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Best Western Cocoa Beach Hotel & Suites, Cocoa Beach

5600 N Atlantic Avenue, 32931-3920, Cocoa Beach, United States - See on a map
Best Western Cocoa Beach Hotel & Suites - Courtyard Pool The Best Western Cocoa Beach Hotel & Suites is ideally located in the center of Cocoa Beach. Come and experience our hotel near the major tourist attractions. Best price guaranteed and exclusive deals.

Enjoy your Beach Home Away From Home! Welcome to The Best Western® Cocoa Beach Hotel & Suites, where our accommodations, beaches, and attractions become your haven for sun, fun, and exploration on Florida's Space Coast! Plan your day around an exciting adventure at one of the area’s top destinations: explore the universe at Kennedy Space Center, take an exotic cruise out of Port Canaveral, shop at the famous Ron Jon Surf Shop or simply relax on the sand. With direct beach access, two refreshing pools, and a garden courtyard terrace there are plenty of areas to cool off and unwind. End your day with the most comfortable night’s sleep here at the Best Western Cocoa Beach. A blend of comfort and adventure — Your beach vacation awaits! Our Beachside Tower building offers incredible views of the World Famous Cocoa Beach Pier from the comfort of your private balcony. Single king or double queen rooms with either oceanfront or partial ocean views are available. The Family Suites Building is just that family friendly. Our suites building offers large one-bedroom suites with extra-large private balconies overlooking one of our two heated pools. Each two-room suite has a full-size kitchenette (no stove) fitted with granite counter tops, large refrigerator, microwave, and a coffee maker. The sitting area offers a pull-out sofa and second television. The suites are conveniently located in the same building as our complimentary breakfast buffet and fitness center. Our Garden Courtyard accommodations represent an incredible value for those desiring a beach vacation. These non-ocean front rooms are perfectly situated near our Blue Flip Flop Bar and Pool. Pets are welcome, in select rooms, with a $15. 00 daily non-refundable pet fee. Rollaway beds and cribs are available upon request.

Best Western

Cocoa Beach Hotel & Suites

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Hotel advantages

  • Catering Services
    Catering Services
  • Complimentary full american breakfast
    Complimentary full american breakfast
  • Outdoor pool
    Outdoor pool
  • Air conditioning
    Air conditioning
  • Lounges/bars
    Lounges/bars
  • 24-hour front desk
    24-hour front desk
  • Safe deposit box
    Safe deposit box
  • Multilingual staff
    Multilingual staff
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Guest reviews

In partnership with tripadvisor fr
Certificate of Excellence 2020
based on 3372 guest reviews
NOTE ISSUED
Excellent
1396
Very Good
1114
Average
518
Poor
208
Terrible
136
REFER TO NOTICE
Business Business
116
Couples Couples
975
Family Family
1554
Friends getaway Friends getaway
356
Solo travel Solo travel
95
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"mini vaca"

5
User 01/09/2020

killer views from your private balacony,a hot breakfas with scrambled eggs, sausage,pancakes, toast, oatmeal, bagels cereal and fruit, friendly and helpful staff, pool bar, perfect place to rewind and enjoy the great ocean views.

Tatiana M, Marketing at Best Western Cocoa Beach Hotel & Suites, responded to this review
We're so happy to hear that you had a great mini-vacation! Thank you for staying with us.

"Great Location"

4
lisawT2776TA, Orlando, Florida 21/08/2020

Close to Cocoa Beach Pier. Very large property. Stayed in a room in the oceanfront tower. Beach area in front of hotel is clean. Nice pool area with a bar open on weekends. Bartender very friendly. Great hotel for couples or families.

Tatiana M, Marketing at Best Western Cocoa Beach Hotel & Suites, responded to this review
Thank you for staying with us and leaving a kind review!

"Awesome room with the most incredible views."

5
User 17/08/2020

We stayed in the oceanfront tower. So relaxing sitting on the balcony. Worth the price. The room was spacious and comfortable as well as very clean. Being so close to the sand and surf made this a truly wonderful experience.

Tatiana M, Marketing at Best Western Cocoa Beach Hotel & Suites, responded to this review
Thank you so much for your kind review. We look forward to having you here again!

"Excellent Time!"

5
User 04/08/2020

Had an awesome time this past weekend with family! Room location was perfect overlooking the ocean! Housekeeping provided all the necessary items for my family and guests and kept the room so nicely kept! They had no issue giving us extra towels and sheets.

Tatiana M, Marketing at Best Western Cocoa Beach Hotel & Suites, responded to this review
We're glad you had an excellent time. Thank you for staying at our Best Western!

"Such a lovely Beach resort."

5
Rebecca W, Waynesboro, Tennessee 03/08/2020

Yes I said resort. They have different types of rooms available. From the towers to small bungalow type rooms. With kitchenettes. The staff are very nice. Rooms are super clean and spacious. We stayed in the towers. Directly by the beach board walk, across from the pier. Beaches were lovely. Not crowded. There is a gentleman that rents lounge chairs, umbrellas and cabannas. Surf boards etc. Super nice guy. This is a basic, got everything you need type place. Its not fancy, but its very clean and the beds are heavenly. If your planning a stay in Cocoa Beach, check this out.

Tatiana M, Marketing at Best Western Cocoa Beach Hotel & Suites, responded to this review
Thank you for leaving a stellar review, rating, and recommendation of our property! We hope you will return here again soon.

"3 Days 2 Nights"

5
User 27/07/2020

Everyone was exceptionally nice and friendly. It is a great atmosphere everything is clean and smells great. Updated rooms and the beds were very comfortable. The breakfast was fast and everything tasted great. Right next to the pier. We can't wait to go back

Tatiana M, Marketing at Best Western Cocoa Beach Hotel & Suites, responded to this review
We can't wait to have you back! Thank you for staying with us.

"Good view"

5
User 20/07/2020

It was a very enjoyable place, close to amenities and the beach. We got a balcony over looking ocean. It was peaceful. The rooms were decent and breakfast was good. Staff was welcoming. I would recommend.

Tatiana M, Marketing at Best Western Cocoa Beach Hotel & Suites, responded to this review
Thank you so much for leaving a review and rating of your stay. We're happy to hear that you'll be positively recommending our hotel to others. We will see you again!

"GREAT STAY!"

5
User 15/07/2020

Great stay with friendly staff. Very easy access to the beach. Nice rooms! Received much more than expected for the stay. Morning coffee is very good ( We are picky) Anything needed was promptly handled with a smile

Tatiana M, Marketing at Best Western Cocoa Beach Hotel & Suites, responded to this review
We thank you for staying here! We love hearing how great of a stay a guest has had. :)

"Hidden gem in Gatorland"

5
User 03/07/2020

When booking this particular BW hotel, I had incorrectly assumed this property was nothing more than a simple place to lay my head after a long day of traveling for business; I was quite wrong. From the moment you drive up to the portico-entrance to the main lobby, there is a uniqueness to this hotel. The entrance is large, covered and inviting (remember, Florida is known for it's daily summer thunderstorms as well as it's endless sunshine. When checking-in during the summer months, it is common to get caught in a downpour; such is not a concern at this hotel.) The lobby is spacious and inviting as well sporting a half-circular staircase at one side of this lobby, leading indirectly up to it's "Presidential Suite" on the second floor. The pool area is even larger, and surrounded on three sides by the structure of the hotel so as to shelter guests on the main-socializing area of the hotel from the noise pollution of Interstate-75. In addition, the pool deck area has plenty of chaise lounges, space (you can't have enough of that in these days of CoVid-19) a whirlpool and four gazebos to provide guests with shade to eat/drink and be merry while relaxing outside in this spacious outdoor environment. They even provide a direct-link phone to the sportsbar/grill on-property so guests enjoying the pool area don't have to dry off, get covered up and wear shoes into the building just to grab a bite while outside and enjoying everything this hotel's pool-area has to offer! The staff is friendly, polite and professional whether it is the front desk personnel or the domestic staff and they were always willing to engage you as a guest as well as ask if there was anything they could do to make your stay more pleasurable. This is something most mid-priced hotel chains seem to forget these days, but not BW or in specific, this BW franchise. We shall DEFINITELY be retuning to this hotel in the future when business dictates we stay out overnight or longer!

Tatiana M, Marketing at Best Western Cocoa Beach Hotel & Suites, responded to this review
Hello! We're so delighted to hear that you had a very positive experience at a Best Western. It sounds like you've wrote a review for another Best Western property, however, we'd love to encourage you to visit our oceanfront/beachside hotel & suites in Cocoa Beach. We're an hour away from Orlando and all the exciting attractions, however, we feel that Cocoa Beach is its own little hidden gem in Florida! We have rooms on an uncrowded beach and near the famous Cocoa Beach Pier. We have tons of fun attractions and delicious dining options all within a walking distance. We're a very short distance to the cruise lines in Port Canaveral and, not to mention, the Kennedy Space Center is just 20 minutes away from us! Breathe in the ocean air, see rocket launches, or even dive deep into Florida's larges manatee habitats when staying at our property! :) We hope we're able to see you here next time you're near the area!

"cancelled cruise wedding"

5
Dawn G, Holly Hill, Florida 20/06/2020

We had the hotel booked with many rooms for our supposed to be wedding on the Carnival Breeze, the cruise cancelled during the pandemic. We decided to celebrate anyway the no more date anyway and just have a weekend to ourselves. The hotel was fantastic staff was great and even had a hot breakfast. I refer all my clients to this hotel

OceanPartnersCB, Digital Marketing Coordinator at Best Western Cocoa Beach Hotel & Suites, responded to this review
We sincerely thank you for referring your clients to our hotel. We're thrilled to hear that you still decided to celebrate at our hotel. Thank you for staying with us and we hope to see you here again!

"Can't wait to go back"

5
Marsee321, Lake City, Florida 14/06/2020

We had such an amazing time at the Best Western Cocoa Beach. From the very clean and comfortable suite to everything within walking distance it was a perfect choice for my family. We will definitely stay here again and again.

OceanPartnersCB, Digital Marketing Coordinator at Best Western Cocoa Beach Hotel & Suites, responded to this review
We're so happy to hear that you had such an enjoyable stay that you are willing to come back! Definitely be sure to book an oceanfront room - the view is just absolutely stunning! Thank you for staying with us.

"Good Location, not good breakfast"

4
SuzannaMaulfair, Loganville, Georgia 13/06/2020

Great stay except they only offered hot breakfast on weekends. Clean room. Clean beds. Great location to the beach. 2 pools to choose from. The elevator in the suites building was super slow. Great stay all in all.

OceanPartnersCB, Digital Marketing Coordinator at Best Western Cocoa Beach Hotel & Suites, responded to this review
Thank you for your most recent stay with us, Suzanna! We hope you choose to stay with us again the next time you're in the area! Stay safe and stay healthy!

"Great vacation"

5
Carol B, Island of Hawaii, Hawaii 05/06/2020

Best Western was so great. The gentleman at front desk was so nice. We asked for recommendations to eat dinner and he was so informative. We stayed in an ocean front room and it was a beautiful view. Our room was very clean and beds were very comfortable. Just to add, I always stay only at embassy suites or Aloft and I have to say I was very very impressed. They had breakfast but in pre-package and the woman was so sweet and then on weekend they served a regular breakfast. I have to say it was good. The entire time we were there I felt very safe regarding the Covid virus. This was my first time staying in a Best Western and Cocoa Beach and I will definitely return. Oh and most importantly I have to say hi to Chelsea. She also is at front desk. What a sweetheart. She let us do late check out. My sister and I had such a great time in Cocoa Beach. I will definitely come back. Oh! forgot one person, the gentleman who was working all over the resort. My sister and I were always teasing him. He sure does work hard.

"Wow! Great location for a launch! Beautifully maintained property."

5
connieohanlon, Oviedo, Florida 03/06/2020

We were able to snag a room for the 2nd attempt of the SpaceX launch and we were very pleased with our family experience there. This place was super well-maintained and convenient to the beach (it is a full-time job keeping things nice with the corrosive salt air beating on it every day.) The staff was super friendly and the general manager stopped to help me secure a parking pass for our late-arriving daughter in the midst of the tsunami of visitors arriving for the launch. Beautifully landscaped pool area and grills for guests to use! We were very impressed. Our room was spacious enough for a roll-away so that our two adult kids could sleep separately. Awesome and very prompt service on a very busy weekend. Great management for sure! This will be our go-to place from now on.

"Great stay for birthday"

5
User 02/06/2020

My wife and I stayed here for her birthday with some friends. We spent the day at the beach - this great hotel is right on the beach! Stanley at the front desk was amazing and friendly. He was there for our check in and check out and was in a great mood. Stanley really made our trip extra special. The room we stayed in was spacious and clean. I highly recommend staying here if you are planning a trip to Cocoa Beach.

"Great stay for a historic launch"

4
holliekenny, Miami, Florida 01/06/2020

Having been in quarantine for over 3 months it was a nice break to go to a hotel on the beach and watch the space X launch. The rooms were clean, the staff super friendly and there are lots of places you can walk too once you arrive. The hotel is dog friendly and really nice to see all the pups with their people around the property and they cleaned up after themselves. The breakfast was limited due to the COVID, but still very nice !!

"Very friendly staff and nice location on the beach."

4
lovetotravel0075, Weeki Wachee, Florida 31/05/2020

Stayed for 3 nights hoping to see the shuttle take off. We had a ocean front room with a great view. We only had a few problems. At about 11:30 pm the fire alarm went off. Not good!!!! People scurrying to get down the stairs. Unfortunately the phone in our room did not work so we had to call hotel from our cell phone to find out it was a glitch and they were working on it. This is an older hotel and could use a makeover. Our room was clean but one day maid service never showed up but they immediately brought what we needed. We would definitely return. Not a lot of restaurants within walking distance.

"Beautiful View"

4
Expedition20624, Stroudsburg, Pennsylvania 29/05/2020

I needed a getaway with a calming view and found it here! I called Best Western directly so didn't get the deals like in some websites. It was a pleasant overall stay. I would go back again soon. Parking was fine.

"Great location. Aging hotel, but well maintained."

4
Brian F, Cape Coral, Florida 29/05/2020

Looking for a very convenient Cocoa Beach hotel...this it. Close to the pier, right on the beach and close to the space center for launches. Clean and comfortable...but aging gracefully. Front desk staff, while very busy answering the phone and helping guests, were very nice. For some reason ALL hotel reservations ring to the front desk. My room key died and I stood for better than five minutes before the clerk could clear the constantly ringing phone...telling each person that she would connect them to reservations...after she listened to what they needed. Suggestion: Reservations at the facility of this size, should NOT go to the front desk. If so, they should be immediately sent to reservations...which no discussion

"BEST HOTEL"

5
User 28/05/2020

Best place to stay!! It is so easy to check in , front desk workers are so nice and willing to answer any questions!!The beach front rooms are nice, and clean! The pools are clean and heated!! This will always be the hotel we stay at from now on!!!

"Try another. "

1
DanielleS545, Orlando, Florida 24/05/2020

Non smoking room smells of heavy smoke. Carpets were filthy. Wore socks that were quite dirty walking around. Found a love roach in the bathroom. Building C needs a major renovation. Disappointed with the cost to low value.

"Couldn't be happier"

5
User 24/05/2020

We came for a mini-vacation/pre-honeymoon the day we got married. We couldn't have asked for a more pleasant stay. Jarrod the handyman really helped us out and we appreciated it a lot! But also, Bernice, really went out of her way to put big smiles on our faces. This was a special time for us as a family but she made it even more special with how wonderful she is! We've stayed here before but will definitely come again with the Hope's to come across her again!

"Best Time"

5
User 24/05/2020

The room was clean and fresh, the view to die for! Pool needs a little more cleaning but over all, it was a fantastic experience. We loved it, we will be back and we are going to make it a yearly vaca!

"Hot rooms bad A/C"

1
User 20/05/2020

I was moved to a new another room because the A/C was no good. The new room also was HOT becuse the A/C that was no good and had to be changed to a new unit. I had to leave the room for a couple of hours while this change of A/C was done. I added another night to get to see a rocket launch and I was not given an discount to the new nignt because of the room equipment malfunction when I requested it. I like to stay at this hotel for the waves on the beach since I boogie board but this stay was THE WORST and I am a frequent customer of this hotel. The quality of the rooms and service from the front desk is getting WORSE than ever in my case.!!

"great location, clean, friendly staff"

5
User 06/05/2020

This hotel is amazing. Chelsea and Elisa at the front desk were exceptional and made sure to tame care of us. Everything was very clean. Will definitely be staying again. The only complaint we have is that the keys to our room almost never worked and we had some very loud neighbors that were banging late at night, other than that the hotel was great.

"great weekend stay"

5
Suzanne L, Kissimmee, United States 27/04/2020

We had earned a free night during the stay 2 nights get 1 night free promotion,and the morning of our Cocoa Beach stay I called to ask for an upgrade to an Oceanfront room as it was my birthday and I was informed that they had already given me an upgrade to Oceanfront room. What a nice surprise,excellent guest service!!!

"Clean, comfy, and great staff"

5
Sam S, Palm Beach Gardens, United States 03/04/2020

The staff are handling the COVID-19 situations very well. I could smell evidence of increased disinfectants, but not overpowering. This property is always very clean and continues to be so with apparently additional disinfecting.

OceanPartnersCB, Digital Marketing Coordinator at Best Western Cocoa Beach Hotel & Suites, responded to this review
Thank you for choosing to stay with us at our Best Western, Sam. The health, welfare, and safety of our guests, and employees is paramount at our Best Western in Cocoa Beach. The COVID-19 health crisis has had a tremendous impact and we take standards for hygiene and cleanliness very seriously. We are taking additional steps to ensure the safety of our guests and employees. Stay safe!

"Lipstick on a pig"

2
Monica L, Texas 19/03/2020

I don't know what I should have expected but I do rely on reviews from this site so I will share my experience with the room. I booked 3 nights. Unfortunately, all our plans fell apart due to virus cancellations but we were going to make the best of it and just hang at the beach. We had (2) oceanfront rooms. I requested that our rooms be on same floor but they could not make that happen. Manager did allow us to look at rooms so give us a choice to change types so he could try and make them on same floor. When we looked at rooms, I knew this property was not for us. The building is old and smelly. The 6th floor smelled like a nursing home to me when you got off the elevator. I guess it is moisture smell. 5th floor smell was better. Rooms were OK but like I said in my title, property is old. I am big on clean regardless of age so I don't want to see other peoples hair on floor or shower in my bathroom etc. You can be old and keep room paint, flooring, furniture fresh. We stayed one night and left. The $325/night I paid was definitely price of super nice hotel. I would not put this property in that category. The location right on beach was the plus for the property.

OceanPartnersCB, Digital Marketing Coordinator at Best Western Cocoa Beach Hotel & Suites, responded to this review
Monica, We are very displeased to hear about your negative stay with us. We sincerely apologize and regret that the odor detracted from what could've been an outstanding experience. As nothing is more important to us than ensuring our guests enjoy a restful stay with us, we encourage all guests to notify us of any inconveniences they may encounter. Although the beach is a factor of the odor you experienced, we are and have been taking extra measures to diffuse the odor situation. Although we have received higher than average marks for our rooms, cleanliness, location, and business services, we sometimes miss the mark. Your room should've been spotlessly clean and we're deeply ashamed that we didn't meet yours and our expectations. As for the pricing, It's displeasing to hear that our price wasn't justified during your stay. Our prices are within our competitive market, however, we're located on one of the most affordable beaches in Florida! Thank you for taking the time to tell us about your stay, and we hope that your next stay with us will be the exceptional one you deserve!

"Perfect location and a fantastic hotel!"

5
tracyd2257, Alberta, Canada 14/03/2020

We stayed here for three nights to tour the area. Fast and friendly check in. All the staff all week were great! We had a room in the tower overlooking the beach. Amazing views from the room and balcony. Such a great view and sunrise to wake up to each morning. Breakfast was very good. The ladies that prepare and serve breakfast were friendly and happy. The pools were nice. Loved the location. Close to lots of restaurants. Best feature was walking out of the hotel right on to the beach. What an amazing beach to walk or sit and relax on. The hotel was a close drive to Kennedy Space Centre. Loved exploring the area from the hotel. We will definitely be back here and will stay for longer.

OceanPartnersCB, Digital Marketing Coordinator at Best Western Cocoa Beach Hotel & Suites, responded to this review
Thank you for your feedback! As always we value your input and we are glad to have made your stay with us a memorable one! We look forward to serving you in the future.

"Steven is the man at the front desk!"

4
User 12/03/2020

Steven was extremely accommodating. I came down at 1am looking for a snack. Steven was the best guy to find, he hooked me up with a little gift bag full of cookies and water. I ended up being super thirsty later that night and was saved by the water Steven gave me. Props to this man and his service.

OceanPartnersCB, Digital Marketing Coordinator at Best Western Cocoa Beach Hotel & Suites, responded to this review
Thank you for staying at the Best Western! We're so glad to hear that you had a very positive experience with us and Steven especially. We will relay your kind comment to him - he's the best!

"Love This Spot"

5
WilliamF496, Cleveland, Ohio 10/03/2020

We stay here pretty frequently. It's close to everything...even work. The launches from 39A are viewable from the beach and the it's quite a sight. The place is clean and believe me I tear a room apart looking for "signs"... if you catch my drift. The people are very nice and we always have a great time.

OceanPartnersCB, Digital Marketing Coordinator at Best Western Cocoa Beach Hotel & Suites, responded to this review
We're glad you had a great view of the SpaceX launch from our lovely beach! We make the best efforts to leave every room clean and in working order, so I'm glad we were able to meet yours and our expectations. Thank you for staying with us and we'll see you here again!

"Cocoa Beach Pier View"

5
Rocketfan56, Reese, Michigan 10/03/2020

We stayed a total of 6 nights before and after our Disney Cruise. Due to health issues, I was unable to stay at another nearby hotel. Dan was very professional, understanding and he went the extra mile to get a suite for our family. We would definitely stay at this hotel again. When we returned from our cruise, Chelsea actually greated me by my name! Stanley checked us out and he was very friendly. These people are to be commended. Our suite had a view of the Cocoa Beach Pier and the ocean. We experienced the final launch of SpaceX taking supplies to the International Space Station. There are cabanas, chair and umbrella rentals on the beach. We will be back!

OceanPartnersCB, Digital Marketing Coordinator at Best Western Cocoa Beach Hotel & Suites, responded to this review
I'm glad we were able to accommodate you and make your stay the best it could've been! We will relay your shout out to Dan, Chelsea, and Stanley - they're all fantastic members of our team. We will see you again! :)

"Great Location!"

4
Jill Z, Pittsburgh, Pennsylvania 09/03/2020

Very nice. Steps away from beach and chair/umbrella rental. Two outdoor pools. Pool bar, but somewhat pricey. One block to pier that has restaurants, shops and tiki bar. Many restaurants and shopping and things to do.

"Better Hotels to stay than this disappointing BW."

1
Brian6207, Frankford, Canada 08/03/2020

When I booked our one night stay on line, intending to book for Friday March 6th, I accidentally booked for the Thursday night. Immediately, after the on line confirmation was received, I called the hotel advising “Tina” of my mistake, a very helpful lady, she changed my booking to the intended date of Friday March 6th. Checking in on Friday afternoon, I noticed the rate was different and asked Tina to confirm the rate, she confirmed the rate had changed for Friday versus Thursday, I asked why the $100 dollar increase in price? I'm assuming, the day manager for that day, then jumped into the conversation uninvited and he aggressively informed me the rate was indeed different because of the launch and nothing was going to change! I looked at Tina, who had a rather embarrassed look on her face, a combination of his interference and overly assertive response. I thanked Tina for her assistance and after confirming room details took my provided keys and went to our room. The room provided is below par and not worthy of a $277.95 fee for one night! There was no sofa or arm chair in our room, the small kitchenette had a “bar top” with two uncomfortable high back chairs. The king bed was the only place to sit somewhat comfortably. The mattress was very hard and I liken it to sleeping on a sheet of plywood. The bathroom was very small with only a stand up shower enclosed with a shower curtain showing signs of mold and mildew on the bottom cuff. The rooms in this hotel are very dated, 1970's era and are definitely not worth the fee charged. Out of five stars I would rank it 1 overall. Definitely the worst Best Western I have ever stayed in ever.

OceanPartnersCB, Digital Marketing Coordinator at Best Western Cocoa Beach Hotel & Suites, responded to this review
Thank you for taking the time to honestly review and rate your stay at our Best Western. I have passed along your comments to our General manager. The level of service, care, cleanliness, and comfort we provide is consistently recognized by our many loyal guests who have chosen our property as their hotel of choice when visiting Cocoa Beach, a preference that is reflected by our designation as a Trip Advisor Certificate of Excellence Winner; however, it is through the eyes of the guest that we learn and improve. Unfortunately, we are now in the season where rates tend to be high throughout our market, yet despite that, we are located on one of the most affordable beaches in Florida. I do, however, apologize and wish that your experience justified the cost you paid for your stay. We value each of our guests' experiences, and thank you for voicing yours.

"Time to Relax!!"

4
303pphillips, Craigsville, West Virginia 06/03/2020

This was a nice place. Pool was nice and relaxing. Friendly and courteous staff. We had a good time while we were here and would stay here again if in the area again. Fair amount of traffic in the area.

"Beachfront Hotel Stay"

5
Cheryl G, Halifax Regional Municipality, Canada 05/03/2020

This hotel has amazing location and views. Clean and convenient. Super close to the Cocoa Beach Pier. Enjoy long walks on the beach or watching surfers catch some waves right from your balcony. Has restaurants and grocery store in near walking distance. Only thing we found inconvenient is hotel is in many separated buildings so views will vary and breakfast is across a street and so is lobby. Make sure you have a car or your suitcase has sturdy wheels as we found it difficult getting from the lobby to our room without any assistance as walk way was cobblestones and difficult to roll suitcase. Very warmly heated pool on a cold day which made it very enjoyable and had some nice firepits to enjoy free lobby popcorn around.

"Vacation to Coco beach with the family"

5
User 05/03/2020

This was one amazing vacation with my family. The room they gave us was wonderful. Had a beautiful balcony over looking the ocean. The room had a kitchen and living area big enough for all 4 of us extremely comfortable. Breakfast was included with everything you would need or want to eat. I give this place 5 stars.

"Cocoa Beach Vacation"

5
droby21, East Moline, Illinois 03/03/2020

We vacation in Cocoa Beach every year, and for the last 12 years, we have stayed at this Best Western in Cocoa Beach. We continue to go back each year for many reasons. The General Manager, Jamie, goes above and beyond to make everyone feel welcome. Chelsea and the front desk crew are always accommodating, making sure we have what we need and check in goes well. Anna, Gabby and Johanna, the breakfast crew, does an outstanding job, even on the busiest days, greeting everyone and making sure breakfast goes smoothly. They offer a big variety of food, it's always fresh and hot, and Anna makes homemade banana bread she passes out to the guests. It is close to the pier and they make improvements every year. Definitely the place to stay in Cocoa Beach!

"Okay stay"

3
L3067PFwilliamd, Glen Burnie, United States 03/03/2020

The rooms were clean, and beds comfortable. The value was not there. The breakfast may have been the best part of the stay. The layout is awkward, but I would definitely stay again, just maybe not for the price I paid.

"Just okay"

3
foxymamaruth, Louisville, Kentucky 27/02/2020

My friend and I stayed here one night before boarding a cruise ship in Orlando. They do provide a shuttle to the cruise port for a nominal fee. Chelsea, "the Cruise Wrangler" was a ray a sunshine; she was great! Dan, at the front desk was very nice, too. However, there was one gentleman working the front desk the morning we left and he was quite rude and seemed very stressed. The room was clean. I should have done a little more research before booking this property because, there are no elevators. We had lots of luggage so we needed help with our bags. A very nice young man did help us which was helpful. I would probably stay elsewhere next time.

OceanPartnersCB, Digital Marketing Coordinator at Best Western Cocoa Beach Hotel & Suites, responded to this review
Thank you for sharing your feedback regarding your stay! I am glad that we were able to provide excellent service - your kind comments will be passed along to Chelsea and Dan. As for elevators, you're absolutely right - unfortunately, our Courtyard rooms are two stories and don't have an elevator. However, our suites building and oceanfront/oceanview rooms in our Ocean Tower do have elevators. I'm sorry for the inconvenience and I completely understand your frustration. I hope you reconsider staying with us next time. If you give us another opportunity, I'd recommend staying in one of our beachfront rooms - the view is absolutely stunning!

"Oceanfront is the way to go!"

4
Diana B, Massachusetts 23/02/2020

We recently stayed here for two nights - a quick weekend beach trip. It was great! We opted for the oceanfront king room and so glad we did. The view was incredible; we watched the sunrise each morning and sat under the stars at night. When we arrived, it was late but we were greeted with a smile and fruit infused water. Everyone was really kind and helpful. The hotel is in a great location - aside from being right on the beach, it's near the pier which has restaurants, bars, shops, and great views. We walked to nearby restaurants for lunch and dinner. The breakfast at the hotel was your standard continental, overall decent. Parking is free. There is a supermarket just up the street for anything you might need. Aside from being slightly dated, this is an awesome beach hotel. We'd stay again.

OceanPartnersCB, Digital Marketing Coordinator at Best Western Cocoa Beach Hotel & Suites, responded to this review
I'm so glad to hear you'd stay at our Best Western again! The view is absolutely incredible and I'm happy to hear that you were able to book our oceanfront room type - it's an absolute must if you're staying with us! See you again soon! :)

"Cocoa beach"

5
Sylvie L, Poinciana, Florida 21/02/2020

Walk to the Pier one minute! Eat at Papa Vito, walking distance. Play mini golf just next the Dollar General in front of Papa Vito.Clean room. Front desk with popcorn, fresh water infuse with oranges. Oranges.

OceanPartnersCB, Digital Marketing Coordinator at Best Western Cocoa Beach Hotel & Suites, responded to this review
I'm so glad you enjoyed your stay! Our location is very convenient and I'm happy you took advantage of it. Great recommendation, by the way! Papa Vitos is a good local choice if you're in the mood for Italian. :)

"Top Drawer at the Beach"

5
User 18/02/2020

A block from the ocean with rooms to suit the most discerning budget and preferences. Outstanding breakfast, and a heated pool to boot! Spotlessly clean and close to all major central Florida attractions. Friendly staff, and theater popcorn served in the lobby all day! What more do you need?

"Not bad, but It could be better"

3
Marco C, Rome 18/02/2020

I've been at Best Western Cocoa Beach for 5 nights. The location is very nice and central. The staff is friendly and helpful. I had a double room. It was OK, although the front door had space below from which noise and air could pass through. The breakfast was OK. It could be much better if there was expresso, fresh-squeezed orange juice, and bacon (there were not, at least in the days I was there). The other negative aspect war the housekeeping. They used to make up the room usually late (in the afternoon) except once. And on the day before our departure they "forgot" to make it up at all, although we had left the "please make up the room" sign hanging out our front door.

"People were lovely. Environmental impact was not."

3
User 17/02/2020

We arrived late after a 24hr journey and were greeted by Steven. He was absolutely lovely, super helpful and really informative - just what you need after a long journey! He went well out of his way to help us and to find out extra info for us about launches. He overheard me saying I was hungry and offered me oranges, cookies and water which was very much appreciated. An all round lovely man who was so warm and welcoming - the people really make this place great. My only negative is the extensive use of single-use plastic throughout the hotel, particularly at breakfast. This is not restricted to BW and was present in some of the other hotels I stayed in in Florida. Nonetheless, it is totally unacceptable to use huge masses of single-use plastic in the way that these hotels do and something needs to change. It is not a pleasant eating experience using plastic plates and cutlery and it is so, so, so irresponsible and damaging. Would stay again for the lovely staff, would not stay again for the environmental impact.

"Great Hotel"

4
kidtripping, Ottawa, Canada 17/02/2020

We stayed here for a few nights before our cruise. We had a small suite on the 6th floor of the ocean view building. The room was a bit dated but was clean. The beds were comfy. The view and location was fantastic. I really enjoyed the ease of beach access. Breakfast was busy but well organized and good variety. I also found the desk staff super helpful. I would definitely recommend this hotel

"oder in room"

2
Y1126JSrobins, Port Orange, Florida 16/02/2020

This is a pet friendly hotel and grant it there are not many around. However when we were greeted with an oder of pet urine on top of bleach in the room, it maybe very unpleasant. it was late when we returned from our event to the room so we tolerated it. Also hairdryer didn't work, toilet ran all night and there was rust in the tub that was very off putting.

"Best Western Cocoa Beach"

4
400joyc, Toronto 13/02/2020

Nicely renovated and very clean. Pools are not crowded. Location of this hotel to restaurants, beach and bars is great. The grounds are well maintained. Most staff are friendly and eager to accommodate.

"Great stay"

5
Phyllis B, Pembroke, Canada 11/02/2020

Our family stayed here for 3 nights after a trip to disney. Had a great stay, the check in staff were excellent, they seen we had two small kids with us and upgraded our room to two queen beds. Location was perfect, steps to the beach and around corner to the warm heated pool. We also had our parking spot outside our door. Breakfast was very good. Lots of good food options, eggs, toast, pancakes, fruits, yogurt, oatmeal, cereal. Will be back next year for 8 days and hoping to get the same room again.

"Great Location, Excellent Staff"

5
103karinc, Ipswich, Massachusetts 11/02/2020

My daughter and I just returned from a three night stay in Cocoa Beach. We were there to attend a baby shower but it was also to celebrate my daughter's birthday (which I mentioned on the reservation comments). They went out of the way to make her feel special. We were given a wonderful room upgrade to an oceanview room and the room was decorated with balloons and flowers. So nice of the staff to do for her. The breakfast was good and everyone was super friendly! Room was clean, location perfect! We will definitely be back!

"Florida trip"

3
D3833XOrickb, Innisfail, Canada 10/02/2020

Rooms are a little dated, however they were clean. Breakfast was your standard continental fare. Front desk was very helpful and accommodating. Hotel is actually 5 different buildings but is right on the beach and also close to the Cocoa Beach Pier.

"not the greatest"

2
User 09/02/2020

stayed there 2 days before a cruise. the location is great literally right on the beach and the free breakfast is pretty good. The rooms are very dated and need renovation. the pools are heated and that was nice for the kids. I wouldn't stay there again.

Jaime T, General Manager at Best Western Cocoa Beach Hotel & Suites, responded to this review
Dear valued guest, We're absolutely honored you chose our location before you headed off on a splendid cruise adventure. As you know, our Best Western location is conveniently a few miles away from the cruise lines and a few steps away from the sunny beach. We're glad to hear that your children enjoyed our heated pool! Also, thank you for your comment on our breakfast as well — we pride ourselves on our breakfast and guests seem to really enjoy it too! Although we didn't make a 10 in your book, we thoroughly appreciate your comments. Our hotel is in the process of making updates to the rooms, including replacing the carpet in the majority of our courtyard accommodations. We hope you reconsider staying with us again in the future once we're completed with our renovations. We want to meet your expectations next time. Thank you for your stay with us.

"Over priced for older Garden View room"

2
User 06/02/2020

Stayed in a garden view room by the pool in one of the older buildings. Price is too much for a 1970s room. Haven't stayed in a Best Western room like this in 20 years. Room appeared clean but dated. Soap wrapper was stained.. There were no luggage stands so luggage was on the bed or floor. Way over priced for this older motel room. Disappointed. Not the quality we have come to expect from Best Westerns. Also, there is a $5 parking charge which was not mentioned at check in. Would not recommend. Other buildings on the property may be better, but we won't chance it again.

"Amazing stay! Great location, amazing staff (Thanks Judy!), and great breakfast!"

5
kwest32, Joliet, Illinois 06/02/2020

We stayed 2 nights before a cruise, and very happy with our pick! Our room was 1st floor, pool side (in my opinion, the best rooms for location). The lobby, beach and building that had breakfast in it, were all just a short walk. We used Uber for NASA, other bars, etc. We had a pizza delivered to our room from a place that the bartender recommended. It was an awesome pizza, and would order again in a hear beat. Every person we encountered that worked there were nice, smiled, said good morning, etc. A HUGE shout out to our girl Judy at the bar! The best bartender! She's fast, friendly and just a breath of fresh air! Can't wait to hang with her again. The breakfast was above average for a hotel with free breakfast. Organized, fresh, and plenty of options. This will be our go to hotel for our next visit to Cocoa Beach.

"loved it"

5
User 06/02/2020

Sleeping to the sound of the surf is heavenly and waking to the sunrise is wonderful. Steps from the beach as well as the pier which has very good food, fairly priced. Also close to many other great restaurants as well as a Publix right across the street. Everyone working there is friendly and Stanley is the best!

"Wonderful hotel option"

5
califgirlSanDiego, san diego 04/02/2020

Upon arrival we were pleasantly surprised to find that we had been upgraded to oceanfront room at no additional cost. The staff was friendly and very helpful. Room was clean, facilities were well maintained and location within walking distance of the pier couldn't have been better.

"EXCELLENT STAFF! GREAT LOCATION!"

5
User 03/02/2020

We stayed with friends an family, both prior to and after our wedding cruise. The staff is wonderful to work with and Cheryl Gromlich, the Director of Sales and Marketing was fabulous to work with! The pool area was wonderful and accommodated all 26 of our guests. The bartender, Ms. Judy was wonderful, attentive and made sure we all had a relaxing experience. The location is fantastic too! Steps away from the beach, pier, restaurants and shopping.

"Great place to stay!"

5
lotsahalls, Owosso, Michigan 28/01/2020

Stayed here during a spring break trip the night before a cruise. We had a large group that we had no problem getting bookings together, as they allowed us to block rooms. The staff was accommodating from beginning to end. Shuttle was offered to us and parking for a very small fee in comparison to the port. The rooms were good, breakfast was great,a nice pool with a tiki bar, fire pit for a late night fire, plenty to do within walking distance, and the beach is right at the end of the street. I would recommend this hotel for sure, as well as I will use in the future.

"A lovely stay"

5
Sightsee26479, Philadelphia, PA 28/01/2020

We booked this hotel as we generally stay at Best Westerns. This was one of the best hotels of this chain or any chain that we have ever stayed at. Great service from everyone we encountered. Easy check in and check out. We got a better deal booking directly with the hotel as opposed to a third-party travel site. Upon arrival, we were upgraded to an ocean view suite at no additional cost with a separate sitting area, two TVs, and a kitchenette. Although the weather did not cooperate during our entire three day stay, we made the best of it and really enjoyed the suite as well as the free breakfast, with a good choice of hot and cold items that varied from day to day. This hotel is very close to the Cocoa Beach pier and within walking distance of a supermarket and several restaurants. Also, an easy drive from the hotel to Port Canaveral and the Kennedy Space Center. Our only issue was with the HVAC system that would not shut off the heat our first night, but this was promptly rectified once we brought it to their attention. Also, the sliding glass door to the balcony was difficult to close, as it appeared to be old and in need of replacement. Overall, a lovely stay and we would definitely return and recommend this hotel to others.

"Great place to stay"

5
User 27/01/2020

Friendly staff. Great amenities. The firepits are a wonderful feature.We stayed on a whim, and really appreciated how clean and accessible everything is. Right across the highway from a grocery store, just minutes from the Cruise ships.

"Steven was awesome"

5
User 27/01/2020

Wow I was blown away by the hospitality of front desk assistant Steven He was so accommodating and helpful Thanks so much for your help steven! The room was wonderful and I highly recommend Best Western cocoa beach

"Large property"

3
Andrea H, Ontario, Canada 26/01/2020

I was surprised at the size of the property. I arrived with foot issue and found that it was a bit of a hike to our building. The perk of our building - location on the beach with an awesome view. I'm not sure if this is normally the case, but the wind is loud! Due to the wind, we didn't really enjoy spending time on the beach. I mention the sound because the wind could also be heard in the room. The cleaning staff kept entering our room while we were there, even if we were sleeping and even if it was the middle of the afternoon when we had just arrived and obviously didn't need our room tidied only an hour after we arrived. It was a bit odd to us and inquired with the front desk about this. The breakfast was located in a different building and again was quite a walk on a sore foot. If I hadn't been in pain, the distance would have been ok. The oranges available in the lobby (in a different building) were nice for my sons for a healthy snack in the evening.

"Florida trip"

3
User 23/01/2020

Front staff was new and was frazzled. so she came off a little unfriendly. No form of line, just people walking up to the counter and cutting in front of other people waiting patiently to check in. Maid did not speak English and so there was communication problem. We had do not disturb sign out but she still knocked and didnt understand we had late checkout.

"Too Much Dust!!!"

5
blukinovich, Merritt Island, Florida 23/01/2020

A great place to stay while our home was having its old tile removed. The inside of the house was covered with grout dust. Pictures on the walls. Every kitchen cabinet and drawer, inside and out. We needed some relaxing time and the Best Western was the BEST..

"Location, Location, Location"

5
ttHHI, Albany, New York 21/01/2020

Stayed at this B/W with a group of 16 golfers. It was great. Great rooms, great breakfast, great people. Best part is at the end of the day anything you want is within walking distance. NO DRIVING. We will be back next year!

"Never Let's Us Down"

5
User 21/01/2020

We stay here every year for golf trip. Service is excellent and is usually the same people every year. That says a lot about the property. Rooms are always clean and well kept. Gotta try Anna's famous banana bread at breakfast.

"Winter Getaway"

5
User 20/01/2020

We enjoyed our stay at the BW Cocoa Beach Location I was even surprised to see I was I was chosen as member of the day and got to spin a wheel for a price. The customer service was friendly and very helpful Our room was a junior suite King and it was clean and plenty of space. Bed was comfortable. and all the plumping was in good working order. I would gladly stay at this hotel again.

"Excellent!"

5
cmh7020, Long Valley, NJ 15/01/2020

Nice, clean, and comfortable. Easy 1 minute walk to the beach and pier. As an Elite Best Western Rewards member, was very nice to get upgraded to a two room suite with an ocean view. Usually it's like pulling teeth with most Best Western properties to get some kind of upgrade. Only issue, which wasn't completely the hotel's fault, was some idiot thought he was the only guest and figured it was the perfect time to blare music or something at 11 PM with the balcony door open. I was just about ready to complain when he did shut it off.

"Be careful what building they put you in!"

2
User 15/01/2020

Had to walk across the street to get to our building. It was old & dingy & I assume BW bought an old motel to convert. Huge gap in door. Tiny/icky bathroom. Don't stay in building A! be sure to ask where your room will be. We paid $200 & got a Motel 6 quality room.

"Great site, horrible maintenance "

2
FiveGsplus9, Oviedo, Florida 15/01/2020

5 star hotel brought down by poor maintenance. Excellent site and location. Loved the heated pool partial shaded by palm trees. Suites are roomy and nice layout. Manager Jaime really cares about his hotel and staff. BUT the place needs some serious maintenance and TLC. 1.Balcony door barely slides due to corroded and bent tracks. Cut my finger on the crumbling recessed finger latch.(picture) 2. Bathroom fixtures need repair. Toilet seat broken. Flush valve had to be manually reset each time. Shower valve leaked (picture). Has to be causing mold growth somewhere. 3. Pool furniture needs to replaced. Twisted my back when I sat on lounge because one support pole broken (picture). Rest of them very tired looking. 4. Carpets need deep cleaning. First time I used shower I noticed muddy water by my feet. I was walking around the room barefoot. When it happened again the second day I realized it was the dirty carpet. Owners need to spend some serious maintenance and renovation money here. You've got a jewel—bring it up to standard!

"Another great stay - can't beat the location"

5
canadiantyler, Hamilton, Canada 14/01/2020

This was our third time staying at this property, and we'll be back again for sure. We were upgraded to the tower which was a nice surprise. Enjoyed the microwave, cooktop and large fridge. The staff were all very friendly. We had a minor issue, and the staff made things right without hassle. The pools are warm and clean. The breakfast was good, with pancakes, scrambled eggs and a rotating selection of sausage and bacon. The location can't be beat. Right next to the Cocoa Beach Pier, so you don't have to pay for parking to visit the attractions. The beach is directly behind the tower, and easily accessible. Can't wait for our next stay!

"Great view and convenient location to pier"

4
Annalee L, Saskatoon 11/01/2020

We were upgraded to ocean view room upon check in. Room was in tower by ocean. The property had a set of 5 buildings and you have to walk to a different building to check in, eat breakfast and do any computer work.

"Wonderful stay!"

5
Athompson26, Sylva, North Carolina 09/01/2020

Highly recommend this hotel. Wonderful service, amenities and breakfast... Beach was wonderful. There are chair, canopy and umbrella rentals right in front of hotel. Close to all kinds of activities! 5 Stars!!!

"Good hotel right at beach."

4
User 08/01/2020

My friend and I stayed here for 1 day before departing on a cruise. Was nice to visit Coco beach, the pier was so much fun for drinks at sunset! Best Western was clean, nice ocean view, employees were nice and professional. Breakfast was hot with multiple options. Would stay again.

"Great hotel for 1-2 nights"

4
User 06/01/2020

Very close to the beach, rooms are spacious and clean. Nothing fancy but great for 1-2 nights (Kennedy Space center visit f.e.). Good beds, but thin walls. You can hear your neighbours talking when you are in and they are out. Nice pool and friendly staff.

"New Years road trip"

1
sbond001, Minneapolis, Minnesota 02/01/2020

I like that your are at the beach. Very family friendly. Room was clean. Room was a little out dated. Still nice. Location of hotel is are I'm the middle of everything. They have a nice fire pit the they light at night.

"Great stay on the beach"

5
User 02/01/2020

I've been staying at this property for many years and it never disappoints! Wonderful location right on Cocoa beach right next to the pier. Rooms are clean and spacious. Service is great! Breakfast is awesome! Grocery store is across the street for convenience and plenty of good restaraunts around too. My go-to hotel in cocoa beach!

"Nice Staff and Rooms "

5
User 02/01/2020

We got in a little too early from our cruise and Elissa & Allison went out of their way to help all 12 of us weary travelers also letting us know where the deals on the food and shopping! Great value hotel and the pool is clean and warm.

"Wonderful accommodating hotel"

5
lifeisgoood369, Cocoa Beach, Florida 31/12/2019

We come to Cocoa Beach several times a year and have always stayed at the LaQuinta next door. We tried here for a change. This is our spot!! Upgraded us to a direct oceanfront when we had only a partial oceanfront booked. Very well kept. Always seen maintenance doing little detailed things that made a difference. All staff where very accomidating. Right on the beach.

"Holiday 2019"

4
User 30/12/2019

I truly enjoyed the location and my view of the Ocean and pier. Good hotel. The breakfast was tasty and plenty. The room,was clean as were the beds. The staff were friendly and helpful. I will definitely recommend it to others

"Great place to stay on the beach"

5
Surfbob, Morro Bay, California 25/12/2019

This hotel is huge and offers a number of choices from what looks like a roadside hotel to a beachfront-with-view building. Since we were staying a couple of nights, I chose the beachfront, which costs a bit more but we were happy with the choice. Our room was originally on the "third" floor, which is the lowest one, and we could just see the beach over the tops of the plants. I was a little disappointed, but the desk person was nice and helpful, and she managed to find us one on the higher floor. Great beach views, and the room was clean and comfortable. The location is good, allowing you to take some nice short walks to food or other shopping, such as the Ron-Jon (huge) surf shop which was fun to browse through. Just before dawn, I headed down with suit and towel and watched the sunrise from chest deep warm ocean water, which was great since we're from the Pacific side with 56 degree water. Breakfast was good, though it's more of a lunchroom atmosphere than any place you'd want to sit around and enjoy. The other non-beachfront units looked decent also, which would be fine and save a few dollars if you didn't need the view.

"Well maintained, clean, great location, great breakfast"

5
Sam S, Palm Beach Gardens, United States 23/12/2019

This hotel is very well maintained, clean, and comfortable. The breakfast selection is very good and it runs from 6-10 a.m. daily which makes it easy to fit into our schedules. The staff are very helpful and seem motivated to provide good service.

"Great place to stay"

4
vcedell, Clyde, New York 21/12/2019

My family of five stayed here one night before we got on our Cruise ship. We stayed in the tower closed to the beach so had an ocean view from our balcony. Walk to the beach easy walk. Clean rooms. Breakfast included in a different building. Close to Ron John Surf shop. We enjoyed our stay and wished we had a longer stay. The beach view and access were 100% worth it.

"Elissa is the best customer service representative "

5
nadiaa856, Morgantown, West Virginia 19/12/2019

She was so courteous and friendly! Thanks Elissa! The hotel views and access to the beach are unbeatable! Highly recommend! Free breakfast! Heated pools! Close to the shuttle launch we came to see! Fridge and microwave in the room helps a ton!

"Nap and Shower"

3
User 19/12/2019

The rooms were not in the best shape that I've seen at a Best Western. I only need to take a nap and a shower. It was fine for the purpose of what I needed it for. I would not recommend this place for an extended stay vacation.

"Stay at Cocoa Beach"

4
User 18/12/2019

The hotel was clean and in a great location, a two minute walk to Cocoa Beach pier. The breakfast was great, plenty of things to choose from. The staff were very helpful, I would definitely stay here again.

"Hated it!"

1
User 16/12/2019

Hated it! Room smelled awful, bathroom tiles had a film on them that made them do slippery we almost fell a couple times. We thought the ceiling was going to fall down on us with the people above us walking around. Truly horrible. The only saving grace gra bring able to walk to the beach and get out of the room.....

"A very pleasant, convenient place to stay"

4
FirehawksAngel, Chapel Hill, Tennessee 16/12/2019

We stayed here one night post cruise. We arrived very early (about 8:30 am) and were greeted with a smile. We did not expect rooms to be ready so early (checkin time is 3pm) but the receptionist said she would get one as soon as she could. They stowed our luggage and we settled in to the very comfortable lobby. Connected to the lobby is a Nestles Cafe. The have crepes, paninis, sandwiches, cookies and a coffee bar. We enjoyed a light breakfast there while we waited. We were called to our room around 12:30 with no additional fee for early checkin. The room is standard size with two queen beds and a small balcony with a partial view of the ocean (which is only about 2-3 blocks away). Room was comfortable, clean with a mini fridge and microwave. There are ample restaurants within walking distance as well as Walgreens and CVS right across the street. The only negative found was that all of the power outlets in the room were old and worn. It was difficult to charge phones or use my CPAP machine because the power cords kept falling out of the outlets. Otherwise, it was an excellent stay and I would stay here again.

"Best Western Cocoa Beach"

5
SheilaW2011, Falls Creek, Pennsylvania 13/12/2019

Very nice place to stay! Staff was friendly, especially Stanley at front desk area. Also the breakfast was good with more options than just danish. They had hot foods and place to make pancakes and there was cereal and oatmeal too. Staff that worked the breakfast area were friendly and kept the area clean and well stocked!

"Great spot on the beach"

4
User 12/12/2019

Down from Canada for Business. The staff when I checked it was super nice and informative. I stayed in C section of the hotel which is close to the beach, the rooms are nothing special and mine could have used a door sweep under it as you can see outside, but it was clean and the bed was comfortable. The walls are kind of thin and with the AC off you can hear conversations outside. Breakfast was better than what you normally get for free. Overall for the price I think it was really good value

"Overpriced, not clean"

2
dweebie, Jackson, MO 08/12/2019

We were very disappointed in the room we had in the Garden Section. It was very old, smelly, the carpet was filthy. This hotel is made up of several different buildings and sections & while the section we were in was close to the beach, that was the only positive we could find. The breakfast was apparently in a section across the road but we couldn't find it or how to access that building because our key card wouldn't work there . We were very disappointed & would not recommend staying there.

Jaime T, General Manager at Best Western Cocoa Beach Hotel & Suites, responded to this review
Let me begin by extending my apologies as the conditions reported in your room fall short of the high standards we have established for our accommodations and for the experience we want our guest to enjoy. All of our rooms undergo a rigorous inspection process by both a room attendant and supervisor prior to being released. This allows us to address any maintenance or facility problems that may appear after a guest departure, while ensuring that our arriving guest has the best stay possible. Our commitment to this process along with our caring staff of service professionals has created a loyal following of repeat visitors who have made the Best Western their hotel of choice when visiting the Space Coast. We hope to be given another opportunity to earn your business and restore the faith that has been lost Please feel free to reach out to me personally to discuss further. Mr. Jaime Teijeiro General Manager 321-783-7621 x2390 jteijeiro@oceanpartnerscb.com

"Best Western = The Best!"

5
sunnyday23, Long Island, Ny 08/12/2019

My husband and I enjoyed a quick getaway for our anniversary at the Best Western in Cocoa Beach. 2 nights was not long enough! From our early check-in with Chelsea at the front desk to the amazing job that "Lady" did decorating our room (Such a nice surprise! Flower petals, towel sculpture, balloons, etc.!!) for our anniversary, we were beyond impressed!! The property was immaculate, the view of the ocean was spectacular, the complimentary breakfast was generous - I just wish we could have stayed longer. I have nothing but positive feelings about this resort and the staff. Thank you for a great visit!

"Great customer service and good location."

4
scuba_mark, Tavernier, Florida 07/12/2019

Convenient location next to the pier. Treated very well by check in staff. Property is large and spread out over a number of buildings. We stayed in the suites building in a 2 room suite with kitchenette. No ocean view, but just a short walk to the beach. Although the property is aged, it was clean and well maintained. Beds were comfortable . I would stay here again if returning to Cocoa Beach. The newest building appeared to be the beach tower, but since we arrived late and departed early, we liked the larger rooms in the suites bldg. it was a short drive to Kennedy Space Center, the purpose of our visit.

"Getaway from Myrtle Beach"

3
jonette5, Myrtle Beach, South Carolina 03/12/2019

Walls are very thin, being by poolside and hearing splashing and kids for hours was no joke. Maids didn't speak good English was hard to communicate the simpliest of detail, had to go get someone who spoke English better and it was still a difficulty. It was 5:00 in the evening when we had to go search for someone to clean the room. All 3 days sausage was served for Breakfast, would have been nice to at least had bacon 1 day. Tiny bathrooms

"Great location hotel could use an upgrade"

3
Sszzzzzzzzz, Ottawa, Canada 02/12/2019

This Best Western is on beautiful Cocoa Beach. The pool is warm and inviting. The rooms are ok but dated. Breakfast is ok. Great hotel for the location close to the beach and the pool. The rooms need to be refurbished they are small and just ok.

"excellent"

5
User 30/11/2019

the stay at the hotel was my pleasant the excellent cleaning staff was always very attentive to the things we need the beds are very comfortable, the internet is very good the place is very beautiful....

"Great Location"

5
mr_guns, Jacksonville, Florida 30/11/2019

Did the stay and cruise, leaving our car there. The shuttle service is good. Everything you could need is close by. The hotel is right on the water and next to the pier. The room was nice and the bed comfortable. WiFi is good and so was breakfast. We stay here often and really like it.

"Great location, great staff"

4
TechPAO, Washington DC, District of Columbia 28/11/2019

The Best Western Cocoa Beach is somewhere between a motel and hotel. It's not a luxury resort, but it is perfect for a beach vacation, right in the center of Cocoa Beach. The location is great -- one block from the Pier and a half-mile easy walk to Ron Jon's. The rooms are basic but have everything you need for a family week at the beach. The Tower rooms have balconies overlook the beach, with microwaves and small refrigerators. The hotel staff are great -- really nice folks who try to make your stay pleasant. The furniture is a little dated, but the rooms have excellent cable TV and high-speed internet (100+mbps). The rooms are also clean. There's a nice family pool area and an evening fire pit patio. This is a family-oriented property -- lot of families and retirees/snow geese, but also AOK for business travel. The rooms have good electricity -- plenty of outlets. If you're looking for a moderately-priced beach retreat, this Best Western is a great choice.

"Terrible mould-like smell. Can't recommend."

2
HannesG46, Bremen, Germany 27/11/2019

Terrible mould-like smell. Can't recommend. However, location close to the beach and overall cleanliness are great. We did like the fire pits in the yard a lot and spend our evening there, since the TV-screen was so dark you could barely see anything.

"Great Hotel"

5
Mags72, Laindon, United Kingdom 27/11/2019

From check-in to check-out everything about this hotel was excellent. Whilst checking in there was quite a large group in front of us which were dealt with quickly and professionally, but we still got an apology for having to wait even though it wasn't required (nice touch) Our suite was in the tower and overlooked the beach, pier and the ocean. The room itself was large, clean and well laid out and the small kitchen area was a bonus. The hotel itself is laid out over quite a large area and contains a couple of pools and a pool bar. Location wise you couldn't get any better and it is literally a stone's throw from the pier. Stephen on reception was great and made sure we had a taxi ordered to take us to the cruise terminal. As I mentioned before the hotel complex is very large and I would really like to thank the two maintenance guys who saw me and my wife struggling with 4 large suitcases who stopped and loaded the cases onto their buggy and took them to reception for us (sorry I didn't catch their names) Great stay... thank you

"AF Retired"

5
Bandaid10, Louisville, Tennessee 25/11/2019

The Staff knew it was my Birthday so they had a sign in the lobby wishing me a Happy Birthday which I thought was very special until I got to my room and it was decorated with balloons and rose petals. Thank You for making my day and my stay special.

"Awesome Time"

5
Richard B, spring Hill, United States 21/11/2019

Had planned a small vacation, had decided last minute to book on the beach. Had a great time, great service and food. Finally got to see a rocket launch. Staff was very attentive and pleasant. I would highly recommend this place

"Great stay!"

5
User 15/11/2019

While checking in, I was greeted with great customer service. Elissa was great, very helpful and a great big smile. The manager that was there was also great, very friendly and helpful. Thank you both for a great experience.

"Cocoa Beach Best Western"

5
John S, Uniontown, Ohio 15/11/2019

I just had the opportunity to stay at the Cocoa Beach Best Western. Not the newest hotel, but the room was clean and had a terrific view of the ocean. Great pool and free breakfast. Can't wait to go back and enjoy this hotel in the near future. I love Cocoa Beach and Best Western!

"Judy at the Blue Flip Flop is AMAING!"

5
CRJTRAVELTHEWORLD, Cocoa Beach, Florida 12/11/2019

Loved our stay. We stayed here for a few nights before hopping on a cruise. Judy "Grace" at the bar was amazing, such a great person, amazing bartender, we will be back for sure just because of her! Great beach, great walking distance to the pier and other shopping, all around such an enjoyable stay. Couple areas for improvement: showers are dark, curtain rod is falling down, and although the oceanfront view is amazing the railing blocked the line of sight. A nice glass railing and upgraded patio chairs would have made the experience truly luxury. Beds a little stiff. All staff along with Judy we're amazing, so friendly and so accommodating. If I was to rate facilities, I'd say 3/5, but the staff make all the difference. All in all amazing experience we will be back! Please go see Judy at the bar, she will take care of you. If you read this tell her the boys from Flint say hi!! ❤️❤️

"Surprising Stay"

5
User 11/11/2019

What a great surprising stay! I was treated so special as the member/guest of the day. I was allowed to check-in early and I received an upgraded oceanview room and the checkin host was soooooo nice. I love the warm pool and access to the beach. My room was clean and very nicely furnished. I even lost my key card and received super service. Thanks so much for making my stay unexpectedly special.

"Free Upgrade- I would stay again!"

5
khhs97, Burlington, New Jersey 11/11/2019

We were upgraded to a pool view balcony room. This was the same building that had breakfast in the morning. Check-in was quick and easy, and a goody bag with water and a cookie were given to us, as I have BW rewards. The room was huge. We had views of Cocoa Beach Pier, the pool, and the ocean. We had a separate living room, kitchen, and a very comfortable king-size bed. Later that evening, we went across the road and had dinner. We came back and the hubby crashed. This was nice because I wasn't tired and I was able to close the bedroom door and watch TV in the living room. Breakfast was downstairs. It was a little busy, and had a great selection of food from Scramble Eggs to Pancakes and Waffles. There were 3 juice machines. I did struggle to find utensils, I asked the employee and she showed me that they had an utensil dispenser! How Cool! We checked out, and were off for our cruise! This was a great choice!

"Great Best Western on the beach"

5
jp56162017, Philadelphia, Pennsylvania 11/11/2019

This is our second time staying at this hotel over the past 12 months. The staff is wonderful. One of the buildings is on the beach; we paid a little more to have a partial beach view from our balcony and it was well worth it! Take advantage of the daily breakfast buffet. I would definitely stay at this hotel again.

"Very Nice place"

5
User 08/11/2019

Clean comfortable room . Very friendly & helpful staff . Great location . right across from large grocery store Close to many places to eat .About 10 min. to the Port .Free parking . Free breakfast .Nice balcony .Had a side view of the Ocean , but could see all of the Cocoa Beach Pier & down the beach beyond .

"Nicest staff ever"

5
Tattoomamafox, Windsor, Canada 07/11/2019

My friend and I were booked here for a short getaway. Several things went wrong with our trip through no fault of this hotel. I was distraught by the time we reached the lobby. The Clerk Elissa was so sweet and did her best to make me feel better. The manager Jaime Teljeiro went above and beyond accommodating. After explaining our booking dilemma to him he made sure we had the best vacation ever. He called the reservation office that messed up our reservation. Then he honoured our booking and even upgraded us to a beautiful ocean suite. Daily everyone was so very nice. What a safe area with steps to the pier. Breakfast was fresh and delicious..also free!!!! There was a southern lady that came around with fresh baked banana loaf. She made you feel like you were in her home. The fireplace at night was so romantic. The pools..there are 2..are heated!!! This place is well kept up. Daily I watched as workers cleaned and landscaped and repaired. It's a joy to stay here. The beds are super comfy with those really good pillows. HBO included..we watched movies every night..lol. They have beach access steps away. Beautiful sandy beach with waves that you can surf but you can also enjoy jumping in as there are sandbars. Nobody bothers you on the beach. We spent most of the day there. We used to goto fort Lauderdale but this is my new favorite spot. Happy hour at the pier is 4 to 7 yay!!!

"BW Cocoa Beach"

5
PhotoPro74, Lansdowne, Pennsylvania 07/11/2019

Excellent location, clean and well maintained facility. Friendly and attentive staff. Went to Kennedy Space Centerand toured the surrounding areas. Hotelis well located wothin easy distance of most area attractions.

"Cruise"

5
User 05/11/2019

We arrived before our cruise. Our room was clean and comfortable. The bar area was clean and staffed by a friendly lady. The firepit was lit at dusk for an enjoyable time to sit and relax. We used the shuttle service and the cruise parking site. Both priced very reasonable.

"Fantastic Beach Location"

4
Barker176, Nottinghamshire, United Kingdom 05/11/2019

Whilst on holiday in Orlando, we booked last-minute to go to Cocoa Beach for an overnight relax. We arrived early and were able to check in and go to our room straight away. The location of the hotel is fantastic - a short walk to the beach. We were also able to leave our car in the hotel car park after we checked out, so that we could stay on the beach for the day, which was a bonus, as parking was expensive nearby. The room had everything we needed for a comfortable stay and breakfast was included, which consisted of hot and cold food, so plenty of choice. Friendly, helpful staff too!! We have stayed at Best Western previously and would recommend it - if we visit Orlando again, we will be return!!

"Perfect"

5
User 31/10/2019

Great hotel to stay for family trips and vacations. Clean rooms and friendly service! I've been personally staying exclusively at best westerns for 10+ years. By far my favorite hotel chain. Service at every location is above standard!

"Nice weekend getaway"

4
Linda R, Sebastian, Florida 29/10/2019

Always have a good time staying here. We visit Cocoa Beach a few times a year and this is our go to hotel. The location is perfect...shopping and restaurants within walking distance. You can take a convenient bus to the Port

"Great ocean front hotel on Cocoa Beach!"

5
136sherryd, Cincinnati, Ohio 28/10/2019

Great hotel on the beach, close to the pier. Very helpful and courteous staff. Beautiful ocean view rooms. They had a great breakfast with rotating hot items each day. Brought extra pillows upon request. This is my second stay here and we will definitely stay again.

"Perfect Pre cruise location "

4
Mrs_Pud1, Cork, Ireland 22/10/2019

We stayed here for 2 nights before our cruise from Port Canaveral. The hotel is located only a few minutes drives from the port. On arrival we were upgraded to a family suite with an ocean view balcony. Our room was in the same building in which breakfast was served. Our room was very spacious with 2 double beds, a kitchenette, sitting room area and bathroom. There is plenty of parking and the WiFi is very reliable with a good speed. The hotel is spread over a few different blocks and are all less than a 2 minute walk from the beach and also Cocoa Pier where lots of bars and restaurants are located. We would have no hesitation in returning here again.

"Fun Cruising Stay"

5
BigK39, Bowman, Georgia 17/10/2019

The hotel was awesome.. Very clean and comfortable.. Close to beaches, shopping and RonJons Surf shop!! Breakfast was awesome.. they have a great selection of food.. the staff was very helpful and accommodating!!

"Great Ocean View"

3
PTOGreer, Greenville, SC 14/10/2019

We were happy that we had the Oceanfront room, as this hotel is spread over a few blocks. Beautiful view of the ocean. The room was adequate. They did have those pillow pieces things instead of full sized pillows on the beds. ;( The staff was friendly and helpful. I wish we would have parked our car here while we went on our cruise. It was an option that we didn't think about until after we had already paid an independent company to park in their lot. The location of the hotel is perfect - very close to the Port and other attractions. The breakfast buffet was in a separate building and had plenty of choices and options.

"Well worth it!"

5
2525ashleya, Sylvester, Georgia 13/10/2019

It was so nice. Big place with 2 beach accesses, 2 pools, fitness room, the breakfast was amazing! The fire pits at night are so peaceful.. It was cool last night and the breeze was blowing so sitting next to them were relaxation perfection. Nice flower bushes everywhere. Right next to Cocoa pier. There's a $5 parking fee. I cannot wait to come back!

"Loved Cocoa Beach!!!"

5
User 06/10/2019

1st time to Cocoa Beach. Love the location. Had an ocean view room. Totally met all expectations. Front lobby staff was exceptional when we checked in. Loved the Ricki Ticki Tavern. Hope to go back some day.

bestcocoabeach, Manager at Best Western Cocoa Beach Hotel & Suites, responded to this review
We hope to see you back too! If you've never seen a rocket launch from the beach, try to plan your next vacation around one! Rocket launches from our beautiful beach balcony rooms are a must see!

"Friendly staff and easy beach access"

5
Gabriel C, Brookfield 06/10/2019

We arrived late in the evening and were given a warm welcome, quick service and a nice room upgrade. Sandy took time to acquaint us with how to get to the beach (very short, easy path) and fill us in where breakfast would be (different building). Our room had great ocean view and was spacious and quiet.

bestcocoabeach, Manager at Best Western Cocoa Beach Hotel & Suites, responded to this review
I look forward to passing along your kind comments to Sandy. Sandy is one of our many team members who are always here to help with any questions guests may have. We hope to see you back soon for your next beach vacation!

"Nice stay "

5
User 06/10/2019

We arrived late at night after a long flight. Luckily, we received a room upgrade which was very nice. The room itself was spacious, it could use a touch up though. Breakfast was okay, not too many choices, but nice to have. It was super windy during the nights and the storm shutters got very noisy. That's not the hotels fault, but it was a little annoying. The rest of the stay was great, very friendly staff, conveniently located, lots of parking and a good value for money. Would stay again.

bestcocoabeach, Manager at Best Western Cocoa Beach Hotel & Suites, responded to this review
I am glad to hear that you enjoyed your stay with us. We do have to keep our pesky storm shutters up at this time of year - guest safety always comes first! But hopefully you are able to come back and see us another time when it is a little less windy!

"Snooze /Cruise/Park"

5
jenniferlewis1, Overpeck, Ohio 06/10/2019

We booked as a group of 29 for the cruise packages that they had to offer I can not express how much the whole staff at Best Western made sure we all were taken care of and made sure we all had transportation to and from cruise port and airport ! They have a nice pool area with bar and a great breakfast as well before loading you up to transport you to the cruise port. They had a head count before dropping us off at the cruise port to make sure they did not miss anyone coming back to hotel after the cruise.

bestcocoabeach, Manager at Best Western Cocoa Beach Hotel & Suites, responded to this review
We are so happy to hear that your group enjoyed their stay with us! At Best Western Cocoa Beach, we like to think of ourselves as cruise professionals - I'm glad to hear that we could make it an easy and stress free process. I hope that your group comes back to visit us next time you guys are ready for a beach vacation and cruise!

"Anniversary"

5
Sylvie L, Poinciana, Florida 03/10/2019

We stayed for 2 nights for our anniversary ,got gift bag at checking and offered to checkout 1 hr later . M.Stnaley at the front desk made us feel at home away from home. So professional . Can't wait to go back again.

bestcocoabeach, Manager at Best Western Cocoa Beach Hotel & Suites, responded to this review
Happy Anniversary! We love when guests choose to spend their special moments with us, and what could be more special than an anniversary? Stanley has been with us for 30 years making memories for all of our guests - hopefully he will be here for 30 more and will welcome you again for your next celebration at Best Western Cocoa Beach!

"Beautiful view"

5
Jesse P, Northern Kentucky, Kentucky 01/10/2019

I checked in and was given an upgrade without even asking. The upgrade room had a beautiful view of the ocean from my balcony. I slept very comfortable on a wonderful mattress. I had a very quiet, restful nights sleep. I would definitely stay here again when I am I. The area.

"Stayed the night before cruise"

4
3kiddosfromGA, Clayton, Georgia 30/09/2019

Very nice big room on 5th floor with balcony. Could see the pier and beach. Nice stay. My husband did not like the pillows they were small. Also heard alot of noise outside. Garbage truck getting trash. 2 pools.

"excellent"

5
rohmait1245, Florida 29/09/2019

The cleanliness is very good, our room was decorated, it was something so beautiful that my children were happy with their impression of joy when they saw their bed with balloons. Thanks to everyone who made our stay enjoyable.

"Beachfront coziness and tropical charm"

5
matthew687, Ottumwa, Iowa 24/09/2019

We loved staying at the Best Western Cocoa Beach Hotel and Suites! The suite amenities made for a great home base in between meetings and visiting the beach. This is a compound with both amenities and lots of room for quiet relaxation.

"Wonderful Pre-Cruise Jotel"

4
DanielMichelle, Albuquerque, New Mexico 14/09/2019

We were greeted by Todd at the front desk when we checked in. He was welcoming, gave us information about cruise parking (at the hotel and at the port), and was able to secure a nice upgrade for us to an oceanfront Jr Suite. Our room (707) was beautiful, clean, and spacious with a large corner balcony that have is fantastic views. If we come to Cocoa Beach again we will most certainly stay here again.

"UNEXPECTED PARKING FEES"

3
JanisK, Haiti 31/08/2019

The rooms were great. The location great. But I do no appreciate unexpected parking fees, expecially when I check ahead of time and am told this on their website " Free self parking is available onsite." I was dinged $5 per day on my card after I left. So, if you can't trust that what a company tells you is true, why stay there when there are many other hotels just as good or better? And there you have my review.

"Excellent Hotel and Location"

5
kathy_inflorida, Orlando, Florida 27/08/2019

We stayed at the BEST WESTERN Hotel on Cocoa Beach this Summer and loved it! We had a very nice room with a beautiful view of the Ocean...it was directly on the Beach side. The room we stayed in was clean, well appointed and plenty of room. The King size bed was comfy with an ample supply of pillows. It also included a refrigerator and microwave. Also, the room has a balcony with chairs/table. The generous breakfast buffet was free and offered a wide selection of yummy food! Check in and Check out was a breeze. We loved our stay and would recommend this hotel!

"Best Western Hotel Cocoa Beach"

5
User 27/08/2019

We had a wonderful ocean and beach front room. We liked the atmosphere so much we stayed an extra day . The staff at the hotel were really nice . The front desk staff were especially helpful. Sandy and Sarah were friendly and gave us great suggestions for activity and restaurants. I would highly recommend this hotel and staff.

"Great Location \\ Aging Facilityt"

3
User 26/08/2019

Great location but the rooms need some updates. It is a short walk to the ramp that accesses the beach, you can see the rocket launches from the hotel or beach, and it is close to restaurants. This is an older Best Western that has expanded.The rooms' doors are warped, the equipment (phone did not work, minimum outlets) is old, and the staff was not helpful or just did not know about the area.

"Bday vacation 2019"

4
teamsteepanddeep, San Francisco, California 25/08/2019

We loved the view from our 8th floor room (king) in the tower with balcony . Looked out onto ocean and the pier. The pool was good but crowed . Pool towels at pool . They have several pools . The breakfast was in another building which we walked to. The room was large but was crowed but we found table pretty quick . Typical breakfast choices. The staff was friendly and welcoming. Check in was Aldo at different building . They have about five buildings . Overall great stay and hotel . Plenty of parking close to room .

"Great hotel and perfect location for rocket launch"

5
gregK8511GV, Fort Lauderdale, Florida 22/08/2019

We arrived prior to the check in time but Sandy and Stanley seemed to work their magic and got us immediately in a room. Less than 100 yards to the beach and all the fine restaurants are less than 5 minutes away Stanley and Sandy laid out the red carpet for us and answered all of our questions with great enthusiasm while knowing they get the same questions with every new guest Thanks for a great stay and we will see you soon Capt Greg

"Buildings are VERY different"

3
midwestraveller, Muscatine, Iowa 21/08/2019

We originally booked a standard double/double room in one of the courtyard rooms. We checked in after a later flight and were not so happy with the room. No elevator, so bringing luggage up to the 2nd floor was difficult. We have a little one and being on the 2nd floor also made using the stroller almost impossible. Breakfast is located in a different building so the stroller was necessary to get there. Beds were very small and the air conditioning vent blows right on you. The exterior door didn't seal well and was very hard to open. Room was so small we couldn't even open a suitcase unless it was up on the bed. We also found little bugs all over the bathroom vanity!! We requested a different building after the first night, one with an elevator, and we were offered a king suite for $20 a night more. I think the upgrade should've been complimentary as a result of the bug situation. What a difference! Our room had a balcony, partial ocean view, full kitchen, and living area. Much more spacious than the other room. It was located in the same building as the breakfast area and also overlooked the one of the pools. I think the ocean view building has the most expensive rooms, but this building is by far the best. Breakfast was good, but a little change each morning would be nice. Eating the same thing for a week long vacation got a little old. Great location by the pier. Beach was not overcrowded when we visited. We would return to the king suite building, but definitely not the courtyard building.

"Nice Location by the Pier"

4
Kay076, Boynton Beach, Florida 20/08/2019

Nice motel within a few steps to the beach and beautiful Cocoa Beach pier. Lots of activity in the area. Hotel has clean rooms, large free breakfast, and ample parking. Uber pick up right at the front door.

"Great Value on the Beach of the Spae Coast"

5
Mike M, Cary, Illinois, United States 20/08/2019

This was the second time that I have stayed at this location, and I can say that it was just as good I remember. The pool is great, as is the morning breakfast, and you are so close to the beach that you can see and smell it. I stayed in a suite and it was great. The room had a great lay out and the furniture is modern. Very clean, and a great value for what you get, and where it's located. 100% recommend.

"Value Right on Beach!"

5
michael3512, Miami, Florida 19/08/2019

Very nice and well-kept beachfront property in a quiet area. Very courteous and helpful staff at the front desk. Upon check-in, my room was upgraded to a suite inside the building next to the pool, complete with a large balcony. There are several buildings, including two two-story motel-style buildings and a beachfront tower. Walking distance to Cocoa Beach Pier, as well as to a very clean and quiet section of the beach! Short drive from downtown area, which has more restaurants and activities. I recommend this hotel if you are looking for a quiet and low-key beach getaway!

"Best Western is the best"

5
Gayle P, Cincinnati, Ohio 15/08/2019

Best Western Cocoa Beach is a wonderful resort. The tower is the place to stay. Everyone who works there is always willing to help you. The manager (Jamie) is always available to talk to. I wouldn't stay anywhere else but a Best Western.

"Best Hotel Ever!"

5
User 14/08/2019

I would like to thank you for your excellent staff and we'll taken care of building. My family had originally booked another hotel locally that didn't meet are expectations for security and cleanliness. Your excellent staff set us up with a great room at the last minute, with a great price. This Hotel definitely excedede my expectations for all areas! The complementry breakfast was even good enough to satisfy my extremely picky 8 year old son :)

"Great location and value"

5
dawny3093, Holly Hill, Florida 13/08/2019

Always have an excellent stay. It's our go to hotel since 2012.. great for a family visit or pre and post cruise stays. The new blue flip flop bar is great. Being at the pier is a great benefit as well...

"Disappointed "

1
Russ_wUk, UK 12/08/2019

Sadly not ideal for us. The room number 1101 was not as expected or described - as a suite. It was not suitable for 3 teenagers and 2 x parents - 2 double beds and 1 on sofa bed. The receptionist described it as the best suite on the site - we were excited but soon came crashing down ! The room had a very strong smell of stale smoke and damp. We were on the ground floor and had a view of the car park- what was concerning was the patio doors locks were broken and they were secured together by U shape piece of metal , no net curtains for privacy so everyone had a view when we changed meaning the curtains had to be pulled mostly when we were there and changing. Work needs to be done to modernize the bathroom which leeks water from the shower, across the whole of the floor, the towel rail had fallen off and the light was broken. The shower head is tired and can't work at an appropriate height. It also felt like we were stuck out on a limb where the cleaning team seemed to fail to care for the cleanliness outside the front door, which was flooded when we arrived.

"Great Stay by Cocoa Beach Pier"

4
Norman M, Bonaire, Georgia 07/08/2019

Had a clean comfortable room facing the ocean. The staff were friendly and efficient. Walking distance to the pier for good eats and good times! They have different facilities with a variety of good prices!

"Great location"

4
Joseph S, Buffalo, United States 07/08/2019

Great location, but the room is small, we have found that we get a much better price and deal by renting a condo down the beach with much better views of the ocean. We could not even see the ocean from our room anytime we stayed there. The staff were very nice.

"Great Visit"

5
User 06/08/2019

We had a great visit the weekend of August 3rd and 4th The General Manager Jamie went above and beyond to make our Anniversary trip AWESOME.The hotel was really nice and our room was in the Tower bldg with a spectacular view.

"Awesome accommodations"

5
Judy D, Erie 04/08/2019

Loved this location. Close to beach, great pool, super selections for breakfast, great staff. Had an issue the first night that was immediately and successfully corrected by the management. Very pleased and will return. Thanks to all for a great getaway.

"Good stay"

4
MBaisch, Myrtle Beach, South Carolina 03/08/2019

It feels like an older hotel that has been nicely remodeled. The rooms were clean and comfortable. Great location. Great breakfast. It was multiple buildings, so you had to go to different buildings for different amenities. The pools were a bit small.

"Pool bar"

5
User 30/07/2019

We stayed here for 2 nights and went to the pool to enjoy the Florida sun. Paula has been great! She provides the best service at the pool and makes great drinks! You can also buy bottled water there and other nonalcoholic drinks

bestcocoabeach, Manager at Best Western Cocoa Beach Hotel & Suites, responded to this review
We are so happy to hear that you enjoyed your stay with us! It sounds like you had a great time at the pool, and got to meet our local cocktail rockstar, Paula! I look forward to passing along your kind comments to her, and I hope that you are able to visit us again soon!

"Three day birthday trip!"

4
Cheryl b, St. Petersburg, Florida 29/07/2019

Staff was amazing… Treated us like they really cared! Gave us an amazing room on the top floor with a Great view! Definitely would stay there again! The view from the balcony was fabulous. Wonderful to be so close to the pier!

bestcocoabeach, Manager at Best Western Cocoa Beach Hotel & Suites, responded to this review
I am so happy to hear that we were able to make your birthday trip a memorable one! There is nothing better than spending time on the beach with family and friends. I hope that you are able to visit us again for your next birthday!

"Best value for visiting KSC"

4
User 23/07/2019

Not super fancy, but convenient location and has government rates available. Some units are right on the beach. Nice pool. Easily best place to stay near Kennedy Space Center. Staff were friendly and professional. Comes with complimentary breakfast (which I was too busy to get a chance to try).

bestcocoabeach, Manager at Best Western Cocoa Beach Hotel & Suites, responded to this review
I am very happy to hear that you enjoyed your stay with us! When visiting the nearby Space Center, is it very important to also get in some beach time, and we can help with both! We do offer government rates for those traveling on business, and government discounts for those here for leisure. Whether it's business or leisure, Best Western Cocoa Beach has the perfect room for every guest!

"Great visit to Cocoa Beach"

4
sped1965, Virginia Beach, Virginia 20/07/2019

Upon arrival we were booked in a room in the older part of the hotel grounds. There was a problem with the room so the very kind staff moved us to the tower with an oceanfront view and balcony. Thank you Elissa!! The room was fabulous, the service outstanding. The pool was very nice, but for some reason the bar was not open on the afternoon we were poolside. We also enjoyed the free breakfast. The only minor complaint I had was the fitness room. There was only 1 elliptical machine and it had no power to it, and the cables on the weight machine were broken. The 2 treadmills were in working condition. We had an outstanding stay and I would definitely stay here the next time I come to Cocoa Beach.

bestcocoabeach, Manager at Best Western Cocoa Beach Hotel & Suites, responded to this review
I am very happy to hear you enjoyed your stay with us! We do offer all kinds of amenities such as a poolside bar that is open weather permitting, a delicious free breakfast, and a 24 hour fitness center for our guests. We are always making updates and improvements, such as new equipment for the fitness center, and hope that you will be back soon to see all of the exciting new changes!

"Not so great"

2
User 17/07/2019

The price was to high for such a small room. They didnt give us ocean front room as asked. The house keeping never came in our room. Only 1 elevator worked. The dryer had to be ran twice to dry clothes.

bestcocoabeach, Manager at Best Western Cocoa Beach Hotel & Suites, responded to this review
I am very sorry to hear that you did not fully enjoy your stay with us. While reserving through a third party company can always be confusing, I hope that you are able to visit us again in the future. We have plenty of beautiful oceanfront rooms with a private balcony, and one of our friendly desk agents would be happy to make the reservation for you!

"Friendly staff and great bartender"

5
665sandis, Minneapolis, Minnesota 16/07/2019

Paula at the pool bar was fabulous. Very courteous and helpful! Would definitely come back to see her again! The suite rooms were very nice too. Staff were very nice and the complimentary breakfast was more than you could ask for. It is right next to the pier so it is very conveniently located to shops, food, bars and the beach. I would recommend it

bestcocoabeach, Manager at Best Western Cocoa Beach Hotel & Suites, responded to this review
Thank you for your review, and coming to visit us at the beach! Best Western Cocoa Beach is known for the best location, the best staff, and of course the best cocktails! I hope you are able to visit us again soon!

"Lots of fun"

5
User 15/07/2019

Had a great time. Hotel was clean and well maintained. Right next to the pier and beach for easy access to the water. The staff was also super friendly, especially Paula at the blue flip flop. She was amazing and had a ton of great tips on places to go in the area.

bestcocoabeach, Manager at Best Western Cocoa Beach Hotel & Suites, responded to this review
Thank you for your review! I look forward to passing along your kind comments to Paula, who is always ready for a good time at the pool bar! I hope that you are able to visit us again for your next beach vacation.

"So close to the beach!"

4
Jessica H, Delray Beach, Florida 15/07/2019

We loved staying at the Best Western in Cocoa Beach. The room was clean, staff were very very polite (we loved Paula out at the pool bar!!!) and it was right on the beach. Would definitely stay again.

bestcocoabeach, Manager at Best Western Cocoa Beach Hotel & Suites, responded to this review
It looks like you have your priorities straight. Clean room, awesome staff, and great location. We hope to see you back again soon!

"Location is great and rooms are clean; service and amenities could be improved"

3
Nicole V, United States 15/07/2019

The Good: The location of this hotel is awesome. The rooms and hotel overall were clean and nicely decorated. The Average: It's a free breakfast and the quality shows that it's free. Service during check-in/check-out was quick, but personality lacked a bit. Improvements Needed: The pool-side bar was only open for a few hours our entire trip (and weather wasn't a factor.) As I planned to sit beach and/or poolside with a frozen drink in one hand and a book in the other this put a damper on my overall vacation. Don't advertise it if you're not going to open it.

bestcocoabeach, Manager at Best Western Cocoa Beach Hotel & Suites, responded to this review
Thank you for your review, we are so happy to hear you enjoyed our excellent location right by Cocoa Beach Pier! While we do have to close our pool bar for safety during bad weather, it is generally open 7 days a week from 12 until 6pm. We are looking to extend these hours soon for all of our guests who want the vacation to last a little longer! I hope you are able visit us again to enjoy a cocktail by the beach!

"Awesome staff, great view, steps from beach, what more could you ask for."

5
User 12/07/2019

We had a very rough day and had actually booked a week stay at a different hotel that was absolutely horrible (mold/mildew on walls, torn carpet etc.) We book here at the last minute for just one night while we found different lodging and honestly the staff were so nice, that they upgraded us for free and just completely made our day turn around 100% for the better. We were in the tower room on the 7th floor. The view was absolutely amazing, from the private veranda and the windows. We loved it so much we extended our stay. This hotel is literally just steps from the beach, just over the footbridge. The rooms were clean, the bed and pillows comfortable, the staff amazing (including the housekeeping staff) it honestly was just a great stay. We plan on returning every year for our anniversary, a new tradition has been born.

"Perfect for Good Night's Sleep"

5
Alexander E, Lawrenceville, Georgia 10/07/2019

Convenient Hotel on the beach which was the perfect way to kick off vacation consisting of Cruising the next day. Close to the ports and yet secluded enough to feel like a pre-vacation vacation. Get an ocean view room for the full experience!

"Great stay, beautiful hotel!!"

5
User 10/07/2019

Great stay, beautiful hotel!! We had a great time on our way to our Cruise. Thank you for everything. The breakfast was great the pool was great the front desk was great. Loved the rooms. My family and I had a great stay.

"Great Stay at the beach"

5
Johnny M, London, United Kingdom 07/07/2019

From the moment Stanley Francis checked us in and gave us one of the best welcome's I have ever received in a hotel we knew we were on a good thing. This is a lovely beachfront hotel, we were on the 7th floor of the tower and had excellent views of the beach and pier. The room was clean and the beds were very comfortable, the small kitchen area was a bonus. There was a good well stocked breakfast buffet each morning and a very nice pool area and bar. All the staff were helpful, a special mention to Gerry and Bob, the maintenance guys, for their tips and advice on dining and drinking options, they even gave us tips on our upcoming stays at Fort Myers and Clearwater. A rocket launch and the appearance of Bill Nye the science guy put the icing on the cake. Would definitely recommend this hotel if you intend to stay at Cocoa Beach.

"On the beach...must book ocean front room!!"

5
SonjeH, Cape Town, South Africa 06/07/2019

Nice clean hotel, simple breakfast... enough to start the day, very friendly staff, beds are comfy, close to Pier which has an awesome restaurant... close to shops... We stayed on the 7th floor and had a great view of the sea and beach. Nice guy renting umbrellas and beach chairs as you go onto the beach... he sets them up too...

"4th of July "

5
V2106OUandreae, Cocoa Beach, Florida 04/07/2019

We came here for a 3 night visit to family and head to the beach. We much better enjoyed the back pool with the bar. Paula from Boston made it extra fun. She is a gem of a person and great bartender! Since we are fairly local, we will definitely be back.

"Decent hotel but a little overpriced for the quality on offer."

3
Excursion02950547665, Glasgow, United Kingdom 03/07/2019

No issues other than we felt that the price of the rooms are a little expensive for the quality on offer. Motel quality rooms at a significantly higher price. Nothing major wrong but for less there are alternatives that are easily as good. The location is very good for the beach, but the restaurants around the property are few, although you will get something and won't starve!. I would not recommend the restaurant within the hotel grounds as we had a bad experience with the manager there who is rather unpleasent. The food wasn't very good either. I would suggest the Bar and Grill adjacent the property as a much better option. The pool area is nice and the breakfast was fine, albeit you have to go to another building across the road to get it, but not a problem really.

"CLEAN!"

5
Daydream14431230803, Plymouth, Minnesota 02/07/2019

This hotel has been around a while, but I was very happy to see how clean it was. The view of the ocean was incredible. Every single employee I came across, including registration desk, housekeeping staff, maintenance staff, breakfast dining room staff...everyone was very friendly and welcoming. It was a nice stay and I'd recommend it to others. It has very easy access to the beach as well. Pay extra for the ocean tower -- it's worth it for the view!

"Don't stay here!"

1
User 01/07/2019

Units are old. Locks on doors are sketchy. AC not working adequately. Second room we were moved had a little bit better AC,but not great. We will not stay there again. Many other hotels to choose from at that exit.

"Fun in the Sun"

5
Sightseer36106531806, Cocoa Beach, Florida 27/06/2019

Hotel is refreshing. Check in was a breeze. Room was cool when I entered, clean, up to date furnishings. Breakfast Buffet was wonderful. Plenty of food and all at correct temperatures. Check out just as easy as check in. Staff friendly and attentive to needs. Pool and fire pits were wonderful.

"One of the best ! , second return"

5
User 27/06/2019

The staff are polite, attentive and responsive .The shower needed correcting and it was made super. TV was not a good picture, a replacement was brought.which was as clear as a bell. The towel rail was loose, corrected immediately and fresh towels brought at once.

"Stay Elsewhere!"

1
Hankerdoodle, Tampa, Florida 26/06/2019

Just stayed at this facility on June 24, 2019 as it was the only place could find a room on short notice trip. Paid $300.00 for one night. Rooms are old and only large enough for 2 FULL size beds. On the room to our left ran into the gentleman on our way out as he was bringing his Hooker up to his room. He was 50+, she must have turned 18 the day before if she was 18. On the right side of our room we had a couple in a shouting match at around 3:00 am. The walls are what you would expect on a 50+ year old facility. The staff was very friendly although they charged me an additional $5 for our Son to park his car there while he visited for awhile. So in summary, stay anywhere else if you can.

"We really enjoyed our stay!"

5
User 26/06/2019

A nice hotel on the beach in the heart of Coco beach, close to everything. We booked a suite and it had a large counter with a small fridge , micro, and sink. We really enjoyed Paula at the pool bar, she was fun and engaging with good tips on food etc.

"Too short"

5
User 20/06/2019

We flew into Sanford airport later in the evening and were transported to Cocoa Beach and the Best Western. Our driver said this hotel was nothing more than a truck stop. He was wrong. The room was adequate. On our way to breakfast (which was very good) we saw the swimming pool in the courtyard. It looked clean and inviting but we had no time to use it. The hotel had independent drivers to take us to Port Canaveral for a reasonable price. I'd stay in this Best Western again.

"Southeastern USA Vacation 2019"

3
User 19/06/2019

Friendly service, Beautiful lobby, Clean room, nice furniture, quiet area, hard bed, A/C barely kept room cool, bathroom exhaust fan to remove humid air sounded like a jet engine, used shampoo containers, glass shelf in bathroom not clean, long hair in shower, no hot water in sink, window view of stairs and parking lot, two blocks from beach, web showed on beach was next door and we had a view of ocean and beach.

"Wedding at Best Western"

5
User 15/06/2019

We got married on the beach at the Hotel and our reception was in the Hibiscus room in the hotel. Our group included 25 people that traveled to the hotel by air and by driving. Jamie in Sales did an awesome job in arranging for our hotel rooms, Shuttle service from the airport to the hotel, hotel to the cruise ship, and from the cruise ship back to the airport. She also did the coordinating of the reception room and Host bar for us. She did an excellent job coordinating with the wedding / reception coordinator ensuring we had the room setup to please us. She was always just one phone call away to reach out to with any problems we encountered. We really appreciated such a dedicated helpful person while planning and executing a destination wedding.

"Extremely helpful"

4
87camillec, Herriman, Utah 15/06/2019

Great place to stay, very accommodating. Kids loved being able to get right to the beach. Anna “banana” was very helpful & her homemade banana bread was delicious! We stayed before our cruise & after. Our room was ready for us both times even when Our flight got us in at 8:00 am.

"A great value in a good location"

4
Wattsline, Louisville, Kentucky 13/06/2019

This hotel was not our first choice for our vacation, but were forced to "downgrade" due to the higher seasonal rates at our usual 3-star hotel. Reviews on TripAdvisor lead us to the BW and they were spot-on. The hotel is clean and well maintained. No problems with noise, good shower, and great mattresses. The breakfast buffet is EXCELLENT! The food is actually cooked and not microwaved like at other hotels. Only negatives: The hotel is spread across multiple buildings and only one is actually on the beach. Otherwise, it is a short walk. The hotel management needs to look at improving their measures to control pigeon nightly roosting habits outside of the rooms.

"A gem of a hotel on Cocoa beach!"

5
Babyjosie98, St.Louis, MO 10/06/2019

We love staying at the BW when at Cocoa beach! Love the new firepit area so much! Will be perfect for our Jan cruises when it is cool at night! We had a suite and it had plenty of room for 6 of us for a couple nights. Breakfast was very good and great choices! One of the ladies that worked there had made a loaf of fresh bannana bread and brought it around to all of us! We also love how close to Cocoa Beach pier we are when staying there! We had some great seafood! We will be back!

"A quality beach resort at roadside hotel prices"

5
792laurencer, Delray Beach, Florida 08/06/2019

The first thing a guest will notice is that this is not your father's Best Western. From the moment one walks into the lobby the property says “resort.” The entrance is a bit tricky to find, though – it's tucked away in a building attached to a restaurant behind a bank (as opposed to fronting North Atlantic Avenue like most properties in the area). Once inside, though, guests are treated to a Nescafe coffee machine and hot popcorn. The staff here is impeccably friendly and professional. Everyone, from the desk clerks to the maintenance and housekeeping staff, goes out of their way to assist in any way possible. I truly felt like an honored guest. Being more of a “resort,” the property is spread out amongst a number of buildings. Across the street from the lobby building are three lowrise, two-story courtyard structures in the old traditional “outside entrance” style. Rooms here either face a street or courtyard with a fire pit and pool. There's a larger building towards the main avenue which contains suites, as well as the breakfast room and fitness center. It also has a pool. Finally, there is the Ocean Tower. This is a high rise building which faces the beach and ocean. These are, for me, the most desirable units with balconies and kitchenettes, in many cases. The “price” one pays for the better accommodations, though, is a long walk to get to the nearest pool and a much longer one to get to the lobby and the suites building which houses the fitness center and breafast room. Those with mobility issues might want to take note of this. There is ample parking close to every building (for a small fee, which is new as of this year). The advantage of the Ocean Tower's distance from the other buildings, though, is its proximity to the beach. There are walkways which lead over the dunes down to the sand on both sides of the Ocean Tower. I'd stayed here before but last time I was in one of the three courtyard buildings, on the ground level (of two floors), with an outside door to the street. This time I asked for a room in the Ocean Tower and I was on the top floor with a partial ocean and city view, full kitchen, and large balcony. It was like night and day. My room appeared newly renovated. The foyer, separate vanity, and bathroom have a beautifully patterned tile floor. The bedroom area's carpeting was also free of stains. Save for some scuffs along the wall near the door, the walls appeared freshly painted. There was a granite countertopped kitchen with cooktop, large microwave, and full size refrigerator, equipped with utensils, dishes, pots and pans, and glassware. Furnishings are contemporary and eclectic. There were plenty of AC outlets on the walls and lamp bases, with ample workspace and an adjustable desk chair that worked as expected (which is not always the case). There was colorful artwork adorning the walls which was set off nicely by the fresh white paint of the walls and ceiling. The wall unit air conditioner worked well and was quiet. The bathroom was spotless. All the faucets and fixtures were gleaming and clean. Even the showerhead, often stained from mineral buildup in even the nicest properties, was clean and shiny. Bath amenities leave a bit to be desired but hotels seem to be skimping on that even at higher price points. More important to me are a high pressure shower with hot water, and I was quite impressed. This was one of the most powerful showers I've experienced in my many travels. The balcony was a huge plus with a stunning view of both the ocean and city. Being exposed to the humidity and salt air normally takes its toll on these beachfront hotel balconies but this one did not show it. Even the railings and furnishings were free of stains. The balcony furniture, two chairs and a table, also looked brand new. I spent quite a bit of time in the pool area. The deck was clean and there were plenty of chairs and lounges to go around. The poolside bar was crowded and everyone seemed to be having a terrific time. The free breakfast was standard hotel fare except for the surprising pancake machines. Waffle makers are ubiquitous at motel breakfasts. Pancakes? Not so much. It was a nice, unexpected touch which both adults and kids enjoyed. At every turn there was something surprising and unexpected to a seasoned road warrior who's used to cookie cutter hotels with similar layouts and amenities. I've stayed at a dozen properties in the vicinity. This is an affordable beach resort that may be the best value for the money in the area.

"Cruise"

5
User 07/06/2019

Great hotel we could park there while we were on our cruise for a lot less than parking at the ships terminal. transportation was available and had a wonderful time. The beds were very comfortable and the people were very friendly.

"BW Cocoa Beach"

5
Joe M, Irwin 07/06/2019

We booked our first ever cruise and found BW. The staff spent many minutes on the phone describing the options to “Snooze and Cruise” with them. They arranged shuttle services for us at a comparable price (as I did try both our booking and allowing them). They were very accommodating allowing us early check in and late check out. All amenities and activities that we need are within walking distance. We plan to return!

"Cindy & Larry's Wedding"

5
User 06/06/2019

The staff at Best Western are awesome. Paula the bartender especially. She's very friendly and a very nice person. We consider her part of our family. James at the front desk made our check in very memorable. Thanks for the memorable experience. We will definitely return. Thanks Best Western, Cocoa Beach FL.

"Best hotel in Cocoa ! "

5
emwest84, Orlando, Florida 04/06/2019

I love this hotel! I first stayed here bc it was the closest beachfront hotel to the SpaceX launching zones. For fans of launches this is a great spot . You step on to the beach from resort , look to the left and can view spectacular night launches !!!! We've not missed a single one ! Prices are great . Every stay but my last stay I was in a “Tower” room . The tower building is the beachfront section and offers private balcony's and beautiful views of the Atlantic . My last stay was in a suite with a kitchen. This room offered a lot of space & Views of the ocean . It is also the building where they serve the complimentary breakfast daily so that was a huge plus. I have not stayed in the exterior rooms. The hotel/resort is divided in 3 sections. This is nice bc it allows guests options based on their budgets . The check in staff is always friendly and accommodating. We had an issue with our remote on our last visit and maintenance got to our room and fixed it IMMEDIATELY. Highly recommend this place !!!!

"Nothing Fancy. Average Hotel"

3
fatdaddyslim, Altamonte Springs, Florida 03/06/2019

Staff was friendly and polite. Loved the closeness to the Beach. Breakfast was pretty good. Like other reviews, smokers on balcany. A/C was struggling to keep room comfortable. Cons: charging $5 a day to park at the hotel you just paid to stay at was a surprise. This charge is not listed anywhere on web site or during booking. A little hiden gotchya.

"Good hotel"

5
Venture56503841299, London, Ohio 31/05/2019

Close to the beach, reallyrfriendly staff, great for cruises due to being close to the port and they will drive you there. I have stayed at this hotel for the past 6 years and no issues besides other people.

"Great Location, Poor Ammenities"

2
jartravels, Charlton, New York 27/05/2019

Our recent stay was not what we planned. On a positive note, our room was clean and housekeeping was very friendly. We are thankful for the public beach that was kept clean. The negatives- pools were dirty. We never saw anyone cleaning them and guests were fishing out the garbage and litter. Everyone smoked. There were cigarette butts all over the grounds and guests smoking off the balconies. Food and debri from the night before was left on the patios when the pools opened again at 8 AM Needless to say, we didn't get to enjoy any swimming in the pools. This was a promo offer from Holiday Inn Vacation Club. I wouldn't make a second visit here.

bestcocoabeach, Manager at Best Western Cocoa Beach Hotel & Suites, responded to this review
I am very sorry to hear that you did not enjoy your stay with us. It sounds like you were with us for a very busy Memorial Day weekend! While we do frequently have multitudes of guests enjoying our pools, firepits, gardens, and beaches, we do our best to keep our areas fresh and tidy for everyone. I apologize that we fell short during your stay. I do hope that you get the chance to visit Best Western Cocoa Beach again, we have lots of exciting new changes coming up!

"Memorial weekend 2019"

5
Sunshine46256219619, Orange Park, Florida 27/05/2019

We visited Cocoa Beach, FL for the first time ever this Memorial Day weekend. I'm so glad Best Westeran Cocoa Beach Hotel & Suites is where we stayed. The access to the beach was just a few steps away, breakfast which was included had a lot of variety and the employees in that area were very attentive, the staff at the lobby had great customer service, rooms were comfortable and clean with mini fridge, microwave and table to eat (standard room), pool was heated to a very comfortable temp and they're so close to the pier so the location was phenomenal. Can't wait to go back!

"Thunder on the beach!"

5
User 20/05/2019

had an Oceanfront room with my family for the races. The room was Immaculate and the view spectacular! I had one issue with the toilet and maintenance came up within minutes and had it fixed within 20 minutes his name is Mike and he was very professional and courteous and efficient. my housekeeper was Patricia again very professional and sweet and helpful I needed some lotion and she got me some right away.

"Good Location - Close to Cocoa Beach Pier"

4
Pat S, Central Florida, Florida 19/05/2019

We are Best Western Rewards members. This BW was not quite what we've come to expect. Probably because it is really spread out...multiple buildings (may be due to acquiring other hotels). Breakfast is served in a building that's a bit of a walk from the other buildings. "Tiki Bar" is by the pool. Open until 6 pm and cash only. Cannot charge to your room or even use a credit card. No problem as we had cash. Paula told us they are working on getting that changed. Rates are on the high end. I believe that's because the hotel is so close to the port where all the big cruise ships arrive and depart. Passengers book a few extra days on either end of their cruise. Good location.

"Good Location "

4
ivynmorgan, Springfield, Missouri 18/05/2019

We got to the hotel pretty early and thought we would check and see if we could check in. I was so surprised our room was ready and hey let us check in. I will admit the set up for this property is different. There are multiple buildings. We reserved a suite and were given the top floor which was a nice ocean view. The suite was plenty of room for the three of us. I picked this property for the location and it was perfect. A few steps to the beach and the pier is right there. We were able to walk right across the street to Publix and 10 minutes to Ron Jon. I am sure there are nicer properties in the area but if you're looking for a beach property that is very conveniently located and clean, then you won't be disappointed. The staff was very friendly and we had no issues at all. I would not hesitate to return!

"Hotel is awesome"

5
Karolyn H, Altamonte Sprin 11/05/2019

love this hotel, The staff the rooms are awesome. We go every year. We are apart of the bbw group and always feel welcomed and treated lije family. From the check in to check out they go out of their way to make you feel welcomed.

"Very nice stay"

4
83jefferyt, Saginaw, Michigan 08/05/2019

Room was very clean, staff was very polite and professional. All in all a great stay. Had to walk to a different building to have breakfast and to check out, but nothing wrong with that. Breakfast was great. Bed was comfortable and again the room was clean

"Beach Front High Rise-Easy Access to the Pier"

5
iSightC, Allentown, Pennsylvania 08/05/2019

There's a reason this hotel is so highly rated. We had a fabulous experience. My friend and I stayed in both the standard room and high rise, beach front room sections. In both situations we got to experience all the great amenities of the property. Or room in the regular section was positioned within a few steps to the beach access. Our beach front room in the high rise was GLORIOUS. We sat on our balcony porch with our coffee and watched the sunrise! My friend meditated overlooking the ocean, basking in the sunshine. It was an excellent escape from the cold northeast winter. We could have swam in the two (heated) pools the hotel offers (but still too cold outside for us). Hot and cold breakfast options were stellar and the hosts kept everything supplied. Two fire pits are available with chairs and cushions for lounging. In the evening we walked to the Cocoa Beach Pier for dinner. We also went to O'Hana J's right in front of the hotel (discount offered for hotel guests). Everything was so close, the staff was friendly and accommodating, parking was free and it was a short (10 minute) drive to old town Cocoa Beach. Full grocery store across the street…short walk (15 min) to Ron Jon's. When I booked my stay I became a member of The Best Western Loyalty Program and was chosen by the hotel as member of the day. At check-in I received the opportunity to try my luck at a nice gift. What a wonderful surprise!

"Absolutely awesome! Be sure to get the beachfront balcony room."

5
PerfectFlask, Pueblo West, Colorado 06/05/2019

We had a terrific stay here. Absolutely loved it! Tatiana & Jaime at the front desk took great care of us. They even stored our luggage for us on the front-end and back-end of our trip so we didn't have to lug it around while waiting for the shuttle. Our room had a balcony overlooking the beach/ocean and was a 1 minute walk from our room to the beach. "Anna Banana-bread" makes awesome homemade banana bread. She said she has been doing it for 8 years. She was awesome. Definitely get her homemade banana bread at breakfast. We ate on the pier and were definitely not impressed with the food and the cost was $30/pp. We ate at the Ale House across the street from the lobby and it was fantastic. The fish & chips was spot on and the beer is cold and not over-priced. If you go to the Ale House, ask for Jade. She was a ton of fun and did an awesome job. She only works weekend lunches though. We will definitely be back to this BW.

"They deserve a five star this time."

5
RONNIE F, Orlando, Florida 02/05/2019

MY wife and i was planning a short stay in coco beach so we were looking for hotel there we did stay at this BW three year ago n it was very bad but not this time this hotel has change from0/10 to 10/10 i meant WHAT A GREAT COME BACK, lets start with the front desk by a girl name Chelsea what an amazing customer service it was one of the best we ever had at a front desk and please do keep her we ask for beach towel and a guy by the name Daniel gave it to us.everyone was nice and helpful.I was not going to book this hotel never again cause of past experience but ofcourse my wife told me to give them another chance and im so glad i did and on our next visit BW it is.Thank you guys everyone neds a second chance. Our room was very clean and very nice.we will be back very soon.

"Wedding weekend"

5
lew522, Richmond, Virginia 29/04/2019

We stayed as guests at a wedding and had a great time. The pool was warm and well kept and the fire pits were beautiful. Being able to walk to the cocoa beach pier was amazing. The breakfast had everything I wanted and the front desk staff were kind.

"First visit to cocoa beach!"

5
mirrlauryn, Greensburg, Pennsylvania 28/04/2019

This is my husbands and mine first visit to Cocoa Beach. We had a lovely room on the fifth floor in the tower building the view was beautiful! But we have to say our trip was made even more special when we met Paula at the pool bar she was fantastic!!! She told us some great local places to eat and she was spot on with everything. We spent more time sitting at the bar with Paula then we did at the beach. Our next visit to the area we will come looking for Paula! Hate to go back to Pittsburgh.

"Great costumers service!!"

5
rossyr295, St. Johns, Florida 28/04/2019

Very clean rooms with nice views and excellent location, the service has been fantastic. we were surprised with the breakfast buffet they had more than a continental and tasted very good, will definitely come back here.

"Good for one Night"

3
320Dom, Lucerne, Switzerland 26/04/2019

The Hotel is perfectly located at the Beach, but the rooms had their best times years ago. We had a Junior suit at the Beachfront, lower floors and really felt uncomfortable without a safe in the room. A renovation would be appropriate, especially the bathroom and showers. They also charged 5 Dollars for parking per night.

"Beach Vacation"

4
CanadaHappytraveler, canada 26/04/2019

We make Cocoa Beach our winter vacation destination every year for the past 9 years. We chose Best Western because of its location (On the Beach) . The staff and personnel working there are great. Restaurants are within walking distance and the Cocoa Beach Pier is only a 5 minute walk. food is good at the Pier. We stay in the Tower part of the Best Western Cocoa Beach and rooms are comfortable and the oceanview rooms are great. The Office staff are top shelf and helpful for all your needs, there is plenty of parking and property is clean and well kept. Perfect place for a family with children, pool is heated and food is good at the breakfast. We shall return!

"Would not recommend"

1
User 25/04/2019

Requested a quiet room. Was given a room right on the street. So noisy. Had to kick the door every time I was getting in or out of the room. Room was smelly. Old sheets on bed. Was supposed to stay there 5 nights but after the first night, I left next morning to a different hotel.

"Wonderful hotel in wonderful location"

5
michaelpR9316AK, Clermont, Florida 22/04/2019

Outstanding staff from the front desk personnel to the house keepers. I felt everyone went out of their way to make our stay enjoyable. Room was very clean and well lit. Breakfast was very good with a large selection of both healthy and decadent food. I will be back!

"Great Location"

5
Sherpa31096659721, Pasadena, Maryland 22/04/2019

Outstanding location. We stayed at this hotel for two nights and didn't have a car and were able to walk to many places. Room was very clean. When I booked the room the person I dealt with was very helpful in setting up transportation from the airport and to the cruise terminal. Would definitely stay here again.

"10/10!"

5
sarabI9922RV, Hampden, Maine 20/04/2019

Easy check in & out. Clean room. Junior suite rm 801 has an amazing oceanfront/corner view! Front desk service was excellent and they even called to make sure the room was ok! Breakfast was great! Pools were clean with plenty of chairs, tables and even a poolside bar! If you're not into pools, the beach and pier are just footsteps away!

"Don't go for the pool."

4
ReneeBK, Muskego, Wisconsin 19/04/2019

Great location, very clean and quiet. There's a Starbucks and a nice bar just off the lobby. There's also a really big store attached to the lobby. There's also a grocery store across the street. The room is clean and quiet. Small refrigerator and microwave in room also. Pool area is very small. Only 5 lounge chairs and one table in the area. You can rent “beach” chairs for $8 for the day if you desire. Otherwise it's a towel on cement.

"Cocoa Beach"

5
User 18/04/2019

We love this hotel. This was our second trip here. Great value for the money...steps from the beach and the Cocoa Beach Pier. Heated pools, fire pits, friendly staff, full continental breakfast included. We will be back!

"1 star hotel at best! Beware!"

1
User 18/04/2019

We did the cruise and stay package. Airport shuttle was great. Hotel room was the worst ever! Building B should not be used! Our king bed caved in, ac unit sounded like a helicopter landing pad. Room smelled musty. We spent $390 for a one night nightmare. Tried to change rooms, we were told nothing available. We won't be back.

sarahwE8427BB, Manager at Best Western Cocoa Beach Hotel & Suites, responded to this review
Ms. Janeen, I am very sorry to hear that your stay with us was not 100% perfect. We take our guest's comfort very seriously, and I am sorry that we were sold out of the suites which you requested to be moved to the night of your stay. Because your rate included round trip shuttles to the airport and cruise terminals, the rate was a little higher than our usual. Typically, our rates are rather competitive, considering our perfect location directly next to the Cocoa Beach Pier and area restaurants and shopping. I hope that you will visit us again, as I would like to welcome you back to stay in our Oceanfront Tower building with private balconies viewing the Atlantic ocean. Although it is not the suites where the rest of your party was located, the sunrise over the beach is a view that is unforgettable and something that should be experienced by all.

"Everything you expect -- no surprises!"

4
Carolina2CalianBack, Fayetteville, North Carolina 11/04/2019

Easy to find and close to a beautiful park. Room was spacious and clean. Breakfast was more than adequate. Parking was a little sparse the first night but I did find an actual space. Area felt very safe.

sarahwE8427BB, Manager at Best Western Cocoa Beach Hotel & Suites, responded to this review
We are very happy to hear that you enjoyed your stay with us! We hope to see you back soon for your next beach vacation!

"Great hotel, Great location"

5
Pioneer45540777285, North Bend, Oregon 11/04/2019

Great hotel just steps to the beach. Two pools. Great breakfast. We saw one bug (roach) in the room on our last day, but nothing major. No other bugs spotted. Room was very clean, hotel was very clean. Rooms were quiet even though we were very close to the pool. Beach is a public beach, but nice and only maybe 200 feet away from our hotel room over a wooden bridge/ walkway with a shower. Chair and Umbrella rentals right there. Fire pits at night by the pool were great.

Best Western Co... C, Manager at Best Western Cocoa Beach Hotel & Suites, responded to this review
Thank you for your review! We're so happy to hear that you enjoyed your stay with us. With our fantastic location, multiple pools, and fire pits to relax by at night, we are the prime location for a perfect beach getaway. We can't wait to welcome you back to enjoy!

"Great place "

4
hhrn87, Cape Canaveral, Florida 07/04/2019

Customer service is outstanding!!! Chelsea is so nice to everyone. We stayed before and after a cruise. Close to pier and right on the beach. Rooms need updates but are clean. Service 10/10, location 10/10, pool 10/10, rooms and bedding 5/10.

Best Western Co... C, Manager at Best Western Cocoa Beach Hotel & Suites, responded to this review
Thank you for your review! I am so happy to hear that you enjoyed your stay with us, I look forward to passing along your kind comments to Chelsea (who is pretty awesome). We are constantly updating and improving our rooms, including replacing all of the mattresses on property. We hope to see you back soon to experience all of the exciting changes!

"Great stay!"

5
User 07/04/2019

Nicole at breakfast was so wonderful. she asked me about my day , how long i was staying for ect. she was making sure each table was nice and clean. she let me know if i needed anything to talk to her....

Best Western Co... C, Manager at Best Western Cocoa Beach Hotel & Suites, responded to this review
Thank you for taking time to write a review. I am happy to hear you were able to experience our excellent breakfast, and even better, the staff! We look forward to welcoming you back soon.

"Perfect and great value."

5
User 06/04/2019

Lovely over all trip. They were super kind and caring staff. The breakfast was perfect and the location is right next to pier. They are also pet friendly which was perfect for us. We will be back. My only issue was the room had an oder of stale beer.

Best Western Co... C, Manager at Best Western Cocoa Beach Hotel & Suites, responded to this review
We appreciate your review, and are happy to hear you enjoyed your stay with us! We hope that we can welcome you back to the beach for your next vacation soon!

"Great Location; Amazing Staff;"

3
Dreamer45789384170, Coconut Creek, Florida 04/04/2019

This hotel is situated in a great location that is close to Kennedy; Downtown; and the beach. The Staff is amazing; friendly; and attentive to any need you may have. The rooms however are so so based on $ spent. If your interested in location only, this is a great stop. Just didn't expect the rooms to match up with price.

"Great place to stay!"

5
User 03/04/2019

Great place to stay. Staff was beyond helpful. Any time we needed anything they were always there to help. Always said hi and asked if we needed anything. Hotel is located next to the pier and the food there and atmosphere is excellent. Both pools are nice however they were a bit too hot. Needed to turn the heater down. It felt like a bath. Otherwise our king size suite was wonderful and our week stay was great.

"Beautiful view and great hotel service"

5
User 03/04/2019

I stayed in oceanfornt room. Great ocean view! I enjoyed sitting on the balcony and watch the beautiful sunrise and sunset from and to the sea. I'll remember that view forever. 3mins walk to the beach or swimming pool to enjoy water and the nice weather. Clean and tidy room. More importantly, the hotel staff including Mr. Stanley Francis, Ms. Mariya Klymenko and Ms. Tatiana V and many many others have provided kind, efficient and professional help. I appreciate it. If I have another chance to come back to cocoa beach, I'll come back to stay here again.

"Spring Break"

2
gingeresnap1, York, Pennsylvania 02/04/2019

I stayed in this location for my spring break.. there were issues from the beginning.... 1. I had to use my shoulder to open my door because it stuck so badly, then room smelled like chlorine... to the point that I left my door open for hours before I had to go to sleep. 2. Notified the front desk as soon as I could,the door was supposed to get fixed but it didn't. Then they were going to air out the room.... that also didn't happen. So I was moved to another part of the hotel. 3. In that move I was upgraded to a king suite which I totally appreciated however the refrigerator didn't work. The freezer was cold but the bottom portion wasn't. It took another day to get it rectified. 4. I didn't sleep very well either.... I guess because I had so many other issues. First impressions are always supposed to be the best. Well my firsts were not that great so I won't stay here again.

"Perfect for my mini getaway"

4
User 02/04/2019

Perfect location, on the beach next to the pier and walking distance to many great restaurants. I have to say my favorite was the pool, it was so warm and the bar tender at the pool Paula was so accommodating and friendly. Also the rooms were clean and spacious. I will not hesitate to return.

"Pool bar"

5
User 26/03/2019

The hotel itself locations rooms breakfast etc are just fine. Paula at the blue flip flop (poolside bar) was super nice can mix a darn good drink and gave us awesome recommendations as to where to eat shop grab a drink etc. so nice to get it from a local!! Her info didn't disappoint!!!

"very good"

5
User 26/03/2019

Excellent stay no problems clean and a great breakfast 2 minute walk to beach had a great time Thanks to the mother and daughter breakfast staff they deserve to be recognized often times the people who do the most are not thanked!!

"Relaxing stay."

4
LeighAnn M, Newman Lake, Washington 25/03/2019

Our room was very clean. Comfy & clean beds with plenty of pillows. Breakfast was ok, not spectacular but ok for a Days Inn / Best Western. Location is hard to beat as we were just 1 block away. Friendly staff.

"Janice"

4
User 21/03/2019

The location was great. We were close to the pool and the beach. Our room could use updating for the price BUT it was clean and every staff member we encountered were friendly and accommodating. The staff that cleaned our room daily were fantastic. We never had to call the front desk for towels or anything. Paula the bartender was FANTASTIC!

"Good hotel for Kennedy Space Center"

4
marcelkortenbrede, Munich, Germany 21/03/2019

The hotel was good, nothing fancy but works if you need a place to stay close to Kennedy Space Center. It‘s only a 20 min drive from the hotel. The Cocoa Beach is really nice and there are some good restaurants around the hotel.

"The Good, The Bad"

3
sjdee, Ontario 20/03/2019

We stayed here during March Break for three nights. We were in a garden room with two double beds. Check in was smooth and easy, they had a room ready for us early. Staff was pleasant all around. The breakfast area was well laid out with two different rooms available to get food and eat in. I believe one was an overflow room to accommodate the many guests. The breakfast had both hot and cold items, no complaints here, it was well run. There are four buildings associated with this Best Western plus a separate building for checkin. Location was excellent, the beach was at one end of the resort and the Pier was very close. We were able to walk down to Ron Jon's, it took about 20 minutes. There are bikes for rent just across the street if you choose. Also we rented 3 beach chairs and an umbrella for $25 for the day. (this was not associated with the hotel). The hotel grounds had two pools and a nice sitting area with fire pits. Now for the bad...the room was extremely small with no place to put our suitcases. There were three of us. The bathroom had no counter space to put anything down either. The microwave sounded scary, we only used it once...didn't want to start a fire. The mini fridge did work fine...yay! Very small T.V. The beds were uncomfortable and the linens were extremely cheap and thin. Lots of daylight under the doors coming through. It is a very old motel. What they should do is bulldoze the two storey buildings down and build new buildings up to the Best Western standards. Up to this point they have been trying to put "lipstick on a pig"...time for brand new buildings...the old ones they are using do not live up to the Best Western name or any of the other Best Western's we have stayed at. I'm sure the higher storied buildings are in better shape on this property, but it is a shame about the motel style buildings we stayed in. We would recommend only the taller beach front building or the suite building to stay in at this Best Western...stay away from the motel section.

"As expected for 109 dollars"

3
danoswede, Grantsburg, Wisconsin 20/03/2019

Great location to the beach. Near the cocoa beach Pier. Easy access to everything you need. Beach rentals right there at the hotel beach entrance. The hotel is made up of several buildings with some being older. Easy walk to breakfast and the staff is excellent. The negative part was the beds were hard and we didn't sleep well and the mini fridge made odd noises that didn't help. I would come back and try to get in a newer building if the beds are better.

"Employees make a difference"

4
indiana47404, Bloomington, Indiana 18/03/2019

Friendly helpful staff, willing to go beyond average to meet guest needs. Breakfast was always fresh, warm and ample. Dining staff did not make guests feel rushed. Hotel is close to the beach and the pool is maintained warm at all times.

"Fun in the Sun"

5
Lynn S, Canon City 14/03/2019

All the front desk staff were so friendly and helpful as well as breakfast buffet staff but we have to say Paula (bartender at the pool) was awesome, very funny & friendly and sent us to some amazing places to eat and see!

"Ocean view and great breakfast!"

5
User 11/03/2019

Had an 8th floor ocean view room which was clean and well maintained. Heated pool and fire pit were wonderful. Nicole and Anna at breakfast were amazing! Professional and went out of their way to get us what we needed or wanted. Anna even brought us homemade banana bread! Nicole cleaned up a couple spills we had and was so kind and gracious. Had a great stay and would love to return!

"Be Careful When Selecting a Room"

4
User 10/03/2019

We chose the garden courtyard rooms since we didn't want to pay for an ocean view room. We were surprised (especially since we are rewards members) that we were assigned a room on the front side of the building overlooking the street and parking lot. Based on the view and the fact that the room was a bit dated, the room was overpriced. They also messed up and forgot to clean our room, however they apologized and didn't charge us for parking. On the plus side, the location is very good and the breakfast among the best that we have had.

"Perfect Beach Getaway"

4
harleyjourneys, Sydenham, Canada 07/03/2019

We had a fantastic stay at the Best Western on Cocoa Beach. We stayed on a high floor in the beach tower and enjoyed it greatly. The room was comfortable and clean with good amenities. Breakfast was served in a central location and was more than adequate. We had a spectacular view of the beach and the ocean and we spent time on the balcony taking in the sights and listening to the surf. The beach itself was wonderful for walking and beachcombing. The pier was a short walk away and we stopped there for drinks and to watch the fishermen/women. The hotel was well located with a Publix grocery store and lots of regular type restaurants within walking distance. It was a good base for a day trip to the Kennedy Space Centre.

"Great Staff - Clean Hotel"

4
pattypoo1962, Nashville, TN 07/03/2019

The staff is amazing. Super helpful. The hotel is set up weird, the suites are across from the actual hotel. There are 2 separate buildings. The breakfast was great. The place was clean. We would stay there again without hesitation.

"VERY NICE HOTEL"

4
Lauri C, Potsdam, United States 05/03/2019

The hotel was a nice place to stay. We stayed in the tower for the ocean view. Loved our stay, only had a small problem with the bill. Im hoping they will have it straighten out soon for me All and all I would recommend a stay there

"Business trip"

4
User 04/03/2019

Property located near beach. It has multiple buildings but of course uses only photo from one on beach location for advertisement photos. Washer made clothes smell and dryer was broke all week. Laundry facilities in building are located in open air central location. Room had odor entire stay despite purchased air fresheners. R Overall room appeared clean and staff excellent. Breakfast always hot and ready at appropriate time. Would stay here again

"Disapointed"

1
Odyssey03867479196, Stockton, California 03/03/2019

This hotel was a MAJOR disappointment. You know that when you rent a room from Best Western that you will not be staying at the Ritz Carlton, but this place is a dump. I was embarrassed with my wife that I had actually rented the place. Definitely will NEVER go back.

"Has gone downhill"

3
Safari54919248954, Milwaukee, Wisconsin 27/02/2019

We have stayed at this hotel several times over the past years. It has gone downhill, but the prices have gone uphill. View of the ocean is spectacular as always, but we'll check other places next time.

"OK for a night's stay"

4
j_donne, Ljubljana, Slovenia 26/02/2019

We stayed in suites with a group. The staff were polite, the rooms were clean. The check-in process was slow though and the extra beds were not prepared. Also, we had to ask for additional towels as they did not prepare enough of them. All in all, it was ok for a night's stay.

"Perfect location, very nice swimmingpool"

4
paolovbossi, The Hague, The Netherlands 26/02/2019

The location is perfect..few steps from the beach and no more the wmin walking to the pier of Cocoa Beach. The room was clean and extremely spacious. Parking in front of the room (5US$ a night). The heated swimming pool was extremely nice. Very good breakfast with a lot of tables to sit.

"Favorite place on the beach"

5
stacrosas, Las Cruces, New Mexico 26/02/2019

My husband and I stay here every time we are in cocoa beach. What a great staff. Maria at the front desk gave us a beautiful room in the towers with a balcony looking out at ocean. Paula at the tiki bar is very friendly and fun to visit with. Looking forward to our next visit.

"Great hotel on the beach"

2
User 26/02/2019

The front desk staff is much more friendly and helpful than previous years, the hotel has been painted and new curtains which are great, the air conditioners actually work well. Great bargain. Sign up for BW Rewards points

Jaime T, General Manager at Best Western Cocoa Beach Hotel & Suites, responded to this review
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

"Excellent staff"

5
joannSouthJersey, south jersey 22/02/2019

The staff, the pool, the fire pits and the location were wonderful. The rooms were musty smelling and a bit run down. Our room overlooked the fire pits and pool which more than made up for the room. Breakfast is ok -scrambled eggs and sausage plus an abundance of carbs. The oranges were outstanding and always available in the lobby.

"Cocoa beach visit"

3
User 22/02/2019

The hotel was in a decent location close to the pier. Pool looked nice. Rooms were ok, but both rooms smelled horrible. The only thing we could do was prop the doors open to help with the smell, but that didn't help much with privacy. If you are sensitive to odors, try somewhere else.

"Cocoa Beach Get Away"

5
Cynthia L, Grand Blanc, Michigan 20/02/2019

We has an excellent stay at Best Western Cocoa Beach. We had a suite with ocean view. The mattress was new and very comfortable.There were very good restaurants within walking distance! We are definitely going back for another vacation!

"Best hotel in Cocoa Beach"

5
buslady, peru, il 18/02/2019

This property is the best hotel in Cocoa Beach. You couldn't ask for a better stay and updates on the property constantly. The rooms are amazing and the staff is the best. The pool area very well suited

"Great location, warm pools and good breakast"

4
canadiantyler, Hamilton, Canada 17/02/2019

We stayed before and after a cruise from Port Canaveral. We were very happy with this hotel. There are two pools to choose from, and both were nice and warm. There are fire pits near one pool which was very nice at night. The breakfast was good and included pancakes, eggs and meat. Very short walk to the beach. Close to Port Canaveral and the Cocoa Beach Pier. The room was clean and spacious. Parking was $5 a day extra.

"Valentines visit 2019"

5
Michael1163, Newtonville 14/02/2019

Stanley was very welcoming upon our arrival he joked with us and made us feel at home! He gave us all the information we needed and remembered our names when my husband talked with him again! The rooms were clean, the breakfast was awesome! There were 2 pools to chose from and the beach who could ask for more!

"Aging hotel needs attention and a better shuttle"

2
NickHeckel, Dunedin, Florida 14/02/2019

We stayed at Best Western Cocoa Beach Hotel & Suites as part of their stay & cruise program -- stay at the hotel before a cruise, take their shuttle to the port and park at the hotel free during the cruise. Well, that's not completely accurate: The shuttle service is subcontracted not a Best Western shuttle. So, to & from the cruise you ride a third party shuttle which stops at numerous other locations and is incredibly late. As for our room, for the price, it was disappointing. Firstly, this is a motel not a hotel -- you access your room from outside. Secondly, the motel is actually a collection of several buildings they have purchased over the years. Our room was aged - clearly in need of a good cleaning and an update. The pillows were old and limp. And the shower curtain rod was dangling loose by one rusty screw. We won't be going back.

"Definitely coming back to visit"

5
User 14/02/2019

From the moment I walked in the door to check in, all hand on deck. Everybody worked together. Smiles and great personality .Thank you again .Chelsea, Elissa, lashawn and Tatiana. I missed a few names. Thanks again for being awesome.

"Spent the night before our cruise"

4
User 12/02/2019

The hotel was overall in good shape. The layout was slightly confusing but it was clean. The breakfast was okay. The shuttle service from the hotel to Port was great. They arrived in time and were friendly. The hotel staff were also friendly.

"Excellent place to stay!"

5
dnowland32, Madison, Wisconsin 10/02/2019

The staff, rooms, and location couldn't have gotten any better! Beach front hotel room, 2 heated pools and the ocean at your finger tips. The garden area had beautiful fire places for the chilly nights. The front desk gave us the warmest welcome and helpful information on the surrounding area. I will be traveling back to this hotel! Special thanks to the front desk for taking such good care of us!

"Mrs B"

3
User 07/02/2019

I made a reservation for an oceanfront room. When we got there we got a room on the 3rd floor where you only see part of the ocean not the beach. Breakfast was served on a different building which was about a block down. Rooms needs to be upgraded, there was a dead cackroach under the sink in the bathroom.

"1 night stay"

5
User 07/02/2019

We became a Best Western Rewards member by giving an email address and was upgraded to an Ocean view room. The continental breakfast was better than most places full breakfast. The room was clean with plenty of towels.

"Great stay!!"

5
michellehicks2012, Bedford, Indiana 07/02/2019

This is the second time I have stayed at this hotel. Stanley at the front desk was very friendly & helpful. The breakfast was excellent. I love this area. Close to the beach. I will continue to stay here on future visits.

"Great place to stay indeed!"

5
User 03/02/2019

We stayed at the Best Western Cocoa Beach for two nights and we had a great time. The rooms were clean, the heated outdoor pool was awesome as were the fire pits and the great breakfast included. The venue is right on the beach surrounded with great shops and restaurants. We will definitely go back. My brother-in-law and his wife had a problem with the room they were given initially so the manager compensated them very well for the inconvenience which was greatly appreciated,

"Great hotel"

4
User 01/02/2019

Absolutely fantastic hotel! Very clean and the heated pool was great. The staff were fantastic, specifically Catee the manager and Elissa and Todd. They went the extra mile. Great location very short walk to the beach. Great for a stay prior to a cruise.

"glad we stayed"

5
ThereGoHappyPeople, Providence, Rhode Island 31/01/2019

Just passing through area and stayed in a garden view room near the path to the beach. Tatiana at the front desk was outstanding in providing information about the hotel and area activities, including a small NASA museum. Hotel appears to be a conglomerate of a couple older hotels, but the property is well maintained. Our room had carpeting in good shape...and was of good size. Hotel is so close to cruise ship port, and you can get shuttles there. Hot breakfast was satisfying. Loved the fresh oranges available upon check-in!

"Excellent service & friendly staffs"

5
Kim H, Saskatoon, Canada 30/01/2019

We stayed here for 2 nites during our two weeks cruise with carnival breeze & Oasis of the seas. The hotel is clean & quiet, check in was a breeze with very friendly staffs. We arrived back early for our 2nd nite after disembarking on our first cruise, the General Manager (Jamie) was able to accommodate and also upgraded us to a balcony suite right away even though check in was 4 pm. Jamie remembered us as soon as we came into the lobby even from last week chaotic guests checking out all at the same time with the Oasis of the seas situation! We will stay here again on our next cruise and would definitely recommend to friends and family. Thanks Chelsea & Jamie for the great service! Kim & Cindy H.

"Girls Cruise"

5
11jennifer11, Buffalo, New York 30/01/2019

We had my daughters 21st birthday cruise booked and decided to stay in Cocoa Beach overnight. The front desk staff was so friendly, Chelsea, she even upgraded our room for our special occasion. Made sure we had everything we needed, and wanted to make sure we enjoyed our time. Thank you for being so friendly and helpful. The hotel was a prefect location. Very close to the pier. We walked there for dinner. Would definitely stay there again!

"Great hotel, can't wait to stay there again!"

5
Navigator37826109056, New Port Richey, Florida 29/01/2019

The location was amazing! The rooms were clean and the beds were so comfortable. The staff was so friendly and offered great service. We stayed before our cruise and it made our vacation that much better.

"Sunrise Wedding Weekend"

5
User 28/01/2019

The Most Amazing Weekend of our life. We booked our wedding weekend at the Bestwestern Cocoa Beach. The staff was Absolutely Amazing from the Sales team to the front desk. Thank you Bestwestern Staff.

"motel to stay waiting for cruiz"

3
David B, Little River 24/01/2019

Hotel was probably very beautiful 30 years ago Showing age but still great to stay and leave car for your trip Staff very polite Great restaurants all around for dinner about ten minutes from port with a way to port

"Loved our stay"

5
MARY W, Cumming, Georgia, USA 23/01/2019

We were pleasantly surprised with an upgrade to the ocean front tower. Each morning, we'd be up just before sunrise so that we could look out over the ocean and watch the sun come up. The room was very clean with comfortable beds. All of the staff members that we encountered were friendly and helpful.

"My favorite beach hotel!"

5
Rero727, Orlando, Florida 20/01/2019

Every time I go to Cocoa Beach, this is where I stay! The staff is super nice and the location can't be beat. They have rooms overlooking the Bach and even the ones that aren't still have a good view. They are also pet friendly, which is always a plus for me and my pug. You can't go wrong. Love it!

"A Gem a Coco Beach"

5
juliemsternberg, Toronto, Canada 16/01/2019

We were able to get a early check in after a early morning flight which was great. We had a large suite room with a updated kitchen. The location was great on the beach, close to the Coco beach pier, restaurants and Publix. My daughter loved the pool, so warm. The suite was well price for high season. We stayed there before our cruise.

"Good but dated"

4
907felicityd, Sydney, Australia 15/01/2019

We stayed for 2 nights in early January. We had a 2 queen bed studio room on the top floor of the 2 storey block. The room was dated but adequate. The air conditioner was really noisy, and didn't seem to work all that well. Shower worked well, with plenty of hot water. Included breakfast was really good with a variety of food. Property is walking distance to the pier.

"Cocoa Beach visit"

3
Romanholiday2018, London, United Kingdom 15/01/2019

Stayed for 3 nights at the end of December. We had 2 rooms and 1 suite. The rooms were clean but slightly outdated. The air conditioning in the rooms were really noisy but luckily werent needed at night time. The pools were both nice but the towel service was lacking, we were chasing after the towel guy and the towels were like hand towels so you needed two. The breakfast was good and the staff were great. If you are staying for a few nights I would recommend as the hotel is right on the beach and you should ask for the ocean view block.

"To compliment Tatiana and Elissa Best Westen front desk employees at Cocoa Beach Florida"

5
User 11/01/2019

We booked the room over the phone when we arrived there were a few mistakes but Tatiana took care of it immediately our room was so nice and very clean breakfast was great the building we stayed in was also very nice and clean they made the stay so nice we will be using Best Western on our next hotel stay

"Great property, great staff"

4
User 08/01/2019

Wonderful property with well maintained lawn and garden area. Pools are very nice with newer lounge chairs and pool towels. Our room over looked the ocean and Cocoa Beach Pier. Walking distance to fun eat and drink venues. Stanley and Tatiana were exceptionally nice and friendly staff personal.

"greatest vacation ever"

5
User 07/01/2019

The front desk staff at Best Western Cocoa Beach were the best. They made our vacation extra great. The place was beautiful. Right on the beach. Beautiful view from the room to the boardwalk. Even had Santa on the boardwalk for the kids. The skydiving Santa's were unbelievable. 100's of them falling from the sky.

"Good location"

4
nonea, roswell 06/01/2019

We stayed 2 nights the beginning of January. We checked in and went to our room to find it being painted. The maintenance man took us back to the office and told them we couldn't have that room. We were given a different room. Apparently the door had recently been painted. When we tried to get out of the room it took two of us yanking on the door to get out. We reported this to two maintenance guys who said they would get it fixed. Everytime we came and went it took two people to open the door. Other than this the hotel was nice. It's on the beach, next to the Pier. The room was clean, beds comfortable. The hot breakfast was good. Free WiFi and two swimming pools on site.

"Christmas and New Year stay"

3
User 06/01/2019

overall the hotel needs a bit of a spruce up. Our room had not been cleaned properly when we checked in, Dirty Microwave and condom packets at the side of the bed. Not enough bedding for the sofa bed.The staff were very pleasant and helpful, but had a problem everyday with not enough towels being left in our room. The breakfast was fantastic and the staff were helpful no problems with food running out .The hotel is ideally placed for the beach and local bars and restaurants, we would book again , but little thinks need tweaking.

"New Years Eve Trip"

4
User 04/01/2019

Excellent Location on the Ocean-- we stayed in the Tower Building.-Rooms have been re-modeled and furnishings are only average. Rooms are very clean and the staff is very responsive to your requests.Free Breakfast is also very good with excellent selection.

"Enjoyed view, Visit, area, and beach"

4
DiverM, Jupiter, Florida 01/01/2019

We stayed in the suites for 3 nights and enjoyed it. Try to request a room with a view if possible. Many of the buildings offer this. Our view was very nice. Breakfast was provided each morning. It would be nice if there was a little more variety from day to day but it was nice to have breakfast included. We went to the space center which was enjoyable. Consider an annual pass if you live nearby as it includes parking and is not much more expensive than the day pass. There was also a travel zoo offer on tickets to the space center when we went. Ponce Inlet Lighthouse is very nice as well and we highly recommend. This is the tallest lighthouse in Florida and has lot of building to tour with nice exhibits. We were put up in the hotel for an IHG timeshare presentation which was very lengthy and unpleasant. This was supposed to take 2 hours or less but took 3.5 hours. Expect a gauntlet of sales people and sticker shock when you eventually see the price. This only applies to the timeshare presentation and not the Best Western.

"Great breakfast & staff!"

5
User 01/01/2019

The complimentary breakfast is really good and Paula is very efficient and helpful. We're used to seeing her tending bar here (and she's a marvelous bartender) so were surprised when we saw her helping with breakfast. She was as helpful and cheerful as ever, so it was a wonderful surprise.

"OK in Cocoa Beach"

4
User 30/12/2018

The location is what offsets any downsides. It is right on the beach and it is a beautiful one. Maybe not from the picturesque aspect, but large, and clean, and kept; and not crowded considering the number of resorts right here. The Cocoa Beach pier is not much more than a stone's throw, and despite the night time activity, it is pretty quite here (with one exception to follow). Cocoa Beach proper is about a mile walk down the beach, and the better option so not to pay for parking. We had a tower room that gave us a Beach view in the loose sense of the term. You definitely want to be on the 4th floor or higher. Our view was blocked by foliage that could be remedied with some grooming. Two pools to choose from is nice. The room, itself, was adequate; dated but clean. The air conditioner, I think, was on its last leg. Noisy and having a hard time keeping up in the mid seventies temps. Summer would be brutal. The noise I spoke of, I am unsure the origin. It was a trumpet at 7am. I can't imagine anyone being that ridiculous in a hotel. In hindsight, it was Sunday morning and promptly at 7. It may have been the beach side Sunday service. You have to walk to get to the breakfast, but not a hike. Not bad as long as the weather cooperates, which it did for us; and it was good. In all, our stay was worth the price of admission and we would stay here again knowing what we know now.

"Perfect location"

4
User 29/12/2018

Clean hotel and friendly staff. The location is outstanding! Direct beach access and Right next to The Pier. There is laundry, pool, pool bar. I didn't try the free breakfast or the onsite restaurant.

"Cocoa Beach"

5
Janet D, Port St Lucie, United States 27/12/2018

We stayed here for Christmas Eve and Christmas day. We stayed in the beachfront tower and it was great. The hotel is older, but well maintained. Our room was very clean, even the chairs on the balcony were clean. We would definitely stay here again if we come back to Cocoa Beach. The price was very reasonable for a beach/balcony room

"Great location"

4
User 25/12/2018

Stayed here one night before our cruise . Rooms were clean and nice. Was close to lots of restaurants and steps from the ocean and pier. Took their shuttle to the cruise port the next morning. The staff was friendly and helpful

"fun in cocoa beach"

4
User 20/12/2018

this hotel has a great location, close to the beach, friendly staff, great restaurants near by. Hotel was clean and the hot breakfast was perfect before we headed out for a day of shopping or golfing or sight seeing

"Convenient location & shuttle service"

4
User 14/12/2018

We arrived late & found that the light in the bathroom didn't work & there were no windows. We decided to tough it out since it was 1am. The next morning we called the front desk who not only sent maintenance to the room but also gave a partial refund. We were helped tremendously by Maryia (Maria). The breakfast was good, location was good. All in all, a pleasant experience, we got the rest & breakfast we needed & the shuttle to & from the cruise ship.

"Cruise package"

4
becksfamily, Indianapolis, Indiana 12/12/2018

Very nice hotel in a nice location on the strip. Parking was safe for the 8 days we were on our cruise. The package included hotel stay, parking, and transportation to and from the ship. Nice bar on the property and other amenities.

"Family Visit"

5
User 06/12/2018

First of all, the staff was very professional and courteous. The room was large and had a nice view of the ocean. The room was very clean and everything worked. The breakfast was very good and the kitchen staff maintained one of the cleanest eating areas I've seen at a hotel in a long time. I would not hesitate to stay here again if I'm in the area. Thank you Best Western for a very enjoyable stay

"Good location, otherwise meh "

3
Skneip, Port Orchard, Washington 02/12/2018

We stayed here over Thanksgiving weekend (higher rates). The ocean view was wonderful. Had a small balcony overlooking the beach. The location was convenient as well. Everything else, well...... The room was not all that clean (I stepped on a piece of glass right after we entered). Plastic cups and minimum amenities, but it does have a microwave and fridge. Breakfast was not bad. Except for the view, I don't think it was worth the money we spent. P.S. the lobby is a couple of blocks away from the high rise tower, so if you arrive at night, it may be confusing,

"Race Day Disappointment"

3
Joe R, Orange Park, Florida 30/11/2018

We booked this hotel in particular because it was listed as a "host hotel" for the November 2018 Space Coast Marathon (and provided continuously running shuttles to and from the race from 7 am- 2 pm) and also because it was listed as a two-bedroom suite. We had four adults and a baby and requested a two bedroom suite. To our surprise - the two bedrooms were actually two rooms with a kitchen. In one room there were two full beds, and in the other room a fold out couch. Talk about odd. Also, the shuttle for the runners was scheduled at 4 and 4:45 am. The first busses didn't show up until about 4;40 am, and there were NO additional busses, so we ended up having to drive back and forth all day. This is unsatisfactory for the amount of money we paid when Best Western increased the daily room rates because of the race and what was supposed to be provided, and then when the all the issues happened, even though it was advertised in their lobby and by their staff, they blamed race officials. This was pitiful. I'm a Best Western Rewards Member and I was highly dissatisfied with this entire stay.

"Questionable Integrity"

1
Passport27751653717, Blairsville, Georgia 28/11/2018

My phone charger was never returned after being moved to another room because of roaches. When moved to another room we still found roaches the day of check out in the new room. The microwave did not work in the new room. They brought us a new one my husband had t set it up because the cord was too short to fit where the other one was. We moved our stuff off the table and put it there. The few good things were comfy bed, and they took off the price of the room for one night. I guess that paid for the charger I never got back and the bugs.

Jaime T, General Manager at Best Western Cocoa Beach Hotel & Suites, responded to this review
Our staff and management team takes the satisfaction and welfare of our guests as our highest priority, approaching our work with a sense of passion and care that is routinely acknowledged by our many repeat visitors. However, it is more than apparent from your commentary here that we did not fulfill our vision statement to provide superior customer care. I extend our apologies and my personal commitment to review the items cited here with my staff to ensure that future guests are not subject to the same experience.

"Park and cruise"

5
User 26/11/2018

This was everything we hoped it was and more We had forgotten something very important at home and with the help of Trevor Edmonds who had checked us into the hotel - he found us a medical supply store that carried the item we do desperately needed - he was so kind and professional -our stay was amazing / the hotel staff were all fantastic- we even got upgraded to a room with a view of the ocean - the port shuttle was an excellent way to get to our ship - also we were able to park for 14 days / all included in one easy rate

"Location location"

5
Garvp175, Bethesda, Maryland 25/11/2018

Great hotel and it is huge! Everything was ship shape and fine.breakfast gets crowded at mid morning but the staff was spot on.Beautiful area with a restaurant in sit3 which was great. Beautiful beaches right there.

"Great Stay"

5
Frank S, North Wilkesboro, North Carolina 23/11/2018

Excellent...Excellent... we had a great stay at this Hotel. The facillites were excellent. The front desk was excellent. The room was large and comfortable. We were located in close proximity to everything. This is the perfect place to stay and park before you go on a cruise. 5 Star.

"Excellent in every way"

5
JasonandJane, Crewe, United Kingdom 23/11/2018

Stayed for 4 nights in a beach front room 610, it had a full kitchen and a massive refrigerator, two queen beds and a balcony, all very quite with comfy beds, elevators very fast never had to wait long, breakfast was a great with lots of choice even tho it was in another building only a minute away, had one small issue with the toilet not filling it was fixed within 10 minutes, all in all a great stay, we will be back, also the pier is a great place to eat and drink..

"Each year we stay at this hotel with cruise parking package"

5
Judy K, Louisville, United States 21/11/2018

As always everyone at this hotel is very accommodating. This year they again gave us an upgraded suite overlooking the ocean. The staff at this hotel is always so good to us and so kind and courteous. They have a great cruise package with parking and transportation to port at a reasonable rate. Highly recommend to anyone cruising out of Port Canaveral.

"Trevor at BW is the man with the hookups!"

5
User 20/11/2018

After a week in Orlando, we needed a break from the craziness and spent a few days at BW Cocoa Beach. Trevor at the front desk was awesome, helpful and friendly. Hooked us up with the best family suite (with ocean views) and it was ideal for a family of 6. Hooked us up with free boogie boards, free beach toys, recommended the best places to eat and places to play. Great stay. Trevor needs a raise.

"good for short trips."

3
User 17/11/2018

hotel near beach and other attractions. Board walk near by, restaurants as well. Breakfast included and enough to satisfied. Room is adequate and has other amenities, like small refrigerator, microwave, etc.

"One of our most pleasant stays yet."

5
Burt T, Smithville, Canada 17/11/2018

Large room, with kitchenette that is well equipped with excellent internet connectivity. Complimentary breakfast has a good selection and very tasty. Comfortable seating. Heated pools, close to the beach, very pleasant staff at the front desk and in the dining area. Tatiana and Trevor were both very helpful. I'd stay here again if in this area. Very pleasant visit.

"Cruising time"

4
Stephen W, Phenix City, Alabama 15/11/2018

We had not stayed in a Best Western for decades. This one will be a must stay when we do our next cruise. Comfortable room, staff very friendly. Great location to ship terminals and also close to two Walmarts for last minute forgotten items.

"Pre cruise stay"

3
Roam46336592564, Brockville, Canada 13/11/2018

We stayed here for three nights before a cruise. Location is very nice. Had a nice view of the beach and pier. Noise from the pier was a little disturbing at night, mainly because the old patio door was single pane and not to tight. Hotel is old but rooms are clean. Was told that some blocks of rooms have been renovated but we were given an old one. All staff are very nice and hard working. Cocoa beach is beautiful. Can't believe there is no new development here. The whole area seems to be old and dated but if you are looking for a beach you would be hard pressed to find a nicer one.

"Great hotel"

5
User 12/11/2018

We always stay here when we come to florida. The staff is always amazing. The breakfast is great. The views are amazing the beach is so close and hearing the waves when we wake up is refreshing. The hotel is super clean

"First night ever in Florida."

5
Cory K, Minneapolis, Minnesota 10/11/2018

Staying overnight before our cruise and Tatiana made our stay spectacular. Seeing I was a rewards member, she provided us with an early check in and a room that was ready. This made our day at Cocoa Beach start early and gave us the opportunity to enjoy the area. Thank you!

"Pre Cruise visit"

5
User 10/11/2018

My husband and I just came to town for a cruise. I must say (with enthusiasm) try the bar that's conveniently located by the pool. The bartender was absolutely wounderful and informative. I'm not a big drinker but Paula somehow gave me exactly what I wanted. Her level of professionalism was astounding! I highly recommend stopping at the pool and asking for Paula!!!!!!

"Lazy with the litter"

1
chitownspow, Key West, Florida 09/11/2018

As I have not stayed at this property, I have visited on multiple occassions since May with a friend in the immediate area. We have logged many an hour unpolluting the beach areas in Cocoa Beach. As of late our focus has been more so on attempting to motivate people to care to a point where they not only refrain from littering but also help to unpollute where if you see something, pick it up. A few times over the summer we picked up the trash along the crossover connecting Best Western-Cocoa Beach to the public beach area. This particular crossover is in the center of their property, although usage is not restricted, the crossover is primarily used by their guests and their employees. On the beachside of the crossover they have a shed where they store beach chairs used by their guests on a very regular basis. Additionally toward the end of the crossover nearest the hotel there are two showers for their guests to rinse off. Sounds fantastic, huh!! During my first call to the hotel and in speaking with the front desk manager I was told that Brevard County is responsible for clean up of the crossover but the manager would talk to their maintenence department. "Okay, thank you". A few weeks passed and we made it back over to the that particular crossover. As you approach from the hotel side you catch the sun shimmering away on a large silver aluminum can under a bush just out of arms reach. The very same can was there a few weeks prior. Second call to hotel, same manager, for the most part the same conversation. Difference being this time she took down my phone number and said that she would look into the issue further and give me a call back. And now a couple weeks later and not only is the same can still there, at this point at least 50 plus pieces of litter visible on the ground in the wooded sections to either side of the crossover. Why? I personally could not care less who is technically responsible. Any company that generates business based in its location yet takes the maintaining of that location for granted, well I guess that would be for you all to decide whether or not to give them your business. Give a Hoot, Unpollute.

"Room with a view"

5
Sheri G, Kansas City 05/11/2018

Right on the beach. Close to the pier. Breakfast is awesome. Staff is friendly. GREAT for a pre / post cruise stay. WILL DEFINATELY STAY AGAIN. oh wait.... we did. Grocery store right across the street. Great for purchasing anything we forgot OR shampoo and liquids we did not want to pack in our luggage on the flight. ( took off just enough weight so we were not over the limit on weight for luggage on the plane)

"Great Hotel"

5
User 05/11/2018

I really enjoyed my stay at the Best Western at Coco Beach. I had a beautiful ocean view with a deck so that I could see the sunrise. The hotel room was perfect! It was clean and the bed was very comfortable! The front desk was friendly and nice. I would stay here again.

"Before Cruise"

2
Pioneer59841998010, St. Petersburg, Florida 05/11/2018

Thumbs UP! Location, location. Close to everything. Good breakfast. Nice room. Beautiful view.Easy check in . The suite was super for getting everyone together before we sailed. Close to a Walmart for last minute pick ups & Ronjons for tourist items.

Jaime T, General Manager at Best Western Cocoa Beach Hotel & Suites, responded to this review
Thank you for choosing our hotel for your travel's in Florida's Space Coast! It appears you had a wonderful visit - "nice room, beautiful view, easy check-in" yet we somehow only garnered two bubbles for your review? We look forward to serving you and your family the next time you sail out of Port Canaveral!

"Excellent experience!"

5
Lori W, New Richmond, Ohio, United States 04/11/2018

Best place we have visited in a very long time! Rooms excellent. Tatiana and Troy were beyond nice and extremely helpful. Quickest check-in experience ever! If you are in Cocoa Beach this is the place to stay!

"Ocean sounds and beautiful views"

5
phonecianpilot, Clarksville, Maryland 02/11/2018

We had a wonderful stay in their ocean front tower. Loved the sound of the waves crashing on the beach and gentle warm breeze caressing me while taking a nap on the balcony. Pool was heated and very comfortable. Huge warm breakfast with the new automatic pancake machines. Will definitely return and highly recommend.

"Great Location"

5
Deborah C, Sturbridge, United States 31/10/2018

Great hotel-doing a lot of repairs to property-Near the beach-Great restaurant on property. Breakfast was very tastey. Lots of choices to choose from-from pancakes, scramble eggs, fresh fruit. The only down side to this property is that there was no elevator to the second floor.

"Lovely welcome, great staff."

5
Jan R, Gosport, United Kingdom 30/10/2018

When we arrived at the reception building, an enthusiatic young lady greeted us, took our details and explained all about where we would be, and gave us a little map of the complex to aid us. We had a great stay in one of the two storey blocks, just to the side and behind the tower block. We were on the top floor of the block. Lots of parking in front. It was very hot during our week stay, the air conditioning worked well, the beds were very comfortable. We made good use of the fridge and the coffee maker (this did hot water for tea as well). Breakfast was very good and there was always plenty of hot food and fresh fruit. Toast you made yourself and there were pancakes you did yourself as well, though we didn't try this treat. One of the staff made banana bread one morning, she offered a small piece to each guest going from table to table. They were decorating the outside of the block behind ours and I think they were doing some internal work on some near us. This didn't affect us at all. I mention it because the shower area in our room is almost ready for an upgrade with a much better class of shower head. This didn't detract from the great time we had there and would come back in a heart -beat.

"Great Stay!"

5
easy2remember4me, Glen Saint Mary, Florida 28/10/2018

My Family and I had a Great Stay. We really enjoyed the hospitality. Particularly Paula at the pool. She was kind to the children and very caring to their needs. We enjoyed the room service. Everything was accessible from laundry access two drinks and snacks. We had extra towels and blankets if needed. And the view was spectacular. We didn't know when we show up how great of a say it would be. Thank you very much for one of the nicest work vacations I've ever experienced.

"Great Stay!!!"

5
User 26/10/2018

We were celebrating our 1 year anniversary and Ilonka and Lady went above and beyond for us. We requested a room on the top floor the view was amazing! The room was very clean and beautifully decorated. Thank you :)

"Best Hotel by the Cocoa Beach Pier!"

5
Jeanie J, Minneapolis, Minnesota 26/10/2018

This hotel is spread out around three to four different buildings. The key is to stay at the tower which is an oceanfront building. It is so worth it to pay the extra for an oceanfront view! I loved waking up in the morning to watch the sunrise from my balcony and walk along the beach late at night. The staff is super and the free morning breakfast is great. Can't praise this place enough!

"Beautiful View"

5
joshshorter1, Wichita, Kansas 25/10/2018

A nice room with a beautiful view of the beach. The hotel was well kept and the rooms were very clean. Our room was a very short walk to the beach and Cocoa Beach Pier. The breakfast was as good as any I've ever had at a hotel.

"Decent hotel for the price"

4
Mallory P, Fayetteville, North Carolina, United States 24/10/2018

Its a great location, very close to the beach (walking distance) and the pool is really nice. the area itself is sketchy, but its not unlike most of cocoa beach in that aspect. There could be better security, as the layout is pretty much open, the parking lots are all very open and anyone can just walk up to your door or window, or car.

"Cocoa Beach Best Western Experience!!"

5
msmusasystems, Cocoa Beach, Florida 22/10/2018

While staying here at the Best Western Cocoa.. Everything was great!! From being on top of the pier.. To views of the beautiful Atlantic..to close to the port! Location..accommodations and most rewarding was the personal care from everyone on deck! From Anna leading a splendid start of the day in the breakfast buffet... To the attention to detail from the housekeeping staff to the direction of everyone Jamie the Manager instilled into his front line warriors.. Elissa..Chelsea ..Tataina Todd Cati and so so many more.. No matter what need, at any time of day this group will make sure your stay Rocks!

"life saver"

4
Danford49, Lumberton, North Carolina 18/10/2018

we were traveling to cocoa beach to get on a cruise we went to the hotel were I had booked my room and I found out I did not have a room booked at that hotel, so after I got over being up set with that hotel me and my wife start looking for another hotel , another hotel recommend the best western so I called and by the grace of god they had a vacancy the room was clean and the staff up front was friendly and very helpful, the breakfast was pretty good overall I would stay here again.

"Awesome Staff"

4
Barbara S, Lakeland, Florida 17/10/2018

Was impressed with the Front Desk Staff while checking in. Every employee was most helpful but Paul the bartender (poolside) was the best - great martinis & helpful hints on where to eat. My room was fine with a great location close to the beach. Loved that Publix was close by. First time I've stayed here & will go again.

"Nice room for the money right on the beach"

4
BrightonMan_8, Carrollton, Georgia 16/10/2018

Room was up to date and very clean. We had our dog so we had to stay in the 2 story. All the service people were very nice and the hot breakfast was well staffed decent and clean. Over all the hotel was very clean comfortable.

"Great beach hotel with a great view"

4
EastLymeCtBiker, Ocala, Florida 16/10/2018

The Front desk staff are very friendly and efficient. The housekeeper responsible for our room was excellent and we always enjoy our stay here. The room we were in was very clean and well stocked. Very Very enjoyable sunrise from the balcony!

"GREAT STAFF, WONDERFUL HOTEL"

5
Djdutch2018, Merritt Island, Florida 15/10/2018

I Really enjoyed my stay at this hotel. It is very convenient to the Cocoa Beach pier, many restaurants, there is a Publix across the street ,Checked in on 10/01/18 by great Guests service agents Tatiana , and Elissa, they are great always helping me with anything that i needed due to surgery that i had , The Managers Sarah and Catee and Jaime are extremely friendly and very helpful always checking on me if i needed anything, Todd , Tayler and Chelsey very proactive agents they were on top of the game providing me my dinner voucher provided by my company and any other services i needed. I will stay there into the 10/19/18 and im very greatfull to them because they made it me feel like i at home for these 19 days recovering . i Cant not forget the lady from the Breakfast i think her name is Gabriella she was very nice taking care of all break fast also the housekeeping team always leaving my room clean and fresh.

"Really nice place to stay"

4
User 08/10/2018

We love staying at this hotel. Great location and some really friendly people working. Rooms are very clean and the location is perfect. Steps from the beach and the pier. Great food and drink locations steps from your door. Has shuttle service to cruise ports. A little higher priced than others in the area, but we are always happy with our stay here.

"Great Hotel"

5
chrishK9632KI, Columbia, Tennessee 08/10/2018

This is a great hotel. The hotel sets next to the pier on Cocoa Beach and is within walking distance to several restaurants. Very clean and comfortable rooms. Great staff. There are plenty of options for cruise and airport transfer.

"Amazing stay"

5
Jackiemohro, Pembroke Pines, Florida 07/10/2018

We got lucky and had a room in the front building. The view was amazing!!! Nice and clean room, decent breakfast with pancakes etc front desk wonderful and professional. Highly recommend this hotel due to the location on a stunning beach.

"Perfect Location at Cocoa Beach"

5
AngieM090912, Billingham, United Kingdom 06/10/2018

We have stayed many times before at this hotel and have never been disappointed. This stay we had an ocean front room, which is ideal to sit out on the balcony. The rooms in the tower block have been recently renovated and are very good standard. They are spacious with a decent size bathroom and are immaculately clean. There is also a coffee machine in your room. The breakfast has a good choice of hot and cold items, coffee and fresh orange juice. As always when we have stayed here the staff were excellent , most helpful and friendly on reception when checking in.

"older well maintained hotel/2 night stay"

4
User 04/10/2018

We stayed this past weekend for 2 nights. Lobby staff was very accommodating and friendly. We were originally booked in a two story building but indicated to the staff person that we are elderly and needed an elevator to maneuver our luggage. Without hesitation he immediately gave us a room in the suites building on the 4th floor. This room/view made our vacation, Could see the ocean from our balcony and was adjacent to Cocoa Beach Pier. Had a nice kitchen and sitting area. I sat on the balcony every night and was mesmerized by the view and sound of the ocean. Beach was less than a 5 minute walk. Hot breakfast each day was very good and staff very friendly. Will definitely stay here again.

"2 night stay"

4
User 02/10/2018

The service was good and the rooms clean. The location was convient to Cape Canaveral Port, the Kennedy Space Center and to the beach. My daughter and I really enjoyed our time there and plan to come back soon!

"Beautiful Place to Stay"

4
kathycordes, Newfoundland, Pennsylvania 02/10/2018

We had a wonderful time here. Right on the beach, which was very clean and not crowded at all. We stayed on the third floor of the ocean front section but should have gone up at least one more floor to have a nice view. Breakfast, which was provided, was wonderful. They had everything you could ask for and it was very good.

"Older well maintained Hotel"

4
Lecano_FlStan43, Lecanto, Florida 02/10/2018

We have stayed here in the past and have always been quite satisfied. Even though the hotel is older, it is well maintained. There is also access to the beach and the boardwalk is nearby. The free hot breakfast bar had a good variety of both hot and cold foods. We plan on staying here

"Another great stay"

5
Christopher R, London, United Kingdom 01/10/2018

We have stayed at this hotel before and I'm sure I reviewed it then but wanted to do so again. We love the position of the hotel,right on the beach next to the pier but it's more than just that. The hotel is spread across numerous buildings and has a couple of pools (with plenty of pool towels). We stayed in the tower overlooking the beach so we could watch the sunrise from our room, well worth asking for.Buffet style breakfast is included and is all you would expect and car parking is another bonus. Nothing is too much trouble for the excellent staff. Clean,well appointed rooms. Thank you Best Western... We will return.

"no frills"

3
User 26/09/2018

It was a convenient spot and a good price since we were getting on a cruise ship the next day. Right beside Coco Beach, we were able to get up early and enjoy the sunset over the ocean. The room was clean. The building was like any lower priced motel type buildings.

"Great view!"

5
User 25/09/2018

We are already booking another stay, great view, staff and amenities . We can see the pier clearly and the pool was great :) Entering was private an the room was very nice for me and my husband for our anniversary.

"Pre Cruise Stay"

5
User 19/09/2018

Ask about an upgrade to an ocean front room. We only had to pay the difference from when we booked and paid in full. For $40 or so, an ocean front room was big, good views, nice bed . Enjoyed the sun rise

"pleased"

5
User 17/09/2018

i was happy with everything. well, i was happy with my short review too but its making me go 200 characters. the workers were super nice and everything else was too. i was even ok with the piegons that homestead up there. they need a place to go too

"The Best on the East"

5
William G, Jacksonville, Florida 16/09/2018

I travel the entire state of FL, stay overnight 50+ nights on year average. The entire staff at this property is the top 3 in the state in my opinion. Always make you feel welcome & special on arrival and VERY accommodating to needs or requests. The property is old but very well kept and the rooms are VERY clean. Very good choice for the normal rate and close to shopping & dining.

"GREAT STAY"

5
User 10/09/2018

Great hotel great location great amenities. Paula the bartender was wonderful. Pools were very nice. breakfast had a lot of options and the place was close to everything, stores restaurants the beach all of it.

"Great deal for the money"

5
User 10/09/2018

We got a balcony room (partial view of the beach) but the view was really great! Staff was very accommodating, beach access was great. Full breakfast was offered. Close to the pier & shopping - very convenient!

"Nice hotel"

5
User 09/09/2018

Very close to cruise port. The beach is walking distance. Its just a perfect relaxation hotel. The resturant connected to the hotel had a happy hour. the food and drinks were delicious. If i come back to cocoa beach i will be staying here

"Good for short stay"

3
Maxim T, Gaithersburg, Maryland 09/09/2018

We stayed one night before going on a cruise from Port Canaveral. Didn't expect much, and (surprise!) didn't get much. The room was very small comparing to all other Best Westerns I have been. Breakfast was on low end too. Beach is nice but takes some walk to get to. The main thing that we really liked was big and oddly shaped pool. Another positive is shopping center across the street featuring Publix, Chinese restaurant and other useful establishments. Overall it is ok hotel for a night or two, but not for longer beach vacation.

"Clean and friendly place"

5
ROBERT E, TAMPA 08/09/2018

The desk staff was friendly and helpful. Since it was Labor Day weekend, they reminded us to drive carefully. I am a Best Western Rewards member and Tatiana went out of her way to greet me with gifts and I was named the "Best Western Guest of the Day." This involved an upgraded room and spinning for an additional prize followed by pictures. My room was in a tower with an ocean view. There are walkways from the hotel parking lot directly to the beach. My room was cool, clean, and comfortable. The next time I'm in Cocoa Beach I will stay in this Best Western again.

"A great place to go"

5
User 04/09/2018

I was very pleased with my stay! The staff was awesome,the rooms were very clean! We love Best Western anyway...we stay at the bw hotels everywhere when we go on vacations...but this one was the best!

"Average Beach Hotel"

3
Debbie B, Savannah 04/09/2018

The entire staff was friendly and helpful, from the front desk, to houskeeping and maintenance. "Beach Hotel" is a somewhat decieving, as only rooms in the tower building actually overlook the ocean/beach, but it the hotel is next to the Cocoa Beach Pier. We spent most of our last day at the pool. The bartendar, Paula, was great --- extremely accomodating and friendly!

"One night stay before cruise"

2
lovetotravel23Wa, wa 02/09/2018

This hotel is very run down, I didn't pay a lot (119) but would definitely pay a little more to stay at a cleaner and better kept place next time. Breakfast was descent, but I've definitely stayed at better best westerns.. this one missed the mark for me.

Jaime T, General Manager at Best Western Cocoa Beach Hotel & Suites, responded to this review
I am sorry to hear that we were unable to meet your expectations during your recent travels in Florida's Space Coast. We pride ourselves on being an affordable beach destination for the countless families who visit Kennedy Space Center, Port Canaveral, Brevard Zoo and the many other attractions that define our community as one of our Florida's most desired locations. Our commitment to quality, service, and value is consistently recognized by our many loyal guests who have chosen our property as their hotel of choice when visiting Cocoa Beach and why we are a Trip Advisor Certificate of Excellence receipt year in and year out. We hope to be given the opportunity to earn your business during your next travels in Cocoa Beach.

"Quick getaway"

4
Mayleesa, Baltimore, Maryland 02/09/2018

This hotel has the best location! Beach side, around great attractions and restaurants. Walkable and the pools were great! Parking was kinda rough but doable and free breakfast always nice. We walked to the cocoa beach pier on the beach, walked to dinner at Coasters and there are many other options so when you do find that parking spot you don't need to move....will stay here again for sure! (It did not get 5 stars because the carpets in the room def had a mildew smell but it's a beach hotel and it's to be expected...)

"Nice place to stay"

4
User 29/08/2018

My husband 2 kids and I stayed here the night prior to a cruise from Port Canaveral. There is a large hotel and several 2 story buildings. We stayed the ground floor in one of the smaller buildings. The room was very nice ane clean. The pool was large with a bar and lounge area. The beach access was only a couple of minutes walk from our room though the hotel is not directly on the beach. Staff were friendly and breakfast was good with a large eating area in located in the main hotel building. We used the long term parking and shuttle service to the cruise terminal which was reasonably priced. Overall great value and nice place to stay.

"Good Beachfront hotel"

4
HeruJakarta, Jakarta 29/08/2018

Stayed 2 nights at this property from Orlando. Hotel is a mix of buildings. We chose beachfront corner room which was granted when check in without any drama. We also got room at higher floor. FO Staff was friendly and quite informative. Hotel is a bit old and swimming pool is very small for this big hotel. Breakfast located in nearby suites building. Bfast variety is quite limited but ok for 1-2 nights short stay Room is a bit old and not comparable with newer hotel. As long as you ok with 3* hotel then you'll be fine. All staff from FO, housekeeping, bfast are friendly This hotel also has beautiful sunrise view especially in summer time.

"Great Value and Location"

5
User 27/08/2018

Very pleasant hotel and great location right on the beach and near the pier. We had a room with an ocean view and very comfortable. Price was very good and comparable to other more expensive hotels in the area. Staff was excellent and helped me with my short notice issue. Parking was great. I didn't go to the pool but it looked very nice. Breakfast is good for a semi-continental breakfast. I went there in late mid-August after the summer rush so it was easy going and not crowded. Hotel close to popular shopping in the area. Check-in and check-out was a breeze. Hotel has laundry machines in each building. I will stay there again on my next visit.

"Excellent location, room and staff"

5
ekoshel, Winter Springs, Florida 27/08/2018

Though this is our favorite Cocoa Beach hotel and the location, facility and staff are terrific, the free breakfast feature has been better in years past. We missed bagels or waffles and real butter. Otherwise, a great stay!

"Wonderful time"

4
Julie B, Fort-Mahon-Plage 26/08/2018

We spent a wonderful Time in this hotel. Very confortable Room, close to the pool and the beach. The breakfast was sufficient. It is a really gold option for family with kids. I will certainly go back here

"Older hotel but great for the cruise port."

4
The G, Seattle, Washington 24/08/2018

This was a great place to stay before our Carnival cruise. Good pool and food choices are close. Only a 25 min Uber to NASA and its totally worth it. Storms are normal in summer but will pass quickly.

"Great stay!!"

5
User 23/08/2018

We've had so much fun at the hotel, especially with Paula, the bartender at the pool, she is really nice and caring, did everything to make us happy and she is definitely a lot of fun!! I'd say, go ????

"Great Experience"

5
Trey G, Orlando, United States 23/08/2018

Everything from the online reservations, check in, free breakfasts, proximity to the beach and cleanliness of the hotel was great. The hotel is constantly upgrading its facilities which I really appreciate.

"great getaway"

5
ayer40, Kissimmee, Florida 21/08/2018

Great location great and friendly staff. And always very helpful. Beach tower has unbelievable views of ocean and cocoa beach pier. Close to everything---Restaurants--shopping and a publix. You can even rent beach chairs and umbrellas on the beach in front of the hotel

"Nice property, not the view we expected"

3
2gurlzmom, Creston, Iowa 20/08/2018

Hotel staff very friendly, easy check in. Cleanliness of room was so-so. Door handle for the balcony door was almost broken off. We paid for an ocean view room, which floor 3 does not give you. Floor 3 is actually the lowest floor of this ocean front tower. Our view was of the bushes and trees! That was disappointing. Beds were comfortable, room was spacious.

"Impressive service for a midscale hotel"

4
Laurence R, Delray Beach, Florida 14/08/2018

Overall, I was impressed with the property and accommodations for a midscale hotel. Biggest plus: professionalism, friendliness, and helpfulness of the staff. Service was a cut above brands in this price range. I stayed on the first floor of one of the Garden Courtyard buildings facing the street. The bed was bouncy but comfortable, amenties were adequate, and everything was clean, modern, and in good working order. There's no desk but the large table sufficed. I did like the easy in-out access of an exterior door adjacent to my car, proximity to the pool (surprisingly warm with a well-maintained deck and furniture), and large breakfast room with a layout suited to large crowds (which there were). There were just a few minor issues with the room. The shower could have had more pressure with a cleaner, newer, adjustable showerhead. The inside of the door near the hinges and the area around the windowsill above the AC unit could use some sprucing up. The walls and ceilings are thin and my neighbors were easily heard. But the only major issue with the room was the inaccessibility of the closet. It is hidden behind a large, hinged mirror which is so close to the bed that it is barely usable. With one king bed in that room it would have been fine but with two double beds the closet was useless. I would avoid booking a room like that in the future and no upgrades were available on check-in. Otherwise, it was a pleasant stay and I would definitely return.

"Great stay!"

4
sunnidazeCanada, canada 14/08/2018

We stayed in a Jr suite and it was above what we expected. Very clean and great ocean view. Free breakfast was amazing, something for every taste. We definitely would stay here again. Pool area small but very nice with a great little bar area.

"Faimly vacation"

5
kimberlydivins, Louisville, Kentucky 14/08/2018

Had a wonderful stay loved it. Minutes from the beach.Close by restaurants.Pool,was awesome breakfast was great had plenty of options. Enjoy ever minute of our stay. Would recommend to everyone.Literally minutes from the pier.

"Shabby, Old, Smells like Mildew, Small, Run Down"

1
tstevens95670, Cameron Park, California 09/08/2018

Room stinks of mildew, Very tiny room, 2 double beds stuffed into a single double bed room, second double bed is literally 8" from AC unit so plan on being refrigerated while you sleep. Buildings are run down, many small separate buildings. When you call for reservations and ask for the high rise section they defer you to ask when you arrive. When you arrive they state that is not the case and you are stuck in a dungeon type cell even though you see many of the rooms with a view sitting empty each night. Beach water is warm, seemed dirty when we were there, first week of August. Definitely not clear tropics type water. Pool is heated to 87 degrees, really has no cooling feeling when outdoor temps are 85 and super humid. Second pool by high rise is much more refreshing and not heated. Breakfast is standard consistent with other hotels. There are much nicer places further south in Cocoa. Don't stay here and wish you were going home early. We were here for 8 days for a baseball tournament. BTW other families in the tower with the ocean view were complaining the elevators were broke and they had to use the stairs. This place probably was nice back in the 1960's. We had a great tournament and played well so this review is not tainted by the overall experience. 4 contacts for towels, multiple requests for TP, Shampoo went unanswered.

"Guest of the Day"

5
HarryandPatti, Cocoa Beach, Florida 09/08/2018

Upon our arrival, to our surprise we were selected as Guest of the Day! What a surprise and a treat! Everyone was wonderful, the accommodations were above par! The Tower building facing the ocean couldn't have been better! Very nice continental breakfast!

"Things have gotten a little shabby here since our last visit."

2
brownfalcon, Waxhaw NC 06/08/2018

Making the reservation was a challenge, the person I was talking to didn't understand what I was asking for when I asked her if they had a cruise package which includes room, shuttle to port and parking. They all have that here because it is a large cruise port. She eventually found it and booked us that package.... but apparently she didn't. We checked in and got a second floor room, not in the tower. The steps are treacherous. Trying to lug my suitcase up was a challenge and dangerous. They should put in new staircases of the split variety, at least that would give you a chance if you fell. Or maybe spring for an elevator. Third time at this facility. Have always stayed on the first floor or in the tower with an elevator so didn't see this before. I Realized once in the room that at check in we weren't asked about the cruise package or given instructions as to where to park our car when we depart for the cruise. So I called from the room. I was told they were with a customer and to come to the front desk. We did that. The girl helping us was very nice but apparently we were not quoted the cruise package rate because she scheduled us for the shuttle to the port and now we were charged an additional $20. I think at that point they should have just eaten it since I made it clear that we chose BW because of the package price we were quoted. We travel often and are Rewards members for not only this hotel group but others as well. We would have chosen a nicer property for the money spent here. Did I mention I am a BW rewards member? Was $20 really worth it? It's not the money but the principle. We had a horrendous experience at the front desk at the Ormond beach BW a couple years back, in that case I was allowed to wait at the desk for 35 minutes while the girl took a reservation for a visit six months in advance, didn't ask to put the customer on hold, no eye contact, nothing, only to be told there was no availability. My rewards card was out, visible and waiting. After a 12 hour drive. There seems to be a theme here corporate. This time we had a 4 hour drive and thought we would grab some lunch at the pier and take a nap before dinner. Now someone comes banging on the door loudly and repeatedly, waking us up out of a sound sleep. It was jolting to say the least. We see a man from the peephole holding toilet paper and open the door. He tries to give it to us. Insisted but he couldn't speak English and we don't speak Spanish and you can tell he thinks we have ordered it. We didn't and told him the best we could that we did not. He leaves and my husband called the front desk and they tell him that he was supposed to go to the Days Inn. Also, at this point we haven't even spent the night yet. And unfortunately they have those little square pillows that your head falls off of so I don't think it's going to be a restful night. And the sheets are dingy, old, cheap, don't fit and keep coming off so there's that. I am fully aware I am staying at BW but we have stayed at many of these properties and most if not all had adequate bedding. This property has seen better days, like I said we have been here two other times and it was fine but has gotten a little shabby as of late. There is an AC dripping on your head when you are walking on the covered walkway. A stair going up to the walkway to the beach is broken and rather than fix it they are propping it up with a few bricks. Also, the plug in on the lamp doesn't work to charge my phone. So now my phone is on the floor charging. The breakfast was just Eh. If you do decide to give this place a chance, ask for a room in the tower, I think our stay there a couple years ago was fine. We won't be back to this location, possibly not BW in general and thats a shame because they have done a good job in the past providing adequate lodging for a reasonable price.

Jaime T, General Manager at Best Western Cocoa Beach Hotel & Suites, responded to this review
The feedback we receive from our guests is always appreciated and provides us with the opportunity to improve and deliver a better experience for our guests. As a Best Western Rewards member you are the foundation of our business and the loyalty and patronage you extend throughout the year to our hotels is highly valued. On behalf of our team, here at Best Western, we extend our apologies. At your convenience, please feel to reach out to me as I would like to speak with you personally regarding your stay. Mr. Jaime Teijeiro General Manager 321-783-7621 x2390

"Dragon Slayer National meeting weekend "

4
User 06/08/2018

Check in was easy. We had a room in the Suite tower with our other groups members. Rm 1212 was a large corner room that overlooks the pool and you could see the ocean and the pier. We had a King size bed with a pullout couch. Semi kitchen. Very clean and comfortable. The pool looked wonderful. I loved the fact that there was easy access to the pier and many attractions with in walking distance of hotel. We truly enjoyed our time here. I really hope ya'll build up the front lawn where we had our tables set up for our suppers. That steep hill is very dangerous for people with disabilities.

"Excellent staff"

4
lesliehudson, Orlando, Florida 06/08/2018

The General Manager, Jamie, and the front desk rep, Todd went above and beyond to be helpful. We arrived very late, and they offered us a late check out the next day, which was much appreciated! We will be back :-)

"weekend in cocoa beach"

4
sirantcasbeau, Palm Beach Gardens, Florida 02/08/2018

This hotel was clean and in an awesome location! The beach was nice but the best thing is the bartender Paula at the poolside bar. She makes you feel welcome and like she has been your friend forever. She took care of everyone at the pool and just made the whole stay a great experience. I would come back just because of Paula.

"Perfect, will happily to return/ Perfekt, kommer gärna tillbaka"

5
lenaolofsdotterj, Lidkoping, Sweden 02/08/2018

An excellent welcome, everything was prepared so check-in went fast. We received appreciation since we are members of Best Western. We really appreciated it. The receptionist gave us good advice about restaurants and attractions. // Ett utmärkt välkomnande, allt var förberett så incheckningen gick fort. Vi fick uppskattning eftersom vi är medlemmar i Best Western. Vi uppskattade verkligen det. Receptionist gav oss bra råd om restauranger och attraktioner.

"Relaxation "

5
Jolynn K H, Orange Park 31/07/2018

It's finally getting a few days off we decided to head down 95 to visit cocoa we had stayed at the Best Western before leaving on a car's a few months ago we liked the location on the beach and decided to go back there we were not disappointed, we ended up spending the afternoon out by the pool and having drinks with Paula as our bartender who tended to our every need,. Our room was spotless and comfortable we will definitely be back to do this again

"Suites with a great ocean view"

4
Wildman319, Cape Canaveral, Florida 31/07/2018

Room were clean and location is close to the pier. But the best part of our stay was the pool bartender Paula, really a great upbeat bartender and made the stay that much better. Having the second pool by the ocean suites was a very nice perk it's a big property and was nice not having to walk far.

"Great Beach Hotel"

5
_prophetesschanel5, Lake Mary, Florida 31/07/2018

Checking in was great and helpful. The staff was friendly, my room was fresh, clean, and spacious. Clean pool and courteous staff. The beach was a 2-minute walk and I would come here again when I'm in town.

"Great Beach Hotel"

5
594jeffreyj, Venice, United States 26/07/2018

Check in was great and very helpful. The room was a standard king room very clean and comfortable. Ale House next door was good. The hotel staff even gave us great directions to the Kennedy Space Center when we checked out. This was our second time staying there and we will stay there again next time we are in the area.

"Be careful here"

2
User 24/07/2018

Nice people, but the facility has a problem. Two rooms were reserved, I arrived first and was given a room in the older section. I always inspect before I move in. The mattress had bed bug blood stains-might have been free of bugs, but the evidence of prior infestation was there for all to see. Was refunded and slept elsewhere. Second party arrived and the first room they were given had a roach infestation in the kitchen. Staff upgraded to an oceanfront room, and thankfully it was free of bugs. As I said, nice people but the facility has problems. I hate to give a bad review, but in this case, no other choice.

Jaime T, General Manager at Best Western Cocoa Beach Hotel & Suites, responded to this review
Let me begin by extending my apologies as the conditions reported in your rooms fall short of the high standards we have established for our accommodations and for the experience our guest overwhelmingly enjoy. We will work diligently in making sure that we continue to uphold our promise to provide superior customer care, consistent with our standing as a Trip Advisor Certificate of Excellence winner.

"Resting for Cruise"

4
Charlie A, Raeford, United States 22/07/2018

This was our 5th time to stay at the Best Western Cocoa Beach. This wasn't our best stay. I made reservations about 10 months ago for a ocean front suite in the tower. But when we arrived they tried to put us in another room. It took almost a hour to get into the right room. The breakfast was good as always. I think we would stay again but I think I will call before I get there to check on my room. The people at the front desk was very nice.

"Overnight for the Cruise"

5
User 21/07/2018

Great hotel! Spread out over a few different buildings. We were upgraded for free upon arrival. Breakfast was included and pretty good. Bed was comfy, beach was great, couldn't ask for more. Will be back for sure

"Coca Beach Best Western July 2018 Kinberger family vacation "

5
User 20/07/2018

We have been coming to this Best Western during July for the last 4 years. We love the hospitality and friendliness of the staff. The rooms are clean and the breakfast is amazing, and the beach access is super close. It is a great place to bring your family. We absolutely love it here. The pool bartender Paula is very friendly and kind treats us like family, we love her & look forward to seeing her each year??! Highly recommend.

"Ehhhh..."

3
valstrip2015, Catawissa, Missouri 18/07/2018

This was our second trip to cocoa beach. The la quinta hotel is next door to the bestwestern complex. We have stayed in both- the new tower at best western is comparable to la quinta- just get whichever is cheaper. We have yet to find a luxury hotel on cocoa beach. These 2 hotels are equally ehhhh....clean but stinky in halls and the doors are old and hard to open and in general just....old.... when u go to the beach there is a guy who rents boogie boards for 10bucks a day- worth it! Ride the waves! I have to say the staff at best western were extremely friendly- dont know if it is a policy or we just lucked out.

"Excellent place to stay"

5
User 18/07/2018

My wife and I drove down from Virginia to stay at the Best Western Cocoa Beach before going on a cruise. To find out they offered free parking and shuttle to the cruise line. We stayed in a Oceanfront room that had a breathtaking View. We could also see the Cocoa Beach Pier at a short distance that we ended up walking to and eating dinner at there restaurant. The Best Western was very clean and quiet we will definitely stay here again.

"Clean, great breakfast, good value, steps from beach"

5
Brutus L, Bloomsburg, Pennsylvania 15/07/2018

We stayed as part of a package deal with Kennedy Space Center tickets. Excellent value for the money. The Best Western has several buildings. We stayed in an older two story section. Parking right by the room. Beach access was less than a block away without crossing any streets. Room was clean with mini fridge, microwave and small counter area. Air conditioner unit was noisy and the door stuck but no big deal. Complimentary breakfast.

"Clean and tidy "

3
Melanie K, Newport, United Kingdom 14/07/2018

Had one nights stay here - not the best I've stayed at but clean and tidy - pool full of a group so a little intimidating for my children however great location on the beach! Breakfast good and would stay at again as passing through

"great times in cocoa"

5
kchefdujourm, Apopka, Florida 12/07/2018

Great time this last weekend at BW. Had mentioned to the pool bartender that my girlfriend and her twin sister were enjoying their 50th birthday. when we returned to the pool Paula had a Happy Birthday banner and a drink for the girls. what a fun time.. Paula rocks... say hi when you see her...

"Nice room great view"

4
turpinhw, West Palm Beach, Florida 10/07/2018

Stayed for a few nights for a little staycation from West Palm Beach and really enjoyed the location...stayed in the tower on the beach and loved the view. Room was normal size and was comfortable for 3 adults and a 14yo teenage girl...sink in the bathroom and one outside so it made mornings easier to get ready. Hot breakfast was good...eggs, sausage links, grits, oatmeal, toast, pancakes, fruit and juices...carpet in the hallways could use a sprucing up and the entrance to the tower needs a ramp at the door to assist with unloading cars with the bellman cart..yes we will stay here again if the price is right

"nice to visit"

3
User 09/07/2018

The hotel was old. The people were nice. The breakfast was really nice. Nice place to visit passing through to cruise. They have a great pick up for the cruises. We were able to leave our car there while on the cruise.

"Don't Get too excited about all the Positive Reviews"

3
Robert M, Lakeland, Florida 09/07/2018

I stayed in a one bed "suite" Reading all the reviews on the most recent visits I was expecting this hotel to be NICE, NEW, and CLEAN.... But that was far from the case.... It was the typical hotel that you would get on the beach, the outside looks old, they are remodeling one building that my parents stayed in and it was nicer. While sleeping my wife heard a crash from the bathroom and a piece of the ceiling fell down. The air vent had not been changed in MONTHS, I MEAN MONTHS!!! NASTY! The refrigerator took 2 days to start working... not sure why.... Pools were ok... a group of 20 people were at the pool and they only had one room, nothing was said to them, they brought a loud sound system, sounded like a rave. I will say the ladies that ran the breakfast WORKED THEIR BUTTS OFF!!!! I mean the breakfast was AMAZING every morning and they were nice and polite to EVERYONE they came in contact with! Hats off to them! Overall with all the "issues" I would stay again, but would ask for a newer remolded room!

"Bugs in the room."

1
995ronh, Orlando, Florida 08/07/2018

What more can I say. I don't care about anything else about a location when I find bugs in my room. The staff quickly moved us to another room but didn't seem particularly alarmed or concerned about the report of bugs in our room

"Inadequate housekeeping"

2
brianc33767, Clearwater, Florida 05/07/2018

Had to call to have room cleaned after 6:30 pm. Just gave us towels and made beds. Did not even empty the garbage. Just disappointed. We knew it wasn't a BW Plus or Premier but it should still have been up to BW standards. I guess not.

"Not great"

2
Jamie S, Lake Worth, Florida 04/07/2018

You would think with the name best Western the hotel would be clean and convenient. We Had a family suite which consisted of a bedroom with two queen beds and a kitchenette a bathroom and a sitting room with a pullout couch. It was fine, but the bathroom was not very clean, there was a small facial soap and two miniature bottles of shampoo/conditioner(nearly not enough for a family of 4)and the bathtub took a long time to drain. The hotel said it was on the beach, but the building we stayed in was next to La Quinta which was on the beach. My husband said, “just because there is sand outside on the sidewalk does not mean it is beachfront!” If you like very touristy spots, this is perfect for you. The beach and the pier are very crowded. I would have been much happier if I stayed home. Not worth the price, even though it comes with breakfast.

"Summer Vacation"

4
tbrown114, Surprise, Arizona 04/07/2018

Traveled from AZ to FL (my home state) to show kids where I grew up and the beaches in FL vs the beaches in CA. We picked the Best Western due to the location. We arrived early on 6/25 (1:30 or so) and knew check in wasn't until 3, so I went to the office and asked if we could at least park our truck in the lot due to we had a lot off luggage in the back end of our truck. The front desk girl was extremely nice & told me we could check in now since our room was ready (room 1402). We rented a 2 Queen 2 Room Suite w/sofa bed so we had some room to spread out after our long drive with 2 teens. The room was large with a full kitchen & seemed to be very clean. We had a balcony with a beautiful view of the ocean! The parking lot had plenty of parking spots to pick from & was well lit at night. They had a pool & offered a free breakfast (which we did not go to). We were within walking distance to Ron Jon, the pier & the beach which was excellent. Now for the complaints... There was only on elevator & it was slow as molasses. The sofa bed, my son said he had springs jabbing him in the ribs all night long & was miserable. The A/C was EXTREMELY loud & all but one outlet in the bedroom area did not work, which became an issue when all 4 of us needed to charge our phones & 2 of us needed to charge our I-Pads. But we made it work :-) Upon check out, I over heard the guest in front of me complain that his outlets didn't work in his room as well so when I got the counter I let the front desk clerk know that most of our outlets didn't work either. He offered me coupons for discounted rates but I refused. I let him know it was fine & no worries, just wanted them to know so they could fix for the next guest. Overall, we had a wonderful stay & the employees were extremely friendly. Would recommend the Best Western to anyone wanting a good, clean place to stay on the beach! If ever in Cocoa again, we will be back.

"It's not on the beach!"

3
ruriko w, West Hartford, Connecticut 27/06/2018

It was nice and clean but there are several buildings and the only one is one the beach. Also they don't have any hotel umbrellas or chairs on the beach, so you make sure to bring your own or rent them for $20.

Jaime T, General Manager at Best Western Cocoa Beach Hotel & Suites, responded to this review
Thank you for taking the time to share your experience regarding your recently completed reservation at our property. The feedback we receive from our guests is always appreciated and provides us with the opportunity to improve and provide a better experience for our guests. We are a large property with five buildings spread across several blocks with two heated pools surrounded by tropical landscaping. We represent an incredible value for our guests providing both direct Oceanfront accommodations and Oceanside rooms at an affordable price point. Included in all accommodations is a full hot breakfast, free Wifi, a business center, a complimentary copy of USA Today at the desk. We are committed to our guests and their satisfaction and hope to be given the opportunity to earn your business during your next travels in Cocoa Beach.

"Wedding Reception May 2018"

5
fricker7, Hilliard, Ohio 27/06/2018

Cheryl was very helpful with planning my wedding reception at the Best Western Cocoa Beach. Staff members at the front desk were very friendly. The complimentary breakfast had a nice variety of options. I would stay at this hotel again.

"2018 Vacation SAVED"

5
User 20/06/2018

Flew in from Houston, Tx with my lovely teenage nieces. I mistakenly booked a condo down the street. However when we arrived I noticed on my paperwork I had booked for June 2019. BIG MISTAKE on my part. I went on the Best Western site found a lovely family suite to accommodate us. Upon arriving we were welcomed by a smiling lovely hostess named Jenna. We had even arrived early before check in. She said it wouldn't be a problem . Our room was clean and available for us. She gave us plenty of information about things to do and places to eat. To me I enjoy when a hostess goes above and beyond her job. This young lady made our stay pleasant. My family and I will definately stay at this Best Western again.

"Rut row wrong year book"

5
User 20/06/2018

Long story short we came Houston Texas to a condo we had book upon arrival found out it was book for 2019 not 2018 like we originally book ,we panic and started searching for somewhere to stay ... thank you lord we found this place .. and upon us walking in wanting to cry for not having a place to stay the front desk jennah she greeted us with a huge smile and was happy to help she took us in her wing she made us feel that we should of book here from the get go... got us all settle in with a awesome view and even called 45 min to make sure we were all ok and made sure we were all comfy and happy I definitely will coming back she made our experience a breeze .. thank you to our angel jennah front desk receptionist...

"Very Enjoyable"

5
User 20/06/2018

My family took a trip to Florida from Houston and when we arrived we went straight to the condo that we booked on Cocoa Beach ..long story short we ended up booking the condo for 2019 instead of 2018, so we were freaking out in the parking lot of the condo we thought was booked .Rushing to find a place last minute we found Best Western Cocoa Beach Hotel & Suite and booked it online. We then hurry to the destination and it was so easy and with help from Jennah at the front desk of the registration office we got our room with no worry. It was such a smooth easy process and Jennah was such a big help, whenever we went into our room and settled in we got a call from the front desk and it was Jennah. She was checking to make sure the view was good and if we liked the room, she gave help and assistance unlike any other and my family and i truely appreciate it. Thanks to Jennah and the Best Western here at Cocoa beach my family and i have a great place to stay, with clean rooms, bathrooms and with friendly employees to share smiles with when walking place to place around the property!

"Best Western Hotel"

3
Bill B, Trinity 19/06/2018

Not bad family suite. Had a couple of minor maintenance issues, but were promptly fixed within 30 minutes of calling the desk. The weekend breakfast bar is very crowded with guest, and the variety of choices is OK. This Best Western has a few buildings on the property spread across three lots. We stayed across the street from the main resort-style hotel which was a more traditional type of hotel. If booking be sure you know which part of the complex in which you'll be staying.

"Dated but get it for the location"

3
mermaid82001, Templeton, California 18/06/2018

Stayed here as part of group trip. 2 sections to this older motel: motel-like, single story, row rooms and several story building in other. Lobby is across the street, a separate building that has computers, etc. Complimentary breakfast, bar, outdoor pool, laundromat. I was in the older, non-renovated section, adequate for 1 night stay. This property's proximity to Cocoa Beach Pier and the OCEAN is the best point.

"Great trip!"

5
User 15/06/2018

This was our 3rd time staying at this hotel. The view from the oceanfront rooms is great and the hotel is right next to the pier. Staff is very friendly...especially Bartender Paula out at the pool bar. She was awesome!!!

"Bartender Paula!!"

4
Brendan K, st louis, United States 12/06/2018

She was the best. The bar wasn't open our first day there for some reason, but when Paula showed up the trip got much better. Awesome person to meet and hang out with. Hotel was pretty nice. We were staying before we got to our cruise. The beach was excellent as well. Great time.

"Outstanding breakfast earns the 1 point!"

1
Richard T, Venice, Florida 11/06/2018

Checked into overly-priced room 130. Found bugs in room. The WiFi connection was almost non-existent. The bathroom was small and the tissue dispenser was empty. The bed was uncomfortable. The breakfast served was excellent, the staff worked tirelessly.

Jaime T, General Manager at Best Western Cocoa Beach Hotel & Suites, responded to this review
Thank you for taking the time to share your experience and for your kind words regarding our breakfast personnel and their exceptional service. We offer one one of the most extensive complimentary hot breakfast menus on the beach. We have fruit, yogurt, pancakes, toast, English muffins, oatmeal cereal, eggs, grits, sausage, milk, and coffee. In addition, our breakfast manager, Anna, prepares daily from scratch her famous banana bread, which guests routinely request for their travels back home. With that said, I am disappointed to read of the challenges noted here. We pride ourselves on delivering a consistent service experience and will be following up with my chief engineer and housekeeping to address the deficiencies reported.

"BEST HOTEL EVER!"

5
kchurch, Hixson, Tennessee 11/06/2018

No hotel or person is perfect but I must say this place is GREAT! Love the people and atmosphere will stay here every chance I get. Thanks for making us feel welcome (GARY)! You made my day AOL HATER ! LOL

"Compliments"

5
JamesTGordon, Marietta, Georgia 11/06/2018

This is a fantastic beach front hotel with optional beach views. Paula,their pool cabana barkeeper, is wonderfully helpful and friendly. Outstanding Management and staff are wonderful. The most friendly, happy, can-do, well managed hotel/resort environment ever. Very efficient. A Beautiful Beach-Front property with optional ocean view rooms available at reasonable prices. James Gordon

"Prepay with lower rate - get a smaller room"

4
tchoney, Concord 05/06/2018

The location is perfect if you are staying prior to or after a cruise. The grounds were well maintained. The hotel consists of several individual buildings. When I booked by phone, I requested a suite. I was quoted a price and was offered the opportunity for a lower price if I booked and paid the non-refundable price. It was about $40 cheaper. I agreed and paid the non-refundable price. When I arrived, I was not happy to find out the cheaper price comes with the cheaper room -- a very old remodeled motel with the sink in the room, not in the bathroom. With that being said, the room was clean, it was just not what I was expecting nor what I thought I was paying for. The staff was friendly and breakfast had a really nice variety.

"Smell was Breathtaking"

1
kimberlyb475, Loudon, Tennessee 03/06/2018

Room had a mildew smell that made it difficult to breathe. Air conditioner did not blow cool air. We had it set on 68 degrees. Room felt damp. Room would be okay if they can get the odor out of the room and get the air to blowing cooler air.

Sarah W, Front Office Manager at Best Western Cocoa Beach Hotel & Suites, responded to this review
Thank you for your value input! We will look into these service issues so that we may better serve you. We hope you consider staying with us again.

"On the ocean..."

4
Lisa C, Panama City, Florida 02/06/2018

At check in Gary upgraded us to a 4th floor direct ocean view. We found a clean room, easy access to elevators, plenty of parking and breakfast included. It offers easy access to the cruise ships for layover passengers.

"Great value"

5
cpdrn7, Davenport, Iowa 31/05/2018

We as a family group of 6 adults found it to be a great value. Easy walk to the pier, staff was more than friendly. Rooms clean, breakfast staff more than welcoming, fiid hot and ready early...as we are early riders that helped!

"Great location & value!"

5
Beachlovingirlie, Cincinnati, Ohio 29/05/2018

A group of 5 of us are currently staying at this hotel. There are 2 adults & 3 children & there is decent room with a nice balcony. Staff is friendly & the pools are nice size. There are multiple buildings with different room options so I'd recommend calling the hotel directly for the Best room/price based on your specific situation/needs.

"Awesome!!"

5
michelle21572, Saint Cloud, Florida 28/05/2018

We took a trip over Memorial Day weekend with family and friends. Upon checking in, the front desk staff was VERY friendly. Went out of their way to help us when we ask to switch rooms so we could be closer to our friends. We were put in room 149, which was super close to the beach, and equal distance to the pool. The room was clean, but had a musky odor. The grounds were clean as well. I saw staff around all the time, picking up and emptying trash bins. We only used the main pool, and it was very clean and well kept as well. Once again, we always saw staff there cleaning pool area, wiping tables and restocking pool towels. The breakfast was ok. As to be expected for “free hot breakfast”. The bfast area was clean, and well kept. The area of this hotel was awesome! We walked to eat a couple nights, and theres a Publix (grocery store) directly across the street. I will most definitely come back to stay!!

"very relaxing."

5
tomb2012016, Port Charlotte, Florida 27/05/2018

If taking a cruise out of Port Canaveral this is the place to stay with there stay & cruise Pkg. rates are reasonable with shuttle service to & from cruise included and free parking at hotel.Also includes a great breakfast menu all included in price.

"Great Service, Great Location on Space Coast & near beach! Ancient facilities need upgrades"

3
BiHomeMom, Chevy Chase 22/05/2018

Upon being checked in, this place has not failed in the customer service department. From the front desk, to the breakfast staff, to the housekeeping, everyone has been friendly and helpful. Responsive and considerate to a person. Also, the pool near Building B is warm and pretty, the breakfast hours are generous (6am -10am), and the location is fantastic, steps from the ocean. Our room has a mini-kitchen, with full sized fridge! But no regular chairs or table, only a bar and barstools. Ouch for bad backs and impossible for young children. In addition, the following should be improved: Remodeling and upgrades for this room/building are desperately needed, we have outlets coming out of the wall, shower rack as well, I know they're working on the buildings after the hurricanes, but we could really use that refresh!! And why not have decent coffee? That doesn't take a long time. It would enhance the Breakfast - which is generally of uninspiring quality, and with bad coffee just brings you down. The bed - squishy and hurts my back Pillows and towels - adequate, not great. Pool is great, and the hibiscus and giant birds of paradise are lovely. However the pool towels are tiny and thin! Like postage stamps.. [Veranda Pool Bar wasn't open yet, I guess we're not "in season" yet?] Not enough items in kitchen - (a knife that cuts, or mugs, for example.) The old AC unit works hard, but if it were to be above 85 and muggy, I doubt it would be able to succeed in keeping the room cool. Overall I like this place but my back is suffering from the squishy bed, so I look forward to maybe a year from now, with renovations and new mattresses and better coffee?

"Excellent"

5
User 20/05/2018

the hotel is very comfortable the employees very attentive the housewives in their cleaning are very good, the rooms very clean thanks to leidy and jasmine for such good attention they helped us a lot in our stay

"Wonderful Customer Service"

5
themomsaidso, Milwaukee, Wisconsin 16/05/2018

We came to Florida for a cheer competition in Orlando. Booked a night here to end our trip and get some beach time. Unfortunately the weather was uncooperative. When we checked in we were given an upgrade to an oceanfront room. This changed our entire experience, hard to be sad about the weather when you can watch and hear the waves. Also the clerk (Alex) really helped me change my outlook. Heated to 80 degree outdoor pool in the rain...your wet anyway. Beach in the rain....not ideal but a different experience. He was right. We got in our suits and in the rain walked the beach jumped some crazy waves and warmed up in the heated pool. The hotel is perfectly located, the breakfast was wonderful. Everything was clean and well kept. Every employee we came into contact with was super helpful and friendly. We will be back hopefully without the rain this time and will definitely book here again! Thank you for a wonderful experience!

"Excellent Stay and Service!"

5
User 14/05/2018

Sarah (Front Desk Manager) was awesome! The day of our check in there was a huge storm. I called to find out if we could check in early due to weather and Sarah got us an early check in and an Oceanfront room! She then called our room to make sure everything was satisfactory. She went above and beyond! We loved our stay and the service was excellent! The location was amazing!

"I stay EVERY year with the Beach Bash group!"

4
User 14/05/2018

I love it just as always. I mean it's steps away from the beach and it's always wonderful staff there. The pool was maintained very well and the staff gave me mad towels. As a matter of fact, i had to telll them that the service was unnecessary.

"Disappointing for us, hope it's better for you!"

2
User 11/05/2018

Based off of many positive reviews about how awesome the pool bar is and friendliness of the bartenders, we decided to book a room here. Got to the pool at 4pm after checking in, the bar was closed. Big bummer. Rooms were clean but the carpet was nasty. They are doing some renovations and I hope that's on the list of things to replace. Breakfast was decent for being included. For the price of the room, we won't stay here again.

Jaime T, General Manager at Best Western Cocoa Beach Hotel & Suites, responded to this review
I am sorry to hear that we were unable to meet your expectations during your recent travels in Florida's Space Coast. We pride ourselves on being an affordable beach destination for the countless families who visit Kennedy Space Center, Port Canaveral, Brevard Zoo and the many other attractions that define our community as one of our Florida's most desired locations. Our commitment to quality, service, and value is consistently recognized by our many loyal guests who have chosen our property as their hotel of choice when visiting Cocoa Beach.

"Fun and friendly"

4
Tonya M, rocky mount 11/05/2018

This is a very nice hotel. Lots of options for places to stay. Rooms are nice and roomy. Staff goes above and beyond to make you feel comfortable. Beautiful views of ocean. Great local to lots of amenities.

"Great place for pre-post cruise"

5
Sheri G, Kansas City 08/05/2018

I don't need fancy but I also don't settle. For our pre and post cruise we stayed here. It wasn't the Raddison but it wasn't a motel either. It was comfortable, staff was pleasant, breakfast was good and Paula at the pool bar was great!! It was clean, we had a few needs and they were filled nicely. Booked a shuttle to the cruise, had good suggestions for off property places to eat. The beach and pier are right there. We will for sure stay here again.

"Vacation #8 at Cocoa Beach Best Western"

5
NancyE201318, Birmingham, Alabama 07/05/2018

We have a great vacation every time we are here, great staff and ammenities. So close to the beach and the Cocoa Beach Pier with lots to do. Stanley at the front desk is awesome, always cheerful and helpful. The breakfast room crew are great, especially Anna she is such a sweet and genuine lady always greeting us with a smile.

"Yearly Event... Always better than last year"

5
maddy0072014, Coral Springs, Florida 07/05/2018

We've been attending an annual event at this hotel for over 8 years. Just returned from this year's event, and the hotel is better than ever. Every year they roll out the red carpet for our group. Every year we see the marked enhancements made in appearance, decor, and also service. They have never disappointed... they've always made positive changes to an already very strong base. The staff go out of their way to make our stay fun, complete and pleasurable. They look after the small details constantly. I recommend this hotel to friends and family who are visiting this area and want a great beach location with lots to do. Thank you BW!

"Bbw Bash"

5
Gretchen H, Clinton Township 07/05/2018

Was in town for the annual cocoa beach bbw Bash the hotel staff is always respectful, quick to handle any issues and the view is fantastic. I love this location and will be back! I love the size of the suites and the proximity to the ale house and other restaurants

"Unbelievable View and Staff"

5
User 02/05/2018

We stayed here twice in one week - before our cruise and after our cruise. The staff was exceptionally friendly - both Stanley and Jo Anne at the front desk were more than accommodating. We arrived early and they got us into a room as soon as possible - and they let us hang at the pool until it was ready. The rooms are a bit older and need some TLC but the ocean view off our balcony more than made up for it. This was a great stay and wasn't too pricey!!!!

"One night pre-cruise, we would stay again"

4
bjd2, Pulaski, Wisconsin 01/05/2018

We stayed here on 3/22/18 before our cruise. Our room was clean although older. Our hair dryer didn't work but a call to the front desk got us very fast service and a new dryer. We were very happy with that. We wandered to the beach. This hotel is nicely located to walk to the Pier or to the beach. We ended up staying by the pool bar and entertained by Paula S. We were going to have just one but she was so nice and funny that we stayed until it was dinner time. Kudos to her! The spread for breakfast in the morning was amazing! If I had one complaint, it was that luggage or rolling carts (not sure which it was) at 3am on cobblestone sounds like a train is coming past the room. We will stay again but will ask for a room not in the courtyard. I got a good deal so maybe that's where you go if you don't book with them directly!

"happy about Cocoa"

4
User 01/05/2018

There was an issue with our first room, the front desk gentleman (Todd ) was awesome, friendly, kind, caring and genuine. He fixed the issue and the rest of our stay was excellent. He was knowledgeable about restaurants and the area. We loved our second room! The access to the beach was wonderful...couple steps and you are there...filling breakfast! Had a great 20th wedding anniversary.

"Clean and close to beach."

4
HipD3, Lockport, New York 30/04/2018

We were put up here by another hotel chain to sit through a time share sales pitch (another review and story for later) and we really enjoyed our stay at Best Western. We were quickly and friendly greeted at the front desk and got checked in early. I believe the hotel has FIVE buildings in the area and 2 of them; while close to the beach do not have a beach/water view. Ours did, luckily. We stayed at a middle building with 5 stories with balconies facing the ocean. Great view to people watch. Also had a warm, clean pool. Room was clean, bed was a King and it was clean and comfortable. The room was a suite actually which was handy for leftovers for lunch and keeping our booze and beverages cold. The location was convenient, right next to Cocoa Beach Pier, so the walk to the water was literally less than 5 minutes. TV and WiFi were solid. Bed turndown and fresh towels were available daily but you MAY have to ask for it (??). I only say that because the cleaning lady asked us if we needed it the 1st day as she had already passed by our room to others. She immediately came back and gave us towels and made the bed, etc. The included breakfast was the typical fake eggs, sausage, pancakes, waffles, fresh fruit, etc. Nothing special but free and it fills you up. A big $$ saver to me. So in all we had a great stay and I'll come right back here because of my experience.

"Great location!!"

4
GBWitts, Gettysburg, Pennsylvania 29/04/2018

This hotel has a great location - right on the beach and next to the Cocoa Beach Pier!! It is an easy walk to both, and there are wonderful restaurants close by as well. The breakfast area is very large with a wonderful group of attendants to take care of the guests. There were several pools - we didn't get to any of them because the weather wasn't the greatest, and we took advantage of the beach on the good days. All in all, a good place to stay.

"The perfect retreat"

5
User 24/04/2018

We stayed Thursday through Sunday at the Best Western Cocoa Beach Hotel and Suites and it far exceeded expectations. We're already planning to return next April. Clean, friendly and affordable, it's located right on the beach or you can rent a room in the building by one of the pools or there is a third building that is suites. Our balcony overlooking the beach and ocean was perfect. You can rent 2 beach lounge chairs & an umbrella for $20 & it's next door to the Cocoa Beach Pier. Can't wait to go back!

"Last day of vacation..."

5
User 24/04/2018

We stayed here for the last night of our vacation, following a cruise. It was really nice, and so close to Cocoa Beach Pier! We loved it! All staff we encountered were friendly and helpful, very pleasant!

"Many better options in town"

2
HCS, Aldie, Virginia 23/04/2018

I stayed here for a week in early April during a business trip. Sadly, the trip fell right during spring break and nearly every other hotel in town was booked, so I was left with the Best Western. I was given a room in the "Garden" area of the hotel. The hotel is comprised of several buildings spread across 2 or 3 blocks. Let me sum up the highlights and lowlights below. PROS: - very hard-working and friendly front desk staff. I saw the three same people there day and night all week and they were working hard to accommodate everyone's needs. - decent proximity to shops and restaurants - free parking, wifi, breakfast, etc. -- the usual offerings - the Garden buildings have a couple of small outdoor recreation areas, e.g. shuffleboard, BBQs, etc. CONS: - rooms in the Garden building are very worn. Everything about the building feels old. It is a two-story setup with all rooms facing a central courtyard. The doors, air conditioning units, paint, drapes, mattress, bathroom, everything just felt old. No amount of touch-up paint could rectify the decrepit nature of the building. I'm sure there is little that can be done to address the feeling of decay, given the salt air and constant wear and tear from vacationing families. The room/hotel wasn't totally unlivable but it didn't have a comfortable feel about it. - The a/c was very noisy. Had to wear earplugs every night. - The Garden area of the hotel is basically open to the street so anyone can come and go. Cocoa Beach has a fair amount of unsavory people wandering about at any given time, so I didn't feel 100% safe. - the room I was in wasn't terribly clean. Housekeeping didn't show up at all one day (I didn't have the do-not-disturb sign up so no clue what went wrong) and when I checked in, there were streaks of dried urine down the front of the toilet that still were on display by the time I checked out. So not the most thorough cleaning job done by housekeeping. NEUTRAL / FYI: - coffee is served in the lobby 24/7 but it's an instant coffee machine that you have to cross a few minor streets to get to... nice to know it's there but not sure it's worth the trek. So I'd call that amenity a wash. - my room had a kitchenette but it was so cramped that it was barely functional. It was very difficult to open the fridge and there was nearly zero counter space to work. Plus, the kitchen was right in the bedroom so the idea of cooking 5 feet from my bed just didn't appeal. Plus, there was very little kitchenware, so preparing any kind of significant meal would be a challenge. So, again, I'd call this feature a wash. - I called a few days before arrival to ask for a room in the Tower -- I read on TA that this building had renovated rooms. The front desk gal politely told me that I was staying during spring break, that the Tower rooms are ocean front, and then insinuated that since I was staying at the government rate, I didn't warrant a room in the Tower. I get that the hotel was probably going to lose money by putting me in the Tower during spring break when those rooms were probably going for a premium, but by putting me in the Garden room, they lost any future business I might have given had I been given the chance to stay in the Tower (I travel to the area frequently). I can't blame the front desk gal but I still feel this was a bad business decision on the part of the hotel. - the room I was in only had a walk-in shower, no tub. I wouldn't use a tub anyway so no loss for me but some people, e.g. families with little kids, might have an issue with this. I was booked to stay here for 2 weeks but thankfully was able to score a room at the Courtyard down the road for the 2nd week. I would stay at this hotel again if I had to but I feel there are better rooms in town for your money.

Jaime T, General Manager at Best Western Cocoa Beach Hotel & Suites, responded to this review
The feedback we receive from our guests is always appreciated and provides us with the opportunity to improve and deliver a better experience for our guests. We are a large property spread across several blocks with two heated pools surrounded by tropical landscaping. All of our accommodations are inspected daily and undergo a rigorous quarterly inspection process to ensure that our guest's stay is free from any disturbance or inconvenience. With that said, I will be following up with our maintenance and housekeeping department regarding some of the issues highlighted here. We are committed to our guests and their satisfaction and hope to be given the opportunity to earn your business during your next travels in Cocoa Beach in one of our newly renovated oceanfront accommodations. Please reach out to me at your convenience and I can personally assist you with you reservation. Mr. Jaime Teijeiro 321-783-7621 x2390 jteijeiro@oceanpartnerscb.com

"Great place"

5
Monty0467, Beverly Hills, Florida 22/04/2018

Check-in was handled great. Our room was really nice with the location to the pier & Cape Canaveral also makes really the best. Just not sure when we stayed, but there was a rocket launch when we were there. It is always very exciting to see how far space technology has progressed in the past few years.

"Beautiful room and great location!"

5
dmljkaster, Janesville, Wisconsin 20/04/2018

Best Western Cocoa Beach couldn't get any closer to the pier without being on it. We walked everywhere from this hotel. The view from our balcony was amazing. The beds were very comfortable and furnishings were fresh and updated. The breakfast was fantastic. As with any beachfront property, the exterior of the hotel is a bit battered and worn. For example the balcony railings and the stairwells showed age. That is to be expected with the salt, sand and storms. We enjoyed the stay very much and wished it could be longer.

"Nice convenient Place to stay in Cocoa Beach"

4
s0uthernbelle16, Atlanta, Georgia 16/04/2018

Nice, clean place to stay with convenient location walking distance to beach. Very family friendly. Good breakfasts. Helpful staff. Nice pools. Decor a little dated and rooms are small but serviceable

"Great stay!"

5
westonsimona, Key West, Florida 16/04/2018

I usually stay in BW chain. This was definitely the best one, including service (congratulations to mother to be front desk girl! Amazing work ethics!), cleanliness and breakfast. I will definitely recommend it to friends and family.

"Dire need of updating but great pool."

3
Jared J, Seattle, Washington 14/04/2018

The good: Great beach access, friendly staff (Jared in particular), great heated pool, good breakfast with good seating. The bad: The rooms are very outdated compared to their competitor. Just had a old musty feel and the air conditioning was so loud. The mattresses were bad and the pillows were so so. We just didn't sleep that well. Clean yes, but wow, lets be Best Western not a Roadway Inn. Difficult to recommend unless you need easy beach access. If they remodel the rooms and put in better amenities I'll go back.

"great location, big rooms, nice pools"

5
the5hefels, Dubuque, Iowa 11/04/2018

The exterior of the hotel looks poor but the interior is really quite nice!!! Big clean rooms! The breakfast was the best we have had at hotels in a very long time! This hotels has multiple properties. The family suites are about a block off of the beach but still very close and the pier entrance is across the parking lot. There are two pools to use at either building. The pool by the family suites was AWESOME!! VERY warm, unlike most outdoor pools. I noticed a maintenance worker, Michael, working the evening shift making sure all guest needs were met. I needed quarters the laundry and there was not a coin machine so he gave me change from his own pocket! He said he carries quarters in case guest need change for the machines!! How nice!! The staff was very nice and helpful! We needed a late checkout, as our flight didn't leave until mid afternoon, and they gave us it even through they were sold out for that night! Anther bonus is we watched a Space X rocket launch from the beach!! Highly recommend this hotel!! I cannot say enough nice things about this property!!

"Wow!"

5
emwursten, North Ogden, Utah 11/04/2018

I have only great things to say. We had a red eye flight into Florida. We drove to cocoa beach and intended on watching the sunrise and napping on the beach until check in time. But we we opened the car door we were hit by an attic blast of cold air. It was freezing! So we ate breakfast at a restaurant with no heat and then went to Best Western and begged to be let in. We were so tired and cold. Stanley helped us out. Even though we were hours and hours before check in, he got us in with no hesitation. The hotel was great. The rooms were dated but super clean. The bed was super comfy. The hotel is right on the beach next to the pier. We didn't do a lot of beach stuff because of the cold. All the staff we interacted with were super friendly. I would definitely recommend this hotel. Kudos.

"Great stay at Cocoa Beach"

5
Pete A, Douglassville, Pennsylvania 10/04/2018

Stayed at the Best Western per a recommendation from my parents. Stanley at the front desk was enjoyable to talk to and made check in and out simple. Our room was on the 8th Floor and ocean front. Absolutely loved watching the sunrise in the morning. Solid breakfast and enjoyed the easy access to the beach and the pool. The GM Jaime is a super nice guy. My wife and I enjoyed our conversation with him. Overall, great location, friendly staff, and zero complaints equals a great stay.

"Would Stay Again"

4
GDab, Windermere, Florida 10/04/2018

We stayed for two nights this past weekend. We had an ocean front, ocean view unit in the tower on the beach. It's an older resort, but the units are well taken care of for thier age. You can walk wherever you need to go and enjoy the area. For a last minute getaway from Orlando it was perfect. Paula at the pool bar was awesome. She really made the day great for both myself and my two boys. We will be back!

"Would not stay here again"

2
Warren M, Rock Hill, South Carolina 10/04/2018

We needed a place to stay for one night before a cruise. I understand, now, why this was one of the only sub $250/night places. It is a motel, not a hotel. Our room opened up to a parking lot near the very loud pool. The room decor is old and dirty feeling (It may have been cleaned very well, but it still feels dirty). The two good things were the location near the cruise terminals and it is right at the beach. Other than that, it is more suited for college kids on Spring Break.

Jaime T, General Manager at Best Western Cocoa Beach Hotel & Suites, responded to this review
I am sorry to hear that we were unable to meet your expectations during your recent travels in Florida's Space Coast. We pride ourselves on being an affordable beach destination for the countless families who visit Kennedy Space Center, Port Canaveral, Brevard Zoo and the many other attractions that define our community as one of our Florida's most desired locations. Included in all accommodations is a full hot breakfast, free Wifi, a business center, a complimentary copy of USA Today at the desk, and no resort or parking fees, which is a common practice for many oceanfront hotels in the Cocoa Beach area. The level of service and care we provide is consistently recognized by our many loyal guests who have chosen our property as their hotel of choice when visiting Cocoa Beach, a preference that is reflected by our designation as a Trip Advisor Certificate of Excellence Winner.

"Fun"

5
Jeff P, westlake, United States 05/04/2018

We have been coming here for years, today there is a lot more buildings and it's really kept up well, the breakfast is fantastic, and the girls at the pool bar are very nice and helpful With dining choices and the like, The local pier prices have gone out of this world but that is not the hotels well we love this area and will be back

"Location is great!"

3
Ashley D, Alexandria, Virginia 05/04/2018

It is a reasonably-priced motel on the beach near the cruise ship port. The location is perfect - walking distance to the beach and the pier. It is across the street from Publix so you can pick up snacks, etc. The pools are nice. Breakfast in the morning is actually pretty good. The staff is very friendly. If you are taking a cruise - ask about parking your car in their lot.

"great breakfast and views of ocean"

3
User 04/04/2018

Our room on the 8th floor of the tower had wonderful views of the ocean, the balcony was great to sit on (only two chairs) and watch the sun rise or just sit in the sunshine. This is not a luxury hotel. The breakfast is delicious with good choices, but can get really crowded at certain times and days. Our room had a weird musty old smell, that never really went away. Housekeeping did not show up the first day and we had to call for clean towels. Internet was spotty at best, too slow to really do anything with. The sleeper sofa in our room was gross, it had a big nasty stain under the cushions , there was no mattress protector and not much for extra sheets in the room. I did not call to have them come clean the couch as we were not in our room much. Everything that you could see was clean, but after the couch I wonder how often the rooms are really deep cleaned. Pool was nice and heated which was a bonus as it wasn't overly warm. Staff that we spoke to were very kind.

"Great pre-cruise hotel!"

3
motherofozzies, Vancouver, Canada 02/04/2018

We stayed here over spring break - pre-cruise with the family. Our flight got delayed so we didn't make it there for our first night and they were very good about it, didn't charge us and were very accommodating. We got to check in early and enjoy going to the beautiful beach for the day and out for a fun dinner nearby. The pool is very nice and drinks were very inexpensive. We did go across the street to the grocery/liquor store and got wine and mini bottle of alcohol to 'bring' on our cruise ( saved us so much money!). Not usually our style but the ship did fine without our contribution! The check in and check out was easy and room was acceptable for a night or two. The breakfast was good and I even went to the gym for a workout which was nice. The hotel is separated into many different building across the street from eachother but I would recommend being by the pool/beach area and walk further to the breakfast building. The only complaint would be the cobblestone walkways that were super loud when people dragging their luggage along it. Even the housekeeping carts were crazy loud at all times of the day. Unusual to have this type of flooring right outside room doors. Maybe upstairs would have been better? One night, didn't really care.

"Spring break"

5
User 31/03/2018

Our first impression was Paula at the pool bar. Her personality was great and truly was a pleasure to b around while we were waiting for our room. I would come back just to visit her! She kept serving cold beer and we never had to wait even when the crowd got big she kept everyone happy with her signature margarita and other frozen specialties!

"Great Stay"

5
User 28/03/2018

We stayed at the Best Western Cocoa Beach Hotel and Suites March 10 the night before our cruise. It was great! Clean, large room, close to beach and great restaurants. It is so close to the port. Very convenient! Would stay again for sure!

"Great location"

3
tsperrazza16, Moneta, Virginia 25/03/2018

Great location for hotel to the pier. hotel doors are very hard to open and close so a lot of slamming of doors In hotel. So sleep gets disturbed. It also needs updating on the hotel not just a paint job.

"Close to the Beach"

4
melissa w, Alpena, Michigan 24/03/2018

My family and I stayed at the Best Western in Cocoa Beach before a cruise. The staff has been friendly, the room is clean, the bed is comfortable. The facility is set up as 5 different buildings, but all very close and within quick walking distance. We are steps away from the beautiful beach, where we enjoyed a perfect beach day. The buildings themselves are a little older, but they have been remodeled and look nice.

"Paula at the pool bar"

5
eevensen321, Rockledge, Florida 23/03/2018

Paula at the pool bar treated our family like royalty! The kids were always happy with towels as the air was cool the week we stayed. And the adults we're served various summer drinks till we all jumped in pool with kids, damn the weather! Paula is an asset to your company!

"Sick from the Hotel!"

1
User 23/03/2018

Rooms were acceptable, could have been cleaner. My biggest and most important complaint was the room smell and air. From entering the room for 5 minutes, I instantly started sneezing and coughing and my asthma kicked in. There was mold in the bathroom and I'm guessing the air conditioner. After returning home, I seen my health care provider to find out I now have bronchitis. Never again will I stay in a Best Western Hotel. This is a serious issue, that needs to be reviewed and action taken on.

Jaime T, General Manager at Best Western Cocoa Beach Hotel & Suites, responded to this review
The feedback we receive from our guests is always appreciated and provides us with the opportunity to improve and deliver a better experience for our guests. We take great pride in the consistent service we provide our guest and therefore are disappointed to hear of your experience. On behalf of our team, here at Best Western, we extend our apologies. At your convenience, please feel to reach out to me as I would like to speak with you personally regarding your stay. Mr. Jaime Teijeiro General Manager 321-783-7621 x2390

"Great Location! But....."

4
carmensI6648SU, Charlotte, North Carolina 21/03/2018

We were only there for a day. The location is great, the front desk was great, and the room was ok except for the many uninvited guests(ROACHES)!!! I am almost sure that I will not stay at this location again.

"Great location pre-cruise"

4
JRA87, San Jose, California 20/03/2018

I was hesitant to stay here because of the mixed reviews but the price was decent for booking so far in advance. We stayed in the tall tower closest to the water with a great view. The room was a little outdated but it is a beach hotel so that sometimes comes with the territory. I found the front desk staff to be helpful and accommodating. The free breakfast in the morning was amazing and the coffee was decent. This hotel is great for a night or two if you would like to be close to the port, beach and pier.

"The service was poor."

3
User 17/03/2018

For the price that I have paid, I didn't get room (5) even we had mentioned it. It is hard time to sleep 5 people in room of 4. The breakfast was good and the pool area also. It is very close to the Pier and beach.

"Customer Service"

5
User 16/03/2018

I surprised my boyfriend with a vacation to cocoa beach. I originally went thru a travel agent where I was very clear about wanting an ocean front room. When I arrived at the hotel we quickly realized she booked us 10 minutes away from the beach. So we drove down the strip and went in to every hotel asking if they had rooms available. Everyone was booked but best western. Obviosuly because i came same day wanting an oceanfront room i knew i was going to pay thru the roof. Britney helped calm my nerves, got me the last room for as long as she could, and gave me a great deal! Britney helped fix my vacation and I cannot thank her enough. She was extremely kind, helpful, and understanding. Plus the room was great! I would recommend this hotel to anyone. Again, thanks to Britney for getting our vacation back on track.

"Great hotel"

5
brendac722016, Midlothian, Illinois 14/03/2018

Stayed here 1 night before cruise. We arrived very early and didn't expect our room to be ready but they said they'd have a room ready shortly. We had an ocean view room with a balcony. Room was very nice, comfortable & clean. Staff was very friendly and helpful to any of our questions. Location was perfect, short walk to the pier and plenty of restaurants, shops & bars. Would definitely recommend this hotel.

"Paula"

5
User 13/03/2018

While visiting I happened to visit the veranda and there was a hidden gem working the bar. Paula is such an asset to the premises. Paula is very friendly and helpful. Always smiling. She greeted every customer as if they were family. Well done Paula!!

"Good place to stay near the beach"

4
vacationer3720, Dunkirk, Maryland 12/03/2018

Room is adequate for a kitchenette in the courtyard. Better but more expensive rooms can be hired in the Tower or the Suites section of this motel. The courtyard offers no view of the ocean. Motel is within 5 minutes walking distance to the water over the dunes and beach. Motel is near the Cocoa Beach Pier. Room is outdated in interior decor.

"Good overnight experience!"

4
irwinname, Galena, Maryland 12/03/2018

Food in restaurant was great. Service was fine. Spent one quick night before cruise. Area was safe. Market and shopping across the street from hotel. Other restaurants close by if you want other choices.

"Great Location - but call first to get beach conditions"

4
User 08/03/2018

My wife and i stayed for a night. Get the oceanfront view. It's worth it. Clean building, great beach location and nice breakfast is included. Oranges at the front desk! The king sized bed was quite good as well. Just check ahead of time as the beach was under construction, so we could not access it right in front. What was somewhat disappointing, was the front desk said it would only be for a few hours. It turned into a full night of excavators beeping all night. Bad timing i guess.

"AMAZING view of the ocean"

4
Denise D, Whitby, Canada 07/03/2018

We stayed for 6 nights at this hotel. It's a little on the older side, but clean and spacious. The breakfast was great with lots of variety. The AC unit was old, loud but it did pump out cool air. The bed wasn't great, but okay.

"Outstanding for the money!!"

5
aspa003, Baltimore, Maryland 05/03/2018

This is a little bit older hotel, but our room was renovated and had Granite counter tops in both bathroom and kitchen! Beds were excellent, 150 yards from the beach and pier! Many local-good restaurants and EXCELLENT staff like Tatiana!!! We got a good rate and excellent suite which also had a micro wave, large frig, and 2 good size flat screen tv's. Tatiana was excellent, polite, and was able to offer us a reasonable upgrade for very little and man did that make a difference. Glad we listen to her!!

"Great hotel and location"

5
Nancy J, Montreal, Canada 05/03/2018

This is our 2nd time here.. Great place. As a Best Western Reward Member we got upgraded to Oceanview Suite. Was so nice overlooking the pool too. Breakfast is really good. Lots of choice. Staff amazing Thanks you Stanley,Johanne,Brittany and Sarah. You are an asset to Best Western. Restaurants in walking distance and Publix too.

"Great location and views!"

4
NICKADOODIE99, CHICOPEE 04/03/2018

We stayed here the night before our cruise because we wanted to be on the beach. We had a great ocean view room with a nice balcony. Our room had a microwave and fridge. The hotel is a little older and needs some minor work but overall really nice. The beds were also comfortable. We would stay here again.

"Choose your room carefully"

3
cruise_kitty_44, Manchester 01/03/2018

Can be a bit hit and miss on rooms as some have renovated and some not. We were lucky to get a good room in the tower, very large and looked out over the sea and pier to the left. Breakfast was served in another block but not a problem to us. Pretty good selection of breakfast food available too. The hotel restaurant was a little over-priced and not particularly brilliant. Nearby restaurants included the Ale House which served good food and ale and a reasonable Mexican across the main road.

"Great Experience"

5
User 26/02/2018

We stayed here twice for two Back to Back Cruises. We were treated wonderfully from the time I called to book until we checked out both visits. Stanley took my reservations and was fabulous and very accommodating to our requests. The Breakfast was very good hot and very clean area. We will be back next year and Stanley once again has gone out of his way to make sure we are taken good care of.

"Customer Service at its best."

4
User 24/02/2018

Arrived for my 50th birthday, Gary and the manager (sorry I forgot his name) offered an upgrade to a suite to celebrate unfortunately we declined due to wanting that ocean front view. They were so kind and willing to go that extra mile to make our stay incredible. The hotel is older but very clean. It is literally steps to the beach from just about any of their buildings. We enjoyed our stay and would definitely recommend. Again besides the view it was the customer service from the front desk that really made the difference.

"Was ok."

3
User 23/02/2018

We booked a last minute room, last week and stayed in an oceanfront suite. Was ok. Just ok. Wouldn't stay again though. Was hoping for better and felt like I paid for better, given other options. There was beach replenishment going on and the beach was closed, sadly. They worked all night on the beach with noise. Not taking that into account for my review, The oceanfront deck was old with peeling paint on the railings, black mildew areas on the building and dripping water from the above levels AC?? Was not the...oh I'll sit out and enjoy the deck type of deck at all... We were on 4th floor room 4o3. Hotel looked like it was partially remodeled but showed it's age with a nappy door to the deck, old windows, had charcoal grills available for use, but even they looked yucky and had garbage in them. On the bottom floor of the building we were in was a construction zone, parking at night wasn't available, had to park infront of another building 2 buildings away and walk... smelled clean at least... but looks better from afar than up close.. pool was very heated at least and nice. My son had a allergic reaction to the bedding, maybe the detergent they use? Beds were comfortable. I asked why the beach replenishment wasnt disclosed and was told "they didn't have to, because they don't know their schedule".. We tried to eat the free breakfast.no fresh fruit, everything was bland and not very good. We did eat at the pier and the food was pretty good. Key lime excellent. And it is a block away.

"Basic, clean, good holiday"

3
DomP1234, Birmingham, United Kingdom 22/02/2018

We came here for three nights before heading to Orlando, the beach was very good and the weather was faultless. The hotel was basic and good value for money. The room was very spacious and comfy. The view of the Bach was very special and beautiful. However the room wasn't very clean and we had quite a few bites. Breakfast was included and was very good and tasty.

"Big mistake trading RCI points for this dump!"

2
tripodics, Middle Island, New York 21/02/2018

Sorry we wasted RCI points on this mediocre place. Rooms were very poorly laid out: furniture does not fit, clunky door blocks access to sink & bathroom, window curtains fail to block early morning light (or people strolling by), electric outlets in the wrong places, etc. Buildings and staircases badly designed: to get to upstairs room one must ascend stair that go from middle to end of building, then walk back to middle, cross thru "breezeway", then double back to room. Breakfast was only so-so, but the line was so long that it went out the door, and food was not accessible for over 15 minutes. (There was a second breakfast room, but that was not available on either morning.) Not the worst motel I've stayed in, but certainly not worth the RCI points we spent on it. However, the last straw was when we returned to our room after dinner and found that all of the towels were gone! We called the desk and were promised that towels would be delivered; waited 1/2 hour and called again and were promised quick delivery; after another 15-20 minutes, called again and told them to wait until morning. Next morning, called again, and it took another 1/2 hour before we got the towels. They offered a prepaid card for a discount at other Best Westerns, but I turned it down since I will never stay at the "Best Western" chain again!

Jaime T, General Manager at Best Western Cocoa Beach Hotel & Suites, responded to this review
I am sorry to hear that we were unable to meet your expectations during your recent travels in Florida's Space Coast. We pride ourselves on being an affordable beach destination for the countless families who visit Kennedy Space Center, Port Canaveral, Brevard Zoo and the many other attractions that define our community as one of our Florida's most desired locations. Our commitment to quality, service, and value is consistently recognized by our many loyal guests who have chosen our property as their hotel of choice when visiting Cocoa Beach. With that said, I will be following up with my staff regarding the service inconsistencies noted and the delay in receiving your towels.

"Walked into the Best Western Hotel Cocoa Beach Hotel & Suites"

5
margaretpT1688QN, Radcliff, Kentucky 20/02/2018

Walked up to the front desk and asked for a room on the ocean and shore access. The lady behind the counter was great. Gave us a suite that they had open. We could sit on the balcony and watch the beach and listen to the ocean. They had a free breakfast of 20 items. It was a amazing place. Two swimming pools, different room types, all accessed to the beach, on the beach you could rent two chairs and one umbrella for $20.00. The folks were helpful with restaurants for dinner in the area.

"Old Florida Room"

3
Deb R, Amherst, New York 19/02/2018

My complaint with this stay is that I feel I was a victim to false advertising! I arranged accommodations 2 months prior to my stay via Best Western website..... when we got to the hotel I discovered I was staying in the “old” section of the hotel. At $229 per night, I expected our room to resemble the rooms on the website, it did not! Certainly close to pier and beach, and breakfast served each morning - just wasn't what I had anticipated!

"Horrible Experience"

1
jackmusician, Irving, Texas 19/02/2018

From the moment we got there it all went to hell. Employees at the front desk which we were told included the hotel manager, were on the phone ignoring all the people in the lobby including us and by the time we were finally given our room over an hour had gone by. We got to the room and it was poorly cleaned with stains on the sheets, dust everywhere, and the bathroom was not fit for a dog to use. 3 days and 2 nights that we regret we lost and will never get back. The pool was dirty, the breakfast area was in another building and the food there was "YUCK". We think that the housekeepers should go to housekeeping school as none knows proper cleaning and don't even speak english which was another downer for us as we requested more towels and were given ugly old blue blankets. With the extremely high prices one would think this hotel makes enough money to invest in new bedding for the rooms. Plus the fact that my son left his iphone charger and they claim it was never found. We WILL never stay here again even if it was free.

Jaime T, General Manager at Best Western Cocoa Beach Hotel & Suites, responded to this review
Let me begin by extending my apologies as the conditions reported in your room fall short of the high standards we have established for our accommodations and for the experience we want our guest to enjoy. All of our rooms undergo a rigorous inspection process by both a room attendant and supervisor prior to being released. This allows us to address any maintenance or facility problems that may appear after a guest departure, while ensuring that our arriving guest has the best stay possible. I am surprised to hear that breakfast did not meet your needs. We offer one one of the most extensive complimentary hot breakfast menus on the beach. We have fruit, yogurt, pancakes, toast, English muffins, oatmeal cereal, eggs, grits, sausage, milk, and coffee. In addition, our breakfast manager, Anna, prepares daily from scratch her famous banana bread, which guests routinely request for their travels back home. I would welcome an opportunity to speak personally to you about your stay. We pride ourselves on providing a service experience that exceeds expectations and disappointed to read of the challenges you faced. Feel free to reach out to me at your convenience Mr. Jaime Teijeiro 321-783-7621 x2390 jteijeiro@oceanpartnerscb.com

"Be careful of your belongings if you stay here"

2
Settergirl22, State College, Pennsylvania 15/02/2018

I stayed one night on the way to a cruise. Manager and other desk staff were welcoming and efficient, as was the prearranged transport to the port. Room was clean with fridge etc. Breakfast was decent but very crowded. T However, I realized I had left my good winter jacket in the room after we embarked so spent a lot of money phoning the hotel to explain and ask them to hold it for me. I even had the room number, 145. When I got back, "they were very sorry" but no-one had put a jacket on the housekeeping log. Clearly there is at least one employee who was too tempted and now has a nice jacket and I won't be staying there again, obviously

"A lovely stay"

4
Lizc365, London, United Kingdom 11/02/2018

We have just returned home from a stay at this hotel....missing it already. Nothing thing pretentious here, just a good solid hotel. Spotlessly clean, very comfortable beds, very friendly staff and situated right on the beach. There are also two pools so something for everyone. There are plenty of restaurants and bars locally, or a short drive away. I would have given the place 5 stars but for one thing.....although the breakfast was good enough, it didn't change or offer any variation for the entire week and I must say it became pretty tedious after about day 3 or 4...a bit more imagination is required from the kitchen.

"Our room was terrible. Looked like some quite new buildings. I know nothing about them."

2
bluelake123, Grand Rapids 08/02/2018

Stayed at the Cocoa Beach Florida Best Western last night, February 6. Room 203, Paid about $150 for the worst, room I have had in years. It looked like something out of the ‘60s. If we had not been so tired from sitting outside for six hours and then one and half hours in traffic to drive to the hotel from watching the SpaceX launch, we would have moved to another hotel or asked for another room. We, seniors in our 70's were booked on the second floor and had to carry our luggage up the stairs in a very old two story part of the hotel. The room had no chairs to sit in except for two wooden stools at the counter. The light over this counter kept going out, so you could not even sit there and read. The bathroom was very tiny, the fan squeeked when it was on, the door squeaked when you opened it and you could barely walk between it and the bed. The blanket on the bed was very old.The pillows were half size and very lumpy. The bed skirt and small cover at end of bed both looked very old. My socks got very dirty due to the soiled carpet. The internet did not accept the password. After about ten tries, I called the front desk. The clerk said he would check with the it person. Waited ten minutes, no one came back to the phone. Called back and was told he would call back to tell me what was happening—- but we never received the call. Could hear through the door of both the connecting rooms, thus quite noisy. Will say there was a new stove, which we did not use, but can't imagine staying in a place for more than one night without any chairs. Reporting this to you before I submit my review on Trip Advisor. Looking for a partial refund and what you plan to tell this hotel, which not a good model for your brand. This was not the room I expect from Best Western. Will never stay there again and will certainly write my review and tell my friends. Looked like there were several newer buildings, but this room should never be rented , especially at a total of $150. How do I assure that I do not receive this type room at any other of your hotels. Very much overprice for what we got. Very disappointed, never had problems with Best Western before, but will not book with your chain in the future. Too many others to choose from at the same price. I submitted this to Best Wstern and as asked for my review. If you stay here hopefully you will be able to know ahead of time what your room will be like.

"Nice hotel on beach"

3
dkfCT, connecticut 08/02/2018

We stayed here at recommendation of a AAA agent. We, two couples, were in to see a launch at Cape Canaveral. The check was flawless, reception was friendly and helpful. Hotel complex interesting. Looks like BW bought up several adjoining hotel properties. We were in tower, on eighth floor, though building looks from outside like 7 floors. Room spacious and clean, tho aging a bit. Room has frig, micro and stove and nicely equipped. We had two Queen beds. Mattress not great for someone with back issues. Breakfast was more than adequate. Good selections and perfectly clean. Free wifi in room. Hoel is on the beach if you are looking for a beach vacation. This was not a great hotel but it was clean safe and more than adequate for our two night stay to visit Kennedy Space Center.

"Good place to stay for the price"

5
User 30/01/2018

My family recently stayed here and was impressed with what we got for what we paid. The breakfast was fantastic and was very plentiful. Kids like everything that was there which was good. There's also a private doc wants to the pier and to the beach which was nice. It was a great place to see the sunrise with my wife. We had a great time.

"Worth The Trip"

4
Ro D, Carle Place, New York 29/01/2018

Very large four building hotel. Breakfast is included but it is only served in one building. Witnessed people driving there to eat, mostly uncomfortable for Seniors to to do this. Walkable oceanfront. Weather was great and it's more or less there private beach. Very nice

"Spent a couple days before going on a cruise from Port Canaveral"

4
agroom, Calgary, Alberta 29/01/2018

We were a group of six adults (three couples) and booked separately, and got three rooms fairly close together which was great. The hotel offered a shuttle to the port for $6 a head (?). But it was very busy, as there was four cruise ships in port that day. The room was clean, and comfortable. Very easy walk to the beach, two pools were nice. They also had a nice breakfast which was included. Would definately recommend.

"Great place to stay!"

5
User 29/01/2018

Had a great time here. The hotel was clean, and service was great. Loved the poolside bar, and Paula the bartender is a gem! She suggested multiple local attractions and her knowledge was spot on. The free hot breakfast every morning was excellent also. Can't wait to come back here!

"Great Place on the Beach"

4
Allen B, Plymouth, Minnesota, United States 27/01/2018

My wife and I spent three days here before our cruise and we found it to be a great place to stay and relax. We decided to go with the Jr suite because we wanted a ocean front balcony. The room was more than we needed as it had two queen beds and a queen roll away. We were very comfortable and found the room very quiet. You could see on the balcony some of the effects from the hurricane were still there as the paint was chipping on the door and rail but beyond the minor cosmetics it was great. I would also like to mention that Chelsea at the front desk had great customer service skills. I called once before I book and twice after with questions and she answered all of them. I had asked if we would be able to see the cruise ships go by and she made sure we had a corner room facing the port so we could see them from the time they left until they went past. She also mentioned two great places to eat when we got here that we can't wait to go back to. The only downside I can think of was the bed was a little hard for me and the pillows are about a foot square lol. But beyond that we will stay here again! Oh and as a plus it is right next to the Cocoa Beach pier!

"Not even close to clean but the view ws spectacular"

2
Debmiester, Georgia 24/01/2018

We stayed here for one night. I have family in the area so we came to see them for the evening. There are several buildings in this hotel. When we checked in, the front desk clerk told me several times he was giving me a free upgrade. I was in the building on the back of the property- 8th floor. As the clerk told me, the sunrise view from the hotel was stunning. The room however was not. bathroom was in desperate need of an update and all the corners and crevices held dirt and grime. Fine for a quick overnight stay, but if I had booked this for a vacation, I'd be upset!

"Lots of problems but AMAZING STAFF"

3
IndianaKris, Evansville, Indiana 24/01/2018

Oh we had so many problems with our room. On check-in Stanley was amazing and insisted we call to let him know how the room was....and we noticed right away the toilet seat was extremely loose and went to call him. Well...phone did not work. So I used the cell to call. They did send Nick up immediately and he fixed the toilet but could not fix the phone...said it was a line problem. Phone was never fixed while we were there. Several things could be improved....like nicer towels and not so cheap toilet paper. Beds were okay...but not great. Sofa was not comfortable at all. VIEW was amazing. Our biggest problem was a hot outlet that almost burnt my daughter and almost ruined her straightener. Several of the lights near that did not work. This happened when we were leaving....so could not ask for repair but told them at check-out. They were nice and took one night off our price...which is good because the price for these ocean front rooms is high. The location is very close to the pier...which is nice. But on the two walkways closest to hotel there were always homeless men hanging out all day long. This is a resort with lots of buildings and you do have to walk to a different building to check-in and to eat breakfast. Breakfast is very busy and you have to stand in line...so we actually took muffins and fruit back to the room to have the next day to avoid the lines. Breakfast was okay. Staff at breakfast was not that friendly. Also our key would not work to get in the pool. This hotel has great potential. And the thing that does set this hotel apart from others is the great front desk staff....especially Stanley upon check-in. Sara Walker is amazing too and helped to compensate us for our problems. But I think you do need to be aware of the lay out of the buildings...the homeless that hang out on the beach here....and that some updates are needed. Would I stay here again? Absolutely because of the staff. But improvements are needed...especially with regard to maintenance of room.... AGAIN...great staff and great potential. Just make sure to check the room right away and let them know of any problems. They were more than fair in compensating us for our problems...and again the staff is amazing. They also gave us good recommendations for restaurants and had popcorn and fruit in the lobby.

"just the best on the beach"

4
chrisedgar57, Doncaster, United Kingdom 22/01/2018

we stayed in the hotel part .the room was very clean and had a nice safe feeling to it the staff were all very helpful .It's in a great location for everything the beautiful beach ,shops and restaurants. We had a ball

"Above and Beyond"

5
User 21/01/2018

I was really in a jam my new co do wasn't ready and I had my two dogs in the car. I was so frustrated I was in tears. That is when Tatiana came out to assist me. All of the sudden, I knew everthing was going to be o.k. Tatiana went above and beyond, placing me in a perfect suite with a balcony for my dogs. A room overlooking the pier. The room was flawless with everthing I needed. Customer service was extended throughout my stay. I would definitely recommend this hotel.

"Nice hotel with great location"

4
Laura L, Sergeant Bluff, Iowa 20/01/2018

Our family stayed here for 2 nights before we went on a cruise. Loved that it had a vanity and mirror in the bathroom and another outside of the bathroom so we can get ready faster. The continental breakfast was good. The beach was nice and very close to the pier.

"Great location"

4
Alanna S, Cornwall, Canada 17/01/2018

Good hotel for the $. Daily breakfast- staff very friendly. Steps from the beach and the pier. Stayed in the suites which had a bedroom, living area, kitchenette with bar seating at the counter for quick meals in the room. Our balcony looked out to the beach, we could see the pier and pool from our room. Pool was very nice, heated. I'm not sure about the other buildings, the one we were in was a little bit dated, still very clean and comfortable. Already booked here again for Oct/2018 before our cruise!

"Pre-Cruise Stay"

5
Jeff D, Ontario, Canada 14/01/2018

We secured this property at a discounted rate through a travel wholesaler for one night before boarding Oasis of the Seas at Port Canaveral. We checked into the hotel on Dec. 30 and were helped by the very friendly and efficient manager. We were given two rooms that were close in proximity. The only downfall was that these rooms were on the second floor of a building across the street. This property is separated into 3 buildings. It was a minor inconvenience as the lobby, our room and breakfast the next morning were all in separate buildings. The room was clean with working air conditioning and bathroom fixtures. We noticed a slight musty odour when we entered, but this dissipated when the air conditioning was turned up. It is very near the beach so this is understandable. There is a heated pool, although we did not use it. Wifi was free and worked well. The hotel is situated within walking distance of many restaurants and a Publix grocery store. We walked all the way to Ron Jon and back without too much complaining. Breakfast in the morning was served in the suite building and it was very well maintained and stocked. Check out was a breeze and, once again, the very helpful desk staff assisted us with booking a private shuttle to the ship. The property itself is clean but dated. What made this a 5 rating was the outstanding service we received at the front desk.

"10/10"

5
User 13/01/2018

Will definitely stay again, perfect location & view, great continental breakfast, comfy and CLEAN beds, wonderful staff. If i could give 20 stars, i would! Would definitely recommend, we will be back! Best bartender in the world at the pool! Love you Paula!!

"Right by the pier and next to the beach"

4
Liketotravelsumtimes, Daytona Beach Shores, Florida 13/01/2018

Great hotel for the $$. Daily breakfast. Extremely warm pool, well worth jumping into. Steps from the beach and the pier. Seems to be a popular pre-cruise hotel. This best Western is a group of adjacent hotels and motels that Best Western snatched up and painted to their distinctive blue and yellow trademark colours. At our hotel, you needed your magnetic key for everything: going up the stairs, entering the pool, entering the lobby from street side. So get enough copies. Housekeeping came late in the day or not at all. During our four days they came twice! Perhaps because of all the one-night pre-cruise stays, and the fact that it was the busy Christmas period.

"Terrible Experience with Best Western"

1
User 12/01/2018

We have used the cruise and stay promotion for 3 years and this Best Western location and loved it. Last year I booked Friday night for this years cruise under the stay and cruise promo for $150 + tax. We decided to come down a night early and stupidly called to ask about adding on another night. He quoted me at $144 + tax for Thursday night (our add on). Upon arrival our rates were $160 and $150 both + tax. When I showed them my reservation email they said the extra was for the cruise and stay..... then why was I quoted $150 under that promo if there's an extra charge? I've NEVER been charged that. Miraculously after posting multiple reviews about this we come back to our room to find we are locked out of it, and the keys were disabled, on top of my reviews being changed to the Days Inn Location-We will NEVER stay here again. 3 years of loyalty got us NOTHING.

Jaime T, General Manager at Best Western Cocoa Beach Hotel & Suites, responded to this review
The feedback we receive from our guests is always appreciated and provides us with the opportunity to improve and deliver a better experience for our guests. We strive for a seamless reservations and arrival experience for our guests. With this in mind, I am disappointed to read of your difficulties regarding your reservation and our failure to properly address this matter, while on property. On behalf of our team, here at Best Western, we extend our apologies. I will investigate further with my staff in making sure all efforts are exhausted in securing our guest's satisfaction. I welcome the opportunity to speak with you further regarding your experience and stay and have provided my contact information below. Feel free to reach out to me at your convenience. Mr. Jaime Teijeiro jteijeiro@oceanpartnerscb.com 321-783-7621 x2390

"Great spot!"

3
Molly4267, Athol, Massachusetts 11/01/2018

The location on the beach is the best feature.... hotel staff was pretty nice too. Rooms are at best average. I saw little bugs scurry in our bathroom to run under the rug but after a nightmare of a travel day, I wasn't about to say anything! The breakfast was above average for free breakfast and beach was fantastic!

"A rocket launch thrown in!"

4
SassyEvans, Mold, United Kingdom 10/01/2018

We stayed here for two nights and found it very comfortable. It's a big complex and a bit confusing to find the lobby at first. All the staff were helpful and we booked a second night after being told of the rocket launch whilst in breakfast the first day. There is good steak house just across the road and the beach is only a stone's throw away, we didn't take advantage of the heated pool as the weather wasn't that warm. Great stay for visiting Kennedy Space Centre which is not too far away. The room we had was quiet and comfortable but perhaps could do with a bit of re-decoration but overall not a bad place to stay.

"Felt tired, car parking for cruise not secure"

3
Jason M, Johns Creek, Georgia, United States 10/01/2018

Did Oasis of the Seas last week and used this hotel for night before cruise. They also provided shuttle service and let me park my car in their lot. Family condo we had felt very tired and the walls were paper thin. We heard everything from our neighbors. Breakfast buffet was good. Parking lot for my car was not secure, and on the main road. I didn't know that coming in as we have stayed at other hotels with secure lots for cruise parking. For this reason alone I would not stay here again. Shuttle service worked OK

"Multiple properties"

3
Jim P, Calgary, Canada 10/01/2018

We were looking for a clean, quiet place to sleep for two nights before a cruise. This property was just okay for the price we paid. Things to be aware of: - There are several buildings in the area that are all part of this hotel, so the pictures are misleading. The building we stayed at was more like a standard motel. Not a bad motel, it was clean and near the beach, but set your expectations appropriately. - The breakfast was quite good, no concerns there. - They didn't make up our room after the first night. Not sure what happened. By the time we came back to the room after a day of sightseeing, we just crawled into our unmade beds and went to sleep.

"Wonderful Time"

5
I3472BFronalds, Cocoa, Florida 08/01/2018

Love this Hotel. Great stay ... Great location, Beach, everything to enjoy in this area. Cocoa Beach Pier right there , Wonderful staff , great location for Cocoa Beach area. Beautiful pools, fitness center. Would advise anyone going to Cocoa Beach to stay here.

"Sure could be a lot better"

3
Frederick R, Washington Dc, District Of Columbia 04/01/2018

This is a worn hotel that's been made to look good on the outside but is in serious need of upkeep and renovation. It's Cocoa Beach so they can get away with charging a lot for a little so it's a pretty good deal compared to other hotels in the area, but it definitely dents the reputation of Best Western. Let me emphasize that all employees were really hard-working and friendly. This goes for the front desk, the women working hard to keep breakfast stocked, and the staff that cleaned rooms. They were much better than the hotel they served. The walls were very thin - I could hear conversations in the adjoining room clearly and the loud rattling of luggage or cleaning carts being pulled outside the room. Inexplicably, there were bumpy paving stones outside the room and they made wheels very loud. The heated pool was very nice - that was the best thing about the hotel, aside from proximity to the beach. But the breakfast, while nice enough (if nothing special), just couldn't handle all of the guests during peak times so there were long, long lines. All in all, my thanks to the people working there, but the owners need to invest some money into the place.

"Rainy"

4
Aok98, Portland, Oregon 03/01/2018

It would have been nice if it had been sunny & warm, but that wasn't meant to be. This place consists of several buildings. The lobby where you check in is a separate building in front of all the others. Best to turn at the sign and you drive right up to it. The building was older, but room was spacious & clean. WiFi worked very well & you are just steps from the beach. The door was a little sticky. I needed to give it a good shove opening and another closing. Staff was nice & helpful. I'd visit again, when the weather is better.

"Perfect way to bring in the New Year!"

5
todc387, Valparaiso, Indiana 02/01/2018

We had a perfect ocean view room with balcony! We could not have asked for a better location right next to the pier! The outside of the building could be painted but the inside of the room was great as usual! Best Western has never let me down thank you

"Family Suites are AMAZING"

5
751annemariek, Appleton, United States 02/01/2018

If you get a chance to stay in the Family Suites, they are AMAZING. Plenty of room with a family room area with a pull-out sofa bed, kitchen with full-sized refrigerator/freezer, and separate bedroom with queen-sized beds and balcony overlooking ocean! Breakfast is AMAZING, as well. Not your typical "hotel breakfast" as this had EVERYTHING!!! Staff was so kind and always check in on us about our stay!

"Clean and great service "

4
joe0277, Salem, Virginia 31/12/2017

We stayed the night then left our vehicle parked here while we went on a 7 day cruise. The hotel schedule the shuttle to take us the the cruise terminal and kept provided parking right outside the office window for guests who were on cruises. The room was clean but dated and the free breakfast was ok (but it was free). I'd stay here again when departing for a cruise and feel confident my vehicle was safe.

"Christmas at the beach!"

5
jhbbdz5, Jacksonville, Illinois 27/12/2017

The hotel was clean and the staff was very welcoming! We could see Cocoa Beach Pier from our balcony and was only steps away from the sandy beach! We were in the family suites building which was the perfect spot as breakfast was served in this building as well as a great pool! We will stay again.

"Pre cruise trip"

5
User 25/12/2017

This hotel is very nice. There are about 6 or so different buildings to stay in and we were in the suite building. The room has a living room, small kitchen, bathroom, huge bedroom with a king bed that has a balcony. On the bottom flood of our building is the breakfast area with a wonderful hot and cold breakfast. You have beach access and it is located right next to the Cocoa Beach pier. We used the park and cruise option and parked our car in the designated parking lot right next door. The hotel uses Cocoa Beach shuttles to transport you to the cruise post and back. The going to the port was no problems but the returning was and I had to get a taxi, but I can't fault the hotel for that.

"Business Stay on the Beach"

4
Robogator0, Windermere, Florida 25/12/2017

Stayed here for a business meeting. Used the business conference room on top floor, and rented a number of rooms for our team to stay. Decent hotel right on the beach (although we never actually went on the beach), rooms are nice... typical Hilton product. Staff was friendly and helpful.

"Was not impressed"

3
Lee J, Ocala, Florida 25/12/2017

We are frequent BW travelers and have stayed in one over most of the United States. When we checked in, we were 'upgraded' to a beachfront building. The room was in obvious need of a major rehab due probably to the salt water corrosion.

"Quiet family time trip"

4
Stacey H, Eagle, Colorado 24/12/2017

We really enjoyed our stay here #708. The staff were absolutely wonderful, and a gentleman from NJ - owner/manager?, asked us about our stay. Nice and friendly hospitality. It felt like he really cared. It appears they are undergoing facility renovations- room was quiet and the mattresses were very Comfy!! With the fridge and microwave we had everything we needed. Breakfasts were hot and they provided a nice selection from which to choose. Hot and cold selections available. If we return to Cocoa Beach we will stay again, and I'd recommend it to others. We felt it was a very good value for our money. Photo is Sunrise from our balcony.

"Best place to stay for cruising"

5
284buffyt, Perry, Georgia 21/12/2017

We love this hotel!!! Great front desk staff and breakfast attendants. Right on the beach and minutes from the cruise port. There are restaurants nearby in walking distance. I love the tower buildings and the family suites are spacious. We will see you awesome people December 2018.

"the view"

3
naeray, Salt Lake City 21/12/2017

We made our reservation with Expedia, and found that our stay did not qualify for Best Western points. OK, good to know. On line, when asked for preferences, I often ask for a high floor or a good view. Chelsey at the front desk explained that I would need to upgrade for an extra charge for an ocean view. OK, good to know. I declined the upgrade, and we found our room (102) with the least desirable view...a staircase, a garbage can, and the car park. The property was not full. Even considering cruise departures, the car park was mostly empty. We also were very aware of the people in the room above us leaving in a hurry at an early hour. It kind of seemed like a punishment room. The room was clean, and breakfast was the usual Best Western.

"Cocoa Beach"

5
lizbethw2017, Rockford, United States 20/12/2017

This is a great hotel to stay if you are looking for a beach location. This is right next to the Pier, which has restaurants and great views of the ocean. Includes a hot breakfast. The location is also close to Ron Jon Surf Shop which is open 24 hours and Cape Canaveral. Walking distance to other beach store locations and restaurants.

"Best Western Cocoa Beach"

3
Dianne715, Wisconsin 20/12/2017

WE stayed here the night before our cruise. I couldn't beat the airport pickup, shuttle to port and port to airport shuttle for the price I paid. Not a bad hotel. Lots of walking to get to the lobby and breakfast, depending on what part of the hotel you stay in. Hotel is very spread out. We would stay here again, as the price for the shuttling was included, and I couldn't beat that. Very close to ports too.

"Beach View"

4
KevinOKelly, Oswestry 18/12/2017

Great location. Clean, comfortable and reasonably appointed room with kitchenette. Nothing to get overly excited about (apart from the excellent view) but equally, nothing at all to complain about. Friendly, welcoming, and helpful staff.

"Wonderful stay"

5
Chattykathy156, Savannah, Missouri 14/12/2017

We were upgraded to a queen suite. Checked in at night in the morning realized we could see the ocean from our balcony. The room was clean staff was friendly enjoyed our stay. Provided us with a map to walk or drive to ocean (less than 2 blocks) We drove 2 blocks & parked at entrance. Very convenient and near cocoa beach pier! (Walkable).

"Room 122 and Room 132 at Best Western Cocoa Beach, FL"

3
Rather_be_Sailing, Maryland 14/12/2017

Stayed for 16 nights I was first assigned to room 122 which did not have a kitchen but Stanley at the front desk checked daily for a room with a kitchen and found one (room 132) after a week. Rooms need better soundproofing - can hear people in adjacent rooms. Room 122 was an average hotel room with two full size beds. No problems but nothing special. Room 132 had a kitchen which freed me from having to eat all my meals at restaurants but the King bed was too soft and lacking in support. Internet service in room 122 good but 132 was spotty. It worked reliably near the window but was very slow on the far side of the room. Phone in the room was near the TV instead of the bed. Very inconvenient. Breakfast was reasonably good but it would be nice if they would alternate ham or bacon with the daily sausage. Heated pool & popcorn in lobby nice

"Honeymoon let down"

3
Ed W, Kansas City, Missouri 14/12/2017

Reserved a beach side view...on arrival that building was under remodel/upgrade...put in another room without the view expected. Staff was very helpful, especially the food service director...knew the area very well and made our stay great

"nice hotel on the beach within budget with great staff"

5
jamescR5049LN, Cocoa Beach, United States 14/12/2017

I had a great experience here. The staff was very nice, the rooms were clean and the location of the hotel was in the center of everything for the area. I felt like the staff ran the hotel like it was their own and had a real ownership mentality which was refreshing. Would highly recommend.

"Loved it!! Our stay was perfect"

5
James N Tina C, Auburn, New York, USA 13/12/2017

Everything was great. We had wonderful staff and the room was perfect. Right on the beach with a beautiful view!! This was our first stay at a best western But we will be sure to stay at more of them after this stay. We great to sit back and relax after a week in Disney.

"Great price and location"

4
RRSHOW, Fort Wayne, Indiana 07/12/2017

We typically stay next door at their competitors, but BWs price was better so we thought we'd give it a shot. We're pleased with their attentive staff and LOVED the free HOT breakfast. Competitor has only continental. Room was clean and well-appointed. Will absolutely stay again when in Cocoa Beach.

"Very Nice location"

4
User 07/12/2017

We are currently staying at this location and we are really impress. Rooms are spacious, bed are comfortable, friendly staff. Free Parking for a change is great! Will be back at this location for sure!

"Brittany and Andrew Delgado Wedding"

5
klsmith1021, Cutler Bay, Florida 06/12/2017

Nice and clean. Staff was great. Room with a beautiful view. Lots of space, everything we needed was included, lots of amenities.We were only there for one night wish we could have stayed longer. Hope to return again in the spring. Highly recommend this location for special occasions.

"Great hotel at great location "

5
User 06/12/2017

Stayed here for one night in December. I wish I could recall the name of the gentleman who checked us in. He was very courteous and made several great recommendations for dinner (if you're in the area, go to Grills!). I explained an issue I had when booking the room with the app, and the employee took care of the issue by upgrading us (we are platinum members ). By this point of the trip, we were very appreciative. The hotel is is in a really great location, right near the beach, and you can walk to the pier. The room was great, and very clean...probably the cleanest room we had on the entire trip. The bed was extremely comfortable, and the room was quiet. The fitness center was great....Perfect for a morning workout. Breakfast was good but an hour before the end, they ran out of oatmeal and skim milk....and no one seemed interested in replacing it. I asked for a receipt when we checked out. The clerk said he could print a receipt but it would show nothing because we had used our points. It seemed to be an inconvenience to print it, apparently. No major complaints overall. We would definitely stay here again. Nearly all of the employees were very kind and personable, and the hotel was great.

"Ok place to stay"

3
Roxanne B, Golden, Canada 06/12/2017

Older motel that has rooms updated. Pros: great staff and location to beach, great pool, large breakfast room Cons: musty smell in rooms, sticking doors, wifi kept going in and out, windows don't open

"Older Well Maintained"

4
Lecano_FlStan43, Lecanto, Florida 30/11/2017

We stayed here for two nights and although the properties are older, they were maintained. Check in was quite easy and we were issued parking permits so that we wouldn't get towed as we were within walking distance of the beac. Breakfast was in another building and could be better. We did make it to the beach and there is a rental shed for chairs, etc. There is also a restaurant within walking distance and it was quite good.

"Took good care of getting us to port"

5
estes31, Davison, Michigan 30/11/2017

We booked 1 room for the night before our cruise for 3 of us. The room was clean and close to the beach. It was good to be able to walk out and see the sunrise. The cruise line changed the time for us to be able to board so the hotel allowed us to do a late checkout and arranged for a later shuttle even though it was past their last shuttle run.

"Good value for a couple of nights"

4
User 28/11/2017

We booked a 1 bedroom suite for Space Coast Marathon Weekend. Nice room for four people to share. Kitchenette was nice (please give a roll of paper towels next time!) Sleeper sofa/mattress had seen better days.

"Great Place to Stay"

5
User 27/11/2017

We've stayed here for a race 4 years. The staff goes out of their way to make things easy and the Chef makes fresh banana bread for us. Ana is up in the wee hours of the morning with fresh yummies and snack bags since we will be long gone by breakfast time. The extra care by the staff is why we keep coming back.

"Good Stay"

4
Kimberly S, Atlanta, United States 27/11/2017

We stayed here before our cruise, and the staff was very nice and helpful. The rooms were clean and the bed was comfortable. The restaurant on site has good food, and the breakfast is decent. Overall I would stay here again.

"Great Location/Needs Updates"

4
brittybear, Clarkston, MI 22/11/2017

We stay at this Best Western every time we are in Cocoa Beach. The biggest plus is the location. While everyone pays to park at the Cocoa Beach Pier...you just simply take a short walk. Enjoy the wonderful beach and a drink out on the pier (Riki Tiki Tavern). Also, a three mile drive to Cape Canaveral and some great restaurants. The suites are nice but realllllyyyy need updates. Bathrooms are very small also. Great size though for a family. Breakfast is nice but can be a bit "much" day after day.

"Sweet Suite"

5
User 20/11/2017

We stayed one night for a friend's retirement party and could not be happier. The suite was large and inviting. It had an ocean view and a large balcony with which to enjoy it. The bed was very comfortable and my wife, who works in the hotel industry, commented that the place is very well kept. The location seems to be right in the middle of everything, restaurants, beach and boardwalk. All you could ask for in a beach vacation. We would recommend to anyone looking for more than just a room, as it is a well kept apartment.

"close to port canaveral"

5
tomb2012016, Port Charlotte, Florida 18/11/2017

First time staying here for a cruise out of Port Canaveral. Got two rooms, one for wife & I, and another for son & his family. rooms were spacious with full kitchen, very friendly & helpful staff. Very good choice for breakfast, incl. scrambled eggs.

"Pre cruise stay "

4
User 18/11/2017

Stayed prior to our cruise one night. Room 158. It was okay for a one nighter, but our room had a odd smell and a huge gap under the door. The pool was nice, great beach location.. breakfast was amazing. I would stay again.

"Horrible Experience"

1
MonsoonMom, Miami, Florida 16/11/2017

Staying at this location was probably one of my worst hotel experiences ever. Being woken at 3 am on Friday for a broken AC unit; sounded like a fire alarm but the blower wheel was defective and repaired by maintenance. My room had a faulty card reader making entry into my room impossible. The front desk staff on Saturday mid-day were rude and incompetent. My daughter and I went through 6 sets of cards before I had enough and checked myself out between 1-2 pm. I didn't feel safe had I decided to stay; I expect to be able to get in and out of my room with ease. The desk staff also gave me keys to the wrong room. I was very polite but the level of customer service was extremely lacking and I felt they were condescending. I am the customer and they are providing a service. They made me feel like I was less important to them. Regardless, I will not be staying in this location and I will be not be recommending this location to anyone!!! On a positive note - check-in, breakfast, maintenance and housekeeping staff were awesome!

Jaime T, General Manager at Best Western Cocoa Beach Hotel & Suites, responded to this review
The feedback we receive from our guests is always appreciated and provides us with the opportunity to improve and deliver a better experience for our guests. We take great pride in the consistency of our service and believe passionately in making every effort to make things right when we fall short. With this in mind, I am disappointed to read of your interaction with the staff. On behalf of our team, here at Best Western, we extend our apologies. I will be following up regarding the issues noted with your AC Unit and faulty card reader as well as our commitment to provide superior customer care.

"Florida vacation"

5
John W, steubenville, United States 15/11/2017

The staff was so friendly at this hotel. Made us feel very welcome. Hotel is very clean. Rooms are big. Pool was very clean. Right on the beach. Within walking distance to the Pier, a few restaurants and shops. Had a nice outdoor area with charcoal grills if you wanted to cook out also. I would definitely stay again and would recommend other to stay also.

"Nice Beach Hotel"

5
C A, Viera, Florida 14/11/2017

Friendly staff. Great location. Free hot breakfast. Close enough to walk to popular tourist attractions and popular restaurants. Rooms need a little updating, but we weren't in the room very much. Would go back.

"Great beach hotel"

4
Flotsam85, Fort Lauderdale, Florida 13/11/2017

Nice little hotel directly on Cocoa Beach. Staff was very nice and helpful. An older hotel that has done a great job in updating the facilities. The comp breakfast was fresh and plentiful, the selection was excellent.

"Best western entry level beach hotel"

3
Z9804JYstephens, St. Louis, United States 13/11/2017

Good location in Cocoa Beach but dated in it's appearance. Room had no view except parking lot. The room seemed a little dark and musty smelling. Door lock and refrigerator didn't work but were fixed. Free breakfast was better than average.

"Very enjoyable."

4
briannae349, Cocoa, Florida 06/11/2017

Had a few friends come over for drinks. Enough room for everyone. I wish the layout of the bathroom was a little different in the suites but it was still nice. Our balcony had a large building in front of the view of the beach. The the service from the employees was great. Very nice staff!

"Right on the beach-good value"

4
juliemN9352LG, Denver, United States 05/11/2017

The staff has always been helpful during our stay. The breakfast is decent with a variety of options to choose from. We stayed in a suite which was nicely updated, clean, and spacious. Overall a good experience and we would return.

"Cocoa beach getaway"

5
A2409PJphilipd, leesburg, United States 04/11/2017

Rooms are clean and the staff go out of their way to make sure that you have everything you need for a pleasant stay. The free breakfast is simple but good. The beach is beautiful and a just short walk and you're there. When we want to get away for a few days this is one of the spots we come to.

"Amazing"

5
Brian H, High Ridge, United States 02/11/2017

Love this hotel! Great location,value and comfort. The heated pools are really nice and the rooms are right on the ocean. Amazing staff with a really nice breakfast. We use this hotel every time we are in Cocoa Beach.

"Enjoyed our stay "

4
User 01/11/2017

I booked a reservation on a third party website and when I called to confirm I was upgraded to a king room which was a pleasant surprise. We arrived and dealt with Gary at the desk who was extremely pleasant and accommodating and he upgraded us again to a king suite all for the same initial price. The suite was very nice and clean with a balcony overlooking the pier and ocean. We were literally a 3 minute walk to the pier. My only complaint was that the thermostat was programmed to not go below 68 degrees so needless to say our room was warm all night in the August Florida heat. Some fans to move around the air conditioning would have been great. No complaints other than the a/c. I would definitely recommend this hotel.

"Not clean, not even close"

2
APennero, Portland Oregon 31/10/2017

First let me say that I am a fan and reward member of Best Western. I stay in them often and am always pleased that I can expect a consistent experience. At least until now. I was a bit dismayed that the room was so badly in need of updating. As I was going around to the side of the bed I stepped on something and looked down and it was a huge bug. I'm from the NW and we have bugs but not big ones. I was a bit creeped out and my husband and I got down on all fours to make sure there were no more before I got into bed. It was at this point we could tell that this room had not been thoroughly cleaned. There were pistachios (not bugs) all over the floor as well as a Department of Defense ID, sunglasses etc...... We called the front desk and they moved us to another room. The new room must have been a smoking room at one time and was a bit musty but no bugs or personal items upon inspection.

Jaime T, General Manager at Best Western Cocoa Beach Hotel & Suites, responded to this review
I am particularly dismayed by the experience you have documented here. As a Best Western Rewards member you are the foundation of our business - the loyalty and patronage you extend throughout the year to our hotels is highly valued. In fulfilling our commitment to provide a clean room in proper working order, our rooms are reviewed daily by both a room attendant and inspector and when required by a maintenance personnel before being made available to the public. Clearly, there was a breakdown in this process with respect to your room. I will following up with my staff to make sure all rooms are serviced and inspected consistent with Best Western's industry leading iCare initiative.

"very nice stay on the beach"

4
Barbara C, Belleview, United States 30/10/2017

It was a very nice place to stay. Rooms are clean, several pools, washers & dryers. Great for families or couples Plenty to do in the area. Right on the beach and centrally located to everything. Great staff, they are helpful.

"Great stay!!! "

5
User 29/10/2017

We were swimming & Paula, the pool bartender, was so helpful!! She told us all the great places to eat & hang out! Our room was clean and the AC was cool (Thanks Michael!!). Definitely will stay again

"Overcharged on extra night"

3
854robinj, riverside, United States 24/10/2017

Hotel is in great location and good accommodations; however we booked an extra night upon arrival and was overcharged for the night when bringing it to the attention of the desk clerk we were advised we would have to call centralized bookings never even offered to make the call for us nor did he provide the number.

"Excellent stay on Cocoa Beach at the Best Western"

5
cfriess, Rotonda West, Florida 24/10/2017

We were a group of 5 rooms, 9 people staying for 1 to 3 days each. Service was great, breakfast was great, rooms were clean, bed was comfortable - what more can you ask for? Even the weather was great. The reservation was handled professionally and correctly even though hurricane Irma had recently blown thru leaving some slight damage to one of the buildings. Our stay was GREAT!

"my HoneyMoon"

4
jordyd401, TAMPA, United States 23/10/2017

Had a wonderful time with my Moose lodge group. will for sure come back again next year. We were able to share a mini reception of our wedding with Our Moose group in the Hospitality room which was ours to use exclusively for the weekend.

"Great location and value !"

5
lisapN1922YQ, Four Oaks, North Carolina 21/10/2017

We enjoyed our stay. Everyone was receptive and friendly. Our room was neat and clean. The free continental breakfast was hot, fresh, and plentiful. We will be staying here again. Great location near Port Canaveral.

"Worst hotel during 2 weeks in Florida"

2
XdamaX, Sankt Gallenkirch, Austria 18/10/2017

My husband and I spent 2 weeks in Florida. We booked 2 nights at the Best Western in Cocoa Beach. Once we arrived we got quite a small room. It smelled realy bad inside so we asked to get another room. It was possible to change. New room - same story... Aircon smelled and light inside the room was not working. 1 hour later our "first room" was already rented to other customers. Would never book a room in this hotel. It was the worst during our 2 weeks in Florida. A second star just because of a good breakfast and the location close to the beach.

Jaime T, General Manager at Best Western Cocoa Beach Hotel & Suites, responded to this review
Let me begin by extending my apologies as the conditions reported during your stay fall short of the high standards we have established for our accommodations and for the experience we want our guest to enjoy. All of our rooms undergo a rigorous inspection process by both a room attendant and supervisor prior to being released. This allows us to address any maintenance or facility problems that may appear after a guest departure, while ensuring that our arriving guest has the best stay possible. We will worked diligently in making sure that we continue to uphold our promise to provide superior customer care.

"Excellent location next to the Pier"

5
dawnmarie386, St. Louis, MO 16/10/2017

Wow! What a great complex. Room was comfortable and clean. Walked to the Cocoa Beach Pier next door and shopped, dined, watched people attempting to surf, and had a drink at the tiki bar and watched the cruise ships leave port. Great time!

"nice and clean but old"

4
seagal63, Tampa, Florida 13/10/2017

Stayed here for one night prior to our cruise.Staff is very friendly. Gary greeted us very nicely, polite and made sure our stay was satisfactory. Unfortunately, the building that faces the ocean front was not available due to Hurricane Irma. Breakfast was very good, just right to start your day. The dining area is very spacious, so lots of elbow room. We did the stay and cruise deal, be aware however, if you have more than 2 people in your group, you will be charged an extra fee for the shuttle, we were not told that when we booked the room, even after specifically asking if our quote included the extra person

"Best Western Hotel & Suites - Cocoa Beach"

5
Wayne S, Millbrook 12/10/2017

Enjoyed a 1 week stay here. The complimentary breakfast was outstanding. Everything that one eats for breakfast was represented. Our suite had 2 rooms and 2 LCD TV's, allowing both parties peace and quiet and no arguments over TV viewing. Both Outdoor pools were heated and enjoyable. A wonderful time.

"Good experience"

4
Sophiaclaire88, Nashville, Tennessee 09/10/2017

We originally thought purchased a small room for a one night stay before our cruise. Gary B. upgraded us when we asked for a different room due to our neighbors noise. The suite was a good size and was a close walk to the pier. Within walking distance to restaurants and the beach.

"Bestest Western"

5
User 07/10/2017

The rooms are clean and well maintained. There is a free breakfast each morning and the staff is friendly and helpful with a wonderful desire to please. 2 pools are clean and there's always a fun event being hosted. Thank you Best Western..

"Best Breakfast, But,"

3
Ronald G, Johns Island, South Carolina 05/10/2017

The breakfast staff and breakfast were wonderful. The Hotel is older as are the rooms and facilities. Too much distance between buildings for the quality of product. We had no hot water and one of our company has to change rooms because of no air conditioning.

"Great hotel and location"

4
Nancy J, Montreal, Canada 04/10/2017

After spending 8 days at Disney we needed a beach place to relax.. This hotel is right besdie the Pier with good restaurants and GREAT music.. Every night and SAt and Sun. pm.. Loved this as the weather was not the best... Now the staff. Best front desk people.. especiallt Johanne . She was amazing and made sure we were happy. we had an issue and she took care of it.. and more. Also Gary and Todd.. There is a man called Miguel from Venezula I think who was the nicest amn..Hope he is recognized..Room wwas great Fridge microwave and very big. Nice pool and yes we met Paula one day when the pool bar was open Very nice lady.. She suggested the Discovery Beach Resort for dinner and it was So good for the price. went 2x. Happy hour too till 7pm.. Would recommend this place for sure..

"Non Smoking Room smells of cigarettes"

1
Duane B, Michigan 02/10/2017

Went to Florida on business and stayed at Best Western in Cocoa Beach on N Atlantic Blvd. The room was average size with an awkward bathroom arrangement. While the room's appointments were what would be expected in an older motel the smell of cigarettes was not expected or appreciated. Reported the problem to employees at the front desk who mentioned they would record my complaint. Smell grew worse over course of our stay. Our stay was not a recommendation for the hotel or staff. When a motel is non-smoking, it should reflect its status. I will not return to his Best Western or for that matter we did not find much to recommend Cocoa Beach. The Grand Strand in South Carolina has much more to offer as a location on the Atlantic Coastline. No a satisfied customer of Best Western.

, Front Office Manager at Best Western Cocoa Beach Hotel & Suites, responded to this review
Thank you for taking the time to share your experience regarding your recently completed reservation at our property. The feedback we receive from our guest's is always appreciated and provides us with the opportunity to improve and provide a better experience for our guests. I deeply apologize for this experience you had with us during your stay. We our a non-smoking hotel and we strive on that.We do have designated smoking areas for guest that are smokers. Unfortunately, sometimes it gets passed on certain times with other hotel guest's. Even if it is passed on it's our responsibility to identify the problem and not put a guest in a room that smells like smoke or around smoking ares. I have shared your experience with our executive housekeeping department and will be following up. We are committed to our guests and their satisfaction and hope to be given the opportunity to earn your business during your next travels in Cocoa Beach.

"Had the best customer service from the front desk!"

5
User 01/10/2017

Travailing on business and new to the area. Was shown on a map by the front desk staff JoAnne where good restaurants are at and things to do in the area. Was treated like family at this hotel. Highly recommend staying at this hotel if you want great customer service, nice rooms, and plenty of things to do.

"Johanna saved us from forgetting my husband's wallet!!! Great place! Great staff!"

5
User 27/09/2017

We felt welcome from the time we walked in. All of the staff was great, but, in particular, Johanna ran out after us when my husband accidentally left his wallet on a bench outside the continental breakfast. We were in a hurry and on our way to the shuttle to take us to the airport. Had Johanna not flagged us down, we would not have had the proper ID to get on our cruise, and we would have been out of luck. Thank you so much to her! Also, the room was very nice and clean and the view was amazing. Thank you again, Best Western!

"Just hanging out with friends. "

5
Beverly J, Cape Canaveral, Florida 23/09/2017

I am a local , I have lived here for over 30 years , when family come down we always have them stay at the Best Western. They have never had any issues and just love that the hotel is so close to everything. At our last visit we were at the pool bar and had the best time ever with Paula she is so warm and friendly will be back.

"Hurricane Irma FEMA stay"

4
PRIMETIMEUCF, Florida 17/09/2017

I had to drive close to 100 miles to get here as Hurricane Irma knocked my power out at home and this hotel was offered as a FEMA provided escape for my family, I was booked in for a full week but only needed to stay a day because my power came back on right away. The hotel was nice, room was clean, you can tell it's an older property but seems to be fairly well maintained. The best part of my stay was Jaime the GM of this hotel. He checked me in and actually took the time to talk with me and was very sympathetic to my needs, even at 11:30pm! When I was checking out he saw me in the parking lot and ran over to shake my hand and say so happy to hear your power is back on even though you can't stay with us longer. It's the simple gestures in life that you should always remember and this I will never forget. If I ever take a cruise out of Port Canaveral and need a hotel room before or after the trip this is where I am going to stay for sure. Jaime is a great GM and takes the time to care about his guests.

"Better places to stay"

3
User 13/09/2017

It's not bad, but it's not great. I guess I can't fairly judge. At the time it was kind of taken over by 20 somethings. It was clean but very basic. Nothing worth visiting again. Fine place to sleep, and pool could've been decent.

"Great Hotel in Cocoa Beach, FL"

4
User 11/09/2017

Had another great stay at this Best Western in Cocoa Beach. Staff was helpful and friendly. Suite rooms were cleaned and they have been upgraded. Pool was perfect and the beach is within walking distance. Breakfast is also included in your stay. Will definitely come back to this hotel.

"Great Beach Hotel"

5
MAURICIO E, TALLAHASSEE 11/09/2017

The location and value of this hotel was priceless. I received excellent customer service. The beach and Pier Park next door were excellent. Not to far from the pier if you are sailing away on a cruise. Very convenient to park, sleep, and sail. Upon your return, you can still enjoy a little more beach time. I liked the location. Very close to shops and restaurants.

"Pet friendly rooms are motel 6 quality"

4
teresawS6787ZG, Atlanta, Georgia 08/09/2017

There were ticks in our room. Air conditioning did not work properly, had to use a box fan which was readily available. Problem must have been known. Pillows, sheets, towels all old and worn. Motel 6 quality.

"Hotel review"

5
User 06/09/2017

The hotel was in a great location. Publix and restaurant close by. Miguel was very attentative to guest needs. The breakfast was good. The pier was nearby. Overall the room was good, although it had a moldy smell to it.

"Great Hotel!"

5
rcarter2017, Roanoke, Virginia 06/09/2017

Had a great stay! Travis check us in and out great customer service he went above and beyond his job! The staff was all great from check in to check out! Breakfast was great as well as the room ! Great job Best western !

"Mold... but good location"

2
michelletI2380PX, Harrisburg, Pennsylvania 04/09/2017

Unfortunately our stay was spoiled by a terrible odor and the mold that caused it. The staff were accommodating as they could be under the circumstances and gave us a room change, but the A/C units are full of mold so there really was no way around it. We actually spent 3 hours cleaning the unit in our room so we could tolerate our stay. We were credited a night for our trouble, which was considerate. Beyond the smell and mold, the location is fantastic if you want to spend time at the beach. It is a few minutes walk to the pier and also walking distance to restaurants and a grocery store. We had our own vehicle and the parking was adequate. The breakfast was your typical hotel fair. The whole hotel could use some cleaning and upgrading but it served our purpose. The internet was also terrible. Didn't work at all so we called the front desk and were given a number to call a tech hotline. After a day or two we finally got someone at the number we were given to fix it so it worked on our devices. The pool area is not secure, even though you need a key to access it. Anyone can reach their hand in and open it which we personally witnessed, which means anyone who wants to use it.. can and will. There were some shady characters who entered the area with their cigarettes and beer so we left with out kids. BW you need to make it harder to get in without a key!

Jaime T, General Manager at Best Western Cocoa Beach Hotel & Suites, responded to this review
Thank you for taking the time to share your experience regarding your recently completed reservation at our property. The feedback we receive from our guests is always appreciated and provides us with the opportunity to improve and provide a better experience for our guests. Let me begin by extending my apologies, as the cleanliness noted in your room is inconsistent with the level of attention and care we uphold in fulfilling Best Western's commitment to provide superior customer care. All of our accommodations are inspected daily and undergo a rigorous quarterly inspection process to ensure that our guest's stay is free from any disturbance or inconvenience. With that said, I will be following up with our maintenance department regarding the issues noted here. We are committed to our guests and their satisfaction and hope to be given the opportunity to earn your business during your next travels in Cocoa Beach.

"Best view of the ocean"

5
664barbarao, Orlando, Florida 03/09/2017

The Best Western has rooms and suites that come in all sizes and prices, but the ones I like the best are in the oceanfront tower. The building is right there on the beach, the view from the large balcony was beautiful. We could see beach, ocean, and pier. The building is easy to get in and out of and only steps from the ocean. The rooms were very nice We especially liked the 2 sinks, 1 inside the bathroom and 1 outside the bathroom.

"Great beach location"

5
Ken M, Tewkesbury, United Kingdom 31/08/2017

Overlooking the great expanse of cocoa beach and cocoa beach pier, this hotel is ideal for a relaxing holiday. It's only 30 minutes drive from the Kennedy space centre which is a very good day out. We were upgraded to a suite which overlooked the sea. This was an excellent base for our stay. Lori Wilson Park is 2 miles away and worth a visit.

"Fun and relaxing stay"

5
Todd B, Twin Valley, United States 31/08/2017

My daughter and I spent 3 days here and had a great experience. We especially enjoyed the pools and the ease of access to the beach and pier. Hotel was quiet and clean, all the staff was friendly and very helpful.

"Fantastic Location Near cruises, shopping and the pier!"

4
Dave C, Atlanta, United States 30/08/2017

We have been coming to this hotel for 7 years. While it needs some updating which I understand they are doing this fall, it is still a great place to stay in Cocoa Beach. It is right across the street from a grocery store, they are multiple restaurants within walking distance and the pier is right next door! This is a great place for families with the suites as well!

"4th Time Staying Before Cruise"

5
luvmiami, Connellys Springs, North Carolina 29/08/2017

We love this Best Western. We stay here before our Cruise departure. It is on the Beach, Hot Breakfast Included and clean. What more can you ask for out of a hotel? In the past I chose this hotel because they gave a discount voucher for parking at the Cruise Ship Terminal but unfortunately they Cruise Ship Terminal has put a stop to the discounts. Nothing Best Western can do about it. Now we just stay here for all the other things it offers.

"Great Location But Dated"

3
Guncho, Toronto 29/08/2017

Some confusion at check-in apparently they had given away our suite which was why we chose this location but they quickly remedied it. The location was great near the beach but the hotel itself has seen better days. The fan in the elevator blasts hot air and the air conditioning in the room is quite loud. It was okay though the pools were nice but the breakfasts were quite crowded. I left some clothes there and they were nice enough to ship them to me (minus one shirt) at my cost which was fine by me. If we ever went there again I would probably check out La Quinta which seem to be nicer and in the same location.

"Great BW AND really good staff!"

5
User 24/08/2017

Great hotel right on the beach. Ask for a room with a view on the Ocean. Have to say the staff were great. Joanne on reception was lovely along with Stanley and Chelsea who were all of great help when we stayed here in August 2017.

"Great location"

4
User 23/08/2017

This hotel is in a wonderful location with very easy access to a nice stretch of beach. 30 minute drive to Kennedy Space Center which is why we were in Cape Canaveral. The staff was very attentive. Room was above average and clean, albeit a little dated. We payed for a regular room but got a free upgrade in the tower with a partial ocean view. Overall the experience was very good. Only negative was the kids had a hard time hooking up to the internet.

"Great 5th year Anniversary Celebration!"

5
Lizzie R, Orlando, Florida 21/08/2017

My Love and I are looking forward for our next returning trip. Great getaway and we are blessed to be celebrate our anniversary. Great new memories. Great staff and thank you especially Tatiana for making our stay memorable.

"Perfect for 2 nights and Kennedy space Centre "

3
TravellingonLondon, London 21/08/2017

Stayed here on our way down the east coast. Located just off a main road and by the beach it was a perfect spot for our travels. The room was clean and the beds comfy although the aircon was very noisy. We didnt use the pool whilst there or visit the beach as we were busy. It was a great location to use to visit the Kennedy space centre only about 20 mins away Breakfast was included and was basic with pancakes, coffee and cereals. Overall this was an ideal hotel to use as a base for other activities.

"Friendly Staff"

4
701ronaldl, Toronto, Canada 21/08/2017

Good clean and comfortable. Good family hotel. Clean pool area, close to beach and great parking facilities. Close to restaurants and 2 pools with great access to the beach, shower off area to and from the beach access.

"Excellent staff"

3
timoE2364VM, Fargo, United States 17/08/2017

Very friendly and knowledgeable staff. Stayed here as was going on a cruise and this hotel did a shuttle service to the port. The lobby is really nice and updated but all the rooms desperately need updating. The room was clean but really run down.

"Location, Location, Location"

5
N662LRrichardh, Vero Beach, United States 15/08/2017

Great Hotel, great staff! Located on the beach, next to the Cocco Beach Piear and 3 miles from the Port Canaveral and the cruise ships! Park your car and walk to several resterants, shops and the best tTiki Bar I have ever seen! What more can you ask for?

"Fantastic staff"

5
User 15/08/2017

Hotel is a little dated but nice. Several buildings and it took us a while to find where you check in. When we finally found the front desk, Gary R was a great help! He was backed up by Chelsea and Todd and everyone took great care with us. We had a great view of the ocean from the seventh floor. Breakfast was just OK. Nothing special and when we got there around 8:30, very crowded. That is the only negative thing that we can say. Would stay there again.

"Great place!"

4
chpjwp, Palmetto Bay, Florida 14/08/2017

Stayed here for a visit to Kennedy Space Center. Great location. We had two rooms. Very clean, staff very friendly. Beds extremely comfortable. Todd in reception was great. We had a glitch with our original room reservation not being pet friendly. Todd immediately found us another set of rooms and amended our rate. Would stay here again!

"Great location pre cruise Port Canaveral!!"

5
carito70, Buenos Aires, Argentina 14/08/2017

Excelent location at Cocoa Beach, near Port Canaveral. We arrived one day before our Disney Cruise. Just 10' from port. Just great to sleep 1 night prior to embarkation. Comfortable room, excellent shower and great pool where the kids had great time. Next to the beach, but we did not go. Be careful at cocoa everything close early. We wanted to have dinner at 9.30 and everything was already closed. This hotel received for me great quantity of packages from Amazon for free!!! Congrats people of Reception, especially Sarah Walker!!! Thank you very much!!!!

"Summer vacation"

5
stacyr887, Chicago, Illinois 10/08/2017

Best western is a great place to stay with family. We had the garden suite right off the pool. We had a kitchenette making it easier on our budget to prepare some meals. This location is literally foot steps away from the beach. The complimentary breakfast was great!! Friendly staff and a variety of food. We will definitely be back to stay!

"Historic and fun"

5
lstrong2016, Kissimmee, Florida 09/08/2017

During my stay here it was an historical experience. The staff provided quality service. Any staff member will communicate with you and share the history of the location. The beach was nice. Watching the waves during the sun rise and sun set was a beautiful picture to remember. Some rain and strong winds. No worries! Its Florida. Florida summers will always be filled with rain, heat, clouds and winds. The fun never stops. Like to fish? How about renting boats? This hotel is sitting in a good location.

"roaches"

2
albertb363, Winter Garden, United States 09/08/2017

ac very loud hard to sleep roaches in room ants other assorted bugs in room toilet leaked on floor best western usually better than this coffee machine not brewed breakfast every thing was old eggs powdered just not up to my usual best western experiance

Jaime T, General Manager at Best Western Ocean Beach Hotel & Suites, responded to this review
Let me begin by extending my apologies as the conditions reported in your room fall short of the high standards we have established for our accommodations and for the experience we want our guest to enjoy. All of our rooms undergo a rigorous inspection process by both a room attendant and supervisor prior to being released. This allows us to address any maintenance or facility problems that may appear after a guest departure, while ensuring that our arriving guest has the best stay possible. Because of our proximity to the beach and lush tropical landscaping that surrounds our property we have adopted a proactive approach to pest control, adopting a weekly and quarterly treatment schedule in addition to educating guest regarding the practice of keeping balcony and guest room doors close. In closing, I want to extend my appreciation for bringing your experience and concerns forward. Our front desk supervisor will be reaching out to you in fulfilling our commitment to provide superior customer care.

"The beach is great!"

4
Chris S, Dayton, Ohio 09/08/2017

This property is ideal for a family visit to the beach, convenient to the beach and restaurants , we were in the beach tower with a balcony facing the ocean and one can set and just enjoy the view if you don't like the feel of sand between your toes

"Hotel review"

5
Gareth C, Cocoa Beach, Florida 08/08/2017

Excellent hotel, great location. Ultra friendly staff. The lobby staff were very helpful and always on hand to advise. The pier has been redeveloped and offers excellent service and restaurants. Lovely beach a stone throw away, great value hotel. Amazing views from the Tower Block

"Best leg of Soccer trip"

4
User 03/08/2017

We stayed in the Tower building at the Best Western Cocoa Beach at the end of July 2017. The rooms were clean and cool. We had two King size beds which could have accommodated a family of four. We had An excellent beach/sea view from our 6th floor balcony. The weather was mixed but the hotel is an excellent base to visit the Space Centre and other attractions. There are several bars and restaurants within a 5 minute walk. In particular, Paula in the pool bar was really helpful with tips and ideas. She also looked after us when a terrific short storm came in and we were "trapped" in the pool bar area for 30 minutes. That was fine, she makes great cocktails as well.

"Good choice if you want to be right on the beach"

5
398harolds, Atlanta, United States 03/08/2017

I selected this hotel because of it's location. The only thing separating you from the beach itself is a row of bushes. Just walk the short boardwalk to the water and jump in. Plenty of waves for surfers the 2 days I was here. Great view of water and beach from my room. I had a tower room, 3rd floor, and the view was awesome. Enjoyed watching the cruise ships come and go. This is one of the biggest decks I've had in a while at a beachfront hotel. I think 5 people could sit comfortably on that deck. Friendly and accommodating staff. Comfortable bed. If I visit Cocoa Beach again, I would stay here.

"Had a nice stay"

4
Yered S, Knoxville, Tennessee 02/08/2017

I stayed here for 3 nights while on a work trip! I was raised in this area and always enjoyed the pier area! Room was clean and ocean view is the best way to go! Nothing better then waking with the sun rise shining!

"Right on the beach and next to the pier."

5
EmWV, Gulfport, Florida 02/08/2017

We decided on a whim to drive to Cocoa Beach for a day and night and stayed at this Best Western. It was a bit pricey for one night but worth it! Room was very clean & comfortable. Can't beat the location! Beach & pier are right in this hotel's back yard! The sunset view was spectacular! Staff were very professional and friendly at check in and out. We will back!

"Misleading"

1
cgardiner09, Stuart, FL 01/08/2017

We stayed here one night, 7/30/17. At check-in, the ceramic tile was wet from the downpour from outside. I'm wearing a walking cast on my leg and almost skidded across the floor. I said to the desk person they should put a rug there. But the moron lazy staff put a yellow floor sign that indicated a wet floor. This place is very misleading, it's quite large, several buildings, at least 4. The breakfast room is a good walk for a normal person, but in a cast it was dreadful. They are only allowed to play CNN on the tv in dining area, according to the breakfast lady, company policy, she said. Overall, as I was trying to make my disappointment clear to Mr. Stephens, asst. Mgr. he had absolutely no customer service skills. All of my issues brought forth we're all turned around and it was somehow all my fault! Insane! I walked out. Lousy customer service. Be aware this place is huge, and only one breakfast area, very far from some rooms. Extremely unsatisfied with my stay. Never again BW.

Jaime T, General Manager at Best Western Ocean Beach Hotel & Suites, responded to this review
Thank you for taking the time to provide us with feedback regarding your recently completed visit. Your arrival at the property on Saturday coincided with the completion of a brief but particularly intense Summer shower storm. I am proud of the staff and their diligent response in safeguarding our guests, our employees, and the property itself. We are indeed a large property spread across several blocks with two heated pools surrounded by tropical landscaping. In meeting the needs of those who may have mobility issues, we routinely offer assistance via the use of our golf carts. I will be following up with our staff, as such a courtesy should have been extended upon your arrival. In fully informing our prospective guests of our accommodations, amenities, and services, our property profile on bestwestern.com includes more than 45 pictures that highlight our location and facility as the closest oceanfront property to Port Canaveral situated next to the Cocoa Beach Pier. In closing, I am disappointed to hear that your experience and interaction with the staff did not meet your expectations. Our employees are passionate about their work, providing a level of service and care that is consistently recognized by our many loyal guests who have chosen our property as their hotel of choice when visiting Cocoa Beach. We hope that you will come back and provide us with another opportunity to earn your business.

"Great staff (especially Tatiana) would stay again!"

5
User 26/07/2017

Lucky enough to have a living room/kitchenette and 2 queen beds. So surprised we could see the ocean from our room, a real treat! We were greeted by Tatiana who was so kind and thoughtful! For the money and we were delighted to be steps from the beach! Needed some assistance in early evening and Juan appeared quickly with everything we needed. Generous breakfast in the morning. Kids loved the clean pool and they even had some pool toys available for use by guests Linda Maguire

"What a grand place!!! I have since booked again for end of Jan 2018"

5
susiec812, Columbus, Ohio 23/07/2017

What is there to say . Great place, great staff and what a location. I really like that the Inn was not on a major road. Easy to get to the main drag and not have to worry about traffic congestion. Our room was very nice and we had a pool view. Breakfast was great and loved the pineapple bread. We were fortunate enough to be there during a night time rocket launch. I liked that they had an honor bar. They had a wine and cheese social in the early evening. My grandparents stayed in this hotel over 40 years ago. My grandfather got a kick out of that.

"walk to beach"

3
Cathy K, Lake Worth 22/07/2017

Great for an average hotel; comfortable, friendly staff, easy parking and walk to beach or visit pool. First floor rooms are easier for us and parking was just outside the door. Lots of kids having fun!

"Fun in the Sun!"

4
kimberlyo940, Lakeland, Florida 22/07/2017

We had a great stay at Best Western! We would stay again in the future. There were two pools. We just stayed at the one closest to us. The lounge and bar was nice if you would like to get a nice relaxing drink. The noise level was low. Access to the beach right there at Best Western. The breakfast was nice plenty of choices and was continuously refilled. If you are not looking for a fancy hotel this is a great place to stay. We had a wonderful time.

"pre-cruise stay"

5
MIKEG1946, North Providence, Rhode Island 22/07/2017

My wife and I stayed there again for our pre-cruise "vacation". It"s and excellent hotel, right on the beach. Also easy access to many activities, restaurants, in the area and the cruise port at Canaveral. Great location, great deal

"Excellent resort"

5
sunking2, Florida 19/07/2017

There were 11 family members in 3 rooms. We all had Oceanfront Rooms with balconies. Very beautiful! Rooms were updated and very clean. Daily breakfast was good. 2 heated pools. Super helpful staff. Highly recommend this hotel. 20 minutes to Kennedy Space Center.

"cruise"

5
G1537QRelaines, cocoa beach, United States 18/07/2017

great view, great people and it was very clean. NO problems at all. Would recommend this hotel to anyone staying in this area. Close to food, very close to pier, has great breakfast . Pools were clean, plenty of parking, sercurity was good. No problems Left car in lot 3 days with no problems

"Smelly & nasty expensive rooms. Skip it."

1
Miguel G, Tampa, Florida 17/07/2017

These rooms are very poor value. Rooms smell and are very outdated. Some items not working properly and hotel staff not too concerned with odors. The only redeeming quality is location by the beach. Property should be torn down and rebuilt.

Jaime T, General Manager at Best Western Ocean Beach Hotel & Suites, responded to this review
On behalf of our entire team, I would like to apologize for not meeting your expectations. We are a large property spread across several blocks with two heated pools surrounded by tropical landscaping. We represent an incredible value for our guests providing both oceanfront and oceanside rooms at an affordable price point. Our courtyard accommodations have undergone a series of renovations over the past several years with all furniture being replaced or refurbished within the past 3 months alone. All of our accommodations are inspected daily and undergo a rigorous quarterly inspection process to ensure that our guest's stay is free from any disturbance or inconvenience. With that said, I will be following up with our maintenance department regarding your specific experience. We are committed to our guests and their satisfaction and hope to be given the opportunity to earn your business during your next travels in Cocoa Beach.

"Thanks"

3
Jennifer O, Cocoa Beach, Florida 17/07/2017

It was just your average hotel no bugs or anything like that beds are old refrigerator was unlevel had no knife to cut meat or anything with no washcloth to wash dishes it was close enough to the ocean not a very good view though

"Meh"

2
User 14/07/2017

We had a King suite with balcony and ocean view. The room was clean. Those are the positives. The A.C. was incredibly loud, the hallways were dirty, trash receptacles were by the elevators on each floor, and the Florida heat made them quite smelly. The elevators were slow and seemed rickety. The pool was nice, but there were no towels by the pool, so we had to use towels from our room. It was nice that we were within walking distance to the beach/pier. The parking lot noise from the pier as well as the service vehicles for the pier were quite noisy at night as well.

"Great Location & Staff"

5
User 13/07/2017

Very friendly staff. We stayed in the "high rise" part of this hotel and had a wonderful view from our balcony! It's rare to find hotels with balconies these days and we used ours constantly! If we were in the room, we were on the balcony! Beds were comfortable and room was clean. Will definitely stay here again when in this area. Convenient location for cruise departures, space station or just beach bumming! Older hotel, but well maintained.

"Quick trip to Florida..."

4
Heidi C, Asheville, North Carolina 13/07/2017

Great hotel for a quick trip to FL. It was clean and comfortable. A little tight for 4 people but the hotel being right next to the pier was awesome. The pool was even great. The breakfast wasn't much to talk about, very hot in the restaurant area but convenient. Would go back The wifi was perfect too! (especially for the teens)

"cocoa beach"

4
suzanne f, England 11/07/2017

Lovely hotel, views from the tower block fantastic. Breakfast was a typical hotel breakfast. Room was cleaned daily. Nice little pool area. Staff were all very friendly. Just thought it was a bit expensive.

"Great, pet friendly hotel on Cocoa Beach"

5
G3644VMamandam, Stuart, Florida 10/07/2017

Just steps away from Cocoa Beach Pier. We brought our 2 Blue Heeler puppies and had no issues with anybody. Breakfast was very basic but we weren't expecting a 5 star breakfast. Overall great experience of you need to travel with your dogs!

"The Right Stuff...err Spot"

4
TopGunAV8R, Syracuse, New York 05/07/2017

Great little hotel right in the middle of the action. Our room was neat and clean and the pool area was very nice...complete with help-your-self grills! What REALLY made our stay enjoyable was the friendly check-in staff...especially the lady JoAnne. She took extra care in making sure we got the right room, helped find an affordable place for lunch while we waited for our room to be ready and pointed out all the local hotspots. We have been to more expensive resorts and didn't receive the customer service she provided...and always with a smile. You will like this stay...and hopefully you will be greeted be JoAnne!

"Fantastic spot and price!!!"

4
Selyna T, Ruskin, Florida 05/07/2017

I had stayed at the Hilton the two days before arriving at BW. I was so very impressed by the price and the LOCATION!!! I had regreted ever picking the Hilton as this was by far a better locale. It is right in the middle of everything and right next to the pier! You get free breakfast, a private beach with two pools! You can book an ocean front room with a private belcony for less than most places in the area. The room was clean and the staff was friendly and helpful. Your room key gets you discounts at a great restaurant Ohana J's as well as Ron Jon surf shop! When I go back to Cocoa, this will be my hotel!!!

"Leisure trip to Cocoa Beach"

4
R7495MBsandral, Minneapolis, United States 05/07/2017

Our family enjoyed our stay at the Best Western in Cocoa Beach, FL. We were a short walk to the beach, and would return again. The house keeping were accommodating to our needs and schedule. We were able to have a later checkout which afforded us an extra morning at the beach!

"Dingy dirty Best Western on the beach"

1
K337PUjeffh, Marengo, United States 05/07/2017

Dingy run down super dated motel. Yes, motel. The location is great, right next to the beach and just a few minutes walk from Pier 60, which isn't that great either, but the motel is something to be desired. And at a rate of $179 on a week night, I felt completely violated that I had paid that much.

"Great hotel right where everybody wants to be!"

5
Catherine B, Paducah, Kentucky 04/07/2017

HUGE hotel, spread out over four city blocks, two pools. We spent two nights here because we wanted to visit Kennedy Space Center which is really close. It's an older hotel but they are doing a really good job keeping it up. We wanted ocean view with a balcony and got a nice room on the 7th floor (out of 8) with the most beautiful view we could have hoped for. The hotel is steps away from the newly built City Pier, which is full of shops, restaurants and a huge tiki bar at the end. It was alot of fun. They provide a nice breakfast in a large sit-down dining room. They also have picnic tables and grills scattered through the complex if you want to fix your own meals. If I wanted to take my entire family on a nice, affordable beach vacation, I would take them here.

"Best Hotel Near Cape Canaveral, Cruise Port and Cocoa Beach!"

5
ellymae3333, Falls Wyoming County, Pennsylvania 29/06/2017

We enjoyed our third vacation at this hotel and it gets better every time we return! Definitely book a tower suite, the views are stunning, the balcony spacious with 2 chairs and a table, large suites with plenty of room and everything spotlessly clean! The suite included 2 flat screen tvs, coffee maker, sink with detergent provided, microwave, fridge and writing desk. Bathroom with additional sink and mirrors in anteroom. Superior maid service, comfy beds with 4 pillows each. The grounds are beautiful and very well cared for with 2 crystal clear pools and bar service at one of the pools. Extremely freindly and helpful front desk and I love the extra touches in the lobby such as hot coffee, a popcorn cart with fresh popcorn and free oranges! The breakfast is excellent with a varied menu and you can exit through the patio door and have breakfast poolside! There are several parts to the complex and all are within a very short stroll to the beach but the tower is right on the beach! It is very close to Cape Canaveral, the cruise ship terminal, and about an hour from Orlando. Our family loves this hotel/resort and will definitely be returning! I very highly recommend this property and would give it 6 stars if I could!

"More like a 3 1/2..."

4
Patty66224, Dubuque, Iowa 28/06/2017

The hotel is odd in that it is several buildings on a larger property. We were a little thrown at first. We were upgraded to a suite, which was very nice as it gave us a fridge for lunch food and drinks. It is a bit dated, and I must admit, initially I was wary. It was, however, very clean and maintained. It was so convenient to be right there on the ocean without breaking the bank. Staff was friendly and helpful, and breakfast in the morning was good-similar to most hotels with free morning meals. I would go back.

"Close to the pier, oceanfront view"

4
jji-den, Denver, Colorado 28/06/2017

Wife and I stayed in the Ocean Tower. Short walk to breakfast room in the Suites building. All personnel we encountered were very friendly and helpful. Room was clean and serviced well daily. Only reason I didn't give an excellent rating is that the Tower where we stayed is showing signs of age, time for renovation. Lots of families were staying here.

"Great hotel and location"

5
christinesL7275NO, Streetsboro, United States 27/06/2017

This hotel is a great location to the beach. Hotel staff was very knowledgeable about the area, and gave great suggestions on where to shop, fun places to entertain us and great restaurants in "The Cove". The room comfortable and spacious. Lots of things to do and see near by.

"Great stay! "

5
User 26/06/2017

Stayed here for 3 nights and was very happy with the hotel. The rooms were clean and secure and the view room the beach tower was beautiful. The hot breakfast was just what we needed to get our day started. Service in general was great and everything from booking to checking out went smoothly.

"Weekend away"

2
User 21/06/2017

The hotel was as always great. However I am disappointed in trip advisor as my reservation was NOT processed. The hotel did have accommodations, however I had to pay a higher rate and am still waiting for a credit to my account for the difference.

Jaime T, General Manager at Best Western Ocean Beach Hotel & Suites, responded to this review
Thank you for your kinds words regarding our property and your stay. I am disappointed to hear of your experience regarding the reservation's booking. If I can be of any assistance in facilitating a resolution between you and trip advisor, please do not hesitate to contact me directly at the property.

"Cool for overnight stay"

4
TLinds, Columbus, Georgia 21/06/2017

We stayed here on a park & cruise. The rate was reasonable. The room was clean. We had a problem with our toilet and they sent someone right over to fix it. We were right next to the Cocoa Beach pier, which was great. We stayed in a basic king room with a courtyard view. The staff was very nice and very helpful. They had a full breakfast. It was near many restaurants and about 10 mins from the mall. I would stay here again.

"User friendly and worth the price Staff extremely attentive and willing to help when asked without hesitation"

5
Claude H, Winter Haven, Florida 20/06/2017

The location is ideal for beach access and near the pier where everything is available. I frequent this location ar least 5 times every summer. The breakfast is a combination of anything anyone might desire

"Great stuff but the room needs to be more attended"

4
205buffyh, Lacon, United States 17/06/2017

The staff was great. Clean rooms besides the blood on the curtains. We enjoyed the breakfast, but a little more of a variety would have been nice. Bad odor smell in the bathroom from the vent from other rooms. Meet a lot of nice people around the world. We appreciate all the 30% discount we got to shop at Ron Jon Surf Shop.

"Great property"

5
Carson S, Fort Thomas 17/06/2017

Staff was very friendly and even helped out with a small hiccup made by the call center. This is my third trip to this hotel in the last year and and will keep staying here every time that I visit this area

"Good location for vacation, not buisness"

3
User 15/06/2017

When I was traveling often to Florida on business at KSC, I often stayed across the street at the Holiday Inn Express because my company wouldn't pay for this hotel. Everyone seemed to really enjoy the Holiday Inn, so when I started traveling again, I decided to try it. I think it would be a great place for vacation, but don't recommend it for business travelers. It's very spread out, the Lobby arrangement is odd and it feels more like a motel than a hotel.

"From the lobby to the Pier "Amazing"

5
User 14/06/2017

My room was immaculate. House keeping was always on point. The pool clean the service even the walk to the Pier.. Did I mention the yummy breakfast.. I was very impressed with the staff and management at Best Western. I will definitely stay here again..

"Best Western"

3
Susank K, Jacksonville, Florida 14/06/2017

For the price this hotel was great. They served a hot breakfast and they are right on the beach. We were just minutes from the port and it made it easy for us to get to our cruise the morning of our trip. Lots of shopping close by.

"Vacation 2017"

4
Julie B, Holden, Maine 13/06/2017

Best western on cocoa beach was the perfect location to enjoy the sun and fun!! We spent a little more for room with kitchenette so we could spend more time at the beach and pool!! Loved that breakfast was included!

"Great view "

4
Michelle S, MARIETTA 12/06/2017

Stayed for one night. Great location and wonderful overlooking ocean. Could use an update but awesome looking at ocean, has a wet bar which is great, fridge avd microwave. Two pools and great breakfast. Would return

"Best Beach Location"

5
lizbethw2017, Rockford, United States 08/06/2017

Great location, on the beach and close to everything. My room had a great location close to the beach, I asked for and received a first floor location. One of these days I will utilize the cruise shuttle service.

"Great Stay"

4
James L, Rock Island, United States 08/06/2017

The location of this hotel was great. The staff was also wonderful with everyone of them that we encountered. The only thing I had to get used to was trying to find which building I had to go to for various things. The front desk did give us a map and I then we figured everything out. Would stay here again and would recommend this to all.

"Close to Beach, Amazing views, Nice and Quiet"

4
Karen R, Omaha, Nebraska 06/06/2017

Close to Cocoa Beach Pier and beach, you can walk to restaurants and even the grocery store. Staff are friendly and helpful. Pools are heated. Breakfast is good, hot items and free. Our suite was large, very nice, with a balcony. Large complex with over 400 rooms so something for everyone. Pool towels are very small, so may want to bring your beach towel down instead.

"Very Good Value for the Money-Location is Excellent"

5
OriginalPaisley, Pleasant View 04/06/2017

We stayed here a few years ago, and our experience was very good. The stay was just as good or better this time. The rooms have been updated and are very nice. We had 3 rooms in our party. The location is unbeatable-just steps to the beach. The staff is friendly and helpful and wiling to help in any way. This hotel is right by the pier and we went during a crazy Memorial Day weekend-the beaches were full, but the hotel was very quiet so we could rest if we needed to. The breakfast was outstanding-great variety, helpful people. There are nicer hotels out there, but for the price and the friendliness, it was perfect.

"Very nice place"

5
Amber S, Alum Creek, West Virginia 03/06/2017

This is our second time staying at this hotel. It was very neat and clean. We had an oceanfront junior suite was very nice. Nice pool and not a very far walk from your room to the beach. Staff was very nice

"Wonderful beach views"

5
ArmyWife_ROTCmom, Washington DC, District of Columbia 01/06/2017

We were there over Memorial Day weekend. Even though they were busy the staff was friendly and helpful. The rooms were clean and well kept. The view from our balcony was stunning. Highly recommend a beach tower room!!!

"BBW COCOA BEACH BASH 2017"

5
BBWTamster, Middletown, Ohio 31/05/2017

As usual had the time of my life. The girls in the restaurant are always so helpful. Jo he Anna Teri and Anna always treat you like your family. This was my forth year here and can't wait to go back. The front desk guy Jerald I think was great. Told me about local events and places to go. Line this hotel. The staff including security Gary and get are always there to help. Thanks again for a great vacation!!

"Stay here"

4
davidhJ6799ZY, Danville, Illinois 31/05/2017

Great location! The room had good sized fridge. Great view of the ocean. The rooms are a little dated. But the fact that it had a kitchen and it was a very spacious room made up for its downfalls. Would recommend to anyone. Stay here.

"Fun"

5
Romelia R, Forest Park, Georgia 31/05/2017

Enjoyed our stay it was very pleasant!!! Would definitely come back and stay at this location! Everything was extremely clean! Staff was very helpful! Breakfast was delicious very fresh! Pool was very enjoyable!

"Hotel on the Beach"

5
Bewdleybird, Bewdley, United Kingdom 24/05/2017

So, so convenient to the pier and the beach and other places we hardly needed to go anywhere else. Will return to explore this coastline some more though. Just loved every minute we spent here. Hotel very spread out but prices to suit all pockets. We loved the oceanfront view but overall the place is looking a little tired - however - we noticed they were doing some refurb so maybe it's having a makeover.

"Wonderful view!"

4
Michelle L, Nashville, Tennessee 23/05/2017

We enjoyed our stay. We had a corner room, junior suite in the tower, which I highly recommend. I liked the seperation from the bed and the seating area. Room was very nice, comfy bed. Housekeeping was exceptional. Good breakfast and walking distance to some great restaurants. Wifi was kind of spotty, but no big deal. We were disappointed that the bar by the pool never seemed to be open, would have been nice to have a frozen daquiri by the pool. Staff was very nice.

"Love the Beach"

4
howellv2015, Memphis, Tennessee 23/05/2017

This hotel is in a prime location, close to the beach and many great restaurants. The Pier next door is great to have a drink and enjoy the breeze but don't eat there, the food was very over priced. Enjoy the great food at Florida Fresh Grill for the best seafood we had on our visit

"Birthday Trip"

4
Edward H, New York City, New York 22/05/2017

Stayed at the Best western for four nights, we had two suites and can not say enough about the whole staff. Special shout out to Paula at the pool side bar for making my brothers and mine birthday a great event. The chalk board wishing us Happy Birthday was cool, thanks again

"Excellent Beachside Hotel"

5
Barbara H, Lake Clarke Shores 21/05/2017

This is my 9th year in a row staying here for our yearly event! I love this hotel location and staff!! They make you feel like family coming home. Rooms are very clean, spacious, and comfortable. Love that its so close to the Pier.

"Ideal Location on The Beach"

4
AngieM090912, Billingham, United Kingdom 18/05/2017

Stayed here several times each year we fly drive USA visiting Cocoa Beach Fl We like an ocean veiw room with a balcony to enjoy the warm evenings, and early mornings . The rooms are well equipped with a good bathroom and comfortable bed. Also very clean . There is an option for a low rise room if you prefer. Parking on site at the hotel has always been easy. The staff I have always found to be extremely friendly and helpful. The breakfast is excellent, with plenty of choice of cereals , fruit yoghurt or a hot option. A short walk to bars / restaurants or enjoy the on site restaurant. My only negative comment would be I think the nightly rates are rising too high too high to reflect the standard of the hotel which is great for a beach holiday but is a 3 star hotel.

"Best western ocean Beach hotel"

4
User 17/05/2017

Stayed at the best western cocoa beach for one night last week. When we arrived the reception staff were the most friendly I have ever come across, Stanly was really kind and funny,we even got an up grade to a sweet. The rooms are clean if a little bit dated. The beach is about a four minutes walk away. The hotel is spread out over about four buildings a small distance apart.The breakfast was a nice extra, the only downside I would say is the plastic plates and cutlery,but understandable so there is less clearing up. We were so impressed we have booked three rooms when we go back in the august.

"visit to Cape Canaveral Kennedy Space Center"

4
judithslotter, Naples, Florida 17/05/2017

This is a very good location to the Space Center. After visiting the Space Center, the kids loved It because it was located less than 1 block from beach, had two swimming pools and a nice breakfast. We thought the rate was reasonable for.

"You've got to stay here when in Cocoa Beach"

5
kenk712, Bradford West Gwillimbury, Canada 16/05/2017

Stayed here for 2 nights on our recent vacation. It is a multi unit complex with numerous buildings. We were to stay in one of the low rise buildings but we decided to ask if we could upgrade to an oceanfront unit in the tower building. Best move we made. The room had a balcony looking out to the Atlantic Ocean and the morning sunrises were a photographers dream.

"Great hotel n location"

5
User 15/05/2017

Great staff ( Todd and Amy) and great location. Great for family vacation. Hotel is clean and the beach is tight there walking distance.. great location for food and bar. Rooms were good and comfortable and spacious. Definitely will come back.

"Cocoa Beach BBW Bash 2017"

4
jennifer Q, Dallas, Texas 08/05/2017

I stayed at this hotel for while attending a BBW event. The staff are excellent. The bed is so comfortable. The free breakfast is nicer than most hotel I have been to in America. The view is amazing! Yes the decor is dated, but that's an easy fix. I highly recommend this hotel.

"BBW bash"

5
BBWbeachBashCom, Palm Bay, Florida 07/05/2017

Our 9th year at this location for an annual event and every year is amazing. The staff is wonderful. The rooms and suites are always clean and fresh. We love it there. Special thanks to Anna for the morning homemade bread and smile. Reina for taking care of our group! And Stanley for his smile and greeting at arrival. See you next year!

"Pleasant stay!"

3
Cheryl036, Green Cove Springs, Florida 04/05/2017

Spent 3 days at BW and thoroughly enjoyed it. Good bed linens, nice size frig and microwave, full shower and appeared very clean. AM buffet was nice with different choices daily. Dog friendly too. Would definitely stay again.....

"A very decent place to stay in Coco Beach."

4
Dave M, Wrentham, Massachusetts, United States 03/05/2017

We had hoped our room was going to be in the building that is right on the beach but that was not the case. It turned out to not be a big deal as the walk from our building to being on the beach was a very short one. We would up with a suite which was nice. Since I get up early and my wife does not it helpful to have the separate room. The stay included breakfast each morning but we skipped that half the time because it was just OK and we love a nice breakfast.

"Pre cruise stay"

4
kelskels5, Florida 02/05/2017

My family and I stayed in the suites building , and it had an amazing view of the ocean with your own private balcony. The room overall was very clean. Everything we need was in walking distance or a short drive which was very convenient. Fast and simple beach access was the biggest highlight. Extremely friendly and helpful workers! Breakfast was nice but would be better if there was bacon. The only negative was the slow elevator and the horrible wifi connection that never worked.

"Better than expected "

5
cpatrick115, United States 30/04/2017

My reservations were mixed up through another hotel so I found this place and was skeptical. The room was clean and bed was comfortable but it is the staff and location that truly makes this place! Paula at the pool bar is fantastic! Had a blast hanging out there. The beach is close to pool and the rental chairs/umbrella are only $20 for the whole day! Will definitely book here when I return!

"great stay at best western"

4
User 29/04/2017

great place to stay near port with shuttle service. Friendly and courteous staff throughout. breakfast was quick and easy with variety, not just bread and jelly. room was clean but needed a new door. no complaints though, will stay here again for cruise or visiting.

"Two Sleeps Away!"

5
466joannc, Edmonton, Alberta, Canada 27/04/2017

We knew we'd be exhausted! And what a way to start a 13-day cruise! Not to be, no sir....we booked two nights at BW in Port Canaveral, just so we could chill out, and wind down in preparation for a first-time-Atlantic cruise with my sister from Washington State and part of her family. BW helped make this happen for sure.....a very nice reception from the front desk,, lovely room, beautiful surroundings, and a great healthy-choice breakfast to boot! Thank you, BW in Port Canaveral!! Hope we'll see you again!

"Great Stay, Great Location"

5
User 27/04/2017

This hotel has a great location and is right on the beach. For the price you get great service too, thanks Nikki and Jaime and housekeeping staff. If you stay in the tower, which I recommend, then you have a beautiful ocean view. We were there for spring break and the hotel was booked but we were still always able to rent a beach umbrella and chairs with no problem. Kids loved the pool and the ease of breakfast.

"IHG Holiday Inn"

3
User 26/04/2017

For a beachfront hotel it is okay. The Oceanfront room we were promised didn't exist and I suspect this was based on the company who booked this location. We did have a ocean view room which was lovely in size. Most everyone I spoke with was more than accommodating. I did try calling front desk to request a different room based on the fact that we were literally the first room directly across from elevator, also Bathroom kinda gross, tile needs redo it was pretty moldy. I contacted Tatiana but she stated there was nothing she could do. Beds in room old, very old and squeaky. Furniture upholstered chair in room very worn, thread bare. Housekeeping folks were so nice. Pool folks were also nice. Location was nice. At checkout Amy asked how we liked room, stay etc., I believe she said I should have let her know sooner, I tried, Tatiana had said no ther options were available.

"Best Trip Ever"

5
Z6202AZkathyk, Castle Creek, United States 25/04/2017

This Best Western is one of the best hotels I have ever encountered. The location is excellent. We parked the car and walked every where. The furniture seemed a bit dated, but was clean and comfortable. The bed was very comfortable. The best part of the stay was the staff. They were friendly and engaging, very helpful. I will definitely stay again.

"Very old and worn down"

2
Niclas M, Stockholm, Sweden 24/04/2017

I was supposed to stay here for two nights in the end of April (2017). I got an upgrade when I checked in to a beach front room in their tower. It was a big room but here was my issues: - First of all it smelled. I cant really point out the smell but I guess it just comes from not being renovated in a long time. - The last renovation was apperently to paint it in some kind of neon colour. - The aircon was one of these old noisy one that sits inside the room. - The door was so though to open that I had to use force to open it. - And on the way down the elevator got stuck between two floors. - The pool is so small and crowded that you can not use it. The only good thing I can say is that it is right on the beach. And the staff was very friendly and helpfull. I left after 4 hours.

Jaime T, General Manager at BEST WESTERN Cocoa Beach Hotel & Suites, responded to this review
The feedback we receive from our guests is always appreciated and provides us with the opportunity to improve and deliver a better experience for our guests. We are a large property spread across several blocks with two heated pools surrounded by tropical landscaping . All of our accommodations are inspected daily and undergo a rigorous quarterly inspection process to ensure that our guest's stay is free from any disturbance or inconvenience. With that said, I will be following up with our maintenance department regarding some of the issues highlighted here. We are committed to our guests and their satisfaction and hope to be given the opportunity to earn your business during your next travels in Cocoa Beach.

"Some downtime"

5
User 19/04/2017

My children and I drove to Cocoa Beach for some relaxation after some days in Disney World. It was the perfect place. The beach was nice, but we spent all of our time at the pool. Paula the bartender was phenomenal. She suggested places to eat, and was so pleasant and easy to talk to. She treated everyone as if she knew them.

"Good family value- great service from Tatiana at front desk"

4
windylee7, Cocoa Beach, Florida 18/04/2017

Tatiana at the front desk was very friendly and helpful with booking our room and giving advice on a good sushi restaurant. We were very happy with our suite and the recommendation of Thai Thai Sushi.

"Great Vacation Overall!!"

4
lotty4860, Brighton, Michigan 17/04/2017

Jamie, Amy, Tatiana and Paula "The Bartender" were awesome and took care of us very well. We will be back some year soon! Thanks for the great family experience. Add bacon to the breakfast bar and you will have us coming back every year!

"Family Friendly "

4
User 17/04/2017

This is a very family friendly place with lots to do here and the beach just across the street. A lot of hotels advertise a game room but don't really have one, but this hotel had not only a pool table but an air hockey table, a couple of arcade games, a ping pong table outside, shuffleboard and a volleyball court, as well as a large pool. There was also a bar for adults. The hotel is older and dated but comfortable with a friendly, helpful staff. I would recommend it.

"Good hotel"

4
Quick31, Missouri 17/04/2017

This is a good hotel with a great location. Our room had a small kitchen, bed was comfortable, pillows were okay, breakfast was okay. There are 2 eating areas so it breaks up the crowd and the setup gets them through quickly. Very close to the beach.

"Spring Break in Cocoa Beach"

4
tennisdir, chicago, Il 13/04/2017

We were in Cocoa Beach to visit my 95 year old uncle who lives there not for spring break. In fact we didn't realize that due to spring break all of the hotels were sold out. We had an existing reservation at another hotel but upon arrival decided that it wasn't what we were looking for so we started looking for a different hotel option. We were just about out of luck when we happened upon the Best Western and it was a lovely experience. The room was very nice, good breakfast, swimming pool, and even a small poolside bar and the location was right in the heart of Cocoa Beach!! We will definitely stay there again next time we visit!!

"Awesome Visit and AMAZING Staff!!!!!!!"

5
X8914GRdavec, Spring Arbor, Michigan 12/04/2017

We loved our experience at the Best Western in Cocoa Beach, FL! The room was great, the view was perfect, and the staff was incredible! Paula at the bar not only made fantastic drinks, but went out of her way to tackle our questions and helped us find and decide what attractions best suited us and our limited time there! She suggested excellent places to eat, drink, and the "must see" sites in Cocoa Beach, even scoring us some free passes! This is the only place with the full package, great rooms, beach front, and top quality staff!

"Average-wi fi does not work."

3
HockeyfanAlberta, Alberta 12/04/2017

The only reason they can charge that price for this room is due to its beach proximity. Otherwise it's an average motel that smells a bit musty. It was clean. W fi did not work at all. Good breakfast.

"Nice upgrade"

4
wrosebantam, Bradford 23/11/2016

Arrived a little early and was told we were being upgraded to an ocean front room. Hotel room was facing the ocean and was clean and spacious. The pool was heated and there were plenty of beds available. All staff were pleasant and friendly. The only downside was the average breakfast.

"Great experience"

5
dianec2232016, Aurora, Colorado 23/11/2016

The clerks at the front desk were very courteous and helpful from the time we got there until we checked out. We arrived prior to check in time after flying all night and they allowed us to check in early and into an upgraded room. When we were about to check out, we noticed my husband's wedding ring was missing and they worked hard to help us locate it. One of their maintenance crew members, Jarrett, found the ring in the trash and it was returned to us. The room was comfortable with a beautiful view and conveniently located near shops and restaurants.

Tom H, Owner at BEST WESTERN Cocoa Beach Hotel & Suites, responded to this review
dianec Wow, what a great turn of events that Jarrett found your husband's wedding ring. Thank you for staying with us and your kind comments. Hope you come back to the Best Western on your next visit to Cocoa Beach.

"Great Location, Many Buildings"

4
RolandoGomezPhotog, Atlanta, Georgia 23/11/2016

This hotel is not the level of luxury I usually rent, but because of its location, I chose it. The staff is very friendly, they also offer a free breakfast. The only issue is the hotel is spread our like in four or five buildings, so if you book through a website like TravelAdvisor or similar booking site, you're going to wind up with the luck of the draw in which building you'll stay. I'd recommend you call the hotel after you book with a major booking website to try and guarantee yourself an ocean view room, which comes in hand if Cape Canaveral does a rocket launch, which was what happen to us when we were there. The registration/lobby is a building by itself, and fun to get to, then the hotel building where the rooms are, are across the street. Again, this is not a luxury hotel, but it's only two blocks to the Cocoa Pier which is why I chose it.

Tom H, Owner at BEST WESTERN Cocoa Beach Hotel & Suites, responded to this review
Rolando Yes, we have a rather large hotel that includes rooms in 5 different buildings. While the buildings are not new, our staff works hard to maintain the properties to the level expected of Best Western customers. We have a selection of rooms, from 8th floor oceanfront suites with amazing views, or our more economical garden view rooms just off of the ocean. For families we also offer our Suites building, with two rooms and a kitchenette for longer stays. I am glad to hear you enjoyed your stay and sincerely hope you visit us again on your next trip to Cocoa Beach.

"Nov 2016"

3
Barry B, Regina, Saskatchewan, Canada 23/11/2016

Outdated and scattered buildiings for different blocks or rooms. Interior and exterior of the hotel very dated or older. Location was okay. Quiet and withing short walking distance to the beach from the room we had. Some rooms in a different building were ocean view but not ours.

Tom H, Owner at BEST WESTERN Cocoa Beach Hotel & Suites, responded to this review
Barry We try to illustrate with photos and descriptions the differences between our available rooms. We have oceanfront balcony rooms in our tower building and Suites building, and garden or street view rooms in our courtyard buildings. If you return to Cocoa Beach, try a room in the oceanfront tower; nothing but beautiful ocean blue from most of those rooms; all with private balconies.

"Nice beachfront hotel"

4
donOrlando, Orlando, Florida 22/11/2016

I stayed 2 nights in room #805 11/17-19/2016 and enjoyed the hotel. It is made up of several buildings. Mine was the beach tower, which is direct oceanfront and is 8 stories. Access to the building and room is by card key. A parking permit is also issued at check in. The room was clean and comfortable. This is an older beachfront hotel with high occupancy, so there is reasonable wear and tear evident. That should be expected. Wifi worked well in room. There was a small refrigerator and a microwave as well as an in room coffee service. The main draw of the room was the balcony, which gave a beautiful ocean and pier view. There were 2 plastic chairs and a table on the balcony. That would be something that could be improved, but they were ok. I didn't make it over to the free breakfast, but it is available. I saw a charcoal BBQ grill located near the beach access and the complex also has 2 pools. Several restaurants and bars are within walking distance, including the pier. Overall, a nice place to be right on the beach. The non-beachfront units would be fine as well as the complex has beach access and good parking. Don't expect a luxury hotel or brand new updated everything and it's a good choice. Nice place for a getaway for locals like me and not just the cruise ship crowd.

"Great Customer Service"

5
User 20/11/2016

We booked this property for a little getaway but was later surprised to witness the Atlas rocket liftoff. The staff was very accommodating and extremely pleasant. We were met by Todd when we checked in on Friday night and he was nothing but professional and welcoming! He even called us a few minutes later to find out if the room was acceptable. When we told him the balcony light did not appear to be working, he immediately sent maintenance to the room to fix it. They were very nice! The Sunday morning front desk staff, Jamie, Amy and Sabina, were wonderful! Could not have been nicer. Does the hotel need a few cosmetic updates? Sure, but it was comfortable and roomy. Love how it is right on the beach with two pools. The separated buildings for us was a plus. We will definitely be back soon!!

"pleasant surprise"

4
juliesroom2, Detroit, Michigan 19/11/2016

Stayed at the Best Western for two nights earlier this week. We stayed in a suite with an Ocean view. The view was beautiful. The room was super clean and updated. Bed was comfortable and pillows were good. Nice to have two TV's. The location was right by the Cocoa Beach Pier and the ocean. Also right across the street from Publix and a big souvenir store and lots of other stores. For the price we paid, it has been the best place we've have stayed in Cocoa Beach. The pool was nice and warm and very clean. The breakfast was much nicer than most free breakfasts with lots of choices, lots of seating, and staff keeping up with everything. CONS: The only things I didn't like was only one elevator and it was pretty slow, the bathroom light was located outside the bathroom, which was odd, and the lobby was hard to find. It is a five building hotel, so make sure you look at the signs and you'll be fine. I would definitely stay there again.

"Great pre-cruise stay!"

4
marytZ8748IL, Charlotte, North Carolina 19/11/2016

We had a family suite with hot breakfast, beach views and discounts for cruise terminal parking! The pool was convenient and had a pool bar. Publix grocery store across the street for great deli carry out dinner.

"OK. Reasonable. Handy for the beach. Parking."

3
Liggerman, Stavanger 19/11/2016

I stayed at the Cocoa Beach Best Western when I visited Port Canaveral on a cruise ship and had reason to spend a night ashore, fancying a "break". I really wanted to review the Cocoa Beach / Port Canaveral area but it seems I can't unless I cite a business. If you're lucky, you can find Manatees in some of the channels but beware, there are also Alligators in many of the ponds between the cruise terminal and Cocoa Beach but I still enjoyed my walk though the cruise ship terminal to Cocoa Beach is for people who really want a walk ... of about 4 hours there and back ... The hotel? We never ate there, missed breakfast, the room was ... about 3 star ... a bit "tired" .... reasonably clean .... probably about right for the cost ... the room we had, you could park the hire car outside the room and walk a little way to the beach. Would I stay there again? Yes! Port Canaveral is one of my favourite cruise destinations because it's not trying to be something it isn't. Turtles and Pelicans are in the bustling port area, Cape Canaveral can be seen clearly from the ship, better with binoculars. The people are friendly and right by the cruise terminal is a "boardwalk" with seafood restaurants, some with live music, selling seafood landed straight from boats in some instances. There are loads of birds of prey around the port area too .... sometimes riding thermals right by the cruise ship. Take a bridge camera with a decent zoom lense and burn some pixels trying to get great close up shots. It's not easy! After the blandness of Fort Lauderdale / Port Everglades (and the unhelpful shore staff there), the rampant commercialism that spoils Key West (where you should rent a bike and get away from the tourist traps) and the unwelcoming size of Miami, Port Canaveral is somewhere I look forward to arriving. Charleston is nice but a bit "twee" ... oh, and the staff in the terminal at Port Canaveral are lovely. Message to Port Canaveral tourist board. If it's not broken, don't fix it. You could spoil the experience for travelers by adding "attractions". Normal, friendly locals selling nice food in nice surroundings with interesting port activity .... it's a combination that works world-wide and i DO like the people round there. They're "real".

"Large campus"

4
User 18/11/2016

So it can get confusing. Stayed in an older part, that reminded me of a 1960's Holiday Inn - where you could hear your upstairs neighbor every move. $115.00 for a single, AARP. Very good breakfast, except for their choice of Nescafe coffee - yuk. People were nice, bed was ok, pillows were small, and no hand rails in the bathroom for seniors. An ok+

"Short Getaway"

3
Gay W, Oak Park, United States 17/11/2016

Great Location, Near Beach and Cocoa Beach Pier, Exterior needs updating, friendly staff, always busy with improvements. Short distance to major attractions, easily accessible from highway. Needs a better Breakfast variety of Juices.

"Our 2 night stay"

3
User 17/11/2016

For the price paid for our stay there, I think that the food selection could have been much better. Accessibility to the facility was good. There was plenty of parking for guests. There was no problems experienced at check in and the $50.00 coupon that we received for staying at Best Western on other occasions was accepted without a problem.

"Great visit and great staff"

5
User 16/11/2016

We stayed at The Best Western pre-cruise in early November. Easy check-in, rooms clean, great complimentary breakfast and very accessible to the beach. all of the employees were very nice and helpful. We especially enjoyed our day at the pool. The pool area was very inviting and clean. They also have a pool bar which was reasonable and they have one of the nicest bartenders ever Paula. What a great person. Thanks for making our stay so enjoyable.

"Great value"

5
anhadventures, Fairfield, Maine 15/11/2016

This hotel has beach access and two heated pools. We've been here for a week and housekeeping has been great! The location is perfect for the space center, beach and really anything you'd like to do on the space coast. There are a number of restaurants within walking distance and numerous others just a short drive away. The bed was comfortable, but a little soft for our taste. We always had hot water no matter what time of day we showered. We also made use of the in room fridge and microwave.

"Great Location "

5
Thackers75, Canberra 14/11/2016

This hotel was great, they give you food discounts at surrounding diners. Clean king room. Bed was so comfy, we had the best sleep. Walk straight onto the beach where cocoa beach pier is, food place and pub on the pier. Check in was smooth and quick and the staff were friendly. Breakfast was included and did not dissapoint. Would highly recommend this hotel to friends and family.

"Right on Ocean"

4
Jeffrey K, Scotia, United States 13/11/2016

It is not a 5 star hotel. However, it is nice for a pre\\post cruise stay of a night or two. I will return next year. It really is on the Ocean. The beach is really nice. We loved how close it was to the port and to the local hot spots.

"Nice place to stay"

4
User 12/11/2016

We stayed here before our cruise in Port Canaveral. We did the cruise package which offered a shuttle service from the hotel directly to the port. The hotel staff was very helpful with helping us with some delays with the cruise line. We had a garden view room. It was nothing fancy but it was perfect for one night or a beach front vacation. The rooms are older and the beds were a little too soft for our liking but overall I do recommend this hotel. The friendly staff and clean rooms were very appreciated!

"Great view, poor room quality. "

2
User 12/11/2016

Beds and pillows are hard and uncomfortable. Fridge and AC unit make lots of clacking at night. Carpet is old and dingy. Only good thing was the view of the Atlantic. Other people's hair on bathroom floor upon arrival.

"Great stay !"

5
benoitveziat, Caen, France 10/11/2016

Very good hotel ! Very pleasant location ! The room was very confortable, wonderful view of the beach. We really enjoyed the breakfast, a wide choice of food. And above all Miguel welcomed us Very Well ! Thank you again ! Benoît and Eva

"Before our cruise"

4
User 10/11/2016

My family and I stayed just one night at this hotel since we were going to board a Carnival cruise the next day. When we checked in Stanley greeted us and helped get us situated. We had selected a standard room since it was just for 1 night but Stanley upgraded us to a suite so that we'd have more room (we're a family of 5) free of charge. We arrived at about 9:45am tired and hungry and Stanley told us to hurry across to the breakfast room to grab something to eat. Breakfast was great. Our room was nice enough, although it did have a bit of a mildew smell which I'll attribute to it being near the beach and the humidity. The beds were comfy and rooms very spacious. I wish we could have tipped Stanley but my wallet was stolen at sfo. ??

"Cruising"

5
Charlie A, Raeford, United States 08/11/2016

I have stayed at the Best Western in Coco Beach a few times. I have enjoyed it every time. You can watch the ships come in in the mornings. The breakfast is always good. They have a lot to choice from. The rooms are nice. The employees are very friendly also. I tell all of my friend to stay there when the are going on cruises.

"Good Value for the money"

4
McLawyer_Nevada, Las Vegas, Nevada 06/11/2016

We were in a suite, a pull out sofa with a t.v. and kitchen in the front, and a bedroom with a queen in the back. I forgot the room but we were on the top floor of a 5 story building with a clear ocean view. Security was good with a key being required to enter the building. They did not have bellman but plenty of luggage carts which made going from the parking lot to the room very easy. We only stayed one night as it was to preface a Disney cruise. I found the breakfast as very good, better than I expected. Buffet style eggs, bacon/sausage, toast, oatmeal, waffles, lots of juice.

"Great service from staff!"

4
biggen477, Groveton, Texas 06/11/2016

The staff at the hotel was great very friendly and very helpful breakfast was good the staff at the front desk was great and Miss Paula at the bar at the pool was totally awesome . Do you hotel staff was great for helping us find good places to eat and things to go see while we were here working.

"Great hotel"

4
Timothy P, Lawrenceville, Georgia, United States 01/11/2016

I stayed for pre-cruise this past April and I plan to come back again next September for another pre-cruise. It's definitely what a beach hotel should be. It's nice that there's a bar at the pool. The staff was very helpful.

"Amazing staff, we really enjoyed our stay here."

4
Laura S, KISSIMMEE, United States 01/11/2016

The staff at the hotel were great. They tended to my every need. The front desk staff , maintenance, housekeeping all are fantastic people. They continuously asked if I needed assistants. The handicap rooms are very spacious.

"Great place to stay"

5
Ben Z, Lovell, United States 31/10/2016

Great hotel, upgraded me to a suite at the same price as a room. Granted it was the off season, but hey I will always go back and stay at the Best Western in Cocoa Beach! They also have a private beach where I went Ghost Crabbing. Fun times!

"Terrific front desk staff and nice upgrade as rewards member"

4
Judith K, Louisville, United States 30/10/2016

This hotel has a wonderful front desk staff and is very convenient to the Port Canavaral for a cruise. They offer a package with parking and transportation to and from the port. We were upgraded to a oceanview suite as reward members which was really nice. Can't say enough about the front desk staff. Package includes a full breakfast. Highly recommended

"Average family stay"

3
3Jomommy, Virginia, Minnesota 28/10/2016

This hotel did well to suffice for our weekend on the beach. It's close to the beach, just a short walk through parking lot. Great beach to find shells in the AM. The only downside was there was a strong musty wet odor to the room. The hospitality was good. The Breakfast was great for our family; kids enjoyed making pancakes! They also enjoyed some time in the pool.

"Enjoyed our mini vacation in Cocoa Beach"

4
User 28/10/2016

We stay at this hotel whenever we are in Cocoa Beach. The location being right on the beach is great. Right next to the pier. The beach tower has private balconies which directly face the beach. Very relaxing and enjoyable.

"Impressive!"

4
User 27/10/2016

Stayed at the Best Western Property shortly after Matthew I have to say I was impressed with the look of the property considering what they had been through. Everyone was very upbeat and helpful and apologetic for any inconveniences which I found I had none. Spent a lot of time at the beach which was great a little rough Seas but that was to be expected after the storm. Hung out at the pool that's has a small Tiki Bar the bartender Paula was amazing and friendly and apologetic that she had no ice cream that day. I would definitely come to this Best Western again.

"Very good hotel for a couple of nights"

3
colin49uk, uk 26/10/2016

We chose an Ocean Front room in what they call the 'Tower' (Not actually that high). The room was a good size, well equipped, clean and comfortable. There was a small balcony overlooking the beach giving superb views of the sea and the Cocoa Beach pier. Service was great - on arrival the air con was not working but within a couple of minutes the engineer was at our room to fix it (satisfactorily). To be honest the included breakfast was not very exciting. There are a couple of nice smallish pools outdoors.. Our stay was just before hurricane Matthew and we hope that the hotel did not suffer too badly.

"Overall nice place with helpful staff"

3
Shelly K, Clinton Township, United States 25/10/2016

Paula at Tiki bar in pool area was great made being at the pool area fun. the staff was very helpful to fix the problems I had with my rooms (had to be changed to three different rooms. breakfast was an asset in the morning.

"vacation"

4
John N, latrobe pa, United States 24/10/2016

Jamie K and Sabina at the front desk were very helpful and Excellent employees. Very friendly and informative Helped us to plan our trip to Kennedy Space Center and other points of interest in the area.

"FRONT DESK CUSTOMER SERVICE"

4
barnjoy7, St. John 23/10/2016

We really enjoyed our recent stay at cocoa beach, their agent, Stanley was very courteous at our check in. I would say with out a doubt, the guy sets the pace during our recent stay in cocoa beach to help you with room selection and or incoming service He goes the "extra mile " to help you and explain places to visit and see while in vicinity of Cape Canaveral and places to see. We really enjoyed our stay. Morris B

"Fantastic Views and Location"

5
Karen/jim M, Glenwood, United States 23/10/2016

My husband and I had our first visit to Cocoa Beach FL for our Anniversary. We had an issue with our room when checking in but Sabina at the front desk was very professional and went out of her way to make our stay extra special when she upgraded our room in the Beachfront Building. We had fantastic views with a large balcony where we could see several Cruise Ships coming in and out of the Port. The Port is only 8 minutes from the Hotel which also offers many restaurants and bars. The breakfast was fantastic at this hotel and the manager Anna who runs the breakfast went out of her way to welcome us. When she found out it was our Anniversary she made it very special. Special mentions also for your maintenance crew who went out of their way when we had a small issue in our room. Melissa and her crew in housekeeping were also wonderful. Lounge chairs and umbrella rentals are right on the beach at the end of the walkway to the beach from the hotel. We enjoyed the Pier which was a very short walk from the hotel with restaurants and a snack place for hot dogs, etc. There are also a few other restaurants within walking distance of the hotel and plenty with a short driving distance. The Tiki Bar at the Pier was great for drinks and watching surfers. There are even rocking chairs on the pier to relax. We will definitely come back and stay at this hotel because of the location, rooms and staff who make us feel very welcome for our first visit in Cocoa Beach.

"Great Hotel!!!"

5
Rebeca M, Daytona Beach 22/10/2016

We had a beautiful view of the ocean from our balcony, and from the big window you could see it from the bed- which was soft and comfortable. The staff was very friendly and helpful. The room was clean and simply decorated. We were walking distance from the pier, the beachfront was clean and inviting.It was overall a great experience and I would recommend it to any of my friends going down there. We will be back!

"Excellent value for money"

4
Brendan D, Colwyn bay, United Kingdom 21/10/2016

This was our fourth time staying at this hotel. The location is ideal right on Cocoa Beach next to the Pier. I was upgraded to a suite on arrival and it made the whole visit much more pleasurable. The staff are excellent and the facilities are second to none. The free breakfast is quite substantial and of very good quality. I will certainly stay here again.

"Beach vacation "

4
Lisa T, Clearwater, Florida 20/10/2016

Reserved a room in the Tower on the beach. The room was perfect. Two beds and a couch pull out. Beds were comfy. Ur we didn't try the pull out. Balcony overlooking the beach is perfect. Two tv's with great pictures. Microwave and fridge. The main pool was practically empty of people and the grounds were kept clean. This is the third time we have stayed here and will come back again.

"Great week on the beach"

4
irishmike5000, Blue Springs, Missouri 19/10/2016

First time we stayed here. Got one of the beachfront rooms. We arrived just 3 days after Hurricane Matthew. Not any damage at hotel, still some debris from trees and such. Room very clean, staff extremely helpful and friendly. Special shout out to Stanley, he is a great guy. View of beach and ocean from our room was outstanding. Pool was great. We will be back!!

"Great time."

4
wakadu4lifelisa, Orlando, Florida 19/10/2016

Staff very helpful. Very nice. Have a good room, lovely oceanfront view. Food ok for a large crowd that they feed. Had a super time. Girls weekend. Clean beach. Very close to pier, which was fun sitting in the rockers was great with a beer..

"we were very pleased with the Best western at Cocoa Beach, Florida"

5
John B, Lakeland, United States 18/10/2016

We have always enjoyed our stays at the Best Western at cocoa Beach, Florida. The manager makes us welcome as do all the other staff. The beds are very comfortable. The breakfasts are excellent. The location is ideal. The pools are clean and well maintained.. The parking lots are will lighted and cared for.

"Outstanding service"

5
User 17/10/2016

I am disabled and the entire staff starting at check in couldn't have been more helpful. I did need assistance twice and they were there to assist within 10 minutes. The staff was polite and extremely considerate. I would visit this location the next time I am in the area.

"Cleanliness and comfort at a great price!"

5
Susan R, Gaston, South Carolina, United States 17/10/2016

One of the best places we have ever stayed in, it was clean, very comfortable and the price was great ! We had an awesome ocean view from our balcony and the staff could not have been more accommodating! Every staff member we dealt with or even passed going in and out was smiling and spoke to you. It was a wonderful experience!

"More than meets the eye"

4
User 16/10/2016

After spending three days at an onsite hotel at Universal Studios, we felt a bit apprehensive when we approached this complex. The buildings are old and as a result, felt a little sketchy when we checked in. But we were set at ease when the staff went out of their way to be accommodating - very friendly and welcoming. We got to our building and again, felt a little wary based on the 70s era decor and layout, and obvious physical wear on the building's exterior. However, it was quickly apparent that the staff was attentive (we broke a bottle on the tile floor within the first 15 minutes as we moved our groceries into the kitchen area) and our comfort was their goal. Someone was at our door with cleaning supplies and extra towels promptly despite our being a few blocks from the main building. It was clear that the facility was a favorite of families as there were families with children all around us. However, it wasn't loud at all. We greeted people, we saw them come and go, but it was as if we were the only people there. Did I mention we were one block from the beautiful Cocoa Beach? The location could not have been better unless we were in the beachside building. It was a short walk to the Cocoa Beach Pier with food, drink, gift shops and music. The first night was magical. The Space Center was launching an unmanned rocket. At dark, families gathered on the sand with their blankets, kids in their PJs, and eagerly anticipated the launch. In the distance the pad was lit up like a beacon and next to us we could hear the waves lapping the shore. There was a murmur around us, as people were talking and laughing quietly. When the rocket went up like a little fireball (or more like a falling star climbing in reverse), the oohs and aahhs were so sweet. It was a perfect, starry night, with wispy clouds almost obscuring the rocket from view at times. As it began to disappear, we all applauded, and there was a chant behind us of "USA!" It was a magical moment. We watched a rocket launch at the space center the year before but this was so much better. I recommend timing your stay at this hotel with the NASA launch calendar! The continental breakfast maybe wasn't so magical but the selection was well-stocked each morning despite how busy it always was. We enjoyed the heated pool once as an alternative to the beach late in the afternoon. I wish I could remember our room and building, but there were three of us and it was very roomy and the beds were comfortable. The room had a round table and chairs, a generous bar area with sink, fridge, coffeemaker and microwave, and a big closet for storage in addition to the chest of drawers. All in all, a great stay at an understandably dated facility. Cleanliness, friendliness and location are all working for this hotel.

"Classic American motel, raccomanded"

4
tropao, Savigliano, Italy 16/10/2016

We stayed only one night. Classic american motel, but very well equipped. Fine swimming pool (we didn't use it). Extremely close to the beach. Quiet, absolutely not disturbed by noise. Kind and helpful staff. Beautiful, clean and quite spacious room, equipped with kitchen. Breakfast not so various, but we were there the day following hurricane Matthew and they were having some troubles with deliveries. We felt lack of soya or almond milk, as we can not use caw's milk.

"Great stay!"

5
User 16/10/2016

Myself, my husband & 4 year old son stayed here a few days before our cruise. Front desk staff, breakfast servers & housekeepers were all great! Our favorite was Paula at the pool bar! She was very kind to all of us & our son loved the ice cream!! We had a room with a balcony which was very nice & comfortable. Great location for walking to entertainment & great restaurants. Thank you Best Western for a great start to our vacation! We would def stay again!

"First Stay Here"

4
Gary B, Louisville, Kentucky 15/10/2016

Liked the location on the Beach. Had some great hot dogs at the Pier. The only bad things were the room had a smell and the internet in the room wasn't very good. Stayed the night before our cruise right before the hurricane. Got a coupon for 35% off parking at the terminal. If you are doing the same, be sure to ask for the discount! We will be returning next year before our next cruise.

"Great Place"

4
User 14/10/2016

We were here right after the hurricane. They did a great job of accommodating us during clean up of the island. Jamie AT THE FRONT DESK was OUTSTANDING in taking control of the situation and attending to our needs. The pool was very nice, the beach was fun and our room was clean and well appointed.

"Vacation"

5
User 13/10/2016

The folks that run this hotel are outstanding. After Hurricane Matthew hit they offered us a room price matching the rate for the hotel we were to check into but had to stay closed...no electricity. The Best Western had no internet and no TV but the folks in the office and the ladies who put out our breakfast were organized, helpful, and interested in making sure we were comfortable...thank you!!!

"Beware of your building before you book"

3
Derek L, Huntsville, Alabama 12/10/2016

This property is in a great location, right on the beach and right next to the pier. It is convenient for getting into and out of town and located near several decent to good restaurants. The breakfast they serve is hot, plentiful, and in a good location on property... Now, beware of rooms that are in the garden buildings. This property consists of 2 several story "towers" and 3 two-story outside access building deemed the garden buildings. I don't mind outside access, as they are convenient most of the time for easy access. But the wi-fi for the hotel is totally useless in the garden rooms. If you are in either towers, signal is very strong. Also, water pressure is non-existent in the garden rooms. It may or may not be better in the towers, I can't speak to that. The bathroom also had no tub, which made cleaning children after the beach quite an adventure. Overall, a decent property for a short stay where you want unfettered access to the beach. Just be wary of which room (particularly which building) you are booking in.

"Excellent pre-cruise tay on the Beach"

4
LJohnson_11, Elkins, Arkansas 11/10/2016

Awesome stay if you are in the area prior to cruising. Hotel was clean, staff friendly, pools were nice and breakfast was substantial. Our favorite thing was being within walking distance to the beach and Cocoa Beach Pier. We would stay here again!

"Stay & Cruise"

5
Johnnie A, Irmo, United States 10/10/2016

2nd time we have stayed here for the stay & cruise package. Great breakfast. Shuttled to the port. Driver waiting on us when we arrived back in port. Nice room, food, and shuttle, for less than the price of parking at the port terminal.

"Excellent service!"

5
tlayman48, Louisville, Kentucky 09/10/2016

Best hotel I have stayed at in a long time. Front desk staff was exceptional and extremely friendly! We stayed for one night before we left out on our Carnival cruise. Will definitely stay here again! Even the continental breakfast was excellent!

"Rude..girl at front desk!!"

1
User 08/10/2016

Stopped and left..girl at front desk working..absolutely rude and unprofessional! Different hotel thank you...and you cannot be nice..you shouldn't be in the hospitality industry!! I can never understand how people can be so rude

Matthew K, General Manager at BEST WESTERN Cocoa Beach Hotel & Suites, responded to this review
How horrible to read this. As I read these reviews every day I am used to hearing GLOWING comments about the staff. In fact I am not sure I have ever heard of a staff person being rude. I wish I had gotten some information like a name, time of day or description so I can pinpoint it. If you want to send me an email, please do at MKent@oceanpartnerscb.com and give me the information for follow up. I would appreciate it. Also, I encourage you and anyone who is traveling, that if you run into issues just ask for the manager. We WANT you to be happy. It is much harder to do that after you leave. I am not making excuses, but it is possible that she was under some extreme stress from the Hurricane warning and evacuations that were in effect. That is why I would love to know more so I can counsel them on how to handle things better. I am sorry you had this experience.

"Just beautiful"

5
User 03/10/2016

We were upgraded to a suite which was a huge bonus. Our trip was only for one night but it was a great night. The hotel is just yards from the Pier and it was clean, well looked after and just an overall great stay. My only criticism is that the breakfast was a continental one and many British people expect a cooked breakfast while on holiday. The continental breakfast was lovely, everything was fresh and looked delicious, although I tend to prefer toast and marmalade myself, which was what I stuck with. If ever I return to Florida I may make this my base, we certainly preferred the Atlantic Coast to Orlando.

"Nice stay if a tad expensive"

4
Q978PNanthonym, Dublin, Ireland 02/10/2016

Nice stay. Very helpful staff except for cleaners. Skipped us twice then didn't return. All we needed were towels and front desk promptly sent us loads when we asked. Rooms were standard for Florida and clean. Extra point for the large refrigerator! Would stay again.

"Dog friendly...good location"

3
User 27/09/2016

The property is dog friendly and the location is really good. This is a big property with several buildings so getting oriented upon arrival isn't the easiest. It is with-in walking distance of a few options for food and drinks which are also pet friendly. The room was clean and convenient.

"Worst hotel I have stayed in in 11 years of holidaying in Florida"

2
j00lsshep, London, United Kingdom 26/09/2016

I have never written a review on trip advisor or felt the need to. However if it wasn't the fact I was visiting my kids who live in viera this hotel would have wrecked my whole holiday. First night myself and my wife where put in a fifth floor room. The aircon units I assume are on the roof as it sounded like there was a helicopter landing on it. I had some headphones in trying to sleep after 22 hour journey and could still hear it. The music from the pier is also on a continual loop all night every night over the speaker system so you can also enjoy that at 4 am if u please. I asked to swap rooms next morning and Stanley the guy behind reception,really nice guy was very helpful and moved us to a 3 rd floor room(only mild helicopter and pier continual music noise now) rooms stained carpets lampshades 90s decor rips in the chairs no safe. Apparently we had been upgraded in which case I feel sorry for the people who aren't. Wi fi shocking unable to load anything on any device anywhere round the hotel apart from Facebook when it allowed me. Pool bar was closed for ten days out of 11. When I enquired why apparently it's out of season....something that wasn't disclosed when we booked.slowest lifts in the universe...it's quicker to walk trust me. Our pool below our block...there's two...wasn't cleaned for 3 days...dead bugs and leaves everywhere. Key cards de magnetised on a daily basis. After being told it was boos they might be near my phone I obviously kept them away from my fone to be then told every single day oh it prob as they are near your phone. You can only change the cards specifically if you booked the room depending on who is sensible on reception ...I was allowed one day as I had I.d but wasn't the next as I hadn't myself booked the room..in fact the woman talked to me like I was 3. It was only when Stanley came to the rescue again and told the woman 3 times he would vouch for me. Stanley was great otherwise I'd have given you one!!! As I said if never written a review in my life so I'm not some serial trip advisor hotel hater there is good and bad points everywhere. This has no good points wotsoever...apart from Stanley!

"Meets simple traveler needs"

4
David R, Triangle, United States 24/09/2016

Only in town one night, wanted hotel on/near beach without a lot of frills we wouldn't have time to use. This was perfect. It was close to several restaurants and the Cocoa Beach Pier. The staff was helpful to recommend good casual dining nearby.

"Moose event"

5
User 24/09/2016

Came for the weekend with members on west coast.the staff very accommodating and helpful we've been here before we will next year. Enjoyed the pool area and Paula the bartender was very helpful and friendly. She went out of her way to make sure we were happy.

"Tired and Old in a good location"

3
Simon b, Poole, United Kingdom 24/09/2016

This Best Western was a little disappointing. This staff were welcoming, the location was good and the pool bar was a pleasant surprise. The room was the disappointment as it was old and tired in need of an update.

"Stanley"

5
Patricia K, Floral Park, New York 24/09/2016

My sister and will celebrate our 25th year here at this property in 2017. It is our "sister weekend retreat" all these years. We watched it grow from a four bldg two stories with the addition of the ocean front tower and most recently the suite bldg. The most consistent part of our stays has been STANLEY. Over the years Stanley has been our tour director, dining consultant and to most importantly our friend. Stanley is one of the main reasons we keep coming back. Thank you Best Western for an employee like Stanley. And we will see all y'all next September. Patricia Kiesel and Susan Casement.

"Overnight before a cruise"

4
Leigh B, Fort Lauderdale, Florida 24/09/2016

This hotel was very convenient to the cruise and was very nice. The discount for parking at the cruise terminal was a great surprise. Watching the surfers on the beach was fun too. There was plenty of items on the breakfast buffet to satisfy everyone. I would stay here again if in the Cocoa Beach area.

"Great Place to Stay"

4
Sandra K, Savannah, Georgia 23/09/2016

I have a group cruise every September. This September was our third year staying and we will be back next year. The staff are excellent! I work with Cheryl on my group every year and she is fantastic!!

"Big Place, make sure you get the Oceanfront balcony"

4
Paul S, Orlando, United States 23/09/2016

Very nice place, perfectly placed next to the pier, on the less populated side. The room was very clean, too clean, the cleaning solutions were a bit strong. Couldn't get a better view of the beach and the pier, cruse ships leaving on Saturday afternoon and returning in the dark at 5-5:30AM. Fun stay. Publix across the street.

"Awesome Stay"

5
Mimitolilman, Fort Worth, Texas 21/09/2016

We booked the fly, sleep and cruise package through Best Western. We stayed in a family suite. Everything we wonderful. The Shuttle was there right away when we arrived in Orlando and she was great. The hotel went out of their way to put our bags away since our room wasn't ready yet and let us know when it was. The only complaint which isn't a bad one is the hotel room was across the street from the office, a bit of a ways to lug our luggage. Anyways, the room was awesome, clean. The shuttle was there the next morning to pick us up to take us to the ship and again when we got back. Thank you Best Western Cocoa Beach for helping make this such an awesome trip. We will be back!

"Best Western Review"

3
User 21/09/2016

Everything was good. They upgraded us to suite. In general nothing bad to say about the hotel or service. But there was nothing specially good either. Pools as not very big, but satisfying. As we figured out later BW located new Cocoa Beach Peers. Some famous place. That may be interesting for somebody. Beach is 5 minutes from the hotel. Internet was not very fast, but we came to rest, not to spend all time in the net. General expression is positive and for that money it was really great.