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Best Western Premier Hotel Astoria, Zagreb

4.5/5  - basé sur 1769 notations.
Petrinjska 71, 10000, Zagreb, Croatia - See map
Best Western Premier Hotel Astoria - Hotel Lobby The Best Western Premier Hotel Astoria is ideally located in the center of Zagreb. Come and experience our hotel near the major tourist attractions. Best price guaranteed and exclusive deals.

Discover this newly refurbished hotel nestled in charming Zagreb, Croatia offering guests warm, personalized service. Escape to the Best Western Premier Hotel Astoria and experience the ultimate in comfort and service accommodating guests traveling for business and pleasure. Built in 1932, this Croatian hotel is centrally located in the charming capital of Zagreb and offers a quiet, peaceful atmosphere, warm personalized service and free private parking for hotel guests. To make every stay comfortable and memorable, the well-appointed guest rooms at the Best Western Premier Hotel Astoria feature high-speed Internet access, cable television and mini-bar. The hotel's restaurant provides guests with fine dining and an exquisite complimentary buffet breakfast every morning. This Zagreb hotel features five conference rooms fully equipped with state of the art audio/visual equipment and can accommodate up to 40 guests. The Best Western Premier Hotel Astoria is a short distance from the historic city center featuring Jelacic Square and the Cathedral of Zagreb. Zagreb also hosts a variety of events year round for visitors to enjoy such as Zagreb Fair, Musical Summer and Zagreb World Theatre Festival. Business travelers will appreciate the hotel's proximity to a number of area business locations. Stay in Best Western Premier Hotel Astoria will enhance and facilitate spacious private parking in the courtyard within the hotel. Make a reservation today and save at the Best Western Premier Hotel Astoria!

Best Western Premier

Hotel Astoria

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Hotel advantages

  • Restaurant
    Restaurant
  • Massage services
    Massage services
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Guest reviews

In partnership with tripadvisor fr
Certificate of Excellence 2018
Traveler's Choice
 
based on 1771 guest reviews
NOTE ISSUED
Excellent
992
Very Good
642
Average
112
Poor
16
Terrible
9
REFER TO NOTICE
Business Business
228
Couples Couples
792
Family Family
212
Friends getaway Friends getaway
251
Solo travel Solo travel
186
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"Wonderful location, exceptional breakfast"

5
09/11/2018

Stayed for 1 night. Location is very close to city center. Free parking was a huge bonus for us. Staff is very helpful and nice. Breakfast was excepional. Full variety. Fresh. Tasty. Much better than expected. Really enjoyed our stay

"Fine hotel"

4
08/11/2018

Excellent location, close to the train station (I travelled by train) and also not far from the city centre. Free water, coffee/tea with cookies available in the lobby. I had nice single room ( a bit small), decorated in a classic style. The queensize bed was very comfortable. Room and bathroom were spotless clean. Good breakfast buffet with a lot of choice. Staff at the reception was professional, but less then cheerful. A hotel with 100 rooms, but only 1 lift.

"A hotel which strives to please its guests"

5
30/10/2018

We loved this hotel. The staff at reception were friendly and helpful, and the availability all day of coffee and cookies was a very welcome touch. There was a huge selection of food at breakfast, and staff were quick to replenish dishes and remove dirty plates. Our rooms were not large, but there was everything you might need. We had a very comfortable stay. The location is excellent - ten minutes walk to the centre of town, five to the railway station and twenty to the bus station. This is a comfortable, characterful hotel which really tries hard to meet the needs of its guests.

"Comfortable hotel and great location (and breakfast)."

5
30/10/2018

Stayed for 2 nights. Good location in a side street a 5 minute walk from the railway station, and about a 10 minute walk from Zagreb's main square. Lots of eating and drinking places nearby as well as interesting things to see and do. After a quick and efficient check-in we were allocated a largish comfortable room with a seating area, and a large bathroom. Tea and coffee making facilities in the room. Choice of TV channels not great but we weren't there to watch TV. Breakfast was fantastic. Almost anything you wanted was available from the buffet which was regularly replenished. We ate so much that we didn't need lunch on any day. First time I've ever seen baby food on a hotel buffet (not that I have any babies). Overall a great hotel and it will be my hotel of choice when I next visit Zagreb.

"Another great stay"

5
29/10/2018

My wife and I stayed in this Hotel 10 years ago and returned again in 2018, it is still the same, great staff wonderful breakfast with a huge selection and the room size is well above the normal. It was great to see that they are still doing it right after so many years, would recommend this to anyone. The location is close to the town centre as well as the train station.

"Wonderful and great location!"

5
25/10/2018

Had quick visit to Zagreb chose this hotel for downtown location. Hotelnis classic older European style - but all updated. Room (suite) massive bathroom superb, bed heaven! Could qslk 3 block to city square and sites. Zagreb is a fun city! Breakfast great lots of choices. Will stay again when we next visit Croatia (hope soon)! Car park secure, staff amazing! Thank you all (no I do not work for BW)!

"All in all, a pleasant stay!"

4
23/10/2018

Best Western Premier Hotel Astoria is located in a quiet area in the centre of Zagreb just 300 mts from the Main Train Station. Convenient location for walking around the city. There are plenty of choices of restaurants and shopping nearby the hotel. The parking is just opposite the entrance. The room was specious, clean, well equipped, nicely decorated, had a very comfortable bed and windows that could be opened. The breakfast was very good - lots of variety and choice Definitely would recommend the hotel and think I'll be back!

"Great rooma"

5
22/10/2018

I stayed at the Great Western Astoria in Zagreb.It is in a great position being walking distance from the centre of the city. The room sizes are great for the traveler with an excellent buffet breakfast. The only negative is the shower was possibly a little small for a larger person but still workable. The are also will to currency exchange at the front counter for 3 % fee. Had a great stay there I recommend it highly.

"Old world charm in a good location"

4
22/10/2018

Centrally located hotel that retains its old world charm thanks to the extensive wood paneling and dated furniture. We had asked for a room in an upper floor with a nice view. Instead we were first given a side room with a window looking across another 3m away window in an adjacent dilapidated building. Our complaint at the reception desk encountered the usual excuses (we are fully booked, etc.,etc.) and only after firmly insisting were we changed to a room with a normal view. Both the room and the bathroom were nice though very small, especially the shower stall, where you could hardly turn around. The breakfast buffet was excellent with a big selection of foods and drinks and a helpful staff, ready to satisfy any special request. There is also a secured parking in the rear with direct access to the hotel.

"Excellent small hotel"

5
17/10/2018

The hotel location is excellent - very close to the city and everything else, yet on a quiet street. Walking distance from the main train and bus stations. Excellent restaurants and bars are few hundreds meters away. Breakfast is superb. We stayed in a premium room and it was large and comfortable. WiFi is fast. Nice and helpful staff. The only issue we encountered was a pretty weak air conditioner - we asked for a floor standing fan, which was given immediately. Overall, excellent small hotel in the heart of Zagreb.

"Great location close to city centre"

4
11/10/2018

Upgraded to a deluxe room with king bed, big desk,table & chairs and setee. WiFi free, big bathroom with shower over bath, 1st floor but no views, buffet bfast with big selection, coffee not good, WOULD RECOMMEND.

"Worst Hotel in my entire life"

1
07/10/2018

The room is so small you can not walk in it. The shower is 3 times smaller than a cheap cruise ship lowest category cabin. So small that if your soap drops you can't get it without stopping the shower and opening the slide door. As you soap the water handles turns off because of movement. Service is the worst ever. If you arrive on a weekend you are doomed as the staff is only there to look pretty. No AC and room hot as a sauna. They promise AC and then say is too cold so they have it off. Bear that the temp is 30c / 86 f. Really hot, unbearably hot. No tv as it does not work and they don't know what is wrong. A joke of a hotel. Don't ruin your vacation here. Claim in city center but is really a 15 minute walk to plaza or restaurants. Have been traveling for 15 days throughout Croatia and wonderful experience until now in this horrible hotel.

"Best Western hotel Astoria"

5
05/10/2018

This Hotel is excellent, coffee at the entrance, good staff, great rooms especially as we have an adult special needs with us, they made an extra bed in room, and still room to sit on the chairs around. The breakfast was great, and its only 15mins to the main square.

"Excellent hotel"

5
03/10/2018

When in Zagreb, we always stay at this hotel. Rooms are comfortable, bathrooms are roomy, decor is wood panelling, but that makes it homely and comfortable. The beds are large and comfortable as well. Breakfast has a huge selection and variety of food, so you can fill up for the day!

"The very best "Best Western"!!!"

5
02/10/2018

Due to a decision to extend our stay in Zagreb, and the unavailability of our other hotel, we came here for 3 nights and how lucky we were. This is an excellent hotel with lovely wood panelling giving an authentic local feel, high quality breakfasts and in a brilliant location. The front desk couldn't do enough to assist and the room was an excellent 4 star.

"Great location and easy access to the center of town"

4
29/09/2018

We loved the location of our hotel. Near parks and festivals and a short walk into town. Our room was adequate but small.Breakfast was good. This was first hotel in Croatia. We did not find the front desk helpful.Could not answer some basic questions like where is the closest Bankomat. It was right around the corner at the train station.

"Nice hotel, good location"

4
28/09/2018

Lovely hotel, great friendly lobby staff, we had a nice spacious room with a very large comfortable bed. The windows come with electric shutters which are great. The decor is very “Old Europe”, it's not modern or sleek but it's warm and inviting. The breakfast buffet was delicious and styled beautifully too. I give it 4 not 5 because of insufficient soundproofing between the room and adjacent rooms/elevator. As soon as people started fussing about and talking in the other rooms sleep was interrupted. It could be my specific room, but worth mentioning.

"Great location, comfortable, recommend"

4
12/09/2018

We stayed here for 2 nights, & wish we had longer. We did get an upgrade, our room was spacious and comfortable. Breakfast consists of a wide variety of hot & cold. There is only one elevator for enter hotel and it is on the smallish side! We used it for baggage transfer and used the stairs instead. We were on 6 th floor so had an excellent work out. Hotel is in excellent location and all major attractions are walkable. Thanks to the staff for a wonderful stay,

"Another Beautiful Best Western "

5
10/09/2018

My husband and I stayed 2 nights in Zagreb and are happy we chose Hotel Astoria. The location is steps from the Green Horseshoe area of Zagreb. As always we were warmly greeted and treated well because we are Diamond members of Best Western. Our room was upgraded and we even had a fruit basket waiting for us from the management. Breakfast had a large selection of hot and cold items to delight any traveler. In the lobby there was always music playing and coffee, iced tea, cold water and cookies waiting for us when we returned from a day of sight seeing. If you are choosing to visit Zagreb we'd highly recommend this attractive and welcoming hotel.

"Suprisingly Good"

5
10/09/2018

When I see "Best Western", the image of your typical North American chain hotel comes to mind. This is NOT one of them! From the friendly and helpful staff to the modern facilities provided, all is top notch. Conviently located within walking distance between Jelacic Square and the train station and with parking available, it will suit most people's transportation needs. Rooms were comfortable with all amenities and are a reasonable size keeping in mind the space available in typical old European city hotels. Even though our room was along the busy main street, it was quiet. The breakfast buffet was excellent with a wide variety of fresh foods and beverages. My partner was paritcularly pleased to see gluten and lactose free options.

"Good Location, Small Rooms"

4
03/09/2018

We stayed here with OAT's trip. The location is good being 10 minutes from the Main Square and about 5 minutes from the train station. There is a beautiful park just one block to the west. The rooms are good quality but pretty small. Traveling with two large suitcases, we had to rearrange the room just to be able to move. The bath is also very small. It is what we were used to in Paris but not at all in line with the size of the other 3 hotels we stayed at on this trip. The staff was friendly and the breakfast buffet is more than adequate.

"3 night stay"

4
29/08/2018

Great location to bars, restaurant and the old town. Staff were friendly enough, breakfast was included, very many options here. Rooms typical European style - very small shower. The self-playing piano in reception got a bit much at times.

"Good and central place "

5
23/08/2018

Only after booking, and checking the map thoroughly, I realised that I was staying at that place several times during the 90s. Didn't like it too much then but was pleasantly surprised when I now came back there. Nicely renovated place still with somewhat the air from 1930s. Friendly and professional staff, check in was a breeze and the rooms nice and with sufficient space. The safe parking at the back of the Hotel was a big plus for me, parking in Zagreb's very centre isn't much fun otherwise. From the Hotel you can easily discover Zagreb by foot. Breakfast was the nowadays standard buffet type, all fresh and well presented. A good selection provides easily for different needs or tastes.

"Great Hotel in Central Zagreb"

5
19/08/2018

Best Western Hotel Astoria located in central Zagreb is great and reasonably priced. Within 10 minutes walking distance from Zagreb's main train station and historic old town Zagreb. All major tourist attraction are easily accessible either by walking or using Zagreb's tram system. Airport is about 30 minutes by taxi and there is also a direct airport bus from the main bus terminal. Zagreb is a beautiful city.

"Classic hotel near train station"

3
18/08/2018

This hotel is located around 10-15 min walk from either Ban Jela?i? Square or Zagreb train station. You need to take a tram-ride for 5 min from the central bus station & then walk around 5-10 min to the hotel. Room decoration is classic style. We booked a triple room & there are 2 washrooms there which is quote nice.

"Nice hotel in perfect location"

5
10/08/2018

Room was clean, comfy and came with much needed air con! Parking was ideal for motorcycles. Staff were helpful, friendly and efficient. Hotel was very nice all round, and located a five minute walk from the main square where all the bars and restaurants are. Breakfast was very good!

"Excellent location and facilities"

5
05/08/2018

Superb hotel secure parking breakfast was spot on. The hotel is very close to the centre just a short walk with some awesome restaurants on the way. The guest experience is excellent I can recommend to you stay here in Zagreb.

"Excellent in all respects"

5
05/08/2018

Great room, great location, very good breakfast. The room was large, with dining table. We would have stayed more! The hotel has free parking behind in a secure lot (but it is first come first served).

"Great hotel in great location"

5
02/08/2018

This was our final hotel on a six city visit in Europe. We definitely ended on a high note. The hotel was great, the staff was great and the location was great. I would highly recommend the Best Western Premier Hotel Astoria!

"Good location for train travellers"

5
01/08/2018

We had just one night here and found it very convenient being walking distance (10 minutes) from and to the station pulling cases. I actually chose it because it was a good price and, especially, because it had non-smoking rooms (not all in Zagreb do). We had a twin room which wasn't huge but good enough for us, and we weren't concerned there was no view. There was a minibar for our food plus a kettle and mugs for making our own tea/coffee. Toiletries were free and I especially liked the shampoo which was very good compared with other hotels. Included breakfast was good with a lot of variety. There was fruit and lollies available at reception. Beds were comfortable - had a good night's sleep in a quiet room

"Solid choice"

4
31/07/2018

The hotel is 10 minutes distance from city center. Our room faced backwards and it was very quiet. The bed was great. We were upgraded to a superior room which was very spacious and equiped with all possible stuff. If there was something to improve maybe it would be the cleaning.

"Great Stay at Best Western Astoria in Zagreb, Croatia"

5
27/07/2018

We thoroughly enjoyed our stay at Best Western Astoria. We were treated well by a professional staff always willing to help. Our suite was superb with fantastic views. Breakfast buffet included many items and was a great way to start the day. I highly recommend you treat yourself to this well-located hotel in Zagreb.

"Fantastic"

5
22/07/2018

I absolutely loved my stay here, and wouldn't hesitate to stay again. It is clean, comfortable, and safe, with well appointed rooms. It is located within walking distance (15-20 minutes) of the old city and Zagreb's quirky museums! Breakfast was nice. The thing that really stood out was just how helpful and friendly the front desk staff were. They were absolutely fantastic.

"Welcoming place to stay!"

5
22/07/2018

Stayed here on our first night of our Croatian vacation. Hotel is charming and well cared for. Staff is super helpful. Made us feel very welcome. Room was comfortable and we had a great sleep. Breakfast was fantastic! We were informed that everybody gets fed at The Astoria! They gave us a great restaurant recommendation for our evening meal. Trust them when they say Purger is really good. Super close to downtown and all the great squares.

"Excellent hotel"

5
22/07/2018

I stayed in this hotel again. The hotel is situated in quiet street, but only about 300 m from tram and railway station. Executive room was big (30 sqm) and clean. The king bed is very comfortable (orthopaedic mattress). The hotel has free WiFi (good quality) and free parking (no garage). Breakfast was rich, and restaurant has enough places. It's good value for money. Staff is very kindly. I recommend this hotel again.

"Run down hotel with ok standard"

3
21/07/2018

This hotel has seen better days, much better days. The room was old style, think 70ies. Dark wood, wall-to-wall carpet and a bit shabby furniture. For example, you don't expect to find frayed sheets in a 4-star hotel. The bathroom was also old style and not very well designed with only a small shower partition wall on top of the bathtub. Wet wet wet! On the positive side I have to mention the breakfast and the location of the hotel. The breakfast buffet was plentiful with both the traditional stuff as well as Croatian specialities. Finally, the location of the hotel is very good, close both to the railway station and the absolute city centre. You reach the main square in about 10 minutes walk.

"Part of tour programming "

3
18/07/2018

We stayed here at the beginning and the end of a tour. The staff at the reception were very helpful. The rooms were comfortable for 2 people. The breakfast was very good including the bubbles that were on offer. The hotel is a ten minute walk from the square with a park even closer.

"We really liked this hotel !"

5
15/07/2018

A very nice classy traditional hotel in downtown Zagreb. We had room 425, a large suite, I think we were upgraded. Not much of a view but beautiful large room. Breakfast was buffet and very good. Front desk staff very good, pleasant and helpful with excellent English. Would definitely stay there again.

"Three Days in Zagreb"

5
15/07/2018

We booked this hotel for three nights in Zagreb before heading to split for a week cruise. We landed early morning after an overnight flight from Canada and the hotel allowed us in our room early which was ready. They will also store bags. Our room had lots of space and was clean and we'll equipped. Staff was amazing during the entire stay. Parking was included and very secure. Breakfast was really good every morning with lots of choice and very fresh. Location is also great for walking anywhere in Zagreb. We also drove one day to Plitvice and one day to Slovenia with no problems. Great place to stay.

"Wonderful hotel"

5
11/07/2018

A wonderful hotel; the staff were very friendly and welcoming, the rooms were very clean and the breakfast in the mornings extensive (I'm a vegetarian so this was helpful). They even have soya milk available. The hotel is also very well placed in Zagreb with the city centre easily reached by a walk (10 mins). Would very much recommend a stay.

"Beautiful"

5
03/07/2018

Classy hotel within minutes from beautiful downtown Zagreb, clean and spacious executive room. Every item at the breakfast buffet which is included in the price of the room together with free wi-fi and parking was so tasty. Staff very helpful. Will come back again.

"Lovely older hotel"

5
02/07/2018

Lovely older hotel well situated to walk to all the sights. Rooms smaller but quite adequate. Great breakfast with lots of choices. We even found peanut butter which we hadn't seen throughout Croatia. Highly recommend.

"Good hotel for a stay in Zagreb"

4
28/06/2018

We stayed for two nights as part of a holiday to Croatia and our first stop was The Astoria. It's perfectly pleasant and our room was fine, albeit the decor is a little dated. The breakfast was good and we liked the free coffee/water etc in the lobby. The staff were very efficient, but they were very busy checking people in a lot of the time, so we didn't really have much of a conversation with them. The advantage with this hotel is its location - it's close to the station and not far to the centre/old town, so it makes it very easy to get around Zagreb. I'd happily stay at The Astoria again.

"Average the most"

3
27/06/2018

Had an emergency and needed to stay one night in Zagreb. It was late night. I fired up my Booking.Com app in my phone and started looking. Saw a lot of positive comments and high rating of this hotel and the price seemed OK. I hit . Voilà! Rooms were booked, 1 Queen 1 King. The Queen room was OK. But the king room smelled of cigarette. A terrible smell to bear. I had to spray perfume all around to get myself to sleep. The bathroom is OK, but the shower cabinet is tiny, even for me, a small size slim guy. The breakfast is good though. And the staff is kind and friendly. However, I just wonder how the hotel got 4 stars rating and all the positive comments. The price charged is not proportionate to the room size. As many reviewers wrote: the hotel is not bad, but it is not great either. The parking lot the a plus.

"Great hotel with lovely staff "

5
24/06/2018

This hotel is very close to the main train station and a 15 minute walk from the main bus station. It was cold and raining the day I arrived and had walked from the bus station and arrived a bit early for check in. My thanks to Boris on hotel reception who was very welcoming and helpful when I arrived. The room was very clean and quiet and the bed comfortable. Breakfast was of the standard I would expect in a hotel of this type. Certainly a lot of options. There are supermarkets and coffee shops close by. The upper town where the main square etc is located is about a 10 minute walk. I loved my stay in Zagreb and this hotel.

"Good location"

4
20/06/2018

Hotel is in a great location, walking distance to the old town, train station, restaurants and shops. If you are into people watching great parks to sit and take it all in. Hotel Astoria is old world style, nice lobby, small lounge/bar area and large breakfast room. The room we had was quite small but had everything we needed, comfortable bed. No view (ok for us). Recommend for 1 or 2 night stay - the room is quite small if you are planning a longer stay it could feel confining. Excellent breakfast, it was one of the best during our 17 day vacation in Croatia. Staff are professional, friendly and helpful.

"Perfectly Situated Oasis in Zagreb"

5
19/06/2018

Stayed here twice and it was quaint, clean, comfortable with a wonderful breakfast included. The staff aims to please. The air-conditioning worked perfectly, beds comfortable, furniture lovely and the lobby is welcoming.

"Most comfortable bed ever"

4
18/06/2018

Old world charm. I really liked the look of the hotel on the inside. It reminded me of a 1930's film. Small but charming lobby, bar and breakfast room. Nice breakfast buffet selection. Great location, between the train station and Zagreb Cathedral. Lots of small parks and restaurants within walking distance. Single room was a bit small, but fine for a solo traveler. Just enough room for a wardrobe, writing desk and mini fridge. Bathroom has modern enclosed shower. Strong WiFi. No view. The room's best attribute was the bed. Incredibly comfortable. I wanted to sleep all day!

"Dated, but great location"

4
16/06/2018

Our room & experience was 3-4 ?at best. The included breakfast was amazing but our sleep was impeded by a table at the end of the bed making it very uncomfortable, not great for tall people. It was a short walk to the railway station in one direction & the old town in the other.

"Love this Hotel"

5
15/06/2018

The hotel interior had a quaint look and welcome drinks were provided at the lobby. We had a room for 3 persons. Room was spacious and luxurious. Breakfast was excellent with a wide spread of breakfast items. The hotel is also conveniently located, about a short 15 mins walk to Jelacic Square. As we drove, we had a complimentary carpark at the back of the hotel with auto gate. The Hotel staff allowed us to park although we checked in early in the morning. We have stayed in Best Western Hotels in several countries and so far they have not disappointed us.

"Excellent hotel"

5
03/06/2018

Location by train station makes this a must stay if using the train system. The hotel is excellent, great breakfast. Staff is very attentive. Room was actually upgraded for free when we arrived late. Very nice place to stay

"Nice hotel"

4
01/06/2018

Enjoying our stay at this hotel. Very good location, near the park and about a 10 minute walk to the main square and Old Town. Also not far from the botanical gardens and museums. Breakfast and dinner buffet were quite good, large selection to choose from. The rooms are comfortable and cozy. Very clean. Told reception our bathroom sink was draining slowly, walked up the stairs and the maintenance staff were there in less than 5 minutes. Our room is facing the street but it is quiet, no street noise noticed. There is only one elevator so sometimes it takes a bit to get one. Also, the shower has to be the smallest we've ever had. It's a corner shower, very difficult to reach lower legs and feet, and keep hitting sides while trying to wash my hair. Understand there are some rooms with bathtubs, so you might ask one of those rooms, especially if you need extra room.

"Very Luxurious"

5
31/05/2018

The front desk staff was exceptional and the amenities in the room were outstanding. The furnishings were of the highest quality and the bed was very comfortable. They have a private parking lot for abut 25 cars and security is very good. We had to check out before breakfast was served so they arranged a box breakfast for us that was far more than I would have expected. Again, credit the front desk staff.

"Retro charm and quality"

5
31/05/2018

This hotel is in a fabulous location to explore central Zagreb. Our room was cosy and quiet in this charming art deco boutique hotel. We loved the bsr and lobby and the great food. Breakfast choice was outstanding.

"Nice in places"

2
30/05/2018

Stayed in the Astoria for 4 nights following a booking error with another hotel. On first impression the Astoria looks nice. The staff are smiling and delightfully helpful. I had booked a deluxe-queen room, whatever that may be, but found myself in a single room with a queen bed. I am aware that in Europe in some places when one travels alone, it seems to be necessary to be punished for that by taking the brooms out of a cupboard and putting a bed in it, and charging an exhorbitant amount of money for it. Nothing in my booking referred to a single room, which I would have declined. In order to move around in the room, it was necessary to move sideways. Between the luggage rack and the wall, between the bed and the desk. The “desk” was more or less the same size as the footprint of my smallish laptop and relatively useless. Working was impossible because the “desk” was wedged in a corner thereby immobilising the left arm. During my stay the room was serviced only once, meaning they made the bed and changed the towels. One day the towels were taken out and not replaced but the bed was left untouched and 2 days the room wasn't touched at all. The minibar was never re-stocked. The bathroom floor had a white stain on the black marble running from the shower to the door en the door slides looked as if they hadn't been cleaned since installation. It was a huge disappointment. The hotel has a restaurant which serves reasonable food. I had the best sea bass I have eaten in 10 years. Occasionally the food swims in rather more oil than is acceptable, but on the whole it's OK. Breakfast is a huge affair with everything imaginable on offer. Quite good. However, I was immensely disappointed with the lack of care of even the basics and wouldn't recommend this hotel.

"Convenient Hotel"

4
26/05/2018

This hotel was conveniently situated about 10 mins from the centre of Zagreb. We found it quiet although on a fairly main street. The rooms were clean and well serviced but a bit on the small side. We hardly spent any time in the room except to sleep so it didn't really matter having a small double room The staff were helpful and answered any questions we had during our stay. The daily breakfast was excellent with a huge choice of hot and cold options. It was certainly the best breakfast I have experienced in any hotel abroad. For a short break to Zagreb this hotel was good value. It was near the centre but away from the hustle and bustle of the actual centre. The 10 minute walk to town after breakfast was helpful as we were so full!

"Old World beauty in a great location"

5
22/05/2018

A beautiful, perfectly maintained, Old World hotel in a great location, within easy walking distance to the old city. Very comfortable room and incredible buffet breakfast with everything you could want. Free parking was a bonus. The pillows were slightly too big, but my fault I didn't ask for smaller ones.

"Beautiful Hotel with large clean rooms."

5
21/05/2018

The hotel has a great location and we had large modern rooms. The bathroom was large clean and modern. The breakfast was excellent with many choices. There were many good choices of restaurants within walking distance.

"Great place to stay in Zagreb"

5
19/05/2018

From the moment you walk in, you feel you are in the right place, pleasant welcoming piano, great lobby, right downtown, but tucked away in a quiet street, with beautiful rooms and great beds/amenities

"Splendid"

5
16/05/2018

Booked this hotel after reading all the favorable reviews and found it lived up to all expectations. Old-style hotel in its furnishings, very gracious and the staff were confident, efficient and helpful. As we arrived early, our bags were stowed and we made use of the sparkling clean restroom to freshen up after a long plane ride. Delightful lemon water was provided in the lobby and complimentary coffee and biscuits all day though the rooms did have a kettle and sachets of tea and coffee. Breakfast was fresh, varied and abundant, especially the bacon and sausages while fruit was limited to rather large apples and oranges (though that was typical in most Croatian hotels at this time of year). Such a comfortable stay with beds, air-con, bathroom, WiFi in order and superbly located in a quiet street near some good restaurants, a short walk to the Old Town and near the railway station and the Japanese embassy.

"Nice upgraded room!"

5
14/05/2018

This hotel is very nice and was a welcome change from a week of airbnbs. When we arrived and checked in, they gave us an upgraded room, which was really nice. The lobby is pristine and has a player piano which I enjoyed. The room was clean and comfortable and spacious. The bathroom was also large and clean - Annoyingly, the shower has only a tiny pane of glass which moves separating it from the rest of the bathroom so we got the floor soaking wet every time we showered (and there was no drain in the floor). The complimentary breakfast was a really nice spread, although a lot of the food (like fruits) looked like they were best eaten several days before. The bread selection and meats were great though. I would just recommend that the hotel gets fresher fruits and cheeses. On the morning we were leaving, the elevator was broken, so we had to carry our large suitcases down 4 flights of stairs, which was frustrating.

"VERY average"

3
13/05/2018

.There is nothing specifically wrong with this hotel, but then there is nothing particularly right about it either. The rooms are dreary beyond words, the breakfast is average in a strange dining room, and the whole place leaves you wanting to get away as fast as you can

"Nice place"

5
13/05/2018

Good location in a quiet place in the city center, excellent professional staff, comfortable room and bed, high selecton of food for breakfast, nice personal int he restaurant, good parking place - could we have more...?

"Excellent, polished hotel"

5
11/05/2018

Conveniently located to the parks in the Lower Town and only minutes walk to the shops, attractions and restaurants, this 4star hotel provides comfort and elegant surrounding with lots of unexpected extras like free lemon water as a refresher close to the lifts. Reception staff were friendly but professional clearing our check in and subsequent concierge questions with a willing smile. Our room was spacious (we were upgraded), comfortable and well sound proofed. Tastefully furnished and decorated, it was spotlessly clean...well except the windows. A hospitality tray was provided and the king bed was sooo comfortable. We ate in the hotel restaurant - Ragusa - one evening and despite sharing the facility with two groups, our food choices from the a la carte was well prepared, a little over salted, and nicely presented. Service was prompt, friendly and attentive. Breakfast is a feast by European standards and although busy, the buffet was replenished regularly offering a choice to suit most tastes. Tables werecleared and reset promptly. We thoroughly enjoyed our stay at Best Western Astoria and would not hesitate to return.

"Will stay again in a heartbeat"

5
09/05/2018

1. Very good location. Right in downtown and less than 10 mins walk through a scenic and very safe route to old town. Near the action, but not near to the point it is noisy 2. Wonderful and enclosed parking lot 3. Bed is super super comfy and room is basic, but very clean and very quiet 4. Big and clean bathroom with towels, shampoo, bath gel and body lotion all provided 5. Complimentary refreshing lemon water Reception staff is a little cold but still adequate. No complaints and a two very good nights' rest!

"Friendly staff. Nice hotel. Would recommend."

5
07/05/2018

Would definitely recommend. Very friendly staff throughout. Lovely! Very helpful and genuinely happy to be doing their jobs. Welcoming, clean hotel. Very busy with a nice atmosphere. Fast wifi. Fast check in and departure. Room nice. Small but comfortable. Served it's purpose to sleep, shower and was clean. We were hardly there otherwise. Paid mini bar. Bar, lounge and restaurant. Nice to relax in the evening. Great atmosphere. Lobby plays nice light music. Free tea, coffee, biscuits, apples, water and sweets near reception. We did not have the breakfast although included as we are not breakfast people so early! Prefer to explore a bit first early morning and then have a late breakfast at a cafe to try different things. There are hotels closer to town this is a very simple 10 minute walk. Literally, turn right out of the hotel door and keep walking straight for 10 minutes until you reach the main square. You can't get lost. Would recommend.

"Great Hotel"

5
02/05/2018

We spent one night at this excellent hotel. The location is fantastic being an easy 10 min walk to the centre. We were lucky enough to be given a room upgrade which was fantastic. Our room was very large, spotlessly clean and tastefully decorated. It also had all of the facilities we expected from a 4 star hotel. Our room rate included free parking. The parking was located in a secure parking lot at the back of the hotel. The reception staff were all polite and helpful. The common areas were nicely decorated and spotlessly clean. We thoroughly enjoyed our one night in Zagreb and wouldn't hesitate to return to the Hotel Astoria.

"Superb if you are travelling by train"

5
28/04/2018

We were travelling by train which was the main reason for choosing the Astoria, as well as the fact that it was a Best Western which we have found over the years provide a great standard with reliable staff and comfortable beds and this hotel was no exception.

"Excellent "

5
20/04/2018

Not the prettiest building from the outside but the interior is comfortable clean and well appointed. My room was a small suit with dining table for 4 A settee and chaise longue. Breakfast was good and generous. This hotel is very clean. Very good value

"Great location in Zagreb -"

5
17/04/2018

We stayed here with our OAT travel group. Very quiet rooms within easy walking distance of the Lower and Upper towns. Expansive breakfast buffet, clean rooms and comfortable beds with great staff. Highly recommend.

"Best place to stay in Zagreb"

5
15/04/2018

We were here just for one night but in was really good. We arrived with the car. You can park car at the main entrance to make check-in and to take you luggage out of a car. You get a parking place at the back of a hotel. The room was great, clean, very comfortable bed,... We had breakfast at the hotel. It was awesome, great offer of different food (eggs, bacon, sausage, cheese, yogurt, marmalade, fresh fruit, vegetables, cereals, pancakes, coffee, tea, milkshakes, juice...). They also have gluten-free bread and lactose-free milk. Fresh food were coming in regularly. The staff is super friendly and nice, but not pushy or “too nice - fake nice”. We had one request about parking and they made it happen without any problem. Would most definitely recommend this for staying in Zagreb. Location is great also, very near the main square or main station (less then 10 min walk both).

"Hotelnights 2018"

5
10/04/2018

very good service,,and close to the most in the city. Nice brakfast and also very nice room. Good internet.Have been here before and will recomend this hotel to others travlers.Good service when you chenk in and out.

"Quality Hotel & Staff, good location."

5
08/04/2018

Booked from UK with Bookings.com, chose it due to close proximity to Railway Station, and good reviews on T.A. Older style solid building, no traffic noise problem noted, interior very plush and comfortable. On arrival, helpful receptionist said we had been upgraded to a larger room, there is chilled lemon water/coffee and small cakes available to guests adjacent to reception. Found room quite spacious, very clean and tidy with chairs, settee, coffee table etc, tea/coffee making facilities available in room. Bathroom of reasonable dimensions, but shower cubicle very small, in tired condition and cramped. Breakfast superb, comprehensive choice of items, and extremely helpful staff. Pleased to find both Lactose free and/or Soya milk available without having to request and wait. Hotel in ideal location, only short walk to Rail Station and in the opposite direction, short walk to the main City centre, and central tram stops. Lovely patisserie just a few yards up the road on the right from the Hotel. From outside the rail station you can get a No2 or 6 tram (4Kuna) around to the central bus station, and get the Airport shuttle bus for 30Kuna (runs every half hour).

"A 4++ Star Hotel - VERY Good Choice"

5
04/04/2018

We chose this hotel when planning out trip from overseas, sight unseen. We were very pleasantly surprised that the claimed 4 Star rating is well deserved (I have spent hundreds of nights in Fairmonts and the Zagreb Best Western Plus Astoria loses nothing to most of the Fairmonts). A solid 4++· In North America, hotels are simply never, ever, this nice. Do not be deterred by the exterior. As is often typical in Europe, the buildings all seem similar. Walk through the front door and you realize the rough stone is actually an emerald. We walked our luggage from the airport bus depot (maybe 10-12 minutes). The hotel is much closer to the train station (3 or 4 minutes), and close to everywhere you would want to see in Zagreb. Don't waste your kronas on taxis. Staff are one of the most important factors - at this hotel they are a 10 out of 10. The breakfast buffet is very decent as well. Load up and enjoy.

"Good location, good rooms"

4
04/04/2018

This location is the nicest Best Western I've ever stayed in. We were in a corner suite, which I understand is roomier than the standard rooms. The hotel was clean and comfortable, though the "twin" beds seemed much narrower than a standard twin, and the bathroom, while very clean, was very small and had a very tiny shower. The location was perfect for exploring Zagreb - about a 6-8 minute walk to the main square, but far enough away to not hear the noise from all the people and cars. The restaurant had a pretty good breakfast and dinner buffet. Also, the candy at the front desk was great! I'd definitely recommend staying in this location if you are in Zagreb.

"Average "

3
02/04/2018

Stayed one night at Zagreb. The hotel Best Western premier Astoria is strictly average . Size of the room is small by all standards. Bathroom is tiny. Though the breakfast offered was good. Staff was helpful and friendly. The hotel is situated a 10 minute walk from the city centre. Wasn't rather impressed with the hotel or the rooms

"Comfortable, friendly hotel"

4
29/03/2018

Stayed 3 nights. From check in to checkout all staff were very helpful. Special mention to Tea, a lovely young lady working in the bar/restaurant, who remembered my choice of drink, sat me in the perfect spot in the restaurant and has a beautiful smile and personality. Breakfast is extensive and no problem to get somewhere to sit. English breakfast tea is awful though! Stick with the espresso or filter coffee machines or bring your own tea bags if you're a Brit. My room was very small (Queen room). There is a desk at the foot of the bed with a large lamp on it. I'm average height for a female and woke several times to the sound of having kicked the lamp. Tall people should book a king room. Blackout shutters very useful! Smoking rooms available. Shower only, but efficient. Would've liked to have (good or any) English tea as an option in the room. But if you're a green tea or coffee drinker it's ok. Much better value for money than the Sheraton, where I stayed a couple of times before, and only a few minutes walk from there. This hotel seems to pay more attention to detail. Will return

"Character hotel with lots of charm"

5
03/03/2018

In couldn't ask for more - the Astoria in Zagreb was central to everything, the staff (front end, restaurant and bar) were polite and welcoming, and the room was very comfortable. A lot of people talk about the breakfast and I have to agree it is outstanding. Just an exceptional experience. It was hard to leave.

"Best Hotel in Zagreb"

5
26/02/2018

This Hotel Is one of the Best hotels in Zagreb. I can say it Becouse of My work I Stay a lot at All tipes of hotels in Zagreb. Clean,nice rooms,Big parking one of the Best breakfast. Staff of the hotel Are always pleasent. Hotel is located near the center of the City. Higly recomended for anyone.

"Great location and good hotel!"

4
30/01/2018

Good hotel at great location, good breakfast. Rooms dont have a view. Hotel has private parking lot. Service is great.It is located close to Zagreb train station and 10 minutes walk from the center of the city.

"EASY AND NOT VERY EXPENSIVE!"

3
26/01/2018

Very good for who travels by bus or train because it is just in between of the two stations and the city center. The staff was ok and room comfortable enough. Breakfast was also ok but nothing special.

"Excellent hotel close the the city centre"

5
18/01/2018

Very professional hotel located in the heart of Zagreb. Rooms were good with a large comfortable bed. Breakfast buffet was very good. The only negative was the room was set at a warm temperature and made sleeping uncomfortable. Service was fine. Recommend this place.

"An atmosphere for the holidays"

5
13/01/2018

First of all I wish to congratulate the staff at all levels for their kindness and expertise. The receptionist was helpful and very kind with that right amount of questions that makes one feel appreciated. The hotel was nicely prepared for the Christmas season with the atmosphere of homeliness. The rooms were well prepared, airy and everything needed was on the right place. The breakfast was lovely, in fact a big meal which supported you through the day. We were very thankful for the parking and its organization.

"More plusses than minuses"

4
12/01/2018

The hotel has a good location within a 10 minute walk to the main square. The convenient and free car parking was also a big plus to us as we had a hire car. Check-in was super efficient. The included breakfast was a plus with heated croissants and even a bottle of shared sparking wine; so it is surprising that the machine dispensed orange juice is so watery. Our standard room was clean and reasonably comfortable. The booking request for a higher and quieter back room was met. This was our 16th hotel room in 6 weeks of Europe travel so the smallish room certainly continued the list of non practical room features eg, a tiny shower with protruding fixtures, intrusive / protruding over bed and a wall light(s). We could not get the bathroom, centrally heated towel rail to work either. A safe, a kettle, the capacity to partly open the window and reasonable speed, free, in room Wi-Fi help give a 4 star rating overall.

"Great location, food and service!"

5
11/01/2018

We spent only one night here, but we were very pleased. We visited Zagreb during Christmas and let me say, that it was a great price for such a busy time of the year. Breakfast was delicious and there was a lot to choose from (you also have gluten free options). Rooms were clean and they had tea & coffee facilities. Staff was very polite and helpful. We also appreciated free and secured parking. I would definitely recommend staying here.

"Excellent service in an ideal location"

5
05/01/2018

Parking was really easy for a centrally located hotel - a lot easier than any of the other properties we had stayed at during our trip through Slovenia and Croatia - simply pull up right outside and check in. The lovely and helpful reception staff then allocate you a secure parking space right around the corner at the back of the hotel. The hotel was offering complimentary hot beverages including mulled wine along with cookies and lemon water in reception which was a nice touch. We were upgraded to a huge room complete with massive TV, dining table, writing desk and couch. They also accommodated my Genius late check out request on the same day as check out so we were able to view the sights of the city before returning for a quick rest and heading off to our next destination. Breakfast was pretty good with a large selection, although we were left waiting around for the hot items to be replenished as they were empty when we arrived. Less than 10 min walk to the main sights where we jumped on the hop on hop off bus to explore further afield. Room service meal was pretty average although it came really quickly. Stairs only (one flight) to get back to the carpark at the rear of the hotel.

"A quite good hotel at a nice centrally located area"

4
26/12/2017

Normally, if it werent for the breakfast ,it reminds more of a 3 star ,than a 4 star hotel,and my evaluation would be about 3,5/5 . (but this score isn t an option here) So , Plus: great ,varied breakfast served from quite early in the morning. clean inside areas and rooms. centrally located,safe area. helping staff (in a strickly professional way), though not smiling and not really that welcoming and friendly. Minus: Small and outdated bathroom. Complicatedly settled and noisy heating system in the room. Room, in the winter, is kind of cold when u first enter! No free water is offered in the room,at least at arrival. We stayed 4 days and our bed sheets were never changed.(inappropriate for a 4 star hotel.)

"BW Premier Astoria"

5
22/12/2017

Hotel sits in a very good location. Within walking distance to all the attractions. Only setback the hotel has only one elevator, so can be a wait during peak season. The plus point complimentary mulled wine, coffee and water are provided in the hotel lobby entrance. Generous spread of breakfast at the table.

"Excellent Service and Comfortable rooms"

5
19/12/2017

Have stayed in Zagreb on several occasions but this was our first stay in the Best Western. Very comfortable rooms and public areas, generous and tasty breakfast, efficient service. Perfect for a brief city stay. Would recommend and would stay again.

"Convenient comfort"

5
08/12/2017

Comfortable well-sited hotel, close to the railway station and tram routes. Also close to one of the liveliest areas for the Advent lights. Very good breakfast and large clean room. Excellent breakfast.

"Quick getaway"

5
05/12/2017

This hotel looks like the one you turn over in the brochure because you know you can't afford it. It's high end and well kept. Right in the centre of the heart of Zagreb we went for the Christmas market and it was an excellent choice. Normally I choose a Hilton or such like but this was great. We had an upgrade so I can't comment on value for money as the room we had clearly wasn't the £80 /night with breakfast I paid for. However our room was clean, ample and had everything we needed. When I walk into a hotel lobby to be greater with mulled wine and cookies and an enormous Christmas tree I am happy. Also the receptionist were professional, knowledgeable and polite. breakfast had everything you could want - full English to cheese board and cold meats to bubbles for your bucks fizz and pancakes. All I ate tasted amazing and considering it was a breakfast included in the room price it was all you could ask for and more. I am very impressed and cannot recommend this hotel higher.

"Second visit"

5
02/12/2017

My second staying at this property and another brilliant service. Rooms little bit on small size but clean, modern and comfortable. Definitely one of the best bed quality and good shower. Didn't have time for breakfast as have to leave early before breakfast but in the morning on check out take away breakfast was waiting for me (beautiful touch).Definitely recommend hotel if you staying in centre of Zagreb

"Average"

3
19/11/2017

This wasn't a bad hotel but it wasn't great either. Location was a bit tricky. The staff were very professional. The room was spacious. We spent only one night so I can't comment on the service. Breakfast was good.

"NO REFUND OFFERED"

1
13/11/2017

I booked this hotel with 5 friends in September this year to go mid December for a long weekend costing over €600. When Monarch went into administration, as if it wasn't bad enough that we lost our flight money of over £700, the hotel refused to give us a refund when we informed them that we could not make it as there were no alternative flights available, even though they had over 4 months to fill the rooms. Disgusting customer service from such a large international, supposedly reputable company. We would never use this chain ever again and would advise other travelers to do the same, unless you want to be left severely out of pocket. Choose somewhere else.

"Meets all needs"

4
04/11/2017

Convenient location, clean and well sized rooms, decent breakfast buffet, friendly staff. Also one of the faster wifi's we've experience in Croatia which was a relief. I'm not sure if I would put this as a 5 star but a very good 4 star.

"Great Location"

5
03/11/2017

Nice rooms...we were in a small twin. Free Wi-Fi. Great bathrooms though I guess the shower stall could be a challenge for big guys. Good breakfast. Helpful staff. Can walk to all the sights from this location.

"EXCELLENT LOCATION, GREAT SERVICE, DECOR AND ROOMS"

5
03/11/2017

If all Best Western Premier Hotels maintain a standard similar to the Zagreb Astoria, they will give the Hiltons and Sheratons a run for their money. This hotel is walking distance from all major attractions, has an attentive staff, offers a delicious and varied breakfast buffet and has an attractive decor inside. It has class and has a different feel from other Best Westerns -- it's the next level. Superb value for money.

"Clean and comfortable, good location, secure car park & breakfast! Everything we needed at a fair price!"

5
30/10/2017

The hotel was in a good location, walking distance to all the sites and restaurants. Overall, perfect for our needs. And we paid a very fair price, which included a full breakfast and secure parking for our rental car. I don't usually choose Best Western's here in the US, but this one was very clean, the bed and linens very comfortable and nice. It's a small room, but as are most in this part of the world. The hotel staff was professional, tho not very friendly...but at the front desk, they took care of our needs in a business manner - so no complaints at all. I would recommend - and return on a future visit to the area. PS Really close to the train station, if you're arriving that way!

"Average in all sense"

3
26/10/2017

You can find better hotel for the same price in the ciy centre. Staff could be more polite. Rooms are not so bright, I would not recommended. Brekfest is ok, In total the hotel is like the hotels from comunist period.

"Great hotel in great location "

5
23/10/2017

We stayed for a week in this hotel. The front desk people were very good. Everyday they put out cookies and had coffee or hot tea in lobby even though you have a coffee maker in your room We had requested a family room since it was on sale and would have more space. We were given two rooms with a connecting door so we ended up with 2 bathrooms which was great The room gave with a full hot breakfast which was really great. The food was wonderful and they even offered Gluten free bread. It is located in a good area some museums and a Japanese botanical garden. There was the very big garden very close by. Also walkable to the old town I highly recommend this hotel.

"Several good reasons to chose it to stay at, and breakfast alone is worth the stay"

4
16/10/2017

The negative : room was typical euro small, 2 twins so get a double, we could hear the other guests a bit in the wee hours and the reception ladies though polite and efficient enough were not very friendly. The positive: The beds are really comfortable, the room was really clean, a kettle in the Room!!! and several English language channels on the telly. The breakfast was awesome with a LOT of variety with all the usual things plus a whole lot more, including caviar, champagne, smoothies etc. The breakfast lady Tea, yes that's her name, was simply out darn standing, so helpful, polite, and friendly every morning of our stay. Also they have their own very secure FREE parking attached to the hotel. We will stay here again when we visit this part of Croatia.

"Enjoyed our stay"

5
14/10/2017

Only in Zagreb a couple of days but hotel was cozy and near the sights. Room was spacious and very pleasant. The free breakfast has a nice selection and free secure parking was a plus. Would recommend this hotel.

"Comfy with nice free breakfast"

4
12/10/2017

We didn't spend much time in Zagreb so we opted for a hotel with good value. For about $100, we had a protected parking space for no extra charge, a nice hot breakfast with a variety of items, a comfy although outdated room. Plus fast Wifi!!! Also great central location.

"Nice hotel "

4
10/10/2017

Stayed for 2 nights in September, arrived and got really nice professional welcome , room was very nice and comfortable, Breakfast was an amaizing spread , Decor is very conservative, old , but very clean . A bit cold atmosphere, Good position and close distance to shops , cafes and restaurants. Close walk to train station .

"Tidy hotel near the city center"

3
08/10/2017

I have stayed in this hotel due to a business trip of 3 days. The reception is spacious with friendly staff. There are enough seats to relax and wait in the lobby. My room was at the first floor. The room itself is pretty small, but that ok when you are staying in a single occupied room. The bed is just average. The you enter the room and insert you key card in in socket for lights the unblind of the window is opening. This is strange when you enter your room at night. The bathroom is just good. The shower has enough pressure and is also hot enough. The rooms are good isolated so no noise is heard of the room next-door. The breakfast every morning is excellent, so you have enough options to choose of. The hotel is at walking distance of restaurants and downtown.

"Quick Stopover"

4
07/10/2017

We stayed at this hotel on the night we arrived in Croatia. At check in, the front-desk staff seemed brusque, but we were tired after 3 flights so our perceptions may have been skewed. The lobby was quaint and charming with chilled, fruit-flavored waters, cinnamon ice tea, and cookies available throughout the day. Our room was spacious with a comfortably-sized bathroom, TV, in-room safe, and mini-fridge. Shutters operated by a wall switch did an excellent job of darkening the room. The bed was comfortably firm, and the room was well maintained and clean. Shortly after check-in, we walked to the central square then returned to the hotel bar for a drink and light supper. Our experience with the staff member taking orders was less than optimal. Our questions about menu options and an accommodation for a special diet appeared to annoy her. After a long wait, our food arrived with one order completely wrong. The staff member apologized and offered to bring another meal multiple times, but by then, it was too late for another long wait. That order was removed from our bill. The next morning an ample, buffet breakfast was included. Our check out was satisfactory, but the staff at the front desk still seemed to be a little surly. The hotel is well located within easy walking distance of the main square, the older sections of the city, beautiful train station, lovely park along embassy row, and other areas of interest. The hotel was clean and comfortable with all that was needed in the room for a comfortable stay. Our only disappointment was the way staff members interacted with us –– something that we did not experience anywhere else in our 11 days in Croatia.

"Outstanding"

5
07/10/2017

From the moment we arrived until the moment we left we enjoyed the highest level of customer service. Check in was quick and efficient and time was taken to answer our questions about Zagreb Our room was on the third floor, a superior twin which was well appointed with comfortable seating and a sensible sized table. Tea and Coffee making facilities plus a well stocked mini bar. Bathroom was excellent with very good quality toiletries. Room was also very quiet and has a safety deposit box. Tea and Coffee together with cookies are available 24/7 in reception plus apples, sweets and iced lemon water. Breakfast was top class, although the restaurant could do with more tables for 2. Beware the service is so fast and efficient your place may be cleared whilst you are replenishing your plate. We ate in the restaurant on one evening and the food was again excellent. My steak was cooked to perfection. Only downside was that on this particular evening there were few diners so there was a lack of atmosphere. Hotel is well situated for the train station and all the main tourist sites. Area seems very safe. I would most definitely stay again and recommend this hotel to family and friends in fact to everyone.

"One Night Stay"

5
05/10/2017

This hotel exceeded my expectations. Very clean an well maintained. Friendly staff. Our room was quiet and comfortable. We had a car and they have free parking with easy access. The breakfast was good. Excellent downtown location - plenty of restaurants near to the hotel.

"Really nice hotel not too far from everything"

4
03/10/2017

PROs: - Location, not far from the center of town - Free gated parking - Free breakfast - Modern room - Good price - Staff was able to convert USD to Kuna for us CONs: - Lobby smelled like grape Bubble Yum gum (reaching here obviously, but this was true...)

"excellent and elegant"

5
02/10/2017

Very nice hotel. Very clean, excellent service, beautiful grandiose looking premise, inside and out. We were upgraded to a suite full of amenities. Breakfast is great; they even had caviar! lots of choices. Right downtown, walking distance to all, including train station.

"Elegant comfort"

5
29/09/2017

We stayed 2 nights here at the start of our Croatia tour. We were impressed with almost everything - comfortable room, great staff, excellent breakfast and an easy walk to the towns features. Only a larger shower could have been better.

"Excellent"

5
29/09/2017

Old style hotel but that is the Charm and no surprise due to its history, spotlessly clean located at the centre and accessible to public transportation if you know how to navigate around town. Very friendly and helpful staff. Breakfast sumptuous Close to city centre with lots of restaurants.the surrounding buildings are old and no view.

"Fabulous hotel!"

5
27/09/2017

We stayed for two nights. The breakfast was excellent and different for both mornings with so much choice. The front desk check in and out was amazing and lovely. It has old world charm with all the modern facilities. You cannot beat the location. The room was very quiet. It could not have been a better experience.

"Just about OK"

3
26/09/2017

We stayed here for four nights - as other reviewers have said it's in a great position being near the train and bus stations and within walking distance of loads of restaurants and bars. However, the decor is old fashioned and the staff just go through the motions. The breakfast, especially for a four star hotel is particularly disappointing - very little fresh fruit ( despite stacks of fresh fruit being sold on the city's market stalls) and hot food cooked in advance which then becomes rubbery and tasteless. The room in which breakfast is served is at the back of the hotel so has no windows or natural light - very depressing. Our room was large and quiet but it took two days for our room safe to be repaired so that it was useable. Our toilet roll was not replaced so we had to ring reception to ask for a replacement. It seemed to us that the hotel catered mainly to large tour groups and was less well suited to the needs of individual travellers. If we return to Zagreb we would look for alternative accommodation.

"Average hotel, average service "

3
26/09/2017

The best western hotel is well located in the centre of Zagreb. It also offers a good quality/ price ratio but it's not very good for a 4 star rated hotel. It's clean but not overly. The staff isn't particularly friendly and the lift takes forever to arrive.

"Great Location"

4
24/09/2017

Stayed here out of convenience as we were taking an early train the following morning. Was pleasantly surprised with the hotel. Extremely well maintained older hotel with the right amount of charm and modern convenience. 2 blocks to train station and 5-6 blocks to a great restaurant area. Nice comfortable and quiet hotel.

"Very comfortable, well-located hotel"

4
22/09/2017

Even though it was quite full with our four suitcases, the room was still comfortable. Good beds, a frig and safe, plus closet with hangars, as well as a flat screen TV. The most responsive a/c we had in our three weeks traveling. Yay! Functional bathroom with good shelf space and magnifying mirror. Only complaint was the half door over the tub (found throughout Croatia), so the floor was almost always wet after taking a shower. Don't put your slippers on the floor by the opening. Great big bath sheets and tissues in a box in the wall. First time we encountered window shades that automatically open when you enter the room and close when you leave (triggered by your room key). Since the room faces west, this probably cuts down on heating and cooling costs. Hotel has a small elevator, but larger than others we encountered. Good breakfast spread, although it doesn't seem to change. Easy walking to local green areas, major sites, and lots of restaurants, although no restaurants on the block where the hotel is located.

"Nice place"

5
20/09/2017

Hotel is what you would expect from a BW Premier Hotel. Very nice room, hotel staff was great, lots of help in things to see and do. Breakfast was awesome and lots of it. Parking was private and locked. Hotel was in a very good area as it is close to everything. Well within walking distance.

"Excellent service, good locatjin"

5
17/09/2017

I stayed for 3 nights in Sep'17. The hotel is about 15mins walk from the main bus station. It is about 7mins to the main square so it's very accessible. Room is very clean and the breakfast is excellent. The staff are friendly and helpful. There is also a laundromat about 200m away from the hotel. Many options for food and cafes around. Overall I had a good experience and recommend the hotel for a stay in Zagreb.

"One night only "

4
17/09/2017

Our first night in Zagreb was spent here. We only had our night since we were heading out south the following day. It was a great stay! We were upgraded to a suite which was huge. The bed and pillows were so comfortable. The room got really dark at night, perfect for resting. The breakfast was amazing, one of the best hotel breakfasts in terms of options. Lots of breads and pastries, cold cuts, cheeses, paté, jams, caviar, champagne, etc. The location is also super convenient and they have free car parking.

"Excellent location & breakfast and confortable room"

5
14/09/2017

Zagreb provides for tourism, full of bars, pubs, restaurants and hotels; is totally different, obviously for the better, the last time I was here, pointing out that the favorable exchange rate makes it very cheap !!! A beautiful country with breathtaking cities, not to mention its 698 islands that make it the largest archipelago of the Adriatic Sea. Friend, brotherly people; is for me, together with Poland, countries that stand out within their intrinsic characteristics in the European Continent.Zagreb The hotel provides you garage, tasty breakfast and the location of it is perfect to know practically the most of the best attractions, everything,by foot

"A night in Zagreb"

4
13/09/2017

Best service, great breakfast, spacious clean room and willing staff whom cannot do enough for you. One just has to get over the decor and everything else is fantastic. Great bed, location 10 minutes with an easy stroll to the very centre of Zagreb. So kind in letting us have a free 1 pm check out too!

"Great Location, Lovely Rooms, Great Service, Good Breakfast"

5
09/09/2017

We came here for one night just to see Zagreb. The location is so central you can walk everywhere that you want to go to. The room was clean and the bed really comfy. The staff were helpful and courteous. All in all a great place to stay - just about the only thing missing was a gym.

"Location and Comfort"

4
09/09/2017

We stayed at the Best Western Premier Hotel Astoria for 2 nights in a king suite. The room had a separate bedroom with a door. The bedroom was large and the bed comfortable. The living room had a pull out sofa, desk area , a mini fridge/mini bar, coffee /tea maker and its own bathroom. We stayed on the 5th floor and it was very quiet. The master bathroom was large and had some nice toiletries. Towels were huge, too! The lobby is large and has some comfortable chairs and sofas to sit in as well as piano that plays itself. The lobby has some nice extras like water, coffee, apples, candy, & cookies. The breakfast had a wide variety of items. The taste of the food was average, but there was plenty of it as it is served buffet style. For example, the fruit was from cans ( peaches pineapples, pears) the apples were real but not ripe and spotty. We saw tour groups at the hotel so the kitchen is cooking/catering to large groups of people and the breakfast reflected nondescript banquet tasting food. The staff is very courteous. Room was spotlessly clean. Elevator can be slow, but the stairs are an easy climb and quicker. One of the things I liked about the hotel was the location. It is 1 block away from the 6 parks that form a U, easy walk to the Botanical Gardens, train station and the sites of the Old Town. If I return to Zagreb, I would stay here again.

"Perfect place in the middle of Zagreb"

4
09/09/2017

This was a great find in central Zagreb within walking distance to all the main sights to see. The rooms were spacious enough & spotless with free wifi & all the usual extras. Breakfast was included & was excellent catering to a huge range of dinners. Food ranged from eggs of all discriptions with tasty sausages, bacon & fried vegetables to fruit, cereal, yogurt & a huge variety of breads, cold cuts of meat & cheeses. I would totally recommend this hotel for a few days in Zagreb.

"No sleep "

3
07/09/2017

Stayed here for one evening, wasn't able to sleep the entire night fought with the AC and it was constantly 76f degrees. Went to reception at 4:30am explained they said turn it up which I already had it on maximum. They called back to the room and said the central system was set 70f and we're now turning it down; so it could have worked but they had it limited so the room controllers didn't affect it. When you book a hotel with A/C I expect it to work especially when it's 67 outside. No don't want my windows open all night in downtown Zagreb

"Nice heritage properly at the City Centre"

4
04/09/2017

Established in 1932 this 75 year hotel located close to the Old City and the Cathedral, is a good premium option to stay in Zagreb. The old styled building with marble floored lobby the overall feeling is of a heritage style. We arrived early in the morning at 10'o clock we expected to get allotted our room trying our luck but the hotel was full and we could not check in before standard time of 2 pm. But we were given coffee, cookies etc and luggages were taken care of by the hotel. The rooms are good and of reasonable size. We had 2 single beds. Room had all required amenities like toilet with seperate shower cubicle, in room safe, tea and coffee making facility. Staffs were helpful. Breakfast was included in the room rate and good spread was made available. Good option if it fits your budget.

"Functional hotel"

4
03/09/2017

Being a chain hotel you know what to expect. The facilities are excellent apart from only one lift for 100 rooms over 5 floors. We only used the restaurant for breakfast, which was very good with hot and cold buffets well stocked. We had a standard double room which was all we need for a two night stay. Small but functional shower room but al clean and tidy. The hotel is well sited for the railway station and about 10-15 minutes walk away from the main square. As most of the city's restaurants are around the square be prepared for a walk if you don't want to eat in the hotel. Our room faced the main street but was pretty quiet. They have a car park out back with about 30 places but you need to check in first to get keys are to open the gate. Altogether a nice hotel.

"Great service, cozy and very well located"

5
29/08/2017

I stayed 3 times in this hotel during the month of August. My highlight of it is divided in 2: staff' friendly service and the amazing breakfast (huge variety and the personal always there to explain and help!). As I had to come back multiple times they always tried making it easy for me. I could leave one of my luggages in the hotel for many days until coming back. The room was done very fast while I was having breakfast. Plus, if you need to print something (tickets, etc) you have a business room very user friendly. It's one of my favourite hotels all over the world as it is very client oriented! It made me feel like at home. I'm looking forward to coming back!

"Great value for money."

5
29/08/2017

The hotel has a very good location, especially for the main train station. Most tourist attractions are within easy walking distance and/or a short tram ride. The hotel staff is pleasant, efficient and spoke very good English. They have a very good breakfast that helps make the hotel a good value for money. WiFi was good speed. The rooms were very clean and the toiletries were nice. The only negative was that the room size was quite small, but adequate for a single traveler.... not great for lounging around in after a hard day of touring.

"Best western Astoria Zagreb"

5
28/08/2017

Stayed 2 nights,nice room,king sized bed +sofa bed. Staff very friendly and helpful. Nice buffet breakfast Complimentary iced tea or iced lemon water in reception a lovely touch Shame stay was only for 2 nights,Zagreb great city,I'll definitely return

"Flawless!"

5
27/08/2017

We've stayed in a hotel or two in our travels and this one was a stand out. So much so that we can't find anything to complain about. The staff, from reception through restaurant through room maintenance, were friendly and competent. Location is pretty much mid way between the railway station and the Centre Square. There is a laundromat and minimart within 100 meters. Our room was spacious, the bed was comfy, minibar, tea and coffee, good shower, air con, etc. The breakfast was marvellous. Plenty of fruit, cereals, savoury stuff, sausages, bacon eggs, mushrooms, all the coffees, bread city, even caviar. Lots of other offerings but I'm tired of typing. Great place to stay!

"Mrs"

5
25/08/2017

This is a lovely place to stay over. From my early arrival where the staff went out of their way to get me an early check in after a long flight from South Africa, to the comfortable beds, nice linen and delicious breakfast. It is within walking distance of all major attractions and the bus station. The tram stop is also just down the road. I was on my own for one night and felt very safe. I will definitely recommend this hotel to my friends and family.

"Very nice"

5
23/08/2017

We stay there just one night, but it was really nice... Hotel are clean, breakfast is good, fresh and have a good choices... I like piano in lobby, classical music, not so loud, makes you relax and have a good mood.. I very like. Thanks

"Izvrstan!"

5
23/08/2017

My wife and I spent 1 night here and from the moment we walked through the door to the moment we left the warm, friendly and helpful staff were brilliant. Our room was fantastic with a well appointed fridge, comfortable bed and extremely clean bathroom. Our free breakfast the next morning was a gastronomic delight with both hot and cold options on offer. We would certainly recommend the Best Western Premier Hotel Astoria.

"Excellent hotel and staff"

5
23/08/2017

The rooms are nice, BUT THE STAFF IS AMAZING. A friend left her tote in a cab. THE staff cared and called all the cab companies. Thanks to them, the tote was found. The food is great especially the beefsteak.

"Excellent attention to detail everywhere ."

5
17/08/2017

Beautiful hotel and excellent, knowledgeable staff. One of the best breakfasts I have ever seen and had. Close walking distance to everything, less than 10 minutes walk to main square , cafes and restaurants . The lobby had free coffee and lovely homemade biscuits as well as a great basket of apples and iced lemon water dispensers. The self playing piano was a nice touch . Lovely bedroom and very good bathroom. Reliable WiFi Excellent value for money.

"Nice hotel - Not too far frome to atrractions"

5
16/08/2017

We enjoyed two nights of stay in this hotel. Nice rooms, service, and location. The breakfast was nice with a variety of items. It was easy to walk to various places. The main food district is 10-15 min walk. Overall good place to stay in Zegrab!

"Close to everything in Zagreb"

5
15/08/2017

This hotel in a quiet, narrow street is within walking distance of the railway station, many squares and parks, the main square and the old city. The check in staff were very efficient. As a solo traveller, I was given a small room with a double bed. The room had everything I needed. Wifi was free and reliable. The buffet breakfast had a substantial range, with plenty of fresh fruit. A nice touch was the free coffee and iced lemon water available in the foyer. This hotel was an ideal place to stay whilst staying in Zagreb.

"Very nice hotel and location "

5
14/08/2017

Very clean hotel and friendly staff. Awesome breakfast. Close walking distance to everything, not even 10 minutes walk to main square. And walking distance from shops, cafes and restaurants and historical landmarks. Good value for money.

"For those who care"

4
09/08/2017

The king size room was really well appointed ( electric window shutters for instance) , well planned and fitted out and the bathroom was very good too. How often do you notice that the loo seat was exceptionally comfortable? And all so very clean and crisp. The wifi was strong and plenty of English speaking channels available on the TV. I can't tell you how helpful the staff were because , well, it was all so good I didn't need to contact them I looked and passed on the buffet breakfast. Not a great spread and I know the local cuisine can do a lot better than the boiled vienna things on show.

"Excellent location, nice/quite rooms"

4
06/08/2017

I am very pleased that I chose this hotel for a number of reasons - they let me check in a bit early, the room was not cramped (the bathroom very spacious), was quiet and with a good bed for a good sleep, with a window that could be opened! The location was fantastic, with a relatively short walk to the old town centre and its many little parks. I also found the staff quite helpful (though they took a little to warm up) and were bang on with a recommendation for where to eat (according to my specifications). Perhaps the only thing that really let it down was the breakfast, which wasn't terrible but I was expecting better for the price of the room, with very little fresh fruit on the menu that didn't make a lot of sense mid summer - so I ended up supplementing with my own bought fruit. I think I would definitely choose to stay there again over other choices around town.

"Excellent Hotel !!!"

5
03/08/2017

This hotel is great. The room was very good, people were very attentive and helpful and location is excellent. The breakfast was the best. It could not be better. Highly recommended for your stay in Zagreb. Beyond my Expectation.

"Great start to Croatia"

4
03/08/2017

Great start to our holiday in Croatia. Very helpful, friendly and efficient reception staff; in particular Andreja. So close to everything, restaurants, shopping, old town, parks; walked everywhere. Room very comfortable. Great breakfast- including champagne!! Would highly recommend.

"Great location"

5
31/07/2017

The room was clean and the bed was very comfortable and large. The staff is very kind. People at the reception are helpful because they offered me all information. The food is delicious and fresh. Great location in the city centre.

"BW Hotel Asyoria"

4
28/07/2017

Hotel Astoria is a very good hotel to stay in for a few days visit to Zagreb. Facilities and service are good and the hotel is situated within walking distance of many tourist attractions, restaurants and bars both in daytime and at night. Car parking is available in an enclosed area at the rear of the hotel. Staff were helpful in answering our questions and about places to visit. The hotel is good value on many levels and we would not hesitate to book this hotel again, if ever in Zagreb again..

"Best location with parking"

5
27/07/2017

We spent one night in June 2017. Very nice and complete hotel with fridge, kettle, hair dryer, air conditioning, good Internet. Walking distance to the city center and to the train station. Free parking and very good breakfast.

"Good option but bad coffee for breakfast ! "

4
27/07/2017

Staff were friendly and very helpful at reception desk . The room was clean and well serviced over our two day stay and breakfast had a good selection but lacked good coffee despite having a coffee machine - it still tasted of instant coffee! It was not as central as we had thought with a 15 min walk to the center - not so bad for most but for people with leg problems will need to consider this - when we booked we thought it was more central ! Really appreciated the tea n coffee making facilities in the room - not common in European hotels! Could do with adding an iron and ironing board as part of the facilities provided in the room. Overall we would recommend this hotel and enjoyed our stay .

"Good value for money"

5
24/07/2017

We booked the Best Western Astoria for one night and were very satisfied with our choice. It was around the corner from the train station when we arrived. A short walk to the Upper (old) Town and other sites and it only took 3 tram stops to the bus station for the airport shuttle. Rooms are very clean and luxurious. Breakfast was excellent..even champagne for those who want early celebrations. The staff were friendly and helpful.We can recommend this hotel and will definitely use it again.

"A good, quaint hotel close to the City center with an excellent staff"

4
22/07/2017

What strikes you the most about this hotel is it's old style setup. The room interiors and furniture seem from the early 1900's style, quite liked it. Amenities are good, mini bar, kettle with tea/ coffee in the room, a nice writing desk, free wifi, The hotel is very close to the city center and thats a very big advantage. They have a coffee vending machine in the lobby and a nice chilled lemon infused drinking water dispenser. The best part though is the helpful and professional staff. People at the reception were extremely helpful and knowledgeable about the nearby places and tourist attraction. The negative points: The room didnt have a view at all! Bathroom was small All and all a good place to stay when in Zagreb!

"Great hotel in a very good location"

4
21/07/2017

This was a very nice hotel and a good location for getting around Zagreb. Check-in was very quick for our group of 7 friends. There is an attractive lobby always with coffee, cookies and a big urn of refreshing lemon water by the elevator. Our double room was fine with everything we needed including safe and fridge. It also had a nice desk and good lighting. Plenty of plugs for charging devices. Good wifi signal in the room. Breakfast was really good with wonderful selection of hot and cold items. Also a baby corner with special food for babies. Air Conditioner worked well. Front desk staff were always available and helpful.

"LATE ARRIVAL YET MADE EASY by ANDREA"

5
15/07/2017

We had a late arrival to the hotel yet Andrea in fornt desk made that so easy, she helped us with check in, oriented us at midnight and helped me canceled my credit card I had lost , allow me to make a call to US (at no charge to us) to do so since we had a terrible delay is the US. Rooms a re great, breakfast was good but Champagne was old and rotten, better don't serve it and serve it in no drinkable condition. Good location to walk and explore Zagreb a small city of this GREAT COUNTRY THANK YOU ANDREA YOU MADE THE DIFFERENCE FOR US

"Great stay"

4
14/07/2017

We stayed there for one night. We enjoyed it quite a lot. US$110 not exactly a bargain 1Location: It is about 10-15 mins walk to the main square and old town. 2 Parking: We parked outside of the hotel for two mins, checked in, drove to the next block with the room key, parked in secured parking lot...included in the room price. 3 Room: It was a decent sized room compared to the "match box sized" Ibis styles we stayed in Budapest. Real one big bed! We encountered many two single beds combined together euro-style pretending to be one. BW offered us one King-sized bed. A real double bed. No outside window view, the view was some old building balconies. 4 Breakfast: Good coffee. It offered super variety. A real feast. 5 Service: Front desk staff were helpful. It was a good stay. We would recommend.

"POOR DUE TO ROOM SIZE"

2
14/07/2017

staying 1 night, arriving by 17:00 and leaving the next morning even before breakfast i had no preference of the hotel. so we were chosen by our office this hotel. and surprise...the parking was indeed free and nice but the room was....the smallest i ever experienced....4*??? so small rooms??? never happened...only very close was into Istanbul to another BEST WESTERN.... the room was THE BED. in front and along the bed were only 60 more centimiters....also there was a comunicating door with another room. the bed was small (120 i think....). into one corner was a tiny office furniture with TV on top hanging. on that corner YOU COULD NOT PASS....they had a shower....not bathtube...but anyway....it was clean and they had into the room coffee maker. the neiberhood was nice, walking about 15 minutes to center....so it was quite an unpleasant experience. yet into Zagreb i will book for sure other hotel next time

"Great Location and Very Elegant"

5
12/07/2017

Very close to the main plaza, so enjoyed walks back and forth. Really loved the ambience which was elegant with some free goodies for the guests (ice tea, coffee, and water) in the lobby. The front desk staff was helpful was available to answer our questions. Our room was average size for the money we paid, so no complaints. Everything worked nicely. And breakfast included in our hotel stay had a wide selection. I would recommend the Best Western Astoria.

"Business Trip"

4
11/07/2017

Great location in the city centre, very good breakfast and very comfortable beds. This is old style hotel with very tiny lifts. Very good service; however had terrible room with the view on the next building back wall. I was only staying for 2 nights so didn't mind but next time would probably ask for different room.

"Dr."

5
03/07/2017

Very nice hotel, great brekfast with lots of choices. 5 minutes walk from main Zagreb square. Staff is very nice and car parking is secured. Will come back for my next bussines visit to Zagreb! Excellent experience.

"VERY NICE HOTEL IN ZAGREB, CROATIA"

4
02/07/2017

The Best Western Premier Hotel Astoria is located on a busy street in Zagreb but it is possible to stop in front and unload before driving around the block to their enclosed free parking lot. The room we had was very nice and we were a little tired so we ordered a good dinner the first night from room service. The buffet breakfast was good and is included in the room rate. Also the front desk personnel were nice and helpful.

"Great location, comfortable rooms"

4
30/06/2017

The hotel is well located within walking distance to the old town. We had a twin room which was clean and comfortable. However found a couple of things a bit of an issue with the room. The position of the reading lights in a twin room configuration is straight above your head which means that you can't sit up in bed to read. Also due to the position of the shower over the bath we found it impossible to have a shower without the floor and toilet getting soaked. I would still recommend this hotel - the location, breakfast and friendly staff are wonderful.

"Not what I would classify as a four star "

3
28/06/2017

Simple things are what make the difference, charging for a cup of tea at dinner is a bit much. Rooms are small , aircon can sometimes fail and shower cubicle is very small, for price look at the others

"Good hotel with good location"

4
20/06/2017

The hotel is well located within walking distance to the Old Town. The rooms are comfortable, staff is friendly and professional. The hotel provides free parking (helped us as we were driving). The breakfast is decent.

"Dated but renovated hotel with a convenient location"

3
14/06/2017

Situated near the old part of the city, the Astoria is a conveniently placed hotel that makes walking to most attractions quite simple. It is quite literally a 10 minute normal paced walk to the central square, and about fifteen minutes to most galleries and museums. The hotel itself is a renovated older style hotel, with plenty of marble steps. The rooms have a dated style reminiscent of luxury hotels in the 90s with some upkeep; faded green carpets line the room floors, and older smaller appliances such as a yellowed hair dryer, are provided. Rooms have their own automatic sun shield hat opens when you enter the room, and closes when you leave, which we thought was a nice touch. Lighting was provided by a few lamps around the room, which gave a somewhat yellowed glow. Views from the room weren't the greatest; ours basically was positioned to see a rooftop, and another building directly beside and opposite of us. Breakfast is provided, which provides the usual fares of cereal, meats and cheeses, coffee, the usual continental breakfast items, and some other miscellaneous hot and cold food. Tables were attended to relatively quickly after guests left. Complimentary refreshments for guests were beside the elevator (I.e. Lemon water, biscuits), which was quite nice after a long day touring around the city. The front desk was polite and easily accessible. Staff were visible throughout the day working on the different floors. Our main complaints with the hotel are not deal breakers, but rather just disappointing features. There is a singular small elevator which moves incredibly slow, so if there is a large group... it would be faster to take the stairs. This could be a problem if you have difficulty with steps or have a lot of luggage. Case in point, my wife and I managed to get to our fourth floor room before the couple downstairs managed to get their elevator. It appears to be an older elevator that had its innards revamped to look modern. The other main issue, is that the internet is not reliable, and automatically disconnects users every few minutes; it was more stable to use our somewhat struggling portable wifi dongle indoors. I found this surprising, given how even in Dubrovnik, we had much faster and stable connections than in Zagreb. When the front desk was called about this (we were trying to get some work done), we were informed that the people who could help with this were not there... and no other follow up was offered. The solution was a suggestion to "call back some other time." I would have expected a bit better to be honest; even a simple "can't be fixed until the morning", or a "we'll pass on the message", would have been better... rather than putting the onus onto the guest to remind staff of the problem. Disappointing, especially from a hotel that has visible signs and notes plastered all over to reinforce the four star status it had, and the implied luxury (they even had an self-playing piano in the lobby!). Case in point, while writing this review, I have lost connection over 25 times... some of which required me to manually connect back. All in all, a decent hotel, but not necessarily one that we would return to given the other alternatives in the vicinity for the price.

"Good location"

4
14/06/2017

We fortunately booked a deluxe double, otherwise the room would be on the small side. That said, we found it to be adequate. There are tea/coffee making facilities in the room, but not fresh milk. Tip, get the milk in a plastic cup at the coffee station in reception and keep it in the minibar, also stirrers. One major gripe. In the bathroom the shampoo, shower gel and body lotion are in long plastic tubes. Fine, they may look good but are useless getting the last half of the contents out. You have to keep banging them against your hand. Whoever signed up for these should be kicked. Breakfast is quite good, although the fruit looks and tastes tinned. Odd really when there is a wonderful daily market in the city selling excellent fresh fruit. The chocolate muffins are surprisingly yummy. The only downside was that in an hotel of this size there is only one lift. A bit of a nuisance when you get caught in a tide who have just got off or are just going to get on a coach. Staff on the reception desk are nice and will explain any touristy questions you might have. Beds are comfortable and we were not bothered by any other noise.

"Excellent!"

5
13/06/2017

Great 4 star property in the heart of Zagreb - not more than 600-700 meters from almost any major tourist attraction. We had booked an Executive room but got upgraded to the Superior Executive. Beautifully designed & with lots of space. A very comprehensive breakfast was served in the charming restaurant at lobby level. Complimentary tea/coffee & cookies in the lobby. Also, refreshing lemon flavoured iced water - particularly good after a long, hot day. All in all, a hotel I'd recommend!

"Good choice for Zagreb."

4
11/06/2017

The Hotel is a short L shaped walk from the Railway station. Beware of cabbies as they are out to fleece. I was charged 100kuna for the ride which could have been done in 15 minutes by foot and according to the hotel not more than 15 kunas.. If you need a cab call for EKO cabs. They ply by meter . Incidentally100 kunas was a 30 minute ride to the airport from the Astoria in a EKO which the front staff so kindly called for me.. The hotel is within easy walking distance from the main square. Convenient as even the tour buses pick and drop you from the hotel. As regards the rooms they are European styled small but comfortable. The room safe is embedded into the floor and everytime you need to use it one has to go down on knees. Oldies would find it difficult. Also the kettle was on a shelf which did not have a plug point. That apart the hotel is conveniently located. The breakfast is great. They have caviar and champagne at the buffet !!. The front desk staff are all out to help you. Excellent for directions and they recommended Vinodol and Purger - two great restaurants for typical Croatian food. Would I stay again ? The answer is an obvious -yes.

"Wonderful stay"

5
11/06/2017

Great place to stay while visiting Zagreb. Located between the train station and Old Town, both are within walking distance. Service was great. The rooms were spacious and comfortable. WiFi worked very well. The breakfast was very good with many selections including eggs and bacon. Would definitely stay here again.

"CITY HOTEL IN THE CLASSIC STYLE"

5
08/06/2017

An excellent the hotel within 10 minutes walk to city centre, free secure parking, comfortable and quiet room on 2nd floor. Breakfast provided was buffet style with large range of cold and cooke food, staff at desk and dining room most courteous and helpful. Recommended for anyone wanting to explore the city.

"Classy hotel"

5
06/06/2017

I stayed at this hotel in March for four days on business. I completely agree with all the previous positive reviews, and would like to point out another feature that was important to me as a smoker. Behind the hotel building, there is an easily accessible and very comfortable outdoor area for smokers (photo) where you can have your (complementary or other) coffee and enjoy peace and quiet. It is also worth repeating to check, while booking, whether your room has a view or not. Otherwise you may end up with a “view” like mine (photo). I had no other choice (the hotel was full) but to get used to it, on the positive side, at least it was quiet even when the window was open.

"Great hotel"

5
02/06/2017

There is absolutely nothing to complain about at this hotel. The rooms are clean, the staff at the front desk are very friendly and helpful and the breakfast buffet contains an enormous variety of good food.

"Comfortable, clean, convienent"

4
30/05/2017

The best Best Western I have ever stayed. Rooms were modern, well furnished and bathrooms extremely clean with lovely shower fixtures. Good breakfast buffet and charming bar staff. Conveniently located a few blocks blocks from train station and old town. Excellent choice of restaurants with in the area.

"Very nice hotel within walking distance to city center"

4
30/05/2017

The hotel was clean and close to the city center (~10 min walk). Breakfast had a nice variety. The room was clean, the bed comfortable and the water pressure nice. Room had air conditioning which was also a plus and the hotel wifi was pretty good. However, a single was pretty small but I don't need that much space so it was ok. Staff was nice and helpful (except at breakfast where they were nice but not that helpful--you just help yourself--some people seemed confused and the staff didn't clarify). Overall I had a very pleasant stay and would do so again.

"Good value for money"

4
29/05/2017

Hotel within a 5 -10 minute walk of railway station. If coming into town by airport bus, hotel is about 2 klm from bus depot. It would be further for most hotels as the airport bus depot is not centrally located. There are taxis at the bus station but be careful not to get ripped off. Hotel is a 10 minute stroll into the city centre - suggest you turn left into first cross street and then walk through 3 blocks of parks towards the city centre - very pleasant stroll and always interesting watching the interaction of local people. From the city centre you are within a 5 - 10 minute stroll of the old town and scores of restaurants. Outdoor eating and drinking is a wonderful feature of this city. Booked a standard room with double bed. It was ok on my own but would be squeeze for 2. There are larger rooms for slightly more. Excellent breakfast with an array of cooked, continental, cereals and fruit. Staff were helpful and pleasant enough. The hotel was excellent value for money. Would I stay here again, yes but would probably pay a little more and book a larger room.

"Convenient location, good breakfast"

4
28/05/2017

We got a very quick checkin even though we arrived a little early than the regular checkin time. Double room was spacious , though shower stall was very small. A good breakfast buffet was offered. The location of the hotel is very convenient with a short 10 minute walk to the old town and plenty of reasonable eating places around. The complimentary coffee, lemon watering iced tea and cookies in the lobby were appreciated.

"Convenient"

4
17/05/2017

The hotel is very well located, ten minutes walking to the city center. The service is extraordinary: very kind and attentive. Room was a bit small and it felt a little bit claustrophobic, but I could sleep quite well. My window had in front a very nice wall. So no views. Bathroom was clean and nice. Breaksfast was well attended and food was good.

"Great Hotel"

5
16/05/2017

We stayed for 7 nights and didn't have the slightest issue. The hotel is within easy walking distance from the main square in Zagreb, and from the railway station. The rooms are quite small but this does not detract from the hotel in any way. The service provided by reception was excellent, with no request being too much trouble which really made up for any imperfections (such as one small lift).

"Fabulous hotel! "

5
15/05/2017

We didn't know what to expect of Zagreb. We loved the hotel and the funky city. This hotel was just great. Secure parking, great location and easy walk to all tourist sites, wonderful staff who were so friendly and helpful, amazing breakfast. Our room was so comfortable. It was such great value. We really loved our experience here and would happily return to Hotel Astoria and Zagreb. A great vibe.

"great hotel"

4
14/05/2017

Located in the new town, it is 15 minutes walk to the old town. The rooms are comfortable and in good shape but looks a little bit old fashioned. The breakfast is just amazing and the staff extremely helpful.

"Excellent location but hotel not so great"

3
14/05/2017

Reserved a larger room for 3 (though there were just 2 of us) with a king bed but the bathroom was still very small and the shower was tiny! Had to pay in advance and then pay city tax on checkout. Breakfast buffet had many choices but quality was just average (didn't even like the croissant). Found staff at front desk abrupt. Did appreciate the free parking, the wifi and the breakfast being included. And especially liked the proximity to the old city. Very good restaurants within 10-20 min walk. One day enough to sightsee this city.

"Very Rude Staff Avoid"

1
09/05/2017

I checked in here at 530pm after an accident bleeding with a broke nose and the checkin staff member laughed openly at me, his name was Antonio. He looked like a baggage guy. Not only that but he did not care. He did not call a doctor when I first asked he gave me a bandaid and antiseptic. Also. I staff helped at the rail station where it occurred despite 3 staff witnessing. I have travelled a lot of cities and things happen to me, you all of us, but I have never seen anyone ignored and laughed at after an accident. Front desk all spoke fluent English. After returning to reception and me repeatedly insisting the other staff member called a doctor but still with a smirk. Not one staff member cared initially out of 4 who saw me bleeding. There was no apology for laughing or ignoring. Doctor was very good though and polite. He couldn't diagnose without X ray. When I went back to Australia told I had a broken nose and bad knee. The room faced a brick wall (despite my Best Western Elite status) but was otherwise nice for this area despite large tour groups chugging the elevator. The lobby is lovely but this actions is not hospitality. In over 1000 hotel nights globally I have never had a staff member laugh at me twice (let alone with injury) and quite frankly that's not what a hotel should do. Other restaurants in the area including the cake shop and the nearest Croatian restaurant were very nice and polite. The hotel was in a good location and had a nice lobby and housekeeping was very clean and super polite. The lights switching off constantly was annoying though. Green lighting but motion detector not good. But first we must always care when a guest is injured, and shocked, and not laugh. No guest should be laughed at with an injury. It's sick. Seems to be attitudinal. When I left 2 different female were busy laughing at 2 older American ladies in Croatian. The staff need much better attitude. Many cities in this region are lovely but the hotel managed to spoil my trip. If you stay here bear in mind front desk seem to have a negative attitude to anybody not Croatian.

"pleasant hotel"

5
09/05/2017

Great location for all sights in Zagreb. Room was small but nicely appointed. Fabulous breakfast buffet. Business center very convenient. Front desk staff helpful and friendly. Cookies, coffee, tea available in front lobby all day.

"Old property transformed into a nice hotel."

4
08/05/2017

Room was clean, with everything works properly. Reception staff were very helpful with information for dinner, parking, point of interest, etc. Breakfast was also good. Water and coffee + biscuits were provided on the lobby. Location within walking distance to city center and station. Parkin was easy and conveniently provided. Wifi was strong and steady. Very good experience.

"great hotel, with good service"

4
08/05/2017

Great hotel in Zagreb, not the most modern but cozy one. the service is nice with very nice staff which are eager to help and please you. the room was nice and confortable. very quiet despite a central location

"Perfect Zagreb Hotel"

5
08/05/2017

Located just a short walk (even with a reasonable amount of luggage) from the central train station, the hotel is also less than a 10 minute walk from the main square and a wide variety of restaurants. My room, although a bit small, was impeccably clean and well appointed. All usual amenities were available. The breakfast offered by the hotel was one of the best I have encountered in Europe. Staff are very good, with excellent English skills. I highly recommend this hotel.

"Very good location"

4
02/05/2017

Nice hotel with a very good location. Stay in the heart of the city, you can walk anywhere around town centre. Car park at the property. The room not to big, but clean and cosy. The view through back window not very nice.

"Comfortable with great breakfast!"

5
01/05/2017

Nice and cozy our room with big bathroom and a tub. Room was quiet. Has all the basic amenities and beds and pillows were very comfortable. Our room didn't have a view though just another wall. Check in and check out was very quick and efficient. We had good breakfast for the two nights we spent there. Uber to Zagreb Airport from Best Western cost 90 KN. Airport to hotel was 240KN. Snacks, coffee at lobby all the time.

"Perfect Place & Great Location."

5
28/04/2017

My girlfriend and I spent four nights here. The hotel was clean and customer service was really good. Breakfast was very amazing as well. The hotel was centrally located to everything. The main squares, parks, and restaurants are all within a short walk. There was a travel agency right outside the hotel. Vladimir helped us with a private tour to Slovenia for one day. I could not say enough how friendly and amazing Croatian locals are. I would def stay here again.

"Reliable hotel, especially if you need parking"

4
24/04/2017

We stayed for one night at this hotel while driving through Croatia and were satisfied with the room and service. The hotel has a dedicated parking lot with a gate, which was particularly useful for us. We also liked the varied breakfast buffet on offer as part of our room rate. The rooms themselves are comfortable if a little dated. It is located within short walking distance of the main tourist sites in downtown Zagreb.

"good place"

5
20/04/2017

This is an excellent location for a one-night conference or getaway. The restaurant is frequented by locals, who speak lively of the food and service. I would like to go back there. Free parking behind the hotel, secured. Very good, with an old style but clean.

"Nice ambience, good food."

4
19/04/2017

This hotel is very nice! It is close to the train station and to the town square. From the town square there are signs to direct you to many attractions. The hotel is also close to tbeautiful green spaces, one of which is 3 blocks long. The rooms in the hotel are very appealing with lots of rich wood and quality bathroom amenities. There is a mini bar in the room but there is also a little market across the street where you can buy the same items for a fraction of the cost. The buffet breakfast is bountiful and there are miniature chocolate bars to top off the meal. I liked everything about this hotel and will definitely stay again when visiting Zagreb. r

"A perfect choice!"

5
17/04/2017

We loved this hotel. We were greeted with a smile and we received all the details we needed in 2 short, friendly sentences. We were offered a parking space within the hotel's gated parking lot, which has access to the hotel as well. The room was lovely and very tastefully decorated. And the breakfast was excellent. The location is very good, with easy access to the center. We would definitely stay here again, when in Zagreb.

"A perfect spot for a city break or holiday."

5
16/04/2017

We have just returned from a weeks stay in this hotel and I feel that I must write my thoughts on the whole experience. We travelled independently from the UK and had the hotel booked for us through our local travel agent in Lincolnshire, and in all honesty it could not have been bettered. Our initial welcome was excellent with everything explained clearly, free Wi Fi access information given out with the electronic room card, at the side of the lift were two ice cold fresh lemon water tower dispensers with disposable beakers that were never empty during the whole seven days, and at whatever time of the day or night you happened to want a refreshing drink, just help yourself in fact every time we entered the lift I think we took a beaker each up to our room, free coffee is also available in the reception lobby together with small cakes, and a basket of constantly replenished fresh apples is also available to guests in reception as well as a dish of confectionary for those with a sweet tooth! Our room was on the fifth floor and was of immense size and beautifully furnished with a sofa, an arm chair, coffee table desk and chair and a large wardrobe, lots of wall and ceiling lights, and the most enormous bed that I have ever slept in, this coupled with a very amply proportioned en suite bathroom with bath and over bath shower head, and all the towels a couple could need, and more besides, the room servicing was also first class, and any item that was used in the bathroom was always replaced the following day, the room was kept clean and tidy throughout the week. The buffet breakfast was as others had commented probably one of the best in Zagreb, and you could want for nothing in the vast selection that was available, and constantly being replenished too by a very attentive and pleasant staff, the food was both good in quality and of course the quantity was for the individual to decide, being buffet style. The hotel had a bar that sold snacks as well as alcoholic and non alcoholic drinks and also had a short light meal/snack menu, which on the first night we tried and the food was first class, the following evening there was a buffet evening meal which was every bit as good as the breakfast with regard to variety and quality of presentation, and was thoroughly enjoyed. One aspect that needs to be emphasised is that the buffet evening meals only occur when there is a large group staying at the hotel in the latter case it was an American tour group, and notices are placed on each floor level to alert all other hotel guests that a buffet will be available to them should they wish to join the group for whom it is arranged. After this event there were no more large groups, and so we chose to take the remaining five evening meals in the Ragusa Restaurant and none of our meals disappointed us, the a la carte menu gives a reasonable choice of starters and main courses, and at the back of the menu are fixed meals of two choices of main course from Monday to Saturday, we tried many combinations of meat and fish dishes and thoroughly enjoyed them all, and regarding cost comparisons it was on a par with what you would be paying in modest restaurants in the city as we did look at a number of menus to gauge the general costs of eating out, all in we were completely satisfied with the quality and quantity of the served portions, as well as the excellent table service, both in the bar and the restaurant. The hotel itself was extremely quiet given that five minutes from the entrance lobby you were on the main shopping street of the city, so its position in our humble opinion just could not have been any better. As a city break position you are literally on top of all the main attractions, museums, galleries, shops, markets in fact the whole of the city centre and all it has to offer is within easy strolling distance, and having been blessed with a lovely week of warm weather we walked for miles to discover all that the city has to offer, and every evening after our meal we took a leisurely stroll to one of the numerous parks where you can sit among the locals and watch life pass you by, and we also found that the small off the beaten track cafes all offered excellent value for a coffee, beer or glass of wine as opposed to paying a premium for the larger cafes on the main thoroughfares, and the difference can in some instances be double the price for exactly the same article, and anyway I prefer to sit among the locals as it feels more of being part of the scene. The hotel have a selection of free guide books in the reception foyer, two of which you will also find in your hotel room, one titled "Zagreb", the other "Step by Step Zagreb" and they are both excellent introductions to the city and together with the street map that if you ask at reception they will give you a copy, and make sure they circle the hotel location for you, and then if you do as we did and divide the city into quarters, in five days you will have covered most of the really important aspects of your city break. One tip, the information bureau on the main square has one of those road toy trains that only operates on Saturdays and Sundays and a round trip on this is free, but it does not operate in the week, there is an open top bus tour that costs a lot of money, and my view is that it is not worth the outlay, but that is a personal view, as Zagreb is not a difficult city to navigate and it is not overly large either. All in all I would recommend anyone considering a break in Zagreb to seriously consider this hotel, it is not the cheapest, nor the most expensive by a long stretch, but pound for pound it is in my view excellent value for money, it has a very attentive and friendly staff, is perfectly located for everything you will need, it is in a safe area, and you would be hard pressed to find a more comfortable room for the night followed each morning by the promise of a buffet breakfast that will set you up for the day ahead. Finally on our last morning we asked the hotel reception to organise our taxi back to the airport, and were pleasantly surprised to find that the cost was only 120 Kuna for the journey, given that from the airport we had paid 230 Kuna that was some saving, but the taxi driver did explain that the taxi company that operates at the airport has the monopoly and thus can charge what they want!

"Great hotel in excellent location"

4
12/04/2017

My sister in law & I visited this hotel recently. It is located very near all the tourist must sees. We had a lovely huge room on 6th floor. Spotlessly clean, quiet & had tea making facilities. The breakfast was buffet style. Everything you could want including full english,cold meats,cereals & cheeses.Teas,fresh coffee,fruit juices & lovely smoothies. The guy on reception during the day(sorry I didn't get your name),was so helpful. We loved Zagreb, especially upper town. Great market every day & good restaurants that were very reasonably priced. Would recommend this hotel. 10 out of 10.

"Great Location, Very Good Breakfast"

4
05/04/2017

The location is great. The rooms are small but clean. Noise from the outside is minimal, but the walls between the rooms are a bit thin. The breakfast has a lot of variety--hot and cold--and is very tasty. The staff are very helpful.

"Everything is Walkable from Here."

4
25/11/2016

If you are in Zagreb to see the tourist sites, this hotel is a few blocks walk from most of them. The rooms are comfortable, and the wifi is good. The breakfast buffet is sumptuous. There is a laundromat a couple of blocks down the street if you prefer to do your own on a long trip. There are many restaurants on the walk towards downtown. The lobby has a player piano which does a really nice job of making nice music available!

"Location good service good decor average"

3
25/11/2016

Stayed here for one night whilst passing through Zagreb. Service was very good and the location is great. Only a five minute walk from the centre of town. Decor throughout is pretty dated and could do with bringing up to date.

"Very good choice"

5
21/11/2016

Very central but still quiet location, couple hundred meters from train station, 1.5 kilometres from bus station and within walking distance from the main sights. Free wi-fi worked perfectly both in room and other areas. Sometimes the tv sound from other rooms came trough walls but mostly the room was quiet. The water pressure in the shower was better than in hotels usually. Breakfast was included in the room price and it was excellent. If you have to leave early, you can order breakfast to go, which was useful for me on the last day.

"Excellent accommodations and breakfast buffet"

5
18/11/2016

This is our second visit to Zagreb and fist to this hotel. The hotel offers excellent service and is central to attractions. We were upgraded to a luxurious suite. The complimentary breakfast buffet was amazing. We will be back.

"Lovely stay in Zagreb "

5
17/11/2016

We had a wonderful experience at this hotel. We were greeted warmly and the check-in process went smoothly. We arrived by car and parking was easy since the hotel has its own secure parking lot. The location was great and it was only a short walk into the hustle and bustle of the city. The amenities were lovely (shampoo, body wash, and body lotion) and the breakfast was delicious. Would gladly stay here again if we return to Zagreb!

"Great breakfast"

4
11/11/2016

We choose this hotel mainly for being able to use the secure car park. It is about 5 minute walk to the main square. The bed was large and comfortable. No power outlets on bedside. The room was warmer than we liked and the thermostat could only go down to 17 degrees. We had the windows open most of the time which helped a lot. The shower was very small but had plenty of hot water. Breakfast was very extensive and very good. The breakfast staff was friendly and helpful.

"Good Hotel, close to the train station"

4
05/11/2016

The Best Western Astoria is a very nice hotel. Best of all, if you are coming by train and you don't want to have the typical fights with the cab drivers in front of the station trying their level best to rip you off, it is within easy walking distance of the station, even if you have to roll your luggage. The rooms here are nice and the hotel does have a restaurant which is pretty good if you don't feel like going out. The staff is very nice here and the rooms are amble and comfortable. No complaints.

"Good hotel"

4
23/10/2016

It is central located, 5-10 min walk from the downtown. The rooms are clean and comfortable, but small. The breakfast is very good! Parking and wifi was included! Minus for elevator, only one little, and use to take long time.

"Excellent "

5
23/10/2016

We stayed here only for a night. We were confused between Sheraton and Astoria but chose the latter as it was closer to the city centre. Reception is super friendly. Breakfast was extremely good. Rooms were minimalistic, spacious and clean. All the touristy places are walking distance from the hotel.

"Best Breakfast at the Best Western"

5
13/10/2016

To give this breakfast a five star rating would not do the hotel justice. Me and my mate arrived on the Saturday afternoon, dumped our bags and continued to drink ourselves silly in the rather chilly but nonetheless very pleasant city of Zagreb. A personal bonus for me is I now only have to visit a town beginning with the letter X to complete my alphabet of towns visited. Breakfast started at 6.30am prompt Sunday morning, but as true professionals we were out of our beds and reporting for duty right on cue. There was a good reason for that. Please allow me to expand. The Astoria you see allows its occupants to indulge in some sparkling wine so they can breakfast like kings. Believe me we did. three hours later we staggered back to our rooms with our curiosity satisfied and our livers shrunk to the size of frozen peas. Now, I am fully aware that fellow 'Trippies' will read this and think to themselves that they will want a slice of this particular cake. Please be warned though that you're playing with the big boys should you want to try to replicate, but having said that fortune does favour the brave. What I would say is that once you have removed the wire holding the cork in place you literally have seconds before the pressure forces the cork into an explosive missile which could easily have a fellow breakfaster's eye out.

"Great location; comfortable hotel"

5
11/10/2016

We thoroughly enjoyed our stay from the moment we walked into the foyer with the piano playing in the background. The staff were very efficient and gave us a beautiful, very spacious room which was well appointed. The breakfast was abundant with everything you could wish for. Tea and coffee available throughout the day. A five minute walk to the center of town, but there is a charming little restaurant just across the road where we had a very pleasant dinner.

"Good rooms but expensive for the price"

4
11/10/2016

Stayed here for one night. Hotel well located. Walking distance from city center. Rooms comfortable and clean. Shower area a little too small. My friend who was on the heavier side could hardly move while showering. Breakfast didnt have anything other than fresh fruits and bread for vegetarians. Price wise I would say OK to stay for one night only.

"Great service & breakfast"

5
08/10/2016

I had a room on the first floor going out to the back. The hotel offered great service and an absolute magnificent breakfast having everything you need (incl soya milk). The room was clean and my overall stay enjoyable.

"Charming Hotel Close to Old Town"

4
04/10/2016

Charming hotel from the 1930's but thoroughly modern. Rooms and beds are comfortable. Hotel staff was helpful. It is a 5 minute walk to the old town. If you are driving, you are following the signs to the old town square in Zagreb, "Ban Jela?i? Square" - this will get you in close proximity to the hotel. The hotel is on a one way street. Find street parking as best you can, check in, and then the staff will direct you to the parking on the next street over. You'll need your room key to open the gate to the parking lot. We enjoyed our stay at this hotel.

"Good location. Typical hotel ."

3
02/10/2016

Smaller hotel , fairly basic. Breakfasts are good but dinner and bar are mediocre. Rooms are comfortable but shower may be small for larger people. Player piano, lemon water and coffee in hallway is a nice touch. Only one elevator which can be a problem. Popular with tour groups. There was no fitness center or pool.

"Old world charm"

4
29/09/2016

Good hotel that is just out of the centre of the busy part of town. Straight away when you walk in you know this is a place of character. Friendly staff welcome you at reception. The decor is charming and a piano playing in background even if no pianist. Complimentary coffee and iced tea available everyday. Also lemon water to revive you after wandering around the city. Wonderful extra touch. Our room was a standard room which was very good for what we needed. Spacious bathroom also. Our bed was very comfortable and being on the side wing a nice quiet area. Breakfast was buffet and also good. Plenty of variety. We would recommend and happily come here again.

"great location , amazing staff"

4
28/09/2016

the hotel was good , free lemon water in the lobby is nice , location central mid way from the bus station and the city center so expect to walk 15 minutes to either , staff were helpful especially the nice guy was in the night-morning shift he was very cheerful and helpful person.

"good location"

5
28/09/2016

Only a couple of blocks from main square (Jelesic) with lots of bars and eateries along the way. Our room was spacious with a large bed and sitting area (2 seated sofa bed) Breakfast was extensive and delicious. A little more could be made of the bar area to facilitate and encourage socialising. The coin laundry on the next block was useful for our group of friends

"Nice room, good breakfast"

4
28/09/2016

Stayed here in September 2016. Had a room on the first floor. Nice enough room with 2 single beds that could be pushed together to make a double. Plenty of storage, clean and plenty of towels. Bathroom was clean and had nice toiletries. Breakfast was really good with a hot or cold selection, lots of choice. Staff were friendly and efficient. Some nice touches like iced water always available in reception (weather was very hot and humid) and they would charge your appliances at reception while you were out. This was because once you removed your key card the electric went off in the room. It is a good 15 minute walk to center of Zagreb but there are some cafe/bars and restaurants on the way. There is a lovely quirky craft shop opposite the hotel, Jasmina i lutkice, which is worth a visit if you are looking for gifts. The owners are very nice.

"Good location, clean and comfortable."

4
26/09/2016

A short walk from the city centre and its many attractions. This is an old hotel recently refurbished and very comfortable. It has the added attraction of a private car park to the rear, free of charge. The breakfast is good with a variety of dishes.

"Clean, reasonable and accessible. "

5
25/09/2016

We had been on the road in Europe for a month and it was out last night. We checked in late, approximately 8pm and had to be at Zagreb airport at 6:30 am. Reception was nice and helpful at check in and at check out. When he mentioned the breakfast to us we let him know that we would be leaving prior to breakfast. He offered to pack us a breakfast and when we checked out it was waiting for us at he front desk - AWSOME! The lobby was a elegant and well done with a automatic piano that added to the ambiance. Coffee, water, ice tea and cookies were available as you arrives as well. I was surprised at how nice it was for the price I paid. The room was standard but nice. It was clean and had coffee and tea available for free. The shower was a bit small and there was no bathtub. I was fine showering though. The parking lot was easily accessible and free. Also, well secured with high fences and gates as well as security cameras. Parking in Zagreb becomes increasingly important especially getting close to the main square of the city. We took a walk and the main part of the city is not far. We were headed to dinner but got held up at a burger festival that was stumbled upon and didn't make it. The walk was easy and fun. The neighborhood seemed safe... You will see some graffiti on some neighboring buildings as you walk or drive in, but don't be alarmed its a good part of town. It's a great hotel! Especially for the price.

"Clean & comfortable stay"

5
25/09/2016

The hotel is well located near the main train station as well as the historic town center. While it is relatively small but the amenities are comparable to larger ones. The breakfast was among the best in variety offered and quality of the food.

"Decent, good-value hotel"

4
25/09/2016

I would recommend this hotel if you are visiting Zagreb. It is within walking distance from the city centre and also from good restaurants. We found it to be clean, with a good shower and helpful, friendly staff. Only problem was with the bed which, although large, was not very comfortable. There is car parking if you need it, and plenty of options for breakfast. Also it was available for a very good rate.

"A must place to stay in Zagreb. Excellent value for money!"

5
22/09/2016

Great hotel, very well maintained, nice big rooms and ensuites, and most of all courteous and helpful staff. The location is a comfortable 10 mins walk to old town. Safe neighbourhood. Free and secure parking which is a big plus. Nice choice of breakfast items. I cannot fault this place. It is run very professionally.

"Really glad to be here"

5
19/09/2016

This hotel is busy with tour groups and English speakers and for good reason. It is extremely well-located and the staff was very helpful and professional. We arrived close to midnight after a long trip and a walk from the bus station and the clerk was incredibly kind and welcoming. The breakfast was great. The day we left, we were able to park in the back for a few hours after picking up the rental car even though we had already checked out.

"Excellent Hotel"

4
18/09/2016

We were greeted by very welcoming staff after our long flight from Australia. Room was average sized, comfortable and quiet. Had to perform contortions to get under the shower. Superb breakfast, very wide selection. Hotel is about a 10 minute walk to the old town, is also very close to cafes, restaurants and convenient stores. Would not hesitate to stay here again

"Wonderful historic hotel with amazing breakfast buffet including champagne and caviar! "

5
17/09/2016

Great historic hotel centrally located close to major sights with amazing breakfast buffet including champagne and caviar and professional and accommodating staff. Secure and convenient parking provided. Highly recommended.

"Average Hotel in poor location "

3
15/09/2016

Based on all the reviews, I expected a lot more from this hotel. Firstly, there was no bell boy to help us with our luggage which is a basic service from any 4 star hotel. It's also very old, and not perfectly clean or well maintained as it should be. Secondly, the center of town, with all the touristic attractions and restaurants, is pretty far. It's at least a 20 minute walk from the hotel which makes it not central. I'm not sure why people said it's well located. Thankfully, I'm only here for 2 nights but I do not recommend this hotel for anyone looking to visit Zagreb.

"Just another hotel..."

3
15/09/2016

We stayed here twice on our recent tour through the Balkans. The first time we stayed in Room 316 which was spacious and very soundproof given it faced the street. The bed was very comfy and I loved the big bath towels. The hotel is an easy walk to parks (where there seemed to be free concerts every night) and not far from the downtown area. Breakfast although there was a lot of variety wasn't particularly fresh. The next time we stayed in Room 430. What a difference. We looked out at a wall, our room was small and cramped and absolutely stunk of cigarettes. Luckily it was just for one night.

"Warm welcome from well located hotel"

5
10/09/2016

Chose this hotel as was travelling solo by train and wanted to be near the station. On arrival received a warm welcome from reception who also pointed out complimentary coffee & biscuits in lobby. My 5th floor room was well equipt and quiet....great for me as am a light sleeper. Air conditioning was great & quiet. Bathroom was clean & bright. Stayed for 2 nights as exploring the sights and had a good breakfast on both mornings....choice of hot buffet food & selection of cereals fruit etc... Walked to most sights from hotel but trams were easy to use & just outside the station. Was very happy with my stay at the Best Western and would happily recommend it.

"Elegant old hotel, all modern amenities"

5
07/09/2016

We were exhausted after a wonderful trip through Croatia, and Zagreb was our final stay for only one night. It was so nice to be "taken care of" after being on the road and staying in AirBnB places, which were all great....just like being pampered a little more! The hotel is clean, elegant, the staff were very friendly and accommodating. We had a 3:30 a.m. wake up call to get to the airport and they arranged for our taxi and gave us a bag lunch since we missed the buffet breakfast. The hotel is near the bus station, near the downtown, and not super close, but an easy enough walk to the old town section.

"one night stay ok"

4
06/09/2016

once we found the hotel from the bus stop we were happy enough with the hotel. very small rooms though but as we were staying only the one night weren't too worried. The breakfast was lovely and the water cooler in the lobby was a welcoming treat as we'd walked 15 mins to arrive. our choice of course. Another 15 mins into the main city area later that arvo to explore. Had very good communication prior to trip regarding booking. overall very happy but nothing to really rave about

"NICE- AND GOOD HOTEL"

5
04/09/2016

Hotel staff: warm, happy and service minded! Hotel itself: well equipped rooms, WIFI: good speed. Restaurant: good food, Good & save parking. Hotel position: in the middle of the town, well situated. Near railway station.

"Pleasent stay in Zagreb"

5
03/09/2016

The most accomodating hotel I have ever been to. I stayed one night and was coming back to stay another night a few days later. The hotel kindly held our luggage for 4 nights with no additional cost. Furthermore because we checked out before breakfast they provided a goodies bag for us to take so we didn't miss out The hotel is in a great location only about 10 minutes walk to city centre. Rooms are big and bathroom has plenty of room Staff speak very good English and are very polite and helpfull

"Lovely comfortable room very nice hotel"

5
30/08/2016

Great hotel with very helpful staff and really near the station. Gluten-free options both at dinner and breakfast. The problem at breakfast was the GF bread, which was placed underneath the container full of croissants and guests obviously used the same tongs and dropped crumbs over the gluten free bread. A good selection of food at breakfast, but the eggs were served on toast. I asked for a fresh one not on bread and no problem.

"Aim for a good price to have it worth while."

3
27/08/2016

Actually, there is nothing special that stands out with this hotel. Not in a positive, nor in a negative way. It's simply a hotel. They do what they have to and they do it in a perfectly average way. They have a parking, wi fi, good breakfast bufet, simple and nice staff. At the end of a day, it's simply a functioning hotel. If you get a good price for it, I would not hesitate booking it. We had it for a bit over 70 eur and for the city center we found that to be a good price and good enough value per money. I wouldn't, however, pay much more than that.

"Great experience "

5
26/08/2016

Great hotel and atmosphere, everything was nice: clean and comfortable room, nice and variable breakfast and the staff is really friendly. Its in the center of zagreb close to all the touristic attractions, i definitely recommend this hotel.

"Charming Hotel"

5
26/08/2016

I was greeted by a warm welcome at the front desk, given my room an hour before check-in which was great. The room was tiny but had all the necessities, it was clean, with a modern bathroom. Perfect for one person. The lobby and eating area were nice, it had a wonderful European flair charm not some cold modern look. The free breakfast buffet was delicious with lots of choice, even gluten-free bread and sparkling wine. The location was perfect, could walk everywhere. I felt very safe as a single woman travelling alone.

"Very nice Hotel"

5
26/08/2016

We have stayed at this hotel 3 times, each time for 1 night on our way through. The hotel is perfectly situated near the old centre of Zagreb, it has free parking on site & the staff arevery helpfull. Breakfast is good. The rooms are very nicely furnished & beds are very comfortable. Great place to stay in Zagreb

"Real gem!"

5
25/08/2016

Astoria is excellent hotel with past times touch. Location is superb as well as staff. Rooms are rather small but cozy and clean. Breakfast is also very good. Restaurant food is amazing and great advantage of this hotel. Recommended!

"Best eastern... Value for price"

5
18/08/2016

Almost excellent hotel. Very good point just 2 minutes from train station, very close to center, in a beautiful area of the city. Excellent staff in reception, very good room and very good breakfast. All this in a very competitive price.

"Magnificent Hotel"

5
17/08/2016

Location was really good bevause it was close to the centre, free breakfast was amazing, rooms and bathrooms were comfortable and the staff were super friendly. I highly reccomend this hotel to anyone.

"Very Comfortable"

4
16/08/2016

Check in was flawless and efficient and the staff were very helpful and offered great advice on what to do, where to go etc. It was a lot plusher that I expected and maintained very well. The bedroom was quite compact, this did not matter as I stayed only one night but it would have been a bit claustrophobic if I had stayed longer. The room was spotless and the AC worked very well. The one lift the hotel had was in constant demand and that meant delays, particularly at peak times. The breakfast offered was nice, a good choice of hot and cold food. It's location was nice, near the train station and about 10-15 mins walk from the old town and a lot of sights.

"Superb Hotel , Excellent Location, Free Breakfast and Free Parking"

5
13/08/2016

The Best Western Premier Hotel is a super hotel. We stayed her for one night before flying out. We booked two separate rooms as we were a family of four. The staff is very friendly and helpful. When you arrive by car you can drop your luggage in front of the hotel and then park free in the hotel parking lot at the back. The rooms are very spacious with excellent amenities. The bathroom was super clean. The bed was comfortable and air conditioning worked well. Outside the room you can shine your shoes for free. Breakfast was superb with many choices both hot and cold. Coffee / cappuccino / smoothies were great!. We would definitely recommend this hotel!

"Best choice"

5
13/08/2016

I bookended a 5 day trip with Zagreb and ended up staying here and at the Arcotel. Both are in the same area and were similar in cleanliness and professionalism. This hotel edged out the Arcotel slightly. The restaurant at the Arcotel closed at 8:30 while at the Best Western it was open until 10. I also noticed that there were other food options close to the Best Western while at the Arcotel there was not.

"Average... Good position in Zagreb"

3
12/08/2016

Best Western Astoria is an average hotel. Despite its 4.9 rating on trip advisor it doesn't live up to expectation. Check in was efficient but lacked warmth from staff. No one to assist with luggage. Rooms are exceptionally small and interior is borderline "old" and ragged. Outside looks worn. Disappointed and a lesson that a4.9 on trip advisor is not a 4.9 in every one's book. Okay for one night would definitely not stay for longer.

"Great 4* Great location "

4
12/08/2016

A lovely, clean 4* hotel which was walking distance from the centre of Zagreb. Room was a decent size, but the view was not great. Helpful staff and the provision of free chilled water, iced tea and coffee dotted around the hotel was a nice touch. Good selection of food at breakfast and the free parking was really useful given the central location.

"Very Good Location"

5
09/08/2016

If you are looking for a place with a good location, friendly staff and rich breakfast, you are at the right place. We stayed in Best Western Astoria for two times for our visit in Zagreb. We requested late check-out for both time and they did let us! Definitely recommend it.

"BREAKFAST WITH BUBBELS !!"

5
07/08/2016

Perfect location in city center and near train station. You can walk by the park to the central square. Airport bus costs about €4 and stops at Strojarska Parking ; walking distance about 1 Km by Kneza Branimira road. Quick check-in an check-out. It is better to pay in Kuna. When you pay in Euro there is a extra commission. Comfortable rooms. Ask for standard room with bath-tub ; it 's a little bit larger Good Airco, comfortable bed, very clean, coffee maker, safe deposit box, excellent Wifi, great bathroom with every day complementary shampoos and soaps. Soundproof ! Excellent breakfast with good sparkling wine !! At the reception there is coffee, biscuits, cold lemon water and apples all day long ! I hope they will keep the same service and level !!

"Perfect position "

5
06/08/2016

Hotel have perfect position in city center. Rooms are excellent and spacious. Hotel staff is friendly and helpful for any necessary information. For breakfast you have large food and fresh fruit choices. Parking is included in service and just on the side of the hotel. Just perfect.

"Charming atmosphere"

4
03/08/2016

This hotel is a great place to stay for good service good quality 4 star rooms that well fitted and a good size . The loby has piano playing and the bar is stylish . Dinner has very trained waiters who know their job . The location is ideal to enjoy the city and the train station is nearby.

"Good Location"

4
03/08/2016

This hotel is located a short walk to Ban Jelacic Square of what we considered City Center.The rooms are smaller but the bath is good size. The lighting was excellent. The only con was the mattress was not comfortable - probably needed an upgrade. Dinner and Breakfast were very good.

"Perfect boutique hotel in Zagreb"

5
02/08/2016

This hotel is very cute with quaint rooms and a lovely bar. Good location about 10 mins walk to the centre. Little extras like lemon water in the foyer. The staff have great tips for restaurants. The hot water in the bathroom is a bit dodgy.

"A Wonderful Hotel with Perfect Location, Free Parking & Great Breakfast!"

5
01/08/2016

The Best Western Premier Hotel Astoria is a wonderful hotel with excellent and friendly staff. When you arrive by car just drop your luggage in front of the hotel and then park around the corner in the back. Parking is connected to the hotel but there are stairs; the lobby offers an elevator. The rooms are very spacious and the air conditioning worked great. The view was of the parking area for us but I didn't mind that at all. The Windows had automated shutters which was pretty cool as they opened and closed as you came in and out of the room. I really liked the security factor. The bathroom was very spacious as well and everything was super clean. There was a personal safe in the closet and it felt nice to have robes, slippers and really nice bathing products. Breakfast was plentiful with many cold and sweet options as well as hot entrees like eggs, bacon and sausage. The overall experience was great and my fiancé even suggested this is one of the best hotels he has stayed at in Europe. Had a really nice time exploring the city from this location. It made for a really nice loop around the city.

"Mid-range hotel located in the heart of the city"

3
28/07/2016

CONS: Air-con is centrally operated and you are not able to lower the temperature below the certain level that is fixed for the whole hotel (between 23 and 24 C). Cleaning could be more thorough - I wish I had to look under my bed. There is only one lift for maximum 4-5 persons what could be inconvinient in peak hours. Our bathroom was quite spacious but there was an extremely cramped shower. PROS: Location, free tea/coffee/lemon water in lobby, tasty breakfast with significant choice of hot/cold dishes, helpful and friendly reception staff.

"Comfort stay"

4
26/07/2016

Room was spacious and clean. Parking was secure and relatively convenient (a little tight though). Very good breakfast. Staff was friendly. Wifi was sometimes slow. Only one elevator that was pretty slow. Location is a little aside from the center, but still a walking distance (peaceful and quiet though).

"Convenient and comfortable"

4
24/07/2016

Located within walking distance to everything, this is a very comfortable stay. Rooms are small but ok for one person. Showers are also very small. Very good service and a comprehensive breakfast is included. I got a room facing a wall, not the most exciting thing to look, but then, I spent little time in it.

"Lovely "

5
22/07/2016

We truly enjoyed staying at the best Western Zagreb. Our rate included breakfast. The breakfast choices were diverse and delicious and included champagne. The hotel is well located too many touristic activities. Our room was comfortable and newly appointed.

"Disappointing, but adequate"

3
22/07/2016

In 2013, we stayed at the comfortable, well located, Palace Hotel. In contrast this hotel proved disappointing, but adequate. It is about 15-20 minutes from Jelacica Square, but closer to the train station, and lacks convenient tram access. Our room #217 KNS was small. Once we put the coffeemaker onto a closet shelf and move a desk lamp to a floor corner, we found space to place two suitcases. The room had no drawer space, only four 18 inch shelves and closet hanging space. There were no nightstands with drawers or cubbies, only small round tables. Amenities included a minibar, safe, wifi, and tv. The bath consisted of a tub/shower combo with half screen to capture most, not all spray. Two large towels and two midsized ones were provided. Bed was clean and comfy with both hard and soft pillows. The breakfast buffet included both hot an cold entries, with no egg or omelet bar. Staff was friendly but only able to give us maps and limited assistance. Per staff, the hotel lacked enough room keys for each resident to have one. Thus, my husband and I had to juggle one key card. When he was ill and sleeping, I had to 'trick' the keycard operated power control in the room to operate while I went to breakfast and quietly returned. When I explored independently, I had to hope he would be awake and able to answer the door to let me in upon return. This was very inconvenient and worrisome.

"Clean, good location nice service"

5
22/07/2016

Great hotel, the service at reception was very pleasent and patient ( i ask lot of questions!). The hotel did not seem new however it felt somewhat modern and very clean. The breakfast was nice (not the best) with alot to choose from and the parking back of the hotel was very practical. (in some hotels you have to ask at reception for someone to bring the car, here, you dont need to because theres a direct access) +location +clean +service +parking +room = breakfast -views Would i go back? propably yes

"Well located, nice Hotel"

5
20/07/2016

Nice location, 5 minutes from the main square, with lots of restaurants in the entire area. The room was clean and nice, a little small but good for us. We stayed for 2 nights and the bed and pillows were comfortable. Could walk to any of the sites you wished to see. The staff were friendly and there is complimentary water, tea and coffee in the foyer. If you walk out the Hotel doors and turn left, there is a Laundromat 2 minutes walk on the left side of the street; not expensive!! Breakfast was buffet and was great with a varied selection. Would stay here again when in Zagreb!

"Enjoyable stay"

5
17/07/2016

Visited with family July 2016 Location: Looked for a property close to Zagreb Main Train Station and not far from the Old Town- this hotel fitted the bill perfectly! From the hotel entrance- turn left and head up to the end of the street and you'll come across the train station across the road facing you, turn right and walk straight down the road and you'll get to the Main Square. Hotel is close to plenty of amenities- small supermarkets, restaurants, transport and Old Town. Hotel: Hotel was clean and nicely decorated in classical style. It looked better inside than on the outside. The automatic playing piano in the front caused plenty of admiration/amusement from the guests )- though one musically talented guest pointed out that it needed tuning ;) juicy apples were on offer at reception and there was complimentary filter coffee, lemon infused water and ?amaretti biscuits. Free wifi throughout. My main gripe was that there was only one lift! So got crowded/lots of waiting especially if there was a tour group arriving. Room: Stayed on 6th floor in twin room. Room was clean and quiet. Great to have an electric kettle in the room! :) no accompanying tea/coffee however filter coffee is available at reception and also read somewhere that if guests wanted- they could request some tea/coffee from staff. Food: Booked breakfast which had good choice of hot and cold items in buffet style- bacon, sausage, eggs, vegetables, salads, tea/coffee, juice, champagne!, pastries, cereals/museli, yoghurt. The hotel also offered a buffet dinner for 15 euro each when we were there (From 7pm-10pm) offering around 5 hot item choices- soup (vegetable), baked vegetables (courgettes/peppers), chicken, beef, potatoes. Extras such as drinks or desserts not included in the evening meal. I think the hotel also offered a la carte but didn't see anyone ordering when we dined. Staff: We found the staff to be professional throughout. Some were more overtly friendly than others. We enjoyed our short stay at the hotel and I would recommend the establishment to anyone visiting Zagreb. :)

"Centrally located."

4
17/07/2016

Very centrally located near the square. We got upgraded to suite n it was really nice. Restaurants are there right opposite hotel. Could walk to all the places. Were there for a night and it was all fine. Room size is little small but not bad. Staff is friendly.

"Elegant hotel in the heart of the capital"

5
16/07/2016

This is very elegant, extra clean and very quiet hotel. The room was spacious, well decorated and with comfortable beds. The breakfast was extensive. The staff was helpful but not very friendly, they looked angry all the time, specially the receptionist. The hotel is well located, situated in the heart of Zagreb, you can easily walk downtown (about 10 minutes). They also had a free parking space in the backyard. I also liked the idea of the lemon based refreshing water served down the lobby. Would highly recommend this hotel to anyone aiming to stay in Zagreb.

"The perfect stay"

5
14/07/2016

I loved everything about this hotel: the reception, the staff, the location, the rooms and the large open yummy buffet! We also had free parking space. The rooms are very clean and they have everything you need. I liked the idea of the lemon based refreshing water served down the lobby, when you enter the hotel. Would highly recommend this hotel to anyone aiming to have a great stay in Zagreb.

"Excellent Stay"

4
11/07/2016

I stayed here in early June 2016 as part of an organized tour. This hotel is well located. You can walk to downtown or to the railroad station easily. The rooms are small, but the hotel is extra clean, the staff is courteous and helpful, the breakfast is outstanding, and there are two computers for use by guests in the lobby. If I should return to Zagreb, I would certainly stay here again.

"Perfect location"

4
10/07/2016

The hotel is located close to the Zagreb center and it is close by to the bus terminal. There are many nice restaurants nearby the hotel. The hotel breakfast is good with many choices. The rooms are also comfortable. They offer free coffee, water, and cookies for the hotel guests which are good for customers arriving early.

"Once agian a pleasant stay"

5
09/07/2016

Astoria keeps the high level - excellent value for money; location in Zagreb can't be better and even with many tourist groups use the hotel still a good service. Very pleasant atmosphere - maybe the brekafast restaurant could be organised a bit smarter

"An elegant hotel"

4
07/07/2016

And elegant hotel in a good place near the city center. Comfortable setting and decorations. Standard room was quite small and old-fashioned. Sleeping was quite ok, and breakfast offered plenty of selection.

"Elegant hotel in the heart of Zagreb. "

4
06/07/2016

Elegant, beautiful hotel, close to the city center. The breakfast was delicious with several vegetarian or vegan options. The room was a bit small and dark. The air conditioning was a bit over - working, so the room was quite chilly. The doors and the walls are not soundproof.

"One night in Zagreb"

4
26/06/2016

We booked our first night at this hotel it was perfect for what we wanted and needed. We drove our rental car directly from the airport to the Hotel we missed a few turns but we got there finally, parking available and easy to access. Rooms comfy especially the beds. Breakfast very good selections. The hotel is in a convenient location.

"Nice hotel with great free breakfast"

4
25/06/2016

This is a nice hotel - clean, quiet, comfortable beds. The free breakfast is extensive (scrambled and fried eggs, fried veggies, bacon, sausage, pancakes, pastries, meats, cheeses, fruit, breads, etc.) The staff was helpful and friendly. It's a short (10 minute) walk to the main square and old town area. It's a good value for the money.

"Very spacious and great breakfast"

5
22/06/2016

We stayed one night in a superior executive room and were very pleased with the experience. Our room was so big that I could play multiple rounds of hide and go seek with my daughter. Equally impressive was the delicious breakfast that had a wide selection of food and even champagne for mimosas. We liked that the hotel had its own parking. It was relatively easy to get to the airport, however budget a good 20 minutes. A solid choice in Zagreb.

"Town Centre fans only"

3
21/06/2016

Great situation in with a five minute walk to the town centre. Shame about the staff who were functional at best, unfriendly at worst. The room was standard and clean. No view to speak of which is usual in city hotels. The restaurant had no windows and no atmosphere however the breakfast was very good. I wouldn't stay again.

"Convenient and Comfortable"

5
19/06/2016

This hotel is easy to get to from the airport and has private parking in the rear courtyard. It is in walking distance for touring the old city, museums, and restaurants. We enjoyed the breakfast buffet and a good night's sleep. The staff is attentive and friendly.

"A nice respite."

4
18/06/2016

A good value for a chain hotel in Zagreb. All the normal hotel amenities, in a good central location. Tip: Make sure you ask for any available discounts and promotions, as there are quite a few of them available.

"Great City Centre Hotel"

5
18/06/2016

The BW Premier Hotel Astoria is very conveniently located near the main train station and main square of Zagreb. I had never been to Zagreb before this trip and found the hotel very easy to locate and get around town. The room was well appointed and very comfortable. The breakfast buffet was very nice with lots of options. The hotel provides lemon water in the lobby which was a nice perk after a long day. I would definitely stay here again and would recommend to others

"No complaints "

5
18/06/2016

I stayed here for six enjoyable nights. It is spotless, I was given a quiet room as requested and the room had a security screen on the window. The staff are knowledgeable and helpful. The breakfast is varied and delicious. Plus the price is very reasonable for a hotel in a central location. Well done and thank you.

"Solid option in Zagreb"

4
17/06/2016

Very good hotel within few minutes walk from the heart of the city (Trg Jelacica). As many reviewers have previously mentioned, the this BW is very "traditional" and somewhat dated. But it's very clean and completely functional. Breakfast is good, yet not the best I have seen. Service is friendly and efficient. I would stay there again if the price is right.

"Perfect for a transit hotel"

4
17/06/2016

Very comfortable for a one night stay because it's a four block walk from the train station. Centrally located but not very close to the old town, which is about 25 minutes walk. Spacious room. Helpful staff. Neighborhood appeared very quiet for a Saturday and is not geared to the tourist.

"Impressive!!"

5
15/06/2016

Don't let the facade fool you, it blends in perfectly with the historical architecture, but inside its a very neatly done hotel! The rooms are cozy and housekeeping does a great job. Plus you also get those chocolates on your pillow! The staff is very friendly and provide you with any and all information you may need so don't hold back. The check-in/out was easy as well. I only used the hotel restaurant for breakfast and it was lovely! They got everything from cereal to bacon. All done well. FYI! Don't pull on that rope in the shower...unless it's an emergency! The guys come up to the room straight away! Another FYI! If you're like me and need that A/C on all the time, not gonna happen here. The hotel has implemented a system,correct me if I'm wrong, where it comes on only when the ambient temperature goes up to a certain value. But it was quiet lovely outside anyways! Location! It's about 10 minutes from the main square and it's got a few restaurants nearby and parking too! In closing highly recommend this hotel for all types of stay. Well worth it!

"Fabulous Hotel!"

5
13/06/2016

We had a suite at this hotel. It was beautiful and spacious, having a dining room table and chairs, small couch, plenty of other chairs to relax in, a desk to write at, luxurious bathroom with toiletries, bath robes, slippers. Tea and coffee making facilities also provided. A truly magnificent stay.

"Another great stay in Zagreb"

5
13/06/2016

We have stayed in the Hotel Astoria a number of times and it is always a pleasure. The location is great - close to all the major areas, but quiet. The staff has always been fantastic. Breakfast is the best anywhere we have stayed. Also excellent secure parking.

"A very good option!"

4
12/06/2016

This hotel is a very good choice for both business travellers and turists. Close to the city centre and easy to reach from the airport (20 to 30 mins; 110 to 200 Kr) this hotel is very well maintained and conserves most of the original charme. Some rooms are pretty tiny but all very clean and comfortable.

"A Touch of Elegance"

4
11/06/2016

This is a nice place to stay with some extras that give a touch of class and individual personality. Large lobby with a piano playing all hours, lobby bar, expansive breakfast buffet. Dated, but in good repair. Solid wifi in room. Room was a little small for two people, but very quiet. Artfully appointed bathroom with tub. Service was prompt, courteous, efficient. Shoeshine machine every floor. Five minute walk to train station, 10 minute walk to main square,

"Good location"

4
10/06/2016

A short walk from the main train station (8minutes).Most landmarks reachable by foot.Sleeping quality,room size and Wifi good.Breakfast OK.Be aware,some breakfast items might not be available if you go late.The worst coffee ever during our 24 day visit to Europe.

"Excellent stay in Zagreb "

5
09/06/2016

First class hotel. Beautifully kept and in excellent condition. Quality furnishings, large room with king size bed. Excellent breakfasts. Good location close to town centre. Friendly staff. Highly recommended.

"Quick stop"

5
08/06/2016

Great hotel with a great value and superb amenities. Location is also perfect. Easy means a lot when traveling to a big foreign city and this has it..... Staff was great, parking was easy and we will be back again! This country is a complete game changer and we are always planning a return trip.

"Great Location, well maintained hotel"

5
06/06/2016

The hotel is well located in central Zagreb, an easy walk to shopping, markets and sights. The king size room has loads of space and comfortable beds. Breakfast in the morning was adequate but not outstanding. The front desk staff we very helpful and free coffee and lemon flavoured water were available 24/7.

"Great Location, Great Service!"

5
05/06/2016

We absolutely loved staying here - great location and the staff was nothing short of amazing! The room was excellent and so was the complimentary breakfast. Every staff I encountered were nice, courteous and friendly. I highly recommend this hotel!

"A really lovely hotel"

5
03/06/2016

I stayed just before Christmas and the mulled wine and Christmas cookies available free of charge in the lobby every day was much needed after a day out and about in the cold. Really nice room, good facilities and well maintained.

"Centrally located for all amenities"

5
02/06/2016

We needed a city centre hotel within walking distance of the city centre, that provided a degree of comfort and was reasonable. The Best Western Premier Astoria fits the bill. It is an easy 10 minute stroll to the main square and tram system in one direction, and 5 minutes stroll to the main rail station. Other parks are also within easy reach. The entrance hall is massive, with an older, but at the same time, comfortable feel and the front desk staff friendly and helpful. As a member of Best Western's Rewards scheme we benefitted from a free room upgrade and found our room to be comfortable, large with dining table-cum-conference desk, writing desk, 3-seater couch and large screen tv. The bathroom was also superb. Pictures of all are attached. The entry system is by electronic keycard which also acts as power card for room on entry. One additional item is that rooms have electric external, vented, shutters on room windows which close automatically when you leave the room and open when you return. They can also be operated by switches within the room so that, for example, you can have the windows open to cool the room but also have the grills down to provide privacy. The only downside we found was that the air-conditioning is only switched on by the hotel in summer months and doesn't take into consideration any unseasonal hot weather. Oh, the only lift is standard size, fits maybe 4 people comfortably but a squeeze with luggage however it's not much of a problem. The normal room costs include breakfast and this, I'm happy to say, ticked all the boxes too with choices ranging from healthy fruit and drinks to cereals, fruit juices, cold salad selection including choices of cheese and cold meats and, of course, full breakfast - all buffet self-service style. Some of the patrons over-indulged. The hotel is popular with visitors from all areas including Italy, U.S.A. and Japan. Staff are only too willing to oblige, will assist with whatever requests are made including booking taxis and, to be honest, couldn't be faulted in any way. I would recommend this hotel and would also recommend booking as far in advance as possible to benefit from the best rates, partially due to its popularity but standard room rates are a lot higher than I paid.

"I should have stayed at the Sheraton (aka BAD MATTRESS)"

2
30/05/2016

Upon checking in I was a bit taken aback at the small room, but size shouldn't matter, right? I won't be spending much time in the room anyway. Fine. That said, the sagging in the middle mattress, that matters. I requested a room change; nothing available. ok. well.... I requested assistance to flip the mattress (it was only slightly icky under the pad/bedsheets). Better. I went out for a walk, returned - as did, sadly, the sag. Requested a room change again the next morning. "Nothing available." That afternoon, one last effort to change. Was told they only had the same size room. Yes, I would appreciate a bit more room (and would have been happy to pay for an upgrade) but more important, was a good mattress. I was given a new room - only to walk in and see it was also sporting a shabby mattress. Ok, not worth a room change for little to no improvement. I would not consider this a four star hotel. if only for single use, then buy mattresses that will stand up to where a single person sleeps (btw, the "queen" bed is a small double - so single person has no option but to sleep in the middle). TLDR: replace your mattresses! Pros: location, free car park, decent breakfast.

"Good hotel in Zagreb"

4
30/05/2016

Nice small, older style hotel in city center of Zagreb. Great staff. AC not so good in the warm mornings. Food ok. Room quite small but if you pay more you'll get bigger room, too. But I will come again.

"One of our smaller roomed hotels"

3
29/05/2016

Pretty basic hotel. Location was good, but rooms were very small. We were hanging things on furniture as there was a lack of storage space for us. It was clean, breakfast included and friendly staff. Otherwise there is not much to say. It is a basic hotel, with small rooms well located.

"Business Trip to Zagreb"

4
29/05/2016

Very nice business hotel. The rooms are big and well equiped including free WLAN. The staff at the reception is friendly and helpfull. The hotel is located very near to the city center and also to the central railway station.

"Cozy/tight but elegantly appointed"

4
28/05/2016

I am thru with cheap accommodations, and this hotel doesn't disappoint. I selected it largely because of the recognizable brand. As a big-ish person, European hotels are often small, bordering on cramped. This hotel, in the heart of Zagreb, was tight, but very nicely done. The only snag was that the shower, for someone my size, it was like taking a shower by crawling into a clear tennis ball can - made bending over a bit of a game. Still a nice hotel, and the breakfast was very nice.

"Excelent and clean hotel for short visit in Zagreb"

5
24/05/2016

We arrived quit late but they served us the dinner (even they already were almost closed). Stuff nice and very helpful. Good breakfast. very clean. In the center of Zagreb , good position for trips, visit and shopping in this historical city. The old Europe.

"EXCELLENT HOTEL"

5
24/05/2016

I returned to this hotel after an absence of almost 5 years. It is convenient for both the railway station and the sights of this lovely city. Amazingly enough the facilities of this hotel has improved since my last visit with complimentary cookies and coffee in reception and a tea maker in the room.

"Great hotel And location"

1
23/05/2016

We stayed here for 4 nights before joining a tour of Croatia that started from another hotel. This hotel was very clean, had very helpful reception desk and the included breakfast was a hot and cold buffet that was more than adequate. It was nice to have cold lemon water, coffee and local baked cookies available in the lobby at all times. This hotel is within walking distance to the center of town, parks, train station and bus depot. Would definitely recommend this hotel.

"Good hotel and good location"

4
21/05/2016

Very nice hotel with cosy rooms, situated in walking distance to old city center. Comfortable beds and pillows and excellent breakfast. Excellent staff.I would highly recommend for business or leisure travelers.

"Obviously the best 4-star hotel in the city"

5
21/05/2016

I've been in Croatia twice. During my first trip to Zagreb last year, when I traveled to attend 2015 EuroBasket, I was strongly recommended to stay at this beautiful hotel. I spent 6 nights there in early September and found it simply gorgeous. This year I had to return to Zagreb for a business trip and I decided to book this hotel without thinking a few minutes. The hotel is in the heart of the city and can boast for its fashionable style. The staff is very friendly, ready to help you any time. One of the most important advantages is free parking area in the territory of the hotel. The parking space is so conveniently arranged that even if you get back to the hotel late night, you won't have to go through the main entrance. Instead, you can return to your room via back door. That's excellently pondered, you may not be alone, huh?!

"Good hotel in convenient location"

4
20/05/2016

This hotel is located a few hundred yards from the main square and shopping centre, close to station, park and art gallery. Very friendly, helpful staff. Complimentary coffee and chilled water in lobby. Buffet style breakfast delicious with varied choice. Evening meal good also. Enjoyed our visit.

"Dark rooms and hallways"

3
20/05/2016

Rooms were dark due to colors and low lighting. Shower was very small, which would be a problem for large individuals. Breakfast was very good and candy/coffe/water was always available in the lobby. Bed was very comfortable.

"Good location"

4
20/05/2016

Lovely hotel with good staff. A 15 min walk from the bus station but close enough to walk to most of the sights. Yes, the shower cubicle was very small but at least you had places to put your stuff. Our room very spacious with good places for luggage.

"Newly renovated, great location, tiny shower booth"

4
17/05/2016

Newly renovated hotel with parking right in downtown Zagreb, with good service, decent breakfast buffet at a reasonable price. I wasn't impressed with the bed, but what I cannot understand is the choice of tiny shower booths in a spacios bathroom. I could hardly manage to shower myself and will think twice before going through that experience again.

"High quality hotel with outstanding staff"

5
13/05/2016

I had the pleasure of staying at the Best Western Premier Hotel Astoria for four nights in early May. As other reviewers have noted, the hotel is an excellent location, with comfortable beds and a generous breakfast. Penny pincher that I am, I stayed in the cheaper rooms, which were a good size and spotlessly clean. It's also about the little touches ... the free coffee, tea and cookies, and the water with lime provided on a 24 hour basis. And the staff was fantastic! Always friendly and smiling, and willing to help. i would particularly like to thank Tibor, who kindly arranged two day trips (to Varazdin and Slovenia) when the tours I had arranged were cancelled due to lack of customers. My stay at the Best Western was a pleasure from beginning to end, and I wholeheartedly recommend this hotel to anyone planning to visit the beautiful city of Zagreb.

"Nice hotel conveniently located"

4
12/05/2016

Very nice hotel walking distance to upper and lower town. Staff friendly and helpful. Room was very nice and comfortable bed. Breakfast was excellent. We arrived after an overnight flight and they accommodated us with an early check in and it was much appreciated. Would recommend.

"Location, service, complimentary parking, WiFi and breakfast, comfortable, safe, clean..."

5
09/05/2016

The title summarizes the essentials. Location - a few minutes walk to the central Jelacic Square and the wonderful streets leading off filled with splendid cafes and shops. Service - check-in was smooth, instructions of where and how to park our rental car clear, suggestions for restaurants and directions freely given. A large assortment of items for breakfast with good service at the restaurant. WiFi was complimentary with a strong signal and parking was free! Rooms - large, clean, well-maintained, security box, great bathroom amenities, fridge and kettle w/tea and coffee. The hotel was near a police station and it seemed to be in a very safe area. We recommended this hotel to another set of visitors to Zagreb and they loved their stay as much as we did! Do not hesitate to book this charming hotel!

"Great hotel close to the centre, bus and train stations with outstanding service"

5
08/05/2016

This is a very nice traditional hotel that delivers excellent and very friendly service with nice rooms. The standard room that we had was the least expensive and though it may not be the largest and had no bath it was very well appointed and not at all cramped. Room upgrades are available. The servicing of the room was very good. The room was spotless. There was a very good selection at the breakfast buffet. Something for everyone. The hotel has a small comfortable bar, a recreation/meeting room with board games a books and computer room. The hotel is quiet quaint with its nod to traditional standards and service and a nice feature is the complimentary, coffee, cookies, flavoured water and fresh fruit available all day. It is a straight forward 10 min walk into the heart of Zagreb. Even closer to the train station and 20 mins to the bus station from where you can travel all over this region. We really enjoyed staying here and this would be high on our list if we return.

"Great reception, very comfortable rooms."

5
06/05/2016

We decided to go into Zagreb a day earlier and managed to find this wonderful hotel, right downtown with free parking just beside hotel. Rooms: medium-sized and very comfortable with full Coffee and Tea making facilities. The beds were inviting us to turn in early after a long drive from long drive from Zagreb. Service: always ready to help with every question and even allowing us to park in front for 10 to 20 minutes.. Food: breakfast restaurant in together with a room and it was quite a feast with everything you wanted to eat for breakfast. Overall highly recommended to stay here with easy access to most important sites and a rare hotel with parking included in the room without extra charge.

"Nice hotel in a very good location!"

4
06/05/2016

The Best Western Astoria is a really nice hotel in a convenient location, e.g., central rail station, trams, main shopping/dining area, parks, etc. It is also only about a 15-20 minute walk north to the funicular that goes up to Zagreb's old town. Our hotel room was relatively small but quite comfortable and with all of the usual amenities. There is a free breakfast with a large variety of choices. The front desk staff was wonderful and arranged for a "take away" breakfast as our flight home was too early for a return trip to the buffet on our departure day. As well, my wife found the bathroom hair blower to be "weak"; the front desk staff readily provided a "stronger" one for our use. The hotel has a parking lot in the rear, as well, should anyone arrive via car. Hotel Astoria is definitely recommended and is likely less expensive than some of the other nearby hotels such as the Sheraton.

"Great hotel. Small things."

5
04/05/2016

Stayed here solo last week as part of my Balkans trip. It is a great hotel for a stay in Zagreb. Conveniently located near the train station and a 10 minute walk to the main square. Then they have an extra service where all day they have free coffe, tea, cookies, and water with lime which is available in the lobby, small things like this makes your stay much better. Stayed in the 5th floor and I had a good view of apartments which was not bad and refreshing. Service was good. Internet connection was good. Breakfast was sufficient and the usual offerings.

"Good Location"

5
03/05/2016

We stayed 2 nights, we were made very welcome. The car parking was a big bonus as I noticed that the surrounding streets were rammed with cars! The hotel was close to the main square and streets leading off it with Bars and Restaurants. Wide choice for breakfast. Would definitely stay there again

"Enjoyable three nights"

4
02/05/2016

Many more positive than negative observations about this hotel...the location was very good...walkable to retail, parks, squares, etc. were all nearby...the hotel staff was friendly and helpful...the room (suite) was very nice with a sitting area, a bath and one half, well appointed and clean...the bed and bedding were good and conducive to a good night's sleep...the bath was nice and spacious...the step-in tub high side walls in order to shower could present problems for elderly or challenged...the unremarkable breakfast buffet was my definition of Euro standard with over cooked, dry, scrambled eggs...there was only one elevator which is clearly problematical...with those minor negatives, I enjoyed my three night in the Astoria.

"Comfortable in Zagreb"

5
01/05/2016

The Best Western Astoria is a comfortable property that fit all of our needs and exceeded my expectations. The interior property is nicely maintained and the staff are professional and courteous. We had two rooms, one with a king size bed for two which is the norm for European hotels and a queen bed in the other for a single which was considerable smaller as other reviewers have noted. The breakfast is good and you have a large selection of items. The property is within walking distance of restaurants, shopping and outdoor markets. The only issue I had with the hotel was at checkout when I was using Kuna's and my credit card to pay for the room. The receptionist who was training and I didn't realize until I got to the airport that she did not return my credit card. Upon checking my email the hotel had immediately notified me of the mishap. I immediately cancelled the card and requested the hotel to shred it, which they notified me that it had been done. I would not hesitate to stay here again.

"would love to come again"

5
29/04/2016

one of the nicest hotels in zagreb i have been. staff is very flexible and professional, hotel is nice, breakfast also. the only minus was shower with pressure a bit too low and hot water was not really hot.

"Disappointed"

3
28/04/2016

I had difficulty rating this hotel because there about the same positives as negatives. On customer reviews everyone raved about the breakfast and I believe this influenced most of the positive ratings. Yes the breakfast is great and the staff here are wonderful. But the shower in our room was about the size of a telephone booth for those old enough to remember what a telephone booth was. It was really difficult to shower. The room was very small. OK I know this is Europe. The weather is cold and damp and the heating system was so slow to produce any discernible amount of heat. So taken all together, I can't rate this hotel more than average. I like it but I don't think I would come back again.

"My opinion about best western hotel."

5
27/04/2016

I really enjoy staying here, nice people, clean hotel, good rooms, delicious food. Located near all interesting places to visit. I would love to stay there again one day. You won't regret choosing this hotel.

"Wonderful hotel."

5
26/04/2016

My son and I stayed here for a couple of nights recently and were really impressed. Our room was spotlessly clean, the staff were very helpful and the food and drinks were well priced and excellent quality. The location is very convenient as well. I loved that free coffee and little cookies were available at the front desk so that you could wait for tour operators and enjoy a break at the same time. If I am lucky enough to visit Zagreb again I would definitely stay again. It's fabulous.

"Excellent Hotel!!! Very happy to stay there!"

5
20/04/2016

It is a wonderful Hotel and employees are very kind! Rooms very comfortable,clean and nice. Breakfast with everything you want! Zagreb is a beautiful city and the Hotel is 400 mts.of city Centre so you may visit many places just walking!

"Nice service"

5
17/04/2016

Six of spent two nights here. The staff was nice and helpful. The hotel is good and worth spending. Location is convenience to walk to the Center, closed to nice park. Hotel provides good parking. Breakfast offers are variety but could improve the quality to make it perfect. Overall, we loved the stay.

"Best Hotel in Zagreb"

5
17/04/2016

The Astoria has been my home away form home when traveling through Zagreb. A wonderful and kind staff. Rooms are laid out well and quiet ! The bar is fun and the restaurant is very fine. You cannot get a better early a.m. hotel breakfast anywhere else in Croatia. I am always hurrying to other destinations when I stay there and just decided to come back during Advent and splurge for a whole restful and pampered week. One great hotel !!!!

"Hotel Astoria, perfect location and hospitality"

5
17/04/2016

BW Premier Hotel Astoria is one of the best hotels I have stayed at, including some of the higher priced luxury providers. If there is space available this is definitely a great choice when visiting Zagreb. It is very close to the main train station and all the sights. Thank you for a great stay

"Very good and central hotel"

4
17/04/2016

This is a really nice hotel, located very close to the central station and the city center. The stuff is very helpful and friendly. The rooms are spacious and quiet but their decoration is a bit old fashioned. The breakfast (inclusive in my rate) was very decent but the dinner menu had a lot more choices, especially local food specialities, that were really tasty. A very nice hotel for a few days visit in Zagreb.

"splendid !"

5
09/04/2016

location is a big plus - very close to Zagreb central station, easy access to airport (max 20 mins by taxi) and very close to city center and all attractions and business make this property the best in town. no wonder it is a trip advisor recommended property already !

"Wonderful Location & Hotel"

5
05/04/2016

I was pleasantly surprised when we arrived at our hotel in Zagreb after a long day of riding in a bus. The hotel lobby is beautiful, and we were quickly off to our rooms. The room was lovely with a comfy bed, minibar refrigerator, and spacious room. I had one of my best meals at the evening buffet one night. They called is "Croatian Lasagne." It had another name, but I can't recall. It was delicious! The morning breakfast that was included in our rate was wonderful. Lots of choices. The location of the hotel was great. We were very close to the main part of town. We didn't have a beautiful view, but the location made up for that. I would definitely stay at this hotel again.

"A great Hotel in a convenient location"

5
30/03/2016

We found the staff very friendly, rooms well equipped , facilities great and breakfast more than ample. We highly recommend this Hotel which is also within easy walking distance from the rail station.

"Second visit, still the same."

3
21/03/2016

This is a nice hotel in downtown Zagreb a few block from the old town center. Rooms are large and clean, same with bathroom. Breakfast is good. Staff was nice and parking was available in a secure lot behind the hotel. A nice hotel without exception.

"Great hotel in a good location"

5
20/03/2016

I had a very pleasant stay here. The hotel was very centrally located near the station and about 10 minutes walk from the main square. The service was welcoming and helpful. My room was really lovely with a comfortable bed and a good bathroom. I also liked the toiletries. The room was clean and the wifi was fast. It was also fairly quiet with minimal street noise. I ate in the bar and the food was very good, well presented and served. I also liked the breakfast especially the pancakes with jam which were very tasty. I also liked the little extras like the free coffee or water in the lobby. I would definitely stay here again as I think it's a good hotel.

"Good location"

4
17/03/2016

The hotel looks old as a first impression. From the outside it is not at all impressive. The staff is really great and the check in tells you you picked up a good hotel. The rooms are nice, classical and large. Free parking at the hotel is also a great commodity. City center is at walking distance.

"great experience!!"

5
16/03/2016

This was one of the best hotels from the BEST WESTERN chain hotels that I have stayed at. It was Clean, the staff was curtios and helpful . The invluded breafast was a bonus , it allowed us to enjoy a healthy meal before beiginning our day. Very pleasant experience .

"Great time in Zagreb!"

5
12/03/2016

From the moment we arrived we felt we made the right choice in coming to this hotel. We were upgraded with our room which we didn't expect and we even got the chance to check out later than 12 (which btw doesn't happen everywhere). The personnel is very professional and the service is excellent. Special thanks to Tibor go tried to help us from the very beginning. I'm definitely coming back!

"Good location, nice athmosphere"

4
29/02/2016

This hotel is well located to visit the citycenter. Nice restaurants are at walking distance. The hotel has its own parking, ideal for travellers with their own car. The hotel restaurant has a nice kitchen. The stuff is friendly and very responsive to the guests need.

"Very solid hotel and would stay here again"

4
21/02/2016

The hotel was virtually dead in February. Check in was friendly and the rooms are spacious and nice. The breakfast is very good with much choice. Rooms with no air con on in February and with a bar across the road it can be a little noisy but not intolerable. The location is great being less than 10 mins to the main square and 5 mins away from the train station.

"I would give it 7 stars!"

5
20/02/2016

First and foremost, we were happy the rooms were heated enough (we hate cold rooms during winter and it happens even in posh hotels, so many times). The accommodation conditions were perfect and I think they have the best and safest private parking in all central Zagreb (which also for us was important). Not to mention free. Breakfast was perfect, we had many good choices as vegetarians (including soya milk). We also dined two times in the hotel restaurant and food was perfect, also the waitress was the best we have seen, so professional and helpful and nice. We recommend the sea bass in baking paper. We will surely come back to Astoria any time we will be in Zagreb.

"Good location and comfortable"

4
20/02/2016

The location is convenient and is just around 10 mins straight road walk to the city centre or sightseeing spots. The bed is comfortable and breakfast is good with wide range of choice. It also has a nice compliment of coffee and cake at the reception.

"Great value for money"

5
19/02/2016

This hotel is in a good location, an easy 10 min walk to the main tourist centre. The staff are friendly and professional. The rooms are clean and serviced daily. There are lots of nice little touches like complimentary coffee and iced water with lemon in reception. The breakfast buffet had a huge range of food. There's free wifi thoughout the hotel. The service and quality in this hotel represent excellent value for money.

"Worth every penny!"

4
17/02/2016

After a 10 day stay in Croatia / Italy, my husband and I were dying for an American-style hotel that had clearly-marked signs, working AC (with a temperature that WE could set), and an elevator large enough for the 2 of us AND our 2 suitcases. Best Western Premier Hotel Astoria delivered! The check-in and check-out were smooth, the room was spotless and spacious and the location was perfect.

"Lovely hotel near the train station"

5
13/02/2016

Older hotel, but modern conveniences. The public areas were very nice and the people at reception couldn't have been more helpful. The room was smallish, but fine. Comfy beds and towel-heating bars in the bathroom--perfect for drying laundry. Breakfast was plentiful and the dining room was very nice. Containers of cold lemon water were just outside from the elevator, which was great after a long day of sightseeing. Coffee and cookies were available in the lobby. The location was a short walk from the train station, but still an easy walk to the city center. A very good restaurant, Restoran Purger, is right down the street.

"Very good choice"

4
10/02/2016

A medium price hotel with a high value for money. The rooms are fully equiped, minibar, quality bath items, coffe in the room, nice big TV. nice breakfast and very friendly staff. worth staying! make sure you book early enough as it is not easy to find a room.

"Good hotel, not far from city center"

4
05/02/2016

Friendly and welcoming staff, registration process quick and smooth The breakfast is good with enough choices The rooms are clean and big enough Hotel is about 5-10 min walk from the city center Peaceful

"The most Brilliant Service & Cleaning"

5
04/02/2016

Best Western Premier Astroria in Zagreb has THE most service minded staff. Everything in that hotel is working from: parking lot for your car, guidance from the staff about what to do and to see, lovely breakfast, Cold Water and coffee available in the calm reception area with a lovely smell and music. Enjoy!

"Mrs"

5
31/01/2016

Very clean room. Friendly staff. Excellent breakfast! Tv picture o.k sound is soughing. Very quiet. Best hotel in Zagreb!!! Parking perfect with no charge. Location perfect. Shower cabine is a little bit small.

"Excellent service in nice, clean hotel"

5
25/01/2016

Overall I thought it was excellent. I stayed here with two friends (3 adults, 2 rooms) on two non-consecutive nights five days apart, and on the second stay, the front desk staff recognized our car and had our room keys ready by the time we walked up to the counter. The rooms, though small by U.S. standards, were up to date. Everything was very clean and in good repair. Front desk staff and restaurant / coffee bar staff were friendly and very professional. It is easy to walk to restaurants and cultural sites in the Zagreb City Center. No-hassle parking was included. I read on some other reviews that some guests thought the breakfast to be just average. I thought it was well above average for a continental breakfast, particularly since it was included in a hotel at this price. No idea when or if I'll ever be in Zagreb again, but I'd definitely stay here again if I go.

"Excellent as always :) we love it!"

5
18/01/2016

We love this hotel and always come back! Staff and hotel policy is so professional but still warm and welcoming even this hotel is not so small...very well maintained and clean.Breakfast as always perfect and rich.One of adventages is, also, great free parking which is situated in Junija Palmotica str. so if coming by car go there directly - very practical.Special greetings to wonderful receptionists ::)) Thanks& see you guys again!

"Zagreb stay"

5
08/01/2016

Our trip to Zagreb we stayed at the Best Western Astoria. A very impressive hotel a great value. It is centrally located in the historic district, a short walk from all the historic sites. The breakfasts were great, having a good selection of hot and cold items. A great stay at this hotel.

"Traditional and slighly dated hotel. Clean and well maintained. Superb staff"

5
29/12/2015

Small room, but impeccably clean and tastefully furnished. Very well located, within walking distance of all that is essential to see in this pleasant European capital. I am beginning to sound like a broken record, but I can honestly say that the staff of every hotel where I stayed in Croatia and Bosnia were incredibly professional, friendly and accommodating. The staff of the Astoria were not the exception. They too, provided excellent service. Breakfast buffet is abundant, but even though one can tell that every effort has been made to make it special, it only succeeds in being average. I like what Best Western does with their European properties and would not hesitate to stay at the Astoria, again. Special thanks to Tibor from the Front Desk!

"Not bad"

4
28/12/2015

I had a very pleasant stay here. The best thing about it was the friendliness and warmth of the staff who were amazingly accommodating. The hotel itself was clean but the decor is slightly dated. The location is right in the centre of Zagreb so convenient for walking everywhere. The only bad thing about the stay was the quality of the breakfast. Everything else was good. Good value for the price thst I paid.

"Fantastic location and hotel!"

5
27/12/2015

This location is within walking distance of all central Zagreb attractions and nearby the central tram switching location. The property itself is lovely, with a very helpful staff and private parking as well as fast wifi and an extensive breakfast buffet. The rooms themselves are somewhat larger than the standard european hotel room, as the bathroom was also a good size.

"Good Place to stay in Zagreb"

4
23/12/2015

Stayed for 3 nights in December. Around 20mins drive from zagreb airport. Located close to G kolodvor tram station and at a walkable 10mins distance from B Jealacic square. Stayed on top floor .good room with spacious bathroom but no good view from the room. Wifi connectivity was good all the days. Bf spread was good with options of boiled egg/scrambled egg/pan cakes,juices and fresh fruits and cereals.Coffee was disappointing. Staff at reception was warm and welcoming. They had kept coffee & wine in thermos flask near reception area which was good to have as you come from outside cold weather. Bus station around 7 mins by taxi. Overall a good experience!!

"Near the center!"

4
22/12/2015

Only 2 minutes from the city center (shopping streets). Good food, clean rooms, friendly staff,.. as every Best Western hotel! Private parking is a must in a city center! Zagreb is a city you must visit!

"Comfortable room in good location"

4
15/12/2015

We only stayed overnight at this hotel. The room was smallish, but the bed was very comfortable and the room interior was pleasant & clean. Breakfast was quite a lavish spread & made for a good start to the day. The hotel is well located within walking distance of the train station and at the moment the abundant Christmas markets.

"Nice hotel in Zagreb city centre"

4
15/12/2015

Nicely decorated and well maintained hotel in Zagreb, in Petrinjska ulica, 5 minutes from main square "Trg bana Jela?i?a". We stayed for 1 night, good breakfast. Hotel has a parking which is a big plus, because it is really hard to find a parking space in centre of Zagreb. There are off course cheaper accommodations, if you don't have the budget, but this hotel is good value for money.

"Standard hotel"

4
11/12/2015

Standard hotel in the pretty convinient location just a few steps away from the many sights of the city. Staff in general is polite and well trained. Closed and secure car park free to the hotel guests is important, if you are staying in immediate downtown vicinity. Rooms are large enough, overlooking the street.

"Lovely hotel, nice sized rooms"

4
10/12/2015

I really enjoyed this hotel. Easy to get back to after a day in Zagreb, and a nice breakfast buffet. The dinner buffet was somewhat lacking, however. But the staff was very helpful and I really enjoyed my room. One of the best on that part of my trip.

"Really good hotel in the centre of Zagreb"

4
24/11/2015

An excellent hotel in the centre of Zagreb, with a large, free, secure car park at the back.Shops, markets, bars and restaurants, and the main train station are all within a five minute walk. I cannot think of anything that I didn't like about this hotel, although I wasn't impressed with the dinner buffet. Other than that, the staff were very friendly and helpful, with very good English, the room was very good (everything worked), and the sun shone!

"Excellent hotel and staff"

5
24/11/2015

Stayed three nights at this centrally convenient hotel and cannot fault it. Had a really comfortable stay and the staff could not have been more helpful; One of our party of five needed a wheelchair and this was organised for us. Thank you to all the staff especially Renata for all their help.

"Most helpful staff ever!"

5
22/11/2015

This is a lovely hotel we could not fault it The food was lovely and it's ideally located. The staff were so friendly and went out of their way to help us with all of our sometimes complicated requests. We would recommend it to anyone visiting zagreb.

"Great hotel and great location"

5
18/11/2015

This hotel is a located on a non-descript street. However, don't let the surroundings fool you. It is an excellent four-star hotel. The size is right; no extended long hallways to your room. The staff is friendly and very capable. The hotel is quiet. The buffet breakfast is excellent. To my wife and myself perhaps the most attractive feature was the location. It is walkable from the train station and bus terminal, five and ten minutes respectively. Going five to ten minutes in the other direction one passes several of the major Zagreb museums and can get to Jelacic Square and the market, cathedral, additional museums, and restaurants beyond. I consider this hotel a great value.

"Everything others have said, plus champagne breakfast on Sunday!"

5
15/11/2015

We came here based on all the positive reviews and weren't disappointed. We are happy to report all the very positive reviews are accurate. Reasonable prices for a first class room (just under $100 in Nov 2015 for bed and same room suite with upgrade). Nice touch: champagne at Sunday breakfast. Plus, breakfast is very big by standard European standards: several types of eggs, bacon, sausage, lots of cheeses, fruits (fresh) etc. etc. Very minor point--yes, it is a central location in downtown but you'll have to walk five or six long blocks to get to all the restaurants and pubs. Highly recommended!

"Great hotel, central location!"

4
13/11/2015

What I liked best about the hotel is its location. All sights are very walkable from this hotel. The train station is at most two blocks away. The hotel is very well maintained and the breakfast buffet was very good. I stayed in the queen single room and the room is SMALL. There was barely room to walk around the bed. The bathroom size wasn't bad though the the shower stall is tiny. Despite its size, I did find the room to be very clean and decorated nicely. I recommend this hotel wholeheartedly and would stay there again if I ever found myself in Zagreb again.

"Central Location, great facilities"

4
12/11/2015

Have nothing to complain about the hotel, it has been great pleasure staying here. Breakfast absolutetly perfect, very helpful stuff, clean room, excellent loacation and pricewise very good considering all above. Only disadvantage is that you are obliged to pay in local currency only, not EUR or USD. Suprising for the quality of the hotel!

"Money value"

5
09/11/2015

Very kind staff, absolutely clean room and toilet. Plenty of choice at breakfast. All known landmarks of Zagreb you need to see are nearby. Everything is reachable by 20 mins of walk, prices are not too high in cafee bars and restaurants. Parking is on the opposite side of the building, well equipped, secured, and free of charge.

"One of the best BW Hotels we've ever stayed at"

5
07/11/2015

We chose BW Astoria due to its location - very close to the Sheraton Hotel which was the venue for our international seminar and within walking distance from nearly all Zagreb landmarks. And from the very start we liked the lobby interior and the receptionists' attitude, especially after we were kindly offered a free upgrade for two executive rooms! Our executive room was spacious and cosy, with two windows and a view of the beautiful cathedral spires. Besides, the room had a lot of perks that made our stay really enjoyable. The staff were always ready to help no matter what we asked for. The breakfast can really please all tastes. We highly recommend the Best Western Premier Hotel Astoria if you want to feel home away from home.

"Amazing stay!"

5
02/11/2015

We arrived at the hotel after taking the shuttle/tram from the airport, tired from a long journey. Unfortunately, I had made a reservation for the wrong day - the next day! We started to panic. To our surprise, we received the best service ever. The woman at the front desk must have seen the terror on our faces and felt sorry for us. Not only were we given a room (thankfully they weren't fully booked), we were given a suite on a top floor at no extra charge! What a great stay. Unfortunately we were there only one night and they were fully booked for the last day of our trip. Our room was quite comfortable and spotless and good wifi. Service was impeccable. The location is fantastic for walking into town. Breakfast elegantly presented and scrumptious. It was very convenient for catching the train to Ljubljana the next morning - about 5 minute walk. This is a hotel with incredible value for the money. It's how all hotels should be. Kudos to management and staff for a wonderful hotel in a great location. Stay here if you can.

"SUPER HOTEL"

5
01/11/2015

Very good hotel close to city center. Very nice but little small rooms. Good service, very nice lobby and lobby bar. Excelent breakfest wwith huge choice of different good quality food. Free internet and very good value for room rate

"A truely good place to stay."

5
29/10/2015

My wife and I stayed here for four nights and we wished we had had more time. Our room was great and very clean and done every day. The breakfast is a real treat with a wonderful selection to suit every taste. It is centrally located and walkable from the train or bus station, though the latter is a 15min walk. Staff were most helpful and dealt with all questions and have conversion plugs for electrical accessories if you have forgotten to bring your own, which we did. Location is perfect for all places you might like to visit and the central square is a 5 min walk away turning left out of the hotel; you can see the cathedral up at the top of the street, Do not miss the Gostionica Purger at Petrinjska ul. 33, just up the street on the right as you go into the centre excellent home cooked local food at a very reasonable price. This a a really worthwhile city to stay and relax, easy to relax though we were working.

"Lovely city hotel with free parking"

5
28/10/2015

We enjoyed a 3-night stay at the Best Western Premier Astoria. Our room was spacious & attractive, with a very clean, large bathroom. There was free, private, secure parking behind the hotel for our car (rare for a city hotel). The location was fantastic, within walking distance to the attractions in the Upper & Lower Town. The hotel provided free WiFi & complementary filter coffee & cookies. The breakfast buffet had an extensive choice of hot & cold foods, breads & pastries, & even champagne! The staff were extremely nice & helpful. We highly recommend this great value hotel & would definitely stay there again if we get back to Zagreb.

"Great location, great service"

5
26/10/2015

The Astoria was the last hotel on our eight month trip around Europe. We finished our travels here on a great note as we were upgraded to an executive suite for our two nights, which meant we had a lovely big room and bathroom. We found staff, both at the front desk and in the restaurant, to be efficient, helpful and friendly. We ate at the restaurant the first night as we'd arrived late in the evening. The food was just what we felt like, tasty and reasonably plain, and it was great having the buffet so we didn't have to hang around being served after a long day of travel. The breakfasts were really really good. There was so much variety: lots of delicious breads, cooked food, cold cuts and cheese, fresh fruit, cereal, yoghurt, fresh vegetables, and cakes too. Some things changed from one day to the next which is always nice. I also liked that the hotel has an inviting, carpeted staircase near the lobby so that you aren't skulking up and down the back stairs. We really enjoyed our stay at this hotel - our 66th bed since leaving home!

"Top quality hotel in Zagreb."

5
21/10/2015

Very happy I stayed here. Room was classy and comfortable. Wasn't huge but more than suitable. Staff were helpful. Location was very good with transport nearby and a walkable distance to tourist spots. Breakfast at the hotel was amazing. Wish I had more than one stomach! Very close to the main train station which was handy as my legs weren't in a good mood that day. Recommended and would stay again without a second thought.

"Great for a weekend in Zagreb"

4
20/10/2015

We stayed here for two nights and it was a lovely hotel. Walking distance from everything we wished to see in Zagreb. The room was clean, tidy and had everything we needed. The breakfast was perfect too, lots of variety. We spent an afternoon sitting in one of the parks and buying some lunch. Zagreb is very chilled but with lots to see and do, and some good nightlife spots and restaurants. I would definitely recommend Zagreb and the Best Western for your stay.

"A pleasant stay"

4
19/10/2015

This hotel is quite nice and the room was comfortable. The buffet dinner was fairly good with a lot of options, very convenient (especially arriving at night) and good value. Breakfast was okay. Service was pretty good, although when we went to check out in the morning there were quite a few people doing the same thing, as you would expect, but they only had one person working behind the desk so it took a while to check out.

"Enjoyable stay"

5
18/10/2015

My husband and I were at the BW Premier Hotel Astoria for two one-night stays, and we liked it. On our first stay, we came from the airport using public transportation (Croatia airlines shuttle to bus station, then tram 2 or 6). On our second stay, we had car and it was convenient that there's free, safe paking on the premises. Both rooms that we had were very comfortable, the first one an upgrade to an executive. They were clean, the beds were comfortable, the bathroom - with a tub - was spacious. It was nice to have coffee and tea makings in the room. We had the buffet, both at breakfast and dinner. The breakfast was included in our room rate, but we paid 15Euros/person for dinner. The dinner buffet was good value with an ample selection of dishes. From our two-week stay in Croatia, we found that the meal prices in Zagreb, Dubrovnik, Split, Hvar were comparable to many cities in western European (15-20 Euros/person) Trogir was a bit cheaper. The hotel is walking distance to Ban Jelacic Square, the main square - where there's a market, and to the Cathedral. On our second stay, we happened to be there during the Zagreb Chamber musical festival, and we attended a lovely all-Mozart concert. I would recommend this hotel for the rooms, the service, and convenience to transportation and tourist sights.

"Excellent-look no further"

5
17/10/2015

The room is beautifully appointed. Wonderful sheets and pillows and comfortable bed with loverly blue bedspread. Lovely cup of tea was easy to make. Didn't want to leave. Uptodate with everything including LG T.V. Large towels and drying rack. Shower is a bit small but works out fine. Unique "marker shape "shampoo, etc. that adds to the enjoyment. Breakfast was everything you could imagine. Restaurant staff willing to get whatever you needed such as a pitcher of water with ice. Desk staff unfortunately we're not very friendly or helpful. About 10 minutes from the main square

"Arrival in Europe"

5
14/10/2015

After 4 international flights and many hours of travel we received a warm welcome at the Astoria. Staff were great and helpful. Room was more than adequate and location excellent to old city center attractions.

"Great value"

4
14/10/2015

Has maintained its old time ambiance so doesn't feel like a chain. Service is great with coffee , tea and piano music in the lobby. Very convenient to most attractions. Huge breakfast buffet with plenty of choices. Only had a three night stay but could hAve spent longer .

"Lovely Hotel"

4
12/10/2015

The staff are very friendly,,nice and clean room,,,great location,,,,,great breakfast,,sorry but the coffee is terrible,,,,,only Nescafe available,,,,,even when you purchase a coffee from the bar,,, it's still Nescafe,,,,,,,everything was perfect except the coffee,,,,,,,,,

"Nice Hotel Near the Major Attractions"

4
12/10/2015

Pros: Overall everything. But having free parking was a huge plus. Cons: The parking is a floor below the main reception area that can only be accessed by stairs. Elevator would be nice for carrying luggages up and down. Location: The hotel is fairly central to all major attractions. The main train station is only a few blocks away that can be a good starting point for exploring We had a very pleasant stay. The hotel staff was very welcoming and willing to help. They made some good recommendation on what to do and how to spend our limited time in Zagreb. The rooms are updated and very comfortable. Everything appeared to be very clean and fresh. The breakfast had so many choices that anybody could find something and plenty of it. Highly recommended to all. We would definitely stay here again.

"Good Lication"

4
09/10/2015

The hotel is situated within a 10 minute walk from the centre so great location. The hotel is very clean and the staff all speak very good English. Superb breakfast buffet, certainly can set you up for the day! I did however have 2 moans, the wi fi is next to hopeless and there is never anyone serving at the bar. I spoke to a couple who said one night their party waited for around 20 minutes for someone to come and in the end they gave up and went out, I myself had to go to the front desk twice to get some service ( it was raining and couldn't be asked to go out !) Overall though good hotel Finever anyone st the bar serving, One evening I we

"Great buy for the price."

5
07/10/2015

Our room was lovely. Large with all you need, a good bed, chairs, table, nice bathroom. I didn't enjoy climbing into the tub but the shower was very good. There was so much food for breakfast, everyone had what to choose and enjoy. In center of town.

"Great breakfast !"

5
06/10/2015

Stayed at this hotel for one night great location. Arrived early had booked twin room but were offered family room with adjoining door - great upgrade for us ! Loved the art deco, clean tidy hotel with friendly helpful staff. Free tea and coffee and water available in foyer The breakfast was a highlight great choice of cold and hot food and yummy raw pure comb honey Good free WiFi connection would recommend this hotel

"Beautiful art deco hotel"

4
03/10/2015

This is a really beautiful and authentic hotel for lovers of art deco, especially the entrance foyer. The staff were helpful and efficient (particularly since the WIFI didn't work in my room and I had to be assisted to find a place in the foyer where it did work) and the breakfast was expansive and couldn't be faulted. Each of us had booked a queen room, and to my mind this means a queen-size bed, but Croatia has a different interpretation. The bed resembled a king single, and certainly wouldn't sleep two people comfortably. Like most European hotels, the rooms were very small, but overall the staff and the ambience compensated for this.

"Good hotel very nicely located"

4
01/10/2015

The staff is very friendly rooms are spacious and clean. WiFi was not very good as I only had signal near my door and not my desk Beds slept well shower is ok but not functioning as should. The fancy shower is a joke and needs replacement. All in all all good hotel for excellent price ratio

"Nice stay"

4
01/10/2015

I stayed at this hotel for one night. I found the room to be quite small although it was very nicely furnished on par with what you would expect from a fancy hotel. The building seems old, but management has done a nice job of making the experience of staying there feel modern. When you enter the room and insert the key card into the power slot, the window curtain would slowly rise open. This was a bit of a gimmicky feature but it goes to show that the hotel is making an effort. The free wifi worked well. The hotel was within distance of the train/bus station as well as the city center. The breakfast was surprisingly good. They had lots of good hot and cold choices. They even had a bottle of champagne in case you wanted to make yourself a mimosa!