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Best Western Plus Waterfront Hotel, Windsor International

277 Riverside Drive W, N9A 5K4, Windsor International, Canada - See on a map
Best Western Plus Waterfront Hotel - At the edge of the beautiful riverfront in downtown Windsor, Ontario Canada, the Best Western Plus Waterfront Hotel puts you within steps of the neighborhoodu2019s diverse cuisine, vibrant nightlife and scenic, waterfront parks. The Best Western Plus Waterfront Hotel is ideally located in the center of Windsor International. Come and experience our hotel near the major tourist attractions. Best price guaranteed and exclusive deals.

Pool & gym temporarily closed. Grab & Go breakfast included. At the edge of the beautiful riverfront in downtown Windsor, Ontario Canada, the Best Western Plus Waterfront Hotel puts you within steps of the neighborhood’s diverse cuisine, vibrant nightlife and scenic, waterfront parks. Perched along the banks of the Detroit River, the hotel offers views of the water and the downtown Detroit skyline from every room. A large, saltwater indoor pool, pet-friendly accommodations with mini-refrigerators, fitness center and business services create a welcoming retreat for executives and urban explorers alike. Custom touches from Keurig® coffee makers, to hypoallergenic feather pillows and spacious junior suites, complement the property’s central, city setting. Stay within steps of the Adventure Bay Family Aquatic Centre and St. Clair College Centre for the Arts, as well as within walking distance of the Windsor International Transit Centre, surrounding art galleries and the Windsor Caesar’s Casino. Check in on social media with complimentary high-speed internet from the comfort of your room, or explore nearby restaurants, from top-rated steakhouses to local delis and urban grills. The hotel’s expansive meeting and event space creates beautiful backdrops for celebrations and functions of all types. With an attentive staff and professional audiovisual support, each space, from the lavish Waterfront and Great Lakes Ballrooms, to the intimate Windsor Star Room lets you craft events that cater to your unique vision. Find your urban refuge at the heart of the city’s lively riverfront district and discover everything Windsor has to offer on your next visit.

Best Western Plus

Waterfront Hotel

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Hotel advantages

  • Indoor pool
    Indoor pool
  • Air conditioning
    Air conditioning
  • Lounges/bars
    Lounges/bars
  • 24-hour front desk
    24-hour front desk
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Guest reviews

In partnership with tripadvisor fr
Certificate of Excellence 2020
based on 1514 guest reviews
NOTE ISSUED
Excellent
644
Very Good
526
Average
191
Poor
90
Terrible
63
REFER TO NOTICE
Business Business
386
Couples Couples
431
Family Family
384
Friends getaway Friends getaway
157
Solo travel Solo travel
62
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"Showed promise but fell flat."

3
User 11/09/2020

The location of this hotel offers an incredible view of the Detroit River. The lighting of the city at night is beautiful. Or atleast we assume it is based on the parts we could see. We paid for a panoramic view room, and one of our big windows was so filthy that it appeared to be frosted over. It obviously has a seal issue that was never addressed nor had it been cleaned in months. It was completely covered in scum.

"Dishonest and money hungry during COVID"

1
mimmers17, London, Canada 10/09/2020

We had this hotel booked for June and then COVID hit. All hotels in the area were closed and the government mandated NO travel and even during stage 3 of the pandemic we were advised not to travel to Windsor; however, they had no problem charging our room when we did not arrive at the hotel. We had reservations at another hotel and there was nothing we had to do with our reservation and we weren't charged. BW had the nerve to LIE and tell us and the credit card company that they reached out to confirm our reservation and they absolutely did not. Very unprofessional and not a hotel we will ever stay at again.

"Loved the panoramic river view from the room..."

5
Anirban B, London, Canada 05/09/2020

Lovely panoramic river view from the room; excellent location of hotel; staff were accomodating and allowed early check in and late check out; items in breakfast bags to go could be better; overall stay was comfortable

"Great View!"

4
Karmy5, Cottam, Canada 30/08/2020

Our one night stay was enjoyable. The best is comfy, the room a little small, and air conditioner and mini fridge were a little noisy. The view was amazing! Definitely recommend the panoramic river view rooms. Great view of the Detroit skyline. Lots of restaurants nearby.

"Hotel with Beautiful view"

4
User 23/08/2020

Room in a hotel was quite small, but with beautiful river and Detroit view. Grab and go breakfast included orange juice, apple sauce, bar and a croissant with jam. Nice lobby and hallways. Unfortunately, bathroom and room could be cleaner, we noticed some stains on pillows and hair in bathroom.

"4 out of 5"

4
Robert P, Bowmanville, Canada 08/08/2020

Spent two nights and overall I'd stay again for sure. Great location on the river, great views if you pay for panoramic view which is a deluxe room. It was clean and comfortable. Parking costs extra and is in a parking garage across the street at the back of the hotel. My room had 2 towels, 2 face cloths and all other amenities were just as scarce even though I was booked for two days. I was told to call or attend front desk but chose not to. Brown bag breakfast during COVID stay was not up to much the first day and missing a couple items on day two, I didn't bother going to lobby for a replacement. Still worth a 4 but no 5 from me.

BEST WESTERN PLUS WATERFRONT HOTEL Downtown Windsor, General Manager at Best Western Plus Waterfront Hotel, responded to this review
Hello Robert, Thank you for taking the time to leave us a review from your stay. I'm sorry to hear that the breakfast bags were missing items on the second day. We will be sure to address this. We are tryign to see what other items we can have in the breakfast bags with our suppliers and still follow the policies we have in place for the Covid virus. I do hope that we can welcome you back again and show you a wonderful stay. Kind Regards, Best Western Staff

"Refuses Bookings for Frontline Workers!"

1
Walt L, London, Canada 04/08/2020

My wife and I attempted to book a room today (Aug 3, 2020) at the Best Western hotel in Windsor and were denied because of her employment as a nurse assigned to a hospital. We addressed the issue with management but advised that it is hotel policy to NOT process booking for Healthcare Workers at this time. Even when we explained that we were attending the city for a family emergency we were directed to seek other housing. So while the general society applauds those in the front lines, Best Western turns a blind eye. An absolutely repulsive business model, Best Western. 277 Riverside Drive, Windsor 519-973-5555

"Windsor waterfront"

4
Mark F, Acton, Canada 20/07/2020

We spent a beautiful summer night at the Best Western Waterfront. Danny at the front desk went out of his way to give us a beautiful panoramic river view room. He also called a restaurant and got us a reservation with a waterfront table. Unfortunately due to COVID-19 the lounge & buffet breakfast area were closed. They provided you with a bag breakfast to take with you. Nice touch.

BEST WESTERN PLUS WATERFRONT HOTEL Downtown Windsor, General Manager at Best Western Plus Waterfront Hotel, responded to this review
Dear marksfulton1, Thank you for taking the time to leave us a review from your stay. We are so glad you had a wonderful time, and that panoramic view is hard to beat! We are very lucky to have Danny as part of our team, and always makes great recomendations for dining options. We hope to welcome you back again soon! Yours in Hospitality, Best Western Staff

"improve cleaning"

3
cisp882, Toronto, Canada 13/07/2020

sweaty smelly pillows with spots and hair, air conditioning makes too much noise, at reception require improvement in customer service. in general the hotel is good and excellent location, the price is not bad.

BEST WESTERN PLUS WATERFRONT HOTEL Downtown Windsor, General Manager at Best Western Plus Waterfront Hotel, responded to this review
Dear cisp882, Thank you for taking the tim to leave us a review from your stay, and I'm sorry to hear that it was not 100% satisfactory. We have been making changes and improvements in our rooms, and I hope we can welcome you back again to show you these. Yours in Hospitality, Best Western Staff

"Great Location, friendly staff, clean quiet room"

4
User 11/07/2020

Loved the location, loved walking along the amazing waterfront! Room was good. Staff great. Grab & Go breakfast due to COVID was great. Only complaint was the A/C not cooling the room. All night it was click on every 5 minutes but the room never felt cool. Your pillows felt damp. But minor issue. Wouldn't stop me from staying there again. I should of just called down to ask about A/C thermostat?!

BEST WESTERN PLUS WATERFRONT HOTEL Downtown Windsor, General Manager at Best Western Plus Waterfront Hotel, responded to this review
Dear Tracey Y, Thank you for taking the time to leave us a review about your stay. We do apologize that the AC unit in your room was not 100% working during your stay. We have had maintenance into the rooms since July to address some issues. I hope we can welcome you back again to show you a wonderful stay. Kind Regards, Best Western Staff

"on my way home"

5
User 01/04/2020

Always have a great stay at Best Western, room decor was very nice, overlooking the river and the United States.....Beautiful King bed , nice and comfortable and the Pillows are great, like sleeping on a cloud. Front desk personal were great, and housekeeping was fantastic.....

"Riverfront"

5
ericstoehr, Biloxi, Mississippi 22/03/2020

A great hotel, with excellent view of Detroit and many amenities nearby. Get a river view room! Parking is close, but not free. Nice riverfront walkways and paths offer a nice place to jog or stroll. Service was fast and efficient. Staff was friendly.

"Stunning views, but small rooms, clean, but slightly older hotel"

4
BenLar137, Calgary, Canada 17/03/2020

The main selling feature for this hotel is the amazing view you get from the rooms. The deluxe rooms have more windows and better views than most standard ones. We liked the slightly older but cozy decor, however, we found the room smaller than expected. There were a few downsides to our stay: the small bathroom does not have a fan switch, so the mirror steams up; the TV offered a limited channel selection; the wall plug for the in-room coffee machine didn't work; and the housekeeper left us with only decaf coffee. :( We had been looking forward to using the nice pool on the third floor but it was full of children at the time of our visit. The included breakfast buffet was extensive, and the attendant friendly and helpful. Otherwise, staff didn't seem too interested in meeting our needs.

"1st at Best Western"

4
User 10/03/2020

Amazing location and the view from the river side rooms are breath taking especially at night. The lobby and the rooms were very clean and not crowed (large size) Breakfast was plentiful, hot and the Staff very Polite and helpful .

BEST WESTERN PL... D, General Manager at Best Western Plus Waterfront Hotel, responded to this review
Thank you so much for your response. We are so please you got to experience our great Best Western hospitality. We hope to welcome you back in the future.

"Convention Venue"

4
ToddandDenise, Lakeshore, Canada 08/03/2020

This hotel is great if you are having a convention at the St. Clair Centre for the Arts. The rooms were very clean and the view was spectular. The beds were very comfortable and the room layout was well thoughout. The only downfall was the breakfast buffet. There was a lot of choice and seating, however the food was so, so as they say.

BEST WESTERN PL... D, General Manager at Best Western Plus Waterfront Hotel, responded to this review
Thank you for taking the time to share your experience. We wish you safe travels wherever they may take you.

"Amazing View of the River"

5
M5066NEmikeh, Ontario, Canada 08/03/2020

My wife and I stayed Friday March 6th for 1 night. We went to see the Redwings/Blackhawks hockey game at Little Caesars Arena. We took the tunnel bus from Windsor to Detroit. The bus terminal is directly across from the rear of the hotel. Our room was the Panoramic River View KING. It offers an amazing view of the river and Detroit. There was a complimentary breakfast included with a large selection of hot and cold items. The breakfast staff were very polite and attentive. Had a problem checking in. The lady at the front desk told me I had booked 2 Queen beds through Expedia when I had booked our room directly through their website.I called the hotel 1 day prior to make sure we had the room we selected. I was assured by the gentleman on the phone that we did. After a bit of attitude from the woman, she realized she had made a mistake although she offered no apology. No problems checking out with the same lady the next morning. The only other issue we encountered was that we both thought the pillowcases were rough to the skin. Enough to make for an uncomfortable sleep. Overall, we will definitely stay here again and would recommend this hotel to others.

"Weekend of Leisure"

5
pote04, Windsor, Ontario 03/03/2020

This is the second time in one year that we have stayed at this hotel for a leisure weekend away and allowing our family time at the Adventure Bay Water Park, which is only one block away from the hotel.

BEST WESTERN PL... D, General Manager at Best Western Plus Waterfront Hotel, responded to this review
We are so pleased you enjoyed your stay and have a great day.

"Best Hotel Stay EVER"

5
User 03/03/2020

Beautiful view of the river, informative staff. Room was exceptional. Would definately stay again.Quality of the hotel far exceeds the price. Definitely a bargain. Now I'm just rambling on because the review requires 200 characters

"Super friendly people!"

4
User 01/03/2020

There aren't many hotels in Windsor. So when booking we relyed on the reviews. Hotel room was super spacious! The bed was super comfortable, I generally always struggle with sleep, but this bed was super comfy! The view was amazing of the river as well and how we can see Detroit over the water. The shower was good! but it was a little old in terms of design, it wasn't a deal breaker it was good enough!!! The breakfast was pretty decent always rammed in the morning which is great, the staff were super helpful and really friendly. I will stay here again!!

"Riverfront Hotel"

4
User 29/02/2020

Very nice hotel downtown that is pet friendly with lots of amenities. Excellent breakfast. Gym and fitness area are in great shape. Very friendly and attentive staff. Highly recommend this hotel to others.

"Omg what a view"

5
User 22/02/2020

The hotel was great but when we got up to our room we were speechless at the view. The only small inconvenience was parking was across the street. Lived in Windsor for most of my life and moved away about 6 years ago, we were still amazed seeing the Detroit shoreline at night from our room.

"My amazing nights at best western hotel in Windsor Ontario"

5
User 16/02/2020

My stay at best western hotel was amazing, very clean and comfortable, the staff are very helpful, their faces are always filled with nice smiles, such an amazing customer service, this is my number one hotel I never think twice when it comes to booking with best western, I would definitely recommend it

"Would not recommend"

1
User 15/02/2020

We took at family trip to Windsor and decided to stay here, I have 2 young children. First, we waited an hour in the lobby to check in as we had amiscommunication on their part with credit card info. when we finally get up to our room(nap time for my baby) the room hadn't been touched since before the last guest. The beds were not made and there was hair and dirty towels in the bathroom. After speaking with front desk (Julie) twice about our dirty room they ended up switching us to a different room (another hour wait as the elavators are broken and you have to wait 20mins to get from floor to floor). Also the parking garage they sent us to, makes you pay everytime you leave when they say you just have to pay $15 a day. After speaking to the supervisor about the entire experience he was not sincere or apologetic at all. Over all, I am very dissapointed with the service we recieved and nothing was offered for a compensation. I will be spreading my terrible experience with my friends and family and we will not be attending this hotel again. Terrible experience, and terrible customer service recieved at this hotel. Pretty dissapointing when this is the first BW with such bad service

"Great Value and Experience"

5
MBurnett11, Toronto, Canada 13/02/2020

Very professional, friendly and courteous frontline staff. Great service and variety of breakfast items. Immaculate view of the river. Certainly exceeded my expectations. Would recommend this hotel. 5 star!

"Retirement Part"

4
User 10/02/2020

Traveled from Ajax to attend a retirement party for a close friend. Great location, great view. Unfortunately, housekeeping entered room just after 8am waking us up. They entered again approximately 5 later! I don't understand why? Hotel staff took off the parking charge ($15) to compensate us. Ended up missing the complimentary breakfast after falling back asleep after the intrusion. A bad finish to an otherwise great stay.

"Great stay"

5
billgayle167, Essex, Canada 06/02/2020

Beautiful view of the river and Detroit skyline from our room. Room was very clean & comfortable. Close to everything downtown. Quiet evening. Reception was very friendly. Easy parking at city garage within close walking distance.

"Temporary Relocation"

4
hpletz2020, Windsor, Canada 05/02/2020

I needed to relocate from my condo residence because of a power outage. Hotel was close by and convenient for travel between the two. Was very cinvenient that they offered a free hot breakfast every morning and newspaper.

"Pleasure trip"

5
jaypea1016, Oakville, Canada 04/02/2020

Exceeded expectations. My wife and I visited Windsor to help an old friend celebrate his birthday. My wife researched local hotels for amenities and value. This hotel was selected. We had a king bed in a river view room. Breakfast was top notch. Parking was close by. Would recommend the hotel. We will stay there again.

"Poor staff and Manager"

3
User 03/02/2020

Staff and Manager were very rude and unprofessional at check in, made it stressful and difficult to deal with. Final solution was unprofessional and I would not recommend this place unless the had better trained staff to handle a simple solution.

"great place to stay"

5
mikeeF1168OV, Clinton Township, Michigan 03/02/2020

Hotel is right on the river close to everything. Staff was great. Rooms were clean and a nice size. The breakfast was really good. Parking was OK, close to hotel. Easy to find. Could maybe use a better of what's around

"Good Experiance"

5
Venture59060155923, Georgetown, Canada 30/01/2020

Comfortable , good service , great breakfast , clean room , great view , great value. good location, very good dinner options within walking distance. Parking needs a better option, very dark , across a busy street, no security present.

"Better than I expected"

5
User 27/01/2020

Just fantastic. Beautiful accommodation, great location and fantastic view of Detroit. Close to nice restaurants and bars, as well as the university campus. It felt safe strolling along the Detroit river at night.

"Room with a view is going to cost you!"

2
User 23/01/2020

You may enjoy the view but you are going to over pay for it. The breakfast is going to leave you hungry and housekeeping is going to wake you up way before you plan on getting up! Be ready to overpay and go home hungry, tired and broke!

"Best Breakfast in Town"

5
User 23/01/2020

I promise you there is no better hotel breakfast in town! Wonderful and friendly staff that go above and beyond to ensure you are taken care of and satisfied with your stay. I stay at this location every time I come to town!

"Great Experience"

5
User 20/01/2020

We stayed at the Best Western Plus Waterfront for two nights, and we enjoyed great breakfast, quiet rooms, and very polite and helpful staff. We really enjoyed our time spent in Windsor. It was also very conveniently located to the tunnel transit and the casino making it easy to walk everywhere we wanted to go.

"Great location and view!"

4
twolittlebirds, Brooklin, Canada 18/01/2020

My son and I were in town for an open house at St. Clair College. The location of this hotel is great, right on the lake with a nice view of Detroit. The hotel definitely needs some renovating but overall the service and cleanliness were very good. One of the elevators was out of service which slowed things down but was still manageable. Parking was very confusing, it's at the back of the hotel which you have to drive to (a street behind the hotel). The breakfast which was included was very good, better than most hotel buffets. Price was fair and I would easily recommend this hotel to others.

"Exceeded our expectations"

5
User 12/01/2020

We selected this hotel because of its free breakfast, but everything about the hotel was fantastic. The breakfast had a huge selection of foods - waffles, eggs, meats, cereals, fruits, juices, and coffee. The hotel was beautiful and clean. All of the staff were friendly and helpful. We will definitely return to this hotel the next time we visit Windsor.

"Lovely view from Room"

4
Shafiq H, Toronto, Canada 06/01/2020

The hotel is located in a nice area, with the rooms having a beautiful view of the Detroit river an dthe city across. The staff is pleasant, and breakfast choices are nice. Only the parking being closer would have been nice, but its understandable.

BEST WESTERN PL... D, Front Office Manager at Best Western Plus Waterfront Hotel, responded to this review
Dear Shafiq, Thank you for taking the time to leave us a review from your stay. We appreciate hearing back from our guests. Unfortunately being a downtown hotel means we do not own the parking garage close by. We are very fortunate to be able to partner with the garage and offer passes to our guests for overnight parking. We look forard to welcoming you again on your next trip to the Windsor area. Yours in Hospitality, Sheila Morton Guest Services Manager

"Some problems for them to work on"

3
User 05/01/2020

The hotel is nice, breakfast was good, but we didn't get room service either day, the internet didn't work the whole time. The pool was nice, good temp, excellent depth for my 5 year old to practice his swimming. And its actually a dollar cheaper to pay for the parking across the street yourself than through the hotel, which I found irritating after we already paid. Only one main elevator working, but at least they made service elevators available.

BEST WESTERN PL... D, General Manager at Best Western Plus Waterfront Hotel, responded to this review
Thank you for taking the time to write about your most recent stay! Thank you for understanding that we have no control when machinery does go down and we did call for service immediately. We did open our service elevators to all guests to use and we extended our breakfast hours. Feedback like yours do highlights things we should be aware off and we look forward to welcoming you back. Regards, Moe Razak General Manager

"Great Location and amenities"

5
carolea719, Grand Bend, Canada 04/01/2020

Located on Detroit River with view of Detroit skyline. Close to Casino and restaurants. Excellent complimentary breakfast choices and seating. Hotel overlooks a park setting extending all along the River. Great winter getaway.

BEST WESTERN PL... D, General Manager at Best Western Plus Waterfront Hotel, responded to this review
Thank you for taking the time to write about your most recent stay! We will be sure to share your comments with all of our staff members.

"Comfortable but needs improvement."

3
User 03/01/2020

We checked in around 2:30 pm. Check in went smoothly. We went up to our room which was a partial river view. The room was spacious with 2 beds. I found the bed comfortable. It has 2 pillows on each side, one is firm and one is softer. I thought that was good that it gave you options. The hotel was having issues with the elevators. Only 1 was operating near the lobby, so waiting for one took quite awhile. You could use the service elevators around the corner from the lobby also but we would wait for one and it was full of people most of the time so we ended up taking the stairs. They offer a free breakfast so in the morning we went down to the dining area to eat. Breakfast options needs to be improved. The have waffle makers available that you have to make it yourself. Nothing wrong with that but it would be nice to maybe have some ready made for guests. They have a coffee maker also but it was not very good. Tim Horton's is around the corner as well. Other breakfast options are pretty basic....they had toasting machines and have cereals and some fruit also. On check out day we waited so long for an elevator that we decide to take the stairs. 9 flights of stairs isn't the greatest way to have to go especially when carrying all your luggage. I really hope they fix the elvators sooner than later. If you decide to stay here I recommend getting a room with a view of the river. The view is amazing!

BEST WESTERN PL... D, General Manager at Best Western Plus Waterfront Hotel, responded to this review
We are sorry to hear about your experience with us. The elevator did get fixed and thank you for your feedback. Have a great day, Moe Razak General Manager

"Beware of parking cost"

2
M1436XKsheilab, Clinton, Canada 03/01/2020

Our stay was fine, the pool/gym area wad nice. Saunas are in the washrooms. No hot tub. Had to pay 16.95 for parking across the road in the garage pay at the front desk before getting your room key. Then upon leaving the following day another $12 was charged before we could leave. The daily rate was $8 but they charged 12. On the receipt it said date in date out no time of day they claim that after 1pm they charge per hour assumed we had 24 hour because of the price we paid at the hotel at the very least we may have had to pay the flat rate for the following day but not the $12 and the parking attendant was very rude

BEST WESTERN PL... D, Front Office Manager at Best Western Plus Waterfront Hotel, responded to this review
Dear M1436XKsheilab, Thank you for taking the time to leave us a review from your hotel. I do apologize that your stay was not 100% satisfactory. We have let the management company of the parking garage know your concerns for the attendant. With regards to the rate, The amounts on the posted sign are based on time frames, and do continue to accumulate through the overnight and again the next morning if paid separately. The pass offered through the hotel can offer our guests unlimied access to the garage, but does have the expiry time of 1pm on the day of check out. I do hope that we have an opportunity to welcome you back again so we can show you a wonderful experience. Kind Regards, Sheila Morton Guest Services Manager

"USA trip"

5
User 02/01/2020

Overall...Front entrance, hallway and room very clean, friendly staff plus great breakfast, i would stay there again and would recommend this motel to my friends. Easy access to and from the highway and to the bridge if heading to the USA.

"Nice Views No Microwave in Room"

4
attanayake2019, Kitchener, Canada 29/12/2019

The best things about the hotel is that there was an astonishing view of Detroit River and Detroit. Breakfast was amazing. No microwave in the room was the only thing that was the problem. The bathroom amenities are great.

"Great location"

5
bonnieg171, Sarnia, Canada 29/12/2019

Walking distance to the Capitol theater. Water view of Detroit and St Clair River. Parking is extra but paid at front desk so we could go in and out as may times as we wanted from the parking lot. Really nice hot breakfast and coffee was available 24 hours. Sat in lobby and had a coffee and read before breakfast. Free WiFi.

"Awful stay"

1
User 29/12/2019

When you book a budget hotel, you know you're not getting the amenities of the Four Seasons, but things like clean rooms, dry floors and working elevators are a bare minimum expectation. Unfortunately, this hotel did not offer any of those. Upon checking in with my family, the first room we were given was dirty with an unmade bed and had not been cleaned. The second room that we were given had a wet carpet between the beds. This third room was fine (with the exception of dirty towels and a bathroom from the 1950's) but after dragging our luggage up and down to exchange room keys, not even an apology was offered for the inconveniences, nevermind a room upgrade (as other hotels would usually happily offer). To really add to the misery, the hotel's main elevators only worked to go up, and guests were told to use the service elevator to go down... When there's 20+ floors and you're staying on the 9th, you had to wait at least 15 minutes per descent for when the elevator wasn't full and you could actually go down. We probably wasted about 2 hours of our trip waiting for the elevator. Again, nothing was offered in the form of an apology. The breakfast was great but I would never recommend this hotel to anyone I care about.

"All adequate with on exception - AC heater unit clogged with dust"

3
User 26/12/2019

Every hotel I stay I check the filter on the AC heater unit below the window. Well this one was totally and completelt clogged. Please clean regularly!!! It improves air quality and fights climate change!

BEST WESTERN PL... D, Front Office Manager at Best Western Plus Waterfront Hotel, responded to this review
Dear D8214ZRdank, Thank you for taking the time to leave us a review from your stay. I do apologize that the AC filter was not cleaned. I have spoken with both the Housekeeping and Engineering teams to remind them of this task. I do hope we have the opportunity to welcome you back again on your next trip to the Windsor area. Kind Regards, Sheila Morton Guest Services Manager

"Family visit"

5
Patti B, Oshawa, Canada 24/12/2019

Excellent room, bed comfy. My wife allergic to feathers notified BW prior to arrival, room defeathered. Cleanliness was 5 of 5. Staff helpfulness 5 of 5, In & out was a breeze reception staff right on the ball for check in & out. Very pleasant

BEST WESTERN PL... D, Front Office Manager at Best Western Plus Waterfront Hotel, responded to this review
Dear Patti B, Thank you for taking the time to leave us a review from your stay. We are so glad that your stay was wonderful, and that we can accommodate the feather-free room. We look forward to welcoming you back again. Kind Regards, Sheila Morton Guest Services Manager

"Always great stay"

5
Tanya B, Woodstock, Canada 16/12/2019

I like to stay here for business when I'm in Windsor. The view is great and being so close to the waterfront pathway is super for some exercise and fresh air. The pool is big and the workout room has pretty good choice. The customer service is always good. Parking is reasonable. Just a short walk to the garage with in and out privileges. Value is favourable too! I would recommend this hotel to anyone wishing to be near the Detroit River. Restaurants and Casino are within walking distance as well. Overall, always a great stay when I'm away on business.

BEST WESTERN PL... D, Front Office Manager at Best Western Plus Waterfront Hotel, responded to this review
Dear Tanya B, Thank you for taking the time to leave us a review from your stay. We are so happy to see that you had a wonderful stay at our hotel, and we look forward to welcoming you back again. Yours in Hospitality, Sheila Morton Guest Services Manager

"NOT SAFE!!!!"

1
sandra b, Sterling Heights, Michigan 16/12/2019

The people were friendly. It is an oilder hotel but well kept. It felt clean and safe. However, it is NOT. We did not see any note about $16 to park across the street. There is no other parking. We locked our car, but EVERYTHING was stolen. Our dog car seat to our coffee cups. They stole all of our CD's and personal info along with our phone charger. We feel violated and sickened by this experience. Shame on this hotel for not warning their patrons! Shame on this hotel for not having security in this garage!! Shame on you Best Western. We will NEVER be back.

BEST WESTERN PL... D, Front Office Manager at Best Western Plus Waterfront Hotel, responded to this review
Dear Sandra, I would first like to thank you for taking the time to leave us a review from your stay. Secondly, I would like to apologize about your vehicle. We have spoken with the management company of the parking garage about the incident and asked them to look into security there. The hotel does not own the parking garage unfortunately, we just offer a discounted rate for our guests to use during their stay. I do hope that you do give us an opportunity to welcome you back as we would love to be able to show you a wonderful stay in the Windsor area. Yours in Hospitality, Sheila Morton Guest Services Manager

"Lovely Hotel"

4
Debbie T, Orillia, Canada 16/12/2019

We stayed at this hotel and had a fantastic view of the river, one of the nicest Best Western's I have stayed at. Friendly staff and clean room, very comfortable bed. Would highly recommend this hotel.

BEST WESTERN PL... D, Front Office Manager at Best Western Plus Waterfront Hotel, responded to this review
Dear Debbie, Thank you for taking the time to leave us a review from your stay. We are so glad to hear that you had an enjoyable time. We look forward to welcoming you back again for your next stay. Yours in Hospitality, Sheila Morton Guest Services Manager

"What a view -- and pet-friendly too!"

5
dirtwidow, Milton/ON 01/12/2019

We stayed here one night recently while heading home from Florida, with our cat on board. I was really surprised that they provided is with a pet-friendly room with a view on the 14th floor -- it was magnificent! We plan to stay here again this Spring when we are down for a few days while sightseeing in Windsor/Detroit.

"Lock up your belongings "

1
AmyandSeth, Chicago, Illinois 29/11/2019

Not a great experience. We checked in and was given a room number with keys. We get to our room and the key doesn't work. I then go back to the front desk where they verify my name and give me the key back. I go back up to my room and walk into an occupied room, no one was in it but all their belongings were. I quickly left the room. I go back to the front desk and in deed they messed up, not once when they checked me in but then when they verified my name and gave me the wrong key again. Needless to say, I was upset, they credited me my parking. Unbelievable. I was so worried that my room was going to gotten into due to their non attention to detail that I had the privacy door hanger on my door the whole stay. Gave it two stars as the view was amazing. Not please with the situation or the way they (front desk and managment) handled it.

"Best Western in Windsor CANADA was terrible"

1
User 28/11/2019

Too expensive for the basic quality experience I've had so far. Breakfast food was mushy and the “hand me down” work out equipment with too hot room was a joke. The 3.5” kiddie pool without a hot tub left no relief from the feather pillows with no neck support. Basically this was an expensive mistake, don't stay here.

"Nightmare"

1
264dcollins, Toronto, Canada 20/11/2019

I was at the hotel for business purposes, we experienced issues from a gas smell, to a burnt smell in the hallway of our floor. One of the two beds in my room still had dirty sheets. When I turned the water on in the bathroom sink, the water was orange - seemingly rust in the pipes? My colleagues were stuck in the elevator for over 30 minutes. The front desk wasn't responsive when we called them to advise and the manager lacked any type of compassion once everyone was out. Bottom line - extremely short on Customer Service. Unless the issues can be addressed, I wouldn't stay here again.

BEST WESTERN PL... D, General Manager at Best Western Plus Waterfront Hotel, responded to this review
Thank you for taking the time to leave a review and for choosing to stay with us. I do appreciate your feedback and bringing a few issues to my attention that i was not aware off. I have spoken to my management team and as you see from other reviews that is not the norm. We hope you will give us another chance in the near future and please do accept my apologies. Regards, Moe Razak General Manager

"Great view to the river"

5
Jose M, Ottawa, Canada 20/11/2019

This hotel is very well located in front of the River in Windsor with a nice view to Detroit. The sunset and sunrise are very beautiful. The breakfast inclued is greatand really fresh. Verify the parking options if you are leaving earlier is better to paid directly to the parking instead of the hotelis less expensive and is always space available in the back of the hotel that I dont know why they no offer to the clients.

BEST WESTERN PL... D, General Manager at Best Western Plus Waterfront Hotel, responded to this review
Thank you for your positive review! We hope to welcome you back to the hotel again soon! Moe Razak General Manager

"Meh"

3
deellydi541, Windsor, Canada 20/11/2019

I was kicked out of my apartment because there was a fire in our building and I had to stay some where and I didnt know how long I would be staying. So I stayed for 3 nights and on the second last day when I had to stay for another night they were very rude and said "you are leaving tomorrow, right?". What if I wasn't? I have the money to pay you and I'm technically homeless. Take my money. If they needed that specific room I could have moved to another. They really did not have to say it like that.

BEST WESTERN PL... D, General Manager at Best Western Plus Waterfront Hotel, responded to this review
Thank you for your comments, and for choosing to stay with us. I am sorry to hear that you were not warmly welcomed by the Guest Service Agent and i have spoken to our Front Office Manager. Please do accept my apologies and i hope you will give us another chance in the near future. Moe Razak General Manager

"Good"

5
Jennifer R, Belle River, Canada 19/11/2019

Good hotel. Clean rooms. Nice location. View is good if they gave you a room with the Detroit river view. Comfortable and recommended. Parking is available in a garage in the back. Been here multiple times.

BEST WESTERN PL... D, General Manager at Best Western Plus Waterfront Hotel, responded to this review
Thank you for your comments and for choosing to stay with us! We will be sure to pass along your comments to our staff! We hope to welcome you back again, soon! Moe Razak General Manager

"Yes"

5
202thames, Thamesville, Canada 18/11/2019

We stayed on the top floor of this Hotel. Awesome views of the river and the city across. Sunset and sunrise colors amazing!! Dated but clean hotel. Breakfast was the best selection ever at a ny hotel. Just across from the river so nice walking close by. Choose the panoramic view bedroom for a great view!

"Windsor BW for a Casino Concert"

5
Colleen J, Point Edward 09/11/2019

Wonderful River views ,, tip park free at the Casino and walk to the hotel ,, Clean , Best Breakfast we have ever had a t a Best Western , Our go to pace when attending a concert at the Casino Try the Loose Goose for wings after the Show

BEST WESTERN PL... D, Manager at Best Western Plus Waterfront Hotel, responded to this review
Dear Colleen, Thank you for taking the time to leave us a review from your stay. We greatly appreciate the feedback, and look forward to welcoming you again the next time you attend a concert at Caesars, or any other reason to stay. Kind Regards Best Western Hotel Management

"BW Waterfront"

4
User 09/11/2019

Hotel was situated along the river waterfront across from Detroit. It was a pleasant view and a comfortable stay. Breakfast was absolutely delicious but not much variety day to day. Overall, great experience

BEST WESTERN PL... D, Manager at Best Western Plus Waterfront Hotel, responded to this review
Dear d0ublea123, Thank you for taking the time to leave us a review about your stay. We are currently working on changing some breakfast items with our suppliers, and hope to be able to offer a large veriety from day to day. I do hope that we can welcome you back again so you can see our exciting new changes. Kind Regards Best Western Management

"Great stay at BW Windsor"

5
Tim L, Richmond Hill 07/11/2019

3 things make a hotel stay great: Good bed, good coffee, good shower. This hotel has all that! Add a full and plentiful breakfast and you have a great stay! But wait! There's more! Excellent staff at breakfast! Diane and Renee were very courteous and helpful, along with award winning smiles! Thanks ladies!

BEST WESTERN PL... D, Manager at Best Western Plus Waterfront Hotel, responded to this review
Dear Tim, Thank you for your kind review. We always appreciate the feedback, and enjoy being able to pass along personalized thank yous to our team. We look forward to welcoming you again soon. Kind Regards, Best Western Hotel Management

"One night getaway"

5
User 06/11/2019

Just one night getaway Asked for early check in which was accommodated Friendly staff Clean room comfortable bed and great view (45 degree angle) of Detroit skyline from 20th floor. Varied breakfast choices. Recommended

BEST WESTERN PL... D, Manager at Best Western Plus Waterfront Hotel, responded to this review
Dear Mark, Thank you for taking the time to leave us a review from your stay. We are so glad you enjoyed your visit, even if it was only for a night away. We look forward to welcoming you again on your next getaway. Kind Regards, Best Western Plus Management

"Good business stay"

4
Oneplusbabe, Toronto, Canada 06/11/2019

I was pleasantly surprised by this hotel. I am a frequent traveller but it was my first time at a Best Western. Some specifics: Very well appointed hotel with an excellent buffet breakfast. Hot water, tea and coffee machine in the lobby and on 24/7. Very clean room - get a view of the Detroit skyline if you can Small fitness centre with a few treadmills, a weights rack and a bench (could use some more equipment here. Kettle bells would make a nice addition.) One downside: that there is no decent food for purchase in the hotel in the evenings - only chips, pop and microwave dinner. There is, however, a Keg restaurant next door. Overall, a very pleasant stay

BEST WESTERN PL... D, Manager at Best Western Plus Waterfront Hotel, responded to this review
Dear Oneplusbabe, Thank you for taking the time to leave us a review from your stay. We greatly value the feedback from it. We are hoping that once the renovations next door are complete that we can have more food choices to offer our guests in the evening. We hope to welcome you back again soon. Kind Regards, Best Western Plus Management

"Perfect all around"

5
User 05/11/2019

I stayed at the Best Western Waterfront in August and found every aspect of the hotel to be on point. Though i had a room not directly facing the river, my view offered a side view of the river, Detroit skyline and the most gorgeous sunsets ever! The staff all around are courteous and well trained. You can't go wrong staying at this property.

"Beautiful view"

5
RonG760, London, Canada 05/11/2019

First stay here. Great staff , excellent rooms and location. Super value. Breakfast included was awesome . We went to Caesars for a show and walked 5 minutes from the hotel. I would highly recommend this hotel.

BEST WESTERN PL... D, General Manager at Best Western Plus Waterfront Hotel, responded to this review
Thank you for taking the time to leave a comment about your most recent stay. We are so pleased that you chose to stay with us and we hope you will come visit again soon. Moe Razak General Manager

"Very Nice Hotel"

4
lpackwood2019, Chicago, Illinois 01/11/2019

Very clean and kept up for an older property that was a Hilton. In close walking proximity to many very good restaurants and because it's right on the river, rooms have excellent views. Staff was very kind and the complimentary breakfast was one of the best I've had.

"HOME AWAY FROM HOME :)"

4
891idas, Montreal, Canada 31/10/2019

overall a great place to stay, lately they have problems with internet connection in certain rooms and floors but i was told they are fixing that. great safe place to stay with a fabulous view!! Great price for great rooms!

"Best Western Waterfront Windsor, Ontario"

4
User 29/10/2019

Excellent location, beautiful view of the river across to Detroit. The breakfast is excellent! The only negative about this hotel is that you have to pay an extra $15.00 to park in a lot across the street. It is very close to the hotel but I really feel parking should be included.

"Great Stay"

4
mynameiskay, Toronto, Canada 28/10/2019

Was heading over the boarded to Detroit for a concert, but decided to stay in Windsor as it was cheaper. Was a little skeptical about an old Best Western but it was great! Easy check in, (paid) parking just behind the building and a great view from our room on the 21st floor. Would definitely stay here again when going to Detroit for the day

"Dont waste your money"

1
jp0wer, Barrie, Canada 28/10/2019

Too out dated for me... from bathroom falling apart to the uncomfortable/lumpy matresses.I woke up sick due to the air/heat not regulating in the room. The front desk staff was excellent. But i would NEVER stay here again!!!

"Beautiful view and easy walking to restaurants and casino"

5
WastelandWarrior, Quebec, Canada 25/10/2019

Beautiful view of the river and across to Detroit, and easy walking to restaurants and casino, easy access across the street to nice foot path and the river, Clean and well kept like all Best Westerns, very generous breakfast with fresh and large selection of items, although only starts at 6:30Am so could have breakfast one of my mornings as I had an early meeting, but they had Nutri-bars and fruit at the desk so I grabbed a few of those....Only slight disadvantage was that there is no direct parking, but they offer you parking across the street behind the hotel in a city owned covered garage for $15 a night, so be prepared to pay this extra if you have a car..

"Another great stay"

5
Landrys05, Halifax, Canada 21/10/2019

This is my second stay here and it was great! Starting at Stephen (Front Desk)..he is wonderful,helpful and a great Ambassador for this hotel. The room with views of Detroit and the riverfront are spectacular! Every night we placed our chairs in front of the window and just stared out with our drinks in hand...couldn't get enough of it!!! The free breakfast hot and cold buffet is fabulous! The business centre for printing our boarding passes was handy Didn't use the added amenities. Pay parking is right across the street and great value. All day coffee was welcomed and the cookies. Lounge on main floor nice..however we were surprised to see it closed Sunday evening(around 9 pm) Over all...great place and location.The Riverwalk across the street was perfect! Highly recommend...we will be back next year!

"Incredible Hotel- Breath taking View!"

5
User 19/10/2019

One of the nicest, warmest hotels we have ever stayed in and we travel a lot. The river facing room was stunning at night with the Detroit skyline aglow. The staff was incredibly helpful and gracious.

"Windsor overnight"

5
User 17/10/2019

Enjoyed our overnight stay at Best Western Plus Waterfront Hotel. In a safe area. View wonderful. Would highly recommend the hotel as it's centrally located - easy walking distance to downtown Windsor and the Casino. Great breakfast - able to obtain gluten free bread! Parking also easily accessible behind Hotel in a covered garage - reasonably priced at $15. Would definitely stay here again!

"Beautiful view of the river"

4
Marie-Eve L, Montreal, Canada 16/10/2019

Was lucky to get a lovely view of the river from one of the top floors. Unfortunately the carpet in the room made me queasy. Bed was comfortable, room spacious, wifi worked well and the breakfast buffet was impressive. The hotel room just needs an updated look and I would have given it 5*.

"Very nice hotel"

5
scottf296, coboconk 15/10/2019

I used my Best Western points for a free night. The room was very nice and we were on the 16th floor. Amazing view of Detroit at night. The breakfast was the best I have had at a hotel like this. It was almost a full on Buffett with hot food, cereal, waffles and more. Parking was $15 bucks. Great hotel. I would stay here agin.

"Great place to stay in Windsor and Detroit"

4
User 15/10/2019

Hotel is located near all major attractions in the area. Hotel offers rooms with excellent view of the river and Detroit. Inclusive breakfast was good quality and served on time. Elevators are going thru renovation. A warning note posted that guests may experience delay with elevator services. We did not experience any issues.

"Best Western Windsor, Ontario"

4
Michael C, South San Francisco 15/10/2019

Hotel was nice. View of Detroit Skyline was beautiful. When checking in, so not park in the back parking lot -- my car was almost towed. The area that the hotel is located is kind of sketchy. Best breakfast buffet I've had in a hotel!

"Staff made the stay"

3
User 10/10/2019

Hotel doesn't offer alot of amenities without a hot tub, sauna, steam room, or restaurant, decent breakfast if your up late enough for it, The Staff however make this hotel warm like home with they're amaze bas service. Highly over priced for the amenities, and daily paid parking, terrible..

"Great View and Staff"

4
blairf3204, Mississauga, Canada 09/10/2019

We stayed with family, who were attending a wedding. The hotel was clean, comfortable and the breakfast was a nice addition. The staff were always pleasant and a shout out to Amy, who was especially helpful. The sunset view over the water was spectacular. The location on the river and the parks are enjoyable. This is your best value in Windsor!

BEST WESTERN PL... D, General Manager at Best Western Plus Waterfront Hotel, responded to this review
Thank you for your kinds words! We love to pass along positive comments to our staff - and we will do this at our monthly staff gathering! We look forward to welcoming you back! Moe Razak General Manager

"retired"

5
User 09/10/2019

Am a traveling senior citizen who appreciates the efficiency and consistency of the provided services of Best Western. Always greeted by friendly, cheerful, helpful staff. Rates are reasonable and rooms and facilities immaculate.

"Friendly Staff and Great Stay"

5
User 08/10/2019

The staff are all exceptionally friendly, especially the morning breakfast staff! Folks at the front desk are always very kind and welcoming - the cookies offered are always a favourite! If you're looking to have a good chat head on down to the restaurant/lounge the woman who runs the bar is always kind and ready to give recommendations for what to do in Windsor!

BEST WESTERN PL... D, General Manager at Best Western Plus Waterfront Hotel, responded to this review
Thank you for taking the time to write about your most recent stay with us. We are so pleased to hear that you choose to stay with us here at the Best Western Plus Waterfront Hotel when coming to Windsor. We certainly do pride ourselves with our service and we look forward to welcoming you back. Moe Razak General Manager

"Great stay"

5
michaelwelch91, Holt, Michigan 08/10/2019

Pay the extra money for a panerama view! Very worth it! We were on the top floor which was great and had a king bed. The closeness of the hotel to the casino and other places like restaurants was amazing. Maybe 2 blocks to anywhere you wanna go

BEST WESTERN PL... D, General Manager at Best Western Plus Waterfront Hotel, responded to this review
Thank you for taking the time to write about your stay with us. We certainly think that we are worlds away from your average hotel view. We are in walking distance to many restaurants and attractions. We look forward to welcoming you back and once again thank you for the review. Kind Regards, Moe Razak General Manager

"Wonderful experience"

5
User 04/10/2019

Spent a night here for a little date night, thoroughly enjoyed the experience and amenities available. The view was amazing might I add. Was quiet and comfortable. Breakfast was bomb, with many options available!

"Partial View"

4
travelqueen6256, Adelanto, California 03/10/2019

Nice and stylish hotel. Was pleasantly surprised. Check in staff was friendly and helpful. Parking is located behind the hotel in a separate parking garage, but there is access to the hotel from the back door, so no need to walk around the corner. The front entry to the hotel is a bit small and directly off the street, so park - check in - and go park. Breakfast foods were tasty and plentiful and staff was friendly. There is also an all-day coffee machine in the lobby where you can grab a quick cup, if needed. But otherwise, you may wish to wait until the real brewed variety is available at breakfast time. Cleaning staff was quick with making up our room - but suspect they only made the bed and refreshed the towels, as we did not see they had a vacuum. They arrived as we were leaving and I returned about 10 minutes later to retrieve an item I had forgotten - by the time I had walked back to our room - the bed was already made and clean towels were in the bathroom. The remote in the room did not work, so had to turn on the TV manually. Otherwise, a great hotel and we would return

"A Room With A View"

4
User 02/10/2019

This place is surprisingly great! Went to a wedding at the adjacent conference Centre and stayed at the Best Western Plus Waterfront. We had a group rate, which was excellent. Our room had an outstanding view of the Waterfront and Detroit skyline. The service was great and the room was comfy. The bed was pretty good, and pillows were excellent. The free hot breakfast was also surprisingly good - eggs, waffles, sausage, cereal, juice, potatoes, toast, etc. Parking was reasonably priced and located in the adjacent building. Only snag was one of the hotel elevators was malfunctioning, so there was a bit of a wait. Otherwise things were perfect. I'm pleasantly surprised with Best Western's properties, and will stay here again.

"Great hotel and a great location!!"

4
TheGTDudeAbides, Waterdown, Canada 01/10/2019

Stayed there recently and I am consistently impressed and happy with this hotel. This time did not disappoint and that's exactly what I'm looking for. They give me my points, there's convenient parking behind and it's in such a beautiful area of Windsor. Free wifi and of course and awesome and free breakfast. Wish their coffee was a little better (honestly I am not a coffee snob) but it is ok and there's plenty of it. My go to place in Windsor whether on business or with family. Very typically reasonably priced too!!

"Nice Hotel"

5
mitzu62, Timmins, Canada 01/10/2019

We loved our stay at the Best Western Waterfront in Windsor. The location is perfect. Close to downtown and the riverfront boardwalk area and casino. The view from the room is beautiful. The internet is fast. The pool is a nice and it is salt water. The breakfast is great. Alot of items to choose from. The rooms are clean and the bed comfortable We would definitely stay here again

"Very Nice"

4
Edradour, London, Canada 27/09/2019

I spent two nights for meetings that were also held in the hotel. My room on the 22nd floor had a lovely view and lots of space. The bed was comfortable and it was very quiet. The staff were all great, especially Danny at the front desk (even if he has terrible taste in CFL teams). The catering for our meetings was also well done.

"vacation"

5
User 26/09/2019

Spent the night here ,while travelling with the wife .Rooms had a great view of the Detroit river .The walkways across the street were nice for walking along the river.Breakfast was AWESOME with a wide variety of items both hot and cold .Would stay here again...

"A very good business hotel with great views"

4
bestplanet, Colle Umberto, Italy 25/09/2019

Location is great for business in Windsor. Most rooms have an amazing river and Detroit view. Service is friendly. Rooms are spacious and clean. Breakfast is ok. Parking is very close. All in all a good hotel.

"Lovely view...."

3
Adrian D, Hanover, Canada 24/09/2019

View was beautiful, however fan wasn't working in washroom. Lighting was very poor making it difficult to get ready in the morning and thermostat was impossible to adjust making for an entire night of putting blankets on, taking blankets off. Made for little sleep. In addition, we had to pay to park in a public lot so that added another $17 to our bill.

"Excellent!"

5
Sandie B, Burlington, Ontario, Canada 24/09/2019

This hotel is in a great location and always clean and consistent. The staff are friendly, The parking is across the street in a city parking lot. The elevator in the parking lot is dirty and smells bad.

BEST WESTERN PL... D, General Manager at Best Western Plus Waterfront Hotel, responded to this review
Thank you for your kinds words! We love to pass along positive comments to our staff - and I have shared your comments with the parking lot company! We look forward to welcoming you back! Moe Razak General Manager

"First time business guest and very impressed !!"

5
sambT9802VG, Toronto, Canada 18/09/2019

I stayed at this property in mid September 2019 when I was in the area on business and I must say that I was pleasantly surprised Very friendly check in Very clean and modern rooms Great view of Detroit and the Detroit river Excellent location and right on the Riverside Dr strip Included nice breakfast Quiet and comfortable hotel I would gladly return when my business has be in the Windsor Canada area again Only teeny weeny glitch was that one of the three (3) elevators was under renovation during my stay and the other two (2) elevators were overwhelmed at times and the wait was long, but I am sure that this is a temporary issue and will be brought up to date soon !

"Fantastic value for Money"

5
PaulB1028, London, United Kingdom 18/09/2019

This hotel is in a great location with views looking over the river. The manager André was fantastic. He went out of his way to make us feel valued and comfortable. The breakfast menu is good and has something for everyone's taste.

"Very Nice Place"

5
Ravin M, Woodbridge, Canada 18/09/2019

Second time staying at this place. Very quiet and clean, employees I dealt with were very courteous. Rooms were clean, nice views of Detroit, good breakfast. Hotel is across the street from the bus station were you can take the tunnel bus to Detroit.

"Concentrate on business while the accomodations take care of themselves"

5
BB13BB13, Ottawa, Canada 17/09/2019

I could show up, get rested and prepared for work a walking distance from my meetings and not have to worry about dealing with the details of ensuring my short-term stay were sorted out. The staff at the Best Western took care of all that, saving me time and allowing me to relax, knowing they had it all under control while I took care of business.

"Beautiful Views"

5
Passport17458545743, Muskegon, Michigan 16/09/2019

I had the opportunity to stay at this hotel for the second time in 4 months. My experience was, as it was the first time, wonderful. Friendly staff, comfortable room(s), excellent breakfast. If you're thinking of staying in Windsor, check this place out!

"Last minute birthday trip!"

5
Kayla P, Alcorcon, Spain 12/09/2019

This hotel was amazing. We received excellent service from the minute I called to make the reservation to the second we checked out! The staff provided us with a coupon for a free appetizer at The Keg when I told them we were going there for my birthday dinner. The room and the view from the room were both amazing. Breakfast was great but we definitely missed having bacon with our eggs. We had a quick swim in the pool after breakfast and again, the set up and the view were awesome. We will most definitely go back!

"Great view"

3
301jrobinson, Windsor, Canada 09/09/2019

Parking is cheaper to use the parking garage out back as the hotel uses the same garage but charges double the price. The view is great if you're overlooking the water, 9/9/19 one elevator was out of service which caused a long wait time to get to your room.

"best western is nice hotel and the locaton is very nice"

4
User 08/09/2019

i loved this hotel my room was small but clean the bathroom was clean the breakfast was normal the view from room was nice i had group rate bec of the wedding and i was happy that the invited people were happy

"Best Western Plus Waterfront Hotel"

5
User 04/09/2019

Great location right at the waterfront, convenient to local restaurants, easy to access, right beside grey hound station that you can catcha shuttle to Detroit for sporting events; amazing breakfast incluided

"Beautiful view"

4
User 03/09/2019

Check in went smoothly which was great as it was late and I was overtired. View was beautiful even though I didn't have much time. Everything was clean. This is our 3rd of 4th time booking this particular hotel in Windsor. Reasonably priced, clean, friendly staff, good breakfast.

"Very nice rooms"

4
rachaelroxy27, Ajax, Canada 03/09/2019

I had a great room with a view. Very comfortable beds and in a convenient location. The Keg was just down the street so I went for a nice dinner. The front staff was helpful. Parking was a little confusing so make sure you clarify where you are allowed to park.

"I'd Stay Again"

4
Robin B, Toronto, Canada 03/09/2019

Not really what I expected. In some ways it was better (the breakfast is amazing and the staff that work it are very thoughtful). Price is good, room is big and comfortable. River view is quite good. In some ways it was not as good as I expected. The bathroom wasn't completely clean, and the tub needs re-glazed. Parking was expensive and quite a ways away from check in.

"Outstanding in its class."

5
Patrice L, Holland 03/09/2019

CHECK-IN: When I made my reservation on the phone, I was told that I would be able to get early check in (if available). I went confidently thinking we would be able to check in at 1pm but when I spoke to someone on the phone that day, he told me that it was not possible. I was very disappointed as we travelled with a toddler who still takes naps. The person on the phone was not very helpful at all but when we arrived at the desk, ANDREI was more than willing to try to help me. Where there's a will there's a way is my motto. Thank you, Andrei! Thanks to Andrei, there was a happy toddler in the hotel and not a screaming, crabby one. The only difficulty we encountered was that you have to pull up, check in and then drive around to park at an unattached lot. Valet would be helpful but Andrei explained to me that it was more complicated and not possible. ROOM: At the 3.5 star level, this hotel is updated, clean and we had an amazing water view. We had two adjoining rooms, 1105 and 1106 which was enough space for 4 adults and a toddler. Everything was very clean. BREAKFAST: Breakfast is included and was varied and very good. The hotel was quiet and we would stay here again. And I wanted to add, if you are a hotel snob and were not able to get a room at Cesar's, Best Western Plus Waterfront is really a great option and definitely cheaper but still has most amenities except for room service and concierge.

"Hone Away From Home"

5
nonakfazekas, Windsor, Canada 29/08/2019

Amazing time...amazing staff...everything was perfect! Me and my children just wanted a night away from home so we choose this place. My very first time staying ay this hotel and from the minute i got there it felt like home away home.

"Great stay but needs a tiny bit of work"

4
JR-TR, Pickerington, Ohio 28/08/2019

We stayed in one of the panoramic river view rooms for the weekend, the view from the 10th floor was amazing. Be careful, the way the windows are angled you can easily see into your neighbors room. The room was slightly smaller than normal but the 2 of us never felt cramp. We had a very comfortable oversized queen bed with updated furnishings, the carpet was still pretty dated and so was the bathroom. Our room and the hotel itself was clean and the staff was polite and friendly. They provide a complimentary hot breakfast every morning which was pretty good. Even with a functioning kitchen there is no food options in the hotel beyond breakfast. The lounge was comfortable and Audrey the bartender was very helpful with the surrounding area. The hotel provides a parking garage behind the hotel with easy access in and out for 15$ a day. Overall the stay was great and we will definitely return in the future.

"Great hotel, we will definitely stay again. The view was fantastic!"

5
kemeleanamc, Delaware 27/08/2019

We stayed in a premium king room with a city view. The view it fantastic and it looks just like it does online. The staff was very friendly. We were pleasantly surprised. We will definitely stay again.

BEST WESTERN PL... D, General Manager at Best Western Plus Waterfront Hotel, responded to this review
Thank you for the great review and please do come back for a visit soon! Moe Razak General Manager

"Exception Service and Quality"

5
User 27/08/2019

This is my third time staying in this hotel and i have always enjoyed the service and quality of the room. It is very convinient to tour around downtown windsor for this area and each time i have stayed i have a good experience.

BEST WESTERN PL... D, General Manager at Best Western Plus Waterfront Hotel, responded to this review
Thank you for your loyalty to our hotel and we do appreciate your business. I am glad to see you enjoyed your stay with us and we look forward to welcoming you back soon! Moe Razak General Manager

"Great room with a view"

5
a2CATnJT, Saline, Michigan 25/08/2019

We had a Riverview King Suite on the 13th floor. It was a very nice room and the view of the river was very nice. We sat on the sofa in the evening and watched all the lights of the boats, freighters and paddle wheelers on the river. It was a great view of Detroit lights on the other side. The indoor waterpark a few blocks away, the waterfront boardwalk and the little downtown area were an added bonus to our stay. I would highly recommend if staying in the area.

BEST WESTERN PL... D, General Manager at Best Western Plus Waterfront Hotel, responded to this review
I am glad to see you enjoyed your stay with us and the view of the river. We are in the heart of downtown Windsor and within walking distance to most attractions & restaurants. Thank you for recommending the hotel and we look forward to welcoming you back! Moe Razak General Manager

"Excellent place to stay while in Windso"

5
JohnI37, Belleville, Canada 22/08/2019

We were attending a conference in Windsor and stayed at the Best Western Plus Waterfront Hotel. The view of the river from our room was fabulous and the hotel staff was very helpful. The weekend we were there, they were working on one of the three elevators, so there was sometimes a wait for the elevator, but this did not take away from the experience and comfort of our room. The full breakfast was wonderful, with lots of choices and served hot with friendly servers.

"spectacular view"

4
User 19/08/2019

Stayed there last month with my family. Everything is wonderful especially the view. Planning to come back again this year. Bathroom was a bit small for a family with 3 kids. Thanks for caring from hotel

"CLASS ACT ON THE RIVER!"

5
schaefdog, Uxbridge, Canada 18/08/2019

I have to admit I had a bias against staying in Windsor. I thought it would be a sketchy place...but boy was I mistaken! This hotel is not 5 star, but it's also not pretentious. I had a reservation for a standard King and as soon as I checked in I was upgraded to a Jr. Suite as a a thank you for my ‘loyalty' to the chain. The location on the water offers spectacular views of the Detroit skyline and all the boats, huge barges, and other watercraft on the river. It's within walking distance of the Caesar's Casino and a bevy of restaurants, including The Keg. I would most definitely recommend this hotel when staying in Windsor.

BEST WESTERN PL... D, General Manager at Best Western Plus Waterfront Hotel, responded to this review
Thank you for the review and for highlighting all the above. We are located in the heart of downtown Windsor, Ontario and within walking distance to many restaurants/attractions. Regards, Moe Razak General Manager

"My stay in Windsor"

5
pichejudy13, St. Catharines, Canada 18/08/2019

First time to Windsor and using a Best Western. Great experience . We'll do it again. Friendly staff and very clean hotel.view from panoramic room was spectacular. Great city to visit, lots to see. Peace Fountain was beautiful. Dieppe Park was well done.

BEST WESTERN PL... D, General Manager at Best Western Plus Waterfront Hotel, responded to this review
Thank you for the great review of the Best Western Plus Waterfront Hotel. We do appreciate you sharing the feedback from your stay and please do come visit us again soon! Moe Razak General Manager

"Best Western Hotel with an awesome view"

4
Argeleeze75, Curacao 18/08/2019

I've stayed at three Best Western Hotels up till now and this one is the best! I've stayed in Panama (more than a week) and in Miami (one night). The hotel has an amazing view, Detroit's skyline and the river between Windsor and Detroit. The room was spacious, the bathroom was spacious and everything was clean. The beds are comfy, the pillows were a little soft, there was a safe in the room, a fridge and a coffee maker. We had one of the best cleaning lady, she took her time to ask us every day at what time we would be leaving for her to make up our room. And the room and bathroom was always clean with enough clean towels for us to use the next day. The breakfast was good, there was enough space to eat. As with almost all breakfast included hotels, there's not much of a variety, it's either scrambled egg or egg white, bacon or sausage, so if you're tired of the same, there are enough restaurants nearby to have breakfast. Please bear in mind that you have to pay to park in the parking garage, if I'm not mistaken it's $15 per day. The garage is right behind the hotel, just cross the street and there's a back entrance to the hotel. The front office clerk was amicable and did a great job when we checked in and checked out. I definitely recommend this hotel!

BEST WESTERN PL... D, General Manager at Best Western Plus Waterfront Hotel, responded to this review
Thank you Argeleeze for the detailed review it's greatly appreciated. We do have great team members working at the hotel and all our guest rooms do face the river. You are correct we do charge $15.00 parking and we look forward to welcoming you back in the near future. Moe Razak General Manager

"hearty buffet breakfast"

4
ceevee54, Toronto, Canada 15/08/2019

Breakfast included. Nice location on the riverfront. Tap in bathroom sink leaked profusely. Basic hotel. in terms of services-no room service available Comfortable beds with over starched sheets. Elevators very slow.

"Good"

5
User 13/08/2019

The hotel is very close to everything & the view is excellent. The riverfront boardwalk is close to have a walk in the morning after breakfast. The hotel is close to the casino just 2 blocks away. If you want to over to Detroit side the ambassador bridge is very close by.

"Lovely River view location!"

5
dazey337, Ontario, Canada 13/08/2019

Nice friendly service by Shukuru? at front desk. She was great! Offered cookies upon arrival. Because it was our first time there, she gave us a room with a view of the Detroit River on the 20th floor. The room was very comfortable. It was all we could ask for. We would definitely stay here again should we be back to Windsor. Loved the location near the casino and the restaurants we dined at along the river front! Who can complain when you have a room with a view? We were very happy!!

"Weekend away with an amazing view"

5
Dawne H, London, Canada 11/08/2019

Absolutely LOVE this hotel. My 2nd stay here. Beautiful room with amazing view. Comfortable bed and great location. The breakfast is very good. Hot and fresh and plentiful. Staff is always very friendly and eager to make your stay comfortable.

"Awesome View"

5
User 09/08/2019

We stayed in the king room with the panoramic view. Omg, the view of the river and city was stunning 24 hours a day. The room was lovely and the hotel overall is very wonderful. The breakfast was good and offered some good selections. The only downside is there no bar or restaurant on the property. For as large as the hotel is they should have something on-site for their customers so they don't have to go find some type of food and drinks. We were there for a weekend get away during a civic holiday and many places were closed. It would have been nice to just stay on the property with room service or a bar with food downstairs. We had a lovely visit though and will be returning.

"If I could give this hotel a "10," I would!"

5
BarbaraFromDenver, Centennial, Colorado 09/08/2019

We will stay here again on our next trip to Windsor. The room overlooked the Detroit River and was a beautiful view to behold both day and night. All the amenities were top notch. The room decor was updated and tastefully appointed. The breakfast buffet was remarkable with so many items to choose from. The best part is that it was included with the room. Danny, at the reception desk, couldn't have been more friendly and helpful during the check-in process. If you're going to Windsor, we highly recommend staying at this hotel.

"Great hotel"

5
User 07/08/2019

A great riverfront hotel....beautiful view...especially the night view! The breakfast was included, and food good, All areas very clean Busy check in...but 4 desks to serve us. Walking distance to Caesars casino where we went to a concert....so definitely a good place to stay. And can enjoy a nice walk along the river...just across the street from the hotel.

"Good Service, friendly staff, a excellent b'fast and in the correct place"

4
Seenmost, Toronto, Canada 06/08/2019

This is at an excellent location and good clean Hotel.. It faces the Detroit River and USA. Service was excellent, the staff were friendly and willing to help. The room we had was good, we requested for a room facing the river. You can watch boats going by and also the cargo vessels. There is a very long walk-way in front which you can admire art while walking. All restaurants and bars are at a walking distance. Uni of Waterloo is also very close. Hotel b'fast was very good, with lots of choices. The waiters were very friendly. There is a hotel bar where you can sit around and relax. I recommend this place for anyone.

"Booking.bomb"

2
Gary P, London, Canada 30/07/2019

As anyone who has read my reviews will know, I am fair, impartial and of the belief that I only post negative information When I feel others may experience the vary same conditions, treatment, service or quality. The Best Western Plus in Windsor was once owned and operated by Hilton Hotels, and I had the pleasure of staying at this establishment a few times. We were always pleased with every single element of their hospitality and service. We chose to book at this very hotel once again, this time using booking.com. The site sold us on a two night stay in a water front room with two double beds. When we arrived at the hotel, we were checked in and headed up to see our magnificent view. Low and behold, what we got was an eyeball shot of a little section of river which was overshadowed by a towering concrete obstruction. We went to speak with the concierge to inquire about a possible upgrade (which we were ready and willing to pay for) but before I could get the words out of my mouth, I was reminded that we had used “Booking.com” to book our two night stay. I have to say, I was more than displeased with the subtle implication that our room assignment was as a result of using a bargain basement booking system like some coupon clipping cheapskate. Once I mentioned to my wife that I would be sharing this with fellow Trip Advisor followers, she quickly went in the defensive as I'm sure this widely used form of modern day hotel booking has contributed greatly to their overall financial success in some way. The parking was also a small inconvenience as their parking pass system was on the fritz, so patrons were asked to drive around the block and use a pay as you go private parking structure, or drive three blocks to Caesar's Casino Windsor, where parking is free. FYI, Caesar's is an absolutely beautiful hotel with the best views, service, restaurants, entertainment and customer service that anyone could hope for, and they gladly accept Booking.com customers with open arms and without the snub. We, unfortunately, could not cancel our pre-booked two night stay in the Best Western “Plus”...really? Plus? Thanks for reading.

BEST WESTERN PL... D, General Manager at Best Western Plus Waterfront Hotel, responded to this review
Good Afternoon, I am sorry to hear about your issues during your stay and I can assure you if the hotel had rooms to move you it would have been done. Anyone that enters our hotel is our guest and we try our best to accommodate most requests. I will be sharing your review with my front office team and thank you for helping us improve. We hope you will give us another chance in the future!

"Conference"

4
Angelique M, Orillia, Canada 26/07/2019

The hotel is located across the street from the Detroit river. Rooms have a beautiful view, bar fridge , desk with computer chair as well as an arm chair with ottoman. We attended a conference in the adjoining building. Breakfast was very good....large selection of food

"Conference Destination"

4
CharlesandLouise, Hawkesbury, Canada 26/07/2019

Windsor was a very hot city with a forty-seven degree humidex The hotel has a beautiful waterfront and park with walking paths and gardens outside the hotel doors which helps one feel ten degrees cooler. The hotel is attached to a marvellous facility, St. Clair College for the Arts, which adds many layers of Conference facilities to the hotel property. The hotel offers a good breakfast to get your day started. There are a good selection of pubs and restaurants with different price points available within easy walking distance to the front doors.Parking is always an issue in cities and this facility is no exception. People with mobility problems or those with extra items required for their Conference will be challenged as luggage and extra items for carts could take you lots of time to ferry to the right location. Plan to be there early to avoid stress. Thankfully there is a coffee station in the lobby!

"A weekend on the River front"

4
judykurtz, Barrie, Canada 26/07/2019

We attended an Ontario Horticulture Convention in Windsor and stayed at the Conference Hotel, the Best Western. Some sessions were held at St. Clair Collegs adjacent and attached to the Hotel. Our room had a partial view of the St. Clair River, facing North. One of the windows looked as if it's seal had been broken, so only one window gave a clear view! We partook in the "complimentary breakfast" both mornings....they offered identical farings both mornings. The room was clean, and the hotel is nicely situated in the middle of the city, and affords beautiful paths and walkways along the water front. I think we were there on the hotest weekend of the Summer...temperatures were in their 30's! For some odd reason there was only one luggage cart available when we checked in! Both checking "in" and "out" was smooth! I might suggest some variety be offered in the breakfast menu.

"Business Stay Best Western Plus Hotel Windsor Ontario"

5
tpierri, Caledon, Canada 25/07/2019

Room was nice and great view of water and Detroit. Really enjoyed Manager's invite to some cocktails and snacks. Great service throughout with a complimentary breakfast! Would strongly recommend hotel to others!

"Staff exemplary, beautiful view, clean and well appointed."

5
goaliemom2015, Ontario, Canada 25/07/2019

Room was exceptional, breakfast exceeded expectations. The pool was clean and warm with the area well maintained. The staff were exceptional and were courteous, friendly, and went above and beyond what most hotels would.

"4 Stars"

4
stefica1947, Kitchener, Canada 24/07/2019

Room was clean, stuff was helpful and knowledgeable and food was great. View from my window was awesome. I loved the flowers all over Hotel. Halls and rooms are nicely furnished. The only thing I did not like much that elevators were very slow .

"A Wonderful Stay "

5
oliviapG447NO, Windsor, Canada 23/07/2019

We stayed at the Best Western Plus Waterfront Hotel for 10 days. We were checked in quickly, by a very helpful staff. Thank you to the ladies involved, one being Cindy. The breakfast was a delicious full breakfast of eggs, bacon or sausage, French toast, waffles, baked beans, plus cereals, toast, and muffins. The breakfast staff were wonderful !! They always asked if we had everything, and one young man would get us coffee each day. The housekeeping staff were efficient and would make up our room each day nicely. All in all, it was an excellent stay. The Best Western Plus is in a great location. We enjoyed walks along the riverfront daily, or we would walk along their Main Street. The St Clair Centre for the Arts is next door, and the Keg is also very nearby. The Casino is about 3 blocks away too.

"Clean and pleasant"

4
doodlelander, Toronto, Canada 18/07/2019

Great view from our 9th floor room. Rooms are clean and comfortable, i just wish they provided more towels. We booked 4 adults in the room and only given 3 towels but not a big deal. Breakfast was fantastic, lots of hot food selection, all included. One elevator not working... based on several weeks of past reviews it was not working then so not sure anyone is actually repairing it. There was a backup of people waiting and we eventually took the stairs at times as it too long. Pool was great, clean and warm. There is a gym attached to pool which you can workout overlooking the river. All in all a pleasant stay, would return here if in Windsor again and the if the price was right. Glad we chose this hotel, would recommend it to others.

"Great hotel"

5
adrianaq73, Ottawa 16/07/2019

We loved our time at this hotel, our room was on the small side but comfortable enough. Breakfast is great, lots of choices and the location is perfect just across the waterfront. Definitely recommend.

"Best Location and Service Downtown"

5
rcraigg2017, toronto, Canada 15/07/2019

After 6 years of travel into Downtown Windsor, and testing of various hotel locations, I have settled into the Best Western Plus Waterfront Hotel as my only destination. Service personnel are extremely helpful and friendly and the rooms are perfect for business needs. You can't beat the river view either!

"Awesome Weekend Getaway"

5
CatieM269, Chatham, Canada 14/07/2019

Came here for Bluesfest. Was undecided between this hotel and Holiday Inn mainly because of distance to the waterfront festival grounds. Only a 5 minute walk difference between the 2 hotels and the price at Best Western was much cheaper. Only a 10 minute walk from the festival grounds and 5 minute walk from Ouellette Ave. As for the hotel, I have absolutely no complaints. Service was exceptional, room clean and modern, excellent view. Breakfast was huge. Full hot plus all the extras. Gorgeous, classy dining area which turns into a bar in the evening. My daughter loved the pool. Would absolutely stay again.

"Beautiful view"

1
jmpayson, Edmonton, Canada 13/07/2019

My family from Alberta and Brantford attended a mini reunion in Windsor and stayed at the Best Western Plus Waterfront Hotel.It was an enjoyable experience and we loved the view of the riverfront.We were happy with our experience and would recommend this establishment to all.

"Great stay"

5
666michelineh, Brantford, Canada 12/07/2019

Excellent staff, breakfast was great and they have a lot of staff working the eating area and the staff were very helpful and courteous. Room was comfortable, clean and we had the river view which was nice at night.

"Clean,clean room"

5
User 12/07/2019

Classy hotel at reasonable price. Fabulous buffet breakfast, lovely view of river and park. I enjoyed just sitting by the large window and reading and watching all the tourists by the water. It was a very pleasant and relaxing stay.

"Disappointing Expectations"

2
jettan, Springboro, Ohio 12/07/2019

We have stayed at this hotel numerous times over the years and it just keeps getting worse. As a Hilton, it seemed to be pretty good, but even then there was a dinishing in quality over time.While the view remains, the quality of service and the room amenities have not kept pace. Despite reservations (pre-paid) and arriving at 5 p.m., we had to wait until they checked that the room was ready. Only two of the three elevators worked and that was at a snail's pace. The toilet did not flush well (not what you want to hassle with on a trip). The desk staff did remove the parking charge for that inconvenience, which we appreciated. Overall, the experience was not pleasant. I doubt we will stay there again. The breakfast buffet is extensive and included in the room charge.

"Wonderfully located hotel with THE BEST views"

5
cyprismoon, Durham, North Carolina 12/07/2019

This hotel is amazing. The views of Downtown Detroit, the Detroit River, and the riverfront of Windsor are worth the price by itself. It was also cheaper than staying in downtown Detroit so that was a bonus. Because of my hotel status, I was upgraded to a panoramic view and it was AWESOME, though I'm told even the river view rooms are great as well. Caesar's casino is a few blocks down the street from the hotel as well as many restaurants and shops (The Keg Restaurant is glorious and not even 2 blocks away, but reservations are necessary). I traveled alone but felt very safe walking around (no later than 10 pm) the waterfront and taking public transportation. The staff was very nice. Even though I was charged twice (check-in glitch b/c I didn't arrive until after midnight), the money was returned within a day or 2. The hotel also serves a full breakfast, not just continental.

"Beautiful river view, odd ammenities"

3
Lara M, Saint Thomas, Canada 09/07/2019

The room we had on the fifth floor had a lovely 'panoramic' view of the Detriot River, but it was extremely small. Like, I couldn't pass my husband between the bed and the chair small. The parking is behind the building, on a one-way street. Apparently, there is a bridge between the parking and the hotel but it was being refurbished. There appeared to be only one elevator of the three in service which caused a huge log jam of people wishing to get on both in the lobby and on the floors. And the breakfast ended at 10 am on Sunday, which seemed extremely early since it was the weekend, and it was difficult to get to the lobby due to the elevator problem. Lots of people were taking the stairs--one set led to outside with no warning of this fact! It could be quite lovely. Next year, when the work is done, it will be, I am sure.

BEST WESTERN PL... D, General Manager at Best Western Plus Waterfront Hotel, responded to this review
Thank you for taking the time to leave us a review from your stay. We always appreciate hearing back from our guests. We currently have 1 of our 3 elevators down for a complete overhaul, and I do apologize that it seemed like we were down to only 1. During busy times such as check in, check out, and breakfast, the elevators are much busier trying to get everyone where they need to be. If we do not have the pleasure of welcoming you back before next year, we look forward to showing you all the changes when you do come back. Moe Razak General Manager

"Great Hotel"

5
User 05/07/2019

I travel frequently and when visiting Windsor I always stay at this hotel. Always great customer service, the rooms are very clean and present well. I also enjoy the hot breakfast, compared to many hotels this breakfast is outstanding!

"My go-to Hotel in Windsor"

5
User 05/07/2019

Great location by the Riverside very nice for a stroll. Conveniently located near a large selection of Restaurants and very close to the Casino and other amenities. Beautiful view of the River and Detroit.

"Magnificent View!"

4
maelToronto, Toronto, Canada 04/07/2019

It was a last minute decision to travel to Windsor for the weekend with 4 people. Our only room choice was a King Jr Suite and I was a little worried about the folks having to sleep on the pull out couch; but all was well! Couches had been recently replaced and were comfortable. Room was immaculate and well appointed. View was spectacular! Rates included breakfast-was expecting the usual lacklustre continental breakfast offered at a lot of hotels but this one had omelettes and a waffle bar. They did run out of fresh fruit quickly though. The only negatives to the hotel and the weekend were the wifi wasn't working and when we called to find out status no one could tell us anything or seemed to care. One of the elevators was down the entire weekend and in a fully booked hotel room it made passage from our floor (17th) to the lobby very slow. Easily waited over 30 mins for an elevator during checkout. The car parking is not attached to the hotel. It is in a lot behind the hotel across a four lane road with no cross walk. Summer time wasn't so bad to grab the car but I wouldn't want to stay there in winter, slippery conditions, cold etc.

"Excellent hotel. Great value. Great view and location"

5
Auger L, Fishers, United States 02/07/2019

Stayed here on a family trip. Room was large, breakfast Had a good selection, with of a great view of the Detroit skyline. Also right on the Detroit River with the walkway. Front desk service was great

"Spectacular View!"

5
karen1127, Punta Gorda, Florida 29/06/2019

Stayed in a King Panoramic River View room and it was spectacular. We were constantly entertained by either the boats and Freighters on the river but also an air show which was amazing. Looking to make this a yearly event!

BEST WESTERN PL... D, General Manager at Best Western Plus Waterfront Hotel, responded to this review
Thank you for writing a review and commenting about your most recent stay with us. We are so happy that you were able to enjoy the view from your room and we look forward to welcoming you back next year. Moe Razak General Manager

"Fantastic view for the fireworks"

5
L3634QPronm, Canton, Michigan 27/06/2019

We stay here every year for last 7 years for the fireworks. Panoramic view is fantastic. 2 of the years we watched from the room and it was great. Breakfast is great and they keep it fresh and available.

"Top notch service during entire stay"

5
lj0ans, Calgary, Canada 21/06/2019

Quick checkin....first night I had booked for panoramic view but first not only partial view. Following day this was correct for my last 2 nights. Super comfortable beds, clean rooms, quiet on the 2 floors ..13 and 16. Breakfast was the most sumptuous breakfast I've ever had in best western hotel. Large lounge with excellent service for a nightcap drink. Parking is in a municipal garage with a charge 15 per night. Connection to hotel was closed for construction so the distance to the car open the pouring rain was a tad inconvenient....this was the only negative in my visit.

"Consider other options"

2
MS B, Boston 19/06/2019

ThIs is a property where the “do not disturb” sign is not respected. You might prepare for a call to awaken you asking “when” you want your room serviced. You may experience having you coffee removed from the breakfast area simply for going to retrieve a banana. Or you could get further attitude from staff in the breakfast room for other failings of the hotel. Finally, and as someone who stays here begrudgingly based on past experiences at this property, you'll get nothing but excuses from the patronizing management - that's if they're on property when you ask to speak with them. A new Marriott brand all suite recently opened a block or two away; might be worth a second look.

"Fav. hotel downtown!"

4
NorthStar59838766113, Ottawa, Canada 18/06/2019

Check in and out was effortless! This is my favourite spot when I come visit my friends in the area. The view is amazing and the extra amenities like free hot breakfast are a great touch. Will stay again!

"On the waterfront"

4
lonnies878, Biloxi 16/06/2019

This is the very best of Best Western. The room was very clean and the view was sensational. Shops and restaurants within walking distance. I will go back! Sleep disturbed by other loud and rowdy guest. (Canada won something)

BEST WESTERN PL... D, General Manager at Best Western Plus Waterfront Hotel, responded to this review
Thank you for the review and I am glad to hear your enjoyed the view from your room. All our guestrooms have a view of the river and we are located in the heart of downtown Windsor, ON. We look forward to welcoming you back in the future! Moe Razak General Manager

"Relaing beautiful view!"

5
falcon2, Midland 13/06/2019

Came done to a college graduation. It was the perfect place for us all to stay. Enjoyed the walk along the waterfront. Breakfast was great. Would definitely recommend this place for a relaxing visit with beautiful views.

BEST WESTERN PL... D, General Manager at Best Western Plus Waterfront Hotel, responded to this review
Thank you for taking the time to provide a review. I am pleased to hear that you enjoyed your recent stay with us, in particular our ideal downtown location, views and guestrooms. Moe Razak General Manager

"Like the 80s"

2
NorthStar07926136899, Hamilton, Canada 10/06/2019

Very outdated hotel and no valet parking, parking not on premises, no USB sockets tv signal is from 20 years ago, one elevator was down so 20min wait times, saving grace was clean and comfy beds and location

BEST WESTERN PL... D, General Manager at Best Western Plus Waterfront Hotel, responded to this review
Thank you for your review. I am quite concerned with your comments and would like to look further into your stay. As you can see from other reviews this is not the norm and we hope you will give us another chance. Moe Razak General Manager

"Breakfast"

5
563shirleyl, Lindsay, Canada 09/06/2019

Hotel was very clean with a great view. The breakfast was very very good...Burnra made it even better. She was very friendly and helpful. We would return to this hotel again for sure. Great service!! Front desk were very helpful and always smiling.

"Great view, helpful, friendly staff and close to everything"

5
User 09/06/2019

The view from our room across the Detroit River was great. Easy walk to restaurants and Casino. Bed was super comfortable. Good variety of hot and cold food at breakfast. Friendly and knowledgeable staff on front desk. Easy access to parking.

"Great views, great price!"

4
Rick_on_the_Rock, Victoria Capital Regional District, Canada 09/06/2019

Clean, quiet, modern hotel. I was given a room on the top floor overlooking downtown Detroit with spectacular views. The hotel was quiet and clean. It is centrally located on Windsor's waterfront. The two gentlemen who checked us in were knowledgeable and helpful in directing us to a good local beer bar for food and beverages. I will definitely stay here again if I am in Windsor!

"Great Experience Until Something Goes Wrong"

3
User 07/06/2019

Beautiful hotel, great front desk, cleaning and restaurant staff but zero support from management once an issue is identified that needs addressing. Very disappointed with this and still waiting for a call back from GM after 2 full days, numerous phone messages and invoilvement of corporate. Very disappointing. Will update when resolved if the GM comes out of hiding.

"My Favorite BW in Ontario"

4
NeTexasDude, Atlanta, Texas 05/06/2019

I always look forward to a night or two stay hear each year. This trip was my 4th stay at this property. I used a free night voucher for the first night and points for the second night, so this was a free stay. They up graded me to a Jr suite on 9th floor facing the river and again wow. To me... It's the best way to see Detroit.... The room was big, clean and ice cold AC. The breakfast is better than most bit not fresh cooked. It's still the usual free breakfast stuff just presented in a large grand scale but the same pre-made breakfast items and why it gets a 4. If you ever read my reviews I have several BWs that cook to order style and they rate a 5. Good easy location. Parking in garage in rear, and walking distance to MANY great local restaurants. I will be back.

"GOOD LOCATION, SPECTACULAR VIEWS"

5
rbthodge, Whitby, Canada 04/06/2019

Good location right on the riverside walking path, about 200 metres from Caesar's Casino. Had a panoramic river view room on an upper floor - spectacular view of the Detroit skyline, especially as it light up at night. Nice pool area. Good selection and large variety for the included breakfast buffet. Definitely recommend and will stay again when passing through Windsor.

"Pack ear plugs"

3
User 02/06/2019

The hotel is very nice and modern, but the rooms have connecting doors which let a lot of noise through. We also heard doors and people in the hallway. Your sleep quality is dependent on the noise level of the people in adjoining room, and we were unlucky to have noisy neighbours that stayed up until 2 am. Ask for a room on low floor as the elevator is very busy and it is better to use the stairs. Very good selection at breakfast.

"Pretty good"

4
todowntowner04, Toronto, Canada 29/05/2019

I stayed here for only one night, but I was pleased with my experience. The wifi and water worked well, the bed and room were comfortable, the staff were courteous and helpful, and the breakfast was decent, although I showed up toward the end and a lot of items had run out and wouldn't be replaced. The location was great for walking to pretty much everything in downtown Windsor, and if Detroit is on your agenda, as it was mine, access to the tunnel is only a few blocks away, as is the Tunnel Bus. I would definitely stay here again if the price was right.

"Excellent bang for your buck!"

5
891idas, Montreal, Canada 28/05/2019

Comfortable and friendly. Home away from home. Highly recommend! Rooms are cozy and beds and pillows are clean and comfortable. Great views. I stay here all the time. Price is right . Great for business and pleasure. Steps away from reversed and the Keg for a great meal.

"Good hotel. STUNNING view."

5
Colin T, Birmingham, United Kingdom 27/05/2019

This hotel is typical of Best Western. Comfortable, clean room. OK service. OK breakfast. The location in Windsor is convenient for some good bars and restaurants. The riverside location, with the view of Detroit is, however, stunning, particularly at night. My wife and I have stayed in many hotel rooms with views, but this was exceptional and certainly worth the modest price.

"Lovely staff at front desk and good breakfast in am"

4
jan w, Barrie, Ontario 24/05/2019

Very good, good location and nice staff,clean,good breakfast bar. Quiet at night and lovely view of Detroit and river etc. Busy but that was ok, seemed to be well run. Very pleasant staff, all saying hello and big smiles ,it helps!

BEST WESTERN PL... D, General Manager at Best Western Plus Waterfront Hotel, responded to this review
Thank you for the review Jan and we do appreciate your kind words. We do have great team members working at the hotel and all our guestrooms offer a view of the river. I am happy to see you enjoyed your stay with us and we hope you will come visit again in the near future. Moe Razak General Manager

"Best Hotel Ever !"

5
User 22/05/2019

I just love this hotel !!!! The view of Detroit from the rooms is amazing and so romantic. The Front Desk Clerk Cindy also made my stay even more welcoming. This hotel offers the best free breakfast I have ever had in both variety and quality of food from hot to cold.

BEST WESTERN PL... D, General Manager at Best Western Plus Waterfront Hotel, responded to this review
Thank you for your kind words its greatly appreciated it. comments like your assure us that we are doing things right and we continue to strive to all our guests expectations. Cindy is a great asset to our team and we look forward to welcoming you back in the near future. Regards, Moe Razak General Manager

"Best river view. Poor internet."

5
User 21/05/2019

We booked a panoramic river view room. The view was fantastic. Very relax in the room. However, the internet was so slow. It couldn't even load the video. We had to use our own data. Room is clean and comfortable. Breakfast was good.

"NO DINNER!"

3
Tom M, Kingston, Canada 20/05/2019

No food available in the restaurant except the breakfast buffet with the usual suspects I Had to go out in the rain to find a restaurant. VERY DISAPPOINTING! Staff was courteous. The rooms were bright and clean. The location was great.

"Excellent hotel! "Plus" line makes all the difference!"

5
User 14/05/2019

Modern, clean, and friendly staff. Pleasantly surprised about this nice Best Western hotel. Breakfast was included and wifi too! Great price. Would have been perfect if parking was included or if it was disclosed at booking that there is a fee. I believe the daily parking rate was $15.

BEST WESTERN PL... D, General Manager at Best Western Plus Waterfront Hotel, responded to this review
Thank you for the great review and we do appreciate your feedback. The $15 parking fee should be advertised on all booking channels and please let me know which site you booked so i can follow up. Kind Regards, Moe Razak General Manager

"Boy Scout"

4
Charles R, Louisville, Kentucky 14/05/2019

This hotel is very nice and accommodating to kids. My Boy Scout Troop stayed one night the pool was warm clean the beds are comfortable and we had a beautiful view of Detroit skyline in the river. Parking wasn't the greatest for a large van but we made it work.

"Always a great experience"

5
Venture61458361233, Taylor, Michigan 13/05/2019

I stayed at this hotel when I visited Canada in January and it was nothing but great so when I planned to come in May I chose to come here again. The check in was fast and friendly and the checkout was even faster. It was clean and the atmosphere was nice and relaxing. Keep up the great job.

BEST WESTERN PL... D, General Manager at Best Western Plus Waterfront Hotel, responded to this review
Thank you for taking the time to write a review about your stay with us! We are so pleased that you enjoyed your stay and we look forward to welcoming you back now!

"Lovely waterfront view and rather pleasant overall!"

4
Tsangs53, Welland, Canada 12/05/2019

It was over 10 years ago we visited Windsor and we stayed at the same hotel! They did a lot of work to keep the hotel up to date and generally gives one a very good impression when entering the lobby! Receiption staff did not appear overly friendly but professional and efficient! Our room had a waterfront view and the decor was nice! The room was a bit on the smaller side but the bed was comfortable! The washroom wall paper could surely use some refreshing! While the room came across pretty clean but the carpet felt somewaht dirty to the touch! Very reasonable self parking at CAN$15 but one needs to walk outside the building and going across the street to the parking garage at the back. The breakfast was better than most and seating was plentiful even during rush hour! Overall a very pleasant stay and will surely stay there again if and when the ocassion arises!

BEST WESTERN PL... D, General Manager at Best Western Plus Waterfront Hotel, responded to this review
Thank you for staying with us and for taking the time to write your comments about your stay. I am truly very sorry that we did not meet all your expectations and thank you for helping us improve. Moe Razak General Manager

"Weekend stay in Windsor"

5
User 08/05/2019

Thouroughly enjoyed our stay at this hotel. Hotel was very clean even thought it was super busy it was clean at all times. Buffet breakfast was great and had tons of options. Beautiful river views even from the gym.

BEST WESTERN PL... D, General Manager at Best Western Plus Waterfront Hotel, responded to this review
Thank you for choosing to stay with us and we hope to welcome you back soon! Moe Razak General Manager

"Between full service and budget"

3
User 07/05/2019

This hotel appeared to be sitting on the fence between a discount hotel and a full service hotel. The staff was very good, both friendly and as helpful as possible. The included hot breakfast was good. The partial riverfront view was pleasant. The hotel was very close to the Windsor International Aquatic Training Centre which was the reason for the visit to Windsor. It's the details that can move this hotel to a full service offering. The bar was not fully stocked and was not able to serve some basic cocktails due to lack of inventory, such as an Old Fashioned, one of the most popular cocktails in North America. They also did not have any bourbon whisky, one of the most popular whiskys in the US, although the hotel is just across the river from Detroit. There was also no food available through the bar in the evening. There was a fire in the facility during my stay. While not the fault of the staff or management, the situation could have been handled better. All of the guests were forced to wait in the lobby while the fire was being dealt with by the FD. There was little information forthcoming to the guests about the status of the situation (we had just returned from dinner and were prevented from returning to our rooms). Announcements with status updates to the guests would have been helpful to calm the guests. Also when the fire was finally extinguished, guests were permitted to go their rooms via the stairs, since the elevators had to be restarted so their service was delayed. There should have been staff available at various points in the stairwell in case individuals experienced any difficulties climbing the stairs.

"Waterfront View"

2
1Nel2014, Toronto, Canada 02/05/2019

Clean comfortable hotel with great waterfront views of the Detroit River and downtown Detroit. Pleasant staff. Buffet breakfast was great with lots of options. Best coffee I had was there. Elevator was slow and the room could have had more lights. Staff were pleasant and helpful. Great location to walking path along the river and other amenities.

"Excellent hotel in a great location."

5
Alex S, Glencoe, Ontario, Canada 01/05/2019

The Best Western Plus Waterfront Hotel is an excellent hotel in a great location. The breakfast was excellent, the view from the room of the river was great, parking was easy and the employees were friendly. I will definately book this hotel again.

"Nice view, clean rooms, friendly staff."

5
LuvMex828, Sheboygan Falls, Wisconsin 28/04/2019

We stayed for 2 nights while attending an event in Detroit. The hotel was very easy to get to from the bridge and the tunnel, the riverfront was beautiful. We enjoyed the view in daylight and at night. The room was very clean and comfortable. On the second day, our room was very nicely straightened up for us. The breakfast was delicious, and the staff were super friendly and polite. Both mornings, there was a variety of hot and cold items. Parking was convenient in the municipal lot, but it looked like there may have been some people who parked in the drop off lot overnight because there were a lot of cars in it at almost 10:00 pm when we walked by. The hotel is conveniently across the street from the Transit Center where you can catch the Tunnel Bus. The only annoyance was the elevators. One didn't seem to be working and although it was fast when you finally got in one, the wait for it was almost always long. The hotel seems to be aware of the issue because on Sunday morning during the rush of checkout, a staff member offered to take a group of us to the staff elevators because the elevators are so busy and full at peak times. He was also super friendly and polite and we really appreciated his help.

"Wonderful Accommodations"

5
User 25/04/2019

My niece and I stayed here when we were in town to go to Adventure Bay Waterpark. The gentleman who checked us in was incredibly kind and welcoming. He asked her if she wanted to be up really high and she excitedly said yes. He put us on the 22 floor, which is the highest. The view from our room was pretty amazing.

"Downtown Windsor on the River"

4
Liza B, Arthur, Canada 23/04/2019

Request a riverside view if you're interested in seeing the lights at night. There is a nice breakfast buffet that includes eggs, sausage, waffles... I loved the french toast. I was pleased the pool was open till 11 at night so I had time to enjoy it. Loved how warm it was and I enjoyed the sauna as well. Staff were very friendly and the hotel was clean. There's a beautiful walking/jogging trail along the river right in front of the hotel. Parking is a bit out of the way behind the building but still reasonable. My only concern, only 2 of 3 elevators were working and they were slow and shaky at best.

BEST WESTERN PL... D, General Manager at Best Western Plus Waterfront Hotel, responded to this review
Thank you Liza for the review its greatly appreciated. I am glad to see you enjoyed our facilities at the hotel and we are in the process of renovating all 3 of our elevators. Once again thank you for feedback and we look forward to welcoming you back in the future. Kind Regards, Moe Razak General Manager

"If you want to lose slepp, this is a good place."

2
User 22/04/2019

Very Noisy and careless front desk staff. You can sleep in this hotel as it was noisy. I complained to the front desk stuff in several occasion and all I got was lip service. Our relaxing vacation turned out to be a nightmare and hotel manager did nothing to calm the situation and address the source of so much noise. Sorry, we will not return to this hotel. It is a beautiful hotel with a pretty poor management services. The restaurant and the staff however were extremely pleasant. Room service was great. The issue was mostly the front desk and hotel management

BEST WESTERN PL... D, General Manager at Best Western Plus Waterfront Hotel, responded to this review
Thank you for the review and if you can reach out to me that would be great. I see from the review you mentioned that we have a restaurant onsite and that we offered room service; both are not offered at our hotel. We do offer a complimentary buffet breakfast at the hotel and its located across from lobby area. I would like additional information about the noise you encountered at the hotel as I am not showing your incident in my security report. Look forward to speaking with you soon and my apologies that we didn't meet your expectations this time around. Moe Razak General Manager

"Clean and comfortable"

4
Jeremy B, Gravenhurst, Canada 21/04/2019

Nice hotel with view of the river. Only complaint was slow elevators and low def tv signal on the flatscreen. Bed was comfortable with a variety of pillows. Lots of plugs for electronics, and wifi was above average for a hotel.

BEST WESTERN PL... D, General Manager at Best Western Plus Waterfront Hotel, responded to this review
Thank you Jeremy for the review and i do appreciate your comments as they help us improve. Regards, Moe Razak General Manager

"Couldn't go back to our room"

3
stacey720, Toronto, Canada 21/04/2019

The hotel needs to improve staff training, check in system and communications among staff. We checked in at 3 pm by one staff, gave the staff our credit card and IDs, signed the form, got our room keys and parking pass, and then went out. When we returned around 7 pm our room keys didn't work and the other staff said we didn't check in. We were asked who checked us in at 3 pm, how am I supposed to remember who checked me in when the staff don't tell me their names or write down their names? Do I have to write down the staff's name from now on? I have stayed in several hotels in many counties and this has never happened! Our children were already hungry and not having the access to the room where our car key was made it way worse. We eventually got into our room but the thought that the hotel didn't have the record in the system that we checked in and could have assigned our room to someone else and our stuff could have been gone terrified me. And I didn't get a follow up from the staff how they fixed the problem in the system and ensure this won't happen again. Therefore even though the hardware of the hotel is nice I am concerned of returning because of this security issue. Breakfast time was very busy, there should be a better way to improve the flow.

"Excellent hotel"

5
Visitor233, Toronto, Canada 17/04/2019

THe hotel is newly renovated, clean and with great furniture and finishes. I stayed in a river view room on the 16th floor and it was probably one of the best hotel rooms i have evert stayed in. Everything was fantastic.

BEST WESTERN PL... D, General Manager at Best Western Plus Waterfront Hotel, responded to this review
Good Morning and thank you for taking the time to send a review. We are happy you enjoyed your stay and look forward to having you again in the future. Moe Razak General Manager

"Concert at casino stay"

5
User 15/04/2019

Stayed here because it was a short walk to the casino for the show and lots of places to eat close by. Had an upgrade with a great river view. Breakfast was great. Casino hotel is a rip off on concert nights!

BEST WESTERN PL... D, General Manager at Best Western Plus Waterfront Hotel, responded to this review
Good Morning Daniel and thank you for taking the time to write the review. We are happy you enjoyed your stay and look forward to having you again in the future. Moe Razak General Manager

"Great stay"

5
Q1185YXdavet, Orlando, Florida 13/04/2019

Rooms were good. Breakfast area was spacious and great variety. Beautiful view of the Detroit River. Have to park across the street in municipal parking but it's so close and easy. Will stay again for sure.

BEST WESTERN PL... D, General Manager at Best Western Plus Waterfront Hotel, responded to this review
Good Morning and thank you for the awesome review! We look forward to seeing you in the future! Moe Razak General Manager

"Great location and value; and hot breakfast included"

5
Go03640894145, Ontario, Canada 10/04/2019

Great stay for the 2nd year in a row (3rd time overall at this hotel) that we've returned to this hotel for an annual event my daughter and I attend nearby. We love how comfortable the beds are, amazing hot breakfast and overall excellent value for the price. Thanks.

BEST WESTERN PL... D, General Manager at Best Western Plus Waterfront Hotel, responded to this review
Good Morning and thank you for the wonderful review! Also thank you for being a loyal guest and we look forward to seeing you in the future! Moe Razak General Manager

"Great Stay"

5
mrmvilla, Burlington, Canada 09/04/2019

Was here for one of my children's sports competition. The room we stayed in was a two bedroom suite and it was utterly impressive. Modern; clean and had everything we needed! The internet was quick enough that the kids could play online games and I could get some work done. Breakfast exceeded our expectations too! Oh and did I mention the view? Apparently all the rooms have a view of the water and the Detroit skyline.

BEST WESTERN PL... D, General Manager at Best Western Plus Waterfront Hotel, responded to this review
Good Morning Michael and thank you for the awesome review! Glad to see you and the family enjoyed the hotel. You are correct all our guestrooms have a view of the river and we look forward to seeing you in the future! Moe Razak General Manager

"Met all expectations"

5
User 04/04/2019

My husband and I only stayed one night but everything was perfect. At night the view of the river was really lovely. We chose the hotel because of the proximity to the casino as we were going to see a show there. The breakfast was excellent and was a wonderful start to the day.

"Great Place!"

5
User 02/04/2019

Very Comfortable Hotel with great views. The breakfast in the morning had a great selection of food which was very fresh and kept very hot. The best part of the hotel is that it is pet friendly which is sometimes hard to find. Thank you!

"Outstanding front desk service!"

5
User 01/04/2019

My mom and I had an amazing stay at the Best Western plus waterfront, we came all the way from Barrie which was a 4 hour drive. I forgot my resumes at home, and after going to staples having no luck printing them off we came back to the hotel to use the business centre. Again still had no luck. Thanks to Cindy at the front desk, she went above and beyond to help us get my resumes printed. She printed off and stapled multiple copies, in the end even asking if she could take one of my resumes to show her superior. If it wasn't for Cindy and her patience and caring demeanor, we would have not gotten done what we came down here to do in 2 days. Thank you for all your help!!!!!!!

"Waterfront"

5
Passport59514547949, Orillia, Canada 29/03/2019

The waterfront hotel has a scenic view. The Breakfast is Great and the Bar in the evening is very friendly. The hotel is upgrading the elevators and the staff is very friendly. Close to downtown and the Casino. Walking is safe and the walk along the St. Clair river parkway is excellent for running or just strolling.

"The View"

5
Inspire05987906750, Alpena, Michigan 27/03/2019

Great stay, the room had a fantastic view. The hotels was very nice. The staff was very helpful. And the breakfast was one of the best. The staff was very helpful for even directions to achieve our goals.

"Great value , clean property, and nice view of Detroit skyline "

3
thekashman, Vaughan, Canada 25/03/2019

We stayed at the hotel couple of days ago. The Hotel located on the river side facing the Detroit skyline and approximately 600m from Windsor Cesar Casino. Lots of restaurants and other shops nearby including Windsor art centre and museum. Overall, the hotel is clean and well maintained and offers a business centre, three meeting rooms. Indoor shallow swimming pool on the third floor with a small fitness centre (amazing view of the river) you really wanna work out there. We originally booked two rooms and the breakfast came included (hot breakfast egg and BK sausage, ham, and beans). Also, cereals , some dairy items , fruit and Belgium waffles machines. One downfall, the parking wasn't included in the price and wasn't mentioned at the time of booking(cost$15 flat rate per day). Staff at front desk and the breakfast bar were friendly and accommodating. Rooms, were clean and spacious with great view. However, one of the rooms the window was really foggy that blocked the nice view for us. And the safe in the other room wasn't working. Each room have its own safe, iron , and heat thermostat controller. The hotel was renovating and going through replacing the elevator but that caused a huge wait time every time we wanted to use it. This really was the biggest inconvenience that we faced during our stay even though there was a post explaining. However, I wasn't notified when I was booking the room and I was charged full price for the room! Considering these major issues. The room should have been offered at a discounted price to cover the inconvenience that we had to deal with.

"Amazing view"

4
tikitanna, Goderich, Canada 25/03/2019

My husband and I stayed at this property for two nights in late March. I booked a queen/panoramic view and it was worth the extra money. We were on the 17th floor with an amazing view of the Detroit skyline. Our room was quite small, but cozy and equipped with all we needed. We knew that the hotel was having problems with the elevators (renovations) and we were prepared for the service elevators. The room was very clean and quiet. There is a full breakfast buffet included with your stay, and that in itself was pretty awesome. Everything you could possibly want in a morning meal. The staff in this hotel were friendly and helpful. Be prepared to pay $15/night for parking. The only downside was the awful pillows. A little too soft for my liking, but that's all about personal preference. I recommend this property to anyone looking for a quick getaway to explore the Windsor area and all it has to offer.

"Amazing room with a sunset view"

5
Curious54670850550, Bradford West Gwillimbury, Canada 25/03/2019

We stayed in the panoramic room which was so nice with the bed facing the window - just be careful the way the rooms are situated you can look right into the bed beside and above and below you - luckily they were empty at first then we closed the curtain part way so it was ok and could still see the sunset view and nothing more lol

"Rose City"

4
User 19/03/2019

Regular elevators were out of service so only service elevators were available however this was referenced on their website.Not a big deal. Breakfast that was included one of the best ever. Excellent location especially if you plan to attend a sporting event in Detroit using the tunnel bus as the bus terminal is directly behind the hotel.

"You work in hospitality! Try being polite."

4
Jet47776854115, Grosse Pointe, Michigan 19/03/2019

Dark haired woman with an accent who works at the front desk was EXTREMELY rude when we came in asking about early check-in and breakfast. Maybe she has never heard the saying “it's not what you say, it's how you say it”... otherwise the hotel was fine, the breakfast mediocre but it's free so you get what you pay for (or didn't pay for)

"All excellent except elevator situation"

4
CovAmy, Ocala, Florida 17/03/2019

The riverfront room has a view that can't be beat! I'd come back to this facility again just for that. Everyone we came across was friendly and welcoming. The room was also well cleaned and stocked. Our only complaint is 2 of the 4 elevators were down. In such a big hotel, it caused long waits and being packed uncomfortably (and probably not safely) within the elevator itself. Thank goodness everyone we met in the elevators was pleasant. I hope this gets repaired quickly so this hotel will get the 5 star reviews it otherwise deserves.

"good stay"

4
User 17/03/2019

nice staff and very beautiful view, kids were enjoyed the stay and the swimming pool and also the breakfast was very good with multiple options available, also the leaning was pretty soft and clean at the most

"Beautiful hotel room overlooking the Detroit River"

5
Doymo, Michigan 17/03/2019

We were upgraded to a Junior Suite, which was a great way to start off! The room obviously was spacious. We had an amazing panoramic view of the river. The room was clean and well appointed. It was extremely quiet, tucked in a corner. The hotel staff was friendly and helpful. We parked in the public parking structure behind the hotel for $15/night. Buffet breakfast was served in the lobby. It was very crowded but the food was varied and plentiful. We will definitely stay again.

"Nice Hotel"

4
philmW723PE, Detroit, Michigan 11/03/2019

This hotel has a great location and was very nice. Located right on the river and within walking distance of the casino and several restaurants, it fit my needs extremely well. I believe the hotel is 22 stories tall and there are excellent views of the river and Detroit. The rooms are well kept and not totally out of date. I would say a nice hotel and would stay here again.

BEST WESTERN PL... D, General Manager at Best Western Plus Waterfront Hotel, responded to this review
Good Afternoon philmW723PE and thank you for taking the time to review the hotel! We are happy you enjoyed your stay!! See you in the future.

"Great room!"

5
User 10/03/2019

We had a great time at this hotel, we stayed for a couple of nights so that we could go across into Detroit to see the Ford Museum. The room we had was spectacular, with views of Detroit and the river. Beds were very comfortable and staff friendly. We even had breakfast included which I didn't realise. Also had parking onsite which was good.

BEST WESTERN PL... D, General Manager at Best Western Plus Waterfront Hotel, responded to this review
Thank you very much for the taking the time to review the Best Western Plus Waterfront Hotel! We look forward to seeing you in the future and thank you for the kind words! Moe Razak General Manager

"Brought the fam"

4
User 08/03/2019

We wanted to do an “international” trip for our young ladies birthday. Windsor it is. The hotel is very good. The cleanliness is excellent. Front desk above average, although rather scripted. We did the pool right away. I think it's about 3.5 feet throughout, no hot tub, no sauna. The workout room has a spectacular river/Detroit view (if you can call it that), with enough cardio and free weights to make the creative weekend warrior pleased. The hotel is a close walk to interesting ethnic food, which we appreciate and just right off the tunnel exit. One small thing, I won't fault the hotel, but the main elevators were out because of a leaky pipe or something, so we had to take the service elevator to our room. Overall, considering the price, we all give the hotel a thumbs up.

BEST WESTERN PL... D, General Manager at Best Western Plus Waterfront Hotel, responded to this review
Thank you for the review Matt and we look forward to you and your families return!

"Seriously?"

2
Happiness18547343430, Warren, Michigan 04/03/2019

Someone had pulled the fire alarm in the hotel. None of the guests knew what was going on at the time. Since we were on the 20th floor and had to walk all the way down (can't use the elevators) it was very strenuous. A lot of very upset people! An apology or some explanation to it the next day would have been appreciated.

BEST WESTERN PL... D, General Manager at Best Western Plus Waterfront Hotel, responded to this review
We are sorry to hear you did not enjoy your stay with us and please do accept my apology that the fire alarm was pulled around 7:45pm. You are correct when the fire alarm is activated the elevators are set to be recalled to the main lobby for the fire department and once the fire department gives the all clear the elevators are released. We look forward to wowing you in the future! We really hope you will visit us again. Moe Razak General Manager

"Drity elevator but comfortable bed's!"

4
ianmK9225ML, Conters im Prattigau, Switzerland 28/02/2019

The local area had been hit by alot of wind those days prior to our visit. The main elevators were out of service so we were asked to use the service lift instead. No issues with that but the elevator floor hadn't even been vacuumed even leaving a cigarette bud on the floor. Nasty. The beds, workout room and sweet lady working the breakfast buffet saved the day! I can't remember I had a pillow that soft, a gym with that good a view and a breakfast with that nice of staff. She really saved the morning !

BEST WESTERN PL... D, General Manager at Best Western Plus Waterfront Hotel, responded to this review
Thank you taking the time to review our hotel. We are Happy to tell you that the hotel is undergoing elevator renovations and they should be brought back to service in the near future. We currently have 1 guest elevator and 2 service elevators working to easy any waiting time. We hope to see you back after the renovations. Moe Razak General Manager

"Always reliable and friendly"

5
Sandie B, Burlington, Ontario, Canada 26/02/2019

I have stayed at this hotel many times and the staff are always very friendly. The rooms are clean and very nice. I had to cancel once due to weather conditions and the reservation person at the front desk allowed me to do so without penalty. The staff are very professional and truly care about the comfort of their guests.

BEST WESTERN PL... D, General Manager at Best Western Plus Waterfront Hotel, responded to this review
Thank you Sandie for the review and we appreciate your loyalty to our hotel. You are a valued guest and thank you for the kind words. We look forward to welcoming back soon! Kind Regards, Moe Razak General Manager

"Weekend of Leisure"

5
pote04, Windsor, Ontario 25/02/2019

Lovely room with a spectacular view of the Detroit River. Their morning breakfast was excellent with choices to please every ones pallet. Enjoyed the convenient location for visiting downtown restaurants and bars. Very close to Adventure Bay Waterpark. Convenient parking but not free parking.

BEST WESTERN PL... D, General Manager at Best Western Plus Waterfront Hotel, responded to this review
We are so pleased you enjoyed your stay with us! All of our rooms offer a view of the river, i am glad to see you enjoyed our complimentary hot buffet breakfast! We cannot wait to have you back soon and thank you for the great review! Moe Razak General Manager

"Great place"

5
User 19/02/2019

Great hotel. Lobby is vey large and nice. Breakfast is amazing. Room is very spacious with a great view. Great locating downtown. Reasonably priced. Highly recommend! Pool is nice but shallow. Gym has a great view as well and well located.

BEST WESTERN PL... D, General Manager at Best Western Plus Waterfront Hotel, responded to this review
Good Morning and thank you for the glowing review! I am glad to see you enjoyed your stay with us and we do appreciate your business. Have a great day and we look forward to seeing you in the future! Moe Razak General Manager

"comfortable"

4
User 18/02/2019

our room was very comfortable with a great view of the river and riverside drive only problem was finding the hotel their sign was in such a place that cars parked in front for people registering could not been seen making it difficult to find as it is located next to another large building

BEST WESTERN PL... D, General Manager at Best Western Plus Waterfront Hotel, responded to this review
Thank you for bringing the signage to my attention and we will look into the matter. We look forward to seeing you in the future!! Moe Razak General Manager

"Tough Visit"

3
G528VVjohnr, Oakville, Canada 18/02/2019

I have been to this hotel a few times . Although parking is across the street, usually a good stay. This time the elevators were not working - and had not been for two weeks? Also at breakfast there was a young lady that was obviously under the influence of something that went to the breakfast area yet no staff did anything to react, something that made many in the area uncomfortable. Because of this, I will be trying another hotel in the area on my next visit.

"Nice Mid Winter Getaway"

4
shawnr418, Toronto, Canada 17/02/2019

Visited Windsor for mid winter getaway, went to a show at Caesars casino. Stayed at the Best Western on the the waterfront, 5 minute walk to casino. Have stayed here a number of times and accommodations are always superb. Only downfall this visit was elevators not all functioning, thus waiting time to go up to floor and down from floor was slow. Though service elevators were available, didn't speed up time. Rooms, staff and resturant / lounge, were all good. Would have rated it 5 stars if it weren't for elevators. Definitely stay there again.

BEST WESTERN PL... D, General Manager at Best Western Plus Waterfront Hotel, responded to this review
Thank you for taking the time to review the Best Western Plus Waterfront Hotel. During the polar vortex we did experience a water pipe burst which effected our elevators and currently they are being renovated/upgraded. we look forward to seeing you in the future! Moe Razak General Manager

"Terrible customer service"

2
User 17/02/2019

We stayed here celebrating a friends birthday for just one night in their junior suite. The hotel itself was very nice and I have no complaints about the amenities they offered. We came back from bars a little after 1am with a group of 8 girls. Maybe we were being a little louder than usual, but nothing obnoxious at all. As we got into the elevator someone working for the hotel followed us in and warned us that it was quite hours at 10pm and if we did not oblige we would be fined $200. We all politely thanked her for letting us know, but her tone was no where near understanding or friendly. Not even 5 minutes after we got into our room, their was a security guard knocking on our door screaming at us telling us that we had the room over occupied, we were being VERY loud, and that she was going to wait until 4 people left the room. As we walked down the hall we watched as the same security guard was yelling at another room of 4 people for being too loud and laughing too loud. After the 4 of us had got into the elevator to leave our friends still in the room said that security knocked for a 2nd time telling them this was their 2nd strike for noise and the 3rd time they were going to call the police. This hotel treated us like children and we did not pay $400 for a room for this kind of service. If you are planning on visiting Windsor for fun with friends at all, do not stay here.

"Our Valentine's Day Trip"

4
dianapD2503HD, Detroit, Michigan 15/02/2019

Basic, but beautiful scenary. Parking is away from the building in the back (parking structure) Had to use service elevators (I am sure they plan to repair the main lobby elevators soon), rooms and lobby beautiful atmosphere. Maintenance had to come in and repair the heating system, but was very professional and efficient. We had a perfect view of the river and sites. Very enjoyable. Issue with communication: Not informing me of additional charges at reservation. But corrected issue.

"Could of been better"

2
User 14/02/2019

Broken elevators and loud banging in the hallways.with no compensation still had to pay full price and this hotel is over priced.Toilets had a hard time flushing and the facets in some rooms had no pressure. Breakfast and service was very good.

"Best Western Riverfron Windsor"

4
Steve M, Puslinch, Canada 14/02/2019

They struggled with issues from the recent cold weather due to broken pipes taking out the main elevators. staff did try to accommodate best as possible. Fluctuation of room rates daily is annoying at the least. New and improved breakfast was good.

"Beautiful location"

5
karenb52, Montreal, Canada 08/02/2019

Staying here for business - the room was beautiful! Spacious and comfortable, with a beautiful view of the river. The complementary breakfast was also great : full choice of eggs, bacon, muffins, oatmeal - I couldn't think of a single thing missing. Also appreciated the complementary coffee and tea in the lobby

BEST WESTERN PL... D, General Manager at Best Western Plus Waterfront Hotel, responded to this review
Good Morning and thank you for the glowing review! I am glad to see you enjoyed your stay with us and that you enjoyed complimentary hot buffet breakfast. Have a great day and we look forward to seeing you in the future! Kind Regards, Moe Razak General Manager

"The View is AMAZING"

5
User 07/02/2019

Had the pleasure of spending the night here for a meeting due to an impending ice storm. Was given a Jr. King Suite with a panoramic breathtaking view of the Detroit Skyline which looked amazing at night. Fresh cookies at check-in were a bonus. Hotel staff was very friendly and although they were having some bad luck with flooding they still had smiles on their faces and made sure guests were accommodated.

BEST WESTERN PL... D, General Manager at Best Western Plus Waterfront Hotel, responded to this review
Thank you Dharmesh for the great review and we do appreciate your business. Have a great day and we look forward to seeing you in the near future! Kind Regards, Moe Razak General Manager

"Panoramic River View is worth it!"

5
MadBadge82, Shelburne 05/02/2019

My husband and I stayed here for one night on December 27th. We booked a panoramic river view room and it was worth it. The price was great and it included a full hot buffet breakfast. The Keg is a 2 minute walk to the right and the service there was fantastic as well. The hotel was clean, the service was great. The bed was comfortable and the view was just incredible. We will definitely be returning to enjoy the views in the summer!

"Great value and location"

5
Explorer45865395790, London, Canada 04/02/2019

Clean and well equipped hotel overlooking Detroit skyline great indoor pool and fitness facility. Delicious buffet breakfast included. . Everyone was very pleasant and helpful. Great location downtown near indoor aquatic centre/ waterpark and casino.

"Nice getaway"

5
Companion40397456394, Lakeshore, Canada 26/01/2019

Loved the view great location if you are going to the casino the rooms were very clean and service was great lots of restaurants close by the breakfast was perfect and the lobby bar had a great selection

"Great Stay"

4
Sadie280, Cambridge, Canada 21/01/2019

We stayed as a group last week attending the auto show in Detroit. The Keg restaurant is one block over so it is an easy walk. Parking is in back of the hotel in a raised lot. The rooms are a nice size and well insulated as they are quiet at night. The beds are very comfortable and we had a river view overlooking Detroit. They have a really good breakfast buffet in the morning that is well stocked and serviced; enough selection to appeal to every appetite. I have stayed here twice before and will stay again.

"January 2019 4 night stay"

5
Navigate23061576827, Oakville, Canada 20/01/2019

Excellent hotel and staff - great complimentary breakfast and business centre - amazing walking trails and view right outside the front door. The front desk, breakfast and hosuekeeping staff all had a service attitude.

"Recommended"

5
Culture56398699806, Bremen, Germany 18/01/2019

Great location with lovely views. Tunnel bus station 1 minute walk allowing easy and quick access to downtown Detroit. Great value for money, helpful staff. Overall a very pleasant experience. Would stay again for sure.

"Great Hotel close to Casino"

5
Rgillis39, Picton, Canada 16/01/2019

If you don't want to pay the price to stay at the casino this is the place. Short walk to Casino. Nice view of the river. Room clean and bed not bad. Breakfast is excellent in a nice setting. Staff very nice. No parking at hotel but public parking just behind. Short walk across the street with in and out privileges. Daily parking cost. I would definitely stay here again.

"Great place to stay!"

4
Echo02, South River, Ontario 16/01/2019

Wow! excellent breakfast with lots of selections. This is one of the best hotel breakfasts we've ever had! Wow! fabulous view!! The riverfront looking across to Detroit and down to the Ambassador Bridge - great view at night with the lights! Wow! the pool and fitness area! well set up and looking out on the riverfront! We also found the service excellent from front desk personnel to dining room ladies. We had a slight issue in our room and someone was at our door very quickly. Quite impressed. And besides all this, the bed was super comfortable! Would definitely recommend!

"Cousins Wedding"

5
964BrendaM, Glencoe, Canada 15/01/2019

Our stay at the Best Western in Windsor was wonderful! We were on the 17th floor overlooking the river and the city of Detroit. Our room was spacious and very clean. Although the parking was easily accessed I was not aware of the extra charge at time of booking. So instead of $167 per night it ended up over $200 with parking and taxes. All that said we would probably book this hotel again.

"Best Western River View is Wonderful!"

5
Navigate66268466569, Detroit, Michigan 14/01/2019

This hotel is a great “stay-cation” for anyone wanting to get away for the weekend. The kids loved the pool, wife loved the casino nearby, and I loved the view of Detroit City. First class all the way!

BEST WESTERN PL... D, General Manager at Best Western Plus Waterfront Hotel, responded to this review
Thank you for the amazing review and we do appreciate you taking the time to write the review. I am glad to see you everyone in the family enjoyed their time at the hotel and we hope you will come back again soon! Kind Regards, Moe Razak General Manager

"Cheaper across the river if you don't mind a few inconveniences"

4
User 10/01/2019

We booked this hotel to see a Greta Van Fleet concert in Detroit. It was considerably less expensive than staying in Detroit itself. Things to know if you are a US citizen planning to stay at this hotel: If you are arriving in Detroit by train it will cost you about $70 to get through the tunnel to Canada by Taxi, I believe it will cost more coming from the airport. The hotel does not run any type of shuttle service and there is no Uber available. We still saved money with this expense. There is a bus station directly behind the hotel where you can buy Tunnel Bus tickets for $5 each way. The bus takes you through the tunnel, then everyone gets off and goes through immigration, which involves them looking at your passport and asking where you are going. If you have luggage it will be subject to a possible search. The time this takes depends on how many people are on the bus about 10 to 25 min. Then everyone loads back on the bus and it makes a loop through downtown Detroit, including Little Caesars Arena, Fox Theater area etc then back through the tunnel to do the same thing on the other side. The tunnel was undergoing some construction while we were there so the route and schedule had been modified. You can check the schedule online under Windsor Tunnel Bus. Be aware of your geography, Windsor is SOUTH of Detroit. We had a partial river view and it was indeed partial, but still beautiful. Staff was very helpful with bus information and late night restaurant delivery information. Room was very clean and comfortable. And breakfast was good. If this hotel had one negative it is that there are insufficient elevators to service the number of floors. If you have enough luggage that you need a cart, you could have trouble getting an elevator in the morning. Just getting down to breakfast was a minimum of a full 5 min wait for an elevator, for two of us. Every car was full going up and down. Seventeen floors is a bit of a hike before breakfast.

"best western waterfront in windsor ontario"

5
Road58520610613, Burlington, Canada 10/01/2019

great..view......very well stocked breakfast .......friendly and courteous staff.....clean.....close to wanted sights or stops......reasonably priced........great locationmy wife and I stayed for four nights. A post Holiday season get away, which we thoroughly enjoyed. From the hotel we conveniently, got the tunnel bus a few times to Detroit

"best western"

4
User 07/01/2019

It was a very good value, good view of the river. It is close to many attractions. The wait for the elevator can be tedious, but other than that everything was good. The breakfast had many choices. I would recommend this hotel for those visiting Windsor.

"Pleasantly surprised"

5
User 07/01/2019

Loved the view if Detroit. Very comply beds and pillows. Great breakfast. Close to lots of restaurants. Very friendly and helpful staff. Would defiantly stay there again. I have nothing else to say so this is to get 200 words.

"Love the location and view"

4
Traveler61473606645, Toronto, Canada 06/01/2019

Excellent location. Beautiful river view. Clean and lovely rooms. Very pleasant and courteous staff. Good breakfast. Busy elevators, especially in the morning so allocate a few extra minutes to get down. Overall pleasant stay and will definitely return, as well as recommend to others.

"Best of the rest!"

5
Madhu Mohan D, Glen Burnie, Maryland 04/01/2019

My suggestion is to opt for Panaromic view room! Super view of river and Detroit city. Amazingly superb breakfast! Rooms super clean and everything in the room was fresh and nice. Pool is very good, everything else is good too! Downside is Bar is up till 10.30pm and no free parking

"Staff makes the Stay"

5
Wendy O, Slinger, Wisconsin 24/12/2018

Audrey, Vula, Arturo, Richard, Karen.....there's a reason I remembered everyone's name...because they make the difference between a good stay in another country into a GREAT stay in another country. One would think serivec could be compromised during the busy holiday season - especially the weekend before Christmas, but this staff was on the front line anticipating problems before they occurred. I will return often. Wendy

BEST WESTERN PL... D, General Manager at Best Western Plus Waterfront Hotel, responded to this review
Thank you for the great review Wendy and we do have great team members working at the hotel. I do appreciate that you took the time to acknowledge some of our staff members and we look forward to welcoming you back. Happy Holidays! Moe Razak General Manager

"Overnight Stay"

3
Brittany R, Michigan 23/12/2018

We stayed overnight visiting from Michigan and I picked this hotel because of the views and amenities it had to offer. We were able to check in before 3pm, which was good because for the rest of the night, there were tons of people coming in after us. Our room was on the 18th floor and the elevators were speedy. Our view was a riverfront view on a side angle, but nice nonetheless. The room was clean and the colors were cozy. The bathroom was a tad on the smaller side and shutting the door to use the toilet was a little difficult as it is right in front of it.The parking was easy at the garage behind the hotel and we never had any issues. We did encounter a bum that had came in the rear entrance of the vestibule leading to the parking lot that was begging for money. After my husband denied him, he lunged toward me and being six months pregnant I screamed at him and my husband pushed him away. I think the hotel needs better security at this rear entrance so that not just any bum off the street can walk in. There seemed to be a wedding going on downstairs, and by midnight, all the drunks were coming up to their room, and on our floor, two young men stood in the hallway drunk and being loud. Children were running the hallways and parents being equally loud. I'm not sure the hotel could have controlled this, but it was annoying and we never slept all night. We didn't stay for breakfast and headed back home around 5:30 am. It was a nice hotel, but I probably would not return.

BEST WESTERN PL... D, General Manager at Best Western Plus Waterfront Hotel, responded to this review
Thank you for taking the time to share your thoughts about your recent stay. We appreciate your feedback and will share your comments with the respective departments. Again, we're sorry you did not enjoy your time with us and hope you will give us another chance. Moe Razak General Manager

"Great views"

5
amquest139, Essex, Canada 21/12/2018

We stayed at the Best Western Plus Waterfront when we travelled to Windsor for a concert at Ceasar's Windsor. The hotel is a nice walk along the waterfront to the Casino. The room views are great and they included a lovely breakfast. This is a great place to stay and you get real value for your money. The staff are very helpful and professional.

BEST WESTERN PL... D, General Manager at Best Western Plus Waterfront Hotel, responded to this review
Thank you for taking the time to leave us a review, and for the recommendation! We are happy to hear you enjoyed your stay and the location. We hope to see you back again soon. Moe Razak General Manager

"Junior King Suite was a disappointment"

2
User 21/12/2018

I paid for this room because it was suppose to come with a guest room (as pictured online) but didn't. I talked to front desk and didn't even get an apology but instead got a “oh hunny that's the junior king suite you're in, you looked at the one bedroom king suite” I asked why the pictures of the ONE BEDROOM king suite were on the junior and she said it's something higher ups haven't fixed. Or they do it on purpose to take peoples money. Coming from a marketing graduate I know exactly what they're doing and I'm not impressed. $280 and still had to pay $15 for parking that should be included. Elevators are super slow. I've stayed at this hotel before and didn't like my experience and thought for a second time I would like it better. Even more disappointed. Had I known I was getting one room I would have gone somewhere else for a guest room.

BEST WESTERN PL... D, General Manager at Best Western Plus Waterfront Hotel, responded to this review
We sincerely apologize for the challenges experienced during your recent stay with us and want to assure you that this is not the kind of experience that we strive to provide to our valued guests. I am not sure what site you booked your reservation through and we are a corporate organization so it's offensive to say we are using certain marketing tactics to sell our hotel rooms. Happy holidays! Moe Razak

"Beautiful hotel"

5
Cruiser29577548879, Sault Ste. Marie, Canada 15/12/2018

We had a room on the 21st floor looking over the Detroit waterfront and it was a beautiful view. The hotel is very clean and staff was excellent.On issues except a parking ticket.Don't park in the reserved parking.

"Terrific view with beautiful rooms"

5
User 14/12/2018

Very modern, clean rooms with beautiful views of the waterfront and very quiet for sleeping. The front desk staff are friendly and helpful and restaurants are within walking distance. The lounge area was also very pleasant and relaxing.

"Not your typical BW"

5
User 14/12/2018

Excellent hotel, priced right. Location is perfect. Breakfast is appreciated. Great price for its location .Parking charge is a bit high. Staff and service, as always, is great. Really, can't say enough.

"Excellent Views"

5
Robert S, Ottawa, Ontario 13/12/2018

Centrally located this hotel overlooks the St Clair River and Detroit. Beautiful views from all rooms, especially Detroit at night. Rooms are spacious, up-to-date and clean. Buffet breakfast best we have ever had at any BW. Found our room AC/Heater a little noisy. Parking is off-site and not included - would have liked to know this in advance. Would stay here again.

"Great Value"

5
VinceB268, Mississauga, Canada 11/12/2018

The hotel is great. Centrally located, clean rooms and decent restaurant. Includes with your stay is a breakfast pretty much self serve but good, yogurts, eggs, bacon and breads. Would definitely stay here again. Only downside parking is behind hotel not attached.

"Swim meet weekend"

5
User 10/12/2018

What a great view, over looking the Detroit River. Clean and friendly staff that were helpful with all our needs, even helped with a later check out at no extra cost. Was busy this weekend, there was a swim meet and the only down side was the wait for the elevator with that many swimmer staying.

"Nice....for a Best Western"

4
charles b, Fort Myers, Florida 09/12/2018

Spent 4 nights here on a business trip. Room was nice, comfortable bed, and a view of Detroit. They have a free breakfast, same thing every day so, it started getting old but they have a variety of from scrambled eggs, potatoes, and sausage, to cereals, waffles, fruit and juice. They have a small bar open for a few hours and I met some nice people there. I guess I wish they had a restaurant and room service, after working a couple long days I would have liked to ordered room service or even go to the restaurant, but I had to order delivery Parking in in a garage across the street. Overall I give it 4 stars because I really don't have anything to complain about except the lack of a restaurant and room service

"Beautifully updated"

5
User 06/12/2018

We had a wonderful experience staying here for the weekend. The foyer was bright and clean, and the staff very welcoming. Our room was fantastic - spacious and modern with views of the waterfront. The hotel seems to have been recently renovated; the decor and finishes exceeded my expectations. The beds were super comfortable and huge bathrooms! The location was perfect; we walked 2 minutes down the street to The Keg for dinner where we had THE most fun server, which was a great start to the night. Then we walked another few minutes down the street to the Casino and had a great time! I loved that we had so many options within walking distance of the hotel; when we first checked in they gave us a map of the downtown, outlining restaurants, bars, and entertainment that was close by. For us, not being familiar with the area, I thought that was a nice touch. I was also impressed with the breakfast the next morning. There was a TON of selection and the staff was super attentive, clearing plates and wiping down tables so there wasn't a mess left on tables. Overall, I would recommend this hotel in a heartbeat if you are coming to the Windsor or Detriot area.

"Great value. Beautiful view! Great service!"

5
Minghua L, London, Canada 05/12/2018

This was my 5th time going to this hotel. The location is excellent. I had the best view of the Detroit river over looking at the US. The hotel is well kept and I would say it's one of the best Best Western Plus hotels!

"Visiting university"

4
LeeL03, Whitby, Canada 04/12/2018

My son and I stayed for a night at this nice hotel. It is located on the river front with a view of the Detroit skyline and walking trails nearby. The hotel has been updated and the room was spacious with comfortable beds. Breakfast was included and was good. There is an indoor pool that was of a decent size and warm. Staff were all friendly. Overall a very pleasant stay.

BEST WESTERN PL... D, General Manager at Best Western Plus Waterfront Hotel, responded to this review
Thank you for the great review and i am glad to see you enjoyed your stay with us. We do have great team members working at the hotel and we do offer great facilities at the Best Western Plus Waterfront Hotel. We hope you will come visit again soon! Moe Razak General Manager

"Great service, good product, modern, updated amenities and decor"

4
Jeevis, Ontario 02/12/2018

This was my second stay at this property and I would not hesitate to recommend it to fellow business travellers. Those travelling for leisure would also find the hotel provides a good product and goid value. The only item that didn't make this stay perfect was the level of noise made by some members of the groups that were staying here at the same time.

"Dissapointment"

2
Getaway04039433010, Toronto, Canada 01/12/2018

Tv remote inoperable had to be replacedpoor lighting in room. Room cold as heating unit was off therefore had to wait for room to get warmParking facility off site makes it a pain for off loading and loading in inclement weatherGuest book not in room on arrival had to request it.Not a good beginning for a stay

BEST WESTERN PL... D, General Manager at Best Western Plus Waterfront Hotel, responded to this review
Thank you for bringing these issue to my attention and i have spoken to my management staff about your review. Sorry for any inconvenience this might have caused you and i hope you will give us another chance in the future. As you see from other reviews this is not the norm and please do accept my apologies. Kind Regards, Moe Razak General Manager

"Good times"

5
Camper09131268901, Toronto, Canada 28/11/2018

The hotel was great, prefect for what I needed and very affordable. I would definitely stay here the next time I am in Windsor as it close to everything and the view of the river is pretty awesome. Much better than the last place i stayed in Windsor

"Amazing Riverfront Views"

4
Ouida S, Ajax, Canada 27/11/2018

I was in Windsor for a couple of days to watch my nephews' play and needed somewhere to stay. CAA booked me into the Best Western Waterfront hotel with a riverside view. My room did not disappoint me! The layout is not very traditional. My room was on the 14th floor and in a semi-circular shape. One wall was just windows with a view of the river, downtown Detroit and a walking path along the riverside that wound its way through various parks right outside our front door. The hotel is between the Ambassador bridge to the east of the hotel, and the tunnel, to the west of the hotel. My room came with a closet with a safe and extra bedding, Beside the closet was a mini bar fridge, and above that was an ice bucket and tea/coffee maker. There was a ottoman at the foot of my Queen-sized bed. There was a comfortable chair, lamp and table beside the flat-screen TV, which was on a dresser. On either side of my bed were end-tables, each with it's own lamp. Beside my bed was a desk, chair and another lamp. I turned up the heat in my room when it got cold at night, but I couldn't sleep with it on, as it was very noisy. The bathroom looked to be newly renovated, but there were a couple of items that were overlooked, such as switching out the light switch and plug fixtures. Parking is around back in a parking garage and it was $15/day (I wish CAA had told me that at the time of booking), however there were unlimited in and out. At reception there are cookies for guests checking-in, which is a nice touch. There is free WiFi at the hotel and a pass code isn't needed to access it. Buffet breakfast is in a large dining room and during the week it ends at 9:30am. There is a large variety of food offered at breakfast, such as scrambled or hard-boiled eggs, yogurt, fruit, pastries, cereal, ham, bread/english muffins and even a waffle station. My only suggestion for breakfast is to have a variety of teas, not just Red Rose. It would be nice to see English breakfast, earl gray or green tea. Something to consider for the future. The breakfast staff were very nice and very helpful. Another suggestion would be to have USB ports on the lamps in our room, especially the lamps on the end-tables and the lamp on the desk, so that we could charge our phones in case we forgot our chargers at home. A final suggestion for this hotel would perhaps have some lemon water close to reception so that we can fill up our water bottles, instead of having to buy plastic bottles. All that being said, I would definitely stay at this hotel again the next time I'm in Windsor.

"Shopping"

3
jcnash1729, Windsor, Canada 24/11/2018

Nice hotel. Rooms fairly clean. Staff nice. Big assortment for breakfast and hot. I was upset at checkin ro tins out that we would be charged 15$ per vehicle ( 3) for parking which was not stated when I booked on line. We were from out of town. Plus the parking was not privately owned it was a regular parking garage out the back of the hotel. 1 out of 3 elevators were working. This hotel has 22 floors, people were stuck on floors with their luggage trying to get on an elevator.

"Great Staff, Nice Location "

4
LMagoo, Barrie 24/11/2018

I stayed two nights at this hotel in Windsor. What impressed me the most was the staff. Front desk, housekeeping, breakfast area. I found everyone I encountered to be very pleasant, professional and efficient. I had two different requests which were dealt with promptly. My room was extremely clean and my bed was quite comfortable. Breakfast was good; hot and cold selections and plenty of everything. The dining room was much larger than I expected and furnished with a variety of seating styles. Something for everyone. Parking was in an above ground parking garage directly behind the hotel and not far to walk. I really liked the location as it was close to restaurants as well as various places of historical significance.

"Review"

4
miellegwendolynne, Toronto, Canada 24/11/2018

Great service and food. I had an excellent stay here. I would recommend it for anyone. The pool is great to and the location is good too. The hotel is right across from the lake that separates Windsor from Detroit. The sunsets are beautiful!

"A very nice place, very good location"

4
psychlone, London Ont 21/11/2018

I stay here for business. Nice pool, good gym, very nicely located on the Detroit River overlooking Detroit. My last room was a panoramic one that made it seem as if you were right over the river. Comfortable beds, decent breakfast, good restaurants nearby. Skip the Casino and stay here.

"Great Hotel"

5
User 18/11/2018

The staff at this hotel are fantastic. We were made to feel welcomed and valued. All the hotel amenities were explained thoroughly. A parking pass and instructions were well appreciated. Staff go out of their way to ensure all your needs are met. We will most certainly stay here again.

"A convenient location and a comfortable hotel in Windsor"

4
Paradise54741704511, Toronto, Canada 15/11/2018

The Best Western Plus Waterfront Hotel is one of my favourite in the areas, when I visit Windsor. The rooms are large and comfortable, with some nice touches in the room (like a soap dish), the staff are friendly and helpful and breakfast is included (although this is an area with room for improvement). When the weather is nice, you will really appreciate the location.

"Wonderful overnight visit"

4
jd359394, London, Canada 13/11/2018

Very friendly and personable check in. Everything was explained thoroughly including parking, WiFi and breakfast. The parking was in a tight garage located behind the hotel and the fee was $15 but that's to be expected being it's downtown. The beds were very comfortable. The large window gives a beautiful view but were drafty. Thankfully it was a very quiet night. The breakfast buffet was a wonderful surprise with various hot items to choose from in a very nice sitting area.

"Beautiful view and great service"

5
SunSeekerRon, Sarnia, Ontario 10/11/2018

Stayed here recently for 6 nights on business. I had two different rooms during my stay and both had amazing views. The last time I had stayed at this location was years ago when it was a dumpy Hilton. They've come a long way since then, and done an amazing job freshening up this hotel. My room was warm, comfortable and had everything I needed. The breakfast had plenty of selection, plenty of room to get around the breakfast tables and plenty of seating. The staff in the breakfast area were friendly, efficient and went above and beyond to make me feel welcome. Parking is across the street and $15.00 a night, but the location and proximity to down town makes it all worth while. I will definitely stay here again.

BEST WESTERN PL... D, General Manager at Best Western Plus Waterfront Hotel, responded to this review
Thank you for the great review and we do appreciate your business. I am glad you enjoyed your stay with us and yes we have come a long way since the Hilton days. We do have amazing team members working at the hotel and always looking to go above & beyond. We look forward to welcoming back in the near future and once again thank you for your loyalty. Regards, Moe Razak General Manager

"Just what we needed"

5
Journey35516025212, Toronto, Canada 09/11/2018

Wecwerr looking to get away for a few days, with Best Western Plus we got what we expected and more the environment was very relaxing, staff exceptional, very clean, fairly priced , close to transit and via rail.The staff was exceptional, the hotel was very welcoming , clean, fairly priced, relaxing enviroment

BEST WESTERN PL... D, General Manager at Best Western Plus Waterfront Hotel, responded to this review
Good Afternoon and thank you for the great review. We do have great team members working at the hotel and we are within walking distance to most attractions. We look forward to welcoming back at the hotel soon! Moe Razak General Manager

"Nice all round hotel"

4
Blackpoolborn, Toronto, Canada 08/11/2018

One night in this clean modern hotel. Room was spacious and well equipped. Facilities, pool exercise room all kept well. Walking distance to casino, restaurants and waterfront . Great breakfast all included. Staff couldn't seem to do enough for you. Where did they find these people, warm, friendly and hard working. Would like to return in the warmer weather to enjoy the waterfront more.

BEST WESTERN PL... D, General Manager at Best Western Plus Waterfront Hotel, responded to this review
Thank you for the great review and i am to see you enjoyed your stay with us. It's also nice to read that you got to experience all our facilities at the hotel. Do come visit us again soon! Moe Razak General Manager

"Just Perfect"

5
kiwihappydragonlady, Stratford, New Zealand 08/11/2018

Perfect location on the waterfront, beautiful room with awesome views, the whole hotel was really lovely - very welcoming. Excellent sleep, no noise. Customer service was excellent. Our only disappointment was the cardboard cereal bowl and plastic spoon at breakfast, but we came to find that this was the norm in many hotels.

"Always a great experience."

5
Sean B, London, Canada 07/11/2018

Always have great luck at this hotel and the staff is excellent with service. The rooms are clean amenities are good and the fitness center overlooks the river which I absolutely love. I have also brought co-workers to this hotel and they have share the same experience that I have.

"Walking distance to casinp"

4
Thelococanuk, Corunna, Canada 06/11/2018

Walking distance to casino clean rooms friendly staff checked in early no problem.Good breakfast included was happy with my stay never made it too pool forgot shorts next time .didn't like having too pay $15.00 for parking

"Work visit"

5
deanmO2280OC, Dundas, Canada 31/10/2018

Fantastic location close to everything! The staff are more than helpful on every visit I go there When I am in Windsor this is the only hotel I stay in, great breakfast included in the stay. Pool is clean and refreshing Only negative is paid parking

BEST WESTERN PL... D, General Manager at Best Western Plus Waterfront Hotel, responded to this review
Thank you for the fantastic review and we do appreciate your business. We do have great team members working at the hotel and we are located in the heart of downtown Windsor, ON. We look forward to welcoming you back soon. Kind Regards, Moe Razak | General Manager

"Beautiful views of the river"

5
miles1gracie, Macomb, Michigan 26/10/2018

This hotel was beautiful, so clean and inviting. Our room was decorated so nicely and the beds were extremely comfortable. The lobby area was huge and offered many places to sit and relax. The breakfast area was very large.

BEST WESTERN PL... D, General Manager at Best Western Plus Waterfront Hotel, responded to this review
Thank you for the great review and Best Western Plus Waterfront Hotel has recently renovated all guestrooms. I am glad you enjoyed your stay with us and we look forward to welcoming you back. Regardes, Moe Razak General Manager

"Stayed here to attend wedding"

5
User 23/10/2018

Excellent location Very easy to get to by car Very smooth check in by helpful friendly staff Good sized rooms with river view across the river great views of Detroit Excellwnt breakfast and once again cheerful friendly helpful staff All in all a very pleasant stay Across the road from the hotel a pleasant walk along the riverside in beautiful gardens and close by all the restaurants you could want to eat in

BEST WESTERN PL... D, General Manager at Best Western Plus Waterfront Hotel, responded to this review
Thak you for the amazing review and i am glad you enjoyed your stay with us. We do have great team members working at the hotel and we hope you will come visit us again soon. Regards, Moe Razak General Mnager

"Our wedding "

3
FLD69, Belle River, Canada 22/10/2018

We stayed here for our wedding as well as at least 20 or more of Our Guest stayed overnight for two nights at the hotel. We were disappointed when we checked in because our guests were all over the hotel and we were nowhere near any of them. We book the hotel months in advance so there was no reason why all of our rooms couldn't be on at least two floors the manager or the supervisor was really no help he didn't really understand what I was trying to say. The hotel was very nice we had a great view the staff were very nice. The woman downstairs who does the breakfast helps the customers she was excellent I don't remember her name but her daughter was a team Canada basketball player. You should have more workers like her my mom wasn't feeling good she went and made her T she told her she should have a piece of toast got her some toast anyway really really nice employee. I would have thought that the woman in charge of the wedding planning would have at least called or sent me an email to see if everything was okay with our stay but it's been almost 3 weeks since our wedding and I haven't heard anything from her. I would recommend the hotel it's a great location and the view is wonderful. The Waterfront Ballroom also was a beautiful place to have our wedding.

BEST WESTERN PL... D, General Manager at Best Western Plus Waterfront Hotel, responded to this review
Thank you for your review and I do appreciate you taking the time to share it. I have spoken to the front desk and sales team to ensure this doesn't happen again. I have shared your review with Ranee from our food & beverage team and thank you for sharing. We hope you would come and visit us again in the near future. Regards, Moe Razak General Manager

"conference attendance"

5
User 21/10/2018

Excellent property and close to various amenities, including Adventure Bay indoor waterpark. Room was clean and comfortable with a nice view of the river. Close to many restaurants. Would definitely stay again!

BEST WESTERN PL... D, General Manager at Best Western Plus Waterfront Hotel, responded to this review
Thank you for your review and I am glad to see you enjoyed your stay with us. We are located within walking distance to most restaurants and attractions within the downtown area. We look forward to welcoming you back again soon. Kind Regards, Moe Razak General Manager

"Stay here, play down the road"

5
User 21/10/2018

The hotel and staff are beyond awesome! Clean rooms, personable staff who go over and above, great breakfast, and less than a 10 minute walk to the casino if that's your thing. The view is incredible from pretty much every room I would assume. I would not hesitate to return in the near future.

BEST WESTERN PL... D, General Manager at Best Western Plus Waterfront Hotel, responded to this review
Thank you for the amazing review and i am glad to see you enjoyed your stay with us. We do have wonderful staff working at the hotel and we are located in the heart of downtown Windsor, ON. We look forward to welcoming you back soon! Kind Regards, Moe Razak General Manager

"beautifully renovated rooms"

5
christinaj2018, Hamilton, Canada 17/10/2018

Amazing location with a view of the waterfront. Rooms were modern and clean. Free breakfast was so tasty and had an incredible amount of variety. Would recommend for both business or pleasure.........

"Great Quality!!"

5
User 16/10/2018

This hotel had accommodating and friendly staff that were willing to go above and beyond. The hotel lobby and rooms were very clean and comfortable. The hotel has excellent amenities, including a spacious pool and clean and up to date gym equipment. I would definitely stay here again.

"One of Windsor's best hotels"

5
Cbnana02, Toronto, Canada 14/10/2018

Loved this hotel. The beds, the room and the view were awesome. Right next door to the water park. The hotel pool was warm, salt water. Free breakfast was included and it was one of the best I have had at any hotel that included breakfast.

"We had a lovely room with a beautiful view."

5
Sheryl T, Port Stanley, Canada 14/10/2018

We stayed on the 13th floor and it was very quiet and the view spectacular.It was walking distance to the casino and we also walked downtown. Watching the ships going in and out of the harbour was fascinating. Staff very friendly and quite nice. I only had one problem and have written the Best Western chain as the toilet paper was quite rough for women. Not the hotels fault as I am sure corporate decides these things to go green. We did tell the front desk about the cold air coming in the air conditioner unit as the filter was off the unit allowing the air to come in. It was windy the days we were there. In the winter it will be very cold. Also a little housekeeping problem which the hotel is aware. Otherwise a wonderful stay.

"That view!"

5
Myra P, San Francisco, California 09/10/2018

Outstanding customer service! Front desk staff, housekeeping, and especially Audrey at the lobby bar were so informative, helpful and pleasantly professional. The riverfront view room with a king sized bed was clean, spacious...but THAT VIEW never grows old. Great blackout curtains. Quiet. Lovely gardens around river walk. Bars, restaurants, stores easy within blocks. Loose Goose has the best chicken wings. Travel to/from Detroit by tunnel bus or metro cab ($58 + $10 tolls + tip). See the Willistead Manor. Visit the Caesar's casino.

"Fantastic stay"

4
bigdoubled71, London, Canada 05/10/2018

Best Western Waterfront Windsor was a fantastic place to stay with incredible picturesque views of the river and Detroit. The room was clean and well maintained. The bed was comfortable and the room decorated nicely. Breakfast was good which included in the price. Breakfast included waffles, eggs, hash browns, toast, bagels juices tea coffee plus lots more. Staff keep everything stocked up. Front desk staff were friendly and helpful. The hotel is within walking distance to the casino as well as several eating establishments. The waterfront boardwalk is directly across the street with beautiful parks to stroll through.

"Very nice to "

4
282Juliette282, Toronto, Canada 05/10/2018

We did enjoy our stay here, our view was really nice, we saw ships and boats going by the Detroit River. Breakfast was great, there were lots to choose from, every morning was very busy, it looks like there were business meetings taking place. The service by all staff was very good. The room was clean.

"Great Property on River Front"

5
sunnilady, Chicago, Illinois 05/10/2018

Very impressed with this hotel. Nice layout / lobby etc Modern decor. The staff were very helpful and friendly. Room was clean and comfortable, had a great view of the river. The only down fall is the parking....you have to park in a parking garage on the next block and they charge you $15 a day. It did not make me feel secure or safe having to walk through a parking garage at night and cross the street to the hotel, but other then that it is a nice hotel.

"Great room with a view"

5
stasee000, Houston, Texas 04/10/2018

The room was nice, comfortable, and clean. Very comfortable beds. The hotel was in a very convenient location across from the waterfront park with great views of the river. The staff was friendly and helpful.

"Wall of brick & pebbles"

3
Devan N, Toronto, Canada 03/10/2018

It was a work trip overnight stay at the Best Western. Room was okay if you just need a good sleep and out the next morning-which was my requirement. This was room 307 and if you want a view of the waterfront or anything scenic than do not stay in this room. Nor do I understand the rationale of hotels to have a room that is directly in view of brick walls and pebbles. If you plan to stay at any hotel and spend your hard earned money - insist for a decent view. I took a walk out at 7.15 pm and most restaurants were closed except for pizza, shawarma and fast food stops. It is not my choice of dining. One shawarma restaurant i went to, 276 Quellettee Ave, the staff did not wear gloves and was touching money and was handling food. You want to avoid eating here. It is public health requirement to always wear gloves when handling food!

"AMAZING"

5
Joray_NE, McCook, Nebraska 03/10/2018

After a trip to the Michigan/Nebraska game, we decided to travel across the border for a night. Was initially disappointed that Caesar's palace was unavailable. But it turns out, this hotel was a much better choice anyway. I can't say enough about it. The panoramic view of the Detroit skyline was amazing. We couldn't stop staring out our window. The free breakfast was second to none. The staff was extremely welcoming and the breakfast crew was wonderful. Skip the noisy casino and come to the beautiful Best Western instead. You can always walk to the casino but I guarantee you'll be happy laying your head down here for the night. Wonderful!

"nice hotel"

5
User 02/10/2018

hotel was designed nicely, hotel staff were very friendly & professional while checking in, even though it was busy.Rooms were cleanThe view of Detroit was fabulousBartender was very nice and professional

"Comfortable, Clean and Convenient"

5
CHOATH, London, Canada 25/09/2018

If you are ever going to a Lions or Tigers game in Detroit, this is an excellent place to stay. Shuttle bus is only $5 each was and the station is right behind the hotel. Amenities are awesome, rooms are clean, decorated well, great views of the river and free full breakfast is included. 10 minute walk to the casino and the Keg is right next door with a beautiful patio. Parking is convenient as well at a city lot right behind the hotel, well lit and felt safe leaving our vehicle there.

"Wonderful stay"

5
User 24/09/2018

Stayed here for a family wedding. The hotel was really clean and had a touch of elegance to it. The rooms have a beautiful view of Lake Michigan and night skyline is also beautiful. Breakfast was wonderful and a nice touch.

"Very comfortable, love the pillows!"

5
761sheri, Markham, Canada 24/09/2018

The room was clean and well made. The bed was comfortable, but the pillows were VERY comfortable!! I would recommend this hotel to others. The staff was friendly and accommodating.The view from the room is beautiful!

"Great experience"

5
harpo79, Illinois 24/09/2018

Hotel was very clean. Rooms very nice. Breakfast had lots of choices. Staff were very helpful. Had a dog and needed a later check out than normal due to something that came up. They went out of their way to accommodate us.

"Staying in Windsor"

4
brettbruce, Kitchener, Canada 23/09/2018

room was clean, hotel was quiet able to sleep without difficulty, staff in breakfast room were exceptional..and staff at check out very amazing. Not extravagant but very comfortable. Hotel is locate d in a nice area of Windsor, great access to other amenities such as the casino,great view from the room

"OMG! Panoramic View is THE way to go!!"

5
flossie2081, Cambridge, Canada 18/09/2018

This was my first time staying over in Windsor. I am so happy that the Best Wester Waterfront Plus was our choice! Check in was smooth and the customer service representative was very pleasant and answered any questions we had. Parking was in a covered lot in the next block behind the hotel but there were plenty of spots and the walk to the hotel was short. There are 3 elevators so there was not much time wasted waiting to get to the room. We were assigned room 2111 and my breath was taken away when we opened the door! The panoramic view overlooking the Detroit river and the city of Detroit was absolutely stunning! The room wasn't huge but the position of the bed allowed us to be able to lay in bed at night and admire the Detroit city lights through the large windows. The bed was comfortable, the room was spotless and there was a bar fridge and coffee maker in the entrance. The bathroom had the normal hotel type toiletries and ample soft, fluffy towels. The TV worked and I believe there were a lot of channel choices. The whole hotel is clean and well kept. The included breakfast was impressive! There was a make your own waffle station with 3 or 4 waffle makers, cold cereals, eggs, sausage, beans, potatoes and French toast, yogurt, fresh fruit, bagels, toast, muffins and danish as well as juice and coffee. The waitresses were super friendly and generous with coffee refills. The hotel is within a short walk to Caesars Casino and Coliseum as well as a number of great restaurants (check my review on The Keg and the Loose Goose). I would definitely recommend that you reserve a room at the Best Western Plus Waterfront if you are planning a stay in Windsor.

"Amazing Staff and very clean Hotel"

5
jbhan17, London, Canada 18/09/2018

Great location, clean and comfortable rooms. The staff is amazing! The Supervisor that looks after the breakfast area was awesome. I have never seen someone follow up with their clients like she did, she really went above and beyond to ensure her guests were happy with their breakfast experience. This hotel is good value for the money.

"This was my second visit and scheduled 3 nights, but..."

3
John S, Atlanta, Texas 16/09/2018

Last year this hotel was the bomb. Great price because as a diamond member they upgraded me... also breakfast was fresh and more restaurant style... this year, the price was 80 bucks more per night, internet broke, breakfast was presented nicely but was NO DIFFERENT than any other hotel. The scrambled eggs were like the heat n serve ones, potatoes were hard and dry but at least the coffee was hot and milk cold. I was not happy with the way high price cause it was a Friday night, but I believe diamond members with over 100 nights a year should get a normal pricing anyday... but the main issue was I'm here working. I MUST have high speed internet every morning early to map my day, and this takes a few hours, then I leave and drive to all the locations I mapped AHEAD of time... this trip internet was down and it cost me almost a full day. Only offered me a few bucks off.... haha so I checked out 2 days early and went to another hotel. Amazing how much diffrent this trip was from a year ago when I raved about the food price, better than most breakfast and a great hotel.At least the room was nice, small but nice and the bed comfortable which made for a good nights sleep.Next year I believe I'll pass and fo find a better deal.

BEST WESTERN PL... D, General Manager at Best Western Plus Waterfront Hotel, responded to this review
John S sorry we could not meet your expectations this time around and you are correct Diamond members are upgraded if an upgrade is available.I would like to let you know we have been in touch with our internet provider in regards to your review. I have followed up with our Breakfast Manager and spoke with her about your feedback. We do appreciate you helping us improve and we hope you would give us another chance in the future. Regards, Moe Razak General Manager

"breakkie"

5
User 16/09/2018

We attended my nephews wedding just down the road from this hotel. Convenient to many attractions. Had a great breakfast (eggs sausage waffles you name it it was there) we had a lovely view of Detroit and the river!

BEST WESTERN PL... D, General Manager at Best Western Plus Waterfront Hotel, responded to this review
Thank you for reviewing the hotel and we look forward to seeing you in the future! Moe Razak General Manager

"Great view & service; poor wifi signal in room"

4
Mariya V, South Bend, Indiana 14/09/2018

Stayed in a River View Suite, the view of the Detroit Skyline was great, nice room, very comfortable bed, good service, very good breakfast buffet. 4 our of 5 because wifi signal in room was very weak (the only place where the signal was more or less decent was bathroom), and 2 out of 3 elevators were out of order on my departure day so the only functional one was crowded, and I had to wait for very long.

BEST WESTERN PL... D, General Manager at Best Western Plus Waterfront Hotel, responded to this review
Good Morning and thank you for taking the time to review. We are pleased you had a good stay and I have been intouch with the internet provider to have the internet revisited. One (1) Elevator did go down for a couple of ours until the third party in charge of the repairs arrived to have it fixed. We look forward to welcoming you back soon! Regards, Moe Razak General Manager

"Like a super 8 service"

2
ToSassy, Victoria B.C 11/09/2018

Hotel location is great, room average but our ice bucket had garbage inside left by previous guests, so definitely house keepers not on top of things. If you plan to bring a bottle of wine to your room make sure to bring a wine opener and your own wine glasses!! YUP JUST LIKE SUPER MOTEL 8 LOL .We talk to the bartender of the hotel to ask to borrow 2 glass of wine...she is was pretty rude saying that we must purchase 2 glass of wine from the bar wine list to be allowed to get 2 glass of wine to bring to our room...we explain that we went to a wine tour and that we will love to enjoy the wine we purchased....NUP NO WAY! We went to front desk to be told that was no wine glasses in the housekeeping department.....the room supply only disposable plastic cups and paper cup for your morning coffee!! WOW talk about the whole green environmental practice here! STAY SOMEWHERE ELSE IF YOU WANT TO GET SERVICE. Also parking is not included...The Cesar palace Windsor is the place to stay!! NOT BEST WESTERN PLUS!! Why they qualified to be a PLUS ???? to me is a basic Best Western NOT A BEST WESTERN PLUS. I visited other Best Western and different countries and cities...this is the most disappointing hotel....By the way don't yry to call hotel directly they never answer. When we arrived they didn't honor the room that we book with the Best Western central reservation, their excuse was you didnt book directly with us, OMG so because of that they give you their worse room....pretty sad hey. Never heard something like that before. Front desk was not professional either, definitely not make you want to come back.

"What a view!"

5
ajames808, Ottawa, Canada 11/09/2018

Love staying at this hotel which capitalizes on the beauty of the Windsor waterfront, and great views of the Detroit skyline. Large breakfast included as well! Friendly, helpful staff. Close to everything.

"Nice Riverfront Location to Visit Windsor"

5
RicknElsie, Saskatoon, Canada 10/09/2018

The check in and check out was quick and easy. The hotel location was excellent, right on Riverside Road with a great view of the Detroit skyline. We booked a Deluxe King Room with River View and would recommend this room. The room had all the amenities. Safe, refrigerator, cable tv. The wifi connection was strong. The complimentary breakfast in the morning was very good. Even when busy there seemed to be a lot of tables available and they were cleaned quickly. The food items appeared to be supplied quickly with only a slight wait for the popular hot food items. The king bed was extremely comfortable. The a/c worked well. The parking was located in a separate parkade behind the hotel and across the street. There was a $15 daily charge for parking. Only a 3-4 minute walk from the hotel. The waterfront had a nice walking path, Riverfront Trail directly across Riverside Road in front of the hotel where you can walk for a few km's in each direction. There were a number of historical monuments along the trail that displayed some of Windsor's history. We enjoyed a beautiful walk during the day along Riverfront Trail. Caesars Casino was only about a 10 minute walk from the hotel. There were plenty of nice restaurants and pubs in the vicinity of the hotel. We chose to eat Chinese at the Mandarin House Restaurant on Ouellette Ave. It was very simple but tasty food and great service. Then walked to Caesars Casino. On the way back to hotel, we stopped in at the Loose Goose pub for a beer. You gotta stop here for a drink. It's only a few minutes from the hotel. On the critical side, the hotel didn't have wine glasses despite having a fridge and being near the Niagara wine region. How can you buy a bottle of local Niagara wine and not enjoy it in a wine glass or just a glass. Only plastic glasses were available. Also, would like to see the fitness area include an upright bike among its equipment inventory.

"nice place"

4
User 10/09/2018

a good view, and good location, good service, parking was ok ..was not there long enough to enjoy all the service, but will definately recommend it to others. room was clean,and updated nicely.ENJOY.

"Best Western Plus Canada."

5
BradandDee, Garden City, Michigan 10/09/2018

Had a wedding and stayed at Best Western Plus Canada. Great management and staff. Do yourself a favor and ask for a river view room, it was awesome. Nice breakfast buffet, got something for everyone.Nice decor, clean rooms, and good value. A+++

"Nice hotel."

5
User 06/09/2018

This hotel is modern and clean in a great location (beautiful waterfront views). Staff were friendly, parking nearby was a bit dated but did the trick ($15/night), no major complaints. Would definitely stay here again.

"Great prices and location. Great riverfront views."

4
David T, Kokomo 06/09/2018

This place is a great priced, clean place to stay with family. It's like 22 stories high so the views of Detroit are great. We woke up to see several ships going down the river. A few minute walk to the Casino, restaurants and shops.Very clean. Only down side was I had to park about 2 blocks away.

"Quite Impressive!!"

5
Jlsbabette, Brooklyn, New York 02/09/2018

We had a room with a beautiful river view. The night view of Detroit's Renaissance was spectacular. The breakfast buffet was pleasant and Hunter was very helpful. The room were nice and spacious. Very clean inside and outside surrounding area. Surprisingly, the bathroom was more spacious than at the Detroit Renaissance. This hotel has mid-range rates with a luxury feel.

"Beautiful view, no complaints here!"

4
User 01/09/2018

Early check-in was accommodated since we were there to attend a wedding which started at 3pm. When I called ahead the night before the desk guy was a bit cold but the manager was professional and the following day when we arrived the reception was great. We had a panoramic view overlooking the water which was beautiful. Windows were clean and the room was comfortable. I would stay here again.

"Superb!"

5
User 01/09/2018

Loved the location (amazing waterfront view!), the breakfast and the facilities. Excellent family vacation. Rooms were newer in appearance (except the bathroom) and staff was very friendly and helpful. Incredible value. Would definitely stay again.

"Great relaxing holiday at Best Western"

5
allan175, Mississauga, Canada 31/08/2018

The location of Best Western hotel makes all the difference in the stay. Beautiful scenery of both Canada and the US. Great for walks as the trail goes all along the river. Great if you decide to go to USA from the tunnel or the bridge. Very close to SARNIA and AMHERSTBURG. Lots to do and see. Tim Horton's coffee available at short distance from hotel. Great eating places. Try MARATHON ETHIOPIAN RESTAURANT on University Avenue close to BW hotel

"Pleasant Stay"

4
TorontoSER, Toronto 30/08/2018

This is the second time we have stayed in this hotel and have been pleased with it. We were located on the 20th floor with a panoramic view. It was stunning. The room as clean, nicely decorated with a hold bar in the bath tub. Reception on the T.V. not that great, but who cares when you have that view to gaze upon. My partner enjoyed the free breakfast. There is a $15 charge per night for parking. I would come back to this hotel any day.

"Clean, friend and great value."

5
User 29/08/2018

Extremely friendly and helpful staff. Great view of river and Detroit skyline. Walking distance to several good restaurants and Casino. Rooms are clean and renovated. Excellent breakfast in a clean and well spaced environment.

"Last minute trip!"

5
User 27/08/2018

I called the hotel late Friday afternoon requesting a room for Saturday, very last minute request and I was very pleased to get a room on such short notice. The room was beautiful, clean and had an awesome view. I had breakfast in the morning which was complimentary and very good, lots to choose from, I have stayed at other hotels in the past that offer you a complimentary breakfast which is usually cold cereal and toast for the most part but here the breakfast was hot food and alot of variety to choose from I was very impressed with my entire stay at this hotel. I will definitely be returning as often as I can.

"Windsor Getaway"

5
User 26/08/2018

We went to Windsor for a quick getaway vacation. This hotel was fantastic! It offers a great value, great location, great view, great room and great breakfast! I cannot imagine staying anywhere else in Windsor

"Excellent breakfast"

4
happygirl44, Toledo 23/08/2018

The hotel was located on the river which meant access to the river walk. It was also within walking distance of the casino, which turned out to be faster than driving. The high point was the breakfast, which was complete, hot and tasty. The dining room supervisor was friendly and helpful.

"Highly recommended"

5
marbCanada, Canada 22/08/2018

Totally pleased with our stay at the Best Western Waterfront Hotel in Windsor. We had an awesome panoramic view of Detroit, the Detroit River and the Dieppe Gardens in Windsor. The king bed was very comfortable. The included breakfast was very good, and the breakfast staff were engaged and helpful. The location was very convenient for us, as we enjoyed walking along the waterfront. Parking was in a separate garage behind the hotel, but you could conveniently use the hotel front entrance for loading and unloading. We will certainly return here on our next visit to Windsor.

"You have to ask again and again"

2
User 22/08/2018

We got the run around after they tried to give us a less than desirable room. When we checked in we asked to make sure we had a river view but when we got to the room it was a view of electrical equipment. We moved to a room with broken lights and a refrigerator that was so loud we had to unplug it to sleep. Our stay left us wanting better.

"Great hotel in Windsor"

5
neush8, Michigan 20/08/2018

No complaints at all about this hotel in Windsor. We stayed two nights. Fantastic views of Detroit and the Detroit River. Our first night we were able to enjoy fireworks out of our window. When we told the gentleman at the front desk that we were in town celebrating our anniversary, he offered a complimentary upgrade to a room with a full panoramic view. The hotel is about four or five blocks from the casino. Parking was in a public garage across the street and cost $15, but that didn't bother us. This hotel was nice and was much cheaper than he hotels in Detroit. We would definitely stay here again when we are in Canada.

"Horrible compared to all other BEST WESTERNS"

1
georgeandcarolt, Trenton, Canada 20/08/2018

The girl at the front desk was cold, uncaring, give me your card and get to your room. My husband asked about parking, she lied, kept saying it was safe, secure and monitored!! Plus you had to pay $15 to park. It was NOT a safe place to park your Harley or car. Husband went around to park, was back in the lobby in a flash. We cancelled as there was 4 boys trying to break into cars. Secure - I think not. I would not recommend anyone to stay there.

"Beautiful view"

5
jessandjosh, Toronto 16/08/2018

We stayed at this hotel because it was attached to the venue of a wedding we were attending. The room was spacious and offered a great view of the river. The complimentary breakfast was a big plus. The downside was that parking cost 15 bucks a night and was in an off-site parking garage.

"Perfect Location"

4
JoyBlaze, Buffalo, New York 16/08/2018

Stayed overnight on 2 occasions this summer. The check-in/out process was easy, although the front desk staff was not personable, rates are fair. Garage parking was inconvenient. The rooms are clean and the view of the river is relaxing. The breakfast buffet offers the usual variety, the dining area is clean and the dining room staff were friendly & helpful. For our purpose of attending concerts in Detroit the location was great for bridge or tunnel crossing.

"Room with a View"

5
hortonm2018, Markham, Canada 15/08/2018

I stayed at the Best Western Plus Waterfront Hotel on a recent business trip to Windsor. The front desk staff were very efficient and friendly. I had a spectacular view from the 21st floor room overlooking the river and the Detroit skyline. The room was well equipped with everything I needed for my stay and the internet service was fast. The fitness centre also has a lovely view of the riverfront. The complimentary breakfast buffet was good and offered a range of hot and cold items. I would highly recommend this hotel - ask for a room with a view!

"Great View"

5
User 14/08/2018

Had the pleasure of staying at this hotel recently and was amazed by the view from the top floor. Room was nicely decorated and bed was comfy. Staff was courteous and even the GM, Moe, was quick to assist and answer questions about the area. Will definitely be back with the family someday to try out Adventure Bay as per Moe's suggestion.Thank you Best Western Plus staff and management for a great stay!

"Great venue for our purpose."

3
valandjon, Sarnia, Canada 14/08/2018

The amenities are awesome. Free breakfast buffet hit the spot after an exhausting previous day at adventure bay, we were here for a daytrip to the indoor waterpark 200m away. A few hiccups here and there but id definitely go back at the drop of a hat.

"Great stay"

5
Ron P, Langley, Canada 06/08/2018

Stayed 1 night. Fast check in. Friendly staff. Good breakfast. Stayed on 10th floor double queen size bed. Great view of Detroit and Windsor waterfronts. Room was spacious and clean. This was excellent value

"Great Stay"

5
I8417XVgeorger, Hamilton, Canada 06/08/2018

Stayed here March 04 / 2018 for two nights. Room was very clean, decently sized with a water view. Toilet was very short, height wise, great if you're under four feet tall, otherwise it's a long way to lower yourself. Tub and shower were clean, and the shower head worked well. Breakfast was truly amazing. Eggs, sausages, french toast, potatoes, yogurt, cereal, it was there. Unfortunately, no bacon. Other Best Western's we have stayed at, have alternated sausage and bacon. One thing that was a little annoying, we had to pay $15 a day for parking, in the garage across the street, as the hotel does not have it's own lot. That said, the daily rate for the garage was $30, so there was some savings. The staff throughout the hotel were courteous and friendly, so overall, I give the hotel a 5 star rating.

"Nice Hotel"

4
Bill M, Toronto, Canada 06/08/2018

We stopped over for a night at this hotel and was very pleased with the overall experience. The room was clean and comfortable. We had room 1707 and had a nice partial view of the river. Morning breakfast was nice, standard food. However, we liked that we had real plates and cutlery - very environmentally friendly. Parking - yes, there is a $15.00 charge that we knew about when we booked, so we were not surprised. Additionally, the lot was across the street, to the back of the hotel - we felt safe in the daytime, but night time may be a little different. In some of the reviews, BWPW Hotel reviewers were surprised/ not happy about the added parking fee - BWPW Hotel should include parking fee with the room charge to please your clients.

"Amazing"

5
Ben P, Kitchener, Ontario, Canada 06/08/2018

Everything about this hotel is amazing. We were there on a slow night and the front desk staff booked us into a river view room. Amazing views. The room was big enough for my family of 5 and the pool area with saunas was great, though I could only peak my head into the sauna with my kids there. The breakfast is, by far, the best free hotel breakfast I've ever had. I would recommend this hotel if you ever need to stay in Windsor.

"Overcharged"

4
dcrow1, Chatham, Canada 04/08/2018

Window in the panoramic room was foggy. Last visit I had on a different floor was great. I was also overcharged due to a parking misunderstanding when I checked in ...am disputing that! I may try the Holiday Inn next time.

"Clean hotel with a view of Detroit."

5
Tay-Cee, Toronto 01/08/2018

The hotel was Clean, the check in was easy And the room had a nice view. It. Was Close to the casino. The selection for the breakfast was good however the food flavour and quality were not to my liking. Wound stay here again.

BEST WESTERN PL... D, General Manager at Best Western Plus Waterfront Hotel, responded to this review
I am glad to see you enjoyed your stay with us and thank you for the great review. We are within walking distance to most downtown restaurants and attractions. We look forward to welcoming you back in the near future! Regards, Moe Razak General Manager

"Very comfortable and great view"

5
mmz77, Westhampton, New York 01/08/2018

One of the most comfortable hotel beds I've slept in. The room was nice if a bit cramped, and the view of the Detroit River and skyline was very pretty at night. Best of all, there's was actual water pressure in the shower!

BEST WESTERN PL... D, General Manager at Best Western Plus Waterfront Hotel, responded to this review
Thank you for the great review and i am glad to see you enjoyed your stay with us. All our rooms face the Detroit River and its nice to see you had a great sleep at the hotel. We look forward to welcoming you back! Regards, Moe Razak General Manager

"What a view!"

5
Thekittylikesithere, Simcoe, Canada 31/07/2018

This hotel is really nice - the view of the Detroit River is spectacular - especially if you choose one of the panoramic view rooms. The rooms are clean and nicely decorated with the conveniences you expect for business travel. The breakfast is one of the best included hotel breakfast I have had anywhere. They offer the biggest selection of foods I have seen. Parking is a bit of a pain being across the street in the parking garage (fee) but that is expected in any downtown hotel. Overall this is an excellent property for my regular visits to Windsor.

BEST WESTERN PL... D, General Manager at Best Western Plus Waterfront Hotel, responded to this review
Thank you for the amazing review!!! Its always nice to hear back from our guests and we do have a great complimentary Hot Breakfast. All our rooms have a view of the Detroit River and the panoramic rooms do have the best view of the Detroit Skyline. We look forward to welcoming you back in the near future! Kind Regards, Moe Razak General Manager

"over night stay"

4
sandyw992018, Whitchurch-Stouffville, Canada 30/07/2018

the rooms are nice and clean. Breakfast was pretty good. only complaints is the walls are paper thin and you could hear the rooms next to you and anyone talking in the hall ways. there is a nice view of the water and you are in walking distance of most things around

BEST WESTERN PL... D, General Manager at Best Western Plus Waterfront Hotel, responded to this review
Good Afternoon and we are happy you enjoyed your stay with us and we look forward to having you return on your next visit! Have a great day! Regards, Moe Razak General Manager

"Great stay"

4
nataliemb198, Windsor, Canada 30/07/2018

Great hotel, no problems with the room except that there was a leak in the toilet but it was fixed immediately, very fast wifi, nice décor inside hotel, great complementary breakfast, quick check-in and check-out

BEST WESTERN PL... D, General Manager at Best Western Plus Waterfront Hotel, responded to this review
Good Morning and thank you for the awesome review! We look forward to having you back at the Best Western Plus Waterfront hotel! Regards, Moe Razak General Manager

"Great spot for overnight"

5
kittysmomma, Ontario 27/07/2018

room was very comfy and clean lots of towels and a great buffet breakfast in the morning the room had a great view across the river of Detroits skyline and the gardens of flowers on Riverside Drive were great even with rain

"Great value + Great Service"

5
Brooklintraveler_12, Toronto, Canada 25/07/2018

We stayed at this hotel for two nights and were impressed by the staff and service from the moment we stepped into the lobby. The staff were friendly, knowledgeable and always willing to answer a question (or two). The hotel is situated right beside the river and our room had a great water view. Apparently all rooms face the water. The free hot breakfast was good and the hotel was quite modern inside. On the second night we had an issue with our toilet which the staff addressed right away. I would return to this hotel the next time I visit Windsor.

"Best Western Waterfront Hotel - Windsor ON"

5
johannesb689, Ottawa, Canada 24/07/2018

The hotel is is well situated. It's loction is superb. The lobby is appealing and check-in and check-out was handled quite well by the polite staff. The room is spacious and clean; however, the internet service is sub-par.

"bad smell"

3
HannesBach, Indianapolis, Indiana 24/07/2018

This is not a cheap hotel. We had a beautiful room on the 18th floor with fantastic views of Detroit. But the hall on the 18th floor smelled like dead fish. I notified one of the staff and nothing was done. I also notified the desk staff on check out, but there was little real concern. As with many hotels, the air conditioning unit in the room was quite noisy. The parking is also not up to the standard that this hotel claims to represent. it is across the street-- so in inclement weather, struggling with luggage it not optimal. The covered walkway to the hotel has been closed since the start of the year. This car park is also used by other hotels and the casino, so it can be quite busy.

"Nice spot to stay"

4
Allan D, Courtice, Canada 22/07/2018

Spent the weekend here for a music festival that was just down the street and it was a terrific stay The hotel was booked solid and the staff handle the flow very well It was newer in its styling and was kept nice and clean even with all the baseball and soccer teams staying there The breakfast buffet was pretty good with the standard fare and was well maintained by the staff The location was within walking distance of the casino and the festival and directly across the street from the river and has a terrific view of Detroit and its skyline On top of that the price was good I would return when back in Windsor Maybe next years festival

"Top notch at an unbeatable price"

5
User 19/07/2018

great staff, clean, comfortable, beautiful view, convenient location to tunnel to USA and airport and all for a very good price. breakfast was delicious and plentiful. Super quiet, you couldn't hear other guests from the room. Parking across the street in a convenient garage, we would definitely stay here again.

"Nice Surprise..."

4
paiken2018, Grimsby, Canada 17/07/2018

Usually stay at the Casino Windsor decided to try the BW and we pleasantly surprised by the location, service cleanliness and amazing breakfast which was included with my stay. Will be back when in town again.

"Location, Breakfast and Staff are Wonderful"

5
Karen P, Toronto, Canada 16/07/2018

Stayed early-May 2018, multiple rooms with riverview. We attended a 100th birthday party in the area and had a room block & group rate established for family and friends. PROs: -Sales and Front Desk - easy to connect with the team to make and confirm reservations and requests for the group. (Thank you, Erin!) -Location - on Detroit River across the street from Dieppe Gardens, lovely panoramic view of Detroit from the guestroom, (although we didn't) it's very easy to walk to restaurants and the casino. -Service - from our late arrival to our breakfast to checkout, everyone was friendly, helpful and knowledgeable. We were excited that they managed to pre-block our group rooms onto the same floor. Some of us hadn't seen each other for many, many years and it was very appreciated that we were all next to each other, esp since most were travelling with young children. -Complimentary Hot Breakfast Buffet - Voula was the sweetest person, had a nice conversation about Windsor and Montreal and Toronto. We'll come back just for her! CONs: -none really as we were only there for ~12hrs... *** I've worked in the Hotel industry for almost 15 years now and appreciate the hard work and planning that also goes on behind the scenes to help make guests feel welcomed and at home while travelling. *** TIP: -Parking - $15 per vehicle per night, parkade is located at the rear of the property -- drive up to the front of the hotel to unload luggages and passengers before parking.

"Business trip to Windsor"

5
mariuszo372, Zurich, Switzerland 15/07/2018

Hotel is located on the bank of the Detroit river and has magnificent view on Detroit, within few miters from park. Room was very comfortable room. Hotel staff was very friendly and helpful. Breakfast was very good.

"Wonderful place to stay "

4
Isobelkideckel, Toronto, Canada 13/07/2018

My husband and I were recommended this great hotel to stay while we were here to see Barry Manilow concert. Check in was very good. Very friendly & very helpful. Our room had an incredible panoramic view of the water & perfect view of Detroit. Room was great. King size bed , very clean & very good amenities. Fabulous location. We parked our car when we checked in & didn't need to drive anywhere because everything was in walking distance. The hotel manager (Karim Bashi) was Also amazing. Very friendly & extremely accommodating. I highly recommend this wonderful property. The only one negative was there was no bellman to help with the bags, but that wouldn't stop us from coming back

"Great location"

4
Debra13, London, Canada 11/07/2018

Great location right on the river. Full breakfast included. Parking across the road at $15/day with in and out privileges helpful front desk. Room was clean, comfortable, big enough. Indoor pool on third floor.

"A very busy hotel, in a great location"

4
JoAnn O, Oakville, Canada 09/07/2018

We stayed over night at this hotel, as the wedding we were attending was next door at the St. Clair Centre for the Arts. Had it been raining, there was no need to walk outside. Also, because of the Aquatic facility next door, again a very convenient place for teams to stay. We had a quiet room facing the Detroit River and the parks below. It also included a breakfast which was quite busy when we went downstairs to leave.

BEST WESTERN PL... D, General Manager at Best Western Plus Waterfront Hotel, responded to this review
Good Afternoon and we are happy you enjoyed your stay with us and we look forward to having you return on your next visit! Have a great day Moe Razak General Manager

"One Night Stay"

5
jester5555, trenton mi 09/07/2018

We stayed here for one night after a concert at the casino. The grounds were clean and comfortable. The room was clean and had a nice view of the river. We were able to park across the street and we walked to the concert venue. It was about 4 blocks. The breakfast in morning was great. I would recommend staying here.

BEST WESTERN PL... D, General Manager at Best Western Plus Waterfront Hotel, responded to this review
Good Afternoon and we are happy you enjoyed your stay with us. We do offer one of the best breakfasts a hotel can offer and we look forward to having you return on your next visit! Have a great day! Moe Razak General Manager

"Wedding Weekend fiasco!"

2
cecilejody08, Huntsville, Canada 08/07/2018

Upon arriving at the Best Western Waterfront hotel for a 4 night stay for our daughters wedding we were told our reservation had been cancelled that morning by central booking. We were flabbergasted as we had block booked 17 rooms for that weekend. Fortunately it was only our reservation that had been cancelled so we were able to rebook, however were in a tiny queen room instead of a King room that we had originally booked. We barely had room for ourselves let alone the extra luggage we had brought for the wedding. We were also unable to entertain any of our guests due to the size. Upon further investigation we discovered it was the hotel that cancelled our booking by mistake, not central booking. We were also told the queen room we were being put in was the same size as a 2 queen room which was not true as our friend had 2 queen room. The hotel staff not only misled us but were abrupt and somewhat rude. Being the parents of the bride we did not want to cause a scene at the time. We wrote a letter to hotel management and recieved a form letter back asking us to give them another chance. We thought that given the situation we would have recieved some kind of compensation for the hotels error but nothing was offered. We brought a ton of business to the hotel that weekend and were treated very poorly in return! This is unacceptable!! Customer service extremely poor!

"One Night Stay for a Concert"

5
Thomas B, Flint 05/07/2018

My daughter and I had a great stay at Best Western Plus Waterfront Hotel. We were in town for a Yanni Concert. Our check-in went smoothly as did our check-out. We were very lucky to have our room on the TOP- 22nd floor. We had a great view of the river and the festival happening over the weekend.

"The "best" Best Western..."

5
herpdoc, Seattle, Washington 04/07/2018

To paraphrase from "The Big Bang Theory", this might actually be the "best" Best Western, and not the "second best" best western... Very worth it to pay a little more to get one of the Panoramic King rooms, no doubt. The beds are very comfortable, the decor is great, the rooms clean and the entire hotel in top shape. The breakfast is well above the standards for BW hotels (and I am not complaining about the standard, either) and the staff helpful. I almost didn't give a 5/5 review because on check in the desk staff tried to lie and put us in a lower grade room than we had reserved. I did not appreciate it but the manager corrected her and put us in the reserved room. Kudos for the manager's honesty and correcting her, but a big pile of bull$%it to the reception person for pulling the oldest crap in the business just because she could sell the room we had at a higher price than what we paid.

"I enjoyed our visit"

4
TheAppalachainRogue, Benton, Tennessee 01/07/2018

It's an older hotel and the room is a little cramped with updated furniture, just know the bathroom and air conditioner is dated. The toilet is short and prepare to pay a fifteen dollar surcharge for the parking garage out back. The room was clean and the view of the river was a plus. I would stay here again since the convenience of the river walk is across the street. You have to walk or drive for food and if it's late then domino's is your best bet as many restaurants close at 11 or earlier. The staff was friendly and the breakfast was a plus so a pleasant stay while passing through.

"Excellent staff, clean rooms"

4
Melissagmacd, Peterborough, Canada 30/06/2018

We arrived at this hotel on what may be their busiest day of the year, the last Monday in June and the date of the fireworks between Detroit/Windsor. We spoke with people who have been coming to this hotel for this event for 15-20 years. The hotel was overwhelmed with people arriving, the front lobby was busy, the elevators were full every time and the staff was excellent. We spoke with Cindy and found her to be organized, friendly and patient. Our room was as we had viewed on-line, and what we expected when we booked it. It was clean and cozy with an incredible view. The bed was comfortable. They provided breakfast (hot and cold), and they arrange for your parking (which is in a building behind the hotel and across the street). It is within walking distance of the Keg, a great pub called the Loose Goose, and the Casino.

"Awesome Stay "

5
Eggbert10, Chattanooga, Tennessee 29/06/2018

We only spent one night but this hotel/location was awesome. Especially for the low rate we paid. Included small fridge, free breakfast that consisted of omelettes, sausages, ham, scrambled eggs, french toast, cereals, pastries, juices, etc. The staff was very friendly. Rooms and entire property was very clean. The view was great - you have a view of the Detroit River and the Detroit skyline. There is also a great riverside park across street. If I had any complaints it would be that you must park in a multi level garage and either walk across street or an enclosed breezeway. Not that big of a deal but it might be for others. I would love to stay at this location again!

"A nice surprise"

4
User 19/06/2018

Clean and friendly hotel with a beautiful view of Windsor's Riverfront and looking at Detroit's skyline. The rooms were well set up and the view was amazing. Friendly check in staff and even though busy, attentive to all needs. Parking was a little confusing as you pull in, register and then park behind in a paid public lot. Perhaps instilling a valet system would actually be best so you could place as a 5 star. Will be back!

"My Birthday Treat"

5
Geoff M, Kitchener, Canada 18/06/2018

This is my third year in a row now that I've stayed at this establishment as a treat to myself. It has the best views of the Detroit river with all its ship traffic and at night you are dazzled by the lights of the Detroit skyline right across the river. There is a huge stretch of trail that goes right along the river for walking. The rooms are quite comfortable very incredible views as l have stated. I plan on returning every year here for my birthday.

"Stayed 3 nights for family event"

3
mzglorybeCA, Murrieta, California 15/06/2018

This is a 22-story hotel not a motel. Pricey for what you get. It does have a nice view on a clear day. No restaurant means no room service but there are places to eat within walking distance if it's not raining. We had only 1 sunny day. Fridge provided. Full breakfast included. Front desk staff helpful, beds comfy, but bathroom is small. No magnifying mirror for shaving or makeup. TV picture terrible for all our rooms. Internet sucks. Even on hotel WiFi we couldn't stream anything, and gps often wrong... and surprise, we were not told ahead of time that parking is $15/day.

"Looks Are Deceiving "

2
David N, London, Ontario 10/06/2018

First impression is that this is a clean modern hotel. The breakfast is superb. The room partially overlooks the Detroit river. However there are couple of drawbacks. When you book this hotel you are not told that there is a $15 plus tax surcharge per day to park your car in a multi-level parking garage across the street behind the hotel. At +$15 per day this hotel is no longer competitive for price. Although the room, with 2 queen beds was clean the lounge chair pushed into the corner was very uncomfortable. The bathroom needed some work - smallest toilet I have ever seen which needed to be flushed multiple times, no fan in the bathroom and the shower head needs cleaning for proper shower pressure. The batteries in the TV remote were almost dead, there were only 3 towels for 4 people and there was no microwave in the room (I was told by the front desk that a microwave had to be ordered in advance) - to their credit all these deficiencies, including the microwave, were quickly remedied. We probably will not stay here again mainly because of the hidden cost for parking.

BEST WESTERN PL... D, General Manager at Best Western Plus Waterfront Hotel, responded to this review
Thank you for your feedback and my apologies that your stay was not to your satisfaction. We do advertise the parking cost on all websites and when guest is making a reservation. As you know we are a downtown property and all the other hotels downtown do charge for parking as well. If possible please do email me and this way I can find out what room you stayed in to review all the other issues. Once again please do accept my apologies and we hope you would give us another chance. Regards, Moe Razak General Manager

"Pleasant surprise, partial river view"

4
Jill103, Las Vegas, Nevada 07/06/2018

I booked directly on thier site which was a little confusing. I thought I was getting a room with a view but apparently only got a partial view. The front desk person did offer to switch my room but I decided to stay on the 20th floor where I was. I'm glad I did because there was a big cruise ship parked in the river and probably would have blocked my "panoramic" view from the 4th floor anyway. The hotel is the perfect location. I walked the riverwalk and had dinner next door at The Keg which is open late and has a late happy hour starting at 9pm. And the breakfast the next morning was a pleasant surprise. The dining area is spacious and the food options were plenty! Waffles, eggs, bacon, sausage AND ham, oatmeal with a few add on options like granola and I forget what else. The room was quiet even though it was near the elevator. I left the curtains open to enjoy the partial bridge view from bed, which was very comfortable. Overall, it was a very relaxing stay. I really enjoyed it and would totally stay again!

"Meh......"

2
User 04/06/2018

If you want to eat then make sure you take some snacks for the night. There in NO room service, there is NO food to be had. Oh wait in the lobby you can grab a bag of dill pickle chips for a price but that is it. Are you kidding me???? They have a bar area that opens at 4:30 but still no food. I dont know if this is a ploy to get people to go over to the Keg which only takes a few minutes to walk there but REALLY? They have a hot breakfast buffet style which was actually decent which came with the reservation. I would not recommend this place to anyone. Room was clean, pillows were evil and the only saving grace was the view from our room on the 16th floor.

BEST WESTERN PL... D, General Manager at Best Western Plus Waterfront Hotel, responded to this review
Thank you for the review and we do appreciate your feedback. We are limited service property which means we do not have a restaurant onsite. Our gift shop does sell frozen food and a variety of other items. We do have a directory in the guestroom that has over 15 restaurants listed that deliver to the hotel. We are located in the heart of downtown Windsor, ON and within walking distance to many restaurants, bars and lounges. Please do accept our apologies for not meeting your expectations and we hope you would give us another chance in the future. Regards, Moe Razak General Manager

"Very good stay"

4
Weswee, Ontario 04/06/2018

We spent 1 night here in a lovely room on the 19th floor with a king bed. View of the river & Detroit was spectacular. Room was nice & clean, quiet. Bed very comfortable. Breakfast was better than I expected, including good coffee. Our only beef with this hotel is the parking. I had read from other tripadvisor reviews that you have to park in a garage behind the hotel. So we went to the garage first & found out then & there that you have to check into the hotel first. Had to tell people in car behind us to back up, then we turned & went into the tiny (10 minute parking only) lot right behind the hotel. So make sure you check in first & get your voucher from the hotel for flat rate parking! Otherwise very please with this hotel & will stay here again.

"Back again"

4
Maureen S, London, Canada 04/06/2018

Our daughter recently moved to Windsor with her partner and we decided to go to visit them and see their new house. We went mid week and got a great deal on a King Suite with a river view. Some of the amenities are Non-smoking rooms, swimming pool, pets allowed, free wi-fi, on site parking and complimentary hot breakfast. The room was large and comfortable and the view was amazing. The hotel is beautifully decorated and close to everything we had planned on doing. Great stay!!!

BEST WESTERN PL... D, General Manager at Best Western Plus Waterfront Hotel, responded to this review
We hope you enjoyed your entire trip and we thank you for choosing us for your accommodation. Thank you for being a loyal guest and we look forward to welcoming back soon! Regards, Moe Razak General Manager

"Great spot for a Cousins Reunion!"

4
MexicoBev, Progreso, Mexico 03/06/2018

I spent the past weekend here with 10 cousins from various parts of Ontario and the United States. This is the second time we've chosen this hotel as the venue for our get-together and once again we weren't disappointed. Erin, sales manager, managed everything for us. We had a meeting room and several rooms for our 2-night stay. The rooms and included breakfast were more than satisfactory, the breakfast staff, reception, etc. were pleasant, efficient and helpful. Thank you Best Western Plus Waterfront Hotel!

BEST WESTERN PL... D, General Manager at Best Western Plus Waterfront Hotel, responded to this review
Thank you so much for your review. We are so pleased you loved your stay and we love when guests point out some of our great team members. We will be sure to pass along your feedback to the team. We look forward to your next visit. Regards, Moe Razak General Manager

"Nice hotel but booking needs to be better"

3
Tombow, Cambridge, Ontario 01/06/2018

We arrived at a little after 11:00 pm and were told our booking was for the following night. I had called to double check that everything was fine, but still had to deal with this mistake. Luckily a room was found for us, but imagine my surprise to find a bill the morning before we were to check out! This problem, too, was resolved quickly. We did not require maid service, but I did ask for shampoo and conditioner from the maid, but I only received shampoo, as she obviously did not understand English. Add to this elevators not working, and, a stay that would have been nice was stress filled. The rooms are quite nice and the staff are friendly and helpful (for the most part). I will give the hotel a second chance, as the views of the river are great and the breakfast is plentiful.

"Weekend Getaway"

5
Tony P, Burlington 31/05/2018

Really Nice Hotel. Our room on the Twentieth floor, was clean and spacious with every amenity, comfortable bed, and wall to wall views across the river to Detroit. Hotel staff were great, and Bar Staff excellent. Breakfast, was a bit overwhelming. There was nothing you couldn't ask for. Really First Class. had great views over the river and

"Baseball Tourney"

4
Doug C, Hamilton, Canada 31/05/2018

The hotel was nicely situated - rooms are nice and fresh - hallways and carpeting fresh - staff nice including chambermaids - the only issue was the wait for the elevators (3) but only 1 was working at one point - the wait was the longest I have ever had in my life and I have been a few places . . .

"Dissapointed"

1
Nicola B, Hamilton, Ontario, Canada 31/05/2018

I was very disappointed with our stay for several reasons, when we checked in we had 2 rooms booked under the same name and were unable to even be on the same floor we were checked in by 2 different clerks one allowed us to pay cash the other would not. The rooms were nice, however the elevators were broken. There are 3 elevators for a 25 story hotel. One of them did not work at all and the another one had doors that would not open on certain floors. We waited for the elevator for over 20 minutes before one finally stopped on our floor and actually had room to fit 3 more people. On top of that, the parking pass did not work and we could not get out of the garage, the problems with the elevators and the parking garage caused us to be late for our daughters university graduation. We have stayed with best western many times before and this is by far the worst experience. I can't say I would book this hotel again.

"Stunning Views"

4
LauraAndTodd, Renfrew, Canada 31/05/2018

great hotel. clean and bright. views of the river and Detroit stunning! Check in was quick and staff very helpful. Breakfast was good - lots of food and good food choices. The rooms were decorated very nicely and everything was very clean. HOWEVER, the elevators were a problem during my stay. The hotel was fully booked and they had 3 elevators that had one problem or another. At points in time people were left stranded on their floor. I was on the 19th floor so waited a long time for the 1 ( of 3) that was working to take me up or down.

"Beware of parking fee!!"

2
apple512018, Vancouver, Canada 24/05/2018

There was no mention on hotel website of a parking fee. At check-in I was told I would be charged $15.00 to park my car in the parking lot which was located on the next block. I don't like having this sort of thing sprung on me at check-in especially when there was no mention of it before hand. It's not the money that bothers me, it's the principle of the matter.

"Not as spacious as Pictures show"

3
snleisfamily, Milverton, Canada 22/05/2018

We booked this as a mini getaway on a long weekend. Had to pay for parking, no hot tub, and the rooms were terribly small for the price. The neighborhood, is somewhat sketchy, and we found areas of the hotel not kept tidy. Truly I think more staffing for long weekends is needed to keep up with the huge crowd they had. Breakfast had lots of options but the kitchen staff could not keep up with the high volume of guests.

"Not Bad"

4
User 22/05/2018

Everything for the most was good, we thought that maybe the bartender was a little shady but everything else was very good, allowing us access to guest room to do what we please for the most part was nice. I do wish there was a hot tube/sauna it was talked about.

"Riverfront Hotel in Downtown Windsor with View of Detroit Skyline"

4
burr6013, Mississauga, Ontario, Canada 22/05/2018

Best Western Plus Waterfront Hotel (Best Western) is a 3-star hotel in downtown Windsor featuring a view of the Detroit River and the Detroit skyline. It is located on Riverside Drive West across from beautiful Dieppe Gardens. Rooms feature panoramic views (watch the big ships) and come with either a king or up to two queen beds. Beds are comfortable and feature hypoallergenic feather pillows. Notable room amenities include a desk, safe, clock radio, telephone, chair, air conditioner, television (42-inch), hair dryer, coffeemaker, refrigerator, iron, private bathroom, and free toiletries (Bath & Body Works). Adjoining rooms are available. Check-in (quick and easy) starts at 3:00 in the afternoon and includes a free cookie. Property amenities include an indoor pool (salt water), sauna, fitness centre, meeting rooms, ice machines, dry cleaning, business centre, bar/lounge, snack bar, and WiFi. Breakfast (waffles, French toast, eggs, bacon, sausage, potatoes, yogurt, bagels, porridge cereal, toast, fruit, etc.) is included with stay. Cribs are available upon request. Check-out is 11:00 in the morning. Best Western is a non-smoking hotel and pet friendly ($30 per pet per day). Paid parking is available behind the hotel for $15 a day (includes in and out privileges) in a third-party garage.

"Wedding"

1
User 21/05/2018

This is the second time I have stayed at the Waterfront for a family wedding. We had a great stay and loved the hospitality!! I have a large family and I hope this isn't the last time we are lucky to stay here for such a joyous occasion.

"Great value for your money"

5
User 14/05/2018

Amazing location, great view of the river, great staff and service. Rooms were very clean, internet was great. Breakfast was great every morning which is part of your hotel charge. Would definitely stay again.

"Great View Of the river"

5
Don T, Burlington, Canada 12/05/2018

Traveling on Business great hotel and location , wow what a view of the river and all activities on the waterfront . I always stay at this hotel in Windsor , a short walk to Casino and restaurants, a great breakfast included downstairs parking close .

"Overpriced for the experience"

2
User 07/05/2018

The king "suite" is not a King suite, it's more like a basic room that cost 3x the amount. The pullout couch had no bedding and we had to call down 3 times to get it. Breakfast was ok, but 90% of the diners eating were asking for bacon on the Saturday and Sunday they still didn't have any. No bacon? Really? The bathroom floor was dirty, the rooms are dark, but the view is nice. The front desk let MY guests pay partial of my bill (isn't that confidential info?)

"Never going back"

1
User 03/05/2018

I went with my kiddos to have a bit of fun because winter has been so long. Our stay was fun and comfortable, but don't dare talk to your neighbours...the housekeeping staff was all mixed up with thier facts and I was charged for smoking in my room! I did not smoke in my room but my neighbour did! Its ridiculous that they can just simply charge anyone they like without any evidence.

"Spoil the Parents Stay"

5
KevinMDuguay, Peterborough, Canada 30/04/2018

Overnight stay at the hotel which included Capital Theatre production - Dreamgirls (Windsor ACT organization)!!! Our stay was very comfortable, including panoramic views of the Detroit River - waterfront. Hotel staff were very helpful. Breakfast service was appreciated!!

"Nice except elevators"

3
Warren L, Ottawa, Canada 29/04/2018

I stayed one night. Room is nicer and larger than you'd expect for a Best Western. Included breakfast is good. My room had nice view of Detroit skyline. Only negative was elevators. They shook and could become a slow milk run. I feared they would stop and took stairs to go down.

"Easterns weekend ..."

3
User 22/04/2018

Staff friendly, room service was excellent - they need to improve on their breakfast - the eggs tasted powdery and dry and the muffins were oily. The elevators took too long to service even though there were 3 available.

"Amazing hotel!"

5
brizee06, Summerville, South Carolina 21/04/2018

We took our young toddlers here for a weekend and we were so impressed by the hospitality in the hotel! The rooms were clean and renovated. I never sleep well in hotels but I did sleep well here, the mattress is really comfortable! The staff was incredible, they went over and beyond to make sure we had everything we needed for us and for our children. The breakfast was great- lots of choices and everything was tasty. Loved the cookies at the Front Desk in the evening. The pool was really nice and the views were incredible. Thank you, Best Western!

"Amazing hotel with great views"

5
John A, Toronto 17/04/2018

The hotel was amazing. The views were of the Detroit side. The hotel was clean and the service was great. The breakfast was fresh and the staff was efficient. It was really well stocked and had lots of choice. A great place to stay!

BEST WESTERN PL... D, General Manager at Best Western Plus Waterfront Hotel, responded to this review
Thank you for taking the time to leave us such a wonderful review! It is great to read that you enjoyed every aspect of your stay at our hotel. We look forward to welcoming you back soon!!! Regards, Moe Razak General Manager

"Very nice"

4
User 14/04/2018

Great location, beautiful views from room. The room needs some updating but it is clean and very comfortable. Breakfast included is good, it includes the basics like eggs, toast, cereal, yogurt, etc... Friendly staff.

BEST WESTERN PL... D, General Manager at Best Western Plus Waterfront Hotel, responded to this review
Thank you for taking the time to leave us such a wonderful review! It is great to read that you enjoyed our complimentary Hot Buffet Breakfast and we do have great team members working at the hotel. Kind Regards, Moe Razak General Manager

"Windsor hotel is a gem"

5
hrmack2000, Brampton, Canada 11/04/2018

I styay in town a couple of night a year ... I sleep so well in the beds - they are so comfortable and then I get to have a FULL breakfast. I stay at a number of different BW hotels... this one is my favorite!

BEST WESTERN PL... D, General Manager at Best Western Plus Waterfront Hotel, responded to this review
Thank you for leaving us a review! We look forward to welcoming you back to our hotel the next time you are in our city. We are very proud that you feel this is hotel is your favorite !!! Kind Regards, Moe Razak General Manager

"Good Stay"

4
User 09/04/2018

Stayed the weekend at the best Western in Windsor for a basketball tournament. Overall we had a good stay, no major complaints. Good value for the money. I would recommend this hotel to others. Wish the parking was closer to the actual hotel, but still wasn't too bad overall.

BEST WESTERN PL... D, General Manager at Best Western Plus Waterfront Hotel, responded to this review
Thank you for the lovely review and feedback. I am glad to see you enjoyed your stay with us and we look forward to welcoming you back again in the future. Regards, Moe Razak General Manager

"Fantastic view"

5
User 07/04/2018

Loved this hotel! The staff at the front desk were efficient and very pleasant. The room was exactly as pictured and the panoramic view was spectacular!! If the room had been available for a second night I would have stayed longer. There was a hockey tournament on when I stayed, so I didn't get to try the complimentary breakfast (chaotic with kids) but it certainly smelled good! Parking, while not part of the hotel was easy to access and inexpensive compared to other hotels. Will definitely be back!!

BEST WESTERN PL... D, General Manager at Best Western Plus Waterfront Hotel, responded to this review
Thank you for such a lovely review of our hotel! We are glad to read that you had a wonderful stay with us, and we look forward to welcoming you back again in the future. Kind Regards, Moe Razak General Manager

"Best View"

5
mariekeylove1, Chicago, Illinois 01/04/2018

Because it was our first time in Canada, we were upgraded for a more enjoyable experience. Staff was very friendly and always available. I would definitely return in the Summer as suggested for an even better experience there.

"gorgeous view of the river"

5
gbc, Toronto 29/03/2018

Best Western has taken over the former Hilton property, and updated, and upgraded the facility the staff were gracious and very helpful The room was large with a fabulous view of the Detroit River, and Detroit itself. It was even more beautiful at night

"A comfortable nice place to stay"

4
jovet, Toronto, Canada 27/03/2018

This hotel has been renovated. Spacious lobby. Rooms updated. We got a room on the top 22nd floor facing the river and the US border, what an awesome view! Left the drapes open at night to appreciate the amazing lights and the riverside view. Room was clean, comfortable bed and pillows. Though space was a bit tight between the desk and the bed, the chair was already touching the edge of the bed, but it just worked fine for us, my husband didn't mind standing up to make room for me to pass behind him. Hot buffet breakfast was included with a variety of options. Though their sausage and bacon tasted different, had an aftertaste. There were fruits but apples were turning soft, must have been there for a while now. Servers were efficient and quick to clear tables and replenish food. There was only one functioning elevator (of the three), that busy Monday morning, so it took a while before we could get down. Parking was free for guests at the parkade behind the hotel. The one thing I would suggest is for better signage at the hotel front. They have an existing one but was blocked by all the taxis parked upfront, so we easily missed the hotel. Their logo was on the top floor and could be visible from afar and not when you're in front of the hotel. But overall, we've chosen this hotel as our 'home' whenever we're in town for business.

"FANTASTIC"

5
Kerry P, Niagara Falls, Canada 26/03/2018

Our stay at this hotel was perfect from start to finish and we will definitely be returning. The entire staff was friendly, efficient and welcoming. The king suite was large and clean and comfortable with amazing views and a very comfortable bed. We walked easily to the casino and downtown. The biggest positive was the wonderful staff who listened to any request and made their guests feel important. A very busy hotel but still maintained a personal touch as they dealt with lots of people including couples, families, business meetings and sports teams. I look forward to returning.

"Clean, friendly, convenient"

5
dianajws, Dundas, Canada 25/03/2018

Nice rooms, very convenient and friendly staff. Rooms were clean and the chambermaid was pleasant, helpful and accommodating. Had a view of the river and Detroit. The pool was nice, work out room. Very good breakfast!

"Swim meet"

4
User 23/03/2018

Great location.. Love the proximity to the Windsor International Training Aquatic Centre and all of the local restaurants. Staff are courteous and friendly. Nice clean room with all amenities. Nice view as well

"A worthwhile visit..."

4
vnmiii, Mississauga, Canada 19/03/2018

The hotel property is located conveniently at the edge of the beautiful riverfront in downtown Windsor, Ontario Canada. The Best Western Plus Waterfront Hotel puts you within steps of the neighborhood's diverse cuisine, vibrant nightlife and scenic, waterfront parks including the Adventure Bay Family Waterpark and the Caesars Windsor Casino. The accommodations offered a great view of the water and the downtown Detroit skyline as well as a pod coffee and tea maker, a mini-refrigerator, a fitness centre, a business centre and a large saltwater pool. Check-in was fairly quick, the staff was very pleasant and the facilities itself was fairly maintained. A hot breakfast buffet was included in my stay and it included a fair amount of choices. Parking was an added cost of C$15 and was located in a parking garage behind the hotel property across the street which was inconvenient especially after dark. Overall the hotel will offer a welcoming retreat for people visiting the city as it will meet both the executives' and urban explorers' needs.

"Nice overnight stay"

4
User 19/03/2018

Very comfortable beds, clean, quiet rooms. Staff was friendly and helpful. My kids enjoyed the pool and husband enjoyed the fitness room. Breakfast could use a few more options, but was good otherwise. Overall great experience. We will be returning in the future.

"The best view that you can get from a room in Windsor (Panoramic View Rooms)"

4
HasanTQ, Mississauga, Canada 15/03/2018

Best western has been my go to choice for Windsor. I have also stayed at Caesar, Holiday Inn and Holiday Inn Express. Best western is the best option if you want a great view from the room. The furniture and fixtures are not up to date however, the rooms are relatively large and roomy. The amenities are good, the pool is of a nice size and toiletries are wonderful too.

"Super clean hotel with amazing staff."

5
User 14/03/2018

I stay here on average once a month for business. All the rooms face the river and Detroit and gives one of the greatest views ever at night. Walking distance to the casino, restaurants and the riverside park. The rooms are clean and the staff is amazing. The bar is nice at night and the bartenders are always very easy to talk to.

"March Break Stay"

5
ktam68, Markham, Canada 14/03/2018

Great stay, nice view of the Detroit river and the city. The family enjoyed the free breakfast buffet. Nice Decor - great layout. comfortable bed. We would recommend to all and would choose this hotel when visiting Windsor again.

"Great Place for Business or Relaxation"

4
David L, Burlington, Canada 12/03/2018

I'm pretty much a regular here, on a weekly basis. The staff is helpful and always trying to make my stay better. The rooms are quite good, but basically a high line of business class. Beds are comfortable and the rooms tastefully decorated. Flat screens and functional a/c units (and ones that don't buzz or whine annoyingly) help show the level of maintenance done here. There can be some minor quirks, like long waits for hot water, and sometimes anaemic water flow, this depends on the floor or room. In terms of what's best value, if you are a BW card member, ask for a queen or king panorama room, maybe 15th floor or higher. The night time view is actually pretty cool, looking over the river and Detroit skyline. It would probably cost you an arm and a leg, but if you stay during fireworks night, the panorama rooms would probably feel like a IMAX theatre seat... Ok, good spot, good folks and decent place. Can't ask for more at some random hotel. Go for it.

"Great stay at the waterfront"

5
Kozm, Toronto 12/03/2018

Stayed there with a minor hockey team for 1 night. Speedy check-in, nice size room with a partial view of the Detroit skyline across the river, nice breakfast with large seating area, good-sized pool - nothing bad to say about this place, really. Recommend for those staying in downtown Windsor.

"Another great stay"

5
Catherine S, Mississauga, Canada 08/03/2018

The staff at this hotel go beyond excellence stay. From the front desk to the housekeeper and the bartender every staff member this hotel was friendly kind and helpful. Anytime I come back to Windsor this will be the only hotel I will stay at

"Great location , and awesome View Of Detroit and the Ambassador Bridge"

4
rubberducklover, Kelowna, Canada 05/03/2018

We stayed at this hotel for 3 nights last October. (Sorry just got around to writing this review now ) :/ The first room that we were given, did not have a very good view, and one could hear the ice machine, and elevators from it. There was no problem changing rooms. The second room had a nicer view, which included the Ambassador bridge. But we still had the hum of the ice machine ? in our room all day and night. It may have just been the floor we were on, not sure. The beds were quite comfy. It had a nice size TV , a bar fridge, and a safe to keep ones valuables in. There were a couple of wedding celebrations going on when we were there, so it was quite busy for the breakfast that was included with our room. This made the elevators quite slow at times, so it was better and faster for us to take the stairs. The breakfast was quite good, with a great combination of food items, not your average fast, cheap hotel breakfast. Pancakes, real bacon, eggs, bagels, toast, hash browns, cereal, fruit , yogurt , coffee , tea, and juice. The staff kept the food well stocked for the amount of guests that were coming into eat. The hotel is located right across from the beach, which was nice to take a stroll down. There is a local Art Museum close by, and many nice art sculptures to view along the beach. Its in good proximity to downtown where there are a variety of restaurants to eat at. Including my favorite " The Donair House " Quite casual, but has really good donair's. All in all we had a nice stay at this hotel, and would stay there again, just on a higher floor to avoid the sound of the ice machine.

"Was not the best stay, starting to get run down"

3
bjchmummy, Toronto, Canada 05/03/2018

We stayed there for the Ofsaa swimming meet. Very busy location as it is right beside the pool which is why we stay there. The rooms are getting dated, there were holes in the walls all over the room and bathroom, we were kind of creeped out about it. The elevators are old and slow, but that could have been due to the number of teenagers staying at this hotel. I wasn't too happy with checkout as they charged my credit card twice, but I had that changed. The breakfast is awesome except we were harassed by the staff for our "coupons". We didn't have any as we were part of the Ofsaa group. The staff needs to get better training. The hotel was very quiet which was awesome, it must have been because of the swimmers staying there who had to get up early, so that was a big plus! Pretty view of the river

BEST WESTERN PL... D, General Manager at Best Western Plus Waterfront Hotel, responded to this review
Thank you for leaving us a review. Although we are happy that our team offered great service, it is disappointing to read that we did not meet your overall expectations pertaining to your room. We are in the process of upgrading all our elevators and they should be complete with a couple of months. I have shared your feedback in regards to our breakfast staff with our F&B manager to ensure this doesn't happen again and thank you for bringing all your issues to my attention. Reviews like yours only help us improve and please do accept my apology. We hope you would give us another chance and visit us again soon! Regards, Moe Razak General Manager

"Travelling for work has never been more comfortable! "

5
TheChefsWifey, Woodstock, Canada 05/03/2018

I have said it before, and I'll say it again, this hotel is a hidden gem in Windsor! There really isn't any need to stay anywhere else. You get all of the amenities of the “casino hotel” which is conveniently down the street for half the cost! The renovations that they've done to the hotel is spot on. Plus, you get breakfast!! The staff is courteous and attentive, the beds are cozy, rooms are spacious and the views from the junior king bed suite across the river are so special. Travelling for work has never been so comfortable. It's also nice to have a small gym on site with new equipment - when I was there, it was like having my own little private gym as nobody else was there using it. I stay here almost once a month for work, having previously stayed at the “casino hotel” and I have to say, I won't go back to “the other guys”. It really is the “Best of the Best Western's”!!

BEST WESTERN PL... D, General Manager at Best Western Plus Waterfront Hotel, responded to this review
Thank you for taking the time to leave such a wonderful review. We are happy to read that you enjoyed your stay with us and want to thank you for being a loyal guest. We hope to have the pleasure of welcoming you back soon and once again we do appreciate your feedback. Kind Regards, Moe Razak General Manager

"Beautiful spot"

4
MrDofJD, London, Canada 23/02/2018

My wife and I stayed here Feb. 15 and 16.Check-in was smooth, got a parking pass but didn't know there was a cost for it, $15/day. Parking directly behind hotel, come back in through the back door. Room was clean and there was a great view of the Detroit skyline. Only problem I had with the room was trying to adjust the water temp on the basin faucet, not much pressure either. Shower was fine though. Had a drink in the lounge bar, Audrey is top notch Breakfast had a lot to offer, the manager even got us a coffee, enjoyed her very much. Three blocks to casino, restaurants close by. Would like to go back in summer when everything is green and the flowers are out.

BEST WESTERN PL... D, General Manager at Best Western Plus Waterfront Hotel, responded to this review
Dear MrDofJD, I wanted to take a moment to thank you for reviewing the Best Western Plus Waterfront Hotel. We are happy to read that you enjoyed your stay with us and found our location ideal to all there is to see and do! We do have great team members working at the hotel and we look forward to welcoming you back soon! Kind Regards, Moe Razak General Manager

"Beautiful hotel but scary incidents in back parking lot"

3
User 19/02/2018

The one issue with this location is the amount of pan handlers in the parking lot. Including the fact that they were coming in through the back door and pan handling customers of the hotel. The staff was aware since we had a severe issue prior to checking in, but it didn't stop the pan handlers from still bothering people for money.

"Little Vacation"

5
MzTina608, Prince Georges County, MD 19/02/2018

Beautiful hotel, beautiful view from the 19th floor. Staff was great, very helpful with places to visit and eat. Breakfast was good. If you are staying more than 1 night, you have to ask the front desk for another breakfast voucher, they will no worries. They also have a bar, which is a great touch for the evening. Casino a few blocks away as well. Several places to eat near by. The only thing, if you are driving, they charge a $15 per night at the garage behind the building. But the garage seems to charge $8. If the hotel is going to charge $15, at least 1 night should be free. In all, I enjoyed my stay.

BEST WESTERN PL... D, General Manager at Best Western Plus Waterfront Hotel, responded to this review
Thank you for your great review. I am glad you enjoyed your stay with us and we do have great staff working at the hotel. We are located in the heart of downtown Windsor and within minutes to most attractions. The hotel does charge for parking and the lot that we use charges $22.00 for overnight parking without In & Out privileges. We look forward to welcoming you back soon and once again thank you for the review. Kind Regards, Moe Razak General Manager

"Always great staff."

5
L3634QPronm, Canton, Michigan 12/02/2018

Rooms are nice and clean with a great view of the river Detroit skyline. Would highly recommend this place. Have stayed here a few times and never disappointed. Will be back for the fireworks in June.

BEST WESTERN PL... D, General Manager at Best Western Plus Waterfront Hotel, responded to this review
I am glad to see your a regular guest and that we are doing things right. I do appreciate your review and I look forward to meeting with you during your Fireworks stay with us. Regards, Moe Razak General Manager

"So thankful"

5
danag183, Chatham, Canada 10/02/2018

Stay was amazing in my time of need as my husband was in the hospital I would love to bring my husband back to the hotel for a pleasure visit. Room was clean, panoramic view of Detroit city it was amazing

BEST WESTERN PL... D, General Manager at Best Western Plus Waterfront Hotel, responded to this review
Thank you for the great review and i hope your husband is feeling better. For your next booking please reach out to me directly and We look forward to welcoming you back. Regards. Moe Razak General Manager

"Last night of a long trip"

5
Linda F, Alliston 06/02/2018

This hotel was lovely, the views from our window amazing..and although it was very, very busy ..our room was quite quiet...I would indeed stay there again. I t was a short walk to the casino. Across the street was a waterfront park and gardens

BEST WESTERN PL... D, General Manager at Best Western Plus Waterfront Hotel, responded to this review
Thank you for your review linda F and i am glad to see you enjoyed your stay with us. We do have the best view of the review and the Detroit Skyline. We are within walking distance to most all the downtown attractions and we look forward to welcoming to our hotel soon! Regards, Moe Razak General Manager

"Clean, and great location"

3
ScottfromCAN, London, Canada 06/02/2018

Visited here for a show with friends at Ceasars Palace. The hotel room was clean and comfortable. View great, location perfect. Three stars would be that they gave us the riot act during check-in which I felt was unnecessary given we were older young adults and were not going to do any damage, etc. I guess they must have issues with adolescents. In addition to that, I didn't love the parking situation or the fact that some hotels give free parking and they charge for it, even with the premium of the BWP name. Overall, I would stay again for the location as it was great proximity to the casino.

"Exceeded my expectations"

5
silverbrook, London, Canada 04/02/2018

The hotel I normally stay at in Windsor was sold out, so I decided to give this one a try and was very pleasantly surprised. To check in you can either pull up out front of the hotel, or use the lot directly behind. The front desk clerk was very pleasant and friendly and quickly checked me in. My room was clean and comfortable with a fabulous view of the Detroit skyline. There was a coffee maker and a mini-fridge in the room as well as a flat screen TV, a desk and a comfy chair by the window. The toiletries in the bathroom are similar to Bath and Body products. The pool is warm and a good size and the gym equipment faces the river and is just off to the end of the pool area. In the evenings, I noticed that they have bar service in the dining area just off the lobby. Buffet breakfast seating is in the same area and was your typical hotel buffet breakfast - waffle maker, eggs, bacon or sausage, home fries, pastries, oatmeal, muffins, cereal, etc. Breakfast staff are also attentive and friendly. The only downfall of this hotel is the lack of onsite parking. You have to park in the parking garage behind the hotel across the street for a charge, but you do get in and out privileges. There is a back entrance to the hotel when entering from the lot side so you do not have to walk all the way around. Valet service would be a great addition.

"Amazing view"

5
Peter C, Brampton, Canada 03/02/2018

The room was perfect, clean modern decor and breath taking view. I will definitely be staying at this location again, service was great. The view of Detroit city was breathtaking. The only down fault is if your driving a service vehicle you have to park a couple of blocks away but worth it.

"Excellent hotel"

4
garent, Fort Frances, Canada 01/02/2018

The hotel has beautiful views from the rooms. The rooms were nicely upgraded and comfortable. The breakfast was also very good for a continental breakfast. I have nothing bad to say about this hotel directly. The only problem was there is no stores to pick up things close by and the restaurants are limited in the area, so I would recommend renting a car. I would give this a 4.5 if I could as it was a very nice hotel.

"Refreshing"

5
User 25/01/2018

Front desk staff very efficient. Room was clean and very comfortable with great views of Detroit. Close to restaurants and casino. The included breakfast is well stocked from scrambled eggs, omelettes, bacon, ham, sausages with many pastries and even a make your own waffle station. The breakfast staff were very pleasant and efficient. Pool area is nice and clean. The lobby bar was nice for a night cap.

BEST WESTERN PL... D, General Manager at Best Western Plus Waterfront Hotel, responded to this review
Thank you for your review Robert and i am glad to see you enjoyed your stay with us. We do have a great complimentary Hot Buffet Breakfast and we are in walking distance to most attractions/restaurants in downtown Windsor. All our guestrooms offer a view of the water and Detroit Skyline. We hope you would come and visit us again soon! Regards, Moe Razak General Manager

"Cheap and clean"

3
Wayne W, Alpharetta 21/01/2018

The place was clean and cheap enough for one night, not the Ritz but that's not what I was looking for anyways. Appeared like a lot of people working in the area stayed there. I felt safe enough as I was by myself.

BEST WESTERN PL... D, General Manager at Best Western Plus Waterfront Hotel, responded to this review
Thank you for your review and i am glad to see you enjoyed your stay. We are a corporate hotel and do attract a lot of business travelers. Next time your in downtown please do come visit us! Regards, Moe Razak General Manager

"We were in town last week for my dad's funeral. It was a wonderful place that lifted our spirits."

4
kellyjj2014, Georgetown, Canada 21/01/2018

We were in Room 1307, which had a wonderful view of the river, Dieppe Park, and Riverside Drive East. The breakfasts included were a real treat: we left each day with a full stomach and no worries about having to grab any other foods. The ladies who work the eating area were warm and welcoming, even at 6:30 am when my eyes were barely open....My wife used the weight room and the swimming pool. Both areas were immaculately clean, and again had a huge window looking out on Detroit. Our room was impeccable both for comfort and cleanliness.

BEST WESTERN PL... D, General Manager at Best Western Plus Waterfront Hotel, responded to this review
Please do accept our condolences and I am glad we were able to assist you. We do have great team members that work at the hotel and they are always ready to go above & beyond. We do have the best view in town of the river and the Detroit Skyline. We hope you would come again next time! Regards, Moe Razak General Manager

"Home away from home...."

5
Chris C, Stoney Creek, Canada 20/01/2018

As always, an awesome place to stay, friendly staff at front desk, clean room. Everyone we come to Windsor, this is where we stay... close to everything including the casino, waterfront, restaurants and bars. Love this place !!! Recommend the corner room with an awesome view.

"amazing views"

4
djdexchange, Amherstburg, Canada 09/01/2018

the suites are a pleasure the view of detroit is worth the price of the room. i have no idea what the other rooms are like . parking is a bit of a problem, but i would come back here anytime. i have no idea about the other amenities.

"Amazing View"

5
Sam L, Windsor, Canada 08/01/2018

I rented the king suite with the panoramic view of the city line. It was absolutely breathtaking at sunset and sunrise! The bathroom was also beautiful and the bed was super comfy, as were the pillows! LOVED this hotel, especially because of the price!

BEST WESTERN PL... D, General Manager at Best Western Plus Waterfront Hotel, responded to this review
Thank you Sam for the great review and I am glad to see you enjoyed your stay with us. All our rooms offer a view of the water/Detroit Skyline and you are correct the view is breathtaking. We look forward to welcoming you back soon and once again we do appreciate your review. Regards, Moe Razak General Manager

"Excellent Stay"

5
User 08/01/2018

Hotel was nice breakfast and breakfast attendants were wonderful. Pool was nice comfortable sitting area, Internet never experiences such good internet connection at a hotel stay! Will definitely recommend and come back!

BEST WESTERN PL... D, General Manager at Best Western Plus Waterfront Hotel, responded to this review
Dear Jacquie, Thank you for the amazing review and its greatly appreciated. We do offer a great hot buffet breakfast at the hotel and our team members always do their best to exceed our guests expectations. We look forward to having you stay with us again soon! Regards, Moe Razak General Manager

"Love the View!"

4
kellysT5623VR, WINDSOR, Canada 08/01/2018

Had the partial river view and really enjoyed that. The panoramic rooms must be amazing! The pool area is very nice and the fitness room has a view of the river. The breakfast was much more than I expected. Overall, a great place to stay in Windsor.

BEST WESTERN PL... D, General Manager at Best Western Plus Waterfront Hotel, responded to this review
Thank you for the great review and you are correct all our guestrooms offer a view of the water/Detroit Skyline. I am glad to see you that you enjoyed the pool and fitness center. Our complimentary hot buffet breakfast is one of the best in the industry and once again thank you for your feedback. Regards, Moe Razak General Manager

"Best value and service"

5
User 04/01/2018

Nothing bad to say about this hotel. Was upgraded for free without asking, breakfast was terrific, bed comfortable. Shower worked well. Only negative, they charged $15 for parking and it was in a open garage across the street.

BEST WESTERN PL... D, General Manager at Best Western Plus Waterfront Hotel, responded to this review
Thank you sharing your feedback with us and we do appreciate the review. Our newly upgraded guestrooms offer all amenities travelers require and our complimentary Hot Buffet Breakfast is above the standards set by the industry. As you know we are a downtown hotel and as all other hotels in the area we do charge for parking. We look forward to welcoming you back soon! Regards, Moe Razak General Manager

"Great view of downtown Detroit!"

5
charleshW5111NF, Louisville, Kentucky 03/01/2018

The hotel was great! It had great views of downtown Detroit. It was close to a number of great restaurants. The free breakfast was satisfactory. The staff was great! The only inconvenience was the location of the parking lot.

"Great place to stay and close to the boarder! Breakfast buffet was amazing and there was tons of options !"

5
lisef2018, Simcoe, Canada 01/01/2018

Great place to stay and close to the boarder ! Breakfast was great and view of the river from the top floor was pretty cool! The Keg is a quick walk away ! Overall great convenient place to stay :) !!!!

"Great hotel"

5
davidaI898HV, London, Canada 01/01/2018

Amazing hotel great staff, really helpful great location. View was to die for. Casino really close easy walk to it. Easy access to parking. Breakfast as good. What I liked the most was feeling safe in the property.

BEST WESTERN PL... D, General Manager at Best Western Plus Waterfront Hotel, responded to this review
Thank you very much for taking the time to share a review on Trip Advisor. We truly appreciate your feedback. We are thrilled that you enjoyed your stay with us and our location. We hope you would visit us again soon! Kind Regards, Moe Razak General Manager

"Close to everything! Very accomodating! "

5
User 31/12/2017

Stayed here during a music festival. Awesome views of Detroit. Staff very helpful and polite. Hotel is clean and easily accessible. Stay included breakfast, lots of items to choose from and this hotel has the best Belgian waffle maker! The bus station is right across allowing easy access to Windsor-Detroit shuttle bus. Many food places around, close to Casino and generally felt safe around the area late at night. Will stay here again in the future.

BEST WESTERN PL... D, General Manager at Best Western Plus Waterfront Hotel, responded to this review
Thank you very much for taking the time to share a review on Trip Advisor. We truly appreciate your feedback and appreciate what you had to tell us. I'm so pleased that you enjoyed our location and hotel amenties. I hope that you will join us again soon. We look forward to seeing you. Regards, Moe Razak General manager

"accommodating"

5
923timothyk, windsor, Canada 28/12/2017

The staff was very accommodating. I called the toll free number and expressly requested a room that was non smoking and also where no pets were allowed. At check in the girl informed me ALL rooms were pet friendly! I was livid to say the least. If I wanted to sleep in a dogs bed I would have went to a friends who had a dog and slept in its bed.. The desk girl was very helpful and after searching room history. assured me no pets had slept in the room bed for at least a month. I stayed because of her kindness and professionalism, also it was a cold and snowy night. Also was informed at check-in of a 15$ parking fee. Again I was not pleased about this lack of information offered me on the phone but the desk girl cleared it up. It is doubtful I would stay here again because of the absence of non pet rooms.

"Best view ever!!!"

5
Kim J, Columbus, Ohio 28/12/2017

I would recommend the riverfront view to anyone who loves an excellent view The hotel was more than I thought it would be. Peaceful relaxing stay. Would recommend and will be staying here again in the near future.

"One of the Best Westerns"

5
kevincW4167YP, Oneida, New York 27/12/2017

This is one of the Best Westerns that we've visited, with wonderful views of the river and the city of Detroit beyond. Our king bed room was large and well appointed. Breakfast is good: fresh fruit, eggs, juice and a variety of baked goods. WiFi was serviceable for email and browsing. No on-site parking. The hotel direct guests arrivig by automobile to the parking garage on the next street, and adds $15 to your room bill for in/out self-parking. If you were to pay the garage directly, you'd pay $8/day.

"Pet friendly and well kept"

4
Samantha C, Markham, Canada 27/12/2017

We brought our dog to Windsor for the holidays and our folks have cats so we were fortunate to find a nice hotel with a positive pet policy. Staff was friendly and responsive, rooms were clean and the breakfast is well done for a complimentary option. We'll stay here again.

"Excellent Location"

4
bmm62, Toronto, Canada 27/12/2017

We loved our suite that overlooked the Detroit River. The river view at night was especially beautiful. The free breakfast was very good and no shortage of food. The staff were friendly and courteous. The building and the rooms have all been upgraded and look very modern. I thought the price of the room was high considering the time of the year.

"OK hotel, poor parking"

3
JupeE, Amherstburg, Canada 21/12/2017

The hotel itself was average, no complaints. The only real issue I had was the parking. I couldn't find information on where to park before my arrival. There is a parking garage that you have to pay $15/day to park at. My husband and I met there so had to pay for both vehicles

"Excellent area hotel"

5
User 18/12/2017

This hotel is an excellent place to stay in this area. It is a clean, non-smoking hotel which is well appointed. The staff is of very high quality. If attending a concert or event at the Colosseum, this is a great stay as an alternative to the very busy and noisy casino hotel. And the rooms do NOT smell like someone smoked in them. By the way, the beds and pillows are the best.

"A NIght in Windsor"

5
78bradlym, Toledo, United States 18/12/2017

My partner and I got a weekend away to see the new Star Wars film. This hotel was recommended by several of my colleagues that live in Windsor; they've had friends and family from out of town stay there. Little did I know that their recommendation would lead us to having a great rest, fabulous experiences in another country just across the Detroit River, and the opportunity to feel safe, valued, and cared for at a hotel, least of all a chain one. I will highly recommend this location as well as suggest it to friends looking for a close, fun, and affordable getaway, and I'll be back!

"Great place to stay home away from home !"

5
891idas, Montreal, Canada 16/12/2017

All around comfortable ! Home away from home Executive rooms a must Renovated and cozy compared to lower level rooms Nice location Great staff Always stay there as it's easy to check in and out fast as well!

"Great Views!"

5
Y9507MRjennifers, Windsor, Canada 14/12/2017

Good location near waterfront that lent to beautiful views! Parking is behind hotel, so have to go outside. Also, elevators are dated, so they shake a little. Staff and rooms were great! Hotel is walking distance to Casino in good weather.

BEST WESTERN PL... D, General Manager at Best Western Plus Waterfront Hotel, responded to this review
Thank you for the review and we do appropriate your review. You are correct we do have amazing view of the water and Detroit skyline. We are getting our elevator updated and thank you for helping us improve. Once again thank you for the feedback and we hope to see you soon!!! Moe Razak General Manager

"Best property by far"

5
csw1232014, Toronto, Canada 09/12/2017

loved the view and easy access to the tunnel to detroit. Clean and the beds were comfortable breakfast buffet was awesome and so were the staff Great location to Detroit and very quiet on the waterfront

"Great room and view"

5
User 09/12/2017

The staff upgraded my room because it wasn't ready when I checked in. I had a gorgeous view of the city of Detroit from the 12th floor of this upgraded room at the Best Western Plus in Windsor. It was great!

"Hotel stay"

4
ashokv562, Mississauga, Canada 08/12/2017

The staff was extremely courteous and the rooms were clean and comfortable. Parking was across the street and the parking structure was not clean and did not feel comfortable being there during the night time.

"A surprisingly superb value"

5
davidcM1497SZ, Acton, Canada 08/12/2017

A nice, clean hotel, excellent view of Detroit. Large room, comfortable bed, very nice and friendly staff. Breakfast included was far superior to other hotels. It had a great selection and tasty food, and the wait staff were very friendly and helpful. Price was good. Very impressive!

"BW Name, Same Great Hotel"

5
Vegas2007, Toronto,Ontario 07/12/2017

I last stayed here when it was just called The Waterfront Hotel after the Hilton branding left. It was in the middle of a big renovation at that time back in 2014. Three years later and the place is great. The staff are friendly, the rooms were great. We had two rooms and all rooms look out to the Detroit River. The beds were so comfortable, a mini fridge, big bathroom. Very clean rooms and hallways. The breakfast buffet was fine, it served the purpose. The staff there were great. The only downfall here would be the slow elevators that is about it. Caesars Windsor is a 5 minute walk down the street and the Bus Terminal is a 2 minute walk out the back of the hotel so you can grab the Tunnel Bus to take across to Detroit. The Keg is literally a block away, so if you want to have a nice steak dinner and drinks there ya go. I will definitely stay here again when I am back to Windsor.

"Windsor Best Western Pet-Friendly River Front Hotel"

5
Barb P, Thedford, Canada 07/12/2017

We loved staying at this hotel! We had a deluxe panoramic river view and the hotel is pet friendly which is fantastic! We enjoyed being close to the casino and downtown. Excellent hot breakfast buffet! Great walkways & park along the river-ideal for dog owners! We will be back.

"great spot"

4
DonMcW66, Stratford, Canada 07/12/2017

this hotel has a great location downtown every room seems to have a view of the river. just steps to the casino, lots of places to eat near by and every style you can think of. large open lobby, easy parking behind the hotel in a garage. perfectly located to both the bridge and tunnel to Detroit.

"Windsor Best Western Waterfront Hotel"

5
Patricia N, Toronto, Canada 05/12/2017

Great stay. The view was amazing. Everyone was excellent. Loved the reception and lobby area. Bed was very comfortable and room decor beautiful. Easy to get to from any area of Windsor.. staff so pleasant

"Hockey Tournament Hotel"

4
kristinek199, Markham, Canada 04/12/2017

Overall this is a great spot to stay, within walking distance to a awesome Water Park. Plan out your Lunch & dinner as there are NO options due to the Location. Especially with young children.We would stay again.

BEST WESTERN PL... D, General Manager at Best Western Plus Waterfront Hotel, responded to this review
Thank you for the review and i am glad you enjoyed your stay with us. We are within walking distance to many restaurants and you are correct we are located right beside the Water park. I do appreciate your feedback and we look forward to welcoming you back soon. Moe Razak General Manager

"BW Windsor riverside"

4
deanmO2280OC, Dundas, Canada 29/11/2017

Great place to stay for business clean rooms friendly helpful staff, hotel going through renovations but no issues with the property will be staying there for future business trips. The lobby bar is closed or at least that's what it appeared? No hours of service so somewhat confusing would prefer to have had the option to stay in at night after a busy day Close to downtown core and casino, waling distance to everywhere.

"Best Westen Plus - Windsor Ontario"

5
tilakw, sudbury, Canada 28/11/2017

we had a pleasant memory of this hotel, the hotel's quality and care are excellent, rooms are neat and clean. other areas such elevators, corridors also has a excellent finish and attractive. we enjoyed the river side view, Its a unique feeling when in the morning and afternoon seen from the window. Hot breakfast is excellent staff is friendly. , haven't seen such continental breakfast in other hotels. friendly staff and other facilities such bar .. gym excellent and especially hot water pool.

"Good hotel for business or pleasure"

5
markcT3578CL, Windsor, Canada 27/11/2017

I was very pleased with this hotel. Good amenities, nice pool and fitness centre, great complimentary breakfast, nice rooms, everything was clean. Parking was in an external garage, and was an extra fee. That was the only bugger. Everything else was very good.

"Best Western"

5
39natalijab, Mississauga, Canada 27/11/2017

Magnificent view of Detroit River and glance on USA. Comfty beds. Reception area spacious nicely decorated, very friendly staff there. Bar calls some good evening drink. I enjoyed great excellent wafels (selfmade!!) at the breakfast!! Easy to arrive with car. Wi-fi worked as light.

"First Class Hotel"

5
antonyt50, Ottawa, Canada 27/11/2017

I stay here for business every time I am in Windsor. The staff are excellent, veery friendly and knowledgable. The location is great, a short walk to all the downtown restaurants and the breakfast very good.

"Very pleasant stay"

5
raffaeleo161, Huntsville, Canada 23/11/2017

spent two nights at the Hotel and found the stay exceptionally pleasant and would highly recommend this venue. I found all facets of our visit particularly satisfying. From staff to amenities i would rate A!.

"Hotel not bad parking not great"

4
E4243ZPshannonb, Mount Brydges, Canada 23/11/2017

The hotel itself is not bad but the parking situation is not great - you have to park across the street and haul your luggage to and from the parking garage which is not convenient and you get the privilege of paying $15 for this.

"Great hotel and wonderful staff"

5
nancytT1000WG, Harrow, Canada 21/11/2017

The rooms are beautiful and the staff very friendly. I got a riverview room and the view was wonderful. Would definitely stay here again. The breakfast included is delicious. Waffles, eggs, sausage. Everything you could think of.

BEST WESTERN PL... D, General Manager at Best Western Plus Waterfront Hotel, responded to this review
Thank you for the wonderful review and your kind words. I do appreciate you taking the time to highlight your stay at the Best Western Plus Waterfront Hotel. We do have great team members and one of the best complimentary hot buffet breakfast any hotel can offer. We look forward to welcoming you back soon! Kind Regards, Moe Razak General Manager

"Decent hotel for a short stay"

4
CharlesYYZ, Toronto, Canada 20/11/2017

We were in Windsor to attend an event at the Casino. It was great located, easy access and we had a water front view from our room, just like the photos featured on the booking sites. The room was very big for one queen size bed, very clean and quiet. The decor was newly done, the washroom was a bit dated, but it is fine. Also the included breakfast was quick and decent food / coffee. The only I didn't like is the parking is not attached to the hotel building and difficult to find a parking at weekend nights, but not a deal breaker

"Excellent Hotel"

5
G1749HJmicheleg, Oregon, United States 20/11/2017

We attended a Commodore Ball & stayed at your hotel for the 1st time. From the moment we arrived we had an wonderful experience, greeted with a smile, helpful staff, comfortable beds, clean room, clean hotel, amazing food... overall we were very satisfied and would return in the future!

BEST WESTERN PL... D, General Manager at Best Western Plus Waterfront Hotel, responded to this review
Thank you for the excellent review and we do appropriate you sharing your experience. I am glad to see you had a wonderful stay with us and we hope to see you soon in the near future. Kind Regards, Moe Razak

"Great Place to Stay When Attending a Concert"

4
jillcI7906OX, Simcoe, Canada 14/11/2017

Overall wonderful experience - great location. The $18 extra for the panoramic view is worth it. The breakfast was wonderful but you had to be fast to get the bacon!!! Will definitely come back again when we take in the next concert at the Coliseum.

"Awesome room-best view"

5
User 13/11/2017

I really enjoyed my stay at the best Western waterfront hotel. The view of Detroit was amazing. And the hotel is beautiful. I would come back and next time I would use the fitness facilities. A nice pool and nice gym to relax

"Excellent Choice (Downtown Windsor)"

5
Johnking96, Vaughan, Canada 13/11/2017

Stay here a few years ago and was under renovations. Excellent service and renovations were top notch. Close to everything downtown and to tunnel crossing to head over to Detroit (which we did). Will definitely stay here again!

"Windsor Trip"

5
davebT1047RP, Spring Hill, United States 08/11/2017

Very nice hotel and great staff, plenty to see and do in the area, very nice lounge in lobby with a great breakfast, parking is across the street behind the hotel so you should factor that in the cost of your stay, pretty good value, it would be great if the hotel had a restaurant tied into the lounge so you wouldn't need to leave the hotel for a lite meal in the evenings, but plenty of local eateries if required.

BEST WESTERN PL... D, General Manager at Best Western Plus Waterfront Hotel, responded to this review
Thank you for the great review and its greatly appreciated. We do have plans to add an evening menu in the near future and you are correct we are located within walking distance to many restaurants downtown Windsor, ON. We look forward to welcoming you back in the near future and thank you. Moe Razak General Manager

"A huge change"

3
Colleen B, Caledonia, Canada 07/11/2017

This hotel was at the top of my list for favorite places to stay in Windsor. I have stayed here multiple times and have always enjoyed the service, atmosphere and amenities. Unfortunately, my most recent visit will leave me undecided on my return. Clearly, some upgrades need to happen. The elevators need service. Long waits....I'm not impatient - just timely and plan for business appointments. 14 minutes??? No elevator - called 0 and the engineer came up to offer the service elevator. If you need anything at the front desk - plan on an extra 10 minutes. Systems need to be upgraded! Don't get locked out of your room - ugh..not easy at the front desk if you didn't change your address before coming to the hotel.

BEST WESTERN PL... D, General Manager at Best Western Plus Waterfront Hotel, responded to this review
Thank you Colleen for the review and helping us improve. We are getting all the elevators upgraded and we are just waiting for the supplier to install. We hope you would give us another chance and we look forward to welcoming you back in the near future. Kind Regards, Moe Razak General Manager

"Newly Renovated - Great for business!! "

5
TheChefsWifey, Woodstock, Canada 06/11/2017

If you travel for business like I do, look no further than staying at this hotel! Located right on the Waterfront you can enjoy views of the Detroit river and the night skyline of Detroit. In walking distance of some great restaurants and right down the street from the casino, this well-priced hotel has everything you need right at your fingertips. The hotel is clean and rooms have been recently updated. The staff is courteous and kind and parking is easily accessible. There is a great little business centre for last minute printing and emailing if your computer crashes like mine did! I'm always very impressed with this hotel every time I stay.

"What a view !!!"

4
blacksmithbob, Hamilton 06/11/2017

Panoramic view of the Detroit skyline was gorgeous. King bed was extremely comfortable and the wi-fi was easily accessible. Breakfast was somewhat hectic, but still enjoyable. Checking in and out was a breeze.

"Great Location"

5
froglady397, Plymouth, Michigan 06/11/2017

Came for concert at Casino and this was great location for walking to it as well as several bars and restaurants. The riverfront view was beautiful. Our room was clean, quiet and very comfortable. All the staff were friendly and accomodating. The full breakfast buffet was added bonus. It all made for a wonderful experience and will be back in the future.

"Great Location overlooking the Downtown Skyline of Detroit"

4
reteppaf2016, Ottawa, Canada 02/11/2017

I drove down to visit friends in Essex, I stayed at the Waterfront Hotel for the location and it has a nice pool, very close to the Caesars Windsor Casino, 3 block walk.. Everything was great, rooms are very nice, my room had a partial view of the Detroit river on the 11th floor.. Breakfast Buffett is very good., scrambled eggs, sausages, toast and bagels, waffles.. juices and coffee, included in your room rate. The Pool and Fitness facility on the 2nd lever has a nice view of the Detroit Skyline.. the Pool is more of a wading Pool at only 3 1/2 ft deep.. was refreshing after driving over to Dearborn, Michigan.. my only complaint was that the Parking garage which is a separate public parking building behind the Hotel.. the nightly rate is $15 per night, this charge should be included in the room rate.. The Wifi in the room is free and worked without problems.. The Windsor Casino just nearby is large Vegas style Casino, had a good band playing at the huge Stand up Bar when you enter.. lots of machines and table games.. I won $500 so overall a good night playing Blackjack.

"Clean, safe and quiet"

4
Q6323PClisah, London, Canada 02/11/2017

This hotel is clean and the staff go out of their way to be helpful. The rooms are comfortable and quiet - some have very beautiful views of the river front. On one occasion I left my iPad in my room when I checked out. I called the hotel after realizing what I had done and they held on to it for me until I returned to Windsor. I would definitely recommend this location.

"great place"

5
Q8173IVedwardh, sarnia, Canada 02/11/2017

great place to stay. great staff. I have stayed here 8 times and had a pleasant stay all times. the view of the river was amazing. location is great. close to great eating and the casino. the breakfast is good and the staff was amazing.

"Clean & Comfortable - good value"

5
William H, Ancaster, Canada 30/10/2017

This hotel is located in a great part of Windsor ON. Close to amenities and restaurants and to USA access. Very clean and comfortable room featuring everything needed for leisure or business travel. Reasonable price for the Brand, the amenities and the location hence 'good value' considering the additional parking fee and all taxes. A 20% reduction in the room rate would garner this hotel 'excellent value' and a 'must-stay'! I would highly recommend this hotel although at the price (all-in), there are probably others of similar 'value'. But you will not be disappointed with the Best Western Waterfront!

BEST WESTERN PL... D, General Manager at Best Western Plus Waterfront Hotel, responded to this review
Dear William, We are glad you enjoyed your time at the Best Western Plus Waterfront Hotel. Thank you for choosing to stay with us and also for your very kind words. Thank you for for the 5 star review and we hope to see you again soon! Kind Regards, Moe Razak General Manager

"Not convenient to the Cobo Center"

4
Karen B, Warrenville, Illinois 30/10/2017

The tunnel to the USA near the hotel is closed, so distance estimates published on travel websites between the hotel and areas of Detroit may be misleading. Otherwise, my stay was very satisfactory. Very comfortable bed, and the hotel accommodated my request for hypo-allergenic bedding.

BEST WESTERN PL... D, General Manager at Best Western Plus Waterfront Hotel, responded to this review
Hi Karen, Thank you for the review and yes the city was doing maintenance work on the tunnel which is something that the hotel has no control over. I am glad to hear you enjoyed your stay with us and please note the tunnel has reopened again! Kind Regards, Moe Razak General Manager

"Very satisfied"

5
Cassandra P, Warren, Michigan 25/10/2017

This was our 2nd time going to this hotel and every time we have such a great time. This was for are wedding anniversary celebrating are 27& 28th very happy with everything we loved the view of the river was so romantic at night

"Excellent View - Great Employees"

5
tomkS6571MP, Brampton, Canada 23/10/2017

I had an unexpected, but excellent stay at the Best Western on Riverside in Windsor. Awesome view of the river, one of best complimentary breakfasts I've had, including more available items vs other hotels, up to date rooms and a great fitness center.

"Very Good Choice"

4
joelbF8984UP, Welland, Canada 23/10/2017

Hotel is very clean, nice rooms with breakfast provided. Great price point. I would stay there again. Even includes a bar lounge which is a nice added touch. especially when away on business and looking to fill in the time.

"Weekend on the river"

5
Marshall R, Michigan 23/10/2017

We were going to a Steely Dan Concert at the Windsor Casino. We decided to stay at Best Western because we had heard how nice it was and we weren't disappointed. This staff were very friendly and breakfast was very good.

"Beautiful hotel, nice room"

5
Minghua L, London, Canada 22/10/2017

I am very happy I have chosen to stay at this beautiful waterfront hotel! I love the view from my room and the warn service that made me feel like home! I will definitely stay at this hotel again and recommend it to many others.

BEST WESTERN PL... D, General Manager at Best Western Plus Waterfront Hotel, responded to this review
Dear Valued Guest, Thank you for your review and I appreciate that you added us to your schedule while travelling to Windsor. We look forward to your stay with us soon. Sincerely, Moe Razak General Manager

"Wedding in Windsor!"

5
SuzieQSue, Sombra 19/10/2017

My husband and I stayed at this location for two nights as our son got married in Windsor. We stayed in a King Jr. Suite on the 19th floor and it was great! Lots of room with a comfortable King size bed! The view of the Detroit River and Detroit Skyline was fabulous! Although we were busy and didn't spend a lot of time in our room, it was still a lovely, quiet room to sleep in. We had also rented the "Above Twenty Lounge" for wedding guests to relax in between the wedding and reception. Thanks to Erin in sales for helping us with the arrangements of this room. The front staff were very friendly with our check in. We also had a young man from the front desk accompany us to the Above Twenty Lounge to deliver food trays the day prior to the wedding. Everything went smoothly! Please know there is a complimentary breakfast with your stay at this location. The eating area is large with plenty of seating. The breakfast consisted of many items, so go with a big appetite! The only negative comment I can make is about the parking. The parking garage is behind the Hotel and is owned by the city, I do believe. The staff at the front desk will issue you a ticket to enter and exit the parking garage. It cost us $12.00 dollars for two nights. There is a small parking lot immediately behind the Hotel, but it is only meant for 10 or 20 minute parking. We certainly enjoyed our stay here. We would definitely stay at this location again. Great staff and wonderful room!

"Wedding in Windsor!"

4
280corinnep, Hamilton, Canada 17/10/2017

First time in Windsor and was so very pleasantly surprised. Beautiful waterfront, great running paths. Good shopping and very pretty atmosphere. Great view of a city (Detroit) that I didn't know but am looking forward to discovering as well. Can't wait to come back. Maybe take part of the half marathon that goes between Windsor and Detroit??!

"Seriously?"

3
User 14/10/2017

They refuse to provide wine glasses in the room, saying only plastic cups available. Worse, there is only one wine opener in the entire hotel! The bartender will open your bottle for you IF you bring it down to them. Honestly? We booked months in advance requesting adjoining rooms. Confirmed this fact at least twice before arriving. When we got here we were told no adjoining rooms were available even though the request was clearly on our reservation. The woman at reception was fantastic and did eventually get us lovely adjoining rooms but I do wonder about the level of service in a hotel that can let this happen in the first place.

"problems at out one night stay"

1
S6613PVrichardw, buffalo, United States 13/10/2017

please see earlier comments. This is the third time I am being asked to explain. There was construction outside the hotel and on the bridge from the parking garage to the hotel. We were told to use it to get back to the hotel. But is was not functional. I am disabled. The long walk trying to find our way back to the entrance to the hotel was a nightmare.

"Comforatable and Enjoyable Stay!"

5
Ms_Kk_Dd, Chicago, Illinois 12/10/2017

This riverfront hotel is conveniently located about .5 miles from the Detroit/Windsor tunnel. Nearly all the rooms have a view of the Detroit skyline. Ours was a view from the corner but still plenty of waterfront, skyline and Canadian landmarks to see from the room. We even saw a cruise ship docked one day! The staff was very friendly. Overnight parking is an additional $12 per night. The parking lot is not connected to the hotel but an easy 2 minute walk across the street from the back door. Outside the backdoor and next to the parking garage is the tunnel bus station. If your stay involves any of the sports arenas in Detroit the bus is probably the best way to get there. Breakfast at the hotel was hot and fresh. Everyday there was eggs, bacon, sausage, Canadian bacon, potatoes, fruit, oatmeal and pastries. Hot tea and coffee is available in the lobby 24 hours per day. Tea on hand is Red Rose which is rather tasty. The beds in the room are in the premium quality range. They are very comfortable with plenty of fluffy pillows. Lots of American and Canadian channels are available on the premium television. Overall, this is a great hotel that is conveniently located. The main restaurant and club area is about 3 blocks away and Caesars casino is about a 6 block walk on Riverside Dr. If you are traveling with kids there is a very nice water park (Adventure Bay) and Olympic swim training center located a half block away too.

"Best Western Plus Waterfront Hotel, Windsor, Ontario"

4
950earls, Deerfield, United States 12/10/2017

This hotel is very nice and clean. The only issue during our stay was WIFI service, which was fair. The staff was very helpful when we had an issue with our stay, which was created through hotels.com. Breakfast was good, hot items were hot, cold items were cold, with a large variety of food items and gluten free options when requested. We stayed during the Thanksgiving weekend, which was very busy, and there was no shortage of food or hot coffee. There is an additional charge for parking.

"Windsor Visit"

5
davidhL4011IQ, Bolton, Canada 11/10/2017

My wife and I were driving back from Chicago to Toronto and decided to stay over in Windsor.We booked and stayed at the BW.Very clean hotel with a great view from our room on the 16th.floor.Excellent and caring staff from the time we checked in up until the time we left.

"Still Good!"

4
Radio_Star100, Burlington, Canada 11/10/2017

As always, when my lady and I travel to Windsor, whether on business or leisure, we stay at the Waterfront Hotel. Until this latest trip, the experience has always been exactly as expected, specifically very good. The staff is always helpful and friendly. The breakfast good, the condition of the facilities and rooms, very good. I've written about them previously, to be honest, and will continue to do so until such time as the service and accommodation changes negatively. So you're probably asking yourself, "why the until this trip". Let me explain. One of the initial reasons we chose the hotel was the extra hour provided for checkout. Given our schedule when in Windsor/Detroit the extra hour or so is almost always needed. Now they've cut back the checkout time to 11:00. Now it may not seem like much to you, but it works for us in a big way. Hence, this vent with a thread of negativity. I suppose I was rubbed the wrong way when I broached the subject with someone at the front desk, asking for an extra 30 to 40 minutes to check out and the response was an abrasive and very reluctant sounding, "okay". I know, if that's the only problem I have, I should be thankful. I am, I just want my hour back. So Please Best Western Plus, give us back the hour. Use that as a promotional goodie. I needed to vent. You'll like the hotel and, you'll enjoy the location, plus the amenities. You're just gonna' have to go to sleep earlier if your schedule permits. LOL. Safe travels, always. Thanks for the read.

"Nice View"

5
michaelwB2034UX, Michigan, United States 11/10/2017

The facilities are not new but nicely updated. We stayed in a king room with a panoramic view of the river. The view was beautiful and the room was very quiet and comfortable. Plus, a beautiful park across the street so we took a nice walk after one of the bests breakfasts I've had in a hotel that was included with the room.

"Best choice for Windsor"

5
Ed G, Orillia, Canada 05/10/2017

Very comfortable room in clean beautiful hotel. Geeat breakfast buffet for hot and cold meals. Spectacular view of Detroit and the river. Location is excellent. Staff were friendly and professional at all times.

"Short vacation"

4
User 04/10/2017

Excellent location and waterfront view. Warm water in pool and nice gym overlooking the Detroit skyline. Recently updated hotel, nice room and really great free breakfast. Walking distance to shops, waterfront trails and a short walk to my new favourite restaurant Toasty's on quellette. Coffee and newspapers are available in the lobby and a really beautiful seating/meeting area on the main floor overlooking the river.

"Great Hotel with awesome staff"

5
Susie C, Hamilton, Canada 02/10/2017

I have stayed at this hotel twice and both times I have been very impressed with my stay. My first visit was to drop off my daughter at the college and we stayed overnight . We were greeted with a warm smile and were given information about the hotel and points of interest. The beds were very comfortable and an awesome view of the river. The breakfast buffet was great and a good variety was available. Upon checkout we were asked about our stay and thanked us for choosing their hotel. The Manager of reservations Emilia gave me her card when she heard that we would be visiting the area frequently. I emailed my second visit and was once again treated with the same hospitality as with my first visit. Very friendly staff who are there to help with any of your needs. I am now a regular visitor to this hotel. Check out their website for all the details.

"Nice hotel, great view."

4
Panther67, Ontario, Canada 02/10/2017

I stayed at this hotel last month and it was a pleasant surprise. It is located on the river with a view of the river and Detroit skyline. It is a close walk to the casino. The rooms were updated, clean and the bed was very comfortable. They offered a very nice complementary breakfast in the lobby restaurant.

"Nice rooms, great views and rates."

4
David Z, Tampa, Florida 02/10/2017

Great place to stay, only bad thing is no restaurant although free breakfast is offered. Rooms are nice and clean with comfortable beds. Right downtown with a short walk to the casino and downtown shopping.

"Stayed for hockey tournament"

5
User 27/09/2017

Hotel did a good job of managing several hockey teams, a wedding party, and other guests, over the same weekend. Noise in the hallway was kept to a minimum. Breakfast had good selection of hot and cold food, as well as celiac/gluten-free options (toast & GF rice krispies). Appearance was clean, room was comfortable, parking was convenient, can't think of much to improve upon really... it was a good stay!

"Great views of Detroit"

4
OJS56, New Haven, Connecticut 27/09/2017

Overall, I would rate this hotel as someplace between three and four. On the positive side, it has fantastic views of the Detroit downtown, nice both day and night. The higher the floor, the better. It's also a nice location. Windsor has a number of things to see and do right on the riverfront, including a sculpture garden. The room price, which I would consider quite reasonable, also included a breakfast buffet. Although I would put the buffet below average for what you often get outside the US, I would say that this one qualifies as average or a little above average relative to what you would typically see in North America (excellent variety but not amazing quality). On the downside, the room itself felt a bit tired in terms of the decor, the bath, and the amenities. It also had a relatively uncomfortable bed. Instead of feather pillows, it had synthetic pillows that were too thick for my taste. The sheets also did not have the crispness that you usually find these days at the better business chains. All in all, however, possibly the best option in Windsor.

"Hotel Stay"

4
User 27/09/2017

I had a positive experience at the BW in Windsor, Ontario. My friends and family members who have stayed with me also enjoyed the amenities and comfort of the rooms. I particularly love the view of the lake from my window. The staff were professional and accommodating.

"Convenient Location"

4
James A M, Halton Hills, Canada 26/09/2017

Location is great for travelers going to events in Detroit but want to stay on Canadian side and take shuttle through the tunnel. Rooms overlook the river. Great for Wings, Lions or Tiger fans. Shuttle bus pick up and drop off is very close.

"Lovely room and an extremely clean property"

4
User 26/09/2017

Room was large and updated nicely. I had tried to book a panoramic view room a month in advance however there was a BW employee conference going on and come to find out employees with the company were given those rooms. Coffee creamer was terrible throughout the hotel, its good if you like your coffee to taste nutty. Luckily there's a Starbucks around the corner!!! Parking was terribly crowded, expensive and poorly explained at check in! We had to call the attendant to exit the garage or pay an extra $26! Breakfast was good, fresh cut fruit was gone by 8am every morning which was my only complaint. Lots of food options in walking distance, we loved the loose goose and on a roll sushi! Would 100% stay at this location again all complaints are very minor and just for reference :)

"Grateful"

5
User 21/09/2017

Grateful for the experience at Best Western. An exceptional place that is affordable and gives one a remarkable feeling. I particularly enjoyed the breakfast items and open concept of the dining room and having the waterfront view while you eat gives it something special

"Beautiful View"

5
02Kim, Goderich, Canada 19/09/2017

We went to this hotel for our anniversary. Nice, clean hotel. We were on the 16th floor and the panoramic view of Detroit skyline was amazing! Friendly service at check in. Breakfast was delicious with lots of choices and well stocked. Short walk to the casino. Parking is 12 dollars extra and located behind the hotel. Not a big deal to walk across the street to the hotel. I found the overall price expensive but it was worth it to be so close to the casino for a show we went to see.

"Pleasant Windsor Surprise"

5
User 19/09/2017

The BW Plus in Windsor is a great value. It acts more like a high end hotel, but with reasonable room rates. The hotel is just across the street from the river and less than 5 minutes from the US. Canadien border. Easy to get to, and has a restaurant next door called the KEG. ; Food was good and reasonably priced, service there was excellent, just like the hotel, but they are separate entities. Great place to stay!

"Great hotel!"

5
artemiod616, Milton, Canada 18/09/2017

Stayed here a few times over the past couple of months, blown away by the view every-time. Panoramic room view is worth the upgrade! Paid parking is really the only drawback to an otherwise excellent stay.

BEST WESTERN PL... D, General Manager at Best Western Plus Waterfront Hotel, responded to this review
What a great start to my day to read your review! We strive to provide a memorable experience for every guest so I'm thrilled to know you had an exceptional experience. Thank you for your kind words and recommendation. Unfortunately we are a downtown location and have to charge our guests for parking at a discounted cost. Warm regards, Moe Razak General Manager

"The waterfront views outweigh everything"

4
User 18/09/2017

The hotel overall wasn't bad, but the updates and renovations could have been done better. The elevators and bathrooms really can use some professional updates. The rooms were cozy and the views were breathtaking! The staff were very friendly and accommodating. The lobby and breakfast area were very nice, and they went out of their way to find gluten-free options for me.

BEST WESTERN PL... D, General Manager at Best Western Plus Waterfront Hotel, responded to this review
Thank you very much for staying with us and for taking the time to write a review. We hope that your visit us again and yes we do have great team members that work at the Best Western Plus Waterfront Hotel. Moe Razak General Manager

"Nice spot to stay downtown"

4
rustyhook, Peterborough, Ontario, Canada 13/09/2017

Nice location with most rooms looking out on the river with lights of Detroit on the other side. Easy walk to the casino and number of restaurants downtown. No restaurant in the hotel but breakfast was included and quite good for a hotel b'fast including great service. Parking is in the public parking garage directly behind the hotel. The connecting walkway is under construction but there is an elevator in garage if needed. Stairs were faster though. Hotel seems to be very popular as wedding destination - understand there were three weddings going on while there - which makes it quite busy for weekends. Book well in advance and expect some wedding group noise potentially. That said room was very quite. Good service at front desk. Room was clean and tidy throughout the stay. Only issue encountered was that the pillows are large and hard and all the same - not suitable for side sleepers. But otherwise quite enjoyed stay and would stay here again if/when back in Windsor.

"Great staff"

5
jaelhakim, Ottawa 13/09/2017

Everything was just fine with the hotel and our room. The hotel was booked solid and yet there was not an over abundance of noise or disruption. We had a beautiful view of the river and spent time watching huge tankers pass by. We had a good night's sleep with the best pillows I have ever used! The most impressive observation was during breakfast. (Free, delicious, varied, plentiful,) The staff was extremely busy, because the hotel was fully booked, yet they remained helpful, efficient and very friendly. Well done BW!

"Degrade Customers"

1
Joyce B, Barrie, Canada 13/09/2017

My guests we there for work and were judged by there clothing and told "you can not have a banana, they are for guests only". Don't stand in front of lobby you get told homeless are not allowed to stand there. My guests were there for work and had work clothing on and treated very disrespectfully.

"My stay!"

5
annettew799, Harwood, Canada 12/09/2017

Staff in the breakfast area went out of there way to help in anyway they could, they were fantastic. I have a tremor, it is hard to do the simplest things, my husband cannot always be there, it is nice to know if I needed help, I had it. The whole stay was very enjoyable. We had a noise problem and it was handled quickly. I would not hesitate to stay again.

"Great place to stay on the riverfront!"

4
Paige T, Golden, Colorado, United States 11/09/2017

Stayed for two nights in a king size room with a river view, which was beautiful. Staff was very friendly and the room was clean and fairly affordable. The hotel offers free wifi as well as a free breakfast every morning which wasn't the usual bagels and cereal you get with most places...they had scrambled eggs, sausage, potatoes, French toast, pastries, and a DIY waffle station. It was very busy every morning, with little room to sit and eat in the dining area, but you are able to take your plates to your room which was nice. The only complaint were the elevators. The last day we were there we were almost late to check out because it took over 15 minutes to get an elevator. Normally we would just take the stairs by that time but we were on the 19th floor with lots of baggage so we had no choice but to wait. Otherwise we enjoyed our stay and had a very nice time.

"Dissappointing"

2
Jacki M, Auckland, New Zealand 07/09/2017

I chose this hotel by the location and the online photos. The location was spot on but the the magnificence of the photos did not reflect the scruffiness of the room we stayed in or the limited view on display from our window. The reception staff were lackadaisical and the coffee was undrinkable. Having said that, the place was relatively inexpensive and possibly I would have been happier if I had not seen the online photos and had expected less.

"BUSINESS STAY"

5
44basilw, Whitby, Canada 07/09/2017

the stay was excellent the facility is clean and the staff is great. the parking is not on the same property but it is just across the street and it is covered parking easy in and out to any direction of the city you want to travel in

"A river runs by it"

4
User 06/09/2017

Exceptional hotel by the river with beautiful city landscapes. Quality hotel with price, buffet breakfast and friendly staff. Would definitely re-visit to take advantage of the location to so many activities in Windsor, as well as Detroit.

"Good value at Best Western Plus"

4
Charmain D, Charlotte, North Carolina, United States 05/09/2017

Great hotel in Windsor. Right across from the river front. Directly across from the art gallery. Within walking distance of Sculpture Park and Caesars Casino. Staff was friendly. Beds are comfortable. Bartender is very friendly. Breakfast has a variety for you to choose from daily. Start time is 6:30 so you can grab a bite before heading out!! Great views. Indoor pool. My only complaint is the windows in room 1815 were too dirty to get a good view of the river.

"Lots of little leaguer "

3
Maria J, Tinley Park, Illinois 05/09/2017

Staff are excellent here. Room is ok we where told it was a queen size.but it was much closer to a small full size. I requested a roll away and the springs where sticking out of it. But better then squeezing into the full. We always had to ask for additional towels and two days we did not get any shampoo I strongly suggest you bring your own. Breakfast would have been nice if it was not for all the over stimulated little boys and their parents. The children and their parents took over the bar area for their awards "dinner" one night. This was unpleasant

"A good choice"

4
TorontoDan, Toronto 30/08/2017

Good value. Parking, breakfast and internet included. Good location and views. Gym is a bit lacking but pool is impressive. Staff very nice. Even the "updated" rooms are still a bit "dated". Would use again.

"Management is very unprofessional"

1
User 28/08/2017

Customer Service is always number one when I decide to stay somewhere. It felt like the manager was making the assumption that I've never stayed in a hotel before and that I don't understand how the Canadian tax system works. I was given one price which was based on the offer shown on the website, then I got a bill slipped under my door for tax on top of the tax that I paid. As well I was handed a parking pass only to find out later it was an additional charge.

BEST WESTERN PL... D, General Manager at Best Western Plus Waterfront Hotel, responded to this review
Thank you for the review on TripAdvisor. I believe you and the Manager on Duty were able to resolve the issue mentioned before you checked out of the hotel . Once again do accept my apologies and we hope you would give us another chance as this is not the norm. Kind Regards, Moe Razak General Manager

"Windsor Ont. Experience"

5
54TOMP54, Beamsville 28/08/2017

Excellent hotel. Close to Caesars Casino. A safe short walk ideal for taking in a concert. Hotel has wonderful facilities , clean with attention to details Will definitely do that again. Great hotel Value.

"Great Hotel"

5
BRYAN H, COBOURG 28/08/2017

Excellent hotel in downtown Windsor. Friendly staff, great breakfast and very comfortable beds. Great location next to the St. Clair Center, Casino and boardwalk along the waterfront. I definitely would stay here again without question!

"Great hotel for a young family"

5
Martyn V, Brantford, ON, Canada 27/08/2017

Although the beautiful room was a bit small, we had a great stay. The kids enjoyed the hotel pool and the water park that's just around the corner. Easy parking. Good breakfast. Friendly and helpful staff.

"Windsor Ontario"

3
Marilyn S, Bryan, Ohio 21/08/2017

Mini vacation with grandsons. Took to Canada for the experiance and view of US. Check in staff not very friendly. Manager still did not satisfy my room complaint. Second room better but. Not the view I was paying for

"Good location and very nice breakfast"

4
Phoenix224, Hamilton 21/08/2017

The hotel is located on the waterfront, as the name suggests, but is also within 5-10 minutes drive of the University, easy walk to the casino and many good restaurants. It is definitely worth checking out if you want something better than the motels along Huron Church, which are easier to access from the highway and a little less expensive. My hotel room was located on the 19th floor, but it did not face the river directly so the view was not great, but it was very private without having to draw the drapes. The breakfast was better than most complimentary breakfasts, with a good selection of meats and eggs, especially if you are an early riser. My only complaint was a recurring low buzzing sound emanating from the hall. It was annoying later in the evening, but it did not keep me from sleeping. Everything else is what you'd expect from a good hotel. If I could improve something is to have the toilet paper holder relocated so that it is within easy reach when needed--a poor design feature that plagues many hotels, though.

"An Great Place to Stay"

5
frederickda2017, columbus, United States 20/08/2017

This hotel will be consider number one in my book, Friendly staff, great rooms and awesome breakfast every morning. The hotel was in a great location overlooking the Detroit river, within waking distance of Caesar's casino most eating places and gift shops. If you like to take leisurely walks you can on the Riverfront Boardwalk across from the hotel. You couldn't ask for anything better.

"Great stay"

4
robertaM2227HM, Gold Canyon, Arizona 20/08/2017

Hotels was great. The room overlooked the Detroit River and downtown Detroit. The staff was friendly and accommodating. Breakfast more than adequate. Rooms were fine. Our group had 3 rooms on different floors and everyone was satisfied with their room. Lot of places to eat nearby, as well as art gallery and museums. If I had a complaint it would be the air conditioner, which was loud when the compressor was on. Not a deal breaker nor was it reported as the fan kept the room cool enough at night.

"Oh Canada Waterfront Stay"

5
Winston F, Detroit, Michigan 20/08/2017

Nice everything. Excellent location, view, service, staff, breakfast, check in and check out. Local eateries within walking distance. Right in the downtown area. The price is very reasonable for what you get.

"Great value with a great Riverview!"

5
AnitaC6364, Jordan, Canada 17/08/2017

We stayed here for 2 nights in order to go to a Tigers game in Detroit. Very nice room with comfy beds and pillows and a great view of the River. Wifi worked well. Parking not included. Getting across the border to Comerica Park via tunnel was easy. Breakfast was satisfactory but closed promptly at 9:30 so get to breakfast well before closing. This hotel was great value given the location and price!

"Great hotel"

4
InnisfilTravelbug, Innisfil, Canada 16/08/2017

We only stayed one night. The room was very quiet and comfortable. The hotel was within walking distance of the Casino. The breakfast was good, with plenty to choose from. I used the swimming pool. What I thought was odd was that there were no stairs into the pool which is what I am used to. I was able to climb down the ladder. However, anyone that is disabled, or has a bad knee or hip would have difficulty getting in and out of the pool.

"Great Room, Great Customer Service"

5
charlespC7977BT, Morrow, United States 16/08/2017

Fantastic stay!!! Room was clean and comfortable! Front desk staff extremely helpful!!!!!!!! Parking garage is nearby and an easy walk to the back entrance. Location was convenient to riverwalk and local restaurants. Will stay again on next trip to Windsor!

"Good hotel good food friendly helpful staff"

4
382marz, Toronto, Canada 14/08/2017

This is the hotel I would recommend. Price was reasonable for what you got. The view is beautiful the food was great breakfast was excellent. Lots of variety. Something for everybody. Was clean. Didn't know about having to pay for parking until we arrived I believe it was $12 per day. The mattress is very uncomfortable.

"Good experience"

4
terrycU8910BH, Canada 13/08/2017

A very good hotel, exceeding expectations. Almost all staff were very good and seemed happy to go "a step beyond". The hotel is well located on the beautiful Detroit Windsor waterfront and the rooms are regularly being updated.

"Nice lobby and view but don't go here to use the fitness center"

3
903Harper, Toronto, Canada 10/08/2017

The latch lock on my door was broken which concerned me. Also, I basically chose this hotel for the recumbent bike since I have neck issues - it's the only machine I can use. After a long drive I was looking forward to using the bike, which, after trying to get it to work for about 15 minutes I gave up. I noticed that two out of three treadmills were also out of order and someone was using the only one. I went directly to tell the front staff who said they will have somebody take a look the bike. I requested that they call my room if they fix it and to update me (I could tell by the response from the staff that it would not happen). I did not receive a call. Also, upon my check out the staff member hardly looked at me (he was on his computer and didn't look up) never asked me how my stay was and after he cut me off abruptly saying goodbye. I had to ask him if my rewards points were added to my stay. I asked him if I could leave my trolly of belongings somewhere so I could go get my car and he just pointed 'leave it over there'. Who knows if anybody watched it. I felt like he should've been more attentive.

"Hotel Stay"

4
GAY B, Brooks, Canada 10/08/2017

Excellent view of the water and across to the U.S. Great walking path along the river front. Short walk to various restaurants in the area. If your driving easy City to navigate around. Enjoyed my stay. Will go again.

"A business rendez-vous"

4
Denis L, Sudbury, Canada 09/08/2017

This hotel is located across the street from the Detroit river and the sister City of Detroit. Its an older but well maintained establishment. Its elevators although adequate are slow. The onsite restaurants are respectable if not slightly overpriced, like other such hotels. The dark burnished wood paneling and tiled floors lend a respectable and welcoming atmosphere. The hotel was originally purposely constructed so at least a portion of your room faces the Detroit river. Therefore, it doesn't matter which room is given to you, there will be a view of the river. The staff are well trained and go out of their way to ensure customer satisfaction. The rooms are moderately large, with small fridge and microwave. There's free wifi throughout the building. The only inconvenience for large gatherings is the limited bathroom facilities on certain floors used for meetings. The cities art centre is attached to this hotel. If one is lucky or plans for it. You might be able to catch a stage play or show. Across the street is a park dotting or following the rivers concourse. In the summer there is a permanent small fair with rides for the kiddies and adults alike. The sunsets and starlight night is fabulous, situated at the epicentre of Detroit's waterfront high-rises. At night there are multiple coloured lights illuminating and constantly changing colours adding to the surreal atmosphere. There are other hotels and decent restaurants within a walking distance. One should take a moment out of there busy days to enjoy such beauty which surround's them. It was the first time Claudette and I visited the city. We were very surprised and pleased by its small town big city appearance. We will certainly return when the occasion presents itself

"Short Stay for Business Meeting"

4
E8355JZjenniferb, Toronto, Canada 08/08/2017

My meetings were being held in the conference rooms at this hotel so it was very convenient to stay here. After looking at some of the aggregate travel/hotel sites, I ended up finding the best rate on the BW website itself. Careful - parking is extra ($12/night) and it is across the street with no crosswalk. Didn't get a chance to use the fitness center but it looked nice. Breakfast was very good, lots of selection.

"nice hotel"

5
Sara M, London, Ontario, Canada 08/08/2017

This was a very pleasant hotel. The breakfast was very good, with lots of options including a bunch of waffle makers. We had a waterfront room and the view was excellent. The staff were friendly. The only negative was the parking attendant at the garage who was very rude and creepy.

BEST WESTERN PL... D, General Manager at Best Western Plus Waterfront Hotel, responded to this review
Thank you for your recent review. We are always pleased to receive praise and acknowledgment of such a positive nature. It is truly rewarding when a guest recognizes our award winning staff and service. Your comments will be shared with our entire staff, as a reinforcement to continue their efforts to make our property a leader in excellence in the Windsor, ON area! We hope to see you again soon! Kind Regards, Moe Razak General Manager

"comfortable and clean"

4
User 03/08/2017

Hotel is clean and comfortable and breakfast is a good addition compared to other hotels I have used. I wish the beds were a little more comfortable but otherwise very pleased. Nice to wake up to the view of the channel and walk by the channel in the evening.

"Great place to stay right on the waterfront"

5
lisafA9843RC, Windsor, Canada 03/08/2017

Excellent location right on the waterfront, in the heart of the downtown core. Friendly staff. Excellent, hot complementary breakfast. One tip - if a room with a view of the water is important to you make sure you specify when you make the reservation; some views are better than others

"Beyond expectations!"

5
499fenouille, Ottawa County, Michigan 03/08/2017

i don't expect to ever return to Windsor but if I have to return, I already know where I will stay! My one-night stay at this hotel made my overall visit to Windsor a perfect one.I am usually a difficult customer but I seriously can't find anything that was less than excellent during my stay,

"Wow!"

5
TripleWahoo, Texas 01/08/2017

Beautiful view, spacious, comfortable, and clean room. Great location across the street from the river walk. Close to bridge/tunnel between USA and Canada. Parking garage across the street was $12/day.

BEST WESTERN PL... D, General Manager at Best Western Plus Waterfront Hotel, responded to this review
We would like to thank you for taking the time to connect with us through Trip Advisor regarding your recent stay. We are pleased to hear you enjoyed your visit to Windsor and had the opportunity to experience our wonderful hotel & location. We are honored to have had the opportunity to host you during your visit and we look forward to the pleasure of welcoming you back again. Kind Regards, Moe Razak General Manager

"Dirty Hotel"

1
W5596GKkimc, Canada 31/07/2017

This hotel is know to have bed bugs. They say that check-in is at 3pm and you don't get your room available to you until 4pm. The next day you leave to come back to find that you room has not been cleaned and come back to find out that rooms on your floor have bed bugs. You then have to find someone to check your room for bed bugs and then make-up the room. The cleaners that work at the hotel are not the cleanest. They don't even empty the garbage when they clean the room.

"Nice. Stay"

4
sharonandpaul1, Cincinnati, Ohio 27/07/2017

Hotel staff were very courteous and helpful. Very close to many restaurants. We were a bit disappointed in one bed. Sheets were dirty. The bed did not seem clean and it looked like someone had been in it before us.

"Great view, great rooms and a wonderful breakfast!"

5
Ken H, Canada 26/07/2017

For the price this hotel is second to none! View of Detroit across the river is amazing especially at night. Something for everyone at breakfast. Casino a 3-5 minute walk. Keg steak house next door. Staff very polite and courteous. Highly recommend!

"Excellent experience at Best Western Windsor"

5
nirmal00, Chandigarh, India 25/07/2017

Everything was wonderful. The front office staff was extremely helpful in everything we asked. To accommodate better viewing experience of Detroit, the front office immediately offered to change the room. Breakfast was also very good in terms of variety & quality. Check out was super express.

"Great Locale"

5
WinnieTiggy, Kingston, Canada 24/07/2017

Room was large and king bed very comfy. Breakfast room was very large, great selection also. Staff very friendly and attentive despite hotel being full. Parking lot just behind hotel was convenient although $12+tax per night was added to bill for it. The "partial river view" across to Detroit was spectacular day and night. Hotel was very soundproof and quiet despite being full with several weekend wedding. Easy walk across the street to pretty river walk. Nothing negative to say: very clean, convenient, well stocked, well staffed hotel!

BEST WESTERN PL... D, General Manager at Best Western Plus Waterfront Hotel, responded to this review
Thank you for taking the time to leave a review of your stay with us! It makes us happy to know you enjoyed your time with us and we hope to welcome you back again soon! Moe Razak General Manager

"Don't believe what type read! Waterfront ? Yes but you don't get to enjoy the view"

3
celiaargabright, Athens, Georgia 23/07/2017

Please double check when you make the reservation the prime might double by the time you get there!! Yes if you book online at a certain rate, it will not be the same , also NO PARKING, you have to park at a public parking and have to pay around $12 extra per night

BEST WESTERN PL... D, General Manager at Best Western Plus Waterfront Hotel, responded to this review
Thank you for taking the time to leave a review of your stay with us. We are very sorry to hear that your stay was not satisfactory and I can assure the rate you book is the rate you will pay at the hotel. We do offer parking just across the road from the hotel and you are correct its $12.00 per night with in & out access. We hope to welcome you back again soon! Kind Regards, Moe Razak General Manager

"Predictably Comfortable"

4
davelP6610DJ, Burlington, Ontario 20/07/2017

It's my go-to place at the moment for my regular travel. Comfy beds, good staff. Breakfast is good, but I still feel a need to hit the Starbucks after I leave as the coffee is just not cutting it. Keep at it, though, as it has improved a little in the last few months.

"Good place to stay -Close to all ammenites"

4
Steve M, Puslinch, Canada 20/07/2017

I have stayed many times at this hotel. There has been a few issues with maintenance items , they have always been repaired or rectified quickly. The breakfast area has been continually under going improvements. The breakfast is convenient for the purpose of not having to travel and make another stop before the morning start.

"Partial Waterfront"

3
Photogal23, Woodstock, Canada 19/07/2017

We booked for 2 nights, we got partial view of the waterfront. We checked in and was given 4th floor, no other floors were cleaned...and this hotel has 22..that's pretty bad to say the least. Didn't care that we were charged $12 a night, to park across the street in public parking lot. Hotel rate was $147/night for the middle of the week in July. Our room was cleaned except for the dust on top of the bed frame, and underneath the bathroom counter. TV was the worst, it just kept getting darker and darker regardless of setting the picture reset button. Too late to call front desk tonight...about the problem. A few holes in the walls, not impressed. Its pretty tight in here, with 2 queen beds, business desk/chair, chair and footstool. Would of been nice with more space, as shown in photos. Lobby was inviting, and nice....but I'm not sleeping there. Breakfast was mediocre, but most are especially continental style usually is. It's close to the casino which is a bonus, like a 2 min drive or 15 min walk. Back entrance from hotel to parking lot is NOT accessible for handicapped, which isn't good in this day and age.

"Old, Outdated with Low Ceilings and Plumbing Issues"

2
sadmanatee, Brooklyn, New York 19/07/2017

My husband and I stayed in this hotel for three nights while in town for a friend's wedding. We chose this hotel due to the convenient location and overwhelmingly positive reviews. Unfortunately, our stay was lackluster and frustrating at times. Our room was old and outdated, with chipped furniture, wall-to-wall carpeting and a small refrigerator that wouldn't stop humming loudly. On the bed was a sad, linty throw pillow that I immediately removed and hid away in the corner. The pillows on the bed were very soft, and the bed was lumpy and moderately uncomfortable. Not to mention the absolute worst part of the room-- the ceiling heights. The ceiling heights in our room were extremely low, perhaps around 8 feet tall. The heights in the bathroom were even lower, making it feel like a yellowed out nursing home bathroom circa 1978. This made the room feel extremely claustrophobic despite having stellar views of Detroit. I inquired if there were rooms with taller ceiling heights, however it seems the entire hotel has the same ceilings. The toilet in our room ran incessantly, and my husband had to fix it every night. We're not just talking a little trickling sound-- it was a very loud water running sound, as if our hotel room was overlooking the Niagara Falls. I've seen other reviewers mention this as well, so obviously the plumbing in the building needs to be addressed. Speaking of which, there was no way to turn on the ventilation fan in the bathroom so it was difficult to air out after showering and a perfect breeding ground for mold (of which there was a ton in our sink drainage hole). There is no valet parking with the hotel, and instead they offer a key card to the nearby garage (also with low ceilings, fancy that) and charge a cool $13.50 CAD a day. Since other overnight parking in the area was around $5 CAD daily, my husband and I assumed that the $13.50 CAD was for the entire three nights of our stay (a friendly discount, perhaps?). We were billed for three nights upon check out, which made me very unhappy although the staff made the situation right. Just please be aware that there are cheaper parking options just as conveniently located, so I wouldn't bother with their parking options. Overall, it wasn't the worst stay but definitely not amazing. If I ever make my way back to Windsor again I will check out a different hotel.

"Best, Best Western!"

5
Y6783RDlauras, Chicago, United States 19/07/2017

We love this hotel! The staff is very helpful and friendly. The river view and breakfast were outstanding. The room and lobby decor is beautiful, clean and comfortable, and the hotel location is prime. We cannot wait to return to this Best Western!

"Great place to stay"

5
larryhQ9062FG, Georgetown, Canada 13/07/2017

Nice place by the water!!! Had a great stay and breakfast was very good. Pool and exercise area were very well maintained and a nice addition to a long trip. Very nice to look out the window which faced the water and see the ships and boats passing. Overall a very nice place to stay we will stay again.

"Awesome Stay"

4
408sydneyp, Waterloo, Canada 13/07/2017

I had a wonderful stay, very accommodating. I would recommend this hotel to anyone whether staying for business or pleasure. My room was very comfortable and it had a gorgeous view. The hotel staff was all very friendly.

"Read requests"

4
User 12/07/2017

Really good value and easy to stay. Breakfast was excellent lots of choices. They asked if any there were any special request but then did not address them. Was travelling with elderly Mother asked for a walk in shower, we got a regular tub in the room.

"Water Front Windsor"

5
stephenwO374HV, Missouri City 11/07/2017

What a great facility. The Staff was professional and courteous, knowledgeable. I would have liked to stay more days, but we were traveling onward. The rooms were spacious and had the best view of the river beyond.

BEST WESTERN PL... D, General Manager at Best Western Plus Waterfront Hotel, responded to this review
I would like to start by thanking you for providing our hotel with such a lovely review, I am so please to hear that our staff met your needs! Here at the Best Western Plus Waterfront Hotel we pride ourselves in putting our guests first and providing everyone with a positive experience. We look forward to seeing you again shortly. Moe Razak General Manager

"Good hotel, service less than stellar"

3
K182EEcatherinec, Burlington, Ontario, Canada 11/07/2017

I stayed at this hotel to be close to the Windsor pool as we were attending a swim meet. Overall, this is a terrific location and the hotel is a good value. The service is generally good and the breakfast is solid and typical but overall well presented and fairly nourishing. I did have a very bad experience with the front desk security/manager that was on duty the first night of our stay. He was very rude and certainly lacked any ability to provide service. I did report the incident the next day and it was handled by a lovely female manager who assured me the situation would be dealt with and provided compensation for the poor service. It is all about how a company recoups when things go poorly and the BW Waterfront did well.

BEST WESTERN PL... D, General Manager at Best Western Plus Waterfront Hotel, responded to this review
I would like to start by apologizing for the inconveniences you experienced while staying with us, and I would like to thank you for providing us with much needed feedback. I have spoken to the our staff member mentioned in your comments and thank you for bringing this issue to my attention. We look forward to welcoming you back in the future. Kind Regards, Moe Razak General Manager

"Business stay"

4
leighm415, Oshawa, Canada 06/07/2017

Extremely helpful staff. They recommended great places to eat and even provided a map for those needing to drive to and also some I could walk to. Answered any questions I had. Breakfast was lovely. Very professional employees.

"Beautiful location, great people."

5
345garnets, Tiny, Canada 05/07/2017

Stay here and you won't be disappointed. They also have great food. Clean room, fast elevators, great location for nice walks outside. If you like the casino, it also is very close. Even the rooms for the conference had a great view.

"Great view and value!"

4
Krismo22, Chicago, IL 04/07/2017

We were driving from Chicago to the Fort Erie area of Ontario and wanted to stop about halfway overnight. We targeted the Detroit area, however the prices in Detroit were about double the prices of comparable hotels just across the river in Windsor. In the past, that area was kind of rundown, but they have cleaned it up and added gardens, walking paths, etc. to the riverfront. We felt very safe walking around after we checked in. Our room was large, clean, updated and had a great view of the Detroit skyline. The price included a very nice breakfast in the lobby area in the morning with waffles, eggs, fruit, cereal, sausage, pastries, etc. Parking was also included but was about a block from the hotel in a parking garage. There is a covered walkway connecting the two structures, but it was closed and looks like it is being rebuilt. We would definitely stay here again. It was clean and a good value which are our 2 biggest criteria when choosing a place to stay.

"they didn't give me what I pay for"

2
419omarw, Modesto, California 04/07/2017

no responsibility I book a room with a view but when I go to the hotels they told me no room for you I said I'm pay for a room with a view the answer you book thro booking .com we responsible always negative

"Nice location "

3
User 04/07/2017

We were there for Canada day weekend, it clean hotel, quick service, breakfast was ok.Great location parking is extra and across the street,room supplies was not enough.Kim provide nice room service.The pool slightly cold and not deep enough.The service desk personnel rude. I would recommend in Windsor as not too many options

"Beautiful View"

5
Kellie G, Kimball, Michigan 28/06/2017

Great experience. Rooms, staff, and breakfast were all top notch. Only one complaint. A large group, in for the fireworks, took over the concierge lounge making it unusable for other guests staying on the 2 upper floors. Will definitely stay here again, when in the area.

"Exceptional"

5
968renaldb, Cornwall, Canada 27/06/2017

Can't ask for better. For rooms, meeting areas, etc. the service was perfect. The room was exceptional with a beautiful view of the water. Breath taking. The staff always smiling and polite. Koodos. Keep up the good work.

BEST WESTERN PL... D, General Manager at Best Western Plus Waterfront Hotel, responded to this review
Thank you for the wonderful review and I am glad to see you had a wonderful stay with us. We do have great team members working at the hotel and we look forward to welcoming you back ! Kind Regards, Moe Razak General Manager

"Enjoyable!"

4
Micheline P, London, Canada 26/06/2017

We booked a room with a panoramic view of the Detroit River and we were not disappointed! We had the top floor, and the view was spectacular. Our room was very clean, nicer than most places we had seen being advertised. The front desk staff was very friendly and helpful. The breakfast area was clean, modern and trendy - the actual breakfast was good too. The only downside is that the parking lot is a few minutes away from the hotel. You can walk outside, but if you take the inside corridors, it takes you through these abandoned hallways. It's kinda sketchy and slightly unnerving. Still, if we ever stay in Windsor again, we'll be staying here.

BEST WESTERN PL... D, General Manager at Best Western Plus Waterfront Hotel, responded to this review
Thank you for taking the time to review the Best Western Plus Waterfront Hotel. We are glad you were able to enjoy all our hotel has to offer and we look forward to welcoming you back. Sincerely, Moe Razak General Manager

"Great hotel at a great location"

5
Lesley G, Sarnia, Canada 26/06/2017

Lovely location right on the Detroit River - great views of Detroit's skyline & easy walking access to Windsor's waterfront parks & walking/biking trails. Complimentary breakfast was delicious - all staff very helpful & friendly. Convenient parking garage at back at a very reasonable rate. Would stay here again!

BEST WESTERN PL... D, General Manager at Best Western Plus Waterfront Hotel, responded to this review
We appreciate your great review of the Best Western Plus Waterfront Hotel. We hope that you will continue to have us as your hotel of choice in Windsor and look forward to welcoming you back. Sincerely, Moe Razak General Manager

"Beautiful View, Beautiful Employees!"

5
tylerm567, Burlington, Canada 26/06/2017

Stay here for work frequently. The rooms pretty much all have a great view of the Detroit River but the employees are the best part of my stay. Very busy hotel but they always try to go out of their way to service all the guests.

BEST WESTERN PL... D, General Manager at Best Western Plus Waterfront Hotel, responded to this review
Thank you for taking the time to share your review with us and other travelers. I'm pleased to hear that you were able to enjoy our comfortable accommodations and friendly service while in town. There is no better compliment than a return visit, so we hope to see you again soon. Kind Regards, Moe Razak General manager

"fluffy pancake"

4
Yazhen X, Kitchener 22/06/2017

I love the room with panoramic view. waterfront is so beautiful at night. the breakfast is very good, with the most fluffy pancake I have had in all the hotels. pool is nice, staff are friendly. I am not so sure if the tea station in the lobby is to be used at any time or not, or it's a coffee machine, didn't check that out.

"Great weekend"

5
melissadj85, Windsor, Canada 21/06/2017

Stayed here during my wedding weekend. The staff were great and the suit we had was awesome with a great view of the river and Detroit. Would stay here again and would recommend it to anyone who is visiting the city of windsor!

"Great view and even better service"

5
488shawni, London, Canada 21/06/2017

Very pleased with the service and amenities. Perhaps I lucked out but the view across the waterway from my room was spectacular view of the river line of the USA indeed. I recommend this location for busness but if you are ever in town for the Windsor casino this is a great spot. Request a room high up and one facin the front of the hotel - view is absolutely awesome! My visit was for business and a visit to the casino was my first time as well.

"Filthy"

1
Paige L, Vancouver 20/06/2017

The view was good but the room was so dirty. We even found 'stuff' under the bed and who knows how long it was there. The headboards had never been wiped down - gross. Then to top it off I get home to find they have added a charge to my bill that I had already paid for. I don't think it could get any worse.

"great stay"

5
470grahaml, Mississauga, Canada 20/06/2017

one of the best hotels in Windsor and we would not hesitate to stay there again. great view and very nice rooms. very good breakfast included with room at no extra cost. good parking facility and close to many attractions and restaurants.

"Stay started sour but hotel didn't let Expedia ruin our stay!"

4
danahU1182GL, Markham, Canada 15/06/2017

We booked with Expedia and they didn't send our reservation to the Best Western. We got into the hotel at 11pm and didn't have a room! Danny quickly came to the rescue. After searching and searching and phone calls he found our reservation. We booked a Queen and only got 2 doubles but thats not the hotels fault its expedia's. Moral of the story.. book through the best western as theyre an awesome team who will treat you well and make sure you have the best stay. Breakfast was good too! Impressed :) Ladies they even provide make up wipes !

"Hotel"

4
narda l, Whitby, Canada 15/06/2017

Room was very clean service was excellent . Would stay there again . Hotel was close to lots of places to eat . Was on the water front . Had a good view of water. Also good to know that hotel is also pet friendly

"Hotel with a view"

4
Leonard D, Mississauga, Ontario, Canada 14/06/2017

Situated on the waterfront the hotel has a great view of the Detroit skyline and the Ambassador Bridge. The hotel is walking distance to most places in the downtown and to the riverfront trail. Staff were friendly and very efficient.

"Great Value, stunning View"

5
dennisedaniellemrsr, Courtice, Canada 13/06/2017

this is a great hotel since the renovation, very clean and modern with a very nice lobby! The view across the river is spectacular! The sunset was amazing! The staff was very friendly and the location allows you to take advantage of the beautiful waterfront.

"Nice hotel with a great view"

4
hasantariqmrq, Mississauga, Canada 13/06/2017

Best Western is a good hotel with caring staff and a wonderful view. Rooms are well maintained and clean but there is an opportunity to upgrade the furniture. Overall the experience was as expected, pretty good.

"its ok"

3
721vivekd, Windsor, Canada 08/06/2017

very old rooms, Elevator very antique, parking inconvenience. Great view, Great staff. Breakfast average. Walk able distance to casino. For the price its not worth it. If you are into 1970's old school vibes this is the place for you.

"Higly recomended for a family or business getaway."

5
217marzenad, London, Canada 08/06/2017

The customer service is excellent at every level to meet the needs of the guests. It is clean and it has a nice, pleasant and modern look. The breakfast bar is excellent.. the food is good and fresh served to meet customer needs and preferences at every age.

"Dissappointed"

1
User 07/06/2017

I have stayed at this hotel many times sometimes for weeks at a time while travelling on business. They don't offer movies here (even to pay for) and the tv selection is 64 channels that all have white noise (so not even good quality cable) that would bother me except i always bring my ps4 which keeps me entertained... So I go to hook it up as usual only its not working. I give them a ring and they inform me that they've disabled it. Excuse me? Disabled it? They hired some tech guy to go on every single tv in the bleeping hotel and disable HDMI. Why? Why best western? Why would you do that? I loved you! But really, how grumpy do you have to be as a manager to pay to disable HDMI on every single tv in the building? Its not us guests streaming movies from our laptops or gaming is taking away from their money in any way because, like I said, they don't even offer movies to rent! Seems like they just don't like their guests having too much fun. Oh well. Hope it was worth it, I've spent about $20 000 here so far but I'm not going to stay here anymore when you just disabled my only source of entertainment.

"hotel"

5
Donald S, toronto, Canada 06/06/2017

Great hotel. excellent service.Staff very friendly. Check in was fast. Everyone want's to help you.I felt at home.room was clean, the building is well kept.The view is beautiful from my room.Break was great , lot's to eat and drink.

BEST WESTERN PL... D, General Manager at Best Western Plus Waterfront Hotel, responded to this review
Thank you very much for the fantastic review of your stay at the Best Western Plus Waterfront hotel! We are very happy you enjoyed your stay with us and found our services and facilities up to your standards. We do hope to be able to welcome you back in the near future, Kind Regards, Moe Razak General Manager

"Wow! What a view"

5
340kimberleem, HARRISON TWP, United States 05/06/2017

The view from our room was amazing (9th floor suite) The service was great, breakfast great and they handled the parking very nicely. Walking the beautiful river front was so convenient. Loved our stay

"It6 was good"

4
leerY5848BV, Louisville, United States 01/06/2017

Was nice place to stay, the area was really nice, rooms were nice, and had great view of the river. Room was really clean. Had a super breakfast for a all included type. Would recommend to anyone wanting to stay in the downtown area

"Weekend Getaway"

5
patriciamA556AQ, Marshall, United States 30/05/2017

Excellent location & hotel, awesome breakfast! We had a wonderful stay and definitely would come again to this hotel. Next time would like to stay a bit longer. There is so much to see and do in Windsor! The people were very friendly, the room was quiet. We couldn't have asked for more.

"Great value for your money!"

5
B9237JPchristineb, Ajax, Canada 30/05/2017

Lovely location, great service, rooms and buffet breakfast! I highly recommend this hotel and the location for anyone travelling to Windsor. We walked to all restaurants and the casino and did enjoy the views of the river and the USA as well of course!

"Great Detroit River Hotel"

4
User 29/05/2017

Stay overnight Saturday. Check in about 3pm...busy hotel with Memorial Cup, soccer and baseball teams. Pool overcrowded with kids...no hot tub?! Room was king suite on 13th floor, huge windows, see the Ren Cen, Cobo Hall, Hart plaza, Ambassador Bridge...Room had fridge, microwave, large flat screen tv, bathroom kind of small and no fan. AC worked but even when off, can hear street noise due to location of HC system. parking was $12+tax with in out privileges. Overall our stay was very good. Would recommend to everyone. We are returning in June.

"Clean/Bright/Great Views!"

4
Michelle R, Toronto, Canada 29/05/2017

The bed was super comfortable. The room was clean...not luxurious, but very adequate. The little bar was great! The front desk staff very helpful. I could only stay 1 overnight but would have gladly stayed longer to check out the rest of the facilities. It was a great location for an event at St.Clair College for sure!

"Nice room with a view"

4
Kelly G, Kitchener, Canada 25/05/2017

Stayed at this hotel earlier this week when we were in Windsor for the Memorial Cup. Checked in around 5pm and my only complaint would be that the process was slow. The desk staff were extremely nice and friendly. I had booked the room via hotwire and they had reserved a wheelchair accessable room. The man who was checking us in said he would give us a free upgrade because we wouldn't be comfortable in that room due to all the modifications. Ended up with a room with an amazing view of the river and the Detroit skyline. Beds were comfy, tons of pillows. Hotel was very clean and quiet. Will definitely stay here again when I'm in Windsor or Detroit.

"Great Views to be Had!"

5
Matt I, London, Canada 25/05/2017

Checking in was very pleasant, and there is an ample canopy at the front of the hotel lobby. I would recommend taking your time to fully unload there, as the parking for the hotel is across the street from the rear of the building. I only had a backpack, which was fine for me, but if you forget something heavy, it can be a long trek to the vehicle and back with heavy baggage. The staff was very knowledgeable, and the Concierge on duty was full of great suggestions for area attractions. The elevator makes short work of 20 floors, and is very comfortable considering how fast it is. The room I stayed in had a commanding view of the Detroit River, and I was able to snap a photo of the Detroit skyline. The beds were firm, but equipped with plenty of pillows. The Television wasn't limited to Satellite HD broadcasts, and had a USB port in the back that I used to charge a phone. The bathroom was sufficiently stocked, and the tub was very easy to get in and out of. Water pressure was not a problem. I took advantage of the generous breakfast. Though the breakfast facility is sprawling and impressive, the choice was deceptively limited. The disappointment of a sparse selection was balanced out with a very enjoyable and tasty meal, and I admit I went back for a second plate. :) Though I only stayed for one day/night, the Waterfront Hotel left a smile on my face as I left town. I wouldn't hesitate to book here again if ever Windsor calls my name.

"Great Views, Unfriendly Staff"

2
CAN6574, Canada 24/05/2017

Hotel has fantastic views of the river, good wifi, and large, nicely decorated rooms. We had been thoroughly enjoying our stay until we encountered their unpleasant bartender and had difficulties sorting out parking issues with the front desk staff. If staying at this location, avoid the lobby bar!

"ok"

3
920silah, Mississauga, Canada 23/05/2017

Overall good. Rooms are relatively clean and tidy. The internet is reliable and fast. The quality of products is good. Missing a microwave and a safe. I Expect a better quality breakfast and free parking for the price I paid per night.

"Memorial Cup Trip to Windsor"

3
Mark R, Toronto, Canada 23/05/2017

Hotel is in a prime location close to all downtown amenities. Casino is within walking distance and view and access to lakefront parks, walks and bistro is excellent. However the hotel is now looking and feeling tired and aged. Rooms need to be upgraded

BEST WESTERN PL... D, General Manager at Best Western Plus Waterfront Hotel, responded to this review
Thank you Mark for the review. We do have a great location and we are in the process of completing the upgrades for all guestrooms. I do appreciate your feedback and we hope to see you soon. Kind Regards, Moe Razak

"time in windsor"

4
Z3765NLmichaelk, newmarket ont, Canada 18/05/2017

Had a very pleasant stay at this hotel, my wife and I commented the following day on how friendly and extremely helpful the staff was at this hotel, so pleasant to be treated in this manner when staying at a hotel.

"Great Hotel in Windsor"

5
G5937LWmariap, Toronto, Canada 18/05/2017

I had to travel to Windsor for a conference and stayed here. The location was fantastic! And the view from my room was fantastic! My room overlooked the river and I could see the skyline for Detroit. Very pretty. I found the staff amazing! Everyone was friendly and very customer service oriented. Great Experience! I would definitely stay here again and would recommend it to everyone.

"Great value if you can get a room"

4
CyndeeLaw, Toronto, Canada 17/05/2017

This used to be the Hilton on Riverside. The rooms are clean. A nice sized buffet breakfast is complimentary. There is a little snack corner off reception stocked with pop, juice, chips, candy. There is no room service. It is not a far walk to the Kev if you would like a steak dinner. Rooms are basic and amenities are basic. This keeps the cost affordable. A great spot that is less expensive than the Casino Hotel. Much better value if you do not mind finding food elsewhere.

"So beautiful!"

5
Jamie S, Aurora, Canada 17/05/2017

This hotel was so beautiful.. I was sad to leave! We stayed here for a wedding and were given the most amazing room with the most beautiful view of the water. This hotel was clean and very accommodating! The 24 hour snack shop is a great idea for after a night out! I will definitely return to this hotel!!

"Excellent Hotel"

5
markpQ2917JT, Clinton, United States 17/05/2017

This was by far the best Best Western that I have ever stayed at. And I would rank it in general as one of the best hotels that I have stayed at. They had an awesome breakfast and the hotel is located in a great location on the river. The view was awesome. I would recommend this hotel to anyone.

"Short Stay/Sweet Stay"

4
S519AVmicheller, Windsor, Canada 11/05/2017

Everything was clean, the bed was super comfortable. I was barely there long enough to get a sense of many of the services though! Our waitress (who went above and beyond by serving us when we had a late arrival and last call had already been served) was the most amazing.

"Location, location, location"

5
swede117, Michigan 09/05/2017

We had an excellent stay at the Best Western Plus Waterfront in Windsor. It is right across the street from the beautiful park and offers a lovely view of Detroit. Room was comfortable, clean and nicely furnished. Excellent and tasty breakfast was included. We will stay here again when taking the Via Rail from Windsor. It was very convenient to the train station.

"Beautiful Waterfront View"

5
Shelly Y, Sarnia, Canada 09/05/2017

Our room had a beautiful view of the waterfront. We were going to the Casino for a show and it was less than a 10 minute walk away. There are many restaurants within walking distance. There are a decent selection of options for breakfast which is included in the rate. Overall great value for the price.

"Best bang for you buck!"

4
Margot C, ontario 08/05/2017

This hotel couldn't have a better view if you opt (which I did) for the panoramic view. Room size is good, it's comfortable and clean. Didn't have the breakfast so can't comment on that. My room though did have a fridge and coffee maker.

"Nice Hotel, but Noisy"

4
deborahmQ4388HS, Macomb, United States 08/05/2017

Noise was an issue, I could hear noise from other rooms like they were right in my room with me and even being on the 19th floor, I could hear the cars on Riverside like they were driving right outside my door. The staff was wonderful and the hotel was clean and the breakfast buffet was huge, lots of choices. That said, I was there with a lot of other people for a race and I thought that they could have left the buffet open a little later as most people don't really eat before the race, and it closed right before most of us returned.

"Very disappointed!"

2
Barb H, Sarnia, Canada 01/05/2017

Booked through booking.com and our room was suppose to Ba river view. When we walked in it was a very small room and the furniture had to be rearrange to have any view other than the brick of the building. Breakfast wasn't the best, cold eggs were very disappointing.

"Hotel probably good for young family. Not for Adults. Bar lounge is not enticing. Staff at Bar on that evening more inte"

4
Nick L, Lakefield, Canada 01/05/2017

Hotel probably good for young family with children. Bar lounge is not enticing. Bar staff on that evening more interested talking to own friends before noticing me and then carried on anyway. Not professional

"Beautiful hotel!"

5
Donna P, Ontario 01/05/2017

Very nice rooms! Great atmosphere. Easy to find/get to. One of the nicest hotels in Windsor!! I would definitely visit this hotel again! Close to Caesars, Art Gallery and riverfront walking trail...Don't stay at the Travellodge nearby (poor service, parking tickets handed out to guests and hotel doesn't care/refused to help).

"It's a gem"

4
Lesley M, Exeter, Canada 01/05/2017

This hotel has gone through some great renovations. It is now a beautiful clean hotel with a great view of the river and easy access to go for a nice stroll along the river. The breakfast has gone from a basic continental style with paper plates and plastic utensils to a pretty extensive warm buffet (small) breakfast with healthy options and glass plates and silverware. As someone who travels a lot for work I truly appreciate the effort and value this hotel provides.

"Renovated... Really?"

3
MaybeSomedaySoon, Washington State 30/04/2017

The queen room was very spacious and that was nice. I was given a renovated room but I'm not sure what that means to them. The carpet is perhaps "newer". The furniture looks old and is very scratched up. The dresser drawers are wonky and the handles were all loose. The dirty phone was quite literally from the 1980's. There is mold in the shower and the drain backs up while showering. I had one warm shower out of three with low water pressure. When I got there, there was hair on the toilet, bathroom counter, and floor. When I wiped some water drops off of the counter (from myself) the tissue was discolored, which tells me the counters aren't' clean. The bathroom door itself was dirty. My socks got dirty from wearing them around my room. The remote control is placed in a bag that says it's a clean remote but it had fingerprints on it. There were prints on the mirror closet doors. The corners, nooks, and crannies throughout the room and bathroom are not clean. The overall room was just kind of icky. I've come to the conclusion that hotels do the very minimum to make a room “appear” tidy at first glance but nothing is ever really CLEANED. I don't blame the housekeepers, as I imagine they are understaffed and likely doing the best they can to get in and out of a room in the time they are allotted by upper management. The windows are old and one side of the "view” was full of moisture condensation so I couldn't see through it. I had to sit right in front of the good side to see anything because of the angle of the room. But what I did see was beautiful. The Detroit city skyline and riverfront park are very pleasant to look at. The breakfast is a nice bonus. The bacon was great and the waffles are yummy, but the scrambled eggs have a weird bumpy liquid texture. I don't know if they aren't real eggs or maybe not cooked enough. BUT after having said all that I have to add that the staff is so friendly and helpful. Housekeeping is responsive if you need something. Audrey in the bar calls everyone darling and is a kick! The hotel is in a great location and has a stunning view. I'm on the fence about staying here again because it didn't feel clean, which is a shame because we really enjoyed all of the people!

"Great value, Awesome views"

5
egraetze, Brighton, Michigan, USA 26/04/2017

Stayed here on a Thursday night after a concert. Check in was friendly, fast and efficient. Parking in the garage behind the hotel across the street was convenient. We had a king bed room, which was very spacious, clean and well decorated. Our room view was downriver looking at the bridge, and possible to look as far east as Cobo. We were on the 14th floor, and it was enjoyable to see as far as Dearborn, and way beyond. It was fun to just sit and watch the river. The bathroom was clean and roomy. Breakfast was a pleasant surprise as there was plenty of selection, and good tasting options. We walked across the street in the morning to walk up the river. The park is such a nice place to stretch your legs. The only minor disappointment was the lack of a hot tub in the pool area. Don't pass up going to the museum that you pass on the way to the parking garage. It is free, and interesting. We would for sure stay here again. You may want to request an east side room if you want to see the RenCen.

"Would Never Go Back"

1
michaelc24294, Champaign, Illinois 24/04/2017

Would never go back, the employees issued a key to my room and a random couple had access to my room for over 24 hours. Essentials could have been taken, security put at risk, safety was a massive concern. Sad, I do not recommend.

"Great Weekend"

5
jessicacC7250DR, Chatham, Canada 24/04/2017

Room was perfect! All employees were friendly and helpful! Especially the awesome lady working at the bar! Gave me plenty of choices of what she thought I'd like cuz I'm such a picky drinker! The parking was a bit complicated at first and I didn't realize we'd have to pay for it, but that's the only flaw I've found. I used to do housekeeping at a hotel, and this place was wonderful even with it being full house, with frats and weddings. Highly recommend this hotel. I WILL be returning! Thanks for an awesome weekend!

"Adequate room, but they removed the Hot Tub from the pool area."

1
User 23/04/2017

We go to Windsor every year in may for a Golf and getaway weekend. In previous years the hotel had a Hot Tub and it used to be awesome. Since Best Western took over they cemented over the hot tub and made that area into another poolside area with lounge chairs like they have around the other sides of the pool. It is now not a place we stay at anymore because the biggest draw was getting into the hot tub after a day of golf which we can no longer do because they removed it. This place is worse than the Holiday Inn in Windsor because of the removal of the hot tum from the pool area. I would just stay elsewhere because this place is now overpriced.

"One of my choicest"

5
Wesley P, Fairborn, Dayton, United States 23/04/2017

Excellent Service. Employees are kind and cordial. Fairly decent breakfast and close to downtown and nice view from the room. I would highly recommend. I will always return if I am sent again by my company.

"Best Western Waterfront"

3
Ewa K, Mississauga, Canada 20/04/2017

We stayed at the hotel because of my daughter swimming competition. The location is fantastic. The hotel needs a bit of work. Elevators are scary. Breakfast was awful. Definitely needs a restaurant since there is no decent place around to eat. (Except for Keg restaurant). For our purpose it was perfect because the swimming competition pool was across the street. The hotel was crazy busy.

"Room with a view"

5
jly730, Grand Rapids, Michigan 19/04/2017

Staff was friendly and very accommodating. Room was slightly dated but clean, comfortable and the view is spectacular. Location is fantastic with lots to see and do nearby. I would love to stay here again.

"Nice place for short vacation to Windsor"

5
KrishnadasSanthosh, Toronto, Canada 17/04/2017

Liked my stay with BW. The staff were really friendly especially one in the bar. She was so funny and it would make you sit in the bar much longer than you originally planned. Free breakfast was decent, room was clean. Most rooms have wonderful view of the river, Ambassador bridge and Downtown Detroit. I will recommend it to anyone who is planning to visit Windsor for short vacations. Our return train to Toronto was in the evening and they let us stay in the room till 3 which was a great help.

"Great View"

4
Don_Falconer, Toronto, Canada 16/04/2017

Had room 1013 - corner suite with great view across river and Detroit skyline, which is spectacular at night! Nice downtown, river front location. Parking across the street behind the hotel is slightly inconvenient. Breakfast was ho hum typical. Keg is less than a block away which is a plus. I've found BW Plus hotels to be good reliable choices and I will stay at this one again.

"Satisfied"

4
User 16/04/2017

Our room was clean and nice. Our view was great. We were in town to catch a Red Wings game. Hotel was in perfect walking distance to bus terminal and to casino for some afternoon fun. I would stay here again, we have no complaints! The breakfast in the morning was standard

"Excellent"

5
onip1969, Vancouver, Canada 12/04/2017

We stayed here for 3 nights and were very happy with our experience. The staff was very friendly. Our room was clean and comfortable, located on the 20th floor. The bed was king size and provided us a great nights sleep. Our room had a view of the river and Detroit on the other side. There is a free continental breakfast which included fruits, breads, eggs, waffles, sausages, cereals, pastries, coffee and juices. My only complaint is there is no in room safe. Otherwise we had a great stay and recommend this location.

"Exceptional View"

4
Conway C, Markham, Canada 11/04/2017

It is my second time staying at this hotel. I chose this hotel cause of the amazing view. Room are clean, staffs are friendly, a very convenient downtown location. Only problem is the Wi-Fi, sometimes it s very difficult to log in to their network. Anyway, overall, I will come back and stay with this hotel again.

"Very good place to stay"

4
Rupinder S, Markham, Canada 11/04/2017

The hotel is right at the waterfront so it's really nice to go for a walk in front of the hotel in the park by the waterfront with lots of nice views and beautiful garden. The service is very good and the staff is very friendly.

"Great location"

4
klilek, Ontario 10/04/2017

This is a great hotel if you want to walk to everything it also has a great view of the Detroit skyline. The inside is a bit tired and the inside walk to the hotel from the parking garage is straight from a horror film.

"Best Western Stays are excellent"

5
User 09/04/2017

Facilities are great, staff is excellent and always helpful, and cheery! I stay at the Best Western Plus Waterfront Hotel in Windsor ON quarterly and have not had a bad experience. Amenities are great and staff is wonderful!

BEST WESTERN PL... D, General Manager at BEST WESTERN PLUS Waterfront Hotel, responded to this review
Thank you for the wonderful review and your loyalty. Our staff, Location, hotel amenities and great guests make this hotel one of the best in Windsor, On. We look forward to welcoming you back in the near future!!! Kind Regards, Moe Razak General Manager

"Good location"

3
User 27/11/2016

We stayed for one night over the American thanksgiving weekend for a hockey game in Detroit . We arrived in Windsor earlier than expected, we called ahead and we were able to check in about two hours early, which was amazing. The lobby is clean and modern. The staff was very friendly and polite. Check-in was very quick, parking was very reasonable at the multi-level behind the hotel that does have an enclosed walkway to the hotel, it is a bit longer walk to the hotel by way of the walkway though. The location for our visit was extremely convenient, there is plenty of bars and restaurants within close walking distance, the casino is also a short, direct walk. We used the tunnel bus to get to downtown Detroit, and the terminal is right across the street from the back entrance to the lobby. The only complaint that we had was with the room itself. While we were pleased with the rate ($178 after tax), we were disappointed with the condition of the room. The bed was very clean and comfortable, but the room was very outdated, old carpet, and furniture, the bathroom was also clean, but dated and dark. With some room renovations this would be an amazing hotel. Perhaps just drop the PLUS and just sell it as a regular best western. For the absolute amazing location we would stay here again.

"Nice place with a scenic view"

4
manor63, Houston, Texas 23/11/2016

This was our very first visit to Canada. It was a comfortable place to stay in Windsor with a nice breakfast buffet. A nice park with a wonderful view of the Detroit skyline is just walking distance. Parking is not very convenient, though, as you have to cross the street at the back of the hotel.

"Terrible Customer Service/Unfulfilled Promise"

1
kay123456, kay123456 18/11/2016

We booked this hotel for 3 days and all we got was terrible customer service. To start off with, we paid for a River View room and they end up giving us a partial view room. Beds are horrible - They need to be upgraded! Went to the front desk to ask for something and the front desk was extremely rude - "we don't carry that here at front desk" This was the person's reply and he completed ignored us and starting helping another customer.

"Great place with a wonderful view!"

5
User 18/11/2016

We have been here several times and really enjoy the city of Windsor, ON. The rooms here with the view of the Detroit skyline is beautiful. Wonderful city to walk around to the restaurants, shops and entertainment (Caesars). Highly recommended.

"Love what they've done with the place!"

5
Sam S, Windsor, Canada 16/11/2016

My husband and I just recently visited since it changed over to the Best Western and we absolutely loved it. Very modern and clean. Breakfast included - all for a very reasonable price too. Will definitely be staying here again.

"Awesome time "

4
User 15/11/2016

Main reason why we were here was for my friend's wedding. Easy to locate from the border. Nice location as it is at riverfront. Room is quite small but ok. Overlooking the river which is nice. Near elevator. Parking is at 12 dollars a day at the rear of the building right across the street. It is safe but I would think that the parking lot rightly behind the building could be for the guests. Extra care provided to us. Got a note from them as we did not want any housekeeping... frankly we left for a day to go to Niagara falls. They offered us towel which was nice but we did need new towels. Breakfast may be too redundant. Very little selection. Same thing every morning. Lack of condiments like hot sauce, mayo etc. Lack of bread selection.. may be bagel, more wheat bread or rye. May be biscuit and gravy on sundays may not be a bad idea for more variety. Walking distance from restaurants .. too cold to walk though. I am a desert rat and cold and is like water and oil. Lol. I guess that's Canada weather for u. They offer exhange for US dollars to Canadian dollars which is convenient. Walking distance to the wedding reception which was nice. Overall it was good.

"great location"

5
Shukisagy, Haifa, Israel 15/11/2016

I visited Windsor for business and selected this hotel for its location. Was lucky to get the top 22nd floor and the view is fantastic. room are huge, with 2 queen beds, very clean and comfortable. free Wi-Fi and free breakfast which was quite good but served with paper plates and plastic cutlery.

"Great View"

4
GAY B, Brooks, Canada 14/11/2016

The hotel over looks the river to Detroit. You can have an amazing walk, run or bike along the river walk way park. There are many restaurants close by for an evening out. Easy access from the hotel to downtown shopping.

"Great Stay"

5
allang914, Bradford, Canada 14/11/2016

Stay at this hotel always when in Windsor. Clean, great location, great view from room and fitness center. Parking is reasonably priced and handy at the back of the Hotel, and easy access to the Tunnel to the States.

"Weekend stay"

4
User 13/11/2016

Checking was smooth. Parking is around back in parking garage, somewhat inconvenient. Rooms immaculate and very comfortable. Hotel has a pool but no hotub. 100% smoke free, but could smell smoke on our floor. Breakfast, included was very good. Lots of space to eat. Close to downtown and most amazing view of Windsor coast line, Detroit river and Detroit skyline. You pay for the view.

"Amazing view!!"

5
marshall111114, Findlay, Ohio 12/11/2016

My husband and I went for a romantic anniversary trip. We were not disappointed!! The room with the panoramic view of the river and Detroit skyline was worth every penny!!! The hotel was modern and very clean. It was also very conveniently located to several bars and restaurants. Fantastic stay!!!

"Great View and Good Value"

4
John H, Cobourg, Canada 09/11/2016

One of the most impressive views of the Detroit skyline can be seen from the windows of this hotel. The hotel is located close to the casino and the arts centre and it takes only a short walk to get to downtown locations. The rooms are adequate in size, clean and comfortable. It is solidly a 4 star venue.

"Views for all & great staff!"

5
YourSecretShopper, Florida 08/11/2016

All rooms seem to have a river view. Visiting for a hockey game in Detroit - perfect getaway with a view of the city and escape the madness of conventions. Check in was a breeze and the views (even partial) are simply amazing. Red & white accents made it home feel for the Red Wings. Everything and everyone was great - very helpful. Bathroom faucet was pretty weak, very low water pressure but everything else was simply perfect. Parking was available across the street behind the hotel for $12/night - great location within Windsor.

"Not worth it"

2
User 07/11/2016

Everything looks great from afar. The lobby is lovely and updated and the front desk staff was pleasant at check-in. We booked a 2 queen room. When we got to our room, they were not queen sized beds - they were double. The bathroom fan didn't work. The a/c heat unit in the room was filthy! And when we opened the panel to turn it off - we couldn't because it was missing the nobs and the labels! They charge $12 to park and it is in a sketchy public parking garage on the block behind the building. We parked on the 4th level and tried to use the elevator down but the elevator didn't work and we got stuck in it and had to pry the door open! The stairwell was so dirty that you didn't even want to touch the doors or the stairs themselves. This hotel was definitely not worth the price! Will not be staying here again and will be seriously reconsidering staying at any other Best Western in the future.

BEST WESTERN PL... D, General Manager at BEST WESTERN PLUS Waterfront Hotel, responded to this review
The Best Western Plus Waterfront Hotel appreciates you taking the time to review our property. We would like to offer our sincere apologies with not meeting your full satisfaction and I have forwarded your concerns to Compark as they operate the parking lot. We will work on making sure this doesn't happen again! Moe Razak General Manager

"The location might be good, that's about it."

1
Cameron Mr C, London, Canada 07/11/2016

If you think you're getting a deal, you've got another thing coming. The continental breakfast is awful, the A/C unit in the room sounds like a Hemi truck engine, and my room seemed dirty. The staff was friendly though at arrival, and the bar lounge is really nice.

BEST WESTERN PL... D, General Manager at BEST WESTERN PLUS Waterfront Hotel, responded to this review
Dear Mr. Cameron, Thank you for choosing The Best Western Plus Waterfront Hotel. We treat every guest feedback with great importance and we are deeply concerned about your disappointments and the shortcomings you experienced. We fully understand your frustrations as they clearly do not reflect the high standard we pride ourselves on. Please be assured your feedback has been shared with our respective teams to learn how we can do better in the future. Again our apologies.

"Great place to stay!"

5
Dennis M, morristown, United States 05/11/2016

I was very pleased with the staff and cleanliness of the rooms. My stay was a pleasurable one. The view was breath taking from my room. The only drawback to staying here was having to pay for parking. I would defiantly tell anyone that visits Windsor about staying at this hotel.

BEST WESTERN PL... D, General Manager at BEST WESTERN PLUS Waterfront Hotel, responded to this review
Dear Dennis, We are delighted to know that you had a wonderful stay at the Best Western Plus Waterfront Hotel and we appreciate your review. We value your business and look forward to welcoming you back soon.

"Great weekend Getaway !!"

4
SamfromNiagara, Niagara-on-the-Lake, Canada 31/10/2016

The hotel is great with all its amenities, close to downtown and right on the waterfront. Room view of the river and Detroit was really nice. Only thing ... their breakfast is decent but closes way too soon at 10:00 a.m. the staff was already clearing things. Could use to stay open longer until 10:30 or 11:00 a.m. Busy hotel but clean and great service from front staff (forgot her name but she was very pleasant and helped us out tremendously). Great weekend getaway except for the Halloween bash happening next door to the hotel ... you could hear the music through the walls. Beware of coming on Halloween weekend !!

BEST WESTERN PL... D, General Manager at BEST WESTERN PLUS Waterfront Hotel, responded to this review
Thank you for sharing your feedback following your stay with us at our Best Western Plus Waterfront Hotel. We truly appreciate and value your feedback. I have shared your review our F&B Manager and we look forward to welcoming you back in the near future. Kind Regards, Moe Razak

"Great spot on the waterfront"

5
Tom_Ragell, Toronto, Ontario, Canada 31/10/2016

Clean hotel with comfortable beds. Walking distance to casino and the waterfront park in front of the hotel. Great views of the waterfront and Detroit from our hotel room. There was coffee available in the lobby, but it wasn't worth drinking.

"Loved it, and an awesome view!!"

4
daveb186, London, Ontario, Canada 29/10/2016

We were on the 15th floor, with an awesome view of downtown Detroit. It's a busy place, but we enjoyed our stay. Breakfast was decent. We walked to the casino, it was 10 minutes maybe. Parking was convenient, but drop your bags off first.

"Best Western in Windsor - Not worth the money"

2
tee1121, Toronto, Canada 27/10/2016

Came here thanksgiving weekend - Bars were OK, not very lively - The view is beautiful but I am sure the view at the casino is just as lovely; would have stayed there had my partner not forgotten his ID. They say the parking is free, they try to charge you thereafter for parking when you have already left the hotel Hotel tried to charge me TWICE for my stay because they are unorganized and clearly incompetent in the hotel business. The receptionist even had the audacity to say sternly ' you owe us money ' . Sorry I am a working professional and last time I checked, I paid my dues the day of. Ten minutes later she apologized after reviewing records and said although she tried to get into my account to take out money - and was unsuccessful because it was not authorized - the 20$ she did manage to charge to my card, only $6 will be refunded because parking... I have stayed in many hotels for business or travel, Best western in Windsor was the most hassle I have had to endure. I got a room with a king-sized bed - the rooms are very small, similar to hotels you would find in NYC and despite the height, traffic from below can be heard. I will not be returning nor recommending this hotel to those who visit Windsor

"Great hotel- SO CLEAN"

5
User 26/10/2016

Went to celebrate a birthday&we were all so impressed with the room, location of the hotel, and price! Very clean w/ great service. Highly recommend this hotel to anyone who is looking to visit Canada

"Best Best Western"

5
Edward P, Kalamazoo, United States 26/10/2016

Great place to stay in Windsor. I will stay here in the future. I stayed here when it was a Hilton. It is even better now. Great views of the river and Detroit. Walking distance to everywhere I wanted to go.

"Great Rooms, Awesome Views of Water, Lousy Breakfast"

5
legalcarol, Sterling Heights, Michigan 25/10/2016

My friends and I came here for a girls weekend. The hotel itself is very nice, great rooms, good service, beautiful views of the waterfront, convenient location, but the breakfast was definitely lacking. They advertise it as a full breakfast, and in essence it is. They have warm dishes, including waffles which were good, as well as your usual cold cereal, toast, bagels, some apples and pears. My complaint was with the eggs, which I don't think were really eggs. I think they were some kind of powder mix because the texture was strange. They also had sausage, which were great big fat links that were awful! We didn't even eat them the second morning.

"Detroit fun Canada Price's"

5
User 24/10/2016

Family went to a Detroit Red Wings game and stayed at the BW in Windsor. Great choice. Wonderful breakfast. Kids enjoyed the simple pool. View from our room was to die for of the Detroit skyline. And prices were well below that of the US competition. Will stay again if I'm up that way.

"Nice "

5
Designerdb0212, Chicago, Illinois 23/10/2016

Really enjoyed my two night stay here. The pool and workout area has a beautiful view. The room was clean and large with very comfortable bed and bedding. The breakfast was amazing with a large variety from fresh-made waffles to eggs, sausage, potatoes, cereals and pastries. The tea and coffee offered all day was also appreciated. The staff was perfect and I would love to go back one day. The only negative thing I can say is that the parking is across the street in a city garage and you have to pay extra for that. All in all, 5 stars.

"great view"

5
lovenu, lovenu 22/10/2016

We stayed at this hotel for one night. We were not expecting such a nice room with a great view of the river. We wish we could have stayed longer. Staff are soo friendly and helpful. It has a great breakfast. So much to choose from.

"Convenient to the casino, performing arts centre, greyhound"

4
Sherley Q, London 21/10/2016

I was at this hotel for business for two nights. The check-in was smooth and an upgrade was provided upon request. I was on the 12th floor and had a view of the Detroit skyline. My room had a queen bed. The layout is a little unusual and there is not a comfortable place to watch the television due to the angle of the bed. As well, without drawing the curtain properly, you will be sharing the view with your neighbour! The desk was large enough to work at, fridge worked well and ice was on the same floor. The hotel was clean. The breakfast area is very busy in the morning, offered scrambled eggs, sausage and bacon, waffles (pre-made in a warmer) and make yourself, juices, coffee, tea, fresh fruit and hot and cold cereals. The staff are very good about replenishing all areas. The parking was a bit of an issue, you must exit the front lobby entrance, make your way along a one way street to find the parking lot at the back of the hotel. I opted to pay the extra for the onsite parking. The alternative offered is in the parking garage across the street from the backdoor parking lot. Staff were pleasant at all interactions.

"Overnight business travel"

5
Don H, Simcoe, Canada 21/10/2016

Very nice hotel ( I think it used to be the Hilton), all rooms have fantastic views and are pleasantly decorated . It is a work in progress as they are remodeling the lobby Bar and restaurant. Parking is out back at $12.00 per day

"Birthday Trip!"

5
User 20/10/2016

I went here for my friends birthday weekend and it was perfect! Very nice and clean and the service was friendly. It was also right down the road from the strip (walking distance) which saved us gas, the trouble of paying for parking, and we got to enjoy everything differently. 10/10 would do again.

"Yes there were bed bugs"

2
vinpin, toronto 19/10/2016

I usually check before I book a room, but this was done by a colleague. If I had checked, I would not have stayed here. I was there for just one evening and when I got home, I found the tell-tale sign of a bed bug bite on my wrist. 3 bites in a row. Extremely itchy. Room 808. Crossing my fingers I didn't bring any home.

"If you like a little peace and quiet, stay here!!!"

4
Lintner E, Warren, United States 19/10/2016

Last trip to Windsor I stayed at the Holiday Inn Express, but it was full of 19 and 20 year old kids wanting to go bar hopping. The Best Western is for ADULTS, and is better priced, no drunken teenagers. If you want a spectacular view and a peaceful night's sleep, stay here. Only two things they need to improve, which is not a deal breaker for me. 1) put exhaust fans in the bathrooms 2) the "full" breakfast needs much improvement, as it is basically already cold before it even gets on your plate. Upside: the staff is fantastic, great fitness room and the internet didn't crash on me one time. I will be staying there again.

"Wonderful Stay"

5
User 17/10/2016

Had a wonderful experience at the Best Western Plus Waterfront Hotel. Great staff always willing to help out. Hotel very busy but handled it very well and with professionalism. Breakfast was delicious! Lots to choose from. Will stay again and will definitely recommend. The view Amazing.

"Awesome View"

5
LoveSunshine524, Howell, Michigan 16/10/2016

The room was very clean and the staff was super friendly!! This location had a very inviting atmosphere... The bartender Audrey was very nice along with the young waitress working with her. We will definitely be back for another stay.

"GREAT ROOM AND STAFF"

5
CantonLady, Canton, Michigan 16/10/2016

Booked a room for a Friday night. The staff and room were gorgeous. The king bed was the most comfortable bed I have ever slept in. Room so clean. The view was out of this world. Coffee in room was premium and all amenities were upscale. A big thank you to Amelia who helped in the booking of this property. She was outstanding.

"Great staff/clean hotel"

5
User 16/10/2016

excellent friendly staff on check in, clean rooms, great breakfast buffet. Parking is a bit cumbersome, had to leave hotel and walk to public parking garage. covered walkway under construction and unavailable. would recommend hotel stay

"Great View"

4
Leonard D, Mississauga, Ontario, Canada 15/10/2016

The Hotel overlooked the Detroit skyline and was close to the downtown Windsor business core. The breakfast has a large variety of options and was plentiful. The room was clean and comfortable. The staff was friendly and check-in was quick.

"An OK stay at best"

2
User 10/10/2016

The only compliment I have about the hotel is its view (we're on the 21st floor and it's river front). At check-in, the guy at the front desk literally made me wait for a good 5 minutes or so, because he apparently had to finish some unfinished stuff for someone else. While he "apologized", he didn't say that with any eye contact, so to me, that really couldn't count and he really didn't meant whatsoever. It was really just to acknowledge my standing right in front of him waiting and saying "I know you're here waiting but you'll just have to wait until I finish". Then the so called "newly renovated" room really isn't that new at all. It even still has the stale smell! Then at night, when we tried to turn on the heater, it instantly smelled liked burning, literally like something's on fire kind of burning. So strong that I was even worried that the fire alarm would go off. We had to turn on the AC to get rid of the burning smell. Then came the breakfast time in the morning. I was looking for something similar to that at Hampton's, since it's hot breakfast. Oh my wasn't it just so disappointing. The scramble egg was beyond bland, and there's no salt and pepper (unless I completely missed it). I didn't try any of the bread or English muffin, as there's no while wheat/ grain options available. (I didn't try the sausages either to be fair) It was so bland that I almost wanted to stop by at a Tim Horton's for another breakfast. I'd not recommend or return next time.

"Good View"

4
Sang Bum K, soeul, South Korea 09/10/2016

Everything was so good but a little bit dark in the room. Elevator has some problem... please check them.... Bleakfast was good but how about prepare an Oriental food...... The coffee in the lobby was very impressive. There was not information about city...like maps ...

"Comfortable"

4
User 08/10/2016

I was here for business and enjoyed my stay. There was a nice hot breakfast and overall the accommodation was pleasant. Good value and location to downtown and the Casnio. I would definitely return again.

"Great views.."

5
nakitia, Patong, Thailand 08/10/2016

Awesome location..get room with view of river.. room 210 310 410 and so on gets almost full wall of windows with amazing view day and night..free breakfast is fabulous. .great staff and very clean. .walking distance to bars and restaurants

"Recent overnight stay"

4
PWh57, Toronto, Canada 06/10/2016

Pros: beautiful riverside location; friendly and helpful check-in staff; nice, modern room; close to tunnel or bridge to U.S.; parking garage close by Cons: Exterior could use an update; Breakfast - really nice breakfast room that serves very mediocre food (rubber eggs, pale bacon, cardboard waffles) on paper plates with tiny plastic utensils and plastic juice cups. Is it too much to ask to have REAL plates and cutlery?

"Beautiful View of the Park and Waterfront"

5
Ravenhawk39, St. Catharines, Canada 04/10/2016

Hubby and I decided to stay at the Best Western Waterfront Hotel in Windsor as we were going to see the Alice Cooper Concert at Caesars. This hotel is really nice. Our view was amazing. Our room was clean, comfortable and as we were on the 17th floor, we had an amazing view of the Detroit river and park below. I will definitely stay here again if we ever go back to Windsor. Service was great and the free breakfast was filling. There was always coffee and tea in the lobby and a coffee pot and fridge in our room.

"Great View."

5
Paula S, Calgary, Canada 02/10/2016

The view is beautiful from the top floor . Gardens in the park are incredible. I wanted to keep the blinds open the entire time we were in the room. The skyline in Detroit at night is amazing . The bed was comfort and the coffee was great. Only one issue is the elevators are not all running so going down I waited 15 min and stopped on every floor. Not fun if your trying to get to breakfast . Left the room at 9:45 and got down for breakfast at 10:05 and of course it is all gone. I did like the hotel and will stay here again.

"Not worth it!!!!"

2
larry f, brantford 02/10/2016

After staying at the best western we will not return for any visits to windsor. Rooms were old looking. Newer items but still old. They still have the older model wall mount ac units which are loud and poor at best. There are 3 elevators and you wait a long time for one. We were on the 15th floor so not much of a option but to wait. There is no lobby bar or restaurant to eat at or have a drink. Counter staff were not happy to be there. We checked in at about 3pm on Friday afternoon the 30th and staff was miserable. Not at all worth the almost 200bucks to stay.

"Great hotel"

4
MaryAnn D, Burlington, Canada 01/10/2016

Stayed here for a family wedding in Windsor. Very nice clean room and hotel. Beds were super comfortable. Complimentary breakfast was horrible - how scrambled can taste so bad and be served as such was unbelievable. Would have loved to be able to pay for a good breakfast. Complimentary should not equal bad. But we did not come for the breakfast. We would definitely come back for the hotel. Service and employees were friendly and quick.

"Great view and great beds "

5
JulieR0bin, Hamilton, Canada 29/09/2016

We stayed here on our way to the States. We took the 24hour special for $129 night. Great rate and beautiful view. The beds are awesome. Very comfortable. Would highly recommend this hotel. Right beside it is the Keg. Perfect service.

"View - simply stunning"

5
Pat155, Ontario 26/09/2016

Attended a 3 day conference in August. Reception area was welcoming, check in was fast. Room was clean and wonderfully cool as it was 33 Degrees every day. The view from my room was the skyline of Detroit and was breathtaking.

BEST WESTERN PL... D, General Manager at BEST WESTERN PLUS Waterfront Hotel, responded to this review
Thank you for your great review of our hotel. We are very pleased you enjoyed your stay and look forward to having you stay with us again. Moe Razak General Manager

"Great hotel with a view"

4
armchi, Mississauga, Canada 26/09/2016

Went to Windsor for a show and booked the Best Western to stay over. The room was great and had a great view of river and the city of Detroit. The staff were friendly and the complementary breakfast was great. There is no on-premises parking but there is a parking lot across the street and the hotel will provide a parking permit for your stay for an additional cost which is charged to the room.

BEST WESTERN PL... D, General Manager at BEST WESTERN PLUS Waterfront Hotel, responded to this review
Dear Guest, We are delighted to know that you had a wonderful stay at the Best Western Plus Waterfront Hotel and we appreciate your review. We value your business and look forward to welcoming you back soon.

"Great beds, poor service. "

3
Jackie1510, Melbourne, Victoria, Australia 26/09/2016

Stayed for 4 nights for a family wedding. The beds were absolutely lovely - the best so far. Unfortunately the air conditioning was noisy, & the desk staff were less than helpful. Standard answer for every question was "no" or "I don't know ". And really?? Poor quality paper plates and flimsy plastic cutlery in the dining room??

"Fantastic views of detroit"

4
Deb B, kent 25/09/2016

We stayed here for a friends wedding. The room was spacious and with fantastic views across the river to Detroit. Breakfast was chaotic on the Monday as it was Labor Day, and the hotel needs to be more prepared for busy days. Location was great and hotel very clean. I just loved the view

BEST WESTERN PL... D, General Manager at BEST WESTERN PLUS Waterfront Hotel, responded to this review
Thank you for sharing your feedback following your stay with us at our Best Western Plus Waterfront Hotel. We truly appreciate and value your feedback. Truly, this is not the norm and we look forward to welcoming you back in the near future. Kind Regards, Moe Razak General Manager

"Loved the BW"

5
starchild101, starchild101 20/09/2016

Went here for any over night trip to see a show at the casino. Lobby was very nice, modern and clean. Check in was a breeze with a pleasant staff. Room very comfortable, nice bed, and plenty of space. Standard bathroom, nothing bad about it, nothing over the top. The free breakfast was decent and a surprise since in most cities you are paying for your breakfast. The location, as mentioned in previous reviews is great. Close to many restaurants and only about a 10 minute walk to the casino. I will defiantly stay here again when visiting Windsor.

BEST WESTERN PL... D, General Manager at BEST WESTERN PLUS Waterfront Hotel, responded to this review
Dear Valued Guest, Thank you for choosing to stay with us and we truly appreciate your feedback following your stay. We are glad you found our hotel nice and conveniently located close to the Casino and that you also had a good experience with our services, facilities and food. Please do visit us again, we look forward to welcoming you back. Sincerely, Moe Razak General Manager

"Good view and location"

4
Eric H, Toronto, Canada 19/09/2016

Went with a large group and the hotel was very accommodating. The rooms are neat and modern. Breakfast was below average at best. Has a nice view of the river and the location is very convenient being right downtown.

"Recent reunion stay"

4
Joanne H, Heath, Ohio, United States 19/09/2016

55th nurses reunion stay. Everything was absolutely great!! I had a room with a panoramic view of the river and Detroit skyline, and it was fabulous. My sister, who resides in Windsor, booked this exact room for her anniversary!

"Beautiful Hotel"

5
Mobius48, Port Rowan 18/09/2016

We really enjoyed our stay here - the hotel/room were beautifully appointed. We had a room with a river view which was super. The décor of the room was fabulous; colours, drapes, bed linen, wallpaper pictures. It was very clean as was the whole hotel. The staff were very pleasant, welcoming and eager to serve, especially Stephanie who helped us tremendously with our dining requirement. The breakfast room/lounge was very roomy and designed to accommodate a large number of guests. The breakfast was super; food fresh and plentiful. We will definitely stay here again if we return to Windsor for a concert. It was the perfect location for a concert at Caesar's - we were able to walk there and back.

"Amazing Location!"

4
Kerry P, Niagara Falls, Canada 17/09/2016

Focusing on the positives, this hotel is perfectly situated and has breathtaking views. The Windsor riverfront continues to improve and kudos to parks and rec for making it so beautiful and usable. This hotel has accommodating and friendly staff and a very generous breakfast. The suite I stayed in was large and comfortable but could use some refreshing. I liked the large tv and a quality bed.

"overnite stay"

4
robertlQ7029PW, Louisville, Kentucky, USA 17/09/2016

We stopped in at this hotel on our way to Toronto. Great clean renovated room. The tv was not clear and the sound was bad. Need new TV. Great breakfast options and presentation. The eggs were cooked so dry and the bacon was way under-cooked.

"Mom and Daughter reminiscing trip "

4
User 16/09/2016

I am writing this review while we are still staying at The B W Windsor .... The Good ; Most of the staff are wonderful Audrey and all the other staff in the kitchen go above and beyond to help make you feel comfortable in fact Audrey and I have become friends , any staff we met in the hallways where very polite and helpful and our house keeper on the 17 floor is just such a sweet lady and very good at her job, Stephanie at the front desk is another wonderful employees. The not so good ; There are a few staff at the front desk seem a bit more intarested in there own doing then helping guest ( this has happened more then twice as I would not mention if it where less ) VERY DISAPPOINTED; With there advertising team , it states there is a Bar /Restaurant There is not ! not yet, they have been saying for ages soon soon so the staff tell us . one of the reasons we booked our 10 night stay here is because there was a Bar/Restaurant so if we just wanted to stay home we could , My Mom has a walker so not easy for us to walk to far so we need to get a taxi just to eat which adds up plus we wanted to have some night to just stay in , we have not said anything to staff as its not there fault its head office and Advertising staff as on the web site it states there is a Bar/Restaurant , so please either change your website or give a gift voucher per night for the inconvenience. But all and all we are loving our stay here.?????? and that's because of the great staff they have here .

"Beautiful Interiors but not worth it"

3
Stephen S, Oklahoma City, Oklahoma 15/09/2016

Beautiful lobby and rooms and elevators, Friendly staff and beautiful decor for a refurbished hotel. ( It used to be the Raddison,we had stayed there and had a pleasant stay at $100 a night) The beds must be the same ones only older and about as comfortable as sleeping in the car. Breakfast was good and lots of variety but at $189 a night state taxes plus room tax was outrageous Its noisy and we were awakened by loud talking all through out the night and e were on the 19th floor. I wouldn't stay there again if it was the last place on earth.They had just sprayed the room with some kind of insecticide not really strong but still not a pleasant smell. The heater cooling was noisy and only made the odors worse.

"Good location on the riverfront"

4
obsea, Toronto, Canada 14/09/2016

Location was excellent. Right on the river front and close to downtown area. Parking across the street in garage was convenient but was an extra charge. We were not informed of the construction on the front of the hotel which caused some check in problems. There was a large wedding party at the hotel and they monopolized the breakfast area. The hotel made no accommodations for the large crowd. Indoor pool looked clean although we did not use it.

"Top Notch"

5
Constance D, Canada 13/09/2016

First time stay at this hotel. Very impressed. Front desk staff were very helpful and check in was a breeze. Room was spotless and loved the added touch of a makeup wipe in the bathroom. Had a river view room with king bed and it was spectacular. We will be back.

"Nice hotel, terrible breakfast"

3
Phyllis B, Toronto, Canada 12/09/2016

Nicely situated hotel, great views of the river, riverfront and Detroit. Staff are very friendly and helpful, but the free breakfast is awful. You deserve better, go buy breakfast somewhere else. Otherwise, nice place.

"Great location and value"

4
the4taals, Owen Sound, Canada 11/09/2016

We stayed here to see a concert at Caesars Windsor. The hotel is in an excellent location, our room had a panoramic view that was awesome, the bed was comfortable but a small "queen" and the room was clean. Parking is $12.00 and located behind the hotel, very easy to find. The breakfast was okay, the hot selections scrambled eggs, sausage and coffee were gross but everything else was good, the attendant was very attentive with stocking up. Would definitely stay again, for the price it was great.

"Great location, great value"

4
User 09/09/2016

Spent an evening here to break up a trip from Milton to Chicago. Great location with fantastic views of the riverfront and the Detroit skyline. Room was very clean and updated. Beds are a very personal / subjective matter, these particular ones weren't my cup of tea (too rigid and high in the centre), but clearly others have not had any issues. Parking required some navigation for the walk back to the hotel, just follow the signs and you'll be fine - or walk directly from the parking building to the hotel at the street level. Additional $12 fee, my vehicle was safe and undisturbed. Free breakfast was more than adequate and appreciated. All the stuff you would expect - juices, cereals, bacon/sausage, eggs, bread etc... The value and location make this hotel easy to recommend.

"Terrible service, making a bad situation worse"

1
Sean G, Ottawa, Canada 09/09/2016

Booked the hotel in March using a Trip Advisor-recommended online travel site, Hoteling. Was coming to Windsor for a friend's wedding; there seemed to be a lot going on the weekend of our visit so the wedding party was not able to block enough rooms for out of town guests at this hotel, and it was recommended that all guests try to stay here. Bestwestern.com did not show availability for Saturday night and calling the hotel direct didn't provide a different result. Hoteling, a company that came up in a search on Trip Advisor's site (not an ad that linked out), showed two rooms available at $130/night; a friend and I booked right away, as we were both in the wedding party and wanted our spouses to be at the same hotel. Fast forward 6 months to September and we arrive Friday afternoon to check in, only to find out that our rooms were cancelled by Hoteling, who apparently has gone bankrupt. Hoteling had already charged our credit cards for our rooms. This definitely was our problem and we cannot and do not fault the hotel for this. The hotel staff seemed to have knowledge of Hoteling's bankruptcy and expected to see us, as if they had experienced this with guests before. We were advised that Hoteling had cancelled our rooms and there was not a replacement reservation made for us. A customer-focussed and proactive hotel would have contacted its guests prior to arrival, since guest personal information was on file, and asked if they were aware of the room cancellation and if they needed to have a new reservation made. Instead we were presented with the news upon arrival and told we could be accommodated Friday night but not Saturday night, as they were full. Our names would be put on a cancellation list in case someone did not show up or checked out early. Having little choice at this point and being late for the wedding rehearsal, we checked in for the one night and hoped something would open up. This fiasco had us miss the wedding rehearsal and put us in trouble with the bride and her family. We woke up Saturday morning around 7 wondering if our luck would change and we wouldn't be forced to call around town to find a new hotel. We were required to meet the groom at 9 am to prepare the day's festivities so we did not have time to mess around. I called the front desk to see if a room had become available and was told that one had indeed freed up but but it was the last one. I asked why we weren't called, being on the cancellation list, but was told that others had called ahead and taken the other rooms. I notified my friend of this and he went down to the front desk to confirm what I had already told him. He then tried looking online for options, even though I told him that he and his wife could stay in our room with one bed, if nothing could be found. Bestwestern.com showed a room available; he asked the front desk again if they had a room, since it showed online, and he was told no. He booked the room on his phone in front of the agent who then, almost immediately, said "oh look, I guess there was a room available." Problem solved. Naturally, our room rate was not the same as what we booked through Hoteling...Friday was $230 and Saturday was $260. We asked if we could have the wedding rate that was offered to other out of town guests, $170/night, and the agent chuckled to himself and said "no, that is no longer available to you and we can sell this room for $100 more than what you are already paying." I certainly agree with the principle of supply and demand, but I also agree that customer service overrides this if one values its reputation. If we weren't in a situation where our reservation was cancelled and we were standing in their doorway wondering what to do, asking a ransom rate would be in order. If you show up without a prior reservation or are booking at the last minute, you have the option to accept or pass. We weren't quite in that position, although we probably could have slept in a car or out of city limits. Situations like this show a company's true colours. Instead of taking a bad situation and coming out like a hero - calling ahead/holding a room in case we show/trying a little harder to accommodate - the Best Western Waterfront in Windsor made a bad situation worse. I will never recommend this hotel to anyone and will avoid the Best Western chain whenever possible in any city. I will also be forwarding my experience to executive colleagues who work in the automobile industry in Windsor, which is a major part of the city, so they may recommend other hotel options to visitors and vendors when visiting Windsor. And shame on Trip Advisor...they should really align themselves with better companies if allowing users to book travel through their site. Now, to try and get my original booking money back through the credit card company.

"Always a Great Stay"

4
pmschof, New Hamburg, Canada 09/09/2016

Just returned from an overnight at the Best Western Plus and once again had a wonderful stay. The hotel staff is very friendly and so helpful. In fact, remembered us from a previous visit a few years ago! We arrived earlier than we intended and they were able to put us into a room quickly. In fact, the ladies at reception contacted housekeeping and asked if they could please rush with the cleaning of our room. The room was very clean and we had a fabulous view of the waterfront. The buffet breakfast was quite substantial and again, staff were on hand to help. Would definitely recommend this hotel and will return. Thanks for a great stay.

"My recent stay at Best Western in Windsor Canada"

5
Renato B, Guatemala, Guatemala 07/09/2016

Excellent location and excellent hotel. Very clean and quiet. The staff was very helpful and courteous. The breakfast was very convenient, and the Internet service was very good. The parking lot is right behind the main hotel building, but that did not present a problem, as the parking tower had a bridge to get to the hotel main lobby. The view was wonderful from my window.

"Not a hotel as such"

1
charlenecolbert, Toronto 07/09/2016

The view is really quite stunning and the room was very cheap, so I don't want to be totally negative here. It may be just right for some guests and perhaps my expectations were too high. But the hotel is not really a hotel at all, with almost no staff and offering almost no services. There's no doorman or valet parking service, with the parking arrangement in another building being confusing and difficult especially if you're travelling alone. Actually, it wouldn't be great for a family either. People park their cars right up against the front door and in the second lane, and slowly unload, leaving other cars with nowhere to go but on the busy road. Then they haul out carts for luggage themselves. It's a startling introduction. There are no bellhops. There is no room service. There is no restaurant. The front desk staff are rude. There is nothing in the mini-bar. The breakfast buffet was unspeakable; I don't know how it's possible to make scrambled eggs that bad. Water came out of the orange juice machine. There was no staff to clean up the tables. (The plates are paper and the utensils are plastic, which seems really wasteful.) The ceilings are so low that I don't think a really tall person could stay here. The air conditioning was so loud in the room that it was difficult to talk but at least it functioned. I could go on. It's a place to stay overnight, and the park outside the hotel is lovely. But that's it. I now see why people like AirBnb. If a hotel offers you nothing, why not stay in a smaller more comfortable place for less money? So stay here by all means, but it's eccentric and not really a hotel at all, more like a highway roadside motel but taller.

"Always a pleasure to stay at"

5
depart42, Windsor, Canada 06/09/2016

We have stayed here several times over the last couple years, recently this summer while enjoying one of the festivals in downtown Windsor. The hotel has changed names and is now owned and operated by Best Western and the renovations are fantastic. We always like staying in the panorama rooms and they have a view second to none. The staff have always been extremely helpful and the rooms clean.

"Enjoyable Stay"

4
Ovrowner, Milton, Canada 05/09/2016

Overall our stay at this hotel was very enjoyable and the location was awesome! Would gladly stay there again. My only complaint was that the staff could have explained the parking garage and how to use the pass card.

"Great Hotel, amazing views"

5
3wizkids, Wainfleet, Canada 05/09/2016

We loved the views and the location of this hotel. Enjoyed walking along the waterfront. Highly recommend this hotel. Close to everything we needed. Beds are very comfortable too. We will stay here again for sure.

"Great stay!"

4
User 02/09/2016

Best Western Waterfront is an excellent hotel , Great King room very spacious and very comfortable bed with phenomenal waterfront view of Detroit city and river! Including a big breakfast and easy access..

"Great"

4
DetroitThomas13, Mount Pearl, Canada 30/08/2016

Great Hotel with a nice view of Detroit. Pool is good but the whole pool is only 3.5 feet deep, There is also a sauna. There is a big breakfast too. It is also very close to the Detroit/Windsor Tunnel Bus and Caesars.

"Great Stay by the river"

5
foreoreo, Guelph Ontario 30/08/2016

Best Western Riverfront is an excellent hotel. All rooms have an amazing view of the river and Detroit skyline. Breakfast is included in the stay and was very fresh and hot. No complaints about this hotel will return next time I am in Windsor.

"Very comfortable but skip the breakfast "

4
TRACY T, Hamilton, Canada 29/08/2016

A group of six spent our weekend in Windsor to attend an Art show in Lasalle just outside the city. It was a very busy hotel with eight weddings! Our two rooms were good. Nice beds and it was clean. Friendly staff throughout the hotel. Nice view of the waterfront despite the rainy stormy weekend. The only two negatives were parking and the complementary breakfast. The food was not good and the parking was a city lot that was crowded. Windsor could use some more hotels.

"great room"

4
User 28/08/2016

The rooms were comfortable and quiet and decorated nicely. The breakfast, not so great. great views of the river and Detroit. not much space at the door for checking in or loading. parking on the block behind hotel.

"Just as advertised "

4
Bonnie F, Brantford, Canada 28/08/2016

We stayed here as a more economical option to Caesars as we were going to a comedy show. The hotel is exactly as its profile states. The room was spacious and clean. The fridge was convenient and the view was pretty. The buffet breakfast is in the lobby-crowded but adequate. Directly across the street is the waterfront. You can access the walking path easily by walking across the street. The only drawback is the parking. I recommend- if the weather is ok- not to use the covered walkway. It takes you through a maze to get back to the hotel. Instead, go down to the main level of the parking garage by elevator and walk across the street.

"Great rooms AND service"

5
SKLaw88, Sarnia, Canada 28/08/2016

King room very spacious and very comfortable bed. Friendly staff! Great complimentary breakfast and hard working kitchen manager keeping breakfast buffet fully stocked during busy times. Pricing is very reasonable, too.

"Excellent view of Detroit river"

4
Choster68, Toronto, Canada 26/08/2016

This hotel is right next to the water. You can see the Detroit river from the hotel window. It is also the closest hotel to the Adventure Bay Waterpark where you can literately walk over. The Caesar's casino is a good 2 minute walk as well. Parking is an extra charge of $12 and it is located in the public parking garage across the street. Tip for when you check in and out the hotel has a lot right behind hotel where you can load and unload luggage. Breakfast had good selection and decor was welcoming. Would stay here again if going to the waterpark.

"Best view in Windsor"

5
Mark R, Parry Sound 25/08/2016

The panoramic view of the river front park, the river and of downtown Detroit (especially by night) is amazing. The location puts the hotel in walking distance of everything you could want to see or do.

"AMAZING VIEW"

4
Lori K, Brantford, Canada 24/08/2016

We were on the 22nd floor and had view of the river and Detroit. it was our 1st time to Windsor and would stay here again. The only problem was the was an bad odor in our room but our view was the pay off for not saying anything.

"Great Location and Value"

5
JWhyJ, Columbus, Ohio 23/08/2016

With (surprisingly) scenic views of Detroit, across the road from a riverside park, walking distance of Caesar's and a hot breakfast, there's no better value in downtown Windsor. Parking won't break the bank but is not included in your stay. The garage behind the hotel can be charged to your room if requested at check-in. Be sure to use the unloading parking spaces behind the hotel as the skyway walk connecting the hotel to the garage is out of the way and indirect (just walk across the street after parking for the night). A decent sized indoor waterpark is next door but not included. The breakfast "buffet" is the typical hot complementary selection but is a nice start to the day.

"Very nice, modern and conveniently located"

4
Dwight6790, Rockwood, Canada 22/08/2016

Very clean and modern upscale hotel. Wonderful views of the river and Detroit skyline. Full breakfast included. The rooms are very large but the king bed we had was too soft and bouncy. Parking is in a garage immediately behind hotel for $12 a day with in and out priveleges. Short walk to Caesars and the waterfront is right across the street.

BEST WESTERN PL... D, General Manager at BEST WESTERN PLUS Waterfront Hotel, responded to this review
Thank you for your great review of our hotel. We are very pleased you enjoyed your stay and look forward to having you stay with us again. Moe Razak General Manager

"over night getaway"

5
falo3, Strongsville, Ohio 22/08/2016

The room was very nice ,the view of the river was amazing, breakfast was not bad. we walked to the casino along the river. We would stay again. The staff was friendly. Parking was in the back of the building . Charge was $12.00 for one day

BEST WESTERN PL... D, General Manager at BEST WESTERN PLUS Waterfront Hotel, responded to this review
Thank you truly for sharing the wonderful review following your experience at our Best Western Plus Waterfront Hotel. We certainly will look forward to welcoming you'll back, wishing you'll safe travels! Sincerely, Moe Razak General Manager

"Very nice great view"

5
Tom P, Parma, Ohio 22/08/2016

Stayed for two nights very nice hotel the view of the river is perfect stayed in the 20th floor room was very nice. Had a problem with the ac Making noise but informed front desk and the fixed it that day.breakfast was good but only 1 waffle maker which made a longer wait but still was good. Great hotel

BEST WESTERN PL... D, General Manager at BEST WESTERN PLUS Waterfront Hotel, responded to this review
Thank you for taking a moment of your time to write a review of our property on TripAdvisor. We are always happy to hear from our guests. Your feedback affirms our commitment to providing excellent service. Thank you, Moe Razak General Manager

"Hotel okay, not impressed with reservation process"

3
cdnmamadani, Chatham, Canada 22/08/2016

Hotel was okay. Room fine. Our Riverview was partially blocked, but that was fine as it was a last minute reservation. Bed comfy. Our issue was with our reservation. I made a last minute booking and typically steer clear of online reservations as I like to personally book. I called the hotel directly and was cut of mid-sentence by the receptionist and sent to the 1-800 line. The 1-800 line then had to locate the hotel for me and charged me more than what I found online. After asking, I was able to get a Costco membership discount. I was frustrated and accepted. Upon arriving at the hotel, I tried to upgrade to a King size bed, but this was not a simple task as "I booked through reservation line and should have done so through the hotel". Apparently the computer has a hard time altering online reservations done through the 1-800 number. The receptionist was sweet and made the effort and got me a king size bed upgrade, but the charge was more than what was posted on the internet. "There was nothing she could do." and at this point, I was frustrated and paid the extra. The other concern was with the construction in the area by the parking. I understand this may not be the hotel's area exactly, but this is the parking area that the hotel tells their guests to park at. The walkway and entrance to the lobby was horrible. The elevator was covered in debris, dust and construction supplies. I was wondering if we were even in the right place. Someone could have at least taken a vacuum to the place occasionally. My bags were covered in dust.

"Very nice Best Western with Beautiful View"

4
User 20/08/2016

Nice place, would recommend it for the views...rooms not too big but beds are very comfortable. FYI: Parking is 12$ and they do not tell you this when they tell you where to park. That is my only real criticism.

"Clean and great location "

4
User 17/08/2016

On our family vacation headed towards the states it was a wonderful stop over right downtown where there was tons of restaurants to go to. Toastys was amazing you'll have to try it if you go. Hotel itself is very clean beds were very comfortable kids enjoyed the pool and I thought the workout room was really well-equipped better than most.

"Beautiful hotel horrible front desk staff"

2
User 16/08/2016

I was at the hotel for a week for business. When I checked in there was difficulty with my reservation. I explain the situation and show them the booking and was informed repeatedly that they didn't have the information. Having stayed at several best westerns previously I knew the information had been faxed to them prior to me being checked in and after having to argue with Angela at the front desk for 15 minutes she finally agreed to check to see if The fax that arrived. Once she did that I was able to check in. Every time I needed anything and had to speak to anyone working at the front desk it seemed like I was bothering them. The least courteous courtesy desk I have ever seen. The hotel itself is beautiful and the rooms are great. I will never stay at this hotel again. In 10 years of travel for work and hundreds of hotels this is the worst by far experience I've ever had.

"Great location"

4
nspm, Hearst, Canada 16/08/2016

Close to most things and across the road are beautiful parks and walking paths. Hotel rooms are quite nice, but our view was mainly a brick wall. A skyline view of Detroit would of been nice. Breakfast buffet was nice and seating area well appointed. The bus terminal is just around the corner and so easy to get to Devonshire mall.

"Summer get away"

4
geraldb2222, London, Canada 10/08/2016

We stayed at the Best Western Waterfront hotel.The rooms to get are the panoramic view,worth the money. The free breakfast is a busy place in the morning.You my want to pick a off time as find a seat and table is a chore. Parking in the rear parking garage across the street which costs $12.00 a day.Upon arrival drive to the rear of hotel to REGISTER and UNLOAD your car. We seen people bringing luggage out of the parking garage >Da. They need a handicap parking area on the ground level at the rear of the hotel.Also ramp onto rear of hotel .We seen several people trip over steps with luggage. A Shuttle to the casino would be a asset..We went to a show there.. We would stay again..

"This is a gem"

5
cindyz9999999, Ottawa, Canada 10/08/2016

Great location if going to Detroit or casinos. Beautiful room, very romantic and what a 360 degree view of Detroit river. Bed was cosy and pillows a little soft. Very friendly staff, especially during breakfast buffet. They kept everything clean and made sure to replenish anything that was empty. Will definitely be biditing this hotel again.

"Birthday "

4
User 09/08/2016

Friendly service, clean rooms and a great view through dirty windows. Close to park and casino, and dining. The walk from the parking garage was a little creepy. All things considered, well worth the price.

"Geat Deal"

5
paulaf576, Matteson, Illinois 09/08/2016

I booked this hotel through expedia because it was chraper than going through hotel website. The hotl was perfectly located, as we were only there for the Waterpark. So between waterpark, waterfront walking, and parking lot, it was all a 3 minute walk from hotel. The hotel staff was very friendly. They remembered our names each day we walked throught lobby. Lobby is basic but beautiful and clean. Rooms were spacious enough for my family of 3. Wifi is free, automatic connection. We had rental car, there are limited restaurants within walking distance. The local restaurants were not very appealing. my family ate at them due to lack of options but were not impressed. So you will need a car for better food options. Hotel is in front of bus terminal local and greyhound but there were no problems or concerns with that.

"Could be better, maybe?"

3
satisfiedrx350, Southfield, Michigan 08/08/2016

My first title was going to be Worst Western, really. I've stayed other places and felt when I arrived comfortable, no angst or anything. Glenn assisted us with our room reservations and was told as I had requested a king size bed, also requested a microwave in the room, wasn't there upon arrival. I've never seen a small KING size bed until this weekend at this hotel. There wasn't any fussing because the property was sold out because of a baseball tournament. My children waited until Saturday to get in the pool because the property was overrun with kids, barefoot all over the place including the pool. The water was gray and murky, really. They didn't get in I couldn't blame them. Glenn informed me when we were leaving that was there version of a king size bed. Their version. The views were okay, nothing else because of the angle of the room. Breakfast was okay. I'll definitely come back to Canada its wonderful, the people, shopping, hospitality outside the hotel was great. But I will look for a better hotel or just drive on to Toronto. Stephanie , hotel clerk, was very helpful, friendly, gave us good directions to the mall and restaurants.

"BEST VALUE IN WINDSOR"

4
MeggsVisits, Burlington, Canada 07/08/2016

Partial view of the river, very friendly reception, continental breakfast & clean, professional hotel.. You can walk downtown for entertainment/food or walk right across the street for a visit to riverside. I think this is the best value in all of Windsor. My only complaint is lack of parking, otherwise a fantastic hotel!! Would recommend & return!

"Wonderful place to stay"

5
Susana R, Sarnia, Canada 07/08/2016

We really enjoyed our stay. We were upgraded to a suite upon arrival. A wonderful surprise. Hotel was close to restaurants and local attractions, and boasted a beautiful view of the river. Would definitely recommend this hotel and can not wait to stay there again.

"Great views and nice breakfast buffet "

4
User 06/08/2016

Nice employees, very helpful. Great view of Detroit. Rooms clean and comfortable with room to move around, not cramped like some hotels. Nice breakfast buffet, if you get there early. Price was great too! Close to restaurants and shops, all within walking distance. Riverwalk runs right in front of hotel (across the street). Only draw back is parking is behind hotel, but there was a walkway across.

"Great view"

4
JEAN1999, Phoenix, Arizona 02/08/2016

Comfortable beds, blackout curtains, room faces the river for a nice view of the bridge or the casino. Room has fridge and coffee maker. Good sized room with chair and separate desk/chair, nice big modern TV. Bathroom had all the amenities including bar soap but not liquid body soap. This hotel was previously a Hilton and was sold (downgraded) to Best Western. Parking is extra and costs $14/day at the garage in the back of the hotel. Easy walk to riverfront and the Ouellette which is the main street and the casino (10 minutes). We stayed two nights and breakfast was a chore, lots of people in one area and it was always congested. They had scrambled eggs, pork sausage, cereal, waffle maker (they actually need two because the wait was always four or five deep), cereal, yogurt, bread, bagels. Did not see danishes but did find one lonely croissant. Would stay there again

"Great