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Best Western Plus Hotel Opera Batignolles, Paris

3.5/5  - basé sur 435 notations.
165 Rue De Rome, 75017, Paris, France - See map

The Best Western Plus Opera Batignolles is a spacious hotel located in the Batignolles district, a rural town formerly independent, connected to Paris in the late nineteenth century. With its "village" atmosphere, its famous organic market and its many green spaces, this quiet place of the 17th arrondissement is easily accessible, and yet protected from the noise of the busy streets. From the hotel, you can access in ten minutes to the most important places and attractions of Paris using public transportation: Place de l'Etoile, la Defense, Pigalle, the Opera and the Grands Magasins. This spacious hotel has recently been completely renovated, and has a capacity of 44 rooms. They are decorated in a contemporary style with sober colors, modern furniture and original materials, and enjoy for those situated on the upper floors, a nice view on Montmartre and the Batignolles Gardens. Each room is equipped with free Wi-Fi, flat screen TV and DVD player, mini-bar and tea making facilities, for maximum comfort. Nestled in the heart of a quiet and well served district, close to the Gare Saint Lazare and the Avenue de Wagram, the Best Western Plus Opera Batignolles is a pleasant and convenient place, with an improved standard of service. Enjoy your stay.

Best Western Plus

Hotel Opera Batignolles

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Hotel advantages

  • Air conditioning
    Air conditioning
  • 24-hour front desk
    24-hour front desk
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Guest reviews

In partnership with tripadvisor fr
based on 434 guest reviews
NOTE ISSUED
Excellent
105
Very Good
179
Average
90
Poor
38
Terrible
22
REFER TO NOTICE
Business Business
118
Couples Couples
200
Family Family
41
Friends getaway Friends getaway
20
Solo travel Solo travel
40
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"Lovely boutique hotel"

5
04/08/2018

Just returned from a family break in Paris and would recommend this hotel. Located in a safe area with a lovely little park across the road with locals playing boules and a multitude of fabulous pavement cafes in close proximity. Far enough from the City Centre to be authentic but close enough to walk to the Opera or Arch de Triomphe and 3x metro stations are within a 10 min walk. Rooms spotlessly clean with very effective air con. Couldn't fault the reception staff. One of the day time receptionists (didn't pick up his name but he had wavy hair and glasses - Hotel Manager please thank him again on our behalf) spent a lot of time explaining the best ways to see Paris and how to get around including the cheapest travel options etc. He was incredibly polite, patient and helpful. If I return to Paris I will definitely stay here again.

"Ok hotel "

3
05/06/2018

Came here for a city break with a friend for 2 nights Receptionists were very helpful even gave us tips on the cheapest ways to get around Paris and get the most out of our trip. Breakfast was great! Hot and tasty. The hotel room was rather small I wasn't expecting that but I understand that is the case with most hotels in Paris. The cleanliness of the room was average our toilet rim was dirty so that always makes me question the cleanliness of a place. Overall I think this place is a solid 3.

"Best Western Plus Opera Batignolles"

4
30/05/2018

Smack in the middle of the opera district this is a quaint boutique hotel. The rooms are small but adequate for the price. We were street side with a small balcony. Generally very quiet except on Friday night. Several bars nearby and patrons were a little rowdy but hey...it's Paris! Surrounded by shops and restaurants.

"Excellent customer service Clean Room"

4
21/12/2017

Excellent Service. Easy for commute. Safe Area . Great Clean Room a little small... similar to most rooms in Europe.Walking distance to different restaurants and small convenience stores. 10-15 Min walk to Moulin Rouge

Opera_Batignolles, Deputy Manager at Best Western Plus Opera Batignolles, responded to this review
Dear Aaron, Thanks a lot for this fantastic review. We are so pleased that you have enjoyed your stay with us and the location. Our hotel may seem far from the center but actually, with public transportations and great advice from the staff, everything is very close! We hope to have the pleasure to welcome you back very soon. Best regards, E. Clarisse

"Best cost effective stay in paris ever"

5
12/11/2017

What is the best thing that happens to you when u arrive in the early morning and your check in is it 14h00, the clerc takes a look at you and says no worries your room is ready and for no extra charge . Sound proof rooms , excellent beds and pillows , managed to have super early breakfasts since i was leaving at 7 , bus stop and train station a min walk ( if you were feeling lazy ) , closest metro ( brochant ) 15 min walk ..... The staff were super friendly , and i will always remember that last night we arrived late , all restaurants were closed , we were famished and we had sandwiches in the lobby while chit chatting with the night clerk ... It felt like home , and would greatly recommend this hotel

Opera_Batignolles, Deputy Manager at Best Western Plus Opera Batignolles, responded to this review
Dear Zizmd, What a wonderful feedback! it is so great to read how much you have appreciated your stay with us! I will definitly share your comment with our staff: our one and only purpose is for our guests to fell at home and these are the exact words you have used! Our rooms are going to be entirely redecorated, starting Spring 2018: we sincerly hope to have the pleasure to welcome you back and make you discover their new atmosphere. Best regards, E. CLARISSE

"Thank you for your good hotel"

4
08/11/2017

My husband and I were in this hotel 3nights in October.I like this hotel a lot. The Boss was so helpful and polite and I thank him. Staffs were kind and helpful too.I like breakfast and this hotel has completed and delicious breakfast. Most of the things that you want,was in it.In our room we had what ever we want.But one thing that I don't like was the size of the room.It was small and most of the things like bedcover,carpet,shelves,... were black and dark.I like to suggest to the boss to change the color of the room to pink and white. The room seems bigger??.The hotel was near to the bus station and 10minutes walk to the metro station.I recommend this hotel to some tourist who want to have a good trip to paris??

Opera_Batignolles, Deputy Manager at Best Western Plus Opera Batignolles, responded to this review
Dear Marjan M, Thank you so much for this marvellous feedback on our property. Patrick, the general manager was so pleased to read that you had mentionned him in your comment! This is exactly the Best Western Opéra Batignolles spirit: everybody is here to take care of you! The rooms will be redecorated next year: we will not choose pink and white, even though it is a lovely mix of colours. We want to bring the Square des Batignolles (the gardens in front of the hotel) inside so we are working with our designer for natural colours and fabrics, plants, etc. We would be delighted to welcome you back, once the redecoration is done. Let us know whenever you plan to come back to Paris! Best regards, E. CLARISSE

"Below average"

1
04/10/2017

Stayed here for a couple of nights. Rooms are very sma?l. The lift and the stairs were too cosy. Air ventilation system in the entire hotel was out of order and no body cared to show any attention on it seemingly. The front desk lady simply told us that we have to continue with what we have. Not at all recommended.

Opera_Batignolles, Deputy Manager at Best Western Plus Opera Batignolles, responded to this review
Dear guest, Thank you for taking the time to share your experience at Best Western Opéra Batignolles****. We deeply apologize for the AC issue: it was really an annoying situation we had to deal with for quite some time as the entire system was broken. It has been changed to a new one and everything is now working perfectly. We are deeply sorry that the attention given to your complain was not satisfying. Be assured that our staff has received a special training to answer any guests' requests with professionalism and special care. We hope that you will be willing to give us a second chance: if you are planning to come back to Paris, please give us a call and we will make sure you will receive the best room option. Best regards, E. Clarisse

"Courteous Staff, Clean Comfortable Room, Ideally Located"

4
31/08/2017

Great Hotel Room that was fairly priced during high tourist season. The staff was very helpful with questions related to the location of neighborhood services and restaurants. The bed was comfortable and the room quiet even with a major train line directly across the street. We would definitely revisit this "little gem" in Paris' 17th arrondissement.

Opera_Batignolles, Deputy Manager at Best Western Plus Opera Batignolles, responded to this review
Dear Courtney, Thank you so much for sharing your experience at Best Western Opéra Batignolles****. It is a real pleasure to read how much you have appreciated your stay with us. Our team is at your service and for us, they are the best to give recommandations about Paris as they live in the city: who else could give you the best tips? We hope to welcome you again very soon: please contact us directly anytime as we will be very happy to assist you with your reservation. Best regards, E. Clarisse.

"Cosy little hotel"

5
02/08/2017

This cosy little hotel is perfect for a few day stay in Paris, if you like a quiet break from the action. The staff were very friendly and helpful and made us feel very welcome. We were offered an upgrade and a special price for breakfast. The room was very clean, the mini bar well stocked and the view was amazing. The bed was very comfy (with two pillows yay) and the hotel was a great night's sleep (two sets of windows block out all the noise possible) The breakfast was brilliant and tasty and really set us up for the day which is what you need for a busy day in Paris. Many little shops and local restaurants nearby and the links to transport as fantastic - Pont cardinet across the road, and Brochant (line 13) and Rome (line 2) 10 min walk either way.

Opera_Batignolles, Deputy Manager at Best Western Plus Opera Batignolles, responded to this review
Dear Florence, thank you for this great comment on our property! Wow: what else can I had? You have summurized perfectly the quality of service we aim to reach everyday and we are so happy that this is how you have experienced it! The Best Western Opéra Batignolles is in the North West of Paris, in a changing neighborhood, as a metro station is built for 2019 as well as office and flat buildings with an eco-responsible approach. A borough looking at the future! We hope to have the pleasure to welcome you back again. The entire team remains at your service for any assistance in organizing your stay. Best regards, E. CLARISSE

"Valentines retreat for poor students! "

5
22/07/2017

We visited here over Valentine's Day in February and it was absolutely lush, welcoming and friendly reception staff and walking distance from all your tourist destinations, would stay here again, extremely clean!

Opera_Batignolles, Deputy Manager at Best Western Opera Batignolles, responded to this review
Dear Abbie, Thank you for taking the time to place this lovely comment on our property, especially as your stay was in February! It is such a pleasure to read that your experience at Best Western Opéra Batignolles**** was a real success! We have made some improvements, since your last stay. We are about to open our Honesty Bar, some of our rooms are being redecorated and the breakfast has been improved with new and fresh French products, such as cheese and other sweet treats. We sincerely hope to have the pleasure to welcome you back again: the entire staff is at your service to organize all this if necessary. Best regards, E. CLARISSE

"Good hotel, great staff, bad A/C"

3
16/07/2017

Good hotel, really great staff. Some good restaurants within 20 minutes walk. Only complaint is air conditioning doesn't work. We were moved to a 2nd room after discovering the a/c was "broken," but the experience was the same in the new room. So really it is more like a fan that adds a very slight amount of cooling to the room. It's Paris, so opening the window can mean fitful sleep.

Opera_Batignolles, Deputy Manager at Best Western Opera Batignolles, responded to this review
Dear guest, Thank you for taking the time to share your experience at Best Western Opéra Batignolles****. We are delighted to read that you have enjoyed your stay with us, especially the staff and the easy access to great restaurants around the hotel. Regarding the AC issue, we deeply apologize for this inconvenience. Indeed, we have experienced a major failure with the system, during a period where ouside temperatures were above 30 degrees celsius. The problem was taken care of as quickly as possible and is now fixed. As the AC was a one time issue, we hope that this incident will not stop from you coming back to our property, the next time you are in Paris. Don't hesitate to contact us directly for any assistance. Best regards, E. CLARISSE

"Reasonably good"

4
28/06/2017

Stayed here four nights in June. Location is decent, not too far from the main attractions of the city, with a train and metro station close by. The room was clean and comfortable, a bit small but that is to be expected in Paris, I guess. The hotel itself is small and cozy, with a great cooperative staff. Only problem in the room is the lighting is extremely dim, which could be improved. Also their housekeeping is a little inconsistent. Some days they replaced the mugs and gave us a bottle of water, and some days they didnt. The in room safe was not working either. Overall worth staying for the price.

Opera_Batignolles, Deputy Manager at Best Western Opera Batignolles, responded to this review
Dear Rohan T, Thank you for taking the time to share your experience at Best Western Opéra Batignolles****. We are delighted to read that your overall experience was good. Regarding the improvements you suggest, we appreciate your feedbacks which will help us improve the quality of service we offer to our guests. Please note that we are redecorating our rooms, where luminosity will be the main thread! We hope to have the pleasure to welcome you back again. Best regards, E. Clarisse

"Small boutique hotel"

4
06/06/2017

I stayed at this hotel for 7 nights with my 15 year old son. We checked in after a very long exhausting day of travel. We were told we were "upgraded" so we could check in early. This room was not an upgrade. It was a room on the first floor facing the main street and it is their standard room that they advertise on their site so I am not sure why we were told this. Immediately upon opening the door to the room I was hit by the smell of cigarette smoke. This is supposed to be a non-smoking hotel. I was so tired that all I wanted to do was lay down so I hoped the smell would somehow disappear while I was napping. Well there was no way it was possible to sleep in this room with all the noise from the street and the smell. After an hour or so I went to the front desk in tears. I told the desk clerk about the smell of the room and asked if we could be moved. She said it would not be a problem at all and apologized and said they are a non-smoking hotel but that sometimes people don't follow the "rules." We were moved to another room on the fourth floor on the backside of the hotel. This room did not have any cigarette odor and we heard no noise from the street on this side of the hotel. We were finally able to sleep. We could smell cigarette smoke in the hall of the fourth floor the whole week we were there so they are clearly not enforcing the no smoking policy. There is a mini fridge in the room but I don't think it was plugged in because it was never cold. I could not reach it behind the cabinet so I wasn't sure. They do have ice in the hotel if you ask for it. There are no washcloths in the room. I did bring a shower pouf but did not have anything to wash my face with. The shower is in a full size bathtub so no worries about a small shower. The hotel was decorated very modern and it was always extremely clean. We did use their wifi pack that we were able to take around the city. It was 3 euros per day. They did offer us a deal on the breakfast if we prepaid for the week but I opted out. We received a complimentary bottle of water per day. We saw that they had room service and tried to use it one night but was not "it was not working." I am not sure what that meant but was disappointed. There are bus stops very near the hotel but the metro stops in my opinion are very far. There were a few cafes and other places to eat nearby. Not much in the way of shopping. The cost of a taxi from CDG is 50 euros. The cost for an uber (pool) from CDG was 32.50 euros. I found uber to be very reliable and cost efficient compared to using a taxi. It was sometimes only a euro more to use uber than to pay for two people to take the metro and endure the long walk.

Opera_Batignolles, Deputy Manager at Best Western Opera Batignolles, responded to this review
Dear Leslie, Thank you very much for taking the time to share your experience at Best Western Opéra Batignolles. We are happy to read that your general opinion about the hotel was positive. Regarding the things which have disappointed you, we sincerely apologize. We will investigate and sort out the issues with the minibar and the answer given to you regarding the room service, which is unacceptable indeed. Regarding the no smoking policy, be assured we do everything in our power to have it respected however some people can't help but transgress the rules. We hope that you have had a nice journey back home and come and visit us again, next time you are in Paris! Best regards, E. Clarisse

"Excellent service"

5
28/05/2017

Excellent quality service. Quiet and clean hotel. Delicious and fresh breakfast. All employees very polite and professional. I had an excellent time. Well located close to the main interesting spots such as champs Élysées, opéra and Grands Boulevards. Not my first time and definitely not my last!

Opera_Batignolles, Deputy Manager at Best Western Opera Batignolles, responded to this review
Dear guest, The Best Western Opéra Batignolles team thanks you very much for your positive feedback on our property. For your next time, please contact us directly so we can discuss together how to make your stay with us even better. Best regards, E. Clarisse

"Thank the clerks!"

4
26/05/2017

I spent a week for sightseeing at this hotel, and thank great front desk clerks, it became very special memory :) All of them were very nice to me and helped me to get the information to go city tour always. I recommend you to stay at this hotel:)

Opera_Batignolles, Deputy Manager at Best Western Opera Batignolles, responded to this review
Dear guest, Thank you very much for your comment! I will share your feedback with the entire Best Western Opéra Batignolles team: they will be so pleased to read about your glowing comment. Our only purpose is to offer our guests great service and special care. Thank you for recommending our property and we certainly hope to welcome you back again! Best regards, E. Clarisse

"Reliable"

4
19/05/2017

On arrival, I was asked if there is anything I wanted during my stay. I said "a complimentary bottle of water every day". I was not told that this is impossible...but I was also not promised that it could happen. However, it didn't happen. For me, a good sleep, no smoking and water, these are my basic needs. If bottled water was free, it doesn't have to be Evian, Volvic or Perrier, but I would have scored the hotel higher. The brand of complimentary water on arrival is ideal.

Opera_Batignolles, Deputy Manager at Best Western Opera Batignolles, responded to this review
Dear guest, Thank you for taking the time to share your experience with us. I take your remark into consideration and I apologize as your request, which was easy, was not honored. Be assured that I will make sure in the future that all our guests will receive everyday a complimentary bottle of water. I hope that, apart from this incident, we will have the pleasure to welcome you again in the future: feel free to contact us anytime if our assistance is needed. Best regards, E. Clarisse

"An enjoyable stay"

4
11/05/2017

The location was a nice surprise. It was more accessible to the center of Paris than expected. I found cafes, restaurants, supermarkets and other services close to the hotel. The close organic quarter of Paris was another pleasant surprise. The bed was very comfortable. The room was a bit small and the soundings were noisy at times. Breakfast could have been better. Nevertheless, managed to work and sleep well.

Opera_Batignolles, Deputy Manager at Best Western Opera Batignolles, responded to this review
Dear Nadav K, Thank you for your lovely comment, regarding your stay at Best Western Opéra Batignolles. It is such a pleasure to read that you have enjoyed your stay. The hotel is indeed well accessible to different area of Paris, directly and easily. It is great that you have discover the surroundings: Batignolles quartier is one of the eco-neighborhoods through which the City of Paris implements an ambitious sustainable development policy. As well, new business, shops, cultural centers are opening as well as a brain new metro station! We hope to have the pleasure to welcome you back soon. Best regards, E. Clarisse

"Appreciation"

5
10/05/2017

I recommand your hotel. Very good services and very clean. I appreciate all the staff . Very kind. It is not my first time . Location is convenient. The rooms are really confortable. Sur i will come back for my next trip to Paris

Opera_Batignolles, Deputy Manager at Best Western Opera Batignolles, responded to this review
Dear Gerard, Thank you for taking the time to comment on your stay at Best Western Opéra Batignolles and to recommend our property to other travellers. We are delighted that you have enjoyed your stay (and the previous ones) in our boutique hotel! The location is indeed convenient as we are 10 minutes away from La Defense, 15 minutes from the Arc de Triomphe and the Champs Elysées and 15 minutes from the Opéra Garnier. Reading about your satisfaction is our best reward: do come back whenever you wish. The entire stay is at your service, always. Best regards, E. Clarisse

"Nice hotel"

5
02/05/2017

Nice, clean and comfortable hotel. About 5 blocks away from metro subway stop and can go anywhere from there. Restaurants, bakeries close by. Friendly and hard working staff. Bed was very comfortable.

Opera_Batignolles, Deputy Manager at Best Western Opera Batignolles, responded to this review
Dear Carvalwa, Thank you so much for your feedback. It is such a pleasure to read how much you have appreciated our boutique hotel in the heart of the Batignolles area. I will share your comments with the staff and we will make sure that each of your stays with us will be as successful as this one. For your next Parisian stay, please contact us directly so we can discuss the best possible offer for your reservation. Best regards, Elisabeth Clarisse

"Do not book this hotel."

1
15/04/2017

On arrival to this hotel we were a bit shocked at how close the hotel was to the train lines, but sure you wouldn't forget they were there because you could hear them ALL DAY AND NIGHT which was just the first problem we encountered. Our room was so small we genuinely couldn't squeeze past each other if the bathroom door was open, there was no natural lighting and our view? Was of other people's windows. Being on the fourth floor the window looked out onto a courtyard of about 1m squared and as there was 3 floors above us no natural light got through. 2 lights didn't work in the room which was already dark enough considering!! The tv had some channels one day and then they knocked off the next and the 'high speed internet' was so slow that we used 3G the entire time. The sheets weren't changed, the safe didn't work and the bathroom door was so creaky that instead of opening it in the middle of the night we had to leave it open so we didn't wake each other. The only redeeming quality was the staff, they actually were really nice and helpful, the night staff in particular were good craic, and booked us taxis and transfers to the airport. The breakfast was continental but outrageously dear at €15 a pop, but it was okay. Would I stay at this hotel again? No Would I recommend it? No

Opera_Batignolles, Responsable d'exploitation at Best Western Opera Batignolles, responded to this review
Dear Evaferrin, First of all, thank you for taking the time to share your experience at Best Western Opéra Batignolles****. I am very sorry to read how disappointed you are with our property. Allow me to explain a few things regarding your feedback. About the noise, we are very surprised to read that you could hear trains passing by as your room is located in a part of the hotel entirely isolated from the railways. Furthermore, all our rooms are equiped with double glass windows to ensure calm. We will investigate into it as we don't understand. Regarding the darkness of the rooms, this is indeed a fact and the hotel is going through a decorating phase in the next few weeks to overcome this issue. Our channel list changed during your stay as our TV antenna broke and had to be replaced, leading to some unexpected adjustments. A new channel list was placed in the room directory and a note was left in the lift to inform our guests. We are very sorry that this situation has caused you trouble as we tried to fix the situation as quickly and as efficiently as possible. About the WiFi, thank you for letting us know: we are looking into it to understand what the problem is and to fix it as soon as possible. We don't advertise on the fact that our rooms have a view: most of them overlook either the streets or the indoor patio which doesn't represent a real interest. Had we known that you expected a view, we would have recommended you to book our second category of room, on the 5th floor which has a view in the Sacré Coeur. Once again, we apologize if your stay was unpleasant: be assured that if all these details had been brought to my attention immediately, I would have been able to discuss the situation with you, find a bigger room with a more pleasant view, or even change the lamp bubbles or grease the bathroom door. Did you talk about all this with someone at the hotel? Should you wish to discuss your stay any further, I remain at your entire service. Best regards, E. Clarisse

"Brilliant hotel "

5
15/02/2017

Would highly recommend this hotel it's staff are very helpful and made us feel very welcome. From the moment we arrived it was memorable experience would go back again. The hotel is in great location with a huge selection of cafes, restaurants and shops access to buses, taxis and trains. Definitely worth a visit

"A nice hotel in a nice neighborhood with good communications everywhere"

5
15/02/2017

The hotel was clean and the staff was very nice. From the bus stop outside the hotel, bus number 31 takes you in 10 minutes to the arch of Charles de Gaulle Etoile, from where there are underground communications everywhere. There are a lot of good family restaurants in walking distance, but remember that most of them are closed on Sunday, so then you have to eat near the arch and take bus 31 home. What I really loved with this hotel was to get a portable and complimentary gadget that gave us free 4G wifi everywhere in Paris, so this time we did not have to find a McDonalds in order to update our emails.

"Wow"

5
14/02/2017

I really can't speak highly enough of the staff in this hotel,they are extremely helpful and frendly.the hotel is in a great location,there is ample transport located on the door step and plenty of restraunts and shops close by.the rooms are a little small but clean and modren.all in all I would recommend this hotel and will absoutly look at booking here when we return to Paris again.

"Can't fault it! "

5
14/02/2017

Perfect trip from start to finish! Reception staff very helpful and friendly - especially Alexander he was amazing he made our stay that bit better! Alex explained the city and wrote down what busses/metro's we would need over our stay. Room good size, comfy bed and very quiet, we looked out over a side street so no traffic noise. Bathroom nice and the towels were always fluffy (which is lovely to come on holiday and have towels as fluffy as your own back home) they are also big not like other hotels where the bath towels are tiny! Room cleaned daily with fresh towels and toiletries replenished. Hotel is in a good location. We got the bus numbers 30 and 53 which took you to main metro stations €2 per ticket. The metro stations are also easy to use and all have landmarks sign posted so you know to get off at a certain stop. A day ticket for the metro is €7.50 fab if you intend to use more than one metro per day. All in all a fab trip to Paris.

"Decent location "

4
01/02/2017

The staff are lovely, the rooms are nice, we stayed the beds are so comfy you wouldnt want to leave, we stayed in 207. There's local buses running, a train station just outside and a metro station about 10mins walk. There are a few restaurants near by too. The metro is so cheap, waaaay cheaper than London. The 31 outside takes you straight to Champs Élisées where the Arc de Triomphe is. And just further up the road where the metro is, is the 54 bus which will take you straight to Moulin Rouge and near to Sacré-Ceur

"Nice Hotel"

5
20/11/2016

The Hotel is not situated in the Center which was perfect for us as we wanted to avoid the trafic. It is though very good connected with the City Center though the Metro and the Bus facilities. The Staff was very friendly and Open. Hotel room was clean and very modern. The only minus was the bathtub which was not so clean, it had dust and other small stuff. We would totally recommend this Hotel as for us it was very convenient also from the price Perspective.

"Few words"

4
14/11/2016

Services and people were good.I was in difficulty since there were no toothpaste in the hotel and no umbrellas during rain.Except that I can recommend the hotel.Staff were friendly.I will look into this for my future travels as well.I think it's renovating these days.

"Cozy Hotel Near Shops and Restaurants"

4
04/10/2016

I stayed at this hotel for 4 days in late September. Check in was swift and easy. The room was clean but very small. I stayed on the top floor and the ceiling was slanted near the window making it a bit awkward to move around comfortably on one side of the room. I don't know the size of their other rooms but the one I stayed in was only large enough for two people. The hotels description of their bar/lounge area is a bit exaggerated. I wouldn't call it a bar at all. Perhaps a counter with pantry space that housed alcohol. I didn't eat the breakfast there but there are plenty of markets and restaurants in the area. I felt very safe in this part of town. I didn't use their taxi service; I opted to Uber around town. Also, the hotel is fairly close to landmarks like the Arc de Triomphe (about 7-8 mins away driving) and the Eiffel Tower (about 11-12 mins away driving). Room service is pretty expensive. I didn't order any food. The mini fridge in the room is well stocked with a variety of beverages. The staff that I did encounter (front desk, checking in and out) were very nice and helpful. Overall it was a comfortable stay and very affordable. I would stay again but I'd just get a larger room.

Kévin R, Responsable relations clients at BEST WESTERN Opera Batignolles, responded to this review
Dear guest, Thank you very much for your review. We are glad to know that you enjoy your stay at Best Western Opéra Batignolles. Indeed, we do have bigger room on different floors. For your next stay, you might prefer to book a Suite or a Superior room which are larger than some rooms on the 6th floor. The area is full of life and restaurants, and you can find a lot of world food restaurants and Typical Parisien brasseries Rue Legendre or Rue des Dames, just few streets from the hotel. We look forward to welcoming you for your nest stay in Paris. Regards, Kevin R

"I don't recommend this hotel"

1
28/09/2016

It took over 30 minutes for them to find our reservation (which was pre-paid) and check us into a room. When we opened the hotel room with our "key" there was a gentleman already in the room. He had requested a change of room because of "security" concerns, the desk clerk had not entered the change in the computer. 30 more minutes of this upset gentleman yelling at the hotel desk clerk through an interpreter, we were issued his original room with a broken lock. They gave a room with a broken lock to two women over 60 years old. Our choice was that room or the street. We put the coffee pot in front of the door so it would make noise if someone entered our room in the middle of the night. This hotel is not near any Metro or RER rail lines, so transportation was a bit of a challenge. The bed was very comfortable and the room was clean.

Kévin R, Responsable relations clients at BEST WESTERN Opera Batignolles, responded to this review
Dear guest, We would like to thank you for this review which has been shared with the entire team. We are sorry to read that facts that happend during your stay. We are surprised to read that you didn't find any metro or RER lines close to the hotel. We do have 1min walk to the hotel a train station going to the gare Saint Lazare and les Grands Magasins in 5 min. We would have been happy to help you organizing your stay. Please feel free to contact us for your next stay in order to offer you a better experience in the heart of Les Batignolles. Regards, Kevin R

"Front Desk cheating guests on transport"

1
25/09/2016

Requested a taxi though said I was considering calling them myself. Front desk said it was better if they called the taxi and coordinated it. They have a special €55 price to Orly. I asked what taxi company they use and they said it was G7. The taxi dropped us off but couldn't use any of the taxi lanes or park in front of the airport - we had to drive to their parking. He had no change so has to go inside and return. I asked which taxi company he was from and he said he was a private company arranged by the hotel called Andy Travel. My brother-in-law took a cab outside the hotel for €37. A G7 registered taxi, arrived in half the time. BE WARNED ABOUT THIS HOTEL. THE FRONT DESK WILL NOT OFFER YOU COMPETITIVE TRANSPORT. I wonder what they get in return?

"Excellent hotel for a sightseeing holiday"

5
11/09/2016

This hotel is in a great position if you want to travel as its close to the train and bus services. There is also a good selection of bars and restaurants nearby. The staff were very helpful and friendly. The hotel is lovely and while we were there a small bar was being developed. This facility will enhance the hotel further.

Kévin R, Responsable relations clients at BEST WESTERN Opera Batignolles, responded to this review
Dear Tracey, Thank you for your grateful comment regarding your stay at Best Western Opéra Batignolles. Indeed, the location of the hotel is really central, you can reach easily the historical center of Paris, le Château de Versailles and also Les grands magasins to enjoy a shopping afternoon. Our bar is just being renovated and will open in the few weeks ! We look forward to seeing you soon. Regards, Kévin R

"3 Days in Paris"

5
05/09/2016

We stayed at this hotel from 9/2 to 9/5/2016. Our room was clean, comfortable, and spacious. The bathroom was super clean but needed more towels and soap. The location was wonderful!!! Our room rate included breakfast and it was hot with lots of choices, coffee,and juices. The neighborhood was wonderful. There are restaurants everywhere and you won't be disappointed. Bus and train lines within walking distance and UBER is also a great option. The staff was friendly and helpful. We will definitely use this hotel again!!!

Kévin R, Responsable relations clients at BEST WESTERN Opera Batignolles, responded to this review
Dear Marirosa, I am really glad to read your nice review regarding your experience in our hotel in Paris. Our breakfast room is brand new with its vegetal wall and we are currently working on the selection of products. We are delighted to learn that you enjoyed the variety of the buffet. As you mentionned, this is really easy to get to the hotel, Pont Cardinet from Saint Lazare train station, Rome subway station to go straight to Montmartre, Uber is also a great alternative ! We are really looking forward to welcoming you for your next stay in Les Batignolles ! Regards, Kévin R

"Not prepared for breakfast. "

2
15/08/2016

There were not enough plates or food for the about of seats the breakfast room holds (30). Had to wait for the attendant to return with more plates. She returned with more eggs, bread, sausage, juice, but no plates for 15 minutes of waiting. Every seat was occupied but not everyone could eat at once. Do not bring groups here.

Kévin R, Responsable relations clients at BEST WESTERN Opera Batignolles, responded to this review
Dear Eric H, Thank you for sharing your experience at Best Western opéra Batingolles. We are very sorry to read about your dissatisfaction regarding the breakfast service. I have personally mentioned your remarks to the team and we will make sure that this inconvenient will not occur again. The breakfast buffet had been renovated and is now brand new with a diversity of French products. Feel free to contact us directly for your next stay. We would be delighted to welcome you back in our brand new hotel in Les Batignolles. Regards, Kevin Roos, Guest relations agent

"Excellent stuff"

4
01/08/2016

The room was clean and confortable but air conditioning did not work during all the stay. A great detail fresh water all the time un minibar. Hotel stuff very kind and polite. The location nnear the metr station. Very nice ambient near the hotel.

Kévin R, Responsable relations clients at BEST WESTERN Opera Batignolles, responded to this review
Dear Guest, I am delighted that you enjoyed your stay at Best Western Opéra Batignolles. Our guests really enjoy the location, close to The square des Batignolles and its so Parisian atmosphere. We look forward to welcoming you for your next stay in Paris 17 ! Regards, Kévin R

"Unexpected renovation"

3
20/07/2016

We stay for 3 nights, planning relaxing weekend in Paris. Arrived on taxi to hotel, what we see - renovation! All dirty outside and on reception. Family was shocked. No info on a web -page, no info on a reservation confirmation. Unprofessional! Elevator working only from second floor, not a best news when u have 4 luggages. Tiny stairs. Noise of renovation on early morning and breakfast time. Breakfast Personal rude and don't speak on English. We wait 30 min when food will be refreshed. Rooms was good. Bed was perfect. A/C working well and not loud. Very friendly stuff on reception, very helpful.

Kévin R, Responsable relations clients at BEST WESTERN Opera Batignolles, responded to this review
Dear Guest, Thank you very much for taking the time to share with us your experience. We would like to apologize for the discomfort you met during your stay. Be sure that your review is really important to us and that we took actions afterwords. The hotel's renovations are now over and we are glad to have a new lobby, bar and breakfast room. We look forward to welcoming you back in our brand new hotel in Les Batignolles in Paris. Thank you again for taking part of the improvement of our service.I remain at your entire disposal for your next stay. Best regards, Kevin Roos, Guest relations agent

"EXCELLENT RECEPTION STAFF"

4
05/07/2016

Great little Hotel undergoing renovation , did not affect our stay great hotel staff very friendly , helpful stayed 3 nights ROOM 402 thoroughly enjoyed rooms quite spacious for price, lovely bath boiling hot water good flow great transport links we used bus 31 to Charles De Gaulle Etoile no walking to rome metro All in All a great hotel will be even better when renovations completed

Opera_Batignolles, Directeur général at BEST WESTERN Opera Batignolles, responded to this review
Dear Guest, Many thanks for sharing your experience online. We are glad that you enjoyed your stay and will be very happy to welcome you in our brand new hotel in a few weeks from now. Best regards, and thank you again for taking the time to write a comment. Valentine Wingerter / General Manager

"Ideal "

4
03/07/2016

Stayed with a friend for 3 nights, great location and easy to get to. 5 mins walk from Rome metro, just take RER from CDG to Gare de Nord change to metro at La chappelle line 2 (blue) and get off at Rome. Walk alongside railway line. Check in simple, all staff very helpful and pleasant. Room decent size, shower good, wi fi good, hairdryer not too powerful but I have no hair. Girl I went with took a while to dry. TV had 4 English news channels. Undergoing a reception refurbishment but don't be put off. Good little off license next door, don't go to Jean Bart on the corner, they'll tell you to take a seat and take ages to come and get your order, after a while we left. Plenty other places in Rome area to eat or drink in. Try the Wagon near the Rome metro. All in all a great little hotel and very good value. If going to Catacombs book or go very early.

Opera_Batignolles, Directeur général at BEST WESTERN Opera Batignolles, responded to this review
Dear Client, Than you for your comment. We are glad that you enjoyed our services and the hotel location. We hope to welcome you again for your next visit in Paris. Best regards, Valentine Wingerter / Manager

"do not understand where it got 4 stars"

2
19/06/2016

Spent there a week. The staff is really nice and tries to be helpful. English is not a problem. Was not asked for smoking or no-smoking room, but no problem, I could enjoy my pipe with midnight emails. Rooms out from the streets very dark and lights very poor. Together with small room and dark carpet i had bit uneasy feeling. Breakfast are bitterly overpriced. Continental breakfast in underground room. It would be on the edge if half price. To pay this money I expect much better choice and cook to ask me how I like the egg. For a short stay and access to Paris centre might be still a good choice but I will move to different one next time.

Opera_Batignolles, Directeur général at BEST WESTERN Opera Batignolles, responded to this review
Dear Sir, I would like to thank you for taking the time to write a comment on our hotel. We do propose different type of rooms and are able to allocate other categories if the room initially booked doesn't match your expectations. Our team is at your disposal 24h to make your stay the more comfortable possible. Our buffet breakfast proposes hot and cold products, and on request we are able to prepare your eggs as you like it. Do not hesitate to ask the staff and we will do our best to attend to your needs and wishes. We hope to welcome you again and match all your expectations in our brand new hotel. Best regards, Valentine Wingerter / General Manager

"Great little hotel"

5
18/06/2016

We stayed six nights at this hotel in June 2016. It is a bit out of the way but well worth staying here. The closest metro stop (Rome) was about a 10 minute walk. However, there was an RER train station across the street with regular trains to Gare St. Lazare where you could connect to any transit you wanted. The ride to Gare St. Lazare was only 5 minutes. There are also multiple bus lines steps away. The hotel is small (about 45 rooms) on six floors with a very good elevator. We were on the top floor and it was quiet and comfortable. The bed was excellent and the staff was very friendly and helpful. We had breakfast (extra 17 Euros) one day and it was not very good so we went out to breakfast after that. There are many options in the neighborhood. We also found a great dinner restaurant called Il Paradiso not far away where we ate three times. The hotel was a terrific value and we would definitely stay there again. The lobby was under renovation when we were there and was a bit of a mess but should be very nice when it is complete. The front desk also loaned us a wifi hotspot device that we used all over Paris. It was great to have free wifi wherever we were in Paris.

Opera_Batignolles, Directeur général at BEST WESTERN Opera Batignolles, responded to this review
Dear Guest, Many thanks for sharing your experience in our hotel. Main attractions of Paris are actually easy to reach by public transportation from the hotel. Also, we are glad that you enjoyed the comfort of our rooms for your 6 nights stay. We consider your feedback on our breakfast offer and are working on providing our guest new products to match the more expectations possible. We will be really happy to welcome you after our renovations from august and offer you a drink in our new bar. Looking forward to your next visit, Best regards, Valentine Wingerter / General Manager

"Strange Experience"

3
08/05/2016

The room was pretty nice, confortable bed, nice bath. But there has been some things that made our stay in Best Western Opera Batignolles not great. First, the bath screen was really small, and because of that, when we bathe, the entire floor got wet. The second thing was that after the room service, they didn´t replenish nor bath soap, coffee or sugar bags and we had to buy more in the market.

Opera_Batignolles, Directeur général at BEST WESTERN Opera Batignolles, responded to this review
Hello Madam, Hello sir, We first want to thank you for taking the time to post a comment about your stay in our hotel. We are delighted to read that overall your stay went well and that you enjoyed our services. Regarding care products that have not been put in room when you do not want to have room service or when you want to have more, you can ask them at any time with the receptionists. These products are available to customers 24/24 for free. We look forward to welcoming you again very soon. Sincerely, Valentine Wingerter / Directrice

"Good hotel for good price"

4
22/04/2016

Myself and my husband stayed here in April 2016 for three nights and weren't disappointed.We arrived pretty late, and the guy on the desk Dhjafar was incredibly helpful-he had a foyer full of visitors, all stealing the breakfast fruit that had already been laid out, and were rude, pushing into myself and my husband etc. He sorted it out perfectly. The room was really tasteful and the beds larger than the double listed. The TV was good, the bathroom lovely and the shower was great. (I hate little white hairdryers attached to walls of bathrooms-that would be my only complaint, especially when it kept switching itself off!). Really good for the price. The location is also a great seller-pretty near a metro, far enough out of the city that there aren't many tourists. The area is very much a young families area, with mums and dads out on a sunny day in the beautiful Batignolles Park with their children-very idyllic. I thoroughly recommend Il Paradiso restaurant, the Scoop me a cookie shop, and all the bars around there-it's lovely. I had a thoroughly pleasant stay at this hotel, and I look forward to staying again.

Opera_Batignolles, Directeur général at BEST WESTERN Opera Batignolles, responded to this review
Dear Madam, First of all, I would like to thank you for sharing your experience online. All the team is glad that you enjoyed your stay with us. Our rooms are actually quite spacious for Paris and very comfortables. We are happy that you liked our services in general, and a tip for your next visit : we do provide extra hairdryers at the reception, so feel free to ask at anytime. As you could see, the Batignolles area is lovely, full of parisians families having good time in this "village". You had the chance to experience the real parisian life ! We look forward to welcoming you on your next visit in Paris. Thanks again for taking the time to write a few words about our hotel. Best regards, Valentine Wingerter / Directrice

"Average at Best"

3
24/03/2016

We stayed here for the 6 nations, and as the wife booked the room we ended up in Paris for a week. First off Booking.com didn't take our money, so we ended up paying at the hotel which as I used a debit card meant I incurred charges. The hotel is situated outside of the center of Paris, this however is not a problem, plenty of bars restaurants etc in easy walking distant (this is needed as the hotels food is over priced). Also its only a 10 min walk to the metro, defo best way to travel 1.80 euro one way, better to buy a 2 day or week pass. We walked to the tower took about an hour and lost a few pounds :) The hotel advertise tea/coffee facilities, which was ok to start with, but they don't top up the tea up unless you ask at reception, which they will proudly give you one teabag and 1 sugar! One evening I asked for teabags and they didn't have any, the breakfast room was locked and the guy behind reception didn't know where the key was, about an hour later a knock at the door and he proudly produced 4 teabags (for today and tomorrow he said lol) The air-con wouldn't turn off so the humming kept us awake on and off, again told reception, so they just turned it off rather than fix it, so evenings it got rather cold. The shower curtain hardly kept the water in, we had a ground floor, which was quite noisy at times from the road behind and from other guests coming and going. Would I stay here again NO, but then again I probably wont do Paris again and if I do wont be for as long. Staff to be fair our friendly, but the hotel could do with a touch up. Only 3 English channels, very good internet.

Opera_Batignolles, Directeur général at BEST WESTERN Opera Batignolles, responded to this review
Dear Derek, Thank you for you comment online and for sharing your experience. While booking on a website, in general you have to pay the hotel directly, which may depend on the offers. Payment details are on your confirmation and also shown while booking online. Happy to read that you enjoyed the staff, internet and sorry for not being able to fix the aircon immediately and for the teabags... you should have received much more ! Regarding the touch up, we are currently renovating the lobby. I am sure that you may like it, if you come back to Paris in the future. Best regards, Valentine Wingerter / Directrice

"Good Quality No Frills Value for Money Hotel"

4
21/03/2016

Located outside of City Centre with a few nearby bars and restaurants. Hotel is pleasant and well run with very nice rooms. No restaurant and just a small Bar as part of reception. Euro 10 in a taxi into the centre of Paris. Good choice of buffet breakfast

Opera_Batignolles, Directeur général at BEST WESTERN Opera Batignolles, responded to this review
Dear Sir, Thank you for sharing your experience with our future guests. We are glad that you enjoyed your stay with us and our services. I am happy to tell you that in a few weeks, we will be able to serve our guest in our brand new bar ! We hope to welcoming you again very soon. Best regards, Valentine Wingerter / General Manager

"AAA+"

5
18/03/2016

Not my first stay here and again everything perfect, but with a big plus! Having to move around a lot around Paris and needing the internet continuously, this can rack up quite a bill. However, the hotel provided me mobile G4 multi-gig internet access. Just a small, cigarette pack sized box ... for free! Now thát is service! Besides the great service, the always very friendly and helpful staff, the hotel is well placed in a friendly neighborhood, just a stones throw from a station, bus stop and the famous French 'rental' city bikes (for the dare devils among us).

Opera_Batignolles, Directeur général at BEST WESTERN Opera Batignolles, responded to this review
Dear Madam, Dear Sir, We would like to thank you for your confidence and for recommending us. We are happy that our new Wi-Fi free service satisfied you : it is a real plus for foreign travelers and we wanted them to feel like home and continue to use their mobile phone, sharing their experience in Paris with their friends and family even outside the hotel. Thank you for your feedback on the friendliness of the staff : it is important for us that our guests feel the more comfortable possible and feel free to ask any question. We hope to welcome you again very soon, Thank you for your loyalty, Valentine Wingerter / General Manager

"Wonderful Service"

5
24/02/2016

a perfect hotel for a stay in Paris. The service was excellent. We even received a mobile wifi we could carry with us all over Paris (free of charge). That was a real bonus. The staff helped with best places to go. The bus and the train were within 20 meters of the hotel and cost €2 to Champs De Élysées and less than 15 minutes to arrive there so perfect position. The room was stylist and the bed very comfortable. I would definitely stay again.

Opera_Batignolles, Directeur général at BEST WESTERN Opera Batignolles, responded to this review
Dear Madam, Dear Sir, Thank you for your comment. We are glad that you enjoyed our mobile wifi service that is really helpfull for foreign travellers. As you said, main attractions of Paris are easily reachable from the hotel. Also, we are happy that you enjoyed the comfortable rooms and the warm welcoming of our team. Looking forward to welcoming you soon, Best regards, Valentine Wingerter / Directrice

"Perfect :)"

5
09/02/2016

Booked 2 days before travelling on Lastminute so wasn't expecting 'great' things... but this hotel was perfect for me. Less than a 10 minute walk from Rome metro station, and I also found it easy to walk home to on later nights out in the area! The room was clean, more than big enough and had good tea, always a bonus. In my rush checking out I managed to leave a couple of items behind and these were posted back to me. Can't get better service than that :)

Opera_Batignolles, Directeur général at BEST WESTERN Opera Batignolles, responded to this review
Dear Madam, Dear Sir, Many thanks for your comment online. We are really happy to read that your stay with us exceeded your expectations. We would be glad to welcome you again. Once again, many thanks taking the time to share your experience online. Best regards, Valentine Wingerter / Manager

"Very good"

5
04/02/2016

Staff waswelcoming and very helpul. Location is ok, 10 minutes walk from the metro Rooms were clean and well decorated They also provided us a portable wifi which helped as we could stay connected to the wifi when we were out

Opera_Batignolles, Directeur général at BEST WESTERN Opera Batignolles, responded to this review
Dear Sir, First of all, we thank you for taking the time to share your experience with other travellers. We are glad that you enjoyed our services and the hotel location. Also, it is a real pleasure to read that our free wifi service available in and out the hotel helped you to improve your stay and visit of the city. Looking forward to welcoming you again, Best regards, Valentine Wingerter / Manager

"Only interested in money"

1
07/01/2016

I booked this hotel on hotels.com for a very good price compared to what I've seen elsewhere. I booked a rate that clearly said the only time the hotel would take money from me is when I'm checking into the hotel. However two days later I check my bank account and the hotel have charged one night to my card already. I'm not due at the hotel for another 8 months... No where on the booking did it say my card would be charged at any time nor did it say that a deposit at any time would be taken. The hotel are making it that difficult for me to get the money back to the point I'm going via the bank to dispute the charge. Oh and also the foreign transaction fees that I've incurred due to this hotels greed

Opera_Batignolles, Directeur général at BEST WESTERN Opera Batignolles, responded to this review
Dear Madam, Thank you for booking our hotel and for your comment. Booking online, you could see on the sales conditions that the hotel will take a preauthorization on your credit card to verify that it is valid. This is not a charge but just a usual verification to avoid false bookings. Depending of the countries, this could appear as a debit on your bank account, but in any case, if you did choose a direct payment option at the hotel, we would not charge your card in advance. We invite you to contact us to clear the situation and remain at your entire disposal. Best regards, Valentine Wingerter / Manager

"Honeymooned here 20 years ago"

5
30/12/2015

Honeymooned here 20 years ago... changes since then are all for the good... OUTSTANDING staff... if you can book with breakfast included, do it (well worth it)... good A/C, excellent location (kitty-corner to train terminal)... excellent neighbourhood for casual park walks with numerous local restaurants

Opera_Batignolles, Directeur général at BEST WESTERN Opera Batignolles, responded to this review
Dear DnAC, The whole team is really happy and glad to read that 20 years after your honeymoon, your stay with us matched your expectations and maybe more ! Hope to see you in 10 years for the 30th anniversary :) Best regards, Valentine Wingerter / Directrice

"No hot water, no service and no real gesture"

1
14/10/2015

I am highly disappointed with this horrible hotel. The hot water was broken, but the front desk didn't say anything. Someone was smoking right beside our door. Breakfast was half empty - better arrive first if you're hungry! It wouldn't come to the manager's mind to offer a discount to compensate the freezing shower we had to take in the morning. We asked for a gesture anyway and got a ridiculous 10%. How much would you be willing to pay for a room with no hot water ? For Opera Batignolles management, they think it's worth 90€.

Opera_Batignolles, Directeur général at BEST WESTERN Opera Batignolles, responded to this review
Dear Madam, Dear Sir, Thank you for sharing your experience online. We really do apologize for the issue on the hot water system during your stay. Please be sure that if we knew in advance that there will be such a problem, we would have informed our guest and give them the choice to change to another hotel. Regarding the commercial gesture, I invite you to contact me directly so we can find a solution that would be at your convenience. Looking forward to reading you soon, Best regards, Valentine Wingerter / Directrice.

"I like the service "

4
26/09/2015

I spent two nights in this hotel, the lobby was small , room was clean and nice,, I like the service they were always smile and trying to help you as much as they can , specially Amal,, she's doing a good service for us with the taxi and guide us with a good ideas to save money in Paris Thank you

Opera_Batignolles, Directeur général at BEST WESTERN Opera Batignolles, responded to this review
Dear Madam, Dear Sir, Thank you for taking the time to share your experience with other travelers. We are glad that you enjoyed your stay with us, our services and our welcoming. We look forward to welcome you again in the future, best regards, Valentine Wingerter / General Manager

"Visit in Paris"

4
24/08/2015

Cleaning service was very good, the room was tidied daily. Room was quite spacious , bed was very comfortable. Internet connection was more than sufficient, it can be used in business applications. Location of hotel is quite good - near the train and metro stations, restraunts, pubs and grocery stores can be found in neighbourhood. I can recommend this hotel.

"Very good hotel"

5
16/08/2015

Very good hotel, new interior with air conditioning (very important in August) Good service, willing to assist in any way Good value for your money Great location, not noisy, a bit far from subway Kosher grocery store nearby

"Great hotel"

5
12/08/2015

The hotel has aircond, that was essential for us as it was incredibly hot in Paris. The room is very nice, much bigger than usual standard room in Paris. It has a good price as well, comparing to the same price for 1-2-3 star hotels closer to the city centre that don't look even half as good as this one. It's a bit far from the city centre but there are a few metro stations around and we even managed to walk from the centre. The staff is very nice and friendly. So highly recommend this hotel especially if you like comfort. It's also very quiet in the room, we had a very good sleep.

"Average 3 star hotel - good value for the money in paris"

3
10/08/2015

Average 3 star hotel. Good value for the money in Paris but in a residential neighborhood, close to train and transportation. Area restaurants around the corner were very affordable. Staff was pleasant and spoke english except for the 1 gentleman that I believe was training for the front desk.

"Run away as fast as you can!"

1
23/07/2015

The positive about this hotel is the service attitude of the staff, and the breakfast buffet. Besides that the hotel price is completely overrated. The area is not the best ones to stay, during the day you can see a people asking for money, and we were offered with marijuana when walking towards the train station. I did not feel very safe compared to other parts in Paris. The hotel seems to be recently renovated, the rooms are a little bit bigger than the ones you find in the more centric areas. Beside the not so nice area, the breaksfast and the bigger room, the hotel infrastructure is awful. The room I was given stank like sewer, I turned on the A/C but the smell never went away, the carpet right outside the bathroom door was completely soaked (hopefully it was just water), and when taking a shower I could not get hot water at all, one of my travel companions got a different room and there was not hot water either in his room. When I reported the bad smell and the soaked carpet to the recepcionist nothing was done, I could not get another room. Additionally compared to other BW hotels in the area (and I visited a lot during this trip), this one did not offered free soft drinks in the room nor coffee machine, and for the rate you can easily find a better hotel in the area or better located one.

Opera_Batignolles, Directeur général at BEST WESTERN Opera Batignolles, responded to this review
Dear Madam, Dear Sir, We are sorry that your stay did not reach your expectations. We did have a problem with hot water system during your stay, and really do apologize for that. We do deeply understand how this dysfunction disturbed your stay with us. Regarding the hotel location, I am sorry that you did not feel safe. I can guarantee that no one of our guest did have any security problem in the area. People asking for money are everywhere in paris, like in many main cities. This does not mean that the city is not safe. The batignolles area is a popular district, not a luxury one where you can meet every kind of people. Once again, I do apologize for the dysfonction during your stay and invite you to contact me directly. Best regards, Valentine WIngerter / General Manager