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Best Western Hotel Greenfield Inn, Allen Park

4.0/5  - basé sur 957 notations.
3000 Enterprise Drive, 48101-3529, Allen Park, United States - See map
Best Western Greenfield Inn - Exterior The Best Western Greenfield Inn is ideally located in the center of Allen Park. Come and experience our hotel near the major tourist attractions. Best price guaranteed and exclusive deals.

Located in the heart of Ford Motor Country and The Henry Ford, America's Greatest History Attraction, the Best Western Greenfield Inn offers a truly unique experience in Dearborn / Detroit. Our hotel offers a Victorian design, combined with exceptional service and today's amenities you expect. Positioned 10 minutes from Detroit Metro Airport (DTW) and downtown Detroit and Cobo Center, you can easily slip away to the city for shopping, fine dining, or head to the airport to catch your flight. Just minutes from Marathon®, DTE®, BASF, AK Steel and US Steel, just to name a few, makes us the ideal location for business or pleasure! Culture and entertainment is all around us! Head over to one of our three famous casinos to test your luck. Sports are big business here too. Take in a Detroit Lions, Tigers® or Red Wings® game. And don't forget about the Theater district. Our full-service, Victorian-themed pink hotel is a local landmark and endearingly known as The Pink Palace. Some of our features include: 209 oversized guest rooms and suites, microwave, refrigerators, Keurig® single serve coffee makers, full-size indoor pool, fitness center, business center and much more! Our guests are especially delighted with our full service restaurant and lounge, Mugly's. There is something for everyone on our menu. Popular dishes include steaks, burgers, pizza, and pasta. We're also an area leader in group tour businesses, which makes us a top choice for leisure travelers. We have many repeat guests that have been staying with us for many years. Guests looking for something a little different, while still being ensured excellent service, choose our Allen Park hotel. Service, quality and authenticity in Allen Park come together here. Reserve your upcoming stay at the Best Western Greenfield Inn!

Best Western

Hotel Greenfield Inn

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Hotel advantages

  • Restaurant
    Restaurant
  • Heated pool
    Heated pool
  • Air conditioning
    Air conditioning
  • Free parking
    Free parking
  • 24-hour front desk
    24-hour front desk
  • Safe deposit box
    Safe deposit box
  • Sauna
    Sauna
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Guest reviews

In partnership with tripadvisor fr
Certificate of Excellence 2018
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based on 957 guest reviews
NOTE ISSUED
Excellent
463
Very Good
311
Average
117
Poor
44
Terrible
22
REFER TO NOTICE
Business Business
127
Couples Couples
308
Family Family
329
Friends getaway Friends getaway
106
Solo travel Solo travel
41
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"Beds are rock hard!!"

2
11/11/2018

We have stayed at this hotel before and didn't have any issues. But they must have gotten new mattresses (?) Because we could not even sleep! It was the worst night's sleep I've ever had on a bed. Granted, sleeping in a sleeping bag on the ground is worse. We were also disappointed to see mold/mildew in the bathroom. We actually moved to another hotel for the next night. If you like to sleep on rock slabs though, this is the place for you.

Mary J, Manager at Best Western Greenfield Inn, responded to this review
Hello Diana R, Thank you for taking the time to give us this review. I am sorry that you were not comfortable in the beds, we usually get great comments on them. I am disappointed to hear about the bathroom cleanliness though, we are well known for our top notch housekeeping. Again, I apologize for your experience and hope you would consider giving us another try someday.

"Old World style and comfort"

4
07/11/2018

Definitely built in keeping and style with visits to near by Greenfield village museum in mind. THICK -and solid walls make for a bit of extra sound proofing- which is good considering proximity to the interstate. Easy to find and get to, ample parking, good restaurant and bar on site. Rooms are tasteful and decorated with a historic feel, although the place is a bit of a labyrinth to navigate, and you'll get plenty of exercise walking from your room to the lobby.

Mary J, Manager at Best Western Greenfield Inn, responded to this review
Hello, Thank you for taking the time to give us this review. Yes, we were definitely designed for the rich history associated with the Henry Ford complex with that "Old World Charm". Thank you for complimenting the rooms and restaurant/bar, it is much appreciated. Sorry about the long walk though, it is an odd design in that aspect. We hope to see you again for another great experience.

"Front Desk Attendant was Pleasant!"

5
06/11/2018

My Overall stay at the hotel was great. I would for sure recommand this hotel to friends and family. The room was space, cleab and the bed was comfortable. I enjoyed the jacuzzi, pool and the sauna. Front Desk attandant was very kind, friendly and welcoming. I would stay here again for sure.

Mary J, Manager at Best Western Greenfield Inn, responded to this review
Hello, Thank you for taking the time to give us this excellent review. We are grateful for your recommendation. Thank you for great comments on the hotel and especially the front desk attendant, it is much appreciated. We hope to see you again real soon!

"Good place to stay visiting Greenfield and Ford"

3
30/10/2018

Hotel is very clean and staff was very nice. Prices at the restaurant were good especially with check in coupons (ask for them at the front desk for drink specials); the food was always very good with large portions (good for sharing if you arer't super hungry) and very kind and efficient servers. There is a free shuttle available for transport to and from local attractions and you can get tickets during the hotel booking through the Ford attractions site or at the front desk. The packages are a very good deal. Two tickets to two attractions (Ford Museum, Greenwich Villiage or the Ford Plant) with one or two nights stay. It is easy to purchase extra tickets, or tickets for the kids. The indoor pool was very clean and there is a lift available for pool entry assistance, sauna and hot tub. The hotel interior is dated and charming, the rooms are very nice, there is a gazebo for visiting with family and friends and there is even a little pond with turtles to keep littles looking for them at a window. This hotel had some construction going on but it didn't interfere with our stay.

Mary J, Manager at Best Western Greenfield Inn, responded to this review
Hello Karen D, Thank you for taking the time to give us this great review. Thank you for all of your wonderful compliments on the hotel , restaurant and staff, it is much appreciated! We are so glad you were able to take advantage of our excellent package deals and shuttle service. As for the turtles, we are just getting ready to bring them in for the winter. Thank you for understanding the construction and happy we did not bother you. Please come back and see us again soon!

"The hotel itself and the convenience was nice but the "after life" was a bit much for us"

2
26/10/2018

My husband and I stayed at the hotel for our 20th wedding anniversary. We were married at Greenfield Village and felt the Inn was a perfect fit for 2 decades of marriage. We booked the Thomas Edison suite, room 340 Again, Ford dedicated the museum to his dear friend and it just seemed to fit. We checked in and all was fine, at the moment. I wasn't in the room 5 minutes before I noticed the TV and lights seemed to flicker. The bathroom lights flickered constantly. I didn't pay much attention initially. As we celebrated with wine, a random picture literally fell OFF the wall. Again, didn't really think much. As we got ready for dinner, I stumbled in the room over what appeared to be nothing and ended up with a deep scratch on my back. I felt like something was off but it really wasn't until my husband said his glasses were "missing" that I started to thing it might be the room. We went to a fantastic dinner and stopped on our way back in to the hotel lounge to listen to music by our favorite Frank Sinatra. We got back to the room and the lights would NOT turn on. We had to call the front desk to have someone come up. While we waited, there was a loud POUNDING on the door. When we got up to answer...no one was there. The TV then came on by itself. It stopped on a random music infomercial, playing what?? Frank Sinatra's New York, New York. We didn't go to bed until well after 2am. I know I drank a lot of wine to help me block out whatever was IN that room. We continued to hear noises and knocking. When I woke up at 5:30, I got my husband up and we left as we could

"WONDERFUL stay!!"

5
18/10/2018

We stayed at this hotel for 3 nights, while visiting the Henry Ford Museum complex. Upon check-in, we were greeted by a very friendly gal, who helped in multiple ways with questions about the area we were to visit (even though she was busy with other guests also). Our accommodations, restaurant food, staff friendliness, & the pet friendly acceptance, all made for a very enjoyable stay for us. The housekeeping staff also greeted us with warm friendliness. This was also a very good location for us in reaching the Henry Ford (within 2 miles!) We much enjoyed our stay, & will return to this Best Western in our future visit to the museum in the future.

Mary J, Manager at Best Western Greenfield Inn, responded to this review
Hello Kay Z, Thank you for taking the time to give us this great review! Thank you for complimenting the front desk and the rest of the staff, it is much appreciated. We are so happy to hear we provided you with a wonderful and enjoyable stay. We are grateful for your return business and hope to see you back in the area soon!

"Loud all around"

2
14/10/2018

The hotel is nestled between a busy set of railroad tracks and I-94. The housekeeping staff yells down the hallway and stands and talks about the days (not work related) events very loudly. Unfortunately, when you are working night shift and you need to sleep during the day, this makes for a very unpleasant experience. Our company gave us the choice of Best Western or the Comfort Inn. I made the wrong choice. We won't stay here again.

Mary J, Manager at Best Western Greenfield Inn, responded to this review
Hello ievolved, Thank you for taking the time to give us this review. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

"First rate"

5
14/10/2018

Lovely indoor swimming pool, sauna and spa pool. Very friendly staff. Good restaurant at reasonable prices. Altogether a great one night stopover, would have liked to stop longer. Stayed in 17 hotels during a 21 day tour, this was my favourite.

Mary J, Manager at Best Western Greenfield Inn, responded to this review
Hello USAhols2014, Thank you for taking the time to give us this great review! We are so glad you enjoyed the pool area and restaurant. Thank you for complimenting the staff, it is much appreciated and we are honored that we were your favorite out of your 21 day tour among 17 hotels. Please come back and see us again and hopefully you can stay longer and have another great experience.

"A quirky hotel with a good heart"

4
12/10/2018

I've stayed at this hotel many times over many years, usually on business matters - and will be staying here for a conference too in a month. Don't be put off by the pink exterior, and that it is called "The Pink Palace" - this funny element is all part of the charm. Instead, enjoy the halls covered with artwork of old cars, which celebrates the hotel's connection to not only the Ford HQ but also the Henry Ford Museum. The hotel is also very close to the Greenfield Village, the outdoor museum part of the Henry Ford Museum. The location to these town features are not only the best parts - you are close to good food in Detroit and Dearborn, especially the best Middle Eastern food in the entire USA. If you do not like Middle Eastern food, enjoy local chains nearby at the close shopping center, or even venture into creative and artistic renewing Detroit. The hotel is not fancy, but it is a comfortable place that will stick in your mind as part of this heart-touching town of Dearborn.

Mary J, Manager at Best Western Greenfield Inn, responded to this review
Hello, Thank you for taking the time to give us this great review! First, we thank you for your repeat business, it is always much appreciated. We also thank you for enjoying our charm and the history that surrounds our area and the reason for our unique hotel. We cannot wait to welcome you back next month.

"Best stay in a long time!"

5
09/10/2018

I am thrilled with the experience we had at this property! The staff was beyond helpful, the unique rooms and photos hung in the halls made the decor fun! The restaurant served wonderful food in a timely manner. The shuttle driver was polite and full of fun things about Detroit. We could not be more pleased with our stay!

Mary J, Manager at Best Western Greenfield Inn, responded to this review
Hello nikki45667, Thank you for taking the time to give us this great review! We are ecstatic to hear that you were just thrilled with your experience here. We sincerely appreciate your compliments on the staff and hotel and glad you enjoyed the food as well. We hope to see you back in the area again soon!

"Overnight stay"

4
01/08/2018

Enjoyed the features of this hotel. It has a certain style. Rooms are good. Beds comfortable. This hotel has a pool which looks great. The bar is great with showing sports. They serve great pizza. Good selection of food ans drinks. The barmaid that was tuesday was very nice and did a good job.

"Better this time!"

4
29/07/2018

We have stayed here before. Our first experience was not very good. This time was much much better! They are clearly making steps to update and improve the hotel. We were disappointed to see the hot tub still was not up and running a year later, but you can see they are working on it and it is going to be AMAZING when it is ready. Elevator did have a burning smell, they said it's because the vacuumed and they were old vacuums but it was still there the next day, but no issue with the elevator functioning. Be careful when getting into the showers, they don't have any grip on the bottom and I almost fell. Checking in was much more pleasant this go around, and we loved our room. Also glad to see we didn't have to use wristbands for the pool area this time. Weird having to use them for just a pool. We will return next time we have to stay in the area!

"Visting Ford Museum and baseball at Tiger stadium"

5
24/07/2018

This hotel was fantastic! The employees were super friendly and helpful. The cost was very reasonable. Rooms were very comfortable. The restaurant was good. Stay at this place, you will love it. Great indoor pool and workout area.

Mary J, Manager at Best Western Greenfield Inn, responded to this review
Hello, Thank you for taking the time to give us this excellent review! We sincerely appreciate your compliments on the hotel, especially on the staff. Thank you for your recommendation as well and we hope you will come and visit us again real soon.

"Stuck overnight at a great hotel"

5
22/07/2018

We got stuck in the Allen Park area of MI. This hotel was simply a nice clean classy place. I was so delightfully surprised with this hotel. I would stay here again. The room are very large and clean. Coffee makers in the room for added convenience.

Mary J, Manager at Best Western Greenfield Inn, responded to this review
Hello rshenry, Thank you for taking the time to give us this excellent review. Just like the last review I just answered, I am sorry about the events that led you to get stuck in Allen Park, MI but delighted you were pleased here. Thank you for your great compliments on the rooms and the hotel. We hope to see you again soon under better circumstances.

"Wonderful hotel when stuck in MI"

5
22/07/2018

Traveling for work with confirmed reservations at another hotel in another city somehow got cancelled even though we had confirmation numbers...grrr. So we were left to find a hotel room at 2am in strange city. Due to weather backing up the airlines in Detroit it was impossible to find anything near our location. We drove by this hotel and stopped to inquiry about getting rooms. The night desk clerk so nice and got us in right away. The hotel was clean fresh and spacious. I must admit I was a bit worried because they called it the "Pink Palace". I would absolutely stay here again!

Mary J, Manager at Best Western Greenfield Inn, responded to this review
Hello Keith K, Thank you for taking the time to give us this excellent review. I am very sorry about your circumstances that led you to us but very glad you decided to stop in at the "Pink Palace" and check us out. Thank you for complimenting the front desk and the hotel, it is much appreciated. We are so pleased that we have gained a new guest and hope to see you back soon when you can enjoy all of the amenities we have to offer.

"Always a great value"

5
22/07/2018

A great value, great location, excellent restaurant (especially breakfast!!), easy to get to highways and attractions. Staff is attentive, love the always-fresh coffee and tea in the lobby (YES, even dark roast for fans of dark-roast coffee!).

Mary J, Manager at Best Western Greenfield Inn, responded to this review
Hello Grace K, Thank you for taking the time to give us this great review. We really appreciate your excellent compliments, especially about the staff. We are sincerely grateful for your loyalty to us and we hope to see you again soon!

"Henry Ford museum package"

5
20/07/2018

The Henry Ford museum package is what attracted us to this hotel. You get a room, complimentary breakfast, tickets and shuttle transportation for one convenient, competitive price. It's close to the museum, the rooms, cleanlineness, staff, food, and amenities were all excellent. We highly recommend this hotel.

Mary J, Manager at Best Western Greenfield Inn, responded to this review
Hello, Thank you for taking the time to give us this excellent review. We are so glad you were able to utilize our package and all it has to offer. Thank you for all of your wonderful compliments on the hotel and staff. We also appreciate your high recommendation and hope you will come see us again in the future!

"Very comfortable stay"

5
18/07/2018

Very friendly front desk personnel provided a fast check in. Entire complex has excellent level of maintenance and security. Our room was clean and the bed comfortable. HVAC control a little strange (ask for help if you need it) If arriving by car, look for the Front Entrance, the Lobby Entrance, otherwise you will be trying to get in the back door (which you can't).

"Nice Hotel,Very Friendly "

4
17/07/2018

Stayed here for 3 days while visiting relatives and touring Greenfield Village and the Henry Ford Museum. The rooms were comfortable and clean. The staff was very friendly and helpful and even changed our reservations to a package deal which include room, breakfast, attraction admission and shuttle service to the village and museum. It ended up being a better price. We will definitely stay here again when we are in the area.

"“Great Hotel Near The Henry Ford Museum and Greenfield Village”"

5
13/07/2018

Victorian charm, comfortable beds, personable staff. They offer an excellent package including a 2 night stay, choice of 2 ticket options from 3 venues (Greenfield Village, Henry Ford Museum, and Ford Rouge factory tour), a very delicious breakfast ( a choice of 4) in the hotel restaurant, and RT shuttle service. The breakfast options were not only delicious but also filling. The happy hour is 4-6 PM in their lounge. Freshly baked cookies in the evening, with coffee and tea all day in the lobby. Highly Recommended!!

Mary J, Manager at Best Western Greenfield Inn, responded to this review
Hello, Thank you for taking the time to give us this excellent review. We are so glad you were able to take advantage of our package with the tickets, great hearty breakfast and the shuttle service, it is an excellent value as you mentioned. Thank you for all of your wonderful compliments especially on the staff. We sincerely appreciate your high recommendation and hope you will come see us again soon!

"Beautiful Hotel"

5
09/07/2018

Beautiful hotel..very friendly staff, Victorian theme..nice pool..2 miles to Henry Ford Museum with free shuttle. Awesome restaurant with very good food. Will definitely stay here again. Looking forward to another visit.

Mary J, Manager at Best Western Greenfield Inn, responded to this review
Hello Rhonda218, Thank you for taking the time to give us this excellent review. Thank you for your wonderful compliments on the hotel and restaurant and for especially mentioning the staff, it is very much appreciated. We look forward to your return visit!

"You can get lost in here!"

5
02/07/2018

Spacious rooms, great dining area. We had dinner here and it was very good. Breakfast was extremely good. I love the gazebo in the courtyard, it was a good relaxing place to park one's self. But you can get turned around and seriously lost in here.

"Very nice Hotel"

4
29/06/2018

We were travelling with a Gate 1 tour and this was our first stop. Our stay was very comfortable with a very nice room, comfortable bed. It is called "The Pink Palace" because of the outside color but the inside is very unique in that the walls are covered in photos of all types of automobiles dating back to the 1700's. Very interesting décor done Victorian style. The dining room had a varied menu and everything tasted fresh and good.

"Good Option if you don't want to spend a lot in Detroit"

5
22/06/2018

We choose this location for 3 reasons: - Ford Museum very close by, even they offer a shuttle - We don't want to spend too much on accommodation for a short 2 days gateway - We are member of the Best Western Chain, so it is good to collect points and get 10% room price But overall experience is very good, what I like about it is the restaurant and room service, restaurant for breakfast and dinner and they had big screens to watch games. The restaurant has a bar at night but they close at 11 pm. You need a car if you plan on staying there, there is shopping malls and restaurants but not within walking distance. Some constructions are around and inside the parking lot of the hotel, but we didn't feel it much except when you need to access the hotel, as some roads are closed. One thing which was impressing, the day we left, we received a call from the hotel saying we forgot to take our IPAD, which is for us an expensive device, for them they were doing their job, this act from their side, means that these people respect the brand they represent and they care for their customers to return back, I will return back if I am in the area. The beds were comfortable, Pillows good. Soaps, shampoos ok for the night, you can bring your own if you wish. Coffee machine available in the room. Thank you Best Western, keep up the good job.

"Quaint, Yet Remote.....BYO GPS"

2
21/06/2018

We are travelling with Cosmos, and, unknown to us before departure, apparently, a low budget touring company. We are travelling from NYC to LA. Once again, we have landed in a quaint hotel, but far removed from any action, so it's dine in and early to bed, but not before we get the laundry done. Yep, three wash and three dryers, although one washing machine is not working. No instructions on how much to pay for each machine, so it's an extended walk to reception, via a maze of twists and turns through halls. Remember, it's the journey.....not the destination....but this one will put you to the test. The room is (was) great, with ALL mod-cons including coffee maker, plastic drinking glasses, paper coffee cups, powdered milk, and air conditioning that doesn't work, but apparently, that's the norm in the States. The bathroom is a tight squeeze. We've two queen beds, heaps of lumpy pillows, so we're looking forward to a good night sleep. Outside, its PINK....and pink is everywhere, almost like a lonely strawberry, sitting idly in the paddock....but I did say it was quaint. Pink paint must have been on special at the local hardware at the time of colour selection. Seriously??? Just returned from dinner. Good American menu selection, similar to thousands of pubs and hotels throughout the US, and pricing is manageable. Hanging out for something mum used to cook, like lamb cutlets, mashed spuds and pumpkin, green and cooked (as opposed to half cooked) peas, toss in a sprinkle of cooked carrots, a dash of gravy and I'm happy. But not here. Oh well, only a couple of weeks to go. Oh, oh. Spoke to soon. The bed was awful, the pillows resembled a pillow case full of books on aspiring politicians. Had the worst nights sleep on this tour. I've altered the review from four, down to two stars. RIP, but not here.

"Cant say enough good things bout this hotel & the staff "

5
18/06/2018

We ended up having to make a last min trip to this city due to my parents being in an accident and in hospital. Got the hotel suggestion from Beaumont hosp. And a special medical rate due to emergency. Ramona at front desk was sooo helpful & understanding & caring. Also the entire staff from hotel to restaurant were extremely considerate & helpful. Had a nice pool/hottub area even tho we didnt get to use it. Had nice lil extra areas like koi/turtle pond, gazebo area. Room was clean and beds comfy. Id definitely stay here if i came back to actually enjoy area.

Mary J, Manager at Best Western Greenfield Inn, responded to this review
Hello linda g, Thank you for taking the time to give us this excellent review! First and foremost, we really hope that all is well with your parents now and they are ok. We sincerely appreciate you mentioning Ramona and the rest of the staff from the hotel to the restaurant, we all understand how difficult that type of situation can be. I am sorry you were not able to enjoy some of our great amenities but glad you were able to at least get a good nights rest. We really hope you will come back and get to relax all around under better circumstances.

"Michigan Family Trip"

5
16/06/2018

This hotel is an older hotel with a lot of class and very close to many activities such as visiting the Henry Ford museum. Our family stayed in a queen room with extra space. While spacious it could use a couple of extra chairs so that you are not only sitting on the bed. Peter made our stay special and gave additional details about the area, Detroit, and other places to visit. He was patient with our questions and had a smile for all guests. Our family will definitely return because if the customer service he provided.

Mary J, Manager at Best Western Greenfield Inn, responded to this review
Hello Jo L, Thank you for taking the time to give us this great review! We appreciate you understanding the uniqueness of the hotel although it is an older hotel. I am happy to say that we have been in the process of many renovations and the extra chairs are definitely on the list. Thank you for complimenting Peter on his customer service, we are very grateful of him as well, especially that he has now made you a return guest because of it. We hope to see you back in the area soon!

"Superb staff"

5
13/06/2018

Hotel is very convenient off 94 and close to major attractions. Very clean and quaint-updates to carpet and walls recently. The best is the staff. They are all welcoming and kind. They treat all their guests like family and and very accommodating. Great place!!!

Mary J, Manager at Best Western Greenfield Inn, responded to this review
Hello Michele739, Thank you for taking the time to give us this excellent review! Thank you for noticing and mentioning our recent updates and your compliments on the cleanliness. We sincerely appreciate your wonderful comments on the staff and so glad we can make you feel this is your home away from home always. Thank you for your business and see you again soon!

"The worst experience ever"

1
12/06/2018

I arrived on June 1 2018, I was a woman traveling alone to the Detroit area to see family, I was not happy with the room, I called the front desk asking if there were more outlets in the bathroom, I was told there was not, as a woman we need them to do our hair etc...shower had turquoise tile , looked like 1925, I could not help but express what a dump the room was, I called the front desk told them how I felt after unloading my things in the pouring rain, (not their fault) so all the front desk did was offer me a full refund. I said I did not ask for that, so I said are you asking me to leave? He said I misunderstood, I unpacked, went to get dinner, as I was trying to wind down from a 5 hour drive from Chicago, I received a phone call from the Hotel saying I must vacate the property immediately ,I thought this was a joke, I was also told that if I did not they would take my belongings and set them outside, I was never so humiliated in my life!!!! I had to call Dearborn Mich police to make sure they did not touch my things, when I rushed back to the room, my key was deactivated and I had me the officer, he walked me to the front desk, not sure if my things were still in the room, now I am freaked out! I had expensive handbags and rings in there, the manager opened the door and walked away. I called the 800 # to explain what the hell just happened and they backed him up 100% , I had to call around and find a room!!! Thanks alot Best Western, Shame on you all. Ms Jennifer

"Great Location, Great Value, Amazing Staff, Best for Metro Detroit!"

5
10/06/2018

My husband and I wanted to go on a small vacation after our wedding. I'm so glad I booked at the Pink Palace. As soon as we checked in the staff was so welcoming and accommodating. Our room was so spacious and had amazing amenities like a spacious bathroom, plenty of dresser space, a great view of the courtyard, and a comfy couch. We immediately were offered discounted tickets to The Henry Ford (which I recommend you buy). Mugly's has really great food and at a great price. The one thing I will say that I find very off putting was that they basically short pour their drinks and gave my husband CC and said it was Jack Daniels. Which I don't think is the hotels fault. All and all I will always recommend this hotel. There may be a railroad behind it and the road is closed that is a straight shot to the Henry Ford, it is honestly the best value in Metro Detroit. It is still within 30 minutes to the Zoo and Downtown.

Mary J, Manager at Best Western Greenfield Inn, responded to this review
Hello Emily S, Thank you for taking the time to give us this excellent review! We are so glad you picked us for your vacation after your wedding and congratulations! Thank you for complimenting the staff, it is much appreciated. We are so glad you enjoyed your room and the restaurant. We are honored that you would call us "Best for Metro Detroit" and are sincerely grateful for your recommendations We hope you will make us your anniversary getaway for years to come!

"Convenient Location for Greenfield Village Visit"

3
05/06/2018

This older hotel has helpful, friendly staff and comfortable beds. Ask for rooms on the side away from the freeway, and you will have a quiet night. The walls are thick, and noise from other rooms is minimal to nonexistent. The hotel offers a free shuttle to the Greenfield Village complex. Beds were very comfortable, and bedding/towels are good quality. Be aware that breakfast is not included. There is on on-site restaurant where you can obtain breakfast. Otherwise, you will have to drive to restaurants. There are none other located within walking distance.

Mary J, Manager at Best Western Greenfield Inn, responded to this review
Hello, Thank you for taking the time to give us this review. We appreciate your compliments on the staff. We are so glad you enjoyed the comfortable beds and were able to get a good nights rest with minimal noise. We are also happy you were able to utilize our shuttle service, it is a great amenity we offer after long days at the Henry Ford complex. We hope you will come back and visit us again soon!

"Find another hotel"

1
22/05/2018

This hotel is dark and dirty. My feet stuck to the room carpet and to the bathroom floor. The staff was very nice and accommodating, but with so many options out there, I would pick another place to stay

Mary J, Manager at Best Western Greenfield Inn, responded to this review
Hello, Thank you for taking the time to give us this review. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

"Don't allow the exterior color to fool you .."

5
14/05/2018

... Once you step inside you will enjoy one of THE most pleasurable motel stays you could ask for. Simply outstanding from check in to check out.Trust me, if my VERY picky wife loves this motel, and she does, you will as well.

Mary J, Manager at Best Western Greenfield Inn, responded to this review
Hello, Thank you taking the time to give us this excellent review! We appreciate and are honored by your wonderful compliments on the hotel. We are so pleased to hear we exceeded you and your wife's expectations. Thank you for your high recommendation and we hope you come back soon for another pleasurable experience.

"The hot tub wasnt working was it was advertised as being amazing."

3
12/05/2018

Hotel had a stench.The staff was great and friendly. Cleanliness was ok however this hotel was extremely old and all older hotels defineitly tell their age at some point. Breakfast was great. The restaurant inside the building had amazinng service.

Mary J, Manager at Best Western Greenfield Inn, responded to this review
Hello, Thank you for taking the time to give us this review. Thank you for complimenting the staff, it is much appreciated. Yes, the hotel is older but we are continuously making many improvements to keep it updated. We have won many awards for the housekeeping and maintenance departments and we are very proud of them for their part on the upkeep. I am not sure what was going on with the hot tub when you were here but I know we have only had it closed for very short periods of time on some minor issues that were able to be repaired quickly. Thank you for your comments on the breakfast and the restaurant staff, it is great to hear.

"Very great stay"

5
10/05/2018

I took my family her they enjoyed the pool me and my wife enjoyed the lounge it was very nice great food well worth the price you get alot of food for what you pay for it was excellent I will be back Arvin and Mary was all some people very pleasant and Laurie was great! !!!

Mary J, Manager at Best Western Greenfield Inn, responded to this review
Hello, Thank you for taking the time to give us this great review. We are so glad you had a great experience at the hotel and enjoyed the restaurant and lounge as well. Thank you for complimenting the employees, it is much appreciated! We hope you will come and visit us again soon.

"Our home away from home (again)"

5
08/05/2018

We spend about 7 weeks a year (half in the Spring, half in the Fall) at this hotel. On site restaurant, good WiFi, daily paper in the lobby, on site laundry and a pleasant courtyard in which to sit in the evenings - all of these things bring us back. Only two downsides - they allow pets and the wimpy, dim CFL lights in the bedside lamps. We brought our own 60W (equivalent) LED bulbs so we could read in bed at night. We also experienced the power failure described by ferguson54 and SportMom35. The power company (DTE) was the one at fault, not the motel, and DTE was not giving out any estimates of when power would be back on. The motel brought in a massive generator (the size of a travel trailer) and we muddled through quite nicely. You have to be flexible and go with the flow when you travel.

Mary J, Manager at Best Western Greenfield Inn, responded to this review
Hello, Thank you for taking the time to give us this excellent review! Let me first start by saying how much we appreciate your repeat business always. Thank you for the compliments on the hotel and we are especially grateful for your understanding on the power outage and that we did everything we could to better the situation. Have a great summer and we will be awaiting your return in the fall.

"Give credit where it's due"

5
07/05/2018

I had family coming in from out of town so we decided to get together and book a few night's at the Pink Palace. However, due to a power outage from a wind storm we had to change our plans. The hotel staff informed us they had no estimate of when the power would be back on and could cancel our reservations with no charge or cancellation fee if we chose not to stay. As we stayed in the lobby for a bit to make other arrangements, we witnessed many people approach the front desk who were given the same option... we also witnessed a group of people get angry with the staff because they chose to stay overnight AFTER being informed there was no estimated restoration time, now demanding free rooms. I understand staying at a hotel with no power is not ideal but why not find other accommodations... don't harass the staff when they have no control. While I have never left a hotel review before, I felt I needed to after hearing such rude comments toward the staff. Kudos to you Best Western, I'm sure you did the best you could during a days long power outage! We will make new reservations to stay with you next time our family gets together in the Detroit area!

"NO POWER BUT CHARGED"

1
06/05/2018

Power outage no guidance on what was going on. Stayed the night with no hot water no light and was told we were still getting charged for the stay. The emergency lights were to be on but some didn't work, Couldn't find out a time line when Hydro was coming on. Ask for a discount but was denied. Cold coffee small plate of donuts and fruit was our breakfast. Glow sticks were [lace at our doors for lighting

"Excellent guest experience!"

5
30/04/2018

Between my husband and I we have stayed in various accomadations. In all those places the Pink Palace is top in the running hands down. Ramona was the associate that I spoke with making reservations. She was very polite and accomadating to my endless questions. I had called a couple other places that evening that were in a hurry couldn't wait to get on to the next call. Peter was working the front desk and is just hilarious. Upon arriving he greeted us with a "We have been waiting for you all evening!" So very friendly and willing to accomodate anything we threw at him. Great customer service, beautiful accomadations and clean!

Mary J, Manager at Best Western Greenfield Inn, responded to this review
Hello, Thank you for taking the time to give us this excellent review! We are honored by your comment of us being "top in the running hands down". Thank you for complimenting Ramona and Peter, it is sincerely appreciated. We understand every guest is very important and we always need to take the time to accommodate them to the highest potential. Thank you again and it is so great to hear what a great experience you had. Please come back and see us again soon!

"Great staff"

5
27/04/2018

I am having construction done at my home and stayed at the Best Western for a week. They were very accommodating! The rooms were very clean, the pool and courtyard were awesome, and they were very pet friendly!!! The restaurant in the hotel had excellent food. Best of all the entire staff was kind and attentive to all of our needs. I highly recommend this hotel!!!

Mary J, Manager at Best Western Greenfield Inn, responded to this review
Hello, Thank you for taking the time to give us this excellent review! We are so glad you found us and we loved having Remi at the hotel as well. Thank you for all of your awesome comments and compliments about your experience with us, it is greatly appreciated. We are also very grateful about your high recommendation and hope you will come see us again!

"Good location - Great People"

5
23/04/2018

We stayed for over 10 days and can honestly say, had No issues. All the employees from the Front desk to the restaurant were very helpful and pleasant. Rooms were clean, complimentary coffee in the lobby was always hot and location was convenient.

Mary J, Manager at Best Western Greenfield Inn, responded to this review
Hello hawk600, Thank you for taking the time to give us this great review. We are so happy to know your entire stay was highly satisfactory. Thank you very much for complimenting the staff at the front desk as well as the restaurant. We also appreciate you commenting on the rooms and the cleanliness, we are very proud of that department. We hope you will come back for another great experience soon!

"Fantastic Stay"

5
18/04/2018

My parents power went out they needed a place to spend the night. I contacted Greenfield Inn because everything closer to their home was already booked. Latrice, at the front desk, was so helpful. I actually booked two rooms, one for my cousin who needed a handicapped accessible room. This was the best decision I have ever made in hotels. The rooms are very large and clean. Flat screen tv. Lots of towels. Very comfortable bed, and room was quiet. The restaurant located inside the hotel is very good. Lots of restaurants and shopping near the hotel. The rate was very reasonable. I will be staying here again.

Mary J, Manager at Best Western Greenfield Inn, responded to this review
Hello T L, Thank you for taking the time to give us this great review. I am very sorry about the circumstance that lead you to us but so glad we could help accommodate you and your family. Thank you for complimenting Latrice, it is much appreciated! We are also very grateful for all of your excellent comments on the hotel and restaurant. We cannot wait for you to come back to enjoy a stress free night that has nothing to do with a power outage!

"Very nice"

5
17/04/2018

When our power went out I needed a place to spend the night. I've stayed here before but it was quite a while ago. Well nothing had changed. It's been nicely kept up. The rooms are nice and clean. Nice size flat screen tv. Lots of towels. Comfortable bed, and room was quiet. No free breakfast here, but the restaurant is very good though a bit pricey. (Lots of restaurants and shopping near by). This hotel is also pet friendly. I saw two best western vans so I assume they offer a shuttle to the Henry ford museum. The rate was also very attractive. If your coming to the Dearborn area, I wouldn't hesitate to stay here.

Mary J, Manager at Best Western Greenfield Inn, responded to this review
Hello Bobbi48128, Thank you for taking the time to give us this great review. Although the nature of the circumstance that brought you here was an unfortunate one, we are so pleased we were able to impress you with our hotel again. Thank you for all of your wonderful compliments on the rooms and the amenities we have to offer. Yes, the vans do shuttle to the Henry Ford Complex and the Detroit Metro Airport also. Thank you for commenting on the restaurant as well and we really appreciate your recommendation to others. We hope you will come visit us again when you can really relax and have a fun night out without any stress about power outages!

"Nice property that is different from the Best Western standard."

4
16/04/2018

Historic property is well maintained and undergoing additional renovation. Good room size with closet. Fairly quiet considering proximity to major highway. Nice looking pool area and fitness center thought we did not use them. Better than average bed. Excellent location if you plan to go to Ford Museum and short drive to anything in Detroit.

Mary J, Manager at Best Western Greenfield Inn, responded to this review
Hello DirkD346, Thank you for taking the time to give us this great review. We are so glad you noticed that we are pretty unique and different from other Best Westerns. We sincerely appreciate you complimenting on the maintenance of it, all of the staff work really hard on the upkeep. We had just recently redone the pool and fitness center as well and we hope you will come back and get to enjoy that some day real soon! Thank you again.

"Wonderful Stay"

5
15/04/2018

The shuttle guy ("Junior") was pleasant and Suzanne, the gal who checked me in, was great too. The meal I had in the restaurant/bar was excellent -- one of the best Caesar salads I ever had. I ordered a second one. The BBQ Chicken with Baked Potato were simple, but yummy. The room was spacious, spotless, and quiet. Best of all, I loved the pink exterior. Please don't ever change it. Don't even think about changing it.

Mary J, Manager at Best Western Greenfield Inn, responded to this review
Hello Thomas J, Thank you for taking the time to give us this excellent review! Thank you for complimenting the staff, it is much appreciated. We are just delighted that you were able to experience and enjoy the food in the restaurant as well. Thank you for also commenting on the rooms and the cleanliness. No worries, we will never change the color, it is what makes us the "Pink Palace". We hope you come back for another stay soon!

"Weekend Getaway"

4
04/04/2018

I came to Detroit for a long weekend, and wanted a quiet hotel, which is exactly what this is. Reception was excellent. Lots of parking easy to move around. Room was as expected. Very clean, large enough, maybe a touch dated, but the extremely comfortable bed more than made up for any shortcomings. Hotel is nicely decorated throughout with a vehicle motif. I'd definitely stay here again.

Mary J, Manager at Best Western Greenfield Inn, responded to this review
Hello, Thank you for taking the time to give us this great review. We are so happy you found us and were very pleased with getting exactly what you were looking for. Thank you for complimenting the reception and your room and hotel, it is much appreciated. We cannot wait to host your next getaway!

"Comfortable room"

4
27/03/2018

Room was fine. Clean sheets and bathroom. Breakfast was a little wonky... the front desk person said there was no breakfast, but when we walked over to the restaurant there actually was. It was a bit strange.

Mary J, Manager at Best Western Greenfield Inn, responded to this review
Hello, Thank you for taking the time to give us this review. We are glad to hear you had a comfortable stay and we appreciate you complimenting the cleanliness. I apologize about the confusion with breakfast, we do have a small buffet that we offer to certain companies that have it included with their rate. It is only a limited time as well so we always have our full menu available for a hot cooked to order breakfast. We hope you will come back and see again.

"Citizenship Trip to Detroit, Michigan"

5
22/03/2018

The building has excellent Car display décor thru-out with beautiful Wood-Décor and the location has very easy access onto & outgoing to a major express highway. And the service people made us feel right at Home!!!

Mary J, Manager at Best Western Greenfield Inn, responded to this review
Hello, Thank you for taking the time to give us this great review. We are so glad you enjoyed our unique style. We especially appreciate you complimenting the staff and congratulations on your citizenship! We hope you will come visit us again in the future.

"Over priced"

2
12/03/2018

Over priced, cold pool with a limit on swimmers.....room was depressing and not very cozy...I would rather go to Woodhaven than the pink palace also was very confusing to even find my room and didn't have much help work employees just a rude attitude

Mary J, Manager at Best Western Greenfield Inn, responded to this review
Hello, Thank you for taking the time to give us this review. I apologize about the attitude of the employees, there is no excuse for that. We have had a wristband policy which limits swimmers to 5 per room for quite some time now so that all of our guests are able to enjoy the use of the pool area and I have brought the pool temperature to the attention of my maintenance department. I am sorry about the room, we have been in the process of remodeling and some areas are not finished yet. I hope you would consider giving us another chance and see this is not the normal practice of the pink palace.

"Accidental Diamond in the Rough"

5
04/03/2018

We were in town for a funeral when our original hotel had a power failure so we needed to make other arrangements on the fly. We needed a hotel that allowed dogs. We found the Greenfield inn and made a reservation online. When we got there, the front desk clerk, Tina, arranged for us to have a room on the main floor near one of the doors. There were a lot of people staying at the hotel but noise was never an issue. We ordered breakfast in the morning and got great food at a fair price and in short time. Yes, the hotel is older but the accommodations were excellent. We are glad that we have found another hotel i n metro detroit that takes pets. In terms of convenient location, staff service, and value for the money, this hotel exceeded expectations greatly.

Mary J, Manager at Best Western Greenfield Inn, responded to this review
Hello, Thank you for taking the time to give us this excellent review! I am sorry about your misfortune with your original hotel and the reason that you were in town, but we are so glad it had led you to discover us and that we could accommodate the furry family as well. Thank you for all of your wonderful compliments on the hotel and so happy you were able to enjoy our delicious breakfast too. We are honored that we exceeded your expectations and we hope to see you again soon!

"Unique Hotel!! Journey Back Into History!! Beautiful!!"

5
22/01/2018

The Best Western Greenfield Inn is better known as the "Pink Palace", the reason being that the hotel is PINK. This already makes it very special as soon as you approach it. However, the magic continues when you enter the beautiful and magical building. The hotel was first built way back in the 60's but has since been renovated without changing the decor and the atmosphere. It is like stepping out of a time machine into the 60's. Everything around you is like a museum. Only walking through the corridors and looking at hundreds of beautiful pictures of old cars can take you a few hours. We were given a grand tour of the hotel by the owner, which was fascinating. The rooms are nice, especially some of the larger suites. Don't miss Mugly's restaurant (reviewed by me separately) while you're there!! The Pink Palace - Magnificent!!

Mary J, Manager at Best Western Greenfield Inn, responded to this review
Hello, Thank you for taking the time to give us this excellent review! We are truly a definitely unique hotel with lots of character to be enjoyed by all who enter. We have done many modern renovations but we are still keeping the theme and history of this hotel. We are so glad you were able to have a great experience and to get a grand tour by the owner. Thank you for all of your wonderful compliments and for also giving us a review on the restaurant, it is much appreciated! We hope to see you back at the "Pink Palace" real soon.

"Barbie dream House"

4
12/01/2018

My daughter and I found this location while on a business trip! We always stay in the suites (which are huge)! We have been back a few time since just because the staff and environment is so enjoyable! Its close to shopping and the Henry Ford Museum! I must say one of the most helpful staff ever! Bar great food was surprisingly excellent! It has everything for the making of a great stay! Pool wonderful, sauna, bar restaurant and super clean (not to mention its memorabilia is excellent! spend the time, you won't be disappointed!

Mary J, Manager at Best Western Greenfield Inn, responded to this review
Hello, Thank you for taking the time to give us this great review! We certainly appreciate your repeat business and so glad you and your daughter have an enjoyable place to stay and get to have some quality time doing it. Thank you very much for complimenting the staff, we are so glad we can assist you in any way on your trips. Thank you for your great comments on the food and pool and sauna and for mentioning our cleanliness, it makes us proud to hear. We hope to see you back for another visit soon!

"Amazing hotel!"

5
08/01/2018

We had a wonderful experience with staff, cleanliness of room, service and the food was delicious! The hotel has so much history and character and our family really enjoyed our stay. Highly recommend and plan on staying in the near future.

Mary J, Manager at Best Western Greenfield Inn, responded to this review
Hello, Thank you for taking the time to give us this amazing review! We are so appreciative of you complimenting the staff and the cleanliness of the rooms. Our housekeeping and maintenance departments just recently received "Excellence Awards" and we are very proud. Thank you also for your great comments on the service and food. We are so glad your family really enjoyed your stay , along with our unique character of the "Pink Palace"! We are grateful for your high recommendation and hope you will be back to see us soon.

"Good value."

3
08/01/2018

Hotel is a good value for price paid. Restaurant is above average. Property itself is in need of some maintenance, but it has been getting better since we were last there. Service is good. Very disappointed that the jacuzzi wasn't running when we were there (this was not mentioned on the website) and the pool heater either wasn't running at all or was turned down really low.

Mary J, Manager at Best Western Greenfield Inn, responded to this review
Hello, Thank you for taking the time to give us this review. Thank you for noticing some of our improvements and we will be continuing to upgrade through the spring. Thank you for complimenting the restaurant and service. I am sorry about the hot tub but that has been shut down since early last year and we did take that off all of our websites so that we do not advertise it anymore. However, just recently, they had uncovered it to get some estimates on getting in back in service because we have realized how important it is to our guests. I am sorry about the pool as well and I brought it to my maintenance departments attention immediately to check on the temperature. We hope when you come back, we will have many more improvements done.

"Awesome Hotel and great place to stay"

5
06/01/2018

I travel frequently with for my job and this Best Western is, hands down without any doubt, the nicest and best one I've had the pleasure to stay in. I would definitely recommend this Best Western to anyone and will most definitely be staying in for all of my future visits to the Detroit area.

Mary J, Manager at Best Western Greenfield Inn, responded to this review
Hello, Thank you for taking the time to give us this awesome review! We are honored that you consider us the best and nicest Best Western you have ever stayed in. We definitely appreciate your recommendations and cannot wait for you to come stay with us again when you are back in the area.

"AMAZING Romantic weekend"

5
03/01/2018

My husband and I wanted to get away for a romantic weekend and boy did this hotel do the trick. I had called to book the room and the front desk person Tina deliver she sold me the "relax and rekindle" package. The massage and dinner gift certificate was great. The food in the restaurant is some of the best that I've had!! They made us feel like we were the only couple in the hotel. They really made our weekend one to rememer

Mary J, Manager at Best Western Greenfield Inn, responded to this review
Hello, Thank you for taking the time to give us this excellent review! We are so happy you found us and were able to take advantage of one of our great package offers. We sincerely appreciate you complimenting Tina and the other staff. Thank you very much for your awesome compliments on the food, I will be sure to let the chefs know! Again, we are so glad to help make an amazing experience for you and your husband. We are sure you will consider us again for your next romantic weekend.

"Christmas Vacay "

5
03/01/2018

I had the most amazing time on my Christmas vacation!!!! The Best Western Greenfield Inn is amazing not only is it my favorite color it is also very unique. The staff is amazing they go out of their way to make you feel at home. The pool area is beautiful over looking the beautiful court yard. I will definitely recommend and return.

Mary J, Manager at Best Western Greenfield Inn, responded to this review
Hello, Thank you for taking the time to give us this excellent review! We are so happy to know we made your Christmas vacation special. We sincerely appreciate you complimenting the staff, we are very fortunate to have such a great team. Thank you for commenting on the pool area, we have just done some great upgrades in there. As always, we are extremely grateful for recommendations and hope you will come back and see us again real soon for another amazing experience.

"Great location and HUGE fitness room"

5
03/01/2018

Was in town for business in the city. Comfortable bed, good internet, nice size tv, fridge and micro in the room. Liked they have a restaurant/lounge on site with good. Huge fitness room! And pool and sauna also brand new!

"Awesome Pool!!!"

5
03/01/2018

We took the kids here over Christmas vacation & couldn't get the kids out of the pool area ~ they loved it! The fitness center looked brand new & I've never seen a hotel with a sauna. We'll be back!!!

"Clean, easy check in/out"

4
02/01/2018

Besides the bartender (who was amazing), service was average. Hotel is clean. Rooms came complete with everything it said it was supposed to. Bed was comfortable- pillows however, were not. Location was decent, depending upon your needs.

Mary J, Manager at Best Western Greenfield Inn, responded to this review
Hello, Thank you for taking the time to give us this good review. Thank you for complimenting the bartender, it is much appreciated! We also appreciate you noticing our cleanliness and that you were very satisfied with your room(besides the pillows). We hope to see you back in the area soon!

"Holiday Nights at Greenfield village"

2
27/12/2017

This was not our first stay at this Hotel we stay quite often , but recent stays are lacking . On this weekend stay we came back to a room that wasn't cleaned , I went to the front desk to get some fresh towels and told the guy there that our room wasn't cleaned . He said he didn't have anyone on hand to clean but would send someone up to pickup the garbage , now one showed up so we left one day early .

"Great stay!"

5
17/12/2017

We chose this hotel for the close location to Detroit for a lions game. I?t was an easy in and out. The hotel was adorable with its decor and Tina at the front desk was very accommodating and gave great customer service!

Mary J, Manager at Best Western Greenfield Inn, responded to this review
Hello, Thank you for taking the time to give us this great review! We are glad you chose us for the location and were then very delighted with us. We are conveniently positioned between Metro Airport and Downtown Detroit for easy access either way. Thank you for complimenting Tina, it is always much appreciated to hear comments such as yours. We hope you will choose us again when you are back in the area!

"Pink wonderful"

5
13/12/2017

To anyone looking for a hotel near Detroit. You need to stay at this location. Excellent hotel. And. Good shopping near and just off major high way. It's a great hotel with older style. But very well taken care of. Staff excellent.

Mary J, Manager at Best Western Greenfield Inn, responded to this review
Hello, Thank you for taking the time to give us this excellent review! We really appreciate your high recommendation of us. Thank you very much for complimenting the staff and for noticing how well kept it is. We just recently had an inspection and our housekeeping and maintenance department received a certificate of excellence award and we are extremely proud of them. We hope to see you back in the area soon!

"Clean and comfortable"

5
08/12/2017

Clean rooms, wifi works great, big flat screen tv, well equipment fitness center, nice courtyard area, nice big pool, good food and drinks inside the restaurant over30 different beers always enjoy my stay

Mary J, Manager at Best Western Greenfield Inn, responded to this review
Hello, Thank you for taking the time to give us this excellent review! We sincerely appreciate all of your wonderful detailed compliments on all we have to offer. We did just upgrade the fitness center equipment and are in the process of more renovations. We are glad you enjoyed the food as well along with our large selection of beers. Thank you for your repeat business and hope to see you back soon!

"Historic Christmas Dinner"

5
07/12/2017

The property is located close to Greenfield Village and The Henry Ford, where we were headed. The decor and staff are very welcoming and friendly and help make your stay fun and relaxing. The pool and recreation area is fun and comfortable and a great asset to a fun stay.

Mary J, Manager at Best Western Greenfield Inn, responded to this review
Hello, Thank you for taking the time to give us this excellent review! We are so glad you could tie in your historic Christmas dinner with our unique character and taste of old world charm as well. Thank you for complimenting the staff, it is much appreciated. It is so good to know we helped make your stay fun and relaxing, especially being able to utilize and enjoy our pool area. We hope you will come back and see us again.

"Nice place"

4
05/12/2017

Rooms were outdated but that doesn't bother me. Hotel in great location. Safe. Wonderful character and great antiques. Would stay here again. We had many large groups-hockey tournament. Accommodating no problem.

Mary J, Manager at Best Western Greenfield Inn, responded to this review
Hello, Thank you for taking the time to give us this nice review. Thank you for your wonderful compliments on the hotel and so glad to hear we impressed you enough to gain a repeat guest. We appreciate you also mentioning our handling of the large hockey tournament. We truly value the business and hope you will be back soon.

"Detroit Lodging"

5
02/12/2017

This hotel is the best place to stay and very reasonably priced! They have a shuttle to the airport and Uber is a phone call away from downtown! Everytime we come to Detroit we stay here because of the quality of service and the staff. The food is yummy as well!

Mary J, Manager at Best Western Greenfield Inn, responded to this review
Hello, Thank you for taking the time to give us this excellent review. We are so happy we are your first and best choice for lodging in the Detroit area and we appreciate your continued patronage. Thank you for complimenting the staff, makes us very proud. We are also very glad you enjoy the food as well. We hope to see you soon on your next trip!

""Pink Palace""

3
28/11/2017

Really nice but still needs work as far as overall appearance. Later staff not as merry as morning staff. Bu worth the stay. Parking is scarce. I didn't use all the amenities but the overall establishment seems well. In an awkward location but is nice.

Mary J, Manager at Best Western Greenfield Inn, responded to this review
Hello, Thank you for taking the time to give us this review. Thank you for your compliments on the overall establishment. We are in the process of many upgrades and renovations and we will continue on that path for awhile. We hope you will come back again and see all of the great improvements we have made and get a chance to experience all of the other amenities we have to offer.

"Well that was bad"

1
27/11/2017

Dirty room, need to upgrade for the price you pay Pool area was disgusting and freezing, hot tub was broke, towels looked used and needed to be replaced on chairs. But staff was nice, restaurant food was good - pricy but good

Mary J, Manager at Best Western Greenfield Inn, responded to this review
Hello, Thank you for taking the time to give us this review. I am very sorry that you felt the room condition and pool area was bad. Please let us know right away about these issues so they could have been addressed while you were here. I know that was an extremely busy weekend, especially for the pool and obviously we fell short on the upkeep of it. Thank you for complimenting the staff and the restaurant food, it is much appreciated. We hope you would consider giving us another try as this is definetely not our standard practice.

"Total update needed"

2
26/11/2017

Peeling wallpaper in the hallway, electrical wires sticking out of the wall in the hall where an outlet should have been, and dirty (filthy) carpet in the hall should have been a dead giveaway as to how dreadful this place has become. In past years we have enjoyed our stays here. Because of how poorly the halls were, we were afraid to even attempt to use the pool, sauna, or hot tub. We did get to pay the price that a good hotel commands, though.

Mary J, Manager at Best Western Greenfield Inn, responded to this review
Hello, Thank you for taking the time to give us this review. I apologize that we are in a bit of disarray but that is due to the fact that we are in the process of updating and remodeling right now. We had just removed the light fixtures and pictures on the 3rd floor hallway because all of the wallpaper is getting replaced there. The hallway carpet is completely getting replaced as well and we already have started that process and have quite a few hallways done. We also made some improvements to our pool recently and have some very nice new equipment in our fitness center. We value your business throughout the years and hope you will come back and give us another try to see our fresh new look.

"Excellent Hospitality"

5
25/11/2017

My wife and I brought 37 students for a tour of the Rouge River Ford Manufacturing Complex and a tour of the Henry Ford Museum. The hotel was very hospitable for the needs of a large group of students and was very friendly and was thankful to have our business. All of our 13 rooms were very clean and modern. We would definitely stay here again in the future!

Mary J, Manager at Best Western Greenfield Inn, responded to this review
Hello, Thank you for taking the time to give us this excellent review! We really do appreciate you bringing your group here and so glad to hear everything was good and you enjoyed it. Thank you for the compliments on the rooms, and especially for the comments on the staff. We cannot wait to host another group for you in the future!

"Perfect spot for a short stay!"

4
21/11/2017

My husband and I stayed here for 3 days from Nov.18-20. We often come to Michigan because we have family here and sometimes we just prefer staying in a hotel to get a little more privacy. We were supposed to get a business room but they were doing some repairs so they upgraded us to a Suite at not cost. Amazing!! The room was very nice and spacious and also very clean! The massage chair was a bonus!! The gym is nice to have if you so wish to get in quick workout. The reception desk was friendly. I loved the Keurig coffee in the lobby and rooms! I can't comment on the pool because it was down for the week, however I was looking forward to using it, hopefully next time. The restaurant also is an added bonus. Had breakfast there one morning. Overall it met all our needs and I have stayed at a few in Michigan and this one is by far the best for the price. I would definitely recommend it and stay there again. Most likely in a few months!

Mary J, Manager at Best Western Greenfield Inn, responded to this review
Hello, Thank you for taking the time to give us this great review. We are glad you discovered us this time for your family visit. Thank you for the awesome compliments on the rooms and we are so happy you were able to enjoy the upgrade with all the perks that go with it. We also appreciate you mentioning the friendly reception staff and we are honored that you say we are the best in Michigan and we always are grateful for recommendations. We cannot wait for you to come back so we can impress you with our pool next time as well!

"Beauty and Elegance"

5
16/11/2017

This a beautiful hotel with so much nostalgia, from the automobile pictures on the hall walls to the well placed antique furniture. And it is CLEAN! First place I ever stayed where I didn't pick my shoes up off the floor at night. It is old but extremely well kept. It has a many rooms, but they treat each guest so well. If you are looking for a new age, hip-hop, edgy hotel, this is not for you. If you can appreciate the beauty and elegance this hotel has to offer, you will so love your stay.

"Good hotel location"

4
14/11/2017

This hotel is older, with charm. They have improved the interior hallway lighting so it's not as dark and improved on the cleanliness of the common spaces. Our room was comfortable and clean. The bathroom was ok, with older bath tub tile. There was just a small area for hanging clothes, so with two of us there for a week, it was a little cramped. Coffee available in the lobby was a added perk.

Mary J, Manager at Best Western Greenfield Inn, responded to this review
Hello, Thank you for taking the time to give us this great review. We definitely pride ourselves by saying we are a hotel with old world charm with modern day conveniences and we thank you for noticing that. Thank you for complimenting the cleanliness of the room and so glad to hear it was comfortable for your stay. I know our closets are a little small so I completely understand the issue with that. We are still in the process of upgrading many features of the hotel and we hope you will be back to see the improvements we make in the future.

"Nice"

5
12/11/2017

Nice hotel.. Love all the little touches in the halls with all the pictures of old cars and the pretties on each door.. Very clean room!! I screwed up and reserved a king instead of two beds for my son and I and decided not to really worry about it cause king beds are huge.. But when we got to the room there was a pull out couch and the mattress actually looked brand new.. So my son slept there and said it was really comfy.. Had a fridge and microwave and lots of room.. Nice colors and very calming.. I fell right to sleep when I hit my bed... I never do that..the pool was under construction but we didn't have time for it anyway.. I definitely recommend this hotel!!! Thank you for such a nice comfortable stay

Mary J, Manager at Best Western Greenfield Inn, responded to this review
Hello, Thank you for taking the time to give us this great review. Thank you for complimenting on the cleanliness of the room, we are very proud of our housekeeping staff, they are wonderful. We are so glad you enjoyed the uniqueness of our hotel and that you and your son had a nice comfortable stay and a good nights sleep. We sincerely appreciate your recommendation and hope you will be back to relax with us again soon!

"Straight down the line US Hotel"

3
11/11/2017

Warm and clean rooms and good easy distance from Henry Ford Museum. Airport pickups and drop off and pickup to the Henry Ford Museum are a bonus for visitors without a car. Lack of public transport to the main city of Detroit may hamper further coverage of Detroit's city area. Food offerings in restaurants lacking healthy options relying on more traditional American foods (fatty, salty with a distinct lack of vegetables or fruit) - so anyone from Europe or Australia might be somewhat disappointed on the menu selections. Looks like most of the American hotels I've stayed at - they seem to be on a standard model and similar age but are comfortable.

Mary J, Manager at Best Western Greenfield Inn, responded to this review
Hello, Thank for taking the time to give us this review. Thank you very much for complimenting the rooms and glad you had a comfortable stay. We are also happy you were able to take advantage of our shuttle service as well. I am sorry that you were disappointed in the menu selection, we do have some great salads and they do have healthy options for breakfast also. We hope you will come back and visit us again.

"Road trip"

5
10/11/2017

Was on another work adventure and stayed at the Inn. Was surprised with all of the pictures of the different cars all throughout the Inn. The staff was really good to deal with and the bar/ restaurant was really good great food and even better prices. Mary is such a character and she made us feel as if we were home.

Mary J, Manager at Best Western Greenfield Inn, responded to this review
Hello, Thank you for taking the time to give us this great review. We are so happy you discovered us and enjoyed all of our unique features of our hotel. We appreciate you complimenting the staff and for especially mentioning Mary, she is a great asset to us. We are so glad you really liked the food as well, so do we! We hope your work will bring you on another adventure so you can visit us again.

"It's the best in Michigan"

5
09/11/2017

It's very interesting to see how I was received by the staff chocking in and when I checked out. I had no complains at all. The location is great, easy access to the shops The hygiene in the this hotel is important and you can see it

"A great place to stay"

5
06/11/2017

We always stay at this Hotel when flying out of Detroit Metro Airport. A great location close to everything we need with lots of history. Love the antiques which are scattered throughout their building.

"Best front desk staff in Michigan"

3
29/10/2017

All of the staff at this hotel were friendly and extremely helpful, but especially Shannon on the night shift at the front desk. Shannon is the best! Friendly, knowledgeable and a problem solver! She helped us out with a snoring neighbor in the middle of the night. What a professional.

Mary J, Manager at Best Western Greenfield Inn, responded to this review
Hello, Thank you for taking the time to give us this review. We are honored by your tag line about the front desk staff, it is much appreciated! Thank you especially for mentioning Shannon as well, she is a great asset to us here and has been for many years. We are very happy and confidant to have her as our night auditor for all of the reasons you pointed out. We hope to see you back soon!

"Best western greenfield inn"

5
27/10/2017

We really liked the old style Victorian atmosphere of the hotel and the automobile pictures on the walls over the course of time we have stayed in three of their suites and the regular rooms we really like this hotel the staff is very friendly

Mary J, Manager at Best Western Greenfield Inn, responded to this review
Hello, Thank you for taking the time to give us this review. We are so glad you like our unique property and enjoy the car prints. We also appreciate your repeat business and hope you will return for many more great experiences. Thank you for complimenting the staff, it is always a pleasure to hear.

"I will be back"

5
25/10/2017

This was my first time to this BW and I will definitely be back. The hotel is very clean and staff very accommodating and professional. The attached restaurant is an added bonus . The design of the interior of the hotel is very nice.

Mary J, Manager at Best Western Greenfield Inn, responded to this review
Hello, Thank you for taking the time to give us this excellent review and welcome! Thank you for your great compliments on the cleanliness and the staff, it is much appreciated. We are so glad you enjoyed our unique style and the restaurant as well. It is so wonderful to know we have gained a new guest and hope you will be back real soon!

"Close to The Henry Ford"

4
22/10/2017

Very convenient to The Henry Ford. Nice onsite restaurant and indoor pool. Lobby had coffee and tea. There was a small shop on-site to buy other beverages and microwave food. There is also a Target very near hotel

Mary J, Manager at Best Western Greenfield Inn, responded to this review
Hello, Thank you for taking the time to give us this review. We are so glad you found us for your visit to the The Henry Ford complex. Thank you for complimenting our restaurant and pool and glad you were able to enjoy some of the on-site conveniences we have for our guests along with the shopping close by. We hope you will be back to stay with us again soon.

"Spa broken,pool cold"

3
20/10/2017

Spa broken and closed. pool water a little cold .Very nice pool area.Get confirmation on price upon reservation.lose reservation then wants to charge more. Rooms very clean,and quite,Slept great. Night shift lady,very helpful,and very friendly.Lots of staff working very hard cleaning hotel inside and out. Great bonus program points for nights stayed.Like the adult swim time.Coffee and cookies in the lobby. Beautiful old style hotel.oh yes love all the pictures in the hallways

Mary J, Manager at Best Western Greenfield Inn, responded to this review
Hello, Thank you for taking the time to give us this review. I am sorry about the spa, we had taken it out quite a few months ago, it became too costly to repair and was always down anyways. However, the owners may consider a new one in the future and thank you for bringing the pool temperature to our attention, I will have my maintenance staff look into that. We really appreciate all of your great compliments on the other aspects of the hotel and glad to hear you had a good nights sleep. Thank you especially for your awesome comments on the staff from the front desk to the rest that work very hard to keep this place in tip top shape! We are happy to know you enjoy our unique style and our classic prints in the hallways. We hope to see you again real soon.

"Tour"

4
17/10/2017

Visited here for a group tour to Ford Museum and Greenfield Village. Good location to both. Found the hotel to be a group friendly rate. Nice to have a lounge in the same hotel. for those that wish to relax after an all day tour.

Mary J, Manager at Best Western Greenfield Inn, responded to this review
Hello, Thank you for taking the time to give us this review. We are so glad you were able to experience our hotel as part of your tour group and your visit to The Henry Ford complex. We are also happy you were able to relax and enjoy our lounge after your long day of sightseeing. We hope you will recommend us and come back and visit us again as well.

"Wouldn't stay again"

3
16/10/2017

This is a huge hotel, very close to a major highway. Our room was on the front of the hotel so every tour bus that came in (there were a lot of them) and everyone who stood outside to smoke (lots of that too) were very close to our window. If you stayed on the back side of the hotel, I suspect you might have had a much different experience. Our room was old, the beds weren't bad, just too soft, the carpets were worn and dirty by the door. The thermostat looked like something out of a museum. Clearly this is an old hotel. The furniture and bathroom were fine as was the lobby. The pool looked nice too although we didn't use it. The staff were all very nice. We would not stay here again.

Mary J, Manager at Best Western Greenfield Inn, responded to this review
Hello, Thank you for taking the time to give us this review. I apologize about the disturbances you encountered due to your room location. We would have been more than happy to move you to another room to ensure you had a comfortable nights sleep. Yes, we are an older hotel, but have been doing many renovations over the last few years to upgrade and update them and we will continue on that path in the future. Thank you for complimenting some aspects of the hotel and we especially appreciate your nice comments on the staff. We hope you would consider giving us another chance to provide you with a better experience.

"Henry Ford visit"

5
15/10/2017

The hotel had a package deal which included tickets and was in close proximity to GFV and the museum. This was a good value for our family of four. I definitely would recommend this hotel if you are looking to attend the museum and green field village

Mary J, Manager at Best Western Greenfield Inn, responded to this review
Hello, Thank you for taking the time to give us this review. We are happy you were able to take advantage of our great package deals especially for a family of four. We sincerely appreciate your recommendation and hope you will come back and see us again.

"A beautiful, grand, lady."

4
13/10/2017

What a unique property. Who would have thought of painting a hotel so pink! The longer we stayed, the more we loved it. :-) The rooms were comfortable, especially the pillows. Staff were very friendly and attentive. You could walk the halls forever and enjoy the multitude of old pictures. Very interesting for all.

Mary J, Manager at Best Western Greenfield Inn, responded to this review
Hello, Thank you for taking the time to give us this great review. We are so glad you discovered and enjoyed our unique property with all of our special characteristics. The original owners painted it pink to make us stand out and that is certainly accomplished there! It is also great to know you had a comfortable stay and we especially appreciate your wonderful compliments on the staff. We hope to see you back soon.

"Average hotel"

3
10/10/2017

Though the hotel was average, the location in vicinity of the Ford Museum was a plus. The shuttle was available to take us to & from the museum and Greenfield Village. The staff was very friendly and helpful regarding the museum but was not helpful in knowing restaurants in the area or shopping other than what was just across the road.

Mary J, Manager at Best Western Greenfield Inn, responded to this review
Hello, Thank you for taking the time to give us this review. Thank you for complimenting the staff on their friendliness and knowledge of The Henry Ford complex, and I am sorry that they could not help you out more with the surrounding area for shopping and restaurants. We are glad you were able to take advantage of our shuttle service, always makes the day much easier. We hope you will consider us if you are ever in the area again.

"Great experience"

5
07/10/2017

I can't say enough about the hotel. Great staff, good room, everything was great. Three day stay, staff was helpful getting a package for The Henry Ford including breakfast, tickets, shuttle rides, the works.

Mary J, Manager at Best Western Greenfield Inn, responded to this review
Hello, Thank you for taking the time to give us this excellent review! We cannot thank you enough for all of your wonderful compliments and so glad you had an awesome experience and that we were able to help you out with the package. We hope you will come back soon so we can provide you with "the works" again!

"Among the old cars"

5
05/10/2017

A gracious "Pink Lady" with patios and gazebos but what fascinated us was the gallery of pictures/art work of old cars dating to the 1920's lining the hallways on our floor. A real history of the auto industries. The motel is closed to The Henry Ford and Greenfield Village and easy access to Detroit city but the real star was the facility and its history. One could spend hours walking the hallways admiring the art work and seeking out the "secret" tower rooms and imagine what conversations took place. In-house restaurant and bar.

Mary J, Manager at Best Western Greenfield Inn, responded to this review
Hello, Thank you for taking the time to give us this great review. We are so happy to know you really enjoyed the facility and the rich history of the auto industry that goes along with it as well as being in theme with The Henry Ford Complex. This was the old owners original intentions when they converted us to the Best Western back in the 80's. They even made the building pink to stand out as it does! We hope you will come back soon for another amazing experience and I am sure you will even find something new that you may have missed the first time!

"Won't be my first choice"

3
01/10/2017

When we checked in and went around to the door closest to our room, we found that the front desk worker forgot to active our keys, no big deal to go back around and have them activated. We were down here to spend time with some family and invited them to come swimming with us at our hotel. Upon arrival, we were not told that on Friday and Saturday's you had to wear wrist bands. After getting talked to about not having them, we went to the front desk to get them where we were told a limit of 5 per room and there were 7 of us. The whirlpool was closed off and I guess it has been for some time. That was a major disappointment especially since the book in the room telling you about the amenities said there was one. We were also told the owners were not planning on fixing it. Maybe they should update their information in the rooms. Despite the difficulty enjoying a swim without getting yelled at about a bracelet, the oversized pool was very nice. Had to have service come and fixed something with the toilet and they came right away. Not a terrible stay but will look elsewhere first before our next stay in town.

Mary J, Manager at Best Western Greenfield Inn, responded to this review
Hello, Thank you for taking the time to give us this review. I am very sorry about your unpleasant experience on a few different aspects. I apologize about your room keys and then not being told about our wrist band policy, I understand how frustrating that can be. We are also working on updating our directories about the whirlpool being closed down as that was an unexpected situation. Despite all of your troubles, I am glad to hear that you still were able to enjoy the pool area and that our maintenance staff responded to your service call right away. We hope that you will consider giving us another try the next time you are in town.

"Pleasing to the eye, but not a great place to stay"

2
26/09/2017

Looking at this hotel, it is very beautiful. It looks like it should be on the coast of Maine or something. Inside it is old, lots of dark wood, very pretty. The hotel itself...not so great! When we first walked into the lobby, it was very busy, at least 10 people waiting to check in. Everyone was lined up in one line and the agents were telling the next person in line to come forward. So I thought the agents informed everyone to form that one line. Imagine my chagrin when people who came in 15 minutes behind me walked up to the other agent and formed a 2nd line while the rest of us in line were fuming. I blame the agents---they should have informed us there were two lines, or informed the new customers to get in the back of the very long line. When I got into my room, it was very musty. Our television did not work so we had to call maintenance who was very nice but it took 30 minutes to get it fixed. The beds were extremely lumpy. I felt I had to hold on to the side of the bed to avoid rolling off, it was very tilted as well. This hotel was also a bit confusing to get to. I would not recommend.

Mary J, Manager at Best Western Greenfield Inn, responded to this review
Hello, Thank you for taking the time to give us this review. I am deeply sorry that your stay not a pleasant one. I apologize about the confusion of check in and the line situation and the time it took for maintenance to respond but glad to hear that it was resolved. We thank you for bringing these items to our attention and we will look into improving ourselves for all future guests. We can only hope that you would consider giving us another chance to show you that we can and will provide a better experience.

"Senior Citizen Trip"

5
26/09/2017

Would highly recommend this hotel. Rooms were great, beds very comfortable, food excellent. The staff was very helpful with our questions about the area. Also, the staff was helpful in providing information about the places we were going to see while we were visiting the area and gave us helpful advise on saving money on the different things.

"Every hallway has beautiful photos on the walls . Cars , children, gardens ...just lovely"

5
21/09/2017

Rooms have microwave ,fridge,kuerig coffee makers,and are clean and comfortable beds. The restaurant has great pizza and wings. Easy to find off the highway. Staff very friendly and helpful enjoyed our stay and would go back

Mary J, Manager at Best Western Greenfield Inn, responded to this review
Hello, Thank you for taking the time to give us this great review. We are so happy to know that you were able to enjoy all of the room amenities especially the beds which are very comfy! Thank you for complimenting the restaurant food as well, we really like it here too:) We sincerely appreciate your very nice comments on the staff and it is good to hear that we did our job to make you want to return!

"The Henry Ford Museum and Greenfield Village Visit"

5
20/09/2017

The hotel staff, including the Front Desk staff, restaurant staff, housekeeping staff, and shuttle drivers were all professional and friendly. They went above and beyond to make our visit enjoyable. The food from the restaurant was excellent. The hallway décor was interesting to see all of the vintage automobiles.

Mary J, Manager at Best Western Greenfield Inn, responded to this review
Hello, Thank you for taking the time to give us this excellent review. Thank you for your great compliments on the staff all around, it is much appreciated! I am so pleased to hear you said that we went above and beyond as that is exactly what we are supposed to do for every guest to ensure they have an enjoyable visit. We really appreciate your compliments on the food as well. We hope you will come back and see us again real soon.

"new owners, not as good"

3
16/09/2017

We stayed for 4 nights, prices were up 25% from last year. We booked 9 months in advanced. We stay here every year at this time(Sept). Breakfast should be included at this price. Also the staff told us that the new owners said they are not going to fix the hot tub. This was a favorite for us. A second bartender was needed on Saturday night, customers sitting at the tables by the bar were not being waited on. Some approached the bar asking for service.The bartender was working as fast as he could. Our room thermostat was set to full warm but only cool air came out the vent. Another blanket should be provided at this time of year.

Mary J, Manager at Best Western Greenfield Inn, responded to this review
Hello Harvey C, Thank you for taking the time to give us this review. I am truly sorry that your experience this time was not as expected. Our rates do fluctuate with the demand as needed and we work with a revenue company that helps us set those prices. We do have the full service restaurant so we are not required to provide a complimentary continental breakfast. They always do have very reasonable specials for a full hot cooked to order breakfast. I understand your disappointment with the hot tub but it had just become too cost effective to operate as it had many maintenance issues and was continuously breaking down. I apologize about the bar situation on Saturday, we do our best to be fully staffed to be able to serve all of our guests in a timely manner. I also apologize about the room temperature but we would have more than gladly brought you down another blanket as we do have extras available. I hope you will consider giving us another chance in the future to show you we can make this right next time.

"Wisconsin Auto clubs"

5
13/09/2017

Impressed with hotel staff, accomadations, food, service, shuttle service, and hotel decoration. All made for a very pleasant stay. Thank you also for thinking of the extra special things also, fast check in and out and breakfasts expecially the grab and go breakfast for our very early train departure.

Mary J, Manager at Best Western Greenfield Inn, responded to this review
Hello, Thank you for taking the time to give us this great review. We are so happy we were able to host your group and it is wonderful to hear you were impressed and pleased by us! Thank you for all of your excellent compliments all around and so glad we could go the extra mile for your group on your departure, breakfast is always very important, especially that early:) We hope your tour company will consider us again for all future trips or you can always come back and see us on your own. Thank you again.

"Good and Not so good"

4
12/09/2017

very nice facility if you like pink!! Rooms are nicely laid out and clean. Staff was friendly and helpful. This facility does not offer a free breakfast like most Best Westerns. Having to add the cost of breakfast to the already "high" room charge lessens the overall value of the stay. Plus, breakfast service is slow.

Mary J, Manager at Best Western Greenfield Inn, responded to this review
Hello Marg L, Thank you for taking the time to give us this review. Thank you for complimenting the rooms and cleanliness, our housekeeping employees do a tremendous job. We also sincerely appreciate your compliments on the rest of the staff as well. We are not required to have a free breakfast because we have the full service restaurant on site that serves delicious food cooked to order and we have many inexpensive specials daily. I do apologize about the slowness of it on the day you were here but hope you will give us a chance again real soon!

"review for Best Western Greenfield Inn"

4
11/09/2017

A good hotel to stay for the Detroit Jazz Festival, within close 15 minute drive proximity. Nice looking big pink building. Nice staff, comfortable beds, easy parking, good internet. Restaurant in hotel with 50 percent off first drink coupons.

"Pleasant stay at Best Western Greenfield Inn"

4
11/09/2017

We were participating in the Greenfield Village Old Car Show September 8-10 and after a hectic, long day of activities there it was nice to come back to this classy, well kept, quite hotel and a nice dinner in Mugly's Lounge. Everything was easy, no stress, pleasant. Will go back again

"Great spot for a group"

5
09/09/2017

Great accommodations for a group. Plenty of spots to gather and socialize at pool, bar and restaurant. Excellent service. Great food. Easy access to tourist activities like The Henry Ford, Dearborn and Downtown Detroit.

"Very nice place to stay"

4
07/09/2017

Room was very large & roomy. Exceptionally clean throughout the motel. Free wi-fi. Staff extremely courteous & efficient. Beds very comfortable. In-house restaurant reasonably priced. Decor enjoyable for car lovers - many antique car pictures & ads throughout.

"Gem in Detroit"

5
30/08/2017

Great stay near the Ford Museum. Purchased a ticket package on check-in that included breakfast in the attached restaurant. Good food & friendly service. Hotel staff was very helpful in planning our activities while in Detroit.

"Pleasant hotel near Greenfield Village"

5
30/08/2017

This is a large but attractive hotel. Our room was very nice. The hotel is a couple of miles from Greenfield Village and the Henry Ford Museum. The hotel provides a shuttle bus to and from the Henry Ford attractions. Breakfast is not provided but there is a restaurant with bar inside the hotel. Prices at the restaurant were reasonable and the food was good. The staff were all pleasant and helpful. My only criticism is that for two days I tried to use the treadmill in the fitness center but couldn't get it to work.

"Greenfield Inn, Nice Place to stay for Greenfield Village/The Henry Ford"

5
29/08/2017

Spent a couple days at this hotel as part of a visit to Greenfield Village and The Henry Ford. Shuttle transported us to and from the sites. There was shopping nearby as I had to pick up some additional items. Staff was friendly and helpful. All in , a good experience.

"Lots of Character..."

4
28/08/2017

This place has lots of character… It's pink and detailed and looks like a giant tea room. The hotel has good amenities and a lovely pool and sauna. There is a restaurant on site. The room was clean overall, although I did find a phone case on the floor near the nightstand that wasn't mine. There was mold on the bathroom ceiling that looks as if it were an issue from moisture not relating to cleanliness, and I let the staff know upon check-out, so hopefully it will fixed. It was very convenient to the Henry Ford and the folks were very friendly.

"Disappointed! Never Returning... Ever."

1
27/08/2017

As my husband and i checked into the hotel. We went right in the room and settled in after a 7 hour drive and noticed that there was FOOD left behind in the fridge... Eww.. I guess things happen and that is understandable, but when i tried phoning the front desk.. there was absolutely no sincere apology given... The food almost looked like it had mold in it and was there for at least a couple of days or so. Later that night a group of youngster checked into a room close by... & just our luck it looked like a neighborhood party was arising with guests storming in and out of the room. We went ahead and called the front desk but there was absolutely no resolution. Staff was not friendly, Service was TERRIBLE. I will not be returning to this OLD dump again.

"My Pink Castle"

5
23/08/2017

My family and I have stayed at the pink castle for 35 years! They always have the best service, good food and very kind knowledgeable people… Thank you Greenville Inn! Now my children will be bringing their children because they love the pink castle just as much as I do...

"Nice hotel, close to a lot of amenities."

4
21/08/2017

Great staff, clean rooms, pool area was large with a nice pool. The only thing that looked bad was the carpet in the hallway. Time to install new! Rooms are comfortable, reasonably priced hotel. We used Uber to go to Detroit Tigers game.

"Quiet and charming "

4
19/08/2017

Front desk was super nice and helpful. Quiet and spacious rooms with a large tv and plenty of channels and very clean. Pics of cars down the corridor is a nice touch. Beds are firm and comfortable and actually feel new. Oh - maybe not so sure about quiet, a big train just slid past. I hope that's not going to happen throughout the night!!!!

"Great hotel for Museum or Greenfield Village goers"

5
18/08/2017

I was so excited when I drove up and found we were staying in a pink hotel. So cute!!! The lobby was very nice and there were fresh baked cookies on the counter. A lovely gentleman named Peter helped us and he was great! We were going to the museum the next day so he added a set of passes on our room for us which was great cause we got to skip the line the next day. Our room was very comfortable. The pool was very nice. We were given some drink coupons for the bar but we were so tired we never went down there. Wish we would have cause it looked very nice. Great stay! Great staff!

"Excellent lodging and The Henry Ford package"

5
18/08/2017

When we decided to include a visit to The Henry Ford on our vacation itinerary, I spent a lot of time investigating every possible way to pay for the tickets and to find decent, affordable accommodations. During this process, I called the front desk of the Best Western Greenfield Inn multiple times. It was obvious the employees were very busy. Nonetheless, each time I was greeted by very agreeable people who patiently answered every one of my questions. It was evident that we had hit a home run as soon as we arrived. Appearance-wise, the building could compete with a higher end hotel. The place is beautifully decorated, with the walls of the halls lined with pleasant framed pictures centered on an automobile motif. Even the wide stairwells are very nicely painted and carpeted. Our room couldn't have been nicer. If I had to choose something about which to say something negative, I'd have to pick the size of the bathroom. It's a bit small but more than adequate. Saying that, although, for my tastes, there could have been more places to hang towels, it had more towel racks available than any other hotel bathroom I've used. It even had a retractable line on which I could hang my swim clothes to dry. In spite of being adjacent to major roads, the place is quiet. Navigating the halls could be confusing except for the wonderful signage. The first thing we did was to sign up for the shuttle to The Henry Ford, the cost being part of our package. That saved us having to brave traffic in an area unfamiliar to us and having to pay a $6 parking fee. Going, the shuttles leave on a schedule. Coming back, we called when we were ready to be picked up; our wait was very short. Both drivers were so personable. The vehicles were attractive and clean. We were given four vouchers for The Henry Ford. It was up to us to order which sections of it we wanted to visit, which we did when we redeemed them at The Henry Ford. We received vouchers which gave us four choices for breakfast in the attached restaurant. The food is made to order and absolutely delicious. If anyone leaves hungry, something is wrong. The portions are huge. Everything was included in the package: coffee, tea, juice, even the tip! I used the pool. Although it is inside the building, that section is surrounded by a very relaxing interior outdoor-like area with foliage (real or fake – didn't check this out), tables, chairs, and table umbrellas, and it is lovely. Sorry, can't think of the wording I want. For a hotel, the pool is huge. The water was perfect. Although it was crowded, the size allowed me to easily swim as I had wanted. The number of pool towels available were abundant. The absolute best asset this property has is a wonderful staff. Every person with whom we interacted came across as being genuinely affable. The atmosphere greatly contributed to our break from the daily grind. Based on my experience, I highly recommend the Best Western Greenfield Inn to anyone who needs lodging in the Dearborn, MI area.

"Wonderful Stay and Staff"

5
15/08/2017

You can read more of my reviews and of our trips at 'TravelPhotosnFood.com' We were on a 3,000 motorcycle ride and chose the Best Western Greenfield Inn for it's location near some places we wanted to visit. Upon arriving and just our luck we found a bus unloading and numerous people in the lobby. Check-in went pretty quickly and I was greeted by a smiling face and friendly conversation. After parking and unloading our things we headed to the room. The hallway was clean and fresh smelling. Upon entering the room it was large. Everything was clean and fresh looking. The bed was comfortable, bathroom was clean and had plenty of towels. They even had a massage chair in the room. After cleaning up we went down to the restaurant at the hotel for a few drinks and a snack. The waitress was friendly and the mozzarella sticks were good. We headed back to our room for a quite and comfortable nights sleep. The next morning we went back to the restaurant for breakfast which is not included and completely separate cost. We both ordered the Corn Flake encrusted Wheat French Toast with the low sugar syrup and hashbrowns, orange juice and coffee. The French toast was very good. When we went to leave the hotel I discovered my battery had died. It was getting kind of weak but I was keeping my fingers crossed it would last the remainder of our trip. My wife went back inside and the front desk said they would send someone right away to assist us. Nick, the chief engineer at the hotel arrived and tried to start my motorcycle. Due to the battery placement it was very hard to find a good connection and we were unsuccessful. I asked Nick where was a close location to get a battery and he got one of their shuttle vans and took us to a battery warehouse not far from the hotel to get a replacement. When we got back to the hotel he made sure everything was Ok and we were good to go.

"Myreview"

4
13/08/2017

Staff was excellent. Food was excellent. First room dusty had an odor, and bath tub plugged and no shower curtain. Second room was wonderful. Excellent Will stay again. Pool was excellent. Staff excellent

"Good option if your watching your budget."

4
12/08/2017

Got a great online deal so decided to take a chance and stay here. Older hotel, reminded me of places that I stayed at as a kid. Our room was clean. Awesome woodwork everywhere, you won't find this in a new hotel. My daughter would call the neighborhood "sketchy" but we are from the country. Definitely plenty of security options like needing a room key to get into the hotel and it appears they could close the parking lot gates at night (we were not out past dark to see). We stayed one night to visit the Henry Ford and it was the perfect cheap in-and-out option for that.

"Could be better, could be worse"

3
08/08/2017

My stay was so-so. First room was not good with a horrible smell that would not go away. I was given a new room by a nice lady at the desk however the head of housekeeping was not nice about it and seemed put-out by my complaint. I got no sense of her wanting to assist me with the issue. My second room was fine and appeared clean. The restaurant food was okay, nothing amazing but not horrible. We did get some under cooked food once but the waitress got us new food that was fine. My biggest complain regarding the restaurant was the waiting. Getting a table and getting orders placed took forever. I got the impression that they were short staffed although the person who I thought was the hostess ignored quite a few people waiting for a table so I'm not sure what her job function was. Overall I'd go with 3 stars. Not the worse place I've stayed but far from the best. It was convenient to be close to the Henry Ford Museum which was our destination and the free shuttle was handy as long as you asked for a return ride well in advance of when you wanted to head back.

"Convenient"

3
05/08/2017

We stayed two nights in this hotel recently. The shuttle service to and from the airport was excellent. They will also provide shuttle service to the Henry Ford Museum and Greenfield Village which is a real plus. The rooms seemed a bit dated to me. The early American décor reminded me of my mother's parlor. The rooms also seemed very dark with tan walls and dark brown accent walls. They need to update the décor. The bed was very comfortable but the pillows were a bit lumpy. There is an onsite restaurant which has a nice selection and a very affordable breakfast buffet. The restaurant staff was especially friendly and helpful. There is also an onsite coin laundry which I find very helpful when traveling.

Mary J, Manager at Best Western Greenfield Inn, responded to this review
Hello, Thank you for taking the time to give us this review. We are so glad we were able to accommodate you with our shuttle service to/from the airport and The Henry Ford and thank you for the compliments on that. We sincerely appreciate your comments on the restaurant and especially about the staff, that is great to hear. We hope you will be back to experience our old world charm with modern day conveniences again.

"Cleanlyness"

4
04/08/2017

Rooms were very clean and comfortable. There was no working hot tub. The pool is heated but was often full of unsupervised teens. The décor is lovely. The staff are very helpful and pleasant. A free continental breakfast is not available but there is a restaurant located inside.

"Handy hotel for visiting Dearborn "

4
03/08/2017

Booking online was easy and checking in a snap. I had asked for a quiet room and the front desk staff mentioned my request and responded. Lots of folks at this large hotel but room was very quiet and close to where my car was parked. Large clean room with two comfy queen size beds. Fabulous car photos on the walls of the walkways. A bonus was the big HD television with HD reception. Highly recommend this hotel if you are staying in the area.

"Pink Palace"

5
02/08/2017

Made the reservation before the trip going to Grand Rapids for a convention. This property is rather unique. from the pink exterior to door bells on the doors. The free shuttle that they offer to the Ford Museum and Greenfield Village is a nice plus. No free breakfast which can be a good thing since you don't have to eat the same things day after day. The restaurant attached has a nice variety in their menu. Comfortable, clean room. The bathroom had a design flaw of placing the door an inch from the toilet when swung open. Middle of the night trip, without turning on a light, means you can smack an elbow or nose on the handle. Staff was very friendly. Unfortunately I seem to be running into an issue of not having a hot tub available for relaxing after the days drive. If this trend continues I may have to switch to a different chain. Fourth BW we have stayed in and only the Lincoln, Ne. had a working tub.

Mary J, Manager at Best Western Greenfield Inn, responded to this review
Hello, Thank you for taking the time to give us this review. We are so glad you discovered us and like our definite uniqueness. Thank you for understanding that we do not have the free breakfast because of the full service restaurant, it is sometimes nice to have a hot cooked to order breakfast. Thank you for complimenting the rooms besides the bathroom design flaw and we really appreciate your comment on the staff. I apologize about the hot tub situation but we do have a couple of rooms that have them in there, so give us a call and check availability if you are ever back in the again.

"Decent place to stay"

4
02/08/2017

Stayed at this Best Western because of price and location. Really close to the Ford museum and Greenfield Village. Numerous places to eat besides the restaurant at the hotrl. Enjoyed happy hour with half price drinks. Room was nice and clean.. large indoor pool and lovely gazebo.

Mary J, Manager at Best Western Greenfield Inn, responded to this review
Hello, Thank you for taking the time to give us this review. Thank you very much for complimenting the rooms and glad you enjoyed our delicious drinks along with the pool area and our beautiful relaxing courtyard. We hope you will be a returning guest soon!

"Excellent stay"

5
31/07/2017

We stayed here to attend a family reunion in Melvindale and to visit family in Allen Park. This location was a perfect location for us. Hotel room was very clean. Check in/out was simple and quick. Parking was gated at night which gave us a sense of security.

Mary J, Manager at Best Western Greenfield Inn, responded to this review
Hello Cathy F, Thank you for taking the time to give us an "excellent" review! We are so glad you chose us and had a great experience. Thank you for complimenting the cleanliness of the room and so happy to know we were efficient at the front desk. We hope you will be returning to us soon when visiting family in the area again.

"Family Going to Greenfield Village & Henry Ford Museum"

4
31/07/2017

What started out as two people coming to the Hotel to revisit Greenfield Village and Henry Form Museum after fifty one years comes back as a Homage to the late Aunt and Uncle who brought me there when i was ten. 8 more relatives join in on this fun filled trip. We love this hotel, but the restaurant needs more help. Hands down that was a small problem since they bent over backwards to please. I give this two thumbs up. The hotel bus will take and pick you up from the Henry Ford Museum. Lots of fun! Thanks Best Western!

Mary J, Manager at Best Western Greenfield Inn, responded to this review
Hello Joyce R, Thank you for taking the time to give us this great review! Your story is so wonderful about your family and your return to your childhood memories and that you are able to share it with other relatives also. We sincerely appreciate your love for the hotel and so happy to know that we made your stay fun and enjoyable besides the restaurant mishap. We were extremely busy and that is no excuse for being understaffed, we are doing our best to correct that situation so that no other guests will be inconvenienced. We hope that you have many many more years to come of great experiences here!

"Nice place to stay when visiting Greenfield Village"

4
24/07/2017

Excellent place to stay while visiting the local museums. Clean, comfy rooms at a reasonable price for the area. Huge pool, nice restaurant. We didn't see all of the local museums so we will be back and we will stay here again.

Mary J, Manager at Best Western Greenfield Inn, responded to this review
Hello, Thank you for taking the time to give us this nice review. We are so glad to know that you enjoyed your room, the great pool we have, and the restaurant as well. We are so glad to hear that you will be staying again with us in the future!

"Superb Value, Attentive Staff"

5
23/07/2017

I would definitely stay there again. In fact, I am expected to have more meetings in Detroit and I definitely DO plan to go back there. Nice place, clean, safe, attractive, good restaurant .... all in all, a great place to stay on a business trip.

Mary J, Manager at Best Western Greenfield Inn, responded to this review
Hello, Thank you for taking the time to give us this excellent review! We are so excited to hear that we will be your go to place from now on while you are in the Detroit area. We sincerely appreciate all of the wonderful compliments you have listed about us. We hope you are back in town for business real soon!

"Many good things"

4
21/07/2017

Place is outdated in terms of business travelers' needs in the room. We had some paperwork to do, but not enough room for two people to work together. Beds are comfortable and rooms are quiet. Location is convenient by I-94. Restaurant is convenient for hours, good value for food, and service.

Mary J, Manager at Best Western Greenfield Inn, responded to this review
Hello, Thank you for taking the time to give us this review. We are looking into getting some new furniture in the rooms for the business and leisure travelers. Thank you for complimenting the beds and the room quietness. We also really appreciate your great comments on the restaurant. We hope to see you back at our convenient location soon!

"Great Value"

4
20/07/2017

Excellent location for Detroit activities. Drove into downtown for a Tigers game on Friday evening and it 15 minutes at 5 pm. Spent next day at Henry Ford Museum and literally 5 minute drive. Again GREAT location right off I-94 at exit 206. We paid $103 for a King bed room. It is an old style hotel that you can tell they have put some $$ into. Modern flat screen, bed super comfy, and bathroom redone as well. Not perfect, but we will definitely stay here again when visiting our daughter in the D. :-)

Mary J, Manager at Best Western Greenfield Inn, responded to this review
Hello, Thank you for taking the time to give us this great review. We are the perfect location for your downtown needs and local attractions as well. We sincerely appreciate you noticing all of the modern amenities we have and the upgrades we have been doing over the years while preserving our old style hotel with the history of the D and The Henry Ford complex. We hope we can impress you again when you come back and visit your daughter!

"The Pink Palace"

3
17/07/2017

I stayed at the Greenfield in for 5 nights while attending a conference at the Henry Ford. You can't miss it - it is large, pink, and visible from the highway. It appears to be stuck in the 70s and badly in need of a decor upgrade. My room was very clean but had a funny perfumed smell every day that I found unpleasant. Comfortable bed with plentiful pillows and good quality linens. Great internet. Loved the Bath and Body Works toiletries. A fine budget choice.

Mary J, Manager at Best Western Greenfield Inn, responded to this review
Hello Kristen G, Thank you for taking the time to give us this review. Yes, we are highly visible and have always stood out because of it. We have been in the process of upgrading with many modern amenities while keeping with the history of the Motor City and the Henry Ford complex as well. You may have noticed some as you mentioned the Bath and Body Works products and our fine pillows and linens. Thank you for complimenting the cleanliness and that you slept comfortably, that is great to hear. We value our group business and hope you will come back when you can enjoy the whole property at your leisure.

"Great Experience"

4
16/07/2017

I stayed at this property with my family for a weekend.It is conveniently located of I 94 and is in close proximity to Detroit or the Detroit International Airport.This is a large hotel that has several room choices. We stayed in the 2 Queen bed room. It was nicely appointed and the room has furnishings that replicated antique furniture.The beds were comfortable and the climate control worked well on this hot weekend.The lobby was updated and was inviting.The hotel is adorned with hundreds of pictures of vintage cars on the walls given its proximity to Ford Museum. The staff were helpful and positive.The pool is huge and there are at least 20 tables to sit at around the pool. This is one of the nicer pools we have seen .It has a deep end of 8.5 feet and there are no lifeguards. The stay was positive and I would recommend it .

Mary J, Manager at Best Western Greenfield Inn, responded to this review
Hello, Thank you for taking the time to give us this great review! We are so glad you were able to experience us for the first time. Thank you for complimenting the room and all of the furnishings and comforts of it. We are happy you enjoyed the public areas as well, including the lobby and the history of the car prints in the halls, and especially our very large indoor pool area. Thank you for complimenting the staff, it is always much appreciated and we highly value your recommendation. We hope you and your family come back soon!

"Room good, dinner not so much"

3
16/07/2017

The room in this hotel was standard Best Western -- Could have used a little rehab,but was ok. We were part of a group and had dinner in the restaurant. My food was totally cold (other people who got their food later had hot food). Since there were three choices, I have the feeling that they prepped a bunch of food and then plated it for the first bunch of people. I complained to the waitress and all she said was sorry. My steak was paper thin and well done, although I asked for rare. Overall, not a good meal. The breakfast food was cold -- sausage and bacon were burnt as well.

Mary J, Manager at Best Western Greenfield Inn, responded to this review
Hello, Thank you for taking the time to give us this review. We always value our tour groups as they are a big part of our business as well as eating meals in the restaurant. I am so disappointed to hear that you were not happy with the food. There is absolutely no excuse for cold food and not prepared how you wanted it. The reaction of the server should have been much better as well and they should have asked the chef to redo your order. I apologize about breakfast too and I can assure you this is not the norm for us but it will be looked into immediately on where we fell short this time.

"The Pink Palace"

4
16/07/2017

Pink Palace is wi/fi password. Pretty decent place. Easy to get confused with hallways and stairways. Pretty good breakfast. Nice little bar area, bartender Mary was very nice. Decent selection of local beers.

Mary J, Manager at Best Western Greenfield Inn, responded to this review
Hello, Thank you for taking the time to give us this review. Thank you for the compliments on the hotel despite the hallway confusion, even we get lost sometimes:) We are glad to hear you enjoy the breakfast and the bar with our selection of local beers. We always appreciate when an employee is mentioned as well. We hope you come back to The Pink Palace soon!

"Owner of CIS"

5
11/07/2017

It's always been a pleasant stay and they react to any of my concerns I may encounter. The hotel is a older but nice and pleasant. It is convenient to a mall and restaurants. We been staying for a long while and had some issues but they have been always handle professionally.

"Amazing !!"

5
10/07/2017

A diamond in the rough. I couldn't believe how beautiful the entire hotel is. Outdoor gazebos, gas grill, Pet friendly, Koi pond w/ turtles- it just goes on and on. The staff are just wonderful. I can't imagine any way to improve this hotel. Great restaurant, clean, comfortable rooms- I slept better than I have in years !! Maybe it was the nightly walks around the lighted gazebos. For a pet friendly, and plenty of smoking areas- this place is cleaner than any other hotel I've stayed in. I will be back....

"Very Satisfied Customer"

5
09/07/2017

My granddaughter and my stay at Best Western Greenfield Inn, Allen Park, Michigan was very comfortable and enjoyable. We found the staff to be very helpful and extremely pleasant. I will definitely be a returning customer in the not-to-distant future.

Mary J, Manager at Best Western Greenfield Inn, responded to this review
Hello, Thank you for taking the time to give us this great review! We are extremely pleased to hear you and your granddaughter were very satisfied with us and enjoyed your stay. We also really appreciate your wonderful comments on the staff. We are so excited to know that you will be back soon!

"Excelldent stay"

5
04/07/2017

Restaurant staff and barman very efficient and helpful. Room was clean and comfortable. Great hotel. We were attending a function in Ann Arbour and found location convenient with easy access back to the highwayl.

Mary J, Manager at Best Western Greenfield Inn, responded to this review
Hello Donald M, Thank you for taking the time to give us this excellent review! We are so glad you were able to enjoy our restaurant and lounge and thank you for complimenting the staff. It is also great to hear you enjoyed your room as well. We hope we will be your destination hotel for any events you may be attending in the area again.

"Great Stay"

4
04/07/2017

Generally speaking a nice Motel, very quiet, clean, well maintained, and very good service. Employees were very helpful and friendly with giving area wide information as well as directions to area restaurants.If additional bathroom supplies were requested there was no hesitation in satisfying the customer, Staff were well trained and professional.

Mary J, Manager at Best Western Greenfield Inn, responded to this review
Hello, Thank you for taking the time to give us this great review. We appreciate all of your very nice comments on the hotel. We especially appreciate your compliments on the staff and so glad to hear we were able to go above and beyond for our guests as they should expect and deserve. We hope to see you back soon!

"Great place to stay"

4
03/07/2017

Great hotel to stay at. 20 minutes from Comerica Park to see Tigers baseball game. Rooms nice, bed and pillows nice, pool is nice but hot tub closed off. 50% drink coupon nice touch. Cookies offered on check in.

Mary J, Manager at Best Western Greenfield Inn, responded to this review
Hello Brenda C, Thank you for taking the time to give us this great review! We are so happy to hear that you liked the rooms, beds and pillows and that you were able to enjoy the pool area and especially the cookies at check in. I just wish our Tigers were up to par as we are! Thank you again for your compliments and we hope to see you back in the area soon.

"Awesome "

5
01/07/2017

Very nice hotel! Big room, great air conditioning. Love the 3 gazebos. Huge pool. And pet friendly. Can't believe they still have rain kissed leaves shampoo and lotion and bar soap. Just love that! No free breakfast, but there is a bar/restaurant on the property. We didn't eat there overall great place!

Mary J, Manager at Best Western Greenfield Inn, responded to this review
Hello Lisa L, Thank you for taking the time to give us this awesome review! Thank you for your compliments on the hotel and the room. We are so glad you were able to enjoy our beautiful courtyard and our big pool area. We do like to add those little extra touches with the soap and shampoo, so nice that noticed. We hope you would try the restaurant next time as they have really good food and some decently priced specials for breakfast and dinner. Thank you again for your great comments and we hope you come back and see us soon!

"Great place"

5
29/06/2017

Very well maintained, modern, very clean. There is a nice indoor pool, good restaurant and very helpful employees at the front desk, maintenance, shuttle drivers and housekeepers. I've stayed here several times and will stay here again. Quite pleased with the entire experience.

Mary J, Manager at Best Western Greenfield Inn, responded to this review
Hello Joseph S, Thank you for taking the time to give us this excellent review! Thank you for your great compliments on the hotel maintenance and cleanliness. We are so glad you enjoy all of the amenities we have to offer and it keeps you coming back. We sincerely appreciate you mentioning all of the staff and departments on our helpfulness, that is exactly what we are here for. We hope to see you back again real soon!

"Nice Getaway"

5
25/06/2017

We loved the location! The restaurant was great, room was great!! The staff was extremely helpful. We will definately recommend this hotel and stay again when in the area. We had a relaxing weekend visiting the Henry Ford Museum and Factory tour

Mary J, Manager at Best Western Greenfield Inn, responded to this review
Hello, Thank you for taking the time to give us this excellent review! We are so glad to hear that you had a nice relaxing weekend and great visits to the venues. We appreciate your awesome compliments on the restaurant, your room and especially the staff! Thank you for your recommendation and we hope you are back in the area soon.

"Great place! "

5
24/06/2017

My family always stays at the pink hotel! We have tried to stay other places but always return to the pink palace. Excellent customer service from every staff member. Clean, quiet, nice amenities. Mugly's bar/restaurant that's attached is so nice to have.

Mary J, Manager at Best Western Greenfield Inn, responded to this review
Hello Monica G, Thank you for giving us this excellent review! We thank you for your continued patronage to the pink palace where we have everything to offer in one location. We sincerely appreciate your compliments on the staff, that is so great to hear! We cannot wait to have you and your family here again soon.

"A must stay, close to all Ford Museums"

5
22/06/2017

This is the second time we have stayed at this hotel. First was 10 yrs ago and wanted to come back and see Ford Museum and other things again and def wanted to stay here. It is like being in a museum with all the pictures between each of the doors. You could spend a long time on each floor. The doors are also very pretty as well as the rooms. Don't be fooled by the outside, this is a very large place. Highly recommend for everyone and you want be disappointed. Also has a restaurant on premise that is very good and reasonable. Only negative was we did not like the beds, needed replacing in our rooms.

Mary J, Manager at Best Western Greenfield Inn, responded to this review
Hello, Thank you for taking the time to give us this excellent review and it is so nice to hear we were your first choice after all this time! As you have noticed, we have kept our unique theme with the history of the area but we have been in the process of many upgrades within the last couple years to give it a modern day feel as well. Thank you for complimenting the restaurant also. We sincerely appreciate your high recommendation and please do not let another 10 years go by, come back and see us sooner than that!

"People Good, Service Not"

2
21/06/2017

The hotel has some things that are very good. The lobby felt like going back into time to a slower pace with chairs that reflect that they are close to Greenfield Village and the Henry Ford Museum. Rooms are comfortable and clean, although the room thermostat should be upgraded because it's hard to see in low light and the switch is confusing. Most of the staff shows they care about the customer and welcome you with open arms. However, there are a few things that visitors should look out for. First, if you're arriving late at or leaving early from DTW, the airport shuttle ends at 10pm and doesn't start again until 7am. We had to pay $30 to get to the hotel with a cab. Second, one of the front desk people tried to find us a bank in the area and sent us to an office building with no branch there because none of their locations is in the Detroit area. Third, the pool was closed when we got in. There was a note saying they had to upgrade the facility. A front desk clerk told me that it would reopen at 3pm. It was still closed and later told me it was going to open at 4:30pm. When it wasn't open, I asked her to phone my room to make sure I know that the pool has reopened. Instead of calling my room, they called another room. Just those three things made the visit not enjoyable. I booked this through Hotwire and hope that they put that information on its website more clearly.

Mary J, Manager at Best Western Greenfield Inn, responded to this review
Hello, Thank you for taking the time to give us this review. We appreciate your compliments on the hotel and staff but I am very sorry we fell short on the service end. We are in the process of upgrading our thermostats as we know they can be a bit confusing. Unfortunately at the time of your stay, we did have an unexpected issue/repair to the pool that required immediate attention. We worked as fast as we could to get it back up and running and I apologize on the error with the front desk not calling you and the mislead directions as well. As for the airport shuttle times, we do have our availability posted on our sites but I will double check the one you were on to make sure it is clear for all of our guests and thank you for bringing it to our attention. I hope you will consider giving us another chance to provide you with the best service we can and always strive for.

"Pink Palace"

4
21/06/2017

We had a good stay here. Hotel is clean, and the restaurant is very good. Not the best hotel as far as quiet...we could hear each door closing around us. Excellent shuttle service to the Henry Ford. Just a caution...hotel is sort of isolated so there isn't an opportunity to take a casual walk.

"Good Value for the Price"

4
21/06/2017

This is a very nice quaint hotel located right off the freeway. Very secured location. However, due to the timing of the season we were not able to control the temperature of the room - darn near frozen to death. The staff was very pleasant and provided a couple of blankets but sleeping both nights was extremely uncomfortable. This hotel does not provide the usual Best Western free breakfast - I guess due to an on-site restaurant. The breakfast prices were comparable to others in the area and the food was delicious. I don't plan to return to this hotel due to the heating/cooling situation.

"Super Value for The Henry Ford Village and Museum"

5
19/06/2017

This is a great value because the package includes the room, shuttle (saves on parking!), tickets to the attractions, breakfast, pool, and great service. The bed and linens are super comfy. The pool was crowded, but fun. The breakfast is not buffet, but still generous, hot and delicious.

Mary J, Manager at Best Western Greenfield Inn, responded to this review
Hello, Thank you for taking the time to give us this excellent review. We are happy that you were able to take advantage of our awesome package and everything it has to offer. We also appreciate you complimenting on the great service and the comfort and amenities we are known for. We hope to see you back soon!

"Trip to The Henry Ford"

5
13/06/2017

Rooms were clean and the beds were comfortable, food in restaurant was very good. Staff was very friendly and helpful. Free shuttle to Henry Ford and Greenfield Village Would definitely stay here again when in area.

Mary J, Manager at Best Western Greenfield Inn, responded to this review
Hello Judy L, Thank you for taking the time to give us this excellent review! We appreciate you complimenting the cleanliness of the rooms and the food in the restaurant. We are especially grateful of your comments on the staff as well. We hope to see you back in the area soon!

"Friendly affordable Hotel"

5
12/06/2017

This highly recommended, affordable hotel is staffed with very helpful professional staff. We were offered an excellent package deal to go visit the Henry Ford Museum (two tickets), shuttle, & two table waited good breakfast. Excellent overall & pet friendly to boot.

Mary J, Manager at Best Western Greenfield Inn, responded to this review
Hello, Thank you for taking the time to give us this great review! Thank you for giving the great compliments on the staff, it is much appreciated! We are so glad you were able to take advantage of our great package deals and enjoyed your cooked to order breakfast. We are honored that you rated us excellent overall and hope you will be back to the property soon and of course with the furry family as well.

"Family Trip"

4
11/06/2017

We chose to stay at the BW because it was the highest reviewed in the area with the best price. The hotel was interesting, the bright pink color certainly stood out when you drove past. The staff were friendly and the room was clean, I would say the maids could have been a bit more attentive, I had to request cleaning service in order for them to clean the room. Otherwise the stay was very nice, the internet was average speed but it allowed me to get my work done without issue.

Mary J, Manager at Best Western Greenfield Inn, responded to this review
Hello, Thank you for taking the time to give us this review. We are so glad you chose us and found us to be the unique hotel we are known for, color and all! Thank you for complimenting the staff and cleanliness of the room. I apologize about having to ask for room service, they are usually very attentive to our guests but I will let the housekeeping manager know and thank you for bringing it to our attention. I am happy to say that we are in the process of changing our internet provider to give our guests greater service. Thank you again and hope to see you back soon!

"Kindness & Comfort"

5
06/06/2017

Very very nice staff from check in to check out: Shannon is always prompt and friendly especially at 4am and her check out helper is furry adorable. The hotel is decorated with many unique items and each floor holds a different picture gallery. I love the old cars and pictures from the Henry Ford Museum. The hotel offers quick room service with really good salads.

Mary J, Manager at Best Western Greenfield Inn, responded to this review
Hello Michele739, Thank you for taking the time to give us this excellent review! We always appreciate when our staff members are recognized for their great customer service. We are so glad you enjoy our unique hotel that is decorated with the history of the area. Thank you for complimenting the restaurant as well. We sincerely appreciate your business!

"Visiting The Henry Ford"

5
03/06/2017

The hotel was very comfortable and clean. The meals in the restaurant were excellent, and all of the staff were friendly and courteous. We had a shuttle available to us whenever we needed it which made our stay much easier and less stressful.

Mary J, Manager at Best Western Greenfield Inn, responded to this review
Hello Robert M, Thank you for taking the time to give us this great review. Thank you for your comments on the comforts and cleanliness of the hotel as well as the compliments on the restaurant. We sincerely appreciate you mentioning the staff. We hope you will be back in the area soon!

"Review"

4
01/06/2017

I need a comfortable bed, a quiet air conditioner, a Fridge with ice area, and a quiet room. I got all four. I just wished they had a hot tub spa. the in house restaurant was as expected. The bar was very good and made a good blended Margarita. In addition we were given coupons for the bar.

"Awesome place!! Recommend!"

5
01/06/2017

This place is awesome! It has that old school feel to it but the place is well kept and clean rooms! You can feel the history when you walk around the place. Love the decor as it adds to the history of the place and city. It has a awesome bar, restaurant and a lil store to buy food and supplies, it was perfect! Staff was really nice. The rooms have a mini fridge and microwave, which you can buy things to cook at their lil store which was very convenient. Room had very comfortable beds with a big flat screen TV that has satellite TV!!! It was very affordable, easy to get to and only 10mins away from the city. There's a shopping center 5mins away for all your shopping needs. It has a pool and spa in it to relax. A nice courtOverall this place was amazing and will be our go to place when we visit. Strongly recommend this place to anyone! Great job guys! You will be seeing us again! :)

"Best Western Greenfield Inn, Allen Park"

5
29/05/2017

Good place to stay in Dearborn, very comfortable. It has an excelent swimming pool. It is near NMPDC, Roush and Ford Facilities. HighWay to Detroit is really quick to take making it feels really close.

Mary J, Manager at Best Western Greenfield Inn, responded to this review
Hello, Thank you for taking the time to give us an excellent review! We appreciate your compliments and so glad you were comfortable and had a chance to enjoy our oversized indoor pool. We hope you return to us soon for business or leisure!

"Pleasantly Surprised"

4
25/05/2017

After seeing the images and reviews online, we were unsure upon arrival at the hotel. But our minds were quickly changed after seeing the room. Although the room was basic, it had everything we needed. The free wifi was definitely a bonus! We had a great night's sleep. Would highly recommend a visit to the Henry Ford Museum which is just around the corner.

Mary J, Manager at Best Western Greenfield Inn, responded to this review
Hello, Thank you for taking the time to give us this great review. We are so glad to hear that we pleasantly surprised you! We are also happy to know you enjoyed the room and slept well. We hope to see you back in the area soon!

"Short visit"

4
22/05/2017

After traveling 9 hours, Laurie welcomed us & allowed us to check in early & even provided vouchers for breakfast. We appreciate Laurie going out of her way to make our visit to the area pleasant. The hotel was clean & the staff was excellent. We had a had a great day at the Ford Museum & a nice stay at the Best Western.

Mary J, Manager at Best Western Greenfield Inn, responded to this review
Hello Sharon F, Thank you for taking the time to give us this great review. We certainly appreciate you calling out Laurie and for giving all of your wonderful comments on her customer service. We are so glad you chose us and had a nice stay. Please come back and enjoy it a little longer next time!

"Older hotel, but a comfortable night's stay"

4
20/05/2017

I had requested a room on the top floor so that I could have a quieter room, and the clerk granted my request. She was friendly and professional. Although the hotel looks older, the room itself was comfortable. My room key didn't seem to work to gain access into the building, but there were several doors, so I was able to choose a door that was unlocked. Once I was in my room, I liked that there was a partial room divider to keep outside noise at a minimum (I had to get up at 3:30am). The room was super quiet, and I was very grateful. Everything was very clean and in good working order. The bed and pillows were comfortable, too. The only minor issue was when I left the hotel at 4:30am. The exit was closed off, so I had to go another way to leave the property which was a little confusing. Also, there was a strange odor in the elevator. Nevertheless, I would definitely stay at this hotel again.

Mary J, Manager at Best Western Greenfield Inn, responded to this review
Hello Donna S, Thank you for taking the time to give us this review. I am so glad we were able to accommodate your request and we appreciate you complimenting the front desk clerk. I apologize about the issue with your key and the doors but happy to hear you had a very comfortable nights sleep and that everything in your room was clean and in good working order. I understand the confusion about the gates being locked, but we do that for the safety and security of our guests. We definitely hope to see you back soon!

"ford museum &greenfield"

5
19/05/2017

make sure you understand about the museum and village trips. If you take the two day tour you can only go to one place a day if you go to both in one day you will have to pay the second day. the person at the museum that took our voucher for the tickets did not explain that to us.We had to change our trip from a 2 day to a single stay

Mary J, Manager at Best Western Greenfield Inn, responded to this review
Hello James T, Thank you for taking the time to give us this review and for the great rating despite the issues about The Henry Ford vouchers. I am not sure what happened but we explain to our guests that with our vouchers, you get to pick 2 out of 3 venues which is the Museum, Village or the Rouge Factory Tour. You can do the Museum and Factory Tour in usually 1 day but the Village requires a full day of your time. When they redeem your voucher from us for the first venue you pick, they will re-issue you a pass for the second venue of your choice which would actually be good for another year if you do not use it right away. I apologize about the misunderstanding and hope this helps any other potential guest that may be reading this response.

"Hotel worth living"

4
17/05/2017

This is a Hotel that is economical and best value for price paid. Staff is excellent and very cooperative. The location is near Dear born and that is good for business. I recommend this to everyone coming this way. The Hotel is pet friendly.

Mary J, Manager at Best Western Greenfield Inn, responded to this review
Hello Suresh S, Thank you for taking the time to give us this review. We extremely appreciate your compliments on the staff! We are glad that you felt our hotel was a great value and that it is in a good location for your travel needs. We are always ecstatic about someone recommending us and for that we thank you very much. We hope you will be back in the area soon!

"Silver medal, not gold"

4
17/05/2017

This is a very large, sprawling hotel and I would need to stay there at least a week before I would feel confident about finding my way around. The room we had was very nice, but as always, one or two bad points overshadow dozens of good points. In this case the curtains would not close completely, leaving a 3-4 inch gap, and the aerator on the sink faucet was plugged, sharply reducing water flow. Small defects like this tarnish an otherwise gold medal experience. I have gotten used to great free breakfasts in BW hotels and paying $12 for French Toast and s slice of ham was enough to make me a bit grumpy, despite the good service.

"Very Nice"

5
15/05/2017

I am always cautious about Best Western. Some are downright scary while others are a big surprise. Such was the case with the Greenfield Inn. The room was very clean, the staff was pleasant, the bed was ever so comfortable and it was quiet. We were part of a bus trip and some of our people were not pleased with the restaurant for dinner as the service was extremely slow and the food not that good. However, we did not eat, so it was no problem for us. The breakfast provided for our bus was excellent. Loved the pink color and the vintage furnishings which were all new as well as the carpet.

"The best"

5
14/05/2017

Very quiet and peaceful also very clean the pool was awesome as well the art on all the walls where very interesting, you should add some theme rooms that would be really cool like a safari or a beach room!!

Mary J, Manager at Best Western Greenfield Inn, responded to this review
Hello, Thank you for taking the time to give us this excellent review! We are honored that you consider us "The best". We are so glad you had a quiet and peaceful stay and enjoyed the pool and framed prints in the hallways. We also appreciate you noticing our cleanliness, we just recently had a Quality Assurance inspection and our housekeeping department received a well deserved Certificate of Excellence. We hope you will be back to visit us again soon!

"Family trip"

3
05/05/2017

Very clean spacious room. Was disappointed there was no breakfast. I was sure website said there was breakfast never heard of by without one. Pool was too cold to use and it was one of reasons we booked there.

Mary J, Manager at Best Western Greenfield Inn, responded to this review
Hello, Thank you for taking the time to give us this review. We are so glad you enjoyed your room and thank you for mentioning the cleanliness, we are very proud of our housekeeping staff! I apologize about the misunderstanding about breakfast, we have always had a full service restaurant that offers a cooked to order breakfast with quite a few specials at reasonable prices. I am not sure what happened with the temperature of the pool that day but I have let my maintenance staff know of this complaint to make sure it is corrected and thank you for bringing it to our attention.

"Detroit City"

5
04/05/2017

Love the Pink Palace will visit there again. The food was great . The staff made it easy to check in and out. I will be coming back to stay there again in the near future. We had a blast to come back to a cozy nice room

Mary J, Manager at Best Western Greenfield Inn, responded to this review
Hello William, Thank you very much for taking the time to give us this excellent review! We are so glad to hear that you love our Pink Palace and everything it has to offer. We especially appreciate your comments on the staff and food and that your room was highly satisfactory. We cannot wait for you to come back and enjoy all of the comforts again!

"Beautiful Hotel"

5
02/05/2017

Customer Service was top notch - friendly and assisting customers whenever they were asked or saw that one looked like they needed help. The rooms were very clean. The hotel common areas and rooms were furnished with beautiful furniture. The round the clock coffee and tea and the daily newspaper was a nice touch. We really enjoyed the onsite restaurant and bar. The bartenders and wait staff were very friendly and attentive. The only criticism we had was the quality of the food at Mugli's the on site restaurant. We ate breakfast there three times and dinner once. I ordered three different egg dishes and even just the scrambled eggs were not to my liking. In addition, there was a slight inattention to details (e.g., the cap on the bottle of hot sauce was caked with old sauce and we were given an envelope of tea that contained folded used sugar bags that was apparently bussed from a previous customer's table).

Mary J, Manager at Best Western Greenfield Inn, responded to this review
Hello, Thank you very much for taking the time to give us this excellent review! We sincerely appreciate your great comments on the customer service all around and the cleanliness of your room. We are so glad you enjoyed all of the beautiful furniture and antiques that makes us unique. I do apologize about your meals at the restaurant and the inattention to detail on those few items. I have definitely passed this on the restaurant manager and chef to assure that we work hard to bring ourselves up to the highest standards. Again, we thank you for your awesome review and hope to see you back soon!

"Air Travel Night"

4
22/04/2017

Nice hotel near the location I needed, by the airport. Room was clean and in good condition. The bed was very comfortable. Road noise was real noticeable. I had no problem sleeping through it, but it bothered my wife. If noise like that bothers you just ask for a room away from the expressway. Not much within walking distance, but they have most things right there. Breakfast is not included but you can still eat there for a reasonable price.

Mary J, Manager at Best Western Greenfield Inn, responded to this review
Hello, Thank you for taking the time to give us this review. We appreciate your compliments on the hotel and the room. Unfortunately, we are off of the expressway which can create the noise sometimes but we are always happy to accommodate guest requests to be away from it. We do have just about everything you can want in one location without having to leave the property and we do have some great breakfast specials to enjoy a hot cooked to order meal to start the day. We hope that you come back any time you are traveling through the area.

"Comfortable"

4
21/04/2017

Our family of two adults and extra-large 16-year-old was for a single night. Our room had two queen-sized beds that were very comfortable. The room was well equipped with a large TV, coffee maker and microwave. The exterior decor is a bit "Pepto Bismol", but the room was modernly decorated.

Mary J, Manager at Best Western Greenfield Inn, responded to this review
Hello Dwurtz, Thank you for taking the time to give us this review. We are happy to hear you enjoyed your room and all of the modern day amenities we have to offer. We are known as the "Pink Palace" because of the rare color and that was done intentionally to make us stand out as we surely do:) Please come back soon to enjoy the comforts again of the Best Western Greenfield Inn!

"Best Western Greenfield Inn"

4
13/04/2017

Nice room- disappointed that hot tub was broken. New person at check-in did not know what she was doing- took too long. Nice restaurant- good food. Would recommend hotel- close to Henry Ford museum. Need to repair road

Mary J, Manager at Best Western Greenfield Inn, responded to this review
Hello, Thank you for taking the time to give us this review. We appreciate you complimenting your room and the restaurant/food. We apologize about the hot tub, we understand how frustrating that can be and also sorry for the delay in getting you checked in. We thank you for your recommendations and hope the next time you are in the area, everything will be running as smooth as we always expect it to be. I will also be contacting the city about the roads as our harsh Michigan winters always cause damage to them.

"Do yourself a favor, stay somewhere else."

2
12/04/2017

This hotel is straight from the 1970s, and has not been updated since. The rooms, carpets, bathrooms, hallways, and everything about the hotel is old. The internet while free, is slower than molasses in the winter. The best part of the stay was when I asked for the hotel shuttle, I was told it had stopped running for the evening. I can understand that, it was after 10:30 pm and you can't ask for everything. But, lo and behold, 10 minutes after I checked in, here come the hotel shuttle dropping off guests. Nice touch.

Mary J, Manager at BEST WESTERN Greenfield Inn, responded to this review
Hello Scott, Thank you for taking the time to give us this review. We are a truly unique hotel that has been in the area for many years. Our Victorian theme has been a staple of the community since the 80's and was intentionally done this way to tie in with The Henry Ford, America's Largest History Attraction. We understand that the building is old but have done many improvements over the years to keep up with the modern amenities while preserving the history of the "Motor City" as well with our collection of over 600 automobile prints. I apologize about the airport shuttle but we do have limited hours, the van was still out when you had checked in because the guests we had picked up were at dropped off incorrectly at another hotel and we had to pick them up from there which were unusual circumstances that we do that so it had taken longer than we expected. That is why we could not guarantee any more pickups from the airport. I sincerely hope you would consider giving us another try to see everything we are intended to be.

"A Welcome "Port" for a Stormy Day"

5
08/04/2017

This is an unusual post in that usually you review a property that you have stayed in overnight. However, my experience here was so extraordinary I had to make an exception to this precedent. My story begins when I was attempting to cross into Canada with a fully-loaded Snap On Tool Truck. However, when I arrived at US Customs I was informed that their EXPORT SYSTEM was down and I had to exit their facility and wait until their system was back up. Unfortunately, this was on a Sunday and I was given no assurance that I would be able to cross at all that day. So, I left the facility and headed back West on I-94 to find a place to wait out their glitch. About 10 minutes on the road I spotted this very unique Best Western and being a Diamond member of their Rewards program felt right at home asking them if I could spend some time in their lobby and wait for clearance to cross into Canada. Being Sunday, their restaurant was very busy with local family business as well as hotel guests. However, Jessica, the Front Desk Clerk, was very hospitable and made me feel comfortable with "hanging out" in their very comfortable lobby. Jessica offered me their WiFi password so I could get my emails. At noon their restaurant closed (noon till 4 PM) and Jessica asked if I was getting hungry and offered me a list of local food that offered delivery to the hotel. I was thankful that she was looking out for my wellfare and enjoyed a delicious sub sandwich to hold me over. Several hours later it looked like I would not be crossing that day so I inquired about the availability of a room for the night. Because of my Diamond status, Jessica reserved a room which she upgraded to a Suite and offered me a discount based upon my AAA membership. An hour later I decided to take her up on her offer and checked into a gorgeous suite. However, I called US Customs one more time and was informed that their Export System was now up and had to "sheepishly" approach the Front Desk to cancel. They were very understanding and cancelled my booking and I was soon on my way to Canada thankful for finding a truly hospitable and caring place to relax while awaiting my fate. I am supremely grateful to Jessica and the staff at Best Western Greenfield Inn and hope to return soon for some real Rest and Relaxation.

Mary J, Manager at BEST WESTERN Greenfield Inn, responded to this review
Hello Robert, Thank you for taking the time to share this unique story about us. We are so happy that we were able to be hospitable to you during your troubles with the border and we are so glad you happened to find us. Thank you for all of your wonderful comments about Jessica, she definitely is very valuable to us and has been here for quite some time. We really do hope that you come back one day and get to experience everything else at our hotel that we have to offer. Thank you again for the great review and story!

"1 out of 1,000,000"

5
07/04/2017

amazing clean professional. absolutely wonderful place to stay. can't say enough good things about this hotel. . its a very safe and family friendly hotel. i was very impressed with he rooms and staff

Mary J, Manager at BEST WESTERN Greenfield Inn, responded to this review
Hello Xareea, Thank you for taking the time to give us this awesome review! We sincerely appreciate you mentioning all of the great characters of our hotel and especially for complimenting the staff and the rooms. We are honored that you consider us "1 out of 1,000,000"!

"Horrible Stay if you have Kids"

1
24/03/2017

This place has HORRIBLE service!! If you have any children, do not stay here. They are not allowed in any main area beyond 9pm. Pool area closed to kids, because ONE COUPLE wanted the pool area to themselves. Ridiculous! Cocky front desk staff--seem to enjoy telling the children they were to leave immediately. Earlier in the evening we asked for a suggestion on where to order pizza--they said "just google it."

Mary J, Manager at BEST WESTERN Greenfield Inn, responded to this review
Rachel, Thank you for taking the time and posting a review about your experience at our hotel. I am sorry that my front desk staff fell short in making your stay a positive and enjoyable one. Pool and pizza is a great way to spend a nice Saturday night at our hotel. After reading your review I have provided our front desk a list of places that will gladly deliver pizza to our hotel. Aside from the different options for pizza nearby, we also have pizza available in our on site restaurant Mugly's Food & Spirits. Also since reading your review, we are reevaluating our Adult swim policy as there seems to be a bigger demand for kids that want to enjoy our awesome pool than adults. Thank you again for staying with us and I hope that you give us another chance in the future to provide you with a much better experience.

"Overall a great experience"

5
20/03/2017

Booked a room for my nieces wedding. Loved everything about the hotel. It's next to a freeway and our room was on that side but it wasn't as bad as other places that were next to a freeway. Wish we'd had time to enjoy the restaurant, other family members said the omelette is huge and tasty. They also used the pool and hot tub and gave those two thumbs up. Maybe next time.

Mary J, Manager at BEST WESTERN Greenfield Inn, responded to this review
Hello Charlotte, Thank you very much for taking the time to give us this excellent review! We are ecstatic that you found us and loved your experience. We hope you will be able to come back to enjoy the great meals they prepare in the restaurant for breakfast as well as dinner. Also, please thank your family members for their compliments too. See you on your return trip to the area!

"The pink palace !"

5
22/11/2016

Good reasonable hotel close to Greenfield Village and Henry Ford Museum offering breakfast and a convenient shuttle service. Baked Cookies offered in reception in afternoon is a nice free extra treat. Would stay again in future.

Mary J, Manager at BEST WESTERN Greenfield Inn, responded to this review
Hello Denise, Thank you for taking the time to give us this excellent review! We are so glad you enjoyed our "pink palace" and that you were able to take advantage of our great packages and all that is included. Please come back soon!

"A great surprise!"

4
16/11/2016

Best Westerns have always been a safe bet for us. We were blowing across the country on a road trip and fortunately I have the wherewithal to make a reservation. Folks beware! If you're driving east in the autumn keep college football in mind! We were starting to get a little weary and thought we might stop earlier, in Ann Arbor. NOT a good idea.. The State Patrol actually closed some of the exit ramps because of the traffic involved with the game.. Lucky for us we had a reservation at the Pink Palace. The hotel is located right off the highway – very convenient. I'm guessing if you're familiar with the neighborhood you'd be able to find some decent restaurants. Fortunately they have a restaurant on site and my husband had an amazing burger.. The place was bustling with a tour of retirees plus a ton of kids and families. You have to sign a waiver that you won't have more than 5 people in the room and that you'll be respectful of the other guests.. I'm guessing this is due to the football crowd.. Our room was big, and clean and offered an assortment of pillows.. The bathroom was small, not a lot of counter space, but suited our needs. The room also had a very small refrigerator and a Keurig. We had a decent night's sleep and left early to hit the road! Would I stay there again? Doubtful that I would be driving by there again.

Mary J, Manager at BEST WESTERN Greenfield Inn, responded to this review
Hello, Thank you for taking the time to give us this great review! We especially appreciate your loyalty to the brand. Yes, we are crazy about our Wolverines at the University of Michigan(GO BLUE!) and the game days get a little tricky with traffic but we are so glad you made it to the Pink Palace! Thank you for complimenting the food and your room and nice to hear you got a good nights rest. We have that policy to sign every weekend in order for all of our guests to equally enjoy all of the amenities we have to offer. In case you are ever back in the area, please keep us in mind!

"Very nice and relaxing"

5
16/11/2016

We stayed on a Sunday and were able to check in early. We had the whole pool area to yourselves most of the day! It was very relaxing. I am just more upset with the maintenance they were doing to the pool area on our day of check out. We were planning on swimming that morning. But overall we had a great time!

Mary J, Manager at BEST WESTERN Greenfield Inn, responded to this review
Hello, Thank you for taking the time to give us this great review! We are so happy to hear we were able to accommodate your early check in so you can have a relaxing day and get the pool area to yourselves. I apologize about the morning of check out but we had some unexpected repairs that needed to be corrected immediately. I understand how frustrating that can be but I am glad you were able to enjoy your stay otherwise. Please come back to unwind anytime!

"Good for few nights"

3
14/11/2016

Spent 1 night during a business trip. Hotel is not too far from DTW Airport, with shuttle bus available (need to call on arrival). Old furnitures decorating the place, good bed and good service. Good for few nights

Mary J, Manager at BEST WESTERN Greenfield Inn, responded to this review
Hello Thiago, Thank you for taking the time to give us this review. We are so glad to hear you enjoyed your stay and hope you will consider us again if you are back in the area.

"wonderful hotel...the Pink Palace !"

5
14/11/2016

arrived on a girls' night away, to see the Henry Ford Museum. We were welcomed with smiles, cookies and information. Since there were 3 of us, we purchased another breakfast and admission ticket. Our room was spacious, clean had a bar frig and microwave. Even tough the highway was nearby, we barely heard it. Breakfast was to order and really good. Frank shuttled us to the Museum and he couldn't have been nicer. Raegan was so helpful as were the entire desk staff. The mall was just across the highway with lots of shopping.I would highly recommend staying here to visit Henry Ford / Greenfield Village.

Mary J, Manager at BEST WESTERN Greenfield Inn, responded to this review
Hello, Thank you for taking the time to give us this wonderful review. We are delighted you were able to get away and have a great "girls" night! We sincerely appreciate your compliments on the room and breakfast and so glad it was enjoyed. We also really appreciate you mentioning staff names as they have made a memorable impression. We are grateful for your high recommendation of us and hope you will be back for another night of fun soon!

"An exceptionally fun hotel."

5
02/11/2016

Stayed here for two nights so we could visit The Henry Ford museum and Rouge Assembly plant. Found the "Pink Palace" Best Western in Allen Park to be a Victorian attraction in itself! Well appointed with historical automotive industry décor. Comfortable clean room. Perfect setting for our mission. Restaurant was very good and staff was attentive and friendly. Appreciated the van service for the short ride to The Henry Ford attractions. Only downer was the 16 youth hockey teams using the hotel that same weekend.... Many of whom needed additional supervision. Cops came about 2:00 AM to break up a parent-coach fight that apparently wasn't settled on the rink.

Mary J, Manager at BEST WESTERN Greenfield Inn, responded to this review
Hello Stu, Thank you for taking the time to give us this exceptional review. We are so glad to hear you enjoyed your time here and all of the area attractions including our very own "Pink Palace"! We are also happy that you liked the rooms and we appreciate your comments on the cleanliness. Thank you very much for complimenting the restaurant and the staff. I apologize about the disturbance with the hockey groups, we do our best to keep all under control because we want all to have a fun and safe time. Unfortunately, there are some that try to prevent that. We hope you will be back to the area soon and stay with us again!

"Mixed review"

3
29/10/2016

Great location and we love the town. Great lakeside view. However this is an old hotel, apparently with several additions over the years. We were given a very inconvenient room location with stairs to climb as no elevator was available to get to our "lower level" room or to the "upper level" breakfast area. Most hotel staff was very pleasant and helpful, but breakfast crew could not keep up with replenishing menu items as they were used up. Edges around carpet were cruddy with many years of vacuums not able to clean.

"Ghosts at the Hotel"

5
26/10/2016

I have stayed twice before at this lovely hotel. What keeps me coming back are the rather extensive collections of automobile art displayed throughout the hallways. The hotel is a puzzle box maze of interconnected corridors which seem to go on forever, not unlike the Shining. In fact the good Dr. Kavorkian spent time at this grand hotel where he performed mercy killings for end of life people. They still roam the hallways I'm told. Several items that were secured in our bags fell on the floor while we were there. Spooky at Halloween too. Overall the hotel is a fun place to stay. You won't be disappointed. I'll go back again next time I'm in Detroit. BTW, the waitress Crystal confirmed that the place is haunted and was told to not talk about it by her boss. She freaked when the power went out unexpectedly one night and she refused to put glow sticks in the hallways. She is still working after four years and is a very nice person despite the ghosts. I especially enjoyed the bar. It is comfortable and inviting. I have stayed in quite a few hotels and this one is my favorite. We loved the Michigan Cherry salad, a must eat treat, at the restaurant. The pizza is chewy and wonderfully flavored. The fish fry came with a huge salad smothered in blue cheese. All my breakfast items were delicious. The location is close to downtown and Slow's BarB Q and only a short drive to Smokies in Wayandotte as well. Happy Trails To You, Until We Meet Again.

Mary J, Manager at BEST WESTERN Greenfield Inn, responded to this review
Hello Tom, Thank you for taking the time to give us this review and we sincerely appreciate your repeat business and so glad you enjoy the car prints. However, I am sorry to disappoint you that we are not haunted here at the Best Western Greenfield Inn although our theme and some of the décor of the hotel may sometimes present itself that way. I personally have been here 21 years and even working audit way back when, I never experienced any unusual activity. Although fun to believe, people like to tell tales of an "urban legend". The hallways are naturally going to be "spooky" anywhere if the power goes out especially here with our maze of corridors. The Dr. Kavorkian stories are purely a myth as well. We are so glad you enjoyed the bar and its atmosphere and we really are grateful for all of your wonderful compliments on the food. Please come back soon to your favorite hotel!

"A good sleep"

5
25/10/2016

We stayed at this Best Western while attending a 2 day class in the area. The check in was easy and the room was comfortable. We were on the first floor and is was quiet (except for a short time Fri night when people in the parking lot were a little loud) and the beds were very comfortable. The bathtub faucet dripped, but we reported that. We would stay here again. Breakfast was what we expected.

Mary J, Manager at BEST WESTERN Greenfield Inn, responded to this review
Hello Pam, Thank you for taking the time to give us this great review. We are so glad to hear that you enjoyed your room and the beds and were able to get a good nights sleep. Sorry about the parking lot noise for that short time, we did have a large group in here but we had someone monitoring the halls and outside so we could quickly dissolve the situation in case of any disturbance for our other guests. Thank you for bringing the faucet issue to our attention and we would certainly appreciate your return business.

"Train your cleaning staff"

1
21/10/2016

I was there on business and having worked long hours the day before, I wanted to only sleep in and get some rest and sleep all morning. At 9am, the cleaning lady rings the bell three times and comes inside the room waking me up and no apologies from her for coming in while I'm in the room sleeping. Mgmt has serious problems and they need not to bother ringing the bell unless its after 12 or later.....no one wants to be bothered this early. Will never stay there again.

Mary J, Manager at BEST WESTERN Greenfield Inn, responded to this review
Hello, Thank you for taking the time to give us this review. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I am sorry about them coming into your room in the morning and for her behavior on not apologizing. We do have quite a few guests that just leave without checking out at the front desk but I am not excusing her. I would just like to make a suggestion to use the do not disturb sign to avoid these situations in the future wherever you may stay but I am hoping you will consider giving us another try.

"Best Western Detroit"

4
19/10/2016

Excellent hotel and great value. Only 8 miles to downtown and I was very happy with all aspects. The room was very quiet. No road noise. Excellent pictures of vintage cars all over the walls. Only 2 miles to Greenfield which is a must to visit.

Mary J, Manager at BEST WESTERN Greenfield Inn, responded to this review
Hello John, Thank you for taking the time to give us this excellent review! We are so grateful to hear that you were very happy with all aspects of the Best Western Greenfield Inn. We also love it when our guests enjoy our amazing collection of car prints. Please come back soon to our great central location for all there is to see and do in the Metro Detroit area.

"We went to a concert at Fox Theater, 15 min drive to the theater."

3
17/10/2016

Room was ok,bed was comfortable,bathroom was clean,carpet very dirty and sticky ,a little noisy,you could hear water running somewhere there.... in the middle of the night,all night.The main complaint was that the cleaning lady rang the door bell(yes,the rooms have door bells ) at 8:30 am to clean !!! It was pretty scary,we didn't know what the hell that was,then,just because we did not put the "do not disturb sign "in the door,she knocked in the door again around 10:00 ,that was upsetting,we came back very late from the concert and we were looking forward to sleep in a little,considering that check out time was noon.....

Mary J, Manager at BEST WESTERN Greenfield Inn, responded to this review
Hello, Thank you for taking the time to give us this review. Thank you for complimenting the bed and bathroom, I will definitely have someone take a look at the carpet in the room and the running water situation and thank you for bringing it to our attention. I apologize about the cleaning lady but they often do check rooms to see if guests have left because many people do depart and just leave the keys in the room. It is always wise to use the "do not disturb" sign to avoid this and guarantee a good night's sleep anywhere you stay. We hope you enjoyed the concert and the beauty of the Fox Theater!

"Completely Satisfied"

5
17/10/2016

Our stay here was enjoyable in every regard. The check-in and check-out was easy. The motel staff were very friendly, courteous, and helpful. Denise and Markeia, the desk staff, took extra steps to make our stay pleasant. The comfort of the beds, the cleanliness of the room, and the amenities in the room met or exceeded our expectations. We recommend this motel to anyone staying in Dearborn. It is also close, with easy access, to the Henry Ford Museum and Greenfield Village.

Mary J, Manager at BEST WESTERN Greenfield Inn, responded to this review
Hello, Thank you for taking the time to give us this awesome review! We are honored to hear that you were "completely satisfied", that is definitely our ultimate goal for every guest. We extremely appreciate when we see great comments on the staff and especially when the names are mentioned, they have done their job to the highest potential and made an impression! We love that you were also happy about the rooms and that we exceeded your expectations as well. Thank you for your high recommendation and we hope you will be back soon for another great experience!

"Best Place To Stay For Henry Ford Museum"

5
17/10/2016

Our party of four (4) had nothing but compliments for hotel, restaurant and staff. When personal items were left in the room housekeeping was excellent in their effort to mail item back...what a gift to not loose valuables! Do not stay anywhere else. You will love the food and service given here. Shuttle to museum and airport was easily obtained.

Mary J, Manager at BEST WESTERN Greenfield Inn, responded to this review
Hello, Thank you for taking the time to give us this great review! We are so grateful for your compliments all around about the staff, hotel and restaurant. The housekeeping department always understands how something left behind can be valuable for our guests and they turn everything in and we are so happy when we can get it returned. We are also glad to know you loved the food as well. We always appreciate referrals and thank you for your comment about staying with us only! We hope to see you back on your next trip to the Henry Ford.

"Great Stay"

5
16/10/2016

We stayed two nights at this hotel. The staff was very friendly and were able to accommodate our request to be on the first floor near a door. The reception desk clerk had just baked cookies when we walked in so we got a treat at the time of check in. The room was on the back side of the hotel and was well appointed and very clean, with the king bed being very comfortable. We ate all our meals, breakfast and supper, in the restaurant as they do not have a breakfast room that is included with the reservations. The staff in the restaurant were friendly and the food was great. We were visiting the Henry Ford Museum on Thursday and Friday and the hotel was a perfect place to stay as the museum is just 2 miles away. If we were visiting Allen Park again, we would definitely stay here.

Mary J, Manager at BEST WESTERN Greenfield Inn, responded to this review
Hello Patricia, Thank you for taking the time to give us this review about your great experience! We appreciate you complimenting the staff and I am so glad we were able to accommodate your request and that you were very satisfied with your room. (Glad you got to enjoy the fresh cookies as well!) We also appreciate you mentioning the cleanliness of your room, we have a fine housekeeping department and are very proud of them. We are so happy to hear you enjoyed the food in the restaurant and we thank you for complimenting the staff there also. Please come back to the Best Western in Allen Park soon!

"NO ADEQUATE CLIMATE CONTROL AND POOR CUSTOMER SERVICE"

2
15/10/2016

Stayed at this facility and expected better for the price. I can't recall staying in a hotel where you could not control the room temperature, and the reasoning from the staff was that "the seasons are changing and the temperature outside is changing, so therefore we are switching over to heat". How, in this day and age, can you be given a box fan to put in the window, because someone arbitrarily decided to change the system for the whole hotel??? FIRST night - fine temperature control, no problem. SECOND night 75 degrees in the room and no cooler!!! If I want my room to be 65 DEGREES THAT IS MY CHOICE NOT BEST WESTERN'S!! RIDICULOUS and I will never stay here again and probably any other Best Western.

"Best western"

1
15/10/2016

I am here in the hotel- right now. Someone is having a little Halloween party in their rooms- absolutely no place to park- between guest for the little party and the way some equipment is park literally not a parking spot to be found. Front desk beyond rude when I stopped and asked where I could park because as an actual paying customer with a room I would think I would be entitled to one parking spot. That I should not have to park my car off of the property. Cannot describe in words how nasty she was... Perhaps I will go back to the front desk so I can post her name here. Just cannot understand how party guest would trump an actual paying guest. So how shall you make up for this shoddy treatment? You won't.

"Booked through website -Reservation Lost - Refused To Help"

1
14/10/2016

I booked online for a same day stay tonight. I arrived at the property and they said they didn't have my reservation. I booked it through this property's website (see photo), not a third party. The staff were not sympathetic and basically shrugged and said I would have to call corporate. I did and corporate did not have my reservation either? I asked the clerk if they had a room available anyway and she said yes, but it was not the same room type I reserved. I said whatever, we had been on the road for hours and told her to book it. I mentioned I have a dog with me and she said she didn't have pet rooms available. I calmly asked "so you can't help me then" and the clerk became agitated and said "WE HAVE NO PET ROOMS"...at no point in the booking process was I asked about pets and nowhere on this property's webpage is there any indication that there are only limited pet rooms available. I asked for the managers card and the clerk said something under her breath and gave it to me. I was flabbergasted and left. I usually stay at IHG properties, and this was my first experience with Best Western (and probably last). We went to a different hotel. Buyer beware.

"Went to Greenfield village car show."

5
12/10/2016

Wonderful. About 5th time we have stayed here. clean room comfortable beds. Van service time Henry Ford museum. Swam in the very nice pool and hot tub. Love the restaurant and food . The staff was very helpful. We wished we had stayed another night.

Mary J, Manager at BEST WESTERN Greenfield Inn, responded to this review
Hello, Thank you for taking the time to give us this great review! We are grateful for your repeat business, makes us feel we are doing everything right. We are so glad you enjoyed your room and the other amenities we have to offer. We thank you for complimenting the restaurant and staff as well, it is much appreciated. Please come back soon and stay as long as you like!

"Not ONE complaint "

5
12/10/2016

The big pink hotel ....I've always wanted to stay here, why? It's beautiful!!! So, when it's time to take a family vacay to Greenfield Village I was shocked how reasonable the pretty pink hotel was. Extremely convenient, right off the expressway, could not be better location. Front staff - AMAZING!!! SO friendly, truly EVERY one of them. Rooms, spacious and comf (fridge, microwave, coffee it BONUS)! Pool - quite large & my kids LOVED it was 8 &1/2 feet deep! Awesome hot tub / jetted exercise pool. Clean, clean pool area. Excellent restaurant for breakfast. Nice bar. GREAT outdoor sitting areas. Wifi is awful but oh well. ...ABSOLUTELY a 5

Mary J, Manager at BEST WESTERN Greenfield Inn, responded to this review
Hello, Thank you taking the time to give us this great review! First of all, we appreciate your continued patronage and we are so glad to know you love our "Pink Palace". We are honored and humbled by all of the wonderful comments and compliments, and we especially thank you for mentioning the staff. We are happy that you were able to bring the family for them to enjoy all of the amenities we have to offer as well. Please come back and see us soon!

"Meh..."

2
12/10/2016

The TV there was really small. I found a cigarette in my bed even if it was a non-smoking room. The room in general was really small. Luckily, I had The Henry Ford Museum to look after. The carpet in the hotel was fine. I could get the same in a motel!

Mary J, Manager at BEST WESTERN Greenfield Inn, responded to this review
Hello, Thank you for taking the time to give us this review. On behalf of our entire team, I would like to apologize for not exceeding your expectations. The satisfaction of our guests' is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests' in the future. I have also alerted our housekeeping manager about the issue in your room, cleanliness is never a problem so I have no answers as to why this incident occurred but she will definitely be looking into this and thank you for bringing it to our attention.

"Great Staff, Great Stay"

5
10/10/2016

This hotel has everything, restaurant, lounge, gym, indoor pool, meeting rooms, even a tiny gift shop, and yet does not put extra "authorizations" and "holds" on your card for any of them. This is a real plus for me since I don't enjoy waiting days or weeks for the money to come back on my card. The hotel is well decorated, many antiques and artwork and all fairly well kept. The hotel is older, but has been well maintained. The staff is wonderful especially Tanita. She assisted me with my reservation and answered many questions ahead of time for me. She was also there when I checked in which I appreciated also. The hotel has a nice bar & restaurant which I patronized and received good food & service. They also offer room service. The room was clean and ready for me even though I got there ahead of check in time. (Tanita helped with this also). The parking lot seemed to adequate in size and well lit which I appreciated since I came back late at night, both nights I was there. They offer a shuttle to Greenfield Village too. The only complaint I would have was regarding the elevator closest to the lobby. It was very slow and I never saw anyone use it. It also appeared to be on the small size which would make using a luggage cart tricky. Instead I had to go quite a ways to the back to get to a faster, bigger elevator. Other than this, I graded this stay excellent and would definitely stay here again!

Mary J, Manager at BEST WESTERN Greenfield Inn, responded to this review
Hello, Thank you for taking the time to give us this excellent detailed review! We are so glad that we seem to have satisfied every one of your needs and we sincerely appreciate you mentioning Tanita and the rest of the staff. Thank you for also complimenting the restaurant and bar for the food and service. We love to hear when we exceed our guests expectations. Please come back soon for another great experience!

"Wonderful Ford Museum/Greenfield Package"

4
05/10/2016

Very comfortable room, clean & convenient to attractions! Excellent package offering for the Ford Museum & Greenfield Village with tickets to the attractions included, as well as an excellent breakfast offering! Onsite restaurant had good offerings with very generous portions! Easy to get to the Museum & Village! Staff was helpful and informative! Overall - an excellent experience! Will stay again!!

Mary J, Manager at BEST WESTERN Greenfield Inn, responded to this review
Hello, Thank you for taking the time to give us this excellent review about the Best Western Greenfield Inn! We are so glad you were able to take advantage of our package and enjoy all of the amenities that are included. We appreciate the great comments on the restaurant and especially the compliments on the staff, we really love to hear that. Thank you for sharing your wonderful experience and we hope to see you back soon!

"Good Value and Fine Staff"

4
04/10/2016

This hotel will satisfy anyone who appreciates good value for the dollar. It's close to a number of attractions and is a quick on-off from the major Interstate. Good folks run it and it's obvious that they care about repeat visitors.

Mary J, Manager at BEST WESTERN Greenfield Inn, responded to this review
Hello Michael, Thank you for taking the time to review the Best Western Greenfield Inn. We appreciate your comments and we please ask you to continually pass that on. Thank you very much for complimenting the staff, that is always a pleasure to hear. We are one big happy family and we want our guests to feel that way as well and we truly do care greatly about our repeat customers and always love to see familiar faces. We hope you will be one of them if you are not already!

"Don't judge by the cover"

3
04/10/2016

Our first impressions were unsure but the room was clean and the price was acceptable. Location and lobby make you wonder if that is their best foot forward then I better check out the room first, that is what we did. We decided that it would be ok. We usually get something that my wife feels comfortable with, always more money. We both felt better after we checked facility. Staff was minimal but adequate and polite.

Mary J, Manager at BEST WESTERN Greenfield Inn, responded to this review
Hello Mark, Thank you for taking the time to review the Best Western Greenfield Inn. We appreciate not judging us by your first impressions and so glad you decided to stay and enjoy our hotel. We always allow our guests to take a look at the room prior if they are interested because we know they will be satisfied once they get a look and we take great pride in our facility. Thank you for mentioning the cleanliness of the room and for complimenting the staff.

"Best Western Greenfield - Eraring Project Kick-off"

5
02/10/2016

Ideal location, next to Airport with great service. Very interesting decor for my taste since I am a car buff and enjoy the prints and photos of old cars. Also took advantage of the proximity to the Henry Ford Museum.

Mary J, Manager at BEST WESTERN Greenfield Inn, responded to this review
Hello Kenneth, Thank you for taking the time to give us this review. Thank you for complimenting the great service, it is much appreciated! We are so glad you found us and were able to enjoy the car prints in the hallways and hope you had a memorable experience at the Henry Ford as well. Please come back and enjoy the amenities again at the Best Western Greenfield Inn!

"Clean and well maintained"

5
02/10/2016

We stayed one night 9/30. The staff was friendly and efficient. The room was clean and in good working order. The breakfast with the room was tasty and large. The price was reasonable considering the breakfast and tickets to Greenfield Village.

Mary J, Manager at BEST WESTERN Greenfield Inn, responded to this review
Hello Roger, Thank you for taking the time to give us this review. We really appreciate all of your great compliments on the cleanliness, maintenance and friendliness of the staff. We also are so glad that you enjoyed breakfast and were able to take advantage of our valuable package. Come back and see us again!

"Fun Hotel to stay in"

5
30/09/2016

We stayed here for one night as part of a tour group so can't comment on value for money. Our room was spacious and clean with a well appointed bathroom and all the ammenities needed for a comfortable stay. We had dinner and breakfast in the restaurant and both were enjoyable and reasonably priced. There was a room behind the lobby where I was able to use the internet, as I hadn't taken my laptop this was very welcome. All in all we enjoyed our stay and would definitely stay again if we happened to be in the area.

Mary J, Manager at BEST WESTERN Greenfield Inn, responded to this review
Hello, Thank you for taking the time to give us this great review! We value our tour groups as they are a big part of our business and so glad you were able to experience what we have to offer here at the Best Western Greenfield Inn. We appreciate your comments on the room and the cleanliness of it and also delighted that you enjoyed the restaurant food. Please consider us the next time you decide to take a trip and we will be waiting for you with the same hospitality!

"Little gem"

5
27/09/2016

A really great hotel that scores very highly on the satisfaction scale. Our one night stay Our room was spacious, and very well presented offering fridge, microwave coffee making facilities and large LCD TV. Two large beds which were uber comfortable eased the aches & pains away. The hearty breakfast was really good, with coffee top ups. The hospitality from hotel staff was very friendly indeed & enhanced the feel good factor. I'd recommend this hotel to anyone. Excellent.

Mary J, Manager at BEST WESTERN Greenfield Inn, responded to this review
Hello Charvelman, Thank you very much for taking the time to give us this excellent review! We especially appreciate your comments on the staff and so great to hear that you were highly satisfied with the whole hotel. It is nice to know when our guests acknowledge all of our amenities that we have to offer and are able to enjoy them! As always, we are extremely grateful when our guests say they will recommend us, that is what we work hard for and keeps us going. Please come back and experience our "Little gem" again soon!

"Just for fun..."

3
25/09/2016

Staff was friendly. Pool area very spacious and clean. Has private courtyard with (3) gazebos which made our stay nice. The hotel is nice with a lot of fun auto related pictures throughout the entire property but its getting a bit rundown. Corridor carpet is in desperate need of replacement although don't let that prevent you from staying. The entire place could just use some updates and "new stuff" smell. Food was good in the restaurant as was the service. Nice old school bar to relax with a drink. Very convenient to The Henry Ford Museum, Greenfield Village, airport and even to down town Detroit.

Mary J, Manager at BEST WESTERN Greenfield Inn, responded to this review
Hello Paul, Thank you for taking the time to give us this review. We appreciate you complimenting the staff and we are so glad you enjoyed our pool area and gazebos and car prints in the hallways. Yes, the carpet is in desperate need of replacement which is upcoming very shortly and we are very excited about it as well as more updates to what we have already done, which has been an ongoing process for about a year now. We are happy to know you liked the food in the restaurant and the service provided and that you were able to relax and unwind in our newly renovated bar. We look forward to your return visit for some more "fun"!

"Putrid Pink"

3
22/09/2016

The hotel room is fine. The air conditioner is loud and shakes when it runs. It is so noisy that guest can't hear the television. The room is clean, but not spotless. There is layered dust behind toilet, behind furniture and under sinks. The toilet flusher was broken-it had disconnected from plunger. Needs a refresh. Room service is poor. I ordered a pizza and soda. The kitchen said that the timing would be a little longer, maybe 15-20 minutes. After an hour and a half I called. the kitchen stated they forgot to get my room number. I was served soggy pizza under a plastic wrap - it was mush. I will not order room service again!

Mary J, Manager at BEST WESTERN Greenfield Inn, responded to this review
Hello Michele, Thank you taking the time to give us this review and I apologize about the issues you encountered during your experience. I will have maintenance look into the AC unit in the room and I have let the housekeeping manager know about the cleanliness problems, that is very unusual for us as we have a great staff in that department and do not get many complaints. Obviously, the room needs a good deep cleaning as well as it may have been overlooked when we had some renovations done to the room. As for the room service, there is absolutely, positively no excuse for that to ever happen! A sincere apology and fresh pizza should have been made, to say the least. Please consider giving us another try, as I believe we will make it right.

"Great Location and Atmosphere"

5
16/09/2016

Easy access to The Henry Ford Museum and Greenfield Village. Quiet and peaceful room. Felt very safe there. The front desk was very accommodating and friendly. Even the other guests were very friendly there! Nice restaurant and lounge on location. Very nice pool and exercise area. Great courtyard with 3 gazebos to hang out in. Even an outside grill to barbecue in if you would like. There is a microwave and mini-fridge in the rooms. Will definitely recommend to friends and family visiting the area. You can stay there with confidence.

Mary J, Manager at BEST WESTERN Greenfield Inn, responded to this review
Hello, Thank you for taking the time to give us this excellent review! We sincerely appreciate you commenting on all of the amenities we have to offer, this is great free advertising:) We are so glad you enjoyed your experience at the Best Western Greenfield Inn and we are always deeply grateful for recommendations. We are confident that other guests will have the same reaction and we hope to see you back in the area soon!

"Did not honor discount coupon"

1
16/09/2016

We have stayed at the Greenfield Inn twice a year for about 12 years now . We stop by at the Michigan Welcome center and some times we get a discount coupon for the Greenfield Inn . I have presented this coupon in the past and it had worked, on this visit I was told it would only work for a "low end room " , no where on this coupon does it state that the coupon is only good for a low end room ! I was told to keep the coupon and use it on our next visit , well that's not going to happen ! It appears that they had some staff changes .

Mary J, Manager at BEST WESTERN Greenfield Inn, responded to this review
Hello Jeffrey, Thank you taking the time to give us this review and I apologize about the misunderstanding with the coupon. We have not sent those coupons to the Welcome Centers in quite awhile now so I assume that what they have there is some residuals from the past so some of the staff might not be that familiar with them. Regardless, we would still honor them as we still have that rate code in our system for a standard room which is 1 King, 1 Queen, or 2 Queen bed rooms. Also, as a return guest, they should have been able to look up your history and I apologize again for them not researching this further. We appreciate your past business and hope you will be willing to give us another try in the future. If you will consider this, please contact us at [email protected] the next time you are in the area so we can make arrangements in advance so that everything will be correct upon your arrival.

"Good location but Pink - blech!"

3
12/09/2016

Location is hard to access but extremely close to Ford Museum. It's an older hotel, decor is very dated, and smells of residual smoke. Very hard to cool down room. Mattress was comfortable. No ventilation in very tiny bathroom. Glad we only stayed here one night on our road trip.

Mary J, Manager at BEST WESTERN Greenfield Inn, responded to this review
Hello Tammy, Thank you for taking the time to give us this review. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

"Our favourite hotel"

5
11/09/2016

This is our favourite BW and plan to return in the spring time to spend more time at The Henry Ford. This hotel is central to everything we need, shopping, dining and touring. Easy on/off a major thruway and very close to a major shopping center plus shuttle to and from the Henry Ford, exactly what we need!

Mary J, Manager at BEST WESTERN Greenfield Inn, responded to this review
Hello William, Thank you for taking the time to give us this excellent review and we are honored that we are your favorite hotel! We are in a great location for everything you have mentioned and so glad we are able to fulfill all your needs! Have a great rest of the year and we will see you next spring.

"very satisfactory"

5
11/09/2016

Excellent food and service in on-site restaurant. Rooms clean and everything worked. Pool area clean. Enjoyed the outside gazebos (3 on site). Staff very pleasant and helpful. Will stay again when we are in the area.

Mary J, Manager at BEST WESTERN Greenfield Inn, responded to this review
Hello Christine, Thank you very much for taking the time to fill out this great review! We are so happy to hear you enjoyed the food and service in the restaurant. Thank you for noticing our excellent housekeeping staff in your room and throughout the hotel. Most of all, we sincerely appreciate your response on the staff. Glad you were able to also enjoy the outside gazebos, it is always nice to have somewhere to relax and get some fresh air. Please come back soon!

"Hotel stay"

5
07/09/2016

I've stayed twice now. Rooms are clean and spacious. Front desk staff was courteous, friendly and helpful. If I'm ever in the city again this is where I'll stay. Pool area was clean and the children had lots of fun. It is right off 94 so it is easy to access Downtown and the Ford Museum. Great shopping area across the highway

Mary J, Manager at BEST WESTERN Greenfield Inn, responded to this review
Hi Davenia, Thank you for taking the time to give us this excellent review and thank you for your repeat business. We really appreciate you complimenting the staff and the cleanliness of the room and the hotel. We are so happy you and the children enjoyed the pool and the surrounding area. We hope to see you back to the city soon!

"The Pink Palace"

4
30/08/2016

It is pink and easy to spot during the daytime. I liked our king size room, but it was a long way from the lobby. We had breakfast at the on site restaurant, but I was surprised that there was not a free breakfast provided. This is a first in years of staying at Best Western hotels. Breakfast was reasonably priced. I got a good deal for a 3-day stay, so I can't complain too loudly. I was just surprised. The location is close to The Henry Ford. Shuttle service is available. The immediate area around the facility feels industrial. It is a bit isolated due to the highways around it. Despite following the "green" instructions to save laundering our sheets and towels, the linens seemed to have been replaced everyday. It's not that I don't like fresh towels, but why give the option if it is going to be ignored?

Mary J, Manager at BEST WESTERN Greenfield Inn, responded to this review
Hello, Thank you for taking the time to give us this review. The Pink Palace has been a landmark for many years now and hopefully for many more to come! We are happy to know you liked your room despite the long walk, it does get a little tricky in this large hotel. Unfortunately, we do not have continental breakfast and are not required to because we have the full service restaurant and lounge. We may be looking into other options in the future for our guests though. I am not sure what happened with the "green" instructions but I have forwarded this to my housekeeping manager so she can do some research and get this corrected, maybe it is just a misunderstanding or someone who was new, and we appreciate you bringing this to our attention. Please come back and see us soon!

"Tired But Acceptable"

3
30/08/2016

Pluses were the nice pool area (8 ft. deep pool, Jacuzzi), friendly staff, large room size, parking lot. Minuses were the horrible continental breakfast, older carpeting and woodwork, outside appearance (pink!), so soo restaurant food.

Mary J, Manager at BEST WESTERN Greenfield Inn, responded to this review
Hello, Thank you for taking the time to give us this review. We are happy to hear you enjoyed our oversized pool and area and also the size of your room. We always appreciate the compliments on the staff as well. I am sorry you were disappointed with the restaurant. We have been doing many renovations within the past year and there is more to come in the fall, including public areas such as carpet, furniture, etc. Unfortunately for some, the color of the building will not change, we will forever be known as the Pink Palace!

"Henry Ford Experience"

4
30/08/2016

Great package deal at this hotel to visit the Henry Ford. Bed and Bathrooms were clean, food in restaurant also was good. Courtesy shuttle also very good. The only complaint would be about the smoke. While it is a non-smoking hotel, and the room did not smell of smoke, there was always a smoke smell in the hallways, and lobby area. We just held out nose a bit, and walked straight to our rooms with no problem. It was a neat hotel to explore.

Mary J, Manager at BEST WESTERN Greenfield Inn, responded to this review
Hello, Thank you for taking the time to give us this review. We are so happy you were able to take advantage of our packages for the Henry Ford with breakfast and the shuttle service. Thank you very much for mentioning the cleanliness of you room and we really appreciate you complimenting the restaurant. I apologize about the smell of smoke in the hallways. Unfortunately, I believe when guests go outside to smoke, it still follows them back in a bit. Again, thank you for staying and so glad you got to experience and explore our hotel!

"Pretty darn good in pink!"

4
29/08/2016

I chose this hotel because it seemed easy to find after our night arrival at the Detroit airport and because the Henry Ford Museum was our first destination the next morning. When we pulled in, my husband said "a pink hotel?" But once inside, he was enthralled by all the car photos, paintings, prints, etc. that line the halls on each floor! Even though it was after 9, we had a nice dinner in the dining room -- and then he spent more than an hour taking photos of the hall art! Next morning, the Henry Ford was only minutes away. We liked the easy trip from the airport, so we reserved again for 10 days later. This time there were nearly a hundred mustangs in the parking lot -- so again I lost my husband and his camera for an hour or more! Discovered the Mustang Owners Club of Southeastern Michigan was having its annual Mustang Memories at nearby Ford World Headquarters. The hotel is spread about in 3 (?) wings, so wandering about gets a little confusing -- unless you're busy looking at the art and don't worry about finding your destination! Our room was spacious, great bed, nice furnishings.

Mary J, Manager at BEST WESTERN Greenfield Inn, responded to this review
Hello Linda, Thank you for taking the time to give us this great review and share your story. We are so glad you chose us so you and especially your husband could discover all of the wonderful treasures we have inside. It usually is everyone's first reaction about the pink building but it sure is a conversation piece! We love when we have car clubs stay with us too and fortunately you were able to be here for that also. We are so happy to hear that you enjoyed your dinner and thank you for your compliments on the room. Yes, the hallways are a little confusing but we want you to wander and enjoy the car prints and other antique gems we have. We hope to have you back real soon!

"Nice hotel close to Henry Ford Museum"

3
27/08/2016

Know locally as the Pink Palace. Nice hotel but very isolated and nothing close buy to get provisions if you don't have a car. Meal in restaurant was ok and breakfast the same. Service in restaurant was slow. Nice touch with cookies in reception in the evening, room was clean and tidy. Did use the pool.

Mary J, Manager at BEST WESTERN Greenfield Inn, responded to this review
Hello, Thank you taking the time to give us this review. I apologize about the service in the restaurant but so glad you enjoyed the cookies and your room and thank you for commenting on the housekeeping department, they always do a very fine job for us. Please come back to the Pink Palace soon!

"Celebration"

5
27/08/2016

I held a 80th birthday celebration for my mother. The event was done so well by the hotel staff she was left with tears. From the check-in, through the event, and check out the staff was outstanding. Everyone went out of their way to be accommodating. The attention to detail was incredible.

"Wedding"

4
25/08/2016

Nice hotel, could use some updating, carpet in hall was pieced together with duct tape. Beds very comfortable. Breakfast not included unless you had a package. We were there for a wedding and stayed 3 nights. Staff was very nice and helpful.

Mary J, Manager at BEST WESTERN Greenfield Inn, responded to this review
Hello, Thank you for taking the time to give us this review. We are so pleased to know that you enjoyed the comforts of your room. The corridor carpet is first on the list of renovations this fall, we know it is not a pretty sight. Your comments on the staff is sincerely appreciated. Please consider us again if you are ever back in the area, try the Henry Ford experience, we do have some great package prices.

"Very Good Experience"

4
25/08/2016

I would recommend the Greenfield Inn for it's unique and enjoyable experience. The restaurant was really good and actually had reasonable prices. The staff went over and above to help with all our needs.

Mary J, Manager at BEST WESTERN Greenfield Inn, responded to this review
Hello Patricia, Thank you for taking the time to give us this great review. Thank you for your description and recommendation on your experience, I have always said that we are pretty "unique" and we are so happy to know it was an enjoyable stay! We sincerely appreciate anytime someone gives us such good comments on the staff and glad to know you liked the food in the restaurant as well, we do too! Come back soon and spread the word!

"Best value, great guest experience"

5
25/08/2016

We stayed here for the purpose of experiencing the Henry Ford Museum and Greenfield Village. The staff were amazing, always wanting to do whatever they could for us. The room and bed were very clean, well appointed and comfortable. Highly recommend this hotel. Great value!

Mary J, Manager at BEST WESTERN Greenfield Inn, responded to this review
Hello LeslieRose, Thank you for taking the time to give us this great review! We are so happy to hear you enjoyed your experience at the hotel and were able to take advantage of the valuable packages we have to offer for the Henry Ford. We really appreciate your response on the staff, that is always a pleasure to hear and so glad you enjoyed the comforts of your room. Your high recommendation is an honor and please tell everyone you know!

"Nicely kept old lady affectionately called the pink palace"

4
24/08/2016

I have stayed here 2 's in the past year. Yes it is old but the rooms I've been in were all clean and very spacious. In fact for a family they have a 'bigger' room option that works great for accommodating all that luggage, a roll away, etc. The queen size beds are very comfortable, prices very real for the value. There is no free breakfast here but a sundry shop w $2. frozen sandwiches if you don't wish to be seated in the on-site restaurant. Such a perfectly convenient place to stay when visiting The Henry Ford stuff.

Mary J, Manager at BEST WESTERN Greenfield Inn, responded to this review
Hello Star, Thank you very much for taking the time to give us this review. We appreciate your response on the upkeep of the hotel even though it is an older property, we do take great care in the maintenance and cleanliness aspect of it. We are so glad you enjoyed your room and the comfort of the beds. We sincerely thank you for your repeat business and please come back and visit soon!

"Perfectly Pink"

5
23/08/2016

Two weeks in a row I stayed for business in the Detroit area. This BW is very clean, and I am a clean freak. No stray hairs, no dust or dirt behind furniture, no stains-very clean! The staff have been very friendly and kind. Room service is fast and the food is good. My first stay was several nights and housekeeping was terrific! The second stay was overnight. Both rooms were large and we'll do prayed for the Henry Ford Museum & Greenfield Village area.

Mary J, Manager at BEST WESTERN Greenfield Inn, responded to this review
Hello Michele, Thank you for taking the time to give us this perfect review and for finding your new home away from home! We really appreciate your wonderful comments about the staff and especially for giving such great details on the housekeeping department and their cleanliness. We know what superstars they are for us and have been and it's so nice to hear when others really take notice. We are so glad that you enjoy the food and the convenience and timeliness of the room service. Again, thank you very much for your comments and we cannot wait to impress you again on your next trip!

"Always great!"

5
22/08/2016

This is my go-to place in Detroit! Great little pub and good food. Wonderful pool and courtyard with flowers and gazebos, Also, nice to be able to turn off air conditioning and open windows. Pool open early and late with special hours for "adults only".

Mary J, Manager at BEST WESTERN Greenfield Inn, responded to this review
Hello Bonnie, Thank you for your great review and as always, thank you very much for your repeat business! It is always wonderful to see return guests and familiar faces, makes us feel we must be doing something right. We are so glad to hear you enjoy the property and all the amenities we have and we look forward to your next visit!

"No free breakfast???"

3
20/08/2016

Overall a decent hotel, but a bit pricey for what you get. Seriously, no free breakfast? There are plenty of choices in the area for less that at least give you breakfast. While this place does have an airport shuttle, we waited 40 minutes to be picked up because the driver couldn't find us, at the shuttle pickup. Our room was a long walk down the hallway. The location is good, between the airport and the city. Restaurant was decent.

Mary J, Manager at BEST WESTERN Greenfield Inn, responded to this review
Hello David, Thank you taking the time to give us this review. Unfortunately, we do not have a free breakfast because we have a full service restaurant/lounge onsite. We have been discussing options of possibly in the future changing that and offering some type of continental breakfast. I apologize about the delay at the airport. In the future, you can request a room closer to the front desk if you do not have transportation, we know how long our hallways are, especially when traveling with luggage and all. Overall, I am happy to know you still enjoyed your stay and the restaurant.

"Beautiful hotel with lovely antiques"

5
20/08/2016

This hotel is very beautiful and has some lovely antique furniture. They also have a nice lounge on site. Outside in the courtyard are some cute gazebos that are wonderful to lounge in. Very pleasant stay.

Mary J, Manager at BEST WESTERN Greenfield Inn, responded to this review
Hello Cheryl, Thank you for taking the time to give us this excellent review! We are so happy to hear you appreciate the great beauty and character of the Best Western Greenfield Inn. The original owners took a tremendous amount of time and pride in traveling all over the world and picking up these unique pieces we have in the building today. We are also pleased to know that you enjoyed the lounge and the courtyard and were able to unwind and relax! Please come back for another pleasant stay soon.

"nice place to stay"

4
20/08/2016

friendly staff and clean hotel, easy to find, nice restaurant and bar/lounge area, pool and hot tub clean, good parking, comfortable beds, nice big screen TV, yummy cookies in the afternoon, nice shopping mall and restaurants close by

Mary J, Manager at BEST WESTERN Greenfield Inn, responded to this review
Hello Guy, Thank you for taking the time to give us this great review! We really appreciate you mentioning all of the amenities we have to offer and so glad you were able to enjoy them and especially those cookies, we all like to indulge on them also, maybe a little too much sometimes! Please come back for another stay soon.

"Great experience!"

5
13/08/2016

This Best Western is perfectly located for visiting Henry Ford Museum, Ford Rouge Factory Tour, Greenfield Village, and Greektown. The accommodations are clean, well kept, spacious and clean pool, in-house restaurants, and plenty of parking. The staff goes out of their way to make you comfortable, quiet at night. Good value, too!

Mary J, Manager at BEST WESTERN Greenfield Inn, responded to this review
Hello Gloria, Thank you taking the time to share your great experience! You are very gracious in all of your comments especially about the staff, that is much appreciated in itself. Thank you for noticing the cleanliness efforts of our housekeeping department as well as the maintenance of it. Hopefully, you are planning your next visit to one of the local attractions soon!

"The Pink Palace"

5
12/08/2016

Excellent hotel. Close to Greenfield Village and the Henry Ford Museum. The staff was friendly and efficient. The food was good and reasonably priced. The pool, sauna, and hot tub were excellent. The Chlorine levels perfect, no burn or itch from the water. Loved the outside Courtyard with the gazebo's. Will likely go back.

Mary J, Manager at BEST WESTERN Greenfield Inn, responded to this review
Hello Mark, Thank you taking the time to give us this "excellent" review! We sincerely appreciate your comments on the staff and so glad you enjoyed the food. Thank you for giving the pool area such great remarks also, our maintenance staff takes great pride in making sure the pool is just right for our guests. I am also happy to hear you were able to relax in our courtyard outside. Thank you again and come back soon for another great experience!

"Great stay!"

4
12/08/2016

We spent 2 nights at the Best Western Greenfield Inn and everything was great. Our room was very nice and clean and the mattress was very comfy too. The shuttle service to the Henry Ford Museum and Greenfield Village was so convenient and the drivers were very friendly and helpful with area information. The food in the restaurant was excellent and big portions too. Overall this was a great experience and I would highly recommend this motel when visiting the area.

Mary J, Manager at BEST WESTERN Greenfield Inn, responded to this review
Hello, Thank you for taking the time to give us this review and it is much appreciated to hear that your experience was great! We are so glad that you noticed the cleanliness of the room and that you enjoyed the mattresses, we do get quite a few compliments on them. Thank you for praising our drivers and the food, I will commend them and let the restaurant know of your excellent comments. We are honored that you would highly recommend us, word of mouth is still the best advertising!

"Great Family Value for families visiting Greenfield Village/Henry Ford"

5
11/08/2016

Great choice for families on a budget visiting the Village and Henry Ford. Clean hotel, friendly staff, clean pool/hot tub. The free breakfast is awesome!! This hotel is an excellent value when coupled with Greenfield Village and the Henry Ford/Rouge tours. Hotel also covers your parking at Greenfield Village. High recommendation for this hotel.

Mary J, Manager at BEST WESTERN Greenfield Inn, responded to this review
Hello Kurt, Thank you for taking the time to give us this great review! We pride ourselves on being a family friendly hotel and we always keep that in mind when setting our package prices. We have been preferred partners with the Henry Ford for many years now. We thank you for also mentioning our staff as well as noticing the excellent job our housekeeping department does. Your high recommendation is greatly appreciated and please pass it on!

"Excellent Location for Henry Ford"

4
10/08/2016

The ladies at the front desk were very friendly and helpful. After checking in we realized the room we had reserved (handicapped with 2 queen beds) was smaller than expected so we requested a suite. The staff quickly obliged and we were moved into the Henry Ford Suite - a huge room with two queen beds, a sofa bed and dining table that accommodated four people. It had the usual coffee maker, refrigerator and microwave. Our only complaint concerned the sofa bed. It was partially broken but usable. Also no sheets, pillow or blanket were provided for it. We used their free shuttle to and from the Henry Ford Museum. it was prompt at each end and we had very nice, friendly drivers both ways. We would definitely stay here again.

Mary J, Manager at BEST WESTERN Greenfield Inn, responded to this review
Hello Margaret, Thank you for taking the time to give us this great review and we appreciate you complimenting the front desk staff and drivers. I am so glad we were able to accommodate you in the larger room and it had met your satisfaction. I apologize about the sofa bed, I will have our maintenance staff take a look at that. We will be replacing them in the near future along with continuing our ongoing renovations. We thank you in advance for your repeat business!

"Great place"

5
10/08/2016

This is nicknamed the Pink Palace. Rightly so. Great place to stay, right off the highway so easy on and off. Minutes from Greenfiled Village, Henry Ford Museum, Detroit Zoo and 20 minutes from Comerica Park. The room was very clean, mini fridge, microwave, keurig coffee maker. We really enjoyed out stay

"Very impressed"

5
09/08/2016

Tanita checked us in and I was impressed with her friendliness. We needed to add a night and she was super efficient at handling this. The 2nd night there my husband slipped in the Bathroom a cracked the reservoir of the commode. He was unhurt so our concern was more for the damage he had done to the room. Tanita assured us it was OK and ask if Bob needed to be seen by a Dr. We assured her he was fine and she started immediately to work on relocating us to another room and help moving. As it turned out, the maintenance guy replaced the whole commode and we did not have to move. Several times I had questions and each time Tanita. The whole staff was very friendly and helpful but Tanita was exceptionally helpful. The whole hotel was clean and nice except the carpet could have used a cleaning our room was clean and the bed and pillows very comfortable however it did have a stale smell. The service at breakfast was very slow but it was not the fault of the poor waitress who was not only seating people but waiting on them and taking the money at the register. Another lady finally showed up to help and things were better but by then there were more customers and service was still slow. They were doing all they could. Still a pleasant stay and I would stay again. Also they have a pretty little courtyard and a gas grill right out by the covered pool area that was really nice to relax and visit with other guests.

"Nice hotel...nice price ... mixed experience"

3
08/08/2016

We stayed at this hotel for a couple of days...the front desk people were very gracious..made us feel welcome... Room was spacious and well appointed,and the prices were quite reasonable. They offer free shuttle service to local attractions,which is a big plus. The pool and hot tub were also very nice, until a lady came into the pool carrying a baby with an obviously loaded diaper... Swimtime over so I went into the hot tub which was wonderful. We had dinner at O Henry's in the hotel. Good food but some of the worst service anywhere . Both the hostess and waitress were sullen, took an inordinately long time to do their jobs.. And acted like we were inconveniencing them by being there...45 minutes is just unacceptably long to wait foe dinner. Food was very good when it did come though. So all in all it was a mixed experience

"Greenfield Inn"

5
07/08/2016

I have used this hotel in the past, and stayed again as we wanted to visit the Greenfield village. Good hotel nice staff. The room and pool area was really good, the girl who checked us in was a star. Only minor negative was dinner in the evening, choice wasn't great and the service was really slow and only three tables had guests eating. I would stay here again the next timme I am in town.

Mary J, Manager at BEST WESTERN Greenfield Inn, responded to this review
Hello David, Thank you taking the time to give us this review and welcome back! Thank you for complimenting the staff and for saying the front desk receptionist was a "star", that makes us proud! We are so glad you enjoyed your room and the pool area. I apologize about your dinner experience and the service. Hopefully you will be back to the area again real soon!

"Nice room"

4
06/08/2016

We had a very nice stay at this hotel. It was very close to the Henry Ford and a big mall was just across the interstate. As I checked in I was very pleased with the friendly reception I received. We travel with a small puppy and they were very accommodating for her. I loved the pictures of the old cars in the hallway. The hotel is not new bit is well maintained. Did see some carpet in one of the hallways that had a lot of wear. They had a very nice inside pool area. They provided vouchers for discounted tickets to the Henry ford an greenfield village as well as courtesy transportation. Our room was very comfortable and very clean. That is a very important feature for us. We have stayed in 5 stars that weren't as clean. We ate breakfast at the restaurant one morning. It was good and a large portion, just a little over cooked for me. We would stay there again.

"Very Nice Stay"

5
01/08/2016

Our experience was wonderful. The hotel was a great location for our trip to the Henry Ford Museum and Greenfield Village and the Detroit Tigers game. Our family of 6 comfortably fit in the room with 2 Q beds and a pull out couch. Kids enjoyed the pool area.

Mary J, Manager at BEST WESTERN Greenfield Inn, responded to this review
Hello, Thank you for taking the time to give us this wonderful review. We are so glad that you had a great comfortable stay with the family and that the kids were able to have some fun in the pool. Hope you enjoyed the local attractions and hopefully our Tigers won and provided a good game to see! Come back and visit us again.

"Going to The Henry Ford? Stay here!"

5
27/07/2016

We had a wonderful visit to The Henry Ford - and the Best Western Greenfield Inn was a big part of that! * Everyone at the desk was friendly and extremely helpful! One evening we decided to go to the Detroit River Walk, and the young lady at the desk printed out directions for us. The warm chocolate chip cookies at the front desk were a real treat, too! * We got The Henry Ford package - voucher for admission, shuttle to/from, full breakfast. It was a great value and made everything so easy. On the ride to and from, we met some great people as well! * We plan to return to Detroit to see the rest of The Henry Ford, and will absolutely stay at the Best Western Greenfield Inn again!

Mary J, Manager at BEST WESTERN Greenfield Inn, responded to this review
Hello Jerilynn, Thank you so much for taking the time to give this wonderfully detailed excellent review! We are so glad to hear that you had a great stay from start to finish and from the sounds of it, maybe even gained some new friends! We are very proud of our partnership with The Henry Ford and are so happy to be able to play a big part in the guests experience of it. We sincerely appreciate your great comments on the staff as well. Please spread the word about us and come back real soon!

"Good hotel in poor location"

4
24/07/2016

Hotel is nice with clean rooms and interesting decor on the walls of the halls. Internal layout can be a little confusing at first. The hotel is not within walking distance of local shops (and guests are warned that walking in the local area is not safe) so market would be for people on driving holidays.

Mary J, Manager at BEST WESTERN Greenfield Inn, responded to this review
Hello, Thank you taking the time to give us this review. We are so glad that you enjoyed the rooms and the décor in the hallways, the classic car prints have been a staple of the Best Western Greenfield Inn for many years. I know the layout is a little confusing, I still get lost sometimes even after working here for awhile now! Unfortunately, our location is in an area that you cannot walk to shops, it is not that the neighborhood is not safe, it is just that there are no sidewalks on the road we are on to be able to. We want our guests to take advantage of the many amenities we have on-site without having to travel such as the restaurant/lounge, swimming pool, gift/snack shop, and much more. Thank you again and please come back for the experience soon!

"Road trip"

4
21/07/2016

On our way home from our road trip and done for the day and pulled up to this beautiful pink large place and got a room. The room is spacious, updated and clean. The shower was hot and took off the days sweat. Decided to go to the restaurant on sight because tired of driving, not many people but the food was good and filled us up to return to our room for a relaxing night before hitting road again.

Mary J, Manager at BEST WESTERN Greenfield Inn, responded to this review
Hello Lisa Y, Thank you for taking the time to give us this review and for stopping at the "Pink Palace", we are so glad you decided to pull up! It is so nice to hear first timers responses. We are very happy you were able to enjoy the amenities and relax and get a good nights sleep before your travels home. Thank you again and don't forget about us on your next trip!

"Nice place to rest your head"

4
21/07/2016

Stayed here for a weekend and had a nice stay. Rooms were cozy and comfy. Fridge in room and coffee maker. There is a restaurant there that we didn't have a chance to eat in with a bar. Check in was a breeze and the price was right. There is also a swimming pool that is open late.

Mary J, Manager at BEST WESTERN Greenfield Inn, responded to this review
Hello Loriesco, Thank you for your great response. We are so glad to hear that your weekend stay was enjoyable and that you liked the comfort and coziness of our rooms. We have been in the process of some renovations for the past year and it is awesome to hear that it is being noticed in our guest reviews. Please come back soon and experience our restaurant/lounge which will give you the same feeling as the rest of the place!

"Fabulous stay"

5
20/07/2016

This is a full-service, first-class hotel in every way. Very efficient check in process, beautiful grounds and rooms that are impeccably maintained. Fridge and microwave in the oversized room with good counter space in the bathroom. Indoor large pool and hot tub, both exceptionally clean. Add a full-service restaurant and lounge, this hotel has it all. Conveniently located off the freeway, the only thing keeping this from being absolutely perfect is that the actual neighborhood itself is not conducive to evening walks or morning runs. Other than that, this hotel does not disappoint. We look forward to staying here again.

Mary J, Manager at BEST WESTERN Greenfield Inn, responded to this review
Hello Dan, Thank you for taking the time to give us this "fabulous" review and we are honored to have you say that we are "first-class"! We are so glad you were able to enjoy all of the amenities we have to offer. We sincerely appreciate you noticing our cleanliness and maintenance of the hotel, it is something we work very hard for to impress our guests which should always be an absolute standard anyway. We look forward to your return visit!

"Affordable"

5
19/07/2016

Just came back from a girls road trip. We stayed for 3 nights and purchased the package that included admission to the Henry Ford and Greenfield Village. The room was very comfortable and clean. Staff were friendly and the breakfast that was included for 2 mornings was excellent.

Mary J, Manager at BEST WESTERN Greenfield Inn, responded to this review
Hello, Thank you for taking the time to give us this great review. We are delighted to hear that your road trip was a success and very enjoyable! We are always happy to hear good comments about the staff, including our excellent housekeeping employees for their cleanliness. Come back soon and take advantage again of our packages!

"Pink!"

4
19/07/2016

This hotel is nice. Rooms were good, bed was good. The room had very nice décor. the hotel was older but nice. Parking was available and their parking was secure at night with locked gates. I would consider staying here again.

Mary J, Manager at BEST WESTERN Greenfield Inn, responded to this review
Hello, Thank you for taking the time to give us this great review. We are so happy to hear that you enjoyed your room and bed, which have been newly remodeled in the past year. We are also very glad to hear that you felt secure in our parking lot, safety is always a top concern for our guests. We look forward to your return visit!

"Everything you need under one roof!"

5
18/07/2016

An older property which is beautifully maintained with a lovely courtyard for relaxing. A gas grill is provided! Great pool which is immaculate. Good food which is reasonably priced and a lively pub. You can open the windows here - another nice surprise. A great staff that just cannot do enough to make your stay pleasant. Charming property!

Mary J, Manager at BEST WESTERN Greenfield Inn, responded to this review
Hello Bonnie, Thank you for taking the time to give us this wonderfully detailed and excellent review! We are so glad you were able to relax in the courtyard and get "fresh" air in your room. We appreciate you noticing our care in maintaining our property and our cleanliness. We are also delighted you enjoyed the food and the pub. But most of all, it is always a pleasure to hear great comments about the staff. Please come back soon!

"Nice average hotel. Affordable price"

4
08/07/2016

Very spacious Family Suite. Very surprised by it. Had a full size dining room. Sofa bed. Nice size Mini Fridge. FYI, the pool is separated . Goes from 3 foot to 8 foot section. Nice for adults. Nice oversized hot tub too. Rooms are little dingy. Needs deep cleaning. Toliet leaked alot. Too bad there was 5 of us and no promotions for us for Henry Ford, only for standard rooms. Need promotions for larger families. we are spending more on our rooms

Mary J, Manager at BEST WESTERN Greenfield Inn, responded to this review
Hello Margarita, Thank you for taking the time to fill out a review. We are so glad you enjoyed the spaciousness of your room and all of the amenities that come with it. It is also nice to hear that you really liked our pool area. I am a bit disappointed in hearing that the room was not up to our usual superb cleanly standards. I have passed this information on to the housekeeping manager and also the toilet problem to our maintenance staff. Please contact me next time if you come back to the area for the package and I will assist you in working something out for that with the larger room.

"Good rooms and good rates"

5
05/07/2016

We spent one night at the Best Western here. We were very pleased with the rooms, the rates and the free breakfast in the morning. Our room was on the first floor and very close to where we parked our car. They were very friendly and accommodating, too. We would definitely stay there again.

Mary J, Manager at BEST WESTERN Greenfield Inn, responded to this review
Hello, Thank you for taking the time to give us a good review and we are so pleased that you were pleased with everything! We especially appreciate your comments on the staff and glad that the room proximity to the parking lot was a convenience for you. Hope to see you back in the area soon!

"Great place to stay"

5
04/07/2016

This is our second stay at Greenfield Inn while visiting family. We enjoy staying at historical Inns and find the look at this hotel to be similar - fitting since it is so close to Henry Ford museum and Greenfield Village. The beds are comfortable, the staff pleasant and helpful, and the facilities well maintained. Our grandson spent a lot of time in the large indoor swimming pool and the extra large hot tub. We ate at the restaurant several times and it is good. We have no complaints and will be back next time we are in the area.

Mary J, Manager at BEST WESTERN Greenfield Inn, responded to this review
Hello, Thank you for returning to the Best Western Greenfield Inn and for sending in this great review! We do have a great partnership with The Henry Ford and that was the idea with the original owners to tie the 2 entities together. It is always nice to hear the awesome comments about the staff and that we are all doing our jobs when guests notice the maintaining of the hotel. Glad your grandson had a great time as well and that you were able to enjoy our restaurant. Please come back soon and recommendations to others would be greatly appreciated!

"This is a big Best Western- PINK and a good place to stay !"

4
02/07/2016

My husband and I were traveling from the west coast and got a room here- It was nice, clean, and safe. The reviews said they were renovating- halls look great- don't know what they have planned for the rooms?? Breakfast in the restaurant was good - big portions of hash browns and eggs. he price for the room was gret and we would stay here again

Mary J, Manager at BEST WESTERN Greenfield Inn, responded to this review
Hello, Thank you for taking the time to fill out this very good review and we are so glad you found us! We are a pretty larger than normal Best Western so our renovations has been an ongoing process for about a year now and that will continue after our summer season. And yes, the PINK definitely makes us stand out! Thank you for complimenting the restaurant breakfast, we enjoy it quite often here too, satisfies for most of the day sometimes. Please come back and see us soon!

"Trip to see the Tigers"

5
01/07/2016

This is the second time we have stayed at the Best Western in Allen Park. This hotel is very clean, staff is friendly, and the pool area is nice. The restaurant is convenient for drinks, but we did not eat there. I also like that there is a refrigerator in the room. The place is definitely dated, but it is extremely clean and comfortable. It would be nice to have a larger safe, but that's really my only complaint. Also an easy drive to Detroit, where we went to see the Tigers play.

Mary J, Manager at BEST WESTERN Greenfield Inn, responded to this review
Hello, We are so happy to hear that you are a returning guest and that your review sounds like you think pretty highly of us! Thank you for the wonderful comments on the staff and cleanliness of your rooms. Our housekeeping department is top notch and has received many awards for it every year. We have been doing quite a bit of updating and that will continue after our summer season. The larger safe could be a possibility in the future, we want to improve every aspect we can for our guests. Come on back and see our boys play anytime, GO TIGERS!!!

"Great stay"

5
01/07/2016

Clean, hospitable, good food, free shuttle to airport and Henry Ford. Beds comfortable and rooms attractive. We did have a problem with the AC but that was fixed very quickly after we brought it to the attention of the front desk. Also, the food in the restaurant was better than last years. I think they may have changed operators. Nice breakfast choices were available for those who bought the Ford package. Faxes were received and sent for free. What a bonus.

Mary J, Manager at BEST WESTERN Greenfield Inn, responded to this review
Hello, Thank you taking the time to send in a review and we are so happy to hear that you had a great stay! Thank you for all of your nice compliments about the beds, rooms, shuttle, food, and the hospitable and attentiveness of the front desk and maintenance staff. We are glad we were able to assist you with your faxes also. Hope to have you return year after year!

"Great location, needs some TLC"

3
30/06/2016

We stayed here for 2 nights during father's day weekend to visit the Henry Ford Museum. Not knowing where to stay, I went with a recommendation to stay here at the Best Western. It's a great location, just a few short minutes from the Henry Ford. I was a little off put by the pink exterior but kept an open mind. Check in was easy. The counter staff was very helpful. This place is pretty big. We had some hallway twist and turns to navigate to get to our room, but it's not hard to figure out after a bit. The room was clean and met out needs. It had a mini fridge, microwave, coffee pot, hair dryer, flat screen tv. We had 2 queen beds that were very comfortable. The bathroom was clean. The rooms in general are quite a bit dated. I think they are trying to hold on to that classic charm, even the doors have door bells. But I still think they could give a little face lift and still keep the charm. Wi-Fi was included and seemed stable enough for my needs. The are 3 gazebos in the courtyard. There is also a gas grill and an indoor pool. The pool seemed clean, but was cold. It apparently is not heated. There is a sauna. There is a hot tub as well, but it was not working while we were there. A fitness room is also attached. There is a restaurant and bar inside the hotel. We had an included breakfast which gave us 4 choices. All were large portion servings, so we didn't go hungry. Others in our party had dinner there as well and said it was good. In all, it's a great place to stay. It just needs some updating.

Mary J, Manager at BEST WESTERN Greenfield Inn, responded to this review
Hello, Thank you for taking the time to give us this review and please thank the person that gave you the recommendation for us. We are happy that you were able to keep an open mind and we appreciate you giving great details all of the amenities we have to offer. We have been working diligently on improving many areas and rooms to give it a modern day feel with still a bit of old world charm and those renovations will resume in the fall. I apologize about the pool temperature and the hot tub, the pool is supposed to be heated and I have passed this on to the maintenance staff to check if there is a problem. We are so glad that you and your party were able to enjoy the restaurant and the good food that they serve. Come back and check us out and see what's new!

"Very nice staff, WAY overdue for renovation."

3
29/06/2016

I have stayed here several times and had a similar experience every time. The staff, particularly reception and Managers on Duty, have been friendly and attentive. The location is convenient to the Henry Ford & Greenfield Village. The problem with this hotel is that the décor is straight out of the 1980s and appears not to have been renovated since then. I could tell where there had been a lighting fixture previously based on the pattern of fading of the wall paper. Even though it is extremely dated, my rooms have been clean. Also the hallways and rooms seem very dark, partly due to the décor. The food in the restaurant is fine, but not fabulous. I was very disappointed that the only spread for breads was imitation butter, and they had no butter. Pros- refrigerator and microwave in each room. Convenience "store" by reception sells popcorn, yogurt, and other items for snacks and convenience meals. Indoor pool, & small fitness area Computer in reception for guest use with print capability Cons- nothing is safely walkable, so one really needs a car. Dated decor

Mary J, Manager at BEST WESTERN Greenfield Inn, responded to this review
Hello Barbara, Thank you for taking the time to give us a review and it is much appreciated your very nice comments on the staff. We understand that the hotel is a bit older and we have new owners over the past year who have been working hard to remedy some of the appearances of the rooms. Some rooms have been completed and they will continue that trend but we also want to be careful of not being too modern to keep in theme with the uniqueness of the hotel and our partnership with The Henry Ford. Thank you for noticing our housekeeping staff also, they are top notch! Next time you come to visit, please contact me and I will show you some of the rooms that have been completed and I will gladly make sure you get into one of those for your stay.

"Good Stay on a Scorching weekend"

5
25/06/2016

The reason we selected BW was because of the amenities (pool, whirlpool and sauna). However, we never got to try them. It was too hot of a weekend for the sauna and the whirlpool is being overhauled. At that point, just kind of lost nerve to try the pool. Knowing I'm disappointed, am possibly over-compensating with the high rating. But, long and short of it, the beds and linens were good, the room pretty clean, AC/TV worked fine. Rooms were very quiet. Coffee in the lobby fine for most people, but a bit lame for my taste. What strikes me is that it shows the majority of the staff are committed to their work. Almost feels employee owned. Quite a task for a big complex with aging infrastructure. Grounds are nicely kept. My elderly dog traveled with us. She recently tore out her ACL in her back leg. The elevator was thus convenient for the third floor. Most staff were gracious with her which scored big points with us. Wait staff in the restaurant were nice. Had a surprisingly yummy bean burger there. Tip: Had a nice breakfast at the Glass Onion in Allen Park. Our dog napped in the car with the windows open right at the curb while we dined at a table on the sidewalk. Would consider staying here again.

Mary J, Manager at BEST WESTERN Greenfield Inn, responded to this review
Hello, Thank you for taking the time to give us a good review. We wish you would have tried the pool, it has been recently redone and it is quite larger than most standard hotel pools. Thank you for mentioning the staff, although we are not employee owned, it feels like it because many of us have been here a long time and we treat this place like family/home. We sincerely hope that your dog is OK and on her way to recovery. Please come back soon and enjoy all of the amenities we have to offer!

"Great hotel near the Henry Ford and Greenfield"

5
24/06/2016

The staff was helpful and even helped us get tickets to the Henry Ford and Greenfield museum grounds at a significant savings. Our room was clean and we enjoyed the pool. We took time to walk the halls and look at the framed photos and prints of historic cars throughout the hotel.

Mary J, Manager at BEST WESTERN Greenfield Inn, responded to this review
Hello, Thank you for taking the time to send in this review. We are so glad we were able to help in getting the tickets to the attractions. We are their #1 ticket partner and have been for many years. Our hotel and all of the photos/prints pair very well with that union, we are happy you were able to take the time and enjoy them. Thank you for mentioning your clean room, our housekeeping staff is great!

"Excellant stay"

5
24/06/2016

We were visiting the Henry Ford Museum and wanted a hotel nearby. When we arrived we discovered that the hotel offered a shuttle to and from the museum daily. We parked our car and didn't have to move it until we left. The service of everyone we encountered was excellent. The food in the restaurant was more than generous, more than we could eat so the next day we split a breakfast and it was more than enough.

Mary J, Manager at BEST WESTERN Greenfield Inn, responded to this review
Hello Barry, Thank you for taking the time to give us a review. We are so glad you able to utilize our shuttle service so you can just stay and relax and not worry about driving, that is exactly what it is there for. We sincerely appreciate your "excellent" rating of service from everyone. The restaurant does have a great breakfast(dinner too!) and it sure is enough to share!

"Great location for museums, great staff"

5
22/06/2016

This hotel is right off the expressway, easy access to airport, and just 2 miles to The Henry Ford and Greenfield Village. The staff was especially helpful (thank you, Suzanne!) and made a good stay for the group I was with. Shuttle provided to museums and airport. The hotel is in the process of renovation, new flooring and room decor being worked on now. Should be nice when updated! Main issue is that, while it is convenient to the freeway, that means you can't walk anywhere. Restaurant was OK, and the staff was very nice. I hope they repaint the exterior before long! It's been a while, and the color has always been awful! But thanks for a good stay!

Mary J, Manager at BEST WESTERN Greenfield Inn, responded to this review
Hello Adamae, Thank you for giving us a great review and for complimenting our superior staff and I will definitely share that thank you with Suzanne! We are so excited about the renovations being done here and cannot wait to show the completion to our guests. As for the exterior, the original owner who had decided on going with that color said it is to make us stand out and gets everyone talking about it, which is exactly what happens all the time, good or bad:) I believe we will be the "Pink Palace" for a long time to come! Take care and come back soon.

"just a highway stop"

3
20/06/2016

this was a comfortable overnight stop but is surrounded by industry.you cannot simply go for a walk,there is nothing else in the area at all. you miss the building as it is bright pink,\\restaurant is O,K, bar O,K, large clean roombut take good note of room location as we all got lost in the rambling hallways,this property is old but has had a paint job done recently in a rather sloppy fashion, having said all that ,,,,,if you are looking for a bed and meal you could do worse.

Mary J, Manager at BEST WESTERN Greenfield Inn, responded to this review
Hello, Thank you for taking the time to review our property. We are happy that you were able to sleep comfortably and that you noticed how good our housekeeping staff is. I am sorry about the area but we are known as a great stop for anyone visiting The Henry Ford, America's Largest History Attraction, which is less than 3 miles away and we offer a shuttle to and from there. We also have an indoor pool, whirlpool, sauna, fitness room as well as our onsite restaurant/lounge so you can just stay and relax here if you choose.

"In need of some refurb"

3
20/06/2016

The building is dated, I wouldn't be surprised if the decor has been the same for the last 20 years. The rooms are average in size with 2 double beds. Our room had a lovely view (hope you detected my sarcasm) of the room 6ft opposite and nothing else. The bathroom was equally as tired as the rest of the hotel. The layout of the hotel is quite odd and you find yourself circling the outside of the building to locate the part of the hotel you are heading for. I will finish with a few positives though - The staff are very friendly and helpful and the drinks in the bar are good value for money (bottle of beer for $3.75 or glass of wine for $5.50). I had an evening meal and breakfast and I found them both to be enjoyable and good value for money.

"Best Western near Henry Ford Museum - Detroit"

5
20/06/2016

This is an excellent hotel and it is very convenient to the Henry Ford Museum. They pick you up at the airport and take you to the museum, also. That means you really don't need a car if the museum is your reason for visiting Detroit. As with most of their hotels they have a good restaurant so it worked out really well for me. Very comfortable and well kept hotel. I would stay here if I come back.

"Great Hotel"

5
17/06/2016

I really enjoy staying at the Greenfield Inn when traveling to the Detroit area. The staff is very friendly and helpful and they always make the stay enjoyable. Also, the renovations are looking great. Thanks

Mary J, Manager at BEST WESTERN Greenfield Inn, responded to this review
Hello Ryan, Thank you for taking the time to give a great review of our property and thank you for your continued business. We sincerely appreciate your nice comments about the staff and glad we make your stay enjoyable when you travel. Also, we are so happy you are noticing the renovations, it has been a long time coming! See you soon!

"One of the best !"

5
16/06/2016

We generally travel BW and again we were not disappointed by this location. We were visiting The Henry Ford and this hotel's proximity was perfect. We really appreciated the shuttle service to and from the venue. The staff at the hotel were are very knowledgeable and courteous. Rooms were very clean and well appointed. We believe this is one of the best BWs were have ever stayed at.

Mary J, Manager at BEST WESTERN Greenfield Inn, responded to this review
Hello William, Thank you for taking the time to give us a great review of our property and for your loyalty to the Best Western brand. We are so glad you were able to take advantage of our shuttle service to the Henry Ford, we know that it makes it much easier for our guests to enjoy their visit to the attraction. We appreciate your wonderful comments about the staff and that you noticed our housekeeping department is top notch. We are truly honored that you believe we are "one of the best!"

"Very Good Experience"

5
15/06/2016

Friendly staff, comfortable bed and room. Excellent food and cocktails in the lounge. Was disappointed that the hot tub was not functioning. Internet in the room was tricky. Overall, for the money, it was an excellent bargain.

Mary J, Manager at BEST WESTERN Greenfield Inn, responded to this review
Hello Linda, Thank you for taking the time to write a review and sharing your experience. We are so glad you were able to enjoy the restaurant and lounge and the comfortable bed, we get many compliments on those. I apologize about the hot tub but we are working hard to get that back up for our guests to relax in. We are so proud to hear about the staff, it is much appreciated when they are mentioned!

"Too much of a bad thing"

2
13/06/2016

Staff misallocated our room, gave no help in changing rooms, posted internal room instructions were inaccurate, the Spa was broken for the three nights we were there. The parking lot was being repaved requiring moving the car twice. Rooms were being remodeled and floors being relaid led to doing a dance down corridors trying to keep out of the way. The staff just took it in their stride. On a good note the bar and restaurant had good, capable staff who were over worked.

Mary J, Manager at BEST WESTERN Greenfield Inn, responded to this review
Hello Joseph, Thank you for taking the time to write a review. I am very sorry that we did not exceed your expectations in any way and that is very disappointing to us. I urge you to please consider giving us another try to show you that this is not the typical experience at our hotel. If you are ever back in the area, please contact me directly and I promise we will make it right.

"Grest location and great staff"

4
13/06/2016

Our trip would have been amazing but for some reno nightmares. You should ask them about reno before you book. There reno projects was not planned well around guest comfort and safety. The awesome staff seemed to have been empowered with authority to resolve issues with those doing the reno. Location is perfect for seeing the Henry Ford Museum and Deerfield Village.

Mary J, Manager at BEST WESTERN Greenfield Inn, responded to this review
Hi Jill, Thank you for taking the time to write a review. I apologize about the renovations, I understand how frustrating that can be. I am happy to say that we are on the tail end of that until we slow down again. Thank you for your comments about the staff, it is much appreciated!

"Pink Palace"

4
13/06/2016

I picked this place because they had a deal with a conference I was attending. It was fine for my stay, but all I did was sleep there and get to my meetings. I was surprised how quiet it was since it is right alongside I-94. I had a front side room and only heard one or two trucks go by.

Mary J, Manager at BEST WESTERN Greenfield Inn, responded to this review
Hello Ronald, Thank you for taking the time to write a review and I am glad that you were able to sleep comfortably. Please come back when you can experience all of the other amenities we have to offer, I guarantee you will not be disappointed!

"Stll love this place - but pub renovation big mistake!"

5
12/06/2016

I've been staying at this hotel for years and it has never disappointed me - until now. The cozy, clubby pub has been transformed into a cold, bland space with glaring lights and no atmosphere. They did add a jazz pianist, which was great, and still have Mary the World's Best Bartender and I appreciated the menu redo but what's with horrible lighting? Everything was else great - clean, comfortable room, friendly staff and a lovely courtyard. The food was great and the pool is wonderful. Please - soften the lights in the pub and bring back the cozy!

Mary J, Manager at BEST WESTERN Greenfield Inn, responded to this review
Hello Bonnie, Thank you for taking the time to write a great review and thank you for your continued patronage, it is loyal guests like you that make us strive for perfection! I apologize about the lighting in the pub and I will definitely have ownership take a look at that, maybe it is just a simple fix of lower wattage bulbs. We appreciate your comments about Mary and the rest of the staff, it is always so nice to hear!

"Old World Charm Victorian Style Best Western Greenfield Inn"

5
11/06/2016

Loved the architecture of the hotel. First time for us in a Best Western Inn. Loved it and the Food was wonderful along with the service. And it's smoke Free! Full hot Breakfast was very nice along with dinner the night before. Beautiful room ....everything was perfect!

Mary J, Manager at BEST WESTERN Greenfield Inn, responded to this review
Hello, Thank you so much for your "perfect" review! We are so glad you have discovered Best Western hotels and especially ours, we are pretty unique from the rest. It is much appreciated when get responses like these. Please come back to us soon!

"Best place to stay in the Detroit area"

5
08/06/2016

We always come to the Best Western in Allen Park when visiting family and friends in the area. We love the atmosphere, convenience and location. Greenfield Village and Museum are close. The olympic size pool is always clean and has some adult hours. Hot tub is wonderful at the end of the day. Food is good in the restaurant. Great for families.

Mary J, Manager at BEST WESTERN Greenfield Inn, responded to this review
Hello David, Thank you so much for your excellent review and for stating we are the best place to stay in the Detroit area, that is exactly what we strive for! And thank you for your continued loyalty to the Best Western Greenfield Inn, it is much appreciated.

"Great place to stay, very comfortable and quiet."

5
07/06/2016

This hotel is a great place to stay, very comfortable, clean and quiet. Conveniently located, right off I94.The staff, both in the hotel and restaurant were excellent. The food in O'Henrys restaurant looked and tasted great with reasonable prices.

Mary J, Manager at BEST WESTERN Greenfield Inn, responded to this review
Hello Ken, Thank you for your excellent review of our hotel and we are so happy you were very comfortable here. We sincerely appreciate your compliments about the staff, it is always great to hear. Glad you were able to enjoy the food in the restaurant, we really like it here too! Please come back soon!

"Impressed yet again "

5
06/06/2016

My grandson who is four has claimed this hotel as his favorite in the whole world. My husband, grandson and I stayed there again on June 3, 2016. Just when you think they can't treat you any better something wonderful happens. On our way to our room (around 8:00 p.m.) after an evening of swimming we were passing the laundry room. The gentleman working in there at the time came out to say hello. After acknowledging us he told my grandson to wait one minute. He returned with a towel straight from the dryer. That action in itself was kind but he didn't stop there. He then proceeded to get down to my grandsons level and wrap the towel around him. He followed that by asking the little guy how that was. The entire time he had this heart warming smile. That simple act of kindness will never be forgotten and it reinforced to my grandson why that is favorite hotel in the whole world. I wish I had gotten that mans name so I could let the Beat Western chain know how he touches people's hearts.

Mary J, Manager at BEST WESTERN Greenfield Inn, responded to this review
Hello, Thank you so much for sharing this story with us. We know who it is as we only have 1 gentleman that works in the laundry. I have printed your response and passed it along for all departments to see and it has touched everyone here also. The gentleman had a huge smile reading it and we are so proud of him! This is a definite example of how we all need to go above and beyond because of the effect it can have without even realizing it. Again, we sincerely appreciate your response and your loyalty and tell your grandson to come back and see us real soon!

"Best Western Greenfield Inn"

5
31/05/2016

Nice hotel..they are updating interior. Close to The Henry Ford Museum. Clean, comfortable rooms, good restaurant. Would stay there again...the staff were very friendly, and helpful. Not the greatest Fitness center..but ok. Nice pool that had adult hours in the evening.

Mary J, Manager at BEST WESTERN Greenfield Inn, responded to this review
Hello Sheila, Thank you for taking the time to give us an excellent review of our property and for noticing our improvements. It is always appreciated when we hear great compliments about our staff also. We are very glad you enjoyed your stay and the adult swim. Please come back soon!

"Diamond in the rough for now, but a great stay"

4
28/05/2016

A great place in spite of the currently ongoing renovations! Booked because it was very convenient to Henry Ford/Greenfield plus easy access for other sights & places and a great price. Found a charming Pink Palace. First impression, nice lobby & very friendly staff. Room very good, very clean & a very good with comfortable bed (Goldielocks style, not too hard, not too soft just right for a few nights.) In spite of the renovations....mainly to the pool & some hallways, that was not a problem personally. Quiet at night. Great staff, all very friendly & helpful! Personal plus, nice to have a reasonable restaurant on site! Nice to not fuss with a crowd for "free" breakfast buffet and just have a nice breakfast. For dinner, the restaurant average but decent food, good service. I am sincere in giving the place a VG rating based on my experience. It's an inviting, well run hotel and in spite of some dust & bother at present, good rooms, great staff.

Mary J, Manager at BEST WESTERN Greenfield Inn, responded to this review
Hello, Thank you for taking the time to post this very good review about our property and so glad you discovered the pink palace!. We appreciate you overlooking the renovations as we are striving to provide a great experience for all to enjoy. We sincerely appreciate all of your wonderful comments about the staff, it is so nice to hear. Please come back and relax in a "just right" bed soon!

"close to greenfield and mall"

4
28/05/2016

Hotel was nice even though they were going through renovations. Well located. Food in restaurant was excellent ate there every night. Rooms were pretty sound proof. They served cookies in the afternoon and coffee and had happy hour between 5-7.

Mary J, Manager at BEST WESTERN Greenfield Inn, responded to this review
Hello, Thank you for taking the time to post a great review about our property and for understanding our renovations. We are very happy you had a good stay and enjoyed the food in the restaurant and all of the other amenities we have to offer. Please come back and visit soon!

"Clean and comfortable, but poor security"

3
26/05/2016

I noticed that both doors to the C Entrance do not lock. This makes me feel unsafe. While I did not check the other entrances, somebody needs to. Repairs (at least to C entrance doors) need urgent repair for guest safety.

Mary J, Manager at BEST WESTERN Greenfield Inn, responded to this review
Hello Debby, Thank you for your review of our property. I am glad to hear that you were comfortable here with the exception of the door entrance. We take guest safety and security very seriously here and I will surely have maintenance take a look at that immediately. We appreciate your comments and business.

"Had a nice stay"

5
26/05/2016

My husband and I stayed one night while we toured the Henry Ford. We enjoyed it very much, especially the shuttle to and from the museum on our schedule. Excellent breakfast, excellent wi fi. I highly recommend and would stay again.

Mary J, Manager at BEST WESTERN Greenfield Inn, responded to this review
Hello Olue, Thank you for your excellent review of our property. We are so happy you enjoyed your stay and we appreciate your recommendations to others and hope you will be back soon!

"Pink Palace"

5
19/05/2016

Yes its Pink a little older but always clean and comfortable. rooms are large. On property lounge and restaurant. Parking area is well lite and gated in the evening. PS the room have Kureg, small refrigerator and micro.

Mary J, Manager at BEST WESTERN Greenfield Inn, responded to this review
Hello Gene, Thank you for your excellent review of our hotel and we also appreciate your continued patronage. Thank you for noticing our additional lighting we just recently put up outside and very glad you enjoy all of the other amenities we have to offer.

"Greenfield Inn"

5
15/05/2016

We stayed two nights at the Greenfield Inn while visiting The Henry Ford Museum and Greenfield Village. Hotel is only 2 easy miles from attractions. Hotel was originally built around 1960 and is currently undergoing some renovations. The hotel is situated on a low hill between a railroad track and a freeway. Recommend a room facing the courtyard in rear of hotel for most quiet. Restaurant is good with reasonable prices and good selection. Great place to stay if visiting the Henry Ford.

Mary J, Manager at BEST WESTERN Greenfield Inn, responded to this review
Hello Kenneth, Thank you for your great review about our property. We are proud to be a preferred partner with the Henry Ford for many years now. We hope to see you back soon so you can see many of the upgrades we are doing with our renovations. We sincerely appreciate your comments about the restaurant, I will surely pass this along to them.

"Some updating is needed."

2
14/05/2016

The lobby area seems very close and cramped. The room decor is old and dated. The rooms on the third floor allow for very little natural light because of the window size so the room was dark. The young lady who checked me in was not very friendly. The wifi stopped working in the morning.

Mary J, Manager at BEST WESTERN Greenfield Inn, responded to this review
Hello Michael, Thank you for your time in submitting a review. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

"the pink palace"

4
13/05/2016

we stayed here mid april and found it very nice the rooms are clean and comfortable and the reception staff are very friendly and helpful as there is no restaurants in walking distants we ate in the hotel restaurant although the meal and drinks were a little bit pricey the meal was good and tasty and a good size we didn't mind using the restaurant as we had a full days visit to the henry ford museum and village so we didn't go far in the evening Hotel is situated in a good local with regard to the attractions just a few minutes drive from the museum and easy to get to All in all the Pink Palace (greenfield hotel) was a very pleasant stay

Mary J, Manager at BEST WESTERN Greenfield Inn, responded to this review
Hello Caroline, Thank you for your kind review of our "Pink Palace". We sincerely appreciate you taking the time to do this and are very grateful for all of your compliments. Hope you enjoyed your visit to the Henry Ford and please come back to the area soon.

"Don't be in a hurry for dinner"

2
12/05/2016

We were part of a tour group of 49, the hotel was aware of our pending arrival as we stayed there the night. There is nowhere closeby to eat so naturally we all headed to the restaurant for dinner. That's where the fun began. It was a struggle to get a waitress, we waited and waited for service, grabbed a drink from the bar and waited. The next drinks order was interesting, we ordered a Chardonnay, they had run out so served 'something' else instead, didn't mention it or ask, just exchanged for another white wine. Not good enough to assume. The poor lady who eventually took our orders was very stressed and the place was clearly understaffed. Meals took forever and when they arrived they were 'sort of' what was described on the menu. Tasty enough but probably wouldn't have waited if given the option of eating elsewhere. Breakfast was a different story, order was taken quickly and the food was as advertised. Brandy our breakfast waitress is a real asset to this place, she was also running the bar and waiting tables the previous night. What a trooper. The hotel is undergoing a huge renovation, it is comfortable enough and has a laundry which is a real bonus. I would only stay here again if there was no other option closeby. Restaurant management needs an overhaul as well.

Mary J, Manager at BEST WESTERN Greenfield Inn, responded to this review
Thank you so much taking the time and posting a review about your experience at our hotel and restaurant. We are always looking to improve and your feedback is very important to us. As you were able to see during your stay, we are working very hard to make our hotel a great place to stay and eat. I am sorry about our slow service in our restaurant. We are now ramping up for our busy season and do not anticipate this being an issue again in our restaurant. I hope that you enjoyed the rest of the features of our hotel and restaurant. Thank you again for staying with us and hope you give us another chance.

"Great Stay!"

5
06/05/2016

Lovely, quaint hotel with a Victorian décor and pictures of antique cars everywhere. Food in O'Henry's Restaurant is very good, albeit a little pricey. (I wish they offered a free continental breakfast, though.) The hotel was undergoing quite a bit of construction so lots of dust in stairwell but that's unavoidable. Pool was great, swim spa was the perfect temperature. Free coffee and fresh baked cookies at the front desk every day. Room was very clean, quiet and comfortable bed. The hotel is very close to all amenities. I would stay there again in a heart beat.

Mary J, Manager at BEST WESTERN Greenfield Inn, responded to this review
Hello June, Your excellent review of our property is very much appreciated. We are so glad you were able to have a great experience and we thank you for your understanding of the construction. The upgrades will only help make future stays even better. We hope that you will be able to return real soon!

"Our shinning night at the Inn"

4
04/05/2016

We had booked a room at Country Inns and Suites, but when we arrived we found our credit card was denied on the online booking. entered wrong expiry date! Alia feeling bad as they were sold out and it was late. She contacted Tanita and she honored our rate. We arrived to a "Pink Palace". wondering what where we in for. Entering the front lobby it had the charm of a old country Inn. We ate in the dining room, food was good. There was live music with a piano player. Great sleep, room had been renovated still had the charm of an old inn. Next morning we had a great breakfast in their dinning room. Thank you Tanita..we will be back

Mary J, Manager at BEST WESTERN Greenfield Inn, responded to this review
Hello Don, Thank you very much for your wonderful review. I am sorry about the problems you encountered prior to arriving to our hotel but we are so happy that it lead you to us and you were able to experience everything we are about. We hope that you will return real soon!

"Don't use your precious Gold Crown Club points for this hotel!!"

2
04/05/2016

I feel completely ripped off. I used 16,000 loyalty points for my one night stay. Instead of a gem environment that I was expecting with so many points expended, the hotel was in complete disarray with renovations - hallways blocked with plastic dust barriers, carpets torn up etc etc. Our room was also a "beater". My wife wouldn't allow me to open our luggage on the sit-down couch as it was so dirty. I'm not upset about the renovations - good for them for improving the property. I'm upset that I wasn't told about this situation when I made the booking. 16,000 points for one night!!! You've got to be kidding. I'm betting that my invitation to have someone from corporate address my complaint will be ignored. The only recourse I have is to NEVER use a Best Western again.

Mary J, Manager at BEST WESTERN Greenfield Inn, responded to this review
Hello Mark, Thank you for your response and I am sorry we fell short of your expectations. My GM has already spoken with you and discussed this situation over the phone. We are hoping that you will change your mind and consider using Best Westerns again as we value our loyal members and take our guests perspective very seriously.

"TripAdvisor"

2
27/04/2016

Unfortunately for the price that I have paid for this hotel I expected much better service IE: continental breakfast and that did not happen. In addition the restaurant in the hotel's food was also very poor. Again very poor experience with the food and service over all.

Mary J, Manager at BEST WESTERN Greenfield Inn, responded to this review
Hello, I am sorry to hear that you did not enjoy your recent stay at our property and we sincerely apologize for not meeting your expectations. We truly do use all of the feedback given to help us improve in areas we may be sometimes lacking. We are continuously working hard to provide the best experience for all.

"Nice place food not so good"

3
25/04/2016

I recently stayed there for 2 nights. The staff and rooms are nice. The food wasn't the best for sure. I found that all the meat products I ordered were over cooked and very dry.I also tried some wine with dinner and it was old.

Mary J, Manager at BEST WESTERN Greenfield Inn, responded to this review
Hello, Thank you for taking the time to review our property. We appreciate the comment on the staff and rooms. We take great pride in providing our guests with good customer service and making sure their stay is comfortable. I apologize for your experiences with the restaurant. I have given them your feedback to utilize and make improvements for future guests.

"Stay from hell"

1
23/04/2016

From the time we walked in the door things went wrong. Reservation request was not accurate, room temperature not adjustable, service after requesting assistance - horrible, and the free restaurant breakfast (full meal type) was cold. We spent one night instead of two and will never be back,.

Mary J, Manager at BEST WESTERN Greenfield Inn, responded to this review
Hello, I am very sorry we fell completely short on our customer service on every level. I can assure you this is not standard practice as we strive to provide a superior experience for every guest, every time. If there is any possibility you would consider to give us another chance, please contact me directly and I guarantee we will make it right.

"Lipstick on a pig"

2
21/04/2016

It's an older building, and you can tell a lot of updates have been made: decor, bathrooms, indoor pool. But small things add up: tape on the hallway carpet, cracked plaster, broken soda machines, fans that clack so loud they could keep you awake at night, outdoor furniture caked in bird poop. The hotel has a restaurant which was perfectly lovely, good food options and fine service. Ask for an upper floor. I thought a first-floor inner-courtyard room would be fine, but found that many people felt the need to smoke just outside our window. We went to the Henry Ford Museum, and chose this hotel based on its location. Proximity to the museum and Target made it a good location.

Mary J, Manager at BEST WESTERN Greenfield Inn, responded to this review
Hello, Thank you for noticing some of the improvements we have already made and we are continuing on that path. We have completed quite a few rooms and are beginning to work on public areas as well, especially the hallway carpet. We will also begin concentrating on the outside and our beautiful courtyard area as spring has finally just recently sprung here in Michigan. (We hope!) Thank you for the kind review on our restaurant, it is much appreciated. We hope you enjoyed your time at The Henry Ford and we hope you will come back and check us out when all of our renovations are complete. I know we will exceed your expectations.

"Sweet place to stay."

5
20/04/2016

The Best Western Greenfield Inn is one sweet place to stay. The staff was very courteous and accommodating. The hotel shuttle service is a great benefit. If we travel back to Detroit we will definitely stay here again.

Mary J, Manager at BEST WESTERN Greenfield Inn, responded to this review
Hello, Thank you very much for taking the time to send this excellent review for our property. We truly appreciate the positive feedback about our staff and hotel. We hope you will definitely be returning to the area soon!

"Unexpected"

2
15/04/2016

Little did I know that I would have to walk through many, many creepy hallways to get to my room that was nearly the farthest from the lobby. It would have been nice to know that I should drive around back. There is also a security gate on the back parking lot... so in the morning you may have to drive around to the front in order to get out of the lot. There were two construction dumpsters in the parking lot, hopefully that means that renovations are on the way. I got in my musty room and soon realized that there were no working controls for AC. Overall it was a an unexpectedly, uncomfortable, weird place to stay that needs some work to bring it into 2016.

Mary J, Manager at BEST WESTERN Greenfield Inn, responded to this review
Hello, I sincerely apologize that you were not directed appropriately to your room, I understand how frustrating that would be. We do have the gates for safety and security reasons for our guests and they are opened early in the morning. We are going through some renovations and have already completed a good portion of our rooms and we expect that to continue along with all of our public areas. I am sorry that your overall stay was unsatisfactory, we strive to provide a great unique experience for everyone. We truly hope in the future you would give us a second chance to meet your expectations.

"An enjoyable night's stay"

4
13/04/2016

My wife and I were on our way home from a trip through Tennessee. We were planning on going to Greenfield Village the next day. We stopped at a gas station and asked about a close hotel. They said Best Western Greenfield Inn was a good hotel nearby. They were correct. The hotel was very recently updated with a warm bed and breakfast feeling. If you like beautiful woodwork, this is the place, The staff is very friendly and helpful. The dinning room was very comfortable and the food was very good and filling! The location is just off Interstate I 94, but we did not hear the traffic noise. The rates were quite reasonable. We would definitely stay again.

Mary J, Manager at BEST WESTERN Greenfield Inn, responded to this review
Hello, We appreciate you taking the time to write a great review about your recent stay at the Best Western Greenfield Inn. We are glad you were able to experience some of our "old world charm" and thank you for your comments about our staff, we do take great pride in our customer service. We hope to see you back soon!

"Very good -"

4
10/04/2016

We weren't sure about this place at first. It looked a little old from the outside & the 'Pink Palace' theme wasn't impressing us. But we were in town for a half marathon & expected to have some hardship along the way. When we got inside we were surprised. We ended up going up and down the hallways looking at the pictures. The pool was great. Service & food in the restaurant were good. The room was nice. The beds were soft so I ended up sleeping on my camping mattress which I bring with me everywhere, but they would've been Ok for most people. There was some renovations being done on the 2nd floor so the hallways smelled of paint, but the rooms did not. In short, this exceeded our expectations.

Mary J, Manager at BEST WESTERN Greenfield Inn, responded to this review
Hello, Thank you for giving our special property a chance! The Best Western Greenfield Inn is a truly unique property that offers all of the modern day amenities travelers demand while also giving our guests a glimpse of the past. I am happy to hear you enjoyed our collection of over 600 automobile prints that adorn our hallways. We are so glad you truly enjoyed your stay and we hope you will return again for the half marathon next year as well. Best Regards,

"Last leisure trip."

4
04/04/2016

Awsome love this Hotel and the fact that the same people are here yr. after yr. Great reastarunt and bar , Great amenities(spa, pool, Hottub) ,great bed, nice TV, great location, super east to get here, and I'd like to repeat GREAT STAFF!

Mary J, Manager at BEST WESTERN Greenfield Inn, responded to this review
Hello Robert, Thank you for your kind review of your recent stay at our property. It has been a pleasure to have you stay with us year after year. We appreciate the kind comments regarding the staff, as customer service is something we take great pride in. We hope you will be able to stay with us again some time in the future. Best Wishes,

"Greenfield Village Inn"

4
03/04/2016

Greenfield Inn was easy to get to, and close to Henry Ford Museum and Greenfield Village. The hotel is clean, great staff, good restaurant and good food. The staff went above and helped us with items we forgot at home.

Mary J, Manager at BEST WESTERN Greenfield Inn, responded to this review
Hello, Thank you for your excellent review of your recent stay with us. We hope you enjoyed your time at the Henry Ford as well. The Front Desk offers a variety of amenities to assist our guests during their stay and I am happy to hear they were able to provide you with the items you forgot at home. We hope you will come back and stay with us again soon. Best Regards,

"Best Western Greenfield Inn"

5
29/03/2016

Beautiful hotel with a great get away package for our family. Highly recommend. Staff was overly friendly, pool area was great for family, received breakfast vouchers with our package and the breakfast was exceptional!

Mary J, Manager at BEST WESTERN Greenfield Inn, responded to this review
Hello, We appreciate you taking the time to write a review about your recent stay at the Best Western Greenfield Inn. The highest compliment we can receive is a recommendation and for that we sincerely thank you. We hope you will keep us in mind for any future trips to this area. Best Regards,

"back in time"

4
27/03/2016

This hotel is of great charm and decor is something of the past with the pictures on the walls to the furniture thruogh out the property. Has a wonderful pool and resturant on the the grounds, will be back

Heather B, Front Office Manager at BEST WESTERN Greenfield Inn, responded to this review
Hello, Thank you for your review of our property. I am happy to hear that you enjoyed some of the characteristics of our hotel that make us unique. We sincerely appreciate your business and we look forward to your next stay. Best Regards,

"Definitely a Pink Palace!"

4
26/03/2016

We stayed here for a total of 4 nights: the first 3 were consecutive (Monday to Wed) then we left to travel and returned for the Friday. We were assigned a room on the 3rd floor. There is an elevator but you can't use it much during the day because the cleaning crew seems to tie it up. We walked up after waiting and saw it on the third floor forced open and no one using it. The restaurant is called O'Henry's and the service and food is adequate. The pool seems to be nice but we didn't see anyone using it. On our last night there we asked for a room on the main floor so we wouldn't have to battle the elevator. We realized once we went to bed that the hotel accepts pets because we heard a dog barking down the hall. Then the room across the hall had young people coming and going out of their room, knocking on their door and even on ours once. We looked out the peephole and saw 6 people standing outside the room. At that point we figured we wouldn't get much sleep. Then the police came and told all of them to leave. Someone called the cops and all was quiet. Overall this hotel is very clean and the beds are very comfortable. They do have a Keurig, microwave and a fridge in the rooms and it is close to the airport and easy access to the Ford Museum, shopping and interstate.

Heather B, Front Office Manager at BEST WESTERN Greenfield Inn, responded to this review
Hello, Thank you for taking the time to review your recent stays at our property. I sincerely apologize for any disturbance the other guests caused you on Friday night. I can assure you we take our guests safety and security very seriously and I hope you were able to get some rest once the offending guests were escorted off property. We are very grateful for your business and we hope you will keep us in mind for any future trips to this area. Hopefully next time you will have time to check out our pool area! Best Regards,

"Great stay"

5
26/03/2016

We were a little nervous by the outside appearance, but the inside was clean and the staff was friendly. Our room had 2 comfortable queen beds and the room had a logical set up so that two people could put make up on at the same time. I personally liked the decor. (It was not bland!) You will hear kids and families moving about, so this is not a place for a quiet retreat. Overall, it was a great stay.

Heather B, Front Office Manager at BEST WESTERN Greenfield Inn, responded to this review
Hello, I hope your recent experience at our property changed your mind about our outside appearance. We are a unique hotel with a Victorian atmosphere that offers all of the modern day amenities that travelers need and I am glad you still came in and gave us the chance to provide you with an exceptional stay. We appreciate your recommendation and hope you will keep us in mind for any future trips to this area. Thank You,

"FALSE SMOKING CHARGE"

1
17/03/2016

My family and I just recently stayed two nights at this Hotel. It was great. Until I was charged a $200 fee for smoking in the room. The proof they have is a picture of an empty cigarette pack in the TRASH. Now, I myself am a non smoker, the other 3 smoke. Every time they would go outside to the car or outside the door to smoke, due to the hotel being non-smoking, of course. We have tried to call the hotel and be respectful and forceful to remove this charge, because there was NO SMOKING not one person smoked in the room, only threw away empty packs! There is proof on cameras that my family members were outside late at night, during the rain and before entering the hotel to smoke. Not to mention I, me.. the NON SMOKER would NOT allow them to smoke in the room. Let a lone be charged a fee! I am now in the process of fighting this charge to get my money back. I have also reached out to a lawyer who helping me this. Beyond frustrated and upset.

"Old style "Pink Palace""

3
12/03/2016

The Pink Palace in Allen Park (next to Dearborn) takes you back to another era. The décor is old, pictures in the halls are of cars from all eras and are spaced close together so tat there are few blank walls. The parking lot is in need of repair, the hallways dark, and the wooden door frames marked. My room was cool and heat was not an option. Apparently the heat dopes not come on if the temp is > 45 degrees. I was afforded an in room heater, otherwise would have been cold. The room furniture was well worn with chips and scratches although there was a fridge and microwave available. Unlike other Best Western's there is no complimentary breakfast but there is a restaurant. There is quick access to the interstate and a large mall about 1/2 mile away.. Room is clean. I stayed here because it was close to my business and price-wise was okay.

Heather B, Front Office Manager at BEST WESTERN Greenfield Inn, responded to this review
Hello, Thank you for taking the time to review your recent stay at our property. I am sorry to hear that we did not exceed your expectations during your recent stay. Fortunately, many of the issues you pointed out will be resolved as we continue on with our renovations. I hope you will consider staying with us again in the future to check out the many changes we are making. Best Regards,

"The best hotel in the Detroit area"

5
12/03/2016

I wouldn't stay anywhere else. This hotel has the best spa, pool, sauna, and lounge/restaurant out of any hotel in the Detroit area. Very clean rooms with a high-end appearance. Very comfortable beds. Friendly and attentive staff.

"staff"

4
03/03/2016

The staff was very good and room service was great. Very clean place. The only bad part was the pool, it was cold. I had my grandsons we stay there every year and this year the pool was cold . Over all the stay was nice and 5the food was excellent.

"Family and Friends Fun Getaway"

5
29/02/2016

The staff is courteous and Friendly and the rooms have many amenities that similar chain hotels do not have anymore. The pool and Hot tub are FANTASTIC! Food is delicious! Burgers are HUGE and the breakfast is enough to feed a king at a fair price. We came with a group of at least 16 brought our kids and had a blast on the Weekend of the Monster trucks. Will be back next year!

"Excellent place to stay"

5
30/01/2016

I loved staying at this historic inn - nicknamed "The Pink Palace". Very friendly service and the room was great. They have a business center where emails can be sent or received. The restaurant has excellent food and service.

Heather B, Front Office Manager at BEST WESTERN Greenfield Inn, responded to this review
Hello, We sincerely appreciate your kind comments regarding the staff and property. We hope you will keep us in mind for any future trips to this area! Best Regards,

"Recurring Stays"

5
21/01/2016

I have stayed at this facility over several years when in the area. It has consistently met my expectations for cleanliness and comfort at a moderate price. While I oftentimes don't use accompanying services, the indoor pool is a plus. While there is not any free breakfast offering, the restaurant provides breakfast at a moderate price. Local paper & in-room frig are other amenities I personally like. Location is convenient for those having business on the west side of Detroit or its suburbs. Downtown destinations also fairly close with interstate just a stone's throw away.

Heather B, Front Office Manager at BEST WESTERN Greenfield Inn, responded to this review
Hello, Your repeat business at our property is sincerely appreciated, as well as the kind comments regarding your past stays. Thank you for taking the time to review our property and please, come again soon! Best Regards,

"Odd place with bad bedding"

2
18/01/2016

I stayed at this hotel because it was fairly close to my client, but will not be returning. The outside of the hotel is a bit odd, as it is called the pink palace in the area, and the inside decor is very old fashioned. We are talking 1940s old fashioned. That was not a big deal, what caused me to give this place such a poor rating was the pillows, blankets and bed in my room. To be blunt, they were among the worst I have ever experienced. The pillow were small and hard, the blankets were thin, and the bed itself uncomfortable. The wifi was excellent the room decent sized, and customer service was very good but unless they change the bedding situation I will not return.

Heather B, Front Office Manager at BEST WESTERN Greenfield Inn, responded to this review
Hello, I am very sorry that you were uncomfortable during your recent stay at our property. Many factors contribute to an excellent guest experience but a good nights rest is absolutely essential. Despite your dissatisfaction with the bedding I appreciate your comments regarding the room and the staff. We hope you will reconsider staying with us again in the future. Thank You,

"Good for NAIAS 2016"

4
17/01/2016

We spent 4 nights inside this Hotel. Rooms are clean and tidy, the swimming pool and the SPA were absolutely good. The Hotel is very close to the highway, pretty much to a lot Ford Buildings. There is also a big shopping area, with restaurants too, at half mile. My Best choie in Detroit till now.

Heather B, Front Office Manager at BEST WESTERN Greenfield Inn, responded to this review
Hello, Thank you for choosing to stay at our property during your recent visit to the Auto Show. I appreciate you taking the time to review your stay with us. I am happy to hear you enjoyed your stay. Please keep us in mind for any future trips to the area or hopefully for your return to NAIAS 2017! Best Regards,

"A very interesting old place quirky but cool"

4
11/01/2016

A convenient location for anyone visiting The Henry Ford and Greenfield Village. We were very pleased with our room, above average size with a couch and desk. About the only thing to comment on regarding the condition of the property was that the carpeting in places looks a bit old and worn. There was a lot of repairs and construction going on outside. The pub was closed for repairs. In discussing the remodeling with one of the staff they said the carpeting was on the list of things getting replaced. We stayed here three nights, ate breakfast every morning in the full service dining area. We had the same waitress each morning, she was very friendly. Seeing people walk down to the lobby looking for the free breakfast bar, only to walk out when they realized there was no free breakfast, actually made me appreciate breakfast and our service even more. We ate dinner there one night as well, and were pleased with the meal. The property was a bit rough around the edges, but definitely not your typical Best Western. The property is like a museum, the walls are lined with photos of automotive history. Of all the places we stopped on our recent road trip, this is one place we hope to visit again some day.

Heather B, Front Office Manager at BEST WESTERN Greenfield Inn, responded to this review
Hello, Thank you for choosing our hotel for your recent trip to this area. We are a truly unique hotel and I am happy to hear that you appreciated the many amenities that we have to offer. We are currently in the process of completing many renovations and we hope you will stay with us again in the future to check them out. Best Regards,

"Christmas Trip"

4
01/01/2016

We were looking for a place close to relatives in Allen Park and the Best Western Greenfield Inn was close and convenient. The hotel has been around for years but is well cared for. Our room was a bit awkward with only 1 chair that needs replacing. We were in a non-smoking room for multiple days and nights and several times we could smell cigarette smoke in the hallways which wafted into our room. Smoking rooms should be on a separate floor to eliminate this problem. We were comfortable and used the Keurig, microwave and mini-refrigerator which were great amenities.

Heather B, Front Office Manager at BEST WESTERN Greenfield Inn, responded to this review
Hello, First, I would like to apologize for any inconvenience the smoke smell may have caused you. We are a 100% non-smoking property and inflict heavy fees on anyone who smokes within the building. Unfortunately this does not deter everyone, but we are continuously trying to improve our methods of handling that situation. I hope you enjoyed your time spent with your family during the holidays. Please keep us in mind for any future trips to visit family again in this area! Thank You,

"Great hotel!"

4
30/12/2015

This was a last minute booking due to inclement weather in the area. What a great choice! The staff was efficient and friendly. The room, albeit a teensy bit dated, was still nice. It was spacious and very clean. The bathroom is large and also spotless. The location is excellent. It is located near by 2 major freeways as well as city streets. I would stay again!

Heather B, Front Office Manager at BEST WESTERN Greenfield Inn, responded to this review
Hello, Thank you for taking the time to review your recent stay at our property. I sincerely appreciate the kind comments regarding your stay. I hope a comfortable stay made up for the inconvenience the weather may have caused you! Best Regards,

"Adequate"

3
22/12/2015

Our stay started on a bad foot. After two phone calls and an hour wait for the shuttle at the airport, we gave up and got a cab ($30, FYI). The lady at the front desk was kind, but didn't even offer an apology. Then, after settling in the room, we found there was no hot water. She did apologize for that and put us in another room. After that, things were fine. Shuttle rides to The Henry Ford and the airport were timely. If you can ignore the gaudy exterior and the somewhat-dated interior, you'll find this hotel to have all the stuff you need -- flat screens, charging stations, Keurig coffee makers, etc. If you want a ride from the airport, tho, call as soon as your plane has landed.

"Great for dog owners"

4
22/12/2015

We were traveling with our two dogs, and we were pleased with the Hotel. The rate was good and the pet surcharge was very reasonable. It's big, funky, and pink on the outside. It's a little old, and the carpet is faded and there were a few dings on the walls, but the staff was super friendly to all of us, dogs included. Our elderly canine started behaving like Eloise at the PLaza! The locations is perfect--so close to the highway! This will be our go-to hotel when we are traveling with dogs and are in Detroit.

"Great hotel and staff that go above and beyond!"

5
08/12/2015

We stayed at the Greenfield Inn recently for a hockey tournament, we had a great visit! The hotel is older, but the important things are new and updated. The hotel has a lot of character with ornate wood work. My boys loved the long halls filled with pictures of cars on the wall. We had adjoining rooms with family and it worked out great. The beds were very comfortable with lots of pillows, the rooms and all facilities were clean. The most important part of all is the service the staff provided after we left. Our son left a blanket in the room which had great sentimental value. We weren't sure we would get it back, but gave the staff a description and waited. The staff was able to find it while washing the linens the next day. We were already very happy with our stay, but after their extra effort helping us we can't thank them enough!

Heather B, Front Office Manager at BEST WESTERN Greenfield Inn, responded to this review
Hello, Thank you for taking the time to review your recent stay at our property. We were so glad we were able to locate and return your son's blanket! The entire housekeeping department sincerely appreciates your kind comments regarding this issue. Best Regards,

"Tired Property"

2
05/12/2015

We last stayed at this hotel 19 years ago. It doesn't appear that the rooms have been vacuumed since then. How sad, because this used to be a nice place to stay while enjoying area attractions. Now, my wife refused to walk barefoot in our room because the carpet was so dirty. The shower didn't drain at all, and other than the nice tv in the room, it doesn't appear that the hotel has been updated for a long time. When Priceline first assigned us to the BWGI, I was excited. My enthusiasm was misplaced.

Heather B, Front Office Manager at BEST WESTERN Greenfield Inn, responded to this review
Hello, I am very sorry to hear how disappointed you were with your most recent stay at our property. Our housekeeping department has won numerous awards for their work and that is the impression we like our guests to leave with. Many of our rooms are in the process of being renovated and I hope you will consider staying with us again in the future to check them out. Thank You,

"Great place to stay in Detroit"

5
01/12/2015

A renovated Pink Victorian! Good safe location with access to freeway. Visited Motown and the Detroit Institute of Arts museum. Great experience! The Pink Palace rocks! There are pictures of classic automobiles along all the walls in the hotel; the restaurant and bar is worth a visit.

Heather B, Front Office Manager at BEST WESTERN Greenfield Inn, responded to this review
Hello, Thank you for your kind review of your recent stay here. We are happy to hear how much you enjoyed the many things that make us unique! We hope you get the chance to come and stay with us again in the future. Best Regards,

"Average Stay"

3
01/12/2015

The rooms were nice, the coffee maker did not work. The bed was comfortable. We have stayed here before. On the last visit, we were going to use the hot tub, but it was very, very hot and I could not even attempt to get in. I feel for no free breakfast the price is a bit high.

Heather B, Front Office Manager at BEST WESTERN Greenfield Inn, responded to this review
Hello, We sincerely appreciate your repeat business as well as your repeat feedback! I apologize for your coffee maker not being in working condition during your stay. As always, we will continue to use your feedback to improve our guests experience here. Thank You,

"Dated and disappointing"

3
25/11/2015

This "full service" hotel is badly in need of an update. The bed was terribly uncomfortable and the overall decor was dark and drab. A glass door to the exterior of the property was cracked and simply had a caution tape with "do not use" on it. The rubber balls in the claw machine were so dirty and disgusting that I couldn't believe my eyes. Location was very convenient to the Henry Ford, but I'll choose another hotel on my next stay.

Heather B, Front Office Manager at BEST WESTERN Greenfield Inn, responded to this review
Hello, I am sorry to hear that you did not enjoy your recent stay at our property. Unfortunately a group that was staying with us broke the door to the Courtyard late Saturday night. The door was then replaced on Monday. We appreciate your suggestions and we will keep them in mind in order to improve the quality of stay for future guests. Thank You,

"Wonderful Surprise"

5
25/11/2015

Staying in town to visit family, it was wonderful to find a quiet hotel to rest up and a wonderful pool and fitness room to relax in the evening. The staff was friendly and helpful instead of serious and formal. I regret not having time to try the restaurant but we will next time

Heather B, Front Office Manager at BEST WESTERN Greenfield Inn, responded to this review
Hello, Thank you for your wonderful review of your recent stay at your property. I am happy to hear you were able to relax during your time spent here. We do hope you get the chance to try both our restaurant and lounge during your next stay. You will not be disappointed! Best Regards,

"Fall Season Stay 2015"

4
23/11/2015

Staff helpful and willing to go the extra mile during our stay to make us feel comfortable. Internet connected without issues and was fully operational the entire time. Rooms and hallways could use some sprucing up. But overall a warm and inviting décor. Food was excellent and the restaurant service was spot on.

Heather B, Front Office Manager at BEST WESTERN Greenfield Inn, responded to this review
Hello, Thank you for taking the time to review your recent stay at our property. We appreciate your business and we hope you will consider staying with us again in the future to check out some of our ongoing renovations. Best Regards,

"Rooms"

3
06/11/2015

You can hear everything in the room next door. Couldnt sleep due to snoring in the room next to mine. Also water pressure is so weak that it is almost impossible to take a shower. It is clean Hotel and good location, worth the money but few things like that can ruin your day. Also, restaurant inside hotel, skip it. Not worth it at all and they are pricey. Drive 2 miles into West Dearborn, lot more choices

Heather B, Front Office Manager at BEST WESTERN Greenfield Inn, responded to this review
Hello, Thank you for taking the time to review your recent stay at our property. I am disappointed that we were unable to exceed your expectations during your time spent with us. If you have a moment, can you please contact me at [email protected] with the details of your stay so I can further look into the issues that you reported? By sharing your comments you help improve the stay of any future guests. Best Regards,

"best of the best"

4
03/11/2015

pool area is very nice stay in the hot tube quite a bit. staff was very polite and friendly. excellent stay with grandkids although the heat had not been turned on yet so it was very cool in the room for a Halloween weekend in michigan

Heather B, Front Office Manager at BEST WESTERN Greenfield Inn, responded to this review
Hello, I sincerely appreciate your kind comments regarding the staff and property during your recent stay with us. I hope you and your family enjoyed your Halloween weekend with us! Best Regards,

"very comfortable"

5
01/11/2015

This hotel met my expectations which I set high. I was a little worried seeing a pink hotel until I realized that it is called the pink palace. lol. Staff were very friendly and helpful and my stay was very enjoyable. You can never go wrong picking a Best Western as far as I am concerned.

Heather B, Front Office Manager at BEST WESTERN Greenfield Inn, responded to this review
Hello, We are glad that you were able to look past the pink exterior and enjoy the many things that our hotel has to offer. We appreciate you taking the time to review your stay with us and we hope to see you again in the future. Best Regards,

"Convenient and Comfortable"

4
27/10/2015

We enjoyed our stay at the Best Western Greenfield Inn. We were traveling with our pet cat. The staff and accommodations were very comfortable and convenient to the downtown area where we met my daughter who lives in Midtown Detroit. We all (cat included) were very cosy and comfortable in the room and enjoyed a relaxing visit.

Heather B, Front Office Manager at BEST WESTERN Greenfield Inn, responded to this review
Hello, I am glad you and your pet enjoyed your stay with us. I hope you keep us in mind for any future trips to visit your daughter. Best Regards,

"Went to the Henry Ford"

5
26/10/2015

This hotel is the best ,rooms are clean ,restaurant is outstanding and the staff are very friendly . The automobile prints in the hallways are a nice touch very close to The Henry Ford , easy access.to the hotel

Heather B, Front Office Manager at BEST WESTERN Greenfield Inn, responded to this review
Hello, Thank you very much for your review of your recent stay. We sincerely appreciate your kind comments regarding the staff and the property and we are happy to hear you enjoyed the King Suite. We hope to see you again soon! Best Regards,

"Greenfield"

4
26/10/2015

This Best Western is close to the airport and to the Henry Ford, one of the reasons we chose it. Wish it had a complimentary breakfast and we discovered that there is a full-on shopping center just across the freeway. Very handy place to stay.

Heather B, Front Office Manager at BEST WESTERN Greenfield Inn, responded to this review
Hello, We are happy to hear that you were pleased with your stay and our proximity to area amenities. Our location is halfway between Downtown Detroit and the Detroit Metro Airport. We are also located near shopping, restaurants and other nearby attractions making us a convenient and affordable option. We hope you will consider staying with us again soon! Thank You,

"A change from your everyday chain hotel"

4
26/10/2015

Went to the Greenfield Inn with a hockey tournament this weekend.. Was delighted by the décor and decorations, the furniture in the nooks and crannies that you could sit quietly in. The pool area was clean and had lots of places to sit. The restaurant was good - nothing fancy or expensive - which is nice when you just want to stay in the hotel for the evening without spending a fortune. Front desk was helpful - free cookies if you timed it right. Rooms were clean and beds were very comfortable. It was easy to get lost because it is a bit of a maze, but that just gives you longer to look at the hundreds of pictures on the walls of old cars. Enjoyed going somewhere that had character rather than your typical chain hotel where you could be anywhere.

"Very disappointing"

2
25/10/2015

The room was clean, the bed comfortable. However, it was uncomfortable because the air conditioning was not functioning. An open window introduced expressway noise. Breakfast and other meals were available from the menu at an on-site restaurant which served acceptable fare. We were required to wait two hours for a return shuttle from Greenfield Village. Calls of inquiry during our long wait brought only inconsistent excuses.

"Pink is it"

5
19/10/2015

The Pink Palace lives up to it's name. Lots to see and do before you even get to your room. Old world charm and great service. The restaurant is excellent with quality staff and food. Close to the interstate and right down the street from the Ford Museum. Nice comfortable rooms and great pool and spa to relax at the end of a long day. Do bring earplugs as it is next to the interstate.

"my review"

4
18/10/2015

hotel was good staff needs more training on the lay out of motel other wise had a good stay the room was nice and house keeping did a great job i enjoyed looking at all the pictures on the walls was very nice

"Perfectly located If visiting the Ford Museum"

4
15/10/2015

The Pink Palace, as it is known as, is 10 minutes from the Ford Museum. The room was clean and bed comfortable. The restaurant breakfast enables a satisfying start to the day. We ordered a la carte. The hotel offers a shuttle bus to the Ford, but you need to register at the front desk. You call for pick up. Purchasing entry tickets at the hotel works out to be slightly cheaper and includes the parking fee if you decide to drive. The Staff are friendly and helpful. Good value.

"Below average compared to pricing"

3
15/10/2015

The rooms were small and location of the hotel was also getho, the washroom was small as well even it was 2 queen bed room specially the pricing which was dollar 250 we never expected such rooms or washrooms

"Great Package Deal at a Great Hotel"

5
14/10/2015

I recommend the package deal that includes two nights in the hotel, breakfast and tickets to your choice of the three places to visit at the Henry Ford Museum (the museum, Greenfield Village or the factory tour) along with a free shuttle trip to the museum/village entrances. This is an old hotel that has been refurbished with modern amenities. It has lots of character and quirks and everyone at the hotel was wonderful. The internet is super-fast, the shuttle service to the museums was great and we left feeling like we had been treated well. The restaurant is a little pricey but the portions are large enough that we were able to save leftovers in the room refrigerator and order a little less the second night (if you go to the museums you will probably be too tired to go out of the hotel and eat).

"Older but nice"

4
13/10/2015

The lobby decor was beautiful and the room had a nice comfortable bed and attractive furniture. The bathroom was a bit small for 2 of us to get ready in but functioned just fine. The facility appears to be an older building and the pink exterior wasn't to my taste. Overall I would recommend the hotel.

"The Pink Palace"

4
13/10/2015

Large and comfortable rooms. Ideal for a stopover as close to the freeway. Difficult to find your way around the maze of corridors, all with motorcar pictures on display! The bar was being redone while we were there so the dining area had to double up which wasn't entirely satisfactory.

"Good service"

4
13/10/2015

The pink palace is a great hotel. The staff was excellent and very helpful. My husband and I have stayed here many times and always come back because they are clean, helpful, and close to the Henry Ford Museum and Greenfield Village. I wish that that had a free breakfast option.

"a night worth forgetting"

2
13/10/2015

been there before it is not the same, tv and thermostat did not work..by the time we were ready for bed it would have been to late to follow up on the issues. just chalked it up to a bad time and am not dwelling on a bad experience

"This pink monstrosity is actually pretty comfortable."

4
11/10/2015

As tacky as the outside of this place may be, the hotel is pretty comfortable. I arrived into the Detroit area rather early so gave the hotel a call requesting an early check in (when I say early I mean like.. 8 or 9 am). The person on the phone told me to come down and more than likely they could fit me in. I arrived and the room wasn't immediately ready. No biggie, I killed a 1/2 hr in their restaurant. My room was ready by the time I was finished, pretty painless tbh. Early check in alone gives them 4 stars in my book but as stated above, the place isn't bad (once you get over the tacky pink exterior)

"Pink Palace"

3
09/10/2015

It doesn't look like a Best Western. It's an older facility and the decor was more Victorian with a auto club theme in the halls. The room was a little small for all the furniture they had. The bed and pillows were comfortable and it was clean. It seemed like a safe area, The pool was older and not as clean as it should be. They had video games for kids. No complimentary breakfast; hotel restaurant served good food,

"A maze of passageways to find your room"

3
09/10/2015

The rooms were comfortable with a fridge and nice amenities. If you turned the wrong way you could get lost as there were a lot of different wings to the place. Signs for the laundry were misleading and in the end we gave up. There are no shops nearby that are accessible by foot. By car there is a large shopping area with plenty of eating places. There is an ATM.

"Handicapped UNFriendly"

2
02/10/2015

The most handicapped UNaccessible beds ever. This hotel says it has bigger beds. They meant HIGHER beds. I am of averaged height and could only lean on the edge of the mattress to get into bed. The front desk dismissed the problem with, "Sorry I can't do anything. All the beds are the same." And "No step stools because of liability issues." Yet the hotel van used a step stool. We booked a suite which was very roomy with a vibrating chair and less than full size couch Interesting Victorian decor. The restaurant had great service and large portions for the price. Other than the front desk, the staff all were friendly and helpful. A good place at at a moderate price but only if you are in good physical shape.

"A great value"

4
02/10/2015

For the rate I paid, this was a great property. Clean, but a bit dated - but not a negative. Comfortable. I love the automotive theme throughout. The staff at the front desk was very nice and willing to do whatever they needed to make you happy. Again, this is not a five star resort, but for what I paid, it was perfect.

"Nostalgia trip"

4
01/10/2015

This hotel is located near the freeway for ease of access to most Detroit-area locations of interest. Since this was a stay-over to visit both relatives and Allen Park, per se, it worked well. Our goal was to achieve a jet-lag experience that would best suite an excellent performance in Frankenmuth at a duathlon. The insulation between rooms and down hallways served were effective.

"Good stay, hard to find your way around"

4
01/10/2015

This is a lovely little hotel, good for a few nights, very clean! Nice staff members. VERY HARD TO FIND YOUR WAY AROUND! It's just part of how the hotel was designed, you sort of just walk around for awhile trying to find the lobby or restraint haha. The restraint; O'Henrys - is really good and the food is a good price, considering there is nothing around the hotel for you to buy food wose

"It was a comedy of errors that wasn't funny"

1
30/09/2015

Having stayed at the Best Western Greenfield Inn (The Pink Palace) twice previously, my wife of 51+ years and I looked forward to commemorating my 73rd birthday there, enjoying the Henry Ford and my preaching in Detroit on Sunday. From our most recent previous stay August 12-14 in 2007, I knew to ask for room 359 (The Henry Ford Suite) and was told by Tanita (when I made the reservations a month in advance) that would be no problem. Upon arriving September 25, 2015 Tanita informed me that she could not give me room 359 (The Henry Ford Suite) as she had promised, but that the room she had for me was just a nice, room 275. When we got to room 275 our keys opened the door but the room was occupied and would be for two more days. The occupants of that room were very concerned that Tanita gave us keys that opened their room rendering them and their property insecure. That other couple and I explained the problem we were having to Jessica at the desk, and she said that I should have been given room 375, not 275. As Jessica was making the correction Tanita came out from the back room and wanted to know what the problem was. When we explained what had happened to Tanita she said the mistake was hers. In the course of the conversation I had with Jessica, I informed her that I had reserved room 359 (The Henry Ford Suite) but Jessica said that I could not reserve a specific room. The management of The Pink Palace Best Western at Greenfield Inn should take immediate action to prevent anyone from ever for being issued keys to someone else's room as Tanita did. Tanita seems very nice but there is no excuse for what she did and giving me keys to an occupied room is unforgivable. She should be dismissed. We have been told that The Pink Palace Best Western Greenfield Inn is under new ownership and perhaps that explains why the facility is running downhill. Clearly the employees dealing with the public are either incompetent or liars or both. Also: Our bathroom door stuck so badly we were not able to close it. The television (believe it or not) is analog. The raucous partying in the Gazebo area kept us awake past midnight the first night, past 3 a.m. the second night, and management did nothing to quell the disturbance. The parking lot is a mess with scores of parking places unavailable, the pink paint looks tired and the roof looks even worse. Restrooms are shut down: The Pink Palace is becoming the Pink Dump. The employees at the restaurant seemed very nice, most especially Susan, and our breakfast was quite good. We had invited two people to visit with us for Bible study and room 359 (The Henry Ford Suite) would have been great but we'd been lied to by Tanita about that room's availability and lied to by Jessica about 375 being the same, so we were forced to spend almost three hours in your restaurant for our Bible study. It is apparent that The Pink Palace Best Western Greenfield Inn is nowhere near as nice as it used to be and is running downhill fast.