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Best Western Hotel De Havelet, St. Peter Port

Havelet, GY1 1BA, St. Peter Port, Great Britain - See on a map
Best Western Hotel De Havelet - Best Western Hotel De Havelet The Best Western Hotel De Havelet is ideally located in the center of St. Peter Port. Come and experience our hotel near the major tourist attractions. Best price guaranteed and exclusive deals.

The Best Western Hotel de Havelet is the perfect place to stay in Guernsey, perched on a hill on the outskirts of the capital, St Peter Port. With an easy downhill walk into town, you'll be close to the attractions, yet a world away from the hustle and bustle. The hotel - an attractive Georgian house with an attractive sheltered garden and flower filled terraces - offers peace and quiet as well as amazing scenery. With beautiful views from the restaurants of the harbor, Castle Cornet and neighboring islands, there’s more than enough to feast your eyes upon. Being perfectly located for St Peter Port, it’s convenient for ferry terminals to Portsmouth, French ports and neighboring Jersey. A wonderful holiday destination, this lovely Guernsey hotel has much to offer guests who enjoy walking. The attractive south coast cliff paths are just five minutes away and you can also choose a ‘Tasty Walk’ – a series of 18 self-guided walks designed to take in the best of the island’s stunning scenery and fabulous food. The narrow streets and lanes of St. Peter Port are also full of interest, and Hauteville House - the Channel Island home of novelist, Victor Hugo whilst in exile - is also located near to Hotel de Havelet. If you’re the active and energetic type, why not try kayaking around the coves on the south coast? Alternatively, charter a boat and go on a voyage around the island, where you will spot seals, puffins and more around the rugged coastlines of the Bailiwick. If you’d rather stay close to this excellent hotel near St Peter Port, we offer a heated swimming pool, with French windows onto our sheltered patio for sunbathing - plus sauna, Jacuzzi® and steam room to help you fully relax. In fact, this wonderfully welcoming Guernsey hotel is the perfect place to recharge your batteries – whether you’re staying here for business or pleasure.

Best Western

Hotel De Havelet

LABEL_ITINERAIRE

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LABEL_ARRIVEE:

Hotel advantages

  • Spa
    Spa
  • Indoor pool
    Indoor pool
  • Lounges/bars
    Lounges/bars
  • Free parking
    Free parking
  • Outdoor parking
    Outdoor parking
  • Safe deposit box
    Safe deposit box
  • Steam bath
    Steam bath
  • Onsite laundry
    Onsite laundry
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Guest reviews

In partnership with tripadvisor fr
Certificate of Excellence 2020
Traveler's Choice
 
Travelers Choice 2022
 
Travelers_Choice 2020
 
based on 1324 guest reviews
NOTE ISSUED
Excellent
1109
Very Good
188
Average
17
Poor
10
Terrible
0
REFER TO NOTICE
Business Business
149
Couples Couples
659
Family Family
143
Friends getaway Friends getaway
103
Solo travel Solo travel
54
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"an excellent hotel in a beautiful location"

5
paula k, Aldergrove, United Kingdom 18/05/2022

We stayed in this hotel for a family wedding which was held on the terrace overlooking the bay - it is just beautiful. The hotel itself has lovely bedrooms, plenty of lounging space indoor and outside, the leisure facilities are excellent and the breakfast room and restaurant are both beautiful, the food is excellent. The staff are all very good and work very hard - it is one of the best hotels I have stayed in

BEST WESTERN De Havelet, Owner at Best Western Hotel De Havelet, responded to this review
Thank you for choosing Best Western Hotel de Havelet for your stay and sharing your experience here on TripAdvisor. It was our pleasure to welcome you to our hotel and I am pleased to learn that you had a very enjoyable stay with us, and the facilities and the service lived up to your utmost satisfaction. I am very pleased to know that you found the leisure facilities excellent, both restaurants and our Hotel a beautiful place to stay. Your kind comments regarding the staff are very much appreciated and it will be my pleasure to share it to each and everyone. Once again, we thank you for being our Guest and we look forward to welcoming you back hopefully in the near future. Kind Regards Gennaro Festivo General Manager

"Working tirelessly to make our stay memorable"

5
Tumbaparrot, London 16/05/2022

Another great holiday in Guernsey at the Hotel de Havelet and Copenhagen restaurant. The tight-knit team work tirelessly to make your stay memorable. Everyone is friendly and helpful and although there are Brexit-related staffing shortages evident across the whole Island, the team work extra hard to ensure guests receive the usual high standards the hotel is famous for. Breakfasts are back to being served in the Wellington Boot Restaurant with its stunning views across to Castle Cornet, Herm and France. There is a great choice of hot and cold food - all prepared to perfection. Lunches and dinners are served in the Copenhagen Bar and Grill where you can choose from a two or three-course set menu (changes mid-week) or from the a la carte. Everything is cooked and presented well and there were easily enough great choices to allow us to eat what we wanted for the week. The fondu was especially good and a nice change. Half-board is no longer offered, but this meant we didn't feel like we had to eat everything on the menu because we'd paid for it, but could pick and choose to have a starter or dessert as we felt like. Rooms were clean, comfortable and well-equipped and our superior room had fresh fruit and soft drinks daily. Any breakdowns (like the heated towel rail) were repaired straight away. The mattress was a bit hard for our ageing bones, so perhaps the option of a mattress topper to complement the choice of pillows could be considered? The pool, sauna and jacuzzi are a fabulous way to use calories or to relax before dinner and the temperature of the pool was perfect. No matter if the staff are management, reception, restaurant, maintenance or housekeeping, the desire to make your stay perfect is second nature. Everyone is genuinely friendly and helpful and a credit to themselves and to the hotel.

"Lovely hotel overlooking the sea"

5
daviddD4499AR, London, United Kingdom 08/05/2022

The hotel has pleasant rooms, and there is a lovely outside space with gardens and a view of the sea. The service is always good with friendly and professional staff. It is quite isolated, but only a 15 minute walk to the town centre.

BEST WESTERN De Havelet, Owner at Best Western Hotel De Havelet, responded to this review
Thank you for your wonderful review and sharing it here on TripAdvisor. We very much appreciate your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. It was our pleasure to welcome you to our hotel and I am pleased to learn that you had a very enjoyable stay with us, and the facilities and the service lived up to your utmost satisfaction. I am very pleased to learn that you found the room to be pleasant, clean and the team to be excellent and professional. It will be my pleasure to share your comments with each and every one. Once again, we thank you for being our Guest and for your recommendation. We look forward to welcoming you back hopefully in the near future. Kind Regards Gennaro Festivo General Manager

"Generally pleasant staff but paper-thin walls"

3
mkwhitbread, Guernsey, United Kingdom 07/05/2022

The restaurant has good food and the staff are pleasant. The hotel room walls (specifically room 15) were paper-thin and I could hear absolutely everything going on next door machine and outside, including coughing, the pool cleaning and slamming doors at 6am on a Saturday. The hotel receptionist's reaction was that I should have said something earlier. I didn't have faith any other room would be any better and frankly the hotel design isn't my responsibility. Insist on a quiet room if you stay. I note the hotel appears to have no disabled access.

"Excellent hotel"

5
Carol G, Andover, United Kingdom 01/05/2022

The staff, restaurant, accommodation, pool and spa facilities all exceeded expectations. Location is beautiful, with sea views but be aware it is on top of a steep hill. However there is a free shuttle bus service into town. Would definitely recommend to anyone considering visiting Guernsey.

BEST WESTERN De Havelet, Owner at Best Western Hotel De Havelet, responded to this review
Thank you for choosing Best Western Hotel de Havelet for your stay and sharing your experience here on TripAdvisor. It was our pleasure to welcome you to our hotel and I am pleased to learn that you had a very enjoyable stay with us, and all the facilities and the service lived up to your utmost satisfaction. Your kind comments regarding our Staff and the service are very much appreciated and it will be my pleasure to share it to each and everyone. Once again, we thank you for being our Guest and we look forward to welcoming you back hopefully in the near future. Kind Regards Gennaro Festivo General Manager

"Excellent service and facilities"

5
User 21/04/2022

We have visited the de Havelet for more than 15 years. After Covid restrictions were lifted we returned in April 2022. The excellent key members of staff have remained and the facilities have continued to be maintained and updated. So again we were served by people who put the guest first, are friendly and always helpful without being over- familiar, a difficult balance. Food, facilities and service are top notch. This is justifiably one of the highest rated hotels on the island and rarely disappoints. Highly rated for service, facilities, food and, above all, staff competences. Those with limited mobility should be aware the hotel is situated a couple of hundred metres up a steep hill from the sea front. However there is a frequent courtesy bus providing travel to the sea front, bus station, downtown and other facilities.

BEST WESTERN De Havelet, Owner at Best Western Hotel De Havelet, responded to this review
Thank you for your wonderful review and sharing it here on TripAdvisor. It was our pleasure to welcome you both back to our hotel and I am pleased to learn that you had a very enjoyable stay with us, and the facilities and the service lived up to your utmost satisfaction. I am very pleased to learn that you found the food, facilities and the service top notch. Your kind compliments regarding the staff are very much appreciated and it will be my pleasure to share it with the entire team. Once again, we thank you for being our Guest and for your recommendation. We look forward to welcoming you back hopefully in the near future. Kind Regards Gennaro Festivo General Manager

"Recent business trip to Guernsey"

5
User 20/04/2022

This hotel was first class based on its facilities and proximity to the centre of St Peter Port. Reception staff were extremely helpful too and the courtesy bus into town / ferry port is an added feature.

BEST WESTERN De Havelet, Owner at Best Western Hotel De Havelet, responded to this review
Thank you for taking your time to share your recent experience here on TripAdvisor. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. Having looked at your overall high score I am delighted to learn that you had a comfortable stay and the hotel facilities, and the service lived up to your satisfaction. We appreciate your kind comments regarding the reception team and it will be my pleasure to share your feedback with each and everyone. I would like to thank you once again for staying at Best Western Hotel de Havelet and we look forward to welcoming you back hopefully in the near future. Kind Regards Gennaro Festivo General Manager

"Lovely, relaxing stay"

5
User 18/04/2022

We stayed at Hotel de Havelet to celebrate our anniversary and we thoroughly enjoyed ourselves from beginning to end. Our room was a superior king and it was bright, airy & exceptionally clean. The bathroom was modern and there was a lovely basket of fruit provided in the room too. We enjoyed the spa facilities, however there aren't many loungers to sit on in there so it's better to go when it's not so busy. This is one second stay here and we'll definitely be back.

BEST WESTERN De Havelet, Owner at Best Western Hotel De Havelet, responded to this review
Thank you for taking your time to share your recent experience here on Tripadvisor. It was a pleasure to learn that you have chosen Best Western Hotel de Havelet to celebrate your anniversary and you have thoroughly enjoyed your stay. Having looked at your scores, I am delighted to learn that most of the hotel facilities, and the service lived up to your satisfaction and pleased to read that you found the room to be clean, airy, and bright. It will be my pleasure to share your feedback with the entire team. I would like to thank you once again for staying at Best Western Hotel de Havelet and we look forward to welcoming you back hopefully in the near future. Kind Regards Gennaro Festivo General Manager

"Very pleasant experience"

5
User 15/04/2022

My partner & I stayed for few nights and really enjoyed the experience. We were staying at the rooms towards the rear of the hotel, ground level and there was quite some noise transferred from room above. Room itself was very welcoming, clean & well equipped. Nice shower though the bathroom was a touch cold (& has a lamp outside immediately adjacent to the small window which is surprisingly bright in the bathroom at night). Staff were all very friendly & helpful and both restaurant bar / breakfast room were both very recommendable. I would certainly return though I'd perhaps try to steer room location better.

BEST WESTERN De Havelet, Owner at Best Western Hotel De Havelet, responded to this review
Thank you for choosing Best Western Hotel de Havelet for your stay and sharing your experience here on TripAdvisor. It was our pleasure to welcome you to our hotel and I am pleased to learn that you had a very enjoyable stay with us, and the facilities and the service lived up to your utmost satisfaction. Your kind comments regarding all our staff are very much appreciated and it will be my pleasure to share them to each and everyone. I am also pleased to learn that you have found your room very welcoming and well appointed, however we would be more than happy to allocate you in a room on a different location should you wish to stay with us again. Once again, we thank you for being our Guest and we look forward to welcoming you back hopefully in the near future. Kind Regards Gennaro Festivo General Manager

"Brilliant Hotel amazing staff"

5
jimmythebrain, Paisley, United Kingdom 07/04/2022

I would like to thank you for a wonderfull time at your hotel Swimming was great alongside sauna etc and the food was amazing really enjoyed my stay with you and will be back soon. Good Location and not too long a walk down to the waterfront

BEST WESTERN De Havelet, Owner at Best Western Hotel De Havelet, responded to this review
Thank you for taking your time to share your recent experience here on Tripadvisor. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. Having looked at your overall high score, I am delighted to learn that you had an enjoyable stay and the hotel facilities, and the service lived up to your utmost satisfaction. I am very glad to read your comments regarding our Swimming Pool, Sauna and the food and I very much appreciated your compliments regarding our staff. It will be my pleasure to share it to each and everyone. I would like to thank you once again for staying at Best Western Hotel de Havelet and we look forward to welcoming you back hopefully in the near future. Kind Regards Gennaro Festivo General Manager

"Best hotel ever stayed in"

5
Sybs02, Farnham, United Kingdom 04/04/2022

This hotel was way better than I could have imagined. Exceptionally clean and all the facilities were maintained to a very high standard. The food was delicious. The location has incredible sea views but you don't get those fantastic views without being on a hill so if you don't use a car (which we didn't) you certainly need to be fairly fit but we wanted to do lots of exercise anyway so it was fine for us. The best bit about the hotel was the staff - they were the friendliest and most helpful staff we have ever had the pleasure to encounter - they could not do enough for us and they seemed like a big happy family who genuinely enjoy helping people and running a well-oiled machine. And the pool, sauna, steam room and hot tub were fantastic (with free use of towels) and a bathrobe was available to hire for £5 for entire stay which was well worth it.

BEST WESTERN De Havelet, Owner at Best Western Hotel De Havelet, responded to this review
Thank you for taking your time to share your recent experience here on Tripadvisor. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. Having looked at your overall high score, I am delighted to learn that you had an enjoyable stay and the hotel facilities, and the service lived up to your utmost satisfaction. I am very glad to know that you found our Hotel to have a beautiful location and you very much enjoyed the Health Suite facilities. Additionally, I am pleased to have read that you found the room to be clean and tidy. Your kind comments regarding the staff are very much appreciated and it will be my pleasure to share it to each and everyone. I would like to thank you once again for staying at Best Western Hotel de Havelet and we look forward to welcoming you back hopefully in the near future. Kind Regards Gennaro Festivo General Manager

"Lovely staycation"

5
Marcia J, Guernsey, United Kingdom 01/04/2022

Family stayed over to celebrate our parents 50th wedding anniversary. Staff could not have been more attentive. Food brilliant and so was the overall atmosphere during the stay. Would definitely stay here again

BEST WESTERN De Havelet, Owner at Best Western Hotel De Havelet, responded to this review
Thank you for your wonderful review and sharing it here on TripAdvisor. It was our pleasure to welcome you to our hotel and I am pleased to learn that you had a very enjoyable stay with us, and the facilities and the service lived up to your utmost satisfaction. I am very glad that your family has chosen to stay with us to celebrate your parents' 50th Wedding Anniversary and you found our staff to be attentive. Your kind comments regarding the overall atmosphere and the food are very much appreciated and it will be my pleasure to share your compliments to the Team. Once again, we thank you for being our Guest and for your recommendation. We look forward to welcoming you back hopefully in the near future. Kind Regards Gennaro Festivo General Manager

"Lovely hotel, beautiful room, helpful staff, great views"

5
User 01/04/2022

Could not have been more pleased with this hotel. The front desk was very accommodating, even let us check in early and upgraded our room. The room was lovely, bed comfy, and sparking clean. The only thing I would caution about is that this is not a hotel for anyone with mobility issues, as everywhere there are stairs and thresholds. Also, it is on a long, steep hill, which makes for terrific views, but a challenging walk in to town.

BEST WESTERN De Havelet, Owner at Best Western Hotel De Havelet, responded to this review
Thank you for your wonderful review and sharing it here on TripAdvisor. We very much appreciate your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. It was our pleasure to welcome you to our hotel and I am pleased to learn that you had a very enjoyable stay with us, and the facilities and the service lived up to your utmost satisfaction. Your kind comments regarding the room are very much appreciated and I am very pleased to learn that you found the room to be lovely, clean and with comfortable bed. Your kind compliments regarding our Receptionist are very much appreciated and it will be my pleasure to share it to her. Once again, we thank you for being our Guest and for your recommendation. We look forward to welcoming you back hopefully in the near future. Kind Regards Gennaro Festivo General Manager

"Great Break"

5
dotcho, Ottery St. Mary, United Kingdom 31/03/2022

Good location in St Peters Port allowing access to town and its facilities. Although out of season the sun terrace was a welcome "sun trap". Room had all the requirements we wanted - especially comfortable bed mattress. Staff were really helpful and seemed genuinely pleased to help. Copenhagen restaurant was excellent and well used by locals as well. Not to forget the indoor swimming pool which provided a welcome break at end of day.

BEST WESTERN De Havelet, Owner at Best Western Hotel De Havelet, responded to this review
Thank you for your wonderful review. It was our pleasure to welcome you to our hotel and I am pleased to learn that you had a brilliant stay with us, and the facilities and the service lived up to your utmost satisfaction. Your kind comments regarding the pool, room and the staff are very much appreciated, and it will be my pleasure to share it to each and everyone. Once again, we thank you for being our Guest and we look forward to welcoming you back hopefully in the near future. Kind Regards Gennaro Festivo General Manager

"Staycation Delight"

5
User 28/03/2022

A lovely welcome by Kati and her colleague in reception set the tone for an amazing overnight staycation. Every member of staff we met were friendly and great at their job. The Hotel is lovely with good sized rooms, a lovely leisure suite and gardens. The terrace was a great place to relax in the sun and Alessia looked after us really well. Dinner at Copenhagen was superb. The restaurant was very busy but our food was excellent. Breakfast was served up in the Wellington Boot restaurant and we had a beautiful view across to Castle Cornet and the sea beyond. Again, the quality of the breakfast was very good. Overall a wonderful stay that we would be keen to repeat.

BEST WESTERN De Havelet, Owner at Best Western Hotel De Havelet, responded to this review
Thank you for your wonderful review and sharing it here on TripAdvisor. It was our pleasure to welcome you to our hotel and I am pleased to learn that you had a very enjoyable stay with us, and the facilities and the service lived up to your utmost satisfaction. I appreciate your kind compliments regarding your dining experience and glad to know that you found the food excellent and you have also enjoyed the views from the Wellington Boot. It will be my pleasure to share your feedback with the entire team and will pass your kind compliments on to Kati. Once again, we thank you for being our Guest and for your recommendation. We look forward to welcoming you back hopefully in the near future. Kind Regards Gennaro Festivo General Manager

"Fantastic hotel"

5
User 27/03/2022

Stayed for a long weekend. Arrived earlier than check in time but made very welcome. Sat on the terrace with fantastic elevated view of harbour and castle. Had special of the day, recommended local crab sandwiches washed down with a few drinks. Breakfast also excellent quality food. Yes you have to walk into and out of town via a steep hill, road works also mean there presently is one road to it from the harbour at present But it is worth it. Felt very relaxed and we'll attended to. Staff in my opinion have a masterclass in customer service. Really enjoyed our stay and will definitely be back.

BEST WESTERN De Havelet, Owner at Best Western Hotel De Havelet, responded to this review
Thank you for choosing Best Western Hotel de Havelet for your stay and sharing your experience here on TripAdvisor. It was our pleasure to welcome you to our hotel and I am pleased to learn that you had a very enjoyable stay with us, and the facilities and the service lived up to your utmost satisfaction. Thank you for sharing your dining and breakfast experience, I am very glad to know that you found the food of excellent quality. Your kind comments regarding the staff are very much appreciated and it will be my pleasure to share it to each and everyone. Once again, we thank you for being our Guest and we look forward to welcoming you back hopefully in the near future. Kind Regards Gennaro Festivo General Manager

"Relaxing break at excellent hotel"

5
User 22/03/2022

Having been sorely disappointed by the Duke of Normandie hotel, we checked out and came here for 2 nights instead. Best move we ever made. The staff are first class, accommodating, friendly and nothing too much trouble. Pool and jacuzzi are great. Restaurant is fine, breakfast is very good and the setting and views over St Peter Port is lovely. We had a superior king room and it was first class with some nice touches. Its a bit of a climb up from town, but only around 10 mins walk. Highly recommended.

"Welcoming staff and exceptional service"

5
User 20/03/2022

Little touches like Prosecco in the room and the receptionist checking we were happy with our room along with an exceptional meal and welcoming staff made our stay an enjoyable one. We used the pool and spa which made for a very relaxing stay

"Chilled holiday"

5
User 19/03/2022

Perfect holiday break with staff who dedicated themselves to ensuring nothing was too much trouble. The junior staff in particular were so friendly , kind and always had smiling faces even in todays world circumstances wonderful young people.

BEST WESTERN De Havelet, Owner at Best Western Hotel De Havelet, responded to this review
Thank you for choosing Best Western Hotel de Havelet for your stay and sharing your experience here on TripAdvisor. It was our pleasure to welcome you to our hotel and I am pleased to learn that you had a very enjoyable stay with us, and the facilities and the service lived up to your utmost satisfaction. I am very glad to know that you had a perfect Holiday break with us. Your kind comments regarding our Junior staff are very much appreciated. Once again, we thank you for being our Guest and we look forward to welcoming you back hopefully in the near future. Kind Regards Gennaro Festivo General Manager

"Lovely break at the de Havelet"

5
elizabetht910, Taunton, United Kingdom 11/03/2022

We have just come home from a week's stay at this lovely hotel. We have visited many times before and always receive a great welcome. The room we stayed in was superb, very clean and spacious. Fresh fruit and water supplied every day. Whatever you require the staff are there to help you. The food in the Copenhagen restaurant is excellent. Great choice of menu and very attentive service. We will be going back again.

BEST WESTERN De Havelet, Owner at Best Western Hotel De Havelet, responded to this review
Thank you for choosing Best Western Hotel de Havelet for your stay and sharing your experience here on TripAdvisor. It was our pleasure to welcome you to our hotel and I am pleased to learn that you had a very enjoyable stay with us, and the facilities and the service lived up to your utmost satisfaction. I am very glad to know that you always receive a great welcome whenever you stay with us and you found your room to be spacious and clean. Thank you for sharing your Restaurant experience, I am delighted to have read that you found our menu to be great and the food to be excellent. Your kind comments regarding our Staff and the service are very much appreciated and it will be my pleasure to share it to each and everyone. Once again, we thank you for being our Guest and we look forward to welcoming you back hopefully in the near future. Kind Regards Gennaro Festivo General Manager

"The staff the Jewels"

5
User 09/03/2022

Having read the reviews on the hotel, which came top of the class, I was intrigued to discover why. I now know, its the staff. To say they couldn't do enough, and do enough in a bight and courteously would be playing it down. The hotel was clean, the food excellent both breakfast and dinner, and all reasonably priced. A tip, prepay the breakfast, its outstanding value that way. Thank you for a great long weekend.

"a recharge break"

4
Lisa W, Jersey, United Kingdom 04/03/2022

was a lovely oldie world hotel with a very nice bijoux spa with very relaxing lovely kind staff. The hotel offers a great breakfast with lots of choice there is great outside areas with an amazing view.

BEST WESTERN De Havelet, Owner at Best Western Hotel De Havelet, responded to this review
Thank you for choosing Best Western Hotel de Havelet for your stay and sharing your experience here on TripAdvisor. It was our pleasure to welcome you to our hotel and I am pleased to learn that you had a very enjoyable stay with us, and the facilities and the service lived up to your utmost satisfaction. Thank you for sharing your Breakfast experience, I am delighted to know that you found our Restaurant to have a lot of choices with an amazing view. We very much appreciate your kind comments regarding our Health Suite and staff. It will be my pleasure to share them to each and everyone. Once again, we thank you for being our Guest and we look forward to welcoming you back hopefully in the near future. Kind Regards Gennaro Festivo General Manager

"Friendly comfortable hotel with lovely views and great food"

5
User 01/03/2022

This was a perfect place for us to stay. We liked the charm of the old house and our room was modern, well appointed, spacious and comfortable. There were also lots of goodies for guests (fruit and abundant tea, coffee and biscuits) which we appreciated. Hotel has great views from the restaurant and front facing rooms and is an easy walk into town. Coming back up the hill is more challenging but good to burn calories. The restaurant was also first class. We had an outstanding breakfast and there was a good choice of foods on the menu. The staff were also incredibly friendly which made the stay so much more enjoyable. All in all I have no hesitation in recommending this hotel and we will definitely return.

BEST WESTERN De Havelet, Owner at Best Western Hotel De Havelet, responded to this review
Thank you for choosing Best Western Hotel de Havelet for your stay and sharing your experience here on TripAdvisor. It was our pleasure to welcome you to our hotel and I am pleased to learn that you had a very enjoyable stay with us, and the facilities and the service lived up to your utmost satisfaction. Thank you for sharing your dining and breakfast experience, I am very glad to know that you found our menu to have good choices of food. Your kind comments regarding your room, amenities, location and the staff are very much appreciated and it will be my pleasure to share it to each and everyone. Once again, we thank you for being our Guest and we look forward to welcoming you back hopefully in the near future. Kind Regards Gennaro Festivo General Manager

"Half term break"

5
philnick, Gloucester, United Kingdom 28/02/2022

A wonderful stay at The De Havelet. Our room was perfect and we were glad we went for the superior room. It was beautifully presented and the daily basket of fruit was a lovely addition. We ate in the restaurant twice and had fabulous meals each time. Every single member of staff we came in contact with offered fantastic customer service and were so friendly. The pool facilities were great and we were able to use them every day (timing carefully to avoid peak times as it's not a huge area). Our only disappointment was missing one night due to delayed travel as a result of the recent storms but that wasn't the fault of the hotel! We travel to Guernsey frequently and will definitely stay here again.

BEST WESTERN De Havelet, Owner at Best Western Hotel De Havelet, responded to this review
Thank you for choosing Best Western Hotel de Havelet for your stay and sharing your experience here on TripAdvisor. It was our pleasure to welcome you to our hotel and I am pleased to learn that you had a very enjoyable stay with us, and the facilities and the service lived up to your utmost satisfaction. Thank you for sharing your dining experience, I am very glad to know that you had fabulous meals in our Restaurant. Your kind comments regarding the room, amenities, pool and the staff are very much appreciated and it will be my pleasure to share it to each and everyone. Once again, we thank you for being our Guest and we look forward to welcoming you back hopefully in the near future. Kind Regards Gennaro Festivo General Manager

"Amazing stay"

5
User 28/02/2022

The Hotel De Havelet is a beautiful place to stay. We stayed for 3 nights for a friends wedding and it was a great base. The hotel itself is lovely and all the staff were extremely friendly and more than accomodating for our group of 8.

BEST WESTERN De Havelet, Owner at Best Western Hotel De Havelet, responded to this review
Thank you for choosing Best Western Hotel de Havelet for your stay and sharing your experience here on TripAdvisor. It was our pleasure to welcome you to our hotel and I am pleased to learn that you had a very enjoyable stay with us, and the facilities and the service lived up to your utmost satisfaction. I am very pleased to know that you found our Hotel a beautiful place to stay. Your kind comments regarding the staff are very much appreciated and it will be my pleasure to share it to each and everyone. Once again, we thank you for being our Guest and we look forward to welcoming you back hopefully in the near future. Kind Regards Gennaro Festivo General Manager

"Slightly disappointing"

3
Katy_White, Winchester, United Kingdom 28/02/2022

The room appeared lovely when you first entered but there was a lot of cracks in the walls and filler in places. The room was very hot even with the radiators turned off and when you open the windows all you could hear was the water features. The shower was powerful but extremely noisy so couldn't use it without waking up my partner. The swimming pool area was lovely and clean.

"Overnight stay"

5
User 23/02/2022

I had to move this booking forward by a week due to needing to return back to the UK early. The bookings team were exceptionally accommodating. On arrival all the staff were pleasant friendly and professional. The room although small was exceptionally clean and comfortable and served its purpose. I would recommend this hotel

BEST WESTERN De Havelet, Owner at Best Western Hotel De Havelet, responded to this review
Thank you for choosing Best Western Hotel de Havelet for your stay and sharing your experience here on TripAdvisor. It was our pleasure to welcome you to our hotel and I am pleased to learn that you had a very enjoyable stay with us, and the facilities and the service lived up to your utmost satisfaction. I am very pleased to know that you found everything perfect and exceptionally delivered. Your kind comment regarding the staff and the service are much appreciated and it will be my pleasure to pass it on to the team. Once again, we thank you for being our Guest and we look forward to welcoming you back hopefully in the near future. Kind Regards Gennaro Festivo General Manager

"Wife's 70th"

5
daviddY8298EU, Guernsey, United Kingdom 22/02/2022

Can not speak to highly of havlet hotel or Copenhagen restaurant staff exceptional food superb pool etc lovely a proper hotel were the guests come 1st breakfast can not be beaten only slight whinge is I prefer plain pork sausages but that's me being very very picky

"Brilliant place to stay"

5
User 20/02/2022

This is an incredible hotel with wonderful staff and amazing staff my room was comfortable and the pool was fabulous I will have a longer stay next time and this is definitely my go to first choice for whenever I visit Guernseu

BEST WESTERN De Havelet, Owner at Best Western Hotel De Havelet, responded to this review
Thank you for your wonderful review. It was our pleasure to welcome you to our hotel and I am pleased to learn that you had a brilliant stay with us, and the facilities and the service lived up to your utmost satisfaction. Your kind comments regarding the pool, room and the staff are very much appreciated and it will be my pleasure to share it to each and everyone. Once again, we thank you for being our Guest and we look forward to welcoming you back hopefully in the near future. Kind Regards Gennaro Festivo General Manager

"Lovely stay"

5
bubble34_12, Newbury, United Kingdom 05/02/2022

Wonderful stay. Felt very at home here. Shower was superb. Staff were all very helpful and welcoming Great view from the restaurant. Looking forward to returning later on this year. Pretty view from the bedroom into the garden

BEST WESTERN De Havelet, Owner at Best Western Hotel De Havelet, responded to this review
Thank you for your wonderful review. It was our pleasure to welcome you to our hotel and I am pleased to learn that you had a perfect stay with us, and the facilities and the service lived up to your utmost satisfaction. I am very glad to know that you had a wonderful stay and felt at home. Your kind comments regarding the view, shower and the staff are very much appreciated and it will my pleasure to share it to each and everyone. Once again, we thank you for being our Guest and we look forward to welcoming you back hopefully in the near future. Kind Regards Gennaro Festivo General Manager

"Great stay at the Hotel"

5
GSYGuernsey, Guernsey 01/02/2022

Overall it was a perfect stay at the Hotel. Room was very, very clean and tidy. All the staff were friendly and polite. Receptionist after checking in showed me to the room, only had breakfast there but again, the service was impressive. To name one employee Jason (Trainee) at breakfast gave really good service.

BEST WESTERN De Havelet, Owner at Best Western Hotel De Havelet, responded to this review
Thank you for your wonderful review. It was our pleasure to welcome you to our hotel and I am pleased to learn that you had a perfect stay with us, and the facilities and the service lived up to your utmost satisfaction. Your kind compliments regarding our staff and our trainee, Jason are very much appreciated, and it will be my pleasure to share with each and everyone. Once again, we thank you for being our Guest and we look forward to welcoming you back hopefully in the near future. Kind Regards Gennaro Festivo General Manager

"Relaxing, and more than enough"

5
peelypeely, Guernsey, United Kingdom 29/01/2022

The hotel was chosen for convenience but actually was a perfect place to stay and I look forward to staying again. Relaxing, clean, pleasant stay. Staff are friendly and the other guests had good things to say about their experience. The room was well catered and comfortable to sleep.

BEST WESTERN De Havelet, Owner at Best Western Hotel De Havelet, responded to this review
Thank you for choosing Best Western Hotel de Havelet for your stay and sharing your experience here on TripAdvisor. It was our pleasure to welcome you to our hotel and I am pleased to learn that you had a very enjoyable stay with us, and the facilities and the service lived up to your utmost satisfaction. I am very pleased to know that you found your room comfortable, clean and everything was perfect. Your kind compliments regarding the Team are much appreciated and it will be my pleasure to share it to them. Once again, we thank you for being our Guest and we look forward to welcoming you back hopefully in the near future. Kind Regards Gennaro Festivo General Manager

"Nice suite room, Food very good"

4
juliewB4788DM, Guernsey, United Kingdom 17/01/2022

Only stayed over night but had a good time. Room 20 a suite room on ground floor has own entrance , really spacious, well lit with a excellent walk in shower as well as a bath. Restaurant food very good, had breakfast and a la carte evening meal.

BEST WESTERN De Havelet, Owner at Best Western Hotel De Havelet, responded to this review
Thank you for taking the time to post your feedback on TripAdvisor following your recent stay at Best Western Hotel de Havelet. It was a great pleasure to read your review and I am glad that you enjoyed your stay with us, and our facilities were up to your satisfaction. Your comments regarding the hotel, the room, and the restaurant are much appreciated and it will be my pleasure to share it with the Team . Once again, we thank you for being our Guest and we look forward to welcoming you back hopefully in the near future. Kind Regards Gennaro Festivo General Manager

"Birthday Celebration"

5
User 13/01/2022

I booked this Best Western Hotel de Havelet based on the excellent reviews, for a very special birthday celebration for my wife. We have stayed in many 5 star hotels but this exceeded them all! Only one word fits: outstanding. The hotel is furnished to the highest standard, with perfect workmanship, superb location, the highest standard of cleanliness, the most curtesy staff who went out of the way to provide an incredible experience. The food was as you like: perfect. As for the room, well! Comfortable bed, more tea, coffee and biscuits than you could consume care of the 'clipper' brand. etc etc. Returning to our room on my wife's birthday was a bottle of bubble and fresh strawberries, such thoughtfulness. The indoor pool my wife advised was equal to any top Hotel. What more can I say, this will be a celebration we will never forget. Will there be other hoteliers out there able to offer this standard, I doubt it. Kind regards, Paul Christie DY14 9LQ

BEST WESTERN De Havelet, Owner at Best Western Hotel De Havelet, responded to this review
Thank you for taking the time to post your feedback on TripAdvisor following your recent stay for your wife's birthday at Best Western Hotel de Havelet. It was a great pleasure to read your review and I am glad that you enjoyed your stay with us, and our facilities were up to your satisfaction. It will be my pleasure to share your feedback with the entire team Once again, we thank you for being our Guests and we look forward to welcoming you back in the near future. Kind Regards Gennaro Festivo General Manager

"Xmas Stay Definitely Recommended"

4
User 08/01/2022

Such helpful staff, nothing too much trouble. Exceptional value for £ for the inclusive Xmas package. Nice swimming/jacuzzi area. Massive meal portions! The activities further helped to make the stay fly by.

BEST WESTERN De Havelet, Owner at Best Western Hotel De Havelet, responded to this review
Thank you for taking the time to post your feedback on TripAdvisor following your recent stay at Best Western Hotel de Havelet. It was a great pleasure to read your review and I am glad that you enjoyed your stay with us, and our facilities were up to your satisfaction. I am very pleased to learn that you've had a lovely stay over Christmas, and you found exceptional the food , the swimming pool and the activities included in our Christmas package. It will be my pleasure to share your feedback with the entire team. Once again, we thank you for being our Guests and we look forward to welcoming you back on your annual summer trip. Kind Regards Gennaro Festivo General Manager

"Simon & Lorna"

5
User 29/12/2021

Another lovely stay for ten days over Christmas! This was our 14th visit to this hotel and 5th visit at Christmas/new year. As usual it was great value with excellent food and activities. The Christmas Day lunch and evening buffet were excellent. We will be back next year, as always, for our annual summer trip.

BEST WESTERN De Havelet, Owner at Best Western Hotel De Havelet, responded to this review
Thank you for taking the time to post your feedback on TripAdvisor following your recent stay at Best Western Hotel de Havelet. It was a great pleasure to read your review and I am glad that you enjoyed your stay with us, and our facilities were up to your satisfaction. I am very pleased to learn that you've had a lovely stay over Christmas and you found the Christmas day lunch and evening buffet to be excellent. Once again, we thank you for being our Guests and we look forward to welcoming you back on your annual summer trip. Kind Regards Gennaro Festivo General Manager

"Superb hotel with outstanding employees"

5
BishkekerUK, Bournemouth, United Kingdom 07/12/2021

We had a superb break at the De Havelet. The hotel has a great location, with a stunning view out over the castle. The room was comfortable, spacious and- as with the entire hotel- spotlessly clean. The housekeeping staff keep it looking great. The hotel itself is cosy, warm and (at this time of year) beautifully festive. The comfy lounge with open fire was a lovely, unexpected touch. Breakfasts were generous, and the restaurant menu was imaginative, extensive and fairly priced- we never had a meal that we didn't enjoy. We chose the hotel largely due to the spa facilities, which were clean, quiet and well kept- they did not disappoint. The hotel delivers on all fronts, without any ostentation. It's unfussy, comfortable and fresh-looking; there isn't anything I would highlight as needing improvement. What shines above all else though are the hotel employees. Service was efficient and competent, but informal and exceptionally friendly. This was true of everyone we interacted with from the restaurant to reception to housekeeping. After a no doubt hard year, you might expect hospitality staff to be jaded, but we didn't find that at all. Lots of hospitality venues have friendly, competent staff but somehow at De Havelet the employees take it to the next level. Special credit goes to Marina on the front desk and Evdoxia on the restaurant, both who were memorably superb. We wouldn't consider stay anywhere else in Guernsey. Hope to be back!

BEST WESTERN De Havelet, Owner at Best Western Hotel De Havelet, responded to this review
Thank you for taking the time to post your feedback on TripAdvisor following your recent stay at Best Western Hotel de Havelet. It was a great pleasure to read your review and I am glad that you enjoyed your stay with us, and our facilities were up to your satisfaction. Your comments regarding the hotel, the room, the spa facilities, the restaurant and staff are much appreciated and your kind compliments regarding the hotel and restaurant staff are very rewarding. It will be my pleasure to share it with each and every one and will pass on your kind compliments to Marina and Evdoxia. Once again, we thank you for being our Guest and we look forward to welcoming you back hopefully in the near future. Kind Regards Gennaro Festivo General Manager

"Havelet hotel, Guernsey"

4
angelaq_11, Marlow, United Kingdom 23/11/2021

Very good location, Ample parking, efficient friendly staff, pleasant restaurant , very comfortable bed. good breakfasts, Pleasant surroundings and amenities. Location is very accessible to St Peter port and only a short walk from the sea, all be it up hill on the way back.

BEST WESTERN De Havelet, Owner at Best Western Hotel De Havelet, responded to this review
Thank you for choosing Best Western Hotel de Havelet for your Staycation and sharing your experience here on TripAdvisor. It was our pleasure to welcome you to our hotel and I am pleased to learn that you had a very enjoyable stay with us, and the facilities and the service lived up to your utmost satisfaction. I am very pleased to know that you found our location accessible and the surroundings and amenities pleasant. Your kind comments regarding our staff and restaurant are very much appreciated and it will be my pleasure to share it to each and everyone. Once again, we thank you for being our Guest and we look forward to welcoming you back hopefully in the near future. Kind Regards Gennaro Festivo General Manager

"Fantastic stay"

5
debbietX658RC, Guernsey, United Kingdom 22/11/2021

Nothing was too much trouble for all the staff we encountered on our overnight stay. Health suite facilities were very good and food very excellent . Staff were friendly and informative. Only 5 mins walk from town but best to return to hotel via Hauteville if you are walking as the Havelet way is a very steep walk. Views are breathtaking towards Castle Cornet and neighbouring Islands.

BEST WESTERN De Havelet, Owner at Best Western Hotel De Havelet, responded to this review
Thank you for choosing Best Western Hotel de Havelet for your Staycation and sharing your experience here on TripAdvisor. It was our pleasure to welcome you to our hotel and I am pleased to learn that you had a very enjoyable stay with us, and the facilities and the service lived up to your utmost satisfaction. I am very pleased to know that you found all the staff friendly and informative and it will be my pleasure to share your kind comments to each and everyone. Once again, we thank you for being our Guest and we look forward to welcoming you back hopefully in the near future. Kind Regards Gennaro Festivo General Manager

"AMAZING!"

5
Fru89, Roma, Italia 20/11/2021

We spent the night at The Havelet as it was my partner's birthday so we had a sort of “staycation”. Everything was perfect and exceptionally delivered. The professionalism of the restaurant manager (I think?) and each one of every colleague was amazing! We really had an amazing birthday. We will hopefully be back. Francesca

BEST WESTERN De Havelet, Owner at Best Western Hotel De Havelet, responded to this review
Thank you for choosing Best Western Hotel de Havelet for your Staycation and sharing your experience here on TripAdvisor. It was our pleasure to welcome you to our hotel and I am pleased to learn that you had a very enjoyable stay with us, and the facilities and the service lived up to your utmost satisfaction. I am very pleased to know that you found everything perfect and exceptionally delivered. Your kind comment regarding the Restaurant Manager and everyone is much appreciated and it will be my pleasure to share it to them. I am delighted to learn that you had an amazing birthday celebration. Once again, we thank you for being our Guest and we look forward to welcoming you back hopefully in the near future. Kind Regards Gennaro Festivo General Manager

"Great servie, fantastic views and traditonal hotel charm."

5
JonTaylor34, St Peter Port, United Kingdom 13/11/2021

I'm from Guernsey and enjoyed a 'staycation' at Hotel De Havelet. Marina greeted us at reception and her smile and exceptional service stayed with us during our stay. Lovely staff throughout. The room we stayed in was much larger than anticipated and the bathroom was stunning. The hotel has so much history and charm and is a short stroll down the hill to the very nicest part of St Peter Port. You have loads walks around you. Up to Fermain or turn right and right again and you're in Hauteville where Victor Hugo resided. His house is half way down. We dined at Copenhagen and food is very good for a hotel. Menu is imaginative and locally sourced. Even though it's on my doorstep so to speak, my partner and I had a great break. Can't recommend enough.

BEST WESTERN De Havelet, Owner at Best Western Hotel De Havelet, responded to this review
Thank you for choosing Best Western Hotel de Havelet for your Staycation and sharing your experience here on TripAdvisor. It was our pleasure to welcome you to our hotel and I am pleased to learn that you had a very enjoyable stay with us, and the facilities and the service lived up to your utmost satisfaction. I am delighted to know that you've had an enjoyable experience in our restaurant, and you found our food good and our menu imaginative. I appreciate your kind comments regarding the room. Your kind compliments regarding the team are invaluable, and it will be my pleasure to share it with each and every one and will pass your kind compliments onto Marina. Once again, we thank you for being our Guest and we look forward to welcoming you back hopefully in the near future. Kind Regards Gennaro Festivo General Manager

"My 70th birthday party"

5
Gilly051, Guernsey 07/11/2021

From the moment we checked in the staff couldn't have done more for us. Always with a smile. Our rooms were spacious with fantastic walk in showers and so clean. The meal in Copenhagen was brilliant, with 30 guests to serve it went like clockwork. Breakfast the following day was equally good. I have been coming to this hotel for 54 years and have never been disappointed. Well done to everyone.

BEST WESTERN De Havelet, Owner at Best Western Hotel De Havelet, responded to this review
Thank you for your wonderful review and sharing it here on TripAdvisor. It was our pleasure to welcome you to our hotel and I am pleased to learn that you had a very enjoyable stay with us, and the facilities and the service lived up to your utmost satisfaction. Your kind compliments regarding our staff are very much appreciated and it will be my pleasure to share it to them. I am delighted to know as well that you've had an enjoyable experience in our restaurant, and you found the food brilliant. I am very pleased to know that you found the rooms clean with a fantastic walk in showers. Once again, we thank you for being our returning Guest and we look forward to welcoming you back hopefully in the near future. Kind Regards Gennaro Festivo General Manager

"Lovely hotel with great facilities"

5
558neilc, Torquay, United Kingdom 05/11/2021

From the second we arrived to our final breakfast the stay was perfect. Wonderful staff, great rooms, fantastic facilities, perfect location with amazing sea views. Looking forward to our return visit later in the year. Recommend the Copenhagen restaurant with brilliant service and food.

BEST WESTERN De Havelet, Owner at Best Western Hotel De Havelet, responded to this review
Thank you for your wonderful review and sharing it here on TripAdvisor. It was our pleasure to welcome you to our hotel and I am pleased to learn that you had a very enjoyable stay with us, and the facilities and the service lived up to your utmost satisfaction. I am delighted to know that you've had a perfect experience with us from your arrival to your final breakfast in our Restaurant. Thank you for sharing your dining experience, I am very pleased to learn that you found the service and food brilliant. Your kind compliments regarding the staff, room, facilities and the location are very much appreciated. Once again, we thank you for being our Guest and for your recommendation. We look forward to welcoming you back hopefully in the near future. Kind Regards Gennaro Festivo General Manager

"Stunning views, amazing staff, great food"

5
553robbiet, Coventry, United Kingdom 05/11/2021

The views from the restaurant overlooking Cornet Castle are amazing. The hotel itself is clean and welcoming. The pool and steam room, sauna are a great addition and I had it to myself on 1 occasion which was lovely. Rooms are clean and spotless, comfortable beds and pillows too. Ate in the Copenhagen restaurant on the first night. Food was superb, service fantastic and all the staff were so attentive. Great wine menu too and the options for veggies / vegans was great so enough for everyone. Breakfast was very nice with lots of options. I have to say that ALL of the staff were fantastic - especially the reception staff, lovely greeting on arrival and throughout the stay. I will definitely be back - thank you to everyone who made my stay wonderful.

BEST WESTERN De Havelet, Owner at Best Western Hotel De Havelet, responded to this review
Thank you for your wonderful review and sharing it here on TripAdvisor. It was our pleasure to welcome you to our hotel and I am pleased to learn that you had a very enjoyable stay with us, and the facilities and the service lived up to your utmost satisfaction. I am delighted to know that you found the room clean and spotless with comfortable beds and pillows. Thank you for sharing your dining experience with us, I am very pleased to learn that you found the service fantastic, staff were attentive and the food was superb. Your kind compliments regarding all our staff are very much appreciated and it will be my pleasure to share it to each and everyone. Once again, we thank you for being our Guest and we look forward to welcoming you back hopefully in the near future. Kind Regards Gennaro Festivo General Manager

"Excellent stay, some great staff!"

5
Carl J, Thatcham, United Kingdom 01/11/2021

We have just returned from 2 nights at the hotel, and we can honestly say, it's one of the nicest hotels we have ever stayed in. Yes, the hotel is up a very steep hill, but it's only a 10 minute walk from the bus terminal and very easy to find. Check in was very quick and easy, and we were shown to our room by the lovely Marina. She is an absolute credit to the hotel, so welcoming and attentive. The room, number 22, was perfect. Really nice bathroom, lovely big bed, with a view over the courtyard. Lots of nice touches such a tea / coffee, biscuits, fruit, chocolate mints, water etc. We also had robes and slippers. We used the pool and sauna on the second day, a great way to spend a few hours. Both nights we had an evening meal in the Copenhagen restaurant, excellent food, great staff. I could not fault it. Breakfast in the morning was also very good, again we were looked after by some really nice members of staff. Laura deserve a a mention, for being so welcoming. We were sad to leave the hotel, and cannot wait to return. Thanks again!

BEST WESTERN De Havelet, Owner at Best Western Hotel De Havelet, responded to this review
Thank you for your wonderful review and sharing it here on TripAdvisor. It was our pleasure to welcome you to our hotel and I am pleased to learn that you had a very enjoyable stay with us, and the facilities and the service lived up to your utmost satisfaction. Your kind compliments regarding our staff, Marina and Laura are very much appreciated and it will be my pleasure to share it to them. I am delighted to know as well that you've had an enjoyable experience in our Restaurant and you found the food and staff excellent. I am very pleased to know that you found the room perfect with a nice bathroom, lovely big bed and nice touches. Once again, we thank you for being our Guest and for your recommendation. We look forward to welcoming you back hopefully in the near future. Kind Regards Gennaro Festivo General Manager

"Nice hotel,"

4
heather_wanderer, Paris, France 31/10/2021

Staff are really helpful. Room was nice. Swimming pool and facilities are good. Location seemed a bit out of town, until we discovered that turning right (up hill) took you easily back into heart of town. Nice and quiet, but our room was unfortunately above the pool which meant a lot of ealry morning noise and noisy people above us was also a bit disruptive. Not the hotel's fault, but an awareness that noise travels!

BEST WESTERN De Havelet, Owner at Best Western Hotel De Havelet, responded to this review
Thank you for your review and sharing it here on TripAdvisor. It was our pleasure to welcome you to our hotel and I am pleased to learn that overall, you had a very enjoyable stay with us, and the facilities and the service lived up to your satisfaction. I appreciate your kind compliments regarding the staff, and it will be my pleasure to share your feedback with the entire team. Thank you once again for choosing Best Western Hotel de Havelet and we look forward to welcoming you back very soon. Meanwhile we would like to assure you our personal attention. Kind Regards Gennaro Festivo General Manager

"100% Excellent"

5
Sauvarin, Guernsey, United Kingdom 29/10/2021

Only stayed for one night but it seemed like for ever. The superior king room was extremely comfortable, with all what could have been wanted in a 6* star hotel. The staff were professional but very friendly. We ate in the Copenhagen and it was lovely. Breakfast was again in the Copenhagen with enough to keep us going for the day. Thank you very much for a 100% stay

BEST WESTERN De Havelet, Owner at Best Western Hotel De Havelet, responded to this review
Thank you for your wonderful review and sharing it here on TripAdvisor. It was our pleasure to welcome you to our hotel and I am pleased to learn that you had a very enjoyable stay with us, and the facilities and the service lived up to your utmost satisfaction. I'm pleased to learn that your breakfast and dinner served in our Copenhagen Bar & Grill was lovely. Thank you for your kind compliments regarding the staff who was professional and friendly. It will be my pleasure to share your comments with each and every one. Once again, we thank you for being our Guest and for your recommendation. We look forward to welcoming you back hopefully in the near future. Kind Regards Gennaro Festivo General Manager

"Better than 4 star service"

5
sacousins, Stamford, United Kingdom 28/10/2021

The staff are excellent -- all of them. Friendly and accommodating. This makes this hotel stand out. The restaurant serves a good range of dishes, all well cooked; in convivial surroundings. It is situated at the far end of the esplanade within easy walking distance of the town centre with great views over the bay and harbour. There's plenty of on-site car parking and the hotel runs a complimentary mini bus to various points round the town.

"Great location, facilities and lovely staff"

5
User 27/10/2021

Stayed for a short family break. The rooms were very comfortable and large, and the pool and spa were fantastic. It's a short and very pretty walk into the centre of town and the staff were all amazingly welcoming. I would definitely recommend this hotel. We had dinner in the restaurant here (Copenhagen) as well and the food, service and ambiance were just perfect.

"Have It All at the Havelet"

5
Eatery_Reviewer, South East England, United Kingdom 21/10/2021

We returned to the Havelet and our stay again reinforced our opinion that this is a superb hotel to stay at. This year we treated ourselves to the Suite and it was truly fabulous and had the advantage of a private entrance with easy access to the pool/jacuzzi/sauna/steam room before breakfast. The breakfast this year was served in the Copenhagen Grill and just as in previous years the food was plentiful, of high quality, very tasty and well presented. What really makes this hotel excellent is the staff: who greeted us in a professional and friendly manner when we arrived; were very attentive and helpful in the restaurant and for which nothing was too much trouble. If was great to see Atilla and the restaurant manager again, and the uni sandwich student was impressive with her cheerful and helpful manner. Good staff is a reflection of good management and training. If you go there, you won't regret it, and if you have doubts, check the photos. As Arnie said, “we'll be back”. Thank you Gennaro

BEST WESTERN De Havelet, Owner at Best Western Hotel De Havelet, responded to this review
Thank you for your wonderful review and sharing it here on TripAdvisor. It was our pleasure to welcome you to our hotel and I am pleased to learn that you had a very enjoyable stay with us, and the facilities and the service lived up to your utmost satisfaction. I appreciate your kind compliments regarding the room, breakfast experience and the staff, it will be my pleasure to share it to each and everyone. Once again, we thank you for being our Guest and for your recommendation. We look forward to welcoming you back hopefully in the near future. Kind Regards Gennaro Festivo General Manager

"Missed last year."

4
KenPBATH, Bath, United Kingdom 12/10/2021

Having stayed a number of times but of course missed 2020 I will start with a couple of adverse comments. Usually cannot find any. Room 19 was above the pool and every morning usually about 6.20/30am there were doors banging several times with one a "repeater" double bang. Cannot remember this before having stayed in this room and maybe connected with the card entry system now in place. Although not really breakfast people it was always nice to take the view in The Wellington boot restaurant which was bright and cheerful. Copenhagen in comparison was very dark and had no external views. All the good things remain which are difficult to list. Very pleased to see the regular staff.Everything was always spot on in the room and if one item used it was spotted and replaced the room being properly cleaned every day. The free around the island trip is worth a go and after a few years we went this time. Ate a few times and found no fault with what was served except once and not charged for it. As we missed last year we are going again next Month.

BEST WESTERN De Havelet, Owner at Best Western Hotel De Havelet, responded to this review
Thank you for your feedback and sharing it here on TripAdvisor. It is always our pleasure to welcome you back to our hotel and by telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. Having read your comments I am pleased to learn that overall, you had an enjoyable stay with us, and most the facilities and the service lived up to your satisfaction. At the same time, please accept my apologies for the inconvenience you have experienced due to the noise, I have taken your comments on board. Once again, we thank you for your loyalty to our property and we look forward to welcoming you back in November. Kind Regards Gennaro Festivo General Manager

"All very clean and welcoming. The restaurant food was excellent good and had a good bar selection. T"

5
User 11/10/2021

Marina on reception went beyond the call of duty! Having falied after 30 attempts to get a 6.00am taxi so as to catch the early flight home , she volunteered to come to work early and take me tothe airport herself! Very much appreciated - thank you again

BEST WESTERN De Havelet, Owner at Best Western Hotel De Havelet, responded to this review
Thank you for your wonderful review and sharing it here on TripAdvisor. It was our pleasure to welcome you to our hotel and I am pleased to learn that you had a very enjoyable stay with us, and the facilities and the service lived up to your utmost satisfaction. I appreciate your kind compliments regarding the food and bar selection in our restaurant. It will be my pleasure to share your feedback with the entire team and will pass your kind compliments on to Marina. Once again, we thank you for being our Guest and for your recommendation. We look forward to welcoming you back hopefully in the near future. Kind Regards Gennaro Festivo General Manager

"Lovely place to stay"

5
User 11/10/2021

Excellent hotel in a quiet spot but still close to the centre of St Peters Port. Service was excellent with staff all very friendly and helpful. Good choice at breakfast and nicely cooked. The bar and grill restaurant is popular locally and provides a good range of food throughout the day., but a pity that the Wellington Boot restaurant was closed due to staff shortages.

BEST WESTERN De Havelet, Owner at Best Western Hotel De Havelet, responded to this review
Thank you for your wonderful review and sharing it here on TripAdvisor. It was our pleasure to welcome you to our hotel and I am pleased to learn that you had a very enjoyable stay with us, and the facilities and the service lived up to your satisfaction. I appreciate your kind compliments regarding the team, and I am pleased to read that you found them very accommodating. It will be my pleasure to share your feedback with the entire team. Thank you once again for choosing Best Western Hotel de Havelet and we look forward to welcoming you back very soon. Meanwhile we would like to assure you our personal attention. Kind Regards Gennaro Festivo General Manager

"Excellent last minute booking, lucky to get a room there"

5
HandP98, Cardiff, United Kingdom 10/10/2021

We had eaten at the Copenhagen before and knew already knew how good it was, but had never stayed at the de Havelet before. From arriving onwards we found all the staff, from the reception, to the room service to be extremely polite, very friendly and helpful. The room was spacious, with good fittings. My wife swam daily in the pool and found the facilities very good there. The restaurant was as always very good, all the staff from Luca to all the table service could not have been better. It is in an excellent location with one of the best views in St Peter Port and we loved walking to and from the hotel. If not, the fact a courtesy bus is available is a real plus.

BEST WESTERN De Havelet, Owner at Best Western Hotel De Havelet, responded to this review
Thank you for taking the time to post your feedback on TripAdvisor following your recent stay at Best Western Hotel de Havelet. It was a pleasure to have you as our Guest and I am delighted to learn that overall you had an enjoyable stay. I'm very pleased to know that you found our staff to be extremely polite, helpful, and friendly and it will be my pleasure to share your kind compliments to each and everyone. I'm very delighted to learn that the pool facilities, restaurant and the location lived up to your satisfaction. I would like to thank you once again for staying at Best Western Hotel de Havelet and we look forward to welcoming you back hopefully in the near future. Kind Regards Gennaro Festivo General Manager

"Good, but let down by the restaurant food."

4
TripReview59, Hythe 09/10/2021

Over the past 20 years, we've stayed at this hotel eight times, sometimes bringing family and friends. This time, however, we were disappointed with our stay. To be fair, the newly upgraded room was comfortable and clean; we enjoyed the air conditioning, the fridge, the daily supply of water, biscuits, fruit and chocolate mints. We enjoyed using the swimming pool, sauna, steam room and comfortable sun loungers in the adjoining garden. The staff are helpful and friendly. We stayed at the hotel on a DBB basis. Big mistake! Before booking our room, we were told the usual guest Wellington Boot restaurant would be closed at times and meals would then be taken in the Copenhagen Bar and Grill. On booking our room, our invoice showed that all meals would be taken in the Bar and Grill. We were assured that the usual four course evening menu would be served. Breakfast was satisfactory, a cooked breakfast was served at your table, you chose your cold items from the 'continental' table. The dinner menu each day was appalling; very limited choice, poor quality and tasteless items, usually involving chips; fried foods were taken from the Bar and Grill menu and, on many occasions, we just didn't know what to choose. Little thought, if any, seemed to be given to the hotel guest menu; there was a distinct lack of fresh fish/meat or vegetables and the same choices were offered in different guises for each course, each day. For £250 each night, we expected much better food than this. So disappointed!

BEST WESTERN De Havelet, Owner at Best Western Hotel De Havelet, responded to this review
Thank you for your review and I am saddened to read that you felt let down by our restaurant and that our menus provided during your stay were not to your liking. At the same time, I will pass on your kind compliments to the staff regarding being helpful and friendly. Thank you once again for choosing Best Western Hotel de Havelet. Meanwhile we would like to assure you of our personal attention. Kind Regards Gennaro Festivo General Manager

"Fabulous Break"

5
RodG1506, Mudeford, United Kingdom 06/10/2021

We stayed here for 2 nights and it was great! Wonderfully relaxing and incredibly friendly. A minor issue was corrected immediately by Marina who served us very well. We used the pool facilities which were great. Our room was very comfortable and there was really nothing we could fault. Breakfasts were lovely and very substantial! Our lasting memory however was the amazing, ‘over and above' service when we realised at the ferry terminal we'd left something behind. The manager got straight into his car and drove immediately to us at the port! Unbelievable service and we can't thank the team enough for their impeccable customer service! Thank you

BEST WESTERN De Havelet, Owner at Best Western Hotel De Havelet, responded to this review
Thank you for taking the time to post your feedback on TripAdvisor following your recent stay at Best Western Hotel de Havelet. It was a pleasure to have you as our Guest and I am delighted to learn that overall you had an enjoyable stay. Thank you for sharing your dining experience too, we are pleased to learn that you have found the breakfast lovely and substantial. Your kind compliments regarding our team are very rewarding, it is to my great satisfaction that you found each member of staff welcoming and the service they provided was up to your complete satisfaction. I will be delighted to share your feedback with the entire team. I would like to thank you once again for staying at Best Western Hotel de Havelet and we look forward to welcoming you back hopefully in the near future. Kind Regards Gennaro Festivo General Manager

"Lovely Over Night Break"

4
User 04/10/2021

My husband and I checked in early afternoon, We were taken to our room and given information about the facilities the hotel offered etc. Our room was lovely and fresh and clean with easy access to everything, We made use of the pool complex which looked very well maintained and enjoyed an hour or so swimming and relaxing in the jacuzzi . Followed by a very pleasant evening meal in the Copenhagen restaurant.

BEST WESTERN De Havelet, Owner at Best Western Hotel De Havelet, responded to this review
Thank you for taking the time to post your feedback on TripAdvisor following your recent stay at Best Western Hotel de Havelet. It was a great pleasure to read your review and I am glad that you had a lovely stay with us. Your comments regarding the room, the pool with sauna and jacuzzi, the atmosphere in the restaurant and the staff are much appreciated, and I will be delighted to share it with each and every one. Thank you once again for choosing Best Western Hotel de Havelet and we look forward to welcoming you back very soon. Meanwhile we would like to assure you our personal attention. Kind Regards Gennaro Festivo General Manager

"Great"

5
User 04/10/2021

A lovely clean hotel. Very polite staff. We checked in early to a lovely room. The pool was good, a little cold but still nice. Great access into the main town. Plenty of parking of parking if needed. Staff were very happy to help us with booking electric bikes.

BEST WESTERN De Havelet, Owner at Best Western Hotel De Havelet, responded to this review
Thank you for your wonderful review and sharing it here on TripAdvisor. It was our pleasure to welcome you to our hotel and I am pleased to learn that you had a very enjoyable stay with us, and your room and the facilities lived up to your expectations. I appreciate your kind compliments regarding the team, and I am pleased to read that you found them polite and helpful. It will be my pleasure to share your feedback with each and every one. Once again, we thank you for being our Guest and for your recommendation. We look forward to welcoming you back hopefully in the near future. Kind Regards Gennaro Festivo General Manager

"Once again ..... Excellent"

5
polonaiseWindsor, Wokingham, United Kingdom 04/10/2021

Stayed with my wife for 4 nights at the De Havelet and once again the experience was nothing short of excellent We had a room at the front of the property overlooking the harbour Which was very spacious and comfortable. The food here is top class . We ate here on 3 nights and could not fault the quality and attention to detail. Last night we had a seafood “ fruit de mare” which was sublime . Straight from the sea that day it was worth the cost. I ve never had better. Staff are very friendly ,professional and Very approachable. I have been to this hotel on many many occasions and apart from the steep climb to its gates this place cannot be faulted and I cannot recommend it highly enough. Oh I nearly forgot, I utilised the pool and steam rooms which which were small but during my daily visit totally uncrowned. Enjoy!

BEST WESTERN De Havelet, Owner at Best Western Hotel De Havelet, responded to this review
Thank you for taking the time to post your feedback on TripAdvisor following your recent stay at Best Western Hotel de Havelet. It was a great pleasure to read your review and I am glad that you enjoyed your stay with us, and our facilities were up to your satisfaction. It was a pleasure to be at your service. Thank you also for sharing your feedback regarding our Health Suite and your dining experience in the Copenhagen Bar & Grill. I am pleased to learn this was up to your liking too. Once again, I would like to thank you for staying at Best Western Hotel de Havelet and we look forward to welcoming you back hopefully in the near future. Kind Regards Gennaro Festivo General Manager

"Most relaxing hotel"

4
Colin D, Tring, United Kingdom 02/10/2021

Very comfortable room ( # 34 ) although overpriced. Fresh fruit daily and a can of coke & schw lemonade in room. House keeping daily professionally executed with charm. Reception professional and charming. Restaurant serves amazing range of menu ( although obviously duck. Spare ribs and others were boil in the bag) but still well cóoked and presented. 2 restaurants now concentrated into one site due to staff shortage but still a 'buzz' of people enjoying their food. Parking on site, but locals fill spots at lunch time and evenings. All in all a most enjoyable 4 night stay in convivial Guernsey

BEST WESTERN De Havelet, Owner at Best Western Hotel De Havelet, responded to this review
Thank you for taking the time to post your feedback on TripAdvisor following your recent stay at Best Western Hotel de Havelet. It was a pleasure to have you as our Guest and I am delighted to learn that overall you had an enjoyable stay. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We find your kind compliments regarding our team very rewarding, it is to my great satisfaction that you found each member of staff welcoming and the service they provided was up to your complete satisfaction. I will be delighted to share your feedback with the entire team. I would like to thank you once again for staying at Best Western Hotel de Havelet and we look forward to welcoming you back hopefully in the near future. Kind Regards Gennaro Festivo General Manager

"Lovely stay in St. Peter port"

4
geordielynne2016, Nottinghamshire, United Kingdom 29/09/2021

Nice hotel staff excellent located on a Very steep hill but taxis cheap and easy to book if you can't manage it ! Nice garden area and indoor pool overall a very nice trip away in guernsey which we really liked

BEST WESTERN De Havelet, Owner at Best Western Hotel De Havelet, responded to this review
Thank you for taking your time to share your recent experience here on Tripadvisor. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. Having looked at your overall high score and reading your comments, I am delighted to learn that you had a comfortable stay and most of the hotel facilities, and the service lived up to your satisfaction. Your kind compliments regarding the team are much appreciated, and it will be my pleasure to share it with each and every one. I would like to thank you once again for staying at Best Western Hotel de Havelet and we look forward to welcoming you back hopefully in the near future. Kind Regards Gennaro Festivo General Manager

"Excellent hotel"

5
davidmcguckin2016, Leeds, United Kingdom 25/09/2021

Stayed for 10 days at this lovely hotel and thoroughly enjoyed it. Room was comfortable, the bed was very firm which we appreciated a great deal. Maid service was excellent, the pool and jacuzzi were fabulous, and the location of hotel was great, very near the town. The only problem we had was on our first night we walked into the Copenhagen restaurant at 6pm to get an evening meal and was told by the restaurant manager that we should have booked even though the restaurant was totally empty. By the time we finished the meal approx an hour later, 90% of the tables were still empty. As owners of a restaurant ourselves, we would never turn away a paying customer when nobody was in the restaurant but of course we were dealing with a restaurant manager rather than an owner. So for the rest of the holiday we walked into town and found some fantastic restaurants who were more than happy to serve us.

BEST WESTERN De Havelet, Owner at Best Western Hotel De Havelet, responded to this review
Thank you for taking your time to share your recent experience here on TripAdvisor. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. Having looked at your high score and reading your comments, I am delighted to learn that you have had a lovely stay, and you have found our health suite fabulous and the room comfortable. At the same time, I was sorry to learn about your negative experience in our restaurant, I have taken your comments on board and have already passed it on to the Restaurant Manager to avoid any future disappointment. Please accept my apologies for the inconvenience this has caused you and I am delighted to learn that his has not spoiled your overall experience. Your kind compliments regarding the housekeeping team are much appreciated, and it will be my pleasure to share it with each and every one. I would like to thank you once again for staying at Best Western Hotel de Havelet and we look forward to welcoming you back hopefully in the near future. Kind Regards Gennaro Festivo General Manager

"Best by name and best (Western) by nature"

5
Meander792756, Redditch, United Kingdom 22/09/2021

The hotel was wonderful. it was positioned overlooking St Peter Point. The room was immaculate and every day we had fresh fruit, bottled water and cola replenished. The staff were a delight, friendly helpful and always smiling. The food in the Copenhagen restaurant was excellent, imaginative with good sized portions and always piping hot, again with helpful and smiling staff. The indoor pool was a bonus that we did not expect and after a day sight seeing it was relaxing to have a swim and enjoy a dip in the Jacuzzi. As the hotel was at the top of a hill, it was good for us older guests that a complementary minibus ran into the town 3 times a day. What a wonderful find, we will return

BEST WESTERN De Havelet, Owner at Best Western Hotel De Havelet, responded to this review
Thank you for taking the time to post your feedback on TripAdvisor following your recent stay at Best Western Hotel de Havelet. It was a great pleasure to read your review and I am glad that you had a fantastic stay with us. Your comments regarding the staff are much appreciated, and I will be delighted to share it with each and every one. Thank you once again for choosing Best Western Hotel de Havelet and we look forward to welcoming you back very soon. Meanwhile we would like to assure you of our personal attention. Kind Regards Gennaro Festivo General Manager

"Excellent Hotel"

5
johncobley48, Lincoln, United Kingdom 20/09/2021

We stayed for four nights. The welcome was excellent as was the restaurant . Without exception the staff were cheery, attentive and extremely helpful. The hotel was well maintained and very clean. Can't comment on the pool and allied facilities because we didn't use them.

BEST WESTERN De Havelet, Owner at Best Western Hotel De Havelet, responded to this review
Thank you for taking the time to post your feedback on TripAdvisor following your recent stay at Best Western Hotel de Havelet. It was a great pleasure to read your review and I am glad that you had a fantastic stay with us. Your comments regarding the staff are much appreciated, and I will be delighted to share it with each and every one. Thank you once again for choosing Best Western Hotel de Havelet and we look forward to welcoming you back very soon. Meanwhile we would like to assure you our personal attention. Kind Regards Gennaro Festivo General Manager

"It will take more than a global pandemic to spoil the party"

5
Tumbaparrot, London 18/09/2021

We SO missed our holiday at this exceptional hotel in 2020 - and we arrived a year late wondering if Covid would have had a detrimental effect on our enjoyment of our week away. We needn't have worried - everything about the De Havelet was its usual welcoming, friendly, efficient and brilliant self. Staff* - Helpful, friendly, professional, bend-over-backwards? Tick! Room - Clean, well-appointed, comfortable, TV + WiFi, fabulous walk-in shower? Tick! Bar - Great service, cocktail list, great atmosphere? Tick! Breakfast - Best selection of hot and cold meals and treats ANYWHERE? Tick! Restaurant Meals - Five course set menu, wide selection of a la carte, well cooked, very tasty, attentive and helpful staff, great atmosphere, great views? Tick! Check in and Reception - Nothing too much trouble, helpful, friendly, efficient? Tick! Pool and Gardens - Swimming pool, sauna, steam room, jacuzzi, loungers, clean, towels? Tick! Covid and Brexit have obviously had an effect on staffing, but the whole team went above and beyond - both for guests and each other - to make sure that absolutely nothing was going to spoil the party. The multi-award winning management and staff of this hotel are at the top of their game, with each and every one of them on a mission to make their guest's stay both perfect and memorable - creating lasting, treasured memories. *Reception closes at 10pm. While we were there, the hotel manager and bar manager waiting up until 1am for a guest who failed to arrive and hadn't been considerate enough to cancel.

BEST WESTERN De Havelet, Owner at Best Western Hotel De Havelet, responded to this review
Thank you for your wonderful review and sharing it here on TripAdvisor. It is always our pleasure to welcome you back to our hotel and I am pleased to learn that you had a very enjoyable stay with us, and the facilities and the service lived up to your utmost satisfaction. I appreciate your kind compliments regarding the team, and I am pleased to read that you found them very accommodating. It will be my pleasure to share your feedback with the entire team and we are all looking forward to welcoming you all back. Once again, we thank you for your loyalty to our property and for your recommendation. Kind Regards Gennaro Festivo General Manager

"‘Simply The Best'"

5
User 17/09/2021

This hotel is one of the best hotels I have ever stayed in. We stayed 3 nights in September and couldn't fault it. The suite we had was beautiful and luxurious (Room 20). The breakfasts were delicious and offered a very varied menu, as also was the food in the restaurant where we dined one evening. All the staff both on reception and in the dining room were very professional, attentive, friendly and very welcoming. The hotel grounds were very attractive and being elevated has a stunning vista. The hotel offers a courtesy bus service from the hotel into St. Peter Port at various times throughout the day and Mick the driver goes out of his way to be helpful and welcoming. The only ‘minor' drawback for us as a couple in our ‘twilight years' with joint problems is the hotel is situated at the top of a steep hill and although it has the advantage of a courtesy bus throughout the day this is not the case in the evening. N.B. Taxis also run throughout the day in St. P.P. at a reasonable cost. If you wish to go out in St. P.P. in the evening there is currently a shortage of taxi drivers and returning later could be problematic. For the less active person perhaps the answer could possibly be either hire a car or book half board. However, do not let this put you off staying at this wonderful hotel as it has a lot to offer and goes way beyond most hotels with regard to service and comfort.

"Excellent Hotel"

5
Linda B, Norwich, United Kingdom 16/09/2021

We really enjoyed our holiday and our stay at this hotel. We were very well looked after. The food at this hotel is great and the menus are varied. The staff were very attentive and friendly. Our room was very comfortable. So, thank you to everyone who made this holiday very special for us.

BEST WESTERN De Havelet, Owner at Best Western Hotel De Havelet, responded to this review
Thank you for taking your time to share your recent experience here on TripAdvisor. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. Having looked at your high score I am delighted to learn that you have enjoyed your stay and the facilities lived up to your utmost satisfaction. I was pleased to learn that the food in the restaurant was great, the team was attentive and friendly, and it will be my pleasure to share your kind compliments with each and every one. I would like to thank you once again for staying at Best Western Hotel de Havelet and we look forward to welcoming you back hopefully in the near future. Kind Regards Gennaro Festivo General Manager

"A long WEEKEND"

5
142francesb, Kent, United Kingdom 10/09/2021

A fabulous Hotel overlooking the Harbour of St Peters Port Breakfast was very good with fresh fruit , Continental & cooked option of your choice . We decided to eat there in the Evenings as we liked to go back after sightseeing in the afternoon, sunbathe in the Garden & go in for a Swim in the indoor pool Dinner was excellent with some unusual food on the menu . ie cheeses wrapped in Zucchini gently fried very nice Starter . Specials every day too Lovely room with shower over the Bath In hindsight we should have booked a ground floor room with a Walk in Shower as there isn't a lift & the Stairs are quite steep , for us in our later years You couldn't ask for better staff in all the departments There is a curtesy bus down into the port which you can use the many buses for £1 a single trip anywhere & the Hotel does a free Island tour one day a week At Present Guernsey is free of COVID so you have to do a tracker to go there & a test in your room every other day

BEST WESTERN De Havelet, Owner at Best Western Hotel De Havelet, responded to this review
Thank you for sharing your experience here on TripAdvisor following your recent stay. It was a great pleasure to read your review and I am glad that you had a great experience, and the food and the facilities were up to your utmost satisfaction. Your kind compliments regarding the team are invaluable, and it will be my pleasure to share it with each and every one. Please do not hesitate to contact us again if you require any assistance in the future and we look forward to welcoming you back to Best Western Hotel de Havelet. Kind Regards Gennaro Festivo General Manager

"Great Hotel and Great Location"

4
Cathy C, Chichester, England, United Kingdom 08/09/2021

This is our second stay here and we really enjoyed the good standard of accommodation, great restaurant, location but especially the wonderful staff who are genuinely looking to make your stay the best it can be. They were charming, delightful people. The rooms have everything you need, and our pre-travel request for a room with a bath was happily dealt with. The location is very quiet, you can walk into town easily (about 15 mins) as long as you don't mind a bit of a climb back up afterwards. Lovely terrace and views from the restaurant. Good swimming pool as well.

BEST WESTERN De Havelet, Owner at Best Western Hotel De Havelet, responded to this review
Thank you for taking your time to share your recent experience here on TripAdvisor. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. Having looked at your high score and reading your comments, I am delighted to learn that you have had such a wonderful stay and the facilities lived up to your utmost satisfaction. I was pleased to learn that the team has provided an excellent service, and it will be my pleasure to share your kind compliments with each and every one. I would like to thank you once again for staying at Best Western Hotel de Havelet and we look forward to welcoming you back hopefully in the near future. Kind Regards Gennaro Festivo General Manager

"Jewel of an hotel"

5
User 06/09/2021

Great place to stay in Guernsey. Super friendly and helpful staff. Nice rooms, great restaurant and lovely grounds and swimming pool. Nice and quiet too being situated just a five minute walk up the hill from the waterfront. Great value, definitely recommend it.

BEST WESTERN De Havelet, Owner at Best Western Hotel De Havelet, responded to this review
Thank you for sharing your experience here on TripAdvisor following your recent stay. It was a great pleasure to read your review and I am glad that you had a great experience, and the food and the facilities were up to your utmost satisfaction. Your kind compliments regarding the team are invaluable, and it will be my pleasure to share it with each and every one. Please do not hesitate to contact us again if you require any assistance in the future and we look forward to welcoming you back to Best Western Hotel de Havelet. Kind Regards Gennaro Festivo General Manager

"Long weekend (motorbike tour) stay!"

5
User 04/09/2021

Wow! Don't look anywhere else to stay. Perfect location and amenities - food: breakfast/dinner - delightful, hotel: clean, well appointed rooms, fantastic pool & spa facilities & a stunning house, staff: professional & attentive, ALL exceptional! Absolutely perfect treat for a couple. St. Peter's Port is a walk away - picturesque, with stunning scenery all around, including shops, bars and restaurants. Many beautiful beaches and historical monuments to visit around the island. Guernsey is an absolute gem and a stay must be had at the Hotel de Havelet, Copenhagen Bar & Grill. Thank you to everyone who contributed to our fantastic mini break - you truly offer an exceptional, outstanding service!

BEST WESTERN De Havelet, Owner at Best Western Hotel De Havelet, responded to this review
Thank you for taking your time to share your recent experience here on TripAdvisor. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. Having looked at your high score and reading your comments, I am delighted to learn that you have had such a wonderful stay and the facilities lived up to your utmost satisfaction. I was pleased to learn that you have found the food in the restaurant delightful, and the team has provided an excellent service, and it will be my pleasure to share your kind compliments with each and every one. I would like to thank you once again for staying at Best Western Hotel de Havelet and we look forward to welcoming you back hopefully in the near future. Kind Regards Gennaro Festivo General Manager

"Elegant hotel, with great staff and good food"

5
Michael C, Solihull UK 01/09/2021

Elegant hotel, with great staff and good food. Positioned on the hill overlooking St. Peter Port, so you need to be quite fit or use the provided shuttle taxi. But the position makes it very quiet at night.

BEST WESTERN De Havelet, Owner at Best Western Hotel De Havelet, responded to this review
Thank you for taking the time to post your feedback on TripAdvisor following your recent stay at Best Western Hotel de Havelet. It was a great pleasure to read your review and I am glad that you had a fantastic stay with us. Your comments regarding the the food and the staff are much appreciated, and I will be delighted to share it with each and every one. Thank you once again for choosing Best Western Hotel de Havelet and we look forward to welcoming you back very soon. Meanwhile we would like to assure you our personal attention. Kind Regards Gennaro Festivo General Manager

"Another lovely stay at Hotel De Havelet"

5
MJLD999, Nantwich, United Kingdom 21/08/2021

Lovely to be back after missing last year due to Covid. We have been going to Guernsey annually for the last 18 years and apart from one occasion have always stayed at this hotel. Lovely rooms updated and refurbished over the years, excellent friendly service and dining of the highest quality, which are always maintained.Can never be faulted, and we always look forward to returning.

BEST WESTERN De Havelet, Owner at Best Western Hotel De Havelet, responded to this review
Thank you for sharing your experience here on TripAdvisor following your recent stay. It was a great pleasure to read your review and I am glad that you had a great experience, and the food and the facilities were up to your utmost satisfaction. Please do not hesitate to contact us again if you require any assistance in the future and we look forward to welcoming you back to Best Western Hotel de Havelet. Kind Regards Gennaro Festivo General Manager

"Best Hotel in Guernsey"

5
User 19/08/2021

A warm welcome and excellent accommodation make this my favourite hotel on the Island. Breakfast overlooking the sea is a great way to start the day. Make sure you book in the Copenhagen (Hotel) Restaurant although don't miss out on Octupus only a 5 mins walk down the hill.

BEST WESTERN De Havelet, Owner at Best Western Hotel De Havelet, responded to this review
Thank you for your wonderful review and sharing it here on TripAdvisor. It is always a pleasure to welcome you to our hotel and we are delighted to learn that Best Western Hotel de Havelet is your favourite hotel on the island. I appreciate your kind compliments regarding the team and pleased to hear that you found them welcoming. It will be my pleasure to share your feedback with each and every one. Once again, we thank you for being our Guest and for your recommendation. We look forward to welcoming you back hopefully in the near future. Kind Regards Gennaro Festivo General Manager

"Wonderful hot"

5
LeedsBinty, leeds 19/08/2021

Just returned from a wonderful week at this gorgeous hotel.The staff here are amazing.Every single member of staff were so friendly, helpful, and extremely professional.Our room was beautiful, large ,clean with everything you might need and more! Breakfast was exceptional so much choice. Dinner was also fabulous , and the atmosphere was really relaxed, and friendly. Genaro, and his staff are an amazing team, and made us feel very welcome. We would return in a breath to this lovely hotel. Also a massive shout out to Mick the mini bus driver!!One of the nicest guys you could ever wish to meet, and went out of his way to assist us, and the other guests anyway he could, and always with a smile.

BEST WESTERN De Havelet, Owner at Best Western Hotel De Havelet, responded to this review
Thank you for taking the time to post your feedback on TripAdvisor following your recent stay at Best Western Hotel de Havelet. It was a pleasure to have you as our Guest and I am delighted to learn that overall you had an enjoyable stay. We find your kind compliments regarding our team very rewarding, it is to my great satisfaction that you found each member of staff welcoming and the service they provided was up to your complete satisfaction. I will be delighted to share your feedback with the entire team. I would like to thank you once again for staying at Best Western Hotel de Havelet and we look forward to welcoming you back hopefully in the near future. Kind Regards Gennaro Festivo General Manager

"Delightful hotel overlooking St Peter Port"

5
User 17/08/2021

I spent a couple of nights at the De Havelet and really enjoyed the hotel, restaurant and grounds. The location is superb overlooking the harbour with a view to Castle Cornet (like much of St Peter Port, the hotel is on a hill!). The bedroom was spacious and well proportioned with good facilities. Breakfast and dinner was served in a separate building across from the main hotel. The quality of both breakfast and dinner was excellent and the staff very polite and unobtrusive. On site parking is available if needed.

BEST WESTERN De Havelet, Owner at Best Western Hotel De Havelet, responded to this review
Thank you for sharing your experience here on TripAdvisor following your recent stay. It was a great pleasure to read your review and I am glad that you had a great experience, and the food and the facilities were up to your utmost satisfaction. Your kind compliments regarding the team are invaluable, and it will be my pleasure to share it with each and every one. Please do not hesitate to contact us again if you require any assistance in the future and we look forward to welcoming you back to Best Western Hotel de Havelet. Kind Regards Gennaro Festivo General Manager

"Good Location close to St Peter Port"

5
User 14/08/2021

The Room is good size with en-suite. Very clean and well maintained. Tea and Coffee in the room, plus a convenient fridge and a TV. Good size indoor heated pool and Jacuzzi. Sun loungers on the lawns. An outdoor courtyard with tables and chairs and fabulous view over to Herm. Close to Cliff paths for walking around east and south coast bays. Staff very welcoming. Good Quality Food was served by the Copenhagen Restaurant and bar. The hotel is near the top of a steep hill so can be challenging, if walking to and from town. However, the hotel puts on a mini bus several times a day to take guests down to town and back. We can certainly recommend this hotel.

BEST WESTERN De Havelet, Owner at Best Western Hotel De Havelet, responded to this review
Thank you for taking the time to post your feedback on TripAdvisor following your recent stay at Best Western Hotel de Havelet. It was a great pleasure to read your review and I am glad that you enjoyed your stay with us, and our facilities were up to your satisfaction. It was a pleasure to be at your service. Thank you also for sharing your feedback regarding our Health Suite and your dining experience in the Copenhagen Bar & Grill. I am pleased to learn this was up to your liking too. Once again, I would like to thank you for staying at Best Western Hotel de Havelet and we look forward to welcoming you back hopefully in the near future. Kind Regards Gennaro Festivo General Manager

"Staycation for Anniversary"

4
oliverfamily2017, Guernsey, United Kingdom 09/08/2021

Great service, good food, good room, nice leisure facilities, would definitely stay again! Restaurant first class! Fast check in and check out which is always a bonus. Room was nicely decorated and had good lighting as most hotel rooms do not!

BEST WESTERN De Havelet, Owner at Best Western Hotel De Havelet, responded to this review
Thank you for taking the time to post your feedback on TripAdvisor following your recent stay at Best Western Hotel de Havelet. It was a great pleasure to read your review and I am glad that you had a great stay with us. Your comments regarding the room, the leisure facilities, the food in our restaurant and the staff are much appreciated, and I will be delighted to share it with each and every one. Thank you once again for choosing Best Western Hotel de Havelet and we look forward to welcoming you back very soon. Meanwhile we would like to assure you our personal attention. Kind Regards Gennaro Festivo General Manager

"Lovely stay"

5
User 06/08/2021

Lovely stay with a wonderful room. Great location Very close to the centre. Steep hill to walk up though if your walking home. Nice pool and jacuzzi. Great breakfast. Staff where great. Nice view from my room of the court yard.

BEST WESTERN De Havelet, Owner at Best Western Hotel De Havelet, responded to this review
Thank you for taking your time to share your recent experience here on TripAdvisor. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. Having looked at your high score and reading your comments, I am delighted to learn that you have had a lovely stay, the room was wonderful, you found our pool and jacuzzi nice and the breakfast was up to your satisfaction. Your kind compliments regarding the team are much appreciated, and it will be my pleasure to share it with each and every one. I would like to thank you once again for staying at Best Western Hotel de Havelet and we look forward to welcoming you back hopefully in the near future. Kind Regards Gennaro Festivo General Manager

"Lovely stay"

5
User 02/08/2021

Beautiful room, the pool was lovely, as were sauna and jacuzzi. Very welcoming staff. Easy to walk into town, but also equally nice just to spend time at this special hotel. The restaurant had such a nice atmosphere, though rather expensive the food was great.

BEST WESTERN De Havelet, Owner at Best Western Hotel De Havelet, responded to this review
Thank you for taking the time to post your feedback on Booking.com following your recent stay at Best Western Hotel de Havelet. It was a great pleasure to read your review and I am glad that you had a lovely stay with us. Your comments regarding the room, the pool with sauna and jacuzzi, the atmosphere in the restaurant and the staff are much appreciated, and I will be delighted to share it with each and every one. Thank you once again for choosing Best Western Hotel de Havelet and we look forward to welcoming you back very soon. Meanwhile we would like to assure you our personal attention. Kind Regards Gennaro Festivo General Manager

"Great choice thanks to the pool facilities"

4
ArticBlue, England, United Kingdom 31/07/2021

Location: steep hill, not suitable for people with mobility difficulties. Use the back road to seafront as not so steep. The Hotel is about 10 mins walk from St Peter Port's bus station, which in Guernsey is known as the "Town Terminus", even on timetables. There are several buses from Airport to the "Town Terminus". Takes about 15 mins. It's the only town in the whole island. Every bus route on the island ends at the "Town Terminus". Room/hotel in general: spacious, clean, good natural light everywhere. Safe was on the floor of the wardrobe which we didn't like as we had to almost lie down to access it. Complimentary bottled water and fruit basket replenished daily. There is no air conditioning in rooms (at least the one we stayed, king size); we had to sleep with all windows opened (inc. bathroom). Computer and printer is available in the lounge free of charge for guests to use, very handy to print boarding passes. Nice outside space in front of the main entrance of the hotel with various types of seating areas (never crowded when we were there, mid July 2021). Very quiet residential area around the hotel. Restaurant/Bar: they advertise two restaurants but only the Copenhagen was open. There's a separate lovely outside space partly covered with views over to the sea and castle. The decor is very cosy and staff very friendly. Food is gourmet style and not good value for what you get, in my opinion. Portions are small, however, tasty and well prepared. For an island which prides itself on fresh fish/seafood we would expect more fish/seafood dishes, as opposed to just the usual fish fillets and pasta with crab/prawns. Desserts' selection is mostly chocolate or cheesecake based which I'm not a big fan of either. Breakfast is a small continental buffet whereby the waitress gives your choice of items due to Covid as we're not allowed to touch. Selection of rolls, fresh croissants and Danish pastries really good but small. Fruit juices from cartoon. No fresh fruit apart from fruit salad. You then order the hot food from the Menu which is pretty good, the usual English breakfast but also some healthy choices, such as salmon, avocado etc. On a bed & breakfast board you can choose whatever you like. The restaurant is always busy for dinner but as a guest they'll always find you a table. The bar is cosy and open until 00:30. One thing that is evident everywhere you go is shortage of staff in hospitality, especially in restaurants and hotels. They have recruitment posters for all sorts of positions everywhere. Apparently the locals don't want to work in hospitality. Hence why, the staff you see in this hotel and around are mostly Europeans (Portuguese, Italians, Hungarians, Latvians etc). They are reliable and hard working, which you can clearly see as you engage with them and are served. On one restaurant we had to return later to have dinner not because there were no tables but because there was not enough staff to cope with the demand. Pool/Garden: this is by far what makes this hotel a 4 star. We used the pool a few days. Some others did too but never felt crowded. The pool area is bigger than it seems from the pictures. Some sun loungers inside as well as outside which are spread out onto the beautifully maintained garden. There's plenty of space to have a quiet read or just soak up the sun. The pool water is not completely cold. There's also the jacuzzi, sauna and steam room. The pool area is not staffed but there's a rack with cleaned rolled towels for guests to pick as many as they want. Only guests can access the pool. Overall: we chose this hotel because of the pool facilities and for being within good walking distance of buses/boats/high street, and were not disappointed. Credit goes to all staff, especially to Xia (waitress), Attila (Restaurant Manager, not sure of the spelling) and the Latvian Receptionist guy. Because of lack of staff everyone helps whenever necessary, including the General Manager and Duty Manager. Some suggestions for improvement: all staff should have their names displayed (not everyone had which is a pity because we might want to praise them and don't know their names); for a 4 star hotel you'd expect at least freshly squeezed orange juice for breakfast not from cartoon; and of course air conditioning! I think the high rates you pay to stay in this hotel more than offset these costs. On a final note: as there were zero Covid restrictions in the whole of Guernsey, i.e. no masks and no social distancing (including in the hotel), we felt we were back in 2019. It was extremely surreal having arrived from London and suddenly not seeing one single person during the whole week we stayed there wearing a face mask anywhere! Even at Guernsey Airport it was not compulsory to wear masks, only inside the plane. It gave us a (somehow nice) sense of freedom... albeit a strange one.

BEST WESTERN De Havelet, Owner at Best Western Hotel De Havelet, responded to this review
Thank you for taking your time to share your recent experience here on TripAdvisor. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. Having looked at your scores and reading your comments, I am delighted to learn that you had a comfortable stay and most of the hotel facilities, and the service lived up to your satisfaction. Your kind compliments regarding the team are much appreciated, and it will be my pleasure to share it with each and every one. I would like to thank you once again for staying at Best Western Hotel de Havelet and we look forward to welcoming you back hopefully in the near future. Kind Regards Gennaro Festivo General Manager

"Excellent stay"

5
johnlc157, Guernsey, United Kingdom 24/07/2021

Recently stayed at this unique hotel. We had a great experience. The hotel was spotlessly clean. The room was spacious and comfortable. There was a nice leisure suite ( indoor pool, jacuzzi, steam room and sauna.) Beautiful garden with sun loungers. All meals were taken in the Copenhagen restaurant which we loved. All staff were so friendly and helpful. We throughly recommend and will return.

BEST WESTERN De Havelet, Owner at Best Western Hotel De Havelet, responded to this review
Thank you for taking the time to post your feedback on TripAdvisor following your recent stay at Best Western Hotel de Havelet. It was a great pleasure to read your review and I am glad that you enjoyed your stay with us, and our facilities were up to your satisfaction. It was a pleasure to be at your service and we very much appreciate your recommendation. Thank you also for sharing your feedback regarding our Health Suite and your dining experience in the Copenhagen Bar & Grill. I am pleased to learn this was up to your liking too. Once again, I would like to thank you for your recommendation and for staying at Best Western Hotel de Havelet and we look forward to welcoming you back hopefully in the near future. Kind Regards Gennaro Festivo General Manager

"Very comfortable top-class hotel with excellent staff and service!"

5
Peter W, London, United Kingdom 23/07/2021

I had a 2-night stay here when visiting an old friend who has just moved to the island. He recommended this hotel and I must say it was fabulous. The rooms are spacious and well-equipped with excellent showers and large beds with quality bed linen. The lounge was very inviting as were the outdoor areas and the breakfast in the Copenhagen restaurant was top class. Added to all these facts that the general manager and his staff were all superb I recommend this hotel highly! Thanks to all concerned.

BEST WESTERN De Havelet, Owner at Best Western Hotel De Havelet, responded to this review
Thank you for your wonderful review and sharing it here on TripAdvisor. It was our pleasure to welcome you to our hotel and I am pleased to learn that you had a very enjoyable stay with us, and the food in the Copenhagen Bar & Grill lived up to your utmost satisfaction. I appreciate your kind compliments regarding the team, and I am pleased to read that you found them superb. It will be my pleasure to share your feedback with the entire team. Once again, we thank you for being our Guest and for your recommendation. We look forward to welcoming you back hopefully in the near future. Kind Regards Gennaro Festivo General Manager

"lovely views"

5
User 21/07/2021

very clean and welcoming hotel, the resturant is a must visit for dinner and the breakfast is the best. Staff friendly nothing to much trouble nice outdoor area to sit in. Good postion for exploring the island.

BEST WESTERN De Havelet, Owner at Best Western Hotel De Havelet, responded to this review
Thank you for your wonderful review and sharing it here on TripAdvisor. It was our pleasure to welcome you to our hotel and I am pleased to learn that you had a very enjoyable stay with us, and the facilities and the service lived up to your utmost satisfaction. I appreciate your kind compliments regarding your dining experience in the Copenhagen Bar & Grill and delighted to learn that you have found the team friendly and accommodating. It will be my pleasure to share your feedback with the entire team. Once again, we thank you for being our Guest and for your recommendation. We look forward to welcoming you back hopefully in the near future. Kind Regards Gennaro Festivo General Manager

"Loved this Hotel!"

5
distantdreamer, London 20/07/2021

So glad I decided on this hotel. I was finding it hard to decide between two but finally chose this one and am really pleased that I did. The location was excellent for us. Yes there is a steep hill, but the plus point is that it only takes a few minutes to walk down and you are on the seafront. We timed it going up and it was four minutes so not too bad! Once you are on the seafront it is just a few minutes walk to where all the buses stop so very convenient for getting around the island. The hotel itself is delightful. It has lovely gardens with various areas to sit or lie on a sunbed. We were in a newly refurbished room which was stylish with everything we needed. There was a great bathroom with a fabulous walk in rain shower. It was cleaned every day and the goodies were replaced. We booked direct with them as it was the best rate and there was a special offer of breakfast on us which made it good value. The breakfast was taken on the beautiful terrace in The Copenhagen Restaurant. This is a fabulous area, part undercover, part open, with a lovely view to the sea and castle. It was an excellent breakfast, with a buffet served by staff followed by a huge cooked breakfast served to your table. All staff seemed happy and were always smiling. We also had a meal in the restaurant one evening which was lovely. We also enjoyed using the inside pool, steam room and jacuzzi and had it to ourselves most times. Really enjoyed our stay and most definitely would stay here again. Highly recommended!

BEST WESTERN De Havelet, Owner at Best Western Hotel De Havelet, responded to this review
Thank you for taking the time to post your feedback on TripAdvisor following your recent stay at Best Western Hotel de Havelet. It was a great pleasure to read your review and I am glad that you enjoyed your stay with us and our facilities were up to your satisfaction. Your comments regarding the staff are much appreciated, and I will be delighted to share them with each and every one. Thank you also for sharing your feedback regarding your Breakfast and Dinner experience in the Copenhagen Bar & Grill. I am pleased to learn this was up to your liking. Once again, I would like to thank you for your recommendation and for staying at Best Western Hotel de Havelet and we look forward to welcoming you back hopefully in the near future. Kind Regards Gennaro Festivo General Manager

"Fabulous hotel and restaurant…."

5
User 18/07/2021

This hotel is one of the best in the best western group that I have ever stayed in! The staff are great, the restaurant is top notch, ant the pool and spa is really nice. The room was recently refurbished to a high standard, and came with a fridge and cafetière! Highly recommended

BEST WESTERN De Havelet, Owner at Best Western Hotel De Havelet, responded to this review
Thank you for taking the time to post your feedback on TripAdvisor following your recent stay at Best Western Hotel de Havelet. It was a great pleasure to read your review and I am glad that you enjoyed your stay with us, and our facilities were up to your satisfaction. Your comments regarding the staff and food are much appreciated, and I will be delighted to share them with each and every one. Thank you once again for your support during this challenging time and we look forward to welcoming you back very soon. Meanwhile we would like to assure you our personal attention. Kind Regards Gennaro Festivo General Manager

"Friendly and charming St Peter Port hotel"

5
SuzeLuxury, London, United Kingdom 12/07/2021

We liked the location of this hotel, as it is possible to walk into town yet it's nice and quiet. We used the indoor pool, hot tub, steam room and sauna every day. Copenhagen restaurant has really nice decor and was full on a Monday night. Our bedroom had been recently renovated and we were the first ones to stay in it.

BEST WESTERN De Havelet, Owner at Best Western Hotel De Havelet, responded to this review
Thank you for taking your time to share your recent experience here on Tripadvisor. It was our pleasure to have you as our Guests and I am pleased to learn that you have had a wonderful stay with us. Your kind compliments regarding the room, the restaurant , the pool facilities are invaluable, and I will be delighted to share your feedback with the entire team. Once again, thank you for choosing to stay at our property and we look forward to welcoming you back to Best Western Hotel de Havelet. Kind Regards Gennaro Festivo General Manager

"Fantastic staycation"

4
User 24/06/2021

Value for money, exceptionally friendly staff. Fantastic food. Great accommodation and facilities. Rooms spacious and very clean. Nice to have prosecco snd strawberries in room on arrival as part of staycation. Looking forward to going back

BEST WESTERN De Havelet, Owner at Best Western Hotel De Havelet, responded to this review
Thank you for taking the time to post your feedback on TripAdvisor following your recent stay at Best Western Hotel de Havelet. It was a great pleasure to read your review and I am glad that you had a fantastic Staycation with us. Your comments regarding the room, the food and the staff are much appreciated, and I will be delighted to share it with each and every one. Thank you once again for your support during this challenging time and we look forward to welcoming you back very soon. Meanwhile we would like to assure you our personal attention. Kind Regards Gennaro Festivo General Manager

"Wonderful Hotel and location"

5
User 19/06/2021

Outstanding hotel, made wonderful in particular by the General Manager Mr. Gennaro Festivo & his wonderful staff, who made us feel so welcome and looked after us on our first day of isolation. Front desk, restaurant Copenhagen and the Spa are exceptionally efficient. “Nothing is too much trouble.” Rooms were lovely and spacious and fresh fruit, water abs top up tea and coffee each day. My partner is vegan and the Chef and Kitchen accommodated this easily. She gave the chef a simple vegan pancake recipe and they were happy to make this each morning. Highly recommend a stay here.

BEST WESTERN De Havelet, Owner at Best Western Hotel De Havelet, responded to this review
Thank you for taking your time to share your recent experience here on TripAdvisor. It was our pleasure to have you as our Guests. I am pleased to learn that you have had a wonderful stay with us and your kind compliments regarding the rooms, the restaurant , the pool facilities, and the staff are invaluable. I will be delighted to share your feedback with the entire team. Once again, thank you for choosing to stay at our property and we look forward to welcoming you back to Best Western Hotel de Havelet. Kind Regards Gennaro Festivo General Manager

"Great staycation!"

4
User 12/06/2021

We had an excellent 3 nights at Hotel de Havelet, thank you to all the staff for making it such a lovely experience. Breakfast was fab and the amenities were fantastic too- pool, jacuzzi, sauna and steam room, as well as the fridge in our hotel room, to pick out just some of the features Would definitely recommend and will be back soon!

BEST WESTERN De Havelet, Owner at Best Western Hotel De Havelet, responded to this review
Thank you for taking the time to post your feedback on TripAdvisor following your recent stay at Best Western Hotel de Havelet. It was a great pleasure to read your review and I am glad that you enjoyed your stay with us, and our facilities were up to your satisfaction. It was a pleasure to be at your service and we very much appreciate your recommendation. Thank you also for sharing your feedback regarding our Health Suite and the breakfast in the Copenhagen Bar & Grill. I am pleased to learn this was up to your liking. Once again, I would like to thank you for your recommendation and for staying at Best Western Hotel de Havelet and we look forward to welcoming you back hopefully in the near future. Kind Regards Gennaro Festivo General Manager

"Birthday staycation"

5
coconutz99, Guernsey, United Kingdom 10/06/2021

A very welcoming and comfortable stay, friends joined me for dinner, the service and food were excellent, midweek stay so the hotel was wonderfully quiet - a bit of a shock to the system to go home! Would definately recommend Hotel de Havelet and Copenhagen Bar and Grill

BEST WESTERN De Havelet, Owner at Best Western Hotel De Havelet, responded to this review
Thank you for choosing Best Western Hotel de Havelet for your Birthday celebration and sharing your experience here on TripAdvisor. It was our pleasure to have you as our Guest and I am delighted to learn that you all had a wonderful celebration in our Copenhagen Restaurant. Your kind compliments regarding the food and the service are invaluable, and it will be my pleasure to share it with each and every one. On behalf of the team, I would like to thank you once again for your support during this challenging time and for recommendation and we look forward to welcoming you back very soon. Kind Regards Gennaro Festivo General Manager

"Just perfect"

5
pip015, Parksville, Canada 09/06/2021

We were celebrating our 40th anniversary a better place we couldn't have wished for! Beautiful room! Fabulous food! Amazing views! Super pool! Great staff! Perfect for our 4 night stay! We will be back!

BEST WESTERN De Havelet, Owner at Best Western Hotel De Havelet, responded to this review
Thank you for your wonderful review and sharing it here on TripAdvisor. It was our pleasure to welcome you to our hotel and I am pleased to learn that you had a very enjoyable stay with us, and the room, the Heath suite and the food in the Copenhagen Bar & Grill lived up to your utmost satisfaction and I am pleased to read that you have enjoyed the view. I appreciate your kind compliments regarding the team. It will be my pleasure to share your feedback with the entire team. On behalf of the team, I would like to thank you once again for your support during this challenging time and we look forward to welcoming you back very soon. Kind Regards Gennaro Festivo General Manager

"Really relaxing break."

5
janetpwyatt, Guernsey, United Kingdom 08/06/2021

This is a fantastic hotel. We had a very comfortable room.With the very best staff to make it a break to remember. The main hotel building is very old and beautiful. Our room and shower were very comfortable. The pool and jacuzzi were lovely and warm. My husband used the steam room. Gardens small but lovely amnd views incredible. Food in the restaurant for both dinner and breakfast wonderful. Only negative I cansee ightbe that it is ona steep hill..

BEST WESTERN De Havelet, Owner at Best Western Hotel De Havelet, responded to this review
Thank you for taking your time to share your recent experience here on Tripadvisor. It was our pleasure to have you as our Guests. I am pleased to learn that you have had an enjoyable stay with us and your kind compliments regarding the staff are invaluable. Also, I am delighted to learn that you found our hotel fantastic with incredible views and you have enjoyed our swimming facilities. We truly value your kind comments and are very pleased the food was up to your liking. Once again, thank you for choosing to stay at our property and for your kind patronage. We look forward to welcoming you back to Best Western Hotel de Havelet. Kind Regards Gennaro Festivo General Manager

"staycation break"

5
406rogerl, Guernsey, United Kingdom 19/05/2021

having stayed before we were welcomed and checked in by the friendly receptionist we found our rooms to be clean and fresh. we got changed and went for a lovely swim in the heated pool with jacuzzi, showers and changing room . our evening meal was very tasty and with our grand son under 3yrs old he was able to join us ,he had a colouring pack to amuse him self. we slept like a log. breakfast had a good choice to suit everyone fantastic views of the castle ,harbour and islands.

BEST WESTERN De Havelet, Owner at Best Western Hotel De Havelet, responded to this review
Thank you for taking the time to post your feedback on TripAdvisor following your recent stay at Best Western Hotel de Havelet. It was a great pleasure to read your review and I am glad that you had another great Staycation . I am pleased that the Health Suite was up to your satisfaction and you enjoyed the view from our restaurant. Your comments regarding the room, the food and the staff are much appreciated, and I will be delighted to share them with each and every one. Thank you once again for your support during this challenging time and we look forward to welcoming you back very soon. Meanwhile we would like to assure you our personal attention. Kind Regards Gennaro Festivo General Manager

"Excellent Short Break"

5
JocelynD_13, St Peter Port, United Kingdom 10/05/2021

We were very impressed with our short stay at Hotel de Havelet. All of the staff were very welcoming and friendly. Our room was spotlessly clean and had every modern amenity. We enjoyed an excellent dinner in the restaurant with very good service and the food and wine were reasonably priced. We will definitely return.

BEST WESTERN De Havelet, Owner at Best Western Hotel De Havelet, responded to this review
Thank you for taking the time to post your feedback on TripAdvisor following your recent stay at Best Western Hotel de Havelet. It was a great pleasure to read your review and I am glad that you enjoyed your stay with us, and our facilities were up to your satisfaction. Your comments regarding the room, the food and staff are much appreciated, and I will be delighted to share them with each and every one. Thank you once again for your support during this challenging time and we look forward to welcoming you back very soon. Meanwhile we would like to assure you our personal attention. Kind Regards Gennaro Festivo General Manager

"Staycation"

5
User 09/05/2021

Excellent hotel & staff. Hotel and room clean and modern. Spa was impeccably clean and we were the only people using on Friday afternoon. Restaurant evening meal and breakfast food excellent and all staff really friendly & attentive.

BEST WESTERN De Havelet, Owner at Best Western Hotel De Havelet, responded to this review
Thank you for choosing Best Western Hotel de Havelet for your Staycation and sharing your experience here on TripAdvisor. It was a great pleasure to read your review and I am glad that you had a great experience and the Copenhagen Bar & Grill, the room and facilities were up to your utmost satisfaction. Your kind compliments regarding the team are invaluable, and it will be my pleasure to share it with each and every one. On behalf of the team, I would like to thank you once again for your support during this challenging time and we look forward to welcoming you back very soon. Kind Regards Gennaro Festivo General Manager

"Haven in St Peter Port"

5
J0nF, Guernsey, United Kingdom 17/04/2021

Stayed here for the second time on a staycation deal. Lovely hotel with fantastic rooms. I feel like I could be anywhere when I stay here. I have stayed in two other hotels on Guernsey and this is my favourite. Great indoor pool, lovely garden fantastic staff and great food, what more could you want?

BEST WESTERN De Havelet, Owner at Best Western Hotel De Havelet, responded to this review
Thank you for choosing our Best Western Hotel de Havelet for your Staycation and sharing your experience here on TripAdvisor. It was a great pleasure to welcome you back and we very much appreciate your feedback and I am glad that you had another great experience. On behalf of the team, I would like to thank you once again for your support during this challenging time and we look forward to welcoming you back very soon. Kind Regards Gennaro Festivo General Manager

"Fantastic Staycation"

5
Richard H, Guernsey, United Kingdom 16/04/2021

We just visited this hotel for a second staycation after lockdown, once again it was a fantastic experience. The room and health suite were great to unwind in. Our evening meal in the Copenhagen restaurant was exceptional, food cooked perfectly to our wishes. The whole visit was a delight, helped at every turn by the ever good and helpful staff.

BEST WESTERN De Havelet, Owner at Best Western Hotel De Havelet, responded to this review
Thank you for taking the time to post your feedback on TripAdvisor following your recent stay at Best Western Hotel de Havelet. It was a great pleasure to read your review and I am glad that you had another fantastic stay with us and you enjoyed your meals and our facilities were up to your satisfaction. Your kind comments regarding the staff are much appreciated, and I will be delighted to share your feedback with each and every one. On behalf of the team, I would like to thank you once again for your support during this challenging time and we look forward to welcoming you back very soon. Kind Regards Gennaro Festivo General Manager

"Hotel de Havelet staycation."

5
User 12/04/2021

Excellent service and food. Good selection of vegetarian dishes which pleased a fussy member of our party. Good location , pool and health suite facilities added bonus. All staff friendly and very efficient.

BEST WESTERN De Havelet, Owner at Best Western Hotel De Havelet, responded to this review
Thank you for choosing Best Western Hotel de Havelet for your Staycation and sharing your experience here on TripAdvisor. It was a great pleasure to read your review and I am glad that you had a great experience, and the food and the facilities were up to your utmost satisfaction. Your kind compliments regarding the team are invaluable, and it will be my pleasure to share it with each and every one. On behalf of the team, I would like to thank you once again for your support during this challenging time and we look forward to welcoming you back very soon. Kind Regards Gennaro Festivo General Manager

"Peaceful and relaxing"

5
79vivg, Guernsey, United Kingdom 09/04/2021

My husband and I did a staycation for 1 night. We had a very relaxing time. Room was lovely, only thing I would say is the pillows were a little hard. The pool was quiet which was great and the jacuzzi was lovely and hot.

BEST WESTERN De Havelet, Owner at Best Western Hotel De Havelet, responded to this review
Thank you for choosing Best Western Hotel de Havelet for your Staycation and sharing your experience here on TripAdvisor. It was a great pleasure to read your review and I am glad that you had a great experience and the room, and the Health Suite were up to your utmost satisfaction. Regarding the pillows, we would like to inform you that we do have feather pillows and you are welcome to request them on your next visit. On behalf of the team, I would like to thank you once again for your support during this challenging time and we look forward to welcoming you back very soon. Kind Regards Gennaro Festivo General Manager

"Staycation break after lockdown"

5
castaway61, Alderney, United Kingdom 09/04/2021

The hotel has an old-world charm with many different zones for relaxing. The facilities are excellent and the staff are very attentive. Just the tonic after CV19 lockdown with a wide range of menu choices in the Copenhagen restaurant. Will be back

BEST WESTERN De Havelet, Owner at Best Western Hotel De Havelet, responded to this review
Thank you for taking the time to post your feedback on TripAdvisor following your recent stay at Best Western Hotel de Havelet. It was a great pleasure to read your review and I am glad that you had a relaxing stay with us and you enjoyed your meals and our facilities were up to your satisfaction. Your kind comments regarding the staff are much appreciated, and I will be delighted to share your feedback with each and every one. On behalf of the team, I would like to thank you once again for your support during this challenging time and we look forward to welcoming you back very soon. Kind Regards Gennaro Festivo General Manager

"Amazing stay"

5
User 09/04/2021

Lovely refurbished rooms near pool with fresh strawberries and bottle Prosecco in room, welcoming staff, very attentive. Amazing breakfast with wonderful service. Wish we'd stayed more than one night!

BEST WESTERN De Havelet, Owner at Best Western Hotel De Havelet, responded to this review
Thank you for choosing Best Western Hotel de Havelet for your Staycation and sharing your experience here on TripAdvisor. It was a great pleasure to read your review and I am glad that you had a great experience and the facilities were up to your utmost satisfaction. Your kind compliments regarding the team are invaluable, and it will be my pleasure to share it with each and every one. On behalf of the team, I would like to thank you once again for your support during this challenging time and we look forward to welcoming you back very soon. Kind Regards Gennaro Festivo General Manager

"Review of Hotel De Havelet Guernsey"

5
bev910, Guernsey 05/04/2021

I am not easily pleased but the welcome from the hardworking staff was wonderful. After signing in , I was taken to my room. It was large, spotlessly clean. The bed was huge and extremely comfortable. The bathroom was just as I requested with a huge shower. It too was spotless and had all the necessary toiletries. The diner and breakfast were delicious with a huge selection on the menus. The delicious food was rapidly served on hot plates by charming staff. I word recommend this hotel for great staff , wonderful food all for a good price

BEST WESTERN De Havelet, Owner at Best Western Hotel De Havelet, responded to this review
Thank you for taking the time to post your feedback on TripAdvisor following your recent stay at Best Western Hotel de Havelet. It was a great pleasure to read your review and I am glad that you enjoyed your stay with us, and our facilities were up to your satisfaction. Your comments regarding the staff and food are much appreciated, and I will be delighted to share them with each and every one. Thank you once again for your support during this challenging time and we look forward to welcoming you back very soon. Meanwhile we would like to assure you our personal attention. Kind Regards Gennaro Festivo General Manager

"Best Western Hotel De Havelet Guernsey"

5
TIPPLES, Guernsey Ch. Is 29/03/2021

Another wonderful stay at Hotel De Havelet. From the moment you walk through the door you are made so welcome. We had afternoon tea with Prosecco; followed by a swim and Jacuzzi; it was lovely. We retired to our room to get ready for our evening meal. We were not disappointed; the meal was so good; the staff are really welcoming and friendly; the atmosphere was noisy in a wonderful happy way. It was good to be out of lockdown and to see so many people; of so many different age groups; enjoying themselves. We cannot wait to return!

BEST WESTERN De Havelet, Owner at Best Western Hotel De Havelet, responded to this review
Thank you for taking the time to share your experience at our Best Western Hotel de Havelet on TripAdvisor. I am pleased to read your feedback and to learn that you all had an excellent stay with us and the facilities, and the service lived up to your utmost satisfaction. Thank you for sharing your feedback regarding the Prosecco Afternoon Tea and dinner, and I am pleased to learn that you found the food lovely and the staff welcoming and friendly. It will be my pleasure to share your kind compliments with the entire team. Once again, we thank you for being our Guest. We look forward to welcoming you back hopefully in the near future. Kind Regards Gennaro Festivo General Manager

"1 night stay"

5
User 28/03/2021

Thoroughly enjoyed our stay at Hotel de Havelet - all the team were brilliant and made our stay memorable. Nothing was too much trouble for them. We dined in Copenhagen which was delicious - even had a couple of Pornstar Martini cocktails which tasted amazing! Highly recommend this hotel and in a great spot too with views of Castle Cornet and a short walk away from St Peter Port's high street.

BEST WESTERN De Havelet, Owner at Best Western Hotel De Havelet, responded to this review
Thank you for taking the time to post your feedback on TripAdvisor following your recent stay at Best Western Hotel de Havelet. It was a great pleasure to read your review and I am glad that you enjoyed your stay with us, and our facilities were up to your satisfaction. Your comments regarding the staff and food are much appreciated, and I will be delighted to share them with each and every one. Thank you once again for your support during this challenging time and we look forward to welcoming you back very soon. Meanwhile we would like to assure you our personal attention. Kind Regards Gennaro Festivo General Manager

"Staycation 2x"

5
User 30/01/2021

Overall great experience hence we opted to stay one more night. The lady at the reception actually made us feel more than welcome. She showed us all the rooms and she was very friendly. The room we had was excellent. Food at Copenhagen bar was very good. Facilities for the pool, jacuzzi and sauna was really good. Best staycation place in Guernsey.

BEST WESTERN De Havelet, Owner at Best Western Hotel De Havelet, responded to this review
Thank you very much for your wonderful review and sharing your recent experience here on TripAdvisor. It was a pleasure to have you as our Guest and I am delighted to learn that you had a very enjoyable stay. We appreciate your great comments and we are pleased to learn that the hotel facilities, the food, and the service lived up to your utmost satisfaction. It will be my pleasure to share your feedback with the team and will pass on your personal compliments to Marina at reception. On behalf of the entire team, I would like to thank you once again for choosing Best Western Hotel de Havelet for your stay and we look forward to welcoming you back very soon. Kind regards Gennaro Festivo General Manager

"Outstanding hotel"

5
aherve, Guernsey, United Kingdom 24/01/2021

My wife and I have recently enjoyed a four-night stay at the Hotel De Havelet. The service from quality of accommodation through to the quality of meals was outstanding. In particular we cannot praise highly enough the staff of the hotel.

BEST WESTERN De Havelet, Owner at Best Western Hotel De Havelet, responded to this review
Thank you for taking the time to post your feedback on TripAdvisor following your recent stay at Best Western Hotel de Havelet. It was a great pleasure to read your review and I am glad that you enjoyed your stay with us, and our facilities were up to your satisfaction. Your comments regarding the staff are much appreciated, and I will be delighted to share them with each and every one. Thank you once again for your support during this challenging time and we look forward to welcoming you back very soon.Meanwhile we would like to assure you our personal attention. Kind Regards Gennaro Festivo General Manager

"Birthday staycation"

5
466jags, Guernsey, United Kingdom 16/01/2021

The Hotel de Havelet is a beautiful hotel with a great restaurant, relaxing health suite and lovely comfortable rooms. But what made our stay exceptional were the staff. Professional, friendly, helpful and very welcoming ... they were all simply wonderful. Thank you.

BEST WESTERN De Havelet, Owner at Best Western Hotel De Havelet, responded to this review
Thank you for choosing Best Western Hotel de Havelet to celebrate your birthday and sharing your experience here on TripAdvisor. It was a great pleasure to read your review and I am pleased to learn that you have had a great experience and the restaurant, the room and facilities were up to your utmost satisfaction. Your kind compliments regarding the team are invaluable, and it will be my pleasure to share it with each and every one. On behalf of the team, I would like to thank you once again for your support during this challenging time and we look forward to welcoming you back very soon. Kind Regards Gennaro Festivo General Manager

"An Excellent Christmas Staycation"

5
User 09/01/2021

We booked a three night Christmas staycation at the Hotel de Havelet and cannot rate the experience highly enough. Absolutely everything was excellent – the friendly welcome, the food, the service. The organisation was superb in that there was plenty to do such as the Christmas Eve pottery painting session at Iris and Dora and the Boxing Day trip to Herm and yet plenty of time to relax and enjoy the beautifully decorated surroundings. There were lovely touches such as the welcome Prosecco and chocolates in our room and the Christmas stocking outside our door on Christmas Day. Although we have often eaten in the restaurants over the years, this is the first time that we have stayed in the hotel. We have already booked the Valentine Staycation and hope that there will be an Easter Staycation. Hopefully, we'll be able to spend next Christmas at this hotel and be joined by our family from England. Thank you to everyone at the Hotel de Havelet – you are a great team and we appreciate all that you did for your guests over the Christmas period.

BEST WESTERN De Havelet, Owner at Best Western Hotel De Havelet, responded to this review
Thank you for taking the time to post your feedback on TripAdvisor following your recent three nights stay on Christmas at Best Western Hotel de Havelet. It was a great pleasure to read your review and I am pleased to learn that you have found the food excellent and the staff friendly and attentive and you had an enjoyable time with our Christmas Package activities. Your kind comments regarding the Christmas decorations are much appreciated, and I am glad this was up to your liking. It was a pleasure to be at your service and as I always do, I will share your feedback with the entire team. Thank you once again for your support during this challenging time and we look forward to welcoming you back very soon. Meanwhile we would like to assure you our personal attention. Kind Regards Gennaro Festivo General Manager

"Birthday staycation"

5
lionmichelles, St Peter Port, United Kingdom 06/01/2021

27 December is not really a favorite day for a birthday but we had the best staycation & felt so looked after! From the moment we arrived to the moment we departed everything was special & the staff couldn't do enough for us so a BIG Thank you BWHdeH!

BEST WESTERN De Havelet, Owner at Best Western Hotel De Havelet, responded to this review
Thank you for your lovely review and especially for taking the time to post it on TripAdvisor after your recent stay. I am delighted to hear you enjoyed your Birthday, and the hotel and the service provided were up to your complete satisfaction. Thank you for mentioning the staff, all feedback is shared with each member of the team and I would like to say thank you on their behalf as well. We do appreciate you being our guest and we look forward to welcoming you back to Best Western Hotel de Havelet hopefully in the near future. Kind Regards Gennaro Festivo General Manager

"Lovely Stay"

5
AwesomeRach, Guernsey, United Kingdom 04/01/2021

Decided to book a last minute staycation as attending a wedding reception lunch in Copenhagen restaurant. We were made to feel welcome from the moment we checked in, to when we checked out the next day. The receptionist showed us to our room, and even helped to carry one of our bags for us( although unfortunately don't remember her name!) The room was lovely, with a bottle of prosecco and strawberries waiting, together with bottled water, tea & coffee and all the usual amenities (including a fridge -which is great as we usually take our own fresh milk for hot drinks as not keen on the little pots). All the staff throughout the hotel were very friendly and helpful, and we will definitely be back!

BEST WESTERN De Havelet, Owner at Best Western Hotel De Havelet, responded to this review
Thank you for choosing Best Western Hotel de Havelet for your Wedding reception Lunch. It has been our pleasure to be part of this event and we very much appreciate your feedback and support during these challenging times. Having looked at your high scores and reading your comments, I am delighted to learn that you had such an enjoyable stay and the facilities, the food and the service was up to your utmost satisfaction. We find your kind compliments regarding the staff very rewarding and would like to say thank you on behalf of the entire team and it will be my pleasure to share it with each and everyone. Thank you once again for being our Guests and we look forward to welcoming you back to Best Western Hotel de Havelet very soon. Yours sincerely, Gennaro Festivo General Manager Best Western Hotel De Havelet

"Great location and excellent staff"

5
Langlois, CHANNEL iSLANDS 02/01/2021

Spent New Years Eve here with family. Clean, well equipped rooms, friendly, attentive staff. Hotel clean and well presented throughout. A short walk into town so can visit other bars or places of interest if non local.

BEST WESTERN De Havelet, Owner at Best Western Hotel De Havelet, responded to this review
Thank you for taking the time to post your feedback on TripAdvisor following your recent stay on New Year's Eve at Best Western Hotel de Havelet. It was a great pleasure to read your review and I am glad that you enjoyed your stay with us, and our facilities were up to your satisfaction. Your comments regarding the staff are much appreciated, and I will be delighted to share them with each and every one. Thank you once again for your support during this challenging time and we look forward to welcoming you back very soon. Meanwhile we would like to assure you our personal attention. Kind Regards Gennaro Festivo General Manager

"Festive Fun Staycation"

5
ladyjerseyloves, Guernsey, United Kingdom 31/12/2020

We had a great 2 night staycation at the hotel in a superior room for Christmas, the package included meals and Christmas activities. The hotel room, swimming pool and restaurant facilities were all clean to a high standard and staff were all very helpful and attentive. At check in we received a warm welcome from Kati. Gennaro and his team were great hosts for the Christmas activities which included pottery painting at iris and Dora which was good fun. With it being Christmas the hotel went out of their way to add some special little touches such as a stocking was on our door christmas morning and festive breakfast options. In addition, the Christmas decor in the hotel and restaurants looked great throughout. The Christmas Eve and Christmas Day food was extremely tasty and the menus had a good variety across both days. There was also a good mix of continental and cooked breakfast options available. Swimming pool, jacuzzi, sauna and steam room was a nice added extra for relaxation. In summary although we stayed at Christmas we would recommend staying at the Havelet any time of year and hope other islanders continue to book their staycation packages. Can't wait to come back soon :)

BEST WESTERN De Havelet, Owner at Best Western Hotel De Havelet, responded to this review
Thank you for taking the time to post your feedback on TripAdvisor following your recent two nights stay on Christmas at Best Western Hotel de Havelet. It was a great pleasure to read your review and I am pleased to learn that you have found the food excellent and the staff friendly and attentive and you had an enjoyable time with our Christmas Package activities. Your kind comments regarding the Christmas decorations are much appreciated, and I am glad this was up to your liking. It was a pleasure to be at your service and we very much appreciate your recommendation. As I always do, I will share your feedback with the entire team and would like to say thank you on behalf of them as well. Thank you once again for your support during this challenging time and we look forward to welcoming you back very soon. Meanwhile we would like to assure you our personal attention. Kind Regards Gennaro Festivo General Manager

"Fantastic Christmas Staycation"

5
TracyGuernsey, Guernsey, United Kingdom 30/12/2020

What a wonderful 3 night stay and so good we are going back for New Years Eve! The room was large with all the mod-cons. The food was excellent, staff are wonderful and Christmas activities great fun. I would highly recommend and if we are still unable to travel next Christmas, I will not hesitate booking again as it was brilliant :-). Also the Christmas decorations all around the hotel were amazing and all made by the lady on reception (so sorry, I can't remember your name). It certainly felt like Christmas.

BEST WESTERN De Havelet, Owner at Best Western Hotel De Havelet, responded to this review
Thank you for choosing Best Western Hotel de Havelet for your Christmas Staycation and sharing your experience here on TripAdvisor. It was a great pleasure to read your review and I am pleased to learn that you have found the food excellent and the staff wonderful and you had an enjoyable time with our Christmas Package activities. Your kind comments regarding the Christmas decorations are much appreciated, I am glad this was up to your liking. It was a pleasure to be at your service and we very much appreciate your recommendation. As I always do, I will share your feedback with the entire team and would like to say thank you on behalf of them as well. Thank you once again for your support during this challenging time and we look forward to welcoming you back very soon. Meanwhile we would like to assure you our personal attention. Kind Regards Gennaro Festivo General Manager

"Great overnight stay"

5
User 22/12/2020

Great all round. We stayed for one night and will definitely be back! Highly recommend for an overnight stay with the use of the relaxing pool & Spa facilities . dinner & breakfast 10/10 and the staff are incredibly helpful.

BEST WESTERN De Havelet, Owner at Best Western Hotel De Havelet, responded to this review
Thank you for taking the time to post your feedback on TripAdvisor following your recent stay at Best Western Hotel de Havelet. It was a great pleasure to read your review and I am glad that you enjoyed your stay with us and our facilities were up to your satisfaction. Your comments regarding the staff are much appreciated and I will be delighted to share them with each and every one. Thank you also for sharing your feedback regarding your Breakfast and Dinner meals in the Copenhagen Bar & Grill. I am pleased to learn this was up to your liking. Once again, I would like to thank you for your recommendation and for staying at Best Western Hotel de Havelet and we look forward to welcoming you back hopefully in the near future. Kind Regards Gennaro Festivo General Manager

"Staycation from Sark"

5
AdventureSark2014, Sark, United Kingdom 08/12/2020

On arrival we where welcomed in such a manor by reception we just knew our stay would be absolutely lovely. We where taken to our room and shown in. The room was immaculate and had the lovely surprise of a bottle of Prosecco and fresh strawberries. Within 10 mins our room phone started to ring and it was a member of staff asking if our room was to our liking and all was ok, which it was. We used the health suite on the Saturday morning which was fab. We ate at the Hopenhagan restaurant Friday evening and the food was sublime, our breakfast was also served here and the choice and quality of the food again was just a joy to eat. Our stay was great, all the staff from Managers to House keepers to Bar staff were so friendly and anything you needed or wanted was no trouble. We will definitely come back. Veronica and Paul.

BEST WESTERN De Havelet, Owner at Best Western Hotel De Havelet, responded to this review
Thank you for choosing Best Western Hotel de Havelet for your Staycation and sharing your experience here on TripAdvisor. It was a pleasure to read your wonderful review and I am glad that you enjoyed your stay with us and you had a great experience in our restaurant. We appreciate your kind compliments regarding the staff who was welcoming , helpful and friendly and the service lived up to your expectation. It will be my pleasure to share it with each and every one. On behalf of the team, I would like to thank you once again for your support during this challenging time and we look forward to welcoming you back very soon. Kind Regards Gennaro Festivo General Manager

"Fab staycation"

5
User 04/12/2020

Had such a good time staying here for a couple of nights with friends. The staff were so friendly and fun and the rooms were pretty perfect. The health suite is better than I expected and the meals were fantastic. Can't wait to go back.

BEST WESTERN De Havelet, Owner at Best Western Hotel De Havelet, responded to this review
Thank you for taking the time to post your feedback on TripAdvisor following your recent stay at Best Western Hotel de Havelet. It was a great pleasure to read your review and I am glad that you enjoyed your stay with us and you enjoyed your meals and our facilities were up to your satisfaction. Your comments regarding the staff are much appreciated, and I will be delighted to share your feedback with each and every one. On behalf of the team, I would like to thank you once again for your support during this challenging time and we look forward to welcoming you back very soon. Kind Regards Gennaro Festivo General Manager

"Very enjoyable overnight stay"

5
User 03/12/2020

From when we arrived at reception to when we left we were treated very well. Our Superior room was lovely. The large bed was extremely comfortable and the facilities in the room were very good. A nice selection of teas and coffees etc if you wanted them. We made good use of the heated swimming pool before heading to the Grill Restaurant where we were warmly greeted. The food was lovely and all the staff were great. Breakfast in the morning was freshly prepared and was one of the nicest breakfasts we have had in a long time with a lovely view to enjoy. Nothing was too much trouble. I would most definitely recommend staying here.

BEST WESTERN De Havelet, Owner at Best Western Hotel De Havelet, responded to this review
Thank you for choosing Best Western Hotel de Havelet for your Staycation and sharing your experience here on TripAdvisor. It was a great pleasure to read your wonderful review and I am glad that you had a great experience and rooms, and facilities were up to your utmost satisfaction. We appreciate your great comments regarding the Breakfast, and I will be also delighted to share your kind compliments regarding the team, with each member of staff. On behalf of the team, I would like to thank you once again for your support during this challenging time and we look forward to welcoming you back very soon. Kind Regards Gennaro Festivo General Manager

"Guernsey staycation "

5
614gunap, St Peter Port, United Kingdom 02/12/2020

If you need choose staycation I can recommend to stay at the Hotel de Havelet , all the staff are very welcoming and friendly, the service was spot on and affordable prices . Even when we arrived the receptionist shown as the way to our room and explain the way to the restaurant underneath the tunnel and swimming area.

BEST WESTERN De Havelet, Owner at Best Western Hotel De Havelet, responded to this review
Thank you for choosing Best Western Hotel de Havelet for your Staycation and sharing your experience here on TripAdvisor. It was a great pleasure to read your review and I am glad that you had a great experience with us, and our staff was welcoming , helpful and friendly and the service lived up to your expectation. Your kind compliments regarding the team are invaluable, and it will be my pleasure to share it with each and every one. On behalf of the team, I would like to thank you once again for your support during this challenging time and we look forward to welcoming you back very soon. Kind Regards Gennaro Festivo General Manager

"Another fab staycation"

5
JanineGuernsey, Guernsey, United Kingdom 23/11/2020

thanks to all the staff and the great care we had in the hotel. Room was lovely, we loved being able to sit in the lounge with our friends. It is fab whatever time of the year. This is my second visit this year and still recommend it for location, views, hotel and the great service.

BEST WESTERN De Havelet, Owner at Best Western Hotel De Havelet, responded to this review
Thank you for choosing Best Western Hotel de Havelet for your Staycation and sharing your experience here on TripAdvisor. It was a great pleasure to read your review and I am glad that you had another great experience and you enjoyed the time with your friends in our lounge. Your kind compliments regarding the team are invaluable, and it will be my pleasure to share it with each and every one. On behalf of the team, I would like to thank you once again for your support during this challenging time and we look forward to welcoming you back very soon. Kind Regards Gennaro Festivo General Manager

"Great View and atmoshere"

5
JohnBichard1, St Sampsons, United Kingdom 23/11/2020

Great all round from arrival. Only a one nighter but will be back and will recommend. Lovely grounds, pool facilities and decor of building inside and out all matches period house. Stall all very helfull and attentitive.

BEST WESTERN De Havelet, Owner at Best Western Hotel De Havelet, responded to this review
Thank you for choosing Best Western Hotel de Havelet for your Staycation and sharing your experience here on TripAdvisor. It was a great pleasure to read your review and I am pleased to learn that you had an enjoyable stay and found the view and the atmosphere great. It was a pleasure to be at your service and we very much appreciate your recommendation. As I always do, I will share your feedback with the entire team and would like to say thank you on behalf of them as well. Thank you once again for your support during this challenging time and we look forward to welcoming you back very soon. Meanwhile we would like to assure you our personal attention. Kind Regards Gennaro Festivo General Manager

"Staycation"

5
starfall2020, Guernsey, United Kingdom 18/11/2020

Excellent hotel and staff. Felt welcomed and looked after from the start. Incredible views overlooking Castle Cornet with a lively Copenhagen bar. Rooms were spacious and the bathroom well appointed with plenty of water pressure for a strong hot shower.

BEST WESTERN De Havelet, Owner at Best Western Hotel De Havelet, responded to this review
Thank you for choosing Best Western Hotel de Havelet for your Staycation and sharing your experience here on TripAdvisor. It was a great pleasure to read your review and I am glad that you had a great experience and the Copenhagen Bar & Grill, the room and facilities were up to your utmost satisfaction. Your kind compliments regarding the team are invaluable, and it will be my pleasure to share it with each and every one. On behalf of the team, I would like to thank you once again for your support during this challenging time and we look forward to welcoming you back very soon. Kind Regards Gennaro Festivo General Manager

"Copenhagen Restaurant"

5
Richmond0044, United Kingdom 17/11/2020

We had come with friends who already knew this hotel, for us it was a great discovery, everything was perfect, the location which offered a very nice relaxing view, our room with excellent bedding, a beautiful bathroom, products quality offered, a very good breakfast, charming staff, a swimming pool and a very hot jaccuzi, it was a very good stay

BEST WESTERN De Havelet, Owner at Best Western Hotel De Havelet, responded to this review
Thank you for choosing Best Western Hotel de Havelet for your Staycation and sharing your experience here on TripAdvisor. It was a great pleasure to read your review and I am glad that you had a great experience and found the food excellent and rooms and facilities were up to your utmost satisfaction. Your kind compliments regarding the team are invaluable, and it will be my pleasure to share it with each and every one. On behalf of the team, I would like to thank you once again for your support during this challenging time and we look forward to welcoming you back very soon. Kind Regards Gennaro Festivo General Manager

"Staycation"

5
User 15/11/2020

I stayed here with friends and family for 2 nights instead of an annual weekend trip to the UK. The Hotel is lovely and in a beautiful setting overlooking the sea and Castle Cornet also the smaller Islands off Guernsey (Herm & Sark). The rooms were spotlessly clean and comfortable. The staff were extremely friendly and efficient. The food was also top quality. The breakfast choice was great. The Copenhagen restaurant is very modern and again the staff and food were excellent. The Health Suite was great too. It consisted of a pool , jacuzzi, steam room and sauna. I would highly recommend this Hotel and look forward to staying again in the future.

BEST WESTERN De Havelet, Owner at Best Western Hotel De Havelet, responded to this review
Thank you very much for your feedback. . It was a pleasure to have you as our Guest and I am delighted to read that you had a very enjoyable stay and our facilities were up to your complete satisfaction. I am pleased to hear that you found the room clean and comfortable and the food in the Copenhagen Restaurant was top quality. I'm delighted to learn that our Health Suite were up to your complete satisfaction and also you have found the team friendly and efficient. I will be delighted to share your feedback with each and every one. I would like to thank you once again for staying at Best Western Hotel de Havelet and we look forward to welcoming you back hopefully in the near future. Kind Regards Gennaro Festivo General Manager

"Fantastic half-term staycation"

5
User 02/11/2020

We had never stayed at the Hotel de Havelet before and weren't sure what to expect, but it was a brilliant 1-night stay which our whole family loved. The hotel is grand and well-kept. Our room was immaculate and spacious. The food in the Copenhagen restaurant was great and the staff were welcoming and attentive. Plus the pool and jacuzzi facilities were superb - the kids didn't want to leave! We will definitely be returning should they offer family staycations in the future!

BEST WESTERN De Havelet, Owner at Best Western Hotel De Havelet, responded to this review
Thank you very much for your feedback. . It was a pleasure to have you as our Guest and I am delighted to read that you had a very enjoyable stay and our facilities were up to your complete satisfaction. I am pleased to hear that the allocated room was immaculate and spacious and the food in the Copenhagen Restaurant was great. I'm delighted to learn that the pool and jacuzzi were up to your complete satisfaction and the kids really enjoyed their time with us during the Half Term Holiday, and also you have found the team welcoming and attentive. I will be delighted to share your feedback with each and every one. I would like to thank you once again for staying at Best Western Hotel de Havelet and we look forward to welcoming you back hopefully in the near future. Kind Regards Gennaro Festivo General Manager

"Wonderful service"

5
Arkle174, United Kingdom 02/11/2020

Excellent food, superb service, beautiful room, could not have really asked for more. A one night staycation which was a real break and a wonderful treat for my wife and myself. I would recommend the Hotel De Havelet to anyone seeking high quality and old world charm.

BEST WESTERN De Havelet, Owner at Best Western Hotel De Havelet, responded to this review
Thank you for taking the time to post your feedback on TripAdvisor following your recent stay at Best Western Hotel de Havelet. It was a great pleasure to read your review and I am glad that you enjoyed your stay with us, and our facilities were up to your satisfaction. Your comments regarding the food, the service and the room are much appreciated, and I will be delighted to share your feedback with each and every one. Once again, I would like to thank you for staying at Best Western Hotel de Havelet and we look forward to welcoming you back hopefully in the near future. Kind Regards Gennaro Festivo General Manager

"Staycation.."

5
User 30/10/2020

We had a lovely one night staycation. Reception was genuinely friendly and very helpful , our room was very comfortable . Could not fault our meal in the Copenhagen Restaurant. We would look forward to staying again .

BEST WESTERN De Havelet, Owner at Best Western Hotel De Havelet, responded to this review
Thank you for taking the time to post your feedback on TripAdvisor following your recent stay at Best Western Hotel de Havelet. It was a great pleasure to read your review and I am glad that you enjoyed your stay with us, and our facilities were up to your satisfaction. Your comments regarding our Front Desk team are much appreciated, and I will be delighted to share them with each and every one. Thank you also for sharing your feedback regarding the evening meal in the Copenhagen Bar & Grill. I am pleased to learn this was up to your liking. Once again, I would like to thank you for staying at Best Western Hotel de Havelet and we look forward to welcoming you back hopefully in the near future. Kind Regards Gennaro Festivo General Manager

"Excellent"

5
User 26/10/2020

We had a great 3 night stay in a superior room at the front of the hotel. The Copenhagen bar/restaurant was excellent and the spa area with pool, jacuzzi and sauna was lovely. Great location for exploring St Peter Port and amazing views over the castle. The staff were helpful and friendly. We will definitely be returning and wouldn't hesitate to recommend.

BEST WESTERN De Havelet, Owner at Best Western Hotel De Havelet, responded to this review
Thank you very much for your wonderful review and sharing your recent experience here on TripAdvisor. It was a pleasure to have you as our Guest and I am delighted to learn that you had a very enjoyable stay. We appreciate your great comments regarding our Health Suite. It was also a pleasure to learn that your dining experience in the Copenhagen Bar & Grill has lived up to your utmost satisfaction and also that you found the Hotel location excellent. Thank you once again for your recommendation and for your kind compliments regarding the team, it will be my pleasure to share your feedback with each and every one. On behalf of the entire team, I would like to thank you once again for choosing Best Western Hotel de Havelet for your stay and we look forward to welcoming you back very soon. Kind regards Gennaro Festivo General Manager

"Anniversary Stopover"

5
Jac629, Guernsey, United Kingdom 26/10/2020

Great stopover, lovely room overlooking the small garden. May request a seaview room next time. There is a swimming pool, small but very nice and super clean, which included steam and sauna, again small but fine. Great meal in the evening at the restaurant with attentive but not intrusive staff. Good sleep and a very fine breakfast in the morning before embarking on a lovely walk down into the town and back around to the hotel. All in all a great break.

BEST WESTERN De Havelet, Owner at Best Western Hotel De Havelet, responded to this review
Thank you very much for your wonderful review and sharing your recent experience here on TripAdvisor. It was a pleasure to have you as our Guest and I am delighted to learn that you had a very enjoyable stay. It was also a pleasure to learn that your dining experience in the Copenhagen Bar & Grill has lived up to your utmost satisfaction and we appreciate your great comments regarding our Health Suite. Thank you again for your kind compliments regarding the team, it will be my pleasure to share your feedback with each and every one. On behalf of the entire team, I would like to thank you once again for choosing Best Western Hotel de Havelet for your ‘'Anniversary stopover'' and we look forward to welcoming you back very soon. Kind regards Gennaro Festivo General Manager

"Lovely Stay"

5
378craigd, Douglas, United Kingdom 25/10/2020

We had a great 3 night stay,couldn't fault anything,we had a superior room at the front of the hotel with a balcony,the bar & restaurant were excellent & the pool complex was superb. All the staff were very welcoming & nothing was too much trouble,we will definitely return & wouldn't hesitate to recommend.

BEST WESTERN De Havelet, Owner at Best Western Hotel De Havelet, responded to this review
Thank you very much for your wonderful review and sharing your recent experience here on TripAdvisor. It was a pleasure to have you as our Guest and I am delighted to learn that you had a very enjoyable stay. We appreciate your great comments regarding our Health Suite. It was also a pleasure to learn that your dining experience in the Copenhagen Bar & Grill has lived up to your utmost satisfaction and you found the food excellent. Thank you for your kind compliments regarding the team, I am pleased to learn that they have created a welcoming atmosphere throughout your stay, it will be my pleasure to share your feedback with each and every one. On behalf of the entire team, I would like to thank you once again for choosing Best Western Hotel de Havelet for your stay and we look forward to welcoming you back very soon. Kind regards Gennaro Festivo General Manager

"Fantastic experience."

5
SallyDQ, Laxey, United Kingdom 25/10/2020

We stayed for 3 nights at this splendid hotel. The staff, ‘superior' room and pool area made this a memorable experience and one we would like to repeat at some point in the future. Nothing to be improved upon. Keep doing what you're doing,

BEST WESTERN De Havelet, Owner at Best Western Hotel De Havelet, responded to this review
Thank you for sharing your feedback here on TripAdvisor following your recent stay at Best Western Hotel de Havelet. It was a great pleasure to read your review and I delighted to learn that you have enjoyed your stay with us, and our facilities and the service lived up to your complete satisfaction. It will be my pleasure to share your comments with the entire team and would like to say thank you once again on their behalf. Please feel free to contact us again if you require any assistance and we look forward to welcoming you back hopefully in the near future. Kind Regards Gennaro Festivo General Manager

"Fantastic weekend"

5
AliF587, Guernsey, United Kingdom 20/10/2020

A group of us stayed for the weekend as we were supposed to be away running. The hotel was fabulous, very clean and well looked after. The staff were amazing and could not do enough for us. We ate in the restaurant both nights and the food was just perfect. The rooms were lovely, very well equipped and spotlessly clean. Oh and the free bottle of prosecco each was lovely as well!

BEST WESTERN De Havelet, Owner at Best Western Hotel De Havelet, responded to this review
Thank you for choosing Best Western Hotel de Havelet for your Staycation and sharing your experience here on TripAdvisor. It was a great pleasure to read your review and I am glad that you had a great experience and found the food excellent and rooms and facilities were up to your utmost satisfaction. Your kind compliments regarding the team are invaluable, and it will be my pleasure to share it with each and every one. On behalf of the team, I would like to thank you once again for your support during this challenging time and we look forward to welcoming you back very soon. Kind Regards Gennaro Festivo General Manager

"Very Enjoyable Few Days"

5
Ian1234Uk, United Kingdom 11/10/2020

We booked the room directly with the Hotel to make the most of the special Staycation rate. As a result we got a great rate, a bottle of Prosecco on arrival and £50 off our evening meal costs. The check in process was fast and easy. The room was lovely and we were made to feel very welcome. The pool is indoor and so it is not a problem if the weather is a little unseasonal, and there is also a jacuzzi, steam room and sauna. All was really well maintained and very clean. The staff were all very helpful and polite. We had a great time. We have already booked to go back again and we are looking forward to it. The lady on reception (Marina) was most helpful.

BEST WESTERN De Havelet, Owner at Best Western Hotel De Havelet, responded to this review
Thank you for your wonderful review and sharing it here on TripAdvisor. It was our pleasure to welcome you to our hotel and I am pleased to learn that you had a very enjoyable stay with us, and the facilities and the service lived up to your utmost satisfaction. I appreciate your kind compliments regarding the team, and I am pleased to read that you found them very accommodating. It will be my pleasure to share your feedback with the entire team and will pass your kind compliments on to Marina. Once again, we thank you for being our Guest and for your recommendation. We look forward to welcoming you back hopefully in the near future. Kind Regards Gennaro Festivo General Manager

"Staycation"

5
User 28/09/2020

Lovely hotel the rooms were very nice & clean. Food & staff excellent. We sat outside for drinks in the early evening & enjoyed a fabulous meal in the restaurant. We made use of the health suite which had everything we needed. Dressing gowns in the room were a nice touch.

"Spotlessly clean plus such friendly staff"

5
GGGSarnia, Guernsey, United Kingdom 24/09/2020

OK I have not stayed in the hotel as I live on Guernsey BUT I do eat at Copenhagen and I am a very regular swimmer in the pool as a member and this provides insight to how the hotel operates throughout the year. The pool and Sauna and changing rooms are always kept immaculately clean. Whenever I speak to the staff or they are cleaning the pool they are always very pleasant and give out a feeling that they care and are very professional. I did stay in the hotel years ago when moving house and it was an absolute pleasure. Please keep up this excellent level of service and cleanliness.

BEST WESTERN De Havelet, Owner at Best Western Hotel De Havelet, responded to this review
Thank you very much for sharing your feedback here on TripAdvisor. It is always a pleasure to welcome you to our property and I am pleased to learn that you very much enjoy being a member of our Health Club. It is very rewarding to read your compliments regarding the cleanliness, the team and the service they provide. I am delighted to learn that you find them all very pleasant and professional. As I always do, I will share your feedback with the entire team and would like to say thank you on behalf of them as well. It was a pleasure to be at your service and we very much appreciate your recommendation. We look forward to welcoming you back soon! Kind regards Gennaro Festivo General Manager

"Fantastic stay"

5
User 21/09/2020

We've just had our staycation for our wedding anniversary and I must say it was amazing the hotel and all the staff were wonderful to us made us feel so special and gave us an upgraded room which really was appreciated thank you and look forward to seeing you all very soon kind regards Mr C Robilliard

BEST WESTERN De Havelet, Owner at Best Western Hotel De Havelet, responded to this review
Thank you very much for choosing Best Western Hotel de Havelet to celebrate your Wedding Anniversary and for your wonderful review! We appreciate you taking the time to share your recent experience with other TripAdvisor site readers. I am delighted that you had a very comfortable stay and the facilities of the hotel exceeded your expectations. Thank you for your kind comments regarding out staff who provided a friendly and professional service and made you feel special. It will be my pleasure to share your feedback with all of them. We very much look forward to welcoming you back to BEST WESTERN Hotel de Havelet in the future for another memorable stay. Meanwhile we assure you of our personal attention at all times. Kind Regards Gennaro Festivo General Manager

"Excellent Staycation in Guernsey"

5
MasonGuernsey, United Kingdom 21/09/2020

As we did not wish to travel off Guernsey due to Covid my wife and I decided to have a staycation for my birthday on the 18 Sept. We checked in on the afternoon of 18 Sept and were shown to our room by Sevvy, the very friendly receptionist. The room was large and well equipped with flat screen wall mounted tv, iron and ironing board, tea and coffee making facilities and plenty of storage space. The air conditioning was also adjustable. The bathroom was roomy and had a shower over the bath. The only slight drawback was that there was not a lot of storage for sponge bags etc around the sink. There was a safe in the bottom of the wardrobe (awkward to reach if you are not agile) and dressing gowns and slippers were provided. The room overlooked the garden so was quiet at night time. One pleasant surprise was that the stay included a bottle of Prosecco on arrival but as it was my birthday the hotel provided an extra 2 small bottles of Prosecco and a birthday card which was much appreciated. One slight fault is that the tv is mounted very near to the bathroom door which could be a hazard if one visits the bathroom in the night without putting a light on. The breakfast was very good and served at your table which makes a welcome change to buffet style breakfast. I believe that there should be a residents menu as the menu offered had each item individually priced which I believe was aimed at non residents who wished to visit and partake of breakfast. We ate in the restaurant on Saturday 19 Sept 20. Our order was taken by Luca, the friendly restaurant manager whilst we had a pre-dinner drink in the bar. On being shown to our table our starter soon came. Unfortunately a large party arrived in the restaurant soon after and it became very noisy. In fact one table of four asked to be moved because of the noise and were accommodated to a table in the bar which is also used for dining, My wife and I both had ribeye steak which was good but not excellent. Although the restaurant was very busy the waiting staff were excellent both in the restaurant and in the bar. One other slight fault was that the bread we were offered at the start of our meal was rock hard but was soon changed for a soft bread roll. To summarise, we thoroughly enjoyed our staycation at the Hotel de Havelet, noisy restaurant excepted, and if Covid still restricts our travel in the future would consider another staycation there but would probably not use the restaurant on a Friday or Saturday night. As we are in our 70's you can't blame the younger generation enjoying themselves especially on a virtually Covid free island. As I said to my wife, that was probably us 40-50 years ago. Gennaro, Sandeep and their team do run a very good establishment

BEST WESTERN De Havelet, Owner at Best Western Hotel De Havelet, responded to this review
Thank you very much for choosing our hotel to celebrate your Birthday. We appreciate you taking the time to share your recent experience with other TripAdvisor site readers. I am delighted that you had a very comfortable stay and the facilities of the hotel and the service lived up to your satisfaction. At the same time, I was sorry to learn that you experienced some noise during your dinner in our Copenhagen Bar & Grill Restaurant because of the party. Thank you for your kind comments regarding our staff who provided a friendly and professional service. It will be my pleasure to share your feedback with Luca, Sandis and the team. We very much look forward to welcoming you back to BEST WESTERN Hotel de Havelet in the future for another memorable stay. Meanwhile we assure you of our personal attention at all times. Kind Regards Gennaro Festivo General Manager

"Fantastic stay"

5
Purplegirl44, Vale, United Kingdom 14/09/2020

Stayed overnight for my husband's 65th. Really friendly staff and lovely food at Copenhagen. Nice touch with card and prosecco for him in room. Lovely breakfast outside in the morning. Thoroughly enjoyed our stay and look forward to going back.

BEST WESTERN De Havelet, Owner at Best Western Hotel De Havelet, responded to this review
Thank you for your wonderful review and sharing it here on TripAdvisor. It was our pleasure to welcome you to our hotel and I am pleased to learn that you had a very enjoyable stay with us, and the food in the Copenhagen Bar & Grill lived up to your utmost satisfaction. I appreciate your kind compliments regarding the team, and I am pleased to read that you found them very accommodating. It will be my pleasure to share your feedback with the entire team. Once again, we thank you for being our Guest and for your recommendation. We look forward to welcoming you back hopefully in the near future. Kind Regards Gennaro Festivo General Manager

"Surprise 30th"

5
User 07/09/2020

The team were absolutely amazing accommodating 35 people in the beautiful outdoor terrace for my wife's 30th. Very professional and helpful with every request and had a lovely evening and nights stay. Thank you for a wonderful stay.

BEST WESTERN De Havelet, Owner at Best Western Hotel De Havelet, responded to this review
Thank you for choosing Best Western Hotel de Havelet for your wife's Birthday celebration and sharing your experience here on TripAdvisor. It was our pleasure to have you as our Guests and I am delighted to learn that you all had a wonderful celebration in our Copenhagen Terrace. Your kind compliments regarding the team and the service are invaluable, and it will be my pleasure to share it with each and every one. On behalf of the team, I would like to thank you once again for your support during this challenging time and we look forward to welcoming you back very soon. Kind Regards Gennaro Festivo General Manager

"Will visit again"

5
Sarah L, Guernsey, United Kingdom 05/09/2020

We arrived later in the day than expected only to find I'd messed up the arrival date and we were not booked in until a day later! The receptionist was extremely kind and helpful and rearranged everything for us even though the hotel was busy and the restaurant was full for dinner. A room was arranged swiftly and we were delivered a bottle of Prosecco and bowl of strawberries. We enjoyed a swim, sauna, steam and jacuzzi before dinner on the terrace which was perfect. Couldn't fault it. Perfect stay!

BEST WESTERN De Havelet, Owner at Best Western Hotel De Havelet, responded to this review
Thank you for choosing Best Western Hotel de Havelet for your Staycation and sharing your experience here on TripAdvisor. It was a great pleasure to read your review and I am glad that you have had a great experience and room and facilities were up to your utmost satisfaction. Thank you for your kind compliments regarding our receptionist who provided a friendly, efficient and professional service. It will be my pleasure to pass on your kind compliments. On behalf of the team, I would like to thank you once again for your support during this challenging time and we look forward to welcoming you back very soon. Kind Regards Gennaro Festivo General Manager

"Local Stay cation"

5
User 29/08/2020

Friendly welcome, Room very comfortable, Food in Copenhagen Bar and Grill most enjoyable, lovely pool. The views from the restaurant overlooks harbour and neighbouring Islands which are easy to reach by boat is beautiful. Congratulations to the staff, nothing was too much trouble. recommend a visit, we shall return.

BEST WESTERN De Havelet, Owner at Best Western Hotel De Havelet, responded to this review
Thank you for taking the time to post your feedback on TripAdvisor following your recent stay at Best Western Hotel de Havelet. It was a great pleasure to read your review and I am glad that you enjoyed your stay with us, and our facilities were up to your satisfaction. Thank you also for sharing your feedback regarding the Copenhagen Bar & Grill, I am happy to learn that you found the food excellent. Your kind comments regarding the staff are much appreciated, and I will be delighted to share them with each and every one. I would like to thank you once again for staying at Best Western Hotel de Havelet and we look forward to welcoming you back hopefully in the near future. Kind Regards Gennaro Festivo General Manager

"Lovely Stay at the De Havelet!!! (via Isle of Man - Guernsey Air Bridge)"

5
Dave358, Isle of Man, United Kingdom 18/08/2020

What a wonderful stay!! We took advantage of the recently established air bridge between the Island and Guernsey and booked a four night stay at the De Havelet. We had a superior double room, and my daughter had booked a single room, that was upgraded to a double close to ours (A nice gesture) The rooms were well appointed, including plug hair dryer, tea and coffee making facilities (and a good choice of both tea and coffee), cleaned and made up every day. Breakfast on the terrace overlooking the bay and port was lovely. The staff were very attentive and the choice for breakfast was varied and accounted for all tastes.... nothing was a problem! On the first night we had a meal in the Copenhagen grill and bar.... again with the same attention and service and choice!! I would not hesitate in recommending this hotel!

BEST WESTERN De Havelet, Owner at Best Western Hotel De Havelet, responded to this review
Thank you for choosing Best Western Hotel de Havelet for your Staycation and sharing your experience here on TripAdvisor. It was a great pleasure to read your review and I am glad that you had a great experience and found our location with a lovely view of the harbour and room and facilities were up to your utmost satisfaction. Your kind compliments regarding the food and the team are invaluable, and it will be my pleasure to share it with each and every one. On behalf of the team, I would like to thank you once again for your support during this challenging time and we look forward to welcoming you back very soon. Kind Regards Gennaro Festivo General Manager

"Staycation"

5
yankee722, St Peter Port, United Kingdom 15/08/2020

We had a very enjoyable overnight stay which included a superior room with a bottle of prosseco in the room, a generous 50 pounds towards dinner and breakfast the following morning. The room was spacious and well appointed. We enjoyed use of the health suite . Dinner was excellent with interesting choices. After a good nights sleep a tasty breakfast before our short fourney home. All very enjoyable supplied by keen abd attentive staff. We will return!

BEST WESTERN De Havelet, Owner at Best Western Hotel De Havelet, responded to this review
Thank you for choosing Best Western Hotel de Havelet for your Staycation and sharing your experience here on TripAdvisor. It was a great pleasure to read your review and I am glad that you had a great experience and found the food excellent and rooms and facilities were up to your utmost satisfaction. Your kind compliments regarding the team are invaluable, and it will be my pleasure to share it with each and every one. On behalf of the team, I would like to thank you once again for your support during this challenging time and we look forward to welcoming you back very soon. Kind Regards Gennaro Festivo General Manager

"Superb Stay"

5
keithmZ831GM, Isle of Man, United Kingdom 10/08/2020

This was our first visit to Guernsey; both the Island and our choice of hotel did not disappoint. The hotel was beyond our expectation, it had a sense of calm and made for a very relaxing stay. The rooms were kept very clean, the grounds were tidy and the pool inviting. The whole team from the cleaners, receptionists, management etc were excellent, all were friendly, efficient, welcoming and helpful, a credit to Gennaro, the hotel manager. We took advantage of the present “Air bridge” and stayed for a week and enjoyed every minute. We would strongly recommend this hotel.

BEST WESTERN De Havelet, Owner at Best Western Hotel De Havelet, responded to this review
Thank you for choosing Best Western Hotel de Havelet for your Staycation and sharing your experience here on TripAdvisor. It was a great pleasure to read your review and I am glad that you had a great experience and found the food excellent and rooms and facilities were up to your utmost satisfaction. Your kind compliments regarding the team are invaluable, and it will be my pleasure to share it with each and every one. On behalf of the team, I would like to thank you once again for your support during this challenging time and we look forward to welcoming you back very soon. Kind Regards Gennaro Festivo General Manager

"All round excellent."

5
wayneb652, Guernsey, United Kingdom 07/08/2020

Friendly and brilliant service from beginning to end, excellent food and a great location. So good was dinner on the first evening we eat again at Copenhagen on the second. The swimming pool and outside garden area were a relaxing and tranquil escape especially after a busy day on Herm. We stayed in the suite for its direct access to the front terrace which was good, especially for the morning sun. It was a good size also. Only disappointment was the lack of any view which we had hoped for from this vantage point (this is available from the terrace of Copenhagen, especially great for breakfast).

"Excellent Fantastic Staycation"

5
N3212HPandyc, United Kingdom 07/08/2020

A perfect break. Great staff and a very warm welcome, we will be back. Hotel is located in a quiet location in St Peter Port, and easy working distance to the bathing pools / cliffs. Lovely view of the harbour.

"Staycation Bliss at Hotel de havelet, Guernsey"

5
User 05/08/2020

Fantastic Hotel nestled high on a hill on the outskirts of St. Peter Port with beautiful gardens, terrace and views across to the Islands of Herm and Jethou. Wonderful and attentive staff, great room, superb indoor pool and jacuzzi and good food with the option to eat indoors or out on the terrace. Great way to celebrate an important anniversary without being able to travel abroad.

"fantastic staycation"

5
User 01/08/2020

we have stayed at the hotel a few times and this time didn't disappoint! we booked two rooms one for us and one for our older children, they were next to each other with one being made up as a twin. We bought a deal with the hotel that included a bottle of prosecco per room and they were kind enough to put both bottles in our room, little touches like that were brilliant. We enjoyed the pool which was clean and open at good times. The staff were amazing and attentive and the food was top class. two tiny little things, the toilet in our room was very hard to flush and would run water constantly and there were no bin bags or sanitary bags.

BEST WESTERN De Havelet, Owner at Best Western Hotel De Havelet, responded to this review
Thank you very much for your wonderful review and sharing your recent experience here on TripAdvisor. It was a pleasure to have you as our Guest and I am delighted to learn that you had a very enjoyable stay. We appreciate your great comments regarding our Health Suite. It was also a pleasure to learn that your dining experience in the Copenhagen Bar & Grill has lived up to your utmost satisfaction and you found the food excellent and top class and the service team amazing. Regarding the room facilities I would like to thank you for bringing it to my attention. I have taken your comments on board to avoid any disappointment in the future. On behalf of the entire team, I would like to thank you once again for your support during these challenging times and for your recommendation. I will be delighted to share your kind compliments with each member of staff, and I can assure you they will all be pleased to hear it as they take great pride in providing an excellent customer service that exceeds our Guests` expectations. We look forward to welcoming you back to Best Western Hotel de Havelet very soon. Kind regards Gennaro Festivo General Manager

"Excellent staycation"

5
User 01/08/2020

A perfect break. Great staff. Warm welcome. Loved using the health suite. Food and service in the Copenhagen were amazing. Quiet location with great view over harbour. Close to town and great walks on the cliffs. Definitely will visit again!

BEST WESTERN De Havelet, Owner at Best Western Hotel De Havelet, responded to this review
Thank you for choosing Best Western Hotel de Havelet for your Staycation and sharing your experience here on TripAdvisor. It was a great pleasure to read your review and I am glad that you had a great experience and found the food excellent and rooms and facilities were up to your utmost satisfaction. Your kind compliments regarding the team are invaluable, and it will be my pleasure to share it with each and every one. On behalf of the team, I would like to thank you once again for your support during this challenging time and we look forward to welcoming you back very soon. Kind Regards Gennaro Festivo General Manager

"Brilliant staycation"

5
Steve E, Guernsey 27/07/2020

I was celebrating a 'special birthday' and we thought De Havelet would be lovely and it was. We checked in early afternoon and used the pool which was quiet and nice and clean. We received an upgrade to a superior room and it had everyhing you could want including strawberries with the Prosecco !. The meal in Copenhagen was excellent and the service throughout was top class. Highly recommended.

BEST WESTERN De Havelet, Owner at Best Western Hotel De Havelet, responded to this review
Thank you for choosing Best Western Hotel de Havelet for your Staycation and sharing your experience here on TripAdvisor. It was a great pleasure to read your review and I am glad that you had a great experience and found the food excellent and room and facilities were up to your utmost satisfaction. Your kind compliments regarding the team are invaluable, and it will be my pleasure to share it with each and every one. On behalf of the team, I would like to thank you once again for your support during this challenging time and we look forward to welcoming you back very soon. Kind Regards Gennaro Festivo General Manager

"Excellent staycation in Guernsey"

5
362gmg, Guernsey, United Kingdom 23/07/2020

Excellent staycation in Guernsey. The hotel rooms and facilities were first class, restaurant food for breakfast and dinner were amazing with a lot of choice all cooked to perfection and last, but not least, all the staff were attentive during our entire staff.

BEST WESTERN De Havelet, Owner at Best Western Hotel De Havelet, responded to this review
Thank you for choosing Best Western Hotel de Havelet for your Staycation and sharing your experience here on TripAdvisor. It was a great pleasure to read your review and I am glad that you had a great experience and found the food excellent and rooms and facilities were up to your utmost satisfaction. Your kind compliments regarding the team are invaluable, and it will be my pleasure to share it with each and every one. On behalf of the team, I would like to thank you once again for your support during this challenging time and we look forward to welcoming you back very soon. Kind Regards Gennaro Festivo General Manager

"Lovely staycation"

5
User 13/07/2020

Loved it from start to finish,the receptionist was lovely, the room was lovely, we went in the pool and spa area which was nice and surprisingly quiet, then walked to the slaughterhouse for a beer where we met some old friends, walked back and had a lovely dinner in Copenhagen, food was 5 star and all of the team were very attentive.Breakfast was outside( at our choice) and the team were every bit as good as previously been.. This isn't the first time we've been to Copenhagen nor will it be our last..also might have to come back and stay in the hotel which, for us was perfect too !

BEST WESTERN De Havelet, Owner at Best Western Hotel De Havelet, responded to this review
Thank you very much for your wonderful review and sharing your recent experience here on TripAdvisor. It was a pleasure to have you as our Guest and I am delighted to learn that you had a very enjoyable stay. We appreciate your great comments regarding the team and pleased to hear that you found the service they provided friendly and of a high standard. It is a pleasure to learn that your dining experience in the Copenhagen Bar & Grill has also lived up to your utmost satisfaction and you found the food excellent and 5 star. On behalf of the entire team, I would like to thank you once again for your support during these challenging times and for your recommendation. I will be delighted to share your kind compliments with each member of staff, and I can assure you they will all be pleased to hear it as they take great pride in providing an excellent customer service that exceeds our Guests` expectations. We look forward to welcoming you back to Best Western Hotel de Havelet very soon. Kind Regards Gennaro Festivo General Manager

"Our wedding reception"

5
christine652, Guernsey, United Kingdom 08/07/2020

We had our wedding reception in The Wellington Boot restuarant, the service from Gennaro and his team is excellent, they are experienced and it shows, they were at always at hand to ensure everything ran smoothly. The food was delicious and beautifully presented couldn't have wished for better. We had a two night staycation after the wedding and stayed in room 18 which was lovely, very nice modern decor and bathroom had bath and shower over, the bed was very comfortable and we had no disturbances during the night. Tea coffee (instant and fresh) biscuits and mints all very well stocked as were the toiletries, ironing board and iron and a plug in hair dryer which we ladies know is a bonus. Lovely balcony looking down at a pretty courtyard. The pool jacuzzi and sauna/steam room is immaculate we enjoyed a swim before breakfast, and breakfast was served until 11 am, very good selection of food and healthy options. We will definetely have another staycation I highly recommend it Gennaro and his team are a credit to the hospitality industry!

BEST WESTERN De Havelet, Owner at Best Western Hotel De Havelet, responded to this review
“Our Wedding Reception” Dear Christine, Thank you for choosing Best Western Hotel de Havelet for your Wedding Day. It has been our pleasure to be part of this event and we very much appreciate your feedback and support during these challenging times. Having looked at your high scores and reading your comments, I was pleased to learn that you and your Guests had such a wonderful time and all the facilities and service lived up to your utmost satisfaction. Thank you for your kind compliments regarding the food, I am pleased to learn that you have found it delicious and beautifully presented. We find your kind compliments regarding the service very rewarding and would like to say thank you on behalf of the entire team. Thank you once again for being our Guests and we look forward to welcoming you back to Best Western Hotel de Havelet very soon. Yours sincerely, Gennaro Festivo General Manager Best Western Hotel De Havelet

"Amazing Weekend Staycation!"

5
BoardingPass611520, Guernsey, United Kingdom 06/07/2020

If I could give 6* rating I would! Horrible weather for my birthday weekend with friends but nothing was spoilt due to the exceptional friendly service from the staff in all departments of this lovely hotel! Nothing was too much trouble! Special mention to the wonderful receptionist who dealt with our numerous requests and to the lovely restaurant manager and waitress who served us for our evening meal and the very courteous young spanish waiter who had the misfortune of dealing with our many breakfast requests! Well done to the management for having such wonderful staff in these difficult times! Best wishes to you all from 5 mature very happy ladies!

BEST WESTERN De Havelet, Owner at Best Western Hotel De Havelet, responded to this review
Thank you for choosing Best Western Hotel de Havelet to celebrate your Birthday and for sharing your experience here on Tripadvisor. It was our pleasure having you here and your support during these challenging times are invaluable. I was delighted to hear that you all had such a wonderful Staycation and you have found the staff friendly, helpful and they have provided an excellent service. It will be my pleasure to share your feedback with the entire team and we hope to have the opportunity to welcome you back very soon. Thank you once again for choosing our hotel and for your recommendation. We look forward to welcoming you back! Kind Regards Gennaro Festivo General Manager

"Excellent "

4
happyeater449, Guernsey, United Kingdom 26/06/2020

This was my first vist since changes made to the place We had a meal in the Copenhagen restaurant lovely decor airy and spacious the tables are not to close staff friendly and helpful food excellent and prices good definitely be back

BEST WESTERN D, General Manager at Best Western Hotel De Havelet, responded to this review
Thank you for taking the time to post your feedback on TripAdvisor following your recent visit to the Copenhagen Bar & Grill. It was a great pleasure to read your review and I am glad that you had a great experience and found the food excellent and the décor lovely. Your comments regarding the staff are much appreciated, and I will be delighted to share them with each and every one. I would like to thank you once again for your support during these challenging times and we look forward to welcoming you back hopefully in the near future. Kind Regards Gennaro Festivo General Manager

"Anniversary staycation"

5
corbingj, Guernsey, United Kingdom 26/06/2020

Friendly and efficient check in on arrival and we were very happy with the location of our room overlooking the garden and very quiet. Everything was spotless and well appointed. We enjoyed our time in the health suite and took advantage of the sun beds in the garden for a siesta!

BEST WESTERN D, General Manager at Best Western Hotel De Havelet, responded to this review
Thank you for choosing Best Western Hotel de Havelet to celebrate your Wedding Anniversary and sharing your experience here on TripAdvisor. It was our pleasure to have you as our Guests and I am delighted to learn that you had a wonderful Staycation and the allocated room was up to your utmost satisfaction. Your kind compliments regarding the team and the service are invaluable, and it will be my pleasure to share it with each and every one. On behalf of the team, I would like to thank you once again for your support during this challenging time and we look forward to welcoming you back very soon. Kind Regards Gennaro Festivo General Manager

"30th Wedding Anniversary Stayction"

5
User 19/06/2020

Warm welcome upon arrival from receptionist and greeted everyday with a smile . Strawberries and bubbly on ice in the room, a lovely touch. Room clean, bright immaculate . Spa area clean, pool temp just right, jacuzzi a little hot for me but well maintained, clean fresh towels and lovely sun bathing area outside.Restaurant attentive , welcoming and exceptional food compliments to chefs.

BEST WESTERN D, General Manager at Best Western Hotel De Havelet, responded to this review
Thank you for choosing Best Western Hotel de Havelet to celebrate your 30th Wedding Anniversary and for sharing your experience here on TripAdvisor. It was a pleasure to have you as our Guests and I am delighted to learn that you had such a wonderful staycation and all the facilities, and the service were up to your utmost satisfaction. Your kind compliments regarding the team and the food are much appreciated, and I will be delighted to share it with the entire team. We would like to thank you once again for your support during this difficult time and for your recommendation. We look forward to welcoming you back hopefully in the near future. Kind Regards Gennaro Festivo General Manager

"Staycation"

5
richardmhearne, Guernsey, United Kingdom 12/06/2020

Warm welcome to an interesting historic hotel. Beautifully laid out with gardens, terrace and health suite, which were all spotless. Our choice of restaurant 'Copenhagen' was rewarded by a beautiful evening meal which was presented in a stylish environment. All the staff we encountered were friendly, polite and knowledgeable. Overall a very pleasant break, to be repeated.

BEST WESTERN D, General Manager at Best Western Hotel De Havelet, responded to this review
Thank you for your wonderful review and sharing it here on TripAdvisor. It was our pleasure to welcome you to our hotel and I am pleased to learn that you had a very enjoyable stay with us. I appreciate your kind compliments regarding the team, and I am pleased to read that you found them very accommodating. It will be my pleasure to share your feedback with each and every one. Once again, we thank you for being our Guest and for your recommendation. We look forward to welcoming you back hopefully in the near future. Kind Regards Gennaro Festivo General Manager

"super stay"

5
User 10/06/2020

We had a staycation here with friends for a 65th birthday. Very friendly staff who went out of their way to ensure our stay was enjoyed by all. they were very careful with all the restrictions in place for safety and social distancing following the Covid 19 outbreak food was excellent too.

BEST WESTERN D, General Manager at Best Western Hotel De Havelet, responded to this review
Thank you for choosing Best Western Hotel de Havelet for your special Birthday celebration and sharing your experience here on TripAdvisor. It was our pleasure to have you as our Guests and I am delighted to learn that you all had a wonderful Staycation with us. Your kind compliments regarding the team and the service are invaluable, and it will be my pleasure to share it with each and every one. I appreciate your feedback regarding the new measures we have implemented to welcome you all back safely, and it is very rewarding the learn that these were up to your utmost satisfaction. On behalf of the team, I would like to thank you once again for your support during this challenging time and we look forward to welcoming you back very soon. Kind Regards Gennaro Festivo General Manager

"Friendly staff and great views"

5
140suziek, Durham, United Kingdom 27/05/2020

We stayed here as part of our honeymoon. The staff we contacted before arrival were very accommodating, and we were able to leave our suitcases at the hotel whilst visiting Sark overnight. The hotel pool was really good and re-introduced my husband to swimming. There were great views from the place where you have breakfast overlooking St Peter Port Harbour, so we could watch the comings and goings of the tide and the boats.

BEST WESTERN D, General Manager at Best Western Hotel De Havelet, responded to this review
Thank you very much for your wonderful review and sharing your experience here on TripAdvisor. It was a pleasure to have you as our Guests and I am delighted to learn that you had a very enjoyable stay. We appreciate your great comments regarding the team and pleased to hear that you found the service they provided friendly and of a high standard. I will be delighted to share your kind compliments with each member of staff, and I can assure you they will all be pleased to hear it Once again, thank you for choosing Best Western Hotel de Havelet and for your recommendation. We look forward to welcoming you back to Best Western Hotel de Havelet hopefully in the near future. Kind Regards Gennaro Festivo General Manager

"Anniversary Party"

5
kelseyguerin, Guernsey, United Kingdom 15/03/2020

Overnight stay for me & my husband and our 40th anniversary party in the Wellington Boot with 19 of us from 4 - 83 years. Couldn't have felt more welcome. The whole team were amazing and made it a wonderful experience. The room was warm and clean and had everything we needed.

BEST WESTERN D, General Manager at Best Western Hotel De Havelet, responded to this review
Thank you for taking the time to post your feedback on TripAdvisor following your recent stay at Best Western Hotel de Havelet. It was a great pleasure to read your review and I am glad that you enjoyed your stay with us, and our facilities were up to your satisfaction. Your comments regarding the staff are much appreciated, and I will be delighted to share them with each and every one. Thank you also for sharing your feedback regarding the Wellington Boot Restaurant. I would like to thank you once again for staying at Best Western Hotel de Havelet and we look forward to welcoming you back hopefully in the near future. Kind Regards Gennaro Festivo General Manager

"A Stunning Hotel"

5
soowellfair, Guernsey, United Kingdom 09/03/2020

Such a beautful hotel that we have overlooked in the past. The decor is just stunning and the room was immaculate, with lots of nice little extras in our room, such as bath robes, slippers, chocolates, fruit water and biscuits. It was a real bonus to have Netflix built into the TV and the bed was enormous. We loved the tunnel leading from the hotel to the restaurants! The pool, jacuzzi, steam room and suana all had a luxurious spa feel to them and we really enjoyed using them. The service was excellent and the staff very helpful and friendly. Food and service in both restaurants was excellent and the breakfast, overlooking Havelet Bay was spot on.But nothing is perfect, so here are the not-so positive elements. Firstly, the milk provided for making tea/coffee was whole milk. I'm perfectly happy with UHT milk but whole milk is just a bit too thick to stomach in tea and skimmed or semi would have been more enjoyable. The room was far too hot in the evening, even though we switched off the heater.We couldn't even open a window as we didn't have one. Also, we realised that the balcomy had a unlocked door, which joined it to every single room on our floor, so if we left our patio door open, anyone could wander in!! It was also quite noisy. On several occasions I heard someone run up and down the stairs to the next floor up and stomp around, causing all the pipes to rattle and someone was hoovering a bit early for a Sunday morning. Otherwise it was a very pleasant stay.

BEST WESTERN D, General Manager at Best Western Hotel De Havelet, responded to this review
Thank you for taking the time to post your feedback on TripAdvisor following your recent stay at Best Western Hotel de Havelet. It was a great pleasure to read your review and I am glad that you enjoyed your stay with us, and our facilities were up to your satisfaction. Your comments regarding the staff are much appreciated, and I will be delighted to share them with each and every one. Thank you also for sharing your feedback regarding the restaurants, I am happy to learn that you found the breakfast and the food excellent. At the same time, I was sorry to learn that the room was too hot and you experience some noise. Please do not hesitate to contact us directly if you wish to stay at our hotel again, so that we can offer you a different room. We also like to inform you that we can provide different milk and the balcony door in your room could be open only from inside. I would like to thank you once again for staying at Best Western Hotel de Havelet and we look forward to welcoming you back hopefully in the near future. Kind Regards Gennaro Festivo General Manager

"Superb"

5
User 05/03/2020

We have just spent 4 nights at the hotel and cannot fault it. The hotel itself is beautifully decorated and spotlessly clean. We used The Copenhagen bar and restaurant and were very impressed to see that it was very popular with non-residents: a real plus for a hotel restaurant and probably because thew food was superb. The staff were welcoming, friendly and genuinely pleased to help us.

BEST WESTERN D, General Manager at Best Western Hotel De Havelet, responded to this review
Thank you for taking the time to post your feedback on TripAdvisor following your recent stay at Best Western Hotel de Havelet. It was a pleasure to read your review and I am glad that you enjoyed your stay with us, and our facilities were up to your satisfaction. I am pleased to learn that you enjoyed your meals with us, and you have found the atmosphere warm and welcoming. It is very rewarding to read your compliments regarding the food and the service and I will be delighted to share your feedback with the entire restaurant team. I would like to thank you once again for staying at Best Western Hotel de Havelet and we look forward to welcoming you back hopefully in the near future. Kind Regards Gennaro Festivo General Manager

"Best place to stay on Guernsey"

5
DreasdaC, Chandlers Ford, England, United Kingdom 01/03/2020

I just love this place it's so lovely in so many ways Staff so welcoming and friendly yet very professional Ambience beautiful Lovely indoor pool Beautiful views and amazing food , the situation is so handy you do t necessarily need a car as it's only a short walk into town

BEST WESTERN D, General Manager at Best Western Hotel De Havelet, responded to this review
Thank you for taking the time to post such a fantastic five star review about our Best Western Hotel de Havelet. We are glad to read that you enjoyed your recent stay. It was a great satisfaction to read your feedback. I am glad that you were satisfied with our facilities, service provided and that you enjoyed the Health Suite the view and the food in the restaurants. It will be my pleasure to share your feedback with our entire team. We appreciate you took the time to leave us a review and we really hope to have you here again, so we can offer you another 5* experience. Thank you once again for being our Guest and we look forward to welcoming you back to Best Western Hotel de Havelet. Kind regards, Gennaro Festivo Gennaro Manager

"Return stay doesn't dissappoint"

4
Stephen F, Jersey, United Kingdom 23/02/2020

Having stayed at the hotel a number of times before makes it easier to stay again in the future. A good location with good views. Really nice staff and comfortable double rooms. A lovely onsite restuarant and bar. For work or pleasure I think you will enjoy it.

BEST WESTERN D, General Manager at Best Western Hotel De Havelet, responded to this review
Thank you for taking the time to post your feedback on TripAdvisor following your recent stay at Best Western Hotel de Havelet. It was a pleasure to read your review and I am glad that you enjoyed your stay with us, and our facilities were up to your satisfaction. Your comments regarding the staff are much appreciated, and I will be delighted to share them with each and every one. I would like to thank you once again for staying at Best Western Hotel de Havelet and we look forward to welcoming you back hopefully in the near future. Kind Regards Gennaro Festivo General Manager

"Perfect spot for business trip"

5
mylojarvis, London, United Kingdom 17/02/2020

We spent 4 nights here. We upgraded to the superior room and I had a lovely sea view. The rooms are spacious, super comfy bed and lovely toiletries. The fruit basket was replenished every day as were the water bottles and enormous tea / coffee selection box. Lovely staff and a very nice pool for a quick early morning swim before breakfast. Excellent stay and wouldn't hesitate to recommend

BEST WESTERN D, General Manager at Best Western Hotel De Havelet, responded to this review
Thank you for taking your time and sharing your recent experience here on TripAdvisor. It was a great pleasure to read your review and I am glad that you enjoyed your stay with us, and the allocated room exceeded your expectations. We find your kind compliments regarding our team very rewarding, it is to my great satisfaction that you found each member of staff welcoming and the service they provided was up to your complete satisfaction. I will be delighted to share your feedback with the entire team. Once again, thank you for choosing Best Western Hotel de Havelet and for your recommendation. We look forward to welcoming you back to Best Western Hotel de Havelet hopefully in the near future. Kind Regards Gennaro Festivo General Manager

"Perfect Weekend Break"

5
User 16/02/2020

If I could give more stars I would. Very helpful, friendly staff. Beautiful spacious room. Lovely pool, jacuzzi, sauna and steam room. Food excellent. Couldn't fault it and will definitely be returning

BEST WESTERN D, General Manager at Best Western Hotel De Havelet, responded to this review
Thank you very much for your wonderful review and sharing your recent experience here on TripAdvisor. It was a pleasure to have you as our Guest and I am delighted to learn that you had a very enjoyable stay. We appreciate your great comments regarding the room and swimming pool facilities. We are pleased to hear that you found the food and services provided by our team friendly and of a high standard. I will be delighted to share your kind compliments with each member of staff, and I can assure you they will all be pleased to hear it as they take great pride in providing an excellent customer service that exceeds our Guests` expectations. Once again, thank you for choosing Best Western Hotel de Havelet and for your recommendation. We look forward to welcoming you back to Best Western Hotel de Havelet hopefully in the near future. Kind Regards Gennaro Festivo General Manager

"Excellent service "

5
arlindop361, Jersey, United Kingdom 14/02/2020

Checked in to room 7 a superior room on Saturday 8th February. I checked in for 6 nights. I stayed at the hotel with a colleague. I can't thank the staff enough from front of house to housekeeping to bar and restaurant staff all gave us outstanding service. Well done hotel de Havelet your staff are amazing and so polite. I will definitely be recommending your hotel to our company. Keep up the good work very impressive.

BEST WESTERN D, General Manager at Best Western Hotel De Havelet, responded to this review
Thank you very much for your wonderful review and sharing your recent experience here on TripAdvisor. It was a pleasure to have you as our Guest and I am delighted to learn that you had a very enjoyable stay. We appreciate your great comments regarding the team and pleased to hear that you found the service they provided friendly and of a high standard. I will be delighted to share your kind compliments with each member of staff, and I can assure you they will all be pleased to hear it as they take great pride in providing an excellent customer service that exceeds our Guests` expectations. Once again, thank you for choosing Best Western Hotel de Havelet and for your recommendation. We look forward to welcoming you back to Best Western Hotel de Havelet hopefully in the near future. Kind Regards Gennaro Festivo General Manager

"Perfect"

5
User 28/01/2020

I love this hotel, the facilities are second to none, Staff are very accommodating. It was my second stay at this hotel. The pool is lovely and the views to Castle Cornet are stunning. Downside its on a very steep hill.

BEST WESTERN D, General Manager at Best Western Hotel De Havelet, responded to this review
Thank you for taking your time to share your recent experience here on TripAdvisor. It was our pleasure to welcome you back and I am pleased to learn that you had an enjoyable stay with us once again. I appreciate your kind compliments regarding the team, and I am pleased to read that you found them very accommodating. It will be my pleasure to share your feedback with each and every one and we look forward to welcoming you back hopefully in the near future. Please do not hesitate to contact us if you planning your return visit to Guernsey as we would be more than happy to be at your service. Kind Regards Gennaro Festivo General Manager

"Best value for money hotel in Guernsey!"

5
iwannabeyourfash2020, London, United Kingdom 27/01/2020

Loved this hotel. Clean, comfortable. Good WiFi. Felt safe. Good location,not completely on top of tourist area so quieter at night - less than 5 min walk to the city center. Really liked the smell of the shower gel in the shower! I would also like to favour very good breakfast, swimming pool, helpful and friendly staff. I will definitely stay again at this fabulous place.

BEST WESTERN D, General Manager at Best Western Hotel De Havelet, responded to this review
Thank you for taking the time to post your feedback on TripAdvisor following your recent stay at Best Western Hotel de Havelet. It was a great pleasure to read your review and I am glad that you enjoyed your stay with us and our facilities were up to your satisfaction. Your comments regarding the staff are much appreciated and I will be delighted to share them with each and every one. Thank you also for sharing your feedback regarding the breakfast. I am pleased to learn this was up to your liking. I would like to thank you once again for staying at Best Western Hotel de Havelet and we look forward to welcoming you back hopefully in the near future. Kind Regards Gennaro Festivo General Manager

"Guernsey excellence"

5
Robin J, Greater London, United Kingdom 22/01/2020

I have now stayed at thgis hotel on 4 separate occasions in past 3 months and have already booked for 2 more. The number of bookings says it all. The staff are extremley helpful. It is located about 10 or so minutes stroll from the main centre

BEST WESTERN D, General Manager at Best Western Hotel De Havelet, responded to this review
Thank you for taking your time and sharing your recent experience here on TripAdvisor. It was a pleasure to welcome you back as our returning Guest and we very much appreciate your continued loyalty to our property. Having read your feedback, I was pleased to learn that you were very impressed with the service and you have found the team friendly and helpful, I will be delighted to share your feedback with each and every one. Thank you for choosing to stay at Best Western Hotel de Havelet and we look forward to welcoming you back. Kind Regards Gennaro Festivo General Manager

"Excellent as ever"

5
56Keef, Banbury, United Kingdom 15/01/2020

Just come back from a one night stay, everything about the hotel and restaurant are excellent with customer service being of prime importance. Would recommend to everyone, plenty of parking and 5 minute walk to town

BEST WESTERN D, General Manager at Best Western Hotel De Havelet, responded to this review
Thank you for taking your time and sharing your recent experience here on TripAdvisor. It was a pleasure to have you as our Guest, and having read your feedback, I am delighted to hear that you had such an excellent stay and the service, and the facilities lived up to your expectations. We highly appreciate your kind compliments regarding our team, and it will be my pleasure to share your feedback with each and every one. Thank you for choosing to stay at our property and for your recommendation. We look forward to welcoming you back to Best Western Hotel de Havelet. Kind Regards Gennaro Festivo General Manager

"A relaxing stay in a lovely hotel"

5
User 13/01/2020

We spent 4 nights in the Hotel de Havelet in January. We had a superior room which was very spacious , comfortable and spotlessly clean. There was lots of tea, coffee making facilities etc and fresh fruit everyday . Our room was very quiet and had a nice view down to the sea .All the staff were exceptionally pleasant, helpful and attentive . We enjoyed the health spa which had a pool, steam room, sauna and jacuzzi. We enjoyed eating breakfast in the adjacent Wellington room. There was a very good choice of breakfast which was freshly cooked to order We had our evening meal in the Copenhagen restaurant . Again the staff were exceptional only slight downside was it was busy and a little noisy at the weekend. Maybe this comment reflects our age !1Overall the hotel has a lovely relaxing atmosphere with elegant reception rooms and attentive staff. I would highly recommend a stay there

BEST WESTERN D, General Manager at Best Western Hotel De Havelet, responded to this review
Thank you for taking the time to post your feedback on TripAdvisor following your recent stay at Best Western Hotel de Havelet. It was a great pleasure to read your review and I am glad that you enjoyed your stay with us and our facilities were up to your satisfaction. Your comments regarding the staff are much appreciated and I will be delighted to share them with each and every one. Thank you also for sharing your feedback regarding the Breakfast in Wellington Boot and the evening meals in the Copenhagen Bar & Grill. I am pleased to learn this was up to your liking. Once again, I would like to thank you for your recommendation and for staying at Best Western Hotel de Havelet and we look forward to welcoming you back hopefully in the near future. Kind Regards Gennaro Festivo General Manager

"New Year at Le Havelet hotel Guernsey"

5
User 09/01/2020

Excellent stay, attentive staff. Real ale suspect but is an easy fix. All areas clean and tidy (well done housekeeping team). Christmas decorations everywhere to make for a festive stay. Would I recommend? Absolutely!

BEST WESTERN D, General Manager at Best Western Hotel De Havelet, responded to this review
Thank you for taking your time and sharing your recent experience here on TripAdvisor. It was a pleasure to welcome you back as our returning Guest and we very much appreciate your continued loyalty to our property. Having read your feedback, I was pleased to learn that you were very impressed with the service and you have found the team friendly and helpful, I will be delighted to share your feedback with each and every one. Thank you for sharing your thoughts regarding the `real ale` and once again I would like to assure you that the pipes are cleaned after every barrel change by Randalls, however I have taken your comments on board and I have already passed it on to them. I am sorry if the ale was not up to your liking and I would like to apologies for the inconvenience this has caused you. Thank you for choosing to stay at Best Western Hotel de Havelet and we look hope to have the opportunity to welcome you back in the near future. Kind Regards Gennaro Festivo General Manager

"Excellent New Year"

5
dubayan, dubayan 08/01/2020

We chose this hotel based on a previous one night stay & enjoyed the New Year celebrations so much will will return later this year. The management, staff and accommodation were simply superb. The location of the hotel & views were appreciated too.

BEST WESTERN D, General Manager at Best Western Hotel De Havelet, responded to this review
Thank you for taking the time to share your experience following your stay at Best Western Hotel de Havelet. It was a pleasure to have you as our Guests and I am delighted to read that you both had an excellent New Year`s Eve celebration and the facilities were up to your complete satisfaction. Your kind compliments regarding the staff are much appreciated, and it will be my pleasure to share your feedback with the entire team. Once again, thank you for choosing to stay at our property and we hope to have the opportunity to welcome you back to Best Western Hotel de Havelet in the future. Kind Regards Gennaro Festivo General Manager

"A perfect stay"

5
Langlois, CHANNEL iSLANDS 05/01/2020

Stayed for New Years Eve in a superior room following an excellent evening at the Copenhagen. This is a great place to stay in Guernsey, excellent location with good facilities. A professional friendly team who are a credit to the hotel. I would not hesitate in recommending and would definitely stay again.

BEST WESTERN D, General Manager at Best Western Hotel De Havelet, responded to this review
Thank you for taking the time to post your feedback on TripAdvisor following your recent stay at Best Western Hotel de Havelet. It was a great pleasure to read your review and I am glad that you enjoyed your stay with us and our facilities were up to your satisfaction. Your comments regarding the staff are much appreciated and I will be delighted to share them with each and every one. Thank you also for sharing your feedback regarding the food in the Copenhagen Bar & Grill. I am pleased to learn this was up to your liking. I would like to thank you once again for staying at Best Western Hotel de Havelet and we look forward to welcoming you back hopefully in the near future. Kind Regards Gennaro Festivo General Manager

"2nd Stay (Dec. 2019)"

5
Paul G, Leicestershire 29/12/2019

Stayed here in July 2019, was very impressed, (one criteria for any hotel I stay at is "would I be okay being stuck in the room for half a day if the weather turned too bad to out").. so decided on the return late-December two holiday in Jersey/Guernsey I was going to stay here again. arrived to find I'd been upgraded to a double room - so a big thank you. Hotel staff again very friendly and helpful... arrived at the hotel 8:15am, left my luggage with reception, went walk about around St.Peter port, returned to the hotel early-afternoon to find my luggage already in my room. Hotel and restaurant was very nicely decorated for Christmas. As with most of the hotels in the St. Peter port area, the quick route from the sea front and bus station area is a rather steep hill climb, but there is a longer much less steep route through the market square. Would highly recommend, and would be my first preference on my return visit to Guernsey.

BEST WESTERN D, General Manager at Best Western Hotel De Havelet, responded to this review
Thank you for taking your time and sharing your recent experience here on TripAdvisor. It was a pleasure to welcome you back as our returning Guest and we very much appreciate your continued loyalty to our property. Having read your feedback, I was delighted to hear that you were very impressed with the hotel and the service and the facilities lived up to your utmost satisfaction. Your kind compliments regarding the team are invaluable and it will be my pleasure to share it with each and every one. Thank you for choosing to stay at our property and for your recommendation. We look forward to welcoming you back to Best Western Hotel de Havelet. Kind Regards Gennaro Festivo General Manager

"An enjoyable Christmas holiday"

5
Bryan406, Chester, United Kingdom 29/12/2019

I have just returned from my 4th Christmas at Hotel De Havelet. This hotel is a relaxing place to stay any time of the year( I have been here in May and November) The rooms are spotless and comfortable. De Havelet's restaurant and bar both serve delicious locally sourced food. The servers are pleasant and efficient. The hotel is a small country house overlooking the harbour. It has two comfortable lounges and a relaxing indoor swimming pool. The strength of this hotel however is the staff,who are most hospitable and approachable.

BEST WESTERN D, General Manager at Best Western Hotel De Havelet, responded to this review
Thank you very much for posting this wonderful review following your recent stay at Best Western Hotel de Havelet! I am delighted to learn that you had a comfortable stay and the room and the hotel facilities lived up to your utmost satisfaction. We appreciate your great comments regarding the team and pleased to hear that you found the service they provided friendly and of a high standard. I will be delighted to share your kind compliments with each member of staff and I can assure you they will all be pleased to hear it as they take great pride in providing an excellent customer service that exceeds our Guests` expectations. Thank you for your loyalty to our property and for your recommendation. It was our pleasure having you here and we look forward to welcoming you back to Best Western Hotel de Havelet hopefully in the near future. Kind Regards Gennaro Festivo General Manager

"Fab Christmas Holiday"

5
User 28/12/2019

We have just returned from another great 7 day holiday at the Hotel De Havelet. We stayed between 21st and 28th December 2019 on the Christmas package. This was our 4th Christmas / NY break at the Hotel (the hotel offers excellent Christmas and New Year deals - so much better value than anything available on the mainland) and our 12th visit to the Hotel since 2011 - the last being for a week in March 2019. The hotel is ideally located just outside the town centre. We always stay half board - the food is excellent in both the Wellington Boot restaurant and the Copenhagen. We have stayed in both standard rooms and superior rooms, all of which are spotless and well furnished. The superior rooms are recommended however as most have recently been refurbished. The pool area is nice and the main patio area, as well as the covered and heated outside bar, are great spots for lunch in winter or summer. The staff are lovely and help make our holidays special - from Kati on reception and Atilla in the Wellington Boot to Luca in the Copenhagen - plus of course a special mention to Mohammed, the Head Chef, for the excellent food. Thanks also to Gennaro, the hotel GM. We are already booked to return for our summer holiday in 2020.

BEST WESTERN D, General Manager at Best Western Hotel De Havelet, responded to this review
Thank you for taking your time and sharing your recent experience here on TripAdvisor. It is always a great pleasure to welcome you both back, and having read your feedback, I am delighted to hear that once again you had a wonderful stay with us. I was pleased to learn that you have found the food in both restaurants excellent and the service has lived up to your utmost satisfaction. We highly appreciate your kind compliments regarding our team, and it will be my pleasure to share your feedback with each and every one. Thank you for your loyalty to our property and for your recommendation. We look forward to welcoming you back to Best Western Hotel de Havelet in 2020. Kind Regards Gennaro Festivo General Manager

"Another great stay at Hotel De Havelet"

5
nandc, uk 18/12/2019

Just a great hotel - comfortable rooms, lovely public areas beautifully decorated for Christmas (by the very talented Kati!) and service that is second to none. I think this was our fifth or sixth stay, and we're already looking forward to next time!

BEST WESTERN D, General Manager at Best Western Hotel De Havelet, responded to this review
Thank you for your great feedback and especially for taking the time to post them on TripAdvisor after your recent stay. I am delighted to know that you had an enjoyable stay with us once again and the team made you feel welcomed throughout your whole stay. I am pleased to hear that you liked our Christmas decorations, I will pass your kind compliments on to Kati regarding this and will share your feedback with the entire team. We do appreciate you being our guest and we look forward to welcoming you back to Best Western Hotel de Havelet hopefully in the near future. Kind Regards Gennaro Festivo General Manager

"Perfect stay"

5
goda2018, Guernsey, United Kingdom 10/12/2019

From the beginning till the end experience was amazing. Staff is very attentive, food was amazing, room was spacious and very clean. We stayed 24 hours in the hotel premisses, had lunch and dinner at Copenhagen, enjoyed health Suite and had a drinks and cocktails in between. Also, the room was very clean, spacious and had everything you might need. And to top up - breakfast was to die for!

BEST WESTERN D, Manager at Best Western Hotel De Havelet, responded to this review
Thank you for taking the time to post your feedback on TripAdvisor following your recent stay at Best Western Hotel de Havelet. It was a great pleasure to read your review and I am glad that you enjoyed your stay with us and our facilities were up to your satisfaction. Your comments regarding the staff are much appreciated and I will be delighted to share them with each and every one. Thank you also for sharing your feedback regarding the food in the Copenhagen Bar & Grill. I am pleased to learn this was up to your liking. I would like to thank you once again for staying at Best Western Hotel de Havelet and we look forward to welcoming you back hopefully in the near future. Kind Regards Gennaro Festivo General Manager

"Just ask"

5
KenPBATH, Bath, United Kingdom 10/12/2019

Another stay here and again nothing was too much trouble.I mentioned to reception that I missed the slippers which I had last time.Returned to our room later to find two bathrobes and two pairs of slippers on the bed with compliaments of the Manager. Had trouble with the push button on the toilet and not only was it fixed but a new larger button fixed so it worked easily. All staff in reception,bar and restaurants during morning breakfast or evening meals were always helpfull and provided anything required.Even provided sandwiches some time after restaurant closing time. Everything was provided at breakfast and the meals we ate in the restaurant several times were excellent. The open fire in the lounge must be mentioned and we spent some time here during our stay. Many Christmas decorations and several trees were around the buildings most having been set up by Kathi from reception. So good again it did not matter that the weather this time was really bad.

BEST WESTERN D, General Manager at Best Western Hotel De Havelet, responded to this review
Thank you for taking the time to share your recent holiday experience at Best Western Hotel de Havelet. It was a pleasure to have you back as our Guest and I am delighted to read that you had a very enjoyable stay and our facilities were up to your complete satisfaction. Your kind compliments regarding the staff are much appreciated and will be my pleasure to share your feedback with entire team. Thank you also for sharing your feedback regarding the food in our restaurant. We are pleased to learn that you've had relaxing time by the open fire in our lounge decorated by Kati with wonderful Christmas decorations. Thank you once again for your feedback and for your recommendation. We look forward to welcoming you back to Best Western Hotel de Havelet hopefully in the near future. Kind Regards Gennaro Festivo General Manager

"Simply the best"

5
Judy B, Midsomer Norton, United Kingdom 08/12/2019

There is not one thing about this hotel that can be criticised or faulted. Everything was perfect - the reception, the room, the dining area, the bar, the food. The room was immaculate and kept clean with a wide choice of teas, biscuits and even fruit. Bottled water was also on offer. The breakfast was terrific with a wide choice and items replenished when gone. The meals were of high quality and well presented. The staff were all delightful, even taking the time to talk to you. The lounge area was comfortable and (being Christmas time) the decorations were marvellous; all made by a member of staff. What more to say - we would definitely stay again whenever we visit Gurnsey.

BEST WESTERN D, General Manager at Best Western Hotel De Havelet, responded to this review
Thank you very much for your wonderful review. It was a pleasure to have you as our Guests and I am delighted to learn that you had a very enjoyable stay. We appreciate your great comments regarding the team and pleased to hear that you found the service they provided friendly and delightful. I will be happy to share your kind compliments with each member of staff. Thank you also for sharing your satisfaction regarding your dining experience in our restaurants, and the cleanliness of the hotel, our catering and housekeeping department will be delighted to read it! Once again, thank you for choosing Best Western Hotel de Havelet for your holiday destination. Please do not hesitate to contact us again when planning your next visit to Guernsey, we look forward to your return! Kind Regards Gennaro Festivo General Manager

"Service with Smiles"

5
jonathanbV6553HD, London, United Kingdom 26/11/2019

A place to relax, and know the staff will pay attention to the details that make a stay so much better. On my previous stay, I had left some plugs and kit in the room. Havelet let me know and the “lost items” were waiting in my room on this visit.

BEST WESTERN D, General Manager at Best Western Hotel De Havelet, responded to this review
Thank you for taking your time and sharing your recent experience here on TripAdvisor. It is always a pleasure to have you as our returning Guest and your continued loyalty to our property is invaluable. I am delighted to hear that you find the hotel very relaxing and we highly appreciate your kind compliments regarding the team. It will be my pleasure to share your feedback with each and every one. Thank you for choosing to stay at our property and for your recommendation. We look forward to welcoming you back to Best Western Hotel de Havelet. Kind Regards Gennaro Festivo General Manager

"Good hotel, friendly staff"

4
User 26/11/2019

I stayed at this hotel on a business trip for 4 nights. The gentleman at the check in desk was very friendly and helpful in showing us to our rooms. The staff at breakfast and in the restaurant also had excellent customer service. The decor was dated but the environment was clean. There were two pillow options and I requested the other option as the original ones were not my preference - this was done by a phone call to reception who dropped them up to the room. The breakfast was average, but there was nothing particularly bad about it, and there was a good selection. The hotel is based at the top of a particularly steep hill when coming from the port which may be a point to consider when booking, although the walk was relatively short.

BEST WESTERN D, General Manager at Best Western Hotel De Havelet, responded to this review
Thank you for taking your time and sharing your recent experience here on TripAdvisor. It was a pleasure to have you as our Guest, and I am delighted to hear that overall you had a comfortable stay and the service and the facilities lived up to your expectations. I am also pleased to learn that you have found the team friendly, it will be my pleasure to share your feedback with each and every one. Thank you for choosing to stay at our property and we look forward to welcoming you back to Best Western Hotel de Havelet. Kind Regards Gennaro Festivo General Manager

"Great Night Away "

5
edwardm394, Tiverton, United Kingdom 23/11/2019

Enjoyed a very good night here in, with a newly refurbished hotel with Garden view. V comfy room with lots of extras, fruit, water, coffee machine. V Nice spa area with great pool, hot tub, steam room and Sauna. V good breakfast with excellent service.

BEST WESTERN D, General Manager at Best Western Hotel De Havelet, responded to this review
Thank you for taking your time to share your recent experience here on TripAdvisor. It was our pleasure to have you as our Guests. I am delighted to read that you had a very enjoyable stay and our facilities were up to your complete satisfaction. Also, I am delighted to learn that you enjoy the spa area and the breakfast. It would be my pleasure to pass your feedback to the entire team. We look forward to welcoming you back again in the near future. I would like to thank you once again for staying at Best Western Hotel de Havelet and we look forward to welcoming you back next year. Kind Regards Gennaro Festivo General Manager

"Great service and hotel"

5
User 21/11/2019

We had a choice of rooms, both were great! Ask for a early check-in and late check-out because of our flight times. The staff were very helpful and accommodating. Would definitely recommend. Hotel has a great restaurant on-site A bit of a steep hill from the town but it keeps you fit!

BEST WESTERN D, General Manager at Best Western Hotel De Havelet, responded to this review
Thank you for taking the time to share your recent holiday experience at Best Western Hotel de Havelet. It was a pleasure to have you as our Guest and I am delighted to read that you had a very enjoyable stay and our facilities were up to your complete satisfaction. Your kind compliments regarding the staff are much appreciated and will be my pleasure to share your feedback with entire team. Thank you once again for your feedback and for your recommendation. We look forward to welcoming you back to Best Western Hotel de Havelet hopefully in the near future. Kind Regards Gennaro Festivo General Manager

"Excellent service"

5
swmackenzie, Grouville, United Kingdom 18/11/2019

Stayed for a single night. The reception team was brilliant - really friendly and helpful - arranged a few hours late check out at no extra cost. Copenhagen restaurant served great food. Really enjoyed my short stay and will be back.

BEST WESTERN D, General Manager at Best Western Hotel De Havelet, responded to this review
Thank you for taking the time to post your feedback on TripAdvisor following your recent stay at Best Western Hotel de Havelet. It was a great pleasure to read your review and I am glad that you enjoyed your stay with us. Your comments regarding the reception team are much appreciated and I will be delighted to share them with each and every one. Thank you also for sharing your feedback regarding the food in the Copenhagen Bar & Grill, I am pleased to learn this was up to your liking. I would like to thank you once again for staying at Best Western Hotel de Havelet and we look forward to welcoming you back hopefully in the near future. Kind Regards Gennaro Festivo General Manager

"Home from home"

5
webby762017, Westerham, United Kingdom 16/11/2019

Very good stay in a homely hotel with everything you need very helpful staff the location on the hill gives great views over the harbor with a short into town. There is a very good restaurant and bar within a few steps

BEST WESTERN D, General Manager at Best Western Hotel De Havelet, responded to this review
Thank you for taking your time to share your recent experience here on TripAdvisor. It was our pleasure to have you as our Guests. I am pleased to know that you had an enjoyable stay with us and your kind compliments regarding the staff are invaluable. Also, I am delighted to learn that you found our hotel to be in a good location and enjoyed the view. It would be my pleasure to pass your feedback to the entire team and we look forward to welcoming you back again in the near future. I would like to thank you once again for staying at Best Western Hotel de Havelet and we look forward to welcoming you back. Kind Regards Gennaro Festivo General Manager

"Havelet Haven"

5
Stephen F, Jersey, United Kingdom 15/11/2019

Only an overnight stay and did not eat in the restaurant this time round. Having visited before, I knew what to expect but was given an upgraded room this time which made it even nicer. Spotlessly clean too. The staff are very polite, courteous and caring. With a phone call from the reception to make sure I was happy with the new room. I was travelling for work hence the single night stay but I would recommend it (and use it) for a multiple night stay, especially a holiday visit as it is well positioned with nice views over the harbour and castle. I'm fortunate enough to be stayingf there again a coupe of more tomes before christmas, chose because of it's good value, so looking forward to that.

BEST WESTERN D, General Manager at Best Western Hotel De Havelet, responded to this review
Thank you for taking your time to share your recent experience here on TripAdvisor. It was our pleasure to have you as our Guests. I am pleased to know that you had an enjoyable stay with us and your kind compliments regarding the staff are invaluable. Also, I am delighted to learn that you found our hotel to be in a good location and enjoyed the view. It would be my pleasure to pass your feedback to the entire team and we look forward to welcoming you back again in the near future. I would like to thank you once again for staying at Best Western Hotel de Havelet and we look forward to welcoming you back next year. Kind Regards Gennaro Festivo General Manager

"Very polite and helpful staff together with great food in the Wellington restaurant."

5
User 08/11/2019

A very enjoyable stay at the De Havelet hotel. Clearly out of season so plenty of parking and very few guests seen. We were able to fully enjoy the pool hot tub sauna and my wife and I were the only people there.Everthing worked well and the staff were very helpful at all times. The room was clean and a reasonable size looking out onto the inner courtyard which some may not prefer. The food in the Wellington restaurant was also a very good standard with excellent service... Possibly because there were very few there. Overall a great base for our 3 days in Guernsey and we would definitely stay there again. Paul and Clare White

BEST WESTERN D, General Manager at Best Western Hotel De Havelet, responded to this review
Thank you for taking the time to post your feedback on TripAdvisor following your recent stay at Best Western Hotel de Havelet. It was a pleasure to have you as our Guests and I am delighted to learn that you had a very enjoyable short break. We find your kind compliments regarding our team very rewarding, it is to my great satisfaction that you found each member of staff welcoming and the service they provided was up to your complete satisfaction. I will be delighted to share your feedback with the entire team. I would like to thank you once again for staying at Best Western Hotel de Havelet and we look forward to welcoming you back hopefully in the near future. Kind Regards Gennaro Festivo General Manager

"Good hotel"

4
Midganth, Leicester, United Kingdom 20/10/2019

The hotel was clean and the staff friendly. Good choice of breakfast food in the restaurant with great views over the bay. My wife enjoyed a swim in the pool. The only downside for us was being placed in the basement!

BEST WESTERN D, General Manager at Best Western Hotel De Havelet, responded to this review
Thank you for taking the time to share your recent holiday experience at Best Western Hotel de Havelet. It was a pleasure to have you as our Guest and I am delighted to read that overall you had an enjoyable stay. Your kind compliments regarding the staff are much appreciated, and it will be my pleasure to share your feedback with the entire team. At the same time, I am sorry to hear that the location of your room was not up to your liking. Please feel free to contact us regarding your preferences should you wish to stay with us again in the future. Once again, thank you for choosing to stay at our property and we hope to have the opportunity to welcome you back to Best Western Hotel de Havelet in the future. Kind Regards Gennaro Festivo General Manager

"Hurry to The Havelet"

5
Beattie, London, United Kingdom 17/10/2019

We spent five nights at The Havelet and from arrival to departure it was a wonderful place to stay. We stayed in a superior room which was very comfortable and spotlessly clean every day. All the staff, without exception were extremely helpful and friendly. They all had a genuine concern for the hotel and nothing was too much trouble. We stayed on a B&B basis, but ate in the hotels 2 restaurants on 2 nights of our stay. Both provide excellent food and service. We also had drinks each evening, prior to dinner in the Copenhagen bar which was friendly and buzzing. Breakfast was very good with lots of hot choices, all cooked freshly, as well as fruit, yogurt, pastries and charcuterie. If you are looking for a reasonably priced hotel in St Peter Port, choose The Havelet - you won't be disappointed.

BEST WESTERN D, General Manager at Best Western Hotel De Havelet, responded to this review
Thank you for taking your time and sharing your recent experience here on TripAdvisor. It was a pleasure to have you as our Guests, and having read your feedback, I am delighted to hear that you had a relaxing stay and the service and the facilities lived up to your expectations. We highly appreciate your kind compliments regarding our team, and it will be my pleasure to share your feedback with each and every one. Thank you for choosing to stay at our property and for your recommendation. We look forward to welcoming you back to Best Western Hotel de Havelet in the near future. Kind Regards Gennaro Festivo General Manager

"Excellent Hotel"

5
Ladyingreen75, Canterbury, United Kingdom 17/10/2019

WE stayed here for our first visit to Guernsey and in every respect the hotel came up to expectations. WE had a basic room but it was very comfortable over looking the garden - just a little dark due to a shrub growing right outside the window not really a problem. The staff were helpful, the food very good and the swimming pool, which we used every day was wonderful . Extras included a small fridge in the room and a complementary bus service to town and back several times a day and a twice weekly tour of the island which was exceptional. WE had superb weather which added to our enjoyment but we would have no hesitation in recommending this hotel to others.

BEST WESTERN D, General Manager at Best Western Hotel De Havelet, responded to this review
Thank you for taking your time and sharing your recent experience here on TripAdvisor. It was a great pleasure to read your review and I am glad that you enjoyed your stay with us. I am pleased that the hotel facilities and service provided were up to your complete satisfaction and you also enjoyed our complementary tour around the island. I will be delighted to share your feedback with the entire team. Thank you for choosing to stay at our property and for your recommendation. We look forward to welcoming you back hopefully in the near future. Kind Regards Gennaro Festivo General Manager

"Happy Heavenly Havelet "

5
Eatery_Reviewer, South East England, United Kingdom 16/10/2019

We returned to Guernsey this year to our old favourites to see if they had maintained their standards from previous years. We are delighted to report that all four of our reviews each receive a well deserved 5 stars. We have stayed at the Havelet quite a few times now, and I'm delighted to be able to report that their high standards have been maintained if not exceeded. We were given one of the recently refurbished rooms with aircon, which was useful to provide additional heat at it turned cold while we were there. This was the best room we'd had - please look at the photos. Housekeeping kept it spotless and the tuck box was a nice extra. Breakfast was as good as ever with a huge variety of fruit, cereals, rolls, cooked foods and Danish pastries - all of which were perfectly fresh. All staff from reception, housekeeping and the restaurant had customer satisfaction as their priority with the breakfast restaurant manager going that extra step to keep their customers happy. It is very clear that their General Manager puts great focus on customer satisfaction and this is reflected in the staff. This may seem to be an exceptionally positive report, but this was how it was, and we will return and hope to give the Happy Heavenly Havelet 5* again. Thank you so much.

BEST WESTERN D, General Manager at Best Western Hotel De Havelet, responded to this review
Thank you very much for staying at the Best Western Hotel de Havelet and to post this marvellous review about your recent stay with us. It's was a pleasure to have you as our returning Guests and we very much appreciate your continued loyalty to our hotel. I'm pleased to learn that you had a very enjoyable stay again and the allocated room exceeded you expectations. We find your kind compliments regarding our team very rewarding, it is to my great satisfaction that you found each member of staff welcoming and the service they provided was up to your complete satisfaction. I will be delighted to share your feedback with the entire team. Thank you once again for being our Guest and we look forward to welcoming you back hopefully in the near future. Kind Regards Gennaro Festivo General Manager

"Superb"

5
User 14/10/2019

A very pleasant hotel. Clean, classy, relaxing and very helpful staff members. A problem with a third party booking agent was taken over by the hotel staff and handled very well. Thank you. Highly recommend.

BEST WESTERN D, General Manager at Best Western Hotel De Havelet, responded to this review
Thank you for taking your time and sharing your recent experience here on TripAdvisor. It was a pleasure to have you as our Guests, and having read your feedback, I am delighted to hear that you had a relaxing stay and the service, and the facilities lived up to your expectations. We highly appreciate your kind compliments regarding our team, and it will be my pleasure to share your feedback with each and every one. Thank you for choosing to stay at our property and for your recommendation. We look forward to welcoming you back to Best Western Hotel de Havelet. Kind Regards Gennaro Festivo General Manager

"Exceptional hotel, restaurant and the staff were outstanding!"

5
mj90, Cambridge, United Kingdom 12/10/2019

We love this hotel! We asked for a sea view but were told there isn't a bedroom with a proper sea view so I was given the next best thing and we ended up with the best view and the only balcony! The best views are of course in the restaurants. The restaurants were amazing - really beautiful food, reasonably priced and all the staff were very attentive. Excellent cocktails in the Copenhagen restaurant! Their breakfasts are very very nice - huge choice of cold/continental and hot dishes. The French brioche toast with bacon and maple syrup was to die for! Everywhere is very comfortable and exceptionally clean. Our bedroom had a huge comfy bed with pristine bedlinen. There is a bowl of fresh fruit every day and the tea and coffee box included several different teas, Cadbury's hot chocolate, instant and ground coffee, lovely biccies and several chocolate mints! Also, there was some nice bottled still water, Coke and lemonade too. The pool was perfect as was the jacuzzi, and very well looked after. There was a lot of outdoor furniture and some under cover patio areas so I can imagine it's quite something when the weather is warmer. Mick the minibus driver is such a lovely man - shuttles customers to and from the town centre and does a free island tour twice a week. The staff couldn't do enough for us. And always with a smile on their faces. Don't be put off by the position of the hotel - high up and set back from the town centre. With this you get amazing views! And the minibus shuttle is a godsend and the local taxis are very reasonable. Thoroughly recommend!

BEST WESTERN D, General Manager at Best Western Hotel De Havelet, responded to this review
Thank you for taking your time to share your recent experience here on TripAdvisor. It was our pleasure to have you as our Guests. I am pleased to know that you had an enjoyable stay with us and your kind compliments regarding the staff are invaluable. Also, I am delighted to learn that you found our hotel to be in a good location and enjoyed the view. We are also glad to hear you had a good experience with our restaurant and very pleased the food was up to your liking. We truly value your kind comments for our settle bus service and our driver. It would be my pleasure to pass your feedback to the entire team and we look forward to welcoming you back again in the near future. Please do not hesitate to contact us if you planning your return visit to Guernsey as we would be more than happy to be off your service in the future. Kind Regards Gennaro Festivo General Manager

"Good as ever"

5
User 11/10/2019

Our autumn break was as good as ever with excellent staff lead by a great team. It has become our habit to eat out 4 out of 7 nights but always forget what tremendous value it is to eat in. We'll be back next year for sure.

"Food poisoning because of restaurant food - hotel staff not obliging - dark room"

2
doktornilsson, Cologne, Germany 09/10/2019

1. I had booked a single room for a very reasonable price - that's what I thought. But the single room they fit me in looked completely different from the one I had seen on the fotos. The size was okay, the furniture and the bath room were simple, but sufficient ... and it was a real "dark room", I had to switch on the light during the day. The duvet was extremely heavy. All in all I felt a bit like buried alive. 2. The last evening of my stay I had diner in the hotel's restaurant, called "Copenhagen". The main dish seemed to be heatened in the microwave (although they claimed, that they don't use it), the mashed potatoes were made out of instant pulver etc. But the meal was not only disappointing, it caused a real food poisoning: Stomach cramps, Diarrhoea, I had to throw up several times - a terrible night with no sleep. Next morning, at first the staff seemed to be really helpful, e.g. they gave me a room to stay in until my flight's departure time in the afternoon. But … when I liked to check out, they wanted me to pay the largest part of the restaurant-bill, so that I had to discuss this issue with the staff and the manager although I was obviously ill and weak because of the food they had served me. Needless to say that I was not able to eat breakfast this morning, but they were not willing to reimburse me the money I had paid for it in advance. Because of my physical condition it was impossible for me take the bus to the airport - but although they assured me, that they would organize a transfer, at least I had to pay a taxi by myself. If an incident like that happens – and surely, sometimes things like that do happen - it seems to be normal and adequate that the hotel and its staff, especially the management, are acting obliging, generous and helpful. This is not the case if you choose Best Western Hotel De Havelet in St. Peter Port, Guernsey.

"Coming home"

5
Hotpants2014, Brentwood, United Kingdom 06/10/2019

We take a few days three times a year to 'chill out' at Hotel de Havelet. It really is like 'coming home'. Nothing is too much for the staff; our every whim/want is granted. Our room is kept spotless for us and the 'treats' ie fruit, water etc replenished daily..

BEST WESTERN D, General Manager at Best Western Hotel De Havelet, responded to this review
Thank you for taking the time to post your feedback on TripAdvisor following your recent stay at Best Western Hotel de Havelet. It is always a pleasure to have you as our Guests and I am delighted to read that you had a very enjoyable stay and our facilities were up to your complete satisfaction. I appreciate your kind compliments regarding the team and I am pleased to hear that you are made to feel at home. I will be delighted to share your feedback with the entire team and we look forward to welcoming you back hopefully in the near future. I would like to thank you once again for your continued loyalty to our hotel and for your recommendation! Kind Regards Gennaro Festivo General Manager

"Happy Long weekend"

5
GRDH, Dartmouth, United Kingdom 05/10/2019

Booked for a long weekend (Thursday - Monday) at end of Septemeber 2019. Friendly/polite greeting on arrival, rooms are comfortable, clean & all the staff very helpful, polite & courteous. The hotel is idealy situated as it's just a short walk into St. Peter Port & whether you've brought your own car or hired one (recommended to see as much of the island as possible & parking is currently free across the island) there is ample parking. Thoroughly enjoyable weekend, excellent service throughout, highly recommended.

BEST WESTERN D, General Manager at Best Western Hotel De Havelet, responded to this review
Thank you for taking the time to post your feedback on TripAdvisor following your recent stay at Best Western Hotel de Havelet. I am pleased to learn that you had a pleasant stay with us and found your room comfortable and clean and our staff helpful, polite and courteous. As I always do, I will be pleased to share your feedback with the entire team. Once again, thank you for choosing to stay at our property and we all look forward to welcoming you back to Best Western Hotel de Havelet hopefully in the near future. Kind Regards Gennaro Festivo General Manager

"Another Happy Stay"

5
Tony N, West Sussex, United Kingdom 04/10/2019

What is there to say that hasn't already been said. We had another very enjoyable stay, as always the Management and staff were at their usual very high standard of service. We had our meals in the Wellington Boot Restaurant and thoroughly enjoyed the new menus. We have already booked for next year.

BEST WESTERN D, General Manager at Best Western Hotel De Havelet, responded to this review
Thank you for taking the time to post your feedback on TripAdvisor following your recent stay at Best Western Hotel de Havelet. It is always a pleasure to welcome you back and we value your continued loyalty to our hotel. We find your kind compliments regarding our team very rewarding, it is to my great satisfaction that the service provided was up to your complete satisfaction. Also I'm glad that you enjoyed your meals in our Wellington Boot Restaurant. I will be delighted to share your feedback with the entire team. I would like to thank you once again for staying at Best Western Hotel de Havelet and we look forward to welcoming you back next year. Kind Regards Gennaro Festivo General Manager

"Channel Island Charm"

4
jilln344, Woy Woy 01/10/2019

The Hotel De Havelet is a comfortable and convenient hotel in Guernsey's main town, St Peter Port. My single room was spacious with ensuite and tea & coffee facilities. Breakfast was buffet-style with a choice of cooked food, if required. Service in all parts of the hotel was pleasant, professional and polite..

BEST WESTERN D, General Manager at Best Western Hotel De Havelet, responded to this review
Thank you for taking the time to post your feedback on TripAdvisor following your recent stay at Best Western Hotel de Havelet. I'm pleased to learn that you had a comfortable stay and most of the hotel facilities lived up to your expectations. Your kind compliments regarding the team are invaluable and it will be my pleasure to share it with each and every one. I would like to thank you once again for staying at Best Western Hotel de Havelet and we look forward to welcoming you back hopefully in the near future. Kind Regards Gennaro Festivo General Manager

"Happy at De Havlet"

5
User 27/09/2019

A top quality hotel with great amenities. Little extras that make a stay more special. Great views and friendly staff always available to advise and enhance your stay. Free bus into town and tour of the island.

BEST WESTERN D, General Manager at Best Western Hotel De Havelet, responded to this review
Thank you for taking the time to post your feedback on TripAdvisor following your recent stay at Best Western Hotel de Havelet. I was delighted to learn that you had an enjoyable stay with us and that the hotel facilities lived up to your utmost satisfaction. I am pleased that you enjoyed the view from our restaurant and that you found our shuttle bus service useful. Your kind compliments regarding the staff are much appreciated and will be my pleasure to share your feedback with entire team. It was our pleasure having you here and we look forward to welcoming you back to Best Western Hotel de Havelet hopefully in the near future. Kind Regards Gennaro Festivo General Manager

"Lunch for 60 people"

4
Dianne M, Guernsey, United Kingdom 26/09/2019

Wonderful three course lunch today in the Hotel's restaurant. My sister had a very last minute (three days notice) change to her venue for wedding reception. Herm Island was reluctantly cancelled due to weather conditions. The hotel stepped up to the plate admirably. Very good service. Friendly, attentive and efficient staff.. Excellent food.

BEST WESTERN D, General Manager at Best Western Hotel De Havelet, responded to this review
Thank you for your great feedback and especially for taking the time to post them on TripAdvisor. It was our pleasure to be part of your sister`s wedding reception and I am delighted to hear that everybody had a wonderful time. I appreciate your kind compliments regarding the food and the service and I will be delighted to share it with the team at the Wellington Boot. We do appreciate you being our guest and we look forward to welcoming you back to Best Western Hotel de Havelet hopefully in the near future. Kind Regards Gennaro Festivo General Manager

"Another happy visit"

5
User 24/09/2019

We have been staying at the Best Western Hotel de Havelet for several years. The rooms are well fitted and our bathroom was first class. The staff are friendly and helpful and the food in both the Wellington Boot and Copenhagen restaurants excellent. The view from the Wellington Boot is particularly special as the sun goes down and the lights in the harbour and on Castle Cornet come on. Our last action before we left was to book another week for next year.

"Anniversary celebration"

5
rosemary p, London, United Kingdom 23/09/2019

Enjoyed our 4 night stay with friends celebrating our 50th wedding anniversary. We could not have chosen a better hotel, the food,friendly staff and high standards were exceptional...it was a joy to stay here. The tour around the Island arranged by the hotel was also excellent do not stay anywhere else you will not be disappointed!

BEST WESTERN D, General Manager at Best Western Hotel De Havelet, responded to this review
Thank you for choosing Best Western Hotel de Havelet for your special celebration and for sharing your experience here on Tripadvisor. It was our pleasure to have you as our Guests and having read your feedback I was delighted to learn that the food, the facilities and the service exceeded your expectations. It will be my pleasure to share your comments with the team and I will let Mick know that your very much enjoyed the island tour. Thank you once again for your feedback and for your recommendation. We look forward to welcoming you back to Best Western Hotel de Havelet. Kind Regards Gennaro Festivo General Manager

"The best hotel we've ever stayed at and the best manager!"

5
Badgerisimus, Chesham, United Kingdom 23/09/2019

We've been staying at Sarnia hotels over a period of 42 years, starting with Le Chalet in 1977 and latterly always at De Havelet. The staff are brilliant under the superb management of Gennaro Festivo, the hotel manager. Our 1st experience of the new Copenhagen restaurant and our bedroom had been part of the refurbishment programme. The rooms are spotless every day and the superior rooms have dressing gowns, slippers, flannels, soaps, hair dryer etc.... Sad to see the Saddle bar gone which means that there's nowhere to be able to sit down and have a leisurely drink whilst choosing one's dinner or browse the lunchtime salad bar but a small price to pay for the new excellent restaurant. The food on HB terms is excellent. Many breakfast choices, all freshly cooked and the table d'hote is exceptionally good for the evening with an a la carte option. The heads of staff have been here many years and run the hotel with great charm and efficiency and is a feature of the hotel. It's difficult for them to get general waiting staff etc... and the standard of English here is a bit lacking but not a problem. It's so good that we don't want it to become too popular!! Thoroughly deserves its #1 spot in the TA hotel listing and would be even better if they could put in a stair lift to take you up bloomin' Havelet Hill!!!

"Look no further"

5
User 19/09/2019

If you're planning a stay in Guernsey and want the convenience of St Peter Port on your doorstep, with easy access to the rest of the island, then you need look no further than the Hotel de Havelet. We've stayed here twice now. The first time was a few years back, and we were really impressed then. Having just returned from our second visit, we're convinced this is definitely the place for us. The room we stayed in had been refurbished a couple of years ago, but the standard of housekeeping is such that it still looked like new. The bathroom was great: spotlessly clean, high-quality fixtures and fittings and near-instant hot water (which in our experience is quite unusual in a hotel!). The staff are excellent. There's always a friendly greeting from the reception staff, and the restaurant staff are attentive and welcoming. Even the housekeeping staff are happy to interact with guests. We just got the feeling that the staff enjoyed working there, and that positive attitude was almost palpable. We recognised some staff from our previous visit. The hotel's ability to hold onto its staff speaks volumes. We had decided to eat in the hotel some evenings, and eat out on others. However, the table d'hote menu in the Wellington Boot restaurant changes daily, so it turned out that we would have been quite happy to eat there every night. There's so much to commend this hotel, I'd recommend you come and experience it for yourself!

"Beautiful stay"

5
User 18/09/2019

Stayed in a superior double room which was very clean, comfortable and well-appointed. Staff were friendly and helpful, nothing was too much trouble. Great selection of food and drink at breakfast - multiple tasty and well-presented buffet and cooked menu options.

"Retirees Warwickshire"

5
johnnien273, Nuneaton, United Kingdom 18/09/2019

Stayed at the Hotel de Havelet for a week, on our first visit to the island. It is a lovely hotel with commanding views over the bay. The hotel was very comfortable and the staff very professional and helpful. There was a great pool and jacuzzi which we used several times.Complimentary bus tours of the island were offered a couple of times a week, which I thought was a very nice touch, and my husband particularly appreciated the complimentary bike tour, organised by restaurant manager Atilla, one morning. The hotel was only about a 15-20 minute walk away from the centre of St Peter Port, but being on a hill meant that part of the route was very steep. Not sure how suitable this would be for someone with mobility problems, but then most of St Peter Port is hilly.

"Lovely Hotel - Very friendly staff"

5
ChoiceHotelsUK, Blackpool 15/09/2019

We stayed at this hotel twice, taking a mini break to Sark in between. The reception staff were very friendly and helpful. They booked us a taxi to take us to the harbour and later to the airport for our return journey. When they saw us waiting, they contacted the taxi and let us know when it would arrive, Our rooms were very comfortable. We had a large walk in shower in room 4. The breakfasts were lovely and again the staff were friendly and efficient. The hotel was about 15 minutes walk to St Peter Port, downhill to the town, quite a steep uphill on the return. The pool was also nice we used it twice.

"Lovely hotel, great stay"

5
rosemaryallister, Belfast, United Kingdom 14/09/2019

Hotel de Havelet is well located, up high but only 15 minutes walk down into town. It's close to Victor Hugo's house. It's an old house and retains the original character. All the staff are excellent, very friendly and helpful. We hired bikes and made use of the lovely conservatory pool. Copenhagen restaurant is super. We also ate in Octopus which was fab! I would definitely recommend Hotel de Havelet and would come back.

"Really, really nice hotel"

5
maytrees, Emsworth, United Kingdom 13/09/2019

Just arrived back from a 3night break with friends and thoroughly enjoyed our stay at De Havelet. The staff were all cheerful and really friendly. The hotel was clean and well kept and the restaurants very good. We all felt very comfortable and would stay again without question. One small gripe - no safe in our room, but as it was a short break this was no problem to us. The location up a hill was a challenge and not a chore, though the hotel do offer a shuttle bus.

"Lovely holiday"

5
User 13/09/2019

This hotel is the best hotel we have stayed in for a long time the food was excellent and the staff were lovely the view's from both restaurants were stunning we would recommend this hotel big time we would certainly would come back to the hotel

"A pleasant surprise"

5
JacquelineMT, Norfolk 07/09/2019

Having arrived at the hotel without half- board, our first evening in the Wellington Restaurant convinced us to take up this option. A good choice and one which only our waistlines regretted! Similar positive experiences in The Copenhagen bistro bar downstairs. All staff were friendly and accommodating and the manager both present and affable. We'd stay again in a heartbeat!

BEST WESTERN D, General Manager at Best Western Hotel De Havelet, responded to this review
Thank you for taking the time to post your wonderful review here on TripAdvisor. It was our pleasure to have you as our Guests and having read your comments I am delighted to learn that you had such an amazing stay and found the food in both restaurants of high quality. It will be my pleasure to pass on your kind compliments to the entire team. Thank you once again for your feedback and for your recommendation. We look forward to welcoming you back to Best Western Hotel de Havelet hopefully in the near future. Kind Regards Gennaro Festivo General Manager

"Great view out over the harbour from the restaurant"

5
Michael B, Dartford, United Kingdom 05/09/2019

Fair sized car park. Helpful polite staff, both on reception and also in the restaurant good selection including several fruits for breakfast cooked to order, and also a good choice of dishes for evening meal with fairly prompt service each time.

BEST WESTERN D, General Manager at Best Western Hotel De Havelet, responded to this review
Thank you for taking the time to post your feedback on Tripadvisor following your recent stay at Best Western Hotel de Havelet. I was delighted to learn that you had an enjoyable stay with us and that the hotel facilities lived up to your utmost satisfaction. I am pleased that you enjoyed the view from our restaurant and found the breakfast of good quality. Thank you for your kind compliments regarding the team and the service, it will be my pleasure to share your feedback. It was our pleasure having you here and we look forward to welcoming you back to Best Western Hotel de Havelet. Kind Regards Gennaro Festivo General Manager

"Lovely De Havelet"

5
alicia686, Northampton, United Kingdom 31/08/2019

Just spent our first week in Guernsey at the De Havelet. Such a lovely hotel, friendly and helpful staff who can't do enough. Great location on the edge of town, wonderful views of the Castle, easy access to bus terminus, various inter island ferry's and attractions, abeilt a good hill walk, the hotel has a complimentary bus service. Good size room and bathroom with bath and shower, we had room 3 which didn't particularly have a view. The hotel is spotless and the room was cleaned and made up daily. We had B&B, breakfast was a marvellous selection of everything you'd ever want for breakfast ♡ Swim pool was a good size, good temperature and a separate Jacuzzi and steam room, there is a nice outdoor area to. Many thanks to the staff for a lovely stay we hope to return again. They also offered a complimentary tour of the island which later about 3.5 hrs, Mike who took us was very knowledgeable and enthusiastically told us about the sights and the wonderful island.

BEST WESTERN D, General Manager at Best Western Hotel De Havelet, responded to this review
Thank you for your great feedback and especially for taking the time to post them on TripAdvisor. I am delighted to know that you had an enjoyable stay with us and the team made you feel welcomed throughout your whole visit. I am especially pleased to hear that you truly enjoyed the breakfast in the Wellington Boot Restaurant and I appreciate your compliments regarding the cleanliness of the hotel. As I always do, I will share your feedback with the team and I can assure you they will be pleased to hear your comments. We do appreciate you being our guest and we look forward to welcoming you back to Best Western Hotel de Havelet hopefully in the near future. Kind Regards Gennaro Festivo General Manager

"Lived up to reputation "

5
Paulnhelenj, Cheshire 30/08/2019

First visit to Guernsey so chose a hotel in the main town based on trip advisor rating. Can't think of a bad thing to say. We stayed in room 8 which was in the newer part behind the Georgian front part. It didn't have a sea view but overlooked the garden. It looked like it had just been refurbished with a modern bathroom which had a walk in rain shower. There was a nice Sony tv and plenty of room for a small table and two chairs. About 10 coat hangers in wardrobe along with an iron and board. There was also a safe. There were 3 drawers in a cabinet and a larger one and shelf where you put the case. There was also a small fridge. We had a superior room which had fruit every day and clippers teas, filter coffee and mints with nice biscuits. The pool is a good size and deep enough for swimming lengths. A bonus is the hotel has two of the best restaurants in town and the sister hotel Moore's has another one. The staff were really friendly and couldn't do enough. Although it's not far from town it is up a decent hill and not on a bus route (but does have a complementary bus). It really suited us and we plan to return to Guernsey and stay again.

BEST WESTERN D, General Manager at Best Western Hotel De Havelet, responded to this review
Thank you for taking the time to post your feedback on Tripadvisor following your recent stay at Best Western Hotel de Havelet. It was a pleasure to have you as our Guests, and I'm pleased to learn that your first visit has been excellent and all the facilities lived up to your utmost satisfaction. Your kind compliments regarding the staff and the service are invaluable and it will be my pleasure to share it with the entire team. It was our pleasure having you here and we look forward to welcoming you back to Best Western Hotel de Havelet hopefully in the near future. Kind Regards Gennaro Festivo General Manager

"Great hotel with lovely grounds and views."

5
AirNews I, UK 25/08/2019

We were recommended this hotel by locals for its quiet location and great views. Just stayed one night so didn't get to experience most of the faciliies. But the staff were very helpful and friendly, and the room was well appointed and comfortable. Large functional bathroom, good hairdryer, kettle and extensive selection of coffees and teas, iron and ironing board (which we did not use), tv etc. Very comfy bed. Great breakfast in the Wellington Room and although the hotel was apparently full, it certainly did not feel it. If there is a drawback, it is that there is no lift so if you have heavy bags, getting them to and from the room could be an issue. We only had one light bag so no problem. Would recommend this hotel and hope one day we might stay there again only for a little longer.

BEST WESTERN D, General Manager at Best Western Hotel De Havelet, responded to this review
Thank you for taking the time to post your feedback on TripAdvisor following your recent stay at Best Western Hotel de Havelet. I'm pleased to learn that you had a wonderful stay with us, and the hotel facilities lived up to your utmost satisfaction. I am also thankful for your kind words regarding the team and pleased to hear that you found them friendly and helpful. It will be my pleasure to pass your comments on to each and every one. It was our pleasure having you here and we look forward to welcoming you back to Best Western Hotel de Havelet hopefully in the near future. Kind Regards Gennaro Festivo General Manager

"Lovely hotel"

5
daviddD4499AR, London, United Kingdom 23/08/2019

Great location - a short walk to the town. Lots of outside space with wonderful views over the harbour, where you can eat and drink from the restaurant and bar. Efficient, friendly and professional staff.

BEST WESTERN D, General Manager at Best Western Hotel De Havelet, responded to this review
Thank you for your feedback following your recent stay at Best Western Hotel de Havelet. It was a pleasure to have you as our Guest and I am pleased to learn that you had a pleasant stay and that the hotel facilities lived up to your utmost satisfaction. Your kind compliments regarding the team and the service is invaluable and I will be delighted to share it with each and every one. Thank you once again for being our Guest and we look forward to welcoming you back hopefully in the near future. Kind Regards Gennaro Festivo General Manager

"110% recommended, 6 Bubbles"

5
vernewood, Ampthill, United Kingdom 23/08/2019

Worth going for the jacuzzi alone! And the pool... and the room... and the grounds... and the incredibly friendly and helpful staff... and the view from the terrace... and the shuttle bus into town... you get the idea. And I haven't even started to mention the two superb restaurants. Our choice of this hotel contributed in large part to one of the best holidays we have ever had - thank you!

BEST WESTERN D, General Manager at Best Western Hotel De Havelet, responded to this review
Thank you very much for staying at the Best Western Hotel de Havelet and to post this marvellous review about your recent stay with us. Your feedback is very important to us and it is great to hear that you have enjoyed your stay with us and you felt that it has been the best hotel experience. All your kind comments are shared with my team and I would like to say thank you on their behalf as well. Thank you once again for being our Guest. We would be delighted to welcome you back to the hotel for a future stay. Meanwhile we assure you of our personal attention at all times. Kind Regards Gennaro Festivo General Manager

"Superb, this place gets better with every visit"

5
Adrianaagash, Weymouth, United Kingdom 20/08/2019

I first stayed at the De Havelet in the 70s and have been coming back ever since! It's ideally situated just outside of the hurly burly of St Peter Port, but it only takes 10 minutes to walk to the town centre. However the only downside (up?) is the Havelet Hill, which means it's a 20 minute walk back. We just got a taxi for a fiver if we couldn't face the climb. But there is a courtesy mini bus if the times are right for you. The hotel staff and restaurants are brilliant, locals eat there which says it all. If you stay make sure you take one of the hotel's free mini bus tours of the Island, they run them a couple of times a week. We took a day trip to Sark, amazing place but subject of a future review ;)

BEST WESTERN D, General Manager at Best Western Hotel De Havelet, responded to this review
Thank you very much for your feedback and sharing it on TripAdvisor. It was a great pleasure to read your review and I am glad that you enjoyed your stay with us. I am pleased that the hotel facilities and service provided were up to your complete satisfaction and you also enjoyed the food in our restaurants. Your kind compliments regarding the team and the service are much appreciated and it will be my pleasure to share it with each and everyone. We are already looking forward to welcoming you back to Best Western Hotel de Havelet in the future. Meanwhile we assure you of our personal attention at all times. Kind Regards Gennaro Festivo General Manager

"De havelet experience"

5
suebous, Weymouth, United Kingdom 18/08/2019

Every thing you need including a complimentary shuttle bus into town and a round island tour Excellent food reasonably priced and very efficient waiting staff Small but well situated indoor swimming pool

BEST WESTERN D, General Manager at Best Western Hotel De Havelet, responded to this review
Many thanks for your wonderful review. Your feedback is very important to us and it is always great to hear when guests have enjoyed their stay with us. I am pleased to read that the facilities, the service and the food in the restaurants were up to your complete satisfaction. It will be my pleasure to pass on your kind compliments to the team. Once again, we thank you for choosing our hotel and for your recommendation. We look forward to welcoming you back hopefully in the near future. Kind Regards Gennaro Festivo General Manager

"Charming hotel on the Island of Guernsey"

5
NYFamily39K, East Northport, New York 17/08/2019

Best Western Hotel De Havelet was a pleasant surprise in every way. The property is lovely with nice outdoor spaces and a comfortable sitting room to read when other family members were sleeping. We had a perfect afternoon tea at the hotel upon arrival on their outdoor terrace. It was delicious and a great way to start our adventure in Guernsey. Breakfast was included and quite good. It was very nice that you could chose from the cold buffet and also order off the menu. The staff was so friendly and very helpful. In fact, Mohamed even came to pick my mom and I up in town because she hurt her knee and couldn't make the walk back up the hill. The rooms were very clean and a nice size. It is an easy walk to the center of town, about 5 minutes down hill. Walking back up was an issue for some in our party so my only advice is to arrange for a cab pick up hours in advance because the demand for taxis on the island seems to be quite high. The hotel is close to many restaurants,, a lovely cliff walk, swimming areas, historical highlights, bus stops to the rest of the island and more. The staff was even kind enough to pack us some of their delicious scones to bring on our return ferry. It was a wonderful stay and I hope to return some day. We didn't have time to use the pool but it looked great.

BEST WESTERN D, General Manager at Best Western Hotel De Havelet, responded to this review
Thank you for your great feedback and for sharing it here on TripAdvisor with us and with other followers. It was a pleasure to have you as our Guests and I am delighted to know that you had an wonderful stay with us and the team made you feel welcomed throughout your whole stay. I am especially pleased to hear that you truly enjoyed your Afternoon Tea and found the quality of the breakfast excellent. The team will be delighted to hear your feedback and we are already looking forward to welcoming you back hopefully in the near future. Once again, thank you for choosing Best Western Hotel de Havelet for your recent stay and recommending it to other travellers. Kind Regards Gennaro Festivo General Manager

"Family holidsy"

5
User 16/08/2019

We have had another good stay of 4 nights. Everything was excellent. Rooms had been refurbished since our last visit which was good. Pool facilities were good. Lovely breakfast with plenty of variety.

"Excellent!"

5
User 16/08/2019

Had a fantastic stay. Very clean and all of the staff were helpful and friendly. Lovely swimming pool overlooking the garden. There is a Sauna, Steam Room and Jacuzzi. The main hotel has two public rooms - the sitting room and the drawing room. The rooms are plenty big enough with everything you'd expect. Two onsite restaurants from which to choose, both serving excellent food by lovely staff. There is a courtesy bus to take you down to the sea front two or three times a day and back. It is a steep walk up and down!

"Probably the Best Hotel on Guernsey"

5
Rod H, Ipswich, United Kingdom 14/08/2019

My Wife and I have just returned from a 4 day break at the Best Western De Havelet. The experience from start to finish was absolutely spot on. We booked one of their Romantic breaks as this was our 50th Wedding anniversary and I must say the room with Champagne roses and chocolates was absolutely great. We arrived at the hotel early but they told us they would make our room up while we had a cup of coffee in the Copenhagen bar. All the staff were very friendly and we where treated as though we were regular visitors. Nothing was too much trouble. Both restaurants were first class with delicious food and expert friendly service. It was such a wonderful experience that we decided we just have to return in the not too distant future.

BEST WESTERN D, General Manager at Best Western Hotel De Havelet, responded to this review
Thank you for taking the time to write such a wonderful review for our hotel and thank you for choosing Best Western Hotel De Havelet for celebrating such a special occasion as your 50th Wedding anniversary. We find your kind compliments regarding our team very rewarding, it is to my great satisfaction that you found each member of staff very friendly and the service they provided was up to your complete satisfaction. Also I'm glad that you enjoyed the food in our restaurants and I would be pleased to share your feedback with my team. We look forward to welcoming you back to Best Western Hotel de Havelet next time you decide to spend another holiday stay on our beautiful island. Kind Regards Gennaro Festivo General Manager

"First for Service & Customers"

5
jonathanbV6553HD, London, United Kingdom 14/08/2019

I have stayed (as a business user) many times over the past two years at the Hotel de Havelet and find the staff always welcoming and attentive to my needs. This is best typified by my huge disappointment each time I have had to stay somewhere else (even if a sister best western hotel).

"perfect"

5
Rachel S, . 13/08/2019

this is the best hotel I have ever stayed in . My husband says it all with the quote the answer is yes how can we help . The staff are excellent so good and helpful . The swimming pool is excellent and never busy . The breakfasts are excellent and the restaurant is also very good we will never forget the whiting we had in the restaurant cooked to perfection. And finally when the taxi we had booked to take us to the ferry did not arrive the manager in a calm manner sorted the situation and had a member of staff take us to the ferry port . Thankyou to all of you the best relaxing break ever.Will definatly return

BEST WESTERN D, General Manager at Best Western Hotel De Havelet, responded to this review
Thank you very much for your wonderful review and sharing your recent experience here on TripAdvisor. As we strive to provide a great experience to our Guests, I am delighted that you had a most enjoyable stay with us and the hotel facilities were up to your utmost satisfaction. Your kind compliments regarding the staff and the food in our restaurants are much appreciated. I will be happy to share your feedback with the entire team. I would like to thank you once again for staying at Best Western Hotel de Havelet and we look forward to welcoming you back hopefully in the near future. Kind Regards Gennaro Festivo General Manager

"Another excellent holiday at Hotel De Havelet"

5
Barbara S, Sheffield, United Kingdom 02/08/2019

Have been to this hotel many times and, amazingly, the standard never drops. All the staff, and I do mean all, are extremely friendly and courteous and do everything they can to ensure that you have a wonderful stay. Everywhere is clean and fresh, what more could you possible want. Having said that the sea could be about 10 degrees warmer but I cannot hold the hotel responsible for that!

BEST WESTERN D, General Manager at Best Western Hotel De Havelet, responded to this review
Thank you for taking the time to post your feedback on TripAdvisor following your recent stay at Best Western Hotel de Havelet. It is always a pleasure to welcome you back and we value your continued loyalty to our hotel. We find your kind compliments regarding our team very rewarding, it is to my great satisfaction that you found each member of staff friendly and the service they provided was up to your complete satisfaction. I will be delighted to share your feedback with the entire team. I would like to thank you once again for staying at Best Western Hotel de Havelet and we look forward to welcoming you back hopefully in the near future. Kind Regards Gennaro Festivo General Manager

"Couldn't have chosen better"

5
Paul D, Essex, United Kingdom 01/08/2019

Like everyone visiting a new destination other peoples review of the place is the starting point for most of us. Let me say without sounding boastful my Wife and I have stayed at some wonderful hotels around the World, Best Western De Havelet now joins that list. It really is a lovely hotel in a great location for sightseeing yet a peaceful retreat at the end of a busy day. Standing high above St Peter port it has a commanding view of the harbour and Castle and the bay with views towards Alderney and Sark. The hotel is immaculate and elegant having been the home of a prominent family it has some wonderful features that have been retained. Our room was superb with every need catered for, lovely bathroom and facilities. The two restaurants have different themes with the Copenhagen being modern and lively, the Wellington classy and more formal. The food in both was an excellent and vast choice, but proper fresh food with an open kitchen in the Copenhagen. The most important thing in any hotel, in my opinion, is the staff well here they score 10 out of 10 from the general manager down to the room maid the consistent attitude to please was obvious. I take this opportunity to thank them all again for making our short holiday such a joy. If you intend to visit Guernsey look no further you won't regret it

BEST WESTERN D, General Manager at Best Western Hotel De Havelet, responded to this review
Thank you for taking the time to share your recent holiday experience at Best Western Hotel de Havelet. It was a pleasure to have you as our Guest and I am delighted to read that you had a very enjoyable stay and our facilities were up to your complete satisfaction. I am pleased to hear that you were most impressed with the service you received from the staff and you have found your room comfortable and up to a very high standard. I would like to thank you once again for staying at Best Western Hotel de Havelet and I will be delighted to pass on your kind compliments to the team. We look forward to welcoming you back hopefully in the near future. Kind Regards Gennaro Festivo General Manager

"They've thought of everything!"

5
BJF4291, Reading, United Kingdom 21/07/2019

Lovely large room, and the biggest en-suite I have come across! Nothing missing, from an iron + ironing board, fan, and a box full of tea and coffee choices, plus biscuits and mints. Also dressing gowns, and a little washing line for wet swimwear over the bath :-) Oh and a fridge. Nothing was too much trouble, if you needed something it was there in minutes. The walk to town is ok but back up is a bit tough, going the longer way around is better. The free bus does not run all day, there is a gap in the afternoon.

BEST WESTERN D, General Manager at Best Western Hotel De Havelet, responded to this review
Thank you for taking the time to post your feedback on TripAdvisor following your recent stay at Best Western Hotel de Havelet. I am pleased to learn that you had an enjoyable stay and that the hotel facilities lived up to your expectations. Your kind comments regarding the team are much appreciated, I would be happy to share your feedback with the entire team. Once again, we appreciate you being our Guest and look forward to your return. Meanwhile we assure you of our personal attention always. Kind Regards Gennaro Festivo General Manager

"Excellent Hotel"

5
Bob s, Bristol, United Kingdom 20/07/2019

A recent stay at De havelet confirms that this is an excellent hotel. Our room was very clean, well appointed and quite spacious. Situated in the courtyard area it was a little dark and there was some noise from the upper rooms but this was not unduly intrusive. The leisure facilities are excellent and kept spotlessly clean.All the staff we met were polite and friendly. We enjoyed the table d hote menu each evening in the Wellington Boot restaurant. Therre was always a choice of 3 vegetables but, curiously, we were told that we could only select 1 item each from the 3. With greater attention given these days to eating more fruit & veg this seemed a strange situation.When queried Andy was quite emphatic- "one"! This is at odds from menu example on the hotel's web page so maybe things have changed since our visit. However this minor blip did not detract from a very enjoyable stay at de Havelet.

BEST WESTERN D, General Manager at Best Western Hotel De Havelet, responded to this review
Thank you for taking your time and sharing your recent experience here on TripAdvisor. It was a pleasure to have you as our Guests, and having read your feedback, I am delighted to hear that you had such an excellent stay and the service and the facilities lived up to your expectations. I was pleased to learn that you enjoyed the daily menus in the Wellington Boot restaurant and I would like to take this opportunity to apologise for the inconvenience you experienced regarding the side orders. I have taken your comments on board and this has now been rectified. Thank you for bringing it to my attention. We highly appreciate your kind compliments regarding our team, and it will be my pleasure to share your feedback with each and every one. Thank you for choosing to stay at our property and for your recommendation. We look forward to welcoming you back to Best Western Hotel de Havelet. Kind Regards Gennaro Festivo General Manager

"Guernsey Break"

5
User 19/07/2019

Great stay at the De Havelet, a lovely hotel. Restful and relaxing ambience,nice room excellent staff and food what more is there to say! A very minor point is that if you walk back to the hotel from St Peter Port it is a bit of a pull up hill that said the hotel provides a free mini bus shuttle service

BEST WESTERN D, General Manager at Best Western Hotel De Havelet, responded to this review
Thank you very much for your wonderful review! We appreciate you taking the time to post this review following your recent stay at Best Western Hotel de Havelet. It was a pleasure to have you as our Guest, and having read your feedback, I am delighted to hear that you had an enjoyable stay. I am also pleased to read that you enjoyed the food served in the restaurants and found the service provided by the staff excellent. It will be my pleasure to share your comments with the team and we look forward to welcoming you back. Once again, thank you for choosing to stay at our property and for your recommendation. Kind regards Gennaro Festivo General Manager

"Great break, peaceful location, friendly staff."

4
User 18/07/2019

Large twin room, sptlessly clean, quiet and comfortable. Within 10 minute stroll downhill of town, steep hill to walk back from town, but there was a shuttle bus, if needed, I found the route back past Victore Hugo's house, whilst 5 longer, was less steep and therefore easier to manage. The restaurants for breakfast and evening meal were both excellent, however if you are not a big eater, go for a small portion, as portion sizes are generous. The staff were helpful and freindly, which is great when you are staying on your own. Great place from which to explore tge island.

BEST WESTERN D, General Manager at Best Western Hotel De Havelet, responded to this review
Thank you very much for your review and sharing your experience here on TripAdvisor. I am delighted to learn that overall you had a pleasant stay and you enjoyed your meals in our restaurants. Your kind comments regarding the staff are much appreciated, I would be pleased to share them with the entire team. Once again, thank you for being our Guests. We look forward to welcoming you back to Best Western Hotel de Havelet hopefully in the near future. Kind regards Gennaro Festivo General Manager

"Outstanding"

1
Richard W, London, United Kingdom 16/07/2019

Exceptionally helpful staff and excellent food make this a very good hotel indeed. Room was clean and comfortable, service very good and the hotel transport into town both helpful and flexible. All hotel facilities well presented and attractive.

"A week just wasn't long enough..."

5
Tumbaparrot, London 16/07/2019

We were treated like royalty - and enjoyed meeting up with the long-standing staff. We are made to feel part of the family. Everyone, from front of house to housekeeping went out of their way to make sure our stay was perfect. Everyone had a smile and a friendly greeting to lift our spirits and show us they genuinely cared. Staff were universally fun and friendly, easy to get along with, and always keen to go the extra mile, regularly checking to see if we were having a good time. All rooms now have keycard access (not sure what the Duke of Wellington would have thought about these new-fangled ideas if he were to stay here again) and our rooms were recently renovated, but retained original features and a nod to the original charm of the old building. One room had walk-in shower and app-controlled air conditioning - so if that is important to you, it might be worth asking for a specific room when booking. There are two restaurants - the Wellington Boot and The Copenhagen - which is also a cocktail bar. There are two outdoor terraces for meals, afternoon tea, or coffee and drinks. All have great choice of starters, mains and desserts, with optional a la carte favourites for additional cost. Dishes were all really well cooked and presented - and not a single course, over seven days, failed to deliver on quality or taste. The breakfasts are also fantastic, with a wide selection of fruits, cereals, cold meats and cheeses, breads and pastries, as well as a large selection of cooked to order hot dishes. The coffee is also great - none of your wishy washy instant stuff. Restaurant and bar staff were friendly and went out of their way to accommodate requests which were not on the menu - including a fantastic birthday cake on one evening, and profiteroles 'just for us' on another, all expertly made by the hotel's amazing new pastry chef. Nothing was too much trouble and everyone seemed genuinely interested in making sure our stay was memorable and perfect in every way. The week really did go far too quickly and we can't wait to come again. Thank you to each and every member of staff for playing their part in giving us such a perfect holiday on a wonderful island.

BEST WESTERN D, General Manager at Best Western Hotel De Havelet, responded to this review
We appreciate you taking the time to post this lovely review following your recent stay at Best Western Hotel de Havelet. It is always a pleasure to welcome you back and we value your continued loyalty to our hotel. Having looked at your high scores and reading your brilliant feedback, I am delighted to hear that you had such an excellent stay and the facilities lived up to your expectations. Thank you also for sharing your feedback regarding the food, the service and your allocated rooms, I am pleased to learn this was up to your liking. I appreciate your kind compliments regarding the team and I am pleased to hear that you are made to feel at home and part of our family. It is always great to have you. It will be my pleasure to share your feedback with the team and would like to thank you once again for your recommendation. We all look forward to welcoming you back to Best Western Hotel de Havelet in 2020. Kind regards Gennaro Festivo General Manager

"One of the best hotels I have stayed in"

5
tim m, Mansfield, United Kingdom 13/07/2019

Like other reviewers have pointed out, how this hotel is only a 3star is a mystery. The quality of the staff/food/rooms/facilities/views... everything... deserves far more. Our break was unfortunately cut short by family illness, but we will be returning to do so many others things we had planned on the island - and just to relax at the superb hotel. From the first booking enquiry, to our welcome on arrival and experience throughout the five days, we were amazed by the 100% warm welcome/attentiveness of the staff at just the right level. The food in the two restaurants, each with their own character and different ambience, is very very good. If you are thinking of going to St Peter Port, this is THE place to stay. Yes it is a short walk up a steepish hill, but it is not too strenuous for the average person - and if you are not the average person, there is a free courtesy bus from the hotel. The views from the terrace area and Wellington Boot restaurant are fabulous. Guernesy offers so much for visitors and a variety of landscapes. And that is before you take the boat across the water to Herm (PARADISE) and Sark.

BEST WESTERN D, General Manager at Best Western Hotel De Havelet, responded to this review
Thank you very much for posting this wonderful review following your recent stay at Best Western Hotel de Havelet! It was a pleasure to read your review and I am glad that you enjoyed your stay with us. Our team is especially pleased that our heartfelt hospitality and the comfort of the room have met your complete expectations. Thank you also for sharing your feedback regarding the food in the restaurants, I am pleased to learn this was also up to your utmost satisfaction. We find your comments regarding the staff very rewarding and I will be delighted to share your feedback with each member of the team. Once again, thank you for your feedback and for your recommendation. We all look forward to welcoming you back to Best Western Hotel de Havelet hopefully in the near future. Kind regards Gennaro Festivo General Manager

"Guernsey Lovers"

5
Marjorie G, Bedford, United Kingdom 12/07/2019

We have visited Guernsey many times over the years, and this hotel proved to be our best experience ever!! From the Manager, Reception and Restaurants staff right down to the chamber maid, everyone made us feel welcome and valued, and took care of all our needs in a cheerful and friendly manner. The hotel itself is beautifully presented....and spotlessly clean throughout, with great swimming pool and sauna facility plus very well laid-out terraces and gardens (a couple more chairs/tables on the 'upper reaches' of the lawn would not go amiss). Regarding the food.....delicious offerings in both restaurants at breakfast, lunch and dinner, and good choices of wine, etc. We didn't even mind the steep trudge up from the harbour on our elderly legs and will hopefully be back next year. Not telling...but Reception know our favoured room!!

"Return visit was as good as expected"

5
gemorris2017, Cannock, United Kingdom 11/07/2019

We had experienced a very good stay at Hotel de Havelet last year and had no hesitation in returning. This time we upgraded to a superior room which was well worth th small additional expence. The hotel is very well fitted and maintained, has pleasant relaxing gardens and patio areas, an excellent pool and sauna complex. There is a very good restaurant with well prepared meals with a good menu choice and well worth the value of being on half board. It also provides a full choice of cooked and cold breakfast items. In addition to the Wellington restauarant there is the Copenhagan bar open most of the day serving a range of bar food and drinks either indoors or on the patios. The hotel occupies a good position, with pleasant views over th harbour from the restaurant. Although in walking distance of the harbour and town there is a short steep hill to the promenard, or a longer but less steep walk as well. There is, however, also a free courtesy bus if required. We found all the staff in both the hotel and restaurant friendly and helpful. We stayed in room 34 overlooking the garden

"2 nights in july 2019"

5
User 11/07/2019

It was really cool ! With great professionnal services. Morning lunch was excellent and the room was perfect. One thing is a little bit heavy and irritating : the engravings of Trafalgar scenes all along the strair to the room. Is it british humour or provocation ? Fortunately Victor Hugo is very present in the town, and his genius put the things in higher perspective... Sincerely, EP

"Great staff, prison cell room, very clean"

3
User 10/07/2019

Staff were very friendly at reception and in the bar/breakfast. Room was more like a prison cell with single bed in the corner, a wardrobe too smelly to use and no air conditioning. Rooms were very clean though.

BEST WESTERN D, General Manager at Best Western Hotel De Havelet, responded to this review
Thank you for your feedback following your stay at Best Western Hotel de Havelet. Your business is very important to us and we value your feedback. As we take great pride providing our Guests with the best service possible and we ensure that everyone leaves with a great experience, I was very disappointed to read your comments and to learn that your room was not up to your liking. Please do not hesitate to contact us directly if you wish to stay at our hotel, so that we can offer you a different room that lives up to your expectations. At the same time, I appreciate your kind compliments regarding the staff and the cleanliness and it will be my pleasure to share it with the entire team. We hope to have the opportunity to welcome you back to Best Western Hotel de Havelet in the future. Meanwhile we would like to remain at your service. Kind regards Gennaro Festivo General Manager

"Amazing hotel with wonderful views and service"

5
Toby W, Cambridge, United Kingdom 09/07/2019

Firstly you have to wonder at the people who hand out the stars. This is listed as a 3 star hotel. It is considerably better than many 5 stars I have stayed in. The hotel has a wonderful 1930's feel to it, very Agatha Christie. The rooms are beautifully decorated with nice furnishings and spotlessly clean. The shower was really powerful and the views from our room was superb down to the sea. The indoor pool and spa was also very stylish and well laid out. Now on to the two real stars of this hotel, the food and the staff. The food is simply stunning, the chateaubriand was one of the best I have ever eaten. The crab on toast so fresh and packed with flavour, I really could go on as they had so many amazing dishes. They have a really well stocked cellar with good variety. The staff just could not have been friendlier and tried all the time we were there to ensure we had all we wanted. The position of the hotel is up a hill about 5 mins from the centre so the views over the sea are beautiful from its terrace. Its a great spot to explore the island from and we would definitely recommend this hotel and we will definitely return. If you are planning to eat in the restaurant on a Friday or Saturday night of your stay book in advance as the locals also know how good the food is.

BEST WESTERN D, General Manager at Best Western Hotel De Havelet, responded to this review
Another glorious review, thank you very much! We appreciate you taking the time to post this lovely review following your recent stay at Best Western Hotel de Havelet. It was a great pleasure to read your review and I am glad that you enjoyed your stay with us. Our team is especially pleased that our heartfelt hospitality and the comfort of the room have met your complete expectations. Thank you also for sharing your feedback regarding the food in the Copenhagen Bar & Grill, I am pleased to learn this was up to your liking. We find your comments regarding the staff very rewarding and I will be delighted to share your feedback with each member of the team. Once again, thank you for your feedback and for your recommendation. We all look forward to welcoming you back to Best Western Hotel de Havelet hopefully in the near future. Kind regards Gennaro Festivo General Manager

"Excellent staff, pleasant hotel"

5
HelenGMcr, Manchester, United Kingdom 03/07/2019

I am awarding the full five stars in particular due to the excellent staff at this hotel. Nothing was too much trouble - check-in and check-out were quick and smooth, and everyone was so friendly, including the reception team, the housekeeping team, and the guys in the bar/restaurant for both breakfast and dinner. The breakfast service was efficient every day for the week we stayed, which is much appreciated when you have a busy day planned! Also it was available from 7am to 10am every day, which is great if you need to be out early or fancy a lie-in. The hotel laid on excellent facilities and services, from the refreshments tray in the room (free chocolate mints!!) to the pool and the complimentary shuttle bus - Mick the driver was extremely helpful when taking us and another couple to the ferry port for a day trip to Sark. We had a superior room which had a very large and comfortable bed - probably one of the best we have slept in, in any hotel. There was also a fan which was appreciated due to the warm weather, a cool TV, an iron/board, hairdryer and lovely toiletries including body lotion. There was an honesty fridge near the room which also offered some free toiletries if you had forgotten any of the basics. The rooms were very clean and the hotel felt well maintained and cared-for throughout. Agree with others that the location, on a steep hill, made the walk back somewhat challenging! However a taxi from the rank by the clock tower in St Peter Port was around £7; also we had a hire car which we used often, so this helped - incidentally there is plenty of free parking in the hotel grounds. We would absolutely recommend this hotel as a quiet and friendly place to stay.

"Superb hotel with great staff"

5
KXN_87, London, United Kingdom 28/06/2019

The rooms were very spacious and had a very wide range of amenities which was a pleasant surprise. For a 3 star hotel this is definitely one of the best I have ever been to and I would have no hesitation in returning. The Copenhagen restaurant and bar is also excellent and well worth a visit with great vegetarian options.

BEST WESTERN D, General Manager at Best Western Hotel De Havelet, responded to this review
Thank you for taking the time to post your feedback on TripAdvisor following your recent stay at Best Western Hotel de Havelet. I'm very pleased to learn that you had a lovely stay with us and that the hotel facilities lived up to your utmost satisfaction. I am also thankful for your kind words regarding our Copenhagen Bar & Grill and the vegetarian options we offer. It was our pleasure having you here and we look forward to welcoming you back to Best Western Hotel de Havelet hopefully in the near future. Kind Regards Gennaro Festivo General Manager

"Good hotel - well located, very friendly staff"

4
ordinarypunter2015, Manchester, United Kingdom 26/06/2019

Regular visitor to this hotel for overnight business trips. It's well located and very nice, with its own swimming pool and a choice of eating in the bar or the restaurant. the staff are exceptionally friendly and helpful. One tip (if you are up for it) is a morning swim in the seawater swimming pools that are a short walk away!

BEST WESTERN D, General Manager at Best Western Hotel De Havelet, responded to this review
Thank you for taking the time to post your feedback on Tripadvisor following your recent stay at Best Western Hotel de Havelet. Your continued loyalty to our hotel is greatly appreciated and I'm very pleased to learn that you keep enjoying your stay with us. Your kind compliments regarding the team is invaluable and I am delighted to learn that you found their service exceptional. It will be my pleasure to share your feedback with each and every one. We look forward to welcoming you back to Best Western Hotel de Havelet. Kind Regards Gennaro Festivo General Manager

"June Holiday"

5
User 21/06/2019

Staff were very friendly and helpful. Check in was easy, Our room was spacious with an en suite which had the shower over the bath. There was also a very large double bed!, There was no Balcony or terrace and door opens to the walkway around a small central courtyard. The Hotel is situated up a steep hill which means there is good views over Castle Cornet and the sea. The Hotel does run complimentary shuttle bus to the town center although we always walked it. This was our first visit to Guernsey and would certainly stay at De Havelet again should we come back.

BEST WESTERN D, General Manager at Best Western Hotel De Havelet, responded to this review
Thank you for taking the time to post your feedback on Tripadvisor following your recent stay at Best Western Hotel de Havelet. I'm pleased to hear that you enjoyed your stay with us and found your room perfect. I am also thankful for your kind words regarding our staff, it will be my pleasure to share your feedback with each and every one of them. It was our pleasure having you here and we look forward to welcoming you back to Best Western Hotel de Havelet hopefully in the near future. Kind Regards Gennaro Festivo General Manager

"A good hotel with very friendly, helpful staff"

5
DJD_one, Colchester, United Kingdom 21/06/2019

Stayed here for 5 nights in a superior room. The room was well equipped with complimentary tea/coffee, daily fresh fruit, slippers, dressing gowns. Staff were very friendly and helpful. The hotel is located at the top of a hill overlooking St Peter Port. A nice easy walk down into town but a climb back up the hill. The hotel offers a complimentary mini bus to and from the town at various times of the day. A lovely indoor swimming pool with jacuzzi, sauna and steam room. Very clean and towels provided. The bar was fine. My wife and I are both vegetarian. Copenhagen Restaurant, which is at the bar, had a reasonable menu BUT a little limited for vegetarians. Wellington Restaurant, which is upstairs, offered no vegetarian meals, which was very disappointing. Breakfast was fine - the usual choice of cereal, fruit etc and then a choice of cooked breakfast. It would have been nice if the breakfast varied on a daily basis a little more - e.g. changing the selection of fresh fruit offered Rated this hotel as 5* but would only rate the food offered suitable for vegetarians as 3*.

BEST WESTERN D, General Manager at Best Western Hotel De Havelet, responded to this review
Thank you for choosing Best Western Hotel de Havelet for your stay and sharing your valuable review here on TripAdvisor. I am delighted to read you had a wonderful stay with us! I am pleased to learn that you have found your room well equipped and comfortable and also enjoyed the spa facilities. Your kind compliments regarding the team are invaluable and it will be my pleasure to share it with each and every one. Thank you also for sharing your thoughts regarding the vegetarian options in our restaurant we will certainly use your feedback to implement improvements and offer more choices in the future. I am pleased to see that this has not spoilt your overall experience and we truly appreciate your high scores and recommendation. Once again, we thank you for choosing Best Western Hotel de Havelet for your recent stay and we look forward to welcoming you back in the future. Kind Regards Gennaro Festivo General Manager

"Summer Break"

5
davieslyndon, Cardiff, United Kingdom 20/06/2019

Having visited Guernsey many times,it was easy to choose the ideal hotel for a weeks holiday.Based on previous visits it was Hotel De Havelet again.A superb hotel in all aspects,this stay was excellent.From check in there is a positive feel & warm ambience which lasts for the duration.My bedroom was very clean & well appointed,complete with turn down service.The pool & spa was. bright,clean & very well maintained,an ideal place to spend a few hours on rainy afternoons. I dined in both the Copenhagen & The Welly Boot, very good menu choice in both,with food quality & service superb.The hotel is very well managed & reflects in positive attitudes & motivation within the staff teams..Nothing is too much trouble to meet guest needs ,which is very gratifying. The hotel is on a hillside which provides great views of Havelet Bay ,Castle Cornet & Herm Island ,use the courtesy mini bus service to Town and back if the walk is too challenging.Again,for me an excellent holiday ,I will return in October to continue the pleasure.

BEST WESTERN D, General Manager at Best Western Hotel De Havelet, responded to this review
Thank you for taking the time to post your feedback on Tripadvisor following your recent stay at Best Western Hotel de Havelet as returning guests. I'm very pleased to learn that you had an enjoyable stay with us and that the hotel facilities lived up to your utmost satisfaction. I am delighted to hear you felt welcomed and loved our restaurants. Also, I am thankful you acknowledged the positive attitude of our staff, it will be my pleasure to share your feedback. It was our pleasure having you here and we look forward to welcoming you back to Best Western Hotel de Havelet hopefully in the near future. Kind Regards Gennaro Festivo General Manager

"Fantastic hotel, great location (for the fit and able)"

5
User 18/06/2019

This is a fantastic hotel with great staff who make you feel very welcome. The hotel is at the top of a hill which afford you lovely views of Castle Cornet, and is in a convenient location to explore.

"Our fourth stay at the De Havelet and hopefully not our last!"

5
margaretjo, Spalding 17/06/2019

We have just stayed at the Hotel de Havelet for the fourth time and, as on the previous three occasions, it did not disappoint! The hotel is warm, welcoming and comfortable, the cuisine is of a very good standard and the De Havelet team is a delight - nothing is too much trouble and each member of the team will go the extra mile to provide a high level of service at all times. We feel completely at home and we know that we are going to have a great time!

BEST WESTERN D, General Manager at Best Western Hotel De Havelet, responded to this review
Thank you for taking the time to post your feedback on Tripadvisor following your recent stay at Best Western Hotel de Havelet as returning guests. I'm very pleased to learn that you had an enjoyable stay with us ,that the hotel facilities lived up to your utmost satisfaction and that you felt “at home”. I am thankful for your kind compliments regarding our cuisine and our staff, it will be my pleasure to share your feedback with each and every one of them. It was our pleasure having you here and we look forward to welcoming you back to Best Western Hotel de Havelet hopefully in the near future. Kind Regards Gennaro Festivo General Manager

"Excellent hotel"

5
Harrisfamily65, Ipswich, United Kingdom 13/06/2019

This was my second time staying in this hotel. Room was very clean and well equipped, the hotel staff were very friendly and helpful, and the full English breakfast was excellent. Really good value for money.

"fabulous 11 nights stay at the De Havelet"

5
Sporting115, Bromsgrove, United Kingdom 10/06/2019

Exceptional hotel and facilities with a glorious view of the harbour and castle Cornet. We enjoyed fabulous meals in both the Wellington boot and the Copenhagen restaurants. All the management and staff at the De Havelet and the onsite restaurants made our stay very special and memorable, through their wonderful care and attention to detail,carried out in a professional, but also friendly manor. We would highly recommend this hotel and hope to return soon.

BEST WESTERN D, General Manager at Best Western Hotel De Havelet, responded to this review
Thank you for taking the time to post your feedback on Tripadvisor following your recent stay at Best Western Hotel de Havelet. I'm very pleased to learn that you had an enjoyable stay with us and that the hotel facilities lived up to your utmost satisfaction. I am pleased you enjoyed the view from our terrace and I am thankful for your kind compliments regarding our restaurants and staff, it will be my pleasure to share your feedback. It was our pleasure having you here and we look forward to welcoming you back to Best Western Hotel de Havelet. Kind Regards Gennaro Festivo General Manager

"Great Hotel"

5
Sue B, Basildon, United Kingdom 10/06/2019

We stayed for 4 nights in June 19. The hotel was very clean, room large and spacious. Reception staff very friendly and helpful. We ate twice in the Copenhagen Restaurant and the food was amazing and service great. The only downside is the hill into town. The walk down was ok, but as I am on a walking stick, I did find the walk up difficult and found I was very breathless, but for anyone who is fit it is do-able. The view from the hotel over the sea and Castle Comet is great,

BEST WESTERN D, General Manager at Best Western Hotel De Havelet, responded to this review
Thank you for taking the time to post your feedback on Tripadvisor following your recent stay at Best Western Hotel de Havelet. I'm very pleased to learn that you had an enjoyable stay with us and that the hotel facilities lived up to your utmost satisfaction. I am delighted to hear you found our reception friendly and helpful, and I'm thankful for the kind compliments regarding our Copenhagen Bar & Grill, it will be my pleasure to share your enthusiastic feedback. It was our pleasure having you here and we look forward to welcoming you back to Best Western Hotel de Havelet. Kind Regards Gennaro Festivo General Manager

"Beautiful hotel"

5
David D, London, United Kingdom 06/06/2019

The hotel is in a stunning location overlooking the harbour with lots of outside space to sit, eat or drink in good weather. The room I stayed in was perfect with a balcony with sea view. Staff are extremely friendly and welcoming.

"Excellent. We will certainly recommend"

5
buttercupLancashire, lancashire 02/06/2019

One of the best hotels we have stayed at, Staying 7 nights really put it to the road test. The staff were obliging and pleasant. The room was modern and exceptionally clean and had a few nice touches that we didn't expect (I won't tell you what as it will spoil the surprise). The view from the restaurant was stunning. We dined at both restaurants and all meals were excellent. There is a bit of a climb up to the hotel but if you ask at reception there is a slightly easier way and there is always a cutesy bus if you have problems. We enjoyed the use of the swimming pool and most of the time had it to ourselves. A very enjoyable holiday and hope to return in the future.

BEST WESTERN D, General Manager at Best Western Hotel De Havelet, responded to this review
Thank you for taking the time to post your feedback on Tripadvisor following your recent stay at Best Western Hotel de Havelet. I'm very pleased to learn that you had an enjoyable stay with us and that the hotel facilities lived up to your utmost satisfaction. I am pleased you enjoyed our pool area and I am delighted to hear your kind compliments regarding our restaurants and our staff, it will be my pleasure to share your feedback. It was our pleasure having you here as returning guests, we look forward to welcoming you back to Best Western Hotel de Havelet. Kind Regards Gennaro Festivo General Manager

"Absolute saviours. "

5
Sceptical-snobbery, Redhill, United Kingdom 30/05/2019

Planned to stay a single night on business. On my return to the UK my flight was cancelled due to bad weather. In a bit of panic I called the hotel and they found me a room. On arrival for the second (unplanned) night the staff were extremely accommodating and understanding; they even washed my shirt so I had some clean clothes for the next day. The hotel is a very nice hotel. However, it was the service of the staff that made this an excellent stay, rather than just a very good one. Will definitely return.

BEST WESTERN D, General Manager at Best Western Hotel De Havelet, responded to this review
Thank you for taking the time to post your feedback on TripAdvisor after your recent stay. I am delighted to know that you found our service excellent and I'm grateful for your kind words regarding our staff, I will share your enthusiastic feedback with them. We do appreciate you being our guest and we look forward to welcoming you back to Best Western Hotel de Havelet hopefully in the near future. Kind Regards Gennaro Festivo General Manager

"The excellence continues"

5
abcoldgit, Warwickshire 21/05/2019

Having stayed here several times, this hotel has become the yardstick by which we judge others and few of them come anywhere close. We have visited hotels with similar or higher ratings and been disappointed by the lack of facilities, inferior fixtures and fittings and quality of food offerings compared to here. However, the greatest strength is the staff. The tone is set by management and followed by all the staff. You can rely on a smile and a cheerily appropriate greeting whenever you encounter them. Nothing is too much trouble for them whether it is a simple request for a small change to the menu or something more involved. It all gets done promptly and willingly.

BEST WESTERN D, General Manager at Best Western Hotel De Havelet, responded to this review
Thank you for posting your feedback on Tripadvisor following your recent stay at Best Western Hotel de Havelet. I'm very pleased to learn that you had an enjoyable stay with us and that the hotel facilities lived up to your utmost satisfaction. I am delighted to hear your kind compliments regarding our staff, it will be my pleasure to share your feedback with each and every one. It was our pleasure having you here as returning guests, we look forward to welcoming you back to Best Western Hotel de Havelet. Kind Regards Gennaro Festivo General Manager

"Stunning views over St. Peter Port wonderful hotel service was exceptional"

5
Ajahn, Geelong 20/05/2019

This hotel is real luxury with it's beautiful large rooms and decor.It also boasts a gym and heated indoor pool surrounded by lovely gardens. The reception staff were helpful and friendly and the breakfast was excellent and included buffet style and a freshly cooked hot menu.This room is quite stunning with large windows overlooking St.Peter Port.The room we had was a superior double and offered a free turn down service at night with a delicious chocolate on our pillow.We really enjoyed this luxury hotel and highly recommend it to all visitors to Guernsey.It is a bit of a walk into town and uphill on the way back but this will give you some nice exercise for the day and keep you fit.

BEST WESTERN D, General Manager at Best Western Hotel De Havelet, responded to this review
Wow, another glorious review! We thank you for your very thoughtful comments, recognition of our services and as well as highly recommending our Best Western Hotel de Havelet to other travellers. It was a great pleasure to read your review and I am glad that you enjoyed your stay with us and that the hotel facilities met your expectations. Thank you also for sharing your feedback regarding the breakfast, I am pleased to read that the food and service provided was up to your liking. We find your comments regarding the staff very rewarding and I will be delighted to share your feedback with each member of the team. Once again, thank you for choosing to stay at our property and for your recommendation, we all look forward to welcoming you back to Best Western Hotel de Havelet hopefully in the near future. Kind regards Gennaro Festivo General Manager

"DJPS"

5
418sheila, Eastbourne, United Kingdom 20/05/2019

We have just returned from another holiday at the Havelet. As always the staff were very friendly and helpful and could not have made our stay more enjoyable. Two members of our family came with us this time and they thought the hotel was excellent in every way including the food, the room, the swimming pool complex and the friendliness of the staff. We have stayed in quite a few Best Western hotels and this hotel beats them all. Carry on the good work and the four of us will be back again at Christmas. .

BEST WESTERN D, General Manager at Best Western Hotel De Havelet, responded to this review
Thank you for taking the time to share your most recent holiday experience at Best Western Hotel de Havelet. It is always a pleasure to have you as our Guests and I am delighted to read that you and your Family had a very enjoyable stay and our facilities were up to your complete satisfaction. I am pleased to hear that you were most impressed with the service you received from the staff and you feel that this is the best Best Western hotel you have stayed in. I will be delighted to pass on your kind compliments to the team and we look forward to welcoming you back in December. I would like to thank you once again for your continued loyalty to our hotel and for your recommendation! Kind Regards Gennaro Festivo General Manager

"Excellence guaranteed"

5
NollySW, Colyton, United Kingdom 19/05/2019

Have stayed at the hotel several times and always been satisfied and impressed with the friendly welcome and service provided by all the staff from the top down. Rooms are spotless and all amenities first rate. Nothing is too much trouble in making your stay memorable for the right reasons.

BEST WESTERN D, General Manager at Best Western Hotel De Havelet, responded to this review
Thank you very much for your review and sharing your recent experience here on TripAdvisor. As we strive to provide a great experience to all our Guests, I am delighted that you had a most enjoyable stay with us and the hotel facilities were up to your utmost satisfaction. I am especially pleased to read your kind compliments regarding members of the staff and as always I will share your feedback with each and every one of them. We do appreciate you being our Guest and we look forward to welcoming you back to Best Western Hotel de Havelet hopefully in the near future. Kind Regards Gennaro Festivo General Manager

"Great Hotel"

4
jackiecullompton, cullompton 17/05/2019

Stayed from Friday to Monday, all staff are a credit to this hotel, very efficient, nothing to much trouble, we liked the idea of coffee, tea, biscuits and chocolate left in the room with the added touch of complimentary turn down at night. Lovely swimming pool with towels provided. The food was lovely. Would definitely recommend this hotel, and we will be returning.

BEST WESTERN D, General Manager at Best Western Hotel De Havelet, responded to this review
Thank you for taking the time to post your feedback on TripAdvisor after your recent stay. I am delighted to know that you had an enjoyable stay with us, also very pleased you appreciated our room facilities and the turndown service. I'm grateful for your kind words regarding our staff, I will share your enthusiastic feedback with them. I'm pleased to hear that you enjoyed our food. We do appreciate you being our guest and we look forward to welcoming you back to Best Western Hotel de Havelet hopefully in the near future. Kind Regards Gennaro Festivo General Manager

"Excelent"

5
User 16/05/2019

Everything in the hotel is to a high standard and the staff are excellent, always cheerful and keen to help. We chose the location because we thought we could walk into St Peter port in the evening and sample the restaurants there. On the fist night we went to the hotel's Wellington Boot restaurant and didn't venture any further for the next 8 nights. It wasn't the walk that was the problem, it was because the food was so good). Several guests we spoke to were returning visitors to the hotel and it easy to understand why.

"Great hotel for food and customer service"

5
NickyandAnthony, Gloucestershire, United Kingdom 08/05/2019

The hotel staff were very welcoming and nothing was to much trouble. Rooms are spacious, clean and comfortable. Excellent food and service. The restaurant has amazing sea views. Courtesy bus into town.

BEST WESTERN D, General Manager at Best Western Hotel De Havelet, responded to this review
Thank you for choosing Best Western Hotel de Havelet for your stay and sharing your valuable review here on TripAdvisor. I am delighted to read you had a wonderful stay with us! I am pleased to learn you enjoyed the food in our restaurants and you have found the views amazing. All feedback is shared with the team and we feel extremely proud you think so highly of our hotel and found everything to be perfect! Once again, we thank you for your kind compliments and look forward to welcoming you back in the future. Kind Regards Gennaro Festivo General Manager

"My home from home"

5
CathyG265, London, United Kingdom 04/05/2019

I stay at the de Havelet at least once a fortnight for work, and often more frequently, commuting from London. I've tried many other hotels on the island, some of which are lovely, but for me this one has the very best combination of comfort, service and location. I particularly like the fans in every room, the fruit bowl, the lovely tea chest with chocolates and biscuits, and the truly excellent value breakfast (particularly if you book in advance, but even if you don't manage to do that). Finally, others have mentioned the wonderful staff, and I wholeheartedly agree. Nothing is too much trouble. Altogether, brilliant value for money and a place where I enjoy returning each week!

BEST WESTERN D, General Manager at Best Western Hotel De Havelet, responded to this review
Thank you for taking your time to post such an enthusiastic review about our hotel. It's a real pleasure reading your appreciation for the facilities, the service and the team. I will be delighted to share your feedback with the staff. We do appreciate you being our returning guest and we look forward to welcoming you back to Best Western Hotel de Havelet. Kind Regards Gennaro Festivo General Manager

"Excellent standards maintained"

5
Ian5982, Bognor Regis, United Kingdom 02/05/2019

We had stayed at this hotel early last year and were looking forward to this short break, especially to see if the standards and enjoyment would be as good as before. We were very pleased to find out that they were, right from the welcoming at Reception through to eating at the Wellington/Copenhagen. We were in a different room this time and were very pleased that all aspects of the room were perfectly good for us. It was very warm when we first went in, maybe due to the fact we were right at the top of the hotel but once the air conditioning got going the comfort of the room was excellent. All facilities were as expected and the housekeeping of the room every day was excellent. We had no noise problems (maybe as we were at the top) and had no trouble sleeping. We had thought of locking ourselves in the room to stay longer but in the end we very reluctantly checked out. But we will be back!

BEST WESTERN D, General Manager at Best Western Hotel De Havelet, responded to this review
Thank you very much for your fabulous review! We very much appreciate you taking the time to post this review following your recent stay at Best Western Hotel de Havelet. It was a pleasure to have you as our Guests, and having read your detailed feedback, I am delighted to hear that you had such an excellent stay and the service lived up to your expectations. I am especially pleased that our hospitality and the comfort of your room have met your complete expectations. Our aim is to provide our customers the best service they deserve and therefore we are truly honoured you think so highly of us, and consider the team to be one of the best you have experienced anywhere! Thank you for choosing to stay again at our property and for you recommendation. We look forward to welcoming you back for another great visit! Kind regards Gennaro Festivo General Manager

"Lovely hotel"

5
tyrwhittali, London, United Kingdom 24/04/2019

Just come back from a stay at the De Havelet and I was really impressed. Whilst the accommodation was up to a good standard, what really impressed me was the staff. All the staff couldn't have been more helpful, from the check-in staff to the shuttle bus driver who made sure I didn't get wet in the rain.

BEST WESTERN D, General Manager at Best Western Hotel De Havelet, responded to this review
Thank you for your great comments and especially for taking the time to post them on TripAdvisor after your recent stay. Your kind compliments regarding the team are invaluable and I will be pleased to share it with each member of staff and especially to our bus driver Mick. We do appreciate you being our guest and we look forward to welcoming you back to Best Western Hotel de Havelet hopefully in the near future. Kind Regards Gennaro Festivo General Manager

"Will be returning"

5
User 23/04/2019

This is our first visit, having stayed in 4 other hotels on the island I have to say this was the one I will return to. The staff on reception are helpful and always smiling. The rooms are spotless and the facilities are good. Its an excellent location for the short walk to town. Up hill on the way back, but there is also a bus provided by the hotel to help with this. They really have thought of everything. Really looking forward to our trip again next year.

BEST WESTERN D, General Manager at Best Western Hotel De Havelet, responded to this review
Thank you very much for sharing your experience at Best Western Hotel de Havelet. It was a pleasure to have you as our returning Guests and we very much appreciate your business and value your feedback. Having looked at your scores, I am delighted to learn that you had an enjoyable stay with us and the hotel facilities lived up to your satisfaction. I would be pleased to share your feedback with my team. Thank you once again for being our Guest and we look forward to welcoming you back to Best Western Hotel de Havelet in the future. Yours sincerely, Gennaro Festivo General Manager Best Western Hotel De Havelet

"Special occasion"

5
User 19/04/2019

Happy experience, lovely room. Excellent amenaties. Staff all very helpful. Swimming pool heavenly with a Jacuzzi. Service in the Wellington Boot restaurant extremely good and food well presented and delicious.

BEST WESTERN D, Assistant Manager at Best Western Hotel De Havelet, responded to this review
Thank you very much for taking your time and writing such a nice review. We're very pleased to hear your kind compliments about the staff, the pool area, the hotel amenities and our Wellington Boot Restaurant, we'll gladly share your feedback. Thank you very much for choosing Hotel de Havelet once again, it was a pleasure having you as returning guests. We look forward to welcome you here, hopefully in the near future. Kind Regards Sandis Zile Assistant Manager

"Excellent yet again"

5
Rick N, Tutbury, United Kingdom 19/04/2019

Our third visit, this one being a 10 year anniversary - as excellent as on the other occasions, although the walk back up the hill takes a little effort (you can always take the hotel coach). Superb setting with excellent staff providing a superb service at all times.

BEST WESTERN D, Assistant Manager at Best Western Hotel De Havelet, responded to this review
Thank you very much for choosing hotel de Havelet to celebrate such a special occasion as your 10th wedding anniversary. We're very pleased to hear your kind compliments about the staff and to learn you had an enjoyable stay, we'll gladly share your feedback. Thank you very much for choosing Hotel de Havelet once again, it was a pleasure having you as returning guests. We look forward to welcome you here, hopefully in the near future. Kind Regards Sandis Zile Assistant Manager

"Another excellent stay"

5
Daydream00345757025, St. Clement, United Kingdom 15/04/2019

I cannot recommend this hotel highly enough, when we come to Guernsey we always stayed here having stayed previously at the Richmond, OGH and St Pierre, we much prefer the atmosphere and welcome at the Havelet. The staff are always attentive and helpful. Nothing seems too much trouble. The internet is always working, food is excellent and very well priced and a quick walk into town, although the walk back is a bit of a killer! Only downside for us was that the twin room we booked (no 16) had very small single beds length wise - probably better suited to children.

BEST WESTERN D, General Manager at Best Western Hotel De Havelet, responded to this review
Thank you for taking the time to write such an amazing review about our hotel. I am pleased to hear that overall you had a very enjoyable stay and your kind compliments about our staff are very much appreciated, it will be our care to share your feedback. Thank you also for appreciating our restaurant and the quality of the food. We look forward to welcoming you back in the future. Kind Regards Gennaro Festivo General Manager

"Excellent Again"

5
Brixham23, Lancashire, United Kingdom 11/04/2019

We've been visiting the hotel for 10 years and have seen many changes and improvements to the hotel over the years. However, what hasn't changed and certainly needs no improvement, is the attitude of all the staff at all levels. The moment you arrive and receive a warm welcome from Kati and her reception staff, it's like returning to spend time with old friends. The rooms are comfortable and exceptionally clean. The food in both restaurants is of a consistently high standard, as is the service provided by Atilla and his team. Gennaro is always on hand to chat to guests to ensure that all is well. Everything was just perfect and the hard part was leaving!

BEST WESTERN D, Assistant Manager at Best Western Hotel De Havelet, responded to this review
Wow, another 5* review! We are incredibly grateful to your kind words of appreciation. It was a great pleasure to read your detailed review and I am glad that you enjoyed your stay with us once again. I am pleased to learn that the room was up to your liking and you have found the food in our restaurants of a high standard. We find your kind compliments regarding our team very rewarding, it is to my great satisfaction that you found each member of staff friendly and the service they provided was up to your complete satisfaction. Thank you for choosing to stay again at our property and for your recommendation. We look forward to welcoming you back for another great visit! Meanwhile we assure you of our personal attention at all times. Kind Regards Sandis Zile Assistant Manager

"Great place to stay"

5
BlackLabradorMan, Wincanton, United Kingdom 05/04/2019

Was very lucky to be put in this hotel again. Rooms are really good and well stocked. Water bottles are refreshed when necessary. All the staff are really helpful and friendly. Spa is very welcome after work too. If you don't have a car you do feel as if it's too much trouble to go out again, especially after a day's work, but that's mainly because of the hills up to the hotel - but that's fine. Onsite restaurant is excellent. Would love to come back for a leisure stay. Great views from the restaurants and car park. Oh if the times work for you there is a free bus service, and a free Island tour

BEST WESTERN D, General Manager at Best Western Hotel De Havelet, responded to this review
Thank you for taking the time to write such a great review for our hotel. I am pleased to hear that overall you had a very enjoyable stay and your kind compliments about our staff are very much appreciated, it will be our care to share your feedback. Thank you also for appreciating our restaurant, our Pool area and your room. We look forward to welcoming you back in the future. Kind Regards Gennaro Festivo General Manager

"Great hotel close to town"

5
ren_nz, Edinburgh, United Kingdom 03/04/2019

I stayed here for a second time while visiting friends. The hotel is exactly what we need - clean, good sized room, close to town and with a pool. This will be the first hotel we look at for our next trip!

BEST WESTERN D, General Manager at Best Western Hotel De Havelet, responded to this review
Thank you for taking the time to write such a wonderful review for our hotel. I am pleased to hear that overall you had a very enjoyable stay and we look forward to welcoming you back in the future. Kind Regards Gennaro Festivo General Manager

"Great weekend break for our wedding anniversary"

5
Dickg98, Guernsey, United Kingdom 02/04/2019

Well appointed room, clean and comfortable, good choice of food in the Wellington Boot restaurant both for dinner and breakfast and all very tasty, very friendly and accommodating staff and we had the optional afternoon tea which was excellent

BEST WESTERN D, General Manager at Best Western Hotel De Havelet, responded to this review
Another lovely review, thank you very much! It was a pleasure to have you as our Guests, and having read your feedback, I am pleased to learn that you had an enjoyable stay and that the hotel facilities lived up to your expectations. We highly appreciate your kind compliments regarding the food and the service and I will be delighted to share your kind comments with the entire team. Thank you once again for your recommendation. We all look forward to welcoming you back to Best Western Hotel de Havelet. Kind regards Gennaro Festivo General Manager

"Incredible "

5
SarahLouAnderson, Guildford, United Kingdom 01/04/2019

Where to begin... wonderfully warm welcome on arrival... I had a gorgeous room looking out onto a gorgeous little courtyard with a lovely, calming fountain. I'm not usually a fan of hotel restaurants, but the food here is scrumptious and the restaurant staff were friendly and efficient and really made it a lovely evening. The wedding meal on Saturday was fantastic and a huge shout out to Andy, Brenda and the other 2 members of the team (I'm really sorry, but I didn't get your names in all the hubbub) for making it such a memorable evening. I really hope that I get the opportunity for a return visit!

BEST WESTERN D, General Manager at Best Western Hotel De Havelet, responded to this review
Thank you very much for your feedback and sharing it on TripAdvisor. It was a great pleasure to read your review and I am glad that you enjoyed your stay with us. I am pleased that the hotel facilities and service provided were up to your complete satisfaction and you also enjoyed the food in our restaurants. It will be my pleasure to share your feedback with the team and to pass your compliments on to Andy, Brenda, Attila, Marisol and Luigi. I can assure you that they will all find your comments very rewarding and encouraging to further efforts in order to provide a great experience to all our Guests. We are already looking forward to welcoming you back to Best Western Hotel de Havelet in the future. Meanwhile we assure you of our personal attention at all times. Kind Regards Gennaro Festivo General Manager

"Needed a break"

5
Joy H, Bristol, United Kingdom 25/03/2019

Wow. All the write ups are absolutely true. Great service, food (beautifully presented), spa, cleanliness,grounds, facilities. Even a spinner to dry swimwear in the spa. I was in a room by the pool and quaint little gardens with fountain. The room had everything you could possibly want including some biscuits and yummy mints and hot chocolate (do not get this often and I do not drink tea or coffee). I certainly felt pampered on the much needed break. I could even print out my return flight boarding pass on the computer/printer in the lounge. The owners should be very proud and I do not understand a three star - think it should be 6.

BEST WESTERN D, General Manager at Best Western Hotel De Havelet, responded to this review
Thank you for your lovely review, we appreciate you taking the time to post this review following your recent stay at Best Western Hotel de Havelet. Having read your feedback, I am delighted to hear that you had an enjoyable stay and the hotel facilities were up to your satisfaction. I am pleased to learn that your allocated room was up to your liking and you enjoyed the food In our restaurants. Thank you very much for your kind words, I would be pleased to share them with each member of the team. Once again thank you choosing to stay with us. We look forward to welcoming you back to Best Western Hotel de Havelet in the future. Kind Regards Gennaro Festivo General Manager

"Guernsey Break"

5
User 22/03/2019

This was booked for 4 of us for 4 nights in two excellent rooms through Booking.com. The hotel was very well appointed in many ways including the free use of a leisure pool/jacuzzi/steam and sauna rooms unsupervised whenever we wanted to use it. The restaurant staff were particularly good serving an excellent choice of food professionally and plenty of good humour!! These included Managers Luca, Andy - Chef Lazzaro - Bar Antonio - waitresses Alessia, Meekah and waiter Luigi. Due to the early time of year the Wellington Restaurant lacked diners and therefore atmosphere however, the Copenhagen Grill bar was busier and had a good buzz and was excellent value for money.

BEST WESTERN D, General Manager at Best Western Hotel De Havelet, responded to this review
Thank you for taking the time to write such a wonderful review for our hotel. I am pleased to hear that overall you had a very enjoyable stay and your kind compliments about our staff are very much appreciated, it will be our care to share your enthusiastic feedback. Thank you also for appreciating our Copenhagen Bar & Grill Restaurant and our Pool area. We look forward to welcoming you back in the future. Kind Regards Gennaro Festivo General Manager

"Return Visit To Hotel De Havelet"

5
660Lindy, Milton Keynes, United Kingdom 20/03/2019

Greeted warmly by hotel staff, room spotlessly clean, outstanding service from all, (sound like a broken record) but it's true. Superb hospitality, and particularly like that the hotel manager Gennaro and deputy Sandis visit guests in the morning or evening to chat and make sure all is ok with your stay. Hotel is a short walking distance from St Peter Port, on an elevated position overlooking the castle and views of the harbour. Good indoor Pool, etc, quiet lounge with Computer and also occasional log fire is lit on bad weather days. Rooms, front facing pay the extra,in the main house orin the courtyard which is nearer to pool facilities. Newly refurbished superior courtyard rooms are fantastic but do not have baths so be specific when booking. Also refurbishment is going on in the area of the courtyard so can be noisy during the day, but this should be finished soon i am told. For that special treat, Book the Junior suite with direct access to patio. Restaurants, copenhagen Grill and Wellington Boot are in a separate building just feet away from the main house, (see separate reviews) Gardens are well looked after and there is a patio area near hotel, and gardens to lounge in at the back of the pool area. Please note that there are no lifts, so check when booking if stairs are a problem for you, and again, book direct and ask for deals, spring ,autumn etc and they will look after you. Will my husband and I return? Be back later in the year.

BEST WESTERN D, General Manager at Best Western Hotel De Havelet, responded to this review
It was a pleasure to have you as our Guest and we very much appreciate your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. Therefore, having looked at your high scores and wonderful comments I am pleased to learn that you had an enjoyable stay and the hotel facilities lived up to your utmost satisfaction. Thank you once again for being our Guest and we look forward to welcoming you back to Best Western Hotel de Havelet this year. Kind Regards Gennaro Festivo General Manager

"Weekend break"

4
T8561HTchrisk, Surbiton, United Kingdom 19/03/2019

Why haven't I stayed here before I kept asking myself. Room was spotless, bed super comfy and recently made over. Shame they forgot the sound proofing. Staff are very friendly and super helpful. Pool is a nice touch and good views over the castle.

BEST WESTERN D, General Manager at Best Western Hotel De Havelet, responded to this review
Thank you for taking the time to write such a wonderful review for our hotel. I am pleased to hear that overall you had a very enjoyable stay and your kind compliments about our staff are very much appreciated, it will be our care to share your enthusiastic feedback. We look forward to welcoming you back in the future. Kind Regards Gennaro Festivo General Manager

"Wonderful winter weekend"

5
K1663XPrichards, Derby, United Kingdom 18/03/2019

My wife and I have just returned from our first trip to Guernsey and we're very pleased we stayed at the De Havelet Best Western Hotel. The welcome and service were superb, the facilities very good and food excellent. Our room didn't have a sea view but it overlooked the garden and was quiet, as I think the whole hotel is. We would gladly come back to Guernsey and this hotel as it was very good value for money. We ate out at the Fat Rascal, a Thai Cafe (was it Oodles?) and at the Slaughterhouse. All were excellent with service at all three better than we are used to whilst the food at all three was excellent. We also took the No.92 bus around the island which is an excellent way to see the coast. Thank you to all our hosts. You couldn't have made our stay better.

BEST WESTERN D, General Manager at Best Western Hotel De Havelet, responded to this review
Many thanks for your wonderful review. Your feedback is very important to us and it is always great to hear when guests have enjoyed their stay with us. I am pleased to read that facilities, the room and the food in the restaurants were up to your complete satisfaction. Once again, we thank you for choosing our hotel and for your recommendation. We look forward to welcoming you back hopefully in the near future. Kind Regards Gennaro Festivo General Manager

"Fabulous hotel in a great location"

5
195Julie, Southampton, England, United Kingdom 16/03/2019

My husband and I have just returned from a 3 night stay here. What a lovely hotel, and overall our experience was positive. We had a great superior room, which was very clean and superbly stocked with everything we could want. We especially enjoyed spending time in the Copenhagen Bar and Grille, both food drinks and nice meals. Breakfast was really nice, although we felt the Wellington Boot was too quiet and pretentious for our tastes. We also enjoyed some relaxation time in and around the pool and jacuzzi area. Overall staff are very professional and cannot do enough for their guests. Will definitely return!

"What a Merry Christmas!"

5
User 03/03/2019

We stayed at De Havelet for the Christmas break and had the most wondrous time!. The staff could not do enough for us,the cleaniness standards exceptionally high in all areas and the food scrummy! The entertainment package for the festive period was the best that we have experienced and very hands on. We had room 30 which overlooked the courtyard garden and was very quiet and included a bath, an added luxury these days it seems. The parking area was spacious and the Wellington restaurant has good views over the harbour. In fact we enjoyed it so much we are returning this year. Thank you Gennaro and team

"Excellent Staycation"

5
_valletissier, Guernsey, United Kingdom 26/02/2019

After having To postpone our Staycation for two weekends due to illness. We were not disappointed. So glad I was better to enjoy the scrumptious afternoon tea. Followed by a long walk to make room for dinner in the Copehagen restaurant. Again the food was delicious. The staff thought the hotel were friendly and delightful. Our classic room and ensuite was spotless and had everything we required. Thank you for making our "staycation" a delight. We will be back!

BEST WESTERN D, General Manager at Best Western Hotel De Havelet, responded to this review
Dear Mrs Le Tisser, Thank you for taking your time and writing such a wonderful review. It was a pleasure to have you as our returning Guests. Thank you also for your kind compliments regarding our food, our facilities and our team, we're very pleased to hear you enjoyed your stay with us. We look forward to welcoming you back to Best Western Hotel de Havelet hopefully in the near future. Kind regards, Gennaro Festivo General Manager

"Relaxing stay in a wonderful hotel, minutes from the centre of St Peter Port"

5
chantalrowley, London, United Kingdom 26/02/2019

This was our second stay at the hotel and we cannot praise it highly enough. It felt like coming home; we were greeted so warmly by Gennaro, Luca and their lovely staff on reception and so well looked after in the restaurant where we ate on two nights. The restaurant is in a new building and has a lovely view over the bay. It is very pretty with proper table-linen and well-spaced out tables. The set meal offers very good value for money and the breakfasts might be the best I have ever had. Best Cappuccino (Lavazza coffee) and so many nice things to be tempted by that it is hard not to over-indulge! The location is very peaceful (we had the same comfortable room overlooking the garden at the back) and yet it is only a five minutes' walk to town. After busy days of sightseeing and long coastal walks, we relaxed in the spotlessly clean pool and spa.

BEST WESTERN D, General Manager at Best Western Hotel De Havelet, responded to this review
Thank you very much for your perfect rating and taking the time to share your recent experience with other TripAdvisor site readers. It was a great pleasure to read your wonderful review. I am delighted that you had a very enjoyable stay and our facilities were up to your complete satisfaction. Your kind compliments regarding the staff and the meals are also much appreciated and would like to say thank you on behalf of the entire team. Thank you once again for your review and we very much look forward to welcoming you back to BEST WESTERN Hotel de Havelet in the future for another memorable stay. Meanwhile we assure you of our personal attention at all times. Kind Regards Gennaro Festivo General Manager

"Fantastic stay"

5
lochheadi, Bristol 26/02/2019

Recently stayed at the Hotel De Havlet and again was a perfect stay. Lovely rooms and service is always outstanding. Breakfast is superb and the Compenhagen and Wellington restaurants are top class. My preferred place to stay on the island and very hard to beat.

BEST WESTERN D, General Manager at Best Western Hotel De Havelet, responded to this review
Thank you for your wonderful review and may I take this opportunity to thank you for your continued loyalty to Best Western Hotel de Havelet. It was a pleasure to have you as our returning Guests. Thank you also for your kind compliments regarding our facilities and our team. We look forward to welcoming you back to Best Western Hotel de Havelet hopefully in the near future. Kind regards, Gennaro Festivo General Manager

""Our first trip to Guernsey""

5
User 22/02/2019

The hotel exceeded our expectations in all ways. All staff were efficient and went out of their way to please, with friendly faces all round, they couldn't have been more helpful. The room we had was spacious, comfortable and very clean. We stayed for 3 nights on a B and B basis, but after dining in the Copenhagen Bar on the first evening we decided to return here again on the other 2 nights, as both the food and standards of service within the restaurant were excellent. An added bonus was the use of the pool and jacuzzi, which we had mostly to ourselves. We would definitely have no reservations or hesitation in recommending this fantastic hotel to others and is certainly one that we would come back to on future visits to the island.

BEST WESTERN D, General Manager at Best Western Hotel De Havelet, responded to this review
Thank you for your great comments and especially for taking the time to post them on TripAdvisor after your recent stay. Having read your feedback I am delighted to learn that overall you had an enjoyable stay and the hotel facilities lived up to your expectation. I am pleased to read that you were satisfied with the service provided, the room and the meals in the restaurant were up to your liking and you enjoyed our leisure facilities. Your kind comments regarding the team are very rewarding and I would like to thank you on behalf of the whole team. We do appreciate you being our guest and we look forward to welcoming you back to Best Western Hotel de Havelet hopefully in the near future. Kind Regards Gennaro Festivo General Manager

"Excellent!"

5
Archyboy46, Guernsey, United Kingdom 30/01/2019

Did an overnight "staycation" and everything was fab. Very attentive staff, excellent food and we had the pool & jacuzzi to ourselves! Hoping to do it again sometime soon. Highly recommended if you want to step off the hamster wheel for 24 hours or so.

BEST WESTERN D, Assistant Manager at Best Western Hotel De Havelet, responded to this review
It was a pleasure to have you as our Guests and we very much appreciate your business and your feedback. As our Guest`s comfort and satisfaction is of utmost importance I am delighted to learn that you had very comfortable stay and you were satisfied with the facilities and the service provided, and as such we look forward to hosting you again. I would like to thank you once again for being our Guest and we are looking forward to welcoming you back to Best Western Hotel de Havelet hopefully in the near future. Kind Regards Sandis Zile Assistant Manager Best Western Hotel De Havelet

"Weekend Away"

5
User 19/01/2019

Fantastic hotel the staff go beyond expectations to check everything is ok and management very visible. Would definitely stay again great location short walk to St Peter's Port. Copenhagen bar and grill food really good and very modern surroundings, Wellington boot restaurant decor needs bringing up to date but wouldn't hesitate rebooking.

BEST WESTERN D, General Manager at Best Western Hotel De Havelet, responded to this review
Thank you so much for this lovely review about your most recent stay at Best Western Hotel de Havelet. It was a great pleasure to read your review and I am glad that you enjoyed your stay with us and the hotel facilities were up to your satisfaction. Thank you for your kind comments regarding the entire hotel team, I would be very happy to pass your feedback along. We appreciate your feedback regarding your dining experience in our restaurant, I am pleased you found the food excellent. Thank you for choosing to stay at our property and for you recommendation. We look forward to welcoming you back for another great visit! Kind Regards Gennaro Festivo General Manager

"Christmas Visit"

5
Andrea C, Lichfield, United Kingdom 10/01/2019

We have stayed at the dehavelet a few times now but not recently for a couple of years and never at Christmas time, we arrived on Christmas Eve to be warmly greeted by Kati and Sandis on reception it was just like coming home. We have lovely memories from our previous visits to dehavelet and our Christmas visit has left us with a few more wonderful memories to treasure. During our stay we wanted for nothing a programme of organised events plus a few visits to the swimming pool kept us and our daughter fully occupied. The food was wonderful the customer service second to none Genarro and Sandis (the management) always attentive making sure that everyone was having a good time. The dehavelet is a little gem on the isle of guernsey and is a must for those people who like good old fashion customer service and wonderful and exciting food. A big THANK YOU to everyone at the hotel dehavelet for making our first Christmas away from home such a unforgettable one. Looking forward to seeing you all again soon Paul, Andrea and Evie (the Coleman's)

BEST WESTERN D, General Manager at Best Western Hotel De Havelet, responded to this review
Another glorious review, thank you very much! We appreciate you taking the time to post this lovely review following your most recent stay at Best Western Hotel de Havelet. It was a great pleasure to welcome you back and I am glad that you felt like you were coming home. Our team is especially pleased that our heartfelt hospitality and the comfort of the room have met your complete expectations. Thank you also for sharing your feedback regarding the food, I am pleased to learn this was up to your liking. We find your comments regarding the staff very rewarding and I will be delighted to share your feedback with each member of the team. Once again, thank you once again for your recommendation. We all look forward to welcoming you back to Best Western Hotel de Havelet hopefully in the near future. Kind regards Gennaro Festivo General Manager

"Excellent hotel and facilities"

5
User 08/01/2019

Stayed for 3 nights in January and I cannot fault this hotel and I have stayed in many. The location is superb, albeit on a steep hill but really not too bad and there is a route you can take to town that is easier and also taxis are cheap. Walk to centre of town around ten minutes but worth it. The hotel is lovely and run by a great team and a very welcoming manager. The rooms are of high quality and very spacious with a good selection of tea and coffee. Swimming pool, jacuzzi, steam room and sauna is a real treat and great after a day of exploring. The restaurant and bar is also a treat with great food and wine and excellent service. Room service is offered for breakfast and dinner at no extra charge. I had a great three night break and would not hesitate to return to this hotel. I would like to thank the Manager and his team for a lovely stay and hope to return again.

BEST WESTERN D, General Manager at Best Western Hotel De Havelet, responded to this review
Thank you for choosing Best Western Hotel de Havelet for your recent stay and for sharing your positive feedback. It was a pleasure to have you as our Guest and I am delighted to learn that you had an enjoyable stay with us! It is wonderful to learn that the room and our Health Suite facilities were up to your liking. We are truly grateful to your kind words of appreciation; all your kind comments are shared with my team and I would like to say thank you on their behalf as well. Once again, we thank you for your kind patronage and look forward to welcoming you soon. Kind Regards Gennaro Festivo General Manager

"Best hotel on Guernsey"

5
Mick S, Sawbridgeworth, United Kingdom 31/12/2018

Yet another faultless and really enjoyable stay at The DeHavelet. The food was absolutely superb with great variety and quality, prepared by a really great chef Mohammed !! The staff in the Restaurant were so obliging and the service given by Restaurant Manager Atilla and Andy was outstanding. In fact, the whole staff throughout deserve to be congratulated on how they treat the guests, being so courteous and helpful. Any request that we made during our stay were met without any problems at all. Thank you Gennaro & Sandis for making our stay so enjoyable. Look forward to returning again soon.

BEST WESTERN D, Manager at Best Western Hotel De Havelet, responded to this review
Thank you for your wonderful review and may I take this opportunity to thank you for your continued loyalty to Best Western Hotel de Havelet. I have read your detailed feedback with great pride and I am delighted to hear that after so many years you are still enjoying our facilities and find it the best hotel on Guernsey. I appreciate your kind compliments regarding the restaurants too, and I am pleased to learn that you found the food excellent. It will be my pleasure to share this wonderful review with the entire team and I can assure you they will find it very rewarding. We do appreciate you being our guest and we look forward to welcoming you back to Best Western Hotel de Havelet soon. Kind Regards Gennaro Festivo General Manager

"Pre Christmas get-away"

5
User 23/12/2018

Another lovely trip to Hotel de Havelet. Bedrooms have had a facelift since we last came and these were very well done. A very Christmassy feel to the hotel with lovely decorations. We sat several times in the lounge in front of the open fire which was very welcoming. Staff all friendly and helpful as well. First time on Guernsey in December and it was very enjoyable.

BEST WESTERN D, General Manager at Best Western Hotel De Havelet, responded to this review
Thank you for sharing your great feedback following your most recent stay at Best Western Hotel de Havelet. It is always a pleasure to welcome back returning Guests and I am delighted to read that you had a superb stay once again and found the newly refurbished bedrooms of a very high standard. Your comments regarding the staff are very much appreciated and would like to thank you on behalf of the whole team. Thank you once again for your kind compliments and we look forward to welcoming you back to Best Western Hotel de Havelet, hopefully in the near future. Kind Regards Gennaro Festivo General Manager

"excellent overall experience"

5
MRandHF, Vancouver, Canada 15/12/2018

I am giving Genarro and his staff a 5 star review for the quick, polite and very helpful service i received throughout, and for the view, room quality and vegetarian food. I initially had a problem with a broken bed, which was instantly corrected with no fuss and a great room upgrade. I am happy to give 5 stars for places that put problems right - things go wrong from time to time wherever you are, so how the staff respond is often a real measure of quality. There's a nice sea view from the restaurant and I'm happy to say an entire vegetarian menu, a far cry from the usual solitary mushroom pasta 'option'. I loved the baked brie and strawberry salad. Travellers tip; many of the cabs only take cash and can get booked up solid at peak times, so come prepared.

BEST WESTERN D, General Manager at Best Western Hotel De Havelet, responded to this review
Thank you very much for your review and sharing your recent experience here on TripAdvisor. As we strive to provide a great experience to all our Guests, I am delighted that you had a most enjoyable stay with us and that most of the hotel facilities were up to your satisfaction. I am also pleased to read that you very much liked the selection of the Vegetarian options and you found our team very helpful and attentive. It will be my pleasure to share your feedback with them which I am sure they will all find very rewarding. Thank you once again for choosing to stay at Best Western Hotel de Havelet and for your recommendation. We very much look forward to welcoming you back to Best Western Hotel de Havelet. Meanwhile we assure you of our personal attention at all times. Kind Regards Gennaro Festivo General Manager

"A great venue for Events too!"

5
User 15/12/2018

I have organised 2 events here and both have been amazing. It's a great venue, well-organised and the staff are so attentive, professional and couldn't do enough for us. Last night, we had a Christmas get-together for 25 people and everyone loved the venue. we had a sumptuous buffet that exceeded all our expectation and was more than enough. Highly recommended

BEST WESTERN D, General Manager at Best Western Hotel De Havelet, responded to this review
Thank you for the fabulous review and sharing your recent experience at Best Western Hotel de Havelet. I am pleased to learn that you and your guests had a most enjoyable evening with us and the hotel facilities and the buffet dinner exceeded your expectation. Your kind compliments regarding the staff and the service are much appreciated too and I will be delighted to share it with the entire team. Thank you once again for being our Guests and for your recommendation and we all look forward to welcoming you back to Best Western Hotel de Havelet for another relaxing stay hopefully in the near future. Kind Regards Gennaro Festivo Genneral Manager

"3-night pre Xmas Break"

5
michaellS1865AN, Kirkburton, United Kingdom 11/12/2018

Greeted by reception with a smile and a welcome present, how nice. Too early to check-in, headed to the bar for a refreshing drink, bar staff equally friendly and very engaging. Back to reception for our room key, room very clean with traditional / modern furnishings. Bathroom spotless with very white fluffy towels, on further investigation found a bowl of fresh fruit in the room, unexpected, but it certainly makes a difference. On half-board terms, restaurant staff extremely friendly, the Restaurant Manager certainly has a great team and he is well supported by the kitchen staff. One of the trainees (Brenda) was very professional and her smile was so friendly, put you instantly at ease. Our room was serviced daily and it was a delight to return late afternoon to a spotless room, credit to housekeeping staff. Made 2 visits to the spa, a gem, well worth a visit, the hotel overall is a gem, certainly well worth a visit, any downside to this hotel, well yes, one, it is halfway up a steepish hill, and two, we didn't stay long enough.

BEST WESTERN D, General Manager at Best Western Hotel De Havelet, responded to this review
Thanks for your support and for posting such a wonderful recommendation on TripAdvisor! Our aim is to consistently deliver the high standards expected from our guests and I am delighted that you had a very pleasant short stay at Best Western Hotel de Havelet. My team is especially pleased that our heartfelt hospitality and the comfort of the room have met your complete expectations. Thank you also for sharing your feedback regarding the restaurant team, I am glad to hear that their service was up to your satisfaction, I would be pleased to share your feedback with them. Once again, we appreciate you being our Guest and look forward to your return. Meanwhile we assure you of our personal attention always. Kind regards Gennaro Festivo General Manager

"Two visits"

5
KenPBATH, Bath, United Kingdom 08/12/2018

Stayed for 10 days in both September and November/December. In two different rooms. The latter in a recently refurbished one which now has air conditioning instead of a radiater.If looking at any downside,the shower is situated inside the bath,so you have to climb in to shoiwer.If you have any mobility problems it can be difficult.Also,you can hear other air con units when they are working. Always wonder how the cleaning staff are so efficient. If you drink the water,it is replaced. As is the fruit and all the items in the "Tea Box",even if you eat just one mint. Breakfast is always a nice way to start the day with ample supplies of everything you need and orders taken for anything cooked.You also have the view. There is of course the swimming pool,jacuzzi,steam room and sauna. The latter visit was the first time we had seen the open fire in the lounge and we did spend some pleasant times here. All staff from the bottom to the top we have always found friendly,helpfull and efficient.

BEST WESTERN D, General Manager at Best Western Hotel De Havelet, responded to this review
Thank you so much for this delightful review about your stay at Best Western Hotel de Havelet. As a regular guest with us, it's very rewarding to see that you are continuing to enjoy your time with us. We truly appreciate your continued loyalty towards our hotel. The staff is our strength and your generous praise about our services and facilities will indeed encourage them to continue their efforts in creating everlasting memories for our guests. Thank you for choosing to stay at our property and for your positive feedback. We look forward to welcoming you back for another great visit! Kind Regards Gennaro Festivo General Manager

"Excellent location and faultless service"

5
David S, Plymouth, United Kingdom 07/12/2018

I couldn't recommend this hotel highly enough. We were staying for a combined business and leisure stay and were welcomed with an unannounced early check in as if it were no problem at all. All the staff were helpful and very pleasant and the restaurant staff went out of their way to make us feel welcome. Meals were varied and of very good quality with a good wine list. The room we stayed in was an upgrade to that booked and comfortable with good facilities and very clean. The pool was an added bonus, warm and very clean. We will certainly stay here again when in St Peter Port.

BEST WESTERN D, General Manager at Best Western Hotel De Havelet, responded to this review
Thank you for your wonderful review and sharing your experience with other site readers here on TripAdvisor. It was a pleasure to have you as our Guests and I am pleased to read that you had a fantastic stay and you would not stay anywhere else. Your feedback regarding the staff and the service are much appreciated too and I will be delighted to pass your kind compliments on to the team. Thank you once again for being our Guest and for your recommendation. We hope to have the opportunity to welcome you back to Best Western Hotel de Havelet in the near future. Kind Regards Gennaro Festivo General Manager

"Very good night"

5
edwardm394, Tiverton, United Kingdom 30/11/2018

A warm welcome was received from reception and we checked into our well appointed large room, comfy bed and lovely bathroom. Very well stocked tea tray with biscuits and fruit. Enjoyed the excellent pool and jacuzzi. V good breakfast is served in the Wellington Boot restaurant. Great location for views and getting into St Peter Port.

BEST WESTERN D, General Manager at Best Western Hotel De Havelet, responded to this review
Thank you for taking the time to write such a wonderful review for our hotel. I am pleased to hear that overall you had a very enjoyable stay and your kind compliments about our superior rooms are much appreciated. I have passed on your kind comments to our staff and we look forward to welcoming you back in the future. Kind Regards Gennaro Festivo General Manager

"Cozy, quiet, clean & an absolutely superb staff!"

5
WGWriter, Saint Louis, Missouri 17/11/2018

My second visit to Guernsey, first stay at this marvelous hotel. After 20+ hours of travel, I was looking for QUIET and a helpful staff. Found both the Hotel de Havelet. My room was on the ground level, overlooking the terrace and (indoor) pool. It was quite small, with a twin bed, but that was absolutely OK with me. (Solo female traveler.) It was big enough, spotlessly clean, and had a great bathroom. Because of the way it's situated in this old building, it was accessed through a separate small hallway that was almost like a foyer, since it only lead to my room. I loved it! (But it could be a bit of a challenge if you're not comfortable with stairs.) And the staff! Wow! Incredibly friendly, helpful and just fun to talk to! When my business partner had difficulty flying out because of some bad storms, they absolutely bent over backward helping him negotiate the airline phone calls and arrangements. The hotel (like most hotels in Guernsey) is in an old house, so it sort of roams all over the place in terms of layout. I find that charming and much more interesting than a modern, cookie-cutter hotel. The bathroom was perfectly equipped (loved the mirror in the shower) and the heated towel rack is such a luxurious little detail. We only had one meal in the restaurant - breakfast on our last day. Since it was November, we had the place to ourselves. Service was excellent, food very good, too. One TINY little observation - Please get real hangers, and not those annoying two-piece things. Feels silly to even mention it, but it makes a guest feel like a potential thief :) And if the hangers are old, they snag one's clothing. A cautionary note for anyone driving their own car: The approach to the hotel is very, very tricky! We got a lift one day from a lorry driver who took pity on our lost faces, and he could not negotiate the entrance and dropped us off at the foot of the street. To be fair, that's a LORRY and not a car....but be advised. The hotel does not have a bar, but you'll have a blast at the Dorset Arms pub just a few yards away. (Be sure to pet Pubcat while you're there!) The Hotel is an easy walk into Town (the Port area) and the indoor pool is gorgeous.

BEST WESTERN D, Manager at Best Western Hotel De Havelet, responded to this review
Thank you for your lovely review! We appreciate you taking the time to post this detailed review following your recent stay at Best Western Hotel de Havelet. It was a pleasure to have you as our Guest and we are delighted to learn that you had such a great time and your bedroom was up to your liking. Thank you for mentioning the staff as friendly, polite and helpful, I am pleased to hear that they have created a warm welcoming atmosphere throughout your stay and I will be delighted to pass your kind compliments on to them. Thank you once again for being our Guest and for your recommendation. We look forward to welcoming you back to Best Western Hotel de Havelet in the future. Meanwhile we assure you of our personal attention at all times. Kind Regards Sandis Zile Assistant Manager

"Nice Hotel"

5
S2701RVdiana, Chelmsford, United Kingdom 02/11/2018

The hotel is an older style but all facilities are up to date. The rooms are well equipped clean and comfortable. Ours was on a lower level so it didn't have much day light but not a problem if you dont spend too long in it. The pool and spa area was clean towels were available and at this time of year it wasn't too busy. We didnt visit the Wellington restaurant but ate twice in the Copenhagen Grill and the food was excellent as was the service. The reception staff were polite friendly and helpful. The hotel has plenty of parking if you have a car. It is situated at the top of a steep hill so if dont have a car bear this in mind. Overall would certainly use it again.

BEST WESTERN D, Manager at Best Western Hotel De Havelet, responded to this review
Thank you for your great feedback and especially for taking the time to post them on TripAdvisor after your recent stay. I am delighted to know that you had an enjoyable stay with us and the team made you feel welcomed throughout your whole stay. I am especially pleased to hear that you truly enjoyed your meals in our Copenhagen Bar & Grill. As I always do, I will share your feedback with the team and I can assure you they will be pleased to hear your compliments. We do appreciate you being our guest and we look forward to welcoming you back to Best Western Hotel de Havelet hopefully in the near future. Kind Regards Gennaro Festivo General Manager

"Perfect hotel!"

5
nandc, uk 28/10/2018

Another great stay at the Hotel de Havelet. It's such a pleasure staying there! Friendly and efficient staff, lovely public areas and very comfortable rooms. We ate twice at the Copenhagen Bar and Grill, which is cosy and very good. In short, great hotel, great staff - looking forward to our next visit already!

BEST WESTERN D, General Manager at Best Western Hotel De Havelet, responded to this review
Thank you for your great feedback, I am delighted to know that you had, again, an enjoyable stay with us and the facilities lived up to your expectations and the team made you feel welcomed throughout your whole stay. As I always do, I will share your feedback with the team and I can assure you they will be pleased to hear your compliments. We do appreciate you being our guest and we look forward to welcoming you back to Best Western Hotel de Havelet hopefully in the near future. Kind Regards Gennaro Festivo General Manager

"Excellent all round"

5
volcanoclub, Berkshire, United Kingdom 24/10/2018

I have now stayed at the Hotel de Havelet twice and each time it has exceeded my expectations. Staff are friendly and helpful and rooms comfortable. There is a pool with jacuzzi and nice lounge areas to relax in away from your room. Each time, I have eaten at the Copenhagen restaurant and Wellington Boot restaurants on site. These are perfect and staff more than accommodating and friendly.Thanks for the great service - I will be back!

BEST WESTERN D, Manager at Best Western Hotel De Havelet, responded to this review
Thank you very much for sharing your recent experience at Best Western Hotel de Havelet. It was a pleasure to have you as our guests again and we very much appreciate your feedback. Having looked at your high scores and reading your feedback, I am delighted to learn you had an enjoyable stay with us. I appreciate your kind compliments regarding the team and the restaurants, it will be my pleasure to share your kind compliments with the entire team and I can assure you they will find it very rewarding. We look forward to welcoming you back to Best Western Hotel de Havelet hopefully in the near future. Meanwhile we assure you of our personal attention at all times. Kind Regards Gennaro Festivo General Manager

"Excellent Hotel with pool and Superb Restaurant"

5
Chris H, Gloucester, United Kingdom 20/10/2018

This Hotel has plenty of Parking though like anywhere in Guernsey you need only a small car to navigate the small roads. The Rooms are spacious on the amenities provided are good. Comfortable beds and good hot water

BEST WESTERN D, General Manager at Best Western Hotel De Havelet, responded to this review
Many thanks for a wonderfully review of our hotel, I hope you homeward travels were smooth and comfortable. It was a great pleasure to read your review and I am glad that you enjoyed your stay with us. I am glad to hear your allocated room was up to your liking and you found our facilities up to standard. It is wonderful to learn that all service provided was up to your complete satisfaction. We feel extremely proud you think so highly of our hotel and found everything to be perfect! Thank you for all your kind com-ments, I would be pleased to share your feedback with my team. We look forward to welcoming you back to Best Western Hotel de Havelet next time you decide to spend another holiday stay on our beautiful island. Kind Regards Gennaro Festivo General Manager

"My first time "

5
JJ70, St Helens 16/10/2018

Checked in late on my first ever visit to this hotel. I was warmly greeted at reception by a most helpful male member of the team. Briefed me that I was being upgraded free plus handed me lots of useful documents regarding local facilities. The room was fab, good size, clean, a great bathroom and a view out over Havelet Bay. Having been recommended dinner at the in-house Copenhagen restaurant I booked a table for 1. Arrived to be warmly greeted, seated at an excellent high table in a good spot. Dinner was tasty I had three courses (unusual for me) Started with maple glazed pork ribs - great choice. For main I chose Copenhagen spiced sausages. Presented well, tasted fabulous. Glazed strawberry cheesecake rounded off my evening dinner in the fabulous restaurant. My drink selection for the evening was a couple of pints of Breda. Slept really well in my room. Woke, showered and went for a jolly decent small English breakfast with good range of juices and good coffee. Check out was swift, another pleasant member of staff ended a great one night corporate visit.

BEST WESTERN D, General Manager at Best Western Hotel De Havelet, responded to this review
Many thanks for your wonderful review, we appreciate you taking the time to post this review on Trip advisor following your stay at Hotel De Havelet. Having read your feedback, I am delighted to hear your excellent review of our hotel and restaurant. We are so glad you found our staff helpful and found the service at our restaurant to be of a high standard. As always we will share all your feedback with our team. Thank you for choosing to stay again at our property and for your recommendation. We look forward to welcoming you back for another great visit! Kind regards Gennaro Festivo General Manager

"Long weekend break made perfect"

5
DaveOver, Bury St. Edmunds, United Kingdom 15/10/2018

We booked using our Tesco Clubcard points as we had never been to Guernsey. What a delightful hotel. It looks old fashioned in places but the rooms and service are excellent. Not sure how the Star ratings work but this is more than three star. Really had a great time and the staff were so friendly and helpful. On our list to return. Thanks for making our stay so lovely.

BEST WESTERN D, General Manager at Best Western Hotel De Havelet, responded to this review
Thank you for taking the time to write such a wonderful review of our hotel and restaurant. I am very pleased to read you have enjoyed your experience with us. I am overjoyed you enjoyed your room and services. I have passed on your kind comments to our staff and would like to thank you once again for your kind review, we look forward to welcoming you back in the future. Kind Regards Gennaro Festivo General Manager

"Short Break"

5
RiverWear, Durham, United Kingdom 09/10/2018

Stayed in a standard king room looking into the garden close to the pool. The bed was comfortable and the room itself larger than expected, we did not bump into each other when getting ready. Bath towels were really fluffy. The room had tea and coffee provided. The staff in the hotel were extremely helpful throughout the stay. We stayed bed and breakfast and were pleased that we had, although vegan choice was limited, it was possible to mix and match from all the cooked breakfasts on offer.

BEST WESTERN D, General Manager at Best Western Hotel De Havelet, responded to this review
Thank you for taking the time to write such a wonderful review of our hotel. It was a pleasure to have you as our guests and we very much appreciate your feedback. Our aim at Best Western Hotel de Havelet is to ensure that every single one of our guests is provided with the highest possible standard of service. Therefore, I am pleased to learn you had a very enjoyable stay with us! I am also delighted to read that the room and service provided were up to your complete satisfaction. Thank you for your kind compliments regarding the staff, we find them very rewarding and I will be delighted to pass in on to my team. Thank you once again for being our Guest. We would be delighted to welcome you back to the hotel for a future stay. Meanwhile we assure you of our personal attention at all times. Kind Regards Gennaro Festivo General Manager

"A Wonderful staycation"

4
User 01/10/2018

This was our first time staying at the Hotel de Havelet and we were very impressed. We received a free room upgrade. The staff went above and beyond to ensure we had a comfortable stay. The room was beautiful and the food included was excellent. There spa is also really lovely. We will definitely be staying again.

BEST WESTERN D, General Manager at Best Western Hotel De Havelet, responded to this review
Many thanks for a wonderfully crafted review, I hope you homeward travels were smooth and comfortable. It was a great pleasure to read your review and I am glad that you enjoyed your stay with us. I am glad to hear your al-located room was up to your liking and you found our facilities up to standard. It is wonderful to learn that you enjoyed your meals in our Restaurant and the service provided was up to your complete satisfaction. We feel extremely proud you think so highly of our hotel and found everything to be perfect! Thank you for all your kind comments, I would be pleased to share your feedback with my team. We look forward to welcoming you back to Best Western Hotel de Havelet next time you decide to spend another holiday stay on our beautiful island. Kind Regards Gennaro Festivo General Manager

"Brilliant Stay"

5
Lynne385, Nottingham, United Kingdom 28/09/2018

Excellent service from all staff. Lovely comfortable,clean room. We stayed Bed & Breakfast and the breakfast can certainly be recommended. About a ten minute walk downhill to the harbour, so unless you have hired a car remember there is a good ten minute walk back up the hill! (or you can use the hotel shuttle service at certain times) An excellent bus service, each trip costing £1. We caught a number 91 from the station at the harbour which took us right around the island - still for only £1! Our first trip to Guernsey and hopefully not our last.

BEST WESTERN D, General Manager at Best Western Hotel De Havelet, responded to this review
Thank you for your feedback following your recent stay at Best Western Hotel de Havelet. I am delighted to learn that you had a brilliant stay and the hotel facilities lived up to your complete expectations. I am especially pleased to hear that you truly enjoyed the breakfast! Your kind comments regarding the team are much appreciated, I would be pleased to pass your feedback onto each and every one. Once again, thank you for choosing to stay at our property and for your kind compliments. We hope we will have the pleasure of welcoming you back to Best Western Hotel de Havelet. Kind Regards Gennaro Festivo General Manager

"Our trip to Guernsey"

5
User 26/09/2018

Really impressed with the level of service provided by all the staff at this hotel, good food, accommodation and facilities. The staff were attentive at all times and if something was not available they would let you know before hand or suggest a suitable alternative, faultless service. Good spa with pool, sauna and steam room and all in excellent condition.

BEST WESTERN D, General Manager at Best Western Hotel De Havelet, responded to this review
Thank you so much for this lovely review about your most recent stay at Best Western Hotel de Havelet. It was a great pleasure to read your review and I am glad that you enjoyed your stay with us and the hotel facilities were up to your satisfaction. Thank you for your kind comments regarding the entire hotel team, I would be very happy to pass your feedback along. We appreciate your feedback regarding your dining experience in our restaurant, I am pleased you found the food excellent. Thank you for choosing to stay at our property and for you recommendation. We look forward to welcoming you back for another great visit! Kind Regards Gennaro Festivo General Manager

"Wonderful Hotel"

5
BlueWammer, Hastings, United Kingdom 26/09/2018

We cannot rate this hotel too highly. It is beautifully situated overlooking St Peter Port and is very well appointed with spotless rooms and a spacious lounge area. The staff were unfailingly friendly, helpful, & efficient. Breakfast was served in the restaurant - again with panoramic views over the town - with a wide choice of cooked and continental breakfasts of a very high quality. We didn't take dinner in the restaurant but the bar meals we had were excellent.

BEST WESTERN D, General Manager at Best Western Hotel De Havelet, responded to this review
Another glorious review, thank you very much! It was a pleasure to have you as our guests and we very much appreciate your feedback. Our aim at Best Western Hotel de Havelet is to ensure that every single one of our guests is provided with the highest possible standard of service. Therefore, I am pleased to learn you had a very enjoyable stay with us! I am delighted to read that the room and the food and service provided in the restaurant and bar were up to your complete satisfaction. Thank you for your kind compliments regarding the staff, we find them very rewarding and I will be delighted to pass in on to my team. Thank you once again for being our Guest. We would be delighted to welcome you back to the hotel for a future stay. Meanwhile we assure you of our personal attention at all times. Kind Regards Gennaro Festivo General Manager

"Nothing too much trouble, exceptional visit"

5
subiaco2015, Reading, United Kingdom 23/09/2018

We were a party of 16 friends staying at the hotel in early September for 8 nights and the whole group were delighted with the exceptional service, delicious food and the general helpfulness of all the staff. We were given sole use one of the rooms in the main house each evening to play our friendly games of bridge. Any requests were dealt with swiftly and courteously by every member of staff. The hotel is well placed above St Peter Port and we made good use of the buses from the square using our Puffin pass. Together with the beautiful, sunny weather, our trip to tranquil Herm and our coastal and inland walks, it was a wonderful holiday. Thanks to Gennaro and all his staff.

BEST WESTERN D, General Manager at Best Western Hotel De Havelet, responded to this review
Thank you very much for your review here on TripAdvisor. I am glad that you had a comfortable stay with us and we managed to live up to your group's expectations. We are particularly grateful for your kind comments regarding the evening meals, the team and the service they have provided. I can assure you that your feedback is an incentive to all of us to keep working hard in order to provide a great experience to our Guests. Thank you once again for your recommendation and please do not hesitate to contact us again if there is anything we could assist with. We hope to have the opportunity to welcome you back to Best Western Hotel de Havelet in the future. Kind Regards, Gennaro Festivo General Manager

"4 nights in Guernsey"

5
derekoverton2, Billingham, United Kingdom 17/09/2018

we went to visit our son & partner who drove us round the island, this was the first time we have been to Guernsey but will not be the last. It is a very friendly island and the people can't do enough to help, we thoroughly enjoyed our visit, it won't be our last. Thank you Guernsey for a friendly visit

BEST WESTERN D, General Manager at Best Western Hotel De Havelet, responded to this review
Thank you for choosing Best Western Hotel de Havelet for your stay and sharing your review here on TripAdvisor. We are delighted to read you had a lovely stay with us and the facilities we provide were up to your satisfaction. I am extremely pleased to learn that you found the team very helpful and they made your stay a memorable one. Once again, we appreciate you being our Guest and look forward to your return. Meanwhile we assure you of our personal attention always. Kind regards Gennaro Festivo General Manager

"Exceptional service - first time, every time"

5
Tumbaparrot, London 13/09/2018

Guernsey is great for a simple and peaceful week's holiday. The cliff path walks and scenery are among the best in Europe. My family and I stayed here in September. We have been before and are always greeted with a genuine welcome which might have been reserved for royalty. The rooms are perfect for our needs - comfortable, clean, tastefully modernised in keeping with the Georgian style of the old house, and with all the facilities we require, including a choice of pillows. The pool, sauna, steam room and jacuzzi are fantastic for winding down in before getting ready for an evening meal - there are secluded grounds you can sun bath or relax in just outside. The two restaurants have attentive serving staff and great chefs. The menus provide a good choice and if there is nothing on the set menu you fancy, the hotel is happy to let you pick something from a la cart or the menu from the other restaurant. Three of us, for example, had Steak Diane cooked to perfection at our table by the Restaurant Manager, Atilla. On another occasion, a mushroom sauce was cooked specially (by the hotel manager!) to go with my veal schnitzel. The breakfast menu is one of the best I have come across anywhere and includes a wide selection of cooked and buffet items. All members of staff - from trainees to long serving employees; across all areas of the hotel - have a warmth of spirit, good-natured friendliness, honesty and willingness to please which we have experienced in few other places. Nothing is too much trouble. Ever. No matter what. I emailed about bringing my drone to Guernsey before we arrived and the hotel manager contacted Guernsey Air Traffic Control to find out the rules for me. I also asked the hotel to make sure we had booked a week of good weather and sunshine. True to form, even this was laid on! Whether by the management or divine intervention I'm not sure, but from my experience of the hotel going the extra mile, I'm inclined to think they even have a hot line to heaven...

BEST WESTERN D, General Manager at Best Western Hotel De Havelet, responded to this review
Many thanks for your first-class review! As a regular guest with us at Best Western Hotel de Havelet it's very rewarding to see that you are continuing to enjoy your time with us. Your appreciation is what encourages and motivates us in making every stay a 'WOW Experience'. Therefore, we are ever so grateful for your continued loyalty towards our hotel. We feel extremely proud you think so highly of us and found everything to be perfect! As you have experienced, I have a very dedicated team of staff across all departments, who are always happy to help and will be pleased to read your positive compliments. Once again, thank you for your continued loyalty to our hotel and we look forward to welcoming you back next year. Meanwhile we assure you of our personal attention at all times. Kind Regards Gennaro Festivo General Manager

"Best hotel I've stayed in"

5
User 10/09/2018

Stayed here back in May for my first visit to Guernsey with a friend. Without a doubt the best hotel I've ever been too. The room was huge and we even had a call from reception to make sure everything was OK with the room which I've never experienced anywhere I've stayed before. Breakfast was very nice and the service was really good with nice views from the restaurant out toward the harbour. Not too far from the town and it is quite a nice walk. I wouldn't hesitate to stay here again if returning to Guernsey in the future.

BEST WESTERN D, General Manager at Best Western Hotel De Havelet, responded to this review
Thanks for your support and for posting such a glowing recommendation of the Hotel and our great staff here at Hotel De Havelet. It is wonderful to learn that you had such an enjoyable stay with us! We are delighted to learn you loved the great views towards the harbour and it gives us great pleasure to share your generous compliments with the whole team. Once again, we thank you for your kind patronage and look forward to welcoming you soon. Kind Regards Gennaro Festivo General Manager

"Second time at this Guernsey Hotel"

4
bandaStamford, Stamford, United Kingdom 05/09/2018

We stayed here for five days on full board terms and thought it good value for the Channel Islands. Our room looked out over the harbour - well worth the premium and was kept well serviced during our stay, we enjoyed the daily fresh fruit. Breakfast was good - both hot and cold offerings. Dinner in the Wellington Boot restaurant was also good value. My only two minor criticisms are that for dinner on the first night we were served delicious lamb cutlets, but came with tempura courgette and paprika fries ( which didn't gel for me) and on the Monday night when the Wellington Boot is closed, we should have been given an allowance to dine off the a la carte menu in the Copenhagen bistro. When we checked our bill on departure, we found that the allowance hadn't been deducted - don't know whether that was down to bistro staff or reception staff, but it was quickly addressed when we spotted it. Hence one star knocked off as this was disappointing in an otherwise well run hotel with great staff.

BEST WESTERN D, General Manager at Best Western Hotel De Havelet, responded to this review
Thank you very much for your lovely review and sharing your experience here on TripAdvisor. It was a pleasure to have you as our Guests and we very much appreciate your business and value your feedback. I am delighted to learn that overall you had an enjoyable stay and the hotel facilities lived up to your expectation and the allocated room was up to your liking. I was delighted to hear that you also had a great dining experience in our restaurants and you found the food delicious and of a good value. I have taken your comments on board regarding the allowance and would like to apologise for this oversight on your bill. As always, I will be delighted to share your feedback with the entire team and we look forward to welcoming you back for another wonderful stay. Should you require any assistance in the future, please do not hesitate to contact us again and we would like to remain at your service at all times. Kind regards Gennaro Festivo General Manager

"Brilliant, as always"

5
Nigel P, Watford, United Kingdom 24/08/2018

Stayed at De Havelet for about the 7th or 8th time. High standards have been maintained all round with food, staff and room. This really is an exceptional 3 star hotel and is superior to 4 star hotels that I have stayed in.

"Wonderful time at Havelet Guernsey"

5
chaletschool, london 23/08/2018

Wonderful time at Best Western Havelet. Excellent staff great facilities and excellent dining. The pool is magnificent I do hope I can go back again soon. Was a fantastic experience. Thank you so much

"Recent visit"

5
Frank H, Derbyshire, United Kingdom 22/08/2018

This was the second time we had returned to this hotel. It's position is ideal and with their own courtesy minibus gives an insight to all parts of the island on a free special tour and lifts to town centre. Our room was spacious, clean and tidy each day with plenty of hot water and excellent towelling robes. The restaurant quality, menu, service and ambiance cannot be faulted, thank you. This hotel has senior management visibility and is one of the Best Western Hotels in which we have stayed. 2019 here we come again.

BEST WESTERN D, Manager at Best Western Hotel De Havelet, responded to this review
Thank you for your support and for sharing your feedback after your recent experience with Best Western Hotel de Havelet here on TripAdvisor. We very happy that you found our shuttle bus so useful and It was an absolute pleasure to have you here. Once again, we thank you for choosing our hotel and we do look forward to having you here again Gennaro Festivo General Manager

"Marvellous Marvellous Marvellous"

5
User 22/08/2018

Brilliant six days at Best Western Havelet Guernsey. Superb staff excellent service and an immaculately maintained hotel. Bravo to a fantastic team. Highly recommended and will definitely come back again.

BEST WESTERN D, Manager at Best Western Hotel De Havelet, responded to this review
Thank you for your support and for sharing your feedback after your recent experience with Best Western Hotel de Havelet here on TripAdvisor. It is wonderful to learn that you had an enjoyable stay with us and the hotel facilities were up to your satisfaction. Your excellent review is much appreciated. Once again, we thank you for choosing our hotel and we look forward to welcoming you soon. Kind Regards Gennaro Festivo General Manager

"Deb Havelet stay"

5
MJLD999, Nantwich, United Kingdom 21/08/2018

Yet another lovely stay at De Havelet,our 16th year here. Friendly staff, great service and food in both restaurants. Always consistent and never disappoints which is why we keep returning. Lovely big room overlooking the terrace with views down to the harbour and across to Herm. Housekeeping and Management can not be faulted. Highly recommended.

BEST WESTERN D, General Manager at Best Western Hotel De Havelet, responded to this review
Thank you for giving us top marks for your recent experience at Best Western Hotel de Havelet here on Tripadvisor. It is wonderful to learn that the relaxing and friendly atmosphere created by our wonderful team meant you have chosen our hotel once again for your return visit. I am very happy that your room met your complete expectations with the view overlooking the terrace and across the harbour. It will be my pleasure to compliment all our team for ensuring you enjoyed their genuine hospitality and the good food of The Copenhagen Bar & Grill and the Wellington Restaurant, and thank you for special mention of the housekeeping and management team. We do appreciate you being our guest and we look forward to welcoming you back to Best Western Hotel de Havelet on your 17th visit. Kind regards, Gennaro Festivo General Manager

"Very relaxing, lovely food, excellent service"

5
gill185, London, United Kingdom 10/08/2018

We stayed for four nights in Room 23. Room and bathroom very clean, comfortable and quiet. Excellent supply of tea, coffee, biscuits, chocolates etc. in a box in the room and this was topped up regularly. Meals in the Wellington tasty and reasonably priced with a lovely view of the Harbour from there and from the outside bar. Staff extremely obliging and helpful. Clean swimming pool and jacuzzi. The hotel is in a quiet area, on a steep hill, easy to walk down but seems a long way when walking up - would be difficult for some less mobile people.

BEST WESTERN D, Assistant Manager at Best Western Hotel De Havelet, responded to this review
Thank you for your support and for posting such a glowing recommendation of the Hotel and our great staff here on TripAdvisor. It is wonderful to learn that you had an enjoyable stay with us! I am pleased to read the room and our Health Suite facilities were up to your liking. Also, thank you for sharing your feedback regarding the food in the restaurant, I am glad you found the food first class. It gives me great pleasure to share your generous compliments with everyone - the team shall truly appreciate your compliments. Thank you! It was a pleasure to have been of service to you. Once again, we thank you for being our Guest and look forward to welcoming you soon. Kind Regards Sandis Zile Assistant Manager

"Excellent hotel at the quiet end of Guernsey town"

5
Orland61, Southampton, United Kingdom 09/08/2018

Great hotel in a quiet and traffic free end of Guernsey. Staff were very attentive and friendly. Room very nice and good overall value. Clean and comfortable. Bar and restaurant on site - both very popular with guests and visiting locals. Indoor swimming pool. Very surprised by Guernsey - my first visit ever. This hotel is a good destination.

BEST WESTERN D, General Manager at Best Western Hotel De Havelet, responded to this review
Thank you for your feedback following your recent stay at Best Western Hotel de Havelet. I am delighted to learn that you had a great stay and the hotel facilities met your expectations. I am especially pleased to hear you enjoyed your first visit in Guernsey. Your kind comments regarding the team are much appreciated, I would be pleased to pass your feedback onto each and every one. Once again, thank you for choosing to stay at our property and for your kind compliments. We hope we will have the pleasure of welcoming you back to Best Western Hotel de Havelet. Kind Regards Gennaro Festivo General Manager

"Hotel on the hill"

4
Dawson2016, Rossendale, United Kingdom 05/08/2018

Four generations of my family ranging from 22months to 96years spent five nights at this hotel. We had two rooms and the twin room had two exits, one internal and the other on to the terrace with four steps. The rooms were very well appointed and the house keeping was above average. The twin room had fruit, fudge, biscuits tea making facilities and all the toiletries needed to make our stay comfortable! The bathroom was spacious and had a bath and walk in shower for Dad! I did however find that the reception staff were not very communicative and I did ask for suggestions as to where I could get a neck and back massage and the girl looked blank but her associate did try hard to make a suggestion. Then later I asked if someone could sweep the outdoor steps as my granddaughter insisted on picking up the dusty leaves. Nothing happened there so later in the week I found a sweeping brush and did it myself!! One day we were asked not to use the internal door as there was a conference going on adjacent to our room so Dad had to struggle up and down the steps all day! All these little things often spoil a holiday but on the whole I would recommend anyone to book and say that Room 20 is a good room to choose!

BEST WESTERN D, General Manager at Best Western Hotel De Havelet, responded to this review
Thank you very much for sharing your experience following your recent stay at Best Western Hotel de Havelet. It was a pleasure to have you as our guests and I was pleased to hear that overall you had a pleasant stay and you found the rooms well-appointed and clean. I will be delighted to share your comments with our Housekeeping team and I am sure they will be delighted to hear it too. At the same time, I would like to apologies for any inconvenience you encountered during your stay. I have taken your comments on board and will look in to personally to avoid any disappointment in the future, thank you for bringing it to my attention. Once again, thank you for taking your time and sharing your experience and for your recommendation. We look forward to welcoming you back to Best Western Hotel de Havelet hopefully in the near future. Kind regards Gennaro Festivo General Manager

"Quality weeks stay."

4
beaujones, Calne, United Kingdom 29/07/2018

Pros. Great relaxed location with lovely views The main house is tastefully decorated and relaxing . There is a relaxing lounge and a large terrace where you can sit and have a drink or snack. There is a lovely warm inside swimming pool , sauna and hot tub which are spotlessly clean and when we used it lovely and quiet. There is plenty of parking outside the Hotel at all times. The courtesy mini bus is a nice service to the town .The Hotel also run a twice weekly free Island trip which lasts approximately 3 hours , the minibus driver , a well informed and friendly American local called Bob. There are two restaurants , one bistro style and one more formal where where breakfast is served. All the staff are the most attentive, professional, motivated and friendly we have ever come across, a really big thanks to them. A special thanks to housekeeping who keep the hotel so lovely and clean in all areas. Cons. My only disappointment was our room ,which while very clean and functional with a comfortable bed but was dark and in need of updating and didn't match the photos, we would have upgraded if we were aware, prior to arriving. This did not distract our enjoyable stay.

BEST WESTERN D, General Manager at Best Western Hotel De Havelet, responded to this review
Thank you so much for your wonderfully crafted review, we very much appreciate you taking the time to post this review about your most recent stay at BEST WESTERN Hotel de Havelet. It was a pleasure to have you as our guests and I am delighted to hear that you had an enjoyable stay with us. It is wonderful to learn that you enjoyed our Health Suite facilities and our complimentary island tour with Bob. We find your kind compliments regarding our team very rewarding, it is to my great satisfaction that you found each member of staff friendly and professional, and the service they provided was up to your complete satisfaction. Thank you for the special mention of the housekeeping team. It will be my pleasure to share your kind compliments with each member of staff. At the same time, I am sorry to hear that your allocated room was not up to your complete satisfaction. Please feel free to contact us regarding room preferences if you decide to stay with us again in the future. Thank you once again for taking your time and sharing your experience with other travellers. We look forward to welcome you back to BEST WESTERN Hotel de Havelet for another enjoyable stay.

"A great stay"

5
haydndavies2016, Johannesburg, South Africa 28/07/2018

I had a great stay at this hotel. Having booked the hotel on-line I subsequently emailed them to enquire whether they had space to store any bicycle that I might hire during my stay. Not only did they, very promptly, say yes there was but they also offered to organize the bicycle hire for me and put the amount on my bill at check out. I was most impressed and accepted their kind offer. On arrival at the hotel the check-in was very prompt and friendly. As on this occasion I was traveling by myself I booked the cheapest room available - I was looking for a room that was quiet and clean, with a single bed. The room was hence small and modestly decorated but was clean and, as it turned out, very quiet. It was also well equipped. Wi-Fi worked well and was easy to use. For some reason no shampoo was supplied, but that didn't bother me. I over heard conversation to the effect that there were a total of 34 rooms, so this is more of a boutique hotel. The hotel is situated just on the edge of St Peter Port. To put that in to context it is about a 10 - 15 minute walk to what I would regard as the town centre. It was a ten minute walk, down quite a steep hill, to the harbour. The positioning of this hotel is superb - close to what you need but without the hustle and bustle. That evening I decided to eat in one of their two restaurants, Copenhagen. The Wellington Boot restaurant is above it. The Copenhagen was excellent - modern, clean, well designed and with a varied menu. Service was attentive, food was excellent and great ambience. There was also an outdoor seating area, with views towards the harbour. The restaurant was so good that rather than go to the many other restaurants in the area I decided to eat here for the other three nights of my stay. One thing I did pick up was that my request to reception for a booking at the restaurant did not always make its way to the restaurant, but it didn't matter as they were very accommodating and had space The following morning I also decided to have breakfast at the restaurant, served in the Wellington Boot restaurant. You can have a continental or cooked breakfast or both. As I was going to be out for the day I opted for the latter. Breakfast was very good and presentation of the full English breakfast was excellent, as was the service. The hired bicycle was waiting for me in the bicycle rack and a helmet was waiting for me at reception, as undertaken. Whilst the hotel has a really nice indoor swimming pool, after going out and about on the bike and returning to the hotel I took the 10 minute downhill walk to the De Valette pools. These are four salt water swimming pools hewn out of the rock decades ago. Having read an interesting pictorial history of the pools situated in gardens adjacent to them it was clear to me that they were somewhat of an institution with visitors and residents alike. I really enjoyed my swim here and wandering around them - the views from them were beautiful. On leaving check-out was prompt and I caught a taxi for the 15 minute drive back the airport. In summary then, clean, quiet, well located, well priced, friendly, great food and when I come back to Guernsey I will stay here.

BEST WESTERN D, General Manager at Best Western Hotel De Havelet, responded to this review
Thank you very much for your wonderful feedback and to share it with other site readers here on TripAdvisor. It was a pleasure to have you as our Guest and I am delighted to learn that you had a very enjoyable stay. We appreciate your great comments regarding the team and pleased to hear that you found the service they provided friendly and of a high standard. I will be delighted to share your kind compliments with each member of staff and I can assure you they will all be pleased to hear it as they take great pride in providing an excellent customer service that exceeds our Guests` expectations. Thank you also for sharing your satisfaction regarding your dining experience in our restaurants, and the cleanliness of the hotel, our catering and housekeeping department will be delighted to read it! Once again, thank you for choosing Best Western Hotel de Havelet for your holiday destination and for your recommendation. Please do not hesitate to contact us again when planning your next visit to Guernsey, we look forward to your return! Kind Regards Gennaro Festivo General Manager

"Wonderful place"

5
sheenaharrison381, Greater London, United Kingdom 24/07/2018

Spent a great long weekend here. Lovely hotel, helpful staff, brilliant swimming pool. Best time ever. Also has restaurants on the grounds and an outside area where we had some drinks on arrival. Fabulous view of the castle.

BEST WESTERN D, General Manager at Best Western Hotel De Havelet, responded to this review
Thank you for your feedback following your recent stay at Best Western Hotel de Havelet. I am delighted to learn that you had a great stay and the hotel facilities met your expectations. I am especially pleased to hear you truly enjoyed our Health Suite facilities. Your kind comments regarding the team are much appreciated, I would be pleased to pass your feedback onto each and every one. Once again, thank you for choosing to stay at our property and for your kind compliments. We hope we will have the pleasure of welcoming you back to Best Western Hotel de Havelet. Kind Regards Gennaro Festivo General Manager

"So,So Sorry to leave."

5
barryf1000, Diss, United Kingdom 14/07/2018

The Last time We stayed at the Hotel de Havelet was in 2015 and it was superb then.Now 3 years later and its just stunning.The Passion and dedication of the Staff is amazing. Wonderful Rooms,2 Superb Restaurants one with a great new Terrace that overlooks the Islands of Herm and Jethou and a Lovely Bar You know the food is superb when the restaurants are filled with Guernsey Residents. Breakfasts,well never,even on cruises have we seen a better selection of food. A Lovely Pool,Beautiful Gardens and flowers [ and we are professional RHS Gardeners ] Hotel de Havelet you deserve your crown and thank you to you all for the most wonderful stay we have had anywhere. Barry and Marian Foster

BEST WESTERN D, General Manager at Best Western Hotel De Havelet, responded to this review
Many thanks for your lovely review, I hope you homeward travels were smooth and comfortable. It was a pleasure to read your review and I am glad that you enjoyed your stay with us! I am delighted to learn that the hotel setting, the garden and the flowers were up to your liking. Thank you also for sharing your feedback regarding the food, I am pleased to learn you enjoyed your meals in our restaurants. We very much appreciate all your kind comments regarding our staff - we are very proud of our team and I'm pleased the service they provided met your expectations. Once again, thank you for choosing to stay at our property and for your kind patronage. We look forward to welcoming you back to Best Western Hotel de Havelet. Kind Regards Gennaro Festivo General Manager

"Another fantastic stay, shame we had to come home"

5
Richard F, cariff, United Kingdom 13/07/2018

We stopped here 5 years ago, some things have changed, the separate bar and downstairs restaurant are now one dining area, nice for an informal dinner, but one thing that hasn't changed is the excellent service provided by the staff. Nothing was too much trouble, everyone was extremely attentive and the food was excellent. Once again I find myself unable to convey how truly great the staff are, they made us feel special and made a holiday into a wonderful experience. I hope that we don't have to wait 5 tears before returning to this exceptional hotel again.

BEST WESTERN D, General Manager at Best Western Hotel De Havelet, responded to this review
Many thanks for your wonderful review! It was a pleasure to read your review and I am glad that you had a fantastic stay with us and the Hotel facilities met your expectations. I am delighted to learn that you found the food in the restaurants excellent. Thank you for all your kind comments regarding our staff - we are very proud of our team and I'm pleased you found them attentive & they made you feel welcome throughout your stay. I would be pleased to share your kind compliments with each member of the team. Once again, thank you for choosing to stay at our property and for your kind compliments. I truly appreciate your opinion and are pleased you have been served so well. We forward to welcoming you back to Best Western Hotel de Havelet next time you decide to spend another holiday stay on our beautiful island. Kind Regards Gennaro Festivo General Manager

"Short stay"

5
User 11/07/2018

We stayed for 2 nights recently. As it was such a short stop we didn't use many of the facilities, but the setting is lovely and the staff were wonderful. We had a lovely meal on the terrace of the Copenhagen bar and grill watching the sun set and the bats fly. Very peaceful.

BEST WESTERN D, General Manager at Best Western Hotel De Havelet, responded to this review
Many thanks for your review, I hope you homeward travels were smooth and comfortable. We are delighted to read you had an enjoyable stay with us. It is wonderful to learn that you enjoyed your meal on the Copenhagen Terrace and the sunset. Thank you for mentioning my team, all feedback is shared with each member of the team and I would like to say thank you on their behalf as well. Once again, thank you for choosing to stay at our Hotel. We look forward to welcoming you back to Best Western Hotel de Havelet. Kind Regards Gennaro Festivo General Manager

"Lovely hotel with good location and friendly staff"

5
phildan2015, Camberley, United Kingdom 09/07/2018

My wife and I have just returned from a 5 night stay at the Hotel De Havelet in St.Peter Port, Guernsey. We booked direct with the hotel as we found the cost (including breakfast) was better than through the usual online agents. Our standard room was spacious with pleasant decor and a good standard of furniture. It was good to see the hotel had fitted plenty of power points in sensible locations, along with USB charging points built into the sockets. The en-suite was also spacious with a large bath with shower over. Fixtures and fittings were all of a high standard. While possibly an odd thing to mention, the air conditioning unit was relatively quite, which was a bonus as we ran it all night long as the weather was lovely and hot during our stay. Breakfast included a cold buffet and hot food - I'd recommend the salmon and scrambled eggs. Service was both friendly and efficient. We also had an evening meal in one of the restaurants (there are two) which we found to be pleasant, although I'd suggest the wine mark up was a tad too strong when compared to other restaurants in St.Peter Port. However, overall, the food is well presented and the dining experience was good. The hotel has an indoor swimming pool with doors opening onto a well stocked and kept garden. Although the garden is overlooked by other properties, it still felt perfectly fine to relax on the well placed sun beds. There is also a capacious veranda area with plenty of shade seating along with a separate outside 'bar' area with wonderful views over St.Peter Port harbour. The hotel location is excellent, with good walking access into St.Peter Port. However, do be mindful that the hotel is located toward the top of a rather steep hill, so the most direct walk to the town (i.e. turn left outside the hotel) is very steep (especially coming back after being out all day!). However, if you turn right outside the hotel and then take the next right, your walk to/from the hotel will be less steep. If walking is not for you, then the hotel provides a free bus service into town at 3 set times with later returns. Once in town you are right by the bus terminus. The buses are excellent, costing £1 per person per trip. So a ride around the whole island will only cost you £1. All in all the hotel's biggest asset are its staff. Every person we met was friendly and did their utmost to help. A big thank-you to the Receptionist and Restaurant and Bar staff.

BEST WESTERN D, General Manager at Best Western Hotel De Havelet, responded to this review
Wow, another 5* review! We are incredibly grateful to your kind words of appreciation. It was a great pleasure to read your detailed review and I am glad that you enjoyed your stay with us. I am delighted to learn that the room was up to your liking and you enjoyed our Health Suite facilities! Thank you for sharing your feedback regarding the food in our restaurants, I am pleased to read this was up to your satisfaction and that you especially enjoyed the salmon and scrambled eggs for breakfast. I appreciate all your feedback and have taken your comments on board. We find your kind compliments regarding our team very rewarding, it is to my great satisfaction that you found each member of staff friendly and the service they provided was up to your complete satisfaction. Thank you for choosing to stay again at our property and for your recommendation. We look forward to welcoming you back for another great visit! Meanwhile we assure you of our personal attention at all times. Kind Regards Gennaro Festivo General Manager

"Peaceful oasis for a short break"

4
cottonseeds, Plymouth, United Kingdom 08/07/2018

Following a very busy time arranging a family wedding we decided to take a few days in Guernsey to unwind. We chose the Best Western De Havelet based on its facilities and on-line reviews. Overall we were very pleased with the hotel. The staff were very friendly, pleasant and attentive, the premises were clean and tidy throughout and the swimming pool was at just the right temperature and large enough for swimming comfortable lengths. A jacuzzi, sauna and steam room lie at opposite ends of the pool. De Havelet has two restaurants on the ground and first floors. The former includes a pleasant bar and there is the opportunity to eat in the open air in fine weather. Breakfast is served in the first floor restaurant which offers generous range of options from fresh fruit to a full English; the room is light and airy and there is no sense of rush. We also dined at the Hotel's restaurants three times during our stay, partly because De Havelet is situated a little above the town centre and on those evenings we preferred not to walk or take a taxi back but more particularly because we considered the restaurants to be very good value especially if one chose from the table d'hôte menu which offered some most enjoyable dishes. We also hired bicycles during our stay at the very reasonable rate of £10 per day. Almost inevitably any honest review will also consider what was not quite so good and in our case there were just a couple of difficulties. The lavatory in our otherwise very pleasant bathroom was reluctant to flush effectively. I mentioned this at reception and measures were taken to improve it whilst we were out for the day. On our return we found the flush was working better but by the last morning had deteriorated again. The other thing future guests might want to consider is the location of their room in the hotel. Ours was rather near the upper entrance gate to the grounds and also the end of the restaurant. When the latter closed for the night there was rather a lot of noisy talking below our window (it might have been fellow guests or staff) which was unfortunate. There was also some early morning activity, casks being delivered I think, which it would been better not to hear. One unexpected bonus during our time at the De Havelet was enjoying the "round the island" tour in the hotel's mini bus which runs twice weekly on Tuesdays and Thursdays. The driver and guide is Bobby a very laid back gentleman hailing originally from Seattle. He is a very laid back and a superb raconteur with a wealth of in-depth knowledge about the island which he draws on to great effect when telling the story of Guernsey. We are not generally great enthusiast for guided tours but this one proved very much the exception. At other times the hotel mini-bus provides a useful timetabled shuttle into the town centre. In conclusion we very much enjoyed our stay at the De Havelet and would book again without hesitation.

BEST WESTERN D, General Manager at Best Western Hotel De Havelet, responded to this review
Thank you so much for your wonderfully crafted review, we very much appreciate you taking the time to post this review about your most recent stay at BEST WESTERN Hotel de Havelet. It was a pleasure to have you as our guests and I am delighted to hear that you had an enjoyable stay with us. It is wonderful to learn that you enjoyed our Health Suite facilities and found our restaurants to be very good. Thank you for mentioning my team as friendly, pleasant and attentive. It will be my pleasure to share your kind compliments with each member of the team. I am sure Bobby will be delighted to hear that you enjoyed his round the island tour and found this tour an unexpected bonus. At the same time, I am sorry to hear that you experienced some difficulties with the flush in the toilet and your allocated room was not up to your complete satisfaction. Please feel free to contact us regarding room preferences if you decide to stay with us again in the future. Thank you once again for taking your time and sharing your experience with other travellers. We look forward to welcome you back to BEST WESTERN Hotel de Havelet for another enjoyable stay. Kind regards Gennaro Festivo General Manager

"Lovely hotel in a peaceful setting overlooking the harbour"

5
Maggie T, Chichester, United Kingdom 03/07/2018

We thoroughly enjoyed our stay at the Hotel De Havelet in St Peter Port. The staff are incredibly welcoming and nothing was too much trouble. The facilities are excellent as was the food. Our room was clean, quiet and comfortable with a super large bed.

BEST WESTERN D, Owner at Best Western Hotel De Havelet, responded to this review
Thank you very much for your lovely review! We very much appreciate you taking the time to post this review following your recent stay at Best Western Hotel de Havelet. Having read your feedback, I am delighted to hear that you thoroughly enjoyed your stay with us! It is wonderful to learn that the hotel facilities met your expectations and the allocated room was up to your liking. Thank you also for sharing your feedback regarding the food in the restaurant, I am pleased you found this excellent. I appreciate your kind compliments regarding the team and I am pleased to hear that they made you feel valued and welcomed throughout your visit. Thank you for choosing to stay again at our property and for you recommendation. We look forward to welcoming you back for another great visit! Kind regards Gennaro Festivo General Manager

"One of the Best!"

5
Charles M, Devon, United Kingdom 03/07/2018

Another very pleasant short stay - this hotel has a long and well established pedigree of providing quietly reliable excellent service. Friendly, attentive but not intrusive staff; immaculately clean and QUIET rooms; thoroughly good food in the restaurant. Well done the senior management, - Sandis and Gennaro - for sustaining a happy & relaxed staff group and for taking the time to attend to the small details which ensure a comfortable stay.

BEST WESTERN D, General Manager at Best Western Hotel De Havelet, responded to this review
Thanks for your support and for posting such a wonderful recommendation on TripAdvisor! Our aim is to consistently deliver the high standards expected from our guests and I am delighted that you had a very pleasant short stay at Best Western Hotel de Havelet. My team is especially pleased that our heartfelt hospitality and the comfort of the room have met your complete expectations. Thank you also for sharing your feedback regarding the food in our restaurants, I am glad to hear this was up to your satisfaction. I highly appreciate your kind comments regarding my team, I would be pleased to share your feedback with them. Once again, we appreciate you being our Guest and look forward to your return. Meanwhile we assure you of our personal attention always. Kind regards Gennaro Festivo General Manager

"FAB-U-LOUS"

5
Michael P, Northwood, United Kingdom 01/07/2018

Fantastic hotel. Many thanks to Gennaro and his staff who make you feel at home. Excellent facilities, good bedrooms and food. We stayed for a week on half board so were able to use the new Copenhagen restaurant a couple of times. This is proving to be a hit with the locals. Looking forward to our next visit

BEST WESTERN D, General Manager at Best Western Hotel De Havelet, responded to this review
Many thanks for your lovely review, we appreciate you taking the time to post this review following your recent stay at Best Western Hotel de Havelet. Having read your feedback, I am delighted to hear that you had an enjoyable stay and the hotel facilities were up to your satisfaction. I am pleased to learn that your allocated room was up to your liking and you enjoyed the food in our restaurants. Thank you very much for your kind words regarding my team, it is wonderful to learn that they made you feel at home. I would be pleased to share your kind compliments with each member of the team. Once again, thank you for choosing to stay with us. We look forward to welcoming you back to Best Western Hotel de Havelet in the future. Kind regards Gennaro Festivo General Manager

"A wonderful stay at this superb hotel"

5
Rose66_11, Hemel Hempstead, United Kingdom 01/07/2018

The setting and location of the hotel are excellent. Near enough to walk into the main town of St Peter Port but set in lovely surroundings overlooking the sea. The room was spacious, clean and had every facility needed. The public areas were bright and welcoming. Reception was very efficient and nothing was too much trouble. The Wellington Boot restaurant was just superb. The menu choice was excellent and the service and the staff were tip top. The food was cooked to perfection and the ambience was very pleasant. As our stay was quite short we did not avail ourselves of the swimming pool but upon looking at it, it seemed very good. The shuttle bus service was very useful and took passengers to various points in the main town. I have stayed in Best Western Hotels before and always expect a certain standard from them but the de Havelet surpassed these standards. It is probably the best Best Western hotel that I have stayed in. If I visit Guernsey again, I would most definitely stay at the de Havelet.

BEST WESTERN D, General Manager at Best Western Hotel De Havelet, responded to this review
Many thanks for a wonderfully crafted review, I hope you homeward travels were smooth and com-fortable. It was a great pleasure to read your review and I am glad that you enjoyed your stay with us. I am glad to hear your allocated room was up to your liking and you found our Shuttle bus service very useful. It is wonderful to learn that you enjoyed your meals in our Wellington Boot Restaurant and the service provided was up to your complete satisfaction. We feel extremely proud you think so highly of our hotel and found everything to be perfect! Thank you for all your kind comments, I would be pleased to share your feedback with my team. We look forward to welcoming you back to Best Western Hotel de Havelet next time you decide to spend another holiday stay on our beautiful island. Kind Regards Gennaro Festivo General Manager

"Lovely experience "

5
Adele T, Hereford, United Kingdom 29/06/2018

Great hotel in a beautiful setting. Staff are very attentive and nothing was too much change trouble. Swimming pool, jacuzzi, sauna and steam room a welcome treat at the end of the day. Lovely outside areas to sit and relax.

BEST WESTERN D, General Manager at Best Western Hotel De Havelet, responded to this review
Thanks for your support and for posting your recommendation on TripAdvisor! I am delighted to read you had an enjoyable stay with us and the hotel facilities met your expectations. It is wonderful to learn that you especially enjoyed our Health Suite facilities and found it a nice welcome treat at the end of the day. Thank you for mentioning my staff as attentive, I am glad that the service they provided was up to your satisfaction. Once again, thank you for your recommendation. We hope we have the pleasure of welcoming you soon. Kind Regards Gennaro Festivo General Manager

"Lovely hotel and spa"

4
skiingcouple, Yorkshire 19/06/2018

This is one of the nicest Best Western hotels we have stayed in. It is situated on a hill at the top of St Peter Port within 10 minutes walk of the harbour and shops - a little longer coming back up! There are 34 rooms and the hotel upgraded us to a spacious and well-equipped superior room for our 2-night stay, where we enjoyed the extras included in that: fridge, safe, complimentary bottled water and soft drinks (2 small cans), slippers and bathrobes and a well-provided tea and coffee tray which included biscuits and chocolates. The room looked out through a corridor to the gardens and its only fault was that the window didn't open to fresh air as a result. No air conditioning but a fan was provided along with the hair dryer, iron and ironing board. The bed was generous and comfortable and the bathroom was large and very clean. The hotel amenities included a smoking terrace with tables and chairs at the front and beautiful gardens to the rear with a very lovely pool complex in the garden, which included a jacuzzi, sauna and steam room. French doors led from the pool to sunloungers and chairs in the garden under palm trees. There were also two restaurants on site located in the former Coach House: the Copenhagen Bar and Grill and The Wellington Boot. We had dinner in the Wellington Boot and the food and service were very good. A taxi driver recommended it as it is apparently popular with the locals. All the staff were friendly and cheerful and able to help with information about the area. An additional feature which we appreciated was the provision (April to October) of a free shuttle bus into and out of town. There were also complimentary bicycle tours twice a week with bikes and helmets provided, guided by Attila the restaurant manager. All in all we were sorry to leave!

BEST WESTERN D, General Manager at Best Western Hotel De Havelet, responded to this review
Wow, another glorious review! We thank you for your very thoughtful comments, recognition of our services and as well as highly recommending our Best Western Hotel de Havelet to other travellers. It was a great pleasure to read your review and I am glad that you enjoyed your stay with us. I am delighted to learn that the hotel facilities met your expectations and you especially enjoyed our Health Suite. Thank you also for sharing your feedback regarding our restaurants, I am pleased to read the food and service provided was up to your liking. We find your comments regarding the staff very rewarding and I will be delighted to share your feedback with each member of the team. It is wonderful to learn that you think our hotel is one of the nicest Best Western hotels you have stayed in, thank you! Once again, thank you for choosing to stay at our property and for your recommendation, we all look forward to welcoming you back to Best Western Hotel de Havelet hopefully in the near future. Kind regards Gennaro Festivo General Manager

"It's always a pleasure!"

5
margaretjo, Spalding 19/06/2018

This is the third time that we have stayed at the de Havelet Hotel and now we can't imagine staying anywhere else in Guernsey! Great welcome, comfortable surroundings, excellent food and very good service!! The hotel enjoys a fabulous location overlooking Castle Cornet and the Saint Peter Port Harbour and offers a courtesy bus service linking it to the town as well as its two sister hotels. The lovely pool, jacuzzi and steam room facilities are complimented by a side garden for sunbathing and relaxation! Beautiful rooms and wonderful vistas - it is such a treat to stay! Well done to the de Havelet team - they do not disappoint!

BEST WESTERN D, General Manager at Best Western Hotel De Havelet, responded to this review
Many thanks for your wonderfully crafted review, I hope you homeward travels were smooth and comfortable. I feel truly honoured by you saying we are the perfect place to stay on our beautiful island, Guernsey. Your feedback is very important to us and it is always great to hear when guests have enjoyed their stay with us. I am pleased to read that the Health Suite facilities, the room and the food in the restaurants were up to your complete satisfaction. The team are our greatest asset and I am pleased everyone you came into contact with made you feel welcome and comfortable. All feedback is shared with the team and I would like to say thank you on their behalf as well. Thanks again for being our guest and we look forward to welcoming you back to Best Western Hotel de Havelet next time you decide to spend another holiday stay on our beautiful island. Kind Regards Gennaro Festivo General Manager

"Copenhagen Bar and Grill"

4
sandflopper j, Alhama de Almeria, Spain 19/06/2018

This is beautifully positioned with a great view over St Peter Port harbour. The head waiter is charm personified, the menu reasonable with some really good choices. I had the pan seared scollaps which were absolutely fabulous and shared a paella with my wife as a main. The Paella was a little disappointing having mainly chicken, and very few prawns and muscles. The rice was more of a risotto consistency than a paella. The wine list was good and we shared a Malvasia which was a delight. All in all a very nice experience, my personal advice would be to avoid the paella and go for the fish.

BEST WESTERN D, General Manager at Best Western Hotel De Havelet, responded to this review
Thank you very much for taking the time to share your experience at our Copenhagen Bar & Grill on TripAdvisor. I am delighted to read you overall had an enjoyable experience with us! It is wonderful to learn that the menu was up to your liking and found the Pan Seared Scallops fabulous. At the same time, I am sorry to hear that the Paella did not meet your expectations. I do appreciate your feedback and have taken your comments on board. We appreciate you being our Guest and we hope we will have the pleasure of welcoming you back in the future. Should you require any assistance for future bookings or to arrange any celebrations please do not hesitate to contact me directly or our Reservation Team! Kind regards Gennaro Festivo General Manager

"Great service"

5
Jacqueline121, London, United Kingdom 19/06/2018

Loved this hotel. the staff were so friendly and very accommodating with my daughter - 3 at the time. There is an indoor heated pol which is a big hit! The meals were great and the location very good. Would definitely stay here again.

BEST WESTERN D, General Manager at Best Western Hotel De Havelet, responded to this review
Thank you for your feedback following your recent stay at Best Western Hotel de Havelet. I am delighted to learn that overall you had an enjoyable stay and the hotel facilities met your expectations. I am especially pleased to hear you truly enjoyed our Health Suite facilities and found the location great to explore the island. Your kind comments regarding the food and my team are much appreciated, I would be pleased to pass your feedback onto each member of the team. Once again, thank you for choosing to stay at our property and for your kind compliments. We hope we will have the pleasure of welcoming you back to Best Western Hotel de Havelet. Kind Regards Gennaro Festivo General Manager

"Nice hotel just outside St Peter Port"

4
bandito912, New York City, New York 18/06/2018

I had a pleasant bank holiday stay. The helpful front desk staff were the best part of the experience. The hotel is just outside St Peter Port, up a fairly steep hill. My taxi driver from the airport gave me a pro tip that if you walk out of the hotel and turn left (the obvious way into town) the hill is much steeper than if you turn right and go around the corner — very helpful. There's allegedly a free shuttle, but the walk is less than 10 minutes so I never bothered. The rooms are fine, if a bit dated. It wasn't particularly warm outside, but the room was quite hot. I ended up using the fan that was stored in the closet. I enjoyed the pool.

BEST WESTERN D, General Manager at Best Western Hotel De Havelet, responded to this review
Thank you very much for sharing your experience following your recent stay at Best Western Hotel de Havelet. It was a pleasure to have you as our guest and I am glad you had a pleasant stay with us and the hotel facilities and the service provided met your expectations. Also, thank you for sharing your feedback regarding the Health Suite facilities and our staff. I very much appreciate your kind comments regarding my reception team, it is wonderful to learn that especially their assistance was up to your complete satisfaction. Once again, thank you for taking your time and sharing your experience. We look forward to welcoming you back to Best Western Hotel de Havelet hopefully in the near future. Kind regards Gennaro Festivo General Manager

"Another wonderful stay"

5
Cal G, Walsall, United Kingdom 14/06/2018

This was our third visit to the De Havalet. We chose to stay in the room we had had previously which was a short walk to the pool area. The rooms are very comfortable and well serviced. All the staff are very helpful. The hotel is a short walk from the town centre, and there is a complimentary bus for those who can't manage the hill. The pool area is a key reason for us returning to this hotel. It is always very clean. We stayed half board and the food and service at breakfast and dinner was always very good. We look forward to returning one day.

BEST WESTERN D, General Manager at Best Western Hotel De Havelet, responded to this review
Thank you very much for sharing your most recent experience at Best Western Hotel de Havelet. As a regular guest with us, it's a great pleasure to see that you have had a wonderful time with us once again, and the hotel facilities and service lived up to your complete satisfaction. We truly appreciate your continued loyalty towards our hotel and I will be delighted to share your kind compliments with the team. Thank you for choosing to stay at our property and for your positive feedback. We look forward to welcoming you back for another great visit! Kind Regards Gennaro Festivo General Manager

"A Gem - a lovely hotel"

5
darius1957, London, United Kingdom 13/06/2018

This is a very pretty, bright hotel. The staff are lovely, extremely helpful and very professional. Our room was large. A lovely, comfortable and bright room, in a galleried courtyard. With everything you could possibly need. Very clean and spacious, the bathroom was much larger than we had anticipated and thank heavens for the complimentary shampoo, conditioner and soaps. We ate at the Wellington restaurant at the hotel. With its stunning views over the bay and castle. The food was delicious. No wonder they have won so many awards. Again the staff were friendly and accommodating. We met friends in the hotel's Copenhagen Bar and Grill, with more stunning views of the castle and bay. We could not find anything that was a disappointment with this hotel, if anything it was a wonderful surprise. I have not touched on the swimming pool or the lovely gardens - I had better stop now or this review will be three pages long. i would heartily recommend this hotel to anyone visiting Guernsey. We hope to be back soon.

BEST WESTERN D, General Manager at Best Western Hotel De Havelet, responded to this review
Thank you for taking your time and share this wonderful review following your recent stay at Best Western Hotel de Havelet. I am delighted to hear that you had an enjoyable stay and our hospitality and the comfort of your room have exceeded your expectations. I am also pleased to learn that you and your friends had an excellent dining experience in both the Wellington Boot and Copenhagen Restaurant and I appreciate your special comments regarding the quality of food and the service. It is wonderful to learn that you enjoyed our location, the surrounding gardens and found the views from the hotel stunning. Thank you once again for being our Guests and for your recommendation. It will be my pleasure to share your feedback with the entire team. We look forward to welcoming you back for another great visit! Kind regards Gennaro Festivo General Manager

"100 % worth the walk"

5
User 10/06/2018

What an amazing hotel . Staff the best I have every come across --- they actually truly care about you and make your stay so good . Room perfect ; breakfast awesome ; pool and hot tub a must to try -- just a great experience overall it is a step climb to hotel so not for faint hearted ; but I would make the walk again

BEST WESTERN D, General Manager at Best Western Hotel De Havelet, responded to this review
Many thanks for your wonderful review, we appreciate you taking the time to post this review following your recent stay at Best Western Hotel de Havelet. Having read your feedback about our service, I am delighted to hear that your room was perfect, you enjoyed the breakfast & our health suite. I thank you for you kind words regarding my staff, I am glad you found them so caring and helpful. Once again, thank you for choosing to stay with us. We look forward to welcoming you back to Best Western Hotel de Havelet in the future. Kind regards Gennaro Festivo General Manager

"Just fabulous"

5
691clareh, Romsey, United Kingdom 10/06/2018

Spent two days here on a short break and loved every minute. Upgraded to a superior room on arrival, very comfortable and in the old part of the hotel, with a view towards Castle Cornet. The food is delicious; plenty of choice for breakfast but the Copenhagen Bar and Grill was something special. Lovely, fresh food, daily specials and plenty of gluten free choices for me. All the other reviews remark on how good the staff are and I'd echo this - when I managed to knock my coffee over, our waiter brought me a small bowl of hot water with rose petals in it so I could clean up my jacket and bag. So thoughtful. Very difficult to fault anything - except perhaps that we couldn't stay for longer! A delight.

BEST WESTERN D, General Manager at Best Western Hotel De Havelet, responded to this review
Many thanks for your wonderful review, we appreciate you taking the time to post this review following your recent stay at Best Western Hotel de Havelet. Having read your feedback about our service, I am delighted to hear that your room was very comfortable and you found the food delicious and that we were able to cater for your gluten free diet. I thank you for your kind words regarding my team, I will be sure to pass this onto them. Once again, thank you for choosing to stay with us. We look forward to welcoming you back to Best Western Hotel de Havelet in the future. Kind regards Gennaro Festivo General Manager

"Quality service, delicious food and restaurant views to die for!"

5
Simon D, Isle of Wight, United Kingdom 07/06/2018

Booked this hotel through their online booking service operated by Best Western -- very comfortable hotel with delicious breakfasts and dinners in the Copenhagen brasserie -- stunning views from their terrace -- and a big plus is their indoor pool, hot-tub,sauna and steam room. Great service from the hotel staff -- almost felt that we were in Italy!!

BEST WESTERN D, General Manager at Best Western Hotel De Havelet, responded to this review
Many thanks for your wonderful review, we appreciate you taking the time to post this review following your recent stay at Best Western Hotel de Havelet. I am delighted to hear that you had an enjoyable stay and pleased to learn that our hospitality and the comfort of your room have met your complete expectations. I also would like to thank you for sharing your feedback regarding our breakfast and dinner in our Copenhagen Bar and Grill. Thank you for the special mention of our team, I am glad their service and assistance was up to your complete satisfaction and I would be pleased to share your kind compliments with them. Your kind comments regarding our leisure facilities are much appreciated and it is wonderful to learn that you found the views from the terrace stunning. Once again, thank you for choosing to stay with us. We look forward to welcoming you back to Best Western Hotel de Havelet hopefully in the future. Kind regards Gennaro Festivo General Manager

"Fantastic service - nice people "

4
Dorthe N, Grenaa, Denmark 06/06/2018

Month before arrival this hotel showed us the most fantastic service. No matter our request they managed to find a solution. Upon arrival we were met by smiling and helpful staff, with one objective, to serve us in the very best way. They even assisted printing and scanning documents during our stay. Service is the trademark of the hotel.

BEST WESTERN D, General Manager at Best Western Hotel De Havelet, responded to this review
Many thanks for your wonderful review, we appreciate you taking the time to post this review following your recent stay at Best Western Hotel de Havelet. Having read your detailed feedback about our service, I am delighted to hear that our hospitality have met your complete expectations. Thank you for the special mention of our hotel team, I am glad their service and assistance was up to your complete satisfaction and I would be pleased to share your kind compliments with them. Once again, thank you for choosing to stay with us. We look forward to welcoming you back to Best Western Hotel de Havelet hopefully in the future. Kind regards Gennaro Festivo General Manager

"Superb!"

5
TC_82_12, Honiton, United Kingdom 06/06/2018

It's really hard to know where to begin to review the De Havelet, we have just stayed for a week and what a great week! From the minute we arrived we were made to feel welcome and valued. Our room was spacious, beautifully decorated and spotless with a stunning view over Castle Cornet and Herm. There were so many little extras; fluffy bath robes, a continually replenished basket of fruit, good quality biscuits, cans of soft drinks, chocolates and toiletries. The hotel offers free breakfast room service and also a turn down service if you want it. We ate in both restaurants and the food is of the highest quality with varied menus. There is also a free shuttle bus to and from the town which makes a break from the short, but very steep climb back up. The one thing above all about this hotel is it's staff; they are so well trained, kind, courteous and approachable, from Bobbie the bus driver to Genaro the general manager and all the receptionists, bar, restaurant and cleaning staff in between. Personally we wouldn't stay anywhere else if we returned to Guernsey.

BEST WESTERN D, General Manager at Best Western Hotel De Havelet, responded to this review
Many thanks for your wonderful review, we appreciate you taking the time to post this review following your recent stay at Best Western Hotel de Havelet. Having read your detailed feedback, I am delighted to hear that you had an enjoyable stay and pleased to learn that our hospitality and the comfort of your room have met your complete expectations. Your kind comments regarding our breakfast service and our restaurants are much appreciated and I am delighted that our food quality and menus have met your expectations. I am also glad that all the little extras in your room was up to your liking. Thank you for the special mention of our hotel team, I am glad their service and assistance was up to your complete satisfaction and I would be pleased to share your kind compliments with them. It is wonderful to learn that you enjoyed the view over Castle Cornet and Herm and could use our free shuttle bus service to and from the town centre. Thank you for choosing to stay again at our property and for your recommendation. We look forward to welcoming you back for another great visit! Kind regards Gennaro Festivo General Manager

"The attention to detail by the staff was amazing."

5
John W, Nottingham, United Kingdom 04/06/2018

A very comfortable hotel, 8 minutes walk to the centre of St Peter Port, but quite a way up a steep hill. The indoor pool area and spa was excellent, secluded and relaxing. Tend to be older patrons, so no children when we went. Again, the service in the Wellington restaurant was very good. We enjoyed the food, but some might think it a bit old fashioned. A very nice hotel and we thoroughly enjoyed our first visit to Guernsey.

BEST WESTERN D, General Manager at Best Western Hotel De Havelet, responded to this review
Thank you very much for sharing your recent experience at Best Western Hotel de Havelet here on TripAdvisor. It was a pleasure to have you as our guests and I am delighted to learn that you enjoyed your stay with us. Thank you also for sharing your feedback regarding our Wellington restaurant, I am glad to hear the food and the service provided by my team was up to your liking. Your kind com-ments regarding our leisure facilities are much appreciated and I am delighted that you found our ho-tel comfortable and nice. Once again, thank you for choosing to stay with us. We look forward to welcoming you back to Best Western Hotel de Havelet hopefully in the future. Kind Regards Gennaro Festivo General Manager

"Lovely weekend break"

4
willyb_11, Stratford upon Avon UK 04/06/2018

We stayed over the May bank holiday with two other couples and we all had a wonderful weekend at the hotel. It's is a good position near the centre, and all the staff are very helpful. If we return to Guernsey we will come back to this hotel.

BEST WESTERN D, General Manager at Best Western Hotel De Havelet, responded to this review
Thank you very much for sharing your recent experience at Best Western Hotel de Havelet here on TripAdvisor. It was a pleasure to have you as our guests and I am delighted to learn you had a won-derful stay with us. Your kind comment regarding my team are much appreciated, all feedback is shared with each member of the team and I would like to say thank you on their behalf as well, Once again, thank you for choosing to stay with us. We look forward to welcoming you back to Best Western Hotel de Havelet hopefully in the future. Kind Regards Gennaro Festivo General Manager

"Great Place to stay"

5
User 29/05/2018

Great staff and service, good food and altogether a wonderful short stay Hotel. We had 3 nights with friends and the staff were very helpful with moving tables around so we had mimimun hassel. Would go back there again!

BEST WESTERN D, General Manager at Best Western Hotel De Havelet, responded to this review
Thank you very much for sharing your recent experience at Best Western Hotel de Havelet here on TripAdvisor. It was a pleasure to have you as our guests and I am delighted to learn you had a wonderful stay with us. Thank you also for sharing your feedback regarding our restaurant, I am glad to hear the food and the service provided by my team was up to your liking. Your kind comments regarding my team are much appreciated, all feedback is shared with each member of the team and I would like to say thank you on their behalf as well. Once again, thank you for choosing to stay with us. We look forward to welcoming you back to Best Western Hotel de Havelet hopefully in the future. Kind Regards Gennaro Festivo General Manager

"Excellent experience "

5
User 28/05/2018

3 of us stayed for 3 nights over the bank holiday weekend. Very happy with the hotel. Staff are excellent- very knowledgeable and helpful. Swimming pool, sauna etc were great and clearly very well maintained. Rooms were big and cleaned to a high standard. Overall I would say this hotel is much closer to a 4* than 3*.

BEST WESTERN D, General Manager at Best Western Hotel De Havelet, responded to this review
Many thanks for your wonderful review, we appreciate you taking the time to post this review following your recent stay at Best Western Hotel de Havelet. Having read your detailed feedback, I am delighted to hear that you had an enjoyable stay and pleased to learn that our hospitality and the comfort of your room have met your complete expectations. I also would like to thank you for sharing your feedback regarding our leisure facilities, I am glad this was up to your liking. Thank you for your kind comments regarding our staff - we are very proud of our team we are always so pleased to have feedback from all our guests and your review is a wonderful reminder to all our brilliant staff that their hard work is so deservedly appreciated. Thank you for choosing to stay again at our property and for your recommendation. We look forward to welcoming you back for another great visit! Kind regards Gennaro Festivo General Manager

"Dear Havelet"

4
rbrteverson71, Essex, United Kingdom 27/05/2018

Great hotel,fantastic food,extremely friendly and professional staff.Only fault we could find is that the hotel is situated on a very very steep hill which we were not aware of until we had to walk back from town.The courtesy minibus is not frequent enough and there is no nearby island bus stop

BEST WESTERN D, General Manager at Best Western Hotel De Havelet, responded to this review
Thank you for your feedback following your recent stay at Best Western Hotel de Havelet. I am delighted to learn that overall you had an enjoyable stay and the hotel facilities were up to your satisfaction. Your kind comments regarding the food and my team are much appreciated, I would be pleased to pass your feedback onto each member of the team. At the same time, I am sorry to hear that you were not aware of the steepness of the hill and I am sorry if this caused you any inconvenience. Thank you for choosing to stay at our property and for your recommendation. We hope we will have the pleasure of welcoming you back to Best Western Hotel de Havelet. Kind Regards Gennaro Festivo General Manager

"Innovative hotel"

5
edredbowman7535, Shaftesbury, United Kingdom 21/05/2018

This is our 5th consecutive stay here. Each year there is an added attraction to make our stay even more enjoyable. This year was the refurbishment of the Front courtyard with its pleasing decor and furniture. As usual the courtesy bus service was outstanding and greatly appreciated.

BEST WESTERN D, General Manager at Best Western Hotel De Havelet, responded to this review
Many thanks for your lovely review, it was a pleasure to read it through and I am glad that you had an enjoyable stay with us again. I am delighted to hear the refurbishment was up to your liking and thank you for your kind comments regarding our courtesy bus service. Once again, thank you for choosing to stay at our property and for your kind compliments. We truly appreciate your opinion and are pleased you have been served so well. I hope we will have the pleasure of welcoming you back to Best Western Hotel de Havelet. Kind Regards Gennaro Festivo General Manager

"Easter Break"

5
couplewalesuk, UK 17/05/2018

Very nice hotel with good facilities and great location. Although on a very steel hill, there are easier routes to walk or have a taxi. All areas of the hotel spotlessly clean. All staff extremely helpful and pleasant. King room was lovely and spacious, with some nice touches, ie bathrobes, slippers, excellent selection of tea/coffee, fresh fruit. Good shower pressure in bathroom and lovely toiletries. Breakfast was good and varied. We dined in the Copenhagen Bar & Grill one night, which was superb. Very handy shuttle service to and from the Town. Will definitely return to this hotel.

BEST WESTERN D, General Manager at Best Western Hotel De Havelet, responded to this review
Thank you very much for sharing your recent experience at Best Western Hotel de Havelet here on Tripadvisor. It was a pleasure to have you as our guests and I am delighted to learn you had an en-joyable stay with us. I am glad to hear your allocated room was up to your liking and you found our Copenhagen Bar & Grill an enjoyable place to eat and drink and enjoyed our Breakfast too. I am glad that you could use our complimentary shuttle bus service to and from the Town. Thank you for men-tioning my team extremely helpful and pleasant, I am pleased to share your kind compliments with them. Once again, thank you for choosing to stay with us. We look forward to welcoming you back to Best Western Hotel de Havelet hopefully in the future. Kind Regards Gennaro Festivo General Manager

"As good as ever."

5
abcoldgit, Warwickshire 14/05/2018

A mere "tick-box" assessment of this hotel would score it very highly indeed. All the things that can be measured that way are of the highest order. But that is only part of the story. Where it is head and shoulders above all the other places we stay is the attitude of all the staff. Their only concern is that your stay should be the best. Whether it be your room, food or any special requirement you have, they go out of their way to make it happen and always with a positive and cheerful "can-do" approach. Even better, they still have proper keys for the room doors, none of those key cards that only work some of the time!

BEST WESTERN D, General Manager at Best Western Hotel De Havelet, responded to this review
Many thanks for your lovely review! It was a pleasure to read your review and I am glad that you had an enjoyable stay with us and the Hotel facilities met your expectations. Thank you for all your kind comments regarding our staff - we are very proud of our team we are always so pleased to have feedback from all our guests and your review is a wonderful reminder to all our brilliant staff that their hard work is so deservedly appreciated. Once again, thank you for choosing to stay at our property and for your kind compliments. We truly appreciate your opinion and are pleased you have been served so well. I hope we will have the pleasure of welcoming you back to Best Western Hotel de Havelet. Kind Regards Gennaro Festivo General Manager

"Great location / lovely hotel"

5
Anthony L, Jersey, United Kingdom 12/05/2018

Lovely hotel with great views of the sea. Friendly staff. A nice swimming pool and comfortable bedrooms. The restaurant attached to the hotel is called Copenhagen and it is excellent. I normally stay at the sister hotel the Moores as it is closer to work but when they are full I would always stay here. Even if you do not stay going to the restaurant is a must !

BEST WESTERN D, General Manager at Best Western Hotel De Havelet, responded to this review
Many thanks for your lovely review, it was a pleasure to read your comments and I am glad that you enjoyed your stay with us. I am delighted to hear the room was up to your liking and you enjoyed our Health Suite facilities. Thank you for your kind compliments regarding our Copenhagen Bar & Grill, I am glad to learn you found it excellent. Also, it is wonderful to learn you found my team members friendly. As I always do, I will share your feedback with the entire team and would like to say thank you on behalf of them as well. Once again, thank you for choosing to stay at our property and for your kind patronage. It was a pleasure to have been of service to you. We look forward to welcoming you back to Best Western Hotel de Havelet. Kind Regards Gennaro Festivo General Manager

"Mr amer"

5
User 09/05/2018

Stayed with friends over the bank holiday weekend, great value, good accommodation, very friendly staff, would definitely return. Bit of a hill climb to get to it but the views are great, well priced restaurant and bar.

BEST WESTERN D, General Manager at Best Western Hotel De Havelet, responded to this review
Many thanks for your lovely review, it was a pleasure to read your comments and I am glad that you enjoyed your stay with us. I am delighted to read that the facilities, the room and the food in the restaurants were up to your liking. Your kind comments regarding my team are much appreciated, I would be pleased to pass your feedback onto them. Once again, thank you for choosing to stay at our property and for your kind patronage. We look forward to welcoming you back to Best Western Hotel de Havelet. Kind Regards Gennaro Festivo General Manager

"Excellent as always"

5
polonaiseWindsor, Wokingham, United Kingdom 08/05/2018

Have reviewed this hotel in the past and there is very little than I can add other than our stay at the De Havelet was excellent in terms of accommodation service and staff. How this hotel does not command 4 * is beyond me; it truly is first class and he team are a credit to Best Western

BEST WESTERN D, General Manager at Best Western Hotel De Havelet, responded to this review
Thanks for your support and for posting such a wonderful recommendation on TripAdvisor! Having looked at your scores and having read your feedback, I am delighted to learn that you have had an excellent break at Best Western Hotel de Havelet. Our Team would be glad to know that their efficiency made such a positive difference to your experience and your kind remarks pertaining to our services are much valued. We feel extremely proud you think so highly of our hotel and found everything to be perfect! Once again, thank you for your recommendation. I truly appreciate your opinion and am glad you have been served so well. We hope we have the pleasure of welcoming you soon. Kind Regards Gennaro Festivo General Manager

"Perfect!!"

5
User 08/05/2018

Everything about this hotel is first class. The staff, without exception, are lovely, helpful and pleasant. The room was good, bed huge and extremely comfortable. Breakfast was good and food in both Copenhagen Bar and Wellington Boot was first class. Added bonus was the pool which was great!

BEST WESTERN D, General Manager at Best Western Hotel De Havelet, responded to this review
Many thanks for your lovely review, it was a pleasure to read your comments and I am glad that you enjoyed your stay with us. I am delighted to hear the room was up to your liking and you enjoyed our Health Suite facilities. Also, thank you for sharing your feedback regarding the food in our restaurants, I am glad you found the food first class. We highly appreciate your kind comments regarding my team, I would be pleased to share your feedback with them. Once again, thank you for choosing to stay at our property and for your kind patronage. It was a pleasure to have been of service to you. We look forward to welcoming you back to Best Western Hotel de Havelet. Kind Regards Gennaro Festivo General Manager

"Another fantastic stay!"

5
Peter A, Shaftesbury, United Kingdom 08/05/2018

Everything about this hotel is first class. From the warm welcome at reception to the extremely comfortable rooms and the excellent food. We especially enjoyed our meals in the Wellington Boot restaurant. Without exception every member of staff is unfailingly friendly, polite and helpful. We shall be returning soon!

BEST WESTERN D, General Manager at Best Western Hotel De Havelet, responded to this review
Thank you for choosing Best Western Hotel de Havelet for your stay and sharing your valuable review here on Trip Advisor. As a regular guest with us it's great to read that you are continuing to enjoy your time with us! I am pleased to learn you enjoyed our facilities and the room was up to your utmost satisfaction. Also, thank you for your kind comments regarding my team and the food in our Wellington Boot Restaurant. All feedback is shared with the team and we feel extremely proud you think so highly of our hotel and found everything to be perfect! Once again, we thank you for your kind patronage and look forward to welcoming you soon. Kind Regards Gennaro Festivo General Manager

"Character hotel with superb views over the sea"

5
Harold_Worth, Eastleigh 05/05/2018

I am a regular visitor to Guernsey with very few weeks passing by that I don't spend at least a night in St Peter Port and more often than not, at the De Havelet. I have stayed at around ten hotels on Guernsey and now stay at either one of two for different reasons though mostly for variety. The De Havelet scores well here on Trip Adviser and it's easy to see why. What you see in the photographs is what you get, none of those misleading photographs you sometimes get - Yes it is that charming. The hotel is situated just outside the town centre so you're assured of a good nights sleep away from the sounds of bustling St Peter Port. The hotel is however close enough that you can abandon your car (excellent parking at the hotel) and stroll down the hill and possibly take a taxi the short journey back as it can feel rather steep on the return. The plentiful parking is advantageous as parking can sometimes be awkward in town. You are always assured a warm welcome from the De Havelet staff who achieve that perfect mix of professionalism and friendliness which makes it a pleasure to return time after time. The Hotel's Copenhagen bar and restaurant is excellent and appears to have been recently renovated. The bar and restaurant hold their own as standalone facilities unlike many hotels whose often tired restaurant only attracts hotel guest default diners. As a result, both the bar and restaurant are frequented by both locals and hotel guests with a resultant pleasant buzzing atmosphere and a balance achieved where hotel guests are never left feeling like outsiders.There is also a terrace where you can relax and gaze out to sea whilst partaking of a drink - highly recommended. The views across the bay at breakfast are superb although it can be bright so take your sunglasses to breakfast and enjoy the scene!!! The breakfast choice is good and my favourite - The Croque Madam (poached eggs and ham on a toasted muffin with a Hollandaise sauce). There are also many places to dine with varied cuisine within a short walk of the hotel. All the rooms I have stayed in (and I've stayed in a fair few) are immaculate and mostly appear recently decorated and of a good size. There are rooms at ground level so if mobility is a problem you should be OK with access. All in all, a great hotel and I'll almost certainly be back next week!!!!

BEST WESTERN D, General Manager at Best Western Hotel De Havelet, responded to this review
Many thanks for a wonderfully crafted review, I hope you homeward travels were smooth and comfortable. As a regular guest with us it's great to read that you are continuing to enjoy your time with us! I am pleased to read that the facilities, the room and the location were up to your complete satisfaction. Also, I am very happy to hear that you enjoyed the food & atmosphere in our two restaurants and that you especially enjoyed the breakfast. Thank you for your all your kind comments regarding my team, it is great to learn that all the members of our team you encountered during your visit offered a professional and friendly service. I have already passed your feedback on to them and would like to say thank you on their behalf as well. Your kind comments are greatly appreciated and we now look forward to the opportunity of welcoming you back to Best Western Hotel de Havelet. Kind regards Gennaro Festivo

"Superb"

5
GGGSarnia, Guernsey 01/05/2018

I swim at the Hotel de Havelet nearly every day unless I am off island. There is always a a genuine warm "hello" from any staff you see there. The pool and surrounding area is always spotlessly clean as is the changing room. All of these seem tom be regularly inspected during the day. Fresh towels are always available and the sauna and steam rooms are great to relax in after a hard swim. Hotel grounds are very neat and tidy and there is plenty of parking and even a point to charge your electric car if you have one! The views from the hotel are spectacular and it is worth a visit to the hotel just for the views.

BEST WESTERN D, General Manager at Best Western Hotel De Havelet, responded to this review
Many thanks for your first-class review, as a regular guest and pool member with us at Best Western Hotel de Havelet, it's an absolute honour to see your continued loyalty towards our hotel. We are always so pleased to have feedback from all our guests and your review is a wonderful reminder to all our brilliant staff that their hard work is so deservedly appreciated. It will be my greatest pleasure to compliment our Chambermaids for their spotless service. They are immensely hard working with a passion to go out of their way to help serve you better! Once again, thank you for your recommendation. I truly appreciate your opinion and am glad you have been served so well. We hope we have the pleasure of welcoming you soon. Kind regards Gennaro Festivo General Manager

"Very attentive staff and a most comfortable hotel"

5
Richard B, Nuremberg 30/04/2018

From the moment we arrived the staff were very attentive, had a most pleasant demeanour and were helpful at all times. Our room was well appointed and comfortable and the food in both the Wellington Boot Restaurant and the Copenhagen Grill was very good.

BEST WESTERN D, General Manager at Best Western Hotel De Havelet, responded to this review
Many thanks for your lovely review, it was a pleasure to read your comments and I am glad that you enjoyed your stay with us. I am delighted to learn that you found the rooms comfortable, the food was very good and that my staff were very attentive. Once again, thank you for choosing to stay at our property and for your kind patronage. We look forward to welcoming you back to Best Western Hotel de Havelet. Kind Regards Gennaro Festivo General Manager

"great staff and lovely room"

5
User 29/04/2018

Throughout our stay here the staff we invariably friendly, courteous, helpful and generally a pleasure to be with. This made our stay at this lovely hotel, with excellent views over the harbour and town, all the more memorable

BEST WESTERN D, General Manager at Best Western Hotel De Havelet, responded to this review
Thanks for your support and for posting such a glowing recommendation of the Hotel and our great staff here on TripAdvisor. It is wonderful to learn that you had an enjoyable stay with us! Delighted to learn you enjoyed the great views towards the harbour and town. It gives me great pleasure to share your generous compliments with everyone - the team shall appreciate your gracious praise. The staff, truly are our greatest asset and I am glad this was evident to you. Once again, we thank you for your kind patronage and look forward to welcoming you soon. Kind Regards Gennaro Festivo General Manager

"Customer service second to none at this hotel."

5
MrsJHJW, Wiltshire, United Kingdom 27/04/2018

This was our seventh visit to Guernsey in five years - and all because of the Hotel de Havelet! We first stayed here for a special birthday five years ago and have not wanted to go anywhere else ever since! Customer service here is second to none. Gennaro, Sandis, Attila, Kati and all the staff make this a very special place to stay. I have to follow a complicated FODMAP diet but nothing is too much trouble, from providing special milk to letting me mix and match the menu however strange it may seem! Any problems are dealt with immediately, when the door of our room was not closing properly Sandis (Asst Manager) turned his hand to carpentry and fixed it while we were having dinner. Spa facilities are great with a lovely pool and jacuzzi, perfect for relaxing.We always stay in the same room with a small balcony and just about a sea view. The view from the Wellington Boot restaurant, however, is spectacular looking down on the harbour and Castle Cornet. This is a lovely hotel but it is the staff who make it an amazing one, meaning our eighth visit is already provisionally booked for later in the year.

BEST WESTERN D, General Manager at Best Western Hotel De Havelet, responded to this review
Thank you for choosing Best Western Hotel de Havelet for your recent stay and for sharing your feedback with us here on TripAdvisor. I am delighted to learn that you had an excellent stay and the hotel facilities lived up to your expectations. I appreciate your kind compliments regarding our Wellington boot restaurant and am pleased that they were able to fulfil your dietary requirements. We are pleased that you were able to enjoy our wonderful views of Castle Cornet & relax in our health suite. It will be my pleasure to share your great compliments with the team and we look forward to welcoming you back in the near future. Meanwhile we assure you of our personal attention always. Kind regards Gennaro Festivo General Manager

"Very pleasant hotel"

5
User 27/04/2018

Pecfect to rest and enjoy Guernsey city and landscape. The rooms are comfortable, the pool is great. It's located on the slope of a hill which gives a nice view on the see. In Guersey city, but not so close to the centre, when you haven't rent a car. But it hasn't been a problem for us, especially when going downslope (going up is a bit more an issue, but there is a free bus shuttle))

BEST WESTERN D, General Manager at Best Western Hotel De Havelet, responded to this review
Many thanks for your lovely review, it was a pleasure to read your comments and I am glad that you enjoyed your stay with us. I am delighted to learn that you found the rooms comfortable and got to enjoy our health suite. We are pleased that you were able to utilise the free shuttle bus service. Once again, thank you for choosing to stay at our property and for your kind patronage. We look forward to welcoming you back to Best Western Hotel de Havelet. Kind Regards Gennaro Festivo General Manager

"The best"

5
suquie, UK 26/04/2018

My son and i thoroughly enjoyed our stay at this hotel. I actually cannot think of any negatives. Our twin bedded room was quite spacious. If i had been on my own i possibly would have had a job getting my case into the room as it was up a Winding staircase but my son carried my case for me. The swimming pool Was superb. There was a jacuzzi and two saunas. We used it every day and sometimes we were the only people in the pool. Breakfast was very varied and after we saw the set menu in the wellington restaurant we ate there every evening. Very good food. Well done chef! There was a complimentary coach tour around the island which we took and also free transport down to st peter port which we also used which saved us searching for a parking space in the town. I cannot fault this hotel and would definitely book there again. The only other thing thing i would say is that the staff were very friendly, professional and helpful

"Great stay"

5
User 23/04/2018

We thoroughly enjoyed our first visit to Guernsey and the hotel contributed significantly to that enjoyment. The staff are very helpful, the views are lovely and the food is very good. The spa and swimming pool are excellent and the rooms very comfortable.

BEST WESTERN D, General Manager at Best Western Hotel De Havelet, responded to this review
Many thanks for your lovely review, it was a pleasure to read your review and I am glad that you enjoyed your stay with us. I am delighted to learn that the hotel views, Swimming Pool and spa were up to your liking. Thank you for your kind comments regarding our staff - I'm pleased you found them very helpful. Once again, thank you for choosing to stay at our property and for your kind patronage. We look forward to welcoming you back to Best Western Hotel de Havelet. Kind Regards Gennaro Festivo General Manager

"Fabulous!"

5
User 20/04/2018

Fabulous hotel in a beautiful setting. Staff were courteous and professional, amenities were of a high standard! Would recommend to anyone travelling to Guernsey. Close proximity to the town centre although very hilly. Wonderful stay.

BEST WESTERN D, General Manager at Best Western Hotel De Havelet, responded to this review
Many thanks for your lovely review, I hope you homeward travels were smooth and comfortable. It was a pleasure to read your review and I am glad that you enjoyed your stay with us. I am delighted to learn that the hotel setting and the location of our hotel were up to your liking. Thank you for all your kind comments regarding our staff - we are very proud of our team and I'm pleased you found them polite and professional. All feedbacks is shared with each member of my team and I would like to say thank you on their behalf as well. Once again, thank you for choosing to stay at our property and for your kind patronage. We look forward to welcoming you back to Best Western Hotel de Havelet. Kind Regards Gennaro Festivo General Manager

"Honeymoon in Guernsey staying"

5
dotneale, Gloucestershire, United Kingdom 18/04/2018

Absolutely amazing. Staff very attentive both in the hotel and the restaurant. On arrival, warmly greeted and shown to room. Champagne and congratulations card for our wedding. Beautiful swan display with towels and rose petals. Extremely clean throughout the hotel. Turn down service in an evening, replenishing refreshments etc and personal touches to bedding/ nightwear. Superb food and excellent choice from menu at breakfast and dinner. Staff took the time to chat with you at each meal. Lovely swimming pool and Jacuzzi.

BEST WESTERN D, General Manager at Best Western Hotel De Havelet, responded to this review
Thank you very much for your fabulous review! We very much appreciate you taking the time to post this review following your recent stay at Best Western Hotel de Havelet. We would like to thank you for choosing our hotel for your Honeymoon, congratulations once again! It was a pleasure to have you as our Guests, and having read your detailed feedback, I am delighted to hear that you had such an excellent stay and pleased to learn that our hospitality and the comfort of your room have met your complete expectations. Thank you for sharing your feedback regarding the food and service in our restaurants, I am glad this was up to your satisfaction. We are delighted the small touches didn't miss your eye, I am glad this was all up to your liking. It gives me great pleasure to share your generous compliments with everyone - the team shall truly appreciate your gracious praise. Thank you! It was a pleasure to have been of service to you. Thank you for choosing to stay again at our property and for your recommendation. We look forward to welcoming you back for another great visit! Kind regards Gennaro Festivo General Manager

"Fantastic Stay"

5
jimanderson10, Chudleigh, United Kingdom 14/04/2018

Without doubt the best attentive staff ever, check in was welcoming and informative with great service in the restaurant. Loved the fact relatively small personal hotel but with big hotel facilities. Loved the pool/spa and two on site restaurants. Food first class with a great view of harbour and Herne. Decor is lovely and room well furnished immaculately clean. Enjoyed the complimentary tea tray. Convenient for the town, short steep hill on way back though. Our first trip to Guernsey,don't think we could have chosen a better hotel, hope to be back one day.

BEST WESTERN D, General Manager at Best Western Hotel De Havelet, responded to this review
Thanks for your support and for posting such a glowing recommendation of the Hotel and our great staff here on TripAdvisor. It is wonderful to learn that you had an enjoyable stay with us! I am pleased to read the room and our Health Suite facilities were up to your liking. Also, thank you for sharing your feedback regarding the food in the restaurant, I am glad you found the food first class. Delighted to learn you enjoyed the great views and you found our hotel location very convenient for exploring the island. It gives me great pleasure to share your generous compliments with everyone - the team shall truly appreciate your gracious praise. Thank you! It was a pleasure to have been of service to you. Once again, we thank you for your kind patronage and look forward to welcoming you soon. Kind Regards Gennaro Festivo General Manager

"Modern service - Classic style"

5
Sheila W, Manchester, United Kingdom 10/04/2018

My family and I just love staying at this hotel and our recent stay was just as good as all those before it. The staff are wonderful - attentive but not "in your face" and will go out of their way to help you. We look forward to our next visit

BEST WESTERN D, General Manager at Best Western Hotel De Havelet, responded to this review
Many thanks for your first-class review, as a regular guest with us it's great to see that you are continuing to enjoy your time with us. Your kind comments regarding my team are much appreciated. It is very exhilarating when we receive such feedback highlighting the service extended by our hard-working team at Best Western Hotel de Havelet. All feedback is shared with each member of the team and I would like to say thank you on their behalf as well. Once again, thank you for choosing to stay at our property and for your positive feedback. We look forward to welcoming you back for another great visit! Kind Regards Gennaro Festivo General Manager

"Lovely visit. "

5
User 05/04/2018

This was our first visit to this lovely hotel. We were with friends who have visited many times before. We were greeted warmly by the reception staff and Kati was particularly welcoming along with her Australian trainee whose name escapes me. Our room was lovely as was the bathroom. Very clean with beautiful towels. The hotel is very traditional which was nice. We spent each evening after dinner in the lounge with a lovely open fire. We were on half board and the food was excellent. I am a coeliac and need gluten free food which was provided for me. Atilla the restaurant manager spoke to me before each meal advising what was suitable he was very discreet. Once the restaurant staff knew I was coeliac I didn't have to mention it again. This was particularly good as they were mainly new trainees for the coming season. Unfortunately the weather was poor which meant we didn't see the island at it's best but we still thoroughly enjoyed it and would go again. I must also mention Genaro the hotel manager who was also very friendly. All in all a great experience.

BEST WESTERN D, General Manager at Best Western Hotel De Havelet, responded to this review
Another glorious review, thank you very much! It was a pleasure to have you as our guests and we very much appreciate your feedback. Our aim at Best Western Hotel de Havelet is to ensure that every single one of our guests is provided with the highest possible standard of service. Thank you for your kind words regarding my staff, I will be sure to pass on your comments to Kati, Hannah & Attila. We are pleased that the food was suitable for your allergy and that you found the staff good. We are also glad that you were able to enjoy our lounge room & fire, but unfortunate about the bad weather. We feel extremely proud you think so highly of our hotel and found everything to be perfect! Thank you once again for being our Guest. We would be delighted to welcome you back to the hotel for a future stay. Meanwhile we assure you of our personal attention at all times. Kind Regards Gennaro Festivo General Manager

"The Perfect Hotel"

5
Ralph C, Colchester, United Kingdom 02/04/2018

This hotel has 3 stars, can't understand why it has not received 5! Great location with views of the harbour and Herm Island. Only 10 mins walk from the centre of St Peters Port. Rooms are very comfortable and quiet with good space. Bathroom is modern with all the extras and has a great shower. Everything is spotlessly clean and much attention to detail has been applied. Staff are very helpful and polite, there is nothing they won't try and help with. The large pool and spa were very welcome, again all very clean and looked after. Lastly, there is no need as is usual to go out for dinner, the two restaurants at the hotel are fantastic. Wide variety of menu with daily set menus too catering for all tastes. Restaurant staff again are extremely friendly and helpful. Breakfast was amazing, hot food cooked to order and a huge buffet. All in all, we can't recommend it enough and look forward to staying again.

BEST WESTERN D, General Manager at Best Western Hotel De Havelet, responded to this review
Thank you for giving us top marks for your recent experience at Best Western Hotel de Havelet and sharing your valuable review with our prospective travellers! We were thrilled to read that you had such a great time whilst your stay and we were especially pleased to read how much you enjoyed the service by our team. I am delighted to learn that the room was spotlessly clean and the facilities were up to your liking. Thank you also for sharing your feedback regarding the food and service in our restaurants, I am pleased to learn this was up to your complete satisfaction. We are lucky to have such great views towards the harbour and the Castle Cornet, I am glad to hear you enjoyed this! Your kind comments are invaluable and I will be delighted to share your feedback with each member of the team. Thank you for choosing to stay at our property and for your recommendation. We look forward to welcoming you back for another great visit on to our beautiful island Guernsey! Kind Regards Gennaro Festivo General Manager

"No complaints - old fashioned, but well-staffed hotel"

4
ordinarypunter2015, Manchester, United Kingdom 02/04/2018

A return visit here for a business trip. Like the place - it's rather old-school, but in a good way (which is rather like Guernsey as a whole I suppose). Lots of staff - almost queuing up to serve you at meals - but that's not bad thing. The pool is simple to use and, like the hotel as a whole, does what it needs to do efficiently and to reasonable standards. All staff are friendly and helpful

BEST WESTERN D, General Manager at Best Western Hotel De Havelet, responded to this review
Thank you for choosing Best Western Hotel de Havelet for your recent stay and for sharing your feedback with us here on TripAdvisor. I am delighted to learn that you had an enjoyable stay with us. Also, thank you for your feedback regarding our Health Suite facilities and our restaurants, I am pleased to hear this was up to your liking. We especially would like to thank you for your kind comments regarding our team, it will be my pleasure to share your great compliments with the team. We hope to have the opportunity to welcome you back hopefully in the near future. Meanwhile we assure you of our personal attention always. Kind regards Gennaro Festivo General Manager

"It's the little things ..."

5
User 01/04/2018

There is something rather special when staying in a newly refurbished room, tastefully done with understated elegance. I particularly loved the velvet ostrich curtains and my companion enjoyed being able to operate the tap with his toe in the beautiful Villeroy & Boch suite. The new room apart, it was the little things which made this stay exceptional. The fresh fruit in the room when we arrived. The generous and continuing replenishment of teabags in the room when we ran out on the first day. The personal delivery of our room key at the end of the evening when we returned to the bar. The hotel is a beautifully appointed overlooking St Peter Port with amazing views of Castle Cornet and across the sea to Herm. A table in the window for breakfast is recommended as is the breakfast itself. Gennaro runs a tight ship, the staff are smart and professional, service is crisp. An indoor swimming pool, affording views to the garden, with jacuzzi, sauna and steam room eases the muscles following the steep climb up the hill. A drawing room with a crackling fire provides a cosy haven. The wi-fi was free, secure and worked well. The bar, even in the low season, provided a convivial atmosphere and was well used by locals. A great place to stay and only 10 minutes to the airport, we shall return.

BEST WESTERN D, General Manager at Best Western Hotel De Havelet, responded to this review
Many thanks for a wonderfully crafted review, I hope you homeward travels were smooth and comfortable. It was a great pleasure to read your review and I am glad that you enjoyed your stay with us. I am delighted to learn that the room was up to your liking and you enjoyed the views towards the harbour and Castle Cornet. Thank you also for sharing your feedback regarding the food and service in our restaurants, I am pleased to learn this was up to your complete satisfaction. We are pleased the small touches didn't miss your eye, and delighted to learn that this made your stay exceptional. The entire team is delighted to receive such wonderful feedback, thank you very much! Once again, thank you for choosing to stay at our property and for your kind patronage. We look forward to welcoming you back to Best Western Hotel de Havelet. Kind Regards Gennaro Festivo General Manager

"Highly enjoyable stay"

5
gaildevonshirelass, Bovey Tracey, United Kingdom 29/03/2018

What a great team of staff - we were met at all times with quiet, friendly, professionalism. The hotel is beautifully old fashioned - with very pleasing décor. Please note no lift. We were on the third floor - it was a lovely quiet room. No view from room but good value for £150 for two nights. There is a gorgeous pool- with Jacuzzi, steam room and sauna which we used both mornings about 9.30am and were the only ones there! The Copenhagen restaurant/bar has a more modern style - I loved it , and is equally pleasing to the eye. Good g&ts, and we were able to sit outside on the Terrace to look down on the Castle in the Port. We were given blankets and had the offer of the outside fire being lit.

BEST WESTERN D, General Manager at Best Western Hotel De Havelet, responded to this review
Thank you for choosing Best Western Hotel de Havelet for your recent stay and for sharing your feedback with us here on TripAdvisor. I am delighted to learn that you had an excellent stay and pleased to read that you loved our décor & health suite. I appreciate your kind compliments regarding the Copenhagen Bar & Grill and I am pleased to hear that you had a great dining experience and found the staff friendly & professional. We pride ourselves on our Gin selection, so am glad you got to enjoy them in our terrace. It will be my pleasure to share your great compliments with the team and we hope to have the opportunity to welcome you back hopefully in the near future. Meanwhile we assure you of our personal attention always. Kind regards Gennaro Festivo General Manager

"Excellent in Every Way!!"

5
Brixham23, Lancashire, United Kingdom 26/03/2018

We first visited Hotel De Havelet in 2010, and have visited every Spring since. When visiting Guernsey we would not choose to stay anywhere else as nowhere could possibly be better. What makes the hotel so special is the staffing team. Everyone makes you feel so welcome and nothing is too much trouble. We had a lovely room - thank you Kati. The food and service in both restaurants was excellent - thank you Attila and team. What more could anyone want? This year we stayed with friends, who had not visited Guernsey before. Everyone was so attentive catering for my friend's coeliac diet. Again, nothing was too much trouble and Attila and Ana discretely discussed the menu with her every evening. Thank you, Gennaro, for ensuring that the hotel continues to live up to and surpass our expectations. See you next year.

BEST WESTERN D, General Manager at Best Western Hotel De Havelet, responded to this review
Another glorious review, thank you very much! It was a pleasure to have you as our returning guests and we very much appreciate your continued feedback. Our aim at Best Western Hotel de Havelet is to ensure that every single one of our guests is provided with the highest possible standard of service. Therefore, I am pleased to learn you had a very enjoyable stay with us! I am delighted to read that the room and the food and service provided in the restaurant were up to your complete satisfaction. We find your comments regarding the staff very rewarding and I will be delighted to share your feedback with each member of the team. Thank you for the special mention of Kati, Attila and Ana, it will be my greatest pleasure to compliment them for their attentive service. We feel extremely proud you think so highly of our hotel and found everything to be perfect! Thank you once again for being our Guest. We would be delighted to welcome you back to the hotel for a future stay. Meanwhile we assure you of our personal attention at all times. Kind Regards Gennaro Festivo General Manager

"Excellent stay"

5
neil s, Farnborough, United Kingdom 24/03/2018

The room was excellent, the staff couldn't have been more friendly and the spa and pool were very welcome during our stay. We ate 3 times in the Copenhagen restaurant (one lunch and two dinners) and on all occasions the service was very good and the food excellent. Normally we avoid hotel restaurants, but these two restaurants are in a separate building and appear to be highly rated elsewhere, and rightly so.

BEST WESTERN D, General Manager at Best Western Hotel De Havelet, responded to this review
Thank you for choosing Best Western Hotel de Havelet for your recent stay and for sharing your feedback with us here on TripAdvisor. I am delighted to learn that you had an excellent stay and the hotel facilities lived up to your expectations. I appreciate your kind compliments regarding our restaurants and I am pleased to hear that you had a great dining experience on both occasion and you found the food and service excellent. It will be my pleasure to share your great compliments with the team and we hope to have the opportunity to welcome you back hopefully in the near future. Meanwhile we assure you of our personal attention always. Kind regards Gennaro Festivo General Manager

"Helping Havelet "

5
Eatery_Reviewer, Hayling Island 24/03/2018

We returned for the fourth consecutive year and were delighted to find that the hotel had maintained their very high standards under their management. The breakfasts were again superb with a wide choice of fruit, cereals, nuts, seeds, cooked, very fresh rolls and very fresh Danish pastries. The staff will freshly cook any breakfast for you. We were in a standard room this time, but we couldn't see any difference to a deluxe room. The chambermaid tidied up and our room was kept scrupulously clean. I've mentioned the pool before and this was a welcome place for an early morning swim. The hotel is in pleasant grounds and you really need a car to stay there, however car parking at the hotel and in Guernsey is both plentiful and free. You can tell that the staff are there to help and they all go out of their way to make your stay pleasant. We noted that nothing was too much trouble for them. Look at the photos and judge for yourself if our rating is fair? I'll finish by thanking the management and staff for caring so well for their guests. This is the easiest 5* I have given, and we could find no faults. Thank you so much.

BEST WESTERN D, General Manager at Best Western Hotel De Havelet, responded to this review
Wow, another glorious review! Thank you very much for sharing your recent experience at Best Western Hotel de Havelet following your most recent visit. It was a pleasure to welcome you both back and I am delighted to learn that you had a very enjoyable stay with us once again! I am pleased to hear that the room was up to your liking and you enjoyed your morning swims in our Health Suite. I appreciate your great comments regarding the breakfast and the team. It will be my pleasure to share your feedback with each and every one of them. Thank you once again for your continued loyalty to our hotel and for your recommendation. We look forward to welcoming you back for another great visit on to our beautiful island Guernsey! Kind regards, Gennaro Festivo General Manager

"Excellent stay"

5
brucel73, Guernsey 22/03/2018

A cosy, comfortable, clean hotel with very friendly staff and management. Gennaro and his team worked extremely well together and really made us feel at home.We had excellent food and service in their Copenhagan and Wellington Boot restuarants. There is a well designed pool and sauna area, in a picturesque setting.And we look forward to staying there again soon.

BEST WESTERN D, General Manager at Best Western Hotel De Havelet, responded to this review
Thank you for choosing Best Western Hotel de Havelet for your stay and sharing your valuable review with our prospective travellers. We are pleased to read you had a fantastic stay with us! It is to my great satisfaction that the allocated room was cosy, comfortable and met all your needs. I am extremely happy that the two restaurants, food & service were exceptional and highly appreciate your kind comments regarding my team, I would be pleased to share your feedback with them. We are glad that you got to enjoy our health suite during your stay, we are very lucky to have such lovely views. Once again, we appreciate you being our Guest and look forward to your return. Meanwhile we assure you of our personal attention always. Kind regards Gennaro Festivo General Manager

"Lovely place to stay"

5
MrsH201803, Bristol, United Kingdom 21/03/2018

Lovely place to stay - rooms were immaculate, very comfortable and spacious with good facilities. Staff were exceptional and went out their way to assist. Restaurant facilities were exceptional as well both in terms of staff, food and atmosphere.

BEST WESTERN D, General Manager at Best Western Hotel De Havelet, responded to this review
Thank you for choosing Best Western Hotel de Havelet for your stay and sharing your valuable review with our prospective travellers. We are pleased to read you had a lovely stay with us! It is to my great satisfaction that the allocated room was immaculate and met all your needs. I am extremely happy that the two restaurants, food & atmosphere were exceptional and highly appreciate your kind comments regarding my team, I would be pleased to share your feedback with them. Once again, we appreciate you being our Guest and look forward to your return. Meanwhile we assure you of our personal attention always. Kind regards Gennaro Festivo General Manager

"Weekend break"

5
Sue B, Gosport, United Kingdom 20/03/2018

The staff are very helpful and friendly. This includes the staff in the Copenhagen and Wellington restaurants. I had a single room and it had everything I needed. The walk up to the hotel is a little steep, but on the advice of reception staff, I used a different route. You still walk up the hill but it is a more gradual incline. Ten minutes walk from town makes it an ideal place to stay.

BEST WESTERN D, General Manager at Best Western Hotel De Havelet, responded to this review
Thank you for choosing Best Western Hotel de Havelet for your stay and sharing your valuable review with our prospective travellers. We are pleased to read you had an enjoyable stay with us! It is to my great satisfaction that the allocated room was up to your liking and exceeded all your needs. I highly appreciate your kind comments regarding my team, I would be pleased to share your feedback with them. Once again, we appreciate you being our Guest and look forward to your return. Meanwhile we assure you of our personal attention at all times. Kind regards Gennaro Festivo General Manager

"Excellent hotel, 100% recommened"

5
56Keef, Banbury, United Kingdom 15/03/2018

It is always a joy to stay here, the Staff and Management could not be more friendly and helpful if they tried. The restaurant has a good menu with the food well prepared, Busy even on a Sunday evening with local people and recommended by our local connections. The view from the breakfast room on a sunny morning is a joy to wake up to. Will recommend to all my friends if 5hey visit Guernsey

BEST WESTERN D, General Manager at Best Western Hotel De Havelet, responded to this review
Thank you for your great comments and especially for taking the time to post them on TripAdvisor after your recent stay. Having read your feedback I am delighted to learn that overall you had an enjoyable stay and the hotel facilities lived up to your expectation. I am pleased to read that you were satisfied with the service provided, the room and the meals in the restaurant were up to your liking and you enjoyed the fabulous view from the restaurants. Thank you for your kind comments regarding the team, I will be delighted to share your feedback with them. We do appreciate you being our guest and we look forward to welcoming you back to Best Western Hotel de Havelet hopefully in the near future. Kind Regards Gennaro Festivo General Manager

"A great break"

5
P206RLcharlesl, Maidstone, United Kingdom 11/03/2018

We spent a week here for my birthday. It turned out to be an excellent week. From our arrival we were treated as valued guests. On check in the assistant manager and the receptionist insisted on unloading our car and when we needed to change rooms, they again moved all our luggage. All the staff made us feel very welcome and used our name every time they saw us. The room was well maintained and housekeeping ensured that it was kept spotlessly clean. The turn down service ensured we were kept topped up with water, biscuits etc. The restaurant has brilliant views over St Peter Port harbour and Castle Cornet. The service was again excellent with dishes being removed from the table as soon as we had finished with them, coffee being refreshed without being asked.

BEST WESTERN D, General Manager at Best Western Hotel De Havelet, responded to this review
Thank you for giving us top marks for your recent experience at Best Western Hotel de Havelet and sharing your valuable review with our prospective travellers! It was a great pleasure to read your review and I am glad that you enjoyed your stay with us. I am delighted to learn that the room was up to your liking and you enjoyed the views towards the harbour and Castle Cornet. Thank you also for sharing your feedback regarding the food and service in our restaurants, I am pleased to learn this was up to your complete satisfaction. We especially would like to thank you for your kind comments regarding our team, it is to my great satisfaction to learn they made you feel very welcome throughout your stay! Once again, thank you for choosing to stay at our property and for your kind patronage. We look forward to welcoming you back to Best Western Hotel de Havelet. Kind Regards Gennaro Festivo General Manager

"A VERY HAPPY CHRISTMAS!!"

5
magpie066, england 09/03/2018

We arrived at the hotel de Havelet on Christmas eve and went to reception to collect our room key the staff at reception were all very nice and welcoming and remained the same throughout our eleven night stay we had room 32 which I had requested it is at the top of the original old Georgian building and very nice if your ok with stairs.the room is nicely decorated and has a big comfy bed and the bathroom is great with bath and shower. We ate mainly in the wellington boot restaurant which is upstairs all meals breakfast and dinner were of a high standard and very enjoyable we also ate a few times in the down stairs Copenhagen bar and grill and without exception both venues are very good as are all staff who work as a team and if you would request maybe to a alter something be it a drink or food they will do this for you if it's possible.the nice part also if you need help in anyway no matter who you speak with you never get that's not my department! If that person can't help they will find someone who can and that's the thing Gennaro the general manager and his team work as a team so the guest has the best experience. Our christmas package was well thought out and all aspects great. The hotel is up a relatively steep hill but we did walk up down a number of times and had know problem and we are not the fittest also been a bit higher up you have some wonderful views of the bay.if you want a change there is a couple of nice pubs within a short walk one has live Irish music some nights.st peters port is very nice shops,bars,restaurants also this is were you can get a bus to anywhere on the island. So to summarise we had a lovely christmas new year celebrations at this hotel the main Georgian house is lovely and in the lounge a nice log fire was lit at about 7.30 each morning the christmas decorations a lot been hand made by a member of staff gave the hotel a very good festive feel and made for a very homely look and that's it yes it is a hotel but you feel at home and as with the staff it felt like it's one big happy family. I can only say that we would highly recommend it and ten out of ten to Gennaro and all his team see you all again soon are very best wishes Simon & Barbara PS.the hotel at times will provide a courtesy bus to st peters port

"great value"

5
406rogerl, Guernsey, United Kingdom 03/03/2018

For my wife's birthday in the Copenhagen bar & grill 10 of us enjoyed a lovely evening meal. the popular order was beef filet & surf [filet and lobster tail].with fish and chips second favorite , along side curry and lobster linguini. We live in guernsey and have enjoyed meals at the copenhagen grill for a number of years.The service is always very good and attentive nothing is to much trouble for the staff.

BEST WESTERN D, General Manager at Best Western Hotel De Havelet, responded to this review
Thank you very much for taking the time to share your great experience at our Copenhagen Bar & Grill on TripAdvisor. I was delighted to read your comments and to learn that you had a lovely meal and you found the food delicious. I am also pleased to learn that the team has created a friendly and relaxed atmosphere and the service they provided met your expectations. I will share your comments with my restaurant team and chefs, which I am sure they all will be very pleased. We appreciate you being our Guest and look forward to your return. Should you require any assistance for future bookings or to arrange any celebrations please do not hesitate to contact me directly or our Reservation Team! Kind Regards Gennaro Festivo General Manager

"Valentines Visit"

4
2_Romantics, South East England, United Kingdom 01/03/2018

It is a steep climb up to the hotel when walking back from "town" but worth it. We enjoyed our few days at De Havelet. Room was very comfortable and well serviced. The breakfasts were well above average and the evening meals we took at the hotel were a pleasure. We will be back if in St Peter Port again.

BEST WESTERN D, General Manager at Best Western Hotel De Havelet, responded to this review
Thank you for your feedback following your most recent stay at Best Western Hotel de Havelet. I am delighted to learn that overall you had an enjoyable stay and the hotel facilities lived up to your expectation. We are especially pleased to hear your allocated room was up to your liking. It is to my great satisfaction that you found the breakfast well above average and enjoyed the meals in the Copenhagen Bar and Grill. It will be my pleasure to share your feedback with the entire team. Thank you for choosing to stay at our property and for you recommendation. We look forward to welcoming you back for another great visit! Kind Regards Gennaro Festivo General Manager

"Always delivers"

5
Jon-Mary-Mc, London, United Kingdom 22/02/2018

I have stayed here several times over the last few months. The staff really take care to provide professional friendly service. The hotel has all facilities I would want, a great bar and restaurant which are a joy to relax in.

BEST WESTERN D, General Manager at Best Western Hotel De Havelet, responded to this review
Thank you so much for this delightful review about your stay at BEST WESTERN Hotel de Havelet. As a regular guest with us, it's very exhilarating to see that you are continuing to enjoy your time with us. We truly appreciate your continued loyalty towards our hotel. The staff is our strength and your generous praise about our services and facilities will indeed encourage them to continue their efforts in creating everlasting memories for our guests. We work really close to meet our guests' needs and your gratification is our reward! Thank you for choosing to stay at our property and for your positive feedback. We look forward to welcoming you back for another great visit! Kind Regards Gennaro Festivo General Manager

"Best Small Hotel I have visited!"

5
lochheadi, Bristol 20/02/2018

The hotel is absolutely lovely with great views across the Castle and the port area. The staff are so friendly, the rooms are immaculate and the breakfast is better than you will see any many 5 star hotels. The food in the restaurant is excellent and the whole experience was so enjoyable for myself and my wife. I would stay every time I visit Guernsey.

BEST WESTERN D, General Manager at Best Western Hotel De Havelet, responded to this review
Thank you so much for this lovely review about your most recent stay at BEST WESTERN Hotel de Havelet. It was a great pleasure to read your review and I am glad that you enjoyed your stay with us and the hotel facilities were up to your satisfaction. Thank you for your kind comments regarding the entire hotel team, I would be very happy to pass your feedback along. We appreciate your feedback regarding your dining experience in our restaurant, I am pleased you found the food excellent. Thank you for choosing to stay at our property and for you recommendation. We look forward to welcoming you back for another great visit! Kind Regards Gennaro Festivo General Manager

"Just very good"

5
Momonkey69, Jersey, Channel Islands, Gt Britain. 17/02/2018

We have just checked out after a three day stay at the Hotel De Havelet and I have to say that it is a super little hotel. We have had a lovely, relaxing time. The room was comfortable, the setting is picturesque and the staff are tremendously pleasant, polite and happy. Nothing is too much for them. Even the guests were happy and pleasant! The Copenhagen Restaurant is very good and the hotel is just a short walk into town. We've had a lovely stay and would recommend this hotel. We will certainly come back.

BEST WESTERN D, General Manager at Best Western Hotel De Havelet, responded to this review
Thanks for your support and for posting such a wonderful recommendation on TripAdvisor! Our aim is to consistently deliver the high standards expected from our guests and I am delighted that you had and lovely and relaxing break at Best Western Hotel de Havelet. Our team is especially pleased that our heartfelt hospitality and the comfort of the room have met your complete expectations. Also, thank you for your kind comments regarding our Copenhagen Bar & Grill. We find your comments regarding the staff very rewarding and I will be delighted to share your feedback with each member of the team. Thank you for choosing to stay at our property and for your recommendation and look forward to welcoming you to Best Western Hotel de Havelet hopefully in the near future. Kind Regards Gennaro Festivo General Manager

"Simply Marvellous "

5
notjindivik, UK 15/02/2018

After a wonderful stay for our 40th wedding anniversary, we returned for our 41st - what a great decision. Excellent service, great staff, wonderful room. Breakfast always superb with great views across Castle Cornet to Herm. Excellent pool and steam room (personally would have preferred a hotter sauna, however, my wife liked the temperature). Most nights we ate at the excellent Copenhagen Restaurant (see separate review) and enjoyed the glorious cocktails. We've been to Guernsey many times and this hotel stands head and shoulders above all the others. Great food, excellent facilities and 1st class staff. Simply Marvellous.

BEST WESTERN D, General Manager at Best Western Hotel De Havelet, responded to this review
Thank you for choosing Best Western Hotel de Havelet for your stay and sharing your valuable review with our prospective travellers. Delighted to read you had a wonderful stay with us! I am pleased to learn you enjoyed our Health Suite facilities and the room was up to your utmost satisfaction. Also, thank you for your kind comments regarding breakfast, the food and cocktails in our Copenhagen Bar & Grill. All feedback is shared with the team and we feel extremely proud you think so highly of our hotel and found everything to be perfect! Once again, we thank you for your kind patronage and look forward to welcoming you soon. Kind Regards Gennaro Festivo General Manager

"Work? More like a holiday!"

5
User 13/02/2018

Fantastic location. Quiet but not far into town for work. Room excellent 5*. Even better if you are lucky enough to get a view. Friendly staff. Ate in bar in the evenings and food was great. Breakfast in restaurant superb. Highly recommend!

BEST WESTERN D, General Manager at Best Western Hotel De Havelet, responded to this review
Once again, a 5* review! Many Thanks for your support and for posting such a glowing recommendation of the Hotel and our friendly staff here on TripAdvisor. We are especially proud to see our hotel has left you with such warm memories of the genuine hospitality across the hotel. It is wonderful to learn that you found our hotel location very convenient for getting around the island. We are especially pleased to hear you enjoyed our available restaurants! Thank you for choosing to stay at our property and for your kind recommendation. We look forward to welcoming you back to Best Western Hotel de Havelet. Kind Regards Gennaro Festivo General Manager

"Amazing Staycation"

5
goda2018, Guernsey, United Kingdom 12/02/2018

Everything was perfect from beginning till the last end. Staff is always helpful, smiling and spreading positivity. The room was fantastic, with he comfy bed, spacious, very clean and with a balcony to the garden. We also had an Afternoon tea, enjoyed Health suit facilities and had a delicious food at Copenhagen. We woke up happy and became more happy after Breakfast at Wellington Boot. Interesting and tasty Menu, great service. It was perfect stay and higly recommended to everybody.

BEST WESTERN D, General Manager at Best Western Hotel De Havelet, responded to this review
Thank you for giving us top marks for your recent experience at Best Western Hotel de Havelet and sharing your valuable review with our prospective travellers! It is very exhilarating to learn that the relaxing and friendly atmosphere created by our wonderful team meant you had a perfect stay with us. We especially want to thank you for your very thoughtful comments regarding our available restaurants and recognition of our customer services! Once again, thank you for choosing to stay at our property and for your kind patronage. We look forward to welcoming you back to Best Western Hotel de Havelet. Kind Regards Gennaro Festivo General Manager

"Amazing Hotel"

5
CJK68, Cheltenham, United Kingdom 11/02/2018

Stayed for 2 nights on business. Views great. Room large and spacious. Service amazing. Ate and drank at hotel bar/ restaurant both night as so good. Highly recommend staying there. The price for the room with breakfast was great value for money.

BEST WESTERN D, General Manager at Best Western Hotel De Havelet, responded to this review
Thank you very much for staying at the BEST WESTERN Hotel de Havelet and to post this marvellous review about your recent stay with us. Your feedback is very important to us and it is always great to hear when guests have enjoyed their experience with us. We are especially pleased about your positive comments regarding our Copenhagen Bar & Grill! We are truly grateful to your kind words of appreciation; all your kind comments are shared with my team and I would like to say thank you on their behalf as well. Thank you once again for being our Guest. We would be delighted to welcome you back to the hotel for a future stay. Meanwhile we assure you of our personal attention at all times. Kind Regards Gennaro Festivo General Manager

"Birthday weekend break in late January"

5
src2018, Bournemouth, United Kingdom 05/02/2018

Best Western Hotel De Havelet made my partner feel that he had had his best birthday ever. Our room was extremely comfortable and clean. The attention to detail was superb - the housekeepers went to extra lengths to ensure we had fresh milk for our tea - the cocktail bar staff created a cake with a candle and even came to sing Happy Birthday in the lounge in front of the roaring fire - the receptionists were all friendly without being intrusive. Truly one of the most memorable and best hotel stays I have ever had.That's before I even tell you how good the cocktails and the food were...

BEST WESTERN D, General Manager at Best Western Hotel De Havelet, responded to this review
Wow, another 5* review! We are incredibly grateful to your kind words of appreciation. I am delighted to learn that you had a most memorable weekend at Best Western Hotel de Havelet and also that the hotel facilities lived up to your complete satisfaction. It is great to learn the room was up to your liking and you enjoyed the food and cocktails in our restaurant. I found your kind comments regarding my team very rewarding and I am especially pleased to read how much you enjoyed the service provided by my team. We feel proud we managed to make your partner his birthday the best birthday he ever had! Thank you for choosing to stay at our property and for your recommendation. We look forward to welcoming you back for another great visit on to our beautiful island Guernsey! Kind regards, Gennaro Festivo General Manager

"Superb"

5
Phil R, London, United Kingdom 05/02/2018

2 night stay, everything was superb. Room was spacious and everything immaculate, loved the cafetiere for my morning coffee. Staff were extremely helpful and breakfast was excellent with a good choice. We didn't use the bar or restaurant in the evening so can't comment on them. Fantastic location, 15 minute walk to the town centre. When we return we will definitely book here again. Great value

BEST WESTERN D, General Manager at Best Western Hotel De Havelet, responded to this review
Thank you for giving us top marks for your recent experience at Best Western Hotel de Havelet. Your words of encouragement are a great source of motivation to our team, which drives them to continue and strive harder to excel in providing memorable experiences to all our guests. We truly appreciate your opinion, especially your positive comments regarding your allocated room. I am very sure our housekeeping department will be over the moon to hear you found everything immaculate! Thank you for choosing to stay at our property and for your kind recommendation. We look forward to welcoming you back to Best Western Hotel de Havelet. Kind Regards Gennaro Festivo General Manager

"Clean and friendly hotel"

5
132nicky2018, Camberley, United Kingdom 31/01/2018

Staff at the hotel were very helpful and friendly giving it a relaxed atmosphere. They provided a welcoming and personal touch which is rare in a larger hotel. The room was clean and fresh and was stocked with a good variety of teas and coffee, It was great to have a complimentary upgrade. Thank-you. Food in the Copenhagen bar was very good with a reasonably priced menu, with all the staff being attentive to your requirements. The pool was small but provided a pleasant leisure area.

BEST WESTERN D, General Manager at Best Western Hotel De Havelet, responded to this review
Thank you for giving us top marks for your recent experience at Best Western Hotel de Havelet. It is wonderful to learn that the relaxing and friendly atmosphere created by our wonderful team meant you had a delightful stay with us. We are especially pleased to hear you appreciated the complimentary upgrade! Also, thank you for mentioning the food in the Copenhagen Bar & Grill. I am pleased to learn this was up to your utmost satisfaction. Your appreciation is what encourages us in making every moment a 'WOW Experience'! Thank you for choosing to stay at our property and for your kind recommendation. We look forward to welcoming you back to Best Western Hotel de Havelet. Kind Regards Gennaro Festivo General Manager

"Lovely Hotel"

4
susanb1951, Chelmsford, United Kingdom 31/01/2018

Recently stayed for 3 nights. Room, staff, restaurant, swimming pool etc all faultless. The only minor downside is that we had to walk through a covered walkway area to get from the main hotel building to the room. However room was lovely and we were freely supplied with a large number of toiletries and refreshments.

BEST WESTERN D, General Manager at Best Western Hotel De Havelet, responded to this review
Thanks for your support and for posting such a wonderful recommendation on TripAdvisor! Our aim is to consistently deliver the high standards expected from our guests and I am delighted that you have had an excellent break at Best Western Hotel de Havelet. We are pleased the small touches didn't miss your eye, and delighted to learn you appreciated our available toiletries and refreshments. Once again, we thank you for your kind patronage and look forward to welcoming you to Best Western Hotel de Havelet hopefully in the near future. Kind Regards Gennaro Festivo General Manager

"A lovely weekend break in an an excellent hotel"

5
Martin M, Winchester, United Kingdom 31/01/2018

Our first visit to Guernsey and our first stay in this hotel. Just a long weekend out of season. We found the hotel to be excellent and all the staff were superb. The Hotel being a converted old house is quite quaint with some interesting features and fittings. Nicely decorated, being well looked and our room was very good. Breakfast and dinner in the adjacent restaurant were also excellent. However what makes this hotel special are the staff. They we are all to a person friendly, attentive and customer focused. The only downside is the parking is tight and would be a problem in high season plus you need to be fit to make the climb back to the hotel from the Town! But taxis are readily available.

BEST WESTERN D, General Manager at Best Western Hotel De Havelet, responded to this review
Thank you very much for your fabulous review! We very much appreciate you taking the time to post this review following your recent stay at Best Western Hotel de Havelet. It was a pleasure to have you as our Guests, and having read your detailed feedback, I am delighted to hear that you had such an excellent stay and the service lived up to your expectations. Our Team would be glad to know that their efficiency made such a positive difference to your experience and your kind remarks pertaining to our services are much valued. Location wise, we make sure all our guests are aware of our seasonal courtesy minibus to make their stay as convenient as possible. Thank you for choosing to stay again at our property and for your recommendation. We look forward to welcoming you back for another great visit to our beautiful island! Kind regards Gennaro Festivo General Manager

"Cleanest place I know"

5
John D, HONG KONG, Hong Kong 23/01/2018

I swim at the hotel almost every day and therefore can judge cleanliness on a long term basis. Everything is spotlessly clean and the staff are so friendly and so committed to the hotel and its guests. I have travelled the world and never experienced such friendly hotel staff.

BEST WESTERN D, General Manager at Best Western Hotel De Havelet, responded to this review
Many thanks for your first-class review, as a regular guest and pool member with us at Best Western Hotel de Havelet, it's an absolute honour to see your continued loyalty towards our hotel. I have a very dedicated team of staff across all departments, who are always happy to help and will be pleased to read your glowing feedback. It will be my greatest pleasure to compliment our Chambermaids for their spotless service. They are immensely hard working with a passion to go out of their way to help serve you better! Thank you for your highly praised recommendation. We truly appreciate your opinion and we are pleased you have been served so well. We look forward to welcoming you back for another great visit! Kind regards Gennaro Festivo General Manager

"Wonderful and relaxing weekend"

5
Ian5982, Bognor Regis, United Kingdom 23/01/2018

From the welcome right through to checkout we received excellent and friendly service. All staff we came in contact with gave the impression of caring how we were and that everything we needed would and could be provided. Very comfortable room above the swimming pool and almost no noise from other rooms. Bed large and very very comfortable, sleep was no problem. Breakfast offered all dishes as normal and very pleasing to see that our cooked breakfast was cooked fresh rather than serving yourself from trays etc. Tastiest fried bread for quite a while! We ate in the bar/restaurant, the menu choice was varied and should please most palates, freshly cooked and well presented. Hotel situated up a steep hill, but with excellent views looking towards Herm/Sark. No problem in wanting to stay again!

BEST WESTERN D, General Manager at Best Western Hotel De Havelet, responded to this review
Wow, another 5* review! We are incredibly grateful to your kind words of appreciation. I am delighted to learn that you had a wonderful and relaxing weekend at Best Western Hotel de Havelet and also that the hotel facilities lived up to your complete satisfaction. It is marvellous feedback to hear you enjoyed the allocated room and the breakfast choices with the service provided. We are very proud of our team, whose number one priority is ensuring all our guests have a memorable stay. Thank you for choosing to stay at our property and for your recommendation. We look forward to welcoming you back for another great visit on to our beautiful island Guernsey! Kind regards, Gennaro Festivo General Manager

"Lovely upgrade"

4
L5299FZdavids, London, United Kingdom 23/01/2018

I was upgraded to the newly refurbished rooms above the inner courtyard/swimming pool and was very pleasantly surprised by the quality of the refurbishment. the rooms are modern and stylish but cosy and comfortable at the same time. Worth the extra cost.

BEST WESTERN D, General Manager at Best Western Hotel De Havelet, responded to this review
Thank you for giving us a beaming review for your recent experience at Best Western Hotel de Havelet. I was delighted to read that your allocate room surpassed you expectations and that you appreciated all the luxury and comfort it provided. We look forward to welcoming you back to Best Western Hotel de Havelet next time you decide to spend another holiday stay on our beautiful island. Meanwhile we assure you of our personal attention at all times. Kind Regards Gennaro Festivo General Manager

"Wonderful Haven"

5
dcd129, Derry, United Kingdom 22/01/2018

Have stayed several times and on each visit all the Hotel staff are incredibly welcoming,helpful and always extremely professional. The rooms are a delight and very comfortable matched only by the views across to Castle Cornet. Whichever restaurant you choose, both the service and the food has been outstanding making each stay so very enjoyable. When we return to Guernsey, this will always be our hotel of choice.

BEST WESTERN D, General Manager at Best Western Hotel De Havelet, responded to this review
Thank you very much for your wonderful review! We appreciate you taking the time to post this review following your recent stay at Best Western Hotel de Havelet. It was a pleasure to have you as our returning Guests, and having read your feedback, I am delighted to hear that you had an enjoyable stay and I am especially pleased that our hospitality and the comfort of your room have met your complete expectations. I am also pleased to read that you enjoyed the food in both restaurants and were satisfied with the service provided. It is great to learn that all the members of our team you encountered during your visit offered friendly and helpful service. Thank you for choosing to stay again at our property and for your recommendation. We look forward to welcoming you back for another great visit! Kind regards Gennaro Festivo General Manager

"Fabulous Room and more!"

5
User 20/01/2018

I have only just come back from this lovely hotel. I was there on business but the service, room and everything else was first class and made it a pleasure. Check-in was very easy with an extremely friendly member of staff who was not only there in the evening but also the next morning when I left for check out. My room was very well appointed and seems to be almost brand-new! The bed was great along with some great little touches like a small bowl of fruit, selection of teas and coffee and hot chocolate and even after-dinner chocolate mints, coke, lemonade as well as some lovely toiletries in a fantastic bathroom. I slept like a log and had breakfast delivered to the room bang on time. Absolutely delicious and a great start to the day. I didn't get a chance to use the pool but it looks excellent and my colleague who did use it agreed Next time I'm on the island I know where I'm staying!

BEST WESTERN D, General Manager at Best Western Hotel De Havelet, responded to this review
Thank you very much for staying at the BEST WESTERN Hotel de Havelet and to post this excellent review about your recent stay with us. Your feedback is very important to us and it is always great to hear when guests have enjoyed their experience with us. I am delighted to read that the facilities, the room and the food in the restaurants were up to your liking. I am pleased that the hotel facilities lived up to your complete satisfaction and I am glad you found your allocated room well-appointed and were satisfied with the service provided by our receptionist at check-in. We are truly grateful to your kind words of appreciation; all your kind comments are shared with my team and I would like to say thank you on their behalf as well. Thank you once again for being our Guest. We would be delighted to welcome you back to the hotel for a future stay. Meanwhile we assure you of our personal attention at all times. Kind Regards Gennaro Festivo General Manager

"Wonderful stay, compelled to review"

4
User 18/01/2018

Hotel De Havelet was the perfect stay for a few quiet days away with work. Situated in a quiet spot slightly away from the town centre, the hotel perpetuates a friendly, welcoming and relaxed atmosphere. The room (14) was spacious, light and airy with all the usual facilities. The pool, sauna and steam room were an added bonus, clean, well maintained and only shared by two other guests during my three night stay. The breakfast menu is well organised and room service quick and efficient even during busy dinner times. I would recommend De Havelet to anyone visitng Guernsey, though the hotel may be more suitable for older couples or solo travellers enjoying a quieter time away. The layout and design of the hotel certainly lend it a unique charm and character. I myself am hoping I can return on business again sometime soon and hopefully during the summer!

"Yet again the tops"

5
Hotpants2014, Brentwood, United Kingdom 16/01/2018

This must be my third review of Hotel De Havelet. The perfect place for whatever reason you are visiting Guernsey. Accommodation, staff, food, all perfect. We have stayed there on four occasions in the past 12 months and have never been disappointed.

"First class room and excellent service"

5
Rob M, Southampton, United Kingdom 14/01/2018

I stay at this hotel regularly for business and the room, service and food in the Copenhagen is always first class. The hotels staff and staff in the Copenhagen. Are always very friendly it nice that you get to know the staff when you are away on business on your own. The attention to detail is very high in the hotel sitting room their is always an roaring open fire.

BEST WESTERN D, General Manager at Best Western Hotel De Havelet, responded to this review
Thank you so much for this lovely review about your most recent stay at BEST WESTERN Hotel de Havelet. I am delighted to learn that overall you had an enjoyable stay and the hotel facilities lived up to your expectation. We are especially pleased to hear your allocated room was up to your liking and you enjoyed our roaring open fire in the lounge. It is to my great satisfaction that you enjoyed the meals in the Copenhagen Bar and Grill and were satisfied with the service provided. The team is our greatest asset and I am pleased everyone you came into contact with made you feel welcome and comfortable. Thank you for choosing to stay at our property and for you recommendation. We look forward to welcoming you back for another great visit! Kind Regards Gennaro Festivo General Manager

"xmas break"

5
Patricia I, Warwick, United Kingdom 12/01/2018

Another lovely xmas break spent at the De Havelet Hotel. Guernsey. The staff were amazing, helpful and lots of smiley faces. Lots of good food and the hotel have a great Guernsey bean Jar recipe!! Flights and sailings are obviously reliant on the weather but well worth the visit. The Copenhagen bar and restaurant is popular with the local population. The hotel is set on a fairly steep hill, as is most of St. Peter Port. A car is useful to see the island but the hotel has a well planned itinery at xmas and if needed, provides some transport to town and back.

BEST WESTERN D, General Manager at Best Western Hotel De Havelet, responded to this review
Thank you very much for your excellent review and giving us the highest rating for your recent experience. It was a pleasure to have you as our returning Guests! Your business is very important to us and we value your continued feedback. We are very proud of our team, whose number one priority is ensuring all our guests have an enjoyable stay, especially during the festive season! Therefore I am very pleased to learn you had a lovely stay with us. I appreciate your kind compliments regarding the restaurants and our Festive Activities too, I am delighted to learn that you found the food good and enjoyed the Guernsey Bean Jar! It will be my pleasure to share this wonderful review with the entire team and I can assure you they will find it very rewarding. We look forward to welcoming you back to Best Western Hotel de Havelet next time you decide to spend another holiday stay on our beautiful island. Kind Regards Gennaro Festivo General Manager

"Happy New Year 2018"

5
GuernseyJune, St Peter Port, United Kingdom 10/01/2018

What a great welcome to a New Year! A great evening, fab meal (thank you Chef), good company, attentive and friendly staff and dancing the old year out, then a wind down in a comfortable and historic lounge. We love it and am sure will see you again soon!

BEST WESTERN D, General Manager at Best Western Hotel De Havelet, responded to this review
Thank you very much for giving us the highest rating for your recent experience. We are pleased to hear you had a great New Year's Eve at Best Western Hotel de Havelet! Our aim at Best Western Hotel de Havelet is to ensure that every single one of our guests is provided with the highest possible standard of service, so we feel truly honoured you noticed our efforts. I am delighted to learn that the facilities provided and the food in our restaurants were up to your complete satisfaction. Your kind comments regarding my team are very much appreciated, I will pass your feedback onto each member of staff and I can assure you they will be pleased to hear. Thank you once again for being our Guest. We would be delighted to welcome you back to the hotel for a future stay. Meanwhile we assure you of our personal attention at all times. Kind Regards Gennaro Festivo General Manager

"Another superb stay at De Havelet"

5
MJLD999, Nantwich, United Kingdom 08/01/2018

We visit Guernsey annually and over the last 15 years have always stayed at this hotel. Management of this hotel cannot be faulted and is undoubtedly the best of all the many hotels we stay in, even the higher star rated the. The management and staff are superb, always welcoming, friendly and helpful. Both restaurants are excellent with varied menus and the views over St Peter Port Harbour from the Wellington Boot and terrace are wonderful. Always a pleasure to stay and look forward to returning. A real home from home and highly recommend.

BEST WESTERN D, General Manager at Best Western Hotel De Havelet, responded to this review
Many thanks for your wonderfully crafted review here on TripAdvisor, I hope your homeward travels were smooth and comfortable. First of all, we highly appreciate your continued support to our Best Western Hotel de Havelet for the last 15 years! As you are our loyal customers, I'm especially pleased that you find our hotel to be one of the best hotels you have ever stayed at. It makes us very proud you find our hotel a good base from which to explore Guernsey. The entire teams strive to ensure the satisfaction of our guests and we are more that delighted this has been seen on your many visits. We continue to look forward to welcoming you to our Best Western Hotel de Havelet. Meanwhile we assure you of our personal attention at all times. Kind regards Gennaro Festivo General Manager

"An excellent place to stay in Guernsey"

5
brnotyke, Guernsey 07/01/2018

We would recommend this hotel to anyone looking to visit Guernsey. The Management and staff are so helpful. The menu's are varied and the food is excellent. They make great cocktails. It's a real home from home

BEST WESTERN D, General Manager at Best Western Hotel De Havelet, responded to this review
Thanks for your support and for posting such a positive recommendation of Best Western Hotel de Havelet on TripAdvisor. We especially want to thank you for your kind comments on our food. Guernsey is lucky to have such a large number of amazing restaurants for a small island and we are proud to be one of them. We are especially pleased to hear you enjoyed our cocktails! It is wonderful to learn that the friendly atmosphere created by our hardworking team meant you enjoy the home-away-from home experience in our hotel. We would be delighted to welcome you back to the hotel for a future stay. Meanwhile we assure you of our personal attention at all times. Kind Regards Gennaro Festivo General Manager

"Superb!"

5
JennyBevan, Royal Tunbridge Wells 31/12/2017

Just got back after a couple of night's stay. Needed to go out for business and decided to stay on for a day or two. Booked this hotel on the strength of Trip Advisor reviews and the indoor pool. Neither let me down. I can see why the hotel gets the comments. The staff are an absolute credit - from the guys at reception to all the staff at breakfast and in both restaurants. They make you feel so welcome and nothing too much trouble. The food was so good. We only ate in the Copenhagen as the atmosphere was so lovely. Book if you go because it got busy both nights we were there and Saturday lunch was packed also. The room was impeccably clean with all you could want. I had the pool. Steam room, sauna and jacuzzi all to myself one morning! Changing room with hairdryer, Shower and lots of towels. I made very good use of this as arrived early before my room was ready. Can't fault this hotel at all. Set on a steep hill so going down fine but make use of the little shuttle bus to come back up if you struggle with walking up hills. There's also a large car park. We met loads of lovely people that return here year after year and I can see why.

BEST WESTERN D, General Manager at Best Western Hotel De Havelet, responded to this review
Thanks for staying with us and I am delighted that your experience of Best Western Hotel de Havelet was a positive one. We are very proud of our team, whose number one priority is ensuring all our guests have an enjoyable stay, especially during the festive season! It is truly exhilarating when we receive such detailed feedback highlighting the service extended by our hard-working team. Your kind compliments are shared with the team, and I know reception and restaurant staff will be thrilled that they received a personal mention. Thank you as well for mentioning our Swimming pool, I am more than pleased to learn that our facilities left you with fond memories of our hotel. We would be delighted to welcome you back to the hotel for a future stay. Meanwhile we assure you of our personal attention at all times. Kind Regards Gennaro Festivo General Manager

"Good hotel but up a very steep hill"

3
jane_d15, Madison, WI 30/12/2017

We booked this hotel because of the minibus that was supposed to be available. Unfortunately when we checked in, a sign indicated that it was unavailable for our entire week stay. Because of the weather and health issues, we ended up taking a lot more taxis than we wanted to. The room was fine although quite warm. The swimming pool was amazing. Breakfast was good but not much variation.

BEST WESTERN D, General Manager at Best Western Hotel De Havelet, responded to this review
Thank you very much for your feedback following your stay at Best Western Hotel de Havelet. It was a pleasure to have you as our Guests and we very much appreciate your business and value your feedback. Having read your comments I am pleased to learn that overall you had an enjoyable stay with us and most of the facilities lived up to your expectation and you especially liked our Health Suite. At the same time, I am sorry to hear that you felt disappointed regarding the shuttle bus service not being available during your stay. Unfortunately as an unforeseen circumstance happened on a very short notice, we were unable to provide this service. I would like to thank you once again for being our Guest and we look forward to welcoming you back to Best Western Hotel de Havelet hopefully in the near future. Kind Regards Gennaro Festivo General Manager

"Delightful de Havelet"

5
User 29/12/2017

This was our fifth Christmas break at this hotel. What to say??? Standards remain supreme, as does the welcome upon arrival. In the past I have stayed on occasions where my business has led me to Guernsey. This hotel has the consummate facility whereby it a accommodates all classes of traveller. On this occasion the Christmas programme...and menu!!....arranged by the hotel staff, was , as usual, absolutely fantastic. Nothing is too much trouble,the staff are just so friendly.i could wax lyrical for some time but....WELL DONE de Havelet

BEST WESTERN D, General Manager at Best Western Hotel De Havelet, responded to this review
Thanks for your support and for posting such a glowing recommendation of Best Western Hotel de Havelet and our great staff here on TripAdvisor. Our aim is to consistently deliver the high stand-ards expected from our guests and I am delighted to hear you had another excellent Christmas break at our hotel. Your continued loyalty is highly valued and much appreciated. From all of us, it is very satisfying to see you thoroughly enjoyed this year's Christmas programme. Therefore it gives me great pleasure to share your generous compliments with everyone - the entire team shall truly appreciate your gracious praise. Thank you! It was a pleasure to have been of service to you during the festive season. We would be delighted to welcome you back to the hotel for a future stay. Meanwhile we assure you of our personal attention at all times. Kind Regards Gennaro Festivo General Manager

"FAB U LOUS!"

5
KandJThomo, Lincolnshire 21/12/2017

We love it here-have stayed three times now and not one single complaint. The most kind, considerate, helpful, caring & happy/pleasant staff that we have experienced anywhere (& believe me, we are well travelled!) make this such a lovely place to stay. Our son & his family live in Guernsey so over the years we have 'tried' many and keep returning here-faultless! Room 27 (the only one apparently with a balcony!) must be our favourite so far although we said that after the first and second rooms we had! Superb views of Castle Cornet etc (& we were very fortunate to be blessed with extremely mild December weather) made for a 'extra special' pre Christmas break to visit family ?? FIRST CLASS - 100% recommend this hotel-second to none. ?

BEST WESTERN D, General Manager at Best Western Hotel De Havelet, responded to this review
Thank you very much for your fabulous review! We very much appreciate you taking the time to post this review following your recent stay at Best Western Hotel de Havelet. It was a pleasure to have you as our Guests, and having read your detailed feedback, I am delighted to hear that you had such an excellent stay and the service lived up to your expectations. I am especially pleased that our hospitality and the comfort of your room have met your complete expectations. Our aim is to provide our customers the best service they deserve and therefore we are truly honoured you think so highly of us, and consider the team to be one of the best you have experienced anywhere! Thank you for choosing to stay again at our property and for you recommendation. We look forward to welcoming you back for another great visit! Kind regards Gennaro Festivo General Manager

"Fantastic 5-Star"

5
Asim B, Guildford, United Kingdom 19/12/2017

everything from room, swimming pool, sauna, and 2 amazing restaurants, you wont find it anywhere in Guernsey. Fantastic views for pictures as well in any weather. Its a MUST visit place. highly recommend it.

BEST WESTERN D, General Manager at Best Western Hotel De Havelet, responded to this review
Thank you very much for giving us the highest rating for your recent experience. Our aim at Best Western Hotel de Havelet is to ensure that every single one of our guests is provided with the highest possible standard of service, I am very pleased to learn you had an enjoyable stay with us. I am delighted to read that the room, the Health Suite facilities and the food in our restaurants were up to your complete satisfaction. Thank you once again for being our Guest. We would be delighted to welcome you back to the hotel for a future stay. Meanwhile we assure you of our personal attention at all times. Kind Regards Gennaro Festivo General Manager

"A perfect stay in this lovely hotel"

5
carolineandandy68, Newcastle upon Tyne, United Kingdom 17/12/2017

We stayed for four nights in a suite room. It was clean, spacious with a large comfortable bed, sofa and seating area, a modern bathroom with walk in shower and a bath, and even your own private entrance which overlooks a patio area which must be amazing in the summer months. We could not find fault with one single aspect of our stay and this is without doubt due to the wonderful staff. Every single member of the team is a credit to the hotel - always smiling and providing stunning customer service. We ate two nights in the Copenhagen restaurant and the food was really good. Other reviewers are right in referencing the steep bank down to the town centre but it is literally only a 4 minute walk down the bank to the harbour and then a further 8 minutes before you hit the main shopping area - a lovely walk. Thank you all for a wonderful stay. Simply amazing!

BEST WESTERN D, General Manager at Best Western Hotel De Havelet, responded to this review
Another glorious review, thank you very much! We appreciate you taking the time to post this lovely review following your recent stay at Best Western Hotel de Havelet. It was a great pleasure to read your review and I am glad that you enjoyed your stay with us. Our team is especially pleased that our heartfelt hospitality and the comfort of the room have met your complete expectations. Thank you also for sharing your feedback regarding the food in the Copenhagen Bar & Grill, I am pleased to learn this was up to your liking. We find your comments regarding the staff very rewarding and I will be delighted to share your feedback with each member of the team. Once again, thank you once again for your recommendation. We all look forward to welcoming you back to Best Western Hotel de Havelet hopefully in the near future. Kind regards Gennaro Festivo General Manager

"Outstanding staff"

5
User 14/12/2017

Planned one night stay but due to weather our flight got cancelled and ended up staying two nights. Loved the drawing room with fireplace where you can relax, read, have cup of tea. Staff really go the extra mile with that's unheard of in many hotels. They found us a table in a fully booked with Xmas parties restaurants and when restaurant was closed and we were hungry they rang room to offer they can make us a sandwich. Truly amazing. Hotel is pretty and traditional. Rooms are spacious with good tea selection. 10 mins stroll down to the town centre. Breakfast average. Not much hot selection for someone who is not keen on eggs though. Overall blown away by this hotel and will stay there again if come back in summer. Keep up the good work, guys!

BEST WESTERN D, General Manager at Best Western Hotel De Havelet, responded to this review
Thank you for giving us top marks for your recent experience at Best Western Hotel de Havelet! Bad weather situations can become very stressful. Therefore, we are more than pleased to hear we managed to give you a comfortable stay after your cancelled flight. As you have experienced, I have a very dedicated team of staff across all departments, who are always happy to help. From all of us, a massive thank you for your kind appreciation! Your compliments is what encourages and motivates us in making every moment a 'WOW Experience'. Thank you once again for being our Guest. We would be delighted to welcome you back to the hotel for a future stay. Meanwhile we assure you of our personal attention at all times. Kind Regards Gennaro Festivo General Manager

"Wonderful hotel..."

5
nandc, uk 11/12/2017

Just back from another great stay at the Hotel de Havelet. It's a great hotel, not least because of the staff, who go out of their way to be helpful and make guests feel at home. This was our first time eating in the refurbished Copenhagen Bar and Grill - very much looking forward to the next time! Eating out in St Peter Port at this time of year can be tricky because everywhere seems to be full with office parties. There were several going on the night we ate at the hotel, but so well managed that it wasn't at all disruptive. Great hotel, great staff - staying here is a wonderful experience.

BEST WESTERN D, General Manager at Best Western Hotel De Havelet, responded to this review
Another lovely review! Thank you for giving us the highest rating for your recent experience. Our aim at Best Western Hotel de Havelet is to ensure that every single one of our guests is provided with the highest possible standard of service, I am very pleased to learn my team made you feel at home. Thank you also for sharing your feedback regarding our Copenhagen Bar & Grill, I am delighted to read you overall had a good experience and are looking forward to the next time. We find your comments regarding the staff very rewarding and I will be delighted to share your feedback with each member of the team. Thank you once again for being our Guest. We would be delighted to welcome you back to the hotel for a future stay. Meanwhile we assure you of our personal attention at all times. Kind Regards Gennaro Festivo General Manager

"Girls weekend"

5
Gilly051, Guernsey 10/12/2017

Three friends and I spent one night here. all the staff were very friendly and helpful. We started with a champagne afternoon tea which was fabulous. Sat by a roaring log fire in the lounge was lovely. We could have used the health suite but decided to hit the shops instead. Dinner in the Wellington Boot restaurant was superb with good choices. Our rooms were very clean and had little extra touches like chocolates. Breakfast was excellent with great choices. I would recommend this hotel.

BEST WESTERN D, General Manager at Best Western Hotel De Havelet, responded to this review
I would like to thank you for finding the time to leave such a lovely review following your recent stay with us at Best Western Hotel de Havelet. Having looked at your high scores and reading your feedback, I am delighted to hear that you had an enjoyable stay and the facilities lived up to your expectations. Thank you also for sharing your feedback regarding the food and your allocated room, I am pleased to learn this was up to your liking. We find your comments regarding the staff very rewarding and I will be delighted to share your feedback with each member of the team. Once again, thank you once again for your recommendation. We all look forward to welcoming you back to Best Western Hotel de Havelet hopefully in the near future. Kind regards Gennaro Festivo General Manager

"Excellent & Great value for money hotel in Guernsey"

5
hiyer3, Hyderabad, India 06/12/2017

I stayed 2 nights at this hotel in Dec 2017 and the accommodation was very comfortable, room was clean and welcoming. The staff are professional, friendly and helpful. The reception staff Kim was excellent. The breakfast had a good range of cold and hot food options. The restaurant was very good for a good meal and the atmosphere was lively. The facilities in this hotel are really good and I will be staying there again next week.

BEST WESTERN D, General Manager at Best Western Hotel De Havelet, responded to this review
Thank you for sharing your kind words of appreciation with us here on TripAdvisor. We are delighted to read that you had a very comfortable stay and enjoyed our services at Best Western Hotel de Havelet. It gives me great pleasure to share your generous compliments with everyone - the team shall truly appreciate your gracious praise. It really works as a great source of inspiration for the team! Thank you once again for being our Guest. We are already looking forward to welcoming you back to BEST WESTERN Hotel de Havelet next week. Meanwhile we assure you of our personal attention at all times. Kind Regards Gennaro Festivo General Manager

"Great Staff"

5
791989, Grayson, Georgia 04/12/2017

I visited the Isle of Guernsey recently and was very pleased with the accommodations Hotel De Havelet. The staff, both on the front desk and in the dining room, understood what good customer service means. The property is a lovely old house with modern facilities. It is about a 15 minute walk into St. Peter Port.

BEST WESTERN D, General Manager at Best Western Hotel De Havelet, responded to this review
Another glorious review! Thank you for giving us the highest rating for your recent experience. Our aim at Best Western Hotel de Havelet is to ensure that every single one of our guests is provided with the highest possible standard of service, so we feel truly honoured you noticed our efforts. It will be my greatest pleasure to compliment reception and our restaurant team for their attentive service. Thank you once again for being our Guest. We would be delighted to welcome you back to the hotel for a future stay. Meanwhile we assure you of our personal attention at all times. Kind Regards Gennaro Festivo General Manager

"One night , all nights 100%"

5
C8625CQjohnr, Cheltenham, United Kingdom 02/12/2017

Staff helpful and caring , everything asked was given . I did not use the swimming pool , but it looked fantastic Food , lovely , and attention to detail .. Book my cab to airport , and every member of staff , had a smile

BEST WESTERN D, General Manager at Best Western Hotel De Havelet, responded to this review
Another lovely review, thank you very much! It was a pleasure to have you as our Guests, and having read your feedback, I am pleased to learn that you had an enjoyable stay and that the hotel facilities lived up to your expectations. We highly appreciate your kind compliments regarding our team and I will be delighted to share your kind comments with them. Our aim is to provide our customers the best service they deserve. Thank you once again for your recommendation. We all look forward to welcoming you back to Best Western Hotel de Havelet. Kind regards Gennaro Festivo General Manager

"Best Western De Havelet hotel"

5
michaelsI1957GY, LIVERPOOL, United Kingdom 01/12/2017

I have never been disappointed with my stays here at his lovely hotel, the staff are so friendly helpful and genuine. The facilities are very good, food is always very good. Rooms are clean tidy and comfortable, leisure area is clean and relaxing. Gennaro and his team always make my trips memorable, so well done to all the staff. Look forward to my next visit. By the way - the hill...its a nice walk up from the front, i enjoy!!

BEST WESTERN D, General Manager at Best Western Hotel De Havelet, responded to this review
Thank you for your lov