Rose Hotel Yokohama, WorldHotels Distinctive

Arrived very early on the 15th July, check not till 3pm, Junko the assistant services manager filled my water bottle and I went for a walk while she did her best to get my room sorted early. Junko got my check in sorted earlier and even went to the room and put the air con on. The room was large, comfortable and very clean. The location was great being in Chinatown and only a 10 minute walk to the harbour front. Breakfast was good and the restaurant good for dinner too. All the staff were excellent and a credit to the hotel. I would recommend the hotel for its facilities and comfy very clean rooms and location.

Our stay at Rose Hotel Yokohama was already wonderful, but what happened after our stay is something I will never forget. During our visit to Japan, I accidentally lost my wallet in Yokohama on the day we were leaving for Belgium. The hotel staff immediately tried to help us identify the taxi company before we left for the airport, but unfortunately we ran out of time. After returning to Belgium, the staff continued helping me for months, even though I was no longer a guest. They contacted the police on my behalf, helped me complete the necessary paperwork, collected my wallet from Tobe Police Station, and even arranged the international shipment back to Belgium. Today, after more than three months, I have my wallet back with all of its contents, including precious personal items that can never be replaced. This would never have been possible without the incredible kindness, patience, and dedication of the staff at Rose Hotel Yokohama. A very special thank you goes to Junko Ishibashi, who guided me through every step with kindness and professionalism. She went far beyond what anyone could reasonably expect. The hotel itself is beautiful, the rooms are comfortable, and the location is perfect for exploring Yokohama. But what truly makes this hotel exceptional are the people who work there. In a world where outstanding customer service has become rare, Rose Hotel Yokohama reminded me that genuine kindness still exists. My partner and I visit Japan every year, and after this experience, we have already decided that the next time we land at Haneda Airport, our first stop will be Rose Hotel Yokohama. Thank you again to Junko and everyone at Rose Hotel Yokohama. We will never forget what you did for us.

I can't say enough about this hotel & the service we received especially by the Front Service Assistant Manager Junko Ishibashi. I have travelled to 51 countries & the warmth & hospitality we received by her was the best we had ever experienced in all my years of traveling. She went above & beyond in so many ways that was indescribable!!!!! She is an employee that deserves the highest accommodation ever. Sincerely Patty & Neil Doherty (Vancouver Canada)

Rose Hotel accommodated our family group at short notice when our cruise was varied. They facilitated an interconnecting room for us. The Hotel is as expected, very efficient & friendly and the rooms are clean & comfortable. Well situated right at Chinatown and in easy walking distance to the waterfront. Our tariff included breakfast & light snacks & drinks in the evening which made our stay very affordable. Great city for sightseeing by foot. Highly recommend The Rose Hotel.

This was a positioning stay for us as we continued to drive south along the coast of Japan. Check-in was smooth and the staff there eagerly assisted us with our luggage both on our way in and out. Our room was provided we had reserved however, it took forever for the AC to kick-in at the very hot room to the point that the service staff who accompanied us to the room gave up and retrieved keys to another room. As we were about to move to the new room the AC finally kicked in. Since I had re-confirmed my arrival time a few days prior, I wish the staff would have turned the AC on in advance as it was so hot in the room. The delay in addressing the AC unit was disappointing as we were tired and looking to grab dinner quickly in Chinatown before going to sleep. The convenient access to restaurants was a major reason why we chose this location. Otherwise the staff was very friendly and service well done. Beds and bed linens were comfortable. An overnight parking fee of 2,200 yen for guests is very reasonable for those with a car. While there is a pool for guests of the hotel, there is a daily fee for access which ranges from 2,000 yen to 3,500 yen depending on the time of year.

I big shout out to Junko who helped us with our every need. We felt right at home here. Close walk down to the Garden Necklace. Beautiful gardens by the harbour. The room was more spacious than most Japanese hotels. Spoiled for choice of restaurants

The toilet was kinda dirty, the air-con was barely working. I don't really recommend this hotel. The main thing is that I paid a lot of money for this room and they give me this. The photo is also quite off with what I actually received. The room also was dirty with unknown crumbs and dust particles lying around the hotel.

Great hotel in the heart of Chinatown. My daughter forgot some items she had purchased and they not only located them but sent them home to us. They were very accommodating and had exceptional customer service. I highly recommend this hotel. It was a wonderful stay

I cannot recommend this hotel a lot. What attracted us at first to book the hotel was the rooftop pool that is only open to guests. We could fully enjoy the pool in a relaxing atmosphere, not a rowdy party scene like the other hotel pools in the Tokyo / Kanazawa area. The hotel is beautifully decorated and the rooms are super comfortable, it was hard to leave the bed. The locations is perfect with many sightseeing areas within walking distance, and if not, the train stations are not far away. What makes us want to visit this hotel again, is the service. Every staff member was genuinely polite and nice. They helped us with whatever we needed and made us feel very welcome. Every member could speak to me in English and my partner in Japanese, so I think everyone can feel confident that they will be taken care of.

This was a business trip and my stay was booked by my group. I am very satisfied with my stay. The staff was wonderful and very helpful to a first time visitor who did not speak their language. You could not ask for a cleaner or more comfortable stay. I especially liked the location across the street from China Town and only 3 blocks from Tokyo Bay Park. Tokyo is the safest and cleanest city I have ever been. I also recommend the restaurant I had 4 breakfasts and 2 suppers there. I also needed laundry done and thought they did an excellent job. The only reason I did not give it a 5 Star is it did not have a pool and Athletic facilities. I was so busy I had no time for swimming and weights so it did effect my stay. I would stay here again.

Was supposed to be our location for England v France Rugby World Cup pool game, cancelled due to the aforementioned typhoon. Room was quite large with great facilities, breakfast choice was good. It doubled as their bar area in the evening. The hotel is located right in China Town which is a vibrant lively place. You are also close to Yokohama bay and Yamashita Park, which are both beautiful. The trainline connecting Yokohama Station is nearby. On the evening of the typhoon we ate at the hotel's chinese restaurant which was excellent. Staff try to help almost too much at times, there was one hysterical moment where we asked a question, we were passed on to 2 more people before getting an answer. Fear not, there is an older lady in reception, super helpful speaks superb English. All in all, we were here for just 2 nights, enjoyed our stay in a good hotel.

It's true, what other reviewers are saying. This hotel has two faces, depending on the price of your room. The first night we stayed, at the beginning of our trip, was their standard "triple" room. There were three of us adults and I just booked one night to set up our "home base" before traveling to other areas of Japan. It was a tiny room, but fine, for the one night. At the end leg of our trip, we stayed 3 nights in the "Dynasty" suite. It had three beds and a large sitting area. Perfect for us as we each had two large suitcases for all our omiyage. Upgraded amenities for this room, compared to the first night. Location was perfect for late night Chinatown eating. (Highly recommend the Peking Duck rolls). There is a Family Mart down the street and train stations within walking distance.

We stayed here twice in about 2 weeks. The difference in rooms was amazing. 1st night the room. was luxurious with medium high beds with 4 pillows on each and lots of toiletries in bathroom. and complimentary bottled water. 2nd night we stayed room was average beds were very low and only 2 pillows on each bed. only bulk toiletries in bathroom and no bottled water. If I hander stayed before I would have thought it was just a typical room but the difference was amazing. The hotel was lovely though and do not have any complaints. We were there when the typhoon hit and the staff were amazing even to the point of sending a boy to the front and back streets of hotel to hail us a cab as the taxi phones were out of action. We had both breakfast and lunch in the restaurant and the food was lovely and plentiful. The breakfast croissants were as good as any I have had in Europe and would recommend them. The Burger was about 8 inches high and most of that was meat Pattie. Over all a great place to stay and right in china town and very close to port for cruise ships. I would stay there again. Although the beds were a little firm for me they suited other person so its a matter of taste.

We were a party of 6 persons in Yokohama to catch a cruise.It was full as it was the Odom period. This was our fourth time at the Rose and we felt at home. The reception was excellent as usual and I must commend Rosa for the help she rendered in getting information for me about church times at the cathedral. Everything worked at the hotel especially the airconditioning which was a relief as it was so hot in August. We will definitely be back and would recommend the Rose Hotel .....Thank you!