Best Western Plus Hotel Governor's Inn,  Richmond

4.5/5  - based on 659 guest reviews.
9826 Midlothian Turnpike, 23235-4812, Richmond, United States - See map
+1 804 323 0007 +1 804 272 0759

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> Room 1

1 adult

 

Hotel advantages

  • Outdoor pool
    Outdoor pool
  • Air conditioning
    Air conditioning
  • Free parking
    Free parking
  • Outdoor parking
    Outdoor parking
  • 24-hour front desk
    24-hour front desk
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TripAdvisor Traveler Rating
based on 661 traveler reviews
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Welcome to the Best Western Plus Governor's Inn! Come experience what our beautiful city has to offer. We are sure that you will not be disappointed. From Civil War Tours to specialty Museums and Expos, the history is rich near and around our Richmond hotel. making it easy for guest to enjoy the vacation of a lifetime. At our Richmond hotel, the best in the region is minutes away, like the Virginia State Capital, Monument Avenue, Canal Walk, Cary Street, Shockoe Bottom and of course Downtown Richmond. Richmond International Raceway is known for hosting Nascar, which is a speed lovers paradise. Do not forget the events held at the Virginia Commonwealth University and University of Richmond that take place all year round and offer a little something for everybody. The Governor's Inn Hotel mixes the best in hospitality with key locations. From Sportsplex to the Chesterfield Indoor Aquatic Center, it is fun for the whole family just minutes away from this Best Western Plus. The Edgar Allen Poe Museum is a must-stop-and-see, along with the numerous monuments of historical figures to see such as Robert E. Lee and Jefferson Davis. You can create your own historical journey and still have plenty of time left over for Dining and Shopping. When looking for a Richmond hotel that really has it all, you need to consider the highlighted amenities that our hotel has to offer. such as a Luxury Bedding Package and Complimentary Deluxe Hot Breakfast. Start your day with hot eggs, sausage and a waffle maker so that you can make your own waffles just like at home. as well as other breakfast favorites. We want you to make the most of your vacation whether it is going to the Chesterfield County Fair or the Metro Richmond Zoo, you are sure to have a great start to the day. To give you the feel of a home away from home atmosphere, we offer you a Fitness Room, Seasonal Outdoor Pool, Business Center and Free Wi-Fi. Come experience outstanding Customer Service with our staff today!

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Room 1

Guest reviews


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based on 661 guest reviews
Certificate of Excellence
 
NOTE ISSUED REFER TO NOTICE SUMMARY NOTES
Excellent
 
347
Verygood
 
206
Medium
 
62
Poor
 
25
Horrible
 
21
Business Business 139
Couples Couples 131
Family Family 270
Friends getaway Friends getaway 52
Solo travel Solo travel 37
Cleanliness
Location
Rooms
Service
Sleep Quality
Value
Best Western Plus Governor's Inn,Richmond
  • 5
    « Great Hotel »

    Wonderful hotel from the front desk person, Chauna, to the lady taking care of breakfast, Penny. Was pleasantly surprise how clean the hotel is. Yes the outside needs some repairs, but nothing major. The room was clean and spacious. Cable TV was great. plenty of channels. WIFI was great. Worked the whole time we were on. Asked for extra towels when we arrived and they gave a whole set. As an all around place to stay it was great. When we go back to Virginia it will be our first choice.

    2
    « Property needs to be restored »

    Staff is great, rooms are ok, property was let go at some point in the past and is in bad need of exterior maintenance and repair. For the money it would be very easy to find a property that has been kept up much better.

    5
    « Pleasant »

    We originally picked this one on our way back from the south for the price. This Best Western was so clean and spacious. It was awesome. Breakfast and the area served in and the employee taking care of everything was spotless. Have recommended this and will continue to. We stayed in other hotels on our trip and this one was the best.

    3
    « Disappointed to say the least »

    I booked this hotel through their customer care line because I had a reward coupon and I couldn't just show up and get the discount. It had to be booked on line or on the phone. Not very user friendly. The young lady on the phone was polite and helpful in as much as she could be. I asked her to find us a hotel near the l-95. She booked it, gave directions which sounded like it was close to the highway. It took us nearly a full 15 mins to get there. It's also back off the road and in a rather unfavourable part of town ( in my opinion ). The bright spot was the front desk clerk. She was friendly and helpful as well. So we get to our room and I immediately smell an odor like poop and see a small dark mound on the carpet near the bed. I go over and look down and it's moving!! A call downstairs got immediate attention and we were moved to a new room. Apparently it was a bug ( largest one we've ever seen ). Yuck. You know, we travel a lot and stay in many hotels at comparable prices. The last time we stayed in a best western we've been disappointed. Just as an example the pillows are small, like the size you would put on your couch and the toilettries were almost non existent. The staff are really the only thing going for them, at this time.

    5
    « Great hotel, even better staff! »

    Came here for a soccer showcase in Richmond... brought 32 teenage girls with me! As you can imagine, I was a little worried for myself and the hotel! Chauna Jones at the front desk is AMAZING! She got us all sorted out, was so friendly and gave EXCELLENT local recommendations. The hotel was good, but she made it all the better! The rooms were clean and nice, breakfast was good in the morning and all of the staff were very friendly and accommodating! If we find ourselves back in Richmond next year, we will definitely be back. (Hotel management, Chauna is a total asset to your property!)

    4
    « Best Western New Logo.....Can't find them »

    Room was large, clean, and comfortable. One night stay was rest full. Staff was pleasant. Breakfast waffle batter could be improved. Overall would return. The New Best Western Logo is something you can easily drive past without noticing. We did! Further from Richmond City than I anticipated.

    5
    « AMAZING STAFF! »

    My family came from New York, New Jersey, Georgia, Pennsylvania, to lay my Great Aunt to rest. The staff Corina, Chauna, Ms. Penny, and others (wish I knew all their names) was AMAZING...going out of their way to make us all feel comfortable. Thank you from The Hobson & Hughes Family.

    5
    « Everything is large here. »

    PROS: wide parking spaces in a large lot; multiple lots as there are 2 buildings. The hallways for the rooms are HUGE. The décor and outside design is unique. The desk clerk was pleasant . adequate bright lighting in the room. Plenty of outlets, strong exhaust that can be turned off in the bathroom. Strong hot water in the shower. Close to a lot of restaurants. Great breakfast with perfectly cooked bacon, nestle orange juice and branded coffee. Everyone in the family was satisfied and impressed with the spread! Good insulation in the room- did not hear any noise from the rooms around us . Although there were some inconsiderate young males who were talking loudly in the hallway. I called the front desk and she came up 10 minutes later and had them move or return to the room. The hotel can't be held accountable for inconsiderate, mentally challenged individuals who like to loiter in the hallways and disturb other patrons who are trying to sleep. CONS: none so far.

    4
    « Hard to find but nice hotel »

    Kind of hard to find from the road due to city limitations on signage, It is between a car wash and a restaurant look for a brick building with a small maroon BW sign. Check in was quick and the people were friendly and helpful. I like that you have to enter your rooms through a secured lobby. We were on the 3rd floor and barely heard anyone. Rooms are spacious and include a fridge and microwave. Internet works well and the rooms are well lit ( a pet peeve of mine is poor lighting) Breakfast had a good variety of cereal,yogurt,waffles,eggs and sausages and standard breads and fruits. We never saw a breakfast worker checking on things and we poured the last of the milk--- but other than that I would recommend this place for a good nights stay

    4
    « Down here from NY for boys Jeff Cup »

    Based on high rating & a great deal from bkg.com, this was a good choice. Room spacious for me n my son. Nice that the bathroom is separate from wash sink, such a practical and simple idea all hotels should have similar set up, so 2 persons can be doing their thing! Cable, room temp control, desk, outlets, larger than standard mini-fridge, bed firmness all good. Pillows tho way too soft! Good nite sleep and very good breakfast room with waffle maker, round disk shaped eggs and patties, no bacon which was fine, but hash brown patties nice change. Assorted muffins, mini bagels, English muffins, cereals, bananas good assortment. And the oj tasted like juice not like watered down orange drink. Coffee just ok. Long winded breakfast review but most places are so so, thus was good. Close to many eateries, shopping Aldi & upscale Aldi named LIDL, another recommended grocery store spot. All in all I'd recommend especially if you can get better rated here vs elsewhere.

  • 5
    « Nice surprise in Richmond, Va. »

    Outstanding staff that is welcoming, professional, and goes above and beyond their job description. Excellent location, superb breakfast with homemade biscuits and a great selection of items for all. Room was very spacious, clean, and comfortable. Tons of parking. Great price.

    4
    « Great Stay Twice »

    I have stayed at this BWP twice recently. Arriving later in the evening, I have been greeted by Mark at the front desk who is an absolute joy for a weary traveler. He is a wonderful asset for this team. The rooms are clean and quiet. My second stay was a little disrupted by some later construction work going in the lobby as I was parking lot side but I was working late so not a real bother. The staff was accommodating to my expense requirements with rates and exemptions for Government travel. I definitely will return to this location when back in the area for work.

    5
    « Awesome hotel setup with an amazing staff and service »

    I was on my way home from North Carolina and I decided to stay here. I had paid with points and Carina was nice enough to give me an upgrade. She also answered all of my questions and explained everything really well and she was delightful. And Mark was awesome as well. He was cheerful and energetic and very helpful with directions and suggesting places to eat. This hotel was old fashioned and the decor and structure was phenomenal. And the room was clean and comfortable. I'm very satisfied with the staff and the hotel. I will definitely stay here again

    4
    « okay but location is hard to find »

    Room was fine as was the service. The location is behind some other businesses and although the parking lot is lit, the safety of the parking and location was something that made me feel only slightly uneasy. Probably also because I was not familiar with the area.

    5
    « Great stay »

    Hotel is beautiful and staff is extremely friendly. Close to everything but still a quiet hotel. It is tucked behind the main road - making it a little difficult to find. The breakfast was good and the gentleman kept the dining facility clean throughout serving hours. One improvement could be the beds, they are very soft if you're not used to that.

    4
    « Southern Hospitality »

    I picked the hotel on the road to break our trip from Maine to Florida. Best Western Is usually good value, comfortable if not fancy accommodations, and the Governor's Inn did not disappoint. I love the stone façade, so different from the generic boxes of today. Inside, Mark at the desk was incredibly cheerful and welcoming and he helped me get my Best Western membership straightened out. The room was quite large, plenty of room for two road warriors to walk around without bumping into each other. The bed was very comfortable, and I always like it when the sink is outside the shower room so that I can primp while he steams up the shower room. At breakfast, Penny was very attentive, the room was spotless and there was only one large TV so if you wanted to watch it you could, but you could also have a quiet corner for conversation. Very pleasant one night stay, good value, I would definitely stay again.

    4
    « Good for the price »

    Cool looking hotel, like a castle. Nice lobby. Caring front desk staff, specifically Mark. Comfortable room and beds. I would prefer the two sheet system for the bed instead of the bedspread they use here. However, at least the bedspread is white, so if it is dirty it will show it. The room internet is complimentary, although sometimes it was slow. Complimentary breakfast, which is the typical hot breakfast these type of mid-range hotels offer. At the lobby they keep 24/7 a coffee carafe with complimentary coffee. It will be nice if they also offered complimentary tea at the lobby. There is an outdoor seasonal pool, but no indoor pool. There is a fitness room, with basic equipment, nothing that stands out. Free parking. Hotel is located near all the restaurants, easy accesible from the main street. Overall, it was a GOOD experience. However, I have stayed at hotels of these category for about the same price, or less, and with better rooms, tastier breakfast, with an indoor pool, and nicer fitness room.

    5
    « Needed overnite stay for hospital visit/Dr. appts »

    While its not glitz-n-glamour it has a distinct old-time charm with its brick build. Alittle hard to find off the main road - you have to be looking for it since its set back off the road a bit. However once there its nice charming lobby - leads to nice comfortable rooms. Felt very safe and comfortable even most of the trip I was traveling alone. Desk was helpful and cordial. While you can find more elaborate hotels I found this hotel to be excellent for the need we needed and would defiantly not hesitate to stay again. Very close to shops and the Hospital - which was the cause of our stay.

    4
    « Hidden Gem...! »

    This hotel is located between a car wash and restaurant. So you have to look carefully for the BW hotel sign. Wasn't sure what to expect but was pleasantly surprised! I was greeted by Mark at the desk who was pleasant, smiled, and FRIENDLY! A characteristic that's hard to find anymore at most hotel chains. The guestroom was huge and clean! Breakfast was plentiful and the young lady made sure the foods were hot and replenished! A definite YES in my opinion and look forward to visiting again when in the Richmond area!

    4
    « A good place near Richmond »

    A very nice hotel outside of Richmond. Very friendly check in staff and good breakfast room. Breakfast lady was very nice and helpful. Location is good also. Room was very large and clean - recently remodeled. We would definitely go back there again.

  • 5
    « The best Best Western!!! »

    The best Best Western I have ever stayed. The room is clean, and the check-in place and hall are cozy. Very special brick & stone structurer, interior and exterior, offers the feeling of staying in a European-style vacation property. Breakfast is fantastic, much better than those provided by many 4-star and 5-star hotels.

    4
    « Great hidden gem of a hotel »

    Nice older place to stay at while visiting friends in the area. We got a suite in the main building and it was well loved, but well maintained. Beds are a little soft, but still very comfortable; the TV reception both rooms were not functioning correctly and we were missing a remote. Internet is fast enough - 4 down/0.5 up. The hot breakfast was great and the staff is very responsive and polite.

    5
    « Always a great get away »

    By far this location is hands down our perfect place. You are near a lot of shopping yet not so overwhelmed with Richmond. Lori (GM)is always friendly and helpful just like Carina her Daily front desk. We love this place so much that it's our go to get away. This place is very grander in its appearance,I can tell it was once quite a view but the solid build makes it quiet, private and relaxing. The rooms are very spacious and comfortable. Come stay a weekend and enjoy all the shopping...

    5
    « Excellent Property »

    We were so surprised and pleased how much we enjoyed the Governor's Inn. The staff was above excellent - very professional, happy, pleasant, helpful and great. When we checked in, we were welcomed like we were family. The room was very clean and the bed was comfortable. The breakfast staff was very gracious and had an excellent variety of food options. We would definitely stay there again.

    5
    « Oasis in Metro Area »

    More than comfortable rooms in a quiet location, yet close to all amenities. Excellent service reasonable rates. The Governor's Inn met and exceeded all my expectations. The staff presented professionally and politely. Definitely would return. My only criticism would be to advise them to freshen up their breakfast with fresh baked items and non-packaged entrees.

    4
    « Concert Trip »

    Had a nice comfortable room, everything was nice and clean. We rented one of the suites, for some extra space, and even though it was right next to the elevators, which were a little noisy, we never heard them at all. Check in and check out went seamless and quick. Being able to make your own pancakes or waffles for a self serve breakfast was a novel idea and were tasty. There was plenty of places to eat and places to shop nearby also.

    4
    « Clean »

    We have stayed in this motel a couple of times and it has always been a pleasure- very well located for stores - quite area, staff is very helpful and nice, breakfast area was very clean and well stocked with different items to eat. Would recommend this hotel to other.

    2
    « Less expensive, but poor quality. »

    Stayed here due to the high cost of other Hotels in the area, But you get what you pay for. We were placed in their second building. Hallways had a food smell with heavy spices. Room was musty and smelled of mold. Room was either too hot or too cold. Bed sheets smelled musty also, so we had the staff change them. Use as a budget hotel, but don't expect great facilities.

    3
    « Many broken items »

    There were Issues with the TV, phone and lighting within the room. The phone was not connected and did not work. The lights flickered constantly through the night while off and the TV would turn off when the refrigerator kicked on. Location is convienent.

    5
    « A pleasant experience »

    This was our first stay at the Best Western Plus Governor's Inn, Richmond, VA. We usually stay at another hotel in the area when visiting family in Richmond, but the rate offered by the Governor's Inn for the Thanksgiving time was much better, so decided to give it a try. Since I walk with a cane and have trouble going up and down stairs, we contacted the hotel in advance and asked to be assigned a room in the lobby building with the elevator. The person I spoke to said that would be no problem and took care of the situation - we got a room right near the elevator on the second floor. The room itself was quite large and very comfortable and quiet, with a comfortable bed. Lighting in the bathroom area was bright, which is very much appreciated (many hotels do not have good lighting in the bathroom) and there was a fan in the shower area to help remove moisture from the room. The breakfast area was very attractive, with carpeting in the tables area and even a fireplace. The breakfast selections were good and the staff in the breakfast area very attentive and kept the place neat and clean. We will definitely consider staying here the next time we travel to the Richmond area.

  • 5
    « Fellowship and Meeting »

    This was a beautiful place to stay. Very clean, very comfortable rooms. Staff was very friendly and helpful. Very quiet stay and has a hot breakfast buffet. Would definitely stay again. Shopping facilities are within walking distance.

    3
    « Good value Average Hotel »

    We stayed here for a tournament at the River City Sports Complex. It was about 15 minutes away. The hotel has 2 buildings. The main building seems recently renovated. The second building where we stayed was clean but tired. The room was very small with full size beds. The one thing that I didn't like was the odd smell in the hallway. When u walk into the second building it always smelled like curry or tortillas cooking even though the food was in the other building. I'm not sure if there are apartments in there. The decor needs refreshing. Also the sheets smelled a bit mildewed like they were left in the washer overnight. It was convenient to shopping , restaurants, and the sports complex. It was a decent price and felt clean. I would call this slightly less than a Hampton but not bad

    3
    « Nice architecture but design /decor need refresh. »

    Clean but old style. Bed missing duvet cover - extra small size pillows Personal very professional and kind. Gym lack of air circulation. Love the architecture bricks and style however the decor would need some 2017 refresher !

    5
    « Enjoyed our stay »

    This is an older hotel but don't let that fool you, The hotel is very clean. The bed linens are good quality. Very comfortable. The shower was great. The in room wifi was excellent. The staff very helpful and friendly. Enjoyed the quiet and peaceful location.

    5
    « Great trip »

    Hotel and staff are perfect!! Little sad there was no indoor pool but the room was big enough that you didn't feel like you were stuffed in. The room was clean. We were in the other building which was a little hard for my husband with no elevator and he just had both knees replaced. But overall it was a good stay.

    5
    « Another Wonderful Stay »

    Came into town for a lacrosse tournament. We stayed here last year and had a great experience so booked a room here again. We were not disappointed. I am about as picky as you can get-I want clean, quiet, and comfortable- a home away from home experience. It's not fancy but has everything we wanted. Last year we stayed in the queen suite. This year we had the king suite. Both rooms were very spacious with the conveniences we needed. We brought an air mattress and, with the pullout couch bed, everyone had their own bed. The boys stayed in the ?living room? and we had the bedroom to ourselves. Be aware the king suite is above a party room. We could hear everything! We were fortunate the party ended at 7pm. The hotel breakfast has a nice selection-filled our boys with enough substance to keep them full when playing lacrosse. The staff was friendly and helpful-a big shout out to Mark who always has a smile on his face and was very patient with me. Stein Mart, AC Moore, Marshall's and other stores and restaurants are an easy 5 minutes walk behind the hotel-very convenient! Will definitely stay here again next year!

    5
    « Wonderful place to stay »

    My husband and I recently stayed here. Since my husband is somewhat handicapped, we requested a handicapped accessible room near the elevator. When we got there, they had saved us one right beside it. The staff was wonderful. One of them even helped me assist my husband up from the lobby sofa. They were so nice about everything. We enjoyed our stay.

    3
    « Nice but... »

    The room appearance was nice. However the freshener smell was overwhelming and gave me a headache. The bathroom appeared clean till my kids took a bath- there was mildew. In some places it looked like they had tried to caulk over it rather than clean it (around the faucet and soap holder). The t.v. keep going off every time the fridge came on/went off and the volume would randomly raise and lower its self. I told the front desk lady. She was very nice but they couldn't do anything that night about the t.v. (which didn't help me as that was the only night I was staying). I liked that it had a fridge and microwave in the room. Overall, I just didn't feel it was worth the cost with all the issues.

    5
    « Good rooms and service »

    I stayed at this Best Western with my family. The room was recently cleaned and a good size, plenty of space for the four of us. The breakfast was well done with lots of options for everyone: eggs, sausage, potatoes, pancakes, waffles, cereal, fruit, baked goods. The staff was very friendly and accommodating. As a side note, it would be great to see the hotel make the environmentally friendly switch from styrofoam plates, cups, and plastic wear to at least paper, and even better, reusable plates, cups, and silverware. I recommend this hotel to anyone traveling to the area.

    4
    « business »

    Very Clean and great value. The check in clerk was super helpful and friendly. Location was good only a few miles from Speedway where I was working. ljlkn kjsdfekfo oewlndf odjsjn, jajfgrkhd dffawdfg . this review is asking for more and this is enough

  • 5
    « 1 night stay end of September 2017 »

    We stayed 1 night only, but overall our stay was great! The front desk person was very polite and accommodating. The room was nicely designed, the beds very comfortable. The breakfast was great too! Great variety of things to choose from. I also loved the premises and the construction of the hotel itself. Everything looked beautiful! I would love to stay there again.

    2
    « Hotel fail »

    When I travel for work one of the main things I count on from my hotel is comfort and the ability to sleep. This hotel is clean, unique and well appointed. The hotel is two separate buildings and my room was not in the main building where the check in and main lobby are. The problem is I can not sleep here. I can hear people in adjacent rooms snore like they are in the room with me. I can hear other people's phone conversations as if they were sitting next to me. The bed it wore out and the pillows (all 5 of them) have also exceeded their service life IMO.

    3
    « Next time I will spend a little more for a better stay. Avoid Midlothian. »

    I stayed here for one night with my wife and two small children. I chose this location after reading the very good reviews and the low price which was available for the Saturday evening I was looking for. Here is a summary of my stay: Hospitality: A+. Many reviewers mention the great staff, from Mark at the front desk to the staff running the breakfast, the staff was excellent. Room: The room was clean enough but the A/C system was not working properly and couldn't maintain the correct temperature. The room is dated but adequate for the price we paid. The best was comfortable but the pillows were lumpy. Area: This is why I can't recommend this hotel. The area is not very good. I knew that before I booked, the Midlothian area is not nice. When you stay in a not nice area, the other people also staying at the hotel might not be nice either. When we tried to sleep around 10:00pm, I could hear booming music. I thought it was coming from the dance event on the first floor but when I left the room to go talk to the front desk, I realized it was coming from the room next to me. I asked the front desk just to allow me to change to another room but instead they insisted on knocking on the door and telling the guests to turn down the music. I knew that this would result in issues as the entire night at random moments the people would beside us would start banging on the wall. Obviously, they wanted to make a point that they were not happy we complained. All night long. And at 2:30am, it seems like people checked into the other room next to us and it was obvious they had just come back from a night of partying. They were so loud for the next hour. It was a horrible night and my wife insisted I never book another room based on price. The hotel staff is excellent, but they are not enough to overcome the seedy area where the hotel is located. If you must stay in Midlothian, I guess this place is adequate, but otherwise, stay in Downtown Richmond or Airport area for a nicer location.

    5
    « Far exceeded our expectations! »

    Exceeded our every expectation! Very clean, loved the architecture, best continental breakfast that we have ever had! Food was kept hot, all of the trays were always full and they had SO many choices!

    5
    « Welcoming, friendly staff and a great stay! »

    This was my second stay at this hotel. Both times the hotel was clean, the breakfast delicious, and the staff top-notch! Mark was the welcoming smile that checked us in and even got us a room upgrade! I highly recommend this hotel, not only for its great staff but also convenient location.

    3
    « Par for the area »

    The hotel front desk staff was very nice and professional. Plenty of parking, free breakfast, Directv and I had a nice size room (Could use new carpet). The only real issue I had was that the room smelled badly of smoke (Non Smoking Room) and the smell never went away during my 2 night stay. This might have been limited to the room I was staying in, but the cleaning staff should have fixed the smell before renting the room out as there is no way they could not have noticed it.

    1
    « Terrible Experience »

    Our family booked this hotel based on availability, location, and price. I have not stayed in a Best Western in over 20 years, and I travel a lot. We arrived around 8:15pm for a one night stay as a stopover on a road trip. We were not comfortable with the location, as it seemed unsafe. We checked in, and strangely, they run your credit card through a terminal before you ever see your room. I thought this was odd, but went along with it. After riding the unstable elevator to our rooms, we all detected a foul odor in both the hallways and the rooms, and two of our family members started sneezing and coughing. At this point we decided to find another hotel, half an hour out of our way. It was that bad. We tried to get a refund at the front desk, but had to call the employee back inside from smoking a cigarette right outside the front door. We were not impressed. He was unable to reverse the charge to our credit card, and we had to call the credit card company to resolve the dispute. We quickly made a reservation across town and happily drove to another hotel at which we had a fabulous experience for less money. I'm not sure why this hotel has received such high marks, as it is not worth it for this price point.

    4
    « Odd building, but good hotel »

    This hotel wasn't easy to find since it's not right next to the road. And when you get there, it doesn't look like a regular hotel: it's got old timey brick work and wood paneling. We were unsure what they were trying to portray. Mark - who worked the front desk - was very friendly and doing an excellent job making us feel welcome. He explained where our room was in an another building where we found more retro brickwork and wood on the ceiling. Nevertheless, that room was clean and the bed was comfortable. We also had a very decent shower and a choice of pillows. Only the a/c was a bit on the noisy side. To get some coffee or when you go to the breakfast room, you have to really find your way through the main building, incl. an elevator ride. Oh well, (hot) breakfast was really decent and the lady there was constantly keeping the food stocked and the room clean. It was a good experience, but it'll be so much better if they lose that strange decor.

    4
    « Odd location, but nice stay. »

    Very clean & well maintained. Breakfast had a good variety. Unique decor & good amenities. Would stay again. Nice quiet location, but it wasn't overly easy to find because it is set back from the main road quite a bit.

    5
    « Cozy »

    This is our home away from home. We have stayed here several times and we have enjoyed it, have had no issues. The breakfast is great and a great value. The rooms are spacious and clean and the staff is accommodating.

  • 4
    « Staying with the governor »

    We thought this might be an historical hotel, however it wasn't. There is beautiful brick work both in and outside the hotel. Our room was large, clean and decorated nicely. Breakfast was pretty much as expected.

    2
    « Very Disappointing. »

    This hotel is a "minus" rather than a plus. On check in there was no local map available, until the receptionist found one in a brochure. Then, she had difficulty marking the hotel on the map, not a good start. We found the hotel dark and dingy. Breakfast was OK.

    5
    « Great stay in a unique hotel »

    This hotel is made of bricks: it is a very unique hotel that layout suggests you are in a castle. The halls are wide and made up of brick and stone. The rooms are huge and spacious almost to the point of being ridiculous. The staff were some of the friendliest people I have met and I was happy with my stay. The hotel is located away from the main road so it seems quiet but that also kind of made it hard to find.

    5
    « Great Value »

    This hotel was a great value and very nice. The one drawback was noise. The rooms was a little noisy and you could hear when someone took a shower in a nearby room. However the bed was comfortable and provided a good nights sleep. Very nice hotel

    5
    « Penny Is The BEST! »

    The hotel is a great place to stay! The only problem I had was the Friday morning breakfast. Since Penny was off that day, the breakfast was horrible! Had to wait for the food to come out, when the breakfast attendant brought out the food. The sausage was cold, never seen the hash browns. The only hot food was the eggs. Had to go eat somewhere else.

    5
    « Great Staff »

    the couple working the breakfast area were caring, set up a great presentation, were always making sure guest were happy and taken care of, kept the area spotless. The staff at the BW were all pleasant, thus the reason the 6 of us came back and stayed while attending the NASCAR race.

    5
    « Best hotel stay in years. »

    This Best Western had excellent service and value for the money. Everyone were very friendly and helpful. Would recommend this hotel to anyone staying in the Richmond area. NASCAR had there night race here this weekend and alot of the vistors were race fans. Great group of people.

    4
    « Excellent Customer Service »

    The staff was awesome. Every employee has a smile and a willingness to help. I felt like I was with family. The hotel is older, but it has character and is an unique location. It was very quiet and peaceful. I would stay again.

    5
    « Pleasant Stay Like Always..... »

    Whenever I'm in the Richmond area I always stay at the Best Western (Governors Inn) Plus on Midlothian Tpke. The service is always pleasant and very professional. The rooms are always spacious and comfortable. The location is ideal right off of the main thoroughfare, and there are plenty of choices in the area when it comes to dining.

    4
    « good service and clean »

    Hotel staff was extreamly friendly and helpful. Breakfast was cooked on site. Full breakfast served each day. Rooms were clean could use a little updating. Location is a little hidden behind a car wash. There are several buildings with rooms. A little disapointing that it did not have an indoor pool.

  • 5
    « Fitted the bill »

    We stayed here twice in two weeks. We were attending a 100th birthday party for my mother in law with my four daughters and their partners plus grandchildren so quite a diverse group. This hotel fitted the bill and the staff were always willing to please with any requests. Mark, behind the desk was always cheerful and Penny in the breakfast area was alway buzzing around making sure breakfast food was always topped up and areas cleaned and ready for newcomers. My only gripe would be that housekeeping were slow to service the rooms and gave presidence to rooms for incoming guested - meaning our rooms were done at 5pm onwards thus inconvenient for getting changed for the evening. Nethertheless, the ladies did a good job at cleaning and I believe they were short staffed the days we were there. Nice little gym and the pool area was great and always clean. Beds very comfortable. A laundry area for guested would have been useful.

    4
    « Work »

    Stayed here while working in the area. Very comfortable rooms, some with exposed brick and support beams this is a very homely addition. The staff is very friendly and provide a excellent breakfast. Great stay

    5
    « Beautiful hotel with character! »

    This is the second time I've stayed here, and must say I am in love with this place! First of all, the outside appearance is gorgeous and very unique... unlike many hotels, which is what initially drew me to it. The interior doesn't disappoint at all - very cozy and warm decor, spotless and clean-smelling, and the rooms are what you would expect at a Best Western. Staff is very friendly, the breakfast area is spotless and the food is fresh and delicious! I would recommend to anybody staying in this area or passing through. To me, this is a luxury accommodation at an affordable price!!

    5
    « Excellent Service! »

    I can't emphasize enough how amazing the service was when we were greeted! Chauna at the front desk was so welcoming and accommodating that i felt compelled to write this interview. People have complained about the decor being outdated but, I believe this hotel is trying to maintain the history of this building. I would definitely return! Also, if you check in and have Chauna at the front desk, you are in fro a real treat!

    5
    « Nice stay! »

    Have stayed at this hotel before-that is why we keep coming back .Have never had any problems at all. Very clean and very good service! Close to popular eateries, malls, and antique shops. parks and even a hospital if needed.

    2
    « not good »

    Not Good location the sign to the entrance was un-noticeable. Outdated décor, and the smell of mill dew in the area. The heavy carpeting needs to be updated with wood floors in the hallways. The pullout bed was so dirty with stains on the sheets! YUKS!! The hotel supplied towels for 3 people but soap for 1 person. We left the room at 1pm and it was never cleaned. No fresh towels, no replenishing the soap and no garbage taken out. Nobody bothered to return and clean up the room. The staff was too unprofessional arguing with customer in front of me and others! There dress attire was extremely messy, tightfitting jeans, dirty shirts, sitting out front with customers, and joining in conversations. Just messy!! Unprofessional Staff

    4
    « A good place to stay when visiting Richmond »

    I spent a very pleasant few days at the Governor's Inn - the reception staff were great and my room was spacious, suitably equipped and kept clean. No restaurant on site but some good places to eat nearby. Plenty of parking space. I was touring the Richmond Civil War Battlefields and this proved to be the perfect place to base myself. The only issue I have is - throw-away paper plates and cups at breakfast! But, this is something that seems prevalent at some US hotels and a small price to pay for a really good establishment.

    3
    « It is okay for amenities; very good for friendliness »

    Richmond is a place to visit if you either have business or a specific reason to go. This hotel would be fine for either. But don't bother with Richmond as a tourist stop. Stay on the interstate and go to Petersburg or Fredericksburg.

    3
    « Nice Stay »

    I had a good stay here. Check in was a little slow due to a glitch with the computer but otherwise it was okay. It's an older hotel but the room was clean. In addition, there was a microwave and refrigerator which is convenient. The AC was a bit loud but it worked! Complimentary breakfast, free parking and a copy of USA Today!

    5
    « Great place to stay! »

    I enjoyed my stay at this hotel. The front desk people were super nice and helpful! The rooms were roomy and clean and I slept great! The free breakfast was good with both hot foods, cereals, yogurt, fruit and a selection of pastries. You could also fix yourself waffles if you wanted. Of course there were the usual coffee, juices and ice water to drink. The hotel is a little quirky in the way it is laid out. There are two different buildings with a parking lot in between. The lobby in which to check in is actually the 2nd building (at the bottom of the small hill.) The lobby building is the only one to have an elevator. The first building you pass going down the hill doesn't have and elevator so a person has to deal with steps. I stayed in the building at the bottom with the elevator. Another thing that can be a problem is there isn't a large sign for you to see when you are trying to locate the hotel at first. Fact is, you actually turn down beside of a car wash. I wish I could remember the name of the car wash.

  • 5
    « Nice cute hotel »

    The hotel is nice, the pool is big enough and the TV channel choices are nice. The AC is quite noisy and the rooms look clean. we lost our card and the staff did the required steps to verify our identity in order to provide us a new one

    3
    « Great Location, Bad Beds »

    This hotel had an interesting, castle-like vibe. The location was perfect for getting to all of Richmond's hotspots. The pool area was nice, but the floor of the pool was not the cleanest. Breakfast was mediocre and beds were soft and uncomfortable. All that being said, the price was good and if the beds were replaced we would stay there again.

    5
    « Family Reunion »

    Excellent location for activities in the area and a much better price with breakfast and parking included. Love the decor with the brick inside and out. Perfect staff the entire time. Pool, business center, excercise areas were all very nice and convenient.

    5
    « Just What I Wanted »

    Excellent option, about 15 minutes from the city (as long as you're okay with toll roads). Super friendly staff, happy to answer questions about the area and recommend local digs. Simple rooms, comfy beds, AC and fridge worked great (despite the felt-like 107 degree weather). Bathroom / shower are separate from sink area (great for multiple people getting ready)

    4
    « Good stay »

    Helpful staff, good breakfast, we had a fine stay. I found the bed too soft, but the Goldilocks in you may find it just right. Breakfast had the usual items plus. We enjoyed the yogurt toppings. No problems, fair value, enjoyed stay.

    5
    « Wonderful stay- classy and good price! »

    This was a wonderful stay at a classy hotel, beautiful pool, great breakfast, great price- a little hard to find so ask front desk- little signage- we will definitely stay here again! comfortable, smells good, delicious food, roomy

    5
    « Love it ! »

    This is our 3rd time staying here & it is wonderful. The front desk clerk Chulta ( think that might be right ) was so accommodating. She was able to get us into our room early, which was very much appreciated after a long drive. This hotel has one of the best breakfast I have had. Far better than some of the higher priced hotels( if they even have breakfast! ) The person in charge of the breakfast is very friendly & seems to really enjoy what he does. Hotel is in a perfect location for our travels. The rooms are clean , the beds comfy. If you are in the area for any reason, this is the place to stay.

    5
    « What a Welcome! »

    This Hotel was one of the best. From Breakfast to the Pool accommodations it was wonderful. Staff was very friendly but, professional and was willing to help to make sure we were comfortable. I can't say I have anything to complain about except the fact that now I'm going to be finding reasons to stay in Richmond, VA!!!

    5
    « Great place »

    Excellent, it's tucked away, I passed the entrance 3 times so perhaps a bigger sign. The only issue I had was the shower leaked a bit, but I threw a towel on it. The bed was comfortable, I had an end room, it was very quiet.

    5
    « Fine place »

    Pleasing design. Everything just worked except the internet which was usually adequate but flaky. Free breakfast was standard and managed perfectly. Not very visible from the road, set back enough to reduce noise. Pool and fitness room are small. Internet connection adequate for light use. On the whole, excellent.

  • 5
    « Great place for a short stay »

    The staff here was welcoming and wonderful to guests. Mark was great! Breakfast was hot and delicious, varied every day. The pool appeared clean and was never overcrowded like some places. Rooms were clean, too, with exception of the curtains (but who cleans curtains frequently anyway?) We will definitely stay here again in the future when visiting the area.

    4
    « Happy Stay »

    We were greeted by wonderfully friendly and helpful receptionist upon check in. Love the red brick architecture all around the hotel. Room rate is reasonable and for the price paid, we got a big nice room with a huge selection of TV channels. Thoroughly enjoyed our stay, nice room with great service to match! Glad to have found this stopover on our road trip, we were satisfied guests!

    5
    « Great place to stay! »

    Family loves this hotel! From the prices, rooms, locations in conjunction to restaurants and shopping. This facility extras for events and family celebrations. Hotel packs a mean punch in all areas. We've been staying here for years.

    3
    « Good Location - Close to freeways and restaurants »

    Four night stay for a wedding. Booking was easy. We had a lovely ground floor room. Breakfast was the average for BW and most of the chains. We found the exterior brick steps had the potential to be hazardous when it was raining. We loved the detached wing of rooms, but inconvenient in the rain to get to breakfast and main lobby. The room was clean and inviting - then they blew it - they did not clean at all on the last night of our stay and we were out of the room almost all day. There was no compensation offered - very disappointing. In room safe was nice. Good location and convenient to local restaurants. Staff was always polite. Too bad Customer Service was not more accommodating for failing to provide a service that we paid for - cleaning!

    4
    « Lacrosse tournament »

    Nice hotel, we had a suite room for a good price, friendly helpful staff, nice pool, needs a hot tub, good location, comfortable king bed, needs a memory foam mattress for sleep sofa, we would stay here again.

    4
    « Super! »

    Excellent stay. Room was topnotch, people were very friendly. Buffet was great, tasty and clean. Mark, the breakfast attendant was great. Only issue was wifi. Otherwise top notch stay. Room was clean and beds comfortable. In a quiet area.

    5
    « We felt very much at home »

    We enjoyed our stay at Best Western Plus Governor's Inn very much. The front desk staff made us feel very much at home. We interfaced with Chauna, at the front desk several times and she was always cheerful and helpful. The bountiful breakfast prepared by Miss Penny assisted by Larry certainly energized us for our busy day. We would like to thank the gracious Southern hospitality displayed by the staff.

    5
    « Great place,very pleasant and accommodating staff. »

    Would definitely stay here again. The breakfast great, even had some hot foods like waffles, sausage gravy, bacon,eggs, varied a little each day. The pool was very clean. The place had character! Everywhere was clean, all the staff was very accommodating and pleasant. Room had frig., microwave, coffee maker. We had a suite that was very large, 2 televisions, wet bar area, just lots of room.

    4
    « Hospital Room Rate »

    My Mom has a lot of health issues; she lives far away. So, when her appointments are here I will rent her a hotel room close to me to ensure she is most comfortable. I like this Best Western because they offer a reasonable hospital room rate for people like Mom. And, some of the room are very large. It smells clean when you walk in and I think for the most part it is a clean facility; but, sometimes guests (I and my Mom's super sensitive eyes) will catch something that appears to have been overlooked for a long time. For example, outside the window for Room 316 (not sure how) there is a pile of cigarette buds. Mom has asthma; so, no. The tubs are clean but you can see that detail to cleanliness is missing since there some unclean spots. Our overall experiences are very good, however. An example of this just happened this week; for whatever reason, the key would not unlock the door. I did not want to move Mom; she'd just had a procedure and wasn't feeling good. But, the hotel clerk stated that we had to move since the locked door with no access (even her hotel key failed to work) could be a safety hazard. I was not happy! We made an agreement that I would only move Mom if we got the Jacuzzi room on the 1st floor; and we did. It was wonderful! That room is super quiet and is gigantic; it has a pull out sofa and enough space to place over several (or more) air mattress. The tub was enormous. We were very comfortable. And, we were right off the kitchen. Their free breakfast is incredible; you can make your own waffles. They have cereal, juices, milk, coffee, bacon, sausage, eggs, oatmeal, yogurt, nuts, toast, biscuits (with/without gravy), pastry, muffins, grits, and fruit. All hot foods are hot! It tastes good too. It was very easy to communicate with the hotel clerk who in turn did an awesome job communicating to her off duty supervisor about our needs. I expected to be given a hard time and a big fight; but nope. Thankfully!

    2
    « Not Worth the Money »

    This hotel was difficult to locate and when I did find it, the room was not very clean, the Wi-Fi did not work most of the time and the TV remote was dead. No staff checked the room during my entire stay.

  • 5
    « Always a pleasant experience »

    We have stayed here many times. The hotel is clean, the staff is friendly and the breakfast is great. The property sits behind a car wash and is a little hard to find the first time. Watch out for the dip in the pavement when you enter off the roadway.

    4
    « Nice hotel, thin walls »

    Not sure if this hotel is just old and remodeled, or made to look old. Either wat the atmosphere was great. Rooms were cute and clean, bed was very comfortable. Only complaint was the walls are VERY thin. The people next door were having some sort of party/gathering and had to complain multiple times. Hate it when hotels do nothing to buffer sound.

    5
    « Great deal very clean »

    This is a great place to stay and a great price. The breakfeast is free and it is awsome. The rooms are very clean. The staff is friendly and helpful. We have stayed here a few times throughout out the years and this is the best deal in the Richmond area. I highly recommend this hotel.

    2
    « An updated chain hotel?...no elevator! »

    Clean but awkward setup...lobby is at very back of property in another building. There is NO elevator and lugging 50lbs of luggage upstairs is not my idea of a good time. Small rooms with paper thin walls. We checked in at 12:30 am so it was too late to get out of a night here. They also do not tell you that there is no elevator...you find that out on the search for your room...they also didn't tell us what building our room is so we had a midnight tour...never again

    1
    « Miserable experience; bring your ear plugs »

    The infrastructure of this hotel is not good compounded by an indifferent management team. Main problem was noise. The sound proofing is non-existent. I swear the hallways magnify the sound. We were on the second floor and there is a meeting room that they rent out. Problem is that attendees congregate in the hallway before the meeting and before we were hoping to get up. I thought we would be OK once weekend came but they have a big party room downstairs and a number of the partiers were staying at the hotel. So from midnight to 3:30 AM we had a rolling afterparty on our floor. Even earplugs did not help. No monitoring or help from the front desk. Air conditioner was loud when it cycled but ironically when there is noise in the hallway you like for it to be on so it drowns out some of the noise. Cycling air conditioner also knocks out the TV momentarily - yikes. Went to front desk to complain several times without effect despite promise that manager would call. Several times no one was even at the front desk. Otherwise this is a typical BW. Rooms are OK and breakfast probably better than most. With that said - stay someplace else if you like your sleep - lots of options. If you must stay insist on a third floor room.

    2
    « No Governors Here »

    While the rooms are clean and adequate, and the discount rate of $80 (plus) is fair, there are a few quibbles. First, as it is well south of downtown, it is not a great location. There is nothing much of interest in the local area. I would pay more to be in and around Short Pump or in the in-town neighborhoods next time. Second, the free breakfast is dredful. One can get yogurt that is a branded product, and the muffins are decent enough. But I am mystified as to what materials comprise these faux scrambled eggs. Not much real egg, if any, I assure you. They are bland in texture and flavorless--insipid, I am inclined to say. Worse yet is the paper-thin bacon. Like the eggs, the bacon is virtually devoid of flavor. It is, of course, microwaved, as nothing that thin could ever be scrapped off a grill. But it was quickly scrapped off my paper plate into the trash bin. This dreadful fare seems to be de'riguer in free-breakfast hotels these days, as I was confronted with precisely the same "schmag" at a Hampton Inn a week later. Stay elsewhere, have breakfast at Waffle House.

    5
    « Book it! »

    Real cool decor. Very unique. Service was good breakfast was great. The negative reviews seem to all mention a major event like swim team or soccer team selling the place out. If no such event is going on then You won't be disappointed.

    4
    « Best Western Governors Inn »

    Overall very nice hotel. The sign needs to be more visible from the busy street and it was hard to find. The hotel is located in close proximity to numerous fast food establisments. The one issue I had was the bed was uncomfortable. Other than that, it is a nice hotel.

    4
    « Clean quiet and reasonable price. Nice breakfast kept well stocked and constantly cleaning the breakfast area »

    WE met my brother & 2 sisters here to attend another Brother's funeral today. Checked in a little early with no problem on a nice room with 2 queen beds on the 3rd floor --as requested in my reservation. Brother & sisters arrived later in the afternoon, and we drove out to the Wake Service at the Church in Powhatan. After a good night's sleep, had their included breakfast, which has good variety, and the lady kept every thing well stocked, kept the counters clean, and was otherwise wiping the tables. Had sausage, they were out of the usual bacon, yogurt, and a blue berry muffin and 2 cold cups of milk. Wife had her coffee, eggs, sausage and a muffin. Room was very clean, including the bathroom--sink was separate from the tub & toilet. WE have stayed here before, and will return on our next trip to Richmond. Very quiet as the rooms are nearly a block off the Midlothian Turnpike.

    5
    « Midlothian VA Best Western »

    Great place to stay- comfortable, efficient, friendly service, Good breakfast! I had booked a crib and they were not aware upon check-in but quickly rectified. All the attendants were friendly and helpful.

  • 4
    « Good & clean »

    Good place to stay while visiting Richmond area. Had a nice room on 1st floor as requested for husband who is on O2. Staff very helpful. Would stay there again. Front recommended to eat @ Hard Shell for dinner.

    3
    « Grandma »

    Unhappy with incident as mentioned that items were missing on top of desk, but hotel staff claimed never was such in room. Making us like lying or making up such claim over such insignificant things- it's the staff's words against hotel guest's!

    4
    « A Gem in Midlothian, VA »

    In town for grandson's high school lacrosse game & needed a place to sleep but didn't want to spend a fortune. The few hotels in this area were $120-150 a night but after looking at the good TripAdvisor reviews we decided to give this place a try and so glad we did. Got a terrific room, King bed deluxe with lots of room, for 95$, with tax a bit over $100. The room & bed was comfortable, large, super clean, & breakfast more than sufficient to start the day. There is a pool & exercise room and plenty of parking. The area has lots of eating places near by. Corina was super helpful, checking us in, getting directions to the high school and very pleasant. The only drawback is the hotel is a bit hard to find. Keep your eyes pealed for the Best Western Welcome sign, immediately turn right and after you turn just keep driving past the brick wall into the hotel parking lot.

    4
    « Very good value....a bit remote »

    We stayed here 1 night in April at the beginning of a tour that led us through 9 Eastern + New England states. This was our second stop after Washington, DC. We loved Richmond! Capitol building, Poe museum, Holocaust Museum...wonderful people we met. The hotel is in a bit remote location. But the advantage then is that it is quiet. A lot of places for dinner are around, as well as Walmart for shopping. We had a nice room and enjoyed the breakfast. Only downside was that at arrival - and that was the issue with all Best Western hotels on this trip, not with any of the other hotels we stayed at - the guy at the reception was not too friendly and asked us to pay again although everything was pre-paid through our travel agency (Canusa in Hamburg, Germany). A long discussion (again, the same with the other Best Western on this trip too), until they found out in their system that it was indeed pre-paid. A waste of time - we had a voucher in German and English for each hotel they never wanted to have a look at. Anyway, apart of that we were happy here and would stay here again. As we have been to more than half of the states of the USA now, we have to say that on this trip we liked Virginia, DC and Pennsylvania the most. We are definitely down for the Southern states, Texas, New Mexico, and the West Coast.

    5
    « Mass Training Event & Conference »

    Absolutely amazing, warm and accommodating. Lori and staff made our stay comforting and drama free. Chauna is awesome! VA's best kept secret, won't be for too long! Truly thankful - Mr. T. K. Branson.

    5
    « Chauna is the BEST. »

    I don't generally make reviews, but I do look at reviews. So here we go. The hotel seems to be an older building, but they have taken great care of it. Lots of stone and brick decor. The room was spacious and clean. Directv instead of some crappy local cable company. The bed was very comfortable. The icing on the cake was Ms Chauna. So friendly and accommodating with a true southern CHARM. Next time I have business in Richmond, I will stay here.

    5
    « not your run of the mill place »

    absolutely gorgeous facility-brick and stone bedroom. Immaculately clean-huge variety of eating establishments within a couple mile radius. Easy access on and off highway. Staff could not have been more professional or friendly. Morning breakfast was standard buffet.

    3
    « Friendly »

    The hotel staff was friendly. The room needs to be brighter and you may be put into a different building then where breakfast is served. There are many restaurants in the area and accessible to highways

    5
    « Unique Hotel »

    The architecture of the hotel is unusual and interesting. Lots of brick arches, stone facade wall and unusual ceilings. Nice change from standard fare. Room large, clean, comfortable. Breakfast adequate. Friendly staff. Would stay again.

    5
    « Richmond Stay »

    We needed a home away from hope while work was being done on our house. This was very convenient for us and met all of our needs. All members of the staff we interacted with were professional and friendly.

  • 4
    « Good for the price »

    I would stay here again. This chain is one of the older ones, but they keep them quite current. The location is great for traveling as it is right off 81. I did mention at checkout that the carpet did not look well vacuumed. I like the rewards program that the Best Western has. The bed was comfortable and the bathroom was very clean.

    5
    « Another satisfied customer »

    i love the Best Western. this hotel was nice and quiet during my stay. the only drawback was the location. i road pass the hotel twice and it was all the way in the rear from the main road. Keep up the good work.

    5
    « Wonderful, quiet get away in the middle of everything »

    I lived near this hotel for 15 years and didn't realize it was there. When we went to the hotel it took a minute because it is at the END of the driveway hidden away like a gem. It is hard to believe a place could be so quiet and be that close to Midlothian and Robious. The staff were friendly, caring, and professional. The room and bathroom were very clean and well apppointed. We had a lovely stress free stay and I'll certainly be staying their again when we visit Richmond in the future!

    5
    « Awesome!!! »

    On our many road trips this is one of the best hotel/motel we have stayed at. Set back of the main road this is a lovely and quaint motel. Quietly elegant. The staff are extremely professional and friendly. The room was huge with a king bed. Exceptionally clean and well appointed. There was no noticeable noise from anywhere in the motel. Breakfast was very good. Wifi was fast. Highly recommend. Two thumbs up!!!

    5
    « LOVED IT »

    Always try to stay at Best Western. Service is excellent and very reasonably priced for the most part. The rooms were clean and modern and the breakfast was outstanding. Would definitely recommend this hotel and Best Western in general to those looking for a reasonably priced hotel.

    5
    « After 2 months on West Coast of Florida, Richmond VA is one of our waypoints driving back home in Canada. »

    This year we have decided to look for an other hotel, and fortunately, we have discovered ''Best Western Plus Goverenor's In''. This hotel resort has to be discovered by all travelers who want to find something different and unique.

    5
    « Happy with my Stay »

    My husband and I stay in Richmond at least twice a year. We have assemblies that we attend. We stay at the Best Western Plus every time we are in Richmond. Staff are very friendly and the hotel is very clean. We have never had any problems there.

    4
    « Clean, Neat, and Quiet. »

    The room was clean, neat, and quiet. The staff was kind and helpful. Very good value for the room. Breakfast was very good...eggs, bacon, sausage, waffles, pancakes, fruit, cereal, etc...and the coffee was fine. Pillows squished down to nothingness...thankfully they had 3 per person. Mattress was average. Through the wall HVAC was a little noisy but normal for that kind of system and it operated well. Plenty of restaurants and shopping close by.

    4
    « Nice staff »

    Clean, nice staff, location was a little confusing to find but it offered privacy, good breakfast. Staff gave just the right amount of customer service whic was great because I don't like being pestered when I pay for relaxation. If I'm in the area again I will look them up.

    4
    « Great stay »

    This was an older hotel that reminded me of a castle. Very quiet, staff was friendly and went out of their way. The only thing I noticed was need a little TLC, I'd definitely stay again. Hotel a little hard to find sits behind all the buildings in a shopping plaza.

  • 5
    « great and relaxing »

    Staff was very helpful and the room very clean and comfortable. Had issues with the TV, but it was an easy fix thanks to Wil. Have observed the staff works together. A great thanks to Wil, for his support! Breakfast is great and the breakfast staff makes sure the guest needs are taken care of.

    3
    « And ..., There Is A Night Club Attached ! »

    This property felt a bit dated, but our overnight stay was fine. Be aware that there is a relatively popular night club attached to the property. We were warned, so requested a room "away" from the club. (I understand things can get a bit noisy some nights). Things did get wound up while we were there with lots of clubbers, but we couldn't hear them in our room Likely want to be in your room a little early to secure a decent parking spot on weekend nights due to the club crowd.

    4
    « Ok hotel not quite worth the price »

    Very good breakfast but the rooms seem to be a little out of date for the price point. There was peeling wallpaper in the room. The staff was very friendly and helpful. The area it is located in and the outdated rooms make this hotel over priced.

    4
    « great hotel for short stay »

    We had a block of rooms for a soccer tournament and the hotel was very accommodating, even when I had to cancel one night at the last minute and wasn't charged. The hotel itself has character built by the previous owner and has a castle/medieval look, but with all the amenities. We had a mini fridge, microwave, safe, coffee maker and hairdryer in the room - everything one would expect, but the rooms did seem a little dark because of the brown bedding, dark wood desk, armoire, black desk chair, and wooden coffered ceiling. The breakfast had hot (egg patties, sausage, bacon, biscuits, gravy, grits, two waffle makers) as well continental items (pastries, bagels, cereal, granola) and beverages. The staff was very friendly and helpful. They showed Southern hospitality for sure. The grounds and event rooms had more potential than what they showed which is a shame because they could do a lot with the place.

    3
    « compliment for Employee »

    Tina, the night clerk, went above and beyond to help me locate the hotel after I had been given wrong directions by MapQuest. When I arrived she had a big smile waiting for me. After a very long and frustrating day, Tina was the bright star! She is the kind of employee that can change the mood of the day. Kudos to Tina!

    5
    « Great Place to Stay »

    First of all, I am a planner. I enjoy researching and "getting the best bang for our buck" BUT I like clean rooms, to be comfortable and have everything I need as well. We were in town for the weekend to go to a lacrosse tournament. I was alone with my mom and two boys. One of my boys has epilepsy so it is imperative that he gets a good night sleep. I called ahead and booked a two queen suite. Called back to make sure we had a quiet room. Called back again because I noticed the rooms were divided but did not have a door (through pictures other reviewers posted). Each time the staff was patient and never made me feel like a pain in their neck. One staff person even suggested she have the maintenance man measure the door between the two rooms and then would call me back. She did with such kindness. The rooms are huge! The sitting area was so big we were able to fit a queen size air mattress between the couch and the far side of the room with room left over, PLUS still have a sitting area on the other side. I bought a $5 spring loaded curtain rod (up to 48") and a $8 black out curtain and placed it in the door opening between the rooms. It worked perfectly! Appliances worked well. The small refrigerator and microwave were convenient as I brought meals to warm up knowing the boys would be exhausted from playing in their games. The couch bed was decent to sleep on and looked brand-new. The beds themselves were very comfortable. Breakfast was great with a variety of selections and something for everyone. You will be full when you leave. Penny the attendant was wonderful! The place isn't fancy but has the conveniences we needed. It was quiet, clean, and comfortable. This momma was extremely satisfied!

    5
    « Excellent »

    The hotel was very nice and clean. The front desk was very helpful and courteously, including the people that cleaned our room. We were very happy we choose this hotel and it was very close to all the places we visited.

    5
    « Clean and Outstanding Customer service. »

    We stayed for a Lacrosse showcase over the weekend. I recommend this Inn. It is very clean and we experienced an employee, Mark who works in the breakfast area who demonstrated outstanding service and was very accommodating. He definitely went out of his normal duties to help us out. My hats of to this fine gentleman!

    5
    « So clean and well kept! »

    This hotel looks like a brick castle! Room was so Clean and hotel was perfect for our overnight stay. The breakfast they serve was good and the atmosphere was cozy. The attendant there was so nice and kept the eating area so clean. We will stay here again, especially with the great rate we got.

    4
    « Quiet clean comfortable and convenient, with very friendly staff »

    We had a retirement reception to attend on a Sunday evening, and so to avoid returning home in the dark, we spent the night here. Had a very large room on the top floor with 2 queen beds. Everything was very clean, the beds were comfortable, and the room was so far off the highway, we heard no traffic noise. It's near shopping, and many restaurants. Just a short distance to the Parkway to go rapidly anywhere in the city. Nice breakfast, and the young man attending the room was outstanding---very pleasant, welcoming and efficient. When he was not checking breakfast supply items, he was restocking, or wiping down tables, and cleaning up any trash left behind. The cleaning staff and front desk were equally as pleasant and helpful. Definitely where I'll stay when I return to the Richmond area.

  • 4
    « "Nice stay" »

    We really enjoyed our first stay at this hotel.We needed a location close to our family in Bon Air and this fit the bill very well. We found that everyone working at the hotel to be very friendly. The breakfast was also well done.

    5
    « Great Pet Friendly Hotel »

    This was a very clean and Ultra-Friendly property. Lots to choose from for restaurants close by. Had a very nice stay and Velcro our dog really liked it too!!!! Fresh coffee in the morning and truly all staff went out of their way for us. Will definitely highly recommend!!!!

    4
    « Nice »

    Nice. Good breakfast. Very pretty. Was only there for one night due to location of hotel. the exterior was very pretty.I especially enjoyed the variety of items at the breakfast . they had many toppings for breakfast and a great selection.

    5
    « Only one »

    Thank God they had some rooms still. Coming from Illinois on a Friday night and didn't think about football games in the area. Every hotel from Charleston West Virginia to Charlottesville Virginia was sold out. Found 1 room in Lewisburg at sleep Inn for 289 bucks a night. All gouging because of the football game. May they all rot in hell. This hotel however was great clean met for a grown up. Modern Hotel recommend highly. Staff was friendly and only so helpful.

    5
    « Great hotel highly recommend it »

    I checked in around 6:30p.m I noticed it was a busy night there seemed to be a party on the first floor. And the front desk girl (Christina) was busy but she was very kind and helpful when I got to the desk to check in. I asked her if I could be away from party and she was very accommodating with that she offered to put me either on the 3rd floor or in the building behind the lobby one. I asked her what rooms look the best and she described what the rooms look like individually and she described the other buildings room so beautifully that's the room I wanted and she was right the room was amazing I loved the brick and stone walls and the entrances to the room. I highly recommend this hotel

    5
    « Plush hotel »

    Loved the brick design of the building, beautiful plush hotel, with very comfy bed, quiet, clean and very friendly check in/out service! Would love to come back and stay a week and check out the sites!

    3
    « A decent hotel »

    This Best Western is pretty good overall. Clean; good breakfast; plenty of parking space. Close to restaurants, gas stations, Walmart. Comfortable beds; refrigerator; microwave oven; working desk. Very friendly and helpful staff.

    5
    « Perfect for me »

    I am on the road over 100 nights a year for business. I want a clean comfortable room close to my business accounts. That would be Best Western Governor's Inn when I'm in Richmond, VA. Classy place with character, gym, pool, and great breakfast too. What else could you want? Did I mention outstanding service? They have that as well.

    5
    « For the price. Awesome!!! »

    Made a trip to house search due to job relocation. Hotel is conveniently located, clean, and had some charm in the second building. Breakfast was include was a nice touch. Would definitely recommend if looking for something inexpensive but nice.

    4
    « Nice rooms, friendly service and a fine complimentary breakfast »

    Our two night stay was very good. We arrived very late at night, but a front desk person was there to great us in a warm and friendly way, which is the attitude of every staff encounter we had. The room was spacious and the beds comfortable, though there was only one upholstered chair in the room in spite of much spare room. The bathroom was clean and modern. The big surprise was the very good quality of the complimentary breakfast with more options than usual and different egg and breakfast meat offerings each day. If you are looking for a moderately priced room, this is definitely a hotel to consider.

  • 5
    « Hotel stay for NASCAR event »

    Great hotel about 15 minutes from the track. Friendly staff. Rooms are great value for the money, they do have room airconditioners vs central air. It is an older hotel but well maintained. We were in the original building this time. They do have a free breakfast in the mornings.

    5
    « Everything we needed was available including a complimentary, delicious, hot breakfast! »

    My husband and I were in Richmond visiting my son and his girlfriend. I searched long and hard for a hotel in the area where they live. Took a chance on this hotel and glad we did. The amenities were good- location was perfect- and the price was right! Very pleasant staff, clean rooms- actually the whole property was well maintained. The room was comfy. Extra pillows and blankets- self controlled A/C which always helps with a restful nights sleep!

    5
    « nicest staff of eleven best westerns I have stayed in the last five months »

    The person (Wilbert)at the front desk when we checked in on September 13 was helpful, competent, friendly and nice to my daughter, granddaughter, her baby and me that evening. The rooms were spacious and clean, the beds comfortable and the bath was fine. The next morning the breakfast was well stocked, the food hot and delicious, the person in charge of the dining area, Mark, was very helpful to my family making sure we had everything we needed. My daughter was able work out in the exercise room. When we left the lady at the front desk (Carina)was very polite and helpful. This was the best service at a Best Western I have had. We plan to stay in this hotel when we are back in the area visiting our relatives.

    5
    « Lots of character »

    Had to stay here during home construction from trees falling on my house, so stayed 49 days. This hotel has alot of stone and brick work that make it extremely pretty. All employees are very polite and professional. Landscaping around the kidney shape pool is very peaceful. The deluxe king suite is large and spacious, especially comfortable for a long stay.

    5
    « Nice Place Make sure you ask about handicap rooms »

    Not all rooms have elevator access. The desk associate quickly offered us a room on the first floor of the main building when I told her we needed access to a room that didn't have stairs. The room was great and you could not hear much exterior noise which made for a restful nights sleep.

    4
    « Hidden Gem on Race Weekend »

    This hotel was available on race weekend and rated well. It's an older hotel but the rooms are immaculate and the staff was extremely friendly. My only gripe was there was no blackout curtains, just the sheer drapes. Not a deal breaker unless you want to sleep in. The breakfast was hearty and bottomless. Eggs, sausage links, sausage gravy and all the other accoutrements. The stonework lends an air of aristocracy to the south side of Richmond. We will definitely return.

    4
    « Best Western Governers Inn »

    The hotel exterior is like no other Best Western, very impressed with the detailed exterior. Rooms were clean and had detailed wood work. Staff was very helpful, and rooms were clean and functioned like they should.

    5
    « Couldn't Ask For a More Comfortable Stay »

    I booked this hotel so I had a place to stay after the NASCAR race on Saturday night. I didn't really see any pictures at booking, but with their AAA rate, got a pretty good deal for a King Suite, that matched what some hotels wanted just for a regular double room because of race weekend. The staff at the front desk were extremely helpful, and nice. Upon walking into the lobby, I knew I picked the right place. It seemed classy, clean, and well kept. Check in was a breeze. Our room was in the first building we passed coming in (there are two buildings, the lobby is clearly marked in the second building). The hallway to our room was nice, but once we got to our room we were extremely pleased. The room was cleaned, and had more space than we could have asked for. The pillows weren't the "cheap hotel pillows" I was used to. The bed was comfortable. And the temperature was perfect considering how warm and humid it was outside. It was a fantastic nights sleep after the race, I actually wish I could have stayed longer, because the room was so cozy and home-like. If I come back to Richmond, I will ABSOLUTELY stay here again. P.S. This hotel is on a stretch of road where there is literally everything. Supermarkets, every fast food chain you could think of, Krispy Kreme, and also quick access to toll road to Richmond. 5 stars and A+ to this hotel.

    3
    « Showing Age »

    Located at end of "hotel strip" so not too close to many restaurants. Beach very nice and clean. Rooms are showing their age. Employees pleasant but not too knowledgeable. Our room didn't face ocean but we got a pretty low rate.

    4
    « Visit to attend wedding »

    The room was adequate. Didn't like being in a building on the second floor without an elevator (only main building has an elevator). Staff were pleasant. People in room next to us were noisy. Was convenient to wedding venue. Liked that the 2 beds were queen and not doubles.

  • 4
    « Labor Day Stay »

    Visiting family in the Richmond area each year, this is the hotel of my choice. Location is good, access is good and the hotel is clean and quiet. Breakfast could use a little work on the flow of things but the quality of the different food items is very adequate. Check in and check out is quick and easy making my stay comfortable and stress free.

    4
    « Richmond, VA »

    I have stayed at many Best Western Hotels over the past years and most of them have been very nice. This one in Richmond, VA was very nice. Room was quite large and comfortable. Room was clean and "quiet". I requested a room on the upper floor at the end of a hallway so I would have less of a chance of noisy neighbors! I have had this problem before but not this time!

    5
    « A little dated but I love this place. »

    I stay in a lot of hotels. 5 days a week worth. This hotel shows its age well. The rooms are always clean and if there's an issue they are quick to help. My morning check- ins are always greeted with a smile from Carina. She is the reason I'm a regular. Keep up the good work.

    3
    « Clean but old and outdated. »

    Front desk staff wasn't terribly friendly. The hotel is really outdated but it is clean and that was more important to us. The room was huge. The bed was comfortable. Good water pressure in the shower. Huge parking lot. The location is okay but not terribly convenient to downtown; however, for the price, not bad. It had a good breakfast though the eating area got crowded fast.

    5
    « Awesome room and relaxing »

    We were attending a baptism so we reserved for two nights. The room was clean and cozy. Breakfast is included and we enjoyed it. Most of all the biscuits was delicious that we highly recommend. I am not a big breakfast person but this place offered delicious pancake yogurt. My 10 yrs old girl loved it!

    3
    « Okay, not great »

    It was clean, so kudos to the housekeeping staff. But, it's old and needs renovation. It's a little hard to find, and there are 2 buildings there. I was dropped off at the wrong building after dark, and got in with no problem because they hadn't activated the locks on the doors which are supposed to restrict access to guests with keys. I had to call the front desk from my cell phone because I couldn't find it from the signage in the 2nd building. The beds were functional, but not that comfortable. The window AC was functional but noisy, turning on and shutting off every few minutes. And the building had a scent of moisture throughout, covered up by air fresheners.

    5
    « Best Place for the Price to Stay in Richmond »

    This motel is run like a well-oiled machine. The staff are courteous and efficient, the rooms are clean and spacious and the continental breakfast is superb for a continental breakfast. The breakfast area is run by a sweet little woman that constantly cleans and puts out fresh food. You could eat off the floors, if they weren't carpeted! Great place to stay and the price is right!

    5
    « Great Stopover Spot »

    Stayed with the family while traveling through. Great stay and price. Safe and convenient. About 20 minutes outside downtown Richmond, but very easy to get to and in between the city and the zoo. Staff was all smiles and very helpful. Room was clean and had a great "castle" feel to it with rock walls and dark wood on the ceiling. It was comfortable and fun. A good departure from the typical bland hotel. Pool was very clean and well kept. Overall kids and parents very happy with this hotel. Thank you!

    3
    « Good, ok hotel with lousy Breakfast »

    This is a good, average, OK hotel with huge rooms, fridge, coffee machine, good beds, great towels, good housekeeping but.......the worst breakfast I have ever had. It was plastic food with plastic cutlery and styrofoam cups. The coffee is dreadful, the food is awful. There was a pool and gym, but we did not visit. The receptionist was helpful and the cookies in the reception were good. Parking is plentiful. The location is easy to find and access from the Turnpike is also easy.

    5
    « third stay »

    I found that there were some improvements, since our last stay... The breakfast servings tasted much better... The staff was very helpful, especially a part-time clerk, Tina... Her knowledge of the area was a great help to me.. The rooms were cleaner and were cleaned each day and everything was in place... The lobby was cleaner. The only thing I didnt like was that there were no coffee creamers at night and that was immediately rectified by Tina...I usually dont try to blow up what a worker does, but she was on the job... I had asked another clerk for creamers on another night and didnt see any, later when i came back down to the first floor.Also, I dont know what was happening with the door keys, but they lost their code several times...They were not near any magnets or batteries All IN All... we had a great stay

  • 4
    « Comfortable, quiet, and a good value, but not without its idiosynchrocies »

    Don't be chintzy with coffee cups at breakfast. Small Styrofoam coffee cups are a definite fail. Coffee tastes awful in Styrofoam, and small size means guests need to use many of them, or have to continually get up or return to breakfast area to refill. Vending on main floor only. Need diet sodas in vending; not simply one machine with a canned diet soda, especially when that machine has redundant soda offerings of other machines. Guests prefer bottles for the cleanliness standpoint. Main building layout is a bit bizarre. If one goes to the end of the third floor where there is supposedly ice and vending, one must then go down to the stairs to the second floor to get ice. Want a soda? Need to go to ground floor, but can't get there by stairs as they only exit to the outdoors. Must use elevator instead.

    5
    « This place is great! »

    The room is very clean. The staff is friendly and helpful. Lori, the manager was very accommodating. The complementary breakfast was fantastic. We will definitely stay here again. The machines in the fitness center are up to date. The pool area was very clean and pretty. The flowers add a great touch.

    5
    « Quaint & Comfortable »

    This is a great place to stay. Quiet, convenient and a great staff! Great rates for group bookings (i.e, family reunion). Clean and cozy. I must compliment the General Manager, Lori Gantz-Shelton. From our first contact, Lori, handled all my questions and concerns in a professional and expeditious manner in reserving blocked rooms for our family reunion. Her personality is very engaging and I could not hardly wait to meet her face-to-face. Lori is a treasure!

    4
    « Great little hotel for the price »

    We came to Richmond to visit our family and meet our new born nephew. We have a 3 year old dog who travels with us frequently, so we considered the Best Western Plus as they were listed as a dog friendly hotel. The pet fee is a reasonable $20 per night. We were satisfied with the cleanliness and comfort of the room. The hotel is nothing extraordinary, but it met all of our needs. We will definitely consider using this hotel again if we need a place to stay in the Richmond area. Side note: The hotel seems to be recently renovated on the inside, however noise travels throughout it. We had issues with noise at all hours of the night.

    5
    « Great stay! »

    Great stay on our way to Florida. Interesting architecture of brick and stone. Staff were terrific and accommodating. Room was attractive, clean and fully equipped, with mini fridge, microwave, coffee pot. My husband loved the large flat screen t.v. Breakfast was adequate. I would return when in the area.

    4
    « Comfortable and clean »

    Room is very comfortable , nice size, staff very nice and accommodating , the breakfast room is large and beautifully done, it looks like anyone's home dinning room! The food is pretty good! There's a pool that we can see from my room it looks nice but we didn't go in

    5
    « Awesome »

    Good staff , Great Break Fast , Spacious rooms, and great location , restaurants are near by . Looks like old building, here and there odor smell but rest everything is great I certainly recommend to my friends

    5
    « Excellent stopover right off the I 95 »

    Stopped here for one night after driving for 11 hours. The room was clean, the beds comfortable and the breakfast was adequate. It is quiet and the staff is very helpful and friendly. I did not go to the local attractions, but this hotel seems well situated if you want to spend a couple of days in Richmond to see the sights. There is an outdoor pool, but we did not use it. If you have trouble walking, ask for a room on the main floor in the front building because there are no elevators. We had to climb up a long flight of stairs to the second floor with our luggage. Not a problem for us, but I can see this being an issue for the elderly and infirm. The front building is connected to the breakfast room and the main lobby. The back building is just behind it, but to access the main building you will have to walk outside.

    5
    « Over night stay »

    Very nice hotel. Room was clean and neat For an older hotel one would never know. Well kept property. One of the cleanest swimming pools I have seen in a hotel. Price was a bargain. Booked though Trip Adviser. Looking for a nice place to stay without breaking the bank. This is it

    3
    « Great Service »

    Customer service was great from everyone I encountered throughout the experience; However; Room quality poor, drab and very dusty but not horrible. The outside lighting was dim and the room was very dusty.

  • 4
    « clean rooms »

    my family enjoyed the stay the pool was nice the rooms where very clean and comfortable but a little on the small side. we had a nice overall experience and will be back soon maybe just for me and my husband wish that it had onsite washer and dryers

    5
    « Wonderful family stay for the road-weary clan »

    This hotel was extraordinarily clean, unique, and (most-importantly) priced. I booked ahead at the government rate after seeing the positive reviews on Trip Advisor. The hotel is positioned back off the main road and tucked away, which is excellent from a standpoint of both noise and security. I also enjoyed the brick architecture, it was a fun place to stay and the kids got a kick out of it. The attendants at the breakfast area were super attentive and very nice, greeting people with genuine smiles and offers to help them out. The front desk clerk, Maryanne, was very friendly and warm. The room was positively huge and ultra clean. The blackout curtains were the best I have ever seen, I was able to get the room almost pitch black even in the brightest sun. If you find yourself needing a place to stay in Richmond, this is it, look no further!

    5
    « Comfortable and Unique »

    The king size bed was so comfy. I love the castle like feel. The breakfast had a lot to choose from. The staff was very friendly and helpful. The pool is nice, just wish they had an indoor pool for rainy days. We will be staying here our next trip here.

    4
    « Nice Stay. »

    Friendly and accommodating staff. Rooms were clean, but could benefit from a little decor update. Front desk honored my request to be in the back, on the end and away from the noise. Parking lot well lit and free!

    3
    « Clean but impersonal hotel »

    Greeted by friendly staff, this hotel is perfect for staying one night while travelling. It's kind of uninspiring, and mostly due to the location (on a turnpike). They've tried to make it more homely with planting etcetera which is great. They have a pool as well as a small gym with a few machines. The overall impression is that this is a CLEAN hotel with slightly tired looking rooms. We went for a nice dinner in Richmond for the evening, and with two toll stations to and from the city, it wasn't the most convenient place to stay if you wanted to go to Richmond. But ok if you're on your way south!

    4
    « enjoyed my stay »

    Just about what i expected. Best western is my franchise of choice when it comes to lodging and this one was great. Staff was good , room was clean. Its a little pricy for me but its worth it for the quility. I wish the pool was indoor and heated because it was a little cold for me and too much clorine burnt my eyes. But overall very nice i reccomend it

    5
    « Great Stay »

    The room was clean and the staff were friendly. We were in the back building which did not have an elevator. This was not an issue for us. Only down was the internet was spotty. I would definitely stay at this Best Western again though.

    5
    « Great hotel !! »

    We were recently in the area for a lacrosse tournament. The hotel is in a great location for being able to get to the fields, and a short distance from the Short Pump shopping area. The room was spacious and very clean. My daughter and I had one of the best night sleeps. The mattress were perfect. We had a good size fridge & microwave in the room. I was impressed that all of the hotels outside doors needed a keycard at all times to enter. Many hotels I have stayed in only require a keycard after 9pm. The breakfast was top notch, there was something for everyone from bacon to waffles, to yogurt and fresh fruit. The staff kept the food filled, and the room spotless. There is an outside pool, but we didn't get a chance to use it, it looked very clean & inviting. We are definitely on planning on staying here next June & July for another tournament. I almost don't want to tell everyone about this gem of a hotel for fear everyone will want to stay here. Great experience, can't wait to come back.

    5
    « Awesome stay »

    Cannot complain about anything, very large clean room, amazing castle decor, great value for the price, we we're only stopping for the night on our way home from Florida, which we had more time to enjoy the stay, free breakfast was excellent

    4
    « Elegant buildings and landscaping but- - - - »

    They have a sign out on the main road but there's a car "pool" wash that hides the building and the area look like a dump till you turn into the driveway then you're looking at Williamsburg Governor's palace type buildings! I paid over $100 for the room. It was big but still the A/C was on same side as beds (not on side with desk and Tv. So--we slept with cold air blowing on our faces/heads all night! The breakfast was OK but nothing special. The bathroom had the sink outside the bathroom and we didn't appreciate that as we like privacy when brushing teeth and doing personal things (our 9yr old granddaughter traveled with us) I think for that money and all the fancy building/grounds they should have a complete bathroom and A/c that doesn't blow on your head all night!

  • 5
    « had a very good time »

    To me this is a great place to stay. It was secluded. It had everything you would want in a hotel. My room was spacious and clean. In the entrance coming to the Hotel, it had a car wash. I dropped my car off to have it detailed and went back to the hotel. They called me when it was ready for pick-up. If I were to come back to Richmond, Va. I would stay at this Hotel.

    5
    « Nice clean rooms »

    Great hotel with clean big rooms and comfy beds. I was only there a short overnight for a business trip with my husband but the breakfast was perfect too. The hotel was very interesting looking on the outside as well.

    4
    « Neat place »

    Over night stop on the way north. Such a cool hotel! My kids loved staying in a "Castle"! Rooms were clean and breakfast was excellent. I do wish they served bacon. This a non-smoking facility. Thumbs up for that! It's a bit hard to find the entrance and is located behind the Car Pool car wash. Look for that and you will find you turn. You have to go to the back of the lot to find the lobby. There are signs. The pool opens and closes at 9am and 9pm. I arrived there two minutes too late but It looks like a nice pool. There is a gym that also closes at 9 and opens at 6:30. No food or drinks are allowed. Really? No water bottle for running on the treadmill?

    5
    « Returning clients »

    Quite happy with our stay, we no longer look for another hotel when we are in the jRichmond area, we specifically go to the Best western Governors Inn. There is never a debate about this, we just make reservations and go. we like this hotel very much and it says a lot, when we dont' even look around for another anymore, saves time and money. Staff are pleasant, and happy to serve us. Happy to inform us of any upcoming events, not only in the hotel, but in the Richmond area as well. Quite happy

    4
    « Very pleased, will stay again »

    Was not sure what I was getting when I Pricelined this, but my expectations were exceeded. Staff was very helpful. Hotel has a lot of character. Needs updating but everything was clean. Breakfast was good. Yes there's a trailer park behind it but i never felt unsafe or anything. This was very convenient for us for a lacrosse tournament at River City Sportsplex, would stay again. Convenient to everything you need (restaurants, supermarkets, etc).

    4
    « Our Stay »

    I love the fortress / castle appearance of this hotel. The staff was courteous and helpful, but they need to work on getting people away from the windows next to the stairs on the 2nd floor. There was too much loud chatter that disturbed our evening.

    4
    « Good hotel; will stay again »

    i've stayed here before. it's well kept and the bed is so comfortable. express check-in makes things easy. there are lots of restaurants on Midlothian Turnpike such as Carrabas, Olive Garden, other fast food places too

    4
    « nice stay »

    the hotel staff were very kind. The rooms were nice size. We had an accessible room that worked, except the bathroom door was very awkward and hard to manage. The beds themselves were comfortable, but the pillows were terrible.

    4
    « great customer service »

    We had a 2 night reservation and on the first night we had a late start, stuck in traffic, and multiple stops on our way to Virginia. I called to see how late we could check in and we were told midnight. We knew we would not make it there in time so I explained what was going on and they told us to check in anytime. We arrived a little after 1:30am and the desk clerk was super nice. She also grabbed a pack n play for my 1 year old to sleep in. The room was clean and the breakfast was self serve but had a waffle maker, lots of muffins, breads, etc to pick from, along with hot foods like eggs, sausage, and french toast. The standard late check out at 12pm also helped as we had late nights visiting family in the area. The hotel was clean in the other parts. unfortunately we did not get a chance to use the outdoor pool as we forgot the bathing suits.

    4
    « Highly impressed »

    Our daughter will be attending VCU (which is about 8 miles from this hotel) so I wanted to have a hotel or two that I knew would meet our expectations that we could stay in during her college years. After reading such great reviews and seeing that their price was so reasonable, I decided to try Best Western Plus Governor's Inn in Richmond during my daughter's orientation. Admittedly, it is not close to downtown or the college but is not a bad drive and the savings over downtown prices make it worth the drive. There are a ton of places to eat around this hotel--anything from Olive Garden to Cook Out and Panera. Food stores and places like Petco and Hobbytown USA are also around. It is set back from the road a bit. It has a car wash in front of it, a restaurant that could use an update beside it and a trailer park behind trees behind it, but that's pretty much par for the course for hotels in this city and there are plenty of really nice shopping areas and even neighborhoods near it. I felt completely safe driving to it and staying it while along with my two other daughters. The grounds of the Best Western itself were very nice. They have an outdoor pool that my kids loved since it was 95 degrees outside. The pool is small so I can see it being crowded on a weekend perhaps and, unfortunately, a rundown wooden fence separates the carwash and the the pool area, but they have lovely potted plants, new tables and chairs and again, on a hot day in the city, just having a pool is a plus. It was super quiet during the week and my girls adored using it to cool off. There are two buildings for this hotel. One is the main hotel that has the lobby and offers the breakfast dining room and the rooms, although they use to allow smoking, no longer do and they are all nicely renovated. The second building is smaller and some rooms are right on the pool deck level so you could have pool chairs up against your window but the rooms are super neat looking with brick and stone walls and wood on the ceiling. You have to go across a small parking lot and into the second building and through that one to get to the pool. Like wise, if you stay in the second building/pool building, you'll have to cross the parking lot and go through the main hotel to get to breakfast. The first room we checked into in the main hotel--#212--smelled like smoke. I was not sure if it was residual from the previous years of allowing smoking or if someone using the room before us had lit up. I went right down to the front desk and they were extremely apologetic and immediately moved us to room #321 which was perfection. It smelled fresh and clean, was spotless and yes, I even took off the six layers of comforters, sheets, mattress pads and the zippered bag to look at the mattress and boxspring and they were pristine white and perfect. We have paid twice as much (or more!) for rooms half as clean. A mini frige and freezer, microwave and coffee pot were nice to have and a large flat screen tv was great for late night viewing. A comfy chair and large desk (and free wifi), a sink vanity in the room and another counter, toilet and bathtub with shower inside the bathroom completes the room. A FREE hot breakfast is available 7 days a week and is simply incredible. I have never had a free spread like that at a hotel. It was HUGE and had something for everyone. Dairy free and gluten free options are even available upon request. I highly suggest having breakfast there. The staff was working hard and came out every other minute to refresh supplies and wipe counters and tables. A lovely dining room with a fireplace and large screen tv playing the news made for a very enjoyable start to our day. Lots of brick, archways, and metal gives even the main hotel a very cool castle like feel that I really enjoyed--it was a refreshing break away from the traditional hotel feel. The staff were all incredible, super nice and always smiling. My daughters did not want to leave and my ten-year-old even teared up when we checked out. What you get for the price can not be beat and we will definitely be returning during our college visits for our oldest daughter.

  • 4
    « Friendly and Helpful -"Penny" »

    Penny is very friendly and cheerful. She does a fantastic job of making you feel welcome in the breakfast room. I would stay again because the rooms are quiet, peaceful, and accommodating staff. I recommend this hotel location to other travelers.

    4
    « Great week stay »

    We were first in the building with no elevator but they switched us over since it was me my mom and three boys ages 4,2 and 10 months. The stairs were just too dangerous for them. The rooms were great! Service always with a smile! The ladies at the breakfast were a delight to talk to and served above and beyond! Also the cleaning service ladies were awesome as well as one young man helped us move between rooms.

    5
    « quality of stay »

    clean, comfortable, good location, breakfast was not elaborate but you will get your carbs and save from going out to buy one. i would definitely stay here again and the price was way under the other hotels in the area

    5
    « Great Experience »

    We used this hotel 3 years ago for our daughter's wedding. They graciously allowed us to use a room for a family gathering so we came back. This time the breakfast room attendant, Penny, was friendly, efficient and truly cared about what she was doing. It was the best experience we've ever had in a hotel that served breakfast. Room was very spacious and quiet.

    5
    « A great place to stay! »

    After a really bad experience with Days Inn down the street, Best Western was a warm welcoming light at the end of the tunnel. The staff, Damien and Tina, was phenomenal!! Extremely warm and sympathetic to our earlier experience, and the fact we had driven 159 miles, they ensured us as soon as there was a cancellation for the evening they would let us know....which they did. The same could be said regarding each shift following Damien and Tina, they made you feel like you were family and they really cared. We checked into a nightmare on 6/17 at 7:30 PM, but before 11 PM, we were comfortably settled in one of the best stays I've had in Richmond. The room was fresh and clean, the linen was visually clean and had a fresh sent! The air quality in the room was fantastic! The breakfast experience was wonderful! The total opposite of what I experienced earlier. I would most definitely recommend the Best Western Plus Governor's Inn on Midlothian to friends, family, anybody. You can't go wrong.

    4
    « Great for the price and location! »

    Best Western Plus Govenor's Inn was a great stay for the price and location in Richmond, VA. The breakfast varied during the week and was delicious, hot, and the staff are extremely helpful! Rooms were clean, air conditioning was perfect.

    5
    « One of best Plus Best Westerns »

    The property is well groomed. Staff and rooms are very well maintained. As a professional road warrior believe me I know the difference between saying what your hotel provides and providing it. This place does!.

    5
    « Great stay »

    We really liked this hotel and plan on staying here whenever we visit our family in Richmond, Va. The hotel was clean and staff were very pleasant and polite. The room was clean. Check in and check out was quick and hassle free. The hallways were free of noise. Will have to try the free breakfast and the pool the next time we stay.

    5
    « Great Service »

    The staff was excellent and the breakfast was awesome! The rooms were nice and clean. Anything that we asked for was provided in minutes, It was located around a lot of shopping areas and restaurants which was a plus!

    5
    « great hotel »

    I have stayed at this hotel many nights and will continue to do so, they make everything so easy from check in to check out and its always a pleasant quite stay whenever I stay here and always at a great priced.

  • 5
    « Stopover in Richmond, VA »

    The location is ideal if visiting Richmond; close and easy to drive too. The staff is friendly and very helpful, especially Damien and Ya El and Penny; they made our stay memorable. The accommodations are modern with an activity room to work out and a swimming pool to take a relaxing plunge at the end of the day. Best of all if free breakfast. Would highly recommend this motel as a stopover if you're traveling through or visiting the city.

    5
    « Great hotel, great value »

    We were in Richmond to visit friends and sightsee for a weekend. The hotel was a great location for our stay. The rooms are large, comfortable, and nice décor. The beds were comfortable and the bathroom a very nice size with an awesome shower. We would definitely stay here again and highly recommend.

    5
    « Nice place...easy to get to. »

    Great rooms but the best was the breakfast. I usually skip breakfast as it it usually very poor. I am glad that I got up for this one. Waffles, fresh fruit, cereal, eggs, hashbrowns. Nice pool and plenty of parking.

    3
    « Stinky Room »

    We were paying for 5 rooms for a wedding party. Our room with the king size bed had a bad smell in the room. They gave us another room on the same floor and it smelled better, but it didn't have a king size bed. At check-out I only got a $10 discount on that room. I think it should have been much more than that or even free, because we didn't get a room with a king size bed, which I reserved months ago.

    5
    « Bob H. »

    We were here for a surprise birthday present for my aunt on her ninety celebration. This location is always an enjoyable stay because of the warm, fresh and super selection breakfast as well as clean and workable Exercise Room. The ladies and gentlemen at the Front Desk were always friendly with a positive attitude and most informative Thank you.

    2
    « Call ahead !!! »

    I would suggest to call ahead and make sure there is no party guests on the day of your reservation. There was a wedding party the day we arrived and we were placed on the same floor. These people were rowdy and noise, yes we did complain to the front desk and just ended up calling the cops on the other guests. The cops had to come twice. If you need to relax you might better considering calling ahead and just check with the front desk.

    5
    « Great staff! »

    Took a school trip here with 36 students for 3 nights. Adorna and the staff were extremely helpful and courteous. Students were happy with rooms, which were clean and well-maintained. (one of my pet peeves is shower water pressure, but these showers were great) Breakfast was adequate for a free continental breakfast. The only weird thing is the layout, with separate buildings for different rooms. Our block of rooms was in a different building than the main one that had the dining hall and main lobby. But otherwise, a great hotel with a better staff, and we'll be back if we take another trip in that area!

    4
    « Governors Inn »

    Excellent value and a very positive overall experience. The staff were very outgoing and positive. The room was comfortable and clean. The bathroom was also clean, with a good shower. The location was very co9nvenient for our needs, and to get anywhere around the Richmond area.

    4
    « Super Friendly Staff & Nice Size Room »

    The staff are super friendly and willing to help any way they can. The room is a good size, not spectacular looking, but it is clean. It's also close to so much around and close to highway. Would definitely stay here again.

    3
    « Easy Access »

    We got a room for a week, for my birthday. The room was large, apparently not the norm. I didn't like that we couldn't open the windows because they don't have screens for them, and the ac is loud. But, we bought screen and masking tape and fixed that. The folks were very nice at check in. We were able to get around easily from here. All in all I enjoyed my stay here.

  • 5
    « Nicely done in colonial architecture »

    About ten miles sw of Richmond with very quick and easy access to White House and Museum of Confederacy, Tredegar Iron Works, Canal boat ride, St Johns Church and its very informative "Patrick Henry" rendition, wonderful VMFA, and eastern battlefields. Very nice staff, nice breakfast, very clean and attractive room,lobby,breakfast room, etc.

    5
    « Road Trip »

    Enjoyed our two night stay at this hotel. Great location. Close to downtown Richmond, historical attractions and restaurants. The hotel had a look of a bygone era. The rooms were very comfortable. Would stay at this hotel again. Loved the hot breakfasts.

    4
    « great stay »

    Reserved wheel chair accessible room for my son and I. He is ongoing patient at Richmond VA Hospital. Reservation made easily by phone. Room was large and very well appointed, with fridge, microwave & coffee maker. Able to park conveniently to watch our vehicle. Well lit, secluded parking lot. Hotel staff extremely accomodating. They gave us large list of restaurants in area. Had pizza delivered directly to room, thanks to their recommendation. This hotel also offers a large discount to guests staying there if using the VA Hospital. This was our second stay here. Breakfast was good. Staff kept it well stocked. Coffee available in lobby. Would definitely stay there again. Good job Best Western.

    4
    « Great hotel near Richmond »

    Booking late for a graduation in Lynchburg brought me to The Governors Inn. I had to fly into Richmond and find an easy access to the route to Lynchburg. Governors Inn was a good choice. It's off the main road and the building is surrounded by beautiful brickwork. Ya'El greeted us at the front desk. She was very nice and made us feel right at home! Our room was clean and comfortable. The breakfast, which was included, was plentiful with hot and cold choices. The price was right too! There are many stores and restaurants in the area for dining and necessities.

    5
    « Completely recommended, charming buildings, and easy to navigate to. »

    Absolutely fantastic! Chauna was a complete angel and went above and beyond customer service. Five stars all the way! The rooms are very clean and the hotel is quiet and away from the noise of traffic.

    5
    « Ain't Broken Don't Fix it »

    This property fits hand in glove for what I look for in a overnight stay or an extended stay. Easy to find BUt far enough off the main road to have a quiet peaceful atmosphere. The staff is always helpful and professional, The rooms comfortable and inviting. I traveled over 100 nights last year and every time I came to Richmond this is where I stayed. Close to shopping and restaurants pool breakfast Wi-Fi ;every time I'm stay I know good Lord willing I'm coming back. It just clicks and like my Grand Dad always told me "if it ani't broke don't fix it!" This motel offer true value for you hard earned money.

    5
    « Richmond Castle »

    The architectural design reminds my Wife of castles. The staff is very friendly and Ms Penny keeps the breakfast room clean and well stocked. A delicious free breakfast and made to feel welcome.In this area twice a year and make a point of staying here. Easy to see why its a Plus.

    4
    « Nice stay for NASCAR »

    We recently stayed at the BW Governor's Inn to attend the NASCAR Race in Richmond. The hotel has a much different style than most BW I have stayed at, but it is quaint and has a lot of character. We had seen a few reviews on the overall location and yes, it is next to a mobile home park, but there is a row of trees in between. The hotel was a bit noisy as we were right next to the elevator, but nothing out of the ordinary. The hotel is conveniently located in Midlothian with plenty of typical chain food restaurants nearby. Approx. 20 minute drive to the Richmond International Raceway if you are in town for the event. Overall, great spot to be close to Richmond's attractions yet just outside of town. Would recommend.

    5
    « Great place to stay. »

    Wow, the ladies at the front desk greeted us with a smile and great attitudes from the moment we walked in, what a pleasure it was dealing with them. We had 3 rooms, all of us were very satisfied with the cleanliness and appearance. The lady working the breakfast area, OMG, she was sooo nice and accommodating, an exemplary employee. Great value, great location, quiet.

    4
    « The hotel staff was warm and friendly. Check in was quick and easy, »

    Our room was clean and fresh and ready when we arrived. It was race weekend and they gave us race items. The breakfast was the best one I ever had as a complimentary breakfast. Very good variety and a large breakfast room. Something for everyone. I would definitely stay here again.

  • 1
    « Stinks to high heaven...although, I'm not sure this is the right one. »

    I still can't get the stink out of my brain! Seriously, I would've preferred to have been stuck in a convention of 10 million smokers! The check-in is okay. But HOLY MOTHER! The hallways where your room is and then your own room. ACK! No. Just NO!

    5
    « What a gem »

    I'm so happy that I was turned away from Doubletree where I previously stayed. (See my review. ) I thought I wouldn't need a reservation there since it was a Monday. Wrong. 1 room left. $199. Came here and couldn't be happier. Now, I'm only here only an hour as I'm writing. I was greeted warmly by Ya'el and Tina. The cost was less than half of Doublecash's price. The room is as good, if not better, than theirs. Clean and QUIET. It seems having separate, smaller buildings makes for a peaceful stay. That part I especially like. I stayed at Best Western before the days of Trip Advisor and was always satisfied. I read some reviews after checking in and thought I would write mine. This is before sampling that great breakfast I'm reading about. But after a long drive, it's about the sleep. The breakfast is a bonus. I'm already convinced it will be like everything else. Perfect.

    5
    « Highly recommend this wonderful hotel. »

    Always clean, wonderful hot breakfast, and fantastic staff. I HIGHLY RECOMMEND THIS HOTEL! I've never had any problems staying here, on the contrary I have only had good experiences and I really appreciate the hotel's commitment to providing a quality hotel experience.

    4
    « Good hotel for the price »

    My daughter and I stayed here last month. The hotel was clean but it was 2 separate buildings which was slightly inconvenient. The 2nd building where we stayed did not have an elevator. My daughter's first reaction was that the hotel reminded her of The Shining. There were 3 women's college soccer teams staying there at the same time, and I heard at least 5 of those girls saying the same thing. I didn't see it, but I thought it was worth noting since so many others thought so. The hotel was clean and the beds were comfy. It was great having breakfast in the morning before we got on our way.

    4
    « Good Location and Value »

    We were in the area for a family wedding. The location and price were very good and suited our needs. High winds caused a partial power outage in our rooms. Staff did what they could to make our stay comfortable. The kitchen staff taking care of the buffet was especially attentive and considerate. While the hotel is now a non-smoking facility, you could still notice a faint cigarette smell in some of the rooms, but it wasn't overwhelming.

    3
    « Room Rate Roulette »

    When staying at this hotel, check your rates and any discounts available. The front desk staff, based on my experience, will raise the rates to cover any discount that may be offered, only to lower them giving you the illusion of a discount.

    5
    « Very quiet and convenient »

    We have spent six days in this Best Western. It was very quiet. The complimentary breakfast was better than expected. They had oatmeal, cold cereal, scrambled eggs, bacon or sausage, make your own waffles, and a variety of breads and pastries. The staff was very friendly and helpful. The hotel is within short walking distance to an Olive Garden and a very good pizza place. It is easy to get to and their are lots of stores and restaurants near it. WiFi is free and the speed was good.

    4
    « Very Pleased with the Location and the Property »

    Believe the reviews as this is a great property that is quiet, clean, and very comfortable. Although not a fancy resort or luxury hotel, this is an incredible value for business travel and family travel. The area has tons of dining options available and the property is behind the main road which adds to the quietness frequent travelers desire. The breakfast although typical in this category was hot when needed and cold when desired. Some places treat the complimentary breakfast as an after thought, with hot food getting cold. Not at the Best Western. The staff was great by the way!

    5
    « Best Kept Secret in RVA »

    This place is the best kept secret in Richmond. It is quaint, clean and quiet. Always affordable. The rooms are set up brilliantly for my needs. WiFi is blazing fast. When I travel to the RVA, this is the only place that I stay.

    5
    « Best of Best Western »

    This property was one of the nicest motels we have ever stayed in for this price range. Everything from the exterior appearance to the bathroom was too notch. The interior was immaculate and had been updated to modern amenities and "paint & powder. The free, included breakfast was as good or better than similar motels offer. TV and internet was good quality and fast. The motel sits back off of the highway and is quiet with plenty of free parking. Parking lot was well lighted. This property is well run and is very good value for the price.

  • 5
    « First Class »

    This is a very nice motel in all categories. It is one of the quietest ones I have ever stayed at. It sits back off the road away from noise but close to many different things. The hallway is big enough to drive a car down and the rooms are big too. Lots of TV channels. Great breakfast

    4
    « Clean, affordable and helpful staff »

    A clean, cheap hotel with helpful staff. The staff was always Pleasant, and helpful and smiling. A little dated though and not in the best area though. The rooms were clean, well kept and large. The free breakfast was pretty standard. There is a great coffee roaster 1 mile down the road from the hotel. And that helps.

    5
    « Highly Recommended »

    Beautiful brick buildings. The exterior and interior were built from bricks. The hotel reminded me of old historic buildings from the Civil War or Revolutionary War. This particular Best Western should have been set in a meadow dotted with trees and cows grazing in the pastures instead of a commercial area in a suburb outside Richmond. The rooms were huge and spacious. We stayed in a two-queen bedroom and saw a king-size bedroom. There was plenty of room to spread out whether one was travelling on business or pleasure. Even a couple of children in tow would still be fine. The beds were very comfortable. I had a very good night sleep on clean white crisp sheets with lots of pillows as support. The room was quiet. It was also clean and immaculate. The carpet, however, was showing its age. The bathroom could use some touching up. Some hinges on the bathroom door were rusty and a few tiles had hairline cracks. Lots of white towels, however, were provided. There was a fridge, microwave oven, coffee-maker, and television set. Free WIFI was available although at times, it was slow. There was a desk for work and a comfortable chair to read under a floor lamp. The hallways were unusually wide and bright. Generally, hotel hallways are narrow and dark to hide dust and flaws. Instead, these hallways were bright and welcoming. Breakfast was generous and ample. The food was continually replenished by a cheerful lady. When breakfast came to an end, she even announced the closure of the waffle maker but would leave it alone if a customer wanted to make waffles. Sausages, potato patties, eggs, make-your-own waffles, and a host of breakfast items were available at a large, picturesque, and spotless breakfast room. I almost forgot. Cookies and coffee were available in the lobby. The business center is also there with very nice receptionists. Staff at the hotel desired and sought feedback. They smiled and helped. I was unsure about the coffee machine at breakfast. The manager demonstrated. They certainly want to earn your business. They earned mine. I shall be a repeat customer. With regret, I could only stay briefly this time.

    5
    « Great place to stay in a good location »

    This hotel is located in an area full of restaurants and shopping. Most are chains but there is still a lot to choose from. The appearance of the hotel is quite unique and attractive. The rooms are spacious, clean and comfortable. We would definitely stay here again.

    5
    « Great Place to Stay »

    Look no further, great place to stay and clean!! We looked at other hotels and decided on the Best Western Governors Inn. I was very clean and the staff was great. Very good price for location and facility. Breakfast was very good and fresh! would recommend hotel to anyone

    5
    « Excellent »

    I have stayed here every year for eight years and will not stay in another hotel. The staff is wonderful and always there to assist with what ever I need. The continental breakfast is wonderful! Internet in the room is great. Rooms are HUGE! The location is with in driving distance of anything you would like to do in the Richmond area

    4
    « Clean and Comfortable - Great Staff »

    Flight was delayed so I arrived very early in the morning. I called the hotel and the woman at the counter was very helpful in telling me how to get there. When I arrived, she made the check in process simple as she saw how tired I was. Room was clean and comfortable. Because the hotel is back off the road, it is relatively quiet. Breakfast was simple but good. I would stay there again.

    4
    « Comfortable Stay »

    Comfortable Room. Good Breakfast. Could have better TV Options. Little hard to find, sits at the back of the main road. Would stay at this location again. When you arrive earlier than the 3PM check in, you'll have to wait until a room can be cleaned.

    4
    « Middle of the Road »

    Overall okay, but it was just okay. The location is awkward as the hotel is set back off the road and somewhat cumbersome to get too. The front of the Hotel is in the back and it appears to have been a part of a larger commercial property? Not really sure. I would stay here again but only if a deeper discount was applied. The Pros: - Very Spacious Room (Deluxe King) - Clean - Quiet - Good access to major highways in the area. - Amazing Hotel Breakfast with quick service. The Cons: - Outdated (Some of the fixtures in the room [i.e. soap dish] were cracked and chipped. Small things but still an issue.) - The staff wasn't the most engaging and didn't really talk to you unless you talked to them. - The maid service took the dirty towels and did not replace them on the second day. - Awkward layout and building access.

    5
    « Would stay again »

    Room and public areas clean. That is the most important. All staff encountered were pleasant and helpful. Breakfast was simple, but a nice little variety. Has a workout room. Not the time of year for the pool. I would stay again when needed.

  • 5
    « Clean and convenient »

    We stopped here on our way down to Florida. Room was clean and comfortable, as well as very large. It's conveniently located off of 95, which was nice. The breakfast buffet was standard fare, but replenished often and dining room was clean. Be on time, though, as it ends at 9:30, and they clean up very promptly. We liked it so much that we stayed again on the way back to NY.

    5
    « This is the place to stay period »

    Ok i travel for business mainly, 123 nights last year alone. Thank kinda makes me a motel expert. so check off the list. Convenient location Reasonable rates Very Professional caring staff Pool Very comfortable rooms and beds They have it all so here's the question for you. Why would you stay anywhere else when traveling to Richmond, VA?

    4
    « Great value for the money »

    As usual this is a place of choice when coming into Richmond from the west. I stayed here often in the past and try to time my business trips with Richmond as an evening destination. Nice people, very good rooms, usual breakfast. Used a coupon. Save your money stay here and treat yourself with the added cash in you pocket- shopping, meal, etc.

    5
    « One of the best hotel breakfasts ever »

    We picked this because it was convenient to the restaurant where we were invited for a celebration, and had reasonable rates. The room was clean and comfortable, and the front desk staff knowledgeable and helpful. We were pleasantly surprised at the quality of the complimentary breakfast, much better than the usual bagels and Danish. A full hot breakfast with eggs, meat plus a make your own waffles bar. All in all a great place to stay in the Richmond area.

    5
    « Very Nice Property and Accepts Pets »

    The property is located off I-95, and has a good hot breakfast that is free. The units are good size, the staff is very friendly and helpful, and there are multiple restaurants in the area. All the usual discounts are available, AAA, AARP etc.

    4
    « Great hotel »

    Hotel staff was great--very friendly. We were able to upgrade to a suite for free which ended up very helpful. We have 2 kids and it gave them a little room to run around. Beds were very comfortable! Will stay there again for sure.

    5
    « business trip »

    This hotel was very clean, the staff was pleasant and personable. The location was convenient only 20 minutes from airport and located near many shops and restaurants. Mattress a little too hard for my liking, but room was very spacious and clean. The overall experience was good.

    5
    « Would Book There Again »

    The Best Western Plus was very clean, with a large room with 2 queen beds, large refrigerator, sink outside the bathroom so someone could shower and someone could be doing hair or shaving. There were lots of outlets for charging phones and IPads, and they had a breakfast that offered tons of variety. The woman servicing the breakfast was lovely. I would definitely stay here again

    5
    « Pleasant Surprise »

    We came to this hotel for a soccer tournament. Driving in was a little funny as the lobby was all the way in the back of the building. Driving up was a pleasant surprise. So muvh beautiful brick work and castle like towers. Inside was clean. Beautiful ceiling molding stone and brick work. Looks like it was built in old Europe. Wrought iron gates guard the breakfast area... Just neat details. The breakfast is your typical fare... But honeatly tasted better than any hotel free food i have ever had. The ladiees running that were so sweet. The rooms were clean and comfortable. And the front desk was always with a smile. Room rates very reasonable.

    5
    « Romantic weekend! »

    Took a long weekend to Richmond to see the sights, try some local beer, and take in some history. This was a great spot, and although it's on a busy highway behind a car wash, it was quaint and quiet. Good parking lot with lots of lit spaces. Clean hotel. Close to everything and easy to get everywhere. Really enjoyed the property and amenities provided. Definitely a cool brick building with a lot of charm. Recommended!

  • 5
    « Tournament Stay »

    Stayed the night before my son's bowling tournament so he could get a good nights sleep before the tournament. We had a very peicefull night rest and a good breakfast to get the day started. Thanks to all of the hotel staff for a quick checkin and checkout, also for a very clean hotel.

    4
    « Pleasant Experience »

    On such a short notice it is very difficult finding a hotel that is clean and the staff is friendly. My family and I came from upstate NY for a funeral and not only was the staff that I spoke with for the reservations very friendly, they were very sympathetic and caring. Giving us the best rate based on our cercumstances. Trust me not every hotel goes above and beyond like this hotel does. To top it off, their breakfast is the best breakfast I have ever had at any hotel and I travel very often. What made my morning was meeting the lady that prepares everything in the kitchen which is Penny. She is the most polite and friendly young lady. She greets everyone every time you walk in the kitchen. She has the best customer service skills! Thank you,

    4
    « Business Hotel »

    I stay at this hotel at least once every month while in the area on business. The staff is always friendly and ready to assist in anyway they can. Courtney at the front desk is always pleasant and very helpful. Rooms are clean and breakfast is better than most continental breakfast at other hotels.

    5
    « great hotel »

    Friendly staff,and clean rooms Breakfast is good. Plenty of food and shopping near by. Close to vacation destinations and attractions. Courtney at the front desk is the most helpful person to ask if you have any questions!!!!!!

    3
    « OK for one night »

    This hotel is OK for one night, and at best, if you are a lady traveling by yourself, this is not the place to be. Although part of the hotel has been redecorated, it is still not in a desirable area; backs up to a trailer park, an empty restaurant is there, and getting in and out is difficult. The room was clean and bedding was new, but very noisy.

    4
    « Pleasant experience »

    This was our first time staying at a Best Western hotel, and we must say that it was a pleasant experience; we will most definitely stay at a Best Western Plus again. The room was large, and the person at the front desk, Courtney ensured that we had everything we needed.

    5
    « Still a Hotel to stay at »

    We stayed here before and loved the stay so much we came back again and still had great stay with Best Western. We will come back again to stay when we go to Richmond,VA. We would recommend Best Western for anyone to stay at.

    4
    « Clean, Comfortable »

    We overnighted here on our way back to Canada...yes the decor is dated, but it`s clean, comfortable, affordable, staff are welcoming and helpful, breakfast is plentiful. More than suited our needs, would stay here again without hesitation.

    4
    « As always, a solid experience at a Best Western... »

    Best Westerns are never glamorous, but they are ALWAYS (in my experience) a comfortable, clean, safe place to stay. Very family friendly, great breakfast, comfortable bed, good shower, clean rooms. The Governor's is old and quirky (most Best Westerns seem to be) - but it's still very nice. Stayed here for a soccer tournament with 3 kids - and they liked it too. Front Desk was great - well done Maharshi!

    4
    « will come back »

    Will come back again, good and clean facilities, very helpful staff. Excellent location, close to shopping areas and restaurants, close to downtown Richmond, Carry Street, all the museums and major attractions.

  • 3
    « Good Hotel with Potential »

    Situated in suburban Richmond set off of Midlothian Turnpike, this hotel is a clean alternative to some of the other, pricier brands. The rooms are well appointed, if somewhat unremarkable with their dated decor. WiFi and breakfast were adequate and served my needs. If price is a factor and you're not fussy about modern trappings, this hotel will do nicely.

    2
    « Not accommodating »

    I was there this weekend with a college swim team. They had another conference there as well, but it did not look really full ( maybe they were). The swim team had a last session that started around 4pm. I asked for a late check out. Normal check out was noon. They "accommodate" me by letting me check out at 12:30 pm. That is really no difference. I would have preferred that they just said no. I would only stay there is the swim team stays there next year. I will petition for the team to stay at a nicer hotel. The out side was old and the sitting chair was not comfortable. In the winter, they should have warmer comforters. The thin blankets were cold. I had to increase the heat to 74. This made the air even dryer.

    4
    « Richmond Best Western Governor's inn »

    One night stay this trip but satisfied as always with our stay at this hotel. It's clean, nicely decorated with an accommodating staff. A little difficult to find from the road unless you know where it is .But, overall, a good stay at a fair rate.

    2
    « Unhappy »

    Was put in a back building even though I was a woman traveling alone. Fridge wasn't working when I got there, smelled pot during the night, could hear neighbors during the night. Closet just a wooden cabinet. Room was dark and not very inviting. I will not go back.

    5
    « Loved the Hot tub »

    Everything worked as planned.I would definitely recommend this hotel. Staff was friendly and helpful and the complimentary breakfast was adequate and satisfying. My wife and I have stayed here three times in the past 2 years and we would stay there again.

    4
    « Comfortable, reasonably priced accommodations »

    Tripadvisor found us accommodations when every hotel we contacted in the area told us they were full. We were warmly greeted at the front desk by Maharshi. Our room was very clean, comfortable and modern. The complimentary breakfast would be worth enjoying even if it were charged for. Penny made sure everything was just right. The dining area was spotless.The eggs were fresh and hot, The bacon was crispy. The hotel is charming "old"brick with arches, conveniently located with easy highway access.

    4
    « Affordable and Comfortable »

    I stayed with two co-workers overnight for a conference. We loved the architecture of the hotel. Our room was large, very clean, and comfortable. The morning breakfast was the usual continental fair but good! It was perfect for an over night but we would have been fine staying here longer. All hotel staff was very friendly.

    3
    « my stay »

    some rooms are large and some small. apparently they were remodeled.. some rooms are lacking newness. I talking about remodeled room, with an old closet and poor workmanship. The rooms are still nice. Every place that is old has its own charm. The breakfast area will have you looking around at the architecture and design. Different.

    5
    « No Brainer »

    Lets get to brass tacks. In this economy we are all looking for value. Best Western Governor's Inn offers fair rates, a beautiful property with clean comfortable rooms. And it located in easy distances to fast food and sit down restaurants, shopping and movie theaters etc. Its an easy decision to make. Stay here, be happy. It's a no brainer.

    5
    « I recommend Best Western Plus Governor's Inn »

    My stay here was absolutely wonderful. The Front Desk and Ms. Penny, the Breakfast was excellent. Great Business Center, Good location, Flat Screen TV and a comfortable Bed, Microwave, Refrigenator, Coffee Maker and Great two person Jacuzzi excellent.

  • 4
    « Good for the money. »

    It's not very expensive. So, that lends to some lesser quality with the age of the hotel. It's outdated. But, some of the rooms are huge. Moreover, the rooms are clean. And, the full continental breakfast is excellent. Cortney (or Courtney) is the best host there. She goes out of her way to accommodate guests, with a smile.

    4
    « Very Good Place To Stay »

    This property was comfortable and provided a good visit for my wife and I. We were assigned a building within a short walk and had to walk up a flight of stairs (no elevator). All else was okay (Front Desk, Breakfast, Location, etc.).

    4
    « I highly recommend Best Western Plus Governor's Inn in Richmond VA »

    What I Liked Best - Classy hotel with lots of character - Very inviting lobby - Beautiful and wide hallways - Big clean cozy room - Beds are modern and nice sheets and comforter - Curtains are nice and clean - Nice clean carpets - 42-inch flat screen TV with free HBO channels - Coffee maker and small refrigerator - Ample closet space with Ironing board and safety deposit box - Nicely equipped gym - Free fast internet - Good business center - Excellent free continental hot breakfast menu - Free parking - Nice location What I Liked Least - Outdoor pool was closed for the season - No hot tub - While the hotel property was nice, it had not so nice surrounding buildings outside, which ruin the views

    5
    « Clean, Quiet, Very Comfortable »

    The guest rooms are large, clean, contain a large table and comfortable desk chair as well as a stuffed chair and hammock. Employees go out of their way to make your stay a pleasant one. You can't beat the variety and quality of food in the breakfast room.

    4
    « Good Stay »

    Very nice place. The staff were very nice, the breakfast was good, the room was clean, the hallways were clean, good parking, and a reasonable price. We stayed here on the way to Charlottesville, and it was close enough for our purposes.

    5
    « Very clean and quiet hotel. »

    Decided to stay here while visiting our daughter. The hotel was very clean and quiet. We were in the second building and had to cross the parking lot into the building that had the free breakfast, but we were okay with that. Breakfast was very good and we all enjoyed the waffles and other items. The staff person who ran the breakfast room kept everything clean and tidy and was there to assist you when needed with a smile. The architecture of the buildings and rooms made it very cozy. We were able to get in and out of the hotel with ease. You have to be careful as you may pass buy the hotel at first as the hotel is back in behind, I believe a car wash. We would definitely stay at this hotel again. The hotel was very clean which is a plus in my book, from the hallways to the parking lot to the room. Enjoyed are stay very much and would recommend this hotel highly. It took me a long time searching reviews until I found this hotel. We were very pleased.

    4
    « Clean and Safe and reasonably priced »

    The Front Desk staff and Management were professional, courteous, and very helpful throughout our visit. Everything from telephone reservations to check-in and check out was all handled with efficiency and pleasantness. Complimentary breakfast selections were better than most. The grounds and facility were well kept and safe. The room was clean and comfortable and it was a good nights sleep. I would definitely stay there again.

    5
    « Family friendly clean hotel »

    Great staff, spacious rooms, in a convenient location. I would recommend this hotel and we would stay here again. The rooms have a fridge and a microwave which was nice for leftovers from restaurants that we frequented in the area.

    5
    « Great view, excellent helpful staff »

    The hotel was in a great location on the island. the staff was extremely helpful in directing us and accomodation an 80 yr old couple with us. Rooms were extremely comfortable. Had never been in a Best Western Plus before but would definitely go back

    3
    « Nice on the outside »

    This hotel is very nice on the outside, but the rooms are run down and in need of updating. I usually stay at another hotel chain and I think I will stick with them. I was expecting cleaner and nicer rooms here.

  • 5
    « Loved it! Great »

    Penny the lady working breakfast was friendly kind and made sure everything was full and clean. I had two 4 year olds with me and she took time to chat with them about them going to pre school and was so sweet! As if the lovely hotel wasn't enough penny made it an all around amazing visit! I will definitely be back if I need a hotel again snd would recommend it to others!

    4
    « Good room at a good price »

    Found the entire experience very good. Pleasant, helpful staff, clean room, good breakfast, right across from a business complex where we needed to be the next morning. Many restaurants nearby. The property is obviously a little dated but well-maintained. The price was very reasonable.

    4
    « Good hotel on outskirts of Richmond »

    Hotel was a bit difficult to find as well back from the road but it did mean it was quiet. Close to shops and restaurants. Room was clean and comfortable and looked like it had a new carpet. Breakfast was of a good standard. Staff on the front desk were very helpful and printed us directions on how to get into Richmond centre.

    1
    « Oh, my Gosh! »

    It has an interesting outside appearance. But we stayed in a suite at the rear of the main building. That means you can't just get up to get coffee in the morning. Internet was hit and miss. TV did not work. You have to climb a stairway inside the hotel building to get to the second floor as there are no elevators. The restaurant has been closed. WHAT WAS I THINKING??

    5
    « Hidden away in a quiet location some distance from traffic noise »

    I've never known such a quiet location. This hotel is some distance back from the highway and though it's easy to miss (unless you're looking for the large "Car Pool" car wash sign located in front) once found, you can't miss it in the future. The rustic brick and colonial design makes you truly feel you're home. We originally stayed several days before travelling to other areas of the state, then scheduled a return visit for the following week, prior to flying out. Everything worked out nicely. We look forward to a cozy Winter visit, next time around.

 

Getting to the hotel ...

All directions
·From: The north, toll road. Take Interstate 95 South to Exit 79 Beltline Expressway, go to Powhite Parkway. Exit onto Midlothian Turnpike to the Best Western Plus Governor's Inn. ·From: The south. Take Interstate 95 North to Exit 67B Chippenham Parkway. Exit onto Midlothian Turnpike to the Best Western Plus Governor's Inn will. ·From: The west, toll road. Take Interstate 64 East to Exit 186 Beltline Expressway, go to Powhite Parkway. Exit onto Midlothian Turnpike to the Best Western Plus Governor's Inn. ·From: The east (airport), toll Take Interstate 895 West to 150 North. Go to US 60 /Midlothian Turnpike to the Best Western Plus Governor's Inn. ·From: The west & east, no toll Going west ta...

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