Best Western Hotel Palm Beach Lakes,  West Palm Beach

4.0/5  - based on 1090 guest reviews.
1800 Palm Beach Lakes Boulevard, 33401-2023, West Palm Beach, United States - See map
+1 561 683 8810 +1 561 478 2580

Destination

Dates

Your room

> Room 1

1 adult

 

Hotel advantages

  • Air conditioning
    Air conditioning
  • Free parking
    Free parking
  • Outdoor parking
    Outdoor parking
  • 24-hour front desk
    24-hour front desk
  • Multilingual staff
    Multilingual staff
  • Onsite laundry
    Onsite laundry
See more
TripAdvisor Traveler Rating
based on 1090 traveler reviews
See more comments >>
Photo gallery :
Located at Exit 71 east of I-95, this hotel is close to all of the excitement that West Palm Beach has to offer, including local beaches, the chic Downtown CityPlace, the Palm Beach Convention Center, Kravis Center for the Performing Arts, the Norton Museum, Rapids Water Park, Bahamas Paradise Cruise and the Palm Beach Island. Palm Beach Outlets Shopping Complex is located across the street. Three of the area's most popular universities - Palm Beach Atlantic University, Keiser University and Palm Beach State College-are also close to this Eco-Friendly West Palm Beach hotel. West Palm Beach is home to a variety of festivals and events, including the Barrett-Jackson® Auto Auction, SunFest, Palm Beach Challenge Baseball, South Florida Fair, The Honda Classic® and Marathon of the Palm Beaches-all of which are located just minutes away. Each spacious, well-appointed guest room at the Best Western Palm Beach Lakes comes complete with a microwave, refrigerator, free wireless high-speed Internet access and cable television. Guests will wake up each morning to a complimentary continental breakfast, can take a swim in the outdoor heated swimming pool, play shuffle board or outdoor chess, picnic at the grill area and enjoy shuttle service to the airport, Port of Palm Beach, local restaurants and shops, and the convention center for an additional nominal fee per room per stay. Van service is available from 7 a. m. to 11 p. m. daily. Make your West Palm Beach hotel stay one to remember with the Best Western Palm Beach Lakes exceptional customer service and warm, welcoming staff. Make your reservation today! Enjoy!

See rates and availability

 
Room 1

Guest reviews


in partnership withtrip advisor img
based on 1090 guest reviews
Certificate of Excellence
 
NOTE ISSUED REFER TO NOTICE SUMMARY NOTES
Excellent
 
491
Verygood
 
355
Medium
 
153
Poor
 
53
Horrible
 
38
Business Business 215
Couples Couples 274
Family Family 356
Friends getaway Friends getaway 89
Solo travel Solo travel 74
Cleanliness
Location
Rooms
Service
Sleep Quality
Value
Best Western Palm Beach Lakes,West Palm Beach
  • 5
    « Fabulous Stay in West Palm Beach »

    Upon arrival, we were warmly welcomed by the staff. The staff during our entire stay were extremely friendly. Sunfest was happening the weekend we stayed and the hotel offered a shuttle service to and from the event for a small fee. The free breakfast was wonderful. The hotel sits on well-landscaped grounds. The pool area was welcoming and clean. The rooms are very large and have all been remodeled and updated with a luxury feel. Truly felt comfortable sleeping on the bedding provided. The hotel is also located across the street from a large Outlet Mall with plenty of restaurants and shopping. Centrally located to the Downtown area Beaches and PBI Airport.

    3
    « Overall a plus »

    The pool and the surrounding area of tables and lounge chairs created a great atmosphere. The breakfast was well situated in this environment but the food per se was only average. Best Western has this

    1
    « Old, Dirty and uncaring Manager »

    Stayed at this hotel for 2 nights. The first room that was offered was terrible. right on the corner and over looking dirty car and truck park. The location of the second room was slightly better. However the front desk was unaware that the door was being stripped of the paint and repainted !!. But the worst thing was inside the room. First off it was smelly like a damp smell. The door had a large gap which did not inspire any confidence of security. I could have put up with all these until my wife noted that the sheets and the blankets were worn to threads !!! I have never ever seen this in any hotel or motel even at 1/3 of the price they charge. Then there was the bathroom. I think I will save you the trouble of reading anymore and just post a few actual photos. When mentioned all of this to the manager on duty the answer that I received was "We do all of our maintenance in Low Season" !!! I has to tell him that changing sheets and blankets that are worn is "Not Seasonal"! If he understood what I meant he choose to ignore me completely. After our stay I received an email asking for my feedback. So I have provided exactly what I am writing here (together with photos). I have not received a word from anyone connected to this Hotel or Best Western. This is all a shame as the Location is really ideal and the hotel does have a very decent court yard, that although in need of modernization, its nice. The breakfast was also decent and small patio outside was nice to have your breakfast.

    5
    « Nice stay »

    Arrived early at 11:30am. I had asked for early check in which the didn't have a note off however they accommodated me and found a room that had been cleaned. My only gripe was lack of a TV guide and most of the channels we're not getting reception. Other than that clean and comfortable

    4
    « WPB Visit »

    3rd stay in past 3 years. Relaxing setting with cordial staff and good amenities. Close to many shopping and retail businesses. We travel with our dog and dog rooms do not have carpet while numerous other hotels do and we pay same plus pet fee. The floor in our room was very dirty. Reported on leaving to front desk. Aside from this the stay and grounds were well kept and relaxing.we will return.

    5
    « Excellent place to stay, the staff and Jesse the front desk ambassador was excellent, would recommend hands downs!! »

    Excellent place, We showed up without reservation and Jesse made us feel so welcome and even got us a good deal, I love best western and would recommend. Thank you to all the staff for making us feel welcome.

    4
    « Very good hotel »

    I stayed with my husband and 3 kids. The pool was perfect and the patio area had plenty of chairs and umbrellas. The breakfast was very good but was very busy at times. The room was good sized and the beds were comfortable.

    5
    « Another fabulous stay at this favorite hotel of mine!!!!! »

    The great crew helped me get my room very quickly (thanks again) and it was great--clean as always, comfortable as always,great breakfast buffet as always---what more can I ask?--see you again next year for another great vacation!!!!!!!

    5
    « Great Experiance »

    The hotel has a fantastic garden. The room is clean; the staff is friendly. The speed of the internet is acceptable. Breakfast is good. There is always a free coffee. The hotel is easy to locate. It is in a walking distance from a mall plaza. We loved it.

    3
    « Rather expensive »

    really expected more for the price charged. I quess it was because of the time of the year. the hotel looks like the pictures shown on website. It is an older hotel with renovations -they could have done a better job. It is at a good location right off the interstate and across the street from a mall. The bed was horrible to hard. The staff was nice.

  • 3
    « Adequate place to stay »

    Ok place to stay if on a budget. The room was mostly clean, but there were some spots that could have been better (carpet, bath tub). The staff was really nice, there was a long line when we showed up, but the lady at the front handled it well. Breakfast was standard hotel breakfast. Pool area looked very nice and well kept.

    4
    « RELIGIOUS CONFERENCE »

    Overall the Best Western Hotel on Palm Beach Lakes Blvd provides adequate comfort, good pricing and close proximity to our Christian Convention Center of Jehovah's Witnesses. I look forward to staying there again.

    4
    « Good hotel »

    The hotel was nice. They have a giant chess board outside. A couple nice nooks to sit in in the evening an relax and have a drink. Service was excellent. Quality of breakfast was great! The ladies serving breakfast went above and beyond to be helpful and make the experience good.

    4
    « Oasis in the hustle and bustle »

    Stayed here with my siblings to surprise our mom for her 70th birthday. The rooms were clean and no frill. The pool area was beautiful. Large, spacious, with grassy areas and a gazebo. Breakfast was good and staff was courteous

    4
    « Old school,very relaxing, great for a short stay »

    Loved almost everything about the place. Classic style. Polite staff. Rooms were clean and updated. The courtyard was very welcoming. While the pool had some debris (leaves, sticks) floating around by 6pm, it was cleaned out the next morning. Had a great time playing shuffleboard with the family. Breakfast was nothing special, but ample.

    5
    « Spring training ball game. »

    Best hotel stay yet. Very well kept with a thumbs up for the housekeeping staff & the ground keeping crew. Very professional staff. Breakfast menu could use a little upgrade. The food was OK, just OK.

    4
    « Great for the price »

    OK, it's a motel, but the staff was great and the hotel was clean. The courtyard was a great place to just hang out and chill. The grounds were well manicured. The location is great -- across from Whole Foods and the outlets and right next to Target. We will be back.

    5
    « Very good experience »

    We stayed there while watching Houston Astros at Spring Training. It worked well. Breakfast was good. Well stocked with eggs, sausage,biscuits, waffles, oatmeal, etch. Our room was cleaned daily. Front desk was responsive when we needed something.

    5
    « Great place to relax »

    We stayed during March Break. Although the hotel was sold out a few nights, you would not have known it. The best part was the pool. It is large and heated and a treat to swim in. There were umbrellas for shade, by round tables at the pool. If there had been umbrellas by the lounge chairs it would have been perfect. My only other suggestion would be to have safes in the guest rooms. There is one in the main office you can use, but one in your own room would have been appreciated. The staff is very friendly and helpful and that makes this hotel top notch! Breakfast is good and I enjoyed the waffles. Sitting outside to eat was a special way to start the day. There is an outlet mall across the street and other shopping and restaurants are all within walking distance. We would love to return one day and would definitely recommend the Best Western Palm Beach Lakes Inn. If you should go, check out the wildlife outback. My husband got a wonderful picture of a special duck. :)

    3
    « Annual Trip to Friends in West Palm Beach »

    Room was clean, comfortable. Breakfast was ok--waffles are great. Palm Beach Outlets Mall is within walking distance. Unfortunately this motel is used by large charter groups. We had the University of New Haven Baseball team when we were there--two dozen hungry college boys. Hard to get breakfast.

  • 5
    « ST LOUIS cardinal game »

    very clean and close to Jupiter Stadium and Ralph at front desk very accommodating Pool and pool area was large and relaxing and you could eat breakfast outside and relax in the rocking chairs also. Beds comfortable and pillows were great.

    5
    « We were there (I brought 3 other guest) to celebrate the marriage of our eldest son. It was wonderful. »

    When I checked in to the hotel I was informed that my room had been upgraded to a suite. It was so beautiful and wonderful. I had shipped my dresses for the wedding earlier and they were waiting for me in my room. Astrid and the front desk staff made us feel like royalty. Everything was spotlessly clean and the beds slept better than my beds at home.

    5
    « Brilliant Staff »

    Stayed just one night prior to joining a cruise in Miami and to be honest we could have stayed a lot longer. In Nadia and Teslyn they have reception staff to be envied by a lot more expensive hotel chains, they were very helpful and absolutely delightful. The hotel is clean comfortable and in a great position. Would highly recommend this hotel but would say that these two young ladies made a four star review into a five star one.. Well done Best Western for hiring them

    5
    « Pleasantly Surprised »

    We stay with Best Western frequently, but always worry that a property might be a bit dated or not quite what we expected. This property met all of our expectations. The pool/patio area is perfect for families and taking advantage of the breakfast. The room was well appointed and clean. The mattress was very comfortable. Access was very easy from Rte 95 and parking was plentiful. Will definitely pick this place again when we go back to Washington Nationals Spring Training next year.

    4
    « Nice Hide Away »

    The hotel is conveniently located across the street from the mall, great eating places, and movie theaters in here. The courtyard with very cozy and comfortable and very inviting. The staff was accommodating and professional.

    5
    « Nice place to stay »

    We were there for over a week. Love the pool area. Grounds were well kept and staff was very friendly. Great location to the beaches, restaurants, shopping & more. The rooms were clean and fairly big. Loved the fact that each room lead to the outdoors. Our room faced the pool and garden area. Would definitely stay there again!

    5
    « A Great Place for the Traveler »

    This property is very well maintained both inside and outside. The staff is pleasant, professional, and efficient. The van service is a very helpful amenity; you can schedule a trip anywhere within 3 miles of the hotel.The breakfast is more than sufficient.

    5
    « I was there for business, but this hotel made it like a vacation »

    I stayed here for a total of 20 days for business, but this hotel made every effort to make us feel safe, they had a barbecue available to fry out if you wanted, everything was clean, this included inside and out. the morning breakfast was good and hot, but they could of had more of an assortment,(you knew what was going to be served each morning). the front desk employees were always happy and helpful.

    5
    « A Great Stay »

    I was here as part of a large group of gymnast families in town for a competition. The hotel, while not fancy, was recently renovated/modernized, very clean and accommodating. The facilities were perfect for us and the price was reasonable. We also enjoyed being right across the street from restaurants and outlets.

    3
    « Clean but Dated facility at a good location »

    I was there for three nights with my family in a couple of ground floor room adjacent to the front parking lot. This hotel has a very good location right next to a super Target store on the side and a big outdoor shopping mall across the street. You can find a number of well-known department stores in that mall including WHBM, Clark, Ross, Banana Republic, etc. The breakfast room is fairly pleasant with indoor and outdoor seating that can handle large number of people eating at the same time. It also has a pool in the middle, a laundry room and a few small gardens along the side as well. The breakfast selections has typical hot and cold items nothing special but adequate. My two rooms are clean with enough space for my family members, but the decor could use some update. The bed and pillows are very comfortable. However the room location adjacent to the front parking lot affects our sleeping quite a bit. On the first night there were people parking outside our rooms turning on loud music and apparently smoking recreational drugs. I called the front desk but found nobody there answering my call. I finally decided to walk to the front desk for help, then saw some guys coming out from their parked vehicle and walked past me into the BW garden area. They all wore similar bluish color short-sleeved polo shirts. After this incident, things went quiet until some folks started turning their car engine before 6 in the morning. Since breakfast started at 6, some folks really woke up early. The room also has very thin wall so I could hear people turning on their shower and TV at night. I complained to the front desk about the parked car outside my room the next morning and after that did not find the same group outside our rooms anymore. But surprisingly I saw the same car parking on the other end of the front lot the next night. And when I approached that car, they quickly drove away back into the BW lot at the back. So I would let you imagine what I think was going on. Although I found the hotel staffs interacting with me on this instance to be pleasant and helpful, I can only rate this hotel average due to our sleep experience during our stay.

  • 5
    « Chris and I »

    I found this to be a very, very good hotel. I've seen reviews that are not very flattering and those are usually written by people who believe they should be getting the amenities of the Ritz Carlton! We had absolutely no issues during our stay, the only thing that could've been better however, would've been a better Wi-Fi reception. The room was nice, the bed was comfortable and the staff were some of the best I've ever come across. There are so many things to do in the area and so many great restaurants and happy hours! My wife and I would highly recommend this area and certainly will return to this Best Western on our next visit to the area. Across the street from the hotel is a restaurant called BJ's. Happy hour is from 3 to 7, Monday through Friday and has half off beers and half off all their appetizers and I also believe half off all their well drinks.

    5
    « outstanding and helpful staff »

    We were very pleased to stay at your property in Palm Beach Lakes Inn. The reception desk was very professional. friendly and helpful. The housekeeping did a great job. The breakfast was better than the average. The staff who prepared and displayed the breakfast were very friendly. The shuttle service provided, turned out to be a great treat. We enjoyed the drivers, Harry, Allen and Boyd. They were extremely friendly and very professional. They treated us very special. We enjoyed the beautiful pool in a fabulous relaxing setting. The room we had was comfortable, but could use some updating. We would not hesitate to stay at this facility. The entire staff is wonderful.

    5
    « Very Pleased »

    I expect they very best and that was what we received. The front desk staff were extremely helpful and we loved the property. We have already booked another reservation with Palm Beach Lakes Inn for this summer. Loved the layout and the room.

    5
    « Beautiful place »

    Beautiful place to stay, everything was in walking distance. Room was very clean and quiet. The beach was very close, only about 5 miles. Staff was very nice and breakfast was great, lots of choices to pick.

    4
    « Always a pleasure staying here. »

    My experience over the 10 years I have stayed there with a group has always been a good one. Friendly, helpful staff; better than average breakfast, relaxing pool and courtyard area, and rooms dated but fine.

    3
    « Adequate but ... »

    Very good location, convenient to shopping, restaurants and highway. Room was average for an old Motel that had a facelift. Disappointed with the Front Desk. Upon check-in we were apathetically greeted. Clerk seemed disinterested. For example, instead of showing us a map of the property or referring us to the one on the key card envelope, she waved her hand in a general direction and briefly described the way to our room. When we noticed that the toilet was leaking, she gave no apology and only offered to call Maintenance. However, Maintenance never showed up. So when we checked out the next morning, a different desk clerk and a manager(?) again showed little concern and provided no apology when we mentioned the issue. Yes, I saved $50 by staying here rather than a better quality hotel, but in this instance it wasn't worth the lack of customer care.

    1
    « What a dump!!! »

    The room smelled like mold. When I needed to take something from the safe (no room safes), I was told to come back later when someone who knew where the key was would be available. The deadbolt did not work. Despite telling the desk clerks on Thursday, Friday and Saturday, nothing was done. I was told a locksmith was coming but no one came. Breakfast buffet was the worst: rubbery bagels, sugary cereals, microwaved eggs. Outside our room, every morning at 7:30 am and in the evening, 5 older (often drunk) men sat around smoking cigars. In the morning one of them read the newspaper to the others in a loud voice making it impossible to sleep. All conversations were loud, and often inappropriate. One of the men made inappropriate remarks to my teenage daughter and myself. Definitely not a place for children. I know the management cannot control this, but the place is such a dump, it attracts this behavior. I had stayed here 10 years earlier and it was a totally different atmosphere. Stay away.

    3
    « Adequate place to sleep in crazy expensive Palm Beach but that is about it »

    The property is old and which means no elevator to the 2nd floor. The room has fresh paint, new carpets and a flat screen TV. The room's front door is original and doesn't close without a lot of effort and lets quite a bit of light in meaning the fit is poor. Keycard took many trips to open the door. AC unit had to be set to continuous fan to stop the on/off cycling. The clientele was retired and leisurely like myself and the breakfast station was well maintained the first day but they ran out of OJ the 2nd. Waffles and cold choices but it was fine. There was plenty of parking. I got the room through some arrangement with TripAdvisor and a partner named SellOn?? I believe it was some sort of resale of a reservation that could not be cancelled but this was my first time to see that service or booking outlet. The reservation was honored by the front desk so all went well. After taxes and fees I paid around $170/night for a property that would go for $99 at any other state in the union but this is Florida in February!!!!

    4
    « A fun place to stay! »

    This is an older style hotel that has been very well maintained. It has all the amenities you would want form a pool, breakfast bar, shuffle board, life size chess, lounge area, business center, free wifi and a very friendly staff. The room was clean and modern. The layout of the property takes me back to travels as a child.

    5
    « Expat on Visa Run from Costa Rica »

    Expat needed to make a quick run north. I wanted to see the Palm Beach Fl. area. Booked a room in the BW. Lovely hotel and room was great. Free breakfast was good. Would stay again if I was going to be in the PB area!

  • 5
    « Best »

    Very clean hotel with a very friendly helpful staff. Lots to do at hotel and surrounding areas. Beautiful grounds, with plenty to do right at the hotel. Loved the outdoor activities and grounds. Great hotel!

    4
    « Great location & value »

    Property is close to Palm Beach Airport and Port of Palm Beach where Grand Celebration Cruise ship docks. Property is not new but well maintained. Front desk staff is helpful especially Jesse. House keeping responded promptly to a request about a stale odor in closet in our room.

    5
    « Outstanding »

    Love the hotel and our room was beautiful, clean and we had everyth8ng we needed. Close to mall, eating places, City Place, gas station right next door to it. You could walk to the outlet mall across the street or go next door to Target if you need anything. Everything was close and hotel and staff were all great.

    4
    « Great place! »

    Rooms are clean and comfortable, staff was friendly and accommodating. Only complaint was the soccer moms and dads who let their kids run wild over the weekend. Otherwise was peaceful and relaxing stay.

    5
    « Excellent visit »

    I have never had any problems with this hotel. Rooms are very clean and comfortable. Staff are all very friendly and helpful. I love the buffet breakfast! It is filling and very convenient with a variety of choices. I will continue to stay here when in West Palm.

    4
    « A good time was had by all »

    Beautifully kept property, very relaxing garden and pool area, with professional staff who went the extra mile to make our stay memorable. No issues at all with this hotel, and I recommend it without hesitation. My family enjoyed our 5-day stay there completely.

    4
    « One day trip »

    The room is clean, the staff in the service desk are friendly and the environment are beautiful. it's across the street to reach a big plaza where lots of stores are open till midnight. I love the hotel and become a membership.

    4
    « very good with caveats »

    I likes this hotel very much but more so for the people as for the room. The rooms have been renovated, but the bathrooms leave much to be desired. paint needs touched up and the sink faucet was terrible. BUT....it's a well maintained property, very close to PBI and across the street from a very nice upscale outlet mall with a wonderful Whole Foods. I was not thrilled with some issues with the room but I would definitely stay again despite that. Front desk staff very helpful and nice. and, for those who rent a car, a gas station right across the street which is great when returning it to the airport

    4
    « Stay on December 12th, 2017for 1 night »

    The room accommodations were very good. Bed was very comfortable and shower had plenty of hot water. The chair at the business desk in the room was partially broken and needs to be fixed before someone falls. Continental breakfast was very good. Check-in and out went smoothly - no hidden or surprise charges. Personnel were very friendly and helpful

    5
    « Getaway before the Holidays Hit »

    Beautiful garden, pool, patio area! Comfortable room. Service was excellent. Breakfast okay. For someone who doesn't eat grains or sugar, there wasn't much fresh (except fruit). Was able to eat hard boiled egg and fruit (even yogurt was sugary & low fat).

  • 5
    « This is a great hotel! »

    I recommend this property 100%! I stayed for a week while attending a conference and thoroughly enjoyed it. While it's an older property, amenities are lovely and staff are friendly and helpful. Wish I'd had time for a dip in the pool. Great location for shopping with the outlet mall and Whole Foods across the street. If you happen to forget to pack anything as I did (sunscreen), you can walk to the large Target store 5 mins away and purchase what you need. The hotel offers a shuttle service for $25 weekly and it is awesome. They'll take you anywhere within a 3 mile radius. If I were to come again solely for leisure, I would rent a car. While the outlet mall and restaurants across the street are technically within walking distance, it's quite spread out. Save your energy for the shopping :) Definitely will stay here again!!!

    5
    « Great Place to Stay. »

    Not a better place in the city. Property & pool area are beautiful. Close to all your shopping needs. The property is well maintained and the staff is excellent. Really don't want to say how great it is because it may make it harder for me to get a room.

    5
    « Lovely pool and outdoor chilling area! »

    Great outdoor area and pool. The reception staff were super helpful and accommodating. Internet was free and a good speed. The beds were super comfortable. The rooms were a little dark but perfect for our stay

    4
    « Great hotel »

    Reasonably priced, lovely warm pool. Loved the little meditation garden, garden chess games and statue garden. Place was well decorated for Christmas and the staff were absolutely lovely and the service was great. Everyone was friendly. Seemed like a good place to work.

    5
    « Great Hotel and a reasonable rate »

    You get what you pay for, the hotel is clean, safe. Renovations are ongoing. The staff is courteous and they go out of there way to help you. They provide you will a continental breakfast which you can eat in or sit by the pool.

    4
    « Enjoyed our stay »

    Well run property. Newly renovated rooms and lobby. Excellent location.Will stay again when visiting family in the area.Best Shopping area in town! Good dining spots and close to beaches and citiplace too!

    5
    « Best place to stay! »

    Great overall stay with friendly and helpful staff. Close to shopping, stores, Target, and restaurants as well. Breakfast is served with free coffee throughout the day. Good price. Would definitely stay here again.

    5
    « A Delight »

    The room was quiet and super clean. The staff were exceptionally accomidating. The pool was clean and a perfect temperature. You must stay at this hotel. It is a throw back to a more relaxing time. People sat around the pool sunning and chatting with strangers. Children made friends while parents relaxed. But the very best part of the stay at BW was the shuttle driver Boyd. He drove us everywhere and told us newbies to WPB about all there was to do.

    5
    « Relaxing Weekend »

    This hotel is amazing. Great staff, friendly and everyone smiles all the time. Very clean, beautiful pool area and a great breakfast. The hotel is across from the Outlets Mall and two major restaurants. Everyone made my stay enjoyable and I would recommend this hotel to everyone.

    5
    « Thanks for a great stay »

    I had a wonderful time. They have a big pool and a great breakfast. U will love to stay here. The lobby is huge.nice big parking lot. All the staff are very helpful and friendly. All the rooms was great and clean.

  • 5
    « Love my experience at Best Western Palm Beach »

    I really enjoy staying at this hotel. The staff was really nice and welcoming. I went for a conference and stay at the Best Western Palm Beach. My room was very nice and comfortable, and always clean. I definitely will be back soon and I highly recommend this hotel specially because it fit the budget and its worthy

    5
    « My stay »

    The staff at the front desk were very pleasant, the rooms were nice , only complaint is the rooms were a bit moist , not sure if it's from humidity , breakfast was okay, the breakfast attendant had a bit of an attitude , other than that my stay was pretty nice

    4
    « 3 week stay »

    Needed a long term stay for medical reasons. Had orthopedic surgery and was so nervous about staying in a hotel. The staff and stay was better than expected. The shuttle was a lifesaver and so was the breakfast. Overall clean and convenient. Thank you

    3
    « satisfied with accommodations but not service »

    hotel was nice although room accommodations are getting a bit old. pool area is very nice along with breakfast and lobby area. we left the room the first morning of our stay and told the cleaning staff we would be gone, however, when we returned around dinner time, the room had never been cleaned. Also, the room had a very musty smell. overall, the hotel could be very nice with a few upgrades to rooms and a better cleaning staff.

    2
    « Old Hotel Overpriced »

    Stayed there in their Jr Suite (two rooms with wall knocked down) Baths size were original 1960 design 5'x8' room.Take a shower and water backs up to ankle depth. Room had musty smell.Front desk was accommodating.However was only wanting a single,(they were sold out)I took this room,because of great experience at another BW and recommendation by them.Room was overpriced could have stayed beachfront for same money or less.Lesson learned book thru web sites.

    5
    « they have class »

    The whole place was very clean. I had very relaxed conversation with the staff who acted courteous and professionally. They were all dressed up in fine, business like manner, exhibiting class and style. The internet was also good.

    2
    « Not CLEAN at all »

    I have NO CLUE how this place got such a high rating, seriously the TOILET did not flush. The clean linen felt damp. Room had a slight mildew smell. Television was on its last leg. Would not provide free shuttle for my morning transport

    5
    « Great place to relax »

    I had had an exhausting 46 days of travel and this was a good lace to recover. Not too far from anything and yet ar enough away to be quiet. Great. The facilities were varied and should suit all. The staff were subtlely ensure you stay was most pleasant.

    5
    « Great place to stay in West Palm Beach »

    Good location, Reasonable driving distance from major attractions and shopping centers. The romms are very big, good maintained, clean and comfortable. Courteous staff, making an effort to help each request.

    2
    « Get what you pay for. »

    I should have read reviews first. This was a last minute booking. Went on BW name and thought it would be ok. You get what you pay for. Won't be staying again. Hotel gross. Staff was nice enough. It's old.

  • 5
    « Wonderful visit! »

    We booked one night as a stop over~ wish we had a week here!!! The staff is so friendly and helpful. Grounds and pool are very beautiful! Breakfast was quite good ~ rooms were VERY NICE! Beds so comfortable I didn't want to get up!!! HIGHLY recommend this hotel ~ request poolside room facing pool ~ SO NICE!

    5
    « Wonderful staff took care of us before and after Hurricane Irma »

    We stayed here twice during our Irma visit to FL--once before she hit, and once after. Both times the staff was very helpful and did everything to make us comfortable. We were visiting from CA, had never been to FL. In the middle of our first night, we got an alert on our phones that a direct hit from Irma was expected, so we decided to head north. The windows were being boarded up as we left. After staying in Jacksonville, hoping to escape Irma (Ha!), we headed back south for our stay on the beach in Ft. Lauderdale, but we couldn't reach that hotel. Luckily, we were remembered at BWPBLakes, and every effort was made by Maria and Danielle, and the rest of the staff, to make us comfortable, even though the hotel didn't have power. Thank you, thank you, thank you for letting us stay with you again! You will live on in our Irma story!!!

    3
    « Clean »

    So the only reason I give it a 3star is because of the customer service. This was the first time I walk into a Best Western and I don't feel welcomed. We went to a concert and didn't want to drive two hours back home at midnight. So we unfortunately did make reservations ahead of time. When we arrived like stated the front desk employee was not very friendly. She started they only had 1 room available yet the parking lot was pretty empty. As we went over the rate the phone rang and she answered the call. She had her conversation with the person on the phone who was also looking for availability. She tells them she has one room available. She then looks at me and says so are you taking the room? I tell her we are here already and I thought that was what I was doing booking for the night. Putting that to the side the room was clean and bed was comfortable. They do have a nice garden and pool. Breakfast is included. It is in a very Central area. The outlet mall is right across the street from the hotel.

    5
    « Satisified Customer »

    Both my husband and I enjoyed our stay. The hotel staff were very pleasant and helpful. Everyone seemed empowered to do their jobs and was eager to assist whenever possible. We will definitely be returning. The room was clean and everything was smelling fresh.

    4
    « Pleasantly Surprised »

    My company put me here after Irma and I did not have high expectations. The suite was very nice the people working here friendly and professional. The breakfast was adequate. Though I didn't use it the outdoor pool area was nice and well kept.

    5
    « Very nice suite for good price »

    I love best western, amazing hotel and very nice king suite. Great breakfast and very good assistance service. The parking it's safe and the staff is very nice. Great champagne! Thank you!!! I hope to come back as soon!

    5
    « great room »

    I am always in west palm around the same time each and I look forward in staying at Best Western Palm Beach Lakes Inn. The Room are great and the location is in the right area. I will be telling my friend and family on how great Best Western of Palm Beach Lake e and the location is great.

    5
    « Fun In the Sun, at Bestwestern »

    The personnel were very polite and personable. I was greeted and made to feel special every time I stay here. The continental breakfast is my favorite, every thing you want even if you are on a strict diet. It's my place away from home.

    4
    « Cozy + Clean family friendly »

    My family and I enjoyed our stay at Best Western WPB. It was clean, friendly staff, decent free breakfast. Room accommodation was also nice, beds very comfy and had room for pac n play for our 2 mo old. Note: two-story with no elevator. If you have any limitations with stairs, request a room on ground level. We are already planning to stay here next summer for our convention. Very convenient being right next to the WPB Christian Convention Center.

    4
    « Hello I'm Back »

    I had a lovely staff again this year. I'm making plans to return again next month looking forward to seeing you all. Keep up the good work of Kindness, Helpfulness and Courtesy, and let's not leave out the Welcome to Best Western Smiles.

  • 1
    « Good Choice for Snow Birds. »

    We have stayed here before and we were very happy to spend another two nights in February. Considering the age of this hotel, it is not easy to get a reservation close to the desired date. Word gets around that this hotel is of good value. The clean and pleasant room coupled with breakfast and activities presents a nice option for winter vacationers. Another feature, people who are strangers tend to engage more in conversation here. Staff is very helpful and professional. We will attempt to return again in 2018.

    5
    « Beautiful hotel with great service »

    The inside and outside of this hotel were beautiful. There's a giant chess set outside, as well as other games and a statue garden. Staff is very friendly and helpful. The breakfast was varied and tasty. Located close to the college my daughter attends and right next to a Target if you need to go shopping.

    5
    « Excellent location »

    Very accessible. Staff is very accomodating. Breakfast is good...but need some breakfast sausage or bacon and scramble eggs instead of cold boiled eggs. Clean and beautiful surroundings. Close proximity to mall.

    4
    « Perfect location »

    This hotel has separate buildings surrounding a really nice pool. There was a patio with a small table and 2 chairs across from my room. Room was clean and updated. This location is fabulous. Directly across from a really nice outlet mall and close to major streets. Nice hotel.

    4
    « Very Pretty »

    We had just finished a cruise & was driving home when we decided we didn't want it to end. We picked up a magazine with hotels/motels in it and chose this one because it said they had a heated pool. The lobby was very nicely decorated & the manager/desk clerk was friendly and welcoming. Our room was near the pool area. It was very well manicured & there were decorations & a large chess game in the area. There was also a patio area at the back of the lobby. The room had nice, comfortable beds and was very clean. However, the pool was not heated & way to cold for me to get in but not for my grandson.

    5
    « Very Nice »

    The room was clean. The pool area is beautiful. All the trees manicured. Very nice landscaping. Also, if you have a pet, they are welcomed! They also serve a free breakfast. The front desk area was very clean, the decor was pretty and the service was friendly and helpful.

    2
    « Not For Us »

    As this property is near the VA Medical Center in WPB, and my husband had an early morning procedure to be done, we decided to stay in town. We live 1.5 hours away, so we stayed here the previous night to get an early morning start. This property is old, the beds need to be replaced, and the FAN in the bathroom was inoperable. When brought to the attention to the manager, his response was: "They are all linked together on the first floor, so I can't fix it right now". Does that mean that all the fans on the first floor weren't working??? But the kicker was when my husband went to retrieve something from the car at around 10:30pm, got what he wanted then realized the FRONT doors..... to the hotel...... were LOCKED behind him!!! He had to knock on a window to get back in, because he said he couldn't find any bell! If you have to lock the entrance doors, I'm not staying!!!.

    4
    « Florida trip »

    Quick trip to Florida for family. Great service, friendly and knowledgeable staff. Court yard was beautiful. All the plants were marked with names. All landscaping trimmed and looked nice. Made for a nice afternoon by the pool. Did not swim but sat poolside. Clean and well maintained. Would stay here again.

    5
    « Wonderful Stay »

    As always, we really enjoy our visit to this Hotel. The customer service is excellent, and the pool is so wonderfully inviting. The area is also very convenient for access to the highway, as well as restaurants, and the outlet mall is right across the street. Lots within walking distance.

    3
    « On Vacation »

    Windows, Entry door to room and bathroom walls need some maintenance. Ironing board covers needs replacing or exchanged to one that fits. Breakfast selections was not too bad but could improve. Excellent customer service. Grounds are kept nice and clean, Great Job.

  • 5
    « Palm Beach Lakes Best Western »

    I had a great stay at Palm Beach Lakes Best Western , the staff are always courteous and helpful , its a great location right next to I-95 , there is a mall across the street and a Red Robin also , The hotel is always clean , breakfast is good and hot , the pool is very nice also

    5
    « Great pool »

    Stayed here many times very clean great staff awesome pool conveniently located near major shopping restaurants beaches and 195 pool area was awesome large clean very friendly staff i would highly recommend

    3
    « Regional Stay »

    The hotel was nice but old. It had many rift rafts around and staying there, which made us a little nervous. The breakfast was okay. The staff was extremely friendly and courteous which made for a pleasant stay.

    4
    « Recommend »

    We had a second floor room on the back side of Inn. The room was clean and comfortable. Initially had problem with temperature of fridge in room,was quickly corrected after reporting. Staff very friendly. Breakfast adequate.

    3
    « Best Western stay »

    The only problem we're: problem with door entry to Room. Not only with me but several guests. And pool could have been cleaned better, was green on several area looks like mode. Overall the service was great. Breakfast would have been better if they serviced scrambled eggs and bacon.

    3
    « Needs A Facelift »

    I do business about 50 miles north of W. Palm Beach (stay at the Best Western in Port St. Lucie) and spend one night at the Palm Beach Lakes Best Western the night before jumping on a 6:00-7:00a.m. flight out of PBI. This hotel charges a bit more than its Port St. Lucie counterpart. The beds/pillows are comfortable, they offer plenty of TV channels and a strong internet signal and there is plenty of hot water and decent towels. However, the owners should stuff less of the profits in their pockets and give the place a facelift. The grounds, in general, need some sprucing up. To me, the place has a slight "dingy" feels and I feel I should get just a bit more for what I'm paying. They do offer breakfast though, because my flights leave so early, I haven't had a chance to sample it. It looks pretty "typical" though I see that they have two waffle makers (which is an added bonus).

    4
    « Family Reunion »

    I really enjoyed our stay here I would've given it 5 stars but the linen wasn't to my liking... Jermaine was sooo helpful from the time we booked our stay for the family reunion til the end if it wasn't for him being so nice and helpful I usually would've complained about the linens but I didn't want to because he made everything else so pleasant. Shenica Jackson

    4
    « Beautiful and comfortable hotel »

    We enjoyed our stay this weekend, it was very clean and the areas outside very pretty, it's also closed to everything which mske it very convenient, the rooms were clean and in good condition, the fridge and microwave in the room were a plus for us as well. Will be back when we come to this area again. Breakfast was ok, wish that they had more protein options.

    5
    « Awesome Service »

    The Gentleman at the Front Desk and Staff as well were all Very Professional and Kind! They helped me with Faxing important documents and receiving the same. In addition, when returning my room keys, I accidently inserted the wrong card. They offered to mail it to me free of charge, however, we were still close enough to go by and get it. Awesome! He Had Me Covered! Thank You!

    5
    « Great Place »

    Ron at the front desk was awesome extremely helpful and friendly. My family and I enjoyed our stay. The room was a great size, very clean and comfortable. Perfect location, near I 95 across from the Outlets!

  • 4
    « Lovely quiet relaxing place, easy access to area »

    I stopped here for three nights and found it to be a quiet relaxing place to stay, this was my final stopping place and after 42 days of frantic holidaying, it was what I needed. It was reasonably convenient for some shops and decent restaurants within walking distance and obviously suitable for the vehicle users. Adequate parking and suggested parking sites was assigned as required. The staff were quietly efficient from the front desk to the room servicers.

    5
    « Friendly and clean environment »

    The folks at BW are great. The place was very clean from the front lobby to the patio and pool, and of course the rooms. I was here for the Mitchell Family Reunion this weekend. The front desk clerk, Pascale, was such a joy and pleasure to speak with. She made you feel warm and welcome. My room was fresh and clean and had plenty of clean towels! The cleaning staff is amazing. Kudos to the person who was assigned to the 167 hallway. She checked to see if I had enough towels or if i needed more. Front dest clerk, Jermaine Clintscale, he was very nice. His smile and demeanor are an asset to your company. I was locked out of my room and went to get help to get back in. This guy gave me the biggest smile and said no problem. He was fast and prompt. Great guy! He deserves a raise! On Sunday, I came down to the kitchen after breakfast was over. I asked a staff person for oatmeal. Although she was cleaning up, she was kind enough to go to the kitchen and retrieve two packs of oatmeal!!! She asked if I needed anything else. She went to the kitchen and brought me some milk, brown sugar, granola, and cranberries. Now this was amazing! She made me feel so important. She was great! I love this place and will definitely return again!

    5
    « Wonderful »

    Well see you next year can't wait enjoyed myself enjoy staying at the hotel every year. You guys make me feel so welcome. Wonderful staff room was clean and enjoy the pool side with family and friends.

    5
    « another great stay »

    had another great stay this month at the Best Western WPB. They have a nice meeting room for my training classes that looks over the pool, a very nice center courtyard and fantastic updated rooms with a good solid breakfast! Lost of shopping/eating/drinking within very short walking distance.

    4
    « Great experience »

    It's great experience everyone is friendly and helpful I stay here about every 6-8 weeks for work .tgey staff always smiles and goes beyond every time . I would highly recommend staying here any chance you can

    5
    « Simply beautiful! »

    Beautiful, well kept, friendly and I would definitely recommend this hotel, my fiancé and I didn't wanna leave and will be back before the summer is over. The continental breakfast was good , rooms very sanitary and clean. The landscaping and premises were simply beautiful!

    3
    « Best Western Palm Beach Lakes Inn »

    Not one of the best Best Western's I've stayed at. Breakfast assortment not as good also. Stayed 3 nights but only got room cleaned once as house cleaner didn't come in one day. Convenient location to everything.

    3
    « Average Stay, Location is the great, Front Desk Staff Sullen »

    The outer area in the hotel is nice, the pool outside and chill out areas. The rooms were adequate and clean. Our room was on the ground floor overlooking the pool area. The room was not noisey as some others report but I guess if there are children playing round the pool it could be. The only let down for me were the staff, nobody here was welcoming or even cracked a smile during my stay.

    5
    « Never disappoints »

    This was my third stay at this hotel, and my go to hotel for the Palm beach area. What stands this hotel apart is the service and the grounds. The rooms are standard and probably due for an update, but they are comfortable. The rooms however don't matter at all when you have grounds like this hotel. The gardens an pool area are simply sublime. The care and attention to detail are incredible. I watched the staff painstakingly clean the outdoor areas better than I had ever seen at a small hotel before. The service is impeccable. I had a small problem with my original room and it was handled like a five star hotel. So professional. Breakfast is ok. Standard continental. This was the first time I had a room facing the road which isn't quite as nice, but it was memorial weekend so very busy. Loved playing shuffleboard and just hanging by the pool. Great shopping across the road at the outlets. Plenty of food options all around and even better the hotel has a grill/bbq for guests to use, which was great. The only improvements I could suggest would be to update the bathroom in the room I was in and the waffle mix was a bit doughy. Nitpicking at best. This is a great low budget option for the Palm Beaches.

    5
    « The pool and garden area is amazing! »

    The hotel was a perfect place for us to stay. The staff was so very friendly and the pool and garden area amazing. The only item I would hope to see improved would be the breakfast as someone trying to avoid carbs it didn't have much to offer.

  • 1
    « Noisy, No hot water »

    Dear Sir, While I appreciate your email, I must report that the stay was less than satisfactory. When I scheduled the room in advance I notified the woman on the phone that I was having work done on my home Monday and that I required a room for only the afternoon so I could sleep before my shift that evening at work. I appreciated the accommodation offered, however when I checked in Monday and reiterated the need for a quite place for the day, my request was seemingly ignored. I was given a room only a few doors away from where the staff do laundry on the first floor in front of the pool. Every hour I was woken up by staff carts heading to said laundry, staff laughing and speaking loudly to each other, and finally by over a half hour of lawn maintenance and kids in the pool. I got nearly only 2 hours of sleep before my 12 hour evening shift as a nurse in the hospital. Finally, I went to shower before leaving and the room had no hot water! There were few cars in the parking lot so I am sure a room on the second floor or even on the opposite outer part of the hotel would have been more accommodating and available. No sleep, plus a cold shower upon check in made for a very uncomfortable stay.

    5
    « A beautiful hotel and pleasant staff. »

    I have stayed at this location multiple times. The staff is always very friendly and helpful. The rooms are comfortable. The pool and surrounding areas are absolutely beautiful and so relaxing. I would stay here again.

    5
    « Stunning, park-like resort. »

    You will love it here, the staff are super friendly, the rooms and grounds are gorgeous and clean clean clean...It is like stepping back in time to the late '50's and early '60's -- Pool, flowers, cafe tables with yellow canvas umbrellas -- sooo festive. Highly recommended!!!

    4
    « Great Value, VERY Cozy »

    This was the second time we have stayed here in 3 years. Everyone was very professional and friendly. The Pool are is GREAT!!! We were in town for a family affair, great place to meet and socialize. The room attendants were extremely pleasant and helpful. Ron seems to keep avery tight ship. Total professionalism!

    5
    « Best Value Hotel in the Area »

    Again I am impressed with both the facility and staff. Our annual trek to SUNFEST cannot be better served anywhere else. We will return again year after year. Special thanks to Astrid Dawson, Ron and Teslyn, and also to the wonderful shuttle vehicle drivers that got us back and fourth to SUNFEST.

    5
    « AS GOOD AS IT GETS FOR THIS PRICE RANGE »

    We needed a room for one night before boarding a cruise ship. Could not have picked a better spot. Large rooms, clean, and a fantastic pool area. There was shuffleboard, a huge chess set, beautiful pool, and a covered cabana as well as several BBQ's. We actually wished we'd booked longer so we could have taken advantage of all the amenities. On top of that, they let us leave our TWO cars parked in front of the office while we were on the cruise...FOR FREE! Parking at the cruise lot was about $224, so this was not a minor thing. Location is great for restaurants and attractions.

    5
    « Great service and quality »

    Great hotel. Staff was great, so as the room. Nice pool area. Breakfast was great too. Perfect location. Across street you have a huge outlets shopping center with restaurants and supermarkets. Everything was perfect

    5
    « Excellent service »

    We had a big family reunion and we had a good deal from Best Western. We felt very comfortable at the hotel that had a good size swimming pool and tables around to gather the 40 people we were. We also used the BBQ grill and spent one night in comfortable rooms. We truly recommend this hotel for their facilities close to the outlets and Target and for their friendly staff.

    4
    « Spring break »

    This Best Western was a very nice, clean and quiet facility. Classic and basic decor with a great courtyard and pool area that was fun to gather at for breakfast or after a long day visiting the area attractions. The location was very convenient with a mall across the street and a Target next door.

    5
    « Great location »

    Great location, Friendly people, clean and cozy, beautiful courtyard, beautiful decor.I love the fact that it's close to the beach but it's not on the beach. It is extremely close to all shops and restaurants .

  • 5
    « Surprised!! »

    It was great! They are very helpfull. Breakfast was great. Just and amazing place. Front desk was great Saturday night and sunday morning!! The pool area amazing and the rooms very clean everything was great at this hotel.

    3
    « Overrated! »

    The hotel is an older property. I enjoyed many aspects of it, like the courtyard and pool area, the breakfast and the staff was very very good. in fact the reason i gave this three stars is because of the staff, otherwise it would have been two stars. I had to change rooms late at night because a swarm of tiny flies became present while I was eating. No problem they were professional about it. Also, the TV channels in that first room weren't working properly, i only received like 20 channels. i didn't know this because there is no channel card or guide in the room. When i got to the second room (at 11pm), it had a hundred channels. Also they put a $100 charge on your CC upon check-in. Not a "hold," but an actual "charge," which they did refund 2X for two rooms, but thought that was odd. it's not a bad option in expensive WPB, but for the price, it's seriously overrated and in need of better cleaning along with some updating.

    5
    « Great staff! »

    Older property but well maintained. Staff were friendly and helpful. Breakfast could have been better but did the trick,Right across the street from major shopping outlet mall. Numerous restaurants nearby. Best one was B.J'S right across the street. Close to airport for your convenience.

    5
    « Three good nights »

    We stayed for 3 nights, because our house was tented for termites. We have a good time. Nice atmosphere and location excellent. Many restaurants nearby, the West Palm Beach outlets a cross the street. Also city place and clematis are not to far away. The hotel itself is very nice and the hotel staff very helpful.

    5
    « Great customer service and location »

    Great location across the street from lots of shopping and dining options. Only a short ride from the beach, the ports, and the downtown area. Uber's were inexpensive and very quick and easy. The best part of our experience was the staff. They were incredible after we had a very difficult flight to West Palm Beach. They were very flexible with our accommodations and sensitive to our needs. Nice gym and beautiful pool.

    4
    « 3 nights, beautiful courtyard »

    I would have given this a 5 except the bathroom door would not close. I had read in previous reviews about a bathroom door not closing. If this was the same room it should have been fixed. We told the front desk person when we left. Otherwise it was a nice place to stay. Enjoyed sitting in the courtyard. Basic Continental breakfast. Across street from outlets and BJ's(excellent place to eat).

    5
    « EXCELLANT TRIP. »

    We have always had a great time staying at Best Western they have excellent staff the rooms are always clean and its location is excellent. The breakfast is good and its in walking distance to Mc Donald's and right across the street from the Outlet Mall.

    3
    « Rooms and location good »

    Good place to night over, shops are nearby and direct outlet is across the road. Stayed one night, rooms were clean. Though my sister's room, adjoining ours had ants. Not sure how? Morning breakfast at the poolside was refreshing - a good place for kids.

    2
    « Room was musty... »

    We were disappointed in this room due to the musty smell that filled it. I found it hard to breath. Also, the sheets had so much bleach that I had a rash from them. There was no use in asking to be switched as our flight coming in had been delayed so long that we didn't even get to our hotel room until 4:30 in the morning. We were up and out by 7:30am. Wouldn't try again though. Pool area looked really nice though!

    5
    « Our stay »

    Great service and the room was nice and roomy for me and my family especially my dog he we all sleep good. The outside patio was sweet but sadly we could not try it due to plan schedule bummer. Everything was clean that's a plus. Our room was close to where we parked that traveling back and forward is easy.

  • 5
    « Excellent »

    I would highly recommend people to stay here the staff was very pleasant and helpful and the hotel is within walking distance to many places staying at this best western was an excellent idea and I kin forward to my next trip and stay

    3
    « Except the pillows »

    Love this place. We stay here every year for Barret Jackson. Clean, beautiful pool, great location, BUT..... this year they have new pillows. Thick dense fiber pillows that have no give. Both our necks were hurting within a couple hours. I'd give this a 4 star if not for that.

    4
    « Big Improvement! Much better Experience! »

    The staff at Best Western was extremely helpful. Earlier this year I traveled for work with my colleague, and we had a horrible experience. However, once I informed the new management of past issues, they did everything to ensure that I had a great and comfortable stay. For this, I am extremely grateful and will stay in the future.

    5
    « clean, friendly hotel »

    If you are looking for a clean, friendly, pet friendly hotel then consider Best Western Palm Beach Lakes We used to stay at the La Quinta down the road, but the hotel has become run down. They seem like they have homeless staying there. The type of customers are not the same. Best Western does have a pet deposit and pet charge but if you want clean and safe this is the place to stay.

    5
    « Homey, family friendly atmosphere, great employees! »

    We were down in the area for the 18 year old baseball world series in October watching our grandson. There were a few other teams staying there as well. The teens enjoyed the pool and the lawn games. The casual breakfast offered worked great for everyone. Nice shopping area across the street. Very warm atmosphere, I felt right at home all 4 days. Older refurbished facility, but extremely clean - Mrs. J. Prater

    4
    « FRIENDLY AND HELPFUL STAFF »

    The hotel staff at Best Western was very friendly and helpful. When asked a question they were very attentive and answered quickly and correctly.The hotel was very easy to find with lots of parking. The shopping area was nearby.The whole area around the hotel had lots of stores and restaurants.

    5
    « A place to be »

    We had a great room at a reasonable price. The location was great, the staff was friendly, the room was clean, breakfast was fine. What else do we need more? If we will be back in this area, this hotel would be our choice again!

    4
    « Great value »

    Lovely staff, beautiful pool. Excellent location next to a huge target, starbucks and restaurants. Good delivery options. Bed could have been firmer. No condition in room. Have to ask front desk. Lobby is pretty.

    5
    « Home away from home »

    I visit an elderly relative on a regular basis in Florida. I enjoyed the newly updated property and amenities provided- i.e. full kitchen, separate sitting area for television. The full breakfast is great and social time in the evening is a lovely way to quell the day. Location was perfect for my needs - close to I-95. I'll definitely return for my next monthly visit to west palm beach.

    5
    « Definitely coming back! »

    It was my first time being in Palm Beach and it was a lovely experience! The staff was great and willing to help and go the extra mile to help like when on of my room keys stopped working. It's quite convenient since the Palm Beach Outlets are across the street.

  • 5
    « Thumbs up. Definitely coming back »

    Loved this place, great staff, across the street from an outlet mall, great restaurants in the area, close to the airport. Staff is nice and friendly. Nightly rate is fair. Breakfast was decent. Shuttle service offered if you don't feel like driving to the downtown area.

    4
    « reasonablely priced, convenient location »

    We were in west palm beach for a college day preview and this was the closest, most affordable hotel to campus. The room accommodations were adequate, the pool and natural setting beautiful, breakfast plentiful. If we'd had more time, we'd have used the fitness room. It was a relaxing setting with fabulous staff. Negatives were that the bathroom door did not close unless slammed forcefully. Construction was ongoing so quite noisy in the afternoon. The area of town while conveniently located to the interstate seemed to be in a poor location directly across from the mall and surrounded by student housing. Target was right next door within walking distance. Lots of restaurants available plus gas stations.

    5
    « Ms. Harrie at desk was the Bomb!! »

    Ms. Harrrie on night shift was wonderful. Ms. Harrie went above and beyond to meet the needs of a road weary guest. Additionally I checked in after 12 a.m. and the security presence in the lobby was very reassuring travelling alone in distant city. The courtyard was well lit and fresh paint was being applied on the exterior of the building. Directly across the street from outlets, couldn't be better location.

    5
    « Great Hotel and Great Staff »

    we have been staying at this Hotel for while and each time is great The staff is very helpful and the grounds are very clean and the rates or great the hotel is close to everything that you will need while you are out of town

    5
    « Loved it »

    It's a nice hotel. Very quiet, front desk staff was super friendly and helpful. They were understanding. The hotel was clean and breakfast was good. Breakfast area was also clean. The rooms are spacious. I liked staying here. I would definitely recommend it.

    5
    « Nice quite stay in a spacious room. »

    This hotel is located just of interstate 95 so it was easy to get to. The room I had was especially large with two bathrooms and beds. The room was clean and tidy. The courtyard has a nice pool, plenty of places to sit outside and even a sculpture garden. The free breakfast was also good with biscuits and gravy, waffles, and a few other selections.

    5
    « Highly Recommend this Best Western »

    We are repeat visitors to West Palm Beach and to this Best Western. We enjoy the area here, the setting of the Best Western, the staff and the breakfast. Rooms are well kept and decorated. The lobby is beautiful! They have hot coffee 24/7 and a wonderful breakfast area. There is plenty of seating inside or if you prefer outside, there are tables under an overhead canopy. There are more tables and chairs on the patio and around the pool, most with umbrellas. There is even a grill with picnic tables which we have used on a previous stay here.

    5
    « Quite nice »

    Very clean rooms and nice amenities (includes good breakfast choices every morning, wifi, HBO, Showtime, pool, games, free water and coffee all the time, in-house gym). Suggestion is they need outdoor ashtrays all around as people throw their butts in the lawn from the balconies, etc. Some garbage in back lawn (cig. butts, wrappers), not a lot but it was there. Pet friendly. We had two pets and left the room nearly as clean as it was when we arrived, thanks to our Dyson vacuum. Leaving the hotel, a clean room allows them to keep having it pet friendly. Suggestion is that beds need to be completely blocked so pets can't get under them. They were for the most part except at the headrest area where I had to stuff pillows to block that area and our cat still ended up getting underneath the bed and we had to lift it up to get her out. Suggestion is to clean under the beds too as there's lots of stuff under there. There are 4 pet rooms in the back of the hotel. They do offer an AARP discount. Overall, very nice hotel, would stay there again and do recommend it. Courteous staff.

    5
    « Great hotel for the money! »

    This hotel is in a great location in West Palm Beach. Just off interstate 95 is easy access to the hotel. The hotel is clean and spacious. The rooms have recently been updated and are very clean. The rooms are outdoor exterior entrances and many face poolside. The pool is crystal clear and there are plenty of lounge areas. The hotel provides a nice breakfast with plenty of choices--and clean! This hotel is pet friendly too! Also if you love shopping then you'll love this location. It's right across the street from a large outlet mall! Lots of options for dining from fast food places to very nice restaurants. We were here for a business trip but plan to return for a vacation at the end of the year. The price is right for the value!

    5
    « Excellent choice for airport »

    Really great location, just off 95, next to a gas station and opposite a mall. Breakfast was excellent, you can make your own waffles - went down well with my daughter. The room are around the pool and lots of other entertainment there too. Overall I was really pleased, good value for money.

  • 5
    « Return visit even better than first »

    This hotel knows it's lane. This is not a five star resort, but it's about the best a small budget hotel can be when you do the little things well. Last time we came without the kids, this time the kids came and they loved it. The played chess on the big board, shuffleboard and loved the pool. They had fun chasing the lizards around. They loved being near the outlets and Target. We had the Junior suite (max 6 people) and it was amazing ! much better than I expected. The property is well maintained and tidy, the breakfast is great, and the i95 is right by for easy access to anywhere in South Florida and beyond.The whole foods at the outlets is handy. Every single staff member we saw greeted us with a "good morning" or "good afternoon". There is also a guest laundry. Housekeeping was good. These guys are a good example of how you can be a great hotel at a bargain price if you take care of the simple things.

    5
    « Wedding Day »

    Great time at the wedding. Staff did a wonderful job making this a great day. Wonderful staff workers from the van drivers to the morning breakfast helpers. Breakfast was simple. Coffee can be a little better by purchasing a coffee maker.

    5
    « Awesome Visit »

    My recent stay was even better than the last. I really enjoyed the helpfulness, kindness, and assistance of the staff. I also appreciate the beautiful upgrades they've applied to the location. Makes you feel very comfortable, and relaxing. The location is directly across from The Palm Beach Lakes Mall, and next door to Target. So you have shopping , and excellent eateries at your fingertips. I always stay here when possible easy access to I95, and the Florida Turnpike.

    5
    « Amazing Staff, especially RON »

    We evacuated our home because of Hurricane Mathew and stayed for it's duration at this Best Western: super clean, and unbelievably helpful and amazing staff who were incredibly attentive, comforting and efficient during the entire storm. Special commendation to RON at the front desk! I know where we'll hole up for any other 'cane that comes our way!

    5
    « Lots of help with our meetings at Best Western and when we need sleeping rooms »

    We have used this Best Western Palm Beach Lakes Inn on a different occasions. We have had meetings there and booked sleeping rooms. We always get lots of help from Astrid at this Best Western Hotel to make sure the meetings go well. For the sleeping rooms she gives us the best rates and service as do the other staff of the hotel. I highly recommend this place.

    4
    « Life saver »

    My family and I was suppose to go on the Bahamas paradise cruise.Due to a situation we had we were unable to go.Our flight to leave to go home was in 2 days.So I went online to search around and with the help of the cab driver he told us about this hotel.I must say Marie that works the front desk was very helpful and understanding.I explain our situation and she saw to it that everything was comfortable and good for us.This hotel is right across from the outlet and target right next door.We also use the shuttle bus which was very inexpensive it was one price and took us everywhere we wanted to go,but had to be in the 3 miles radius. I would come back to this hotel and will recommend any to check it out .

    5
    « Tes Rocks »

    Teslyn, marie, boyd, roni and al... thanks for a fantastic job. Love your place! Great stay! The only bad thing is that there is no bar and security frowns on swimming naked at midnight. If you get lucky Tes will be in charge....she is unbelievably funny. Go Ducks!!

    5
    « Mini vacation »

    The kids were away in Disney and the adults got to go on their own little vacation. We stayed at this hotel and had a terrific time. The staff at the front desk is very friendly and goes out of their way to make you happy. The breakfast is good. The staff work very hard and it shows. The courtyard and pool area are well kept and so soothing. We are planning to stay again this weekend.

    5
    « Great Place, Excellent Location »

    My wife and I truly enjoyed our stay. Whether it's business or pleasure, this is the spot. Great staff, great breakfast! Close to great shopping and and the airport, the Best Western was a home run for us.

    4
    « They really do give service »

    What fantastic staff. There were problems with my door lock. Fixed almost immediately. The room was spotless. The breakfast facilities were very good. I checked out with very little notice as friends came and refused to take no for an answer re staying with them. Reception did all they could have done to assist me whilst I waited for them to arrive. Teslyn, Danielle and Jenn you set the bar high for others to match. I will almost certainly come here again This was home without the hassle. Thank you all

  • 4
    « Great Location for the price »

    My daughter and I were looking for a quick getaway and so we reviewed a few options through Trip Advisor. This hotel is in a great location as it is close to the outlets and great shopping. It is really convenient. It is an older style property but our room was super clean, the front desk staff we all friendly and helpful, and the beds were comfy. For the price, this is a good option if you aren't looking for luxury but need a super clean place to stay.

    5
    « Nice Hotel »

    We enjoyed our stay at Best Western. I will definitely stay here again. The continental breakfast was great. I loved the sausage and gravy most lol. We love how the hotel is close to the mall and target and all other nearby areas. 10 out 10 for Best Western

    4
    « Sometimes Less...Is really MORE! »

    My husband and I recently stayed at the Best Western Palm Lakes back in the beginning of August and really was surprised at how nice the hotel was. Open arrival, we nearly passed the hotel, due to the sign not being raised high enough, so that it stands out when you drive off the main highway. Once we walked inside the hotel lobby, it looked really nice, with modern, chic decor and fall like colors such as plums, tans and earth tone colors. The eating area for breakfast is also located in the lobby, with the restrooms on the corner right and there was also a tea and coffee station for guest wanting a hot beverage. My husband and I chuckled as you can smell the chlorine from the pool area in the lobby. Nonetheless the pool area looked good and we had to walk outside and pass the pool area to get to our room. I was happy that our room was facing the pool area. There is no elevator in this hotel as it's a two story hotel. As we finally walked along the room doors and came upon our room number, we were a bit hesitant as we thought this looked like a motel. But alas! As we opened the door, much to our surprised, the room was very spacious and we entered a sitting/living room area and a kitchen/dining area to eat. The kitchen area also had a sink to wash dishes, a refrigerator, a microwave, drawers to store away food and a spacious counter top. There was also a table with four chairs in the kitchen area to sit and eat. We were very pleased. Next, we open another door leading to the bedroom and was impressed at the size of the room and the closet space. The bathroom was somewhat small but that didn't really bother us. We loved the fact that the living room and bedroom had a door to separate the two. So you can literally close your bedroom door, and a person waiting in the living room area cannot see you. I must say, we got a great deal on such a spacious room. It looked like a one bedroom apartment that you could totally live in. We had the King suite and really loved the room. The decor had a mix of oranges, browns and tans and the whole color scheme of the room throughout, came together nicely. Another added bonus to this hotel is the location. It's literally next door to a Target and you're basically on a strip with the mall right across the street. There's also restaurants you can choose from like "Red Robins" a Steakhouse and this Asian cuisine "Pei Wei" diner, which was really good. This is great for those who does not want to drive and prefer to do leisurely walks along the strip. This is also for those that want to grab a quick bite to eat. Do wear lots of suntan lotion as the sun can be brutal at times. My husband and I stumbled on this awesome restaurant called "First Watch" as the breakfast that was offered at the hotel was not good at all. There were slim pickings at the hotel and I think breakfast ended at 9:30 a.m. or 10:00 a.m. First Watch is a healthy breakfast/brunch restaurant that was really good! They food there was unbelievable and healthy! In a nutshell, if you're visiting the West Palm area in Florida, I highly recommend this hotel. The price was right and you're in walking distances to shopping and various eateries.

    5
    « Business trip »

    Friendly staff, clean rooms, pool area and lobby very clean. Breakfast was good always kept full. A lot of places to eat, outlet mall across the street. Area very safe. Very quiet, bed comfortable didn't care for the pillows but that is just me I always bring my own.

    2
    « not quiet, not new »

    I asked for a quiet room, got put on the pool side of the motel--and right next to the room where laundry was done by the cleaning staff. Which was still going on at 9pm. There were substantial gaps all around the door to the room, plenty of space for the Florida wildlife (bugs) to get in. The breakfast was not very good, unless you're into the waffle making. The eggs cannot be described. The sausage patties were dripping grease. No yogurt or anything else that could have been easily spirited out to the rooms. The manager informed me at checkout that I should have called security about the noise--who knew they had security? I do not recommend this motel, especially at the price I paid. I live in Florida, but still get socked with the excessive taxes. Since I was there for a funeral service and to see a friend in Hospice, who was dying, this place did nothing to make it easier. So you might want to stay elsewhere.

    3
    « Missed flight - overnight here »

    Missed my flight and had to overnight. I like Best Western and am a platinum rewards member. Very nice reception experience. The receptionist was very friendly and accommodating. Gave a good reference for dinner and arranged for my transportation to the airport in the morning. The hotel is dated and needs to have upgrades to the guest rooms. Looks old but was sufficiently clean - especially the critical area; bathroom. The room had a damp smell and was bothersome to me. Just needs a good deep cleaning in my opinion. It was ok for the price paid of $89. Did not have breakfast due to a 4:00am departure, so cannot offer a comment.

    4
    « Great Place to Stay! »

    Clean, well kept, good central location, great ameneties, good value. All employees were kind, helpful, friendly except for one. A little understaffed on front desk but still a great value overall! We really enjoyed the pool and landscaping with lots of places to sit outside alone or with a group to relax and/or reflect.

    5
    « Restful Night »

    We only stayed one night this time and it was awesome. The room was nice and clean. We went for breakfast the following morning and were appreciative of the cleanliness of the hallways and all the guest areas. Hoping to stay longer the next time we go.

    4
    « good place to stay »

    Great location and hotel. we enjoy staying here , attention was good and we will look forward to stay again in the next coming trips. thanks to all your employees. it was very clean. pool area was really comfortable

    5
    « Our Home Away From Home »

    WE love this location because it's so convenient to wherever we have to go. Couldn't believe it when we found a Home Depot a half block from our hotel. There's no parking problem here. For my husband and I, we will have it NO other way. Whenever we plan a trip, Best Western is ALWAYS our first choice.

  • 5
    « Perfect place to stay for concerts at Perfect Vodka Amphitheater »

    This location (just off I-95) is the perfect place to stay if you are going to Perfect Vodka Amphitheater. The entire property is meticulously clean, inside and out. We hung out at the pool area prior to our concert, then took Uber to and from the concert ($25 each way).Check out wasn't until noon so we could sleep in after a late night. All of the employees that we interacted with were very polite and helpful. We will be staying here for any future concerts!

    4
    « Business Trip »

    The staff is very nice and friendly, they always greet you with a smile. They are very pleasant and welcoming. The rooms have always been clean and comfortable. The court yard is beautiful. Great location for my trip.

    5
    « Lovely Place »

    The hotel is clean, the staff is wonderful and the garden/pool area is amazing ! We stay whenever we do an event in West Palm and have never had a bad experience ! I have traveled with my Girl Scout troop as well as personal and have never been disappointed.

    5
    « Wonder stay while visiting family for 8 days. »

    The grounds are exactly like the photos on the website. It does not disappoint! The breakfast offered has a good variety to satisfy family members' different tastes. The pool has a lift to lower in persons who need it to enjoy the water. Any concern was answered quickly with fast fixes and a most friendly concierge staff. Good directions are given. The housekeeping staff was especially kind and friendly.The room had no odor and was well-cleaned each day. We will surely stay again, now that we have our 'new' WPB hotel. So convenient to everything in West Palm Beach. Stay here for drama-free relaxation the way South Florida way of living.

    5
    « Very Nice »

    This hotel was very clean, quiet, relaxing, and beautifully landscaped. The staff was friendly as well. Bathroom was clean and had plenty of towels and a blow dryer. The bed was comfortable and had nice big fluffy pillows. The courtyard was beautiful and has many activities the whole family can enjoy a life size chess board, shuffle board, a little monkey bar looking set up (maybe their gym not sure :)) and a pool.. Great stay really enjoyed this hotels setup. On our way to the Bahamas short drive to the port from here.

    5
    « Great downtown hotel »

    This is a great downtown West Palm Beach hotel and the only one that I found that was affordable. It is right across the street from the Palm Beach Outlet Mall and good restaurants and very close to downtown West Palm. Very clean and excellent staff.

    5
    « Vacation »

    This hotel is a great location for shopping right across from the Outlet stores. Also great restaurants and close to I 95 to get to other destinations for visiting. Have Family in South Florida and it is close enough to go and visit without staying down there

    4
    « This was a great place to stay and well worth the money »

    The experience at the Best Western Palm Beach Lakes began with the most helpful front desk clerk. He was there every morning while we were staying. The other female desk clerk was also very helpful. Breakfast selection was very good....the only thing I would have preferred was scrambled eggs rather than hard boiled. Our room size was nice and it was very clean. The bathroom area needed updates though. The grounds were well maintained with a large pool, shuffle board area, life size chess game and a large bar b que grill.

    4
    « Good hotel, sketchy area »

    The hotel is really clean and good, the breakfast was all right. The only down fall for me was the location. I didn't feel quite safe in the area, but that's my opinion. Our room was big, we had a lot of space to get all of our luggage inside the room and not to leave it in our car.

    5
    « Want to get away ! »

    The property was old southern style with Hospitlity that charms you ,that brings smiles ! The staff was very helpfully and friendly. The breakfast was great and very nice decor ,relaxing as you view the wonderful flowers and the pool !

  • 4
    « Nice Hotel! »

    The room was clean and fresh. Nice hotel. Breakfast was very good. The only problem was the room refrigerator, it was not very cold only cool. Swimming pool is nice. Location is close to many things!!

    5
    « Friendly staff »

    Always stay at this Best Western when I come down to work in West Palm Beach. The staff is super friendly and the have a good continental breakfast including the great waffles. It is a little bit older but very well maintained

    5
    « Thumbs up »

    I was a looking for a hotel near Fort Lauderdale airport but little did I know that I booked a hotel near West Palm Beach airport . I was in a rush when I did the booking and since I have good experience of BW in the past, I decided to stay in this place with family. As usual , it's a good place to stay in. The location is perfect since it is close outlet and target and other stores. Highly recommended.

    4
    « Overnight stay »

    This hotel was recently renovated and they did a good job. The front desk staff are friendly and helpful. The pool area is very nicely landscaped with a giant chess game you can play. The room was good sized and the beds were comfortable. I would definitely stay here again.

    5
    « Best Western West Palm Beach »

    very clean, pet-friendly hotel that does not smell of pets. Staff is very courteous and helpful. They have green areas to walk you pet. The grounds are well kept a general good appearance. Pet-friendly rooms are tiled which gives the room a clean and fresh look.

    5
    « On our way to Ft Lauderdale »

    Excellent! The room was clean and facing the spacious and well maintained courtyard. The staff was friendly and made you feel at home. Breakfast was awesome with the option of eating outside. Restaurants are within a 5 min walk just across the street. Very quiet area and we will definately stay again if in the area.

    5
    « Heaven in Florida at a Reasonable Price »

    The rooms were clean and spacious. The beds were comfortable with enough pillows to meet everyone's needs. The pool was fabulous and big enough for everyone. The kids loved the giant sized chess game and since we stayed for a week it was nice to have the grill for a cookout to save some $$. The staff were wonderful, always having a smile on their faces and always had answers to all our questions. Loved the concept of all the rooms around the pool. We will come here again!

    4
    « Son's wedding »

    The employees were most helpful and truly tried to accomodate. We were able to book rooms next to or nearby for several groups as this was for a wedding in the area. The only problem we encountered was, after being told we could have a porta-crib for my grandson, a 1 year old and after mentioning it to several desk clerks, I was told by the night clerk that there wasn't room for it in the room my son, wife and other 2 children were occupying. I said, ok but said I would be talking to the manager the next day as they had promised that it was available. Lo and behold, near midnight, a porta-crib arrived and fit just fine in the room. Other than that, no problems as it was a nice place to stay. Good breakfasts, a great pool for the kids to swim in and other things to do. The rooms were clean and neat and so thankful that they arranged to get us on the 1st floor near the pool. Thanks to all for making it a nice stay. I would definitely stay there again if in that area.

    5
    « Service with a smile. »

    A very friendly hotel great people & service the room was a good size the wifi worked great the view of the pool was awesome there are several things for kids to keep busy so yes it is a kid friendly Hotel the free breakfast was good not great. The front desk girl at check in was very sweet her name is Teslyn so stop in & say hello.

    5
    « As always, wonderful!! »

    I frequently visit the BW Palm Beach Lakes due to the extraordinary staff. They go out of their way to make sure each of my needs are met. Always a smile and a hand shake. The rooms are clean and spacious, and there are many areas to socialize or just relax in solitude. I look forward to seeing all the staff again soon.

  • 5
    « Great value, great quality »

    We were there for only one day but I can say it was definitely worth it the place(office and room) was very clean, friendly staff and the breakfast was also very good. I definitely recommend it to anyone

    5
    « Great outdoor courtyard! »

    The courtyard pool area is great for taking pictures. My kids loved the oversize "walk on" chess board in the garden. The kidney shaped pool is large and the deep end is 7ft. which is great for serious swimmers. Also the belgium waffles at breakfast were amazing.

    5
    « " SEE YOU WONDERFUL PEOPLE AGAIN NEXT YEAR " »

    It is a blessing from Jehovah God when I walk into this hotel again. I know the wonderful staff and the security will help me quickly with any problem I may have the housekeepers the clean rooms the great food is always the best, the careful and kind speaking drivers makes you feel like royalty. It hurts my heart deeply when I have to say farewell see you again next year to the wonderful people at this hotel

    4
    « Return Customer »

    I have been staying at this hotel for years. Front desk staff is always friendly and helpful. The property is under renovation but still a pleasant stay. Rooms that have been renovated are very nice, always fresh crisp and clean. Happy with my stay. Only downside one of the van drivers very rude and abrasive.

    4
    « No doggie or chemical smells! »

    When traveling with dogs, it's not unusual to encounter a room that smells like a kennel or worse. It was a delight to have a clean room that did not have any undesirable scents. The doggie walk area was conveniently adjacent. Beds comfy, front reception personnel pleasant and helpful. Would I stay again? A big yes.

    1
    « Bad »

    There was a high season in Palm Beach and even this disastrous place was almost $200/night. While it is located close to many stores, across the street from a really terrific Whole Foods, the hotel itself was just plain disguisting. There is nasty smell everywhere, and I literally felt sick after being in the room for 30 minutes. I ended up just leaving in the middle of the night and paying for a better place to sleep, but this hotel should never charge rates that high, no matter how sold out the area may be.

    3
    « Not bad for the price »

    Got a good rate by booking on trip advisor. Average motel style. We stayed in an upstairs room which was clean. Some of the rooms downstairs allowed smoking and pets. Room was standard, clean, but not above average. Seemed a little old, musty smell, A/C a bit weak. Website said it has newly renovated courtyard, but rooms could use some renovating as well. Breakfast was okay. Ended at 9:30am and by the time we got there at 9:15 some of the food was already depleted, no more forks out, and tables had not been wiped in between guests. Overall, it was not bad for the price for our one night stay.

    4
    « Great Location »

    This hotel is in the midst of being remodeled. The lobby is very nicely decorated as are the rooms that have already been refurbished. The pool is area is great and lushly landscaped, it even has a giant chessboard for play. The staff were courteous and the continental breakfast was well stocked with the usual fare (cereal, bagel, make your own waffle, eggs, sausage, fruit, etc). The location is great, beside a target and across from an outlet mall right off I95. I would recommend, especially considering the price.

    4
    « Lovely place to visit. »

    Really Enjoyed my time there, and it was comfortable for my family.The continental breakfast was ok. The pool was lovely. There we a lot of reptiles I am not a fan, but it was expected. I would consider to visit this hotel again if I vist, the customer service was awesome.

    4
    « Water turned off mid day »

    They turned off the water at noon without early notification. I was at the pool and could not shower when I needed to! They could have posted signs at breakfast and the pool that the water was being turned off. This was not a professional way to handle the situation and if I was notified early enough it would not have been an issue. Leaving a phone message in the room is not enough!

  • 4
    « Very nice hotel! »

    Nice hotel, room was very clean. Pool area was very cozy. Close to everything. Outlet Mall right across the street. Taget right next store. Staff where very friendly And breakfast was good. But they do require $100.00 deposit on the room. Which was refunded at checkout.

    5
    « Great Hotel »

    I'm so impressed with this hotel. What a beautiful courtyard and pool. The Breakfast was delicious. The perfect location with lots of restaurants and shopping within a short walk. The staff was very nice. Parking was a breeze. I'll be back. Best value in West Palm Beach.

    5
    « Weekend Stay »

    Fabulous location. Loved all the shops across the street from the hotel. Visited friends and did not wake up early for breakfast, but the room was really comfortable. Liked to see the Security Guard at the parking lot at 3am.

    5
    « Husband and I went for a weekend get away. »

    Room was great. Clean and fresh. It was a very nice place to sit and relax or walk around the grounds and enjoy the landscaping. Plenty of places to sit and enjoy the amenities. Breakfast served each morning. The staff was very friendly and helpful. Will keep it on our place to stay in that area

    5
    « Pleasant Stay »

    The Best Western Palm Beach Lakes offers excellent service for the price. They have complimentary breakfast that includes, coffee, tea, pastries, bread, cereal, fruits, etc. The facility is conveniently located close to restaurants, outlets, Target, gas stations, public transportation, airport, the Palm Beach cruise terminal, City Center, etc. This hotel's grounds, garden, swimming pool area are beautiful and well maintained. My room was very clean. It had a flat screen television, microwave and coffee maker. The staff was professional. I want to acknowledge Teslyn, Jenn and Lakia. They were courteous and pleasant. Lastly, the hotel offered transportation for a ridiculous fee. I paid $20.00. That fee included transportation to the city center and the airport. I will definitely choose the Best Western Palm Beach Lakes again.

    5
    « Great hotel & Friendly staff »

    I travel for a living & stay @ around 30 hotels a year. This by far was one of the nicer locations. It isn't over priced for the location, friendly staff, great atmosphere, I will deff stay again. Jennifer was super friendly & helpful at the front desk she wrote down the front desk number and told me to call if I needed anything. They have laundry, outdoor pool, cookout grill, benches everywhere, tents to sit under, giant chess board to walk around on, vending, and at breakfast they have waffle maker most BW just have pancakes. Oh and Pleanty of seating for breakfast I've stayed at few BW where I had to stand and eat. I have no problem giving 5 stars. Nicest touch I feel is being rewards member at Gold level very close to Platinum they gave me me welcome bag with bottle of water, bag of pretzels & two fruit bars no other BW has never done this. Was only staying the night on business, but would return & stay longer for personal trip.

    3
    « 2 complaints »

    Chose this hotel because it was near my niece appt. The 2 complaints I have are, that the breakfast was terrible and bathroom had make up on door knob, light switch and shower curtain. Other than that it was a nice hotel.

    5
    « Great hotel, great staff, immaculate grounds »

    Love this hotel. Staff are friendly, grounds are immaculate, and they did some extensive renovations. They also have a great breakfast and provide a free newspaper. The location is very close to a mall and many restaurants.

    5
    « great hotel »

    this was my first time going to this hotel.i had a great time the staff members were incredible specially the housekeeper that did my room her name was mireya . she helped me with everything that i needed and the room was always clean thanks to her.i also enjoyed going to the outlet mall that it was just steps away from the hotel.

    4
    « Very nice staff and courtyard area. »

    Clean room and comfortable bed. Outside property needing some clean up but the inside was good and the staff was very helpful and nice. Glad they had the property secured at night with a security guard made me feel safe. Great location with nearby shopping and resturants.

  • 4
    « just a pleasant passing thru visit for me »

    ezi and friendly check in, nice room and good location with restaurants/bars nearby as well as retail outlet an closeness to i95, relevant to me, just passin thru on my way back to Miami and flight back to uk, will stay again....

    3
    « good location for shopping »

    Older property just off I95 freeway so very easy to find. Opposite the hotel are the Palm Beach Outlet Malls with all the shops you need. Have to drive a little way to the centre of town so a car is required. Rooms are well maintained and there is a nice swimming pool in the middle of the hotel grounds. Free breakfast and parking so good value option for this area.

    3
    « good location »

    overall the hotel is alright, due to that it's renovating part of the rooms. we've selected this hotel because of its location, it's close to the airport, yet there're many restaurants and shopping centers to choose from near by. However, the shower faucet in the bathtub didn't work properly, also the hot water is not consistent. the breakfast wasn't that good, everyday is the same food. the bed & pillows is not that comfortable. the internet is kind of slow. The best part of the hotel is the swimming pool, which is very relaxing and nicely decorated.

    5
    « Surpassed exceptions! »

    Easy check-in and warm greeting from front desk agent Ron-- at the rate quoted ! On busy highway but no traffic sounds inside lobby, room or pool. Very clean, staff very friendly, wonderful breakfast, and a reasonable rate for two , to and from port $35. Van ride with Harry was enjoyable and he is a careful driver. Large mall across the street and Target on Hotel's side a block down. Pei-Wei and other fine restaurants within walking distance. Highly recommend this hotel with reasonable rate and great service.

    5
    « Home away from home »

    Love this place! I travel a lot and stay in hotels at least once a month. Whenever I come to West Palm beach, I always stay at this Best Western. The Manager, Teslyn, is ever accommodating and super attentive. I highly recommend this clean, comfortable and relaxing hotel! One of the best!

    5
    « Nice pool area, good location »

    Don't judge a book by its cover. We were skeptical when first arriving when we saw construction workers remodeling rooms with lots of trashy debris around. But our stay couldn't have been nicer. The hotel made sure that the workers were completed with their noisy work and cleanup before 4:00 and didn't begin again until after 9 a.m. The pool area was lovely with lots of fun things to do. We were put into a Jr Suite which was huge with two separate bathrooms and a nice sitting area. The hotel paid attention to our special health/allergy needs and had made sure to prevent problems from occurring. The breakfast buffet was delicious with varied choices.

    4
    « Great Location »

    We used this hotel as a one night stopover on the way to Miami, and being right next to the I-95 it was ideal. Lots of useful stores close by, including an outlet mall across the road. The rooms are arranged around a very attractive pool area. Complimentary breakfast, simple but OK. Comfortable beds, good sized rooms, would definitely recommend .

    5
    « Excellent Stay »

    An outstanding hotel. The entire staff goes out of their way to make your stay comfortable. Clean rooms, great breakfast and a beautiful pool area. I would recommend this hotel to everyone. The hotel is close to everything in Palm Beach. An Outlet's Mall across the street for your shopping pleasure.

    5
    « Personal »

    We've stayed here several times over the last 4 years, due to my daughter attending college there. We are always pleased. They do have some remodeling going on right now, but didn't interfere with our stay.

    5
    « Great Hotel »

    This hotel is clean, comfortable, great staff and a beautiful pool area. The hotel is located close to everything with an Outlet's Mall directly across the street. Very good breakfast with great coffee. Lots of variety for everyone. I would recommend this hotel to everyone.

  • 5
    « Too noisy! »

    My family has stayed at your hotel several times while visiting our daughter at college in West Palm Beach. We come back again and again. The continental breakfast is the best we've ever had at any hotel in the US! The staff is exceptionally nice. We love the dining area and the pool. We appreciate all the updates you are making to your rooms. And the grounds are so well kept. We have enjoyed being able to shop at the new outlet mall across the street. Sadly, every time we have visited, the noise level (not counting the street noise;we understand that's uncontrollable at your location) has been intolerable. Any way you can institute a "quiet" policy after 10?

    4
    « Perfect for a 2 night shopping stay »

    The Best Western is located directly opposite the Palm Beach Outlet stores which is very convenient for bargain shopping. The rooms are tired but we noticed that refurbishment was taking place on the ground floor so hopefully all rooms will be done soon. The shuttle service and airport pick up worked well and all of the staff were excellent. The garden area is very pleasant and breakfast was fine, the dining area was very crowded on our second morning though. Overall the hotel is excellent value for money - we would stay again.

    4
    « Golf. »

    Working on the PGS tour, I was able to book this hotel and found the landscape to be AMAZING. The food selection was good but average. Huge Outlet Shopping center right across the street. Whole foods and many other food options to chose from . 10 minutes away from local Golf Corse.

    1
    « Excellent hotel »

    I arrived here the day before taking a cruise to the Bahamas. This property is super clean. My room had a microwave oven, a small refrigerator, wonderful lighting, and numerous electrical outlets. The complimentary breakfast, offering an array of standard items, was quite adequate. The main decor in my room consisted of two large lovely abstracts. Oddly the paintings were identical. This hotel is located across the street from Palm Beach outlets--over 100 stores and a number of restaurants. A large Target next door can be accessed without crossing a street. hotel staff is quite pleasant and attentive. I found the hotel's shuttle drivers to be very friendly and helpful. Should I return to West Palm Beach some day I will definitely stay at this Best Western

    5
    « A great place to relax!!! »

    There pool area is just a great place to kick back and forget your worries. They have a communal grill, pool, shuffle board, and patio area. All of that is nestled between the different hotel room buildings making the whole thing feel secluded. The front desk is very polite and helpful. Right by whole foods market and target. Over all I was extremely satisfied by my stay. I would absolutely stay there again!

    5
    « Family vacation »

    Overall was a good experience right in the heart of all the shopping and great location for all the beaches.the weather was beautiful during our stay.the staff were really nice.the continental breakfast could have bacon as an option.

    4
    « Great place to relax »

    The hotel was a little bit older style, but as we were departing they were already starting room renovations. The court yard is perfect to relax and enjoy the games, pool and entertaining areas. THe rooms were clean and even had a mini fridge and microwave. Price was very resonable and they accomodated the people attending the Sunfest music festival with vans to shuttle you back and forth. I will be returning next year for sure.!

    3
    « All Wasn't without Issues »

    This wasn't a bad hotel & I will call it average. We had a good price. But this hotel has rooms facing the very nice inside coutyard & the very bland parking lot. Our first room was on the parking lot. I say our first room because we had to be moved. Right after we got in & turned on the bathroom light it started emitting smoke & the room filled with the smell. The management was quick in moving us to one of the inside courtyard rooms. Things would have been fine from this point eccept my wife & I returned to our room late the next night & found both our keycards had deactivated. Again, this was swiftly addressed, but we didn't have an uneventful stay. The hotel is located across the street from a big shopping center with many stores & restaurants, which will appeal to many people. They do have a shuttle to the West Palm Beach Airport. The breakfast was good. So they do offer good amenities for the price.

    3
    « Old but OK »

    This is an old style motel. Dated decor but clean with a helpful desk staff. Breakfast is OK too and it's free. The problem is that the pool hours are not policed so that noise can be a problem, plus smokers and chatters sit around and the door to your room is not soundproof. Being an old motel, the corridors are concrete and housekeeping trundle their laundry trolleys early in the morning and in the evening, so sleep can be problematic. My advice is to ask for aroom overlooking the parking and not the pool

    4
    « Relaxed atmosphere »

    No hassle hospitality seems to be their specialty. Our three day stay was trouble-free, comfortable and fun. We had a dog with us, and I would have loved a little more green area to walk her, but I can see that they simply have no more room. Everyone was nice, the room was fine - and clean - and we will stay there again.

  • 4
    « Good hotel »

    Check in was fast. Comfortable bed and room was clean. Rooms are simple but will do for a short stay. Breakfast had a good combo of hot and cold choices and also some fruit. Hotel is very close to I-95, so it is easy to go to and from many tourist friendly spots in the Pal Beach area.

    5
    « another great stay in WPB »

    I had another great stay in WPB at the best western. They have fantastic rooms, great pool, good food, a GREAT meeting room for my ServSafe classes and you can walk to eating/drinking/shopping places. the rates are very good and the staff is very friendly!

    4
    « Lovely hotel »

    The only issue we had was at check in. We had asked for a quiet room. As Gold Card members, we were refused a change of room. Were put on the ground floor, very close to the main highway. Typically BW staff are very good and put us in a quiet room. Desk clerk was less than helpful or caring.

    5
    « Very nice hotel with beautiful pool and garden area »

    The hotel common areas are beautiful and very well maintained. We had a nice room on the second floor overlooking the pool. The room was nicely decorated and clean. The pool area is lovely. The hotel staff was very helpful. The hotel is located convenient to good restaurants and shopping, both within walking distance of the hotel. If we return to West Palm Beach, we would definitely choose this hotel again.

    5
    « over night stay »

    From arrival to departure it was a wonderful experience. easy check in. Clean ,comfortable and well equiped room. Pool was so clean and welcoming. Breakfast was outstanding. Great waffle maker plus fruit,cereal,breads etc.

    3
    « Nothing special »

    Nice location for food, shopping and the interstate. Room was nothing special although the bed was very comfortable. Bath vent fan did not work. Our room did not recieve service during our 2 night stay. WIFI did not work the entire stay.

    5
    « comfortable »

    Older hotel but completely updated. Beautiful grounds and pool. This is a vintage hotel but it is well cared for, it is nice to see an older property with a bit of charm, able to keep up with the new places around.

    5
    « Had a great time. »

    Can't wait to go again. Great service and excellent location just across the mall, surrounded by multiple restaurants and close to the highway. Fun to wine down by the pool. Good for business and pleasure. Very clean and well kept.

    4
    « Great Place Close to A Lot »

    Breakfast, WiFi, Fridge and Microwave - next door to Target/Whole Foods and a lot more. Very convenient access to Convention Center... Would recommend for a nice stay with access to a lot. Great outdoor area for relaxing by the pool - grill/lawn games - very well kept. Looks like they renovated recently and has a nice modern touch.

    4
    « Nice stay for Barrett Jackson Auction »

    This hotel was clean, breakfast was pretty good with lots of options. Staff was nice. Right off the interstate, so you could hear the cars. Only two exits away from the road to the Barrett-Jackson auction. Only problem we had was with key entry to our room. Kept having trouble getting the door open - sometimes took several tries, and a few times had to re-key at front office.

  • 5
    « Friendly, comfortable, and beautifully manicured! »

    Excellent hotel for my one night stay. I wish I had more time to spend in this lovely hotel. The breakfast was hot and fresh, the room was clean and comfortable, and the staff was so very hospitable! Since I was traveling alone, I always ask for an escort to an outside room. The security guard even carried my bag up two flights of stairs for me! Ron, the clerk who handled my checkout, was as friendly as could be! I definitely recommend staying there and hope to be back soon!

    5
    « march in fla »

    the hotel is location is fantastic for me and the staff and common ares are always kept up.although i used the breakfast option only once it was quite enjoyable it seemed very quiet for the time of year i was there although the hotel was at full capicity

    3
    « Noisy hotel. »

    Catch up on the great outdoors in this hotel. Lovely pool in the courtyard, nice garden and landscaping. Opposite the Palm Beach outlet mall and very close to a super target. Hotel could do with renovations as rooms have started aging. Very children friendly so as you guess it can be extremely noisy. Don't come here if you are looking for quiet. Overall a nice place to stay for a few days in the Palm beach area.

    4
    « Convenient and comfortable »

    Very comfortable with good facilities. Right across the street from Whole Foods and an outlet mall. Excellent connections to Route 95 and major roads in West Palm Beach. My only complaint is that the bathroom lacked towel bars and the toilet paper was at an awkward position.

    4
    « Best Western-Great service and price for the area! »

    Great prices, good service, decent breakfast and pool. A little old but they work to make things right! Although they need a bar. No liquor or drinks available at all! : No workout room either...This is really behind the times!

    5
    « Beautiful courtyard and lobby »

    Very nice place to stay and near the outlet mall. There is Target, Red Robin Restaurant and Another nice restaurant across the street. Breakfast was good and was nice sitting outside on the outside patio.

    5
    « Great Service from all of the staff »

    Our second floor room overlooking the courtyard was very nice and quiet. The rooms were very quiet and we never heard the room next to us, as is the case in newer properties. Room was cleaned each day, fresh towels and a warm greeting from the staff.

    3
    « Amazing courtyard, aging rooms »

    The courtyard and pool are beautiful - indicating that this was once a very nice hotel. The rooms show their age, however. Temperature was either freezing or stuffy with no in between. Bathtub dripped hot water constantly. Did have an in room mini-fridge which was nice.

    4
    « Good hotel »

    They will go out of their way to welcome you. You are welcomed with a great smile and I feel that they take the time to know who I am. I believe that they will correct all issues as the staff is one of the best I have encountered. They do not brush you off and are very considerate.

    5
    « Easy Access »

    This hotel is very easy to get in and out of. It is also very close to shopping and food. There is a gas station immediately next door for convenience as well. The convenience makes the price more than worth it!

  • 4
    « Good Vacation »

    Front Desk man was very polite and professional. Hotel was clean and well maintained and close to outlet mall stores.Target was next to hotel and we could walk to it whenever we needed something. I will return to this hotel again in the future.

    4
    « Family weekend »

    I love this place every year I stay in the same hotel. But this time I noticed something different that really bother me , the manager Marisel was so mean to the housekeeping employees she would scream at them. But everything else was perfect. the housekeeping staff was really nice and the food was great. Hopefully they change that manager because she's ruining that place .

    5
    « Cardinals Sprimg Training »

    We like this hotel because it is close to Jupiter, where the Cardinals play, close to Juno Beach and close to other Palm Beach attractions. The staff is nice, the rooms are clean and the pool area is fabulous. Even though there is an outlet mall across the street and a Target next door, we felt away from the world when we were in the pool area.

    2
    « real trip »

    Walking out the room door you have a sudden and unexpected step down. This was a trip hazard that lead to an ankle injury. The room did not have a work table nor sufficient outlets to plug in phones or computers to charge. This hotel is an older property and shows it's age. Room rate is way out of line with the quality of room and service.

    4
    « Stay Here »

    Very pleasant stay! The courtyard is large and the many chaises and chairs helps one not to feel confined as one often feels in some hotel chains. Breakfast really good as were the staff and shuttle driver.

    3
    « Spring training »

    Overall, the stay was better than I hoped for. The rooms are in desperate need of a refresh but the courtyard pool was better than average and the staff was very nice and accommodating. The breakfast was good and location was excellent for getting to spring training games.

    4
    « Comfortable and Great Staff »

    This is my third stay at this hotel for business and normally I am in an outside facing room, this trip I was given a pool view room and the experience is completely different. The courtyard where the pool is located is beautiful and well groomed. It is the perfect place to relax and enjoy an afternoon or evening, playing chess on the oversized chess board, relaxing in the covered gazebo or sitting poolside on one of the many sitting areas complete with umbrellas and small tables. The hotel itself is very old and has no elevators so if you have problems with stairs, you really need to let them know that you want a bottom floor room. The rooms are nicely appointed and every room I have had has been equipped with a refrigerator and small microwave. The staff here is very friendly and helpful, from the front desk to the groundskeepers, they offer their assistance with whatever you are doing; the only hotel I have ever stayed in where a person from housekeeping offered to help me with my bag. I already booked this hotel for my next trip to the area next week, maybe I'll see you there.

    3
    « Accomodating stay »

    We stayed here Feb. 16-22, 2016. The grounds and pool area are beautiful! Staff was wonderful as well. Check-in was efficient and there is adequate free parking. Our room was on the first floor, poolside. We did not expericen any noise from other rooms, although the garderners were working quite early in the morning. The room was fine; clean, spacious, with a mini-fridge and microwave. The location was good with a brand new outlet mall right aross the road. The complimentary breakfast was just fine. All in all a good stay.

    4
    « A very pleasant surprise for the business traveler! »

    I normally travel to West Palm Beach on business once or twice per year. In the past I have stayed typical "business hotels" such as the Embassy Suites or Hilton. This time due to a no-notice trip during WPB's "high season", I ended up at the Best Western Palm Beach Lakes - what a pleasant surprise! We had a pool-side room on the second floor It was not terribly fancy, but was nicely appointed and very clean, with a recently remodeled bathroom. The most outstanding aspect of our stay was the staff. Without exception every person we dealt with - Front Desk, Housekeepers, Maintenance crew, servers at the breakfast buffet and the Daytime Manager were extremely pleasant, friendly, helpful and welcoming. A minor issue with the lighting in our room was attended to immediately and efficiently. The included breakfast bar was very good with menu items that changed daily. The location adjacent to the WPB Outlet Mall and easy access to I-95 and the FL Turnpike makes it very convenient. The outdoor spaces, gardens, pool-area, covered patios with comfortable chairs make your "off-time" very relaxing. When it comes time to book my next business trip to WPB I will definitely return to the Best Western Palm Beach Lakes!

    5
    « Older Property, Nicely Kept and Updated »

    Property reminded me of the old travel motel one would find on the old US-1 on the pre-95 way to south Florida. Owner is proud of property and it is reflected in the well kept courtyard gardens, each tropical plant is marked with its country of origin. Staff is large and friendly. A nice stay, reasonablely priced stay,which included breakfast. Not near the beach but right off of I-95 for quick access.

  • 5
    « Very Friendly Staff »

    Very professional and friendly staff that really seem to enjoy being there. This is an older property that has been very well maintained and updated. Nice courtyard area with pool and gazebos. Great location right off 95 across from the mall.

    5
    « Great value »

    Good location next to the palm beach outlets. We had a room on the ground floor near the pool, good shower and in room wi fi and facilities such as coffee maker and iron. What set this hotel aside for me was that for the £85 a night we paid the quality of the breakfast was extremely high. Hot options such as egg, sausage, biscuits, waffles, oatmeal. Cold options such as yoghurts, fresh fruit, cereals and a good array of breads and different flavour bagels. I especially liked the blueberry flavour. Had coffee and a choice of 3 juices as well. Try the guava juice. Parking was ample and was located all around the hotel. No security issues and the staff were plentiful and polite. Pool was nice and there was always plenty of space around it. For the price we paid we thought it immense value.

    4
    « Vacation »

    For the price this place was great! I did a lot of searching and this was the best price and what you got with it. It's not the greatest location, but it's not the worst either. Even though it's close to the road, you could barely hear the traffic going passed. Also it's set up like a motel, doors on the outside rather than in a hotel. The staff were welcoming, friendly, and the grounds were well kept! Also the breakfast was delicious.

    5
    « a real handicap shower! »

    My husband and I stayed for two nights while on a birding trip to Loxahatchee, Wacodahatchee Wetlands and Green Cay, all great locations and accessible to my 4 wheel scooter. Usually the least pleasant part of a birding trip is the overnight stay. Hotels say they have handicap rooms and you end up with three steps between you and your room,or bathtubs or high beds., These are all obstacles for me, a severely gait-impaired MS person who on a good day uses a rollator and typically uses a scooter or battery powered wheelchair. The Best Western was the best location i have ever enjoyed. There was a curbless shower in the bathroom and the room was just off the lobby very close to the little breakfast they offer, room 106. it's such a simple thing but to be able to take a good, safe shower after being out all day is a wonderful thing! Since it was pouring down rain when we arrived it was also lovely that we could pull under cover to unload. i did book in advance to secure the handicap room. Then the day before we left to go over to the east coast I realized I had only booked the one night instead of two. I called, talked to a couple people and did get the room for both nights. Every person I had contact with was friendly and helpful. When I was in front of my door trying to get the keycard to work a young man who worked there saw me and just veered in my direction and helped me even though he was headed to do something else. My husband went to look for towels since we were getting up so early and a very nice young lady helped him even though she was just coming in the building and didn't even have her jacket and purse put down yet. Nice people! I hope to go to Wacodahatchee Wetlands every year for my birthday, it's all boardwalk and lots of birds. Now I know I have a place to stay that's just perfect for me. I am one happy birder! ps BJ's across the street was nice casual for dinner and if there's a long line you can go in a door to the left of the main entrance, order take out and get it in 20 minutes. That shopping area also has a Whole Foods and a Publix if you need anything else, a very handy location! confirmation number 112899

    3
    « Somewhere to lay your head »

    We stayed here for 2 nights, we chose on price and it is what it is. It was ok, very dated, fairly clean. The pool area looked nice and it's very close to the I95 and a big shopping mall. Free breakfast is OK. If you're out and about all day it's a reasonably priced place to sleep at an expensive time of year.

    2
    « Disappointed »

    This hotel was disappointing it has no elavator, you have drag your bags up the stairs. The breakfast was the poorest I have ever seen. As a major hotel chain I was not impressed. Best Western so be embarrassed regarding this property.

    4
    « Recent experience »

    We stayed 1 night on 3/4/16, hotel was very clean and staff was friendly and professional. There were a few minor things like the bathroom had some paint chipping and soap holder was in need of repair. The grounds are beautiful and clean, the pool is suppose to be heated but was only luke warm. Other then that really can't complain, breakfast was good and the hotel is next door to a target and across the street from a shopping area with restaurants. Everything is close and you can walk to which is very nice, also really easy to get to the highway which is approx. 1/4 mile away. We would stay here again and recommend this hotel!

    4
    « A little oasis in the city »

    We stayed here for a week during spring break, and it was a lovely surprise. The room was tidy with new furnishings, the breakfasts were plentiful and delicious, and the grounds felt like we'd escaped from the surrounding hustle and bustle and stepped into a little resort. Our 6-year-old insists the hotel pool was the best part of the trip. The only minor critiques I have are for the carpet and bathroom, which could soon use an upgrade (the bathroom is quite small if you're more than 1 person in the room). A big thank you to the reception staff, the wonderful and welcoming staff in the breakfast area, and all your helpful shuttle drivers. We felt right at home.

    3
    « Short over night stay. »

    Hotel filled to capacity, staff was accommodating. Room rather dated but clean. Nice breakfast choices. They should change layout of breakfast stations the flow through was rather over crowded. Young woman in charge was helpful.

    4
    « Close to the Beach and more »

    This hotel was well placed to the beach and close to all the action of South Beach. Great restaurants close by, I would recommend this one for get away or vacation time, I was tripping through on Biz. Felt safe while walking around and even rented a City bike to cover more ground.

  • 5
    « I would definately stay there again.... »

    We fell for this hotel, the people are really nice and helpful, for breakfast they offer a nice spread. The rooms were nicely cleaned, the beds felt so comfortable! I would definitely recommend this hotel to anyone and I will definitely return!!

    4
    « Over night stay »

    Little Old Beauty...Very nice room, with a great comfy bed, very clean, and spacious. The only complaint , was the toilet. When you sat down on the toilet , if felt like you was falling off, it was very loose from the floor. That is why I did not give 5 stars....Micheal, who checked me in , was amazing, very friendly, and very thankful for us staying there.. You would have thought he was the owner, as he treated us that way.. Thank you Micheal for the hospitality ..Will be staying here on our next visit

    3
    « Older property and well maintained »

    I had a room that was well used over the years. It was clean and everything worked properly. The TV was a flat screen and the bathroom had been renovated over the last couple years. I was not crazy about the breakfast. It was very basic. The one thing that I did not agree with, was the fact that they charged a $100 deposit that they said would be removed in 3-5 business days. I will be checking to make sure it has been removed. Location was convenient to I-95 and Malls as well as some good restaurants nearby. I feel it was overpriced for the quality but it is peak season.

    4
    « Well organized establishment »

    Staff were very attentive in particular, the breakfast crew who kept the area immaculate,fresh, & well-stocked with a variety of continental breakfast fare. Rooms, although a bit outdated, were clean and well kept. The pool area is spectacular ! Very inviting and relaxing. Would definately request a pool side view room with mini patio in front of it next visit.

    4
    « Great Stay! »

    We had the opportunity to stay here during an extended long weekend in Florida. It's location is great. It allowed us a easy commute to all the activities we had planned and was a short walk to the Palm Beach Outlets and restaurants. It had a great 70's throw back feel with the pool and shuffle board in the courtyard area. The staff was very good and the room clean and comfortable.

    3
    « West Plam Beach »

    The WPB Best Western was an older motel, but appeared in good condition, although an refresh of carpet and décor would be helpful soon. It was clean and beds were comfortable. It was during the snow bird season so value was not real good, but was competitive with other similar grade hotels in the area. I stayed twice in the same location and if needed would use it again.

    4
    « A little gem in West Palm Beach! »

    To my surprise, I walked through the lobby into a beautiful oasis around a good sized pool, palm trees, and loungers. I did not expect this from a hotel set on a main thoroughfare. And, it's across the street from the Palm Beach Outlet Mall! Their Chef Richard served an excellent buffet with cocktails. Very nice, great price, and very hospitable staff!

    4
    « Neat property, great breakfast »

    We stayed for a family reunion and were pleasant surprised how neat the hotel is. Being close to the City Place, restaurants and outlet was a major plus. We had a total of 3 rooms, the bed sheets were crisp and white, bath rooms renovated and clean. The full, hot breakfast was great and with seating areas around the pool and courtyard it was very relaxing. We will be back !

    4
    « BW Palm Beach Lakes - W Palm Beach FL »

    Highly recommended, staff is welcoming and friendly; room was comfortable, clean and totally functional; geographic area is to my liking (secure and nonthreatening area). The outdoor pool was inviting but, was to cold for me to swim.

    4
    « Very Enjoyable Stay »

    Initially got a room that was pet friendly. Since I have a strong sense of smell I was not liking that room. Front desk staff was very helpful and polite and switched our room to one facing courtyard and pool. Significantly better! Breakfast each morning quite popular so get there early. Across the street from brand newish outlet shopping which has dozens of the better stores you could want. For someone like me I could actually live there full time!

  • 4
    « As a business traveler »

    Its an older hotel. Built in the 1960s. You can see how this piece of real-estate has watched many seasons pass. The courtyard for the pool area is very nice. Fresh plantings, areas to read or be away from the crowd. Rooms are small, bathroom was 4'10" long. You put your foot in the toilet getting out of the shower. Fridge and microwave in the room. Beds new and comfortable. Limits on how much you can plug in. Working at the desk I had to unplug the lamp to charge my laptop. Breakfast was included in the price. On the two days I was there the only hot food was waffle or oatmeal. I found no eggs. So if your a family or person just visiting the area, this would be an affordable location. Its across from a mall and many restaurants. As a business traveler, its ok. Not bad , just older in room size from todays for the same price.

    5
    « Convenience, comfort & relaxation! »

    This is the best kept value secret! It is across from the PB Outlets, with many restaurant options. The freeway is easy access to everywhere, or head east to the many coast options. Our room was clean and serviced daily. It had a mini fridge and microwave to accommodate our leftovers & snacks. The free hot breakfast was great, and included waffles, eggs, sausage, fruit, cereal, bagels, etc. The staff were all very polite and helpful. We will return!

    4
    « Good deal in an expensive town »

    Made the reservation very last minute for a wedding and hated hearing how high the rate was but as we shopped around a little, realized it was the best deal in town. Had the chance to see inside the local Days Inn and Red Roof+ (other wedding guests stayed there) and our room at the Best Western was both nicer and cheaper than both of those.

    5
    « Mp »

    Everything was excellent. Loved the courtyard and pool area. Room was nice, breakfast was good each day, and hot coffee all day and night. The staff was very helpful and friendly, this includes everyone from sales, front desk, housekeeping, breakfast attendants and maintenance. Great location to beaches, outlet mall across street and close to fairgrounds. Also good restaurants in walking distance. Was there for three week stay and enjoyed it!!! Will definitely stay again.

    4
    « Great stay! »

    Overall great experience. We asked to move our room to a quieter location upon arrival and they were very accommodating. Staff was helpful, room was always cleaned and breakfast was just right. Would love to go again when the weather is a little bit warmer so I could take advantage of the great pool area. Highly recommend!

    5
    « Relaxed Holiday Hotel »

    Great pool. Pleasant heated pool and pool area. Comfortable beds. Nice clean rooms in main part of the hotel. Friendly, helpful staff. Reasonable complimentary breakfast. Convenient parking. Across the road from a huge outlet complex including Wholefood Store. Would stay again.

    5
    « Good experince while in tow for work. »

    Made the mistake of booking a business trip during the middle of a convention, every room for 15 miles was sold out or $300+ called this hotel and they were great got me a room and a good rate. The room was nice recently remodeled, the courtyard and pool area were charming. The hotel was centrally located and quiet, would definitely book again.

    5
    « Pleasant surprise »

    I thought this would be a low end hotel but was clean, comfortable with good amenities and great location. The staff was exceptional and on the ball. The grounds were impeccably kept up with staff constantly either doing touch up painting, landscaping or just keeping the location tip top.

    3
    « Could've Been Better »

    We only stayed there one night but that was enough to get a good idea of it. We arrived early and they let us check-in early which was very nice since we were tired. The people at the front desk were very nice and willing to help. It was a pretty dreary day but since it was our last one in Florida we decided to check out their pool which is heated. We were the ONLY ones in the pool but it was quite nice and well taken care of as are all the grounds. Our room was a bit dated but it was clean and comfortable and that really is all I care about. The only bad part of the stay was the people they allowed into the room next door...middle-aged partiers who were blaring their music and standing around outside their room having full blown conversations while smoking. I don't mind smoke, I used to smoke but when the threat of being charged $150 for smoke smell in the room I wasn't very happy to have it wafting in through the AC. We went outside at one point hoping to make them aware that there were people next door but since that made no impression we had to call the front desk to report them :/ The night watchperson hadn't arrived yet so we had to wait about 20 more minutes for them to come and settle down the partiers. After the security person left the people next door kept banging on things outside and we were genuinely worried about what they might be doing but were also afraid to call the front desk again. Not an experience I'd care to repeat.

    3
    « Great value »

    This is an older hotel that is kept up well. Pool and outside areas are very nice and very good spaces to read and relax outside as well. Room was a bit stale in the smell area but nothing that would affect my stay. Breakfast was simple and adequate and location is right next to i95 and an easy ride to clematis st. Great value as far as I'm concerned! Also has a laundry room!

  • 3
    « Bit worn and bad smell »

    Stayed 1 night in Dec. Located next to a big mall. Room was just OK, smell was bad because of humidity. Check in was quick. Rooms to the pool are noisy, especially when people walk and talk same time. Bathroom very old and with poor shower experience. It seems the Management does not take care of the hotel renovation. I would not return.

    5
    « Short but good stay »

    Chose the hotel for an overnight on our way from West Palm to Sebastian. Close to airport. They do have a shuttle if you don't have a car. The room was spacious, clean and well appointed. Nice free breakfast. While we didn't use it the pool looked very nice. Hotel would work well for a longer stay as the outdoor amenities were very nice!

    4
    « Stop Over »

    Grounded by a cancelled flight, this hotel was offered by the airlines I had a ticket for. The hotel had pretty grounds, some construction work was being done by the pool but did not appear to interfere with using the pool. The room itself was spacious, and very clean.It was not connected to the main building but instead on the 2nd floor, motel style. I did not see an elevator and I took the steps. I did notice a few of the very small kind of ants in the bathroom but was not a reflection of its condition. The room had a small fridge and a microwave. The television was flat screened. I noticed there were many stores in the area as well as restaurants as the property is located on a very busy street. I had pizza delivered. In the morning, I left before breakfast was served due to catching a flight. My only complaint was that there appeared to a small space between the door and the floor to come in. Otherwise I was impressed by the hotel.

    5
    « Excellent ! »

    OMG we got to WPB and found that the hotel we originally booked was 30 minutes from where we needed to be. We switched to this hotel after one night, and I'm so glad we did! This place is 5 min from everything- downtown, airport, shopping, and 10 min from a great beach. Teslyn at the front desk was fantastic! Friendly, funny and very helpful. We were way early for check-in and our room wasn't quite ready. She promised it was worth waiting for and it was. Clean, comfortable, and serviced each day while we were at breakfast. She even followed up with us to be sure we were comfortable. She made us feel right at home...add that to the great location and you can't miss booking here!

    5
    « This hotel is special! »

    I can't say enough good things about this hotel. The staff are exceptional! Their shuttle service is a bonus and made it very easy to get around. Their complementary breakfast was well presented and lots of everything. The location is right across from a mall with lots of restaurants in the area. We would not hesitate to stay again!

    5
    « My Home Away from Home. »

    Ever since becoming acquainted with Best Western Hotel some years ago, my husband Doug & I decided this is the hotel for us whenever we are away from home. We were so comfortable here, it just made us feel as we were in our own home. Having the breakfast right there in the hotel was awesome.

    5
    « Peaceful & beautiful property, kind staff, 5 star in our eyes »

    Staying here is so lovely the staff made my boyfriend and I feel so relaxed and they're extremely helpful with directions and advice . They make our day! i recommend this hotel to anyone who needs a place to stay in west palm beach .. The location is PERFECT ! It's right in the center of every store you can think of and highway 95 . Breakfast is good in the morning waffles bagels everything :) the nice relaxing porch in the back of the hotel with the gardens and cozy set up makes you feel right at home !!!! Rooms : clean and have a mini fridge and microwave . Comfortable beds as well . Parking is also free which is cool if you drove down here or rented a car like us . Just overall impressed by best western here in west palm beach . You will not regret your stay here ??

    3
    « Ok, but not fabulous. »

    5 adult family members stayed together in a large room with 2 bathrooms, called a junior suite. For $190 before taxes, it was a bit pricey. Outside corridors and rather old, lower end infrastructure. It was hard to find outlets for electronics. The breakfast was above the expected continental. A nice enough place, and if we needed sleeping for 5, I'd stay there again.

    5
    « Amazing »

    The staff was friendly and so polite. they told me where the places to shop were ... I didn't see the shopping mall because it was night but it was across the street. My room was very clean and the grounds and pool area were well kept and very beautiful. they have lounge chairs all around the grounds so you have other options than sitting by the pool and you can have your breakfast outside..... the breakfast was so good and it was a full hot breakfast. Yum oh the location is great and you can walk to the grocery store, target, restaurants and off course the 2 malls across the street and this Best Western is just off the freeway

    5
    « Friendly people,clean place,great location a lot to do,van to take you there »

    Great place,the driver very nice,very clean,staff is friendly,BJ Brewhouse is excellent place to eat,pool very clean,laundry area works great,vending machines work,breakfast was good the grounds are very clean and well keeped.

  • 4
    « College Campus Visit »

    We are BW Rewards customers so put priority on a BW. The location was near the University we were visiting. BW was clean, attractive, breakfast was more than adequate, breakfast room clean. The pool/patio area was extremely attractive and large plus the Meditation Garden was an surprise asset. Room was small but clean with good quality linens, comfortable beds

    5
    « a very warm and accommodating welcome »

    Loved staying at this exceptionally clean and lovely hotel. Friendly staff all round. Not a downside but, a mention, that the free breakfast is just the typical fare. Easy walk to good restaurants and stores. Will definitely stay here again

    2
    « Convenient Location but not so thrilled with hotel or staff »

    The location and area is quite convenient and nice however be aware that this hotel does NOT place a hold on your account for the deposit, they take the money out of your bank account and then it takes days for the bank to return it after check out. If you are on a budget please know you will have less money in the bank if you stay here at least for a couple of days. The other thing Is the room smells moldy and the bed sheets were sticky. Front desk staff was a mixed combination, nice gentleman smiles a lot and then a very tall lady who seems quite annoyed, unfriendly and bothered at being asked questions. I was thankful for the customer service provided by the gentleman.

    2
    « Smelly room »

    I seed here last minute and ended up with a room on the back side of the hotel that had an exterior door. The room smelled like someone else smoked it and moisture smell or combination. There were a lot of what appeared to be workers from out of the area staying here, probably because it was cheap. Don't go here with your wife or girlfriend to get away. The positive....price, but I would rather spend more and be comfortable

    2
    « Not sure why people seem so happy with this hotel »

    Yes it's a clean hotel and clean room. Reception staff are alright. But i find it way over priced for a 2 star accommodation. At the current rate of $170 a night. The breakfast has an extremely poor selection. Kind of odd how the breakfast area is situated in the lobby. Wifi is decent. The rooms are semi modern. Close to a few shops and restaurants within walking distance which is good. The toilet was running on and off which makes a sound. It's a problem that can be fixed but didn't want to go to the lengths of doing that. The AC runs ok but quite loud running compared to standard ACs. Had someone knock on my room door at 2am twice. Not sure who it was but left by the time I got there as I was half asleep. Also had the neighbour next to me try and open the connecting door to my room at 3am...perhaps thinking it was an extension of their room. That also woke me. Pillows were also pretty firm. Used to soft pillows. Locals seem quite happy with the place but perhaps it's my high and picky English standards? :p

    4
    « good hotel for the price »

    We had an overnight trip to West Palm Beach to meet friends for dinner. This hotel is very near 95. I had checked it on Trip Advisor before booking and we were pleased with our choice. The courtyard pool area is the highlight of the place and I asked for a quiet room facing the pool. The water in the pool was cool as its not headed. We were told that it was a newly refurbished room when we checked in. We had a substantial breakfast outside the next morning. we would stay again.

    5
    « WPB GEM »

    The room/bath were clean. The beds were very comfortable. The breakfast was delicious. The hotel's location was in close proximity to everything we wanted to visit. The hotel exceeded everything we expected.

    4
    « massive improvement »

    i most likely would not have stayed here if i had known it was the same place i visited before. but i am very happy this time. they have really improved the place much claener and updates everywhere. they are currently painting the pool area and the courtyard is perfect for a relaxing evening. the price is extremely reasonable for the quality you get i will be back on purpose this time

    5
    « Quaint, lovely, comfortable and festive »

    This was an a quaint hotel with a huge courtyard and patio/pool area that contained some incredible old plants and well cared for grounds. It was also decorated for Xmas which made our stay even more fun. Lots of places to relax inside and out with gazebos, rockers on the porch and a big hospitality tent just off the patio. Our room was on ground level with a nice view of the courtyard. We did have a drain problem 1 nite, but they had someone come within 10 minutes and install new drain in shower in 1/2 and hour.

    5
    « Breakfast has improved »

    BW - West Palm has added "real" fried eggs to the breakfast menu, has good fresh fruit, yogurt, and hot fresh to make waffles among other items such as hot oatmeal. I stay at hotels all over the US for business purposes. In my opinion this is the best of the BW chain for overall "bang for the buck". Congrats to the management team for their improvements in both the room accommodations and the breakfast service. Diamond Elite Member - WK

  • 5
    « GREAT PLACE TO STAY IN WEST PALM BEACH »

    We stayed one night at the BW Palm Beach Lakes. It's walking distance to the outlet mall, so great for shopping trips. The property is beautiful. There is a lovely courtyard with a pool and areas to hang out and enjoy the nice weather. The room was very clean, quite lovely and the bed was really comfortable. The front desk staff were pleasant and helpful. And Bill the GM is a great guy! We will most definitely be back!

    5
    « hotel »

    very nice hotel. pool is ovely as well as buffet breakfast they serve for free. staff very nice. this hotel does not offer an elevator so if you stay and can not do stairs let them know. hotel is across the street from an outlet mall as well as 1 block away from major highways.

    5
    « Outstanding »

    Every staff member went out of their way to make sure my stay was enjoyable and memorable. Rick Netzel the Director of Sales is amazing. Professionalism to the highest degree. Richard and the other staff member in the breakfast area made sure I was enjoying my breakfast each morning. They had a pleasant smiles and cared about each guest as well as other staff members. I would recommend this hotel to everyone.

    5
    « good Choice »

    good location, excellent friendly staff, appearance and upkeep very good. very clean and a fair value for the area. breakfast items good . seemed fairly safe.close to the interstate good good good , will stay again as in the past

    1
    « Beware! »

    We stayed at this hotel while visiting family for a few days. We had things stolen from our room twice. The only thing management did to help was to call the police for us. They were unhelpful and clearly insincere with fake sympathy that had much more to do with avoiding trouble for themselves than in assisting their guests. Avoid this place at all cost!!!!

    5
    « Pleasantly Surprised »

    We were very HAPPY with our 3 night stay at the Best Western, nice chic decor, friendly Debra at the front desk, room was clean and comfortable, only complaint was the down pillows, as down is not a choice of everyone, especially my family of 3, pillows were very awkward shaped and uncomfortable, besides that we had a great stay, the location is perfect, everything is right there, outlet mall, Target, restaurants, the freeway, etc...Breakfast was very good, lots of selections, staff was very accomdating, there was another gal at the front desk but I did not take mention of her firstname, she gave me infomation on the Gardens Mall and us a map, we would def. stay here again in the future and for the $ we paid we got a great deal..keep up the GREAT job Best Western....

    5
    « Nice place to stay »

    Stayed here two separate nights and would stay again if in this area. The rooms are large and comfortable, the amenities are good and it is close to shopping right across the street, food, and just off I95. Easy on and easy off. The staff is good. The poolside rooms are the quietest. Breakfast is good for a fast checkout. All in all a nice place to spend the night.

    5
    « Nice Hotel & Great Staff »

    Had a great 2 nights at this hotel.Good breakfast with hot ( biscuits and gravy, eggs and waffles) and cold items( fresh fruit and yogurt). Next door to Target for quick shopping. Only issue was getting out of parking lot in heavy traffic.

    3
    « Comfortable clean hotel average service terrible breakfast »

    The rooms are basic and clean bed was comfortable. Forget the breakfast but Starbucks is across the road!!! Great location right by outlet mall. My family and I visited Lion country safari and did a last minute booking for the night as we were all tired. You basically get what you pay for "Average service"

    5
    « Clean & Comfortable »

    We enjoyed every aspect of our stay. The staff were friendly and helpful. The rooms were clean and comfortable. The grounds and pool are were well kept. It is also very close to any amenity that you could imagine. I would certainly recommend this hotel to anyone who is staying in or near West Palm Beach.

  • 5
    « Best Western Palm Beach Lakes »

    Was pleasantly surprised with the hotel for the price. Will be booking for next year. The location, for us, was very suitable for our needs. The price was right; however, due to the time of our departure, we did not get to enjoy the breakfast.

    5
    « Courtyard Paradise in convenient location! »

    I have been visiting this hotel annually for ten years, and it is always a pleasant stay. There have been many very recent updates in the rooms, lobby and outdoor areas which add to guest comfort. The staff is very friendly and helpful and always make us feel at home. The courtyard around the pool is the highlight of the property - there are tables, lounge chairs and gazebos for relaxing and socializing; and shuffle boards, outdoor workout equipment and patches of grass for recreation as well as the clean and beautiful pool in the center. The plantings in the courtyard and around the hotel property are nicely maintained and labeled so you can learn about local flora as well! The Best Western Palm Beach Lakes is in a great location in West Palm Beach, right off of I-95, next door to a Target and across the street from the new (very popular) outlet center. It is easy to access downtown West Palm Beach and the beach itself in Palm Beach via car. Our company stays here every year, and we always have a great experience; we would never think of staying anywhere else!

    5
    « Best bang for your buck »

    Truly a 5 star hotel with the warmest and most attentive staff. I can't wait to return and enjoy what I believe is the best hotel you can stay in. The beds were so comfortable and the facilities were awesome. Homemade waffles in the morning was icing on the cake!

    5
    « 3 day stay to shop before our trip to Bahamas »

    Very well maintained with excellent staff and accommodations. Constantly upgrading to make things better and better. Extremely well located to shopping and restaurants with a van available for transportation. JanH

    5
    « Would stay again »

    Stayed 1 night, easy to find and near airport. Reception spacious and staff very helpful. Good location near restaurants and attractions. Room large and clean 2 beds, TV flat screen, seating area, fridge, microwave, coffeemaker. Bathroom clean and toiletries. Breakfast good selection, hot and cold food, juice fresh fruit, Danish donuts, toast sausage. Free WIFI good. Plenty car parking. Would stay again

    2
    « Negative Experience »

    The lobby of the hotel was clean and nicely decorated. However, our room was dusty, had cobwebs on the walls, and smelled musty and moldy. Although the bed was comfortable, I felt uncomfortable sleeping in it.

    4
    « Good place to stay. »

    Good place to stay for work purposes. Bathrooms are small though. Close to shopping outlet and many places to eat. However, due to the outlet being so close, you can experience lots of traffic and noise.Parking area is decent.

    5
    « Everything we expected. »

    We have stayed at this hotel before & their consistent excellence in all performance keeps us returning. The hotel has clean facilities, delicious hot/cold free breakfast, comfortable beds, & friendly personnel. Our stays there are everything we expected.

    5
    « My border collie loved the room as much as We did »

    We visited West Palm for the Repticon Show since my boyfriend and I breed crested geckos and we needed a hotel for only a day. Best western received us even with my young puppy. The room was clean and even for smoking side it smelled like cigarettes but only at first. The breakfast was not so great but anything for free is awesome for anyone. We enjoyed very much our stay and my only complaint is on the high prices of the food delivery to the room but i guess that is my personal opinion. Great hotel

    5
    « Great value »

    I picked this hotel because it was close to airport & hospital. My daughter had surgery so I was going back & forth to hospital. The room had a microwave & fridge, which helped during the 10 days. Also laundrymat on premises. Staff is extremely helpful. Across street is shopping, restaurants, grocery store. The pool area is really nice too.

  • 5
    « Special Quick Resting Spot »

    This is our favorite 2nd stop after we land...1st stop is to pick up our car. We are always greeted with a FRIENDLY SMILE and a comfortable BED. This time we had a late arrival and were hungary. She offered to get us a Dinner delivery or if we rather go out..she suggested BJ's Grill across the street... We did the Grill..WOW, what a great meal and service. Then, back to our CLEAN and COMFORTABLE room!! Now, we have a plan for our next trip to FL. JET BLUE to Hertz to Best Western and across the street to BJ'S!! YES!!

    5
    « We had a wonderful stay at this hotel on November 7 2015 »

    We had a wonderful stay at this hotel on November 7 2015. The staff was extremely courteous and helpful. The room was very clean,and the bed was most comfortable. The location right across from Whole Foods allowed us to save on meals by walking across the street. I will always stay at this hotel when in the area.

    4
    « skip »

    Please see above info about Ms Debra (BULLY) & Mr. Boyd..(He said he was SECURITY???) Debra was shouting, would NOT allow me to get coffee or use computer. (I had told staff that I had a right to be here & that there was a better way to treat a Disabled Veteran. Better training is required for the 2 individual mentioned above. E. P.

    5
    « Best Hotel in West Palm!! »

    we took a few trip to best western.the employees are beyond friendly.the rooms are very comfortable and the service is beyond great.This will always be my hotel when i go to west plam!! When we arrived at the airport .the hot bus shuttle was already waiting for us.gived us a friendly welcome.The bus took us within 5 miles and i enjoyed the bus drivers.They are the best

    3
    « Best Western Palm Beach Lakes, West Palm Beach, »

    Good value, great location. The front desk did not have a list of nearby restaurants, which would have been helpful. The stairs at this hotel are a bit of a problem as there really aren't any handrails.

    3
    « Great Location! »

    I just came back from staying at this hotel and I must say that the location is perfect. It is literally 1 min from the I95 and easily accessible. The area itself is great with Palm Beach Outlets across the street. Other stores are in very close proximity, and target is directly beside the hotel. The hotel itself was good. Check-in and out was good and all the staff (and guests) were pleasant! The room could use an upgrade, BUT is very spacious and the bed was comfortable. Pictures don't do the courtyard justice. I paid an extra $10 for a room facing the pool and courtyard and it was well worth it. The only complaint I have is that the rooms were not properly cleaned and the breakfast needs a bit more variety. Get there early for the best selection from what they do have. Overall, it was a great stay and a good value for what I paid. Keep in mind it is not 5 luxury and you will not be disappointed.

    4
    « Good business hotel »

    The room was clean and the location was good. The service was efficient and friendly, without being overbearing. What I expect as a business raveller, with no need for special frills. Parking right by the room, which was also great. My room was cheap, but was also not hte best room. The rooms facing the pool would be better.

    5
    « An old Florida "grand motel" »

    Our home in West Palm Beach had extensive water damage while we were away on a trip. The BW Palm Beach Lakes Blvd became a refuge at the end of days of hard work. Staff was hospitable and kind when we were stressed. Rooms clean and comfortable though a bit dark on the ground floor (second floor is better.) There's a full hot breakfast, indoors or outdoors in the garden, with an unusually cheerful crew. The BW is an old Florida ?grand motel,? newly renovated. In addition to the pool, the quirky central garden has a meditation space, an exercise space, an oversize chess board and a sapodilla tree. The new Palm Beach Outlets is across the street. The BW seems to be a stop for visiting youth groups as well as the ubiquitous Europeans. While we were there we met baseball teams, military recruits (one night only--good luck to them!) and actors performing at the Kravis center.

    5
    « Great value. Great facility. »

    Stayed here last night. Excellent value. It's not The Ritz Carlton and anyone who thinks is should be for the price is clearly dumb! The rooms are large and clean, the bed very comfortable, the staff friendly, a good breakfast and a nice pool area so what more can you ask? Oh it is also walking distance from a great outlet mall and decent place to eat.

    4
    « Nice place, close to shopping mall »

    This best western has a bit of the flair of a vacation place not so much business and I did appreciate that, especially the setting around the pool is like in a small resort. Nicely done! And of course just crossing a street and be in an okay outlet mall and a great micro brewery (important for Germans) was nice, too.

  • 5
    « Great Stay @ Best Western Hotel In West Palm Beach »

    We really enjoyed our stay @ this "Best Western Hotel", when we visit "West Palm Beach" every year!! Love the treatment by all of the staff & especially Ron, Pat, Richard, Boyd & Harry, great people & service by all of these above people!! Peter, Kathryn & Leila Curry (Nassau, Bahamas)

    5
    « Lifesaver!!!!! »

    Amazing, Wonderful, Incredible, Awesome!!! There are not enough adjectives to descript what this hotel and its staff did for me and our daughter's special day. The staff was all AAAAA plus, each and everyone of them. And the prices is GREAT. It is a MUST stay place.

    4
    « Bit disappointed this time around!! »

    This was my second stay at the Best Western Palm Beach Lakes I was looking forward to an awesome stay like my first vacation last year same time. I travel each year to visit my beloved West Palm Beach U.S.A I live in Costa Rica and this trip each year back to West Palm means a lot to me and my girls. I had a booked reservation for 5 nights and was unable to book for the first 3 nights of my vacation because they were full due to a game in town, but I decided to stop in just in case they might have an available room for those first 3 days. I was not in luck so we had to find somewhere else to stay the first 3 nights. While I was there I requested a room facing the pool, ground floor same as my first trip last year which I loved because the view was great and we had a table and chairs in front of our room to relax in during the day. I also requested ground floor because they do not have elevators and with lots of luggage it would be too hard to go up and down the stairs. The front desk reception lady said she thought she could do that for me since people would be leaving and it would be ok. The day we came back there was someone else at the reception and they told me that they only had two rooms one upstairs and one room in back facing the parking lot which seemed unusual since the hotel was not full after the ball game. I told them I had requested a room prior in the end they gave me a room at the end of the building not out doors and with problems with the key lock which they had to fix. The Internet service was the worst I have ever experienced in any hotel I have ever stayed in absolutely no internet service not even in the front lobby, absolutely incredible that such a nice hotel doesn't have quality internet service they should invest in high quality service so the costumers don't have to leave the premises to find internet service. These experiences I had this time around really disappointed me I love this hotel but this time I do have to say they dropped one star on my favorite list. I hope next year when I return they can bend a little and make a costumer happy specially if they are coming from far away and want to enjoy their visit in U.S.A which is only once a year. Thanks Best Western hope things change next time.

    1
    « Avoid this property at all costs! »

    I booked 4 nights here to attend a baseball tournament in nearby Jupiter. It was not a good experience. Upon checkout, I alerted the management to the many issues, and his response was, "Ok, thanks for letting us know." Subsequently, I received an email from the property manager (it was not, however, in response to my feedback, but rather, randomly generated) asking about my stay, and I provided the feedback below. I received no response. As such, I recommend avoiding this property at all cost. It is in dire need of upgrades...the stair case leading up to the second floor (there are NO elevators) hasn't been painted in years. It's just not a good value at all. Email sent to property: Below are the problems I encountered with my room during my stay: Bugs in my room The entry door wouldn't shut and the gap between the door and the jam allowed a lot of noise None of the outlets would hold our phone chargers (not to mention there were far too few outlets-most properties I stay at recognize the need to meet this deman and install additional outlets) The shower temperature varied wildly while showering, making a very uncomfortable experience The carpet was so dirty our feet were black after walking barefoot The light blocking drapes didn't block light very well and the super bright exterior lights illuminated the room making it hard to sleep. Breakfast shut down by 9:30 on Sunday--that is way too early. Who wants to get up at 9 on a Sunday? No exercise room? I have to drive down to another property (it was not easy to get to, either) to use a treadmill? There isnt a single area that could be converted to house a treadmill and elipitical machine and a few dumbbells? I am disappointed that I paid $100 a night for a room that was relegated to the back and clearly not given the attention as the nicer-appearing rooms around the pool. The rooms in the back felt like a cheap motel. Had I paid for that, well then ok, but I didn't. When I told the clerk of these issues upon checkout, I was not offered a thing to make up for it. I surely do plan on leaving a review on Trip Advsor, as I am a frequent reviewer on that site and want to warn travelers they should avoid this property. I have stayed in many Best Western properties (in fact, I stayed at the Miami airport location just the day prior to arriving at Palm Beach) and this does not match my experiences in those other properties by a long shot. Very, very disappointed.

    5
    « Delightful! »

    This hotel is a little spot of heaven amidst the normal run of the mill chain hotels. The grounds were lovely with gazebos and water fountains and little seating areas laid out. The pool at the center of the garden was heated and was very welcome at the end of a long day of travel. I discovered this wonderful place for a business trip, but will return with my family to enjoy it to it's fullest.

    2
    « Dreary rooms, but okay in a pinch if you have a discount »

    Booked for three days but left after one because our room was dreary, smelled soggy and had ants in the bathroom. Hotel overall had a run down feel, but courtyard with pool area was quaint and was a good place to hang out. Tried to catch a ballgame on hotel lobby TV on night one but desk clerk was watching a movie and didn't want to change the channel of us--that's when we decided to book our final two nights elsewhere! Found newer, better hotel at about the same price down the road.

    5
    « A Town Jewel »

    Hotel offers great service, wonderful grounds, amazing courtyard and clean, comfortable rooms. Couldn't ask for more; I'll be back. Staff was very helpful and I enjoyed walking around the paths to the meditation garden and patios very much. What a great place.

    4
    « Unexpected Gem »

    Stayed one night for a golf outing. Hotel has a retro feel, with all the modern amenities. courtyard/pool area is amazing. Covered lounge areas, gas grills, shuffle board court and a beautiful pool. The grounds are nicely landscaped with placards at all of the plants and trees describing names and place of origin, Free breakfast was as expected with make your own waffles, cereals, fruit and yogurts, Adequate and convenient. Rooms were on the small side and could use some sprucing up, but very clean. Staff was excellent, friendly and accommodating. Shopping and restaurants directly across the street. Excellent value for the money!

    5
    « Husband and Wife Romantic Escape »

    My husband and I planned a short romantic weekend to West Palm Beach. We were very pleasantly surprised at the level of professionalism and kindness of staff, beauty of the property, van service to and from area attractions, and our lovely suite. We were amazed to receive such a package at a great price. We plan to make this hotel our official "Short Romantic Escape" whenever we are in town. Tiffany and Ismael Lopez

    5
    « Really Nice Hotel »

    Clean Rooms, upscale appearance, great courtyard. The hotel provided comfort and seclusion form the surrounding areas. it is centrally located to many local eating establishments and entertainment areas, as well as shopping.

  • 4
    « Very clean and well managed property. »

    This hotel is a very clean and well managed property with a great location. The guest rooms have been recently re-modeled and the small refrigerator and microwave are great for business travelers. The hotel has a nice courtyard in the middle of complex which is great for relaxing after a long day.

    5
    « Awesome garden and pool! »

    This hotel is very nice, big pool and beautiful garden with many secret places. Room was cozy. Breakfast was continental nothing special. Location is very good close to many shops Ross dress for less etc.

    2
    « Deceived by the pics »

    Not very nice of a room, kinda grungy.. Staff was very nice. Breakfast ok. We were there 3 nights and only stayed because I couldn't get my refund. Bed was very hard. Pillows very lumpy and terrible....

    3
    « They allow pets in some units, nice staff, lumpy bed »

    This place has been here a long time, very close to downtown west palm, we were back in town for a show where we lived for a long time. Breakfast was ok, staff was nice. Bed was very lumpy, we may return but will ask for a upgraded bed. OK for the money but bed ruined it.

    4
    « Friendly front Desk Service »

    Clean room, With very comfy beds & a great pool area. I love the pool area. You can grill there, lounge, play big Chess. Great size pool. Shaded area to sit & eat. Or take a nap. Great house cleaning. Breakfast again 3 out of five. Hot tea, coffee & hot chocolate all day long.

    4
    « Better than expected. »

    Booked it blind on ihe net. I was pleasantly surprised with the maintenance and condition of the rooms and the grounds - someone(s) care and it shows. The free breakfast was a cut above the free breakfast a comparable hotels with fresh fruit, hard eggs, waffles, etc. I wouldn't hesitate staying there again.

    5
    « BNusiness Trip »

    The Beds were confortable and the room was clean. The staff were friendly as well. Overall a good expereance. The breakfast was ok. Not the best or the worst but overall good. (Biscuts and gravy every day but no scrambled eggs)

    3
    « Less than we expected »

    Wonderful location. Very helpful staff. Room needed a lot of work: constant dripping water from shower faucet (we had to close the door to the bathroom), toilet needed repair, latch on front door was broken. Some of these were fixed after complaining, but despite attempt, shower continued to drip. We were informed by the front door reservation person that it was a very quiet place. It was not even close. People were loud and running around; no one was there to supervise bunches of children, carrying on until at least 2 am; people next door moved into their room with foodstuffs that had to be removed from a wheeled cart at 11:30 pm. Reception tried to close this down, but had a hard time. Having said the above, the TripAdvisor staff supervisor, Ron, was very kind, considerate and very helpful, as was Debra. They tried their best to make us happy. Oh yes, and complementary breakfast was tasty with a variety of choices. It's these last comments which gave them a 3 out of 5.

 

Getting to the hotel ...

All directions
·From: The Florida Turnpike. Take Exit 99. Go East at Okeechobee Boulevard, head approximately a half mile to Palm Beach Lakes Boulevard and turn left. The Best Western Palm Beach Lakes is approximately a half mile on right side. ·From: Interstate 95. Take Exit 71 to Palm Beach Lakes Boulevard. The Best Western Palm Beach Lakes is located 1 block east on right.