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Best Western Plus Hotel Stephenville Inn, Stephenville

121 S Lockhart Road, 76401-3761, Stephenville, United States - Vedi su una mappa
Best Western Plus Stephenville Inn - Area esterna Il Best Western Plus Stephenville Inn è situato nel centro di Stephenville. L'hotel è vicino alle principali attrazioni turistiche. Approfittate tutto l'anno del miglior prezzo garantito e di offerte esclusive.

Lasciati avvolgere dall'ospitalità di Stephenville, Texas. Il nostro hotel, situato lungo le autostrade 377 e 67, ti consentirà di girare comodamente la città di Stephenville, nota anche come la "capitale Cowboy del mondo". Siamo inoltre a pochi passi dal centro città, una posizione che rende il nostro hotel la struttura ideale per il tuo soggiorno. I clienti che viaggiano per lavoro apprezzeranno le strutture e i servizi business disponibili a Stephenville, tra cui un business center ben attrezzato con stampante, fax, fotocopiatrice e accesso Wi-Fi a Internet gratuito. Disponiamo inoltre di una sala meeting in grado di ospitare fino a 85 persone. Anche aziende come Tejas Tubular, Emerson Industrial Automation, FMC Technologies e Saint-Gobain Abratives si trovano a breve distanza dal nostro hotel a Stephenville, Texas. Anche i clienti del nostro hotel che si trovano in città per vacanza potranno trascorrere un soggiorno fantastico. Vicino al nostro hotel troverai luoghi di interesse come la Tarleton State University, il Twisted J Live, dove potrai ascoltare della piacevole musica dal vivo, il City Limits e la famosa Lone Star Arena. Nessun hotel nella zona può competere con il nostro servizio e le nostre strutture. Il Best Western Plus Stephenville Inn, hotel 100% non fumatori, dispone di una splendida piscina coperta all'aperto e di un centro fitness ben attrezzato, per permetterti di mantenerti in forma. Ogni mattina potrai gustare la nostra colazione all'americana completa a buffet gratuita, che comprende piatti caldi e caffè fatto al momento. Non vediamo l'ora di accoglierti!

Best Western Plus

Hotel Stephenville Inn

LABEL_ITINERAIRE

LABEL_DEPART:

LABEL_ARRIVEE:

i vantaggi dell'hotel

  • Colazione all
    Colazione all'americana
  • Piscina all
    Piscina all'aperto
  • Aria condizionata
    Aria condizionata
  • Parcheggio gratuito
    Parcheggio gratuito
  • Parcheggio esterno
    Parcheggio esterno
  • Ricevimento 24 ore su 24
    Ricevimento 24 ore su 24
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Pareri dei nostri clienti

in collaborazione con tripadvisor fr
Basato sul parere di 141 viaggiatori
PUNTEGGIO ATTRIBUITO
Eccellente
46
Molto buono
39
Nella media
30
Scarso
11
Pessimo
15
CONSULTARE I PARERI SU
Affari Affari
38
Da solo Da solo
5
In coppia In coppia
24
In famiglia In famiglia
52
Viaggio con amici Viaggio con amici
9
RIEPILOGO DEI PUNTEGGI
Pulizia
Posizione
Stanze
Servizio
Qualità del sonno
Qualità/prezzo

"TERRIBLE SERVICE, STOLE OUR MONEY"

1
User 13/11/2020

Hotel charged us for linens that they said we took when we checked out. The linens were found when our work crew went back to stay at the same hotel the next week, in the same room. The linens were still rolled up inside the pull-out couch. If the housekeepers would have actually cleaned the room then the linens would have been found. Totally Disgusted to know they are not cleaning rooms or linens. The manager refuses to give our money back that she stole from us and will not return my phone calls. Beware when staying here and pay close attention to your receipts/invoices.

Kasey Sparks, Guest Services / Front Office at Best Western Plus Stephenville Inn, responded to this review
We sincerely apologize for this. I am very aware of the situation and will have the general manager reach out to you to have this situation resolved. Thank you for taking the time to provide feedback, as always it is appreciated!

"Great stay"

5
User 02/11/2020

We had a great stay and recommend this hotel for the best value. Our room was clean and the staff was helpful and friendly. The hotel is in the middle of a remodel, but don't let that deter you from staying with them. The rooms are spacious and comfortable and the people are nice.

Kasey Sparks, Guest Services / Front Office at Best Western Plus Stephenville Inn, responded to this review
Thank you Janie G for the great review! We look forward to having you come stay with us again in the near future!

"Unacceptable!!!"

2
PastorH, Little Elm, Texas 25/10/2020

Breakfast was a total waste!! It was pastries and rotten bananas. And was not something that diabetics can eat. I actually showed the desk clerk Alex the rotten fruit and he sarcastically said he would eat it. At that point I became inflamed. I didn't find it funny. He is definitely not someone to represent the Best Western brand. I would personally fire him. It's clear they are renovating but management could have done a much better job in ensuring that customers got what they paid for. I will never go back to a Best Western.

Kasey Sparks, Guest Services / Front Office at Best Western Plus Stephenville Inn, responded to this review
We sincerely apologize for the inconveniences you faced during your recent stay with us, I will talk with my front desk staff to ensure we know how to handle these situations. I hope despite this experience, you give us another chance in the near future. As always thank you for leaving us a review, we are thankful for your feedback.

"These good reviews cannot possibly be genuine. This Hotel stinks"

1
User 04/08/2020

There is no way these positive reviews are genuine. The carpet is pulled up in the halls and walking on carpet pad. The place has an awful smell. the elevator is disgusting and the floors need swept. They do not have ANY liquid creamer for coffee on the entire property. Blame it on Covid.. LOL I've been to hundreds of IHG hotels and this is in the bottom 2.

IHG Service, Owner at Best Western Plus Stephenville Inn, responded to this review
Hi NEAL B, Thank you for taking the time to post a review from your stay with us. I was concerned that you had issues with the carpet condition, elevator, and the coffee amenities. I understand your disappointment, and this should not have been the case. I will share your review with our team for improvements on our end. We appreciate you for staying with us and in line with this, I sent you a private message to address your concerns. I appreciate your being our guest and I still hope you would give us another chance in the future so this time we can show you a frictionless experience. Orlando A. Case Manager IHGService

"Good hotel"

4
mallen70, Rosharon, Texas 06/07/2020

I stayed here for the final night of my recent road trip. The staff was friendly and the room was excellent. Due to COVID they closed the breakfast room, but provided a "to-go" bag in the morning for breakfast. I did appreciate that, but do suggest that they provide a piece of fruit and a bottle of water in the bag like the Holiday Inn Express that I stayed in the previous night.

"Below par... smells"

3
Toneman4Christ, Henderson, Kentucky 14/06/2020

As an IHG member, I visit HIE on a semi regular basis as I have found them to be consistent throughout the US. Although our experience was not bad, it did not align with most experience as we've had. These comments have been reported to the front desk, but visitors should be aware regardless. We arrived to lobby that looked like it had been recently updated however smelled of mold. When checking in were informed that the pool was closed which was the primary reason we came. I realize Covid is interrupting many things, but would appreciate a clear notification on the website that was closed. The information is there but it is buried in a corporate “some services will be suspended” announcement. This was a special father-son outing that my son was looking forward to finally getting to swim. He was a trooper but disappointed. We got onto the elevator to a strong body odor smell. The hotel Was being renovated and of course hard-working construction folks were using the elevators. I thought the smell will dissipate later but when we came in hours later the elevators are still reeked. I mentioned it to the cleaning personnel in the morning when I noticed the smell then and she mentioned she cleans it every day. That evening my son and I were laying in bed watching a movie. I noticed another smell and since he was eight I assumed it was his feet. I asked him to wash his feet three times but the smell remained. After the movie we climbed into our beds and I realized then that it was not his feet, rather the comforter. By that point we were already dressed for bed and I just lived with it. Again I want to reiterate service was good, but the overall experience was below par for what I have experienced in the past. I will continue do use Holiday Inn express, but not likely this one.

IHGService, Guest Relations Manager at Best Western Plus Stephenville Inn, responded to this review
Dear Toneman4Christ, I appreciate you for sharing your review about your recent stay. I am very sorry that you did not experience an exemplary hotel stay because of the level of service your have received. On behalf of our hotel I apologize for any inconvenience you might have experienced. I have sent you a private message to reaffirm my apologies. I very much hope that you will grant us the opportunity to prove ourselves again. Best Regards, Ben W. Case Manager IHGService

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