Welcome to the Best Western Woodhaven Inn, a hotel located near the scenic Lake Erie. This hotel also provides comfortable accommodations at an affordable rate in recently renovated and well appointed guest rooms with satellite television with HBO®. Guests can take advantage of a variety of hotel amenities such as an indoor heated swimming pool, exercise facility, game room and business services. This hotel also features an onsite restaurant and cocktail lounge. Guests staying at the Best Western Woodhaven Inn will be minutes away from nearby attractions such as the Lake Erie Marina, Elizabeth Park on the Trenton Canal and Detroit historic Fox Theater. Hotel guests can spend the day boating on Lake Erie or touring the Motown Historical Museum. Visitors staying at this Michigan hotel can also take in a Detroit Lions or Detroit Tigers game at the nearby stadiums. Guests will find a friendly and helpful staff at the Woodhaven Inn in Woodhaven, Michigan. Make a reservation today and save. Enjoy your stay.
Stayed here often over the years and have noticed a decline....was a nice place to stay years ago but now its noisey, smelly and just not nice. Smoking is banned but not inforced. Room was damp and sticky. beds seemed to be ok. Hate to say it but ill have to look into Holiday Inn across the street....goodbye Best Western!
Stayed here with my family and we got 4 rooms. Each room had a problem. My aunts room smelt like mold one night after a rain storm the ceiling in front of her room door was leaking so our guess was that the ceiling in her room was wet so that caused the smell. My dads room every time he turned on the hot water in the shower the pipes in the wall would shake and make a really loud noise. My brothers room the ac would not get cold. My room did not get hot water. We are not the family to complain so we left it alone and just decided to deal with it. The internet sucked. The staff were really nice and the rooms were nice and comfy. This is my second time staying here and I will say it again like in my first review this could be such a better hotel if they would keep up with routine maintenance. I must give a shout out to the security guard, i brought home some food from a restaurant and they did not pack any fork or knife so he went out of his way to find one for me. I will be staying here again but hopefully next time they will have every thing together.
The hotel was very inviting. The customer service was one, I will never forget. The food was amazing and the staff was just down right nice. I encourage you to come by and check them out. I decide to come back next.
DO NOT stay in this disgusting hotel! My husband, ever the optimistic guy, said each new discovery we made at this establishment wasn't that bad, let's try and make the best of it, it only got worse and worse and worse to the point of ruining our 10th anniversary. We came to here instead of Belamare Suites (40 minutes south romantic getaway speciality hotel) because they were the place we stayed on our first wedding night. For 20 dollars more for the night, we could have had an entire private pool without someone's hair ball floating around my most private of parts. We came to this facility to make our 10th wedding anniversary extra special , instead it was extra awful. A quick run down of our "discoveries" & other fun: -the dark brown (I have platinum blond hair and my husband shaves his head) hair balls shooting out from the jacuzzi that were discovered because it was tickling my bottom -the hair and who knows what else that was in the jacuzzi to begin with that led us to clean, drain & scrub it ourselves 3 times - hair and chunks of who knows what on the tables - the 40* bathroom that led to us needing to keep the heat cranked to 90*, weeping walls and resulting wet toilet paper and floor -the various bonus trash? items never vacuumed and left on the floor -the restaurant server not wanting to be bothered to ask the cook if something was gluten-free, but instead said there's probably nothing gluten-free but the steak, and then slapping a piece of garlic bread onto the steak after being told it was a gluten allergy and not a lifestyle choice. -the front desk saying thanks and hanging up when I called immediately after walking into the room to inform them that as non smokers, we were smacked in the face with the disgusting smell with room reeking of cigarette smoke so we would not be charged the $150 fee. -the general manager offering an "I'm sorry, hope you'll try again" upon being made aware of his disgusting facilities and our anniversary ruining experience. An "I'm sorry, please play again" does not rectify anything once it was made known my disgusting experience, it simply salted and irritated a wound and made me ever ready to share my disgust with the facility and its response with the world. I will be describing the awful, never to be repeated, experience on trip advisor, Google reviews, sending a copy to every best Western outlet available and any other social media sites possible, so that others know what they will be getting and not RUIN their 10th wedding anniversary or any other things they may be celebrating. Do yourself a huge favor and stay anywhere else. It will be cheaper and I can almost guarantee immensely cleaner with a much better staff that actually cares about their patrons and the quality of service they receive.
Nice place to stay. It is quiet and clean and close to shopping centers and restaurants. It does not offer free breakfast but has a restaurant. It is also pet friendly. Staff is easy to work with and helpful. Will stay there again.
We were extremely disappointed with the quality of the rooms. The hotel is very old and needs renovations. Our room smelled and the carpet had stains. The bathroom had mold on the tiles. The lighting was extremely poor, especially in the vanity area. It was hard to see. The safe, which requires a key did not have one and we were told the front desk didn't have one either, so it was useless. We had family members in the adjoining room and the smell was worse, but they did have a safe key. My experience with this hotel is poor. I do not recommend the hotel to anyone.
We opened the door to the room WOW ,terrible smell- we had to go to the front desk and get a room refresher can, the carpeting in the room and hallways were soiled,dead bugs in the light fixture in the bathroom (probably still there).No continental breakfast Nothing unles you $$$$ misunderstanding on the billing for the room-I ended up paying what they said ( they had my credit card)I Will not go back there-I will still use BW whenever I travel tho
Check in and check out were easy and quick. The rooms were clean and nice. The pool area was great for family time. The beds in this hotel are so comfortable! They did not spare any expense on the mattresses or the sheet.
Although the bed was comfortable, the room was dated and in poor condition. Likewise with the rest of the hotel. There were no morning amenities (at the very least, coffee). Grounds were poor and on 2 nights the entry used had no exterior or interior lights turned on.
This is a great place to stay. If you are towing anything the parking is excellent. Other than on Sunday, the restaurant in the motel has excellent food. I and my wife have our favorites we now order each stay. We have tried other items on the menu and they have been all good.
Had a great stay at this Best Western. A little hidden from the main street, I wondered about how nice it would be and I was thoroughly pleased with all sights, sounds, smells, decor, staff plus the convenient location!!!
We were there for a wedding so our schedule was hectic. The staff was very accommodating with extra towels and hygiene products even though we did not have them change the sheets. Pool was clean and provided towels easily accessible.
I stay here at least 2 times a year if not 4. I have never had a bad experience. Staff is always amazing, housekeeping is great, have never had a bad stay in 5 years. A lot of close by restaurants and attractions.
The hotel is older and well kept, the room and bathroom were clean and comfortable. All of the staff I encountered were super nice, helpful and well kept. Great Value for the money. I would stay here again. Right off the freeway easy to get to. Nice pool and Sauna.
too much money for what room is used for on a business trip We had to go get towels form the front desk. No towel or wash clothes were left in our room. Sheets were never changed during our stay. Plastic glasses were not left in our room or fresh shampoo and soap.
The entrance to this BW is hard to see right by gas station, and an entrance for the American Bar and Grill, but that restraurant is part of the hotel. The halls spelled of cleaning products, but the room was beautiful. The cleanliness, beds, refrigerator, was great and no smell in the room. The restraurant had an excellent breakfast with outstanding poached eggs. The waitress was helpful and knowledgeable regarding dietary needs. The staff was friendly.
No real complaints. Just felt that this Best Western lacked some of the comforts a traveller expects. For instance ( and I know this makes me sound picky) there were only 4 small flat pillows on the bed. After the first night we left a note asking for 2 more please. None were left. The next morning, we asked the housekeeping staff if we could possibly get 2 more pillows. She stated we could and she would drop them off. No pillows were left. We bought 2 pillows at Costco. Also, only 2 thin bath towels were provided, and at most other Best Westerns, you would get 4. There is no microwave in the room. However, the staff were very friendly and hotel room was clean. The pool area was a nice bonus and the onsite restaurant is a convenience. There is a room safe included free of charge and it was easy to get to attractions in the Detroit area. Ample parking . I would stay here again anytime !
Everything was pretty much decent as usual except they took their outside outlets away and blocked the outside windows all except maybe a 6 inch opening. As far as I'm concerned they might as well have blocked a fire exit by doing that to the windows which I am waiting for conformation on that from a higher authority. Taking away the outside outlets out was another dumb move I'll be finding another hotel to stay at for the next tournaments along with our club. Steve Weber
The Best Western in Woodhaven has always treated us well. Great Staff with a smile and a warm welcome is always the norm. Great Facility zero issues or complaints. Highly recommend this facility and location for a nights stay.
Loved our stay the hotel was clean roomier than most the pool was awsome nice and clean the bar should have frozen drinks it would be better but it was still ok game room gym pet Freindly overall experience wast great
For the options in the area it was cheaper then the HI next door. Traveled down for a family gathering and was on a budget. The rooms seemed to be recently remodeled and look good. The exterior needs updating.
It was great for the price. If you are fishing Erie or Detroit River, the proximity is great and safe. Good Parking. You want to make sure and bring long electrical cord for power to boat. The fish cleaning station was fine but you will want to bring 3 way plug or power strip-- there is only one power cord.
Very nice. Affordable. Restaurant inside hotel has good food and is affordable also. Clean rooms and halls. Pool is very nice. It does go to 9 feet deep at one end so if you have small children i recommend bringing life jackets just in case. Only complaint would be that the fitness center could use an update in equipment.
Very clean place! Has plugs for fishing boats ! Comfortable beds! Good size rooms! Rooms had refrigerator! Around local restaurants! Clean bathrooms! Staff very friendly and helpful!!! Nice pool! Wish it had a hot tub though! But does have sauna! Breakfast not included but they have a restaurant attached to the hotel ! Also karaoke and a bar !
I normally use a hotel to sleep so I didn't use the quite nice pool. I wish there was the free breakfast. The room was usable and clean. Got my money's worth. Make sure you ask the front desk exactly which of the entrances are closest to your room.
Very dated; needs complete renovation yet is clean and functional hotel in a location that has very little competition in the local area. The staff was very help and friendly doing the best they can with a hotel that saw it's prime many years ago. Would probably stay there again but only because there is one other option within four miles or so.
The pool was nice, very large. The room had plenty of space, beds were super comfy. Restaurant was right on site, convenient for breakfast, lounge looked nice. Doesn't look like much from the outside but don't be fooled. We would definitely stay here next time in Michigan
Very nice staff good food nice place to stay rooms are nice out side look's nice I saty here ever time I come 2 Detroit saty here maybe over 60 tines they have great way to get ponts for free room and other great things
It was New Year's Eve, and I had forgotten to book a room until 2pm. Thankfully, thru TripAdvisor, I quickly found this hotel, and not only booked a room with a bed, but a hot tub suite! My favorite. Check in was smooth and simple, with a friendly face at the front desk. Now we did show up at 2am, there was evidence of quite a party thru the halls, but like I said it was New Year's Eve. Besides that the entrance was clean but the building is older, so not spotless. The room was large, clean, comfortable and quite even with the joyous people in the hallways. We had our two dogs with us, with no problems. Plenty of green space outside for their use. Parking near the doors was tight, but if you don't mind a short walk there is room for trailers or larger trucks. I would definitely stay here again. There is a restaurant attached, but we did not eat there so I can not comment.
I had a business appointment to plan scheduled first thing Monday morning. And, after a long drive to Best Western Woodhaven Inn, I really needed a quiet relaxing place to both relax and prepare. I checked the Internet for motels in the area and after reading several reviews I called Best Western Woodhaven Inn and made my reservation. It was the right choice and I'm very happy. I've used Best Western in the past and they have never disappointed me. Do yourself a big favor and make your reservations at a Best Western any time your away on business or for pleasure.
Okay... I've stayed here a few times over the last couple of years, and usually didn't have a problem with anything. However, there was an anomalous charge on my debit card which shouldn't have been there... When I called the hotel to ask them about it, they told me it was a pre-authorization charge, and the transaction would not go through. I was told by a manager that they didn't charge it but my bank did... Which I knew was a total lie. When I spoke with someone at my bank about that charge, they informed me that they do not charge their card holders for anything like that. Other than that, the rooms are okay... The Wi-Fi has its moments... Drinks in the bar are a bit pricey. The beds are fairly comfortable, but the rooms need some updating... Especially the bathrooms. Considering the manager there blatantly lied to me, I doubt seriously I'll be staying there again.
David B, General Manager at BEST WESTERN Woodhaven Inn, responded to this review
Hello Storm W, Thank you for taking the time to share your experience from your recent stay at the Best Western Woodhaven Inn. I first want to thank you for your business. I am concerned that there is a misunderstanding about the charge you mention in your review. I would like to discuss this matter to clarify this issue. I am available at (734) 676-8000. I look forward to hearing from you.
We stayed one night to visit family nearby. The Best Western was comfortable, clean, and convenient to many local attractions. Although breakfast is not included, a coupon for reduced price is given at check in. Free wifi for guests, indoor pool and game room for the kiddos!
Our room was clean and comfortable. The beds are nice! The staff was very friendly and helpful. That said, this hotel is obviously in need of some upgrading--walls, carpets, floors are beat up, our bath tub was clean, but very old. The exercise room is a joke--1/2 broken stuff from 15 years ago. The pool is nice and the food in the lounge was adequate. Not bad, but I wouldn't go out of my way to stay here.
Would stay again, worth the price. Have stayed here many times and most say, this time a huge improvement with the housekeeping staff! Our room, was always cleaned, every day, very friendly gals! Only unfriendly people are the front staff, they are always that way!!
We decided to stay for a night near our family and ended up staying two because the hotel was so good. It is a little older but is very clean, has a good restaurant and bar.. Very reasonably priced . I would definitely stay again. Right off I75 in a good location.
I stayed here for 3 days with my dog. I was only suppose to stay one night and every time I needed to stay an extra night they had no problem accommodating me and since I had a pet they kept me in the same room which was perfect because the grass and door were right outside. The ladies at the front were very helpful. The cleaning crew was also great as well especially Karen she was the sweetest, she had no problem cleaning my room with my dog in there, she thought he was cold one night and covered him up with a towel and she even gave him his own blanket to take home cause he was so well behaved and left me little notes. Shelby was also real sweet and cleaned my room with my dog in there. I had a great experience here and would recommended you stay here! Thank you for taking care of us!!!
Stayed here for a wedding and everyone had a different experience. One group had to move because there was smell. Another had to have their sheets changed as there was a stain. Personally, if all you need is a bed, this place will do in a pinch. Our room was clean, but dated. It could do with new furniture, but the bed was comfortable and it was close to where the wedding was taking place.
this hotel needs massive repair & maintenance. smoke terrible in non smoking hotel. animals mixed in with people without pets, & dogs were barking. keep dogs separate buildings from people with out pets. repair broken items in rooms, & keep smokers out & spray rooms for smoke if they did smoke in them. sure needs better up keep by owner.
I was taking my 11-year old grandson to the Henry Ford Museum and this location seemed perfect; it was just off my planned route and 25 minutes closer to my home. The motel was also close to restaurants and shopping centers. The short road leading to the motel was next to a construction site, but that didn't bother us at all. My grandson had an ear infection so we needed to avoid the swimming pool that really looked inviting. I had made the reservation on line, so check in was quick. The beds were comfortable, the room was clean, but the A/C unit was a little noisy. Breakfast at the adjoining restaurant was available at a discount, but we skipped that to eat at a Tim Horton's across the street. Because I had recently stayed at a motel (at $170 a night), this Best Western (at <$90) was almost as good, I call it a good value.
Clean room. Comfy bed. Courteous staff. Quiet crowd. Big pool. Affordable restaurant. Not sure what everybody else is complaining about. Yes, they unplug the fridge. Yes, the pool area is locked. Yes, the shower temperature fluctuates a bit. Big deal. At $100/night this place is a good value.
Came down from upper mi for graduation party. Needed a place to stay the night. This was the only reasonable place to stay price wise. Room was clean & neat. Although room has a very strong perfume smell, whether it being a airfreshner or a cleaner smell. It's way to strong!!!! About knocks you over when you open the room door, and smell won't go away with air on. Hotel you can tell is older, could be updated. But not bad. Would stay again
Recent stay was less than pleasant due to the day housekeepers. They tried to clean our room at 9 am and then when I said to come back later they never did. Thankfully the night housekeeper Geneva came in and cleaned our room and made sure we had everything we needed. She is the only saving grace for this hotel this visit. We stay here every year and we may stay someplace else next year. The person at the front desk was more interested in feeding her face than dealing with the housekeeping issue. The next day was not much better. Day housekeeping is very lazy!!!! Again Geneva came to our aid. Will definitely be rethinking our stay for the future.
Hotel was clean , fair priced, clean large room. Next door to a truck stop. Older property , and was close to an industrial district which I was visiting. Food at the hotel was good and the breakfast was reasonable cost wise . Many truckers use this hotel as next door to a truck stop and seemed convenient for them. Off the interstate but having a side entrance .
We stayed here two nights for a wedding in the area. It was a bit hard to get in and out of as they are doing construction and there was a carnival across the street. The price was reasonable and the room was surprisingly quiet even though near the highway and carnival. Breakfast does not come with the room. There is a restaurant attached and you get a voucher for a $4.99 full breakfast including coffee which was very good.
I never stay anywhere else. I stay at this location several times a year, staff is great, amenities are great. Always good to return to see the same staff. Very clean. I will always come back here when in the area.
After checking in we were sent to Door D in the next building. Room key cards did not work, so we trudged back to the desk "Oh, I forgot that the lock on Door D is bad. Use Door C". So we did that. Walking through halls that smelled like an ashtray to the room the first sight was the refrigerator door standing open, and that it was unplugged. Having a cooler full of food to preserve we walked back to the desk. Back at the desk we heard "Oh yeah, we leave them unplugged so the freezer doesn't get frosted up." We got a refund and left.
We had a wonderful time last night! The room was large and comfortable, pool was beautiful, bed was great, shower pressure good, restaurant was great! Truck parking! Would definitely return or recommend this hotel to friends!
Our stay was good. We had a few issues but they took care of them promptly. We picked this hotel because of the restaurant/bar. Big mistake. The food we ordered was dried out and in general nasty. We stayed in a suite and loved the room and the space. We will stay here again but we wont be eating in the hotel.
You don't have a lot of options in this area of Downriver. Sadly, this hotel isn't the worst. I only stay here when I'm travelling alone on family business. I would never bring my wife and children to this hotel unless there were no other options. Bottom line - stay here if all your in need of is a cheap bed in a run-down hotel with a bar. At least the internet is good.
Room was nice except for there was hair in bathtub and on the bathroom floor. We ate two meals in restaurant and the food was very good and reasonably priced. Due to a Walleye tournament there were a lot of men with boats parked in parking lot just any where. Some were parked in the grass, some blocking other vehicles in. Cords everywhere being driven and walked over.
one of the most comfortable and friendly hotels for the price that i have ever stayed in I am from Mi. and now make my home in Florida, I come up a couple times a year and always stay at the Best Western in Woodhaven, the rooms are clean and comfortable the breakfast is very good and the staff is very helpful in every way. It is also located close to everything down river right of I-75 on west road
Construction and a lot of fishing boats made me wonder about the location but it was great. Big clean room, good restaurant on a rainy night, the fishing tournament guys were quiet. We were very satisfied.
Whether you are staying for business or pleasure this hotel is a great place to stay. Located right off I-75; it is easy to get anywhere in the area. Boating and great fishing nearby. Lots of shopping locations with nearby mall too. Within short distance to Detroit, Historic Monroe or even Toledo. I make it my location when I come to the area for business or pleasure.
Everything could use an upgrade, but the people who work here are wonderful to deal with! There is security patrolling the lot at night and there is parking available for car, RV'S and Semi trucks too. Pet fee is $20 per nt. The restaurant and bar are very basic, but it beats a pizza delivered! Prices are very reasonable and they have good drinks, a pool table and karaoke on Saturday night. Coffee pot and good sized fridge in the room with a flat screen TV (a LOT of sporting channels ). Beds were a bit hard for my liking. I am used to a memory foam at home though.
I love staying at this hotel, very clean and the restaurant is excellent! Do recommend to anyone staying in Detroit! The staff was very friendly, the swimming pool was very clean. My family and I will continue to stay here every time we come to Detriot.
The hotel and halls are clean, my room was large enough, the bed comfortable, the heat adequate and quiet and the restaurant had enough choices to satisfy me during a three night stay. The room furnishings were modern enough and the refrigerator adequate although strangely enough there was no microwave. The bathroom was nothing special but adequate and clean. The only amenity offered besides soap, of course, was shampoo. The shower head worked well and there was plenty of hot water. There was a decent sized flat screen TV with 41 channels and a desk in my room. Despite the 18 wheelers in the parking lot, the room was quiet. The hotel is only two floors with no elevator and it sprawls quite a bit. There is a long walk to the peripheral rooms. The pool is large and clean but there is no whirlpool. There is an exercise area and business center. The restaurant choices are uninspired but reasonably priced with generous portions. Service was good. Breakfast is not free but $3 off coupons for dinner and a fixed price breakfast cooked to order are available on check in. I found no problems whatsoever with the room or the premises. I would stay here again if need be.
The whole upstairs smelled like weed,, nothing was done to correct issue other than having a manager call me next day and that never happened. i gave the hotel another chance since i had a issue few months ago and of course nothing was done then either other than them saying we are sorry. when you pay 140.00 a night for rest and peasce and quite you should not have to smeel weed thoughtout the entire up stairs when you have kids..
Value is my first thought, nice clean room with a flat screen television several channels and a couple HBO. I found the bed comfortable and plenty of hot water and a nice shower head. I would have no problem booking another room here if I am ever in town. Restaurant was average fair selection and I thought the prices very competitive.
Stayed overnight and ended up extending. Nice rooms, clean and has a restaurant and lounge. Food is good. Service was top notch. Restaurant staff in the morning were great. I will be recommending this hotel to others.
It was a special Thanksgiving weekend traveling with the kids, so we splurged on a suite with a whirlpool tub. It was totally worth it! Nice room, clean and comfortable. I was pleasantly surprised with the quality of the mattress on the king bed. We had a refrigerator that got nice and cold, but oddly no microwave. Super friendly staff walking the halls and ready to help (except the lady at the front desk who was a bit of a sour puss lol, maybe she was having a bad weekend). The indoor pool is wonderful and clean and large and so much fun -- not small like newer hotels. The attached restaurant had a nice basic breakfast available (not free, but reasonably priced). It's an older place but very well kept and nicely updated. As of November 2015, the entrance road to the hotel had construction next to it, and could easily be missed. Also watch out exiting the hotel, it is hard to turn left onto the main road with traffic -- it might be better to turn right then find a safe place to turn around and go the other direction. We will definitely stay here when we're in Woodhaven again.
I was greeted by a cheerful, down to Earth lady. She made pleasant conversation throughout the check in process. I went to the room with my daughter and was pleasantly surprised it was nice and clean. I would definitely stay again.
It was a great place to crash. The room was awesome. We enjoyed our stay. We will keep it in mind the next time we come to visit. Great rooms, good location, excellent price. You get what you pay for. See you soon!
Stayed here to be close to the local hockey rink. Outside of hotel is nothing to look at, it just needs to be updated. The room was very clean and spacious, plenty of room for luggage and lots of room on the sink counter for personal items. The beds were very comfortable, we slept great. We had a room on the 1st floor, away from the restaurant/bar so it was very quiet. The food in the restaurant was very good, tried the chicken parmesan. I would definitely stay here again if needed, good price for a clean room.
Just an overall dismal experience. Pretty much everything needed updating / replacement. Nasty might be the most accurate description that come immediately to mind. Will seek out alternatives on my next trip to the area and, in fact, we have already tentatively selected another hotel.
The staff is the best in the business, pet friendly, hotel needs some updating. We always use this hotel on our family visits in Michigan. Kathy knows her business and goes out of her way to make our stay perfect. Easy access off I75, good value for your dollar.
Booked into this hotel for one night and because of its location and value decided to stay for two. Had an evening meal at the bar - some very interesting characters there! The lady behind the bar was lovely and helpful and gave us advice about visiting Detroit - she assured us that despite what we had heard Detroit is a great place to visit and is definitely on the up. Hotel is about 20 mins drive from centre of Detroit. Visited Motown museum which has to be a must and Greenville Village (Henry Ford Museum) again another must. Had a walk along the river in Detroit and Greek Town and can honestly such we have never met such friendly people. If you want a clean basic hotel and value for money you can't fault this one
Had to spend a couple of days here while attending a wedding in the area. There was nothing special about the room at all. It was quite small based on others we have stayed at. It was clean thank goodness, but the bathroom area is tight as that is where the clothes hanging is, the drying rack and ironing board, so needless to say, only one person can use the sink and mirror at once. The hotel is only two stories, but very spread out. We were on the second floor and it was a long walk to the lobby and pool areas. There are no elevators, so be prepared to take stairs and don't bother with the luggage rack. There is no complimentary breakfast here, but I was given one $3.00 off coupon for the hotel breakfast...even though there were 4 of us and we were staying 2 nights. We ended up going to Bob Evans just down the road from the hotel, and received great service. The pool is big and my kids loved it. Disappointed that there was no spa, but not that big of a deal. Just be sure to ask for the pool code when you check in, because we didn't know there was a code until we tried to enter the pool area...and had to go to the front desk after trying all the doors. Speaking of the front desk, they were friendly, but not overly helpful. We only chose this hotel because the rate was the best in the area with availability and location. The only way we would choose this hotel again would be if we were in the similar situation with rate/availability.
The rooms were clean and smelled fresh. Two things I want. The halls were clean. The beds were comfortable.No problems at all. Reasonable price and restaurant and bar in the hotel. Also restaurants close to the hotel that were nice. The restaurant in the hotel was average not bad ,,not great..If you want a drink and dinner with no drive it was fine , which is what we did after a long day. The prices were average and I had cheeseburger sliders which were good and the french fries were awesome.
Expecting a typical BW experience, we drove into a war zonish area of blight and construction, trucks and turmoil. We were met by a receptionist who had an indifferent attitude towards life and people. She had little information regarding area eating places and the room's book listed one out of business for years. Outdated and tired! Some renovations have helped. Hopefully more will be made....
We were in a hallway away from the pool and lobby. It was fairly quiet which was nice. Other areas were noisy. The cleaning staff was very polite and did their job. The hotel is a nonsmoking facility but when walking in the hallway you can smell the cigarette smoke coming from certain rooms. There was, "nothing they could do about it." The hallway carpets were never clean. The upkeep of the building is minimal. We have stayed at a number of Best Western facilities and this is far from the best.
Our room was near the outside entrance and the door was opened and shut through the entire night. Smokers and drinkers were right outside the entry and we had to pass through them to get to our vehicle. Tried to get our room changed to no avail. Cut our trip short due to lack of sleep. Never again will we stay here.
This place is nice. The staff seemed very friendly when i checked in. They have a restaurant near the main lobby. Food was very good. Drink prices are not bad either. The room was very large and have a lot of room to move around. The bed is comfortable too.
Clean and comfortable/ surprised at how good the beds were! This made for an enjoyable stay while traveling thru the area. I was only disappointed they had a sauna instead of a spa? The restaurant was average but the bar seemed large and nice to relax. Overall I was pleasantly surprised how nice this hotel was! I would definitely stay here again while on business travel! Thanks GJ
I stay at this hotel twice a week for my job. I always get excellent service and clean accommodations. David is the manager and always anticipates my arrival and has my room ready to go as I walk in the door. With service like this I wouldn't stay anywhere else. The rooms have new mattresses and are always clean. I am a loyal customer.
The experience was awful and terrible. The hotel is in total disrepair. I could not recommend this place to anyone. If we ever had to return to that area, we would not stay there again. The area does not offer many options so we picked the biggest brand name hotel we could find close to our conferences. We will look harder next time. With electrical sockets falling out of the wall to worn out furniture and fixtures. Pitiful, just pitiful. We were not looking for a 5 star hotel, but really, fix the place up and update the hotel.
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