Best Western Hotel du Chateau Maisons Laffitte

I was extremely disappointed with the level of customer service during my stay. On multiple occasions, we asked the hotel attendant/manager for assistance, and each time our requests were met with a dismissive attitude rather than a willingness to help. One particularly frustrating experience occurred when our group asked if we could use an available common area to sit together. Although there was clearly adequate space, we were told we had to sit outside instead, with no reasonable explanation or attempt to accommodate us. Hospitality is about making guests feel welcome, and unfortunately, that was not our experience. The lack of courtesy, professionalism, and basic customer service made us feel like our presence was an inconvenience rather than valued guests. I hope management addresses these issues and provides additional customer service training so future guests are treated with the respect and consideration they deserve. Based on this experience, I would not choose to stay here again or recommend this hotel to others. Customer service can make or break a stay, and unfortunately, it fell well below expectations.

Initial impressions were confusing with emails being sent by the hotel chasing further payment after the initial booking and payment was made. This happened to everyone in our party. It took a few emails in French to settle matters. The hotel itself was easy to check in, parking was good - in the basement level. Breakfast was good quality but with the hotel busy the buffet ran out quickly and took a while to be refreshed - the staff did their best - I just think they are not used to being as busy as it was for the event that was on this weekend. On a quieter day you would be having a great morning. My room was a little tired in need of refresh - noted that they seem to be refurbishing and there may be more up to date rooms available. The pictures of the headboards on the beds are true to life but behind the pillows the headboard was peeled and flaking and meant that it was disconcerting - I didn't want to put my head anywhere near it and flakes ended up on the pillows and bed. The major issue I had was discovering blood spots on all the bed linens upon arrival - every pillowcase, the sheet, and the duvet cover had multiple small stains. This was naturally concerning from a hygiene perspective, and I thoroughly inspected the bed and room but found no other issues. I reported this immediately and the linen was changed - the replacement bedding was lovely, crisp, fresh, and clean. The little kitchen facility in the room was handy - cooker, microwave, fridge, sink, kettle. The bathroom was dated but functional - a bath with shower attachment and a screen that didn't work very well. The water pressure on the first floor was not particularly good and the temperature - regardless of time of day - was never really hot enough. The cold tap water in the room was a little warm, which was concerning, so I stopped drinking it - they did have cold water filter machine near the lifts on the same floor which was good. The heating in the room didn't work very well and was noisy - tired AC. The hotel is on what seems to be quite a busy rood going through this small town and as the road rises up a small hill after a turning, it seems that vehicles accelerate up the hill. My room was right at that point where it was exposed to the noise of that traffic - so many noisy cars and motorbikes through the night meant I had to sleep with earplugs in - not ideal. I think there are internal rooms available - worth asking for if you are a light sleeper.

Excellent hôtel / Aparthotel well located in the beautiful Maisons Lafitte, close to the RER strain station, next to the castle, Parc and shops. Train trip to Paris is only about 20 mins. Reception staff are all very friendly and accommodating. Rooms are a good size , comfortable, very quiet and super clean. Would definitely return…highly recommended 🌟🌟!

It was our second time staying in this hotel Clean, Comfortable, and Convenient location We get 3 spacious rooms with kitchenettes (including coffee machine, fridge, microwave

There's no shower curtain, so water keeps leaking to the floor when you take a shower. Towels are not very clean and have stains.