Hotel Gamla Stan, BW Signature Collection

I have stayed in this hotel, first for business, and since I liked it, I brought my children for a vacation for a couple of days in Stockholm. The hotel is situated in an excellent area of Stockholm, close to the castle, museums and near to busses, fairies and subway, and still on a walking distance to downtown. Just outside the door you find the wonderful Old town of Stockholm. The breakfast has everything you need and more, and the staff is wonderful. It is quiet, cosy and charming without any unnecessary extravagance, but still if fulfils all your needs. The only thing we were not satisfied with, was the speed of the Wifi.

Friendly staff and good service but the room was awful, very small and no wardrobe to put your clothes, shower and bathroom was tiny and not up to standard. Nice takeaway breakfast as we had an early departure, great location but this hotel needs a lot of investment to bring it up to standard - would not recommend.

Everything about this hotel was top class. Breakfast was fantastic and the room was an absolute stunner.Staff were very friendly .We even had canopy's one night which was a great treat. So next time I am in Stockholm I will be booking this hotel.Thanks to all the staff

The Hotel Gamla Stan has a wonderful location in the Old Town with great water views and only a short walk to the city center. The buffet breakfast is excellent with a wide selection of items. Combine all that with low room rates and you have a real winner!

Lovely hotel beautifully located. Comfortable and scrumptious breakfasts. Welcoming hot drinks in the reception. A lift to the top floor. The hotel is close to the bus tour stop and to shops and restaurants

Great location and good rates, but definitely low frills. Friendly staff and decent amenities. Showers are SMALL, like a ship shower, right next to the toilet. Warm and nice products though. Bed was comfy enough. Clean and has everything you need for a good stay.

We had a delightful stay in a BW on the Lido in Venice many years ago, but had booked the Gamla Stan based on the location and facilities, not due to affinity with the brand. However, what Gamla had in common was the decent quality of rooms, fair price and great location for both the tourist sites and the city centre. Furthermore, the staff were extremely helpful and friendly. It would be unfair to omit any of the reception staff from praise and the breakfast staff also merit thanks. Bedrooms serviced well so cannot think of any area where the staff did not contribute to a good stay. Room functional and bathroom with walk-in shower modern and clean. Even the scrambled egg, which is often merely acceptable, was done well and refreshed regularly. No hesitation on returning. Kudos to staff.

Hotel is in ideal location in Gamla Stan. Close to shopping & dining, plus the ferry to Djurgarden is right across the street. The breakfast was also fantastic with many items to choose from and it still allowed time to sleep in since it went until 10:30am.

I made a mistake and booked the wrong dates by a day early. I was staying seven full nights. when I arrived they told me that because I hadn't arrived as planned, they had cancelled my reservation. They were able to find me a room, but said they needed to charge for the night I didn't show. I said I understood, and then they charged me for six nights. I was jet lagged and realized the next day that I would need the additional night that the booking didn't cover. The manager wanted to charge me double what I booked the original dates for. Even though I made an honest mistake and was fine with paying for the first night that I had “missed.” When I asked if they ever call their guests who don't show and are booked for a long period of time, she launched into this rude speech about how when I booked I made an agreement and their policy is listed in the email and when I tried to tell her I was asking a yes or no question she went on and on and was so rude. I asked a simple yes or no question in a polite tone and was met with hostility. Idk about Sweden, but in the US, you don't make your guest feel bad. It's just not what is done in the HOSPITALITY industry. On my first morning I was awoken by a guest who opened my door with a key and said “this is my room” before I told her to please leave. the front desk told me it must have been my fault (!!!!) and that I probably hadn't closed the door fully. I certainly closed my door fully. As a single woman traveling alone, I made sure my door was closed. The manager gave me some chips and water as compensation. And still insisted that I pay double for the additional night I needed but had booked incorrectly. Be warned that the trash collectors come at 6am several times a week in the alley way and will guaranteed wake you up even with ear plugs and a noise machine. It is LOUD. for the extra money, go stay in a real hotel where they know how to treat their guests. That's what I'm doing tonight, rather than give them a cent more. If you don't care that your sleep will be interrupted and the manager will treat you like garbage, by all means, stay in this dump.

I think it is a very cosy and comfy hotel. Staff members are nice and they speak English. The hotel room we got had a nice view of the shore. The bed was clean and comfortable and the breakfast was the best of it. There were lots of Swedish traditional snacks which were pretty fresh and good.

We spend 4 night here in early July, and we loved it. The rooms were nice in size, great beds, great WiFi, a varied breakfast buffet that can accommodate any dietary restrictions. The only downside is that the rooms do not have AC, but we opened the windows and used the fans they provide and it was comfortable. And there is no closet or place to unpack, so, we lived out our suitcase. You are 2 blocks from the Royal Place, Old Town, and hundreds of restaurants and shops. Perfect location to go sightseeing around town. Very clean. We highly recommend this hotel

This hotel is ENTIRELY wrapped in plastic, including the windows. No AC, so the windows open to the lovely view of dirty plastic sheeting. Pros: great staff, great breakfast, good location. CONS: no ventilation (two electric fans in room only), hideous outside appearance of property, no dresser or closet in room, phone platform thst protrudes around the corner to the bathroom, no slip protection or grab bars in shower area.

WARNING! Horrible Condition This hotel is currently under renovation and should not be open. Almost every window in the entire hotel is sealed shut with filthy construction plastic. The only airflow in each room is completely blocked unless you tear away the plastic, which also allows construction debris to enter. There is no way this hotel should be considered while in construction stages. I urge you to see the posted images of the hotel condition. Hotel front office staff seem unresponsive, and ask that you speak with management, who are never there. Oh, the breakfast buffet was very good though

The entire exterior is under renovation and the building is under wrap. You can see out the window. Very glad we changed hotels to one nearby at the last minute. I would have been extremely disappointed to have no view of the water and would feel completely claustrophobic!

This hotel is located right in the Old Town of Stockholm and therefore within walking distance of all major tourist attractions. Step out of it and you are greetes by the perfect blue of the waterfront adorned with fascinating old building. The room was small but quite lovely. Tea-making facilities in room and free drinks and snacks provided in lobby. Breakfast buffet was superb. Has a small gym which is ok.

I really enjoyed the stay in this hotel. Staff was friendly, i got complimentary upgrade to a bigger room which was lovely. Breakfast has lots of choices and was great I would definitely come back and i recommend it

The location is great! Since it's at the old town, it's close to places that we needed to go. Good enough breakfast choices as well. Room is ready upon arrival and it's comfortable enough. Just lack of few amenities like bottle of water in the room but the lobby has some refreshments area for guests which is great.

Room is very small, light isn't sufficient. No cupboard in room, no heating-system in bathroom! Service has forgotten to vacuum-clean the carpet. Little bit noisy, awful parking situation. Not what I expected from BE

This is a good 4* hotel. Perfect location, for exploring the Old Town, or for the ferry to Skansen and even just a walk to the station. There are various buses, trams and the hop-on hop-off bus are just outside. The breakfast is really good, so much choice, really good quality items on offer. The pancakes are really light an tasty and the bread selections is amazing. The dinning room is quiet cramped but we always manage to find a table. The bedrooms are large and clean, we didn't have much of a view, maybe next time pick a front facing room, but no comes to Stockholm to look out a window, when you could immerse yourself in Nordic life. In the lounge reception area, there are complementary drinks and snacks, plus you can purchase beers, fizzy drinks and chocolate. The lounge could have had a few more chairs. But it was a lovely idea. All the staff were very friendly. I would recommend this hotel to friends and family.

Great location for exploring the old town and easy access to other attractions and islands. A fabulous choice of products for breakfast including gluten free choices and freshly made juice shots. Staff very helpful and friendly.

Located in the heart of old town Stockholm. Postitives are: Walking distance to many attractions, or walking distance to ferry or bus to attractions. Nice rooms, wonderful breakfast. Most rooms are for only two though. Only a few rooms have views of the sea, so book early. The other rooms have views of the building next door. Wonderful breaksfast!

We were so pleased with our stay. We had a nice view of the harbor and the bed was so comfortable. The breakfast spread was beautiful (albeit a bit crowded at times). We walked everywhere, the location was perfect. Staff was great and they even put together a bagged breakfast for our early trip to the airport. We would definitely stay there again.

At the price I paid, I was a bit sceptical about this place until I checked in. But this was a sweet surprise. Built out of a historic building and on the fringe of Gamla stan this is an absolute steal and a hidden gem LOCATION: Located on the island of Gamla stan and easily walkable from all key points of interest DINE + DRINK: Free Coffee and refreshments are available at the lobby level all day long for guests. Ws quite surprised by the Excellent breakfast served at the restaurant. The spread was amazing and had everything from delicious pastries to gourmet Pies. Not the usual boring stuff! And they also accommodated all kinds of dietary preferences, including Vegan! ROOM: I stayed in Room 507, so this review is based on that; VIEW: Random view of the building next door; SIZE: Very compact room, but good enough for 2 adults; AIR-CON: No Air conditioner, and can get pretty warm on hot days; BED: Comfortable bed that played the expected part to put me to sleep; BATHROOM: Stand-in shower; TOILETRIES: Good quality cosmetics FACILITIES: Compact Gym with a basic range of weights and Cardio machines, which is a super rarity in the old town. SERVICE: Friendly staff that took care of all our needs with a smile and made me feel at home and well taken care of. HOW WIRED YOU WILL BE: Free Low-speed Wi-Fi(up to 10 Mbps) that works well all over the property. Big Plasma TV screen dishing out dozens of channels spanning sports, news, music, movies and a wide variety of entertainment in multiple languages

Positive: location, hearty & savory breakfast including several gluten free options. Price. Cons: no ramp or elevator to bring suitcases. Window frames rotten. A carpet at hotel rooms is so dated and brings very bad smells in the room. Some areas can be much cleaner !!

A newish run-of-the-mill hotel of the 1650 A.D. (but very modernized) variety. Couldn't find their e-mail in the booking confirmation. Couldn't be found myself in their computer (staff had registered me 6 hours too early). No ceiling lights. No satisfactory reading light. No bathrobe. No getting the TV to show the time or the weather, even when staff tried (the exact same model worked perfectly the next day at Clarion Wellington). No getting away from staff self-centeredly harassing you with surveys after your stay. Not taking no for an answer they will simply try to force you. Back off and shape up! Immediately! . Grand breakfast buffet (average bread) with a lavish selection of specialities on top of all the usual stuff. Four different smoothies in bottles, overnight chia pudding, pancakes, apple crumble pie, and more. .

We got there after a long night flight, and even though it was a little early for check in, they let us go to our room, which was great! We got a room on the top floor, it was cozy and beautiful, with everything we needed. The breakfast was great, excellent quality, and great variety of choices. And the location....it could not be better! We walked everywhere, boat tours, dinner, sightseeing the area. The only thing I would change is that next time I will pay a little more and reserve a front window, it is well worth it! I could still see the water from my window, but I believe it will be incredible from the front.

At first sight hotel looks nice. However, carpets were dirty, breakfast area was untidy and generally a mess - no attention to dirty dishes. We experienced the night receptionist being rude to guests checking in which was ackward. Cleaning lady left the vacuum cleaner in front of the stairs (in the way)

Can't beat the location, view (if you have a water view) and the helpfulness of the staff. Even the breakfast was large with many choices and quality food. We had everything we needed for our stay and the extra money for a harbor view was well worth it

We loved this hotel! Great value, great service, great place! We especially thought the staff was very helpful. They really went the extra mile to make sure we got an early breakfast and took care of our special medications. Location was awesome, near everything we wanted to see, and close to public transit.

The hotel was great! They had an amazing breakfast included with the room and the location is perfect to explore all of Stockholm. Literally right on the water so there are also amazing views. Also, right in the old city so very close to many cute restaurants and shops. Short walk to Sodermalm and Ostermalm area which is also very convenient. The staff are friendly and accomodating.

Nice hotel in Old city. View over the harbour and just around the corner the Old City (Gamla Stan). Walking distance to most places, we only used transportation once in 4 days. So take you walking shoes with you, The Hotel are cosy, and the breakfast are really good. Coffee in the lounge all day.

The rum was extremely warm and there was no way to adjust the temperature. When I called reception at 2 in the morning to get help with the ventilation, no one answered. I paid for a Superior room and got a simple room on the bottom floor cause the Superior one was under renovation. I had to open the window to survive the heat in the room, very noisy. There was no coffee when we came for breakfast. Never again

Location great! Nice and affordable. Clean, nice staff. Single room, I only needed one night and was in a hurry. The room was small indeed but that didn't bother me. Hurt my neck though trying to watch the tv from the bed. They could have placed it better. Overall I'm satisfied so it wasn't a deal breaker.

The hotel is located in the heart of Stockholm's Old Town, on the waterfront and within walking distance of many of the city's most important historical and cultural sites. My room was tiny and the wooden beams hanging from the ceiling gave me the impression that this part of the building had once been an attic. However, the room had all the necessary amenities to make it comfortable. The breakfast selection was excellent and there is complimentary coffee service in the lobby in the afternoons. In addition to its location and affordable rates, the hotel's friendly staff is one of its main features. At the Front Desk, Daniel not only helped me with all the information I needed to get around the city, but also recommended ways to save money and make my trip more efficient. He remembered my name throughout my one-week stay and was always ready to help. His colleague Christina was also great and, when it was too early for the lobby coffee service, she went to the kitchen and got a cup of coffee for me herself, going the extra mile to make me feel welcomed. My only observations are for guests who may have difficulty with stairs since, although there's an elevator, getting to my room involved going up and down several steps. While that was not a problem for me, I could see it being a concern for anyone with physical limitations. Overall, staying at the Gamla Stan was a great experience and I would recommend it to any budget-conscious traveler looking for a perfect location at reasonable rates.

We stayed here for 3 nights on a bed and breakfast basis. The hotel is lovely and clean and check was a pleasant and easy affair. The room on the third floor was spacious with a large tv, coffee and tea making facilities. There is also coffee and tea available in the reception area with biscuits. The bathroom had underfloor heating, and had a huge shower area. All clean. The room was quite cold, even with the heaters on full, and with the hotel on the main road, it was quite noisy in the early hours with people shouting from street level. Even though it wasn't an issue, light sleepers could find this problematic. The breakfast was very nice with a huge selection to cater for most appetites, as well as special diet requests. To limit the amount of people in the area, you have to pre book slots during check in. This could be problematic if you wanted an early start. All in all a fantastic stay, and somewhere we would stay again.

Hotel is located near to everything, and thats great. Breakfast was very good. At the reception they were very friendly and helpful. Christina was very service minded and helped us with all of our problems. We will definitely come back!

Stayed five nights at this cozy hotel in Stockholm. It's right on Gamla Stan for you to explore immediately out the front door. It's also within easy walking distance of most of the best sights in Stockholm including the Vasa Museum and City Hall. The Royal Palace is almost next door. The hotel is quiet and clean, the bed was comfortable. The excellent breakfast selection is a great value since eating out can get expensive in Stockholm. The staff were extremely helpful and responsive, I was especially pleased with the service from Daniel at the front desk. I will stay here on my next visit to Stockholm.

Came to stay for 5 nights and came very tired and was greeted with kindness and knowledgeable staff. Got a beautiful room with really good rate and 5 minutes to the Royal Palace in Stockholm and other venues. Great breakfast, clean and comfy bed. Will for sure return!!

The location of the hotel is excellent. You can walk to Södermalm and the city center and take a ferry to Djurgården. The breakfast was also excellent. Comfortable beds and pillows. The overall atmosphere was cosy. The room was clean and nicely decorated in keeping with the historical feeling of the hotel. However, due to several small problems with service, the hotel did not really feel like a 4 star place. It's also worth noting that there didn't seem to be a direct public transport from the city centre to the nearest bus stops. We walked most of the time but took a taxi for the trips to/from the train station when we had luggage with us.

I had a wonderful stay, worth the visit. Staff was super friendly and made the stay very cozy. Breakfast included everything You might like and had a great variety. View was superb and great selection of restaurants are just around the corner.

Well I called to say I'd be coming quite late which wasn't a problem. Upon arrival I was greeted by Christina who said my room had been upgraded which was such a pleasant surprise I didn't know where to begin to say thanks? The room was spacious with everything you need. My window was facing the side road so there wasn't any noise and I actually enjoyed having the window open. The cleaners were so housekeeping were amazing and really kept my room tip-top throughout my stay so my thanks to them too. Miriam was the one I was the most and badgered the most regarding getting an iron up to the room but she did so with a smile so I humbly thank her for helping out with this. Hanna I met when I was checking out and she kind of sealed off my experience there. Kindness, friendly, funny and totally worth it. I highly recommend this place and thanks so much to the staff for making my life easy. See you soon :-)

I booked a standard single room on the official Best Western website after having seen the pictures and read the description. When I was given the badge at the hotel and entered the room at 3 p.m., I saw that it was very different from the one on the website. It was dark and very small. I went to the reception and told the two employees that the room didn't look at all like the one on the BW website. They upgraded the room and gave me a standard room (number 103) with a queen size bed, which I really appreciated. The room and the bathroom were spacious and I booked an additional night paying the normal price of this double room. Unlike the description on the official BW website, there were no slippers and no bathrobe in the room. I was immediately given a pair of slippers when I asked for them at the reception. The location in Gamla Stan is excellent. The breakfast is also very good and offers a big choice. It's a pity they don't have any warm milk or a coffee machine for cappuccinos. They only have black coffee in a huge thermos and cold milk. On Friday, I had breakfast at 7 a.m., which was perfect. On Saturday, they only serve breakfast from 8 a.m. on and at 8.10 the breakfast room was already overcrowded and people queueing up. A really bad solution in times of Corona.

We spent 3 nights at thia hotel. The room was comfortable and clean. The staff were nice and helpfully. The brekfast was good, we enjoyed everything. The location is the biggest advantage of the hotel. All of the sights are very close, you can visit everything on foot.

Hotel Gamla Stan has a wonderful location right in the heart of Gamla Stan and overlooking the water. My room had just what I needed and the staff was very nice. The breakfast was good, I especially enjoyed the ginger shot =)

Centrally located close to the royal castle in the historical part of Stockholm this hotel was ideal for our three night stay. Our large room overlooking the harbour was very comfortable and clean. The staff were very friendly and helpful and the breakfast outstanding!

The rooms were clean, very comfortable, and the staff was amazing. They went over and beyond to help make our stay enjoyable. Breakfast was great, no complaints. I highly recommend this hotel for anyone visiting Stockholm city.

Had a very nice stay for 5 nights of sightseeing in Stockholm. Staff are very friendly and helpful. Location excellent in the old town. Short walk to ferry to Skeppsholmen and Djurgården where many museums are located. Bed was wonderfully comfortable. Room was very clean. Everything was just perfect.

A hotel that makes you feel welcome. Staff is extremely helpful. Breakfast is wonderful with salmon, skagen, roast beef and lots of home made breads and cakes. Nice lobby bar also with daily coffee and cakes.

The perfect place for our girl's weekend reunion. It allowed us all the comforts whilst still being close to go out and explore. From our windows we took in lovely views and just across the street we could take the ferry across the water. We were pleasantly surprised that being that close to a main road wasn't noticeable. We slept soundly without any noise pollution. The rooms were comfortable and their spaciousness made spending time all in one room a nice experience. The staff were very friendly and accommodating, helping us with all our small requests. And the breakfast served in the cellar floor with its white vaulting and little nooks made for a more intimate breakfast than most hotels.

Wonderful hotel in Gamla Stan. Excellent breakfast, clean classy rooms with a royal design. A fantastic water view too! Staff is friendly, attentive and goes above and beyond. Planning to return the next time we visit beautiful Stockholm.

Great hotel with a beautiful view over the waterfront with its lively traffic of small boats. The staff was very kind and helpful. Our room (standard king room) was spacious, clean and cozy with a royal style decor. The charming old town of Stockholm is literally just around the corner. We really enjoyed our stay.

The hotel is very cozy and nice. Hanna is a wonderful hostess, she made our stay wonderful taking care of everything we needed. The breakfast is great and very varied. The fresh coffee and cookies to take fika is a nice moment to sit in the lobby and chill. Everybody in the reception is very kind and sweet. We would come back again if life gives Us the opportunity!!!

the hotel is in the heart of the Gamla Stan by the water. Easy to find. The room despite it was small , it was clean. There was no fridge in the room . The staff was really friendly and can help you with everything.

I have spent some nights at this hotel to and from, and just that should tell the story of this review. I'm a satisfied guest to this place. Close to a regular. Rooms are unusual big, comfortable, spotless clean and it often feels like I'm the first guest to ever do a stay over. Nice feeling for sure. Location is awesome with a walking distance to more or less everything, and the Metro Station "Slussen" is just a 3 min walk away which will take you to literally wherever you want to. The building is approximately 400 years old and breakfast is served in the basement, just that is an historical experience in a good way for sure. Everything is super fresh and I can higly recommend the sausage and freshly made croissants combined with the cheese plate. If I would recommend anything it would be to book a room at the front . The view from the bed in the morning and the fresh air from the archipelago is to die for. Really. It will make your day. Have a look at my attached picture.

Nice and clean rooms, great and helpful stuff. Good breakfast, with something for every taste.And excellent location ! By the water, close to old town. Perfect for visiting Stockholm, everything is near by.

An extremely nice hotel in one of the best areas of Gamla Stan. The staff were just amazing and super friendly. Breakfast was good. The room was really nice. There are no working drawers in the room though.

Very Nice service and good rooms! Breakfast was great and reception staff was brilliant and very helpful . Plenty of different types of rooms. Close to everything and not so pricey .My favourite was the bed.

Due to moving in covid times getting a personnummera, which is kinda essential to swedish life I stayed in the hotel ... at first just a few days initially. But I liked it and upon hearing that one can rent rooms for long term stay (a full month), I stayed for 2+ months. The rooms are nice, good size bathrooms are clean and with a good shower (which for me as someone tall is important), the beds are comfortable. Breakfast buffet has all the essentials (cereals, breads, coffee, juices, scrambled eggs, bacon, meatballs, swedish pancakes). Location, the location is pretty hard to beat since you can enjoy the old town and at the same time get around very easily be it walking, bus, uber, tunnelbanna ... or even with the ferry. Last but not least the stuff. Being a foreigner and staying long term being able to turn to hotel staff is pretty necessary and appreciated. In short the hotel will be my recommendation to friends and family, when they want to come and visit me.

The location of the hotel is perfect, facing the sea, and within Gamla Stan. The team at the reception has been incredibly kind and helpful, despite a late arrival and during our stay. And the breakfast was diverse, huge and delicious. I will definitely come back, very soon. My daughters loved it. Yann

Really enjoyed my stay at Gamla Stan Hotel. Friendly staff & beautiful rooms although it's a but of a maze to get to your room, haha. Beautiful view of the sea from my window! Ask for upgrade in reception!!

Hi, i visited Sweden for my work purpose, i visited this hotel and stayed here for over 2 months. It was one of the best places i have stayed. The staff were so accommodating. As this was during the time of Covid-19, they didnt have breakfast buffet, but they made sure everyone was given breakfast bags so, they could have breakfast. Cleaning was on par - and they made sure all the supplies in the room were fully stocked up. If i needed more towels, i could just ring or go down to reception and they were happy to give me more. Hotel manageress Magdalena was really kind, she made sure I, was safe at all times, asked me if i needed anything. other staff, Aaron, Myriam, Line, Cem, Gjane, Elise and all the cleaners were fantastic. i believe this hotel deserves 5 star. I have been reading reviews from people giving it negative comments, to be honest you guys need to re-think on what is most important. Not having towels, because you did not ask is not hotels problem its your problem for not asking. Not having buffet during Covid is for your safety not for the convenience of hotel. These guys are doing their best to accommodate us and make my stay pleasant. i am very grateful.

I had a reservation at Gamla-Stan Hotel for visiting purposes, which I booked and paid since months ago, before all the Coronavirus craziness started (without free cancellation as I always do, cause I never had to cancel a trip before) My flight to Stockholm got cancelled due to the current situation and I wrote the hotel, that I cannot honor my reservation anymore, and to get at least a voucher in order to be able to stay there some other time, once the travelling would be possible again. They showed no understanding whatsoever, and they said because Germany is not on the force majeure list on Booking, they won't give any refunds or voucher. I find it very unreasonable, considering that I had no way of reaching Stockholm and not because of my own choice …and on the official websites from Sweden was even mentioned that travelling to Sweden shouldn't take place if no serious reason for it. I don't think sightseeing qualifies for that… I think this is absurd, they are just taking advantage of the current situation to make profit!!! I would have been perfectly fine with just a voucher to be used some time in the future, but like this…they just took the payment …without giving any service for it…and of course now no review is possible on Booking !!! This says a lot about the management mentality and even if I didn't actually spend a night in this hotel, now I would definitely not plan to do that ever !!! And I actually wouldn't recommend it to anyone else, I think this kind of behavior shouldn't be encouraged at all !!!