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Best Western Plus Hotel Sydney Opera, Paris

4.5/5  - basé sur 703 notations.
50, Rue Des Mathurins, 75008, Paris, France - See map

Situated in the heart of the business area, within walking distance of the Opera house, the Madeleine Church and the Concorde Place, the Best Western Plus® Hotel Sydney Opera has a preferred location between Hausmann Department Stores and luxurious shops of the Fauborg Saint Honore. The hotel offers 36 rooms in a Napoleon III-style building with all modern equipment. They were all recently renovated. Free Wi-Fi access is available in rooms and public areas. Croissants and home-made pastries will help you start a good day. You have direct access to public transportation (subway, Paris RER, etc. ) to go to the business district of La Defense, Paris Expo Porte de Versailles, to reach Gare du Nord or to have fun at Disneyland® Paris. Starting July 1, 2015 there will a tourist tax of 1. 65 EUR per person and per night extra.

Best Western Plus

Hotel Sydney Opera

LABEL_ITINERAIRE

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Hotel advantages

  • Air conditioning
    Air conditioning
  • Cocktail lounge
    Cocktail lounge
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Guest reviews

In partnership with tripadvisor fr
Certificate of Excellence 2018
based on 702 guest reviews
NOTE ISSUED
Excellent
410
Very Good
242
Average
37
Poor
10
Terrible
3
REFER TO NOTICE
Business Business
100
Couples Couples
357
Family Family
108
Friends getaway Friends getaway
63
Solo travel Solo travel
45
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"Amazing and one of the best places to stay in Paris!"

5
17/09/2018

Fantastic beyond words. All the staff were great and super helpful. Location near St Lazare was very convenient! I ended up taking buses quite often while I was there! =D I have been to Paris a few times and tried many accommodations. This is by far the best. It is not cheap but it's Paris-- nothing is cheap there!

"Great location & helpful Staff"

5
03/09/2018

The location of the hotel is ideal, walking distance from most major attractions (Louvre, riverbank, Champs Elysees and more). When we arrived we got a free upgrade to a suite which was a very nice surprise as we were celebrating an anniversary which the staff were aware of. The reception staff were very helpful, arranging taxis, providing drinks and tips on the local area. The room itself was spacious, clean and a nice mix of modern and classic architecture with all the amenities that we needed. I was surprised that the hotel was ranked as a 3 star as I have stayed in 4 stars (and even some 5's) which have been a worse experience than this. The room was quiet and we had no disappointing features of our stay. If visiting Paris again, I would be happy to revisit this hotel.

Greti S, Responsable commercial at Best Western Plus Hotel Sydney Opera, responded to this review
hello from Paris, thank you for your visit and your kind comment. It is so nice to hear that you had a good stay at the hotel Sydney Opera and that everything was well here to celebrate your birthday. It is always a pleasure for us to give our guests an upgrade, sometimes it is not possible, but you had good luck. We have the chance that most of our rooms are faceing the courtyard, so they are really quiet. Dont hesitate to ask for at the moment of the booking. And for sure, you are right, our location is quite good. You may walk easily to different sight seeing places, to the departement stores and you may find a large choice of restaurants nearby. But in the mean time we are in a quiet area. Also different metro stations help you to visit other places in Paris or in the suburban. We hope you will come back to Paris to improve knowledge about this beautiful city and we would be happy to welcome you again. Kind regards, Greti

"4nights in Paris"

5
27/08/2018

My mother and I had a room here for 4 nights, two twin beds. Though the room was tiny, I've heard that compared to typical Paris rooms, it was roomy in that we could actually walk around lol. Other than the size, tough, everything was fantastic. They got us checked in early, the room was well appointed and comfortable. It's situated within and easy walk of there opera house, restaurants, shops and at least four metro stations. I'd stay here again, no question.

"Lovely newly renovated hotel and friendly staff"

4
24/08/2018

All newly renovated beautiful hotel with immaculate rooms. Very good value and close, within 5 minutes walk, to Galeries Lafayette. Breakfast okay. Staff very friendly and helpful. Room on 1st floor opposite pub is very noisy however even though apparently double glazed. Ensure you let hotel staff know so if noisy they can speak to pub management. Hotel Manager, Greti, was genuinely and extremely apologetic on hearing our experience. She was very personable and really wanted to ensure travellers had the best stay possible at the hotel. Offered free breakfast. She was also sincerely sorry to hear the remainder of our plans in France had been ruined and aborted because of short notice train strike in France cancelling all our trains. Eurostar on the other hand were the opposite and defiantly opportunistic on other peoples' dilemmas and had no empathy. Would recommend staying at this hotel as the beautiful rooms and lovely staff make a nice stay.

Greti S, Responsable commercial at Best Western Plus Hotel Sydney Opera, responded to this review
dear Madame, thank you so much for this kind review. It is nice to hear that you "forgot" all the misadventures you had in France ( fans watching the foot ball matches at the pub at the other side of the street and changments of your plans in Paris due to the train strikes ). We always do our best to help our guests to find a solution and like we told you we are lucky to have a lot of rooms to the court yard if you need a very quiet room. But you have seen that our street is a small one and without special manifestations it is rather quiet too. I hope you may come back soon to do what you could not this time.:-) In any case it would be a pleasure for us to welcome you again. In the name of all our team I wish you a very pleasant day. Kind regards from Paris, Greti

"Great location and adorable little hotel"

5
08/08/2018

We stayed for 3 nights in this small, classy and beautiful hotel. The rooms were small but beautiful and had all the amenities we needed. The location was perfect, just 1 km from the main areas. Breakfast was €15 per perso but worth it. Highly recommend this hotel.

AMGerbault, Directeur général at Best Western Plus Hotel Sydney Opera, responded to this review
Dear Madame, Dear Sir, thank you so much to choose our property ! We are so happy when our customers go back home with a nice "souvenirs" of their trip in Paris. It's tru that our location is confortable to visit the town or to make shopping ;) Don't hesitate to contact us if we can help for anything in our area, have a beautiful day ! Warm regards, Anne-Marie

"Family's first trip to Paris"

5
26/07/2018

Travelled to Paris for first time with 2 teenagers. Hotel location was great for talking to many sites including Arc De Triomphe, Notre Dame, Montmartre, Champs-Élysées, metro stations. Hotel staff was so helpful with directions and printed out how to get there from hotel. Rooms were clean! Highly recommended.

Greti S, Responsable commercial at Best Western Plus Hotel Sydney Opera, responded to this review
dear sir, Thank you so much for your kind comment. It is nice to hear that you had a good stay with us. Your comfort and wellbeeing is very important for us. It is great that you could benefit of our location too. We have the chance to be in a nice quater of Paris. It is rather quiet but not for from the big department stores, restaurants and metro stations and in walking distance for many sight seeing places. We wish you and your family a good summer time and hope to welcome you again at the Sydney Opera. Greti

"So quaint - So comfortable "

5
20/07/2018

A perfect boutique hotel right in the centre of all the action. We had a superior style room which was spacious and comfortable. The staff were always very friendly and most spoke English which helped as I have atrocious French skills. We walked to the louvre and to the Main Street to visit Galleries LaFeyete.

Greti S, Responsable commercial at Best Western Plus Hotel Sydney Opera, responded to this review
dear sir, it is nice to hear that you had a good stay in our hotel. You are right, we have the chance to be well located and you may go to a lot of different spots by foot. Otherwise you have several metro stations not far away ( Madeleine, Havre-Caumartin, Saint-Lazare and Auber ) and it is easy to discover other parts of Paris or to go to Disneyland, Versailles, Giverny and many other interesting places. kind regards from all our team. Greti

"Great place -fantastique "

5
18/07/2018

Great place! A lovely boutique hotel with such a polite and helpful receptionist. Helped us with any enquiries. Rooms were clean upkept well. Nothing wrong with the hotel at all. Fairly close to hop on and off bus and a few cafes to have a bite to eat. Lovely

Greti S, Responsable commercial at Best Western Plus Hotel Sydney Opera, responded to this review
dear madame, thank you for this nice feed-back. We are always happy when our guests feel good in our hotel and the beautiful city of Paris. We wish you a nice summer time and hope to be able to welcome you again at the Sydney Opera. kind regards, Greti

"Great choice for Paris Newbies!"

5
04/07/2018

We enjoyed a great 3 night stay at this hotel during our recent visit to Paris. On our arrival the desk clerk, recognizing this was our first visit to Paris, provided us with helpful advice in English on breakfast, tourist areas, and security. He also upgraded our room for free to a larger room on the top floor with a couch and exposed beam ceiling. The room was very clean, with a good firm bed and windows that open for fresh air. A USB charger was also available for phones. We did not use the motel breakfast as there are several excellent patisseries in the neighborhood. The location is convenient to the Opera area, and within a 20 minute walk of the Louvre and Seine. We used the RoissyBus to access the hotel without difficulty. The elevator at the hotel is very tiny, and the staircase is spiral, so that may limit travelers with mobility impairments.

AMGerbault, Directeur général at Best Western Plus Hotel Sydney Opera, responded to this review
Dear Madame, Thank you to sharing your experience from Sydney Opera hotel. We are so glad you enjoyed your stay in Paris with us. It's true that our location is comfortable to visit Paris or for shopping. As soon as we can, we try to upgrade our customer's booking, it's not possible every day but we trying ;) the all team joins me to wishing you a nice summer, may be we are going to see you back in another season...!!! Warm Regards, Anne-Marie

"Surprise weekend"

5
21/06/2018

Lovely hotel in the right place for all the sites. Near the metro and the hop on hop off bus. Good restaurants near by. Most sites within walking distance Good sized quiet rooms. Staff helpfull a pub just across the road

Greti S, Responsable commercial at Best Western Plus Hotel Sydney Opera, responded to this review
dear madame, We are happy that you had a nice weekend in our hotel and that you like our neighbourhood. So we certainly may welcome you for an other trip to Paris. Kind regards from all of us. Greti

"Hotel & Location Are Excellent"

5
20/06/2018

We stayed for four nights and really enjoyed the hotel (we had a big room on the 5th (top) floor) and the location. Really enjoyed the Opera area and local food / cafes / bars, but also a pleasant walking distance to key attractions like the Louvre, D'Orsay, etc. Hotel was very quiet - we slept great - and very well maintained and clean. Stay there.

Greti S, Responsable commercial at Best Western Plus Hotel Sydney Opera, responded to this review
dear sir, thank you for shearing your impressions of your stay in our hotel. It is great to hear that you enjoyed beeing with us. Room 504 which is a deluxroom, is really very quiet and comfortable. Thanks for your comment for our chamber maids - they do a good job and will be happy to get this feed back. And you are absolutly right, we have the chance to be in a very nice location. You may do a big part of sightseeing in walking distance or use 4 different metro station close by, have good shopping and a large range of restaurants, bars and theaters. It would be nice to welcome you again. Kind regards, Greti

"Top"

5
19/06/2018

Everything about this hotel is wonderful, the location, the room, the restaurant etc but the very thing we appreciate most is the personnel - the lady at the reception (her name is Raini?!) is super friendly and highly professional, making you feel so welcome and pampered. We definitely will stay with the same hotel again given its great software!

Greti S, Responsable commercial at Best Western Plus Hotel Sydney Opera, responded to this review
hello from Paris, what a nice comment ! Thank you so much. We are all happy that you had a good stay in our hotel and a nice time in Paris.Rani will be delighted to read your message. Thank you again. We hope to welcome you again at the Sydney Opera. Have a good day. Greti

"Nice hotel with good location "

5
18/06/2018

Very good hotel, nicely located and decent price. Went for a business trip and very happy with the cleanliness and facilities. The staff is very welcoming and good breakfast served every morning. Will visit again!

Greti S, Responsable commercial at Best Western Plus Hotel Sydney Opera, responded to this review
Good afternoon from Paris, Thank you for your nice comment about your stay in our hotel. We are always glad when our guests feel well, feel like at home, even for a business trip. We hope to have the pleasure to welcome you again! kind regard from all the team, Greti

"Fantastic Location and even better hotel"

5
18/06/2018

I recently stayed in this hotel over the June Bank Holiday and could not recommend this hotel more. Great location. From start to finish the hotel was extremely welcoming and helpful. We arrived as a group of four at 9am in the morning and they were able to provide one room straight away which was excellent as check in was not until 2pm. No matter what queries we had on directions etc they were always more than happy to help. Would definitely recommend this hotel to all my family and friends.

Greti S, Responsable commercial at Best Western Plus Hotel Sydney Opera, responded to this review
hello from Paris, we are so happy that you had a good stay with us. Even if check-in time is at 2pm, we always try our best to give the rooms to arriving clients before. But that depends also on the departures, so we may not guarantee it. We do it with pleasure if it is possible. Hopefully we may welcome you again. kind regards, Greti

"Great Location"

5
14/06/2018

I had to book this last minute and the staff was great. The hotel is in a very nice and safe area. it is very comfortable. In walking distance of the Opera House as well. Make sure to get the right bed. I ended up with two twin beds side by side as a double bed.

"Best Western Sydney Opera"

3
13/06/2018

This location was selected because we took the train to Normandy and wanted to be walking distance to train station. The rooms are small. Breakfast area nice, good menu. Staff nice and helpful.....some staff were very hard to understand. Best Western in US made our reservations......(recommended by Costco) and they did not reserve the right number of rooms. Paris Best Western said they were not responsible. One couple had to get a hotel room across the way for double the price. !!! I still have not heard from Best Western. We will not be using them again. Manager Anne-Marie Gerbault was very nice and apologetic . She contacted Best Western and sent them my email correspondence .... but still no customer satisfaction accured.

Greti S, Responsable commercial at Best Western Plus Hotel Sydney Opera, responded to this review
dear madame, dear sir, thank your for your visit in our hotel. We remember your arrival and were so sad that we could not give a room to your friends too. We would have prefered to have all of you with us. Nevertheless I think for this very charged period they had good luck that we could find a room in the hotel next door. Unfortunatly we dont have the same space in Paris that you may have at your home. We wish to have it for our clients. You got our biggest standard rooms but we may understand that it is rather small for travellers with several bags. Finaly we hope that you will get any explaination from Best Western International concerning this mistake in your booking.If you need any more information from our side, dont hesitate to contact us again. Mrs Gerbault or our reception team will always be here for you. kind regards from Paris, Greti

"Highly recommend!"

5
05/06/2018

We really enjoyed our trip to Paris and our stay in the hotel! It is in a great location and walking distance to all the main attractions. The hotel staff, in particular those on the front desk, were really helpful and friendly!

Greti S, Responsable commercial at Best Western Plus Hotel Sydney Opera, responded to this review
dear madame, we are glad to hear that you had a good stay in our hotel and that you enjoyed our location. We have the chance to be in the center of Paris and in fact you may do so a lot of things in walking distance. But we are also not far away from 3 different metro station ( Madeleine, Havre Caumartin and St. Lazare) and so you may reach all the other points of interest in Paris or around very easily. In the name of all our staff I wish you a pleasant day. And we hope to see you again. kind regards, Greti

"Fanastic Hôtel"

5
05/06/2018

Everything about this hotel was top class. From the rooms, staff, and location. Sabrai at the front desk was very friendly and helpful. The lady around for breakfast was also very nice! I could not fault my stay in this hotel

Greti S, Responsable commercial at Best Western Plus Hotel Sydney Opera, responded to this review
dear sir, thank you so much for this excellent comment. And a special thank you for Sabari. We are always happy to hear when our guests had a good stay with us. We hope to see you again at the Sydney Opera hotel. kind regards from all of us, Greti

"Convenient and safe location in Paris"

4
29/05/2018

If you want to go shopping, this hotel is a great choice. By walking distance 10-15 minutes, you can reach high end shopping area and Lafayette mall. If you want to visit Musée du Louvre or Eiffel Tower, it's close to subway station with 5 mins walking, too.

Greti S, Responsable commercial at Best Western Plus Hotel Sydney Opera, responded to this review
dear madame, thank you for your nice comment. You are right, our hotel is situated in a very interesting location for shopping, but also for sight-seeing or to go to a theater or a good restaurant. we hope to see you again during your next visit in our beautiful city. kind regards from Paris, Greti

"Rani is wonderful!!"

5
29/04/2018

It was our 1st trip to Paris and Rani was at the BW Plus Sydney Opera desk during much of our stay. She provided a map, suggestions, directions -- whatever we needed. Her manner, always professional, was also very friendly and interested. The hotel itself is in a great location with great little restaurants about 1 block from the hotel. Our room was bright and comfortable with a great bath/shower. Wonderful stay.

AMGerbault, Directeur général at Best Western Plus Hotel Sydney Opera, responded to this review
Dear Madame ! Thank you for your kind comment and thank you for Rani, she'll be happy to read your message ;) Glad you enjoyed our services and location, we hope to see you again in Paris, Warm regards, Anne-Marie

"Great Stay at Best Western Plus Sydney Opera"

4
22/04/2018

Upon arrival i was happy with the location of the hotel as well as the friendly greeting i received. i was offered complimentary hot tea and they also had other beverages available for a fee. This is a small hotel however the rooms are more than adequate. i had a separate bedroom and sitting area with a tv in each room. The bathroom was small however i loved the shower. The water pressure was great and it got really hot. there was a functioning window in the sitting room and they kept a tea kettle, coffee pot and cups and glasses clean and readily available. the safe worked as expected and i felt very safe. the only thing i found to be different was when you leave the room you must leave your room key at the front desk. they give it back to you upon your return, it wasn't bad just different. it does keep one from losing or misplacing the key while out and about. the front desk staff was always polite and helpful. this was my first trip to Paris and i found the location to be really good for my needs. there were several pharmacies within minutes of the hotel, bars and restaurants and small grocery stores. it was quick and easy to reach the metro stops to get around town. my only con is that the elevator is extremely small but the stairs worked just fine for me lol. this is a quiet hotel, very clean and safe with polite staff. i definitely recommend this hotel to others who are looking for these qualities.

AMGerbault, Directeur général at Best Western Plus Hotel Sydney Opera, responded to this review
Dear Madame, Thank you for your kind comment. Your details are very helpful for the others travellers and It's the first and real reason of being of the system. We thank you to choosing us and we hope to have the chance to welcome you again in Sydney Opera hotel. Everything is small in Paris but we try to put everything can need our customer in their room. We wish you a nice and sunny week, warm regards, Anne-Marie

"Brilliant Hotel - even better location!"

5
26/03/2018

This hotel is in a great location for exploring Paris. About 20 minute walk from all the main sites! A five minute walk from Auber Station, which is only one change from the main line from Charles De Gaulle. Free espresso in the lobby all day every day with a variety of complimentary snacks at the front foyer. The staff were all so lovely and friendly - made us feel very welcome. The rooms aren't massive but there's enough room! Comfy beds with a separate toilet / shower room. We were just in a standard room I should add! The shower was amazing! The hotel is very clean and well presented. Would highly recommend! Very well priced too.

AMGerbault, Directeur général at Best Western Plus Hotel Sydney Opera, responded to this review
Good Afternoon Madame ! You became a real guide of our area ;) It's true that our location is closed to the main parisians attractions. We are so happy you appreciate our service and we hope to have the chance to welcome you again in Sydney Opera hotel !! Kind regards, Anne-Marie

"great location"

5
21/03/2018

Stayed there for 4 nights.Luckily we were upgrade to a deluxe room.It is a small,homely hotel and the room was lovely and relatively spacious and very clean.The staff were very helpful and attentive so I have no complaints at all. The main reason for choosing the hotel was its location in the L'Opera area and this hotel was perfect for us and meeting our family(who were staying in the same district) for exploring Paris.

AMGerbault, Directeur général at Best Western Plus Hotel Sydney Opera, responded to this review
Good Morning from Paris ! It's true that our location in the Opera and Madeleine Church area is really confortable. We are so happy you enjoyed your time with us, the all team will be glad to read your comment. Thank's a lot, have a nice weekend, Kind Regards, Anne-Marie

"Excellent Value -Great Location"

4
20/03/2018

Stayed 3 nights for work and leisure. Right size rooms for Paris, with just enough elbow room comfortably for two. Great location on a very nice street, within 5 minutes walking to St. Lazare rail station and tons of other useful spots and restaurants. Extremely nice and welcoming reception and very well cleaned and maintained guest rooms - Excellent Value For Money without going down market.

AMGerbault, Directeur général at Best Western Plus Hotel Sydney Opera, responded to this review
Hello from Paris ! It's really interesting ans so nice to read your comment. I'm sure you have the habit of hotels rooms...Thank you to have choosing us and we hope to have the chance to welcome you again in Sydney Opera hotel, Sincerely, Anne-Marie

"Great Paris Hotel"

5
19/03/2018

Really comfortable and relax experience. The staff of the hotel,specially Greti during arrival and stay was very friendly and helpful. Sabari was always smiling and cordial, helping us with everything we needed it. Great staff, the best of this hotel. Rooms were small but very clean and comfortable. The location is great,very quiet but close to restaurants and attractions. We'll be back. Highly recommended.

AMGerbault, Directeur général at Best Western Plus Hotel Sydney Opera, responded to this review
Good Morning from Paris,Thank's a lot for your kind comment ! We are so glad you enjoyed your time with us and our service. we hope to welcome you again, may be in summer time ;) Kind regards, Anne-Marie

"5 Stars again - super staff"

5
15/03/2018

Travelling a lot for work, hotel can make a lot of difference in the way you apprehend a week. The rooms and location are important but service is what makes a stay memorable. This hotel has it all. Great cosy rooms in a well located area of Paris with a great friendly staff. I can only recommend it.

AMGerbault, Directeur général at Best Western Plus Hotel Sydney Opera, responded to this review
Dear Sir, We are so pleased when our customers leave Paris with a good memory ! Thank you for your recommendation and we hope to have the chance to welcome you again in Sydney Opera hotel. Don't hesitate to contact us if we can help for anything in our area, Sincerely, Anne-Marie

"Safe, comfortable, well appointed rooms, great location"

5
10/01/2018

Lovely hotel. Such a different Best Western. Highly recommend. Front desk staff the best. Sarabi, Greti, and others I can't remember. Always felt safe and a nice place to come back to after a full day. Housekeeping does an excellent job, the rooms, bathrooms etc. are impeccable. Loved the room decor - cozy and well appointed. Quaint place to stay on Rue Des Mathurins.....Thank you for treating us so well. I would stay here again in a New York minute.

AMGerbault, Directeur général at Best Western Plus Hotel Sydney Opera, responded to this review
Dear Madame, Thank you so much for your kind comment ; when our customer go back home happy we have win ;) Thank you to have choosing us and we are pleased you had a good time in Paris, rue des Mathurins ! Don't hesitate to contact us if we can help for anything in France and we hope to have the chance to welcome you again in Sydney Opera hotel.Sincerely, Anne-Marie

"BW Sydney Opera"

5
09/01/2018

I have stayed here several times. For many years I stayed at the BW Folkestone Opera . This family owned both the Sydney and Folkestone, but a little over a year ago sold the Folkestone, so I have been going to Sydney. But I stayed at the Folkestone since maybe 2002 several times a year. I would recommend either one. The staff from Folkestone has carried over to the Sydney. Great group. Plan on being there this Feb.

Greti S, Responsable commercial at Best Western Plus Hotel Sydney Opera, responded to this review
Hello from Paris, Voilà a lady who knows Paris very well since the time she comes here! We appreciate your loyalty to our beautiful city and to our hotel of course. We are all so happy to welcome you soon at the hotel Sydney Opera. Kind regard, Greti

"Beautiful hotel in a great location"

4
01/11/2017

Thoroughly enjoyed our visit to Paris because of this hotel. It was extremely well laid out, great location, wonderful rooms.......... It gave us a great spot to come home to each evening. Wonderful front desk staff that assisted us with directions and cab reservations. Would stay here again!

AMGerbault, Directeur général at Best Western Plus Hotel Sydney Opera, responded to this review
We are so glad you feel at home with us !! It's our "objectif" and we win when our customers feel it. We hope to have the chance to welcome you again in Paris, don't hesistate to contact us if we can help for anything in France, Sincerely, Anne-Marie

"Relaxing, great staff"

5
10/10/2017

We loved this hotel so much the first time that we stayed there again. It had been updated since we were last there and it was even better! The rooms are comfortable, clean and so conducive to relaxing after a busy day. The staff is amazing! They speak excellent English and were so helpful. One staff member ordered us a cab to the airport the night before and another staff member made sure our cab driver was getting us to the correct terminal the next morning. The location is convenient to the metro and to restaurants.

Greti S, Responsable commercial at Best Western Plus Hotel Sydney Opera, responded to this review
Hello from the Sydney Opera ! It is nice to read your comment and to know that you had a good stay with us. We do all our best to make the rooms comfortable and to give you the best service we can. To welcome you and to make you feel well with us is our most important job. We are looking forward to see you again ! Kind regards, Greti

"Positively surprised by Best Western"

4
01/10/2017

I stayed 2 nights at this hotel in June 2017 in room #100 with a friend from America. We really enjoyed our stay. Our room was cosy with a good bathroom, lots of mirrors and plugs, no street noise (although at the side of the street), lots of TV stations, perfect location. The room had a rather small cupboard but it was OK for a few days. Breakfast (at 15 euro pp) is served in a "corner" of the lobby and is nothing grand but good enough. Location is very central (about 15 min' walk to Jardin des Tuilleries). The only thing we did not like so much was the fact that the nearest metro station is a 15 min' walk away. Also, the staff was a bit difficult to deal with. The girl overseeing the "breakfast service" was very friendly as was one of the guys at reception, although the latter only seemed to speak English and was of little use when it came to getting help with practical things. It seemed like he didn't know Paris at all. The other (male)receptionist was rather rude and condescending (to women?) and not helpfulo at all. It was a good thing we are seasoned travellers and had the internet for travel guidance. Would probably not stay there again but try to find a similar hotel closer to a metro station. Having said that, our overall experience was a positive one, so don't let my review "scare you away".

Greti S, Responsable commercial at Best Western Plus Hotel Sydney Opera, responded to this review
good afternoon from Paris. Thank you so much for your comment. It is very important for us to get your feed-back. We are glad that you had a good stay in the room and that everything was well working there. I am sorry that you had not the usual service at our reception desk. I apologize for this inconvenience. You should know that in the meantime we reorganized the reception team and we got good news from our clients. Concerning the metro stations near the hotel, there is certainly a misunderstanding. Our hotel is situated within 5 minutes walk from 4 different metro stations : Madeleine, Havre-Caumartin, Saint-Lazare and Auber. Also you have a lot of different buses going to all directions in Paris not far away. I really hope that you change your mind, that we may welcome you again and propose you a better experience at the hotel Sydney Opera. kind regards from all of us, Greti

"Excellent"

5
30/09/2017

It hasn't been our first stay at Best Western Sydney Opera . This hotel is an excellent accommodation that totally fits in the category of any Best Western and as well 3 star hotel. The stuff is polite and efficient, the room was clean and comfortable.

Greti S, Responsable commercial at Best Western Plus Hotel Sydney Opera, responded to this review
dear madame, It is nice to hear that your last stay with us was again what you expected. It is important for all of us that you feel well at the Sydney Opera hotel. It would be a pleasure to welcome you again. kind regards, Greti

"Lovely tTime"

5
26/09/2017

Ok, boys and girls, loved staying there. you can walk to most places are with 30 mins. staff get great and helped loads. clean rooms nice shower and good service. Will be there again in Dec 2017 and again Feb 2018

Greti S, Responsable commercial at Best Western Plus Hotel Sydney Opera, responded to this review
hello from Paris, thank you so much for your nice words and your fidelity ! We are looking forward to see you very soon at the hotel Sydney Opera. kind regards, Greti

"Excelent hotel, great location, excelent service from Sabari"

5
22/09/2017

We have been to Paris, maybe three times, but this hotel was the best. The location was great, close to the big boulevards, 700m to the Opera, close to buses and metro station. The room had everything we need. When we got there, we have been upgraded because we had a child with us.Thanks. The guy that works at the reception, Sabari, Sabori, was the best. He went over his obligations, he gave us the advises, where and how to get where we need it. The breakfast was good, initially I declined, but Sabari got us a great deal. There is a bus that goes on the route Airport CdG to Opera, I think is Roissy... But we took the taxi, and the price is less then 60Euro, to the hotel. I said this, because from the airport are many people that will try to charge you more, so it is good to know the price, to negotiate them down. From the hotel it is easier, just ask Sabari and it is done..... The room had all the amnesties that we need. Big tv, fridge, safe box, nice and clean bathroom. I will definitely recommend this hotel.

Greti S, Responsable commercial at Best Western Plus Hotel Sydney Opera, responded to this review
good afternoon from Paris, Thank you so much to have taken your time to post your comment. We are happy that you had a nice stay with us. You are right, we have the chance to be in a good location. Our hotel is in a quiet area, but you have not far away all you need - restaurants, theaters, shops, metro and bus stations. And several monuments are in walking distance. And we are within 5 minutes walk to the Roissybus, going and coming directly from the airport CDG Charles de Gaulle ( the price is 12.50 euros per person ). The price for the taxi is fixed now. To come from the airport CDG it is 54 euros and to go there it is 57 euros. Please be carefull if you come back with your child and give us a call before. Our rooms are only for 2 persons and you had good luck that Sabari could give you a upgrading for a big room to make your stay comfortable. Thank you for your nice words for Sabari. He will happy to read this. We know that he is the best :-). Perhaps we may welcome you again at the Sydney Opera hotel. Kind regards, Greti

"A small and charming hotel"

5
14/09/2017

I spent three night at this hotel with my daughter. The service was excellent. Everyone at the reception (especially Sabari), and the ladies preparing breakfast, were friendly and very service minded. The breakfast was good, but I missed fresh vegetables. The rooms very clean, comfortable and pleasant. The area was lovely and the Louvre, the Tuileries and Lafayette were within a pleasant walk away. Had some great hours walking in the Tulieries with my daughter, feeding the birds that ate from our hands, and drinking coffee while watching people pass by. I will definitly use this hotel again, and I reccommend it to anyone.Very good value, good location and first class service.

"Fantastic place to stay"

5
08/09/2017

Love this hotel! Amazing rooms, friendly helpful staff what more do you want. The rooms are beautiful, just can't fault. Sooo clean and comfortable. Close to where we wanted to be Would highly recommend and would love to return

"Loved it, just loved it."

5
05/09/2017

What a place. Warm welcoming and a very good first impressing. In France there sometimes are diffeculty to find english speaking front personal, but the staff here spike english very well. Good for us who are spesk frence like a foregin child in kindergarden. And the room, so delicate and fine. Really good bed and delicate decorations. We loved it. We will befently book here again.

"Excellent Hotel"

5
21/08/2017

We stayed at the BW Hotel Sydney Opera for five nights during our recent trip to Paris. We had an amazing stay, the hotel staff was most accommodating, specifically Sabari at the front desk. He was very helpful, always attentive, and ensured we had everything we needed for our stay. We will most definitely be staying here on our next visit to Paris. Centrally located, comfortable, and very clean.

AMGerbault, Directeur général at Best Western Plus Hotel Sydney Opera, responded to this review
Good Afternoon from Paris, the entire team thank you for your kind comment. We are so glad you enjoyed your time with us. Sabari likes his job and people, He is happy when he's sure our customers have anything they need or whish. We hope to have the chance to welcome you again in France in Sydney Opera hotel. Kind regards, Anne-Marie

"Great Location, Great Staff"

5
18/08/2017

My wife and I spent two nights here, it is within walking distance to many sights and attractions, tons of cafes and restaurants and multiple Metro stops. The staff was extremely helpful, especially Sabari who went out of his way to assist us. We would absolutely stay here again without question and recommend this hotel to first time Paris visitors as we were. Very safe area.

AMGerbault, Directeur général at Best Western Plus Hotel Sydney Opera, responded to this review
Dear Sir, we are so happy you enjoyed your time with us. Sabari will be glad to read your comment, thank you for him, he likes his job and people, we are so lucky to have him in the team :) We do understand you became a real 8 arrondissement guide and we hop eto welcome you again. Donét hesitate to contact us if we can help for anything in France, sincerely, Anne-Marie

"Great service, nice rooms"

5
09/08/2017

First time at this hotel but we were treated great. We had an early arrival flight from Venice and took our taxi straight to the hotel when we arrived Sabri informed us that checkin was 2 pm and we had arrived really early 9 am. We explained we were all tired. He worked his magic while we went and had breakfast in a Cafe and when we got back two of our three rooms were ready!!! Sabri was amazing he suggested a good French restaurant to eat and little cafes for breakfast since we opted out of the hotel breakfast. He help us find was to get to sights and even printed out maps, along with providing a city map...the service was definitely 5 star. Can't say much about the hotel breakfast as we never had it but it looked decent. The hotel is located about a 20 min walk from the Arch of Triumph and about a 45 min walk from the Eiffel Tower ( we walked a lot). If walking isn't your thing then there is the large metro station a 5 min walk from the hotel that can get you just about most places and there are other single line stations about around the hotel. The rooms were small but not tiny a good size really and that's what we expected in Europe. Overall we had a great stay and will definitely go back next time we are in Paris.

AMGerbault, Directeur général at Best Western Plus Hotel Sydney Opera, responded to this review
Hello from Sydney Opera hotel !! the whole team joins me to thank you for your kind comment, specialy for Sabari, thank so much for him !! We are so happy when our customers go back home with a nice memory of their trip in Paris. We understood you enjoyed your time in Paris as a real parisians persons. Our location is quite nice to visit Paris for sure.We hope to have any chance to welcome you again in Sydney opera hotel, we staying at your disposal for anything we can help in France, sincerely, Anne-Marie

"Excellent hotel"

5
09/08/2017

Just returned from our first trip to Paris. Could not have got a better hotel. Spotlessly clean. Room was very comfortable with a nice en suite with walk in shower. We booked a superior room which had everything you could need including fridge, safe, kettle, coffee machine, hairdryer and large tv with BBC1 and 2. All staff were very polite and helpful. Location was close to the Opera House. Lots of shops and restaurants nearby. About 25 mins to Arc de Triomph. We walked everywhere rather than using metro or buses. We did get a two day ticket for the hop on and off boats which we thought were really good. We used the Roissy Bus to and from the airport. It was really easy to find when you come out of the airport. Cost 12 euros each way. Only 5 mins walk fro. Hotel and goes every 15 mins. We loved Paris and this Hotel and will definitely return.

AMGerbault, Directeur général at Best Western Plus Hotel Sydney Opera, responded to this review
Good Morning from Sydney Opera hotel ! The whole team thanks you for your kind review. We are so pleased to understand that you enjoyed your time with us. You seem to became a real guide of Paris !! That's nice !! Our superior room is as you said, our rooms are from 12m2 to 30m2, from standart to suite junior. And you're right, the best and cheaper way to come from Roissy airport is the Roissy Bus, starting and arriving near by the Opera House, 5 minutes walking distance from us. We hope to have the chance to welcome you again, may be in another season !! Christmas time is quite nice you know :) Kind regards, Anne-Marie

"Not my first time here"

5
02/08/2017

I've stayed in this hotel before. The rooms are all different and all the ones I've been in have recently been refurbished. The staff is personable and attentive. The rooms are good size (by Paris standards). Get a room off the rear courtyard. It's much quieter.

AMGerbault, Directeur général at Best Western Plus Hotel Sydney Opera, responded to this review
Thank you for your loyalty ! We are so glad when our customer wants to come back and keep a good memory of their stay with us. Kind Regards, Anne-Marie

"Best Location, Family Friendly"

5
23/07/2017

Best Western is conveniently located within walking distance from two major Metro Stations- Saint Augustine and St. Lazare and provides access to all across city. It is surrounded by variety of restaurants and in particular for (us) Vegans / vegetarians - Boco and Spezia restaurants. Simple but fulfilling breakfast option and family friendly staff - Aliénor & Sabari Very family friendly, strongly recommend

Greti S, Responsable commercial at Best Western Plus Hotel Sydney Opera, responded to this review
good morning from Paris and thank you for posting your comment. In fact, our hotel is located in a good area for sight seeing. There are also the metro stations Madeleine and Havre Caumartin close by and RER A at Auber for going directly to Disneyland. Like you know we dont have family rooms or connecting rooms, but we always do our best to give you rooms on the same floor. In the name of all our staff I wish you a nice summer. We would be happy to welcome you again. kind regards, Greti

"Excellent stay in room 504"

5
16/07/2017

I stayed only 1 night on business in July. Wished I stayed longer because really the room was excellent, and for the price I payed an incredible value compared to similar price range hotels in Paris. Ask for 504. It's a junior suite, recently renovated with a kick-a bathroom. The hotel is really well run, the staff very friendly. Location is very good not the greatest but a nice and safe area and plenty of shopping within 5 min walk if you're into that. Breakfast is very good, excellent bedding and cleanliness, very quiet room too. I think this hotel is the best I have stayed at in this price range and I will definitely come back for my next trip to Paris. Thanks to the entire staff!!

greti17, Responsable commercial at Best Western Plus Hotel Sydney Opera, responded to this review
thank you so much for your nice comment. we are so happy that everything was well during your stay and hope that you may come back for more than just 1 night and hopefully have again room 504 ! all the staff of the hotel Sydney Opera wishes you a nice summer. kind regards from Paris, Greti

"Very happy"

5
13/07/2017

Nice hotel. Good air conditioning especially when it was close to 35 degrees C. Room not huge but it's expected when in a hotel in Paris. walking distance to the main sights. Friendly staff available day and night. The best hotel wifi I've had, unlimited usage and fast unlike some hotels. The rooms and lobby area was well cleaned each day. The member of staff on the front desk was happy to help print our transfer reservation and he did it the minute we asked. Would definitely stay again.

AMGerbault, Directeur général at Best Western Plus Hotel Sydney Opera, responded to this review
Good Morning from Sydney Opera hotel, thank you so much for your kind comment. We are so glad you enjoyed your time with us. Don't hesitate to contact us of we can help for anything in Paris, see you soon ! Sincerely, Anne-Marie

"Great hotel"

5
13/07/2017

I really enjoyed my stay at this property. Clean room, comfortable bed and very friendly staff. The location of the hotel is within easy reach to La Fayette, Madeleine and St Lazare. I would recommend this place to anyone wishing to stay in the center of Paris!

AMGerbault, Directeur général at Best Western Plus Hotel Sydney Opera, responded to this review
Good Afternoon from Sydney Opera Hotel, thank you to choose our property ! It's true that our location is confortable to visit Paris. We hope to welcome you again in France, have a nice summer, Kind Regards, Anne-Marie

"What a find! Best place to stay in Paris"

5
19/06/2017

We did not know Paris very well and chose to stay at a hotel near the Paris Opera house. What a wonderful choice. This hotel is not more than 7 minutes walk from the Roissey bus stop. This is the bus that runs from the airport to the Paris Opera house. One stop for 11.50 euros! The area is top notch. It is right in the middle of where one gets the buses, Metro, shops, restaurants. The hotel staff are wonderful. They were very friendly and kind. The hotel is clean, quiet and has all the amenities one needs for a short stay. This is a gem of a hotel.

AMGerbault, Directeur général at Best Western Plus Hotel Sydney Opera, responded to this review
Good Morning from Paris ! Thanks a lot Madame for your comment. We are so happy when our customers go back home with a good memory of their stay with us in Sydney Opera hotel. Our area is confortable to visit Paris, it's true :) we are so lucky you choose us. We hope to see you again in France, have a nice week, Anne-Marie

"lovely place"

5
18/06/2017

I had great experience staying at this hotel. Nice and friendly staff. Cozy atmosphere. The breakfast buffet is a great treat! I highly recommended! We stayed at the side facing the street but I didn't notice the noise much.

AMGerbault, Directeur général at Best Western Plus Hotel Sydney Opera, responded to this review
Good Afternoon from Paris :) We are delighted that you enjoyed our facility and services. You encourage us to continue our daily efforts and we thank you for choosing us. Maybe you will come back to another season ... ??? See you soon in France ! Sincerely, Anne-Marie

"Our Daytime Stay"

5
06/06/2017

Once in a while a gem of a hotel deserves to be given the praise it deserves. Although my wife and I were transients and only booked to stay for one day (10am to 4pm) we were simply in awe of the attention and service provided by the hotel's staff. This was complemented by the excellent accommodation. Our only regret is that our stay is such a short one!

AMGerbault, Directeur général at Best Western Plus Hotel Sydney Opera, responded to this review
Thank you to choose our property, we hope to have the chance to welcome you again and this time for a few days !!! don't hesitate to contact us if we can help for anything, sincerely, Anne-Marie

"Great Value"

4
05/06/2017

Stayed here 3 nights in May 2017. Took the Roissybus from the airport which dropped us a few minutes away from the hotel. The hotel was clean and nicely decorated. Front desk staff was very helpful. Walking distance to all major attractions in Paris.Overall a great stay and very happy with the value this hotel provided for the cost.

AMGerbault, Directeur général at Best Western Plus Hotel Sydney Opera, responded to this review
Good afternoon from Sydney Opera hotel, thank you for your comment. It's true that our area is confortable to visit Paris and main attractions. We hope to see you again in Paris ! Anne-Marie

"A great hotel to stay in Paris"

5
01/06/2017

It is a small hotel but very nice and clean. I booked a deluxe room and it was spacious and nice room. The location is near the shopping centre such as Galleries Lafayette and Printemps Mode. It has been a wonderful stay.

AMGerbault, Directeur général at Best Western Plus Hotel Sydney Opera, responded to this review
Good Morning from Paris ! We are so glad you enjoyed our localisation and room. Have a nice weekend, sincerely, Anne-Marie

"Nice crew, very clean hotel"

5
22/05/2017

Crew was very helpful and the room and the rest of the hotel were so clean. It was a bit pricey but worth it. Room was small but useful. Had good location, easy access to both st. Lazare and St. Agustin metro stations.

AMGerbault, Directeur général at Best Western Plus Hotel Sydney Opera, responded to this review
Good Morning from Paris, we are pleased you enjoyed your time with us. I just want to give details for the other travellers, metro station close by is Havre Caumartin, Madeleine and St Lazare station, st augustin is so fare and it doesn't help because you have the same metro line in St Lazare station which is closer. Thank you to choosing us and hope to see you again in Sydney Opera hotel, Kind regards, Anne-Marie

"The room was too small"

3
11/05/2017

I saw pictures of very nice rooms on the internet, but our room was very small like 10 metersquares. But it was very clean and good located. If you do not have a type of claustrophobia like me this may not be a problem for you.

AMGerbault, Directeur général at Best Western Plus Hotel Sydney Opera, responded to this review
Good Afternoon from Paris, we are so sad you're suprised about reality and the internet. All our rooms are in picture in our web site. We've got different categories from 13m2 till 30m2. We don't have room of 10m2 !!! Are you sure you are not make a mistake of hotel name...???!!! You can contact me directly if you whish to discuss about it, I'm at your disposal, sincerely, Anne-Marie

"Great little hotel in good location"

5
02/05/2017

Another visit to this excellent hotel which is well placed for sightseeing and shopping. Rooms compact - ours (103) was small but was very well furnished - and very quiet. Staff very helpful - attentive and anxious to please. Nothing too much trouble. This was our second visit - we shall be back.

AMGerbault, Directeur général at Best Western Plus Hotel Sydney Opera, responded to this review
Thank you so much Sir for your loyalty. We are so glad when our customers enjoyed our area and hotel. We hope to have the chance to welcome you a third time...:) Have a good day, Sincerely, Anne-Marie

"Friendly and welcoming hotel"

5
11/04/2017

Stayed at the hotel to run the Paris Marathon. Only a 20 minute walk to the start line (Champs Elysees) so really ideal for anyone running! The staff at the hotel were lovely – couldn't fault them at all! Were on hand to help with any questions and just generally friendly! Room was ready slightly earlier which was ideal and they looked after all of our bags after check out. Great hotel for the price, in a great location, super close to supermarkets, 4 metro lines and only 20 minutes from Gare du Nord. Breakfast was available for an extra 15 euros per person, but we didn't make use of this, room had a safe, fridge, kettle and tea and coffee making facilities - would definitely stay again!

AMGerbault, Directeur général at Best Western Plus Hotel Sydney Opera, responded to this review
Dear Madame, We hope you enjoyed the french Marathon and you made the running you expected !!! We are so pleased you had a good time with us, we win when our customers go back home with a good memory of their stay in Sydney Opera hotel. We hope to welcome you again in Paris, in an other season may be :) Kind regards, Anne-Marie

"Good location, great value."

4
03/04/2017

The hotel was basic in that there was no proper bar or restaurant, but they had a small area for breakfast if required and a comfortable lounge area where they would mix you a drink if required. I wasn't intending to spend much time in the hotel as I was on a sightseeing mini break. The staff were very attentive and friendly. The room was very comfortable and spotlessly clean. We had tea and coffee making facilities in the room and they provided good quality toiletries for the bathroom, which were replenished daily. I would definitely recommend this hotel for short stays.

AMGerbault, Directeur général at Best Western Plus Hotel Sydney Opera, responded to this review
Good Morning from Paris, We hope you had a nice trip back home. Thank you for your comment ; we are so glad you enjoyed your time with us in Paris and we hope to have the chance to welcome you again in Sydney Opera hotel. Kind regards, Anne-Marie

"Very Nice Hotel"

4
28/03/2017

Stayed here for 3 nights in March 2017. The hotel decor was very nice and our room was clean and comfortable, and the hotel is in a good location. The staff were very pleasant and extremely helpful. Also was good value for money in central Paris.

AMGerbault, Directeur général at Best Western Plus Hotel Sydney Opera, responded to this review
Good Afternoon from Sydney Opera hotel in Paris ! Thank you to choose our property and we are so happy you enjoyed your time in our area. It's true that our location is nice, close to different parisians attractions. Don't hesitate to contact us in the futur if we can help for anything in Paris, sincerely, Anne-Marie

"Great for a short stay"

4
25/03/2017

We only stayed for one night during a business trip but i really liked this small and nice hotel. First of all the staff was really helpful and polite.The hotel's location is very convenient and rooms are very cosy and clean. The bed is comfortable and i liked the lively colors used in the decoration of the room. I do not why but the bathroom floor was freezing cold so generally the bathroom was cold making you think twice before taking a shower. The breakfast was below expectations but ok for one day. I will definitely consider staying here again in my next trip.

AMGerbault, Directeur général at Best Western Plus Hotel Sydney Opera, responded to this review
Good Morning from Paris ! Thank you to taking time to send us your opinion concerning your stay with us. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope to have the chance to welcome you again in paris in sydney opera hotel. Kind regards, Anne-Marie

"BW Sydney Opera"

5
15/03/2017

these people are so great to me. Was planning on going last week in Feb. Doc wouldn't let me go, Hope to go in June. clean, nice breakfast bar, good desk staff, just an all around great bunch. Good location for the buses or the metro, short walk to Tuilieres, Concorde, Madeleine, Fauchon, 1 1/2 blocks to Printemps, Galleries L

AMGerbault, Directeur général at Best Western Plus Hotel Sydney Opera, responded to this review
Dear Madame, I'm not going to say your name here but I recognised you :) !!! All the staff joins me to thank you for your comment. We were sad you had to cancelled your last booking, we hope you feel better at the moment, take care of you and we all wish to see you in june. kisses from Paris, Anne-Marie

"Super clean"

4
27/11/2016

Practical hotel in a good location with all basic services provided. Rooms are immaculate; furniture is brand new, and beds are really confortable. Room and bathroom are on the small side, but this is fairly common for Parisian standards. Helpful staff. Would definitely return.

"Quite nice"

4
24/11/2016

I stayed in another hotel very close by earlier this year, and let's just say I decided not to go back. But this one- I very likely will.. Pros: amazing location, great staff, spacious rooms, clean and warm water available all the time. Breakfast isn't lavish, but enough Cons: my room was on the 5th floor and the elevator goes up until 4th floor only. Having said that, the stairs aren't much and staff help you with bags Hotel is a bit outdated, but I didn't mind the rustic look of the rooms Definitely recommended

"Nice Stay"

5
22/11/2016

I stayed four nights at this hotel and it was a great stay, the staff is very friendly, the room was very comfortable, I was on the main floor not to far from the breakfast area and offices so I thought it might be noisy but it was not at all. The location is perfect for the St Lazare train station, it is only at most a 10 minute walk. The metro is also close by allowing for easy access to the tourist sites.

"Great"

4
21/11/2016

Nice place, small room but still comfortable, excellent Internet speed, very good English speaking and helpful staffs, 10 minutes to metro stations, 20 minutes walking to champs elessy avenue, 30 minutes walking to luvere musume, and 40 minutes walking to eifel tower. I will stay here in my next trip.

"Great Location in Paris"

4
31/10/2016

This hotel in Paris was a great location for our short trip. Near the Metro, restaurants, bakeries, and bars. The bed was very comfortable. Our room, 506, was interior to the hotel so very quiet at night. The staff was friendly and helpful. Highly recommend this hotel and would strongly consider staying here again on a return trip.

"Great place"

5
26/10/2016

I was looking for an hotel in a good location at a reasonable price and chose this one. It was perfect. The location is central, the rooms are clean and not that small. The staff was very very helpful with everything we needed. If I'll visit Paris again, I'll choose this hotel for sure.

"Location is everything!!"

5
22/10/2016

We arrived a lil early and they got us the room w/o have to wait. Our room was 601, close to reception, everything was impeccable clean, all the time!!! The bed was amazing, I had a very nice sleep every night after walking all over Paris!! The staff was very helpful, the breakfast was perfect!!! The location of this hotel is great, next to St Lazare train station, next to Printemps and Lafayette, Madeleine...

AMGerbault, Directeur général at BEST WESTERN Hotel Sydney Opera, responded to this review
Good Afternoon from Paris, Thank you so much for your kind comment. We are so pleased you enjoyed your time with us and we hope to have the chance to welcome you again in Sydney Opera hotel ! Kind regards, Anne-Marie

"Great location and staff. Well maintained. "

4
18/10/2016

This hotel is just near Opera & Madeline n metro station St. Lazare. It's got a lot of access to shops with Printemps n Lafayette being within walking distance. The staff are all very sweet n polite. Helpful too. The room though small was very comfortable n had all amenities. I found the lack of privacy of my room (605) bit concerning as it overlooked a porch with tables for having breakfast or just sitting. Luckily it was cold so no one sat outside. It's also a bit low on sound proofing All in all I enjoyed my stay of four nights a lot despite few niggling issues.

AMGerbault, Directeur général at BEST WESTERN Hotel Sydney Opera, responded to this review
Hello from Paris ! We are so glad you enjoyed your stay in our area. Don't hesitate to contact us in the futur if we can help for anything, sincerely, Anne-Marie

"Very helpful staff"

5
18/10/2016

A great hotel with very helpful staff. On our arrival we were greeted by very helpful male receptionist, who tended to all our wants and answered all our questions, he just could not have been any more helpful. Our room was pristine with a more than adequate spotless .en-suite. Should I wish to criticize, then it would be with the en-suite, we are both vertically challenged (short legs) getting into the shower which was over the bath was a bit of a climb as the bath was quite high. Once in the shower a tall person i.e. 6 foot and above would have a problem as the ceiling is quite low I am around 5'8 and the ceiling was only about 1-2 inches above my head. the bath surface being slippery caused a problem getting out as it was again a bit of a climb and there were no grab handles or anything on which to support your self and prevent slipping. That apart the room was perfect, the beds clean and very comfortable ensuring a good nights sleep. Breakfast is a buffet style with as much as anyone could want available. The choice is plentiful, how ever the only hot food is soft or hard boiled eggs, which you do yourself in a small boiler. Cold hard boiled eggs are available on the buffet. There is ample choice of fruit juice, cereal, fresh fruit, croissants, cakes, biscuits, an assortment of breads, and endless tea and coffee. The lady that tends the buffet, is extremely pleasant and she ensures that everything is topped up at all times. This is definitely an hotel to return to, I would certainly recommend it to anyone wanting to stay in Paris, being only three minutes walk to the nearest Metro station, ideal for getting around Paris. Only word of warning is, there appears to be no lift to the first floor, this has to be reached via the stairs, so if you have heavy cases or have a physical problem with stairs, ensure either a ground floor room or one on one of the upper floors.

AMGerbault, Directeur général at BEST WESTERN Hotel Sydney Opera, responded to this review
Good Morning from Paris ! Thank you for your comment, you helping us to improve our services and that's what we expected from customers return's. We hope to have the chance to welcome you again in France, thank you to have chosen us Sincerely, Anne-Marie

"Wonderful Staff, Great Location"

5
23/09/2016

We stayed here for a little over a week while my husband was in town on business. The staff were all very friendly and very accommodating, especially the front desk staff who helped us in translating some papers in french so we could activate the sim cards for our phones. Our room was always very clean and tidy when we returned. There are some very good restaurants nearby (we recommend Casa Dell'Estelle, Spezia, and Chez Papa) and within walking distance to the Plaza de la Concorde and surrounding museums. Or if you would rather not walk, very close to trains or buses that will get you where you need to go. My husband prefers this hotel when he comes to Paris for work and I can see why, it has been wonderful!

AMGerbault, Directeur général at BEST WESTERN Hotel Sydney Opera, responded to this review
Dear Madame, The whole team joins me to thank you for your comment and we are so happy you enjoyed your time with us. It's true that our location is nice, close to differents Parisia, main attractions. I do understand we tasted few restaurants around teh hotel :) We hope to have the chance to welcome you again when your husband'll come back for is business in Paris. Sincerely, Anne-Marie

"Couldn't be happier"

5
19/09/2016

This little hotel is a gem. It's right in the heart of the city without being too close to the tourist spots. The hotel is tucked away in a back street but there are a wealth of little restaurants, cafes and pubs to suit almost any taste. It is also within easy walking distance of Madeleine and several other train stations as well as the Champs Elysee, Tuilleries Gardens and the main tourist bus route that can take you almost anywhere you want to go. I stayed here for 11 nights and the staff perpetually have a smile on their faces and couldn't be more helpful. The wifi could be improved and breakfast could do with a bit of variety but it's good value and there are plenty of options if you want to eat out. I'd definitely come here again.

AMGerbault, Directeur général at BEST WESTERN Hotel Sydney Opera, responded to this review
Good Morning from Paris, we are so glad when our customers leave Paris Happy ! Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future ; We thank You. Don't hesitate to contact us if we can help for anything in Paris or in France, we'll be happy to help you if we can do it. Have a nice Day, Regards, Anne-Marie

"excellent location"

5
31/08/2016

Very nice reasonably priced hotel, which is in a great location and within walking distance of all the major tourist attractions. In fact its location is close to many restaurants and shops. Thoroughly recommended.

AMGerbault, Directeur général at BEST WESTERN Hotel Sydney Opera, responded to this review
Good Afternoon from Sydney Opera Hotel ! Thank you so much for your recommendation and your comment. Our price lists vary according to the Parisian shows and we are delighted that you were able to benefit from a rate corresponding to your expectations. We hope to have the chance to welcome you again in Sydney Opera, may be in an other season ! Sincerely, Anne-Marie

"Great Hotel, Lovely Staff, Clean updated rooms!"

5
29/08/2016

Lovely staff! Seriously accommodating in every way! CLEAN! Quiet air-conditioning. Beautiful comfortable reasonably priced. Close to both La Harve and La Madeline Metro. We couldn't have been happier with our stay. We stayed for an entire week. Would recommend this hotel to everyone!!!! Very good breakfast too.

AMGerbault, Directeur général at BEST WESTERN Hotel Sydney Opera, responded to this review
Bonjour de Paris !!! We are so happy to understand that you keep a good memory of Sydney Opera hotel. We hope to have the chance to welcome you again in France ; we know Utah is not very close to us...but who nows :) Kind Regards, Anne-Marie

"Good hotel"

4
03/08/2016

The minute you step in this hotel you are welcomed by a warm personnel. They speak very good English. Everybody is very nice and helpful. We booked two rooms as I was traveling with my husband and two teenage daughters. Our room was upgraded to a suite, this was very thoughtful as we spent some time in the room as a family, to have a quick breakfast or for a cold dinner at night when we return tired after a long walk. We walked everywhere from this hotel. To the Madeleine, to Champs Élysées, to the Opera, to the Notre Dame. We took the Metro to reach Montmartre and Versailles. The upgraded room also gave little space for our luggage. My daughters regular room was small, which was expected in a european hotel. The rooms were always kept clean and tidy. I considered the breakfast pricey, it lacked variety especially fresh fruits. The Monoprix nearby gave much more at a lower price, especially the fresh juice, and the hot rolls!!!!! My youngest left her money in the room the last night of our stay, which was a mistake. This is a rule that she learned the hard way. I am sure that the administration wouldn't accept such a breach, and couldn't be held responsible. We noticed the loss on our way back, it was a hard comeback. This incident put aside, we loved this hotel and the front desk team. Each one of them tried his best.

AMGerbault, Directeur général at BEST WESTERN Hotel Sydney Opera, responded to this review
Dear Madam, Dear Sir, Thank you for your comment. I'm note sure to understand carrefuly what you wrote, at the end, concerning your youngest daugther's money !!???? Do I have to understand, she left money in her room when you left ?? Could you please send me a direct mail to the hotel, here I can't know when you came to visit us and which room you had ? Please give more detail sby mail ! Sincerely, Anne-Marie

"Holiday"

4
26/07/2016

Very nice and clean hotel with great staff and very friendly. Well situated with amazing restaurants in the little back streets nearby. The best restaurants are away from all the tourists with the most amazing bakery 20m from the hotel. It is also close to shops and shopping center and if you feel like a 30 min walk to the arc de triomf. On the way there is an unlimited supply of high end shopping.

AMGerbault, Directeur général at BEST WESTERN Hotel Sydney Opera, responded to this review
Good Afternoon from Paris ! We do understand you became a real guide of Paris, specialiste of the Parisian Bakery :) We are so happy you enjoyed your time with us in Sydney Opera hotel. We hope to see you again in Paris, kind regards, Anne-Marie

"A good place to stay, accentuated by excellent staff!"

4
23/07/2016

The Best Western Hotel Sydney Opera is a nice place to stay if you are seeking a good location, reasonable rate, and a quality sleep bed. Before continuing, I read through the last year's reviews and then the reviews with lower scores. A few things should be addressed that was not covered. First, the older reviews of 3 or lower stars referred to several deficiencies that no longer exist: the staff is very kind, the rooms and common areas are very clean, the staff speaks very good English, basically - the 2016 traveler should have no concerns at all about staying at the HS-Opera. People make all the difference. The staff here are very kind. They went out of their way to ensure any need I had was met. They were genuinely interested in making sure my stay went well. I left something behind and they emailed me before I got too far asking if I would like them to mail it to me, without mention of a charge for the service. (Didn't need it, so they threw it away at my request.) That was a nice touch, showing their concern for the customer. The deluxe queen bed room with breakfast was the mid-range priced room at the hotel. It was very spacious, uncommon for Paris. The price difference to the next grade down was about 65 euros per night. If you prefer the space, it was worth it. If you are coming to sleep, and go immediately out all day, maybe not. Overall, it was perfect for me, and see the three pictures I put up shortly to show the room. jjpuck pictures. The bathroom was a good size with two sinks. Travelers need to be aware that to use the room safe, you must leave 50 euros cash with the front desk as a deposit for the safe key. Yep. A key. They don't tell you that until you get there. The air conditioning worked excellent which is imperative as the top floor was hot, and the first night it was 38 Celsius-the hottest day yet in Paris. The breakfast was excellent. Parisians eat so little for breakfast usually, that this buffet was a treat. There was no shortage of variety for a week's stay. Typical European fare of cheeses, breads, croissants (much better in France), juices, hard boiled and soft boiled eggs, and more. Things to note: the elevator is tiny and everywhere has stairs, so I'm not quite sure if it is handicap accessible. The room has thin walls between the bathroom and the room next door. It was really noticeable in the bathroom, but not in the main room. Emphasize: really thin between the bathroom and next door room. Really. Booking on TripAdvisor was good, but when I picked this room for the larger space, I couldn't pick one traveler. The system made me have two. Price was the same, but it took an email to Paris to clear it up. The booking system needs some repair, but that is not the hotel's issue. Overall, I would stay there again. It was near the train station, near the Opera House. Very near excellent dining all around. Especially to the North and slightly West. (I will review a great restaurant nearby in a sea of excellent options). The main reason to return was the people. Very kind, helpful, and made up for any shortcoming. Happy travels. J.

AMGerbault, Directeur général at BEST WESTERN Hotel Sydney Opera, responded to this review
Dear Sir, the whole team joins me to Thank you for taking time to wrote your analyse. We try to improve ourselves month by month and your message encourage us. We hope to welcome you again in Sydney Opera, may be in an other season ! Don't hesitate to contact us if we can help for anything in France. Sincerely, Anne-Marie

"Great hotel!"

5
24/06/2016

Good welcome from the staff, good breakfast, clean and comfortable bedrooms. Very well placed in Paris, closed to the Grands Magasins, boulevard Haussmann, St Lazare train station, La Madeleine, Opera, etc... I often go to Paris for business and I always stay there because of all these reasons. I truly recommand.

AMGerbault, Directeur général at BEST WESTERN Hotel Sydney Opera, responded to this review
Good Morning from Paris, The whole team joins me to thank you for your kind comment. We are so pleased when customer leave us with good memory. Unfortunately we don't know your name but we thank you too for your loyalty. If you enjoy the Grands Magasins, we are happy to annonce you : The Galeries Lafayette store will be open every sunday in 2017. Don't hesitate to contact us if we can help, sincerely, Anne-Marie

"Cosy and friendly"

5
23/06/2016

Great staff and great rooms. The rooms are not big but decorated with taste. Good beds. Very quiet when you are on the back or have a view on the patio. Good continental breakfast. Also in a nice neighbourhood with a large choice of restaurants and easy access to the Metro and Gare St Lazard.

AMGerbault, Directeur général at BEST WESTERN Hotel Sydney Opera, responded to this review
Good Morning from Paris, thank you so much for your sympathique comment. We are so pleased you kept a good memory of your stay in Sydney Opera hotel. We hope to see you again in France, Sincerely, Anne-Marie

"Good, well located hotel"

4
16/06/2016

A very well located hotel, walking distance to many sights, shopping and dining options and with good transport links very nearby too. Multiple train/metro lines to choose from within easy walk. On a reasonably quiet side street. Friendly, helpful and welcoming service with a good standard of English spoken and very tolerant of my poor French skills. Decent breakfast and excellent value for Paris. Rooms are modern and well equipped. On the small side, but not unusually so for central Paris. Competitively priced for a hotel of this standard, so would recommend it and would stay again if in the area.

AMGerbault, Directeur général at BEST WESTERN Hotel Sydney Opera, responded to this review
Good Afternoon from Paris (under the sun...:)) Thank you so much for your nice comment, we are so glad you enjoyed your time with us. Don't hesitate to contact us of we can help, the whole team of sydney opera hotel wish you a nice spring, sincerely, Anne-marie

"Exceeds expectations"

5
08/06/2016

I stayed at this hotel for 4 days. From the moment I walked in, I was taken care of. The front desk clerk was detailed, efficient and informative. He set the tone of my stay at this place. The hotel, itself, is very small, but the king room was comfortable and surprisingly spacious. My room was amazingly clean and comfortable. The bathroom was clean and just nice. In addition, whereas the lighting in many hotel rooms tends to be dark or dim these days, the lighting in my room was bright. The only weird aspect of the room was that the toilet was in its own separate room, so when you are done with the toilet, you have to open the door and walk around to the sink to wash your hands. I purchased the breakfast package for just a little more, and I would highly recommend it. The breakfast is not only available until 11am, but you can get it delivered to your room! The breakfast included is a continental breakfast but the offerings were delicious and fresh. It was very convenient to have a quick breakfast before going out for a day of subways, walking and exploration! The woman working the breakfast area was also attentive and helpful. She was also gracious to let me partake in the breakfast when I was late. The hotel is also close to a few subway stations and is in an area that has a lot to offer. The area is fun to explore by foot. It was very easy to get to the Eiffel tower and other attractions in the city. This was one of the best Best Westerns I have stayed in.

AMGerbault, Directeur général at BEST WESTERN Hotel Sydney Opera, responded to this review
Dear Madame, We are so glad to be a good suprise for you ! It's true that our area is walking distance to a lots of Parisians attractions. We hope to have the chance to welcome you again in Sydney Opera hotel, don't hesitate to contact us if you need anything. Thank you to have chosen us, Sincerely, Anne-Marie

"EXCELLENT location. Good for matches at Stade de France and Roland Garros"

5
02/06/2016

Fantastic little hotel. Rooms are small but this is Paris! Very clean, quiet and everything you need, including tea/coffee maker and free wifi. Bus and Train 5 mins walk away. Good location for Roland Garros or Stade de France as 32 bus on next street takes you straight there. Walking distance to Louvre. Would definitely stay here again. Breakfast continental style only.

AMGerbault, Directeur général at BEST WESTERN Hotel Sydney Opera, responded to this review
Good Morning from Paris ! Thank you for your comment, we are so glad when our customers had a good time with us. You are a real guide of Paris now, it's true we are nearly close to the main parisians attractions. We hope to see you again in France, Sincerely, Anne-Marie

"Best Western - Best little hotel in Paris"

4
01/06/2016

This hotel came recommended from someone who is well travelled and we were not disappointed by the recommendation. The hotel is well located only two blocks from Gare Saint-Lazare or just over two blocks to Havre – Caumartin a Metro Station and only a block back from Boulevarde Haussmann and two blocks away from the L'Open Tour Hop-On Hop-Off Bus Company's miain office. We had room 102 which is a twin room at the front of the hotel overlooking Rue des Mathurins and the Cricketer Hotel across the road. The staff were excellent and always ready to help you. They couldn't do enough for us. The hotel was lovely - comfortable, clean, a good location. A very good breakfast was served buffet style in a small eating area on the ground floor and there are many fine restaurants serving everything from French, Italian and Japanese cuisines as well as several brasseries nearby.

AMGerbault, Directeur général at BEST WESTERN Hotel Sydney Opera, responded to this review
Good Afternoon from Sydney :) Thank you so much for your kind comment ! All the staff joins me to thank you to have chosen us. We are so happy you enjoyed your time with us in Sydney Opera. we do understand you now better than some of them our area now ! If we can help for anything, don't hesitate to contact us and we'll be glad to welcome you again in Paris, may be in an other season...under the sun :) Sincerely, Anne-Marie

"Ideal location for work and leisure"

5
31/05/2016

We spent a few days at the Sydney Opera which was excellent. Staff were very friendly and couldn't be any more helpful. Breakfast was fresh, well presented and offered plenty of choice to suit different tastes. The bedroom was very well decorated and the bed was extremely comfortable. Plenty of decent places to eat and drink nearby and the cricketers bar opposite is ideal for Brits who like a little taste of home and seemed to stay open until very late.

AMGerbault, Directeur général at BEST WESTERN Hotel Sydney Opera, responded to this review
Good Morning From Paris ! We are so please you enjoyed your time with us in Paris ! Our priority is your satisfaction ! we hope to see you again in Sydney Opera hotel, may be in an other season...!!!??? Sincerely, Anne-Marie

"Excellent central Paris small hotel"

5
18/05/2016

This hotel was a find,my wife and I would stay there on future visits. It is in a relatively quiet street, in central Paris , close to L'Opera and Gare St Lazare. It was well appointed with small but comfortable bedrooms/bathrooms.Simple ample breakfast. Very helpful staff. Excellent value

AMGerbault, Directeur général at BEST WESTERN Hotel Sydney Opera, responded to this review
Good Morning from Paris ! We are so glad you enjoyed your time with us. Don't hesitate to contact us if we can help for anything in Paris, we hope to have the chance to welcome you again in Sydney Opera hotel. Have a nice day, Anne-Marie

"OK for a quick journey"

3
03/05/2016

Hotel room are small but nice and clean yet the isolation between room are very poor and great chances you hear your neighbour doing...whatever well located nevertheless and quite convenienet to travel in Paris , closed to metro/train station

AMGerbault, Directeur général at BEST WESTERN Hotel Sydney Opera, responded to this review
Good Afternoon Sir, thank you for sharing your experience about Sydney Opera hotel. We are so sorry you had noisy neighbors :( don't hesitate, in an hotel, to ask help to reception desk when you have trouble, we are here for that ! We hope to have the chance to welcome you again to offer you a better experience, sincerely, Anne-marie

"Perfect location, great service"

5
03/04/2016

This hotel exceeded my expectations! Great location, two blocks from the metro stations. Nice restaurants and cafes near by. Great shopping area! Staff is extremely friendly and helpful! Also great value for money. I would definetly stay again.

AMGerbault, Directeur général at BEST WESTERN Hotel Sydney Opera, responded to this review
Good Afternoon From Paris :) We are so happy when we exceeded our clients expectations !! Thank you to having chosen us ; Now You're a real Paris's guide. Don't hesitate to contact us if we can help, sincerely Anne-Marie

"Exceeded expectations in every way"

5
29/03/2016

When booking this hotel we did of course check the reviews. First reaction was wow! Nearly 5 for a "Best Western" read on....... This small, but perfect hotel needs to be rated much higher. First impressions, very elegant, clean and well kept. But wait until you meet the team! We have never found a hotel with such a charming, helpful and accommodating team as we found here at the Sydney Opera. Nothing was too much trouble which not only included looking after our baggage until the evening on the day we left but having our flight cancelled at midnight and eventually making our way back to Paris the following morning, we stopped by to ask a huge favour of looking after our baggage again? They not only offered without hesitation but also offered us a room. This is beyond excellent customer service, thank you too all. Now for the traveller bits: yes wifi is free and very fast! All bathroom essentials are supplied. Plenty of euro sockets in bedroom for charging the mobile needs of today including a iPhone / iPad charging doc with USB outlets. Fridge and safe also free. There is a small drinks counter in reception where softs and wine etc can be purchased for room consumption. Honestly there are so many dining choices within walking distance we did not require bedtime snacks. Hotel location could not be better, easy walking distance for Champs Elysses, Louvre, Notre Dame and, of course, the Eiffel Tower. Recommendation: Bateaux Mouches ( boat trip, best in the evening ) If I could give hotels awards, this hotel would top my list!

AMGerbault, Directeur général at BEST WESTERN Hotel Sydney Opera, responded to this review
Good Afternoon from Paris ! We are so glad to understand you managed to come back home after this delay about the weather last weekend...!! I do remermber you because I'm the one who proposed you to have a room when you came back at the hotel, thank you so much for your nice comment but, for us, it's just normal to take care of our customers till they left our country, more over when happened a trouble with plane or train as you had to live. We hope to have the pleasure to welcome you again in France, don't hesitate to contact us if you can help, sincerely, Anne-Marie

"The perfect place to stay in Paris"

5
21/03/2016

Hotels can certainly make or ruin your holiday - Hotel Sydney Opera helped make mine a perfect weekend in Paris! The hotel staff are among the friendliest and helpful in any hotel I have stayed in previously. They made me very welcome on arrival and were always on hand to advise / guide throughout my stay (fluent in English as well for those of us who didn't pay quite enough attention during French lessons at school). The location of the hotel is absolutely ideal - my weekend was a mix of sport and tourism and I found it so easy to travel to where I needed to be from the hotel (St Lazare station is about 5 mins walk with its national rail, metro and RER links). As a rough guide I was able to get to the Parc de Princes within 30 mins, Stade de France within 20 mins and Eiffel Tower within 25 mins from St Lazare station. In addition to transport links the hotel is within walking distance of Place de la Concorde and Champs Elysee (20-25 mins walk) or high street style shops on Boulevard Haussmann (10 mins walk) and I felt the surrounding area was quiet, clean and safe. My hotel room was very spacious, clean and included en-suite bath/shower, safe, tea making facilities, phone, TV, hairdryer, various toiletries etc - basically it had everything I needed and much more besides. All in all I had a fantastic time in Paris and the hotel and staff at Sydney Opera helped make it particularly memorable (as did the the rugby result on the Saturday night!). Many thanks to them and I'll certainly be staying there again on my future visits to Paris.

AMGerbault, Directeur général at BEST WESTERN Hotel Sydney Opera, responded to this review
Good Afternoon Doncaster, here is Sydney :) We understand that you were not very attentive during your French courses in the past lol We understand you like Rugby BUT we do understand you are a real guide of Paris now ! Well done !! We are so glad you enjoyed your time with us last weekend. Thank you for your kind comment, we are here to serve you, it's our job and we like to do it. Don't hesitate to contact us if we can help for anything in Paris area and we hope to have the chance to welcome you again in Sydney Opera with may be... an other match result...:) Sincerely, Anne-Marie

"The highlight of our stay in Paris"

5
15/03/2016

The best thing about our trip to Paris was this amazing hotel. It is in a great neighborhood with lots of cafe's and restaurants and (unlike many other parts of Paris) it felt safe to walk around the neighborhood. Also, if you like shopping, there is a huge main street for shopping nearby. Every member of staff we met had excellent English and went above and beyond to help us. We had the junior suite which was a lovely room with a nice large bathroom (a rarity in European hotels). Also, the bathroom had a towel warmer which became our drying rack for clothes we rinsed. The room had two large double windows which could be opened easily and the room was nice and bright. There are several small local grocery stores nearby as well as a larger Marks & Spencers. Definitely use the in room safe. It is very easy to use. We put everything (passports, cash, ipods, laptop) in there and just carried 1 credit card and 50 euro each around with us each day. The free wifi was great, We had no problems with connecting and it was pretty fast. We enjoy walking so it was no problem for us to walk to the Louvre and Notre Dame. We also rode the open top big bus tour and the stop was close to the hotel. Also, the giant opera house (inspiration for Phantom of the Opera) is near there. Overall, this is one of the best hotels I have ever stayed in and if I return to Paris, I will definitely stay there again.

AMGerbault, Directeur général at BEST WESTERN Hotel Sydney Opera, responded to this review
Dear Madame, the whole team joins me to thank you for your comment. It's true that our suites room are very confortable, we all dream here to have 36 rooms with this space in Sydney Opera hotel ...:) We are so happy you enjoyed your time with us in Paris and walked around the major Parisians attractions. It's so funny you thought to the Phantom of the Opera, you are our first customer who wrote this concerning The Opera House, great ! We hope to have the chance to welcome you again, may be in an other season, sincerely Anne-Marie

"Consistantly Good"

5
13/03/2016

Stayed at this hotel for 8 nights in February 2016. Room has been recently renovated with new amenities, walk in rain shower, marble bench tops. Interiors remind me of Modern American style décor in dark wood and neutrals with subtle bronze and dark red accent, soft furnishings. Large double glazed window, with block out curtains opened onto court yard, for fresh air. Our room, I think from memory, was Rm. 102 and accessible via small lift or stairs and very quiet. The room had individual adjustable air-con, desk and built in cupboard with kettle and a small drink fridge. All the staff were lovely and very helpful. Breakfast consisted of extensive continental type offerings of juices, cereals, boiled eggs, yoghurt, pastries, breads and baked custard, tea or coffee for what I thought, very reasonably priced. There's an English style pub across the road, a pharmacy next door and some really good restaurants within 100 mtrs walk. Saint Lazare train station is 10 minutes walk and large department stores around the 10mins to 12mins walk. We felt very safe at night in this area. The closest laundromat was about a 3 km walk away and the Madeleine Metro is about 10 mins walk away. Some Australians may dismiss this hotel because of the Best Western association, please don't because this is a standout boutique style hotel with excellent staff.

AMGerbault, Directeur général at BEST WESTERN Hotel Sydney Opera, responded to this review
Good Afternoon Gold Coast, Here is Sydney :) Thank you so much Madame for your kind comment ; We are so glad you enjoyed your time with us in Paris. We are so happy you found us different, may be is our name... It's true our location is confortable to visit Paris and enjoyed all the attractions of town. The whole team joins me to thank you to choose us and don't hesitate to contact us if we can help for anything in France, Sincerely, Anne-Marie

"Great location near metro and city sites."

5
24/02/2016

The room was a good sie, everything was clean and lovely. Just a short walk to lots of attractions and sites, restaurants very close by, staff was quick and efficient. We will return on our next trip.

AMGerbault, Directeur général at BEST WESTERN Hotel Sydney Opera, responded to this review
Good Morning from Paris !! We hope you had a nice trip back home and we thank you to choose Sydney Opera hotel. We are so glad you had a nice time with us in France. may be we'll have the chance to welcome you next time in an other season :) Sincerely Anne-Marie

"Fantastic hotel!"

5
23/02/2016

I have now stayed in this hotel twice and both times was so pleased with every aspect of my stay. Having studied in Paris for a year, I am well aware of how little space you get for your money in Parisian hotels, but on both occasions the rooms were comfortable, immaculate, with good-sized bathroom and wardrobe space. On my recent trip they were apparently doing a little work so they upgraded our room which was a pleasant surprise! We didn't notice any building work going on at all whilst we were there. For just a couple of euros more than the standard breakfast, you can get a full buffet breakfast to your room which was an absolute dream on holiday. The location of this hotel couldn't be better - right in the centre of Paris and just next to the Roissybus stop that goes directly to the airport. Auber RER station is right around the corner or a short 5 minute walk to Opera metro connects you quickly to the centre of Paris. The staff were friendly, welcoming and helpful. Highly recommend this hotel!

AMGerbault, Directeur général at BEST WESTERN Hotel Sydney Opera, responded to this review
Good Afternoon from Paris !!! Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We appreciate your loyalty and we hope to have the chance to welcome you back again in Sydney Opera hotel. Sincerely, Anne-Marie

"Best Hotel by far "

5
15/02/2016

This was my first visit to Paris, the hotel is situated 3 minutes from the nearest metro Havre-Caumartin, with Pauls located on the corner. If you venture out for a little walk, you are within walking distance of some the cities most beautiful attractions. The hotel is a little gem, despite the hotel being busy, it was very quiet and well presented. We stayed in room 603, the room was well presented with a comfy bed, with by far the best walk in shower I've used in a long time. The staff were amazing and very helpful, from helping with small queries to helping ordering taxis and giving directions. A big thank you goes out to the night porter who looked after us when we couldn't find a bar open on Sunday night and made us feel welcome. Thank you for making our stay in Paris pleasant. I will defiantly stay here again :)

AMGerbault, Directeur général at BEST WESTERN Hotel Sydney Opera, responded to this review
Good Afternoon from Sydney Opera hotel !!! Thank you so much for your nice comment concerning your stay with us last week, and thank you to you to have chosen our hotel ! We are so happy when our customer left paris with good memories. Don't hesitate to contact us if we can help for anything in France, Sincerely Anne-Marie

"Simply Wonderful"

5
13/02/2016

I actually have to give both Hotel Sydney Opera And TripAdvisor two big thumbs up. As a first time visitor to Paris I had originally planned to stay at a large chain hotel, however after checking with TripAdvisor I wound up booking Hotel Sydney Opera and am so glad I did. The hotel is a gem and it is close to most of the things you'll need to make your stay special. The hotel just has a very "cozy" to feel to it. The rooms are freshly renovated and extremely clean and neat. Staff was wonderfully friendly and helpful. I can't recommend this hotel more and for the cost it is a "no-brainer".

AMGerbault, Directeur général at BEST WESTERN Hotel Sydney Opera, responded to this review
Good Afternoon from Paris !!! The whole team joins me to thank you for your kind comment. We are so glad you enjoyed your time with us in Paris. Don't hesistate to contact us if we can help for your second trip in France :) Sincerely Anne-Marie

"Nice hotel in Paris"

4
09/02/2016

This is a pleasant hotel for a few nights. It's not really by any of the main attractions but these are easy enough to get to. The staff are all very friendly. There isn't a bar in the hotel as such, just a drinks cabinet that the reception staff can help you to a drink from. Breakfast buffet was ample enough to keep you going for a few hours. There are a lot of nice small cafes and bars nearby.

AMGerbault, Directeur général at BEST WESTERN Hotel Sydney Opera, responded to this review
Good Morning Aberdeen, Here is Sydney Opera !!! Thank you for taking the time to wrote a comment about our hotel. we are so glad you enjoyed your time in Paris and we hope to have the chance to welcome you again in Sydney Opera hotel's. Don't hesitat to contact us if you need any information, we are here for helping you for your next trip in France. Sincerely, Anne-Marie

"Hidden gem"

5
06/02/2016

Excellent hotel!!! Clean rooms and bathrooms, small boutique feel, great location and able to walk to many places, friendly and helpful staff that made you feel like they were glad to see you. I stayed with my wife and two daughters and everyone loved Hôtel. I am coming back. Also good for business travelers.

AMGerbault, Directeur général at BEST WESTERN Hotel Sydney Opera, responded to this review
Good Evening from Paris ! Thank you for your comment Monsieur, and, as you wrote it Sir, we were so glad to welcome you and we are always happy when our customers live France with good memories. Don't hesitat to contact us if we can help for anything in Paris, sincerely Anne-Marie

"UN Conference/Getaway"

5
20/01/2016

Very nice rooms; breakfast offerings were sparse and not worth the cost; in a good area with restaurants nearby! Room was cleaned daily even when we didn't want it cleaned; all of our stuff was safe and we felt safe at the hotel and in the neighborhood. Elevator is very small but room was spacious!

AMGerbault, Directeur général at BEST WESTERN Hotel Sydney Opera, responded to this review
Good Morning from Paris ! We are so glad you enjoyed your time with us ; I do understand that you didn't appreciat our breakfast !! Could you please tell me what you expected in breakfast you didn't find in our buffet ? it'll help us to improve our service. Thank you Sincerely Anne-Marie

"Great little hotel"

5
07/01/2016

Stayed here with my son in September for four nights, location was ideal plenty of cafes and places to eat nearby. Area was busy and we felt very safe walking around night and day. The staff were great the girl at the check in couldn't have been nicer she advised us on where to eat and where to vist at night. Rooms are small but nicely furnished with all you need. Everything was spotless and the wide opening windows were a nice touch. Overall I would highly recommend for couples and families alike.

AMGerbault, Directeur général at BEST WESTERN Hotel Sydney Opera, responded to this review
Good Morning From Paris, Fist of all, the whole team of Sydney Opera's wish you a beautiful year 2016 !!! Thank you for your kind comment, we are so glad you enjoyed our area with cafés and boutiques :) We hope to have the chance to welcome you again in Paris, Sincerely Anne-Marie

"Excellent Hotel (given limited budget)"

5
15/11/2015

I stayed in the hotel in Nov 2015 for 7 nights, at Junior Suite with my husband. It is an excellent choice with the following reasons: Good location - it is very convenient to walk to Lafayette/Opera/Auber street/Madeline, so you can take metro/RER and airport bus very easily. And, shopping area is nearby, many restaurants nearby. Room size - if you want to have a spacious room with limited budget, I highly recommend you can take the suite. The official photos are 100% same as the real, you will get super big bed, a nice living room, a closet. Very comfortable. Staff is friendly and helpful, good in English.

AMGerbault, Directeur général at BEST WESTERN Hotel Sydney Opera, responded to this review
Dear Madame, Thank you so much for your kind comment. We are so glad you enjoyed your time with us ; it's true that our suite are pleasant, we love it :) We hope to have the chance to welcome you again in Sydney Opera and don't hesitate to contact us if we can help for anything in our area. Sincerely Anne-Marie

"One of the Best!"

5
11/11/2015

Stayed here with friends (another couple) for a week in September. Best time of year to visit Paris. Hotel is in great neighbourhood. Lots of little bars, restaurants, shops all around. Everyone so friendly especially as we tried to speak French as much as possible, but they always helped by speaking English when we needed it. Hotel staff were the best I have ever experienced - ever! So helpful, nothing was too much trouble, very knowledgeable about area and made great recommendations. Close to Metro or even walking distance to a lot of major attractions. Lovely breakfast but for about 11 euros. Lots of fresh, healthy and veggie options - nothing like the American junk we are used to. Room was lovely, a little small, but very clean and fresh. Comfy bed and outstanding housekeeping staff. Would highly recommend this hotel to anyone.

AMGerbault, Directeur général at BEST WESTERN Hotel Sydney Opera, responded to this review
Good Morning Fredericksburg, Here is Sydney ! Thank you so much for your nice comment, we are so happy when our customers enjoyed their time in Paris with us. I do understand you are a real guide of 8th area now...:) It's true that Madeleine area is nice for discover Paris, we are lucky to be here. We hope to have the chance to welcome you again in Sydney Opera hotel, don't hesitate to contact us if we can help for anything in France Sincerely Anne-Marie

"nothing too much trouble"

5
30/10/2015

modern, well decorated and spotlessly clean hotel with very friendly and helpful staff. Great location with free Wi-Fi, use of safe, fridge and computer and some very nice pubs & restaurants on the doorstep

AMGerbault, Directeur général at BEST WESTERN Hotel Sydney Opera, responded to this review
Good Afternoon Newcastle, Here is Sydney Opera in Paris !!! All the staff joins me to thank you for your nice comment. We are so glad you enjoyed your time with us in Madeleine Area. Don't hesitate to contat us if we can help for anything in Paris, Sincerely Anne-Marie

"Great Hotel, Wonderful Location"

5
25/10/2015

We stayed at the Sydney Opera House Hotel for 4 nights in October. The junior suite was wonderfully spacious, newly renovated, and very quiet. Other than the night front desk person the morning of October 12th, the staff were friendly and very helpful - especially Marion. The location was perfect - close to restaurants, shopping, and an easy walk to all the major attractions. We felt very safe walking the streets day and night, despite being close to the metro station Saint Lazare. By way of feedback, the hallways and stairwell - both of which are very small - were always cluttered with vacuum cleaners, bags of laundry, and cleaning supplies. The cleaning staff need some serious training about client safety. Despite the obstacle course in the tiny hallway and stairwell, we'd definitely recommend the junior suite in the new section of the Sydney Opera House. Of all the places we've stayed in Paris, this was by far the best accommodations for the price.

AMGerbault, Assistante de direction at BEST WESTERN Hotel Sydney Opera, responded to this review
Good morning Vancouver! I thank you very much for your comment. Indeed, we have a new room category since our recent renovations. We really try to give to these rooms some comfortable spaces where one can settle down for several days and feel like home. The whole team thanks you for your very encouraging message. Regarding the order in the hallways and stairwells, I sincerly apologize. What I read in your comment shouldn't happen, I will today make every effort to ensure this doesn't happen again. We hope to see you another time in Paris... I wish you a very nice day! Anne

"Weekend Break"

5
21/10/2015

Immaculate hotel in a very nice part of Paris. Staff very friendly and helpful and spoke excellent English as opposed to my French. Room we stayed in was quite small but was laid out to make the most of the space and as already stated immaculately clean. There are a lot of nice restaurants and bars nearby and plenty of shopping if that's your thing and all the main attractions are easily accessible. We are already thinking of a return visit and would definitely book here again.

AMGerbault, Assistante de direction at BEST WESTERN Hotel Sydney Opera, responded to this review
Hello from Paris, All the team of the hotel Sydney Opera is happy to read your lovely comment! We would be delighted to see you again if you think about another parisien trip :)... Sincerly Anne

"Great location!"

3
10/10/2015

Great location...5-min walk to Saint Lazare station and Opera House.... Rooms were quite small, but this is in most Paris hotels. Hotel staff were very friendly and helpful...I would recommend this hotel.

AMGerbault, Assistante de direction at BEST WESTERN Hotel Sydney Opera, responded to this review
Hello from Paris! Thank you very much for you comment... We hope that you will keep nice memories of this parisien trip! If we can help you for anything in Paris, please don't hesitate to contact us. Sincerly Anne

"Great hotel, great location. We loved our stay !"

5
04/10/2015

Myself and my girlfriend stayed for Thursday and Friday in early October. The Paris weather was beautiful for the two days we were there, hot and sunny.. The hotel is small and cosy. We arrived at about 12.40 on our first day and our room wasn't ready, but we had been told that check in was 2pm so we had no complaints - the friendly receptionist stored our cases and we explored the immediate area while we waited. Nice. A mix of local stores including an amazing bakery; and restaurants and bars. There is an English bar just outside the entrance of the hotel which specializes in sports and gets very busy in the evenings. We popped in there on our return to the hotel one night and it was packed - France was playing Canada in the rugby World Cup though! I've seen some reviews complaining about this, but it was fine. Once you're in the hotel, you don't notice a thing. I guess try to get a room not overlooking the Rue des Mathurins if you want to keep your window open at night. We can only speak for the room we had - 206, which was at the back of the hotel overlooking the courtyard, and it was quiet and comfortable. The decor was modern and the room felt fresh and well kept. The bed was really comfortable and there was plenty of room in the place for cases and bags. The windows opened wide to the courtyard to let fresh cool air into the room, great for nightime, although sound carries so even quiet conversations could be heard - not a problem, just be aware if you're talking with the window open! For the room safe, you need to leave a deposit for a key of €50. We didn't bother for our two days. Oh, and on arrival, a box of fine chocolates had been left for us in the room - a lovely touch. Wifi is free and works well, each guest gets their own code from reception on check in, and providing you activate this within 24 hours, this works throughout your stay. i imagine you could get a new code at any time from reception though. We had breakfast in the hotel for the two days we were there. This is a buffet style breakfast with plenty of choice in the continental style. Cold meats, hams, pastries, eggs, no bacon or hot meat so don't expect that! Staff were very friendly and helpful throughout the hotel and always greeted us on arrival or when leaving for the day. It makes a difference! When we needed help and recommendations and advice, they were helpful and patient when our rudimentary French broke down and they talked to us in English The location is perfect for central Paris or a short hop north to Montmartre which we did on our last day there. Just hop on a metro and you are within range of the whole of Paris. Thanks to all the staff in the Hotel. We'd be happy to come back here !

AMGerbault, Assistante de direction at BEST WESTERN Hotel Sydney Opera, responded to this review
Dear travelers, It is a great pleasure to read your positive and expanded comment. I am happy to realise that you took advantage of the activities proposed in the Madeleine district . And I am delighted that you enjoyed your stay. All the team of The Hotel Sydney Opera would be delighted to see you one more time in Paris. If I can help you for anything in Paris, don't hesitate to contact me. Sincerly Anne

"A Best Western in Paris? We were pleasantly surprised!"

4
25/09/2015

Four friends and I stayed (in 3 rooms which we had booked separately) on a 2 night visit to Paris in early September. When we were researching Paris accommodation from Australia - and realised the Georges V etc was out of our budget - we decided to aim for somewhere clean to sleep at a reasonable price and found the Best Western Hotel Sydney Opera through Trip Advisor. The hotel was having a sale for the dates we wanted, the reviews looked good, the location central on the edge of the 8th/2nd arrondissement...but still we were prepared to be very underwhelmed. We could not have been more pleasantly delighted! The reception staff were incredibly warm, friendly and helpful with restaurant suggestions/taxi bookings etc. The hotel itself is small, well maintained and tastefully decorated in a great location walking distance to major sights/great bistros/shopping. The rooms were larger than we were expecting, air conditioned (although we did not need it) with modern decor, good bathroom, great shower with a separate (although small) WC. We did not eat breakfast at the hotel (there were so many amazing cafes/bakeries nearby) but it is an option. This hotel was an excellent base for a few days frantic exploring in Paris. Excellent location, clean, friendly staff, value for money...don't be put off by the Best Western name!

AMGerbault, Directeur général at BEST WESTERN Hotel Sydney Opera, responded to this review
Good Evening Perth, Here is Sydney :) The whole team joins me to thank you for this nice and kind comment about your journey in Paris. We are so glad you enjoyed it and may be we going to welcome you in an other season...we never know...!!! Don't hesitate if we can help for anything here, for friends or family too, Sincerely Anne-Marie

"Paris in Summertime"

5
22/09/2015

Great location, close to all places of interest, 5 min walk to Opera' House. Hotel was very clean, staff were very friendly, helpful and knowledgeable. Room was better than expected, large in comparison to Paris standards although small but adequate bathroom, I'd definitely recommend hotel.

AMGerbault, Directeur général at BEST WESTERN Hotel Sydney Opera, responded to this review
Good Morning Falkirk, Here is Sydney...!!! Thank you to taking time to wrote a comment concerning your experience with us. We are so glad you appreciate it. Don't hesitate to contact us if we can help for anything in Paris or in France. With our best regards, Anne-Marie

"Expensive cramped noisy rooms. Avoid. "

2
22/09/2015

I am here on a business trip, long tiring days mean that all I want from my hotel is a decent bed, a quiet room and some basic amenities to make my stay acceptable. The Best Western Sydney Opera fails on most counts. It's expensive for a 3 star, 220 Euros per night no breakfast. But this area of Paris is very nice. The room is small and the bathroom tiny. Nothing unexpected for a Parisian hotel. My booking request had specified a room with a double bed away from the lifts. I got a room (number 400 - avoid at all costs) opposite the lift, next to the stairs, two small twin beds. Very noisy. The room overlooks a busy crossroads opposite a pub. Very very noisy until past midnight. Smokers gathering outside make a lot of noise and the cigarette stench drifts into the room. Closing the window is one thing, but getting the air conditioning to work is something else. No luck yet. Worse still, there is a repetitive water pipe noise from the bathroom that never ever stops. It's loud and annoying enough to have kept me awake most of the night. Attention to detail: only one complimentary tea bag, reading lamp doesn't work, etc. The hotel does not live up to its image or price tag. Request to change room was refused. They engage in a very curious practice with all the guests of charging you the full amount of the stay at check-in. Is this even legal? A very disappointing hotel experience from a weary and sleep deprived business traveller.

AMGerbault, Directeur général at BEST WESTERN Hotel Sydney Opera, responded to this review
Monsieur, comme nous avons d'ores et déjà échangé via un autre support de commentaire client, je vous renvoie le même courrier ; je précise à nos lecteurs que je me permets de vous répondre en Français puisque vous êtes francophone. "Au nom de toute notre équipe, je souhaite vous présenter nos excuses pour ne pas avoir réussi à dépasser vos attentes. Votre satisfaction est très importante pour nous, et nous utiliserons vos commentaires pour procéder à des améliorations, afin d'être sûrs de proposer une meilleure expérience à nos hôtes à l'avenir. Visiblement notre catégorie d'établissement ne vous correspond pas. Vous trouverez ci-joint la réservation que nous avons reçu vous concernant : Une chambre à deux lits est réservée et il n'est pas indiqué que vous souhaitez une chambre non fumeur. Les remarques sont un souhait réalisable quand l'établissement n'est pas complet auquel cas la chambre grand lit aurait été à la vente. La liseuse a été réparé dans votre chambre. Nous transmettons une copie de ce mail à la personne en charge, chez Best Western France, du contrat avec votre société." Cordialement Anne-Marie Gerbault

"Amazing location...More amazing people"

4
21/09/2015

Realllllllyyyyy good location. The staff truly make this resort..stayed at a total of four hotels for my vacation and this was the BEST in terms of customer service. The staff really went out of the way...EVERYONE was truly amazing but thanks so much ( sorry didn't get his name..the Asian employee working the night shift) gave us two options to visit the Eiffel Tower explaining which one had the better view. THANKS SOO MUCH..it truly made the difference. Only downside the rooms are truly small...but they were clean and A good use of space. If you are a bigger person or have a lot of luggage opt for the bigger rooms. Thanks so much to the entire team for making my first visit to Paris truly memorable. Forever thankful, Alicia

AMGerbault, Directeur général at BEST WESTERN Hotel Sydney Opera, responded to this review
Dear Madame, we hope you had a nice trip back home. We are so happy you enjoyed your time with us in Sydney Opera. All the staff thank you for your kind comment, we're sure you became a real guide of Paris !!! We hope to have any chance to see you again in France, it'll be a pleasure to welcome you again, Sincerely Anne-Marie

"Charming hotel in convenient location."

5
15/09/2015

Boutique hotel in excellent location close to department stores, Opera, Place de Madeleine and within walking distance to many places of interest. The staff are very welcoming and Sarah and Marion assisted with booking excursions and very good. restaurant recommendations. Overall a very pleasant atmosphere at the hotel with good breakfast and comfortable rooms. Will definitely return on our next visit to Paris.

AMGerbault, Directeur général at BEST WESTERN Hotel Sydney Opera, responded to this review
Good Morning Australia, Here is Sydney !!! Thank you for your nice comment, Sarah and Marion going to be glad to read it. We are so pleased when our customers leave us happy !! Sincerely Anne-Marie

"Nice welcome - great room"

5
11/09/2015

Tucked away not far from the RER Auber, Madeleine, Opera, St Augustin. Warm and caring welcome. I loved the room divided between the bedroom and a small salon with second tv. Windows open. The reception helped me with a charger for my telephone. In any case, very friendly and helpful staff. You feel home and happy and comfy.

"Great find!!!"

5
05/09/2015

Clean. Great location. Friendly staff. Loved it!!! You will not be disappointed. Our family stayed in two rooms on same floor. Limited breakfast, but lots of options close by. Great de our. Enjoy. We will be back.

"Wedding Anniversary"

4
29/08/2015

We've chosen to check in here for our first visit to Paris, and also our anniversary celebration. Although arrived at 10am, Marion checked us into our room with warm smiles. Very happy with the location, 5-7min walk to Madeleine metro stop. We've been given room207, elegant yet cozy, facing courtyard. I'd say we're pleasantly surprised by this new lift in standard for Best Western chain, no longer the old fashion family hotel we used to know . Would use this hotel for future visits. We're here right now & excited to celebrate love in this city!

AMGerbault, Directeur général at BEST WESTERN Hotel Sydney Opera, responded to this review
Thank you so much to came to visit us and Paris for your Wedding Anniversary ! We are so happy to understand that you enjoyed your time with us and we hope to have the chance to welcome you again in France, Sincerely Anne-Marie

"Excellent hotel and staff"

5
27/08/2015

Really enjoyed our stay. We had a 5th floor room which was like a suite, it was excellent had plenty of space and it was very quiet. Hotel felt 'homely'. All staff we met were friendly, but a special mention of Sarah on reception who provided a very friendly welcome which continued for the whole of our stay. She also booked our Seine dinner cruise which saved us a lot of time. Merci beaucoup Sarah!

AMGerbault, Directeur général at BEST WESTERN Hotel Sydney Opera, responded to this review
Good Morning Adelaide, here is Sydney ! the whole team joins me to thank you for your kind comment ; We hope you had a nice trip back home and we are so glad you enjoyed your time in Paris, Sincerely Anne-Marie

"Perfect stay"

5
23/08/2015

We couldn't fault this hotel. The room was immaculate and spacious. The bathroom was perfect. Room 603 had been newly renovated and we weren't disappointed. Marion and Omar on reception were very helpful. I would definitely return.

AMGerbault, Directeur général at BEST WESTERN Hotel Sydney Opera, responded to this review
Good Morning From Paris, We hope you had a nice trip back home and we are so glad you enjoyed your time with us in Sydney Opera. Don't hesitate to contact us if we can help for anything in Paris, and we hope to have the chance to welcome you again, may be in an other season ! Sincerely Anne-Marie

"Great hotel with fabulous service"

5
27/07/2015

Fantastic location. Fabulous helpful staff especially nice when we arrived late and tired but had a lovely greeting by Omar on reception who couldn't do enough to help us. Really made our stay enjoyable. This is our second stay at the hotel and we will definitely be back again.

AMGerbault, Directeur général at BEST WESTERN Hotel Sydney Opera, responded to this review
Hello from Sydney Opéra, thank you so much to taking time to wrote a comment concerning your stay with us, we are so glad you enjoyed your time in Sydney Opera hotel and we hope to have the chance to welcome you again, may be in an other season... Kind regards Anne-Marie

"Excellent value in the heart of Paris"

5
27/07/2015

Hotel is very conveniently located in Paris near La Madeleine. Room was quite spacious and hotel decor and amenities were excellent, considering the location. Overall, very good value and experience. Would definitely recommend this place.

AMGerbault, Directeur général at BEST WESTERN Hotel Sydney Opera, responded to this review
Good Morning from Paris, All the staff joins me to thank you for your kind comment. Don't hesitate to contact us if we can help you for anything in Paris. Sincerely Anne-Marie

"Very nice hotel with great service"

5
19/07/2015

Sarah welcomes us very friendly with an upgrade of our room. The room was very clean, quiet and comfortable. She give us great tips for a night out to Lido and offers us a late check-out. She was really helpful and deliver us a great stay in Paris!

AMGerbault, Directeur général at BEST WESTERN Hotel Sydney Opera, responded to this review
Dear Sir, Thank you so much to taking time to wrote a comment here. Thank you for Sarah too ! we are so glad you enjoyed your time with us and we hope to have the chance to welcome you once again in Sydney Opera ! Kind regards Anne-Marie

"Great staff and clean rooms"

5
18/07/2015

We stayed here at the end of May and found it very pleasant place to stay. It was a short walk to the metro station. The best part was the great people working there. We found them always friendly...

"Great hotel to experience a Beautiful Paris!"

5
25/05/2015

CENTRAL location, very clean hotel, EXCELLENT staff, price is better than competitors as seen during Expedia search, Great room and décor (but small room compared to North American standards). Highly recommended! Great job Best Western for delivering a consistent and reliable experience regardless of country.

AMGerbault, Assistante de direction at BEST WESTERN Hotel Sydney Opera, responded to this review
Bonjour Montréal! I thank you for the time you took to write us a comment. It is a pleasure for us to read that you had a nice stay with us. We try to offer a quality service to our guests, thus it is our reward when we receive nice message like yours. Have a good day! Anne

"Excellent customer service !"

5
03/05/2015

I'm here to make a compliment to yours three staff : Miss Amélie, Miss Marion and a Male staff (sorry i forgot the name). Frist, Miss Amelie help me to book for the restaurant for me and my wife, also, she Free of Charge to Upgrade us to deluxe room, let us have a happy moment when we arrived Paris. Second, The Male staff (which is on duty on 24/4 night shift around 23:00), the electricity suddenly cut out, he come to my room at the first minute and help us to fix the problem. Also, our toilet got stack and he help us to fix it, he provide a very excellent customer service to us. On 25/4, which i had checked out, but My Wallet had stolen, so I back to hotel to seek help. Miss Marion help to me write down the detail in French and show me the way how to go to police station. Also, she help me to make some calls to Hong Kong to let me cut the credit card, she also provide an excellent customer service to us. Although I lost my wallet in Paris, but I really thank you for all you guys ! yours great customer service to let us feel very warm. The professional staffs is a treasure for yours hotel. I really feel they not only represent Best Western, the make us like Paris so much! Thank you !

AMGerbault, Directeur général at BEST WESTERN Hotel Sydney Opera, responded to this review
Good Morning from Paris !!! We are so glad to understand that you had a nice time with us in Paris. We are so happy when our customers live France and Sydney Opera Hotel with good memories. Don't hesitate to contact us of we can help for anything in Paris area, we hope to have the chance to welcome you again in Paris, may be in an other season...:) With our best regards Anne-Marie

"NICE AND CHARMING PLACE FOR A PARIS VISIT"

5
15/12/2014

My wife and I spent three nights at this nice and charming hotel from 9th to 12 December. The location of the hotel is superb, with walking distance to several of the famous attractions in Paris as well as to the large department stores. Although such central location, the room we had was very quiet. The room, or in fact the small suite we had, was decorated very nicely with colourful paintings on the wall, a large bed, and charming interior. The bathroom was clean and elegant, but quite small. The only small detail missing was a smallmake up mirror. The reception was fine and colourful and the staff in the reception extremely helpful, attentive and charming, always willing to explain and give us an answer on our questions about where to go and how to get there. The breakfast was good with a good selection of choices, but there was no warm food to be served and the brekafast room was quite small. However, we had three very nice breakfasts where we found what we needed for a good start of the day. The charming surroundings and an attentive woman taking care of the guests gave us an overall good impression. We shall definitely recommend the hotel if you are looking for a hotel with atmosphere interesting and charming design, helpful staff, central location and reflecting the French flair. Henry J Grindheim Asker, Norway

AMGerbault, Assistante at BEST WESTERN Hotel Sydney Opera, responded to this review
Bonjour! It is always a pleasure for us to read comments like yours. The reading of the positive remarks is really pleasant and rewarding and the other comments allow us to improve. Thank's a lot! Anne Assistante

"Short Stay"

4
04/10/2014

Stayed at the hotel for a week for business. Great location, excellent eating places within walking distance . The breakfast is average and lack of in-house dining facility may be inconvenient at times. The bathroom is pretty small but clean.

AMGerbault, Directeur général at BEST WESTERN Hotel Sydney Opera, responded to this review
Good evening London, here is Sydney Opéra !! We are so glad you enjoyed your week with us. It's a pity you didn't ask for breakfast in your room ! If we have the chance to welcome you in Paris don't hesitate to ask to be serve in room every morning, we do it with pleasure. Best regards Anne-Marie

"Good location, good accomodations, good value!"

4
06/07/2014

The staff was simply wonderful --- most accommodating. The rooms were small and clean, but you don't go to Paris to sit in your hotel room. If I vacation in Paris again, I would have no reservation in staying at this hotel again.

AMGerbault, Directeur général at BEST WESTERN Hotel Sydney Opera, responded to this review
Good morning from Paris ! We are so happy you had a good time with us in Sydney Opéra. We hope to have any chance to welcome you again in France, best regards Anne-Marie