Best Western Plus Waterfront Hotel

I was here with a group from Ohio. The location was beautiful overlooking the Detroit River, and my room had a big picture window. Everyone was very friendly and helpful. The hotel was close to restaurants and activities. I would stay there again.

The room is dated but we were there for the view. A waterfront room is the only way to go. The bathroom was standard. We did get a drink and a snack at the bar. Everything was tasty and reasonably priced. The parking garage is across the street. Could be an issue in the winter.

Extremely disappointing experience. I stayed for two nights while traveling alone with my dog and asked the front desk if I could leave my luggage on a hotel trolley while I parked across the street. I was told I could, but while I was parking and taking my dog upstairs, someone entered the lobby and stole two bags. Security footage confirmed the theft. Hotel staff admitted they were aware of homeless people often walking through the lobby, yet no meaningful precautions were taken to protect guests' belongings. The incident disrupted my stay. I couldn't sleep that night, felt very unsafe and I had to replace my dog's food, clothing, and other necessities the next day instead of enjoying my vacation. What disappointed me most was the hotel's response: after I contacted the hotel and corporate customer service, the only compensation offered was a $19 parking credit, which was later removed. I understand theft can happen, but given that I had specifically asked staff for permission to leave my luggage there, and that they were aware of random people entering the lobby, I expected much more meaningful support. Overall, a very disappointing experience and not the level of customer care I expected.

The location is perfect. Right on the river with lots of restaurants ( Tims, Starbucks, The Keg etc.) All in walking distance. The riverwalk is enjoyable to do. The River view from the rooms are terrific. The room was clean and had a fridge. The price was ok, but you have to pay $20/night for parking and there is no free breakfast.

This hotel has the best views of Detroit and the Detroit River. The night scene with all the lights was awesome! The staff were friendly, and we were very pleased.

Dear Hotel Management, I am writing to formally file a serious complaint regarding a dangerous and extremely distressing incident that occurred during my family's stay at your hotel from February 7 to February 9, during which we occupied rooms 1705 and 1706. My wife, two sons, and I arrived at approximately 4:00 PM and received our room keys without issue. However, when we entered the elevator to travel to the 17th floor, the elevator suddenly stopped around the 9th floor and became completely non-functional. The doors would not open and no controls worked, leaving us trapped inside. My wife began experiencing severe fear and panic due to claustrophobia. I immediately contacted the front desk requesting urgent assistance. I was told only to wait. I called again to explain that my wife suffers from claustrophobia and panic attacks and that the situation was escalating, yet I was again told that the elevator service company might arrive in approximately 20 minutes. No emergency services were contacted by hotel staff, and the seriousness of the situation was clearly not treated with appropriate urgency. After being trapped for approximately 30 minutes and fearing for our safety, we called 911 ourselves. The fire department arrived quickly and rescued us from the elevator. My wife was crying, my children were extremely frightened, and as a father I felt completely helpless during the ordeal. What was equally disturbing was the complete lack of care or professionalism shown by hotel staff afterward. No one checked on our condition, offered assistance, or provided any apology or support following a traumatic incident. The experience ruined our planned family weekend, as my wife was too afraid to use the elevator again and remained confined to the room for the remainder of our stay. This situation reflects serious concerns regarding guest safety, emergency procedures, and customer care. I expect a full written explanation of how this incident occurred, why emergency services were not contacted immediately by staff, and what steps will be taken to ensure such negligence does not happen again. Given the severity of the experience and the lasting emotional distress caused to my family, I am also requesting appropriate compensation and a full review of our charges for this stay. Please treat this matter with the seriousness it deserves. I expect a prompt response within a reasonable timeframe.

I'm honestly not sure whether to give the Best Western Windsor one star or a standing ovation for creating the most unintentionally hilarious hotel experience of our lives. Think “Rosebud Motel from Schitt's Creek,” but without the charm, the quirky characters, or any of the small-town wholesomeness. What we got instead was a full comedy-horror crossover. The bathroom alone could win awards. The bathtub paint was peeling like it was trying to escape the premises. Mold was thriving in every corner - behind the peeling wallpaper, around the faucet, even under the spout. My personal favourite discovery? Mystery pubic hairs on the ceiling of the shower. I don't want to know how they got there. I just respect the athleticism. The bathroom fan gave us a proper jump scare every single time we turned it on. Loud, violent, and dramatic, like starting up a lawn mower in a closet. Even when you braced yourself for it, it still got you. The bathroom tap didn't pour water so much as launch it sideways across the counter. We had to keep a towel there permanently, as if we were managing a small indoor flood. And then there were the sheets. Nothing says “sweet dreams” like finding small blood spots on your bedding and having to ask for replacements only to find long hairs tucked within the new set. Perfectly on theme for our comedy-horror suite. The 1970s red carpet featured a generous sprinkle of white powder along the edges, which we optimistically assumed was insecticide. The alternative explanations were not something I wanted to unpack while barefoot. We traveled with a few other families, and every single one had their own list of “features.” It became a running joke. “What did your room come with? Mold? Exposed mystery substances? Door damage from a fist fight? A plumbing surprise?” No one struck out. And to wrap things up, there was no complimentary coffee available anywhere in the hotel in the morning. None. Sure, there were Keurigs in the rooms, but anyone who's ever opened one knows those things double as mold incubators, so that was a firm no. Overall, this wasn't just a bad stay, it was a full-blown adventure. If you enjoy peeling fixtures, jump-scare fans, surprise fluids, mold art installations, and enough maintenance issues to qualify for a reality show, you'll love it here. If not, I'd genuinely sleep in my car first.

Staff are on strike and it is evident. Gym and pool are closed, you can walk through the restaurant in gym clothes / bathing suit and the double tree will allow use of their gym and pool. Holiday inn up the road is great for comparable price

Wasnt the worat place I've stayed but there were a few inconveniences. There is an ongoing labour dispute, the toilet paper rolls were empty, I called down to the front desk and there was no answer so I ventured down and asked for some to which they handed me 2 rolls. The room was pretty clean but out dated.. 70's vibe. The only issues we really had was that we had to call for garbage removal, fresh towels and the black out curtains .. when you pulled them shut they didnt meet in the middle .. like whoever installed them didnt measure twice. There was constant security in the lobby and I figured out why later when I was approached by a crackhead with a dress that was very short looking for a lighter lol.. also when I got my receipt there extra charges like the municipal accomodation tax.. wth is that?.. Pool was closed but we were able to use the pool at the double tree next door. Aside from all that ... the room was decent and comfortable.. excellent view of the river during the fireworks. Friendly Staff as well.

Room is decent. No housekeeping though. Came back from our day out at 4 pm, no fresh towel, no beds done and garbages not empty. Clearly no one can in. Said they would send someone later. 2 hours later my daughter said they dropped off a bag with towels and sheets. Power went out on our floor.for over 3 hours. No one seemed to car. It was a very hot day out and we couldn't even have a/c. I just spoke to the manager. He said not his problem power went out. Said a lady from our group who swears too much has been emailing with GM. They will not credit our room. No pool, closed for Reno's. Witnessed a homeless guy in the lobby being looked after by medic. Too top it off there is a worker strike. Been listening to horns for 2 days as passerby vehicles showing support. These employees are asking for $1.00 above minimum wage. Not a great experience.

Diamond Member Review – Very Disappointed with Hidden Charges and Lack of Service As a Best Western Diamond Member who stays at Best Western properties across North America for approximately 15 nights per month, I expect a certain level of consistency, transparency, and customer care. Unfortunately, my recent experience at the Best Western Plus Waterfront Hotel in Windsor, Ontario was extremely disappointing and has left me reconsidering any future stays at this property. Original Booking: My reservation confirmation showed a total of $225.19 CAD for my stay. This was the price I expected to pay — until I arrived. Unpleasant Surprise – Parking Fee: Upon check-in, I was informed I would need to pay an additional $19.00 to park my vehicle. Nowhere in my confirmation was this mentioned, and being caught off-guard by a hidden charge is never a good start. Still, I complied and was issued a paper parking pass with instructions to keep it with me at all times. Parking Pass Incident: Unfortunately, I accidentally spilled water on the paper parking pass during my stay and had to throw it away. When I returned to the front desk to ask for a replacement or a solution, I was told — by both the desk agent and the manager — that I was simply “out of luck” and would have to pay another $20 just to retrieve my vehicle from the garage. They blamed it on the parking facility being a “separate entity” — but from the guest's point of view, it's all part of the same hotel experience. Additional Charges: To add insult to injury, my final bill included an extra $11.28 in municipal tax, raising my total hotel invoice to $246.66 — and when factoring in the second parking fee, my total out-of-pocket cost became $256.66. That's $40.47 more than the original confirmed amount — all due to unclear policies, poor communication, and zero willingness to help from management. Final Thoughts: This experience is unacceptable for any hotel, let alone one under the Best Western brand. It is especially disheartening as a loyal Diamond member who has chosen this chain consistently for years. The lack of empathy, inflexibility, and absence of customer-first thinking is what makes this hotel completely unfit for the hospitality industry. I strongly urge anyone considering a stay here to look at the Holiday Inn next door or any other alternative in Windsor. This property has lost my business — and I will make sure my colleagues and travel network know to avoid it as well. Shame on the management team for not doing the right thing, and shame on the ownership for allowing customer service to sink to this level. Best Western needs to step in and re-evaluate this property's practices before more loyal customers are driven away.

Great location near bust station to go to Devonshire mall. Fabulous panoramic views of rivers and buildings. Lovely walk along front and close to food places and restaurants. Staff friendly. Riverfront lounge clean and great breakfast x Christina went over and above.

Great location and clean. Parking is across road and covered. Hotel is used for immigration purposes and seems organized and people are friendly. Views across the bay are lovely and right on walking path. The Keg is nearby. Not a lot to do but the casino is in walking distance.

View is nice but as for the hotel experience, sub par. Room temperature adjustment range is 1 degree up or down, you have no control over comfort. Imagine this would be quite cold in winter months. No continental offering, you must ASK for 15% off coupon for the independent restaurant. How exactly are you to know this? No microwave in room, available, upon request. Asked for late check out, front desk manager said out by noon or they start charging. Was here for work conference, glasses on table, no water. Facilitator had to ask twice over course of 3 hours. More like a hostel experience. Place to lay your head. Restaurant was decent.

Pool hasnt been open in 2 years, Lobby is old outdated and dirty. Only 2 elevators for guests and the many RESIDENTS that currently live in the hotel now. Rooms very outdated, rips in the box springs, poor quality mattresses in King size rooms

Terrible hotel. This hotel has been turned a refugee hotel. There is security everywhere, people hanging around the lobby and elevators, pool and fitness room closed, safe in room broke, construction workers drilling above our room during the day, no microwave in the room so you have a filthy, community microwave to share with everyone in the lobby, coffee machine in the lobby not working, adjacent parking lot had a guy smoking crack on the stairway that we had to walk by, waited over 10 minutes to finally get an elevator to the 16th floor because each time an elevator came it was filled with people and had to wait for the next one, whenever the elevator doors would open the hallways were filled with approximately 2 feet of garbage and takeout food containers lined up along the walls, dirty, dirty, dirty hotel. Do not stay here, it is unsafe, unclean and sure is not a place I would ever take my family for a holiday. It used to be nice, and not it is so run down, smelly, and not worth the aggravation from the staff. The front staff was kind and sympathetic, but when it came to a refund, forget it, all of a sudden the management changed and refused to give us a credit for another Best Western. I have been a Diamond Member for about 5 years now, and love the chain but no longer will I be a loyal client. The only good thing about this dump is the view, pillows and bed. Thats it, nothing else. Never again.

The reception was welcoming and helpful. The bedroom was clean and well appointed. The bed was comfortable as were the occasional chair and desk chair. The housekeeping staff were efficient and polite. The view of the Detroit River was fabulous. The restaurant staff provided excellent service. The food was fresh, hot, and tasty.

We had a wonderful weekend at this amazing hotel, our 2nd time here. Beautiful room, amazing views and awesome restaurant. Angelina checked us in and went above and beyond making us comfortable, couldn't do enough for us, upgraded our room arranged parking etc. I'd recommend this hotel to anyone who wants a luxurious stay with panoramic views!!!