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SureStay Hotel by Best Western Santa Monica, Santa Monica

3102 Pico Boulevard, 90405-2006, Santa Monica, United States - See on a map
SureStay Hotel by Best Western Santa Monica - SureStay Hotel Santa Monica The SureStay Hotel by Best Western Santa Monica is ideally located in the center of Santa Monica. Come and experience our hotel near the major tourist attractions. Best price guaranteed and exclusive deals.

The SureStay Hotel by Best Western Santa Monica has 82 newly renovated modern rooms. It is located approximately 11 miles from Los Angeles International Airport and two and a half miles from Santa Monica beaches, pier, and Third Street Promenade. Three and half miles from Venice Beach Boardwalk, five miles from Beverly Hills and Marina Del Rey, 10 miles from Hollywood and 19 miles from Universal Studios® Hollywood. Hotel amenities include a courtyard with BBQ and picnic area, complimentary deluxe continental breakfast, free parking, free Wi-Fi, free local calls, voicemail, free weekday newspapers, complimentary evening snacks. Most rooms have refrigerators and microwaves. All rooms have large HDTVs with movie and news channels, hairdryers, clock radios, coffee makers, iron and ironing board. There are 4 electrical car charging stations available for hotel guests free of charge.

SureStay

Hotel by Best Western Santa Monica

LABEL_ITINERAIRE

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Hotel advantages

  • Complimentary continental breakfast
    Complimentary continental breakfast
  • Free parking
    Free parking
  • 24-hour front desk
    24-hour front desk
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Guest reviews

In partnership with tripadvisor fr
based on 2160 guest reviews
NOTE ISSUED
Excellent
804
Very Good
956
Average
293
Poor
66
Terrible
41
REFER TO NOTICE
Business Business
209
Couples Couples
814
Family Family
652
Friends getaway Friends getaway
203
Solo travel Solo travel
152
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"The Best place"

5
diana b, phoenix, arizona 08/07/2019

The best place, the staff was very accommodating with needs. Asked for a mat for bathroom, & they had a new one in room. Also, non slip slippers was great. The room was clean & so was the courtyard. The service counter staff went above & beyond. Also, they gave military discount. Amazing place. All of your hotels should be like this

SureStay90405, Front Office Manager at SureStay Hotel by Best Western Santa Monica, responded to this review
Dear Diana B, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Bobby V

"Homey stay in Santa Monica"

4
User 28/06/2019

This is not a swanky hotel but it has a nice vibe because of the staff. We had stayed there several times when it was a Travelodge and were happy to see that a number of the staff had been re-hired when Best Western took over. The rooms are not large (by US standards) but they are adequate and have been nicely remodeled. (The remodeling was in progress during our visit.) You are on busy Pico Boulevard but we have never been bothered by traffic noise. There are a couple of good restaurants within walking distance and you can hop on Santa Monica's Big Blue Bus for an easy ride to the beach or 3rd Street Promenade.

SureStay90405, Front Office Manager at SureStay Hotel by Best Western Santa Monica, responded to this review
Dear Guest, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Bobby V

"Great Hotel"

5
User 17/06/2019

Great hotel and great location. Staff was very friendly! The breakfast was good and the courtyard was pleasant and secure. We enjoyed our stay and had no issues while staying at this hotel. We would stay again.

SureStay90405, Manager at SureStay Hotel by Best Western Santa Monica, responded to this review
Dear Guest, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Bobby V Assistant General Manager SureStay Hotel by Best Western Santa Monica

"California Trip"

4
User 09/06/2019

Only problem we had was parking. This was because they were doing renovations to the other building so once that is done it should be better. The location was good with several restaurants in the area.

SureStay90405, Manager at SureStay Hotel by Best Western Santa Monica, responded to this review
Dear Guest, Thank you for completing the survey regarding your recent stay at our property. We do have additional parking available for our guest . Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Bobby V

"SureStay in Santa Monica."

4
Seaside11405475711, Bakersfield, California 05/06/2019

Close to UCLA oncology center in Santa Monica. I had a Monday surgery scheduled so I and my friend (my driver) checked in on Sunday. Separate rooms because I'm told I snore. It was a short drive to the hospital and he checked out the next day and drove me home. Very helpful and pleasant staff.

SureStay90405, Manager at SureStay Hotel by Best Western Santa Monica, responded to this review
Dear Guest, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Bobby V

"Excellent central location Santa Monica"

4
Culture23624778367, Chittaway Bay, Australia 15/05/2019

This hotel was centrally located. Staff werd great and it was very clean. Good ample breakfast. Great shower. Comfy beds. Get a room towards the back away from the road. Some road noise though ok for me Heater was very noisy

SureStay90405, Manager at SureStay Hotel by Best Western Santa Monica, responded to this review
Dear Guest, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Bobby V

"Great Hotel"

5
Gonzo17, Rancho Murieta, California 12/05/2019

The room we stayed at had been newly redecorated. Beautiful style and comfortable bed. The breakfast the next morning was ample. And the staff was very friendly and helpful. We wish we had stayed more than one night. We will be back.

SureStay90405, Manager at SureStay Hotel by Best Western Santa Monica, responded to this review
Dear Gonzo, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 3104505766. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Bobby V Assistant General Manager SureStay Hotel by Best Western Santa Monica

"Great find in Santa Monica, friendly management and pet friendly too. Highly recommended."

5
balconybar, Santa Monica 07/05/2019

We've stayed at this place several times over the years, first as the Travelodge and now SureStay. You might drive by it on Pico and think "what is that place in this dumpy little neighbourhood", but the whole area seems to be slowly renovating itself. It's a great little home-from-home when we've been on our way in or out of town, and I highly recommend it. It's a great location, easy for Santa Monica or LA - close to the 10 freeway. The staff are very friendly and every time we've been there the rooms seem to have been upgraded again. And there's even a little kitchen/dining are at the back of the large room, very handy when you're on the road. Best of all this place is pet friendly so our dogs can stay with us, and they love it too.

SunsetPacific, Owner at SureStay Hotel by Best Western Santa Monica, responded to this review
Dear Balconybar: Thank you for your fine review of our hotel. Yes indeed, big changes are happening at our hotel. All the rooms we are renting under our new brand, SureStay Hotel by Best Western, have been renovated. We're very happy with the modern, clean look of our new rooms and feel the amenities are on par with or better than the best mid-level hotels in the area. We pride ourselves on providing clean, comfortable accomodations along with excellent service. We hope you'll visit again soon.

"Good Location - easy access to downtown Santa Monica"

4
Mazzietraveller, New Zealand 06/05/2019

nice clean and recently refurbished rooms, beds are comfortable, and the added bonus of a small kitchenette (Fridge & microwave) - although no plates or utensils. breakfast included in room rate, was a simple continental - pancake maker, toast and bagels, spreads & condiments, apples and banana's, oatmeal sachets, yoghurt, granola, hot tea and coffee. Across the road the number 7 bus takes you down to Santa Monica downtown, they run pretty frequently and its $1.25 one way (if you dont have a pass). There's a Wholegreen's and a Riteaid Pharmacy a couple of blocks down Pico boulevard.

SunsetPacific, Owner at SureStay Hotel by Best Western Santa Monica, responded to this review
Good Morning Mazzietraveller: Thank you for reviewing your visit to our hotel. I'm glad you found our new rooms comfortable. We're thilled with the result of our renovation. Our automatic pancake machine is popular with our guests, as are the multiple toppings for the pancakes. We hope you'll visit again soon.

"Good Experience"

4
Pearlamae, Mazatlan 02/05/2019

Friendly staff, room recently renovated, clean, comfortable bed. 21 steps to second floor rooms, had to keep windows closed at night due to noise from I-10 freeway, Breakfast items presented well, coffee pots always full & fresh.

SureStay90405, Manager at SureStay Hotel by Best Western Santa Monica, responded to this review
Dear Pearlamae, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 3104505766. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Bobby V Assistant General Manager SureStay Hotel by Best Western Santa Monica

"DO NOT STAY HERE"

1
User 24/04/2019

Oh, where to start. Negative stars, this place doesn't even deserve 0-1 stars. I traveled on a 6.5 hour flight, as far as possible within the domestic US with my mother to visit my brother who was driving a couple hours from a Naval Base in CA for my birthday. I arrive at this hotel via taxi, and "they don't have 2 bed rooms due to renovations". Um, for real? My reservation (I have all documentation) says 2 queen beds, but my cancellation now says 1 King Bed. THE HOTEL CHANGED MY TYPE OF ROOM THEMSELVES! THAT IS ILLEGAL! They said the renovations are taking longer than they expected and there are no 2 bed rooms available, and they were "accommodating us by putting us in a King bed room with a rollaway mattress". We had 3 people - my mom, me, and my 6 foot 1 brother. Umm, my brother isn't sleeping in a bed with me, his sister, or his mother. He's an adult on vacation. We were offered the following: 50% our 5 day stay, and a MATTRESS ON THE FLOOR FOR SOMEONE TO SLEEP ON. Listen, 50% is great and all, but that's not vacation. My mom isn't going to sleep on the floor, and we would be so cramped in a one bedroom it would not of been a nice vacation for my birthday. The front desk staff was really nice and did all they could to move us to another hotel, but my review is about management. Because: 1. WHY DIDN'T MANAGEMENT OR ANYONE CALL ME TO TELL ME THERE WERE NO 2 QUEEN BEDS AVAILABLE? EMAIL ME? I HAVE A BEST WESTERN ACCOUNT, YOU HAD MY INFO. 2. Sure, we had to move to another hotel, The Gateway, and it was better. But we also paid $500 more. So you did me no favors at the end of the day.. I came out $500 poorer after my long trip. I did not get the opportunity to choose a hotel on my own time for the best price, I was forced sitting in their lobby within 10 minutes to "figure it out" or be out on the street. 3. They paid for the cab to the new hotel, which was nice.. but still did not help with my $500 extra fee. 4. The manager was in his room and was listening to our conversations with the front desk agents. He DID NOT come out to talk to us, to apologize, nor to even acknowledge what was happening. 5. There were construction workers everywhere, which I was not notified of renovations when I booked this. For me to lay outside on the lounge chairs I would of been tanning with all the workers. So let's recap: I was told that somebody could simply sleep on the floor, I could tan with the construction workers, and they moved us to 1 bed in the system because they were doing us a favor by accommodating us? 50% off does me nothing. It's my birthday. We're adults. And I'm posting this review everywhere humanly possible, DO NOT STAY HERE. STAY AT THE GATEWAY HOTEL. I will never stay at a Best Western again, because to put your name on a hotel like this is unacceptable. To not contact your customers BEFORE THEY FLY 6.5 HOURS AND TRAVEL IS RIDICULOUS. What if there was no other hotel available? What if I couldn't afford the extra $500? Would I be sleeping on the street, or in my brothers rental car he drove from the Naval base? You left us no choice and backed into a corner. Unacceptable.

SunsetPacific, Owner at SureStay Hotel by Best Western Santa Monica, responded to this review
Good Morning PinkZebra0: We have spoken together over the telephone. I apologize for the inconvenience and confusion upon your arrival at the hotel. The situation was caused by an extraordinary circumstance which involved problems with our renovation schedule, transitioning between renovation phases, and your arrival...all of which collided at the same time. I'm glad we were able to come to a resolution of your concerns, and again, I apologize for the trouble you experienced. I hope you'll reconsider and try our hotel again on your next visit to Santa Monica. We are a multiple award winning hotel, with copious recognition for guest satisfaction, quality, and value. I assure you that your next experience at our hotel will be much better.

"Great hotel"

5
Connector19364263560, Huntington Beach, California 15/04/2019

A must for Best western lovers. Do not have a bad word about this place. Room was clean and updated. Staff always willing to help. Breakfast very good. Location good. Will deffinatly stay again. Highly recommend.

SureStay90405, Manager at SureStay Hotel by Best Western Santa Monica, responded to this review
Dear Guest, Thank you for completing the survey regarding your recent stay at our property. We value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 3104505766. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Bobby V Assistant General Manager SureStay Hotel by Best Western Santa Monica

"Great location"

4
Tourist13577757598, Tel Aviv, Israel 07/04/2019

First night in a first floor room was bad, no air and lots of noise from above. The friendly staff moved our luggage to an upstairs room - so much better for the remaining nights. Breakfast was plenty and everything very clean, but a little bit outdated

"Good value clean motel"

3
Safari22153182948, Province of Leinster, Ireland 06/04/2019

Functional hotel with a lot of extras. Eg free WiFi , parking and continental breakfast. Rooms are spacious and very clean but in need of updating. Shower is disappointing and room is very noisey . Ideal spot for travelling around area .

"Good location"

3
Gregg M, Tucson, Arizona 25/03/2019

Hotel is being remodeled, with what they have, doing a good job, the staff acts like they are always on the defensive. Very clean, but very inflexible, great location for what I was there for, 2 miles straight shot to the beach.

"Great location and friendly staff"

5
User 23/03/2019

Very clean and nicely updated hotel. It met all of our expectations and more. We will definitely stay here again! The front desk staff were very helpful and friendly. The hotel was very clean and comfortable! We

"Awesome property!"

5
User 18/03/2019

This is a nicely renovated hotel that is a perfect spot for visiting LA. The area is great but do keep in mind that you are not walking distance to the pier but there are many places close by and an accessible bus route. Staff is pleasant, housekeeping was great, and room was always clean and well presented. The room is not the biggest but it has everything you need and is very clean and modern looking. Breakfast is quite standard, not that many options but enough to get you a good quick meal to start the day. All in all a good place to stay.

"Great stay and convenient location"

5
Picteria, Los Angeles, California 11/03/2019

I stayed at the SureStay for 3 days. The location is convenient to West LA, Beverly Hills or the Marina area and only 20 minutes from LAX. Access to the 10 freeway is also close. The room was clean, the bathroom big with plenty of towels and the maid service was perfect. The continental breakfast was sufficient and was better then other motels. They even have a pancake machine. Cereal, bananas, tasty yogurt, bread, hard boiled eggs among other items were always available. The staff is friendly. One free parking spot per room and I always found one fast. The room had a fridge, microwave and safe. They motel is undergoing some renovations in the building next to the one I stayed. But there was no issue with noise or anything construction related.

"Stay Away!"

1
User 05/03/2019

Not worth paying extra to stay at this dump. There are others nearby. Although the room was "new", the floor was so uneven, one would trip just walking to the bathroom. The brand new window screen was bent, so shared the room with at least 1 flying insect. And the bathroom fixture was loose.

BestWesternHotels, Corporate at SureStay Hotel by Best Western Santa Monica, responded to this review
We are sorry to hear that your recent stay with us did not exceed your expectations. We appreciate your feedback and will use it to make improvements to offer guests a better experience in the future. We hope you will give us another chance and stay with us again. -Best Western Hotels & Resorts

"Great service, okay room"

4
User 26/01/2019

Service and staff are excellent. Convent location. The property is a little dated, the walls were thin and could hear it noise from other rooms very easily. Good value, descent breakfast, room and common areas very clean. If you are looking for a place with friendly staff and good values and don't need to spend all your time at the hotel then consider this one.

"Gets the job done"

4
User 09/01/2019

Basic fare, clean, excellent breakfast, so-so internet, good check in. Gets the job done. If you want to cut out high hotel bills, but have a place to stay that's accessible and not pricey, this is your spot. We liked being able to park close to our rooms instead of relying on pricey valet service

"Good, getting better"

4
User 01/01/2019

Attentive, friendly, efficient staff. Location driveable convenient to UCLA, shopping, beach, eateries. Current renovations should make this even better. Free parking on property, breakfast. Walkable to Trader Joe's, good restaurants.

"Accessible Room"

5
User 19/12/2018

Nice room and central location in Santa Monica. Husband was able to step over low tub sides to use shower. Rooms are grouped 2-3 per entrance area to create a private feel. Stayed in building 2 in mid-December. Limited parking lot spaces may be a challenge during popular times of year. Nice continental breakfast choices.

"Good Location"

3
U6922GUkatiel, Camarillo, California 14/12/2018

Another case of you get what you pay for. Our room was musty, parking was difficult because they are remodeling, and the bed was hard. Good location with lots of restaurants and across the street from Trader Joe's.

These reviews are the subjective opinions of individual travelers and not of TripAdvisor LLC nor of its partners.