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Codice vantaggio

Best Western Plus Hotel Stephenville Inn, Stephenville

121 S Lockhart Road, 76401-3761, Stephenville, United States - Vedi su una mappa
Best Western Plus Stephenville Inn - Area esterna Il Best Western Plus Stephenville Inn è situato nel centro di Stephenville. L'hotel è vicino alle principali attrazioni turistiche. Approfittate tutto l'anno del miglior prezzo garantito e di offerte esclusive.

Lasciati avvolgere dall'ospitalità di Stephenville, Texas. Il nostro hotel, situato lungo le autostrade 377 e 67, ti consentirà di girare comodamente la città di Stephenville, nota anche come la "capitale Cowboy del mondo". Siamo inoltre a pochi passi dal centro città, una posizione che rende il nostro hotel la struttura ideale per il tuo soggiorno. I clienti che viaggiano per lavoro apprezzeranno le strutture e i servizi business disponibili a Stephenville, tra cui un business center ben attrezzato con stampante, fax, fotocopiatrice e accesso Wi-Fi a Internet gratuito. Disponiamo inoltre di una sala meeting in grado di ospitare fino a 85 persone. Anche aziende come Tejas Tubular, Emerson Industrial Automation, FMC Technologies e Saint-Gobain Abratives si trovano a breve distanza dal nostro hotel a Stephenville, Texas. Anche i clienti del nostro hotel che si trovano in città per vacanza potranno trascorrere un soggiorno fantastico. Vicino al nostro hotel troverai luoghi di interesse come la Tarleton State University, il Twisted J Live, dove potrai ascoltare della piacevole musica dal vivo, il City Limits e la famosa Lone Star Arena. Nessun hotel nella zona può competere con il nostro servizio e le nostre strutture. Il Best Western Plus Stephenville Inn, hotel 100% non fumatori, dispone di una splendida piscina coperta all'aperto e di un centro fitness ben attrezzato, per permetterti di mantenerti in forma. Ogni mattina potrai gustare la nostra colazione all'americana completa a buffet gratuita, che comprende piatti caldi e caffè fatto al momento. Non vediamo l'ora di accoglierti!

Best Western Plus

Hotel Stephenville Inn




i vantaggi dell'hotel

  • Colazione all
    Colazione all'americana
  • Piscina all
    Piscina all'aperto
  • Aria condizionata
    Aria condizionata
  • Parcheggio gratuito
    Parcheggio gratuito
  • Parcheggio esterno
    Parcheggio esterno
  • Ricevimento 24 ore su 24
    Ricevimento 24 ore su 24
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Pareri dei nostri clienti

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Basato sul parere di 149 viaggiatori
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Qualità del sonno

"Nice, clean and friendly"

Debbie G, Austin 16/04/2021

My room was nice, current furnishings and bed was comfortable. Definitely the best room for the price in the area. The only issue was parking. Got back to the room late and night and not a single parking space available - lots of motorcycles and trailers. Had to park down the street and walk.

"Very nice new hotel."

BDaleR, Beaumont, Texas 11/04/2021

This is a very nice new hotel, it was very clean and well kept. The staff was extremely helpful and friendly. The rooms were comfortable and clean. The breakfast was still a sack breakfast, the staff was a little slow in making fresh coffee available.

Kasey Sparks, Guest Services / Front Office at Best Western Plus Stephenville Inn, responded to this review
We appreciate your feedback so very much! We are working on opening our breakfast back up to have better options for our guests, and we hope you do come back soon and enjoy this with us!

"Great hotel!"

LoriMS_53, Abilene, Texas 01/04/2021

We thoroughly enjoyed our stay at the Best Western in Stephenville, Tx. The young man who checked us in was so nice and very helpful, as was the other staff we spoke to while we were there. Our room was very clean and the beds were so comfortable. We travel to Stephenville often to visit my daughter in College and will definitely be staying here again!

Kasey Sparks, Guest Services / Front Office at Best Western Plus Stephenville Inn, responded to this review
We are so pleased to hear you had such a wonderful stay with us! We look forward to seeing you again soon!

"Best Western Plus Stephenville"

wahlsharon, Fredericksburg, Texas 22/03/2021

A/C did not work properly. Ran out of hot water. Room was hot, shower was cold. Lighting in the room flickered on and off. Door/mirror was torn off. Breakfast and coffee was gone before breakfast hours were finished. The room was clean, however, and bed comfortable.

Kasey Sparks, Guest Services / Front Office at Best Western Plus Stephenville Inn, responded to this review
We sincerely apologize for these issues you faced during your stay with us. I really hope you consider coming back and allowing us to show you we can offer you an excellent stay! Please let us know if we can be of further assistance


User 28/02/2021

The only thing I did not like about my stay was the parking. We were traveling with a trailer and had to parallel park and take up 4 or 5 spots! Room was nice and clean and the staff were very friendly!

Kasey Sparks, Guest Services / Front Office at Best Western Plus Stephenville Inn, responded to this review
We are so very sorry about that! We allowed guests to park in the lot in front of ours but unfortunately, they are building on that lot now. We are currently looking into other options on expanding our parking lot once again!

"Doesn't get better than this"

Michelle K, Denver 24/02/2021

Had to stay at this hotel due to power/water outage during winter storm in Texas. The crew at this hotel were all so amazing and accommodating, probably the best stay at a hotel I've ever experienced!

Kasey Sparks, Guest Services / Front Office at Best Western Plus Stephenville Inn, responded to this review
That is really great to hear! We are so glad we could help you guys out during this crazy time! Please come back anytime!

"Lost clothes.."

User 20/01/2021

I needed to wash clothes but the dryer was broken, however the front desk clerk said it was okay from me to use their (housekeeping) dryer. I lost a few work shirts, a pair of pants, and a few pairs of socks. How they got lost is a mystery to me, my family, and the front desk clerks. They can't explain what happened to my clothes. Which is odd considering I got some of my clothes out of their dryer. Did they put the other half in another dryer to dry them faster? Did those items dry faster than the others so they took them out and let the damp clothes dry longer? If so then where are they? Did someone throw my clothes away? Now I have to buy more clothes which the only ones I can't replace are my work shirts. I can't afford to buying clothes. That's around $40 plus the irreplaceable work shirts that are issued by my employer. I would have giving no stars if giving the option.

"BETTER than Hampton Inn & Suite Stephenville"

constance1711, League City, Texas 12/01/2021

AWESOME. Rooms were very nice. The rooms didn't have holes in the walls, no water marks on ceiling, no mild dew like Hampton Inn & Suites in Stephenville. Nice and friendly staff and seemed to like being at work.

Kasey Sparks, Guest Services / Front Office at Best Western Plus Stephenville Inn, responded to this review
We would like to thank you for leaving such and amazing review! We are more than pleased you enjoyed your stay with us and hope to see you again soon!

"“Best” Hotel in Town!"

User 04/01/2021

The “Best” part was a play on words with the hotel's name. I've stayed at a lot of hotel's in the Stephenville area and this one was by far the highlight of them all. The appearance is clean on both the inside and out. The front desk staff was very pleasant to communicate with, most of the time you can't talk to anyone at a hotel's front desk without walking away feeling like you inconvenienced them and their life. That wasn't the case here and when I asked about the renovation from a Holiday Inn Express to the Best Western Plus it now makes sense as to why there are so many negative reviews. Clearly if you see carpet ripped up and a “RENOVATION” sign you'd have enough common sense to know what you're getting into. Anyway my entire stay was perfect from the moment I checked in to the moment I checked out.

Kasey Sparks, Guest Services / Front Office at Best Western Plus Stephenville Inn, responded to this review
We are so pleased to hear your stay was so great! Our front desk staff is dedicated to making sure all of our guests feel at home when they visit our hotel despite any obstacles. We hope to have you come stay with us again very soon!


User 13/11/2020

Hotel charged us for linens that they said we took when we checked out. The linens were found when our work crew went back to stay at the same hotel the next week, in the same room. The linens were still rolled up inside the pull-out couch. If the housekeepers would have actually cleaned the room then the linens would have been found. Totally Disgusted to know they are not cleaning rooms or linens. The manager refuses to give our money back that she stole from us and will not return my phone calls. Beware when staying here and pay close attention to your receipts/invoices.

Kasey Sparks, Guest Services / Front Office at Best Western Plus Stephenville Inn, responded to this review
We sincerely apologize for this. I am very aware of the situation and will have the general manager reach out to you to have this situation resolved. Thank you for taking the time to provide feedback, as always it is appreciated!

"Great stay"

User 02/11/2020

We had a great stay and recommend this hotel for the best value. Our room was clean and the staff was helpful and friendly. The hotel is in the middle of a remodel, but don't let that deter you from staying with them. The rooms are spacious and comfortable and the people are nice.

Kasey Sparks, Guest Services / Front Office at Best Western Plus Stephenville Inn, responded to this review
Thank you Janie G for the great review! We look forward to having you come stay with us again in the near future!


PastorH, Little Elm, Texas 25/10/2020

Breakfast was a total waste!! It was pastries and rotten bananas. And was not something that diabetics can eat. I actually showed the desk clerk Alex the rotten fruit and he sarcastically said he would eat it. At that point I became inflamed. I didn't find it funny. He is definitely not someone to represent the Best Western brand. I would personally fire him. It's clear they are renovating but management could have done a much better job in ensuring that customers got what they paid for. I will never go back to a Best Western.

Kasey Sparks, Guest Services / Front Office at Best Western Plus Stephenville Inn, responded to this review
We sincerely apologize for the inconveniences you faced during your recent stay with us, I will talk with my front desk staff to ensure we know how to handle these situations. I hope despite this experience, you give us another chance in the near future. As always thank you for leaving us a review, we are thankful for your feedback.

"These good reviews cannot possibly be genuine. This Hotel stinks"

User 04/08/2020

There is no way these positive reviews are genuine. The carpet is pulled up in the halls and walking on carpet pad. The place has an awful smell. the elevator is disgusting and the floors need swept. They do not have ANY liquid creamer for coffee on the entire property. Blame it on Covid.. LOL I've been to hundreds of IHG hotels and this is in the bottom 2.

IHG Service, Owner at Best Western Plus Stephenville Inn, responded to this review
Hi NEAL B, Thank you for taking the time to post a review from your stay with us. I was concerned that you had issues with the carpet condition, elevator, and the coffee amenities. I understand your disappointment, and this should not have been the case. I will share your review with our team for improvements on our end. We appreciate you for staying with us and in line with this, I sent you a private message to address your concerns. I appreciate your being our guest and I still hope you would give us another chance in the future so this time we can show you a frictionless experience. Orlando A. Case Manager IHGService

"Good hotel"

mallen70, Rosharon, Texas 06/07/2020

I stayed here for the final night of my recent road trip. The staff was friendly and the room was excellent. Due to COVID they closed the breakfast room, but provided a "to-go" bag in the morning for breakfast. I did appreciate that, but do suggest that they provide a piece of fruit and a bottle of water in the bag like the Holiday Inn Express that I stayed in the previous night.

"Below par... smells"

Toneman4Christ, Henderson, Kentucky 14/06/2020

As an IHG member, I visit HIE on a semi regular basis as I have found them to be consistent throughout the US. Although our experience was not bad, it did not align with most experience as we've had. These comments have been reported to the front desk, but visitors should be aware regardless. We arrived to lobby that looked like it had been recently updated however smelled of mold. When checking in were informed that the pool was closed which was the primary reason we came. I realize Covid is interrupting many things, but would appreciate a clear notification on the website that was closed. The information is there but it is buried in a corporate “some services will be suspended” announcement. This was a special father-son outing that my son was looking forward to finally getting to swim. He was a trooper but disappointed. We got onto the elevator to a strong body odor smell. The hotel Was being renovated and of course hard-working construction folks were using the elevators. I thought the smell will dissipate later but when we came in hours later the elevators are still reeked. I mentioned it to the cleaning personnel in the morning when I noticed the smell then and she mentioned she cleans it every day. That evening my son and I were laying in bed watching a movie. I noticed another smell and since he was eight I assumed it was his feet. I asked him to wash his feet three times but the smell remained. After the movie we climbed into our beds and I realized then that it was not his feet, rather the comforter. By that point we were already dressed for bed and I just lived with it. Again I want to reiterate service was good, but the overall experience was below par for what I have experienced in the past. I will continue do use Holiday Inn express, but not likely this one.

IHGService, Guest Relations Manager at Best Western Plus Stephenville Inn, responded to this review
Dear Toneman4Christ, I appreciate you for sharing your review about your recent stay. I am very sorry that you did not experience an exemplary hotel stay because of the level of service your have received. On behalf of our hotel I apologize for any inconvenience you might have experienced. I have sent you a private message to reaffirm my apologies. I very much hope that you will grant us the opportunity to prove ourselves again. Best Regards, Ben W. Case Manager IHGService

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