Best Western Plus Hotel Clos Syrah,  Valence

4.0/5  - based on 348 guest reviews.
Boulevard Pierre Tezier, 26000, Valence, France - See map
+33 475555252 +33 475422737

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Dates

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> Room 1

1 adult

 

Hotel advantages

  • Restaurant
    Restaurant
  • Outdoor pool
    Outdoor pool
  • Air conditioning
    Air conditioning
  • Cocktail lounge
    Cocktail lounge
  • Free parking
    Free parking
  • Outdoor parking
    Outdoor parking
  • 24-hour front desk
    24-hour front desk
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TripAdvisor Traveler Rating
based on 348 traveler reviews
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Come and discover the Best Western Plus Clos Syrah, in the south of France with easy access (highway, TGV train) close to the Provence and Ardeche. In the summer, you may take advantage of a delicious regional lunch from our Restaurant La Syrah, outside by the swimming pool. Enjoy your breakfast on the terrace of your room with a view of the garden and the swimming-pool with your pet that will be accommodated with pleasure by our staff. Business guests will appreciate relaxing in our hotel, and have the possibility of receiving their customers around a glass of regional white wine. We will be glad to organize trainings and other events in our seminar rooms. Our staff will be charmed too offer a personalized service to you. Enjoy your stay. The hotel is equipped for people with reduced mobility. Restaurant opening hours: September to May - Open from Monday to Friday for lunch and dinner. Closed Saturday and Sunday. Please note that the restaurant is closed for Christmas Holidays.

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Room 1

Guest reviews


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based on 348 guest reviews
Certificate of Excellence
 
NOTE ISSUED REFER TO NOTICE SUMMARY NOTES
Excellent
 
114
Verygood
 
153
Medium
 
50
Poor
 
19
Horrible
 
12
Business Business 89
Couples Couples 170
Family Family 43
Friends getaway Friends getaway 15
Solo travel Solo travel 18
Cleanliness
Location
Rooms
Service
Sleep Quality
Value
Best Western Plus Clos Syrah,Valence
  • 2
    « Big disappointment »

    Room was not ready when we checked in at 4:00 pm. Room was drafty and cold. Room was too small for 2 people. On a positive point breakfast and dinner were alright. Good location near the autoroute and pretty easy to find. Hotel might be good for young people (nice bar) but not for retired people.

    3
    « 2 star hotel pretending to be 4 star »

    Someone should tell Best Western that spending a fortune on rebuilding a hotel to look like a 4 star hotel, in itself doesn't make it one. The management need to know what level of service customers get from other four star hotels. (Anna take note). So when we checked in after a six hour drive and were told the restaurant was closed for a private party, we were waiting for the offer from the hotel to make everything alright, and all we got was (quote from Anna) "we told booking.com it was closed tonight, didn't they tell you?" When what she should have said was, Sorry we have closed the restaurant at short notice, but we have arranged for a local taxi to take you to and from a town centre restaurant of your choice. Instead we were told, "you can get a take-away delivered here and we'll provide a plate, knife and fork." Having chosen to have the financial gain of a private party of 50 diners, the hotel management should have made sure that that decision for their benefit, did not reduce the facilities/service provided to other guests. Despite the fact that we regularly drive up and down the nearby autoroute we will not be making a return visit. Which is a shame because I intended to review the restaurant having heard good things about the food. No restaurant, no review.

    4
    « Good find »

    We needed an over night stop on our travels and were very pleased with this choice. Extremely well presented. Smart and clean. Easy to find with easy parking on the edge of Valence. Great value for money

    4
    « Good hotel »

    A very comfortable room, on the edge of Valence, with a pool. Our booking had mysteriously vanished, but as it was just for a night, the friendly and helpful receptionist found us a room. It was very clean and had a balcony with table and chairs. Kettle, tea and coffee were available - but no milk-and a small safe. No fridge. Pool was clean and inviting and breakfast good.

    2
    « Not Good »

    Whilst staying here we encountered several problems that made us unlikely to stay here again. Upon arriving at our room the door was already open and the key that we had been given by reception didn't work. We returned to reception and were given a new key that thankfully worked. However when we then went into our room there were hairs in the bathroom shower and sink and crisps all over the floor which didn't suggest a high level of cleanliness but given an extremely long journey we decided to just let it go and settled into our room. Unfortunately two of the plug sockets in our room didn't work at all and the door onto the balcony area didn't lock which was a little disconcerting but we worked around this as we were only there overnight. Although we were left equally unimpressed by the breakfast the next morning; neither of us are fond of sugary cereals and yet there only seemed to be options with copious amounts of chocolate involved. The coffee machine appeared to be constantly breaking (a request for a coffee from it produced a pink foam substance) and there was a noticeable lack of spoons of a reasonable size which left us eating out of yogurt pots with soup spoons. The hotel itself felt slightly unfinished with exposed concrete in places, unfinished skirting boards and banisters which, for the price you are paying you wouldn't really expect. On a more positive note the swimming pool was lovely as were the staff at the restaurant who were incredibly attentive and helpful. Personally I wouldn't recommend this hotel as I don't feel it lives up to the level of service Best Western usually provides, there were just too many problems with our room for this to be a comfortable, stress-free stay. If you are staying here, avoid the breakfast but make sure to try the restaurant and the swimming pool!

    4
    « Pool in lovely lush garden »

    I spent two nights at this hotel. The reception staff were very accommodating (given that the place was very busy on night 1) and we changed rooms until we found one that suited (third time lucky!) Some of the rooms have undergone a serious refurbishment, however we preferred one with a terrace leading onto the garden. The garden has a nice outdoor pool, loungers and natural shade from an exotic variety of trees. The bathroom was a little tired, but I sure they'll get round to doing it up soon. There is a generous spread for breakfast (although the industrial type reheated pain au chocolats/croissants were awful. The coffee comes from a vending type machine and was not good. Good choice of local fruit juice,jams, spreads etc.. First night at the restaurant we were very disappointed by the food (the fish was overcooked and the raviolis were cold and rubbery... the desserts we ordered were strange to say the least. Not impressed at all. On the second night we asked the advice of a very courteous waiter to guide us in our choice... we were not disappointed as he agreed to supplement the dish we wanted with some side orders, the desserts he recommends were very good. We didn't feel that we had eaten in the same place. All in all after our initial disappointment we had a good weekend and I would recommend this to any wishing a quiet break and also recommend you talk to the waiter about your food likes/dislikes as they are very accommodating. The staff are friendly an welcoming

    4
    « Hidden Gem! »

    Tucked away close to major highways. There was construction in one wing but the hotel operated as normal. Very clean room, helpful staff. The restaurant is excellent. Wonderful food and service. The outdoor dining area is very charming..

    2
    « Looked forward to checking out »

    Stayed one night for business in the area. Pictures on the website are misleading, and the notice of the construction must have been written in small letters. Construction DID NOT start at 9:00am, I was awoken at 7:30 AM. Could not even make a call from my room after this time as it was too loud. It was very warm during my stay and the air conditioning in my room, as well as my associates room, could not be adjusted. I had to keep the blinds closed to try to keep the heat out. Ate at the restaurant and was not impressed. Foie gras was completely overwhelmed by a pile of powdery crumbs of some sort and and overly citrus sticky sauce, could not even taste the foie gras. Fish dish was just ok; soggy, not crispy skin, and it seemed previously frozen for quite some time as it was actually a bit rubbery. At least a few stars for the staff who were very nice. Otherwise I would avoid this hotel.

    1
    « Never stay at this crumby dump »

    A rating of "Terrible" is putting it mildly. On arrival, even though I had paid in advance for our room, I was told that there was no record of my booking and that no rooms were available. We eventually negotiated a room but we were woken at 7.45am by the noise of maintenance work which continued for 2 whole days; in fact on both nights this went on until after 11.30pm. I left for a business meeting in the morning only to be called by my partner who informed me that a builder had been leering at her through the window of our room; when she reported this to the hotel receptionist she was met with a shrug and a chuckle, the response being "well what do you expect, maintenance!". Only when complaining directly to Best Western head office was anything done about this; work stopped, the builder miraculously vanished and a new room was allocated. The noise level in the new room was also intolerable. The hotel website showed imagery of a large pool and outside bar area. This attracted us to this hotel. On arrival we realised that this bar/pool area has not even been built! Each time we left the hotel, on our return we found that our keycard did not allow reentry to our room. The phones did not work once throughout our stay. The lounge area was closed during the whole of our stay. The "24hour bar" was closed when we asked for a bottle of wine one evening at 9.55pm. I requested a taxi and was told it would take 45 minutes to check availability; I called a taxi directly and it arrived within 15 minutes. On our final night no toilet paper was provided in our room and no one was manning the reception desk. When we finally checked out, there was an eight year old boy sitting behind the reception desk. I have now stayed at three different Best Western hotels, one in the U.S., one in the U.K. and this one in France; I have yet to have a positive experience with this chain and will not be using them again. I urge you to do the same.

    1
    « I'm in a nightmare!!! »

    I am currently still staying in this hotel but hopefully not for much longer! We booked a room and were told we had a view. Please see the attached photos to see what a joke that actually is. I am sat in my room with the curtains closed as the workman on my balcony seems to think it's fine to look in on me in bed! I cannot use the balcony at all as it is covered in debris. There has been loud and consistent banging as late as 12 last night and started again this morning. They are next door, outside the window and in the roof above my room. I have been down to reception as ask if we can move rooms and to complain about a man looking in on me and the woman actually laughed in my face, shrugged and said 'renovations!' That is it. No apology, she didn't even look to see if there were any other rooms. I am sat here in tears waiting for my partner to come back from his business meeting and then we will leave. I can't go anywhere as there's no where to go around here. Oh and the phone doesn't work. Avoid if you actually want to sleep and relax and if you don't want to be laughed at for complaining in being looked at by a French workman through your balcony window! I have never had such a miserable stay in any hotel ever, and we go to a LOT because of my partner's job!!

  • 4
    « Excellent value and convenient »

    This was our last night in a thirty day trip and we were eager to get home but didn't have the energy for a long haul from Dijon so we decided to cut the trip and spend the night in Valence. I called for a reservation and got directions. Over the phone the service was excellent and it was just as good when we arrived. The hotel is off the A7 in a quiet neighbourhood with excellent parking. Our room was medium size, very comfortable, with excellent a/c and easy reliable wifi. The shower is large and very easy to use. The hotel restaurant is excellent value. Good service, nicely presented plates, well prepared. I had a oven roasted daurade and my wife had a very good lamb rack. Open wines feature some of the best wines in the Rhone. We heartily recommend this hotel. Whitebeard83

    4
    « Ok as a stop »

    This was a great hotel only let down slightly by the check in. When we arrived after a long motorcycle ride the staff saw we were waiting at reception but were busy with the restaurant which seemed to take priority. We were passed two or three times without any acknowledgement, a simple hello we will be with you shortly would have done We didn't use the resturaunt as we only wanted a snack so we had to go and find a fast food place The room was very nice, great aircon and the bed was amazing, I have to say I could have slept until noon. Checkout was the opposite of our check in, super friendly and helpful and couldn't be more help. Overall not much close to the hotel but if your heading down south or across France it's perfect for a stop

    4
    « great service, fabulous rooms »

    on our way to Montpellier we ended up in a large traffic jam around Valence and decided to stay over in Clos Syrah. We were welcomed with a smile and got a nice room on the first floor. The hotel is nicely renovated, the bathroom is very luxurious and spacious. The separate toilet has no window and limited ventilation, but that's just a minor detail. The beds sleep well, although they only have a single cover. (we're used to have 2 separate ones ;)). Free parking and internet makes it to a great deal. The bar has a nice collection of cognac's and local liquors, the house wine is good enough :) we'll keep this one on our list for a future occasion.

    5
    « Overnight stay »

    We stayed here to break our journey from Munich to Spain. Hotel is easy to find and well situated. Our Room was a great size & very clean. Unusually for Europe there was tea & coffee making facilities in the room. Breakfast was what you expect of a continental, it was fresh and there was plenty to choose from. Staff were friendly and very helpful.

    5
    « Great stay in the middle of France »

    We stayed here for 2 days on our way to Provence France region. Not from Lyon but more of a distance to Provence area on the busy motorway that has a lot of traffic. The hotel is quiet and the front desk staff is very helpful and friendly. The restaurant in the hotel is very good and much better than any restaurants in the immediate area. Nice rooms and bathrooms clean and updated. Would definitely stay here again if in the area.

    4
    « Nice hotel conveniently close to the highway »

    Nice hotel, convenient location close to the motorway and with the excellent standard of the rooms, including air conditioning and a private balcony toward the hotel's pleasant gardens and large swimming pool. The restaurant is of a good standard and was well attended by non hotel guests, maybe best to reserve a table. The surrounding area is okay but nothing enjoying, a hill shields the noise from the motorway, the hotel is located on an access road to the highway so enjoy the food, the pool and the bed instead. Car parking inside the hotel's own gate. We slept well and the breakfast was okay. The exterior and interior of this hotel will not be found in an any architect magazine, but that's not why you stay here.

    3
    « Mixed bag »

    Our party of four stopped here on our way to the south of France. Location was good. Our two rooms looked over the pool and garden, but one view was obstructed by the canopy covering the outside dining area. The other room had a distinct smell of old tobacco. Dinner was a short affair. We chose to have wine as an aperitif and, as a result, were straightaway served our starters. Main courses followed very closely. All done withing 45 minutes. Food was mixed. Two very good meals but the the other two were mediocre - dull salad and dry fish. Despite other comments here, we enjoyed breakfast. Also, the gentleman who dealt with us at checkout was superb. Would we return? Probably not.

    4
    « Good location »

    Didn't get a great chance to check out the town but hotel was located not far off the freeway which made for easy entrance, exit. Great room with view overlooking the pool. Dining room with an excellent dinner. Hotel & restaurant staff were very friendly and helpful. Wish we could have stayed longer.

    5
    « good hotel with friendly staff »

    on our passage to the South of France we stayed at this hotel. Nice room (superior room with jets in the bath) with terras overlooking the pool. Friendly staff, good restaurant, safe parking space. All one could desire on passing through or business trip. Next time we will take the same hotel.

 

Getting to the hotel ...

All directions
·From: The north. Take A49, exit N 32, Centre Hospitalier Valence, Plateau de Lautagne to the Best Western Plus® Clos Syrah. ·From: The south. Take A7, exit Valence Sud, directions of Grenoble, exit N32, Centre Hospitalier Valence, Plateau de Lautagne to the Best Western Plus® Clos Syrah.