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Best Western Plus Hotel Governor's Inn, Richmond

4.5/5  - basé sur 678 notations.
9826 Midlothian Turnpike, 23235-4812, Richmond, United States - Ver el mapa

Bienvenido al Best Western Plus® Governor's Inn. Disfrute de todo lo que ofrece nuestra hermosa ciudad. Estamos seguros de que no le decepcionará. Desde los recorridos por los enclaves de la Guerra Civil hasta los distintos museos y centros de exposiciones, las inmediaciones de nuestro hotel de Richmond cuentan con una rica historia, lo que permitirá a los huéspedes disfrutar de unas vacaciones únicas en la vida. En este hotel de Richmond estará situado a solamente unos minutos de las mejores atracciones de la región, entre las que se incluyen el Capitolio del Estado de Virginia, Monument Avenue, Canal Walk, Cary Street, Shockoe Bottom y el centro de Richmond. El circuito internacional de Richmond es ampliamente conocido por albergar la NASCAR y se ha convertido en un auténtico paraíso para los amantes de la velocidad. No olvide igualmente los eventos celebrados en la Virginia Commonwealth University y la Universidad de Richmond, que tienen lugar durante todo el año y que ofrecen algo de interés para todas las edades. El Governor's Inn Hotel combina la mejor hospitalidad con una excelente ubicación. Desde el Sportsplex hasta el Chesterfield Indoor Aquatic Center, a solamente unos minutos de este hotel BEST WESTERN PLUS podrá acceder a grandes dosis de diversión para toda la familia. El Museo Edgar Allen Poe es un lugar de obligada visita junto a los numerosos monumentos dedicados a personajes históricos, como por ejemplo Robert E. Lee y Jefferson Davis. Los viajeros podrán crear su propio recorrido histórico y disponer de tiempo suficiente para visitar los restaurantes y tiendas de la zona. Aquellos huéspedes que busquen un hotel en Richmond que les ofrezca todo lo que puedan necesitar durante su estancia encontrarán unos lujosos servicios entre los que se incluyen paquetes de ropa de cama de lujo y un lujoso desayuno caliente gratuito. Comience su día de la mejor forma con huevos calientes, salchichas y autoservicio de gofres para sentirse como en casa, así como otras especialidades de desayuno. Deseamos que pueda sacar el máximo partido a sus vacaciones, tanto si tiene previsto visitar la feria del condado de Chesterfield como el zoológico Metro Richmond Zoo. Nuestros huéspedes podrán comenzar su día de la mejor forma durante su estancia. Con el objeto de que se sienta como en casa durante su viaje, nuestro hotel le ofrece una sala de deportes, piscina al aire libre de temporada, centro de negocios y acceso gratuito a Internet Wi-Fi. Visite nuestro hotel y disfrute de un fantástico y exclusivo servicio de atención al cliente de la mano de un cordial personal hoy mismo.

Best Western Plus

Hotel Governor's Inn

LABEL_ITINERAIRE

LABEL_DEPART:

LABEL_ARRIVEE:

Los puntos fuertes del hotel

  • Piscina al aire libre
    Piscina al aire libre
  • Aire acondicionado
    Aire acondicionado
  • Aparcamiento gratuito
    Aparcamiento gratuito
  • Estacionamiento al aire libre
    Estacionamiento al aire libre
  • Recepción 24 horas 24
    Recepción 24 horas 24
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Opinión de nuestros clientes

en asociación con tripadvisor fr
Certificate of Excellence 2018
Basado en la opinión de 677 huéspedes
NOTA EMITIDA
Excelente
357
Muy bueno
208
Normal
65
Malo
25
Pésimo
22
CONSULTAR LA OPINIONES PARA
Con amigos Con amigos
53
De negocios De negocios
141
En familia En familia
280
En pareja En pareja
134
En solitario En solitario
37
NOTAS RESUMEN
Limpieza
Ubicación
Habitaciones
Servicio
Calidad del sueño
Relación calidad-precio

"Best of Southern Hospitality"

5
10/09/2018

Pros: The buildings were solid brick and beautifully done in the traditional Williamsburg style. Boulevard size hallways, swimming pool, fitness center and great staff especially Chandra (sp?) who greeted us with the warmest smile and made our check-in process effortless. The weekend staff was also very nice and helpful. Located within walking distance of shopping and restaurants made it extra nice. Cons: very very little. the location was off the street and was difficult to find initially, but one U turn and we were there. The bed in our room was a little tough, but the linens/pillows were great. The only vending or snacks was limited, but inexpensive

Ms_Jasani, General Manager at Best Western Plus Governor's Inn, responded to this review
Thank you for leaving your review on Trip Advisor for our hotel, Best Western Plus Governor's Inn, Richmond, Va. I am so happy to hear that you enjoyed your stay with us. Our hotel is very unique and we receive a lot of compliments regarding the beautiful architecture. My team believes in delivering that Southern Hospitality to all of our guests and I am glad that you had such a great experience here at our hotel. Again, thank you for leaving your review and we hope to see you again in the future.

"Vacation"

5
07/09/2018

We always enjoy staying at the Governor's Inn when traveling through Richmond. Easy to get to. Good atmosphere and amenities. Cleanliness is good and the breakfast gets us back on the road with a satisfied start.

Ms_Jasani, General Manager at Best Western Plus Governor's Inn, responded to this review
Thank you for taking the time to leave your review for our hotel, Best Western Plus Governor's Inn, Richmond, Va. I am so happy to see that you enjoyed your stay with us. We pride ourselves in providing 100% Superior Customer Care. We look forward to seeing you again in the future.

"Not happey"

3
27/08/2018

I used to love this place until they opened a club inside called Hidden Place. They take all the parking upfront, there's a lot of noice coming out of that room and not to mentioned people from club hanging outside the club making it unsafe for the people staying at the hotel.

Ms_Jasani, Manager at Best Western Plus Governor's Inn, responded to this review
Thank you for leaving your review on Trip Advisor for our Hotel, Best Western Plus Governor's Inn, Richmond, Va. Your Satisfaction is very important to us and I am sorry that we fell short of your expectations. I am so sorry to hear that you were bothered by noise from other guests during your stay. That is not the impression that we want our guests to ever have about our hotel. We have more than enough parking and our guests safety is our number one priority. We will follow up on your concerns. Thank you for being a loyal guest. I sincerely apologize for the inconvenience that you experienced during your stay. We do thank you for leaving your review for our hotel.

"Clean & comfortable"

5
22/08/2018

I was here overnight for an all day meeting. The King-size bed is comfortable and I got a good night's sleep. The bathroom, though small, did the job and has a good shower (water pressure). The breakfast is good, especially since I like Maxwell coffee. A very quiet property and the staff are very pleasant & helpful. The property is nicely maintained.

Ms_Jasani, General Manager at Best Western Plus Governor's Inn, responded to this review
Thank you so much for leaving your review on Trip Advisor for our hotel, Best Western Plus Governor's Inn, Richmond, Va. I am so happy that you enjoyed your stay with us. My team works really hard to provide 100% Superior Customer Care to all of our guests. I am sorry to hear about your disappointment in our hotel's bathroom size. By telling us what you did not like about our hotel, it gives us an opportunity to fix the issue. I will definitely look into and address your concerns. We look forward to your return visit with us. Again, thank you for leaving your review for our hotel.

"Great Stay"

5
09/08/2018

I stayed a little over a week ago and never had the chance to right a review... I stayed here in the second building that they have (Which I thought it was cool that they had more than one building) on the first floor for 2 nights and the room was very clean and spacious, the bed was very comfortable! The housekeeper, his name was David and he was very nice and made sure we had a clean room every time we came back. We even came back to beautifully fold towels, once he folded 2 Swans and thought that was amazing. He gave us everything we needed without having to ask for it, and it made my stay that much better! The breakfast was great! Overall great stay!

Ms_Jasani, General Manager at Best Western Plus Governor's Inn, responded to this review
Thank you so much for taking the time to leave your review on Trip Advisor for our hotel, Best Western Plus Governor's Inn, Richmond, Va. I am so happy to hear that you enjoyed your stay with us. Above all else, that you were provided Superior Customer Care by David . David is an asset to our team and we are fortunate to have him. I will pass on your wonderful comments to him as I know he'll appreciate them. We hope to see you again in the future. Again, thank you so much for leaving your review.

"Good place for the price"

4
06/08/2018

For the money this is a great place to stay. Everything one needs is in room. Breakfast was excellent. Room well appointed. Had trouble with internet access, but I'm certain the problem was with my computer's software.

Ms_Jasani, General Manager at Best Western Plus Governor's Inn, responded to this review
Thank you for taking the time to leave your review for our hotel, Best Western Plus Governor's Inn, Richmond, Va. I am so happy to see that you enjoyed your stay with us. We pride ourselves in providing 100% Superior Customer Care. We look forward to seeing you again in the future.

"Great location"

5
28/07/2018

Restaurants, shopping, interstate; all within easy drive.Quiet location. No road noise. Have stayed here before and serivce was excellent both times.I 'm not going to type 200 characters. STuppid reguirement.

Ms_Jasani, General Manager at Best Western Plus Governor's Inn, responded to this review
Thank you so much for leaving your review for our hotel, Best Western Plus Governor's Inn, Richmond, Va. I am so happy that you enjoyed your stay with us. We hope that you will recommend us to all of your family and friends. We look forward to your return visit with us. Again, thank you for leaving your review for our hotel.

"We stay here often"

5
19/07/2018

I stay here 2-3 times a year. Good breakfast with a lot of choices - healthy or not. The breakfast room attendant is always friendly and very conscientious about maintaining food quantities and cleanliness.

Ms_Jasani, General Manager at Best Western Plus Governor's Inn, responded to this review
Thank you for taking the time to leave your review for our hotel, Best Western Plus Governor's Inn, Richmond, Va. I am so happy to see that you enjoyed your stay with us. We pride ourselves in providing 100% Superior Customer Care. We look forward to seeing you again in the future.

"Nice stay"

5
16/07/2018

My stay at the Best Western Plus Governor's Inn was great. All staff was extremely nice. While checking in she pulled up my reservation and expressed how many points I would earn for my stay as a Best Western rewards member. The room was also clean and comfortable. Very reasonable price for a Saturday night. I would stay here again.

Ms_Jasani, General Manager at Best Western Plus Governor's Inn, responded to this review
Thank you for providing valuable feedback! Your business is very important to us and we value your feedback. The staff works as a team to provide 100% Superior Customer Care and they really take pride in what they do. We will look forward to you staying with us again! On behalf our entire team at the Best Western Plus - Governor's Inn we would like to thank you for giving us an opportunity to exceed your expectations!

"Beautiful place but not clean and somewhat musty"

3
03/07/2018

We stayed here one night on our way to Delaware and I had booked the room in advance because of the good reviews and the photos made it look charming with the brickwork. And the good news is that it looks just as charming in real life - especially the pool area. Breakfast was good, and the service was great. Every employee I met was friendly and accommodating. So why the low rating? Cleanliness. The first room we were given the door mechanism wasn't working. The second room we were given smelled so bad that even my husband (who's nose very rarely picks up on smells) even recoiled and was disgusted. It smelled like musty body odor. Finally, the third room was decent in that the door worked and there was no offensive body odor smell but there was a touch of mustiness still. Also the bathroom door had difficulty closing, had smudge/fingerprint marks on it and the bath tub had small spider corpses on the caulking. The original plan was to stay at this hotel on the way back too but nope! We wound up staying somewhere else.

Ms_Jasani, General Manager at Best Western Plus Governor's Inn, responded to this review
Thank you for taking the time to leave us a review regarding our hotel, Best Western Plus Governor's Inn, Richmond, Va. I am sorry to hear about your disappointment in our hotel. By telling us what you did not like about our hotel, it gives us an opportunity to fix the issue. I will definitely look into and address your concerns. I do apologize for the inconvenience that you experienced at our hotel. I do hope that you would return so that we could demonstrate a better experience for you. Again, thank you for leaving your review for our hotel.

"Friendly Staff, Great Breakfast, Nice Hotel"

5
27/06/2018

During a recent visit to Virginia, I spent one night at the Best Western Plus Governor's Inn in Richmond. Despite this being an older property, it was my favorite hotel of our trip. The front desk clerk, Chauna, was so welcoming and the unique style of the hotel sets it apart from the usual chain properties. The room itself was spacious and spotless. The water in the shower was hot. The breakfast was wonderful. The dining room is large, and the food choices are plentiful. I had scrambled eggs, hash browns, biscuits and gravy, pancakes, and muffins. They had fruit, cereal, and a variety of pastries available too. The breakfast attendant was attentive and friendly. She actually smiled at the guests too, which is much too rare these days. Disclaimer: I've seen a couple negative comments about the pool, but I did not have time to check that out. Helpful Hint: As previous reviewers have mentioned, the hotel is set off of the road and the new Best Western signs are a bit hard to see. Drive slowly when you're approaching and look for the maroon sign (it's a Best Western Plus so it isn't a blue sign).

Ms_Jasani, General Manager at Best Western Plus Governor's Inn, responded to this review
Thank you so much for taking the time to leave your review on Trip Advisor for our hotel, Best Western Plus Governor's Inn, Richmond, Va. I am so happy to hear that you enjoyed your stay with us. Above all else, that you were provided Superior Customer Care by Chauna and Penny . Chauna and Penny are an asset to our team and we are fortunate to have them. I will pass on your wonderful comments to them as I know they will appreciate them. We hope to see you again in the future. Again, thank you so much for leaving your review.

"Very Welcoming Hotel"

5
24/06/2018

Clean and comfortable hotel. Sets off the road so this a chance you might miss the driveway. Check-in was easy and Shawna was extremely nice, friendly, and a joy to work with. Hotel was also quite and good location to restaurants, shopping, etc. We will be back again if we need to stay overnight in that area.

Ms_Jasani, General Manager at Best Western Plus Governor's Inn, responded to this review
Thank you so much for leaving your review on Trip Advisor for our hotel, Best Western Plus Governor's Inn, Richmond, Va. I am so happy to see that you enjoyed your stay with us. Chauna is a very exceptional employee and we are so lucky to have her here with us. She most certainly is an asset to our Company. I will definitely pass on your comments to her. We hope to see you again in the future. Again, thank you for taking the time to leave your review for our hotel.

"Comfortable Stay"

5
17/06/2018

Enjoyed the stay, nice room and staff. Would definitely book again at this hotel. Hotel was conveniently located so that trips to river walk, Shockoe, etc were only 15-20 minutes away. Eating places within walking distance.

Ms_Jasani, General Manager at Best Western Plus Governor's Inn, responded to this review
Thank you so much for leaving your review for our hotel, Best Western Plus Governor's Inn, Richmond, Va. I am so happy that you enjoyed your stay with us. We hope that you will recommend us to all of your family and friends. We look forward to your return visit with us. Again, thank you for leaving your review for our hotel.

"Pleasant Trip"

3
12/06/2018

First, let me start off by saying that the staff at this hotel were amazing. Each staff member was friendly and helpful. Several staff members went out of their way to make sure we had a pleasant stay. Staff-5 stars! The room was average. You could tell it was a bit outdated, but for the price it was clean and spacious. The price was just right! The pool was dirty and looked like it needed some work. We had kids at the hotel and they would have used the pool if it had been in better condition and cleaner.

Ms_Jasani, Owner at Best Western Plus Governor's Inn, responded to this review
Thank you for taking the time to leave us a review regarding our hotel, Best Western Plus Governor's Inn, Richmond, Va. I am sorry to hear about your disappointment in our hotel regarding the pool. By telling us what you did not about our hotel, it gives us an opportunity to fix the issue. I will definitely look into and address your concerns. I do apologize for the inconvenience that you experienced at our hotel. I do hope that you would return so that we could demonstrate a better experience for you. Again, thank you for leaving your review for our hotel.

"Great Place To Stay"

5
05/06/2018

We've stayed in a number of $80 - $120/night hotels around Richmond. The BW Plus Governor's Inn is clearly the best. The room was spotless, the beds were made to naval standards and the shower was excellent. Breakfast was great and we left happy. If this location fits your time frame and budget, take it. The staff was friendly and cheerful. The location is set back from the road and the sign is low to the ground, so you might need your phones GPS to find out - but it's worth the effort. Also, the owner had a unique vision when he designed the buildings. Walk around and look down the various hallways.

Ms_Jasani, General Manager at Best Western Plus Governor's Inn, responded to this review
Thank you for providing valuable feedback! Your business is very important to us and we value your feedback. We will be sure to share your wonderful feedback with the rest of the staff! The staff works as a team to provide 100% Superior Customer Care and they really take pride in what they do. We will look forward to you staying with us again! On behalf our entire team at the Best Western Plus - Governor's Inn we would like to thank you for giving us an opportunity to exceed your expectations!

"Is a must see."

5
01/06/2018

The rooms were clean and spacious and they were a great price, it totally met our needs. The staff is friendly and helpful, the brick architecture really is a must see. Penny, the busser in the breakfast, was a great. She's so kind and helpful. Definitely great stay.

Ms_Jasani, General Manager at Best Western Plus Governor's Inn, responded to this review
Thank you so much for leaving your review for our hotel, Best Western Plus Governor's Inn, Richmond, Va. I am so happy that you enjoyed your stay with us. My team works really hard to provide 100% Superior Customer Care to all of our guests. We look forward to your return visit with us. Again, thank you for leaving your review for our hotel.

"Great Hotel"

5
20/05/2018

Wonderful hotel from the front desk person, Chauna, to the lady taking care of breakfast, Penny. Was pleasantly surprise how clean the hotel is. Yes the outside needs some repairs, but nothing major. The room was clean and spacious. Cable TV was great. plenty of channels. WIFI was great. Worked the whole time we were on. Asked for extra towels when we arrived and they gave a whole set. As an all around place to stay it was great. When we go back to Virginia it will be our first choice.

Ms_Jasani, General Manager at Best Western Plus Governor's Inn, responded to this review
Thank you so much for leaving your review on Trip Advisor for our hotel, Best Western Plus Governor's Inn, Richmond, Va. I am so happy that you enjoyed your stay with us. My team works really hard to provide 100% Superior Customer Care to all of our guests. We hope that you will recommend us to all of your family and friends. We look forward to your return visit with us. Again, thank you for leaving your review for our hotel.

"Property needs to be restored"

2
16/05/2018

Staff is great, rooms are ok, property was let go at some point in the past and is in bad need of exterior maintenance and repair. For the money it would be very easy to find a property that has been kept up much better.

Ms_Jasani, General Manager at Best Western Plus Governor's Inn, responded to this review
Thank you for taking the time to leave us a review regarding our hotel, Best Western Plus Governor's Inn, Richmond, Va. I am sorry to hear about your disappointment in our hotel. By telling us what you did not about our hotel, it gives us an opportunity to fix the issue. I will definitely look into and address your concerns. I do hope that you would return so that we could demonstrate a better experience for you. Again, thank you for leaving your review for our hotel.

"Pleasant"

5
03/05/2018

We originally picked this one on our way back from the south for the price. This Best Western was so clean and spacious. It was awesome. Breakfast and the area served in and the employee taking care of everything was spotless. Have recommended this and will continue to. We stayed in other hotels on our trip and this one was the best.

Ms_Jasani, General Manager at Best Western Plus Governor's Inn, responded to this review
Thank you so much for taking the time out to leave your review for our Hotel, Best Western Plus Governor's Inn, Richmond, Va. I am so happy to hear that you enjoyed your stay with us. Thank you so much for your kind words, we really do appreciate it. . Again, thank you for leaving your review.

"Disappointed to say the least"

3
28/04/2018

I booked this hotel through their customer care line because I had a reward coupon and I couldn't just show up and get the discount. It had to be booked on line or on the phone. Not very user friendly. The young lady on the phone was polite and helpful in as much as she could be. I asked her to find us a hotel near the l-95. She booked it, gave directions which sounded like it was close to the highway. It took us nearly a full 15 mins to get there. It's also back off the road and in a rather unfavourable part of town ( in my opinion ). The bright spot was the front desk clerk. She was friendly and helpful as well. So we get to our room and I immediately smell an odor like poop and see a small dark mound on the carpet near the bed. I go over and look down and it's moving!! A call downstairs got immediate attention and we were moved to a new room. Apparently it was a bug ( largest one we've ever seen ). Yuck. You know, we travel a lot and stay in many hotels at comparable prices. The last time we stayed in a best western we've been disappointed. Just as an example the pillows are small, like the size you would put on your couch and the toilettries were almost non existent. The staff are really the only thing going for them, at this time.

Ms_Jasani, General Manager at Best Western Plus Governor's Inn, responded to this review
Thank you for leaving your review on Trip Advisor for our Hotel, Best Western Plus Governor's Inn, Richmond, Va. Your satisfaction is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. The staff works as a team to provide 100% Superior Customer Care and they really take pride in what they do. Please know that your comments have been reviewed in detail and that steps have been taken to ensure that these faults have been solved promptly for our guests. As soon as you called we sent someone immediately to inspect the room and take care of the small bug that had come into your room. Since the rooms were recently deep cleaned and the carpets were shampooed and the windows were opened to air out the rooms. The toiletries have been changed recently to the Pharmacopia natural and organic body care brand. Our location makes us very convenient to restaurants, shops, theaters, sporting facilities, schools and industrial parks. Certainly we want you to have an enjoyable stay with us and I am sorry that this was not the case. We do hope that you will return to us again in the future to give us an opportunity to provide you with superior customer service! Again, thank you for taking the time to leave us your review.

"Great hotel, even better staff!"

5
26/04/2018

Came here for a soccer showcase in Richmond... brought 32 teenage girls with me! As you can imagine, I was a little worried for myself and the hotel! Chauna Jones at the front desk is AMAZING! She got us all sorted out, was so friendly and gave EXCELLENT local recommendations. The hotel was good, but she made it all the better! The rooms were clean and nice, breakfast was good in the morning and all of the staff were very friendly and accommodating! If we find ourselves back in Richmond next year, we will definitely be back. (Hotel management, Chauna is a total asset to your property!)

Ms_Jasani, General Manager at Best Western Plus Governor's Inn, responded to this review
Thank you for leaving us an excellent review on Trip Advisor for our Hotel, Best Western Plus Governor's Inn, Richmond, Va. Thank you for providing valuable feedback! Your business is very important to us and we value your feedback. We will be sure to share your wonderful feedback with the rest of the staff! The staff works as a team to provide 100% Superior Customer Care and they really take pride in what they do. We will look forward to you staying with us again! On behalf our entire team at the Best Western Plus - Governor's Inn we would like to thank you for giving us an opportunity to exceed your expectations!

"Best Western New Logo.....Can't find them"

4
17/04/2018

Room was large, clean, and comfortable. One night stay was rest full. Staff was pleasant. Breakfast waffle batter could be improved. Overall would return. The New Best Western Logo is something you can easily drive past without noticing. We did! Further from Richmond City than I anticipated.

Vibha J, General Manager at Best Western Plus Governor's Inn, responded to this review
Thank you for positive feedback. Due to city regulations we are unable to place a larger sign. However we are continuing to look at other options to make our hotel an easier place to find. Choosing this historically built with a modern twist hotel you are guaranteed quality and quantity in our various rooms sizes and array of amenities and comfort. Conveniently located just off of Powhite Parkway and Chippenham Hwy, this gives you direct access to either I-95, or I-64. This allows you to be at any desired destination in a matter of minutes. We will look forward to you staying with us again! On behalf our entire team at the Best Western Plus - Governor's Inn we would like to thank you for giving us an opportunity to meet your expectations!

"AMAZING STAFF!"

5
16/04/2018

My family came from New York, New Jersey, Georgia, Pennsylvania, to lay my Great Aunt to rest. The staff Corina, Chauna, Ms. Penny, and others (wish I knew all their names) was AMAZING...going out of their way to make us all feel comfortable. Thank you from The Hobson & Hughes Family.

Vibha J, General Manager at Best Western Plus Governor's Inn, responded to this review
Thank you so much for leaving us a wonderful review on Trip Advisor about your recent stay at our hotel, Best Western Plus Governor's Inn, Richmond, Va. We are so happy to hear that you enjoyed your stay with us. The staff works as a team to provide 100% Superior Customer Care and they really takes pride in what they do. We have made many changes to our lobby and the appearance of our and glad to that those changes have been successful and that you were pleased. We hope that you will visit us again in the future!

"Everything is large here."

5
06/04/2018

PROS: wide parking spaces in a large lot; multiple lots as there are 2 buildings. The hallways for the rooms are HUGE. The décor and outside design is unique. The desk clerk was pleasant . adequate bright lighting in the room. Plenty of outlets, strong exhaust that can be turned off in the bathroom. Strong hot water in the shower. Close to a lot of restaurants. Great breakfast with perfectly cooked bacon, nestle orange juice and branded coffee. Everyone in the family was satisfied and impressed with the spread! Good insulation in the room- did not hear any noise from the rooms around us . Although there were some inconsiderate young males who were talking loudly in the hallway. I called the front desk and she came up 10 minutes later and had them move or return to the room. The hotel can't be held accountable for inconsiderate, mentally challenged individuals who like to loiter in the hallways and disturb other patrons who are trying to sleep. CONS: none so far.

Vibha J, General Manager at Best Western Plus Governor's Inn, responded to this review
Thank you for positive feedback. We will look forward to you staying with us again! On behalf our entire team at the Best Western Plus - Governor's Inn we would like to thank you for giving us an opportunity to exceed your expectations!

"Hard to find but nice hotel"

4
04/04/2018

Kind of hard to find from the road due to city limitations on signage, It is between a car wash and a restaurant look for a brick building with a small maroon BW sign. Check in was quick and the people were friendly and helpful. I like that you have to enter your rooms through a secured lobby. We were on the 3rd floor and barely heard anyone. Rooms are spacious and include a fridge and microwave. Internet works well and the rooms are well lit ( a pet peeve of mine is poor lighting) Breakfast had a good variety of cereal,yogurt,waffles,eggs and sausages and standard breads and fruits. We never saw a breakfast worker checking on things and we poured the last of the milk--- but other than that I would recommend this place for a good nights stay

Vibha J, General Manager at Best Western Plus Governor's Inn, responded to this review
Thank you for providing valuable feedback! Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

"Down here from NY for boys Jeff Cup"

4
31/03/2018

Based on high rating & a great deal from bkg.com, this was a good choice. Room spacious for me n my son. Nice that the bathroom is separate from wash sink, such a practical and simple idea all hotels should have similar set up, so 2 persons can be doing their thing! Cable, room temp control, desk, outlets, larger than standard mini-fridge, bed firmness all good. Pillows tho way too soft! Good nite sleep and very good breakfast room with waffle maker, round disk shaped eggs and patties, no bacon which was fine, but hash brown patties nice change. Assorted muffins, mini bagels, English muffins, cereals, bananas good assortment. And the oj tasted like juice not like watered down orange drink. Coffee just ok. Long winded breakfast review but most places are so so, thus was good. Close to many eateries, shopping Aldi & upscale Aldi named LIDL, another recommended grocery store spot. All in all I'd recommend especially if you can get better rated here vs elsewhere.

"Nice surprise in Richmond, Va."

5
12/03/2018

Outstanding staff that is welcoming, professional, and goes above and beyond their job description. Excellent location, superb breakfast with homemade biscuits and a great selection of items for all. Room was very spacious, clean, and comfortable. Tons of parking. Great price.

Vibha J, General Manager at Best Western Plus Governor's Inn, responded to this review
Thank you so much for taking the time to leave your review on Trip Advisor for our hotel, Best Western Plus Governor's Inn, Richmond, Va. I am so happy to hear that you enjoyed your stay with us. My team works really hard to provide you with 100% Superior Customer Care to all of our guests. We do hope that you will return to see us again in the future. Again, thank you for leaving your review for us.

"Great Stay Twice"

4
01/03/2018

I have stayed at this BWP twice recently. Arriving later in the evening, I have been greeted by Mark at the front desk who is an absolute joy for a weary traveler. He is a wonderful asset for this team. The rooms are clean and quiet. My second stay was a little disrupted by some later construction work going in the lobby as I was parking lot side but I was working late so not a real bother. The staff was accommodating to my expense requirements with rates and exemptions for Government travel. I definitely will return to this location when back in the area for work.

Vibha J, Manager at Best Western Plus Governor's Inn, responded to this review
Thank you so much for leaving your review on Trip Advisor for our hotel, Best Western Plus Governor's Inn, Richmond, Va. I am so happy that you enjoyed your stay with us and that you received Superior Customer Care from Mark. He is such a delight to have on the Front Desk. We do hope that you will return again in the future. Again, thank you for leaving your review for us.

"Awesome hotel setup with an amazing staff and service "

5
06/02/2018

I was on my way home from North Carolina and I decided to stay here. I had paid with points and Carina was nice enough to give me an upgrade. She also answered all of my questions and explained everything really well and she was delightful. And Mark was awesome as well. He was cheerful and energetic and very helpful with directions and suggesting places to eat. This hotel was old fashioned and the decor and structure was phenomenal. And the room was clean and comfortable. I'm very satisfied with the staff and the hotel. I will definitely stay here again

Vibha J, Manager at Best Western Plus Governor's Inn, responded to this review
Thank you so much for leaving your review on Trip Advisor for our hotel, Best Western Plus Governor's Inn, Richmond, Va. I am so happy that you enjoyed your stay with us and that you received Superior Customer Care from Carina and Mark. They are such a delight to have on the Front Desk. We do hope that you will return again in the future. Again, thank you for leaving your review for us.

"okay but location is hard to find"

4
06/02/2018

Room was fine as was the service. The location is behind some other businesses and although the parking lot is lit, the safety of the parking and location was something that made me feel only slightly uneasy. Probably also because I was not familiar with the area.

"Great stay"

5
29/01/2018

Hotel is beautiful and staff is extremely friendly. Close to everything but still a quiet hotel. It is tucked behind the main road - making it a little difficult to find. The breakfast was good and the gentleman kept the dining facility clean throughout serving hours. One improvement could be the beds, they are very soft if you're not used to that.

"Southern Hospitality "

4
27/01/2018

I picked the hotel on the road to break our trip from Maine to Florida. Best Western Is usually good value, comfortable if not fancy accommodations, and the Governor's Inn did not disappoint. I love the stone façade, so different from the generic boxes of today. Inside, Mark at the desk was incredibly cheerful and welcoming and he helped me get my Best Western membership straightened out. The room was quite large, plenty of room for two road warriors to walk around without bumping into each other. The bed was very comfortable, and I always like it when the sink is outside the shower room so that I can primp while he steams up the shower room. At breakfast, Penny was very attentive, the room was spotless and there was only one large TV so if you wanted to watch it you could, but you could also have a quiet corner for conversation. Very pleasant one night stay, good value, I would definitely stay again.

"Good for the price"

4
26/01/2018

Cool looking hotel, like a castle. Nice lobby. Caring front desk staff, specifically Mark. Comfortable room and beds. I would prefer the two sheet system for the bed instead of the bedspread they use here. However, at least the bedspread is white, so if it is dirty it will show it. The room internet is complimentary, although sometimes it was slow. Complimentary breakfast, which is the typical hot breakfast these type of mid-range hotels offer. At the lobby they keep 24/7 a coffee carafe with complimentary coffee. It will be nice if they also offered complimentary tea at the lobby. There is an outdoor seasonal pool, but no indoor pool. There is a fitness room, with basic equipment, nothing that stands out. Free parking. Hotel is located near all the restaurants, easy accesible from the main street. Overall, it was a GOOD experience. However, I have stayed at hotels of these category for about the same price, or less, and with better rooms, tastier breakfast, with an indoor pool, and nicer fitness room.

"Needed overnite stay for hospital visit/Dr. appts"

5
08/01/2018

While its not glitz-n-glamour it has a distinct old-time charm with its brick build. Alittle hard to find off the main road - you have to be looking for it since its set back off the road a bit. However once there its nice charming lobby - leads to nice comfortable rooms. Felt very safe and comfortable even most of the trip I was traveling alone. Desk was helpful and cordial. While you can find more elaborate hotels I found this hotel to be excellent for the need we needed and would defiantly not hesitate to stay again. Very close to shops and the Hospital - which was the cause of our stay.

Lori_Gantz-Shelton, General Manager at Best Western Plus Governor's Inn, responded to this review
Thank you for taking the time to leave your review on Trip Advisor for our hotel, Best Western Plus Governor's Inn, Richmond, Va. I am happy to see that you enjoyed your stay with us even though your trip was not a pleasure trip but rather for Doctor's appointments. Our hope is that in the future, you will be able to come back and have a pleasure trip instead of having to come for doctor's appointments so that you can relax and enjoy your stay even more. Again, thank you for leaving your review for our hotel.

"Hidden Gem...!"

4
03/01/2018

This hotel is located between a car wash and restaurant. So you have to look carefully for the BW hotel sign. Wasn't sure what to expect but was pleasantly surprised! I was greeted by Mark at the desk who was pleasant, smiled, and FRIENDLY! A characteristic that's hard to find anymore at most hotel chains. The guestroom was huge and clean! Breakfast was plentiful and the young lady made sure the foods were hot and replenished! A definite YES in my opinion and look forward to visiting again when in the Richmond area!

Lori_Gantz-Shelton, General Manager at Best Western Plus Governor's Inn, responded to this review
Thank you so much for leaving your review on Trip Advisor for our hotel, Best Western Plus Governor's Inn, Richmond, Va. I am so happy that you enjoyed your stay with us and that you received Superior Customer Care from Mark. He is such a delight to have on the Front Desk. Penny in our Breakfast room is a true gem and provides the best care to all that enter her area. I am so glad you were able to meet her. We do hope that you will return again in the future. Again, thank you for leaving your review for us.

"A good place near Richmond"

4
31/12/2017

A very nice hotel outside of Richmond. Very friendly check in staff and good breakfast room. Breakfast lady was very nice and helpful. Location is good also. Room was very large and clean - recently remodeled. We would definitely go back there again.

Lori_Gantz-Shelton, General Manager at Best Western Plus Governor's Inn, responded to this review
Thank you for taking the time to leave your review on Trip Advisor for our hotel, Best Western Plus Governor's Inn, Richmond, Va. I am very happy to hear that you enjoyed your stay with us. My team works really hard to provide 100% Superior Customer Care. We do hope that you will return back to us for another visit. Again, thank you for leaving your review for our hotel.

"The best Best Western!!!"

5
31/12/2017

The best Best Western I have ever stayed. The room is clean, and the check-in place and hall are cozy. Very special brick & stone structurer, interior and exterior, offers the feeling of staying in a European-style vacation property. Breakfast is fantastic, much better than those provided by many 4-star and 5-star hotels.

Lori_Gantz-Shelton, General Manager at Best Western Plus Governor's Inn, responded to this review
Thank you so much for taking the time to leave your review on Trip Advisor for our hotel, Best Western Plus Governor's Inn, Richmond, Va. I am so happy to hear that you enjoyed your stay with us. My team works really hard to provide you with 100% Superior Customer Care to all of our guests. We do hope that you will return to see us again in the future. Again, thank you for leaving your review for us.

"Great hidden gem of a hotel"

4
26/12/2017

Nice older place to stay at while visiting friends in the area. We got a suite in the main building and it was well loved, but well maintained. Beds are a little soft, but still very comfortable; the TV reception both rooms were not functioning correctly and we were missing a remote. Internet is fast enough - 4 down/0.5 up. The hot breakfast was great and the staff is very responsive and polite.

Lori_Gantz-Shelton, General Manager at Best Western Plus Governor's Inn, responded to this review
Thank you so much for leaving your review on Trip Advisor for Best Western Plus Governor's Inn, Richmond, Va. I am so sorry to hear about the issues with the TV's and no Remote. I will definitely follow up with these issues. I know that we were doing a conversion of our hotel television system which caused our TV's to be out for a period of time, once the conversion was completed, we needed to go around to each television and program them manually, and this took some time to get completed. However, I am sorry that it inconvenienced you during your stay. We hope that when you return to us in the future, you will not have any issues. We value you as our guest and the feedback that you give. Again, thank you for leaving your review for our hotel.

"Always a great get away"

5
17/12/2017

By far this location is hands down our perfect place. You are near a lot of shopping yet not so overwhelmed with Richmond. Lori (GM)is always friendly and helpful just like Carina her Daily front desk. We love this place so much that it's our go to get away. This place is very grander in its appearance,I can tell it was once quite a view but the solid build makes it quiet, private and relaxing. The rooms are very spacious and comfortable. Come stay a weekend and enjoy all the shopping...

Lori_Gantz-Shelton, General Manager at Best Western Plus Governor's Inn, responded to this review
Thank you for leaving your review for our Hotel, Best Western Plus Governor's Inn, Richmond, Va. I am so pleased that you enjoyed your stay with us. We appreciate you being loyal to our Hotel and our Brand. Thank you for such nice comments about Carina and I, we do our very best to make sure all of our guests are happy and well taken care of when they are here. We look forward to seeing you again in the near future. Again, thank you for leaving your review for us. Happy Holidays!

"Excellent Property"

5
13/12/2017

We were so surprised and pleased how much we enjoyed the Governor's Inn. The staff was above excellent - very professional, happy, pleasant, helpful and great. When we checked in, we were welcomed like we were family. The room was very clean and the bed was comfortable. The breakfast staff was very gracious and had an excellent variety of food options. We would definitely stay there again.

Lori_Gantz-Shelton, General Manager at Best Western Plus Governor's Inn, responded to this review
Thank you for taking the time to leave your review on Trip Advisor for our hotel, Best Western Plus Governor's Inn, Richmond, Va. I am so happy to hear that you really enjoyed your stay with us. Our guests are just like family to us and we will treat you accordingly. My team works really hard to provide our guests with 100% Superior Customer Care. We do hope that you will return in the future for another visit "home". Again, thank you for taking the time to leave your review for our hotel.

"Oasis in Metro Area"

5
12/12/2017

More than comfortable rooms in a quiet location, yet close to all amenities. Excellent service reasonable rates. The Governor's Inn met and exceeded all my expectations. The staff presented professionally and politely. Definitely would return. My only criticism would be to advise them to freshen up their breakfast with fresh baked items and non-packaged entrees.

Lori_Gantz-Shelton, General Manager at Best Western Plus Governor's Inn, responded to this review
Thank you for taking the time to leave your review on Trip Advisor for our hotel, Best Western Plus Governor's Inn, Richmond, Va. I am so happy to hear that you enjoyed your stay with us. My team works really hard to provide 100% Superior Customer Care to all of our guests. I will pass on your comments regarding Breakfast to the Ownership for review. We do hope that you will return to us again in the future. Again, thank you for taking the time to leave your review for our hotel.

"Concert Trip"

4
08/12/2017

Had a nice comfortable room, everything was nice and clean. We rented one of the suites, for some extra space, and even though it was right next to the elevators, which were a little noisy, we never heard them at all. Check in and check out went seamless and quick. Being able to make your own pancakes or waffles for a self serve breakfast was a novel idea and were tasty. There was plenty of places to eat and places to shop nearby also.

Lori_Gantz-Shelton, General Manager at Best Western Plus Governor's Inn, responded to this review
Thank you so much for leaving your review on Trip Advisor for our hotel, Best Western Plus Governor's Inn, Richmond, Va. I am so happy to hear that you enjoyed your stay with us. The Suite does provide a lot of extra space and I am happy to hear that the room accommodated your needs. My team works really hard to provide 100% Superior Customer Care for all of our guests. I appreciate your feedback and hope that you will return again in the future for another visit. Again, thank you for leaving your review.

"Clean"

4
06/12/2017

We have stayed in this motel a couple of times and it has always been a pleasure- very well located for stores - quite area, staff is very helpful and nice, breakfast area was very clean and well stocked with different items to eat. Would recommend this hotel to other.

Lori_Gantz-Shelton, General Manager at Best Western Plus Governor's Inn, responded to this review
Thank you for taking the time to leave your review on Trip Advisor for our Hotel, Best Western Plus Governor's Inn, Richmond, Va. I am so happy that you enjoyed your stay with us. My team works really hard to provide 100% Superior Customer Care to all of our guests. We hope that you will return to us again in the future. Again, thank you for leaving your review for our hotel.

"Less expensive, but poor quality."

2
01/12/2017

Stayed here due to the high cost of other Hotels in the area, But you get what you pay for. We were placed in their second building. Hallways had a food smell with heavy spices. Room was musty and smelled of mold. Room was either too hot or too cold. Bed sheets smelled musty also, so we had the staff change them. Use as a budget hotel, but don't expect great facilities.

Lori_Gantz-Shelton, General Manager at Best Western Plus Governor's Inn, responded to this review
Thank you for leaving your review on Trip Advisor for our hotel, Best Western Plus Governor's Inn, Richmond, Va. I am so sorry to hear of the issues that you experienced while staying at our hotel. I have followed up with both my Laundry and Housekeeping Teams in order for this not to occur again in the future for another guest. Certainly we want you to have an enjoyable stay with us and I am sorry that this was not the case. We do hope that you will return to us again in the future to give us another try. Again, thank you for taking the time to leave us your review.

"Many broken items"

3
30/11/2017

There were Issues with the TV, phone and lighting within the room. The phone was not connected and did not work. The lights flickered constantly through the night while off and the TV would turn off when the refrigerator kicked on. Location is convienent.

Lori_Gantz-Shelton, General Manager at Best Western Plus Governor's Inn, responded to this review
Thank you for leaving your review on Trip Advisor for our hotel, Best Western Plus Governor's Inn, Richmond, Va. I am so sorry to hear of the issues that you experienced while staying at our hotel. I have followed up with both my Maintenance and Housekeeping Teams in order for this not to occur again in the future for another guest. Certainly we want you to have an enjoyable stay with us and I am sorry that this was not the case. We do hope that you will return to us again in the future to give us another try. Again, thank you for taking the time to leave us your review.

"A pleasant experience"

5
26/11/2017

This was our first stay at the Best Western Plus Governor's Inn, Richmond, VA. We usually stay at another hotel in the area when visiting family in Richmond, but the rate offered by the Governor's Inn for the Thanksgiving time was much better, so decided to give it a try. Since I walk with a cane and have trouble going up and down stairs, we contacted the hotel in advance and asked to be assigned a room in the lobby building with the elevator. The person I spoke to said that would be no problem and took care of the situation - we got a room right near the elevator on the second floor. The room itself was quite large and very comfortable and quiet, with a comfortable bed. Lighting in the bathroom area was bright, which is very much appreciated (many hotels do not have good lighting in the bathroom) and there was a fan in the shower area to help remove moisture from the room. The breakfast area was very attractive, with carpeting in the tables area and even a fireplace. The breakfast selections were good and the staff in the breakfast area very attentive and kept the place neat and clean. We will definitely consider staying here the next time we travel to the Richmond area.

Lori_Gantz-Shelton, General Manager at Best Western Plus Governor's Inn, responded to this review
Thank you for taking the time to leave your review on Trip Advisor for our hotel, Best Western Plus Governor's Inn, Richmond, Va. I am so happy to hear that you enjoyed your stay with us. I do hope that you will return to us again in the future. Again, thank you for leaving your review for us.

"Fellowship and Meeting"

5
25/11/2017

This was a beautiful place to stay. Very clean, very comfortable rooms. Staff was very friendly and helpful. Very quiet stay and has a hot breakfast buffet. Would definitely stay again. Shopping facilities are within walking distance.

Lori_Gantz-Shelton, General Manager at Best Western Plus Governor's Inn, responded to this review
Thank you for taking the time to leave your review on Trip Advisor for our hotel, Best Western Plus Governor's Inn, Richmond, Va. I am so happy to hear that you enjoyed your stay with us. I do hope that you will return to us again in the future. Again, thank you for leaving your review for us.

"Good value Average Hotel"

3
24/11/2017

We stayed here for a tournament at the River City Sports Complex. It was about 15 minutes away. The hotel has 2 buildings. The main building seems recently renovated. The second building where we stayed was clean but tired. The room was very small with full size beds. The one thing that I didn't like was the odd smell in the hallway. When u walk into the second building it always smelled like curry or tortillas cooking even though the food was in the other building. I'm not sure if there are apartments in there. The decor needs refreshing. Also the sheets smelled a bit mildewed like they were left in the washer overnight. It was convenient to shopping , restaurants, and the sports complex. It was a decent price and felt clean. I would call this slightly less than a Hampton but not bad

Lori_Gantz-Shelton, General Manager at Best Western Plus Governor's Inn, responded to this review
Thank you for leaving your review on Trip Advisor for our Hotel, Best Western Plus Governor's Inn, Richmond, Va. I am sorry to hear of your disappointment regarding the issues with our hotel. I will definitely look into those issues. Thank you for letting me know about those. I do hope that you will return to visit us again in the future. Again, thank you for leaving your review.

"Nice architecture but design /decor need refresh."

3
22/11/2017

Clean but old style. Bed missing duvet cover - extra small size pillows Personal very professional and kind. Gym lack of air circulation. Love the architecture bricks and style however the decor would need some 2017 refresher !

Lori_Gantz-Shelton, General Manager at Best Western Plus Governor's Inn, responded to this review
Thank you for taking the time to leave your review on Trip Advisor for our hotel, Best Western Plus Governor's Inn, Richmond, Va. I do apologize for the bed missing a duvet cover, I will follow up to see what happened within my Housekeeping Department. We do have plans for renovations of areas throughout our hotel coming soon. We hope that you will return and visit us again when our renovations are complete in hopes of a better impression for you. Again, thank you for taking the time to leave your review for our hotel.

"Enjoyed our stay"

5
20/11/2017

This is an older hotel but don't let that fool you, The hotel is very clean. The bed linens are good quality. Very comfortable. The shower was great. The in room wifi was excellent. The staff very helpful and friendly. Enjoyed the quiet and peaceful location.

Lori_Gantz-Shelton, General Manager at Best Western Plus Governor's Inn, responded to this review
Thank you for leaving your review for our hotel, Best Western Plus Governor's Inn, Richmond, Va. I am so happy to hear that you really enjoyed your stay with us. My team works really hard to ensure an enjoyable stay for all of our guests. We do hope that you will return to us again in the future. Again, thank you for leaving your review for our hotel.

"Great trip"

5
13/11/2017

Hotel and staff are perfect!! Little sad there was no indoor pool but the room was big enough that you didn't feel like you were stuffed in. The room was clean. We were in the other building which was a little hard for my husband with no elevator and he just had both knees replaced. But overall it was a good stay.

Lori_Gantz-Shelton, General Manager at Best Western Plus Governor's Inn, responded to this review
Thank you for leaving your review on Trip Advisor for our hotel, Best Western Plus Governor's Inn, Richmond, Va. I am so happy to hear that you enjoyed your stay with us. I am sorry that we could not provide you with an indoor pool and that you were placed in the building where your husband had to take the stairs especially after having both of his knees replaced. I hope that you will return to us again in the future. When you come back, make your Reservations and make sure you request to be in the Building with the elevator. We really appreciate your feedback and look forward to seeing you again in the future.

"Another Wonderful Stay"

5
11/11/2017

Came into town for a lacrosse tournament. We stayed here last year and had a great experience so booked a room here again. We were not disappointed. I am about as picky as you can get-I want clean, quiet, and comfortable- a home away from home experience. It's not fancy but has everything we wanted. Last year we stayed in the queen suite. This year we had the king suite. Both rooms were very spacious with the conveniences we needed. We brought an air mattress and, with the pullout couch bed, everyone had their own bed. The boys stayed in the “living room” and we had the bedroom to ourselves. Be aware the king suite is above a party room. We could hear everything! We were fortunate the party ended at 7pm. The hotel breakfast has a nice selection-filled our boys with enough substance to keep them full when playing lacrosse. The staff was friendly and helpful-a big shout out to Mark who always has a smile on his face and was very patient with me. Stein Mart, AC Moore, Marshall's and other stores and restaurants are an easy 5 minutes walk behind the hotel-very convenient! Will definitely stay here again next year!

Lori_Gantz-Shelton, General Manager at Best Western Plus Governor's Inn, responded to this review
Thank you for taking the time to leave your review on Trip Advisor for our hotel, Best Western Plus Governor's Inn, Richmond, Va. I am so happy that you stayed here with us again this year. That is awesome! W e appreciate your loyalty to us and the brand. It is wonderful that you book the Suite and are able to have room and privacy for everyone. That is one thing I love about our rooms, they are large and you do not feel overly crowded. I am so happy that Mark provided you with Superior Customer Care, I will definitely pass on your comments to him. I know that will make his day. We do hope that you will return next year to see us. Again, thank you so much for taking the time to leave your review for our hotel.

"Wonderful place to stay"

5
24/10/2017

My husband and I recently stayed here. Since my husband is somewhat handicapped, we requested a handicapped accessible room near the elevator. When we got there, they had saved us one right beside it. The staff was wonderful. One of them even helped me assist my husband up from the lobby sofa. They were so nice about everything. We enjoyed our stay.

Lori_Gantz-Shelton, General Manager at Best Western Plus Governor's Inn, responded to this review
Thank you for leaving your review on Trip Advisor for our hotel, Best Western Plus Governor's Inn, Richmond, Va. I am so glad that we were able to accommodate you with the room close to the elevator and that it made it easier on your husband. My team is excellent in the fact that they do go above and beyond to provide Superior Customer Care to all of our guests. I do hope that you will return to see us again in the future. Again, thank you for leaving your review.

"Nice but..."

3
23/10/2017

The room appearance was nice. However the freshener smell was overwhelming and gave me a headache. The bathroom appeared clean till my kids took a bath- there was mildew. In some places it looked like they had tried to caulk over it rather than clean it (around the faucet and soap holder). The t.v. keep going off every time the fridge came on/went off and the volume would randomly raise and lower its self. I told the front desk lady. She was very nice but they couldn't do anything that night about the t.v. (which didn't help me as that was the only night I was staying). I liked that it had a fridge and microwave in the room. Overall, I just didn't feel it was worth the cost with all the issues.

Lori_Gantz-Shelton, General Manager at Best Western Plus Governor's Inn, responded to this review
Thank you for leaving your review on Trip Advisor for our hotel, Best Western Plus Governor's Inn, Richmond, Va. I am so sorry to see that your experience was not a great one. I have passed on your concerns to the appropriate departments to address. I do sincerely apologize for the inconvenience that this caused you during your stay. I do hope that you will return to us again in the future so that we may demonstrate a more enjoyable stay for you. Again, thank you for leaving your review.

"Good rooms and service"

5
23/10/2017

I stayed at this Best Western with my family. The room was recently cleaned and a good size, plenty of space for the four of us. The breakfast was well done with lots of options for everyone: eggs, sausage, potatoes, pancakes, waffles, cereal, fruit, baked goods. The staff was very friendly and accommodating. As a side note, it would be great to see the hotel make the environmentally friendly switch from styrofoam plates, cups, and plastic wear to at least paper, and even better, reusable plates, cups, and silverware. I recommend this hotel to anyone traveling to the area.

Lori_Gantz-Shelton, General Manager at Best Western Plus Governor's Inn, responded to this review
Thank you for leaving your review on Trip Advisor for our hotel, Best Western Plus Governor's Inn, Richmond, Va. I am happy to see that you enjoyed your stay with us. My team works really hard to provide 100% Superior Customer Care. I will pass on your suggestions to upper Management regarding the environmentally friendly items you listed. We thank you for letting us know your likes and dislikes. We do hope that you will return to us again in the future. Again, thank you for leaving your review.

"business"

4
20/10/2017

Very Clean and great value. The check in clerk was super helpful and friendly. Location was good only a few miles from Speedway where I was working. ljlkn kjsdfekfo oewlndf odjsjn, jajfgrkhd dffawdfg . this review is asking for more and this is enough

Lori_Gantz-Shelton, General Manager at Best Western Plus Governor's Inn, responded to this review
Thank you for leaving your review on Trip Advisor for our hotel, Best Western Plus Governor's Inn, Richmond, Va. I am glad that you enjoyed your stay with us. Our team believes in providing 100% Superior Customer Care to all of our guests. I am glad to know that my team delivered this to you during your stay. We appreciate you staying with us and hope that you will return again in the future. Again, thank you for leaving your review.

"1 night stay end of September 2017"

5
20/10/2017

We stayed 1 night only, but overall our stay was great! The front desk person was very polite and accommodating. The room was nicely designed, the beds very comfortable. The breakfast was great too! Great variety of things to choose from. I also loved the premises and the construction of the hotel itself. Everything looked beautiful! I would love to stay there again.

Lori_Gantz-Shelton, General Manager at Best Western Plus Governor's Inn, responded to this review
Thank you so much for taking the time to leave your review on Trip Advisor for our hotel, Best Western Plus Governor's Inn, Richmond, Va. I am so pleased that you enjoyed your stay with us and that we were able to exceed your expectations. Our team believes in providing 100% Superior Customer Care to all of our guests. We have a great team of people here. Our hotel is very unique in its architecture, we receive a lot of compliments on it. Thank you again for staying with us and we do look forward to seeing you again in the future. I would just like to thank you again for taking the time to leave us your review.

"Hotel fail"

2
19/10/2017

When I travel for work one of the main things I count on from my hotel is comfort and the ability to sleep. This hotel is clean, unique and well appointed. The hotel is two separate buildings and my room was not in the main building where the check in and main lobby are. The problem is I can not sleep here. I can hear people in adjacent rooms snore like they are in the room with me. I can hear other people's phone conversations as if they were sitting next to me. The bed it wore out and the pillows (all 5 of them) have also exceeded their service life IMO.

"Next time I will spend a little more for a better stay. Avoid Midlothian."

3
17/10/2017

I stayed here for one night with my wife and two small children. I chose this location after reading the very good reviews and the low price which was available for the Saturday evening I was looking for. Here is a summary of my stay: Hospitality: A+. Many reviewers mention the great staff, from Mark at the front desk to the staff running the breakfast, the staff was excellent. Room: The room was clean enough but the A/C system was not working properly and couldn't maintain the correct temperature. The room is dated but adequate for the price we paid. The best was comfortable but the pillows were lumpy. Area: This is why I can't recommend this hotel. The area is not very good. I knew that before I booked, the Midlothian area is not nice. When you stay in a not nice area, the other people also staying at the hotel might not be nice either. When we tried to sleep around 10:00pm, I could hear booming music. I thought it was coming from the dance event on the first floor but when I left the room to go talk to the front desk, I realized it was coming from the room next to me. I asked the front desk just to allow me to change to another room but instead they insisted on knocking on the door and telling the guests to turn down the music. I knew that this would result in issues as the entire night at random moments the people would beside us would start banging on the wall. Obviously, they wanted to make a point that they were not happy we complained. All night long. And at 2:30am, it seems like people checked into the other room next to us and it was obvious they had just come back from a night of partying. They were so loud for the next hour. It was a horrible night and my wife insisted I never book another room based on price. The hotel staff is excellent, but they are not enough to overcome the seedy area where the hotel is located. If you must stay in Midlothian, I guess this place is adequate, but otherwise, stay in Downtown Richmond or Airport area for a nicer location.

"Far exceeded our expectations!"

5
16/10/2017

Exceeded our every expectation! Very clean, loved the architecture, best continental breakfast that we have ever had! Food was kept hot, all of the trays were always full and they had SO many choices!

Lori_Gantz-Shelton, General Manager at Best Western Plus Governor's Inn, responded to this review
Thank you so much for leaving your review on Trip Advisor for our hotel, Best Western Plus Governor's Inn, Richmond, Va. I am so happy to hear that you really enjoyed your stay with us. My team works really hard to provide 100% Superior Customer Care and they really take pride in what they do. We made many changes to the Breakfast and I am happy to know that those changes have been successful and that you were pleased. We hope that you will return again in the future. Again, thank you for leaving your review for our hotel.

"Welcoming, friendly staff and a great stay!"

5
16/10/2017

This was my second stay at this hotel. Both times the hotel was clean, the breakfast delicious, and the staff top-notch! Mark was the welcoming smile that checked us in and even got us a room upgrade! I highly recommend this hotel, not only for its great staff but also convenient location.

Lori_Gantz-Shelton, General Manager at Best Western Plus Governor's Inn, responded to this review
Thank you so much for leaving your review on Trip Advisor for our hotel, Best Western Plus Governor's Inn, Richmond, Va. We really appreciate you staying with us. I am so happy that Mark provided you with 100% Superior Customer Care. He is an asset to our team and we are so lucky to have him. I am glad that you enjoyed your Breakfast as well and that everything was nice and clean for you. We do hope that you will return again in the future. Again, thank you for leaving your review.

"Par for the area"

3
13/10/2017

The hotel front desk staff was very nice and professional. Plenty of parking, free breakfast, Directv and I had a nice size room (Could use new carpet). The only real issue I had was that the room smelled badly of smoke (Non Smoking Room) and the smell never went away during my 2 night stay. This might have been limited to the room I was staying in, but the cleaning staff should have fixed the smell before renting the room out as there is no way they could not have noticed it.

Lori_Gantz-Shelton, General Manager at Best Western Plus Governor's Inn, responded to this review
Thank you for leaving your review on Trip Advisor for our hotel, Best Western Plus Governor's Inn, Richmond, Va. I am happy to see the things that you enjoyed about your stay. I do sincerely apologize for the smell of smoke in your room. We are 100% Non Smoking Hotel and I apologize if we had someone violate this policy. We do charge accordingly for violating this policy. My Housekeeping Team has special procedures on how to handle rooms that have been smoked in. I am sorry that your room was not completely disinfected as it should of been and not reported appropriately so that additional measures can be taken to get the smell out of there. I do hope that you will return to us again in the future so that we can demonstrate a better experience for you. Again, thank you for leaving your review.

"Terrible Experience"

1
09/10/2017

Our family booked this hotel based on availability, location, and price. I have not stayed in a Best Western in over 20 years, and I travel a lot. We arrived around 8:15pm for a one night stay as a stopover on a road trip. We were not comfortable with the location, as it seemed unsafe. We checked in, and strangely, they run your credit card through a terminal before you ever see your room. I thought this was odd, but went along with it. After riding the unstable elevator to our rooms, we all detected a foul odor in both the hallways and the rooms, and two of our family members started sneezing and coughing. At this point we decided to find another hotel, half an hour out of our way. It was that bad. We tried to get a refund at the front desk, but had to call the employee back inside from smoking a cigarette right outside the front door. We were not impressed. He was unable to reverse the charge to our credit card, and we had to call the credit card company to resolve the dispute. We quickly made a reservation across town and happily drove to another hotel at which we had a fabulous experience for less money. I'm not sure why this hotel has received such high marks, as it is not worth it for this price point.

Lori_Gantz-Shelton, General Manager at Best Western Plus Governor's Inn, responded to this review
Thank you for leaving your review on Trip Advisor for our Hotel, Best Western Plus Governor's Inn, Richmond, Va. I am so sorry that you had a bad experience at our Hotel. Please know that your Satisfaction is important to us. I will address the issues that you have mentioned. As far as running your Credit Card through our Computer, we have to obtain an Authorization at Check In for all of our guests. We only charge for your stay during our Night Audit process on the night before you depart. This is a standard procedure at all hotels. I am sorry that you and your family detected any type of odor in our hotel and rooms. The Hotel and Rooms are cleaned every day so I am not sure what smell that could have been that bothered you and your family. Again, my apologies for your experience with our hotel.

"Odd building, but good hotel"

4
03/10/2017

This hotel wasn't easy to find since it's not right next to the road. And when you get there, it doesn't look like a regular hotel: it's got old timey brick work and wood paneling. We were unsure what they were trying to portray. Mark - who worked the front desk - was very friendly and doing an excellent job making us feel welcome. He explained where our room was in an another building where we found more retro brickwork and wood on the ceiling. Nevertheless, that room was clean and the bed was comfortable. We also had a very decent shower and a choice of pillows. Only the a/c was a bit on the noisy side. To get some coffee or when you go to the breakfast room, you have to really find your way through the main building, incl. an elevator ride. Oh well, (hot) breakfast was really decent and the lady there was constantly keeping the food stocked and the room clean. It was a good experience, but it'll be so much better if they lose that strange decor.

Lori_Gantz-Shelton, General Manager at Best Western Plus Governor's Inn, responded to this review
Thank you for taking the time to leave your review on Trip Advisor for our Hotel, Best Western Plus Governor's Inn, Richmond, Va. I am so sorry to hear that you had a hard time locating us. I do agree our signage is small and hard to see. We have made several attempts throughout the years with the County trying to get them to approve us having a larger sign, they have denied this requests every time. I certainly understand your frustrations. I am also sorry to hear that you did not like our décor. We do receive a lot of compliments on our hotel and the uniqueness of the look. Most saying it feels and looks like a castle, which you do not get at any other brand hotel so I was a little shocked about you not liking it. I am glad that you received Superior Customer Care from Mark and our Breakfast Attendant. That always makes me happy that the team is taking great care of our guests. We do hope that you will return to us again in the future. Again, thank you for taking the time out to leave your review for us.

"Odd location, but nice stay."

4
29/09/2017

Very clean & well maintained. Breakfast had a good variety. Unique decor & good amenities. Would stay again. Nice quiet location, but it wasn't overly easy to find because it is set back from the main road quite a bit.

Lori_Gantz-Shelton, General Manager at Best Western Plus Governor's Inn, responded to this review
Thank you so much for leaving your review for our hotel, Best Western Plus Governor's Inn, Richmond, Va. I am so happy to hear that you really enjoyed your stay with us. We appreciate you leaving your review for our hotel and hope that you will return to us in the future.

"Cozy"

5
25/09/2017

This is our home away from home. We have stayed here several times and we have enjoyed it, have had no issues. The breakfast is great and a great value. The rooms are spacious and clean and the staff is accommodating.

Lori_Gantz-Shelton, General Manager at Best Western Plus Governor's Inn, responded to this review
Thank you so very much for taking time out of your day to provide us with your feedback on Trip Advisor regarding your stay at our hotel, Best Western Plus Governor's Inn located in Richmond, Va. I am glad to see that you were pleased with every aspect of your stay at our hotel. Again, thank you for leaving your feedback for us and we look forward to your return visit to us.

"Staying with the governor"

4
25/09/2017

We thought this might be an historical hotel, however it wasn't. There is beautiful brick work both in and outside the hotel. Our room was large, clean and decorated nicely. Breakfast was pretty much as expected.

Lori_Gantz-Shelton, General Manager at Best Western Plus Governor's Inn, responded to this review
I wanted to take the time out to thank you so very much for leaving your review for our hotel Best Western Plus Governor's Inn located in Richmond, Virginia. I am glad that you like the architecture of our hotel, it is a very neat property. We receive many compliments on the design of our hotel. Our hotel prides itself on our Superior Customer Care and our cleanliness. . Again, thank you for staying with us and we look forward to seeing you again in the future.

"Very Disappointing."

2
20/09/2017

This hotel is a "minus" rather than a plus. On check in there was no local map available, until the receptionist found one in a brochure. Then, she had difficulty marking the hotel on the map, not a good start. We found the hotel dark and dingy. Breakfast was OK.

Lori_Gantz-Shelton, General Manager at Best Western Plus Governor's Inn, responded to this review
Thank you for leaving your review for our hotel, Best Western Plus Governor's Inn, Richmond, Va. I am so sorry to hear that we did not have any local maps to offer you upon Check in. This issue has since been rectified. We were out temporarily but now we have been restocked. I am sorry that your perception of our hotel is that it is dark and dingy. Most all of our guests love our beautiful brick hotel, I am so sorry that you did not like it. I will pass your comments on to my Ownership for review. We thank you for staying with us. Again, thank you for leaving your review for our hotel.

"Great stay in a unique hotel"

5
16/09/2017

This hotel is made of bricks: it is a very unique hotel that layout suggests you are in a castle. The halls are wide and made up of brick and stone. The rooms are huge and spacious almost to the point of being ridiculous. The staff were some of the friendliest people I have met and I was happy with my stay. The hotel is located away from the main road so it seems quiet but that also kind of made it hard to find.

Lori_Gantz-Shelton, General Manager at Best Western Plus Governor's Inn, responded to this review
Thank you so much for leaving your review on Trip Advisor for our hotel, Best Western Plus Governor's Inn, Richmond, Va. I am so happy to hear that you enjoyed your stay with us. Our hotel is very unique and we are very fortunate to have this beautiful building as it really gives my team and my guests something to talk about. I must brag a little bit and say that I have one of the best teams here at the hotel. I am very proud to have each and every one of them. I am happy that you noticed how special they are. They do a great job at providing 100% Superior Customer Care to all of my guests. I hope that you will return to us again in the future. Again, thank you so much for leaving your review for us.

"Great Value"

5
12/09/2017

This hotel was a great value and very nice. The one drawback was noise. The rooms was a little noisy and you could hear when someone took a shower in a nearby room. However the bed was comfortable and provided a good nights sleep. Very nice hotel

Lori_Gantz-Shelton, General Manager at Best Western Plus Governor's Inn, responded to this review
Thank you so much for leaving your review for our hotel, Best Western Plus Governor's Inn, Richmond, Va. I am so sorry to hear about the issue with noise. I do thank you for leaving your review and letting us know the things that you did enjoy about your stay and also the area where improvement is needed. I will definitely pass on your comments to higher Management for review. We hope that you will return to us again in the future. Again, thank you for leaving your review.

"Penny Is The BEST!"

5
12/09/2017

The hotel is a great place to stay! The only problem I had was the Friday morning breakfast. Since Penny was off that day, the breakfast was horrible! Had to wait for the food to come out, when the breakfast attendant brought out the food. The sausage was cold, never seen the hash browns. The only hot food was the eggs. Had to go eat somewhere else.

Lori_Gantz-Shelton, General Manager at Best Western Plus Governor's Inn, responded to this review
Thank you so much for leaving your review for our hotel, Best Western Plus Governor's Inn, Richmond, Va. I am so sorry to hear about the issues you experienced with Breakfast. I will speak to the Attendant that was on duty regarding your concerns. Penny is great and I will make sure I pass on your comments to her. We hope that you will return to us again in the future. Again, thank you for leaving your review.

"Great Staff"

5
12/09/2017

the couple working the breakfast area were caring, set up a great presentation, were always making sure guest were happy and taken care of, kept the area spotless. The staff at the BW were all pleasant, thus the reason the 6 of us came back and stayed while attending the NASCAR race.

Lori_Gantz-Shelton, General Manager at Best Western Plus Governor's Inn, responded to this review
Thank you so much for leaving your review for our hotel, Best Western Plus Governor's Inn, Richmond, Va. I am so happy to hear that you really enjoyed your stay with us. I am pleased to know that you encountered two of my best team members in my Breakfast Area. They work really hard in there to make sure all of our guests are not disappointed. I have some great team members throughout the different departments and all of them deserve kudos for the great jobs they do. We hope that you will return to us again in the future. Again, thank you for leaving your review.

"Best hotel stay in years."

5
11/09/2017

This Best Western had excellent service and value for the money. Everyone were very friendly and helpful. Would recommend this hotel to anyone staying in the Richmond area. NASCAR had there night race here this weekend and alot of the vistors were race fans. Great group of people.

Lori_Gantz-Shelton, General Manager at Best Western Plus Governor's Inn, responded to this review
Thank you for leaving your review on Trip Advisor for our Hotel, Best Western Plus Governor's Inn, Richmond, Va. I am so happy to read my guests reviews. I really thank you for taking the time out to leave it for us. It is always wonderful to hear when guests enjoy their stay with us. We appreciate you recommending us to your Friends and Family or anyone else that may be looking for a great hotel to stay at. We hope that you will be back again in the future for another visit, maybe even on another Nascar Weekend. Again, thank you for leaving your review and we appreciate you so much. See you again soon I hope.

"Excellent Customer Service"

4
05/09/2017

The staff was awesome. Every employee has a smile and a willingness to help. I felt like I was with family. The hotel is older, but it has character and is an unique location. It was very quiet and peaceful. I would stay again.

Lori_Gantz-Shelton, General Manager at Best Western Plus Governor's Inn, responded to this review
Thank you for leaving your review on Trip Advisor for our hotel, Best Western Plus Governor's Inn, Richmond, Va. I am happy to hear that you enjoyed your stay with us. We pride ourselves in Superior Customer Care and I am glad to know that my team takes great care of our guests. You are like family to us and we enjoy having you here. I hope that you will come back and see us again in the future. Again, thank you for leaving your review.

"Pleasant Stay Like Always....."

5
05/09/2017

Whenever I'm in the Richmond area I always stay at the Best Western (Governors Inn) Plus on Midlothian Tpke. The service is always pleasant and very professional. The rooms are always spacious and comfortable. The location is ideal right off of the main thoroughfare, and there are plenty of choices in the area when it comes to dining.

Lori_Gantz-Shelton, General Manager at Best Western Plus Governor's Inn, responded to this review
Thank you for leaving your review on Trip Advisor for our hotel, Best Western Plus Governor's Inn, Richmond, Va. I am happy to hear that you enjoyed your stay with us. We pride ourselves in Superior Customer Care and I am glad to know that my team takes great care of our guests. I hope that you will come back and see us again in the future. Again, thank you for leaving your review.

"good service and clean"

4
04/09/2017

Hotel staff was extreamly friendly and helpful. Breakfast was cooked on site. Full breakfast served each day. Rooms were clean could use a little updating. Location is a little hidden behind a car wash. There are several buildings with rooms. A little disapointing that it did not have an indoor pool.

Lori_Gantz-Shelton, General Manager at Best Western Plus Governor's Inn, responded to this review
Thank you for leaving your review on Trip Advisor for our hotel, Best Western Plus Governor's Inn, Richmond, Va. I am happy to hear that you enjoyed your stay with us. We pride ourselves in Superior Customer Care and I am glad to know that my team takes great care of our guests. I hope that you will come back and see us again in the future. Again, thank you for leaving your review.

"Fitted the bill"

5
03/09/2017

We stayed here twice in two weeks. We were attending a 100th birthday party for my mother in law with my four daughters and their partners plus grandchildren so quite a diverse group. This hotel fitted the bill and the staff were always willing to please with any requests. Mark, behind the desk was always cheerful and Penny in the breakfast area was alway buzzing around making sure breakfast food was always topped up and areas cleaned and ready for newcomers. My only gripe would be that housekeeping were slow to service the rooms and gave presidence to rooms for incoming guested - meaning our rooms were done at 5pm onwards thus inconvenient for getting changed for the evening. Nethertheless, the ladies did a good job at cleaning and I believe they were short staffed the days we were there. Nice little gym and the pool area was great and always clean. Beds very comfortable. A laundry area for guested would have been useful.

Lori_Gantz-Shelton, General Manager at Best Western Plus Governor's Inn, responded to this review
Thank you for leaving your review on Trip Advisor for our hotel. Best Western Plus Governor's Inn, Richmond, Va. I am happy to hear that you enjoyed your stay with us and that Mark and Penny made it a good experience for you. I do apologize that my Housekeeping team was slow to get to your room. They do service rooms in a certain order going down their board and if it is a high occupancy day, they will service some check out rooms first in order for us to have rooms to turn over and sell. I do apologize that in doing so, they did not get to your room until later on in the afternoon/evening. I hope that you will return to us again in the future. Again, thank you for leaving your review for our hotel.

"Work"

4
29/08/2017

Stayed here while working in the area. Very comfortable rooms, some with exposed brick and support beams this is a very homely addition. The staff is very friendly and provide a excellent breakfast. Great stay

Lori_Gantz-Shelton, General Manager at Best Western Plus Governor's Inn, responded to this review
Thank you so very much for taking the time to leave your review on Trip Advisor for our hotel, Best Western Plus Governor's Inn, Richmond, Va. I am so happy to see that you enjoyed your stay with us. Our property is very unique with the architecture and we receive a lot of compliments on it. I am happy that you received Superior Customer Care from my team, that is always a positive thing to hear. We do hope to see you again in the future. Again, thank you for leaving your review for us and being a valued guest of Best Western.

"Beautiful hotel with character! "

5
23/08/2017

This is the second time I've stayed here, and must say I am in love with this place! First of all, the outside appearance is gorgeous and very unique... unlike many hotels, which is what initially drew me to it. The interior doesn't disappoint at all - very cozy and warm decor, spotless and clean-smelling, and the rooms are what you would expect at a Best Western. Staff is very friendly, the breakfast area is spotless and the food is fresh and delicious! I would recommend to anybody staying in this area or passing through. To me, this is a luxury accommodation at an affordable price!!

Lori_Gantz-Shelton, General Manager at Best Western Plus Governor's Inn, responded to this review
Thank you so much for taking the time to leave your review for our hotel, Best Western Plus Governor's Inn, Richmond, Va. I am so happy to hear that you really enjoyed your stay with us. Our hotel is very unique in its architecture and in its beauty. I am happy that my team provided you with 100% Superior Customer Care. I will definitely pass on your comments to them. It really means a lot to us that you took the time out to let us know how much you enjoyed your stay with us. We look forward to seeing you again in the future. Again, thank you so much for leaving your review.

"Excellent Service!"

5
21/08/2017

I can't emphasize enough how amazing the service was when we were greeted! Chauna at the front desk was so welcoming and accommodating that i felt compelled to write this interview. People have complained about the decor being outdated but, I believe this hotel is trying to maintain the history of this building. I would definitely return! Also, if you check in and have Chauna at the front desk, you are in fro a real treat!

Lori_Gantz-Shelton, General Manager at Best Western Plus Governor's Inn, responded to this review
Thank you so much for taking the time to leave your review on Trip Advisor for our hotel, Best Western Plus Governor's Inn, Richmond, Va. I am so happy to hear that you enjoyed your stay with us. Above all else, that you were provided Superior Customer Care by Chauna. Chauna is an asset to our team and we are fortunate to have her. I will pass on your wonderful comments to her as I know she will appreciate them. We hope to see you again in the future. Again, thank you so much for leaving your review.

"Nice stay!"

5
20/08/2017

Have stayed at this hotel before-that is why we keep coming back .Have never had any problems at all. Very clean and very good service! Close to popular eateries, malls, and antique shops. parks and even a hospital if needed.

Lori_Gantz-Shelton, General Manager at Best Western Plus Governor's Inn, responded to this review
Thank you so much for taking the time to leave your review on Trip Advisor regarding our hotel, Best Western Plus Governor's Inn, Richmond, Va. I am so pleased to see that you enjoyed your stay with us. It was a pleasure having you with us again. We appreciate your loyalty to our hotel by returning to us when you are in the Richmond, Virginia area. We look forward to seeing you again in the future. Again, thank you for taking the time out to leave your review for us.

"not good"

2
15/08/2017

Not Good location the sign to the entrance was un-noticeable. Outdated décor, and the smell of mill dew in the area. The heavy carpeting needs to be updated with wood floors in the hallways. The pullout bed was so dirty with stains on the sheets! YUKS!! The hotel supplied towels for 3 people but soap for 1 person. We left the room at 1pm and it was never cleaned. No fresh towels, no replenishing the soap and no garbage taken out. Nobody bothered to return and clean up the room. The staff was too unprofessional arguing with customer in front of me and others! There dress attire was extremely messy, tightfitting jeans, dirty shirts, sitting out front with customers, and joining in conversations. Just messy!! Unprofessional Staff

Lori_Gantz-Shelton, General Manager at Best Western Plus Governor's Inn, responded to this review
Thank you so much for leaving your feedback on Trip Advisor for our hotel, Best Western Plus Governor's Inn, Richmond, Va. I am sorry to hear that your experience was not a pleasant one. I researched the issues that you listed in your review. I was advised that you were given the opportunity to cancel your reservation without penalty as you stated you were unaware that your Family Reunion also had rooms blocked at another hotel directly across the street from us. I do agree that our signage is very hard to see, we have fought with the County for several years about letting us increase the size of the signage but they will not budge, so unfortunately there is nothing we can do about the signage. Upon researching on why your room was not serviced, Housekeeping went to your room to service it at 3 different times (9am, 1pm & 2pm before the Housekeeper left for the day) on Saturday and your door had a Do Not Disturb Sign on there. My Housekeeping team is not allowed to enter rooms that have Do Not Disturb signs on the doors. We do have Front Desk Agents on Duty 24 hours a day in the event you should need extra amenities or replenished amenities. I will address any issues of my Employees Uniform attire and Employees sitting out front with guests however my Employees here are very friendly and accommodating to my guests, they do try to make every guest feel like they are coming home so engaging in conversation with the guests or even sitting outside with them on break is actually showing great Customer Service. I am sorry that you do not feel the same. Their dress attire is definitely an issue I can address as well as any type of negative behavior towards any guest. Again, I am sorry if you did not have a good experience with us.

"A good place to stay when visiting Richmond"

4
08/08/2017

I spent a very pleasant few days at the Governor's Inn - the reception staff were great and my room was spacious, suitably equipped and kept clean. No restaurant on site but some good places to eat nearby. Plenty of parking space. I was touring the Richmond Civil War Battlefields and this proved to be the perfect place to base myself. The only issue I have is - throw-away paper plates and cups at breakfast! But, this is something that seems prevalent at some US hotels and a small price to pay for a really good establishment.

Lori_Gantz-Shelton, General Manager at Best Western Plus Governor's Inn, responded to this review
Thank you for taking the time to leave your review on Trip Advisor for our hotel, Best Western Plus Governor's Inn, Richmond, Va. I am so glad to see that you enjoyed your stay with us. I will pass on your concerns regarding the paper plates and cups at Breakfast but you are correct in that most of the hotels utilize paper plates and cups in their Breakfast area. I hope that you will be back in the future for another visit. Again, thank you for leaving your review for our hotel.

"It is okay for amenities; very good for friendliness"

3
05/08/2017

Richmond is a place to visit if you either have business or a specific reason to go. This hotel would be fine for either. But don't bother with Richmond as a tourist stop. Stay on the interstate and go to Petersburg or Fredericksburg.

Lori_Gantz-Shelton, General Manager at Best Western Plus Governor's Inn, responded to this review
Thank you for leaving your feedback on Trip Advisor for our hotel, Best Western Plus Governor's Inn, Richmond, Va. I am sorry that you didn't like the selections that Richmond has to offer as far as Tourist stops. We do have a lot to offer in the Downtown Area of Richmond to visit as far as Museums, Shopping, and other unique places to visit. Maybe next time if you are in the area, we could give you some recommendations on areas to visit as Downtown Richmond is approximately 20 minutes or less from our Hotel. There are other sites throughout Richmond that you could also visit and explore. Again, thank you for leaving your review for our hotel.

"Nice Stay"

3
03/08/2017

I had a good stay here. Check in was a little slow due to a glitch with the computer but otherwise it was okay. It's an older hotel but the room was clean. In addition, there was a microwave and refrigerator which is convenient. The AC was a bit loud but it worked! Complimentary breakfast, free parking and a copy of USA Today!

Lori_Gantz-Shelton, General Manager at Best Western Plus Governor's Inn, responded to this review
Thank you for taking the time to leave your review on Trip Advisor for our Hotel, Best Western Plus Governor's Inn, Richmond, Va. I am happy to see that you enjoyed your stay with us. I am sorry about the difficulties at Check In with the glitch in the Computer. When that happens it does slow down the Check In process while we make every attempt to rectify the issue. I am sorry this happened to you. I will definitely pass on to my Maintenance Team regarding the noisy HVAC Unit, so that we may find the cause of the issue and get it taken care of so that no one else will have to deal with that same issue. We do look forward to seeing you again in the future. Again, thank you for leaving your review for our hotel.

"Great place to stay!"

5
02/08/2017

I enjoyed my stay at this hotel. The front desk people were super nice and helpful! The rooms were roomy and clean and I slept great! The free breakfast was good with both hot foods, cereals, yogurt, fruit and a selection of pastries. You could also fix yourself waffles if you wanted. Of course there were the usual coffee, juices and ice water to drink. The hotel is a little quirky in the way it is laid out. There are two different buildings with a parking lot in between. The lobby in which to check in is actually the 2nd building (at the bottom of the small hill.) The lobby building is the only one to have an elevator. The first building you pass going down the hill doesn't have and elevator so a person has to deal with steps. I stayed in the building at the bottom with the elevator. Another thing that can be a problem is there isn't a large sign for you to see when you are trying to locate the hotel at first. Fact is, you actually turn down beside of a car wash. I wish I could remember the name of the car wash.

Lori_Gantz-Shelton, General Manager at Best Western Plus Governor's Inn, responded to this review
Thank you for taking the time to leave your review on Trip Advisor regarding your stay at our Hotel, Best Western Plus Governor's Inn, Richmond, Va. I am pleased to see that you enjoyed your stay with us. Our hotel is very unique in its architecture however yes the layout can be quite confusing to most. It can be difficult to find as we do sit behind Car Pool Car Wash and we are back off of the road. Our signage is small as the County will not allow us to have a larger sign, we have tried for several years and have been unsuccessful to this day. When the Architect built this Hotel, he built it with just having the one building in mind but as the Occupancy grew and the demand was greater, he decided to add on the second building(where the lobby is located). At the time the first building was built, they did not require you to put an Elevator in so he did not put one in unfortunately so that comes with a lot of repercussions to this day for our guests and for us. We always advise our guests when they call to make Reservations, that we have 2 Buildings one with an Elevator and one with Stairs so if there is anyone that can not do stairs, we can note it in their Reservation. We do hope that you will return to visit us again in the future. Again, thank you for leaving your review for us.

"Nice cute hotel"

5
02/08/2017

The hotel is nice, the pool is big enough and the TV channel choices are nice. The AC is quite noisy and the rooms look clean. we lost our card and the staff did the required steps to verify our identity in order to provide us a new one

Lori_Gantz-Shelton, General Manager at Best Western Plus Governor's Inn, responded to this review
Thank you for taking the time to leave your review on Trip Advisor for our hotel, Best Western Plus Governor's Inn, Richmond, Va. I am happy to see that you enjoyed your stay with us. I will pass on to my Maintenance Team to check the HVAC Unit in the room you stayed on and see if they can find the cause of it being noisy. I do apologize about that issue. It is great to know that my Guest Service Team on the Front Desk followed the Safety and Security protocol in issuing you another key, it is always good to know that they are concerned and following procedures when it comes to our guests Safety & Security. We do hope that you will return to us in the future. Again, thank you for leaving your review for our hotel.

"Great Location, Bad Beds"

3
29/07/2017

This hotel had an interesting, castle-like vibe. The location was perfect for getting to all of Richmond's hotspots. The pool area was nice, but the floor of the pool was not the cleanest. Breakfast was mediocre and beds were soft and uncomfortable. All that being said, the price was good and if the beds were replaced we would stay there again.

Lori_Gantz-Shelton, General Manager at Best Western Plus Governor's Inn, responded to this review
Thank you for leaving your review on Trip Advisor for our Hotel, Best Western Plus Governor's Inn, Richmond, Va. I am happy to see all the things you liked about our hotel. I am sorry for the cleanliness issue with the floor of the pool. I will make sure I direct this to the appropriate team member. I am sorry to hear that you did not like our beds. I will pass your comments on to upper Management. We do hope that you will come back to see us again in the future. Again, thank you for leaving your review.

"Family Reunion"

5
24/07/2017

Excellent location for activities in the area and a much better price with breakfast and parking included. Love the decor with the brick inside and out. Perfect staff the entire time. Pool, business center, excercise areas were all very nice and convenient.

Lori_Gantz-Shelton, General Manager at Best Western Plus Governor's Inn, responded to this review
Thank you so much for taking the time out to leave your review on Trip Advisor for our Hotel, Best Western Plus Governor's Inn, Richmond, Va. It is always a pleasure to receive these reviews and be able to know that my team achieved our goal of Customer Care. You mentioned the décor of the Building, yes we just love the design of our hotel and are so lucky to have this beautiful architecture, as this is an unique selling point for our hotel versus our local competition. Again, thank you for staying with us for your Family Reunion and we do hope that we will be your choice the next time that your family is considering doing another reunion. Once again, thank you for taking the time to leave your review for us.

"Just What I Wanted"

5
16/07/2017

Excellent option, about 15 minutes from the city (as long as you're okay with toll roads). Super friendly staff, happy to answer questions about the area and recommend local digs. Simple rooms, comfy beds, AC and fridge worked great (despite the felt-like 107 degree weather). Bathroom / shower are separate from sink area (great for multiple people getting ready)

Lori_Gantz-Shelton, General Manager at Best Western Plus Governor's Inn, responded to this review
Thank you for taking the time to leave your review on Trip Advisor for our hotel, Best Western Plus Governor's Inn, Richmond, Va. I am so happy to see that you enjoyed your stay with us. We do hope that you will return again in the future for another visit. Again, thank you for leaving your review.

"Good stay"

4
15/07/2017

Helpful staff, good breakfast, we had a fine stay. I found the bed too soft, but the Goldilocks in you may find it just right. Breakfast had the usual items plus. We enjoyed the yogurt toppings. No problems, fair value, enjoyed stay.

Lori_Gantz-Shelton, General Manager at Best Western Plus Governor's Inn, responded to this review
Thank you for taking the time to leave your review on Trip Advisor for our hotel, Best Western Plus Governor's Inn, Richmond, Va. I am so happy to see that you enjoyed your stay with us. I do apologize our beds not being to your satisfaction. I will pass your comments on to Higher Management. We do hope that you will return again in the future for another visit. Again, thank you for leaving your review.

"Wonderful stay- classy and good price!"

5
14/07/2017

This was a wonderful stay at a classy hotel, beautiful pool, great breakfast, great price- a little hard to find so ask front desk- little signage- we will definitely stay here again! comfortable, smells good, delicious food, roomy

Lori_Gantz-Shelton, General Manager at Best Western Plus Governor's Inn, responded to this review
Thank you for taking the time to leave your review on Trip Advisor for our hotel, Best Western Plus Governor's Inn, Richmond, Va. I am so happy to see that you enjoyed your stay with us. I do apologize about not being able to locate us with the small signage out front. We have been trying to get the County to give us permission for a larger sign but have been unsuccessful in all of our attempts. We do hope that you will return again in the future for another visit. Again, thank you for leaving your review.

"Love it !"

5
13/07/2017

This is our 3rd time staying here & it is wonderful. The front desk clerk Chulta ( think that might be right ) was so accommodating. She was able to get us into our room early, which was very much appreciated after a long drive. This hotel has one of the best breakfast I have had. Far better than some of the higher priced hotels( if they even have breakfast! ) The person in charge of the breakfast is very friendly & seems to really enjoy what he does. Hotel is in a perfect location for our travels. The rooms are clean , the beds comfy. If you are in the area for any reason, this is the place to stay.

Lori_Gantz-Shelton, General Manager at Best Western Plus Governor's Inn, responded to this review
Thank you so much for taking the time to leave your review on Trip Advisor for our hotel, Best Western Plus Governor's Inn, Richmond, Va. I am so happy to hear that you enjoyed your stay with us. Chauna is one of my best, she does go above and beyond to make sure our guests are truly satisfied. I am so happy that you were able to be taken care of by her, such an asset to our team. Our Housekeeping Team takes great pride in making sure our rooms are immaculate for our guests as well. Again, thank you for leaving your review.

"What a Welcome!"

5
10/07/2017

This Hotel was one of the best. From Breakfast to the Pool accommodations it was wonderful. Staff was very friendly but, professional and was willing to help to make sure we were comfortable. I can't say I have anything to complain about except the fact that now I'm going to be finding reasons to stay in Richmond, VA!!!

Lori_Gantz-Shelton, General Manager at Best Western Plus Governor's Inn, responded to this review
Thank you for taking the time to leave your review for our Hotel, Best Western Plus Governor's Inn, Richmond, Va. I am so happy to hear that you really enjoyed your stay with us. It is always great when we receive feedback from our guest. We use the feedback for training purposes as well as congratulating our team on a job well done. We hope to see you again in the future. Again, thank you for leaving your review.

"Great place"

5
05/07/2017

Excellent, it's tucked away, I passed the entrance 3 times so perhaps a bigger sign. The only issue I had was the shower leaked a bit, but I threw a towel on it. The bed was comfortable, I had an end room, it was very quiet.

Lori_Gantz-Shelton, General Manager at Best Western Plus Governor's Inn, responded to this review
Thank you for leaving your review for our hotel, Best Western Plus Governor's Inn, Richmond, Va. I am so sorry to hear that you passed our entrance numerous times. We have fought with the County for several years now in hopes of getting a bigger sign however, they will not allow us to get a bigger sign. I am sorry to hear that you had issues with your shower leaking. I will definitely pass this information along to my Maintenance Department to have that repaired. I do hope that you will return to us again in the future. Again, thank you for leaving your review.

"Fine place"

5
04/07/2017

Pleasing design. Everything just worked except the internet which was usually adequate but flaky. Free breakfast was standard and managed perfectly. Not very visible from the road, set back enough to reduce noise. Pool and fitness room are small. Internet connection adequate for light use. On the whole, excellent.

Lori_Gantz-Shelton, General Manager at Best Western Plus Governor's Inn, responded to this review
Thank you so much for leaving your review for our hotel, Best Western Plus Governor's Inn, Richmond, Va. I am happy to see that you enjoyed your stay with us. I do apologize that you had some issue seeing us from the road. We do sit back off of the road but that at times can be a plus or a minus. W e do hope you return to us again in the future. Again, thank you for leaving your review.

"Great place for a short stay"

5
03/07/2017

The staff here was welcoming and wonderful to guests. Mark was great! Breakfast was hot and delicious, varied every day. The pool appeared clean and was never overcrowded like some places. Rooms were clean, too, with exception of the curtains (but who cleans curtains frequently anyway?) We will definitely stay here again in the future when visiting the area.

Lori_Gantz-Shelton, General Manager at Best Western Plus Governor's Inn, responded to this review
Thank you for leaving your review for our hotel, Best Western Plus Governor's Inn, Richmond, Va. I am so glad that you were able to meet Mark. He is a great asset to our Company. We are lucky to have him. I am sorry to hear that the curtains were not cleaned properly. My Housekeeping Team is trained on cleaning every aspect of the room including the curtains. I am sorry that was not done in your room. I will address this issue. I do hope that you will come back to see us in the future. Again, thank you for leaving your review.

"Happy Stay"

4
27/06/2017

We were greeted by wonderfully friendly and helpful receptionist upon check in. Love the red brick architecture all around the hotel. Room rate is reasonable and for the price paid, we got a big nice room with a huge selection of TV channels. Thoroughly enjoyed our stay, nice room with great service to match! Glad to have found this stopover on our road trip, we were satisfied guests!

Lori_Gantz-Shelton, General Manager at Best Western Plus Governor's Inn, responded to this review
Thank you for leaving your review for our hotel, Best Western Plus Governor's Inn, Richmond, Va. I am so happy to hear that you enjoyed your stay with us and that you really were impressed by our architecture. We receive so many compliments on our hotel and how beautiful the architecture is. Our team works really hard to provide 100% Superior Customer Care and I am glad my team provided you with this service. We hope that you will return to us again in the future. Again, thank you for leaving your review.

"Great place to stay!"

5
26/06/2017

Family loves this hotel! From the prices, rooms, locations in conjunction to restaurants and shopping. This facility extras for events and family celebrations. Hotel packs a mean punch in all areas. We've been staying here for years.

Lori_Gantz-Shelton, General Manager at Best Western Plus Governor's Inn, responded to this review
Thank you so much for leaving your review on Trip Advisor for our hotel, Best Western Plus Governor's Inn, Richmond, Va. I am so happy to hear that you really enjoy our hotel. Our team believes in 100% Superior Customer Care. I am glad that you stayed with us and we hope that you will return to us again in the future. Again, thank you for leaving your review for us.

"Good Location - Close to freeways and restaurants"

3
25/06/2017

Four night stay for a wedding. Booking was easy. We had a lovely ground floor room. Breakfast was the average for BW and most of the chains. We found the exterior brick steps had the potential to be hazardous when it was raining. We loved the detached wing of rooms, but inconvenient in the rain to get to breakfast and main lobby. The room was clean and inviting - then they blew it - they did not clean at all on the last night of our stay and we were out of the room almost all day. There was no compensation offered - very disappointing. In room safe was nice. Good location and convenient to local restaurants. Staff was always polite. Too bad Customer Service was not more accommodating for failing to provide a service that we paid for - cleaning!

Lori_Gantz-Shelton, General Manager at Best Western Plus Governor's Inn, responded to this review
Thank you for taking the time out to leave your review on Trip Advisor for our hotel, Best Western Plus Governor's Inn, Richmond, Va. I am happy to see all of the things that you loved about our hotel. I am so sorry to hear that you did not receive service to your room on the last night of your stay. I am sorry we dropped the ball on that and I will definitely follow up on this issue. I do hope that you will consider staying with us again so that we may better demonstrate Customer Service. Again, thank you for leaving your review.

"Lacrosse tournament"

4
20/06/2017

Nice hotel, we had a suite room for a good price, friendly helpful staff, nice pool, needs a hot tub, good location, comfortable king bed, needs a memory foam mattress for sleep sofa, we would stay here again.

Lori_Gantz-Shelton, General Manager at Best Western Plus Governor's Inn, responded to this review
Thank you for leaving your review on Trip Advisor for our hotel, Best Western Plus Governor's Inn, Richmond, Va. I am very glad that you had the opportunity to stay with us. It was great to read about the things that you liked about our hotel. I will pass on your suggestions to upper Management. Thank you for staying with us and hope you will come back to see us again in the future. Again, thank you for leaving your review.

"Super!"

4
19/06/2017

Excellent stay. Room was topnotch, people were very friendly. Buffet was great, tasty and clean. Mark, the breakfast attendant was great. Only issue was wifi. Otherwise top notch stay. Room was clean and beds comfortable. In a quiet area.

Lori_Gantz-Shelton, General Manager at Best Western Plus Governor's Inn, responded to this review
Thank you for leaving your review for our hotel, Best Western Plus Governor's Inn, Richmond, Va. I am sorry to hear of your trouble with the Wi-Fi. I will definitely look into that issue. I am pleased to hear that you encountered one of our best Team Members Mark. He is such an asset to our Company and we are so lucky to have him here. We hope to see you again in the future. Again, thank you for leaving your review for our hotel.

"We felt very much at home"

5
19/06/2017

We enjoyed our stay at Best Western Plus Governor's Inn very much. The front desk staff made us feel very much at home. We interfaced with Chauna, at the front desk several times and she was always cheerful and helpful. The bountiful breakfast prepared by Miss Penny assisted by Larry certainly energized us for our busy day. We would like to thank the gracious Southern hospitality displayed by the staff.

Lori_Gantz-Shelton, General Manager at Best Western Plus Governor's Inn, responded to this review
Thank you for leaving your review on Trip Advisor for our hotel, Best Western Plus Governor's Inn, Richmond, Va. I am so happy that you enjoyed your stay with us. I am happy that you were able to meet some of my best Team Members, Chauna, Penny & Larry. All of them are such a great asset to our Company. We hope to see you again in the future. Again, thank you for leaving your review.

"Great place,very pleasant and accommodating staff."

5
19/06/2017

Would definitely stay here again. The breakfast great, even had some hot foods like waffles, sausage gravy, bacon,eggs, varied a little each day. The pool was very clean. The place had character! Everywhere was clean, all the staff was very accommodating and pleasant. Room had frig., microwave, coffee maker. We had a suite that was very large, 2 televisions, wet bar area, just lots of room.

Lori_Gantz-Shelton, General Manager at Best Western Plus Governor's Inn, responded to this review
Thank you so much for leaving your review for our hotel, Best Western Plus Governor's Inn, Richmond, Va. I am so happy to hear that you really enjoyed your stay with us. We appreciate you leaving your review for our hotel and hope that you will return to us in the future.

"Hospital Room Rate"

4
17/06/2017

My Mom has a lot of health issues; she lives far away. So, when her appointments are here I will rent her a hotel room close to me to ensure she is most comfortable. I like this Best Western because they offer a reasonable hospital room rate for people like Mom. And, some of the room are very large. It smells clean when you walk in and I think for the most part it is a clean facility; but, sometimes guests (I and my Mom's super sensitive eyes) will catch something that appears to have been overlooked for a long time. For example, outside the window for Room 316 (not sure how) there is a pile of cigarette buds. Mom has asthma; so, no. The tubs are clean but you can see that detail to cleanliness is missing since there some unclean spots. Our overall experiences are very good, however. An example of this just happened this week; for whatever reason, the key would not unlock the door. I did not want to move Mom; she'd just had a procedure and wasn't feeling good. But, the hotel clerk stated that we had to move since the locked door with no access (even her hotel key failed to work) could be a safety hazard. I was not happy! We made an agreement that I would only move Mom if we got the Jacuzzi room on the 1st floor; and we did. It was wonderful! That room is super quiet and is gigantic; it has a pull out sofa and enough space to place over several (or more) air mattress. The tub was enormous. We were very comfortable. And, we were right off the kitchen. Their free breakfast is incredible; you can make your own waffles. They have cereal, juices, milk, coffee, bacon, sausage, eggs, oatmeal, yogurt, nuts, toast, biscuits (with/without gravy), pastry, muffins, grits, and fruit. All hot foods are hot! It tastes good too. It was very easy to communicate with the hotel clerk who in turn did an awesome job communicating to her off duty supervisor about our needs. I expected to be given a hard time and a big fight; but nope. Thankfully!

Lori_Gantz-Shelton, General Manager at Best Western Plus Governor's Inn, responded to this review
Thank you for leaving your review for our hotel, Best Western Plus Governor's Inn, Richmond, Va. I am sorry to hear of the issues that you and your Mom encountered at our hotel. I am sorry that you had to move but also delighted to hear that you enjoyed staying in the Jacuzzi room. Whenever there is an issue at our property, we do try to make the process for the guest as smooth as possible. In asking you to move, the main concern was your Safety and Security. In the event of an Emergency, we wanted to make sure that we were able to get into your room quickly and if our keys wouldn't let us in the room either, that was a big concern for us. Again, I apologize for the issues you had but hopefully we have rectified all the issues so that they will not happen again in the future. We do hope that you will return to us in the future. Again, thank you for leaving your review.

"Not Worth the Money"

2
15/06/2017

This hotel was difficult to locate and when I did find it, the room was not very clean, the Wi-Fi did not work most of the time and the TV remote was dead. No staff checked the room during my entire stay.

"Always a pleasant experience"

5
12/06/2017

We have stayed here many times. The hotel is clean, the staff is friendly and the breakfast is great. The property sits behind a car wash and is a little hard to find the first time. Watch out for the dip in the pavement when you enter off the roadway.

Lori_Gantz-Shelton, General Manager at Best Western Plus Governor's Inn, responded to this review
Thank you for leaving your review on Trip Advisor for our hotel, Best Western Plus Governor's Inn, Richmond, Va. I am so happy to hear that you liked your stay with us and that my Team was able to provide you with such great service. It is a pleasure taking care of our guests. We look forward to seeing you again in the future. Again, thank you for leaving your review.

"Nice hotel, thin walls"

4
12/06/2017

Not sure if this hotel is just old and remodeled, or made to look old. Either wat the atmosphere was great. Rooms were cute and clean, bed was very comfortable. Only complaint was the walls are VERY thin. The people next door were having some sort of party/gathering and had to complain multiple times. Hate it when hotels do nothing to buffer sound.

Lori_Gantz-Shelton, General Manager at Best Western Plus Governor's Inn, responded to this review
Thank you for leaving your review on Trip Advisor for our hotel, Best Western Plus Governor's Inn, Richmond, Va. I am very happy to hear about all the things that you enjoyed about our hotel. I am sorry to hear about the noise and the people next to you that bothered your rest and comfort. I will pass on your concerns to upper Management regarding the sounds that can be easily heard through the walls. I hope that you will return to us in the future. Again, thank you for leaving your review for our hotel.

"Great deal very clean"

5
11/06/2017

This is a great place to stay and a great price. The breakfeast is free and it is awsome. The rooms are very clean. The staff is friendly and helpful. We have stayed here a few times throughout out the years and this is the best deal in the Richmond area. I highly recommend this hotel.

Lori_Gantz-Shelton, General Manager at Best Western Plus Governor's Inn, responded to this review
Thank you so much for leaving your review on Trip Advisor for our hotel, Best Western Plus Governor's Inn, Richmond, Va. I am pleased to see that you enjoyed your stay with us. My team works really hard to provide 100% Superior Customer Care to all of our guests. I will share your review with my team so that they may see what great work they are doing. We hope to see you again in the future.Again, thank you for leaving your review.

"An updated chain hotel?...no elevator!"

2
05/06/2017

Clean but awkward setup...lobby is at very back of property in another building. There is NO elevator and lugging 50lbs of luggage upstairs is not my idea of a good time. Small rooms with paper thin walls. We checked in at 12:30 am so it was too late to get out of a night here. They also do not tell you that there is no elevator...you find that out on the search for your room...they also didn't tell us what building our room is so we had a midnight tour...never again

Lori_Gantz-Shelton, General Manager at Best Western Plus Governor's Inn, responded to this review
Thank you for leaving your review on Trip Advisor for our hotel, Best Western Plus Governor's Inn, Richmond, Va. I am so sorry to hear that you were not advised that we have two buildings and that one of our buildings does not have an elevator. I know how frustrating that must have been for you and having to carry up heavy luggage late at night. I do hope that you would still consider coming back to our hotel, we ask that when our guests make their reservations that they add to the reservation that they would like to be in the building with the elevator as it helps us better accommodate our guests. I will speak with my team on the Front Desk again to make sure that they are advising of the steps before checking our guests into the hotel. Once again, my apologies for the inconvienience. Again, thank you for leaving your review.

"Miserable experience; bring your ear plugs"

1
02/06/2017

The infrastructure of this hotel is not good compounded by an indifferent management team. Main problem was noise. The sound proofing is non-existent. I swear the hallways magnify the sound. We were on the second floor and there is a meeting room that they rent out. Problem is that attendees congregate in the hallway before the meeting and before we were hoping to get up. I thought we would be OK once weekend came but they have a big party room downstairs and a number of the partiers were staying at the hotel. So from midnight to 3:30 AM we had a rolling afterparty on our floor. Even earplugs did not help. No monitoring or help from the front desk. Air conditioner was loud when it cycled but ironically when there is noise in the hallway you like for it to be on so it drowns out some of the noise. Cycling air conditioner also knocks out the TV momentarily - yikes. Went to front desk to complain several times without effect despite promise that manager would call. Several times no one was even at the front desk. Otherwise this is a typical BW. Rooms are OK and breakfast probably better than most. With that said - stay someplace else if you like your sleep - lots of options. If you must stay insist on a third floor room.

Lori_Gantz-Shelton, General Manager at Best Western Plus Governor's Inn, responded to this review
Thank you for leaving your review on Trip Advisor for our hotel, Best Western Plus Governor's Inn, Richmond, Va. I am sorry that your experience at our hotel was not a pleasant one. I do apologize for any inconvenience that the noise caused you during your stay with us. Your satisfaction is of the utmost importance to us and I am sorry that you did not receive this during your stay with us. I emailed you to advise that I could give you 1,000 Bonus points for this inconvenience as well as I am willing to give you a complimentary night's stay if you choose to come back to our location. I am so sorry that this happened to you. Again, thank you for leaving your review for our hotel.

"No Governors Here"

2
26/05/2017

While the rooms are clean and adequate, and the discount rate of $80 (plus) is fair, there are a few quibbles. First, as it is well south of downtown, it is not a great location. There is nothing much of interest in the local area. I would pay more to be in and around Short Pump or in the in-town neighborhoods next time. Second, the free breakfast is dredful. One can get yogurt that is a branded product, and the muffins are decent enough. But I am mystified as to what materials comprise these faux scrambled eggs. Not much real egg, if any, I assure you. They are bland in texture and flavorless--insipid, I am inclined to say. Worse yet is the paper-thin bacon. Like the eggs, the bacon is virtually devoid of flavor. It is, of course, microwaved, as nothing that thin could ever be scrapped off a grill. But it was quickly scrapped off my paper plate into the trash bin. This dreadful fare seems to be de'riguer in free-breakfast hotels these days, as I was confronted with precisely the same "schmag" at a Hampton Inn a week later. Stay elsewhere, have breakfast at Waffle House.

Lori_Gantz-Shelton, General Manager at Best Western Plus Governor's Inn, responded to this review
Thank you for leaving your review on Trip Advisor for our hotel, Best Western Plus Governor's Inn, Richmond, Va. I am sorry to hear that you did not like the location of our hotel, amongst the other issues you mentioned in your review. I am sorry that your experience with us was not up to your standards. I will utilize your review as training for my team. Again, thank you for leaving your review for our hotel.

"Book it!"

5
23/05/2017

Real cool decor. Very unique. Service was good breakfast was great. The negative reviews seem to all mention a major event like swim team or soccer team selling the place out. If no such event is going on then You won't be disappointed.

Lori_Gantz-Shelton, General Manager at Best Western Plus Governor's Inn, responded to this review
Thank you for leaving your review on Trip Advisor for our hotel, Best Western Plus Governor's Inn, Richmond, Va. I am so happy to hear that you really liked our unique look and décor. We do receive a lot of compliments on the uniqueness and beauty of our hotel. We hope that you will return to us again in the future. Again, thank you for leaving your review for our hotel.

"Best Western Governors Inn"

4
19/05/2017

Overall very nice hotel. The sign needs to be more visible from the busy street and it was hard to find. The hotel is located in close proximity to numerous fast food establisments. The one issue I had was the bed was uncomfortable. Other than that, it is a nice hotel.

Lori_Gantz-Shelton, General Manager at Best Western Plus Governor's Inn, responded to this review
Thank you for taking the time to leave your review on Trip Advisor for our hotel, Best Western Plus Governor's Inn. I am sorry to hear that our bed was uncomfortable to you. Most of our guests love our mattresses so I was disappointed to hear of your unhappiness with our mattress. I understand your frustration with our sign not being very visible at the road, we have tried to get the county to approve for us to get a bigger sign however they will not allow it to happen. So I am so sorry that unfortunately, there is nothing more I can do to make the sign larger and more visible for our guests. I do hope that you will return to us in the future for another visit. Again, thank you for leaving your review for our hotel.

"Clean quiet and reasonable price. Nice breakfast kept well stocked and constantly cleaning the breakfast area"

4
17/05/2017

WE met my brother & 2 sisters here to attend another Brother's funeral today. Checked in a little early with no problem on a nice room with 2 queen beds on the 3rd floor --as requested in my reservation. Brother & sisters arrived later in the afternoon, and we drove out to the Wake Service at the Church in Powhatan. After a good night's sleep, had their included breakfast, which has good variety, and the lady kept every thing well stocked, kept the counters clean, and was otherwise wiping the tables. Had sausage, they were out of the usual bacon, yogurt, and a blue berry muffin and 2 cold cups of milk. Wife had her coffee, eggs, sausage and a muffin. Room was very clean, including the bathroom--sink was separate from the tub & toilet. WE have stayed here before, and will return on our next trip to Richmond. Very quiet as the rooms are nearly a block off the Midlothian Turnpike.

Lori_Gantz-Shelton, General Manager at Best Western Plus Governor's Inn, responded to this review
Thank you so much for leaving your review on Trip Advisor for our hotel, Best Western Plus Governor's Inn, Richmond, Va. I am happy to see that you enjoyed your stay with us. It is always a pleasure to hear feedback from our guests. We use the feedback to conduct continued training for our staff members. We hope to see you again in the future. Again, thank you for leaving your review for our hotel.

"Midlothian VA Best Western"

5
17/05/2017

Great place to stay- comfortable, efficient, friendly service, Good breakfast! I had booked a crib and they were not aware upon check-in but quickly rectified. All the attendants were friendly and helpful.

Lori_Gantz-Shelton, General Manager at Best Western Plus Governor's Inn, responded to this review
Thank you so much for leaving your review on Trip Advisor for our hotel, Best Western Plus Governor's Inn, Richmond, Va. I am happy to see that you enjoyed your stay with us. It is always a pleasure to hear feedback from our guests. We use the feedback to conduct continued training for our staff members. We hope to see you again in the future. Again, thank you for leaving your review for our hotel.

"Good & clean"

4
16/05/2017

Good place to stay while visiting Richmond area. Had a nice room on 1st floor as requested for husband who is on O2. Staff very helpful. Would stay there again. Front recommended to eat @ Hard Shell for dinner.

Lori_Gantz-Shelton, General Manager at Best Western Plus Governor's Inn, responded to this review
Thank you for taking the time to leave your review on Trip Advisor for our hotel, Best Western Plus Governor's Inn, Richmond, Va. I am so happy to hear that you really enjoyed your stay with us. We look forward to seeing you again in the future. Again, thank you for leaving your review for our hotel.

"Grandma"

3
09/05/2017

Unhappy with incident as mentioned that items were missing on top of desk, but hotel staff claimed never was such in room. Making us like lying or making up such claim over such insignificant things- it's the staff's words against hotel guest's!

Lori_Gantz-Shelton, General Manager at Best Western Plus Governor's Inn, responded to this review
Thank you for taking the time to leave your review on Trip Advisor for our hotel, Best Western Plus Governor's Inn, Richmond, Va. I sincerely apologize for the unpleasant stay in the fact that your Gift Bag with goodies was not located or left where you had it. We certainly understand what you are saying and by no means is any of my team calling you a liar or not believing what you are saying. The appropriate measures have been taken with the Housekeeping Department. Again, my sincere apologies for this incident.

"A Gem in Midlothian, VA"

4
09/05/2017

In town for grandson's high school lacrosse game & needed a place to sleep but didn't want to spend a fortune. The few hotels in this area were $120-150 a night but after looking at the good TripAdvisor reviews we decided to give this place a try and so glad we did. Got a terrific room, King bed deluxe with lots of room, for 95$, with tax a bit over $100. The room & bed was comfortable, large, super clean, & breakfast more than sufficient to start the day. There is a pool & exercise room and plenty of parking. The area has lots of eating places near by. Corina was super helpful, checking us in, getting directions to the high school and very pleasant. The only drawback is the hotel is a bit hard to find. Keep your eyes pealed for the Best Western Welcome sign, immediately turn right and after you turn just keep driving past the brick wall into the hotel parking lot.

Lori_Gantz-Shelton, General Manager at Best Western Plus Governor's Inn, responded to this review
Thank you for leaving your review on Trip Advisor for our hotel, Best Western Plus Governor's Inn, Richmond, Va. We were pleased to have you as our guests and even more pleased to hear that you enjoyed your stay with us. I am happy that you were able to meet Carina, she is one of my best and does an excellent job proving 100% Superior Customer Care. I am so sorry to hear that our hotel is hard to see with the signage that is out front. I will definitely pass on your comments/concerns to upper Management for review. We look forward to seeing you again in the future. Again, thank you for leaving your review.

"Very good value....a bit remote"

4
09/05/2017

We stayed here 1 night in April at the beginning of a tour that led us through 9 Eastern + New England states. This was our second stop after Washington, DC. We loved Richmond! Capitol building, Poe museum, Holocaust Museum...wonderful people we met. The hotel is in a bit remote location. But the advantage then is that it is quiet. A lot of places for dinner are around, as well as Walmart for shopping. We had a nice room and enjoyed the breakfast. Only downside was that at arrival - and that was the issue with all Best Western hotels on this trip, not with any of the other hotels we stayed at - the guy at the reception was not too friendly and asked us to pay again although everything was pre-paid through our travel agency (Canusa in Hamburg, Germany). A long discussion (again, the same with the other Best Western on this trip too), until they found out in their system that it was indeed pre-paid. A waste of time - we had a voucher in German and English for each hotel they never wanted to have a look at. Anyway, apart of that we were happy here and would stay here again. As we have been to more than half of the states of the USA now, we have to say that on this trip we liked Virginia, DC and Pennsylvania the most. We are definitely down for the Southern states, Texas, New Mexico, and the West Coast.

Lori_Gantz-Shelton, General Manager at Best Western Plus Governor's Inn, responded to this review
Thank you for leaving your review on Trip Advisor for our hotel, Best Western Plus Governor's Inn, Richmond, Va. I do apologize for the issue you had at check in. The gentleman you are referring to on the Front Desk was new and still in training so I do apologize for the inconvenience that this caused you at check in. I am happy to know that everything else with your stay was good.We do hope that you will return to us in the future for another visit. Again, thank you so much for taking the time out to leave your review for our hotel.

"Mass Training Event & Conference"

5
09/05/2017

Absolutely amazing, warm and accommodating. Lori and staff made our stay comforting and drama free. Chauna is awesome! VA's best kept secret, won't be for too long! Truly thankful - Mr. T. K. Branson.

Lori_Gantz-Shelton, General Manager at Best Western Plus Governor's Inn, responded to this review
Thank you for taking the time to leave your review on Trip Advisor for our hotel, Best Western Plus Governor's Inn, Richmond, Va. It was our pleasure to be able to host such an amazing group of people. We truly are happy to hear that you enjoyed your stay with us. Chauna is one of my best and I am happy to see that you were able to meet her. I will definitely pass on your comments to my team. Thank you for staying with us and we hope to see you again in the future. Again, thank you for taking the time to leave us your review.

"Chauna is the BEST. "

5
04/05/2017

I don't generally make reviews, but I do look at reviews. So here we go. The hotel seems to be an older building, but they have taken great care of it. Lots of stone and brick decor. The room was spacious and clean. Directv instead of some crappy local cable company. The bed was very comfortable. The icing on the cake was Ms Chauna. So friendly and accommodating with a true southern CHARM. Next time I have business in Richmond, I will stay here.

Lori_Gantz-Shelton, General Manager at Best Western Plus Governor's Inn, responded to this review
Thank you so much for leaving your review on Trip Advisor for our hotel, Best Western Plus Governor's Inn, Richmond, Va. I am so happy to see that you enjoyed your stay with us. Chauna is a very exceptional employee and we are so lucky to have her here with us. She most certainly is an asset to our Company. I will definitely pass on your comments to her. We hope to see you again in the future. Again, thank you for taking the time to leave your review even though you generally do not make reviews. That really means a lot to us.

"not your run of the mill place"

5
02/05/2017

absolutely gorgeous facility-brick and stone bedroom. Immaculately clean-huge variety of eating establishments within a couple mile radius. Easy access on and off highway. Staff could not have been more professional or friendly. Morning breakfast was standard buffet.

Lori_Gantz-Shelton, General Manager at Best Western Plus Governor's Inn, responded to this review
Thank you for leaving your review on Trip Advisor for our hotel, Best Western Plus Governor's Inn, Richmond, Va. I am so happy to hear that you enjoyed your stay with us. We work really hard to provide all of our guest with 100% Superior Customer Care as well as an unique experience when they drive onto our property. The architecture is so amazingly beautiful and we receive a lot of compliments on its beauty. I hope that you will tell all your friends and family about us. We look forward to seeing you again in the future. Again, thank you so much for leaving your review.

"Friendly"

3
02/05/2017

The hotel staff was friendly. The room needs to be brighter and you may be put into a different building then where breakfast is served. There are many restaurants in the area and accessible to highways

Lori_Gantz-Shelton, General Manager at Best Western Plus Governor's Inn, responded to this review
Thank you for leaving your review on Trip Advisor for our hotel, Best Western Plus Governor's Inn, Richmond, Va. I am sorry that you were placed in our building that is separate from the rest of the hotel and you had to walk over to Breakfast in the morning. When our guests make reservations with us, we do encourage them to put in a request to be in the building where the lobby is located so that they can have easy access to the Breakfast. On high occupancy nights, we can not always guarantee where our guests will be located due to we do not assign rooms until the day of arrival. I will pass on your comments to the ownership regarding the room being brighter. Again, thank you so much for leaving your review for us.

"Unique Hotel"

5
02/05/2017

The architecture of the hotel is unusual and interesting. Lots of brick arches, stone facade wall and unusual ceilings. Nice change from standard fare. Room large, clean, comfortable. Breakfast adequate. Friendly staff. Would stay again.

Lori_Gantz-Shelton, General Manager at Best Western Plus Governor's Inn, responded to this review
Thank you for leaving your review for our hotel, Best Western Plus Governor's Inn, Richmond, Va. I am so happy to see that you enjoyed your stay with us. We appreciate any feedback we receive from our guests. I am glad to see that you really liked the unique architecture of our hotel. We receive a lot of compliments on our hotel. I hope that you will definitely recommend us to your friends and family. Again, thank you for leaving your review for our hotel.

"Richmond Stay"

5
01/05/2017

We needed a home away from hope while work was being done on our house. This was very convenient for us and met all of our needs. All members of the staff we interacted with were professional and friendly.

Lori_Gantz-Shelton, General Manager at Best Western Plus Governor's Inn, responded to this review
Thank you for leaving your review for our hotel, Best Western Plus Governor's Inn, Richmond, Va. I am so happy to see that you enjoyed your stay with us. We appreciate any feedback we receive from our guests. I hope that you will definitely recommend us to your friends and family. Again, thank you for leaving your review for our hotel.

"Good for the price"

4
25/04/2017

I would stay here again. This chain is one of the older ones, but they keep them quite current. The location is great for traveling as it is right off 81. I did mention at checkout that the carpet did not look well vacuumed. I like the rewards program that the Best Western has. The bed was comfortable and the bathroom was very clean.

"Another satisfied customer"

5
25/04/2017

i love the Best Western. this hotel was nice and quiet during my stay. the only drawback was the location. i road pass the hotel twice and it was all the way in the rear from the main road. Keep up the good work.

"Wonderful, quiet get away in the middle of everything"

5
22/04/2017

I lived near this hotel for 15 years and didn't realize it was there. When we went to the hotel it took a minute because it is at the END of the driveway hidden away like a gem. It is hard to believe a place could be so quiet and be that close to Midlothian and Robious. The staff were friendly, caring, and professional. The room and bathroom were very clean and well apppointed. We had a lovely stress free stay and I'll certainly be staying their again when we visit Richmond in the future!

Lori_Gantz-Shelton, General Manager at BEST WESTERN PLUS Governor's Inn, responded to this review
Thank you for taking the time to leave your review on Trip Advisor for our hotel, Best Western Plus Governor's Inn, Richmond, Va. We really value all feedback from our guests. I am happy to hear that you received such great care from our committed team members. We hope to see you again in the future. Again, thank you for leaving your review.

"Awesome!!!"

5
19/04/2017

On our many road trips this is one of the best hotel/motel we have stayed at. Set back of the main road this is a lovely and quaint motel. Quietly elegant. The staff are extremely professional and friendly. The room was huge with a king bed. Exceptionally clean and well appointed. There was no noticeable noise from anywhere in the motel. Breakfast was very good. Wifi was fast. Highly recommend. Two thumbs up!!!

Lori_Gantz-Shelton, General Manager at BEST WESTERN PLUS Governor's Inn, responded to this review
Thank you for taking the time to leave your review on Trip Advisor for our hotel, Best Western Plus Governor's Inn, Richmond, Va. We really value all feedback from our guests. I am happy to hear that you received such great care from our committed team members. We hope to see you again in the future. Again, thank you for leaving your review.

"LOVED IT"

5
18/04/2017

Always try to stay at Best Western. Service is excellent and very reasonably priced for the most part. The rooms were clean and modern and the breakfast was outstanding. Would definitely recommend this hotel and Best Western in general to those looking for a reasonably priced hotel.

Lori_Gantz-Shelton, General Manager at BEST WESTERN PLUS Governor's Inn, responded to this review
Thank you for taking the time to leave your review on Trip Advisor for our hotel, Best Western Plus Governor's Inn, Richmond, Va. We really value all feedback from our guests. I am happy to hear that you received such great care from our committed team members. We hope to see you again in the future. Again, thank you for leaving your review.

"After 2 months on West Coast of Florida, Richmond VA is one of our waypoints driving back home in Canada."

5
12/04/2017

This year we have decided to look for an other hotel, and fortunately, we have discovered ''Best Western Plus Goverenor's In''. This hotel resort has to be discovered by all travelers who want to find something different and unique.

Lori_Gantz-Shelton, General Manager at BEST WESTERN PLUS Governor's Inn, responded to this review
Thank you for taking the time to leave your review on Trip Advisor for our hotel, Best Western Plus Governor's Inn, Richmond, Va. We appreciate any feedback we receive. I am so glad to see that you really enjoyed your stay with us. I hope that you will make us your stop every time you make your trips to and from Canada. We are so glad that you were impressed with the uniqueness of our hotel. We receive a lot of compliments on our hotel. Again, thank you for leaving your review and we look forward to seeing you again in the future.

"Happy with my Stay"

5
03/04/2017

My husband and I stay in Richmond at least twice a year. We have assemblies that we attend. We stay at the Best Western Plus every time we are in Richmond. Staff are very friendly and the hotel is very clean. We have never had any problems there.

Lori_Gantz-Shelton, General Manager at BEST WESTERN PLUS Governor's Inn, responded to this review
Thank you for taking the time to leave your review on Trip Advisor for our hotel, Best Western Plus Governor's Inn, Richmond, Va. I am so pleased to see that you enjoy your stay with us every time you come. Our guests reviews mean so much to us and we are so glad that you take the time to go online and leave them. Again, thank you so much and we look forward to seeing you again in the future.

"Clean, Neat, and Quiet."

4
03/04/2017

The room was clean, neat, and quiet. The staff was kind and helpful. Very good value for the room. Breakfast was very good...eggs, bacon, sausage, waffles, pancakes, fruit, cereal, etc...and the coffee was fine. Pillows squished down to nothingness...thankfully they had 3 per person. Mattress was average. Through the wall HVAC was a little noisy but normal for that kind of system and it operated well. Plenty of restaurants and shopping close by.

Lori_Gantz-Shelton, General Manager at BEST WESTERN PLUS Governor's Inn, responded to this review
Thank you for taking the time to leave your review on Trip Advisor for our hotel, Best Western Plus Governor's Inn, Richmond, Va. I am glad that you took the time to leave us your review. We value our guests reviews and appreciate all feedback. I am so sorry to hear about the HVAC unit being noisy. I will make sure that we check into that issue. I will also pass on your comments to upper Management regarding the pillow and mattress issues that you mentioned. Again, thank you for leaving your review and I hope that you will return again in the future for another visit.

"Nice staff"

4
02/04/2017

Clean, nice staff, location was a little confusing to find but it offered privacy, good breakfast. Staff gave just the right amount of customer service whic was great because I don't like being pestered when I pay for relaxation. If I'm in the area again I will look them up.

Lori_Gantz-Shelton, General Manager at BEST WESTERN PLUS Governor's Inn, responded to this review
Thank you for leaving your review on Trip Advisor for our hotel, Best Western Plus Governor's Inn, Richmond, Va. I am glad to see that you enjoyed your stay and we were able to provide you with the level of relaxation that you needed. I am so sorry that we were difficult to find, sitting back off of the road and being behind Car Pool does make it difficult. I am so sorry about that. Again, thank you for leaving your review and we look forward to seeing you again in the future.

"Great stay"

4
01/04/2017

This was an older hotel that reminded me of a castle. Very quiet, staff was friendly and went out of their way. The only thing I noticed was need a little TLC, I'd definitely stay again. Hotel a little hard to find sits behind all the buildings in a shopping plaza.

Lori_Gantz-Shelton, General Manager at BEST WESTERN PLUS Governor's Inn, responded to this review
Thank you for leaving your review on Trip Advisor for our hotel, Best Western Plus Governor's Inn, Richmond, Va. I am happy to see that you were impressed by our Castle look. We receive a lot of compliments on the architecture of the buildings. Our hotel has been undergoing renovations throughout the year with some major renovations slated to take place by the end of this year. We hope that you will come back and see us once our renovations are complete. Again, thank you for leaving your review and we hope to see you again soon.

"great and relaxing"

5
23/11/2016

Staff was very helpful and the room very clean and comfortable. Had issues with the TV, but it was an easy fix thanks to Wil. Have observed the staff works together. A great thanks to Wil, for his support! Breakfast is great and the breakfast staff makes sure the guest needs are taken care of.

Lori_Gantz-Shelton, General Manager at BEST WESTERN PLUS Governor's Inn, responded to this review
Thank you so much for leaving your review on Trip Advisor for our hotel, Best Western Plus Governor's Inn, Richmond, Va. I am sorry to hear that you had issues with your TV but I am happy that Wil rectified the issue for you. Wil is a great asset to our Team and he definitely believes in providing 100% Superior Customer Care. Our Breakfast Team is awesome as well and I am glad that you were able to enjoy Breakfast and meet our awesome Breakfast Team. Again, thank you for leaving your review and we look forward to seeing you again in the future.

"And ..., There Is A Night Club Attached !"

3
23/11/2016

This property felt a bit dated, but our overnight stay was fine. Be aware that there is a relatively popular night club attached to the property. We were warned, so requested a room "away" from the club. (I understand things can get a bit noisy some nights). Things did get wound up while we were there with lots of clubbers, but we couldn't hear them in our room Likely want to be in your room a little early to secure a decent parking spot on weekend nights due to the club crowd.

Lori_Gantz-Shelton, General Manager at BEST WESTERN PLUS Governor's Inn, responded to this review
Thank you for leaving your review on Trip Advisor for our hotel, Best Western Plus Governor's Inn, Richmond, Va. I just wanted to advise you that we no longer have a Night Club attached to the hotel, they went out of business about two years ago. We do have customers that rent that space for private events and functions, so the night you stayed with us, that could have easily been the case. I am sorry that the event disturbed your stay but just wanted to make you aware that we no longer have a night club attached to the hotel. Thank you for leaving your review and we hope that you will come back to visit us in the future.

"Ok hotel not quite worth the price"

4
20/11/2016

Very good breakfast but the rooms seem to be a little out of date for the price point. There was peeling wallpaper in the room. The staff was very friendly and helpful. The area it is located in and the outdated rooms make this hotel over priced.

Lori_Gantz-Shelton, General Manager at BEST WESTERN PLUS Governor's Inn, responded to this review
Thank you for leaving your review on Trip Advisor for our hotel, Best Western Plus Governor's Inn, Richmond, Va. I am glad to see you enjoyed our Breakfast and that my team was friendly and helpful to you. I am sorry to hear that you feel as our rooms are a little outdated. We renovated our rooms last year with new Artwork, Furniture, and Lighting so I am surprised to hear that our rooms feel outdated to you. We will take your review into consideration as we are doing further renovations to our hotel. Again, thank you for leaving your review for our hotel. We hope to see you again in the future.

"great hotel for short stay"

4
15/11/2016

We had a block of rooms for a soccer tournament and the hotel was very accommodating, even when I had to cancel one night at the last minute and wasn't charged. The hotel itself has character built by the previous owner and has a castle/medieval look, but with all the amenities. We had a mini fridge, microwave, safe, coffee maker and hairdryer in the room - everything one would expect, but the rooms did seem a little dark because of the brown bedding, dark wood desk, armoire, black desk chair, and wooden coffered ceiling. The breakfast had hot (egg patties, sausage, bacon, biscuits, gravy, grits, two waffle makers) as well continental items (pastries, bagels, cereal, granola) and beverages. The staff was very friendly and helpful. They showed Southern hospitality for sure. The grounds and event rooms had more potential than what they showed which is a shame because they could do a lot with the place.

Lori_Gantz-Shelton, General Manager at BEST WESTERN PLUS Governor's Inn, responded to this review
Thank you for leaving your review on Trip Advisor for our hotel, Best Western Plus Governor's Inn, Richmond, Va. I am so happy to hear that you enjoyed your stay with us. Our hotel is very unique and we receive a lot of compliments regarding the beautiful architecture. My team believes in delivering that Southern Hospitality to all of our guests and I am glad that you had such a great experience here at our hotel. Again, thank you for leaving your review and we hope to see you again in the future.

"compliment for Employee"

3
12/11/2016

Tina, the night clerk, went above and beyond to help me locate the hotel after I had been given wrong directions by MapQuest. When I arrived she had a big smile waiting for me. After a very long and frustrating day, Tina was the bright star! She is the kind of employee that can change the mood of the day. Kudos to Tina!

Lori_Gantz-Shelton, General Manager at BEST WESTERN PLUS Governor's Inn, responded to this review
Thank you very much for leaving your review on Trip Advisor for our hotel, Best Western Plus Governor's Inn, Richmond, Va. I am so happy to hear about the Superior Customer Care you received from Tina on the Front Desk. She is a great asset to our team and we are very fortunate to have her on our team. I am so sorry that MapQuest gave you wrong directions, I know how frustrating that can be but very humbled by the fact that my team member took great care of you. We look forward to seeing you again in the near future. Again, thank you again for leaving your review for our hotel.

"Great Place to Stay"

5
08/11/2016

First of all, I am a planner. I enjoy researching and "getting the best bang for our buck" BUT I like clean rooms, to be comfortable and have everything I need as well. We were in town for the weekend to go to a lacrosse tournament. I was alone with my mom and two boys. One of my boys has epilepsy so it is imperative that he gets a good night sleep. I called ahead and booked a two queen suite. Called back to make sure we had a quiet room. Called back again because I noticed the rooms were divided but did not have a door (through pictures other reviewers posted). Each time the staff was patient and never made me feel like a pain in their neck. One staff person even suggested she have the maintenance man measure the door between the two rooms and then would call me back. She did with such kindness. The rooms are huge! The sitting area was so big we were able to fit a queen size air mattress between the couch and the far side of the room with room left over, PLUS still have a sitting area on the other side. I bought a $5 spring loaded curtain rod (up to 48") and a $8 black out curtain and placed it in the door opening between the rooms. It worked perfectly! Appliances worked well. The small refrigerator and microwave were convenient as I brought meals to warm up knowing the boys would be exhausted from playing in their games. The couch bed was decent to sleep on and looked brand-new. The beds themselves were very comfortable. Breakfast was great with a variety of selections and something for everyone. You will be full when you leave. Penny the attendant was wonderful! The place isn't fancy but has the conveniences we needed. It was quiet, clean, and comfortable. This momma was extremely satisfied!

Lori_Gantz-Shelton, General Manager at BEST WESTERN PLUS Governor's Inn, responded to this review
Thank you so much for taking the time to leave your review on Trip Advisor for our hotel, Best Western Plus Governor's Inn, Richmond, Va. I am so glad that everything worked out for you as far as putting up the blackout curtain between the two rooms. I am actually the one you spoke with and asked my Maintenance Engineer to go measure for you. I am just happy that I could assist you in this and make your stay enjoyable. My guests comfort and satisfaction is of upmost importance to me. I am happy that you was able to meet one of my great team members, Penny, she is quite the gem and works so hard to make sure all of our guests start their morning off with a great breakfast. I will pass your comments on to her. Again, thank you so much for leaving your review. We hope to see you again in the future.

"Excellent"

5
08/11/2016

The hotel was very nice and clean. The front desk was very helpful and courteously, including the people that cleaned our room. We were very happy we choose this hotel and it was very close to all the places we visited.

Lori_Gantz-Shelton, General Manager at BEST WESTERN PLUS Governor's Inn, responded to this review
Thank you so much for leaving your review on Trip Advisor for our hotel, Best Western Plus Governor's Inn, Richmond, Va. I am so pleased to see that you enjoyed your stay with us. It was a pleasure to have you as our guests. My team believes and works really hard at providing 100% Superior Customer Care. I am glad to see that you were able to experience that superior service. Again, thank you for leaving your review and we look forward to seeing you again in the near future.

"Clean and Outstanding Customer service."

5
06/11/2016

We stayed for a Lacrosse showcase over the weekend. I recommend this Inn. It is very clean and we experienced an employee, Mark who works in the breakfast area who demonstrated outstanding service and was very accommodating. He definitely went out of his normal duties to help us out. My hats of to this fine gentleman!

Lori_Gantz-Shelton, General Manager at BEST WESTERN PLUS Governor's Inn, responded to this review
Thank you for taking the time to leave your review for our hotel, Best Western Plus Governor's Inn, Richmond, Va. I am so happy to see that you really enjoyed your stay with us. Also, that you were able to meet Mark in our Breakfast Area. He is such a great asset to our Company. Mark really puts the meaning into our motto, Superior Customer Service. Again, thank you for leaving your review and we look forward to your return visit in the future.

"So clean and well kept!"

5
02/11/2016

This hotel looks like a brick castle! Room was so Clean and hotel was perfect for our overnight stay. The breakfast they serve was good and the atmosphere was cozy. The attendant there was so nice and kept the eating area so clean. We will stay here again, especially with the great rate we got.

Lori_Gantz-Shelton, General Manager at BEST WESTERN PLUS Governor's Inn, responded to this review
Thank you so much for leaving your review on Trip Advisor for our hotel, Best Western Plus Governor's Inn, Richmond, Va. We were honored to have you as our guest and appreciate your business so much. I am glad that you liked our Castle-Like Hotel. Our hotel is so beautiful and unique that our guests just fall in love with it. Again, thank you so much for leaving your review and we look forward to you returning to see us agin in the future.

"Quiet clean comfortable and convenient, with very friendly staff"

4
28/10/2016

We had a retirement reception to attend on a Sunday evening, and so to avoid returning home in the dark, we spent the night here. Had a very large room on the top floor with 2 queen beds. Everything was very clean, the beds were comfortable, and the room was so far off the highway, we heard no traffic noise. It's near shopping, and many restaurants. Just a short distance to the Parkway to go rapidly anywhere in the city. Nice breakfast, and the young man attending the room was outstanding---very pleasant, welcoming and efficient. When he was not checking breakfast supply items, he was restocking, or wiping down tables, and cleaning up any trash left behind. The cleaning staff and front desk were equally as pleasant and helpful. Definitely where I'll stay when I return to the Richmond area.

Lori_Gantz-Shelton, General Manager at BEST WESTERN PLUS Governor's Inn, responded to this review
Thank you for leaving your review on Trip Advisor for our hotel, Best Western Plus Governor's Inn, Richmond, Va. I am very happy to hear that you enjoyed your stay with us and that we were conveniently located to various shopping and dining choices for you. I am glad that you also enjoyed the comfort of your oversized Queen bedroom. Mark in our Breakfast area is fantastic and I am glad that you were able to meet him and see his Superior Customer Care. He really puts his all into his work and it really pays off, my guests leave so happy. Again, thank you for leaving your review and we look forward to seeing you again in the future.

""Nice stay""

4
26/10/2016

We really enjoyed our first stay at this hotel.We needed a location close to our family in Bon Air and this fit the bill very well. We found that everyone working at the hotel to be very friendly. The breakfast was also well done.

Lori_Gantz-Shelton, General Manager at BEST WESTERN PLUS Governor's Inn, responded to this review
Thank you so much for leaving your review on Trip Advisor for our hotel, Best Western Plus Governor's Inn, Richmond, Va. We really appreciate your feedback. I am glad to see that you enjoyed your stay with us. I am happy to know that we were close to your family members to make your visit much more enjoyable. My team works really hard to provide 100% Superior Customer Care to all of our guests and I am glad to know this time was no different. Again, thank you for leaving your review and we look forward to seeing you again in the future.

"Great Pet Friendly Hotel"

5
26/10/2016

This was a very clean and Ultra-Friendly property. Lots to choose from for restaurants close by. Had a very nice stay and Velcro our dog really liked it too!!!! Fresh coffee in the morning and truly all staff went out of their way for us. Will definitely highly recommend!!!!

Lori_Gantz-Shelton, General Manager at BEST WESTERN PLUS Governor's Inn, responded to this review
Thank you for taking the time to leave your review on Trip Advisor regarding your stay at our hotel, Best Western Plus Governor's Inn, Richmond, Va. I am so glad to hear that you really enjoyed your stay with us. My team works really hard to provide Superior Customer Care to all of our guests including guests such as Velcro. It was such a pleasure having you and Velcro as our guests and we look forward to seeing you again in the future. Again, thank you for leaving your review.

"Nice"

4
24/10/2016

Nice. Good breakfast. Very pretty. Was only there for one night due to location of hotel. the exterior was very pretty.I especially enjoyed the variety of items at the breakfast . they had many toppings for breakfast and a great selection.

Lori_Gantz-Shelton, General Manager at BEST WESTERN PLUS Governor's Inn, responded to this review
Thank you for leaving your review on Trip Advisor for our hotel, Best Western Plus Governor's Inn,, Richmond, Va. I am very happy to see that you enjoyed your stay with us. I am glad that the Breakfast was well liked as well, we have made many changes to our Breakfast and I am so glad to see our hard work has paid off. We look forward to seeing you again in the future. Again, thank you for leaving your review and we look forward to seeing you again.

"Only one"

5
16/10/2016

Thank God they had some rooms still. Coming from Illinois on a Friday night and didn't think about football games in the area. Every hotel from Charleston West Virginia to Charlottesville Virginia was sold out. Found 1 room in Lewisburg at sleep Inn for 289 bucks a night. All gouging because of the football game. May they all rot in hell. This hotel however was great clean met for a grown up. Modern Hotel recommend highly. Staff was friendly and only so helpful.

Lori_Gantz-Shelton, General Manager at BEST WESTERN PLUS Governor's Inn, responded to this review
Thank you for taking the time to leave your review on Trip Advisor for our hotel, Best Western Plus Governor's Inn, Richmond, Va. I am glad that after a long day of driving from Illinois that we were able to accommodate you with a room, whether others were not able to. I am glad that our hotel was clean and inviting for you as well as a friendly, helpful staff to top it all off. Thank you so much for staying with us as well as recommending us and we look forward to seeing you again in the future.

"Great hotel highly recommend it "

5
15/10/2016

I checked in around 6:30p.m I noticed it was a busy night there seemed to be a party on the first floor. And the front desk girl (Christina) was busy but she was very kind and helpful when I got to the desk to check in. I asked her if I could be away from party and she was very accommodating with that she offered to put me either on the 3rd floor or in the building behind the lobby one. I asked her what rooms look the best and she described what the rooms look like individually and she described the other buildings room so beautifully that's the room I wanted and she was right the room was amazing I loved the brick and stone walls and the entrances to the room. I highly recommend this hotel

Lori_Gantz-Shelton, General Manager at BEST WESTERN PLUS Governor's Inn, responded to this review
Thank you for taking the time to leave your review on Trip Advisor for our hotel, Best Western Plus Governor's Inn, Richmond, Va. I am so happy to hear that even though Christina was busy, she still was able to provide you with Superior Customer Care. I must agree with you that our Hotel is beautiful and the building that you were fortunate to stay in is immaculate with the brick and the stone work. We receive a lot of compliments on the uniqueness of our hotel and I am happy to see that you could also see that in our hotel. Again, thank you for staying with us and also for leaving your review. We definitely look forward to seeing you again in the future.

"Plush hotel"

5
13/10/2016

Loved the brick design of the building, beautiful plush hotel, with very comfy bed, quiet, clean and very friendly check in/out service! Would love to come back and stay a week and check out the sites!

Lori_Gantz-Shelton, General Manager at BEST WESTERN PLUS Governor's Inn, responded to this review
Thank you for taking the time to leave your review on Trip Advisor for our hotel, Best Western Plus Governor's Inn, Richmond, Va. I am happy to see that you loved the uniqueness of our hotel. The brick really makes our hotel stand out among our Competitors. My team works really hard to provide Superior Customer Care as well as Clean and Comfortable rooms. Thank you for noticing our hard work. We look forward to seeing you again in the future so you can come and enjoy the sites. Again, thank you for leaving your review.

"A decent hotel"

3
06/10/2016

This Best Western is pretty good overall. Clean; good breakfast; plenty of parking space. Close to restaurants, gas stations, Walmart. Comfortable beds; refrigerator; microwave oven; working desk. Very friendly and helpful staff.

Lori_Gantz-Shelton, General Manager at BEST WESTERN PLUS Governor's Inn, responded to this review
Thank you for leaving your review on Trip Advisor for our hotel, Best Western Plus Governors Inn, Richmond, Va. I am glad to hear that you enjoyed your stay with us. It was a pleasure having you as our guest and we look forward to seeing you again in the future. Again, thank you for leaving your review.

"Perfect for me"

5
27/09/2016

I am on the road over 100 nights a year for business. I want a clean comfortable room close to my business accounts. That would be Best Western Governor's Inn when I'm in Richmond, VA. Classy place with character, gym, pool, and great breakfast too. What else could you want? Did I mention outstanding service? They have that as well.

Lori_Gantz-Shelton, General Manager at BEST WESTERN PLUS Governor's Inn, responded to this review
Thank you for leaving your review on Trip Advisor for our hotel, Best Western Plus Governor's Inn, Richmond, Va. I am so happy to hear that our hotel is very convenient for you and that you enjoyed everything about our hotel as well as you receiving 100% Superior Customer Care. We were so happy to have us as our guest and we look forward to seeing you again in the future. Again, thank you for leaving your review for our hotel.

"For the price. Awesome!!!"

5
23/09/2016

Made a trip to house search due to job relocation. Hotel is conveniently located, clean, and had some charm in the second building. Breakfast was include was a nice touch. Would definitely recommend if looking for something inexpensive but nice.

Lori_Gantz-Shelton, General Manager at BEST WESTERN PLUS Governor's Inn, responded to this review
Thank you so much for taking the time to leave a review on Trip Advisor for our hotel, Best Western Plus Governor's Inn, Richmond, Va. I am very pleased to hear that you enjoyed your stay with us. It is always a pleasure to hear great things regarding your team and the Hotel. We use the positive reviews as well as the not so positive reviews as a way to further train our team so that they may continue to excel in Customer Care. Again, thank you for leaving your review and we look forward to seeing you again in the future.

"Nice rooms, friendly service and a fine complimentary breakfast"

4
23/09/2016

Our two night stay was very good. We arrived very late at night, but a front desk person was there to great us in a warm and friendly way, which is the attitude of every staff encounter we had. The room was spacious and the beds comfortable, though there was only one upholstered chair in the room in spite of much spare room. The bathroom was clean and modern. The big surprise was the very good quality of the complimentary breakfast with more options than usual and different egg and breakfast meat offerings each day. If you are looking for a moderately priced room, this is definitely a hotel to consider.

Lori_Gantz-Shelton, General Manager at BEST WESTERN PLUS Governor's Inn, responded to this review
Thank you so much for leaving your review on Trip Advisor regarding our hotel Best Western Plus Governor's Inn, Richmond, Va. I am happy to hear that you were greeted with 100% Superior Customer Care when you arrived at our hotel. Our team works really hard to provide all our guests with such exceptional service. It is very good to hear that you also could take part in our Breakfast and that you enjoyed it so much. Thank you for staying with us and we look forward to seeing you again in the future.

"Hotel stay for NASCAR event"

5
21/09/2016

Great hotel about 15 minutes from the track. Friendly staff. Rooms are great value for the money, they do have room airconditioners vs central air. It is an older hotel but well maintained. We were in the original building this time. They do have a free breakfast in the mornings.

Lori_Gantz-Shelton, General Manager at BEST WESTERN PLUS Governor's Inn, responded to this review
Thank you so much for leaving your review on Trip Advisor for our hotel, Best Western Plus Governor's Inn, Richmond, Va. We appreciate you taking the time to leave us your review and we are so happy to hear that you enjoyed your stay with us. It is always a pleasure to receive feedback from our guests whether it is positive or not so positive as we use every opportunity to further train our team members. I hope that you enjoyed your Nascar Weekend and hope that you will return again to visit us when Nascar is in town or for any other reason you may be traveling. Again, thank you so much for leaving your review and we will see you again in the future.

"Everything we needed was available including a complimentary, delicious, hot breakfast!"

5
20/09/2016

My husband and I were in Richmond visiting my son and his girlfriend. I searched long and hard for a hotel in the area where they live. Took a chance on this hotel and glad we did. The amenities were good- location was perfect- and the price was right! Very pleasant staff, clean rooms- actually the whole property was well maintained. The room was comfy. Extra pillows and blankets- self controlled A/C which always helps with a restful nights sleep!

Lori_Gantz-Shelton, General Manager at BEST WESTERN PLUS Governor's Inn, responded to this review
Thank you for leaving your feedback on Trip Advisor for our hotel, Best Western Plus Governor's Inn, Richmond, Va. I am so pleased to hear that you chose our hotel to stay, we all know in this day and age there are so many choices for our guests as far as hotel accommodations, we are just so pleased that you chose us. I am happy that we could provide you with excellent accommodations and that you took that chance on us. We look forward to seeing you again in the future. Again, thank you for your review.

"nicest staff of eleven best westerns I have stayed in the last five months"

5
15/09/2016

The person (Wilbert)at the front desk when we checked in on September 13 was helpful, competent, friendly and nice to my daughter, granddaughter, her baby and me that evening. The rooms were spacious and clean, the beds comfortable and the bath was fine. The next morning the breakfast was well stocked, the food hot and delicious, the person in charge of the dining area, Mark, was very helpful to my family making sure we had everything we needed. My daughter was able work out in the exercise room. When we left the lady at the front desk (Carina)was very polite and helpful. This was the best service at a Best Western I have had. We plan to stay in this hotel when we are back in the area visiting our relatives.

Lori_Gantz-Shelton, General Manager at BEST WESTERN PLUS Governor's Inn, responded to this review
Thank you for leaving your review for our hotel, Best Western Plus Governor's Inn, Richmond, Va. I am happy to hear that you received 100% Superior Customer Care from my Team. I have a great team here and I am so proud of them for everything that they do. I will most definitely pass onto them your comments. I know that this will motivate them to do even better. We hope that you will return to us in the future. Again, thank you for leaving your review for us.

"Lots of character"

5
14/09/2016

Had to stay here during home construction from trees falling on my house, so stayed 49 days. This hotel has alot of stone and brick work that make it extremely pretty. All employees are very polite and professional. Landscaping around the kidney shape pool is very peaceful. The deluxe king suite is large and spacious, especially comfortable for a long stay.

Lori_Gantz-Shelton, General Manager at BEST WESTERN PLUS Governor's Inn, responded to this review
Thank you for taking the time to leave us your review of our hotel, Best Western Plus Governor's Inn, Richmond, Va. We appreciate your feedback and are just so thrilled to hear that you enjoyed your stay with us. It was a pleasure having you even under such circumstances of trees falling on your house. Again, thank you for leaving your review and we hope to see you again in the future.

"Nice Place Make sure you ask about handicap rooms"

5
13/09/2016

Not all rooms have elevator access. The desk associate quickly offered us a room on the first floor of the main building when I told her we needed access to a room that didn't have stairs. The room was great and you could not hear much exterior noise which made for a restful nights sleep.

Lori_Gantz-Shelton, General Manager at BEST WESTERN PLUS Governor's Inn, responded to this review
Thank you for leaving your review on Trip Advisor for our hotel, Best Western Plus Governor's Inn, Richmond, Va. I am happy to see that my Front Desk Representative was able to quickly accommodate your need for a first floor room. We always recommend to our guests when they make reservations with us to advise us if they can not do stairs or if they have a preference such as first floor due to the layout of our property. I am happy that this situation was resolved for you quickly and that you were able to get a restful night's sleep. Again, thank you for leaving your review and we look forward to seeing you again in the future.

"Hidden Gem on Race Weekend"

4
12/09/2016

This hotel was available on race weekend and rated well. It's an older hotel but the rooms are immaculate and the staff was extremely friendly. My only gripe was there was no blackout curtains, just the sheer drapes. Not a deal breaker unless you want to sleep in. The breakfast was hearty and bottomless. Eggs, sausage links, sausage gravy and all the other accoutrements. The stonework lends an air of aristocracy to the south side of Richmond. We will definitely return.

Lori_Gantz-Shelton, General Manager at BEST WESTERN PLUS Governor's Inn, responded to this review
Thank you so very much for leaving your review on Trip Advisor for our hotel, Best Western Plus Governor's Inn, Richmond, Va. I am happy to hear that you enjoyed your stay with us. I just wanted to let you know for future reference when you visit our hotel, we do have blackout curtains, they actually sit behind the sheer curtains and have the wands on them to pull them close and then close your sheer curtains. I wish we would have known that you couldn't find the black out curtains, we would of been more than happy to help you locate them so that you may have had some comfort from the light. When you check in with us next time, please let us assist you in locating those black out curtains so that you may be comfortable. Again, thank you for leaving your review for us and we will see you again in the future.

"Best Western Governers Inn"

4
12/09/2016

The hotel exterior is like no other Best Western, very impressed with the detailed exterior. Rooms were clean and had detailed wood work. Staff was very helpful, and rooms were clean and functioned like they should.

Lori_Gantz-Shelton, General Manager at BEST WESTERN PLUS Governor's Inn, responded to this review
Thank you very much for leaving your review on Trip Advisor for our hotel Best Western Plus Governor's Inn, Richmond, Va. I am pleased that you, like many others were pleased with our beautiful exterior. Our hotel is very unique and adds a lot of character. We receive a lot of compliments on our castle-like look. My team works really hard to provide 100% Superior Customer Care as well as clean and comfortable rooms and I am happy to see that you noticed the hard work put forth by my team. Again, thank you for leaving your review and I hope to see you again in the near future.

"Couldn't Ask For a More Comfortable Stay"

5
12/09/2016

I booked this hotel so I had a place to stay after the NASCAR race on Saturday night. I didn't really see any pictures at booking, but with their AAA rate, got a pretty good deal for a King Suite, that matched what some hotels wanted just for a regular double room because of race weekend. The staff at the front desk were extremely helpful, and nice. Upon walking into the lobby, I knew I picked the right place. It seemed classy, clean, and well kept. Check in was a breeze. Our room was in the first building we passed coming in (there are two buildings, the lobby is clearly marked in the second building). The hallway to our room was nice, but once we got to our room we were extremely pleased. The room was cleaned, and had more space than we could have asked for. The pillows weren't the "cheap hotel pillows" I was used to. The bed was comfortable. And the temperature was perfect considering how warm and humid it was outside. It was a fantastic nights sleep after the race, I actually wish I could have stayed longer, because the room was so cozy and home-like. If I come back to Richmond, I will ABSOLUTELY stay here again. P.S. This hotel is on a stretch of road where there is literally everything. Supermarkets, every fast food chain you could think of, Krispy Kreme, and also quick access to toll road to Richmond. 5 stars and A+ to this hotel.

Lori_Gantz-Shelton, General Manager at BEST WESTERN PLUS Governor's Inn, responded to this review
Thank you so much for taking the time to leave your review on Trip Advisor for our hotel, Best Western Plus Governor's Inn, Richmond, Va. I am so happy to hear that your experience at our hotel was a great one. Nascar Weekend is always such a great weekend for our guests coming into the area for the races and I am glad to know that the Suite we offered you was comfortable for you and up to your expectations. My team works really hard to provide 100% Superior Customer Care as well as clean and comfortable rooms. I hope that we will be your hotel of choice every time you come into town whether it is for Nascar or just for a visit. Again, thank you so very much for leaving your review for us and we look forward to seeing you again.

"Showing Age"

3
11/09/2016

Located at end of "hotel strip" so not too close to many restaurants. Beach very nice and clean. Rooms are showing their age. Employees pleasant but not too knowledgeable. Our room didn't face ocean but we got a pretty low rate.

Lori_Gantz-Shelton, General Manager at BEST WESTERN PLUS Governor's Inn, responded to this review
Thank you for leaving your review on Trip Advisor, however I think your review was not intended for our hotel as we are not located at the beach nor near the beach. Our hotel, Best Western Plus Governor's Inn, Richmond Va. is located at 9826 Midlothian Turnpike Richmond, Va. I just want to make sure the correct hotel gets the review.

"Visit to attend wedding"

4
07/09/2016

The room was adequate. Didn't like being in a building on the second floor without an elevator (only main building has an elevator). Staff were pleasant. People in room next to us were noisy. Was convenient to wedding venue. Liked that the 2 beds were queen and not doubles.

Lori_Gantz-Shelton, General Manager at BEST WESTERN PLUS Governor's Inn, responded to this review
Thank you so much for leaving your review on Trip Advisor for our hotel, Best Western Plus Governor's Inn, Richmond, Va. I am sorry to hear that you were placed in the second building with no elevator. That building was the first building that was built and back when it was built, they did not require an elevator to be put in as a standard. For future reference, we always advise our guests to call the hotel directly and make reservations and put in a request that they would like to be in the building where the elevator is located. This really helps and resolves a lot of those issues of guests being put in sections where they really do not want to be in. I am so sorry to hear that your neighbors were noisy, you can always contact the Front Desk when that happens and my team would be happy to assist in quieting down the noisy neighbors. Again thank you for leaving your review and we look forward to seeing you again in the future.

"Labor Day Stay"

4
06/09/2016

Visiting family in the Richmond area each year, this is the hotel of my choice. Location is good, access is good and the hotel is clean and quiet. Breakfast could use a little work on the flow of things but the quality of the different food items is very adequate. Check in and check out is quick and easy making my stay comfortable and stress free.

Lori_Gantz-Shelton, General Manager at BEST WESTERN PLUS Governor's Inn, responded to this review
Thank you for taking the time out to leave a review on Trip Advisor for our hotel, Best Western Plus Governor's Inn, Richmond, Va. In today's times, our guests have many choices when trying to decide on a hotel for their accommodations. I just want to say thank you for picking us when you come to Richmond every year. I am sorry to hear that the flow of Breakfast can be a hassle for you, with such a small space to work with in displaying our items, this often can cause some congestion when we are at high occupancy. On a more positive note, I am happy to see that your Check In and Check Out was quick and easy for you. Again, thank you for leaving your review and we look forward to seeing you in the future.

"Richmond, VA"

4
05/09/2016

I have stayed at many Best Western Hotels over the past years and most of them have been very nice. This one in Richmond, VA was very nice. Room was quite large and comfortable. Room was clean and "quiet". I requested a room on the upper floor at the end of a hallway so I would have less of a chance of noisy neighbors! I have had this problem before but not this time!

Lori_Gantz-Shelton, General Manager at BEST WESTERN PLUS Governor's Inn, responded to this review
Thank you so very much for taking the time to leave your review on Trip Advisor for our hotel, Best Western Plus Governor's Inn, Richmond, Va. I am happy to see that we were able to honor your request so that you could enjoy a peaceful night at the hotel without noisy neighbors. Our goal here at Best Western Plus Governor's Inn, Richmond, Va. is to provide 100% Superior Customer Care and I am happy to see that we did our very best in honoring it during your stay. Again, thank you for leaving your review and we look forward to seeing you again in the near future.

"A little dated but I love this place. "

5
01/09/2016

I stay in a lot of hotels. 5 days a week worth. This hotel shows its age well. The rooms are always clean and if there's an issue they are quick to help. My morning check- ins are always greeted with a smile from Carina. She is the reason I'm a regular. Keep up the good work.

Lori_Gantz-Shelton, General Manager at BEST WESTERN PLUS Governor's Inn, responded to this review
Thank you for taking the time to leave your review on Trip Advisor for our hotel, Best Western Plus Governor's Inn, Richmond, Va. It really makes me happy to hear of the Superior Customer Care that you received from Carina. She is one of my best. I am very lucky to have her as part of my team. I appreciate your business so much and thank you for being a loyal guest at our hotel. We know that there are so many places that you can choose from when it comes to selecting a hotel to stay and we are very fortunate that you have continuously chosen us. Again, thank you so much for your review and we look forward to seeing you again on your return visit.

"Clean but old and outdated."

3
25/08/2016

Front desk staff wasn't terribly friendly. The hotel is really outdated but it is clean and that was more important to us. The room was huge. The bed was comfortable. Good water pressure in the shower. Huge parking lot. The location is okay but not terribly convenient to downtown; however, for the price, not bad. It had a good breakfast though the eating area got crowded fast.

Lori_Gantz-Shelton, General Manager at BEST WESTERN PLUS Governor's Inn, responded to this review
Thank you so much for taking the time to provide your review on Trip Advisor regarding our hotel, Best Western Plus Governor's Inn, Richmond, Va. Your review concerns me that my Front desk staff was not terribly friendly to you. That concerns me as my team believes as I do in Superior Customer Care and I am sorry that this was not your experience with us. If you would like to go into more details bout your experience with us and the lack of friendly service that you received, please feel free to email me so I can address your concerns with the appropriate team member. We also recently renovated our Guest Rooms last year so I am sorry to hear that you feel our hotel is outdated. We also have future renovations in the making to redo our lobby area as well as some other areas in the hotel so maybe you can return to see the updated renovations once they are completed. Thank you for commenting on the items that you did like and we hope that you will return to visit us again in the future.

"Awesome room and relaxing"

5
23/08/2016

We were attending a baptism so we reserved for two nights. The room was clean and cozy. Breakfast is included and we enjoyed it. Most of all the biscuits was delicious that we highly recommend. I am not a big breakfast person but this place offered delicious pancake yogurt. My 10 yrs old girl loved it!

Lori_Gantz-Shelton, General Manager at BEST WESTERN PLUS Governor's Inn, responded to this review
Thank you very much for taking the time to leave your review on Trip Advisor for our hotel, Best Western Plus Governor's Inn, Richmond, Va. I am happy that you liked your accommodations and that your stay was a good one. My team works very hard to provide Superior Customer Care to each one of our guests. We recently made a lot of improvements in our Breakfast Area and I am happy to see that our hard work has not gone unnoticed. It is even better when a 10 year old is impressed by our Breakfast Items. Again, thank you for leaving your review and we look forward to seeing you again in the future.

"Okay, not great"

3
22/08/2016

It was clean, so kudos to the housekeeping staff. But, it's old and needs renovation. It's a little hard to find, and there are 2 buildings there. I was dropped off at the wrong building after dark, and got in with no problem because they hadn't activated the locks on the doors which are supposed to restrict access to guests with keys. I had to call the front desk from my cell phone because I couldn't find it from the signage in the 2nd building. The beds were functional, but not that comfortable. The window AC was functional but noisy, turning on and shutting off every few minutes. And the building had a scent of moisture throughout, covered up by air fresheners.

Lori_Gantz-Shelton, General Manager at BEST WESTERN PLUS Governor's Inn, responded to this review
Thank you so much for taking the time out to leave your review on Trip Advisor regarding our hotel, Best Western Plus Governor's Inn, Richmond, Va. I am so sorry to hear that you had difficulties in locating the Lobby Registration. I am even more taken back at the fact that you were traveling alone and that you were dropped of at the building after dark. I certainly do apologize for the inconvenience. The doors to the building are normally locked unless there is a Meeting or Event being held in our Meeting Room that is located in that building, which was more than likely the case when you were allowed to just enter without a key. The Front Desk Agent just had not made it to the building to lock it up but again, my apologies for this. I will look into the moisture you are referring to throughout the building as well. Again, thank you for taking the time to leave us your review

"Best Place for the Price to Stay in Richmond"

5
21/08/2016

This motel is run like a well-oiled machine. The staff are courteous and efficient, the rooms are clean and spacious and the continental breakfast is superb for a continental breakfast. The breakfast area is run by a sweet little woman that constantly cleans and puts out fresh food. You could eat off the floors, if they weren't carpeted! Great place to stay and the price is right!

Lori_Gantz-Shelton, General Manager at BEST WESTERN PLUS Governor's Inn, responded to this review
Thank you so very much for leaving your review on Trip Advisor for our hotel, Best Western Plus Governor's Inn, Richmond, Va. My team and I really appreciate the comments you left regarding your stay. My team believes in providing Superior Customer Care to our guests and I am glad to see that they did not fall short during your stay. Penny, my Breakfast Attendant is wonderful and a great asset to this Company. Penny puts 100% into her job duties and treats every guest as if they were family. Again, I want to thank you for your review and I hope that we will see you again in the future.

"Great Stopover Spot"

5
21/08/2016

Stayed with the family while traveling through. Great stay and price. Safe and convenient. About 20 minutes outside downtown Richmond, but very easy to get to and in between the city and the zoo. Staff was all smiles and very helpful. Room was clean and had a great "castle" feel to it with rock walls and dark wood on the ceiling. It was comfortable and fun. A good departure from the typical bland hotel. Pool was very clean and well kept. Overall kids and parents very happy with this hotel. Thank you!

Lori_Gantz-Shelton, General Manager at BEST WESTERN PLUS Governor's Inn, responded to this review
Thank you for taking the time to leave your review on Trip Advisor for our hotel, Best Western Plus Governor's Inn, Richmond, Va. I am so pleased to see that you really enjoyed your stay with us and that you loved our "Castle-Like" Hotel. Our buildings are beautiful and we receive a lot of compliments on the look and feel of the hotel. My team works really hard to provide Superior Customer Care and Cleanliness and Comfort is high on their list of priorities. I am glad to know that my team provided you and your family with all of those. Again, thank you for leaving your review and we look forward to seeing you again in the future.

"Good, ok hotel with lousy Breakfast"

3
20/08/2016

This is a good, average, OK hotel with huge rooms, fridge, coffee machine, good beds, great towels, good housekeeping but.......the worst breakfast I have ever had. It was plastic food with plastic cutlery and styrofoam cups. The coffee is dreadful, the food is awful. There was a pool and gym, but we did not visit. The receptionist was helpful and the cookies in the reception were good. Parking is plentiful. The location is easy to find and access from the Turnpike is also easy.

Lori_Gantz-Shelton, General Manager at BEST WESTERN PLUS Governor's Inn, responded to this review
Thank you for taking the time out to leave your review on Trip Advisor for our hotel, Best Western Plus Governor's Inn, Richmond, Va. We have made major improvements in our Breakfast Area as well as in the Breakfast Items that we serve. I am very sorry to hear that what we offered was not up to your Satisfaction. The Management Team will look into your comments and analyze for further improvements. Again, my apologies for your unhappy stay with us. We hope that you will return to us in the future and maybe at that time you will have a better experience with us. Thank you for taking the time out to leave your review for us.

"third stay"

5
17/08/2016

I found that there were some improvements, since our last stay... The breakfast servings tasted much better... The staff was very helpful, especially a part-time clerk, Tina... Her knowledge of the area was a great help to me.. The rooms were cleaner and were cleaned each day and everything was in place... The lobby was cleaner. The only thing I didnt like was that there were no coffee creamers at night and that was immediately rectified by Tina...I usually dont try to blow up what a worker does, but she was on the job... I had asked another clerk for creamers on another night and didnt see any, later when i came back down to the first floor.Also, I dont know what was happening with the door keys, but they lost their code several times...They were not near any magnets or batteries All IN All... we had a great stay

Lori_Gantz-Shelton, General Manager at BEST WESTERN PLUS Governor's Inn, responded to this review
Thank you so much for leaving your review on Trip Advisor for our hotel, Best Western Plus Governor's Inn, Richmond, Va. First, I would like to thank you for noticing all of the improvements that have been made since you last stayed with us. We have made several improvements with more on the way in the near future. I am so happy to hear that Tina took care of you, in that she got creamers for you when you notified her that you needed some. I am so sorry to hear that my other team member didn't provide this to you when you notified them of the same issue on a previous night. I also want to apologize that you had issues with your key cards not working as well. The key cards are easy to deactivate as they are very sensitive and I am sorry to hear that you had issues with them. Again, thank you for leaving your review for us and we hope that you will return to us again in the future so that you may also see the other improvements that have been completed.

"Comfortable, quiet, and a good value, but not without its idiosynchrocies"

4
17/08/2016

Don't be chintzy with coffee cups at breakfast. Small Styrofoam coffee cups are a definite fail. Coffee tastes awful in Styrofoam, and small size means guests need to use many of them, or have to continually get up or return to breakfast area to refill. Vending on main floor only. Need diet sodas in vending; not simply one machine with a canned diet soda, especially when that machine has redundant soda offerings of other machines. Guests prefer bottles for the cleanliness standpoint. Main building layout is a bit bizarre. If one goes to the end of the third floor where there is supposedly ice and vending, one must then go down to the stairs to the second floor to get ice. Want a soda? Need to go to ground floor, but can't get there by stairs as they only exit to the outdoors. Must use elevator instead.

Lori_Gantz-Shelton, General Manager at BEST WESTERN PLUS Governor's Inn, responded to this review
Thank you for providing us a review on Trip Advisor regarding our hotel, Best Western Plus Governor's Inn, Richmond, Va. I am sorry to hear of the numerous things that you did not like regarding our hotel. I will take your comments and forward them to the Ownership for further review. I know a Guest's Satisfaction is very important and I am sorry that we fell short of that during your visit. Again, thank you for leaving your review and we hope that you will return to us in the future.

"This place is great!"

5
17/08/2016

The room is very clean. The staff is friendly and helpful. Lori, the manager was very accommodating. The complementary breakfast was fantastic. We will definitely stay here again. The machines in the fitness center are up to date. The pool area was very clean and pretty. The flowers add a great touch.

Lori_Gantz-Shelton, General Manager at BEST WESTERN PLUS Governor's Inn, responded to this review
Thank you so much for taking the time to leave a review on Trip Advisor for our hotel, Best Western Plus Governor's Inn, Richmond, Va. I am happy to hear that you enjoyed your stay with us. Our whole team works really hard at providing 100% Superior Customer Care to all of our guests and I am happy to see that my team providing this great service to you. I also want to personally thank you so very much for the wonderful compliment that you gave me. It really meant a lot to me to be recognized for the service I provide to my guests as well. Again, thank you so very much for leaving your review and I hope to see you again in the future.

"Quaint & Comfortable"

5
16/08/2016

This is a great place to stay. Quiet, convenient and a great staff! Great rates for group bookings (i.e, family reunion). Clean and cozy. I must compliment the General Manager, Lori Gantz-Shelton. From our first contact, Lori, handled all my questions and concerns in a professional and expeditious manner in reserving blocked rooms for our family reunion. Her personality is very engaging and I could not hardly wait to meet her face-to-face. Lori is a treasure!

Lori_Gantz-Shelton, General Manager at BEST WESTERN PLUS Governor's Inn, responded to this review
Thank you so very much for taking the time to leave a review on Trip Advisor for our hotel, Best Western Plus Governor's Inn, Richmond, Va. It was my utmost pleasure to assist your Family and yourself in coordinating your Family Reunion. It was a pleasure having your Family here with us. I personally want to thank you so very much for the compliments that you gave me. My goal as General Manager is to make sure everyone leaves my Hotel happy and satisfied with their stay as well as wanting to come back. It was a pleasure meeting you personally and I hope that our paths will cross again in the future. Again, thank you for staying with us and I personally look forward to seeing you again.

"Great little hotel for the price"

4
15/08/2016

We came to Richmond to visit our family and meet our new born nephew. We have a 3 year old dog who travels with us frequently, so we considered the Best Western Plus as they were listed as a dog friendly hotel. The pet fee is a reasonable $20 per night. We were satisfied with the cleanliness and comfort of the room. The hotel is nothing extraordinary, but it met all of our needs. We will definitely consider using this hotel again if we need a place to stay in the Richmond area. Side note: The hotel seems to be recently renovated on the inside, however noise travels throughout it. We had issues with noise at all hours of the night.

Lori_Gantz-Shelton, General Manager at BEST WESTERN PLUS Governor's Inn, responded to this review
Thank you for taking the time to leave your review on Trip Advisor regarding our hotel Best Western Plus Governor's Inn, Richmond, Va. I am so happy to hear that you enjoyed your stay with us. Our team strives to provide 100% Superior Customer Care to all of our guests and I am happy to see that we extended that Customer Care you, our most valued guest. I am sorry to hear of the noise issue that you experienced. Always know that if other guests are disturbing your comfort, you may contact a member of my Front Desk Team and they will contact the party involved and quiet it down so that all of my guests can enjoy the comfort of their stay. Again, thank you for staying with us and we look forward to seeing you again in the future.

"Great stay!"

5
11/08/2016

Great stay on our way to Florida. Interesting architecture of brick and stone. Staff were terrific and accommodating. Room was attractive, clean and fully equipped, with mini fridge, microwave, coffee pot. My husband loved the large flat screen t.v. Breakfast was adequate. I would return when in the area.

Lori_Gantz-Shelton, General Manager at BEST WESTERN PLUS Governor's Inn, responded to this review
Thank you very much for taking the time out to leave your review on Trip Advisor for our hotel, Best Western Plus Governor's Inn, Richmond, Va. I am happy to hear that we provided you with an excellent stay. My team works very hard to provide 100% Superior Customer Care and I am glad to see that your visit was handled by very caring team members. Thank you for all the nice comments you shared with us regarding your stay, we appreciate them so much. We look forward to your return trip in the near future. Again, thank you for sharing your review with us.

"Comfortable and clean"

4
11/08/2016

Room is very comfortable , nice size, staff very nice and accommodating , the breakfast room is large and beautifully done, it looks like anyone's home dinning room! The food is pretty good! There's a pool that we can see from my room it looks nice but we didn't go in

Lori_Gantz-Shelton, General Manager at BEST WESTERN PLUS Governor's Inn, responded to this review
Thank you so much for taking the time out of your day to provide my team members and I your review on Trip Advisor. At Best Western Plus, Governor's Inn, Richmond, Va. we believe in providing 100% Superior Customer Care to each one of our guests. I am happy to see our team cared for you and we were able to accommodate your needs. On your return visit to us, you will definitely have to take advantage of the pool. Again, thank you so much for leaving your review and we look forward to seeing you again.

"Awesome"

5
10/08/2016

Good staff , Great Break Fast , Spacious rooms, and great location , restaurants are near by . Looks like old building, here and there odor smell but rest everything is great I certainly recommend to my friends

Lori_Gantz-Shelton, General Manager at BEST WESTERN PLUS Governor's Inn, responded to this review
Thank you so much for leaving your review on Trip Advisor for our hotel, Best Western Plus Governor's Inn, Richmond, Va. I am happy to read that you enjoyed your stay with us. I do apologize for any odors that you encountered throughout the building. I will make sure that we address this issue so that this will not effect other guests as well. We would appreciate it so much if you would recommend our hotel to all your Family and Friends. Again, thank you for staying with us and we look forward to seeing you again in the future.

"Excellent stopover right off the I 95"

5
08/08/2016

Stopped here for one night after driving for 11 hours. The room was clean, the beds comfortable and the breakfast was adequate. It is quiet and the staff is very helpful and friendly. I did not go to the local attractions, but this hotel seems well situated if you want to spend a couple of days in Richmond to see the sights. There is an outdoor pool, but we did not use it. If you have trouble walking, ask for a room on the main floor in the front building because there are no elevators. We had to climb up a long flight of stairs to the second floor with our luggage. Not a problem for us, but I can see this being an issue for the elderly and infirm. The front building is connected to the breakfast room and the main lobby. The back building is just behind it, but to access the main building you will have to walk outside.

Lori_Gantz-Shelton, General Manager at BEST WESTERN PLUS Governor's Inn, responded to this review
Thank you for taking the time out to leave your review on Trip Advisor for our hotel, Best Western Plus Governor's Inn, Richmond, Va. After a long day driving, I am so happy that we were able to accommodate you with a nice relaxing stay. I am sorry that you had to take a room in our second building with the stairs and I do understand your concern for our elderly and infirm. You are exactly right and we make every attempt to advise every guest when they are making reservations that we have two buildings and one building does not have an elevator so that they may request to be in the building with the elevator in case of circumstances that you just mentioned. Again, thank you for your review and we look forward to seeing you again in the future.

"Over night stay"

5
06/08/2016

Very nice hotel. Room was clean and neat For an older hotel one would never know. Well kept property. One of the cleanest swimming pools I have seen in a hotel. Price was a bargain. Booked though Trip Adviser. Looking for a nice place to stay without breaking the bank. This is it

Lori_Gantz-Shelton, General Manager at BEST WESTERN PLUS Governor's Inn, responded to this review
Thank you for taking the time to leave us your review on Trip Advisor regarding your stay with us at Best Western Plus Governor's Inn, Richmond, Va. I am very pleased to read that you enjoyed your stay with us. My Team and I work very hard to make sure our guests feel like home when they visit us. The Team works really hard to provide 100% Superior Customer Service, Clean and Comfortable Accommodations as well as a room that everything works. The Maintenance Team as well as the Housemen Team work hard to ensure that the Swimming Pool is well maintained with the proper chemical levels as well as the Daily cleaning of the pool so thank you so very much for recognizing their hard work and dedication in that area. Again, thank you for leaving your review and we look forward to seeing you again in the future.

"Great Service"

3
03/08/2016

Customer service was great from everyone I encountered throughout the experience; However; Room quality poor, drab and very dusty but not horrible. The outside lighting was dim and the room was very dusty.

Lori_Gantz-Shelton, General Manager at BEST WESTERN PLUS Governor's Inn, responded to this review
Thank you for taking the time to leave your review on Trip Advisor for our hotel, Best Western Plus Governor's Inn, Richmond, Va. I am happy to see that you received 100% Superior Customer Care from my team. I am sorry that you did not like your room accommodations and that the room was dusty. I will definitely pass this information on to my Housekeeping Team for training to better improve the quality of the rooms for all of our guests. I am sorry that you felt the outside lighting was dim as we just recently changed all of our lighting to LED Lighting which has enhanced the appearance of the outside so unless a particular row of lighting was out for some reason, I am not understanding the dim look that you are referring to. Again, thank you for leaving your review and we hope that you will return to us in the near future.

"clean rooms"

4
01/08/2016

my family enjoyed the stay the pool was nice the rooms where very clean and comfortable but a little on the small side. we had a nice overall experience and will be back soon maybe just for me and my husband wish that it had onsite washer and dryers

Lori_Gantz-Shelton, General Manager at BEST WESTERN PLUS Governor's Inn, responded to this review
Thank you for taking the time to leave your review on Trip Advisor for our hotel, Best Western Plus Governor's Inn, Richmond, Va. I am glad to see that overall you were pleased with your accommodations. I am sorry to hear that our rooms were a little small to your liking and that we do not have an on-site Washer and Dryer. We appreciate all feedback that we get from our guests and again want to thank you for taking the time to leave us your review. We hope to see you again in the near future.

"Wonderful family stay for the road-weary clan"

5
31/07/2016

This hotel was extraordinarily clean, unique, and (most-importantly) priced. I booked ahead at the government rate after seeing the positive reviews on Trip Advisor. The hotel is positioned back off the main road and tucked away, which is excellent from a standpoint of both noise and security. I also enjoyed the brick architecture, it was a fun place to stay and the kids got a kick out of it. The attendants at the breakfast area were super attentive and very nice, greeting people with genuine smiles and offers to help them out. The front desk clerk, Maryanne, was very friendly and warm. The room was positively huge and ultra clean. The blackout curtains were the best I have ever seen, I was able to get the room almost pitch black even in the brightest sun. If you find yourself needing a place to stay in Richmond, this is it, look no further!

Lori_Gantz-Shelton, General Manager at BEST WESTERN PLUS Governor's Inn, responded to this review
Thank you so very much for taking the time out to leave your review on Trip Advisor for our hotel, Best Western Plus Governor's Inn, Richmond, Va. It was our pleasure to provide you with the absolute best in amenities, comfort, price, and cleanliness. In an effort to provide 100% Superior Customer Care, our Front Desk Team knows what it means to provide such a service to you and I am happy to hear that is exactly what MaryAnna accomplished. I will pass on your kind words to her as I know this will be much appreciated. We look forward to you returning to us in the future. Once again, thank you so much for leaving your review for us.

"Comfortable and Unique"

5
30/07/2016

The king size bed was so comfy. I love the castle like feel. The breakfast had a lot to choose from. The staff was very friendly and helpful. The pool is nice, just wish they had an indoor pool for rainy days. We will be staying here our next trip here.

Lori_Gantz-Shelton, General Manager at BEST WESTERN PLUS Governor's Inn, responded to this review
Thank you very much for taking the time out to leave your review on Trip Advisor for our hotel Best Western Plus Governors Inn, Richmond Va. I am very happy to hear that you liked your King Size Bed. We do receive a lot of compliments regarding our bedding. Our team works very hard to provide 100% Superior Customer Care and I am glad that great service was given to you during your stay. We hope that you will return again in the near future. Again, thank you for leaving your review for us.

"Nice Stay."

4
28/07/2016

Friendly and accommodating staff. Rooms were clean, but could benefit from a little decor update. Front desk honored my request to be in the back, on the end and away from the noise. Parking lot well lit and free!

Lori_Gantz-Shelton, General Manager at BEST WESTERN PLUS Governor's Inn, responded to this review
Thank you for taking the time to leave your review on Trip Advisor for our hotel, Best Western Plus Governors Inn, Richmond, Va. I am glad to see that my team was able to honor your requests to be in a quiet location of the hotel away from noise. Our team is committed to providing 100% Superior Customer Care to all of our guests. We hope to see you again in the near future. Again, thank you for leaving your review regarding our hotel.

"Clean but impersonal hotel"

3
25/07/2016

Greeted by friendly staff, this hotel is perfect for staying one night while travelling. It's kind of uninspiring, and mostly due to the location (on a turnpike). They've tried to make it more homely with planting etcetera which is great. They have a pool as well as a small gym with a few machines. The overall impression is that this is a CLEAN hotel with slightly tired looking rooms. We went for a nice dinner in Richmond for the evening, and with two toll stations to and from the city, it wasn't the most convenient place to stay if you wanted to go to Richmond. But ok if you're on your way south!

Lori_Gantz-Shelton, General Manager at BEST WESTERN PLUS Governor's Inn, responded to this review
Thank you so very much for taking the time to leave your review for our hotel Best Western Plus Governor's Inn, Richmond, Va. We are steady providing design updates to the look of our hotel so please come back and see us again in the future when we have completed all of our design updates. I am glad to see that you enjoyed your stay overall and we look forward to seeing you again in the future.

"enjoyed my stay"

4
23/07/2016

Just about what i expected. Best western is my franchise of choice when it comes to lodging and this one was great. Staff was good , room was clean. Its a little pricy for me but its worth it for the quility. I wish the pool was indoor and heated because it was a little cold for me and too much clorine burnt my eyes. But overall very nice i reccomend it

Lori_Gantz-Shelton, General Manager at BEST WESTERN PLUS Governor's Inn, responded to this review
Thank you so much for leaving your review for our hotel Best Western Plus Governor's Inn, Richmond, Va. I am glad to see that you are loyal to our Brand and even more happy that you chose to stay with us and enjoyed your stay. Sorry to hear about the Chlorine burning your eyes, I will pass this on to the Maintenance Engineer so that he makes sure he constantly checks the levels to ensure that they are not too strong. Again, thank you for leaving your feedback and we hope to see you again in the future.

"Great Stay"

5
21/07/2016

The room was clean and the staff were friendly. We were in the back building which did not have an elevator. This was not an issue for us. Only down was the internet was spotty. I would definitely stay at this Best Western again though.

Lori_Gantz-Shelton, General Manager at BEST WESTERN PLUS Governor's Inn, responded to this review
Thank you for taking the time to leave us your review of our hotel, Best Western Plus Governor's Inn, Richmond, Va. I apologize that our other building does not have an elevator in it as this building was built first and when it was built, they did not require businesses to put in elevators. Which now we are seeing is a much needed item for our guests. I apologize that you also had issues with our Internet as well. We look forward to seeing you again in the future.

"Great hotel !!"

5
21/07/2016

We were recently in the area for a lacrosse tournament. The hotel is in a great location for being able to get to the fields, and a short distance from the Short Pump shopping area. The room was spacious and very clean. My daughter and I had one of the best night sleeps. The mattress were perfect. We had a good size fridge & microwave in the room. I was impressed that all of the hotels outside doors needed a keycard at all times to enter. Many hotels I have stayed in only require a keycard after 9pm. The breakfast was top notch, there was something for everyone from bacon to waffles, to yogurt and fresh fruit. The staff kept the food filled, and the room spotless. There is an outside pool, but we didn't get a chance to use it, it looked very clean & inviting. We are definitely on planning on staying here next June & July for another tournament. I almost don't want to tell everyone about this gem of a hotel for fear everyone will want to stay here. Great experience, can't wait to come back.

Lori_Gantz-Shelton, General Manager at BEST WESTERN PLUS Governor's Inn, responded to this review
Thank you for taking the time to leave your review on Trip Advisor for our hotel, Best Western Plus Governors Inn, Richmond, Va. It is always a pleasure to get feedback from our guests whether positive or not so positive so that we may use it as training tools to help our hotel succeed. I am happy to see the numerous things you liked about our hotel. We strive hard to provide 100% Superior Customer Service to each one of our guests. We can't wait to have you back to our hotel in the near future. Again, thank you so much for leaving your review.

"Awesome stay"

5
14/07/2016

Cannot complain about anything, very large clean room, amazing castle decor, great value for the price, we we're only stopping for the night on our way home from Florida, which we had more time to enjoy the stay, free breakfast was excellent

Lori_Gantz-Shelton, General Manager at BEST WESTERN PLUS Governor's Inn, responded to this review
Thank you so very much for taking the time to leave your feedback on Trip Advisor for our hotel, Best Western Plus Governor's Inn, Richmond, Va. I am very happy to hear that you enjoyed your stay with us. It is always a pleasure to receive feedback from our guests regarding their stay with us. We use all feedback whether positive or negative as a training tool for my Employees. Our team is very committed to providing 100% Superior Customer Care to all of our guests. So on behalf of my Team and I, thank you again and we hope to see you again in the future.

"Elegant buildings and landscaping but- - - -"

4
12/07/2016

They have a sign out on the main road but there's a car "pool" wash that hides the building and the area look like a dump till you turn into the driveway then you're looking at Williamsburg Governor's palace type buildings! I paid over $100 for the room. It was big but still the A/C was on same side as beds (not on side with desk and Tv. So--we slept with cold air blowing on our faces/heads all night! The breakfast was OK but nothing special. The bathroom had the sink outside the bathroom and we didn't appreciate that as we like privacy when brushing teeth and doing personal things (our 9yr old granddaughter traveled with us) I think for that money and all the fancy building/grounds they should have a complete bathroom and A/c that doesn't blow on your head all night!

Lori_Gantz-Shelton, General Manager at BEST WESTERN PLUS Governor's Inn, responded to this review
Thank you for taking the time to leave your review on Trip Advisor for our hotel, Best Western Plus Governor's Inn, Richmond, Va. I am sorry to read that you were disappointed with numerous things regarding our hotel. Our location is a little hidden off of the road however, being off of the major road also has its advantages in the fact that you do not hear all the traffic from the road either. In the guest rooms, the layout of the rooms does have the air conditioning unit near the side of the beds so I am sorry that in this case it was a bother to you as our guest. We appreciate all your feedback and you taking out time in your day to provide it to us. We do hope you will return in the future and hopefully check into a room where the Air Conditioning unit is not on the side of the room where the beds are.

"had a very good time"

5
11/07/2016

To me this is a great place to stay. It was secluded. It had everything you would want in a hotel. My room was spacious and clean. In the entrance coming to the Hotel, it had a car wash. I dropped my car off to have it detailed and went back to the hotel. They called me when it was ready for pick-up. If I were to come back to Richmond, Va. I would stay at this Hotel.

Lori_Gantz-Shelton, General Manager at BEST WESTERN PLUS Governor's Inn, responded to this review
Thank you so much for leaving your review on Trip Advisor for our hotel, Best Western Plus Governor's Inn, Richmond, Va. I am so pleased to hear that you really enjoyed our hotel. We receive a lot of good response such as yours about being secluded and also in an area where there is a lot to do. The car wash was an added bonus for you I see, that worked out well. Again, thank you so much for leaving your review and we hope to see you again in the future.

"Nice clean rooms"

5
01/07/2016

Great hotel with clean big rooms and comfy beds. I was only there a short overnight for a business trip with my husband but the breakfast was perfect too. The hotel was very interesting looking on the outside as well.

Lori_Gantz-Shelton, General Manager at BEST WESTERN PLUS Governor's Inn, responded to this review
Thank you very much for taking the time out of your day to leave your review on Trip Advisor for our hotel, Best Western Plus Governor's Inn, Richmond, Va. I am so happy to hear that you loved our hotel. Our hotel is very unique in its design and we receive a lot of compliments on it. Our team strives very hard to make sure that we are providing 100% Superior Customer Care to all of our guests, every time. Thank you for noticing the hard work my team puts forth in to making our hotel a success. We look forward to seeing you again in the future. Again, thank you so very much for leaving your review for us.

"Neat place"

4
30/06/2016

Over night stop on the way north. Such a cool hotel! My kids loved staying in a "Castle"! Rooms were clean and breakfast was excellent. I do wish they served bacon. This a non-smoking facility. Thumbs up for that! It's a bit hard to find the entrance and is located behind the Car Pool car wash. Look for that and you will find you turn. You have to go to the back of the lot to find the lobby. There are signs. The pool opens and closes at 9am and 9pm. I arrived there two minutes too late but It looks like a nice pool. There is a gym that also closes at 9 and opens at 6:30. No food or drinks are allowed. Really? No water bottle for running on the treadmill?

Lori_Gantz-Shelton, General Manager at BEST WESTERN PLUS Governor's Inn, responded to this review
Thank you very much for taking the time out of your day to leave your review on Trip Advisor for our hotel, Best Western Plus Governor's Inn, Richmond, Va. I am so happy to hear that you loved our hotel. Our hotel is very unique in its design and we receive a lot of compliments on it. Our hotel serves bacon on our Breakfast Bar in the mornings, however we rotate the food items so that our guests are not eating the same thing every day. I am sorry you had a little difficulty in locating the Lobby area, if you have not been here before, I can see how that may be confusing, in the fact that we have 2 buildings. Maybe next time when you come visit with us, you will be able to enjoy the pool. Our team strives very hard to make sure that we are providing 100% Superior Customer Care to all of our guests, every time. Thank you for noticing the hard work my team puts forth in to making our hotel a success. We look forward to seeing you again in the future. Again, thank you so very much for leaving your review for us.

"Returning clients"

5
29/06/2016

Quite happy with our stay, we no longer look for another hotel when we are in the jRichmond area, we specifically go to the Best western Governors Inn. There is never a debate about this, we just make reservations and go. we like this hotel very much and it says a lot, when we dont' even look around for another anymore, saves time and money. Staff are pleasant, and happy to serve us. Happy to inform us of any upcoming events, not only in the hotel, but in the Richmond area as well. Quite happy

Lori_Gantz-Shelton, General Manager at BEST WESTERN PLUS Governor's Inn, responded to this review
Thank you very much for taking the time out of your day to leave your review on Trip Advisor for our hotel, Best Western Plus Governor's Inn, Richmond, Va. I am so happy to hear that you loved our hotel. Our hotel is very unique in its design and we receive a lot of compliments on it. Our team strives very hard to make sure that we are providing 100% Superior Customer Care to all of our guests, every time. Thank you for noticing the hard work my team puts forth in to making our hotel a success. We look forward to seeing you again in the future. Again, thank you so very much for leaving your review for us.

"Very pleased, will stay again"

4
28/06/2016

Was not sure what I was getting when I Pricelined this, but my expectations were exceeded. Staff was very helpful. Hotel has a lot of character. Needs updating but everything was clean. Breakfast was good. Yes there's a trailer park behind it but i never felt unsafe or anything. This was very convenient for us for a lacrosse tournament at River City Sportsplex, would stay again. Convenient to everything you need (restaurants, supermarkets, etc).

Lori_Gantz-Shelton, General Manager at BEST WESTERN PLUS Governor's Inn, responded to this review
Thank you very much for leaving your review on Trip Advisor for our hotel, Best Western Plus Governor's Inn, Richmond, Va. It was a pleasure having you stay with us for your event. I agree that our hotel has a lot of character. The architect who built this hotel really knew the look he was going for and has delighted our guests as they have visited with us. We are in the planning process now for more renovations to come in the near future to enhance the renovations that we have already completed in 2015. Thank you so much for leaving your review for us and we hope to see you again in the future.

"Our Stay"

4
27/06/2016

I love the fortress / castle appearance of this hotel. The staff was courteous and helpful, but they need to work on getting people away from the windows next to the stairs on the 2nd floor. There was too much loud chatter that disturbed our evening.

Lori_Gantz-Shelton, General Manager at BEST WESTERN PLUS Governor's Inn, responded to this review
Thank you so very much for taking the time to leave us your review on Trip Advisor regarding our hotel, Best Western Plus Governor's Inn, Richmond, Va. I am so happy to hear that you love the appearance of our hotel. Our hotel is very unique in appearance and we receive a lot of positive feedback alone from that. I am so sorry to hear however that you was disturbed from enjoying your evening due to noise of people outside talking loud. Please feel free anytime there is an issue while staying with us to contact the Front Desk so that we may take care of this issue for you. I have employees that would be more than willing to assist with any issue that arises during your stay. Again, my sincere apologies regarding that issue. I hope that this will not deter you from staying with us in the future. I want to thank you again for leaving your review and bringing this issue to my attention.

"Good hotel; will stay again"

4
27/06/2016

i've stayed here before. it's well kept and the bed is so comfortable. express check-in makes things easy. there are lots of restaurants on Midlothian Turnpike such as Carrabas, Olive Garden, other fast food places too

Lori_Gantz-Shelton, General Manager at BEST WESTERN PLUS Governor's Inn, responded to this review
Thank you for taking the time to leave us your review on Trip Advisor regarding our hotel, Best Western Plus Governor's Inn, Richmond, Va. I am really happy to see that you enjoyed your stay with us so much that you returned for another visit. Thank you so much for that, we really appreciate your business and being a valuable Best Western guest. We are located in the right spot so that you are able to get to local restaurants and other attractions in the area, we are very fortunate in our hotel's location. Again, thank you so very much for leaving us your review and please return to us in the future.

"nice stay"

4
25/06/2016

the hotel staff were very kind. The rooms were nice size. We had an accessible room that worked, except the bathroom door was very awkward and hard to manage. The beds themselves were comfortable, but the pillows were terrible.

Lori_Gantz-Shelton, General Manager at BEST WESTERN PLUS Governor's Inn, responded to this review
Thank you for taking the time to leave your feedback on Trip Advisor for our hotel, Best Western Plus Governor's Inn, Richmond, Va. I am so happy to hear that my team was very kind to you during your stay with us. The team works very hard to provide 100% Superior Customer Care to all of our guests. I am sorry to hear that you had trouble with the bathroom door in the fact that it was awkward and hard to manage. This is a first for our guest not liking our pillows, I apologize that they were not to your Satisfaction. We use all feedback whether positive or negative for training purposes and we thank you so much for leaving us your review. We look forward to seeing you again in the future.

"great customer service"

4
23/06/2016

We had a 2 night reservation and on the first night we had a late start, stuck in traffic, and multiple stops on our way to Virginia. I called to see how late we could check in and we were told midnight. We knew we would not make it there in time so I explained what was going on and they told us to check in anytime. We arrived a little after 1:30am and the desk clerk was super nice. She also grabbed a pack n play for my 1 year old to sleep in. The room was clean and the breakfast was self serve but had a waffle maker, lots of muffins, breads, etc to pick from, along with hot foods like eggs, sausage, and french toast. The standard late check out at 12pm also helped as we had late nights visiting family in the area. The hotel was clean in the other parts. unfortunately we did not get a chance to use the outdoor pool as we forgot the bathing suits.

Lori_Gantz-Shelton, General Manager at BEST WESTERN PLUS Governor's Inn, responded to this review
Thank you very much for taking the time out to leave your review on Trip Advisor for our hotel, Best Western Plus Governor's Inn, Richmond, Va. I am so sorry to hear that you had a late start to your travels and all of the headache of traffic, however I am so glad that you was able to make it to us. I am glad that my team was able to accommodate you during such early morning hours and able to grab that pack and play for your little one. I have a great team here and they believe in 100% Superior Customer Care. We hope that you will be able to return to us in the future especially if you can stay longer and enjoy the pool and the other amenities that we offer here at the hotel. Again, thank you for leaving your review and we appreciate you staying with us.

"Highly impressed"

4
22/06/2016

Our daughter will be attending VCU (which is about 8 miles from this hotel) so I wanted to have a hotel or two that I knew would meet our expectations that we could stay in during her college years. After reading such great reviews and seeing that their price was so reasonable, I decided to try Best Western Plus Governor's Inn in Richmond during my daughter's orientation. Admittedly, it is not close to downtown or the college but is not a bad drive and the savings over downtown prices make it worth the drive. There are a ton of places to eat around this hotel--anything from Olive Garden to Cook Out and Panera. Food stores and places like Petco and Hobbytown USA are also around. It is set back from the road a bit. It has a car wash in front of it, a restaurant that could use an update beside it and a trailer park behind trees behind it, but that's pretty much par for the course for hotels in this city and there are plenty of really nice shopping areas and even neighborhoods near it. I felt completely safe driving to it and staying it while along with my two other daughters. The grounds of the Best Western itself were very nice. They have an outdoor pool that my kids loved since it was 95 degrees outside. The pool is small so I can see it being crowded on a weekend perhaps and, unfortunately, a rundown wooden fence separates the carwash and the the pool area, but they have lovely potted plants, new tables and chairs and again, on a hot day in the city, just having a pool is a plus. It was super quiet during the week and my girls adored using it to cool off. There are two buildings for this hotel. One is the main hotel that has the lobby and offers the breakfast dining room and the rooms, although they use to allow smoking, no longer do and they are all nicely renovated. The second building is smaller and some rooms are right on the pool deck level so you could have pool chairs up against your window but the rooms are super neat looking with brick and stone walls and wood on the ceiling. You have to go across a small parking lot and into the second building and through that one to get to the pool. Like wise, if you stay in the second building/pool building, you'll have to cross the parking lot and go through the main hotel to get to breakfast. The first room we checked into in the main hotel--#212--smelled like smoke. I was not sure if it was residual from the previous years of allowing smoking or if someone using the room before us had lit up. I went right down to the front desk and they were extremely apologetic and immediately moved us to room #321 which was perfection. It smelled fresh and clean, was spotless and yes, I even took off the six layers of comforters, sheets, mattress pads and the zippered bag to look at the mattress and boxspring and they were pristine white and perfect. We have paid twice as much (or more!) for rooms half as clean. A mini frige and freezer, microwave and coffee pot were nice to have and a large flat screen tv was great for late night viewing. A comfy chair and large desk (and free wifi), a sink vanity in the room and another counter, toilet and bathtub with shower inside the bathroom completes the room. A FREE hot breakfast is available 7 days a week and is simply incredible. I have never had a free spread like that at a hotel. It was HUGE and had something for everyone. Dairy free and gluten free options are even available upon request. I highly suggest having breakfast there. The staff was working hard and came out every other minute to refresh supplies and wipe counters and tables. A lovely dining room with a fireplace and large screen tv playing the news made for a very enjoyable start to our day. Lots of brick, archways, and metal gives even the main hotel a very cool castle like feel that I really enjoyed--it was a refreshing break away from the traditional hotel feel. The staff were all incredible, super nice and always smiling. My daughters did not want to leave and my ten-year-old even teared up when we checked out. What you get for the price can not be beat and we will definitely be returning during our college visits for our oldest daughter.

Lori_Gantz-Shelton, General Manager at BEST WESTERN PLUS Governor's Inn, responded to this review
Thank you very much for leaving your feedback on Trip Advisor for our hotel, Best Western Plus Governor's Inn, Richmond, Va. First of all, Congratulations on your Daughter attending college at VCU. VCU is a great college and well known to our Richmond Area. I certainly am sorry to hear about the first room you checked into smelling of smoke. We are a Non-Smoking hotel and have been now for a couple of years. Unfortunately, we do have guests that violate this policy and smoke in the rooms and we do charge a fee for smoking in our non-smoking rooms. I am glad that we were able to switch your room and the second room you checked into was much better for you and your daughters. I will look for you and your Daughters when you check into our hotel when you are here visiting with your Oldest Daughter that is at VCU. Again, thank you for leaving your review and we will see you again in the future.

"Friendly and Helpful -"Penny""

4
22/06/2016

Penny is very friendly and cheerful. She does a fantastic job of making you feel welcome in the breakfast room. I would stay again because the rooms are quiet, peaceful, and accommodating staff. I recommend this hotel location to other travelers.

Lori_Gantz-Shelton, General Manager at BEST WESTERN PLUS Governor's Inn, responded to this review
Thank you for taking the time to leave your review on Trip Advisor for our hotel, Best Western Plus Governor's Inn, Richmond, Va. I am so happy that you received great service from Penny in our Breakfast Area. Penny is such a great asset to our team and we are so lucky to have her. I am glad that our hotel was able to accommodate you with clean and comfortable rooms. The peace and quiet of the hotel is always important to guests after a long day of traveling. Again, thank you for leaving your review for us and we look forward to seeing you again in the future.

"Great week stay"

4
21/06/2016

We were first in the building with no elevator but they switched us over since it was me my mom and three boys ages 4,2 and 10 months. The stairs were just too dangerous for them. The rooms were great! Service always with a smile! The ladies at the breakfast were a delight to talk to and served above and beyond! Also the cleaning service ladies were awesome as well as one young man helped us move between rooms.

Lori_Gantz-Shelton, General Manager at BEST WESTERN PLUS Governor's Inn, responded to this review
Thank you very much for taking the time out of your day to leave your review on Trip Advisor for our hotel, Best Western Plus, Governor's Inn, Richmond, Va. I am so sorry to hear that you were located in the 2nd building where the stairs are located. I know how hard it must of been to manage getting luggage upstairs as well as little ones. I sincerely apologize about that. For future reservations, please request the main building with the elevator to the Guest Service Representative making your reservations so that we can try to accommodate you better. We are in our busy season so we do fill up pretty quickly and sometimes the second building, second floor may be all we have left however, we try to accommodate all requests first as we do not assign room numbers until the day of arrival. I am happy to know that one of my team members was able to help you move your items so at least that could be a little bit easier on you. Again, thank you for leaving your review and we hope to see you again in the future.

"quality of stay"

5
21/06/2016

clean, comfortable, good location, breakfast was not elaborate but you will get your carbs and save from going out to buy one. i would definitely stay here again and the price was way under the other hotels in the area

Lori_Gantz-Shelton, General Manager at BEST WESTERN PLUS Governor's Inn, responded to this review
Thank you for taking the time out to leave your review on Trip Advisor for our hotel, Best Western Plus Governor's Inn, Richmond, Va. I am happy to hear that our hotel was a good location for your accommodation needs as well as it being clean and comfortable for you. We strive hard every day to make sure that we are providing 100% Superior Customer Care to all of our guests and that includes a clean and comfortable room for you. Again, thank you for leaving your review and we will see you again in the future.

"Great Experience"

5
21/06/2016

We used this hotel 3 years ago for our daughter's wedding. They graciously allowed us to use a room for a family gathering so we came back. This time the breakfast room attendant, Penny, was friendly, efficient and truly cared about what she was doing. It was the best experience we've ever had in a hotel that served breakfast. Room was very spacious and quiet.

Lori_Gantz-Shelton, General Manager at BEST WESTERN PLUS Governor's Inn, responded to this review
I wanted to take the time to thank you so very much for leaving your review on Trip Advisor for our hotel, Best Western Plus Governor's Inn, Richmond, Va. I want to first start by thanking you for returning to our hotel for another visit. I am glad that you were able to be taken care of by Penny, our valuable Breakfast Attendant. She is such an asset to our Company and to our guests. Penny really makes Breakfast feel like you are at home with family. Thank you again for your review and we hope that you will return again in the future.

"A great place to stay!"

5
20/06/2016

After a really bad experience with Days Inn down the street, Best Western was a warm welcoming light at the end of the tunnel. The staff, Damien and Tina, was phenomenal!! Extremely warm and sympathetic to our earlier experience, and the fact we had driven 159 miles, they ensured us as soon as there was a cancellation for the evening they would let us know....which they did. The same could be said regarding each shift following Damien and Tina, they made you feel like you were family and they really cared. We checked into a nightmare on 6/17 at 7:30 PM, but before 11 PM, we were comfortably settled in one of the best stays I've had in Richmond. The room was fresh and clean, the linen was visually clean and had a fresh sent! The air quality in the room was fantastic! The breakfast experience was wonderful! The total opposite of what I experienced earlier. I would most definitely recommend the Best Western Plus Governor's Inn on Midlothian to friends, family, anybody. You can't go wrong.

"Great for the price and location!"

4
20/06/2016

Best Western Plus Govenor's Inn was a great stay for the price and location in Richmond, VA. The breakfast varied during the week and was delicious, hot, and the staff are extremely helpful! Rooms were clean, air conditioning was perfect.

"One of best Plus Best Westerns"

5
19/06/2016

The property is well groomed. Staff and rooms are very well maintained. As a professional road warrior believe me I know the difference between saying what your hotel provides and providing it. This place does!.

Lori_Gantz-Shelton, General Manager at BEST WESTERN PLUS Governor's Inn, responded to this review
Thank you for taking the time to leave your review on Trip Advisor for our hotel, Best Western Plus Governor's Inn, Richmond, Va. It is always a pleasure to get reviews from our guests whether they are positive or negative in nature as we use them as training tools for our team. I am happy to see that your stay with us was a positive one. I appreciate the feedback regarding my team and how well the property is maintained. it is a team effort and an ongoing process. I hope that we have many more return visits from you. Again, thank you for your review and we look forward to seeing you again in the future.

"Great stay"

5
15/06/2016

We really liked this hotel and plan on staying here whenever we visit our family in Richmond, Va. The hotel was clean and staff were very pleasant and polite. The room was clean. Check in and check out was quick and hassle free. The hallways were free of noise. Will have to try the free breakfast and the pool the next time we stay.

Lori_Gantz-Shelton, General Manager at BEST WESTERN PLUS Governor's Inn, responded to this review
Thank you very much for taking the time out to leave your review on Trip Advisor for our hotel, Best Western Plus Governor's Inn, Richmond, Va. Our team works really hard at providing 100% Superior Customer Care as well as clean and comfortable rooms. I am so sorry to hear that you were not able to try out our Breakfast or the Pool on this trip but yes there is always next time. We appreciate your feedback as all feedback is used for training purposes whether positive or negative. Again, thank you so very much for leaving your review for our hotel. We will see you again in the future.

"Great Service"

5
13/06/2016

The staff was excellent and the breakfast was awesome! The rooms were nice and clean. Anything that we asked for was provided in minutes, It was located around a lot of shopping areas and restaurants which was a plus!

Lori_Gantz-Shelton, General Manager at BEST WESTERN PLUS Governor's Inn, responded to this review
Thank you so very much for leaving your review for our hotel, Best Western Plus Governor's Inn, Richmond, Va. I am happy to hear that you were provided 100% Superior Customer Care and that my Housekeeping team provided a clean and comfortable room for you. We are very fortunate that our hotel surrounds many things to do such as Shopping and also many nearby Restaurants. We hope that you will return to us again in the near future. Thank you again for leaving your review for our hotel, it really means a lot to us.

"great hotel"

5
11/06/2016

I have stayed at this hotel many nights and will continue to do so, they make everything so easy from check in to check out and its always a pleasant quite stay whenever I stay here and always at a great priced.

Lori_Gantz-Shelton, General Manager at BEST WESTERN PLUS Governor's Inn, responded to this review
I want to thank you for being a loyal guest of our hotel, Best Western Plus Governor's Inn, Richmond, Va. as well as taking the time out to leave your review for us. We appreciate your business and if you need anything at all during your stay please do not hesitate to contact any member of the team as well as myself. Again, thank you so very much for leaving your review for us, it means a lot. We look forward to seeing you again in the near future.

"Stopover in Richmond, VA"

5
10/06/2016

The location is ideal if visiting Richmond; close and easy to drive too. The staff is friendly and very helpful, especially Damien and Ya El and Penny; they made our stay memorable. The accommodations are modern with an activity room to work out and a swimming pool to take a relaxing plunge at the end of the day. Best of all if free breakfast. Would highly recommend this motel as a stopover if you're traveling through or visiting the city.

Lori_Gantz-Shelton, General Manager at BEST WESTERN PLUS Governor's Inn, responded to this review
Thank you so very much for leaving your review on Trip Advisor for our hotel, Best Western Plus Governor's Inn, Richmond, Va. I am so very happy to hear that you enjoyed your stay with us and that my team provided you with 100% Superior Customer Care. I am glad that you were able to enjoy the hotel's amenities such as the Exercise Room, Swimming Pool, and Breakfast. I have some great team members and I am happy that you were able to meet a few of them, Damien, Ya'el and Penny are all assets to our team. We look forward to seeing you again in the future and thank you for recommending our hotel to others. Again, thank you for leaving your review for us.

"Great hotel, great value"

5
08/06/2016

We were in Richmond to visit friends and sightsee for a weekend. The hotel was a great location for our stay. The rooms are large, comfortable, and nice décor. The beds were comfortable and the bathroom a very nice size with an awesome shower. We would definitely stay here again and highly recommend.

Lori_Gantz-Shelton, General Manager at BEST WESTERN PLUS Governor's Inn, responded to this review
Thank you so very much for leaving your review on Trip Advisor for our hotel, Best Western Plus Governor's Inn, Richmond, Va. I am so glad to see that you had an enjoyable weekend with us with being able to visit your friends and do some sight seeing. Our team works really hard at providing 100% Superior Customer Service, every guest, every time. We appreciate your review and the fact that you will highly recommend us to others. We look forward to seeing you again in the future. Again, thank you for leaving your review for our hotel, we greatly appreciate it.

"Nice place...easy to get to."

5
05/06/2016

Great rooms but the best was the breakfast. I usually skip breakfast as it it usually very poor. I am glad that I got up for this one. Waffles, fresh fruit, cereal, eggs, hashbrowns. Nice pool and plenty of parking.

Lori_Gantz-Shelton, General Manager at BEST WESTERN PLUS Governor's Inn, responded to this review
Thank you very much for leaving your review on Trip Advisor for our hotel, Best Western Plus Governor's Inn, Richmond, Va. I am so glad to hear that you enjoyed your stay with us. We have made many improvements to our Breakfast recently and I am glad to see that it is being recognized and appreciated. I think all of our guests look forward to our pool opening Memorial Day weekend and we work hard to get it ready for our guests. Again, we thank you for your review and we appreciate you staying with us.

"Stinky Room"

3
05/06/2016

We were paying for 5 rooms for a wedding party. Our room with the king size bed had a bad smell in the room. They gave us another room on the same floor and it smelled better, but it didn't have a king size bed. At check-out I only got a $10 discount on that room. I think it should have been much more than that or even free, because we didn't get a room with a king size bed, which I reserved months ago.

Lori_Gantz-Shelton, General Manager at BEST WESTERN PLUS Governor's Inn, responded to this review
Thank you for leaving your review on Trip Advisor for our hotel, Best Western Plus Governor's Inn, Richmond, Va. I am happy to see that you booked your Wedding Party here with our hotel. I am so sorry to hear that one of your rooms had an odor in it. I am glad that we were able to move you but unfortunately it was not the room type you wanted. The Front Desk was able to give you a discount for the inconvenience of not having the room type you wanted, I am sorry it was not as much as you were looking for. Again, thank you for leaving your review.

"Bob H."

5
04/06/2016

We were here for a surprise birthday present for my aunt on her ninety celebration. This location is always an enjoyable stay because of the warm, fresh and super selection breakfast as well as clean and workable Exercise Room. The ladies and gentlemen at the Front Desk were always friendly with a positive attitude and most informative Thank you.

Lori_Gantz-Shelton, General Manager at BEST WESTERN PLUS Governor's Inn, responded to this review
Thank you so much for leaving your review on Trip Advisor for our hotel, Best Western Plus Governor's Inn, Richmond, Va. What a nice event to be in town for, I hope everything went well for your Aunt's 90th Birthday Surprise. We appreciate you staying with us. I am most happy to hear that you received Superior Customer Care from the Front Desk Team. The Front Desk Team always does their best to provide this Superior Service and I am very lucky to have them on my team. I am glad that you was able to enjoy the Hotel's amenities such as Breakfast and Exercise Room. We have worked really hard to increase the quality of our Breakfast items and I am happy to see that our hard work is paying off. Again, thank you for leaving your review. We look forward to seeing you again in the future.

"Call ahead !!!"

2
04/06/2016

I would suggest to call ahead and make sure there is no party guests on the day of your reservation. There was a wedding party the day we arrived and we were placed on the same floor. These people were rowdy and noise, yes we did complain to the front desk and just ended up calling the cops on the other guests. The cops had to come twice. If you need to relax you might better considering calling ahead and just check with the front desk.

Lori_Gantz-Shelton, General Manager at BEST WESTERN PLUS Governor's Inn, responded to this review
Thank you for taking the time to leave your review on Trip Advisor for our hotel, Best Western Plus Governor's Inn, Richmond, Va. I do want to apologize that you had to encounter some guests that did not have appropriate consideration for others during your stay. At the hotel, we book all types of events and groups and unfortunately can not control the behavior of the guests, we can only ask them to quiet down and then when that does not work, we do contact our local authorities to come and rectify the situation for us once all attempts from us have been exhausted. My team does take every step necessary to ensure the comfort and quality of all of our guests is up to the Best Western Standards. I am sorry that this was not the case during your stay. Again, thank you for leaving us your review. We hope that this will not deter you from staying with us again in the future.

"Great staff!"

5
31/05/2016

Took a school trip here with 36 students for 3 nights. Adorna and the staff were extremely helpful and courteous. Students were happy with rooms, which were clean and well-maintained. (one of my pet peeves is shower water pressure, but these showers were great) Breakfast was adequate for a free continental breakfast. The only weird thing is the layout, with separate buildings for different rooms. Our block of rooms was in a different building than the main one that had the dining hall and main lobby. But otherwise, a great hotel with a better staff, and we'll be back if we take another trip in that area!

Lori_Gantz-Shelton, General Manager at BEST WESTERN PLUS Governor's Inn, responded to this review
Thank you for taking the time to leave your review on Trip Advisor for our hotel Best Western Plus Governor's Inn, Richmond, Va. I am glad that Adorna and the rest of my team accommodated your group with 100% Superior Customer Care. We were very happy to have your group stay with us. I am sorry that our hotel is made up of the two different buildings. When the building that you stayed in was built, the architect had no plans of building another building, however when the business was prospering and selling out every night, he decided to add on another building to help prosper the business even more. So, that is kind of the story behind why there is 2 buildings and it is split up the way it is. I do apologize that this was an inconvenience to you and your group having to travel to this building for breakfast or the main lobby. Again, thank you for your business and we hope to see you again in the future.

"Governors Inn"

4
25/05/2016

Excellent value and a very positive overall experience. The staff were very outgoing and positive. The room was comfortable and clean. The bathroom was also clean, with a good shower. The location was very co9nvenient for our needs, and to get anywhere around the Richmond area.

Lori_Gantz-Shelton, General Manager at BEST WESTERN PLUS Governor's Inn, responded to this review
Thank you very much for taking the time to leave us your review on Trip Advisor regarding your recent stay with us at the Best Western Plus Governor's Inn, Richmond, Va. I am so glad your stay with us was a positive one. My team is the best and great at proving 100% Superior Customer Service. The Housekeeping team works very hard at providing clean and comfortable rooms for our guests each and every time. Thank you for staying with us and we look forward to seeing you again in the future. Again, thank you for leaving your review for us.

"Super Friendly Staff & Nice Size Room"

4
24/05/2016

The staff are super friendly and willing to help any way they can. The room is a good size, not spectacular looking, but it is clean. It's also close to so much around and close to highway. Would definitely stay here again.

Lori_Gantz-Shelton, General Manager at BEST WESTERN PLUS Governor's Inn, responded to this review
Thank you for taking the time to leave your review on Trip Advisor for our hotel, Best Western Plus Governor's Inn, Richmond, Va. I am glad that my team provided you with 100% Superior Customer Service. Our hotel is very unique in its own right and yes our rooms are larger than most rooms that you would see in other hotels. Our easy access to everything that you may want to do in town is always a plus and the peace you receive at night when trying to rest is the best because we do sit so far back off of the road. Thank you for noticing these things and for staying with us. We look forward to seeing you again in the near future.

"Easy Access"

3
21/05/2016

We got a room for a week, for my birthday. The room was large, apparently not the norm. I didn't like that we couldn't open the windows because they don't have screens for them, and the ac is loud. But, we bought screen and masking tape and fixed that. The folks were very nice at check in. We were able to get around easily from here. All in all I enjoyed my stay here.

Lori_Gantz-Shelton, General Manager at BEST WESTERN PLUS Governor's Inn, responded to this review
Thank you for taking the time to leave your review on Trip Advisor for our hotel, Best Western Plus Governor's Inn, Richmond, Va. I am sorry that you didn't like the fact that you couldn't open the windows because they did not have screens in them. I am really not sure when they built this hotel why they did not put screens on the windows so I can not answer that for you. However, I am glad to know that you enjoyed your stay with us overall. Again, thank you for leaving your review for our hotel. We hope to see you again in the future.

"Nicely done in colonial architecture"

5
20/05/2016

About ten miles sw of Richmond with very quick and easy access to White House and Museum of Confederacy, Tredegar Iron Works, Canal boat ride, St Johns Church and its very informative "Patrick Henry" rendition, wonderful VMFA, and eastern battlefields. Very nice staff, nice breakfast, very clean and attractive room,lobby,breakfast room, etc.

Lori_Gantz-Shelton, General Manager at BEST WESTERN PLUS Governor's Inn, responded to this review
Thank you for taking the time to leave your review on Trip Advisor for our hotel, Best Western Plus Governor's Inn, Richmond, Va. I am so glad to hear that you really enjoyed our hotel as well as the many sites that our beautiful city has to offer. Our team is committed to providing 100% Customer Care to our guests as well as clean and comfortable rooms. Again, thank you for staying with us and we look forward to seeing you again in the near future.

"Road Trip "

5
17/05/2016

Enjoyed our two night stay at this hotel. Great location. Close to downtown Richmond, historical attractions and restaurants. The hotel had a look of a bygone era. The rooms were very comfortable. Would stay at this hotel again. Loved the hot breakfasts.

Lori_Gantz-Shelton, General Manager at BEST WESTERN PLUS Governor's Inn, responded to this review
Thank you so very much for leaving your review on Trip Advisor for our hotel, Best Western Plus Governor's Inn, Richmond, Va. I am glad to see that our location suited all of your accommodation needs as well as being close to various attractions and restaurants in the area. We take pride in our hotel and our team is dedicated to providing every guest, every time with 100% Superior Customer Care. Again, thank you for leaving your review and we look forward to seeing you again in the future.

"great stay"

4
17/05/2016

Reserved wheel chair accessible room for my son and I. He is ongoing patient at Richmond VA Hospital. Reservation made easily by phone. Room was large and very well appointed, with fridge, microwave & coffee maker. Able to park conveniently to watch our vehicle. Well lit, secluded parking lot. Hotel staff extremely accomodating. They gave us large list of restaurants in area. Had pizza delivered directly to room, thanks to their recommendation. This hotel also offers a large discount to guests staying there if using the VA Hospital. This was our second stay here. Breakfast was good. Staff kept it well stocked. Coffee available in lobby. Would definitely stay there again. Good job Best Western.

Lori_Gantz-Shelton, General Manager at BEST WESTERN PLUS Governor's Inn, responded to this review
Thank you for taking the time to leave your review on Trip Advisor for our hotel, Best Western Plus Governor's Inn, Richmond, Va. I am so happy that we were able to accommodate you and your son. I hope that all of his doctor's appointments at the Hospital are going well. My team is an excellent group of individuals that believe in providing 100% Superior Customer Care. There is nothing like getting food delivered to your room after such a long stressful day so I am glad that the team was able to assist you with that as well. Again, thank you for leaving us your review and I hope to see you again in the near future.

"Great hotel near Richmond"

4
16/05/2016

Booking late for a graduation in Lynchburg brought me to The Governors Inn. I had to fly into Richmond and find an easy access to the route to Lynchburg. Governors Inn was a good choice. It's off the main road and the building is surrounded by beautiful brickwork. Ya'El greeted us at the front desk. She was very nice and made us feel right at home! Our room was clean and comfortable. The breakfast, which was included, was plentiful with hot and cold choices. The price was right too! There are many stores and restaurants in the area for dining and necessities.

Lori_Gantz-Shelton, General Manager at BEST WESTERN PLUS Governor's Inn, responded to this review
Thank you for leaving your review on Trip Advisor for our hotel Best Western Plus Governor's Inn, Richmond, Va. I am so happy that you really loved our hotel. Our hotel is very unique in appearance and our guests comment on its uniqueness. Also, I am glad to hear that you received Superior Customer Care from Ya'el. Ya'el is new here at the property but has come out of the gates swinging. The guests just love her. I hope that you will return to us in the future. Again, thank you for leaving your review for us.

"Completely recommended, charming buildings, and easy to navigate to."

5
13/05/2016

Absolutely fantastic! Chauna was a complete angel and went above and beyond customer service. Five stars all the way! The rooms are very clean and the hotel is quiet and away from the noise of traffic.

Lori_Gantz-Shelton, General Manager at BEST WESTERN PLUS Governor's Inn, responded to this review
Thank you for taking the time to leave a review on Trip Advisor for our hotel, Best Western Plus Governor's Inn, Richmond, Va. I am happy to hear that Chauna provided you with Superior Customer Care. She is one of my best and receives many compliments on her outgoing nature. The Housekeeping team does a fantastic job of making sure the rooms are clean and comfortable for our guests and we have received many cleanliness awards from our Quality Assurance Inspector for the great job that they do. I hope that you will return to us in the future. Again thank you so very much for leaving your review and we hope to see you again in the future.

"Ain't Broken Don't Fix it"

5
06/05/2016

This property fits hand in glove for what I look for in a overnight stay or an extended stay. Easy to find BUt far enough off the main road to have a quiet peaceful atmosphere. The staff is always helpful and professional, The rooms comfortable and inviting. I traveled over 100 nights last year and every time I came to Richmond this is where I stayed. Close to shopping and restaurants pool breakfast Wi-Fi ;every time I'm stay I know good Lord willing I'm coming back. It just clicks and like my Grand Dad always told me "if it ani't broke don't fix it!" This motel offer true value for you hard earned money.

Lori_Gantz-Shelton, General Manager at BEST WESTERN PLUS Governor's Inn, responded to this review
Thank you for taking the time to leave us your review on Trip Advisor. I am always so humbled to hear what our guests have to say about our hotel. My team works very hard to provide every guest, every time with Superior Customer Service. I am so happy to hear that this was the case once again with your stay with us. I want to thank you for being loyal, not only to our Hotel but to our Brand. I hope that you are a Best Western Rewards Member and earning your points, if not please make sure you sign up. Again, thank you for taking the time to leave your review for us and we will see you again in the near future.

"Richmond Castle"

5
03/05/2016

The architectural design reminds my Wife of castles. The staff is very friendly and Ms Penny keeps the breakfast room clean and well stocked. A delicious free breakfast and made to feel welcome.In this area twice a year and make a point of staying here. Easy to see why its a Plus.

Lori_Gantz-Shelton, General Manager at BEST WESTERN PLUS Governor's Inn, responded to this review
Thank you so much for leaving your review for our hotel, Best Western Plus Governors Inn located in Richmond, Va. Our hotel is very unique in its architecture and our guests love the warm castle like feel that our hotel gives them. I am glad that we were able to provide you with Superior Customer Care. Penny is a great asset to our team and we are very lucky to have her. I am glad you were able to meet her during your visit with us. We will look forward to seeing you again in the future. Please tell your wife that we appreciate her comments regarding our castle hotel.

"Nice stay for NASCAR"

4
29/04/2016

We recently stayed at the BW Governor's Inn to attend the NASCAR Race in Richmond. The hotel has a much different style than most BW I have stayed at, but it is quaint and has a lot of character. We had seen a few reviews on the overall location and yes, it is next to a mobile home park, but there is a row of trees in between. The hotel was a bit noisy as we were right next to the elevator, but nothing out of the ordinary. The hotel is conveniently located in Midlothian with plenty of typical chain food restaurants nearby. Approx. 20 minute drive to the Richmond International Raceway if you are in town for the event. Overall, great spot to be close to Richmond's attractions yet just outside of town. Would recommend.

Lori_Gantz-Shelton, General Manager at BEST WESTERN PLUS Governor's Inn, responded to this review
Thank you for staying with us and especially coming to town for Nascar. Nascar is always such a great event to come to in our area. I am sorry to hear that you experienced some noise during your stay as you were right next to the elevator, you should of let us know so that we could check other accommodations for you in the hotel to see if there was a much quitter section for you to be in. My apologies on that inconvenience you encountered. When you stay with us in the future, if you choose to make reservations first, please tell the agent to put in the comments section that you do not want to be located near the elevator. We do our very best to accommodate all requests. Again, thank you for your review and we look forward to seeing you again in the future.

"Great place to stay."

5
26/04/2016

Wow, the ladies at the front desk greeted us with a smile and great attitudes from the moment we walked in, what a pleasure it was dealing with them. We had 3 rooms, all of us were very satisfied with the cleanliness and appearance. The lady working the breakfast area, OMG, she was sooo nice and accommodating, an exemplary employee. Great value, great location, quiet.

Lori_Gantz-Shelton, General Manager at BEST WESTERN PLUS Governor's Inn, responded to this review
I wanted to take the time to thank you so very much for leaving your review on Trip Advisor for our hotel Best Western Plus Governor's Inn located in Richmond, Va. It is always a pleasure to get feedback from our guests whether positive or negative so that in turn the feedback can be used as training tools for the team. We are very delighted to hear that you really enjoyed your stay and that you were greeted with smiles and friendly faces from the moment you walked in to the breakfast and up to checkout. Thank you so very much and I know my team will be so happy to hear what a great job they do. We look forward to seeing you again in the future.

"The hotel staff was warm and friendly. Check in was quick and easy,"

4
26/04/2016

Our room was clean and fresh and ready when we arrived. It was race weekend and they gave us race items. The breakfast was the best one I ever had as a complimentary breakfast. Very good variety and a large breakfast room. Something for everyone. I would definitely stay here again.

Lori_Gantz-Shelton, General Manager at BEST WESTERN PLUS Governor's Inn, responded to this review
Thank you for taking the time to leave your review on Trip Advisor regarding our hotel, Best Western Plus Governor's Inn located in Richmond, Va. I am happy to hear that you enjoyed your stay with us. Our team is 100% committed to providing Superior Customer Care to all of our guests and I am glad to see that is what you received when you stayed with us. We recently made a lot of changes to our breakfast and I am glad to see the changes we made really made a difference. We look forward to seeing you again and thank you very much for leaving your review.

"Stinks to high heaven...although, I'm not sure this is the right one."

1
20/04/2016

I still can't get the stink out of my brain! Seriously, I would've preferred to have been stuck in a convention of 10 million smokers! The check-in is okay. But HOLY MOTHER! The hallways where your room is and then your own room. ACK! No. Just NO!

Lori_Gantz-Shelton, General Manager at BEST WESTERN PLUS Governor's Inn, responded to this review
Thank you for taking the time to leave your review however, I am just wondering if you have the correct hotel. Our hotel is 100% Non-Smoking. We charge any guests that stays with us if they smoke in our rooms in the amount of $150.00. If you could provide me with your name and/or room number so that I can look into this for you to make sure that it was our hotel that you are referring to. If it was our hotel, I sincerely apologize for this inconvenience, as I stated before we are 100% Non-Smoking and we have stiff penalties in place for any guests that abuse this policy. I would like further information so that I may look into this. Again, thank you for leaving your review.

"What a gem"

5
18/04/2016

I'm so happy that I was turned away from Doubletree where I previously stayed. (See my review. ) I thought I wouldn't need a reservation there since it was a Monday. Wrong. 1 room left. $199. Came here and couldn't be happier. Now, I'm only here only an hour as I'm writing. I was greeted warmly by Ya'el and Tina. The cost was less than half of Doublecash's price. The room is as good, if not better, than theirs. Clean and QUIET. It seems having separate, smaller buildings makes for a peaceful stay. That part I especially like. I stayed at Best Western before the days of Trip Advisor and was always satisfied. I read some reviews after checking in and thought I would write mine. This is before sampling that great breakfast I'm reading about. But after a long drive, it's about the sleep. The breakfast is a bonus. I'm already convinced it will be like everything else. Perfect.

Lori_Gantz-Shelton, General Manager at BEST WESTERN PLUS Governor's Inn, responded to this review
Thank you for taking the time to leave us a review on Trip Advisor regarding our hotel Best Western Plus Governor's Inn, Richmond Va. I am so glad that we could steal you away from our competition and hopefully we can retain your loyalty to our brand. We are here to provide Superior Customer Care and I am so glad that we were able to accomplish this goal with you. We would love to see you again in the future and thank you so very much for taking your time to leave us your review and especially shortly after you checked into our hotel, that really means a lot to us. Tina and Ya'el are both in training and I am so happy to hear that the provided you with a warm welcome and provided you with great service. I will definitely pass on this review to them to help further them both in their training. See you again in the future.

"Highly recommend this wonderful hotel."

5
11/04/2016

Always clean, wonderful hot breakfast, and fantastic staff. I HIGHLY RECOMMEND THIS HOTEL! I've never had any problems staying here, on the contrary I have only had good experiences and I really appreciate the hotel's commitment to providing a quality hotel experience.

Lori_Gantz-Shelton, General Manager at BEST WESTERN PLUS Governor's Inn, responded to this review
Thank you for taking the time to leave your review for our hotel, Best Western Plus Governor's Inn, Richmond, Va. I am very happy to hear that you are pleased with our hotel and the Superior Customer Care you receive from our team members. Thank you for highly recommending our hotel as that means a lot to us as we do our very best and put in a lot of time and dedication to making sure our guests are happy. Our team members will be very happy to hear this review and make them eager to continue to put their best efforts forward. Again, thank you for being a loyal guest of ours and to our Brand. We look forward to seeing you again in the future.

"Good hotel for the price"

4
10/04/2016

My daughter and I stayed here last month. The hotel was clean but it was 2 separate buildings which was slightly inconvenient. The 2nd building where we stayed did not have an elevator. My daughter's first reaction was that the hotel reminded her of The Shining. There were 3 women's college soccer teams staying there at the same time, and I heard at least 5 of those girls saying the same thing. I didn't see it, but I thought it was worth noting since so many others thought so. The hotel was clean and the beds were comfy. It was great having breakfast in the morning before we got on our way.

Lori_Gantz-Shelton, General Manager at BEST WESTERN PLUS Governor's Inn, responded to this review
Thank you very much for leaving your feedback for our hotel, Best Western Plus Governor's Inn, Richmond, Va. We take pride in our hotel and it has a very unique look. I am not sure what part of the hotel reminded them of The Shining but that was very interesting to hear. I am very happy to hear that the cleanliness of the hotel and the breakfast were both positive factors for you. We appreciate you staying with us and hope that you will return in the future. Again, thank you for leaving your feedback for us.

"Good Location and Value"

4
08/04/2016

We were in the area for a family wedding. The location and price were very good and suited our needs. High winds caused a partial power outage in our rooms. Staff did what they could to make our stay comfortable. The kitchen staff taking care of the buffet was especially attentive and considerate. While the hotel is now a non-smoking facility, you could still notice a faint cigarette smell in some of the rooms, but it wasn't overwhelming.

Lori_Gantz-Shelton, General Manager at BEST WESTERN PLUS Governor's Inn, responded to this review
Thank you very much for leaving your feedback for us on Trip Advisor regarding our hotel, Best Western Plus Governor's Inn, Richmond, Va. I am happy to see that we were the host hotel for such a lovely event in accommodating your room needs. I am so sorry about the high winds causing a minor power outage. I know what an inconvenience that can be when you are staying at a hotel so I certainly do apologize for that issue. Our team prides ourselves on Superior Customer Care and I am glad to know that you were able to meet our Breakfast Attendant who is very passionate about her duties as well as our guests. I do apologize about the smoke smell as we are a non-smoking hotel and we do hold guests accountable for smoking in our rooms. We have policies in place and I am sorry that you had to suffer because others ignored this policy. Again, thank you for leaving your review and I hope that you will return to us in the future.

"Room Rate Roulette"

3
07/04/2016

When staying at this hotel, check your rates and any discounts available. The front desk staff, based on my experience, will raise the rates to cover any discount that may be offered, only to lower them giving you the illusion of a discount.

Lori_Gantz-Shelton, General Manager at BEST WESTERN PLUS Governor's Inn, responded to this review
Thank you for taking the time out to leave your review for our hotel, Best Western Plus Governor's Inn, Richmond, Va. I am sorry that your encounter was not a good experience for you. I would like to understand the situation more so if you do not mind I would like to contact you so that I can fully understand the situation. I will provide you with some information regarding our rate structure. Our Weekday rates and our Weekend rates vary. Rates are higher on the weekends and during Special Events. However, we do offer our 10% discounts such as AAA and AARP. Another point I would like to make is that our rates vary according to our room types as well. Some of our room types have a price variance as well. I hope that this helps clear up some of the issue that you encountered but I will defiantly speak with you regarding your experience so that I may get a better understanding of it. Again, thank you for leaving your review for us. I hope that once this issue is cleared up to your satisfaction, that you will return to us in the future.

"Very quiet and convenient"

5
06/04/2016

We have spent six days in this Best Western. It was very quiet. The complimentary breakfast was better than expected. They had oatmeal, cold cereal, scrambled eggs, bacon or sausage, make your own waffles, and a variety of breads and pastries. The staff was very friendly and helpful. The hotel is within short walking distance to an Olive Garden and a very good pizza place. It is easy to get to and their are lots of stores and restaurants near it. WiFi is free and the speed was good.

Lori_Gantz-Shelton, General Manager at BEST WESTERN PLUS Governor's Inn, responded to this review
Thank you so very much for leaving a review for our hotel, Best Western Plus Governor's Inn, Richmond, Va. I am glad to see that our hotel meet your accommodation needs. Our team strives for Superior Customer Care in every aspect of the hotel. I am glad that you enjoyed the stores and the restaurants that are nearby so that you did not have to get back in your vehicles to access them. We hope that you will return to us in the future. Again, thank you for leaving your feedback for us.

"Very Pleased with the Location and the Property"

4
04/04/2016

Believe the reviews as this is a great property that is quiet, clean, and very comfortable. Although not a fancy resort or luxury hotel, this is an incredible value for business travel and family travel. The area has tons of dining options available and the property is behind the main road which adds to the quietness frequent travelers desire. The breakfast although typical in this category was hot when needed and cold when desired. Some places treat the complimentary breakfast as an after thought, with hot food getting cold. Not at the Best Western. The staff was great by the way!

Lori_Gantz-Shelton, General Manager at BEST WESTERN PLUS Governor's Inn, responded to this review
Thank you for taking the time out of your day to leave us a review on Trip Advisor regarding our hotel, Best Western Plus Governor's Inn, Richmond, Va. It really means a lot to my team and I that your stay with us is everything that we hoped it would be. We take tremendous pride in our hotel as well as our guests and we want to make sure each and every one of our guests receive 100% Superior Customer Care. Again, thank you so much for your review and we look forward to seeing you again in the future.

"Best Kept Secret in RVA"

5
01/04/2016

This place is the best kept secret in Richmond. It is quaint, clean and quiet. Always affordable. The rooms are set up brilliantly for my needs. WiFi is blazing fast. When I travel to the RVA, this is the only place that I stay.

Lori_Gantz-Shelton, General Manager at BEST WESTERN PLUS Governor's Inn, responded to this review
I want to take the time out to thank you so very much for leaving us your review on Trip Advisor regarding our hotel, Best Western Plus Governor's Inn, Richmond, Va. I am so happy that our hotel was able to meet all of your needs. I am very touched by your comments as we try so hard to be the best and to provide our guests with 100% Superior Customer Care. We take pride in our beautiful and unique hotel. I hope that you will return to us again in the near future. Again, thank you for taking the time to leave us your feedback and we look forward to seeing you again in the future.

"Best of Best Western"

5
30/03/2016

This property was one of the nicest motels we have ever stayed in for this price range. Everything from the exterior appearance to the bathroom was too notch. The interior was immaculate and had been updated to modern amenities and "paint & powder. The free, included breakfast was as good or better than similar motels offer. TV and internet was good quality and fast. The motel sits back off of the highway and is quiet with plenty of free parking. Parking lot was well lighted. This property is well run and is very good value for the price.

Lori_Gantz-Shelton, General Manager at BEST WESTERN PLUS Governor's Inn, responded to this review
I want to thank you so very much for taking time out of your day to leave us a review regarding our hotel, Best Western Plus Governor's Inn, Richmond, Va. It is because of guests like you that keeps us doing what we are doing. Our hotel is very unique and I am happy to see that you feel the same way as we do about it. Our team is committed to providing 100% Superior Customer Care. I hope that you will be back to see us in the near future. Again, thank you for leaving us your review. See you again soon.

"First Class"

5
30/03/2016

This is a very nice motel in all categories. It is one of the quietest ones I have ever stayed at. It sits back off the road away from noise but close to many different things. The hallway is big enough to drive a car down and the rooms are big too. Lots of TV channels. Great breakfast

Lori_Gantz-Shelton, General Manager at BEST WESTERN PLUS Governor's Inn, responded to this review
I wanted to take the time to thank you so very much for leaving your review on Trip Advisor for our hotel, Best Western Plus Governor's Inn, Richmond, Va. It was our pleasure to have you staying with us. I am happy to hear that everything you experienced with us during your stay was very comfortable and quiet for you. Our hotel is very unique and we take great pride in it. My team is very committed to making our guest's stay the best that it can be. We can not wait for you to return to our hotel again for another visit. Again, thank you so very much for leaving your review for us. See you again soon.

"Clean, affordable and helpful staff"

4
26/03/2016

A clean, cheap hotel with helpful staff. The staff was always Pleasant, and helpful and smiling. A little dated though and not in the best area though. The rooms were clean, well kept and large. The free breakfast was pretty standard. There is a great coffee roaster 1 mile down the road from the hotel. And that helps.

Lori_Gantz-Shelton, General Manager at BEST WESTERN PLUS Governor's Inn, responded to this review
Thank you so very much for leaving your review on Trip Advisor for our hotel, Best Western Plus Governor's Inn located in Richmond, Va. I am glad that my team was able to provide you with 100% Superior Customer Care. I am very sorry to hear that the look of the hotel and the surroundings caused you some concern. We are currently working on improvements coming soon to our hotel so I hope you will be back and see us once these changes are made, in order for you to have a better opinion of our hotel. I am glad that we could provide you with clean and comfortable accommodations through the great effort of my Housekeeping Team. Again, thank you for leaving your review for us and we look forward to seeing you again in the future.

"Highly Recommended"

5
23/03/2016

Beautiful brick buildings. The exterior and interior were built from bricks. The hotel reminded me of old historic buildings from the Civil War or Revolutionary War. This particular Best Western should have been set in a meadow dotted with trees and cows grazing in the pastures instead of a commercial area in a suburb outside Richmond. The rooms were huge and spacious. We stayed in a two-queen bedroom and saw a king-size bedroom. There was plenty of room to spread out whether one was travelling on business or pleasure. Even a couple of children in tow would still be fine. The beds were very comfortable. I had a very good night sleep on clean white crisp sheets with lots of pillows as support. The room was quiet. It was also clean and immaculate. The carpet, however, was showing its age. The bathroom could use some touching up. Some hinges on the bathroom door were rusty and a few tiles had hairline cracks. Lots of white towels, however, were provided. There was a fridge, microwave oven, coffee-maker, and television set. Free WIFI was available although at times, it was slow. There was a desk for work and a comfortable chair to read under a floor lamp. The hallways were unusually wide and bright. Generally, hotel hallways are narrow and dark to hide dust and flaws. Instead, these hallways were bright and welcoming. Breakfast was generous and ample. The food was continually replenished by a cheerful lady. When breakfast came to an end, she even announced the closure of the waffle maker but would leave it alone if a customer wanted to make waffles. Sausages, potato patties, eggs, make-your-own waffles, and a host of breakfast items were available at a large, picturesque, and spotless breakfast room. I almost forgot. Cookies and coffee were available in the lobby. The business center is also there with very nice receptionists. Staff at the hotel desired and sought feedback. They smiled and helped. I was unsure about the coffee machine at breakfast. The manager demonstrated. They certainly want to earn your business. They earned mine. I shall be a repeat customer. With regret, I could only stay briefly this time.

Lori_Gantz-Shelton, General Manager at BEST WESTERN PLUS Governor's Inn, responded to this review
I want to personally thank you for taking the time to leave your feedback on Trip Advisor regarding our hotel, Best Western Plus Governors Inn, Richmond, Va. Our hotel is very unique and I am glad that you also noticed that. I do agree that our hotel should be on spacious territory all by itself. The hotel is very beautiful and I am glad that you were impressed by its beauty as well. Our team is 100 % committed to providing Superior Customer Care and I am so happy to hear that is what you received while staying with us. I do look forward to seeing you again in the future. Again, thank you so much for leaving your review and we will see you again soon.

"Great place to stay in a good location"

5
18/03/2016

This hotel is located in an area full of restaurants and shopping. Most are chains but there is still a lot to choose from. The appearance of the hotel is quite unique and attractive. The rooms are spacious, clean and comfortable. We would definitely stay here again.

Lori_Gantz-Shelton, General Manager at BEST WESTERN PLUS Governor's Inn, responded to this review
Thank you so much for taking the time to leave us your review on Trip Advisor. At our hotel, Best Western Plus Governors Inn, Richmond, Va. we strive to provide Superior Customer Care, as well as clean and comfortable accommodations. I am pleased to see that you like our hotel's unique and attractive look. It is a beautiful hotel if I may say so myself. I hope that the area restaurants and shopping areas were to your liking as well. We look forward to your return in the future. Again, thank you for taking the time out to leave us your review.

"Great Place to Stay"

5
16/03/2016

Look no further, great place to stay and clean!! We looked at other hotels and decided on the Best Western Governors Inn. I was very clean and the staff was great. Very good price for location and facility. Breakfast was very good and fresh! would recommend hotel to anyone

Lori_Gantz-Shelton, General Manager at BEST WESTERN PLUS Governor's Inn, responded to this review
Thank you so very much for taking the time to leave your review for our hotel, Best Western Plus Governors Inn, Richmond, Va. I am happy that we were able to provide you with clean and comfortable accommodations as well as Superior Customer Care from our team members. Breakfast is the most important start to anyone's day so I am pleased to know that you took us up on that amenity and that it was good and fresh for you. Again, thank you for leaving your review for us and we hope to see you again in the near future.

"Excellent"

5
14/03/2016

I have stayed here every year for eight years and will not stay in another hotel. The staff is wonderful and always there to assist with what ever I need. The continental breakfast is wonderful! Internet in the room is great. Rooms are HUGE! The location is with in driving distance of anything you would like to do in the Richmond area

Lori_Gantz-Shelton, General Manager at BEST WESTERN PLUS Governor's Inn, responded to this review
I want to thank you so very much for leaving your review for our hotel, Best Western Plus Governor's Inn, located in Richmond, Va. I want to thank you so very much for being a loyal guest of ours and always returning to us. It really means a lot to my team and I to have your loyalty to us and that we are able to maintain the Superior Customer Care that keeps you coming back to us. We look forward to your return visit with us. Again, thank you so very much for your business and we will see you again in the near future.

"Clean and Comfortable - Great Staff"

4
13/03/2016

Flight was delayed so I arrived very early in the morning. I called the hotel and the woman at the counter was very helpful in telling me how to get there. When I arrived, she made the check in process simple as she saw how tired I was. Room was clean and comfortable. Because the hotel is back off the road, it is relatively quiet. Breakfast was simple but good. I would stay there again.

Lori_Gantz-Shelton, General Manager at BEST WESTERN PLUS Governor's Inn, responded to this review
I want to take the time to thank you very much for leaving your review on Trip Advisor for our hotel, Best Western Plus Governor's Inn, located in Richmond, Va. I am very pleased to know that we were able to provide you with Superior Customer Care and that our accommodations suited your needs for your stay. My team is very dedicated to our guests and I am glad that the young lady (Chauna) that you encountered was exactly the experience you were looking for especially after such a long day of flying. Again, thank you for leaving your review and we look forward to having you stay with us again in the future.

"Comfortable Stay"

4
12/03/2016

Comfortable Room. Good Breakfast. Could have better TV Options. Little hard to find, sits at the back of the main road. Would stay at this location again. When you arrive earlier than the 3PM check in, you'll have to wait until a room can be cleaned.

Lori_Gantz-Shelton, General Manager at BEST WESTERN PLUS Governor's Inn, responded to this review
I want to thank you for leaving your feedback for our hotel, Best Western Plus Governor's Inn, located in Richmond, Virginia. I am glad that we were able to accommodate you with a clean and comfortable room, as well as a good start to your day with our Breakfast. I am sorry to hear that you did not care for our selection of TV options and the fact that we were hard to locate. Our check in time is at 3pm however we do our best to accommodate guests that want to check in earlier than 3pm and we have our team clean the room as quickly as possible so I apologize that we did not have a room available for you when you arrived early. I hope that you will return to us in the future for another visit. Again, thank you for leaving your feedback for us.

"Middle of the Road"

4
04/03/2016

Overall okay, but it was just okay. The location is awkward as the hotel is set back off the road and somewhat cumbersome to get too. The front of the Hotel is in the back and it appears to have been a part of a larger commercial property? Not really sure. I would stay here again but only if a deeper discount was applied. The Pros: - Very Spacious Room (Deluxe King) - Clean - Quiet - Good access to major highways in the area. - Amazing Hotel Breakfast with quick service. The Cons: - Outdated (Some of the fixtures in the room [i.e. soap dish] were cracked and chipped. Small things but still an issue.) - The staff wasn't the most engaging and didn't really talk to you unless you talked to them. - The maid service took the dirty towels and did not replace them on the second day. - Awkward layout and building access.

Lori_Gantz-Shelton, General Manager at BEST WESTERN PLUS Governor's Inn, responded to this review
Thank you very much for leaving us your feedback on Trip Advisor regarding your recent stay with us. I am very sorry that you were not pleased with your hotel accommodations. Every effort is being made to our rooms so that they are not looking outdated. We apologize for any inconvenience this may have caused you. We are very pleased to hear of the things that you did like about our hotel. We take all feedback whether positive or negative and use it for further training with our team. Again, thank you for taking the time to leave your feedback and hope that you would return in the future to give us another try.

"Would stay again"

5
03/03/2016

Room and public areas clean. That is the most important. All staff encountered were pleasant and helpful. Breakfast was simple, but a nice little variety. Has a workout room. Not the time of year for the pool. I would stay again when needed.

Lori_Gantz-Shelton, General Manager at BEST WESTERN PLUS Governor's Inn, responded to this review
Thank you so very much for taking the time out to leave your feedback on Trip Advisor for our hotel, Best Western Plus Governor's Inn Richmond, Va. I am happy to see that you found your hotel accommodations pleasant. My team strives to provide Superior Customer Care so that our guest's stay each and every time is memorable. We use all of our feedback whether positive or negative to further train our team. We appreciate your feedback and look forward to seeing you again in the near future.

"Clean and convenient "

5
24/02/2016

We stopped here on our way down to Florida. Room was clean and comfortable, as well as very large. It's conveniently located off of 95, which was nice. The breakfast buffet was standard fare, but replenished often and dining room was clean. Be on time, though, as it ends at 9:30, and they clean up very promptly. We liked it so much that we stayed again on the way back to NY.

Lori_Gantz-Shelton, General Manager at BEST WESTERN PLUS Governor's Inn, responded to this review
I want to take the time to thank you very much for leaving your feedback on Trip Advisor regarding our hotel, Best Western Plus Governor's Inn, Richmond, Va. I am very pleased to hear that you were happy with your hotel accommodations and we are glad to hear that you utilized us again on your return trip. We strive to provide Superior Customer Care and all feedback helps us stay ahead of our competitors. Again, thank you for leaving your feedback. We hope to see you again in the future.

"This is the place to stay period"

5
20/02/2016

Ok i travel for business mainly, 123 nights last year alone. Thank kinda makes me a motel expert. so check off the list. Convenient location Reasonable rates Very Professional caring staff Pool Very comfortable rooms and beds They have it all so here's the question for you. Why would you stay anywhere else when traveling to Richmond, VA?

Lori_Gantz-Shelton, General Manager at BEST WESTERN PLUS Governor's Inn, responded to this review
Thank you so very much for taking the time to leave your feedback regarding our hotel, Best Western Plus Governor's Inn, Richmond, Va. It is always a nice surprise when I read wonderful comments such as yours. Our team is very dedicated to providing Superior Customer Care to all of our guests. It is with feedback from our guests such as yourself that helps us stay focused and pushing for bigger and better results. We hope that you will return to us in the future. Thank you again for your feedback, we appreciate it.

"Great value for the money"

4
16/02/2016

As usual this is a place of choice when coming into Richmond from the west. I stayed here often in the past and try to time my business trips with Richmond as an evening destination. Nice people, very good rooms, usual breakfast. Used a coupon. Save your money stay here and treat yourself with the added cash in you pocket- shopping, meal, etc.

Lori_Gantz-Shelton, General Manager at BEST WESTERN PLUS Governor's Inn, responded to this review
Thank you for taking the time to leave your review for our hotel, Best Western Plus Governor's Inn, Richmond, Va. We really appreciate all feedback that we receive from our guests, with the feedback we receive, we can use it as training tools for our team to continue delivering Superior Customer Care and push even higher in our scores. I am glad that you choose our hotel for your accommodations and we look forward to seeing you again in the future. Once again, thank you for staying with us and for leaving your feedback for us. We will see you again in the future.

"One of the best hotel breakfasts ever"

5
15/02/2016

We picked this because it was convenient to the restaurant where we were invited for a celebration, and had reasonable rates. The room was clean and comfortable, and the front desk staff knowledgeable and helpful. We were pleasantly surprised at the quality of the complimentary breakfast, much better than the usual bagels and Danish. A full hot breakfast with eggs, meat plus a make your own waffles bar. All in all a great place to stay in the Richmond area.

Lori_Gantz-Shelton, General Manager at BEST WESTERN PLUS Governor's Inn, responded to this review
I want to take the time to thank you so very much for leaving your review for our hotel, Best Western Plus Governor's Inn, Richmond, Va. It was a pleasure to have you as my guest here at the hotel. I am glad that my team was able to provide you with Superior Customer Care and that you really enjoyed our Breakfast. We have added a lot of new items to our Breakfast Bar to improve on the quality. I am glad to hear that you noticed and that it was a good decision on Management's part to make the improvements. We hope that you will return to visit with us again in the future.

"Very Nice Property and Accepts Pets"

5
15/02/2016

The property is located off I-95, and has a good hot breakfast that is free. The units are good size, the staff is very friendly and helpful, and there are multiple restaurants in the area. All the usual discounts are available, AAA, AARP etc.

Lori_Gantz-Shelton, General Manager at BEST WESTERN PLUS Governor's Inn, responded to this review
I want to take the time out to thank you for leaving your review for our hotel, Best Western Plus, Richmond, Va. I am glad to see that you enjoyed your stay with us. We strive to provide Superior Customer Service and I am glad that we were able to reach this level of service for you. Location is always important so I am happy that we were conveniently located off of Interstate 95 for you. We hope that you will return in the future to visit with us again.

"Great hotel"

4
12/02/2016

Hotel staff was great--very friendly. We were able to upgrade to a suite for free which ended up very helpful. We have 2 kids and it gave them a little room to run around. Beds were very comfortable! Will stay there again for sure.

Lori_Gantz-Shelton, General Manager at BEST WESTERN PLUS Governor's Inn, responded to this review
Thank you so very much for taking the time out of your day to leave us your feedback on Trip Advisor regarding your recent stay with us at Best Western Plus Governor's Inn, Richmond, Va. I have a great team here and I am so glad that you could see that too. I am glad that the upgrade to the Suite for you was just what your family needed to make your stay more enjoyable. I am glad to hear that you will return to us in the future and we look forward to it as well. Again, thank you for taking the time out to leave your review for us.

"business trip"

5
11/02/2016

This hotel was very clean, the staff was pleasant and personable. The location was convenient only 20 minutes from airport and located near many shops and restaurants. Mattress a little too hard for my liking, but room was very spacious and clean. The overall experience was good.

Lori_Gantz-Shelton, General Manager at BEST WESTERN PLUS Governor's Inn, responded to this review
I want to thank you for taking the time to leave your review for our hotel, Best Western Plus Governor's Inn, Richmond, Va. I am glad to see that you enjoyed your stay with us minus the mattress being too hard for you. We strive to provide Superior Customer Care to all of our guests and provide clean and comfortable accommodations. I hope that you were able to take in a little bit of shopping and sight seeing while you were here. Richmond has so much to offer in both of those categories. I hope that we can expect you again in the future and again, thank you so much for leaving your review.

"Would Book There Again"

5
09/02/2016

The Best Western Plus was very clean, with a large room with 2 queen beds, large refrigerator, sink outside the bathroom so someone could shower and someone could be doing hair or shaving. There were lots of outlets for charging phones and IPads, and they had a breakfast that offered tons of variety. The woman servicing the breakfast was lovely. I would definitely stay here again

Lori_Gantz-Shelton, General Manager at BEST WESTERN PLUS Governor's Inn, responded to this review
I want to take the time to thank you so much for leaving your review for our hotel, Best Western Plus Governor's Inn located in Richmond, VA. It is always a pleasure to receive feedback from our guests regarding their stay with us. We recently renovated in our rooms and with the upgrade, our new tabletop light fixtures have provided the extra outlets for our guests. I am happy that your family was able to utilize this added bonus. I will definitely pass on to my team your review as we all continue to strive for Superior Customer Care and clean and comfortable rooms. We will see you on your next trip. Again, thank you for leaving your review for us.

"Pleasant Surprise"

5
09/02/2016

We came to this hotel for a soccer tournament. Driving in was a little funny as the lobby was all the way in the back of the building. Driving up was a pleasant surprise. So muvh beautiful brick work and castle like towers. Inside was clean. Beautiful ceiling molding stone and brick work. Looks like it was built in old Europe. Wrought iron gates guard the breakfast area... Just neat details. The breakfast is your typical fare... But honeatly tasted better than any hotel free food i have ever had. The ladiees running that were so sweet. The rooms were clean and comfortable. And the front desk was always with a smile. Room rates very reasonable.

Lori_Gantz-Shelton, General Manager at BEST WESTERN PLUS Governor's Inn, responded to this review
I wanted to take the time out to thank you so very much for leaving your review for our hotel Best Western Plus Governor's Inn located in Richmond, Virginia. Thank you for choosing us for your sporting tournament as we really appreciate your business. I am glad that you like the architecture of our hotel, it is a very neat property. We receive many compliments on the design of our hotel. Our hotel prides itself on our Superior Customer Care and our cleanliness, I am glad that we were able to meet your expectations. Again, thank you for staying with us and we look forward to seeing you again in the future.

"Romantic weekend!"

5
08/02/2016

Took a long weekend to Richmond to see the sights, try some local beer, and take in some history. This was a great spot, and although it's on a busy highway behind a car wash, it was quaint and quiet. Good parking lot with lots of lit spaces. Clean hotel. Close to everything and easy to get everywhere. Really enjoyed the property and amenities provided. Definitely a cool brick building with a lot of charm. Recommended!

Lori_Gantz-Shelton, General Manager at BEST WESTERN PLUS Governor's Inn, responded to this review
I wanted to take the time to thank you so very much for leaving your review on Trip Advisor for our hotel, Best Western Plus Governor's Inn located in Richmond, Va. I am glad that you were able to get away for a romantic weekend and enjoy some of our surroundings in the area. We strive for Superior Customer Care as well as a clean comfortable hotel and I am happy to hear that we met and/or exceeded your expectations. I hope that you will return in the future for another visit. Again, thank you for taking the time out to leave us a review.

"Tournament Stay"

5
15/01/2016

Stayed the night before my son's bowling tournament so he could get a good nights sleep before the tournament. We had a very peicefull night rest and a good breakfast to get the day started. Thanks to all of the hotel staff for a quick checkin and checkout, also for a very clean hotel.

Lori_Gantz-Shelton, General Manager at BEST WESTERN PLUS Governor's Inn, responded to this review
Thank you for taking the time to leave your review for us on Trip Advisor regarding our hotel, Best Western Plus Governor's Inn located in Richmond, Va. I am glad that even though you were here for a very short time with us for your son's tournament, that we were able to provide you with clean and comfortable accommodations as well as Super Customer Care from all of my team. We hope that you will return to us in the near future especially when you can stay with us longer. Again thank you so very much for leaving your review for us.

"Pleasant Experience"

4
13/01/2016

On such a short notice it is very difficult finding a hotel that is clean and the staff is friendly. My family and I came from upstate NY for a funeral and not only was the staff that I spoke with for the reservations very friendly, they were very sympathetic and caring. Giving us the best rate based on our cercumstances. Trust me not every hotel goes above and beyond like this hotel does. To top it off, their breakfast is the best breakfast I have ever had at any hotel and I travel very often. What made my morning was meeting the lady that prepares everything in the kitchen which is Penny. She is the most polite and friendly young lady. She greets everyone every time you walk in the kitchen. She has the best customer service skills! Thank you,

Lori_Gantz-Shelton, General Manager at BEST WESTERN PLUS Governor's Inn, responded to this review
Thank you so very much for leaving your review on Trip Advisor regarding our hotel, Best Western Plus Governor's Inn located in Richmond, Va. I am happy to hear that we could make your stay a good one in spite of the circumstances that you were here for. Again, we are so sorry for your loss. Penny is such a great asset to our Company and she provides Superior Customer Care to each and everyone she comes in contact with. I am happy that I have the team that I have in place here at the hotel as they all do an outstanding job. We hope that you can return to our hotel under different circumstances and just enjoy a relaxing stay with us. Again, thank you so much for leaving your review with us.

"Business Hotel"

4
06/01/2016

I stay at this hotel at least once every month while in the area on business. The staff is always friendly and ready to assist in anyway they can. Courtney at the front desk is always pleasant and very helpful. Rooms are clean and breakfast is better than most continental breakfast at other hotels.

Lori_Gantz-Shelton, General Manager at BEST WESTERN PLUS Governor's Inn, responded to this review
Thank you very much for leaving your feedback on Trip Advisor for our hotel, Best Western Plus Governor's Inn, Richmond, Virginia. We thank you very much for your continued business and value you as a loyal guest of ours. We strive to provide Superior Customer Care to all of our guests and I am happy to see that Courtney provided you with that service. The Housekeeping Team does a fantastic job on the cleanliness of our rooms and we thank you for pointing that out on your feedback. We have made many changes in our Breakfast Area and I am glad that you have noticed those changes as we continue to strive for the best in that area as well. Again, thank you for leaving your feedback and we look forward to your return visit with us in the near future.

"great hotel"

5
04/01/2016

Friendly staff,and clean rooms Breakfast is good. Plenty of food and shopping near by. Close to vacation destinations and attractions. Courtney at the front desk is the most helpful person to ask if you have any questions!!!!!!

Lori_Gantz-Shelton, General Manager at BEST WESTERN PLUS Governor's Inn, responded to this review
Thank you so very much for leaving your feedback on Trip Advisor regarding your recent stay with us at Best Western Plus Governor's Inn located in Richmond, Va. I am so pleased to see that you had a great experience at our hotel. Thank you for recognizing my Team Member Courtney for providing you with Superior Customer Care. We take pride in our clean and comfortable rooms as well as providing Superior Customer Care to all of our guests. Our location is great as well because as you stated, we are close to a lot of Restaurants and Shopping as well. We hope that you will return to us in the future. Again, thank you for leaving your response for us.

"OK for one night"

3
04/01/2016

This hotel is OK for one night, and at best, if you are a lady traveling by yourself, this is not the place to be. Although part of the hotel has been redecorated, it is still not in a desirable area; backs up to a trailer park, an empty restaurant is there, and getting in and out is difficult. The room was clean and bedding was new, but very noisy.

Lori_Gantz-Shelton, General Manager at BEST WESTERN PLUS Governor's Inn, responded to this review
Thank you for leaving your feedback on Trip Advisor regarding your recent stay with us at Best Western Plus Governor's Inn located in Richmond, Va. I am sorry to hear of your disappointment of our hotel. We have made many changes to our hotel and I am sorry that the surroundings of the Hotel are not presentable. Unfortunately, we have no control of the upkeep of the Restaurant near us or being located near a trailer court. I can only continue to ensure that my hotel looks presentable and the upkeep of my hotel is clean and comfortable for my guests. When traveling by yourself and being a female, you can always request to be kept in the building where Lobby Registration is as we do have two buildings on our property.Again, thank you for leaving your feedback for us and hope that you will return to us in the future.

"Pleasant experience"

4
03/01/2016

This was our first time staying at a Best Western hotel, and we must say that it was a pleasant experience; we will most definitely stay at a Best Western Plus again. The room was large, and the person at the front desk, Courtney ensured that we had everything we needed.

Lori_Gantz-Shelton, General Manager at BEST WESTERN PLUS Governor's Inn, responded to this review
Thank you so very much for taking the time out of your day to leave us your review on Trip Advisor regarding our hotel stay at Best Western Plus Governor's Inn, Richmond, Va. I am so very happy to hear that you really enjoyed your stay with us and that this was your first stay at a Best Western. Best Western is a very loyal brand and we are very dedicated to providing Superior Customer Care for our guests. We also have a wonderful Rewards Program as well that you may be interested in signing up for, earn points for every stay at a Best Western Hotel, you can earn free night's stays as well as purchase items from our website with your points. We are very happy to provide you with the best services that our brand offers. I am thrilled to see that you mentioned one of my dedicated team members, Courtney. Glad that she was able to provide you with Superior Customer Care and I will make sure to pass on your review to her. Again, thank you for staying with us and on behalf of myself and my team, we hope to see you again in the future.

"Still a Hotel to stay at"

5
20/12/2015

We stayed here before and loved the stay so much we came back again and still had great stay with Best Western. We will come back again to stay when we go to Richmond,VA. We would recommend Best Western for anyone to stay at.

Lori_Gantz-Shelton, General Manager at BEST WESTERN PLUS Governor's Inn, responded to this review
Thank you so very much for leaving your review for us on Trip Advisor regarding your recent stay at Best Western Plus Governor's Inn, Richmond, Va. I am very happy that we can provide you with Superior Customer Care each time that you visit us. I have a great team and we all strive to make sure our services are exactly what our guests expect from us. We look forward to seeing you again in the future. Again, thank you for taking the time to leave your review and we will see you again soon.

"Clean, Comfortable"

4
17/12/2015

We overnighted here on our way back to Canada...yes the decor is dated, but it`s clean, comfortable, affordable, staff are welcoming and helpful, breakfast is plentiful. More than suited our needs, would stay here again without hesitation.

Lori_Gantz-Shelton, General Manager at BEST WESTERN PLUS Governor's Inn, responded to this review
Thank you so much for leaving your review on Trip Advisor for our hotel, Best Western Plus Governor's Inn, Richmond, Va. I am sorry to hear that you feel that our hotel is dated. We recently went through some renovations this year and I am sorry to hear that the improvements we made still make our guests feel like our hotel is dated. I am glad that you did experience interaction with my friendly team as each one of them strive to provide Superior Customer Care as well as Clean and Comfortable rooms for our guests. I hope you will return to us in the future. Again, thank you for leaving your review for us.

"As always, a solid experience at a Best Western..."

4
15/12/2015

Best Westerns are never glamorous, but they are ALWAYS (in my experience) a comfortable, clean, safe place to stay. Very family friendly, great breakfast, comfortable bed, good shower, clean rooms. The Governor's is old and quirky (most Best Westerns seem to be) - but it's still very nice. Stayed here for a soccer tournament with 3 kids - and they liked it too. Front Desk was great - well done Maharshi!

Lori_Gantz-Shelton, General Manager at BEST WESTERN PLUS Governor's Inn, responded to this review
Thank you for leaving your review on Trip Advisor for our hotel Best Western Plus Governor's Inn, Richmond, Va. I am sorry that you feel like our hotel is old and quirky. We recently renovated our rooms as well as our Hallway Carpet, and with all the renovations that we completed, I am sorry if you still did not get a good impression of our hotel. On the other hand of that, I see you encountered one of my Team Members Maharshi, he is truly a great member of the team as he always provides Superior Customer Care to our guests. Our Housekeeping Staff always works very hard as well to provide clean and comfortable rooms for our guests. We hope that you will return to see us in the future.Again, thank you for leaving your review for us.

"will come back"

4
14/12/2015

Will come back again, good and clean facilities, very helpful staff. Excellent location, close to shopping areas and restaurants, close to downtown Richmond, Carry Street, all the museums and major attractions.

Lori_Gantz-Shelton, General Manager at BEST WESTERN PLUS Governor's Inn, responded to this review
I want to thank you so very much for leaving your review on Trip Advisor for our hotel, Best Western Plus Governor's Inn, Richmond, Va.. We strive for Superior Customer Care and Clean and Comfortable rooms for our guests. I am happy that our location meets all of our needs. We use all of the feedback that our guests give us and we motivate ourselves to make sure that we always stay on top of everything and be the best for our guests. Thank you again for leaving your feedback and we look forward to seeing you again in the future.

"Good Hotel with Potential"

3
07/12/2015

Situated in suburban Richmond set off of Midlothian Turnpike, this hotel is a clean alternative to some of the other, pricier brands. The rooms are well appointed, if somewhat unremarkable with their dated decor. WiFi and breakfast were adequate and served my needs. If price is a factor and you're not fussy about modern trappings, this hotel will do nicely.

Lori_Gantz-Shelton, General Manager at BEST WESTERN PLUS Governor's Inn, responded to this review
Thank you for taking the time to leave us your feedback on Trip Advisor regarding your recent stay with us at Best Western Plus Governor's Inn, Richmond, Va. I am happy to hear that you liked the cleanliness of our hotel as we pride ourselves on our clean and comfortable rooms as well as our Superior Customer Care. I am sorry to hear that you feel as if our décor is dated as we have recently completed renovations this year in our rooms. However, I will pass on your comments to the Ownership. Thank you for staying with us and we appreciate your business. We look forward to a return visit in the future.

"Not accommodating"

2
06/12/2015

I was there this weekend with a college swim team. They had another conference there as well, but it did not look really full ( maybe they were). The swim team had a last session that started around 4pm. I asked for a late check out. Normal check out was noon. They "accommodate" me by letting me check out at 12:30 pm. That is really no difference. I would have preferred that they just said no. I would only stay there is the swim team stays there next year. I will petition for the team to stay at a nicer hotel. The out side was old and the sitting chair was not comfortable. In the winter, they should have warmer comforters. The thin blankets were cold. I had to increase the heat to 74. This made the air even dryer.

Lori_Gantz-Shelton, General Manager at BEST WESTERN PLUS Governor's Inn, responded to this review
Thank you for taking the time to leave us your feedback on Trip Advisor regarding your recent stay at Best Western Plus Governor's Inn, Richmond, Va.. I am very sorry to hear of your disappointment in the fact that we could only honor you a 12:30pm checkout. Due to high Occupancy on this particular day and the amount of Reservations we had arriving on this particular day, it was not feasible to honor any later of a checkout to your group. We will take your comments into consideration as we address the other issues that you mentioned in your review. We appreciate your team staying with us and hope that you would consider staying with us again.

"Richmond Best Western Governor's inn"

4
03/12/2015

One night stay this trip but satisfied as always with our stay at this hotel. It's clean, nicely decorated with an accommodating staff. A little difficult to find from the road unless you know where it is .But, overall, a good stay at a fair rate.

Lori_Gantz-Shelton, General Manager at BEST WESTERN PLUS Governor's Inn, responded to this review
I want to take the time to thank you for leaving your feedback on Trip Advisor for our hotel Best Western Plus Governer's Inn located in Richmond, Va. It is always a pleasure to get feedback from our guests whether it is positive or negative as it helps our hotel learn and grow. I must agree with you and say that if you have not been to our location before, it can be a little tricky to see us as we do sit back off of the road and we are located behind the Car Pool. I hope with the new logo signs that we will be upcoming for us, it will make it better for our guests to locate us. I am glad we could accommodate you with clean and comfortable accommodations as ell as Superior Customer Care. Again, thank you for staying with us and we look forward to your return trip to us in the future.

"Unhappy"

2
01/12/2015

Was put in a back building even though I was a woman traveling alone. Fridge wasn't working when I got there, smelled pot during the night, could hear neighbors during the night. Closet just a wooden cabinet. Room was dark and not very inviting. I will not go back.

Lori_Gantz-Shelton, General Manager at BEST WESTERN PLUS Governor's Inn, responded to this review
I want to thank you for taking the time to leave your feedback on Trip Advisor for our Hotel Best Western Plus Governor's Inn located in Richmond, Va. I am so very sorry that you did not have a good experience during your stay with us. I am sorry you were put in the other building and you were a female traveling alone, I am sure if we would of known that, we would of attempted everything we could to make sure we put you in the Main Building where the Lobby is. We do care about our guest and would never intentionally overlook such a matter. I have staff on duty at the Front Desk 24 hours a day to address any of the issues you mentioned in your feedback to us. We would of gladly located the person(s) smoking in our Non Smoking Hotel and addressed the matter accordingly. I would like very much for you to return and stay in the Main Building and see if your experience is a better one. I hope you will not allow an isolated incident to ruin your impression of our Hotel, we are clean and comfortable and provide Superior Customer Care to each and every one of our guests. Again, thank you leaving your feedback for us.

"Loved the Hot tub"

5
29/11/2015

Everything worked as planned.I would definitely recommend this hotel. Staff was friendly and helpful and the complimentary breakfast was adequate and satisfying. My wife and I have stayed here three times in the past 2 years and we would stay there again.

Lori_Gantz-Shelton, General Manager at BEST WESTERN PLUS Governor's Inn, responded to this review
Thank you so very much for staying with us at the Best Western Plus Governor's Inn located in Richmond, Virginia. We are very happy to see that we have retained you as loyal guests of ours. I want to take the time out to also thank you for leaving your review for us on Trip Advisor. It really means a lot to us to have our guests do that as we take the feedback and engage the staff in the positive and help retrain our staff in areas where there is some cause for concern from our guests. I am glad that you like the Jacuzzi Tub as well, that is always an extra added bonus. Again, thank you and we look forward to your return trip to see us.

"Comfortable, reasonably priced accommodations"

4
24/11/2015

Tripadvisor found us accommodations when every hotel we contacted in the area told us they were full. We were warmly greeted at the front desk by Maharshi. Our room was very clean, comfortable and modern. The complimentary breakfast would be worth enjoying even if it were charged for. Penny made sure everything was just right. The dining area was spotless.The eggs were fresh and hot, The bacon was crispy. The hotel is charming "old"brick with arches, conveniently located with easy highway access.

Lori_Gantz-Shelton, General Manager at BEST WESTERN PLUS Governor's Inn, responded to this review
I want to take the time to thank you so very much for leaving your feedback on TripAdvisor regarding our hotel, Best Western Plus Governor's Inn, Richmond, Va. I am so pleased to hear that you really enjoyed your stay with us. My team is great at providing Superior Customer Service and I am glad that you were able to experience that with Maharshi and Penny. We work really hard to keep the hotel looking fabulous. Our hotel has an unique look and feel to it and we are so proud of it and I am so happy to know that you were also impressed with it. We look forward to seeing you again in the future. Again, thank you for leaving us your review.

"Affordable and Comfortable"

4
08/11/2015

I stayed with two co-workers overnight for a conference. We loved the architecture of the hotel. Our room was large, very clean, and comfortable. The morning breakfast was the usual continental fair but good! It was perfect for an over night but we would have been fine staying here longer. All hotel staff was very friendly.

Lori_Gantz-Shelton, General Manager at BEST WESTERN PLUS Governor's Inn, responded to this review
Thank you so very much for leaving your review on Trip Advisor for our hotel, Best Western Plus Governor's Inn located in Richmond, Va. I am happy to hear that you liked architecture of our building. Our hotel is very beautiful and we take pride in our hotel. My team does an excellent job of providing clean and comfortable room for our guests as well as the Front Desk Team provides Superior Customer Care. We appreciate your review and look forward to you coming back to visit us in the future.

"my stay"

3
08/11/2015

some rooms are large and some small. apparently they were remodeled.. some rooms are lacking newness. I talking about remodeled room, with an old closet and poor workmanship. The rooms are still nice. Every place that is old has its own charm. The breakfast area will have you looking around at the architecture and design. Different.

Lori_Gantz-Shelton, General Manager at BEST WESTERN PLUS Governor's Inn, responded to this review
Thank you for taking the time to leave us your review on Trip Advisor regarding our hotel, Best Western Plus Governor's Inn located in Richmond, Va. I am sorry to hear that the impression you received during your stay is that our rooms are lacking newness. We did recently renovate our rooms with new furniture and artwork, as well as Lighting. I am sorry that even with our renovations, you were disappointed. I hope that you will return to us in the future and give us another try. Again, thank you for leaving your review.

"No Brainer"

5
31/10/2015

Lets get to brass tacks. In this economy we are all looking for value. Best Western Governor's Inn offers fair rates, a beautiful property with clean comfortable rooms. And it located in easy distances to fast food and sit down restaurants, shopping and movie theaters etc. Its an easy decision to make. Stay here, be happy. It's a no brainer.

Lori_Gantz-Shelton, General Manager at BEST WESTERN PLUS Governor's Inn, responded to this review
I want to take the time out to thank you so much for leaving your review on Trip Advisor for us. Everyone at Best Western Plus Governor's Inn Richmond, Va. believes in providing Superior Customer Care to each one of our guests. I am delighted to see that you loved our beautiful property just like we do. My Housekeeping Team works very hard to provide clean and comfortable rooms for our guests and I am happy to see that their hard work is paying off. Thank you so very much for staying with us and we hope to see you again in the very near future. Again, thank you so very much for leaving your review for us.

"I recommend Best Western Plus Governor's Inn"

5
29/10/2015

My stay here was absolutely wonderful. The Front Desk and Ms. Penny, the Breakfast was excellent. Great Business Center, Good location, Flat Screen TV and a comfortable Bed, Microwave, Refrigenator, Coffee Maker and Great two person Jacuzzi excellent.

Lori_Gantz-Shelton, General Manager at BEST WESTERN PLUS Governor's Inn, responded to this review
Thank you so very much for taking the time to leave us your feedback on Trip Advisor regarding our hotel, Best Western Plus Governor's Inn located in Richmond, Va. It is always a pleasure to receive our guest's feedback as it helps in the training of our staff as well as helps myself and the Owner look for ways to improve the Hotel or fix any issues within the Hotel. I am glad to see that your stay was wonderful and also that you got to meet Ms. Penny in the Breakfast Area. She is such an asset to our hotel and she always receives many compliments. I hope that you will return to see us again in the near future. Again, thank you so very much for leaving your review for us.

"Good for the money."

4
26/10/2015

It's not very expensive. So, that lends to some lesser quality with the age of the hotel. It's outdated. But, some of the rooms are huge. Moreover, the rooms are clean. And, the full continental breakfast is excellent. Cortney (or Courtney) is the best host there. She goes out of her way to accommodate guests, with a smile.

Lori_Gantz-Shelton, General Manager at BEST WESTERN PLUS Governor's Inn, responded to this review
I want to thank you for taking the time to leave your feedback on Trip Advisor for our hotel, Best Western Plus Governor's Inn located in Richmond, Virginia. I am glad to know that Courtney provided you with Superior Customer Service during your stay with us. I am sorry to hear that you felt our hotel is outdated as we just renovated our rooms with new Furniture, Lighting, and the Interior Hallway with new Carpet. I am glad that you enjoyed the Breakfast. I hope that your opinion of our hotel does not deter you from staying with us again in the future. Again, thank you for providing us your feedback on Trip Advisor.

"Very Good Place To Stay"

4
22/10/2015

This property was comfortable and provided a good visit for my wife and I. We were assigned a building within a short walk and had to walk up a flight of stairs (no elevator). All else was okay (Front Desk, Breakfast, Location, etc.).

Lori_Gantz-Shelton, General Manager at BEST WESTERN PLUS Governor's Inn, responded to this review
Thank you so very much for leaving your review for our hotel, Best Western Plus Governors Inn located in Richmond, Va. on Trip Advisor. We appreciate the time our guests take out of their day to provide us the feedback as it helps our hotel focus on areas that we need to pay more attention to and all the feedback we receive from our guests, we use as training material for our staff to learn and grow from. I am so sorry that you and your wife had to climb stairs to get to your room as that building has no elevator. I will make sure that the staff is notifying our guests at check in as to that building not having an elevator and give our guests the choice of whether they can be in that building or not. Also, if you make future reservations with us, just ask my staff to put a note in the comment section that you would rather be in the main building where the lobby and elevator are located. Thank you for bringing that to my attention. I am glad everything else with your stay was good. I hope that you will return in the near future to see us again

"I highly recommend Best Western Plus Governor's Inn in Richmond VA"

4
21/10/2015

What I Liked Best - Classy hotel with lots of character - Very inviting lobby - Beautiful and wide hallways - Big clean cozy room - Beds are modern and nice sheets and comforter - Curtains are nice and clean - Nice clean carpets - 42-inch flat screen TV with free HBO channels - Coffee maker and small refrigerator - Ample closet space with Ironing board and safety deposit box - Nicely equipped gym - Free fast internet - Good business center - Excellent free continental hot breakfast menu - Free parking - Nice location What I Liked Least - Outdoor pool was closed for the season - No hot tub - While the hotel property was nice, it had not so nice surrounding buildings outside, which ruin the views

Lori_Gantz-Shelton, General Manager at BEST WESTERN PLUS Governor's Inn, responded to this review
Thank you for taking the time to leave us your review on Trip Advisor regarding our hotel, Best Western Plus Governor's Inn located in Richmond, Va. I am glad that you really enjoyed our hotel and your stay here. I am sorry that we were not able to provide you with the other amenities such as the pool being closed for the season and not having a hot tub however, we do have rooms with a Jacuzzi tub if you are ever interested in renting one of those rooms. Our Jacuzzi rooms are a big seller here at the hotel as we offer a room with a regular Jacuzzi tub that sits one person and we also offer a Jacuzzi room that we consider a Deluxe as it has can sit 2 people in that tub. If you are in the area again, we would love to show you these 2 room types. Thank you for your feedback and hope to see you return in the future.

"Clean, Quiet, Very Comfortable"

5
18/10/2015

The guest rooms are large, clean, contain a large table and comfortable desk chair as well as a stuffed chair and hammock. Employees go out of their way to make your stay a pleasant one. You can't beat the variety and quality of food in the breakfast room.

Lori_Gantz-Shelton, General Manager at BEST WESTERN PLUS Governor's Inn, responded to this review
Thank you so much for taking time out of your day to leave our hotel, Best Western Plus Governor's Inn located in Richmond, Va. a review on Trip Advisor. I have a very exceptional team that are always willing to provide the best Superior Customer Care to all of our guests. I am glad that we accomplished this for you as well as a clean and comfortable room. I hope that you will return to us in the future. Again, thank you so very much for taking the time to leave us your feedback and we will see you again soon.

"Good Stay"

4
18/10/2015

Very nice place. The staff were very nice, the breakfast was good, the room was clean, the hallways were clean, good parking, and a reasonable price. We stayed here on the way to Charlottesville, and it was close enough for our purposes.

Lori_Gantz-Shelton, General Manager at BEST WESTERN PLUS Governor's Inn, responded to this review
Thank you for taking the time to leave your review for our hotel, Best Western Plus Governor's Inn located in Richmond, Va. on Trip Advisor. We are always striving to provide our guests with the best Customer Care and the cleanest rooms. I am glad to see that we were able to accomplish this with you during your stay. Again, thank you for staying with us and we look forward to your return to us in the future.

"Very clean and quiet hotel."

5
17/10/2015

Decided to stay here while visiting our daughter. The hotel was very clean and quiet. We were in the second building and had to cross the parking lot into the building that had the free breakfast, but we were okay with that. Breakfast was very good and we all enjoyed the waffles and other items. The staff person who ran the breakfast room kept everything clean and tidy and was there to assist you when needed with a smile. The architecture of the buildings and rooms made it very cozy. We were able to get in and out of the hotel with ease. You have to be careful as you may pass buy the hotel at first as the hotel is back in behind, I believe a car wash. We would definitely stay at this hotel again. The hotel was very clean which is a plus in my book, from the hallways to the parking lot to the room. Enjoyed are stay very much and would recommend this hotel highly. It took me a long time searching reviews until I found this hotel. We were very pleased.

Lori_Gantz-Shelton, General Manager at BEST WESTERN PLUS Governor's Inn, responded to this review
I want to take the time to thank you very much for leaving your review for our hotel, Best Western Plus Governor's Inn located in Richmond, Va. on Trip Advisor. I am so glad to hear that you enjoyed your stay with us and will utilize us again in the future. We pride ourselves on our beautiful hotel, Superior Customer Care, and Clean and Comfortable rooms. Thank you for noticing that we strive to be the best in the industry. We look forward to your return visit and thank you again for staying with us.

"Clean and Safe and reasonably priced"

4
12/10/2015

The Front Desk staff and Management were professional, courteous, and very helpful throughout our visit. Everything from telephone reservations to check-in and check out was all handled with efficiency and pleasantness. Complimentary breakfast selections were better than most. The grounds and facility were well kept and safe. The room was clean and comfortable and it was a good nights sleep. I would definitely stay there again.

Lori_Gantz-Shelton, General Manager at BEST WESTERN PLUS Governor's Inn, responded to this review
I want to thank you for taking the time out to leave our hotel, Best Western Plus Governor's Inn, Richmond, Va. a review on Trip Advisor. It means so much to myself and the team that we provided you with Superior Customer Service as well as great accommodations. It is also great to know that we achieve what we set out to do and it keeps us on our toes so that we do not slip and go lacking in any area of Hospitality. Again, thank you for leaving your review and we hope that you will return for a future visit with us.

"Family friendly clean hotel"

5
12/10/2015

Great staff, spacious rooms, in a convenient location. I would recommend this hotel and we would stay here again. The rooms have a fridge and a microwave which was nice for leftovers from restaurants that we frequented in the area.

Lori_Gantz-Shelton, General Manager at BEST WESTERN PLUS Governor's Inn, responded to this review
I want to take the time to thank you so much for leaving your feedback on Trip Advisor for our hotel, Best Western Plus Governor's Inn located in Richmond, Va. I am so glad that we were able to provide you a clean and comfortable room with great amenities in the room such as the refrigerator. That really does come in handy when you bring your food back to the room. We pride ourselves on Superior Customer Service and I am happy to hear that is what you received from my wonderful team. Again, thank you for staying with us and I hope that you return in the future to see us.

"Great view, excellent helpful staff"

5
09/10/2015

The hotel was in a great location on the island. the staff was extremely helpful in directing us and accomodation an 80 yr old couple with us. Rooms were extremely comfortable. Had never been in a Best Western Plus before but would definitely go back

Lori_Gantz-Shelton, General Manager at BEST WESTERN PLUS Governor's Inn, responded to this review
I want to personally thank you for leaving your feedback for our hotel, Best Western Plus Governor's Inn located in Richmond, Va. It warms my heart to know that you really enjoyed our hotel. I have the best team anyone could ask for and they provide each one of my guests Superior Customer Care. I am happy that your experience with us was such an awesome one that you are now going to be choosing Best Western Plus hotels in the future. We hope that you will return to us in the future. Again, thank you for leaving your feedback for us, it keeps us on our toes as well as helps us improve on any areas that we need to improve on.

"Nice on the outside"

3
09/10/2015

This hotel is very nice on the outside, but the rooms are run down and in need of updating. I usually stay at another hotel chain and I think I will stick with them. I was expecting cleaner and nicer rooms here.

Lori_Gantz-Shelton, General Manager at BEST WESTERN PLUS Governor's Inn, responded to this review
I want to take the time to thank you so much for leaving your feedback regarding our hotel, Best Western Plus Governor's Inn located in Richmond, Va. I am so sorry to hear that you was disappointed in your stay with us. We recently renovated our hotel so I am surprised that you felt our rooms were run down and not clean. We are a constant winner of the Certificate of Excellence Award through Trip Advisor as well as passed every QA Assessments with high scores, with Housekeeping receiving some of the highest scores. I will pass your feedback on to my team in hopes of better improving our hotel. Thank you for your feedback.

"Loved it! Great "

5
07/10/2015

Penny the lady working breakfast was friendly kind and made sure everything was full and clean. I had two 4 year olds with me and she took time to chat with them about them going to pre school and was so sweet! As if the lovely hotel wasn't enough penny made it an all around amazing visit! I will definitely be back if I need a hotel again snd would recommend it to others!

Lori_Gantz-Shelton, General Manager at BEST WESTERN PLUS Governor's Inn, responded to this review
I just wanted to take the time to thank you so very much for leaving your feedback on Trip Advisor regarding our hotel, Best Western Plus Governor's Inn located in Richmond, Va. It is always a pleasure to get feedback from our guests, whether positive or negative and that in turns keeps us on our toes or shows us areas where improvement is needed. I am glad to hear that you were able to come into contact with Penny, our Breakfast Attendant, she is a very valuable asset to our team and all my guests just love her. She has been with us for many years and the guests always look for her when they return to us for a visit. She is very hands on and a people's person. I will make sure I pass on your comments to her as I know she would appreciate them. Again, thank you for staying with us and please do return in the future.

"Good room at a good price"

4
07/10/2015

Found the entire experience very good. Pleasant, helpful staff, clean room, good breakfast, right across from a business complex where we needed to be the next morning. Many restaurants nearby. The property is obviously a little dated but well-maintained. The price was very reasonable.

Lori_Gantz-Shelton, General Manager at BEST WESTERN PLUS Governor's Inn, responded to this review
I wanted to take the opportunity to thank you so much for leaving your review on Trip Advisor for us regarding your stay at our hotel, Best Western Plus Governor's Inn located in Richmond, Va. We take great pride in our hotel and I am happy to hear that we provided you with Superior Customer Service as well as a clean, comfortable room. Nothing better than to start your day off right with a good breakfast and I am glad that we could provide that for you as well. We hope that you will spread the word about your stay as well as return to us in the future for another great stay.

"Good hotel on outskirts of Richmond"

4
06/10/2015

Hotel was a bit difficult to find as well back from the road but it did mean it was quiet. Close to shops and restaurants. Room was clean and comfortable and looked like it had a new carpet. Breakfast was of a good standard. Staff on the front desk were very helpful and printed us directions on how to get into Richmond centre.

Lori_Gantz-Shelton, General Manager at BEST WESTERN PLUS Governor's Inn, responded to this review
Thank you so very much for leaving us your feedback on Trip Advisor regarding the Best Western Plus Governor's Inn located in Richmond, Va. I am sorry you had difficulties finding us, that couldn't of been such a great experience for you. I am glad that you found us and that once you were here that you enjoyed your stay with us. We are very fortunate to have lots of shopping opportunities and Restaurants in close proximity to our hotel. Certainly glad that my team at the Front Desk was able to provide you with accurate directions to downtown Richmond. We hope that you will stay with us again in the future.

"Oh, my Gosh!"

1
04/10/2015

It has an interesting outside appearance. But we stayed in a suite at the rear of the main building. That means you can't just get up to get coffee in the morning. Internet was hit and miss. TV did not work. You have to climb a stairway inside the hotel building to get to the second floor as there are no elevators. The restaurant has been closed. WHAT WAS I THINKING??

Lori_Gantz-Shelton, General Manager at BEST WESTERN PLUS Governor's Inn, responded to this review
Thank you for taking the time to leave your review for our hotel, Best Western Plus Governor's Inn located in Richmond, Va. I am very sorry that your experience at our hotel was below your expectations. We do apologize for the issues that you encountered during your stay. I know that we did everything on our end to help resolve this issues for you and apologize that it was not to your satisfaction. We pride ourselves on our hotel and our staff so I am sorry that your impression of our hotel fell short. We hope that you will return to the Best Western Plus Governor's Inn and give us another chance to accommodate you better. Again, thank you for leaving your review.

"Hidden away in a quiet location some distance from traffic noise"

5
29/09/2015

I've never known such a quiet location. This hotel is some distance back from the highway and though it's easy to miss (unless you're looking for the large "Car Pool" car wash sign located in front) once found, you can't miss it in the future. The rustic brick and colonial design makes you truly feel you're home. We originally stayed several days before travelling to other areas of the state, then scheduled a return visit for the following week, prior to flying out. Everything worked out nicely. We look forward to a cozy Winter visit, next time around.

Lori_Gantz-Shelton, General Manager at BEST WESTERN PLUS Governor's Inn, responded to this review
Thank you for taking the time to leave your review on Trip Advisor regarding your recent stay at Best Western Plus Governor's Inn located in Richmond, Virginia. I am glad that you enjoyed your stay with us. It is always a pleasure to hear that guest enjoy the brick work of the hotel and how it makes you feel like home. We have a gorgeous property and want all of our guests to feel like they are at home. It helps that we sit back off of the road so that you do not encounter the noise from the road and other disturbances. Again thank you for taking the time to leave your feedback for us and we look forward to seeing you again in the future.