ROOM 1
ROOM 2
ROOM 3
Promotion code

SureStay Plus Hotel by Best Western Roanoke Rapids I 95, Roanoke Rapids

136 Sheraton Drive, 27870-8488, Roanoke Rapids, United States - See on a map
SureStay Plus Hotel by Best Western Roanoke Rapids I 95 - No matter what time of year we are waiting your arrival! The SureStay Plus Hotel by Best Western Roanoke Rapids I 95 is ideally located in the center of Roanoke Rapids. Come and experience our hotel near the major tourist attractions. Best price guaranteed and exclusive deals.

Roanoke Rapids, NC hotels provide guests with true Southern hospitality, and the kind of high quality amenities they should expect. Near the Royal Palace Theatre, hotels in Roanoke Rapids, NC put guests close to all the best attractions. Location, location, location is the secret to the popularity of this property. Immediately off of I-95, we are located off Exit 171 across the street from the Highway Patrol office. It's easy to access and a favorite for frequent travelers, road trippers and business travelers alike. Lake Gaston hotels combine the convenience of city life with the beauty of the great outdoors. However, start the day out right with a free full hot breakfast featuring regional favorites as well as American classic dishes. The friendly and accommodating staff with southern charm is the first thing most guests notice. However, the easy access to festivals such as the Halifax Harvest Days & Civil War Reenactment tops most itinerary lists. Plan a visit around Hobgood Cotton Festival or the Enfield Peanut Festival for a family-friendly retreat. The Crepe Myrtle Festival can't be missed, and guests can find something exciting scheduled year-round. Head over to the Sylvan Heights Bird Park or Lake Gaston to get back in touch with nature and as a perfect getaway while in town for business with Reser's®. Fine Foods or Kapstone®. Employees with Kennametal® and the Halifax Regional Medical Center are regular guests at this Roanoke Rapids hotel, where everything necessary for taking care of business is included. Located at the first Roanoke Rapids exit heading north, exit #171, guests feel right at home at this sprawling property with plenty of premium amenities. Book your next stay at the SureStay Plus Hotel by Best Western Roanoke Rapids where the customer service always comes first.

SureStay Plus

Hotel by Best Western Roanoke Rapids I 95

LABEL_ITINERAIRE

LABEL_DEPART:

LABEL_ARRIVEE:

Hotel advantages

  • Complimentary full american breakfast
    Complimentary full american breakfast
  • Outdoor pool
    Outdoor pool
  • Air conditioning
    Air conditioning
  • Free parking
    Free parking
  • Outdoor parking
    Outdoor parking
  • 24-hour front desk
    24-hour front desk
  • Safe deposit box
    Safe deposit box
Show More Show Less

Guest reviews

In partnership with tripadvisor fr
based on 613 guest reviews
NOTE ISSUED
Excellent
194
Very Good
202
Average
106
Poor
53
Terrible
58
REFER TO NOTICE
Business Business
53
Couples Couples
183
Family Family
265
Friends getaway Friends getaway
19
Solo travel Solo travel
66
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"Staff is wonderful, rooms leave a lot to be desired"

2
440maryen, Bethesda, Maryland 03/11/2019

Traveling from Charleston SC to Washington DC we stopped for the night. This was the only hotel we could find the day before that was pet friendly, so we booked it despite the average reviews. This hotel really needs a renovation, and a through cleaning. The dirt is ground-in so I feel for the housekeeping and maintenance staff, I don't know how they can do their jobs well with such poor support from ownership. This morning when checking out at 6:30 I had to wait a bit at the front desk; as I suspected the reception staff also had to double as the breakfast server - how unfair of the owners to do this. Morning is always a busy time for checkouts as is breakfast. Spend some money support your staff. We will never stay here again. Again, all the staff were wonderful on our short visit, I fell for them.

"The absolute best!"

5
Paul P, East Syracuse, New York 23/10/2019

Wonderful staff and hotel, the best!! I will definitely stop again. I always look for Best Western while traveling. The staff was great, very accommodating, nice, and friendly!!! Room was impeccably clean and tidy, love it!

"[email protected]"

3
User 14/10/2019

Rooms clean, service good, beds too soft. They sunk in in the middle and went too deep if you rolled on the edge. Almost as if you'd fall.out the bed. Breakfast was ok. I've seen a better menu from other places that advertise a full breakfast with their stay.

"Sleep? Ha!"

2
mattd19722019, New Milford, Pennsylvania 12/10/2019

My wife and I were pushing ourselves on a trip to Florida. We got to this hotel very late and only got to the room at about 1 a.m. we knew we had to be up early and be on the road again by 7 or 8. at 3:30 a.m., the phone rang. It was a wake-up call left for the previous guests. When we complained about this the next morning, the staff acted like it wasn't that big of a deal.

SureStay P, Guest Relations Manager at SureStay Plus Hotel by Best Western Roanoke Rapids, responded to this review
Thanks for your feedback and sincerely apologize for the inconvenience caused during your stay. Your comments will be used for further training & development. We hope to see you again and have safe travels!

"Good room"

4
Tom_W_P4910IX, New Britain, Connecticut 10/10/2019

Nice hotel, clean and comfortable. Free hot breakfast available at 6:30am, only complaint is there was no orange juice or bananas available. Good value for the rate, recommended and would stay here again.

Bela S, Guest Relations Manager at SureStay Plus Hotel by Best Western Roanoke Rapids, responded to this review
Dear Tom_W_P4910IX, Thank you for choosing to stay with us. We look forward to staying with us again soon. Safe Travels

"Very nice room, and very nice people"

5
watercop, New Smyrna Beach, Florida 08/10/2019

Shakeria had to be one of the best desk clerks we dealt with on this trip. We stayed in 8 hotels (7 were Best Western) on this trip, and she was one of the if not THE best. The list of restaurants was a big help in finding a place to eat. That was a nice added touch.

Bela S, Guest Relations Manager at SureStay Plus Hotel by Best Western Roanoke Rapids, responded to this review
Dear Watercop, Thank you for choosing to stay with us. We are happy to see that you were pleased with the service you received. Shakeria is dynamite. We will be sure to tell her about the mention in your review. We thank you for choosing the Best Western Brand. We look forward to you staying with us again soon. Safe Travels

"Comfortable stay with Friendly, Helpful Staff"

5
Hollhart, Morgantown, West Virginia 30/09/2019

When we left, I left 4 items behind. A staff person ran out to the parking lot as we were leaving to return my Kindle. Once on I-95 I realized I'd also left my glasses & medicine. We returned and another helpful staff member helped me located these items. I was really grateful for the kind, helpful, friendly staff at this motel and would not hesitate to stay here again if I am ever in the area.

"Just what the doctor ordered."

4
aaronrU9831DB, Lake Wales, Florida 21/09/2019

Just what the doctor ordered. I had to drive about 1000 miles and needed to stop about 2/3 of the way because it was getting late and I was getting tired. I called best Western 800-number to find a best Western all along the route I was traveling. They were able to find one right off the exit about 25 miles from my current location which was great I got a good nights sleep at a decent rate with no complaints about the experience.

"Time to Relax"

5
User 13/09/2019

After 650 miles of riding we were all ready to stop and relax. Best Western once again didn't disappoint. Clean room, friendly staff, amazing meal and then there is Lucy, I think her picture tells it all. Thanks Best Western!!!

SureStay P, Guest Relations Manager at SureStay Plus Hotel by Best Western Roanoke Rapids, responded to this review
Hello Nan S., Thank you for choosing to stay with us.We are pleased to see that you enjoyed your time with us. We are happy that you enjoyed the cleanliness of your room, the friendliness of the staff, and hot delicious breakfast. We look forward to you staying with us again soon.. Safe Travels

"Truck driver"

4
User 07/09/2019

I am a trainer for a trucking company and every weekend I drop off my students at this hotel and have never had a problem. The staff is very friendly and the rooms are nice and clean. They have an amazing complimentary breakfast. I would definitely recommend this hotel to anyone.

"Pretty good quality for the price. They need to exterminate the roo.s"

4
User 26/08/2019

Had an ant issue. Decided to move to another room. When we checked in was told they were completely booked by the first agent. She came across as being lazy mot wanting to do her job. She put a plus member in a small room. I ended up.being satisfied once I was moved to another room.by the evening agent who came on board and was very accommodating and pleasant.

Bela S, Guest Relations Manager at SureStay Plus Hotel by Best Western Roanoke Rapids, responded to this review
Dear Wander570936, Thank you for choosing to stay with us. We do apologize about the room and the service you received. We are glad that we were able to make the situation better for you. We look forward to seeing you again soon. Safe Travels

"Leaks, dirty and old furnishings. Light fixtures were old and rusty. Walls dirty. Carpet dirty. Leak from ceiling not g"

1
User 18/08/2019

Leaks, dirty and old furnishings. Light fixtures were old and rusty. Walls dirty. Carpet dirty. Leak from ceiling when room above showered. It was bad. We were supposed to stay through Sunday but cchecked out Saturday.

Bela S, Guest Relations Manager at SureStay Plus Hotel by Best Western Roanoke Rapids, responded to this review
Dear kcurtis2019, Thank you for choosing to stay with us. We do apologize about the issues you experienced during your stay.If would please contact us. We would to speak to you about your stay. We want to make this right. Our contact number is 2525362300. Have a great day!

"Filthy hotel!!"

1
missymcminn28, Branchdale, Pennsylvania 16/08/2019

This hotel is dated and beyond filthy. I slept in my clothing and woke up with bug bites all over me!! The a/C unit had rust inside of it and a blue substance coming from it. I pulled the filter and it looked like it hadn't been cleaned in months. Strong mold/mildew odor. Disgusting breakfast. Unclean breakfast area and the attendant never used gloves when stocking napkins/utensils. I work for this brand as well and I'm ashamed to be affiliated with a hotel such as this one!!

Bela S, Guest Relations Manager at SureStay Plus Hotel by Best Western Roanoke Rapids, responded to this review
Dear missymcminn28, Thank you for choosing to stay with us. We do apologize about the issues you experienced during your stay. We would to discuss the stay with you. I can understand how this must have been an unpleasant stay. We would like to do whatever we can to make this right. So please contact us at 2525362300 when you get the opportunity. Have a wonderful day!

"Very good experience"

4
User 10/08/2019

I travel with my dog, so options of hotels can be limited. I had a junior suite, the room was clean and odor free. The room had a couple small dings, and could use a couple minor touch ups, but otherwise was really nice! Hot breakfast with fried eggs, sausage, and hash browns was a winner. Sharika at the front desk is a keeper! Will definitely stay here again!

SureStay P, Guest Relations Manager at SureStay Plus Hotel by Best Western Roanoke Rapids, responded to this review
Dear JCL412, Thank you for stay with us. We are happy that you enjoyed your time with us. We love that you enjoyed your room, the cleanliness and the hot breakfast. We look forward to you staying with us again soon. Have a wonderful week!

"Needs to be updated"

3
User 08/08/2019

The staff was very friendly and always helpful. The hotel needs a major facelift though. The walls are super thin. Upon checking into our room we noticed that somebody did a poor job with vacuuming the floor. It looked like somebody crumbled food on the floor. I called the front desk and they provided a vacuum cleaner. The gym needs to be updated as well. The treadmill has to be about 20 years old and it makes a very terrible noise. The air conditioner had a bad smell when we turned it on. We stayed for only one night so we just dealt with everything. The Hilton Garden Inn and the Holiday Inn were my first choices however they sold out.

SureStay P, Public Relations Manager at SureStay Plus Hotel by Best Western Roanoke Rapids, responded to this review
Dear Bridgette G., Thank you for staying with us we are sorry about the issue you had during you stay. We are sorry about We look forward to you staying. We've have cleaned the room thoroughly to make stay a pleasant one

"Unacceptable"

2
Terry S, Fredericksburg, Virginia 05/08/2019

We stayed here during a family reunion. I had reserved two rooms a 1-1/2 months in advanced. I had requested that the rooms be connected, since my Mom is disabled and in a wheelchair. When we arrived, not only were the rooms not connected, but a few doors down across the hall. The bedding felt damp to the touch and the smell of the disabled room was not pleasant (although we did switch to another disabled room). We were not happy and this is unacceptable.

Bela S, Guest Relations Manager at SureStay Plus Hotel by Best Western Roanoke Rapids, responded to this review
Dear Terry S, Thank you for choosing to stay with us. We do apologize about the issues you experienced during your stay. We would like to speak to you about your stay. We would like to try and make this right for you. Please give us a call at 252.536.2300. We look forward to speaking with you. Have a wonderful day!

"Great little gem"

5
User 01/08/2019

We pulled in very late at night. I had my doubts, really wanted a nice soft bed and reviews were borderline. Just want to say staff was extremely pleasant especially the assistant manager.Room was great, great water pressure and temp in shower. Nice towels. And the shampoo and conditioner was the best of any hotel I have been to and I have been to a lot. Breakfast included eggs There were a few dings here and there in the room, but nothing that affected comfort or cleanliness. I would say great value for the money. Dont go to wilson, save money and enjoy a nice stay here

Bela S, Guest Relations Manager at SureStay Plus Hotel by Best Western Roanoke Rapids, responded to this review
Dear Diane, Thank you for choosing to stay with us. We love that you were happy with the staff, the room, and the breakfast. We look forward to you staying with us again soon. Have a wonderful day!

"Excellent overnite stay"

5
User 27/07/2019

On our way down to Florida we found this good value hotel with very comfortable rooms and very decent breakfast. Just off I-95. Staff is efficient and very friendly.This hotel is fairly new and very well maintained. We will definitely go back.

Bela S, Guest Relations Manager at SureStay Plus Hotel by Best Western Roanoke Rapids, responded to this review
Dear manonj578, Thank you for staying with us. We are happy to see that you enjoyed your time with us. We look forward to you staying with us again soon. Have a wonderful day!!

"Would have liked to given 3 stars"

2
Shellyattoe, Jacksonville, Florida 19/07/2019

The staff at this hotel was very friendly, accommodating and professional. The lobby and breakfast area were as nice as any other mid-grade hotel. However, the condition of my room prevents me from giving any more than 2 stars. The odor of our pet-friendly room was very unpleasant - not clean and fresh at all. The bathroom had a distinct mildew smell. We found an old pair of socks left in the room, there was a huge coating of dust behind the TV, and greasy hand prints on the microwave. The rooms were so small that it was hard to maneuver around each other while near the bathroom / sink area. I would not stay here again.

Bela S, Guest Relations Manager at SureStay Plus Hotel by Best Western Roanoke Rapids, responded to this review
Dear Shellyattoe, Thank you for choosing to stay with us. We apologize for not meeting or even exceeding your expectations. We will review your feedback and use it to improve in the areas that you mentioned. I would to speak with you about your experience. To see how we can make this experience better for you. Please contact us at 2525362300. I look forward to speaking with you. Thank you for staying.

"Nice room"

5
User 16/07/2019

Enjoyed a good night. Good and clean room. Great breakfast, nicely setup and the food was great with many options, and pmates wrre constantly refilled. Great service. Rested well for another day of driving. Excessive pet fee though. Pool looked nice but we did mot have time for it. The staff were wonderful, very helpfull

Bela S, Manager at SureStay Plus Hotel by Best Western Roanoke Rapids, responded to this review
Dear Scenic646216, Thank you for choosing to stay with us. We are pleased to see the your were happy with the cleanliness of your room, the hot breakfast, and the great service. We look forward to seeing you on your next trip. Have a great week! Safe Travels

"Hair, Hair EVERWHERE"

2
tracymM9454ZA, Tallahassee, Florida 14/07/2019

We booked this room for an overnight stay while driving from Florida to DC. Front desk staff was friendly. Our room on the second floor was outdated and smelled a little musty. The curtains and bed spread were stained. We dropped off our bags and drove to the next exit to find something for dinner. When we got back I noticed a long hair on the pillow that didn't belong to any of us. We pulled back the covers and found the bed had hair all over it. I went down the desk and they moved us to another room without hesitation. The new room was on the other end of the floor and the hallway was very hot down there. The new room was still gross, but we figured there was no point in moving again.

SureStay P, Guest Relations Manager at SureStay Plus Hotel by Best Western Roanoke Rapids, responded to this review
Dear tracymM9454ZA, thank you for informing us about your stay and we sincerely apologize about the issues you experienced during your stay. We will look into all of your concerns and make adjustments and corrections to ensure no other guest has the same problem. Thank you for staying with us and I you have any other concerns to share that may help us provide a better service, please feel free to reach out to us. Thanks again for your patronage and happy travels

"Best stay for the money!"

5
sclarkestorylady, Connellys Springs, North Carolina 05/07/2019

This was an amazing stay! The refrigerator was extra large and worked really well to accommodate my dietary restrictions. Microwave worked great. The room was perfect for a quick business trip.... a comfortable nights sleep, nice and quiet, super clean and reasonably priced. I'll definitely be back!

SureStay P, Manager at SureStay Plus Hotel by Best Western Roanoke Rapids, responded to this review
Dear sclarkestorylady, Thank you for staying with us. We are pleased to see that you were happy with your accommodations. We love that you enjoyed the comfort of your room. the cleanliness, and the price. We truly look forward to you staying with us again soon. Have a great day and Safe Travels

"Clean, safe and affordable"

5
Arthur G, delaware, United States 04/07/2019

I've stayed at this property twice thus far. Its clean, safe and affordable. The guest attendant is always professional and kind. The rooms are neat, clean and like new. never a problem with anything at this location. it represents the BW brand well.

SureStay P, Manager at SureStay Plus Hotel by Best Western Roanoke Rapids, responded to this review
Dear Arthur G, Thank you for staying with us. We love that you enjoyed your time with us. We are happy to see that you returned. We look forward to seeing you again soon. Safe Travels

"Wanderer"

5
User 01/07/2019

Sanctuary of the wandering engineering consultant, who needed a quiet place to rest his bones. The many amenities that were there for my comfort were absolutely wonderful. It was great to be able to make my coffee in my room as well as heating up a bite to eat in the microwave. The cable tv was the icing on the cake because I was able to keep up with all the current things happening in the world.

Bela S, Manager at SureStay Plus Hotel by Best Western Roanoke Rapids, responded to this review
Dear Travel30207878349, Thank you for choosing to stay with us. We are happy that you were able to relax and enjoy the amenities that we offer. We thank you for taking the time to tell us about your stay. We look forward to you staying with us soon. Have a safe and happy 4th of July. Safe Travels

"Great place for the price and service"

4
glentabor, Emmaus, Pennsylvania 01/07/2019

Reasonably priced, clean and friendly, courteous service! Special shout out to Taisha and Wiley for their excellent customer service and the folks who cook the morning breakfast also! Hotel is clean and fairly priced, you have to go up to the next exit for all the food places though. Breakfast is free and delicious and everything you could want from cereals, toast, waffles, fruit, eggs, sausage, gravy and biscuits, etc. wonderful! Will be back again. Nice little find!

Bela S, Manager at SureStay Plus Hotel by Best Western Roanoke Rapids, responded to this review
Dear Glentabor, Thank you for choosing to stay with us. We are pleased that you enjoyed your time with us. We love that you were happy with the service you received, the cleanliness, and pricing. We do take proud in our complimentary hot delicious breakfast. We are truly glad that you enjoyed it. We look forward to you staying with us again soon. Safe Travels

"Pet friendly"

5
Journey24084197991, Spring Hill, Florida 29/06/2019

This hotel is exactly as billed. They have a very friendly staff that go out of their way to make sure you have everything you need. Being pet friendly is a huge bonus for us as we travel with our small dog. Rooms are clean and the beds are comfortable. It was everything we needed after 13 hours on the road.

Bela S, Manager at SureStay Plus Hotel by Best Western Roanoke Rapids, responded to this review
Dear Journey24084197991, Thank you for choosing to stay with us. We are pleased that you enjoyed your time with us. We loved that you were happy with the cleanliness of the hotel and the service that you received. We look forward to you and you furry one staying with us again soon. Safe Travels

"Way Better than expected"

4
OnAir15805721803, Villas, New Jersey 09/06/2019

Auto emergency prompted this stay. It was much more pleasant than expected , as the price was very low. Reception staff is outstanding. Oversized very clean room, king bed, kitchenette . Drawback in that it is not close to dining and I had no car. Saved by delivery service of a full dinner from a nearby restaurant recommended by staff. One glitch: the TV was not properly working. Given an offer to change rooms, I declined, watched the one cable news station a bit and used my computer.

Bela S, Manager at SureStay Plus Hotel by Best Western Roanoke Rapids, responded to this review
Dear OnAir15805721803, Thank you for staying with us. We are pleased that you enjoyed your time with us. We do apologize about the TV issue. We look forward to you staying with us again soon. Safe Travels

"Clean, quiet, close to I-95."

4
DonnaM440, Sun City Center, Florida 09/06/2019

At first, doors slamming could be heard, but everything was quiet at nite. Other guests couldn't be heard through the walls. The room was clean. The bed was comfortable. Good TV, WiFi and small business center. Breakfast was minimal (coffee, juices, hard-boiled eggs, sausage but hard other eggs, bagels, fruit, yogurt, etc). The staff were nice, but the front desk was missing - at times. Check-in and out was easy. Free newspaper. Elevator, free parking and felt safe, indoor room access and didn't smell any smoke. No restaurants within walking distance... places to eat within 1-2 miles. Quiet, except the LOUD guests in the dining area that were louder than the news on a large TV, and LOUD guests in the lobby area. I would stay, again.

Bela S, Manager at SureStay Plus Hotel by Best Western Roanoke Rapids, responded to this review
Dear DonnaM440, Thank you for staying with us. We are happy that you enjoyed your time with us. We love that you were pleased with our amenities and service. We look forward to you staying with us again soon. Thank you

"Good deal for last minute"

5
natslive, Myrtle Beach, South Carolina 30/05/2019

We booked this at last minute for an overnight stay as we were on our way to Maryland. The staff (Tonya) was very friendly and helpful. Our room was clean, had good sized pillows. Hotel is convenient to 95 yet quiet. A short drive away there are many fast food places to eat at (can go the back way without getting back on 95). Checked out too early to try the breakfast.

Bela S, Manager at SureStay Plus Hotel by Best Western Roanoke Rapids, responded to this review
Dear natslive, Thank you for choosing to stay. We are so pleased that you enjoyed your stay. We look forward to you staying with us again soon. Have a wonderful day!

"Very Dirty Room"

1
TravelingTravis, Stow 29/05/2019

The room smelled pets, there was a greasy/dusty film on almost everything in the room, carpets were stained a dirty. The only clean thing in the room was the bed and linens. The bathroom had ceiling tiles that were askew, which made me very uncomfortable and there was a very large water stain coming down the wall in the bathroom. The wifi, when it worked was very weak. We did not eat the free breakfast, I couldn't imagine the kitchen would be clean by the condition of the room.

Bela S, Manager at SureStay Plus Hotel by Best Western Roanoke Rapids, responded to this review
Dear Traveling Travis, We do thank you for staying with us. We do apologize about your experience during your stay. We would like to speak with you about your stay. We want to make this better for you. My contact number is 2525362300. I look forward to speaking with you. Have a Great Week and Safe Travels

"nice and quite"

4
Trek46640454376, Rockledge, Florida 28/05/2019

Just an exit away from crowded Roanoke Rapids and about 2 miles from the main drag in Roanoke. Hotel is Priced right, Clean, very nice staff. Good breakfeast. Great place to stop off 95 when making trips north and south.

Bela S, Manager at SureStay Plus Hotel by Best Western Roanoke Rapids, responded to this review
Dear Trek46640454376, Thank you for choosing to stay with us. We are pleased that you were happy with the cleanliness, pricing, and service of the staff. We look forward to you staying with us again soon. Have a great week!

"Business Traveler"

4
User 26/05/2019

I was satisfied with Desk Clerks all were very professional , Sharika awesome employee, she always made everything right when other (housekeeping ) did do there jobs. The only issue was with housekeeping service, some days they would clean others not, I always like to leave my room tidy so they can leave fresh linens etc.. They never left anymore coffee, complimentary items, linens hit and miss. Sharika made it right with a smile she even offered to go make the bed, I told her no housekeeping are getting paid they should there job, other other then that it was nice.

Bela S, Manager at SureStay Plus Hotel by Best Western Roanoke Rapids, responded to this review
Dear Stay270750, Thank you for choosing to stay with us. We do apologize about the consistency of the housekeeping service. We thank you for letting us know about your experience. We will use your comment to help provide better quality service to our guest. We look forward to seeing you on your next trip. Safe Travels

"Budget friendly with a hot breakfast"

3
Adventure06623062358, Boone, North Carolina 20/05/2019

The pool was closed, which was unexpected, and one of the beds in our room was very uncomfortable, but the shower pressure was good and the breakfast was hot, with eggs, sausage, bacon, and waffles. I have stayed in far nicer hotels for about the same price, but this was the best deal for this particular area. Next time we will try a different hotel.

Bela S, Manager at SureStay Plus Hotel by Best Western Roanoke Rapids, responded to this review
Dear Adventure06623062358, Thank you for staying with us. We are pleased to see that you enjoyed the hot breakfast and shower. We are sorry that the pool wasn't open. We open the pool Memorial Day and close Labor day. We look forward to you staying with us again soon. Safe Travels

"Clean and convenient"

5
zydecolady, Pasadena, Maryland 17/05/2019

/t\\\\\\ The hotel is very convenient to I 95 making it a good choice for an overnight stay when traveling up or down the East Coast. The room was clean and very quiet especially considering the nearness to the highway. Unfortunately, there are no restaurants within walking distance. There are, however, a number of places to eat about a mile down the virtually traffic free road.

Bela S, Manager at SureStay Plus Hotel by Best Western Roanoke Rapids, responded to this review
Dear zydecolady, Thank you for staying with us. We are pleased to know that you were happy and enjoyed the cleanliness of the rooms. We look forward to seeing you again on your next trip. Safe Travels

"Great Stay & Value"

5
Trbeamon, Pretoria 12/05/2019

First impression, beautiful and modern exterior and clean Lobby. Second impression...incredible customer service and being greeted with a smile. The room was huge and right on the end, so easy access to the grounds to quickly walk the furbabies. The kitchenette was handy, the bed super comfy and the shower was relaxing. The lovely ladies from the cleaning staff were great and even offered to help me lug my overflowing handful of bags to the car. We had a very pleasant stay.

Bela S, Manager at SureStay Plus Hotel by Best Western Roanoke Rapids, responded to this review
Dear Trbeamon, Thank you for staying with us. We are happy that you enjoyed your time with us. We are happy that you were pleased with our service and you room. We look forward to seeing you again soon. Safe Travels

"First rate"

5
User 07/05/2019

Was very impressed with the cleanliness and professional staff. This was first time at this hotel and we were pleasantly surprised by the attentive staff. The room was well furnished and beds very comfortable. A great home away from home.

Bela S, Manager at SureStay Plus Hotel by Best Western Roanoke Rapids, responded to this review
Dear Getaway768962, Thank you for choosing to stay with us. We are happy that you enjoyed your time with us. We look forward to you staying with us again soon. Safe Travels

"Clean, but strong pet odor.....inside hallway access only"

2
paradisrj, Palm Coast, Florida 29/04/2019

We usually choose B.W. when we travel with our pet. it is not impossible or impractical to expect odorless rooms and hallways. The odor of pets and pet urine was so strong it lasted in our clothing and belongings all the way to NY. Lobby only access to rooms meant navigating our luggage and pet to the farthest point in the building through crowded hallways. Bed, bath, TV, breakfast acceptable, PET odors have taken this BW off our list.

Bela S, Manager at SureStay Plus Hotel by Best Western Roanoke Rapids, responded to this review
Dear Paradisrj, Thank yo for choosing to stay with us. We are truly sorry about the issue you experienced during your time with us. The odor was a result of a busted pipe and the carpet being wet was the reason for the smell. The carpet has been professional cleaned and deodorized. Thank you for taking the time to tell us about your stay. We do apologize and hope you will stay with us again soon. Safe Travels

"No response from management!"

1
User 26/04/2019

A pipe burst in our hallway. Ok. That happens. I understand it's out of the control of the hotel. But when they shop-vacced the hallway right outside my room and failed to move us at 3am and then when I made it to breakfast (with 15 mins left because I slept a little longer—see 3am above) and they were out out of all the hot foods, most of the milk for cereal, and with only one piece of bread remaining that was disappointing. To top it off when I mentioned this to the person maintaining the breakfast bar he rolled his eyes and gave me attitude. Seriously? After a horrible, sleepless night you are going to treat a guest—who used to be very loyal to this particular hotel—that way?? The worst part is that I have tried to reach management for over 5 days with no response.

Bela S, Manager at SureStay Plus Hotel by Best Western Roanoke Rapids, responded to this review
Dear VTS_LMK, Thank you for choosing to stay with us. We do apologize about the issue with the pipe and breakfast.. We are sorry that you didn't get a good nights rest.We do understand that is the most important part of your stay. We are sorry that we didn't move you because we were full to capacity and didn't have a room to relocate you too. We have corrected the issue and as for breakfast I can assure you that wasn't he's intentions and he apologizes as well. Thank you for your feedback it will be used to help to provide better service you and all guest our in the future. Have a Great Day!

"Good value"

4
User 12/04/2019

The hotel was a very good value. The room was a bit worn, but clean and not musty at all. The front desk staff was very friendly, and the breakfast was good. We would definitely stay again for a night.

Bela S, General Manager at SureStay Plus Hotel by Best Western Roanoke Rapids, responded to this review
Dear Guest, Thank you very much for staying with us. We are glad that you had very nice stay with us and we will be waiting to welcome you again. Take care, Bela Shah

"Excellent value"

5
Meander65316312237, Wilmington, Delaware 04/04/2019

This was a great stay! The hotel personnel was very polite and helpful. They truly seemed to go out of their was to make everything perfect. Beds comfortable, fridge cold, internet fast, breakfast perfect! We will make this Sure Stay a regular stop. Convenient to 95 and great choices for dinner also! ( Ralph's BBQ). Excellent STAY!

Bela S, Manager at SureStay Plus Hotel by Best Western Roanoke Rapids, responded to this review
Dear Meander65316312237, Thank you for staying with us. We are are happy that you enjoyed your time with us. We like forward to seeing you again soon. Have a great week!

"Refrigerator/No Exhaust"

2
rgdavis2016, Laurel, Maryland 01/04/2019

Noisy hallway and from floor above. Red meat and onion in refrigerator. No exhaust fan in bathroom. Reported this to front desk and all she could offer was “I'm sorry.” She said we could have moved to another room but we didn't have time to wait for another room because we had an affair to attend.

Bela S, Manager at SureStay Plus Hotel by Best Western Roanoke Rapids, responded to this review
Dear rgdavis2016, On behalf of our entire team, I would like to apologize for not exceeding your expectations. At SureStay we strive every day to provide a superior customer experience. I am sorry we weren't able to do that for you. We will use the feedback you gave us to implement improvements to ensure we provide a better experience in the future.

"Cozy, Comfortable and Friendly Stop"

5
michelwaldr, Naples, Florida 31/03/2019

On our way to and from NYC we stopped at this hotel. It is conveniently located of the interstate, but offers a quiet resting spot. The rooms are spacious, clean and reasonably priced. There are a variety of restaurants nearby and the hot continental breakfast offers many wonderful choices. This is a great hidden gem for a nice rest, hot shower and refresh for your journey.

Bela S, Manager at SureStay Plus Hotel by Best Western Roanoke Rapids, responded to this review
Dear michelwaldr, Thank you for staying with us. We pleased to see that you enjoyed your stay. We love that you were happy with the cleanliness and value you received. We look forward to seeing you again soon. Safe Travels

"Wonderful Stay!"

5
MLorettaP, Ocean View, Delaware 19/03/2019

From the helpful and pleasant Housekeeping to Reception Staff, this hotel was great!! The room was spotless and the breakfast was great! What more do you need?! We will most definitely stay here again!

Bela S, General Manager at SureStay Plus Hotel by Best Western Roanoke Rapids, responded to this review
Dear Guest, Thank you very much for choosing SureStay Plus Hotel by Best Western Roanoke Rapids. We appreciate your 5 star ranking. We are glad to know, that you had wonderful stay with us. We will be ready to serve you again. See you soon. Take care, Bela Shah

"no breafast"

1
User 17/03/2019

my wife stayed her 3/16 to 3/17. It seems the pantry cook called out so they didn't have any eggs sauage and bacon for breakfast. it seems alot of kids were waiting and didn't get any breakfast. This is poor management. They should have had some plan if this sort of thing happens instead of dispointing alot of people on spring break. No refunded or discount of the rooms were offered. I picked this hotel for my wife because of the reviews of the excellent breakfast. She was drivng from ny to fla. Very disappointed experience.

Bela S, General Manager at SureStay Plus Hotel by Best Western Roanoke Rapids, responded to this review
Dear Guest, Thank you very much for staying with us. On behalf of my entire staff, I would like to apologize for not meeting your expectations. We got into an emergency on that day with our breakfast bar host and the front desk person. We are extremely sorry for not providing full breakfast that day. Please give me call, for further assistance. Please visit us again, and I promise that we will deliver the excellent breakfast along with the best service we offer to each and every guest at all the time.

"Peaceful Stay"

5
User 12/03/2019

Peaceful stay, breakfast was good, staff was very friendly and helpful. Love the new welcome program complimentary package- bottles of water, snacks, etc. Fast check out available. Will return again at that location

Bela S, General Manager at SureStay Plus Hotel by Best Western Roanoke Rapids, responded to this review
Dear Guest, Thank you very much for choosing SureStay Plus Hotel by Best Western and giving us feedback. We appreciate your 5 star review. We are glad that you had peaceful stay, enjoyed our full hot breakfast. Please visit us again. Take care,

"Great find!"

5
wubbas, Berlin, Maryland 11/03/2019

After looking at several places online, we finally found this one. We called and spoke with the front desk and she confirmed the availability of a room at less than the online booking price. Comfy bed, clean room and facility, and great breakfast. We will stop again.

Bela S, General Manager at SureStay Plus Hotel by Best Western Roanoke Rapids, responded to this review
Dear Guest, Thank you very much for staying with us. We love your 5 star review. We are delighted that you found us and you enjoyed our hospitality for very competitive rate. Please visit us again. Take care,

"Avoid"

1
boardmang, Beachwood, New Jersey 02/03/2019

Different class of hotel. Staff is great , hotel not so much! Less than BW Plus . Breakfast not good. That being said , we've stayed in BW Plus that shouldn't have that rating also. You just know sometimes when you walk in a place and know you made a mistake

Bela S, Manager at SureStay Plus Hotel by Best Western Roanoke Rapids, responded to this review
Dear boardmang, Thank you for choosing to stay with us. We are sorry that we didn't meet your expectations. We are not the same as a Best Western or a Best western Plus. We do try to deliver the best quality of service and cleanliness for any brand. We apologize that we failed to deliver what you looking for. We do hope you have a wonderful week and Safe Travels

"Nice lodging, better than expected breakfast"

5
User 02/03/2019

We really enjoyed our overnight stop here. Clean room, comfy beds, nice choice of breakfast items! I got to try biscuits and gravy for the first time, and there were many hot and cold items to choose from.

Bela S, General Manager at SureStay Plus Hotel by Best Western Roanoke Rapids, responded to this review
Dear Guest, Thank you very much for choosing SureStay Plus Hotel by Best Western. We really appreciate your 5 star review. We are glad that you enjoyed your stay and our full hot breakfast. Please visit us again and have breakfast with us. Take Care,

"a wonderful stay"

5
Norm J, Sydney, Canada 02/03/2019

A wonderful stay, we were recognized as diamond rewards members and given a nice upgrade. The staff was friendly and helpful. The rooms clean and comfortable. it is just off the I95 but is quiet and easy to get to.

Bela S, General Manager at SureStay Plus Hotel by Best Western Roanoke Rapids, responded to this review
Dear Guest, Thank you very much for choosing SureStay Plus Hotel by Best Western. We love your 5 star review. We are very happy that you had a wonderful stay with us. Please visit us again. Take care,

"Good place off 95"

5
User 24/02/2019

Place was clean and the staff were very helpful. Breakfast was typical continental breakfast. Coffee and something quick before getting back on the road. Not too sure about anyplace place that was nearby to grab a bite to eat.

Bela S, Manager at SureStay Plus Hotel by Best Western Roanoke Rapids, responded to this review
Dear Passenger24330588387, Thank you for staying with us. We are happy that you enjoyed your stay with us. We are pleased to see that you were happy with the cleanliness of the hotel and the helpfulness of the staff. There are plenty of places to eat about 5 minutes from the hotel. We thank you for the excellent rating and we look forward to you staying with us again soon. Have a wonderful week and Safe Travels

"Granddaughter had a ball"

5
User 23/02/2019

I haven't had an experience like this past weekend in a long time. Not only were the staff excellent and very accommodating, but the entire building, especially the room were immaculate. Affordable, quiet, and just an accommodating staff. The beds were big and there were appliances in the room, where didn't have to leave the room. One staff offered to get something to drink (I'm a 63 year old grandmother with a 6 year old). All my requests were met, including being close to the office

Bela S, Manager at SureStay Plus Hotel by Best Western Roanoke Rapids, responded to this review
Dear twowilltravelsoon, Thank you for choosing to stay with us. We are glad that you enjoyed your stay with us. We thank you for taking the time to tell us about your stay. We truly look forward to you staying with us again. Have a wonderful week. Safe Travels

"Budget hotel"

3
User 21/02/2019

For a budget hotel it had good bed, hot shower and good ventilation. Plumbing was very noisy in room and room above. Bacon and eggs were barely edible but all other selections were OK. For the price and one night stay adequate.

Bela S, Manager at SureStay Plus Hotel by Best Western Roanoke Rapids, responded to this review
Dear Floridatransplantd, We do thank you for staying with us. We do apologize about the bacon and eggs. The breakfast is one of the parts of a guest stay that we take pride in. We do apologize that we didn't meet you expectations. We will work on the quality of the bacon and eggs. We do hope you will stay with us again soon. Safe Travels

"Nice overnight stay"

5
User 20/02/2019

Over the years it has been a very nice place to stay as I make my way up or down to florida. For me it is a half way point. And does the job perfectly. Not luxurious or anything like that. but just right.

Bela S, Manager at SureStay Plus Hotel by Best Western Roanoke Rapids, responded to this review
Dear Trip08284604887, Thank you for continuing to stay with us. We are pleased that you enjoy you time here at our hotel. We truly appreciate the excellent rating. We look forward to seeing you on your next trip. Have a great weekend and Safe Travels!

"Best hotel experience I have had"

5
Relax20905352813, Altamont, New York 15/02/2019

The personnel went out of their way to be attentive and were very pleasant, especially Antonio. Very clean and comfortable and breakfast was excellent. Great price, you couldn't ask for anything better.

Bela S, Manager at SureStay Plus Hotel by Best Western Roanoke Rapids, responded to this review
Dear Relax20905352813, Thank you for using to stay with us. We are pleased to see that you enjoyed the cleanliness of the facility and the friendliness of the staff especially Antonio. We look forward to you staying with us again. Until then have a wonderful Week and Safe Travels..

"Excellent hotel"

4
User 01/02/2019

Amenities were excellent and loved how hotel was arranged. Employees were friendly and the best! WiFi was not working. Overall this hotel had the best features and I loved the location and helpful staff.

Bela S, Manager at SureStay Plus Hotel by Best Western Roanoke Rapids, responded to this review
Dear Vacation56012377399, Thank you for choosing to see with us. We love that you were pleased with your amenities, the staff, and features that we offer. We look forward to you staying with us again soon. Have a wonderful day!! Safe Travels

"Great experience"

5
User 21/01/2019

Leisurely traveling along we decided it was time to get a room for the night. This location was a first for us. We were very pleased with the cleanliness of the property. The staff were amazing. After a great sleep we had a wonderful breakfast with a large variety to pick from. Coffee was excellent.

Bela S, Manager at SureStay Plus Hotel by Best Western Roanoke Rapids, responded to this review
Dear Happiness48039885886, Thank you for staying with us. We are happy to see that you enjoyed the cleanliness, and service at our hotel. We look forward to you staying with us again soon. Have a wonderful week!

"Smallish rooms. Had issues with things not working properly."

3
Mako13Man, Dameron, Maryland 18/01/2019

Stopped in here for a night with family members - 7 of us, 2 rooms. Had issues with the toilet not flushing and requested another room. Then had problems in the 2nd room with the A/C. We bore with it instead of changing rooms for a 3rd time. Also, the shower is not easy to figure out - they provide a small plaque on how to operate the shower (behind the folded shut shower curtain, where you don't notice it because it's hidden behind the shower curtain!!). Breakfast was just average - typical hotel breakfast. Not really impressed, but it was just for one night.

Best W, General Manager at SureStay Plus Hotel by Best Western Roanoke Rapids, responded to this review
Dear Guest, Thank you very much for staying with us and giving us feedback. On behalf of my entire staff, I would like to apologize for not meeting your expectations. We will check the toilet and ac in all the rooms and make sure that it does not happen again. We love to give the best experience to all of our guest, and we always work to make it happen. If I will be of any assistance, do not hesitate to give me call at 252-955-3365. Please visit us again. Take care, Bela Shah

"Half way to a vacation place!"

4
M00se1976, Rochester, New York, Usa 06/01/2019

We were bringing a dog with us for the first time in our 35 years anniversary. This is a nervous experience for me. BUT, the staff was very friendly, nice and helpful. The room was comfortable but little old. The bed was very comfortable. The breakfast was really good. I would go back again. It was easy off and on from I-95.

Best W, General Manager at SureStay Plus Hotel by Best Western Roanoke Rapids, responded to this review
Dear Guest, Thank you very much for choosing SureStay Plus Hotel by Best Western Roanoke Rapids, and giving us a 4 star review. We are glad that you enjoyed your stay with us and our staff was able to help you while you were traveling first time with your dog. Please visit us again. Take Care, Bela Shah

"Great value"

4
User 05/01/2019

Very comfortable beds. In the middle of renovations. Great value for a one night stay. Not a lot around us for food, have to go another exit. Breakfast was good for hotel breakfast. Hot water started running out around 9 am so I don't think the rooms have their own hot water heater. Great stay though! Highly recommend.

Bela S, Manager at SureStay Plus Hotel by Best Western Roanoke Rapids, responded to this review
Dear Traveler02062378479, Thank you for choosing to stay with us. We do apologize about the hot water issue. We have taken care of it so the next time you stay with us it will be perfect. We look forward to seeing you next time. Safe Travels

"Great stay!"

5
landyachty, Green Cove Springs, Florida 02/12/2018

Room was very clean, everything worked good. Hot Breakfast with a large variety, and staff were fantastic. Front desk staff was most helpful on my needing to print out a file. Plan to stay here if you are in the area.

Best W, Manager at SureStay Plus Hotel by Best Western Roanoke Rapids, responded to this review
Dear landyachty, Thank you for choosing to stay with us. We are happy that you enjoyed your stay. We look forward to you staying with us again soon. Safe Travels

"Great for the night"

5
668geraldl, West Haven, Connecticut 28/11/2018

Arrival was after a 12 hour drive from CT. Hungry, tired, sore and sun just set. Checked in was easy with the wonderful help. They had a list of Restaurants within three to five miles, must have totaled twenty five. Went to room and checked it out, beds felt comfortable so off to restaurants which didn't require the highway as some stated. Ate at a Ruby Tuesday which had a fantastic salad bar which I recommend. Got the Shepard Pie with salad bar for twelve dollars and left to get a solid night sleep at the Best Western. Nice stay, enjoyed after the drive and meal!

Best W, Manager at SureStay Plus Hotel by Best Western Roanoke Rapids, responded to this review
Dear 668geraldl, Thank you for the choosing to stay with us. We are pleased that you enjoyed your stay. Thanks for the excellent rating and great review. We will see you on your next trip and Safe Travels

"disappointed"

1
Glenn S, Mobile, Alabama, United States 27/11/2018

the shower doesnt get hot, only luke warm no matter how long i let the water run. my door didnt close & latch all the way & i didnt know it until the next morning so i slept all nite with the chance someone could have come in. i tole the front desk the next morning & the door now latches but the water in shower still isnt hot. came back the 2nd nite & there were ants un my room. woke up the next morning and by 7:15am they still had no breakfast available except for cereal & was told the truck didnt come in.....lol....lastly, i had an emergency come up and needed to check out early and was told would still have to pay for the next nite because it was too late to get someone to clean the room so it could be rented again ..although there is only a had full of cars at the hotel so it doesnt look like there is a big need for my room right now ! ....smh..

Best W, Manager at SureStay Plus Hotel by Best Western Roanoke Rapids, responded to this review
Dear Glenn S, Thank you for staying with us. We are sorry about the issues you experienced during you stay with us. It is our goal to make sure that everyone enjoys their stay with us and we failed to do so in your case. I understand that you were disappointed with your stay. We would love to speak to you about your time with us. If you would please contact us when you have the time. Have a great day and Safe Travels

"Nice Hotel Directly Off I95"

5
peter194940, toms river, new jersey 13/11/2018

The Best Western is conveniently located off of I95 with many places to eat within 2 hours Room was clean, comfortable and the free breakfast was excellent with a good selection to choose from. We would definitely stay here again next year on our way to Myrtle Beach

Best W, Manager at SureStay Plus Hotel by Best Western Roanoke Rapids, responded to this review
Dear peter194940, Thank you for choosing to stay with us. We are happy to see that you enjoyed your time with us. We are glad that you were pleased with your room cleanliness and our hot breakfast. We look forward to seeing you on your next trip. Safe Travels

"A Nice Place"

4
Paradise39989366089, Groveland, Florida 02/11/2018

Very Nice Hotel with Fair Prices. Front Desk Staff very pleasant and helpful. Breakfast and Breakfast staff was wonderful. If you are heading North or South on Interstate 95, this is a great stop for the evening or longer.

Best W, Manager at SureStay Plus Hotel by Best Western Roanoke Rapids, responded to this review
Dear Paradise39989366089, Thank you for staying with us. We look forward to you staying with us again soon. Safe Travels

These reviews are the subjective opinions of individual travelers and not of TripAdvisor LLC nor of its partners.