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Best Western Hotel Palm Beach Lakes, West Palm Beach

4.0/5  - basé sur 1108 notations.
1800 Palm Beach Lakes Boulevard, 33401-2023, West Palm Beach, United States - See map

Located at Exit 71 east of I-95, this hotel is close to all of the excitement that West Palm Beach has to offer, including local beaches, the chic Downtown CityPlace, the Palm Beach Convention Center, Kravis Center for the Performing Arts, the Norton Museum, Rapids Water Park, Bahamas Paradise Cruise and the Palm Beach Island. Palm Beach Outlets Shopping Complex is located across the street. Three of the area's most popular universities - Palm Beach Atlantic University, Keiser University and Palm Beach State College-are also close to this Eco-Friendly West Palm Beach hotel. West Palm Beach is home to a variety of festivals and events, including the Barrett-Jackson® Auto Auction, SunFest, Palm Beach Challenge Baseball, South Florida Fair, The Honda Classic® and Marathon of the Palm Beaches-all of which are located just minutes away. Each spacious, well-appointed guest room at the Best Western Palm Beach Lakes comes complete with a microwave, refrigerator, free wireless high-speed Internet access and cable television. Guests will wake up each morning to a complimentary continental breakfast, can take a swim in the outdoor heated swimming pool, play shuffle board or outdoor chess, picnic at the grill area and enjoy shuttle service to the airport, train station, convention center and local restaurants and shops (within 3 miles)for a nominal fee per room per week. Transportation to/from the Port of Palm Beach is available per request at additional fee. Van service is available from 7 a. m. to 11 p. m. daily. Make your West Palm Beach hotel stay one to remember with the Best Western Palm Beach Lakes exceptional customer service and warm, welcoming staff. Make your reservation today! Enjoy!

Best Western

Hotel Palm Beach Lakes

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Hotel advantages

  • Air conditioning
    Air conditioning
  • Free parking
    Free parking
  • Outdoor parking
    Outdoor parking
  • 24-hour front desk
    24-hour front desk
  • Multilingual staff
    Multilingual staff
  • Onsite laundry
    Onsite laundry
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Guest reviews

In partnership with tripadvisor fr
Certificate of Excellence 2018
based on 1108 guest reviews
NOTE ISSUED
Excellent
502
Very Good
360
Average
155
Poor
53
Terrible
38
REFER TO NOTICE
Business Business
220
Couples Couples
277
Family Family
363
Friends getaway Friends getaway
90
Solo travel Solo travel
75
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"4th of July"

5
07/07/2018

Great location. Across from Palm Beach outlets. Many restaurants within walking distance. 10% off with room key at BJ's Brewhouse and Red Robin. Great clean remolded rooms. Awesome courtyard and pool. Plenty of room to spread out. Nice free breakfast. Many options. Nice employees.

"Beautiful room, pool and courtyard"

5
30/06/2018

The Best Western Palm Beach Lakes Inn was a lovely, one-night stay for us on the way to the Florida Keys. We enjoyed the space that the King Suite offered and loved the kitchen as well. Our favorite part though was probably the lovely courtyard that our room faced and the large round pool. Breakfast was fabulous as well.

"Beautiful Courtyard Stay"

3
28/06/2018

The hotel staff at the counter when checking in were very welcoming and pleasant. We went for an overnight stay. The pool and courtyard were beautiful and very peaceful. They had a nice pool, plenty of seating, shuffle board, a large chess playing area and grills. They did only have one cabana, but nonetheless it was pretty. The breakfast was nice as well, however 6:30 - 9:30 for the weekend isn't a very long time, typically on the weekends breakfast is served longer. They offered coffee, tea, juice, eggs, sausage, biscuits, cold cereal, fruit, waffles, different types of bread for toasting, yogurt and a few small pastry options so there was plenty for everyone to chose from. The lobby was inviting and pretty and the eating area was well maintained and there was an option to sit inside or outside. The rooms were decent for a night's stay or a few days. They were very outdated and there were stains on the curtains. The beds were not comfortable at all, however the pillows were. The bathroom was probably the most updated area in the room and I was left with half bottles of toiletries, not sure why. There were plenty of beach towels and shower towels, which we did not use becuase we live close by and went home to shower. The room did have a refrigerator and a microwave and a coffee maker, iron and blow dryer. The bedding was outdated and the carpeting was outdated as well. The curtains weren't long enough to black out the room so you could see the lighting at night while you slept and people were at the pool well past 10pm and you could hear all of the noise from our room. Overall, our stay was pleasant the check out was easy as well. We would stay again but might request a different rooms to see if there were any nicer beds available.

Rick N, Director of Sales at Best Western Palm Beach Lakes Inn, responded to this review
Thank you so much for the kind review. Sorry the bedding did not meet your expectation. If you do come back, call me directly and we will make sure you get everything you need.

"Excellent Deal - But If You Want Access to Internet Stay Away"

4
14/06/2018

We could not get cold water because the faucet banged against the wall or or get cold water in the bath. but we loved the interesting courtyard area and rooms were clean. The breakfast buffet was decent and the hotel is very well located and is well priced. The GLARING problem was that internet was non-existent. How can a hotel in this day and age have no internet?

Rick N, Director of Sales at Best Western Palm Beach Lakes Inn, responded to this review
Thank you for the review. We apologize that we had a short term problem that has been resolved with our WIFI. It was for 2 days before we could find and fix the problem.

"Great place for down time would go back to stay"

5
11/06/2018

Calm and soothing music outdoors in the pool area, table outdoors and game area. Pool was clean and parking lot area clean,. ,Better exercise room here than other places I was in on this vacation. Great choices for breakfast and area kept clean. Was in a pet friendly room it was clean and did not smell. But did notice on cords for lamp was or had been wet on the tag for safety reasons had that look of it being wet., Could of been by being floor tile being washed or a past pet peeing on cord. ONE OF THE BETTER ONES I STAYED AT THANK YOU

Rick N, Director of Sales at Best Western Palm Beach Lakes Inn, responded to this review
Thank you sickcat for your review. Glad you enjoyed your stay with us.

"Another Terrific Stay"

5
11/06/2018

I have been working in West Palm Beach for the past several months and have repeatedly stayed at the Best Western on Palm Beach Lakes Blvd. The rooms have always been clean and comfortable. The staff at the front desk and the housekeeping staff have always been very accommodating, pleasant and professional. Ron at the front desk, in particular, has been consistently wonderful and hospitable throughout my stays at this property and I look forward to returning throughout the remainder of my assignment.

Rick N, Director of Sales at Best Western Palm Beach Lakes Inn, responded to this review
Thank you sailsmoothly. We appreciate the kind review.. I will share this with our staff.

"Training engineer"

5
11/06/2018

Miss Harriet the receptionist was Top Notch! The security was very helpful. The whole staff was happy to be at work. The rooms the amenities everything about the stay was very home like! I will most definitely be staying there every time I get down to West Palm. About three times a week.

Rick N, Director of Sales at Best Western Palm Beach Lakes Inn, responded to this review
Thank you John! Thank you for staying with us.

"Awesome Surprise!"

4
10/06/2018

Booked this hotel as they offer a shuttle to the Port. The hotel is in an awesome location, the staff if friendly, and the rooms were comfortable. We aren't here long enough to use the ammenities but the pool area is beautiful! I would definitely come back.

Rick N, Director of Sales at Best Western Palm Beach Lakes Inn, responded to this review
Thank you Heather for the kind review. Hope you get a chance to come back and enjoy.

"Almost Excellent because of Service and Breakfast and Pool, but still an older Property"

4
04/06/2018

If you like the Old Florida feeling and a tempting tropical pool area, this is the place for you. A two story property with mostly outside hallways, the property is older but very well kept, clean, and the customer service is excellent. I prefer this property to a more expensive and more sterile stay at a modern impersonal hotel. The breakfast was quite good with something for everybody and about the only thing I didn't like was people being allowed to sit at the entrance to the pool with their feet in the water as if they owned the place. The staff should better monitor the pool area and ask people to keep the pool entrance clear so that a guest doesn't have to navigate through the drunks and people that smoke to go swimming. Those kind of people take the real charm out of the Old Florida feeling. Fortunately, they left and we were able to go swimming without having to address the pool hogs.

Rick N, Director of Sales at Best Western Palm Beach Lakes Inn, responded to this review
Thank you Farris41. I could not have described our hotel any better. Sorry for the issue with the people by the pool.

"An oasis in the city"

5
04/06/2018

This hotel is in the perfect location for shopping, restaurants, and venues. The staff was wonderful, and the shuttle service is so convenient. It is important to ask for a room on the pool side (which I had) because it looks out on a beautiful oasis with sitting areas, palm trees, gardens, and the huge pool. I would definitely stay in this hotel again.

Rick N, Director of Sales at Best Western Palm Beach Lakes Inn, responded to this review
Thank you Lcurran2018. I agree with the poolside room having a great view.

"Hands Down Most Accommodating Hotel In West Palm Beach!"

5
01/06/2018

I would like to start off by saying that I have been to this location at least four times that I can remember, the Staff remembered me by first name by the second visit. This is not because I am in anyway shape or form extraordinarily outgoing in fact on the contrary, the first couple of visits were not for pleasure they were for business and I did not say much to anybody because I was focused on what I was there to do for work. This staff went out of their way from the morning to the overnight to remember me by first name and last name,many people May enjoy being called “Mr. Jones“ because I am younger I jokingly tell people please call me by my first name Mr. Jones is my father, aside from their unwavering respect, All of the staff from management down to housekeeping will go out of their way to make sure that your visit is comfortable, clean, and all-around accommodating. This past visit in particular was extraordinary! Just wanted to go out of my way for the folks that work there and give 1000 thumbs up for being so nice to me I normally do not do reviews but the rooms are always clean and like I said they went out of their way big time to help me where a normal Hotel whether it would be a large chain hotel or a mom-and-pop operation would have never done but these folks did for me! When in West Palm Beach, I go to the best Western on Palm Beach Lakes Boulevard! Great people all around! And a small kept secret, their breakfast is great LOL always fresh and hot coffee! Love these people!!!????????????????????

Rick N, Director of Sales at Best Western Palm Beach Lakes Inn, responded to this review
Wow, thank you Frank. I will share this with our staff at our next meeting. The staff makes my job easy because of what they do! Thank you for the very review.

"my review"

5
01/06/2018

I will definitely stay in this hotel again , great customer service, they make you feel welcome , every person I came in contact with were very nice. I will tell my friends and family to stay at this hotel.

william m, General Manager at Best Western Palm Beach Lakes Inn, responded to this review
Leslie We are so happy to her feedback like this.We strive 10s and want to thank you for recognizing our hard work.We hope to see you again soon.Thank you for choosing the Best Western Palm beach lakes Inn. Sincerely

"Great Visit"

5
29/05/2018

I chose this hotel based on previous experience- it's clean, comfortable and in a perfect location. The downtown West Palm Beach night life is minutes away, along with the amazing views and things to do. The hotel is directly across the street from great restaurants and shopping- and even better, I-95 is less than a block away if you choose to check out other nearby areas. The breakfast bar is nice too- good variety, they keep it well stocked. I will be back later this year.

Rick N, Director of Sales at Best Western Palm Beach Lakes Inn, responded to this review
Thank you for the kind review. We appreciate you being a loyal guest. Glad you enjoyed your stay.

"Room 170"

5
24/05/2018

We stayed at the Fort Lauderdale Lakes Best Western. The room was clean and neat and the bed was very comfortable. The staff was courteous and helpful. The coffee could have been better, but the breakfast was nice.

Rick N, Director of Sales at Best Western Palm Beach Lakes Inn, responded to this review
Thank you docwaling for the kind review.

"Garden Inn"

4
22/05/2018

I stayed at four different Best Western's that week, and this was the nicest based on the tropical garden inside the courtyard. Maybe its not such a big deal, but it showed care for the grounds. Also, their breakfast was a little bit superior to the other locations. And, this was a very good value for the area. To be fair, this was a motel type format, but the upkeep was nice, as was the service staff.

Rick N, Director of Sales at Best Western Palm Beach Lakes Inn, responded to this review
Thank you U7765WZgregoryc for taking the time to write this review. Thank you for being a loyal Best Western rewards member.

"Fabulous Stay in West Palm Beach"

5
10/05/2018

Upon arrival, we were warmly welcomed by the staff. The staff during our entire stay were extremely friendly. Sunfest was happening the weekend we stayed and the hotel offered a shuttle service to and from the event for a small fee. The free breakfast was wonderful. The hotel sits on well-landscaped grounds. The pool area was welcoming and clean. The rooms are very large and have all been remodeled and updated with a luxury feel. Truly felt comfortable sleeping on the bedding provided. The hotel is also located across the street from a large Outlet Mall with plenty of restaurants and shopping. Centrally located to the Downtown area Beaches and PBI Airport.

Rick N, Director of Sales at Best Western Palm Beach Lakes Inn, responded to this review
Thank you HeidiCruises for the very kind review. Glad you enjoyed your stay with us.

"Overall a plus"

3
10/05/2018

The pool and the surrounding area of tables and lounge chairs created a great atmosphere. The breakfast was well situated in this environment but the food per se was only average. Best Western has this

"Old, Dirty and uncaring Manager"

1
05/05/2018

Stayed at this hotel for 2 nights. The first room that was offered was terrible. right on the corner and over looking dirty car and truck park. The location of the second room was slightly better. However the front desk was unaware that the door was being stripped of the paint and repainted !!. But the worst thing was inside the room. First off it was smelly like a damp smell. The door had a large gap which did not inspire any confidence of security. I could have put up with all these until my wife noted that the sheets and the blankets were worn to threads !!! I have never ever seen this in any hotel or motel even at 1/3 of the price they charge. Then there was the bathroom. I think I will save you the trouble of reading anymore and just post a few actual photos. When mentioned all of this to the manager on duty the answer that I received was "We do all of our maintenance in Low Season" !!! I has to tell him that changing sheets and blankets that are worn is "Not Seasonal"! If he understood what I meant he choose to ignore me completely. After our stay I received an email asking for my feedback. So I have provided exactly what I am writing here (together with photos). I have not received a word from anyone connected to this Hotel or Best Western. This is all a shame as the Location is really ideal and the hotel does have a very decent court yard, that although in need of modernization, its nice. The breakfast was also decent and small patio outside was nice to have your breakfast.

Rick N, Director of Sales at Best Western Palm Beach Lakes Inn, responded to this review
Thank you mgolp for sharing you experience with us. Please accept our apologies for not meeting your expectations. I have printed this out to share with my General Manager to address these issues. This is not the norm at this hotel. Not sure who you spoke with to address this individual. Once again, we are sorry for this situation and will address it.

"Nice stay"

5
02/05/2018

Arrived early at 11:30am. I had asked for early check in which the didn't have a note off however they accommodated me and found a room that had been cleaned. My only gripe was lack of a TV guide and most of the channels we're not getting reception. Other than that clean and comfortable

Rick N, Director of Sales at Best Western Palm Beach Lakes Inn, responded to this review
Thank you corrinne2018 for the review. Sorry about the channels on the TV. I have shared this with Operations to look into.

"WPB Visit"

4
28/04/2018

3rd stay in past 3 years. Relaxing setting with cordial staff and good amenities. Close to many shopping and retail businesses. We travel with our dog and dog rooms do not have carpet while numerous other hotels do and we pay same plus pet fee. The floor in our room was very dirty. Reported on leaving to front desk. Aside from this the stay and grounds were well kept and relaxing.we will return.

Rick N, Director of Sales at Best Western Palm Beach Lakes Inn, responded to this review
Thank you runtheroad for the kind review. Hope to see you back with us soon.

"Excellent place to stay, the staff and Jesse the front desk ambassador was excellent, would recommend hands downs!!"

5
27/04/2018

Excellent place, We showed up without reservation and Jesse made us feel so welcome and even got us a good deal, I love best western and would recommend. Thank you to all the staff for making us feel welcome.

Rick N, Director of Sales at Best Western Palm Beach Lakes Inn, responded to this review
Thank you Ivette643 for the kind words. Glad you enjoyed your stay and I will share this with Jesse.

"Very good hotel"

4
26/04/2018

I stayed with my husband and 3 kids. The pool was perfect and the patio area had plenty of chairs and umbrellas. The breakfast was very good but was very busy at times. The room was good sized and the beds were comfortable.

Rick N, Director of Sales at Best Western Palm Beach Lakes Inn, responded to this review
Thank you kjenks227 for the kind review. Glad you and the family enjoyed.

"Another fabulous stay at this favorite hotel of mine!!!!!"

5
25/04/2018

The great crew helped me get my room very quickly (thanks again) and it was great--clean as always, comfortable as always,great breakfast buffet as always---what more can I ask?--see you again next year for another great vacation!!!!!!!

Rick N, Director of Sales at Best Western Palm Beach Lakes Inn, responded to this review
Thank you H0ward73 ! Glad you enjoyed our hotel and we would be thrilled to see you back with us soon.

"Great Experiance"

5
23/04/2018

The hotel has a fantastic garden. The room is clean; the staff is friendly. The speed of the internet is acceptable. Breakfast is good. There is always a free coffee. The hotel is easy to locate. It is in a walking distance from a mall plaza. We loved it.

"Rather expensive"

3
18/04/2018

really expected more for the price charged. I quess it was because of the time of the year. the hotel looks like the pictures shown on website. It is an older hotel with renovations -they could have done a better job. It is at a good location right off the interstate and across the street from a mall. The bed was horrible to hard. The staff was nice.

"Adequate place to stay"

3
17/04/2018

Ok place to stay if on a budget. The room was mostly clean, but there were some spots that could have been better (carpet, bath tub). The staff was really nice, there was a long line when we showed up, but the lady at the front handled it well. Breakfast was standard hotel breakfast. Pool area looked very nice and well kept.

Rick N, Director of Sales at Best Western Palm Beach Lakes Inn, responded to this review
Thank you displacedandrew for staying with us.

"RELIGIOUS CONFERENCE"

4
15/04/2018

Overall the Best Western Hotel on Palm Beach Lakes Blvd provides adequate comfort, good pricing and close proximity to our Christian Convention Center of Jehovah's Witnesses. I look forward to staying there again.

Rick N, Director of Sales at Best Western Palm Beach Lakes Inn, responded to this review
Thank you Sergio and we so appreciate your business.

"Good hotel"

4
08/04/2018

The hotel was nice. They have a giant chess board outside. A couple nice nooks to sit in in the evening an relax and have a drink. Service was excellent. Quality of breakfast was great! The ladies serving breakfast went above and beyond to be helpful and make the experience good.

Rick N, Director of Sales at Best Western Palm Beach Lakes Inn, responded to this review
Thank you royalpriesthood813 for the very kind review. I will share with the staff.

"Oasis in the hustle and bustle "

4
28/03/2018

Stayed here with my siblings to surprise our mom for her 70th birthday. The rooms were clean and no frill. The pool area was beautiful. Large, spacious, with grassy areas and a gazebo. Breakfast was good and staff was courteous

Rick N, Director of Sales at Best Western Palm Beach Lakes Inn, responded to this review
Thank you GailNYC, I hope your Mom enjoyed the surprise.

"Old school,very relaxing, great for a short stay"

4
27/03/2018

Loved almost everything about the place. Classic style. Polite staff. Rooms were clean and updated. The courtyard was very welcoming. While the pool had some debris (leaves, sticks) floating around by 6pm, it was cleaned out the next morning. Had a great time playing shuffleboard with the family. Breakfast was nothing special, but ample.

Rick N, Director of Sales at Best Western Palm Beach Lakes Inn, responded to this review
Thank you mr_b_6805 for taking the time to write this nice review. We appreciate you staying with us.

"Spring training ball game."

5
27/03/2018

Best hotel stay yet. Very well kept with a thumbs up for the housekeeping staff & the ground keeping crew. Very professional staff. Breakfast menu could use a little upgrade. The food was OK, just OK.

Rick N, Director of Sales at Best Western Palm Beach Lakes Inn, responded to this review
Thank you rtoby for the kind review. I will pass along the breakfast comments to our AGM.

"Great for the price"

4
27/03/2018

OK, it's a motel, but the staff was great and the hotel was clean. The courtyard was a great place to just hang out and chill. The grounds were well manicured. The location is great -- across from Whole Foods and the outlets and right next to Target. We will be back.

Rick N, Director of Sales at Best Western Palm Beach Lakes Inn, responded to this review
Thank you Stephen K for the kind words. Glad you enjoyed your stay with us. See you soon!

"Very good experience"

5
27/03/2018

We stayed there while watching Houston Astros at Spring Training. It worked well. Breakfast was good. Well stocked with eggs, sausage,biscuits, waffles, oatmeal, etch. Our room was cleaned daily. Front desk was responsive when we needed something.

Rick N, Director of Sales at Best Western Palm Beach Lakes Inn, responded to this review
Thank you Mousefan50 for staying with us. We love Spring training and the wonderful fans it brings to our hotel Thank you for the great review.

"Great place to relax"

5
22/03/2018

We stayed during March Break. Although the hotel was sold out a few nights, you would not have known it. The best part was the pool. It is large and heated and a treat to swim in. There were umbrellas for shade, by round tables at the pool. If there had been umbrellas by the lounge chairs it would have been perfect. My only other suggestion would be to have safes in the guest rooms. There is one in the main office you can use, but one in your own room would have been appreciated. The staff is very friendly and helpful and that makes this hotel top notch! Breakfast is good and I enjoyed the waffles. Sitting outside to eat was a special way to start the day. There is an outlet mall across the street and other shopping and restaurants are all within walking distance. We would love to return one day and would definitely recommend the Best Western Palm Beach Lakes Inn. If you should go, check out the wildlife outback. My husband got a wonderful picture of a special duck. :)

"Annual Trip to Friends in West Palm Beach"

3
21/03/2018

Room was clean, comfortable. Breakfast was ok--waffles are great. Palm Beach Outlets Mall is within walking distance. Unfortunately this motel is used by large charter groups. We had the University of New Haven Baseball team when we were there--two dozen hungry college boys. Hard to get breakfast.

Rick N, Director of Sales at Best Western Palm Beach Lakes Inn, responded to this review
Thank you Gerard for taking the time to share your experience. Sorry for the crowd at breakfast. This our busy season.

"ST LOUIS cardinal game"

5
18/03/2018

very clean and close to Jupiter Stadium and Ralph at front desk very accommodating Pool and pool area was large and relaxing and you could eat breakfast outside and relax in the rocking chairs also. Beds comfortable and pillows were great.

Rick N, Director of Sales at Best Western Palm Beach Lakes Inn, responded to this review
Thank you cbsao for the kind review. We love Spring Training because of the fans staying with us. Glad you enjoyed your stay.

"We were there (I brought 3 other guest) to celebrate the marriage of our eldest son. It was wonderful."

5
13/03/2018

When I checked in to the hotel I was informed that my room had been upgraded to a suite. It was so beautiful and wonderful. I had shipped my dresses for the wedding earlier and they were waiting for me in my room. Astrid and the front desk staff made us feel like royalty. Everything was spotlessly clean and the beds slept better than my beds at home.

Rick N, Director of Sales at Best Western Palm Beach Lakes Inn, responded to this review
Thank you sbooker2018 for the kind words. I have shared this review with Astrid and the front desk. We are glad you enjoyed your stay with us. And congratulations on your son's wedding.

"Brilliant Staff"

5
11/03/2018

Stayed just one night prior to joining a cruise in Miami and to be honest we could have stayed a lot longer. In Nadia and Teslyn they have reception staff to be envied by a lot more expensive hotel chains, they were very helpful and absolutely delightful. The hotel is clean comfortable and in a great position. Would highly recommend this hotel but would say that these two young ladies made a four star review into a five star one.. Well done Best Western for hiring them

Rick N, Director of Sales at Best Western Palm Beach Lakes Inn, responded to this review
Thank you so much for the kind words. I will share this with both ladies.

"Pleasantly Surprised"

5
10/03/2018

We stay with Best Western frequently, but always worry that a property might be a bit dated or not quite what we expected. This property met all of our expectations. The pool/patio area is perfect for families and taking advantage of the breakfast. The room was well appointed and clean. The mattress was very comfortable. Access was very easy from Rte 95 and parking was plentiful. Will definitely pick this place again when we go back to Washington Nationals Spring Training next year.

Rick N, Director of Sales at Best Western Palm Beach Lakes Inn, responded to this review
Thank you Slim! We look forward to seeing you again.

"Nice Hide Away"

4
09/03/2018

The hotel is conveniently located across the street from the mall, great eating places, and movie theaters in here. The courtyard with very cozy and comfortable and very inviting. The staff was accommodating and professional.

Rick N, Director of Sales at Best Western Palm Beach Lakes Inn, responded to this review
Thank you luceJohn. Glad you enjoyed your stay with us.

"Nice place to stay"

5
08/03/2018

We were there for over a week. Love the pool area. Grounds were well kept and staff was very friendly. Great location to the beaches, restaurants, shopping & more. The rooms were clean and fairly big. Loved the fact that each room lead to the outdoors. Our room faced the pool and garden area. Would definitely stay there again!

Rick N, Director of Sales at Best Western Palm Beach Lakes Inn, responded to this review
Thank you Kathy.Our Courtyard is one of our best features.

"A Great Place for the Traveler"

5
08/03/2018

This property is very well maintained both inside and outside. The staff is pleasant, professional, and efficient. The van service is a very helpful amenity; you can schedule a trip anywhere within 3 miles of the hotel.The breakfast is more than sufficient.

"I was there for business, but this hotel made it like a vacation"

5
05/03/2018

I stayed here for a total of 20 days for business, but this hotel made every effort to make us feel safe, they had a barbecue available to fry out if you wanted, everything was clean, this included inside and out. the morning breakfast was good and hot, but they could of had more of an assortment,(you knew what was going to be served each morning). the front desk employees were always happy and helpful.

Rick N, Director of Sales at Best Western Palm Beach Lakes Inn, responded to this review
Thank you for the kind review. Glad you enjoyed your stay with us.

"A Great Stay"

5
05/03/2018

I was here as part of a large group of gymnast families in town for a competition. The hotel, while not fancy, was recently renovated/modernized, very clean and accommodating. The facilities were perfect for us and the price was reasonable. We also enjoyed being right across the street from restaurants and outlets.

Rick N, Director of Sales at Best Western Palm Beach Lakes Inn, responded to this review
Thank you Mary Jane. We enjoyed having your group stay with us.

"Clean but Dated facility at a good location"

3
04/03/2018

I was there for three nights with my family in a couple of ground floor room adjacent to the front parking lot. This hotel has a very good location right next to a super Target store on the side and a big outdoor shopping mall across the street. You can find a number of well-known department stores in that mall including WHBM, Clark, Ross, Banana Republic, etc. The breakfast room is fairly pleasant with indoor and outdoor seating that can handle large number of people eating at the same time. It also has a pool in the middle, a laundry room and a few small gardens along the side as well. The breakfast selections has typical hot and cold items nothing special but adequate. My two rooms are clean with enough space for my family members, but the decor could use some update. The bed and pillows are very comfortable. However the room location adjacent to the front parking lot affects our sleeping quite a bit. On the first night there were people parking outside our rooms turning on loud music and apparently smoking recreational drugs. I called the front desk but found nobody there answering my call. I finally decided to walk to the front desk for help, then saw some guys coming out from their parked vehicle and walked past me into the BW garden area. They all wore similar bluish color short-sleeved polo shirts. After this incident, things went quiet until some folks started turning their car engine before 6 in the morning. Since breakfast started at 6, some folks really woke up early. The room also has very thin wall so I could hear people turning on their shower and TV at night. I complained to the front desk about the parked car outside my room the next morning and after that did not find the same group outside our rooms anymore. But surprisingly I saw the same car parking on the other end of the front lot the next night. And when I approached that car, they quickly drove away back into the BW lot at the back. So I would let you imagine what I think was going on. Although I found the hotel staffs interacting with me on this instance to be pleasant and helpful, I can only rate this hotel average due to our sleep experience during our stay.

Rick N, Director of Sales at Best Western Palm Beach Lakes Inn, responded to this review
Thank you ffor the review. We appreciate any and all feedback so we can better serve our guests. I will share this with all management.

"Chris and I"

5
01/03/2018

I found this to be a very, very good hotel. I've seen reviews that are not very flattering and those are usually written by people who believe they should be getting the amenities of the Ritz Carlton! We had absolutely no issues during our stay, the only thing that could've been better however, would've been a better Wi-Fi reception. The room was nice, the bed was comfortable and the staff were some of the best I've ever come across. There are so many things to do in the area and so many great restaurants and happy hours! My wife and I would highly recommend this area and certainly will return to this Best Western on our next visit to the area. Across the street from the hotel is a restaurant called BJ's. Happy hour is from 3 to 7, Monday through Friday and has half off beers and half off all their appetizers and I also believe half off all their well drinks.

"outstanding and helpful staff"

5
27/02/2018

We were very pleased to stay at your property in Palm Beach Lakes Inn. The reception desk was very professional. friendly and helpful. The housekeeping did a great job. The breakfast was better than the average. The staff who prepared and displayed the breakfast were very friendly. The shuttle service provided, turned out to be a great treat. We enjoyed the drivers, Harry, Allen and Boyd. They were extremely friendly and very professional. They treated us very special. We enjoyed the beautiful pool in a fabulous relaxing setting. The room we had was comfortable, but could use some updating. We would not hesitate to stay at this facility. The entire staff is wonderful.

"Very Pleased"

5
27/02/2018

I expect they very best and that was what we received. The front desk staff were extremely helpful and we loved the property. We have already booked another reservation with Palm Beach Lakes Inn for this summer. Loved the layout and the room.

"Beautiful place"

5
27/02/2018

Beautiful place to stay, everything was in walking distance. Room was very clean and quiet. The beach was very close, only about 5 miles. Staff was very nice and breakfast was great, lots of choices to pick.

"Always a pleasure staying here."

4
25/02/2018

My experience over the 10 years I have stayed there with a group has always been a good one. Friendly, helpful staff; better than average breakfast, relaxing pool and courtyard area, and rooms dated but fine.

"Adequate but ..."

3
19/02/2018

Very good location, convenient to shopping, restaurants and highway. Room was average for an old Motel that had a facelift. Disappointed with the Front Desk. Upon check-in we were apathetically greeted. Clerk seemed disinterested. For example, instead of showing us a map of the property or referring us to the one on the key card envelope, she waved her hand in a general direction and briefly described the way to our room. When we noticed that the toilet was leaking, she gave no apology and only offered to call Maintenance. However, Maintenance never showed up. So when we checked out the next morning, a different desk clerk and a manager(?) again showed little concern and provided no apology when we mentioned the issue. Yes, I saved $50 by staying here rather than a better quality hotel, but in this instance it wasn't worth the lack of customer care.

"What a dump!!!"

1
14/02/2018

The room smelled like mold. When I needed to take something from the safe (no room safes), I was told to come back later when someone who knew where the key was would be available. The deadbolt did not work. Despite telling the desk clerks on Thursday, Friday and Saturday, nothing was done. I was told a locksmith was coming but no one came. Breakfast buffet was the worst: rubbery bagels, sugary cereals, microwaved eggs. Outside our room, every morning at 7:30 am and in the evening, 5 older (often drunk) men sat around smoking cigars. In the morning one of them read the newspaper to the others in a loud voice making it impossible to sleep. All conversations were loud, and often inappropriate. One of the men made inappropriate remarks to my teenage daughter and myself. Definitely not a place for children. I know the management cannot control this, but the place is such a dump, it attracts this behavior. I had stayed here 10 years earlier and it was a totally different atmosphere. Stay away.

"Adequate place to sleep in crazy expensive Palm Beach but that is about it"

3
13/02/2018

The property is old and which means no elevator to the 2nd floor. The room has fresh paint, new carpets and a flat screen TV. The room's front door is original and doesn't close without a lot of effort and lets quite a bit of light in meaning the fit is poor. Keycard took many trips to open the door. AC unit had to be set to continuous fan to stop the on/off cycling. The clientele was retired and leisurely like myself and the breakfast station was well maintained the first day but they ran out of OJ the 2nd. Waffles and cold choices but it was fine. There was plenty of parking. I got the room through some arrangement with TripAdvisor and a partner named SellOn?? I believe it was some sort of resale of a reservation that could not be cancelled but this was my first time to see that service or booking outlet. The reservation was honored by the front desk so all went well. After taxes and fees I paid around $170/night for a property that would go for $99 at any other state in the union but this is Florida in February!!!!

Rick N, Director of Sales at Best Western Palm Beach Lakes Inn, responded to this review
Thank you John. Yes, we are in season. Sorry about the issues.

"A fun place to stay!"

4
10/02/2018

This is an older style hotel that has been very well maintained. It has all the amenities you would want form a pool, breakfast bar, shuffle board, life size chess, lounge area, business center, free wifi and a very friendly staff. The room was clean and modern. The layout of the property takes me back to travels as a child.

Rick N, Director of Sales at Best Western Palm Beach Lakes Inn, responded to this review
Thank you onehappycash and I agree. We are a throwback hotel. And we like it that way. We turn 50 this year.

"Expat on Visa Run from Costa Rica"

5
10/02/2018

Expat needed to make a quick run north. I wanted to see the Palm Beach Fl. area. Booked a room in the BW. Lovely hotel and room was great. Free breakfast was good. Would stay again if I was going to be in the PB area!

Rick N, Director of Sales at Best Western Palm Beach Lakes Inn, responded to this review
Thank you coatiman. We appreciate the nice review. Hope to see you back with us soon.

"Best"

5
08/02/2018

Very clean hotel with a very friendly helpful staff. Lots to do at hotel and surrounding areas. Beautiful grounds, with plenty to do right at the hotel. Loved the outdoor activities and grounds. Great hotel!

Rick N, Director of Sales at Best Western Palm Beach Lakes Inn, responded to this review
Thank you deannau2018 for the kind review. Glad you enjoyed your stay.

"Great location & value"

4
03/02/2018

Property is close to Palm Beach Airport and Port of Palm Beach where Grand Celebration Cruise ship docks. Property is not new but well maintained. Front desk staff is helpful especially Jesse. House keeping responded promptly to a request about a stale odor in closet in our room.

"Outstanding"

5
31/01/2018

Love the hotel and our room was beautiful, clean and we had everyth8ng we needed. Close to mall, eating places, City Place, gas station right next door to it. You could walk to the outlet mall across the street or go next door to Target if you need anything. Everything was close and hotel and staff were all great.

"Great place!"

4
22/01/2018

Rooms are clean and comfortable, staff was friendly and accommodating. Only complaint was the soccer moms and dads who let their kids run wild over the weekend. Otherwise was peaceful and relaxing stay.

"Excellent visit"

5
07/01/2018

I have never had any problems with this hotel. Rooms are very clean and comfortable. Staff are all very friendly and helpful. I love the buffet breakfast! It is filling and very convenient with a variety of choices. I will continue to stay here when in West Palm.

Rick N, Director of Sales at Best Western Palm Beach Lakes Inn, responded to this review
Thank you for staying with us. We appreciate hearing what you thought of your stay with us. We look forward to having you back soon.

"A good time was had by all"

4
06/01/2018

Beautifully kept property, very relaxing garden and pool area, with professional staff who went the extra mile to make our stay memorable. No issues at all with this hotel, and I recommend it without hesitation. My family enjoyed our 5-day stay there completely.

Rick N, Director of Sales at BEST WESTERN Palm Beach Lakes Inn, responded to this review
Thank you bernadenec2018. We appreciate you letting us know how your stay was with us. I will share this with our staff.

"One day trip"

4
27/12/2017

The room is clean, the staff in the service desk are friendly and the environment are beautiful. it's across the street to reach a big plaza where lots of stores are open till midnight. I love the hotel and become a membership.

Rick N, Director of Sales at BEST WESTERN Palm Beach Lakes Inn, responded to this review
Thank you dawenm for the kind words and thank you for staying with us. Hope to see you back with us soon.

"very good with caveats"

4
15/12/2017

I likes this hotel very much but more so for the people as for the room. The rooms have been renovated, but the bathrooms leave much to be desired. paint needs touched up and the sink faucet was terrible. BUT....it's a well maintained property, very close to PBI and across the street from a very nice upscale outlet mall with a wonderful Whole Foods. I was not thrilled with some issues with the room but I would definitely stay again despite that. Front desk staff very helpful and nice. and, for those who rent a car, a gas station right across the street which is great when returning it to the airport

Rick N, Director of Sales at BEST WESTERN Palm Beach Lakes Inn, responded to this review
Thank you getwhatyoupayfor for taking the time to share with us your experience while staying here. We will work on those items you mentioned. Thanks for letting us know.

"Stay on December 12th, 2017for 1 night"

4
14/12/2017

The room accommodations were very good. Bed was very comfortable and shower had plenty of hot water. The chair at the business desk in the room was partially broken and needs to be fixed before someone falls. Continental breakfast was very good. Check-in and out went smoothly - no hidden or surprise charges. Personnel were very friendly and helpful

Rick N, Director of Sales at BEST WESTERN Palm Beach Lakes Inn, responded to this review
Thank you jss1053. We will get that chair fixed. Sorry about that. But really glad you enjoyed your stay.

"Getaway before the Holidays Hit"

5
13/12/2017

Beautiful garden, pool, patio area! Comfortable room. Service was excellent. Breakfast okay. For someone who doesn't eat grains or sugar, there wasn't much fresh (except fruit). Was able to eat hard boiled egg and fruit (even yogurt was sugary & low fat).

Rick N, Director of Sales at BEST WESTERN Palm Beach Lakes Inn, responded to this review
Thank you for taking the time to give us a nice review.

"This is a great hotel!"

5
12/12/2017

I recommend this property 100%! I stayed for a week while attending a conference and thoroughly enjoyed it. While it's an older property, amenities are lovely and staff are friendly and helpful. Wish I'd had time for a dip in the pool. Great location for shopping with the outlet mall and Whole Foods across the street. If you happen to forget to pack anything as I did (sunscreen), you can walk to the large Target store 5 mins away and purchase what you need. The hotel offers a shuttle service for $25 weekly and it is awesome. They'll take you anywhere within a 3 mile radius. If I were to come again solely for leisure, I would rent a car. While the outlet mall and restaurants across the street are technically within walking distance, it's quite spread out. Save your energy for the shopping :) Definitely will stay here again!!!

Rick N, Director of Sales at BEST WESTERN Palm Beach Lakes Inn, responded to this review
Thank you suzannek2424. We are thrilled you enjoyed your stay. Thank you for the kind words.

"Great Place to Stay."

5
07/12/2017

Not a better place in the city. Property & pool area are beautiful. Close to all your shopping needs. The property is well maintained and the staff is excellent. Really don't want to say how great it is because it may make it harder for me to get a room.

"Lovely pool and outdoor chilling area!"

5
05/12/2017

Great outdoor area and pool. The reception staff were super helpful and accommodating. Internet was free and a good speed. The beds were super comfortable. The rooms were a little dark but perfect for our stay

"Great hotel"

4
03/12/2017

Reasonably priced, lovely warm pool. Loved the little meditation garden, garden chess games and statue garden. Place was well decorated for Christmas and the staff were absolutely lovely and the service was great. Everyone was friendly. Seemed like a good place to work.

"Great Hotel and a reasonable rate"

5
28/11/2017

You get what you pay for, the hotel is clean, safe. Renovations are ongoing. The staff is courteous and they go out of there way to help you. They provide you will a continental breakfast which you can eat in or sit by the pool.

"Enjoyed our stay"

4
28/11/2017

Well run property. Newly renovated rooms and lobby. Excellent location.Will stay again when visiting family in the area.Best Shopping area in town! Good dining spots and close to beaches and citiplace too!

"Best place to stay!"

5
28/11/2017

Great overall stay with friendly and helpful staff. Close to shopping, stores, Target, and restaurants as well. Breakfast is served with free coffee throughout the day. Good price. Would definitely stay here again.

Rick N, Director of Sales at BEST WESTERN Palm Beach Lakes Inn, responded to this review
Thank you Joseph S for the great review. Hope to see you back withus soon.

"A Delight"

5
26/11/2017

The room was quiet and super clean. The staff were exceptionally accomidating. The pool was clean and a perfect temperature. You must stay at this hotel. It is a throw back to a more relaxing time. People sat around the pool sunning and chatting with strangers. Children made friends while parents relaxed. But the very best part of the stay at BW was the shuttle driver Boyd. He drove us everywhere and told us newbies to WPB about all there was to do.

Rick N, Director of Sales at BEST WESTERN Palm Beach Lakes Inn, responded to this review
Thank you Lightning L for the kind words. You get us. I could not describe our hotel any better. Thank you. I will share this with Boyd.

"Relaxing Weekend"

5
21/11/2017

This hotel is amazing. Great staff, friendly and everyone smiles all the time. Very clean, beautiful pool area and a great breakfast. The hotel is across from the Outlets Mall and two major restaurants. Everyone made my stay enjoyable and I would recommend this hotel to everyone.

Rick N, Director of Sales at BEST WESTERN Palm Beach Lakes Inn, responded to this review
Thank you 426kenc and happy you enjoyed your stay with us.

"Thanks for a great stay"

5
15/11/2017

I had a wonderful time. They have a big pool and a great breakfast. U will love to stay here. The lobby is huge.nice big parking lot. All the staff are very helpful and friendly. All the rooms was great and clean.

"Love my experience at Best Western Palm Beach"

5
14/11/2017

I really enjoy staying at this hotel. The staff was really nice and welcoming. I went for a conference and stay at the Best Western Palm Beach. My room was very nice and comfortable, and always clean. I definitely will be back soon and I highly recommend this hotel specially because it fit the budget and its worthy

"My stay"

5
13/11/2017

The staff at the front desk were very pleasant, the rooms were nice , only complaint is the rooms were a bit moist , not sure if it's from humidity , breakfast was okay, the breakfast attendant had a bit of an attitude , other than that my stay was pretty nice

"3 week stay"

4
13/11/2017

Needed a long term stay for medical reasons. Had orthopedic surgery and was so nervous about staying in a hotel. The staff and stay was better than expected. The shuttle was a lifesaver and so was the breakfast. Overall clean and convenient. Thank you

"satisfied with accommodations but not service"

3
11/11/2017

hotel was nice although room accommodations are getting a bit old. pool area is very nice along with breakfast and lobby area. we left the room the first morning of our stay and told the cleaning staff we would be gone, however, when we returned around dinner time, the room had never been cleaned. Also, the room had a very musty smell. overall, the hotel could be very nice with a few upgrades to rooms and a better cleaning staff.

Rick N, Director of Sales at BEST WESTERN Palm Beach Lakes Inn, responded to this review
Thank you John L for sharing with us. Sorry we dropped the ball with cleaning your room. I have passed this review on to housekeeping.

"Old Hotel Overpriced"

2
04/11/2017

Stayed there in their Jr Suite (two rooms with wall knocked down) Baths size were original 1960 design 5'x8' room.Take a shower and water backs up to ankle depth. Room had musty smell.Front desk was accommodating.However was only wanting a single,(they were sold out)I took this room,because of great experience at another BW and recommendation by them.Room was overpriced could have stayed beachfront for same money or less.Lesson learned book thru web sites.

"they have class"

5
27/10/2017

The whole place was very clean. I had very relaxed conversation with the staff who acted courteous and professionally. They were all dressed up in fine, business like manner, exhibiting class and style. The internet was also good.

"Not CLEAN at all"

2
27/10/2017

I have NO CLUE how this place got such a high rating, seriously the TOILET did not flush. The clean linen felt damp. Room had a slight mildew smell. Television was on its last leg. Would not provide free shuttle for my morning transport

"Great place to relax"

5
21/10/2017

I had had an exhausting 46 days of travel and this was a good lace to recover. Not too far from anything and yet ar enough away to be quiet. Great. The facilities were varied and should suit all. The staff were subtlely ensure you stay was most pleasant.

"Great place to stay in West Palm Beach"

5
20/10/2017

Good location, Reasonable driving distance from major attractions and shopping centers. The romms are very big, good maintained, clean and comfortable. Courteous staff, making an effort to help each request.

"Get what you pay for."

2
16/10/2017

I should have read reviews first. This was a last minute booking. Went on BW name and thought it would be ok. You get what you pay for. Won't be staying again. Hotel gross. Staff was nice enough. It's old.

"Wonderful visit!"

5
07/10/2017

We booked one night as a stop over~ wish we had a week here!!! The staff is so friendly and helpful. Grounds and pool are very beautiful! Breakfast was quite good ~ rooms were VERY NICE! Beds so comfortable I didn't want to get up!!! HIGHLY recommend this hotel ~ request poolside room facing pool ~ SO NICE!

Rick N, Director of Sales at BEST WESTERN Palm Beach Lakes Inn, responded to this review
Thank you redhead2008! We appreciate the kind words and glad you enjoyed your stay with us.

"Wonderful staff took care of us before and after Hurricane Irma"

5
03/10/2017

We stayed here twice during our Irma visit to FL--once before she hit, and once after. Both times the staff was very helpful and did everything to make us comfortable. We were visiting from CA, had never been to FL. In the middle of our first night, we got an alert on our phones that a direct hit from Irma was expected, so we decided to head north. The windows were being boarded up as we left. After staying in Jacksonville, hoping to escape Irma (Ha!), we headed back south for our stay on the beach in Ft. Lauderdale, but we couldn't reach that hotel. Luckily, we were remembered at BWPBLakes, and every effort was made by Maria and Danielle, and the rest of the staff, to make us comfortable, even though the hotel didn't have power. Thank you, thank you, thank you for letting us stay with you again! You will live on in our Irma story!!!

Rick N, Director of Sales at BEST WESTERN Palm Beach Lakes Inn, responded to this review
Thank you Ann S! Glad we were there for you during Irma. You know have quite a story to tell everyone back in CA.

"Clean"

3
02/10/2017

So the only reason I give it a 3star is because of the customer service. This was the first time I walk into a Best Western and I don't feel welcomed. We went to a concert and didn't want to drive two hours back home at midnight. So we unfortunately did make reservations ahead of time. When we arrived like stated the front desk employee was not very friendly. She started they only had 1 room available yet the parking lot was pretty empty. As we went over the rate the phone rang and she answered the call. She had her conversation with the person on the phone who was also looking for availability. She tells them she has one room available. She then looks at me and says so are you taking the room? I tell her we are here already and I thought that was what I was doing booking for the night. Putting that to the side the room was clean and bed was comfortable. They do have a nice garden and pool. Breakfast is included. It is in a very Central area. The outlet mall is right across the street from the hotel.

Rick N, Director of Sales at BEST WESTERN Palm Beach Lakes Inn, responded to this review
Thank you vanessan620 for letting us know about your experience I have shared this review with our front desk Supervisor to address. I am so sorry you encountered this lack of customer service. Thank you for taking the time to share. We will use this to learn from and do a better job.

"Satisified Customer"

5
22/09/2017

Both my husband and I enjoyed our stay. The hotel staff were very pleasant and helpful. Everyone seemed empowered to do their jobs and was eager to assist whenever possible. We will definitely be returning. The room was clean and everything was smelling fresh.

Rick N, Director of Sales at BEST WESTERN Palm Beach Lakes Inn, responded to this review
Thank you Erica R for staying with us. We look forward to seeing you back with us.

"Pleasantly Surprised"

4
18/09/2017

My company put me here after Irma and I did not have high expectations. The suite was very nice the people working here friendly and professional. The breakfast was adequate. Though I didn't use it the outdoor pool area was nice and well kept.

"Very nice suite for good price"

5
01/09/2017

I love best western, amazing hotel and very nice king suite. Great breakfast and very good assistance service. The parking it's safe and the staff is very nice. Great champagne! Thank you!!! I hope to come back as soon!

Rick N, Director of Sales at BEST WESTERN Palm Beach Lakes Inn, responded to this review
Thank you pumafbi. We appreciate you staying with us.

"great room"

5
31/08/2017

I am always in west palm around the same time each and I look forward in staying at Best Western Palm Beach Lakes Inn. The Room are great and the location is in the right area. I will be telling my friend and family on how great Best Western of Palm Beach Lake e and the location is great.

Rick N, Director of Sales at BEST WESTERN Palm Beach Lakes Inn, responded to this review
Thank you wshortieroll and please do tell everyone about our hotel. Thank you for the kind words and hope to see you back with us soon.

"Fun In the Sun, at Bestwestern"

5
31/08/2017

The personnel were very polite and personable. I was greeted and made to feel special every time I stay here. The continental breakfast is my favorite, every thing you want even if you are on a strict diet. It's my place away from home.

Rick N, Director of Sales at BEST WESTERN Palm Beach Lakes Inn, responded to this review
Thank you Locarter2110 for taking the time to share. Glad you enjoyed your stay and hope to see you back with us soon.

"Cozy + Clean family friendly"

4
30/08/2017

My family and I enjoyed our stay at Best Western WPB. It was clean, friendly staff, decent free breakfast. Room accommodation was also nice, beds very comfy and had room for pac n play for our 2 mo old. Note: two-story with no elevator. If you have any limitations with stairs, request a room on ground level. We are already planning to stay here next summer for our convention. Very convenient being right next to the WPB Christian Convention Center.

Rick N, Director of Sales at BEST WESTERN Palm Beach Lakes Inn, responded to this review
Thank you cmarkbernal! We are glad you enjoyed your stay and we look forward to seeing you next year.

"Hello I'm Back"

4
29/08/2017

I had a lovely staff again this year. I'm making plans to return again next month looking forward to seeing you all. Keep up the good work of Kindness, Helpfulness and Courtesy, and let's not leave out the Welcome to Best Western Smiles.

Rick N, Director of Sales at BEST WESTERN Palm Beach Lakes Inn, responded to this review
Thank you Valerie B for staying with us. We look forward to you coming back next month.

"Good Choice for Snow Birds. "

1
23/08/2017

We have stayed here before and we were very happy to spend another two nights in February. Considering the age of this hotel, it is not easy to get a reservation close to the desired date. Word gets around that this hotel is of good value. The clean and pleasant room coupled with breakfast and activities presents a nice option for winter vacationers. Another feature, people who are strangers tend to engage more in conversation here. Staff is very helpful and professional. We will attempt to return again in 2018.

"Beautiful hotel with great service"

5
22/08/2017

The inside and outside of this hotel were beautiful. There's a giant chess set outside, as well as other games and a statue garden. Staff is very friendly and helpful. The breakfast was varied and tasty. Located close to the college my daughter attends and right next to a Target if you need to go shopping.

"Excellent location"

5
16/08/2017

Very accessible. Staff is very accomodating. Breakfast is good...but need some breakfast sausage or bacon and scramble eggs instead of cold boiled eggs. Clean and beautiful surroundings. Close proximity to mall.

Rick N, Director of Sales at BEST WESTERN Palm Beach Lakes Inn, responded to this review
Thank you 812sheenac for the nice review. I will pass along your suggestion about breakfast to my General Manager. We hope to see you back with us soon.

"Perfect location"

4
07/08/2017

This hotel has separate buildings surrounding a really nice pool. There was a patio with a small table and 2 chairs across from my room. Room was clean and updated. This location is fabulous. Directly across from a really nice outlet mall and close to major streets. Nice hotel.

Rick N, Director of Sales at BEST WESTERN Palm Beach Lakes Inn, responded to this review
Thank you lindamW5919MR for the kind words. We are so lucky to have the Palm Beach Outlets with 150 stores and 7 restaurants located directly across the street all within walking distance.

"Very Pretty"

4
07/08/2017

We had just finished a cruise & was driving home when we decided we didn't want it to end. We picked up a magazine with hotels/motels in it and chose this one because it said they had a heated pool. The lobby was very nicely decorated & the manager/desk clerk was friendly and welcoming. Our room was near the pool area. It was very well manicured & there were decorations & a large chess game in the area. There was also a patio area at the back of the lobby. The room had nice, comfortable beds and was very clean. However, the pool was not heated & way to cold for me to get in but not for my grandson.

Rick N, Director of Sales at BEST WESTERN Palm Beach Lakes Inn, responded to this review
Thank you Travelinggrandma001 for the kind words. We are glad you enjoyed your stay with us. We do have a heated pool and not sure if we had pool heater issues during your stay. Sorry that there was that issue. Glad your Grandson enjoyed it.

"Very Nice"

5
06/08/2017

The room was clean. The pool area is beautiful. All the trees manicured. Very nice landscaping. Also, if you have a pet, they are welcomed! They also serve a free breakfast. The front desk area was very clean, the decor was pretty and the service was friendly and helpful.

"Not For Us"

2
01/08/2017

As this property is near the VA Medical Center in WPB, and my husband had an early morning procedure to be done, we decided to stay in town. We live 1.5 hours away, so we stayed here the previous night to get an early morning start. This property is old, the beds need to be replaced, and the FAN in the bathroom was inoperable. When brought to the attention to the manager, his response was: "They are all linked together on the first floor, so I can't fix it right now". Does that mean that all the fans on the first floor weren't working??? But the kicker was when my husband went to retrieve something from the car at around 10:30pm, got what he wanted then realized the FRONT doors..... to the hotel...... were LOCKED behind him!!! He had to knock on a window to get back in, because he said he couldn't find any bell! If you have to lock the entrance doors, I'm not staying!!!.

Rick N, Director of Sales at BEST WESTERN Palm Beach Lakes Inn, responded to this review
Thank you GailPatricia for taking the time to share with us your experience while staying with us. We appreciate any and all feedback about someone's stay. Yes, we are an older hotel. We turn 50 years old next year. Please accept our apologies for the bed not being to your satisfaction. I'm also troubled with the response you got from an employee. What he said is not true. And the doors to the main lobby are locked for the safety of our employees. This is a standard practice in hotels after 10 PM. Once again, please accept my our apologies for not meeting your expectations.

"Florida trip"

4
31/07/2017

Quick trip to Florida for family. Great service, friendly and knowledgeable staff. Court yard was beautiful. All the plants were marked with names. All landscaping trimmed and looked nice. Made for a nice afternoon by the pool. Did not swim but sat poolside. Clean and well maintained. Would stay here again.

Rick N, Director of Sales at BEST WESTERN Palm Beach Lakes Inn, responded to this review
Thank you Marcie B for the kind words. We appreciate you staying with us and hope to see you again.

"Wonderful Stay"

5
19/07/2017

As always, we really enjoy our visit to this Hotel. The customer service is excellent, and the pool is so wonderfully inviting. The area is also very convenient for access to the highway, as well as restaurants, and the outlet mall is right across the street. Lots within walking distance.

Rick N, Director of Sales at BEST WESTERN Palm Beach Lakes Inn, responded to this review
Thank you Robert for taking the time to share your experience with us. Glad you enjoyed your stay and like everything thing that is around us.

"On Vacation"

3
19/07/2017

Windows, Entry door to room and bathroom walls need some maintenance. Ironing board covers needs replacing or exchanged to one that fits. Breakfast selections was not too bad but could improve. Excellent customer service. Grounds are kept nice and clean, Great Job.

Rick N, Director of Sales at BEST WESTERN Palm Beach Lakes Inn, responded to this review
Thank you hazml08 for letting us know about these issues you had. I have forwarded your review to our General Manager to address. Thank you for taking the time to write the review.

"Palm Beach Lakes Best Western"

5
19/07/2017

I had a great stay at Palm Beach Lakes Best Western , the staff are always courteous and helpful , its a great location right next to I-95 , there is a mall across the street and a Red Robin also , The hotel is always clean , breakfast is good and hot , the pool is very nice also

Rick N, Director of Sales at BEST WESTERN Palm Beach Lakes Inn, responded to this review
Thank you Steven A and glad you enjoyed your stay. We hope to see you back soon.

"Great pool"

5
11/07/2017

Stayed here many times very clean great staff awesome pool conveniently located near major shopping restaurants beaches and 195 pool area was awesome large clean very friendly staff i would highly recommend

Rick N, Director of Sales at BEST WESTERN Palm Beach Lakes Inn, responded to this review
Thank you eric p for the kind words. We appreciate you staying with us and hope to see you soon.

"Regional Stay"

3
08/07/2017

The hotel was nice but old. It had many rift rafts around and staying there, which made us a little nervous. The breakfast was okay. The staff was extremely friendly and courteous which made for a pleasant stay.

Rick N, Director of Sales at BEST WESTERN Palm Beach Lakes Inn, responded to this review
Thank you Kejakig for taking the time to share with us about your stay. We do have security on property on a nightly basis. Thank you for the kind words about our staff.

"Recommend"

4
06/07/2017

We had a second floor room on the back side of Inn. The room was clean and comfortable. Initially had problem with temperature of fridge in room,was quickly corrected after reporting. Staff very friendly. Breakfast adequate.

Rick N, Director of Sales at BEST WESTERN Palm Beach Lakes Inn, responded to this review
Thank you Sheila B for the kind words. Glad we were able to fix your issue promptly.

"Best Western stay"

3
04/07/2017

The only problem we're: problem with door entry to Room. Not only with me but several guests. And pool could have been cleaned better, was green on several area looks like mode. Overall the service was great. Breakfast would have been better if they serviced scrambled eggs and bacon.

Rick N, Director of Sales at BEST WESTERN Palm Beach Lakes Inn, responded to this review
Thank you Srivera2017 for taking the time to share with us your thoughts about our hotel and your stay. Sorry we did not meet your expectations.

"Needs A Facelift"

3
03/07/2017

I do business about 50 miles north of W. Palm Beach (stay at the Best Western in Port St. Lucie) and spend one night at the Palm Beach Lakes Best Western the night before jumping on a 6:00-7:00a.m. flight out of PBI. This hotel charges a bit more than its Port St. Lucie counterpart. The beds/pillows are comfortable, they offer plenty of TV channels and a strong internet signal and there is plenty of hot water and decent towels. However, the owners should stuff less of the profits in their pockets and give the place a facelift. The grounds, in general, need some sprucing up. To me, the place has a slight "dingy" feels and I feel I should get just a bit more for what I'm paying. They do offer breakfast though, because my flights leave so early, I haven't had a chance to sample it. It looks pretty "typical" though I see that they have two waffle makers (which is an added bonus).

Rick N, Director of Sales at BEST WESTERN Palm Beach Lakes Inn, responded to this review
Thank you Anxious B for taking the time to share with us your thoughts about our hotel and your stay. Sorry we did not meet your expectations.

"Family Reunion"

4
03/07/2017

I really enjoyed our stay here I would've given it 5 stars but the linen wasn't to my liking... Jermaine was sooo helpful from the time we booked our stay for the family reunion til the end if it wasn't for him being so nice and helpful I usually would've complained about the linens but I didn't want to because he made everything else so pleasant. Shenica Jackson

"Beautiful and comfortable hotel "

4
03/07/2017

We enjoyed our stay this weekend, it was very clean and the areas outside very pretty, it's also closed to everything which mske it very convenient, the rooms were clean and in good condition, the fridge and microwave in the room were a plus for us as well. Will be back when we come to this area again. Breakfast was ok, wish that they had more protein options.

"Awesome Service"

5
28/06/2017

The Gentleman at the Front Desk and Staff as well were all Very Professional and Kind! They helped me with Faxing important documents and receiving the same. In addition, when returning my room keys, I accidently inserted the wrong card. They offered to mail it to me free of charge, however, we were still close enough to go by and get it. Awesome! He Had Me Covered! Thank You!

"Great Place"

5
27/06/2017

Ron at the front desk was awesome extremely helpful and friendly. My family and I enjoyed our stay. The room was a great size, very clean and comfortable. Perfect location, near I 95 across from the Outlets!

"Lovely quiet relaxing place, easy access to area"

4
25/06/2017

I stopped here for three nights and found it to be a quiet relaxing place to stay, this was my final stopping place and after 42 days of frantic holidaying, it was what I needed. It was reasonably convenient for some shops and decent restaurants within walking distance and obviously suitable for the vehicle users. Adequate parking and suggested parking sites was assigned as required. The staff were quietly efficient from the front desk to the room servicers.

"Friendly and clean environment"

5
19/06/2017

The folks at BW are great. The place was very clean from the front lobby to the patio and pool, and of course the rooms. I was here for the Mitchell Family Reunion this weekend. The front desk clerk, Pascale, was such a joy and pleasure to speak with. She made you feel warm and welcome. My room was fresh and clean and had plenty of clean towels! The cleaning staff is amazing. Kudos to the person who was assigned to the 167 hallway. She checked to see if I had enough towels or if i needed more. Front dest clerk, Jermaine Clintscale, he was very nice. His smile and demeanor are an asset to your company. I was locked out of my room and went to get help to get back in. This guy gave me the biggest smile and said no problem. He was fast and prompt. Great guy! He deserves a raise! On Sunday, I came down to the kitchen after breakfast was over. I asked a staff person for oatmeal. Although she was cleaning up, she was kind enough to go to the kitchen and retrieve two packs of oatmeal!!! She asked if I needed anything else. She went to the kitchen and brought me some milk, brown sugar, granola, and cranberries. Now this was amazing! She made me feel so important. She was great! I love this place and will definitely return again!

"Wonderful"

5
18/06/2017

Well see you next year can't wait enjoyed myself enjoy staying at the hotel every year. You guys make me feel so welcome. Wonderful staff room was clean and enjoy the pool side with family and friends.

"another great stay"

5
18/06/2017

had another great stay this month at the Best Western WPB. They have a nice meeting room for my training classes that looks over the pool, a very nice center courtyard and fantastic updated rooms with a good solid breakfast! Lost of shopping/eating/drinking within very short walking distance.

"Great experience"

4
17/06/2017

It's great experience everyone is friendly and helpful I stay here about every 6-8 weeks for work .tgey staff always smiles and goes beyond every time . I would highly recommend staying here any chance you can

"Simply beautiful!"

5
17/06/2017

Beautiful, well kept, friendly and I would definitely recommend this hotel, my fiancé and I didn't wanna leave and will be back before the summer is over. The continental breakfast was good , rooms very sanitary and clean. The landscaping and premises were simply beautiful!

"Best Western Palm Beach Lakes Inn"

3
10/06/2017

Not one of the best Best Western's I've stayed at. Breakfast assortment not as good also. Stayed 3 nights but only got room cleaned once as house cleaner didn't come in one day. Convenient location to everything.

Rick N, Director of Sales at Best Western Palm Beach Lakes Inn, responded to this review
Thank you Blondie325 for the review. Sorry we did not meet your expectations. Your review is helpful and we will work on providing better service.

"Average Stay, Location is the great, Front Desk Staff Sullen"

3
05/06/2017

The outer area in the hotel is nice, the pool outside and chill out areas. The rooms were adequate and clean. Our room was on the ground floor overlooking the pool area. The room was not noisey as some others report but I guess if there are children playing round the pool it could be. The only let down for me were the staff, nobody here was welcoming or even cracked a smile during my stay.

Rick N, Director of Sales at Best Western Palm Beach Lakes Inn, responded to this review
Thank you h0telexpert for taking the time to let us know how we are doing. I want to apologize for our front desk staff. This is not how we do things normally. I will share your comments at our next front desk meeting. Sorry we did not meet your expectations when it came to guest service.

"Never disappoints "

5
01/06/2017

This was my third stay at this hotel, and my go to hotel for the Palm beach area. What stands this hotel apart is the service and the grounds. The rooms are standard and probably due for an update, but they are comfortable. The rooms however don't matter at all when you have grounds like this hotel. The gardens an pool area are simply sublime. The care and attention to detail are incredible. I watched the staff painstakingly clean the outdoor areas better than I had ever seen at a small hotel before. The service is impeccable. I had a small problem with my original room and it was handled like a five star hotel. So professional. Breakfast is ok. Standard continental. This was the first time I had a room facing the road which isn't quite as nice, but it was memorial weekend so very busy. Loved playing shuffleboard and just hanging by the pool. Great shopping across the road at the outlets. Plenty of food options all around and even better the hotel has a grill/bbq for guests to use, which was great. The only improvements I could suggest would be to update the bathroom in the room I was in and the waffle mix was a bit doughy. Nitpicking at best. This is a great low budget option for the Palm Beaches.

Rick N, Director of Sales at Best Western Palm Beach Lakes Inn, responded to this review
Thank you for taking the time to share with us your experience with us. Glad you found our hotel to your liking. And we are working on updating all the bathrooms.

"The pool and garden area is amazing!"

5
30/05/2017

The hotel was a perfect place for us to stay. The staff was so very friendly and the pool and garden area amazing. The only item I would hope to see improved would be the breakfast as someone trying to avoid carbs it didn't have much to offer.

Rick N, Director of Sales at Best Western Palm Beach Lakes Inn, responded to this review
Thank you Waterfall1530 for the kind review. We are happy you enjoyed your stay.

"Noisy, No hot water"

1
24/05/2017

Dear Sir, While I appreciate your email, I must report that the stay was less than satisfactory. When I scheduled the room in advance I notified the woman on the phone that I was having work done on my home Monday and that I required a room for only the afternoon so I could sleep before my shift that evening at work. I appreciated the accommodation offered, however when I checked in Monday and reiterated the need for a quite place for the day, my request was seemingly ignored. I was given a room only a few doors away from where the staff do laundry on the first floor in front of the pool. Every hour I was woken up by staff carts heading to said laundry, staff laughing and speaking loudly to each other, and finally by over a half hour of lawn maintenance and kids in the pool. I got nearly only 2 hours of sleep before my 12 hour evening shift as a nurse in the hospital. Finally, I went to shower before leaving and the room had no hot water! There were few cars in the parking lot so I am sure a room on the second floor or even on the opposite outer part of the hotel would have been more accommodating and available. No sleep, plus a cold shower upon check in made for a very uncomfortable stay.

Rick N, Director of Sales at Best Western Palm Beach Lakes Inn, responded to this review
Thank you kiczara for taking the time to share with us your experience. On behalf of our entire staff, I would like to apologize for the issues you encountered. We dropped the ball on the placement of your room when you clearly stated your needs. I have shared this with our Management staff and will look into the hot water situation. So sorry we did not meet your expectations.

"A beautiful hotel and pleasant staff."

5
19/05/2017

I have stayed at this location multiple times. The staff is always very friendly and helpful. The rooms are comfortable. The pool and surrounding areas are absolutely beautiful and so relaxing. I would stay here again.

"Stunning, park-like resort."

5
12/05/2017

You will love it here, the staff are super friendly, the rooms and grounds are gorgeous and clean clean clean...It is like stepping back in time to the late '50's and early '60's -- Pool, flowers, cafe tables with yellow canvas umbrellas -- sooo festive. Highly recommended!!!

"Great Value, VERY Cozy"

4
10/05/2017

This was the second time we have stayed here in 3 years. Everyone was very professional and friendly. The Pool are is GREAT!!! We were in town for a family affair, great place to meet and socialize. The room attendants were extremely pleasant and helpful. Ron seems to keep avery tight ship. Total professionalism!

"Best Value Hotel in the Area"

5
08/05/2017

Again I am impressed with both the facility and staff. Our annual trek to SUNFEST cannot be better served anywhere else. We will return again year after year. Special thanks to Astrid Dawson, Ron and Teslyn, and also to the wonderful shuttle vehicle drivers that got us back and fourth to SUNFEST.

Rick N, Director of Sales at Best Western Palm Beach Lakes, responded to this review
The MadHatterPromotions is one of our favorite groups that stay with us. We look forward to having you with us each year. See you next year during SUNFEST!

"AS GOOD AS IT GETS FOR THIS PRICE RANGE"

5
08/05/2017

We needed a room for one night before boarding a cruise ship. Could not have picked a better spot. Large rooms, clean, and a fantastic pool area. There was shuffleboard, a huge chess set, beautiful pool, and a covered cabana as well as several BBQ's. We actually wished we'd booked longer so we could have taken advantage of all the amenities. On top of that, they let us leave our TWO cars parked in front of the office while we were on the cruise...FOR FREE! Parking at the cruise lot was about $224, so this was not a minor thing. Location is great for restaurants and attractions.

Rick N, Director of Sales at Best Western Palm Beach Lakes, responded to this review
Thank you tina v for staying with us. Glad we could save you some money! Hope to see you back soon.

"Great service and quality"

5
08/05/2017

Great hotel. Staff was great, so as the room. Nice pool area. Breakfast was great too. Perfect location. Across street you have a huge outlets shopping center with restaurants and supermarkets. Everything was perfect

Rick N, Director of Sales at Best Western Palm Beach Lakes, responded to this review
Thank you Leonardo D for taking the time to share with us your experience. We like perfect.

"Excellent service"

5
07/05/2017

We had a big family reunion and we had a good deal from Best Western. We felt very comfortable at the hotel that had a good size swimming pool and tables around to gather the 40 people we were. We also used the BBQ grill and spent one night in comfortable rooms. We truly recommend this hotel for their facilities close to the outlets and Target and for their friendly staff.

Rick N, Director of Sales at Best Western Palm Beach Lakes, responded to this review
We were so thrilled you booked your reunion with us martacastaneda. We enjoyed having your family here and hope to have you back with us again.

"Spring break"

4
04/05/2017

This Best Western was a very nice, clean and quiet facility. Classic and basic decor with a great courtyard and pool area that was fun to gather at for breakfast or after a long day visiting the area attractions. The location was very convenient with a mall across the street and a Target next door.

"Great location"

5
01/05/2017

Great location, Friendly people, clean and cozy, beautiful courtyard, beautiful decor.I love the fact that it's close to the beach but it's not on the beach. It is extremely close to all shops and restaurants .

"Surprised!!"

5
23/04/2017

It was great! They are very helpfull. Breakfast was great. Just and amazing place. Front desk was great Saturday night and sunday morning!! The pool area amazing and the rooms very clean everything was great at this hotel.

Rick N, Director of Sales at Best Western Palm Beach Lakes, responded to this review
Thank you Karla A for the nice review. Glad you enjoyed and thank you for staying with us.

"Overrated!"

3
22/04/2017

The hotel is an older property. I enjoyed many aspects of it, like the courtyard and pool area, the breakfast and the staff was very very good. in fact the reason i gave this three stars is because of the staff, otherwise it would have been two stars. I had to change rooms late at night because a swarm of tiny flies became present while I was eating. No problem they were professional about it. Also, the TV channels in that first room weren't working properly, i only received like 20 channels. i didn't know this because there is no channel card or guide in the room. When i got to the second room (at 11pm), it had a hundred channels. Also they put a $100 charge on your CC upon check-in. Not a "hold," but an actual "charge," which they did refund 2X for two rooms, but thought that was odd. it's not a bad option in expensive WPB, but for the price, it's seriously overrated and in need of better cleaning along with some updating.

Rick N, Director of Sales at Best Western Palm Beach Lakes, responded to this review
Thank you WillfromPhilly for taking the time to share with us your experience. We appreciate any and all feedback so we can improve our guest experience. Sorry for the issues you encountered.

"Great staff!"

5
19/04/2017

Older property but well maintained. Staff were friendly and helpful. Breakfast could have been better but did the trick,Right across the street from major shopping outlet mall. Numerous restaurants nearby. Best one was B.J'S right across the street. Close to airport for your convenience.

Rick N, Director of Sales at Best Western Palm Beach Lakes, responded to this review
Thank you b b for the kind words. We appreciate you staying with us.

"Three good nights"

5
16/04/2017

We stayed for 3 nights, because our house was tented for termites. We have a good time. Nice atmosphere and location excellent. Many restaurants nearby, the West Palm Beach outlets a cross the street. Also city place and clematis are not to far away. The hotel itself is very nice and the hotel staff very helpful.

Rick N, Director of Sales at BEST WESTERN Palm Beach Lakes, responded to this review
Thank you E3795MQgabrielm for the nice review. Glad you enjoyed your stay with us. Thank you and we hope your home situation was taken care of for you.

"Great customer service and location"

5
15/04/2017

Great location across the street from lots of shopping and dining options. Only a short ride from the beach, the ports, and the downtown area. Uber's were inexpensive and very quick and easy. The best part of our experience was the staff. They were incredible after we had a very difficult flight to West Palm Beach. They were very flexible with our accommodations and sensitive to our needs. Nice gym and beautiful pool.

Rick N, Director of Sales at BEST WESTERN Palm Beach Lakes, responded to this review
Thank you kevinbrundage for taking the time to share with us your experience while staying with us. We appreciate your kind words about our staff. I will share this with them. Hope to see you back with us soon.

"3 nights, beautiful courtyard"

4
13/04/2017

I would have given this a 5 except the bathroom door would not close. I had read in previous reviews about a bathroom door not closing. If this was the same room it should have been fixed. We told the front desk person when we left. Otherwise it was a nice place to stay. Enjoyed sitting in the courtyard. Basic Continental breakfast. Across street from outlets and BJ's(excellent place to eat).

"EXCELLANT TRIP."

5
13/04/2017

We have always had a great time staying at Best Western they have excellent staff the rooms are always clean and its location is excellent. The breakfast is good and its in walking distance to Mc Donald's and right across the street from the Outlet Mall.

"Rooms and location good"

3
12/04/2017

Good place to night over, shops are nearby and direct outlet is across the road. Stayed one night, rooms were clean. Though my sister's room, adjoining ours had ants. Not sure how? Morning breakfast at the poolside was refreshing - a good place for kids.

Rick N, Director of Sales at BEST WESTERN Palm Beach Lakes, responded to this review
Thank you Melissa J and sorry about the ants. We do have preventive programs for what hotel encounter here in Florida. Sorry about this situation.

"Room was musty..."

2
11/04/2017

We were disappointed in this room due to the musty smell that filled it. I found it hard to breath. Also, the sheets had so much bleach that I had a rash from them. There was no use in asking to be switched as our flight coming in had been delayed so long that we didn't even get to our hotel room until 4:30 in the morning. We were up and out by 7:30am. Wouldn't try again though. Pool area looked really nice though!

Rick N, Director of Sales at BEST WESTERN Palm Beach Lakes, responded to this review
Thank you for taking the time to share with us. Sorry we did not meet your expectation. We would be thrilled to have a chance to win you back.

"Our stay"

5
10/04/2017

Great service and the room was nice and roomy for me and my family especially my dog he we all sleep good. The outside patio was sweet but sadly we could not try it due to plan schedule bummer. Everything was clean that's a plus. Our room was close to where we parked that traveling back and forward is easy.

Rick N, Director of Sales at BEST WESTERN Palm Beach Lakes, responded to this review
Thank you GomuGomuNo1 and glad you enjoyed your stay. Come back when you can enjoy more of what we have to offer. We would be thrilled to have you back with us.

"Excellent"

5
10/04/2017

I would highly recommend people to stay here the staff was very pleasant and helpful and the hotel is within walking distance to many places staying at this best western was an excellent idea and I kin forward to my next trip and stay

"Except the pillows"

3
10/04/2017

Love this place. We stay here every year for Barret Jackson. Clean, beautiful pool, great location, BUT..... this year they have new pillows. Thick dense fiber pillows that have no give. Both our necks were hurting within a couple hours. I'd give this a 4 star if not for that.

"Big Improvement! Much better Experience!"

4
28/11/2016

The staff at Best Western was extremely helpful. Earlier this year I traveled for work with my colleague, and we had a horrible experience. However, once I informed the new management of past issues, they did everything to ensure that I had a great and comfortable stay. For this, I am extremely grateful and will stay in the future.

"clean, friendly hotel"

5
27/11/2016

If you are looking for a clean, friendly, pet friendly hotel then consider Best Western Palm Beach Lakes We used to stay at the La Quinta down the road, but the hotel has become run down. They seem like they have homeless staying there. The type of customers are not the same. Best Western does have a pet deposit and pet charge but if you want clean and safe this is the place to stay.

"Homey, family friendly atmosphere, great employees!"

5
23/11/2016

We were down in the area for the 18 year old baseball world series in October watching our grandson. There were a few other teams staying there as well. The teens enjoyed the pool and the lawn games. The casual breakfast offered worked great for everyone. Nice shopping area across the street. Very warm atmosphere, I felt right at home all 4 days. Older refurbished facility, but extremely clean - Mrs. J. Prater

"FRIENDLY AND HELPFUL STAFF"

4
23/11/2016

The hotel staff at Best Western was very friendly and helpful. When asked a question they were very attentive and answered quickly and correctly.The hotel was very easy to find with lots of parking. The shopping area was nearby.The whole area around the hotel had lots of stores and restaurants.

"A place to be"

5
21/11/2016

We had a great room at a reasonable price. The location was great, the staff was friendly, the room was clean, breakfast was fine. What else do we need more? If we will be back in this area, this hotel would be our choice again!

Rick N, Director of Sales at BEST WESTERN Palm Beach Lakes, responded to this review
Thank you KaiUwe66 ! You said it all and let us know when you would like to return.

"Great value"

4
18/11/2016

Lovely staff, beautiful pool. Excellent location next to a huge target, starbucks and restaurants. Good delivery options. Bed could have been firmer. No condition in room. Have to ask front desk. Lobby is pretty.

Rick N, Director of Sales at BEST WESTERN Palm Beach Lakes, responded to this review
Thank you NLWalsh. We appreciate the positive review. Glad you enjoyed your stay.

"Home away from home"

5
15/11/2016

I visit an elderly relative on a regular basis in Florida. I enjoyed the newly updated property and amenities provided- i.e. full kitchen, separate sitting area for television. The full breakfast is great and social time in the evening is a lovely way to quell the day. Location was perfect for my needs - close to I-95. I'll definitely return for my next monthly visit to west palm beach.

Rick N, Director of Sales at BEST WESTERN Palm Beach Lakes, responded to this review
Thank you ohn Edmund W and let us know when you plan to return. We look forward to seeing you again.

"Definitely coming back!"

5
14/11/2016

It was my first time being in Palm Beach and it was a lovely experience! The staff was great and willing to help and go the extra mile to help like when on of my room keys stopped working. It's quite convenient since the Palm Beach Outlets are across the street.

"Thumbs up. Definitely coming back"

5
13/11/2016

Loved this place, great staff, across the street from an outlet mall, great restaurants in the area, close to the airport. Staff is nice and friendly. Nightly rate is fair. Breakfast was decent. Shuttle service offered if you don't feel like driving to the downtown area.

"reasonablely priced, convenient location"

4
12/11/2016

We were in west palm beach for a college day preview and this was the closest, most affordable hotel to campus. The room accommodations were adequate, the pool and natural setting beautiful, breakfast plentiful. If we'd had more time, we'd have used the fitness room. It was a relaxing setting with fabulous staff. Negatives were that the bathroom door did not close unless slammed forcefully. Construction was ongoing so quite noisy in the afternoon. The area of town while conveniently located to the interstate seemed to be in a poor location directly across from the mall and surrounded by student housing. Target was right next door within walking distance. Lots of restaurants available plus gas stations.

"Ms. Harrie at desk was the Bomb!!"

5
10/11/2016

Ms. Harrrie on night shift was wonderful. Ms. Harrie went above and beyond to meet the needs of a road weary guest. Additionally I checked in after 12 a.m. and the security presence in the lobby was very reassuring travelling alone in distant city. The courtyard was well lit and fresh paint was being applied on the exterior of the building. Directly across the street from outlets, couldn't be better location.

"Great Hotel and Great Staff"

5
07/11/2016

we have been staying at this Hotel for while and each time is great The staff is very helpful and the grounds are very clean and the rates or great the hotel is close to everything that you will need while you are out of town

Rick N, Director of Sales at BEST WESTERN Palm Beach Lakes, responded to this review
Thank you Hank R! We also think our location is great! Thank you for the kind words.

"Loved it "

5
01/11/2016

It's a nice hotel. Very quiet, front desk staff was super friendly and helpful. They were understanding. The hotel was clean and breakfast was good. Breakfast area was also clean. The rooms are spacious. I liked staying here. I would definitely recommend it.

Rick N, Director of Sales at BEST WESTERN Palm Beach Lakes, responded to this review
Thank you Kislet H. We hope to see you back with us soon.

"Nice quite stay in a spacious room."

5
31/10/2016

This hotel is located just of interstate 95 so it was easy to get to. The room I had was especially large with two bathrooms and beds. The room was clean and tidy. The courtyard has a nice pool, plenty of places to sit outside and even a sculpture garden. The free breakfast was also good with biscuits and gravy, waffles, and a few other selections.

Rick N, Director of Sales at BEST WESTERN Palm Beach Lakes, responded to this review
Thank you Robby! Glad you stayed with us. Hope to see us in one of your articles.

"Highly Recommend this Best Western"

5
30/10/2016

We are repeat visitors to West Palm Beach and to this Best Western. We enjoy the area here, the setting of the Best Western, the staff and the breakfast. Rooms are well kept and decorated. The lobby is beautiful! They have hot coffee 24/7 and a wonderful breakfast area. There is plenty of seating inside or if you prefer outside, there are tables under an overhead canopy. There are more tables and chairs on the patio and around the pool, most with umbrellas. There is even a grill with picnic tables which we have used on a previous stay here.

Rick N, Director of Sales at BEST WESTERN Palm Beach Lakes, responded to this review
Thank you Cheryl P for taking the time to write this review. Glad you enjoyed your stay with us and we look forward to having you back with us soon.

"Quite nice"

5
24/10/2016

Very clean rooms and nice amenities (includes good breakfast choices every morning, wifi, HBO, Showtime, pool, games, free water and coffee all the time, in-house gym). Suggestion is they need outdoor ashtrays all around as people throw their butts in the lawn from the balconies, etc. Some garbage in back lawn (cig. butts, wrappers), not a lot but it was there. Pet friendly. We had two pets and left the room nearly as clean as it was when we arrived, thanks to our Dyson vacuum. Leaving the hotel, a clean room allows them to keep having it pet friendly. Suggestion is that beds need to be completely blocked so pets can't get under them. They were for the most part except at the headrest area where I had to stuff pillows to block that area and our cat still ended up getting underneath the bed and we had to lift it up to get her out. Suggestion is to clean under the beds too as there's lots of stuff under there. There are 4 pet rooms in the back of the hotel. They do offer an AARP discount. Overall, very nice hotel, would stay there again and do recommend it. Courteous staff.

Rick N, Director of Sales at BEST WESTERN Palm Beach Lakes, responded to this review
Thank you animalwoman for the review. I shared this with our Operations Manager. Great suggestions.

"Great hotel for the money!"

5
20/10/2016

This hotel is in a great location in West Palm Beach. Just off interstate 95 is easy access to the hotel. The hotel is clean and spacious. The rooms have recently been updated and are very clean. The rooms are outdoor exterior entrances and many face poolside. The pool is crystal clear and there are plenty of lounge areas. The hotel provides a nice breakfast with plenty of choices--and clean! This hotel is pet friendly too! Also if you love shopping then you'll love this location. It's right across the street from a large outlet mall! Lots of options for dining from fast food places to very nice restaurants. We were here for a business trip but plan to return for a vacation at the end of the year. The price is right for the value!

"Excellent choice for airport"

5
16/10/2016

Really great location, just off 95, next to a gas station and opposite a mall. Breakfast was excellent, you can make your own waffles - went down well with my daughter. The room are around the pool and lots of other entertainment there too. Overall I was really pleased, good value for money.

"Return visit even better than first"

5
12/10/2016

This hotel knows it's lane. This is not a five star resort, but it's about the best a small budget hotel can be when you do the little things well. Last time we came without the kids, this time the kids came and they loved it. The played chess on the big board, shuffleboard and loved the pool. They had fun chasing the lizards around. They loved being near the outlets and Target. We had the Junior suite (max 6 people) and it was amazing ! much better than I expected. The property is well maintained and tidy, the breakfast is great, and the i95 is right by for easy access to anywhere in South Florida and beyond.The whole foods at the outlets is handy. Every single staff member we saw greeted us with a "good morning" or "good afternoon". There is also a guest laundry. Housekeeping was good. These guys are a good example of how you can be a great hotel at a bargain price if you take care of the simple things.

Rick N, Director of Sales at BEST WESTERN Palm Beach Lakes, responded to this review
Thank you meljup for the very kind review. You articulated exactly who we are and what we try to be. Glad you enjoyed your stay.

"Wedding Day"

5
11/10/2016

Great time at the wedding. Staff did a wonderful job making this a great day. Wonderful staff workers from the van drivers to the morning breakfast helpers. Breakfast was simple. Coffee can be a little better by purchasing a coffee maker.

Rick N, Director of Sales at BEST WESTERN Palm Beach Lakes, responded to this review
Thank you verdug01 for the kind words. Glad you enjoyed your stay.

"Awesome Visit"

5
11/10/2016

My recent stay was even better than the last. I really enjoyed the helpfulness, kindness, and assistance of the staff. I also appreciate the beautiful upgrades they've applied to the location. Makes you feel very comfortable, and relaxing. The location is directly across from The Palm Beach Lakes Mall, and next door to Target. So you have shopping , and excellent eateries at your fingertips. I always stay here when possible easy access to I95, and the Florida Turnpike.

Rick N, Director of Sales at BEST WESTERN Palm Beach Lakes, responded to this review
Thank you Valerie B. How kind of you to take the time and share with us. Your review is like an advertisement for the hotel. Very much appreciated.

"Amazing Staff, especially RON"

5
07/10/2016

We evacuated our home because of Hurricane Mathew and stayed for it's duration at this Best Western: super clean, and unbelievably helpful and amazing staff who were incredibly attentive, comforting and efficient during the entire storm. Special commendation to RON at the front desk! I know where we'll hole up for any other 'cane that comes our way!

Rick N, Director of Sales at BEST WESTERN Palm Beach Lakes, responded to this review
Thank you Liz S. I already printed this out and shared it with the entire staff. We hope you and the family as well as your home are ok. See you for the next"cane".

"Lots of help with our meetings at Best Western and when we need sleeping rooms"

5
01/10/2016

We have used this Best Western Palm Beach Lakes Inn on a different occasions. We have had meetings there and booked sleeping rooms. We always get lots of help from Astrid at this Best Western Hotel to make sure the meetings go well. For the sleeping rooms she gives us the best rates and service as do the other staff of the hotel. I highly recommend this place.

Rick N, Director of Sales at BEST WESTERN Palm Beach Lakes, responded to this review
Thank you patrick5001 ! We love Astrid. She is amazing. I will share this review with her and my General Manager. We appreciate the kind words.

"Life saver"

4
30/09/2016

My family and I was suppose to go on the Bahamas paradise cruise.Due to a situation we had we were unable to go.Our flight to leave to go home was in 2 days.So I went online to search around and with the help of the cab driver he told us about this hotel.I must say Marie that works the front desk was very helpful and understanding.I explain our situation and she saw to it that everything was comfortable and good for us.This hotel is right across from the outlet and target right next door.We also use the shuttle bus which was very inexpensive it was one price and took us everywhere we wanted to go,but had to be in the 3 miles radius. I would come back to this hotel and will recommend any to check it out .

"Tes Rocks"

5
23/09/2016

Teslyn, marie, boyd, roni and al... thanks for a fantastic job. Love your place! Great stay! The only bad thing is that there is no bar and security frowns on swimming naked at midnight. If you get lucky Tes will be in charge....she is unbelievably funny. Go Ducks!!

"Mini vacation"

5
12/09/2016

The kids were away in Disney and the adults got to go on their own little vacation. We stayed at this hotel and had a terrific time. The staff at the front desk is very friendly and goes out of their way to make you happy. The breakfast is good. The staff work very hard and it shows. The courtyard and pool area are well kept and so soothing. We are planning to stay again this weekend.

Rick N, Director of Sales at BEST WESTERN Palm Beach Lakes, responded to this review
Thank you Melissa P for the kind words on your mini vacation. See you again soon.

"Great Place, Excellent Location"

5
06/09/2016

My wife and I truly enjoyed our stay. Whether it's business or pleasure, this is the spot. Great staff, great breakfast! Close to great shopping and and the airport, the Best Western was a home run for us.

Rick N, Director of Sales at BEST WESTERN Palm Beach Lakes, responded to this review
Thank you Jason C. Glad you and the iwfe enjoyed your stay. Glad we were a homerun for you.

"They really do give service"

4
05/09/2016

What fantastic staff. There were problems with my door lock. Fixed almost immediately. The room was spotless. The breakfast facilities were very good. I checked out with very little notice as friends came and refused to take no for an answer re staying with them. Reception did all they could have done to assist me whilst I waited for them to arrive. Teslyn, Danielle and Jenn you set the bar high for others to match. I will almost certainly come here again This was home without the hassle. Thank you all

Rick N, Director of Sales at BEST WESTERN Palm Beach Lakes, responded to this review
Thank you Merewoodman. I will share your review with the mentioned staff members. Thank you for taking the time to mention them and their service.

"Great Location for the price"

4
02/09/2016

My daughter and I were looking for a quick getaway and so we reviewed a few options through Trip Advisor. This hotel is in a great location as it is close to the outlets and great shopping. It is really convenient. It is an older style property but our room was super clean, the front desk staff we all friendly and helpful, and the beds were comfy. For the price, this is a good option if you aren't looking for luxury but need a super clean place to stay.

Rick N, Director of Sales at BEST WESTERN Palm Beach Lakes, responded to this review
Thank you Nancy M for sharing your experience about your stay. We try very hard to provide a clean and safe place to stay. Glad you enjoyed your stay.

"Nice Hotel"

5
28/08/2016

We enjoyed our stay at Best Western. I will definitely stay here again. The continental breakfast was great. I loved the sausage and gravy most lol. We love how the hotel is close to the mall and target and all other nearby areas. 10 out 10 for Best Western

Rick N, Director of Sales at BEST WESTERN Palm Beach Lakes, responded to this review
Thank you Faith C for the wonderful review. We appreciate you taking the time to share with us about your stay.

"Sometimes Less...Is really MORE!"

4
27/08/2016

My husband and I recently stayed at the Best Western Palm Lakes back in the beginning of August and really was surprised at how nice the hotel was. Open arrival, we nearly passed the hotel, due to the sign not being raised high enough, so that it stands out when you drive off the main highway. Once we walked inside the hotel lobby, it looked really nice, with modern, chic decor and fall like colors such as plums, tans and earth tone colors. The eating area for breakfast is also located in the lobby, with the restrooms on the corner right and there was also a tea and coffee station for guest wanting a hot beverage. My husband and I chuckled as you can smell the chlorine from the pool area in the lobby. Nonetheless the pool area looked good and we had to walk outside and pass the pool area to get to our room. I was happy that our room was facing the pool area. There is no elevator in this hotel as it's a two story hotel. As we finally walked along the room doors and came upon our room number, we were a bit hesitant as we thought this looked like a motel. But alas! As we opened the door, much to our surprised, the room was very spacious and we entered a sitting/living room area and a kitchen/dining area to eat. The kitchen area also had a sink to wash dishes, a refrigerator, a microwave, drawers to store away food and a spacious counter top. There was also a table with four chairs in the kitchen area to sit and eat. We were very pleased. Next, we open another door leading to the bedroom and was impressed at the size of the room and the closet space. The bathroom was somewhat small but that didn't really bother us. We loved the fact that the living room and bedroom had a door to separate the two. So you can literally close your bedroom door, and a person waiting in the living room area cannot see you. I must say, we got a great deal on such a spacious room. It looked like a one bedroom apartment that you could totally live in. We had the King suite and really loved the room. The decor had a mix of oranges, browns and tans and the whole color scheme of the room throughout, came together nicely. Another added bonus to this hotel is the location. It's literally next door to a Target and you're basically on a strip with the mall right across the street. There's also restaurants you can choose from like "Red Robins" a Steakhouse and this Asian cuisine "Pei Wei" diner, which was really good. This is great for those who does not want to drive and prefer to do leisurely walks along the strip. This is also for those that want to grab a quick bite to eat. Do wear lots of suntan lotion as the sun can be brutal at times. My husband and I stumbled on this awesome restaurant called "First Watch" as the breakfast that was offered at the hotel was not good at all. There were slim pickings at the hotel and I think breakfast ended at 9:30 a.m. or 10:00 a.m. First Watch is a healthy breakfast/brunch restaurant that was really good! They food there was unbelievable and healthy! In a nutshell, if you're visiting the West Palm area in Florida, I highly recommend this hotel. The price was right and you're in walking distances to shopping and various eateries.

"Business trip"

5
25/08/2016

Friendly staff, clean rooms, pool area and lobby very clean. Breakfast was good always kept full. A lot of places to eat, outlet mall across the street. Area very safe. Very quiet, bed comfortable didn't care for the pillows but that is just me I always bring my own.

"not quiet, not new"

2
24/08/2016

I asked for a quiet room, got put on the pool side of the motel--and right next to the room where laundry was done by the cleaning staff. Which was still going on at 9pm. There were substantial gaps all around the door to the room, plenty of space for the Florida wildlife (bugs) to get in. The breakfast was not very good, unless you're into the waffle making. The eggs cannot be described. The sausage patties were dripping grease. No yogurt or anything else that could have been easily spirited out to the rooms. The manager informed me at checkout that I should have called security about the noise--who knew they had security? I do not recommend this motel, especially at the price I paid. I live in Florida, but still get socked with the excessive taxes. Since I was there for a funeral service and to see a friend in Hospice, who was dying, this place did nothing to make it easier. So you might want to stay elsewhere.

"Missed flight - overnight here"

3
24/08/2016

Missed my flight and had to overnight. I like Best Western and am a platinum rewards member. Very nice reception experience. The receptionist was very friendly and accommodating. Gave a good reference for dinner and arranged for my transportation to the airport in the morning. The hotel is dated and needs to have upgrades to the guest rooms. Looks old but was sufficiently clean - especially the critical area; bathroom. The room had a damp smell and was bothersome to me. Just needs a good deep cleaning in my opinion. It was ok for the price paid of $89. Did not have breakfast due to a 4:00am departure, so cannot offer a comment.

"Great Place to Stay!"

4
22/08/2016

Clean, well kept, good central location, great ameneties, good value. All employees were kind, helpful, friendly except for one. A little understaffed on front desk but still a great value overall! We really enjoyed the pool and landscaping with lots of places to sit outside alone or with a group to relax and/or reflect.

"Restful Night"

5
22/08/2016

We only stayed one night this time and it was awesome. The room was nice and clean. We went for breakfast the following morning and were appreciative of the cleanliness of the hallways and all the guest areas. Hoping to stay longer the next time we go.

"good place to stay"

4
16/08/2016

Great location and hotel. we enjoy staying here , attention was good and we will look forward to stay again in the next coming trips. thanks to all your employees. it was very clean. pool area was really comfortable

Rick N, Director of Sales at BEST WESTERN Palm Beach Lakes, responded to this review
Thank you Walter/leonardo A for the kind words. Glad you enjoyed your stay.

"Our Home Away From Home"

5
10/08/2016

WE love this location because it's so convenient to wherever we have to go. Couldn't believe it when we found a Home Depot a half block from our hotel. There's no parking problem here. For my husband and I, we will have it NO other way. Whenever we plan a trip, Best Western is ALWAYS our first choice.

Rick N, Director of Sales at BEST WESTERN Palm Beach Lakes, responded to this review
Thank you Rosemary T for making us your first choice in hotels. I hope you found us up to the brand standard. Hope you are a rewards member. If not, please ask next time your here.

"Perfect place to stay for concerts at Perfect Vodka Amphitheater"

5
08/08/2016

This location (just off I-95) is the perfect place to stay if you are going to Perfect Vodka Amphitheater. The entire property is meticulously clean, inside and out. We hung out at the pool area prior to our concert, then took Uber to and from the concert ($25 each way).Check out wasn't until noon so we could sleep in after a late night. All of the employees that we interacted with were very polite and helpful. We will be staying here for any future concerts!

Rick N, Director of Sales at BEST WESTERN Palm Beach Lakes, responded to this review
Many thanks McCue3030 for pointing out the fact we are the Perfect place to stay when seeing great shows at the Perfect Vodka Amphitheater. We look forward to seeing you soon.

"Business Trip"

4
08/08/2016

The staff is very nice and friendly, they always greet you with a smile. They are very pleasant and welcoming. The rooms have always been clean and comfortable. The court yard is beautiful. Great location for my trip.

Rick N, Director of Sales at BEST WESTERN Palm Beach Lakes, responded to this review
Thank you Kim S for the kind words. Our staff takes pride in their work and we are glad it shows.

"Lovely Place"

5
07/08/2016

The hotel is clean, the staff is wonderful and the garden/pool area is amazing ! We stay whenever we do an event in West Palm and have never had a bad experience ! I have traveled with my Girl Scout troop as well as personal and have never been disappointed.

Rick N, Director of Sales at BEST WESTERN Palm Beach Lakes, responded to this review
Thank you Waterfall1530 for staying with us. Glad we live up to your expectations. Hope to see you back real soon.

"Wonder stay while visiting family for 8 days."

5
03/08/2016

The grounds are exactly like the photos on the website. It does not disappoint! The breakfast offered has a good variety to satisfy family members' different tastes. The pool has a lift to lower in persons who need it to enjoy the water. Any concern was answered quickly with fast fixes and a most friendly concierge staff. Good directions are given. The housekeeping staff was especially kind and friendly.The room had no odor and was well-cleaned each day. We will surely stay again, now that we have our 'new' WPB hotel. So convenient to everything in West Palm Beach. Stay here for drama-free relaxation the way South Florida way of living.

"Very Nice"

5
02/08/2016

This hotel was very clean, quiet, relaxing, and beautifully landscaped. The staff was friendly as well. Bathroom was clean and had plenty of towels and a blow dryer. The bed was comfortable and had nice big fluffy pillows. The courtyard was beautiful and has many activities the whole family can enjoy a life size chess board, shuffle board, a little monkey bar looking set up (maybe their gym not sure :)) and a pool.. Great stay really enjoyed this hotels setup. On our way to the Bahamas short drive to the port from here.

Rick N, Director of Sales at BEST WESTERN Palm Beach Lakes, responded to this review
Thank you Malissa W. Hope the rest of your trip went well. Come back and stay again.

"Great downtown hotel"

5
01/08/2016

This is a great downtown West Palm Beach hotel and the only one that I found that was affordable. It is right across the street from the Palm Beach Outlet Mall and good restaurants and very close to downtown West Palm. Very clean and excellent staff.

Rick N, Director of Sales at BEST WESTERN Palm Beach Lakes, responded to this review
Thank you Elizabeth S for the kind words. We hope to see you back here soon.

"Vacation"

5
30/07/2016

This hotel is a great location for shopping right across from the Outlet stores. Also great restaurants and close to I 95 to get to other destinations for visiting. Have Family in South Florida and it is close enough to go and visit without staying down there

Rick N, Director of Sales at BEST WESTERN Palm Beach Lakes, responded to this review
Thank you Gregory C, We love it when people spend their vacation with us. You become family.

"This was a great place to stay and well worth the money"

4
29/07/2016

The experience at the Best Western Palm Beach Lakes began with the most helpful front desk clerk. He was there every morning while we were staying. The other female desk clerk was also very helpful. Breakfast selection was very good....the only thing I would have preferred was scrambled eggs rather than hard boiled. Our room size was nice and it was very clean. The bathroom area needed updates though. The grounds were well maintained with a large pool, shuffle board area, life size chess game and a large bar b que grill.

Rick N, Director of Sales at BEST WESTERN Palm Beach Lakes, responded to this review
Thank you MissouriEducator! The gentleman's name is Ron and he does a wonderful job for us. The whole staff does. Thank you for sharing. I will share this with the front desk and Ron.

"Good hotel, sketchy area"

4
28/07/2016

The hotel is really clean and good, the breakfast was all right. The only down fall for me was the location. I didn't feel quite safe in the area, but that's my opinion. Our room was big, we had a lot of space to get all of our luggage inside the room and not to leave it in our car.

Rick N, Director of Sales at BEST WESTERN Palm Beach Lakes, responded to this review
Thank you sclarebout. The area has improved greatly since the opening of the Palm Beach Outlets. We also have security nightly on property.

"Want to get away !"

5
27/07/2016

The property was old southern style with Hospitlity that charms you ,that brings smiles ! The staff was very helpfully and friendly. The breakfast was great and very nice decor ,relaxing as you view the wonderful flowers and the pool !

"Nice Hotel!"

4
26/07/2016

The room was clean and fresh. Nice hotel. Breakfast was very good. The only problem was the room refrigerator, it was not very cold only cool. Swimming pool is nice. Location is close to many things!!

"Friendly staff"

5
24/07/2016

Always stay at this Best Western when I come down to work in West Palm Beach. The staff is super friendly and the have a good continental breakfast including the great waffles. It is a little bit older but very well maintained

"Thumbs up"

5
21/07/2016

I was a looking for a hotel near Fort Lauderdale airport but little did I know that I booked a hotel near West Palm Beach airport . I was in a rush when I did the booking and since I have good experience of BW in the past, I decided to stay in this place with family. As usual , it's a good place to stay in. The location is perfect since it is close outlet and target and other stores. Highly recommended.

"Overnight stay"

4
21/07/2016

This hotel was recently renovated and they did a good job. The front desk staff are friendly and helpful. The pool area is very nicely landscaped with a giant chess game you can play. The room was good sized and the beds were comfortable. I would definitely stay here again.

"Best Western West Palm Beach"

5
19/07/2016

very clean, pet-friendly hotel that does not smell of pets. Staff is very courteous and helpful. They have green areas to walk you pet. The grounds are well kept a general good appearance. Pet-friendly rooms are tiled which gives the room a clean and fresh look.

Rick N, Director of Sales at BEST WESTERN Palm Beach Lakes, responded to this review
Thank you Carl618. Glad you could travel with your beloved pet. And yes, we work very hard in making all of our rooms clean and fresh. Hope to see you soon.

"On our way to Ft Lauderdale"

5
15/07/2016

Excellent! The room was clean and facing the spacious and well maintained courtyard. The staff was friendly and made you feel at home. Breakfast was awesome with the option of eating outside. Restaurants are within a 5 min walk just across the street. Very quiet area and we will definately stay again if in the area.

Rick N, Director of Sales at BEST WESTERN Palm Beach Lakes, responded to this review
Thank you gbarron1497. We are so glad you enjoyed your stay with us. I love the fact that we made you feel at home. And many of our guests like eating breakfast in the Courtyard.

"Heaven in Florida at a Reasonable Price"

5
14/07/2016

The rooms were clean and spacious. The beds were comfortable with enough pillows to meet everyone's needs. The pool was fabulous and big enough for everyone. The kids loved the giant sized chess game and since we stayed for a week it was nice to have the grill for a cookout to save some $$. The staff were wonderful, always having a smile on their faces and always had answers to all our questions. Loved the concept of all the rooms around the pool. We will come here again!

Rick N, Director of Sales at BEST WESTERN Palm Beach Lakes, responded to this review
Thank you Jean C so much for taking the time to write this review. I love the "Heaven in Florida" We are so glad you and the kids enjoyed your stay with us. And we enjoy providing our guests with the picnic area and grill.

"Son's wedding"

4
11/07/2016

The employees were most helpful and truly tried to accomodate. We were able to book rooms next to or nearby for several groups as this was for a wedding in the area. The only problem we encountered was, after being told we could have a porta-crib for my grandson, a 1 year old and after mentioning it to several desk clerks, I was told by the night clerk that there wasn't room for it in the room my son, wife and other 2 children were occupying. I said, ok but said I would be talking to the manager the next day as they had promised that it was available. Lo and behold, near midnight, a porta-crib arrived and fit just fine in the room. Other than that, no problems as it was a nice place to stay. Good breakfasts, a great pool for the kids to swim in and other things to do. The rooms were clean and neat and so thankful that they arranged to get us on the 1st floor near the pool. Thanks to all for making it a nice stay. I would definitely stay there again if in that area.

"Service with a smile."

5
11/07/2016

A very friendly hotel great people & service the room was a good size the wifi worked great the view of the pool was awesome there are several things for kids to keep busy so yes it is a kid friendly Hotel the free breakfast was good not great. The front desk girl at check in was very sweet her name is Teslyn so stop in & say hello.

Rick N, Director of Sales at BEST WESTERN Palm Beach Lakes, responded to this review
Thank you SUERICH525 for the great review. We appreciate you taking the time to post this. I will share with Teslyn and she will be rewarded.

"As always, wonderful!!"

5
08/07/2016

I frequently visit the BW Palm Beach Lakes due to the extraordinary staff. They go out of their way to make sure each of my needs are met. Always a smile and a hand shake. The rooms are clean and spacious, and there are many areas to socialize or just relax in solitude. I look forward to seeing all the staff again soon.

"Great value, great quality"

5
04/07/2016

We were there for only one day but I can say it was definitely worth it the place(office and room) was very clean, friendly staff and the breakfast was also very good. I definitely recommend it to anyone

Rick N, Director of Sales at BEST WESTERN Palm Beach Lakes, responded to this review
Thank you Jennifer B for the kind review. We are so glad you enjoyed your stay.

"Great outdoor courtyard!"

5
02/07/2016

The courtyard pool area is great for taking pictures. My kids loved the oversize "walk on" chess board in the garden. The kidney shaped pool is large and the deep end is 7ft. which is great for serious swimmers. Also the belgium waffles at breakfast were amazing.

Rick N, Director of Sales at BEST WESTERN Palm Beach Lakes, responded to this review
Thank you rdockeray. Glad you enjoyed your stay. And yes, our Courtyard is unique.

"" SEE YOU WONDERFUL PEOPLE AGAIN NEXT YEAR ""

5
01/07/2016

It is a blessing from Jehovah God when I walk into this hotel again. I know the wonderful staff and the security will help me quickly with any problem I may have the housekeepers the clean rooms the great food is always the best, the careful and kind speaking drivers makes you feel like royalty. It hurts my heart deeply when I have to say farewell see you again next year to the wonderful people at this hotel

Rick N, Director of Sales at BEST WESTERN Palm Beach Lakes, responded to this review
Thank you CYNTHIA W for the kind words. We look forward to having you back with us soon.

"Return Customer"

4
30/06/2016

I have been staying at this hotel for years. Front desk staff is always friendly and helpful. The property is under renovation but still a pleasant stay. Rooms that have been renovated are very nice, always fresh crisp and clean. Happy with my stay. Only downside one of the van drivers very rude and abrasive.

Rick N, Director of Sales at BEST WESTERN Palm Beach Lakes, responded to this review
Thank you Jade M for taking the time to wrote a review. Glad for the most part everything was good. I will bring your review to the attention of our GM to address our can driver. Sorry for any issues.

"No doggie or chemical smells!"

4
25/06/2016

When traveling with dogs, it's not unusual to encounter a room that smells like a kennel or worse. It was a delight to have a clean room that did not have any undesirable scents. The doggie walk area was conveniently adjacent. Beds comfy, front reception personnel pleasant and helpful. Would I stay again? A big yes.

Rick N, Director of Sales at BEST WESTERN Palm Beach Lakes, responded to this review
Thank you Ladihwk for the kind review. We try hard to make our pet rooms clean and comfortable. We look forward to seeing you back with us.

"Bad"

1
23/06/2016

There was a high season in Palm Beach and even this disastrous place was almost $200/night. While it is located close to many stores, across the street from a really terrific Whole Foods, the hotel itself was just plain disguisting. There is nasty smell everywhere, and I literally felt sick after being in the room for 30 minutes. I ended up just leaving in the middle of the night and paying for a better place to sleep, but this hotel should never charge rates that high, no matter how sold out the area may be.

"Not bad for the price"

3
22/06/2016

Got a good rate by booking on trip advisor. Average motel style. We stayed in an upstairs room which was clean. Some of the rooms downstairs allowed smoking and pets. Room was standard, clean, but not above average. Seemed a little old, musty smell, A/C a bit weak. Website said it has newly renovated courtyard, but rooms could use some renovating as well. Breakfast was okay. Ended at 9:30am and by the time we got there at 9:15 some of the food was already depleted, no more forks out, and tables had not been wiped in between guests. Overall, it was not bad for the price for our one night stay.

"Great Location"

4
22/06/2016

This hotel is in the midst of being remodeled. The lobby is very nicely decorated as are the rooms that have already been refurbished. The pool is area is great and lushly landscaped, it even has a giant chessboard for play. The staff were courteous and the continental breakfast was well stocked with the usual fare (cereal, bagel, make your own waffle, eggs, sausage, fruit, etc). The location is great, beside a target and across from an outlet mall right off I95. I would recommend, especially considering the price.

"Lovely place to visit."

4
21/06/2016

Really Enjoyed my time there, and it was comfortable for my family.The continental breakfast was ok. The pool was lovely. There we a lot of reptiles I am not a fan, but it was expected. I would consider to visit this hotel again if I vist, the customer service was awesome.

Rick N, Director of Sales at BEST WESTERN Palm Beach Lakes, responded to this review
Thank you tinalouise85. Glad you and your family enjoyed your stay with us. We would be thrilled if you returned and stayed with us again.

"Water turned off mid day"

4
18/06/2016

They turned off the water at noon without early notification. I was at the pool and could not shower when I needed to! They could have posted signs at breakfast and the pool that the water was being turned off. This was not a professional way to handle the situation and if I was notified early enough it would not have been an issue. Leaving a phone message in the room is not enough!

Rick N, Director of Sales at BEST WESTERN Palm Beach Lakes, responded to this review
Thank you David O for your feedback. We are so sorry but we had an emergency and had to turn off the water to correct the issue. Sorry we did not meet your expectation in handling this issue.

"Very nice hotel!"

4
15/06/2016

Nice hotel, room was very clean. Pool area was very cozy. Close to everything. Outlet Mall right across the street. Taget right next store. Staff where very friendly And breakfast was good. But they do require $100.00 deposit on the room. Which was refunded at checkout.

Rick N, Director of Sales at BEST WESTERN Palm Beach Lakes, responded to this review
Thank you Doreann68 for taking the time to write this review. Glad you enjoyed your stay with us.

"Great Hotel"

5
06/06/2016

I'm so impressed with this hotel. What a beautiful courtyard and pool. The Breakfast was delicious. The perfect location with lots of restaurants and shopping within a short walk. The staff was very nice. Parking was a breeze. I'll be back. Best value in West Palm Beach.

"Weekend Stay"

5
03/06/2016

Fabulous location. Loved all the shops across the street from the hotel. Visited friends and did not wake up early for breakfast, but the room was really comfortable. Liked to see the Security Guard at the parking lot at 3am.

Rick N, Director of Sales at BEST WESTERN Palm Beach Lakes, responded to this review
Thank you Millie O for taking the time to write this review. We appreciate any and all feedback. Glad you enjoyed your stay.

"Husband and I went for a weekend get away."

5
30/05/2016

Room was great. Clean and fresh. It was a very nice place to sit and relax or walk around the grounds and enjoy the landscaping. Plenty of places to sit and enjoy the amenities. Breakfast served each morning. The staff was very friendly and helpful. Will keep it on our place to stay in that area

Rick N, Director of Sales at BEST WESTERN Palm Beach Lakes, responded to this review
Thank you nmatte2007 for taking the time to share your experience while staying with us. I will share this review our staff at our weekly meeting.

"Pleasant Stay"

5
30/05/2016

The Best Western Palm Beach Lakes offers excellent service for the price. They have complimentary breakfast that includes, coffee, tea, pastries, bread, cereal, fruits, etc. The facility is conveniently located close to restaurants, outlets, Target, gas stations, public transportation, airport, the Palm Beach cruise terminal, City Center, etc. This hotel's grounds, garden, swimming pool area are beautiful and well maintained. My room was very clean. It had a flat screen television, microwave and coffee maker. The staff was professional. I want to acknowledge Teslyn, Jenn and Lakia. They were courteous and pleasant. Lastly, the hotel offered transportation for a ridiculous fee. I paid $20.00. That fee included transportation to the city center and the airport. I will definitely choose the Best Western Palm Beach Lakes again.

Rick N, Director of Sales at BEST WESTERN Palm Beach Lakes, responded to this review
Thank you az09ritmo for the kind words. We look forward to having you back with us.

"Great hotel & Friendly staff"

5
29/05/2016

I travel for a living & stay @ around 30 hotels a year. This by far was one of the nicer locations. It isn't over priced for the location, friendly staff, great atmosphere, I will deff stay again. Jennifer was super friendly & helpful at the front desk she wrote down the front desk number and told me to call if I needed anything. They have laundry, outdoor pool, cookout grill, benches everywhere, tents to sit under, giant chess board to walk around on, vending, and at breakfast they have waffle maker most BW just have pancakes. Oh and Pleanty of seating for breakfast I've stayed at few BW where I had to stand and eat. I have no problem giving 5 stars. Nicest touch I feel is being rewards member at Gold level very close to Platinum they gave me me welcome bag with bottle of water, bag of pretzels & two fruit bars no other BW has never done this. Was only staying the night on business, but would return & stay longer for personal trip.

Rick N, Director of Sales at BEST WESTERN Palm Beach Lakes, responded to this review
Thank you for the kind review. I will pass along the kind words about Jennifer to our Front Desk Supervisor. Thank you for taking the time to share.

"2 complaints"

3
24/05/2016

Chose this hotel because it was near my niece appt. The 2 complaints I have are, that the breakfast was terrible and bathroom had make up on door knob, light switch and shower curtain. Other than that it was a nice hotel.

Rick N, Director of Sales at BEST WESTERN Palm Beach Lakes, responded to this review
Thank you Eddie B for sharing your experience about your stay. We do serve a complimentary Continental breakfast and most of our guest really enjoy it. I would like to hear why you thought it was terrible. Please email me why so I can bring it to the attention of management. Thank you.

"Great hotel, great staff, immaculate grounds"

5
24/05/2016

Love this hotel. Staff are friendly, grounds are immaculate, and they did some extensive renovations. They also have a great breakfast and provide a free newspaper. The location is very close to a mall and many restaurants.

Rick N, Director of Sales at BEST WESTERN Palm Beach Lakes, responded to this review
Thank you Denis D! Glad you enjoyed your stay!

"great hotel"

5
23/05/2016

this was my first time going to this hotel.i had a great time the staff members were incredible specially the housekeeper that did my room her name was mireya . she helped me with everything that i needed and the room was always clean thanks to her.i also enjoyed going to the outlet mall that it was just steps away from the hotel.

Rick N, Director of Sales at BEST WESTERN Palm Beach Lakes, responded to this review
Thank you marysanchez221 for the kind words. I will share this with our Operations Manager who oversees the housekeeping department. Glad you enjoyed your stay.

"Very nice staff and courtyard area."

4
22/05/2016

Clean room and comfortable bed. Outside property needing some clean up but the inside was good and the staff was very helpful and nice. Glad they had the property secured at night with a security guard made me feel safe. Great location with nearby shopping and resturants.

Rick N, Director of Sales at BEST WESTERN Palm Beach Lakes, responded to this review
Thank you maryts5937 for taking the time to write this review. Yes, we do have security 7 days a week from 11:00 PM to 7:00 AM.

"just a pleasant passing thru visit for me"

4
21/05/2016

ezi and friendly check in, nice room and good location with restaurants/bars nearby as well as retail outlet an closeness to i95, relevant to me, just passin thru on my way back to Miami and flight back to uk, will stay again....

Rick N, Director of Sales at BEST WESTERN Palm Beach Lakes, responded to this review
Thank you vincentbolton for the kind words. Hope your trip to Miami was good and your flight back to UK. Hope to see you back with us soon.

"good location for shopping"

3
21/05/2016

Older property just off I95 freeway so very easy to find. Opposite the hotel are the Palm Beach Outlet Malls with all the shops you need. Have to drive a little way to the centre of town so a car is required. Rooms are well maintained and there is a nice swimming pool in the middle of the hotel grounds. Free breakfast and parking so good value option for this area.

Rick N, Director of Sales at BEST WESTERN Palm Beach Lakes, responded to this review
Thank you sydney69England for the review. We do offer a shuttle service so next time you stay, ask us about it. Thank you for the kind words.

"good location"

3
19/05/2016

overall the hotel is alright, due to that it's renovating part of the rooms. we've selected this hotel because of its location, it's close to the airport, yet there're many restaurants and shopping centers to choose from near by. However, the shower faucet in the bathtub didn't work properly, also the hot water is not consistent. the breakfast wasn't that good, everyday is the same food. the bed & pillows is not that comfortable. the internet is kind of slow. The best part of the hotel is the swimming pool, which is very relaxing and nicely decorated.

Rick N, Director of Sales at BEST WESTERN Palm Beach Lakes, responded to this review
Thank you Linsheng H for your feedback. We appreciate any and all reviews. Sorry that you had some issues, I am hoping you notified our front desk so we could address these.

"Surpassed exceptions!"

5
17/05/2016

Easy check-in and warm greeting from front desk agent Ron-- at the rate quoted ! On busy highway but no traffic sounds inside lobby, room or pool. Very clean, staff very friendly, wonderful breakfast, and a reasonable rate for two , to and from port $35. Van ride with Harry was enjoyable and he is a careful driver. Large mall across the street and Target on Hotel's side a block down. Pei-Wei and other fine restaurants within walking distance. Highly recommend this hotel with reasonable rate and great service.

Rick N, Director of Sales at BEST WESTERN Palm Beach Lakes, responded to this review
Thank you Josie F for the feedback. I will share this review with Ron and Harry. And yes, we do provide shuttle service for a minimal cost. Glad you stayed with us. Hope to see you back soon.

"Home away from home"

5
16/05/2016

Love this place! I travel a lot and stay in hotels at least once a month. Whenever I come to West Palm beach, I always stay at this Best Western. The Manager, Teslyn, is ever accommodating and super attentive. I highly recommend this clean, comfortable and relaxing hotel! One of the best!

Rick N, Director of Sales at BEST WESTERN Palm Beach Lakes, responded to this review
Thank you Albanyconductress. I will personally share this review with Teslyn. Glad you find our hotel to your liking. We love good reviews from seasoned travelers.

"Nice pool area, good location"

5
14/05/2016

Don't judge a book by its cover. We were skeptical when first arriving when we saw construction workers remodeling rooms with lots of trashy debris around. But our stay couldn't have been nicer. The hotel made sure that the workers were completed with their noisy work and cleanup before 4:00 and didn't begin again until after 9 a.m. The pool area was lovely with lots of fun things to do. We were put into a Jr Suite which was huge with two separate bathrooms and a nice sitting area. The hotel paid attention to our special health/allergy needs and had made sure to prevent problems from occurring. The breakfast buffet was delicious with varied choices.

Rick N, Director of Sales at BEST WESTERN Palm Beach Lakes, responded to this review
Thank you ecocmax for taking the time to share this review. Glad you liked our Jr. Suite. My favorite room at the hotel.

"Great Location"

4
14/05/2016

We used this hotel as a one night stopover on the way to Miami, and being right next to the I-95 it was ideal. Lots of useful stores close by, including an outlet mall across the road. The rooms are arranged around a very attractive pool area. Complimentary breakfast, simple but OK. Comfortable beds, good sized rooms, would definitely recommend .

Rick N, Director of Sales at BEST WESTERN Palm Beach Lakes, responded to this review
Thank you Chrisrr22! We love our courtyard as you do! Come back soon.

"Excellent Stay"

5
12/05/2016

An outstanding hotel. The entire staff goes out of their way to make your stay comfortable. Clean rooms, great breakfast and a beautiful pool area. I would recommend this hotel to everyone. The hotel is close to everything in Palm Beach. An Outlet's Mall across the street for your shopping pleasure.

Rick N, Director of Sales at BEST WESTERN Palm Beach Lakes, responded to this review
Thank you 426kenc for the kind words. We look forward to having you come back.

"Personal"

5
12/05/2016

We've stayed here several times over the last 4 years, due to my daughter attending college there. We are always pleased. They do have some remodeling going on right now, but didn't interfere with our stay.

"Great Hotel"

5
12/05/2016

This hotel is clean, comfortable, great staff and a beautiful pool area. The hotel is located close to everything with an Outlet's Mall directly across the street. Very good breakfast with great coffee. Lots of variety for everyone. I would recommend this hotel to everyone.

"Too noisy!"

5
11/05/2016

My family has stayed at your hotel several times while visiting our daughter at college in West Palm Beach. We come back again and again. The continental breakfast is the best we've ever had at any hotel in the US! The staff is exceptionally nice. We love the dining area and the pool. We appreciate all the updates you are making to your rooms. And the grounds are so well kept. We have enjoyed being able to shop at the new outlet mall across the street. Sadly, every time we have visited, the noise level (not counting the street noise;we understand that's uncontrollable at your location) has been intolerable. Any way you can institute a "quiet" policy after 10?

"Perfect for a 2 night shopping stay"

4
09/05/2016

The Best Western is located directly opposite the Palm Beach Outlet stores which is very convenient for bargain shopping. The rooms are tired but we noticed that refurbishment was taking place on the ground floor so hopefully all rooms will be done soon. The shuttle service and airport pick up worked well and all of the staff were excellent. The garden area is very pleasant and breakfast was fine, the dining area was very crowded on our second morning though. Overall the hotel is excellent value for money - we would stay again.

"Golf."

4
07/05/2016

Working on the PGS tour, I was able to book this hotel and found the landscape to be AMAZING. The food selection was good but average. Huge Outlet Shopping center right across the street. Whole foods and many other food options to chose from . 10 minutes away from local Golf Corse.

"Excellent hotel"

1
05/05/2016

I arrived here the day before taking a cruise to the Bahamas. This property is super clean. My room had a microwave oven, a small refrigerator, wonderful lighting, and numerous electrical outlets. The complimentary breakfast, offering an array of standard items, was quite adequate. The main decor in my room consisted of two large lovely abstracts. Oddly the paintings were identical. This hotel is located across the street from Palm Beach outlets--over 100 stores and a number of restaurants. A large Target next door can be accessed without crossing a street. hotel staff is quite pleasant and attentive. I found the hotel's shuttle drivers to be very friendly and helpful. Should I return to West Palm Beach some day I will definitely stay at this Best Western

"A great place to relax!!!"

5
03/05/2016

There pool area is just a great place to kick back and forget your worries. They have a communal grill, pool, shuffle board, and patio area. All of that is nestled between the different hotel room buildings making the whole thing feel secluded. The front desk is very polite and helpful. Right by whole foods market and target. Over all I was extremely satisfied by my stay. I would absolutely stay there again!

Rick N, Director of Sales at BEST WESTERN Palm Beach Lakes, responded to this review
Thank you Sightsea for the very kind words about our hotel. Our guest come back year after year because of our beautiful courtyard and everything in it. Glad you found it to your liking. Hope to see you back with us soon.

"Family vacation"

5
03/05/2016

Overall was a good experience right in the heart of all the shopping and great location for all the beaches.the weather was beautiful during our stay.the staff were really nice.the continental breakfast could have bacon as an option.

Rick N, Director of Sales at BEST WESTERN Palm Beach Lakes, responded to this review
Thank you Tanya M! We are glad you enjoyed your stay. I will bring up your suggestion to our General Manager. I like bacon too!

"Great place to relax"

4
03/05/2016

The hotel was a little bit older style, but as we were departing they were already starting room renovations. The court yard is perfect to relax and enjoy the games, pool and entertaining areas. THe rooms were clean and even had a mini fridge and microwave. Price was very resonable and they accomodated the people attending the Sunfest music festival with vans to shuttle you back and forth. I will be returning next year for sure.!

Rick N, Director of Sales at BEST WESTERN Palm Beach Lakes, responded to this review
Thank you radioactivgal for the kind words. We always look forward to Sunfest weekend and the great people that stay with us during it. We hope to see you back next year.

"All Wasn't without Issues"

3
02/05/2016

This wasn't a bad hotel & I will call it average. We had a good price. But this hotel has rooms facing the very nice inside coutyard & the very bland parking lot. Our first room was on the parking lot. I say our first room because we had to be moved. Right after we got in & turned on the bathroom light it started emitting smoke & the room filled with the smell. The management was quick in moving us to one of the inside courtyard rooms. Things would have been fine from this point eccept my wife & I returned to our room late the next night & found both our keycards had deactivated. Again, this was swiftly addressed, but we didn't have an uneventful stay. The hotel is located across the street from a big shopping center with many stores & restaurants, which will appeal to many people. They do have a shuttle to the West Palm Beach Airport. The breakfast was good. So they do offer good amenities for the price.

Rick N, Director of Sales at BEST WESTERN Palm Beach Lakes, responded to this review
Thank you Barry P for your review. We appreciate all feedback and we apologize for the first room issues. Glad we addressed your isssues in a timely manner.

"Old but OK"

3
28/04/2016

This is an old style motel. Dated decor but clean with a helpful desk staff. Breakfast is OK too and it's free. The problem is that the pool hours are not policed so that noise can be a problem, plus smokers and chatters sit around and the door to your room is not soundproof. Being an old motel, the corridors are concrete and housekeeping trundle their laundry trolleys early in the morning and in the evening, so sleep can be problematic. My advice is to ask for aroom overlooking the parking and not the pool

Rick N, Director of Sales at BEST WESTERN Palm Beach Lakes, responded to this review
Thank you Stephen H for sharing your experience while staying with us. We appreciate all feedback. And yes, it was a very busy weekend with Sunfest and the hotel was sold out.

"Relaxed atmosphere"

4
28/04/2016

No hassle hospitality seems to be their specialty. Our three day stay was trouble-free, comfortable and fun. We had a dog with us, and I would have loved a little more green area to walk her, but I can see that they simply have no more room. Everyone was nice, the room was fine - and clean - and we will stay there again.

"Good hotel"

4
18/04/2016

Check in was fast. Comfortable bed and room was clean. Rooms are simple but will do for a short stay. Breakfast had a good combo of hot and cold choices and also some fruit. Hotel is very close to I-95, so it is easy to go to and from many tourist friendly spots in the Pal Beach area.

Rick N, Director of Sales at BEST WESTERN Palm Beach Lakes, responded to this review
Thank you Javier P for taking the time to write a nice review. We also think a plus with our hotel is the location. Tell your friends about us.

"another great stay in WPB"

5
18/04/2016

I had another great stay in WPB at the best western. They have fantastic rooms, great pool, good food, a GREAT meeting room for my ServSafe classes and you can walk to eating/drinking/shopping places. the rates are very good and the staff is very friendly!

Rick N, Director of Sales at BEST WESTERN Palm Beach Lakes, responded to this review
Thank you dave s! We appreciate your business and glad you enjoy our hotel. We look forward to working with you in the future.

"Lovely hotel"

4
16/04/2016

The only issue we had was at check in. We had asked for a quiet room. As Gold Card members, we were refused a change of room. Were put on the ground floor, very close to the main highway. Typically BW staff are very good and put us in a quiet room. Desk clerk was less than helpful or caring.

Rick N, Director of Sales at BEST WESTERN Palm Beach Lakes, responded to this review
Thank you Charlene P for taking the time to share your experience while staying with us. Sorry we could not give you what you requested. And sorry for our front desk agent not living up to your expectations. I am sharing your review with the front desk to further educate and train them in situations like this.

"Very nice hotel with beautiful pool and garden area"

5
14/04/2016

The hotel common areas are beautiful and very well maintained. We had a nice room on the second floor overlooking the pool. The room was nicely decorated and clean. The pool area is lovely. The hotel staff was very helpful. The hotel is located convenient to good restaurants and shopping, both within walking distance of the hotel. If we return to West Palm Beach, we would definitely choose this hotel again.

Rick N, Director of Sales at BEST WESTERN Palm Beach Lakes, responded to this review
Thank you cwhite332 for the kind words. We hope to see you back with us soon.

"over night stay"

5
14/04/2016

From arrival to departure it was a wonderful experience. easy check in. Clean ,comfortable and well equiped room. Pool was so clean and welcoming. Breakfast was outstanding. Great waffle maker plus fruit,cereal,breads etc.

Rick N, Director of Sales at BEST WESTERN Palm Beach Lakes, responded to this review
Thank you Margaret B for the kind review. We are pleased you enjoyed your stay with us.

"Nothing special"

3
13/04/2016

Nice location for food, shopping and the interstate. Room was nothing special although the bed was very comfortable. Bath vent fan did not work. Our room did not recieve service during our 2 night stay. WIFI did not work the entire stay.

"comfortable"

5
12/04/2016

Older hotel but completely updated. Beautiful grounds and pool. This is a vintage hotel but it is well cared for, it is nice to see an older property with a bit of charm, able to keep up with the new places around.

Rick N, Director of Sales at BEST WESTERN Palm Beach Lakes, responded to this review
Wow poorbarney! Thank you for the kind words about the hotel. We are a "Old Florida Classic hotel" and we work hard to embrace the old but keep it well maintained.

"Had a great time."

5
11/04/2016

Can't wait to go again. Great service and excellent location just across the mall, surrounded by multiple restaurants and close to the highway. Fun to wine down by the pool. Good for business and pleasure. Very clean and well kept.

Rick N, Director of Sales at BEST WESTERN Palm Beach Lakes, responded to this review
Thank you roanne b! Guess what, we can't wait to have you back with us. We love our repeat gusts. And I like the "wine down" by the pool.

"Great Place Close to A Lot"

4
11/04/2016

Breakfast, WiFi, Fridge and Microwave - next door to Target/Whole Foods and a lot more. Very convenient access to Convention Center... Would recommend for a nice stay with access to a lot. Great outdoor area for relaxing by the pool - grill/lawn games - very well kept. Looks like they renovated recently and has a nice modern touch.

Rick N, Director of Sales at BEST WESTERN Palm Beach Lakes, responded to this review
Thank you Booka425. We are an older hotel but continue to renovate and make improvements. Glad it shows. We take pride in having one of the best Courtyard areas and we are in a great location.

"Nice stay for Barrett Jackson Auction"

4
11/04/2016

This hotel was clean, breakfast was pretty good with lots of options. Staff was nice. Right off the interstate, so you could hear the cars. Only two exits away from the road to the Barrett-Jackson auction. Only problem we had was with key entry to our room. Kept having trouble getting the door open - sometimes took several tries, and a few times had to re-key at front office.

Rick N, Director of Sales at BEST WESTERN Palm Beach Lakes, responded to this review
Thank you BAW_08 and we apologize for the Key issue. Hope to see you back next year for the event.

"Friendly, comfortable, and beautifully manicured! "

5
06/04/2016

Excellent hotel for my one night stay. I wish I had more time to spend in this lovely hotel. The breakfast was hot and fresh, the room was clean and comfortable, and the staff was so very hospitable! Since I was traveling alone, I always ask for an escort to an outside room. The security guard even carried my bag up two flights of stairs for me! Ron, the clerk who handled my checkout, was as friendly as could be! I definitely recommend staying there and hope to be back soon!

"march in fla"

5
06/04/2016

the hotel is location is fantastic for me and the staff and common ares are always kept up.although i used the breakfast option only once it was quite enjoyable it seemed very quiet for the time of year i was there although the hotel was at full capicity

"Noisy hotel."

3
05/04/2016

Catch up on the great outdoors in this hotel. Lovely pool in the courtyard, nice garden and landscaping. Opposite the Palm Beach outlet mall and very close to a super target. Hotel could do with renovations as rooms have started aging. Very children friendly so as you guess it can be extremely noisy. Don't come here if you are looking for quiet. Overall a nice place to stay for a few days in the Palm beach area.

"Convenient and comfortable"

4
04/04/2016

Very comfortable with good facilities. Right across the street from Whole Foods and an outlet mall. Excellent connections to Route 95 and major roads in West Palm Beach. My only complaint is that the bathroom lacked towel bars and the toilet paper was at an awkward position.

Rick N, Director of Sales at BEST WESTERN Palm Beach Lakes, responded to this review
Thank you williamkI4189BG for sharing your experience about your stay with us. I will pass along your comments about the bathroom to our Operations Manager.

"Best Western-Great service and price for the area!"

4
01/04/2016

Great prices, good service, decent breakfast and pool. A little old but they work to make things right! Although they need a bar. No liquor or drinks available at all! : No workout room either...This is really behind the times!

Rick N, Director of Sales at BEST WESTERN Palm Beach Lakes, responded to this review
Thank you rainmaker63017. You are correct, we are a limited service hotel and I have good news for you. We are in the process of putting in a work out room. Right now our guests can use our sister property, the Hawthorn Suites Work out room just down the street. There are 2 restaurants right across the street that offer full bars.

"Beautiful courtyard and lobby"

5
31/03/2016

Very nice place to stay and near the outlet mall. There is Target, Red Robin Restaurant and Another nice restaurant across the street. Breakfast was good and was nice sitting outside on the outside patio.

Rick N, Director of Sales at BEST WESTERN Palm Beach Lakes, responded to this review
Thank you Judith M for sharing your experience while staying with us. Hope to see back soon.

"Great Service from all of the staff"

5
31/03/2016

Our second floor room overlooking the courtyard was very nice and quiet. The rooms were very quiet and we never heard the room next to us, as is the case in newer properties. Room was cleaned each day, fresh towels and a warm greeting from the staff.

Rick N, Director of Sales at BEST WESTERN Palm Beach Lakes, responded to this review
Thank you SPRINGTRAINING2. We are glad you enjoyed your stay with us. Thank you for the kind review and hope to see you next year for Spring training!

"Amazing courtyard, aging rooms"

3
30/03/2016

The courtyard and pool are beautiful - indicating that this was once a very nice hotel. The rooms show their age, however. Temperature was either freezing or stuffy with no in between. Bathtub dripped hot water constantly. Did have an in room mini-fridge which was nice.

"Good hotel"

4
28/03/2016

They will go out of their way to welcome you. You are welcomed with a great smile and I feel that they take the time to know who I am. I believe that they will correct all issues as the staff is one of the best I have encountered. They do not brush you off and are very considerate.

Rick N, Director of Sales at BEST WESTERN Palm Beach Lakes, responded to this review
Thank you Kim S and WOW! We try very hard to be that kind of hotel and staff. I will share your kind words in Staff this week. You made my day!

"Easy Access"

5
27/03/2016

This hotel is very easy to get in and out of. It is also very close to shopping and food. There is a gas station immediately next door for convenience as well. The convenience makes the price more than worth it!

Rick N, Director of Sales at BEST WESTERN Palm Beach Lakes, responded to this review
Thank you Nick R for the nice review. I agree 100% about the location. The area really has a lot to offer. Hope to see you soon.

"Good Vacation"

4
26/03/2016

Front Desk man was very polite and professional. Hotel was clean and well maintained and close to outlet mall stores.Target was next to hotel and we could walk to it whenever we needed something. I will return to this hotel again in the future.

Rick N, Director of Sales at BEST WESTERN Palm Beach Lakes, responded to this review
Thank you 822abdielm for the kind words. We look forward to seeing you back again.

"Family weekend "

4
25/03/2016

I love this place every year I stay in the same hotel. But this time I noticed something different that really bother me , the manager Marisel was so mean to the housekeeping employees she would scream at them. But everything else was perfect. the housekeeping staff was really nice and the food was great. Hopefully they change that manager because she's ruining that place .

Rick N, Director of Sales at BEST WESTERN Palm Beach Lakes, responded to this review
Thank you Robe2006 for taking the time to share your experience while staying with us............again! We appreciate out repeat guests. And thank you for the information so we can address it. We look forward to seeing again next year.

"Cardinals Sprimg Training"

5
23/03/2016

We like this hotel because it is close to Jupiter, where the Cardinals play, close to Juno Beach and close to other Palm Beach attractions. The staff is nice, the rooms are clean and the pool area is fabulous. Even though there is an outlet mall across the street and a Target next door, we felt away from the world when we were in the pool area.

Rick N, Director of Sales at BEST WESTERN Palm Beach Lakes, responded to this review
Thank you Christopher S for taking the time to share your experience while staying here. We love Spring Training here in Florida. And yes, our courtyard does make you feel like you are a million miles from everything while in reality, we are centrally located to everything that is the Palm Beaches. Hope to see you next year.

"real trip"

2
22/03/2016

Walking out the room door you have a sudden and unexpected step down. This was a trip hazard that lead to an ankle injury. The room did not have a work table nor sufficient outlets to plug in phones or computers to charge. This hotel is an older property and shows it's age. Room rate is way out of line with the quality of room and service.

Rick N, Director of Sales at BEST WESTERN Palm Beach Lakes, responded to this review
Thank you John B for taking the time to write a review. Sorry we did not meet your expectations. Sorry to hear about the miss step coming out of the room. Most guest remember stepping up going in. We apologize for not meeting your expectations.

"Stay Here"

4
21/03/2016

Very pleasant stay! The courtyard is large and the many chaises and chairs helps one not to feel confined as one often feels in some hotel chains. Breakfast really good as were the staff and shuttle driver.

Rick N, Director of Sales at BEST WESTERN Palm Beach Lakes, responded to this review
Thank you Ellice P for the kind words. Glad you enjoyed your stay.

"Spring training"

3
16/03/2016

Overall, the stay was better than I hoped for. The rooms are in desperate need of a refresh but the courtyard pool was better than average and the staff was very nice and accommodating. The breakfast was good and location was excellent for getting to spring training games.

Rick N, Director of Sales at BEST WESTERN Palm Beach Lakes, responded to this review
Thank you FirstVirginian for taking the time to share your experience about your stay. We have renovated most of the rooms but still have a few more to go. We are working on it to better serve our guests! Glad you enjoyed Spring Training in Palm Beach County!

"Comfortable and Great Staff"

4
16/03/2016

This is my third stay at this hotel for business and normally I am in an outside facing room, this trip I was given a pool view room and the experience is completely different. The courtyard where the pool is located is beautiful and well groomed. It is the perfect place to relax and enjoy an afternoon or evening, playing chess on the oversized chess board, relaxing in the covered gazebo or sitting poolside on one of the many sitting areas complete with umbrellas and small tables. The hotel itself is very old and has no elevators so if you have problems with stairs, you really need to let them know that you want a bottom floor room. The rooms are nicely appointed and every room I have had has been equipped with a refrigerator and small microwave. The staff here is very friendly and helpful, from the front desk to the groundskeepers, they offer their assistance with whatever you are doing; the only hotel I have ever stayed in where a person from housekeeping offered to help me with my bag. I already booked this hotel for my next trip to the area next week, maybe I'll see you there.

Rick N, Director of Sales at BEST WESTERN Palm Beach Lakes, responded to this review
Thank you Wayne. Yes, tale of two cities you might say. Some people prefer the Outside rooms and some enjoy the pool side rooms better. Glad you could experience both and we look forward to having you back with us.

"Accomodating stay"

3
15/03/2016

We stayed here Feb. 16-22, 2016. The grounds and pool area are beautiful! Staff was wonderful as well. Check-in was efficient and there is adequate free parking. Our room was on the first floor, poolside. We did not expericen any noise from other rooms, although the garderners were working quite early in the morning. The room was fine; clean, spacious, with a mini-fridge and microwave. The location was good with a brand new outlet mall right aross the road. The complimentary breakfast was just fine. All in all a good stay.

"A very pleasant surprise for the business traveler!"

4
15/03/2016

I normally travel to West Palm Beach on business once or twice per year. In the past I have stayed typical "business hotels" such as the Embassy Suites or Hilton. This time due to a no-notice trip during WPB's "high season", I ended up at the Best Western Palm Beach Lakes - what a pleasant surprise! We had a pool-side room on the second floor It was not terribly fancy, but was nicely appointed and very clean, with a recently remodeled bathroom. The most outstanding aspect of our stay was the staff. Without exception every person we dealt with - Front Desk, Housekeepers, Maintenance crew, servers at the breakfast buffet and the Daytime Manager were extremely pleasant, friendly, helpful and welcoming. A minor issue with the lighting in our room was attended to immediately and efficiently. The included breakfast bar was very good with menu items that changed daily. The location adjacent to the WPB Outlet Mall and easy access to I-95 and the FL Turnpike makes it very convenient. The outdoor spaces, gardens, pool-area, covered patios with comfortable chairs make your "off-time" very relaxing. When it comes time to book my next business trip to WPB I will definitely return to the Best Western Palm Beach Lakes!

"Older Property, Nicely Kept and Updated"

5
14/03/2016

Property reminded me of the old travel motel one would find on the old US-1 on the pre-95 way to south Florida. Owner is proud of property and it is reflected in the well kept courtyard gardens, each tropical plant is marked with its country of origin. Staff is large and friendly. A nice stay, reasonablely priced stay,which included breakfast. Not near the beach but right off of I-95 for quick access.

Rick N, Director of Sales at BEST WESTERN Palm Beach Lakes, responded to this review
Thank you josephbV7993MO ! From the Owner all the way down to our front line employees, we all are proud of our hotel. Thank you for the kind words.

"Very Friendly Staff"

5
14/03/2016

Very professional and friendly staff that really seem to enjoy being there. This is an older property that has been very well maintained and updated. Nice courtyard area with pool and gazebos. Great location right off 95 across from the mall.

Rick N, Director of Sales at BEST WESTERN Palm Beach Lakes, responded to this review
Thank you Thomas L on noticing that our staff is like family. We all enjoy working with each other and take pride in our hotel. You are right, we are 48 years young and embrace our age.

"Great value"

5
14/03/2016

Good location next to the palm beach outlets. We had a room on the ground floor near the pool, good shower and in room wi fi and facilities such as coffee maker and iron. What set this hotel aside for me was that for the £85 a night we paid the quality of the breakfast was extremely high. Hot options such as egg, sausage, biscuits, waffles, oatmeal. Cold options such as yoghurts, fresh fruit, cereals and a good array of breads and different flavour bagels. I especially liked the blueberry flavour. Had coffee and a choice of 3 juices as well. Try the guava juice. Parking was ample and was located all around the hotel. No security issues and the staff were plentiful and polite. Pool was nice and there was always plenty of space around it. For the price we paid we thought it immense value.

"Vacation"

4
11/03/2016

For the price this place was great! I did a lot of searching and this was the best price and what you got with it. It's not the greatest location, but it's not the worst either. Even though it's close to the road, you could barely hear the traffic going passed. Also it's set up like a motel, doors on the outside rather than in a hotel. The staff were welcoming, friendly, and the grounds were well kept! Also the breakfast was delicious.

"a real handicap shower!"

5
10/03/2016

My husband and I stayed for two nights while on a birding trip to Loxahatchee, Wacodahatchee Wetlands and Green Cay, all great locations and accessible to my 4 wheel scooter. Usually the least pleasant part of a birding trip is the overnight stay. Hotels say they have handicap rooms and you end up with three steps between you and your room,or bathtubs or high beds., These are all obstacles for me, a severely gait-impaired MS person who on a good day uses a rollator and typically uses a scooter or battery powered wheelchair. The Best Western was the best location i have ever enjoyed. There was a curbless shower in the bathroom and the room was just off the lobby very close to the little breakfast they offer, room 106. it's such a simple thing but to be able to take a good, safe shower after being out all day is a wonderful thing! Since it was pouring down rain when we arrived it was also lovely that we could pull under cover to unload. i did book in advance to secure the handicap room. Then the day before we left to go over to the east coast I realized I had only booked the one night instead of two. I called, talked to a couple people and did get the room for both nights. Every person I had contact with was friendly and helpful. When I was in front of my door trying to get the keycard to work a young man who worked there saw me and just veered in my direction and helped me even though he was headed to do something else. My husband went to look for towels since we were getting up so early and a very nice young lady helped him even though she was just coming in the building and didn't even have her jacket and purse put down yet. Nice people! I hope to go to Wacodahatchee Wetlands every year for my birthday, it's all boardwalk and lots of birds. Now I know I have a place to stay that's just perfect for me. I am one happy birder! ps BJ's across the street was nice casual for dinner and if there's a long line you can go in a door to the left of the main entrance, order take out and get it in 20 minutes. That shopping area also has a Whole Foods and a Publix if you need anything else, a very handy location! confirmation number 112899

"Somewhere to lay your head"

3
10/03/2016

We stayed here for 2 nights, we chose on price and it is what it is. It was ok, very dated, fairly clean. The pool area looked nice and it's very close to the I95 and a big shopping mall. Free breakfast is OK. If you're out and about all day it's a reasonably priced place to sleep at an expensive time of year.

"Disappointed"

2
10/03/2016

This hotel was disappointing it has no elavator, you have drag your bags up the stairs. The breakfast was the poorest I have ever seen. As a major hotel chain I was not impressed. Best Western so be embarrassed regarding this property.

"Recent experience"

4
07/03/2016

We stayed 1 night on 3/4/16, hotel was very clean and staff was friendly and professional. There were a few minor things like the bathroom had some paint chipping and soap holder was in need of repair. The grounds are beautiful and clean, the pool is suppose to be heated but was only luke warm. Other then that really can't complain, breakfast was good and the hotel is next door to a target and across the street from a shopping area with restaurants. Everything is close and you can walk to which is very nice, also really easy to get to the highway which is approx. 1/4 mile away. We would stay here again and recommend this hotel!

"A little oasis in the city"

4
06/03/2016

We stayed here for a week during spring break, and it was a lovely surprise. The room was tidy with new furnishings, the breakfasts were plentiful and delicious, and the grounds felt like we'd escaped from the surrounding hustle and bustle and stepped into a little resort. Our 6-year-old insists the hotel pool was the best part of the trip. The only minor critiques I have are for the carpet and bathroom, which could soon use an upgrade (the bathroom is quite small if you're more than 1 person in the room). A big thank you to the reception staff, the wonderful and welcoming staff in the breakfast area, and all your helpful shuttle drivers. We felt right at home.

"Short over night stay."

3
04/03/2016

Hotel filled to capacity, staff was accommodating. Room rather dated but clean. Nice breakfast choices. They should change layout of breakfast stations the flow through was rather over crowded. Young woman in charge was helpful.

"Close to the Beach and more"

4
03/03/2016

This hotel was well placed to the beach and close to all the action of South Beach. Great restaurants close by, I would recommend this one for get away or vacation time, I was tripping through on Biz. Felt safe while walking around and even rented a City bike to cover more ground.

"I would definately stay there again...."

5
03/03/2016

We fell for this hotel, the people are really nice and helpful, for breakfast they offer a nice spread. The rooms were nicely cleaned, the beds felt so comfortable! I would definitely recommend this hotel to anyone and I will definitely return!!

"Over night stay"

4
29/02/2016

Little Old Beauty...Very nice room, with a great comfy bed, very clean, and spacious. The only complaint , was the toilet. When you sat down on the toilet , if felt like you was falling off, it was very loose from the floor. That is why I did not give 5 stars....Micheal, who checked me in , was amazing, very friendly, and very thankful for us staying there.. You would have thought he was the owner, as he treated us that way.. Thank you Micheal for the hospitality ..Will be staying here on our next visit

Rick N, Director of Sales at BEST WESTERN Palm Beach Lakes, responded to this review
Thank you Shuga1. I will share with Michael your kind words. Sorry about the toilet issues. I hope you let the front desk know so we could address it. I like your description of a little old beauty!

"Older property and well maintained"

3
27/02/2016

I had a room that was well used over the years. It was clean and everything worked properly. The TV was a flat screen and the bathroom had been renovated over the last couple years. I was not crazy about the breakfast. It was very basic. The one thing that I did not agree with, was the fact that they charged a $100 deposit that they said would be removed in 3-5 business days. I will be checking to make sure it has been removed. Location was convenient to I-95 and Malls as well as some good restaurants nearby. I feel it was overpriced for the quality but it is peak season.

"Well organized establishment"

4
26/02/2016

Staff were very attentive in particular, the breakfast crew who kept the area immaculate,fresh, & well-stocked with a variety of continental breakfast fare. Rooms, although a bit outdated, were clean and well kept. The pool area is spectacular ! Very inviting and relaxing. Would definately request a pool side view room with mini patio in front of it next visit.

Rick N, Director of Sales at BEST WESTERN Palm Beach Lakes, responded to this review
Thank you for the kind words ShellyA01. We work very hard in making each and every guest feel welcomed. And I am partial but our Courtyard and pool area is one of our best features. We look forward to having you back with us.

"Great Stay!"

4
23/02/2016

We had the opportunity to stay here during an extended long weekend in Florida. It's location is great. It allowed us a easy commute to all the activities we had planned and was a short walk to the Palm Beach Outlets and restaurants. It had a great 70's throw back feel with the pool and shuffle board in the courtyard area. The staff was very good and the room clean and comfortable.

Rick N, Director of Sales at BEST WESTERN Palm Beach Lakes, responded to this review
Thank you ronperreault1 for appreciating our retro hotel. It is older, a nice piece of history in the area. We try very hard to keep it clean and comfortable for our guests.

"West Plam Beach"

3
22/02/2016

The WPB Best Western was an older motel, but appeared in good condition, although an refresh of carpet and décor would be helpful soon. It was clean and beds were comfortable. It was during the snow bird season so value was not real good, but was competitive with other similar grade hotels in the area. I stayed twice in the same location and if needed would use it again.

Rick N, Director of Sales at BEST WESTERN Palm Beach Lakes, responded to this review
Thank you X1521TLmikew! We will continue to upgrade areas that need attention to make sure we are a value and above our competition.

"A little gem in West Palm Beach!"

4
22/02/2016

To my surprise, I walked through the lobby into a beautiful oasis around a good sized pool, palm trees, and loungers. I did not expect this from a hotel set on a main thoroughfare. And, it's across the street from the Palm Beach Outlet Mall! Their Chef Richard served an excellent buffet with cocktails. Very nice, great price, and very hospitable staff!

"Neat property, great breakfast"

4
22/02/2016

We stayed for a family reunion and were pleasant surprised how neat the hotel is. Being close to the City Place, restaurants and outlet was a major plus. We had a total of 3 rooms, the bed sheets were crisp and white, bath rooms renovated and clean. The full, hot breakfast was great and with seating areas around the pool and courtyard it was very relaxing. We will be back !

"BW Palm Beach Lakes - W Palm Beach FL"

4
22/02/2016

Highly recommended, staff is welcoming and friendly; room was comfortable, clean and totally functional; geographic area is to my liking (secure and nonthreatening area). The outdoor pool was inviting but, was to cold for me to swim.

"Very Enjoyable Stay"

4
19/02/2016

Initially got a room that was pet friendly. Since I have a strong sense of smell I was not liking that room. Front desk staff was very helpful and polite and switched our room to one facing courtyard and pool. Significantly better! Breakfast each morning quite popular so get there early. Across the street from brand newish outlet shopping which has dozens of the better stores you could want. For someone like me I could actually live there full time!

Rick N, Director of Sales at BEST WESTERN Palm Beach Lakes, responded to this review
Thank you MarineCorpsOne ! We love hearing what our guest think about their stay with us. I agree that the Courtyard, poolside rooms are the best, We look forward to having you back with us soon.

"As a business traveler"

4
19/02/2016

Its an older hotel. Built in the 1960s. You can see how this piece of real-estate has watched many seasons pass. The courtyard for the pool area is very nice. Fresh plantings, areas to read or be away from the crowd. Rooms are small, bathroom was 4'10" long. You put your foot in the toilet getting out of the shower. Fridge and microwave in the room. Beds new and comfortable. Limits on how much you can plug in. Working at the desk I had to unplug the lamp to charge my laptop. Breakfast was included in the price. On the two days I was there the only hot food was waffle or oatmeal. I found no eggs. So if your a family or person just visiting the area, this would be an affordable location. Its across from a mall and many restaurants. As a business traveler, its ok. Not bad , just older in room size from todays for the same price.

"Convenience, comfort & relaxation!"

5
17/02/2016

This is the best kept value secret! It is across from the PB Outlets, with many restaurant options. The freeway is easy access to everywhere, or head east to the many coast options. Our room was clean and serviced daily. It had a mini fridge and microwave to accommodate our leftovers & snacks. The free hot breakfast was great, and included waffles, eggs, sausage, fruit, cereal, bagels, etc. The staff were all very polite and helpful. We will return!

"Good deal in an expensive town"

4
17/02/2016

Made the reservation very last minute for a wedding and hated hearing how high the rate was but as we shopped around a little, realized it was the best deal in town. Had the chance to see inside the local Days Inn and Red Roof+ (other wedding guests stayed there) and our room at the Best Western was both nicer and cheaper than both of those.

"Mp"

5
11/02/2016

Everything was excellent. Loved the courtyard and pool area. Room was nice, breakfast was good each day, and hot coffee all day and night. The staff was very helpful and friendly, this includes everyone from sales, front desk, housekeeping, breakfast attendants and maintenance. Great location to beaches, outlet mall across street and close to fairgrounds. Also good restaurants in walking distance. Was there for three week stay and enjoyed it!!! Will definitely stay again.

"Great stay!"

4
10/02/2016

Overall great experience. We asked to move our room to a quieter location upon arrival and they were very accommodating. Staff was helpful, room was always cleaned and breakfast was just right. Would love to go again when the weather is a little bit warmer so I could take advantage of the great pool area. Highly recommend!

"Relaxed Holiday Hotel"

5
09/02/2016

Great pool. Pleasant heated pool and pool area. Comfortable beds. Nice clean rooms in main part of the hotel. Friendly, helpful staff. Reasonable complimentary breakfast. Convenient parking. Across the road from a huge outlet complex including Wholefood Store. Would stay again.

"Good experince while in tow for work."

5
09/02/2016

Made the mistake of booking a business trip during the middle of a convention, every room for 15 miles was sold out or $300+ called this hotel and they were great got me a room and a good rate. The room was nice recently remodeled, the courtyard and pool area were charming. The hotel was centrally located and quiet, would definitely book again.

"Pleasant surprise"

5
09/02/2016

I thought this would be a low end hotel but was clean, comfortable with good amenities and great location. The staff was exceptional and on the ball. The grounds were impeccably kept up with staff constantly either doing touch up painting, landscaping or just keeping the location tip top.

"Could've Been Better"

3
09/02/2016

We only stayed there one night but that was enough to get a good idea of it. We arrived early and they let us check-in early which was very nice since we were tired. The people at the front desk were very nice and willing to help. It was a pretty dreary day but since it was our last one in Florida we decided to check out their pool which is heated. We were the ONLY ones in the pool but it was quite nice and well taken care of as are all the grounds. Our room was a bit dated but it was clean and comfortable and that really is all I care about. The only bad part of the stay was the people they allowed into the room next door...middle-aged partiers who were blaring their music and standing around outside their room having full blown conversations while smoking. I don't mind smoke, I used to smoke but when the threat of being charged $150 for smoke smell in the room I wasn't very happy to have it wafting in through the AC. We went outside at one point hoping to make them aware that there were people next door but since that made no impression we had to call the front desk to report them :/ The night watchperson hadn't arrived yet so we had to wait about 20 more minutes for them to come and settle down the partiers. After the security person left the people next door kept banging on things outside and we were genuinely worried about what they might be doing but were also afraid to call the front desk again. Not an experience I'd care to repeat.

"Great value"

3
09/02/2016

This is an older hotel that is kept up well. Pool and outside areas are very nice and very good spaces to read and relax outside as well. Room was a bit stale in the smell area but nothing that would affect my stay. Breakfast was simple and adequate and location is right next to i95 and an easy ride to clematis st. Great value as far as I'm concerned! Also has a laundry room!

"Bit worn and bad smell"

3
07/02/2016

Stayed 1 night in Dec. Located next to a big mall. Room was just OK, smell was bad because of humidity. Check in was quick. Rooms to the pool are noisy, especially when people walk and talk same time. Bathroom very old and with poor shower experience. It seems the Management does not take care of the hotel renovation. I would not return.

"Short but good stay"

5
05/02/2016

Chose the hotel for an overnight on our way from West Palm to Sebastian. Close to airport. They do have a shuttle if you don't have a car. The room was spacious, clean and well appointed. Nice free breakfast. While we didn't use it the pool looked very nice. Hotel would work well for a longer stay as the outdoor amenities were very nice!

"Stop Over"

4
05/02/2016

Grounded by a cancelled flight, this hotel was offered by the airlines I had a ticket for. The hotel had pretty grounds, some construction work was being done by the pool but did not appear to interfere with using the pool. The room itself was spacious, and very clean.It was not connected to the main building but instead on the 2nd floor, motel style. I did not see an elevator and I took the steps. I did notice a few of the very small kind of ants in the bathroom but was not a reflection of its condition. The room had a small fridge and a microwave. The television was flat screened. I noticed there were many stores in the area as well as restaurants as the property is located on a very busy street. I had pizza delivered. In the morning, I left before breakfast was served due to catching a flight. My only complaint was that there appeared to a small space between the door and the floor to come in. Otherwise I was impressed by the hotel.

"Excellent !"

5
03/02/2016

OMG we got to WPB and found that the hotel we originally booked was 30 minutes from where we needed to be. We switched to this hotel after one night, and I'm so glad we did! This place is 5 min from everything- downtown, airport, shopping, and 10 min from a great beach. Teslyn at the front desk was fantastic! Friendly, funny and very helpful. We were way early for check-in and our room wasn't quite ready. She promised it was worth waiting for and it was. Clean, comfortable, and serviced each day while we were at breakfast. She even followed up with us to be sure we were comfortable. She made us feel right at home...add that to the great location and you can't miss booking here!

"This hotel is special!"

5
02/02/2016

I can't say enough good things about this hotel. The staff are exceptional! Their shuttle service is a bonus and made it very easy to get around. Their complementary breakfast was well presented and lots of everything. The location is right across from a mall with lots of restaurants in the area. We would not hesitate to stay again!

"My Home Away from Home."

5
02/02/2016

Ever since becoming acquainted with Best Western Hotel some years ago, my husband Doug & I decided this is the hotel for us whenever we are away from home. We were so comfortable here, it just made us feel as we were in our own home. Having the breakfast right there in the hotel was awesome.

Rick N, Director of Sales at BEST WESTERN Palm Beach Lakes, responded to this review
Thank you Rosemary T! And we enjoy you staying with us. We try very hard to make everyone feel at home! See you soon.

"Peaceful & beautiful property, kind staff, 5 star in our eyes"

5
01/02/2016

Staying here is so lovely the staff made my boyfriend and I feel so relaxed and they're extremely helpful with directions and advice . They make our day! i recommend this hotel to anyone who needs a place to stay in west palm beach .. The location is PERFECT ! It's right in the center of every store you can think of and highway 95 . Breakfast is good in the morning waffles bagels everything :) the nice relaxing porch in the back of the hotel with the gardens and cozy set up makes you feel right at home !!!! Rooms : clean and have a mini fridge and microwave . Comfortable beds as well . Parking is also free which is cool if you drove down here or rented a car like us . Just overall impressed by best western here in west palm beach . You will not regret your stay here ??

"Ok, but not fabulous. "

3
01/02/2016

5 adult family members stayed together in a large room with 2 bathrooms, called a junior suite. For $190 before taxes, it was a bit pricey. Outside corridors and rather old, lower end infrastructure. It was hard to find outlets for electronics. The breakfast was above the expected continental. A nice enough place, and if we needed sleeping for 5, I'd stay there again.

"Amazing"

5
30/01/2016

The staff was friendly and so polite. they told me where the places to shop were ... I didn't see the shopping mall because it was night but it was across the street. My room was very clean and the grounds and pool area were well kept and very beautiful. they have lounge chairs all around the grounds so you have other options than sitting by the pool and you can have your breakfast outside..... the breakfast was so good and it was a full hot breakfast. Yum oh the location is great and you can walk to the grocery store, target, restaurants and off course the 2 malls across the street and this Best Western is just off the freeway

"Friendly people,clean place,great location a lot to do,van to take you there"

5
28/01/2016

Great place,the driver very nice,very clean,staff is friendly,BJ Brewhouse is excellent place to eat,pool very clean,laundry area works great,vending machines work,breakfast was good the grounds are very clean and well keeped.

"College Campus Visit"

4
26/01/2016

We are BW Rewards customers so put priority on a BW. The location was near the University we were visiting. BW was clean, attractive, breakfast was more than adequate, breakfast room clean. The pool/patio area was extremely attractive and large plus the Meditation Garden was an surprise asset. Room was small but clean with good quality linens, comfortable beds

"a very warm and accommodating welcome"

5
24/01/2016

Loved staying at this exceptionally clean and lovely hotel. Friendly staff all round. Not a downside but, a mention, that the free breakfast is just the typical fare. Easy walk to good restaurants and stores. Will definitely stay here again

"Convenient Location but not so thrilled with hotel or staff"

2
22/01/2016

The location and area is quite convenient and nice however be aware that this hotel does NOT place a hold on your account for the deposit, they take the money out of your bank account and then it takes days for the bank to return it after check out. If you are on a budget please know you will have less money in the bank if you stay here at least for a couple of days. The other thing Is the room smells moldy and the bed sheets were sticky. Front desk staff was a mixed combination, nice gentleman smiles a lot and then a very tall lady who seems quite annoyed, unfriendly and bothered at being asked questions. I was thankful for the customer service provided by the gentleman.

"Smelly room"

2
21/01/2016

I seed here last minute and ended up with a room on the back side of the hotel that had an exterior door. The room smelled like someone else smoked it and moisture smell or combination. There were a lot of what appeared to be workers from out of the area staying here, probably because it was cheap. Don't go here with your wife or girlfriend to get away. The positive....price, but I would rather spend more and be comfortable

"Not sure why people seem so happy with this hotel "

2
14/01/2016

Yes it's a clean hotel and clean room. Reception staff are alright. But i find it way over priced for a 2 star accommodation. At the current rate of $170 a night. The breakfast has an extremely poor selection. Kind of odd how the breakfast area is situated in the lobby. Wifi is decent. The rooms are semi modern. Close to a few shops and restaurants within walking distance which is good. The toilet was running on and off which makes a sound. It's a problem that can be fixed but didn't want to go to the lengths of doing that. The AC runs ok but quite loud running compared to standard ACs. Had someone knock on my room door at 2am twice. Not sure who it was but left by the time I got there as I was half asleep. Also had the neighbour next to me try and open the connecting door to my room at 3am...perhaps thinking it was an extension of their room. That also woke me. Pillows were also pretty firm. Used to soft pillows. Locals seem quite happy with the place but perhaps it's my high and picky English standards? :p

Rick N, Director of Sales at BEST WESTERN Palm Beach Lakes, responded to this review
Sorry zippy_111 for the issues you had during your stay. We are located right across the street fro the mega Palm Beach Outlets with many new restaurants. We also have a highly trained Security Company that patrols the grounds for our guests safety. And yes, our breakfast is located off the lobby and it flows into our beautiful Courtyard. And we are priced right in line with other hotel like ours. It is our high season. Hope you come back and give us another shot.

"good hotel for the price"

4
13/01/2016

We had an overnight trip to West Palm Beach to meet friends for dinner. This hotel is very near 95. I had checked it on Trip Advisor before booking and we were pleased with our choice. The courtyard pool area is the highlight of the place and I asked for a quiet room facing the pool. The water in the pool was cool as its not headed. We were told that it was a newly refurbished room when we checked in. We had a substantial breakfast outside the next morning. we would stay again.

Rick N, Director of Sales at BEST WESTERN Palm Beach Lakes, responded to this review
Hi trish4217! Thank you for taking the time to give us a pleasant review. Glad you would come back. And the pool is actually heated. Come back and enjoy!

"WPB GEM"

5
12/01/2016

The room/bath were clean. The beds were very comfortable. The breakfast was delicious. The hotel's location was in close proximity to everything we wanted to visit. The hotel exceeded everything we expected.

"massive improvement"

4
11/01/2016

i most likely would not have stayed here if i had known it was the same place i visited before. but i am very happy this time. they have really improved the place much claener and updates everywhere. they are currently painting the pool area and the courtyard is perfect for a relaxing evening. the price is extremely reasonable for the quality you get i will be back on purpose this time

"Quaint, lovely, comfortable and festive"

5
08/01/2016

This was an a quaint hotel with a huge courtyard and patio/pool area that contained some incredible old plants and well cared for grounds. It was also decorated for Xmas which made our stay even more fun. Lots of places to relax inside and out with gazebos, rockers on the porch and a big hospitality tent just off the patio. Our room was on ground level with a nice view of the courtyard. We did have a drain problem 1 nite, but they had someone come within 10 minutes and install new drain in shower in 1/2 and hour.

"Breakfast has improved"

5
07/01/2016

BW - West Palm has added "real" fried eggs to the breakfast menu, has good fresh fruit, yogurt, and hot fresh to make waffles among other items such as hot oatmeal. I stay at hotels all over the US for business purposes. In my opinion this is the best of the BW chain for overall "bang for the buck". Congrats to the management team for their improvements in both the room accommodations and the breakfast service. Diamond Elite Member - WK

Rick N, Director of Sales at BEST WESTERN Palm Beach Lakes, responded to this review
Thank you William K! Thank you for noticing the improvements made to the hotel. For a seasoned traveler such as yourself to say what you did means a lot to us. We care and try to be the best we can. See you next time you're in town!

"GREAT PLACE TO STAY IN WEST PALM BEACH"

5
05/01/2016

We stayed one night at the BW Palm Beach Lakes. It's walking distance to the outlet mall, so great for shopping trips. The property is beautiful. There is a lovely courtyard with a pool and areas to hang out and enjoy the nice weather. The room was very clean, quite lovely and the bed was really comfortable. The front desk staff were pleasant and helpful. And Bill the GM is a great guy! We will most definitely be back!

Rick N, Director of Sales at BEST WESTERN Palm Beach Lakes, responded to this review
Thank you trishtraffic for the nice review of our hotel. I love our courtyard and most of our guest feel the same as you. I will make sure to tell Bill you mentioned him. We look forward to you coming back and staying with us again.

"hotel"

5
04/01/2016

very nice hotel. pool is ovely as well as buffet breakfast they serve for free. staff very nice. this hotel does not offer an elevator so if you stay and can not do stairs let them know. hotel is across the street from an outlet mall as well as 1 block away from major highways.

Rick N, Director of Sales at BEST WESTERN Palm Beach Lakes, responded to this review
Thank you Janis P! We are an older hotel and you are right, we do not have elevators. We do provide luggage service if requested. Hope to see you back soon.

"Outstanding"

5
04/01/2016

Every staff member went out of their way to make sure my stay was enjoyable and memorable. Rick Netzel the Director of Sales is amazing. Professionalism to the highest degree. Richard and the other staff member in the breakfast area made sure I was enjoying my breakfast each morning. They had a pleasant smiles and cared about each guest as well as other staff members. I would recommend this hotel to everyone.

Rick N, Director of Sales at BEST WESTERN Palm Beach Lakes, responded to this review
Thank you 426kenc for the kind words about the hotel and staff. And thank you for the mention. We all hope to see you back with us real soon,

"good Choice"

5
28/12/2015

good location, excellent friendly staff, appearance and upkeep very good. very clean and a fair value for the area. breakfast items good . seemed fairly safe.close to the interstate good good good , will stay again as in the past

Rick N, Director of Sales at BEST WESTERN Palm Beach Lakes, responded to this review
Thank you Raymond B. Glad you enjoyed your stay with us. We look forward to having your back with us soon.

"Beware!"

1
24/12/2015

We stayed at this hotel while visiting family for a few days. We had things stolen from our room twice. The only thing management did to help was to call the police for us. They were unhelpful and clearly insincere with fake sympathy that had much more to do with avoiding trouble for themselves than in assisting their guests. Avoid this place at all cost!!!!

Rick N, Director of Sales at BEST WESTERN Palm Beach Lakes, responded to this review
Thank you Gabriel K for taking the time to let us know about your stay. We are so sorry we did not meet your expectations. I spoke with our Operations Manager about your situation and we did do a read on your room lock and no one other then you and our staff went into the room. I know we moved you to a different room at your request and found the same thing when we investigated. It is protocol that we call the police in these matters and look forward to hearing the outcome. We do truly care about the safety of all our guests. We have had no other issues with any other of our guests during the time of your stay. Once again, we are very sorry you had a bad experience during your stay.

"Pleasantly Surprised"

5
23/12/2015

We were very HAPPY with our 3 night stay at the Best Western, nice chic decor, friendly Debra at the front desk, room was clean and comfortable, only complaint was the down pillows, as down is not a choice of everyone, especially my family of 3, pillows were very awkward shaped and uncomfortable, besides that we had a great stay, the location is perfect, everything is right there, outlet mall, Target, restaurants, the freeway, etc...Breakfast was very good, lots of selections, staff was very accomdating, there was another gal at the front desk but I did not take mention of her firstname, she gave me infomation on the Gardens Mall and us a map, we would def. stay here again in the future and for the $ we paid we got a great deal..keep up the GREAT job Best Western....

Rick N, Director of Sales at BEST WESTERN Palm Beach Lakes, responded to this review
Thank you caribbeancrazy75 for taking the time to share your experience about your stay with us. I could not have described our hotel and the location along with what we have to offer any better then you did. We are proud to be an Award winning Best Western and thank you for the kind words about the staff. We all really enjoy working here in paradise. We look forward to seeing you back.

"Nice place to stay"

5
22/12/2015

Stayed here two separate nights and would stay again if in this area. The rooms are large and comfortable, the amenities are good and it is close to shopping right across the street, food, and just off I95. Easy on and easy off. The staff is good. The poolside rooms are the quietest. Breakfast is good for a fast checkout. All in all a nice place to spend the night.

Rick N, Director of Sales at BEST WESTERN Palm Beach Lakes, responded to this review
Thank you so much vcatomine for the kind review of our hotel and our location. All of our staff is proud of our hotel and appreciate all of our guests that stay with us. Thank you for being a returning guest. We hope to see you back soon.

"Nice Hotel & Great Staff"

5
20/12/2015

Had a great 2 nights at this hotel.Good breakfast with hot ( biscuits and gravy, eggs and waffles) and cold items( fresh fruit and yogurt). Next door to Target for quick shopping. Only issue was getting out of parking lot in heavy traffic.

Rick N, Director of Sales at BEST WESTERN Palm Beach Lakes, responded to this review
Thank you 1Trader for taking the time to share your experience. We are in a great location with Target as you mentioned and right across the street is the new Palm Beach Outlets with 5 new restaurants and many big retail stores. It is the holidays and the Outlets draws a lot of shoppers this time of year. We look forward to having you come back and stay again.

"Comfortable clean hotel average service terrible breakfast"

3
15/12/2015

The rooms are basic and clean bed was comfortable. Forget the breakfast but Starbucks is across the road!!! Great location right by outlet mall. My family and I visited Lion country safari and did a last minute booking for the night as we were all tired. You basically get what you pay for "Average service"

Rick N, Director of Sales at BEST WESTERN Palm Beach Lakes, responded to this review
Thank you kaya22_11 for sharing your experience with us. I am sorry you didn't find our breakfast and the service up to your expectations. I will share your review with our staff do improve moving forward. It is a complimentary continental breakfast and it is unusual that we get a complaint about our service. None the less, thank you for letting us know.

"Clean & Comfortable"

5
13/12/2015

We enjoyed every aspect of our stay. The staff were friendly and helpful. The rooms were clean and comfortable. The grounds and pool are were well kept. It is also very close to any amenity that you could imagine. I would certainly recommend this hotel to anyone who is staying in or near West Palm Beach.

Rick N, Director of Sales at BEST WESTERN Palm Beach Lakes, responded to this review
Thank you Neil P for the kind words about our hotel and the area. We are blessed for the development of the area and it adds value for our guests. We hope to see you back soon.

"Best Western Palm Beach Lakes"

5
11/12/2015

Was pleasantly surprised with the hotel for the price. Will be booking for next year. The location, for us, was very suitable for our needs. The price was right; however, due to the time of our departure, we did not get to enjoy the breakfast.

Rick N, Director of Sales at BEST WESTERN Palm Beach Lakes, responded to this review
Thank you Roadrunner5971 for taking the time to share a wonderful review. We hope to see you back next year.

"Courtyard Paradise in convenient location!"

5
07/12/2015

I have been visiting this hotel annually for ten years, and it is always a pleasant stay. There have been many very recent updates in the rooms, lobby and outdoor areas which add to guest comfort. The staff is very friendly and helpful and always make us feel at home. The courtyard around the pool is the highlight of the property - there are tables, lounge chairs and gazebos for relaxing and socializing; and shuffle boards, outdoor workout equipment and patches of grass for recreation as well as the clean and beautiful pool in the center. The plantings in the courtyard and around the hotel property are nicely maintained and labeled so you can learn about local flora as well! The Best Western Palm Beach Lakes is in a great location in West Palm Beach, right off of I-95, next door to a Target and across the street from the new (very popular) outlet center. It is easy to access downtown West Palm Beach and the beach itself in Palm Beach via car. Our company stays here every year, and we always have a great experience; we would never think of staying anywhere else!

Rick N, Director of Sales at BEST WESTERN Palm Beach Lakes, responded to this review
Wow! thank you so much for ALL of your kinds words. It almost sounds like a commercial. We appreciate you coming to stay with us for all those years. We look forward to having you come back and stay again.

"Best bang for your buck"

5
06/12/2015

Truly a 5 star hotel with the warmest and most attentive staff. I can't wait to return and enjoy what I believe is the best hotel you can stay in. The beds were so comfortable and the facilities were awesome. Homemade waffles in the morning was icing on the cake!

Rick N, Director of Sales at BEST WESTERN Palm Beach Lakes, responded to this review
Thank you aherman113. Very happy you enjoyed your stay with us. We can't wait for you to come back and stay with us. (And I to, love the hot waffles).

"3 day stay to shop before our trip to Bahamas"

5
03/12/2015

Very well maintained with excellent staff and accommodations. Constantly upgrading to make things better and better. Extremely well located to shopping and restaurants with a van available for transportation. JanH

"Would stay again"

5
03/12/2015

Stayed 1 night, easy to find and near airport. Reception spacious and staff very helpful. Good location near restaurants and attractions. Room large and clean 2 beds, TV flat screen, seating area, fridge, microwave, coffeemaker. Bathroom clean and toiletries. Breakfast good selection, hot and cold food, juice fresh fruit, Danish donuts, toast sausage. Free WIFI good. Plenty car parking. Would stay again

"Negative Experience"

2
02/12/2015

The lobby of the hotel was clean and nicely decorated. However, our room was dusty, had cobwebs on the walls, and smelled musty and moldy. Although the bed was comfortable, I felt uncomfortable sleeping in it.

"Good place to stay."

4
29/11/2015

Good place to stay for work purposes. Bathrooms are small though. Close to shopping outlet and many places to eat. However, due to the outlet being so close, you can experience lots of traffic and noise.Parking area is decent.

"Everything we expected."

5
28/11/2015

We have stayed at this hotel before & their consistent excellence in all performance keeps us returning. The hotel has clean facilities, delicious hot/cold free breakfast, comfortable beds, & friendly personnel. Our stays there are everything we expected.

"My border collie loved the room as much as We did"

5
24/11/2015

We visited West Palm for the Repticon Show since my boyfriend and I breed crested geckos and we needed a hotel for only a day. Best western received us even with my young puppy. The room was clean and even for smoking side it smelled like cigarettes but only at first. The breakfast was not so great but anything for free is awesome for anyone. We enjoyed very much our stay and my only complaint is on the high prices of the food delivery to the room but i guess that is my personal opinion. Great hotel

"Great value"

5
23/11/2015

I picked this hotel because it was close to airport & hospital. My daughter had surgery so I was going back & forth to hospital. The room had a microwave & fridge, which helped during the 10 days. Also laundrymat on premises. Staff is extremely helpful. Across street is shopping, restaurants, grocery store. The pool area is really nice too.

"Special Quick Resting Spot"

5
21/11/2015

This is our favorite 2nd stop after we land...1st stop is to pick up our car. We are always greeted with a FRIENDLY SMILE and a comfortable BED. This time we had a late arrival and were hungary. She offered to get us a Dinner delivery or if we rather go out..she suggested BJ's Grill across the street... We did the Grill..WOW, what a great meal and service. Then, back to our CLEAN and COMFORTABLE room!! Now, we have a plan for our next trip to FL. JET BLUE to Hertz to Best Western and across the street to BJ'S!! YES!!

"We had a wonderful stay at this hotel on November 7 2015"

5
21/11/2015

We had a wonderful stay at this hotel on November 7 2015. The staff was extremely courteous and helpful. The room was very clean,and the bed was most comfortable. The location right across from Whole Foods allowed us to save on meals by walking across the street. I will always stay at this hotel when in the area.

Rick N, Director of Sales at BEST WESTERN Palm Beach Lakes, responded to this review
Thank you Joe for the kind words. We hope we are your hotel anytime you travel in the area. I am also a huge fan of Whole Foods. Really good food and located right across the street. Come back soon!

"skip"

4
20/11/2015

Please see above info about Ms Debra (BULLY) & Mr. Boyd..(He said he was SECURITY???) Debra was shouting, would NOT allow me to get coffee or use computer. (I had told staff that I had a right to be here & that there was a better way to treat a Disabled Veteran. Better training is required for the 2 individual mentioned above. E. P.

Rick N, Director of Sales at BEST WESTERN Palm Beach Lakes, responded to this review
Thank you Edmond P for sharing your experience with our staff. I'm am not sure what exactly happened but what you describe is NOT our standard in how we treat our guests. I am thinking it was a misunderstanding of some sorts. Edmond, please contact me so we can make this right. I would like to find out more. Thank you!

"Best Hotel in West Palm!!"

5
17/11/2015

we took a few trip to best western.the employees are beyond friendly.the rooms are very comfortable and the service is beyond great.This will always be my hotel when i go to west plam!! When we arrived at the airport .the hot bus shuttle was already waiting for us.gived us a friendly welcome.The bus took us within 5 miles and i enjoyed the bus drivers.They are the best

Rick N, Director of Sales at BEST WESTERN Palm Beach Lakes, responded to this review
Thank you very much anthonysha n! We appreciate our loyal guest and always try our best to make EVERY guest feel like family. I am biased but I also think we our the best hotel in West Palm Beach. We are sure a unique experience. We look forward to having you back with us soon.

"Best Western Palm Beach Lakes, West Palm Beach,"

3
17/11/2015

Good value, great location. The front desk did not have a list of nearby restaurants, which would have been helpful. The stairs at this hotel are a bit of a problem as there really aren't any handrails.

"Great Location!"

3
16/11/2015

I just came back from staying at this hotel and I must say that the location is perfect. It is literally 1 min from the I95 and easily accessible. The area itself is great with Palm Beach Outlets across the street. Other stores are in very close proximity, and target is directly beside the hotel. The hotel itself was good. Check-in and out was good and all the staff (and guests) were pleasant! The room could use an upgrade, BUT is very spacious and the bed was comfortable. Pictures don't do the courtyard justice. I paid an extra $10 for a room facing the pool and courtyard and it was well worth it. The only complaint I have is that the rooms were not properly cleaned and the breakfast needs a bit more variety. Get there early for the best selection from what they do have. Overall, it was a great stay and a good value for what I paid. Keep in mind it is not 5 luxury and you will not be disappointed.

"Good business hotel"

4
15/11/2015

The room was clean and the location was good. The service was efficient and friendly, without being overbearing. What I expect as a business raveller, with no need for special frills. Parking right by the room, which was also great. My room was cheap, but was also not hte best room. The rooms facing the pool would be better.

"An old Florida "grand motel""

5
13/11/2015

Our home in West Palm Beach had extensive water damage while we were away on a trip. The BW Palm Beach Lakes Blvd became a refuge at the end of days of hard work. Staff was hospitable and kind when we were stressed. Rooms clean and comfortable though a bit dark on the ground floor (second floor is better.) There's a full hot breakfast, indoors or outdoors in the garden, with an unusually cheerful crew. The BW is an old Florida “grand motel,” newly renovated. In addition to the pool, the quirky central garden has a meditation space, an exercise space, an oversize chess board and a sapodilla tree. The new Palm Beach Outlets is across the street. The BW seems to be a stop for visiting youth groups as well as the ubiquitous Europeans. While we were there we met baseball teams, military recruits (one night only--good luck to them!) and actors performing at the Kravis center.

Rick N, Director of Sales at BEST WESTERN Palm Beach Lakes, responded to this review
Thank you JoanShirley. First, so sorry about your house situation. We are glad that we could be of service to you and be a home away from home. We hope to see you back with us but in a better situation. Thank you for the kind words.

"Great value. Great facility."

5
12/11/2015

Stayed here last night. Excellent value. It's not The Ritz Carlton and anyone who thinks is should be for the price is clearly dumb! The rooms are large and clean, the bed very comfortable, the staff friendly, a good breakfast and a nice pool area so what more can you ask? Oh it is also walking distance from a great outlet mall and decent place to eat.

"Nice place, close to shopping mall"

4
12/11/2015

This best western has a bit of the flair of a vacation place not so much business and I did appreciate that, especially the setting around the pool is like in a small resort. Nicely done! And of course just crossing a street and be in an okay outlet mall and a great micro brewery (important for Germans) was nice, too.

"Great Stay @ Best Western Hotel In West Palm Beach"

5
11/11/2015

We really enjoyed our stay @ this "Best Western Hotel", when we visit "West Palm Beach" every year!! Love the treatment by all of the staff & especially Ron, Pat, Richard, Boyd & Harry, great people & service by all of these above people!! Peter, Kathryn & Leila Curry (Nassau, Bahamas)

"Lifesaver!!!!!"

5
07/11/2015

Amazing, Wonderful, Incredible, Awesome!!! There are not enough adjectives to descript what this hotel and its staff did for me and our daughter's special day. The staff was all AAAAA plus, each and everyone of them. And the prices is GREAT. It is a MUST stay place.

"Bit disappointed this time around!!"

4
03/11/2015

This was my second stay at the Best Western Palm Beach Lakes I was looking forward to an awesome stay like my first vacation last year same time. I travel each year to visit my beloved West Palm Beach U.S.A I live in Costa Rica and this trip each year back to West Palm means a lot to me and my girls. I had a booked reservation for 5 nights and was unable to book for the first 3 nights of my vacation because they were full due to a game in town, but I decided to stop in just in case they might have an available room for those first 3 days. I was not in luck so we had to find somewhere else to stay the first 3 nights. While I was there I requested a room facing the pool, ground floor same as my first trip last year which I loved because the view was great and we had a table and chairs in front of our room to relax in during the day. I also requested ground floor because they do not have elevators and with lots of luggage it would be too hard to go up and down the stairs. The front desk reception lady said she thought she could do that for me since people would be leaving and it would be ok. The day we came back there was someone else at the reception and they told me that they only had two rooms one upstairs and one room in back facing the parking lot which seemed unusual since the hotel was not full after the ball game. I told them I had requested a room prior in the end they gave me a room at the end of the building not out doors and with problems with the key lock which they had to fix. The Internet service was the worst I have ever experienced in any hotel I have ever stayed in absolutely no internet service not even in the front lobby, absolutely incredible that such a nice hotel doesn't have quality internet service they should invest in high quality service so the costumers don't have to leave the premises to find internet service. These experiences I had this time around really disappointed me I love this hotel but this time I do have to say they dropped one star on my favorite list. I hope next year when I return they can bend a little and make a costumer happy specially if they are coming from far away and want to enjoy their visit in U.S.A which is only once a year. Thanks Best Western hope things change next time.

"Avoid this property at all costs!"

1
30/10/2015

I booked 4 nights here to attend a baseball tournament in nearby Jupiter. It was not a good experience. Upon checkout, I alerted the management to the many issues, and his response was, "Ok, thanks for letting us know." Subsequently, I received an email from the property manager (it was not, however, in response to my feedback, but rather, randomly generated) asking about my stay, and I provided the feedback below. I received no response. As such, I recommend avoiding this property at all cost. It is in dire need of upgrades...the stair case leading up to the second floor (there are NO elevators) hasn't been painted in years. It's just not a good value at all. Email sent to property: Below are the problems I encountered with my room during my stay: Bugs in my room The entry door wouldn't shut and the gap between the door and the jam allowed a lot of noise None of the outlets would hold our phone chargers (not to mention there were far too few outlets-most properties I stay at recognize the need to meet this deman and install additional outlets) The shower temperature varied wildly while showering, making a very uncomfortable experience The carpet was so dirty our feet were black after walking barefoot The light blocking drapes didn't block light very well and the super bright exterior lights illuminated the room making it hard to sleep. Breakfast shut down by 9:30 on Sunday--that is way too early. Who wants to get up at 9 on a Sunday? No exercise room? I have to drive down to another property (it was not easy to get to, either) to use a treadmill? There isnt a single area that could be converted to house a treadmill and elipitical machine and a few dumbbells? I am disappointed that I paid $100 a night for a room that was relegated to the back and clearly not given the attention as the nicer-appearing rooms around the pool. The rooms in the back felt like a cheap motel. Had I paid for that, well then ok, but I didn't. When I told the clerk of these issues upon checkout, I was not offered a thing to make up for it. I surely do plan on leaving a review on Trip Advsor, as I am a frequent reviewer on that site and want to warn travelers they should avoid this property. I have stayed in many Best Western properties (in fact, I stayed at the Miami airport location just the day prior to arriving at Palm Beach) and this does not match my experiences in those other properties by a long shot. Very, very disappointed.

"Delightful!"

5
28/10/2015

This hotel is a little spot of heaven amidst the normal run of the mill chain hotels. The grounds were lovely with gazebos and water fountains and little seating areas laid out. The pool at the center of the garden was heated and was very welcome at the end of a long day of travel. I discovered this wonderful place for a business trip, but will return with my family to enjoy it to it's fullest.

"Dreary rooms, but okay in a pinch if you have a discount"

2
25/10/2015

Booked for three days but left after one because our room was dreary, smelled soggy and had ants in the bathroom. Hotel overall had a run down feel, but courtyard with pool area was quaint and was a good place to hang out. Tried to catch a ballgame on hotel lobby TV on night one but desk clerk was watching a movie and didn't want to change the channel of us--that's when we decided to book our final two nights elsewhere! Found newer, better hotel at about the same price down the road.

"A Town Jewel"

5
20/10/2015

Hotel offers great service, wonderful grounds, amazing courtyard and clean, comfortable rooms. Couldn't ask for more; I'll be back. Staff was very helpful and I enjoyed walking around the paths to the meditation garden and patios very much. What a great place.

Rick N, Director of Sales at BEST WESTERN Palm Beach Lakes, responded to this review
Thank you Charles K for sharing your experience about your stay with us recently. Thank you for the kind words about the staff and our grounds. We look forward to having you come back.

"Unexpected Gem"

4
19/10/2015

Stayed one night for a golf outing. Hotel has a retro feel, with all the modern amenities. courtyard/pool area is amazing. Covered lounge areas, gas grills, shuffle board court and a beautiful pool. The grounds are nicely landscaped with placards at all of the plants and trees describing names and place of origin, Free breakfast was as expected with make your own waffles, cereals, fruit and yogurts, Adequate and convenient. Rooms were on the small side and could use some sprucing up, but very clean. Staff was excellent, friendly and accommodating. Shopping and restaurants directly across the street. Excellent value for the money!

Rick N, Director of Sales at BEST WESTERN Palm Beach Lakes, responded to this review
Wow SDR57. You nailed our hotel with your review. We are a classic Florida hotel and most of our first time guest have the same "Oh my Gosh" moment when they walk through our lobby and see our beautiful Courtyard and pool. The are has changed with the Outlets and restaurants right across the street. We look forward to seeing you again.

"Husband and Wife Romantic Escape"

5
19/10/2015

My husband and I planned a short romantic weekend to West Palm Beach. We were very pleasantly surprised at the level of professionalism and kindness of staff, beauty of the property, van service to and from area attractions, and our lovely suite. We were amazed to receive such a package at a great price. We plan to make this hotel our official "Short Romantic Escape" whenever we are in town. Tiffany and Ismael Lopez

Rick N, Director of Sales at BEST WESTERN Palm Beach Lakes, responded to this review
Thank you Tiffany L. I understand we dropped the ball in the beginning of your experience with the hotel but you and your husband were patient until we made things right for you. Glad that the hotel will hold a special place in your hearts and we can't wait to see you again soon.

"Really Nice Hotel"

5
19/10/2015

Clean Rooms, upscale appearance, great courtyard. The hotel provided comfort and seclusion form the surrounding areas. it is centrally located to many local eating establishments and entertainment areas, as well as shopping.

Rick N, Director of Sales at BEST WESTERN Palm Beach Lakes, responded to this review
Thank you William P for the very kind review about our hotel. We were and still are very excited about the Outlets and restaurants directly across the street from our hotel. Plus, being right off of I-95 makes it easy to get around the area. We look forward to having you come back and stay with us again.

"Very clean and well managed property."

4
19/10/2015

This hotel is a very clean and well managed property with a great location. The guest rooms have been recently re-modeled and the small refrigerator and microwave are great for business travelers. The hotel has a nice courtyard in the middle of complex which is great for relaxing after a long day.

Rick N, Director of Sales at BEST WESTERN Palm Beach Lakes, responded to this review
Thank you Brian K. Yes, we have put money back into the hotel and it shows. I am partial but I think our Courtyard is one of the best kept secrets around. And yes, our guests love our oversized pool. Come back and see us again soon.

"Awesome garden and pool!"

5
14/10/2015

This hotel is very nice, big pool and beautiful garden with many secret places. Room was cozy. Breakfast was continental nothing special. Location is very good close to many shops Ross dress for less etc.

"Deceived by the pics"

2
11/10/2015

Not very nice of a room, kinda grungy.. Staff was very nice. Breakfast ok. We were there 3 nights and only stayed because I couldn't get my refund. Bed was very hard. Pillows very lumpy and terrible....

"They allow pets in some units, nice staff, lumpy bed"

3
05/10/2015

This place has been here a long time, very close to downtown west palm, we were back in town for a show where we lived for a long time. Breakfast was ok, staff was nice. Bed was very lumpy, we may return but will ask for a upgraded bed. OK for the money but bed ruined it.

Rick N, Director of Sales at BEST WESTERN Palm Beach Lakes, responded to this review
Thank you Larry N for sharing your experience with us. Beds are a funny thing. Some people LOVE our beds and some have a different preference. But you are right. A good night sleep means everything. Sorry we did not meet your expectations on the bed. Please come back and give us another chance. We will let you check out the bed prior to checking in the room.

"Friendly front Desk Service"

4
01/10/2015

Clean room, With very comfy beds & a great pool area. I love the pool area. You can grill there, lounge, play big Chess. Great size pool. Shaded area to sit & eat. Or take a nap. Great house cleaning. Breakfast again 3 out of five. Hot tea, coffee & hot chocolate all day long.

Rick N, Director of Sales at BEST WESTERN Palm Beach Lakes, responded to this review
Thank you Katiecru for the kind words about our hotel. We do have a lot to offer in our Courtyard. Glad you found it to be pleasant. And glad you enjoyed your time with us. Come back soon.

"Better than expected."

4
16/09/2015

Booked it blind on ihe net. I was pleasantly surprised with the maintenance and condition of the rooms and the grounds - someone(s) care and it shows. The free breakfast was a cut above the free breakfast a comparable hotels with fresh fruit, hard eggs, waffles, etc. I wouldn't hesitate staying there again.

Rick N, Director of Sales at BEST WESTERN Palm Beach Lakes, responded to this review
Thank you Martin P. Your comment about us caring means a lot to us because we really do. The staff is like family and everyone who stays with us is truly our guest. We would be thrilled to have you come back and stay.

"BNusiness Trip"

5
12/09/2015

The Beds were confortable and the room was clean. The staff were friendly as well. Overall a good expereance. The breakfast was ok. Not the best or the worst but overall good. (Biscuts and gravy every day but no scrambled eggs)

"Less than we expected"

3
11/09/2015

Wonderful location. Very helpful staff. Room needed a lot of work: constant dripping water from shower faucet (we had to close the door to the bathroom), toilet needed repair, latch on front door was broken. Some of these were fixed after complaining, but despite attempt, shower continued to drip. We were informed by the front door reservation person that it was a very quiet place. It was not even close. People were loud and running around; no one was there to supervise bunches of children, carrying on until at least 2 am; people next door moved into their room with foodstuffs that had to be removed from a wheeled cart at 11:30 pm. Reception tried to close this down, but had a hard time. Having said the above, the TripAdvisor staff supervisor, Ron, was very kind, considerate and very helpful, as was Debra. They tried their best to make us happy. Oh yes, and complementary breakfast was tasty with a variety of choices. It's these last comments which gave them a 3 out of 5.

Rick N, Director of Sales at BEST WESTERN Palm Beach Lakes, responded to this review
Thank you Anitabg for letting us know about your stay with us recently. We appreciate the kind words about the location and staff. We are very sorry about some inconsiderate guest that did not take into consideration that this is a public space and not a late night playground. I apologize on behalf of our entire staff that you encountered this. As far as the issues with the room, once again I am sorry we did not meet your expectations. This is not the norm for our hotel Please contact me if there is anything I can do to make this right.