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Best Western Premier Hotel Trocadero la Tour, Paris

4.0/5  - basé sur 557 notations.
5 Bis Rue Massenet, 75116, Paris, France - See map

The Best Western Premier Trocadero La Tour is a charming hotel located just a stones throw from the Champs-Elysees and the Trocadero. In the heart of the prestigious 16th arrondissement, the Best Western Premier Trocadero La Tour welcomes you for a charming stay. Close to the rue de Passy with its elegant boutiques, the Eiffel Tower and the Champs de Mars, you are sure to be thrilled by our hotel which will meet all your expectations.

Best Western Premier

Hotel Trocadero la Tour

LABEL_ITINERAIRE

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Hotel advantages

  • Coffee shop / restaurant
    Coffee shop / restaurant
  • Air conditioning
    Air conditioning
  • Cocktail lounge
    Cocktail lounge
  • 24-hour front desk
    24-hour front desk
  • Safe deposit box
    Safe deposit box
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Guest reviews

In partnership with tripadvisor fr
Certificate of Excellence 2018
based on 557 guest reviews
NOTE ISSUED
Excellent
218
Very Good
214
Average
77
Poor
26
Terrible
22
REFER TO NOTICE
Business Business
127
Couples Couples
216
Family Family
127
Friends getaway Friends getaway
36
Solo travel Solo travel
36
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"wonderful hotel!"

5
01/09/2018

very nice hotel on a quiet parisian street, the hotel staff were very friendly and helpful with everything we needed! recommendations for restaurants, travel etc... told us about an amazing local french restaurant 2min walk away at the end of the street where we had a lovely meal, eiffel tower only 10min walk away. we would definitely stay here again and recommend to family and friends.

"Cozy Hotel in a Quiet Neighborhood"

4
31/08/2018

The room was well appointed, a classy bathroom. The staff is polite and friendly, the hotel is located close to the Eiffel Tower in a quiet neighborhood The main challenge is the small elevator that only fits 3-4 people and travels slowly. Breakfast seemed OK but we found it a bit expensive, we later realized it is in line with other hotels

"Good location, clean rooms, nice staff.Highly recommended."

4
30/08/2018

Stayed 2 nights .Quiet room on 6th floor. Clean . A little small ,but I found this was no problem. Walking distance to Metro and Eiffel Tower.There are a number of museums in nearby Trocadero.Was given a map which helped the navigation.

"Great Experience"

4
26/08/2018

Great Location near Eiffel Tower on a quite street. We got a room with a terrace providing a lovely view of the Eiffel. They provided us with an early check in and also all assistance required to move around in the city. Would thank all the friendly staff at the reception desk. Would like to mention the names of Vincent and Lola who were of great help.

"Charming Hotel in a Nice Location"

5
26/08/2018

This boutique hotel is located in a quiet but convenient location. Near two different metro line stations, shopping, groceries, bakeries, and restaurants. Short walking distance to Trocadero and Eiffel Tower. The room was decent size by European standards. The elevator is extremely small but a non-issue as there is not much traffic in the lobby and elevator. Thierry and his staff were very accommodating. Overall, a great value and experience.

"Lovely hotel in quiet neighborhood"

5
25/08/2018

Lovely, very clean hotel on a quiet street. Room had comfortable bed and quaint seating area (2 chairs and small table) near the balcony. Nice-sized bathroom for 2 people. Lobby was gorgeous with elegant decor and quiet bar area. Staff was friendly and accommodating. 10-minute walk to the Eiffel Tower. Cute shops right around the corner, along with a Monoprix for groceries. Very nice location if you want a quieter area. Would absolutely stay here again!

"Ms"

4
12/08/2018

Great facility, great location..near the OECD conference centre. Near shopping malls and metro station. Friendly staff and clean rooms. Comfortable beds and WiFi access though there's need to improve on strength of WiFi.

"Super friendly"

5
08/08/2018

Home away from home. The staff here are incredibly warm, friendly and really helpful. At this hotel you feel that it's not all about money. They go the extra mile without you even asking. The rooms are good too. The family rooms are huge.

"First Night in Paris"

3
02/08/2018

The location was very good but the room was very small. After putting the 2 extra cots for our kids there wasn't space to even move. The charging stations in the room were also not enough. However the hotel was clean, the bathroom really nicely stocked & very clean. The elevator was super tiny & we as a family of four had to take turns going up or down. The staff however was very friendly & helpful.

"Good location"

4
23/07/2018

We stayed two nights , due to attending to a special event. Nice quiet street and neighborhood . Walk to metro sation Passy and Trocadero . Area has cafe and shops with supermarket around the corner on Rue Passy. It seemed that The front desk women were more helpful and friendly than some of the men. Which seemed less helpful. The room was comfortable. The lift is very small .

"Charming cosy hotel in Passy area"

5
15/07/2018

We stayed at the Hôtel Trocadéro La Tour for four days in June, and were quite happy with our room. The staff was friendly and helpful, especially Vincent, who had great suggestions and tips for restaurants and using the transit system. There's a charming little bakery around the corner which we visited every morning to grab a quick breakfast. We would definitely stay there again.

"Perfect location!"

5
09/07/2018

This hotel was the perfect spot for our family of 9 to enjoy Paris. I highly recommend it for a pleasant stay in Paris. It's close to everything and the staff is very helpful. We needed rooms to accommodate 3 families - and it was all arranged for us! One room was for a family of 4; another one for family of 3; and a double for family of 2. We asked that they be ready for an early check-in, as our plane arrived at 10 AM. They went out of their way to have them all available. Can't beat that!

TROCADEROLATOUR, Directeur général at Best Western Premier Trocadero La Tour, responded to this review
Dear Kathanke, Thank you for writing such a great comment about our property and team just after your stay. We are always trying to have room ready upon arrival or not long after, even more for families. Early check-in is always a challenge, especially for leisure travelers who want to enjoy the most of their stay while in Paris. Team made it! Hope to welcome you again. Kind regards. Thierry Dechaux – Hotel Manager

"Nice area and very good breakfast"

4
03/07/2018

The room was small, but a big bathroom partly made up for it. Excellent beds, quiet neighbourhood. Really good breakfast. Located in a nice area of Paris within walking distance from the OECD headquarters.

"Very well situated hotel. Feels safe and off the beaten path, just a bit. Fun shopping nearby."

5
02/07/2018

Very well situated hotel. Feels safe on a residential street but close to anything you'd like to do (shopping, eating, transportation, etc). May fun clothing stores nearby. Charming people work there. I was greeted and treated very nicely. Rooms are very nicely put together.

"Great discovery in Paris"

5
25/06/2018

I had the pleasure to stay in the best Western Trocadero la Tour fantastic cosy Super location! The best of all the manager and its employees take such good care of the guest and the property! At the lobby you feel at home! Great linens air conditioning perfect! I loved it and will stay again without hesitation

TROCADEROLATOUR, Directeur général at Best Western Premier Trocadero La Tour, responded to this review
Dear Gabriela P, Thank you for staying at our property. We are happy to read that we made you feel like at home. We cannot wait to welcome you again, please come back soon. Have a great summer. Kindest regards from sunny Paris. Thierry Dechaux – Hotel Manager

"wonderful location"

4
13/06/2018

Great location, staff is very helpful. Bathrooms need to be updated. All in all a wonderful stay. Would stay there again. Grocery store is nearby, shops are very close. Metro is about a 10minute walk from hotel. Charming, but would not call it a 4 star hotel.

TROCADEROLATOUR, Directeur général at Best Western Premier Trocadero La Tour, responded to this review
Dear Mary B, Thank you for your comment. We are happy to read that our team did make your stay enjoyable. Have a great summer. Best regards. Thierry Dechaux – Hotel Manager

"Loved It!!!"

4
11/06/2018

We loved our stay at this hotel. It was a total of 4 adults in one room. Somehow they made it work for us. Each one had a comfortable place to sleep. It's in walking this to the Eiffel Tower and you have a couple of Metro Stations within 5-7 minutes. The personnel is very friendly. Our overall stay was awesome. I look forward to my next stay here.

"Great location, nice hotel."

5
11/06/2018

The room was clean and although not large, very functional for 3 nights. The concierge was knowledgeable in directing us to a self-serve laundry about 2 blocks away. I used the towel warmer for drying a jacket that didn't quite dry so that was handy. Location is great with Schwartz's Deli around the corner, an American style restaurant with huge burgers and sandwiches. We strolled over to the Trocadero gardens during the day and at night to see the Eiffel Tower sparkle, starting around 10 p.m. We felt safe walking around in this neighborhood. Metro is very close also.

TROCADEROLATOUR, Directeur général at Best Western Premier Trocadero La Tour, responded to this review
Dear Jeapires, Thank you for your contribution. We are happy to read that you have enjoyed your Paris trip at our property. As mentioned, hotel is located in the very heart of a residential area of the 16th arrondissement. Eiffel tower is very much walking distance with great views on the way to. Other touristic area are also easy access with metro stops close by. We shall more than happy to welcome you back, maybe next year. Kind regards. Thierry DECHAUX – Hotel Manager

"Great staff, great location!"

5
09/06/2018

I have stayed at this hotel on my last three trips to Paris. The staff are fantastic - so friendly and helpful - and they give great recommendations for local places to eat! The location is also excellent. You have both the RER and the metro within walking distance and if you do like to walk, you can get to all the major site. It is a quieter neighourhood so everything closes relatively early but I love the neighbourhood feel. The only thing they can improve upon is that some of the rooms need an update but it seems they are working on it. I will stay there the next time I go to Paris as well!

"Wonderful stay at Best Western Premier Trocadero La Tour"

5
03/06/2018

I have been to Paris many times and this was a stay that stood out. The room I got was very clean. I got a room that was quite. The staff - wonderful. They were not just professional, friendly but really went out of their way to help me with directions/ other information. They suggested a taxi With flat rate to the airport which I should have taken. The taxi we took from OECD was not flat rate at all. Next time it is good to listen to their advice. The hotel is highly recommended. I would stay there anytime.

"Nice and cozy hotel"

4
31/05/2018

We were nicely surprised with our stay at this property in Paris. The location is great only a few blocks from the Eiffel Tower and yet in a nice area with shopping and restaurants that you could really enjoy. The staff at this hotel is great. The rooms was clean. The breakfast are is nice. Breakfast could use updating and you will have to deal with the small and slow elevator but there is nothing the hotel can do about the latter. Maybe the breakfast can be enhanced. Say hello to Vincent if you meet him. He is a great guy and was very helpful. Enjoy your stay.

"Mr and Mrs Mejia"

1
28/05/2018

Terrible experience. The hotel staff was very professional and friendly The location was perfect to close to the Eiffel Tower just few blocks But the security of room is very weak Some body enter into our room and stole from our wallet Our experience when we request explanations was so weird. Our gratitude for the front desk staff specially to Vincent This guy is great

TROCADEROLATOUR, Directeur général at Best Western Premier Trocadero La Tour, responded to this review
Mr and mrs Mejia, Thank you for your comment. We regret this matter. As mentioned in our direct email, at time period you mentioned, we do not have any other entries than your room keys. We shall transmit your comment to Vincent. We remain. Best regards. Thierry Dechaux - Hotel Manager

"The real Paris"

4
25/05/2018

We spent three nights at the hotel. We had a nice room, quiet and clean, with all the necessary things. The receptionists were courteous and tended to our needs. Thank you! We didn't have breakfast there, we chose a little café nearby instead. ??

TROCADEROLATOUR, Directeur général at Best Western Premier Trocadero La Tour, responded to this review
Dear ZsK48, Thank you for taking the time to write a review following your stay at our property. We are happy to read that you have enjoyed staying with us. Cafés in Paris are some part of a Parisian experience and understand your choice. Hope to welcome you soon again. Do not forget to have a look on our website for great deals. Kind regards. Thierry Dechaux - Hotel Manager

"excellent location"

4
18/05/2018

Excellent location in one of the best Paris arrondissements - XVI - in a calm street, not far from different metro lines stations, close to Trocadero. Good breakfast with a choice to take full buffet or a simple "coffee-croissant" formula. Very reasonable price / quality ratio. No special drawbacks but one to be mentioned is a very low soundproofing in the rooms.

"Mr. "

5
11/05/2018

Wonderful place. Staff was amazing, especially the young lady who served breakfast every morning. Rooms were very clean. Hotel is in perfect location, we walked to Eiffel tower several times. Definitely recommend.

"Boutique-like hotel"

5
05/05/2018

Good location in the 16th arrodisement and great value for the price. The staff is most attentive as well and cleanliness is right. Some of the most comfortable beds around and quite good size room. On short walks around the hotel, just a few hundred yards, you get magnificent views of the Eiffel Tower and the Seine. If you like to walk you can get to the tower easily. Ben Franklin's residence in Paris and Balzac's house are also just a short few hundred yards from the hotel.

"Paris, Spring 2018"

5
23/04/2018

Fantastic experience! We stayed few nights as we celebrated our daughter's 21st birthday in Paris. We had so much support and help from the staff that we can't thanks them enough! The rooms are big, the beds are comfortable. Very pleasant staying! We are definitely coming back soon.

TROCADEROLATOUR, Directeur général at Best Western Premier Trocadero La Tour, responded to this review
Dear Alla450, Thank you for your review such a short after your stay. We are glad to read that your daughter 21st birthday trip to Paris was a real good experience. We can wait one year until next birthday…can you and can she? We remain. Kindest regards. Thierry Dechaux – Hotel Manager

"great little hotel - amazing location"

5
23/04/2018

If you're looking to be close to the Eiffel tower and not pay a fortune this is the hotel to choose. It was simple and very clean. We had a small room that faced the street. It had french windows you could open and if we looked to the right we could see the tower. Lots of great cafes very close. Would definitely recommend for a short visit in Paris.

TROCADEROLATOUR, Directeur général at Best Western Premier Trocadero La Tour, responded to this review
Dear Randee L, Thank you for taking the time to write a review after staying at our property. We are happy to read that you have enjoyed your trip to Paris. As mentioned, hotel is located close by Eiffel Tower and with easy access to main Paris touristic areas. Rue de Passy is just round the block, with lots of shops, cafés and restaurants. We shall be happy to welcome you again at our property. Do not forget to reserve on our website for great deals. Best regards. Thierry Dechaux – Hotel Manager

"Pleasant staff, lovely stay"

5
13/04/2018

Great location for work-related events. Lovely staff + accommodations (good sized room, comfortable bed, clean). It's located just off a main street so it's not too noisy at night (and my room was facing the street).

TROCADEROLATOUR, Directeur général at Best Western Premier Trocadero La Tour, responded to this review
Dear Jessica, Thank you for your great contribution about our property. We are happy to read that you have enjoyed staying with us. We shall be happy to welcome you again for your next Paris trip. Kind regards. thierry Dechaux - Hotel Manager

"Friendly and quiet hotel with charming service"

4
07/04/2018

Outstanding staff, friendly and helpful in every way. Exceptional, very many thanks indeed for making it easy to look after my friend after her operation. Your kindness and helpfulness is very much appreciated. Thank you to you all. Rooms: some very small even if bathroom generous (44) TV unwatchable from bed and nowhere else to sit to watch it had I wanted to as bed fills room. Very cramped. However, comfortable bed, clean room and bathroom, good towels, and wonderfully quiet. Perfect for one but would be hopeless for a couple. Other rooms (43) very comfortable and generous for Paris. Good breakfast and charming breakfast room and bar. Again, friendly and helpful staff. A great location, Super staff. overall a good hotel.

TROCADEROLATOUR, Directeur général at Best Western Premier Trocadero La Tour, responded to this review
Dear madame, Monsieur, Thank you for your contribution. You did stay in our first room category and we understand that size is quite small. Next door room is in superior category and has a decent size for Paris. We are happy to read that our team did meet your expectations. We shall be happy to welcome you soon again. Best regards. Thierry Dechaux - Hotel Manager

"Fidelity"

3
30/03/2018

Have been a customer for five years. Good sevice, quite satisfied. Prior to my last stay, dates should have been changed (arrival and departure one day ahead, our secretary changed only arrival date). Didn't check, my fault. No flexibility at the date of departure - paid extra night not spend in full (250 Euro). Well, was my last stay there, fidelity goes one way.

TROCADEROLATOUR, Directeur général at Best Western Premier Trocadero La Tour, responded to this review
Dear Monsieur, Thank you for your message. As explained in our previous private correspondance, you had the opportunity to amend the dates at time of check-in when you did register. Our front desk team did charge you for early departure and explained that hotel was sold out. Even so, they did try to resell your room in order to compensate if resold. They did not had the opportunity evenat a lower rate. We regret your decision, as we also proposed you some special conditions for your next meeting in Paris. We wish you all the best. Thierry Dechaux - Hotel Manager

"Friendly staff, excellent location"

4
23/03/2018

We have stayed in this hotel several times, and each time we had a pleasant stay. The staff is very friendly! When we left at 6AM on January 2nd the night-receptionist went out of his way to get our daughter some viennoiseries for breakfast. The rooms are nice, even though Parisian in size, but well appointed. The location is excellent with many nice places for dinner around the corner like the lovely Bistro des Vignes in de Rue de l'Annunciation. We will definitely choose this hotel again when we are in Paris.

TROCADEROLATOUR, Directeur général at Best Western Premier Trocadero La Tour, responded to this review
Dear AKLemstra, Thank you for taking to write a comment on your recent stay. It is always a pleasure to have you with us. See you soon. Kindest regards. Thierry Dechaux - Hotel Manager

"Charming, small hotel near Eiffel Tower"

5
22/03/2018

We have stayed at this hotel many times, and we always go back. It is small and has an intimate, family feeling to it. They are responsive to your needs and always remember your face, very unlike large, impersonal hotels.

TROCADEROLATOUR, Directeur général at Best Western Premier Trocadero La Tour, responded to this review
Dear Josie S, Thank you for taking the time to write a contribution after staying with us so many times. Awaiting to welcoming you again. Kind regards. thierry Dechaux - Hotel Manager

"For business and pleasure"

5
05/03/2018

I have had countless stays in this hotel. Hotel is a small, cozy place in a beautiful classic Parisian building in the heart of the XVI arrondissement. The rooms are decorated nicely respecting the history, but everything works well. The larger rooms serve well for a family of four. Breakfast is good. The staff is very kind and helpful. For OECD meetings it is a perfect location given the walking distance to the meeting premises. Metro line 9 is close by to connect to other parts of the city. The quiet surroundings are the best of Paris. For dining, there are numerous places to go nearby, or you may choose to walk to Trocadero. I intend to use this hotel for all of my visits to Paris.

TROCADEROLATOUR, Directeur général at Best Western Premier Trocadero La Tour, responded to this review
Dear Sami Koskinen, Thank you for your kind contribution after so many stays at our property. Glad that your family had the opportunity to discover your “Home away from Home” in Paris. See you soon. Kind regards. Thierry Dechaux Hotel Manager

"Beautiful, clean, quiet and perfectly located hotel with an elegant classic décor"

5
03/03/2018

I stayed at this hotel for a week and it was perfect for visiting Paris while feeling like a chic resident of the 16eme arrondissement. This Best Western Premier is near Trocadero, several metro stations namely Passy and La Muette. It's literally a one minute walk from rue Passy where you'll find all the stores you could want for a good shopping spree and the hotel is also a short walk from the Passy market, several good restaurants and bakeries. I highly recommend Le Bistro des Vignes for dinner, the food is delicious, made with fresh, seasonal ingredients and there are always several new items on the chalkboard menu to try. I just loved this restaurant, the servers were so nice and the chef amazed us every time with fresh, quality ingredients prepared with love. I'll definitely go back. Oh and if you try Bistro des Vignes, don't skip dessert, you'll be glad! Back to the hotel review. The Trocadero La Tour is a small hotel and a quiet one, which is great for visiting Paris all day and coming back to your room for a hot shower and a good night's sleep. My room was clean, spacious, luminous and had a little balcony and a view on the pretty rue Massenet, so I was very pleased with it. Bedding was super comfortable, extra pillows available, high quality white sheets and the room was clean upon arrival and kept clean and stocked with enough towels, tissues, soap, shampoo, etc. throughout my stay. I asked for a bathrobe the first night because it wasn't supplied, and five minutes later, I got the fluffiest, coziest hotel bathrobe so do ask for one if you like to relax in your bathrobe like I do after you shower. What else... I didn't take the breakfast option because I like going out and trying little cafés for breakfast, but I ended up going a bakery that's a 2 minutes walk from the hotel, called Aux Pains de Manon on rue de l'Annonciation because it has great Illy coffee, Dammann Tea and the best croissants, pains aux chocolat and chaussons aux pommes I've had in a long time. It's convenient to get breakfast there since it's so close to the hotel, inexpensive (about 8 euros for an orange juice, coffee or tea and a pastry) but the hotel also has a beautiful breakfast area so if you like having breakfast before going out, I also recommend it. I was very pleased with this hotel because it felt like home and I loved the perfect location. The staff is very nice and friendly, yet non-intrusive and discreet. They share tips so make sure to tip whenever you get some kind of service. The hotel manager was such a gentleman and made my last day at the hotel the best day by allowing me to checkout a bit later than checkout time, which allowed me to spend all morning visiting Paris and have a fabulous lunch before heading to the airport, and for that I thank him sincerely and am forever grateful for what that extra hour and a half allowed me to experience in Paris. It ended my wonderful stay in a high note and I left very happy to the airport. I highly recommend this hotel to anyone looking to visit Paris in a clean, quiet, elegant, perfectly located hotel. To me it has the look and quality of a 4 star hotel with the service of a five star. Thank you to the wonderful staff of Hotel Best Western Trocadero Premier, I look forward to my next stay in beautiful Paris!

TROCADEROLATOUR, Directeur général at Best Western Premier Trocadero La Tour, responded to this review
Dear Madame, What a contribution about our property…! If the size of your comment is about the size of your satisfaction, what else to write. THANK YOU. See you soon in Paris Kind regards. Thierry Dechaux Hotel Manager

"Saved our trip"

3
20/02/2018

After a disaster Airb&b encounter we ended up leaving our rental and coming here to the Best Western very late at night. The staff was very accommodating and friendly. The room was pretty small, but that's typical in this area. It was however clean and we were happy to stay here. It's very close to the Eiffel Tower (10-15 min walk) and there are plenty of restaurants in the area. It's priced reasonable for its location.

TROCADEROLATOUR, Directeur général at Best Western Premier Trocadero La Tour, responded to this review
Dear Nicklas Van Straaten, Thank you for your contribution quite a while after your vacation in Paris. Sad to read that AirBnB ruined your trip and happy that our property managed to be your hero… For your next trip, have a closer look at our website, not a third party one, and reserve a larger room than the last minute one you had to book at a higher cost. Awaiting to welcoming you again. Best regards. Thierry DECHAUX Hotel Manager

"Lovely hotel in a good location"

4
06/02/2018

Hotel was perfect for a weekend break in Paris, close to Eiffel Tower, metro station, shops and restaurants. The hotel is in a lovely period building. Lovely room, great breakfast, helpful and friendly staff. Ideal for business or leisure travel.

TROCADEROLATOUR, Directeur général at Best Western Premier Trocadero La Tour, responded to this review
Dear Trudi S, Thank you for sharing your experience at our property on Tripadvisor. We are glad to read that your week-end break went well. Hotel is located in the heart of a residential area in a Haussmanian style building (1907). Shops at the end of the street, restaurant jus round the corner, metro stops at 5 minutes by walk, museum within easy access, you are in Paris. Hope to welcome you again. Bets regards. Thierry Dechaux – Hotel Manager

"Very good BUT...."

4
17/01/2018

This is a very good hotel location in a top place (16th District) where Eiffel tower is about 15 mins walk and Champs Elysees is about 20/25. Many places to eat and do groceries near by. Staff is VERY polite, helpful and professional. BUT.... The hotel needs MAJOR renovation especially for their bathrooms and general room up-gradation. Elevator is VERY small. With my 2 luggage I could not get in. REALLY! My son waited on our floor and sent luggage on its own up for him to collect and I took stairs. Bathroom is always cold and shower need upgrading. All else Bathroom was beautiful in French style. Room was spacious and good. BUT... Housekeeping is NOT what a four stars should be. Last day our room was hardly cleaned. HOWEVER, I hope they upgrade BECAUSE if I visit Paris again I WILL seriously consider staying here again.

TROCADEROLATOUR, Directeur général at Best Western Premier Trocadero La Tour, responded to this review
Dear Guest, Thank you for taking the time to write a review about our property. Please accept our apologies for last night stay light cleaning from our staff. A reminder has been transmit to all the team about it. Regarding room and elevator, even if we improve them, we cannot do much better in term of size. Bathroom heating system has been improved since your visit and we keep renewing item inside it. We shall be happy to welcome you back again. We remain. Kind regards from snowy Paris. Thierry Dechaux Hotel Manager

"Great place to call home for over a weeks stay!"

4
01/01/2018

This served as our base hotel while venturing in through and around Paris and surrounding towns. Staff members were always around and friendly. The location is within walking distance of shopping, grocery, and both the Metro and RER stations. Only complaint was one of our rooms were on the second floor and although the facility is non smoking, we could smell smoke in the hall upon entering our room. Would we stay here again? Yes.

TROCADEROLATOUR, Directeur général at Best Western Premier Trocadero La Tour, responded to this review
Dear Family, Thank you for taking the time to write a review about your stay at our property. We are happy to read that your Paris and surrounds tours were enjoyable during Christmas period. Touring in France from Paris is pretty simple as there are 5 train stations inside Paris covering most of the country. Our fast train network allows you a day trip in great French cities, or more… Please accept our apologies for the smoke smell from another room, guest has been charged for it. We shall be happy to welcome you back at our property, it was a pleasure having you part of our guests. Wishing you all the best for this New Year. Kind regards. Thierry Dechaux – Hotel Manager

"Lovely, classic, quiet"

4
27/11/2017

I always have a nice stay. Walking distance to OECD, Eiffel Tower, Bois de Boulogne, and Passy shopping. Classy, good service, nice breakfast (goes beyond a croissant). Not recommended for people mobility impaired. Nice for business traveller or couple travelling to Paris and wishing to be just a little outside the main hubbub and wanting to see lots of green space due to the proximity of many parks. Expensive area but lovely to walk around and shop in.

TROCADEROLATOUR, Directeur général at Best Western Premier Trocadero La Tour, responded to this review
Dear BrentJ, Thank you for your contribution and fidelity to our property. As mentioned, hotel is located near OECD main office in Paris and Bois de Boulogen and Eiffel Tower are at walking distance. Passy is one of most expensive residential area of Paris with lots of shops. Unfortunately, our property does not have wheelchair access room due to limited elevator size. Nevertheless, we do welcome guests with other form of handicap. We shall be happy to welcome you back for your next meeting in Paris. We wish a happy festive season. Best regards. Thierry Dechaux – Hotel Manager

"Very Satisfied, Would Stay Here Again"

5
11/11/2017

We had 2 rooms. Both were lovely, clean, and comfortable. The breakfasts were delicious, and the service was wonderful. The breakfast room was charming and a real treat to be in. We actually thought the whole hotel was charming. I really didn't want to stay in one of the ones with a modern interior, and I'm so glad we found this one. Everyone spoke English well and they were all very helpful. There are restaurants and stores close by including a Starbucks in the little mall around the corner. It didn't open till 9 and we were usually out by then. It's not located right in the heart of things, a little off to the side, but the area is so beautiful and a bit more of a neighborhood which we all really enjoyed. I'd love to stay here again.

TROCADEROLATOUR, Directeur général at Best Western Premier Trocadero La Tour, responded to this review
Thank you for your kind comment. We are happy to read that you have enjoyed staying at our property during your vacation. Our breakfast room, recently redecorated, is the perfect place to start your day, with an American coffee or a selection of tea, black or green, with a croissant or what you would like from the buffet. We are waiting for your next trip to Paris and let you discover much more of the city. Happy festive season. Kind regards. Thierry Dechaux – Hotel Manager

"Great visit again"

4
08/11/2017

The hotel is a nice boutique hotel on a quiet street in a nice part of town. Breakfast was good although the bacon and eggs were cold. The better level rooms are really nice with comfortable beds. As a slight drawback, the room was rather cold and there was no proper heating.

TROCADEROLATOUR, Directeur général at Best Western Premier Trocadero La Tour, responded to this review
Dear Harry833, Thank you for your usual autumn stay at our property. We are always happy to welcome you back. Accept our apologies for the eventual heating trouble. It usually works fine, do not hesitate to let us know during your stay in order to fix it. See you next year. Happy festive season. Kind regards. Thierry Dechaux – Hotel Manager

"Wonderful Paris visit"

5
06/11/2017

We are very please with service. Everyone friendly and helpul. We felt safe around that neighborhood. We used public transportation to get around. We walk to Eiffel Tower. We highly recommend this hotel. Thanks to everyone.

TROCADEROLATOUR, Directeur général at Best Western Premier Trocadero La Tour, responded to this review
Dear Daniel A, Thank you for taking the time to write a comment about our property. We are happy to read that you have enjoyed your Paris trip and you felt safe in our quiet residential area. Notre-Dame, the Louvre museum, Eiffel Tower and Champs-Elysees were part of your trip and easy to reach from our hotel. We shall be happy to welcome you back and let you discover other attractions as Chateau de Versailles, Orsay Museum, Montmatre area and much more. We wish you a happy festive season. Kind regards. Thierry Dechaux – Hotel Manager

"Fantastic hotel close to the Eiffel Tower"

5
02/11/2017

If only I could add another star! This was my home for 9 nights. Not only is the location amazing, so are the people that work there! Everyone is so friendly and they offered ideas as to where to eat and must see places in Paris! Thank you Alexa, Fadhal and Vincent! I felt safe and it was on a quiet street a block away from the busy streets of Paris! I will come back and stay here the next time I am in town! Thank you!

TROCADEROLATOUR, Directeur général at Best Western Premier Trocadero La Tour, responded to this review
Dear Lyndsey O, Thank you for such a great review about our property and team. We shall pass your comment to all the team and especially the mentioned ones. Awaiting to welcoming you back soon again. Happy festive season. Kind regards. Thierry Dechaux – Hotel Manager

"Amazing!"

5
01/11/2017

We cannot say enough fabulous things about our hotel! We would highly recommend it to ANYONE going to Paris! The location is amazing! Very close to shops, markets, cafes and a short walk to the Eiffel Tower. And, it is locate on a quite side street. The rooms are small but comfortable and the hotel is adorable. The staff is beyond expectation! Particularly the evening staff! They helped us with everything!! It was like having our own tour guides!!

TROCADEROLATOUR, Directeur général at Best Western Premier Trocadero La Tour, responded to this review
Madame, Monsieur, Thank you for your great comments about our property. What a feeling for me to make this reply. We shall pass your words to our day and particularly night team. We cannot wait to welcome you back soon. Kindest regards. Thierry Dechaux – Hotel Manager

"Good hotel in a grand location"

3
24/10/2017

The hotel was conveniently located at walking distance from the Eiffel Tower which is not only one of the main attractions but also is a great place for tourists to hang out, eat and also get into the sightseeing tours. The rooms are very cramped and I felt was not value for money. The bathrooms were huge though almost as big as the room. Housekeeping was not upto the mark and have limited hours of service and most of the time the reception staff had to stand in for them for any refills. We arrived a bit early and there was great reluctance to allot a room though they had empty rooms and had us wait for about three hours which we felt was uncalled for. Some of the staff could do with being a bit more hospitable.

"Great hotel and great location."

5
18/10/2017

The only issue we had was the fact that two single beds had been put together and kept coming apart! This meant a bit of a disturbed sleep. Otherwise we will be back and would fully recommend the hotel.

"Expensive for what you get"

2
12/10/2017

I found the price/quality balance of this hotel not so good. The rooms are small and noisy. One clearly hears people in the hallway and TV sounds from the other room. The water of the shower flowed in the wrong direction creating a wet mess in the bathroom. The water pressure in the shower was too low to comfortably shower. The rooms are very classic (I prefer modern). Breakfast is expensive (19 euro) and very simple. All in all not a recommended hotel for me.

"review"

3
03/10/2017

I noticed a lot of dust on the stairs as if they are not cleaned daily. The check out took 30 miniutes and they room prices were different (higher) than agreed in advance.It took a lot of time to get the bill right as agreed in advance.

"Best Western - Best Service"

5
26/09/2017

I travel for work. I have stayed at other hotels in Paris but keep going back to this one because of how friendly the staff are. The service is excellent. The staff are always willing to go out of their way for you. To me, this place is like a home away from home.

"Lovely hotel, very helpful staff "

5
19/09/2017

My wife, son and I spent the weekend here. Hotel has lots of charm and character. It is on a quiet street in a residential part of Paris but still close to metro and main sights are easily reached by metro or bus or even on foot if you have time and the weather is nice. The room was small but clean and had everything we needed. The staff were very helpful and attentive. My only slightly negative comment would be that the breakfast is very expensive for what you get (although the breakfast room is lovely)! You'd be better off getting breakfast in one if the many nearby boulangeries or cafes.

"Little Gem"

5
16/09/2017

This is a little gem. Placed in the heart of Paris. Walking distance from all the attractions. But above all staffed by people you will not find anywhere in Paris. Amazing service attitude with a smile and they are very knowledgeable. A++ for people.

"Nice little place within reach of Eiffel "

4
26/08/2017

Lovely weekend trip to Paris with two other couples. Within walking distance to the beautiful Eiffel Tower, famous shops, supermarkets, restaurants, cafes etc Clean rooms, not the biggest but with so much to do in Paris you only need a room to sleep in! :) Hairdryer in room very poor. Like breath lol Kettle tea coffee and mini bar provided Double bed was comfy Big wardrobe Lift is sooooo tiny. Literally two people is too many and it broke down once too so being on the 7th floor as we were it was a little annoying but was fixed by the time we got back. Staff were very welcoming and couldn't help enough. Especially night staff Nicholas. Has a very small bar in lobby. Not much choice but it's ok if you want a night cap. Overall great price hotel we was happy during our stay just wish we could of stayed longer! Many thanks

"Affordable quality in Paris"

5
13/08/2017

I visited Paris many times and stayed at many different hotels but this was the best stay in Paris by far. The location, roominess, comfort, cleanness, they were all very good. The staff was friendly and always smiling. Strongly recommended.

"Exeptional hotel with an amazing General Manager and Staff!"

5
27/07/2017

My wife and I along with our two children stayed in room 55 at this wonderful property last week in Paris were so impressed. The room was excellent and large enough to accommodate four people. The room was clean, comfortable and had a great bathroom. What really impressed me was how connected and helpful the General Manager Mr. Thierry Dechaux was to each guest at the hotel. He and his staff really made this a very enjoyable trip to Paris for our family. Above all, the hotel is so conveniently located to most major tourist attractions in Paris. Would love to return to this great hotel one day! Thank you Thierry and team!

"Tour de France, Tour Eiffel, Louvre, Walking around, Borrowing Velib Bikes"

5
26/07/2017

What a great cozy friendly clean, affordable quiet, centrally located hotel. I like brands, and that it was a familiar brand helped also. As a citizen of US, I am familiar with Best Western and I trust their brand. They did not disappoint. The photos you see of their lobby and entry are perfect. The hotel is charming and colorful. I did not mind that it is not on a cafe lined street. That added to its mystery and retreat-ness for me. I could disappear in to the hotel and room and feel as though I was a parisienne. The staff were impeccable. They waited on any need I conjured. Including my need for a cab at 3 in the morning to satisfy my very early flight departure from CDG (bad planning on my part, we must have been the first plane to take off that day :-) ) We were a very lovely walk down to the Tour Eiffel, and during our stay we used Velib bike share. If you do this, also download this amazing App called Bike Citizens. It takes the guesswork out of staying on all the approved and marked bike lanes in Paris. It saved us SO much stress. We used to ride Velib without it and it was a chore. not anymore. We didn't use the morning breakfast but we smelled it each day and it smelled delicious. We were in town to spectate the final stage of the Tour de France. We were 1.2 miles from Arc and .8 from the Seine. the location is tops. Any closer and I would have felt like I could not have any peace and quiet. Our room has a roll away and my son never knew it. The bed as very comfy mattress as comfy as the permanent beds, so they are using high quality furnishings. The rooms are decorated in an era and are consistent interiors. The plumbing is in real good shape, lots of heat and pressure on the water. All the lights worked first time, the full size window opened and we had fresh outdoor air and our own balcony. We stayed in room 22. It was awesome. I can't wait to return. I would totally request this room again. I miss Paris right now as I am writing this and recalling our stay. If you of, have a great trip. Cheers

"Nice place and staff, great location"

4
19/07/2017

The place is well appointed without being gauche, the staff was very pleasant and helpful - including helping me with my elementary French, and the location was close to 2 metro stations and the Eiffel Tower but still set back in the quieter 16th arrondissement. Only small minuses are that rooms are 'cozy' which was good for a solo traveler like me but may be less convenient for some, and location is a chore to reach via road or train from de Gaulle Airport (I can't speak for Orly).

"A tranquil haven in the midst of frenetic Paris!"

5
19/07/2017

We weren't sure what to expect when we booked into the Best Western Trocadero de la Tour but be assured, we were not disappointed! It has charm, an old worldly character to it and an extremely efficient air conditioning system. The staff were unbelievably friendly, helpful and (for those of us who lack the language skills) extremely eloquent. The rooms were spacious, clean and well laid out. All the facilities were available and the bed was extremely comfortable. We loved the panelled bar (and we loved the bar too!). It was lovely at the end of a busy (and hot day) to walk into the air conditioned bar and enjoy 20 minutes of calm with an ice cold Perrier. Fabulous!

"Very, Very Small Boutique Hotel in Nice Area with Attentive Staff"

2
05/07/2017

If you book in this hotel be aware of the very small Classic Room. It is not large enough for two people to share. it was the most uncomfortable room I have ever stayed in, Room 44, and definitely made for disappointing accommodations for our Paris vacation. The hotel is quaint but small, the elevator only holds room for one piece of luggage and one person at a time. We requested to change our room but were unable to. The pictures of the Hotel on the Official Website make it all appear much larger than it is. The staff was kind, but unable to accommodate us with an upgrade.

"Two weeks as a Parisian resident"

5
04/07/2017

Near the Eiffel Tower the hotel provided a safe environment. Numerous stores and restaurants are found in this residential area. Transportation via taxi/Uber, bus or metro is readily obtained. The hotel staff gave good clear advice. The rooms were quiet, clean, relatively spacious, and had good Wi-Fi. Grab bars for getting in and out of the shower/tub would have been helpful.

"Lovely Boutique Hotel in the heart of Paris"

4
27/06/2017

This hotel is an oasis for travelers in a great location near the Eiffel Tower, various restaurants, and public transportation. We stayed there for one night before our riverboat cruise. Although the room wasn't very large, it was adequate for our needs. I found it to be quiet and clean. The staff were friendly and helpful to give directions and called a taxi for us when requested.

"Wonderful place to stay, rest, and call our "home" in Paris"

5
22/06/2017

The staff and management at Trocadero La Tour made our stay in Paris wonderful. The room and bathroom were wonderful and clean, loved the spiral staircase. It is located minutes from Metro and RER stops. Many thanks to the staff.

"Nice, cosy and convenient"

4
30/05/2017

Stayed in Room 62 for 6 nights while attending a conference at OECD. Therry, the front desk manager is friendly and helpful. Location is near to Eiffel Tower and enjoyed my daily morning walk there before breakfast. Two metro stations (Passy & La Muette) nearby, within 10 mins walk. Although room is small, it has a small balcony. The bathroom is spacious and clean with powerful hot shower, but the toilet seat is slightly tilted which can be quiet awkward if you're not used to it.

TROCADEROLATOUR, Directeur général at Best Western Premier Trocadero La Tour, responded to this review
Dear Monsieur, Thank you for taking the time to write a review about our property. We are happy to read that you have enjoyed staying with us while on a business trip. As mentioned, hotel is close by OECD Paris office and only a short walk is necessary to join it. We shall be happy to welcome you again for the next conference. We remain. Kind regards. Thierry Dechaux Hotel Manager

"We love this hotel"

5
28/05/2017

We've stayed here twice. It's such a sweet, charming hotel with a parisian feel. The staff are very helpful and they gave us lots of ideas for things to do. It's conveniently located. We love Paris and we'll always stay here in future. I'd recommend booking a room with a balcony. We enjoyed a lovely picnic with our balcony open.

TROCADEROLATOUR, Directeur général at Best Western Premier Trocadero La Tour, responded to this review
Dear Madame, Thank you for your great comment about our property. It has been also a pleasure to welcome you back and propose you some alternatives ideas about discovering Paris out of common sites. Glad to read that balcony view picnic was pleasant for the two of you. We shall be happy to welcome you again. We remain. Kind regards. Thierry Dechaux Hotel Manager

"I can get no connection !!!"

2
07/05/2017

I have stayed in this hotel several times. The last one proved to be extremely disappointing on something important to me as a business traveler : wifi. In the two rooms I had over a week, the connection was somewhere between very poor (below 1 Mbps) and not working. I raised the issue several time with the hotel management without any effect on the issue. On top of that, the connection method is neither resilient (you have to login all the time) nor secure (and thus permitting easy hacking). Such a poor performance is not acceptable in a 4 stars hotel, and even more so for a hotel addressed to business customers. It is also the sign of a business not keeping up with the needs of its customers.

TROCADEROLATOUR, Directeur général at Best Western Premier Trocadero La Tour, responded to this review
Dear Monsieur Demierre, Thank you for your contribution. As discussed during your stay, you did mentioned that Wi-Fi was not fast enough for you. Following your remark, we did start again the entire system from fiber internet to hotspots. You did admit that he went better but still not strength enough for you. We have also tried on our side and we could access to Internet website, download and upload email on a regular basis. Therefore, writing that nothing was done for you during your stay is not correct. Regarding resilient connection, it is done in this manner in order not to saturate the network. As mentioned together, nowadays with 41 rooms, we can easily get more that 100 devices connected at the same time. About security, we have to let our network open, unsecure in a way, in order to let you in. We do believe that Wi-Fi is important, as part of our interest to offer good service to our residents, a year ago, we have renewed all our hotspots and the hardwire connection between them. And last, we recently got engaged with a fiber connection and offer more speed to our guest. We regret your comments not totally reflecting reality. We remain. Cordialement. Thierry Dechaux – Directeur

"Amazing french style Hotel "

5
29/04/2017

Wonderful breakfast, amazing french Style room and awesome Service. The Night auditor Vincent was very helpful. Only 800 meters by foot to Eifeltower and Trocadero. Keep in mind that this hotel does not offer any parking. Parking space in Paris is not really available.

TROCADEROLATOUR, Directeur général at Best Western Premier Trocadero La Tour, responded to this review
Madame, Monsieur, Thank you for all your great comments. We have transmitted your compliments to Vincent. As mentioned, hotel is located close by Eiffel Tower and Trocadero square. Regarding car park, we must admit that this is not simple. We are happy to recommend some near public car park after guests have drop their luggage at our property. Awaiting to welcoming you again. We remain. Best regards. Thierry Dechaux – Hotel Manager

"Amazing hotel -- they found and returned my wedding ring!"

5
24/04/2017

I had a fantastic stay at this hotel - the staff were incredibly friendly and generous from start to finish and I was so relieved when I called several days after my departure to say I had lost my wedding ring and they said they had found it! I hate to say it, but that wouldn't happen everywhere.....I will definitely be back!

TROCADEROLATOUR, Directeur général at Best Western Premier Trocadero La Tour, responded to this review
Dear Madame, Thank you for your message. We are also happy to have found your forgotten ring. Awaiting to welcome you soon again. Best regards. Thierry Dechaux – Hotel Manager

"Nice little hotel"

4
08/03/2017

We spent three days in Paris before returning home. Hotel is within reasonable walking distance from Eiffel tower and several baton stops. Area is nice, some shopping and restaurants next door. Pretty small room, as they tend to be in Paris. Elevator is super small, had to make several trips with luggage.

TROCADEROLATOUR, Directeur général at Best Western Premier Trocadero La Tour, responded to this review
Dear Hanna E, Thank you for your contribution. Glad to read that you have enjoyed staying at our property. As mentioned, hotel is not very large, with 41 rooms in total, it might seems little compare to large property. Located in a high end residential area of Paris, hotel is just off rue de Passy, most reputed street for shopping. We shall be happy to welcome you again for future European trip. We remain. Best regards Thierry Dechaux – Hotel Manager

"Fabulous hotel and staff"

5
15/02/2017

The hotel is perfectly located 5-10 minute walk from the Eiffel Tower and the Jardin du Trocadero (where you get the best view of the Tower). The hotel was beautiful and the staff were very friendly and welcoming. We arrived early on the first day and left late on the last day and the hotel looked after our luggage for us. Highly recommend this hotel.

TROCADEROLATOUR, Directeur général at Best Western Premier Trocadero La Tour, responded to this review
Dear Madame, Dear Monsieur, Thank you for taking the time to write a review such a short time after getting back home. We are happy to read that we helped you to make your Valentine trip to Paris memorable. Team is always keen on assisting guests before, during and after stays. For early check-in or late check-out, our luggage room does help our residents to enjoy the most of the city. And getting a cab or a private transfer is simple for us. We shall be happy to welcome you soon again, next Valentine day? Kind regards. Thierry Dechaux – Hotel Manager

"Wonderful"

5
24/01/2017

Stayed here with my sister for four nights and we Really enjoyed it was a really nice trip and the room was clean and had lovely decor and friendly staff Will definitely come back for another visit!!!!

TROCADEROLATOUR, Directeur général at BEST WESTERN PREMIER Trocadero La Tour, responded to this review
Dear Madame, Thank you for your great review about our property. We are happy to read that you and your sister have enjoyed staying with us. Our dedicated team is always keen on helping guest during their stay and even before or after. Your comment is the best reward for them. We are ready to welcome you soon again. Kind regards. Thierry Dechaux – Hotel Manager

"Good hotel"

4
12/01/2017

A good hotel. It's situated close to the attractions of city. The staff was friendly and useful. Our room was small but well equipped. Comfortable bed. It's value for money in overall. We don't hesitate to stay here again.

TROCADEROLATOUR, Directeur général at BEST WESTERN PREMIER Trocadero La Tour, responded to this review
Madame, Monsieur, Thank you for taking the time to write a review such a time after your stay at our property. We are happy to read that you enjoyed the room and that our team did meet your expectations. For your next visit, do try our larger rooms from Superior category up to Family category. Keep in mind we apply a supplement of 30€ per night for Superior rooms, worth it. We shall be happy to welcome you back for your next romantic trip. All the best for 2017 We remain. Kind regards. Thierry Dechaux – Hotel Manager

"Great little hotel"

4
01/01/2017

This hotel is in a great location. The room we had was small but had a balcony with a lovely view of the Eiffel Tower. The bathroom only had a shower and again small. Within walking distance of all the sights you would like to visit. The staff are helpful and friendly.

TROCADEROLATOUR, Directeur général at BEST WESTERN PREMIER Trocadero La Tour, responded to this review
Dear Madame, Dear Monsieur, Thank you for taking the time to write a review about our property such a short time after visiting with us. We are happy to read that you did enjoyed your stay. As mentioned upon check-in, you did prefer having a room with a terrace and a view than getting a free upgrade in a larger room with a bathroom with a bathtub, as we did give you the alternative. We understand your choice, it is always a chance of enjoying the roof tops of Paris with the top of the Eiffel Tower when on a romantic trip. We shall be happy to welcome you back soon. Do not forget to reserve the larger room with the view next time. Happy New Year. Kind regards. Thierry Dechaux – Hotel Manager

"Unpleasant and unhelpful staff"

1
14/11/2016

While the hotel itself is perfectly nice, and well situated, I was absolutely shocked by the poor level of service. WHen an 80-year old family friend called to leave a message, the staff refused to take a message saying that it was hotel policy to not accept messages. Really? This is acceptable in a highway motel. Not for a 4 star hotel, charting 250 euros a night. Simple decency would have dictated taking this message.

TROCADEROLATOUR, Directeur général at BEST WESTERN PREMIER Trocadero La Tour, responded to this review
Dear MarianneFay, Thank you for your contribution. We are glad to read that you have enjoyed your stay at our property. We also regret to note that someone would have refused to take a message for a hotel guest. We can confirm that we do take telephone message for hotel guest and we do have some paper sheet to be completed to do so. Are you certain that your family friend did call our property? We remain at your disposal for any further assistance. Best regards. Thierry Dechaux - Hotel Manager

"Pretty nice"

4
09/11/2016

The hotel was situated in a nice old building on a quiet street with little traffic. The atmosphere was cozy and the service was friendly.The room was small, but the bed was comfortable. The bathroom had a bathtub, which is always an added bonus. The breakfast buffet did not have the widest selection but everything necessary.

TROCADEROLATOUR, Directeur général at BEST WESTERN PREMIER Trocadero La Tour, responded to this review
Dear Monsieur, Thank you for taking the time to write a review about our property. We are happy to read that, as a frequent traveler, we fulfill your expectations during your stay with a comfortable bed, a bathroom with bathtub, a buffet breakfast with appropriate selection and most of all a friendly service in a cozy ambiance. We shall be happy to welcome you again and may be try a larger room category like Superior or even Executive, if budget permits it. We remain at your disposal for any further assistance. Best regards. Thierry Dechaux – Hotel Manager

"Good if irritating "

3
06/11/2016

This is a nice midrange hotel with comfortable if sometimes loud rooms and near to metro, restaurants, & c. The Eiffel Tower is a short after dinner walk away. The breakfast is... inconsistent. During the week it was up and running at the promised time, with the usual continental stuff plus eggs, bacon and sausage. On the weekend, its timing was random and the staff were mysteriously absent, except when chatting or arguing with each other and ignoring guests. Surprisingly (it is Paris, after all), the coffee is terrible. Would not buy breakfast again here for sure.

TROCADEROLATOUR, Directeur général at BEST WESTERN PREMIER Trocadero La Tour, responded to this review
Dear Madame, Thank you for taking the time to write a comments about our property. Please accept our apologies for the inconsistency of breakfast time and service. We have use your comments to remind our breakfast team about the importance of regularity and attitude in service and avoid this matter to happen again. We sincerely hope to have the pleasure to welcome you again and be better host. We remain. Best regards. Thierry Dechaux – Hotel Manager

"European Boutique Hotel - Buffet breakfast"

4
22/10/2016

Conveniently located on a picturesque side street off Rue Passy. Walking distance to eateries, bistros and cafes. About 10 minute walk to the Eiffel Tower and the hop on hop off bus stop. A small mall with a grocery store is only minutes away. This hotel has the smallest elevator I've ever been in... Rated for 3 persons I would suggest they better be thin... Other than for the suitcases I suggest taking the narrow winding staircase to the upper floors... All part of the charm of this quaint hotel. The buffet breakfast is delightful.... In addition to the expected croissants, cheese and fruit there is also western style scrambled eggs, crispy bacon and sausage... And ample coffee and juice to wash it all down! If you are looking for a modern hotel with a fancy bar and full service restaurant then this is not the place for you. But if you want a decent clean hotel in a good area of the city with a bit of old world charm than I would recommend you check this place out!

TROCADEROLATOUR, Directeur général at BEST WESTERN PREMIER Trocadero La Tour, responded to this review
Dear Madame, Monsieur, Thank you for your review about our property. We are glad to read that you have enjoyed staying with us and in the Passy area of Paris. As mentioned, we are located in a residential area, full of local bistro, café and restaurant. We do agree our elevator is not large compare to your North American standards. Next time, we shall be happy to show you even smaller elevator with a maximum of 2 persons in a nearby residence! We wish we could have a bigger one but therefore we shall lose our winding staircase. We shall be happy to welcome you again. Do visit our website for great deals. Kind regards. Thierry Dechaux Hotel Manager

"Cosy but lovely!"

5
11/10/2016

Lovely hotel hidden from all of the hustle and bustle of the main road. 10 minute walk from the local attraction- Eiffel Tower where all the tourists are, so perfect distance for a quiet nights sleep. It's a 4 star hotel and that is what you get- very clean. No issues with staff, the reception lady was lovely. 10 minute walk to metro Passy. Don't forget that at the end of your stay you have to pay city tax!!

TROCADEROLATOUR, Directeur général at BEST WESTERN PREMIER Trocadero La Tour, responded to this review
Dear Madame, Monsieur, Thank you for taking he time to write a review about our property. We are glad to read that you have enjoyed staying with us. As mentioned, hotel is located just off the hustle and bustle of the Passy street. And so close from all major attractions, 10 minute walk from Eiffel Tower, 15 minute by public transport to Arc de Triomphe and Champs-Elysees and much more. City tax is always to be settled upon departure and keep in mind we are only collecting it. Awaiting to welcoming you in a near future, We remain. Kind regards. Thierry Dechaux Hotel Manager

"Week in Paris...Great Location!"

4
06/09/2016

The overall appeal of this hotel is the location. The hotel is about a five-ten minute walk from the Eiffel Tower and is located in a very friendly neighborhood. There is a Monoprix(like Walgreens or Target) right down the street. The subway station is also a short walk away. The room was clean and we were not disappointed. We have been to Paris twice and we have stayed at this hotel twice. 10/10 would recommend.

TROCADEROLATOUR, Directeur général at BEST WESTERN PREMIER Trocadero La Tour, responded to this review
Dear Madmh321, Thank you for your contribution. We are happy to read that both stays at our property went well. It seems that you are almost a real Parisian with all these locals information. As mentioned, hotel is located in a high-end residential area of Paris with convenient stores nearby. We shall be happy to welcome you again for your third Paris trip and maybe give you some extra information about the area. We remain. Kind regards. Thierry Dechaux – Hotel Manager

"Lovely little gem"

5
29/08/2016

Firstly, it was 37 degrees when we visited over the bank holiday weekend for our first wedding anniversary so the fact there was air con in the room meant we had died and gone to heaven! The hotel is really easy to find just off rue de passy. We arrived hot and weary, the lovely receptionist spoke English to us as she could see our French was pretty poor! She said they had upgraded us to a superior room, which was indeed super! Such a cute hotel we were on the 2nd floor which is either up the lovely spiral staircase or in the worlds tiniest lift that's a hidden door! It was just the 2 of us and the hand luggage size suitcase and we were squashed in! But happy to be on the way to our room. Inside the room was big especially by Paris standards with two cupboards 1 with hanging wardrobe 1 with the safe in and shelving unit either side of the inset bed. The room looked out onto the quiet street that the hotels located on with a large open sliding window and a railing come balcony type thing but it was too hot to open that! Large black out curtains helped with the lay in the next morning when really we should've got up but got in far to late the night before! Lovely bathroom with toiletries and bath and shower. Mini bar which I was very good and didn't touch plus a desk area and tv. We only stayed for one night so unfortunately didn't get to see much else of the hotel and didn't have breakfast as we went out and over to the Trocadero for our breakfast patisseries. Lovely cute hotel with a nice large room, I did take a video but can't upload those so it's just a sad photo of the bathroom I've got to show for it!

TROCADEROLATOUR, Directeur général at BEST WESTERN PREMIER Trocadero La Tour, responded to this review
Dear Madame, Thank you for taking the time to write a review about our property. It seems that your first wedding anniversary went quite well in such a hot period in Paris. We are glad to read you had a good night sleep in a fresh room. We shall be happy to welcome you again for your second wedding anniversary trip and the following ones. Please contact us at that time or reserve on hotel website for great deals. We remain. Kind regards. Thierry Dechaux – Hotel Manager

"Excellent. Will stay here again."

5
23/08/2016

We had a really enjoyable stay here. The hotel was just far away from the hustle and bustle of the tower area, but close enough to make it an easy short walk to it. The staff were excellent. They were helpful and polite without being intrusive. I'm alright at French, but when I hit my limits, they all spoke perfect English, which was really appreciated. My fiancé can't speak a word of French, but they were more than happy to speak to her in English from the start when she spoke to them. I got the impression that the staff were genuinely nice people who wanted to help you enjoy your time in their city. I should also note that the air-con in the room is very effective and easy to adjust to your comfort. The Passy Metro stop is very nearby and offers easy access all over Paris. There's a marvelous (and peaceful) view of the tower from the Pont de Bir-Hakeim, around 10 mins walk away. It's a really interesting bridge in its own right, with a beautiful old raised metal viaduct carrying the metro above. We took croissants here from a bakery near the hotel for breakfast. There was barely anyone around and it was one of the highlights of our trip. We also took a cruise, with Champagne, with Vedettes de Paris from near the bridge. We didn't have to fight the crowds to get a good seat on top of the boat and it looked more comfortable than the others that we passed. This was a very special trip for us because it's when I proposed to my fiancé. The stress free experience with the hotel, and its easy access to all the sites made this trip extra special. I'd 100% recommend this hotel and will definitely stay here again.

TROCADEROLATOUR, Directeur général at BEST WESTERN PREMIER Trocadero La Tour, responded to this review
Dear Christophe Blades, Thank you for taking the time to write a review about your experience at our property. Congratulations for your engagement! We are happy to read that your special romantic trip to Paris went well. All the team is always keen on making special occasion trip going smooth. As mentioned, Bir-Hakeim bridge is quite unique in Paris. Its metal structure combined to stones, welcomes Metro line, a car and a walking pavement on separate levels. It is also a most romantic spot for pictures with Eiffel Tower and Seine river on the back. We shall be pleased to welcome you again, for honeymoon trip maybe? We remain. Kindest regards. Thierry Dechaux – Hotel Manager

"All good"

5
22/08/2016

Great time at this hotel. Staff very freindly and helpfull. Rooms nice and clean with working aircon. Didnt have the breakfast option but plenty of places nearby selling pastries, bread , crepes etc. Went with my son for 4 days. Love walking and easily walked to the main tourist attractions. Eiffel tower 20 min walk; louvre just over an hour .Ideal base if you dont mind a bit of light walking exercise. 31 kms walked on our longest day.

TROCADEROLATOUR, Directeur général at BEST WESTERN PREMIER Trocadero La Tour, responded to this review
Dear Steve H, Thank you for your contribution. We are happy to read that you have enjoyed your Paris trip. As mentioned during your stay, you do not have to walk such distances to view all these sites. Metro lines, public or tourist bus are available to reach one point of interest to the other. We do agree that a walk along the river, on a sunny day, to reach the Louvre is pleasant but you still need to walk inside the museum. We shall be happy to welcome you back and check your walking performance. We remain. Best regards. Thierry Dechaux – Hotel Manager

"Pleasantly surprised!"

4
04/08/2016

I travelled to Paris with my mom, and we booked a room at the Trocadero La Tour on points, so we were expecting something very average, and we were very happy with what we received. The room was extremely clean, bigger than what we had expected with an en-suite bathroom large enough to fit a toilet, a full bath/shower and sink (almost as big as the room itself). There was even a seating area in the room and a television and fully stocked minibar. The bed was also extremely comfortable. The best part of the trip though was hands down the service that we received. The cleaning staff were always happy and welcoming, and the staff at the reception were some of the best I have ever come across. When we first came in, we were greeted by Helene, who had a great conversation with us and made us feel extremely welcome. Our room wasn't ready when we arrived (we got there at around 10 am when rooms were typically ready around 2 PM), so she took our bags aside and took our phone number, and called us when it was ready (at around noon). They even brought our bags all the way up to the seventh floor for us. The service only got better from there - they reserved a taxi for us without any problems the night before we left, and always greeted us with great hospitality every time we came back in. Needless to say, I was very impressed with the staff. The only downsides are the breakfast and the location. We didn't have breakfast included in our stay, and were told that the full buffet 19€ per person, which we found to be extremely expensive. There is a little bakery on Passy street just around the corner that we went to instead - you can buy croissants, baguette, pain au chocolat for a fraction of the price and still have a good breakfast. As for the location, it's not terrible, but not as much fun as when we stayed on the other side of the Seine in the 7th arrondissement. Passy street (which is pretty bustling for shopping) is a stone's throw away, but the more popular Trocadero area is about a kilometre away. The good thing is that the area is quiet at night and not full of tourists, so you get a good break from the crazy hustle and bustle of the town, but I would have liked to be a bit closer to all the attractions (although Passy and Trocadero metro are only about 10 minutes away on foot). All in all, great experience, and I would definitely recommend it and stay here again!

TROCADEROLATOUR, Directeur général at BEST WESTERN PREMIER Trocadero La Tour, responded to this review
Dear Melisa D, Thank for taking the time to write such a long review about our property. We are glad to read that the entire team exceed your expectations. It is always a pleasure for us to assist our guests to make sure their stay is memorable. We regret that you did not try our Express Breakfast formula at 10 euro per person including a hot drink, a fresh fruit juice and some croissant. Next time maybe. We shall be happy to welcome you again. Do visit our website for great deals. We remain. Kind regards. Thierry Dechaux – Hotel Manager

"Quiet location in a side street"

5
06/07/2016

I have stayed at this hotel a number of times over the last 3 years. The rooms are quiet, very clean, and each room has a kettle, cups, and tea and coffee. There is free wifi. The breakfasts are good. The staff are very friendly and helpful. It is a block away from the Passy Plaza, and Passy street has many boutiques, shops, restaurants, and there are a number of pharmacies. It is also within walking distance of two metros.

TROCADEROLATOUR, Directeur général at BEST WESTERN PREMIER Trocadero La Tour, responded to this review
Dear Madame, Dear Monsieur, Thank you for taking the time to write a review about our property and your fidelity. It is always a pleasure to welcome you back. We are happy to read that our team and service meets your expectations. As mentioned, hotel is located just off rue de Passy and its shops and mall Passy Plaza. The two metro stations, Passy on Line 6 and La Muette on line 9, do satisfy most of inside Paris visits. You may reach most point in interest in a quick and easy manor. We shall all be very happy to welcome you soon again. As usual, do contact us or visit our website for best deals. Kind regards. Thierry Dechaux Hotel Manager

"Small!"

3
04/07/2016

Spent two nights here while visiting family in Paris. Location is perfect but the room is tiny and even for the location I felt it a bit uncomfortable because it was so small. I had a ground floor room with no views at all and very little natural light so it all felt a bit claustrophobic! Breakfast is €16 pp not included in the rate and looks overpriced for what you get.many restaurants just outside so best to venture out for breakfast. Staff were warm and friendly. Bathroom was a wet room so whole place was wet after a shower and unusable until it dried a couple of hours later. Housekeeping does a great job in keeping rooms clean and tidy. May be acceptable for one night only if you only need a place to sleep.

"Good hotel, good location, good service"

5
04/07/2016

I have stayed here twice on business, and plan to stay again when I return. This hotel is just charming, and the staff are very helpful. The building is old, but well kept, with nicely updated bathrooms. There are some things that appear a little worn, such as the doors; however, I appreciate the attempt to maintain the old charm of past architecture. I see others complain about the small rooms, but I think that is not unusual for older hotels in this area (king sized beds were probably uncommon in hotels when this one was built, and they take up considerable space). Breakfast is done very well, and if you don't want to get dressed and go downstairs, you can order continental breakfast delivered to your room. The location is also great. I'm not sure that I would classify this hotel as a luxury hotel, but it is very nice and comfortable.

TROCADEROLATOUR, Directeur général at BEST WESTERN PREMIER Trocadero La Tour, responded to this review
Dear Birdie-bird-2012, Thank you for writing such a review about our property. We are glad to read that you have enjoyed your past two stays with us. As mentioned, building was done in 1907, and at that time, even if it was not a hotel, king size bed did not even exist! Room size in Paris is such a challenge compared to US properties that we understand the perception of small. In those case, we recommend to reserve at least Superior Room category. For breakfast, no need to wear a tie to come down and enjoy our patio and its buffet with hot and cold dishes. That is true that you may cross some colleagues ready for a day of work. We shall be happy to welcome you again. We remain. Best regards. Thierry Dechaux Hotel Manager

"Fantastic"

5
20/06/2016

To sum everything up: There is basically no reason to stay anywhere else while visiting Paris. Location, comfort and especially the excellent service will want you to come back for more. Our stay was fantastic.

TROCADEROLATOUR, Directeur général at BEST WESTERN PREMIER Trocadero La Tour, responded to this review
Dear Monsieur, Thank you for such a great first Tripadvisor contribution. We are glad to read that you and your family enjoyed staying at our property. Our family rooms, up to 4 persons, a rare category in Paris, was just the appropriate space you required. We hope to welcome you again. We remain. Best regards. Thierry Dechaux Hotel Manager

"Another wonderful stay"

5
13/06/2016

I love returning here every six months on my business trips. It is peaceful, with great internet and located close to two metro stations. The staff are friendly and accommodating, and the beds and room amenities top notch

TROCADEROLATOUR, Directeur général at BEST WESTERN PREMIER Trocadero La Tour, responded to this review
Dear Madame, Thank you for writing about our property. Welcoming you back every time is just a pleasure for all the team. We are glad to see that you have experienced one of our Executive rooms. Located on the back of the building, you are able to sleep with the windows left opened. Only some birds may interrupted your sleep when sun rise up. Yes you are in Paris. Awaiting to welcoming you in November, We remain. Best regards. Thierry Dechaux Hotel Manager

"Romantic Affordable Trip to Paris with Husband"

4
29/05/2016

This hotel is located in the most convenient of locations. You can walk to Sephora and many clothing and resale shops. Very nice location to visit the tower and within a short distance. Lovely Italian restaurant down the street and many French cafes for breakfast or lunch. Most important is it is located very close to a Metro stop that is not over crowded and centrally located.

TROCADEROLATOUR, Directeur général at BEST WESTERN PREMIER Trocadero La Tour, responded to this review
Dear Madame, Dear Monsieur, Thank you for taking to write a review about our property such a long time after your stay. We are happy to read that your souvenirs about the area and the surroundings are good. As mentioned, many shops are located in rue de Passy, one the most famous Parisian shopping street, just at the end of rue Massenet. We sincerely hope to welcome you again this summer. Do visit our website for great deals. Best regards. Thierry Dechaux – Hotel Manager

"Alex"

3
26/04/2016

My girlfriend and I stayed at the BEST WESTERN PREMIER Trocadero La Tour for just one night for my loyalty points, and it was well situated. They have wonderful staff, Camille at reception was always smiling and willing to help with anything. The hotel also has very nice breakfast with a lots of options. The only reason I rated it average is because the owners have to think of a bit of renovation. The room itself was clean, but a lots of things let it down, the bathroom was old and dumped, during the night when going to the bathroom the floor was covered of ants.

TROCADEROLATOUR, Directeur général at BEST WESTERN PREMIER Trocadero La Tour, responded to this review
Dear Monsieur Alex, Thank you for staying at our property. Please accept our apologies for the night inconvenience. We did not know about it before you mentioned it. They are probably coming from the terrace you had. Regarding renovation, our owner keep investing in the hotel, there are always works going on every year and maintenance is a year round activity. Mostly, we are glad to read that you have enjoyed your stay with our team and its services. Breakfast room was fully renovated last year. We shall be very happy to welcome you again. We remain. Best regards. Thierry Dechaux Hotel Manager

"Charming hotel"

5
20/04/2016

This was my first trip to Paris and I was travelling with a friend who had stayed here. Very charming, wonderful service and in a great neighborhood. Everything is within walking distance and this hotel is close to the Eiffel Tower. Our room overlooked the street and had a Juliet balcony which was great in the morning while drinking coffee and eating croissants.

TROCADEROLATOUR, Directeur général at BEST WESTERN PREMIER Trocadero La Tour, responded to this review
Dear Madame, Dear Monsieur, Thank you for taking the time to write a review about our property. We are happy to read that you did enjoy your first trip to Paris with us. You felt like a local Parisian at breakfast time. Croissant do not have the same taste elsewhere in the world… We shall transmit to our team your comments about appreciated service. As mentioned, hotel is located at about 10-15 minutes' walk from Eiffel Tower. Hope you had the possibility to make some photos of the tower from the Trocadero square! We shall be very happy to welcome you again. We remain. Best regards. Thierry Dechaux – Hotel Manager

"Romantic Break"

4
23/03/2016

Lovely stay in a beautiful hotel. All clean and comfortable. Only downside was we were awoken by a neighbouring room's alarm at 1.30am on both nights of our stay. Otherwise would happily recommend. Staff were polite and helpful and the location was good too.

TROCADEROLATOUR, Directeur général at BEST WESTERN PREMIER Trocadero La Tour, responded to this review
Dear Jane L, Thank you for your contribution following your stay at our property. We regret the inconvenience caused by other guest alarm clock at night. We are very attentive to all noises coming from inside or outside the hotel. For your full information, we have recently started a renovation program for all the windows of the building in order to improve soundproof from the outside noises. In the same time, we shall work also inside the floor in between rooms and corridors. We hope to have the pleasure to welcome you soon again. We remain. Best regards. Thierry Dechaux – Hotel Manager

"A good hotel in a good neiborhood "

4
21/03/2016

A good hotel full of character and genuine Paris charm. Friendly staff that tried to accommodate all our needs. Well worth the price, but a lack of attention to detail makes it a four instead of a five, all in all a very pleasant stay.

TROCADEROLATOUR, Directeur général at BEST WESTERN PREMIER Trocadero La Tour, responded to this review
Dear Karl P, Thank you for your message. We are happy to read that you have enjoyed your stay at our property. We confirm that hotel is rated 4 stars and that we are always keen on improving our guest satisfaction by dedicated attention and make you feel our unique guest. We shall be happy to welcome you back and meet your details expectations. We remain. Best regards. Thierry Dechaux – Hotel Manager

"Excellent hotel"

5
13/03/2016

I thoroughly enjoyed this hotel during a recent business trip to Paris. Its a quiet neighborhood but one block away from the best shopping street in paris and within walking distance of a number of good restaurants. The staff were extremely accommodating, kind, and friendly. The breakfast is excellent, rooms very clean and quiet. I will return to this hotel that is great value for the money.

TROCADEROLATOUR, Directeur général at BEST WESTERN PREMIER Trocadero La Tour, responded to this review
Dear Madame, Dear Monsieur, Thank you for your great contribution about our property. As mentioned, BEST WESTERN PREMIER Trocadero La Tour is located in a residential area of Paris with international business close by. Our guest have the opportunity to enjoy a Parisian local life just off from the touristic area of the Eiffel Tower and Trocadéro square (less than 10 minutes' walk – 1 metro stop). We shall be happy to welcome you soon again for your next business trip or just for you. Best regards. Thierry Dechaux Hotel Manager

"Pretty hotel in nice location, walking distance to Eiffel Tower"

4
02/02/2016

We booked this hotel through lastminute.com as a secret hotel and we were more than happy with it - it is situated just off a bustling shopping street in the 16th arondissement with a metro stop less than ten mins walk away. You can walk to the Eiffel Tower in around 10-12 mins if you don't fancy hopping on the metro for one stop. There are lots of lively cafes/brasseries very close by where you can breakfast if you don't want to get breakfast in the hotel. Our room was really nicely-decorated, with a small but fully equipped bathroom. The room itself was quite large for Paris standards and the bed was comfy (and there were extra pillows in the cupboard!) All-in-all, I would recommend this hotel and would definitely consider it for a future stay. Special thanks to Camille at the front desk who was utterly charming and pleasant.

TROCADEROLATOUR, Directeur général at BEST WESTERN PREMIER Trocadero La Tour, responded to this review
Madame, Monsieur, Thank you for taking the time to write a contribution about BEST WESTERN PREMIER Trocadero La Tour. We are happy to read that your week-end break in Paris was most pleasant at our property. As mentioned we do propose a buffet formula with a selection of dishes for a full meal. We do also propose an express formula at a similar rate than café/brasserie nearby, except you do not have to wear your coat. We shall transmit your Special thanks to Camille for making your stay memorable. Awaiting to welcoming you soon again, we remain at your disposal. Also do check our official website for great deals. Very kind regards. Thierry Dechaux Hotel Manager

"really good choice !"

5
13/01/2016

This charming small boutique hotel was perfect for our week stay. It's on a quiet side street and in a perfect location to go wherever you want to. The Paris Metro is very easy to negotiate and the Passy station was only a few blocks away. Our room was roomy with a good sized bathroom and very good maid service daily! There is no restaurant but offers a continental breakfast at an additional charge, which one is really good. Comfortable lobby, but minimal concierge service, we have been to Paris several times and will definitely stay here in the next trip!

TROCADEROLATOUR, Directeur général at BEST WESTERN PREMIER Trocadero La Tour, responded to this review
Madame, Monsieur, Thank you for taking the time to write such a great review about our property. We are glad to read that we have met your expectations during your week stay in Paris. Located just off rue de Passy, in a quiet street, BEST WESTERN PREMIER Trocadero La Tour with its 41 rooms is always happy to welcome travelers for leisure or business. Hotel has different room categories from Classic room, ideal for single use, with Superior room, perfect for a longer stay up to Prestige room, ideal for larger space requirements. Buffet Breakfast is served daily from 7am to 11am in our recently renovated area on the ground level with its glass dome. Concierge service is available from our front desk team and they are dedicated to make your stay in Paris memorable with tips for transportation, tours, restaurants or museums. We shall be happy to welcome you back soon again. Do visit our official site for best deals. We remain. Best regards. Thierry Dechaux Hotel Manager

"Absolute filth"

1
22/12/2015

This is by far, the worst ever hotel I have stayed in. God knows how it was a top secret hotel on Last Minute. On entry, there was foreign objects on the stairwell which was a huge trip hazard. The room seemed okay at first but on closer inspection, was dirty, tiles broken, stains all over the place. The poo stains from the last occupants turned the toilet water a shade of brown whilst the shower ran a yellow color as they must have peed in the bathtub before they left. These are things the guest services staff should be checking before renting the room out to the next guest. The air con didn't work either so had to sleep with the windows open. What a mistake that was as the noise was ridiculous throughout the night, but even only being on the 4th floor, the room was very hot which wasn't good. To be honest, I'm surprised this has had so many good reviews and is even still running, maybe the other guests are coming from less clean countries. I'd take a picture of the toilet but don't want to risk being banned etc. Just absolute vile hotel. Only ten minutes walk to the Eiffel Tower though.

"Completely as expected!"

3
15/12/2015

This was the place we stayed our first 3 nights in France. From the reviews here, I didn't expect anything large. We actually stayed in two different rooms. The one on the 2nd floor was significantly larger than the one on the 4th floor, however both were completely satisfactory. (Note to American travelers- pack a washcloth, most French hotels don't provide these!). Our bed was comfy, the room was well dressed and clean. There were plenty of shops and restaurants of various style within walking distance as well as easy walking distance to the Metro. The staff did speak English, some better than others and were great with suggestions. The buffet was not included with our stay. Our only complaint was directions to where we could park our car in a parking garage. (The street spots were all taken.) We went easily to where we directed to and was told by the front desk it was a 24 hour parking. When we went back to pick up our car on Sunday morning, it was clearly not open on Sundays as well as not 24 hour. We were forced to stay in Paris another day (we were supposed to head to Osny that night). Fortunately, this didn't screw up our trip since the Trocadero did have another room we could rent for that night (thus the need for two different rooms.) but apparently this isn't the only time it has happened to hotel guests. The hotel needs to make sure they clarify to people what parking garage it is that is 24/7 as well as let the guests know that some can get their car locked in on Sundays or late night. Had we been needing to catch a flight we would have been in a very miserable situation. Perhaps a simple paper map with directions to exactly which parking garage, easily copied would have saved us a lot of grief! (But can I complain about another night's stay in Paris? Not too much!)

TROCADEROLATOUR, Directeur général at BEST WESTERN PREMIER Trocadero La Tour, responded to this review
Madame, Monsieur, Thank you for taking the time to write a contribution such a long time after your stay. We are glad to read you have enjoyed your Parisian stay even if you had to extend it. Again, we regret the confusion on parking location instructions. We recommend our front desk team to point it on the free map we give to all our guests in order to avoid this trouble. Also, on our website, we do give appropriate instructions on this 24hours opened garage nearby, less than 5 minutes' walk. We do not recommend the nearest parking as it is closed at night and on Sundays and Bank holidays. We hope to have the pleasure to welcome you again in Paris in a near future. Do visit our official website for best deals. Best regards. Thierry Dechaux Hotel Manager

"Noisy room"

1
12/12/2015

I had a room on the 7th floor with a very noisy plant /machinery running constantly through the night. A nightmare. I asked to be changed but they said that there were no other rooms even though the place was extremely quiet.

TROCADEROLATOUR, Directeur général at BEST WESTERN PREMIER Trocadero La Tour, responded to this review
Madame, Thank you for taking the time to share your experience at our property. You did complaint about some machinery noise you could hear in your room located on the 7th floor around 10.30pm. We sincerely do apologize for the inconvenience. Nevertheless, in your comment, it seems you have forgotten to mention that you have change room before 11.00pm and were upgraded in a larger room. We regret this omission in your contribution and sincerely hope to welcome you again. Best regards. Thierry Dechaux Hotel Manager

"Nice 4 star hotel with charm"

5
30/11/2015

The hotel is located on rue Massenet, 1 minute walk to rue de Passy, with bus and metro stations. The area is quiet and than upper class district well know. A baseline for an extensive city break, this hotel is perfect. The room are nicely refurbished, and are therfore very confortable and very clean. It was on the Empire-style concentrated, the overall impression was very positive. The staff was very nice, they do speak English. Perfect location, easy to catch the metro. Shopping posibilities in the corner, with mini shopping mall (Zara home, supermarket, starbucks,...)

TROCADEROLATOUR, Directeur général at BEST WESTERN Premier Trocadero la Tour, responded to this review
Dear Madame, Dear Monsieur, Thank you for taking the time to write such a first time great review. We are glad to read you have enjoyed staying at our property and that you took out the most of the rue de Passy and its shops and restaurants. Our rooms are furbished in a traditional Empire style in all categories. Size is the main difference in between the categories. Compliments to our team have been transmitted. We hope to welcome you soon again. We remain. Best regards. Thierry Dechaux Hotel Manager

"Really good location and very helpful staff"

5
11/11/2015

I will definitely recommend this hotel, very good location close to Eiffel Tower and metro station. Front desk staff were very helpful providing maps and bottle openers especially Capucine. !Room clean and tidy.

TROCADEROLATOUR, Directeur général at BEST WESTERN Premier Trocadero la Tour, responded to this review
Dear Madame, Dear Monsieur, Thank you for writing such a great first review about our property. We are glad to read that hotel location was most convenient for you in order to enjoy vicinity of Eiffel Tower and close metro station. We shall transmit to Capucine your compliments for her dedicated service and also to our cleaning Room team. Do visit us again in a near future and let us know about it. We remain. Best regards. Thierry Dechaux Hotel Manager

"Gallic charm with parisien chic"

4
11/11/2015

A last minute booking for a business trip I found this charming hotel that ticked all the boxes - good value (for Paris), clean, accessible, and charming in a Gallic way. Good WiFi and extra pillows. Will be back again.

TROCADEROLATOUR, Directeur général at BEST WESTERN Premier Trocadero la Tour, responded to this review
Dear Madame, Thank you for taking the time to write your first review for our property. We are happy to read that we have ticked all the boxes. We hope you will have more time on your next trip and discover the hotel area. It is a great place for shopping and an ideal spot to start visiting Paris. We remain at your disposal. Do visit our website to enjoy best value. Best regards. Thierry Dechaux Hotel Manager

"Good location, great shopping "

4
06/11/2015

Overall great hotel, good location, 10 minute walk from the Eiffel tower and great shopping and close to the metro. It's in a more expensive part of Paris which is nice. Yes, the rooms are small but it's Paris! The staff was very nice and knowledge and helpful. I would recommend this hotel!

TROCADEROLATOUR, Directeur général at BEST WESTERN Premier Trocadero la Tour, responded to this review
Dear Madame, Dear Monsieur, Thank you for taking the time to write a review about your recent stay at our property. As mentioned, BEST WESTERN PREMIER Trocadero La Tour is located in an upscale residential area of Paris where you can experience being a Parisian with all its shops, markets, cafés and restaurants. We understand room size in Paris is much different than other capitals. Nevertheless, hotel has different room categories from classic with its 49sq feet, to Superior with its 65sq feet up to Executive with its 88sq feet. The prices are also different! We shall be very happy to welcome you again at our property. Do have a look on our official website for great deals. Best regards. Thierry Dechaux Hotel Manager

"Nice place in the 16th district"

5
06/11/2015

Have stayed here a number of times when I have come to Paris for meetings at the OECD. It is about a 15 minute walk to the OECD and in a nice neighborhood. The price is reasonable for Paris and the staff are quite friendly. Whenever I have had a problem they are most willing to fix it.

TROCADEROLATOUR, Directeur général at BEST WESTERN Premier Trocadero la Tour, responded to this review
Dear Monsieur, Thank you for taking the time to share your experience at our property. We would like to thank you for your fidelity over the years. It is always a pleasure to help out our guest during their stay with local troubles. We understand you are travelling quite often and it is very important for you to have a home/hotel address in many cities. We shall be happy to welcome you soon again. Very best regards. Thierry Dechaux Hotel Manager

"Great location - Close to Eiffel Tower and Metro"

3
14/10/2015

This Best Western is exactly what you expect from a Best Western anywhere in the world. It is a basic hotel with simple amenities. The lobby is very comfortable with good seating and friendly concierge. It is a great location the neighbourhood has lots of shopping both local boutiques and international chains. There is a great wine shop and a fantastic pâtisserie less than 5 minute walk away (perfect for baguettes, chocolate croissants and French Wine!). I was very happy with the selection for this hotel and I would recommend it to someone travelling to Paris.

TROCADEROLATOUR, Directeur général at BEST WESTERN Premier Trocadero la Tour, responded to this review
Dear Madame, Dear Monsieur, Thank you for taking the time to write a review about our property such a short time after your stay. We are glad to read that you have enjoyed your trip in Paris and all the facilities of the hotel and its neighborhood. Next time, we shall be happy to indicate you a nearby local market with some great cheeses and all fresh food. Please visit our official website for great deals. We remain. Best regards. Thierry Dechaux Hotel Manager

"Not good!"

1
30/09/2015

Very disappointed with this hotel. Very expensive for very little! Staff helpful but surroundings leave a lot to be desired..... From false fire alarms to exploding bulbs, poor breakfast offerings, and ongoing building works

TROCADEROLATOUR, Directeur général at BEST WESTERN Premier Trocadero la Tour, responded to this review
Dear Madame, Dear Monsieur, Thank you for your review. We are sorry for the different technical trouble encountered during your stay. We regret the false fire alarm due to internal building works during the afternoon and exploding bulb in your room. We hope to have a second chance in order to offer you a better experience at our property. Do contact us on a private message. Best regards. Thierry Dechaux Hotel Manager

"Very nice location"

4
27/09/2015

Very nice and great location in a wonderful neighborhood. Easy access to the touristy parts of Paris and a wonderful retreat from once you are done. One word of warning - there is a public parking under Passy plaza which is completely closed on Sunday. You cannot enter; and more importantly, you cannot exit this public parking until Monday after 8:30 am. When receiving parking instructions from hotel reception, verify that you have directions to the correct, and further away, public parking

TROCADEROLATOUR, Directeur général at BEST WESTERN Premier Trocadero la Tour, responded to this review
Dear Madame, Dear Monsieur, Thank you for taking the time to write a review about BEST WESTERN PREMIER Trocadéro La Tour. As mentioned on your review and also in our previous answers on TripAdvisor, we recommend different public parking nearby. The closest is part a mall and has limited opening hours and even closed on Sundays. Therefore, we recommend a 24h access, 7 days a week parking located at the beginning of rue de Passy, by avenue Paul Doumer, only a few minutes more by foot from the closest parking. We sincerely regret the confusion about given instructions. We hope to welcome you soon again. Best regards. Thierry Dechaux – Hotel Manager

"Not a luxury hotel"

3
21/09/2015

Typical tourist hotel. Young and friendly staff but the hotel itself is just working its excellent location. Monument classé gives them carte blanche not to upgrade a minimum of imperfections such as a minimum of soundproofing of the windows or the walls so you don't have to hear the street, the people and their TVs, or even coughing .. On top of that, I would strongly advise anyone reading this to avoid Lastminute.com's bait-and-switch "secret hotel" that suckered me into thinking I had a luxury hotel. The price is only slightly less than through a Google search and the hotel is from being a luxury hotel as suggested in their advertising (and trick of hiding the hotel until you pay for it); in fact, their description "minutes on foot from the Eiffel Tower is nonsense"

TROCADEROLATOUR, Directeur général at BEST WESTERN Premier Trocadero la Tour, responded to this review
Dear Madame, Dear Monsieur, Thank you for taking the time to write a review about our property. We regret that we did not meet your expectations and you had to suffer from external noise during the night. Especially from a room overlooking the courtyard and not facing the street. It is usually very quiet and birds can be listened. Regarding third party website, we always recommend to our guest to reserve directly on properties website. You usually have a full description of bedrooms and service, and in our case receive the best deals. And last, hotel is located at about 10-15 minutes' walk from the Eiffel Tower. We remain. Best regards. Thierry Dechaux Hotel Manager

"Exceptionnel"

5
09/09/2015

This hotel have a great location and overall we had a lovely stay here. Very friendly, hospitable and accommodating receptionists, especially Helene and Capucine who provided us quite a lot of useful info for restaurants. Would definitely stay again and recommend to others.

TROCADEROLATOUR, Directeur général at BEST WESTERN Premier Trocadero la Tour, responded to this review
Dear Madame, Dear Monsieur, Thank you for taking the time to write such a great review about BEST WESTERN PREMIER Trocadero la Tour. Your compliments regarding service provided by Hélène and Capucine go straight to their heart and give them encouragement to carry on helping our guests to enjoy their stay at our property and in Paris. We shall be very happy to welcome you back in a near future. Very best regards. Thierry Dechaux Hotel Manager

"Lovely hotel but..."

3
26/08/2015

My wife and I decided to go to Paris for our anniversary for 3 days and these hotel looked great for that. Very close to the Eiffel Tower and the center. We checked in and what our suprise when we found our room! It was a sardine can! So so small that we felt depressed and we asked if we could please be transfer to another one, the lady said yes but will be charged 30euros per night extra which at the end we paid more because the taxes are not included. Ok fine! Our next room was much much better, with a balcony and a little coffe table, more space and a lovely bathroom, all clean and spot on. The receptionist was lovely. Here is the bad thing, you will hear noises from all around the hotel: The lift going down and up. The guest from other rooms, you can hear all conversations they are having (the walls are like paper so better you don't get a party in the room next to yours). Doors opening and clossing. Noises in the early morning. It was very annoying because the quality of the room and the hotel is good but the noise is so upsetting. Don't know if I will come back again.

TROCADEROLATOUR, Directeur général at BEST WESTERN Premier Trocadero la Tour, responded to this review
Dear Madame, Dear Monsieur, Thank you for your review. Please accept our apologies for the noises inconvenience during your stay at our property. We shall work with our maintenance in order to lower level of noise perception. Regarding your room size, in fact you did reserve our Classic Room category, about 14m2 (about 46 sqft) and we understand that change to Superior Room, about 19m2 (about 62sqft) made your stay more comfortable. Next time, you may also consider having an Executive room, about 25m2 (about 82sqft), extra charge also apply. Note that VAT are always included in given rates. City tax is never included at 2.48 Euro per person per night, whatever category you choose, and has to be settled at property. We sincerely hope that you may consider staying with us again. We remain. Best regards. Thierry Dechaux

"Lovely day"

4
25/08/2015

Myself and my partner stayed here for a few nights for a surprise birthday present. What a beautiful hotel!! When we arrived we got a free upgrade and the receptionist Helene was very friendly and helpful. The room was the perfect size for the two of us. The Eiffel Tower is 15 minutes away if you know where you are going but it was quite fun getting lost because you get to see all the little back streets. I would recommend this hotel for a few nights stay

TROCADEROLATOUR, Directeur général at BEST WESTERN Premier Trocadero la Tour, responded to this review
Dear Madame, Dear Monsieur, Thank you for taking the time a review such a short time after staying at our property. We are glad to read that you have spent a Lovely Day with us and the few nights stay made your birthday memorable. It is always good to get lost in cities, not too much of course, you always discover out of path streets with some great building architecture or some in town houses with garden or greeneries. We shall be happy to welcome you again, maybe for another birthday! Do visit our website for best deals. Happy birthday again. Best regards. Thierry Dechaux Hotel Manager

"Quite comfortable"

3
24/08/2015

The best thing about this hotel is the location. It is a mere 10 minute walk from the Eiffel Tower and very close to Passy Metro station where you can access the rest of Paris quickly and easily. The room was an adequate size with a fairly comfortable bed and space to hang clothes in the wardrobe. It was clean and presentable but had a bit of a funny smell initially. I contacted the concierge 2 weeks before via the website before coming to the hotel to find out the best way to travel from CDG airport, but was disappointed not to get a reply. It wouldn't have taken much for a quick email, as it is very straightforward to get a train to Denfert-Rocherau then change to Passy. Word of warning...the walls are paper thin. You can hear everything from the rooms next door. Not a huge problem unless you happen to be next door to the world's loudest snorers, like we were.

TROCADEROLATOUR, Directeur général at BEST WESTERN Premier Trocadero la Tour, responded to this review
Dear Madame, Dear Monsieur, Thank you for taking for your review. Please accept our apologies for not sending transportation instructions from the CDG airport. We have checked our emails received through our website late July and early August and did not find your request. As mentioned, public transport access is quite simple from CDG airport. Take line RER B, try to select an express one, change platform at Denfert-Rochereau for line 6 towards Charles de Gaulle Etoile, drop off at Passy and then 5 minutes' walk. You may have used the Air France bus from airport to Charles de Gaulle – Etoile and then take the metro line 6 and drop off at Passy. Front desk can also arrange airport limousine transfer at fixed price. We hope that you shall consider staying again with us. We remain. Best regards Thierry Dechaux Hotel Manager

"Lovely Hotel within a stones throw of the Eiffel Tower"

5
19/08/2015

We stayed at the hotel for 4 nights during our Wedding Anniversary in August 2015, I contacted them prior to our trip to ask for a room with a view of the Eiffel Tower and was delighted when we arrived to be told that's what we had. From the start of our trip right through to leaving, the hotel staff were excellent, courteous to our limited grasp of the 'French' language and always friendly. The lift is small but funky and the room was a lot larger than we expected, always kept clean, had a balcony to relax on, free WiFi, and as we needed somewhere to relax as we had crammed lots in over the days we were in Paris it was perfect for our trip. As stated in other reviews, the hotel is within 10 minutes walk to the Eiffel Tower and 5 minutes walk to the 'Passy' Metro station. I would highly recommend the Trocadero la Tour, and will definitely stop there again in the future.

TROCADEROLATOUR, Directeur général at BEST WESTERN Premier Trocadero la Tour, responded to this review
Dear Madame, Dear Monsieur, Thank you for your message about our property. We are happy to read that your Wedding trip Anniversary went well and we have contributed to its success. As mentioned, most of our team do speaks English and therefore grasp of the French language are welcomed. So see you next year for next anniversary, or maybe for another event? Do check our website prior to your reservation. Congratulations again. We remain Best regards. Thierry Dechaux Hotel Manager

"Twin room. Fabulous location "

4
16/08/2015

My sister and I stayed here for five nights and loved every minute. Convenient to both la Muette & Passy undergrounds. Lovely little neighbourhood and a very quit street for central Paris. Easy walk to the Eiffel Tower and other attractions staff were polite and professional. The rooms were clean and the beds were fantastic. Loved every minute of it and can't wait to come back

TROCADEROLATOUR, Directeur général at BEST WESTERN Premier Trocadero la Tour, responded to this review
Mesdames, Thank you for taking the time to write a review about our property. We are glad to read that every minute of your stay with us went well. Even the area, Passy district and its shop, the must for lots of Parisian women. All the easy access to major Paris site, walking distance to Eiffel Tower and Trocadéro, a few metro stops to the Champs Elysées or the Louvre. We shall be happy to welcome you again. Do not forget to check our website for best deals. We remain. Best regards. Thierry Dechaux Hotel Manager

"Great hotel!"

5
02/12/2014

This hotel was absolutely everything we had hoped for. Luxurious accommodations and located within walking distance of the Eiffel Tower and Champs Elysees. Service was excellent, and we would highly recommend this hotel to anyone traveling to Paris.

TROCADEROLATOUR, Directeur général at BEST WESTERN Premier Trocadero la Tour, responded to this review
Dear Madame, Dear Monsieur, Thank you for taking the time to write a review just after your stay with us. We are glad to read that you have enjoyed your romantic trip in Paris within our property. Front desk team is always happy to help you out during your stay, in order to recommend best and easy way to visit Paris. Please visit us for your next trip in Paris. Best regards. Thierry Dechaux Hotel Manager

"Cute hotel in a great location"

5
07/10/2014

The location of this hotel is the best. You can walk to all of the sites in Paris from here. The decor of the hotel is very lovely. It is very much in keeping with what you would think a hotel in Paris should look like. Loved the period furnishings. Also loved the fact that this is a no smoking hotel! Only 41 rooms gives this a cozy feel. Staff was very responsive to my e-mail sent prior to my arrival. Looking at other hotels in Paris I thought this was much more of a bargain. Hotels in Paris tend to be pretty expensive. At least you get a bit more for your money at this property.

TROCADEROLATOUR, Directeur général at BEST WESTERN Premier Trocadero la Tour, responded to this review
Dear Madam, Dear Monsieur, Thank you for taking the time to write such comments on our property. We are happy to read that you have enjoyed our traditional Parisian decoration. We do wish that our guest know they are well in Paris. As mentioned Paris hotels are pretty much expensive and we offer our best competitive rates on our website. Do not hesitate to contact us for any assistance for your next trip. Best regards. Thierry Dechaux Hotel Manager

"Best Ever"

5
28/05/2014

Great hotel since we got there, the arrival was efficient, got an upgrade so made it even better. Nice view of the top of the Eiffel Tower from our room, big bathroom, small elevator but we like using the stairs to balance the great dinners. Excelent service from the recepcionist and the young man in the breakfast area. So overall a Great Experience in Paris.

Arnauddupin, Directeur général at BEST WESTERN Premier Trocadero la Tour, responded to this review
Dear Sir, We thank you for taking time to share your feeling about your stay in Trocadero la Tour. We are glad you enjoyed your room overlooking the rooftop of Paris and the Eiffel tower and it's bathroom. As mentioned, lift is not very large. You may keep in mind that building was done in 1908. We shall be really happy to welcome you next time you shall come to Paris: do not hesitate to contact us directly! Yours Sincerely, Thierry Dechaux Hotel Manager