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SureStay Hotel by Best Western Santa Monica, Santa Monica

3102 Pico Boulevard, 90405-2006, Santa Monica, United States - See on a map
SureStay Hotel by Best Western Santa Monica - Welcome to the SureStay Hotel by Best Western Santa Monica! The SureStay Hotel by Best Western Santa Monica is ideally located in the center of Santa Monica. Come and experience our hotel near the major tourist attractions. Best price guaranteed and exclusive deals.

The SureStay Hotel by Best Western Santa Monica has 82 newly renovated modern rooms. It is located approximately 11 miles from Los Angeles International Airport and two and a half miles from Santa Monica beaches, pier, and Third Street Promenade. Three and half miles from Venice Beach Boardwalk, five miles from Beverly Hills and Marina Del Rey, 10 miles from Hollywood and 19 miles from Universal Studios® Hollywood. Hotel amenities include a courtyard with BBQ and picnic area, complimentary deluxe continental breakfast, free parking, free Wi-Fi, free local calls, voicemail, free weekday newspapers, complimentary evening snacks. Most rooms have refrigerators and microwaves. All rooms have large HDTVs with movie and news channels, hairdryers, clock radios, coffee makers, iron and ironing board. There are 4 electrical car charging stations available for hotel guests free of charge.

SureStay

Hotel by Best Western Santa Monica

LABEL_ITINERAIRE

LABEL_DEPART:

LABEL_ARRIVEE:

Hotel advantages

  • Complimentary continental breakfast
    Complimentary continental breakfast
  • Free parking
    Free parking
  • Outdoor parking
    Outdoor parking
  • 24-hour front desk
    24-hour front desk
  • Multilingual staff
    Multilingual staff
  • Onsite laundry
    Onsite laundry
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Guest reviews

In partnership with tripadvisor fr
Certificate of Excellence 2020
based on 83 guest reviews
NOTE ISSUED
Excellent
41
Very Good
26
Average
10
Poor
2
Terrible
4
REFER TO NOTICE
Business Business
10
Couples Couples
25
Family Family
21
Friends getaway Friends getaway
6
Solo travel Solo travel
1
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"Nice place"

5
keohls, Petaluma, California 17/09/2020

We stayed here for two nights while looking at colleges in the LA area. The room was updated and clean, and the front desk staff was very accommodating. The courtyard area was a nice place to sit outside. We would definitely stay here again.

"Great place to stay in Santa Monica!"

5
maylodee, San Francisco, California 16/08/2020

This is our first time in Santa Monica and was happy to find a Best Western/SureStay within the vicinity. Our room was very clean, beds and pillows were comfortable, even had a flat screen TV! It appears that our room was newly renovated. I was impressed that before we entered our room, that there was a “tampering sticker” at the door, stating the extra steps they have taken to ensure that our room was sanitized. Due to the pandemic, breakfast is a brown bag that consists of an apple, banana, muffin, granola bar, and bottled water; it was filling. Coffee was also available in the room and in the breakfast area. If there was an area if improvement, perhaps have paper towels/ hand towels and hand/dish soap if the room had a kitchen sink like ours. Overall, great value, friendly staff, great location! Highly recommend in Santa Monica!

"Super cute"

5
User 17/07/2020

Stayed in a king room everything was so clean and updated color of the room was inviting and fresh. The area my man and I stayed in had a gated locked entry way which provided a secure feeling being that it was on a busy street. The patio they have set up is just as inviting, would stay here again the next time we visit

"Very clean and updated rooms"

4
dbourdet84, Santa Cruz, California 19/06/2020

I would have given this hotel a full 5 but in the morning the supervisor and the housekeeping staff were standing around watching everyone and entered our room to clean as we were loading our luggage in the car before check out time. Made us feel like we had to leave and the supervisor followed my husband to the lobby suspiciously as he did go check out. It was just weird. But it was so clean, nicely updated and would be great for a small get away to Santa Monica. Just need to have a training with how to make guests feel comfortable.

SureStay90405, Manager at SureStay Hotel by Best Western Santa Monica, responded to this review
Dear Guest, I am sorry to hear about your experience. Your feedback is really important to us as we use your comments as learning opportunities. Our team strives to ensure that each of our guests is provided with excellent service. Thank you again for being our guests and we hope to see you again soon!

"wonderful renovated rooms and excellent breakfast!"

5
burkholdernancy, Muskoka District, Canada 06/03/2020

Rooms have been recently renovated and are beautiful and top quality. Breakfast was lovely with a nice large sitting area. Locations is great with close food choices and just off the highway. Great choice for travelling families.

SureStay90405, Manager at SureStay Hotel by Best Western Santa Monica, responded to this review
Dear Guest, Thank you so much for sharing your experience with us. I am happy to hear that you and your family enjoyed your stay with us. Your feedback is really important to us as we use your comments as learning opportunities. Our team strives to ensure that each of our guests is provided with excellent service. Thank you again for being our guests and we hope to see you again soon!

"Great location"

5
greysc2014, Miami, Florida 26/02/2020

Loved staying here at the Surestay Hotel by Best Western Santa Monica. It was a perfect location with great service and clear. Loved to walk to my room from a courtyard. The lights at night made it look out of a movie. Great place to stay if visiting Los Angeles.

SureStay90405, Front Desk at SureStay Hotel by Best Western Santa Monica, responded to this review
Dear Guest, Thank you for your kind review. I am happy to hear that you enjoyed the location of our property, the cleanliness and attentiveness of our staff. At SureStay Santa Monica our team takes pride in ensuring that we are going above and beyond for each of our guests. We hope to see you again soon!

"Budget hotel - ask for room at the back"

3
PriyaV661, Melbourne, Australia 07/02/2020

We stayed at this hotel for 5 nights and arrived quite late after driving along US1 highway. Hotel has 3 separate buildings and the only way to get to reception / breakfast room is from the road. Did not like this part at all, there should have been some sort of connectivity within the hotel premises. Room we were given was upstairs and faced the street. As suspected noise was a major problem. We went back to reception to ask for a room at the back and night staff could only offer us a room with 2 double beds. We booked a king bed room. So we stayed in the room with noise problem and next morning got a room on ground floor in the middle. Room itself is good and bathroom is also good size. There is also a small kitchenette with mini fridge and microwave. Breakfast was included and was quite basic.Parking is free (first come first serve) and we were able to find a spot everyday. All in all was an ok experience, next time will stay in a hotel facing the Santa Monica beachfront.

"Nice place to stay"

4
rogoli0702, Brasilia, DF 07/02/2020

It was a very good hotel with a delicious breakfast. Although we didn't use it, there was free parking. It was close to the beach. Bus stop very close. Just few homeless around, in contrast to the rest of Los Angeles where lots of people live on the streets. Santa Monica Pier and beach where wonderful.

SureStay90405, Front Office Manager at SureStay Hotel by Best Western Santa Monica, responded to this review
Dear Guest, Thank you so much for taking the time to share your experience with us. I am happy to hear that you enjoyed your stay with us. At SureStay Santa Monica Hotel, we take pride in ensuring that our team is providing the best customer service and top of the line amenities. We would like to invite you to come back and visit our property again soon!

"OK for budget"

3
righteous, Mount Dora, Florida 25/01/2020

Old remodeled 2 story wooden building. No noise suppression from anywhere. Sleep was OK until loud truck started at 7am in parking lot. Parking is directly outside your window. Tiny room with barely room to walk after luggage is open. Minimal storage space. no fridge in our unit. No coffee or toiletries replaced after use. Room was clean except for carpet. Very loud AC/Heat fan.

"Convenient and Clean"

4
NoelC955, Geelong, Australia 25/01/2020

This hotel was well kept and clean and offered what could be expected of an establishment of this class. The staff were helpful and kind and cleanliness was certainly a priority. It is well placed on Pico Boulevard which is handy to many highlights of this area of Los Angeles. It was easily accessible by car to a major arterial freeway; taking you to where you want. I stayed during a quiet period between Christmas and New Years and the road access was very friendly. Not too hectic. Having said that, the passing traffic noise was amplified so you would have to factor this in if you were sensitive to traffic noise at night. The surrounding neighborhood was safe and walkable with breakfast, lunch and dinner options within walking distance. The breakfast offered by the hotel was standard fare for American hotels - bagels, pancakes, spreads, yoghurts and basic fruits. The dining area was well-attended and kept clean. Overall, I would certainly recommend it for those on a budget visiting the Los Angeles area. I was satisfied and happy with the hotel and would return to it in the future.

SureStay90405, Front Office Manager at SureStay Hotel by Best Western Santa Monica, responded to this review
Dear Guest, Thank you so much for sharing your experience with us. I am happy to hear that you enjoyed the location of our property and the friendliness and attentiveness of our staff. At SureStay Santa Monica our team takes pride in ensuring that we are going above and beyond for each of our guests. Please let us know when you will be arriving back in Santa Monica, as I would like to welcome you back to our hotel.

"Nice hotel"

5
User 18/01/2020

Hotel is absolute amazing we stay for chrtismas and we have such a great time , all front desk staff was nice expect for the one at night , anyways we get along , food across the street nice , all the rest was good .

SureStay90405, Front Office Manager at SureStay Hotel by Best Western Santa Monica, responded to this review
Dear Guest, Thank you so much for sharing your experience with us. I am happy to hear that you and your family enjoyed your stay with us. Your feedback is really important to us as we use your comments as learning opportunities. Our team strives to ensure that each of our guests is provided with excellent service. Thank you again for being our guests and we hope to see you again soon! Regards, Bobby V

"Amazing Location"

5
ggomez2020, Anaheim, California 08/01/2020

Facility was in great location, with many amenities. Staff was courteous and very professional. Went out of their was to make our stay comfortable. The facility was very clean, safe, and comfortable. Highly recommended.

SureStay90405, Front Office Manager at SureStay Hotel by Best Western Santa Monica, responded to this review
Dear Guest, Thank you so much for sharing your experience with us. I am happy to hear that you enjoyed the location of our property and the friendliness and attentiveness of our staff. At SureStay Santa Monica our team takes pride in ensuring that we are going above and beyond for each of our guests. Please let us know when you will be arriving back in Santa Monica, as I would like to welcome you back to our hotel. Regards, Bobby V

"Best place to stay with free parking"

5
kaukabhishek, Fremont, California 30/12/2019

This place has very unique rooms. Big Samsung TV, small kitchen area, etc. About 2 miles from the pier. Very tranquil. Free parking. I think building 3 has parking spots that are easy to maneuver. The person at the front desk during our check in received us really well. Guided us on the places around and the best place to park at the pier. If you are driving try to Pier, park on Colorado and 2nd. They offer free parking for the first 90 mins and it is close to everything you would be interested in. The only problem I had was that the internet did not work well for me. This is a problem that can be easily solved.

SureStay90405, Front Office Manager at SureStay Hotel by Best Western Santa Monica, responded to this review
Dear Guest, Thank you for your kind review. I am happy to hear that you enjoyed the location of our property, the cleanliness and attentiveness of our staff. At SureStay Santa Monica our team takes pride in ensuring that we are going above and beyond for each of our guests. We hope to see you again soon! Regards, Bobby V

"Clean and comfortable"

5
User 24/12/2019

This SureStay fit our needs perfectly. The room was spotless clean, The bedroom is large. The bed is super comfortable and there area lots of cable channels.The small kitchen area is well equipped. Given that there is a Trader Joe across the street it was handy to have a microwave and refrigerator. I found the staff to be extremely helpful. I will certainly stay here again when visiting the grandchildren.

SureStay90405, Front Desk at SureStay Hotel by Best Western Santa Monica, responded to this review
Dear guest, We are very happy to hear that you enjoyed your stay with us at SureStay. Our team thanks you for your lovely compliment, and we are glad you found your room clean and your bed comfortable. The next time you visit the Santa Monica area, we look forward to having you stay with us again. Happy Holidays!

"Cozy small hotel with excellent customer service"

5
User 09/12/2019

We had a very pleasant stay at this little gem. Danielle at reception went out of her way to find us a ground floor room, please note that this hotel does not have an elevator. Complimentary breakfast, no hot items. Parking was a little tight, but no extra charges. We will definitely be back, thanks!

SureStay90405, Front Office Manager at SureStay Hotel by Best Western Santa Monica, responded to this review
Dear Guest, Thank you for your kind review. I am happy to hear that you enjoyed the location of our property, the cleanliness and attentiveness of our staff. At SureStay Santa Monica our team takes pride in ensuring that we are going above and beyond for each of our guests. We hope to see you again soon! Regards, Bobby V

"Crear breakfast"

5
User 07/12/2019

Hhis place was awesome web has a crear breakfast and would highly recommend it Bob did an awesome Jon thebrooms we're clean and beatutiful decorativos as was they allá they groundwork and Office ir comeback

SureStay90405, Front Office Manager at SureStay Hotel by Best Western Santa Monica, responded to this review
Dear Guest, Thank you so much for taking the time to share your experience with us. I am happy to hear that you enjoyed your stay with us. At SureStay Santa Monica Hotel, we take pride in ensuring that our team is providing the best customer service and top of the line amenities. We would like to invite you to come back and visit our property again soon! Regards, Bobby V

"Fantastic Hotel"

5
KenC034, Irvine, California 29/11/2019

Fantastic Hotel, I had a highly enjoyable stay. The location is idyllic for any tourist. I forgot the name of the Chinese gentleman who checked me, but he was very helpful and attentive. I will most certainly come back!

SureStay90405, Front Office Manager at SureStay Hotel by Best Western Santa Monica, responded to this review
Dear Ken, Thank you so much for sharing your experience with us. I am happy to hear that you enjoyed the location of our property and the friendliness and attentiveness of our staff. At SureStay Santa Monica our team takes pride in ensuring that we are going above and beyond for each of our guests. Please let us know when you will be arriving back in Santa Monica, as I would like to welcome you back to our hotel. Regards, Bobby V

"Holiday"

5
User 29/11/2019

Perfect location. Close to the beach and restuarents. Walking distance to expo line. My family really enjoyed there stay. Breakfast was perfect to start my day. This will be my go to place in Santa Monica.

SureStay90405, Front Office Manager at SureStay Hotel by Best Western Santa Monica, responded to this review
Dear Guest, Thank you so much for sharing your experience with us. I am happy to hear that you and your family enjoyed your stay with us. Your feedback is really important to us as we use your comments as learning opportunities. Our team strives to ensure that each of our guests is provided with excellent service. Thank you again for being our guests and we hope to see you again soon! Regards, Bobby

"Nice hotel"

4
evjr57, Concord, California 29/11/2019

The exterior of the hotel is average and you would think the rooms would be the same. But they appear to have been recently updated and they were a nice size. A laminate floor so it was cold in the morning but they did provide hospital style socks to wear if you didn't have slippers. Negatives for me would be the parking and i found the mattress to soft for my taste but wife thought it was find. The hotel is not that far from the beach and pier about 2.5 miles.

SureStay90405, Front Office Manager at SureStay Hotel by Best Western Santa Monica, responded to this review
Dear Guest, Thank you so much for taking the time to share your experience with us. I am happy to hear that you enjoyed your stay with us. At SureStay Santa Monica Hotel, we take pride in ensuring that our team is providing the best customer service and top of the line amenities. We would like to invite you to come back and visit our property again soon! Regards, Bobby

"Nice Stay!!"

5
Bombay1254, Santa Monica, California 28/11/2019

Comfortable bed, good breakfast, amazing customer service. Housekeeping department kept my room clean. Had coffee and cookies. Nice ambience. Any time I had a problem it was take care of. Good service overall.

SureStay90405, Front Office Manager at SureStay Hotel by Best Western Santa Monica, responded to this review
Dear Guest, Thank you for your kind review. I am happy to hear that you enjoyed the location of our property, the cleanliness and attentiveness of our staff. At SureStay Santa Monica our team takes pride in ensuring that we are going above and beyond for each of our guests. We hope to see you again soon! Regards, Bobby V

"Excellent Stay"

5
ShannJone, Los Angeles, California 28/11/2019

This little hotel is amazing. The staff is very friendly and welcoming. Michael checked me in and was very helpful with questions I had about Santa Monica and the must sees while visiting. The room I got was very clean and spacious, it was stocked with all essentials as well. The location is pretty central, so its easy to get around. I would 100% recommend this hotel to anyone.

SureStay90405, Front Office Manager at SureStay Hotel by Best Western Santa Monica, responded to this review
Dear Guest, Thank you so much for taking the time to share your experience with us. I am happy to hear that you enjoyed your stay with us. At SureStay Santa Monica Hotel, we take pride in ensuring that our team is providing the best customer service and top of the line amenities. We would like to invite you to come back and visit our property again soon! Regards, Bobby V

"AZ"

3
Abdulrahman A, Jeddah, Saudi Arabia 26/11/2019

After all everything was good and location is convenient, the courtyard was nice and secure the only issue is the weak internet and the smoking area wasn't very inviting and I didnt feel very secure in the parking lot.

SureStaySantaMonica, General Manager at SureStay Hotel by Best Western Santa Monica, responded to this review
Dear Abdulrahman: Thank you for taking the time to write a review about your stay at our hotel. Since our hotel is a Non-Smoking hotel we do not have an indoor smoking area available. We are sorry for any inconvenience. We appreciate your business and hope that you choose our hotel in the future again for your stay.

"Excellent value for the money"

5
46Lil, Virginia Beach, Virginia 25/11/2019

Enjoyed a recent overnight stay that included an upgraded room in building 3. Clean and spacious room + bathroom. Comfortable king bed, Lovely courtyard setting outside the room. Highly recommended for those visiting Santa Monica and surrounding areas. Will definitely return.

SureStay90405, Front Office Manager at SureStay Hotel by Best Western Santa Monica, responded to this review
Dear Guest, Thank you so much for taking the time to share your experience with us. I am happy to hear that you enjoyed your upgraded room located in the courtyard area. At SureStay Santa Monica Hotel, we take pride in ensuring that our team is providing the best customer service and top of the line amenities. We would like to invite you to come back and visit our property again soon!

"Hidden Gem of Santa Monica"

5
User 12/11/2019

I love this hotel! It is always clean and updated. The free parking in such a great location is a great perk. Here you are near Santa Monica, there's a Trader Joe's right next door and the complimentary breakfast offerings were great! It's always my go to hotel when staying in this area of LA.

SureStay90405, Front Desk at SureStay Hotel by Best Western Santa Monica, responded to this review
Dear Guest, Thank you so much for sharing your kind words about your experience with us. I am happy to hear that you enjoyed your stay in one of our updated rooms, the free parking, our location and our breakfast. At SureStay Santa Monica Hotel, we take pride in ensuring that our team is providing the best customer service and top of the line amenities. We would like to invite you to come back and visit our property again soon!

"Good Stay"

4
JULOfrVan, Van BC 06/11/2019

The accommodations certainly met our needs. It is a 1 hour walk to the beach & Santa Monica pier. There is a Starbucks a couple blocks away. The yummy UpperWest restaurant is a couple doors away as is a great Mexican restaurant (see my other reviews). The hotel room with 2 queen beds was located on the 2nd floor. A full, well stocked, good continental breakfast is offered. There is an inviting courtyard with loungers & BBQ. Free internet and free parking. The grocer Trader Joe's is just next door as is another option for buying adult beverages. The hotel location is good for going to the Getty Center.

"NOT ADA WORTHY"

3
thomasdJ4405UN, San Francisco, California 20/10/2019

When I made my reservation I specifically told them that I'm disabled and I needed a first floor room. Up and down steps to get to the room. The only ice machine is at the top of the stairs ON THE SECOND FLOOR! Someone didn't plan these buildings very well. While the front desk folks are really nice, I don't think I will ever stay here again.

SureStay90405, Front Office Manager at SureStay Hotel by Best Western Santa Monica, responded to this review
Dear Thomas, Thank you for your review. I understand your frustration and I am sorry about the experience. However, your reservation was made through an agent at Best Western Central Reservation. Your reservation was not made for a Handicap room. For any special request we encourage our guest to call the hotel directly and speak to an agent at the property. Your satisfaction is important to us. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

"Excellent Location"

5
lgcarlos5, San Diego 14/10/2019

The staff at the front counter were very friendly and inviting. The hotel staff, the strength behind the scenes, were amazing and attentive. It was a extremely good experience and a wonderful stay. Would definitely stay here again.

SureStay90405, Front Office Manager at SureStay Hotel by Best Western Santa Monica, responded to this review
Dear Carlos, Thank you so much for sharing your experience with us. I am happy to hear that you enjoyed the location of our property and the friendliness and attentiveness of our staff. At SureStay Santa Monica our team takes pride in ensuring that we are going above and beyond for each of our guests. Please let us know when you will be arriving back in Santa Monica, as I would like to welcome you back to our hotel.

"Weekend Vacation in Santa Monica"

5
Uptown_Rob_79, Allison Park, Pennsylvania 01/10/2019

Visiting family in Santa Monica. The location was within walking distance of both the family residence and shops/restaurants. The room was great and loved that it opened out on to the courtyard. We will definitely stay there again on future trips.

SureStay90405, Front Office Manager at SureStay Hotel by Best Western Santa Monica, responded to this review
Dear Mr. Rob, Thank you so much for taking the time to share your experience with us. I am happy to hear that you enjoyed your stay in one of courtyard rooms. At SureStay Santa Monica Hotel, we take pride in ensuring that our team is providing the best customer service and top of the line amenities. We would like to invite you to come back and visit our property again soon!

"excellent!"

5
User 15/09/2019

Caring, helpful staff at front desk, excellent breakfast, clean and nice room! Free parking and close to public transportation, good located. The hotel was very clean. We recommend this hotel! Big thank you!!!

SureStay90405, Front Office Manager at SureStay Hotel by Best Western Santa Monica, responded to this review
Dear Guest, Thank you for your kind review. I am happy to hear that you enjoyed the location of our property, the cleanliness and attentiveness of our staff. At SureStay Santa Monica our team takes pride in ensuring that we are going above and beyond for each of our guests. We hope to see you again soon!

"Nice and reasonably priced"

5
Navigate66668865218, Salem, Oregon 13/09/2019

Visiting family in the neighborhood so it was nice to find a reasonably price clean accommodation close by. Nothing fancy, just clean room and bathroom, nice helpful staff and a basic breakfast each morning. I will be back.

SureStay90405, Front Office Manager at SureStay Hotel by Best Western Santa Monica, responded to this review
Dear Guest, Thank you so much for sharing your experience with us. I am happy to hear that you and your family enjoyed your stay with us. Your feedback is really important to us as we use your comments as learning opportunities. Our team strives to ensure that each of our guests is provided with excellent service .Thank you again for being our guests and we hope to see you again soon!

"Great place for a decent price!"

5
User 10/09/2019

This place is about 2 miles or so from the Santa Monica Pier. Parking on site! The hotel is 3 buildings on the same block. We stayed in the 3rd building which was a 2 minute walk to to the lobby. In the lobby they served breakfast, but we only partook in the coffee (we woke up late). The staff was friendly. Check in was a breeze. The room was great! 2nd floor. No elevators though, but that is fine. King size bed. Great air conditioning unit but it was a tad noisy; we did not mind at all though. If it is turned off we could hear the commotion right outside the window, but we didn't hear anyone once they got into their rooms. Didn't even hear the neighbors. Shower was lovely. Room had a little kitchenette too, so we could store food and drinks; plus it had the standard coffee pot. The whole place was reminiscent of an apartment complex, including a couple of small BBQs out front and chairs, but missing the pool. Pretty neat place. I would totally stay here again. There is a market across the street, and a coffee shop 1 block up. Quiet enough street during the evening. We weren't there during the day to notice.

SureStay90405, Front Office Manager at SureStay Hotel by Best Western Santa Monica, responded to this review
Dear Lizstefani, Thank you so much for taking the time to share your experience with us. I am happy to hear that you enjoyed your stay with us. At SureStay Santa Monica Hotel, we take pride in ensuring that our team is providing the best customer service and top of the line amenities. We would like to invite you to come back and visit our property again soon!

"Basic but recently renovated"

4
TravelLAS2019, Manchester, United Kingdom 06/09/2019

We stayed in this hotel for one night in August in a ground floor room that had recently been renovated. The staff were helpful, as we arrived before our room was ready but we were able to leave our luggage. The rooms are basic but clean and have been decorated to a good standard. This hotel is a good base to explore the rest of the city. Free parking was provided.

SureStay90405, Front Office Manager at SureStay Hotel by Best Western Santa Monica, responded to this review
Dear Guest, Thank you so much for taking the time to share your experience with us. I am happy to hear that you enjoyed your stay with us. At SureStay Santa Monica by Best western, we take pride in ensuring that our team is providing the best customer service and top of the line amenities. We would like to invite you to come back and visit our property again soon! Regards, Bobby V

"A real find in pricey Santa Monica"

4
freddp2017, New York City, New York 05/09/2019

While the location is far from the beach and pier, the bus is right outside the door and moves fast. There is also free parking on premises, a definite plus in this city. Breakfast is simple, but sufficient. Most people should be able to find something satisfying. The rooms have recently been renovated and are generally spacious. I stay about twenty nights a year in this hotel and I consider it my home in Santa Monica. There is a Trader Joe's next to the property, so you have food and drink for the room readily available---another convenience. Occasionally I am in a room that needs a new mattress (The hotel is generally full year-round, so all the beds get a lot of use.) Overall, this is a property that serves its guests well.

SureStay90405, Front Office Manager at SureStay Hotel by Best Western Santa Monica, responded to this review
Dear Fred, Thank you so much for taking the time to share your experience with us. I am happy to hear that you enjoyed your stay with us. At SureStay Santa Monica Hotel, we take pride in ensuring that our team is providing the best customer service and top of the line amenities. We would like to invite you to come back and visit our property again soon!

"I wish I could give this hotel a better review"

3
Pat H, San Diego, California 03/09/2019

Pros: Room was very clean. Hotel staff (I only dealt with night staff, cleaning and maintenance people) were friendly and polite. Good value, very good location. Parking and wifi were included with the room rate. There was a decent amount of drawer space. Cons: Bathroom had no towel racks, and only one hook. Countertop space was sparce. Bathroom had a very unpleasant odor, reminiscent of the Manhattan subway system. The odor seemed to emanate from the ceiling vent, which was not cleaned despite my request. Courtyard was noisy, particularly in the morning. Only window in room faced courtyard, and the shade and curtain were designed so that no sunlight could be let in without a major sacrifice of privacy. Bed was uncomfortable, pillows were lumpy.

SureStay90405, Front Office Manager at SureStay Hotel by Best Western Santa Monica, responded to this review
Dear Pat H, Thank you for your review regarding your stay. I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Bobby V

"Perfect!"

5
Karolnsales, Brazil 03/09/2019

I was in this hotel for 4 days with my husband and it was perfect! great location and cleanliness, but for me the best was the customer service, wonderful staff and very attentive! would definitely return

SureStay90405, Front Office Manager at SureStay Hotel by Best Western Santa Monica, responded to this review
Dear Karolnsales, Thank you so much for taking the time to share your experience with us. I am happy to hear that you enjoyed your stay with us. At SureStay Santa Monica Hotel, we take pride in ensuring that our team is providing the best customer service and top of the line amenities. We would like to invite you to come back and visit our property again soon! Regards, Bobby V

"Pleasant stay"

4
User 01/09/2019

A pleasant stay in a safe area. The staff were very nice and accommodating with any request I had. The rooms where nice, bed was comfy, it was always kept very clean. The area felt very safe and was well connected with the bus to the beach or into the city. There's a supermarket just down the street which was also very convenient. Breakfast was good enough – the only downfall was that they use a lot of plastic. They used plastic plates and cutlery for breakfast instead of washable/reusable material. Other than their plastic usage, my experience staying here was nice. As a solo traveler, I felt much safer and happier here than other places I stayed.

SureStay90405, Front Office Manager at SureStay Hotel by Best Western Santa Monica, responded to this review
Thank you so much for taking the time to share your experience with us. I am happy to hear that you enjoyed your stay with us. At SureStay Santa Monica Hotel, we take pride in ensuring that our team is providing the best customer service and top of the line amenities. We would like to invite you to come back and visit our property again soon!

"Clean & Friendly"

5
User 30/08/2019

More food options for the breakfast would have been nice to have. Other than that, my husband and I enjoyed the friendly customer service and extremely clean room which made our stay super comfortable. Thank you!

SureStay90405, Front Office Manager at SureStay Hotel by Best Western Santa Monica, responded to this review
Thank you so much for sharing your experience with us. I am happy to hear that you and your family enjoyed your stay with us. Your feedback is really important to us as we use your comments as learning opportunities. Our team strives to ensure that each of our guests is provided with excellent service. Thank you again for being our guests and we hope to see you again soon!

"Felt like a prison."

1
jomara3115, Chicago, Illinois 30/08/2019

Tiny rooms. No closet just a bunch of hooks. Right next to the parking lot. Literally have a car running feet from my bed room pillow. The air conditioner is right next to the bed and they even screwed a diffuser that points the air direction directly at the bed. Who thought of this? Mini fridge microwave and tv stacked directly above each other because there is no room in this shoe box they call a hotel room. Mini fridge was loud. Location OK. When we asked front desk if this is where we check in the lady said, "Well, check in is at 3:00pm." We didn't ask what time we could check in. Just if we were at the right location.

"Stay"

5
User 27/08/2019

This hotel was previously a Travelodge a year ago. However, now that Best Western took over. The rooms have been remodeled with new carpet in the sleeping area and wood flooring throughout the kitchenette and bathroom. The beds are also a big upgrade, very comfortable which is the most important to me. Overall the hotel is very peaceful and quiet.

"Sensibly priced hotel for visit to Santa Moinica"

4
MattHWrexham, Wrexham 17/08/2019

We stayed here 5 nights on our coastal California trip. Santa Monica is a lovely place and a great location for seeing all the sites. Universal studios , Hollywood, griffiths observatory, rodeo drive ( using a car)

"Newly refurbished property with great room"

4
JGB-Norway, Oslo, Norway 10/08/2019

The location is a bit away from the Santa Monica pier, but with several options for food and drinks course by. It's also next door to a Trader Joe's grocery store which can be convenient. The room had a good bed,a mini kitchen and a nice bathroom. Everything was brand new and it was quiet around the hotel. Between the hotel buildings there were garden chair, tables and BBQ. Free parking on the grounds.

"Great hotel in Santa Monica for budget friendly stay"

5
User 08/08/2019

Hotel was very clean and quiet, but room definitely smelled of stale cigarettes. They are renovating rooms and I'm not sure if this one was before or after. The smell was the worst in the bathroom but not intolerable overall for a week stay. Very clean and quiet and staff was very friendly. I'll definitely go back for business as it's near my office and will just be more on top of asking for a room with out this issue.

"Great hotel"

4
jose m, San Jose, California 08/08/2019

Location: Pico ave. Close to bus and Santa Monica Beach. Hotel:4 separate buildings. Each 2 stories high. Only the 3rd and 4th seems like it has a courtyard with a gate. 2nd building seems is open to anyone. Room: 2Queen 2nd building. Remodeled, comfortable beds, large TV, spacious bathroom and small wet bar with fridge and a 2 person table. Positives: Super friendly staff, Free parking. Location is excellent a $10 uber away to the beach or a 30 min ride on the bus. Close to some restaurants and groceries stores with in walking distance. Negatives: No elevator (at least on our building). Only one car allowed to park. Wifi was spotty at times. Daniella was awesome at check in and through out the stay. Check in was seamless and quick. The hotel itself is separated into 4 buildings with parking parking in between them. Parking is free but only one car allowed as it can get full late at night. I dont think the buildings have elevators so if you have alot of bags be sure to ask for a ground floor room. Rooms have been recently renovated with new furniture, linens and wall paper. Overall it looks like a room at a brand new hotel. Location is great and prices are just right. I usually bring my amazon fire stick to stream my shows but at this hotel the wifi seemed slower. Perhaps being in the mail building would have been better.

SureStay90405, Manager at SureStay Hotel by Best Western Santa Monica, responded to this review
Dear Jose, Thank you so much for sharing your experience with us. I am happy to hear that you enjoyed the location of our property and the friendliness and attentiveness of our staff. At SureStay Santa Monica our team takes pride in ensuring that we are going above and beyond for each of our guests. I will also ensure to share the great comments you stated about Daniela. Please let us know when you will be arriving back in Santa Monica, as I would like to welcome you back to our hotel. Regards, Bobby V

"My "go to" place to stay while in Los Angeles"

5
smplyryd, California 30/07/2019

Over the years, I've stayed at this hotel multiple times when on business or visiting my family / grandkids! It is convenient, clean, affordable and the staff takes pride in their work. The small kitchen area is such an asset whether you fully use it or not. The location and parking arrangement is also wonderful.

SureStay90405, Front Office Manager at SureStay Hotel by Best Western Santa Monica, responded to this review
Dear guest, Thank you for being our loyal customer and for your kind review. We're thrilled to hear that you enjoyed your stay with us. We'll share your nice comment with all of our staff. We look forward to your next arrival!

"Clean and friendly"

5
HCOverlord, Redondo Beach, California 17/07/2019

Great stay, the hotel was clean and staff was friendly, great location for live shows at McCabe's and wonderful restaurants nearby like Lares. Some rooms have kitchenettes which helps save money during travel times. We will definitely come back

SureStay90405, Front Office Manager at SureStay Hotel by Best Western Santa Monica, responded to this review
Dear Guest, Thank you for your kind review. I am happy to hear that you enjoyed the location of our property, the cleanliness and attentiveness of our staff. At SureStay Santa Monica our team takes pride in ensuring that we are going above and beyond for each of our guests. We hope to see you again soon!

"Nice, comfortable room in convenient location"

1
amumby587978, Yosemite National Park, California 17/07/2019

Stayed here with my 16 year old son for 2 nights and we both agreed it was a pleasant experience. The staff were helpful and friendly and the location meant we were within a short drive of all the main tourist attractions.

SureStay90405, Front Office Manager at SureStay Hotel by Best Western Santa Monica, responded to this review
Thank you for completing the survey regarding your recent stay at our property. It looks like you enjoyed your stay, but probably by mistake you chose the wrong rating.You gave us 1 out 5 We would appreciate it if you would correct the score you gave us. If I can be of assistance in the future, please don't hesitate to contact me at 3104505766. Thank you again for taking the time to complete the survey and we hope you will come back and see us again soon. Sincerely, Amalia

"Beach Frendly"

5
Acuracy82, Lancaster, California 14/07/2019

Best Value and Friendly Staff In Santa Monica for just being 3 Miles away from the beach, also there are Jump bikes/Scooters rentals from UBER to get you to the beach And.our Room Suite was well kept and pleasant to stay in, Coming back for sure.

SureStay90405, Front Office Manager at SureStay Hotel by Best Western Santa Monica, responded to this review
Dear Guest, Thank you so much for taking the time to share your experience with us. I am happy to hear that you enjoyed your stay with us. Santa Monica is a fun place to visit! We hope to see you again soon!

"Good hotel close to Santa Monika beach"

4
Daniella1111, Skopje, Republic of North Macedonia 13/07/2019

This hotel is 3 metro stops to Santa Monika beach. In opposite direction, the same metro line takes you to the center of LA. It has 4 separate buildings, with no common space or a lobby. I didn't like the direct approach from outside to the room, because it felt less safe. The room is comfortable, the beds and the pillows are nice. There is very small kitchen with fridge, coffee machine and a microwave. The restaurant very small (10 tables). The breakfast was not so rich in choices - the children liked the pancaces (self preparated) and it was served in plastic plates and accessories. Since the hotel is on the street, it is noisy during the night and in the morning.

SureStay90405, Front Office Manager at SureStay Hotel by Best Western Santa Monica, responded to this review
Dear Mrs. Daniella, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 3104505766. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Bobby V Assistant General Manager SureStay Hotel by Best Western Santa Monica

"The Best place"

5
diana b, phoenix, arizona 08/07/2019

The best place, the staff was very accommodating with needs. Asked for a mat for bathroom, & they had a new one in room. Also, non slip slippers was great. The room was clean & so was the courtyard. The service counter staff went above & beyond. Also, they gave military discount. Amazing place. All of your hotels should be like this

SureStay90405, Front Office Manager at SureStay Hotel by Best Western Santa Monica, responded to this review
Dear Diana B, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Bobby V

"Homey stay in Santa Monica"

4
User 28/06/2019

This is not a swanky hotel but it has a nice vibe because of the staff. We had stayed there several times when it was a Travelodge and were happy to see that a number of the staff had been re-hired when Best Western took over. The rooms are not large (by US standards) but they are adequate and have been nicely remodeled. (The remodeling was in progress during our visit.) You are on busy Pico Boulevard but we have never been bothered by traffic noise. There are a couple of good restaurants within walking distance and you can hop on Santa Monica's Big Blue Bus for an easy ride to the beach or 3rd Street Promenade.

SureStay90405, Front Office Manager at SureStay Hotel by Best Western Santa Monica, responded to this review
Dear Guest, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Bobby V

"Great Hotel"

5
User 17/06/2019

Great hotel and great location. Staff was very friendly! The breakfast was good and the courtyard was pleasant and secure. We enjoyed our stay and had no issues while staying at this hotel. We would stay again.

SureStay90405, Manager at SureStay Hotel by Best Western Santa Monica, responded to this review
Dear Guest, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Bobby V Assistant General Manager SureStay Hotel by Best Western Santa Monica

"California Trip"

4
User 09/06/2019

Only problem we had was parking. This was because they were doing renovations to the other building so once that is done it should be better. The location was good with several restaurants in the area.

SureStay90405, Manager at SureStay Hotel by Best Western Santa Monica, responded to this review
Dear Guest, Thank you for completing the survey regarding your recent stay at our property. We do have additional parking available for our guest . Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Bobby V

"SureStay in Santa Monica."

4
Seaside11405475711, Bakersfield, California 05/06/2019

Close to UCLA oncology center in Santa Monica. I had a Monday surgery scheduled so I and my friend (my driver) checked in on Sunday. Separate rooms because I'm told I snore. It was a short drive to the hospital and he checked out the next day and drove me home. Very helpful and pleasant staff.

SureStay90405, Manager at SureStay Hotel by Best Western Santa Monica, responded to this review
Dear Guest, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Bobby V

"Excellent central location Santa Monica"

4
Culture23624778367, Chittaway Bay, Australia 15/05/2019

This hotel was centrally located. Staff werd great and it was very clean. Good ample breakfast. Great shower. Comfy beds. Get a room towards the back away from the road. Some road noise though ok for me Heater was very noisy

SureStay90405, Manager at SureStay Hotel by Best Western Santa Monica, responded to this review
Dear Guest, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Bobby V

"Great Hotel"

5
Gonzo17, Rancho Murieta, California 12/05/2019

The room we stayed at had been newly redecorated. Beautiful style and comfortable bed. The breakfast the next morning was ample. And the staff was very friendly and helpful. We wish we had stayed more than one night. We will be back.

SureStay90405, Manager at SureStay Hotel by Best Western Santa Monica, responded to this review
Dear Gonzo, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 3104505766. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Bobby V Assistant General Manager SureStay Hotel by Best Western Santa Monica

"Great find in Santa Monica, friendly management and pet friendly too. Highly recommended."

5
balconybar, Santa Monica 07/05/2019

We've stayed at this place several times over the years, first as the Travelodge and now SureStay. You might drive by it on Pico and think "what is that place in this dumpy little neighbourhood", but the whole area seems to be slowly renovating itself. It's a great little home-from-home when we've been on our way in or out of town, and I highly recommend it. It's a great location, easy for Santa Monica or LA - close to the 10 freeway. The staff are very friendly and every time we've been there the rooms seem to have been upgraded again. And there's even a little kitchen/dining are at the back of the large room, very handy when you're on the road. Best of all this place is pet friendly so our dogs can stay with us, and they love it too.

SunsetPacific, Owner at SureStay Hotel by Best Western Santa Monica, responded to this review
Dear Balconybar: Thank you for your fine review of our hotel. Yes indeed, big changes are happening at our hotel. All the rooms we are renting under our new brand, SureStay Hotel by Best Western, have been renovated. We're very happy with the modern, clean look of our new rooms and feel the amenities are on par with or better than the best mid-level hotels in the area. We pride ourselves on providing clean, comfortable accomodations along with excellent service. We hope you'll visit again soon.

"Good Location - easy access to downtown Santa Monica"

4
Mazzietraveller, New Zealand 06/05/2019

nice clean and recently refurbished rooms, beds are comfortable, and the added bonus of a small kitchenette (Fridge & microwave) - although no plates or utensils. breakfast included in room rate, was a simple continental - pancake maker, toast and bagels, spreads & condiments, apples and banana's, oatmeal sachets, yoghurt, granola, hot tea and coffee. Across the road the number 7 bus takes you down to Santa Monica downtown, they run pretty frequently and its $1.25 one way (if you dont have a pass). There's a Wholegreen's and a Riteaid Pharmacy a couple of blocks down Pico boulevard.

SunsetPacific, Owner at SureStay Hotel by Best Western Santa Monica, responded to this review
Good Morning Mazzietraveller: Thank you for reviewing your visit to our hotel. I'm glad you found our new rooms comfortable. We're thilled with the result of our renovation. Our automatic pancake machine is popular with our guests, as are the multiple toppings for the pancakes. We hope you'll visit again soon.

"Good Experience"

4
Pearlamae, Mazatlan 02/05/2019

Friendly staff, room recently renovated, clean, comfortable bed. 21 steps to second floor rooms, had to keep windows closed at night due to noise from I-10 freeway, Breakfast items presented well, coffee pots always full & fresh.

SureStay90405, Manager at SureStay Hotel by Best Western Santa Monica, responded to this review
Dear Pearlamae, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 3104505766. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Bobby V Assistant General Manager SureStay Hotel by Best Western Santa Monica

"DO NOT STAY HERE"

1
User 24/04/2019

Oh, where to start. Negative stars, this place doesn't even deserve 0-1 stars. I traveled on a 6.5 hour flight, as far as possible within the domestic US with my mother to visit my brother who was driving a couple hours from a Naval Base in CA for my birthday. I arrive at this hotel via taxi, and "they don't have 2 bed rooms due to renovations". Um, for real? My reservation (I have all documentation) says 2 queen beds, but my cancellation now says 1 King Bed. THE HOTEL CHANGED MY TYPE OF ROOM THEMSELVES! THAT IS ILLEGAL! They said the renovations are taking longer than they expected and there are no 2 bed rooms available, and they were "accommodating us by putting us in a King bed room with a rollaway mattress". We had 3 people - my mom, me, and my 6 foot 1 brother. Umm, my brother isn't sleeping in a bed with me, his sister, or his mother. He's an adult on vacation. We were offered the following: 50% our 5 day stay, and a MATTRESS ON THE FLOOR FOR SOMEONE TO SLEEP ON. Listen, 50% is great and all, but that's not vacation. My mom isn't going to sleep on the floor, and we would be so cramped in a one bedroom it would not of been a nice vacation for my birthday. The front desk staff was really nice and did all they could to move us to another hotel, but my review is about management. Because: 1. WHY DIDN'T MANAGEMENT OR ANYONE CALL ME TO TELL ME THERE WERE NO 2 QUEEN BEDS AVAILABLE? EMAIL ME? I HAVE A BEST WESTERN ACCOUNT, YOU HAD MY INFO. 2. Sure, we had to move to another hotel, The Gateway, and it was better. But we also paid $500 more. So you did me no favors at the end of the day.. I came out $500 poorer after my long trip. I did not get the opportunity to choose a hotel on my own time for the best price, I was forced sitting in their lobby within 10 minutes to "figure it out" or be out on the street. 3. They paid for the cab to the new hotel, which was nice.. but still did not help with my $500 extra fee. 4. The manager was in his room and was listening to our conversations with the front desk agents. He DID NOT come out to talk to us, to apologize, nor to even acknowledge what was happening. 5. There were construction workers everywhere, which I was not notified of renovations when I booked this. For me to lay outside on the lounge chairs I would of been tanning with all the workers. So let's recap: I was told that somebody could simply sleep on the floor, I could tan with the construction workers, and they moved us to 1 bed in the system because they were doing us a favor by accommodating us? 50% off does me nothing. It's my birthday. We're adults. And I'm posting this review everywhere humanly possible, DO NOT STAY HERE. STAY AT THE GATEWAY HOTEL. I will never stay at a Best Western again, because to put your name on a hotel like this is unacceptable. To not contact your customers BEFORE THEY FLY 6.5 HOURS AND TRAVEL IS RIDICULOUS. What if there was no other hotel available? What if I couldn't afford the extra $500? Would I be sleeping on the street, or in my brothers rental car he drove from the Naval base? You left us no choice and backed into a corner. Unacceptable.

SunsetPacific, Owner at SureStay Hotel by Best Western Santa Monica, responded to this review
Good Morning PinkZebra0: We have spoken together over the telephone. I apologize for the inconvenience and confusion upon your arrival at the hotel. The situation was caused by an extraordinary circumstance which involved problems with our renovation schedule, transitioning between renovation phases, and your arrival...all of which collided at the same time. I'm glad we were able to come to a resolution of your concerns, and again, I apologize for the trouble you experienced. I hope you'll reconsider and try our hotel again on your next visit to Santa Monica. We are a multiple award winning hotel, with copious recognition for guest satisfaction, quality, and value. I assure you that your next experience at our hotel will be much better.

"Great hotel"

5
Connector19364263560, Huntington Beach, California 15/04/2019

A must for Best western lovers. Do not have a bad word about this place. Room was clean and updated. Staff always willing to help. Breakfast very good. Location good. Will deffinatly stay again. Highly recommend.

SureStay90405, Manager at SureStay Hotel by Best Western Santa Monica, responded to this review
Dear Guest, Thank you for completing the survey regarding your recent stay at our property. We value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 3104505766. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Bobby V Assistant General Manager SureStay Hotel by Best Western Santa Monica

"Great location"

4
Tourist13577757598, Tel Aviv, Israel 07/04/2019

First night in a first floor room was bad, no air and lots of noise from above. The friendly staff moved our luggage to an upstairs room - so much better for the remaining nights. Breakfast was plenty and everything very clean, but a little bit outdated

"Good value clean motel"

3
Safari22153182948, Province of Leinster, Ireland 06/04/2019

Functional hotel with a lot of extras. Eg free WiFi , parking and continental breakfast. Rooms are spacious and very clean but in need of updating. Shower is disappointing and room is very noisey . Ideal spot for travelling around area .

"Good location"

3
Gregg M, Tucson, Arizona 25/03/2019

Hotel is being remodeled, with what they have, doing a good job, the staff acts like they are always on the defensive. Very clean, but very inflexible, great location for what I was there for, 2 miles straight shot to the beach.

"Great location and friendly staff"

5
User 23/03/2019

Very clean and nicely updated hotel. It met all of our expectations and more. We will definitely stay here again! The front desk staff were very helpful and friendly. The hotel was very clean and comfortable! We

"Awesome property!"

5
User 18/03/2019

This is a nicely renovated hotel that is a perfect spot for visiting LA. The area is great but do keep in mind that you are not walking distance to the pier but there are many places close by and an accessible bus route. Staff is pleasant, housekeeping was great, and room was always clean and well presented. The room is not the biggest but it has everything you need and is very clean and modern looking. Breakfast is quite standard, not that many options but enough to get you a good quick meal to start the day. All in all a good place to stay.

"Great stay and convenient location"

5
Picteria, Los Angeles, California 11/03/2019

I stayed at the SureStay for 3 days. The location is convenient to West LA, Beverly Hills or the Marina area and only 20 minutes from LAX. Access to the 10 freeway is also close. The room was clean, the bathroom big with plenty of towels and the maid service was perfect. The continental breakfast was sufficient and was better then other motels. They even have a pancake machine. Cereal, bananas, tasty yogurt, bread, hard boiled eggs among other items were always available. The staff is friendly. One free parking spot per room and I always found one fast. The room had a fridge, microwave and safe. They motel is undergoing some renovations in the building next to the one I stayed. But there was no issue with noise or anything construction related.

"Stay Away!"

1
User 05/03/2019

Not worth paying extra to stay at this dump. There are others nearby. Although the room was "new", the floor was so uneven, one would trip just walking to the bathroom. The brand new window screen was bent, so shared the room with at least 1 flying insect. And the bathroom fixture was loose.

BestWesternHotels, Corporate at SureStay Hotel by Best Western Santa Monica, responded to this review
We are sorry to hear that your recent stay with us did not exceed your expectations. We appreciate your feedback and will use it to make improvements to offer guests a better experience in the future. We hope you will give us another chance and stay with us again. -Best Western Hotels & Resorts

"Great service, okay room"

4
User 26/01/2019

Service and staff are excellent. Convent location. The property is a little dated, the walls were thin and could hear it noise from other rooms very easily. Good value, descent breakfast, room and common areas very clean. If you are looking for a place with friendly staff and good values and don't need to spend all your time at the hotel then consider this one.

"Gets the job done"

4
User 09/01/2019

Basic fare, clean, excellent breakfast, so-so internet, good check in. Gets the job done. If you want to cut out high hotel bills, but have a place to stay that's accessible and not pricey, this is your spot. We liked being able to park close to our rooms instead of relying on pricey valet service

"Good, getting better"

4
User 01/01/2019

Attentive, friendly, efficient staff. Location driveable convenient to UCLA, shopping, beach, eateries. Current renovations should make this even better. Free parking on property, breakfast. Walkable to Trader Joe's, good restaurants.

"Accessible Room"

5
User 19/12/2018

Nice room and central location in Santa Monica. Husband was able to step over low tub sides to use shower. Rooms are grouped 2-3 per entrance area to create a private feel. Stayed in building 2 in mid-December. Limited parking lot spaces may be a challenge during popular times of year. Nice continental breakfast choices.

"Good Location"

3
U6922GUkatiel, Camarillo, California 14/12/2018

Another case of you get what you pay for. Our room was musty, parking was difficult because they are remodeling, and the bed was hard. Good location with lots of restaurants and across the street from Trader Joe's.

These reviews are the subjective opinions of individual travelers and not of TripAdvisor LLC nor of its partners.