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Best Western Cocoa Beach Hotel & Suites, Cocoa Beach

4.0/5  - basé sur 3009 notations.
5600 N Atlantic Avenue, 32931-3920, Cocoa Beach, United States - See map
Best Western Cocoa Beach Hotel & Suites - Exterior The Best Western Cocoa Beach Hotel & Suites is ideally located in the center of Cocoa Beach. Come and experience our hotel near the major tourist attractions. Best price guaranteed and exclusive deals.

***Parking charge effective January 1, 2019 of $5 USD fee per day. Self parking*** The Best Western® Cocoa Beach Hotel & Suites offers distinctive room options designed to address the individual needs of each guest. All rooms feature microwave, refrigerator, free Wi-Fi and free hot breakfast. The Best Western Cocoa® Beach Hotel & Suites is the closest beach hotel to Disney® attractions, Universal Studios® and Sea World®. Beachside Tower has incredible views - no pets allowed in these rooms. The Beachside Tower is an eight story building offering ocean front or ocean view rooms, large private balconies only steps away from the beach. Single king or double queen rooms available. The Family Suites Building is just that family friendly, but not pet friendly. Our suites building offers non-ocean front large one bedroom suites with extra-large private balconies overlooking the pool. Each two room suite has a full sized kitchenette (no stove) fitted with granite counter tops, large refrigerator, microwave, and coffee maker. The sitting area offers a pull-out sofa and second television. The suites are located in the same building as the complimentary breakfast. Garden Courtyard is the best value. These non-ocean front rooms are perfectly situated near the heated pool and veranda bar. The Garden Courtyard offers a choice of access through the tropical courtyard or convenient drive up rooms. Two double beds, two queen beds or single king rooms available. Rooms with mini-kitchenettes are also available. Pets are welcome, in select rooms, with advance notice and a $15. 00 daily non-refundable pet fee. Book a stay at the Best Western® Cocoa Beach Hotel & Suites today. Enjoy your stay.

Best Western

Cocoa Beach Hotel & Suites

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Hotel advantages

  • Air conditioning
    Air conditioning
  • 24-hour front desk
    24-hour front desk
  • Safe deposit box
    Safe deposit box
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Guest reviews

In partnership with tripadvisor fr
Certificate of Excellence 2018
based on 3010 guest reviews
NOTE ISSUED
Excellent
1212
Very Good
1014
Average
475
Poor
188
Terrible
121
REFER TO NOTICE
Business Business
96
Couples Couples
885
Family Family
1419
Friends getaway Friends getaway
325
Solo travel Solo travel
88
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"Family Visit"

5
06/12/2018

First of all, the staff was very professional and courteous. The room was large and had a nice view of the ocean. The room was very clean and everything worked. The breakfast was very good and the kitchen staff maintained one of the cleanest eating areas I've seen at a hotel in a long time. I would not hesitate to stay here again if I'm in the area. Thank you Best Western for a very enjoyable stay

"Good location, otherwise meh "

3
02/12/2018

We stayed here over Thanksgiving weekend (higher rates). The ocean view was wonderful. Had a small balcony overlooking the beach. The location was convenient as well. Everything else, well...... The room was not all that clean (I stepped on a piece of glass right after we entered). Plastic cups and minimum amenities, but it does have a microwave and fridge. Breakfast was not bad. Except for the view, I don't think it was worth the money we spent. P.S. the lobby is a couple of blocks away from the high rise tower, so if you arrive at night, it may be confusing,

"Race Day Disappointment"

3
30/11/2018

We booked this hotel in particular because it was listed as a "host hotel" for the November 2018 Space Coast Marathon (and provided continuously running shuttles to and from the race from 7 am- 2 pm) and also because it was listed as a two-bedroom suite. We had four adults and a baby and requested a two bedroom suite. To our surprise - the two bedrooms were actually two rooms with a kitchen. In one room there were two full beds, and in the other room a fold out couch. Talk about odd. Also, the shuttle for the runners was scheduled at 4 and 4:45 am. The first busses didn't show up until about 4;40 am, and there were NO additional busses, so we ended up having to drive back and forth all day. This is unsatisfactory for the amount of money we paid when Best Western increased the daily room rates because of the race and what was supposed to be provided, and then when the all the issues happened, even though it was advertised in their lobby and by their staff, they blamed race officials. This was pitiful. I'm a Best Western Rewards Member and I was highly dissatisfied with this entire stay.

"Questionable Integrity"

1
28/11/2018

My phone charger was never returned after being moved to another room because of roaches. When moved to another room we still found roaches the day of check out in the new room. The microwave did not work in the new room. They brought us a new one my husband had t set it up because the cord was too short to fit where the other one was. We moved our stuff off the table and put it there. The few good things were comfy bed, and they took off the price of the room for one night. I guess that paid for the charger I never got back and the bugs.

Jaime T, General Manager at Best Western Cocoa Beach Hotel & Suites, responded to this review
Our staff and management team takes the satisfaction and welfare of our guests as our highest priority, approaching our work with a sense of passion and care that is routinely acknowledged by our many repeat visitors. However, it is more than apparent from your commentary here that we did not fulfill our vision statement to provide superior customer care. I extend our apologies and my personal commitment to review the items cited here with my staff to ensure that future guests are not subject to the same experience.

"Park and cruise"

5
26/11/2018

This was everything we hoped it was and more We had forgotten something very important at home and with the help of Trevor Edmonds who had checked us into the hotel - he found us a medical supply store that carried the item we do desperately needed - he was so kind and professional -our stay was amazing / the hotel staff were all fantastic- we even got upgraded to a room with a view of the ocean - the port shuttle was an excellent way to get to our ship - also we were able to park for 14 days / all included in one easy rate

"Location location"

5
25/11/2018

Great hotel and it is huge! Everything was ship shape and fine.breakfast gets crowded at mid morning but the staff was spot on.Beautiful area with a restaurant in sit3 which was great. Beautiful beaches right there.

"Great Stay"

5
23/11/2018

Excellent...Excellent... we had a great stay at this Hotel. The facillites were excellent. The front desk was excellent. The room was large and comfortable. We were located in close proximity to everything. This is the perfect place to stay and park before you go on a cruise. 5 Star.

"Excellent in every way"

5
23/11/2018

Stayed for 4 nights in a beach front room 610, it had a full kitchen and a massive refrigerator, two queen beds and a balcony, all very quite with comfy beds, elevators very fast never had to wait long, breakfast was a great with lots of choice even tho it was in another building only a minute away, had one small issue with the toilet not filling it was fixed within 10 minutes, all in all a great stay, we will be back, also the pier is a great place to eat and drink..

"Each year we stay at this hotel with cruise parking package"

5
21/11/2018

As always everyone at this hotel is very accommodating. This year they again gave us an upgraded suite overlooking the ocean. The staff at this hotel is always so good to us and so kind and courteous. They have a great cruise package with parking and transportation to port at a reasonable rate. Highly recommend to anyone cruising out of Port Canaveral.

"Trevor at BW is the man with the hookups!"

5
20/11/2018

After a week in Orlando, we needed a break from the craziness and spent a few days at BW Cocoa Beach. Trevor at the front desk was awesome, helpful and friendly. Hooked us up with the best family suite (with ocean views) and it was ideal for a family of 6. Hooked us up with free boogie boards, free beach toys, recommended the best places to eat and places to play. Great stay. Trevor needs a raise.

"good for short trips."

3
17/11/2018

hotel near beach and other attractions. Board walk near by, restaurants as well. Breakfast included and enough to satisfied. Room is adequate and has other amenities, like small refrigerator, microwave, etc.

"One of our most pleasant stays yet."

5
17/11/2018

Large room, with kitchenette that is well equipped with excellent internet connectivity. Complimentary breakfast has a good selection and very tasty. Comfortable seating. Heated pools, close to the beach, very pleasant staff at the front desk and in the dining area. Tatiana and Trevor were both very helpful. I'd stay here again if in this area. Very pleasant visit.

"Cruising time"

4
15/11/2018

We had not stayed in a Best Western for decades. This one will be a must stay when we do our next cruise. Comfortable room, staff very friendly. Great location to ship terminals and also close to two Walmarts for last minute forgotten items.

"Pre cruise stay"

3
13/11/2018

We stayed here for three nights before a cruise. Location is very nice. Had a nice view of the beach and pier. Noise from the pier was a little disturbing at night, mainly because the old patio door was single pane and not to tight. Hotel is old but rooms are clean. Was told that some blocks of rooms have been renovated but we were given an old one. All staff are very nice and hard working. Cocoa beach is beautiful. Can't believe there is no new development here. The whole area seems to be old and dated but if you are looking for a beach you would be hard pressed to find a nicer one.

"Great hotel"

5
12/11/2018

We always stay here when we come to florida. The staff is always amazing. The breakfast is great. The views are amazing the beach is so close and hearing the waves when we wake up is refreshing. The hotel is super clean

"First night ever in Florida."

5
10/11/2018

Staying overnight before our cruise and Tatiana made our stay spectacular. Seeing I was a rewards member, she provided us with an early check in and a room that was ready. This made our day at Cocoa Beach start early and gave us the opportunity to enjoy the area. Thank you!

"Pre Cruise visit"

5
10/11/2018

My husband and I just came to town for a cruise. I must say (with enthusiasm) try the bar that's conveniently located by the pool. The bartender was absolutely wounderful and informative. I'm not a big drinker but Paula somehow gave me exactly what I wanted. Her level of professionalism was astounding! I highly recommend stopping at the pool and asking for Paula!!!!!!

"Lazy with the litter"

1
09/11/2018

As I have not stayed at this property, I have visited on multiple occassions since May with a friend in the immediate area. We have logged many an hour unpolluting the beach areas in Cocoa Beach. As of late our focus has been more so on attempting to motivate people to care to a point where they not only refrain from littering but also help to unpollute where if you see something, pick it up. A few times over the summer we picked up the trash along the crossover connecting Best Western-Cocoa Beach to the public beach area. This particular crossover is in the center of their property, although usage is not restricted, the crossover is primarily used by their guests and their employees. On the beachside of the crossover they have a shed where they store beach chairs used by their guests on a very regular basis. Additionally toward the end of the crossover nearest the hotel there are two showers for their guests to rinse off. Sounds fantastic, huh!! During my first call to the hotel and in speaking with the front desk manager I was told that Brevard County is responsible for clean up of the crossover but the manager would talk to their maintenence department. "Okay, thank you". A few weeks passed and we made it back over to the that particular crossover. As you approach from the hotel side you catch the sun shimmering away on a large silver aluminum can under a bush just out of arms reach. The very same can was there a few weeks prior. Second call to hotel, same manager, for the most part the same conversation. Difference being this time she took down my phone number and said that she would look into the issue further and give me a call back. And now a couple weeks later and not only is the same can still there, at this point at least 50 plus pieces of litter visible on the ground in the wooded sections to either side of the crossover. Why? I personally could not care less who is technically responsible. Any company that generates business based in its location yet takes the maintaining of that location for granted, well I guess that would be for you all to decide whether or not to give them your business. Give a Hoot, Unpollute.

"Room with a view"

5
05/11/2018

Right on the beach. Close to the pier. Breakfast is awesome. Staff is friendly. GREAT for a pre / post cruise stay. WILL DEFINATELY STAY AGAIN. oh wait.... we did. Grocery store right across the street. Great for purchasing anything we forgot OR shampoo and liquids we did not want to pack in our luggage on the flight. ( took off just enough weight so we were not over the limit on weight for luggage on the plane)

"Great Hotel"

5
05/11/2018

I really enjoyed my stay at the Best Western at Coco Beach. I had a beautiful ocean view with a deck so that I could see the sunrise. The hotel room was perfect! It was clean and the bed was very comfortable! The front desk was friendly and nice. I would stay here again.

"Before Cruise"

2
05/11/2018

Thumbs UP! Location, location. Close to everything. Good breakfast. Nice room. Beautiful view.Easy check in . The suite was super for getting everyone together before we sailed. Close to a Walmart for last minute pick ups & Ronjons for tourist items.

Jaime T, General Manager at Best Western Cocoa Beach Hotel & Suites, responded to this review
Thank you for choosing our hotel for your travel's in Florida's Space Coast! It appears you had a wonderful visit - "nice room, beautiful view, easy check-in" yet we somehow only garnered two bubbles for your review? We look forward to serving you and your family the next time you sail out of Port Canaveral!

"Excellent experience!"

5
04/11/2018

Best place we have visited in a very long time! Rooms excellent. Tatiana and Troy were beyond nice and extremely helpful. Quickest check-in experience ever! If you are in Cocoa Beach this is the place to stay!

"Ocean sounds and beautiful views"

5
02/11/2018

We had a wonderful stay in their ocean front tower. Loved the sound of the waves crashing on the beach and gentle warm breeze caressing me while taking a nap on the balcony. Pool was heated and very comfortable. Huge warm breakfast with the new automatic pancake machines. Will definitely return and highly recommend.

"Great Location"

5
31/10/2018

Great hotel-doing a lot of repairs to property-Near the beach-Great restaurant on property. Breakfast was very tastey. Lots of choices to choose from-from pancakes, scramble eggs, fresh fruit. The only down side to this property is that there was no elevator to the second floor.

"Lovely welcome, great staff."

5
30/10/2018

When we arrived at the reception building, an enthusiatic young lady greeted us, took our details and explained all about where we would be, and gave us a little map of the complex to aid us. We had a great stay in one of the two storey blocks, just to the side and behind the tower block. We were on the top floor of the block. Lots of parking in front. It was very hot during our week stay, the air conditioning worked well, the beds were very comfortable. We made good use of the fridge and the coffee maker (this did hot water for tea as well). Breakfast was very good and there was always plenty of hot food and fresh fruit. Toast you made yourself and there were pancakes you did yourself as well, though we didn't try this treat. One of the staff made banana bread one morning, she offered a small piece to each guest going from table to table. They were decorating the outside of the block behind ours and I think they were doing some internal work on some near us. This didn't affect us at all. I mention it because the shower area in our room is almost ready for an upgrade with a much better class of shower head. This didn't detract from the great time we had there and would come back in a heart -beat.

"Great Stay!"

5
28/10/2018

My Family and I had a Great Stay. We really enjoyed the hospitality. Particularly Paula at the pool. She was kind to the children and very caring to their needs. We enjoyed the room service. Everything was accessible from laundry access two drinks and snacks. We had extra towels and blankets if needed. And the view was spectacular. We didn't know when we show up how great of a say it would be. Thank you very much for one of the nicest work vacations I've ever experienced.

"Great Stay!!!"

5
26/10/2018

We were celebrating our 1 year anniversary and Ilonka and Lady went above and beyond for us. We requested a room on the top floor the view was amazing! The room was very clean and beautifully decorated. Thank you :)

"Best Hotel by the Cocoa Beach Pier!"

5
26/10/2018

This hotel is spread out around three to four different buildings. The key is to stay at the tower which is an oceanfront building. It is so worth it to pay the extra for an oceanfront view! I loved waking up in the morning to watch the sunrise from my balcony and walk along the beach late at night. The staff is super and the free morning breakfast is great. Can't praise this place enough!

"Beautiful View"

5
25/10/2018

A nice room with a beautiful view of the beach. The hotel was well kept and the rooms were very clean. Our room was a very short walk to the beach and Cocoa Beach Pier. The breakfast was as good as any I've ever had at a hotel.

"Decent hotel for the price"

4
24/10/2018

Its a great location, very close to the beach (walking distance) and the pool is really nice. the area itself is sketchy, but its not unlike most of cocoa beach in that aspect. There could be better security, as the layout is pretty much open, the parking lots are all very open and anyone can just walk up to your door or window, or car.

"Cocoa Beach Best Western Experience!!"

5
22/10/2018

While staying here at the Best Western Cocoa.. Everything was great!! From being on top of the pier.. To views of the beautiful Atlantic..to close to the port! Location..accommodations and most rewarding was the personal care from everyone on deck! From Anna leading a splendid start of the day in the breakfast buffet... To the attention to detail from the housekeeping staff to the direction of everyone Jamie the Manager instilled into his front line warriors.. Elissa..Chelsea ..Tataina Todd Cati and so so many more.. No matter what need, at any time of day this group will make sure your stay Rocks!

"life saver"

4
18/10/2018

we were traveling to cocoa beach to get on a cruise we went to the hotel were I had booked my room and I found out I did not have a room booked at that hotel, so after I got over being up set with that hotel me and my wife start looking for another hotel , another hotel recommend the best western so I called and by the grace of god they had a vacancy the room was clean and the staff up front was friendly and very helpful, the breakfast was pretty good overall I would stay here again.

"Awesome Staff"

4
17/10/2018

Was impressed with the Front Desk Staff while checking in. Every employee was most helpful but Paul the bartender (poolside) was the best - great martinis & helpful hints on where to eat. My room was fine with a great location close to the beach. Loved that Publix was close by. First time I've stayed here & will go again.

"Nice room for the money right on the beach"

4
16/10/2018

Room was up to date and very clean. We had our dog so we had to stay in the 2 story. All the service people were very nice and the hot breakfast was well staffed decent and clean. Over all the hotel was very clean comfortable.

"Great beach hotel with a great view"

4
16/10/2018

The Front desk staff are very friendly and efficient. The housekeeper responsible for our room was excellent and we always enjoy our stay here. The room we were in was very clean and well stocked. Very Very enjoyable sunrise from the balcony!

"GREAT STAFF, WONDERFUL HOTEL"

5
15/10/2018

I Really enjoyed my stay at this hotel. It is very convenient to the Cocoa Beach pier, many restaurants, there is a Publix across the street ,Checked in on 10/01/18 by great Guests service agents Tatiana , and Elissa, they are great always helping me with anything that i needed due to surgery that i had , The Managers Sarah and Catee and Jaime are extremely friendly and very helpful always checking on me if i needed anything, Todd , Tayler and Chelsey very proactive agents they were on top of the game providing me my dinner voucher provided by my company and any other services i needed. I will stay there into the 10/19/18 and im very greatfull to them because they made it me feel like i at home for these 19 days recovering . i Cant not forget the lady from the Breakfast i think her name is Gabriella she was very nice taking care of all break fast also the housekeeping team always leaving my room clean and fresh.

"Really nice place to stay"

4
08/10/2018

We love staying at this hotel. Great location and some really friendly people working. Rooms are very clean and the location is perfect. Steps from the beach and the pier. Great food and drink locations steps from your door. Has shuttle service to cruise ports. A little higher priced than others in the area, but we are always happy with our stay here.

"Great Hotel"

5
08/10/2018

This is a great hotel. The hotel sets next to the pier on Cocoa Beach and is within walking distance to several restaurants. Very clean and comfortable rooms. Great staff. There are plenty of options for cruise and airport transfer.

"Amazing stay"

5
07/10/2018

We got lucky and had a room in the front building. The view was amazing!!! Nice and clean room, decent breakfast with pancakes etc front desk wonderful and professional. Highly recommend this hotel due to the location on a stunning beach.

"Perfect Location at Cocoa Beach"

5
06/10/2018

We have stayed many times before at this hotel and have never been disappointed. This stay we had an ocean front room, which is ideal to sit out on the balcony. The rooms in the tower block have been recently renovated and are very good standard. They are spacious with a decent size bathroom and are immaculately clean. There is also a coffee machine in your room. The breakfast has a good choice of hot and cold items, coffee and fresh orange juice. As always when we have stayed here the staff were excellent , most helpful and friendly on reception when checking in.

"older well maintained hotel/2 night stay"

4
04/10/2018

We stayed this past weekend for 2 nights. Lobby staff was very accommodating and friendly. We were originally booked in a two story building but indicated to the staff person that we are elderly and needed an elevator to maneuver our luggage. Without hesitation he immediately gave us a room in the suites building on the 4th floor. This room/view made our vacation, Could see the ocean from our balcony and was adjacent to Cocoa Beach Pier. Had a nice kitchen and sitting area. I sat on the balcony every night and was mesmerized by the view and sound of the ocean. Beach was less than a 5 minute walk. Hot breakfast each day was very good and staff very friendly. Will definitely stay here again.

"2 night stay"

4
02/10/2018

The service was good and the rooms clean. The location was convient to Cape Canaveral Port, the Kennedy Space Center and to the beach. My daughter and I really enjoyed our time there and plan to come back soon!

"Beautiful Place to Stay"

4
02/10/2018

We had a wonderful time here. Right on the beach, which was very clean and not crowded at all. We stayed on the third floor of the ocean front section but should have gone up at least one more floor to have a nice view. Breakfast, which was provided, was wonderful. They had everything you could ask for and it was very good.

"Older well maintained Hotel"

4
02/10/2018

We have stayed here in the past and have always been quite satisfied. Even though the hotel is older, it is well maintained. There is also access to the beach and the boardwalk is nearby. The free hot breakfast bar had a good variety of both hot and cold foods. We plan on staying here

"Another great stay"

5
01/10/2018

We have stayed at this hotel before and I'm sure I reviewed it then but wanted to do so again. We love the position of the hotel,right on the beach next to the pier but it's more than just that. The hotel is spread across numerous buildings and has a couple of pools (with plenty of pool towels). We stayed in the tower overlooking the beach so we could watch the sunrise from our room, well worth asking for.Buffet style breakfast is included and is all you would expect and car parking is another bonus. Nothing is too much trouble for the excellent staff. Clean,well appointed rooms. Thank you Best Western... We will return.

"no frills"

3
26/09/2018

It was a convenient spot and a good price since we were getting on a cruise ship the next day. Right beside Coco Beach, we were able to get up early and enjoy the sunset over the ocean. The room was clean. The building was like any lower priced motel type buildings.

"Great view!"

5
25/09/2018

We are already booking another stay, great view, staff and amenities . We can see the pier clearly and the pool was great :) Entering was private an the room was very nice for me and my husband for our anniversary.

"Pre Cruise Stay"

5
19/09/2018

Ask about an upgrade to an ocean front room. We only had to pay the difference from when we booked and paid in full. For $40 or so, an ocean front room was big, good views, nice bed . Enjoyed the sun rise

"pleased"

5
17/09/2018

i was happy with everything. well, i was happy with my short review too but its making me go 200 characters. the workers were super nice and everything else was too. i was even ok with the piegons that homestead up there. they need a place to go too

"The Best on the East"

5
16/09/2018

I travel the entire state of FL, stay overnight 50+ nights on year average. The entire staff at this property is the top 3 in the state in my opinion. Always make you feel welcome & special on arrival and VERY accommodating to needs or requests. The property is old but very well kept and the rooms are VERY clean. Very good choice for the normal rate and close to shopping & dining.

"GREAT STAY"

5
10/09/2018

Great hotel great location great amenities. Paula the bartender was wonderful. Pools were very nice. breakfast had a lot of options and the place was close to everything, stores restaurants the beach all of it.

"Great deal for the money"

5
10/09/2018

We got a balcony room (partial view of the beach) but the view was really great! Staff was very accommodating, beach access was great. Full breakfast was offered. Close to the pier & shopping - very convenient!

"Nice hotel"

5
09/09/2018

Very close to cruise port. The beach is walking distance. Its just a perfect relaxation hotel. The resturant connected to the hotel had a happy hour. the food and drinks were delicious. If i come back to cocoa beach i will be staying here

"Good for short stay"

3
09/09/2018

We stayed one night before going on a cruise from Port Canaveral. Didn't expect much, and (surprise!) didn't get much. The room was very small comparing to all other Best Westerns I have been. Breakfast was on low end too. Beach is nice but takes some walk to get to. The main thing that we really liked was big and oddly shaped pool. Another positive is shopping center across the street featuring Publix, Chinese restaurant and other useful establishments. Overall it is ok hotel for a night or two, but not for longer beach vacation.

"Clean and friendly place"

5
08/09/2018

The desk staff was friendly and helpful. Since it was Labor Day weekend, they reminded us to drive carefully. I am a Best Western Rewards member and Tatiana went out of her way to greet me with gifts and I was named the "Best Western Guest of the Day." This involved an upgraded room and spinning for an additional prize followed by pictures. My room was in a tower with an ocean view. There are walkways from the hotel parking lot directly to the beach. My room was cool, clean, and comfortable. The next time I'm in Cocoa Beach I will stay in this Best Western again.

"A great place to go"

5
04/09/2018

I was very pleased with my stay! The staff was awesome,the rooms were very clean! We love Best Western anyway...we stay at the bw hotels everywhere when we go on vacations...but this one was the best!

"Average Beach Hotel"

3
04/09/2018

The entire staff was friendly and helpful, from the front desk, to houskeeping and maintenance. "Beach Hotel" is a somewhat decieving, as only rooms in the tower building actually overlook the ocean/beach, but it the hotel is next to the Cocoa Beach Pier. We spent most of our last day at the pool. The bartendar, Paula, was great --- extremely accomodating and friendly!

"One night stay before cruise"

2
02/09/2018

This hotel is very run down, I didn't pay a lot (119) but would definitely pay a little more to stay at a cleaner and better kept place next time. Breakfast was descent, but I've definitely stayed at better best westerns.. this one missed the mark for me.

Jaime T, General Manager at Best Western Cocoa Beach Hotel & Suites, responded to this review
I am sorry to hear that we were unable to meet your expectations during your recent travels in Florida's Space Coast. We pride ourselves on being an affordable beach destination for the countless families who visit Kennedy Space Center, Port Canaveral, Brevard Zoo and the many other attractions that define our community as one of our Florida's most desired locations. Our commitment to quality, service, and value is consistently recognized by our many loyal guests who have chosen our property as their hotel of choice when visiting Cocoa Beach and why we are a Trip Advisor Certificate of Excellence receipt year in and year out. We hope to be given the opportunity to earn your business during your next travels in Cocoa Beach.

"Quick getaway"

4
02/09/2018

This hotel has the best location! Beach side, around great attractions and restaurants. Walkable and the pools were great! Parking was kinda rough but doable and free breakfast always nice. We walked to the cocoa beach pier on the beach, walked to dinner at Coasters and there are many other options so when you do find that parking spot you don't need to move....will stay here again for sure! (It did not get 5 stars because the carpets in the room def had a mildew smell but it's a beach hotel and it's to be expected...)

"Nice place to stay"

4
29/08/2018

My husband 2 kids and I stayed here the night prior to a cruise from Port Canaveral. There is a large hotel and several 2 story buildings. We stayed the ground floor in one of the smaller buildings. The room was very nice ane clean. The pool was large with a bar and lounge area. The beach access was only a couple of minutes walk from our room though the hotel is not directly on the beach. Staff were friendly and breakfast was good with a large eating area in located in the main hotel building. We used the long term parking and shuttle service to the cruise terminal which was reasonably priced. Overall great value and nice place to stay.

"Good Beachfront hotel"

4
29/08/2018

Stayed 2 nights at this property from Orlando. Hotel is a mix of buildings. We chose beachfront corner room which was granted when check in without any drama. We also got room at higher floor. FO Staff was friendly and quite informative. Hotel is a bit old and swimming pool is very small for this big hotel. Breakfast located in nearby suites building. Bfast variety is quite limited but ok for 1-2 nights short stay Room is a bit old and not comparable with newer hotel. As long as you ok with 3* hotel then you'll be fine. All staff from FO, housekeeping, bfast are friendly This hotel also has beautiful sunrise view especially in summer time.

"Great Value and Location"

5
27/08/2018

Very pleasant hotel and great location right on the beach and near the pier. We had a room with an ocean view and very comfortable. Price was very good and comparable to other more expensive hotels in the area. Staff was excellent and helped me with my short notice issue. Parking was great. I didn't go to the pool but it looked very nice. Breakfast is good for a semi-continental breakfast. I went there in late mid-August after the summer rush so it was easy going and not crowded. Hotel close to popular shopping in the area. Check-in and check-out was a breeze. Hotel has laundry machines in each building. I will stay there again on my next visit.

"Excellent location, room and staff"

5
27/08/2018

Though this is our favorite Cocoa Beach hotel and the location, facility and staff are terrific, the free breakfast feature has been better in years past. We missed bagels or waffles and real butter. Otherwise, a great stay!

"Wonderful time"

4
26/08/2018

We spent a wonderful Time in this hotel. Very confortable Room, close to the pool and the beach. The breakfast was sufficient. It is a really gold option for family with kids. I will certainly go back here

"Older hotel but great for the cruise port."

4
24/08/2018

This was a great place to stay before our Carnival cruise. Good pool and food choices are close. Only a 25 min Uber to NASA and its totally worth it. Storms are normal in summer but will pass quickly.

"Great stay!!"

5
23/08/2018

We've had so much fun at the hotel, especially with Paula, the bartender at the pool, she is really nice and caring, did everything to make us happy and she is definitely a lot of fun!! I'd say, go ????

"Great Experience"

5
23/08/2018

Everything from the online reservations, check in, free breakfasts, proximity to the beach and cleanliness of the hotel was great. The hotel is constantly upgrading its facilities which I really appreciate.

"great getaway"

5
21/08/2018

Great location great and friendly staff. And always very helpful. Beach tower has unbelievable views of ocean and cocoa beach pier. Close to everything---Restaurants--shopping and a publix. You can even rent beach chairs and umbrellas on the beach in front of the hotel

"Nice property, not the view we expected"

3
20/08/2018

Hotel staff very friendly, easy check in. Cleanliness of room was so-so. Door handle for the balcony door was almost broken off. We paid for an ocean view room, which floor 3 does not give you. Floor 3 is actually the lowest floor of this ocean front tower. Our view was of the bushes and trees! That was disappointing. Beds were comfortable, room was spacious.

"Impressive service for a midscale hotel"

4
14/08/2018

Overall, I was impressed with the property and accommodations for a midscale hotel. Biggest plus: professionalism, friendliness, and helpfulness of the staff. Service was a cut above brands in this price range. I stayed on the first floor of one of the Garden Courtyard buildings facing the street. The bed was bouncy but comfortable, amenties were adequate, and everything was clean, modern, and in good working order. There's no desk but the large table sufficed. I did like the easy in-out access of an exterior door adjacent to my car, proximity to the pool (surprisingly warm with a well-maintained deck and furniture), and large breakfast room with a layout suited to large crowds (which there were). There were just a few minor issues with the room. The shower could have had more pressure with a cleaner, newer, adjustable showerhead. The inside of the door near the hinges and the area around the windowsill above the AC unit could use some sprucing up. The walls and ceilings are thin and my neighbors were easily heard. But the only major issue with the room was the inaccessibility of the closet. It is hidden behind a large, hinged mirror which is so close to the bed that it is barely usable. With one king bed in that room it would have been fine but with two double beds the closet was useless. I would avoid booking a room like that in the future and no upgrades were available on check-in. Otherwise, it was a pleasant stay and I would definitely return.

"Great stay!"

4
14/08/2018

We stayed in a Jr suite and it was above what we expected. Very clean and great ocean view. Free breakfast was amazing, something for every taste. We definitely would stay here again. Pool area small but very nice with a great little bar area.

"Faimly vacation"

5
14/08/2018

Had a wonderful stay loved it. Minutes from the beach.Close by restaurants.Pool,was awesome breakfast was great had plenty of options. Enjoy ever minute of our stay. Would recommend to everyone.Literally minutes from the pier.

"Shabby, Old, Smells like Mildew, Small, Run Down"

1
09/08/2018

Room stinks of mildew, Very tiny room, 2 double beds stuffed into a single double bed room, second double bed is literally 8" from AC unit so plan on being refrigerated while you sleep. Buildings are run down, many small separate buildings. When you call for reservations and ask for the high rise section they defer you to ask when you arrive. When you arrive they state that is not the case and you are stuck in a dungeon type cell even though you see many of the rooms with a view sitting empty each night. Beach water is warm, seemed dirty when we were there, first week of August. Definitely not clear tropics type water. Pool is heated to 87 degrees, really has no cooling feeling when outdoor temps are 85 and super humid. Second pool by high rise is much more refreshing and not heated. Breakfast is standard consistent with other hotels. There are much nicer places further south in Cocoa. Don't stay here and wish you were going home early. We were here for 8 days for a baseball tournament. BTW other families in the tower with the ocean view were complaining the elevators were broke and they had to use the stairs. This place probably was nice back in the 1960's. We had a great tournament and played well so this review is not tainted by the overall experience. 4 contacts for towels, multiple requests for TP, Shampoo went unanswered.

"Guest of the Day"

5
09/08/2018

Upon our arrival, to our surprise we were selected as Guest of the Day! What a surprise and a treat! Everyone was wonderful, the accommodations were above par! The Tower building facing the ocean couldn't have been better! Very nice continental breakfast!

"Things have gotten a little shabby here since our last visit."

2
06/08/2018

Making the reservation was a challenge, the person I was talking to didn't understand what I was asking for when I asked her if they had a cruise package which includes room, shuttle to port and parking. They all have that here because it is a large cruise port. She eventually found it and booked us that package.... but apparently she didn't. We checked in and got a second floor room, not in the tower. The steps are treacherous. Trying to lug my suitcase up was a challenge and dangerous. They should put in new staircases of the split variety, at least that would give you a chance if you fell. Or maybe spring for an elevator. Third time at this facility. Have always stayed on the first floor or in the tower with an elevator so didn't see this before. I Realized once in the room that at check in we weren't asked about the cruise package or given instructions as to where to park our car when we depart for the cruise. So I called from the room. I was told they were with a customer and to come to the front desk. We did that. The girl helping us was very nice but apparently we were not quoted the cruise package rate because she scheduled us for the shuttle to the port and now we were charged an additional $20. I think at that point they should have just eaten it since I made it clear that we chose BW because of the package price we were quoted. We travel often and are Rewards members for not only this hotel group but others as well. We would have chosen a nicer property for the money spent here. Did I mention I am a BW rewards member? Was $20 really worth it? It's not the money but the principle. We had a horrendous experience at the front desk at the Ormond beach BW a couple years back, in that case I was allowed to wait at the desk for 35 minutes while the girl took a reservation for a visit six months in advance, didn't ask to put the customer on hold, no eye contact, nothing, only to be told there was no availability. My rewards card was out, visible and waiting. After a 12 hour drive. There seems to be a theme here corporate. This time we had a 4 hour drive and thought we would grab some lunch at the pier and take a nap before dinner. Now someone comes banging on the door loudly and repeatedly, waking us up out of a sound sleep. It was jolting to say the least. We see a man from the peephole holding toilet paper and open the door. He tries to give it to us. Insisted but he couldn't speak English and we don't speak Spanish and you can tell he thinks we have ordered it. We didn't and told him the best we could that we did not. He leaves and my husband called the front desk and they tell him that he was supposed to go to the Days Inn. Also, at this point we haven't even spent the night yet. And unfortunately they have those little square pillows that your head falls off of so I don't think it's going to be a restful night. And the sheets are dingy, old, cheap, don't fit and keep coming off so there's that. I am fully aware I am staying at BW but we have stayed at many of these properties and most if not all had adequate bedding. This property has seen better days, like I said we have been here two other times and it was fine but has gotten a little shabby as of late. There is an AC dripping on your head when you are walking on the covered walkway. A stair going up to the walkway to the beach is broken and rather than fix it they are propping it up with a few bricks. Also, the plug in on the lamp doesn't work to charge my phone. So now my phone is on the floor charging. The breakfast was just Eh. If you do decide to give this place a chance, ask for a room in the tower, I think our stay there a couple years ago was fine. We won't be back to this location, possibly not BW in general and thats a shame because they have done a good job in the past providing adequate lodging for a reasonable price.

Jaime T, General Manager at Best Western Cocoa Beach Hotel & Suites, responded to this review
The feedback we receive from our guests is always appreciated and provides us with the opportunity to improve and deliver a better experience for our guests. As a Best Western Rewards member you are the foundation of our business and the loyalty and patronage you extend throughout the year to our hotels is highly valued. On behalf of our team, here at Best Western, we extend our apologies. At your convenience, please feel to reach out to me as I would like to speak with you personally regarding your stay. Mr. Jaime Teijeiro General Manager 321-783-7621 x2390

"Dragon Slayer National meeting weekend "

4
06/08/2018

Check in was easy. We had a room in the Suite tower with our other groups members. Rm 1212 was a large corner room that overlooks the pool and you could see the ocean and the pier. We had a King size bed with a pullout couch. Semi kitchen. Very clean and comfortable. The pool looked wonderful. I loved the fact that there was easy access to the pier and many attractions with in walking distance of hotel. We truly enjoyed our time here. I really hope ya'll build up the front lawn where we had our tables set up for our suppers. That steep hill is very dangerous for people with disabilities.

"Excellent staff"

4
06/08/2018

The General Manager, Jamie, and the front desk rep, Todd went above and beyond to be helpful. We arrived very late, and they offered us a late check out the next day, which was much appreciated! We will be back :-)

"weekend in cocoa beach"

4
02/08/2018

This hotel was clean and in an awesome location! The beach was nice but the best thing is the bartender Paula at the poolside bar. She makes you feel welcome and like she has been your friend forever. She took care of everyone at the pool and just made the whole stay a great experience. I would come back just because of Paula.

"Perfect, will happily to return/ Perfekt, kommer gärna tillbaka"

5
02/08/2018

An excellent welcome, everything was prepared so check-in went fast. We received appreciation since we are members of Best Western. We really appreciated it. The receptionist gave us good advice about restaurants and attractions. // Ett utmärkt välkomnande, allt var förberett så incheckningen gick fort. Vi fick uppskattning eftersom vi är medlemmar i Best Western. Vi uppskattade verkligen det. Receptionist gav oss bra råd om restauranger och attraktioner.

"Relaxation "

5
31/07/2018

It's finally getting a few days off we decided to head down 95 to visit cocoa we had stayed at the Best Western before leaving on a car's a few months ago we liked the location on the beach and decided to go back there we were not disappointed, we ended up spending the afternoon out by the pool and having drinks with Paula as our bartender who tended to our every need,. Our room was spotless and comfortable we will definitely be back to do this again

"Suites with a great ocean view"

4
31/07/2018

Room were clean and location is close to the pier. But the best part of our stay was the pool bartender Paula, really a great upbeat bartender and made the stay that much better. Having the second pool by the ocean suites was a very nice perk it's a big property and was nice not having to walk far.

"Great Beach Hotel"

5
31/07/2018

Checking in was great and helpful. The staff was friendly, my room was fresh, clean, and spacious. Clean pool and courteous staff. The beach was a 2-minute walk and I would come here again when I'm in town.

"Great Beach Hotel"

5
26/07/2018

Check in was great and very helpful. The room was a standard king room very clean and comfortable. Ale House next door was good. The hotel staff even gave us great directions to the Kennedy Space Center when we checked out. This was our second time staying there and we will stay there again next time we are in the area.

"Be careful here"

2
24/07/2018

Nice people, but the facility has a problem. Two rooms were reserved, I arrived first and was given a room in the older section. I always inspect before I move in. The mattress had bed bug blood stains-might have been free of bugs, but the evidence of prior infestation was there for all to see. Was refunded and slept elsewhere. Second party arrived and the first room they were given had a roach infestation in the kitchen. Staff upgraded to an oceanfront room, and thankfully it was free of bugs. As I said, nice people but the facility has problems. I hate to give a bad review, but in this case, no other choice.

Jaime T, General Manager at Best Western Cocoa Beach Hotel & Suites, responded to this review
Let me begin by extending my apologies as the conditions reported in your rooms fall short of the high standards we have established for our accommodations and for the experience our guest overwhelmingly enjoy. We will work diligently in making sure that we continue to uphold our promise to provide superior customer care, consistent with our standing as a Trip Advisor Certificate of Excellence winner.

"Resting for Cruise"

4
22/07/2018

This was our 5th time to stay at the Best Western Cocoa Beach. This wasn't our best stay. I made reservations about 10 months ago for a ocean front suite in the tower. But when we arrived they tried to put us in another room. It took almost a hour to get into the right room. The breakfast was good as always. I think we would stay again but I think I will call before I get there to check on my room. The people at the front desk was very nice.

"Overnight for the Cruise"

5
21/07/2018

Great hotel! Spread out over a few different buildings. We were upgraded for free upon arrival. Breakfast was included and pretty good. Bed was comfy, beach was great, couldn't ask for more. Will be back for sure

"Coca Beach Best Western July 2018 Kinberger family vacation "

5
20/07/2018

We have been coming to this Best Western during July for the last 4 years. We love the hospitality and friendliness of the staff. The rooms are clean and the breakfast is amazing, and the beach access is super close. It is a great place to bring your family. We absolutely love it here. The pool bartender Paula is very friendly and kind treats us like family, we love her & look forward to seeing her each year??! Highly recommend.

"Ehhhh..."

3
18/07/2018

This was our second trip to cocoa beach. The la quinta hotel is next door to the bestwestern complex. We have stayed in both- the new tower at best western is comparable to la quinta- just get whichever is cheaper. We have yet to find a luxury hotel on cocoa beach. These 2 hotels are equally ehhhh....clean but stinky in halls and the doors are old and hard to open and in general just....old.... when u go to the beach there is a guy who rents boogie boards for 10bucks a day- worth it! Ride the waves! I have to say the staff at best western were extremely friendly- dont know if it is a policy or we just lucked out.

"Excellent place to stay"

5
18/07/2018

My wife and I drove down from Virginia to stay at the Best Western Cocoa Beach before going on a cruise. To find out they offered free parking and shuttle to the cruise line. We stayed in a Oceanfront room that had a breathtaking View. We could also see the Cocoa Beach Pier at a short distance that we ended up walking to and eating dinner at there restaurant. The Best Western was very clean and quiet we will definitely stay here again.

"Clean, great breakfast, good value, steps from beach"

5
15/07/2018

We stayed as part of a package deal with Kennedy Space Center tickets. Excellent value for the money. The Best Western has several buildings. We stayed in an older two story section. Parking right by the room. Beach access was less than a block away without crossing any streets. Room was clean with mini fridge, microwave and small counter area. Air conditioner unit was noisy and the door stuck but no big deal. Complimentary breakfast.

"Clean and tidy "

3
14/07/2018

Had one nights stay here - not the best I've stayed at but clean and tidy - pool full of a group so a little intimidating for my children however great location on the beach! Breakfast good and would stay at again as passing through

"great times in cocoa"

5
12/07/2018

Great time this last weekend at BW. Had mentioned to the pool bartender that my girlfriend and her twin sister were enjoying their 50th birthday. when we returned to the pool Paula had a Happy Birthday banner and a drink for the girls. what a fun time.. Paula rocks... say hi when you see her...

"Nice room great view"

4
10/07/2018

Stayed for a few nights for a little staycation from West Palm Beach and really enjoyed the location...stayed in the tower on the beach and loved the view. Room was normal size and was comfortable for 3 adults and a 14yo teenage girl...sink in the bathroom and one outside so it made mornings easier to get ready. Hot breakfast was good...eggs, sausage links, grits, oatmeal, toast, pancakes, fruit and juices...carpet in the hallways could use a sprucing up and the entrance to the tower needs a ramp at the door to assist with unloading cars with the bellman cart..yes we will stay here again if the price is right

"nice to visit"

3
09/07/2018

The hotel was old. The people were nice. The breakfast was really nice. Nice place to visit passing through to cruise. They have a great pick up for the cruises. We were able to leave our car there while on the cruise.

"Don't Get too excited about all the Positive Reviews"

3
09/07/2018

I stayed in a one bed "suite" Reading all the reviews on the most recent visits I was expecting this hotel to be NICE, NEW, and CLEAN.... But that was far from the case.... It was the typical hotel that you would get on the beach, the outside looks old, they are remodeling one building that my parents stayed in and it was nicer. While sleeping my wife heard a crash from the bathroom and a piece of the ceiling fell down. The air vent had not been changed in MONTHS, I MEAN MONTHS!!! NASTY! The refrigerator took 2 days to start working... not sure why.... Pools were ok... a group of 20 people were at the pool and they only had one room, nothing was said to them, they brought a loud sound system, sounded like a rave. I will say the ladies that ran the breakfast WORKED THEIR BUTTS OFF!!!! I mean the breakfast was AMAZING every morning and they were nice and polite to EVERYONE they came in contact with! Hats off to them! Overall with all the "issues" I would stay again, but would ask for a newer remolded room!

"Bugs in the room."

1
08/07/2018

What more can I say. I don't care about anything else about a location when I find bugs in my room. The staff quickly moved us to another room but didn't seem particularly alarmed or concerned about the report of bugs in our room

"Inadequate housekeeping"

2
05/07/2018

Had to call to have room cleaned after 6:30 pm. Just gave us towels and made beds. Did not even empty the garbage. Just disappointed. We knew it wasn't a BW Plus or Premier but it should still have been up to BW standards. I guess not.

"Not great"

2
04/07/2018

You would think with the name best Western the hotel would be clean and convenient. We Had a family suite which consisted of a bedroom with two queen beds and a kitchenette a bathroom and a sitting room with a pullout couch. It was fine, but the bathroom was not very clean, there was a small facial soap and two miniature bottles of shampoo/conditioner(nearly not enough for a family of 4)and the bathtub took a long time to drain. The hotel said it was on the beach, but the building we stayed in was next to La Quinta which was on the beach. My husband said, “just because there is sand outside on the sidewalk does not mean it is beachfront!” If you like very touristy spots, this is perfect for you. The beach and the pier are very crowded. I would have been much happier if I stayed home. Not worth the price, even though it comes with breakfast.

"Summer Vacation"

4
04/07/2018

Traveled from AZ to FL (my home state) to show kids where I grew up and the beaches in FL vs the beaches in CA. We picked the Best Western due to the location. We arrived early on 6/25 (1:30 or so) and knew check in wasn't until 3, so I went to the office and asked if we could at least park our truck in the lot due to we had a lot off luggage in the back end of our truck. The front desk girl was extremely nice & told me we could check in now since our room was ready (room 1402). We rented a 2 Queen 2 Room Suite w/sofa bed so we had some room to spread out after our long drive with 2 teens. The room was large with a full kitchen & seemed to be very clean. We had a balcony with a beautiful view of the ocean! The parking lot had plenty of parking spots to pick from & was well lit at night. They had a pool & offered a free breakfast (which we did not go to). We were within walking distance to Ron Jon, the pier & the beach which was excellent. Now for the complaints... There was only on elevator & it was slow as molasses. The sofa bed, my son said he had springs jabbing him in the ribs all night long & was miserable. The A/C was EXTREMELY loud & all but one outlet in the bedroom area did not work, which became an issue when all 4 of us needed to charge our phones & 2 of us needed to charge our I-Pads. But we made it work :-) Upon check out, I over heard the guest in front of me complain that his outlets didn't work in his room as well so when I got the counter I let the front desk clerk know that most of our outlets didn't work either. He offered me coupons for discounted rates but I refused. I let him know it was fine & no worries, just wanted them to know so they could fix for the next guest. Overall, we had a wonderful stay & the employees were extremely friendly. Would recommend the Best Western to anyone wanting a good, clean place to stay on the beach! If ever in Cocoa again, we will be back.

"It's not on the beach!"

3
27/06/2018

It was nice and clean but there are several buildings and the only one is one the beach. Also they don't have any hotel umbrellas or chairs on the beach, so you make sure to bring your own or rent them for $20.

Jaime T, General Manager at Best Western Cocoa Beach Hotel & Suites, responded to this review
Thank you for taking the time to share your experience regarding your recently completed reservation at our property. The feedback we receive from our guests is always appreciated and provides us with the opportunity to improve and provide a better experience for our guests. We are a large property with five buildings spread across several blocks with two heated pools surrounded by tropical landscaping. We represent an incredible value for our guests providing both direct Oceanfront accommodations and Oceanside rooms at an affordable price point. Included in all accommodations is a full hot breakfast, free Wifi, a business center, a complimentary copy of USA Today at the desk. We are committed to our guests and their satisfaction and hope to be given the opportunity to earn your business during your next travels in Cocoa Beach.

"Wedding Reception May 2018"

5
27/06/2018

Cheryl was very helpful with planning my wedding reception at the Best Western Cocoa Beach. Staff members at the front desk were very friendly. The complimentary breakfast had a nice variety of options. I would stay at this hotel again.

"2018 Vacation SAVED"

5
20/06/2018

Flew in from Houston, Tx with my lovely teenage nieces. I mistakenly booked a condo down the street. However when we arrived I noticed on my paperwork I had booked for June 2019. BIG MISTAKE on my part. I went on the Best Western site found a lovely family suite to accommodate us. Upon arriving we were welcomed by a smiling lovely hostess named Jenna. We had even arrived early before check in. She said it wouldn't be a problem . Our room was clean and available for us. She gave us plenty of information about things to do and places to eat. To me I enjoy when a hostess goes above and beyond her job. This young lady made our stay pleasant. My family and I will definately stay at this Best Western again.

"Rut row wrong year book"

5
20/06/2018

Long story short we came Houston Texas to a condo we had book upon arrival found out it was book for 2019 not 2018 like we originally book ,we panic and started searching for somewhere to stay ... thank you lord we found this place .. and upon us walking in wanting to cry for not having a place to stay the front desk jennah she greeted us with a huge smile and was happy to help she took us in her wing she made us feel that we should of book here from the get go... got us all settle in with a awesome view and even called 45 min to make sure we were all ok and made sure we were all comfy and happy I definitely will coming back she made our experience a breeze .. thank you to our angel jennah front desk receptionist...

"Very Enjoyable"

5
20/06/2018

My family took a trip to Florida from Houston and when we arrived we went straight to the condo that we booked on Cocoa Beach ..long story short we ended up booking the condo for 2019 instead of 2018, so we were freaking out in the parking lot of the condo we thought was booked .Rushing to find a place last minute we found Best Western Cocoa Beach Hotel & Suite and booked it online. We then hurry to the destination and it was so easy and with help from Jennah at the front desk of the registration office we got our room with no worry. It was such a smooth easy process and Jennah was such a big help, whenever we went into our room and settled in we got a call from the front desk and it was Jennah. She was checking to make sure the view was good and if we liked the room, she gave help and assistance unlike any other and my family and i truely appreciate it. Thanks to Jennah and the Best Western here at Cocoa beach my family and i have a great place to stay, with clean rooms, bathrooms and with friendly employees to share smiles with when walking place to place around the property!

"Best Western Hotel"

3
19/06/2018

Not bad family suite. Had a couple of minor maintenance issues, but were promptly fixed within 30 minutes of calling the desk. The weekend breakfast bar is very crowded with guest, and the variety of choices is OK. This Best Western has a few buildings on the property spread across three lots. We stayed across the street from the main resort-style hotel which was a more traditional type of hotel. If booking be sure you know which part of the complex in which you'll be staying.

"Dated but get it for the location"

3
18/06/2018

Stayed here as part of group trip. 2 sections to this older motel: motel-like, single story, row rooms and several story building in other. Lobby is across the street, a separate building that has computers, etc. Complimentary breakfast, bar, outdoor pool, laundromat. I was in the older, non-renovated section, adequate for 1 night stay. This property's proximity to Cocoa Beach Pier and the OCEAN is the best point.

"Great trip!"

5
15/06/2018

This was our 3rd time staying at this hotel. The view from the oceanfront rooms is great and the hotel is right next to the pier. Staff is very friendly...especially Bartender Paula out at the pool bar. She was awesome!!!

"Bartender Paula!!"

4
12/06/2018

She was the best. The bar wasn't open our first day there for some reason, but when Paula showed up the trip got much better. Awesome person to meet and hang out with. Hotel was pretty nice. We were staying before we got to our cruise. The beach was excellent as well. Great time.

"Outstanding breakfast earns the 1 point!"

1
11/06/2018

Checked into overly-priced room 130. Found bugs in room. The WiFi connection was almost non-existent. The bathroom was small and the tissue dispenser was empty. The bed was uncomfortable. The breakfast served was excellent, the staff worked tirelessly.

Jaime T, General Manager at Best Western Cocoa Beach Hotel & Suites, responded to this review
Thank you for taking the time to share your experience and for your kind words regarding our breakfast personnel and their exceptional service. We offer one one of the most extensive complimentary hot breakfast menus on the beach. We have fruit, yogurt, pancakes, toast, English muffins, oatmeal cereal, eggs, grits, sausage, milk, and coffee. In addition, our breakfast manager, Anna, prepares daily from scratch her famous banana bread, which guests routinely request for their travels back home. With that said, I am disappointed to read of the challenges noted here. We pride ourselves on delivering a consistent service experience and will be following up with my chief engineer and housekeeping to address the deficiencies reported.

"BEST HOTEL EVER!"

5
11/06/2018

No hotel or person is perfect but I must say this place is GREAT! Love the people and atmosphere will stay here every chance I get. Thanks for making us feel welcome (GARY)! You made my day AOL HATER ! LOL

"Compliments"

5
11/06/2018

This is a fantastic beach front hotel with optional beach views. Paula,their pool cabana barkeeper, is wonderfully helpful and friendly. Outstanding Management and staff are wonderful. The most friendly, happy, can-do, well managed hotel/resort environment ever. Very efficient. A Beautiful Beach-Front property with optional ocean view rooms available at reasonable prices. James Gordon

"Prepay with lower rate - get a smaller room"

4
05/06/2018

The location is perfect if you are staying prior to or after a cruise. The grounds were well maintained. The hotel consists of several individual buildings. When I booked by phone, I requested a suite. I was quoted a price and was offered the opportunity for a lower price if I booked and paid the non-refundable price. It was about $40 cheaper. I agreed and paid the non-refundable price. When I arrived, I was not happy to find out the cheaper price comes with the cheaper room -- a very old remodeled motel with the sink in the room, not in the bathroom. With that being said, the room was clean, it was just not what I was expecting nor what I thought I was paying for. The staff was friendly and breakfast had a really nice variety.

"Smell was Breathtaking"

1
03/06/2018

Room had a mildew smell that made it difficult to breathe. Air conditioner did not blow cool air. We had it set on 68 degrees. Room felt damp. Room would be okay if they can get the odor out of the room and get the air to blowing cooler air.

Sarah W, Front Office Manager at Best Western Cocoa Beach Hotel & Suites, responded to this review
Thank you for your value input! We will look into these service issues so that we may better serve you. We hope you consider staying with us again.

"On the ocean..."

4
02/06/2018

At check in Gary upgraded us to a 4th floor direct ocean view. We found a clean room, easy access to elevators, plenty of parking and breakfast included. It offers easy access to the cruise ships for layover passengers.

"Great value"

5
31/05/2018

We as a family group of 6 adults found it to be a great value. Easy walk to the pier, staff was more than friendly. Rooms clean, breakfast staff more than welcoming, fiid hot and ready early...as we are early riders that helped!

"Great location & value!"

5
29/05/2018

A group of 5 of us are currently staying at this hotel. There are 2 adults & 3 children & there is decent room with a nice balcony. Staff is friendly & the pools are nice size. There are multiple buildings with different room options so I'd recommend calling the hotel directly for the Best room/price based on your specific situation/needs.

"Awesome!!"

5
28/05/2018

We took a trip over Memorial Day weekend with family and friends. Upon checking in, the front desk staff was VERY friendly. Went out of their way to help us when we ask to switch rooms so we could be closer to our friends. We were put in room 149, which was super close to the beach, and equal distance to the pool. The room was clean, but had a musky odor. The grounds were clean as well. I saw staff around all the time, picking up and emptying trash bins. We only used the main pool, and it was very clean and well kept as well. Once again, we always saw staff there cleaning pool area, wiping tables and restocking pool towels. The breakfast was ok. As to be expected for “free hot breakfast”. The bfast area was clean, and well kept. The area of this hotel was awesome! We walked to eat a couple nights, and theres a Publix (grocery store) directly across the street. I will most definitely come back to stay!!

"very relaxing."

5
27/05/2018

If taking a cruise out of Port Canaveral this is the place to stay with there stay & cruise Pkg. rates are reasonable with shuttle service to & from cruise included and free parking at hotel.Also includes a great breakfast menu all included in price.

"Great Service, Great Location on Space Coast & near beach! Ancient facilities need upgrades"

3
22/05/2018

Upon being checked in, this place has not failed in the customer service department. From the front desk, to the breakfast staff, to the housekeeping, everyone has been friendly and helpful. Responsive and considerate to a person. Also, the pool near Building B is warm and pretty, the breakfast hours are generous (6am -10am), and the location is fantastic, steps from the ocean. Our room has a mini-kitchen, with full sized fridge! But no regular chairs or table, only a bar and barstools. Ouch for bad backs and impossible for young children. In addition, the following should be improved: Remodeling and upgrades for this room/building are desperately needed, we have outlets coming out of the wall, shower rack as well, I know they're working on the buildings after the hurricanes, but we could really use that refresh!! And why not have decent coffee? That doesn't take a long time. It would enhance the Breakfast - which is generally of uninspiring quality, and with bad coffee just brings you down. The bed - squishy and hurts my back Pillows and towels - adequate, not great. Pool is great, and the hibiscus and giant birds of paradise are lovely. However the pool towels are tiny and thin! Like postage stamps.. [Veranda Pool Bar wasn't open yet, I guess we're not "in season" yet?] Not enough items in kitchen - (a knife that cuts, or mugs, for example.) The old AC unit works hard, but if it were to be above 85 and muggy, I doubt it would be able to succeed in keeping the room cool. Overall I like this place but my back is suffering from the squishy bed, so I look forward to maybe a year from now, with renovations and new mattresses and better coffee?

"Excellent"

5
20/05/2018

the hotel is very comfortable the employees very attentive the housewives in their cleaning are very good, the rooms very clean thanks to leidy and jasmine for such good attention they helped us a lot in our stay

"Wonderful Customer Service"

5
16/05/2018

We came to Florida for a cheer competition in Orlando. Booked a night here to end our trip and get some beach time. Unfortunately the weather was uncooperative. When we checked in we were given an upgrade to an oceanfront room. This changed our entire experience, hard to be sad about the weather when you can watch and hear the waves. Also the clerk (Alex) really helped me change my outlook. Heated to 80 degree outdoor pool in the rain...your wet anyway. Beach in the rain....not ideal but a different experience. He was right. We got in our suits and in the rain walked the beach jumped some crazy waves and warmed up in the heated pool. The hotel is perfectly located, the breakfast was wonderful. Everything was clean and well kept. Every employee we came into contact with was super helpful and friendly. We will be back hopefully without the rain this time and will definitely book here again! Thank you for a wonderful experience!

"Excellent Stay and Service!"

5
14/05/2018

Sarah (Front Desk Manager) was awesome! The day of our check in there was a huge storm. I called to find out if we could check in early due to weather and Sarah got us an early check in and an Oceanfront room! She then called our room to make sure everything was satisfactory. She went above and beyond! We loved our stay and the service was excellent! The location was amazing!

"I stay EVERY year with the Beach Bash group!"

4
14/05/2018

I love it just as always. I mean it's steps away from the beach and it's always wonderful staff there. The pool was maintained very well and the staff gave me mad towels. As a matter of fact, i had to telll them that the service was unnecessary.

"Disappointing for us, hope it's better for you!"

2
11/05/2018

Based off of many positive reviews about how awesome the pool bar is and friendliness of the bartenders, we decided to book a room here. Got to the pool at 4pm after checking in, the bar was closed. Big bummer. Rooms were clean but the carpet was nasty. They are doing some renovations and I hope that's on the list of things to replace. Breakfast was decent for being included. For the price of the room, we won't stay here again.

Jaime T, General Manager at Best Western Cocoa Beach Hotel & Suites, responded to this review
I am sorry to hear that we were unable to meet your expectations during your recent travels in Florida's Space Coast. We pride ourselves on being an affordable beach destination for the countless families who visit Kennedy Space Center, Port Canaveral, Brevard Zoo and the many other attractions that define our community as one of our Florida's most desired locations. Our commitment to quality, service, and value is consistently recognized by our many loyal guests who have chosen our property as their hotel of choice when visiting Cocoa Beach.

"Fun and friendly"

4
11/05/2018

This is a very nice hotel. Lots of options for places to stay. Rooms are nice and roomy. Staff goes above and beyond to make you feel comfortable. Beautiful views of ocean. Great local to lots of amenities.

"Great place for pre-post cruise"

5
08/05/2018

I don't need fancy but I also don't settle. For our pre and post cruise we stayed here. It wasn't the Raddison but it wasn't a motel either. It was comfortable, staff was pleasant, breakfast was good and Paula at the pool bar was great!! It was clean, we had a few needs and they were filled nicely. Booked a shuttle to the cruise, had good suggestions for off property places to eat. The beach and pier are right there. We will for sure stay here again.

"Vacation #8 at Cocoa Beach Best Western"

5
07/05/2018

We have a great vacation every time we are here, great staff and ammenities. So close to the beach and the Cocoa Beach Pier with lots to do. Stanley at the front desk is awesome, always cheerful and helpful. The breakfast room crew are great, especially Anna she is such a sweet and genuine lady always greeting us with a smile.

"Yearly Event... Always better than last year"

5
07/05/2018

We've been attending an annual event at this hotel for over 8 years. Just returned from this year's event, and the hotel is better than ever. Every year they roll out the red carpet for our group. Every year we see the marked enhancements made in appearance, decor, and also service. They have never disappointed... they've always made positive changes to an already very strong base. The staff go out of their way to make our stay fun, complete and pleasurable. They look after the small details constantly. I recommend this hotel to friends and family who are visiting this area and want a great beach location with lots to do. Thank you BW!

"Bbw Bash"

5
07/05/2018

Was in town for the annual cocoa beach bbw Bash the hotel staff is always respectful, quick to handle any issues and the view is fantastic. I love this location and will be back! I love the size of the suites and the proximity to the ale house and other restaurants

"Unbelievable View and Staff"

5
02/05/2018

We stayed here twice in one week - before our cruise and after our cruise. The staff was exceptionally friendly - both Stanley and Jo Anne at the front desk were more than accommodating. We arrived early and they got us into a room as soon as possible - and they let us hang at the pool until it was ready. The rooms are a bit older and need some TLC but the ocean view off our balcony more than made up for it. This was a great stay and wasn't too pricey!!!!

"One night pre-cruise, we would stay again"

4
01/05/2018

We stayed here on 3/22/18 before our cruise. Our room was clean although older. Our hair dryer didn't work but a call to the front desk got us very fast service and a new dryer. We were very happy with that. We wandered to the beach. This hotel is nicely located to walk to the Pier or to the beach. We ended up staying by the pool bar and entertained by Paula S. We were going to have just one but she was so nice and funny that we stayed until it was dinner time. Kudos to her! The spread for breakfast in the morning was amazing! If I had one complaint, it was that luggage or rolling carts (not sure which it was) at 3am on cobblestone sounds like a train is coming past the room. We will stay again but will ask for a room not in the courtyard. I got a good deal so maybe that's where you go if you don't book with them directly!

"happy about Cocoa"

4
01/05/2018

There was an issue with our first room, the front desk gentleman (Todd ) was awesome, friendly, kind, caring and genuine. He fixed the issue and the rest of our stay was excellent. He was knowledgeable about restaurants and the area. We loved our second room! The access to the beach was wonderful...couple steps and you are there...filling breakfast! Had a great 20th wedding anniversary.

"Clean and close to beach."

4
30/04/2018

We were put up here by another hotel chain to sit through a time share sales pitch (another review and story for later) and we really enjoyed our stay at Best Western. We were quickly and friendly greeted at the front desk and got checked in early. I believe the hotel has FIVE buildings in the area and 2 of them; while close to the beach do not have a beach/water view. Ours did, luckily. We stayed at a middle building with 5 stories with balconies facing the ocean. Great view to people watch. Also had a warm, clean pool. Room was clean, bed was a King and it was clean and comfortable. The room was a suite actually which was handy for leftovers for lunch and keeping our booze and beverages cold. The location was convenient, right next to Cocoa Beach Pier, so the walk to the water was literally less than 5 minutes. TV and WiFi were solid. Bed turndown and fresh towels were available daily but you MAY have to ask for it (??). I only say that because the cleaning lady asked us if we needed it the 1st day as she had already passed by our room to others. She immediately came back and gave us towels and made the bed, etc. The included breakfast was the typical fake eggs, sausage, pancakes, waffles, fresh fruit, etc. Nothing special but free and it fills you up. A big $$ saver to me. So in all we had a great stay and I'll come right back here because of my experience.

"Great location!!"

4
29/04/2018

This hotel has a great location - right on the beach and next to the Cocoa Beach Pier!! It is an easy walk to both, and there are wonderful restaurants close by as well. The breakfast area is very large with a wonderful group of attendants to take care of the guests. There were several pools - we didn't get to any of them because the weather wasn't the greatest, and we took advantage of the beach on the good days. All in all, a good place to stay.

"The perfect retreat"

5
24/04/2018

We stayed Thursday through Sunday at the Best Western Cocoa Beach Hotel and Suites and it far exceeded expectations. We're already planning to return next April. Clean, friendly and affordable, it's located right on the beach or you can rent a room in the building by one of the pools or there is a third building that is suites. Our balcony overlooking the beach and ocean was perfect. You can rent 2 beach lounge chairs & an umbrella for $20 & it's next door to the Cocoa Beach Pier. Can't wait to go back!

"Last day of vacation..."

5
24/04/2018

We stayed here for the last night of our vacation, following a cruise. It was really nice, and so close to Cocoa Beach Pier! We loved it! All staff we encountered were friendly and helpful, very pleasant!

"Many better options in town"

2
23/04/2018

I stayed here for a week in early April during a business trip. Sadly, the trip fell right during spring break and nearly every other hotel in town was booked, so I was left with the Best Western. I was given a room in the "Garden" area of the hotel. The hotel is comprised of several buildings spread across 2 or 3 blocks. Let me sum up the highlights and lowlights below. PROS: - very hard-working and friendly front desk staff. I saw the three same people there day and night all week and they were working hard to accommodate everyone's needs. - decent proximity to shops and restaurants - free parking, wifi, breakfast, etc. -- the usual offerings - the Garden buildings have a couple of small outdoor recreation areas, e.g. shuffleboard, BBQs, etc. CONS: - rooms in the Garden building are very worn. Everything about the building feels old. It is a two-story setup with all rooms facing a central courtyard. The doors, air conditioning units, paint, drapes, mattress, bathroom, everything just felt old. No amount of touch-up paint could rectify the decrepit nature of the building. I'm sure there is little that can be done to address the feeling of decay, given the salt air and constant wear and tear from vacationing families. The room/hotel wasn't totally unlivable but it didn't have a comfortable feel about it. - The a/c was very noisy. Had to wear earplugs every night. - The Garden area of the hotel is basically open to the street so anyone can come and go. Cocoa Beach has a fair amount of unsavory people wandering about at any given time, so I didn't feel 100% safe. - the room I was in wasn't terribly clean. Housekeeping didn't show up at all one day (I didn't have the do-not-disturb sign up so no clue what went wrong) and when I checked in, there were streaks of dried urine down the front of the toilet that still were on display by the time I checked out. So not the most thorough cleaning job done by housekeeping. NEUTRAL / FYI: - coffee is served in the lobby 24/7 but it's an instant coffee machine that you have to cross a few minor streets to get to... nice to know it's there but not sure it's worth the trek. So I'd call that amenity a wash. - my room had a kitchenette but it was so cramped that it was barely functional. It was very difficult to open the fridge and there was nearly zero counter space to work. Plus, the kitchen was right in the bedroom so the idea of cooking 5 feet from my bed just didn't appeal. Plus, there was very little kitchenware, so preparing any kind of significant meal would be a challenge. So, again, I'd call this feature a wash. - I called a few days before arrival to ask for a room in the Tower -- I read on TA that this building had renovated rooms. The front desk gal politely told me that I was staying during spring break, that the Tower rooms are ocean front, and then insinuated that since I was staying at the government rate, I didn't warrant a room in the Tower. I get that the hotel was probably going to lose money by putting me in the Tower during spring break when those rooms were probably going for a premium, but by putting me in the Garden room, they lost any future business I might have given had I been given the chance to stay in the Tower (I travel to the area frequently). I can't blame the front desk gal but I still feel this was a bad business decision on the part of the hotel. - the room I was in only had a walk-in shower, no tub. I wouldn't use a tub anyway so no loss for me but some people, e.g. families with little kids, might have an issue with this. I was booked to stay here for 2 weeks but thankfully was able to score a room at the Courtyard down the road for the 2nd week. I would stay at this hotel again if I had to but I feel there are better rooms in town for your money.

Jaime T, General Manager at Best Western Cocoa Beach Hotel & Suites, responded to this review
The feedback we receive from our guests is always appreciated and provides us with the opportunity to improve and deliver a better experience for our guests. We are a large property spread across several blocks with two heated pools surrounded by tropical landscaping. All of our accommodations are inspected daily and undergo a rigorous quarterly inspection process to ensure that our guest's stay is free from any disturbance or inconvenience. With that said, I will be following up with our maintenance and housekeeping department regarding some of the issues highlighted here. We are committed to our guests and their satisfaction and hope to be given the opportunity to earn your business during your next travels in Cocoa Beach in one of our newly renovated oceanfront accommodations. Please reach out to me at your convenience and I can personally assist you with you reservation. Mr. Jaime Teijeiro 321-783-7621 x2390 [email protected]

"Great place"

5
22/04/2018

Check-in was handled great. Our room was really nice with the location to the pier & Cape Canaveral also makes really the best. Just not sure when we stayed, but there was a rocket launch when we were there. It is always very exciting to see how far space technology has progressed in the past few years.

"Beautiful room and great location!"

5
20/04/2018

Best Western Cocoa Beach couldn't get any closer to the pier without being on it. We walked everywhere from this hotel. The view from our balcony was amazing. The beds were very comfortable and furnishings were fresh and updated. The breakfast was fantastic. As with any beachfront property, the exterior of the hotel is a bit battered and worn. For example the balcony railings and the stairwells showed age. That is to be expected with the salt, sand and storms. We enjoyed the stay very much and wished it could be longer.

"Nice convenient Place to stay in Cocoa Beach"

4
16/04/2018

Nice, clean place to stay with convenient location walking distance to beach. Very family friendly. Good breakfasts. Helpful staff. Nice pools. Decor a little dated and rooms are small but serviceable

"Great stay!"

5
16/04/2018

I usually stay in BW chain. This was definitely the best one, including service (congratulations to mother to be front desk girl! Amazing work ethics!), cleanliness and breakfast. I will definitely recommend it to friends and family.

"Dire need of updating but great pool."

3
14/04/2018

The good: Great beach access, friendly staff (Jared in particular), great heated pool, good breakfast with good seating. The bad: The rooms are very outdated compared to their competitor. Just had a old musty feel and the air conditioning was so loud. The mattresses were bad and the pillows were so so. We just didn't sleep that well. Clean yes, but wow, lets be Best Western not a Roadway Inn. Difficult to recommend unless you need easy beach access. If they remodel the rooms and put in better amenities I'll go back.

"great location, big rooms, nice pools"

5
11/04/2018

The exterior of the hotel looks poor but the interior is really quite nice!!! Big clean rooms! The breakfast was the best we have had at hotels in a very long time! This hotels has multiple properties. The family suites are about a block off of the beach but still very close and the pier entrance is across the parking lot. There are two pools to use at either building. The pool by the family suites was AWESOME!! VERY warm, unlike most outdoor pools. I noticed a maintenance worker, Michael, working the evening shift making sure all guest needs were met. I needed quarters the laundry and there was not a coin machine so he gave me change from his own pocket! He said he carries quarters in case guest need change for the machines!! How nice!! The staff was very nice and helpful! We needed a late checkout, as our flight didn't leave until mid afternoon, and they gave us it even through they were sold out for that night! Anther bonus is we watched a Space X rocket launch from the beach!! Highly recommend this hotel!! I cannot say enough nice things about this property!!

"Wow!"

5
11/04/2018

I have only great things to say. We had a red eye flight into Florida. We drove to cocoa beach and intended on watching the sunrise and napping on the beach until check in time. But we we opened the car door we were hit by an attic blast of cold air. It was freezing! So we ate breakfast at a restaurant with no heat and then went to Best Western and begged to be let in. We were so tired and cold. Stanley helped us out. Even though we were hours and hours before check in, he got us in with no hesitation. The hotel was great. The rooms were dated but super clean. The bed was super comfy. The hotel is right on the beach next to the pier. We didn't do a lot of beach stuff because of the cold. All the staff we interacted with were super friendly. I would definitely recommend this hotel. Kudos.

"Great stay at Cocoa Beach"

5
10/04/2018

Stayed at the Best Western per a recommendation from my parents. Stanley at the front desk was enjoyable to talk to and made check in and out simple. Our room was on the 8th Floor and ocean front. Absolutely loved watching the sunrise in the morning. Solid breakfast and enjoyed the easy access to the beach and the pool. The GM Jaime is a super nice guy. My wife and I enjoyed our conversation with him. Overall, great location, friendly staff, and zero complaints equals a great stay.

"Would Stay Again"

4
10/04/2018

We stayed for two nights this past weekend. We had an ocean front, ocean view unit in the tower on the beach. It's an older resort, but the units are well taken care of for thier age. You can walk wherever you need to go and enjoy the area. For a last minute getaway from Orlando it was perfect. Paula at the pool bar was awesome. She really made the day great for both myself and my two boys. We will be back!

"Would not stay here again"

2
10/04/2018

We needed a place to stay for one night before a cruise. I understand, now, why this was one of the only sub $250/night places. It is a motel, not a hotel. Our room opened up to a parking lot near the very loud pool. The room decor is old and dirty feeling (It may have been cleaned very well, but it still feels dirty). The two good things were the location near the cruise terminals and it is right at the beach. Other than that, it is more suited for college kids on Spring Break.

Jaime T, General Manager at Best Western Cocoa Beach Hotel & Suites, responded to this review
I am sorry to hear that we were unable to meet your expectations during your recent travels in Florida's Space Coast. We pride ourselves on being an affordable beach destination for the countless families who visit Kennedy Space Center, Port Canaveral, Brevard Zoo and the many other attractions that define our community as one of our Florida's most desired locations. Included in all accommodations is a full hot breakfast, free Wifi, a business center, a complimentary copy of USA Today at the desk, and no resort or parking fees, which is a common practice for many oceanfront hotels in the Cocoa Beach area. The level of service and care we provide is consistently recognized by our many loyal guests who have chosen our property as their hotel of choice when visiting Cocoa Beach, a preference that is reflected by our designation as a Trip Advisor Certificate of Excellence Winner.

"Fun"

5
05/04/2018

We have been coming here for years, today there is a lot more buildings and it's really kept up well, the breakfast is fantastic, and the girls at the pool bar are very nice and helpful With dining choices and the like, The local pier prices have gone out of this world but that is not the hotels well we love this area and will be back

"Location is great!"

3
05/04/2018

It is a reasonably-priced motel on the beach near the cruise ship port. The location is perfect - walking distance to the beach and the pier. It is across the street from Publix so you can pick up snacks, etc. The pools are nice. Breakfast in the morning is actually pretty good. The staff is very friendly. If you are taking a cruise - ask about parking your car in their lot.

"great breakfast and views of ocean"

3
04/04/2018

Our room on the 8th floor of the tower had wonderful views of the ocean, the balcony was great to sit on (only two chairs) and watch the sun rise or just sit in the sunshine. This is not a luxury hotel. The breakfast is delicious with good choices, but can get really crowded at certain times and days. Our room had a weird musty old smell, that never really went away. Housekeeping did not show up the first day and we had to call for clean towels. Internet was spotty at best, too slow to really do anything with. The sleeper sofa in our room was gross, it had a big nasty stain under the cushions , there was no mattress protector and not much for extra sheets in the room. I did not call to have them come clean the couch as we were not in our room much. Everything that you could see was clean, but after the couch I wonder how often the rooms are really deep cleaned. Pool was nice and heated which was a bonus as it wasn't overly warm. Staff that we spoke to were very kind.

"Great pre-cruise hotel!"

3
02/04/2018

We stayed here over spring break - pre-cruise with the family. Our flight got delayed so we didn't make it there for our first night and they were very good about it, didn't charge us and were very accommodating. We got to check in early and enjoy going to the beautiful beach for the day and out for a fun dinner nearby. The pool is very nice and drinks were very inexpensive. We did go across the street to the grocery/liquor store and got wine and mini bottle of alcohol to 'bring' on our cruise ( saved us so much money!). Not usually our style but the ship did fine without our contribution! The check in and check out was easy and room was acceptable for a night or two. The breakfast was good and I even went to the gym for a workout which was nice. The hotel is separated into many different building across the street from eachother but I would recommend being by the pool/beach area and walk further to the breakfast building. The only complaint would be the cobblestone walkways that were super loud when people dragging their luggage along it. Even the housekeeping carts were crazy loud at all times of the day. Unusual to have this type of flooring right outside room doors. Maybe upstairs would have been better? One night, didn't really care.

"Spring break"

5
31/03/2018

Our first impression was Paula at the pool bar. Her personality was great and truly was a pleasure to b around while we were waiting for our room. I would come back just to visit her! She kept serving cold beer and we never had to wait even when the crowd got big she kept everyone happy with her signature margarita and other frozen specialties!

"Great Stay"

5
28/03/2018

We stayed at the Best Western Cocoa Beach Hotel and Suites March 10 the night before our cruise. It was great! Clean, large room, close to beach and great restaurants. It is so close to the port. Very convenient! Would stay again for sure!

"Great location"

3
25/03/2018

Great location for hotel to the pier. hotel doors are very hard to open and close so a lot of slamming of doors In hotel. So sleep gets disturbed. It also needs updating on the hotel not just a paint job.

"Close to the Beach"

4
24/03/2018

My family and I stayed at the Best Western in Cocoa Beach before a cruise. The staff has been friendly, the room is clean, the bed is comfortable. The facility is set up as 5 different buildings, but all very close and within quick walking distance. We are steps away from the beautiful beach, where we enjoyed a perfect beach day. The buildings themselves are a little older, but they have been remodeled and look nice.

"Paula at the pool bar"

5
23/03/2018

Paula at the pool bar treated our family like royalty! The kids were always happy with towels as the air was cool the week we stayed. And the adults we're served various summer drinks till we all jumped in pool with kids, damn the weather! Paula is an asset to your company!

"Sick from the Hotel!"

1
23/03/2018

Rooms were acceptable, could have been cleaner. My biggest and most important complaint was the room smell and air. From entering the room for 5 minutes, I instantly started sneezing and coughing and my asthma kicked in. There was mold in the bathroom and I'm guessing the air conditioner. After returning home, I seen my health care provider to find out I now have bronchitis. Never again will I stay in a Best Western Hotel. This is a serious issue, that needs to be reviewed and action taken on.

Jaime T, General Manager at Best Western Cocoa Beach Hotel & Suites, responded to this review
The feedback we receive from our guests is always appreciated and provides us with the opportunity to improve and deliver a better experience for our guests. We take great pride in the consistent service we provide our guest and therefore are disappointed to hear of your experience. On behalf of our team, here at Best Western, we extend our apologies. At your convenience, please feel to reach out to me as I would like to speak with you personally regarding your stay. Mr. Jaime Teijeiro General Manager 321-783-7621 x2390

"Great Location! But....."

4
21/03/2018

We were only there for a day. The location is great, the front desk was great, and the room was ok except for the many uninvited guests(ROACHES)!!! I am almost sure that I will not stay at this location again.

"Great location pre-cruise"

4
20/03/2018

I was hesitant to stay here because of the mixed reviews but the price was decent for booking so far in advance. We stayed in the tall tower closest to the water with a great view. The room was a little outdated but it is a beach hotel so that sometimes comes with the territory. I found the front desk staff to be helpful and accommodating. The free breakfast in the morning was amazing and the coffee was decent. This hotel is great for a night or two if you would like to be close to the port, beach and pier.

"The service was poor."

3
17/03/2018

For the price that I have paid, I didn't get room (5) even we had mentioned it. It is hard time to sleep 5 people in room of 4. The breakfast was good and the pool area also. It is very close to the Pier and beach.

"Customer Service"

5
16/03/2018

I surprised my boyfriend with a vacation to cocoa beach. I originally went thru a travel agent where I was very clear about wanting an ocean front room. When I arrived at the hotel we quickly realized she booked us 10 minutes away from the beach. So we drove down the strip and went in to every hotel asking if they had rooms available. Everyone was booked but best western. Obviosuly because i came same day wanting an oceanfront room i knew i was going to pay thru the roof. Britney helped calm my nerves, got me the last room for as long as she could, and gave me a great deal! Britney helped fix my vacation and I cannot thank her enough. She was extremely kind, helpful, and understanding. Plus the room was great! I would recommend this hotel to anyone. Again, thanks to Britney for getting our vacation back on track.

"Great hotel"

5
14/03/2018

Stayed here 1 night before cruise. We arrived very early and didn't expect our room to be ready but they said they'd have a room ready shortly. We had an ocean view room with a balcony. Room was very nice, comfortable & clean. Staff was very friendly and helpful to any of our questions. Location was perfect, short walk to the pier and plenty of restaurants, shops & bars. Would definitely recommend this hotel.

"Paula"

5
13/03/2018

While visiting I happened to visit the veranda and there was a hidden gem working the bar. Paula is such an asset to the premises. Paula is very friendly and helpful. Always smiling. She greeted every customer as if they were family. Well done Paula!!

"Good place to stay near the beach"

4
12/03/2018

Room is adequate for a kitchenette in the courtyard. Better but more expensive rooms can be hired in the Tower or the Suites section of this motel. The courtyard offers no view of the ocean. Motel is within 5 minutes walking distance to the water over the dunes and beach. Motel is near the Cocoa Beach Pier. Room is outdated in interior decor.

"Good overnight experience!"

4
12/03/2018

Food in restaurant was great. Service was fine. Spent one quick night before cruise. Area was safe. Market and shopping across the street from hotel. Other restaurants close by if you want other choices.

"Great Location - but call first to get beach conditions"

4
08/03/2018

My wife and i stayed for a night. Get the oceanfront view. It's worth it. Clean building, great beach location and nice breakfast is included. Oranges at the front desk! The king sized bed was quite good as well. Just check ahead of time as the beach was under construction, so we could not access it right in front. What was somewhat disappointing, was the front desk said it would only be for a few hours. It turned into a full night of excavators beeping all night. Bad timing i guess.

"AMAZING view of the ocean"

4
07/03/2018

We stayed for 6 nights at this hotel. It's a little on the older side, but clean and spacious. The breakfast was great with lots of variety. The AC unit was old, loud but it did pump out cool air. The bed wasn't great, but okay.

"Outstanding for the money!!"

5
05/03/2018

This is a little bit older hotel, but our room was renovated and had Granite counter tops in both bathroom and kitchen! Beds were excellent, 150 yards from the beach and pier! Many local-good restaurants and EXCELLENT staff like Tatiana!!! We got a good rate and excellent suite which also had a micro wave, large frig, and 2 good size flat screen tv's. Tatiana was excellent, polite, and was able to offer us a reasonable upgrade for very little and man did that make a difference. Glad we listen to her!!

"Great hotel and location"

5
05/03/2018

This is our 2nd time here.. Great place. As a Best Western Reward Member we got upgraded to Oceanview Suite. Was so nice overlooking the pool too. Breakfast is really good. Lots of choice. Staff amazing Thanks you Stanley,Johanne,Brittany and Sarah. You are an asset to Best Western. Restaurants in walking distance and Publix too.

"Great location and views!"

4
04/03/2018

We stayed here the night before our cruise because we wanted to be on the beach. We had a great ocean view room with a nice balcony. Our room had a microwave and fridge. The hotel is a little older and needs some minor work but overall really nice. The beds were also comfortable. We would stay here again.

"Choose your room carefully"

3
01/03/2018

Can be a bit hit and miss on rooms as some have renovated and some not. We were lucky to get a good room in the tower, very large and looked out over the sea and pier to the left. Breakfast was served in another block but not a problem to us. Pretty good selection of breakfast food available too. The hotel restaurant was a little over-priced and not particularly brilliant. Nearby restaurants included the Ale House which served good food and ale and a reasonable Mexican across the main road.

"Great Experience"

5
26/02/2018

We stayed here twice for two Back to Back Cruises. We were treated wonderfully from the time I called to book until we checked out both visits. Stanley took my reservations and was fabulous and very accommodating to our requests. The Breakfast was very good hot and very clean area. We will be back next year and Stanley once again has gone out of his way to make sure we are taken good care of.

"Customer Service at its best."

4
24/02/2018

Arrived for my 50th birthday, Gary and the manager (sorry I forgot his name) offered an upgrade to a suite to celebrate unfortunately we declined due to wanting that ocean front view. They were so kind and willing to go that extra mile to make our stay incredible. The hotel is older but very clean. It is literally steps to the beach from just about any of their buildings. We enjoyed our stay and would definitely recommend. Again besides the view it was the customer service from the front desk that really made the difference.

"Was ok."

3
23/02/2018

We booked a last minute room, last week and stayed in an oceanfront suite. Was ok. Just ok. Wouldn't stay again though. Was hoping for better and felt like I paid for better, given other options. There was beach replenishment going on and the beach was closed, sadly. They worked all night on the beach with noise. Not taking that into account for my review, The oceanfront deck was old with peeling paint on the railings, black mildew areas on the building and dripping water from the above levels AC?? Was not the...oh I'll sit out and enjoy the deck type of deck at all... We were on 4th floor room 4o3. Hotel looked like it was partially remodeled but showed it's age with a nappy door to the deck, old windows, had charcoal grills available for use, but even they looked yucky and had garbage in them. On the bottom floor of the building we were in was a construction zone, parking at night wasn't available, had to park infront of another building 2 buildings away and walk... smelled clean at least... but looks better from afar than up close.. pool was very heated at least and nice. My son had a allergic reaction to the bedding, maybe the detergent they use? Beds were comfortable. I asked why the beach replenishment wasnt disclosed and was told "they didn't have to, because they don't know their schedule".. We tried to eat the free breakfast.no fresh fruit, everything was bland and not very good. We did eat at the pier and the food was pretty good. Key lime excellent. And it is a block away.

"Basic, clean, good holiday"

3
22/02/2018

We came here for three nights before heading to Orlando, the beach was very good and the weather was faultless. The hotel was basic and good value for money. The room was very spacious and comfy. The view of the Bach was very special and beautiful. However the room wasn't very clean and we had quite a few bites. Breakfast was included and was very good and tasty.

"Big mistake trading RCI points for this dump!"

2
21/02/2018

Sorry we wasted RCI points on this mediocre place. Rooms were very poorly laid out: furniture does not fit, clunky door blocks access to sink & bathroom, window curtains fail to block early morning light (or people strolling by), electric outlets in the wrong places, etc. Buildings and staircases badly designed: to get to upstairs room one must ascend stair that go from middle to end of building, then walk back to middle, cross thru "breezeway", then double back to room. Breakfast was only so-so, but the line was so long that it went out the door, and food was not accessible for over 15 minutes. (There was a second breakfast room, but that was not available on either morning.) Not the worst motel I've stayed in, but certainly not worth the RCI points we spent on it. However, the last straw was when we returned to our room after dinner and found that all of the towels were gone! We called the desk and were promised that towels would be delivered; waited 1/2 hour and called again and were promised quick delivery; after another 15-20 minutes, called again and told them to wait until morning. Next morning, called again, and it took another 1/2 hour before we got the towels. They offered a prepaid card for a discount at other Best Westerns, but I turned it down since I will never stay at the "Best Western" chain again!

Jaime T, General Manager at Best Western Cocoa Beach Hotel & Suites, responded to this review
I am sorry to hear that we were unable to meet your expectations during your recent travels in Florida's Space Coast. We pride ourselves on being an affordable beach destination for the countless families who visit Kennedy Space Center, Port Canaveral, Brevard Zoo and the many other attractions that define our community as one of our Florida's most desired locations. Our commitment to quality, service, and value is consistently recognized by our many loyal guests who have chosen our property as their hotel of choice when visiting Cocoa Beach. With that said, I will be following up with my staff regarding the service inconsistencies noted and the delay in receiving your towels.

"Walked into the Best Western Hotel Cocoa Beach Hotel & Suites"

5
20/02/2018

Walked up to the front desk and asked for a room on the ocean and shore access. The lady behind the counter was great. Gave us a suite that they had open. We could sit on the balcony and watch the beach and listen to the ocean. They had a free breakfast of 20 items. It was a amazing place. Two swimming pools, different room types, all accessed to the beach, on the beach you could rent two chairs and one umbrella for $20.00. The folks were helpful with restaurants for dinner in the area.

"Old Florida Room"

3
19/02/2018

My complaint with this stay is that I feel I was a victim to false advertising! I arranged accommodations 2 months prior to my stay via Best Western website..... when we got to the hotel I discovered I was staying in the “old” section of the hotel. At $229 per night, I expected our room to resemble the rooms on the website, it did not! Certainly close to pier and beach, and breakfast served each morning - just wasn't what I had anticipated!

"Horrible Experience"

1
19/02/2018

From the moment we got there it all went to hell. Employees at the front desk which we were told included the hotel manager, were on the phone ignoring all the people in the lobby including us and by the time we were finally given our room over an hour had gone by. We got to the room and it was poorly cleaned with stains on the sheets, dust everywhere, and the bathroom was not fit for a dog to use. 3 days and 2 nights that we regret we lost and will never get back. The pool was dirty, the breakfast area was in another building and the food there was "YUCK". We think that the housekeepers should go to housekeeping school as none knows proper cleaning and don't even speak english which was another downer for us as we requested more towels and were given ugly old blue blankets. With the extremely high prices one would think this hotel makes enough money to invest in new bedding for the rooms. Plus the fact that my son left his iphone charger and they claim it was never found. We WILL never stay here again even if it was free.

Jaime T, General Manager at Best Western Cocoa Beach Hotel & Suites, responded to this review
Let me begin by extending my apologies as the conditions reported in your room fall short of the high standards we have established for our accommodations and for the experience we want our guest to enjoy. All of our rooms undergo a rigorous inspection process by both a room attendant and supervisor prior to being released. This allows us to address any maintenance or facility problems that may appear after a guest departure, while ensuring that our arriving guest has the best stay possible. I am surprised to hear that breakfast did not meet your needs. We offer one one of the most extensive complimentary hot breakfast menus on the beach. We have fruit, yogurt, pancakes, toast, English muffins, oatmeal cereal, eggs, grits, sausage, milk, and coffee. In addition, our breakfast manager, Anna, prepares daily from scratch her famous banana bread, which guests routinely request for their travels back home. I would welcome an opportunity to speak personally to you about your stay. We pride ourselves on providing a service experience that exceeds expectations and disappointed to read of the challenges you faced. Feel free to reach out to me at your convenience Mr. Jaime Teijeiro 321-783-7621 x2390 [email protected]

"Be careful of your belongings if you stay here"

2
15/02/2018

I stayed one night on the way to a cruise. Manager and other desk staff were welcoming and efficient, as was the prearranged transport to the port. Room was clean with fridge etc. Breakfast was decent but very crowded. T However, I realized I had left my good winter jacket in the room after we embarked so spent a lot of money phoning the hotel to explain and ask them to hold it for me. I even had the room number, 145. When I got back, "they were very sorry" but no-one had put a jacket on the housekeeping log. Clearly there is at least one employee who was too tempted and now has a nice jacket and I won't be staying there again, obviously

"A lovely stay"

4
11/02/2018

We have just returned home from a stay at this hotel....missing it already. Nothing thing pretentious here, just a good solid hotel. Spotlessly clean, very comfortable beds, very friendly staff and situated right on the beach. There are also two pools so something for everyone. There are plenty of restaurants and bars locally, or a short drive away. I would have given the place 5 stars but for one thing.....although the breakfast was good enough, it didn't change or offer any variation for the entire week and I must say it became pretty tedious after about day 3 or 4...a bit more imagination is required from the kitchen.

"Our room was terrible. Looked like some quite new buildings. I know nothing about them."

2
08/02/2018

Stayed at the Cocoa Beach Florida Best Western last night, February 6. Room 203, Paid about $150 for the worst, room I have had in years. It looked like something out of the ‘60s. If we had not been so tired from sitting outside for six hours and then one and half hours in traffic to drive to the hotel from watching the SpaceX launch, we would have moved to another hotel or asked for another room. We, seniors in our 70's were booked on the second floor and had to carry our luggage up the stairs in a very old two story part of the hotel. The room had no chairs to sit in except for two wooden stools at the counter. The light over this counter kept going out, so you could not even sit there and read. The bathroom was very tiny, the fan squeeked when it was on, the door squeaked when you opened it and you could barely walk between it and the bed. The blanket on the bed was very old.The pillows were half size and very lumpy. The bed skirt and small cover at end of bed both looked very old. My socks got very dirty due to the soiled carpet. The internet did not accept the password. After about ten tries, I called the front desk. The clerk said he would check with the it person. Waited ten minutes, no one came back to the phone. Called back and was told he would call back to tell me what was happening—- but we never received the call. Could hear through the door of both the connecting rooms, thus quite noisy. Will say there was a new stove, which we did not use, but can't imagine staying in a place for more than one night without any chairs. Reporting this to you before I submit my review on Trip Advisor. Looking for a partial refund and what you plan to tell this hotel, which not a good model for your brand. This was not the room I expect from Best Western. Will never stay there again and will certainly write my review and tell my friends. Looked like there were several newer buildings, but this room should never be rented , especially at a total of $150. How do I assure that I do not receive this type room at any other of your hotels. Very much overprice for what we got. Very disappointed, never had problems with Best Western before, but will not book with your chain in the future. Too many others to choose from at the same price. I submitted this to Best Wstern and as asked for my review. If you stay here hopefully you will be able to know ahead of time what your room will be like.

"Nice hotel on beach"

3
08/02/2018

We stayed here at recommendation of a AAA agent. We, two couples, were in to see a launch at Cape Canaveral. The check was flawless, reception was friendly and helpful. Hotel complex interesting. Looks like BW bought up several adjoining hotel properties. We were in tower, on eighth floor, though building looks from outside like 7 floors. Room spacious and clean, tho aging a bit. Room has frig, micro and stove and nicely equipped. We had two Queen beds. Mattress not great for someone with back issues. Breakfast was more than adequate. Good selections and perfectly clean. Free wifi in room. Hoel is on the beach if you are looking for a beach vacation. This was not a great hotel but it was clean safe and more than adequate for our two night stay to visit Kennedy Space Center.

"Good place to stay for the price"

5
30/01/2018

My family recently stayed here and was impressed with what we got for what we paid. The breakfast was fantastic and was very plentiful. Kids like everything that was there which was good. There's also a private doc wants to the pier and to the beach which was nice. It was a great place to see the sunrise with my wife. We had a great time.

"Worth The Trip"

4
29/01/2018

Very large four building hotel. Breakfast is included but it is only served in one building. Witnessed people driving there to eat, mostly uncomfortable for Seniors to to do this. Walkable oceanfront. Weather was great and it's more or less there private beach. Very nice

"Spent a couple days before going on a cruise from Port Canaveral"

4
29/01/2018

We were a group of six adults (three couples) and booked separately, and got three rooms fairly close together which was great. The hotel offered a shuttle to the port for $6 a head (?). But it was very busy, as there was four cruise ships in port that day. The room was clean, and comfortable. Very easy walk to the beach, two pools were nice. They also had a nice breakfast which was included. Would definately recommend.

"Great place to stay!"

5
29/01/2018

Had a great time here. The hotel was clean, and service was great. Loved the poolside bar, and Paula the bartender is a gem! She suggested multiple local attractions and her knowledge was spot on. The free hot breakfast every morning was excellent also. Can't wait to come back here!

"Great Place on the Beach"

4
27/01/2018

My wife and I spent three days here before our cruise and we found it to be a great place to stay and relax. We decided to go with the Jr suite because we wanted a ocean front balcony. The room was more than we needed as it had two queen beds and a queen roll away. We were very comfortable and found the room very quiet. You could see on the balcony some of the effects from the hurricane were still there as the paint was chipping on the door and rail but beyond the minor cosmetics it was great. I would also like to mention that Chelsea at the front desk had great customer service skills. I called once before I book and twice after with questions and she answered all of them. I had asked if we would be able to see the cruise ships go by and she made sure we had a corner room facing the port so we could see them from the time they left until they went past. She also mentioned two great places to eat when we got here that we can't wait to go back to. The only downside I can think of was the bed was a little hard for me and the pillows are about a foot square lol. But beyond that we will stay here again! Oh and as a plus it is right next to the Cocoa Beach pier!

"Not even close to clean but the view ws spectacular"

2
24/01/2018

We stayed here for one night. I have family in the area so we came to see them for the evening. There are several buildings in this hotel. When we checked in, the front desk clerk told me several times he was giving me a free upgrade. I was in the building on the back of the property- 8th floor. As the clerk told me, the sunrise view from the hotel was stunning. The room however was not. bathroom was in desperate need of an update and all the corners and crevices held dirt and grime. Fine for a quick overnight stay, but if I had booked this for a vacation, I'd be upset!

"Lots of problems but AMAZING STAFF"

3
24/01/2018

Oh we had so many problems with our room. On check-in Stanley was amazing and insisted we call to let him know how the room was....and we noticed right away the toilet seat was extremely loose and went to call him. Well...phone did not work. So I used the cell to call. They did send Nick up immediately and he fixed the toilet but could not fix the phone...said it was a line problem. Phone was never fixed while we were there. Several things could be improved....like nicer towels and not so cheap toilet paper. Beds were okay...but not great. Sofa was not comfortable at all. VIEW was amazing. Our biggest problem was a hot outlet that almost burnt my daughter and almost ruined her straightener. Several of the lights near that did not work. This happened when we were leaving....so could not ask for repair but told them at check-out. They were nice and took one night off our price...which is good because the price for these ocean front rooms is high. The location is very close to the pier...which is nice. But on the two walkways closest to hotel there were always homeless men hanging out all day long. This is a resort with lots of buildings and you do have to walk to a different building to check-in and to eat breakfast. Breakfast is very busy and you have to stand in line...so we actually took muffins and fruit back to the room to have the next day to avoid the lines. Breakfast was okay. Staff at breakfast was not that friendly. Also our key would not work to get in the pool. This hotel has great potential. And the thing that does set this hotel apart from others is the great front desk staff....especially Stanley upon check-in. Sara Walker is amazing too and helped to compensate us for our problems. But I think you do need to be aware of the lay out of the buildings...the homeless that hang out on the beach here....and that some updates are needed. Would I stay here again? Absolutely because of the staff. But improvements are needed...especially with regard to maintenance of room.... AGAIN...great staff and great potential. Just make sure to check the room right away and let them know of any problems. They were more than fair in compensating us for our problems...and again the staff is amazing. They also gave us good recommendations for restaurants and had popcorn and fruit in the lobby.

"just the best on the beach"

4
22/01/2018

we stayed in the hotel part .the room was very clean and had a nice safe feeling to it the staff were all very helpful .It's in a great location for everything the beautiful beach ,shops and restaurants. We had a ball

"Above and Beyond"

5
21/01/2018

I was really in a jam my new co do wasn't ready and I had my two dogs in the car. I was so frustrated I was in tears. That is when Tatiana came out to assist me. All of the sudden, I knew everthing was going to be o.k. Tatiana went above and beyond, placing me in a perfect suite with a balcony for my dogs. A room overlooking the pier. The room was flawless with everthing I needed. Customer service was extended throughout my stay. I would definitely recommend this hotel.

"Nice hotel with great location"

4
20/01/2018

Our family stayed here for 2 nights before we went on a cruise. Loved that it had a vanity and mirror in the bathroom and another outside of the bathroom so we can get ready faster. The continental breakfast was good. The beach was nice and very close to the pier.

"Great location"

4
17/01/2018

Good hotel for the $. Daily breakfast- staff very friendly. Steps from the beach and the pier. Stayed in the suites which had a bedroom, living area, kitchenette with bar seating at the counter for quick meals in the room. Our balcony looked out to the beach, we could see the pier and pool from our room. Pool was very nice, heated. I'm not sure about the other buildings, the one we were in was a little bit dated, still very clean and comfortable. Already booked here again for Oct/2018 before our cruise!

"Pre-Cruise Stay"

5
14/01/2018

We secured this property at a discounted rate through a travel wholesaler for one night before boarding Oasis of the Seas at Port Canaveral. We checked into the hotel on Dec. 30 and were helped by the very friendly and efficient manager. We were given two rooms that were close in proximity. The only downfall was that these rooms were on the second floor of a building across the street. This property is separated into 3 buildings. It was a minor inconvenience as the lobby, our room and breakfast the next morning were all in separate buildings. The room was clean with working air conditioning and bathroom fixtures. We noticed a slight musty odour when we entered, but this dissipated when the air conditioning was turned up. It is very near the beach so this is understandable. There is a heated pool, although we did not use it. Wifi was free and worked well. The hotel is situated within walking distance of many restaurants and a Publix grocery store. We walked all the way to Ron Jon and back without too much complaining. Breakfast in the morning was served in the suite building and it was very well maintained and stocked. Check out was a breeze and, once again, the very helpful desk staff assisted us with booking a private shuttle to the ship. The property itself is clean but dated. What made this a 5 rating was the outstanding service we received at the front desk.

"10/10"

5
13/01/2018

Will definitely stay again, perfect location & view, great continental breakfast, comfy and CLEAN beds, wonderful staff. If i could give 20 stars, i would! Would definitely recommend, we will be back! Best bartender in the world at the pool! Love you Paula!!

"Right by the pier and next to the beach"

4
13/01/2018

Great hotel for the $$. Daily breakfast. Extremely warm pool, well worth jumping into. Steps from the beach and the pier. Seems to be a popular pre-cruise hotel. This best Western is a group of adjacent hotels and motels that Best Western snatched up and painted to their distinctive blue and yellow trademark colours. At our hotel, you needed your magnetic key for everything: going up the stairs, entering the pool, entering the lobby from street side. So get enough copies. Housekeeping came late in the day or not at all. During our four days they came twice! Perhaps because of all the one-night pre-cruise stays, and the fact that it was the busy Christmas period.

"Terrible Experience with Best Western"

1
12/01/2018

We have used the cruise and stay promotion for 3 years and this Best Western location and loved it. Last year I booked Friday night for this years cruise under the stay and cruise promo for $150 + tax. We decided to come down a night early and stupidly called to ask about adding on another night. He quoted me at $144 + tax for Thursday night (our add on). Upon arrival our rates were $160 and $150 both + tax. When I showed them my reservation email they said the extra was for the cruise and stay..... then why was I quoted $150 under that promo if there's an extra charge? I've NEVER been charged that. Miraculously after posting multiple reviews about this we come back to our room to find we are locked out of it, and the keys were disabled, on top of my reviews being changed to the Days Inn Location-We will NEVER stay here again. 3 years of loyalty got us NOTHING.

Jaime T, General Manager at Best Western Cocoa Beach Hotel & Suites, responded to this review
The feedback we receive from our guests is always appreciated and provides us with the opportunity to improve and deliver a better experience for our guests. We strive for a seamless reservations and arrival experience for our guests. With this in mind, I am disappointed to read of your difficulties regarding your reservation and our failure to properly address this matter, while on property. On behalf of our team, here at Best Western, we extend our apologies. I will investigate further with my staff in making sure all efforts are exhausted in securing our guest's satisfaction. I welcome the opportunity to speak with you further regarding your experience and stay and have provided my contact information below. Feel free to reach out to me at your convenience. Mr. Jaime Teijeiro [email protected] 321-783-7621 x2390

"Great spot!"

3
11/01/2018

The location on the beach is the best feature.... hotel staff was pretty nice too. Rooms are at best average. I saw little bugs scurry in our bathroom to run under the rug but after a nightmare of a travel day, I wasn't about to say anything! The breakfast was above average for free breakfast and beach was fantastic!

"A rocket launch thrown in!"

4
10/01/2018

We stayed here for two nights and found it very comfortable. It's a big complex and a bit confusing to find the lobby at first. All the staff were helpful and we booked a second night after being told of the rocket launch whilst in breakfast the first day. There is good steak house just across the road and the beach is only a stone's throw away, we didn't take advantage of the heated pool as the weather wasn't that warm. Great stay for visiting Kennedy Space Centre which is not too far away. The room we had was quiet and comfortable but perhaps could do with a bit of re-decoration but overall not a bad place to stay.

"Felt tired, car parking for cruise not secure"

3
10/01/2018

Did Oasis of the Seas last week and used this hotel for night before cruise. They also provided shuttle service and let me park my car in their lot. Family condo we had felt very tired and the walls were paper thin. We heard everything from our neighbors. Breakfast buffet was good. Parking lot for my car was not secure, and on the main road. I didn't know that coming in as we have stayed at other hotels with secure lots for cruise parking. For this reason alone I would not stay here again. Shuttle service worked OK

"Multiple properties"

3
10/01/2018

We were looking for a clean, quiet place to sleep for two nights before a cruise. This property was just okay for the price we paid. Things to be aware of: - There are several buildings in the area that are all part of this hotel, so the pictures are misleading. The building we stayed at was more like a standard motel. Not a bad motel, it was clean and near the beach, but set your expectations appropriately. - The breakfast was quite good, no concerns there. - They didn't make up our room after the first night. Not sure what happened. By the time we came back to the room after a day of sightseeing, we just crawled into our unmade beds and went to sleep.

"Wonderful Time"

5
08/01/2018

Love this Hotel. Great stay ... Great location, Beach, everything to enjoy in this area. Cocoa Beach Pier right there , Wonderful staff , great location for Cocoa Beach area. Beautiful pools, fitness center. Would advise anyone going to Cocoa Beach to stay here.

"Sure could be a lot better"

3
04/01/2018

This is a worn hotel that's been made to look good on the outside but is in serious need of upkeep and renovation. It's Cocoa Beach so they can get away with charging a lot for a little so it's a pretty good deal compared to other hotels in the area, but it definitely dents the reputation of Best Western. Let me emphasize that all employees were really hard-working and friendly. This goes for the front desk, the women working hard to keep breakfast stocked, and the staff that cleaned rooms. They were much better than the hotel they served. The walls were very thin - I could hear conversations in the adjoining room clearly and the loud rattling of luggage or cleaning carts being pulled outside the room. Inexplicably, there were bumpy paving stones outside the room and they made wheels very loud. The heated pool was very nice - that was the best thing about the hotel, aside from proximity to the beach. But the breakfast, while nice enough (if nothing special), just couldn't handle all of the guests during peak times so there were long, long lines. All in all, my thanks to the people working there, but the owners need to invest some money into the place.

"Rainy"

4
03/01/2018

It would have been nice if it had been sunny & warm, but that wasn't meant to be. This place consists of several buildings. The lobby where you check in is a separate building in front of all the others. Best to turn at the sign and you drive right up to it. The building was older, but room was spacious & clean. WiFi worked very well & you are just steps from the beach. The door was a little sticky. I needed to give it a good shove opening and another closing. Staff was nice & helpful. I'd visit again, when the weather is better.

"Perfect way to bring in the New Year!"

5
02/01/2018

We had a perfect ocean view room with balcony! We could not have asked for a better location right next to the pier! The outside of the building could be painted but the inside of the room was great as usual! Best Western has never let me down thank you

"Family Suites are AMAZING"

5
02/01/2018

If you get a chance to stay in the Family Suites, they are AMAZING. Plenty of room with a family room area with a pull-out sofa bed, kitchen with full-sized refrigerator/freezer, and separate bedroom with queen-sized beds and balcony overlooking ocean! Breakfast is AMAZING, as well. Not your typical "hotel breakfast" as this had EVERYTHING!!! Staff was so kind and always check in on us about our stay!

"Clean and great service "

4
31/12/2017

We stayed the night then left our vehicle parked here while we went on a 7 day cruise. The hotel schedule the shuttle to take us the the cruise terminal and kept provided parking right outside the office window for guests who were on cruises. The room was clean but dated and the free breakfast was ok (but it was free). I'd stay here again when departing for a cruise and feel confident my vehicle was safe.

"Christmas at the beach!"

5
27/12/2017

The hotel was clean and the staff was very welcoming! We could see Cocoa Beach Pier from our balcony and was only steps away from the sandy beach! We were in the family suites building which was the perfect spot as breakfast was served in this building as well as a great pool! We will stay again.

"Pre cruise trip"

5
25/12/2017

This hotel is very nice. There are about 6 or so different buildings to stay in and we were in the suite building. The room has a living room, small kitchen, bathroom, huge bedroom with a king bed that has a balcony. On the bottom flood of our building is the breakfast area with a wonderful hot and cold breakfast. You have beach access and it is located right next to the Cocoa Beach pier. We used the park and cruise option and parked our car in the designated parking lot right next door. The hotel uses Cocoa Beach shuttles to transport you to the cruise post and back. The going to the port was no problems but the returning was and I had to get a taxi, but I can't fault the hotel for that.

"Business Stay on the Beach"

4
25/12/2017

Stayed here for a business meeting. Used the business conference room on top floor, and rented a number of rooms for our team to stay. Decent hotel right on the beach (although we never actually went on the beach), rooms are nice... typical Hilton product. Staff was friendly and helpful.

"Was not impressed"

3
25/12/2017

We are frequent BW travelers and have stayed in one over most of the United States. When we checked in, we were 'upgraded' to a beachfront building. The room was in obvious need of a major rehab due probably to the salt water corrosion.

"Quiet family time trip"

4
24/12/2017

We really enjoyed our stay here #708. The staff were absolutely wonderful, and a gentleman from NJ - owner/manager?, asked us about our stay. Nice and friendly hospitality. It felt like he really cared. It appears they are undergoing facility renovations- room was quiet and the mattresses were very Comfy!! With the fridge and microwave we had everything we needed. Breakfasts were hot and they provided a nice selection from which to choose. Hot and cold selections available. If we return to Cocoa Beach we will stay again, and I'd recommend it to others. We felt it was a very good value for our money. Photo is Sunrise from our balcony.

"Best place to stay for cruising"

5
21/12/2017

We love this hotel!!! Great front desk staff and breakfast attendants. Right on the beach and minutes from the cruise port. There are restaurants nearby in walking distance. I love the tower buildings and the family suites are spacious. We will see you awesome people December 2018.

"the view"

3
21/12/2017

We made our reservation with Expedia, and found that our stay did not qualify for Best Western points. OK, good to know. On line, when asked for preferences, I often ask for a high floor or a good view. Chelsey at the front desk explained that I would need to upgrade for an extra charge for an ocean view. OK, good to know. I declined the upgrade, and we found our room (102) with the least desirable view...a staircase, a garbage can, and the car park. The property was not full. Even considering cruise departures, the car park was mostly empty. We also were very aware of the people in the room above us leaving in a hurry at an early hour. It kind of seemed like a punishment room. The room was clean, and breakfast was the usual Best Western.

"Cocoa Beach"

5
20/12/2017

This is a great hotel to stay if you are looking for a beach location. This is right next to the Pier, which has restaurants and great views of the ocean. Includes a hot breakfast. The location is also close to Ron Jon Surf Shop which is open 24 hours and Cape Canaveral. Walking distance to other beach store locations and restaurants.

"Best Western Cocoa Beach"

3
20/12/2017

WE stayed here the night before our cruise. I couldn't beat the airport pickup, shuttle to port and port to airport shuttle for the price I paid. Not a bad hotel. Lots of walking to get to the lobby and breakfast, depending on what part of the hotel you stay in. Hotel is very spread out. We would stay here again, as the price for the shuttling was included, and I couldn't beat that. Very close to ports too.

"Beach View"

4
18/12/2017

Great location. Clean, comfortable and reasonably appointed room with kitchenette. Nothing to get overly excited about (apart from the excellent view) but equally, nothing at all to complain about. Friendly, welcoming, and helpful staff.

"Wonderful stay"

5
14/12/2017

We were upgraded to a queen suite. Checked in at night in the morning realized we could see the ocean from our balcony. The room was clean staff was friendly enjoyed our stay. Provided us with a map to walk or drive to ocean (less than 2 blocks) We drove 2 blocks & parked at entrance. Very convenient and near cocoa beach pier! (Walkable).

"Room 122 and Room 132 at Best Western Cocoa Beach, FL"

3
14/12/2017

Stayed for 16 nights I was first assigned to room 122 which did not have a kitchen but Stanley at the front desk checked daily for a room with a kitchen and found one (room 132) after a week. Rooms need better soundproofing - can hear people in adjacent rooms. Room 122 was an average hotel room with two full size beds. No problems but nothing special. Room 132 had a kitchen which freed me from having to eat all my meals at restaurants but the King bed was too soft and lacking in support. Internet service in room 122 good but 132 was spotty. It worked reliably near the window but was very slow on the far side of the room. Phone in the room was near the TV instead of the bed. Very inconvenient. Breakfast was reasonably good but it would be nice if they would alternate ham or bacon with the daily sausage. Heated pool & popcorn in lobby nice

"Honeymoon let down"

3
14/12/2017

Reserved a beach side view...on arrival that building was under remodel/upgrade...put in another room without the view expected. Staff was very helpful, especially the food service director...knew the area very well and made our stay great

"nice hotel on the beach within budget with great staff"

5
14/12/2017

I had a great experience here. The staff was very nice, the rooms were clean and the location of the hotel was in the center of everything for the area. I felt like the staff ran the hotel like it was their own and had a real ownership mentality which was refreshing. Would highly recommend.

"Loved it!! Our stay was perfect"

5
13/12/2017

Everything was great. We had wonderful staff and the room was perfect. Right on the beach with a beautiful view!! This was our first stay at a best western But we will be sure to stay at more of them after this stay. We great to sit back and relax after a week in Disney.

"Great price and location"

4
07/12/2017

We typically stay next door at their competitors, but BWs price was better so we thought we'd give it a shot. We're pleased with their attentive staff and LOVED the free HOT breakfast. Competitor has only continental. Room was clean and well-appointed. Will absolutely stay again when in Cocoa Beach.

"Very Nice location"

4
07/12/2017

We are currently staying at this location and we are really impress. Rooms are spacious, bed are comfortable, friendly staff. Free Parking for a change is great! Will be back at this location for sure!

"Brittany and Andrew Delgado Wedding"

5
06/12/2017

Nice and clean. Staff was great. Room with a beautiful view. Lots of space, everything we needed was included, lots of amenities.We were only there for one night wish we could have stayed longer. Hope to return again in the spring. Highly recommend this location for special occasions.

"Great hotel at great location "

5
06/12/2017

Stayed here for one night in December. I wish I could recall the name of the gentleman who checked us in. He was very courteous and made several great recommendations for dinner (if you're in the area, go to Grills!). I explained an issue I had when booking the room with the app, and the employee took care of the issue by upgrading us (we are platinum members ). By this point of the trip, we were very appreciative. The hotel is is in a really great location, right near the beach, and you can walk to the pier. The room was great, and very clean...probably the cleanest room we had on the entire trip. The bed was extremely comfortable, and the room was quiet. The fitness center was great....Perfect for a morning workout. Breakfast was good but an hour before the end, they ran out of oatmeal and skim milk....and no one seemed interested in replacing it. I asked for a receipt when we checked out. The clerk said he could print a receipt but it would show nothing because we had used our points. It seemed to be an inconvenience to print it, apparently. No major complaints overall. We would definitely stay here again. Nearly all of the employees were very kind and personable, and the hotel was great.

"Ok place to stay"

3
06/12/2017

Older motel that has rooms updated. Pros: great staff and location to beach, great pool, large breakfast room Cons: musty smell in rooms, sticking doors, wifi kept going in and out, windows don't open

"Older Well Maintained"

4
30/11/2017

We stayed here for two nights and although the properties are older, they were maintained. Check in was quite easy and we were issued parking permits so that we wouldn't get towed as we were within walking distance of the beac. Breakfast was in another building and could be better. We did make it to the beach and there is a rental shed for chairs, etc. There is also a restaurant within walking distance and it was quite good.

"Took good care of getting us to port"

5
30/11/2017

We booked 1 room for the night before our cruise for 3 of us. The room was clean and close to the beach. It was good to be able to walk out and see the sunrise. The cruise line changed the time for us to be able to board so the hotel allowed us to do a late checkout and arranged for a later shuttle even though it was past their last shuttle run.

"Good value for a couple of nights"

4
28/11/2017

We booked a 1 bedroom suite for Space Coast Marathon Weekend. Nice room for four people to share. Kitchenette was nice (please give a roll of paper towels next time!) Sleeper sofa/mattress had seen better days.

"Great Place to Stay"

5
27/11/2017

We've stayed here for a race 4 years. The staff goes out of their way to make things easy and the Chef makes fresh banana bread for us. Ana is up in the wee hours of the morning with fresh yummies and snack bags since we will be long gone by breakfast time. The extra care by the staff is why we keep coming back.

"Good Stay"

4
27/11/2017

We stayed here before our cruise, and the staff was very nice and helpful. The rooms were clean and the bed was comfortable. The restaurant on site has good food, and the breakfast is decent. Overall I would stay here again.

"Great Location/Needs Updates"

4
22/11/2017

We stay at this Best Western every time we are in Cocoa Beach. The biggest plus is the location. While everyone pays to park at the Cocoa Beach Pier...you just simply take a short walk. Enjoy the wonderful beach and a drink out on the pier (Riki Tiki Tavern). Also, a three mile drive to Cape Canaveral and some great restaurants. The suites are nice but realllllyyyy need updates. Bathrooms are very small also. Great size though for a family. Breakfast is nice but can be a bit "much" day after day.

"Sweet Suite"

5
20/11/2017

We stayed one night for a friend's retirement party and could not be happier. The suite was large and inviting. It had an ocean view and a large balcony with which to enjoy it. The bed was very comfortable and my wife, who works in the hotel industry, commented that the place is very well kept. The location seems to be right in the middle of everything, restaurants, beach and boardwalk. All you could ask for in a beach vacation. We would recommend to anyone looking for more than just a room, as it is a well kept apartment.

"close to port canaveral"

5
18/11/2017

First time staying here for a cruise out of Port Canaveral. Got two rooms, one for wife & I, and another for son & his family. rooms were spacious with full kitchen, very friendly & helpful staff. Very good choice for breakfast, incl. scrambled eggs.

"Pre cruise stay "

4
18/11/2017

Stayed prior to our cruise one night. Room 158. It was okay for a one nighter, but our room had a odd smell and a huge gap under the door. The pool was nice, great beach location.. breakfast was amazing. I would stay again.

"Horrible Experience"

1
16/11/2017

Staying at this location was probably one of my worst hotel experiences ever. Being woken at 3 am on Friday for a broken AC unit; sounded like a fire alarm but the blower wheel was defective and repaired by maintenance. My room had a faulty card reader making entry into my room impossible. The front desk staff on Saturday mid-day were rude and incompetent. My daughter and I went through 6 sets of cards before I had enough and checked myself out between 1-2 pm. I didn't feel safe had I decided to stay; I expect to be able to get in and out of my room with ease. The desk staff also gave me keys to the wrong room. I was very polite but the level of customer service was extremely lacking and I felt they were condescending. I am the customer and they are providing a service. They made me feel like I was less important to them. Regardless, I will not be staying in this location and I will be not be recommending this location to anyone!!! On a positive note - check-in, breakfast, maintenance and housekeeping staff were awesome!

Jaime T, General Manager at Best Western Cocoa Beach Hotel & Suites, responded to this review
The feedback we receive from our guests is always appreciated and provides us with the opportunity to improve and deliver a better experience for our guests. We take great pride in the consistency of our service and believe passionately in making every effort to make things right when we fall short. With this in mind, I am disappointed to read of your interaction with the staff. On behalf of our team, here at Best Western, we extend our apologies. I will be following up regarding the issues noted with your AC Unit and faulty card reader as well as our commitment to provide superior customer care.

"Florida vacation"

5
15/11/2017

The staff was so friendly at this hotel. Made us feel very welcome. Hotel is very clean. Rooms are big. Pool was very clean. Right on the beach. Within walking distance to the Pier, a few restaurants and shops. Had a nice outdoor area with charcoal grills if you wanted to cook out also. I would definitely stay again and would recommend other to stay also.

"Nice Beach Hotel"

5
14/11/2017

Friendly staff. Great location. Free hot breakfast. Close enough to walk to popular tourist attractions and popular restaurants. Rooms need a little updating, but we weren't in the room very much. Would go back.

"Great beach hotel"

4
13/11/2017

Nice little hotel directly on Cocoa Beach. Staff was very nice and helpful. An older hotel that has done a great job in updating the facilities. The comp breakfast was fresh and plentiful, the selection was excellent.

"Best western entry level beach hotel"

3
13/11/2017

Good location in Cocoa Beach but dated in it's appearance. Room had no view except parking lot. The room seemed a little dark and musty smelling. Door lock and refrigerator didn't work but were fixed. Free breakfast was better than average.

"Very enjoyable."

4
06/11/2017

Had a few friends come over for drinks. Enough room for everyone. I wish the layout of the bathroom was a little different in the suites but it was still nice. Our balcony had a large building in front of the view of the beach. The the service from the employees was great. Very nice staff!

"Right on the beach-good value"

4
05/11/2017

The staff has always been helpful during our stay. The breakfast is decent with a variety of options to choose from. We stayed in a suite which was nicely updated, clean, and spacious. Overall a good experience and we would return.

"Cocoa beach getaway"

5
04/11/2017

Rooms are clean and the staff go out of their way to make sure that you have everything you need for a pleasant stay. The free breakfast is simple but good. The beach is beautiful and a just short walk and you're there. When we want to get away for a few days this is one of the spots we come to.

"Amazing"

5
02/11/2017

Love this hotel! Great location,value and comfort. The heated pools are really nice and the rooms are right on the ocean. Amazing staff with a really nice breakfast. We use this hotel every time we are in Cocoa Beach.

"Enjoyed our stay "

4
01/11/2017

I booked a reservation on a third party website and when I called to confirm I was upgraded to a king room which was a pleasant surprise. We arrived and dealt with Gary at the desk who was extremely pleasant and accommodating and he upgraded us again to a king suite all for the same initial price. The suite was very nice and clean with a balcony overlooking the pier and ocean. We were literally a 3 minute walk to the pier. My only complaint was that the thermostat was programmed to not go below 68 degrees so needless to say our room was warm all night in the August Florida heat. Some fans to move around the air conditioning would have been great. No complaints other than the a/c. I would definitely recommend this hotel.

"Not clean, not even close"

2
31/10/2017

First let me say that I am a fan and reward member of Best Western. I stay in them often and am always pleased that I can expect a consistent experience. At least until now. I was a bit dismayed that the room was so badly in need of updating. As I was going around to the side of the bed I stepped on something and looked down and it was a huge bug. I'm from the NW and we have bugs but not big ones. I was a bit creeped out and my husband and I got down on all fours to make sure there were no more before I got into bed. It was at this point we could tell that this room had not been thoroughly cleaned. There were pistachios (not bugs) all over the floor as well as a Department of Defense ID, sunglasses etc...... We called the front desk and they moved us to another room. The new room must have been a smoking room at one time and was a bit musty but no bugs or personal items upon inspection.

Jaime T, General Manager at Best Western Cocoa Beach Hotel & Suites, responded to this review
I am particularly dismayed by the experience you have documented here. As a Best Western Rewards member you are the foundation of our business - the loyalty and patronage you extend throughout the year to our hotels is highly valued. In fulfilling our commitment to provide a clean room in proper working order, our rooms are reviewed daily by both a room attendant and inspector and when required by a maintenance personnel before being made available to the public. Clearly, there was a breakdown in this process with respect to your room. I will following up with my staff to make sure all rooms are serviced and inspected consistent with Best Western's industry leading iCare initiative.

"very nice stay on the beach"

4
30/10/2017

It was a very nice place to stay. Rooms are clean, several pools, washers & dryers. Great for families or couples Plenty to do in the area. Right on the beach and centrally located to everything. Great staff, they are helpful.

"Great stay!!! "

5
29/10/2017

We were swimming & Paula, the pool bartender, was so helpful!! She told us all the great places to eat & hang out! Our room was clean and the AC was cool (Thanks Michael!!). Definitely will stay again

"Overcharged on extra night"

3
24/10/2017

Hotel is in great location and good accommodations; however we booked an extra night upon arrival and was overcharged for the night when bringing it to the attention of the desk clerk we were advised we would have to call centralized bookings never even offered to make the call for us nor did he provide the number.

"Excellent stay on Cocoa Beach at the Best Western"

5
24/10/2017

We were a group of 5 rooms, 9 people staying for 1 to 3 days each. Service was great, breakfast was great, rooms were clean, bed was comfortable - what more can you ask for? Even the weather was great. The reservation was handled professionally and correctly even though hurricane Irma had recently blown thru leaving some slight damage to one of the buildings. Our stay was GREAT!

"my HoneyMoon"

4
23/10/2017

Had a wonderful time with my Moose lodge group. will for sure come back again next year. We were able to share a mini reception of our wedding with Our Moose group in the Hospitality room which was ours to use exclusively for the weekend.

"Great location and value !"

5
21/10/2017

We enjoyed our stay. Everyone was receptive and friendly. Our room was neat and clean. The free continental breakfast was hot, fresh, and plentiful. We will be staying here again. Great location near Port Canaveral.

"Worst hotel during 2 weeks in Florida"

2
18/10/2017

My husband and I spent 2 weeks in Florida. We booked 2 nights at the Best Western in Cocoa Beach. Once we arrived we got quite a small room. It smelled realy bad inside so we asked to get another room. It was possible to change. New room - same story... Aircon smelled and light inside the room was not working. 1 hour later our "first room" was already rented to other customers. Would never book a room in this hotel. It was the worst during our 2 weeks in Florida. A second star just because of a good breakfast and the location close to the beach.

Jaime T, General Manager at Best Western Cocoa Beach Hotel & Suites, responded to this review
Let me begin by extending my apologies as the conditions reported during your stay fall short of the high standards we have established for our accommodations and for the experience we want our guest to enjoy. All of our rooms undergo a rigorous inspection process by both a room attendant and supervisor prior to being released. This allows us to address any maintenance or facility problems that may appear after a guest departure, while ensuring that our arriving guest has the best stay possible. We will worked diligently in making sure that we continue to uphold our promise to provide superior customer care.

"Excellent location next to the Pier"

5
16/10/2017

Wow! What a great complex. Room was comfortable and clean. Walked to the Cocoa Beach Pier next door and shopped, dined, watched people attempting to surf, and had a drink at the tiki bar and watched the cruise ships leave port. Great time!

"nice and clean but old"

4
13/10/2017

Stayed here for one night prior to our cruise.Staff is very friendly. Gary greeted us very nicely, polite and made sure our stay was satisfactory. Unfortunately, the building that faces the ocean front was not available due to Hurricane Irma. Breakfast was very good, just right to start your day. The dining area is very spacious, so lots of elbow room. We did the stay and cruise deal, be aware however, if you have more than 2 people in your group, you will be charged an extra fee for the shuttle, we were not told that when we booked the room, even after specifically asking if our quote included the extra person

"Best Western Hotel & Suites - Cocoa Beach"

5
12/10/2017

Enjoyed a 1 week stay here. The complimentary breakfast was outstanding. Everything that one eats for breakfast was represented. Our suite had 2 rooms and 2 LCD TV's, allowing both parties peace and quiet and no arguments over TV viewing. Both Outdoor pools were heated and enjoyable. A wonderful time.

"Good experience"

4
09/10/2017

We originally thought purchased a small room for a one night stay before our cruise. Gary B. upgraded us when we asked for a different room due to our neighbors noise. The suite was a good size and was a close walk to the pier. Within walking distance to restaurants and the beach.

"Bestest Western"

5
07/10/2017

The rooms are clean and well maintained. There is a free breakfast each morning and the staff is friendly and helpful with a wonderful desire to please. 2 pools are clean and there's always a fun event being hosted. Thank you Best Western..

"Best Breakfast, But,"

3
05/10/2017

The breakfast staff and breakfast were wonderful. The Hotel is older as are the rooms and facilities. Too much distance between buildings for the quality of product. We had no hot water and one of our company has to change rooms because of no air conditioning.

"Great hotel and location"

4
04/10/2017

After spending 8 days at Disney we needed a beach place to relax.. This hotel is right besdie the Pier with good restaurants and GREAT music.. Every night and SAt and Sun. pm.. Loved this as the weather was not the best... Now the staff. Best front desk people.. especiallt Johanne . She was amazing and made sure we were happy. we had an issue and she took care of it.. and more. Also Gary and Todd.. There is a man called Miguel from Venezula I think who was the nicest amn..Hope he is recognized..Room wwas great Fridge microwave and very big. Nice pool and yes we met Paula one day when the pool bar was open Very nice lady.. She suggested the Discovery Beach Resort for dinner and it was So good for the price. went 2x. Happy hour too till 7pm.. Would recommend this place for sure..

"Non Smoking Room smells of cigarettes"

1
02/10/2017

Went to Florida on business and stayed at Best Western in Cocoa Beach on N Atlantic Blvd. The room was average size with an awkward bathroom arrangement. While the room's appointments were what would be expected in an older motel the smell of cigarettes was not expected or appreciated. Reported the problem to employees at the front desk who mentioned they would record my complaint. Smell grew worse over course of our stay. Our stay was not a recommendation for the hotel or staff. When a motel is non-smoking, it should reflect its status. I will not return to his Best Western or for that matter we did not find much to recommend Cocoa Beach. The Grand Strand in South Carolina has much more to offer as a location on the Atlantic Coastline. No a satisfied customer of Best Western.

, Front Office Manager at Best Western Cocoa Beach Hotel & Suites, responded to this review
Thank you for taking the time to share your experience regarding your recently completed reservation at our property. The feedback we receive from our guest's is always appreciated and provides us with the opportunity to improve and provide a better experience for our guests. I deeply apologize for this experience you had with us during your stay. We our a non-smoking hotel and we strive on that.We do have designated smoking areas for guest that are smokers. Unfortunately, sometimes it gets passed on certain times with other hotel guest's. Even if it is passed on it's our responsibility to identify the problem and not put a guest in a room that smells like smoke or around smoking ares. I have shared your experience with our executive housekeeping department and will be following up. We are committed to our guests and their satisfaction and hope to be given the opportunity to earn your business during your next travels in Cocoa Beach.

"Had the best customer service from the front desk!"

5
01/10/2017

Travailing on business and new to the area. Was shown on a map by the front desk staff JoAnne where good restaurants are at and things to do in the area. Was treated like family at this hotel. Highly recommend staying at this hotel if you want great customer service, nice rooms, and plenty of things to do.

"Johanna saved us from forgetting my husband's wallet!!! Great place! Great staff!"

5
27/09/2017

We felt welcome from the time we walked in. All of the staff was great, but, in particular, Johanna ran out after us when my husband accidentally left his wallet on a bench outside the continental breakfast. We were in a hurry and on our way to the shuttle to take us to the airport. Had Johanna not flagged us down, we would not have had the proper ID to get on our cruise, and we would have been out of luck. Thank you so much to her! Also, the room was very nice and clean and the view was amazing. Thank you again, Best Western!

"Just hanging out with friends. "

5
23/09/2017

I am a local , I have lived here for over 30 years , when family come down we always have them stay at the Best Western. They have never had any issues and just love that the hotel is so close to everything. At our last visit we were at the pool bar and had the best time ever with Paula she is so warm and friendly will be back.

"Hurricane Irma FEMA stay"

4
17/09/2017

I had to drive close to 100 miles to get here as Hurricane Irma knocked my power out at home and this hotel was offered as a FEMA provided escape for my family, I was booked in for a full week but only needed to stay a day because my power came back on right away. The hotel was nice, room was clean, you can tell it's an older property but seems to be fairly well maintained. The best part of my stay was Jaime the GM of this hotel. He checked me in and actually took the time to talk with me and was very sympathetic to my needs, even at 11:30pm! When I was checking out he saw me in the parking lot and ran over to shake my hand and say so happy to hear your power is back on even though you can't stay with us longer. It's the simple gestures in life that you should always remember and this I will never forget. If I ever take a cruise out of Port Canaveral and need a hotel room before or after the trip this is where I am going to stay for sure. Jaime is a great GM and takes the time to care about his guests.

"Better places to stay"

3
13/09/2017

It's not bad, but it's not great. I guess I can't fairly judge. At the time it was kind of taken over by 20 somethings. It was clean but very basic. Nothing worth visiting again. Fine place to sleep, and pool could've been decent.

"Great Hotel in Cocoa Beach, FL"

4
11/09/2017

Had another great stay at this Best Western in Cocoa Beach. Staff was helpful and friendly. Suite rooms were cleaned and they have been upgraded. Pool was perfect and the beach is within walking distance. Breakfast is also included in your stay. Will definitely come back to this hotel.

"Great Beach Hotel"

5
11/09/2017

The location and value of this hotel was priceless. I received excellent customer service. The beach and Pier Park next door were excellent. Not to far from the pier if you are sailing away on a cruise. Very convenient to park, sleep, and sail. Upon your return, you can still enjoy a little more beach time. I liked the location. Very close to shops and restaurants.

"Pet friendly rooms are motel 6 quality"

4
08/09/2017

There were ticks in our room. Air conditioning did not work properly, had to use a box fan which was readily available. Problem must have been known. Pillows, sheets, towels all old and worn. Motel 6 quality.

"Hotel review"

5
06/09/2017

The hotel was in a great location. Publix and restaurant close by. Miguel was very attentative to guest needs. The breakfast was good. The pier was nearby. Overall the room was good, although it had a moldy smell to it.

"Great Hotel!"

5
06/09/2017

Had a great stay! Travis check us in and out great customer service he went above and beyond his job! The staff was all great from check in to check out! Breakfast was great as well as the room ! Great job Best western !

"Mold... but good location"

2
04/09/2017

Unfortunately our stay was spoiled by a terrible odor and the mold that caused it. The staff were accommodating as they could be under the circumstances and gave us a room change, but the A/C units are full of mold so there really was no way around it. We actually spent 3 hours cleaning the unit in our room so we could tolerate our stay. We were credited a night for our trouble, which was considerate. Beyond the smell and mold, the location is fantastic if you want to spend time at the beach. It is a few minutes walk to the pier and also walking distance to restaurants and a grocery store. We had our own vehicle and the parking was adequate. The breakfast was your typical hotel fair. The whole hotel could use some cleaning and upgrading but it served our purpose. The internet was also terrible. Didn't work at all so we called the front desk and were given a number to call a tech hotline. After a day or two we finally got someone at the number we were given to fix it so it worked on our devices. The pool area is not secure, even though you need a key to access it. Anyone can reach their hand in and open it which we personally witnessed, which means anyone who wants to use it.. can and will. There were some shady characters who entered the area with their cigarettes and beer so we left with out kids. BW you need to make it harder to get in without a key!

Jaime T, General Manager at Best Western Cocoa Beach Hotel & Suites, responded to this review
Thank you for taking the time to share your experience regarding your recently completed reservation at our property. The feedback we receive from our guests is always appreciated and provides us with the opportunity to improve and provide a better experience for our guests. Let me begin by extending my apologies, as the cleanliness noted in your room is inconsistent with the level of attention and care we uphold in fulfilling Best Western's commitment to provide superior customer care. All of our accommodations are inspected daily and undergo a rigorous quarterly inspection process to ensure that our guest's stay is free from any disturbance or inconvenience. With that said, I will be following up with our maintenance department regarding the issues noted here. We are committed to our guests and their satisfaction and hope to be given the opportunity to earn your business during your next travels in Cocoa Beach.

"Best view of the ocean"

5
03/09/2017

The Best Western has rooms and suites that come in all sizes and prices, but the ones I like the best are in the oceanfront tower. The building is right there on the beach, the view from the large balcony was beautiful. We could see beach, ocean, and pier. The building is easy to get in and out of and only steps from the ocean. The rooms were very nice We especially liked the 2 sinks, 1 inside the bathroom and 1 outside the bathroom.

"Great beach location"

5
31/08/2017

Overlooking the great expanse of cocoa beach and cocoa beach pier, this hotel is ideal for a relaxing holiday. It's only 30 minutes drive from the Kennedy space centre which is a very good day out. We were upgraded to a suite which overlooked the sea. This was an excellent base for our stay. Lori Wilson Park is 2 miles away and worth a visit.

"Fun and relaxing stay"

5
31/08/2017

My daughter and I spent 3 days here and had a great experience. We especially enjoyed the pools and the ease of access to the beach and pier. Hotel was quiet and clean, all the staff was friendly and very helpful.

"Fantastic Location Near cruises, shopping and the pier!"

4
30/08/2017

We have been coming to this hotel for 7 years. While it needs some updating which I understand they are doing this fall, it is still a great place to stay in Cocoa Beach. It is right across the street from a grocery store, they are multiple restaurants within walking distance and the pier is right next door! This is a great place for families with the suites as well!

"4th Time Staying Before Cruise"

5
29/08/2017

We love this Best Western. We stay here before our Cruise departure. It is on the Beach, Hot Breakfast Included and clean. What more can you ask for out of a hotel? In the past I chose this hotel because they gave a discount voucher for parking at the Cruise Ship Terminal but unfortunately they Cruise Ship Terminal has put a stop to the discounts. Nothing Best Western can do about it. Now we just stay here for all the other things it offers.

"Great Location But Dated"

3
29/08/2017

Some confusion at check-in apparently they had given away our suite which was why we chose this location but they quickly remedied it. The location was great near the beach but the hotel itself has seen better days. The fan in the elevator blasts hot air and the air conditioning in the room is quite loud. It was okay though the pools were nice but the breakfasts were quite crowded. I left some clothes there and they were nice enough to ship them to me (minus one shirt) at my cost which was fine by me. If we ever went there again I would probably check out La Quinta which seem to be nicer and in the same location.

"Great BW AND really good staff!"

5
24/08/2017

Great hotel right on the beach. Ask for a room with a view on the Ocean. Have to say the staff were great. Joanne on reception was lovely along with Stanley and Chelsea who were all of great help when we stayed here in August 2017.

"Great location"

4
23/08/2017

This hotel is in a wonderful location with very easy access to a nice stretch of beach. 30 minute drive to Kennedy Space Center which is why we were in Cape Canaveral. The staff was very attentive. Room was above average and clean, albeit a little dated. We payed for a regular room but got a free upgrade in the tower with a partial ocean view. Overall the experience was very good. Only negative was the kids had a hard time hooking up to the internet.

"Great 5th year Anniversary Celebration!"

5
21/08/2017

My Love and I are looking forward for our next returning trip. Great getaway and we are blessed to be celebrate our anniversary. Great new memories. Great staff and thank you especially Tatiana for making our stay memorable.

"Perfect for 2 nights and Kennedy space Centre "

3
21/08/2017

Stayed here on our way down the east coast. Located just off a main road and by the beach it was a perfect spot for our travels. The room was clean and the beds comfy although the aircon was very noisy. We didnt use the pool whilst there or visit the beach as we were busy. It was a great location to use to visit the Kennedy space centre only about 20 mins away Breakfast was included and was basic with pancakes, coffee and cereals. Overall this was an ideal hotel to use as a base for other activities.

"Friendly Staff"

4
21/08/2017

Good clean and comfortable. Good family hotel. Clean pool area, close to beach and great parking facilities. Close to restaurants and 2 pools with great access to the beach, shower off area to and from the beach access.

"Excellent staff"

3
17/08/2017

Very friendly and knowledgeable staff. Stayed here as was going on a cruise and this hotel did a shuttle service to the port. The lobby is really nice and updated but all the rooms desperately need updating. The room was clean but really run down.

"Location, Location, Location"

5
15/08/2017

Great Hotel, great staff! Located on the beach, next to the Cocco Beach Piear and 3 miles from the Port Canaveral and the cruise ships! Park your car and walk to several resterants, shops and the best tTiki Bar I have ever seen! What more can you ask for?

"Fantastic staff"

5
15/08/2017

Hotel is a little dated but nice. Several buildings and it took us a while to find where you check in. When we finally found the front desk, Gary R was a great help! He was backed up by Chelsea and Todd and everyone took great care with us. We had a great view of the ocean from the seventh floor. Breakfast was just OK. Nothing special and when we got there around 8:30, very crowded. That is the only negative thing that we can say. Would stay there again.

"Great place!"

4
14/08/2017

Stayed here for a visit to Kennedy Space Center. Great location. We had two rooms. Very clean, staff very friendly. Beds extremely comfortable. Todd in reception was great. We had a glitch with our original room reservation not being pet friendly. Todd immediately found us another set of rooms and amended our rate. Would stay here again!

"Great location pre cruise Port Canaveral!!"

5
14/08/2017

Excelent location at Cocoa Beach, near Port Canaveral. We arrived one day before our Disney Cruise. Just 10' from port. Just great to sleep 1 night prior to embarkation. Comfortable room, excellent shower and great pool where the kids had great time. Next to the beach, but we did not go. Be careful at cocoa everything close early. We wanted to have dinner at 9.30 and everything was already closed. This hotel received for me great quantity of packages from Amazon for free!!! Congrats people of Reception, especially Sarah Walker!!! Thank you very much!!!!

"Summer vacation"

5
10/08/2017

Best western is a great place to stay with family. We had the garden suite right off the pool. We had a kitchenette making it easier on our budget to prepare some meals. This location is literally foot steps away from the beach. The complimentary breakfast was great!! Friendly staff and a variety of food. We will definitely be back to stay!

"Historic and fun"

5
09/08/2017

During my stay here it was an historical experience. The staff provided quality service. Any staff member will communicate with you and share the history of the location. The beach was nice. Watching the waves during the sun rise and sun set was a beautiful picture to remember. Some rain and strong winds. No worries! Its Florida. Florida summers will always be filled with rain, heat, clouds and winds. The fun never stops. Like to fish? How about renting boats? This hotel is sitting in a good location.

"roaches"

2
09/08/2017

ac very loud hard to sleep roaches in room ants other assorted bugs in room toilet leaked on floor best western usually better than this coffee machine not brewed breakfast every thing was old eggs powdered just not up to my usual best western experiance

Jaime T, General Manager at Best Western Ocean Beach Hotel & Suites, responded to this review
Let me begin by extending my apologies as the conditions reported in your room fall short of the high standards we have established for our accommodations and for the experience we want our guest to enjoy. All of our rooms undergo a rigorous inspection process by both a room attendant and supervisor prior to being released. This allows us to address any maintenance or facility problems that may appear after a guest departure, while ensuring that our arriving guest has the best stay possible. Because of our proximity to the beach and lush tropical landscaping that surrounds our property we have adopted a proactive approach to pest control, adopting a weekly and quarterly treatment schedule in addition to educating guest regarding the practice of keeping balcony and guest room doors close. In closing, I want to extend my appreciation for bringing your experience and concerns forward. Our front desk supervisor will be reaching out to you in fulfilling our commitment to provide superior customer care.

"The beach is great!"

4
09/08/2017

This property is ideal for a family visit to the beach, convenient to the beach and restaurants , we were in the beach tower with a balcony facing the ocean and one can set and just enjoy the view if you don't like the feel of sand between your toes

"Hotel review"

5
08/08/2017

Excellent hotel, great location. Ultra friendly staff. The lobby staff were very helpful and always on hand to advise. The pier has been redeveloped and offers excellent service and restaurants. Lovely beach a stone throw away, great value hotel. Amazing views from the Tower Block

"Best leg of Soccer trip"

4
03/08/2017

We stayed in the Tower building at the Best Western Cocoa Beach at the end of July 2017. The rooms were clean and cool. We had two King size beds which could have accommodated a family of four. We had An excellent beach/sea view from our 6th floor balcony. The weather was mixed but the hotel is an excellent base to visit the Space Centre and other attractions. There are several bars and restaurants within a 5 minute walk. In particular, Paula in the pool bar was really helpful with tips and ideas. She also looked after us when a terrific short storm came in and we were "trapped" in the pool bar area for 30 minutes. That was fine, she makes great cocktails as well.

"Good choice if you want to be right on the beach"

5
03/08/2017

I selected this hotel because of it's location. The only thing separating you from the beach itself is a row of bushes. Just walk the short boardwalk to the water and jump in. Plenty of waves for surfers the 2 days I was here. Great view of water and beach from my room. I had a tower room, 3rd floor, and the view was awesome. Enjoyed watching the cruise ships come and go. This is one of the biggest decks I've had in a while at a beachfront hotel. I think 5 people could sit comfortably on that deck. Friendly and accommodating staff. Comfortable bed. If I visit Cocoa Beach again, I would stay here.

"Had a nice stay"

4
02/08/2017

I stayed here for 3 nights while on a work trip! I was raised in this area and always enjoyed the pier area! Room was clean and ocean view is the best way to go! Nothing better then waking with the sun rise shining!

"Right on the beach and next to the pier."

5
02/08/2017

We decided on a whim to drive to Cocoa Beach for a day and night and stayed at this Best Western. It was a bit pricey for one night but worth it! Room was very clean & comfortable. Can't beat the location! Beach & pier are right in this hotel's back yard! The sunset view was spectacular! Staff were very professional and friendly at check in and out. We will back!

"Misleading"

1
01/08/2017

We stayed here one night, 7/30/17. At check-in, the ceramic tile was wet from the downpour from outside. I'm wearing a walking cast on my leg and almost skidded across the floor. I said to the desk person they should put a rug there. But the moron lazy staff put a yellow floor sign that indicated a wet floor. This place is very misleading, it's quite large, several buildings, at least 4. The breakfast room is a good walk for a normal person, but in a cast it was dreadful. They are only allowed to play CNN on the tv in dining area, according to the breakfast lady, company policy, she said. Overall, as I was trying to make my disappointment clear to Mr. Stephens, asst. Mgr. he had absolutely no customer service skills. All of my issues brought forth we're all turned around and it was somehow all my fault! Insane! I walked out. Lousy customer service. Be aware this place is huge, and only one breakfast area, very far from some rooms. Extremely unsatisfied with my stay. Never again BW.

Jaime T, General Manager at Best Western Ocean Beach Hotel & Suites, responded to this review
Thank you for taking the time to provide us with feedback regarding your recently completed visit. Your arrival at the property on Saturday coincided with the completion of a brief but particularly intense Summer shower storm. I am proud of the staff and their diligent response in safeguarding our guests, our employees, and the property itself. We are indeed a large property spread across several blocks with two heated pools surrounded by tropical landscaping. In meeting the needs of those who may have mobility issues, we routinely offer assistance via the use of our golf carts. I will be following up with our staff, as such a courtesy should have been extended upon your arrival. In fully informing our prospective guests of our accommodations, amenities, and services, our property profile on bestwestern.com includes more than 45 pictures that highlight our location and facility as the closest oceanfront property to Port Canaveral situated next to the Cocoa Beach Pier. In closing, I am disappointed to hear that your experience and interaction with the staff did not meet your expectations. Our employees are passionate about their work, providing a level of service and care that is consistently recognized by our many loyal guests who have chosen our property as their hotel of choice when visiting Cocoa Beach. We hope that you will come back and provide us with another opportunity to earn your business.

"Great staff (especially Tatiana) would stay again!"

5
26/07/2017

Lucky enough to have a living room/kitchenette and 2 queen beds. So surprised we could see the ocean from our room, a real treat! We were greeted by Tatiana who was so kind and thoughtful! For the money and we were delighted to be steps from the beach! Needed some assistance in early evening and Juan appeared quickly with everything we needed. Generous breakfast in the morning. Kids loved the clean pool and they even had some pool toys available for use by guests Linda Maguire

"What a grand place!!! I have since booked again for end of Jan 2018"

5
23/07/2017

What is there to say . Great place, great staff and what a location. I really like that the Inn was not on a major road. Easy to get to the main drag and not have to worry about traffic congestion. Our room was very nice and we had a pool view. Breakfast was great and loved the pineapple bread. We were fortunate enough to be there during a night time rocket launch. I liked that they had an honor bar. They had a wine and cheese social in the early evening. My grandparents stayed in this hotel over 40 years ago. My grandfather got a kick out of that.

"walk to beach"

3
22/07/2017

Great for an average hotel; comfortable, friendly staff, easy parking and walk to beach or visit pool. First floor rooms are easier for us and parking was just outside the door. Lots of kids having fun!

"Fun in the Sun!"

4
22/07/2017

We had a great stay at Best Western! We would stay again in the future. There were two pools. We just stayed at the one closest to us. The lounge and bar was nice if you would like to get a nice relaxing drink. The noise level was low. Access to the beach right there at Best Western. The breakfast was nice plenty of choices and was continuously refilled. If you are not looking for a fancy hotel this is a great place to stay. We had a wonderful time.

"pre-cruise stay"

5
22/07/2017

My wife and I stayed there again for our pre-cruise "vacation". It"s and excellent hotel, right on the beach. Also easy access to many activities, restaurants, in the area and the cruise port at Canaveral. Great location, great deal

"Excellent resort"

5
19/07/2017

There were 11 family members in 3 rooms. We all had Oceanfront Rooms with balconies. Very beautiful! Rooms were updated and very clean. Daily breakfast was good. 2 heated pools. Super helpful staff. Highly recommend this hotel. 20 minutes to Kennedy Space Center.

"cruise"

5
18/07/2017

great view, great people and it was very clean. NO problems at all. Would recommend this hotel to anyone staying in this area. Close to food, very close to pier, has great breakfast . Pools were clean, plenty of parking, sercurity was good. No problems Left car in lot 3 days with no problems

"Smelly & nasty expensive rooms. Skip it."

1
17/07/2017

These rooms are very poor value. Rooms smell and are very outdated. Some items not working properly and hotel staff not too concerned with odors. The only redeeming quality is location by the beach. Property should be torn down and rebuilt.

Jaime T, General Manager at Best Western Ocean Beach Hotel & Suites, responded to this review
On behalf of our entire team, I would like to apologize for not meeting your expectations. We are a large property spread across several blocks with two heated pools surrounded by tropical landscaping. We represent an incredible value for our guests providing both oceanfront and oceanside rooms at an affordable price point. Our courtyard accommodations have undergone a series of renovations over the past several years with all furniture being replaced or refurbished within the past 3 months alone. All of our accommodations are inspected daily and undergo a rigorous quarterly inspection process to ensure that our guest's stay is free from any disturbance or inconvenience. With that said, I will be following up with our maintenance department regarding your specific experience. We are committed to our guests and their satisfaction and hope to be given the opportunity to earn your business during your next travels in Cocoa Beach.

"Thanks"

3
17/07/2017

It was just your average hotel no bugs or anything like that beds are old refrigerator was unlevel had no knife to cut meat or anything with no washcloth to wash dishes it was close enough to the ocean not a very good view though

"Meh"

2
14/07/2017

We had a King suite with balcony and ocean view. The room was clean. Those are the positives. The A.C. was incredibly loud, the hallways were dirty, trash receptacles were by the elevators on each floor, and the Florida heat made them quite smelly. The elevators were slow and seemed rickety. The pool was nice, but there were no towels by the pool, so we had to use towels from our room. It was nice that we were within walking distance to the beach/pier. The parking lot noise from the pier as well as the service vehicles for the pier were quite noisy at night as well.

"Great Location & Staff"

5
13/07/2017

Very friendly staff. We stayed in the "high rise" part of this hotel and had a wonderful view from our balcony! It's rare to find hotels with balconies these days and we used ours constantly! If we were in the room, we were on the balcony! Beds were comfortable and room was clean. Will definitely stay here again when in this area. Convenient location for cruise departures, space station or just beach bumming! Older hotel, but well maintained.

"Quick trip to Florida..."

4
13/07/2017

Great hotel for a quick trip to FL. It was clean and comfortable. A little tight for 4 people but the hotel being right next to the pier was awesome. The pool was even great. The breakfast wasn't much to talk about, very hot in the restaurant area but convenient. Would go back The wifi was perfect too! (especially for the teens)

"cocoa beach"

4
11/07/2017

Lovely hotel, views from the tower block fantastic. Breakfast was a typical hotel breakfast. Room was cleaned daily. Nice little pool area. Staff were all very friendly. Just thought it was a bit expensive.

"Great, pet friendly hotel on Cocoa Beach"

5
10/07/2017

Just steps away from Cocoa Beach Pier. We brought our 2 Blue Heeler puppies and had no issues with anybody. Breakfast was very basic but we weren't expecting a 5 star breakfast. Overall great experience of you need to travel with your dogs!

"The Right Stuff...err Spot"

4
05/07/2017

Great little hotel right in the middle of the action. Our room was neat and clean and the pool area was very nice...complete with help-your-self grills! What REALLY made our stay enjoyable was the friendly check-in staff...especially the lady JoAnne. She took extra care in making sure we got the right room, helped find an affordable place for lunch while we waited for our room to be ready and pointed out all the local hotspots. We have been to more expensive resorts and didn't receive the customer service she provided...and always with a smile. You will like this stay...and hopefully you will be greeted be JoAnne!

"Fantastic spot and price!!!"

4
05/07/2017

I had stayed at the Hilton the two days before arriving at BW. I was so very impressed by the price and the LOCATION!!! I had regreted ever picking the Hilton as this was by far a better locale. It is right in the middle of everything and right next to the pier! You get free breakfast, a private beach with two pools! You can book an ocean front room with a private belcony for less than most places in the area. The room was clean and the staff was friendly and helpful. Your room key gets you discounts at a great restaurant Ohana J's as well as Ron Jon surf shop! When I go back to Cocoa, this will be my hotel!!!

"Leisure trip to Cocoa Beach"

4
05/07/2017

Our family enjoyed our stay at the Best Western in Cocoa Beach, FL. We were a short walk to the beach, and would return again. The house keeping were accommodating to our needs and schedule. We were able to have a later checkout which afforded us an extra morning at the beach!

"Dingy dirty Best Western on the beach"

1
05/07/2017

Dingy run down super dated motel. Yes, motel. The location is great, right next to the beach and just a few minutes walk from Pier 60, which isn't that great either, but the motel is something to be desired. And at a rate of $179 on a week night, I felt completely violated that I had paid that much.

"Great hotel right where everybody wants to be!"

5
04/07/2017

HUGE hotel, spread out over four city blocks, two pools. We spent two nights here because we wanted to visit Kennedy Space Center which is really close. It's an older hotel but they are doing a really good job keeping it up. We wanted ocean view with a balcony and got a nice room on the 7th floor (out of 8) with the most beautiful view we could have hoped for. The hotel is steps away from the newly built City Pier, which is full of shops, restaurants and a huge tiki bar at the end. It was alot of fun. They provide a nice breakfast in a large sit-down dining room. They also have picnic tables and grills scattered through the complex if you want to fix your own meals. If I wanted to take my entire family on a nice, affordable beach vacation, I would take them here.

"Best Hotel Near Cape Canaveral, Cruise Port and Cocoa Beach!"

5
29/06/2017

We enjoyed our third vacation at this hotel and it gets better every time we return! Definitely book a tower suite, the views are stunning, the balcony spacious with 2 chairs and a table, large suites with plenty of room and everything spotlessly clean! The suite included 2 flat screen tvs, coffee maker, sink with detergent provided, microwave, fridge and writing desk. Bathroom with additional sink and mirrors in anteroom. Superior maid service, comfy beds with 4 pillows each. The grounds are beautiful and very well cared for with 2 crystal clear pools and bar service at one of the pools. Extremely freindly and helpful front desk and I love the extra touches in the lobby such as hot coffee, a popcorn cart with fresh popcorn and free oranges! The breakfast is excellent with a varied menu and you can exit through the patio door and have breakfast poolside! There are several parts to the complex and all are within a very short stroll to the beach but the tower is right on the beach! It is very close to Cape Canaveral, the cruise ship terminal, and about an hour from Orlando. Our family loves this hotel/resort and will definitely be returning! I very highly recommend this property and would give it 6 stars if I could!

"More like a 3 1/2..."

4
28/06/2017

The hotel is odd in that it is several buildings on a larger property. We were a little thrown at first. We were upgraded to a suite, which was very nice as it gave us a fridge for lunch food and drinks. It is a bit dated, and I must admit, initially I was wary. It was, however, very clean and maintained. It was so convenient to be right there on the ocean without breaking the bank. Staff was friendly and helpful, and breakfast in the morning was good-similar to most hotels with free morning meals. I would go back.

"Close to the pier, oceanfront view"

4
28/06/2017

Wife and I stayed in the Ocean Tower. Short walk to breakfast room in the Suites building. All personnel we encountered were very friendly and helpful. Room was clean and serviced well daily. Only reason I didn't give an excellent rating is that the Tower where we stayed is showing signs of age, time for renovation. Lots of families were staying here.

"Great hotel and location"

5
27/06/2017

This hotel is a great location to the beach. Hotel staff was very knowledgeable about the area, and gave great suggestions on where to shop, fun places to entertain us and great restaurants in "The Cove". The room comfortable and spacious. Lots of things to do and see near by.

"Great stay! "

5
26/06/2017

Stayed here for 3 nights and was very happy with the hotel. The rooms were clean and secure and the view room the beach tower was beautiful. The hot breakfast was just what we needed to get our day started. Service in general was great and everything from booking to checking out went smoothly.

"Weekend away"

2
21/06/2017

The hotel was as always great. However I am disappointed in trip advisor as my reservation was NOT processed. The hotel did have accommodations, however I had to pay a higher rate and am still waiting for a credit to my account for the difference.

Jaime T, General Manager at Best Western Ocean Beach Hotel & Suites, responded to this review
Thank you for your kinds words regarding our property and your stay. I am disappointed to hear of your experience regarding the reservation's booking. If I can be of any assistance in facilitating a resolution between you and trip advisor, please do not hesitate to contact me directly at the property.

"Cool for overnight stay"

4
21/06/2017

We stayed here on a park & cruise. The rate was reasonable. The room was clean. We had a problem with our toilet and they sent someone right over to fix it. We were right next to the Cocoa Beach pier, which was great. We stayed in a basic king room with a courtyard view. The staff was very nice and very helpful. They had a full breakfast. It was near many restaurants and about 10 mins from the mall. I would stay here again.

"User friendly and worth the price Staff extremely attentive and willing to help when asked without hesitation"

5
20/06/2017

The location is ideal for beach access and near the pier where everything is available. I frequent this location ar least 5 times every summer. The breakfast is a combination of anything anyone might desire

"Great stuff but the room needs to be more attended"

4
17/06/2017

The staff was great. Clean rooms besides the blood on the curtains. We enjoyed the breakfast, but a little more of a variety would have been nice. Bad odor smell in the bathroom from the vent from other rooms. Meet a lot of nice people around the world. We appreciate all the 30% discount we got to shop at Ron Jon Surf Shop.

"Great property"

5
17/06/2017

Staff was very friendly and even helped out with a small hiccup made by the call center. This is my third trip to this hotel in the last year and and will keep staying here every time that I visit this area

"Good location for vacation, not buisness"

3
15/06/2017

When I was traveling often to Florida on business at KSC, I often stayed across the street at the Holiday Inn Express because my company wouldn't pay for this hotel. Everyone seemed to really enjoy the Holiday Inn, so when I started traveling again, I decided to try it. I think it would be a great place for vacation, but don't recommend it for business travelers. It's very spread out, the Lobby arrangement is odd and it feels more like a motel than a hotel.

"From the lobby to the Pier "Amazing"

5
14/06/2017

My room was immaculate. House keeping was always on point. The pool clean the service even the walk to the Pier.. Did I mention the yummy breakfast.. I was very impressed with the staff and management at Best Western. I will definitely stay here again..

"Best Western"

3
14/06/2017

For the price this hotel was great. They served a hot breakfast and they are right on the beach. We were just minutes from the port and it made it easy for us to get to our cruise the morning of our trip. Lots of shopping close by.

"Vacation 2017"

4
13/06/2017

Best western on cocoa beach was the perfect location to enjoy the sun and fun!! We spent a little more for room with kitchenette so we could spend more time at the beach and pool!! Loved that breakfast was included!

"Great view "

4
12/06/2017

Stayed for one night. Great location and wonderful overlooking ocean. Could use an update but awesome looking at ocean, has a wet bar which is great, fridge avd microwave. Two pools and great breakfast. Would return

"Best Beach Location"

5
08/06/2017

Great location, on the beach and close to everything. My room had a great location close to the beach, I asked for and received a first floor location. One of these days I will utilize the cruise shuttle service.

"Great Stay"

4
08/06/2017

The location of this hotel was great. The staff was also wonderful with everyone of them that we encountered. The only thing I had to get used to was trying to find which building I had to go to for various things. The front desk did give us a map and I then we figured everything out. Would stay here again and would recommend this to all.

"Close to Beach, Amazing views, Nice and Quiet"

4
06/06/2017

Close to Cocoa Beach Pier and beach, you can walk to restaurants and even the grocery store. Staff are friendly and helpful. Pools are heated. Breakfast is good, hot items and free. Our suite was large, very nice, with a balcony. Large complex with over 400 rooms so something for everyone. Pool towels are very small, so may want to bring your beach towel down instead.

"Very Good Value for the Money-Location is Excellent"

5
04/06/2017

We stayed here a few years ago, and our experience was very good. The stay was just as good or better this time. The rooms have been updated and are very nice. We had 3 rooms in our party. The location is unbeatable-just steps to the beach. The staff is friendly and helpful and wiling to help in any way. This hotel is right by the pier and we went during a crazy Memorial Day weekend-the beaches were full, but the hotel was very quiet so we could rest if we needed to. The breakfast was outstanding-great variety, helpful people. There are nicer hotels out there, but for the price and the friendliness, it was perfect.

"Very nice place"

5
03/06/2017

This is our second time staying at this hotel. It was very neat and clean. We had an oceanfront junior suite was very nice. Nice pool and not a very far walk from your room to the beach. Staff was very nice

"Wonderful beach views"

5
01/06/2017

We were there over Memorial Day weekend. Even though they were busy the staff was friendly and helpful. The rooms were clean and well kept. The view from our balcony was stunning. Highly recommend a beach tower room!!!

"BBW COCOA BEACH BASH 2017"

5
31/05/2017

As usual had the time of my life. The girls in the restaurant are always so helpful. Jo he Anna Teri and Anna always treat you like your family. This was my forth year here and can't wait to go back. The front desk guy Jerald I think was great. Told me about local events and places to go. Line this hotel. The staff including security Gary and get are always there to help. Thanks again for a great vacation!!

"Stay here"

4
31/05/2017

Great location! The room had good sized fridge. Great view of the ocean. The rooms are a little dated. But the fact that it had a kitchen and it was a very spacious room made up for its downfalls. Would recommend to anyone. Stay here.

"Fun"

5
31/05/2017

Enjoyed our stay it was very pleasant!!! Would definitely come back and stay at this location! Everything was extremely clean! Staff was very helpful! Breakfast was delicious very fresh! Pool was very enjoyable!

"Hotel on the Beach"

5
24/05/2017

So, so convenient to the pier and the beach and other places we hardly needed to go anywhere else. Will return to explore this coastline some more though. Just loved every minute we spent here. Hotel very spread out but prices to suit all pockets. We loved the oceanfront view but overall the place is looking a little tired - however - we noticed they were doing some refurb so maybe it's having a makeover.

"Wonderful view!"

4
23/05/2017

We enjoyed our stay. We had a corner room, junior suite in the tower, which I highly recommend. I liked the seperation from the bed and the seating area. Room was very nice, comfy bed. Housekeeping was exceptional. Good breakfast and walking distance to some great restaurants. Wifi was kind of spotty, but no big deal. We were disappointed that the bar by the pool never seemed to be open, would have been nice to have a frozen daquiri by the pool. Staff was very nice.

"Love the Beach"

4
23/05/2017

This hotel is in a prime location, close to the beach and many great restaurants. The Pier next door is great to have a drink and enjoy the breeze but don't eat there, the food was very over priced. Enjoy the great food at Florida Fresh Grill for the best seafood we had on our visit

"Birthday Trip"

4
22/05/2017

Stayed at the Best western for four nights, we had two suites and can not say enough about the whole staff. Special shout out to Paula at the pool side bar for making my brothers and mine birthday a great event. The chalk board wishing us Happy Birthday was cool, thanks again

"Excellent Beachside Hotel"

5
21/05/2017

This is my 9th year in a row staying here for our yearly event! I love this hotel location and staff!! They make you feel like family coming home. Rooms are very clean, spacious, and comfortable. Love that its so close to the Pier.

"Ideal Location on The Beach"

4
18/05/2017

Stayed here several times each year we fly drive USA visiting Cocoa Beach Fl We like an ocean veiw room with a balcony to enjoy the warm evenings, and early mornings . The rooms are well equipped with a good bathroom and comfortable bed. Also very clean . There is an option for a low rise room if you prefer. Parking on site at the hotel has always been easy. The staff I have always found to be extremely friendly and helpful. The breakfast is excellent, with plenty of choice of cereals , fruit yoghurt or a hot option. A short walk to bars / restaurants or enjoy the on site restaurant. My only negative comment would be I think the nightly rates are rising too high too high to reflect the standard of the hotel which is great for a beach holiday but is a 3 star hotel.

"Best western ocean Beach hotel"

4
17/05/2017

Stayed at the best western cocoa beach for one night last week. When we arrived the reception staff were the most friendly I have ever come across, Stanly was really kind and funny,we even got an up grade to a sweet. The rooms are clean if a little bit dated. The beach is about a four minutes walk away. The hotel is spread out over about four buildings a small distance apart.The breakfast was a nice extra, the only downside I would say is the plastic plates and cutlery,but understandable so there is less clearing up. We were so impressed we have booked three rooms when we go back in the august.

"visit to Cape Canaveral Kennedy Space Center"

4
17/05/2017

This is a very good location to the Space Center. After visiting the Space Center, the kids loved It because it was located less than 1 block from beach, had two swimming pools and a nice breakfast. We thought the rate was reasonable for.

"You've got to stay here when in Cocoa Beach"

5
16/05/2017

Stayed here for 2 nights on our recent vacation. It is a multi unit complex with numerous buildings. We were to stay in one of the low rise buildings but we decided to ask if we could upgrade to an oceanfront unit in the tower building. Best move we made. The room had a balcony looking out to the Atlantic Ocean and the morning sunrises were a photographers dream.

"Great hotel n location"

5
15/05/2017

Great staff ( Todd and Amy) and great location. Great for family vacation. Hotel is clean and the beach is tight there walking distance.. great location for food and bar. Rooms were good and comfortable and spacious. Definitely will come back.

"Cocoa Beach BBW Bash 2017"

4
08/05/2017

I stayed at this hotel for while attending a BBW event. The staff are excellent. The bed is so comfortable. The free breakfast is nicer than most hotel I have been to in America. The view is amazing! Yes the decor is dated, but that's an easy fix. I highly recommend this hotel.

"BBW bash"

5
07/05/2017

Our 9th year at this location for an annual event and every year is amazing. The staff is wonderful. The rooms and suites are always clean and fresh. We love it there. Special thanks to Anna for the morning homemade bread and smile. Reina for taking care of our group! And Stanley for his smile and greeting at arrival. See you next year!

"Pleasant stay!"

3
04/05/2017

Spent 3 days at BW and thoroughly enjoyed it. Good bed linens, nice size frig and microwave, full shower and appeared very clean. AM buffet was nice with different choices daily. Dog friendly too. Would definitely stay again.....

"A very decent place to stay in Coco Beach."

4
03/05/2017

We had hoped our room was going to be in the building that is right on the beach but that was not the case. It turned out to not be a big deal as the walk from our building to being on the beach was a very short one. We would up with a suite which was nice. Since I get up early and my wife does not it helpful to have the separate room. The stay included breakfast each morning but we skipped that half the time because it was just OK and we love a nice breakfast.

"Pre cruise stay"

4
02/05/2017

My family and I stayed in the suites building , and it had an amazing view of the ocean with your own private balcony. The room overall was very clean. Everything we need was in walking distance or a short drive which was very convenient. Fast and simple beach access was the biggest highlight. Extremely friendly and helpful workers! Breakfast was nice but would be better if there was bacon. The only negative was the slow elevator and the horrible wifi connection that never worked.

"Better than expected "

5
30/04/2017

My reservations were mixed up through another hotel so I found this place and was skeptical. The room was clean and bed was comfortable but it is the staff and location that truly makes this place! Paula at the pool bar is fantastic! Had a blast hanging out there. The beach is close to pool and the rental chairs/umbrella are only $20 for the whole day! Will definitely book here when I return!

"great stay at best western"

4
29/04/2017

great place to stay near port with shuttle service. Friendly and courteous staff throughout. breakfast was quick and easy with variety, not just bread and jelly. room was clean but needed a new door. no complaints though, will stay here again for cruise or visiting.

"Two Sleeps Away!"

5
27/04/2017

We knew we'd be exhausted! And what a way to start a 13-day cruise! Not to be, no sir....we booked two nights at BW in Port Canaveral, just so we could chill out, and wind down in preparation for a first-time-Atlantic cruise with my sister from Washington State and part of her family. BW helped make this happen for sure.....a very nice reception from the front desk,, lovely room, beautiful surroundings, and a great healthy-choice breakfast to boot! Thank you, BW in Port Canaveral!! Hope we'll see you again!

"Great Stay, Great Location"

5
27/04/2017

This hotel has a great location and is right on the beach. For the price you get great service too, thanks Nikki and Jaime and housekeeping staff. If you stay in the tower, which I recommend, then you have a beautiful ocean view. We were there for spring break and the hotel was booked but we were still always able to rent a beach umbrella and chairs with no problem. Kids loved the pool and the ease of breakfast.

"IHG Holiday Inn"

3
26/04/2017

For a beachfront hotel it is okay. The Oceanfront room we were promised didn't exist and I suspect this was based on the company who booked this location. We did have a ocean view room which was lovely in size. Most everyone I spoke with was more than accommodating. I did try calling front desk to request a different room based on the fact that we were literally the first room directly across from elevator, also Bathroom kinda gross, tile needs redo it was pretty moldy. I contacted Tatiana but she stated there was nothing she could do. Beds in room old, very old and squeaky. Furniture upholstered chair in room very worn, thread bare. Housekeeping folks were so nice. Pool folks were also nice. Location was nice. At checkout Amy asked how we liked room, stay etc., I believe she said I should have let her know sooner, I tried, Tatiana had said no ther options were available.

"Best Trip Ever"

5
25/04/2017

This Best Western is one of the best hotels I have ever encountered. The location is excellent. We parked the car and walked every where. The furniture seemed a bit dated, but was clean and comfortable. The bed was very comfortable. The best part of the stay was the staff. They were friendly and engaging, very helpful. I will definitely stay again.

"Very old and worn down"

2
24/04/2017

I was supposed to stay here for two nights in the end of April (2017). I got an upgrade when I checked in to a beach front room in their tower. It was a big room but here was my issues: - First of all it smelled. I cant really point out the smell but I guess it just comes from not being renovated in a long time. - The last renovation was apperently to paint it in some kind of neon colour. - The aircon was one of these old noisy one that sits inside the room. - The door was so though to open that I had to use force to open it. - And on the way down the elevator got stuck between two floors. - The pool is so small and crowded that you can not use it. The only good thing I can say is that it is right on the beach. And the staff was very friendly and helpfull. I left after 4 hours.

Jaime T, General Manager at BEST WESTERN Cocoa Beach Hotel & Suites, responded to this review
The feedback we receive from our guests is always appreciated and provides us with the opportunity to improve and deliver a better experience for our guests. We are a large property spread across several blocks with two heated pools surrounded by tropical landscaping . All of our accommodations are inspected daily and undergo a rigorous quarterly inspection process to ensure that our guest's stay is free from any disturbance or inconvenience. With that said, I will be following up with our maintenance department regarding some of the issues highlighted here. We are committed to our guests and their satisfaction and hope to be given the opportunity to earn your business during your next travels in Cocoa Beach.

"Some downtime"

5
19/04/2017

My children and I drove to Cocoa Beach for some relaxation after some days in Disney World. It was the perfect place. The beach was nice, but we spent all of our time at the pool. Paula the bartender was phenomenal. She suggested places to eat, and was so pleasant and easy to talk to. She treated everyone as if she knew them.

"Good family value- great service from Tatiana at front desk"

4
18/04/2017

Tatiana at the front desk was very friendly and helpful with booking our room and giving advice on a good sushi restaurant. We were very happy with our suite and the recommendation of Thai Thai Sushi.

"Great Vacation Overall!!"

4
17/04/2017

Jamie, Amy, Tatiana and Paula "The Bartender" were awesome and took care of us very well. We will be back some year soon! Thanks for the great family experience. Add bacon to the breakfast bar and you will have us coming back every year!

"Family Friendly "

4
17/04/2017

This is a very family friendly place with lots to do here and the beach just across the street. A lot of hotels advertise a game room but don't really have one, but this hotel had not only a pool table but an air hockey table, a couple of arcade games, a ping pong table outside, shuffleboard and a volleyball court, as well as a large pool. There was also a bar for adults. The hotel is older and dated but comfortable with a friendly, helpful staff. I would recommend it.

"Good hotel"

4
17/04/2017

This is a good hotel with a great location. Our room had a small kitchen, bed was comfortable, pillows were okay, breakfast was okay. There are 2 eating areas so it breaks up the crowd and the setup gets them through quickly. Very close to the beach.

"Spring Break in Cocoa Beach"

4
13/04/2017

We were in Cocoa Beach to visit my 95 year old uncle who lives there not for spring break. In fact we didn't realize that due to spring break all of the hotels were sold out. We had an existing reservation at another hotel but upon arrival decided that it wasn't what we were looking for so we started looking for a different hotel option. We were just about out of luck when we happened upon the Best Western and it was a lovely experience. The room was very nice, good breakfast, swimming pool, and even a small poolside bar and the location was right in the heart of Cocoa Beach!! We will definitely stay there again next time we visit!!

"Awesome Visit and AMAZING Staff!!!!!!!"

5
12/04/2017

We loved our experience at the Best Western in Cocoa Beach, FL! The room was great, the view was perfect, and the staff was incredible! Paula at the bar not only made fantastic drinks, but went out of her way to tackle our questions and helped us find and decide what attractions best suited us and our limited time there! She suggested excellent places to eat, drink, and the "must see" sites in Cocoa Beach, even scoring us some free passes! This is the only place with the full package, great rooms, beach front, and top quality staff!

"Average-wi fi does not work."

3
12/04/2017

The only reason they can charge that price for this room is due to its beach proximity. Otherwise it's an average motel that smells a bit musty. It was clean. W fi did not work at all. Good breakfast.

"Nice upgrade"

4
23/11/2016

Arrived a little early and was told we were being upgraded to an ocean front room. Hotel room was facing the ocean and was clean and spacious. The pool was heated and there were plenty of beds available. All staff were pleasant and friendly. The only downside was the average breakfast.

"Great experience"

5
23/11/2016

The clerks at the front desk were very courteous and helpful from the time we got there until we checked out. We arrived prior to check in time after flying all night and they allowed us to check in early and into an upgraded room. When we were about to check out, we noticed my husband's wedding ring was missing and they worked hard to help us locate it. One of their maintenance crew members, Jarrett, found the ring in the trash and it was returned to us. The room was comfortable with a beautiful view and conveniently located near shops and restaurants.

Tom H, Owner at BEST WESTERN Cocoa Beach Hotel & Suites, responded to this review
dianec Wow, what a great turn of events that Jarrett found your husband's wedding ring. Thank you for staying with us and your kind comments. Hope you come back to the Best Western on your next visit to Cocoa Beach.

"Great Location, Many Buildings"

4
23/11/2016

This hotel is not the level of luxury I usually rent, but because of its location, I chose it. The staff is very friendly, they also offer a free breakfast. The only issue is the hotel is spread our like in four or five buildings, so if you book through a website like TravelAdvisor or similar booking site, you're going to wind up with the luck of the draw in which building you'll stay. I'd recommend you call the hotel after you book with a major booking website to try and guarantee yourself an ocean view room, which comes in hand if Cape Canaveral does a rocket launch, which was what happen to us when we were there. The registration/lobby is a building by itself, and fun to get to, then the hotel building where the rooms are, are across the street. Again, this is not a luxury hotel, but it's only two blocks to the Cocoa Pier which is why I chose it.

Tom H, Owner at BEST WESTERN Cocoa Beach Hotel & Suites, responded to this review
Rolando Yes, we have a rather large hotel that includes rooms in 5 different buildings. While the buildings are not new, our staff works hard to maintain the properties to the level expected of Best Western customers. We have a selection of rooms, from 8th floor oceanfront suites with amazing views, or our more economical garden view rooms just off of the ocean. For families we also offer our Suites building, with two rooms and a kitchenette for longer stays. I am glad to hear you enjoyed your stay and sincerely hope you visit us again on your next trip to Cocoa Beach.

"Nov 2016"

3
23/11/2016

Outdated and scattered buildiings for different blocks or rooms. Interior and exterior of the hotel very dated or older. Location was okay. Quiet and withing short walking distance to the beach from the room we had. Some rooms in a different building were ocean view but not ours.

Tom H, Owner at BEST WESTERN Cocoa Beach Hotel & Suites, responded to this review
Barry We try to illustrate with photos and descriptions the differences between our available rooms. We have oceanfront balcony rooms in our tower building and Suites building, and garden or street view rooms in our courtyard buildings. If you return to Cocoa Beach, try a room in the oceanfront tower; nothing but beautiful ocean blue from most of those rooms; all with private balconies.

"Nice beachfront hotel"

4
22/11/2016

I stayed 2 nights in room #805 11/17-19/2016 and enjoyed the hotel. It is made up of several buildings. Mine was the beach tower, which is direct oceanfront and is 8 stories. Access to the building and room is by card key. A parking permit is also issued at check in. The room was clean and comfortable. This is an older beachfront hotel with high occupancy, so there is reasonable wear and tear evident. That should be expected. Wifi worked well in room. There was a small refrigerator and a microwave as well as an in room coffee service. The main draw of the room was the balcony, which gave a beautiful ocean and pier view. There were 2 plastic chairs and a table on the balcony. That would be something that could be improved, but they were ok. I didn't make it over to the free breakfast, but it is available. I saw a charcoal BBQ grill located near the beach access and the complex also has 2 pools. Several restaurants and bars are within walking distance, including the pier. Overall, a nice place to be right on the beach. The non-beachfront units would be fine as well as the complex has beach access and good parking. Don't expect a luxury hotel or brand new updated everything and it's a good choice. Nice place for a getaway for locals like me and not just the cruise ship crowd.

"Great Customer Service"

5
20/11/2016

We booked this property for a little getaway but was later surprised to witness the Atlas rocket liftoff. The staff was very accommodating and extremely pleasant. We were met by Todd when we checked in on Friday night and he was nothing but professional and welcoming! He even called us a few minutes later to find out if the room was acceptable. When we told him the balcony light did not appear to be working, he immediately sent maintenance to the room to fix it. They were very nice! The Sunday morning front desk staff, Jamie, Amy and Sabina, were wonderful! Could not have been nicer. Does the hotel need a few cosmetic updates? Sure, but it was comfortable and roomy. Love how it is right on the beach with two pools. The separated buildings for us was a plus. We will definitely be back soon!!

"pleasant surprise"

4
19/11/2016

Stayed at the Best Western for two nights earlier this week. We stayed in a suite with an Ocean view. The view was beautiful. The room was super clean and updated. Bed was comfortable and pillows were good. Nice to have two TV's. The location was right by the Cocoa Beach Pier and the ocean. Also right across the street from Publix and a big souvenir store and lots of other stores. For the price we paid, it has been the best place we've have stayed in Cocoa Beach. The pool was nice and warm and very clean. The breakfast was much nicer than most free breakfasts with lots of choices, lots of seating, and staff keeping up with everything. CONS: The only things I didn't like was only one elevator and it was pretty slow, the bathroom light was located outside the bathroom, which was odd, and the lobby was hard to find. It is a five building hotel, so make sure you look at the signs and you'll be fine. I would definitely stay there again.

"Great pre-cruise stay!"

4
19/11/2016

We had a family suite with hot breakfast, beach views and discounts for cruise terminal parking! The pool was convenient and had a pool bar. Publix grocery store across the street for great deli carry out dinner.

"OK. Reasonable. Handy for the beach. Parking."

3
19/11/2016

I stayed at the Cocoa Beach Best Western when I visited Port Canaveral on a cruise ship and had reason to spend a night ashore, fancying a "break". I really wanted to review the Cocoa Beach / Port Canaveral area but it seems I can't unless I cite a business. If you're lucky, you can find Manatees in some of the channels but beware, there are also Alligators in many of the ponds between the cruise terminal and Cocoa Beach but I still enjoyed my walk though the cruise ship terminal to Cocoa Beach is for people who really want a walk ... of about 4 hours there and back ... The hotel? We never ate there, missed breakfast, the room was ... about 3 star ... a bit "tired" .... reasonably clean .... probably about right for the cost ... the room we had, you could park the hire car outside the room and walk a little way to the beach. Would I stay there again? Yes! Port Canaveral is one of my favourite cruise destinations because it's not trying to be something it isn't. Turtles and Pelicans are in the bustling port area, Cape Canaveral can be seen clearly from the ship, better with binoculars. The people are friendly and right by the cruise terminal is a "boardwalk" with seafood restaurants, some with live music, selling seafood landed straight from boats in some instances. There are loads of birds of prey around the port area too .... sometimes riding thermals right by the cruise ship. Take a bridge camera with a decent zoom lense and burn some pixels trying to get great close up shots. It's not easy! After the blandness of Fort Lauderdale / Port Everglades (and the unhelpful shore staff there), the rampant commercialism that spoils Key West (where you should rent a bike and get away from the tourist traps) and the unwelcoming size of Miami, Port Canaveral is somewhere I look forward to arriving. Charleston is nice but a bit "twee" ... oh, and the staff in the terminal at Port Canaveral are lovely. Message to Port Canaveral tourist board. If it's not broken, don't fix it. You could spoil the experience for travelers by adding "attractions". Normal, friendly locals selling nice food in nice surroundings with interesting port activity .... it's a combination that works world-wide and i DO like the people round there. They're "real".

"Large campus"

4
18/11/2016

So it can get confusing. Stayed in an older part, that reminded me of a 1960's Holiday Inn - where you could hear your upstairs neighbor every move. $115.00 for a single, AARP. Very good breakfast, except for their choice of Nescafe coffee - yuk. People were nice, bed was ok, pillows were small, and no hand rails in the bathroom for seniors. An ok+

"Short Getaway"

3
17/11/2016

Great Location, Near Beach and Cocoa Beach Pier, Exterior needs updating, friendly staff, always busy with improvements. Short distance to major attractions, easily accessible from highway. Needs a better Breakfast variety of Juices.

"Our 2 night stay"

3
17/11/2016

For the price paid for our stay there, I think that the food selection could have been much better. Accessibility to the facility was good. There was plenty of parking for guests. There was no problems experienced at check in and the $50.00 coupon that we received for staying at Best Western on other occasions was accepted without a problem.

"Great visit and great staff"

5
16/11/2016

We stayed at The Best Western pre-cruise in early November. Easy check-in, rooms clean, great complimentary breakfast and very accessible to the beach. all of the employees were very nice and helpful. We especially enjoyed our day at the pool. The pool area was very inviting and clean. They also have a pool bar which was reasonable and they have one of the nicest bartenders ever Paula. What a great person. Thanks for making our stay so enjoyable.

"Great value"

5
15/11/2016

This hotel has beach access and two heated pools. We've been here for a week and housekeeping has been great! The location is perfect for the space center, beach and really anything you'd like to do on the space coast. There are a number of restaurants within walking distance and numerous others just a short drive away. The bed was comfortable, but a little soft for our taste. We always had hot water no matter what time of day we showered. We also made use of the in room fridge and microwave.

"Great Location "

5
14/11/2016

This hotel was great, they give you food discounts at surrounding diners. Clean king room. Bed was so comfy, we had the best sleep. Walk straight onto the beach where cocoa beach pier is, food place and pub on the pier. Check in was smooth and quick and the staff were friendly. Breakfast was included and did not dissapoint. Would highly recommend this hotel to friends and family.

"Right on Ocean"

4
13/11/2016

It is not a 5 star hotel. However, it is nice for a pre\\post cruise stay of a night or two. I will return next year. It really is on the Ocean. The beach is really nice. We loved how close it was to the port and to the local hot spots.

"Nice place to stay"

4
12/11/2016

We stayed here before our cruise in Port Canaveral. We did the cruise package which offered a shuttle service from the hotel directly to the port. The hotel staff was very helpful with helping us with some delays with the cruise line. We had a garden view room. It was nothing fancy but it was perfect for one night or a beach front vacation. The rooms are older and the beds were a little too soft for our liking but overall I do recommend this hotel. The friendly staff and clean rooms were very appreciated!

"Great view, poor room quality. "

2
12/11/2016

Beds and pillows are hard and uncomfortable. Fridge and AC unit make lots of clacking at night. Carpet is old and dingy. Only good thing was the view of the Atlantic. Other people's hair on bathroom floor upon arrival.

"Great stay !"

5
10/11/2016

Very good hotel ! Very pleasant location ! The room was very confortable, wonderful view of the beach. We really enjoyed the breakfast, a wide choice of food. And above all Miguel welcomed us Very Well ! Thank you again ! Benoît and Eva

"Before our cruise"

4
10/11/2016

My family and I stayed just one night at this hotel since we were going to board a Carnival cruise the next day. When we checked in Stanley greeted us and helped get us situated. We had selected a standard room since it was just for 1 night but Stanley upgraded us to a suite so that we'd have more room (we're a family of 5) free of charge. We arrived at about 9:45am tired and hungry and Stanley told us to hurry across to the breakfast room to grab something to eat. Breakfast was great. Our room was nice enough, although it did have a bit of a mildew smell which I'll attribute to it being near the beach and the humidity. The beds were comfy and rooms very spacious. I wish we could have tipped Stanley but my wallet was stolen at sfo. ??

"Cruising"

5
08/11/2016

I have stayed at the Best Western in Coco Beach a few times. I have enjoyed it every time. You can watch the ships come in in the mornings. The breakfast is always good. They have a lot to choice from. The rooms are nice. The employees are very friendly also. I tell all of my friend to stay there when the are going on cruises.

"Good Value for the money"

4
06/11/2016

We were in a suite, a pull out sofa with a t.v. and kitchen in the front, and a bedroom with a queen in the back. I forgot the room but we were on the top floor of a 5 story building with a clear ocean view. Security was good with a key being required to enter the building. They did not have bellman but plenty of luggage carts which made going from the parking lot to the room very easy. We only stayed one night as it was to preface a Disney cruise. I found the breakfast as very good, better than I expected. Buffet style eggs, bacon/sausage, toast, oatmeal, waffles, lots of juice.

"Great service from staff!"

4
06/11/2016

The staff at the hotel was great very friendly and very helpful breakfast was good the staff at the front desk was great and Miss Paula at the bar at the pool was totally awesome . Do you hotel staff was great for helping us find good places to eat and things to go see while we were here working.

"Great hotel"

4
01/11/2016

I stayed for pre-cruise this past April and I plan to come back again next September for another pre-cruise. It's definitely what a beach hotel should be. It's nice that there's a bar at the pool. The staff was very helpful.

"Amazing staff, we really enjoyed our stay here."

4
01/11/2016

The staff at the hotel were great. They tended to my every need. The front desk staff , maintenance, housekeeping all are fantastic people. They continuously asked if I needed assistants. The handicap rooms are very spacious.

"Great place to stay"

5
31/10/2016

Great hotel, upgraded me to a suite at the same price as a room. Granted it was the off season, but hey I will always go back and stay at the Best Western in Cocoa Beach! They also have a private beach where I went Ghost Crabbing. Fun times!

"Terrific front desk staff and nice upgrade as rewards member"

4
30/10/2016

This hotel has a wonderful front desk staff and is very convenient to the Port Canavaral for a cruise. They offer a package with parking and transportation to and from the port. We were upgraded to a oceanview suite as reward members which was really nice. Can't say enough about the front desk staff. Package includes a full breakfast. Highly recommended

"Average family stay"

3
28/10/2016

This hotel did well to suffice for our weekend on the beach. It's close to the beach, just a short walk through parking lot. Great beach to find shells in the AM. The only downside was there was a strong musty wet odor to the room. The hospitality was good. The Breakfast was great for our family; kids enjoyed making pancakes! They also enjoyed some time in the pool.

"Enjoyed our mini vacation in Cocoa Beach"

4
28/10/2016

We stay at this hotel whenever we are in Cocoa Beach. The location being right on the beach is great. Right next to the pier. The beach tower has private balconies which directly face the beach. Very relaxing and enjoyable.

"Impressive!"

4
27/10/2016

Stayed at the Best Western Property shortly after Matthew I have to say I was impressed with the look of the property considering what they had been through. Everyone was very upbeat and helpful and apologetic for any inconveniences which I found I had none. Spent a lot of time at the beach which was great a little rough Seas but that was to be expected after the storm. Hung out at the pool that's has a small Tiki Bar the bartender Paula was amazing and friendly and apologetic that she had no ice cream that day. I would definitely come to this Best Western again.

"Very good hotel for a couple of nights"

3
26/10/2016

We chose an Ocean Front room in what they call the 'Tower' (Not actually that high). The room was a good size, well equipped, clean and comfortable. There was a small balcony overlooking the beach giving superb views of the sea and the Cocoa Beach pier. Service was great - on arrival the air con was not working but within a couple of minutes the engineer was at our room to fix it (satisfactorily). To be honest the included breakfast was not very exciting. There are a couple of nice smallish pools outdoors.. Our stay was just before hurricane Matthew and we hope that the hotel did not suffer too badly.

"Overall nice place with helpful staff"

3
25/10/2016

Paula at Tiki bar in pool area was great made being at the pool area fun. the staff was very helpful to fix the problems I had with my rooms (had to be changed to three different rooms. breakfast was an asset in the morning.

"vacation"

4
24/10/2016

Jamie K and Sabina at the front desk were very helpful and Excellent employees. Very friendly and informative Helped us to plan our trip to Kennedy Space Center and other points of interest in the area.

"FRONT DESK CUSTOMER SERVICE"

4
23/10/2016

We really enjoyed our recent stay at cocoa beach, their agent, Stanley was very courteous at our check in. I would say with out a doubt, the guy sets the pace during our recent stay in cocoa beach to help you with room selection and or incoming service He goes the "extra mile " to help you and explain places to visit and see while in vicinity of Cape Canaveral and places to see. We really enjoyed our stay. Morris B

"Fantastic Views and Location"

5
23/10/2016

My husband and I had our first visit to Cocoa Beach FL for our Anniversary. We had an issue with our room when checking in but Sabina at the front desk was very professional and went out of her way to make our stay extra special when she upgraded our room in the Beachfront Building. We had fantastic views with a large balcony where we could see several Cruise Ships coming in and out of the Port. The Port is only 8 minutes from the Hotel which also offers many restaurants and bars. The breakfast was fantastic at this hotel and the manager Anna who runs the breakfast went out of her way to welcome us. When she found out it was our Anniversary she made it very special. Special mentions also for your maintenance crew who went out of their way when we had a small issue in our room. Melissa and her crew in housekeeping were also wonderful. Lounge chairs and umbrella rentals are right on the beach at the end of the walkway to the beach from the hotel. We enjoyed the Pier which was a very short walk from the hotel with restaurants and a snack place for hot dogs, etc. There are also a few other restaurants within walking distance of the hotel and plenty with a short driving distance. The Tiki Bar at the Pier was great for drinks and watching surfers. There are even rocking chairs on the pier to relax. We will definitely come back and stay at this hotel because of the location, rooms and staff who make us feel very welcome for our first visit in Cocoa Beach.

"Great Hotel!!!"

5
22/10/2016

We had a beautiful view of the ocean from our balcony, and from the big window you could see it from the bed- which was soft and comfortable. The staff was very friendly and helpful. The room was clean and simply decorated. We were walking distance from the pier, the beachfront was clean and inviting.It was overall a great experience and I would recommend it to any of my friends going down there. We will be back!

"Excellent value for money"

4
21/10/2016

This was our fourth time staying at this hotel. The location is ideal right on Cocoa Beach next to the Pier. I was upgraded to a suite on arrival and it made the whole visit much more pleasurable. The staff are excellent and the facilities are second to none. The free breakfast is quite substantial and of very good quality. I will certainly stay here again.

"Beach vacation "

4
20/10/2016

Reserved a room in the Tower on the beach. The room was perfect. Two beds and a couch pull out. Beds were comfy. Ur we didn't try the pull out. Balcony overlooking the beach is perfect. Two tv's with great pictures. Microwave and fridge. The main pool was practically empty of people and the grounds were kept clean. This is the third time we have stayed here and will come back again.

"Great week on the beach"

4
19/10/2016

First time we stayed here. Got one of the beachfront rooms. We arrived just 3 days after Hurricane Matthew. Not any damage at hotel, still some debris from trees and such. Room very clean, staff extremely helpful and friendly. Special shout out to Stanley, he is a great guy. View of beach and ocean from our room was outstanding. Pool was great. We will be back!!

"Great time."

4
19/10/2016

Staff very helpful. Very nice. Have a good room, lovely oceanfront view. Food ok for a large crowd that they feed. Had a super time. Girls weekend. Clean beach. Very close to pier, which was fun sitting in the rockers was great with a beer..

"we were very pleased with the Best western at Cocoa Beach, Florida"

5
18/10/2016

We have always enjoyed our stays at the Best Western at cocoa Beach, Florida. The manager makes us welcome as do all the other staff. The beds are very comfortable. The breakfasts are excellent. The location is ideal. The pools are clean and well maintained.. The parking lots are will lighted and cared for.

"Outstanding service"

5
17/10/2016

I am disabled and the entire staff starting at check in couldn't have been more helpful. I did need assistance twice and they were there to assist within 10 minutes. The staff was polite and extremely considerate. I would visit this location the next time I am in the area.

"Cleanliness and comfort at a great price!"

5
17/10/2016

One of the best places we have ever stayed in, it was clean, very comfortable and the price was great ! We had an awesome ocean view from our balcony and the staff could not have been more accommodating! Every staff member we dealt with or even passed going in and out was smiling and spoke to you. It was a wonderful experience!

"More than meets the eye"

4
16/10/2016

After spending three days at an onsite hotel at Universal Studios, we felt a bit apprehensive when we approached this complex. The buildings are old and as a result, felt a little sketchy when we checked in. But we were set at ease when the staff went out of their way to be accommodating - very friendly and welcoming. We got to our building and again, felt a little wary based on the 70s era decor and layout, and obvious physical wear on the building's exterior. However, it was quickly apparent that the staff was attentive (we broke a bottle on the tile floor within the first 15 minutes as we moved our groceries into the kitchen area) and our comfort was their goal. Someone was at our door with cleaning supplies and extra towels promptly despite our being a few blocks from the main building. It was clear that the facility was a favorite of families as there were families with children all around us. However, it wasn't loud at all. We greeted people, we saw them come and go, but it was as if we were the only people there. Did I mention we were one block from the beautiful Cocoa Beach? The location could not have been better unless we were in the beachside building. It was a short walk to the Cocoa Beach Pier with food, drink, gift shops and music. The first night was magical. The Space Center was launching an unmanned rocket. At dark, families gathered on the sand with their blankets, kids in their PJs, and eagerly anticipated the launch. In the distance the pad was lit up like a beacon and next to us we could hear the waves lapping the shore. There was a murmur around us, as people were talking and laughing quietly. When the rocket went up like a little fireball (or more like a falling star climbing in reverse), the oohs and aahhs were so sweet. It was a perfect, starry night, with wispy clouds almost obscuring the rocket from view at times. As it began to disappear, we all applauded, and there was a chant behind us of "USA!" It was a magical moment. We watched a rocket launch at the space center the year before but this was so much better. I recommend timing your stay at this hotel with the NASA launch calendar! The continental breakfast maybe wasn't so magical but the selection was well-stocked each morning despite how busy it always was. We enjoyed the heated pool once as an alternative to the beach late in the afternoon. I wish I could remember our room and building, but there were three of us and it was very roomy and the beds were comfortable. The room had a round table and chairs, a generous bar area with sink, fridge, coffeemaker and microwave, and a big closet for storage in addition to the chest of drawers. All in all, a great stay at an understandably dated facility. Cleanliness, friendliness and location are all working for this hotel.

"Classic American motel, raccomanded"

4
16/10/2016

We stayed only one night. Classic american motel, but very well equipped. Fine swimming pool (we didn't use it). Extremely close to the beach. Quiet, absolutely not disturbed by noise. Kind and helpful staff. Beautiful, clean and quite spacious room, equipped with kitchen. Breakfast not so various, but we were there the day following hurricane Matthew and they were having some troubles with deliveries. We felt lack of soya or almond milk, as we can not use caw's milk.

"Great stay!"

5
16/10/2016

Myself, my husband & 4 year old son stayed here a few days before our cruise. Front desk staff, breakfast servers & housekeepers were all great! Our favorite was Paula at the pool bar! She was very kind to all of us & our son loved the ice cream!! We had a room with a balcony which was very nice & comfortable. Great location for walking to entertainment & great restaurants. Thank you Best Western for a great start to our vacation! We would def stay again!

"First Stay Here"

4
15/10/2016

Liked the location on the Beach. Had some great hot dogs at the Pier. The only bad things were the room had a smell and the internet in the room wasn't very good. Stayed the night before our cruise right before the hurricane. Got a coupon for 35% off parking at the terminal. If you are doing the same, be sure to ask for the discount! We will be returning next year before our next cruise.

"Great Place"

4
14/10/2016

We were here right after the hurricane. They did a great job of accommodating us during clean up of the island. Jamie AT THE FRONT DESK was OUTSTANDING in taking control of the situation and attending to our needs. The pool was very nice, the beach was fun and our room was clean and well appointed.

"Vacation"

5
13/10/2016

The folks that run this hotel are outstanding. After Hurricane Matthew hit they offered us a room price matching the rate for the hotel we were to check into but had to stay closed...no electricity. The Best Western had no internet and no TV but the folks in the office and the ladies who put out our breakfast were organized, helpful, and interested in making sure we were comfortable...thank you!!!

"Beware of your building before you book"

3
12/10/2016

This property is in a great location, right on the beach and right next to the pier. It is convenient for getting into and out of town and located near several decent to good restaurants. The breakfast they serve is hot, plentiful, and in a good location on property... Now, beware of rooms that are in the garden buildings. This property consists of 2 several story "towers" and 3 two-story outside access building deemed the garden buildings. I don't mind outside access, as they are convenient most of the time for easy access. But the wi-fi for the hotel is totally useless in the garden rooms. If you are in either towers, signal is very strong. Also, water pressure is non-existent in the garden rooms. It may or may not be better in the towers, I can't speak to that. The bathroom also had no tub, which made cleaning children after the beach quite an adventure. Overall, a decent property for a short stay where you want unfettered access to the beach. Just be wary of which room (particularly which building) you are booking in.

"Excellent pre-cruise tay on the Beach"

4
11/10/2016

Awesome stay if you are in the area prior to cruising. Hotel was clean, staff friendly, pools were nice and breakfast was substantial. Our favorite thing was being within walking distance to the beach and Cocoa Beach Pier. We would stay here again!

"Stay & Cruise"

5
10/10/2016

2nd time we have stayed here for the stay & cruise package. Great breakfast. Shuttled to the port. Driver waiting on us when we arrived back in port. Nice room, food, and shuttle, for less than the price of parking at the port terminal.

"Excellent service!"

5
09/10/2016

Best hotel I have stayed at in a long time. Front desk staff was exceptional and extremely friendly! We stayed for one night before we left out on our Carnival cruise. Will definitely stay here again! Even the continental breakfast was excellent!

"Rude..girl at front desk!!"

1
08/10/2016

Stopped and left..girl at front desk working..absolutely rude and unprofessional! Different hotel thank you...and you cannot be nice..you shouldn't be in the hospitality industry!! I can never understand how people can be so rude

Matthew K, General Manager at BEST WESTERN Cocoa Beach Hotel & Suites, responded to this review
How horrible to read this. As I read these reviews every day I am used to hearing GLOWING comments about the staff. In fact I am not sure I have ever heard of a staff person being rude. I wish I had gotten some information like a name, time of day or description so I can pinpoint it. If you want to send me an email, please do at [email protected] and give me the information for follow up. I would appreciate it. Also, I encourage you and anyone who is traveling, that if you run into issues just ask for the manager. We WANT you to be happy. It is much harder to do that after you leave. I am not making excuses, but it is possible that she was under some extreme stress from the Hurricane warning and evacuations that were in effect. That is why I would love to know more so I can counsel them on how to handle things better. I am sorry you had this experience.

"Just beautiful"

5
03/10/2016

We were upgraded to a suite which was a huge bonus. Our trip was only for one night but it was a great night. The hotel is just yards from the Pier and it was clean, well looked after and just an overall great stay. My only criticism is that the breakfast was a continental one and many British people expect a cooked breakfast while on holiday. The continental breakfast was lovely, everything was fresh and looked delicious, although I tend to prefer toast and marmalade myself, which was what I stuck with. If ever I return to Florida I may make this my base, we certainly preferred the Atlantic Coast to Orlando.

"Nice stay if a tad expensive"

4
02/10/2016

Nice stay. Very helpful staff except for cleaners. Skipped us twice then didn't return. All we needed were towels and front desk promptly sent us loads when we asked. Rooms were standard for Florida and clean. Extra point for the large refrigerator! Would stay again.

"Dog friendly...good location"

3
27/09/2016

The property is dog friendly and the location is really good. This is a big property with several buildings so getting oriented upon arrival isn't the easiest. It is with-in walking distance of a few options for food and drinks which are also pet friendly. The room was clean and convenient.

"Worst hotel I have stayed in in 11 years of holidaying in Florida"

2
26/09/2016

I have never written a review on trip advisor or felt the need to. However if it wasn't the fact I was visiting my kids who live in viera this hotel would have wrecked my whole holiday. First night myself and my wife where put in a fifth floor room. The aircon units I assume are on the roof as it sounded like there was a helicopter landing on it. I had some headphones in trying to sleep after 22 hour journey and could still hear it. The music from the pier is also on a continual loop all night every night over the speaker system so you can also enjoy that at 4 am if u please. I asked to swap rooms next morning and Stanley the guy behind reception,really nice guy was very helpful and moved us to a 3 rd floor room(only mild helicopter and pier continual music noise now) rooms stained carpets lampshades 90s decor rips in the chairs no safe. Apparently we had been upgraded in which case I feel sorry for the people who aren't. Wi fi shocking unable to load anything on any device anywhere round the hotel apart from Facebook when it allowed me. Pool bar was closed for ten days out of 11. When I enquired why apparently it's out of season....something that wasn't disclosed when we booked.slowest lifts in the universe...it's quicker to walk trust me. Our pool below our block...there's two...wasn't cleaned for 3 days...dead bugs and leaves everywhere. Key cards de magnetised on a daily basis. After being told it was boos they might be near my phone I obviously kept them away from my fone to be then told every single day oh it prob as they are near your phone. You can only change the cards specifically if you booked the room depending on who is sensible on reception ...I was allowed one day as I had I.d but wasn't the next as I hadn't myself booked the room..in fact the woman talked to me like I was 3. It was only when Stanley came to the rescue again and told the woman 3 times he would vouch for me. Stanley was great otherwise I'd have given you one!!! As I said if never written a review in my life so I'm not some serial trip advisor hotel hater there is good and bad points everywhere. This has no good points wotsoever...apart from Stanley!

"Meets simple traveler needs"

4
24/09/2016

Only in town one night, wanted hotel on/near beach without a lot of frills we wouldn't have time to use. This was perfect. It was close to several restaurants and the Cocoa Beach Pier. The staff was helpful to recommend good casual dining nearby.

"Moose event"

5
24/09/2016

Came for the weekend with members on west coast.the staff very accommodating and helpful we've been here before we will next year. Enjoyed the pool area and Paula the bartender was very helpful and friendly. She went out of her way to make sure we were happy.

"Tired and Old in a good location"

3
24/09/2016

This Best Western was a little disappointing. This staff were welcoming, the location was good and the pool bar was a pleasant surprise. The room was the disappointment as it was old and tired in need of an update.

"Stanley"

5
24/09/2016

My sister and will celebrate our 25th year here at this property in 2017. It is our "sister weekend retreat" all these years. We watched it grow from a four bldg two stories with the addition of the ocean front tower and most recently the suite bldg. The most consistent part of our stays has been STANLEY. Over the years Stanley has been our tour director, dining consultant and to most importantly our friend. Stanley is one of the main reasons we keep coming back. Thank you Best Western for an employee like Stanley. And we will see all y'all next September. Patricia Kiesel and Susan Casement.

"Overnight before a cruise"

4
24/09/2016

This hotel was very convenient to the cruise and was very nice. The discount for parking at the cruise terminal was a great surprise. Watching the surfers on the beach was fun too. There was plenty of items on the breakfast buffet to satisfy everyone. I would stay here again if in the Cocoa Beach area.

"Great Place to Stay"

4
23/09/2016

I have a group cruise every September. This September was our third year staying and we will be back next year. The staff are excellent! I work with Cheryl on my group every year and she is fantastic!!

"Big Place, make sure you get the Oceanfront balcony"

4
23/09/2016

Very nice place, perfectly placed next to the pier, on the less populated side. The room was very clean, too clean, the cleaning solutions were a bit strong. Couldn't get a better view of the beach and the pier, cruse ships leaving on Saturday afternoon and returning in the dark at 5-5:30AM. Fun stay. Publix across the street.

"Awesome Stay"

5
21/09/2016

We booked the fly, sleep and cruise package through Best Western. We stayed in a family suite. Everything we wonderful. The Shuttle was there right away when we arrived in Orlando and she was great. The hotel went out of their way to put our bags away since our room wasn't ready yet and let us know when it was. The only complaint which isn't a bad one is the hotel room was across the street from the office, a bit of a ways to lug our luggage. Anyways, the room was awesome, clean. The shuttle was there the next morning to pick us up to take us to the ship and again when we got back. Thank you Best Western Cocoa Beach for helping make this such an awesome trip. We will be back!

"Best Western Review"

3
21/09/2016

Everything was good. They upgraded us to suite. In general nothing bad to say about the hotel or service. But there was nothing specially good either. Pools as not very big, but satisfying. As we figured out later BW located new Cocoa Beach Peers. Some famous place. That may be interesting for somebody. Beach is 5 minutes from the hotel. Internet was not very fast, but we came to rest, not to spend all time in the net. General expression is positive and for that money it was really great.

"Great place to stay"

5
20/09/2016

Perfect location right on the beach. The staff is very friendly. Our room was cleaned daily. We will be back.The breakfast was good and there was always plenty of it. A great steak house is located on the property. Also within walking distance of the Pier.

"Great Stay"

5
19/09/2016

Clean Hotel, Friendly staff, nice breakfast with hot and cold items. The hotel staff were excellent. We will gladly stay here again as it was convenient to the beach and area attractions. There was a grocery store adjacent to the property and restaurants all around.

"Stayed before a cruise"

4
17/09/2016

Great location, steps to the beach and about a 100 yard walk to the pier! It's not fancy, property is a little dated, would give the rooms 3.5/5 but it is more than fine. There are 2 nice pools. Close to a lot of local restaurants and 5-10 minute drive to the cruise ports. They gave us a coupon for 40% off cruise parking which saved us $32! Will most likely stay there again before our next cruise!

"every Year"

5
15/09/2016

I come here every yr and have a blast The staff is always friendly and very helpful. View is great from the beach tower rooms are clean and right there next to the pier. Pool is always warm If u get to catch a sunrise on the beach U will love it from the room on ocean front

"coco beach"

5
14/09/2016

this place is very nice and right on the beach.the breakfast is awesome.it is liket a full service restaurant they have everything.hot food and cold cereals.the area is big plenty of tables and chairs..and I noticed the children were very happy with the selections that were present.

"Nice Over Night Stay"

3
13/09/2016

Although our stay was just one night, I was able to pay for an upgrade of ocean view and we enjoyed our quick get away. The rooms were clean. bedding was clean. Everything was nice with the exception of the AC unit being set at 60 yet running closer to 75. Right on the beach. 3rd floor.

"Impressive for the most part"

4
13/09/2016

We were blessed with an oceanfront in the "tower". Great views and private balcony. Hallway on our floor had A/C issue but that is just a minor deal in my opinion. Check in staff were very friendly and accommodating although she had to seek a manager to clear up a reservation issue where as I had booked on a different site and came to them as a ground floor courtyard room, when I clearly booked a oceanfront tower room. The breakfast is quite a walk from the aforementioned tower and was OK, I prefer waffles over the pancake "machine" there was a good variety of other stuff. If you go early you can avoid the CROWD, they even have an overflow room. All in all we would for sure come back to this Best Western....Good Job!

"Relaxed night before cruise"

5
10/09/2016

Very pleased with our ocean front room; comfortable and great location. Enjoyed the balcony!! Steps from the beach and glad to have the shower available before leaving the walkway between the beach and the hotel. Enjoyed breakfast before taking the shuttle to the cruise terminal. Were able to park our car in a secure lot provided by Best Western, for the length of our cruise. Always nice to save money.

"Roach hotel"

2
09/09/2016

I have just had a two night stay at this hotel, it would not have been my first choice but family members had already selected this hotel for their vacation. Our one bedroom suite was ok, older and was in need of up dating, the curtains ( covered in large mystery stains) the carpet not very clean and the room had a funky smell. The bathroom was a bit rough looking. The shower curtain was badly ripped and dirty. On the second night we discovered a very large number of fast running cockroaches, in the cupboard under the sink, running over the furniture in the bedroom and bathroom and they had even got into our personal items. After retrieving my tooth brush from my soap bag I also discovered they were on my brush! The whole hotel has a very odd smell. The close position to the beach is wonderful but that alone would not warrant me making a return visit.

"Very Satisfied"

5
09/09/2016

Very satisfied with concern of Supervisor Michelle at BW Cocoa Beach when i fell in tub.Offered medical and comped my night stay even though i wasnt hurt and did not expect it.Thank you for the service above and beyond.

"Best family trip "

4
07/09/2016

Staff is very accommodating. We came in a little late that night. And they had upgraded us to one of the ocean view rooms. You must request for the oceanfront room, because it's way worth it. The only bad note that I have for the hotel, is that the breakfast is in the other building where you have to walk about 300 steps. good thing when we went there was great weather otherwise it would have been a bummer during the rain.

"labor day getaway"

5
06/09/2016

It was are 5th time here always wonderful cant wait till next year. Everything about this hotel is perfect we love it so much you can walk to everything you need. Publixs is right across the street for all your grocery needs

"Tower needs Updating"

3
06/09/2016

Stayed in the tower because wanted ocean view. the view was lovely but the room was marginal considering the price that we paid for the Labor day weekend. Had problem with room keys, hair dryer, a/c unit, and bugs. also found the bedding and mattress to be worn and sub par to other hotels of this range. On the good side, other guests told us the rest of the hotel had nicer rooms and the staff was excellent.

"It has to be refurbished!!"

3
02/09/2016

Let's start with the best: If you take the ocean view rooms there's no hotel closer and with a direct access to the pool than this one. So the price around 150$ for a double queen sea view (AAA-discount) sounds reasonable. But the bathrooms are really old now and the A/C reminds at the good old days but prevents you from sleeping. People are friendly, breakfast is a good standard, but please Best Western, invest some money to refurbish the rooms, then you are 5 stars again.

"Great personal service"

4
01/09/2016

Staying at the Best Western in Cocoa Beach has been a great experience! The staff at this hotel definitely want you to be happy with your accommodations. Jamie at the front desk worked and did everything possible to give us the best room she could. We ended up with an ocean view and private balcony. Such a beautiful view and hearing the ocean waves at night is so peaceful and relaxing. The rooms are clean and comfortable, roomy and a large screen TV.

"Great location and friendly staff!"

4
31/08/2016

Overall, we were very pleased with our stay here. After check-in we received a phone call from the front desk to ensure things were all right and our questions were answered. The pool was very nice and there is a poolside bar, although its hours were not consistent. The location is great, just a short walk to the beach and Cocoa Beach Pier. A nice hot breakfast is offered daily until 10am.

"Could have been so much better"

3
31/08/2016

Upon check in staff was friendly. We reserved an oceanfront room, it was hedge front you could not see the ocean. Room was on "third floor" which is second floor. When you get off the elevator the stench of moldy, mildew hits you in the face. The room had a caved in chair, sand in the bed and you could not see the ocean when you walked out onto the balcony. I asked the next morning to change to a higher floor and another room, I was told there was not one available to move to. We encountered other guests that were checking in on the second day going to higher floors. Very disappointed .

"Great place to stay"

5
30/08/2016

Our check-in went smooth and we were surprised with an offer of an upgraded room. We had a balcony and kitchen that was awesome. The location of the hotel was perfect. We could see the beautiful ocean and pier from our balcony. The service and breakfast was delicious and well stocked and loved the size of the room. We never had to hunt down a table like some other hotels I have stayed at.

"As always- great place"

5
27/08/2016

Really wish we could come more often, but make it here at least once a year. Glad we didn't decide to try a neighboring hotel to save a few dollars as we received a free upgraded room upon arrival. Clean, comfy, ocean view from 5th floor. This trip confirms why we will be loyal customers for life.

"Great Place"

4
26/08/2016

Chose Best Western for proximity to beach & walking distance to restaurants, pier etc.. Room was oceanfront tower jr. suite 5th floor. Room was very clean & spacious, great views. Found hotel staff to be friendly & helpful. Would definitely go back.

"Great hotel right on the beach.."

4
24/08/2016

We stayed there the night before our cruise, the rooms were very clean. They give you a good breakfast in the morning and the pool is very nice. We were very lucky because there was a rocket launch in Port Canaveral, we all watched it launch at 1:26AM. The beach is right there and it gave us a great view. In the morning we had their shuttle take us to the cruise port which was only 3 miles away, they charged $6.00 per person. If we ever cruise in the area again, we will definitely stay here.. Also, we had dinner at the hotel restaurant and it was very good...

"Very welcoming"

5
24/08/2016

It was a very clean and welcoming. The staff was very helpful and friendly. I love that I could relax on the beach after a rough day in the field. There are many hotel's that I have stayed at in the past but this one is by far one of he best ones.

"The front desk guy steered us wrong."

2
22/08/2016

We were seeking to book a reduced rate at this hotel and instead of getting the hotel, we got one at Cocoa (not Cocoa Beach Hotel & Suites). We suspected the guy knew this, but didn't tell us otherwise Tourists don't typically know there is a difference between Cocoa and Cocoa Beach -- but there is, and the hotel we ended up with was 12 miles away from this hotel. Bummer.

"another review"

5
22/08/2016

I'm reviewing this hotel again after staying here numerous times. Great location on the beach comfortable and clean room and a good breakfast.The hotel staff is great from the maintenance crew to the cleaning crew.The people working the front desk are outstanding always going above and beyond. I have never had a bad stay at this hotel and always look forward to staying again.Give it a try.

"Loved the location and hotel!"

5
21/08/2016

Would definitely stay again! We stayed as grandparents with our 6 year old granddaughter who loved the beach! Easy to find location. McDonalds, 7-11, and many others within a couple miles. While waiting for our courtyard 2Q room(we arrived before 4pm), I saw where the OF rooms were and changed my mind. Front desk able to accommodate us in the multistory OF building. There are about 4 buildings that make up this property (possibly former hotels now all the BW). 1 minute walk to pool--clean and warm, and there are 3 pools to choose from! 3 minute walk to "Suites" building (OV but NOT Oceanfront)to hot/cold breakfast. Pretty good! Pancakes, eggs, bacon, yogurt, hard boiled eggs. Beds comfy, rooms clean, always felt safe. Staff very friendly. 3 minute walk from our building to the Cocoa Beach pier which has restaurants. Easy 8 minute drive to Port Canaveral. Ron Jon's 3 minute drive. We visited The Dinosaur Museum. It's good for about 30 minutes of fun--old time video arcade--free with admission ($5 adults, $8 children--no, that's not backwards).

"Average"

3
21/08/2016

Room was clean, staff was helpful and friendly. Convenient location to night life. Good for the money. Did not like the locking of the thermostats as we like the room as cold as possible but otherwise ok.

"Good location, good stay"

4
20/08/2016

We had an enjoyable overnight stay, and would return to this location. The staff was helpful, the room was comfortable & clean, and the view from balcony was great (ocean view room, not ocean front). There was great variety of options at the breakfast buffet. There were umbrella and chair rentals available on the beach (we took our own, so I do not know the prices).

"Great location"

3
20/08/2016

This hotel was ok as I stayed in the suites tower. The room was clean but not real nice. Furniture needed upgrading but our housekeeping staff was very friendly along with the other hotel staff. Very convenient to the beach with a nice walkover. The elevator was very busy and you always had to wait. The pool was nice and nice temperature. The breakfast was typical hotel frozen stuff and I think everyone in the city eats there as it was crazy busy. They need more coffee stations so people could get there coffee and get out.

"complied to my request"

5
19/08/2016

Was able to get a junior oceanfront suite with my request for a room on an upper floor to admire the ocean view . Room was very clean and the staff was very friendly. Was even able to get extra towels immediately. Breakfast was hot and plentiful. A variety to satisfy most (my daughter only eats organic....so she is a hard one to please at times) But having a supply of fruit was acceptable to her. Loved the Happy Hour on Thurs. night....never been to a Hotel that did that....what a surprise. Will reserve a room at this hotel again

"Great location, amazingly clean"

5
18/08/2016

We had a great stay here. Great staff. Excellent location (oceanfront balcony room). Kudos to the maids for keeping this place so clean (not easy to do with a beachfront, sandy location). Best scrambled eggs we've ever had. If I could change only one thing, it would be to use a little more air conditioning in the breakfast area. I would definitely stay here again.

"we were very pleased with the Best western at Cocoa Beach, Florida"

5
16/08/2016

All the staff were very helpful and kind to us. The beds were very comfortable and the room was well furnished and clean. The breakfast was delicious and varied. All the food was hot and well prepared.. We also enjoyed the Happy Hour on Thursday afternoon. We highly recommend the Best Western at Cocoa Beach Florida.

"night stay"

5
15/08/2016

Stay one night went to space center . pool was clean can walk to beach nice area publix across the street. Breakfast was good 1 elevator if busy you have to wait staff nice saftey deposit box at front desk would be nice in room. we had fridge sink in room

"Great hotel"

5
12/08/2016

This was our second stay at this hotel. We love the larger rooms to accommodate our family of five. The rooms are clean, common spaces are also clean. The front desk staff was friendly. We love being so close to the beach, and this time we stayed in the ocean front tower and enjoyed the amazing view! The location is great, close to restaurants and a grocery store.

"Beach day/cruise stay"

5
12/08/2016

Perfect stay. We chose to stay here night before cruise so we would be very close and not have any extra driving. Added bonuses were the beach is directly behind the hotel and staff are more than hospitable, wonderful Customer service AND big clean rooms. Will definitely stay here again.

"Quality lacking for cost"

3
11/08/2016

We were placed in a dark room with a view of bushes. Website pic shows building with either beach front or view, but only available in 1 of 5 buildings-which of course was full already. Room was just ok and not equal to cost. The staff was pleasant and helpful and the breakfast was great.

"Family Friendly"

5
11/08/2016

First time in Cocoa Beach and we stayed in the Family Suites building. It had a nice big balcony and you could see the ocean. Short walk to the beach. Breakfast was good. Staff was very friendly and went out of their way for you. The room was nice but the bathroom small. I wish they had a bigger bathroom. The beds and sheets were soft and clean. My only complaint is that the pillows were very lumpy...like they had been through the wash one too many times and the curtain that covered the sliding glass door was very dirty and a big rip at the bottom of the curtain. Since watching Hotel Hell I always check the room filters now and the room we were in had a very clean filter! The room was very quiet to sleep in. We enjoyed our stay and would come back to this hotel. Shout out to Stanley at the front desk as he went out of his way to help us and make us feel welcome. If you are a family looking for a nice big room to spread out in, a good free breakfast in the morning and a nice beach to play in then I would recommend this hotel.

"Great option in Cocoa Beach (and it's next to the beach!)"

4
11/08/2016

We had a good 2 night stay here (2 adults and an 8 year old). The hotel is made up of a few buildings and has two pools, one with a bar. The pool was pretty warm but I imagine that has more to do with Florida's hot summer weather than them actually heating it, or at least I hope that was the reason:) The hotel is also right next to the beach, just a short path away and really close to the Cocoa Beach Pier. The rooms are comfortable and come with a mini fridge. We did have some issues with our toilet but maintenance responded very quickly the two times that we needed them. One thing that we would have liked to see was a mini safe. We feel much more comfortable leaving valuables in our room when we have one. Hopefully, this is something they can look into. Breakfast is included with your stay, which is always a good way to start the day. It's pretty much what you would expect from a Best Western, ie cereals, breads, bagels, eggs, bacon, fruits, yogurts, tea, coffee, etc. The only thing missing are the waffle makers, something my son and I enjoy using, though they do have these automated pancake machines in their place. Just not the same:) A little additional information for your stay: - Umbrellas and chairs can be rented on the beach from vendors not associated to the hotel. Keep in mind that there is no natural shade available, but you could sit under the pier. - There is a Publix grocery store across the street. We had bought a Styrofoam cooler from Walmart and filled it with ice to keep our food and drinks cool when going out for the day. - You can watch rocket launches right from the beach. It's pretty spectacular and strongly recommended! There are closer viewing spots but ours was at 12:30 in the morning so it was convenient being able to walk back to our room when it was over. - The hotel wifi is very good, even around the pools. - They do have some charcoal bbq's available for use but I'm pretty sure you need to supply your own charcoal. But, still an option if you are interested. - If you arrive early, they will give you access to the pools. - If you are staying for a bit, consider renting boogie boards, surf boards, etc. The waves were pretty good. There is a Ron Jon Surf Shop is a short drive down the road though I imagine there are other places as well to rent from. Have a great stay!

"The BEST Hotel on the Beach"

5
10/08/2016

Living in Florida for over 30 years we have stayed at most of the hotels..... Best western cocoa beach offers all of the BEST and for the best prices!!! The staff is FANTASTIC a big thank you to Mr Stanley what a wonderful person and staff member of this hotel... It's always special to feel like ur being taken care of!!!

"good property for beach vacation"

3
09/08/2016

Our room was worn but clean. We were there for a beach wedding and reception in hotel restaurant. For the money, dinner servings were very small and service was not good because of slowness of kitchen. Bride and groom and head table were not served first and half the party were finished before other half were served, including the bride and groom. We were not impressed and will probably not go back.

"Great spot on beach"

3
09/08/2016

Good budget hotel, although communal areas are tired and in-room air conditioning units very noisy, meaning disturbed sleep! Overall however good value for money, and reception staff incredibly helpful and accommodating.

"Very Pleased"

4
09/08/2016

Our room in building B was nice, nothing spectacular, but nice. Much better than some other hotels that I have stayed at. It was very close to the beach!! The Free HOT breakfast was good, same selection daily, cereal, eggs, sausage, toast, oatmeal, English muffins, pancakes, yogurt, bananas, apples, oranges, and juice. Anytime I need something brought to the room it was there within 10 minutes. The only complaints that I hav, which are more of annoyances are the water pressure in the shower was terrible and the top bed sheets were very rough. Other than that I am very pleased with the overall accommodations and price! Would I stay here again? Absolutely!!

"Loved it so much we'll be back next year"

5
08/08/2016

I'm surprised at some of the bad reviews. We were here for four days and it exceeded our expectations. Everyone we met who worked there from the front desk to housekeeping to the grounds crew were so nice. We loved it so much we've booked a return trip and plan to have our wedding on the beach in front of the hotel next July. This is not a 4 star resort but it met every need we had, from cleanliness, to location, to customer service.

"THANK YOU FOR DOING SO MUCH TO MAKE OUR WEEDEND SO WONDERFUL"

5
08/08/2016

I reserved rooms for my group for the weekend. They gave me a great roorm rate Helped so much with everyone making it easy for them to make their reservations and kept us in the same building. But when we got there the staff went so much out of their way to make it all work. They were ready for us and filled our needs, HELP us to prepare our big dinner for 22 people. When the rain made the pool area unusable they opened the breakfast room, without delay or any problems THANK YOU SO MUCH.

"Will not stay here again!"

2
05/08/2016

Let me begin with I've never given a hotel such a poor review, and I've submitted lots of them. Apparently I did not properly read the reviews on this hotel. Let me begin by stating this "hotel" has multiple properties. We obviously received on the the crappy motels. I don't generally have negative comments about hotels- so this tells you currently reading that his hotel had to be a relatively poor property. Negatives: We were in the "B" building. Just viewing the site the hotel boasts that it has beachfront views etc. The motel we were stayed in does not have a lobby and is a "walk up" type room. Had I known that we certainly would NOT have stayed in the room. I went back to customer service to ask if we could pay for a indoor room and they were all sold out. The room was very small- and was moderately clean. There are (we are unfortunately currently here as I write) stains on the walls, the carpet doesn't seem clean and the bathroom floor has hair that is not ours on the floor. We used the laundry facilities and the washer did not wring our clothes on the spin cycle. My husband had to hand wring the clothes prior moving them to the dryer. We made customer service aware and they only offered to notify maintenance. Positives: The properties are close to the beach, we walked to the beach in less than five minutes. Our children had fun swimming in the pools, although they were VERY cloudy. The hotel offers parking and shuttle service. Overall- I would never stay in this property again and I would NOT SUGGEST THIS PROPERTY FOR ANYONE ELSE. The sad thing is we recommend this hotel with friends that traveled with us based on the previous reviews. Prior to our arrival we stayed in a Hyatt House for almost half of what we paid and it was so much nicer and well taken care of.

"Did the job"

4
04/08/2016

Stayed in a 2 queen suite with ocean view, on arrival all OK and found room as expected but view was beyond expectations and never lost the joy of watching the view. We had no problems with noise but perhaps the room was starting to show some signs of wear but for 3 days did the job ok. Shower was fantastic though constant hot water whenever. I enjoyed my stay in this room.

"do NOT stay here"

1
02/08/2016

I've stayed at several different best western locations, but this one is the worst. It needs a serious update/remodel. Everything appears old and worn down. it's great that it's right on the beach, yet the poor customer service and room conditions were not worth the proximity.

"weekend getaway"

5
01/08/2016

we enjoyed our stay at this property. it was our first time and will be back again. We stayed in a pet friendly room that was clean and comfortable. Great location close to the Cocoa Beach Pier and beaches. several good restaurants close by also.

Tom H, Owner at BEST WESTERN Cocoa Beach Hotel & Suites, responded to this review
William B. Glad to hear that you and your pet enjoyed your stay with us. Our pet friendly policy is just another reason to stay at our Best Western Cocoa Beach. We look forward to hosting you again on your next visit to Cocoa Beach.

"Just OK"

3
01/08/2016

Stayed at this location with friends, room view from the suite was best part, staff was friendly, location was great, walking distance to beach, pier, grocery store, shopping, restaurants, etc. Pools are small.

"Very helpful!"

5
31/07/2016

Our stay was wonderful. Michele was very helpful and got all 5 of my family's rooms close together despite the hotel being busy. She made sure our stay went smoothly and answered all of our questions about the area! We will definitely be back! Great customer service!

"Needs updating & is very noisy"

2
30/07/2016

Service; welcome; linen; cleanliness very good. Noise & smell awful. Felt I was on a flight path with the air conditioning noise, non smoking room that smelt otherwise, didn't feel safe in room on lower floor, windows flimsy. Bad points outweighed good points. Location & pool Good. Bad nights sleep!

Matthew K, General Manager at BEST WESTERN Cocoa Beach Hotel & Suites, responded to this review
Thank you for your review. I am so happy that you shared your experience with us so we can be the best we can be. The windows, doors etc. are all dictated by building code and brand standards. We are fully compliant and there is nothing different about our windows than any hotel. Same type of mandated construction. Our Florida air conditioners take a beating. We have hundreds in use every day and our dedicated maintenance team has a diligent service program to keep them up and running. Very important when it is 95 degrees outside in July. However, it is possible for a fan or something to fail while in use. Had you reported it, we would have gladly replaced the unit quickly or moved you to another room so you can rest. I am so sorry we did not get the opportunity to correct it and make this right for you. The last thing we want is for someone to not sleep well. I hope you get the chance to come to the area again and give our hotel another opportunity to serve you.

"disappointed"

2
30/07/2016

great location...price great...but room had odor....needed to call for service the room ...needs an update!! the people were extremely nice and more than helpful however the room is very moldy smelling and we needed to get a air fresher that they were more than eager to give you??this tells me that this is a on going problem...

Matthew K, General Manager at BEST WESTERN Cocoa Beach Hotel & Suites, responded to this review
I am sorry you encountered an odor issue at the hotel. Yes we have air freshener but we use it for our closets where we store dirty linen and trash in each building so that the smell is contained and easier to walk into and service. We were happy to provide it since it was requested. We will review your room and see if we can determine the cause of any smell that may not be the norm. We appreciate the feedback and hope you come back soon.

"Not as comfortable but clean"

3
29/07/2016

We stayed for a couple nights in the standard room with double beds on the ground floor. Great hotel location as it was literally steps away from the access to the beach. Close to the Pier and Publix, a super market, if you want to purchase water and prepared food. Beach area is absolutely stunning. The room was ok, kind of older motif but it was clean. No bath tub and gym type shower ??. Overall, I'll stay at the tower with the suites next time and pay a little more. FREE great breakfast!

"Great Experience "

5
28/07/2016

This is my first time staying at a Best Western since the 1980s. Jamie at the front desk was very helpful and nice. We got an ocean front balcony room and the view is incredible. The room is very clean and updated. You can rent chairs and an umbrella at the beach right in front of the hotel. Cash only. I am very pleased with Best Western and our room. The pictures were taken from our 6th floor balcony.

"BEST WESTERN IS THE BEST CHOICE AT COCOA BEACH"

5
28/07/2016

We have been staying at this location for six years now and will be making reservations for our 7th year in the near future . We take a shuttle from the Orlando airport and dont have to deal with a car during our whole stay here .We stay in the suites which works perfect for us with the 2 rooms and a kitchen area . The free breakfast is right down stairs so you can eat there or carry a plate to your room and enjoy the balcony and watch the sun rise .There are 2 pools to enjoy ,walks on the beach and a pier for restaurants next door .With our choice not to have a car there is also a Publics grocery and liquor store a block and a half away .Besides restaurants within walking distance the are cabs -see front desk for suggestions .BUT one of the best parts of this hotel is all of the staff. From Stan the man who checks you in with a smile ,there is Joe who my husband nicknamed "Dynomite "what a great personality ! Nick and Hamilton have been a great help to us both during our stays .Thanks!

"Perfect for a group"

5
26/07/2016

We looked at every oceanfront hotel in Cocoa Beach and the Best Western was by far the best choice for our family reunion. One hotel was very nice but did not allow children. Another hotel could not work with our long weekend type schedule as it was a timeshare. The BW has a variety of room types to fit all needs and budgets. The hospitality room we used as a gathering place was the clincher. Location great. Walking distance to the Pier. Right on beautiful beach. Very helpful and courteous staff. We even got a phone call shortly after checking in to ask if everything was all right. Great free breakfast. Too much to say in 400 words. We shall return!

"Great Location"

5
25/07/2016

I was very pleased with my stay. The room was very clean and comfortable. It was very roomy and had a wonderful kitchen to use as well. The location is great right on the beach. Just a short walk to the pier where there are shops and restaurants. Check in was easy and the staff was very pleasant. I would definitely return to this location.

"Good customer service"

5
25/07/2016

We stayed here in June 2016 and by an error on our part arrived the day before our actual booking. Stanley, I think that was his name, was very helpful and sorted an additional nights stay for us. We had an ocean view room which was lovely and space to sit on the balcony and watch the sea with views of the pier which is a short walk away. Would stay here again.

Tom H, Owner at BEST WESTERN Cocoa Beach Hotel & Suites, responded to this review
Lyntonb Glad to hear that you enjoyed your stay with us at the Best Western Cocoa Beach. Our guests love the ocean views from the rooms that have them, and the proximity to the beach and Cocoa Beach Pier. We hope to host you again on your next stay in Cocoa Beach. Kind regards, - Tom H

"Fantastic Hotel"

5
25/07/2016

Very lovely rooms, comfortable beds. The staff are all very friendly and helpful! The breakfast that is served complimentary every day is very well presented and tastes fabulous. The pools and surrounding areas are very well maintained and relaxing to use.

"Budget Hotel by the Sea"

3
25/07/2016

I booked online, a junior suite in the tower---closest to the beach. I wanted an oceanview and was not disappointed on the eighth floor! Check in was a breeze, staff was very friendly and helpful. The room was comfy but needed a bit of updating. The door to the balcony stuck probably due the humidity. Speaking of humidity, the a/c struggled to cool the larger room and it took some time to cool off after the sunset. The room had a fridge/microwave and three sinks. Pull-out couch standard so it can easily sleep 6 comfortably. The hotel has several buildings to include check in. Breakfast is served in another building so plan accordingly. I concur that the breakfast was good but not great, crowded and a bit warm. We tried both sides but agree that the hotel knows the occupancy and should open up both breakfast rooms when crowded. You are close to the pier which has restaurants and public parking and chairs, umbrellas, and surfboards can be rented right on the beach. The staff would likely give you a parking pass for any short-stay guest visit. Overall it is decent hotel right on the beach for short term stay, but you may want to look at condo rentals if you want a longer-term stay.

"Surprisingly beautiful"

5
25/07/2016

Excellent location 2 minutes from the beach, kind staff and big and comfortable rooms. Every time we needed anything from the housekeeping we were attended in less than 5 minutes. The breakfast can be improved for sure.

Tom H, Owner at BEST WESTERN Cocoa Beach Hotel & Suites, responded to this review
Trusted777 Thank you for complimenting our Best Western Oceanfront Hotel & Suites as "Surprisingly Beautiful." While a mature property, we work very hard to maintain our offering, constantly renovating our hotel. Our location on the beach and next to the Cocoa Beach Pier is one of the best in town. As you know, we serve a full, hot, complimentary breakfast to all of our guests including choices of fresh juices, several cereals, scrambled eggs with a choice of meats, and different types of breads. I am sorry to hear that the complimentary breakfast did not meet your expectations. Kind regards, Tom H.

"Good location but...."

3
24/07/2016

It is steps away from the ocean and a really nice pier, and I thought their breakfast was above average. However, I left my nice tennis shoes here, and called the next morning as soon as I realized they were gone. They promised to call back, and never did.

"Great stay!"

4
24/07/2016

This is a great hotel by the sea! The staff were friendly especially Stanley at the front desk! The beds are comfy and the room was clean. Our room was very close to the beach so it was a short walk to the ocean. The breakfast was yummy. They offer pancakes, toast/English muffins, fruits, eggs, sausage, muffins, porridge, variety of cereal, coffee, juices, etc. We had a lovely stay and the price was reasonable.

"You get what you pay for "

3
24/07/2016

We booked a couple rooms for a little getaway. To begin with, could not say enough about the front desk staff or the staff in general. All that we encountered were pleasant and helpful. It goes downhill from there. To begin with, I would not recommend this place to families traveling WITHOUT small children, as you will feel left out. Lots of kids everywhere, and if you want that sort of environment without them, go elsewhere. The rooms were clean and beds were comfy, but we did have a bit of the rotten egg water smell that was present ( common in some areas of Florida- bring bottled) as well as a few other little things that were a bit below standard,. Not trying to nitpik, but some things are expected even at the two star level. Ice is only available on the second floor at the machine on the left - the right one never worked. The elevator to the machine is a story in itself - they should consider it a sauna, as it is hot and extremely slow, especially during the day when their staff is also using it. They need another one badly. The room where breakfast was served was also hot - they only use it once a day so I would imagine that is the only time it is cooled, and not enough for the crowd thats shows up from the many buildings. If the crowd is too big they open an additional room across the hall, which was done a couple of days, usually 15 minutes after it was needed. The breakfast is the typical version of free breakfast, and those in the outlying buildings have a bit of a,walk to get to it. The doors and glass leading to these areas could not be more smudged with anymore handprints- and the NE corner of the pool had a scum buildup along the tiles that was disgusting and had been there for some time. One last note - they allow dogs and we heard a couple of them howling for their owners during the day. Glad I wasn't in those buildings. Anyway, let's wrap it up - good staff - good location - price OK - public area issues - overall 2.5 to 3 stars.

"Carnival Magic Cruise"

4
20/07/2016

I would encourage you try this Best Western on the beach. It is close to the cruise terminal. Only 8-10 minutes to the pier. $8.00 for a taxi. Also the pier is on a few hundred from the hotel. You can watch the cruise ships past by.

"Room For Improvements"

3
19/07/2016

Very Comfortable beds and pillows and couch. Loved the view from our balcony once our room was changed to what we reserved. Great in room coffee. Our Fridge didn't work, our tub hardly drained, Windows were dirty so it did hurt the view from inside. Everything else seemed clean. Rooms and halls need updating. I wish the pool wasn't heated in 93 degree weather.

Matthew K, General Manager at BEST WESTERN Cocoa Beach Hotel & Suites, responded to this review
It seems there was an issue with your reservation which sounds like we got started on the wrong foot (reference "changed to what we reserved" in your review). I hope you reported the fridge and the drain during your stay so we can address these items. You never know in Florida with any refrigeration or A/C when it can become a victim of the heat and die. Impossible to predict when. We do service all of our equipment to keep them running and replacement costs down. Am not happy to here "dirty" window. Especially since you were impressed with the cleanliness everywhere else. I am sure there is a chance for us to get better on that. I will review today with our housekeeping staff, and do a walk through on that building to see if we are getting all the windows we should be. I am sorry we missed on yours. We are a good hotel and do a good job. I apologize for the hiccups during your stay and hope you consider giving us another chance.

"BW Cocoa Beach Hotel & Suites"

4
19/07/2016

We stayed 4 days in the garden view rooms and really enjoyed our stay. The room was spacious with 2 queen size beds. The room and bathroom was clean and I didn't feel I needed to wear flip flops to take a shower. :-) Although we did not have an ocean view, we were only 500 feet from the boardwalk leading to the beach. Perfect! We were even closer to the pool. Pool was ok, a little too warm but at least it was clean. The Cocoa Beach Pier is literally right next door...no need to drive. Publix directly across the street. I would recommend this BW location.

Matthew K, General Manager at BEST WESTERN Cocoa Beach Hotel & Suites, responded to this review
Great review! Thank you so much for writing it. I hear the same thing every day by the dozens, sadly people only want to write reviews most of the time when they are mad. In your case one of our hundreds of elated guests took the time to show us the love and let our future guest know about the hidden gem here on the Space Coast! An affordable, clean. friendly, and family oriented hotel right on a Florida beach! Thanks for helping us get the word out!

"Great location"

3
19/07/2016

Air filters in AC unit in room were extremely dirty. The AC unit was blowing out dust/dirt into the room. The motel is dated. Fold out couch was old and we didn't want to use it. The location was great and the pools were good. It was fair for the price.

Matthew K, General Manager at BEST WESTERN Cocoa Beach Hotel & Suites, responded to this review
The A/C filter you described is unacceptable. I am so sorry you had to experience that. I will immediately check out A/C logs and make sure that no rooms were missed. Clearly an error on someone's part. We have strict systems and guidelines to prevent this. The hotel is an older construction, but our rooms and furnishings were renovated in 2013 and we continue to renovate every year. I think our pictures reflect that. I know it can be a little different walking into a older building versus a new upright multi-floor bog box hotel. But we think our hotel reflects the classic Florida beach side getaway. Much more personal, quaint, and with all the same quality inside the rooms. Thank you for taking the time to review us. It is important. We hope you come back again soon.

"Omg out of date!"

2
18/07/2016

The staff was great but the décor was something to be desired! Old carpeting to old bedding, hard mattresses. The room had a funky smell to it. :( It was a short walking distance to the beach but not far. The breakfast item were the usual, pancakes, eggs (cold), sausage (cold). The staff stood around talking to each other in groups not clearing off the tables. I am a Best Western Rewards member and I would not go back to this Hotel. Which is saying a lot for me.

Matthew K, General Manager at BEST WESTERN Cocoa Beach Hotel & Suites, responded to this review
We are so sorry you didn't like our hotel. We remodeled all the rooms in 2013, and then every year we redo even more. The designs are presented and approved by Best Western. I am not sure what more I can do. The hotel building is an older building in layout and construction, and I think that confuses the perception. But the pictures included on all of our site show the décor with triple sheeting, decorative bed scarves, modern artwork and carpet pattern, as well as flat screen TVs etc. I am concerned about your comments on breakfast. That is not what we are used to hearing, and will address this immediately with the staff to see what may have been off that day. So thank you for that information as we always want to be better. We really value your business and hope you come back to see us again soon.

"Great from start to finish!"

5
17/07/2016

From double-checking our booking to checking us in, Jamie (the female) was great. Per her advice, we upgraded our room (traveling with 2 kids) for our 4 night stay and glad we did! The pool suited our needs and we couldn't get closer to the beach!

"It's OK"

3
15/07/2016

It is a basic hotel with the minimum things to have a good stay. It is not impressive, not luxuriant, just basic to have an OK stay. Close to the beach, close to the Pier with is a lot of fun, at the Pier eat the the Pelican, great sea food at good prices.

"Good breakfast"

4
13/07/2016

Breakfast was excellent with large variety of breakfast items. They even had grits available. Voucher for 40% off cruise terminal parking was a primary reason I stayed here. Cruise terminal is just a few miles north of the hotel. Easy access to roads leading to I-95.

Matthew K, General Manager at BEST WESTERN Cocoa Beach Hotel & Suites, responded to this review
So glad you loved the breakfast! Discounted cruise parking and being the closest beach front hotel to the Port is why many cruisers enjoy our hotel. Please come again!

"Sigh....."

3
12/07/2016

There must have been a great photographer with amazing lighting skills when the room photographs were taken. I was very excited to book this hotel. I was primarily going by the photos which was a huge reason why I did. Being terribly disappointed by what I walked in to is an understatement. However, the kitchen area was nice. The furniture is very basic and appeared dated. The room was dark and depressing. We booked for 3 people. When we opened the couch, it wasn't even made up for us. The sheets and blanket were left in the closet and we did it ourselves. Humph. I will give credit where due and that will be given to the parking and breakfast. They had a pool but we didn't use it. There were a ton of people in it having a great time though. If you are looking for a simplistic beach hotel, I am sure this is what you are looking for. I booked here as a treat for my mom and can't lie, I was embarrassed. Not the standards I had in mind for her. I truly feel we overpaid for one night in the room we had.

Matthew K, General Manager at BEST WESTERN Cocoa Beach Hotel & Suites, responded to this review
Thank you for the review. It seems we did not meet your standards, and for that we are sorry. Out hotel serves a great many of people, and as you can tell from the reviews we have here, they typically leave very happy, many are thrilled. We position our hotel as a great value. We are by far one of the most affordable hotels located on the beach in Florida you will find anywhere. We offer good accommodations, great quality, and superior staff service. I think sometimes when you are an older hotel like ours, people automatically down grade you by saying "it's dated". Well dated does not mean bad. We are a good hotel and serve thousands of happy guest every year. We are an oldie but a goodie! All of the rooms have been renovated within the last 3-4 years and we are scheduling further upgrades the next year. It is a constant effort to make sure we keep the product fresh, and the photos reflect what we offer. As far as the sofa bed not being made I advance, we do not do that. It is not practical to assume it will be used or not used based on the number of people in the room. If leave it made, then there is a chance that beverages or snacks can fall through the sofa cracks and stain the linens. We keep the items sanitized in a fresh bag in the closet for the guest to use at their discretion. Once again, we really are sorry we did not make you and happy and disappointed your surprise. Please travel safe, and perhaps you will try us again someday.

"Great view and location, all else was questionable "

3
12/07/2016

So the location to the pier is phenomenal, and our view was awesome, HOWEVER our bathroom sink was only scalding hot. And there are cockroaches. I brought this up to the front desk and he argued that it was a palmetto bug. I looked it up and the palmetto bug is the largest breed of cockroach...

Matthew K, General Manager at BEST WESTERN Cocoa Beach Hotel & Suites, responded to this review
We appreciate you taking the time to reach out to us. The importance of understanding that what you saw was a Palmetto Bug, is that it is an exterior bug that lives in the landscaping everywhere in Florida. We have an abundance of plush tropical landscaping at our hotel which gives us that lovely resort look. However, our guest who enjoy the climate and the beach so much are prone to leave their doors open, sit outside, leave the patios and balconies open. When this happens they are opening the door to everything that is outside. We retain the two top pest control agencies in the area, and one that is dedicated to just treating the grounds. Or in other words we do everything possible. Still, this is shocking to experience and we feel really bad that you had to deal with that nuisance. I fully understand how unpleasant that is. I would not have like it either. We will continue to inform our guest about keeping doors closed, treat the facility, and protect against it. Your words are not lost on me. Thank you for the chance to serve you and we hope you will understand and come back and try us again.

"GREAT STAY AND LOCATION!"

4
12/07/2016

This hotel is perfectly located next to everything you could need for a beach vacation. There were 5 of us and we stayed in a suite. We were so surprised when we realized we had a great view of the ocean and the pier. The room was really nice and suited us perfectly. The continental breakfast had everything you need to start your day. We had the pleasure of meeting Paula the wonderful pool bartender. She was very professional and helpful in recommendations on where to eat and also transportation. Thank you Paula! You are the best! We would definitely stay here again.

Matthew K, General Manager at BEST WESTERN Cocoa Beach Hotel & Suites, responded to this review
I am elated that you had such a wonderful stay!! Please come back and visit with us again soon!

"Jamie was amazing"

5
12/07/2016

She checked me in at the hotel & was very helpful & cheerful. We ended up on the forth floor with a balcony facing the ocean & the Cocoa Beach pier so everything was walkable. It was a very fun vacation on the beach :)

Matthew K, General Manager at BEST WESTERN Cocoa Beach Hotel & Suites, responded to this review
Jaime is one of our prized employees. I personally thanked her for the impact she is making on people like you. Making people feel this way is what we are all about. I am also glad your room was the quality you expected. We really try hard. We hope your travels bring you back to Cocoa Beach and you select our hotel again!

"Great Anniversary Weekend Getaway "

4
11/07/2016

My wife and I stayed at the property from June 23rd through June 27th in a junior suite in the oceanfront tower. I was very impressed with hotel and it's staff. We arrived at the hotel around noon on the day of check in and planned on hanging out at the pool until our room was ready but to our surprise it had already been cleaned and they checked us right into the room. Once we got into the room we noticed right away how clean it was (contrary to some other reviews) and we were impressed with the amount of space. The living area and wet bar give the room a true suite feeling. The balcony was large with an excellent view of the beach. We decided to go to Publix and stock the mini fridge with some drinks and snacks but when we got back we noticed the seal was hanging off and the fridge door wouldn't shut. I thought this was a bad sign and was certain we would be in store for a fiasco to get it fixed. I called the front desk and to my surprise a maintenance man was knocking at the door in less than five minutes, and the fridge was replaced within 15 minutes of placing the call. From this point on I noticed maintenence employees constantly moving around the property and working during the days. I thought all of the employees we encountered were pleasant and genuinely cared about helping. We also stayed out late a few nights and realized there is a late night security guard that patrols the parking lot which made us feel safe. The only negative we could find is the night time parking situation. One night we had to park at the very front of the property which makes for a long walk to the oceanfront building after a few adult beverages. I think assigned parking lots based on building assignment would be more efficient. All in all with the service and amenities provided it is probably the best value for a beach front hotel in all of the Cocoa, New Smyrna, and Daytona area beaches. We will be staying here for all of our Central Florida beach trips from now on.

"Wonderful Hotel and staff as well as location"

5
11/07/2016

Excellent location, great complimentary breakfast. Kind and helpful staff. They go out of their way to please their customers. I completely recommend this hotel and we will be returning.. The pools were clean and the grounds kept nice

"Not fancy but the view was fab"

4
11/07/2016

We were greeted by the manager when we arrived. Everyone was really nice and very friendly. We were in the junior suite ocean front and had panoramic views. We were told it was the best room. We liked it so much we booked it again for this weekend. I am a resort snob. I felt the room was clean but could use some updating. Cocoa beach is not known for 4 star resorts. I think we found the best one.

"Sister's trip"

5
10/07/2016

Great Hotel. We were not beach front but were on the 5th floor and the views were still beautiful. Room was nice. Paula was an awesome bartender at the pool bar who went above and beyond. Get that air conditioner installed for her! Would recommend.

"Decent"

3
10/07/2016

Service was good, but here were the handful of issues we had during our stay: • A/C didn't work in the first room so they had to move us • The A/C filter in the 2nd room was completely covered • Lightbulbs were burnt out • Dresser drawer was broke • Internet was very intermittent • Toilet and tub constantly dripped • Had to call 2x for room service on Day 2 because of the room transfer we weren't on the housekeeping printout • Breakfast was meh Maintenance fixed some of the aforementioned but I was really surprised Best Western didn't offer some sort of concession because of the issues we had. This is our 2nd time staying here and I don't remember it being so bad when we stayed last year. Don't know if we'll consider this hotel in the future during our stays in Cocoa Beach. The reason we picked here the 2nd year is because their family suites are pretty nice. You can put the kids in bed and still enjoy alone time with your SO in the kitchen/front room area

"Nice and clean on the beach!"

5
08/07/2016

We stayed here July 4th weekend.Room was clean and had a great view of the beach.The staff was awesome, very friendly and super accommodating.We were in a semi truck and they even had a spot for us to park which is a hard thing to find right on the beach. The breakfast is good too. We will be back,thanks for another great stay!

"2 night stay before cruise "

4
08/07/2016

There were lots of choices when we were searching for a hotel to stay at prior to our cruise. We finally settled in the hotel. We had a Very comfortable suite. Air conditioner works well and beds very comfortable. We have no complaints about our stay at this hotel.

"July 4th week end"

5
08/07/2016

The desk clerk, Sabina, was outstanding. She really was a part of our great experience and one of the reasons we keep returning. The view from the room the friendly service always makes this trip enjoyable

"Two nights before a cruise "

4
08/07/2016

The staff are wonderful. The place is getting old but very clean and well looked after. It has a good atmosphere with lots of space between the buildings and things aren't too crowded. We could hear no noise from other guests Being Right on the beach was a real bonus. Breakfast was ok. Bed good. Rooms were large. The only negative was the air-conditioning, we slept with the air conditioning off and just the fan on constant. If the cooling was on it would turn on and off (this woke us ). Apart from that I would stay here again.

"Annual 4th of July gathering"

5
06/07/2016

We have stayed at the Best Western Cocoa Beach hotel over 10 years. we always get a room with a kitchen; though stocked with the bare minimum of items it is sufficient to prepare meals if need be. located right next to the pier if you want to listen to music. breakfasts are good; coffee, pancakes, toast, eggs, cereal. rooms are clean and comfortable. Staff is always available to help; everyone is friendly. love the pina colada's at the pool bar.

"One Night Stay Before Cruise"

3
05/07/2016

The hotel is average overall. The rooms need updating, but we stayed here for only one night prior to our cruise. The location is pretty good with direct access to the beach and the pier. The breakfast was very impressive and the 40% off parking voucher at the cruise terminal the hotel provided was a great value. Overall, I was happy with our stay given the location, breakfast, voucher, and price we paid, but I don't think I'd stay here for more than a night.

"Great staff who made it work for us"

4
03/07/2016

We checked in after 7 pm and the only one king size bed room was left. It was across from the second story stairway. The room came with no view and we were there for 3 nights. The check-in clerk could see that I was very disappointed. We checked out the room and it was very large but it had no furniture except one straight back wood chair and a small desk. The distance from bed to tv was probably 6 ft. or greater. He offered us a room with two double beds on the 2nd floor. This was a corner room across from the housekeeping closet. Again he could see I was disappointed. I was very polite but unhappy. He upgraded us to a suite in the tower with a king bed! Our stay was fabulous after that! The hotel came with breakfast with a nice variety for a Best Western. My husband loved the pancake machine and I had to stop him from making pancakes for everyone.

Matthew K, General Manager at BEST WESTERN Cocoa Beach Hotel & Suites, responded to this review
Thank you for the time you took to acknowledge our hard working staff. They really do "get it". When it comes to making guest happy they have the green light to bend over backwards if need be. And I am glad to see they rose to the occasion for your stay. We know you could pick any hotel for your business, and we are happy you chose us. We look forward to serving you again the next time you return to the Cocoa Beach area.

"Wonderful management!"

5
03/07/2016

This is a wonderful hotel. We stayed there last year and returned due to our wonderful experience. This time there was a problem with our reservation through the 800 number. The manager Jaime, fixed our problem in a very timely manner and was very professional and caring. He is the reason we will be back next year. Staying in the tower is a must! They have ocean front rooms and the rooms are so clean. The free breakfast is wonderful and goes from 6:00 to 10:00. If you don't want problems, this is the place to stay.

Matthew K, General Manager at BEST WESTERN Cocoa Beach Hotel & Suites, responded to this review
We are so proud of Jaime. He is such an asset and just has that extra sense to know how to take care of guest like you. We are lucky to have him at out hotel. I will share your compliment with him.

"WONDERFUL PLACE"

5
02/07/2016

Great hotel for a family, suites are very nice and convenient, staff was very knowledgeable and helpful. This location is beautiful and perfect for a family vacation. The beach is fabulous and the water so warm and enjoyable. The hotel pool was lovely, especially in the evening. We have a family of 6 and found a lot to do to please everyone. Hope to return in the future.

Matthew K, General Manager at BEST WESTERN Cocoa Beach Hotel & Suites, responded to this review
Wow! What a great review! Thank you so much for saying so many nice things. We try really hard and the staff care so much about taking care of our guest. We feel we have a great and affordable getaway. I am glad you found us! See you soon!

"Excellent"

5
30/06/2016

Very well located not far from the Kennedy Space Centre . We enjoyed the upgrading to a beautiful suite on the first floor. The only problem was to find the registration desk, located out of the resort ( just on the corner ). Very generous breakfast and excellent services.

Matthew K, General Manager at BEST WESTERN Cocoa Beach Hotel & Suites, responded to this review
Thank you for taking the time to review our hotel. We get a large number of Kennedy Space Center visitors each day and they love being able to stay right on the ocean as well as be within close proximity to the Space Center. Thank you for the great review and we hope you come back soon!

"Good Value"

4
28/06/2016

We (parents + 10 yo + 8 yo) stayed here at the Best Western Cocoa Beach for 2 nights in June 2016. It's right on the beach. The beach is nice. The pool is OK. The included breakfast buffet is very good. Convenient to the cruise terminal & many restaurants nearby. The room was spacious enough & comfortable. Even though we were near the pool & the parking lot there wasn't much noise. The staff was very helpful. There are 3 laundry rooms on site. Overall not a fancy looking place but functional.

Matthew K, General Manager at BEST WESTERN Cocoa Beach Hotel & Suites, responded to this review
We are so glad we met your needs. What many of our guest enjoy about us is that they can on the ocean in Florida for a very reasonable rate which includes a gull hot breakfast. Great way to see the beautiful beach in our state. Thank you for your good review, it makes us proud.

"Great Location For Beach Stay"

4
28/06/2016

After reviewing many motels for a 1 night stay, I'm glad I picked here. Right on the ocean, stay in the tower building. Had a room with a balcony on the south side, corner that looks at the pier. Top floor was great as no noise from other rooms. Don't need to pay the extra money for an ocean front. Room was large with 2 queen beds, full size frig, cabinets, stove & sink so really great for longer stays as you can cook your meals here. Small table with 2 chairs & a desk with a chair. Room could use an update with coordinating, brighter colors but was ok. Bathroom is 2 areas, 1 with toilet, shower & a sink where you can close the door & outside that is another sink which is great for many people getting cleaned up at the same time. Make sure you look behind the big mirror as there is a closet behind it. Room was clean, beds comfortable but as I said , could use an update. Front desk was friendly & efficient but I was not told where the breakfast buffet was so I looked in their book. Breakfast buffet was usual stuff & ok but they have 2 rooms so if 1 is crowded, go across the hall. We did not see that until after finished which is what happened with most people. Even when you check out, they say you can still stay & use the beach which is really nice if you are not ready to go home. Would definitely stay here again when visiting family or just need a beach fix.

Matthew K, General Manager at BEST WESTERN Cocoa Beach Hotel & Suites, responded to this review
I am so happy you enjoyed your stay. Thank you for your thorough review. The rooms we have on the ocean are really unique in this market and easily our most popular. We would love the chance to have you return and once again get your toes in the sand in Cocoa Beach.

"Better than we expected!"

5
28/06/2016

Upon arriving to check in, we were warmly greeted by the young lady behind the counter named Jamie. She was very professional and authentically friendly. So out first impression was excellent. When we got into the room, we were surprised how much nicer it was. Typically, a hotel on the beach (unless it's a resort) are undesirable. However, our room in the Tower Building was nice with a great view with a balcony and easy access to the beach. It was clean and comfortable. The housekeeping staff were also very friendly. We happened to leave our passports after we checked out. I called them and they immediately found them and offered to mail them to us overnight. Thankfully we had our drivers license and didn't necessarily need them right away. Raphael (probably spelled wrong) was so helpful to find them and relieve us of our panic. She was great! We would stay here again and highly recommend this hotel to anyone visiting Cocoa Beach! Below are day and night pictures from our balcony.

Matthew K, General Manager at BEST WESTERN Cocoa Beach Hotel & Suites, responded to this review
What a nice review! We are happy you enjoyed the great view and service from our staff. Rafaela is our Executive Housekeeper and she is great! I will share your kind words with her as she really works hard for our guest and what you have said will make her feel good. Please come see us again!

"got me back!"

4
28/06/2016

when i go to cocoa beach area i always use this hotel because of its location to the pier a couple of years back i was disappointed with my last visit never thought i would hear nothing back but i got a email from management to give them another chance let me tell you they didnt disappoint,They really" EXCEEDED" my expectation beautiful view of the ocean nice clean grounds love this place quick walk to the pier where there is more entertainment

Matthew K, General Manager at BEST WESTERN Cocoa Beach Hotel & Suites, responded to this review
We are so glad you gave us another chance. Every business can have a mishap. All we can do is work to earn your trust. The team here at the Best Western Cocoa Beach value every single guest, and we want you to consider this your home away from home. Fact is we serve hundreds of happy guest every day, and when someone is not pleased we go the extra mile. That is what being in hospitality is all about! Thank you and we look forward to seeing you again.

"Cocoa Beach Weekend"

4
28/06/2016

Met a old Friend in Cocoa Beach for the weekend and stayed at the Best Western Cocoa Beach. The pool was very close to the room and easy access to the beach. All the staff were friendly and helpful. We all had a good time

"Not bad for a beach front hotel"

4
27/06/2016

We were on the bottom floor in bldg A.The people above us were very loud however the A/C noise drowned it out alittle. The room had been remodeled and was nice.Breakfast was eggs sausage grits pancakes pastries juices.plenty of food to eat.beach access was at the tower end of hotel. Beach people charge $20 for umbrella and 2 lounge chairs.You are located near the pier if you want to see that.

"Above and beyond"

5
27/06/2016

The staff at this hotel assisted us in getting in our rooms early and to the beach to enjoy the day. In addition, they assisted with a flat tire and recommended a repair shop to get us on our way. Above and beyond to make our stay awesome.

"Have been bettet"

2
26/06/2016

The room have seen its better days. Breakfast - hmmmm no green stuff. The most om the things were full of sugar..... The coffe looks like the. But the workinggirls are very nice and hardworking. The poolarea eas okay. Poolbar was nice too. Just on the beach so thats nice. The pier is a place to relax.

"Friendly staff"

5
26/06/2016

My husband, my so and my daughter-in-law stayed here when we returned from our cruise. Our receptionist Jamie was amazing and very helpful. We would definitely stay here in the future. We did not have a vehicle so Jamie worked extra hard to get us a room early and she also let us stay just a little longer until we could find transportation to the airport. Wonderful service.

"A nice stay! Loved the water."

4
23/06/2016

We enjoyed this hotel that is right on the water. The place is clean and we had one of the balcony. What a treat to sit with coffee in the morning on that balcony. Enjoy this location that is close to restaurants too.

"Great Stay"

5
23/06/2016

Our room was spotless. They called us as soon as the room was ready for early check in. Customer service was second to none. It was like service used to be. Been going to Cocoa Beach for decades and will now never stay anywhere else when in the area. It was that nice of a experience. Thanks for the great weekend. Our daughter really enjoyed her birthday. We had interaction with front desk, maintenance and house keeping with all being very pleasant.

"On the beach!"

4
23/06/2016

Large complex, with four separate buildings. Two pools. Two walkways over the dunes to a perfect beach. Steps away from the Cocoa Beach Pier. Small rooms, but very clean and well maintained. Rooms have med. size refrigerators, microwaves, coffee makers. Really well maintained daily (free) breakfast in main hotel area(6-10am). Hot and cold cereals, juices, fruits, pancakes, eggs, sausage/bacon, muffins, toast, and good coffee. Walking distance to large Publix market. Really nice pools, many chairs and shaded areas available. Free happy hour on Thursday evenings. Free outdoor cooking areas. Coin laundries in each building. Free coffee and cold water in Lobby 24 hours. Friendly staff.

"Best Western a good business stay choice."

4
22/06/2016

Nice staff. Clean room. I liked the bar at the pool. Close to the port, 2 miles, where the good restaurants are located. The grocery store, Publix, is in walking distance. Great choice for a business stay.

"Satisfactory"

4
21/06/2016

Breakfast is fantastic, friendly staff. Only complaint is the lack of elevator on the second floor for certain rooms. I love the location and have stayed at this hotel several times. However, next time I will book a suite instead of a standard room so we don't have to walk far for breakfast and for the amenities.

"Don't let them put you in yhe two story buildings"

2
20/06/2016

Checked in paid 170$ per night was in room 244. Room was hot ac barely worked. Got moved to room 449. Ac worked a lol better but not enough to be in room during heat of day. Was tempted to just refund and go elsewhere but didn't want to have to haul all our stuff down the stairs and back to our car. And we were only staying two days. The high rise buildings where yo have to go to get breakfast seemed nicer. Pool was nice but tiki bar was closed both days on a weekend with packed pool. For the money their is much better. Won't be returning .

"Great visit"

5
20/06/2016

Had a great week so far,,,,,the nice bartender at my pool Paula made it even better she was very nice and friendly definitely we be back :) the breakfast was awesome and we was close to the beach everything was close and everyone was very friendly when I visit Florida again I'm def coming back to this hotel :)

"Pleasant Stay"

4
20/06/2016

The staff and rooms were very nice. But the cot we paid $10 per night for was old and uncomfortable. The breakfast and the pools were clean and well tended to. We also liked the security that the hotel provided with locks to enter any of the the buildings.

"Stay at Best Western Cocoa Beach Florida"

4
20/06/2016

Clean rooms, great breakfast that won't disappoint, nice pools, great location by the beach and pier. The rooms are a little dated but the service at this hotel is top notch. I highly recommend you give them a try.

"Saturday Night Stay"

4
19/06/2016

We stayed here for one night on June 11. It is about 1/2 block walk to the beach. The rooms are average but clean. We had requested 1st floor rooms but on check in we had a 2nd floor room which is not a problem if there was an elevator in that section of the hotel. My parents are not always able to navigate stairs easily. The hotel is about a 1 block walk to the Coca Beach Pier which has restaurants and bars. The breaks fast in the morning was across the street and in another building was adequate. Cereals, fruits, pancakes, eggs, bacon, juice, coffee, and breads. We would stay here again.

"Paradise at Cocoa Beach"

5
19/06/2016

We love the Best Western Cocoa Beach. Have stayed there for the past 10 years & plan to return again & again. Everyone is so kind & so helpful! Our suite was most comfortable with a wonderful view of the ocean, nice balcony to sit on and enjoy a cocktail & dinner. The BEST is found at the Best Western in Cocoa Beach!

"Not the Best, Best Western"

3
19/06/2016

Not a bad place to stay but a lot of little things were wrong: the alarm clock was broken; the door wouldn't latch unless it was slammed; no housekeeping service during one of the days I was there; I could hear babies crying in the rooms around mine; the breakfast room was very warm one morning; the shower water pressure was low.

"we were very pleased"

5
18/06/2016

We were very pleased with this Best Western at all levels. Michelled at reservation time. Jamie with next reservation and Michelle at checkout time both very kind to us. We were happy to be on the beach with a balcony room and lots of good parking. Breakfast was exception with great food and caring service

"Service is hit or miss..."

2
16/06/2016

We arrived around 11:30 am the day of our reservation. The lobby was busy with guests still departing and others like us wanting an early check-in. There were only 2 workers at the desk. The man kept his head down appearing to ignore us. We finally were waited on by Michelle. When we asked if we could check in early, the man suddenly interrupted informing us they were sold out last night and currently busy getting the people out. I was about to tell him perhaps the lobby wouldn't be so busy if he was doing his job. Michelle looked up our reservation and was able to move things around to accommodate us which was greatly appreciated. She was pleasant and helpful, but kept leaving to answer the phone. Later that evening, we went to the desk requesting a taxi. The girl (whose name I intentionally won't mention) called us the cab, did a little small talk while we waited for it then requested we mention her name on Trip Advisor so she can get a bonus. How ingenuine! The breakfast was very crowded, same thing every day, but the staff was friendly. We had an oceanfront room which had a great view of the ocean and Cocoa Beach Pier.

"Meets expectations"

4
15/06/2016

Like most hotels in Cocoa Beach, this hotel is not new but is well maintained. Location is excellent and within walking distance to the pier. Pool area is clean and well maintained. Staff are friendly. Nice family atmosphere and well worth the money.

"Best Western Hotels & Resorts"

5
14/06/2016

We had a very pleasant experience and the staff and housekeepers were excellent. We were on the beach and we had a good view of the beach. We enjoyed using the balcony. The location of the hotel was convenient to get to other tourist attractions.

"Anniversary Weekend"

5
13/06/2016

I am a huge believer in word of mouth and always rely on Trip Advisor for feedback when I am planning a get away. That being said, I can't believe anyone would have any negative feedback except for a few things, which the hotel can't really control, those being people smoking on balconies outside your room, and the unfortunate extremely noisy neighbor. My husband and I stayed here for a long overdue, and much needed anniversary weekend in June. Upon arrival, the front desk was super super nice, Michelle checked us in and wished us a Happy Anniversary. Arrived at our super clean room, no musty smells which some people have complained about. Everything about the room was awesome. Beds were super comfortable, bathroom was clean, with sink outside as well as inside which was nice. Super close to the ocean which was another plus. For $20 you can rent two beach loungers and an unbrealla that a nice attendant sets up for you and can be used from 9 - 5. You do need to provide your own beach towels, but we just bought some at the gift shop down the street. We stayed in the tower building and it is definitely worth the extra money. Yes, the hotel is several buildings, but the walk to the free breakfast was pleasant and worth the trip, did get crowded, but there were two separate rooms that offered the breakfast, so it was easy enough to sit down, or just take it back to your room. It offered a good selection of foods, and the orange juice was delicious. There were nice ladies that made sure everything was always in supply, which wasn't easy as it was very crowded, but they did it with smiles on their faces!!! So a shout out to them!!! Thanks Ladies!!! Plenty of places to eat nearby as well as pharmacies and supermarkets if you need anything you may have forgotten. Paula, the pool bartender was an added bonus! She was super friendly, and made the most amazing poolside drinks, including a rum concoction she made for my husband that he loved!!! Easy access to both pools also. The only downsides as I said were nothing that the hotel could control much such as the balcony smokers and noisy guests, but that is why I wear earplugs to bed!!!! Overall, a really nice place to stay that won't break your bank. We are huge Best Western fans, and were not let down. Plus, we did get to see a rocket launch which was awesome!!!! If we do visit Cocoa Beach again, I won't hesitate to stay here!!!!

"Mullins gang"

5
13/06/2016

We stayed in a courtyard room. It was clean and spacious for a 2 queen bed room. It did have a musty smell but experienced this with beach rooms. The only complaint is not enough outlets to support all our electronics. A big shout out to the breakfast staff....very friendly, personable and helpful!! Anna, Amy, Johanna and Tonya keep doing what you are doing....thank you for starting our morning the right way??!!

"Bartender at Wedding Reception"

4
13/06/2016

Our Bartender Paula was great she was very attentive and funny she was a great added plus to our party and I would use her services again and would use the Best Western they were very accommodating to us.

"Overall Very Satisfied with this Best Western"

4
13/06/2016

Great Place to stay. They have 3 facilities...The tower which is oceanfront, the garden facility and the suite facility which I understand is for larger groups like families. We stayed in the more economical garden facility which I felt was convenient to the Free Breakfast, Pool and walkway to the ocean. Unless oceanfront is #1 for you I felt that the garden room (2 story) was excellent. You can also walk to the Cocoa Beach Pier ... only 1 block away. Overall it was a great weekend getaway for us at a reasonable price. All Staff was very helpful and very friendly ... in the free breakfast area, the housekeeping staff, and the front desk staff!!! We will go back.!!!!!!

"Wedding"

5
11/06/2016

I had the best time. Paula was our bartender for the wedding ??? the beach was great. Beautiful weather. Great place to chill with the family . Thank you Best Western . I love how close we are to the beach . Tons of awesome people

Matthew K, General Manager at BEST WESTERN Cocoa Beach Hotel & Suites, responded to this review
The beach and the staff is what we get the most compliments on! Thank you for sharing your great life moment with us here. It is an honor to be a part of it.

"Wedding"

5
11/06/2016

Went to a friends wedding and it was awesome Paula was an awesome bartender! She made everything perfect and we had a wonderful time! Best wedding ever! Beach was clean and rooms were amazing. I plan on having me and my fiancé s wedding here also.

Matthew K, General Manager at BEST WESTERN Cocoa Beach Hotel & Suites, responded to this review
We would love to be a part of your wedding day! It is always such a great privilege to be a part of an important life moment. Thank you for your great review as we want people to know about our little piece of paradise.

"Noisy property and Horrible beds!"

2
11/06/2016

Paid for a hotel that advertised beach front availability and when we asked for one of the rooms it was NOT available. I have stayed at Best Western on the gulf coast and it was rather nice but this should of been labeled as a budget inn type hotel. So we accepted a room in the BUBBA area and that's all I can say! A drunk knocking on my door at around 1:30 AM looking for his toothless girlfriend. I tried to call the front desk but only got a strange ring w/o an answer. Almost pushed him over the balcony. Came back 15 minutes later and I tried to speak in drunkin verbiage that she gone with his brother to the local stow to by some beer! The beds were pretty bad but the wifi was fine. Breakfast seemed like a free for all grabbing what they could and packing it away for later... Strange.. Informed the front desk of my issues and they said that they would credit me a whopping $50 back. Right..They actually billed me an additional $50 that I noticed on my debt card. Called and within 24 hours the manager called me and adjusted my card. We will see...

Matthew K, General Manager at BEST WESTERN Cocoa Beach Hotel & Suites, responded to this review
We appreciate your review. It is always important to get feedback about the experience. This is one of those reviews that is tough for us. Clearly you did not have a good experience, but it gets back to what we could have done differently to change that. Unfortunately it seems you are unhappy with us for the behavior of one of our guest. We certainly feel bad that someone obviously had too much to drink and mistakenly ended up at the wrong door. But that was not really something that we caused. As far as the room type goes, we do have oceanfront rooms with balconies that look right at the ocean. But of they are sold out that is once again hardly something we can prevent. Even though we didn't cause these issues we did issue money back to you because in end we want you to be happy and it was not a good experience for you. I hope you see that and come back again. So many good reviews here, and so many happy guests, and it really is distressing to us when someone leaves unhappy. We are sorry for that.

"Travelingfamily618"

5
09/06/2016

This hotel was very nice!! The front desk people especially Stanley were awesome!! My daughter had a problem with her room and a young lady ( maintenance staff) helped her move to a new room immediately. Sorry we didn't get her name! The two pools are clean and warm. There was a grill available for guests to use. A beautiful beach is just a super short walk over a nice bridge!! The room are spacious and clean. I just love that there was a sink inside the bathroom and a large one just outside. So convenient for everyone getting ready in the morning. The breakfast was good-even had eggs, sausage and pancakes. The hotel isn't brand new or super fancy but more than adequate. If you want something fancier they also have suites in their tower building.

Matthew K, General Manager at BEST WESTERN Cocoa Beach Hotel & Suites, responded to this review
I am SO glad you loved your stay! Stanley has been with is for 26 years and is such a great ambassador for the area and for hospitality. His Caribbean charm is so well received by our guests. We hope you come back soon and dip your toes in the water again!

"Beautiful location with beach views and easy access"

5
09/06/2016

We stayed there for memorial day weekend on the 7th floor with corner view. We were so happy to stay there as the view from the room was gorgeous. We could see the shoreline as well as hear the beach right from our room. Also the beach was accessible for late night walks. Stan and Sarah at the reception were super nice people. They ensured that our checkout process was smooth and even waived the upgrade fees for beach view room. Also, for organic food lovers, there is a cute co-op (Sunseed food coop) just 0.5 miles north

Matthew K, General Manager at BEST WESTERN Cocoa Beach Hotel & Suites, responded to this review
Wow! What a great review! Thank you for coming to Cocoa Beach. It really is a hidden gem. I will make sure Stanley and Sarah get your compliments, and knowing them it will be rewarding to hear kind words for their hard work.

"Great Hotel, Great location"

5
09/06/2016

Perfect location, right next to Cocoa Beach Pier. Right on the beach. Service was excellent. We will stay again in the future. My only regret was we only stayed 2 nights, next time will be longer. I would also recommend the Backwoods Steakhouse next to the lobby. We liked it so much we ate there both nights. Very good food, Great service, reasonable prices.

"Beautiful Location on the Beach"

4
08/06/2016

We stayed there for one night as part of tour of Florida. It is a nice hotel, ideally situated on the beach, near the Cocoa Pier, and as such restaurants are within walking distances. Rooms are nice and clean. Our room was on the ground floor, and it sort of gives you an impression of US motel seen in old American movies. The best part of the visit was the beautiful sunrise scenery on the beach in the mornings.

"Good and Simple"

5
07/06/2016

Once or twice a year we will drive over from Tampa and stay here before a morning of surfing. I like this hotel because it is consistent and I always know what I'm getting into. This time was no exception. We checked in late on Friday night after work and errands and the drive. Front desk service was good. The room was good and clean. We felt safe. In the morning we had the breakfast. A good, simple, American breakfast for what it is--eggs and other things. Checked out and relaxed on the beach in front of the property. I recommend this place for the price point to people who are not there for the amenities; but rather a good, clean stay with a great location. The pools and bars don't hurt--though.

"Beautiful location"

4
07/06/2016

Rooms are nice, could be a little cleaner. The hotel is located right on the beach. The location is perfect restaurants within walking distance. If you can get a water front room it's well worth it with the sunrise view in the morning.

"Bartender at the pool:"

5
07/06/2016

We were there for a Moose Club weekend. We spent a lot of time by the pool. The people were very helpful in helping us around the city. The hotel is clean and very neat the hold time we were there. The Pool Bartender [Paula] was a big help for our group. She made our stay a fun weekend. Be sure you stop and see her. She seem to go out of her way to make our stay pleasant experience.

"Just OK"

3
06/06/2016

This motel has a great view and distance to the ocean. It seems old and in need of some repairs as the ocean environment seems hard on the building. The rate was cheap, the hotel was clean and the location was wonderful, a short walk to the pier.

"3 Nights on Cocoa Beach"

4
06/06/2016

Took my son to the beach for a quick get away. This hotel is right on the beach and next to the public pier. This property is made up of several buildings. Looks like the owner bought adjacent properties as business grew. Buildings are older, but our suites have recently been nicely renovated. Easy access to all of the Cocoa Beach area attractions. Kennedy Space Center, Merritt Island Wildlife Refuge, National Seashore, etc.. Have stayed here several times over the past 2 years. Staff is very helpful and accommodating.

"Personal "

5
05/06/2016

A big thank you for all the hospitality special thanks to Paula the bartender maintenance staff Gerald and Lynn what a great place to visit definitely will be back five stars in our book staff was there 24-7 always ready to help it was very clean great breakfast every morning two beautiful pools would recommend anybody to stay there great views right on the beach

"Awesome Beachside Hotel Location!"

5
05/06/2016

Love the location and the staff!! They always make our group feel welcome, they remember us from year to year. Quick to respond if any problems arise. Rooms are spacious and clean! Less than a 5 minute walk to the pier.

"Beds were terrible"

3
05/06/2016

The beds are so uncomfortable. That really is my only complaint but it's a big one. Besides that problem, the two pools are great. It's right on the beach which is wonderful. It's right next to the pier which is neat. The breakfast was good, pancakes, sausage, eggs, toast, yogurt, fruit, and more. The ac unit worked wonderfully. I guess I could complain about the bar, it didn't offer much selection. Also, the shower offers no place to sit for shaving... I'm wearing a bathing suit everyday so I need to shave. As many hotels as there are to pick from, if I come back to Cocoa Beach, I'll try a different one.

"Mother and Daughter vacation"

4
03/06/2016

Great location on the beach. Rooms were spotless, squeaky clean. Staff were very helpful. We did have trouble with a couple of guest, be the hotel took care of that by telling them to leave, which was the right thing. This was my second stay and I would go back.

"perfect location , great staff."

4
01/06/2016

we stayed in the beachfront tower. and we were right on the beach with a balcony, and great view of the ocean and the pier ( less than 5 min walk). breakfast was good . had a small problem with sink , repairman was there in 10 min. to do repair , and when we were checking out our room was discounted because we had a problem . great stay we will be back

"Nice property, good staff"

4
01/06/2016

This property can be quite confusing, as it has seven separate buildings. The double bed room we had was very cramped, especially for three people. No outlets near the table, so I had to run a extension cord to operate my laptop. The mattresses are very firm. Great service from Jamie and Stanley at the front desk and the maintenance staff.

"Peace and Quiet"

5
31/05/2016

Quick easy access to the Beach. You can rent two chairs and an umbrella for $20.00 til 5pm. Close to the pier. Clean room. Ice cold Air. You receive discounts by showing room key, very handy. We did not utilize any other accommodations. Parking can be tricky. Overall we enjoyed our stay.

"2 Night Stay"

3
31/05/2016

It was ok we had a room in the tower which were ocean view. Upon arrival in the request section I advised the hotel of the time we would arrive so that we could have early check in as stated, even called to make sure upon arrival the hotel room was not ready, the offered a upgrade but it would have been partial ocean view so I didn't take it. Got to our room it smelled of mold, could never find a housekeeping attendant, the breakfast was good which was the only good side about this stay, it rained most of the time we were there so we couldn't enjoy the beach as we would have love to. The Cocoa Beach Pier was the best I loved it up on that bridge (food was awesome and the view is spectacular, we could even see the cruise ships sail). Over all it was ok

"Perfect Location & Great Staff!"

4
31/05/2016

Love the location and staff! It's within walking distance of the Pier, and a short drive to other fun! Michele L. at the front desk was wonderful, and the pool bartender, Paula, is a HOOT!! Thanks for the great stay, Ladies!! :)

"Wonderful Stay"

5
31/05/2016

We booked two rooms and because it was a family vacation, they put us in rooms side by side. We stayed in the Towers which was a wonderful view of the ocean. The front desk was very hospitable, especially Sarah, awesome!!!! I was having a lot of trouble getting booked into another hotel but she came through and was able to find rooms for all 5 days!!! Thank you Sarah. If you are looking for places to dine in or places to go ask for Nick. Every place he suggested was on point!!!! The rooms were spacious, clean and restaurants were no more than 5-10 minutes away. No complaints at all. We look forward to coming back very soon.

"Best Western cocoa beach,fl."

4
31/05/2016

nice clean place, very comfortable beds, nice balcony, average breakfast. No table to sit and eat at, nor a small night stand on both sides of bed, only one side. Had nowhere to sit personal items on one side of bed. It was very hard to keep an internet connection which was very frustrating. But overall pretty nice. I would recomend this place,

"Rundown, not taken care of"

2
29/05/2016

My husband and I came here for our honeymoon. The continental breakfast was feeble, at best. The neighbors to our left thought it was ok to smoke pot while on their balcony, having the smoke travel in to our room. There is no soundproofing in here, either. We could hear everyone around us. The whole hotel needs an upgrade. The only saving grace this hotel has is the spectacular view of the ocean.

"Vacation "

5
29/05/2016

Paula our poolside bartender was amazing! Felt right at home. Hope to see her friendly face again next year. Rooms were clean,friendly staff, & room was ready upon arrival. Close to all & any entertainment imaginable. Footsteps away from the beach too.

"Surfing with Kids"

5
27/05/2016

Had a nice stay at the BW Cocoa Beach for weekend with kids who love to surf. This hotel is right next to the Cocoa Beach pier which is a great spot to surf. Hotel was so close we could see the surfers from our balcony. Good breakfast, nice pool & comfortable rooms. Thank you for a pleasant stay...we will be back.

"50th Reunion"

5
26/05/2016

After booking the weekend at the wrong property we went next door to Best western, we got a ocean view room and every thing was wonderful, very clean and wonderful staff made our get away a vey memorial time. Their breakfast was also very good.

"Good location"

3
24/05/2016

We stopped at this hotel for one night. This time we decided to just do the standard room with two beds. The room was small and the sink area was very small/narrow. A friend of mine stayed in another room with two beds and the room was very spacious compared to ours. We both paid the same price. The front desk clerks were very helpful and made the checking in process very smooth. Its a short walk to the Cocoa Beach Pier.

"get away"

5
24/05/2016

After a few days at Disney we needed a different view and fun. Best Western Cocoa Beach is wonderful ! Great location, staff and experience. The location is wonderful to be so close the the pier and actions. Great restaurants within walking distance.

"Cocoa Beach"

4
24/05/2016

The breathtaking ocean view and easy access to the beach can't be beat. Beds were very comfortable. Ocean front junior suite is worth the money. The pool is very clean with clean towels on site. Overall, the grounds are clean. Nicely landscaped. Tropical atmosphere.

"Great Place, Great People"

5
23/05/2016

The hotel is Oceanfront and just perfect for our short trip. Upon check in, Jamie...the best front desk associate ever...upgraded my room and made my stay even better. The hotel was clean, and the staff were friendly. The breakfast was good. We did not have time to check out the pools (2) due to our short time there. The security of the buildings was good and parking was right outside the doors. Over all the hotel was a great choice for us. Location and amenities were just what we needed.

"Great Hotel for price and location"

4
23/05/2016

This is a great hotel for this area and the price we paid. The pier is so very very close as is the beach. VERY polite and helpful staff. Nice fresh naval oranges in the lobby to get you into the Florida frame of mind and the pool was nice a comfy!

"Great location!!"

4
22/05/2016

We stayed at this hotel for 1 night prior to leaving for a cruise in Port Canaveral. The hotel was very clean and comfortable. The staff were friendly, the location was incredible. This hotel is a short drive to the cruise terminal. The hotel does have a shuttle to the cruise terminal however we did not use this. The hotel is right on Cocoa Beach and directly next to the Cocoa Beach Pier. There is a Publix across the street, and a liquor store next door. The room was very spacious and was equipped with a full stove and oven, fridge, and microwave. The buffet breakfast was delicious. There was a large assortment of hot and cold breakfast foods such as eggs, sausage, pastries, fruits, oatmeal, cereal, and a make your own pancake machine. The pool was clean and well maintained. We enjoyed a night swim after returning from the pier as the pool is opened until 10. The fitness room could use some work. The cramped room was very warm, and some of the machines were missing parts. We would have liked to stay longer and enjoy Cocoa Beach. We plan to return to the area in the future and will likely stay at the Best Western again.

"Great family location"

5
22/05/2016

Had a fabulous stay. The staff are fabulous, particularly Paula who went out of her way to make us all including our children feel so special. We enjoyed ourselves so much we extended our 2 night stay to 4 nights and then again to 5. We just didn't want to leave! The hotel itself was clean, included a great breakfast, complimentary welcome drinks on Thursday afternoon and is in a great location, beach front and right next door to the pier.

"Stay at BW Cocoa Beach"

4
22/05/2016

We stayed in the Best Western Cocoa Beach for three nights prior to going on a cruise. The hotel was very nice and all personel were friendly and courteous. We would definitely stay there again. It is very adjacent to the port, with lots of other amenities within easy reach

"Great Hotel"

5
21/05/2016

This hotel has several buildings to it. We stayed in the Suite Towers building on the fifth floor. Very comfortable nights sleep, close walk to the pier, grocery store right across the street. Short drive to the cruise terminal . They had a full buffet breakfast included in your price. I would stay here again. We chose this hotel because it was close to the cruise terminal and not too far from Kennedy Space Center.

Tom H, Owner at BEST WESTERN Cocoa Beach Hotel & Suites, responded to this review
Sue509 Great to hear that you enjoyed your stay. The ocean views from the 5th floor of the Suites building are great; those balconies are a really nice place to sit and enjoy the ocean breezes. As the closest ocean front hotel to Port Canaveral, the Best Western is a great option for a pre-cruise stay. I hope you took advantage of the 40% discount on Port Canaveral Parking that we are able to offer our guests; a real savings.

"Right at the beach"

5
20/05/2016

Request the TOWER! You can't beat the view. It was an easy walk to the pier, and a short drive to our cruise ship. We also made a quick and easy drive out to the Kennedy Space Center. Great place to stay, and the prices were right. Holds the Best Western standard well.

"Amazing Staff!!!!"

5
17/05/2016

A large group of us stayed at this hotel over the weekend. I have to say that the staff from this hotel, is the nicest and friendliest I have dealt with at any location I have traveled to. The staff worked hard all weekend to take great care of all our needs, and were so good at doing it, you would have never known we had 350 people there. Thanks especially to the lovely ladies that prepared breakfast for us each morning.

"WONDERFUL STAFF"

5
16/05/2016

I love this place I go there once a year for week . AWESOME STAFF there nice kind patient the maids gives you extra towels. pool area is always clean FOOD IS GREAT. check out is fast quick by calling front desk. BEDS are so comfortable

"terrible staff"

1
15/05/2016

Seemed like a nice hotel at first, didn't check in till 9pm though. My family was woken by front desk at 1am for making too much noise. How can you make too much noise when everybody is sleeping? Was told that they didn't care what we were doing just keep it down. I woke up at 7am to use restroom, and was very quiet so that I didn't wake my family up, but at 715am the front desk was banging on my door, waking my family a second time, telling me to keep it down again, I was making too much noise. We got dressed and just checked out. I told the front desk I was unhappy and they told me TOO BAD, THET DONT CARE!!! Not the best 180$ I have ever spent.

"Too big to manage well"

3
13/05/2016

It is obvious that BW has been buying up all the old hotels around it and rehabbing them. The photo shows a nice ocean view but of course only one of the many hotels has this. We had reserved a pet room but they decided to upgrade our room and it ended up not being a pet room. Girl at desk said to just keep it quiet as she had no other rooms. It felt like this hotel was just to big to be managed well.

"Nice Cocoa Beach Hotel"

4
13/05/2016

I stayed for 4 nights in a suite, lots of value included in the room rate - free breakfast, parking, WiFi and cable, plus two heated pools! I would only recommend trying to get a suite that is not at the end of the hall, there is a gate that slams when closed and also a strange wind vacuum at that end unit, but family members stayed down the hall and did not experience that. It is an older hotel but overall a great stay, close to the beach and centrally located in Cocoa Beach.

"Steps from the Cocoa Beach Pier and the beach!"

4
10/05/2016

We stayed here for one night prior to a cruise. The hotel had a unique layout, with multiple buildings. The "tower" is the standard type of hotel and it in most of the advertising pictures of the property. We stayed in a separate building, behind the lobby / restaurant building. It was more like a motel, one story and I sort of liked that. I was able to step directly out of my room, turn left and walk a few steps to the pool or turn right and walk a short distance to the beach. The man that checked us in was fun and upbeat, which helps at the end of a long travel day. He was very helpful and knowledgeable about the area. The room was not very modern, but it was very clean and had plenty of space. The bathroom was very large with a large shower and a separate vanity sink outside the bathroom so two people could get ready at once. The bed was VERY comfortable, the AC kept the room at a great temperature and we were able to get a very good night sleep. Despite having the ice machine right outside, the pool close by, and the path to the beach right outside our door, we never heard a thing. The lobby to the hotel is situated on a busy street and the desk can get you a cab within a few minutes to get to any of the nearby places to eat and drink. The Cocoa Beach Pier was nearly next door to the property, it took maybe five minutes to walk there. There is a "walkover" directly behind the building that we stayed in that leads to the beach. After a great free breakfast in one of the other buildings (same building that housed the manager's reception with free beer and wine the night before), I was able to take my coffee and walk on the beach before catching the shuttle ($12 each) to the ship. The next time I sail out of Port Canaveral, I plan to stay at this hotel again.

"Older Nice Hotel."

4
10/05/2016

We were in town a couple nights before the cruise and looking for a beach front hotel. We chose the best western. We were going to be late arrival so we called and the lady at the front desk said it would be no problem. When we arrived the staff was very nice and helpful. When we got to the room we were a little disappointed. It was an older hotel and room was a little dated. Bathroom was small but plenty large enough for just the 2 of us. We decided to make the best of it since we were only going to be there a couple nights. The room was clean which is a big plus and the bed was comfortable. Also the hotel is conveniently located a block from the Cocoa Beach Pier where there is plenty of food and entertainment. The property has 2 nice pools and is located right on the beach. All in all it was nice place to stay if you don't mind older hotels.

"good value, good beach"

4
09/05/2016

We rented 2 rooms. (The TOWER Bldg. is the only one right on the beach, with ocean front views.) We were in Bldg. C on the pool side, the next closest bldg. to the beach, a short walk over the dunes. A very nice sand beach, about 600 ft. north of the pier. We had a good view from the beach of a 1:20 am rocket launch from the Space Center. The bathrooms had been nicely remodeled with walk-in showers, 1 sink in toilet/shower room & 1 lg. sink/vanity outside the bathroom. Room was a good size for the value. The management & maintenance staff that we encountered were REALLY nice people. 2 minor maintenance issues were dealt with quickly. The rooms did have a bit of a not fresh smell - might just be unavoidable humidity. We asked for the automatic air freshener to be disconnected in 248 since it was overwhelming. We left the doors open (outside entrances) at times since the windows couldn't be opened. At night when we were in the room, 249, & needed AC to sleep, our AC did not cool really well, esp. if you like really cool rooms. Some rooms have kitchenettes. You have to go to another bldg. across a dead end road for breakfast. Thurs. evening is a- mgr.'s social -free beer, wine, snacks- and seasonally & weather-permitting they say there is a veranda bar with liquor & tropical drinks. On-site fitness & guest laundry rooms but we didn't use those. The pool by bldgs. A, B, C, & TOWER was attractive though fairly small in size for so many bldgs. but we rented on the beach to spend time AT THE BEACH! Another pool is by the SUITES bldg. across the road where breakfast is served. The site map shows Backwoods Steakhouse Restaurant & Lounge attached to the registration bldg. but we didn't investigate that.

"Outstanding Service"

5
09/05/2016

The property has outstanding service. Quick response to any need/request. While the property is not new, it is well kept. Beds are excellent. The location is great - on the ocean, close to space center, good meal choices, etc. A very good value...and again, the service is what makes this property a great choice.

"Good location, clean"

4
07/05/2016

Stayed in the 8-story building in this small complex of buildings by the beach. Room was clean, good size, with balcony overlooking the Cocoa Beach Pier and beach. Staff were friendly and helpful. Breakfast was included, the common hot and cold offerings. Skip the pancake machine; the idea was interesting, but the result was not appetizing.

"Good experience at Best Western Cocoa Beach"

5
06/05/2016

Best Western employees Miguel and Sarah were very helpful with issue we had when checking. We had requested a high floor when making our reservations as we like to relax. We spend a lot of time just relaxing on the porch when we visit. We were given room 301 which was right beside public parking plus all we could see from our porch were beach umbrellas and the ocean but not the shoreline. It was not relaxing at all with all the traffic. We talked with Miguel and he advised he could not change us the day we checked in as they were fully booked but to come back on Sunday and they would move us. We went back Sunday and were moved to the 7th floor and really enjoyed it. It was very quiet and we could see all the way up and down the coastline. We really appreciate all the help Sarah and Miguel were able to give us. We love your hotel and go there every year. Thank you for the good service.

"Get away "

5
04/05/2016

Upon our arrival the front desk staff were very pleasant. As we entered our room with a beachside balcony, everything was perfect. Steps from the beach. Beds were extremely comfortable, and the hotel was quiet (no slamming doors ). We are staying for 3 nights 4 days. Price is perfect as well. Free breakfast every morning. I highly recommend you to stay here.

"The front desk staff was extremely helpful and friendly"

5
02/05/2016

We were extremely pleased with the courteousness of the staff. Stanley and Sarah at the front desk were super They were able to answer all of our questions about the area such as where the tourist attractions and good restaurants were. Paula at the pool was very helpful and friendly also. The maid service was excellent also. They promptly sent up a bathmat when we requested it and provided extra coffee and towels when we needed them. Some hotel staffs seem to be going through the motions when it comes to customer service. The Best Western seems to hire only friendly and helpful outgoing people for their staff and we appreciate it. The heated pool was the highlite of our trip. It was clean and very enjoyable.

"Great location"

3
02/05/2016

Hotel gets a point for location -- tower rooms face oceanfront. On northern cocoa beach which is busier than southern part. Loud sound all night -- some type of fan? Vent? Bathrooms tiny and not updated. No beachtowels!!?? Not cheap either.

"Simply Awesome!!"

5
02/05/2016

The employees at this hotel are, by far, the friendliest and most accommodating we have ever encountered! Sarah, at the reception desk, was so helpful. We were attending a charity event and needed a late check out. The room we had booked was not available for a late check out, but she was able to provide us with a different room so that we could shower and change and prepare for our event. Paula, at the poolside bar, was simply delightful! She introduced us to some of her signature cocktails and we introduced her to one of ours. She was also helpful in suggesting some really great little restaurants to try. We will definitely be making a return visit!!!

"Perfect mini family vacation "

4
01/05/2016

Came up for an overnight. We had an ocean front suite. We had a balcony on the 3rd floor and could see the beach and the pier. This hotel seems to be a number of older smaller hotels put together, but if you like funky and close to the beach it's perfect. Our room had 2 queens and a sleeper sofa. The sofa was not very comfortable and really not long enough for an adult. We have 4 kids so it was fine. The walkway to the beach was right next to our hotel, and we were a short walk to the pier and a number of restaurants. Also breakfast is included. Nice spread and clean. It is good value for your money. We will definitely be coming back again

"Weather was perfect"

5
01/05/2016

Wonderful room and great time. Paula the bartender is absolutely amazing, couldn't have asked for a better bartender. Would definitely recommend staying here and going to the pool side bar to meet Paula for sure!! The best bartender I have had in a long time, and I travel a lot for work and vacation!

"Great family experience"

5
01/05/2016

We stayed in a family suite. It was very spacious, and had a great view of the beach. The price was very reasonable, and as a family, having a great breakfast included in the price was very much appreciated. Dining out can really eat into your vacation budget. The beach was a very short walk away. This was also very close to all the attractions on the space coast, such as Kennedy space center, cape canaveral, and so on. The staff were very helpful and kind. There are many places in this area that claim to be family friendly, but when you get there, you realize everyone is drinking and smoking. That was not the case at this hotel. We felt very safe. Can't wait to go back!

"Paradise"

5
01/05/2016

Hotel is clean, value-priced and steps from the beach. Complimentary breakfast is excellent, even offering fresh-baked bread. Complimentary get together on Thursday night was a nice touch. Stan and Tatiana at the front desk were super courteous.

"One night stay before a cruise"

4
01/05/2016

If you're like us and looking for a hotel to stay in the night before you leave on a cruise, consider this Best Western. However, I WOULD NOT use the shuttle service they contract with- Cocoa Beach Shuttle. This hotel has several different buildings and we stayed in building "B" which is not an ocean view..but very close to the beach- a very short walk. Some mentioned it hard to find the office but we used our MapQuest and it sent us straight to it. On first sight, we were a little skeptical of our stay because it looked like an older hotel- and it is. However, they have tried very hard to keep it modern and in clean, running condition. Just keep in mind that they are charging less than most higher priced hotels in the area and you aren't going to get a 5 star hotel for a 4 star price. We did feel like we got what we paid for and that was satisfactory for us. We felt like the room was clean and well maintained. The pool was clean and secure. It was conveniently located. We didn't eat the breakfast buffet because we had an early embarkation time. Now, for why I wouldn't use the shuttle service. When we made our reservations, I reserved the cruise and stay plan..which includes two persons and there is a $12 charge for each additional person. When I asked how they arrange for the shuttle, the lady on the phone initially told me to just let them know when we checked in what shuttle time we needed. However, when we checked in, the earliest shuttle time was 1030am...which was our embarkation time. Though we weren't penalized in any way, we had purposely scheduled and early embark time so that we would have more time to enjoy the ship. It would have been nice to know when we made the reservations that the earliest shuttle time starts at 10:30am. We would have most likely made other arrangements. You are put on a list with all the other cruisers and are told to be at the office at your appointed time. We figured we needed to be there early, so we were there with our cruise bags 20 minutes before the shuttle. There isn't a first come loading plan. There doesn't seem to be any order to who they take first. We ended up being the second shuttle and got to the port at 1130. Our BIG problem was coming back though. They told us to just call the shuttle service and let them know we needed a pick up. We waited an hour out in the sun for them to pick us up and it took three phone calls. After being the second and last group in the shuttle to be dropped off at the hotel, we realized one of our suitcases was missing and the driver had no idea what had happened to it. The lady at the hotel desk was as nice and helpful as she could be trying to contact the other guest who had ridden back on the shuttle with us...to no avail. We had no choice but to leave and hope they contacted us when they realized they had our bags. By the graceful eye of God, we received a call from a park and cruise location that someone had left our suitcase with them. We still have no idea how it ended up where it did because the nice family we had left a message with their home phone called us to let us know they didn't have our bags nor ever saw them.. The only thing we could think of is that the other family said there was another shuttle parked beside us and perhaps he picked it up. So, lesson for the day, make sure you see the bags on and off the shuttle and don't rely on the shuttle service. Give Best Western a try for the night's sleep..it was a good motel. However, consider an alternative shuttle service than the Cocoa Beach one they use. Hotel is good, shuttle service is not!

"best experience"

5
30/04/2016

Jamie K was awesome and took great care of us!!!! friendly and helpful. recommended great pizza place . Nice beach views and close to beach a short walk. great breakfast buffet.would stay here again definatly

"Beware - do not book through "getaroom" option and beware of this Best Western Cocoa Beach."

2
30/04/2016

I love TripAdvisor but not the "getaroom.com" option. Our stay was to be for 4/8/16 & 4/9/16. We only stayed one night though. I have NEVER written a negative review and have always had great experiences with the Best Western chain, until this trip. I honestly feel that travelers should be warned about this hotel and the getaroom option for booking. . Our trip goes like this: We were tired when we got to the Best Western Cocoa Beach and we went to eat after taking our bags up to the 2nd story street front room. We didn't even look around because we have always had very clean and nice rooms at Best Westerns. We just sat our stuff down and did not even turn the light on, then went to eat. When we got back to our room after eating we looked around at the room and discovered a "thing" maybe a bluetooth speaker left behind from previous guest? (Will try to post pictures) It was laying between the bed and air conditioning unit in the room. It was covered in what appeared to be dried vomit. We turned on the lights and there were huge red stains on the carpet that stretched from the bed to the door. We did not want to take our shoes off. The landline phone was not working and the internet did not work. I called from my cell phone to let them know and they said they knew there were problems with the internet and were working on it, but they were unaware of the phone being out of order. They were going to send someone to fix the phone but no one ever did. I didn't even care about the phone anyway as I had my cell phone. I went to the check in desk to speak to someone in person and told them of all the nastiness we found and that I was not trying to make a scene or cause trouble but thought they needed to know about the room. I had used a garbage bag for a glove and carefully picked up the vomit covered thing and took it with me to the desk to show them. I asked for another room. I was not angry, loud or irate and I really thought I was very pleasant, especially considering all that was wrong. I just wanted to let them know so maybe next time housekeeping could do a better job and we just wanted out of the room. The lady who assisted me was very nice, the man working beside her (maybe her manager?) NEVER made eye contact with me and picked up the phone and called someone. He gruffly said, "You need to go check room ###, there's a lady here with concerns about the cleanliness of her room". It was obvious he was aggravated that I even came to the desk. They said they did not have another room we could move to but they would have someone come clean the room (at 9:30/10:00pm!). This room did not need a simple cleaning.....it needed deep cleaning and who wants wet carpet in their room? We were tired from traveling all day and really wanted to rest as it was getting late. There was no telling how long the "cleaning" would take. A lady from housekeeping came to look at the room and said that the room should never have been rented out in the condition it was in. At least he beds were clean so we slept there for just one night and canceled the rest of our reservation. (one bed was high or tall and one bed was low or short but they were clean). I was told they could not refund our money because we didn't book directly through Best Western. They did give us a voucher to use in the future at any Best Western but the value was nowhere close to the amount we actually paid for the room. I understand they could not refund both nights and did not expect the whole amount since we did sleep there the one night. We just lost our money.. I would have thought they would have given a voucher for at least the amount of the one night we lost due to the nastiness of the room. Nope. When we were home I called "getaroom" customer service and spoke with a lady named Kim. I told her of what had happened and she said she would contact the hotel and see what she could do. She was to email or call to let me know what she found out. I have heard nothing AT ALL. Had they made an effort to make this right, I probably would not have even spoke up about this trip......I would have kept it to myself. It has been almost a month and NOTHING. BAD business, BAD experience. Shortened trip. Lost money. Lost respect for a hotel chain that we loved previously. The good point: The pool was nice and it was only a few minutes walk to the beach. Some members of the staff were nice. We were granted a (small) voucher for our trouble. That's it. A message to the manager.--- No need to respond to this as I have read your responses to others who left bad reviews for your hotel. You can not blame me for not trying to resolve the issues while there, because I did try. I left there feeling like I was a nuisance for letting someone know there was a problem with our room and wanting another room that was clean. I wish I had read more of the bad reviews before booking.

"Wanted to love this place"

2
30/04/2016

First off, trouble finding Lobby. It's across the street from hotel. Rooms are old and stale. We stayed oceanfront and best thing about this was the view. Beds are uncomfortable! Pool was so loud and over-crowded with screaming kids. Had to walk quite a ways from our room to breakfast buffet. Very loud at night. Staff was fine but this hotel in need of a serious update and make-over. We planned to stay 5 nights and left after only 1 night. We left and went to Hampton Inn!

"Paula is the BEST!!!"

5
29/04/2016

This hotel is close to Cocoa beach and good restaurants. Nice firm beds and amenities but the best part is PAULA the bartender. She is fun and makes drinks juuuust right! Very easy going and funny!! Great times!!! We had just one overnight stay to catch a cruise next day but it seemed like we had a full week. Would recommend!

"Great place to vacation"

5
29/04/2016

After a long day of travel and booking mishaps at another hotel chain, we went to Best Western at Cocoa Beach Florida. Tatiana, at the front desk, was extremely helpful and understanding, and went above and beyond by upgrading us to an ocean view suite. It was large and comfortable with a view, and sounds of the ocean, right outside the patio door. It is next to cocoa beach pier with great fishing (rented poles and no license required), restaurants, and rocking chairs for relaxation. Lots to do. Kennedy space center is due north (visible from pier) & surrounded by Canaveral national seashore and Merritt island wildlife refuge. Other area standouts include Viera wetlands for birding and sunrise walks at Laurie Wilson Park on the Beach. Finally the hotel offered free Thursday evening happy hour & free daily breakfast. Our stay was excellent, staff was great. Will definitely go back, & next time schedule with a launch from Kennedy space center which we could watch from a rocking chair on Cocoa Beach Pier.

"Relaxing time!"

4
28/04/2016

We arrived late and had a fantastic check-in experience with Jamie. She was very friendly and accommodating to our requests. Our room was #302 and it was in the building closest/on the beach and had a balcony with a beautiful ocean view. Breakfast was standard for BW, kids loved the pool. We will be back!

"Fun times"

4
28/04/2016

We travel quite a bit and often out of the country to some remote places with our 3 kids. However this trip it was my hubby and I for our anniversary. We were upgraded to a suite with an ocean view which was awesome. ROOM - older but clean. Bed linens and towels newer. Fixtures newer. A few minor issues like the one closet door was off its track so would not slide easily. Sliding glass doors needed adjusting as well. (Again minor issues that had no affect on our stay) Refrigerator kept everything nice and cold. LOCATION - in the middle of things for Cocoa Beach GROUNDS - very clean POOLS - only went in one but both were clean with ample supply of towels BREAKFAST - adequate amount of foods offered. Would have liked a little more variety such as the 2 flavors of yogurt and same type of potatoes. Pancake maker was nice but missed a waffle maker. STAFF - minimal encounters but when we did very pleasant and efficient

"Great vacation!!! "

5
27/04/2016

This is our 2nd stay in 10 months! We love the ocean front rooms, walkway to the beach, hot breakfast, pool, comfortable rooms/beds,close proximity to the pier and great staff! Easy check in and much improved WiFi. We will be back again for sure!

"Nice Experience"

5
27/04/2016

This Best Western is in a great location--right on the beach and walking distance to the pier. Rooms are very nice--our section may have been a little older, but it is very well maintained, clean and nicely decorated. Very pretty pool area. Convenient parking. Great breakfast.

"Great Location"

5
26/04/2016

Close to beach and Cocoa Beach Pier. Easy drive to KSC. Great for staying at before a cruise from Port Canaveral. Complimentary breakfast and wi-fi were very good. Pools on property are nice to relax at as well.

"Great Time"

4
25/04/2016

I stayed at the Best Western from April 17-21, 2016. After a crappy travel day I was greeted at the front desk by Tatiana. She was very pleasant and when she saw my room wasn't ready was able to work out an upgrade with a manager to an oceanfront room. The room was nice. Had a great view. The balcony was a good size. I even watched the sun rise every morning from my bed. Paula at the pool bar was wonderful. She even showed me around to some of the local bars one evening. Had a great time. She also hooked me up with a cab driver to get me to a vacation club presentation (no I didn't buy). Definitely stop by to see her. This hotel is close to the pier and a lot of restaurants. Great views from the restaurant on the pier and the tiki bar at the end of the pier. Also there is a grocery store across the street. It is a very convenient location. I would definitely stay there again. If you do go I highly recommend an oceanfront room.

"Friend's Wedding"

5
25/04/2016

Welcoming Staff. Overall great location and experience. The pier is just in front of the hotel. So much happening in that area. Stop by and see Paula at the bar! She makes the best drinks. I highly recommend the "mermaid Water"

"Jamie at the front desk was excellent. She was very helpful in getting our room ac unit replaced in a timely manner."

5
25/04/2016

We will be back thanks to Jamie at the Best Western in Cocoa Beach Florida Our AC was broken & she had it replaced within 15 mins of the report & discounted our rooom raye for the inconvenience. She gets a 10 from us.

"Different from the picture !!"

2
25/04/2016

They show a terrific picture from the hotel right on the white sand beach ! But in fact they send you to an annex building nothing to do with the picture they advertise! I felt a little fool when i book one thing and reveived another much worst! Never boom this hotel again !!

"Family vacation"

4
23/04/2016

Although the area is a bit run-down, the hotel was very clean & comfortable for our family of 6. The beach is gorgeous although it was windy & rough seas during our stay. Great location to enjoy the Kennedy Space Center & then move on to Orlando. The restaurant at the hotel was Excellent! check in & out were efficient & the staff is very helpful.

"First poor review of Best Western Cocoa Beach"

2
22/04/2016

This is my first poor review of the Best Western Cocoa Beach. We have been coming here at least once a year sometimes twice a year for over 10 yrs. It has always been a number one pick for mine and my husband's families. Until today, our last day here this time when we were told our children (aged 13yrs (autistic) aged 6yrs and 17mths) weren't allowed to play with their chalk even though they have done it ever time we have come. Very disappointed :(

"Wonderful place! "

5
21/04/2016

Todd helped us after our horrible experience at another hotel about an hour away. He was very kind. We got upgraded to a ocean view room on the side of the building in the back. It's CLEAN! I feel safe having my 7 year old stay here! The walk to the beach is great also! Very peaceful,helped relieve the stress from our night. Will definitely stay here again! Did I mention it is clean? Even the parking lot is clean, no trash laying around. Best part was we got off the elevator to see the security guard walking the hall. She was very nice also!

"Clean and comfortable"

4
21/04/2016

The room was spotlessly clean and the bed was really comfy. The room was well equipped and it was good to have a proper refrigerator. The decor could have done with a bit of a freshen up - the room was on ground level and there wasn't a lot of daylight. An ice machine was just found the corner and that was very handy. The door was very difficult to open from the outside and even more difficult to open from the inside - probably because of the humidity causing the wood to swell. The pool was lovely and quiet when we were there - and nice and warm too. The staff were all very pleasant. We would use this hotel again.

"On the beach"

4
21/04/2016

Great place to stay on the beach. Tower worth additional money. Look for other restaurant options. The food and service at the sports bar across the street were fine. Don't bother with attached steak house.

"First poor review"

2
20/04/2016

Made my reservation through the Govt DTS. Called and verified my room two weeks in advance for myself and another traveler. Upon arrival we were told that the rooms identified in the system were now not available and were provided street level open to the parking lot rooms. Walls were paper thin, no workspace available and the people above partied until 3:10 am. Called the front desk and were told that they were part of a wedding group and were checking out the next day. Didn't help me that night. My other traveler told me that she did not have a bathroom door in her room. The following morning I expressed my concern and was told that was all they had. The front desk was apologetic but not helpful. I even offered to pay the difference between perdiem and any other room but to no avail. I really can't say anything nice about the rest of the hotel or it's amenities as I checked out the following morning and went elsewhere.

"short gateaway"

5
20/04/2016

This was my third stay at this Best Western, but one of you staff members made this one different. Sarah, the lady from the front desk, was superb. She was friendly, funny, and professional. She answered my questions patiently and even enrolled me in the best western membership program. Even though it wasn't my first trip to Cocoa Beach, Sarah helped me find some cool things to do. She recommended Golf N Gators, where we had a great time! She made this hotel stay turn into a great experience. I hope Sarah will be recognized for ther great customer service skills by the management team.

"Almost perfect!"

4
20/04/2016

This hotel is in a fantastic location. I could not ask for a better view. We had 3rd floor (which is really the 2nd floor, and 1st floor of room), middle (room 305). The scenery was fantastic. The beds were comfy, and the water pressure in the shower was great! The rooms do need updating - they are very clean, just outdated. They are on the smaller size, but were adequate for our 4 night stay. Free parking was great... Free breakfast, too. However, after 4 mornings of the same powdered eggs...I was ready for a change. There really isn't much for a diabetic to eat that is palatable. The eggs were off tasting, the sausage was ok, and the hardboiled eggs were ok. Coffee was strong, and hot. Manager's reception on Thursdays was nice - chips/salsa, beer/wine, and a few other snacks, too. The pools are tiny, but the ocean is RIGHT THERE! The staff working the breakfast room was kind, efficient, and friendly. Lobby staff was fantastic. We checked in late at night, checked out early in the morning 4 days later. Both experiences were great. Tatiana was a pleasure! It was a quick walk/drive to anywhere in CB or PC...loved the central feel of the hotel! Overall, I am so glad we stayed here, and would gladly do so, again...just bringing more of my own breakfast offerings.

"Sherry Sublett"

5
20/04/2016

I loved this hotel??! Great location! Almost like having an apartment by the beach! Lots of great restaraunts close by too! The hotel staff really takes good care of their guests. The beach is so close I walked about 7 miles every morning while watching a beautiful sunrise!

"Quick girls-get-away trip!"

4
18/04/2016

Best Western in Cocoa Beach actually has three buildings. You have to check-in at one place, and then they tell you which building your room is in--they provide a map and sufficient details. This was not a hassle. We stayed in the suites building and it had everything we were looking for: close to the beach, a pool, free WiFi, and a continental breakfast. Breakfast was perfect, everything was tasty. The staff are very friendly and you can't beat the location. Complaints: Air conditioning is seriously old and is very loud. Bathroom fan is very loud. Suites come with a kitchen, but not a stove/oven...just a microwave, fridge (very handy, sink, and a few utensils. Overall, this was a great place to stay. The rooms needs some updates, but I would definitely stay here again.

"Beach Trip"

4