checked in around 4:30pm and we almost didn't get one when we got back at 11pm. I accidentally parked in a handicap spot (I didn't know. It was covered in snow and there is no sign in front). I'm not sure where you're expected to park otherwise. The street is very narrow and I wouldn't have been comfortable with street parking overnight. Overall, it was a fine stay for 1 night, but take parking into consideration if you plan on getting back to the hotel late at night.

"Good overnight stay"

4
User 08/03/2019

Neat funky decor. Clean. Comfy bed and pillows. Nice breakfast selection. Good coffee. Liked the soap and shampoo dispensers in the shower. Love this ecological way of being convenient. It was my 9yo grand daughter's first hôtel experience, the young looking setting made an impression on her.

"Excellent Stay"

5
User 08/03/2019

A great hotel. Perfectly located for events at the Canadian Tire Centre, and just a short drive to downtown. The room was clean, well decorated and the staff were very friendly. Will certainly be coming back.

"Family Stay"

5
User 04/03/2019

Everything we want in a hotel room. Spacious, bright, clean and competitively priced. The suite is ideal for a traveling family of four. My wife and I have our privacy with a comfortable king bed and the kids had a sectioned off area with a pull out bed. An added bonus is a small kitchenette area with was perfect for the kids who seem to eat non-stop. Check it out... you won't be disappointed

"Refreshing"

5
mitch791, Ottawa, Canada 04/03/2019

We found the Hotel Atmosphere very refreshing. Rooms are clean with a bright fun decor. Hotel team members were very welcoming and extremely helpful. We had missed the breakfast by a few minutes. The team offered to cook us a fresh breakfast. this was greatly appreciated. The location is perfect for a concert at the CT center and also close to tons of restaurants.

"Very Nice Stay"

4
Road43163556453, Peterborough, Canada 03/03/2019

Staff was excellent. Very helpful, kind and accommodating. Hotel is very clean. Beds are very nice and comfortable. Hotel is right in between the highway and a residential neighbourhood. Rooms on the highway side are a bit noisy but the residential side is very quiet. Slept great. I would definitely stay here again every time on business.

"One night stay"

4
vanessa379, Ottawa, Canada 03/03/2019

My husband and were in Kanata for a concert for one night. Here's what we thought about our stay. Hotel/Location: The location was easy to access from the highway and very convenient as our concert was at the Canadian Tire Centre. The hotel has free parking and WiFi. The front desk staff was pleasant but rarely at the front desk. Perhaps a little bell would be useful to alert front desk staff when a guest needs assistance as we often waited around and had to call out for someone. Room: The room was clean and modern with a funky design. The beds have new standard duvet covers and super soft pillow (not my personal preference, but standard in most hotels). The bathroom was also modern and clean. They provide shampoo, conditioner and body wash in the shower. They weren't amazing quality, but certainly convenient. Our King room was facing the highway, as are ALL of the king rooms. This was bothersome, as the sound of tractor trailers roaring by all night is not exactly conducive to a great night sleep. If you want the "quieter" side you have to (upgrade??) to a room with 2 Queen beds. Breakfast: The breakfast was decent. They had hot and cold options. When arrived for breakfast around 8:30am all of the tables were dirty including the centre island that had pizza sauce on it from a team that had pizza the night before. Overall: We paid about $160 including tax for our room that included breakfast. For the price it was a decent stay. I think with a few tweaks to little details it could be great!

"Great Atmosphere and beautiful rooms"

5
User 26/02/2019

Fantastic hotel, located in partially residential area, easy to get to off the 417. Hotel lobby, elevator area and rooms all have tons of natural light. Very relaxing feel all around. Staff were excellent, very pleasant and helpful. Attention to detail is evident. The entire hotel feels very open, airy and relaxed with well appointed rooms. The rooms are a good size and as mentioned have tons of natural light and for those who prefer more privacy or just like to sleep in the dark (like me), there are blackout shades in the rooms as well. Showers and bathrooms were clean, spacious and well appointed. Parking lot even has a pair of Electric Vehicle charging stations. Gym is a perfect size with the essential equipment for an "away workout". Very pleased with my experience and would recommend to anyone considering a stay.

"New Hotel - Great Location"

5
Jo-anne C, Haley Station, Ontario, Canada 25/02/2019

The hotel has only been open a few months and everything is clean and new. It is within a suburban neighbourhood so I felt very safe and comfortable in the area and had no qualms parking my car in the lot. The check in staff provided me with a room on the side of the hotel away from the busy highway to ensure a good night sleep and that was exactly what I got. I found the beds to be very comfortable with lots of pillows options. The room was an ample size with two seating areas plus a workspace. The bathroom was also spacious with a large walk in shower. There was a breakfast served (included) in the morning with breads, assorted cereals, waffles, juice, yogurt, eggs, home fries, potatoes and fresh fruit. The cost of the hotel is a little higher than I feel is appropriate, but overall, it is a lovely place.

GLoKanata R, General Manager at GLo Best Western Kanata Ottawa West, responded to this review
Dear Jo-Anne, Thank you for staying at GLo Kanata and sharing with us your feedback regarding your recent stay at our property. We are glad to learn that you liked our Gel Top Signature Mattress and breakfast options. The comfort and safety of our Guests is a priority in providing a superior experience for you and other Guests in the future. It was our pleasure to host your stay and we look forward to seeing you again soon! We wish you a GLo-ing rest of the week. Sincerely, Your friends at GLo

"Great for hockey teams!"

5
John R, Ottawa, Canada 12/02/2019

We stayed here three nights without any problems. Staff were great and friendly. Hotel is new. Clean and fresh smelling. Great restaurant down the street with the best food in town, friendly servers! Overall was a great experience.

Trek50700107651, General Manager at GLo Best Western Kanata Ottawa West, responded to this review
Dear John, Thank you for staying at GLo Kanata and giving us a GLo-ing review. It was our pleasure to host your stay and we look forward to seeing you again soon! Sincerely, Your friends at GLo.

"Hockey Tournament - Nice and Close to Arenas"

4
michaelcG7748ZT, Burlington, Canada 07/02/2019

New Hotel just opened at the end of 2018. The hotel is clean and the rooms are modern with comfortable bedding and pillows. You get a good night sleep. Had a bit of trouble at check in with not being upgraded or being allowed a late check out with my Diamond Select status. Not sure the person at the desk knew what it was. It never got taken care of but I received a nice letter from the manager apologizing after my stay. Breakfast area is large and has a work station of 3 computers. Food is ok. The service was pleasant, halls are a bit Apocalyptic but are very clean and well kept. 4th floor is an executive floor with a key card needed to get up to it. Never made it up there and wasnt upgraded so I am not sure what the rooms were like compared to the other 3 floors. Rooms are very clean, new, and modern. Showers have dispensers in them. Ours were empty and when we called down, they told us to come get them. So we did, problem is we didn't know how to install them and didn't want to risk breaking the new dispensers. Lots of parking and close to the Arena we were playing at.

Trek50700107651, General Manager at GLo Best Western Kanata Ottawa West, responded to this review
Dear Michael, Dear Michael, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I have looked into your feedback and further training will be provided to our Guest Service Agents. As a Diamond Select Member, we very much appreciate your loyalty and this oversight on our part is not acceptable. I am truly sorry for not recognizing your Diamond Select Status and I will personally provide follow up training to all our Guest Service Agents. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 343 417 4561. Sincerely, Your friends at GLo

"Ubstancw"

3
Elaine1958Ottawa, Ottawa, Canada 22/01/2019

I believe to qualify as a boutique hotel there needs to be a few special things in evidence. Granted the hotel is brand new and beautifully decorated but otherwise there is nothing of substance to elevate this hotel to above average. The breakfast on offer is acceptable but not amazing such as margarine (no butter), no peanut butter, no hot chocolate, no fresh fruit except small oranges and apples. The yoghurt provided is plain. No bacon, fake orange juice, and not even real milk for coffee and tea. They can and should do better if they are going to call themselves a boutique hotel.

Trek50700107651, General Manager at GLo Best Western Kanata Ottawa West, responded to this review
Dear Elaine, Thank you for staying at GLo and sharing with us your feedback. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. We will take your suggestions into consideration as we build our breakfast menu selection and hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 343 417 4561. Sincerely, Your friends at GLo.

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