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Best Western Cocoa Beach Hotel & Suites, Cocoa Beach

5600 N Atlantic Avenue, 32931-3920, Cocoa Beach, United States - See on a map
Best Western Cocoa Beach Hotel & Suites - Courtyard Pool The Best Western Cocoa Beach Hotel & Suites is ideally located in the center of Cocoa Beach. Come and experience our hotel near the major tourist attractions. Best price guaranteed and exclusive deals.

Enjoy your beach home away from home! Welcome to The Best Western Cocoa Beach Hotel & Suites, where our accommodations, beaches, rocket launches, and attractions become your haven for sun, fun, and exploration on Florida's Space Coast! Plan your day around an exciting adventure at one of the area’s top destinations: explore the universe at Kennedy Space Center (KSC), take an exotic cruise out of Port Canaveral, shop at the famous Ron Jon Surf Shop or simply relax on the sand. With direct beach access, two refreshing pools, and a garden courtyard terrace there are plenty of areas to cool off and unwind. End your day with the most comfortable night’s sleep here at the Best Western Cocoa Beach. A blend of comfort and space adventure — Your beach vacation awaits! Our Beachside Tower building offers incredible views of the world-famous Cocoa Beach Pier from the comfort of your private balcony. Single king or double queen rooms with either oceanfront or partial ocean views are available. The Family Suites building is just that, family friendly. Our suites building offers large one-bedroom suites with extra-large private balconies overlooking one of our two heated pools. Each two-room suite has a full-size kitchenette (no stove) fitted with granite counter tops, large refrigerator, microwave, and a coffee maker. The sitting area offers a pull-out sofa and second television. The suites are conveniently located in the same building as our complimentary breakfast buffet and fitness center. Our Garden Courtyard accommodations represent an incredible value for those desiring a beach vacation. These non-ocean front rooms are perfectly situated near our Blue Flip Flop Bar and Pool. Pets are welcome, in select rooms, with a $15. 00 daily non-refundable pet fee. Rollaway beds and cribs are available upon request. Group hotel rates and event space are available for your business meetings, sports teams, wedding cruises, pre-cruise receptions, and more!

Best Western

Cocoa Beach Hotel & Suites

LABEL_ITINERAIRE

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LABEL_ARRIVEE:

Hotel advantages

  • Catering Services
    Catering Services
  • Complimentary full american breakfast
    Complimentary full american breakfast
  • Outdoor pool
    Outdoor pool
  • Air conditioning
    Air conditioning
  • Lounges/bars
    Lounges/bars
  • 24-hour front desk
    24-hour front desk
  • Safe deposit box
    Safe deposit box
  • Multilingual staff
    Multilingual staff
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Guest reviews

In partnership with tripadvisor fr
Certificate of Excellence 2020
Travelers Choice 2022
 
Travelers_Choice 2020
 
based on 3531 guest reviews
NOTE ISSUED
Excellent
1498
Very Good
1134
Average
534
Poor
216
Terrible
149
REFER TO NOTICE
Business Business
122
Couples Couples
991
Family Family
1572
Friends getaway Friends getaway
363
Solo travel Solo travel
97
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"Mr Francis"

5
User 19/05/2022

It's not always to find someone that is curtious in the hospitality field usually they are in a hurry and can be abrupt, but Mr Francis and the staff were amazing. He was kind and made sure we had the perfect stay @ BW. I definitely recommend this Hotel.

Ocean Partners, Marketing at Best Western Cocoa Beach Hotel & Suites, responded to this review
Thank you for staying with us and recommending us! We appreciate your review and we're glad to hear that Stanley and our staff made your stay perfect.

"Cocoa Beach 2022"

5
vmwoehl, Tacoma, Washington 17/05/2022

Love the staff always friendly to our group and willing to help where they can. Loved our housekeeper she was always smiling. Perfect location to meet needs for the beach, food, or just to hide and have mellow trip.

Ocean Partners, Marketing at Best Western Cocoa Beach Hotel & Suites, responded to this review
Thank you for staying with us! We're happy to hear that you had a lovely stay.

"Come back every year"

5
LeeMcH, Calgary, Canada 17/05/2022

Best Western Cocoa Beach is one of my favorite stays, staff is great, breakfasts are always hot, rooms are clean but the best part it's waking distance to the beach! Can't miss the Fish Camp Grill in the main lobby hotel area as well, all together a great stay every time!

Ocean Partners, Marketing at Best Western Cocoa Beach Hotel & Suites, responded to this review
Thank you for staying with us AGAIN, Lee! We're honored that we are your hotel choice in Cocoa Beach. We're looking forward to your next stay with us!

"Excellent, Best Value! Great Location"

5
Karolyn H, Altamonte Sprin 17/05/2022

Since 2015 I have traveled to Cocoa Beach for a size acceptance event that is held here every year minus 2020 and 2021 due to the pandemic but every other year before that and since then I have traveled here and have had the best time. The hotel is located in a great location, food options are accessible, the staff are friendly and helpful. The Maintenace team is amazing and friendly. We truly love this hotel. My husband and I got married in 2019 and spent our honeymoon here. The prices are reasonable, the location is great, everything about this hotel is amazing.

Ocean Partners, Marketing at Best Western Cocoa Beach Hotel & Suites, responded to this review
Thank you for staying with us, Karolyn! We appreciate your kind review.

"Vacation stay"

4
Christine P, Chicago, Illinois 16/05/2022

This was a great affordable property to stay at on Cocoa Beach. The beach is short walk from the standard rooms. The beach was well kept with chair and umbrella rentals available. The pools were clean with towels available. Would definitely stay here again.

Ocean Partners, Marketing at Best Western Cocoa Beach Hotel & Suites, responded to this review
Thank you for staying with us, Christine! We're happy to hear that your vacation was amazing and that you'd stay with us again. We hope to see you soon!

"Weekend Stay"

5
FroggyRel, Ontario 10/05/2022

The Best Western Cocoa Beach Hotel & Suites was a great hotel for our weekend stay before our cruise. The oceanfront suite was perfect for our family of 5. Lots of room, clean and a beautiful view. I suggest requesting a room level 4 and up for the best views. The location was great; close to the pier, restaurants, shopping and groceries. The included daily breakfast was fantastic! Most importantly and exceptional was Front Desk representative Samantha. She was attentive, kind, friendly and genuine. She was knowledgeable in regards to the hotel and surrounding amenities. She was a joy to deal with and she made our stay stress free and enjoyable. If we needed information or something for our room, she was on top of things and we did not have to wait. Thanks Sam for making our stay a great one!

"Sama"

5
evs2angry, long beach, ny 09/05/2022

Loved it, Samantha was exceptional in assisting me. Very knowledgeable and fantastic personality. Literally could not have had a better time. Cocoa beach fish camp was equally entertaining as well. Good times!

"Beachfront. Pool bar. Walk to pier."

4
WOLFreview, Southeast, USA 08/05/2022

For the price was a good choice. Huge breakfast room was clean and decent selection of hot and cold items. The restaurant bar next door was highly rated and very nicely decorated, but the DJ music was a bit loud for us, though outdoor dining was also available and less thumping, didn't try it. They do deliver to the pool. Small pool but not over crowded really as most guest are here for the beachfront access. The bartender was really great, reasonable (borderline cheap drinks). No parking or resort fees! And pet friendly! Multiple buildings. And our partial Oceanview simple meant it was on side of building, but still was a full oceanview facing the pier. Not disappointed at all. There's even several electric vehicle EV charging stations available. We walked to Ron Jon Surf Shop, but most would probably bike or drive. Definitely walking distance to the pier which is only a couple blocks. There's a Dunkin Donuts at the corner. And a huge Publix Grocery and Liquor across the street.

"Not very pleasant"

2
User 03/05/2022

I went with my family, we paid for a room with a view on the ocean for 5 people (higher cost) but they gave a small room with 4 sleeping accomodations. Then they changed the room and since there wasn't any personnel we had a hard time finding the room, the door was difficult to open and my dad had to use the entire body to do so. The sofa bed was not ready and didn't have any sheets, so we went back to the reception (that was in a different building) to ask for the bedding and after a while a janitor brought them, when we asked if he could make up the bed he did so reluctantly (probably wasn't his job), so we had to make it form the start. During the night there was a very strong wind and one of the internal door kept making noises until we put paper under it. The breakfast was fine but it was all served in plastic cups and containers, not very sustainable. On the other hand the rooms we saw were very clean and tidy.

Jaime Teijeiro, General Manager at Best Western Cocoa Beach Hotel & Suites, responded to this review
Thank you for taking the time to share your experience regarding your recently completed reservation at our property. The feedback we receive from our guests is always appreciated and provides us with the opportunity to improve and provide a better experience for our guests.

"Pre Cruise Stay"

5
RPES007, Kanab, Utah 02/05/2022

The Best Western Cocoa Beach Inn and Suites was the perfect place for our pre cruise stay. Rooms, service and location were excellent. Most importantly, Samantha the Front Desk representative was awesome. We arrived very early the day of our check in, she was super accomodating and was able to get us into our room at 11 am. She was very knowledgeable about the area. Throughout our 3 night stay anything we needed, she was able to provide. Samantha's definitely the type of individual that we hope all front desk attendants strive to be. Her personality, experience and her ability to accommodate the needs of the traveller are superior. Thank you Samantha for a wonderful time, the Canadians.

Ocean Partners, Marketing at Best Western Cocoa Beach Hotel & Suites, responded to this review
Thank you for selecting us for your pre-cruise vacation! We are happy to hear about your positive interactions with Sam and we will share your kind words with her as well. Thank you again and we hope to see you soon at our Best Western in Cocoa Beach!

"Disaster for pur planet"

1
liloueyes, Saint-Pierre, Reunion Island 01/05/2022

This hotel is a disaster for the environment. coming from such a brand as yours, it's hard to believe. at breakfast everything is served in polystyrene boxes and coffee in mugs surrounded by plastic, no waste is sorted, plastic cutlery too. it is an ecological disaster. when there is plastic in your stomachs and we all die of cancer before the age of 40, it will be too late to be interested in the planet. a misery.

Jaime Teijeiro, General Manager at Best Western Cocoa Beach Hotel & Suites, responded to this review
Thank you for your thoughtful and measured response I appreciate your voice and the perspective you have provided regarding your recently completed stay. Our decisions are informed by brand requirements, safety and health regulations, and the insight proffered by valued guests such as yourself. I agree with your assessment that more can be done with regards to sustainability and eco-friendly initiatives, which is why we are in the beginning phases of adopting the American Hotel & Lodging Associations green certification program, which requires satisfying a series of 14 guidelines. Some measures have been adopted (ie: energy efficient interior light bulbs and a linen and towel reuse program) but much more needs to be accomplished in this sphere. I hope that you will give us an opportunity to earn your business again once these improvements are finalized. In closing, I want you to know that the comments and suggestions we receive from our guests are taken seriously. They tell us what we're doing right, what we're doing wrong and how we can improve.

"Honeymoon"

5
Expedition20624, Stroudsburg, Pennsylvania 25/04/2022

After some miscommunication with boarding on a cruise, we decided to not go home and get a room for the weekend. We checked in with Best Western and the staff was great to look for a cozy room with a view of the ocean for the weekend. It was our honeymoon and they went all out for us with the room. We were both happy, the breakfast the next day was great. Will definitely stay again at the Cocoa Beach Best western.

Ocean Partners, Marketing at Best Western Cocoa Beach Hotel & Suites, responded to this review
Thank you for selecting us for your honeymoon - we are honored! We're happy to hear that you both were happy on your special days! We hope to see you and your significant other again soon!

"Double Charged First Day Check- in"

3
uniquefamof6, Raleigh, North Carolina 24/04/2022

I'd say the hotel was overall good. Service people were great. Room good. They charged me double for my four night stay, which was traumatizing for me, paying for a vacation with four kids. That's a lot of money. After a number of phone calls, I was credited back the next day. They need to update some safety concerns such as the metal bars of the outdoor room patios. I was up on the fifth floor with rusted bars that had been previously “repaired” with a bandaid of a repair. These bars are so rusted at the bottoms, they will crumble to a hard kick of accident big bump by a strong person. There was a 9 inch wide gap on the same floor outside walkway by elevators where looked like a small child could fall through. Rooms were nice though. Breakfast was acceptable, aside from the frozen waffles (why bother).

Ocean Partners, Marketing at Best Western Cocoa Beach Hotel & Suites, responded to this review
Thank you for staying with us. We sincerely apologize for the inconvenience and are glad a quick resolution was provided. We appreciate the feedback and hope you are able to come back and visit us again soon!

"Not conducive to Business Travel"

2
tonyiajwilliams, Macedonia, Ohio 21/04/2022

I was on a business trip & had to work after hours. Small room, not the cleanest. The table I wanted to work at wasn't next to a wall plug so I had to work in bed. Will go back to Marriott next time..

Jaime Teijeiro, General Manager at Best Western Cocoa Beach Hotel & Suites, responded to this review
On behalf of our team, I would like to apologize that your stay did not meet with your approval. Your satisfaction is important to us and with over a dozen different room types with USB charging stations strategically located I am sure we could have found a room to better suit your needs.

"Great hotel and extremely clean"

5
User 16/04/2022

Great hotel and very clean. Perfect location. We were able to walk to many restaurants and bars, including the pier. Less than a block from the beach. The rooms were immaculate and smelled clean too. Great stay

Ocean Partners, Marketing at Best Western Cocoa Beach Hotel & Suites, responded to this review
Thank you for staying with us, Charles! We're glad to hear that you enjoyed the cleanliness, location, and rooms. We hope to see you again soon!

"Best Western Cocoa Beach is a wonderful place to stay with super friend people!"

5
User 08/04/2022

Enjoyed every minute and really look forward to returning. The property is very well located and maintained for maximum enjoyment. It is a great place to have a beach experience - for work or leisure on vacation!

Ocean Partners, Marketing at Best Western Cocoa Beach Hotel & Suites, responded to this review
Thank you for your kind review! We look forward to your future stays with us!

"Great ocean view"

5
User 08/04/2022

Excellent view of the sea, where I enjoyed seeing the sunrise with my wife, my family and I were delighted, the housekeepers were very friendly, the room was clean with daily service, everyone was very cordial, I hope to return soon and I can stay in the same room because everything was perfect.

Ocean Partners, Marketing at Best Western Cocoa Beach Hotel & Suites, responded to this review
Thank you for staying with us! We hope you will be able to return again soon and enjoy our beautiful sunrise again :)

"Great Location"

3
User 03/04/2022

This hotel has three buildings plus the lobby. The Suites have an outside door, not on the beach, have a kitchen, bedroom, and "living room" with a pull out couch. It's roomy, but the view is either of the parking lot or street. You can see the ocean a little bit, but the La Quinta is blocking most of the view. The Garden Suites are facing one of the pools and have outside doors. The Tower is where we stayed. This is right on the beach. This review is for the Tower building of the hotel. It's a standard hotel room with an inside door. Pros: *balcony with fantastic views of the ocean (ask for ocean front when reserving; not ocean view) *quiet *It feels safe (need a key to enter the building) *bfast is decent and moves quickly. Portions are large. Some of the tables aren't always cleaned off between guests eating. *quick walk to the beach *umbrella and chair rental for 30 dollars a day. Great deal. *boogie board rental for 10 dollars a day *very close to the Pier, restaurants, and Publix............all walking distance *Water pressure in bathroom is good *Two sinks were nice (one in with the toilet and shower and one outside of the bathroom.........great for multiple people getting ready) *Desk staff was helpful and friendly (sometimes language was a barrier with housekeeping staff, but always very friendly) *temperature of room was good...........air-conditioner made noise, but didn't turn off and on all night like some hotels. Just made a soft humming sound all night. *It was nice having a small fridge, microwave, and hairdryer in the room. Cons: *This place needs some renovating.....new carpet, bedding, and decor. Beds should probably be replaced also. *Pillows were the size of a throw pillow...........not exaggerating. They were tiny! *carpet needs a good cleaning (not just vacuuming.....needs scrubbing) *bathtub didn't drain well, so you will be standing in ankle deep water by the end of your shower. *Housekeeping came, but didn't get sand out of tub..........probably because it didn't drain well. *No safe in the room. : ( Overall, it was a fine hotel. The cons didn't ruin our vacation, but I hope they have plans to renovate and update in the near future.

Ocean Partners, Marketing at Best Western Cocoa Beach Hotel & Suites, responded to this review
Thank you for leaving a thorough review of your stay. We sincerely appreciate your feedback. Additionally, yes we do have plans for renovations this year, including items that you touched upon. We hope you are able to see them during your next visit!

"Great location and service!"

3
User 03/04/2022

Right by the cocoa beach pier......great staff.... Excellent pool and breakfast and short walk to the beach! Beach is clean and well organized with umbrella and chair rentals. Walk distance to shops and eating. Right across street is grocery store and shops. Enjoyed Salsas Mexican food also.

Ocean Partners, Marketing at Best Western Cocoa Beach Hotel & Suites, responded to this review
Thank you for staying with us! We're happy to hear that you enjoyed our location, staff, pool, and breakfast.

"Speak English"

1
luckygirlspetseal, Saint Louis, Missouri 29/03/2022

Employees not all speak English. If you work in my country I should be able to speak to you and you understand. Bathroom was disgusting. It was Wayyyy overpriced! Hairs on things. Dirty tub. Smelled musty. Stay at the LaQuinta. It's next door and much nicer for the cost.

Jaime Teijeiro, General Manager at Best Western Cocoa Beach Hotel & Suites, responded to this review
Good Afternoon LUCKYGIRLSPETSEAL On behalf of our entire team, I would like to apologize for not meeting your expectations and for the difficulties encountered. Cleanliness has always been one of the defining hallmarks of our industry and our property. In these unprecedented times we find ourselves in, there is no greater responsibility that we, as stewards of hospitality, shoulder than ensuring that our accommodations are clean, comfortable, and above all safe for our guests and their families. This past year we were named a AAA Inspector's Best of Housekeeping hotel - a designation that places us in the top 25% percent of the 27,000 AAA inspected and approved hotels. This is a not happenstance but the deliberate efforts of a group of trained and committed personnel who are passionate about their mission of service, even under the most adverse circumstances. With regards to the specific concerns put forward here, rest assured, I will be following up with my staff. In closing, I want to take this opportunity to express my respect and admiration for the ladies and gentlemen who comprise our hotel community. They are a group of dedicated professionals who work tirelessly on behalf of our guests with commitment and integrity day in and day out. I am very proud to have the opportunity to work alongside them.

"Spring Break Relaxation Trip"

5
Darcee F, Sterling, Illinois 25/03/2022

I love this hotel. It might not be super fancy, but it is CLEAN, the beds are comfortable, the pool is warm and it is right on the ocean and next to the pier! The staff was super friendly and we travel with our dogs and they were welcome there too. We will continue to go back every year.

"AMAZING & PERFECT!!!"

5
User 19/03/2022

No need to think twice, book your stay! This hotel met every expectation. All the staff were extremely friendly and very helpful. Our room was spotless and we had a gorgeous view of the beach. Watching the sunset and sunrise over the water from our balcony was breathtaking! No complaints whatsoever.

Ocean Partners, Marketing at Best Western Cocoa Beach Hotel & Suites, responded to this review
Thank you for staying with us! We appreciate your kind comments and we look forward to your next stay at our Best Western :)

"Loved it!"

5
Pamela S, Seminole, Florida 18/03/2022

The location of the hotel is great! Walking distance to the pier, restaurants, and right on the beach. The property has many different buildings, but we stayed in the tower. We loved our ocean view and the room was spotless! The staff are very friendly. There is so much to do here, fire pits, beach, pier, pools, a bar, and a Publix right across the street! I will definitely come back again!

Ocean Partners, Marketing at Best Western Cocoa Beach Hotel & Suites, responded to this review
Thank you for staying with us, Pamela! We're happy to hear that you had a great time at our Best Western and that you'll be back! :)

"We'll be back"

4
User 17/03/2022

Check-in was easy, and when we needed a room change, they were very accommodating. Clean, easy to find, close to shops and restaurants, decent amenities, right next to the beach! And the pool really is heated (not just heated to the just above freezing point, but a very nice temperature).

Ocean Partners, Marketing at Best Western Cocoa Beach Hotel & Suites, responded to this review
Thank you for staying with us! We're happy to hear that you'll be back :)

"Great Room over looking the beach"

4
User 12/03/2022

The room with balcony overlooking the Beach was great and would have been perfect except for the consistent pot smell. During our six day stay every day we had to put up with the smell of pot being smoked somewhere or in one of the adjoining balconies. The smell also was evident in the common areas. Other then that the breakfast was great and the location was great.

Ocean Partners, Marketing at Best Western Cocoa Beach Hotel & Suites, responded to this review
Thank you for staying with us! We apologize for the inconvenience and I will like to assure you that those who go against our policies are fined. We appreciate the feedback and look forward to your next stay at our Best Western :)

"Everything a hotel should be"

5
MontanaCyndi, Montana 11/03/2022

I was pleasantly surprised that this hotel really does have beach access. It is within steps of the pier. Got an oceanfront room and it was wonderful. The pools are lovely and heated. Breakfast was good. Only negative is they keep the air conditioning too cold in the public spaces and hallways otherwise I heartily recommend this hotel.

Ocean Partners, Marketing at Best Western Cocoa Beach Hotel & Suites, responded to this review
Thank you for staying with us and for recommending us! We sincerely appreciate your comments! :)

"GREAT HOTEL ON THE BEACH"

5
User 08/03/2022

This hotel is located right on the beach and within walking distance of the Cocoa Beach Pier. The pool is great and it has a small bar with a great bartender. The staff are all very nice and helpful. The location is easy to get anywhere you want to go while visiting the area.

Ocean Partners, Marketing at Best Western Cocoa Beach Hotel & Suites, responded to this review
Thank you for staying with us. We're happy to hear that you had a great time with us and that you enjoyed the convenience of our location. We hope to see you again soon!

"Fantastic location! Very dirty and smelly room. Warm pool. Good breakfast."

3
User 04/03/2022

Traveled with young family. Perfect location for morning walk/run on the beach and watching the sunrise. The breakfast was really good. The pool was one of the best hotel pools I've seen. Heated and very warm (above 80 degrees) and surrounded by palm trees in courtyard. Wish I could say the same for the room...it was bad. Strong cleaner smell like they were trying to cover up a musty smell. Carpet was spongy and even the floors in the bathroom made our feet black. Pack and play for crib was stained (yuck) and broken. Lights were very dim in the walkway surrounding hotel, almost made it feel a bit unsafe. We stayed in the courtyard/motel section, so the rooms may be better in the other buildings. So great amenities, bad room.

Ocean Partners, Marketing at Best Western Cocoa Beach Hotel & Suites, responded to this review
Thank you for staying with us. We sincerely apologize for the inconvenience and I have made a note of your comments regarding your room. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

"Should have an option to rate less than zero"

1
306bunnyl, Birmingham, Alabama 28/02/2022

Pictures look good but not realistic. First room had mold all around the bath tub. Curtains were so old they were dry rotted. Room smelled horrible. Second room not much better. Place is run down. Would never go back.

Jaime Teijeiro, General Manager at Best Western Cocoa Beach Hotel & Suites, responded to this review
Good Afternoon 306bunnyl I am disappointed to read of the challenges faced during your recently completed stay at our property. The conditions reported here are not representative of the experience enjoyed by the countless visitors that have selected our hotel as their home when visiting the Space Coast. In addition to being a Trip Advisor Traveler's Choice hotel year in and year, we were named a AAA Inspector's Best of Housekeeping hotel - a designation that places us in the top 25% percent of the 27,000 AAA inspected and approved hotels. This is a not happenstance but rather the deliberate efforts of a group of trained and committed personnel who are passionate about our mission of service, even under the most adverse circumstances. Clearly, we were not able to deliver on your expectations and I am saddened that you ultimately departed our property with such a negative impression.

"Okay. Not great."

3
F1624XVlaura, Water Mill, New York 27/02/2022

Travelled with kids. Pools are nice. Breakfast was good. Good location. Rooms are run down. Kitchen ceiling was dirty. Walls are very thin making it hard to sleep. You can even hear people opening their sliding balcony doors very loudly in your room. Overall okay for the price, but I likely wouldn't stay here again.

Ocean Partners, Marketing at Best Western Cocoa Beach Hotel & Suites, responded to this review
Thank you for staying with us. We appreciate your feedback and will use your comments to improve our overall service and cleanliness. We apologize for the inconvenience and hope you reconsider staying with us again.

"This hotel is the BOMB! We loved it!"

5
User 26/02/2022

This staff is AMAZING! Stanley at the front desk is the nicest, kindest and most patient man when dealing with many folks trying to check in. He treated us as though we were the only people staying there and took his time with us. Shalyn, a new manger is fantastic as well as Sam at the front desk. This is a GREAT location near the pier and walking distance to restaurants. Loved the pool that has a bar called the Blue Flipflop. Very cool setting, great music and drinks.

Ocean Partners, Marketing at Best Western Cocoa Beach Hotel & Suites, responded to this review
Thank you so much! We were so happy to read your review and we really appreciate all your kind comments. Thank you again and we look forward to your future stays here at Best Western.

"Great view from the tower bldg...but that is all :)"

3
Katycat29912, Akron, Ohio 23/02/2022

There was an oder in the air but they did try to cover it up with some kind of spray. Carpets in the halls were dirty. Our bathroom fan was broken (a service person did come and fix it), light in room was out, toilet paper holder was falling off the wall, one remote didn't work, no hooks to hang anything up. The view was perfect but I wish there was a way to open the window with a screen in place instead of propping the door open with a cooler. Not enough chairs at the pools. They were quick to give us more towels and toilet paper. One cleaning lady came into my room without knocking - luckily I had just got dressed!!! Breakfast is basic and the same every day. We had to walk a block to get it as there are several buildings spread over the property and ours was the farthest away from the breakfast building. Okay for one night only I would say.

Ocean Partners, Marketing at Best Western Cocoa Beach Hotel & Suites, responded to this review
Thank you for staying with us. We sincerely appreciate your review and feedback on your stay at our Best Western. Nevertheless, we apologize for the inconvenience and hope you give us an opportunity to provide an exceptional stay.

"Excellent Location"

4
Debbie B, Allouez, Wisconsin 21/02/2022

Within walking distance to the Pier, shops, restaurants, adventure park and a grocery store. If not walkable you can take the trolley. Hotel is clean and staff is friendly. Complimentary hot breakfast daily to start your day. Includes 2 pools and a fire pit area. This area has much to offer. Enjoy your stay.

Ocean Partners, Marketing at Best Western Cocoa Beach Hotel & Suites, responded to this review
Thank you for staying with us, Debbie! We're happy to hear that we met expectations and we look forward to your future stays with us :)

"Sleep with the Surf"

5
User 15/02/2022

Sleep to the sound of ocean surf with great breezes Stanley @ Front Desk was very helpful trip planning before selection of this hotel. Dave (Night Porter?) was very helpful with after-hours needs (Towels, coffee, etc.) Sam (Front Desk was great at checkout)

Ocean Partners, Marketing at Best Western Cocoa Beach Hotel & Suites, responded to this review
Thank you for staying with us! We appreciate your review and we're happy to hear that you had a pleasant stay with us.

"Great Resort!"

5
User 13/02/2022

We had a great time. Excellent check in staff and Judy at the Blue Flip Flop Pool was outstanding. Judy was friendly, professional, and gave great poolside service and made the day. Housekeeping staff was quick to respond and our room was very nice and clean. We definitely recommend!

Ocean Partners, Marketing at Best Western Cocoa Beach Hotel & Suites, responded to this review
Thank you for your kind review and recommendation! We're so excited to hear about your great experience and hope we are able to see you again soon!

"Kathy"

5
kmhayman86, Perry, Georgia 13/02/2022

We stopped here on way home from DR was not a planned stop and used points and was 11pm. I have to say we were so impressed by Steven at front desk he was so helpful and nice and went out of his way to help us. The hotel/room was cleanvery comfortable and parking areas well lit. Older facility but beautifully upgraded and maintained. The breakfast was amazingly and all staff we interacted with were great. Well done

Ocean Partners, Marketing at Best Western Cocoa Beach Hotel & Suites, responded to this review
Thank you for staying with us! We sincerely appreciate your review and I will share your kind comments with Stephen. We hope to see you again soon.

"I love this place !"

5
User 03/02/2022

I stay at this place every time I go to Florida. The location is number one - the hotel is great - clean, cozy and comfortable with a wonderful outside courtyard with fire pits and palm trees and a great swimming pool - and a one minute walk to the beach and the Cocoa Beach Pier. The epitome of relaxed Florida.

Ocean Partners, Marketing at Best Western Cocoa Beach Hotel & Suites, responded to this review
We appreciate your loyalty! We look forward to your next stay and the stay after! :)

"Great family hotel"

5
333AmandaE, Maryland 03/02/2022

I stayed here in August with my two kids. We enjoyed our stay. They upgraded us at check in and we had a beach view with a kitchenette and small living room area. The hotel is older but my only complaint was that the door to the hotel stuck and we had to give an extra push to make sure it closed all the way. Hotel is close to the beach and an easy location to get around Cocoa Beach from. My kids loved the pool and spent more time in the pool than at the beach. We would stay here again.

Ocean Partners, Marketing at Best Western Cocoa Beach Hotel & Suites, responded to this review
Thank you for staying with us, Amanda. We appreciate the feedback and look forward to your future stays here :)

"Great customer service"

5
User 25/01/2022

Facilty was great with extra workers on staff for breakfast. Pool staff was good. Sam (at front desk) did a fantastic job in helping with future reservations, billing and discounts. This place is awesome for families.

Ocean Partners, Marketing at Best Western Cocoa Beach Hotel & Suites, responded to this review
Thank you for staying with us! We're glad to hear that sam made you feel special! :)

"Fantastic Hotel"

5
User 24/01/2022

This was our second stay at this Best Western. We love Best Western Hotels. We had an oceanfront room with wonderful ocean views. I actually tested positive while there and felt fortunate to be able to be able to sit out on the balcony during a lot of our stay. The staff was very understanding and maids made sure we had everything we needed because we didn't allow them in the room. How many hotels do you go to that give you a welcome bag with 2 bottles of water that say Welcome With your name on the bottle along with other treats and a card. It was fantastic! I highly recommend this hotel .

Ocean Partners, Marketing at Best Western Cocoa Beach Hotel & Suites, responded to this review
Thank you for staying with us again and recommending us, Judy! We look forward to your future stays at our Best Western.

"Travel for a cruise"

5
User 24/01/2022

Great customer service. Even got a free room upgrade when we checked in. Paid extra for shuttle service and the drivers were fantastic and always there when they were supposed to be. Breakfast was served in the dining area and good quality food.

Ocean Partners, Marketing at Best Western Cocoa Beach Hotel & Suites, responded to this review
Thank you for your review, Cassie! We appreciate your comments.

"Convenient"

5
markpena2022, Winter Springs, Florida 17/01/2022

Great view and hot breakfast. Near everything you would ever need. Publix , Fish camp Restaurant, the Cocoa Beach Pieris nearby. The pool and Tiki bar is a lot of fun. There are grills for use and clean picnic tables

Ocean Partners, Marketing at Best Western Cocoa Beach Hotel & Suites, responded to this review
Thank you for staying with us, Mark. We're glad that you enjoyed our convenient location, view, breakfast, and additional amenities. We hope we are able to see you again soon!

"A great stay in a Ocean Beach Balcony Room"

5
John H, Twin Lakes, Wisconsin 16/01/2022

We was offered a upgrade to a oceanside balcony room and it was worth it. The view of the beach and ocean was great. The next morning Breakfast was wondering, served by a server of selection of items you wants that was offered. The room was clean and felt like the owner/managers care for their hotel. I can say this was the best stay my family & I ever had at a hotel. Much Thanks

Ocean Partners, Marketing at Best Western Cocoa Beach Hotel & Suites, responded to this review
Thank you for staying with us, John! We're happy to hear that you enjoyed our oceanfront room and we're honored that we provided the best stay for yourself & family. See you next time!

"a no-worries stay"

5
User 16/01/2022

we've stayed here several times, visiting family members. we drive 12 hrs and are very tired when we arrive. quick & simple sign-up and the room is always perfect. it's also nice to have hot breakfast foods ready in the mornings; not just sweet rolls, but eggs/sausage/pancakes/fruit.

"Another Great Stay"

5
ArmyMom2011, Fargo, North Dakota 13/01/2022

Had stayed for a night in 2018 in preparation for a cruise, so when we planned to come back to Cocoa Beach we knew where we wanted to stay. Proximity to the Pier and staff made it our only choice. They did not disappoint. Jaime at the front desk was awesome!

"Absolutely disgusting"

1
yummyaddict111, Long Beach, California 12/01/2022

What a shame !!!!! I would never recommend this hotel to anyone staying in cocoa beach. At 180$ a night for a king plus 8$ for self parking, what ?? First no one explain to us where was our room and you have 4 different buildings in the back of the lobby. The room was disgusting. Insonorisation horrible with hair on the bed. The AC was so loud it was worst than being on the plane and cockroache in the bathroom. Housekeeper knocking on our door at 9am, didn't understood one word of English when we had a late check out. Never ever again. I want my money back.

Jaime Teijeiro, General Manager at Best Western Cocoa Beach Hotel & Suites, responded to this review
The staff and I at the Best Western are passionate about serving our guests and community at large, which makes it particularly difficult when we have fallen short in fulfilling our commitment or meeting the expectations of our guests. We take pride and ownership of the guest experience. It is a code we believe in and live by and it is why we are a Trip Advisor Traveler's Choice hotel year in and year out. I would greatly appreciate an opportunity to speak with you personally regarding your stay and have provided my contact information below. I look forward to connecting with you and restoring the faith you have lost with our property. In the spirit of hospitality, Mr. Jaime Teijeiro General Manager 321-783-7621 x2390

"A stay with a ocean view"

5
jdees2022, Dallas, Texas 02/01/2022

I love Bestwestern's team they never fail me. The entire team is polite and professional. On this stay in particular i received a ocean front upgrade. I simply asked if there were any upgrades available and with no hassle the gave me an ocean front view. The family and I really enjoyed our stay.

Ocean Partners, Marketing at Best Western Cocoa Beach Hotel & Suites, responded to this review
Thank you for your loyalty! We appreciate your review and we're glad you all enjoyed your stay :)

"Enjoyable Experience"

5
gjwhite2022, Murfreesboro, Tennessee 02/01/2022

We enjoyed everything about our stay with the Best Western in Cocoa Beach. Everyone was professional, courteous and helpful. They always exceed our expectations. Our room was cleaned everyday. We also love the location right next to the beach.

Ocean Partners, Marketing at Best Western Cocoa Beach Hotel & Suites, responded to this review
Thank you for staying with us! We're glad to hear that we exceeded your expectations again. See you next time!

"Great People, Great Place"

5
Coaching_volleyball, Everett, Washington 29/12/2021

The staff here make it worth the visit. I love coming here due to how nice the staff is and how well they respond to your needs. The location is awesome. You can walk to many restaurants, live music venues, and all the services you will need. The facility is older but well kept.

Ocean Partners, Marketing at Best Western Cocoa Beach Hotel & Suites, responded to this review
Thank you for coming here again! We look forward to more future stays!

"Parking fee is a cash grab"

3
stkittchick, Ontario 25/12/2021

There is no justification for any hotel to charge guests to park. Period. It's a cash grab. Having said that, the property was adequate. Beds and linens are of higher quality. There is no tub in the motel section of the property and water pressure in the shower is weak. There is no easy chair of any kind, just two dining table-type (uncomfortable) chairs. There is no night light in the bathroom (why?) so you have to leave on the very bright light - even with the door left open only a crack, it's bright and impacts a good sleep. There is good quality coffee in the lobby at all times. Todd, the man who checked us in, was terrific. Decent, hot breakfast. If you need easy access to your vehicle (dogs or mobility issues) ask for a room in the motel building, not the highrise.

Ocean Partners, Marketing at Best Western Cocoa Beach Hotel & Suites, responded to this review
We apologize for not being more clear on the parking fee. We appreciate the feedback, nevertheless!

"Great area for a hotel, but the lobby is not so secure to keep strangers from entering the building."

3
darrenrW3897HU, Houston, Texas 23/12/2021

I can say, my daughter was followed by a deranged female into the building, and attempted to enter the elevator with her. This person had no right into the building, and because the building is not connected to the registration desk, there is no extra protection for the hotel guests. Be extra careful and keep your room door double-locked !!

Ocean Partners, Marketing at Best Western Cocoa Beach Hotel & Suites, responded to this review
Thank you for staying with us. We appreciate the feedback and I will share your review with our staff in an effort to improve our security on the property.

"Pleasantly surprised"

4
User 20/12/2021

We stayed here for one night b/4 a cruise and 3 nights after. I tried so hard to extend our stay but circumstances, on our end, didn't work out. BUT we booked a trip for February! The location is great; right on the beach, near the Cocoa Beach Pier and close to restaurants and stores. Our room was clean. ( Others, one family we talked to, said their room was not, - but who really knows). The Pool. The. Pool!! Warm, warm warm, clean and beautiful! I only went to one but I'm sure both were the same. The grounds are very well kept. The staff was friendly and helpful. I'm quite critical and never trust reviews and never give a positive review unless a place is worthy. Best Western Cocoa Beach is worthy. AND did I mention the open gas fire pits? Just beautiful! They keep the grounds well maintained. And pools and fires go to 10 PM. What a great stay we had. Can't wait to go back! Great breakfast too!

Ocean Partners, Marketing at Best Western Cocoa Beach Hotel & Suites, responded to this review
We're happy to have exceeded your expectations. Thank you for booking with us again - we sincerely appreciate it and YOU!

"Always a great place to stay"

5
sraue, Fort Lauderdale, Florida 15/12/2021

We stay often at this location as we come up for business. We bring the grandkids and we all love it! Everyone is friendly and the rooms are clean. Breakfast is good and fresh coffee. Heated pool is great and we can relax while kids swim and get a drink from the bar. Also location is perfect to walk to the beach, right by the pier.

Ocean Partners, Marketing at Best Western Cocoa Beach Hotel & Suites, responded to this review
Thank you so much for your loyalty! We sincerely appreciate your comments and we look forward to your next business stay!

"Great Hotel Had a Blast!"

5
baloobear86, Sarasota, Florida 14/12/2021

This Hotel is very nice for the money! The location is perfect! Right next to the boardwalk and restaurants. The pools are very nice! The beach and views from the room is amazing! I would High recommend this hotel!

Ocean Partners, Marketing at Best Western Cocoa Beach Hotel & Suites, responded to this review
Thank you for staying with us! We're glad to hear that you found much value from our hotel. We appreciate the recommendation and we look forward to your next stay :)

"Great value in a great location with great people"

5
Sam S, Palm Beach Gardens, United States 10/12/2021

This Best Western continues to be a wonderful place to stay. The employees are doing a great job maintaining the property and providing good service to the guests. The breakfast hours of 6-10 every day are very accommodating and easy to remember. The internet access is consistently fast and reliable. The location is perfect for ocean views and beach access.

Ocean Partners, Marketing at Best Western Cocoa Beach Hotel & Suites, responded to this review
Thank you for your kind review, Sam! We hope you are able to stay with us again soon!

"Be careful they will rip you off !"

1
Gregrv, Wisconsin 04/12/2021

I made a reservation at this hotel for mid October of 2021 but because of an illness in the family this summer I had to cancel our entire fall Florida trip. So I cancelled the reservations for this hotel directly on the Best Western website around mid summer well in advance of the 24 hr notice they require to cancel without any charges however a few days after what would have been our check in date I received a bill on my credit card for the rooms I had reserved even though I cancelled them months earlier. I contacted Best Western customer service several times on their website to find out what the charge was for but never got a response. Finally after several weeks a customer service rep from the hotel called me and said the reason I was billed for the room was because I had only cancelled one of the two rooms that I had reserved but since I was a loyal Best Western customer for many years he offered a full refund anyways, like a good will gesture. Well this person was flat out lying because I have a copy of the cancellation form and it clearly shows I cancelled both rooms and have the proof in writing to back it up. After getting the refund on my credit card I received a follow up email from Best Western customer service saying that since I finally received a refund everything should be settled now and I should be happy with their assistance and the final outcome. Unfortunately I had to explain to this rep that no I was not happy because the hotel still tried to rip me off by billing me for a room that they knew I had cancelled and then tried to make it look like they were actually doing me a favor by giving me a refund. The Best Western rep wasn't at all interested in actually doing anything about the theft incident on my credit card and simply said she understood how this was a bad experience for me and would use it as a training opportunity for future customers. I was totally shocked by Best Westerns complacency regarding the entire incident so I asked what makes you so sure you will even have future customers if you dont even attempt to take care of your present customers. Unfortunately they dont get it and lost a customer because it!

Jaime Teijeiro, General Manager at Best Western Cocoa Beach Hotel & Suites, responded to this review
Good Afternoon Gregrv, Safety, security, personal welfare, satisfaction, and providing superior customer care are the foundational concerns that as an operator of a Best Western hotel help to orient our business affairs. I have read your commentary here and I can understand your frustration at the challenges you experienced from a charge that was not credited to your account from a reservation(s) that was dutifully cancelled with Best Western. It appears the second reservation was not cancelled in our system despite it being processed through central reservations, which speaks to an intermittent communication outage and not the product of any deliberate, malicious action taken by the hotel. Frankly, I long for the days when individuals can communicate with one another in respectful and measured tones. How quickly we are to attack the integrity and character of others, assuming the worst in their motives and actions (with little knowledge of the substance of said character), while expecting compassion and understanding for one's own failings. In closing, I extend my apologies for the inconvenience this has caused and wish you and your family all the best this holiday season and beyond.

"Clean, Friendly, Fantastic Location"

4
User 27/11/2021

Stayed for 4 nights in a king suite with kitchen. Pros: Breakfast crew was very friendly, accommodating and attentive! Variety of items were offered Awesome views and location Very close to the beach, within walking distance and had 3 access points Grounds to the hotels very well maintained and relaxing The pools and fire pits were great Room was clean and spacious Cons: Paying 8.00 extra for parking yet numerous other cars parked and went to the beach without paying. No paper towels, dish clothes or towels to wash the dishes we used. Yes we made do with what we had but it would have been better with an actual dish cloth. Doors don't seal that great so you can see light under the door and around it plus you can hear every noise outside your door. The king suite we had only had 2 very tall bar stools to sit on and for short people like myself, not very user friendly. A staff member brought me a chair from another room so I didn't have to just sit on the bed. Last but not least, the exhaust fan in the bathroom is so slow that it basically turns into a sauna while showering.

Ocean Partners, Marketing at Best Western Cocoa Beach Hotel & Suites, responded to this review
Thank you for staying with us and for leaving a review, Susan. We appreciate the feedback and we promise to do what we can to continuously improve the overall guests' experience. Reviews like this help us know what should be focused on first!

"Cruising out of Port Canaveral"

3
Gotesky5, The Villages, Florida 27/11/2021

Best Wester hotel in Coco Beach had a great location to Cruise ports, and food venues, as well as the pier for meals and drinks. Although feel the hotel should have its own bus service for drop offs and pick up for cruises at Port Canaveral., not where one is dependent on outside companies, which do not provide enough vehicles on travel dates or guarantee pick up schedules. The return was from ship was excellent. The rooms were comfortable but needs to be updated and maybe painted. The area for breakfast was excellent, and would recommend the service staff, and front desk staff very helpful. And a secure parking area within the grounds would be just great, that has a locked gate., where security would be a plus.

Ocean Partners, Marketing at Best Western Cocoa Beach Hotel & Suites, responded to this review
Thank you for choosing us for your pre-cruise vacation. We sincerely appreciate your feedback and we look forward to more pre-cruise vacation stays with us :)

"Beat Western Cocoa Beach"

5
M7696BZsusang, Cleveland, Ohio 22/11/2021

Close to Port Canaveral and Cruse lines. Great view of Cocoa beach with a short walk for some fun in the waves or a stroll on the board walk. Several shops and restaurants are on board walk. You can shop, stop for a drink, or grab a delicious bite to eat.

Ocean Partners, Marketing at Best Western Cocoa Beach Hotel & Suites, responded to this review
Thank you for leaving a review of your stay! We're glad you enjoyed the convenience of our location!

"Dirty room and roaches"

1
OceanGirlV, Columbus, Ohio 21/11/2021

Unfortunately, there were too many serious problems for me to recommend this Best Western. After reading the overwhelmingly positive reviews, we were extremely disappointed by our experience. Since I use both Google and Trip Advisor reviews to plan my stays, I always try and contribute a review so that others can benefit from my experience as well. This Cocoa Beach location is a complex of buildings, from drive up motel style rooms, to elevator buildings. We stayed in their oceanfront tower, in a corner mini suite. We splurged for this most expensive room because we haven't gone anywhere since the start of the pandemic, and we were celebrating our wedding anniversary. First, the good. Our view was spectacular, and this BW is in a perfect spot, a short walk to the Cocoa Beach Pier and restaurants. The ladies serving breakfast, (especially Gabrielle and Mora) were fast, considerate, and friendly. They go above and beyond to serve the hotel guests, and make everyone feel welcome. They were indeed the highlight of our visit at this hotel. Now, the bad. Before making our reservation, I called the front desk to ask some questions. I asked if they provided towels to use on the beach. The person I spoke with told me that I could use their pool towels on the beach. When we went to the pool, we saw that there was a serious shortage of towels. Unlike at most hotels, where they bring a large cart to fill up the towel supply, one day at the pool we saw staff bringing just a small handful of towels to the pool. At one of the pools, the towels are located on a shelf inside the Blue Flip Flop bar. When I went to take 4 towels for me and my husband to use on the beach, this older petite woman behind the bar (sorry that I didn't catch her name) said, “Do you need all of those towels?” When I told her what they were for, she told me that there was a shortage of towels, and that we were not permitted to use them for the beach. This hotel is in serious need of renovation. The furniture is very old, and the sofa and chair cushions no longer have any support. There were cleaning issues throughout, especially in the bathroom. I took a photo of the filth in the right outside corner of the tub, then cleaned it up so we wouldn't have to look at it for 8 days. Cleaning staff did not vacuum daily, and that should be the least that they do. We were sure they weren't, judging by the dirt we found on the floor, so we left a small salt packet on the floor one day, and sure enough, it was still there after they made up our room. Their lack of cleaning made me very nervous about standards for cleaning and disinfecting during the pandemic. Even the cheapest motels have toilet paper holders that work. I snapped a photo of this as well. I can't understand why they do not replace this rusty hunk of metal, separating from the wall, with both sides of this double roll holder broken, and not able to hold the rolls on. How can they rent any room, and especially their most expensive room in this condition? During our stay, I found a half dead roach on the floor below the second sink near the bathroom. I say half dead, because it looked dead, but when I went to pick it up to throw it away, it tried to scurry off. I didn't tell my husband, because I didn't want to alarm him, and ruin his stay. I was hoping that it was just one stray roach. Upon checkout, when Megan asked how our stay was, I told her there were some problems, and that I would detail them when I responded to the BW survey and wrote a review. But she asked for details, so I told her. My husband was using the restroom at the time, and I asked Megan not to mention the roach to him, because I didn't want him to know that we spent so much money on a room with roaches. But when he came back from the restroom and heard me detailing the other problems with the room, he told Megan that he saw a roach in the bathroom, but didn't tell me because he didn't want to alarm me. So now that I knew it was a bigger problem than just one lone roach, I was concerned about bringing roaches back home with us in our luggage. I would like to thank Megan, who was genuinely concerned about our experience, and after seeing my photos, asked me to email them to her, which I did later from the airport. Despite all of these issues, we did have a good time in Cocoa Beach. We couldn't have asked for better weather during this November stay, and we wouldn't hesitate to come back to this area for another visit. But for obvious reasons, we will never stay at this Best Western again, and would take pause when contemplating a stay at any other Best Western in the future.

Jaime Teijeiro, General Manager at Best Western Cocoa Beach Hotel & Suites, responded to this review
There is a great deal to unpack here Ms. Vahedy but let me begin by extending a sincere and genuine apology regarding the experience documented here. I approach the work we conduct at our properties from a person-centered manner and ask my staff to assess the quality and conditions of our accommodations and service rendered from a personal perspective. If they had the opportunity to spend their time traveling and staying at our hotel, what is the experience that they would wish to enjoy? As the father of two young children, my wife and I confronted with a similar set of experiences would be similarly affected. Without the benefit of any personal history with the property, the only conclusion to be drawn is that service and care are sorely lacking here. This is only the impression that you will be left with and it pains me because this is not who we are. I take the work we do seriously and to have just one guest out of the approximately 54,000 distinct reservations generated annually depart with such negative impressions and emotions is disheartening. As most things in life, context and perspective are critical. Over the past three years, we have been recognized as a TripAdvisor Certificate of Excellence Award Winner and in the community of Cocoa Beach enjoy a higher Trip Advisor ranking than several upper-upscale properties (Hilton & Four Points) on this most important metric of guest satisfaction. In addition, we enjoy a standing within the top 20% of all Best Western's North America on quality assurance, which encompasses more than 2,200 properties. This is a not happenstance but the deliberate efforts of a group of trained and committed personnel who are passionate about our mission of service, even under the most adverse circumstances and who have persevered and excelled. You reference the service and concern exhibited by Megan as well as the considerate staff in our breakfast area and the work done by Gabby and Mora. This is who we are and what we have been able to accomplish in creating an affordable beach destination for families Rest assured, we are going to take a deep dive into the issues presented here with my facilities team and this will be addressed, and appropriate corrective action taken. I will be reaching out to you via phone this afternoon to express my apologies personally. Above all, I wish you and your family a safe and happy holiday season!

"Overnight Cruise stay"

5
Jechur, Pensacola, Florida 15/11/2021

Older well maintained hotel with different bldgs. Across from each other near the beach. Publix across the street and the hotel has a nice restaurant on site. Only complaint, hidden $8.00 parking fee.

Ocean Partners, Marketing at Best Western Cocoa Beach Hotel & Suites, responded to this review
Thank you for staying with us! We apologize for not being more transparent about our $8/daily parking fee. We will do better in informing customers of this.

"Very good hotel!"

5
User 12/11/2021

I've stayed at this loc twice now so that should speak for itself. The front desk staff is extremely helpful. Covid restrictions have been lifted so I did have housekeeping clean my room. The room view of the ocean is spectacular. My only small complaint was that you are next door to a neighbor so on the balcony you do hear them if they are on theirs as well. People are not thoughtful so you do hear slamming doors but that's with any hotel. no fault of the Best Western. I will stay here again

Ocean Partners, Marketing at Best Western Cocoa Beach Hotel & Suites, responded to this review
Thank you for staying with us again and for choosing us for your future stays. We're looking forward to it!

"Clean hotel that was close to the beach"

5
jenalr, Charleston, South Carolina 31/10/2021

We stayed at this hotel prior to our cruise the next day. It was clean and well maintained. The breakfast offered a nice variety and everyone was friendly. I will stay here again on our next trip to Cocoa Beach.

Ocean Partners, Marketing at Best Western Cocoa Beach Hotel & Suites, responded to this review
Thank you for leaving a review! We're glad that we were able to meet your expectations and we look forward to your next stay in Cocoa Beach :)

"Near Cocoa Beach Pier"

3
Xaviersmom621, Grand Prairie, Texas 22/10/2021

Rooms are very small. If you are on second floor you have to take your suitcase upstairs no elevator. Mold or something like it in bathroom. Great location. Next to Cocoa Beach pier. 2 pools. The person that checked us in really act like she cared about our needs.

Ocean Partners, Marketing at Best Western Cocoa Beach Hotel & Suites, responded to this review
Thank you for staying with us and we sincerely appreciate your feedback.

"This hotel is the BOMB!"

5
Pamela F, Blackshear, United States 16/10/2021

We were coming back from a funeral and decided on a 2 night beach stay and happened upon this BW at Cocoa Beach. Our oceanfront room had such a nice balcony that we spent most of the first afternoon there, ordering pizza delivery! The sound of the waves was Heaven! The second day we hit the beach and rented 2 lounge chairs and an umbrella for $20 for all day! What a deal! We started our days with the free breakfast and it was delish! The staff were very friendly and made sure we were happy and full! We have decided this is the beach and hotel for us! Perfect location and live the fact our room was real oceanfront!

Ocean Partners, Marketing at Best Western Cocoa Beach Hotel & Suites, responded to this review
Thank you for sharing your kind review with everyone - we genuinely appreciate it. We look forward to seeing you at our oceanfront/beach side hotel again :)

"best views and walk right to the beach"

5
robinrenshane, Kansas City, Missouri 13/10/2021

This hotel has the best views! We stayed in the junior suite, corner room, nice size balcony with an unobstructed view of the entire east coast, including the pier. Maybe 20 yards from the beach tops, such a plus. Parking right outside the lobby door. Huge windows in the living area. Plenty of full size towels available. You can walk to the pier from the beach! We'll be back. Love the hotel, love Cocoa Beach!

Ocean Partners, Marketing at Best Western Cocoa Beach Hotel & Suites, responded to this review
Thank you for staying with us and leaving a review, Robin! We're happy to hear that you'll be back - we look forward to it.

"One of the better..."

4
User 10/10/2021

I have started making pretty regular surf trips to the east coast of Florida and this is certainly one of the better hotels in their price range. This was my second stay at this location and, now that it is off season, my boyfriend and I immediately noticed that they have done some annual cleaning and the place looked noticeably better than a few months ago. Showers by the pool need maintenance, one was not working at all the other had almost no pressure but we didn't have any real complaints with the facilities.

Ocean Partners, Marketing at Best Western Cocoa Beach Hotel & Suites, responded to this review
Thank you for your review, Jessica! We hope you are able to stay with us again during your future surfing trips :)

"Great stay"

4
Mauisron, Santa Clarita, California 08/10/2021

I really shouldn't write this review because everyone will book here and we may not get a room the next time we stay! This is a gem! First off, upon check in ( way early I might add) Stanley treated us like absolute Royalty. He was professional, polite and had a great sense of humor. He ensures no questions were left unanswered. There are several buildings to the hotel located on two different streets. Stanley actually came from around the desk, walked us out doors and pointed out the appropriate building and the driveway to enter. The room was extremely clean and tidy. All the stuff worked as it should. This property is like 400:yards from the beach, with its own little wooden walk way. Once on the beach you are no more than 200 yards from the pier., which we at lunch on! Did I mention the price was very reasonable? It was. But, we are Best Western members. The hotel is close to a Publix market ( like Vons, Safeway, Harris Teeter etc), and tons of eateries. The breakfast was not memorable, but it was not a sack with a frozen burrito in it and it got us going. The breakfast staff did a very good job. If you are needing a place to flop before your cruise or stay a couple days after to soak up the sun, give this place a shot.

Ocean Partners, Marketing at Best Western Cocoa Beach Hotel & Suites, responded to this review
We're honored by your review and appreciate the kind compliments, Mauisron! We look forward to ALL your future stays with us :)

"Disappointed"

1
User 06/10/2021

My husband and I stayed there recently for the weekend. My major disappointment was that I left behind my electric heated dry eye mask in a black box by wizard research laboratories on the night table and was unable to recover it. After I unpack the following day and realize that it was missing called the Hotel immediately at 7:12 a.m. I spoke to Sam at The front Desk Who explained that the room had not been cleaned as of yet and no one else had checked into the room so she would send an email to followup with the cleaning staff as soon as they came in to work at 8 a.m. I told her I was concern because I had noticed that after people checked out of their rooms the doors are left opened by the cleaning staff and anyone could just walk in. Since I had not heard from her I called again at 11:20 a.m. and she still didn't have an answer for me. At 2:11 PM she called me to tell me that she had not realize that the cleaning staff leaves early and she has no answer for me so therefore would send another email for the following day. Since I had not heard from her I called her again the following day at 11:17 AM and she told me that my mask was not found. I was very disappointed to hear that because I was pretty sure that I left it on the night table and thought that they would return it to me. I don't understand why someone in the front Desk just couldn't go to the room and check briefly when I first called. I usually do a thorough check when checking out of a room but because the box was black I perhaps did not see it on the night table. I know that I left It on the night table because I used it the night before and placed it on the night table. It could not disappear so I believe that someone took it.

Jaime Teijeiro, General Manager at Best Western Cocoa Beach Hotel & Suites, responded to this review
I can appreciate your frustration at the inability to locate the item in question as well as the delay in providing you with a repsonse. Our property has well-established protocols for the colecting, cataloguing, and storing of lost and found items. We take such matters seriously. If an item is found and turned in, we will work diligently to get it back to the guest and even ship it to them if needed. When the item is not found, such as in your case, then there is regrettably nothing more that can be done. Without the ability to verify that the item was left, that the room was closed and properly secured after you left until we cleaned it, there is no way of knowing exactly if it was left or what happened to it. This is why the burden ultimately resides with the guest to account for and remove all items prior to departure. After consulting our lost and found inventory, our executive housekeeper reviewed our storage closets and interviewed the housekeeping peronnel responsible for cleaning your accomodation upon your departure . Unfortunately, we were not able to locate the black box referenced. We will continue to investigate this matter and if we are able to locate the item, we will reach out to you in coordinating its return.

"Wrong room"

2
User 04/10/2021

Reserved oceanfront room with balcony as suggested by cruise planner, upon arrival at 2am was given a balcony room overlooking pool, no offer to help resolve, just a "sorry". Very disapointed! I had previously booked with another hotel but cancelled immediately after I spoke with Best Western and was offered a Winter Rate that was only $20.00 more for the same type of room and because my cruise planner highly recommended Best Western, I agreed to it. This was after she offered 4 other prices that just couldn't beat the other hotel. Then she found this great winter rate. So disappointed, as is my cruise planner!

Jaime Teijeiro, General Manager at Best Western Cocoa Beach Hotel & Suites, responded to this review
Good Afternoon Terri, I am sorry to hear that we were unable to meet your expectations during your recent travels in Florida's Space Coast. We take great pride in meeting the needs of our guests in a personalized manner and disappointed to hear of the challenges experienced upon your arrival and the lack of assistance offered. We are a large campus spread across several blocks with 5 buildings, two heated pools surrounded by tropical landscaping. Recognizing the distance to be travel, we routinely offer assistance to our guests. I will certaintly share your experience with the team. With regards to your reservation, the room type reserved by your cruise planner was in fact for a room in our suite building and not for an oceanfront accommodation. No modifications or adjustments were made to your accommodations. I regret that we were not able to extend a complimentary upgrade to an oceanfront room.

"Always meet expectations"

5
Sylvie L, Poinciana, Florida 02/10/2021

Very polite and professional all the staff . Fresh banana bread baked seems just for us. Everyone make us feel special. We feel very safe with all the COVID precautions taken. Very close to the beach. Quiet time of the year to travel.

Ocean Partners, Marketing at Best Western Cocoa Beach Hotel & Suites, responded to this review
We're happy you felt special during your stay with us. We look forward to your next stay and we'll have some fresh banana bread waiting for you, Sylvie :)

"Great Stay"

5
niecybaby, Navarre, Florida 02/10/2021

Our check in was quick, in addition to us arriving before check in. Samantha at the front desk was so pleasant and helpful. Breakfast was nice as were the ladies serving us. Clean rooms, ours was a little dated, but as long as it's clean I don't mind. Only about 1 block to the beach, which was awesome! Definitely recommend staying here.

Ocean Partners, Marketing at Best Western Cocoa Beach Hotel & Suites, responded to this review
Thank you for recommending us! We look forward to your next stay :)

"32 Year anniversary"

5
ernski65, Chicago, Illinois 01/10/2021

Had a great Tim staying on the beach room looking over the ocean from are 3rd floor room great clean building,rooms and employees also enjoyed hanging out at the and having a few drinks at the pool bar we also enjoyed the breakfast and the staff serving along with the employees at the front desk planning the next trip to cocoa beach Best Western. Me and my wife really enjoyed it

Ocean Partners, Marketing at Best Western Cocoa Beach Hotel & Suites, responded to this review
We're honored you have chosen us for your 32nd year anniversary stay. We look forward to your next stay!

"Mishandled reservation and rude desk staff"

2
User 27/09/2021

Gentleman that checked us in at 2am-230am was outstanding, and recognized my elite member status, but went down here from there; around 11am - when the next desk staff tried to kick me out and charge me extra. reservation was stated until Sunday at noon (as gentleman that checked us in, stated that it would be no problem for late check out, and would not be charged extra. the morning desk staff, stated that i was only there until same morning and to check out at 11am, no mentioning of the agreement/reservation i made, almost 9 hours earlier. why would i drive over 3 hours to stay at the beach for 9 hours? the gentleman gave us a price of $250+ until Sunday as stated above, and the morning desk staff, said oh no, its $179 a night, plus parking. These prices was never mentioned, when we checked in. I have a heart condition, and this did not help my blood pressure; so we abruptly gathered our things and checked out. I have never had issues like this, at this location before; and with morning desk staff like that; i will mostly not return to this location. my family loves Cocoa beach; but their are other beaches out there on each coast.

Jaime Teijeiro, General Manager at Best Western Cocoa Beach Hotel & Suites, responded to this review
Good afternoon Mr. Lewis, First and foremost, let me begin by extending my apologies for the difficulties experienced during your recently completed visit. Hospitality, as practiced by our property and the Best Western family of hotels is rooted in a very specific mission- to provide superior customer care. It is a philosophy that is embraced by the men and women that I have had the pleasure to work alongside for the better part of a decade. It is a service culture that has appeared to have influenced your decision to stay with us on multiple occasions in the past and one that you appear to acknowledge when documenting your interactions with our evening manager Steven. I am specifically proud of the work the team has accomplished during the past year in the most challenging operational environment our industry has ever faced. As a beachfront location, it is not uncommon for individuals to arrive late and depart the same morning - capturing a few hours of rest before enjoying the morning sun and continuing on their journey. With regards to your stay, you signed a registration card indicating that you would in fact be departing on Saturday morning and payment was secured for one night only. Clearly there appears to have been a misunderstanding as to what you authorized on paper and your expectations. I extend my apologies for any distress this may have caused and will work with my team to better navigate such matters in the future. The welfare and happiness of our guest is paramount and the fact that you departed our property with such negative impressions is dismaying to me. In closing, I wish you all the best and hope that you will give us another opportunity to earn your business during your next travels in Florida's Space Coast. Feel free to reach out to me at your convenience. 321-783-7621 x2390 jteijeiro@oceanpartnerscb.com

"Great Beach access! Multiple pools!"

5
Randy S, Upper Arlington, Ohio 16/09/2021

I spent one night here prior to a cruise in August 2021. Very nice clean grounds and comfortable rooms. We had a balcony overlooking the beach and it was very nice. The pier is a short walk from the property along with souvenir shopping. Parking was readily available.

Tatiana M, Marketing at Best Western Cocoa Beach Hotel & Suites, responded to this review
Thank you for staying at our Best Western, Rany! We're glad you enjoyed the convenience of our location and cleanliness. We hope you are able to stay with us again in the near future!

"Great stay on Cocoa Beach!"

5
User 13/09/2021

Hotel was in the perfect location, near the pier and the beach was beautiful At the entrance of the beach there were chairs, umbrellas, surf boards and boogie boards to rent. Also, surfing lessons! The hotel room was very clean, lots of towels, shower worked well. The staff was very helpful, especially the front desk. The restaurant had live music and the food was terrific. The hotel serves a free breakfast and again the staff serving breakfast were amazing! One of the best stays on the beach I have had.

Tatiana M, Marketing at Best Western Cocoa Beach Hotel & Suites, responded to this review
Thank you for staying with us! We're honored to be one of the best stays on the beach that you've ever had. We hope to see you at our Best Western again when you're in the area :)

"Great place to stay!"

5
gmaj_05, Jesup, Georgia 07/09/2021

My family and I recently stayed here on a visit to Cocoa Beach. I can't say enough nice things about it. It is in a FANTASTIC location. Very close to the beach and restaurants. The staff were all very nice as well. The young man that checked me in was very friendly. The cleaning lady was also very pleasant. We had our dog with us so we declined daily cleaning - but she was always happy to check with us to see if we needed any supplies. The rooms are older but very clean and everything worked. It had a larger refrigerator, a microwave and the best hotel air conditioner I have ever had! We were able to park right outside of our room - it made it very convenient to get to our car - and to unload and load. It was generally quiet - there was a little foot traffic outside because it is so near the beach but nothing that bothered us. We would definitely stay here again. Great place to stay with a pet!

Tatiana M, Marketing at Best Western Cocoa Beach Hotel & Suites, responded to this review
Thank you for staying with us during your stay at Cocoa Beach. We genuinely appreciate your review and look forward to your next stay when you're in the area next :)

"Fabulous"

5
User 07/09/2021

Excellent location, front desk staff was excellent, helpful and very kind! Free breakfast with many options and to go if wanted. The View of the ocean was amazing especially for the price!!! Love, love, love!!!

Tatiana M, Marketing at Best Western Cocoa Beach Hotel & Suites, responded to this review
Thank you for the 5 stars, Tanya. Your business is very important to us and we value your feedback. By telling us what you liked about your stay, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

"Rooms are in poor conditions"

1
marwenn357, Toronto, Canada 31/08/2021

The front desk when we check in was not helpfull much super short . Felt like we are bothering him with our question. We asked for crib for our baby we called ahead of time before arrival nothing really happen even after check in the we kept calling through the day nothing happen we only got a crib till later at night. The cleaning of the room was very poor washroom and balcony were filthy the kitchen too.that was very bad experience.. The fridge in the room was filthy and not working we had a baby and that was not helpfull for us at all The air conditioning was so loud the baby had hard time sleeping and same for us. The only positive on the stay is the breakfast the ladies that worked there are amazing they took good care of us . For the rest I don t recommand booking this hotel front desk doesn t care much about you and the room are nkt cleab properly plus the air conditionning is so louad

Tatiana M, Marketing at Best Western Cocoa Beach Hotel & Suites, responded to this review
Mr. Marouane Tebib: First and foremost, I want to extend both my appreciation for bringing your concerns forward and my apologies for the challenges experienced during your recently completed visit. I am particularly disappointed to read of your interaction with our staff. Our employees are passionate about their work, providing a level of service and care that is consistently recognized by our many loyal guests who have chosen our property as their hotel of choice when visiting Cocoa Beach. I am glad to read that our commitment to providing superior customer care was realized with your breakfast experience. I have brought the facility items noted to our Chief Engineer's attention and a thorough review of your accommodation along with its placement on our preventative maintenance schedule has been organized. In closing, your feedback is valued and appreciated and rest assured will inform our efforts moving forward.

"COCOA BEACH"

1
User 30/08/2021

Lots of great fun great amenity's staff was very helpful would stay here again, easy to find things to do and places to go, very close to restaurants and stores, walking distance to beach access, easy to watch launches from Cape Canaveral.

Tatiana M, Marketing at Best Western Cocoa Beach Hotel & Suites, responded to this review
Thank you Kittycarson2000 for choosing our hotel for your travel's in Florida's Space Coast! It appears you had a wonderful visit - "great fun...would stay here again" yet we somehow only garnered one bubble for your review? Sad Face :( We would really appreciate it if you could change your score to reflect your commentary.

"Weekend stay"

5
User 30/08/2021

I called and spoke with Samantha about booking weekend stay.I was very impressed with the nice personality Samantha had.We checked in and Samantha was working at check in.I observe things,was thinking how good she deals with people.Samantha made this get away very pleasant.Thank you Samantha for being nice and pleasant.

Tatiana M, Marketing at Best Western Cocoa Beach Hotel & Suites, responded to this review
Thank you for staying with us! We will share your kind review with Sam, we're happy to have her on the team!

"Great place!"

5
MamaNo716, Titusville, Florida 28/08/2021

The staff is super sweet and amazing! The location is perfect no matter what building your room is in, because it's so close to the beach! There's 2 pools!! Breakfast is very nice as well!! Everyone works really hard to make the experience memorable!

Tatiana M, Marketing at Best Western Cocoa Beach Hotel & Suites, responded to this review
Thank you for staying with us! We appreciate your review and are happy to hear that our staff left a lasting impression. We look forward to your next stay with us :)

"Wonderful Hotel!"

5
User 26/08/2021

Started off with the front desk and Stanley was to much help. Very friendly and helpful. Room was clean and exactly what we were looking for. Beautiful view of the beach and ocean. Central to walking to near restaurants and shops. Breakfast and coffee was good and the fitness center had a good amount of equipment. Would come back again!

Tatiana M, Marketing at Best Western Cocoa Beach Hotel & Suites, responded to this review
Thank you for choosing our Best Western during your Cocoa Beach stay, Bethany. We are pleased to hear that we met your expectations. We hope to see you again soon!

"Thank you, Todd!"

4
t3rdeyevisual, Audubon, New Jersey 23/08/2021

We came in from NJ for our family vacation and had an extra family member with us. We explained to Todd our situation and he immediately accommodated us with a larger room (suite). I want Todd to know that suite changed our entire vacation. Having a larger room that overlooked the beach completely increased our happiness factor! You didn't have to do that, Todd, but you did, and my family and I are very thankful for it. And you did it with a friendly disposition. Thank you again, sir.

Tatiana M, Marketing at Best Western Cocoa Beach Hotel & Suites, responded to this review
We are honored you and your family chose us for your family vacation. We are happy to hear that Todd made a massive lasting impression and I will share your review with him. We are looking forward to your next stay with us. :)

"Summer Vacation"

3
User 16/08/2021

We really enjoyed our 5 night stay as always! Our room was clean and comfortable. Also the pool and beach were well maintained! Special shout out to Mr. Stanley at the front desk! We will come back again!

Tatiana M, Marketing at Best Western Cocoa Beach Hotel & Suites, responded to this review
Thank you for choosing our Best Western during your 5-night stay again. We look forward to your next stay with us!

"A+ customer service!!"

5
User 16/08/2021

Steven the night auditor, Megan the morning shift gal and Jamie the General Manager went above and beyond. I've never been treated so good anywhere. We will be coming here for our future vacations. This best western is over the top! Awesome staff, great breakfast, beautiful rooms and views! The pool area is beautiful and big. My family loved it!! We really enjoyed ourselves. Thank you for everything!! I even got a member rewards gift bag with a personalized water bottle with my name on the label, and snacks, with a card. That made my day!!

Tatiana M, Marketing at Best Western Cocoa Beach Hotel & Suites, responded to this review
Thank YOU for staying with us! We're pleased to hear that our excellent customer service left a positive lasting impression. We look forward to all your future stays with us! We'll make your day again :)

"Such a nice place!"

5
eab1981, Owenton, Kentucky 10/08/2021

We were pleasantly surprised by this hotel! Our building didn't look very fancy from the outside. Inside, the room was large, clean and updated nicely! The location is great! It's on the beach, in walking distance to local restaurants and the pier. The breakfast was perfect for my family of 5. The pool and pool bar are a nice place to unwind after a long day at the beach.

Tatiana M, Marketing at Best Western Cocoa Beach Hotel & Suites, responded to this review
Thank you for staying with us! We're pleased to hear that we were able to exceed your expectations.

"Excellent hotel, great location"

5
User 09/08/2021

Pool was clean with beautiful landscaping. Continental breakfast was delicious with good variety. Staff was friendly and made suggestions of activities and restaurants in the area. Convenient location next to cocoa beach pier and beach access

Tatiana M, Marketing at Best Western Cocoa Beach Hotel & Suites, responded to this review
Thank you for staying with us! We're happy to hear that you enjoyed our pool, landscaping, breakfast, staff, and nearby activities. We appreciate your comments and we look forward to your next stay with us.

"Great Place To Stay"

5
User 03/08/2021

Came to Cocoa Beach for a softball tournament. Great staff, value and plenty to do with the kids. Staff was great and the close proximity to the beach was awesome! We will definitely stay here again next time we travel to FL

Tatiana M, Marketing at Best Western Cocoa Beach Hotel & Suites, responded to this review
Thank you for choosing Best Western! We're happy to hear that you enjoyed the convenience of our location. See you again soon!

"Clean, well maintained, older property with an outstanding staff"

5
C8145TVpaulh, Delray Beach, Florida 01/08/2021

Would I stay here again? Absolutely. Yes, the property is outdated for the most part. Eventually it will be torn down and something new built. Keep in mind though, it is clean and well maintained. Our room was spotless. You're a block or less from the beach, you'd think you might find some stray specs of sand but nothing. When you look around at the rest of the hotel/motel selection in that area of Cocoa Beach, you're going to find a hit or mostly miss experience. Yes, you can pay more for a high tier hotel chain. That higher cost room won't be any cleaner and definitely won't have a more understanding, friendly or accommodating staff.

Tatiana M, Marketing at Best Western Cocoa Beach Hotel & Suites, responded to this review
We're honored to hear that you'll stay here again. Yes, we're indeed in the process of exciting updates - stay tuned! Thank you for staying with us and we'll see you again!

"Wonderful stay!"

5
Njm712000, Westchester, Illinois 01/08/2021

We cannot say more nice things about the staff of this hotel. Each person we dealt with from checkin to breakfast the housekeeping was just wonderful! The hot breakfast each morning rotated and was delicious and the personal touch of the staff made such a difference! The amenities were clean and as advertised

Tatiana M, Marketing at Best Western Cocoa Beach Hotel & Suites, responded to this review
Thank you for your kind review! We're happy to hear that our wonderful service left a lasting impression. We hope to see you again soon!

"Amazing Service!"

5
User 26/07/2021

This hotel was so very close to the beach and had a very clean pool if that's your thing! Stanley gave us first class service amd was incredibly accommodating. I highly recommend this property for couples, families or business.

Tatiana M, Marketing at Best Western Cocoa Beach Hotel & Suites, responded to this review
Thank you for staying with us and for recommending us; we sincerely appreciate it. We hope to see you again soon, Aimee!

"Over priced and outdated property"

2
User 23/07/2021

Stayed in the Tower Building overlooking the ocean. The room looked like it was in need of renovations, the carpet was dirty, the AC made our clothes feel damp, the fridge kept our food cold, but froze up when on high.

Tatiana M, Marketing at Best Western Cocoa Beach Hotel & Suites, responded to this review
Thank you for taking the time to share your experience regarding your recently completed visit at our property. We take great pride in the consistent service we provide our guest and therefore are disappointed to hear of your experience. We are constantly making improvements and investments in our property, which is why our commitment to quality, service, and value is consistently recognized by our many loyal guests who have chosen our property as their hotel of choice when visiting Cocoa Beach and why we remain year after year a Trip Advisor Traveler's Choice Hotel. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

"Vacation"

5
882davef, Oviedo, Florida, United States 16/07/2021

We had a great time, the room was nice and the view was awesome. Stanley helped us out at the front desk and even gave us a welcome back goodie bag. Mister Stanley is one the reasons we have returned back to this hotel he is the king of customer service.We want to give a big Thank you to the entire staff of ladies who cook and serve breakfast your awesome.

Tatiana M, Marketing at Best Western Cocoa Beach Hotel & Suites, responded to this review
Thank you for staying with us! We're happy to hear that you had an excellent time and that our breakfast staff and Stanley made it even better. Stanley is a delight and we are so happy that he is still with us after all these years. We hope to see you again next time :)

"Excellent Experience"

5
User 16/07/2021

My family and I enjoy our time here, from the lobby to the room everything was cleaned and organized. Guests Service was exceptional. We recommend this place and would love to see Megan on the Employee of the Month board next time we visit, she did amazing !

Tatiana M, Marketing at Best Western Cocoa Beach Hotel & Suites, responded to this review
Thank you for staying with us, Maria! We appreciate your kind review and compliments about Megan. :)

"Safe & Comfortable Location with easy Beach & Pier Access"

5
deputydave1, West Palm Beach, Florida 10/07/2021

First time here. Fast check-in. Clean room. Adequate parking. Nice pool area with BAR!! Walk to the beach in 2 minutes. Was able to rent umbrella and 2 cars for $20 right on the beach. Highly recommend. Received a discount for Military / Govt.

Tatiana M, Marketing at Best Western Cocoa Beach Hotel & Suites, responded to this review
Thank you for staying at our Best Western! We're happy to hear that you felt very safe and comfortable during your first visit with us. Thank you as well for recommending us! We hope to see you again soon at our property :)

"family suite"

4
hershey96, Los Angeles, California 06/07/2021

Hotel gets 4 stars for its outstanding hospitality at checkin and for the morning free breakfast. The women that run the breakfast buffet always greet you each morning with a cheery smile & go out of their way to make sure all your needs are met. The rooms are average, and walls are thin but for the price & location really can't complain. Do they need upgrades yes, could they improve the quality of their bath towels & pillows yes. But overall the hotel met our needs. They did miss cleaning our room one day but management was on top of it the next day.

Tatiana M, Marketing at Best Western Cocoa Beach Hotel & Suites, responded to this review
Thank you for staying with us! We appreciate your feedback :)

"Fantastic Hotel!"

5
JudyLuray_VA_, Luray, Virginia 05/07/2021

We stayed at the Best Western in Cocoa Beach last week and loved it. They have different buildings but we stayed in one of the ocean front rooms with private balcony overlooking the ocean. It was perfect. From the minute we arrived until the minute we left, we couldn't have been more satisfied. The man at the front desk was so helpful and friendly when we checked in. Our room was clean and had everything we needed including plenty of outlets and USB ports which is a problem in some other hotels especially if you have a CPAP machine and need to plug it up beside bed. The internet service was great. There was a nice cold refrigerator and plenty of closet and drawer space. They had free breakfast in one of the other buildings every morning. It was tasty and the staff was so nice. Check out was a breeze also even though we hated to leave. This was a great hotel and we will definitely be staying there again when we return to Cocoa Beach.

Tatiana M, Marketing at Best Western Cocoa Beach Hotel & Suites, responded to this review
Thank you for staying with us! We're happy to hear that we made such a great impression that you'll return! :)

"Wonderful Stay ❤️"

5
them29007, Greenville, South Carolina 02/07/2021

Very clean, convenient to everything and professional staff. I'm very impressed at Best Western's ability to keep the rooms and property so clean and inviting with the amount of guests that frequent here. The beach is beautiful and the hotel is conveniently located. You guys are doing a great job. We will definitely see you next year! If you're looking for lodging at Cocoa Beach, this is the place! Great prices, nice rooms and hard working employees! Thanks for all you do for your guests.

Tatiana M, Marketing at Best Western Cocoa Beach Hotel & Suites, responded to this review
Thank YOU for staying with us and for the kind compliments! We look forward to seeing you at our Best Western again :)

"Grandson's 1st Cocoa Beach Trip"

5
Quentinsmamaw, Clinton, Tennessee 01/07/2021

The area and hotel was just great - felt safe and everything was convenient for our family. Definitely would stay again- clean and great service! This was my grandson's first trip to Cocoa Beach and he loved the walkway down to the ocean from our room.

Tatiana M, Marketing at Best Western Cocoa Beach Hotel & Suites, responded to this review
Thank you for choosing our Best Western in Cocoa Beach. We appreciate your review and we're glad your grandson had a great first trip. See you next time :)

"Great location, needs updating"

2
User 26/06/2021

I have stayed at this hotel many times in the past. The location is great next to the Cocoa Beach Pier with the Tower Building right on the beach. But the hotel needs a renovation bad. The reception area has old historic pictures and display of the Space Shuttle program. This program has been scrapped and now is history. Currently there is a resurge in the space program through Space X that would be more appropriate up to date décor for the reception area. The furniture in the room along with the beds and carpet are old and need to be replaced. My room had no USB connection ports. I talked to the front desk and was told the ports were in the lamps. but like I said these were old lamps, like the furniture and beds, with no USB ports. The staff is great. I was recognized by many of the employees and made me feel welcomed back. I like to see the longevity of the employees working at this hotel from the front desk, breakfast staff, cleaning staff etc. I had a complaint about my room not being cleaned and was taken care of by the front desk lady that recognized me as a past guest. She was great and made my unpleasant situation a good one. I will go back to this hotel in Cocoa Beach and hopefully it will be renovated and updated. Great location in Cocoa Beach.

Tatiana M, Marketing at Best Western Cocoa Beach Hotel & Suites, responded to this review
The feedback we receive from our guests is always appreciated and provides us with the opportunity to improve and deliver a better experience for our guests. Your patronage and loyalty is appreciated and your satisfaction ultimately our paramount concern. We pride ourselves on being an affordable beach destination for the countless families who visit Kennedy Space Center, Port Canaveral, Brevard Zoo and the many other attractions that define our community as one of our Florida's most desired locations. Our commitment to quality, service, and value is consistently recognized by our many loyal guests who have chosen our property as their hotel of choice when visiting Cocoa Beach and why we are a Trip Advisor Certificate. We are constantly making improvements and investments in our property, even over the past year in the heart of the pandemic when occupancy plummeted. We are stewards of one of the great landmark properties in Cocoa Beach and our commitment to its preservation and continued improvement is ironclad. These are just a sampling of the projects completed since the start of the pandemic in March of 2020: *Replaced carpet in 60 of our Garden Courtyard accommodations *Resurfaced our Verandah Pool Bar *Overhauled our entire lock system with RFID ready locks. *Removed and replaced railings on our boardwalk walkways Stay Tuned Cryptman13…because we have an ambitious series of projects slated for 2022 and beyond In the spirit of hospitality, Mr. Jaime Teijeiro, CHA, CHRM General Manager

"Beach vacation 2021"

5
Seaside04198482279, Arizona 18/06/2021

Nice hotel in a great location. Meghan at the front desk was very friendly and efficient and was able to provide us with an early check in after a long red eye flight. We had a nice clean room in the beach tower with amazing ocean/beach views. The housekeeping staff on the 3rd floor went out of there way to ensure we had everything we needed during our stay. The complementary breakfast was good with a variety of options (eggs, potatoes, sausage patty, French/toast, yogurt, hard boiled eggs, cereal, various juices and coffee). All the staff members we encountered during our stay were warm and welcoming. We had an amazing vacation and would highly recommend this hotel.

Tatiana M, Marketing at Best Western Cocoa Beach Hotel & Suites, responded to this review
Thank you for staying with us! We appreciate your review! :)

"This should be a Best Western Plus"

5
traderreeves, Tampa, Florida 07/06/2021

From the time we checked in it was outstanding. Excellent service with a smile. The room was great, breakfast was outstanding. The beach was right behind us with a fantastic view from the 8th floor. Pool was right across the parking lot. The pool has the Blue Flip Flop bar and they play great music that isn't loud and annoying. Parking was not a problem at all. Staff were very friendly. Daily cleaning service.

Tatiana M, Marketing at Best Western Cocoa Beach Hotel & Suites, responded to this review
Thank you for staying with us! We appreciate your review.

"Great location, moderate hotel"

4
jroll1, Whitwell, Tennessee 06/06/2021

The location was very good. Beach access was close by and with in easy driving distance to restaurants and shops. The room itself has a few issues. The door of our room and lot of the others in the building we stayed in were hard to shut completely. Housekeeping didn't close the door completely after cleaning once and we had to be super vigilant when we came and went. Secondly, the air circulation in the room was none existant. The person nearest the a/c unit would be freezing and 10 feet away, it would be muggy and hot. We had 2 small travel fans with us that made it a little more comfortable. The TV picture was dark and DirecTV service spotty. Not that we watched a lot of TV, but our toddler granddaughter liked to watch it when she came by from her room. I have no clue on the breakfast because it was in another building across the street and felt like it was too much trouble to get too. The pool could have been better maintained, however I feel like it was more due to poorly supervised children, than neglect due to the hotel maintenance.

Tatiana M, Marketing at Best Western Cocoa Beach Hotel & Suites, responded to this review
Thank you for staying with us! We appreciate your feedback.

"Too much $"

3
User 06/06/2021

Go some else, to much money, Man at front desk is a scammer, No towels twice at pool side, Lumpy Old Bed, Found room shower dirty looking, TV remote sucks! Charged us $20 per night more for ocean view we already reserved, 3 nights was $800 Final bill,. Please go else where,

Tatiana M, Marketing at Best Western Cocoa Beach Hotel & Suites, responded to this review
Thank you for staying with us and we appreciate your honest review.

"Okay hotel"

4
Sarah R, Leesburg, Virginia 05/06/2021

Rooms were clean and bed was ok. It was right off the beach which was nice and convenient. Fish camp next door with discount for guests, forgot that first day. Pool was fair. They have fire pits which were very nice in evening

Tatiana M, Marketing at Best Western Cocoa Beach Hotel & Suites, responded to this review
Thank you for staying with us! We appreciate your feedback.

"Pretty good place"

4
revgeorge, North Port, Florida 05/06/2021

We were here for 3 nights and we did like the view overlooking the beach. It is walking distance to the pier and we did take advantage of that. The only thing I was disappointed with was that they have directTV and of course when the rain came you couldn't watch TV so anyone with kids, beware of that issue. Would we stay again, maybe.

Tatiana M, Marketing at Best Western Cocoa Beach Hotel & Suites, responded to this review
Thank you for staying with us! We hope you will stay with us again!

"Repeat stay"

5
User 04/06/2021

Great place to stay. Beach is right out your door. Great location and great staff. Breakfast, fitness room, many options to go see like the Port, Merritt Island, Cocoa, quick drive to Orlando (40min.) Several places to eat bars, events and things for the kids. Cocoa Beach pier is around the corner and greqat place to visit. Highly recommended.

"Suitable"

3
User 01/06/2021

It was definitely not the cleanest place I have stayed and I was very disappointed at not being able to obtain late check out. Many employees did not speak much English but they were all friendly and most tried very hard to be helpful.

Tatiana M, Marketing at Best Western Cocoa Beach Hotel & Suites, responded to this review
Thank you for staying with us!

"Great location and nice rooms"

5
irmarosef, Ocala, Florida 30/05/2021

We booked at the last minute as we were passing thru the area and not only did we get a free upgrade but were recognized with a check in gift for our membership! Didn't expect that with only a two hour window from reservation to check in! We will most likely be back if we come this way again

Tatiana M, Marketing at Best Western Cocoa Beach Hotel & Suites, responded to this review
Thank you for staying with us! We're happy to hear that you'll be staying with us again if you're in the area :)

"Short stay, but great stay overall."

5
User 26/05/2021

Overall experience during our short stay was great. From the moment we checked in until our check out. Service at the front desk agent upon arrival, breakfast attendants, and housekeepers we interacted with prior to checking out. Rooms were great with the ocean view. Higher floor the better.

Tatiana M, Marketing at Best Western Cocoa Beach Hotel & Suites, responded to this review
Thank you for staying with us and for leaving a review! We appreciate it :)

"Awesome hotel"

5
User 19/05/2021

I'm so happy I came to this hotel with a great bunch of people. We had a huge group of people and the hotel was amazing. The views from the tower are perfect. All staff was great. Only issue was plumbing and they were very prompt about it. I will be back next May for sure.

Tatiana M, Marketing at Best Western Cocoa Beach Hotel & Suites, responded to this review
Thank you for staying with us! We'll see you next time :)

"BBW Spring Break"

5
User 19/05/2021

I stayed at the Best Western Cocoa Beach from Wednesday to Sunday for the BBW spring break 2021 event! Best stay I've had on a vacation!! Great staff, helpful, and kind! So close to everything you need! The pier was amazing and a few feet from my room!!! I will definitely return!!

"BBW Bash"

5
User 19/05/2021

I just attended my 5th BBW Bash at this hotel. The hotel is fantastic and clean and offers everything you could need in a hotel. I've stayed in all 3 buildings and will be back again next year! -Tiffany

"Bbw bash"

5
User 18/05/2021

I'm from NYC and I can say this is one of the cleanest, most polite and friendly hotel. Anything you need they had it for you. They are willing to work with you and help you out as much as possible to accommodate any issue you may have. I will definitely be staying here again in the near future.

Tatiana M, Marketing at Best Western Cocoa Beach Hotel & Suites, responded to this review
Thank you for staying with us! We'll see you next time :)

"BBW Bash"

5
User 18/05/2021

What an amazing hotel. Friendly staff , comfy beds and the views lord the views ! I came this previous weekend with a few friends to attend a annual event, and I couldn't have been more pleased ! I can not wait for my next visit! Thank you BRST WESTERN !!

Tatiana M, Marketing at Best Western Cocoa Beach Hotel & Suites, responded to this review
Thank you for staying with us! We'll see you next time :)

"Relaxing yet noisy"

4
User 12/05/2021

Property is conveniently located. Walking distance to beach (avoid $20 parking at Pier). Walking distance to eatery's and such. Prepare for a noisy experience which generally stays within acceptable limits(except I encountered a noisy guest who only cared about themselves). Safe travels/travails!

Tatiana M, Marketing at Best Western Cocoa Beach Hotel & Suites, responded to this review
Thank you for staying with us! We appreciate your feedback.

"Great hotel!"

5
DebbyC62, Florida 11/05/2021

We just returned today from our stay at BW Cocoa Beach. From the moment we arrived, the front desk ladies were so very helpful & accommodating. Our room was not quite ready & they offered to securely store my insulin so it would not be left in the hot car. The room was exactly as described and very clean. Our view was fantastic! We enjoyed sitting on the balcony & watching the cruise ship & other container cargo container ships sitting out in the ocean. All areas of the hotel were very clean. The cleaning staff were so friendly. Hot breakfast was very good- different options each day. Thank you for a great stay!

Tatiana M, Marketing at Best Western Cocoa Beach Hotel & Suites, responded to this review
Thank you for staying with us! We appreciate your review, Debby :)

"Great quick stay"

5
Expedition20624, Stroudsburg, Pennsylvania 26/04/2021

Got a room to watch a rocket launch. Lobby and property were clean. Pool area was clean. My stay was overall a great experience and will definitely go back again next time I need a mini getaway. Hot breakfast is back, but to go.

Tatiana M, Marketing at Best Western Cocoa Beach Hotel & Suites, responded to this review
Thank you for staying with us!

"Barely an ocean view"

1
wqueen2021, Pompano Beach, Florida 25/04/2021

The third floor on this ocean front was actually the ground floor. Ocean was mostly blocked by bushes. The bed was less than a queen size and very old and very uncomfortable. One scratchy blanket per bed was inadequate. No central air conditioning. Never going back.

Tatiana M, Marketing at Best Western Cocoa Beach Hotel & Suites, responded to this review
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 321-783-7621 x2390.

"Best on the Beach"

5
robertbH383HO, New York, United States 13/04/2021

Great location. Breakfast service was very good , considering the Covid19. Had eggs and sausage and more. Two pools , one with a bar, very nice. Beach front, great beach. Near the Cocoa Beach Pier. Easy check in and out. Room was very clean.

Tatiana M, Marketing at Best Western Cocoa Beach Hotel & Suites, responded to this review
Thank you for staying with us! We appreciate your review, Robert!

"Eww"

2
melaniea804, Albany, New York 11/04/2021

I stayed here five days and never again. This real is a motel. I was not impressed. The first room we checked in was old. It really should be gutted and rebuilt. The phone didn't work. It had cobwebs coming down from the ceiling. Then, next door, there was a dog that barked incessantly. I complained, and was switched to another room when one came available. It was newer and everything worked, but there were roaches. Also, on the bathroom door was this giant hair ball hanging. I thought it was a spider. Housekeeping was sporadic. For the life of me, I can't understand why this hotel is rated so highly, except it in a decent location by the beach and you can walk to shops and restaurants. Also I should mention there is a $5 car parking fee not disclosed anywhere in the policies. It's a surprise when you check out. I couldn't wait to leave and have had to take precautions not to bring roaches back home. Gross!

Tatiana M, Marketing at Best Western Cocoa Beach Hotel & Suites, responded to this review
I am sorry to hear that we were unable to meet your expectations during your recent travels to Florida's Space Coast. We pride ourselves on being an affordable beach destination for the countless families who visit Kennedy Space Center, Port Canaveral, Brevard Zoo, and the many other attractions that define our community as one of our Florida's most desired locations. The level of service and care we provide is consistently recognized by our many loyal guests who have chosen our property as their hotel of choice when visiting Cocoa Beach, a preference that is reflected by our designation as a Trip Advisor Certificate of Excellence Winner along with winning a Director's Award this past year from Best Western. I have brought to the attention of our staff the facilities items you have noted, while I will reinforce with our front desk the importance of highlighting the parking fee that is noted on the registration card that all guests sign upon their arrival. In closing, the feedback we receive from our guests is always appreciated and provides us with the opportunity to improve and deliver a better experience for our guests.

"Convenient and Family Friendly Beach Hotel"

5
User 09/04/2021

Overall, it was a very good experience at the Best Western Cocoa Beach Hotel & Suites. There were various stores and restaurants within walking distance. The beach is easily accessible, and there is plenty of parking available. The set-up for breakfast was quick, and the food was tasty. The front desk staff was very helpful. We would definitely stay there again!

Tatiana M, Marketing at Best Western Cocoa Beach Hotel & Suites, responded to this review
Thank you for staying with us! See you here next time!

"Excellent and right by the beach"

5
bbnfan2017, Lexington, Kentucky 09/04/2021

The hotel was clean and free of bugs. Breakfast had many choices. The breakfast was really good. Employees were all nice & if you needed anything they delivered right to your door. The only thing I didn't like was that the breakfast was in a different part of BW(there is 4 parts to BW)Had to walk a little way to get breakfast. We didn't use the pool at all, but it looked very nice. Did use the laundry room, good washers and dryers. Was right by the Pier which is the most popular place at the beach.

Tatiana M, Marketing at Best Western Cocoa Beach Hotel & Suites, responded to this review
Thank you for staying with us! We appreciate your review!

"Great Ocean View"

4
kellywilliams4, Maple Grove, Minnesota 07/04/2021

Loved the fact our room faced the ocean and it wasn't super expensive! Wish the Internet would have worked out on the Balcony so I could sit and relax w/ Ipad. Also wish there were better chairs on balcony. BW please change your disinfectant to either an odorless or more pleasant smell as it was awful.

Tatiana M, Marketing at Best Western Cocoa Beach Hotel & Suites, responded to this review
Thank you for staying with us! We appreciate your feedback!

"Great value, clean, and right on the beach!"

5
User 05/04/2021

If you are going to Cocoa Beach, this is the perfect spot! Walkable to restaurants, stores, and the pier. Right on the beach! The pool was great with awesome frozen drinks for sale! The fire pit area was great with beautiful landscaping on the whole grounds. Breakfast was perfect!

Tatiana M, Marketing at Best Western Cocoa Beach Hotel & Suites, responded to this review
Thank you for staying with us! We appreciate your review! :)

"way over priced, poor service"

1
Mike H, st charles, United States 01/04/2021

A platinum member, i was asked to move to a room too small for my family because they had given my suite away.. I extended my stay prior to my arrival and checked on it upon arrival and was assured i would not be moved. The rate was extremely high and I am still waiting on my bill. They made no attempt at resolving this issue, simply told me to vacate my suite. I'll never stay again

Tatiana M, Marketing at Best Western Cocoa Beach Hotel & Suites, responded to this review
The feedback we receive from our guests is always appreciated and provides us with the opportunity to improve and deliver a better experience for our guests. We take great pride in the consistent service we provide our guests and therefore are disappointed to hear about the challenges documented here. The loyalty and patronage you extend throughout the year to our hotels is highly valued. The reservation that was secured on the 24th of October, an oceanfront junior suite, is consistent with the room type that you received for your stay. It appears you made a separate reservation for an 8th night on the 12th of March; however, this second reservation was not for an oceanfront junior suite, but rather, an oceanfront room. This reservation appears to have been made through our central reservations department and I apologize if any misinformation was communicated. Since we were sold out of our oceanfront jr. suites the only alternative would be to have downgraded an individual who had made a reservation for the room type you desired, which I'm sure you would agree would not be appropriate under the circumstances I understand your frustration and saddened that you were disappointed with your stay.

"Tiki bar"

5
Mary B, Plymouth, Wisconsin 30/03/2021

Had an awesome bartender Jenn! The one thing that didn't make sense was the line of people waiting to get in when there were open tables and spots at the bar. Really didn't seem like the business was into accommodating people or making money.

Tatiana M, Marketing at Best Western Cocoa Beach Hotel & Suites, responded to this review
Thank you for staying with us, Mary! We appreciate your feedback

"Great location"

5
EastCoastDriver, Stillwater, New Jersey 30/03/2021

This hotel has more than one building so call to confirm your room details-only one building is oceanfront and only upper floors have a beach view.We booked ocean view and called to change to oceanfront with balcony. Loved the room and easy beach access.Nice fire pits and poolside bar with music.Very clean but pillows were lumpy,only 3 drawers in the room, no in-room safe.Lots of dining and shopping in walking distance. Jared and Tiffany provided exceptional customer service and housekeeping was always nearby to provide clean towels. Wonderful getaway from the cold northeast weather.

Tatiana M, Marketing at Best Western Cocoa Beach Hotel & Suites, responded to this review
Thank you for staying with us! We appreciate your review :)

"Best Western stay. March '21"

5
Travel8675309, Indianapolis, Indiana 24/03/2021

This hotel was exceptional. Found through a locals recommendation through social media. This location to the beach was outstanding, walking distance to restaurants, heated pools. Quick service for extra towels when we needed it. Our room was in a great location at the complex. Better than anticipated. Very happy.

Tatiana M, Marketing at Best Western Cocoa Beach Hotel & Suites, responded to this review
Thank you for staying with us! We're happy to hear that you had a pleasant stay. We hope to see you again soon!

"Easy walk to beach, could use updates and more useful kitchenette"

4
TraceyRoxanne, Beavercreek, Ohio 24/03/2021

We stayed hear as part of a complimentary stay for a timeshare presentation. Favorite part was walking distance to the beach. Every staff encounter we had was great, and the hotel was clean, especially considering the age of the building, and dated furnishings. The room was very spacious, but I was a little confused at the kitchenette. Although large and has cabinets and some dishes, It is only for reheating food. There isn't a cook top or oven. So if someone wanted to save money by preparing their own meals, you would be limited to cereal, sandwiches and frozen dinners.

Tatiana M, Marketing at Best Western Cocoa Beach Hotel & Suites, responded to this review
Thank you for staying with us, Tracey! We appreciate the feedback!

"Great Manager"

5
User 20/03/2021

We have stayed at this hotel several times before. This time there was a little snafu with our room- not the one we thought we had booked. The manager went out of his way to get us the room we wanted (even though it was quite busy) and check on us to make sure our stay was a good one. We love the location and amenities. Couldn't have been better!

"Not new or fancy but good anyways"

4
jimcyr, Caribou, Maine 17/03/2021

This place deserves a review. Because while it's old (I believe the oldest building dates to the 1960s and most are probably from the 1980s), I get the sense that that they are really trying. And they have done quite a bit of updates/renovations over the last ten years, it appears. We got a good rate for an oceanfront room (about $200).....no resort fee. Reviewers complain about the area being sketchy but we didn't see anything like that. Our stay started poorly when we arrived at 6:00 and our room still wasn't ready. The front desk lady wasn't apologetic....just said that it will be ready when they're done cleaning it. BUT she did give us our parking pass and we changed into swim clothes in the lobby restroom.....then off to the pool. It was VERY warm and seemed clean....really enjoyed it. I had a feeling that she wasn't going to text us when the room was ready, so we called the front desk at 7:00, and sure enough it was now ready. We stayed ocean front in the tall tower building. Our room was on the third floor.....for some reason there is no second floor, so we were actually on the second floor. Which means we could only partly see over the trees, bushes, etc. to the ocean. But I didn't mind that because it was actually kind of nice sitting surrounded by the greenery and still seeing some of the beach/ocean. Two good queen beds and a pull out couch (the mattress was terrible and stained with pee). They had said we could have a cot when we reserved, but we had to ask again for it after we got to the room. They did bring one up and it wasn't too bad. The couch cushion had some food stuck to it in one spot....we are not too picky but the cleaning could obviously be a bit better. Our balcony was awesome. The shower, two TVs, AC and WiFi were all good. We had a microwave, fridge and in-room coffee. It was pretty quiet overall. The elevators in our building were good. For breakfast, they were serving in styrofoam in another building, and it wasn't bad at all. We loaded up and ate in our room. This is a big property....at least five buildings. Two pools, a nice fire pit area with lots of grass, and plenty of parking. You do have to do a bit of walking to get around, but it's not bad. We ate dinner at the restaurant which is kind of attached to the lobby, and it was excellent. The staff was all pretty friendly. What made me bump this up from a three bubble to a four is that they gave us a very late checkout due to us getting into the room so late our first day. This was very helpful to us. If they did some deep cleaning and further renovations, this could be a five bubble place. I liked it and can definitely say we would stay here again.

Tatiana M, Marketing at Best Western Cocoa Beach Hotel & Suites, responded to this review
Thank you for staying with us. We appreciate the feedback, Jim!

"Perfect vaca"

4
JosephGVestal, Vestal 14/03/2021

Very clean property and more than helpfull front desk both on arrival and checkout. Good location close to many restaurants and nice beach area. Plent to do for couples or families. Could use more king beds on the Oceanfront rooms, beds called a queen but more like a double.

Tatiana M, Marketing at Best Western Cocoa Beach Hotel & Suites, responded to this review
Thank you for staying with us! We're glad you had a pleasant stay.

"Stay at Cocoa beach"

5
User 09/03/2021

Convenient location to beach with large number rooms reasonably priced, with excellent breakfas,t with large number hot and cold items. Grounds in very good shape. Extra charge for rooms with beach view

Tatiana M, Marketing at Best Western Cocoa Beach Hotel & Suites, responded to this review
Thank you for your time with us! We hope to see you here again :)

"Top notch experience on a budget"

5
Jobrief, nyack, ny 06/03/2021

What a great experience at the Best Western Cocoa Beach. After a nightmarish shortened stay down the road at the Beachside Inn, I had an opposite experience here. The staff was fabulous and accommodating. They upgraded me to a King Suite bc the AC was broken in my basic king room. The room was huge and spotless. Jared, the manager, was kind and professional. Dan was also very helpful. The hot breakfast was great and served by masked staff. Even the housekeeping staff was great. Stanley, the other manager, was awesome when I asked to extend my stay 1 day. Great location 1/2 block from the beach. Awesome heated pool. GREAT deal at a top notch chain hotel that clearly takes pride in their business. Would 100% come back here and urge you to do the same!

Tatiana M, Marketing at Best Western Cocoa Beach Hotel & Suites, responded to this review
Thank you for staying with us! We sincerely appreciate your review!

"Stan is da man..."

3
whileitravel, Illinois 01/03/2021

We spent a night here last week and it was just an average stay. The hotel itself is dated, there's just no way around it. We upgraded to the sea view suite and it was a small step above the room that we upgraded from. Stanley at the front desk was excellent. We'll look elsewhere for our next stay in the area. Price was ok.

Tatiana M, Marketing at Best Western Cocoa Beach Hotel & Suites, responded to this review
Thank you for staying with us and we appreciate your feedback. We sincerely hope you reconsider staying with us the next time you're in the area.

"$180 for a roadside motel"

1
Ginray21, Albertville, Alabama 28/02/2021

Check in was less than par. I paid $180 for a roadside motel. Seems like it's the local hang out for partiers. Not family friendly and way too expensive for an extra small motel room. My room was sold twice (keys given) and a woman come in while my husband was using the restroom. Was locked out when we came back from the pool and had to walk a block, wet and barefoot (no pool towels) to get new keys. Desk clerk did not apologize and was rude.

Tatiana M, Marketing at Best Western Cocoa Beach Hotel & Suites, responded to this review
Thanks for staying with us, Gina! I'd like to clarify that we are not a motel, considering we offer property amenities, such as fast WiFi, a fitness center, a poolside bar, a continental breakfast buffet, suite accommodations, and a restaurant. We sincerely apologize for the inconvenience and rudeness of our front desk associate - as this was completely our fault and not okay. I have escalated your review to our General Manager in an effort to improve our handling of situations.

"Great hotel"

5
kmruiz2014, Saint Cloud, Florida 15/02/2021

Excellent location right on the beach, great customer service, rooms are clean with enough towels and comfortable beds, pool are is great and the lady in the tiki bar was vey nice, breakfast was good, We really enjoyed our stay

Tatiana M, Marketing at Best Western Cocoa Beach Hotel & Suites, responded to this review
Thank you for staying with us! We're happy to hear that you were satisfied and enjoyed our breakfast!

"Great Great Experience!"

5
User 06/02/2021

We had Friends come in from Indiana and they wanted to stay beach side so we planned a trip . Looking at last of prices from the hotels online I called to speak to them Todd was very professional and I let him know why we were renting the room and we would like oceanfront if possible. He accommodated our request and was able to get us the best rate. We enjoyed the private beach access and the poolside fire pits our kids enjoyed the pool. The next morning I walked to dunkin dounuts to grab some dounuts and couldn't seem to get back into the room with my key due to me demagnetizing my room key on my phone at 6:10am I had to walk to the office and Steve greeted me and was very helpful and humbling taken in the consideration it was early morning. I will definitely come back here to enjoy this with my family and friends anytime I'm looking for a place to stay and enjoy a weekend away. Thank you Steve and Todd for the excellent customer service and that is the reason I will come again. With so many hotels in the area this would be my top choice not to confuse this with expense because that could not place a dollar amount on the great customer service I experienced at this hotel.

Tatiana M, Marketing at Best Western Cocoa Beach Hotel & Suites, responded to this review
Thank you for staying with us, Jacob! We appreciate your comments about Steve and Todd! We look forward to welcoming you back to our Best Western again in the near future. Until then, stay safe!

"Why we love Best Western & Cocoa Beach"

5
Babyjosie98, Saint Louis, Missouri 04/02/2021

Why we love Best Western oceanfront. The location is Amazing. We stayed in the tower and partial ocean view and it has amazing views. You have big balconies, microwave and fridge in room. Close to the boardwalk for beach access and the pool is right there. Free hot breakfast each morning. You can walk to the Cocoa Beach Pier for dining and drinks. Publix is right across the street. BW has this new courtyard area with 2 huge stone firepits that they light up in the evening. Perfect for cool night in Jan. Love the Old Florida charm of this area. Easy to get around and reasonable and fantastic seafood. Love seeing the cruise ships too.47 minutes from MCO airport and you only have 2 tolls you can pay cash. It was so nice to getaway for a few days. We always stay before our cruises here , but that is not happening this year so we just decided to have some beach time. Both Disney ships docked out in front of our hotel. Love seeing them. We plan to be back before our cruise Jan 2022.

Tatiana M, Marketing at Best Western Cocoa Beach Hotel & Suites, responded to this review
We're so happy to read this review! Thank you for visiting the area and staying with us - we sincerely appreciate it. We'll see you again soon! :)

"Family beach vacation"

5
Jamie D, Omaha, Nebraska 24/11/2020

We stayed in the tower building with a full fridge, stove, and microwave. We were upgraded to a beachview room. Love this hotel. We could see the pool and beach from our balcony. We loved having the kitchen so we could make food for the kids throughout as they eat 7 meals a day. We stayed during Covid. They still had an amazing breakfast. Food was packed in to go containers. You could eat socially distanced in the room or take food elsewhere. Rooms were very clean. Staff was very friendly. Pools were great, very warm.

Tatiana M, Marketing at Best Western Cocoa Beach Hotel & Suites, responded to this review
Thank you for staying with us, Jamie! We're so happy to hear that you have a great family vacation with us! We hope to see you and your family again soon.

"average beach hotel"

3
JenM7, Houston TX 23/11/2020

I decided to give Best Western a try because they were offering $25 gift certs for each night stayed. It's almost not worth it. I arrived at this location and was "upgraded" to a suite without me asking for it. It was a joke. Instead of a water view, the "upgrade" had the view of a parking lot and another hotel. For this price, I should have opted for the other hotel.

Tatiana M, Marketing at Best Western Cocoa Beach Hotel & Suites, responded to this review
We're so sorry to hear that you weren't satisfied with your upgrade. Please don't hesitate to let us know of your displeasure during your stay. We'll get you that beautiful water view next time :)

"Nicest place on the Cocoa Beach"

5
kathycordes, Newfoundland, Pennsylvania 23/11/2020

We have stayed here more than once and always have a wonderful time. The oceanfront rooms are nice an a very short walk onto the beach. Hot breakfast is above and beyond and all employees are very friendly. Food and shopping is within walking distance. If I could, I would go back again tomorrow.

Tatiana M, Marketing at Best Western Cocoa Beach Hotel & Suites, responded to this review
We wish you could come back tomorrow too, but nevertheless, we're happy to hear that you'll be back! Thanks for staying with us, Kathy!

"Wonderful, beachfront hotel"

5
Barbara B, Lake Worth, Florida 22/11/2020

Spur of the moment decided to stop here, ending a 5 week road trip ! I had stayed here many years ago in Cocoa Beach, and remembered the location. With a balcony room overlooking a lovely beach, it was peaceful and relaxing,,,, just what I needed. Everything was clean and well maintained ~ Walk to get breakfast was a bit long, (would be tough if raining) but great weather made it nice. Def recommend for the price !

Tatiana M, Marketing at Best Western Cocoa Beach Hotel & Suites, responded to this review
Thank you for staying with us and for your kind comments, Barbara!

"quick get away before holidays"

5
Suzanne L, Kissimmee, United States 21/11/2020

we have visited this hotel many times, The staff are very efficient and helpful and the amazing view of the ocean from balcony is so worth it. Being able to walk to beach right from hotel room is another huge plus. They recently opened the breakfast room with safety restrictions and we were so impressed.Wish we could of stayed longer

Tatiana M, Marketing at Best Western Cocoa Beach Hotel & Suites, responded to this review
Thank you for your kind review, Suzanne! We'll see you again!

"Beautiful Weekend"

5
gcottrell400, Fort Meade, Florida 02/11/2020

My wife and I totally enjoyed our stay at the Best Western on Cocoa Beach. The staff and amenities were exceptional. We were greeted with a friendly staff and our room was very clean and comfortable. We had a private balcony with a great view. I will definitely stay here every time I go back to Cocoa Beach.

Tatiana M, Marketing at Best Western Cocoa Beach Hotel & Suites, responded to this review
Thank you for staying at our Best Western. We hope to provide another beautiful weekend for you and your wife in the near future :)

"Friendly Staff and great place to stay."

5
Heidi C, La Crescenta, United States 29/10/2020

The staff really went out of their way to make our stay terrific. Todd at the front desk was able to accommodate a special room request and best of all he was so nice! The views from our room of the beach are fantastic. The rooms are clean. The buildings are older but well maintained. It's a great place!

Tatiana M, Marketing at Best Western Cocoa Beach Hotel & Suites, responded to this review
Thank you for staying at our Best Western! Our team is committed to providing an exceptional experience, and we appreciate your feedback as a valued guest of ours. Your health and safety remain paramount, and as such, we were among the first in the industry to roll out standards and best practices to enhance our cleaning protocols at the start of COVID-19. Our hotel prides itself on embracing BWH Hotel Group's We Care Clean™ initiative and ensuring our guests have a safe and comfortable stay. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

"Very nice, clean, comfortable, on the beach."

5
Nat1950, North Little Rock, Arkansas 03/10/2020

We were in the 'tower' building with a balcony overlooking the beach. Room was very clean. Beds and furniture very comfortable. Room quiet enough so we could hear the surf from our room. Parking was good, lots of places to eat within very short drive and a couple are just a block or so away. Would recommend without a doubt - ask for a room in the tower on an upper floor on the beach side. Costs a little more but still good rates and I think a value for the quality you get.

Tatiana M, Marketing at Best Western Cocoa Beach Hotel & Suites, responded to this review
Thank you for staying with us! We're happy you had a comfortable stay! :)

"Nice Hotel But........"

4
Frank S, Palm Bay, Florida 18/09/2020

Nice hotel but parking lot noisy at night with people fighting. Liked · The room was very nice and spacious! Living room, kitchen and bedroom all separated. Very comfortable setting. Breakfast was very good also! All in all a very nice place and would stay there again in the future. Disliked · It was nice to have a spacious balcony, but overlooking the pool and the parking lot was pretty boring. Plus, late at night we heard couples arguing in the parking lot for many hours. Woke us up in the middle of the night. Probably returning from the beach all tanked up and causing a ruckus. Should have some security out there to stop that nonsense when people are trying to sleep. I was minutes away from calling the main desk to complain but my wife talked me out if it. Also, we had the cleaning people just walk right into our room because there was no "do not disturb" sign available on our front door.

Tatiana M, Marketing at Best Western Cocoa Beach Hotel & Suites, responded to this review
Thank you for leaving an honest and thorough review of your stay, Frank. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon!

"mini vaca"

5
User 01/09/2020

killer views from your private balacony,a hot breakfas with scrambled eggs, sausage,pancakes, toast, oatmeal, bagels cereal and fruit, friendly and helpful staff, pool bar, perfect place to rewind and enjoy the great ocean views.

Tatiana M, Marketing at Best Western Cocoa Beach Hotel & Suites, responded to this review
We're so happy to hear that you had a great mini-vacation! Thank you for staying with us.

"Great Location"

4
lisawT2776TA, Orlando, Florida 21/08/2020

Close to Cocoa Beach Pier. Very large property. Stayed in a room in the oceanfront tower. Beach area in front of hotel is clean. Nice pool area with a bar open on weekends. Bartender very friendly. Great hotel for couples or families.

Tatiana M, Marketing at Best Western Cocoa Beach Hotel & Suites, responded to this review
Thank you for staying with us and leaving a kind review!

"Awesome room with the most incredible views."

5
User 17/08/2020

We stayed in the oceanfront tower. So relaxing sitting on the balcony. Worth the price. The room was spacious and comfortable as well as very clean. Being so close to the sand and surf made this a truly wonderful experience.

Tatiana M, Marketing at Best Western Cocoa Beach Hotel & Suites, responded to this review
Thank you so much for your kind review. We look forward to having you here again!

"Excellent Time!"

5
User 04/08/2020

Had an awesome time this past weekend with family! Room location was perfect overlooking the ocean! Housekeeping provided all the necessary items for my family and guests and kept the room so nicely kept! They had no issue giving us extra towels and sheets.

Tatiana M, Marketing at Best Western Cocoa Beach Hotel & Suites, responded to this review
We're glad you had an excellent time. Thank you for staying at our Best Western!

"Such a lovely Beach resort."

5
Rebecca W, Waynesboro, Tennessee 03/08/2020

Yes I said resort. They have different types of rooms available. From the towers to small bungalow type rooms. With kitchenettes. The staff are very nice. Rooms are super clean and spacious. We stayed in the towers. Directly by the beach board walk, across from the pier. Beaches were lovely. Not crowded. There is a gentleman that rents lounge chairs, umbrellas and cabannas. Surf boards etc. Super nice guy. This is a basic, got everything you need type place. Its not fancy, but its very clean and the beds are heavenly. If your planning a stay in Cocoa Beach, check this out.

Tatiana M, Marketing at Best Western Cocoa Beach Hotel & Suites, responded to this review
Thank you for leaving a stellar review, rating, and recommendation of our property! We hope you will return here again soon.

"3 Days 2 Nights"

5
User 27/07/2020

Everyone was exceptionally nice and friendly. It is a great atmosphere everything is clean and smells great. Updated rooms and the beds were very comfortable. The breakfast was fast and everything tasted great. Right next to the pier. We can't wait to go back

Tatiana M, Marketing at Best Western Cocoa Beach Hotel & Suites, responded to this review
We can't wait to have you back! Thank you for staying with us.

"Good view"

5
User 20/07/2020

It was a very enjoyable place, close to amenities and the beach. We got a balcony over looking ocean. It was peaceful. The rooms were decent and breakfast was good. Staff was welcoming. I would recommend.

Tatiana M, Marketing at Best Western Cocoa Beach Hotel & Suites, responded to this review
Thank you so much for leaving a review and rating of your stay. We're happy to hear that you'll be positively recommending our hotel to others. We will see you again!

"GREAT STAY!"

5
User 15/07/2020

Great stay with friendly staff. Very easy access to the beach. Nice rooms! Received much more than expected for the stay. Morning coffee is very good ( We are picky) Anything needed was promptly handled with a smile

Tatiana M, Marketing at Best Western Cocoa Beach Hotel & Suites, responded to this review
We thank you for staying here! We love hearing how great of a stay a guest has had. :)

"Hidden gem in Gatorland"

5
User 03/07/2020

When booking this particular BW hotel, I had incorrectly assumed this property was nothing more than a simple place to lay my head after a long day of traveling for business; I was quite wrong. From the moment you drive up to the portico-entrance to the main lobby, there is a uniqueness to this hotel. The entrance is large, covered and inviting (remember, Florida is known for it's daily summer thunderstorms as well as it's endless sunshine. When checking-in during the summer months, it is common to get caught in a downpour; such is not a concern at this hotel.) The lobby is spacious and inviting as well sporting a half-circular staircase at one side of this lobby, leading indirectly up to it's "Presidential Suite" on the second floor. The pool area is even larger, and surrounded on three sides by the structure of the hotel so as to shelter guests on the main-socializing area of the hotel from the noise pollution of Interstate-75. In addition, the pool deck area has plenty of chaise lounges, space (you can't have enough of that in these days of CoVid-19) a whirlpool and four gazebos to provide guests with shade to eat/drink and be merry while relaxing outside in this spacious outdoor environment. They even provide a direct-link phone to the sportsbar/grill on-property so guests enjoying the pool area don't have to dry off, get covered up and wear shoes into the building just to grab a bite while outside and enjoying everything this hotel's pool-area has to offer! The staff is friendly, polite and professional whether it is the front desk personnel or the domestic staff and they were always willing to engage you as a guest as well as ask if there was anything they could do to make your stay more pleasurable. This is something most mid-priced hotel chains seem to forget these days, but not BW or in specific, this BW franchise. We shall DEFINITELY be retuning to this hotel in the future when business dictates we stay out overnight or longer!

Tatiana M, Marketing at Best Western Cocoa Beach Hotel & Suites, responded to this review
Hello! We're so delighted to hear that you had a very positive experience at a Best Western. It sounds like you've wrote a review for another Best Western property, however, we'd love to encourage you to visit our oceanfront/beachside hotel & suites in Cocoa Beach. We're an hour away from Orlando and all the exciting attractions, however, we feel that Cocoa Beach is its own little hidden gem in Florida! We have rooms on an uncrowded beach and near the famous Cocoa Beach Pier. We have tons of fun attractions and delicious dining options all within a walking distance. We're a very short distance to the cruise lines in Port Canaveral and, not to mention, the Kennedy Space Center is just 20 minutes away from us! Breathe in the ocean air, see rocket launches, or even dive deep into Florida's larges manatee habitats when staying at our property! :) We hope we're able to see you here next time you're near the area!

"cancelled cruise wedding"

5
Dawn G, Holly Hill, Florida 20/06/2020

We had the hotel booked with many rooms for our supposed to be wedding on the Carnival Breeze, the cruise cancelled during the pandemic. We decided to celebrate anyway the no more date anyway and just have a weekend to ourselves. The hotel was fantastic staff was great and even had a hot breakfast. I refer all my clients to this hotel

OceanPartnersCB, Digital Marketing Coordinator at Best Western Cocoa Beach Hotel & Suites, responded to this review
We sincerely thank you for referring your clients to our hotel. We're thrilled to hear that you still decided to celebrate at our hotel. Thank you for staying with us and we hope to see you here again!

"Can't wait to go back"

5
Marsee321, Lake City, Florida 14/06/2020

We had such an amazing time at the Best Western Cocoa Beach. From the very clean and comfortable suite to everything within walking distance it was a perfect choice for my family. We will definitely stay here again and again.

OceanPartnersCB, Digital Marketing Coordinator at Best Western Cocoa Beach Hotel & Suites, responded to this review
We're so happy to hear that you had such an enjoyable stay that you are willing to come back! Definitely be sure to book an oceanfront room - the view is just absolutely stunning! Thank you for staying with us.

"Good Location, not good breakfast"

4
SuzannaMaulfair, Loganville, Georgia 13/06/2020

Great stay except they only offered hot breakfast on weekends. Clean room. Clean beds. Great location to the beach. 2 pools to choose from. The elevator in the suites building was super slow. Great stay all in all.

OceanPartnersCB, Digital Marketing Coordinator at Best Western Cocoa Beach Hotel & Suites, responded to this review
Thank you for your most recent stay with us, Suzanna! We hope you choose to stay with us again the next time you're in the area! Stay safe and stay healthy!

"Great vacation"

5
Carol B, Island of Hawaii, Hawaii 05/06/2020

Best Western was so great. The gentleman at front desk was so nice. We asked for recommendations to eat dinner and he was so informative. We stayed in an ocean front room and it was a beautiful view. Our room was very clean and beds were very comfortable. Just to add, I always stay only at embassy suites or Aloft and I have to say I was very very impressed. They had breakfast but in pre-package and the woman was so sweet and then on weekend they served a regular breakfast. I have to say it was good. The entire time we were there I felt very safe regarding the Covid virus. This was my first time staying in a Best Western and Cocoa Beach and I will definitely return. Oh and most importantly I have to say hi to Chelsea. She also is at front desk. What a sweetheart. She let us do late check out. My sister and I had such a great time in Cocoa Beach. I will definitely come back. Oh! forgot one person, the gentleman who was working all over the resort. My sister and I were always teasing him. He sure does work hard.

"Wow! Great location for a launch! Beautifully maintained property."

5
connieohanlon, Oviedo, Florida 03/06/2020

We were able to snag a room for the 2nd attempt of the SpaceX launch and we were very pleased with our family experience there. This place was super well-maintained and convenient to the beach (it is a full-time job keeping things nice with the corrosive salt air beating on it every day.) The staff was super friendly and the general manager stopped to help me secure a parking pass for our late-arriving daughter in the midst of the tsunami of visitors arriving for the launch. Beautifully landscaped pool area and grills for guests to use! We were very impressed. Our room was spacious enough for a roll-away so that our two adult kids could sleep separately. Awesome and very prompt service on a very busy weekend. Great management for sure! This will be our go-to place from now on.

"Great stay for birthday"

5
User 02/06/2020

My wife and I stayed here for her birthday with some friends. We spent the day at the beach - this great hotel is right on the beach! Stanley at the front desk was amazing and friendly. He was there for our check in and check out and was in a great mood. Stanley really made our trip extra special. The room we stayed in was spacious and clean. I highly recommend staying here if you are planning a trip to Cocoa Beach.

"Great stay for a historic launch"

4
holliekenny, Miami, Florida 01/06/2020

Having been in quarantine for over 3 months it was a nice break to go to a hotel on the beach and watch the space X launch. The rooms were clean, the staff super friendly and there are lots of places you can walk too once you arrive. The hotel is dog friendly and really nice to see all the pups with their people around the property and they cleaned up after themselves. The breakfast was limited due to the COVID, but still very nice !!

"Very friendly staff and nice location on the beach."

4
lovetotravel0075, Weeki Wachee, Florida 31/05/2020

Stayed for 3 nights hoping to see the shuttle take off. We had a ocean front room with a great view. We only had a few problems. At about 11:30 pm the fire alarm went off. Not good!!!! People scurrying to get down the stairs. Unfortunately the phone in our room did not work so we had to call hotel from our cell phone to find out it was a glitch and they were working on it. This is an older hotel and could use a makeover. Our room was clean but one day maid service never showed up but they immediately brought what we needed. We would definitely return. Not a lot of restaurants within walking distance.

"Beautiful View"

4
Expedition20624, Stroudsburg, Pennsylvania 29/05/2020

I needed a getaway with a calming view and found it here! I called Best Western directly so didn't get the deals like in some websites. It was a pleasant overall stay. I would go back again soon. Parking was fine.

"Great location. Aging hotel, but well maintained."

4
Brian F, Cape Coral, Florida 29/05/2020

Looking for a very convenient Cocoa Beach hotel...this it. Close to the pier, right on the beach and close to the space center for launches. Clean and comfortable...but aging gracefully. Front desk staff, while very busy answering the phone and helping guests, were very nice. For some reason ALL hotel reservations ring to the front desk. My room key died and I stood for better than five minutes before the clerk could clear the constantly ringing phone...telling each person that she would connect them to reservations...after she listened to what they needed. Suggestion: Reservations at the facility of this size, should NOT go to the front desk. If so, they should be immediately sent to reservations...which no discussion

"BEST HOTEL"

5
User 28/05/2020

Best place to stay!! It is so easy to check in , front desk workers are so nice and willing to answer any questions!!The beach front rooms are nice, and clean! The pools are clean and heated!! This will always be the hotel we stay at from now on!!!

"Try another. "

1
DanielleS545, Orlando, Florida 24/05/2020

Non smoking room smells of heavy smoke. Carpets were filthy. Wore socks that were quite dirty walking around. Found a love roach in the bathroom. Building C needs a major renovation. Disappointed with the cost to low value.

"Couldn't be happier"

5
User 24/05/2020

We came for a mini-vacation/pre-honeymoon the day we got married. We couldn't have asked for a more pleasant stay. Jarrod the handyman really helped us out and we appreciated it a lot! But also, Bernice, really went out of her way to put big smiles on our faces. This was a special time for us as a family but she made it even more special with how wonderful she is! We've stayed here before but will definitely come again with the Hope's to come across her again!

"Best Time"

5
User 24/05/2020

The room was clean and fresh, the view to die for! Pool needs a little more cleaning but over all, it was a fantastic experience. We loved it, we will be back and we are going to make it a yearly vaca!

"Hot rooms bad A/C"

1
User 20/05/2020

I was moved to a new another room because the A/C was no good. The new room also was HOT becuse the A/C that was no good and had to be changed to a new unit. I had to leave the room for a couple of hours while this change of A/C was done. I added another night to get to see a rocket launch and I was not given an discount to the new nignt because of the room equipment malfunction when I requested it. I like to stay at this hotel for the waves on the beach since I boogie board but this stay was THE WORST and I am a frequent customer of this hotel. The quality of the rooms and service from the front desk is getting WORSE than ever in my case.!!

"great location, clean, friendly staff"

5
User 06/05/2020

This hotel is amazing. Chelsea and Elisa at the front desk were exceptional and made sure to tame care of us. Everything was very clean. Will definitely be staying again. The only complaint we have is that the keys to our room almost never worked and we had some very loud neighbors that were banging late at night, other than that the hotel was great.

"great weekend stay"

5
Suzanne L, Kissimmee, United States 27/04/2020

We had earned a free night during the stay 2 nights get 1 night free promotion,and the morning of our Cocoa Beach stay I called to ask for an upgrade to an Oceanfront room as it was my birthday and I was informed that they had already given me an upgrade to Oceanfront room. What a nice surprise,excellent guest service!!!

"Clean, comfy, and great staff"

5
Sam S, Palm Beach Gardens, United States 03/04/2020

The staff are handling the COVID-19 situations very well. I could smell evidence of increased disinfectants, but not overpowering. This property is always very clean and continues to be so with apparently additional disinfecting.

OceanPartnersCB, Digital Marketing Coordinator at Best Western Cocoa Beach Hotel & Suites, responded to this review
Thank you for choosing to stay with us at our Best Western, Sam. The health, welfare, and safety of our guests, and employees is paramount at our Best Western in Cocoa Beach. The COVID-19 health crisis has had a tremendous impact and we take standards for hygiene and cleanliness very seriously. We are taking additional steps to ensure the safety of our guests and employees. Stay safe!

"Lipstick on a pig"

2
Monica L, Texas 19/03/2020

I don't know what I should have expected but I do rely on reviews from this site so I will share my experience with the room. I booked 3 nights. Unfortunately, all our plans fell apart due to virus cancellations but we were going to make the best of it and just hang at the beach. We had (2) oceanfront rooms. I requested that our rooms be on same floor but they could not make that happen. Manager did allow us to look at rooms so give us a choice to change types so he could try and make them on same floor. When we looked at rooms, I knew this property was not for us. The building is old and smelly. The 6th floor smelled like a nursing home to me when you got off the elevator. I guess it is moisture smell. 5th floor smell was better. Rooms were OK but like I said in my title, property is old. I am big on clean regardless of age so I don't want to see other peoples hair on floor or shower in my bathroom etc. You can be old and keep room paint, flooring, furniture fresh. We stayed one night and left. The $325/night I paid was definitely price of super nice hotel. I would not put this property in that category. The location right on beach was the plus for the property.

OceanPartnersCB, Digital Marketing Coordinator at Best Western Cocoa Beach Hotel & Suites, responded to this review
Monica, We are very displeased to hear about your negative stay with us. We sincerely apologize and regret that the odor detracted from what could've been an outstanding experience. As nothing is more important to us than ensuring our guests enjoy a restful stay with us, we encourage all guests to notify us of any inconveniences they may encounter. Although the beach is a factor of the odor you experienced, we are and have been taking extra measures to diffuse the odor situation. Although we have received higher than average marks for our rooms, cleanliness, location, and business services, we sometimes miss the mark. Your room should've been spotlessly clean and we're deeply ashamed that we didn't meet yours and our expectations. As for the pricing, It's displeasing to hear that our price wasn't justified during your stay. Our prices are within our competitive market, however, we're located on one of the most affordable beaches in Florida! Thank you for taking the time to tell us about your stay, and we hope that your next stay with us will be the exceptional one you deserve!

"Perfect location and a fantastic hotel!"

5
tracyd2257, Alberta, Canada 14/03/2020

We stayed here for three nights to tour the area. Fast and friendly check in. All the staff all week were great! We had a room in the tower overlooking the beach. Amazing views from the room and balcony. Such a great view and sunrise to wake up to each morning. Breakfast was very good. The ladies that prepare and serve breakfast were friendly and happy. The pools were nice. Loved the location. Close to lots of restaurants. Best feature was walking out of the hotel right on to the beach. What an amazing beach to walk or sit and relax on. The hotel was a close drive to Kennedy Space Centre. Loved exploring the area from the hotel. We will definitely be back here and will stay for longer.

OceanPartnersCB, Digital Marketing Coordinator at Best Western Cocoa Beach Hotel & Suites, responded to this review
Thank you for your feedback! As always we value your input and we are glad to have made your stay with us a memorable one! We look forward to serving you in the future.

"Steven is the man at the front desk!"

4
User 12/03/2020

Steven was extremely accommodating. I came down at 1am looking for a snack. Steven was the best guy to find, he hooked me up with a little gift bag full of cookies and water. I ended up being super thirsty later that night and was saved by the water Steven gave me. Props to this man and his service.

OceanPartnersCB, Digital Marketing Coordinator at Best Western Cocoa Beach Hotel & Suites, responded to this review
Thank you for staying at the Best Western! We're so glad to hear that you had a very positive experience with us and Steven especially. We will relay your kind comment to him - he's the best!

"Love This Spot"

5
WilliamF496, Cleveland, Ohio 10/03/2020

We stay here pretty frequently. It's close to everything...even work. The launches from 39A are viewable from the beach and the it's quite a sight. The place is clean and believe me I tear a room apart looking for "signs"... if you catch my drift. The people are very nice and we always have a great time.

OceanPartnersCB, Digital Marketing Coordinator at Best Western Cocoa Beach Hotel & Suites, responded to this review
We're glad you had a great view of the SpaceX launch from our lovely beach! We make the best efforts to leave every room clean and in working order, so I'm glad we were able to meet yours and our expectations. Thank you for staying with us and we'll see you here again!

"Cocoa Beach Pier View"

5
Rocketfan56, Reese, Michigan 10/03/2020

We stayed a total of 6 nights before and after our Disney Cruise. Due to health issues, I was unable to stay at another nearby hotel. Dan was very professional, understanding and he went the extra mile to get a suite for our family. We would definitely stay at this hotel again. When we returned from our cruise, Chelsea actually greated me by my name! Stanley checked us out and he was very friendly. These people are to be commended. Our suite had a view of the Cocoa Beach Pier and the ocean. We experienced the final launch of SpaceX taking supplies to the International Space Station. There are cabanas, chair and umbrella rentals on the beach. We will be back!

OceanPartnersCB, Digital Marketing Coordinator at Best Western Cocoa Beach Hotel & Suites, responded to this review
I'm glad we were able to accommodate you and make your stay the best it could've been! We will relay your shout out to Dan, Chelsea, and Stanley - they're all fantastic members of our team. We will see you again! :)

"Great Location!"

4
Jill Z, Pittsburgh, Pennsylvania 09/03/2020

Very nice. Steps away from beach and chair/umbrella rental. Two outdoor pools. Pool bar, but somewhat pricey. One block to pier that has restaurants, shops and tiki bar. Many restaurants and shopping and things to do.

"Better Hotels to stay than this disappointing BW."

1
Brian6207, Frankford, Canada 08/03/2020

When I booked our one night stay on line, intending to book for Friday March 6th, I accidentally booked for the Thursday night. Immediately, after the on line confirmation was received, I called the hotel advising “Tina” of my mistake, a very helpful lady, she changed my booking to the intended date of Friday March 6th. Checking in on Friday afternoon, I noticed the rate was different and asked Tina to confirm the rate, she confirmed the rate had changed for Friday versus Thursday, I asked why the $100 dollar increase in price? I'm assuming, the day manager for that day, then jumped into the conversation uninvited and he aggressively informed me the rate was indeed different because of the launch and nothing was going to change! I looked at Tina, who had a rather embarrassed look on her face, a combination of his interference and overly assertive response. I thanked Tina for her assistance and after confirming room details took my provided keys and went to our room. The room provided is below par and not worthy of a $277.95 fee for one night! There was no sofa or arm chair in our room, the small kitchenette had a “bar top” with two uncomfortable high back chairs. The king bed was the only place to sit somewhat comfortably. The mattress was very hard and I liken it to sleeping on a sheet of plywood. The bathroom was very small with only a stand up shower enclosed with a shower curtain showing signs of mold and mildew on the bottom cuff. The rooms in this hotel are very dated, 1970's era and are definitely not worth the fee charged. Out of five stars I would rank it 1 overall. Definitely the worst Best Western I have ever stayed in ever.

OceanPartnersCB, Digital Marketing Coordinator at Best Western Cocoa Beach Hotel & Suites, responded to this review
Thank you for taking the time to honestly review and rate your stay at our Best Western. I have passed along your comments to our General manager. The level of service, care, cleanliness, and comfort we provide is consistently recognized by our many loyal guests who have chosen our property as their hotel of choice when visiting Cocoa Beach, a preference that is reflected by our designation as a Trip Advisor Certificate of Excellence Winner; however, it is through the eyes of the guest that we learn and improve. Unfortunately, we are now in the season where rates tend to be high throughout our market, yet despite that, we are located on one of the most affordable beaches in Florida. I do, however, apologize and wish that your experience justified the cost you paid for your stay. We value each of our guests' experiences, and thank you for voicing yours.

"Time to Relax!!"

4
303pphillips, Craigsville, West Virginia 06/03/2020

This was a nice place. Pool was nice and relaxing. Friendly and courteous staff. We had a good time while we were here and would stay here again if in the area again. Fair amount of traffic in the area.

"Beachfront Hotel Stay"

5
Cheryl G, Halifax Regional Municipality, Canada 05/03/2020

This hotel has amazing location and views. Clean and convenient. Super close to the Cocoa Beach Pier. Enjoy long walks on the beach or watching surfers catch some waves right from your balcony. Has restaurants and grocery store in near walking distance. Only thing we found inconvenient is hotel is in many separated buildings so views will vary and breakfast is across a street and so is lobby. Make sure you have a car or your suitcase has sturdy wheels as we found it difficult getting from the lobby to our room without any assistance as walk way was cobblestones and difficult to roll suitcase. Very warmly heated pool on a cold day which made it very enjoyable and had some nice firepits to enjoy free lobby popcorn around.

"Vacation to Coco beach with the family"

5
User 05/03/2020

This was one amazing vacation with my family. The room they gave us was wonderful. Had a beautiful balcony over looking the ocean. The room had a kitchen and living area big enough for all 4 of us extremely comfortable. Breakfast was included with everything you would need or want to eat. I give this place 5 stars.

"Cocoa Beach Vacation"

5
droby21, East Moline, Illinois 03/03/2020

We vacation in Cocoa Beach every year, and for the last 12 years, we have stayed at this Best Western in Cocoa Beach. We continue to go back each year for many reasons. The General Manager, Jamie, goes above and beyond to make everyone feel welcome. Chelsea and the front desk crew are always accommodating, making sure we have what we need and check in goes well. Anna, Gabby and Johanna, the breakfast crew, does an outstanding job, even on the busiest days, greeting everyone and making sure breakfast goes smoothly. They offer a big variety of food, it's always fresh and hot, and Anna makes homemade banana bread she passes out to the guests. It is close to the pier and they make improvements every year. Definitely the place to stay in Cocoa Beach!

"Okay stay"

3
L3067PFwilliamd, Glen Burnie, United States 03/03/2020

The rooms were clean, and beds comfortable. The value was not there. The breakfast may have been the best part of the stay. The layout is awkward, but I would definitely stay again, just maybe not for the price I paid.

"Just okay"

3
foxymamaruth, Louisville, Kentucky 27/02/2020

My friend and I stayed here one night before boarding a cruise ship in Orlando. They do provide a shuttle to the cruise port for a nominal fee. Chelsea, "the Cruise Wrangler" was a ray a sunshine; she was great! Dan, at the front desk was very nice, too. However, there was one gentleman working the front desk the morning we left and he was quite rude and seemed very stressed. The room was clean. I should have done a little more research before booking this property because, there are no elevators. We had lots of luggage so we needed help with our bags. A very nice young man did help us which was helpful. I would probably stay elsewhere next time.

OceanPartnersCB, Digital Marketing Coordinator at Best Western Cocoa Beach Hotel & Suites, responded to this review
Thank you for sharing your feedback regarding your stay! I am glad that we were able to provide excellent service - your kind comments will be passed along to Chelsea and Dan. As for elevators, you're absolutely right - unfortunately, our Courtyard rooms are two stories and don't have an elevator. However, our suites building and oceanfront/oceanview rooms in our Ocean Tower do have elevators. I'm sorry for the inconvenience and I completely understand your frustration. I hope you reconsider staying with us next time. If you give us another opportunity, I'd recommend staying in one of our beachfront rooms - the view is absolutely stunning!

"Oceanfront is the way to go!"

4
Diana B, Massachusetts 23/02/2020

We recently stayed here for two nights - a quick weekend beach trip. It was great! We opted for the oceanfront king room and so glad we did. The view was incredible; we watched the sunrise each morning and sat under the stars at night. When we arrived, it was late but we were greeted with a smile and fruit infused water. Everyone was really kind and helpful. The hotel is in a great location - aside from being right on the beach, it's near the pier which has restaurants, bars, shops, and great views. We walked to nearby restaurants for lunch and dinner. The breakfast at the hotel was your standard continental, overall decent. Parking is free. There is a supermarket just up the street for anything you might need. Aside from being slightly dated, this is an awesome beach hotel. We'd stay again.

OceanPartnersCB, Digital Marketing Coordinator at Best Western Cocoa Beach Hotel & Suites, responded to this review
I'm so glad to hear you'd stay at our Best Western again! The view is absolutely incredible and I'm happy to hear that you were able to book our oceanfront room type - it's an absolute must if you're staying with us! See you again soon! :)

"Cocoa beach"

5
Sylvie L, Poinciana, Florida 21/02/2020

Walk to the Pier one minute! Eat at Papa Vito, walking distance. Play mini golf just next the Dollar General in front of Papa Vito.Clean room. Front desk with popcorn, fresh water infuse with oranges. Oranges.

OceanPartnersCB, Digital Marketing Coordinator at Best Western Cocoa Beach Hotel & Suites, responded to this review
I'm so glad you enjoyed your stay! Our location is very convenient and I'm happy you took advantage of it. Great recommendation, by the way! Papa Vitos is a good local choice if you're in the mood for Italian. :)

"Top Drawer at the Beach"

5
User 18/02/2020

A block from the ocean with rooms to suit the most discerning budget and preferences. Outstanding breakfast, and a heated pool to boot! Spotlessly clean and close to all major central Florida attractions. Friendly staff, and theater popcorn served in the lobby all day! What more do you need?

"Not bad, but It could be better"

3
Marco C, Rome 18/02/2020

I've been at Best Western Cocoa Beach for 5 nights. The location is very nice and central. The staff is friendly and helpful. I had a double room. It was OK, although the front door had space below from which noise and air could pass through. The breakfast was OK. It could be much better if there was expresso, fresh-squeezed orange juice, and bacon (there were not, at least in the days I was there). The other negative aspect war the housekeeping. They used to make up the room usually late (in the afternoon) except once. And on the day before our departure they "forgot" to make it up at all, although we had left the "please make up the room" sign hanging out our front door.

"People were lovely. Environmental impact was not."

3
User 17/02/2020

We arrived late after a 24hr journey and were greeted by Steven. He was absolutely lovely, super helpful and really informative - just what you need after a long journey! He went well out of his way to help us and to find out extra info for us about launches. He overheard me saying I was hungry and offered me oranges, cookies and water which was very much appreciated. An all round lovely man who was so warm and welcoming - the people really make this place great. My only negative is the extensive use of single-use plastic throughout the hotel, particularly at breakfast. This is not restricted to BW and was present in some of the other hotels I stayed in in Florida. Nonetheless, it is totally unacceptable to use huge masses of single-use plastic in the way that these hotels do and something needs to change. It is not a pleasant eating experience using plastic plates and cutlery and it is so, so, so irresponsible and damaging. Would stay again for the lovely staff, would not stay again for the environmental impact.

"Great Hotel"

4
kidtripping, Ottawa, Canada 17/02/2020

We stayed here for a few nights before our cruise. We had a small suite on the 6th floor of the ocean view building. The room was a bit dated but was clean. The beds were comfy. The view and location was fantastic. I really enjoyed the ease of beach access. Breakfast was busy but well organized and good variety. I also found the desk staff super helpful. I would definitely recommend this hotel

"oder in room"

2
Y1126JSrobins, Port Orange, Florida 16/02/2020

This is a pet friendly hotel and grant it there are not many around. However when we were greeted with an oder of pet urine on top of bleach in the room, it maybe very unpleasant. it was late when we returned from our event to the room so we tolerated it. Also hairdryer didn't work, toilet ran all night and there was rust in the tub that was very off putting.

"Best Western Cocoa Beach"

4
400joyc, Toronto 13/02/2020

Nicely renovated and very clean. Pools are not crowded. Location of this hotel to restaurants, beach and bars is great. The grounds are well maintained. Most staff are friendly and eager to accommodate.

"Great stay"

5
Phyllis B, Pembroke, Canada 11/02/2020

Our family stayed here for 3 nights after a trip to disney. Had a great stay, the check in staff were excellent, they seen we had two small kids with us and upgraded our room to two queen beds. Location was perfect, steps to the beach and around corner to the warm heated pool. We also had our parking spot outside our door. Breakfast was very good. Lots of good food options, eggs, toast, pancakes, fruits, yogurt, oatmeal, cereal. Will be back next year for 8 days and hoping to get the same room again.

"Great Location, Excellent Staff"

5
103karinc, Ipswich, Massachusetts 11/02/2020

My daughter and I just returned from a three night stay in Cocoa Beach. We were there to attend a baby shower but it was also to celebrate my daughter's birthday (which I mentioned on the reservation comments). They went out of the way to make her feel special. We were given a wonderful room upgrade to an oceanview room and the room was decorated with balloons and flowers. So nice of the staff to do for her. The breakfast was good and everyone was super friendly! Room was clean, location perfect! We will definitely be back!

"Florida trip"

3
D3833XOrickb, Innisfail, Canada 10/02/2020

Rooms are a little dated, however they were clean. Breakfast was your standard continental fare. Front desk was very helpful and accommodating. Hotel is actually 5 different buildings but is right on the beach and also close to the Cocoa Beach Pier.

"not the greatest"

2
User 09/02/2020

stayed there 2 days before a cruise. the location is great literally right on the beach and the free breakfast is pretty good. The rooms are very dated and need renovation. the pools are heated and that was nice for the kids. I wouldn't stay there again.

Jaime T, General Manager at Best Western Cocoa Beach Hotel & Suites, responded to this review
Dear valued guest, We're absolutely honored you chose our location before you headed off on a splendid cruise adventure. As you know, our Best Western location is conveniently a few miles away from the cruise lines and a few steps away from the sunny beach. We're glad to hear that your children enjoyed our heated pool! Also, thank you for your comment on our breakfast as well — we pride ourselves on our breakfast and guests seem to really enjoy it too! Although we didn't make a 10 in your book, we thoroughly appreciate your comments. Our hotel is in the process of making updates to the rooms, including replacing the carpet in the majority of our courtyard accommodations. We hope you reconsider staying with us again in the future once we're completed with our renovations. We want to meet your expectations next time. Thank you for your stay with us.

"Over priced for older Garden View room"

2
User 06/02/2020

Stayed in a garden view room by the pool in one of the older buildings. Price is too much for a 1970s room. Haven't stayed in a Best Western room like this in 20 years. Room appeared clean but dated. Soap wrapper was stained.. There were no luggage stands so luggage was on the bed or floor. Way over priced for this older motel room. Disappointed. Not the quality we have come to expect from Best Westerns. Also, there is a $5 parking charge which was not mentioned at check in. Would not recommend. Other buildings on the property may be better, but we won't chance it again.

"Amazing stay! Great location, amazing staff (Thanks Judy!), and great breakfast!"

5
kwest32, Joliet, Illinois 06/02/2020

We stayed 2 nights before a cruise, and very happy with our pick! Our room was 1st floor, pool side (in my opinion, the best rooms for location). The lobby, beach and building that had breakfast in it, were all just a short walk. We used Uber for NASA, other bars, etc. We had a pizza delivered to our room from a place that the bartender recommended. It was an awesome pizza, and would order again in a hear beat. Every person we encountered that worked there were nice, smiled, said good morning, etc. A HUGE shout out to our girl Judy at the bar! The best bartender! She's fast, friendly and just a breath of fresh air! Can't wait to hang with her again. The breakfast was above average for a hotel with free breakfast. Organized, fresh, and plenty of options. This will be our go to hotel for our next visit to Cocoa Beach.

"loved it"

5
User 06/02/2020

Sleeping to the sound of the surf is heavenly and waking to the sunrise is wonderful. Steps from the beach as well as the pier which has very good food, fairly priced. Also close to many other great restaurants as well as a Publix right across the street. Everyone working there is friendly and Stanley is the best!

"Wonderful hotel option"

5
califgirlSanDiego, san diego 04/02/2020

Upon arrival we were pleasantly surprised to find that we had been upgraded to oceanfront room at no additional cost. The staff was friendly and very helpful. Room was clean, facilities were well maintained and location within walking distance of the pier couldn't have been better.

"EXCELLENT STAFF! GREAT LOCATION!"

5
User 03/02/2020

We stayed with friends an family, both prior to and after our wedding cruise. The staff is wonderful to work with and Cheryl Gromlich, the Director of Sales and Marketing was fabulous to work with! The pool area was wonderful and accommodated all 26 of our guests. The bartender, Ms. Judy was wonderful, attentive and made sure we all had a relaxing experience. The location is fantastic too! Steps away from the beach, pier, restaurants and shopping.

"Great place to stay!"

5
lotsahalls, Owosso, Michigan 28/01/2020

Stayed here during a spring break trip the night before a cruise. We had a large group that we had no problem getting bookings together, as they allowed us to block rooms. The staff was accommodating from beginning to end. Shuttle was offered to us and parking for a very small fee in comparison to the port. The rooms were good, breakfast was great,a nice pool with a tiki bar, fire pit for a late night fire, plenty to do within walking distance, and the beach is right at the end of the street. I would recommend this hotel for sure, as well as I will use in the future.

"A lovely stay"

5
Sightsee26479, Philadelphia, PA 28/01/2020

We booked this hotel as we generally stay at Best Westerns. This was one of the best hotels of this chain or any chain that we have ever stayed at. Great service from everyone we encountered. Easy check in and check out. We got a better deal booking directly with the hotel as opposed to a third-party travel site. Upon arrival, we were upgraded to an ocean view suite at no additional cost with a separate sitting area, two TVs, and a kitchenette. Although the weather did not cooperate during our entire three day stay, we made the best of it and really enjoyed the suite as well as the free breakfast, with a good choice of hot and cold items that varied from day to day. This hotel is very close to the Cocoa Beach pier and within walking distance of a supermarket and several restaurants. Also, an easy drive from the hotel to Port Canaveral and the Kennedy Space Center. Our only issue was with the HVAC system that would not shut off the heat our first night, but this was promptly rectified once we brought it to their attention. Also, the sliding glass door to the balcony was difficult to close, as it appeared to be old and in need of replacement. Overall, a lovely stay and we would definitely return and recommend this hotel to others.

"Great place to stay"

5
User 27/01/2020

Friendly staff. Great amenities. The firepits are a wonderful feature.We stayed on a whim, and really appreciated how clean and accessible everything is. Right across the highway from a grocery store, just minutes from the Cruise ships.

"Steven was awesome"

5
User 27/01/2020

Wow I was blown away by the hospitality of front desk assistant Steven He was so accommodating and helpful Thanks so much for your help steven! The room was wonderful and I highly recommend Best Western cocoa beach

"Large property"

3
Andrea H, Ontario, Canada 26/01/2020

I was surprised at the size of the property. I arrived with foot issue and found that it was a bit of a hike to our building. The perk of our building - location on the beach with an awesome view. I'm not sure if this is normally the case, but the wind is loud! Due to the wind, we didn't really enjoy spending time on the beach. I mention the sound because the wind could also be heard in the room. The cleaning staff kept entering our room while we were there, even if we were sleeping and even if it was the middle of the afternoon when we had just arrived and obviously didn't need our room tidied only an hour after we arrived. It was a bit odd to us and inquired with the front desk about this. The breakfast was located in a different building and again was quite a walk on a sore foot. If I hadn't been in pain, the distance would have been ok. The oranges available in the lobby (in a different building) were nice for my sons for a healthy snack in the evening.

"Florida trip"

3
User 23/01/2020

Front staff was new and was frazzled. so she came off a little unfriendly. No form of line, just people walking up to the counter and cutting in front of other people waiting patiently to check in. Maid did not speak English and so there was communication problem. We had do not disturb sign out but she still knocked and didnt understand we had late checkout.

"Too Much Dust!!!"

5
blukinovich, Merritt Island, Florida 23/01/2020

A great place to stay while our home was having its old tile removed. The inside of the house was covered with grout dust. Pictures on the walls. Every kitchen cabinet and drawer, inside and out. We needed some relaxing time and the Best Western was the BEST..

"Location, Location, Location"

5
ttHHI, Albany, New York 21/01/2020

Stayed at this B/W with a group of 16 golfers. It was great. Great rooms, great breakfast, great people. Best part is at the end of the day anything you want is within walking distance. NO DRIVING. We will be back next year!

"Never Let's Us Down"

5
User 21/01/2020

We stay here every year for golf trip. Service is excellent and is usually the same people every year. That says a lot about the property. Rooms are always clean and well kept. Gotta try Anna's famous banana bread at breakfast.

"Winter Getaway"

5
User 20/01/2020

We enjoyed our stay at the BW Cocoa Beach Location I was even surprised to see I was I was chosen as member of the day and got to spin a wheel for a price. The customer service was friendly and very helpful Our room was a junior suite King and it was clean and plenty of space. Bed was comfortable. and all the plumping was in good working order. I would gladly stay at this hotel again.

"Excellent!"

5
cmh7020, Long Valley, NJ 15/01/2020

Nice, clean, and comfortable. Easy 1 minute walk to the beach and pier. As an Elite Best Western Rewards member, was very nice to get upgraded to a two room suite with an ocean view. Usually it's like pulling teeth with most Best Western properties to get some kind of upgrade. Only issue, which wasn't completely the hotel's fault, was some idiot thought he was the only guest and figured it was the perfect time to blare music or something at 11 PM with the balcony door open. I was just about ready to complain when he did shut it off.

"Be careful what building they put you in!"

2
User 15/01/2020

Had to walk across the street to get to our building. It was old & dingy & I assume BW bought an old motel to convert. Huge gap in door. Tiny/icky bathroom. Don't stay in building A! be sure to ask where your room will be. We paid $200 & got a Motel 6 quality room.

"Great site, horrible maintenance "

2
FiveGsplus9, Oviedo, Florida 15/01/2020

5 star hotel brought down by poor maintenance. Excellent site and location. Loved the heated pool partial shaded by palm trees. Suites are roomy and nice layout. Manager Jaime really cares about his hotel and staff. BUT the place needs some serious maintenance and TLC. 1.Balcony door barely slides due to corroded and bent tracks. Cut my finger on the crumbling recessed finger latch.(picture) 2. Bathroom fixtures need repair. Toilet seat broken. Flush valve had to be manually reset each time. Shower valve leaked (picture). Has to be causing mold growth somewhere. 3. Pool furniture needs to replaced. Twisted my back when I sat on lounge because one support pole broken (picture). Rest of them very tired looking. 4. Carpets need deep cleaning. First time I used shower I noticed muddy water by my feet. I was walking around the room barefoot. When it happened again the second day I realized it was the dirty carpet. Owners need to spend some serious maintenance and renovation money here. You've got a jewel—bring it up to standard!

"Another great stay - can't beat the location"

5
canadiantyler, Hamilton, Canada 14/01/2020

This was our third time staying at this property, and we'll be back again for sure. We were upgraded to the tower which was a nice surprise. Enjoyed the microwave, cooktop and large fridge. The staff were all very friendly. We had a minor issue, and the staff made things right without hassle. The pools are warm and clean. The breakfast was good, with pancakes, scrambled eggs and a rotating selection of sausage and bacon. The location can't be beat. Right next to the Cocoa Beach Pier, so you don't have to pay for parking to visit the attractions. The beach is directly behind the tower, and easily accessible. Can't wait for our next stay!

"Great view and convenient location to pier"

4
Annalee L, Saskatoon 11/01/2020

We were upgraded to ocean view room upon check in. Room was in tower by ocean. The property had a set of 5 buildings and you have to walk to a different building to check in, eat breakfast and do any computer work.

"Wonderful stay!"

5
Athompson26, Sylva, North Carolina 09/01/2020

Highly recommend this hotel. Wonderful service, amenities and breakfast... Beach was wonderful. There are chair, canopy and umbrella rentals right in front of hotel. Close to all kinds of activities! 5 Stars!!!

"Good hotel right at beach."

4
User 08/01/2020

My friend and I stayed here for 1 day before departing on a cruise. Was nice to visit Coco beach, the pier was so much fun for drinks at sunset! Best Western was clean, nice ocean view, employees were nice and professional. Breakfast was hot with multiple options. Would stay again.

"Great hotel for 1-2 nights"

4
User 06/01/2020

Very close to the beach, rooms are spacious and clean. Nothing fancy but great for 1-2 nights (Kennedy Space center visit f.e.). Good beds, but thin walls. You can hear your neighbours talking when you are in and they are out. Nice pool and friendly staff.

"New Years road trip"

1
sbond001, Minneapolis, Minnesota 02/01/2020

I like that your are at the beach. Very family friendly. Room was clean. Room was a little out dated. Still nice. Location of hotel is are I'm the middle of everything. They have a nice fire pit the they light at night.

"Great stay on the beach"

5
User 02/01/2020

I've been staying at this property for many years and it never disappoints! Wonderful location right on Cocoa beach right next to the pier. Rooms are clean and spacious. Service is great! Breakfast is awesome! Grocery store is across the street for convenience and plenty of good restaraunts around too. My go-to hotel in cocoa beach!

"Nice Staff and Rooms "

5
User 02/01/2020

We got in a little too early from our cruise and Elissa & Allison went out of their way to help all 12 of us weary travelers also letting us know where the deals on the food and shopping! Great value hotel and the pool is clean and warm.

"Wonderful accommodating hotel"

5
lifeisgoood369, Cocoa Beach, Florida 31/12/2019

We come to Cocoa Beach several times a year and have always stayed at the LaQuinta next door. We tried here for a change. This is our spot!! Upgraded us to a direct oceanfront when we had only a partial oceanfront booked. Very well kept. Always seen maintenance doing little detailed things that made a difference. All staff where very accomidating. Right on the beach.

"Holiday 2019"

4
User 30/12/2019

I truly enjoyed the location and my view of the Ocean and pier. Good hotel. The breakfast was tasty and plenty. The room,was clean as were the beds. The staff were friendly and helpful. I will definitely recommend it to others

"Great place to stay on the beach"

5
Surfbob, Morro Bay, California 25/12/2019

This hotel is huge and offers a number of choices from what looks like a roadside hotel to a beachfront-with-view building. Since we were staying a couple of nights, I chose the beachfront, which costs a bit more but we were happy with the choice. Our room was originally on the "third" floor, which is the lowest one, and we could just see the beach over the tops of the plants. I was a little disappointed, but the desk person was nice and helpful, and she managed to find us one on the higher floor. Great beach views, and the room was clean and comfortable. The location is good, allowing you to take some nice short walks to food or other shopping, such as the Ron-Jon (huge) surf shop which was fun to browse through. Just before dawn, I headed down with suit and towel and watched the sunrise from chest deep warm ocean water, which was great since we're from the Pacific side with 56 degree water. Breakfast was good, though it's more of a lunchroom atmosphere than any place you'd want to sit around and enjoy. The other non-beachfront units looked decent also, which would be fine and save a few dollars if you didn't need the view.

"Well maintained, clean, great location, great breakfast"

5
Sam S, Palm Beach Gardens, United States 23/12/2019

This hotel is very well maintained, clean, and comfortable. The breakfast selection is very good and it runs from 6-10 a.m. daily which makes it easy to fit into our schedules. The staff are very helpful and seem motivated to provide good service.

"Great place to stay"

4
vcedell, Clyde, New York 21/12/2019

My family of five stayed here one night before we got on our Cruise ship. We stayed in the tower closed to the beach so had an ocean view from our balcony. Walk to the beach easy walk. Clean rooms. Breakfast included in a different building. Close to Ron John Surf shop. We enjoyed our stay and wished we had a longer stay. The beach view and access were 100% worth it.

"Elissa is the best customer service representative "

5
nadiaa856, Morgantown, West Virginia 19/12/2019

She was so courteous and friendly! Thanks Elissa! The hotel views and access to the beach are unbeatable! Highly recommend! Free breakfast! Heated pools! Close to the shuttle launch we came to see! Fridge and microwave in the room helps a ton!

"Nap and Shower"

3
User 19/12/2019

The rooms were not in the best shape that I've seen at a Best Western. I only need to take a nap and a shower. It was fine for the purpose of what I needed it for. I would not recommend this place for an extended stay vacation.

"Stay at Cocoa Beach"

4
User 18/12/2019

The hotel was clean and in a great location, a two minute walk to Cocoa Beach pier. The breakfast was great, plenty of things to choose from. The staff were very helpful, I would definitely stay here again.

"Hated it!"

1
User 16/12/2019

Hated it! Room smelled awful, bathroom tiles had a film on them that made them do slippery we almost fell a couple times. We thought the ceiling was going to fall down on us with the people above us walking around. Truly horrible. The only saving grace gra bring able to walk to the beach and get out of the room.....

"A very pleasant, convenient place to stay"

4
FirehawksAngel, Chapel Hill, Tennessee 16/12/2019

We stayed here one night post cruise. We arrived very early (about 8:30 am) and were greeted with a smile. We did not expect rooms to be ready so early (checkin time is 3pm) but the receptionist said she would get one as soon as she could. They stowed our luggage and we settled in to the very comfortable lobby. Connected to the lobby is a Nestles Cafe. The have crepes, paninis, sandwiches, cookies and a coffee bar. We enjoyed a light breakfast there while we waited. We were called to our room around 12:30 with no additional fee for early checkin. The room is standard size with two queen beds and a small balcony with a partial view of the ocean (which is only about 2-3 blocks away). Room was comfortable, clean with a mini fridge and microwave. There are ample restaurants within walking distance as well as Walgreens and CVS right across the street. The only negative found was that all of the power outlets in the room were old and worn. It was difficult to charge phones or use my CPAP machine because the power cords kept falling out of the outlets. Otherwise, it was an excellent stay and I would stay here again.

"Best Western Cocoa Beach"

5
SheilaW2011, Falls Creek, Pennsylvania 13/12/2019

Very nice place to stay! Staff was friendly, especially Stanley at front desk area. Also the breakfast was good with more options than just danish. They had hot foods and place to make pancakes and there was cereal and oatmeal too. Staff that worked the breakfast area were friendly and kept the area clean and well stocked!

"Great spot on the beach"

4
User 12/12/2019

Down from Canada for Business. The staff when I checked it was super nice and informative. I stayed in C section of the hotel which is close to the beach, the rooms are nothing special and mine could have used a door sweep under it as you can see outside, but it was clean and the bed was comfortable. The walls are kind of thin and with the AC off you can hear conversations outside. Breakfast was better than what you normally get for free. Overall for the price I think it was really good value

"Overpriced, not clean"

2
dweebie, Jackson, MO 08/12/2019

We were very disappointed in the room we had in the Garden Section. It was very old, smelly, the carpet was filthy. This hotel is made up of several different buildings and sections & while the section we were in was close to the beach, that was the only positive we could find. The breakfast was apparently in a section across the road but we couldn't find it or how to access that building because our key card wouldn't work there . We were very disappointed & would not recommend staying there.

Jaime T, General Manager at Best Western Cocoa Beach Hotel & Suites, responded to this review
Let me begin by extending my apologies as the conditions reported in your room fall short of the high standards we have established for our accommodations and for the experience we want our guest to enjoy. All of our rooms undergo a rigorous inspection process by both a room attendant and supervisor prior to being released. This allows us to address any maintenance or facility problems that may appear after a guest departure, while ensuring that our arriving guest has the best stay possible. Our commitment to this process along with our caring staff of service professionals has created a loyal following of repeat visitors who have made the Best Western their hotel of choice when visiting the Space Coast. We hope to be given another opportunity to earn your business and restore the faith that has been lost Please feel free to reach out to me personally to discuss further. Mr. Jaime Teijeiro General Manager 321-783-7621 x2390 jteijeiro@oceanpartnerscb.com

"Best Western = The Best!"

5
sunnyday23, Long Island, Ny 08/12/2019

My husband and I enjoyed a quick getaway for our anniversary at the Best Western in Cocoa Beach. 2 nights was not long enough! From our early check-in with Chelsea at the front desk to the amazing job that "Lady" did decorating our room (Such a nice surprise! Flower petals, towel sculpture, balloons, etc.!!) for our anniversary, we were beyond impressed!! The property was immaculate, the view of the ocean was spectacular, the complimentary breakfast was generous - I just wish we could have stayed longer. I have nothing but positive feelings about this resort and the staff. Thank you for a great visit!

"Great customer service and good location."

4
scuba_mark, Tavernier, Florida 07/12/2019

Convenient location next to the pier. Treated very well by check in staff. Property is large and spread out over a number of buildings. We stayed in the suites building in a 2 room suite with kitchenette. No ocean view, but just a short walk to the beach. Although the property is aged, it was clean and well maintained. Beds were comfortable . I would stay here again if returning to Cocoa Beach. The newest building appeared to be the beach tower, but since we arrived late and departed early, we liked the larger rooms in the suites bldg. it was a short drive to Kennedy Space Center, the purpose of our visit.

"Getaway from Myrtle Beach"

3
jonette5, Myrtle Beach, South Carolina 03/12/2019

Walls are very thin, being by poolside and hearing splashing and kids for hours was no joke. Maids didn't speak good English was hard to communicate the simpliest of detail, had to go get someone who spoke English better and it was still a difficulty. It was 5:00 in the evening when we had to go search for someone to clean the room. All 3 days sausage was served for Breakfast, would have been nice to at least had bacon 1 day. Tiny bathrooms

"Great location hotel could use an upgrade"

3
Sszzzzzzzzz, Ottawa, Canada 02/12/2019

This Best Western is on beautiful Cocoa Beach. The pool is warm and inviting. The rooms are ok but dated. Breakfast is ok. Great hotel for the location close to the beach and the pool. The rooms need to be refurbished they are small and just ok.

"excellent"

5
User 30/11/2019

the stay at the hotel was my pleasant the excellent cleaning staff was always very attentive to the things we need the beds are very comfortable, the internet is very good the place is very beautiful....

"Great Location"

5
mr_guns, Jacksonville, Florida 30/11/2019

Did the stay and cruise, leaving our car there. The shuttle service is good. Everything you could need is close by. The hotel is right on the water and next to the pier. The room was nice and the bed comfortable. WiFi is good and so was breakfast. We stay here often and really like it.

"Great location, great staff"

4
TechPAO, Washington DC, District of Columbia 28/11/2019

The Best Western Cocoa Beach is somewhere between a motel and hotel. It's not a luxury resort, but it is perfect for a beach vacation, right in the center of Cocoa Beach. The location is great -- one block from the Pier and a half-mile easy walk to Ron Jon's. The rooms are basic but have everything you need for a family week at the beach. The Tower rooms have balconies overlook the beach, with microwaves and small refrigerators. The hotel staff are great -- really nice folks who try to make your stay pleasant. The furniture is a little dated, but the rooms have excellent cable TV and high-speed internet (100+mbps). The rooms are also clean. There's a nice family pool area and an evening fire pit patio. This is a family-oriented property -- lot of families and retirees/snow geese, but also AOK for business travel. The rooms have good electricity -- plenty of outlets. If you're looking for a moderately-priced beach retreat, this Best Western is a great choice.

"Terrible mould-like smell. Can't recommend."

2
HannesG46, Bremen, Germany 27/11/2019

Terrible mould-like smell. Can't recommend. However, location close to the beach and overall cleanliness are great. We did like the fire pits in the yard a lot and spend our evening there, since the TV-screen was so dark you could barely see anything.

"Great Hotel"

5
Mags72, Laindon, United Kingdom 27/11/2019

From check-in to check-out everything about this hotel was excellent. Whilst checking in there was quite a large group in front of us which were dealt with quickly and professionally, but we still got an apology for having to wait even though it wasn't required (nice touch) Our suite was in the tower and overlooked the beach, pier and the ocean. The room itself was large, clean and well laid out and the small kitchen area was a bonus. The hotel itself is laid out over quite a large area and contains a couple of pools and a pool bar. Location wise you couldn't get any better and it is literally a stone's throw from the pier. Stephen on reception was great and made sure we had a taxi ordered to take us to the cruise terminal. As I mentioned before the hotel complex is very large and I would really like to thank the two maintenance guys who saw me and my wife struggling with 4 large suitcases who stopped and loaded the cases onto their buggy and took them to reception for us (sorry I didn't catch their names) Great stay... thank you

"AF Retired"

5
Bandaid10, Louisville, Tennessee 25/11/2019

The Staff knew it was my Birthday so they had a sign in the lobby wishing me a Happy Birthday which I thought was very special until I got to my room and it was decorated with balloons and rose petals. Thank You for making my day and my stay special.

"Awesome Time"

5
Richard B, spring Hill, United States 21/11/2019

Had planned a small vacation, had decided last minute to book on the beach. Had a great time, great service and food. Finally got to see a rocket launch. Staff was very attentive and pleasant. I would highly recommend this place

"Great stay!"

5
User 15/11/2019

While checking in, I was greeted with great customer service. Elissa was great, very helpful and a great big smile. The manager that was there was also great, very friendly and helpful. Thank you both for a great experience.

"Cocoa Beach Best Western"

5
John S, Uniontown, Ohio 15/11/2019

I just had the opportunity to stay at the Cocoa Beach Best Western. Not the newest hotel, but the room was clean and had a terrific view of the ocean. Great pool and free breakfast. Can't wait to go back and enjoy this hotel in the near future. I love Cocoa Beach and Best Western!

"Judy at the Blue Flip Flop is AMAING!"

5
CRJTRAVELTHEWORLD, Cocoa Beach, Florida 12/11/2019

Loved our stay. We stayed here for a few nights before hopping on a cruise. Judy "Grace" at the bar was amazing, such a great person, amazing bartender, we will be back for sure just because of her! Great beach, great walking distance to the pier and other shopping, all around such an enjoyable stay. Couple areas for improvement: showers are dark, curtain rod is falling down, and although the oceanfront view is amazing the railing blocked the line of sight. A nice glass railing and upgraded patio chairs would have made the experience truly luxury. Beds a little stiff. All staff along with Judy we're amazing, so friendly and so accommodating. If I was to rate facilities, I'd say 3/5, but the staff make all the difference. All in all amazing experience we will be back! Please go see Judy at the bar, she will take care of you. If you read this tell her the boys from Flint say hi!! ❤️❤️

"Surprising Stay"

5
User 11/11/2019

What a great surprising stay! I was treated so special as the member/guest of the day. I was allowed to check-in early and I received an upgraded oceanview room and the checkin host was soooooo nice. I love the warm pool and access to the beach. My room was clean and very nicely furnished. I even lost my key card and received super service. Thanks so much for making my stay unexpectedly special.

"Free Upgrade- I would stay again!"

5
khhs97, Burlington, New Jersey 11/11/2019

We were upgraded to a pool view balcony room. This was the same building that had breakfast in the morning. Check-in was quick and easy, and a goody bag with water and a cookie were given to us, as I have BW rewards. The room was huge. We had views of Cocoa Beach Pier, the pool, and the ocean. We had a separate living room, kitchen, and a very comfortable king-size bed. Later that evening, we went across the road and had dinner. We came back and the hubby crashed. This was nice because I wasn't tired and I was able to close the bedroom door and watch TV in the living room. Breakfast was downstairs. It was a little busy, and had a great selection of food from Scramble Eggs to Pancakes and Waffles. There were 3 juice machines. I did struggle to find utensils, I asked the employee and she showed me that they had an utensil dispenser! How Cool! We checked out, and were off for our cruise! This was a great choice!

"Great Best Western on the beach"

5
jp56162017, Philadelphia, Pennsylvania 11/11/2019

This is our second time staying at this hotel over the past 12 months. The staff is wonderful. One of the buildings is on the beach; we paid a little more to have a partial beach view from our balcony and it was well worth it! Take advantage of the daily breakfast buffet. I would definitely stay at this hotel again.

"Very Nice place"

5
User 08/11/2019

Clean comfortable room . Very friendly & helpful staff . Great location . right across from large grocery store Close to many places to eat .About 10 min. to the Port .Free parking . Free breakfast .Nice balcony .Had a side view of the Ocean , but could see all of the Cocoa Beach Pier & down the beach beyond .

"Nicest staff ever"

5
Tattoomamafox, Windsor, Canada 07/11/2019

My friend and I were booked here for a short getaway. Several things went wrong with our trip through no fault of this hotel. I was distraught by the time we reached the lobby. The Clerk Elissa was so sweet and did her best to make me feel better. The manager Jaime Teljeiro went above and beyond accommodating. After explaining our booking dilemma to him he made sure we had the best vacation ever. He called the reservation office that messed up our reservation. Then he honoured our booking and even upgraded us to a beautiful ocean suite. Daily everyone was so very nice. What a safe area with steps to the pier. Breakfast was fresh and delicious..also free!!!! There was a southern lady that came around with fresh baked banana loaf. She made you feel like you were in her home. The fireplace at night was so romantic. The pools..there are 2..are heated!!! This place is well kept up. Daily I watched as workers cleaned and landscaped and repaired. It's a joy to stay here. The beds are super comfy with those really good pillows. HBO included..we watched movies every night..lol. They have beach access steps away. Beautiful sandy beach with waves that you can surf but you can also enjoy jumping in as there are sandbars. Nobody bothers you on the beach. We spent most of the day there. We used to goto fort Lauderdale but this is my new favorite spot. Happy hour at the pier is 4 to 7 yay!!!

"BW Cocoa Beach"

5
PhotoPro74, Lansdowne, Pennsylvania 07/11/2019

Excellent location, clean and well maintained facility. Friendly and attentive staff. Went to Kennedy Space Centerand toured the surrounding areas. Hotelis well located wothin easy distance of most area attractions.

"Cruise"

5
User 05/11/2019

We arrived before our cruise. Our room was clean and comfortable. The bar area was clean and staffed by a friendly lady. The firepit was lit at dusk for an enjoyable time to sit and relax. We used the shuttle service and the cruise parking site. Both priced very reasonable.

"Fantastic Beach Location"

4
Barker176, Nottinghamshire, United Kingdom 05/11/2019

Whilst on holiday in Orlando, we booked last-minute to go to Cocoa Beach for an overnight relax. We arrived early and were able to check in and go to our room straight away. The location of the hotel is fantastic - a short walk to the beach. We were also able to leave our car in the hotel car park after we checked out, so that we could stay on the beach for the day, which was a bonus, as parking was expensive nearby. The room had everything we needed for a comfortable stay and breakfast was included, which consisted of hot and cold food, so plenty of choice. Friendly, helpful staff too!! We have stayed at Best Western previously and would recommend it - if we visit Orlando again, we will be return!!

"Perfect"

5
User 31/10/2019

Great hotel to stay for family trips and vacations. Clean rooms and friendly service! I've been personally staying exclusively at best westerns for 10+ years. By far my favorite hotel chain. Service at every location is above standard!

"Nice weekend getaway"

4
Linda R, Sebastian, Florida 29/10/2019

Always have a good time staying here. We visit Cocoa Beach a few times a year and this is our go to hotel. The location is perfect...shopping and restaurants within walking distance. You can take a convenient bus to the Port

"Great ocean front hotel on Cocoa Beach!"

5
136sherryd, Cincinnati, Ohio 28/10/2019

Great hotel on the beach, close to the pier. Very helpful and courteous staff. Beautiful ocean view rooms. They had a great breakfast with rotating hot items each day. Brought extra pillows upon request. This is my second stay here and we will definitely stay again.

"Perfect Pre cruise location "

4
Mrs_Pud1, Cork, Ireland 22/10/2019

We stayed here for 2 nights before our cruise from Port Canaveral. The hotel is located only a few minutes drives from the port. On arrival we were upgraded to a family suite with an ocean view balcony. Our room was in the same building in which breakfast was served. Our room was very spacious with 2 double beds, a kitchenette, sitting room area and bathroom. There is plenty of parking and the WiFi is very reliable with a good speed. The hotel is spread over a few different blocks and are all less than a 2 minute walk from the beach and also Cocoa Pier where lots of bars and restaurants are located. We would have no hesitation in returning here again.

"Fun Cruising Stay"

5
BigK39, Bowman, Georgia 17/10/2019

The hotel was awesome.. Very clean and comfortable.. Close to beaches, shopping and RonJons Surf shop!! Breakfast was awesome.. they have a great selection of food.. the staff was very helpful and accommodating!!

"Great Ocean View"

3
PTOGreer, Greenville, SC 14/10/2019

We were happy that we had the Oceanfront room, as this hotel is spread over a few blocks. Beautiful view of the ocean. The room was adequate. They did have those pillow pieces things instead of full sized pillows on the beds. ;( The staff was friendly and helpful. I wish we would have parked our car here while we went on our cruise. It was an option that we didn't think about until after we had already paid an independent company to park in their lot. The location of the hotel is perfect - very close to the Port and other attractions. The breakfast buffet was in a separate building and had plenty of choices and options.

"Well worth it!"

5
2525ashleya, Sylvester, Georgia 13/10/2019

It was so nice. Big place with 2 beach accesses, 2 pools, fitness room, the breakfast was amazing! The fire pits at night are so peaceful.. It was cool last night and the breeze was blowing so sitting next to them were relaxation perfection. Nice flower bushes everywhere. Right next to Cocoa pier. There's a $5 parking fee. I cannot wait to come back!

"Loved Cocoa Beach!!!"

5
User 06/10/2019

1st time to Cocoa Beach. Love the location. Had an ocean view room. Totally met all expectations. Front lobby staff was exceptional when we checked in. Loved the Ricki Ticki Tavern. Hope to go back some day.

bestcocoabeach, Manager at Best Western Cocoa Beach Hotel & Suites, responded to this review
We hope to see you back too! If you've never seen a rocket launch from the beach, try to plan your next vacation around one! Rocket launches from our beautiful beach balcony rooms are a must see!

"Friendly staff and easy beach access"

5
Gabriel C, Brookfield 06/10/2019

We arrived late in the evening and were given a warm welcome, quick service and a nice room upgrade. Sandy took time to acquaint us with how to get to the beach (very short, easy path) and fill us in where breakfast would be (different building). Our room had great ocean view and was spacious and quiet.

bestcocoabeach, Manager at Best Western Cocoa Beach Hotel & Suites, responded to this review
I look forward to passing along your kind comments to Sandy. Sandy is one of our many team members who are always here to help with any questions guests may have. We hope to see you back soon for your next beach vacation!

"Nice stay "

5
User 06/10/2019

We arrived late at night after a long flight. Luckily, we received a room upgrade which was very nice. The room itself was spacious, it could use a touch up though. Breakfast was okay, not too many choices, but nice to have. It was super windy during the nights and the storm shutters got very noisy. That's not the hotels fault, but it was a little annoying. The rest of the stay was great, very friendly staff, conveniently located, lots of parking and a good value for money. Would stay again.

bestcocoabeach, Manager at Best Western Cocoa Beach Hotel & Suites, responded to this review
I am glad to hear that you enjoyed your stay with us. We do have to keep our pesky storm shutters up at this time of year - guest safety always comes first! But hopefully you are able to come back and see us another time when it is a little less windy!

"Snooze /Cruise/Park"

5
jenniferlewis1, Overpeck, Ohio 06/10/2019

We booked as a group of 29 for the cruise packages that they had to offer I can not express how much the whole staff at Best Western made sure we all were taken care of and made sure we all had transportation to and from cruise port and airport ! They have a nice pool area with bar and a great breakfast as well before loading you up to transport you to the cruise port. They had a head count before dropping us off at the cruise port to make sure they did not miss anyone coming back to hotel after the cruise.

bestcocoabeach, Manager at Best Western Cocoa Beach Hotel & Suites, responded to this review
We are so happy to hear that your group enjoyed their stay with us! At Best Western Cocoa Beach, we like to think of ourselves as cruise professionals - I'm glad to hear that we could make it an easy and stress free process. I hope that your group comes back to visit us next time you guys are ready for a beach vacation and cruise!

"Anniversary"

5
Sylvie L, Poinciana, Florida 03/10/2019

We stayed for 2 nights for our anniversary ,got gift bag at checking and offered to checkout 1 hr later . M.Stnaley at the front desk made us feel at home away from home. So professional . Can't wait to go back again.

bestcocoabeach, Manager at Best Western Cocoa Beach Hotel & Suites, responded to this review
Happy Anniversary! We love when guests choose to spend their special moments with us, and what could be more special than an anniversary? Stanley has been with us for 30 years making memories for all of our guests - hopefully he will be here for 30 more and will welcome you again for your next celebration at Best Western Cocoa Beach!

"Beautiful view"

5
Jesse P, Northern Kentucky, Kentucky 01/10/2019

I checked in and was given an upgrade without even asking. The upgrade room had a beautiful view of the ocean from my balcony. I slept very comfortable on a wonderful mattress. I had a very quiet, restful nights sleep. I would definitely stay here again when I am I. The area.

"Stayed the night before cruise"

4
3kiddosfromGA, Clayton, Georgia 30/09/2019

Very nice big room on 5th floor with balcony. Could see the pier and beach. Nice stay. My husband did not like the pillows they were small. Also heard alot of noise outside. Garbage truck getting trash. 2 pools.

"excellent"

5
rohmait1245, Florida 29/09/2019

The cleanliness is very good, our room was decorated, it was something so beautiful that my children were happy with their impression of joy when they saw their bed with balloons. Thanks to everyone who made our stay enjoyable.

"Beachfront coziness and tropical charm"

5
matthew687, Ottumwa, Iowa 24/09/2019

We loved staying at the Best Western Cocoa Beach Hotel and Suites! The suite amenities made for a great home base in between meetings and visiting the beach. This is a compound with both amenities and lots of room for quiet relaxation.

"Wonderful Pre-Cruise Jotel"

4
DanielMichelle, Albuquerque, New Mexico 14/09/2019

We were greeted by Todd at the front desk when we checked in. He was welcoming, gave us information about cruise parking (at the hotel and at the port), and was able to secure a nice upgrade for us to an oceanfront Jr Suite. Our room (707) was beautiful, clean, and spacious with a large corner balcony that have is fantastic views. If we come to Cocoa Beach again we will most certainly stay here again.

"UNEXPECTED PARKING FEES"

3
JanisK, Haiti 31/08/2019

The rooms were great. The location great. But I do no appreciate unexpected parking fees, expecially when I check ahead of time and am told this on their website " Free self parking is available onsite." I was dinged $5 per day on my card after I left. So, if you can't trust that what a company tells you is true, why stay there when there are many other hotels just as good or better? And there you have my review.

"Excellent Hotel and Location"

5
kathy_inflorida, Orlando, Florida 27/08/2019

We stayed at the BEST WESTERN Hotel on Cocoa Beach this Summer and loved it! We had a very nice room with a beautiful view of the Ocean...it was directly on the Beach side. The room we stayed in was clean, well appointed and plenty of room. The King size bed was comfy with an ample supply of pillows. It also included a refrigerator and microwave. Also, the room has a balcony with chairs/table. The generous breakfast buffet was free and offered a wide selection of yummy food! Check in and Check out was a breeze. We loved our stay and would recommend this hotel!

"Best Western Hotel Cocoa Beach"

5
User 27/08/2019

We had a wonderful ocean and beach front room. We liked the atmosphere so much we stayed an extra day . The staff at the hotel were really nice . The front desk staff were especially helpful. Sandy and Sarah were friendly and gave us great suggestions for activity and restaurants. I would highly recommend this hotel and staff.

"Great Location \\ Aging Facilityt"

3
User 26/08/2019

Great location but the rooms need some updates. It is a short walk to the ramp that accesses the beach, you can see the rocket launches from the hotel or beach, and it is close to restaurants. This is an older Best Western that has expanded.The rooms' doors are warped, the equipment (phone did not work, minimum outlets) is old, and the staff was not helpful or just did not know about the area.

"Bday vacation 2019"

4
teamsteepanddeep, San Francisco, California 25/08/2019

We loved the view from our 8th floor room (king) in the tower with balcony . Looked out onto ocean and the pier. The pool was good but crowed . Pool towels at pool . They have several pools . The breakfast was in another building which we walked to. The room was large but was crowed but we found table pretty quick . Typical breakfast choices. The staff was friendly and welcoming. Check in was Aldo at different building . They have about five buildings . Overall great stay and hotel . Plenty of parking close to room .

"Great hotel and perfect location for rocket launch"

5
gregK8511GV, Fort Lauderdale, Florida 22/08/2019

We arrived prior to the check in time but Sandy and Stanley seemed to work their magic and got us immediately in a room. Less than 100 yards to the beach and all the fine restaurants are less than 5 minutes away Stanley and Sandy laid out the red carpet for us and answered all of our questions with great enthusiasm while knowing they get the same questions with every new guest Thanks for a great stay and we will see you soon Capt Greg

"Buildings are VERY different"

3
midwestraveller, Muscatine, Iowa 21/08/2019

We originally booked a standard double/double room in one of the courtyard rooms. We checked in after a later flight and were not so happy with the room. No elevator, so bringing luggage up to the 2nd floor was difficult. We have a little one and being on the 2nd floor also made using the stroller almost impossible. Breakfast is located in a different building so the stroller was necessary to get there. Beds were very small and the air conditioning vent blows right on you. The exterior door didn't seal well and was very hard to open. Room was so small we couldn't even open a suitcase unless it was up on the bed. We also found little bugs all over the bathroom vanity!! We requested a different building after the first night, one with an elevator, and we were offered a king suite for $20 a night more. I think the upgrade should've been complimentary as a result of the bug situation. What a difference! Our room had a balcony, partial ocean view, full kitchen, and living area. Much more spacious than the other room. It was located in the same building as the breakfast area and also overlooked the one of the pools. I think the ocean view building has the most expensive rooms, but this building is by far the best. Breakfast was good, but a little change each morning would be nice. Eating the same thing for a week long vacation got a little old. Great location by the pier. Beach was not overcrowded when we visited. We would return to the king suite building, but definitely not the courtyard building.

"Nice Location by the Pier"

4
Kay076, Boynton Beach, Florida 20/08/2019

Nice motel within a few steps to the beach and beautiful Cocoa Beach pier. Lots of activity in the area. Hotel has clean rooms, large free breakfast, and ample parking. Uber pick up right at the front door.

"Great Value on the Beach of the Spae Coast"

5
Mike M, Cary, Illinois, United States 20/08/2019

This was the second time that I have stayed at this location, and I can say that it was just as good I remember. The pool is great, as is the morning breakfast, and you are so close to the beach that you can see and smell it. I stayed in a suite and it was great. The room had a great lay out and the furniture is modern. Very clean, and a great value for what you get, and where it's located. 100% recommend.

"Value Right on Beach!"

5
michael3512, Miami, Florida 19/08/2019

Very nice and well-kept beachfront property in a quiet area. Very courteous and helpful staff at the front desk. Upon check-in, my room was upgraded to a suite inside the building next to the pool, complete with a large balcony. There are several buildings, including two two-story motel-style buildings and a beachfront tower. Walking distance to Cocoa Beach Pier, as well as to a very clean and quiet section of the beach! Short drive from downtown area, which has more restaurants and activities. I recommend this hotel if you are looking for a quiet and low-key beach getaway!

"Best Western is the best"

5
Gayle P, Cincinnati, Ohio 15/08/2019

Best Western Cocoa Beach is a wonderful resort. The tower is the place to stay. Everyone who works there is always willing to help you. The manager (Jamie) is always available to talk to. I wouldn't stay anywhere else but a Best Western.

"Best Hotel Ever!"

5
User 14/08/2019

I would like to thank you for your excellent staff and we'll taken care of building. My family had originally booked another hotel locally that didn't meet are expectations for security and cleanliness. Your excellent staff set us up with a great room at the last minute, with a great price. This Hotel definitely excedede my expectations for all areas! The complementry breakfast was even good enough to satisfy my extremely picky 8 year old son :)

"Great location and value"

5
dawny3093, Holly Hill, Florida 13/08/2019

Always have an excellent stay. It's our go to hotel since 2012.. great for a family visit or pre and post cruise stays. The new blue flip flop bar is great. Being at the pier is a great benefit as well...

"Disappointed "

1
Russ_wUk, UK 12/08/2019

Sadly not ideal for us. The room number 1101 was not as expected or described - as a suite. It was not suitable for 3 teenagers and 2 x parents - 2 double beds and 1 on sofa bed. The receptionist described it as the best suite on the site - we were excited but soon came crashing down ! The room had a very strong smell of stale smoke and damp. We were on the ground floor and had a view of the car park- what was concerning was the patio doors locks were broken and they were secured together by U shape piece of metal , no net curtains for privacy so everyone had a view when we changed meaning the curtains had to be pulled mostly when we were there and changing. Work needs to be done to modernize the bathroom which leeks water from the shower, across the whole of the floor, the towel rail had fallen off and the light was broken. The shower head is tired and can't work at an appropriate height. It also felt like we were stuck out on a limb where the cleaning team seemed to fail to care for the cleanliness outside the front door, which was flooded when we arrived.

"Great Stay by Cocoa Beach Pier"

4
Norman M, Bonaire, Georgia 07/08/2019

Had a clean comfortable room facing the ocean. The staff were friendly and efficient. Walking distance to the pier for good eats and good times! They have different facilities with a variety of good prices!

"Great location"

4
Joseph S, Buffalo, United States 07/08/2019

Great location, but the room is small, we have found that we get a much better price and deal by renting a condo down the beach with much better views of the ocean. We could not even see the ocean from our room anytime we stayed there. The staff were very nice.

"Great Visit"

5
User 06/08/2019

We had a great visit the weekend of August 3rd and 4th The General Manager Jamie went above and beyond to make our Anniversary trip AWESOME.The hotel was really nice and our room was in the Tower bldg with a spectacular view.

"Awesome accommodations"

5
Judy D, Erie 04/08/2019

Loved this location. Close to beach, great pool, super selections for breakfast, great staff. Had an issue the first night that was immediately and successfully corrected by the management. Very pleased and will return. Thanks to all for a great getaway.

"Good stay"

4
MBaisch, Myrtle Beach, South Carolina 03/08/2019

It feels like an older hotel that has been nicely remodeled. The rooms were clean and comfortable. Great location. Great breakfast. It was multiple buildings, so you had to go to different buildings for different amenities. The pools were a bit small.

"Pool bar"

5
User 30/07/2019

We stayed here for 2 nights and went to the pool to enjoy the Florida sun. Paula has been great! She provides the best service at the pool and makes great drinks! You can also buy bottled water there and other nonalcoholic drinks

bestcocoabeach, Manager at Best Western Cocoa Beach Hotel & Suites, responded to this review
We are so happy to hear that you enjoyed your stay with us! It sounds like you had a great time at the pool, and got to meet our local cocktail rockstar, Paula! I look forward to passing along your kind comments to her, and I hope that you are able to visit us again soon!

"Three day birthday trip!"

4
Cheryl b, St. Petersburg, Florida 29/07/2019

Staff was amazing… Treated us like they really cared! Gave us an amazing room on the top floor with a Great view! Definitely would stay there again! The view from the balcony was fabulous. Wonderful to be so close to the pier!

bestcocoabeach, Manager at Best Western Cocoa Beach Hotel & Suites, responded to this review
I am so happy to hear that we were able to make your birthday trip a memorable one! There is nothing better than spending time on the beach with family and friends. I hope that you are able to visit us again for your next birthday!

"Best value for visiting KSC"

4
User 23/07/2019

Not super fancy, but convenient location and has government rates available. Some units are right on the beach. Nice pool. Easily best place to stay near Kennedy Space Center. Staff were friendly and professional. Comes with complimentary breakfast (which I was too busy to get a chance to try).

bestcocoabeach, Manager at Best Western Cocoa Beach Hotel & Suites, responded to this review
I am very happy to hear that you enjoyed your stay with us! When visiting the nearby Space Center, is it very important to also get in some beach time, and we can help with both! We do offer government rates for those traveling on business, and government discounts for those here for leisure. Whether it's business or leisure, Best Western Cocoa Beach has the perfect room for every guest!

"Great visit to Cocoa Beach"

4
sped1965, Virginia Beach, Virginia 20/07/2019

Upon arrival we were booked in a room in the older part of the hotel grounds. There was a problem with the room so the very kind staff moved us to the tower with an oceanfront view and balcony. Thank you Elissa!! The room was fabulous, the service outstanding. The pool was very nice, but for some reason the bar was not open on the afternoon we were poolside. We also enjoyed the free breakfast. The only minor complaint I had was the fitness room. There was only 1 elliptical machine and it had no power to it, and the cables on the weight machine were broken. The 2 treadmills were in working condition. We had an outstanding stay and I would definitely stay here the next time I come to Cocoa Beach.

bestcocoabeach, Manager at Best Western Cocoa Beach Hotel & Suites, responded to this review
I am very happy to hear you enjoyed your stay with us! We do offer all kinds of amenities such as a poolside bar that is open weather permitting, a delicious free breakfast, and a 24 hour fitness center for our guests. We are always making updates and improvements, such as new equipment for the fitness center, and hope that you will be back soon to see all of the exciting new changes!

"Not so great"

2
User 17/07/2019

The price was to high for such a small room. They didnt give us ocean front room as asked. The house keeping never came in our room. Only 1 elevator worked. The dryer had to be ran twice to dry clothes.

bestcocoabeach, Manager at Best Western Cocoa Beach Hotel & Suites, responded to this review
I am very sorry to hear that you did not fully enjoy your stay with us. While reserving through a third party company can always be confusing, I hope that you are able to visit us again in the future. We have plenty of beautiful oceanfront rooms with a private balcony, and one of our friendly desk agents would be happy to make the reservation for you!

"Friendly staff and great bartender"

5
665sandis, Minneapolis, Minnesota 16/07/2019

Paula at the pool bar was fabulous. Very courteous and helpful! Would definitely come back to see her again! The suite rooms were very nice too. Staff were very nice and the complimentary breakfast was more than you could ask for. It is right next to the pier so it is very conveniently located to shops, food, bars and the beach. I would recommend it

bestcocoabeach, Manager at Best Western Cocoa Beach Hotel & Suites, responded to this review
Thank you for your review, and coming to visit us at the beach! Best Western Cocoa Beach is known for the best location, the best staff, and of course the best cocktails! I hope you are able to visit us again soon!

"Lots of fun"

5
User 15/07/2019

Had a great time. Hotel was clean and well maintained. Right next to the pier and beach for easy access to the water. The staff was also super friendly, especially Paula at the blue flip flop. She was amazing and had a ton of great tips on places to go in the area.

bestcocoabeach, Manager at Best Western Cocoa Beach Hotel & Suites, responded to this review
Thank you for your review! I look forward to passing along your kind comments to Paula, who is always ready for a good time at the pool bar! I hope that you are able to visit us again for your next beach vacation.

"So close to the beach!"

4
Jessica H, Delray Beach, Florida 15/07/2019

We loved staying at the Best Western in Cocoa Beach. The room was clean, staff were very very polite (we loved Paula out at the pool bar!!!) and it was right on the beach. Would definitely stay again.

bestcocoabeach, Manager at Best Western Cocoa Beach Hotel & Suites, responded to this review
It looks like you have your priorities straight. Clean room, awesome staff, and great location. We hope to see you back again soon!

"Location is great and rooms are clean; service and amenities could be improved"

3
Nicole V, United States 15/07/2019

The Good: The location of this hotel is awesome. The rooms and hotel overall were clean and nicely decorated. The Average: It's a free breakfast and the quality shows that it's free. Service during check-in/check-out was quick, but personality lacked a bit. Improvements Needed: The pool-side bar was only open for a few hours our entire trip (and weather wasn't a factor.) As I planned to sit beach and/or poolside with a frozen drink in one hand and a book in the other this put a damper on my overall vacation. Don't advertise it if you're not going to open it.

bestcocoabeach, Manager at Best Western Cocoa Beach Hotel & Suites, responded to this review
Thank you for your review, we are so happy to hear you enjoyed our excellent location right by Cocoa Beach Pier! While we do have to close our pool bar for safety during bad weather, it is generally open 7 days a week from 12 until 6pm. We are looking to extend these hours soon for all of our guests who want the vacation to last a little longer! I hope you are able visit us again to enjoy a cocktail by the beach!

"Awesome staff, great view, steps from beach, what more could you ask for."

5
User 12/07/2019

We had a very rough day and had actually booked a week stay at a different hotel that was absolutely horrible (mold/mildew on walls, torn carpet etc.) We book here at the last minute for just one night while we found different lodging and honestly the staff were so nice, that they upgraded us for free and just completely made our day turn around 100% for the better. We were in the tower room on the 7th floor. The view was absolutely amazing, from the private veranda and the windows. We loved it so much we extended our stay. This hotel is literally just steps from the beach, just over the footbridge. The rooms were clean, the bed and pillows comfortable, the staff amazing (including the housekeeping staff) it honestly was just a great stay. We plan on returning every year for our anniversary, a new tradition has been born.

"Perfect for Good Night's Sleep"

5
Alexander E, Lawrenceville, Georgia 10/07/2019

Convenient Hotel on the beach which was the perfect way to kick off vacation consisting of Cruising the next day. Close to the ports and yet secluded enough to feel like a pre-vacation vacation. Get an ocean view room for the full experience!

"Great stay, beautiful hotel!!"

5
User 10/07/2019

Great stay, beautiful hotel!! We had a great time on our way to our Cruise. Thank you for everything. The breakfast was great the pool was great the front desk was great. Loved the rooms. My family and I had a great stay.

"Great Stay at the beach"

5
Johnny M, London, United Kingdom 07/07/2019

From the moment Stanley Francis checked us in and gave us one of the best welcome's I have ever received in a hotel we knew we were on a good thing. This is a lovely beachfront hotel, we were on the 7th floor of the tower and had excellent views of the beach and pier. The room was clean and the beds were very comfortable, the small kitchen area was a bonus. There was a good well stocked breakfast buffet each morning and a very nice pool area and bar. All the staff were helpful, a special mention to Gerry and Bob, the maintenance guys, for their tips and advice on dining and drinking options, they even gave us tips on our upcoming stays at Fort Myers and Clearwater. A rocket launch and the appearance of Bill Nye the science guy put the icing on the cake. Would definitely recommend this hotel if you intend to stay at Cocoa Beach.

"On the beach...must book ocean front room!!"

5
SonjeH, Cape Town, South Africa 06/07/2019

Nice clean hotel, simple breakfast... enough to start the day, very friendly staff, beds are comfy, close to Pier which has an awesome restaurant... close to shops... We stayed on the 7th floor and had a great view of the sea and beach. Nice guy renting umbrellas and beach chairs as you go onto the beach... he sets them up too...

"4th of July "

5
V2106OUandreae, Cocoa Beach, Florida 04/07/2019

We came here for a 3 night visit to family and head to the beach. We much better enjoyed the back pool with the bar. Paula from Boston made it extra fun. She is a gem of a person and great bartender! Since we are fairly local, we will definitely be back.

"Decent hotel but a little overpriced for the quality on offer."

3
Excursion02950547665, Glasgow, United Kingdom 03/07/2019

No issues other than we felt that the price of the rooms are a little expensive for the quality on offer. Motel quality rooms at a significantly higher price. Nothing major wrong but for less there are alternatives that are easily as good. The location is very good for the beach, but the restaurants around the property are few, although you will get something and won't starve!. I would not recommend the restaurant within the hotel grounds as we had a bad experience with the manager there who is rather unpleasent. The food wasn't very good either. I would suggest the Bar and Grill adjacent the property as a much better option. The pool area is nice and the breakfast was fine, albeit you have to go to another building across the road to get it, but not a problem really.

"CLEAN!"

5
Daydream14431230803, Plymouth, Minnesota 02/07/2019

This hotel has been around a while, but I was very happy to see how clean it was. The view of the ocean was incredible. Every single employee I came across, including registration desk, housekeeping staff, maintenance staff, breakfast dining room staff...everyone was very friendly and welcoming. It was a nice stay and I'd recommend it to others. It has very easy access to the beach as well. Pay extra for the ocean tower -- it's worth it for the view!

"Don't stay here!"

1
User 01/07/2019

Units are old. Locks on doors are sketchy. AC not working adequately. Second room we were moved had a little bit better AC,but not great. We will not stay there again. Many other hotels to choose from at that exit.

"Fun in the Sun"

5
Sightseer36106531806, Cocoa Beach, Florida 27/06/2019

Hotel is refreshing. Check in was a breeze. Room was cool when I entered, clean, up to date furnishings. Breakfast Buffet was wonderful. Plenty of food and all at correct temperatures. Check out just as easy as check in. Staff friendly and attentive to needs. Pool and fire pits were wonderful.

"One of the best ! , second return"

5
User 27/06/2019

The staff are polite, attentive and responsive .The shower needed correcting and it was made super. TV was not a good picture, a replacement was brought.which was as clear as a bell. The towel rail was loose, corrected immediately and fresh towels brought at once.

"Stay Elsewhere!"

1
Hankerdoodle, Tampa, Florida 26/06/2019

Just stayed at this facility on June 24, 2019 as it was the only place could find a room on short notice trip. Paid $300.00 for one night. Rooms are old and only large enough for 2 FULL size beds. On the room to our left ran into the gentleman on our way out as he was bringing his Hooker up to his room. He was 50+, she must have turned 18 the day before if she was 18. On the right side of our room we had a couple in a shouting match at around 3:00 am. The walls are what you would expect on a 50+ year old facility. The staff was very friendly although they charged me an additional $5 for our Son to park his car there while he visited for awhile. So in summary, stay anywhere else if you can.

"We really enjoyed our stay!"

5
User 26/06/2019

A nice hotel on the beach in the heart of Coco beach, close to everything. We booked a suite and it had a large counter with a small fridge , micro, and sink. We really enjoyed Paula at the pool bar, she was fun and engaging with good tips on food etc.

"Too short"

5
User 20/06/2019

We flew into Sanford airport later in the evening and were transported to Cocoa Beach and the Best Western. Our driver said this hotel was nothing more than a truck stop. He was wrong. The room was adequate. On our way to breakfast (which was very good) we saw the swimming pool in the courtyard. It looked clean and inviting but we had no time to use it. The hotel had independent drivers to take us to Port Canaveral for a reasonable price. I'd stay in this Best Western again.

"Southeastern USA Vacation 2019"

3
User 19/06/2019

Friendly service, Beautiful lobby, Clean room, nice furniture, quiet area, hard bed, A/C barely kept room cool, bathroom exhaust fan to remove humid air sounded like a jet engine, used shampoo containers, glass shelf in bathroom not clean, long hair in shower, no hot water in sink, window view of stairs and parking lot, two blocks from beach, web showed on beach was next door and we had a view of ocean and beach.

"Wedding at Best Western"

5
User 15/06/2019

We got married on the beach at the Hotel and our reception was in the Hibiscus room in the hotel. Our group included 25 people that traveled to the hotel by air and by driving. Jamie in Sales did an awesome job in arranging for our hotel rooms, Shuttle service from the airport to the hotel, hotel to the cruise ship, and from the cruise ship back to the airport. She also did the coordinating of the reception room and Host bar for us. She did an excellent job coordinating with the wedding / reception coordinator ensuring we had the room setup to please us. She was always just one phone call away to reach out to with any problems we encountered. We really appreciated such a dedicated helpful person while planning and executing a destination wedding.

"Extremely helpful"

4
87camillec, Herriman, Utah 15/06/2019

Great place to stay, very accommodating. Kids loved being able to get right to the beach. Anna “banana” was very helpful & her homemade banana bread was delicious! We stayed before our cruise & after. Our room was ready for us both times even when Our flight got us in at 8:00 am.

"A great value in a good location"

4
Wattsline, Louisville, Kentucky 13/06/2019

This hotel was not our first choice for our vacation, but were forced to "downgrade" due to the higher seasonal rates at our usual 3-star hotel. Reviews on TripAdvisor lead us to the BW and they were spot-on. The hotel is clean and well maintained. No problems with noise, good shower, and great mattresses. The breakfast buffet is EXCELLENT! The food is actually cooked and not microwaved like at other hotels. Only negatives: The hotel is spread across multiple buildings and only one is actually on the beach. Otherwise, it is a short walk. The hotel management needs to look at improving their measures to control pigeon nightly roosting habits outside of the rooms.

"A gem of a hotel on Cocoa beach!"

5
Babyjosie98, St.Louis, MO 10/06/2019

We love staying at the BW when at Cocoa beach! Love the new firepit area so much! Will be perfect for our Jan cruises when it is cool at night! We had a suite and it had plenty of room for 6 of us for a couple nights. Breakfast was very good and great choices! One of the ladies that worked there had made a loaf of fresh bannana bread and brought it around to all of us! We also love how close to Cocoa Beach pier we are when staying there! We had some great seafood! We will be back!

"A quality beach resort at roadside hotel prices"

5
792laurencer, Delray Beach, Florida 08/06/2019

The first thing a guest will notice is that this is not your father's Best Western. From the moment one walks into the lobby the property says “resort.” The entrance is a bit tricky to find, though – it's tucked away in a building attached to a restaurant behind a bank (as opposed to fronting North Atlantic Avenue like most properties in the area). Once inside, though, guests are treated to a Nescafe coffee machine and hot popcorn. The staff here is impeccably friendly and professional. Everyone, from the desk clerks to the maintenance and housekeeping staff, goes out of their way to assist in any way possible. I truly felt like an honored guest. Being more of a “resort,” the property is spread out amongst a number of buildings. Across the street from the lobby building are three lowrise, two-story courtyard structures in the old traditional “outside entrance” style. Rooms here either face a street or courtyard with a fire pit and pool. There's a larger building towards the main avenue which contains suites, as well as the breakfast room and fitness center. It also has a pool. Finally, there is the Ocean Tower. This is a high rise building which faces the beach and ocean. These are, for me, the most desirable units with balconies and kitchenettes, in many cases. The “price” one pays for the better accommodations, though, is a long walk to get to the nearest pool and a much longer one to get to the lobby and the suites building which houses the fitness center and breafast room. Those with mobility issues might want to take note of this. There is ample parking close to every building (for a small fee, which is new as of this year). The advantage of the Ocean Tower's distance from the other buildings, though, is its proximity to the beach. There are walkways which lead over the dunes down to the sand on both sides of the Ocean Tower. I'd stayed here before but last time I was in one of the three courtyard buildings, on the ground level (of two floors), with an outside door to the street. This time I asked for a room in the Ocean Tower and I was on the top floor with a partial ocean and city view, full kitchen, and large balcony. It was like night and day. My room appeared newly renovated. The foyer, separate vanity, and bathroom have a beautifully patterned tile floor. The bedroom area's carpeting was also free of stains. Save for some scuffs along the wall near the door, the walls appeared freshly painted. There was a granite countertopped kitchen with cooktop, large microwave, and full size refrigerator, equipped with utensils, dishes, pots and pans, and glassware. Furnishings are contemporary and eclectic. There were plenty of AC outlets on the walls and lamp bases, with ample workspace and an adjustable desk chair that worked as expected (which is not always the case). There was colorful artwork adorning the walls which was set off nicely by the fresh white paint of the walls and ceiling. The wall unit air conditioner worked well and was quiet. The bathroom was spotless. All the faucets and fixtures were gleaming and clean. Even the showerhead, often stained from mineral buildup in even the nicest properties, was clean and shiny. Bath amenities leave a bit to be desired but hotels seem to be skimping on that even at higher price points. More important to me are a high pressure shower with hot water, and I was quite impressed. This was one of the most powerful showers I've experienced in my many travels. The balcony was a huge plus with a stunning view of both the ocean and city. Being exposed to the humidity and salt air normally takes its toll on these beachfront hotel balconies but this one did not show it. Even the railings and furnishings were free of stains. The balcony furniture, two chairs and a table, also looked brand new. I spent quite a bit of time in the pool area. The deck was clean and there were plenty of chairs and lounges to go around. The poolside bar was crowded and everyone seemed to be having a terrific time. The free breakfast was standard hotel fare except for the surprising pancake machines. Waffle makers are ubiquitous at motel breakfasts. Pancakes? Not so much. It was a nice, unexpected touch which both adults and kids enjoyed. At every turn there was something surprising and unexpected to a seasoned road warrior who's used to cookie cutter hotels with similar layouts and amenities. I've stayed at a dozen properties in the vicinity. This is an affordable beach resort that may be the best value for the money in the area.

"Cruise"

5
User 07/06/2019

Great hotel we could park there while we were on our cruise for a lot less than parking at the ships terminal. transportation was available and had a wonderful time. The beds were very comfortable and the people were very friendly.

"BW Cocoa Beach"

5
Joe M, Irwin 07/06/2019

We booked our first ever cruise and found BW. The staff spent many minutes on the phone describing the options to “Snooze and Cruise” with them. They arranged shuttle services for us at a comparable price (as I did try both our booking and allowing them). They were very accommodating allowing us early check in and late check out. All amenities and activities that we need are within walking distance. We plan to return!

"Cindy & Larry's Wedding"

5
User 06/06/2019

The staff at Best Western are awesome. Paula the bartender especially. She's very friendly and a very nice person. We consider her part of our family. James at the front desk made our check in very memorable. Thanks for the memorable experience. We will definitely return. Thanks Best Western, Cocoa Beach FL.

"Best hotel in Cocoa ! "

5
emwest84, Orlando, Florida 04/06/2019

I love this hotel! I first stayed here bc it was the closest beachfront hotel to the SpaceX launching zones. For fans of launches this is a great spot . You step on to the beach from resort , look to the left and can view spectacular night launches !!!! We've not missed a single one ! Prices are great . Every stay but my last stay I was in a “Tower” room . The tower building is the beachfront section and offers private balcony's and beautiful views of the Atlantic . My last stay was in a suite with a kitchen. This room offered a lot of space & Views of the ocean . It is also the building where they serve the complimentary breakfast daily so that was a huge plus. I have not stayed in the exterior rooms. The hotel/resort is divided in 3 sections. This is nice bc it allows guests options based on their budgets . The check in staff is always friendly and accommodating. We had an issue with our remote on our last visit and maintenance got to our room and fixed it IMMEDIATELY. Highly recommend this place !!!!

"Nothing Fancy. Average Hotel"

3
fatdaddyslim, Altamonte Springs, Florida 03/06/2019

Staff was friendly and polite. Loved the closeness to the Beach. Breakfast was pretty good. Like other reviews, smokers on balcany. A/C was struggling to keep room comfortable. Cons: charging $5 a day to park at the hotel you just paid to stay at was a surprise. This charge is not listed anywhere on web site or during booking. A little hiden gotchya.

"Good hotel"

5
Venture56503841299, London, Ohio 31/05/2019

Close to the beach, reallyrfriendly staff, great for cruises due to being close to the port and they will drive you there. I have stayed at this hotel for the past 6 years and no issues besides other people.

"Great Location, Poor Ammenities"

2
jartravels, Charlton, New York 27/05/2019

Our recent stay was not what we planned. On a positive note, our room was clean and housekeeping was very friendly. We are thankful for the public beach that was kept clean. The negatives- pools were dirty. We never saw anyone cleaning them and guests were fishing out the garbage and litter. Everyone smoked. There were cigarette butts all over the grounds and guests smoking off the balconies. Food and debri from the night before was left on the patios when the pools opened again at 8 AM Needless to say, we didn't get to enjoy any swimming in the pools. This was a promo offer from Holiday Inn Vacation Club. I wouldn't make a second visit here.

bestcocoabeach, Manager at Best Western Cocoa Beach Hotel & Suites, responded to this review
I am very sorry to hear that you did not enjoy your stay with us. It sounds like you were with us for a very busy Memorial Day weekend! While we do frequently have multitudes of guests enjoying our pools, firepits, gardens, and beaches, we do our best to keep our areas fresh and tidy for everyone. I apologize that we fell short during your stay. I do hope that you get the chance to visit Best Western Cocoa Beach again, we have lots of exciting new changes coming up!

"Memorial weekend 2019"

5
Sunshine46256219619, Orange Park, Florida 27/05/2019

We visited Cocoa Beach, FL for the first time ever this Memorial Day weekend. I'm so glad Best Westeran Cocoa Beach Hotel & Suites is where we stayed. The access to the beach was just a few steps away, breakfast which was included had a lot of variety and the employees in that area were very attentive, the staff at the lobby had great customer service, rooms were comfortable and clean with mini fridge, microwave and table to eat (standard room), pool was heated to a very comfortable temp and they're so close to the pier so the location was phenomenal. Can't wait to go back!

"Thunder on the beach!"

5
User 20/05/2019

had an Oceanfront room with my family for the races. The room was Immaculate and the view spectacular! I had one issue with the toilet and maintenance came up within minutes and had it fixed within 20 minutes his name is Mike and he was very professional and courteous and efficient. my housekeeper was Patricia again very professional and sweet and helpful I needed some lotion and she got me some right away.

"Good Location - Close to Cocoa Beach Pier"

4
Pat S, Central Florida, Florida 19/05/2019

We are Best Western Rewards members. This BW was not quite what we've come to expect. Probably because it is really spread out...multiple buildings (may be due to acquiring other hotels). Breakfast is served in a building that's a bit of a walk from the other buildings. "Tiki Bar" is by the pool. Open until 6 pm and cash only. Cannot charge to your room or even use a credit card. No problem as we had cash. Paula told us they are working on getting that changed. Rates are on the high end. I believe that's because the hotel is so close to the port where all the big cruise ships arrive and depart. Passengers book a few extra days on either end of their cruise. Good location.

"Good Location "

4
ivynmorgan, Springfield, Missouri 18/05/2019

We got to the hotel pretty early and thought we would check and see if we could check in. I was so surprised our room was ready and hey let us check in. I will admit the set up for this property is different. There are multiple buildings. We reserved a suite and were given the top floor which was a nice ocean view. The suite was plenty of room for the three of us. I picked this property for the location and it was perfect. A few steps to the beach and the pier is right there. We were able to walk right across the street to Publix and 10 minutes to Ron Jon. I am sure there are nicer properties in the area but if you're looking for a beach property that is very conveniently located and clean, then you won't be disappointed. The staff was very friendly and we had no issues at all. I would not hesitate to return!

"Hotel is awesome"

5
Karolyn H, Altamonte Sprin 11/05/2019

love this hotel, The staff the rooms are awesome. We go every year. We are apart of the bbw group and always feel welcomed and treated lije family. From the check in to check out they go out of their way to make you feel welcomed.

"Very nice stay"

4
83jefferyt, Saginaw, Michigan 08/05/2019

Room was very clean, staff was very polite and professional. All in all a great stay. Had to walk to a different building to have breakfast and to check out, but nothing wrong with that. Breakfast was great. Bed was comfortable and again the room was clean

"Beach Front High Rise-Easy Access to the Pier"

5
iSightC, Allentown, Pennsylvania 08/05/2019

There's a reason this hotel is so highly rated. We had a fabulous experience. My friend and I stayed in both the standard room and high rise, beach front room sections. In both situations we got to experience all the great amenities of the property. Or room in the regular section was positioned within a few steps to the beach access. Our beach front room in the high rise was GLORIOUS. We sat on our balcony porch with our coffee and watched the sunrise! My friend meditated overlooking the ocean, basking in the sunshine. It was an excellent escape from the cold northeast winter. We could have swam in the two (heated) pools the hotel offers (but still too cold outside for us). Hot and cold breakfast options were stellar and the hosts kept everything supplied. Two fire pits are available with chairs and cushions for lounging. In the evening we walked to the Cocoa Beach Pier for dinner. We also went to O'Hana J's right in front of the hotel (discount offered for hotel guests). Everything was so close, the staff was friendly and accommodating, parking was free and it was a short (10 minute) drive to old town Cocoa Beach. Full grocery store across the street…short walk (15 min) to Ron Jon's. When I booked my stay I became a member of The Best Western Loyalty Program and was chosen by the hotel as member of the day. At check-in I received the opportunity to try my luck at a nice gift. What a wonderful surprise!

"Absolutely awesome! Be sure to get the beachfront balcony room."

5
PerfectFlask, Pueblo West, Colorado 06/05/2019

We had a terrific stay here. Absolutely loved it! Tatiana & Jaime at the front desk took great care of us. They even stored our luggage for us on the front-end and back-end of our trip so we didn't have to lug it around while waiting for the shuttle. Our room had a balcony overlooking the beach/ocean and was a 1 minute walk from our room to the beach. "Anna Banana-bread" makes awesome homemade banana bread. She said she has been doing it for 8 years. She was awesome. Definitely get her homemade banana bread at breakfast. We ate on the pier and were definitely not impressed with the food and the cost was $30/pp. We ate at the Ale House across the street from the lobby and it was fantastic. The fish & chips was spot on and the beer is cold and not over-priced. If you go to the Ale House, ask for Jade. She was a ton of fun and did an awesome job. She only works weekend lunches though. We will definitely be back to this BW.

"They deserve a five star this time."

5
RONNIE F, Orlando, Florida 02/05/2019

MY wife and i was planning a short stay in coco beach so we were looking for hotel there we did stay at this BW three year ago n it was very bad but not this time this hotel has change from0/10 to 10/10 i meant WHAT A GREAT COME BACK, lets start with the front desk by a girl name Chelsea what an amazing customer service it was one of the best we ever had at a front desk and please do keep her we ask for beach towel and a guy by the name Daniel gave it to us.everyone was nice and helpful.I was not going to book this hotel never again cause of past experience but ofcourse my wife told me to give them another chance and im so glad i did and on our next visit BW it is.Thank you guys everyone neds a second chance. Our room was very clean and very nice.we will be back very soon.

"Wedding weekend"

5
lew522, Richmond, Virginia 29/04/2019

We stayed as guests at a wedding and had a great time. The pool was warm and well kept and the fire pits were beautiful. Being able to walk to the cocoa beach pier was amazing. The breakfast had everything I wanted and the front desk staff were kind.

"First visit to cocoa beach!"

5
mirrlauryn, Greensburg, Pennsylvania 28/04/2019

This is my husbands and mine first visit to Cocoa Beach. We had a lovely room on the fifth floor in the tower building the view was beautiful! But we have to say our trip was made even more special when we met Paula at the pool bar she was fantastic!!! She told us some great local places to eat and she was spot on with everything. We spent more time sitting at the bar with Paula then we did at the beach. Our next visit to the area we will come looking for Paula! Hate to go back to Pittsburgh.

"Great costumers service!!"

5
rossyr295, St. Johns, Florida 28/04/2019

Very clean rooms with nice views and excellent location, the service has been fantastic. we were surprised with the breakfast buffet they had more than a continental and tasted very good, will definitely come back here.

"Good for one Night"

3
320Dom, Lucerne, Switzerland 26/04/2019

The Hotel is perfectly located at the Beach, but the rooms had their best times years ago. We had a Junior suit at the Beachfront, lower floors and really felt uncomfortable without a safe in the room. A renovation would be appropriate, especially the bathroom and showers. They also charged 5 Dollars for parking per night.

"Beach Vacation"

4
CanadaHappytraveler, canada 26/04/2019

We make Cocoa Beach our winter vacation destination every year for the past 9 years. We chose Best Western because of its location (On the Beach) . The staff and personnel working there are great. Restaurants are within walking distance and the Cocoa Beach Pier is only a 5 minute walk. food is good at the Pier. We stay in the Tower part of the Best Western Cocoa Beach and rooms are comfortable and the oceanview rooms are great. The Office staff are top shelf and helpful for all your needs, there is plenty of parking and property is clean and well kept. Perfect place for a family with children, pool is heated and food is good at the breakfast. We shall return!

"Would not recommend"

1
User 25/04/2019

Requested a quiet room. Was given a room right on the street. So noisy. Had to kick the door every time I was getting in or out of the room. Room was smelly. Old sheets on bed. Was supposed to stay there 5 nights but after the first night, I left next morning to a different hotel.

"Wonderful hotel in wonderful location"

5
michaelpR9316AK, Clermont, Florida 22/04/2019

Outstanding staff from the front desk personnel to the house keepers. I felt everyone went out of their way to make our stay enjoyable. Room was very clean and well lit. Breakfast was very good with a large selection of both healthy and decadent food. I will be back!

"Great Location"

5
Sherpa31096659721, Pasadena, Maryland 22/04/2019

Outstanding location. We stayed at this hotel for two nights and didn't have a car and were able to walk to many places. Room was very clean. When I booked the room the person I dealt with was very helpful in setting up transportation from the airport and to the cruise terminal. Would definitely stay here again.

"10/10!"

5
sarabI9922RV, Hampden, Maine 20/04/2019

Easy check in & out. Clean room. Junior suite rm 801 has an amazing oceanfront/corner view! Front desk service was excellent and they even called to make sure the room was ok! Breakfast was great! Pools were clean with plenty of chairs, tables and even a poolside bar! If you're not into pools, the beach and pier are just footsteps away!

"Don't go for the pool."

4
ReneeBK, Muskego, Wisconsin 19/04/2019

Great location, very clean and quiet. There's a Starbucks and a nice bar just off the lobby. There's also a really big store attached to the lobby. There's also a grocery store across the street. The room is clean and quiet. Small refrigerator and microwave in room also. Pool area is very small. Only 5 lounge chairs and one table in the area. You can rent “beach” chairs for $8 for the day if you desire. Otherwise it's a towel on cement.

"Cocoa Beach"

5
User 18/04/2019

We love this hotel. This was our second trip here. Great value for the money...steps from the beach and the Cocoa Beach Pier. Heated pools, fire pits, friendly staff, full continental breakfast included. We will be back!

"1 star hotel at best! Beware!"

1
User 18/04/2019

We did the cruise and stay package. Airport shuttle was great. Hotel room was the worst ever! Building B should not be used! Our king bed caved in, ac unit sounded like a helicopter landing pad. Room smelled musty. We spent $390 for a one night nightmare. Tried to change rooms, we were told nothing available. We won't be back.

sarahwE8427BB, Manager at Best Western Cocoa Beach Hotel & Suites, responded to this review
Ms. Janeen, I am very sorry to hear that your stay with us was not 100% perfect. We take our guest's comfort very seriously, and I am sorry that we were sold out of the suites which you requested to be moved to the night of your stay. Because your rate included round trip shuttles to the airport and cruise terminals, the rate was a little higher than our usual. Typically, our rates are rather competitive, considering our perfect location directly next to the Cocoa Beach Pier and area restaurants and shopping. I hope that you will visit us again, as I would like to welcome you back to stay in our Oceanfront Tower building with private balconies viewing the Atlantic ocean. Although it is not the suites where the rest of your party was located, the sunrise over the beach is a view that is unforgettable and something that should be experienced by all.

"Everything you expect -- no surprises!"

4
Carolina2CalianBack, Fayetteville, North Carolina 11/04/2019

Easy to find and close to a beautiful park. Room was spacious and clean. Breakfast was more than adequate. Parking was a little sparse the first night but I did find an actual space. Area felt very safe.

sarahwE8427BB, Manager at Best Western Cocoa Beach Hotel & Suites, responded to this review
We are very happy to hear that you enjoyed your stay with us! We hope to see you back soon for your next beach vacation!

"Great hotel, Great location"

5
Pioneer45540777285, North Bend, Oregon 11/04/2019

Great hotel just steps to the beach. Two pools. Great breakfast. We saw one bug (roach) in the room on our last day, but nothing major. No other bugs spotted. Room was very clean, hotel was very clean. Rooms were quiet even though we were very close to the pool. Beach is a public beach, but nice and only maybe 200 feet away from our hotel room over a wooden bridge/ walkway with a shower. Chair and Umbrella rentals right there. Fire pits at night by the pool were great.

Best Western Co... C, Manager at Best Western Cocoa Beach Hotel & Suites, responded to this review
Thank you for your review! We're so happy to hear that you enjoyed your stay with us. With our fantastic location, multiple pools, and fire pits to relax by at night, we are the prime location for a perfect beach getaway. We can't wait to welcome you back to enjoy!

"Great place "

4
hhrn87, Cape Canaveral, Florida 07/04/2019

Customer service is outstanding!!! Chelsea is so nice to everyone. We stayed before and after a cruise. Close to pier and right on the beach. Rooms need updates but are clean. Service 10/10, location 10/10, pool 10/10, rooms and bedding 5/10.

Best Western Co... C, Manager at Best Western Cocoa Beach Hotel & Suites, responded to this review
Thank you for your review! I am so happy to hear that you enjoyed your stay with us, I look forward to passing along your kind comments to Chelsea (who is pretty awesome). We are constantly updating and improving our rooms, including replacing all of the mattresses on property. We hope to see you back soon to experience all of the exciting changes!

"Great stay!"

5
User 07/04/2019

Nicole at breakfast was so wonderful. she asked me about my day , how long i was staying for ect. she was making sure each table was nice and clean. she let me know if i needed anything to talk to her....

Best Western Co... C, Manager at Best Western Cocoa Beach Hotel & Suites, responded to this review
Thank you for taking time to write a review. I am happy to hear you were able to experience our excellent breakfast, and even better, the staff! We look forward to welcoming you back soon.

"Perfect and great value."

5
User 06/04/2019

Lovely over all trip. They were super kind and caring staff. The breakfast was perfect and the location is right next to pier. They are also pet friendly which was perfect for us. We will be back. My only issue was the room had an oder of stale beer.

Best Western Co... C, Manager at Best Western Cocoa Beach Hotel & Suites, responded to this review
We appreciate your review, and are happy to hear you enjoyed your stay with us! We hope that we can welcome you back to the beach for your next vacation soon!

"Great Location; Amazing Staff;"

3
Dreamer45789384170, Coconut Creek, Florida 04/04/2019

This hotel is situated in a great location that is close to Kennedy; Downtown; and the beach. The Staff is amazing; friendly; and attentive to any need you may have. The rooms however are so so based on $ spent. If your interested in location only, this is a great stop. Just didn't expect the rooms to match up with price.

"Great place to stay!"

5
User 03/04/2019

Great place to stay. Staff was beyond helpful. Any time we needed anything they were always there to help. Always said hi and asked if we needed anything. Hotel is located next to the pier and the food there and atmosphere is excellent. Both pools are nice however they were a bit too hot. Needed to turn the heater down. It felt like a bath. Otherwise our king size suite was wonderful and our week stay was great.

"Beautiful view and great hotel service"

5
User 03/04/2019

I stayed in oceanfornt room. Great ocean view! I enjoyed sitting on the balcony and watch the beautiful sunrise and sunset from and to the sea. I'll remember that view forever. 3mins walk to the beach or swimming pool to enjoy water and the nice weather. Clean and tidy room. More importantly, the hotel staff including Mr. Stanley Francis, Ms. Mariya Klymenko and Ms. Tatiana V and many many others have provided kind, efficient and professional help. I appreciate it. If I have another chance to come back to cocoa beach, I'll come back to stay here again.

"Spring Break"

2
gingeresnap1, York, Pennsylvania 02/04/2019

I stayed in this location for my spring break.. there were issues from the beginning.... 1. I had to use my shoulder to open my door because it stuck so badly, then room smelled like chlorine... to the point that I left my door open for hours before I had to go to sleep. 2. Notified the front desk as soon as I could,the door was supposed to get fixed but it didn't. Then they were going to air out the room.... that also didn't happen. So I was moved to another part of the hotel. 3. In that move I was upgraded to a king suite which I totally appreciated however the refrigerator didn't work. The freezer was cold but the bottom portion wasn't. It took another day to get it rectified. 4. I didn't sleep very well either.... I guess because I had so many other issues. First impressions are always supposed to be the best. Well my firsts were not that great so I won't stay here again.

"Perfect for my mini getaway"

4
User 02/04/2019

Perfect location, on the beach next to the pier and walking distance to many great restaurants. I have to say my favorite was the pool, it was so warm and the bar tender at the pool Paula was so accommodating and friendly. Also the rooms were clean and spacious. I will not hesitate to return.

"Pool bar"

5
User 26/03/2019

The hotel itself locations rooms breakfast etc are just fine. Paula at the blue flip flop (poolside bar) was super nice can mix a darn good drink and gave us awesome recommendations as to where to eat shop grab a drink etc. so nice to get it from a local!! Her info didn't disappoint!!!

"very good"

5
User 26/03/2019

Excellent stay no problems clean and a great breakfast 2 minute walk to beach had a great time Thanks to the mother and daughter breakfast staff they deserve to be recognized often times the people who do the most are not thanked!!

"Relaxing stay."

4
LeighAnn M, Newman Lake, Washington 25/03/2019

Our room was very clean. Comfy & clean beds with plenty of pillows. Breakfast was ok, not spectacular but ok for a Days Inn / Best Western. Location is hard to beat as we were just 1 block away. Friendly staff.

"Janice"

4
User 21/03/2019

The location was great. We were close to the pool and the beach. Our room could use updating for the price BUT it was clean and every staff member we encountered were friendly and accommodating. The staff that cleaned our room daily were fantastic. We never had to call the front desk for towels or anything. Paula the bartender was FANTASTIC!

"Good hotel for Kennedy Space Center"

4
marcelkortenbrede, Munich, Germany 21/03/2019

The hotel was good, nothing fancy but works if you need a place to stay close to Kennedy Space Center. It‘s only a 20 min drive from the hotel. The Cocoa Beach is really nice and there are some good restaurants around the hotel.

"The Good, The Bad"

3
sjdee, Ontario 20/03/2019

We stayed here during March Break for three nights. We were in a garden room with two double beds. Check in was smooth and easy, they had a room ready for us early. Staff was pleasant all around. The breakfast area was well laid out with two different rooms available to get food and eat in. I believe one was an overflow room to accommodate the many guests. The breakfast had both hot and cold items, no complaints here, it was well run. There are four buildings associated with this Best Western plus a separate building for checkin. Location was excellent, the beach was at one end of the resort and the Pier was very close. We were able to walk down to Ron Jon's, it took about 20 minutes. There are bikes for rent just across the street if you choose. Also we rented 3 beach chairs and an umbrella for $25 for the day. (this was not associated with the hotel). The hotel grounds had two pools and a nice sitting area with fire pits. Now for the bad...the room was extremely small with no place to put our suitcases. There were three of us. The bathroom had no counter space to put anything down either. The microwave sounded scary, we only used it once...didn't want to start a fire. The mini fridge did work fine...yay! Very small T.V. The beds were uncomfortable and the linens were extremely cheap and thin. Lots of daylight under the doors coming through. It is a very old motel. What they should do is bulldoze the two storey buildings down and build new buildings up to the Best Western standards. Up to this point they have been trying to put "lipstick on a pig"...time for brand new buildings...the old ones they are using do not live up to the Best Western name or any of the other Best Western's we have stayed at. I'm sure the higher storied buildings are in better shape on this property, but it is a shame about the motel style buildings we stayed in. We would recommend only the taller beach front building or the suite building to stay in at this Best Western...stay away from the motel section.

"As expected for 109 dollars"

3
danoswede, Grantsburg, Wisconsin 20/03/2019

Great location to the beach. Near the cocoa beach Pier. Easy access to everything you need. Beach rentals right there at the hotel beach entrance. The hotel is made up of several buildings with some being older. Easy walk to breakfast and the staff is excellent. The negative part was the beds were hard and we didn't sleep well and the mini fridge made odd noises that didn't help. I would come back and try to get in a newer building if the beds are better.

"Employees make a difference"

4
indiana47404, Bloomington, Indiana 18/03/2019

Friendly helpful staff, willing to go beyond average to meet guest needs. Breakfast was always fresh, warm and ample. Dining staff did not make guests feel rushed. Hotel is close to the beach and the pool is maintained warm at all times.

"Fun in the Sun"

5
Lynn S, Canon City 14/03/2019

All the front desk staff were so friendly and helpful as well as breakfast buffet staff but we have to say Paula (bartender at the pool) was awesome, very funny & friendly and sent us to some amazing places to eat and see!

"Ocean view and great breakfast!"

5
User 11/03/2019

Had an 8th floor ocean view room which was clean and well maintained. Heated pool and fire pit were wonderful. Nicole and Anna at breakfast were amazing! Professional and went out of their way to get us what we needed or wanted. Anna even brought us homemade banana bread! Nicole cleaned up a couple spills we had and was so kind and gracious. Had a great stay and would love to return!

"Be Careful When Selecting a Room"

4
User 10/03/2019

We chose the garden courtyard rooms since we didn't want to pay for an ocean view room. We were surprised (especially since we are rewards members) that we were assigned a room on the front side of the building overlooking the street and parking lot. Based on the view and the fact that the room was a bit dated, the room was overpriced. They also messed up and forgot to clean our room, however they apologized and didn't charge us for parking. On the plus side, the location is very good and the breakfast among the best that we have had.

"Perfect Beach Getaway"

4
harleyjourneys, Sydenham, Canada 07/03/2019

We had a fantastic stay at the Best Western on Cocoa Beach. We stayed on a high floor in the beach tower and enjoyed it greatly. The room was comfortable and clean with good amenities. Breakfast was served in a central location and was more than adequate. We had a spectacular view of the beach and the ocean and we spent time on the balcony taking in the sights and listening to the surf. The beach itself was wonderful for walking and beachcombing. The pier was a short walk away and we stopped there for drinks and to watch the fishermen/women. The hotel was well located with a Publix grocery store and lots of regular type restaurants within walking distance. It was a good base for a day trip to the Kennedy Space Centre.

"Great Staff - Clean Hotel"

4
pattypoo1962, Nashville, TN 07/03/2019

The staff is amazing. Super helpful. The hotel is set up weird, the suites are across from the actual hotel. There are 2 separate buildings. The breakfast was great. The place was clean. We would stay there again without hesitation.

"VERY NICE HOTEL"

4
Lauri C, Potsdam, United States 05/03/2019

The hotel was a nice place to stay. We stayed in the tower for the ocean view. Loved our stay, only had a small problem with the bill. Im hoping they will have it straighten out soon for me All and all I would recommend a stay there

"Business trip"

4
User 04/03/2019

Property located near beach. It has multiple buildings but of course uses only photo from one on beach location for advertisement photos. Washer made clothes smell and dryer was broke all week. Laundry facilities in building are located in open air central location. Room had odor entire stay despite purchased air fresheners. R Overall room appeared clean and staff excellent. Breakfast always hot and ready at appropriate time. Would stay here again

"Disapointed"

1
Odyssey03867479196, Stockton, California 03/03/2019

This hotel was a MAJOR disappointment. You know that when you rent a room from Best Western that you will not be staying at the Ritz Carlton, but this place is a dump. I was embarrassed with my wife that I had actually rented the place. Definitely will NEVER go back.

"Has gone downhill"

3
Safari54919248954, Milwaukee, Wisconsin 27/02/2019

We have stayed at this hotel several times over the past years. It has gone downhill, but the prices have gone uphill. View of the ocean is spectacular as always, but we'll check other places next time.

"OK for a night's stay"

4
j_donne, Ljubljana, Slovenia 26/02/2019

We stayed in suites with a group. The staff were polite, the rooms were clean. The check-in process was slow though and the extra beds were not prepared. Also, we had to ask for additional towels as they did not prepare enough of them. All in all, it was ok for a night's stay.

"Perfect location, very nice swimmingpool"

4
paolovbossi, The Hague, The Netherlands 26/02/2019

The location is perfect..few steps from the beach and no more the wmin walking to the pier of Cocoa Beach. The room was clean and extremely spacious. Parking in front of the room (5US$ a night). The heated swimming pool was extremely nice. Very good breakfast with a lot of tables to sit.

"Favorite place on the beach"

5
stacrosas, Las Cruces, New Mexico 26/02/2019

My husband and I stay here every time we are in cocoa beach. What a great staff. Maria at the front desk gave us a beautiful room in the towers with a balcony looking out at ocean. Paula at the tiki bar is very friendly and fun to visit with. Looking forward to our next visit.

"Great hotel on the beach"

2
User 26/02/2019

The front desk staff is much more friendly and helpful than previous years, the hotel has been painted and new curtains which are great, the air conditioners actually work well. Great bargain. Sign up for BW Rewards points

Jaime T, General Manager at Best Western Cocoa Beach Hotel & Suites, responded to this review
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

"Excellent staff"

5
joannSouthJersey, south jersey 22/02/2019

The staff, the pool, the fire pits and the location were wonderful. The rooms were musty smelling and a bit run down. Our room overlooked the fire pits and pool which more than made up for the room. Breakfast is ok -scrambled eggs and sausage plus an abundance of carbs. The oranges were outstanding and always available in the lobby.

"Cocoa beach visit"

3
User 22/02/2019

The hotel was in a decent location close to the pier. Pool looked nice. Rooms were ok, but both rooms smelled horrible. The only thing we could do was prop the doors open to help with the smell, but that didn't help much with privacy. If you are sensitive to odors, try somewhere else.

"Cocoa Beach Get Away"

5
Cynthia L, Grand Blanc, Michigan 20/02/2019

We has an excellent stay at Best Western Cocoa Beach. We had a suite with ocean view. The mattress was new and very comfortable.There were very good restaurants within walking distance! We are definitely going back for another vacation!

"Best hotel in Cocoa Beach"

5
buslady, peru, il 18/02/2019

This property is the best hotel in Cocoa Beach. You couldn't ask for a better stay and updates on the property constantly. The rooms are amazing and the staff is the best. The pool area very well suited

"Great location, warm pools and good breakast"

4
canadiantyler, Hamilton, Canada 17/02/2019

We stayed before and after a cruise from Port Canaveral. We were very happy with this hotel. There are two pools to choose from, and both were nice and warm. There are fire pits near one pool which was very nice at night. The breakfast was good and included pancakes, eggs and meat. Very short walk to the beach. Close to Port Canaveral and the Cocoa Beach Pier. The room was clean and spacious. Parking was $5 a day extra.

"Valentines visit 2019"

5
Michael1163, Newtonville 14/02/2019

Stanley was very welcoming upon our arrival he joked with us and made us feel at home! He gave us all the information we needed and remembered our names when my husband talked with him again! The rooms were clean, the breakfast was awesome! There were 2 pools to chose from and the beach who could ask for more!

"Aging hotel needs attention and a better shuttle"

2
NickHeckel, Dunedin, Florida 14/02/2019

We stayed at Best Western Cocoa Beach Hotel & Suites as part of their stay & cruise program -- stay at the hotel before a cruise, take their shuttle to the port and park at the hotel free during the cruise. Well, that's not completely accurate: The shuttle service is subcontracted not a Best Western shuttle. So, to & from the cruise you ride a third party shuttle which stops at numerous other locations and is incredibly late. As for our room, for the price, it was disappointing. Firstly, this is a motel not a hotel -- you access your room from outside. Secondly, the motel is actually a collection of several buildings they have purchased over the years. Our room was aged - clearly in need of a good cleaning and an update. The pillows were old and limp. And the shower curtain rod was dangling loose by one rusty screw. We won't be going back.

"Definitely coming back to visit"

5
User 14/02/2019

From the moment I walked in the door to check in, all hand on deck. Everybody worked together. Smiles and great personality .Thank you again .Chelsea, Elissa, lashawn and Tatiana. I missed a few names. Thanks again for being awesome.

"Spent the night before our cruise"

4
User 12/02/2019

The hotel was overall in good shape. The layout was slightly confusing but it was clean. The breakfast was okay. The shuttle service from the hotel to Port was great. They arrived in time and were friendly. The hotel staff were also friendly.

"Excellent place to stay!"

5
dnowland32, Madison, Wisconsin 10/02/2019

The staff, rooms, and location couldn't have gotten any better! Beach front hotel room, 2 heated pools and the ocean at your finger tips. The garden area had beautiful fire places for the chilly nights. The front desk gave us the warmest welcome and helpful information on the surrounding area. I will be traveling back to this hotel! Special thanks to the front desk for taking such good care of us!

"Mrs B"

3
User 07/02/2019

I made a reservation for an oceanfront room. When we got there we got a room on the 3rd floor where you only see part of the ocean not the beach. Breakfast was served on a different building which was about a block down. Rooms needs to be upgraded, there was a dead cackroach under the sink in the bathroom.

"1 night stay"

5
User 07/02/2019

We became a Best Western Rewards member by giving an email address and was upgraded to an Ocean view room. The continental breakfast was better than most places full breakfast. The room was clean with plenty of towels.

"Great stay!!"

5
michellehicks2012, Bedford, Indiana 07/02/2019

This is the second time I have stayed at this hotel. Stanley at the front desk was very friendly & helpful. The breakfast was excellent. I love this area. Close to the beach. I will continue to stay here on future visits.

"Great place to stay indeed!"

5
User 03/02/2019

We stayed at the Best Western Cocoa Beach for two nights and we had a great time. The rooms were clean, the heated outdoor pool was awesome as were the fire pits and the great breakfast included. The venue is right on the beach surrounded with great shops and restaurants. We will definitely go back. My brother-in-law and his wife had a problem with the room they were given initially so the manager compensated them very well for the inconvenience which was greatly appreciated,

"Great hotel"

4
User 01/02/2019

Absolutely fantastic hotel! Very clean and the heated pool was great. The staff were fantastic, specifically Catee the manager and Elissa and Todd. They went the extra mile. Great location very short walk to the beach. Great for a stay prior to a cruise.

"glad we stayed"

5
ThereGoHappyPeople, Providence, Rhode Island 31/01/2019

Just passing through area and stayed in a garden view room near the path to the beach. Tatiana at the front desk was outstanding in providing information about the hotel and area activities, including a small NASA museum. Hotel appears to be a conglomerate of a couple older hotels, but the property is well maintained. Our room had carpeting in good shape...and was of good size. Hotel is so close to cruise ship port, and you can get shuttles there. Hot breakfast was satisfying. Loved the fresh oranges available upon check-in!

"Excellent service & friendly staffs"

5
Kim H, Saskatoon, Canada 30/01/2019

We stayed here for 2 nites during our two weeks cruise with carnival breeze & Oasis of the seas. The hotel is clean & quiet, check in was a breeze with very friendly staffs. We arrived back early for our 2nd nite after disembarking on our first cruise, the General Manager (Jamie) was able to accommodate and also upgraded us to a balcony suite right away even though check in was 4 pm. Jamie remembered us as soon as we came into the lobby even from last week chaotic guests checking out all at the same time with the Oasis of the seas situation! We will stay here again on our next cruise and would definitely recommend to friends and family. Thanks Chelsea & Jamie for the great service! Kim & Cindy H.

"Girls Cruise"

5
11jennifer11, Buffalo, New York 30/01/2019

We had my daughters 21st birthday cruise booked and decided to stay in Cocoa Beach overnight. The front desk staff was so friendly, Chelsea, she even upgraded our room for our special occasion. Made sure we had everything we needed, and wanted to make sure we enjoyed our time. Thank you for being so friendly and helpful. The hotel was a prefect location. Very close to the pier. We walked there for dinner. Would definitely stay there again!

"Great hotel, can't wait to stay there again!"

5
Navigator37826109056, New Port Richey, Florida 29/01/2019

The location was amazing! The rooms were clean and the beds were so comfortable. The staff was so friendly and offered great service. We stayed before our cruise and it made our vacation that much better.

"Sunrise Wedding Weekend"

5
User 28/01/2019

The Most Amazing Weekend of our life. We booked our wedding weekend at the Bestwestern Cocoa Beach. The staff was Absolutely Amazing from the Sales team to the front desk. Thank you Bestwestern Staff.

"motel to stay waiting for cruiz"

3
David B, Little River 24/01/2019

Hotel was probably very beautiful 30 years ago Showing age but still great to stay and leave car for your trip Staff very polite Great restaurants all around for dinner about ten minutes from port with a way to port

"Loved our stay"

5
MARY W, Cumming, Georgia, USA 23/01/2019

We were pleasantly surprised with an upgrade to the ocean front tower. Each morning, we'd be up just before sunrise so that we could look out over the ocean and watch the sun come up. The room was very clean with comfortable beds. All of the staff members that we encountered were friendly and helpful.

"My favorite beach hotel!"

5
Rero727, Orlando, Florida 20/01/2019

Every time I go to Cocoa Beach, this is where I stay! The staff is super nice and the location can't be beat. They have rooms overlooking the Bach and even the ones that aren't still have a good view. They are also pet friendly, which is always a plus for me and my pug. You can't go wrong. Love it!

"A Gem a Coco Beach"

5
juliemsternberg, Toronto, Canada 16/01/2019

We were able to get a early check in after a early morning flight which was great. We had a large suite room with a updated kitchen. The location was great on the beach, close to the Coco beach pier, restaurants and Publix. My daughter loved the pool, so warm. The suite was well price for high season. We stayed there before our cruise.

"Good but dated"

4
907felicityd, Sydney, Australia 15/01/2019

We stayed for 2 nights in early January. We had a 2 queen bed studio room on the top floor of the 2 storey block. The room was dated but adequate. The air conditioner was really noisy, and didn't seem to work all that well. Shower worked well, with plenty of hot water. Included breakfast was really good with a variety of food. Property is walking distance to the pier.

"Cocoa Beach visit"

3
Romanholiday2018, London, United Kingdom 15/01/2019

Stayed for 3 nights at the end of December. We had 2 rooms and 1 suite. The rooms were clean but slightly outdated. The air conditioning in the rooms were really noisy but luckily werent needed at night time. The pools were both nice but the towel service was lacking, we were chasing after the towel guy and the towels were like hand towels so you needed two. The breakfast was good and the staff were great. If you are staying for a few nights I would recommend as the hotel is right on the beach and you should ask for the ocean view block.

"To compliment Tatiana and Elissa Best Westen front desk employees at Cocoa Beach Florida"

5
User 11/01/2019

We booked the room over the phone when we arrived there were a few mistakes but Tatiana took care of it immediately our room was so nice and very clean breakfast was great the building we stayed in was also very nice and clean they made the stay so nice we will be using Best Western on our next hotel stay

"Great property, great staff"

4
User 08/01/2019

Wonderful property with well maintained lawn and garden area. Pools are very nice with newer lounge chairs and pool towels. Our room over looked the ocean and Cocoa Beach Pier. Walking distance to fun eat and drink venues. Stanley and Tatiana were exceptionally nice and friendly staff personal.

"greatest vacation ever"

5
User 07/01/2019

The front desk staff at Best Western Cocoa Beach were the best. They made our vacation extra great. The place was beautiful. Right on the beach. Beautiful view from the room to the boardwalk. Even had Santa on the boardwalk for the kids. The skydiving Santa's were unbelievable. 100's of them falling from the sky.

"Good location"

4
nonea, roswell 06/01/2019

We stayed 2 nights the beginning of January. We checked in and went to our room to find it being painted. The maintenance man took us back to the office and told them we couldn't have that room. We were given a different room. Apparently the door had recently been painted. When we tried to get out of the room it took two of us yanking on the door to get out. We reported this to two maintenance guys who said they would get it fixed. Everytime we came and went it took two people to open the door. Other than this the hotel was nice. It's on the beach, next to the Pier. The room was clean, beds comfortable. The hot breakfast was good. Free WiFi and two swimming pools on site.

"Christmas and New Year stay"

3
User 06/01/2019

overall the hotel needs a bit of a spruce up. Our room had not been cleaned properly when we checked in, Dirty Microwave and condom packets at the side of the bed. Not enough bedding for the sofa bed.The staff were very pleasant and helpful, but had a problem everyday with not enough towels being left in our room. The breakfast was fantastic and the staff were helpful no problems with food running out .The hotel is ideally placed for the beach and local bars and restaurants, we would book again , but little thinks need tweaking.

"New Years Eve Trip"

4
User 04/01/2019

Excellent Location on the Ocean-- we stayed in the Tower Building.-Rooms have been re-modeled and furnishings are only average. Rooms are very clean and the staff is very responsive to your requests.Free Breakfast is also very good with excellent selection.

"Enjoyed view, Visit, area, and beach"

4
DiverM, Jupiter, Florida 01/01/2019

We stayed in the suites for 3 nights and enjoyed it. Try to request a room with a view if possible. Many of the buildings offer this. Our view was very nice. Breakfast was provided each morning. It would be nice if there was a little more variety from day to day but it was nice to have breakfast included. We went to the space center which was enjoyable. Consider an annual pass if you live nearby as it includes parking and is not much more expensive than the day pass. There was also a travel zoo offer on tickets to the space center when we went. Ponce Inlet Lighthouse is very nice as well and we highly recommend. This is the tallest lighthouse in Florida and has lot of building to tour with nice exhibits. We were put up in the hotel for an IHG timeshare presentation which was very lengthy and unpleasant. This was supposed to take 2 hours or less but took 3.5 hours. Expect a gauntlet of sales people and sticker shock when you eventually see the price. This only applies to the timeshare presentation and not the Best Western.

"Great breakfast & staff!"

5
User 01/01/2019

The complimentary breakfast is really good and Paula is very efficient and helpful. We're used to seeing her tending bar here (and she's a marvelous bartender) so were surprised when we saw her helping with breakfast. She was as helpful and cheerful as ever, so it was a wonderful surprise.

"OK in Cocoa Beach"

4
User 30/12/2018

The location is what offsets any downsides. It is right on the beach and it is a beautiful one. Maybe not from the picturesque aspect, but large, and clean, and kept; and not crowded considering the number of resorts right here. The Cocoa Beach pier is not much more than a stone's throw, and despite the night time activity, it is pretty quite here (with one exception to follow). Cocoa Beach proper is about a mile walk down the beach, and the better option so not to pay for parking. We had a tower room that gave us a Beach view in the loose sense of the term. You definitely want to be on the 4th floor or higher. Our view was blocked by foliage that could be remedied with some grooming. Two pools to choose from is nice. The room, itself, was adequate; dated but clean. The air conditioner, I think, was on its last leg. Noisy and having a hard time keeping up in the mid seventies temps. Summer would be brutal. The noise I spoke of, I am unsure the origin. It was a trumpet at 7am. I can't imagine anyone being that ridiculous in a hotel. In hindsight, it was Sunday morning and promptly at 7. It may have been the beach side Sunday service. You have to walk to get to the breakfast, but not a hike. Not bad as long as the weather cooperates, which it did for us; and it was good. In all, our stay was worth the price of admission and we would stay here again knowing what we know now.

"Perfect location"

4
User 29/12/2018

Clean hotel and friendly staff. The location is outstanding! Direct beach access and Right next to The Pier. There is laundry, pool, pool bar. I didn't try the free breakfast or the onsite restaurant.

"Cocoa Beach"

5
Janet D, Port St Lucie, United States 27/12/2018

We stayed here for Christmas Eve and Christmas day. We stayed in the beachfront tower and it was great. The hotel is older, but well maintained. Our room was very clean, even the chairs on the balcony were clean. We would definitely stay here again if we come back to Cocoa Beach. The price was very reasonable for a beach/balcony room

"Great location"

4
User 25/12/2018

Stayed here one night before our cruise . Rooms were clean and nice. Was close to lots of restaurants and steps from the ocean and pier. Took their shuttle to the cruise port the next morning. The staff was friendly and helpful

"fun in cocoa beach"

4
User 20/12/2018

this hotel has a great location, close to the beach, friendly staff, great restaurants near by. Hotel was clean and the hot breakfast was perfect before we headed out for a day of shopping or golfing or sight seeing

"Convenient location & shuttle service"

4
User 14/12/2018

We arrived late & found that the light in the bathroom didn't work & there were no windows. We decided to tough it out since it was 1am. The next morning we called the front desk who not only sent maintenance to the room but also gave a partial refund. We were helped tremendously by Maryia (Maria). The breakfast was good, location was good. All in all, a pleasant experience, we got the rest & breakfast we needed & the shuttle to & from the cruise ship.

"Cruise package"

4
becksfamily, Indianapolis, Indiana 12/12/2018

Very nice hotel in a nice location on the strip. Parking was safe for the 8 days we were on our cruise. The package included hotel stay, parking, and transportation to and from the ship. Nice bar on the property and other amenities.

"Family Visit"

5
User 06/12/2018

First of all, the staff was very professional and courteous. The room was large and had a nice view of the ocean. The room was very clean and everything worked. The breakfast was very good and the kitchen staff maintained one of the cleanest eating areas I've seen at a hotel in a long time. I would not hesitate to stay here again if I'm in the area. Thank you Best Western for a very enjoyable stay

"Good location, otherwise meh "

3
Skneip, Port Orchard, Washington 02/12/2018

We stayed here over Thanksgiving weekend (higher rates). The ocean view was wonderful. Had a small balcony overlooking the beach. The location was convenient as well. Everything else, well...... The room was not all that clean (I stepped on a piece of glass right after we entered). Plastic cups and minimum amenities, but it does have a microwave and fridge. Breakfast was not bad. Except for the view, I don't think it was worth the money we spent. P.S. the lobby is a couple of blocks away from the high rise tower, so if you arrive at night, it may be confusing,

"Race Day Disappointment"

3
Joe R, Orange Park, Florida 30/11/2018

We booked this hotel in particular because it was listed as a "host hotel" for the November 2018 Space Coast Marathon (and provided continuously running shuttles to and from the race from 7 am- 2 pm) and also because it was listed as a two-bedroom suite. We had four adults and a baby and requested a two bedroom suite. To our surprise - the two bedrooms were actually two rooms with a kitchen. In one room there were two full beds, and in the other room a fold out couch. Talk about odd. Also, the shuttle for the runners was scheduled at 4 and 4:45 am. The first busses didn't show up until about 4;40 am, and there were NO additional busses, so we ended up having to drive back and forth all day. This is unsatisfactory for the amount of money we paid when Best Western increased the daily room rates because of the race and what was supposed to be provided, and then when the all the issues happened, even though it was advertised in their lobby and by their staff, they blamed race officials. This was pitiful. I'm a Best Western Rewards Member and I was highly dissatisfied with this entire stay.

"Questionable Integrity"

1
Passport27751653717, Blairsville, Georgia 28/11/2018

My phone charger was never returned after being moved to another room because of roaches. When moved to another room we still found roaches the day of check out in the new room. The microwave did not work in the new room. They brought us a new one my husband had t set it up because the cord was too short to fit where the other one was. We moved our stuff off the table and put it there. The few good things were comfy bed, and they took off the price of the room for one night. I guess that paid for the charger I never got back and the bugs.

Jaime T, General Manager at Best Western Cocoa Beach Hotel & Suites, responded to this review
Our staff and management team takes the satisfaction and welfare of our guests as our highest priority, approaching our work with a sense of passion and care that is routinely acknowledged by our many repeat visitors. However, it is more than apparent from your commentary here that we did not fulfill our vision statement to provide superior customer care. I extend our apologies and my personal commitment to review the items cited here with my staff to ensure that future guests are not subject to the same experience.

"Park and cruise"

5
User 26/11/2018

This was everything we hoped it was and more We had forgotten something very important at home and with the help of Trevor Edmonds who had checked us into the hotel - he found us a medical supply store that carried the item we do desperately needed - he was so kind and professional -our stay was amazing / the hotel staff were all fantastic- we even got upgraded to a room with a view of the ocean - the port shuttle was an excellent way to get to our ship - also we were able to park for 14 days / all included in one easy rate

"Location location"

5
Garvp175, Bethesda, Maryland 25/11/2018

Great hotel and it is huge! Everything was ship shape and fine.breakfast gets crowded at mid morning but the staff was spot on.Beautiful area with a restaurant in sit3 which was great. Beautiful beaches right there.

"Great Stay"

5
Frank S, North Wilkesboro, North Carolina 23/11/2018

Excellent...Excellent... we had a great stay at this Hotel. The facillites were excellent. The front desk was excellent. The room was large and comfortable. We were located in close proximity to everything. This is the perfect place to stay and park before you go on a cruise. 5 Star.

"Excellent in every way"

5
JasonandJane, Crewe, United Kingdom 23/11/2018

Stayed for 4 nights in a beach front room 610, it had a full kitchen and a massive refrigerator, two queen beds and a balcony, all very quite with comfy beds, elevators very fast never had to wait long, breakfast was a great with lots of choice even tho it was in another building only a minute away, had one small issue with the toilet not filling it was fixed within 10 minutes, all in all a great stay, we will be back, also the pier is a great place to eat and drink..

"Each year we stay at this hotel with cruise parking package"

5
Judy K, Louisville, United States 21/11/2018

As always everyone at this hotel is very accommodating. This year they again gave us an upgraded suite overlooking the ocean. The staff at this hotel is always so good to us and so kind and courteous. They have a great cruise package with parking and transportation to port at a reasonable rate. Highly recommend to anyone cruising out of Port Canaveral.

"Trevor at BW is the man with the hookups!"

5
User 20/11/2018

After a week in Orlando, we needed a break from the craziness and spent a few days at BW Cocoa Beach. Trevor at the front desk was awesome, helpful and friendly. Hooked us up with the best family suite (with ocean views) and it was ideal for a family of 6. Hooked us up with free boogie boards, free beach toys, recommended the best places to eat and places to play. Great stay. Trevor needs a raise.

"good for short trips."

3
User 17/11/2018

hotel near beach and other attractions. Board walk near by, restaurants as well. Breakfast included and enough to satisfied. Room is adequate and has other amenities, like small refrigerator, microwave, etc.

"One of our most pleasant stays yet."

5
Burt T, Smithville, Canada 17/11/2018

Large room, with kitchenette that is well equipped with excellent internet connectivity. Complimentary breakfast has a good selection and very tasty. Comfortable seating. Heated pools, close to the beach, very pleasant staff at the front desk and in the dining area. Tatiana and Trevor were both very helpful. I'd stay here again if in this area. Very pleasant visit.

"Cruising time"

4
Stephen W, Phenix City, Alabama 15/11/2018

We had not stayed in a Best Western for decades. This one will be a must stay when we do our next cruise. Comfortable room, staff very friendly. Great location to ship terminals and also close to two Walmarts for last minute forgotten items.

"Pre cruise stay"

3
Roam46336592564, Brockville, Canada 13/11/2018

We stayed here for three nights before a cruise. Location is very nice. Had a nice view of the beach and pier. Noise from the pier was a little disturbing at night, mainly because the old patio door was single pane and not to tight. Hotel is old but rooms are clean. Was told that some blocks of rooms have been renovated but we were given an old one. All staff are very nice and hard working. Cocoa beach is beautiful. Can't believe there is no new development here. The whole area seems to be old and dated but if you are looking for a beach you would be hard pressed to find a nicer one.

"Great hotel"

5
User 12/11/2018

We always stay here when we come to florida. The staff is always amazing. The breakfast is great. The views are amazing the beach is so close and hearing the waves when we wake up is refreshing. The hotel is super clean

"First night ever in Florida."

5
Cory K, Minneapolis, Minnesota 10/11/2018

Staying overnight before our cruise and Tatiana made our stay spectacular. Seeing I was a rewards member, she provided us with an early check in and a room that was ready. This made our day at Cocoa Beach start early and gave us the opportunity to enjoy the area. Thank you!

"Pre Cruise visit"

5
User 10/11/2018

My husband and I just came to town for a cruise. I must say (with enthusiasm) try the bar that's conveniently located by the pool. The bartender was absolutely wounderful and informative. I'm not a big drinker but Paula somehow gave me exactly what I wanted. Her level of professionalism was astounding! I highly recommend stopping at the pool and asking for Paula!!!!!!

"Lazy with the litter"

1
chitownspow, Key West, Florida 09/11/2018

As I have not stayed at this property, I have visited on multiple occassions since May with a friend in the immediate area. We have logged many an hour unpolluting the beach areas in Cocoa Beach. As of late our focus has been more so on attempting to motivate people to care to a point where they not only refrain from littering but also help to unpollute where if you see something, pick it up. A few times over the summer we picked up the trash along the crossover connecting Best Western-Cocoa Beach to the public beach area. This particular crossover is in the center of their property, although usage is not restricted, the crossover is primarily used by their guests and their employees. On the beachside of the crossover they have a shed where they store beach chairs used by their guests on a very regular basis. Additionally toward the end of the crossover nearest the hotel there are two showers for their guests to rinse off. Sounds fantastic, huh!! During my first call to the hotel and in speaking with the front desk manager I was told that Brevard County is responsible for clean up of the crossover but the manager would talk to their maintenence department. "Okay, thank you". A few weeks passed and we made it back over to the that particular crossover. As you approach from the hotel side you catch the sun shimmering away on a large silver aluminum can under a bush just out of arms reach. The very same can was there a few weeks prior. Second call to hotel, same manager, for the most part the same conversation. Difference being this time she took down my phone number and said that she would look into the issue further and give me a call back. And now a couple weeks later and not only is the same can still there, at this point at least 50 plus pieces of litter visible on the ground in the wooded sections to either side of the crossover. Why? I personally could not care less who is technically responsible. Any company that generates business based in its location yet takes the maintaining of that location for granted, well I guess that would be for you all to decide whether or not to give them your business. Give a Hoot, Unpollute.

"Room with a view"

5
Sheri G, Kansas City 05/11/2018

Right on the beach. Close to the pier. Breakfast is awesome. Staff is friendly. GREAT for a pre / post cruise stay. WILL DEFINATELY STAY AGAIN. oh wait.... we did. Grocery store right across the street. Great for purchasing anything we forgot OR shampoo and liquids we did not want to pack in our luggage on the flight. ( took off just enough weight so we were not over the limit on weight for luggage on the plane)

"Great Hotel"

5
User 05/11/2018

I really enjoyed my stay at the Best Western at Coco Beach. I had a beautiful ocean view with a deck so that I could see the sunrise. The hotel room was perfect! It was clean and the bed was very comfortable! The front desk was friendly and nice. I would stay here again.

"Before Cruise"

2
Pioneer59841998010, St. Petersburg, Florida 05/11/2018

Thumbs UP! Location, location. Close to everything. Good breakfast. Nice room. Beautiful view.Easy check in . The suite was super for getting everyone together before we sailed. Close to a Walmart for last minute pick ups & Ronjons for tourist items.

Jaime T, General Manager at Best Western Cocoa Beach Hotel & Suites, responded to this review
Thank you for choosing our hotel for your travel's in Florida's Space Coast! It appears you had a wonderful visit - "nice room, beautiful view, easy check-in" yet we somehow only garnered two bubbles for your review? We look forward to serving you and your family the next time you sail out of Port Canaveral!

"Excellent experience!"

5
Lori W, New Richmond, Ohio, United States 04/11/2018

Best place we have visited in a very long time! Rooms excellent. Tatiana and Troy were beyond nice and extremely helpful. Quickest check-in experience ever! If you are in Cocoa Beach this is the place to stay!

"Ocean sounds and beautiful views"

5
phonecianpilot, Clarksville, Maryland 02/11/2018

We had a wonderful stay in their ocean front tower. Loved the sound of the waves crashing on the beach and gentle warm breeze caressing me while taking a nap on the balcony. Pool was heated and very comfortable. Huge warm breakfast with the new automatic pancake machines. Will definitely return and highly recommend.

"Great Location"

5
Deborah C, Sturbridge, United States 31/10/2018

Great hotel-doing a lot of repairs to property-Near the beach-Great restaurant on property. Breakfast was very tastey. Lots of choices to choose from-from pancakes, scramble eggs, fresh fruit. The only down side to this property is that there was no elevator to the second floor.

"Lovely welcome, great staff."

5
Jan R, Gosport, United Kingdom 30/10/2018

When we arrived at the reception building, an enthusiatic young lady greeted us, took our details and explained all about where we would be, and gave us a little map of the complex to aid us. We had a great stay in one of the two storey blocks, just to the side and behind the tower block. We were on the top floor of the block. Lots of parking in front. It was very hot during our week stay, the air conditioning worked well, the beds were very comfortable. We made good use of the fridge and the coffee maker (this did hot water for tea as well). Breakfast was very good and there was always plenty of hot food and fresh fruit. Toast you made yourself and there were pancakes you did yourself as well, though we didn't try this treat. One of the staff made banana bread one morning, she offered a small piece to each guest going from table to table. They were decorating the outside of the block behind ours and I think they were doing some internal work on some near us. This didn't affect us at all. I mention it because the shower area in our room is almost ready for an upgrade with a much better class of shower head. This didn't detract from the great time we had there and would come back in a heart -beat.

"Great Stay!"

5
easy2remember4me, Glen Saint Mary, Florida 28/10/2018

My Family and I had a Great Stay. We really enjoyed the hospitality. Particularly Paula at the pool. She was kind to the children and very caring to their needs. We enjoyed the room service. Everything was accessible from laundry access two drinks and snacks. We had extra towels and blankets if needed. And the view was spectacular. We didn't know when we show up how great of a say it would be. Thank you very much for one of the nicest work vacations I've ever experienced.

"Great Stay!!!"

5
User 26/10/2018

We were celebrating our 1 year anniversary and Ilonka and Lady went above and beyond for us. We requested a room on the top floor the view was amazing! The room was very clean and beautifully decorated. Thank you :)

"Best Hotel by the Cocoa Beach Pier!"

5
Jeanie J, Minneapolis, Minnesota 26/10/2018

This hotel is spread out around three to four different buildings. The key is to stay at the tower which is an oceanfront building. It is so worth it to pay the extra for an oceanfront view! I loved waking up in the morning to watch the sunrise from my balcony and walk along the beach late at night. The staff is super and the free morning breakfast is great. Can't praise this place enough!

"Beautiful View"

5
joshshorter1, Wichita, Kansas 25/10/2018

A nice room with a beautiful view of the beach. The hotel was well kept and the rooms were very clean. Our room was a very short walk to the beach and Cocoa Beach Pier. The breakfast was as good as any I've ever had at a hotel.

"Decent hotel for the price"

4
Mallory P, Fayetteville, North Carolina, United States 24/10/2018

Its a great location, very close to the beach (walking distance) and the pool is really nice. the area itself is sketchy, but its not unlike most of cocoa beach in that aspect. There could be better security, as the layout is pretty much open, the parking lots are all very open and anyone can just walk up to your door or window, or car.

"Cocoa Beach Best Western Experience!!"

5
msmusasystems, Cocoa Beach, Florida 22/10/2018

While staying here at the Best Western Cocoa.. Everything was great!! From being on top of the pier.. To views of the beautiful Atlantic..to close to the port! Location..accommodations and most rewarding was the personal care from everyone on deck! From Anna leading a splendid start of the day in the breakfast buffet... To the attention to detail from the housekeeping staff to the direction of everyone Jamie the Manager instilled into his front line warriors.. Elissa..Chelsea ..Tataina Todd Cati and so so many more.. No matter what need, at any time of day this group will make sure your stay Rocks!

"life saver"

4
Danford49, Lumberton, North Carolina 18/10/2018

we were traveling to cocoa beach to get on a cruise we went to the hotel were I had booked my room and I found out I did not have a room booked at that hotel, so after I got over being up set with that hotel me and my wife start looking for another hotel , another hotel recommend the best western so I called and by the grace of god they had a vacancy the room was clean and the staff up front was friendly and very helpful, the breakfast was pretty good overall I would stay here again.

"Awesome Staff"

4
Barbara S, Lakeland, Florida 17/10/2018

Was impressed with the Front Desk Staff while checking in. Every employee was most helpful but Paul the bartender (poolside) was the best - great martinis & helpful hints on where to eat. My room was fine with a great location close to the beach. Loved that Publix was close by. First time I've stayed here & will go again.

"Nice room for the money right on the beach"

4
BrightonMan_8, Carrollton, Georgia 16/10/2018

Room was up to date and very clean. We had our dog so we had to stay in the 2 story. All the service people were very nice and the hot breakfast was well staffed decent and clean. Over all the hotel was very clean comfortable.

"Great beach hotel with a great view"

4
EastLymeCtBiker, Ocala, Florida 16/10/2018

The Front desk staff are very friendly and efficient. The housekeeper responsible for our room was excellent and we always enjoy our stay here. The room we were in was very clean and well stocked. Very Very enjoyable sunrise from the balcony!

"GREAT STAFF, WONDERFUL HOTEL"

5
Djdutch2018, Merritt Island, Florida 15/10/2018

I Really enjoyed my stay at this hotel. It is very convenient to the Cocoa Beach pier, many restaurants, there is a Publix across the street ,Checked in on 10/01/18 by great Guests service agents Tatiana , and Elissa, they are great always helping me with anything that i needed due to surgery that i had , The Managers Sarah and Catee and Jaime are extremely friendly and very helpful always checking on me if i needed anything, Todd , Tayler and Chelsey very proactive agents they were on top of the game providing me my dinner voucher provided by my company and any other services i needed. I will stay there into the 10/19/18 and im very greatfull to them because they made it me feel like i at home for these 19 days recovering . i Cant not forget the lady from the Breakfast i think her name is Gabriella she was very nice taking care of all break fast also the housekeeping team always leaving my room clean and fresh.

"Really nice place to stay"

4
User 08/10/2018

We love staying at this hotel. Great location and some really friendly people working. Rooms are very clean and the location is perfect. Steps from the beach and the pier. Great food and drink locations steps from your door. Has shuttle service to cruise ports. A little higher priced than others in the area, but we are always happy with our stay here.

"Great Hotel"

5
chrishK9632KI, Columbia, Tennessee 08/10/2018

This is a great hotel. The hotel sets next to the pier on Cocoa Beach and is within walking distance to several restaurants. Very clean and comfortable rooms. Great staff. There are plenty of options for cruise and airport transfer.

"Amazing stay"

5
Jackiemohro, Pembroke Pines, Florida 07/10/2018

We got lucky and had a room in the front building. The view was amazing!!! Nice and clean room, decent breakfast with pancakes etc front desk wonderful and professional. Highly recommend this hotel due to the location on a stunning beach.

"Perfect Location at Cocoa Beach"

5
AngieM090912, Billingham, United Kingdom 06/10/2018

We have stayed many times before at this hotel and have never been disappointed. This stay we had an ocean front room, which is ideal to sit out on the balcony. The rooms in the tower block have been recently renovated and are very good standard. They are spacious with a decent size bathroom and are immaculately clean. There is also a coffee machine in your room. The breakfast has a good choice of hot and cold items, coffee and fresh orange juice. As always when we have stayed here the staff were excellent , most helpful and friendly on reception when checking in.

"older well maintained hotel/2 night stay"

4
User 04/10/2018

We stayed this past weekend for 2 nights. Lobby staff was very accommodating and friendly. We were originally booked in a two story building but indicated to the staff person that we are elderly and needed an elevator to maneuver our luggage. Without hesitation he immediately gave us a room in the suites building on the 4th floor. This room/view made our vacation, Could see the ocean from our balcony and was adjacent to Cocoa Beach Pier. Had a nice kitchen and sitting area. I sat on the balcony every night and was mesmerized by the view and sound of the ocean. Beach was less than a 5 minute walk. Hot breakfast each day was very good and staff very friendly. Will definitely stay here again.

"2 night stay"

4
User 02/10/2018

The service was good and the rooms clean. The location was convient to Cape Canaveral Port, the Kennedy Space Center and to the beach. My daughter and I really enjoyed our time there and plan to come back soon!

"Beautiful Place to Stay"

4
kathycordes, Newfoundland, Pennsylvania 02/10/2018

We had a wonderful time here. Right on the beach, which was very clean and not crowded at all. We stayed on the third floor of the ocean front section but should have gone up at least one more floor to have a nice view. Breakfast, which was provided, was wonderful. They had everything you could ask for and it was very good.

"Older well maintained Hotel"

4
Lecano_FlStan43, Lecanto, Florida 02/10/2018

We have stayed here in the past and have always been quite satisfied. Even though the hotel is older, it is well maintained. There is also access to the beach and the boardwalk is nearby. The free hot breakfast bar had a good variety of both hot and cold foods. We plan on staying here

"Another great stay"

5
Christopher R, London, United Kingdom 01/10/2018

We have stayed at this hotel before and I'm sure I reviewed it then but wanted to do so again. We love the position of the hotel,right on the beach next to the pier but it's more than just that. The hotel is spread across numerous buildings and has a couple of pools (with plenty of pool towels). We stayed in the tower overlooking the beach so we could watch the sunrise from our room, well worth asking for.Buffet style breakfast is included and is all you would expect and car parking is another bonus. Nothing is too much trouble for the excellent staff. Clean,well appointed rooms. Thank you Best Western... We will return.

"no frills"

3
User 26/09/2018

It was a convenient spot and a good price since we were getting on a cruise ship the next day. Right beside Coco Beach, we were able to get up early and enjoy the sunset over the ocean. The room was clean. The building was like any lower priced motel type buildings.

"Great view!"

5
User 25/09/2018

We are already booking another stay, great view, staff and amenities . We can see the pier clearly and the pool was great :) Entering was private an the room was very nice for me and my husband for our anniversary.

"Pre Cruise Stay"

5
User 19/09/2018

Ask about an upgrade to an ocean front room. We only had to pay the difference from when we booked and paid in full. For $40 or so, an ocean front room was big, good views, nice bed . Enjoyed the sun rise

"pleased"

5
User 17/09/2018

i was happy with everything. well, i was happy with my short review too but its making me go 200 characters. the workers were super nice and everything else was too. i was even ok with the piegons that homestead up there. they need a place to go too

"The Best on the East"

5
William G, Jacksonville, Florida 16/09/2018

I travel the entire state of FL, stay overnight 50+ nights on year average. The entire staff at this property is the top 3 in the state in my opinion. Always make you feel welcome & special on arrival and VERY accommodating to needs or requests. The property is old but very well kept and the rooms are VERY clean. Very good choice for the normal rate and close to shopping & dining.

"GREAT STAY"

5
User 10/09/2018

Great hotel great location great amenities. Paula the bartender was wonderful. Pools were very nice. breakfast had a lot of options and the place was close to everything, stores restaurants the beach all of it.

"Great deal for the money"

5
User 10/09/2018

We got a balcony room (partial view of the beach) but the view was really great! Staff was very accommodating, beach access was great. Full breakfast was offered. Close to the pier & shopping - very convenient!

"Nice hotel"

5
User 09/09/2018

Very close to cruise port. The beach is walking distance. Its just a perfect relaxation hotel. The resturant connected to the hotel had a happy hour. the food and drinks were delicious. If i come back to cocoa beach i will be staying here

"Good for short stay"

3
Maxim T, Gaithersburg, Maryland 09/09/2018

We stayed one night before going on a cruise from Port Canaveral. Didn't expect much, and (surprise!) didn't get much. The room was very small comparing to all other Best Westerns I have been. Breakfast was on low end too. Beach is nice but takes some walk to get to. The main thing that we really liked was big and oddly shaped pool. Another positive is shopping center across the street featuring Publix, Chinese restaurant and other useful establishments. Overall it is ok hotel for a night or two, but not for longer beach vacation.

"Clean and friendly place"

5
ROBERT E, TAMPA 08/09/2018

The desk staff was friendly and helpful. Since it was Labor Day weekend, they reminded us to drive carefully. I am a Best Western Rewards member and Tatiana went out of her way to greet me with gifts and I was named the "Best Western Guest of the Day." This involved an upgraded room and spinning for an additional prize followed by pictures. My room was in a tower with an ocean view. There are walkways from the hotel parking lot directly to the beach. My room was cool, clean, and comfortable. The next time I'm in Cocoa Beach I will stay in this Best Western again.

"A great place to go"

5
User 04/09/2018

I was very pleased with my stay! The staff was awesome,the rooms were very clean! We love Best Western anyway...we stay at the bw hotels everywhere when we go on vacations...but this one was the best!

"Average Beach Hotel"

3
Debbie B, Savannah 04/09/2018

The entire staff was friendly and helpful, from the front desk, to houskeeping and maintenance. "Beach Hotel" is a somewhat decieving, as only rooms in the tower building actually overlook the ocean/beach, but it the hotel is next to the Cocoa Beach Pier. We spent most of our last day at the pool. The bartendar, Paula, was great --- extremely accomodating and friendly!

"One night stay before cruise"

2
lovetotravel23Wa, wa 02/09/2018

This hotel is very run down, I didn't pay a lot (119) but would definitely pay a little more to stay at a cleaner and better kept place next time. Breakfast was descent, but I've definitely stayed at better best westerns.. this one missed the mark for me.

Jaime T, General Manager at Best Western Cocoa Beach Hotel & Suites, responded to this review
I am sorry to hear that we were unable to meet your expectations during your recent travels in Florida's Space Coast. We pride ourselves on being an affordable beach destination for the countless families who visit Kennedy Space Center, Port Canaveral, Brevard Zoo and the many other attractions that define our community as one of our Florida's most desired locations. Our commitment to quality, service, and value is consistently recognized by our many loyal guests who have chosen our property as their hotel of choice when visiting Cocoa Beach and why we are a Trip Advisor Certificate of Excellence receipt year in and year out. We hope to be given the opportunity to earn your business during your next travels in Cocoa Beach.

"Quick getaway"

4
Mayleesa, Baltimore, Maryland 02/09/2018

This hotel has the best location! Beach side, around great attractions and restaurants. Walkable and the pools were great! Parking was kinda rough but doable and free breakfast always nice. We walked to the cocoa beach pier on the beach, walked to dinner at Coasters and there are many other options so when you do find that parking spot you don't need to move....will stay here again for sure! (It did not get 5 stars because the carpets in the room def had a mildew smell but it's a beach hotel and it's to be expected...)

"Nice place to stay"

4
User 29/08/2018

My husband 2 kids and I stayed here the night prior to a cruise from Port Canaveral. There is a large hotel and several 2 story buildings. We stayed the ground floor in one of the smaller buildings. The room was very nice ane clean. The pool was large with a bar and lounge area. The beach access was only a couple of minutes walk from our room though the hotel is not directly on the beach. Staff were friendly and breakfast was good with a large eating area in located in the main hotel building. We used the long term parking and shuttle service to the cruise terminal which was reasonably priced. Overall great value and nice place to stay.

"Good Beachfront hotel"

4
HeruJakarta, Jakarta 29/08/2018

Stayed 2 nights at this property from Orlando. Hotel is a mix of buildings. We chose beachfront corner room which was granted when check in without any drama. We also got room at higher floor. FO Staff was friendly and quite informative. Hotel is a bit old and swimming pool is very small for this big hotel. Breakfast located in nearby suites building. Bfast variety is quite limited but ok for 1-2 nights short stay Room is a bit old and not comparable with newer hotel. As long as you ok with 3* hotel then you'll be fine. All staff from FO, housekeeping, bfast are friendly This hotel also has beautiful sunrise view especially in summer time.

"Great Value and Location"

5
User 27/08/2018

Very pleasant hotel and great location right on the beach and near the pier. We had a room with an ocean view and very comfortable. Price was very good and comparable to other more expensive hotels in the area. Staff was excellent and helped me with my short notice issue. Parking was great. I didn't go to the pool but it looked very nice. Breakfast is good for a semi-continental breakfast. I went there in late mid-August after the summer rush so it was easy going and not crowded. Hotel close to popular shopping in the area. Check-in and check-out was a breeze. Hotel has laundry machines in each building. I will stay there again on my next visit.

"Excellent location, room and staff"

5
ekoshel, Winter Springs, Florida 27/08/2018

Though this is our favorite Cocoa Beach hotel and the location, facility and staff are terrific, the free breakfast feature has been better in years past. We missed bagels or waffles and real butter. Otherwise, a great stay!

"Wonderful time"

4
Julie B, Fort-Mahon-Plage 26/08/2018

We spent a wonderful Time in this hotel. Very confortable Room, close to the pool and the beach. The breakfast was sufficient. It is a really gold option for family with kids. I will certainly go back here

"Older hotel but great for the cruise port."

4
The G, Seattle, Washington 24/08/2018

This was a great place to stay before our Carnival cruise. Good pool and food choices are close. Only a 25 min Uber to NASA and its totally worth it. Storms are normal in summer but will pass quickly.

"Great stay!!"

5
User 23/08/2018

We've had so much fun at the hotel, especially with Paula, the bartender at the pool, she is really nice and caring, did everything to make us happy and she is definitely a lot of fun!! I'd say, go ????

"Great Experience"

5
Trey G, Orlando, United States 23/08/2018

Everything from the online reservations, check in, free breakfasts, proximity to the beach and cleanliness of the hotel was great. The hotel is constantly upgrading its facilities which I really appreciate.

"great getaway"

5
ayer40, Kissimmee, Florida 21/08/2018

Great location great and friendly staff. And always very helpful. Beach tower has unbelievable views of ocean and cocoa beach pier. Close to everything---Restaurants--shopping and a publix. You can even rent beach chairs and umbrellas on the beach in front of the hotel

"Nice property, not the view we expected"

3
2gurlzmom, Creston, Iowa 20/08/2018

Hotel staff very friendly, easy check in. Cleanliness of room was so-so. Door handle for the balcony door was almost broken off. We paid for an ocean view room, which floor 3 does not give you. Floor 3 is actually the lowest floor of this ocean front tower. Our view was of the bushes and trees! That was disappointing. Beds were comfortable, room was spacious.

"Impressive service for a midscale hotel"

4
Laurence R, Delray Beach, Florida 14/08/2018

Overall, I was impressed with the property and accommodations for a midscale hotel. Biggest plus: professionalism, friendliness, and helpfulness of the staff. Service was a cut above brands in this price range. I stayed on the first floor of one of the Garden Courtyard buildings facing the street. The bed was bouncy but comfortable, amenties were adequate, and everything was clean, modern, and in good working order. There's no desk but the large table sufficed. I did like the easy in-out access of an exterior door adjacent to my car, proximity to the pool (surprisingly warm with a well-maintained deck and furniture), and large breakfast room with a layout suited to large crowds (which there were). There were just a few minor issues with the room. The shower could have had more pressure with a cleaner, newer, adjustable showerhead. The inside of the door near the hinges and the area around the windowsill above the AC unit could use some sprucing up. The walls and ceilings are thin and my neighbors were easily heard. But the only major issue with the room was the inaccessibility of the closet. It is hidden behind a large, hinged mirror which is so close to the bed that it is barely usable. With one king bed in that room it would have been fine but with two double beds the closet was useless. I would avoid booking a room like that in the future and no upgrades were available on check-in. Otherwise, it was a pleasant stay and I would definitely return.

"Great stay!"

4
sunnidazeCanada, canada 14/08/2018

We stayed in a Jr suite and it was above what we expected. Very clean and great ocean view. Free breakfast was amazing, something for every taste. We definitely would stay here again. Pool area small but very nice with a great little bar area.

"Faimly vacation"

5
kimberlydivins, Louisville, Kentucky 14/08/2018

Had a wonderful stay loved it. Minutes from the beach.Close by restaurants.Pool,was awesome breakfast was great had plenty of options. Enjoy ever minute of our stay. Would recommend to everyone.Literally minutes from the pier.

"Shabby, Old, Smells like Mildew, Small, Run Down"

1
tstevens95670, Cameron Park, California 09/08/2018

Room stinks of mildew, Very tiny room, 2 double beds stuffed into a single double bed room, second double bed is literally 8" from AC unit so plan on being refrigerated while you sleep. Buildings are run down, many small separate buildings. When you call for reservations and ask for the high rise section they defer you to ask when you arrive. When you arrive they state that is not the case and you are stuck in a dungeon type cell even though you see many of the rooms with a view sitting empty each night. Beach water is warm, seemed dirty when we were there, first week of August. Definitely not clear tropics type water. Pool is heated to 87 degrees, really has no cooling feeling when outdoor temps are 85 and super humid. Second pool by high rise is much more refreshing and not heated. Breakfast is standard consistent with other hotels. There are much nicer places further south in Cocoa. Don't stay here and wish you were going home early. We were here for 8 days for a baseball tournament. BTW other families in the tower with the ocean view were complaining the elevators were broke and they had to use the stairs. This place probably was nice back in the 1960's. We had a great tournament and played well so this review is not tainted by the overall experience. 4 contacts for towels, multiple requests for TP, Shampoo went unanswered.

"Guest of the Day"

5
HarryandPatti, Cocoa Beach, Florida 09/08/2018

Upon our arrival, to our surprise we were selected as Guest of the Day! What a surprise and a treat! Everyone was wonderful, the accommodations were above par! The Tower building facing the ocean couldn't have been better! Very nice continental breakfast!

"Things have gotten a little shabby here since our last visit."

2
brownfalcon, Waxhaw NC 06/08/2018

Making the reservation was a challenge, the person I was talking to didn't understand what I was asking for when I asked her if they had a cruise package which includes room, shuttle to port and parking. They all have that here because it is a large cruise port. She eventually found it and booked us that package.... but apparently she didn't. We checked in and got a second floor room, not in the tower. The steps are treacherous. Trying to lug my suitcase up was a challenge and dangerous. They should put in new staircases of the split variety, at least that would give you a chance if you fell. Or maybe spring for an elevator. Third time at this facility. Have always stayed on the first floor or in the tower with an elevator so didn't see this before. I Realized once in the room that at check in we weren't asked about the cruise package or given instructions as to where to park our car when we depart for the cruise. So I called from the room. I was told they were with a customer and to come to the front desk. We did that. The girl helping us was very nice but apparently we were not quoted the cruise package rate because she scheduled us for the shuttle to the port and now we were charged an additional $20. I think at that point they should have just eaten it since I made it clear that we chose BW because of the package price we were quoted. We travel often and are Rewards members for not only this hotel group but others as well. We would have chosen a nicer property for the money spent here. Did I mention I am a BW rewards member? Was $20 really worth it? It's not the money but the principle. We had a horrendous experience at the front desk at the Ormond beach BW a couple years back, in that case I was allowed to wait at the desk for 35 minutes while the girl took a reservation for a visit six months in advance, didn't ask to put the customer on hold, no eye contact, nothing, only to be told there was no availability. My rewards card was out, visible and waiting. After a 12 hour drive. There seems to be a theme here corporate. This time we had a 4 hour drive and thought we would grab some lunch at the pier and take a nap before dinner. Now someone comes banging on the door loudly and repeatedly, waking us up out of a sound sleep. It was jolting to say the least. We see a man from the peephole holding toilet paper and open the door. He tries to give it to us. Insisted but he couldn't speak English and we don't speak Spanish and you can tell he thinks we have ordered it. We didn't and told him the best we could that we did not. He leaves and my husband called the front desk and they tell him that he was supposed to go to the Days Inn. Also, at this point we haven't even spent the night yet. And unfortunately they have those little square pillows that your head falls off of so I don't think it's going to be a restful night. And the sheets are dingy, old, cheap, don't fit and keep coming off so there's that. I am fully aware I am staying at BW but we have stayed at many of these properties and most if not all had adequate bedding. This property has seen better days, like I said we have been here two other times and it was fine but has gotten a little shabby as of late. There is an AC dripping on your head when you are walking on the covered walkway. A stair going up to the walkway to the beach is broken and rather than fix it they are propping it up with a few bricks. Also, the plug in on the lamp doesn't work to charge my phone. So now my phone is on the floor charging. The breakfast was just Eh. If you do decide to give this place a chance, ask for a room in the tower, I think our stay there a couple years ago was fine. We won't be back to this location, possibly not BW in general and thats a shame because they have done a good job in the past providing adequate lodging for a reasonable price.

Jaime T, General Manager at Best Western Cocoa Beach Hotel & Suites, responded to this review
The feedback we receive from our guests is always appreciated and provides us with the opportunity to improve and deliver a better experience for our guests. As a Best Western Rewards member you are the foundation of our business and the loyalty and patronage you extend throughout the year to our hotels is highly valued. On behalf of our team, here at Best Western, we extend our apologies. At your convenience, please feel to reach out to me as I would like to speak with you personally regarding your stay. Mr. Jaime Teijeiro General Manager 321-783-7621 x2390

"Dragon Slayer National meeting weekend "

4
User 06/08/2018

Check in was easy. We had a room in the Suite tower with our other groups members. Rm 1212 was a large corner room that overlooks the pool and you could see the ocean and the pier. We had a King size bed with a pullout couch. Semi kitchen. Very clean and comfortable. The pool looked wonderful. I loved the fact that there was easy access to the pier and many attractions with in walking distance of hotel. We truly enjoyed our time here. I really hope ya'll build up the front lawn where we had our tables set up for our suppers. That steep hill is very dangerous for people with disabilities.

"Excellent staff"

4
lesliehudson, Orlando, Florida 06/08/2018

The General Manager, Jamie, and the front desk rep, Todd went above and beyond to be helpful. We arrived very late, and they offered us a late check out the next day, which was much appreciated! We will be back :-)

"weekend in cocoa beach"

4
sirantcasbeau, Palm Beach Gardens, Florida 02/08/2018

This hotel was clean and in an awesome location! The beach was nice but the best thing is the bartender Paula at the poolside bar. She makes you feel welcome and like she has been your friend forever. She took care of everyone at the pool and just made the whole stay a great experience. I would come back just because of Paula.

"Perfect, will happily to return/ Perfekt, kommer gärna tillbaka"

5
lenaolofsdotterj, Lidkoping, Sweden 02/08/2018

An excellent welcome, everything was prepared so check-in went fast. We received appreciation since we are members of Best Western. We really appreciated it. The receptionist gave us good advice about restaurants and attractions. // Ett utmärkt välkomnande, allt var förberett så incheckningen gick fort. Vi fick uppskattning eftersom vi är medlemmar i Best Western. Vi uppskattade verkligen det. Receptionist gav oss bra råd om restauranger och attraktioner.

"Relaxation "

5
Jolynn K H, Orange Park 31/07/2018

It's finally getting a few days off we decided to head down 95 to visit cocoa we had stayed at the Best Western before leaving on a car's a few months ago we liked the location on the beach and decided to go back there we were not disappointed, we ended up spending the afternoon out by the pool and having drinks with Paula as our bartender who tended to our every need,. Our room was spotless and comfortable we will definitely be back to do this again

"Suites with a great ocean view"

4
Wildman319, Cape Canaveral, Florida 31/07/2018

Room were clean and location is close to the pier. But the best part of our stay was the pool bartender Paula, really a great upbeat bartender and made the stay that much better. Having the second pool by the ocean suites was a very nice perk it's a big property and was nice not having to walk far.

"Great Beach Hotel"

5
_prophetesschanel5, Lake Mary, Florida 31/07/2018

Checking in was great and helpful. The staff was friendly, my room was fresh, clean, and spacious. Clean pool and courteous staff. The beach was a 2-minute walk and I would come here again when I'm in town.

"Great Beach Hotel"

5
594jeffreyj, Venice, United States 26/07/2018

Check in was great and very helpful. The room was a standard king room very clean and comfortable. Ale House next door was good. The hotel staff even gave us great directions to the Kennedy Space Center when we checked out. This was our second time staying there and we will stay there again next time we are in the area.

"Be careful here"

2
User 24/07/2018

Nice people, but the facility has a problem. Two rooms were reserved, I arrived first and was given a room in the older section. I always inspect before I move in. The mattress had bed bug blood stains-might have been free of bugs, but the evidence of prior infestation was there for all to see. Was refunded and slept elsewhere. Second party arrived and the first room they were given had a roach infestation in the kitchen. Staff upgraded to an oceanfront room, and thankfully it was free of bugs. As I said, nice people but the facility has problems. I hate to give a bad review, but in this case, no other choice.

Jaime T, General Manager at Best Western Cocoa Beach Hotel & Suites, responded to this review
Let me begin by extending my apologies as the conditions reported in your rooms fall short of the high standards we have established for our accommodations and for the experience our guest overwhelmingly enjoy. We will work diligently in making sure that we continue to uphold our promise to provide superior customer care, consistent with our standing as a Trip Advisor Certificate of Excellence winner.

"Resting for Cruise"

4
Charlie A, Raeford, United States 22/07/2018

This was our 5th time to stay at the Best Western Cocoa Beach. This wasn't our best stay. I made reservations about 10 months ago for a ocean front suite in the tower. But when we arrived they tried to put us in another room. It took almost a hour to get into the right room. The breakfast was good as always. I think we would stay again but I think I will call before I get there to check on my room. The people at the front desk was very nice.

"Overnight for the Cruise"

5
User 21/07/2018

Great hotel! Spread out over a few different buildings. We were upgraded for free upon arrival. Breakfast was included and pretty good. Bed was comfy, beach was great, couldn't ask for more. Will be back for sure

"Coca Beach Best Western July 2018 Kinberger family vacation "

5
User 20/07/2018

We have been coming to this Best Western during July for the last 4 years. We love the hospitality and friendliness of the staff. The rooms are clean and the breakfast is amazing, and the beach access is super close. It is a great place to bring your family. We absolutely love it here. The pool bartender Paula is very friendly and kind treats us like family, we love her & look forward to seeing her each year??! Highly recommend.

"Ehhhh..."

3
valstrip2015, Catawissa, Missouri 18/07/2018

This was our second trip to cocoa beach. The la quinta hotel is next door to the bestwestern complex. We have stayed in both- the new tower at best western is comparable to la quinta- just get whichever is cheaper. We have yet to find a luxury hotel on cocoa beach. These 2 hotels are equally ehhhh....clean but stinky in halls and the doors are old and hard to open and in general just....old.... when u go to the beach there is a guy who rents boogie boards for 10bucks a day- worth it! Ride the waves! I have to say the staff at best western were extremely friendly- dont know if it is a policy or we just lucked out.

"Excellent place to stay"

5
User 18/07/2018

My wife and I drove down from Virginia to stay at the Best Western Cocoa Beach before going on a cruise. To find out they offered free parking and shuttle to the cruise line. We stayed in a Oceanfront room that had a breathtaking View. We could also see the Cocoa Beach Pier at a short distance that we ended up walking to and eating dinner at there restaurant. The Best Western was very clean and quiet we will definitely stay here again.

"Clean, great breakfast, good value, steps from beach"

5
Brutus L, Bloomsburg, Pennsylvania 15/07/2018

We stayed as part of a package deal with Kennedy Space Center tickets. Excellent value for the money. The Best Western has several buildings. We stayed in an older two story section. Parking right by the room. Beach access was less than a block away without crossing any streets. Room was clean with mini fridge, microwave and small counter area. Air conditioner unit was noisy and the door stuck but no big deal. Complimentary breakfast.

"Clean and tidy "

3
Melanie K, Newport, United Kingdom 14/07/2018

Had one nights stay here - not the best I've stayed at but clean and tidy - pool full of a group so a little intimidating for my children however great location on the beach! Breakfast good and would stay at again as passing through

"great times in cocoa"

5
kchefdujourm, Apopka, Florida 12/07/2018

Great time this last weekend at BW. Had mentioned to the pool bartender that my girlfriend and her twin sister were enjoying their 50th birthday. when we returned to the pool Paula had a Happy Birthday banner and a drink for the girls. what a fun time.. Paula rocks... say hi when you see her...

"Nice room great view"

4
turpinhw, West Palm Beach, Florida 10/07/2018

Stayed for a few nights for a little staycation from West Palm Beach and really enjoyed the location...stayed in the tower on the beach and loved the view. Room was normal size and was comfortable for 3 adults and a 14yo teenage girl...sink in the bathroom and one outside so it made mornings easier to get ready. Hot breakfast was good...eggs, sausage links, grits, oatmeal, toast, pancakes, fruit and juices...carpet in the hallways could use a sprucing up and the entrance to the tower needs a ramp at the door to assist with unloading cars with the bellman cart..yes we will stay here again if the price is right

"nice to visit"

3
User 09/07/2018

The hotel was old. The people were nice. The breakfast was really nice. Nice place to visit passing through to cruise. They have a great pick up for the cruises. We were able to leave our car there while on the cruise.

"Don't Get too excited about all the Positive Reviews"

3
Robert M, Lakeland, Florida 09/07/2018

I stayed in a one bed "suite" Reading all the reviews on the most recent visits I was expecting this hotel to be NICE, NEW, and CLEAN.... But that was far from the case.... It was the typical hotel that you would get on the beach, the outside looks old, they are remodeling one building that my parents stayed in and it was nicer. While sleeping my wife heard a crash from the bathroom and a piece of the ceiling fell down. The air vent had not been changed in MONTHS, I MEAN MONTHS!!! NASTY! The refrigerator took 2 days to start working... not sure why.... Pools were ok... a group of 20 people were at the pool and they only had one room, nothing was said to them, they brought a loud sound system, sounded like a rave. I will say the ladies that ran the breakfast WORKED THEIR BUTTS OFF!!!! I mean the breakfast was AMAZING every morning and they were nice and polite to EVERYONE they came in contact with! Hats off to them! Overall with all the "issues" I would stay again, but would ask for a newer remolded room!

"Bugs in the room."

1
995ronh, Orlando, Florida 08/07/2018

What more can I say. I don't care about anything else about a location when I find bugs in my room. The staff quickly moved us to another room but didn't seem particularly alarmed or concerned about the report of bugs in our room

"Inadequate housekeeping"

2
brianc33767, Clearwater, Florida 05/07/2018

Had to call to have room cleaned after 6:30 pm. Just gave us towels and made beds. Did not even empty the garbage. Just disappointed. We knew it wasn't a BW Plus or Premier but it should still have been up to BW standards. I guess not.

"Not great"

2
Jamie S, Lake Worth, Florida 04/07/2018

You would think with the name best Western the hotel would be clean and convenient. We Had a family suite which consisted of a bedroom with two queen beds and a kitchenette a bathroom and a sitting room with a pullout couch. It was fine, but the bathroom was not very clean, there was a small facial soap and two miniature bottles of shampoo/conditioner(nearly not enough for a family of 4)and the bathtub took a long time to drain. The hotel said it was on the beach, but the building we stayed in was next to La Quinta which was on the beach. My husband said, “just because there is sand outside on the sidewalk does not mean it is beachfront!” If you like very touristy spots, this is perfect for you. The beach and the pier are very crowded. I would have been much happier if I stayed home. Not worth the price, even though it comes with breakfast.

"Summer Vacation"

4
tbrown114, Surprise, Arizona 04/07/2018

Traveled from AZ to FL (my home state) to show kids where I grew up and the beaches in FL vs the beaches in CA. We picked the Best Western due to the location. We arrived early on 6/25 (1:30 or so) and knew check in wasn't until 3, so I went to the office and asked if we could at least park our truck in the lot due to we had a lot off luggage in the back end of our truck. The front desk girl was extremely nice & told me we could check in now since our room was ready (room 1402). We rented a 2 Queen 2 Room Suite w/sofa bed so we had some room to spread out after our long drive with 2 teens. The room was large with a full kitchen & seemed to be very clean. We had a balcony with a beautiful view of the ocean! The parking lot had plenty of parking spots to pick from & was well lit at night. They had a pool & offered a free breakfast (which we did not go to). We were within walking distance to Ron Jon, the pier & the beach which was excellent. Now for the complaints... There was only on elevator & it was slow as molasses. The sofa bed, my son said he had springs jabbing him in the ribs all night long & was miserable. The A/C was EXTREMELY loud & all but one outlet in the bedroom area did not work, which became an issue when all 4 of us needed to charge our phones & 2 of us needed to charge our I-Pads. But we made it work :-) Upon check out, I over heard the guest in front of me complain that his outlets didn't work in his room as well so when I got the counter I let the front desk clerk know that most of our outlets didn't work either. He offered me coupons for discounted rates but I refused. I let him know it was fine & no worries, just wanted them to know so they could fix for the next guest. Overall, we had a wonderful stay & the employees were extremely friendly. Would recommend the Best Western to anyone wanting a good, clean place to stay on the beach! If ever in Cocoa again, we will be back.

"It's not on the beach!"

3
ruriko w, West Hartford, Connecticut 27/06/2018

It was nice and clean but there are several buildings and the only one is one the beach. Also they don't have any hotel umbrellas or chairs on the beach, so you make sure to bring your own or rent them for $20.

Jaime T, General Manager at Best Western Cocoa Beach Hotel & Suites, responded to this review
Thank you for taking the time to share your experience regarding your recently completed reservation at our property. The feedback we receive from our guests is always appreciated and provides us with the opportunity to improve and provide a better experience for our guests. We are a large property with five buildings spread across several blocks with two heated pools surrounded by tropical landscaping. We represent an incredible value for our guests providing both direct Oceanfront accommodations and Oceanside rooms at an affordable price point. Included in all accommodations is a full hot breakfast, free Wifi, a business center, a complimentary copy of USA Today at the desk. We are committed to our guests and their satisfaction and hope to be given the opportunity to earn your business during your next travels in Cocoa Beach.

"Wedding Reception May 2018"

5
fricker7, Hilliard, Ohio 27/06/2018

Cheryl was very helpful with planning my wedding reception at the Best Western Cocoa Beach. Staff members at the front desk were very friendly. The complimentary breakfast had a nice variety of options. I would stay at this hotel again.

"2018 Vacation SAVED"

5
User 20/06/2018

Flew in from Houston, Tx with my lovely teenage nieces. I mistakenly booked a condo down the street. However when we arrived I noticed on my paperwork I had booked for June 2019. BIG MISTAKE on my part. I went on the Best Western site found a lovely family suite to accommodate us. Upon arriving we were welcomed by a smiling lovely hostess named Jenna. We had even arrived early before check in. She said it wouldn't be a problem . Our room was clean and available for us. She gave us plenty of information about things to do and places to eat. To me I enjoy when a hostess goes above and beyond her job. This young lady made our stay pleasant. My family and I will definately stay at this Best Western again.

"Rut row wrong year book"

5
User 20/06/2018

Long story short we came Houston Texas to a condo we had book upon arrival found out it was book for 2019 not 2018 like we originally book ,we panic and started searching for somewhere to stay ... thank you lord we found this place .. and upon us walking in wanting to cry for not having a place to stay the front desk jennah she greeted us with a huge smile and was happy to help she took us in her wing she made us feel that we should of book here from the get go... got us all settle in with a awesome view and even called 45 min to make sure we were all ok and made sure we were all comfy and happy I definitely will coming back she made our experience a breeze .. thank you to our angel jennah front desk receptionist...

"Very Enjoyable"

5
User 20/06/2018

My family took a trip to Florida from Houston and when we arrived we went straight to the condo that we booked on Cocoa Beach ..long story short we ended up booking the condo for 2019 instead of 2018, so we were freaking out in the parking lot of the condo we thought was booked .Rushing to find a place last minute we found Best Western Cocoa Beach Hotel & Suite and booked it online. We then hurry to the destination and it was so easy and with help from Jennah at the front desk of the registration office we got our room with no worry. It was such a smooth easy process and Jennah was such a big help, whenever we went into our room and settled in we got a call from the front desk and it was Jennah. She was checking to make sure the view was good and if we liked the room, she gave help and assistance unlike any other and my family and i truely appreciate it. Thanks to Jennah and the Best Western here at Cocoa beach my family and i have a great place to stay, with clean rooms, bathrooms and with friendly employees to share smiles with when walking place to place around the property!

"Best Western Hotel"

3
Bill B, Trinity 19/06/2018

Not bad family suite. Had a couple of minor maintenance issues, but were promptly fixed within 30 minutes of calling the desk. The weekend breakfast bar is very crowded with guest, and the variety of choices is OK. This Best Western has a few buildings on the property spread across three lots. We stayed across the street from the main resort-style hotel which was a more traditional type of hotel. If booking be sure you know which part of the complex in which you'll be staying.

"Dated but get it for the location"

3
mermaid82001, Templeton, California 18/06/2018

Stayed here as part of group trip. 2 sections to this older motel: motel-like, single story, row rooms and several story building in other. Lobby is across the street, a separate building that has computers, etc. Complimentary breakfast, bar, outdoor pool, laundromat. I was in the older, non-renovated section, adequate for 1 night stay. This property's proximity to Cocoa Beach Pier and the OCEAN is the best point.

"Great trip!"

5
User 15/06/2018

This was our 3rd time staying at this hotel. The view from the oceanfront rooms is great and the hotel is right next to the pier. Staff is very friendly...especially Bartender Paula out at the pool bar. She was awesome!!!

"Bartender Paula!!"

4
Brendan K, st louis, United States 12/06/2018

She was the best. The bar wasn't open our first day there for some reason, but when Paula showed up the trip got much better. Awesome person to meet and hang out with. Hotel was pretty nice. We were staying before we got to our cruise. The beach was excellent as well. Great time.

"Outstanding breakfast earns the 1 point!"

1
Richard T, Venice, Florida 11/06/2018

Checked into overly-priced room 130. Found bugs in room. The WiFi connection was almost non-existent. The bathroom was small and the tissue dispenser was empty. The bed was uncomfortable. The breakfast served was excellent, the staff worked tirelessly.

Jaime T, General Manager at Best Western Cocoa Beach Hotel & Suites, responded to this review
Thank you for taking the time to share your experience and for your kind words regarding our breakfast personnel and their exceptional service. We offer one one of the most extensive complimentary hot breakfast menus on the beach. We have fruit, yogurt, pancakes, toast, English muffins, oatmeal cereal, eggs, grits, sausage, milk, and coffee. In addition, our breakfast manager, Anna, prepares daily from scratch her famous banana bread, which guests routinely request for their travels back home. With that said, I am disappointed to read of the challenges noted here. We pride ourselves on delivering a consistent service experience and will be following up with my chief engineer and housekeeping to address the deficiencies reported.

"BEST HOTEL EVER!"

5
kchurch, Hixson, Tennessee 11/06/2018

No hotel or person is perfect but I must say this place is GREAT! Love the people and atmosphere will stay here every chance I get. Thanks for making us feel welcome (GARY)! You made my day AOL HATER ! LOL

"Compliments"

5
JamesTGordon, Marietta, Georgia 11/06/2018

This is a fantastic beach front hotel with optional beach views. Paula,their pool cabana barkeeper, is wonderfully helpful and friendly. Outstanding Management and staff are wonderful. The most friendly, happy, can-do, well managed hotel/resort environment ever. Very efficient. A Beautiful Beach-Front property with optional ocean view rooms available at reasonable prices. James Gordon

"Prepay with lower rate - get a smaller room"

4
tchoney, Concord 05/06/2018

The location is perfect if you are staying prior to or after a cruise. The grounds were well maintained. The hotel consists of several individual buildings. When I booked by phone, I requested a suite. I was quoted a price and was offered the opportunity for a lower price if I booked and paid the non-refundable price. It was about $40 cheaper. I agreed and paid the non-refundable price. When I arrived, I was not happy to find out the cheaper price comes with the cheaper room -- a very old remodeled motel with the sink in the room, not in the bathroom. With that being said, the room was clean, it was just not what I was expecting nor what I thought I was paying for. The staff was friendly and breakfast had a really nice variety.

"Smell was Breathtaking"

1
kimberlyb475, Loudon, Tennessee 03/06/2018

Room had a mildew smell that made it difficult to breathe. Air conditioner did not blow cool air. We had it set on 68 degrees. Room felt damp. Room would be okay if they can get the odor out of the room and get the air to blowing cooler air.

Sarah W, Front Office Manager at Best Western Cocoa Beach Hotel & Suites, responded to this review
Thank you for your value input! We will look into these service issues so that we may better serve you. We hope you consider staying with us again.

"On the ocean..."

4
Lisa C, Panama City, Florida 02/06/2018

At check in Gary upgraded us to a 4th floor direct ocean view. We found a clean room, easy access to elevators, plenty of parking and breakfast included. It offers easy access to the cruise ships for layover passengers.

"Great value"

5
cpdrn7, Davenport, Iowa 31/05/2018

We as a family group of 6 adults found it to be a great value. Easy walk to the pier, staff was more than friendly. Rooms clean, breakfast staff more than welcoming, fiid hot and ready early...as we are early riders that helped!

"Great location & value!"

5
Beachlovingirlie, Cincinnati, Ohio 29/05/2018

A group of 5 of us are currently staying at this hotel. There are 2 adults & 3 children & there is decent room with a nice balcony. Staff is friendly & the pools are nice size. There are multiple buildings with different room options so I'd recommend calling the hotel directly for the Best room/price based on your specific situation/needs.

"Awesome!!"

5
michelle21572, Saint Cloud, Florida 28/05/2018

We took a trip over Memorial Day weekend with family and friends. Upon checking in, the front desk staff was VERY friendly. Went out of their way to help us when we ask to switch rooms so we could be closer to our friends. We were put in room 149, which was super close to the beach, and equal distance to the pool. The room was clean, but had a musky odor. The grounds were clean as well. I saw staff around all the time, picking up and emptying trash bins. We only used the main pool, and it was very clean and well kept as well. Once again, we always saw staff there cleaning pool area, wiping tables and restocking pool towels. The breakfast was ok. As to be expected for “free hot breakfast”. The bfast area was clean, and well kept. The area of this hotel was awesome! We walked to eat a couple nights, and theres a Publix (grocery store) directly across the street. I will most definitely come back to stay!!

"very relaxing."

5
tomb2012016, Port Charlotte, Florida 27/05/2018

If taking a cruise out of Port Canaveral this is the place to stay with there stay & cruise Pkg. rates are reasonable with shuttle service to & from cruise included and free parking at hotel.Also includes a great breakfast menu all included in price.

"Great Service, Great Location on Space Coast & near beach! Ancient facilities need upgrades"

3
BiHomeMom, Chevy Chase 22/05/2018

Upon being checked in, this place has not failed in the customer service department. From the front desk, to the breakfast staff, to the housekeeping, everyone has been friendly and helpful. Responsive and considerate to a person. Also, the pool near Building B is warm and pretty, the breakfast hours are generous (6am -10am), and the location is fantastic, steps from the ocean. Our room has a mini-kitchen, with full sized fridge! But no regular chairs or table, only a bar and barstools. Ouch for bad backs and impossible for young children. In addition, the following should be improved: Remodeling and upgrades for this room/building are desperately needed, we have outlets coming out of the wall, shower rack as well, I know they're working on the buildings after the hurricanes, but we could really use that refresh!! And why not have decent coffee? That doesn't take a long time. It would enhance the Breakfast - which is generally of uninspiring quality, and with bad coffee just brings you down. The bed - squishy and hurts my back Pillows and towels - adequate, not great. Pool is great, and the hibiscus and giant birds of paradise are lovely. However the pool towels are tiny and thin! Like postage stamps.. [Veranda Pool Bar wasn't open yet, I guess we're not "in season" yet?] Not enough items in kitchen - (a knife that cuts, or mugs, for example.) The old AC unit works hard, but if it were to be above 85 and muggy, I doubt it would be able to succeed in keeping the room cool. Overall I like this place but my back is suffering from the squishy bed, so I look forward to maybe a year from now, with renovations and new mattresses and better coffee?

"Excellent"

5
User 20/05/2018

the hotel is very comfortable the employees very attentive the housewives in their cleaning are very good, the rooms very clean thanks to leidy and jasmine for such good attention they helped us a lot in our stay

"Wonderful Customer Service"

5
themomsaidso, Milwaukee, Wisconsin 16/05/2018

We came to Florida for a cheer competition in Orlando. Booked a night here to end our trip and get some beach time. Unfortunately the weather was uncooperative. When we checked in we were given an upgrade to an oceanfront room. This changed our entire experience, hard to be sad about the weather when you can watch and hear the waves. Also the clerk (Alex) really helped me change my outlook. Heated to 80 degree outdoor pool in the rain...your wet anyway. Beach in the rain....not ideal but a different experience. He was right. We got in our suits and in the rain walked the beach jumped some crazy waves and warmed up in the heated pool. The hotel is perfectly located, the breakfast was wonderful. Everything was clean and well kept. Every employee we came into contact with was super helpful and friendly. We will be back hopefully without the rain this time and will definitely book here again! Thank you for a wonderful experience!

"Excellent Stay and Service!"

5
User 14/05/2018

Sarah (Front Desk Manager) was awesome! The day of our check in there was a huge storm. I called to find out if we could check in early due to weather and Sarah got us an early check in and an Oceanfront room! She then called our room to make sure everything was satisfactory. She went above and beyond! We loved our stay and the service was excellent! The location was amazing!

"I stay EVERY year with the Beach Bash group!"

4
User 14/05/2018

I love it just as always. I mean it's steps away from the beach and it's always wonderful staff there. The pool was maintained very well and the staff gave me mad towels. As a matter of fact, i had to telll them that the service was unnecessary.

"Disappointing for us, hope it's better for you!"

2
User 11/05/2018

Based off of many positive reviews about how awesome the pool bar is and friendliness of the bartenders, we decided to book a room here. Got to the pool at 4pm after checking in, the bar was closed. Big bummer. Rooms were clean but the carpet was nasty. They are doing some renovations and I hope that's on the list of things to replace. Breakfast was decent for being included. For the price of the room, we won't stay here again.

Jaime T, General Manager at Best Western Cocoa Beach Hotel & Suites, responded to this review
I am sorry to hear that we were unable to meet your expectations during your recent travels in Florida's Space Coast. We pride ourselves on being an affordable beach destination for the countless families who visit Kennedy Space Center, Port Canaveral, Brevard Zoo and the many other attractions that define our community as one of our Florida's most desired locations. Our commitment to quality, service, and value is consistently recognized by our many loyal guests who have chosen our property as their hotel of choice when visiting Cocoa Beach.

"Fun and friendly"

4
Tonya M, rocky mount 11/05/2018

This is a very nice hotel. Lots of options for places to stay. Rooms are nice and roomy. Staff goes above and beyond to make you feel comfortable. Beautiful views of ocean. Great local to lots of amenities.

"Great place for pre-post cruise"

5
Sheri G, Kansas City 08/05/2018

I don't need fancy but I also don't settle. For our pre and post cruise we stayed here. It wasn't the Raddison but it wasn't a motel either. It was comfortable, staff was pleasant, breakfast was good and Paula at the pool bar was great!! It was clean, we had a few needs and they were filled nicely. Booked a shuttle to the cruise, had good suggestions for off property places to eat. The beach and pier are right there. We will for sure stay here again.

"Vacation #8 at Cocoa Beach Best Western"

5
NancyE201318, Birmingham, Alabama 07/05/2018

We have a great vacation every time we are here, great staff and ammenities. So close to the beach and the Cocoa Beach Pier with lots to do. Stanley at the front desk is awesome, always cheerful and helpful. The breakfast room crew are great, especially Anna she is such a sweet and genuine lady always greeting us with a smile.

"Yearly Event... Always better than last year"

5
maddy0072014, Coral Springs, Florida 07/05/2018

We've been attending an annual event at this hotel for over 8 years. Just returned from this year's event, and the hotel is better than ever. Every year they roll out the red carpet for our group. Every year we see the marked enhancements made in appearance, decor, and also service. They have never disappointed... they've always made positive changes to an already very strong base. The staff go out of their way to make our stay fun, complete and pleasurable. They look after the small details constantly. I recommend this hotel to friends and family who are visiting this area and want a great beach location with lots to do. Thank you BW!

"Bbw Bash"

5
Gretchen H, Clinton Township 07/05/2018

Was in town for the annual cocoa beach bbw Bash the hotel staff is always respectful, quick to handle any issues and the view is fantastic. I love this location and will be back! I love the size of the suites and the proximity to the ale house and other restaurants

"Unbelievable View and Staff"

5
User 02/05/2018

We stayed here twice in one week - before our cruise and after our cruise. The staff was exceptionally friendly - both Stanley and Jo Anne at the front desk were more than accommodating. We arrived early and they got us into a room as soon as possible - and they let us hang at the pool until it was ready. The rooms are a bit older and need some TLC but the ocean view off our balcony more than made up for it. This was a great stay and wasn't too pricey!!!!

"One night pre-cruise, we would stay again"

4
bjd2, Pulaski, Wisconsin 01/05/2018

We stayed here on 3/22/18 before our cruise. Our room was clean although older. Our hair dryer didn't work but a call to the front desk got us very fast service and a new dryer. We were very happy with that. We wandered to the beach. This hotel is nicely located to walk to the Pier or to the beach. We ended up staying by the pool bar and entertained by Paula S. We were going to have just one but she was so nice and funny that we stayed until it was dinner time. Kudos to her! The spread for breakfast in the morning was amazing! If I had one complaint, it was that luggage or rolling carts (not sure which it was) at 3am on cobblestone sounds like a train is coming past the room. We will stay again but will ask for a room not in the courtyard. I got a good deal so maybe that's where you go if you don't book with them directly!

"happy about Cocoa"

4
User 01/05/2018

There was an issue with our first room, the front desk gentleman (Todd ) was awesome, friendly, kind, caring and genuine. He fixed the issue and the rest of our stay was excellent. He was knowledgeable about restaurants and the area. We loved our second room! The access to the beach was wonderful...couple steps and you are there...filling breakfast! Had a great 20th wedding anniversary.

"Clean and close to beach."

4
HipD3, Lockport, New York 30/04/2018

We were put up here by another hotel chain to sit through a time share sales pitch (another review and story for later) and we really enjoyed our stay at Best Western. We were quickly and friendly greeted at the front desk and got checked in early. I believe the hotel has FIVE buildings in the area and 2 of them; while close to the beach do not have a beach/water view. Ours did, luckily. We stayed at a middle building with 5 stories with balconies facing the ocean. Great view to people watch. Also had a warm, clean pool. Room was clean, bed was a King and it was clean and comfortable. The room was a suite actually which was handy for leftovers for lunch and keeping our booze and beverages cold. The location was convenient, right next to Cocoa Beach Pier, so the walk to the water was literally less than 5 minutes. TV and WiFi were solid. Bed turndown and fresh towels were available daily but you MAY have to ask for it (??). I only say that because the cleaning lady asked us if we needed it the 1st day as she had already passed by our room to others. She immediately came back and gave us towels and made the bed, etc. The included breakfast was the typical fake eggs, sausage, pancakes, waffles, fresh fruit, etc. Nothing special but free and it fills you up. A big $$ saver to me. So in all we had a great stay and I'll come right back here because of my experience.

"Great location!!"

4
GBWitts, Gettysburg, Pennsylvania 29/04/2018

This hotel has a great location - right on the beach and next to the Cocoa Beach Pier!! It is an easy walk to both, and there are wonderful restaurants close by as well. The breakfast area is very large with a wonderful group of attendants to take care of the guests. There were several pools - we didn't get to any of them because the weather wasn't the greatest, and we took advantage of the beach on the good days. All in all, a good place to stay.

"The perfect retreat"

5
User 24/04/2018

We stayed Thursday through Sunday at the Best Western Cocoa Beach Hotel and Suites and it far exceeded expectations. We're already planning to return next April. Clean, friendly and affordable, it's located right on the beach or you can rent a room in the building by one of the pools or there is a third building that is suites. Our balcony overlooking the beach and ocean was perfect. You can rent 2 beach lounge chairs & an umbrella for $20 & it's next door to the Cocoa Beach Pier. Can't wait to go back!

"Last day of vacation..."

5
User 24/04/2018

We stayed here for the last night of our vacation, following a cruise. It was really nice, and so close to Cocoa Beach Pier! We loved it! All staff we encountered were friendly and helpful, very pleasant!

"Many better options in town"

2
HCS, Aldie, Virginia 23/04/2018

I stayed here for a week in early April during a business trip. Sadly, the trip fell right during spring break and nearly every other hotel in town was booked, so I was left with the Best Western. I was given a room in the "Garden" area of the hotel. The hotel is comprised of several buildings spread across 2 or 3 blocks. Let me sum up the highlights and lowlights below. PROS: - very hard-working and friendly front desk staff. I saw the three same people there day and night all week and they were working hard to accommodate everyone's needs. - decent proximity to shops and restaurants - free parking, wifi, breakfast, etc. -- the usual offerings - the Garden buildings have a couple of small outdoor recreation areas, e.g. shuffleboard, BBQs, etc. CONS: - rooms in the Garden building are very worn. Everything about the building feels old. It is a two-story setup with all rooms facing a central courtyard. The doors, air conditioning units, paint, drapes, mattress, bathroom, everything just felt old. No amount of touch-up paint could rectify the decrepit nature of the building. I'm sure there is little that can be done to address the feeling of decay, given the salt air and constant wear and tear from vacationing families. The room/hotel wasn't totally unlivable but it didn't have a comfortable feel about it. - The a/c was very noisy. Had to wear earplugs every night. - The Garden area of the hotel is basically open to the street so anyone can come and go. Cocoa Beach has a fair amount of unsavory people wandering about at any given time, so I didn't feel 100% safe. - the room I was in wasn't terribly clean. Housekeeping didn't show up at all one day (I didn't have the do-not-disturb sign up so no clue what went wrong) and when I checked in, there were streaks of dried urine down the front of the toilet that still were on display by the time I checked out. So not the most thorough cleaning job done by housekeeping. NEUTRAL / FYI: - coffee is served in the lobby 24/7 but it's an instant coffee machine that you have to cross a few minor streets to get to... nice to know it's there but not sure it's worth the trek. So I'd call that amenity a wash. - my room had a kitchenette but it was so cramped that it was barely functional. It was very difficult to open the fridge and there was nearly zero counter space to work. Plus, the kitchen was right in the bedroom so the idea of cooking 5 feet from my bed just didn't appeal. Plus, there was very little kitchenware, so preparing any kind of significant meal would be a challenge. So, again, I'd call this feature a wash. - I called a few days before arrival to ask for a room in the Tower -- I read on TA that this building had renovated rooms. The front desk gal politely told me that I was staying during spring break, that the Tower rooms are ocean front, and then insinuated that since I was staying at the government rate, I didn't warrant a room in the Tower. I get that the hotel was probably going to lose money by putting me in the Tower during spring break when those rooms were probably going for a premium, but by putting me in the Garden room, they lost any future business I might have given had I been given the chance to stay in the Tower (I travel to the area frequently). I can't blame the front desk gal but I still feel this was a bad business decision on the part of the hotel. - the room I was in only had a walk-in shower, no tub. I wouldn't use a tub anyway so no loss for me but some people, e.g. families with little kids, might have an issue with this. I was booked to stay here for 2 weeks but thankfully was able to score a room at the Courtyard down the road for the 2nd week. I would stay at this hotel again if I had to but I feel there are better rooms in town for your money.

Jaime T, General Manager at Best Western Cocoa Beach Hotel & Suites, responded to this review
The feedback we receive from our guests is always appreciated and provides us with the opportunity to improve and deliver a better experience for our guests. We are a large property spread across several blocks with two heated pools surrounded by tropical landscaping. All of our accommodations are inspected daily and undergo a rigorous quarterly inspection process to ensure that our guest's stay is free from any disturbance or inconvenience. With that said, I will be following up with our maintenance and housekeeping department regarding some of the issues highlighted here. We are committed to our guests and their satisfaction and hope to be given the opportunity to earn your business during your next travels in Cocoa Beach in one of our newly renovated oceanfront accommodations. Please reach out to me at your convenience and I can personally assist you with you reservation. Mr. Jaime Teijeiro 321-783-7621 x2390 jteijeiro@oceanpartnerscb.com

"Great place"

5
Monty0467, Beverly Hills, Florida 22/04/2018

Check-in was handled great. Our room was really nice with the location to the pier & Cape Canaveral also makes really the best. Just not sure when we stayed, but there was a rocket launch when we were there. It is always very exciting to see how far space technology has progressed in the past few years.

"Beautiful room and great location!"

5
dmljkaster, Janesville, Wisconsin 20/04/2018

Best Western Cocoa Beach couldn't get any closer to the pier without being on it. We walked everywhere from this hotel. The view from our balcony was amazing. The beds were very comfortable and furnishings were fresh and updated. The breakfast was fantastic. As with any beachfront property, the exterior of the hotel is a bit battered and worn. For example the balcony railings and the stairwells showed age. That is to be expected with the salt, sand and storms. We enjoyed the stay very much and wished it could be longer.

"Nice convenient Place to stay in Cocoa Beach"

4
s0uthernbelle16, Atlanta, Georgia 16/04/2018

Nice, clean place to stay with convenient location walking distance to beach. Very family friendly. Good breakfasts. Helpful staff. Nice pools. Decor a little dated and rooms are small but serviceable

"Great stay!"

5
westonsimona, Key West, Florida 16/04/2018

I usually stay in BW chain. This was definitely the best one, including service (congratulations to mother to be front desk girl! Amazing work ethics!), cleanliness and breakfast. I will definitely recommend it to friends and family.

"Dire need of updating but great pool."

3
Jared J, Seattle, Washington 14/04/2018

The good: Great beach access, friendly staff (Jared in particular), great heated pool, good breakfast with good seating. The bad: The rooms are very outdated compared to their competitor. Just had a old musty feel and the air conditioning was so loud. The mattresses were bad and the pillows were so so. We just didn't sleep that well. Clean yes, but wow, lets be Best Western not a Roadway Inn. Difficult to recommend unless you need easy beach access. If they remodel the rooms and put in better amenities I'll go back.

"great location, big rooms, nice pools"

5
the5hefels, Dubuque, Iowa 11/04/2018

The exterior of the hotel looks poor but the interior is really quite nice!!! Big clean rooms! The breakfast was the best we have had at hotels in a very long time! This hotels has multiple properties. The family suites are about a block off of the beach but still very close and the pier entrance is across the parking lot. There are two pools to use at either building. The pool by the family suites was AWESOME!! VERY warm, unlike most outdoor pools. I noticed a maintenance worker, Michael, working the evening shift making sure all guest needs were met. I needed quarters the laundry and there was not a coin machine so he gave me change from his own pocket! He said he carries quarters in case guest need change for the machines!! How nice!! The staff was very nice and helpful! We needed a late checkout, as our flight didn't leave until mid afternoon, and they gave us it even through they were sold out for that night! Anther bonus is we watched a Space X rocket launch from the beach!! Highly recommend this hotel!! I cannot say enough nice things about this property!!

"Wow!"

5
emwursten, North Ogden, Utah 11/04/2018

I have only great things to say. We had a red eye flight into Florida. We drove to cocoa beach and intended on watching the sunrise and napping on the beach until check in time. But we we opened the car door we were hit by an attic blast of cold air. It was freezing! So we ate breakfast at a restaurant with no heat and then went to Best Western and begged to be let in. We were so tired and cold. Stanley helped us out. Even though we were hours and hours before check in, he got us in with no hesitation. The hotel was great. The rooms were dated but super clean. The bed was super comfy. The hotel is right on the beach next to the pier. We didn't do a lot of beach stuff because of the cold. All the staff we interacted with were super friendly. I would definitely recommend this hotel. Kudos.

"Great stay at Cocoa Beach"

5
Pete A, Douglassville, Pennsylvania 10/04/2018

Stayed at the Best Western per a recommendation from my parents. Stanley at the front desk was enjoyable to talk to and made check in and out simple. Our room was on the 8th Floor and ocean front. Absolutely loved watching the sunrise in the morning. Solid breakfast and enjoyed the easy access to the beach and the pool. The GM Jaime is a super nice guy. My wife and I enjoyed our conversation with him. Overall, great location, friendly staff, and zero complaints equals a great stay.

"Would Stay Again"

4
GDab, Windermere, Florida 10/04/2018

We stayed for two nights this past weekend. We had an ocean front, ocean view unit in the tower on the beach. It's an older resort, but the units are well taken care of for thier age. You can walk wherever you need to go and enjoy the area. For a last minute getaway from Orlando it was perfect. Paula at the pool bar was awesome. She really made the day great for both myself and my two boys. We will be back!

"Would not stay here again"

2
Warren M, Rock Hill, South Carolina 10/04/2018

We needed a place to stay for one night before a cruise. I understand, now, why this was one of the only sub $250/night places. It is a motel, not a hotel. Our room opened up to a parking lot near the very loud pool. The room decor is old and dirty feeling (It may have been cleaned very well, but it still feels dirty). The two good things were the location near the cruise terminals and it is right at the beach. Other than that, it is more suited for college kids on Spring Break.

Jaime T, General Manager at Best Western Cocoa Beach Hotel & Suites, responded to this review
I am sorry to hear that we were unable to meet your expectations during your recent travels in Florida's Space Coast. We pride ourselves on being an affordable beach destination for the countless families who visit Kennedy Space Center, Port Canaveral, Brevard Zoo and the many other attractions that define our community as one of our Florida's most desired locations. Included in all accommodations is a full hot breakfast, free Wifi, a business center, a complimentary copy of USA Today at the desk, and no resort or parking fees, which is a common practice for many oceanfront hotels in the Cocoa Beach area. The level of service and care we provide is consistently recognized by our many loyal guests who have chosen our property as their hotel of choice when visiting Cocoa Beach, a preference that is reflected by our designation as a Trip Advisor Certificate of Excellence Winner.

"Fun"

5
Jeff P, westlake, United States 05/04/2018

We have been coming here for years, today there is a lot more buildings and it's really kept up well, the breakfast is fantastic, and the girls at the pool bar are very nice and helpful With dining choices and the like, The local pier prices have gone out of this world but that is not the hotels well we love this area and will be back

"Location is great!"

3
Ashley D, Alexandria, Virginia 05/04/2018

It is a reasonably-priced motel on the beach near the cruise ship port. The location is perfect - walking distance to the beach and the pier. It is across the street from Publix so you can pick up snacks, etc. The pools are nice. Breakfast in the morning is actually pretty good. The staff is very friendly. If you are taking a cruise - ask about parking your car in their lot.

"great breakfast and views of ocean"

3
User 04/04/2018

Our room on the 8th floor of the tower had wonderful views of the ocean, the balcony was great to sit on (only two chairs) and watch the sun rise or just sit in the sunshine. This is not a luxury hotel. The breakfast is delicious with good choices, but can get really crowded at certain times and days. Our room had a weird musty old smell, that never really went away. Housekeeping did not show up the first day and we had to call for clean towels. Internet was spotty at best, too slow to really do anything with. The sleeper sofa in our room was gross, it had a big nasty stain under the cushions , there was no mattress protector and not much for extra sheets in the room. I did not call to have them come clean the couch as we were not in our room much. Everything that you could see was clean, but after the couch I wonder how often the rooms are really deep cleaned. Pool was nice and heated which was a bonus as it wasn't overly warm. Staff that we spoke to were very kind.

"Great pre-cruise hotel!"

3
motherofozzies, Vancouver, Canada 02/04/2018

We stayed here over spring break - pre-cruise with the family. Our flight got delayed so we didn't make it there for our first night and they were very good about it, didn't charge us and were very accommodating. We got to check in early and enjoy going to the beautiful beach for the day and out for a fun dinner nearby. The pool is very nice and drinks were very inexpensive. We did go across the street to the grocery/liquor store and got wine and mini bottle of alcohol to 'bring' on our cruise ( saved us so much money!). Not usually our style but the ship did fine without our contribution! The check in and check out was easy and room was acceptable for a night or two. The breakfast was good and I even went to the gym for a workout which was nice. The hotel is separated into many different building across the street from eachother but I would recommend being by the pool/beach area and walk further to the breakfast building. The only complaint would be the cobblestone walkways that were super loud when people dragging their luggage along it. Even the housekeeping carts were crazy loud at all times of the day. Unusual to have this type of flooring right outside room doors. Maybe upstairs would have been better? One night, didn't really care.

"Spring break"

5
User 31/03/2018

Our first impression was Paula at the pool bar. Her personality was great and truly was a pleasure to b around while we were waiting for our room. I would come back just to visit her! She kept serving cold beer and we never had to wait even when the crowd got big she kept everyone happy with her signature margarita and other frozen specialties!

"Great Stay"

5
User 28/03/2018

We stayed at the Best Western Cocoa Beach Hotel and Suites March 10 the night before our cruise. It was great! Clean, large room, close to beach and great restaurants. It is so close to the port. Very convenient! Would stay again for sure!

"Great location"

3
tsperrazza16, Moneta, Virginia 25/03/2018

Great location for hotel to the pier. hotel doors are very hard to open and close so a lot of slamming of doors In hotel. So sleep gets disturbed. It also needs updating on the hotel not just a paint job.

"Close to the Beach"

4
melissa w, Alpena, Michigan 24/03/2018

My family and I stayed at the Best Western in Cocoa Beach before a cruise. The staff has been friendly, the room is clean, the bed is comfortable. The facility is set up as 5 different buildings, but all very close and within quick walking distance. We are steps away from the beautiful beach, where we enjoyed a perfect beach day. The buildings themselves are a little older, but they have been remodeled and look nice.

"Paula at the pool bar"

5
eevensen321, Rockledge, Florida 23/03/2018

Paula at the pool bar treated our family like royalty! The kids were always happy with towels as the air was cool the week we stayed. And the adults we're served various summer drinks till we all jumped in pool with kids, damn the weather! Paula is an asset to your company!

"Sick from the Hotel!"

1
User 23/03/2018

Rooms were acceptable, could have been cleaner. My biggest and most important complaint was the room smell and air. From entering the room for 5 minutes, I instantly started sneezing and coughing and my asthma kicked in. There was mold in the bathroom and I'm guessing the air conditioner. After returning home, I seen my health care provider to find out I now have bronchitis. Never again will I stay in a Best Western Hotel. This is a serious issue, that needs to be reviewed and action taken on.

Jaime T, General Manager at Best Western Cocoa Beach Hotel & Suites, responded to this review
The feedback we receive from our guests is always appreciated and provides us with the opportunity to improve and deliver a better experience for our guests. We take great pride in the consistent service we provide our guest and therefore are disappointed to hear of your experience. On behalf of our team, here at Best Western, we extend our apologies. At your convenience, please feel to reach out to me as I would like to speak with you personally regarding your stay. Mr. Jaime Teijeiro General Manager 321-783-7621 x2390

"Great Location! But....."

4
carmensI6648SU, Charlotte, North Carolina 21/03/2018

We were only there for a day. The location is great, the front desk was great, and the room was ok except for the many uninvited guests(ROACHES)!!! I am almost sure that I will not stay at this location again.

"Great location pre-cruise"

4
JRA87, San Jose, California 20/03/2018

I was hesitant to stay here because of the mixed reviews but the price was decent for booking so far in advance. We stayed in the tall tower closest to the water with a great view. The room was a little outdated but it is a beach hotel so that sometimes comes with the territory. I found the front desk staff to be helpful and accommodating. The free breakfast in the morning was amazing and the coffee was decent. This hotel is great for a night or two if you would like to be close to the port, beach and pier.

"The service was poor."

3
User 17/03/2018

For the price that I have paid, I didn't get room (5) even we had mentioned it. It is hard time to sleep 5 people in room of 4. The breakfast was good and the pool area also. It is very close to the Pier and beach.

"Customer Service"

5
User 16/03/2018

I surprised my boyfriend with a vacation to cocoa beach. I originally went thru a travel agent where I was very clear about wanting an ocean front room. When I arrived at the hotel we quickly realized she booked us 10 minutes away from the beach. So we drove down the strip and went in to every hotel asking if they had rooms available. Everyone was booked but best western. Obviosuly because i came same day wanting an oceanfront room i knew i was going to pay thru the roof. Britney helped calm my nerves, got me the last room for as long as she could, and gave me a great deal! Britney helped fix my vacation and I cannot thank her enough. She was extremely kind, helpful, and understanding. Plus the room was great! I would recommend this hotel to anyone. Again, thanks to Britney for getting our vacation back on track.

"Great hotel"

5
brendac722016, Midlothian, Illinois 14/03/2018

Stayed here 1 night before cruise. We arrived very early and didn't expect our room to be ready but they said they'd have a room ready shortly. We had an ocean view room with a balcony. Room was very nice, comfortable & clean. Staff was very friendly and helpful to any of our questions. Location was perfect, short walk to the pier and plenty of restaurants, shops & bars. Would definitely recommend this hotel.

"Paula"

5
User 13/03/2018

While visiting I happened to visit the veranda and there was a hidden gem working the bar. Paula is such an asset to the premises. Paula is very friendly and helpful. Always smiling. She greeted every customer as if they were family. Well done Paula!!

"Good place to stay near the beach"

4
vacationer3720, Dunkirk, Maryland 12/03/2018

Room is adequate for a kitchenette in the courtyard. Better but more expensive rooms can be hired in the Tower or the Suites section of this motel. The courtyard offers no view of the ocean. Motel is within 5 minutes walking distance to the water over the dunes and beach. Motel is near the Cocoa Beach Pier. Room is outdated in interior decor.

"Good overnight experience!"

4
irwinname, Galena, Maryland 12/03/2018

Food in restaurant was great. Service was fine. Spent one quick night before cruise. Area was safe. Market and shopping across the street from hotel. Other restaurants close by if you want other choices.

"Great Location - but call first to get beach conditions"

4
User 08/03/2018

My wife and i stayed for a night. Get the oceanfront view. It's worth it. Clean building, great beach location and nice breakfast is included. Oranges at the front desk! The king sized bed was quite good as well. Just check ahead of time as the beach was under construction, so we could not access it right in front. What was somewhat disappointing, was the front desk said it would only be for a few hours. It turned into a full night of excavators beeping all night. Bad timing i guess.

"AMAZING view of the ocean"

4
Denise D, Whitby, Canada 07/03/2018

We stayed for 6 nights at this hotel. It's a little on the older side, but clean and spacious. The breakfast was great with lots of variety. The AC unit was old, loud but it did pump out cool air. The bed wasn't great, but okay.

"Outstanding for the money!!"

5
aspa003, Baltimore, Maryland 05/03/2018

This is a little bit older hotel, but our room was renovated and had Granite counter tops in both bathroom and kitchen! Beds were excellent, 150 yards from the beach and pier! Many local-good restaurants and EXCELLENT staff like Tatiana!!! We got a good rate and excellent suite which also had a micro wave, large frig, and 2 good size flat screen tv's. Tatiana was excellent, polite, and was able to offer us a reasonable upgrade for very little and man did that make a difference. Glad we listen to her!!

"Gr