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Best Western Plus Hotel Stephenville Inn, Stephenville

121 S Lockhart Road, 76401-3761, Stephenville, United States - See on a map
Best Western Plus Stephenville Inn - Best Western Plus Stephenville Inn The Best Western Plus Stephenville Inn is ideally located in the center of Stephenville. Come and experience our hotel near the major tourist attractions. Best price guaranteed and exclusive deals.

Experience the hospitality of Stephenville, Texas. We are the 'Cowboy Capital of the World', Stephenville, TX, and since our hotel is along Highways 377 and 67, we make it easy to get around town. We're also just a stone's throw from downtown, adding convenience to our hotel's location. In Stephenville, TX, business travelers enjoy corporate amenities like a well-equipped business center, with printing, faxing, copying and free Wi-Fi access. In addition, we have a meeting room that accommodates up to 85 people. Businesses such as Tejas Tubular, Emerson Industrial Automation, FMC Technologies and Saint-Gobain Abrasives are also near our location in Stephenville, TX. Our hotel's leisure guests always have a great time as well. Near our property, you'll find attractions like Tarleton State University, Twisted J Live where you can enjoy some good live music, City Limits and the famous Lone Star Arena. Surrounding hotels simply can't match our service and amenities. The 100% smoke-free Best Western Plus Stephenville Inn offers a crystal-clear, outdoor, covered pool and a well-equipped fitness center, so you can keep up your exercise regimen. Every morning you can enjoy the complimentary full hot breakfast bar, with hot food and fresh coffee. We look forward to your visit!

Best Western Plus

Hotel Stephenville Inn

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Hotel advantages

  • Complimentary full american breakfast
    Complimentary full american breakfast
  • Outdoor pool
    Outdoor pool
  • Air conditioning
    Air conditioning
  • Free parking
    Free parking
  • Outdoor parking
    Outdoor parking
  • 24-hour front desk
    24-hour front desk
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Guest reviews

In partnership with tripadvisor fr
based on 145 guest reviews
NOTE ISSUED
Excellent
49
Very Good
39
Average
30
Poor
11
Terrible
16
REFER TO NOTICE
Business Business
38
Couples Couples
24
Family Family
54
Friends getaway Friends getaway
9
Solo travel Solo travel
5
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"Doesn't get better than this"

5
Michelle K, Denver 24/02/2021

Had to stay at this hotel due to power/water outage during winter storm in Texas. The crew at this hotel were all so amazing and accommodating, probably the best stay at a hotel I've ever experienced!

"Lost clothes.."

1
User 20/01/2021

I needed to wash clothes but the dryer was broken, however the front desk clerk said it was okay from me to use their (housekeeping) dryer. I lost a few work shirts, a pair of pants, and a few pairs of socks. How they got lost is a mystery to me, my family, and the front desk clerks. They can't explain what happened to my clothes. Which is odd considering I got some of my clothes out of their dryer. Did they put the other half in another dryer to dry them faster? Did those items dry faster than the others so they took them out and let the damp clothes dry longer? If so then where are they? Did someone throw my clothes away? Now I have to buy more clothes which the only ones I can't replace are my work shirts. I can't afford to buying clothes. That's around $40 plus the irreplaceable work shirts that are issued by my employer. I would have giving no stars if giving the option.

"BETTER than Hampton Inn & Suite Stephenville"

5
constance1711, League City, Texas 12/01/2021

AWESOME. Rooms were very nice. The rooms didn't have holes in the walls, no water marks on ceiling, no mild dew like Hampton Inn & Suites in Stephenville. Nice and friendly staff and seemed to like being at work.

Kasey Sparks, Guest Services / Front Office at Best Western Plus Stephenville Inn, responded to this review
We would like to thank you for leaving such and amazing review! We are more than pleased you enjoyed your stay with us and hope to see you again soon!

"“Best” Hotel in Town!"

5
User 04/01/2021

The “Best” part was a play on words with the hotel's name. I've stayed at a lot of hotel's in the Stephenville area and this one was by far the highlight of them all. The appearance is clean on both the inside and out. The front desk staff was very pleasant to communicate with, most of the time you can't talk to anyone at a hotel's front desk without walking away feeling like you inconvenienced them and their life. That wasn't the case here and when I asked about the renovation from a Holiday Inn Express to the Best Western Plus it now makes sense as to why there are so many negative reviews. Clearly if you see carpet ripped up and a “RENOVATION” sign you'd have enough common sense to know what you're getting into. Anyway my entire stay was perfect from the moment I checked in to the moment I checked out.

Kasey Sparks, Guest Services / Front Office at Best Western Plus Stephenville Inn, responded to this review
We are so pleased to hear your stay was so great! Our front desk staff is dedicated to making sure all of our guests feel at home when they visit our hotel despite any obstacles. We hope to have you come stay with us again very soon!

"TERRIBLE SERVICE, STOLE OUR MONEY"

1
User 13/11/2020

Hotel charged us for linens that they said we took when we checked out. The linens were found when our work crew went back to stay at the same hotel the next week, in the same room. The linens were still rolled up inside the pull-out couch. If the housekeepers would have actually cleaned the room then the linens would have been found. Totally Disgusted to know they are not cleaning rooms or linens. The manager refuses to give our money back that she stole from us and will not return my phone calls. Beware when staying here and pay close attention to your receipts/invoices.

Kasey Sparks, Guest Services / Front Office at Best Western Plus Stephenville Inn, responded to this review
We sincerely apologize for this. I am very aware of the situation and will have the general manager reach out to you to have this situation resolved. Thank you for taking the time to provide feedback, as always it is appreciated!

"Great stay"

5
User 02/11/2020

We had a great stay and recommend this hotel for the best value. Our room was clean and the staff was helpful and friendly. The hotel is in the middle of a remodel, but don't let that deter you from staying with them. The rooms are spacious and comfortable and the people are nice.

Kasey Sparks, Guest Services / Front Office at Best Western Plus Stephenville Inn, responded to this review
Thank you Janie G for the great review! We look forward to having you come stay with us again in the near future!

"Unacceptable!!!"

2
PastorH, Little Elm, Texas 25/10/2020

Breakfast was a total waste!! It was pastries and rotten bananas. And was not something that diabetics can eat. I actually showed the desk clerk Alex the rotten fruit and he sarcastically said he would eat it. At that point I became inflamed. I didn't find it funny. He is definitely not someone to represent the Best Western brand. I would personally fire him. It's clear they are renovating but management could have done a much better job in ensuring that customers got what they paid for. I will never go back to a Best Western.

Kasey Sparks, Guest Services / Front Office at Best Western Plus Stephenville Inn, responded to this review
We sincerely apologize for the inconveniences you faced during your recent stay with us, I will talk with my front desk staff to ensure we know how to handle these situations. I hope despite this experience, you give us another chance in the near future. As always thank you for leaving us a review, we are thankful for your feedback.

"These good reviews cannot possibly be genuine. This Hotel stinks"

1
User 04/08/2020

There is no way these positive reviews are genuine. The carpet is pulled up in the halls and walking on carpet pad. The place has an awful smell. the elevator is disgusting and the floors need swept. They do not have ANY liquid creamer for coffee on the entire property. Blame it on Covid.. LOL I've been to hundreds of IHG hotels and this is in the bottom 2.

IHG Service, Owner at Best Western Plus Stephenville Inn, responded to this review
Hi NEAL B, Thank you for taking the time to post a review from your stay with us. I was concerned that you had issues with the carpet condition, elevator, and the coffee amenities. I understand your disappointment, and this should not have been the case. I will share your review with our team for improvements on our end. We appreciate you for staying with us and in line with this, I sent you a private message to address your concerns. I appreciate your being our guest and I still hope you would give us another chance in the future so this time we can show you a frictionless experience. Orlando A. Case Manager IHGService

"Good hotel"

4
mallen70, Rosharon, Texas 06/07/2020

I stayed here for the final night of my recent road trip. The staff was friendly and the room was excellent. Due to COVID they closed the breakfast room, but provided a "to-go" bag in the morning for breakfast. I did appreciate that, but do suggest that they provide a piece of fruit and a bottle of water in the bag like the Holiday Inn Express that I stayed in the previous night.

"Below par... smells"

3
Toneman4Christ, Henderson, Kentucky 14/06/2020

As an IHG member, I visit HIE on a semi regular basis as I have found them to be consistent throughout the US. Although our experience was not bad, it did not align with most experience as we've had. These comments have been reported to the front desk, but visitors should be aware regardless. We arrived to lobby that looked like it had been recently updated however smelled of mold. When checking in were informed that the pool was closed which was the primary reason we came. I realize Covid is interrupting many things, but would appreciate a clear notification on the website that was closed. The information is there but it is buried in a corporate “some services will be suspended” announcement. This was a special father-son outing that my son was looking forward to finally getting to swim. He was a trooper but disappointed. We got onto the elevator to a strong body odor smell. The hotel Was being renovated and of course hard-working construction folks were using the elevators. I thought the smell will dissipate later but when we came in hours later the elevators are still reeked. I mentioned it to the cleaning personnel in the morning when I noticed the smell then and she mentioned she cleans it every day. That evening my son and I were laying in bed watching a movie. I noticed another smell and since he was eight I assumed it was his feet. I asked him to wash his feet three times but the smell remained. After the movie we climbed into our beds and I realized then that it was not his feet, rather the comforter. By that point we were already dressed for bed and I just lived with it. Again I want to reiterate service was good, but the overall experience was below par for what I have experienced in the past. I will continue do use Holiday Inn express, but not likely this one.

IHGService, Guest Relations Manager at Best Western Plus Stephenville Inn, responded to this review
Dear Toneman4Christ, I appreciate you for sharing your review about your recent stay. I am very sorry that you did not experience an exemplary hotel stay because of the level of service your have received. On behalf of our hotel I apologize for any inconvenience you might have experienced. I have sent you a private message to reaffirm my apologies. I very much hope that you will grant us the opportunity to prove ourselves again. Best Regards, Ben W. Case Manager IHGService

These reviews are the subjective opinions of individual travelers and not of TripAdvisor LLC nor of its partners.