Sure Hotel by Best Western Paris Gare du Nord

Stay away from this place, 40 degrees and the ac was broken moved to a different room and the door wouldn't lock and the reception staff said nobody would come in after he said our room number out loud to the whole lobby. Absolutely rubbish service we were told we would be refunded and nothing has been done they lied to us and never gave our money back. Dirty rooms and the staff did not help once we had to move rooms 3 times due to the terrible quality

Nice pictures on the website are very deceiving it was clean but the pullout bed was horrible hard and just uncomfortable. The only thing I will say is that this place had air conditioning and was fairly clean other than but never again. We were three women alone and the neighborhood was dirty and really felt unsafe. The police sirens were many all night. We checked in at one door to and had to walk alone to another door 5 doors down past men just leering at you, then you get into the smallest elevator I have ever seen. Also, no one at the front desk in this building. It just didn't feel safe. And then I called for more towels and front desk couldn't have someone bring the to us because she was there alone so if we wanted more towels we had to go down the tiny elevator, walk over to the other building, walk past all the leering men in a dirty sketchy neighborhood retrieve our towels and walk past again. Also, the bathroom had a glass frosted door which even if you are with family you can see them clearly using the toilet or get a few view of the out the shower not very private. And then let me say something about the location, the neighborhood is not what people tell you about Paris there are many homeless living on the the streets or in tents, the garbage is literally all over the street it smells and again, I can not stress this again, it did not feel safe for women. We only stood for two days before I could rebook a different hotel. Never again!!

Unfortunately, the Sure Hotel is located in a not so favourable area. But, if like me you needed to be located around here for an event/visit etc. this hotel is definitely the best place to go. Perfectly clean room, not a single part of it made me feel uncomfortable. Very comfy bed, excellent shower pressure and temperature, plenty of wardrobe space, more than enough sockets (plug and USB A and C ports), tea, coffee, and best of all, outstanding air conditioning (it was nearly 40 degrees Celsius outside!). If you want to go to Paris to be in Paris, stay in a nicer location. However, you are only going to stay in a place like this if you have a specific reason, or for a short stay. It therefore offers everything you need.

We stayed at the hotel for one night on our way back from Disneyland. The hotel is located in a very deprived of Paris and the reception and the rooms are in separate buildings. Upon check-in the receptionist was really unpleasant and not very helpful. The room was small, which is to be expected from Paris, but it was also not cleaned to a good standard. The bathroom is separated by a frosted glass sliding door, which was extremely noisy and stiff and trying to open and close it. Plus if you put the light on in the bathroom, people in the room could see you sitting on the toilet. The shower drain was blocked so when having a shower, the water kept spilling out from the cubicle. The worst thing in the room though was the non working air conditioning. It was a very hot week in Europe and not having a working AC when this is something advertised as an amenity is a massive let down. The air con was on but we couldn't adjust it because there was no remote in the room. There was also no way for us to turn it off so we had to put up with warm air blowing on us and the noise of it for the night. We tried contacting reception but the phone in the room also didn't work. Additionally, out personal details were stolen from Best western and we were contacted about it only several months later. No service recovery was offered. I wouldn't give this place 3* it claims to be. And I would much rather pay a bit more for a safer and cleaner room with working amenities, than ever stay there again. I would not recommend it to anyone.

First of all the location is UNSAFE for solo women travelers and families. The staff are exceptionally rude and hysterical. They play games like “mother may I” with diamond members even should one say “there is no bottled water in the room” the staff answers “because we do not like you” although you've not met before. Then when complaining to manager Clariss or front desk Destinee, should you say the noise is unbearable, the shower is cold water, the heating not working, they deflect and absolutely freak out as if you have hexed them when pressed to the point of saying “WTF” so they take your key out of your hand and keep you locked out of your room until they feel sadistically satisfied with their immature and abusive behavior. Try it out. Drop the “f word” out of exasperation and you will see the most insane drama of the century. These service people, except for Saiid, need mental health debriefing. Travelers who pay good money to stay in calm quiet hotel will find the nosiest and most uncomfortable lodging in the world when staying at Sure Best Western Gare du Nord, and bait switched to another hotel building several buildings away that has no front desk nor security. At 11pm a man came to my door to sell drugs. There was also a party next room that stayed up until dawn. I want a refund. Read the reviews. 3 out of 4 travelers say AWFUL, BAD, DON'T STAY HERE.

Very Close to Gard du nord Fantastic breakfasts for French Hotel.. Small room with bed pushed up against the wall difficult to get out. Receptionists very friendly and helpful.

Don't stay here, probably the worst hotel I've ever stayed in in my life. So angry about the whole experience I can't even write about it

Crap. I have stayed in 2 star hotels that are better. Room is small and can barely fit our bags in. The building actually moves/shakes. Heating didn't work. Took 2.5 hours to find parking after having to download an app to get access. It looked like we had arrived in India as there are dozens of restaurants an nearly all are Indian. Elevator was so small, 3 people max. Only saving grace was the receptionist.

Location - Near Gare du Nord however this did not strike me as being a wealthy posh area full of tourists . The building the hotel is in must be very old but the conversion to a hotel was done very sensibly. Some features such as the lift and spiral stairs are a bit unusual but understandable. Rooms - I had a single room the size of which was acceptable. The ensuite was satisfactory for one person. My room was clean and in good condition . I couldn't find a bin in the room Value- Good value for money for Paris. The noise level was ok but i was not facing the main road. I didnt hear much apart from pigeons The level of service from the staff was very good . My big negative is that i had a fraudulent scam message the day before i arrived saying that my booking was not secured. This caused a lot of concern which is not something I want to experience before traveling. It also makes me worry about the security of my data. I have never had this experience before with a hotel reservation

We only stayed for a 1 night trip and chose this location for convenience to be close to Gare Du Nord station. It was a 10 minute walk down a very uneven pavement which was not ideal with heavy suitcases, The hotel was average, the staff at check-in were pleasant and they let us into our room from 12:30pm which was really helpful. The room was spacious enough for 2 but we weren't keen having the bed pushed up against the wall as it was inconvenient having to crawl out the end. The walls are very thin and you can hear a lot of noise, banging, people talking out in the hall etc. The area itself was not the best and felt quite intimidating with the amount of hooded men lingering between the hotel & train station. It's unlikely we would stay again, mainly due to noise and the area feeling run-down and crowded with intimidating people.

We were very disappointed in our stay at the Sure Hotel. We stayed here for three nights, but we would have cut it shorter if possible. When we booked the hotel online, they advertised the rooms as climate controlled with air conditioning. Upon arrival to the hotel, there was a strong smell of sewer gas coming from the bathroom, and the remote control to turn on the AC was not working. We tried to call the front desk, but the phone in our room was also broken. We went downstairs to ask the front desk, and they told us that the AC was currenlty "shut off" in every room, but could not tell us why. We opted to sleep with the window open, because the room was very hot and stuffy, but the sounds from the street and the mosquitos coming in all night kept us awake. On our second night, we tried to take a shower just as we had on the first night, and found that the hot water was broken. We waited ten minutes for it to heat up, and nothing happened, so we went back down to the front desk. The staff told us that the hot water was broken for the whole hotel, and that there was nothing they could do, but that we should bring it up to the manager in the morning. They said that they couldn't even have someone come to fix it until it was cleared by the manager. The next morning, we went to the front desk to speak with the manager, but the staff told us the manager wasn't there. They asked us if we wanted a new room on the other side of the hotel, where the hot water was still working. We asked why nobody offered that to us last night, and they didn't have an answer for us. Our new room on the other side of the hotel did have hot water, but the air conditioner was still not working, so we slept with the sounds of the street and the mosquitos again. The bathroom in the new room also smelled strongly of sewer gas. We asked when the manager would be in, and they told us tomorrow because it was a Sunday. We tried to ask the staff if we could have a partial refund due to all of the problems we had experienced during our stay, and they said that only the manager could issue a refund, and that they would bring our concerns to her. On our third day there, we tried to go speak with the manager again, and the staff told us she would be there later in the day (it was still early around 8 am), and that she would be working until around 5 or 6 pm. We came back to the hotel around 3 pm, and the manager was still nowhere to be found, and the staff could not say when she would be back. They claimed that she was gone because she was still dealing with the hot water issue. We asked if they could please have her contact us, because we were going to be flying home the next day, and we have still heard nothing after a week. We tried to contact Best Western customer support about our stay, and see if we could get a partial refund though them. We weren't aware of this until we called, but apparently all Best Westerns are privately owned and operated, and it is ultimately the decision of operator/manager of each location if they want to issue refunds or not, which means that our call to customer service was pointless. We thought that there would be some sort of standard with the Best Western name, as we have stayed at many great Best Western hotels in the United States, but I guess the standard is not upheld everywhere. Customer service told us that all they could do was contact the manager of the location for us, and tell them our concerns and that we were requesting a partial refund. A hotel room should have working climate control and hot water at the bare minimum, otherwise you're better off camping outdoors. For anyone trying to stay here, please be careful of the false advertising and the missing manager in case you have any problems like we did. And don't rely on the customer service number to help you either.

We read a number of poor reviews for this hotel, however as we were departing from Gare du Nord the next morning it was well positioned. The receptionist was very pleasant. I will confess to not being entirely happy being asked to pay 150€ as deposit even though we had already paid for the room, it was however removed from my credit card bill before payment. The room itself was actually very nice even though you could only really access the bed from one side, if there for several days/week it might be an issue but one night is perfectly fine. The bathroom is rather nice as is the kettle with tea & coffee.

The rooms are quite standard for a budget hotel in Paris. It's a small room and small bathroom but it's a place to sleep. What was below standard was the air condition. It did not work properly and the room was very warm. They said that they ”restarted” the air condition but it didn't help. And they did not have other rooms available and we did not get any discount or anything for paying for something that did not work properly. Apart from that, there was a lot of noise from the toilet and the drain. The breakfast did not look very attractive, so we had breakfast at a great (I believe Sri Lankan) bakery to the left of the hotel. That was good value for money. The neighbourhood was not super nice. It's close to Gare du Nord, but I would recommend staying in another area.

My stay at Sure Hotel by Best Western Paris Gare du Nord was deeply disappointing. The air conditioning unit in my room was not functioning properly and, shockingly, I was told it was meant to shut off automatically after a few minutes — requiring me to restart it manually. This made getting rest nearly impossible in peak summer heat. The room phone was completely unusable, and I was informed it had been out of service for some time. Since reception is located in a different building, I had to walk outside to get assistance — inconvenient and concerning, particularly in a rough neighborhood that felt unsafe at night. To make matters worse, the window hinges were broken. I was advised to force the window shut at an angle if opened again, which posed a clear safety hazard. I ended up keeping it closed throughout my stay. Basic amenities were also neglected. After room cleaning, tissue and hand soap were never replenished — a surprising oversight that added to the sense of poor service. Altogether, the lack of room functionality, unsafe conditions, and subpar housekeeping make it hard for me to recommend this hotel.

The room was tiny with barely enough room to open a suitcase. The instructions for the air conditioning unit were useless - after trial and error it had to be switched off as it was deafening. The lift was from another era and could not carry two people with suitcases. Our room was on the top floor of an annex. The door to the room didn't shut properly and there was no security on the building entrance. I asked to be moved to the main building but was told there were no rooms available.Thank God we were there for just one night. Will not be returning. Ever.

The hotel staff were nice and friendly, our rooms were newly decorated very clean with comfortable beds and modern facilities good shower all fairly small but still comfortable. It's very simple un~ fancy hotel. Good enough if you just need a night by the station. The negatives are the lift, we did not dare go in, it's really for luggage rather than people. There's 6 narrow flights of stairs. The breakfast, the staff were lovely but the food and drinks terrible, cheap and nasty. I would not bother eating anything here.

What a terrible experience. Elevator was stuck and I was there in elevator for more than 4 hours. Shower head fall on me. It was staying with slums...Worst hotel in Paris , no worst hotel in world. Everything gone wromg and management staff in front desk are so rude...I can sue them if they are in USA. BAD...BAD

Just like the other review state the elevator is tiny! I only had a carry on and even then too small.. I would just use the stairs. I thought the area was decent and kind of scared me about what the inside was going to look like but this place was soo clean. During my five night stay housekeeping would come in and clean which I really enjoyed coming to a clean room and fresh new towels. The bed was so comfortable and the blackout curtains were perfect. The only draw back I had is not having enough pillows but that's my complaint at every hotel. The location was perfect and there was a major subway that even had a direct line to get to the airport that was a win for me.

My family and I stayed 2 nights on 29/12/24. As we had booked, the receptionist assigned a family room for us on the 6th floor. However, little did he realise that the lift was out of service. The unhelpful receptionist suggested 2 options. The first was to climb up to the 6th floor @family room or another @2 rooms on the 3rd floor. We climbed up to 3rd floor carrying 2 heavy and bulky luggages and hand bags. Big disappointment with no help from them. He can only say if anything can talk to the hotel manager who was not in the office. We felt that it was not worth staying in this hotel with such poor service. Moreover, we were asked to pay ex city tax, and they photocpied my identity card.

Hotel is a short walk from Gare Du Nord. The area isn't the best but we just took the metro to and from the hotel and it was convenient enough. The lift is very small and can fit max three people or one person and one luggage so keep that in mind. We booked the family room and was assigned to the 6th floor. The room had two small bedrooms which was a nice surprise. The toilet was separate from the shower and were both extremely small. The shower was super small so will be very difficult to use if you are not petite. The rooms were all clean and the beds were comfortable. We didn't know how to use the heat and asked the front desk. They said they would send someone up but no one came. Stayed two nights and it was a bit cold. Overall it was fine.

We stayed here during the Olympics and booked the family room. The hotel itself is simple, but the large room was comfortable and immaculately clean. The bathroom was modern and to a high standard and the air conditioning was a welcome rest bite from the heat and humidity of a Paris summer. The staff were really helpful, due to the rail attacks our Eurostar was cancelled. But the hotel were very accommodating in retaining our booking whilst we arrived a few days later. Location wise it is excellently placed near to Gare du Nord making it really simple to get around Paris on public transport. The only downside is that the area is not great, particularly with the cigarette sellers lurking outside La Chapelle Metro just to the north and the street sellers that come out after dark.

The front office staff was very efficient. They checked us in quickly and responded to our complaint in a satisfactory timely manner. When we first got into our room, the glass bathroom door wouldn't close all the way and no door knob/handle. I have to admit we are not fans of glass doors for bathroom as you can still see a silhouette, not 100% privacy. So we brought this matter up to the staff and asked for another room. They put us in a room with a functioning bathroom door. Yay! The hotel has a small lift. Allows only one person with luggage at one time. Or 3 persons with no big bags. The room was serviced daily - which was awesome. Room was clean, comfortable beds. Pillows like most hotels are soft. This is a mere observation. Clean bathroom and overall no complaints. There was also good air conditioning and functioning heaters. This hotel is located in a side street within walking distance of Gare Du Nord train station and a local station, La Chapelle. This makes it a convenient location to catch trains. Busses are also available nearby. The Gare Du Nord area itself is a melting pot of various cultures. The street that the hotel is on gives the vibe that you're in India not Paris. There's an abundance of Indian restaurants, groceries shops etc. Once you take the short walk to the Main Street of where Gare Du Nord is located, you will feel the expected Parisian culture. I can recommend this hotel for the budget conscious/savvy.

Terrible neighborhood. Police sirens constant. Lift EXTREMELY small. Clerk didn't call a taxi as we asked.He called a self-employed driver who overcharged us by a lot and they knew each other.

Comfortable Stay At SureHotel in a Prime Location; The Hotel offered Breakfast Was good and customer service as well

Very helpful front desk staff... Always offering to help Room as very clean Would stay there again..

Good - Close to the station Comfortable bed Nice bedding Clean Bad- Small bathroom, I'm 5ft 8 and had to sit sideways on the toilet as there was no room for my legs Broken shower, broken lift, broken curtains Balcony covered in cigarette ends Two places to check in was difficult to navigate in the dark on arrival

As we arrived late via Eurostar and wanted to leave early, we thought that it would be a good place to stay just for one night…Big Mistake! The lift is tiny, only just big enough for two people or one person and a suitcase. After decades of travel, I can honestly say that we were given the smallest room we've ever stayed in anywhere in the world. It was incredibly difficult just getting in and out of bed. There were no bedside tables, a tiny TV, no cups or glasses and no bathroom amenities, except for the usual shower gel. We repeatedly heard the doors of nearby rooms bang loudly. Although I sent an email two weeks prior to our stay, requesting a room with an outside view, we could only see the windows of other guest rooms. I received none of the benefits of my elite Best Western Rewards status. It was ridiculously overpriced at 163 euros. I highly recommend investigating other hotels that might be more expensive, but are much better value for money.

Room was your average 3 star Paris hotel. I booked single room which had 2 beds,bedding was cleaned , changed each day. Shower cubicle very small,make sure both slides of shower unit opened,some one big size would find it a struggle. Only negative were paper cups in room that's a first for me as a world traveller Lots of places to eat if you like Indian food,supermarkets. Restaurant Ville D'Aulnay 10 mins walk corner ,breakfast €9,lunch was€13.00,drinks very reasonable,opposite corner a boulangerie lots of choices of cakes,sandwiches, etc there is small seating inside and outside There is also a Chennai Dosa restaurant owned by the same people who own Restaurant Ville D'Aulnay. Lots of Indian restaurants and supermarkets,small shops selling water,good. It's only a place to sleep comfortable for the price but location excellent.

The room is small and the bathroom even smaller. To use the toilet is impossible to sit down even to pee you had to use the toilet from the side

My daughter (16) and I recently stayed for a layover in Paris. We needed something inexpensive and close to the train. The email confirmation I received led us to a building across the street. Then I searched it online and was sent to the "wrong" lobby. The directions on the door for the other lobby was incorrect. While there were large "HOTEL" signs, the sign of the actual building was very small. After a bit of pacing back and forth down the street we were able to finally check in. Staff was very pleasant and lovely, the room was clean. There was a TV in the corner that was mounted at the very top of the wall and not plugged in. There also wasn't an outlet anywhere nearby to plug the TV in if we wanted to use it. For what we needed it for (a place to rest our heads it was fine. But due to room size (I understand that many European hotel rooms are small), and the lack of room amenities I don't think I would stay longer than a day or 2.

Avoid. They cancelled my booking on Booking.com without consulting me. Making up a reason about an invalid credit card. I have used the same credit cards for multiple other bookings. I think they were just trying to get a better rate out of other customers. Reading the other reviews I am glad I am not staying there!

The hotel is easily accessible with public transport. Great breakfast with very good crepes and the staff is kind and professional, especially Salim at the reception. Paris city center can be easily reached in 20 minutes. Nearby there are many shops and a well-stocked supermarket.

Rooms are small (typical for Paris, or any big city really), but clean and comfortable. For us, we needed to stay near the train station for our stopover in Paris. Plumbing was great, no leaks or funny smells. (After traveling in Africa, it felt absolutely luxurious to have a hot shower, good water pressure and electricity.) Room faced the interior courtyard, so no street noise. Staff was friendly and very helpful.

I was there for the third time. The location is very interesting station Gare du nord is 5 minutes walking away.The rooms are clean the main lack is the breakfast which is very expensive for the experience… scrambled eggs were cold (several times) 30' after breakfast start, ham came later … next time I ll go to the bakery which is 2 mn away

I have never ever met a manager as rude Saleem. He is extremely aggressive and would not accept the fact AC in hotel are non-existent. I slept on the floor as temperature in Paris is 30c. I asked for a fan but nothing was given. Very argumentative and threatening manager! I wish I had read reviews before making reservations. Although the rooms are newly refurbished, they're very hot since none of AC worked, we asked our neighbours on floor 4 and 5. Opened the windows but the noise on the road is too much to bear. Not given refund for the entire booking! The toilets and bedding are very smelly. Thank you Sure Hotel for ruining our Paris holiday! Never again!

We had room 631 on the top floor. Lift goes only to 5th floor. My daughter helped with the bags as my back is very bad. We were offered other rooms but the air conditioning didn't work. Huge room which was clean and comfortable. The area was close to la Chappel metro and 6/7 min walk from gare du nord. But it wasn't a very pretty walk. No where to nice for a coffee or drink. All the bars were full of men. Not suitable for a family. Breakfast was ok

There were several problems in the large room which did not allow staying in the room and the hotel manager said he could not change the room because there was no other room available. The air conditioner in the room leaked water and could not be turned on, the shower was not closed and all the water came out towards the room, the sink was clogged and could not be used and the shower hose was broken. Since we did not get another room we had to leave the hotel after the first night and the receptionist said he can't refund me by cash as i paid and he can refund only by bank transfer. I gave him my bank details and he said he would let me know when the money will transfer to my bank account. The next day I called to check if he made a bank transfer and he said that it is not possible to make a bank transfer and he can only make a refund by credit card. I gave him my credit card details for refund and he sent me some document that shows the amount I paid but it doesn't show that that is a refund.

My family and I stayed here for 1 night. Pros: - location is very near the Eurostar train station, abt 10 mins walk and also the metro. - price is reasonable for a hotel located in central Paris - rooms have aircond which is much needed for summer (but take note they are on a timer which turns on and off on their own) - there is a lift but it is very small but it is better than nothing esp when we had many luggages to lug up to the room - hotel allowed us to leave our luggages with them after checking out so we could walk around before heading to the train station Cons: - location around the hotel seems to be less conducive for families with young kids or single travellers - rooms and bathroom are very small (quite normal for Paris budget accommodations I suppose)

Had a great stay - really handy for the Eurostar. Good access to transport links and lots of sites are in walking distance. Hotel was really clean, bed comfortable and the staff were very friendly. Would stay again.

So for a two star hotel, this Sure was acceptable. The rooms were clean and comfortable enough. The staff, especially Salim, was great and did their best to be hospitable and helpful. Housekeeping did a good job in maintaining the room. Breakfast was decent. Over all it was a good stay, but a little expensive for what it was. (I believe things should be priced for what they are worth not on how much can be squeezed out of the consumer). It was an easy walk from Gare de Norde and shorter to the LA Chappelle metro station. Our room was overlooking a central atrium and was quiet even with the window open. We were also right by the elevator and had no issue with noise. One note on location is that we felt we were in a parallel universe as everything looked very much what you expect in Paris, but all immigrants from Africa, India and middle east. It was great to experience the diversity of cultures and it made for very good restaurants and super friendly businesses, but seems to also harbor a less safe element. It is very true to beware of pickpockets and other petty thieves everywhere in the city.

(My suitcase was padlocked outside of the hotel.) Mice chewed through my suitcase mesh to eat a cereal bar. Faeces on my clothes. No compensation at all on the room price. Offered a free breakfast but this was no good as we had to catch a train.

Horrible from start to finish. Our room and bedding smelled, the radiators made a dripping noise, windows didnt shut properly so you could hear so much noise during the night, when we complained we were told we couldnt be moved as there were no rooms left. Area was very poor, felt really unsafe at night. Left a ghd curling wand in the room and been emailing asking about it with no reply from the hotel

Too expensive for what it is. Room too small, bathroom the same. But "it's in Paris" so... That should not be an excuse to overprice anything, but anyway. Some maintenance it's also necessary. AC in the rooms working only for cold on summer? Ridiculous! With 0ºC on the street, the heating device on the wall is not enough!

This hotel is really good for people on benefits or if you are some sort of gang member. You can find this on gumtree, the manager (Kathy) advertising there. Just don't forget you bank card. If they could charge you to speak to them, they would. If you a good paying resident you can do what ever you want, even smoke in you room. The corridor smells of weed often. Just bring you bank card to the reception and they are never going to ask a question or tell you off. People listening to loud music 3 o'clock in the morning, so you will not get any rest. Don't think if you will complain about this then the Hotel manager (Kathy) will do anything, but she does give you empty promises instead. She is a well trained LIAR and train her stuff regularly for the same. The time I stayed there had some gang meetings, with loud music and breaking Covid-19 government rules (two house holds should NOT meet up in closed space). It's a Pandemic. The hotel have CCTV, to see everywhere what is going on. But if you bring your money, you can do what you want. Don't recommend to a nice working people to stay here, even for one night.

Stayed for 1 night in this hotel. Friendly staff. However, a key card was issued to another guest and they tried to get into my room. Also was kept awake by very noisy guests talking and laughing in the early hours of the morning.

බොහොම හොද නවාතැනක් ලා කෝස් වැපල් සූවර් හොටෙල් කාර්ය මන්ඩලය ඇතුලු හැම දෙනාම.මම ⁣රෙකමන් කරනවා හැම දෙයක්ම හොදයි මෙි පැරිස්වල ඉන්න පෙ⁣ර්න්චි අයත් ලංකාවේ ඉන්න දෙමළ සිංහල අයත් බොහොම හොදයි . And the main top is the receptionists, they are very helpful and general

We stayed for a night at this hotel. The room was clean and comfortable. The breakfast was good but the highlight was the staff: they were very helpful and friendly which made our stay pleasant. The location is generally quite busy especially during the night.

The hotel was average. The lift only had capacity for maximum 2 people at a time without luggage. One person with luggage. The room was comfortable. Bathroom tiny, as is standard in Europe. The area itself felt unsafe, particularly at night. Most of the staff were friendly. On the odd occasion not so much. Would not recommend

I have stayed 4 nights in this hotel and must say the price/quality is good. All people are very kind and helpfull and it is only 5 minutes from Gare du Nord.clean and not noisy. Breakfast is enough. Strongly recomended

Location was ideal as Gare du Nord railway station was only a few minutes walk away. Also bus stop outside hotel. Staff were very helpful and friendly. Accommodation although compact, was very clean and comfortable. Continental breakfast was very good with delightful mini pastries to choose from. My husband had the cooked breakfast as well however this proved disappointing. Definitely enjoyed our stay though.

We recently stayed at this hotel. It is on the RER B line direct from the CDG airport and took about 35 minutes.. We got off at the Gard du Nord station and walked underground to the closest Metro station on the M2 line (La Chappelle) The hotel was a further 3-4 minute walk. The area is very busy with people and there are a lot of small shops, little mini supermarkets, fruit/veg shops etc. However there were not many places to eat. The reception staff were excellent and let us check in early although we were on the 6th floor. They showed us to the lift which is probably the smallest lift in the world. It is barely big enough for 2 people, so adding a couple of small suitcases was about its limit. It didn't always work either, although fortunately it was always on the way down. The room and the rest of the hotel was very clean and the wi-fi was excellent. Apart from some kids on the first night, the hotel was very quiet. So recommended because of the price and ease of getting to it. Also, of course with t being on the Metro line and bus routes, it was easy to get in any direction. The centre of Paris was about 30 minutes on the Metro. Get the Ile de France ticket for transport. Just under 28 euro for a 4 day visit which gets you to and from the airport as well as unlimited access on the Metro and bus. They have their own ticket office in the airport, worth finding.

My trip to Paris was made 10x better because of the way the staff at this hotel treated me and my sisters, they were extremely welcoming, kind, friendly and helpful and the hotel was always clean and maintained perfectly. Couldn't fault my stay here at all, highly recommend :)

I recently stayed at this hotel in Paris and I have nothing but good things to say. Firstly, the staff were all amazing, helpful and knowledgeable. They went out of their way to make the stay as prefect as possible. Everyone I met from reception staff to the breakfast staff were smiley, happy and accommodating. The rooms were prefect, very comfortable and the location is superb, 5 mins walk from Gare Du Nord and very close to La Chappele metro as well. I don't have a single bad thing to stay and will absolutely recommend it. I am coming back to Paris in May for my Birthday and have booked the exact same hotel to stay in. Merci beaucoup!

I stayed at the Sure Hotel by Best Western Paris Gare du Nord for 1 night in December 2019. The hotel is very conveniently located close to Gare du Nord. I had a train to catch the following morning and it only took me 5 minutes to walk to the station. The staff were very friendly, welcoming and helpful.

We've only got one positive about this hotel and that is the staff were very friendly and helpful upon checkin, checkout and when we needed help. They let us store our luggage prior to checking in which was very helpful. Now... where to begin?! Upon entering the lift, it was evident that only two people could physically fit in there and in a side by side position. The lift doors jam and slam you on the way in and out. When we entered the room, it was pretty much matching the outside temperature of 2 degrees Celsius. The radiator was broken and the portable heater that had placed in the room did not sufficiently heat up the room. We sat in our coats for 2 hours before anything was done, despite asking twice to have someone check it. When the engineer arrived with a member of staff from the hotel, he told switched on the air on to 29 degrees Celsius and told us not to touch the setting because the wiring was synced with the room next door. The room was located in the attic on the 6th floor. The bathroom was oMay big enough or dwarves and had a sliding door which was partially broken, with an additional broken extractor meaning we had to air the whole room out after each shower. The soap dispenser was broken, the tap was wobbly and the shower drain was evidently blocked as water kept rising above the step when showering. There were planned construction works on the 5th floor but we were never informed that these would begin from 9am in the morning right up until 9pm for two consecutive days. On top of that, we were not informed that construction was extended to our floor and the roof. At one point, we opened the door to see where the noise was coming from and were greeted by a huge ladder blocking the doorway - which we're sure is a health and safety hazard, particularly as it was left unattended and we had to call for help for someone to move it so we could leave our room with our luggage on the last day. Adding to the abundance of construction noise were rowdy neighbours who we could hear crystal clearly through the paper thin walls. Avoid at all costs unless you're happy to deal with these red flags.

It was a convenient location to the gare du nord station and there are bus stops outside the hotel. Good breakfast The room was not too bad and was big enough for 4 people. The staff was very friendly and helpful.

This hotel is nestled in what one could call a small piece of India. Also it's 5 minutes walk away from the Gare Du Nord which is said to be the world's largest train station outside of Japan. There's a macdonalds and a Burger King in front of the train station. If you need a taxi, no worries as there are plenty of them around. There is an abundance of Indian and local restaurants serving crepes and traditional French food. If you want to take a Bus tour it is right in the vicinity of the bus stop. Rooms are tiny and I was told that the French like everything small. They're clean,most of the staff seems friendly and speak some version of English lol. Be careful not to get someone who is tired or have kids at home to change your linens because they will curse in French and slam your door in your face. You will have to bring your luggage to your own room on a lift that is just big enough to accommodate a small child. Your neighbors are very noisy and the streets are very busy with emergency and public transportation. Overall it is what you pay for.

Reception staff was really helpful and polite. Clean room and bathroom, small but expected. However, the corridor has slight odd smell at times and smell of people smoking. Good location as less than 5 min walk away from Gare du Nord,

When you first walk in, reception is very nice with friendly and helpful staff... however when we went to our double room, we were greeted with an unpleasant smell coming from the bathroom and a bedroom so small you could barely stand either side of the bed, there was no room to put our suitcases anywhere. We stayed the first two nights there with hardly any sleep, as the wall between our room and the staircase was so thin that we woke up every time someone came up or down the staircase. Also, the safe was broken and twice we had to call reception to open it for us, who just implied that we had forgotten the code. On the third day when the room was still smelly, we asked reception to move us to a different room. The second room was clean, bigger and the bed was more comfortable. I would not recommend this hotel if you have high standards but you can't criticise it too much because it is pretty cheap for Paris, with a very good location, so you get what you pay for.

I would like to make a formal complaint against this hotel and be compensated for the theft of my MacBook that was caused by the rude and arrogant male receptionist who didn't follow security procedures I was met with unprofessionalism all the way through by the guy at reception who told me to move my stuff away from the receptionist area where you check in and place my baggage in an area that was not secured !!! Even though he knew he had a secure area he could have advised me to put my stuff he did not do so and angrily told me to move my stuff out of my sight whilst I was dealing with a check in The whole experience from the moment I stepped foot at the hotel was absolutely terrible. I arrived at around 6am as I emailed the hotel on booking.com prior to arrival if I can check in around 5-6am and the response was this ‘' 5 Nov 2019 Thank you for choosing our hotel for your stay. Our reception is open 24 hours a day, you could check in between 5am and 6am. For departure, we have a baggage rack to allow you to leave your luggage and leave the property on time. Looking forward to welcoming you.'' Therefore to my understanding it was possible to check in but I was aware it will not be guaranteed however they will try my best to accommodate me. However on that day I arrived I was there was no one at reception at first , the receptionist later on came in unbothered and unwelcoming I told him that I requested an early check in and he told me that it is not possible and I couldn't check in , I showed him my messages via booking.com of the response to my check in which he then told me he can not check me in. I told him I understand and what would be the earliest check in possible as it is now going to 7am and I have just got of a 9 hours ride to Paris and I will would be grateful if I can know how long I will be waiting for He was like we don't do early check in , my shift is finishing soon you will have to wait over there until 3pm there's nothing I can do , whilst waning his hand to tell me to move from his sight. I then got annoyed as I felt like he didn't even assist to help so I told him i understand you can't accommodate me now but surely you can understand 3pm is like 9 hours wait and I would not have booked this hotel if I Nrw there was not given the impression that there is a possibility I could check in early. He then said to me “ it's not my problem what do you want me to do give you a dirty room “ After a few back and fourth with him which throughout the whole process he was unhelpful I asked to call booking.com to change hotels as my battery was dying He was giving me the impression that I was not allowed to use the phone and as it was for staffs only at this point I told him I have never been to a hotel who doesn't help their guest and have a problem with guests using their phones to try sort out an issue Whilst being on the phone to booking.com and trying to watch over my stuff at the same time that was left around the corner to me, the receptionist hanged up twice when I was told on the phone I was going to be put on hold whilst they calll the hotel which led me to calling them three times and explaining the issue to them to different agents I finally was being transferred at around 8:20am and I went to go collect my stuff around the corner where the receptionist told me to go leave my stuff. This is when I realised my bag with my laptop was stolen and I immediately told the guy at reception and the new staff that joined for her shift He told me it wasn't their responsibility and I should have been looking after my stuff and which I replied I was watching my stuff but you told me to move my stuff away from the reception area and put it over there as you was working The other female staff at receptionist advised him why he didn't offer to put my stuff at the baggage area which is secured so therefore is our responsibility He still didn't care , wasn't bothered and was putting the blame on me not being responsible enough I asked to call the police and report it as I realised they were not going to do anything but got told to wait as the police will need to see the cctv I was extremely upset , tired and drained out from my travels and shocked to see I was being treated like this Cut a long story short it was only the Asian lady that joined her shift that was trying her best to help to offer me breakfast and get her manager to check cctv Her manager arrived and couldn't even check the cctv and told me that she needed her manager that was ill and had back pains I told her I was leaving Paris so what do I do until then she told me the laptop was gone and she was extremely sorry but it's gone she can't do much without her manager who is ill Finally after they realised they was in the wrong they offered to check me in and offer me a 50% discount of my first night At around 1pm I was offered a room. The lift to get to my room was tiny, absolutely ridiculous, you can't fit a small child in there at best. The WiFi was not working at all , my business partner who later on joined me was shocked and appalled by the service and facilities that he asked to leave and get a refund Which was advised we couldn't and had to pay for one night Up until now they didn't check their cctv , I had to go to the police station to file a report and was told the hotel will need to compensate me for the theft I am waiting to hère back from what they have to say and how they are looking to resolve this issue !!!

We have just checked out the Sure hotel best western in Gare du Nord, Paris. Please do not believe the comments about the staff, they were all really helpful, happy and always smiling. The hotel is clean and walking distance to Gare du Nord train station and close to the metro line. Great little base. Thankyou staff for a lovely stay.

Sunday breakfast from 7am til 10am, hot food finished by 8.30 and a request that more is made was treated with a blank stare??? A room booked for 3 adults has 2 coffee sachets and 2 mini milks in a 24 hour period. The weekend receptionist is sullen and unpleasant. Save your money.

This hotel disappointed and I am surprised it carries the 'Best Wester' name. Access to the rooms is via an extremely small lift...two people would be squashed inside. It wasn't working when I arrived - my room 254 - was actually on floor five accessed by a ver narrow winding staircase - an extremely tiring climb with a cse or two. The rooms are 'pokey' and very basic. The bathroom was tiny - not even a shelf on which to place toiletries...there was so little room to sit on the toilet I had one leag up against the door jamb and the other against the (fixed) toilet brush. The Wi-Fi signal is poor and drops out frequently (every two minutes) the TV signal is also very poor. Coffe/tea making in the room - two paper cups, two tea bags and two sachets of cofee...but only two pots of milk....fine if you want black tea! The general area outside is extremely busy day and night with traffic and people - with people approaching you in the street trying to sell 'knock off' cigarettes. I found the area quite intimidating and I am a frequent traveller - not a family friendly area. Breakfast was a meagre affair served in the basement - again via a very steep narrow staircase. Certainly not friendly for elderly or disabled travellers and I don't hink it represents good value for money. I would not stay here again.

a hotel located just half a km from Gare du nord station and 100 metres from local bus and train service. reception at the check in was fast and hassle free. we were permitted well before the check in time. comfortable beds, clean bathroom and linen-- made the stay comfortable after a tiring day city visit. only negative point was a rather small old rickety lift, but the convenience of the location made the things easy. and yes, plenty of shops, eating joints... more so indian restaurants on the street is another plus point.

Staff barely speaks English and completely ignorant of local information.The room's main switch you are supposed to activate with the key was defective so electricity went on and off. Bathroom sink did not evacuate.Shower with limited lukewarm water. Shares a patio with a department building so imagine the noise and the absence of privacy Neighborhood will make you feel anything but safe

Double bed room with shower AND air con. Room cleaned daily. Fresh French breakfast 7am to 9.30am. Staff helpful and speak English. Location is 500m from Gare de Nord along Rue Faubourg adjacent to the station so access to metro, buses and trains is good. We had an enjoyable short stay with no difficulties. If on a budget then recommended.

Well..where to start. We stayed here for 3 nights and this hotel was one of the worst we have ever stayed in. The area was awful, if I were in my own I would feel very intimidated, thankfully there were 4 of us. Beggars everywhere, people trying to sell you stuff as soon as your exit the train station and just generally dirty and noisy (the reception even offers ear plugs for the guests)... On arrival we checked in, the receptionist was disengaged with us, took forever to get all the paperwork in order and then sent us on our way. The lift was tiny, absolutely ridiculous, you could fit a small child in there at best. When we got to the room we were surprised, we were told we were going to get a double bed and a soft bed with a pull out. But instead we got the double and 2 singles, we thought oh this will be nice. Although it did make the room a littler smaller there was still ample room for 4 people. The bathroom..well if you want no privacy at all, then this was it. A glass sliding door, with gaps, a little see through and no way to close it all the way, so everything could be heard. Why would you not just put a door on there?? As there was 4 of us we all had valuables we wanted to lock away, so we used the safe in the room, easy to use, but then we came across a disgusting surprise, someone had stuck a pad on the inside to hold the batteries in... what the hell is that about??? Tv was broken and the tap in the bathroom was stiff as anything, to the point where we got soaked the first time of using it because of how stiff it was. We did go down to the reception to inform them of both issues and they said it would be fixed but did it? No.. Anyway, I could go on, but just know, you've been warned if you do decide to go against this review and book yourself in. Good luck!

Very small rooms like toilet. Elevators cant even fit a person. had to carry heavy luggage 3 floors up. Like a terror tower. They took the payment twice. They dont even respond to emails even after showing the proofs. Avoid at all cost.

Came here only for a one night visit and i tried to avoid being at the hotel for as much as possible due to how bad it is. The area surrounding it is awful and very unsafe, did not feel like we were in paris at all. The receptionist sent us up to to the wrong room where someone was already staying, there was no lift in the hotel and the stairs were very windy and bumpy to walk on. I would advise anyone to stay clear of this area of Paris as i almost got mugged twice walking back to the hotel from the metro. Not worth the hassel at all.

The receptionist fall asleep while talking to him. It was 35°C outside and our AC wasn't working. Our locker wasn't working .Worst service. Room was ready an hour after our check-in time. Lift is tooo small, max 2 people could get in without luggage . One of the worst hotel experiences ever. Just that it was clean and station was nearby, only positive things. This place totally ruined the image of Paris for me. Would strongly recommend to look for an alternative.

We were checked-in by a person named Saleem. Then he asked us to follow him to the next door property. I was offered 2 strong paint smell and dusted room ( they were finishing up the next door building to hotel conversion for this hotel). Told him can't stay there since kids has asthma. Been told no other rooms available since women's world cup 2019 taking place and no refund since the reservation done by Booking.com with a funny smile by Saleem. I was willing to blow off 2 rooms for 4 night totaling almost $ 2,000.00 to find any other hotel in Paris but was unsuccessful due to women's world cup. Went back to the next door original hotel and saw another customer is complaining to front desk about the same issue to a person named Alan. I explained Alan about my kids asthma and he promised to change my room next day to the original hotel. Stayed out with 3 kids overnight ( unbelievable hardship for kids aged 11,10 and 3 year old). Was given 2 replacement rooms next day to the original hotel and finished my stay there. Only this person care for service ( Alan) and housekeeper's were good. Other than that NO ONE CARES. Never ever will stay there even this hotel offers me money to stay.

Our room for 4 was surprisingly spacious - sitting area was great for our other friends to gather to plan our activities. Big bathroom. Loved the little balconies. Great locay by East and North trains(airport) and near a few metro lines, one just feet away. Great value.

Very poor property, very small room like toilet. House keeping is very poor never clean the room. I stayed 3 nights and no one cleaned my dust bin and they never changed the bed sheet, Very rude staff... I will never suggest anyone to stay in this property.. Please guyees stay away from this hotel....

During our visit to Paris in May-19, we had booked this hotel twice once during our first visit and the second time after 1 day of out 1st visit check-out so that we can leave our luggage while visiting other places nearby. We gave Sure Hotel by Best Western a try owing to it's proximity to Gare du Nord station. 1) Firstly it's not too close to the station, so if you intend to walk with heavy luggages, that would not be easy 2) The surrounding area is rough and doesn't look safe at any time of the day, so don't think of staying in this locality if you are visiting with your family 3) Now coming to the hotel. Salim from the front office was so unwelcoming and full of arrogance and distrust. At check in when I informed him that we would be staying for 2 nights and check-out and will comeback after a day to check-in to the same hotel, hence we would be leaving our 4 bags in the luggage section of the hotel as we didn't want to travel with it, he said he can allow only 2. What kind of solution was that? Why would one want to leave partial luggage. In other words he was discouraging us to leave luggage even if it was for only 1 day and even after we showning our loyalty by booking the same hotel on coming back to Paris. With exploring other options luggage storage we eventually spoke to another person at the hotel front office Idris who helped us with storing our luggage. Hence not sure what Salim's motive was. 4) Now just on the day when I was supposed to check-in the second time, the hotel cancelled my booking, stating some credit card issue, which was ridiculous, as if that was the case why didn't it happen the first time. Then I called up and spoke to them over the phone and they stated that they will re-instate the booking but cannot assure the same room. I realised this was a trick to get me to be at their mercy and settle for a lower config room as they knew I would have to comeback and stay there due to the luggage. 5) They were successful as they assigned a room with horrible layout in the top floor (no bathtub, unlike the room that I had booked) with slanted roofs and very cramped up. But charged the same amount. So it was a clear loot. 6) The lifts in the hotel are toooooo small, one 1 person and 1 luggage or 2 persons can fit in at a time Avoid this Hotel at any costs and if possible the location near this side of Gare Du Nord for stay as it is not advisable for family stay. Message to the Hotel management - While I understand you can do anything about the location, you have to work a lot on the hospitality and hygiene front. With arrogant and unwelcoming staff like Salim who don't value customer relation and experience, you don't seem to be doing this right.

The experience of stay was really average. We had booked 4 rooms and arrived at hotel 1 hr before check in time. Only one room was available before the check in time. The last room was alloted almost 1 hr post the check in time, which was very lax. They just have one resource for room cleaning so in case your room is not ready on arrival, expect atleast 30 mins waiting. The central reception staff kept changing. Except for one person most of them were very Curt in replies. Rooms are pretty conjusted and if you have 3 bed room then there would hardly be any space for luggage. People have already elaborated much about the tiny lift in varioy reviews so no need to add here. We were traveling with kids and kids ought to make some noise. As rooms are very adjacent to each other hotel staff kept on bugging us to keep our children quiet which was a difficult task. One gentlemen at reception even went to the extent and informed that they might charge us additional if customers complained. Biggest advantage is that the hotel is located close to metro station La Chapelle and Central stations Gare du Nord n Gare du Isle. All of these stations at a walking distance. So if you are on budget trip with less luggage and intend to travel in Paris through trains n metros then this can be a good choice.

This was booked for us by our travel agent in Australia based on its close proximity to the Eurostar. That's about all it has going for it. It's in a rough area so we certainly don't feel safe walking to/from even during the day. The accommodation it's self has been disappointing. The rooms are tiny and fittings old, the window doesn't close properly and the lift is only big enough for 1 person and a suitcase or 2 people and no luggage (no exaggeration!)

One night in Paris before catching the train home, I thought I was in India 100's of Indian shops, a 2 star hotel with 1 star for a excellent breakfast, freindly staff, a clean very small room ok for 1 night, very thin plastic cups to make tea or coffee in, we had a tripple ground foor room very quiet with heater and air con, the early breakfast was excellent and included in the room rate, a short to medium (had big suit cases) walk to Gare du Nord. Would stay again for one night.

The hotel was about 8 mins walk from Gare Du Nord which was convenient. The hotel is located in an area called 'little India', brimming with activity and lots of convenient shops. A little bit of a rough area. It's very close to La Chappelle Metro. The front entrance of the hotel was beautiful and very clean. The rooms were also clean and the staff were so friendly, helpful and relaxed. The only issues I had were that the lift was so tiny! Only two people max could fit, with very small luggage. It takes ages to arrive and I found it quite claustrophobic. Overall the rooms were small and the bathrooms tiny. Ideal for a short stay maybe two nights max. Advisable to take a taxi if coming home late at night and to keep your belongings close because of pickpocketers.

A great budget hotel very close to Gard De Nord and Gard Dr Lest. Lots of nearby shops and restaurants to include Moulin Rouge. Small rooms as expected in a budget City hotel but adequate for a couple of days. Staff friendly and helpful, rooms clean and breakfast adequate.

Onlyvhere for 2 nights, 5 minutes walk from Gare du Nord and 1 minute from nearest metro taking you to Pigalle and Sacre Cour in minutes. Hotel was clean and welcoming, front desk staff were really helpful. if you need to use the lift its one at a time in it. Toilet and shower may be small but you can live with it for a couple of nights. Perfectly good for a quick break and we got it for a great price. Would stay again.