ROOM 1
ROOM 2
ROOM 3
Promotion code

Best Western Hotel Faubourg Saint-Martin, Paris

4.0/5  - basé sur 559 notations.
6, Rue Gustave Goublier, 75010, Paris, France - See map

Located in a peaceful little street between the Gare de l'Est train station and the Grands Boulevards, the Best Western Hotel Faubourg Saint Martin is centrally located, making it ideal for both business trips and breaks. We have 42 comfortable rooms and offer a continental breakfast buffet. Our hotel is located in one of the oldest districts in Paris, a vibrant atmosphere like no other awaits you immerse yourself in culture in one of the many cinemas or theatres, or take a look around the shops and the textile wholesalers.

Best Western

Hotel Faubourg Saint-Martin

LABEL_ITINERAIRE

LABEL_DEPART:

LABEL_ARRIVEE:

Hotel advantages

  • Air conditioning
    Air conditioning
  • 24-hour front desk
    24-hour front desk
  • Multilingual staff
    Multilingual staff
Show More Show Less

Guest reviews

In partnership with tripadvisor fr
Certificate of Excellence 2017
based on 559 guest reviews
NOTE ISSUED
Excellent
186
Very Good
259
Average
83
Poor
20
Terrible
11
REFER TO NOTICE
Business Business
81
Couples Couples
304
Family Family
57
Friends getaway Friends getaway
35
Solo travel Solo travel
41
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"Last Minute Stay"

3
21/05/2018

We needed a last minute place to stay for a night in Paris and we chose the Best Western based on reviews. Like others have said, it's in an interesting location, but let me clarify: the streets on either side of where the hotel is located are a bit strange but just a few blocks away we discovered our favorite area of Paris, so location was not an issue for us. The room was clean, but the walls are paper thin- you can hear EVERYTHING going on in the hotel around you. Check-in/out was easy and the hotel was happy to hold on to our bags while we explored. If I needed a place to stay in Paris and other options such as AirBnb were not available, I would stay here again.

"Good value"

3
14/04/2018

Decent size room (for Paris), close to train station. Good price, breakfast was included - in a nice cozy room downstairs, with good varieties (Juice, Coffee, Bread, Crossent etc...). Area not that great, was bit nervous first time walking from the nearest station to hotel (got used to it later).Better to walk bit more and take the other station (I think Saint-Denis). Overall, good value for location.

"Nice basic budget hotel"

3
12/04/2018

This is a basic but cozy hotel, near strasbourgh avenue. Rooms and showers are rather small for larger sized people, but this is normal for economic hotels. Rooms are modern and nicely appointed interiors. Good location close to chataeu de eau metro station. Very basic breakfast selection. In summary a nice friendly budget hotel. Front desk were very helpful. Nice selection for a short stay.

"Good"

3
06/01/2018

Daily cleaning is good, comfortable beds, we stayed in a small room but very quiet, has a good breakfast. The service provided by the employee Cristhian was excellent. The location is excellent, you're next metro.

"Nice and cozy"

3
06/12/2017

We visit paris and stay at this hotel for 4 nights, the room was small and clean, the bed was comfortable. He had a window to a wall with no view at all. To the good side of it, its was warm. Hot water was all the time. In the room is a nesspreso coffy machine with 2 capsule?no tea). Its close to metro no. 4, but the neighborhood was not very welcom. The breakfest was nice, tasty bread, egg, ham, very good brie cheese. The worker was very nice and helpful.

"Decent for a weekend break"

3
18/11/2017

Stayed here for 2 nights while having a city break in Paris. The hotel is situated near Poissoniere metro and only a short walk from Gare du Nord. The area is perfect for strolling around with lots of good places to eat as you head south. Also only 20-30min walks to Sacre Coeur or Les Halles. The hotel staff are friendly and helpful. We had room 401. The room was clean and well presented although the wet room/ shower room was a bit small. Shower hose was leaking and didn't get changed despite complaining to the front desk. Beds comfortable enough. Breakfast is a mix of pastries, fruit and yoghurt/ reasonable. Overall fine for a couple of days.

"Always a nice place to stay in Paris"

4
24/10/2017

I was in this hotel several times and I come back because I like the ethnic, lively area, the staff is professional and helpful, the room may be small but always cozy, the breakfast has a good variety of choice. What else? This time I was in a room for disabled, being much bigger than usual. I adore the feathers lights!

"Basic hotel. Superb location"

4
28/09/2017

The hotel is at a walkable distance from Louvre and Notredame (2.5kms) and has a bus stand and metro stations in the vicinity. To and fro from the hotel is easy. The hotel is quite close to major stores like H&M, C&A etc and has tons of restaurants, pubs around it which adds to the convenience. The hotel is right next to Lidl which allowed us to purchase a lot of basic items easily. A couple of Indian restaurants next to it helped us immensely! The rooms are basic and a bit cold but adequately furnished for a short stay. Do not expect luxury here. The staff is pretty courteous and helpful. Breakfast is a basic spread. Costs about EUR 60-80 from Airport depending upon the time of travel. Recommended for a stay is looking to stay on a budget and would like a hotel with good connectivity.

"Cold room, cold shower"

1
21/09/2017

I was booked into this hotel for a small conference, so it was not my choice right off, but when I arrived it seemed clean and reasonable, if a bit over designed. The first night it was a bit cold out (50F/18C) so I turned on the heat. In the middle of the night I woke up shivering with cold. The heating system had been set to 28 and yet it only blew out icy cold air. When I informed the staff of this on the second night they claimed they could not fix it that night because there was only one person to "man the desk" and this was at 8pm. The second morning I awoke to a cold shower. I let the water run for 20 minutes with no change in temperature., and they do not handle laundry on Friday, Saturday or Sunday. As further annoyances their WiFi is free and terrible, breaking several times per night as I attempted to do conference calls The staff seem uninterested in addressing any of these issues. I will not stay here again.

Laurence M, Directeur général at Best Western Hotel Faubourg Saint-Martin, responded to this review
Dear Sir / Madam, I can not let you say "do not stay here", they are strong and offensive words. You stayed at our hotel on the weekend and there were actually two technical incidents. I understand your disappointment and I apologize again. Nevertheless, our team has been very solicited and managed at best and on a case by case basis, I can not let you imply that they were indifferent. We had a hot water shutdown last Friday, however our technician came in as soon as possible and this was settled the morning. Regarding the temperature of your room, the hotel is equipped with a reversible air conditioning system. To settle it, we based ourselves on weather forecasts that announced warmer weather. As a result of the feedback from some of our customers, we have thus raised the temperature. Be assured that these situations are not usual and therefore that what you have experienced is not the daily reality of the Hotel Faubourg Saint-Martin. I hope to welcome you again in a comfortable and warm atmosphere, the true atmosphere of our establishment.

"Pleasant stay "

4
11/09/2017

Hotel is good. Me and my husband stayed here for 3 nights, our room was a cozy little room with basic facilities of air conditioner, coffee maker, locker. Bathroom had hair dryer, was amazed and amused to see no door for the bathroom...lol.. Breakfast was Good. Breakfast area looks small and cute. Very helpful and cheerful staff at the breakfast area. For indians, there are many indian restaurants nearby, the nearest being just next lane. The hotel is very close to the train station which is a good thing. Seems little unsafe during the evening but it just seems....we never faced any issue. Hotel staff was welcoming. We even got breakfast packed as we had to leave very early. Overall a pleasant stay..:)

Laurence M, Directeur général at Best Western Hotel Faubourg Saint-Martin, responded to this review
Dear Madam, Following your stay in the Best Western Faubourg Saint Martin, thank you all for your contribution and your testimony on our services and facilities. This is fundamental. We bring indeed the greatest interest to the mutual satisfaction of our customers. All our staff thank you for your kind review! To allow you to rediscover our services and our hotel, it is with pleasure that we welcome you during your next stay to meet all your expectations. To do this, do not hesitate to contact us directly. Thank you again for your stay, it was a pleasure to meet you Best regards Laurence M. Operating M. Best Western Hôtel Faubourg Saint Martin

"First time visitors in Paris"

2
23/08/2017

very disappointed. We usually try to stick with Best Western hotels when we travel as we like a clean reputable establishments without having to break the bank, but this location was a true disappointment. Pictures look very nice, but infact very dirty. They febreeze to mask the musty carpet smell. Their breakfast room is small, which is fine, but there is no little air circulation and the sanity of their food items are questionable. Some of their staff are very helpful, while others answer you with the bare minimum. Advised by a local taking us to the airport at the end of my trip that tourists should stay away from this district as that is not the safest (actually the worst district) to be in. Even though we were quite close to all major destinations, one should try to find a place closer the arc du Triomphe. There are no nearby amenities to buy water, fruit or snacks as the hotel does not have vending machines to accommodate. It is not safe to walk the streets in the evening. There are very few restaurants to get a quick bite if hungry. Definitely not a place for female and children travelers. As regular travelers and open to all cultures, I did not like the location at all and felt that is was not a safe place to be. We didn't open the curtains at all. One of the main reasons why I picked this location is bc we are loyal to BW and bc they allowed a 3rd person in the room when all other hotels asked us to book a second room. If I knew what I got myself into, I would have gotten a second room at a different location.

Laurence M, Responsable réception at Best Western Hotel Faubourg Saint-Martin, responded to this review
Dear Mrs. Koo, Thank you for taking the time to write a detailed review. I remember your stay, you had booked three rooms, you were 7 people. I remember having personally advised you on your itinerary also on the unavoidable visits to make on Paris. Nevertheless, in no case have you communicated to me this preoccupation of insecurity, your need to find a mini-market, your discomfort in the room and I regret it because I could have advised you and even reassured you. We are a small family hotel with a small team and we look after the comfort of each of our guests. We welcome all types of guests including families, and they generally appreciate the air-conditioned and comfortable rooms, the calm of the place and in particular the location near the Gare de l'Est and Gare du Nord. We are located in a multicultural neighborhood populated in fact by populations of all cultures. There are theaters, bars, restaurants and 3 subway lines that allow you to go where you want. I am sorry that our establishment did not convince you. You posted this comment both here and on Google, I do not understand because, on the spot, you seemed satisfied. I hope you enjoyed the discovery of Paris and that you could see the Eiffel Tower (35 minutes by metro from the hotel). Laurence Mannessier Operations Manager

"A great hotel with excellent staff"

5
21/08/2017

This hotel is in the heart of Paris. If you think the heart of Paris is the Eiffel Tower or the Champs Elysee, you probably don't know Paris that well. A couple of minutes from Strasbourg Saint-Denis, you are at the lively heart of real Paris where people and cultures and foods and nightlife mix to create a fantastic place to be. The hotel itself is modern and well kept. Our room as a decent size for Paris - which means that if you are not used to Paris, you may well think it is small but, the more you come here, the more you understand the architectural and structural reasons that hotel rooms are not the size that they are in other countries. As it is, it was a good size and had good facilities including a Nespresso coffee machine. The beds were comfy and the aircon worked! The bathroom was smart and they had a good selection of shampoos and *hurray* actual soap bars (take note other hotels!). At night, the area outside was quiet - which is rare in this area of Paris but is a benefit of this hotel being off the main road and not on it! Breakfast was fresh and plentiful. A buffet affair served in the cellar with bread, meats, yoghurts, cheeses, eggs and cereals. If I had one gripe, it wasn't with the staff or the hotel - it was with the other guests. Before you start shouting at the staff for things like hot milk - actually shouting at them - firstly, check your manners because they are people just like you and could do with being shown some respect and, secondly, maybe check the big thing of hot milk yourself? Some people could really do with a crash course in how to behave when out in public! Anyway, back to the hotel. All the staff were generous with their time and information. They were friendly and only too willing to help. My usual preference is for Accor hotels (Ibis or Mercure) and I think this is my first Best Western - certainly my first in many years - and it has made me rethink how I book. I would come back here in a heartbeat - in fact, I can pretty much guarantee that I will be back this year at least once. My son rated it 10 - even when I told him that the scoring was out of 5!

Laurence M, Responsable réception at Best Western Hotel Faubourg Saint-Martin, responded to this review
Dear Sir, Following your stay in the Best Western Faubourg Saint Martin, thank you all for your contribution and your testimony on our services and facilities. This is fundamental. We bring indeed the greatest interest to the mutual satisfaction of our customers. All our staff thank you for your kind review! To allow you to rediscover our services and our hotel, it is with pleasure that we welcome you during your next stay to meet all your expectations. To do this, do not hesitate to contact us directly. Thank you again for your stay, it was a pleasure to meet you Best regards Laurence M. Operating M. Best Western Hôtel Faubourg Saint Martin

"Ok - not more than that"

2
26/07/2017

The hotel os well located an near the gare de l'Est and Notre Dame. At check-in we were friendly welcomed. The hotel has a modern appearence but you notice that it's become old and a renovation should be done. The room was very small. When we arrived the coffee machine and dishes in the room were dirty. In the toilet no soap/shampoo in the shower. After the next day cleaning in the morning the soap/shampoo bottle was still empty. A toilet brush was also missing. I had to ask for one in the reception. The receptionist wasn't very friendly and gave me a improved, dirty brush. Breakfast is in the cave. Only a few tables are available and if you have bad luck you don't find a free place (was our case on one day). Options are very limited: some juices, coffee and milk, bread (baguette croissant and toast), some yoguhrts and cooked eggs. All in all I don't think this hotel deserves the 3 stars. It is more 2-2,5 stars.

Laurence M, Directeur général at Best Western Hotel Faubourg Saint-Martin, responded to this review
Cher Atslenam, Ce fut un plaisir de vous accueillir dans notre établissement. Je suis contente que vous ayez apprécié l'emplacement, c'est vrai que nous sommes idéalement placés, proche de 2 des principales gares parisiennes et proche de 3 stations de métro. Je regrette que votre séjour ait été entaché par l'absence de savon et de shampoing, éléments qui ont été corrigés dès que vous nous l'avez signalé, mais vous avez raison, cela ne devrait pas arriver. Je suis surprise de lire votre ressenti concernant le petit-déjeuner, les produits sont pourtant variés, frais. Nous proposons des produits Bio et allégés. Vous trouverez, en plus des basiques, de la charcuterie, du fromage, et un gâteau maison que Sophie fait, tous les matins, pour le plus grand plaisir de nos clients. Il est vrai que la cave voutée peut sembler petite, mais quel charme de prendre son petit-déjeuner dans cet environnement. Nous avons pour projet, au dernier trimestre 2017, de le servir au rez-de-chaussée pour, effectivement, avoir une plus grande capacité d'accueil. Je reste à votre disposition et j'espère vous réaccueillir lors de votre prochain séjour, notamment pour vous montrer notre nouvelle salle de petit-déjeuner Laurence M. Responsable d'exploitation, Hôtel Best Western Faubourg Saint Martin

"Can't recommend because the wifi was so terrible"

2
20/06/2017

Mostly adequate hotel about 15 mins walk from Gare du Nord and 30 mins from most north bank tourist stuff. Sketchy area, but convenient. Clean enough and the rooms, while tiny, are adequate. Big problem is the wifi. You have to fill out log-in forms on every device, each day. Then, if you're nonactive on any device for 5 minutes, it logs you out and you have to log back in again manually. If you depend o being available to people calling on Skype or other VOIP apps, this hotel will not work for you. Even if you just want to surf the net and check mail, it's a problem.

Laurence M, Responsable relations clients at Best Western Hotel Faubourg Saint-Martin, responded to this review
Dear Sir, Madam, Thank you for your appreciation and suggestions for improvements. I agree with you on the multiple necessities of Wi-Fi connections every day. You have to put your e-mail on each of your devices and this every day. The reason is simple: first of all it allows to secure access (so passers-by can not connect to our Wi-Fi, only a customer can benefit from the network). Also, this ensures fluidity in the network because a device that remains connected without being used by the client clutters the network while still using the data. On the other hand, I am surprised that the connection was bad to the point of not being able to use Skype this is not normal. Did you report it on the spot? In general, we reboot the internet box to restart the connection and if that does not work, we call the operator. I hope that your stay in Paris went well. and hope to welcome you another time. Best regards

"Unacceptable handling of 'confirmed reservation'"

1
12/05/2017

I reserved a room for tonight via Booking.com. When I arrived at the designated time, I was told that Booking.com had made an error and that there were no free rooms after all - despite the fact that my hotel was fully paid in advance and fully confirmed. I was then taken to a neighbouring hotel which the receptionist said was in fact 'the same hotel' and of a comparable standard. My heart sank when I first saw it: the outside suggested 'fleapit', and although it turned out to be better than it, the standard is very low - far lower than that of the Best Western. I would never have chosen to stay here otherwise. Furthermore, and unsurprisingly, the cost of the 'new' hotel is much lower than that of the Best Western, but as I had prepaid for my room I have ended up being charged €100 for accommodation of little more than fleapit quality! I have to wonder whether Best Western was able to sell my original room at a higher price than the one I had reserved at Booking.com, and it then moved me to a cheaper, inferior hotel, pocketing the difference. I have reported this to Booking.com and hope that anyone else with similar experiences at the Best Western will do so as well.

Laurence M, Responsable relations clients at Best Western Hotel Faubourg Saint-Martin, responded to this review
Dear Sir, Thank you for providing your review. I do actually remember you and the situation in question, and I completely understand your reaction. However, I would just like to clear up some misunderstandings if I may. All hotels sometimes need to provide alternative accommodation for guests. It is something that can happen under exceptional circumstances; and contrary to what you suggest in your review, you were unfortunately the victim of unforeseen circumstances. We accommodated you in a different hotel on the evening in question; and though it was admittedly not furnished in quite the same way, it was still a 3-star hotel. To avoid upsetting any plans for trips and visits you may have had, we selected the hotel on the basis of its close proximity. Though I can understand the inconvenience this situation caused you – I would have felt similarly inconvenienced in your place – you did seem to be satisfied with the solution at the time. However, I cannot allow your claim that we did this in order to use your room for another guest, charging more for it and pocketing the money ourselves, to go unchallenged. We take offence at this assumption. There is absolutely no truth to it whatsoever, and it is even tantamount to defamation. We are a family run hotel. We wanted to find a solution that would be satisfactory to all concerned, but the alternative hotel was not to your liking. I can understand that, but we are not dishonest. We in fact got back in touch with you and listened to what you had to say, and you accepted the 50% refund we offered as a gesture of goodwill. To avoid this kind of situation occurring in future, I invite you to book directly with the hotel next time. That way you will also be able you to choose the room you want by discussing your specific requirements. Laurence M. Operating Manager

"Good location in paris"

4
21/03/2017

Hotel is in a good location had the metro + buses and shopping near by and good bars + restaurants the room in the hotel was very clean and had a coffee machine for the morning time the continental breakfast was not bad either + the hotel staff very good & helpful

lmannessier, Responsable réception at Best Western Hotel Faubourg Saint-Martin, responded to this review
Dear monkfish3366, Following your stay in the Best Western Faubourg Saint Martin, thank you all for your contribution and your testimony on our services and facilities. This is fundamental. We bring indeed the greatest interest to the mutual satisfaction of our customers. All our staff thank you for your kind review! Out hotel propose in all rooms a Nespresso machine with free coffee, and a continental breakfast with two kinds of offers. free of charge in your room. To allow you to rediscover our services and our hotel, it is with pleasure that we welcome you during your next stay to meet all your expectations. To do this, do not hesitate to contact us directly. Thank you again for your stay, it was a pleasure to met you Best regards Laurence M. Operating M. Best Western Hôtel Faubourg Saint Martin

"Fantastic Stay"

5
04/03/2017

Super Service Minded Staff & Clean Rooms! Right from the moment we arrived the staff was not shy to ask us questions about our stay and what we planned for our visit. They then took the initiative to research the best and most affordable ways to go about our sightseeing, leisure activities, routes on where to walk around the city, bus/train routes and restaurants They helped my husband to find places to play poker and helped me to find the best way walk to get to my course at L'ecole Vancleef & Arpel. Having them google search for us in French made our trip so much more relaxing because it was less headache for us because then we didn't need to think about if we were making the most affordable and logical choice. Wonderful Staff!!! The rooms were clean and tidy, nothing out of the ordinary spectacular but cozy.

, Responsable réception at Best Western Hotel Faubourg Saint-Martin, responded to this review
Dear Tina, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. Best regards Laurence M Best Western Hôtel Faubourg Saint Martin

"Nice staff, nice comfortable hotel, very good location and connectivity"

4
27/02/2017

This is a convenient hotel if you are keen to have Indian Food only...then a visit to Passage Brady ( I have done a separate review of a Pondicherry Restaurant) which is 2 streets away from this Hotel. Apart from that some rooms in this Hotel are very small and none have any cupboards...so Ok for short stays...Coffee machine is very helpful in the room with refills everyday....Very close to Starsbourg--Saint-Denis Metro.. and good connectivity to most attractions in Paris by Metro or Bus...Do but a 2-3 days bus pass since there is lot of travelling by these modes to be done.

, Directeur général at Best Western Hotel Faubourg Saint-Martin, responded to this review
Dear MilesandSmiles, Thank you for your comments on your recent visit with us. We would like to inform you that many restaurants (French, Chinese, Japanese, Indians ...) are present all around our Hôtel. As our hotel is located in the heart of Paris, all gastronomy are represented, each within a 5-minuts walking. We invite you to ask for our reception during your next stay in Paris, to get advice, reservations and information on the best tables. Regarding the size of our rooms, these are standard, from 14 to 18m2 depending on the categories. We are sorry that you have been able to find these small ones, but again, all our team is able to propose you to visit rooms to make your choice in case of unsatisfaction on the one originally allocated. Our rooms actually have open cupboards, decoration fitting in the atmosphere desired for our rooms. Finally, it' better to subscribe to a metro ticket 3 days during your stay, as the trips to Paris are mainly through this way. During your next stay, we sincerely invite you to ask our team, available 24/24, to help you, to avoid uncomfortable practical details that disrupt your stay. Best regards, Laurence M. Best Western Hotel Faubourg Saint Martin

"Not to bad "

4
11/12/2016

hotel itself was a bit hard to find as it's down an alley but apon arrival the receptionist was great . very friendly and polite. room was good size and was clean but carpet had a stain but you would get over that. bathroom was very nice . air con was great as it was +29 for our stay. breakfast was a good selection and very tasty . a few tips for any future travelers as beware of pick pockets as on the last day a group tried with me close to the hotel but I got tips from YouTube which helped but from that time I did not feel safe. and on the last day we we had trouble printing tickets from the lobby computer and the receptionist helped . he tried for 20 minutes and I apologised for the trouble..he said to me oh no surprise no trouble I am here to help you as it is my job .... honestly I loved this as it was great hospitality as I also work in a restaurant. there was a say block party outside the hotel on the last night also but we had a evening flight so it was not to bad and the music was good and they stopped at 23:00 so was OK. I loved staying in this hotel and I would stay in it again but the location is not the best.

Hotel_Litteraire, Responsable réception at Best Western Hotel Faubourg Saint-Martin, responded to this review
Dear Sir, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Best regards

"Hotel Summary"

3
29/10/2016

We expected and got a small room for our 3 day trip. The room was clean and functional. There is a currently a bit of resentment being shown towards British people in France. Our party of three had to set our own breakfast table for three persons each morning. The usual set up was tables of two and as we were down for breakfast each day we thought they might have set a table for three to accommodate our party, they didn't. Perhaps we expected too much... We also paid in advance through the Best Western Central Booking office and included breakfast in our payment. The hotel charged us again for breakfast and getting the benefit of the doubt was not going to be an option. The rude receptionist was not going to give us the benefit of the doubt and in the end I paid the extra and the Best Western Central Office refunded the money when we got home. I'm finished with France as we spent three days being concerned about pick pockets and thief's and rude locals with anti British attitudes.

Hotel_Litteraire, Responsable réception at BEST WESTERN Hotel Faubourg Saint-Martin, responded to this review
Dear Sir or Madam, We thank you first of all for sharing us your feedback and your comments following your recent stay with us. We would like to answer to these remarks in order to clarify many points. We are so disapointed by your remark regarding the welcome of the British guests. Our hotel, like any other hotel, is a permanent place of reception and services around an international and multi ethnic guests. Our teams welcome new people every day in English, Spanish, German, Arabic and other a multitude of guests, making the wealth of our profession. It is therefore inconceivable to make any difference in treatment between our hosts. Regarding our breakfast, it should be noted that the arrangement of the tables is done by two. We will not fail to make our breakfast service aware of the importance of paying particular attention to everyone's expectations. However, without knowing the exact time of your breakfast (self service), it seems complex to us to made a special arrangement. Our reception is at your disposal 24:24 to organize this type of request. We also noticed that an error occurred in your reservation regarding these same breakfasts, and that it appeared that these were not included in the reservation. As your booking center has reimbursed this amount, it seems that the error was corrected by its author, and not by the hotel, who only wished to apply the conditions stipulated by the reservation made. However, we are relieved that this situation has been successful. We hope that you do not really intend "not to return to France" for the reasons mentioned above and remain at your disposal for a more thorough exchange around your stay. Best regards

"Always good"

5
16/10/2016

Always a pleasure to stay here. Rooms are small but all you need is there. Very clean rooms and a simple but pretty good breakfast. The lady serving the breakfast is very kind. Sophia the manager is always very welcoming. This time I missed the fresh orange juice and the nice coffee machine they used to have. Nevertheless the coffee they served was good. I will be back again. Thank you for the pleasant stay.

Hotel_Litteraire, Responsable réception at BEST WESTERN Hotel Faubourg Saint-Martin, responded to this review
Dear Michel, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Best regards

"Great little hotel"

4
13/10/2016

The hotel is modern. The room is small, but cozy. The Nespresso machine was a major plus. The bathroom was surprisingly large for a European hotel. The hotel is in a very central location between Gare du Nord and Notre Dame just off Strasbourg Blvd.

Hotel_Litteraire, Responsable réception at BEST WESTERN Hotel Faubourg Saint-Martin, responded to this review
Dear Sir, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Best regards

"Convenient and peaceful - but best for very small people!"

3
16/09/2016

The hotel is a a short walk from Strasbourg-St Denis Metro station and not too far from Gare du Nord and Gare de l'Est - but in a quiet pedestrianised street in what is a very busy and vibrant part of the city. The bed was comfortable but the room (23) was extremely small. In fact we have never had such a small hotel room. I collided with the TV on the wall on one occasion and we really had to creep round the (large) bed in order to avoid colliding with other furniture. The shower itself is fine but the toilet is tiny and opening the door get in and out of it was quite an exercise. The tap on the sink was unnecessarily complicated - oh for an old-fashioned tap that you just turn on and off! I guess the economics of city centre hotels means that you have to cram in as many rooms as possible but this did seem extreme. That said, it was convenient and not bad value at 99 euros including breakfast which was a good buffet.

Hotel_Litteraire, Responsable réception at BEST WESTERN Hotel Faubourg Saint-Martin, responded to this review
Dear Sir or Madam, Thank you for sharing with us your feedback after your stay with us again. Your opinion is important for us and allows us to offer our guests an even more positive experience. However, we are particularly surprised by your review, and we apologize about the inconvenience. Our hotel was renovated few years ago, and we never recieve a similar feeling about the quality of our equipment. Especially for the tape. In this case, do not hesitate to ask our team directly during yout stay to find another room or solution. We invite you to stay with us again during your next stay, remembering your request, we will ensure you that the room assigned will match your requests. Best regards,

"Tight room"

3
07/09/2016

I've been to this hotel already one year ago. Last time i was positively impressed by this hotel, as it was freshly renewed. Rooms are small (but this is Paris). However this time i must say I have been negatively impressed. The room already looks old, paint is cracked on the wall in many areas, and is peeling off around the shower. Moreover I could almost not fit in the shower, as the ceiling there was a mere 1,85 at max. A pity for what looked like a nice renovation.

Hotel_Litteraire, Responsable réception at BEST WESTERN Hotel Faubourg Saint-Martin, responded to this review
Dear Sir, Thank you for sharing with us your feedback after your stay with us again. Your opinion is important for us and allows us to offer our guests an even more positive experience. However, we are particularly surprised by your review, and we apologize about the inconvenience. Our hotel was renovated few years ago, and we never recieve a similar feeling about the quality of our equipment. In this case, do not hesitate to ask our team directly during yout stay to find another room. We invite you to stay with us again during your next stay, remembering your request, we will ensure you that the room assigned will match your requests. Best regards,

"Such a nice place"

4
26/08/2016

I really appreciated this hotel. Rooms are comfortable, clean and well-furnished. The first time I met the receptionist, she seemed to be really nice and she was also pretty good at speaking English (not really common in Paris). The hotel is also close to two metro stop, one of these is Strasbourg Saint-Denis, which is connected to the centre of Paris. I would absolutely recommend it.

Hotel_Litteraire, Responsable réception at BEST WESTERN Hotel Faubourg Saint-Martin, responded to this review
Dear Sara, Thank you so much for your time and sharing your experience in our hotel. This is always nice for the whole team to know we contribute to your nice memories in Paris. We hope to welcome you again soon. Kind regards. Laurence

"Awesome service!"

5
24/07/2016

I stayed here for 3 days in July. On leaving, I forgot to empy the safe in my room. I was enroute to my next stop in Germany and asked my son, in South Africa, to liase with the hotel to organise to send my belongings on to me. The hotel was extremly helpful an effecient and one day later my belongings arrived via courier to my next destination. I had an early start the one day and the kitchen organised that I could have breakfast earlier than the usual breakfast starting time. They really went out of there way to please! The front desk staff were very friendly and helpful. The hotel itself is very conveniently located. Close to Strasbourg St Denis metro. There is a convenience store close by and lots of pavement cafes. The rooms are small but modern and well-priced. I would stay again and would definitely recommend the hotel.

Hotel_Litteraire, Responsable réception at BEST WESTERN Hotel Faubourg Saint-Martin, responded to this review
Dear Sir, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Best regards

"Excellent"

5
19/07/2016

Excellent location, some minutes walk away from Marais. Hotel looked brand new, rooms really comfortable. Very helpful, nice and professional staff! Welcome was really quick and departure very smooth. Hotel had all that I needed.

Hotel_Litteraire, Responsable réception at BEST WESTERN Hotel Faubourg Saint-Martin, responded to this review
Dear Sir, We thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. best regards

"Good value for the money"

3
16/07/2016

We stayed here for 3 nights with some friends while visiting Paris. Rooms were comfortable, the air conditioning worked well and the breakfast was very good. Location was close to the Marais district which was handy for us. Staff was friendly but the only glitch we ran into is that they originally put us into a room which had recently been fumigated (why I'm not sure but I'll have to guess it was for bedbugs). Surely they must have have known that and were hoping we wouldn't notice. After they changed our room, the new one was great. I would recommend this place but be careful they don't try to stick you with a substandard room.

Hotel_Litteraire, Responsable réception at BEST WESTERN Hotel Faubourg Saint-Martin, responded to this review
Dear Sir or Madam, We thank you for taking the time to leave your feedback, following your recent stay with us, and are happy that your trip to Paris was up to your expectations. However, we wish to clarify diferents remarks or complains you made. First, it should be noted that your first room was originally assigned to you perfectly matched with the kind of room you reserved and never time our hotel assigned an inferior room, especially since there are only two kind of room categories in our hotel. However, we changed your room on request, following a unpleasan smell, which was the aerosol products used for all our rooms, which have nothing to do with "fumigen" treatment heavy which would require the close of the room for several days or weeks. If I can provide any assistance, please don't hesitate to contact us direclty by email or phone for any more questions. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Best regards

"No complaints!"

4
10/07/2016

Read a few previous reviews and arrived a little apprehensive, however soon relaxed! Found this hotel to be in. Great location, OK your not next to all the attractions but you do get to see a different part of Paris! And enjoy some cheaper foods! Hotel easy to find from Gare Du Nord, 10 min walk. Our room was very nice, not massive but plenty of room, we were thankful for the air conditioning as it was high 20's during our stay-only negatives were shower had no screen so water did get everywhere and you only got 1 towel each! Coffe machine a nice touch, an English TV channel would have been nice. Just round the corner is Strasbourg-Saint Denis metro station, we walked to the Eiffel tower, took us a little less than 2 hours but was a lovely walk, down to the river and turn right, just follow the river. 20 min walk to Notre Dame, head the down the road. we had a lovely time and we're glad we chose this hotel, otherwise we wouldn't have visited this end of the city, canal Saint Denis is also lovely-head up the road the right for that one. Arrived back late a couple of nights and never felt unsafe and never got bothered by anyone.....book this hotel, you won't be disappointed!

Hotel_Litteraire, Responsable réception at BEST WESTERN Hotel Faubourg Saint-Martin, responded to this review
Dear Sir or Madam, we thank you for taking time to leave a feedback regarding your recent stay at our hôtel. Please note that we have BBC & CNN in all our TV, and you can ask us for more that 2 towels in your room 24h/24 7j/7. Don't hesitate to ask our staff directly during your stay : ) If I can be of assistance in the future, please don't hesitate to contact us directly by email or phone. regards

"1st trip to Paris"

3
09/07/2016

Pros: The hotel staff was very nice, welcoming. Room was clean and nice. I slept like a baby but our friends who were three floors up heard sirens all night. Location: You get what you pay for. Not the best location many people out trying to make a hustle but they did not openly bother you like the sellers at the Eiffel tower. We had to walk pretty far to all the tourist attractions. This was the only drawback we found. We found the hotel staff to be very accommodating. Upon arrival, we didn't find the first room to our liking. The front desk man happily took us around to see the other rooms and again, happily changed us to the one we preferred. This was our first stay in Paris. We found the front desk staff happy to book tours and taxis and make recommendations to us, all of which we enjoyed.

"Average Hotel....Good Location"

3
29/06/2016

The Hotel has average facilities and below average room size but the location is good..very near to major station - Gar dl' East station (RER + Metro). It is not one of the premier hotels of Best Western group but the tariff is not very far from the premier Best Western Hotels.

Hotel_Litteraire, Responsable réception at BEST WESTERN Hotel Faubourg Saint-Martin, responded to this review
Madame, Monsieur Nous vous remercions d'avoir pris soin de déposer votre commentaire suite à votre récent séjour parmi nous et sommes sensibles à votre remarque concernant la localisation de notre hôtel, situé en plein coeur de la capitale. Notez toutefois que notre hôtel dépend d'un Best Western 3 étoiles, et non d'un "Best Western Premier", réservé aux hôtels 4 étoiles. Votre jugement est donc potentiellement altéré par la mention de cette information. Concernant la taille de nos chambres, celles ci correspondent aux critères standards, et plusieurs propositions peuvent vous être formulées dans le choix de votre gamme. Ainsi, nous vous proposons des chambres "Nature" et "Plume", d'une superficie plus importante, et parfois plus à même de correspondre aux besoins de notre clientèle présente sur un long séjour. Nous éspérons que grâce à ces informations, nous aurons à nouveau le plaisir de vous accueillir à Paris une nouvelle fois ! bien cordialement

"Nice hotel in a very run down area of Paris!"

3
08/06/2016

This hotel was very clean. The rooms were small but provided everything you could need. The staff was extremely helpful. If this hotel could be picked up and moved, I would stay there again. The area though was very questionable. Although we didn't necessarily seem unsafe, there were homeless people sleeping on the corner just down from the hotel and there was nowhere nearby that we wanted to eat at - due to the area being questionable. We had a room on the first floor overlooking an alley. The room was VERY warm even though they advertise they have air conditioning. We could open our window to get air (although no screens in windows), but there was a Tandoori restaurant in the alley. This made it difficult to open windows because of noise from outside diners and the strong smells from the restaurant. If I could re-do I would have paid double the price to stay closer to the actual center of Paris -- ie) Eiffel Tower, Latin Quarter. I felt I was leaving Paris every night to go to my hotel. Think visiting Manhattan and taking the subway every night into the Bronx to your hotel!

Hotel_Litteraire, Responsable réception at BEST WESTERN Hotel Faubourg Saint-Martin, responded to this review
Cher Madame, Monsieur Nous vous remercions d'avoir partagé avec nous ce commentaire suite à votre récent séjour parmi nous. Bien que nous soyons ravis que notre accueil ait pu satisfaire à vos attentes, nous regrettons certaines mentions dont vous nous faites pas, et souhaitons vous apporter des précisions. Tout d'abord, il est a noter que notre climatisation fonctionne en mode estivale depuis le 19 Mai dernier. Par conséquent, il vous était tout à fait possible d'obtenir une température à partir de 19 degrés dans votre chambre. Ouvrir votre fenêtre dans le même temps ou la climatisation serait allumée provoque inévitablement la coupure automatique de cette dernière, pour des raisons d'économie d'énergie. Si toutefois vous aviez éprouvé une difficulté, notre équipe est à votre disposition pour vous expliquer le fonctionnement de l'air conditionné, et solutionner votre problème en cas de dysfonctionnement directement pendant votre séjour. Nous sommes également surpris par votre remarque concernant notre localisation. Vous nous précisez en effet avoir l'impression d'arriver dans le "Bronx", et de "quitter Paris" en revenant à votre hôtel. Notez que notre établissement est situé en plein coeur de la capitale, non loin de l'hyper centre, et que le 7ème arrondissement de Paris ( Tour Eiffel...) n'est pas un point central de Paris. Nous espérons que ces informations pourront contribuer à vous inviter à séjourner à nouveau parmi nous ! Bien cordialement

"Good hotel better than it looks...."

4
18/05/2016

Walk up and unassuming hotel. Reception small but actually pleasant seating area around. Lifts are poor and they need to look at these to improve the feel - this will go a long way Rooms clean and pleasant. Big bed. Odd shower is open in the room but it is all good and clean. Not sure misses would be keen showering behind a screen as I watched TV.....?!! Good value, clean with polite staff

Hotel_Litteraire, Responsable réception at BEST WESTERN Hotel Faubourg Saint-Martin, responded to this review
Dear Sir or Madam, Thank you for taking time to leave a review following your recent stay with us. We are also delighted that your stay went smoothly, and pleased to welcome you again on a future stay. You will note that our hotel was fully refurbished last year, and has new equipment for party. With two lifts, one is actually larger than the other, because the space between the walls appear more important. We unfortunately can not offer more lift in regard to the second, because the space between the columns do not allow it. We also pass on your remarks about our spaces to our architect, always very sensitive of our customers feeling. Regards,

"3 night stay.... "

5
17/05/2016

Last night here... Bed is perfect the room size is excellent couldn't ask for a nicer room. Hotel is in central location walking distance to most things we have walked miles! Would stay here again if we come back x

Hotel_Litteraire, Responsable réception at BEST WESTERN Hotel Faubourg Saint-Martin, responded to this review
Dear Sir, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Best regards

"Great location and great room"

5
04/05/2016

The hotel has a very central location and even though Paris is a big city you can walk to most things. The room was very nice, it has a big bathroom with all the necessary stuff and the bedroom also had a great size with a good bed, coffee machine and television.

Hotel_Litteraire, Responsable réception at BEST WESTERN Hotel Faubourg Saint-Martin, responded to this review
Madame, Monsieur Nous vous remercions d'avoir pris le temps de déposer ce commentaire suite à votre récent séjour au sein de notre établissement. Nous sommes sensibles à vos différentes remarques sur nos équipements et le confort de nos chambres. Tout a en effet été pensé par nos équipes pour votre confort, et nous sommes ravis que vous ayez pu y être sensible. Nous serons par conséquent enchantés de vous accueillir à nouveau lors de votre prochain séjour à Paris.

"Very good value hotel in Paris"

5
23/04/2016

We stayed at this Hotel for two nights on the 4th and 5th of April 2016.My wife and I had room number 26 and other members of my family had room 27 both together on the 2nd floor. The receptionist was very helpful and asked if we wanted two keys to each room or just the one, we thought two would be better. We were checked in and given a brief rundown of breakfast times and the breakfast room, along with other details about the hotel. Unfortunately we were informed that the lift to our floor was broken awaiting parts, but this was not a problem as we only had cabin sized luggage and the stairs were not too many. On entering the rooms we found them to be very clean with T.V., alarm clock that also had a built in charger for the ipad, coffee maker and safe if required. The bed was very comfortable and the room not at all cramped like some of the other rooms reviewers have stayed in. We had a double room and next door had a triple room with one double and one single bed. The shower was very powerful and the whole room seemed to have been recently decorated. Breakfast was of Continental type but was plentiful and had a varied choice of meats, cheeses, bread, eggs, cereal, yogurt, tea and coffee and was self service in a quaint underground cellar. On the day of departure the Hotel has a secure luggage room for guest use where you can leave your belongings for free until nearer your flight time, which is a nice gesture on their behalf. Overall this Hotel is very clean, well kept with good staff and within about five minutes walking time to two Metro stations( Chatteau d'Eau and Strasbourg Saint-Denis.) Personally I would suggest using the Strasbourg station for this Hotel as the overall area seemed better from there. I had no problem with this Hotel and would recommend as a good value base for exploring Paris.

Hotel_Litteraire, Front Office Manager at BEST WESTERN Hotel Faubourg Saint-Martin, responded to this review
Madame, Monsieur Nous vous remercions pour ce long témoignage faisant suite à votre récent séjour parmi nous. Toute notre équipe vous remercie d'avoir fait mention de la qualité de l'accueil qui vous a été réservé. Nous avons en effet à coeur de satisfaire l'ensemble de vos demandes et de vos attentes. Nous sommes désolés que l'ascenseur ait malheureusement subit un dysfonctionnement lors de votre séjour. Une pièce était effectivement à changer, et celui ci n'a été arrêté que quelques jours. Nous avions toutefois pris soin de vous attribuer des chambres situés aux premiers étages, afin de ne pas vous incommoder. Nous serons ravis de vous accueillir à nouveau au sein de notre hôtel lors d'une prochaine visite de Paris, et vous remercions une nouvelle fois pour ce commentaire très complet sur nos équipements. Cordialement

"Very nice place"

5
10/02/2016

Friendly place at the right place in PARIS. Clean and cosy rooms, perfect staff near theather and Brasserie FLO. Lot of Bar . SUBWAY South North ans Est West in 2 minutes Great time in Best Western Saint Martin and enjoy

Hotel_Litteraire, Responsable réception at BEST WESTERN Hotel Faubourg Saint-Martin, responded to this review
Dear Sir, Thank you again for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

"Compact Rooms."

4
19/01/2016

Ok so the rooms are really small. I mean so small that with a double bed you couldn't walk straight at the end to get to the bathroom. Or lay your bag out to get anything out of it. (Not ideal for a couple with 6 weeks worth of luggage in tow!) In saying that the room was clean, check in was easy and staff were always friendly. When we checked in the bin in our room still had stuff in it and the coffee machine hadn't been replenished from the last visitors. Not big issues of course, and the small rooms I understand is common but not being able to walk past your bed properly! I would stay here again, a few little things but not big issues in the scheme of things really :)

"Good value"

4
19/10/2015

Admittedly not in the best part of Paris in terms of the locals, the hotel is in a great location for exploring the city with great transport connections. It is also within walking distance of some of the best restaurants in Paris. The rooms are fairly small but clean, well appointed and comfortable. The staff are friendly and helpful which makes a difference. All in all a really good place to pitch base camp and explore the city.

Hotel_Litteraire, Responsable réception at BEST WESTERN Hotel Faubourg Saint-Martin, responded to this review
Cher Monsieur, Nous vous remercions pour ce commentaires et ces différentes remarques autour de nos équipements et de notre personnel ! Nous tenons toutefois à vous informer que vous avez la possibilité, lors du choix de votre type de chambre, de sélectionner une catégorie plus adaptée à vos besoins, notamment en terme d'espace. Les catégories "Nature" ou "Plume", répondront sans doute à ces attentes, avec des superficies plus importantes. Toute notre équipe vous remercie chaleureusement et espère avoir le plaisir de vous accueillir une nouvelle fois lors de votre prochain séjour à Paris. Bien cordialement,

"OK hotel, warm room"

3
14/10/2015

Stayed here for 3 nights in october. The room is ok, a little small, but overall decent for a Paris hotel. Some sloppy washing and a tub that would not empty without prying open the drain. Also the air condition was on full blast when arriving late at night which resulted in a very warm room to sleep in. The front desk told me that since it was winter you could not turn the air condition on, but it was on full blast pumping warm air into the tiny room. We turned it off and opened the window but right outside the window was a ventilator pumping warm, smelly air back into the room. Not a perfect start to our stay.

Hotel_Litteraire, Responsable réception at BEST WESTERN Hotel Faubourg Saint-Martin, responded to this review
Madame, Monsieur Nous vous remercions d'avoir pris le temps de partager avec nous votre expérience passée au sein de notre hôtel. Nous sommes navrés que vous ayez pu subir un désagrément lié au système de climatisation. Notez qu'en effet, nos systèmes produisent du froid en période estivale, et du chaud en période hivernal. L'inverse n'est pas possible d'un point de vue technique. Dans le cas ou la température ambiante de votre chambre serait trop élevée, et ou vous ne souhaiteriez pas laisser votre fenêtre ouverte, n'hésitez pas à solliciter notre réception, qui vous proposera, par soucis de confort, de changer votre chambre. Ce soucis ne serait ainsi jamais arrivé. Nous serons ravis de vous accueillir à Paris lors de votre prochain séjour, afin de vous faire redécouvrir nos chambres et notre service, et ne pas rester sur ce sentiment mitigé. Bien cordialement,

"Rooms are to small"

3
02/10/2015

Nice little hôtel, friendly staff strange neighbourhood but it is OK... If you get a room on the fifth floor try to change it... The rooms are under the roof and you have to bend over to walk in it (see uploaded pics) Overall score 3/5. Didn't try the dining room as our stay was only room with breakfast. Free WiFi, à complimentary bottle of water available. I Was waken up by the alarm clock of one of the neighboor rooms.

Hotel_Litteraire, Responsable réception at BEST WESTERN Hotel Faubourg Saint-Martin, responded to this review
Dear Sir or Madam, Following your stay in the Best Western Faubourg Saint Martin, thank you all for your contribution and your testimony on our services and facilities. This is fundamental. We bring indeed the greatest interest to the mutual satisfaction of our customers. On our website, we can propose you different kind or froom ( standard, executive or Prestige). We invite you to select for your next stay an executive room, more bigger than the standard. To allow you to rediscover our services and our hotel, it is with pleasure that we welcome you during your next stay to meet all your expectations. To do this, do not hesitate to contact us directly. Thank you again for your stay, it was a pleasure to met you Best regards

"Room had a poltergeist (haunted)"

5
03/09/2015

My pillow that i put on the floor got thrown at me when I just laid down at night. Other than that the hotel is really nice and the breakfast too! There were building noises that started at 6am or something stupid.

Hotel_Litteraire, Responsable réception at BEST WESTERN Hotel Faubourg Saint-Martin, responded to this review
Dear Sir, We thank you for taking time to comlete the survey regarding your recent stay at our property. In response to your comment, we just want to confirm and inform our others guest that our hotel never welcomed "Poltergeist"... We thank you for your opinion in our hotel ! It will helping all the people reading this web page to make their choice with lots of good tips !! Many thanks for your comment regarding all our equipments, and will be a pleasure to welcome you again in our hotel. regards

"Cute place"

4
31/08/2015

A cute modern looking room. A few minutes (by walking) from Chateau d'Eau metro station. A good selection of food for breakfast. Very good wifi connection. Quiet lane. Only 1 complaint for the room I had: someone might have forgotten to install a shower curtain/door and the water splashed everywhere into the bathroom. There's a convenience store just a few steps away.

Hotel_Litteraire, Responsable réception at BEST WESTERN Hotel Faubourg Saint-Martin, responded to this review
Madame, Monsieur nous vous remercions pour le témoignage que vous avez pris soin de déposer auprès de notre communauté. Votre avis est important pour nous, et nous somme ravis de lire que votre séjour parmi nous s'est déroulé au mieux de vos espérances. Nous serions par conséquent ravis de vous accueillir lors d'un prochain séjour ! Cordialement

"Awesome location!"

4
28/08/2015

We caught the Eurostar from London to Paris. From the train station we decided to walk to the hotel. It wasn't that far at all. Checking in was a breeze, and the dude at the desk was super helpful and friendly. The room was clean and a bottle of water was waiting for us, nice touch. The dude at the desk said we could ask him for a larger, colder bottle of water if we wanted because we found the aircon to be a little weak. The location was perfect as we like to walk around and soak up the cities we visit. Breakfast was substantial too! Would totally stay again in the future. Thanks for having us!

Hotel_Litteraire, Responsable réception at BEST WESTERN Hotel Faubourg Saint-Martin, responded to this review
Dear Sir or Madam, What a great pleasure to read your very nice comment ! We are so happy that you had a wonderful time here and that you were surprised by the hotel & is value for money ! Many thanks from the whole team ! Effectivly we hope that we could have the pleasure to welcome you again (or your friends) if you come back one day to Paris !! Do not Hesitate to contact us directly ! See you Soon Kind regards

"Great Hotel Employees!"

5
27/08/2015

My husband and I can't say enough good things about this hotel, especially about the people who were responsible for our comfortable stay. Besides needing help regarding things we expected--directions in Paris, restaurants in the area, etc., we also found ourselves with a medical emergency during our stay, and so much appreciate the compassionate help of the hotel employees, especially Sophia who was so warm and friendly. This is an out-of-the-way hotel--not "boutique" but on a quiet side street in the 10th arrondissement near Strasburg and St. Denis, built in the late 1800s. Is it "romantic"? No chandeliers, no gilt-edged Empire furniture, only a great breakfast and a small room with a tv and a bathroom with shower where we slept and talked and launched our museum visits from. Nothing special, really, but the staff made it so. They called the "pompiers" [EMTs in Paris] when we had the medical emergency, they used their computer to get us passes for attractions. For the price we'd say we were treated like VIPS.

Hotel_Litteraire, Responsable réception at BEST WESTERN Hotel Faubourg Saint-Martin, responded to this review
Dear Sir or Madam, What a great pleasure to read your very nice comment ! We are so happy that you had a wonderful time here and that you were surprised by the hotel & is value for money ! Many thanks from the whole team ! Effectivly we hope that we could have the pleasure to welcome you again (or your friends) if you come back one day to Paris !! Do not Hesitate to contact us directly ! See you Soon Kind regards

"Quiet, clean, comfy in central Paris."

5
26/07/2015

Great location, clean, friendly, quiet! We had a short stop over in Paris (2 days in mid-July) and wanted something relaxing, cool, and quiet after a long trip. We found this hotel through Trip Adviser (googling around for locations in the neighborhood so we could be near Gare du Nord for travel to CDG airport.) What a gem! because it faces onto a 'passage' rather than main boulevard, it was surprisingly quiet. Didn't want to mess with metro for the short stay and didn't have to -- though it's right at corner. We could walk to lots of great shopping, restaurants, canal, etc. Room AC was excellent! (if you're American, you know how fussy we can be about our climate control.) I should say that we had an "executive" room (king bed), so i can't speak for other type of rooms. Since we were leaving early, we ended up using hotel shuttle service ($16 at the time), which got us to CDG within an hour. Any later in day, i'd opt for metro/train. Basically, it's a wonderful small/urban French style hotel in an accessible location, helpful staff and quiet in the midst of the Parisian hub-bub. Other amenties like charming small lobby, 24 hour access/coverage, made it a worry free experience.

Hotel_Litteraire, Responsable réception at BEST WESTERN Hotel Faubourg Saint-Martin, responded to this review
Dear Sir or Madam, Following your stay in the Best Western Faubourg Saint Martin, thank you all for your contribution and your testimony on our services and facilities. This is fundamental. We bring indeed the greatest interest to the mutual satisfaction of our customers. On our website, we are delighted to learn that it allowed you to facilitate your orientation. Our hotel is indeed located in a central point in Paris, halfway the Marais district, symbol of a picturesque and enchanting atmosphere and the Republic district, essential axis of orientation to the heart of the capital. To allow you to rediscover our services and our hotel, it is with pleasure that we welcome you during your next stay to meet all your expectations. To do this, do not hesitate to contact us directly. Thank you again for your stay, it was a pleasure to met you Best regards

"New modern comfort!"

5
08/07/2015

This hotel is new, fresh and clean. The room was large for Paris, and the bathroom very large and well appointed. The staff were very friendly and helpful and spoke fluent English. When there was a glitch in my internet connection, the staff went well out of their way to help - the manager personally assisting until the issue was resolved. I found it difficult sorting through the dumpy Paris hotels and so chose this one at a higher price. Now I am glad I did pay the extra, my stay was brilliant, and I would definitely stay here again.

Hotel_Litteraire, Responsable réception at BEST WESTERN Hotel Faubourg Saint-Martin, responded to this review
Dear Sir or Madam, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the Survey !

"Comfortable, convenient and quiet"

3
20/06/2015

The score would have been higher, but the room was tiny. Reception seemed to be expecting just one person but the room would also have been tiny for one. The new, clean and powerful shower needed a curtain or screen, as it was impossible to wash and not drench the floor. The staff were helpful and friendly and the location was very convenient. Note, there were big groups of men hanging about and sadly lots of homeless people sleeping out on the main road.

Hotel_Litteraire, Responsable réception at BEST WESTERN Hotel Faubourg Saint-Martin, responded to this review
Dear Sir or Madam, Following your stay in the Best Western Faubourg Saint Martin, thank you all for your contribution and your testimony on our services and facilities. This is fundamental. We bring indeed the greatest interest to the mutual satisfaction of our customers. On our website, we are delighted to learn that it allowed you to facilitate your orientation. Our hotel is indeed located in a central point in Paris, halfway the Marais district, symbol of a picturesque and enchanting atmosphere and the Republic district, essential axis of orientation to the heart of the capital. To allow you to rediscover our services and our hotel, it is with pleasure that we welcome you during your next stay to meet all your expectations. To do this, do not hesitate to contact us directly. Thank you again for your stay, it was a pleasure to met you Best regards

"Weekend Get Away Near Gare de L'est"

5
26/05/2015

We took the train from Luxembourg to Paris and wanted to stay near the train station. This hotel is about 1/2 kilometer from the train station, close to 2 metro stops and within walking distance of the Louvre, Notre Dame and the Ile de la Cite. The rooms are small by US standards but roomie for Paris. We had a queen bed in our room and a small single bed for our daughter. The room was very clean, the staff helpful and polite. The location was perfect for us since our focus was on on museums this trip.

Hotel_Litteraire, Responsable réception at BEST WESTERN Hotel Faubourg Saint-Martin, responded to this review
Madame, Monsieur Nous vous remercions d'avoir accordé votre temps au partage de votre expérience passée au sein de notre hôtel. Toute notre équipe vous remercie pour votre témoignage de sympathie autour de ses services. Nous sommes situés dans le centre de Paris, ce qui nous permets de faciliter vos déplacements et visites au sein de la capitale. Nous espérons vous revoir prochainement au sein de notre établissement ! bien cordialement

"2015 - No Drinking Tap Water & Pubic hair on the bed"

1
02/05/2015

After looking at all the positive reviews on tripadvisor, I decided to book a room for 2 nights in this hotel. The hotel is conveniently placed in a quiet street and very central, which is ideal. I...

"they need improvement"

2
24/10/2014

Bad location small (they said large) rooms poor breakfast for the price rough neighborhood hard to get to ... on a closed side street. Not in the safest part of town ... could use a lot of improvements to meet what I have seen from other Best Western Hotels ... their standards.

Laurence_Mannessier, Responsable réception at BEST WESTERN Hotel Faubourg Saint-Martin, responded to this review
Dear Sir, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. First, you are aware that Best Western is a corporation, and each hotel is totally different. We have however in common the desire to satisfy all our customers in the best way possible around the world. You're right, the standards are different from one country to another, as customs. Following your complain about our breakfast, please note that our hotel is a 3 stars, and propose a cold continental buffet. this way, you can use yourself unlimited. This standard isn't the same in a Best Western "Premier" 4 stars, where breaksfast price is around 15€. It's also the same for our rooms size. The standard in Paris is around 25 m2 per room, and your'e right to say that rooms in France are smaller than USA. However, this is not specific to our hotel. About our location, we are located in the city center of Paris, 10 minutes walking to Republic, 5 to East train Station, and 15 of the famous Marais district. Some advantages for our different guests. You have stayed in an area with a high ethnic diversity, and somethimes you can have a feeling of insecurity. If I can provide any assistance in the future, please don't hesitate to contact me directly by mail. best regards

"Great Value in Paris!"

5
29/06/2014

The Best Western Faubourg Saint-Martin is a great value for a family of 3 traveling in Paris. We chose this hotel because it allowed 3 of us to stay in a single room, located between 2 Metro stops (Chateau Deu, Strasbourg St. Denis) that made travel to tourist sites easy. The hotel staff was fantastic, friendly, and accommodating. Our room was clean, comfortable, quiet, and had excellent climate control and free high speed internet. We did not try the hotel breakfast, choosing instead to buy from local pastry shops during our daily trips. As other reviewers have mentioned, this hotel is several blocks away from the main tourist area and therefore you do see a change in the type of people and small shops around the hotel. We did not have any problems, however.

La_Directrice, Directeur général at BEST WESTERN Hotel Faubourg Saint-Martin, responded to this review
Dear Sir or Madam, All our staff thank you very much for your very nice comment. So happy for your great time ! We renovated all the hotel last year and we changed everything. In every room you can found an Ipod station, a Nespresso machine, a safe and the rain effect in the shower. There is no reason to be afraid of the area, it's safe and people are helpful and friendly. It's a cosmopolitan and urban area, like a little village in Paris. We hope next time you will come back in Paris you will choose the Best Western Faubourg St Martin and why not try the Bio & Healthy breakfast buffet this time ! Best regards

"A convenient base"

3
01/06/2014

The hotel served its purpose as a good base for exploring Paris. The service was fine. Only negatives were the room being very small and the district was a bit seedy but tell me a major city that doesn't have those areas. Bottom line is that I would probably go back.