ROOM 1
ROOM 2
ROOM 3
Promotion code

Best Western Premier Hotel Le Swann, Paris

4.0/5  - basé sur 547 notations.
11-15 Rue de Constantinople, 75008, Paris, France - See map

The Best Western Premier Le Swann has been fully refurbished in 2013 in a contemporary style in memory of Marcel Proust. The Best Western Premier Le Swann is ideally located in the heart of the historic Luthier district, just minutes from the Gare Saint Lazare train station, the main department stores and the Garnier Opera house. You'll enjoy the hotel's magnificent 19th century architecture, which won an award in the 1898 World's Fair. Fully air-conditioned, our hotel boasts 81 rooms and a lovely lobby under an Art Deco glass ceiling. Quick, direct access to the La Defense business district, the western suburbs and many main tourist attractions including the Eiffel tower, Arc de Triomphe and Versailles. The Best Western Premier Le Swann staff is on hand to make your stay as pleasant as possible and smooth your stopover at Paris.

Best Western Premier

Hotel Le Swann

LABEL_ITINERAIRE

LABEL_DEPART:

LABEL_ARRIVEE:

Hotel advantages

  • Air conditioning
    Air conditioning
  • Cocktail lounge
    Cocktail lounge
  • 24-hour front desk
    24-hour front desk
Show More Show Less

Guest reviews

In partnership with tripadvisor fr
Certificate of Excellence 2018
based on 547 guest reviews
NOTE ISSUED
Excellent
215
Very Good
231
Average
66
Poor
21
Terrible
14
REFER TO NOTICE
Business Business
104
Couples Couples
279
Family Family
63
Friends getaway Friends getaway
49
Solo travel Solo travel
19
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"Great Location, Professional Staff, AC"

5
09/07/2018

We were greeted by courteous, professional staff who spoke fluent English. We visited during a heat wave and were thankful for the air conditioning provided in the rooms. The hotel is located very close to the metro and is in walking distance from the Eiffel Tower and Arc de Triomphe. Would stay here again!

"Great location"

5
02/07/2018

This is a great hotel, on a great location and the stuff was friendly. The breakfast was good. It's close to a metro station and the area is very nice, there's a supermarket nearby. It was quiet but still very Parisian and it's close to all the sights in Paris, you can get to most of them within 10 minutes. Overall, I'd highly recommend this place

"Kindness"

5
30/06/2018

I had some problems the day before to our trip in Paris, i booked this hotel with a no editable and cancellable reservation. I adviced the reception some hours before our arrival there, they kindly cancelled my reservation without any payment. I really thanks the reception for the understanding and kindness. When we will re-arrange the Paris visit, Hotel Le Swann will be our preference again. Thanks and kind Regards Pasquale

"Perfect location. Great spot."

4
20/06/2018

Yes, the room is small so be prepared for that but that's the norm. We were gone from dawn to dusk anyway. Great location near the metro! Breakfast was delicious and easy and staff was friendly and accommodating.

"Quiet Little Boutique In A Convenient Area of Paris"

5
19/06/2018

We stayed in the Le Swann Hotel for one week to celebrate our 10th Anniversary in Paris and it had everything we needed for our stay. Coming from North America, it took a few minutes to remember how much smaller European hotel rooms can be, but with the armoire and extra little area for the suitcase rack, we had two full suitcases in the room and out of the way. It perfectly sufficient size and with the large bathroom, we had more then enough space for the two of us. The hotel and the room itself was extremely clean. Not much else to say about it. I mean it really exceeded our standards in this regard. We weren't keen on the plastic drinking cups in the room that we don't think were getting replaced each day, but we used the wine glasses more then the plastic ones anyway. This was by far the quietest hotel we have ever stayed in. In fact we were worried that the scooter and street noise would affect us as we faced the front of the hotel staying on the 6th floor, but once the balcony doors were shut and the blinds drawn, it was quiet and dark making it a completely relaxing stay. Breakfast was great with great selections of breads, spreads, juices, coffees and cereals. There were a few nice cheeses each morning along with a few fresh cold cuts. For hot food, there were sausages, bacon, scrambled eggs and hard boiled eggs. A perfect start for the day. Staff were more then helpful and answered any questions we had. English was not a problem and they helped with anything we needed. Travelling around the City from this hotel was very easy. There were numerous Metro stations within a 5-8 minute walk but we used the Rome (2 Line) and Europe (3 Line) stations for our trip that got us everywhere we wanted to go. We also used the Metro to get to and from CDG airport. It took about 60 minutes from terminal to hotel door. Was completely easy to get to get to every touristy spot from this hotel. Was also about a 30 minute walk to the Moulin Rouge which we decided to walk home from one night. We felt extremely safe in this part of town and found a small store 1 minute away where we could get snacks, food, wine, liquor, beer and anything we might need. Also a number of nice corner cafe's within a couple of minutes. There wasn't much that wasn't within a 5 minute walk.

"Nice Quiet Hotel "

4
10/06/2018

We stayed here for 5 nights. Modern well appointed room. Not huge but well designed. We had a view of the street which was nice. Traffic noise at night but then this is a bustling city. We slept with the French doors open and it didn't keep us awake (all that walking!). Complementary water in the room on arrival but this was not replaced each day which was a shame. There was water in the mini bar but at €2:50 for a small bottle not cheap! Bathroom is behind a frosted glass sliding door so you need to know your room mate quite well! Breakfast selection brilliant and plentiful. Good location a 5 minute walk to nearest metro station - Europe. Pleasant friendly staff Overall a very nice hotel

"Clean Hotel"

4
08/06/2018

Nice hotel. 5 minutes walk to the metro station. Decent breakfast, not any fruits available in breakfast during our 3 nights stay. Roomsare bit small. Front desk staff were also helpful. Overall Had a comfortable stay.

"Nice hotel"

4
06/06/2018

The hotel is location is just ok ,it is near metro station but for getting your location you have to change a a lot of lines so it is really difficult to use metro in paris,especially when most citizen didn't understand english The room was clean The breakfast was not bad but it was better in 8am than 10am because some food didn't replace after finishing Some reception staff were really good but some were really impolite!!!

Hotel_Litteraire, Directeur général at Best Western Premier Le Swann, responded to this review
Dear Madam, dear Sir I read your lovely comments with pleasure, although I am sorry to learn of your impressions of the city's underground rail network. Our reception staff would have been able to advise on the best places to connect to help you get around Paris. I'm nevertheless surprised to learn that you were dissatisfied with my staff; I can assure you that they are professional and it is a point of principle for me to ensure that they deal with guests appropriately. In addition, my office is just alongside the reception desk and I'm always available if you have any issues with our team. I hope that you enjoyed the literary theme in our hotel, which is entirely dedicated to Marcel Proust. Perhaps you had the time to relax by reading in the corner of our library, which features over 500 multi-lingual works to help you (re)discover his work. We hope very much that you enjoyed your stay in France. Marc-Henri Courtade General Manager of the Hôtel Littéraire Le Swann +33 1 45 22 80 80

"Nice hotel, but..."

3
06/06/2018

Hotel is nice and location is very good. You have a metro station 5 minutes from the hotel. However the rooms are really small and they charged us 10€ for leaving luggage at the hotel for a few hours after we checked out. Breakfast was very nice, but they don't serve any vegetables. Another thing I noticed is that entire staff is white, except for cleaning ladies who are all black.

Hotel_Litteraire, Directeur général at Best Western Premier Le Swann, responded to this review
Dear Madam, I was very surprised to read your comment about our staff. Every single member of staff was carefully selected for his or her interpersonal skills and personal qualities, and all our staff are treated with the same respect that we extend to our guests, with a level of professionalism that goes above and beyond. They use this professionalism on a daily basis to provide a high-quality service. In addition, we offer a free luggage storage facility for visitors who want to make the most of the capital before their final departure. The €10 that you refer to represent your tourist tax, which you did not wish to pay (unlike other members of your group). This is a city-imposed tax that everyone has to pay when staying in Paris. The entire team is delighted to learn that you enjoyed the hotel and its location in the heart of the 8th arrondissement. For your future stays, we'd like you to be aware that we have a number of more spacious room categories, including our Executive Rooms and Junior Suits, and I hope that you will choose to repeat your literary experience if you return to continue your exploration of Paris. Marc-Henri Courtade General Manager of the Hôtel Littéraire Le Swann +33 1 45 22 80 80 ?

"Very, very pleasant!"

5
29/05/2018

We spent 3 night in this hotel. It was very, very pleasant. The rooms are small (it is in Paris) but very nice, very clean and very well organised. The employees were very nice and helpful. It is very close to the metro stations. The neighbourhood is very quiet and with a lot of small restaurants where the locals take dinner so the food is good.

"Family birthday "

4
28/05/2018

This hotel is brilliant! The rooms are small but who cares!? All u do is sleep in them and wash to go back out to explore the beautiful city you're visiting!! .. and what's even better is that after a full day out (in a heatwave!) when we got back to the room the heating has a low setting which turns out to blow cold air making the room feel cold PLUS it's cleaned everyday and fresh linen is left .. so u can have a fresh shower and get into a clean made bed.. !! What more could u want? Why people moan about the size of things on here amazes me...If you want large hotel rooms either A) don't stay in Paris and B) pay a LOT more money to have this!! Simple ..there is a hotel 5 minute walk from this one that is more than DOUBLE the cost and the rooms are the same size Staff lovely and polite and very helpful, we booked a few taxis which were prompt and reasonable Tea and coffee replenished every day .. The breakfast looked great although we didn't eat here. Off licence and Fruit shop opposite! Plus local bars surround the hotel Local metro is Europe To walk to champs Elysee .. 20 mins.. brisk To walk to Eiffel Tower .. 45 mins Loved our trip and would definitely stay here again

Hotel_Litteraire, Directeur général at Best Western Premier Le Swann, responded to this review
Dear Madam, dear Sir, The entire team would like to join me in thanking you for your kind words. Our hotel, which is designed to be a place of both relaxation and culture themed on the world of X, serves as a veritable invitation to enjoy a calm, serene and comfortable stay in Paris's 8th Arrondissement. We have pulled out all the stops at our establishment to ensure every little detail of your stay has been carefully thought out; you rightfully emphasise the little pleasures of tourist travel and the attention paid to your comfort in your review. It will be a genuine pleasure to welcome you back to our hotel on your next trip to Paris. Marc-Henri Courtade General Manager of the Hôtel Littéraire Le Swann +33 1 45 22 80 80

"Top quality hotel in the Champs-Élysées"

4
23/05/2018

Right in the Champs-Élysées. This is a wonderful hotel with an excelent location to explore Paris. The hotel as a classic vibe but you will notice that it was renovated not a long time ago. The rooms are a little bit small but very comfortable. The decoration, inside and outside, has Paris written all over. The staff was very nice. Will definitely comeback soon. Recommended!

"Charming hotel"

5
22/05/2018

My husband and i absolutely love this hotel. It's in the 8th district which is the more quiet affluent section of Paris. The locals are super nice and it's around €20 for a cab ride to the Louvre. The front desk is absolutely superb. If you are American...heads up, this is Europe, the rooms and elevator is small. Again. The hotel is beautiful and has an amazing history. I highly suggest it.

"Such a delight!"

5
14/05/2018

This was my second time at le Swann and I really love this hotel, unfortunately I will be moving back to Paris so will no longer need to book a hotel room but I will ask my family and friends visiting to book this hotel as a priority. The single room is really comfortable with great attention paid to the details (the Madeleine is everything). The bed is very comfortable for a good night sleep. And the complimentary coffee and tea are very good. The overall deco of the hotel is really amazing. The breakfast was also enjoyable, although I thought it was continental, scrambled, boiled eggs and sausages were available. The staff is attentive, helpful and really personable. This hotel is a gem.

"Brilliant Hotel"

5
03/05/2018

I really like this hotel. Some reviewers have commented on the "small rooms". To be fair to the hotel, this is very common if you choose to stay in the city and it's location is great. The Literature theme adds a special touch and makes the hotel unique. The decor and furnishings throughout the hotel is of a very high standard and is welcoming. We found all the staff to be very friendly and helpful. The room was serviced daily and was always cleaned to a high standard.

Hotel_Litteraire, Directeur général at Best Western Premier Le Swann, responded to this review
Dear Madam, I would like to thank you for sharing your review of your stay and for the kind compliments with which you peppered it. Our team devotes itself every day to ensuring the enjoyment and comfort of our guests. The overall feel and atmosphere of our Marcel Proust themed establishment, with its refined and elegant decor, serves as a veritable invitation to leisurely relaxation. Thank you for doing justice to our hotel by specifying that the sizes of its rooms are in keeping with what's normal and usual for our capital city. We would be simply delighted to welcome you back again on a future visit to Paris. Marc-Henri Courtade General Manager of the Hôtel Littéraire Le Swann +33 1 45 22 80 80

"Decent hotel in a good location"

3
19/04/2018

Just a block away from St. Lazare train station, this hotel is in a good location. The neighborhood is lined with groceries, laundromats and restaurants. We booked a "Superior room" for $92 per night through Agoda.com. The room was smaller than what it looked like in the pictures, but it had a very cozy and comfy feeling especially watching it snow outside.The bathroom space was even smaller so once you're in there, there isn't much room for movement. But the room was very clean and serviced regularly. The house keeping staff was also very polite. We had requested for a cab service and they arranged it without any hassle. The cab driver too was punctual. Overall, a good hotel for a short stay!

"Average stay"

4
06/04/2018

The hotel did everything you need out of a city break. It is fairly well located with a lot of stuff around it while being fairly close to the city centre. It is also located close to the metro which is handy for getting around quickly. The room was quite small and almost felt like a spare room. It was presented well and well maintained which is the most important thing. The setting was very nice around all the old French architecture. All in all a decent stay and did everything we required it to albeit a little small.

"RUDE FRONT OFFICE< NO RESPONSE TO EMAILS"

2
05/04/2018

I have booked this hotel online for my visit to Paris. I have been instructed to ask the Hotel for confirmation of my fully paid booking in August. Laurent on the front desk is not helpful at all, when asked to speak to his superior he said he does not have one. I asked to speak with the manager on Duty and his reply was he is on holiday he will be back in 2 weeks? All I am asking for is confirmation of a booking I have made but I am not getting any response from this hotel. Can almost not believe this.

Hotel_Litteraire, Directeur général at Best Western Premier Le Swann, responded to this review
Dear Sir, We have seen and read your review and would like to clarify a few points. We have recorded the booking you made through your travel agency and can provide you with the confirmation number of the actual reservation made by that agency. As Laurent has pointed out several times to you, we don't provide confirmation of bookings when you make them through an agency: it's the agency itself that confirms your booking. Because you are paying them for the service they provide, you deal only with them and not directly with us. If you have any other questions between now and your arrival at our hotel, please contact us and we'll be happy to answer them. Marc-Henri Courtade General Manager of the Hôtel Littéraire Le Swann 0033 1 45 22 80 80

"Nice location"

4
22/03/2018

Nice and clean hotel with very small rooms. More than enough if you want to spend few nights in paris . Staff are very nice and helpful .the toilet door is transparent ??. Neighbourhood is awesome. Many restaurants around and very close to the train station.

Hotel_Litteraire, Directeur général at Best Western Premier Le Swann, responded to this review
Dear Madam, It was a real pleasure reading your comments. At our hotel dedicated to Marcel Proust, we always strive to provide an enjoyable literary-themed break for each and every one of our guests. The hotel team would also like to pass their thanks on to you. They always take great delight in reading such glowing feedback. I'm really pleased you enjoyed staying in the 8th arrondissement. It's a residential district famous for the charm of its quintessentially Parisian (or more specifically, Haussmanian) buildings and its well-known Parisian monuments. We look forward to seeing you as a guest at our hotel again on a future trip to Paris. Marc-Henri Courtade General Manager of the Hôtel Littéraire Le Swann +33 1 45 22 80 80

"Close to the trainstation Saint-Lazarre"

4
20/03/2018

The room disposition was odd to me. You enter the room and the first thing you see is sink, the toilet and the shower. You have just entered the bathroom. Then you open a door and you find your bed with a window. Although the room was much smaller than I was expecting, where I barely had a place to put down my suitcase, the bed was nice and comfortable and the room was tidy. The breakfast had many different options: - Oranges so you could squeeze your own natural juice with the machine at disposal. - Different kind of bread and croissants. - Two machines with plenty of coffee offers: Espresso, Latte, Cappuccino, etc. - Cereals and Muesli. The hotel service was very nice and friendly. Would definitely stay again at this hotel.

"Beautiful Hotel"

5
15/03/2018

We booked four nights at the hotel without reading any previous reviews. The front desk staff are so helpful and friendly. Our room was comfortable and clean everyday. Bed slightly hard but still fine. Fantastic location for restaurants, metro, laundrette up the road, shops all nearby. We will defiantly stay here again when in Paris. 10/10 for Service and value!

"Themed hotel, well designed"

4
01/02/2018

Themed around French writers, this hotel is very well designed, with careful thought given to the use of every cm. The staff are attentive and the facilities are spotless. Be wary of using the internet however as it is not secure. Also the fire exit staircase , has piles of paper stored at ground level. This should not happen!

Hotel_Litteraire, Directeur général at Best Western Premier Le Swann, responded to this review
Dear Madam, dear Sir, We were delighted to welcome you to Hotel Littéraire Le Swann. Thanks for your compliments - as you point out, the entire hotel is themed and decorated to capture the world of the writer Marcel Proust. I am quite surprised at your note about the clutter in our fire escape. I would like to thank you for letting us know, and I will forward it immediately to the staff concerned. We would be delighted to welcome you back for another stay should you visit Paris again in the future. Marc-Henri Courtade General Manager of the Hôtel Littéraire Le Swann +33 1 45 22 80 80

"Book with confidence at the Best Western Premier Le Swann"

5
07/01/2018

The Best Western Premier Le Swann hotel is updated, clean, and convenient to the Metro. The hotel has a restaurant & bar as well as room service. Plus, there are several cafés, pubs, and a supermarket nearby. The neighborhood felt safe as we walked throughout it during the day and evening. We booked the superior room for a 4 night stay and had plenty of room. The room was large by European standards. The bathroom was modern. The in-room safe is a good amenity. The hotel staff was very helpful. They patiently worked to overcome language barriers to help us with our sight seeing plans and to teach us how to use the Metro to get around Paris. They even let us check in early on the day of arrival when we stopped in to store our luggage. The hotel is located in the top of the 8th arrondissement near the 17th. It's close enough to walk to some tourist attractions, but far enough away to be out of the masses of tourists.

"Clean and modern"

5
06/01/2018

A very nice clean and quiet hotel. A walk down Rue de Rome takes you pretty quickly to Place Madeleine. Yes, the rooms are tiny but Paris is that way. Good design makes up for the size. And good value for money.

"Convenient location but tiny room"

3
04/01/2018

We travelled with 2 mid size luggages, and there was barely any floor space to walk. The bed is comfy but I felt that it's smaller than a Queen size bed. Nuxe toiletries were given, Nespresso capsules, good tea selection. Room is clean. Getting to the hotel by train from airport is also quite convenient with escalators equipped stations. Accessible to major attractions in Paris as well

"Nice Hotel"

5
04/01/2018

Stayed in this hotel with my wife and son during our short European tour last month. Rooms are big and very clean including the toilet. Staff was also very helpful and friendly. There is also free wifi internet, complimentary coffee and tea in the mini bar. Location is good near convenience stores, restaurants, bus stop and the Europe subway station (although I would warn everyone that there are a LOT of pickpockets roaming around these stations and they are very easy to identify and I am very surprised why the police and the government agencies seems to be doing nothing about this problem). Better take the bus instead or maybe a taxi. To the management and staff of Best Western Premier Le Swann, thank you for being part of a short but great vacation with my family there in Europe. I will recommend your hotel to our friends planning to drop by your very beautiful city. More power and Mabuhay from the Philippines Neco D.

"Hotel in good location but rooms tiny"

3
01/01/2018

Hotel is within 30 minutes walk of most of the main attractions and being near st Lazare station there are lots of bars and restaurants nearby, hotel staff were friendly and helpful and the room was well nicely decorated modern and clean as well as well equipped and the beds very comfortable. However I booked through a booking website and didn't notice that the room was 13m square, quite frankly if I had I wouldn't have booked this hotel, this room is the smallest hotel room I have ever stayed in there was literally about a foot at the end of the bed and my husband and I were dancing round each other to get dressed as there was no room. The twin beds were pushed together. The hotel photos have certainly been taken from a very interesting angle, there was a desk and chairs In our superior room (which is a standard room) but not enough space to actually sit at the desk. My husband says there wasn't enough room to swing a mouse let alone a cat! In addition the bathroom was separated from the bedroom by a glass sliding door which had gaps at the top so absolutely no privacy, you need to be sharing with someone you don't mind being intimate with. I would agree that the size of the rooms really don't put this hotel in a 4 star category. Worth noting Paris is very expensive so the buffet breakfast which we didn't have is worth considering as a cup of coffee is 6 euros in most cafes.

"wonderful hotel"

5
18/12/2017

Very good hotel, breakfast exellent for Paris. Very good bed, only the room is very small. But staff friendly. Location very convenient. Its a hotel where Marcel Proust has lived so there is a lot to remind us of him.

"Good Hotel"

4
13/12/2017

This hotel is away from the city but its clean ad has nice bed. The hotel stingy when come to replenishing the water, soaps and buns on the subsequent days. Good front desk service. The hotel is close to the Metropolitan Station - Europe, so its very convenient to travel but the station Rome is far away if you are coming from Gare De Nord.

"Comfortable, clean, and conveniently located"

5
12/11/2017

The room was clean, beautifully decorated, and extremely comfortable. The staff was helpful and patient with our litany of questions about the metro. (We were delighted to find that this hotel was perfectly located with easy access to no less than 3 different metro lines.) The breakfast was a delicious buffet of hot and cold items. Recommend booking through the hotel website.

Hotel_Litteraire, Directeur général at Best Western Premier Le Swann, responded to this review
Dear Madam, dear Sir, We are so happy that your stay went well. Our reception staff is delighted at being able to satisfy our guests' unique needs. Thank you for recommending our hotel and endorsing the quality of the services we offer. In fact, by visiting our website, you can take advantage of special offers, such as breakfast for €12 instead of €15. We would be delighted to welcome you back for another stay at our Hôtel Littéraire. Marc-Henri Courtade General Manager of the Hôtel Littéraire Le Swann + 33 1 45 22 80 80

"Avoid this hotel"

2
26/10/2017

Avoid this hotel if you can. Not worth 4 stars. Room is sooooo tiny!! Staff members are indifferent and aloof. They don't have any customers service at all. This is a 2 stars hotel. Please do not over pay. Only worth €98 at best. I strongly advise travelers to avoid this hotel. Nothing to like here. Plenty nearby hotels and same price. They buy their ratings.

Hotel_Litteraire, Directeur général at Best Western Premier Le Swann, responded to this review
Dear Sir Chang, I have seen your comment, which has also been published on Google. I was really surprised by what you said, because it doesn't reflect our company's values at all. I would be grateful if you could contact me directly, if you would like, so that we can discuss this together. Marc-Henri Courtade General Manager of the Hôtel Littéraire Le Swann +33 1 45 22 80 80

"Spotless!"

5
02/10/2017

Well located hotel, being part of the Best Western group, you know it won't be a let down. Clean and tidy, lovely decor. Our bedroom wasn't massive but the wet room section was as big as my garage!! Great interaction with the hotel staff. Breakfast is well worth having. Hotel is strongly associated with Marcel Proust, with lots of personal correspondence on display. For 'Prousties' if there is such a thing, Le Swann would prove priceless

"Shocking "

1
02/10/2017

The staff can't be bothered to help you. Apparently if you request something and they don't see it then it doesn't matter. The manger is rude and has no respect. The hotel it's self is ok. But I will not be staying here again for the price and service I would rather stay somewhere they are friendly and helpful.

Hotel_Litteraire, Directeur général at Best Western Premier Le Swann, responded to this review
Dear Sir Adam, Your review does not come as a surprise. You warned me you would be writing one as you were departing. Please allow me to provide an alternative view of the situation so that TripAdvisor readers have all the details available to fully understand what happened – there are some things you haven't mentioned. You expected to have champagne and flowers in your room on arrival, and all free of charge. Though I would like to be able to offer my guests these special touches, this is unfortunately not possible. The hotel does provide this service, but there is a charge for it. I am sorry you found this unsatisfactory. Your other source of dissatisfaction stems from the fact that you were not able to arrange a late check out on the day of your departure. You actually made this request at 6:00 pm (you had vacated your room that very morning) and we were unfortunately full up. Once again, I would have liked to have been able to satisfy your requirements, but I was simply unable to. Some services need to be arranged or booked in advance and are charged for. I cannot just allow you to say that I was being inflexible. I have been providing services to and working in direct contact with my clientele for all the decades I have been managing hotels, and I have my guests' 93% satisfaction rate to both reassure me and motivate me to continually improve the service. Please feel free to contact me if you would like to discuss this further. Marc-Henri Courtade General Manager Hôtel Littéraire le Swann +33 1 45 22 80 80

"Mr"

4
27/09/2017

Rooms clean friendly staff at reception made is feel welcome and gave me my tickets to bayern Munich against psg tonight rooms on small side but then this is paris not dubai but practical clean fresh espresso machine good size tv and and near subway and surrounding streets look clean and blds so happy with our choice so far

"We loved our stay"

4
24/09/2017

We enjoyed staying at Premier Le Swan the room was clean and comfortable, safe area, stylish hotel and extremely helpful and friendly staff. Comfortable bed. Good location, just wish it was closer to the city center.

"Tiny"superior" doubles made for short stay business"

2
22/09/2017

The poor rating is for lousy value. I stayed in another 4 star last night for work and it was perfect at half the price! Here the room is so tiny that it only fits one bedside table, the cupboard doors can only open partway due to the bed which is a small 160cm double bed, there is no room to have a suitcase. Nicely done and sort of stylish and nice staff so a decent place for a business stay on an expense account- NOT for couples on a holiday.

Hotel_Litteraire, Directeur général at Best Western Premier Le Swann, responded to this review
Dear Madam, dear Sir, I would like to thank you for sharing your review. I am sorry that the room you chose turned out to be unsatisfactory. From reading your TripAdvisor profile, I see that you are used to staying in hotels all over the world. Please be assured that our rooms are fully compliant with France's regulatory requirements for four-star hotels. And just to make you aware, we actually have four different types of room available, including more spacious "executive" ones. So please have no hesitation in letting us know your specific requirements next time you book. We hope to have the pleasure to have you as a guest for your next stay in Paris Marc-Henri Courtade General Manager Hôtel Littéraire le Swann +33 1 45 22 80 80

"Lovely Hotel and Great Location."

4
15/08/2017

We booked this hotel at the last minute after being let down by another hotel. Lovely small boutique hotel, out of the tourist madness, but close to the Metro and we also walked a few times to tourist locations as well. The rooms are very very small and so if they want to keep that boutique feel they will need to keep up with maintenance, and the toilet area you need to decided which way to side step in. (Really that small) The room had a Nespresso machine, but it was very nosey for an early cup, and the Mugs do not fit in the machine. The shower was not as powerful as I would expect of a hotel, but maybe this may be due to potential flooding as the bathroom was small. We did need to move rooms due to an issue, but the hotel staff were very helpful.

"The decor is wonderful!"

4
25/07/2017

Stayed here for 4 nights before moving on to another hotel in Paris. I didn't have high expectations before I arrived (being a Best Western and all). I was simply delighted when we arrived at the hotel after getting off the chunnel from London. The pictures on their website do not do justice to the place. Greys and black were the predominate colours and they worked well. There is a small lobby to the left as you enter the hotel. To the right is the bar, and then the breakfast room. BREAKFAST The breakfast was quite good. For 9 Euros, you get various types of juices, pastries (including croissants) and different types of breads. There was also a variety of jams/jellies. There was fresh fruit and hot beverages (hot chocolate/tea/coffee/expresso) There was a very lovely selection of cheeses and the hot stuff included: scrambled eggs, ham, sausages. THE FRONT DESK The people were very professional, but they couldn't speak very much English. I found my French was as good as their English, so there you are. Upon check in, we wee informed that we had the largest room in the hotel. Now this made me feel pretty good seeing that I know most Paris hotel rooms are very small. THE BAR There is a lovely lady that works the bar, and her English is excellent. Great service, but rather pricy.. Good selection of spirits/wine/beer and a cozy place to drink in. THE ELEVATORS SMALL...I mean REALLY small. Will fit 2 people only, or 1 person with 1 piece of luggage. Elevator was lined in what looked like grey rubber (kinda funky). THE HALLWAYS SMALL, so much so that you can't walk 2 abreast. FITNESS FACILITY There isn't one OUR SUITE Strangest room I've ever stayed in (I"m attaching the pictures, you judge for yourselves) Opened the door and there was our bed and patio doors to our private terrace. Then there was a very long hall way that contained a desk, mini bar and closet. There was also a single bed in the room. At the end if this hallway was the bathroom. The hallway was so narrow that only 1 of us could walk down it at a time. So if you wanted to go to the WC, the other person had to stay where the bed was. Our terrace was very nice but the doorway to it was 2 feet off the ground. Both my husband and I fell when attempting to re-enter our room. Kind of a death trap of sorts. Could see the Eiffel Tower from the terrace and enjoyed the evening sparkles from it! Bed was a king and very comfortable. We got a good nights sleep and the hotel is very quiet. THE AREA Not much around. There is a fruit & veg place across the street and about 3 restaurants across the street. This is a very quiet area and no shopping around. You must walk several blocks to find any foot traffic or banks. There is a great little grocery store selling wine/beer/food/milk etc.) just a block up on same street as the hotel. The only thing that made me feel kind of uneasy was the fact that the front door to the hotel had to be activated by the people at the front desk. This concerned me because I wondered what kind of people they were trying to keep out? CONCLUSION It was as very unusual place and having said that I would stay here again, but probably won't because it was just too far away from the things/places we wanted to see.

"A wonderful refuge"

5
17/07/2017

My wife, grand daughter and I stayed at Best Western Premier Le Swann for five nights during a heat wave in July. Each day the temperature was over 34 C, around 95 F. When we came back to our room, the air conditioning was working perfectly, in the lobby, the lounge and especially in our room. It was delightful and allowed us to cool down our over heated bodies. We had a suite but it was non to large however it served our needs very well. A full hot buffet breakfast was available for an additional 15 euro each. it proved to be full value for the price. We tried a restaurant and paid 14 euro for much less quantity and quality and we also tried the continental buffet at the next door Ibis hotel, but Le Swann's buffet was the best. The staff were very friendly and helpful. I found it a bit odd that the bar was not open on the weekend, but there were certainly many options in the neighborhood where one could get a drink. We used Uber a lot to get around Paris but we took notice of the close by train station and metro stop. The hotel is in the eighth district which makes it close to many attractions. I highly recommend this hotel.

"Great boutique hotel"

4
07/07/2017

We got put in here after being moved out our original booking due to our rooms being flooded. The staff were very friendly and helpful. The room is small but unique is he way I would put it. You don't need much real estate if your sleeping over. Wouldn't want to use it if you were there for a period of time to relax and there was two of you. It's a great find thought and will be back next time we need a hotel in the area.

"Nice stay"

5
04/07/2017

Modern rooms that look like they have been recently upgraded. A surprise from the external facade. However quite tight on space. Should be comfortable for 2 anytime... Note the elevator is quite small and pretty slow so you have to be patient.

"Amazing Hotel if you don`t required a spacious room"

4
26/06/2017

This hotel is amazingly located - close by the Gare Saint-Lazare train station, and the Paris Opera. You can find interesting restaurant and mini markets options in a walking distance. Newly reformed. The rooms are charming, and the Proust themes gives it an unique personality. However they are quite small. You can accommodate yourself in a good way, if traveling with no more than a large suitcase. The service desk personnel is really polite and ready to help at any time. Perfect for your first trip to Paris.

"Perfect for a short trip"

5
26/06/2017

I would definitely recommend this hotel. It was very good price point and the location is great. It is 2 mns walk from the metro (stop called Europe) and 5 mins from another metro and 7 mins from another metro. In Paris as long as you are near a metro it is a good location. I got a lot of Uber's too as was tired/raining and it cost 12 euro to the Eiffel Tour and 6 euro to the Louvre, so this is another option too. The bedroom is extremely small but totally fine for what you need. TV/Nespresso machine/bath etc so very nice. Main point is if you are travelling with a big suitcase you could have a hard time with this hotel or maybe you can upgrade room as I had a standard room and if I had a big suitcase it would not fit. We only had two small hand luggage suitcase and it was fine. The hotel is very safe and they have the automatic doors locked and reception need to press a button and open it for you.

"Perfect for us"

4
21/06/2017

Just returned from four night stay at the Premier Swann. Unsure of mixed reviews, but we thoroughly enjoyed our stay. Rooms are small, but very well appointed. We even had a lovely little balcony. Service was very nice and I loved the Nespresso machine in the room. Bed is comfy and linens are soft. Wine shop across the street was also quite handy! Only suggestion would be to change shower door to prevent water leaking on bathroom floor. We loved our quiet neighborhood in Paris and felt very safe at night. Would return in a heartbeat!

"Hotel Near Gare Saint Lazare Station"

3
05/06/2017

Le Swann is just an alright hotel. Decent size room compared to most hotel rooms in Europe but small in North America. Shower/bath tub is decent size as well. I like that they provide bath salt as well so you can really enjoy a warm bath after strolling around Paris. Wifi connection in the room was fine. What I kinda didn't like about my experience here was when I was checking out, I had a bill for breakfast. I didn't know that it wasn't part of my booking. It was kinda misleading info when I checked in. Typically when breakfast is extra charge, hotel staff would inform you that it is for a fee. And, if its part of your room package, they would tell you where they serve it... other than that, it was okay. I stayed here for few nights since it is a short walk (about 10-15mins.) to Gare Saint-Lazare station. This is like a central station for metro, Euro train, bus...So, this is where you want to be especially when you plan to do some day tours outside Paris. The Metro is in the mall so that's a plus. The Haussman Grands Magasins, La Fayette is walkable as well. There's also a Kabob, burger joint next to it.. Area seemed safe (although, there were lots of homeless people around next to the station/mall area). I walked by myself at night with no problem. On other note, I think the area is somehow musically inclined neighborhood since I saw few music stores that sell musical instruments... Would I recommend this hotel? Uhm, I'm not sure...Location is good, room is decent, bathroom is alright, breakfast was alright (but this is extra charge), staff was so-so... To be honest, I'm torn....If you want to be in the Central public transport accessible location, I would stay here. Although not the greatest, it isn't the worst either. But, if you don't need to be close to the station, maybe book somewhere else. This is a late post. I stayed on Dec. 2016

"Great Hotel, Convenient Location, Small Rooms"

5
04/06/2017

An amazing solid 4 star hotel! We got a deal for $110 US a night. Our fourth floor room was small but had a balcony and fit our two 22 inch rolling bags and weekenders.(Fitting any other luggage in the room would have been tough- we were traveling light because we know space is a commodity in Europe) We expected this as the room measurements are listed on the website. If you require a larger room, book and pay for the size. If you pay the least expensive rate, expect a small room. The room is modern in decor with great linens, bath products and an espresso machine. House keeping was excellent. The metro station was 2 blocks away in a safe and quiet neighborhood and all major attractions are an easy 15-30 minute metro ride typically requiring no more than 2 connecting trains. We used Uber a couple of times from the hotel also and pick up was within 3 minutes. The staff was kind and spoke English and helped with any requests. You can also have a complimentary cup of espresso in the sitting room in the lobby as they have a machine there. Great hotel! For the amount paid this is a great value and definitely solid 4 star accommodations.

Hotel_Litteraire, Directeur général at Best Western Premier Le Swann, responded to this review
Dear Sir, dear Madam, We would like to thank you for your comments which were very much appreciated by all our staff. I am delighted that the room met your expectations and matched the impression you had gained from looking at our website. Actually, we have a Nespresso machine in the hall so that our guests can relax and enjoy a cup of good coffee. The whole team of hotel thanks you for your trust and for sharing your positive feedback on our page. Marc-Henri Courtade Director of the hôtel littéraire Le Swann

"Terrible customer care"

1
02/06/2017

The hotel would have been best advised to have left the store room  as it was rather than turning it into a bedroom. Once entering the 'room' you walk past the toilet and shower to reach the bed area. A sliding glass door being the only thing that separates the two parts. Once in the bed area, any larger person would have difficulty circumnavigating the bed. I arrived for breakfast at 07:00, and amazingly the scrambled eggs were already cold and worse still, made from powder! As I was not personally paying for the room, I decided to put it down as a bad experience, and make sure never to book there again, but that all changed at the checkout. The older staff member asked me politely if everything was alright with my stay, and I raised the issues above. At this point the manager? Charef butted in and informed me the room was small because it was a single and that he had eten worse eggs elsewhere! When I mentioned that they were powdered, his reply was 'Well they are everywhere aren't they?'. I politely suggested he should take a customer complaint seriously, to which he continued to argue his case. At no point did he try to understand or help me with my complaint. May I suggest Mr Charef goes on a long overdue customer care course and that the Chef learns to crack an egg or two! The one positive note, the evening barmaid was both professional, friendly and polite.

Hotel_Litteraire, Directeur général at Best Western Premier Le Swann, responded to this review
Dear sir, I would like to thank for sharing your remarks. What you have said is very serious and I am quite surprised by it. After having reviewed the situation with my staff, including Charef, please allow me to clarify by adding to the information already given. You had chosen to stay in a single room and it is with regret to hear that you did not find it suitable. For the next time you stay with us, please contact us for some advice on our rooms, knowing that we have others that are more spacious such as our double room or executive suite. There was obviously a misunderstanding when you were checking out and I regret that this happened. Charef has asked you if you enjoyed your stay as he was interested by your remarks. He listened to you and did not want to argue his case but simply present the facts and give you some answers, taking note of your dissatisfaction. He made a mistake because our scrambled eggs are not made with powder, but rather with fresh eggs. I am sorry that you did not feel appreciated and felt that your request was not considered by us. I am available if you would like to discuss this matter further. Please feel free to get in touch with me by email or telephone so that we can come to an arrangement in terms of compensation for your next stay, Marc-Henri Courtade Director of the hôtel littéraire Le Swann

"Worst 4 star Rooms ever "

1
29/05/2017

I often stay close to our offices in Paris and I have stayed in this area a lot. This has to the smallest room ever. To use the desk you need to more the bed against the door. To open the door you need to push the bed against the desk. There is no place to open your suitcases. The lady at reception was kind enough to give an upgrade to a room more like the pictures on internet. I use SPG a lot as travel and this is really the bottom of the pit.

Hotel_Litteraire, Directeur général at Best Western Premier Le Swann, responded to this review
Dear Sir, You stayed at our hotel in a single room. This room may have seemed small to you but it does meet the standard single room size and corresponds to the single room reservation that you made with us. Our hotel has rooms of variable sizes. You were correct in informing our receptionist of your requirements. We would like to suggest that you approach the agency that makes your reservations and let them know of your requirements for a room that corresponds to your needs. We would also like to inform you that we are not part of the SPG (Starwood Hotel) program but we are part of the Best Western hotel chain. Thank you for highlighting the caring customer service of our staff in the treatment of your request, we are at the disposal of our guests to answer any questions and to help find solutions for their needs. We will be delighted to welcome you in our hotel for your next stay in Paris. Marc-Henri Courtade Director of the hôtel littéraire Le Swann

"Swann-ing about Paris"

5
27/05/2017

Just a five minute walk from the Saint Lazare station and its nexus of train, Metro, and bus links, but on a relatively calm avenue, Le Swann is an elegant boutique hotel that just happens to belong to the Best Western family. The staff are adorable--they seem genuinely delighted to greet you each time you pass through the lobby. The hotel décor is all about Marcel Proust, with images of the author and his characters all over the place, and with an impressive library of works by and about Proust. Each room is named for a character and features artwork reflecting that thematic choice. Our family room overlooking the interior courtyard was calm, cool, and gave our son his own room and TV. (The full bath they managed to squeeze in required some gymnastics, but we decided that was part of the hotel's charm.) Great breakfast buffet in the quirky dining room. We loved Le Swann--no French literature degree required for you to as well!

"Confortable, nice staff and well located for Business trip"

4
23/05/2017

Every time I travel for business, I like to go to Le Swann. Rooms well furbished, really good Wifi to work (never had any prob), clean everywhere and nice staff. It's really well located as well, middle of Paris close to the train station St Lazare.

""musical" location"

5
21/05/2017

it was a great opportunity to have stayed at this themed franchised hotel-literary hotel. i became an instant proust literature reader because of the readily available original collection of works and the displays of pictures, sketches and posters inside this wonderful hotel. this wonderful hotel is surrounded by musical instruments stores, rooms are small, decent and cozy with modern amenities. breakfast was tasty and worth paying 15 euros. thumbs up for all the excellent staff and will definitely stay here again

"Very Nice place to stay at a reasonable price!"

5
17/05/2017

Very interesting place with a lot of references to Marcel Proust. The hotel has been refurbished recently and every room is brand new. Some M Proust books are available to read in various languages in the lobby.

"Business Trips"

4
09/05/2017

I've stayed at this hotel 3 times in the last few weeks for business purposes. Rooms are tiny, but very well appointed. Noise is minimal and the breakfast is very good. During my last 5 day stay in late April, there was a mini heat wave and the room was very hot, I attempted activate the A/C but was told that it is not switched on until the end of May. For this reason, I am not staying there in all of May as I was unable to sleep with the room so hot. Staff are lovely.

"Lovely stay in Paris"

4
24/04/2017

We stayed 2 nights in this cosy hotel, a half hour walk from the charming Montmartre quartier (lots of nice restaurants there!). Staff was friendly and helpful. Elegant lobby and bar/breakfast area. Our room was stylish, cosy and not overly small, except for the bathroom. It was literally impossible for me to get into the shower, my wife just barely made it. (I'm not the slimmest man in the world, but not the biggest either...). Hint: make the shower door swing outwards, instead of inwards. The little French balcony with view over the Sacre Coeur was a nice bonus. Choice and quality of breakfast was very good. Overall a beautiful and charming place to stay in Paris.

"Paris Marathon weekend with family and friends "

4
12/04/2017

We stayed at this hotel over the Paris Marathon weekend as two of us were taking part. The hotel staff were very helpful and friendly through out the trip. The rooms were slightly small but I think that is very common in Paris and we didn't plan to spend a huge amount of time in the rooms so that didn't really bother us. All the rooms I saw were decorated beautifully and had large doors which could open to the outside, as it is in a slightly quieter part of Paris this doesn't create too much noise either. The showers were very nice, unlike most hotels, there was power behind the water. Our room had a bath, as did one of the others but the other two didn't. I am not sure why as we all paid the same price but apart from the two of is who ran no-one wanted a bath anyway. The toilets are very small, even for me at 5ft but we made a joke of it. Another room only had a glass door for their toilet so if this is something which could bother you make it known when you book. The beds are very comfortable and made for a good night's sleep. It is very easy to get around to all the main sights from the hotel as a metro is nearby and if you like walking you would be able to reach the main attractions within around an hour or so depending on walking speed. I would recommend this hotel, it is clean, well priced and staff are very accommodating.

"paris marathon with friends"

5
10/04/2017

We had a fantastic stay in the best western preminer swan last weekend for the Paris marathon. We were a group of six ,the hotel staff were amazing from greeting us to us leaving and after.The choice for breakfast was wonderful plenty of everything. Rooms a little small but beautiful . We had two metro trips nearby which was easy getting around especially for the marathon. One of my friends forgot his passports in the safe in his room and didn't raise this until we were at the aerport, we rang the hotel and they sent them on by taxi we can't express our gratitude enough Hats off to this hotel and the brilliant staff look forward to seeing you again soon.

"Honeymoon "

5
28/03/2017

We visited the hotel on our honeymoon this month, we had a lovely stay hotel is beautifully decorated and styled. Staff are lovely, rooms very clean with nepresso machine which is a lovely touch, have read a lot of the reviews says rooms r tiny our room was on the 4th floor (think it was room 411) it was very large and spacious this was due to us being upgraded as we were on honeymoon but there r large rooms available. Lovely continental breakfast (small hot selection)the hotel is a 5 minute walk to the closest metro station which u can get to all the major sights from, also only a 10 minute walk from the closest tour bus stop. Great stay we would love to come back.

"Perfect Air Con"

4
15/03/2017

I've stayed here 3 or 4 times while on business. It's a nice area, safe at night, central and just outside the main tourist drag. The hotel itself is nicely decorated, very clean with modern bathrooms and comfortable beds. As always in Paris the rooms are quite small but very quiet, incredibly given it's proximity to St. Lazare station.I didn't have the breakfast but it's standard fare common to other Best Western Hotels. If you shop around and get this at at a decent price you'll be hard pushed to find anything better in the 8th or 9th.

"Beautiful location"

3
12/03/2017

Considering this is a 4 star hotel the room was nothing special and tiny. Nice amenities such as Nespresso in room, but there was no room for the suitcase rack except in front of the closet doors. Wi-fi was always disconnecting. The Marcel Proust concept was very cool...good for literary types that know or are into history. If I hadn't just stayed at a 2 star hotel that was equally as nice near the Arc de Triomphe I would have rated perhaps higher. Save your money and stay at Princess Caroline for less. Go out for dinner with the money you save!

"Nice hotel with convenient location and cosy rooms"

4
18/11/2016

This is a themed hotel that has very comfortable rooms and good service. The hotel has a bar and restaurant and the ambience is simply amazing. The only issue is that the Wifi seems to have a poor setup, atleast for me it didn't work on both my phones.

"Practical, well located hotel"

4
02/11/2016

I stayed in this hotel for 2 nights in October 2016 on a weekend trip to Paris. In terms of location it is well placed in the 8th arrondissement - close to metro stops served by lines 2 and 3, as well as the St Lazare station which has even more connections. It is equally close to the Opera and to Boulevard Haussmann, where there are many large department stores. In short, it is centrally located and safe The hotel itself is fairly modern inside, well furnished and functional. Yes, the rooms are fairly small, but not the worst. We had a standard room and this came with a safe, an nespresso machine, a good size desk, a decent closet, bathrobes, etc. 2 main downsides were as follows: 1. The bathrooms. While they are very modern and well equipped, the door was a frosted glass sliding door (which wasn't that frosted so you could see right through from either side). Not a problem if you are a lone traveller or a travelling with someone you are very comfortable with, but I would not recommend this for instance to a couple on a their first romantic getaway! Steam from the shower, odours and sounds from the bathroom are pretty much unavoidable...just something to bear in mind. Secondly, there is double glazing but even when closed there is still some noise from teh main street. We had a street facing room with a balcony onto Rue Constantinople. It didn't bother me too much but if you are a light sleeper, ask for a quieter room. Everything else was fine - we were well received at check in (early check was possible about 2 hours ahead of time), concierge(s) spoke English, breakfast was satisfactory for a 4-star hotel (good buffet but nothing out of the ordinary). Went as a couple and I can recommend it for practical location, pleasant service and value for money compared to nearby places (though we booked via Hotwire). Would not suggest the standard room for more than a weekend or if travelling with big bags as room space was limited.

"Small room Indeed"

4
29/10/2016

The taxi mistakenly dropped me off to another Best Western hotel which is 100 feet away. So, look up on google map before you go and recognized how the front entrance look like. Priceline stated that this hotel is 4 star. I would give it a 3.0 star and the superior room 2.5 star (being small – see attached photo that a Pringle potato chip can fit between the wall and the mattress, meaning that is how much room for you to walk around the bed). Some other photos from the Tripadvisor review shown a bigger room. I think either it is a bigger room or the angle of the camera view that give an illusion of bigger room. The three hotel receptionist I interacted for the 4 nights stay spoke good English. You could ask for a Paris street map from the receptionist. I was only given one bottle of drinking water on the first day of stay in the hotel room. If you stay for 4 nights you only get 1 bottle of water and not replenished for the next 3 nights. The receptionist confirmed that I have to pay if I wanted bottle water. The bath towels is thick that is a plus point. The Nescafe coffee machine only have two little capsule coffee and two plastic tub of creamers. The housekeeping would not provide more. Room is well insulated staying 20 degree C all night long, despite outside temperature 10 degree C. So I did not turn on any fan or heat. On Sunday all the cafés are closed along the two streets near the hotel except the Lebanon restaurant (50 feet away) called Au Bois D Acacia. If I booked thru the hotel directly it would have costed me 199 Euro(before taxes) but thru Priceline (Tripadvisor link) I paid US$90 (before taxes). Even though I pre-paid the taxes & fees thru Priceline but the hotel still charge me Taxe de Sejour (direct translation is tourist tax but the receptionist insisted it is called city tax). I think this hotel is decent valued compared to the other 5 star hotel Best Western Premier Opera Leige I stayed (US$145 before tax). So I would recommend this hotel which I rated 3 star (Priceline rated 4 star). If my review help you please click the helpful button. Thanks.

"Good location on the right bank"

4
26/10/2016

My husband and I stayed here for a week during a group tour of Paris. We actually got here a day before our tour began and were pleasantly surprised that our room was ready for an early check in. The staff here were extremely helpful and nice. I liked our first room, which overlooked the street, but the second day we had trouble with the electronic door lock, which apparently could not be easily fixed, so we were moved to a larger room on an interior courtyard. As with other hotels in Paris, the air conditioning was underwhelming, so we spent a lot of time sleeping on top of the duvet. The rooms were dark and quiet though. The breakfast room, on the first floor was very nice, and the food selection was very good. My husband was very happy with the English style pub within easy walking distance, but there were other choices. There are two elevators, which was good as we found the stairs to be narrow and strangely pitched. All in all, a nice place to stay.

"Refurbished, modern, small rooms"

2
20/10/2016

Good service, refurbished, modern. But room so small that you can hardly move. The bathroom is incredibly small. The small space is not reflected in the price. There is absolutely no place to place your luggage. Very good breakfast.

"Nothing special "

3
14/10/2016

I spent 1 night in this hotel. It is situated near the station but it' s not a bad location. The problem is that it' s a bit too far from the principal attractions of Paris and if you move by metro, even if there is a stop just at few steps from the hotel, you have to change at least 2 metro lines to reach the city center and the airport (cdg) as well. Anyway, considering the average price of a room in Paris, it is very cheap (just €100,00 for a double room!). The hotel is nice and clean. Rooms are a bit small but well furnished. We appreciated also coffee macchine and madeleine in the room. We didn' t like at all the receptionists' behavior: they struggled to say "hello" and always seemed bored and mess with our presence. They should be more helpfull and smiling.

"Small room with a view"

4
10/09/2016

We had a small room with a balcony & everything we needed & not over priced for our 14 day stay. Aircon, small fridge, hairdryer, safe, bathroom, coffeepod machine & our bed was comfy. Even though the room is small by Australian standards (& some other guest noise can be heard, from time to time) it was just enough room for the 2 of us. (They could get rid of a few furnishings to make more room) & was serviced everyday. We found the the staff to be most helpful & pleasant with a sense of humour. It is close to the Metro, city bus, food markets, ATM, restaurants, laundry service & cool drinking spots. This is Europe & the rooms are small. The city map they give you is very helpful, Its decor is lovely & there the wifi is good.

Hotel_Litteraire, Responsable relations clients at BEST WESTERN PREMIER Le Swann, responded to this review
Dear Madam, Thank you for sharing your feedback with the TripAdvisor community after your stay at Best Western Premier Le Swann. We are glad that you enjoy your travel, and took notes of your remarks concerning the room. We hope to see you again when your travels bring you back to Paris. Best regards.

"Tiny but functional"

4
10/09/2016

Our room was very small but the bed was really comfortable. Took a cab from Orly and it was a fixed rate of 35 Euros and took uber pool for 28 Euros back to Orly airport. We arrived around 9 AM but our room was already ready so we could check in right away. The location was great. We walked everywhere during our stay except when we visited Versailles which took about 45 mins on trains. There are also a couple of nice bakeries and supermarkets around which was really convenient. It is not the center of town but the area was pretty cool surrounded by a lot of music shops(instruments and music books) and nice local restaurants.

Hotel_Litteraire, Responsable relations clients at BEST WESTERN PREMIER Le Swann, responded to this review
Dear Madame, Dear Sir, Thank you for sharing your feedback with the TripAdvisor community after your stay at Best Western Premier Le Swann. We are glad that you enjoy your travel, and we hope to see you again when your travels bring you back to Paris. Best regards.

"false advertising"

1
10/09/2016

if we could spin around in circle you would touch the side walls..... very false reviews rude staff no fire alarms in any rooms except the smoking rooms never again will i stay or advise others to stay no security

"Lovely hotel with beautiful decor"

5
09/09/2016

Great little hotel walking distance or a cheap uber ride to everything. The decor is stunning and everything is extremely clean. The rooms are small, but comfortable with a good sized bathroom. The room we had didn't have a view at all, but I think some of the rooms do.

Hotel_Litteraire, Responsable relations clients at BEST WESTERN PREMIER Le Swann, responded to this review
Dear Madam, Thank you for sharing your feedback with the TripAdvisor community after your stay at Best Western Premier Le Swann. We are glad that you enjoy your travel, and took notes of your remarks concerning the room. We hope to see you again when your travels bring you back to Paris. Best regards.

"Decent hotel, terrible staff, very small rooms"

3
06/09/2016

Pros - Conveniently located near metro stations, there are a couple of restaurants around the hotel. Cons - (1) Rooms are very small, if you put even your suitcases on the floor there is literally NO room to move around! (2) Bathroom is right next to bed, I could open the bathroom door which lying on the bed. If you are staying with someone in the room and that person is using the bathroom then you can hear all the unwanted noises from the bathroom. (3) Room had a safe but it was at the bottom of the closed. I had to literally lie on the floor to operate it. (4) While checking out, the person at the desk first told me how the person who checked out before me was stealing stuff from the minibar in the room but he cannot say anything to that person. Then he asked me if I took something from the minibar and asked me if he can trust me? TRUST ME!! If you don't trust your customers then better remove minibar from the rooms and have some vending machine. After he was done giving me a receipt of my stay at the hotel, I asked him if "I was done?" (this is a pretty common thing to say if you are in US). On this he responded like "why did I ask such a thing? that definitely means I am hiding something.....did I steal anything?"......he literally asked me if I stole something!!! That was so unprofessional and I would not recommend this hotel to anyone.

"Warning to all very unsafe and no security must read!!!"

1
06/09/2016

Me and my girlfriend arrived in Paris very excited as we finally got to our hotel we thought it was a nice boutique hotel having said that on our 2nd day at the hotel we decided to get some lunch after arriving back after lunch we came up stairs to discover our bedroom Door wide open as we thought it was housekeeping to discover there were two men in our room going through our bags how on earth they got in is very Suss as I was shocked these two men in our room were in a possession of a knife and later ran down the stairs dropping there knife on the ground and we ran after them yelling the man at the desk was no help and had no concern telling us this happens I told him to call the police immediately and his response they will not do anything if no ones hurt and when asked about SECRUITY CAMERAS to see if there caught on there his response is the hotel has none after all of this Happend we demanded a refund and a new hotel to go to as they did ironically the following day $253 went missing in my credit card later finding out it was on Mitsubishi car dealership not to mention this disgusting reaction from the man at the from desk this ruined our holiday no one should ever have random people in ur room to steal if it's secure as the doors need a scan card. To even top this off the buffet breakfast is absolutely deplorable and should not be titled a buffet PLS be very aware as this should never happen to no one and the hotel should be disgraced!!!!!!

"21st birthday treat :)"

5
04/09/2016

This hotel which my daughter and I stayed in is exactly what how it describes itself. It is situated a 5 mins walk from the metro, its lovely and quiet yet 3 mins walk away is a square where there are bars and bistro's. The staff were incredibly polite/helpful, nothing was too much trouble. The superior double room was modern, exceptionally clean and very comfortable. Our experience at breakfast was nothing more than perfect, from fruit, nuts, breads, pastries, croissants, fresh fruit which you could blend, fresh orange juice, hot bacon, sausage, eggs, cold meats etc etc etc, too much to type, amazing..... Would highly recommend this hotel, we are definitely booking this hotel again next year when we revisit Paris, thank you Le Swann :)

"Cute boutique hotel"

4
19/08/2016

Wonderful botique hotel in the heart of Paris. Conveniently located between two metro lines. We were with family and had easy access to restaurants, a Marks and Spenser grocery store. The rooms are small but hey this is Paris and for the price it is worth. We were in Paris to enjoy Paris not to be in the room. Staff was very helpful. Contrary to what everyone said about Parisians, I found them to be the most friendliest people I have met!

"Very disappointed"

3
27/07/2016

My husband and I booked into this Paris hotel for nights recently having travelled from Western Australia via Singapore. The room we had booked was described as a Queen executive. The welcome at the front desk on arrival was not very welcoming, rather haughty and unfriendly. Our room was on first floor. The room was chic but so small, not enough room to swing the proverbial cat. Indeed we found it hard to negotiate enough space for our luggage let alone ourselves. There is a breakfast buffet in the morning which has the typical French style of breakfast and cereals. There seemed to be a mixture of tourists and business types staying at hotel. On our first evening at the hotel, having been out exploring in the local area we decided to have a drink in the bar of the hotel before going out for dinner. The bar area was darkened and there appeared to be no one serving. My husband went off to find out how we could get served. He came back and told me that the bar was closed for a week!!! I was stunned, the hotel was advertising the bar in its brochures yet for some reason, not given, it was closed. How could a hotel in the middle of the Summer tourist season see fit to close its bar?? I would not recommend this hotel to any friends. There must be far better ones in local area with bigger rooms too!

"Lovely little boutique hotel in great location"

5
21/07/2016

The welcome was great. The staff were friendly and spoke great English. The hotel has associations with the author Marcel Proust which made it more interesting. The room was small (like most main city hotels) but well laid out and the bathroom and mastery of space management. Beautifully clean and quiet. Would definitely stay here again.m

"Perfect location in a fab city"

5
16/07/2016

This hotel is perfectly located. We had booked a junior suit and it is so worth it. The bedroom is separate from the living area and is a good size. The only part I found weird is the bath and shower is open plan in the bedroom, fine if you are a couple but could be awkward otherwise. The location is perfect and is only a 5 minute walk to Gare St Lazare where you can get the metro to anywhere in Paris. The breakfast is lovely and has everything you could want before a days sightseeing. I will deff be returning to this hotel next time I visit Paris

"Very nice Hotel"

4
13/07/2016

We enjoyed our stay in this hotel this April. the room was small, but we stayed for 3 nights only, so managed the premises well. The location of the hotel is not bad and there are several places in a walking distance. The staff was very nice and complimentary Nespresso in the room was appreciated much. The room was very clean.

"Not trust this Hotel for you LIVE"

1
07/07/2016

I was in Paris with my family to watch a football game, France against Iceland in the EM. We stayed at the hotel from 2. of july to the 4th. We bought the hotel from Hotwire and did not know the hotel beforehand. The hotel bar was closed during the weekends, not a good service but that was nothing in comparison with our terrible experience. We came back from the game on the 3. aprox. 01.00 am and took one of the elevators to our floor. We where 4 adults in a 5 person elevator and it stopped between the 5th and the 6th floor. We pushed the emergency button for about 5 min. before the hotel employee came and we told him that he had to get us out because there was no air inside, brake the door up. He told us that the " elevator is broken, I can not do anything"... and left. We did not have any oxygen inside this small elevator and finally we called 112 and had them on the phone as we broke up the door ourselves after spending about 15. min in the small elevator. We went downstairs to talk to the hotel employee, badly shaken, he was trying to call the elevator service but had not reached anyone yet. He did not ask us who we where or made an apology, just threatened to call the police because we where upset. Next morning we talked to the manager who told us that he could not do anything and his employee did the right thing not opening the elevator door, if he had tried to he could have lost an arm or a leg. We never got that information trapped inside the elevator and could have been amputated! This hotel is not secure and and the staff is not trained to handle difficult situations like this. This is the worst experience I have ever had.

"Very nice hotel"

4
06/07/2016

This hotel was very nice. The location was okay, the staff was nice and the room was very clean. The only thing that took me by surprise was how small the room was. I had a small suticase so it was okay but if you´r planing on having a big suitcase it might be a problem.

"Great stay!"

5
29/06/2016

We really enjoyed our stay here! Yes, the room was smaller than what Americans are used to but not as tiny as what I expected from other reviews. We were comfortable. The room was beautiful and very clean. I loved the balcony and being able to open the windows for a nice breeze. With the windows closed, the room was very quiet and relaxing. The neighborhood was really great too with several good restaurants, cafes, stores, and bakeries close by. At night, there were people out and about, but the neighborhood was quiet and we felt safe walking. There were several metro stops conveniently close to the hotel. The staff was all very friendly and very helpful answering all of our annoying questions and even looking up information for us. Our only problem was housekeeping forgetting to replace things like coffee or washclothes, but a quick stop at the front desk got us what we needed. On our last day, our shuttle was late and the front desk clerk called the company for us and resolved the issue quickly.

Hotel_Litteraire, Responsable relations clients at BEST WESTERN PREMIER Le Swann, responded to this review
Dear Sir, Dear Madam, Thank you for sharing your feedback with the TripAdvisor community after your stay at Best Western Premier Le Swann . We took note of your remarks, and we hope to see you again when your travels bring you back to Paris . Best regards.

"Meh"

3
29/06/2016

I was pretty excited to check-in to this hotel upon arriving in Paris after a recommendation from a friend who previously stayed. I probably won't be seeking travel advice from her anymore because this hotel was incredibly underwhelming. Be warned - the rooms in this hotel are TINY. I was travelling by myself, and there was barely enough room for me and my suitcase, the shower was a real squeeze and it genuinely felt claustrophobic. There's an old saying that Paris doesn't have any fat people, but come on! When I have to climb across the bed to get to the other side of the room, it get's a bit much. I had many teething issues with the wifi in my room. Unfortunately I don't remember the exact room number but on multiple occasions I found myself sitting on the floor by the main door to get any internet reception. The food in the hotel is incredibly expensive. Save yourself the money and go to the kebab place at the end of the street where a full meal will cost you €10 or to the Auchan convenience store a few doors down. It's also about a ten minute walk to St Lazare station and there's multiple restaurant and fast food options there. Three stars from me for a comfortable bed, a Nespresso machine in the room and being two blocks away from the Europe metro station which will get you anywhere in the city. The hotel is also within walking distance of the Moulin Rouge, but be weary of some dodgy people that lurk around that area at night. Keep a hold of your belongings and walk briskly! I probably won't be back.

"Very clean and Good food"

5
27/06/2016

We stayed for 3 days Excellent breakfast wow with all those delicious pastries cant forget the kitchen host was very pleasant front desk was helpful... onl think it took as a while before I found the hotell...

Hotel_Litteraire, Responsable relations clients at BEST WESTERN PREMIER Le Swann, responded to this review
Dear Sir, Dear Madam, Thank you for sharing your feedback with the TripAdvisor community after your stay at Best Western Premier Le Swann . We hope to see you again when your travels bring you back to Paris . Best regards.

"Great for Budget Minded Families"

5
17/06/2016

We stayed here family of 5 during the EuroCup 2016 the place is 2 blocks from Europe Metro station, to the left and up street there is a nice grocery store and coin laundry and lots of restaurants around including a crepe place that was amazing. Rooms are small but 2 bed suites have 2 rooms which is unheard of in Paris. Great family place for people on a budget.

Hotel_Litteraire, Responsable relations clients at BEST WESTERN PREMIER Le Swann, responded to this review
Dear Madam, Dear Sir, Thank you for sharing your feedback with the TripAdvisor community after your stay at Best Western Premier Le Swann . We are glad that you enjoyed your journey, and we hope to see you again when your travels bring you back to Paris. Best regards.

"Sleep Vertical"

3
14/06/2016

In a world of small hotel rooms in big cities, this room sets the standard. If it were any smaller I would need to strap myself to the wall like an astronaut! You literally can barely find a place to put a small bag let alone walk around the bed. I have seen larger closets in hotel rooms. nice location and decent staff, but this is cruel!

Hotel_Litteraire, Responsable relations clients at BEST WESTERN PREMIER Le Swann, responded to this review
Dear Sir, Thank you for sharing your feedback with the TripAdvisor community after your stay at Best Western Premier Le Swann . We took note of your remarks, and we hope to see you again when your travels bring you back to Paris . Best regards.

"Pleasant stay"

4
14/06/2016

The locations is great, in a quiet area, the hotel itself it modern and the rooms are clean. The bed is comfortable but the room is really too small. It is hard to walk around the bed, have to take care not to take the TV down. The internet was fine, but the tv had mostly french channels. There are lot of restaurant and markets nearby. The reception was really helpful.

Hotel_Litteraire, Responsable relations clients at BEST WESTERN PREMIER Le Swann, responded to this review
Dear Sir, Thank you for sharing your feedback with the TripAdvisor community after your stay at Best Western Premier Le Swann . We took note of your remarks, and we hope to see you again when your travels bring you back to Paris . Best regards.

"Pretty, great location but incredibly small rooms"

3
05/06/2016

Location: Great location! Walking distance from many restaurants, many metro stations. Can easily walk to Galeries Lafayette and l'Arc de triomphe from the hotel. Rooms: Our room was gorgeous but incredibly small. I'm used to small spaces in Paris, but I had never felt claustrophobic in a hotel room before. We could not even open our luggage without having to rest the suitcase cover on the wall. To give you an idea, there was about 1 metre from the foot the bed and the TV stand and storage, 1m from the right side of the bed and the washroom and less than 1m from the side of the bed and the wall. Our luggage had to be stored in the washroom. Otherwise we could not move around in the room without have to jump over it. Service: The staff was amazing! Very helpful and pleasant. They really made up for the fact that the room was so small.

Hotel_Litteraire, Responsable relations clients at BEST WESTERN PREMIER Le Swann, responded to this review
Dear Sir, Thank you for sharing your feedback with the TripAdvisor community after your stay at Best Western Premier Le Swann . We are glad that you enjoyed your travel, and took notes of your remarks concerning the room. We hope to see you again when your travels bring you back to Paris . Best regards.

"Charming and Comfortable"

4
30/05/2016

This is a charming hotel in a nice quiet neighborhood away from the tourist. The room was clean, hot water, linen and towels clean,very comfortable bed. I did not hear any noise even though it is right on the street. The staff were friendly and helpful and a very nice buffet breakfast. I had no problem with the free wifi but some of my group mentioned minor connection issues. Two nice grocery stores only a block away in two directions, a lot of restaurants in walking distance and the metro station only a block away. The rooms are small, but remember this is Paris. I would definitely stay here again. I was traveling solo with a group.

Hotel_Litteraire, Responsable relations clients at BEST WESTERN PREMIER Le Swann, responded to this review
Dear Madam, Thank you for sharing your feedback with the TripAdvisor community after your stay at Best Western Premier Le Swann . We are glad that you enjoyed your travel, and we hope to see you again when your travels bring you back to Paris . Best regards.

"Ideal location, good quality, good price"

4
28/05/2016

We found this place through TUI. It's a small boutique hotel near Gare St. Lazare, which is ideal for getting all over Paris. The hotel is small but the fitting are very well executed, no cheap or rough paint work or fixtures, everything was really nicely done. The breakfast was also good. Just enough variety. Friendly English speaking staff and a great parking rate at the car park topped it off. Would definitely recommend it.

Hotel_Litteraire, Responsable relations clients at BEST WESTERN PREMIER Le Swann, responded to this review
Dear Madam, Dear Sir, Thank you for sharing your experience with TripAdvisor community after your stay at Best Western Premier Le Swann. We are glad your enjoyed your travel, and look forward to welcoming you again in Paris. Best regards.

"Very nice city hotel"

4
18/05/2016

This is a lovely city hotel, a short walk to the city centre or to a nearby metro station. The room a clean and well put together and the bed as big and comfy. The staff were also very friendly and the bar was nice.

Hotel_Litteraire, Responsable relations clients at BEST WESTERN PREMIER Le Swann, responded to this review
Dear Sir, Thank you for your kind feedback on TripAdvisor community after your stay at Best Western Premier Le Swann . We are glad that you enjoyed your travel, and we hope to see you again when your travels bring you back to Paris . Best regards.

"Lovely hotel "

4
17/05/2016

Stayed here for 3 nights. Rooms are very modern and pretty. Quite small but enough room to fit two suitcases and still be able to move around a bit. Free wifi and lots of cafes around. Front desk staff were lovely and all spoke English. Quiet and safe location. Quick to get to main tourist spots. Breakfast is 15 euros which is pretty expensive, would recommend just going to one of the cafes nearby. Would stay here again.

Hotel_Litteraire, Responsable relations clients at BEST WESTERN PREMIER Le Swann, responded to this review
Dear Madam, Dear Sir, Thank you for your feedback on TripAdvisor community after your stay at Best Western Premier Le Swann . We are glad that you enjoyed your travel, and we hope to see you again when your travels bring you back to Paris . Best regards.

"Excellent value for money"

4
09/05/2016

Stayed 3 nights in late April (2016) This would have been a 5-Star review but for two goofy situations ; one minor - one more critical (both, easily fix-able) First: The room (#605) was really nice - much better than expected. Of course, it was - by US standards - small - luggage storage a challenge but very attractive and up-to-date. Lovely and spacious bathroom (no bidet)- We had a French balcony and - distant - view of Sacre Cour. There is construction (and noise) nearby - heck - there's construction EVERYWHERE in Paris - but, such, is not a problem at night - We slept with the door to our balcony open- by necessity. First night our room was quite warm. Try as I might, I couldn't get the Air Conditioning system to "blow cold". The next day, I enquired of the front desk and was told, matter-of-factly- they, "Don't turn-on the A.C until May 1st". I emphasized that our room needed the A.C. right then (to no avail). I also observed that it was pretty cool at the front desk. Hmmmm? As fortune would allow, weather for the next two nights (and leaving the balcony door open) "took care" of the complaint. The other - really petty - issue: There's a nice Nespresso machine (and mini-fridge) in the room. Given that we require more than one "boost" to get started - even before showering - in the morning, I asked one of the desk people to give me a few - NOT DECAF - "cartridges?". The young man at the desk - reluctantly - gave me 3 or 4 with the admonition that they don't usually give "extras" and they are only a "welcome amenity", really? When does a welcome amenity cease to be welcoming? I've NEVER been denied extra coffee at any place in the world. This exchange was odd. Again, we dealt with it by buying a package of 10 or 12 at the local convenience store. To be clear, we were happy with our choice of the Le Swann. The location, the amenities, the decor, the bar/lounge (the young woman there could not be more welcoming)- I hate to see a fundamentally great experience blemished. . We did NOT take breakfast (I could not eat enough all day to justify the expense) but, there breakfast room is as nice as you're likely to see anywhere. BTW: Our WiFi experience - just did e-mail - was adequate. Bottom line: We'd stay at LeSwann again!

"Solid choice, but watch room choice"

4
01/05/2016

This is a well-maintained, clean boutique hotel in a good neighborhood. We booked executive room through Expedia. This is supposed to be larger than the regular premium room as the booking said queen size bed. The room (209) had a full size bed and seemed to only be the handicap accessible version of a regular room. When I tried to discuss this with the evening front desk representative I was told I was wrong and that 209 was a indeed executive room and it had a queen sized bed. He was wrong and actually quite rude and short with me. However, to my relief another representative named Consuelo interjected to save the day. She told me she would show me a new room the next morning and that she would include a free breakfast for our trouble. The next day she showed me two rooms, the first being just as small but the second (room 411) was definitely an executive room with a queen sized bed. It goes to show you that good customer service can make a difference. The first rep was not changing our room leaving us with a bad taste for the hotel, however Consuelo's service certainly made our six night visit much better. Bottom line...be careful what type of room you book and which one you actually receive.

"Bien ! "

4
30/04/2016

The hotel is 10 mins away from a large metro hub, Gare Saint Lazare and 15-20 mins from Galeries Lafayette. The room is well furnished though compact, it also got a nice bed mattress. Staff are very nice and helpful in addressing many of my requests. There are a nice kebab restaurant and a local supermarket nearby the hotel. Worth a visit .

"Small rooms in good location"

3
13/04/2016

I have stayed in this hotel a couple of times. This was the first time I actually had a single room. All the rooms in this hotel are tiny. I am not a large person but you really have to squeeze round the bed to move around the room. However they are clean and well appointed. There is a coffee machine, mini bar and room service - all important to the business traveller. Location is good for both seeing the sights and in my case for work.

"Just as perfect the second time..."

5
04/04/2016

Having had a wonderful stay here last year for the Paris Marathon, me and my wife were keen to book back in for our second shot at the race. I'm pleased to say we were not disappointed with our return. On out arrival the gentleman at the desk was kind enough to give us an upgrade to one of the upper floors which afforded us a glimpse at the Eiffel Tower over the Paris rooftops (Thank you!). The room itself was spotless and the decor the same clean lines as we had come to expect. One thing that has to be highlighted is that despite the relatively central location (near Gare St Lazare, one stop from the Eurostar on RER E), the inside quad many of the rooms look out on is whisper quiet which is welcome particularly at night if you want to crack open a window. On the food front, the breakfast is great with a good selection of cereals and pastries + scrambled eggs as well as a Nespresso Machine on-hand for you caffeine needs. On the day I've typed this, we've decided to come and give the Marathon a third running and will be returning next year to make this our base. We can't wait!

"1st Vacation to Paris"

5
28/03/2016

This was a very nice & stylish hotel. The rooms in size aren't what we're used to back home as they are small but nonetheless, they were nice & clean with a very comfy bed. The hotel staff was very nice & attentive. When walking outside for our daily stroll of the city, it started to rain & with only one umbrella in hand, the young lady at the reception area noticed & went outside to hand us some umbrellas. Good thing for my husband since he would've been the wet one. : ) Great 1st experience in Paris!!! As for walking, bring some comfy shoes.

"Disappointing end to stay"

2
22/03/2016

I wouldn't normally leave such a scathing review of a hotel but in this instance I think it is appropriate. The hotel itself is perfectly fine to stay at. The rooms are small but this is typical of Parisian buildings, perhaps a drop in price may absolve this problem. Me and my partner enjoyed our stay and the front of house were helpful & polite when we interacted with them however we experienced a disappointing end to our weekend. After checking out, we had left our bags in holding so we could enjoy our last day out in Paris however in our haste to checkout on time (having already been walked in on by cleaning staff 30 minutes prior to checkout) I had accidentally left a few personal items in the cupboard above the mini bar including a photo ID card, train tickets totalling £50+ and at least £20 (more than this but unsure exactly how much) in cash. Upon realising less than a few hours later we cut short our last day in order to go back to the hotel to try and reclaim the goods and get our luggage back to find out that nothing had been handed in whatsoever. I appreciate the part to play my leaving these items in the room had in the ordeal however personal belongings being left by mistake at hotels is a common occurrence and I don't think anyone should have to worry about it being stolen by staff let alone it being less than 24 hours after departure, when we still had items in the holding. My partner has left items in hotels before and had them sent internationally back to him free of charge, and we couldn't even get these items back hours after they were left and I feel people should be aware of this before committing to stay at this hotel.

Hotel_Litteraire, Directeur général at BEST WESTERN PREMIER Le Swann, responded to this review
Dear Guest, I have now read this comment. We well received your e-mail sent to the hotel. We well received also your request send trough Best Western. We replied through Best Western. We're really happy that you had a nice stay in Paris & at the hotel. As we told you, after your call we went to check your room. We've checked all the dustbins. And unfortunatly we found nothing. We do not even know if you're belongings have been left here. I hope you can make a new ID quickly. Kind regards

"Small room but comfortable bed"

3
22/03/2016

I stayed here for the night of 19/03/16 as part of my weekend to Paris to watch England win the Grand Slam rugby match in the Stade de France. The lobby area was bright, clean and modern and the receptionist was courteous and professional. The room itself was very small and I had to squeeze between the bed and the furniture. However, it was well equipped - as was the bathroom, albeit with clear glass doors which was strange! - and the bed was very comfortable, just what I needed after celebrating England's win into the early hours! Breakfast wasn't included in the price but I would probably have been too late for it anyway. But there are several cafes and bakeries within a 10 minute walk. All in all, a good hotel. If only the rooms were a little larger..........

"Great location if you don't mind walking"

3
14/03/2016

We stayed here for my mom's birthday for a weekend trip. The staff were friendly and the hotel was clean. Rooms were small but very nice. The hotel isn't super close to any big monuments but it's about a 15-20 minute walk away from the Champs Elysées or the Sacré-Coeur. If you don't mind walking, the hotel is perfectly placed to go either direction. There are metro's either way if you don't like walking. Keep in mind you're in France and if you go on a weekend, there could be some loud people on the streets. When this is the case (as it was for us), you can hear them quite well. Closing your window will some what solve that, but then the rooms get quite stuffy due to the size of them. Besides this, we loved our stay!

"very cozy!"

5
06/03/2016

Our hotel was so nice. As it was not in the busiest area of Paris, it had nice calm streets and beautiful houses all around. The room was small however this is common in Paris. Besides we were in Paris to enjoy the city, not to sit in the hotel room. Very comfortable bed and nice shower. Staff was very helpful and nice.

"Nice hotel!"

4
27/02/2016

We stayed in Paris for a couple of nights at this hotel. It was very clean and well priced compared to other hotels we reviewed for our trip. The staff was very friendly and helpful and the hotel was in a good location. We found it funny and a good test of our marriage having a bathroom with a glass wall and door. Somethings are better left a secret! We had a small balcony from our room overlooking the street and what else is there to say, other than "I love Paris"! Beautiful city with amazing architecture, culture and food! You won't be dissatisfied in the city of love!

"a stylish hotel"

4
26/02/2016

We arrived Paris very late, they offer 24 hours service which is very helpful. The room is compact but well designed, so it feels bright and comfortable, and the bed are great. It's near the Opera and shopping areas. They also offer various food in breakfast time.

"Lovely hotel"

4
22/02/2016

Liked this hotel very much. The room and bathroom were tiny but very comfortable, clean and modern. There were nice little touches like the Madeleine cakes in the room (which Proust practically lived on). Breakfast was adequate - not particularly great. Good location near 2 metros (Europe and Rome).

"The Suite Suited Us Nicely!"

5
03/02/2016

Having read trip adviser reviews that the rooms were quite small I booked the suit for a fraction of the price of many of the other four start hotels across the city! Such a lovely hotel. The reception staff were very friendly and answered any request. The bathroom was lovely and the room itself although oddly shaped was just incredible. Best nights sleep I have had in a hotel bed. The breakfast was a bit over priced but then again was more than happy to pay the price to have it in bed.

"A beautiful cozy hotel close to everything"

5
13/01/2016

A very nice hotel, kind of a boutique hotel. Rooms may be small, but completely functional with good bed and pillows. Bathroom was modern and very functional. 5-7 minutes walk to Metro. 10-12 minutes walk to Lafayette Gallery. On our first day, we walked to Lafyayette's food store - bought baguette, Iberian prosciutto and butter and on my way back, just outside the hotel I found a wins shop and bought a bottle of wine. I didn't spend much, but I had a wonderful dinner in my room. You can go anywhere from the nearby (10 minutes walk) metro. If you go out of the hotel, and turn left and walk for 5 minutes, you're in a square (I forgot the name) where there is a beautiful pastry/coffee shops. There are other coffee shops before that - and, all are good.The restaurants along the roads are good two. I tried two of them and both are good. As I am writing the reviews long after I traveled, I forgot the names of those restaurants. I walked all over Paris from that hotel. Moulin Rouge is 15 minutes walk away. Sacre Coeur Basilica / Montmartre are 12-20 minutes walk away. If you're ready to walk, you can chose this quiet hotel and explore everything. The hotel is modern, good lounge and good breakfast (though expensive), but you can have breakfast at nearby square as mentioned earlier. Stay in a junior suit and also use their service for to/from airport shuttle. I will definitely go back there.

"One night stay"

4
09/01/2016

A pleasant little hotel. The rooms are modern in appearance with the main plus point being that the bathroom had a decent shower. Bed was comfortable and there were decent sized towels. There was even a coffee machine in the room.There is a bar which so many of the smaller Paris hotels don't have which was good for a late night drink. Breakfast was of a good standard with a good choice of things to have. Certainly would recommend this hotel.

"Nice hotel near some nice locations in Paris"

5
09/01/2016

We stayed 5 nights in January in a Jr. Suite. I recommend upgrading as the suite was about the same size as a hotel room in the U.S. and was very comfortable. The hotel is is a good location with great cafes nearby. It's on a quiet street away from the main touristy areas (which we prefer) but is easily accessible to them. The train station (St. Lazare) is a block away and goes to Versailles. The station also has some quick and inexpensive food places nearby. We walked down in the morning for wonderful croissants instead of paying the 15 euro that the hotel wanted for breakfast. The station itself has some great moderately priced shopping inside as well. Within a few blocks, you come to some major department stores such as Printemps and Galleries Lafayette--make sure you go to the window displays as they are great. We took a taxi up to Sacre Coure and then walked the 1 1/2 miles down do the hotel passing some wonderful buildings and streets. Other places in Paris are easily accessible by taxis (about $7-10). The best Thai curry we've ever had is about 4 doors up the street and I would highly recommend the restaurant. The staff at the hotel was very nice and spoke English. The only criticism of the hotel is that the Wifi was frustrating and slow.

"Very Nice Stay"

4
08/01/2016

First trip to Paris, didnt know what to expect. This hotel is located a little ways from main attractions- Eiffel tower etc, BUT the walk to the subway is quick. Along with the Hop off and Hop on bus stops. Hotel was clean, loved the espresso machine the room!!!!!! The staff was friendly. Breakfast was typical, but yummy. The outside doors do get locked at a certain time, but ring the bell and they open it. Didn't spend much time in the hotel other than sleeping and getting dressed. Room size was decent for 2 girls to get ready. Took a cab from the airport to the hotel- which took forever. Took the train back to the airport. Wasnt too difficilt navigating with suitcases. Walking distance to Moulin Rouge as well.

"Paris Trip"

5
08/12/2015

Went toParis with a work friend and upon first sight of the hotel (from the outside), we were not sure what to make of it, but once we stepped inside, we were visibly impressed with what we saw. Brilliant decor, lots of artistic pieces (literary, clothing and artwork) are on dislay around the reception, stairway and foyer of the hotel. My room was immaculate and well presented, plenty of space for a double bedroom with great facilities throughout. Staff were kind helpful, spoke perfect English and wereetremely accomoddating to our requests. Thoroughly reccomended to any considering staying here A++

"Great room and nice staff"

4
02/12/2015

The staff was extremely pleasant and accommodating! The room we had was very nice and comfortable (although smallish, which is certainly to be expected in Paris). I thouroghly enjoyed our stay and found this to an excellent hotel!

"Lovely hotel!"

5
29/10/2015

Having read previous reviews online, we had opted to upgrade to a slightly larger room before arriving, and have to say, it was perfect for our three night stay. This hotel has a lovely modern feel about it and wow, the beds were so comfortable. The staff were really friendly and helpful and the location of the hotel was within very easy walking distance of three Metro stops! We had an amazing stay in Paris and would highly recommend this hotel to anyone.

"Cozy little place"

4
27/10/2015

We stayed for 4 nights (from oct 18th to oct 22nd). Since we were a couple with child, they were kind enough to upgrade us to a bigger junior suite. Didnt see the other. Good clean rooms, in a location which is a little away from main attractions, but easily accessible by metro or cabs. Has enough bfast/ dinner places around and a small convenience store for all needs. The only put off was bfast, which is fine since you are in paris and hotel bfast is not an option for most.

"Perfect Spot!"

5
22/10/2015

We absolutely loved staying at Le Swann. It was in a great location, close to subway, nice neighborhood, and great restaurants and cafes! The hotel and room were very clean. Yes, the rooms are small but very manageable. We asked to stay on the 6th floor with a view of Sacre du Coeur and they accommodated this - what a great view! I found both Clemence and Damien extremely helpful - recommending amazing places to eat and provide us with maps and directions to get around quickly. We stayed at Le Swann for 4 nights at the beginning of our trip and the last night before coming home - Thank you Le Swann for a great stay!

"Better guest service"

3
20/10/2015

Modern and clean hotel. The rooms are a little tight, but this is Europe after all, so it is to be expected. The people working at the concierge desk could have been a little more accommodating. 1. The hotel provides an airport shuttle, that needs to requested 24 hours in advance. Our flight was Monday evening and went downstairs Saturday night to make the reservation. A woman by the name Extra called the shuttle company and after a few minutes, she regrettably told us the shuttle company didn't have any availability for that day and time we had requested. It was a little frustrating because why would you advertise something that you cannot provide? However, the next morning we wanted to try once more this time a gentleman with glasses helped us and he was able to somehow make reservation for the shuttle. 2. I had purchased a pair of shoes that in Paris Saturday, that were still in the box and bag, which I had left by the desk of our hotel room that evening. We checked out of the hotel room Monday morning (and they held for luggage for us) and walked around the city for a bit before our flight, when it suddenly occurred that I did not recall packing those shoes into my suitcase Sunday evening. We went back to the hotel and I asked to check the room again, hoping that they were still beside the desk.. But they were not, so we checked our suitcases once more just to make sure that I hadn't forgotten that I had packed them.. but they weren't in any of our luggage. Immediately, we went to the concierge desk to notify them that one of our items had been missing. The gentleman simply told us the cleaning staff are "forbidden" to touch anything until the guests have checked out of the room and he kept reiterating that line. Well, excuse me reality is everyone is forbidden to do a lot things, but that doesn't stop people from doing it. We always checked the doors before we left to make sure it was locked. Quite possibly it may not have been a staff member. We did notice the door across the hall from us was propped open during cleaning, which is an open invitation for anyone to just slip into the room and take something. What made matters worst, was that we didn't receive any apology. Not everyone in this world is honest, I understand that. But what happened took place at YOUR hotel, that we stayed in. I trusted that my things would be safe in the room I stayed in. The least you could do is show some empathy and say something something to help mitigate the situation. Perhaps there were cameras in the hallway? But he just stared at us dumbfounded and showed a lack of support and provided no resolution. Its unfortunate that something like this happened on our last day in Paris and that it happened here.

"Good hotel centrally located"

4
17/10/2015

I stayed at the Le Swann during a recent business trip. This is a theme hotel focused on the writer Marcel Proust. It is nicely located in Arr. 8 with the metro station and lots of restaurants in easy walking distance. Given that it is in Paris and in an existing building, the rooms are smallish by American standards. But they are clean and modern. The wifi is free though somewhat erratic. Nevertheless I would stay here again.

Hotel_Litteraire, Directeur général at BEST WESTERN PREMIER Le Swann, responded to this review
Dear Guest, Many thanks for your kind comment. We're happy that you enjoyed the theme around the famous writer Marcel Proust. Regarding the wifi, everything is new so it definitively should work. Do not hesitate to tell us in case of problem, we'll do our best to fix it. Awaiting to welcome you once again. Kind regards Sandrine Ribaud General Manager

"Just wonderful..."

5
15/10/2015

A great find... Great space.. Very clean .. Highly recommended.. Service great and a great location .. Paris is easy to get around but it's not far from the station and in the thick of it to get around really easy

Hotel_Litteraire, Directeur général at BEST WESTERN PREMIER Le Swann, responded to this review
Dear Guest, A very warm thank you for this amazing comment ! Hope we will have the pleasure to welcome you once again ! Kind regards Sandrine Ribaud General Manager

"Clean, renovated hotel"

5
12/10/2015

This hotel was renovated and it's in a really good condition. The rooms are spacious and lovely. Wi-fi works great and we had a room with a small balcony which overlooked the streets of Paris, it was an amazing view. There is a metro station not far from this hotel, but you can also walk and get to the center in about 20 minutes.

Hotel_Litteraire, Directeur général at BEST WESTERN PREMIER Le Swann, responded to this review
Dear guest, Many thanks for your very nice comment. With this comment you're giving other reader you true opinion and we'll thank you for that ! Hope we'll have the pleasure to welcome you once again. Kind regards Sandrine Ribaud General Manager

"good value/ good service"

4
05/10/2015

A well priced better than average hotel of its type Friendly reception and restaurant staff. The rooms are well equipped albeit pretty tight space wise. Everything you need for a short stay. Might not be so good for a longer trip as lack of space become a bigger issue Only ate breakfast but this was very good

Hotel_Litteraire, Directeur général at BEST WESTERN PREMIER Le Swann, responded to this review
Dear Guest, Many thanks for your very nice comment regarding the hotel. Regarding space, we do have big room like the Executive or Junior Suite one, easily suitable for a long journey. We will be pleased to show you this for one of incoming stay. Awaiting to welcome you once again. Kind regards Sandrine Ribaud General Manager

" Beautiful Paris"

4
04/10/2015

good place to sleep , although the rooms are a bit small double room very small single room was better , good breakfast selection ,staff very helpful , asked for directions were able to help , they spoke good English , good walking distance to restaurants and activities loved the Eiffel Tour, amazing . weather suprised me thought that it be warmer but beautiful days.

"Lovely Hotel in Great Location"

5
30/09/2015

Really enjoyed our time in the Le Swann. Every member of staff we encountered from reception to bar and restaurant were excellent and very helpful. As others have commented, the location is very convenient for the Metro and shopping and you can easily get to the main tourist sites quickly. Le Swann is well worth a considering if you're intending a visit to Paris at any time.

"Great hotel"

5
29/09/2015

Great hotel. Good value for money for Paris. Breakfast is good. Location is excellent as it's a 3 minute walk to the nearest underground station which will take you anywhere in Paris. Room and bathroom stylish and really clean. We got given discount coupons for our disneyland visit too!

"Convenient"

4
24/09/2015

Would recommend this hotel mostly for people looking for four-star accommodation around Gare St-Lazare or close to the opera, since the area is not the most exciting of Paris. For shoppers, it's an ideal location, a few-minute walk from both Galeries Lafayette and Le Printemps. The price was acceptable by Paris standards, and the cost-benefit ratio clearly favourable. As for hotel per se, I was very pleased with my experience there. Modern yet personalised and with an apparent effort to be close to a boutique hotel yet keep a high level of services. The place looked and smelled clean and well kept, with on top an exceptionally pleasant and friendly staff. Things one could work on improving (by order of importance): 1- Storage closets in rooms ridiculously small. 2- Water pressure in the shower exasperatingly weak. 3- Quality of bathroom amenities leaves a bit to be desired for a 4* Best Western. All in all very satisfactory stay.

"Excellent hotel"

5
22/09/2015

I spent there one week with my boyfriend. The hotel is located in a very nice area, in a walking distance from the Opera. Nice and elegant rooms, I was placed on 5th floor with a wonderful view of the area. I fell in love with this hotel! The room was a bit small but perfect for our stay (you won't spend all day in room). The bathroom was clean and brand new. For sure this will be my choice for next stays and I would recommend this hotel!.. from

Hotel_Litteraire, Responsable relations clients at BEST WESTERN PREMIER Le Swann, responded to this review
Dear Client, Many thanks for this marvelous review and perfect rating of 5 out of 5! I am so delighted to read you had an amazing stay in our property and fell in love with the hotel! I share your opinion regarding the neighborhood, as the area is very quiet and charming. Ideal after a long day in the hustle of Paris! As you noticed it, the hotel has been renovated recently and boasts 81 rooms, each of them being unique. Every rooms is named after a character of Marcel Proust's books and is decorated in this way. I really hope our staff and I will have the great pleasure to welcome you again! Best Regards from Paris, The Customer Relationship Manager.

"Darling but small"

5
16/09/2015

Our room looked out over the street and the buildings on rue Constantinople so we had a very nice view. The room was well appointed but very small(by U.S. standards). The bathroom had a glass wall which was beautiful but one could see into it in some places. If you are a couple that may be ok for you. It was quiet! And the room had A/C. The staff was beyond excellent!!!

Hotel_Litteraire, Responsable relations clients at BEST WESTERN PREMIER Le Swann, responded to this review
Dear Client, Thank you so much for your kind feedback and excellent rating of 5 out of 5! I am delighted to read you enjoyed your stay at le Swann, and would like to thank you for your very positive appreciation of our staff! Thank you very much for them. May I suggest you to try our Executive rooms next time ? They are bigger and also more quiet thanks to their view on the courtyard! I really hope I and the staff will have the pleasure to welcome you again at the Best Western Premier le Swann! Best Regards from Paris, The Customer Relationship Manager.

"First visit to Paris!"

4
14/09/2015

We loved this little hotel! Is super close to the Metro(Europe station) and within walking distance of Printemps and the Arc de Triumphe. Room was small but clean and cozy and included a room safe and Nespresso machine. Front desk staff were quite helpful. We didn't eat here as there were quite a few food options nearby. Would recommend!

Hotel_Litteraire, Responsable relations clients at BEST WESTERN PREMIER Le Swann, responded to this review
Dear Client, Thank you so much for this adorable comment and review! I am delighted to read about you and your very positive experience at the Best Western Premier le Swann, especially your feedback on the staff and the comfort of the room! As it was your first visit of Paris, I truly hope it will make you wish to visit us one more time... In this case, do not hesitate to contact us. We would be delighted to welcome you again! Best Regards from Paris, The Customer Relationship Manager.

"Stayed for honeymoon"

3
12/09/2015

Great overall hotel, staff spoke english and were very helpful with giving directions and recommendations. Breakfast was excellent. Only issue I had with this hotel was the room service. Room service would remove rags daily and would not replace them. Every single day I had to go down to the front to get a replacement. It was quite annoying. If it wasn't for that I would have rated them higher.

Hotel_Litteraire, Responsable relations clients at BEST WESTERN PREMIER Le Swann, responded to this review
Dear Client, Thank you very much for your comment. I am glad to read you had a very good stay at the Best Western Premier le Swann, and appreciated our front desk service as well as the breakfast buffet. I however feel really sorry to read that the inconvenience you experienced with the replacement of the rags spoilt your overall impression of the stay and had an impact on your review. We will investigate and check what happened, as we aim at providing a perfect service. Thank you for your precious feedback. I truly hope we will have the pleasure to welcome you again soon. Best Regards, The Customer Relationship Manager.

"Great stay - quiet, clean, friendly - but wifi needs improving!"

4
07/09/2015

We stayed here for 10 nights in August. Overall, we had a great stay. The room was a good size (304) with a closet for clothes and a cubby above the minibar. I think it was the largest in that style of room, according to the floor plan, some definitely looked smaller. Location. The hotel was less than 5 minutes to the Europe stop and not much more to Villiers. A quick (10ish minutes) ride to the Louvre area. Very conveniently located and quiet. There are a few restaurants in the area – with one (Lebanese) right next door that was delicious. There's also a small market just a few doors down the street. The hotel breakfast was okay. It was cheaper than going out (9.50 Euros including coffee), but there wasn't a ton of selection and zero variation. I would suggest introducing a few different items or rotating items a little bit. The hotel was very clean and the staff was friendly. My biggest complaint would be the wifi – the service was terrible. Very slow and you had to keep reconnecting. So many of the reviews here comment on the terrible wifi, but the hotel doesn't seem at all concerned by these complaints. In 2015, reliable wifi service should be pretty standard with any hotel room. Overall, I would definitely recommend the hotel – but with the caveat that they really need to improve their wifi service.

Hotel_Litteraire, Responsable relations clients at BEST WESTERN PREMIER Le Swann, responded to this review
Dear Client, Thank you very for this really detailed review, and for recommending the Best Western Premier le Swann! First of all, I would like to say I am delighted to read about your stay, which you seem to have enjoyed a lot, as well as the location of the hotel! I will also take note of your suggestions, as far as the breakfast buffet and wifi are concerned. Thank you for this useful feedback. I truly hope we will have the pleasure to welcome you again soon! Best Regards from Paris, The Customer Relationship Manager.

"Cute hotel - good value!"

5
03/09/2015

This hotel was a great value. Good location for easy metro access. Probably a 15-20 minute walk to major attractions, which we found enjoyable and a nice way to explore the neighborhoods of Paris. Rooms were small (to be expected in Paris), but fine for a long weekend. Loved the decor - cute and contemporary, seems like it was recently re-done. Very clean. Great service. Would stay again if we were looking to save money.

Hotel_Litteraire, Responsable relations clients at BEST WESTERN PREMIER Le Swann, responded to this review
Dear client, Many thanks for this adorable review and excellent rating! I read your comment with true delight, as you seem to have had a perfect weekend with us at the Best Western Premier le Swann, and enjoyed the good location of the hotel! As you guessed it, the hotel has been recently refurbished, hence the contemporary and original decor based on the universe of Marcel Proust books and Art Déco inspirations. Did you notice you room was named after a unique character of Marcel Proust's books ? Each room is different and personnalised this way! I hope we will have the pleasure to welcome you again soon! Best Regards from Paris, The Customer Relationship Manager.

"Quieter street, away from the big tourist attractions"

4
30/08/2015

Overall a decent hotel. It's located about a 5 minute walk from the Europe subway station. There are a few little cafes and restaurants situated in the neighborhood. It is about a 10-15 minute subway ride to most of the tourist attractions. As for the hotel the lobby is nice and clean. The staff were pleasant, but we did not converse much with them. Our room was very modern and clean. The room had a/c so sleeping was good. The bed was very comfortable. Storage space was limited. The bathroom was clean, sleek and modern. Also a decent little tv with an abundance of French speaking channels, and 2 English news channels. Overall the hotel was good for us, as two travels with somewhat of a budget.

Hotel_Litteraire, Responsable relations clients at BEST WESTERN PREMIER Le Swann, responded to this review
Dear Client, Thank you very much for this nice comment! As you wrote it, the hotel is surrounded with many metro stations, which makes the main attractions of Paris very easy to reach. The area in itself is very quiet, away from the hustle of Paris but still very close to the "Grand Boulevards". Did you notice the theme of the hotel ? Each room is different because it represents a unique character from Marcel Proust's books "À la recherche...". A multilingual library is also at your disposal in the lobby, should you desire to discover our famous novelist! We look forward to welcoming you again soon! Best Regards from Paris, The Customer Relationship Manager.

"Extended weekend break"

4
27/08/2015

Stayed at the Le Swan from 22nd August to 26th August 2015. Found hotel excellent , good location easy access to metro at Villiers and Europe underground stations both within easy walking distance. Hotel very clean, staff very pleasant and accommodating. We had a room on the second floor overlooking the Main Street, the room we had was a double, small but quite adequate, with en-suite, tv, and balcony. Breakfast was good served with a good choice of hot and continental breakfast, whilst we never used the bar, there was a good choice. Across the road is a small bistro, and many other restaurants within easy walking distance all with good choice of menu, beers and fine wines.. Where you can sit outside, people watch and watch the world go by. This hotel provided a good base to explore Paris, within easy walking distance of main attractions, metro , opera and theater I would definitely use this hotel again. Good value for money.

"Spotless and excellent value for money"

4
26/08/2015

Le Swann is a great find! Newly renovated, spotless, quiet, well-appointed room complete with a Nespresso machine, 2 flat-screen TVs, air conditioning and blackout curtains. I would normally pick something with more Old World charm but we liked the literary theme (Marcel Proust) and the contemporary style of this smallish neighborhood hotel. Travelling with my mother and 7-year-old daughter, I chose this hotel for the room size (we stayed in a junior suite) as triple rooms in Paris are notoriously tiny, easy metro access (Europe metro station is less than 5 minutes away) and excellent value for money (I got an early bird discount). The downside? The free WiFi access is wonky at night (they need to invest in more bandwidth), the bath/shower is a bit strange as it's in full view in the middle of the room (no privacy), and there is nothing of interest to do/see in the immediate vicinity (which I already knew when booking so not a problem for usas with the metro you can get anywhere you need). I recommend Le Swann and would definitely stay here again.

"Perfect for a romantic escape "

5
24/08/2015

Me and my bf spent 7 days in Paris. I choose this hotel for the good positive reviews. My standards are always very high, about hotels, specially because I worked 5 years for 5* cruises ships! I have to admit that this is very good hotel, in a great position! Few steps away from metro stop Europe, few minutes from metro Rome and from Gare de Saint Lazare (with the train to go to Versaille); 15 minutes walking from the nice neighbourhood with the Moulin Rouge, place du Clichy and Pigalle, the street with striptease and secy shops, pubs where to drink a beer till late. The room was very tiny, but this was clear from other reviews, and, far as I know the Parisian standards, we been luky! Everything was elegant and good kept: wall paper, carpet, furniture. The toilet was gorgeous! Everything was marked with some tiny particulars from the Marcel Proust literally works... In our room was the Nespresso coffee machine, with 3 different free coffee to choose from. The room cleaner is been fantastic! We was always waking up late...she never bothered us, and cleaned our room only after we've left in the afternoon. Is very nice, I know that in Europe not many hotels offer you this service. The reception team is been very useful, and even the reception are is so posh! A very important advice to who want travel to Paris: avoid August! Almost 70% of the stores was closed for the holidays: the whole month! Another thing about Google maps: don't trust it! I don't understand why, but the directions are totally wrong! For Versaille, from the hotel, it's been super easy: the reception guy just advised us to go in Gare de Saint Lazare, we been there just with one train, and a bus, but just because the way was disrupted. The same it's been for Orly Airport: from the tube Google was advising to take a taxi, when a tram was stopping just in front of the terminal! Even on this, talk with the reception guy it's been useful! I love this hotel, perfect for a couple! Just a little black marks: I was willing to get a room with bathtub, but none was available! I was so sorry for that! But the whole parisian experience it's been wonderful! I will rate some more caffe and restaurants...

"Nice hotel"

4
23/08/2015

Great service from staff, they were really friendly and helpful. The rooms a little small but well appointed. Good location close to public transport and sights. Buffet breakfast disappointing would recommend getting breakfast from a local bakery or cafe

"Great location, comfortable hotel"

4
21/08/2015

Pros: Great location, lovely side road in the 8e arrondisment, close by to a number of decent brasseries and within 250 metres of two metro stations. The rooms were clean, cool, well appointed. Everything worked, plenty of hot water. comfortable bed, pillows and friendly staff. Cons: As is suaul in France the TV channels are almsot all in French. Apart from CNN there was only French TV. The rooms were fairly small (and we had upgraded to a deluxe one). Breakfast was okay but nothing to sceram about. One or two oddnesses such as you only got 1 plate, so everytime you wanted anything else such as an extra croissant or some more cheese, you had to take your plate with you. In terms of value for money we got a great deal I think as we had booked through a well known package operator that arranged flights and airport pickup as well. I saw the rack rate on th edesk and if you had to pay that then it would not be such a good review as the value point would shift badly.

"Recommend "

5
19/08/2015

Fantastic Proust theme throughout the hotel, the rooms are based on characters. Very clean and good quality toiletries. Very convenient to the centre, just a five minute walk to the metro that...

"A Great Paris Hotel"

5
09/12/2014

A four night stay at this hotel was booked for me and my partner to celebrate her birthday. The hotel location is in a lovely quiet district of Paris, surrounded by music stores and small restaurants, but walking distance to many of the main city attractions and only 2 minutes from metro stop for anyone not wanting to walk. The hotel is very modern and designed in contemporary style in memory of Marcel Proust. The room was not large, but then is any hotel room in Paris, but adequate for couple sharing. The mini bar, Ipod dock and espresso machine were all welcome and used repeatedly during our stay. The shower was great and the bathroom clean and modern with a very funky sliding door. The only negative from us was the hotel bar was not open on weekend.

Laurence_Mannessier, Responsable relations clients at BEST WESTERN PREMIER Le Swann, responded to this review
Dear Gareth, Thank you very much for this amazing review! What a delight to read you have had a perfect stay with us, and enjoyed the features of the room as well as the hotel atmosphere! The literary universe of Marcel Proust has been chosen for the new setting of the hotel. Did you notice the multilingual library in the lobby ? We would be very pleased to welcome you in the next future. Many thanks again for your lovely comment! Best Regards, The Customer Relationship Manager.

"Service,standards and location"

5
13/09/2014

Very pleased overall and will return! The staff were helpful, the premier room was compact but for Paris it was excellent. The hotel's location was very suitable. After visiting Versailles I booked three rooms for my family and myself at the Le Swann and the experience there completed a fantastic trip.

La_Directrice, Responsable relations clients at BEST WESTERN PREMIER Le Swann, responded to this review
Dear guest, Thank you for this really nice comment. We are glad you enjoyed Paris, the hotel and Versailles. We hope to have the pleasure to welcome you again soon. Best regards The Best Western Premier le Swann's team

"LE SWANN IS LE PIGEON"

2
27/08/2014

Small room. Closet small unable to close. Bathroom and extension of sleeping area. Smoking in front of hotel makes lobby a poor place to wait. When asking for cab it is 10 euros already on meter when they arrive. Breakfast is skimpy and poor for 13 euros.

La_Directrice, Responsable relations clients at BEST WESTERN PREMIER Le Swann, responded to this review
"Dear Steven, Thank you for your review on Trip Advisor. Should it be a bad or a good review, it is really important for us to have a feedback, in order to keep improving the quality of our service. I remember you, and it was a real pleasure to welcome you, and help you during your stay. I really wish you could have shared with my colleagues and I what troubled you during your stay. We may have been able to help you, or we could have at least explained some of the things you have written on your comment. For example, as far as the taxis are concerned, every taxi begins with 2.50€, and the meter begins once the taxi is called, hence the 10€. I truly hope that in spite of your bad appreciation of the room, you have been satisfied with the quality of the service provided by the staff. We hope we will have the pleasure to welcome you again. Best Regards, "