SureStay Plus by Best Western Rexburg

885 W Main Street, Rexburg, 83440-5062 Etats-Unis

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PHONE : (208) 359-1311

3.5 / 5

143 Reviews

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Hotel advantages

Activities

Jacuzzi

Swimming pool

Hotel services

Buisness Plus equipment

24/7 reception

Complimentary breakfast

Free Parking

Free Wifi

Indoor pool

Washing machine on site

Parking

Room services

Coffee maker

Hair dryer

Iron and ironing board

Microwave

Refrigerators

Description

Surrounded by the rugged beauty of Eastern Idaho, the SureStay Plus by Best Western Rexburg, Rexburg, Idaho, gives travelers a comfortable home base filled with the sense of wonder that comes from exploring one of the country's most scenic regions, with extraordinary attractions just moments away. A satisfying complimentary breakfast starts each morning before a day at Yellowstone Bear World or the Legacy Flight Museum, with spacious guest rooms and modern essentials to unwind afterward, and friendly service that adds warmth to every stay, day or night. The towering white dunes of St. Anthony, Heise Hot Springs, and the Teton Flood Museum are close, with Yellowstone National Park, Grand Teton National Park, and the charm of Jackson Hole within reach, with the Snake River, Mesa Falls, and the Big Hole Mountains close for fishing, hiking, and snowmobiling through the seasons. Yellowstone, the Tetons, and the St. Anthony dunes ring the region.

Customer reviews

3.5

based on 143 guest reviews

Excellent

Very Good

Average

Poor

Terrible

Cleanliness

Location

Rooms

Service

Sleep Quality

Value

"Sleepless nights"

Paula D, 28 Juin 2026

Stayed 3 nights, 2 rooms, did not clean rooms. Noisey, paper-thin walls. Did not keep breakfast area stocked & clean. Air conditioner sounded like helicopter in room…ridiculous.

Owner Response, 28 Juin 2026

Hi Paula, Thank you for leaving us a review. I apologize we did not meet your expectations. Your feedback helps us improve and provide better service. We do full service every 3rd unless requested otherwise. We are always able to provide service if requested. Please ask for me next time you are in and we can offer a free upgrade for your next visit. Thank you.

"How not to keep a reservation"

Warren W, 17 Septembre 2025

Reserved a first floor room ended up on the second floor with no elevator the wife and I are both elderly and have trouble walking and a lot of problems with stairs and add luggage wow it was a nightmare. Then to add Salt to the wound. Another couple come in at same time (there was 2 desk clerks) and inquired about a room and was given a room $30 less than we paid. We made our reservation months ago and used our AAA discount when I mentioned this to my desk clerk she just said Well I guess that was the rate then and now it's lower and there wasn't anything she could do about it As I went out to get my wife I could hear them laughing. It was a big joke to them

"Clean, comfortable and affordable!. Will definitely stay here again!"

Raye-Lee, 16 Juillet 2024

Our stay at the Sure Stay Plus by Best Western in Rexburg ID was a lovely experience. Lilly at the front desk was wonderful! We only stayed 1 night, but wished we could have stayed longer. The hotel, itself was lovely & clean. Our rooms were Very clean & comfortable. After a long day of travel, we enjoyed relaxing in the pool & hot tub. We loved our stay!

Owner Response, 16 Juillet 2024

Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 208-359-1311. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, 53066 Property GM SureStay Plus by Best Western Rexburg

"Huge Disappointment"

darlenej529, 12 Juillet 2024

With the name Best Western, I was expecting much better. It's like a cheap knockoff wanna be and cost more than the real deal. Breakfast was a joke. Machines broken, choices very limited. No fresh fruit. It was like they didn't care, no special effort. The rooms were clean but the toilet, tub area was so small and tight. The toilet so low to the ground.

Owner Response, 12 Juillet 2024

On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 208-359-1311. Sincerely, 53066 Property GM SureStay Plus by Best Western Rexburg

"Surestay Plus"

jegger_knickerbocker, 08 Juillet 2024

I found that this week stay was adequate for my family's needs. There was some issues with the breakfast, but overall acceptable.

Owner Response, 08 Juillet 2024

Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 208-359-1311. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, 53066 Property GM SureStay Plus by Best Western Rexburg

"Clean but…"

glb12024, 21 Juin 2024

Clean room recently updates however Toilets are extremely low with no grab bars in bathroom. May be worth $$ but can find other hotels with better and newer amenities

Owner Response, 21 Juin 2024

Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 208-359-1311. Sincerely, 53066 Property GM SureStay Plus by Best Western Rexburg

"Pleasantly pleased"

jesdiamond7, 27 Mai 2024

Newly remodeled, very nice stay, very friendly staff. Location was excellent. All in all I was very pleased.

Owner Response, 27 Mai 2024

Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 208-359-1311. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, 53066 Property GM SureStay Plus by Best Western Rexburg

"Best value and best service in the area"

SunriseGrandma, 15 Mai 2024

We have family in the area and have stayed here 3 times in the last 2 years. We've also stayed at two "name brand" hotels nearby so we have a good basis for comparison. The rooms at the Best Western are little smaller, however, the price is lower and the customer service is much BETTER. The breakfast is very nice. It includes all the basics. The property was recently updated so everything feels brand new. No work out room, but a great indoor pool and spa. Plus the location near major highways can't be beat. We always stay for several nights and never fail to get a good night's sleep. We will be back.

Owner Response, 15 Mai 2024

Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 208-359-1311. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, 53066 Property GM SureStay Plus by Best Western Rexburg

"Clean, safe, & excellent staff"

Vacationer202891, 17 Janvier 2024

Very nice front desk person, helpful & let me check in early. Beautiful room, clean and warm. The hotel pool, laundry center & surrounding areas were extremely clean. Snow was plowed, parking lot was great

Owner Response, 17 Janvier 2024

Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 208-359-1311. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, 53066 Property GM SureStay Plus by Best Western Rexburg

"Extra fees"

tkleim83, 26 Novembre 2023

Hotel charge too much fees and we can't find this fees in the app. I needed an accessible room and I couldn't get because I had two tiny dogs. The safe deposit is still not back in my bank account……..

Owner Response, 26 Novembre 2023

Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 208-359-1311. Sincerely, 53066 Property GM SureStay Plus by Best Western Rexburg

"I really appreciate Best Western"

DeJulio V, 25 Novembre 2023

I made the mistake of picking random hotels when traveling. To dirty rooms and not feeling safe. I made the wise decision to become a best western member because you always know what you will get. If you stay at just a best western sometimes they aren't the best. But if you stay at a best western plus you will always have an amazing place to stay for the night .

Owner Response, 25 Novembre 2023

Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 208-359-1311. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, 53066 Property GM SureStay Plus by Best Western Rexburg

"Bad"

fabiano l, 03 Septembre 2023

very bad, you can't sleep if you are on the first floor, there is no isolation between rooms. Bad breakfast and pool doesn't work, it never works and they are asking to make a reservation. Employees don't care, this is all normal.

Owner Response, 03 Septembre 2023

Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 208-359-1311. Sincerely, 53066 Property GM SureStay Plus by Best Western Rexburg

"Don't like the new flooring"

kevinsgirl, 30 Juin 2023

This is the 3rd time we've stayed at this hotel. The people at the desk are awesome and so friendly. The hotel is just down from the highway that runs by Rexburg to Idaho Falls and all the towns in between, so access to this freeway is easy. The hotel is behind a Maverik gas station so it's easy to gas up and buy snacks. Well, now for the not so good news. I guess BW bought this hotel and for some reason thought that fake hardwood floors would be a good idea. Maybe they are easier to clean, but they were hard and cold on the feet. I do always wear socks or try to in hotels, but the floor was very hard to walk on, and cold. The sink is right when you walk in the door so anyone out in the hall will see you if you're standing at the sink brushing your teeth or whatever, so you better be dressed. Also, since the sink is there, you can see the light from the bed and see and hear everything going on there. The bathtub/shower and toilet are together in a separate, tiny room with a door, opposite of the sink. The bed was not as comfy as I remember. This was 2nd week of June 23 and the pool was closed for remodeling. Great timing for summer. The price was better than some of the other hotels and it is a nice place, but I really dislike the flooring. It made the room feel cold and uncomfortable. It was not pleasant.

Owner Response, 30 Juin 2023

Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 208-359-1311. Sincerely, 53066 Property GM SureStay Plus by Best Western Rexburg

"Wonderful"

Chuck52310, 09 Juin 2022

Nice hotel. Very clean. Friendly staff. The breakfast was varied and very good. One of the best Quality Inns in which we have stayed. Very convenient to highway. Restaurants in town. We would stay ere again.

Owner Response, 09 Juin 2022

Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 208-359-1311. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, 53066 Property GM SureStay Plus by Best Western Rexburg

"Pleasantly surprised"

exptraveller501, 26 Juin 2021

The Quality Inn in Rexburg turned out to be a pleasant surprise and much better than expected. The location is good. The room was clean, spacious and comfortable. The staff were friendly and helpful. The WiFi worked well and the breakfast was basic. If all you need is a clean place to sleep then this place is a good option. Nothing fancy but meets the basic necessities of a place to sleep when passing through the area.

"Nice Hotel. Very clean."

carola73, 23 Mai 2021

I stayed here 4 nights recently. Nice hotel. Nothing fancy but very clean and the property is very well maintained. My only issue with it was that the walls are a little thin and I could hear the TVs from other rooms all night long and hear the person above me banging and walking around quite often. Other than that, I had no issues here.

"Just the WORST!"

jennycX6709FH, 26 Septembre 2020

I'm a very forgiving person, but felt the need to warn other people of this hotel. This is the worst hotel I've ever stayed at. The bathroom door doesn't close. The bathroom is barely large enough to turn around in (and I'm a skinny person). The shampoo is runny, cheap, and I almost needed the whole TINY bottle to clean my shoulder-length hair. The chair was torn up and filthy. The carpet is dingy and filthy. Because of COVID, the housekeeping wouldn't come empty our trash. Also, because of COVID, the breakfast was “grab-and-go.” Normally, this wouldn't be a problem, except the oranges were rotten. Seriously!!! Rotten oranges, small, dry chocolate muffin, water, and a 6 inch microwave greasy burrito. Just gross! What is doubly disappointing is that there are no breakfast places in town except fast food, gas station store, or 1 sandwich place that served three breakfast items. The gas station store had better food than the hotel. It's just disappointing and disgusting. There is nothing “Quality” about this hotel. It's as cheap as you can get. Stay here if you must, but you've been warned.

Nearby hotels

Best Western Plus CottonTree Inn

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Best Western Driftwood Inn

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Have any questions?

Is breakfast included in the rate?

Julie

Best Western assistance

You'll find this information in the rate description on our website and in your confirmation email - some rates may include it. If breakfast is not included, its price is shown on the rates page, in the "terms of sale" column.

I think I'll arrive outside the stated hours. Will I still be able to check in?

Julie

Best Western assistance

Our reception is staffed 24/7 in all our hotels. You can also notify the property using the contact details provided in your booking confirmation.

Are pets allowed?

Julie

Best Western assistance

Each Best Western® Hotels & Resorts property is free to set its own pet policy. Their pet conditions are shown on the hotel page.

How do I book a free night using my Best Western Rewards® loyalty points?

Julie

Best Western assistance

The number of points required to book a free night depends on the hotel chosen.
To enjoy a free night using your Best Western Rewards® loyalty points, log in to your loyalty account.
When booking, if the hotel shows available, bookable rooms, the number of points required will be displayed.
If you can't find the information you're looking for, contact our reservations centre on 0805 08 08 58 (free call from a landline in France).

Can I pay with Chèques-Vacances?

Julie

Best Western assistance

Each Best Western® Hotels & Resorts property is free to accept or decline Chèques-Vacances as a means of payment. For more information, please contact the hotel directly. Contact details are available on the hotel page or in your confirmation email. You can also find properties accepting these vouchers on the ANCV website.