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Best Western Plus Hotel CottonTree Inn, Idaho Falls

4.5/5  - basé sur 697 notations.
900 Lindsay Boulevard, 83402-1818, Idaho Falls, United States - See map
Best Western Plus CottonTree Inn - The Best Western Plus CottonTree Inn is adjacent to the Snake River boat dock, seconds from the Snake River Green belt. The Best Western Plus CottonTree Inn is ideally located in the center of Idaho Falls. Come and experience our hotel near the major tourist attractions. Best price guaranteed and exclusive deals.

The Best Western Plus CottonTree Inn is located near Interstate 15 and Highway 20, this Idaho Falls hotel is located near the famous Snake River Greenbelt, the local LDS Temple, plenty of downtown shopping and dining and the excitement of downtown Idaho Falls. Love snow? The Grand Targhee Ski Resort and the Kelly Canyon Ski Resort offer plenty of powder to carve in the winter. Want to explore? Yellowstone National Park, Green Canyon Hot Springs, Grand Teton National Park, and Craters of the Moon are just a short drive away. Want to take a day trip? Popular Jackson Hole, Wyoming is just 1. 5 hours away. Guests staying at the energy-star approved Best Western Plus CottonTree Inn will find cozy yet well-appointed guest rooms and suites, each complete with DirecTv DRE cable and wireless high-speed Internet access 24-hour indoor pool & hot tub, newly updated fitness center. Guests will also wake up each morning to complimentary newspapers and full hot breakfast and receive freshly baked cookies from 5 p. m. - 9 p. m. After a long day of sightseeing and exploring, guests staying at the Best Western Plus CottonTree Inn can take a dip in the indoor swimming pool and hot tub, workout in the fitness center, take advantage of guest laundry, read a complimentary copy of USA Today or use our airport courtesy shuttle to get to and from the airport. Staying at the Best Western Plus CottonTree Inn on business? Then you'll love being close to local businesses, like the International Nuclear Laboratories, North Wind Environmental, Battelle and Areva. Our friendly, professional and welcoming staff members are ready to make your Idaho Falls hotel stay unforgettable. Book your accommodations at the Best Western Plus CottonTree Inn and save today. Enjoy your stay.

Best Western Plus

Hotel CottonTree Inn

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Hotel advantages

  • 24-hour front desk
    24-hour front desk

Guest reviews

In partnership with tripadvisor fr
Certificate of Excellence 2018
GreenLeader Bronze
 
based on 697 guest reviews
NOTE ISSUED
Excellent
383
Very Good
219
Average
67
Poor
19
Terrible
9
REFER TO NOTICE
Business Business
103
Couples Couples
242
Family Family
255
Friends getaway Friends getaway
41
Solo travel Solo travel
31
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"Very helpful staff."

5
11/11/2018

We have stayed here before on our trips south. On this trip I made the mistake of booking on Booking.com. Never again. I had put wrong date and cancelled within five minutes. I was told it was non refundable. I called the hotel and their agent helped me fix it by changing date to our return trip. When we checked out the agent helped make reservations for our next stop. I have always found their staff to be friendly and very helpful

Maygen S, Director of Sales at Best Western Plus Cottontree Inn, responded to this review
Thank you for taking the time to tell us about your stay. We are so glad to hear our staff was able to rectify what sounds like a very frustrating situation. We look forward to welcoming you back next time you are in Idaho Falls! Best regards, Maygen Sato Sales Manager

"Clean room with convenience location "

5
20/10/2018

The hotel is just next to the interstate 15 which make road trip easy. They have large indoor pool and gym which open 24 hours with room key access. The room is nice and new with lots of plugs. The breakfast has a lot of cold and hot item. And the best is the breakfast serve free and service long time until 10 AM. Staff are all friendly.

Maygen S, Director of Sales at Best Western Plus Cottontree Inn, responded to this review
Thank you for choosing to stay with us. We appreciate your feedback. I'm happy to hear you enjoyed your stay with us. We hope to welcome you back next time you are in Idaho Falls. Maygen Sato Sales Manager

"Clean & Fresh Pet Friendly Rooms"

5
13/10/2018

We have been travelling travel through Idaho Falls for the past 5 yrs about 6 times per year. And we travel with pets. We book online and check in is easy. The pet friendly rooms have laminate rather than carpet and it makes such a difference. The rooms smell clean - no leftover doggie smells and no carpet cleaning residue... just a pleasant, fresh linen smell. And I don't have to stress should my messy eating dogs slurp their water or drop a kibble or two. Every hotel offering pet friendly rooms should follow their lead. And the beds are just so comfortable. When we have managed to crawl out of bed in time to catch the breakfast, it doesn't disappoint. There is enough selection to suit just about everyone. The hotel is quiet, there's always plenty of parking near your assigned room, great restaurants within walking distance and the scenic pathway leading to the Falls is only steps away. I really trust the Best Western brand based on my 20+ stays in just this location. Highly recommend this hotel when travelling through Idaho Falls.

"AN EXCELLENT BEST WESTERN!!!!!"

4
09/10/2018

I would give this hotel five stars except that I reserve that for the ultra-expensive hotels that offer unbelievable luxury and services such as a Ritz Carlton or Four Seasons. But for a mid-price hotel such as a Hampton Inn, Fairfield Inn, Holiday Express or Best Western, I give this hotel a 10 on a scale of 1 to 10. I am a BW Diamond Member that stays in BW hotels maybe 40 nights a year, and this is definitely one of their finer properties! It has ALL the facilities and amenities you expect. And is super-clean, quiet, safe, comfortable. Front-desk staff all VERY nice and VERY helpful. I'LL BE BACK!!!!!

Maygen S, Director of Sales at Best Western Plus Cottontree Inn, responded to this review
Thank you for taking the time to share feedback about your stay at the Best Western Plus CottonTree Inn. We're very happy to hear that you enjoyed our in- hotel offerings, and exceptional staff during your stay. We pride ourselves on providing a excellent guest experience, and appreciate you sharing yours with us. We hope to welcome you back for your next visit to Idaho Falls! Thank you, Maygen Sato

"Lost Reservation"

2
09/10/2018

I had booked this hotel on Hotels.com two hours before my elderly parents "one just recently undergoing open heart surgery" arrived not knowing exactly how long they could drive each day. Upon arrival they were told that they did not have a reservation. Even after giving the hotel the reservation number and receipt showing that the room had been paid for in full the clerk said he could not check them in unless they repaid for the room. Also on line the pet fee was $15 the clerk said their fee was $28. After I contacted customer service and they faxed over the reservation my parents were allowed to check in. I'm not sure of the who's mix up it was but this was not acceptable.

Maygen S, Director of Sales at Best Western Plus Cottontree Inn, responded to this review
Thank you for choosing our hotel for your recent stay in Idaho Falls. I would like to take this time to apologize for any inconvenience you or your parents experienced during your visit with us. If you can please provide us with the details of your reservation, we would be more than happy to follow up with your concerns and ensure that negative experience will not be repeated in your future visits with us. We can be reached at the hotel 208-523-6000. Myself or James Spatig the General Manager will be more than happy to hear from you. Thank you for your time and we hope to hear from you soon. Maygen Sato, Sales Manager

"great Hotel"

5
07/10/2018

Best Western cotton tree in a very nice hotel. The rooms are very clean and the people at the front desk very friendly. I went swimming in the pool and the hot tub and it's very clean. Also the breakfast in the morning is very nice I would deftly recommend this hotel

Maygen S, Director of Sales at Best Western Plus Cottontree Inn, responded to this review
We truly appreciate you taking the time to share your feedback with us! We're excited to hear you had a great experience. We look forward to hosting your next visit! Until next time, we wish you all the best in your travels! Thank you, Maygen Sato Sales Manager

"Happy with our stay"

5
03/10/2018

Pet friendly hotel with nice room and good breakfast. We had the two queens bedroom and the duvets are made to be washed between each use. Hard surface smooth flooring was very clean. Room was quiet and roomy. Extra charge for pets but not outrageous. Good restaurant across the street Jakers.

Maygen S, Director of Sales at Best Western Plus Cottontree Inn, responded to this review
Thank you for taking the time to share feedback about your stay at the Best Western Plus CottonTree Inn. We're very happy to hear that you enjoyed our hotel offerings during your stay. We hope to welcome you back for your next visit to Idaho Falls! Best regards, Maygen Sato

"Comfortable Hotel and Friendly Staff"

5
28/09/2018

Very comfortable room and bed. We had Standard King room with a sofa bed in it. Great set up: Sink outside bathroom; good mirrors and lighting; lots of outlets; refrigerator; blow dryer; iron; table; chairs, desk; good internet and cable; dresser; long bench to put stuff or sit; coffee in room; gym; pool; and more. Great complimentary breakfast variety and food. Nice indoor pool. I would stay there again.

Maygen S, Director of Sales at Best Western Plus Cottontree Inn, responded to this review
Thank you for taking the time to share feedback about your stay at the Best Western Plus CottonTree Inn. We're very happy to hear that you enjoyed our hotel offerings during your stay. We hope to welcome you back for your next visit to Idaho Falls! Best regards, Maygen Sato

"decent hotel by airport"

3
21/09/2018

I stayed in this hotel for one night with my boyfriend. Unfortunately we stayed on a Sunday when most things are closed in town. We chose this hotel to be close to the airport which it was. Included breakfast and wifi were decent. There was an indoor pool and a small fitness center we didnt use. The room was fine. I wish the hotel was more knowledgeable about things to do in the area as so much was closed. We got excited about a drive in movie theater from the in room book but it needed to updated as it was permanently closed. All in all a decent hotel.

Maygen S, Director of Sales at Best Western Plus Cottontree Inn, responded to this review
Thank you for choosing our hotel for your recent stay in Idaho Falls, I am sorry to hear that Idaho Falls did not to meet your expectations. Unfortunately most business in Idaho Falls are closed on Sundays. Thank you for your time and we hope to welcome you back if you are ever in Idaho Falls again. Thank you, Maygen Sato

"Tough call on the rating"

3
11/09/2018

There were many positives to this hotel - yet a few negatives as well. Initially the updated feel seems very nice - but unfortunately we noticed a significant number of opportunity areas for improvement. First of all our room did not feel very clean. Our bedding was haphazard & falling apart. The bathroom had stains in the corners and all over the shower curtain. But - the towels were plentiful & soft. The pillows on the bed were perfect - yet the bed was uncomfortable. The staff at check in were great. They were both friendly & happily answered questions. I think with a little extra work - this could be a 5 star hotel - especially given the great staff & location.

Maygen S, Director of Sales at Best Western Plus Cottontree Inn, responded to this review
Thank you for taking the time to share your review with us. We appreciate all feedback from our guests, good and bad, as it allows us to improve upon the guest experience for which we are truly committed. We are glad to hear that our staff was pleasant and we will consider your suggestions for improvement. Best regards, Maygen Sato Sales Manager

"Snake river in Idaho Falls"

4
11/09/2018

This is a recently upgraded hotel 100 yds from the Snake river. In peaceful surroundings and with attentive, friendly staff, it is a strategically located stop on the way to Yellowstone or Jackson Hole. The river walk takes you to the falls on the Snake river that gives the city its name. Good restaurants and breweries as well as the center of Idaho Falls are also within walking distance.

Maygen S, Director of Sales at Best Western Plus Cottontree Inn, responded to this review
Thanks so much for the kind feedback! Our location is one of our best features, and we are glad to hear that you enjoyed your stay. We hope to welcome you back next time you are in Idaho Falls Best regards, Maygen Sato Sales Manager

"Light in the Ceiling reflecting off a Photo on Wall was shorted out and Flickered all Night Long!"

4
10/09/2018

This Best Western when we arrived to check in had the Fire Department there with an evacuation because of a Short or Evaporation in the Wires in the Computer. The Bathroom sink is outside the Bathroom, and the Bathroom was Tiny! The Ceiling Light above a Bench in the Sleeping Area just in front of the Foot of the Bed was Shorted out and would not fully shut down with a Switch but Flickered all night Long. Room was a Std. King with Sofa, $169.99 without Taxes, and was pricey because of the end of the Summer Season but as I traveled on with my 3 Week Trip I seen a whole lot of Price Gouging!

Maygen S, Director of Sales at Best Western Plus Cottontree Inn, responded to this review
Thank you for choosing our hotel for your recent stay in Idaho Falls, . I would like to take this time to apologize for any disturbance you experience during your visit with us. We will follow up with your concerns and ensure that negative experience will not be repeated in your future visits with us. Best regards, Maygen Sato Sales Manager

"Very clean"

5
10/09/2018

I found the hotel to be clean, comfortable and with very friendly staff. Comfortable beds and great service! The hot tub was clean, good size and about 104 degrees, some places have tubs at 99 degrees which just is not the same.

Maygen S, Director of Sales at Best Western Plus Cottontree Inn, responded to this review
We truly appreciate you taking the time to share your feedback with us! We're excited to see you had a great experience. I'm glad we met your expectations and made your stay memorable. We look forward to hosting your next visit! Until next time, we wish you all the best in your travels! Best regards, Maygen Sato Sales Manager

"A good place for day trips"

4
07/09/2018

As we were heading back to Boise (from Yellowstone), we wanted a place to rest and a chance to see the area. We spent 2 nights here which worked out well as we were able to drive to the nearby River Walk and see the falls! They were well worth the extra night we stayed! BTW, the place was clean and the service was good.

Maygen S, Director of Sales at Best Western Plus Cottontree Inn, responded to this review
Thank you for taking the time to share feedback about your stay at the Best Western Plus CottonTree Inn. We're very happy to hear that you were able to take advantage of our convenient location during your stay. We hope to welcome you back for your next visit to Idaho Falls! Best regards, Maygen Sato Sales Manager

"CottonTree Inn"

5
04/09/2018

It was clean, accommodating and the staff that was kind and gracious. I did feel it could use a few upgrades. We also had to wait until three to check in. We were very tired from a long trip, and had to kill about an hour.

"Family of 5"

4
01/09/2018

24 hour pool was a bonus! Very nice after a long drive and helped the kids to unwind even at 10pm. Room was comfy and 2 queens and a sofa bed easily fit the 5 of us. Was disappointed there was no microwave, however. Breakfast was great! Kids loved waffles, sausage, and fruit/whipped cream.

"Excellent Hotel - Good Value"

5
28/08/2018

Walked in hoping for a room and we were not dissapointed. Our second Best Western Plus in 2 days. We were so impressed we have joined their rewards programme. When you add in the complimentary coffee (with hot water for tea available); the free breakfast it knocks spots off the budget hotels round here.

"We love the staff here it is a home away from home."

5
20/08/2018

We stay here when we are in town overnight . This trip was combined with family and business for us . We go to the falls for supplies as we live 100 miles from a city where we can buy what we need or have dentist appointments. Liz and the rest of the Staff go out of their way to help and make us feel welcome.

"Good place stayed here overnight while on a tour"

4
19/08/2018

My family and I were on a tour with the main attraction heading to Yellowstone National Park. One the way we stop at Idaho falls. Spent the night at this Best Western, good clean room with a nice free breakfast.

Maygen S, Director of Sales at Best Western Plus Cottontree Inn, responded to this review
Thank you for your review here on TripAdvisor! We are so glad to hear that you enjoyed your stay with us. Thank you, Maygen Sato Sales Manager

"Ok for 1 night"

3
14/08/2018

This hotel is very conveniently located from the I-15. The Snake River is right behind the hotel and is a quick 2 min walk. The check in/out staff was extremely friendly and quick. The internet was slow, but served its purpose. The beds were hard and the bathroom door did not lock, but the room was clean. Breakfast was the worst. I would eat somewhere else. The countertops, tables and floors were dirty. The breakfast staff filled the warmers up so full, the lids did not close and everything was cold. The eggs were burned and sausage was overcooked and rubbery. The hot chocolate tasted like water. There were no gluten free options. There have been gluten free options in every other Best Western Plus we have stayed at. It was obvious the breakfast staff did not care about the appearance of the the breakfast area or the taste and quality of the food they were providing. The elevator creaked and groaned so bad, I wasn't sure it was going to make it to the 3rd floor. We ended up using the stairs for the rest of the our stay.

Maygen S, Director of Sales at Best Western Plus Cottontree Inn, responded to this review
Thank you for choosing our hotel for your recent stay in Idaho Falls, . I would like to take this time to apologize for the noise disturbance you experience during your visit with us. We will be following up with your concerns to ensure that a negative experience will not be repeated in your future visits with us. Thank you, Maygen Sato Sales Manager 208-523-6592

"Nice 2 night stop"

5
10/08/2018

On rouute to yellowstone stopped here, very nice hotel. Located in quiet end of town but no more than 5 min walk to falls. Idaho has excellent walk round the river. Hotel nice n comfortable and clean.

"Great hotel - easy, inexpensive and comfortable"

5
30/07/2018

We stopped here on our way to Yellowstone. We didn't spend much time there, but the room was comfortable and clean, the check in/reservation was easy and it was convenient to restaurants and the highway.

Maygen S, Director of Sales at Best Western Plus Cottontree Inn, responded to this review
Thank you for taking the time to leave a review here on TripAdvisor. We are glad that your stay was comfortable and convenient. We hope to welcome you back soon! Best Regards Maygen Sato Sales Manager

"Easy and restful"

5
30/07/2018

We were travelling on motorcycles for days and needed to come here to have some repairs done to one of the bikes. Not only is this a beautiful town but it has some nice motels. We were very happy with the Best Western Cottontree Inn. It was a comfortable place to stay with clean rooms and a generous staff that was very friendly. There is a gas station right across the street.

Maygen S, Director of Sales at Best Western Plus Cottontree Inn, responded to this review
Thank you for taking the time to leave a review here on TripAdvisor. We are glad that you found your stay with us comfortable and convenient. We hope to welcome you back soon! Maygen Sato, Sales Manager

"Passing through to Yellowstone"

4
27/07/2018

We arrived very late in the evening having been on the road from Nevada for most of the day. So our experience was a bit limited. The hotel staff were efficient and friendly. The room was good-sized clean and tidy. There was more than enough space for parking and there is a gas station immediately across the road. Breakfast was the usual good standard and arrangements in breakfast meant that it all ran very smoothly and the breakfast area itself was large and bright. As indicated we did not much more than just pass through but the hotel made a positive enough impression on us and I would happily book with them on another occasion.

Maygen S, Director of Sales at Best Western Plus Cottontree Inn, responded to this review
Thank you for taking the time to tell us about your stay here on TripAdvisor. We are delighted to hear that you enjoyed your stay and found our location convenient. We hope to welcome you back soon! Thank you, Maygen Sato Sales Manager

"More like Best Western Minus"

1
25/07/2018

We had higher expectations when we booked something called Best Western "Plus". It started with a problem on check in. I was pretty sure I booked a double queen and not a king size room, unfortunately the email confirmation did not show the booked room type. I was told that I probably booked at the same time as someone else and therefore did not notice that it changed the booking into a different room type. I got a 20$ discount so that's fine. Further problems included a parking lot that was filled with trucks blocking multiple spaces so that we had to find a street parking behind the hotel. The advertised additional parking behind a fuel station did not look safe. Biggest issue with the room was the horrible smell of smoke. We already noticed it in the bathroom in the evening. It was fine during the night but we woke up to the same smell coming through the ventilation.

Maygen S, Director of Sales at Best Western Plus Cottontree Inn, responded to this review
Thank you for taking the time to share your review with us. We appreciate all feedback from our guests, good and bad, as it allows us to improve upon the guest experience for which we are truly committed. We are sorry to hear that your experience was not up to expectation. We hope that you will give us another opportunity to show you our hospitality and perhaps some of our other room categories. Thanks again for your feedback and we wish you the best in your travels! Maygen Sato Sales Manager

"Staff is amazing, Liz at the front desk is a sweetie!"

5
23/07/2018

Imagine my surprise when I went to check in and found that I had mistakenly booked our room for the previous night, not the current one. To top it off, the hotel was booked solid with a tour group, this was the last day of our vacation, and it was our 30th wedding anniversary. Oh no, where are we gonna stay? All the other hotels in town were booked. Liz worked her magic and got us into a room. Not just any room, a suite! Although we did have to pay for the mistaken reservation, Liz cut us a deal on the nightly rate with made the bitter pill a lot easier to swallow. She was understanding, patient, and handled the situation like the pro she is. I applaud the management at this hotel for giving their front desk employees the latitude to solve problems like this on the spot. I am very grateful for her kindness and willingness to help us out. Our anniversary could have really sucked. Instead, we had a wonderful dinner at the Sandpiper and a relaxing evening in the room. Thanks Liz!

"Awesome hotel! "

5
15/07/2018

Loved everything about this hotel! Staff was very friendly. Our room was clean, looks newly updated. Pool was great for the kids, not too cold. Hotel lobby had cookies and ice water for us when we checked in which was a nice treat. Breakfast was very yummy, yogurt, waffles, eggs, baccon, donuts and much more. We were so happy we stated here! We will definitely be coming back!

"You will enjoy"

5
11/07/2018

This was a great Best Western. They were extremely accommodating when we arrived early. The rooms were clean and well attended. They have a nice large pool and Jacuzzi. It is indoor and the pool is heated. If you stay here be sure and go across the street to Jake's to eat. You won't be disappointed. The location of this hotel is excellent and newer construction. Be sure and check out the fireplace.....Unique.

Maygen S, Director of Sales at Best Western Plus Cottontree Inn, responded to this review
Thank you for taking the time to share feedback about your stay at the Best Western Plus CottonTree Inn. We're very happy to hear that you enjoyed our convenient location, in-hotel offerings, and exceptional staff during your stay. We pride ourselves on providing a superior guest experience, and appreciate you sharing yours with us. We hope to welcome you back for your next visit to Idaho Falls! Maygen Sato Sales Manager

"Great place "

5
11/07/2018

His hotel is totally excellent . Front desk girl this morning ace totally clueless about my request, but I asked for the manager who offered me what I needed . Lots of Chinese people here so I can practice my. Chines

Maygen S, Director of Sales at Best Western Plus Cottontree Inn, responded to this review
Thank you for taking the time to share feedback about your stay at the Best Western Plus CottonTree Inn. We are happy to hear that our manager was able to offer you what you needed and hope to see you again next time you are in Idaho Falls. Maygen Sato Sales Manager

"Very nice hotel"

5
09/07/2018

Every aspect of this hotel was above expectations with very clean large comfortable room. Full entertainment satellite tv. Large pool and hot tub. Good breakfast with plenty of options to keep the family happy. I will definitely stay here again!!!

Maygen S, Director of Sales at Best Western Plus Cottontree Inn, responded to this review
Thank you for taking the time to tell us about your stay. We are so glad to hear that we exceeded your expectation. We hope to welcome you back soon! Maygen Sato Sales Manager

"A new good hotel"

4
02/07/2018

We arrived there after a day's driving. All was clean, nice and welcoming. The pool and hot tub were great, self service laundry is very good and so is the breakfast that goes as far as an American breakfast can go. A very good stop on a long drive.

Maygen S, Director of Sales at Best Western Plus Cottontree Inn, responded to this review
Thank you for taking the time to let us know that you enjoyed your stay. We hope to welcome you back soon! Maygen Sato Sales Manager

"Good place for the business traveler"

5
06/06/2018

have been on the road for the last two weeks. I don't think i'm a extremely demanding customer. All i want is a quick and professional check in, a clean- up to date room and a decent sized bathroom. Now most bathrooms in the $100-$170 / night class in the US need a major update, so i'm not going to leave a negative comment about that. I'm starting to get used to it. But i will definitely choose a a hotel with a nice big bathroom over a standard one i've come used too. Anyways, this hotel delivered good value. good check in process, clean rooms and continental breakfast. One thing i would suggest, if a busload with tourists arrive, make sure you have enough staff to check in the other guests too. Luckily i checked in just before the busload of Japanese tourists came in, otherwise i'd be waiting a while to get checked in. Overall experience was good.

Maygen S, Director of Sales at Best Western Plus Cottontree Inn, responded to this review
Thank you for taking the time to leave a review here on TripAdvisor. One of our key priorities is to provide the highest level of friendly and courteous service. I understand how discouraging it can be after traveling all day to experience a hiccup at check-in and we are sincerely glad you were able to avoid delays in getting settled in. Thank you, Maygen Sato Sales Manager

"Great people!"

5
03/06/2018

We always ask for advice on where to eat dinner. Two guys on duty - both suggested a beer/pub a very short walk from the hotel. Closed for a private party! Next suggestion, by both again, closed on Mondays. 0 for 2. But the two guys were great in taking my teasing about their suggestions. They could not have known about the closures! The place - it's a Plus, with everything that implies. Great bed, good food, etc.

Maygen S, Director of Sales at Best Western Plus Cottontree Inn, responded to this review
Thank you for taking the time to share your recent experience at the Best Western Plus CottonTree Inn! I am disappointed to learn that our recommendation fell short. Our sincerest apologies for the frustrations you experienced during your recent stay. We look forward to welcoming you back next time. Maygen Sato Sales Manager

"Short stay 2 nights but I will go back in the future"

5
24/05/2018

I would stay there on my next travels Very reasonably priced the breakfast wasnt bad love the fact that the pool and hot tub is open 24/7. The wife loved the bed. It was only an hour and a half drive to West Yellowstone

Maygen S, Director of Sales at Best Western Plus Cottontree Inn, responded to this review
Thank you for taking the time to leave a review here on TripAdvisor. We are glad we met your expectation and look forward to welcoming you back net time you are in the Idaho Falls area. Best regards, Maygen Sato Sales Manager

"Checks all the boxes!"

4
17/05/2018

This hotel meets all the basic needs. It's nothing outstanding, but we enjoyed the time there. The rooms are a tad dark, but we were comfortable enough. It has all the amenities you might expect, and we slept okay. I have no complaints. We thought we'd go out for breakfast, so we didn't try the complimentary breakfast. The pool, hot tub, and workout areas were a highlight for us. The pool is big! I got in a quick workout, too, which was nice.

Maygen S, Director of Sales at Best Western Plus Cottontree Inn, responded to this review
Thank you for taking the time to leave a review here on TripAdvisor. We are happy to hear we were able to meet your needs during your stay and we hope to welcome you back soon! Best regards, Maygen Sato

"Easy Access"

3
14/05/2018

Average hotel located easily off freeway. Rooms are average, but clean. Breakfast was excellent. My only complaint is that my sleep was interrupted by late check in above me. After 11 pm people should be told to come in rooms quietly.

Maygen S, Director of Sales at Best Western Plus Cottontree Inn, responded to this review
Thank you for choosing our hotel for your recent stay in Idaho Falls. I would like to take this time to apologize for the noise disturbance you experience during your visit with us. We will follow up with your concerns and ensure that negative experience will not be repeated in your future visits with us. Best regards, Maygen Sato Sales Manager

"Pleasantly Surprised with this remodeled BW"

5
10/05/2018

Very pleased with our stay, rooms were above average clean and well appointed. Breakfast was very good and well overseen by the Staff. Pool and Hot Tub were very nice. Our check in and check out was very smooth and the staff was very helpful.

Maygen S, Director of Sales at Best Western Plus Cottontree Inn, responded to this review
Thank you for taking the time to share feedback about your stay at the Best Western Plus CottonTree Inn. We're very happy to hear that you enjoyed our in-hotel offerings, and exceptional staff during your stay. We hope to welcome you back soon! Maygen Sato Sales Manager

"Great facility and best employees"

5
07/05/2018

Very nice place to stay. Was there two nights - one each on both legs of a road trip MTB vacation. Beautiful by the River and great restaurant across the street. Front desk staff super friendly, and breakfast had everything one could ask for!

Maygen S, Director of Sales at Best Western Plus Cottontree Inn, responded to this review
Thank you for your excellent rating! Its so nice to hear that you enjoyed your stay and that our staff contributed to your great experience. We thank you for taking the time to share with us and hope to welcome you back soon. Maygen Sato Sales Manager

"Great night rest to break up our long drive"

4
28/04/2018

Very comfortable beds, nice room, good pool, clean with friendly staff. Wasn't overly impressed with the look of the breakfast, so I did't eat. Good rates, and seemed to be the only hotel not fully booked in I.F, which is difficult to understand as it's a lovely hotel.

Maygen S, Director of Sales at Best Western Plus Cottontree Inn, responded to this review
We are so happy to hear that you had a great night's sleep at our hotel. It sounds like we exceeded your expectation with our amenities and personable staff. Thank you for taking the time to tell us about your stay. Maygen Sato Sales Manager

"Most Helpful Staff Around"

5
28/04/2018

Liz at the front desk bent over backwards to make sure everything went smoothly for us when our truck broke down and out plans had to change quickly. She made sure we had a place to leave bags until check in and worked with our crazy schedule for the day we left.

Maygen S, Director of Sales at Best Western Plus Cottontree Inn, responded to this review
Thank you for taking the time to leave an awesome review here on TripAdvisor! We are glad to hear that Liz was able to help make your stay more convenient during your delays. We hope to welcome you back soon. Maygen Sato Sales Manager

"Great rest after long drive"

5
18/04/2018

The 29th of March started early at 0400 in Apache Junction Arizona and ended in Idaho Falls Utah. The check in at Cottontree was swift and the directions to our room accurate. The room it self was spacious and clean with a very comfortable King bed. The only small beef was that at 0500 in the morning the coffee was not hot.

Maygen S, Director of Sales at Best Western Plus Cottontree Inn, responded to this review
Thank you for choosing our hotel and taking the time to share your thoughts on your experience. It is our goal to provide the best quality of service. We are glad you enjoyed your stay. We hope to welcome you back soon. Maygen Sato Sales Manager

"Cotton tree in Idahofalls"

5
12/04/2018

This hotel was very clean, and very comfortable, it was in a good location and was happy with the service we received. My wife and I used our points to pay for room and was a very simple process, the hot tub was awesome, we have Family stay at this location when they come to town, I recommend this Best Western to everyone.

Maygen S, Director of Sales at Best Western Plus Cottontree Inn, responded to this review
Thank you for your excellent rating here on TripAdvisor! We are so glad to hear that you and your family enjoy staying at our location. We take pride in providing an home away from home experience which I am pleased to read you appreciated and found great value in. We thank you for taking the time to share your experience! Maygen Sato Sales Manager

"Moving"

5
12/04/2018

We have stayed her 2 times last month we really enjoy it..breakfast is great hot tub perfect. Would defiantly recommend to anyone..and will stay here on our frequent trips to Arizona, from montana in the future

Maygen S, Director of Sales at Best Western Plus Cottontree Inn, responded to this review
Thank you for taking the time to share your experience here on TripAdvisor! We are glad to hear you enjoyed our full hot breakfast and 24hr indoor pool and spa. Thank you again for your recommendation and we look forward to welcoming you back next time you are in Idaho Falls! Maygen Sato Sales Manager

"Great choice"

5
09/04/2018

Had a great stay with family here. All amenities were great and friendly service. Rooms were great. My grandchildren we're able to swim and breakfast had a great variety of food. I would recommend this Best Western to anyone!

Maygen S, Director of Sales at Best Western Plus Cottontree Inn, responded to this review
Thank you for your recommendation. We are glad to hear that your stay was exceptional and the grand kids enjoyed their time in the pool. We hope to welcome you back soon! Thank you, Maygen Sato Sales Manager

"Last minute decision"

5
09/04/2018

Long day on the road, wasn't sure where we would get to but found this nice motel by the falls. They upgraded our room, gave us a nice cooked to order breakfast, newspaper, all for a very reasonable price. We declined the evening snacks as we were full from a recent dinner. Will stay there again and recommended it to friends!

Maygen S, Director of Sales at Best Western Plus Cottontree Inn, responded to this review
We are so happy to hear you enjoyed your stay. Thank you for the recommendation and we hope to welcome you back soon! Maygen Sato Sales Manager

"Helpful!"

5
04/04/2018

We were on a mini-vacation and found the rental car had a slow leak in a tire. We limped to the Best Western Cotton Tree Inn, Idaho Falls, ID, calling on the way to reserve a room. We woke to a flat tire. After multiple phone calls trying to get the car running again, my husband asked the hotel attendant if they could assist. In a few minutes the manager came out with a small compressor, filled the tire so we could get on our way. Such a great help. They went out of their way to help us! The bed was very comfortable and the shower was great!

Maygen S, Director of Sales at Best Western Plus Cottontree Inn, responded to this review
Thank you for taking the time to share feedback about your stay at the Best Western Plus CottonTree Inn. We're very happy to hear that you enjoyed our convenient location, in-hotel offerings, and exceptional staff during your stay. We pride ourselves on providing a superior guest experience, and appreciate you sharing yours with us. We hope to welcome you back for your next visit to Idaho Falls! Maygen Sato Sales Manager

"Top Notch Stop!"

5
03/04/2018

An easy turn off the I-15 will ensure that your stay at this INN is a very good experience. I cannot fault anything about this place. It is a relative new, quiet and very clean facility. We appreciated the wrapped remote and lovely local art on the walls! Comfortable bed & good quality bedding/duvet. Staff very friendly; real scrambled eggs, standard breakfast. Eating place (Jaker's Restaurant & Grill) across the street is mediocre but convenient.

"Clean, comfortable, convenient"

5
02/04/2018

This hotel was very and had all the amenities we needed. Made use of fitness room, jacuzzi, and laundry facilities, as well as internet. All worked well. Room was clean and comfortable. Staff were friendly and accommodating. Good choice.

"Perfect in Every Way!"

5
24/03/2018

Clean beautiful rooms , well-maintained facilities, comfortable bed, smelled good, great location near the Idaho Falls Temple and beautiful river AND a fabulous breakfast! Pleasant in Every way! We hope to stay at Cottontree Inn again!

Maygen S, Director of Sales at Best Western Plus Cottontree Inn, responded to this review
Thank you for choosing our hotel and taking the time to share your thoughts on your experience. It is our goal to provide the best quality of service. We are glad you enjoyed your stay. We hope to welcome you back soon. Best regards, Maygen Sato Sales Manager

"BEST WESTERN PLUS IDAHO FALLS "

3
22/03/2018

Nice roadside hotel just off the I1 close to the Snake river . Very friendly and accommodating greeting on check in. Rooms are spacious and clean. Hotel is pet friendly. Has a pool and hot tub, business centre and coin op laundry. Complementary breakfast served but seating is cramped. Lots of choices but food is 'average. Reasonable rates

Maygen S, Director of Sales at Best Western Plus Cottontree Inn, responded to this review
Thank you for taking the time to share your recent experience at the Best Western Plus CottonTree Inn! We are thrilled to learn that our staff exceeded your expectation! We will be making changes to improving our breakfast experience, thank you for your suggestion. We sincerely appreciate learning about your experience in detail and look forward to welcoming you back. Best regards, Maygen Sato Sales Manager

"Best Hotel on 14 day trip"

5
13/03/2018

Extremely satisfied with this Hotel on price and the overall newness. We stayed on our trip down to our cruise out of Long Beach and loved the hotel and decided to stay again on our way back. Comparing it with some of the hotels we stayed at in Las Vegas and Long Beach it was a 10 compared to the 5 in the other hotels on our trip although the cruise stateroom was comparable.

Maygen S, Director of Sales at Best Western Plus Cottontree Inn, responded to this review
Thank you for your excellent rating! We take pride in providing an home away from home experience which I am pleased to read you appreciated and found great value in. We thank you for taking the time to share your experience and hope to welcome you back next time you are passing through Idaho Falls. Best regards, Maygen Sato Sales Manager

"Very nice!"

5
10/03/2018

Beautiful hotel and rooms! Upgraded everything from the linens, and draperies, to the faucets and high quality room amenities. Good hot breakfasts. The flat screen TV's are large as well. You can't beat it for the price. At last we middle class people can afford luxury. Thank you Best Western PLUS.

Maygen S, Director of Sales at Best Western Plus Cottontree Inn, responded to this review
Thank you for your recommendation! We are happy to hear that your stay exceeded your expectation, at a refreshing rate. We look forward to welcoming you back. Best regards, Maygen Sato Sales Manager

"Great Place"

5
03/03/2018

It was clean, the staff were very friendly, the breakfast was great and the room was nice. What more is there? It was a great place to stay and we can easily recommend this to any travellers. You won't be disappointed

Maygen S, Director of Sales at Best Western Plus Cottontree Inn, responded to this review
Thank you for your recommendation! We thank you for taking the time to share your experience and assure you that the same commitment to genuinely personable excellence will always await here at the Best Western Plus CottonTree Inn! Maygen Sato Sales Manager

"Loved this Best Western Plus"

5
10/02/2018

Very nice place to stay, quiet, very friendly helpful staff, pet friendly our dog loved the treats they had for her. I appreciated the goodie bag that they had for me as well for being a gold reward member.

Maygen S, Director of Sales at Best Western Plus Cottontree Inn, responded to this review
Thank you for taking the time to share feedback about your stay at the Best Western Plus CottonTree Inn. We are thrilled to hear that you enjoyed the hotel and goodie bags we offer at the front desk! We appreciate your feedback as it helps us improve and provide the best possible experience for all of our guests. Again, we thank you for your review and look forward to welcoming you back soon! Best regards, Maygen Sato Sales Manager

"Good hotel and convenient"

4
27/01/2018

Stopped overnight and service was good. We had to change from the 1st floor to 2nd floor because door key did not work and then the phone did not work either. BUT the room we ended up with was good and the breakfast was very good. Convenient location while traveling.

Maygen S, Director of Sales at Best Western Plus Cottontree Inn, responded to this review
Thank you for taking the time to share feedback about your stay at the Best Western Plus CottonTree Inn. We're very happy to hear that you enjoyed our convenient location and full hot breakfast. I am pleased to read we were able to resolve any trouble you may have experienced with your first room. We thank you for your excellent rating and eagerly await your return visit with us! Maygen Sato Sales Manager

"Nice place"

5
22/01/2018

Check in was quick and the clerk was pleasant and helpful. The room was spacious and clean. The bed was super comfy. Breakfast included scrambled eggs, bacon, oatmeal, cold cereal, etc. We didn't try the pool or spa. Affordable. Highly recommend.

Maygen S, Director of Sales at Best Western Plus Cottontree Inn, responded to this review
Thank you for your excellent rating and recommendation here on Trip Advisor! Every process put in place is aimed at providing you with an unforgettable lifestyle experience and from your feedback, it sounds like we may have exceeded that expectation. We hope to welcome you back to Best Western Plus CottonTree Inn soon! Best regards, Maygen Sato Sales Manager

"Great Stay"

5
09/01/2018

This chain of motels has been great. They have great staff and very nice rooms. My favorite thing is the 24 hour pool/hot tub and fitness center. It allows you to travel all day and still relax when it fits your schedule. The breakfast is also great! Lots of variety, something for everyone. I eat gluten free and could still find plenty to eat. They were also very accommodating when we ending up having to bring out dog at the last minute.

Maygen S, Director of Sales at Best Western Plus Cottontree Inn, responded to this review
We truly appreciate you taking the time to share your feedback with us! We're excited to see you had a great experience. I'm glad our pool hours and breakfast selection met your expectations and made your stay memorable. We look forward to hosting your next visit! Until next time, we wish you all the best in your travels! Best regards, Maygen Sato

"Great Night's Sleep"

5
03/01/2018

This hotel has everything we look for when we travel stateside: The staff is courteous. The facility is clean. The rooms are spacious. And they provide a nice breakfast in the morning. Additionally, we have a dog and they've set aside some very nice and clean dog-friendly rooms.

Maygen S, Director of Sales at Best Western Plus Cottontree Inn, responded to this review
Thank you very much for taking the time to write a review of your stay at the CottonTree Inn. We are delighted to know that you enjoyed your stay with us and that you found our staff to be helpful and friendly. We look forward to welcoming you back next time you are stateside. Best regards, Maygen Sato Sales Manager

"Best Hotel in Idaho Falls"

5
02/01/2018

We love to stay at the Cottontree Inn. The staff is friendly and helpful no matter the hour of the day you arrive. The rooms are clean and comfortable. The pool is an added bonus after a long day traveling on the road. The breakfast is hot and delicious.

Maygen S, Director of Sales at Best Western Plus Cottontree Inn, responded to this review
Thank you very much for this amazing review! We are very proud to hear about your excellent stay at our hotel and to know that you received great service. Best regards, Maygen Sato Sales Manager

"Family fun for christmas"

5
31/12/2017

They seen my three kids exceitment and they help build it more. Loved the staff. The pool was very kids friendly. Breakfast was very good and 6 year old friendly. Like three 6 years olds ate everything they had.

Maygen S, Director of Sales at Best Western Plus Cottontree Inn, responded to this review
Thank you very much for taking the time to write a review of your stay at CottonTree Inn. We are delighted to know that you enjoyed your stay with us and that you found our staff to be helpful and friendly. We look forward to welcoming you back. Best regards, Maygen Sato Sales Manager

"Great Staff and Amenities"

5
25/12/2017

Great staff: made my reservation over the phone while I was driving going into a snow storm. Was concerned about my safety while driving. I enjoy the breakfast and coffee. The room was great. The room is large and comfortable.

"Great place, great price!!"

5
18/12/2017

The great price was appreciated but so was the clean and comfortable room, beds were comfy (love having 4 pillows per bed), great hot breakfast with great selections, and 24 hour pool. Lots of restaurants nearby too.

Maygen S, Director of Sales at Best Western Plus Cottontree Inn, responded to this review
Thank you for your excellent rating here on Trip Advisor! We're very happy to hear that you enjoyed our convenient location, in-hotel offerings, and exceptional staff during your stay. it was a pleasure to have you as our guest and we hope to welcome you back again! All the best, Maygen Sato Sales Manager

"Well Managed"

5
18/12/2017

This is the cleanest hotel property I've ever visited and stayed at. The owner is always looking for ways to enhance and upgrade the lodging experience. There are always improvements that are easy to recognize from the parking lot to the pool to the room it's self. I couldn't be more pleased to recommend this hotel.

Maygen S, Director of Sales at Best Western Plus Cottontree Inn, responded to this review
Thank you for your recommendation! One of our key priorities is to provide the highest level of friendly and courteous service and an unforgettable lifestyle experience, and we are thrilled to see that you reveled in our location, décor, and cleanliness of our hotel! We sincerely appreciate your feedback and cannot wait to welcome you back for your next stay! Best regards, Maygen Sato Sales Manager

"Quick trip"

4
17/12/2017

Stayed here when picking a grandson form Rexburg. This is a nice new facility with easy on and off the route 20. Very clean and very comfortable. Breakfast pretty standard and Ok. Beds were very nice as were the linens. Very quiet. No real problems.

"Great "In transit" Hotel"

5
04/12/2017

We were very pleased with the Best Western Cotton Tree. We stopped here enroute from Canada to Arizona. Had a great supper at Sarah's. The location is just off the interstate. It is also close to Olive Garden, Famous Dave's and Wendy's. It is close to the river

Maygen S, Director of Sales at Best Western Plus Cottontree Inn, responded to this review
Thank you for taking the time to share feedback about your stay at the Best Western Plus CottonTree Inn. We're very happy to hear that you enjoyed our convenient location. We hope to welcome you back for your next visit to Idaho Falls! Thank you, Maygen Sato Sales Manager

"Great place to stay"

5
02/12/2017

A great staff I have been staying at this location for years, they have gone through a complete remodel and it is nice. If you are in Idaho falls this is the place to stay. You have access to restaurants within walking distance, easy access to I-15.

Maygen S, Director of Sales at Best Western Plus Cottontree Inn, responded to this review
Thank you for taking the time to share your recent experience at the Best Western Plus CottonTree Inn! We're very happy to hear that you enjoyed our convenient location, in-hotel offerings, and exceptional staff during your stay. We pride ourselves on providing a superior guest experience, and appreciate you sharing yours with us. Best regards, Maygen Sato Sales Manager

"Perfect home away from home"

5
14/11/2017

The breakfast was amazing. My son was so excited to have mini waffles. The beds we comfortable and the pillows we heavenly. We loved the pool and how clean it was with a hot tub also. We spent a few hours in there.

Maygen S, Director of Sales at Best Western Plus Cottontree Inn, responded to this review
Thank you for taking the time to share your experience here on tripadvisor. We are so glad to hear your son enjoyed our waffles, they are a favorite with our guests. We are thrilled that we were able to be your home away from home and hope to see you again. Sincerely, Maygen Sato Sales Manager

"Exceptional Serivice"

5
12/11/2017

This is my third stay at this location....why because on my first stay.... I had a rock hit my windshield on my brand new car....it was a cold night in November and I knew I had to get it fixed before the windshield cracked. The staff called all around Idaho Falls and found someone to come and fix the chip at the hotel...and did I mention this was close to midnight! I've stayed here since and received exceptional service every time.

Maygen S, Director of Sales at Best Western Plus Cottontree Inn, responded to this review
We truly appreciate you taking the time to share your feedback with us! We're excited to see you had a great experience. I'm glad our staff met your expectations and made your stay memorable. We look forward to hosting your next visit to Idaho Falls! Until next time, we wish you all the best in your travels! Maygen Sato, Sales Manager

"Away from Home"

5
09/11/2017

Excellent location near the falls and easy access to the freeway exit. Restaurant within easy walking distance, gas station across the street, what more can one ask for? Having said all that, what makes it even more special, was the staff experience. BW has done it right as to who they want hire and manage their front desk. As of this experience, BW has become my first choice when needing accommodations.

Maygen S, Director of Sales at Best Western Plus Cottontree Inn, responded to this review
Thank you for taking the time to share your recent experience at the Best Western Plus CottonTree Inn! We are thrilled to learn that you found our location convenient. One of our key priorities is to provide the highest level of friendly and courteous service and we are pleased to read that this was evident during your stay. We sincerely appreciate learning about your experience and look forward to welcoming you back whenever your travels find you back in the area. Thank you again for your continued loyalty! Until next time, Maygen Sato Sales Manager

"Comfortable and affordable"

5
08/11/2017

I highly recommend this hotel. The room was lovely, spacious, with a nice view of the river. The free pick up taxi service to the airport was greatly appreciated. I was overall very impressed at all this hotel has to offer for such an affordable cost.

Maygen S, Director of Sales at Best Western Plus Cottontree Inn, responded to this review
Thank you for your recommendation! We are happy to hear that your stay exceeded your expectation, at refreshing rate. We thank you for taking the time to share your experience and assure you that the same commitment to genuinely personable excellence will always await here at the Best Western Plus CottonTree Inn! Maygen Sato, Sales Manager

"Very Happy"

4
06/11/2017

Hotel was great. Staff was excellent. Breakfast was very good. Check in person was excellent in helping locate a place to order food from even though we were later checking in. Very much appreciated amenities.

Maygen S, Director of Sales at Best Western Plus Cottontree Inn, responded to this review
Thank you for choosing the Best Western Plus CottonTree Inn and taking the time to share your thoughts on your experience. It is our goal to provide the best quality of service. We are glad you enjoyed your stay and our complementary amenities. We hope to welcome you back soon. Warm Regards, Maygen Sato Sales Manager

"vacation"

4
06/11/2017

The rooms were clean and very well maintained. The staff was friendly. Both the outside and inside are nice. And it was easy to find. The bed was comfortable, bathrooms were cleaned. The breakfast was convenient. The hot tub and pool are well maintained. THe overall service is great. I will definitely stay here again. Best place I have stayed in at least 3 years.

"Clean, free WiFi, nice pool"

5
06/11/2017

Mid 12 hour drive stop, happened to be on our sons birthday. We stopped here got a fantastic rate on a room, ordered in a pizza, and let the kids swim. Room was spacious and clean, pool was well maintained and not crowded. Great stop, would definitely recommend.

"Wonderful"

5
31/10/2017

The is a wonderful hotel. I will be back to stay at the Best Western plus Cotton Tree. Rooms are super clean. Smell great. The beds are so comfortable. Showers are superb. Breakfast is always hot and ready to be eaten. The hot tub and pools are very clean and comfortable.

"The best place to stay in Idaho Falls"

4
30/10/2017

This Best Western is very nice to stay at. The staff is extremely friendly and efficient, the rooms are nice and the amenities such as the pool/hot tub and fitness center are very nice. It's great to relax in the hot tub after a long road trip. The lobby/reception area is really clean and inviting, and the rooms are nice. The continental breakfast is about what any continental breakfast is like. I always stay at this hotel when I'm in Idaho Falls, and this last trip was the only time I've ever thought the sausage and breakfast potatoes were overcooked. That being said, they were still good and I look forward to the next time I get to stay at this Best Western.

"Very comfortable hotel in this town"

5
28/10/2017

I usually travel for business so this was an unusual occasion of spending time with the family in Idaho Falls just to have fun in the indoor swimming pool with the grandkids. They loved it. The pool was lovely, heated and indoor, and the hotel rooms were comfortable, clean and modern. I would certainly stay here again. Really enjoyed the breakfast too.

"Accomodating"

4
15/10/2017

I made the reservations on Hotels.com and everything went as planned. I wrote in the comments that my son has special needs and what that entailed and we were put in a spacious huge handicapped room. Everything went perfectly without even having to contact the hotel first. The beds were very cozy and the staff very helpful. I will only stay at this hotel every time I go to Idaho Falls. Also, really clean rooms. Loved playing in the pool!

"Loved it!"

5
08/10/2017

Loved this hotel, we spent one night in Idaho Falls, one in West Yellowstone, and one in Jackson. This was by far, our favorite. We also bought tickets to Bear World through the hotel and received a discount.

"Our trip to Bear World"

4
06/10/2017

Nice place to stay great breakfast and loved that we could add on discounted tickets to Bear World online. Hotel staff was great and the rooms were updated but the water pressure was very poor. Overall though we were happy with our stay.

"Another great BW hotel"

4
23/09/2017

The second to last BW we'd stay at for this road trip and a great hotel it was too. Room was comfy and clean and there wasn't any noise. We were able to have a meal in the nearby Denny's and then to chill in our room before getting some well deserved rest before the last leg of this trip.

"welcoming service"

5
22/09/2017

Hotel staff were very accommodating and the condition and quality of the surroundings were great. Hotel had just been upgraded and it showed. Location was in walking distance to downtown, restaurants and the falls for which the town was named.

"My go-to Hotel in Eastern Idaho"

4
21/09/2017

I travel a lot for work and BW is my go to hotel chain. In my experience BW is routinely above and beyond the other Hotel chains I have stayed with. The Cotton Tree in Idaho Falls is right on up there with the better Hotels of the BW Chain that I have stayed at. Even through the Hotel was completely booked and the staff was actually having to send walk in customers to a neighboring hotel they were very friendly and more then willing to do everything they could to make my stay enjoyable.

"Very Nice Hotel"

5
21/09/2017

I stayed at this hotel on my way back to Canada. The hotel is located in, what I consider to be a more industrial area however it is very close to everything. There is a Denny's and Outback steakhouse and convenience store across the road. Very handy!! The rooms are well appointed, nicely decorated and have modern amenities. They have a business center, pool and service a nice breakfast included with the room. The location is safe and very quiet.

"Comfortable."

5
19/09/2017

Glad we chose this place for our Bozeman stay. Close to downtown shops and restaurants. Short drive to Museum of the Rockies. Welcoming, friendly staff. Very clean room, comfortable bed, fast Internet. Breakfast was fine. Great value!

"Just excellent"

5
17/09/2017

Checked in here after a long day driving, met by smiling reception staff (3 of them) no queuing, no waiting. Room very good. Next morning the hire car wouldn't start so John on reception went out of his way to help us get a replacement -- nothing was to much trouble for him. Would I stay again YES

James S, General Manager at Best Western Plus Cottontree Inn, responded to this review
Dear Guest, Thank you for your kind comments about our welcoming staff, very good room that you had and the extra service provided by John. I glad to see that we were able to assist you. I hope to see you again on all your future stays. Thanks, James Spatig General Manager

"BW-IDF"

5
17/09/2017

Just wonderful! The property touts a fresh remodel and it shows! The place is modern and squeaky clean. The rooms are stylish and the bed, ohh, sooo, comfortable. All staff I encountered were friendly and helpful. There is a small business center, laundry facilities and snack machines for the guests. Free breakfast is offered starting at 6Am, and I must say, the spread is pretty incredible. The hotel is easily accessible from the highway and there is a Denny's restaurant across the street. I highly recommend this property.

James S, General Manager at Best Western Plus Cottontree Inn, responded to this review
Dear Guest, Thank you for the kind comments about our newly remodeled hotel. I glad to see that you like the modern and squeaky clean hotel, from the updated rooms and comfortable beds, and friendly and helpful staff. Thanks for all the kind comments that you have talked about our locations as well. We hope to see you again on your future stays. Thanks, James Spatig General Manager

"Great place"

4
14/09/2017

Very pleasant staff and close to the river walk beautiful thing to see if you get a chance. Remodeling entire building looks great. Very easy on and off exit with lots of restaurants close to hotel. Thxs

"Outstanding"

5
14/09/2017

King suite was beyond expectations. Incredibly clean, comfortable, stylish. Well designed and beautifully decorated, both the room and the hotel had everything we could have wanted and then some. Would definitely return if we ever travel through Idaho Falls again... Now looking for reasons to visit Idaho Falls so we can stay here again.

"Friendly staff"

4
14/09/2017

My room was excellent. The staff were friendly. I made use of the business centre, which again was good. It was only a 10 minutes walk along the river to the Falls themselves and the many restaurants near them. I didn't try the pool out, so I can't comment on it. It was front of house so visible from the car park and road so if you like privacy for a swim it's not for you. The breakfast was good but the breakfast room was small and many in our 2 coach party had to eat in the lobby and corridor. Not a serious issue, I would imagine, only an issue when there's a large group staying (c100) and they all have to go to breakfast together so as to be ready to leave at the same time as one another. Overall, I would recommend this hotel to anyone visiting Idaho Falls.

"Third Visit Here"

4
07/09/2017

We travel from our home to Boise, ID, once a year and this was our third time staying at this property. I tried making reservations before our trip, but at $175 for one "overnighter," there was no way I was going to stay. I checked again the day before returning home from Boise to find the rate had dropped to $103, so I cancelled our original reservation at a "discount motel," so we could stay here. The rooms are always clean and quiet, and staff is always friendly. I just wish they (and other hotels) would quit bouncing their pricing up and down.

"Excellent hotel"

5
04/09/2017

This is a wonderful property. If I hadn't of stayed at this hotel several times when it was another brand, I would have thought it was brand new. Everything has been completely refurbished and redecorated. Our room was large, king bed with a pull out sofa, coffee table, desk and chair, refrigerator that was enclosed in a nice cabinet. My husband loved the flat screen TV to watch a football game of one of our home teams. The bed was comfortable with lots of pillows. Full standard BW breakfast. The hotel was full and there was heavy demand for breakfast. The staff did a good job keeping up. The hotel has a 24 hour, guest laundry and small business center. One minor downside was the the elevator was down a long hall away from reception. We walked right by it and to go back to reception to clarify it's location. Perhaps management could provid some better signage....as in directional sign and an overhead sign at the elevator. Shout to the young lady who was working the reception desk at about 7 pm on Sept 2. When I approached the desk she was on a phone call with someone who appeared to be giving her a difficult time about a rate quote or something. She acknowledged me and was very professional with the caller.

James S, General Manager at Best Western Plus Cottontree Inn, responded to this review
Dear Guest, Thank you for your comments about our Wonderful Property. I glad to see that you enjoyed our newly renovated hotel and I am glad to see that you have came back to stay with us again. I look for your return in the future. Thanks, James Spatig General Manager

"Nice Hotel in Idaho Falls"

4
03/09/2017

Great location (close to temple and hike and bike trail along the river). Room was clean and quiet. Hotel was clean and staff friendly. Breakfast was adequate including hot items (eggs, bacon, and waffles).

James S, General Manager at Best Western Plus Cottontree Inn, responded to this review
Dear Guest, Thank you for the comment about our hotels Great Location, Clean and Quiet and friendly staff and good hot breakfast. Thanks Again, James Spatig General Manager

"Eclipse 2017 base"

4
02/09/2017

Hotel in good position, short & pleasant walk to the Falls along the river. Staff helpful and accommodating, room was large and clean. Eatery place within short walk. Nice hot tub and swimming pool. We were in a tour with 2 buses but they easily coped with breakfast demands in the morning. Would recommend.

"Nice property"

5
02/09/2017

A suite for 6 people and a lovely room is what we had. All staff were EXTREMELY helpful. Breakfast was standard BW of which you get tired of after 2 days....but it was included. Lovely little town and lovely falls. Too far to travel to Yellowstone daily, but instead of $250 a night it's much cheaper. Easy trip to Jackson,Wy.

"Clean and Comfortable, Excellent Service"

5
26/08/2017

I had a group utilizing 60 rooms for 3 nights at this hotel. The service was excellent, even preparing breakfast an hour early for them one morning when the group had to depart very early. The rooms were comfortable and clean. Housekeeping did a great job. The complimentary breakfast offered a large selection and the breakfast staff kept everything filled and tables cleaned promptly. And the administrative staff as well as the front desk handled everything efficiently and were so nice to deal with, especially considering our room list had last minute changes! This is clearly a well-managed hotel and I would highly recommend staying here if coming to Idaho Falls.

"Idaho Falls Stay"

4
23/08/2017

The Staff very nice & hotel right off road & by Greenbelt. Good breakfast with different items daily. The only problem was a bit noisy hearing people going up and down the hall at night. It was renovated recently giving newer effect.

"Eclipse 2017"

5
20/08/2017

Drove all the way from California to see the eclipse. Room was reserved last minute (10 min) to arrival. Room was clean and comfortable after a long drive. Great place to be before Yellowstone. Breakfast was amazing too. If I ever return, I will stay here again.

"Bedding is very uncomfortable and noisy"

3
15/08/2017

It is located beside an exit and it was loud all night. Air conditioning is loud and the bedding and pillow are not comfortable. We had to find the guest attendant in the kitchen to check out. Not impressed and thinking we won't ever stay at a Best Western in the U.S.A again.

"Nice and Quiet"

4
13/08/2017

One of the quietest hotels we have stayed in. We weren't awoken at all hours of the day and night by banging doors. Nice to have other courteous guest that don't just let the door slam every time they enter or exit. Pool is always open which is great since we prefer to have a soak in the spa after the kids have left.

"Nice experience"

5
09/08/2017

Fast efficient check in. Good recommendations for dinner. Clean and comfortable room. WiFi a bit slow, video streaming paused frequently and no fresh fruit at breakfast due to a couple of tour groups but Liz was able to get us some bananas and oranges. Overall nice stay.

"heading to tetons"

4
07/08/2017

we had a stop over here from the creators of the Moon on our way to the Grand Tetons. the hotel was clean and located in a good place. we used the pool and it was clean. we enjoyed our stay here. we didn't have time to do a whole lot in town with a late arrival and early departure.

"A Wonderful Stay in Idaho Falls!"

5
03/08/2017

After a long day's driving from Glacier National Park, Montana, we were very pleased to have stayed at the Best Western Plus Cottontree Inn at Idaho Falls, ID. We were immediately welcomed and given the key to our spacious and clean rooms. Moreover, there were freshly baked cookies and information about the local area. Our restaurant choice (Jackers) was right across the street. As mentioned, our rooms were spacious and clean with the usual amenities expected staying at a BW. We were not disappointed in our stay and glad we choose this hotel.

"Best of the Best"

5
28/07/2017

I don't think I've ever given a hotel 5 stars in all the hotels I have reviewed. I can't think of anything negative about our stay here. It was better than just very good. All of the staff was efficient and kind. Rooms were large and very clean. That's what you expect from a hotel. But what makes this hotel really stand out is the very large swimming pool and hot tub that is open 24 hours. And check out is noon. So if you get in late you can swim, and time to swim in the am. They have a nice fitness center as well. Breakfast is included with a nice selection including waffles with fruit toppings and whipped cream! Coffee is hot, fresh and good. Really, it was well worth the price we payed. Of course coming from Cody where we paid twice as much for a poor quality motel, this was a pleasant, relaxing stop and what every hotel should strive to be. If we are through this way again we will stop here again. Well done, Cotton Tree.

"Everything you'd expect . . ."

4
27/07/2017

One block from the river trail to the falls and downtown. It was clean and very comfortable. The staff was very friendly and helpful. Breakfast was exactly what you would expect at a Best Western. A good stay.

"extended stay, pleasant surprise"

5
24/07/2017

I stayed at this hotel for 10 days for work. I had not stayed at a best western before (usually SPG/Starwood) and was pleasantly surprised. This located was a couple of minutes from a super Walmart, a great steak restaurant was across the street. Hotel was clean, breakfast was good and constantly being attended to. I would certainly stay at this location again.

James S, General Manager at Best Western Plus Cottontree Inn, responded to this review
Dear Guest, I want to personally thank you for taking the time out of your day to comment about your stay at our hotel. It is reviews like yours that help us improve the overall stay of all our guests now and into the future. Thanks you for staying with us for 10 days and again thanks for your kind comments about our hotel being clean, breakfast good. Thanks again for the comments about our location next to great steak restaurant and walmart. We hope to see you again on all your future stays at the CottonTree in Idaho Falls. Thanks Again, James Spatig General Manager

"Road trip"

3
22/07/2017

TV did not work and coffee maker in room did not work. Breakfast room was very crowded. No big deal for me usually but there was a premium price charged. And a bit of arrogance at the front desk also.

James S, General Manager at Best Western Plus Cottontree Inn, responded to this review
Dear Guest, I want to personally thank you for taking the time out of your day to comment about your stay at our hotel. It is reviews like yours that help us improve the overall stay of all our guests now and into the future. I want to personally Apologize that the TV and coffee maker did not work properly during your stay. During the summer we do get a lot of tours, that dominate the breakfast area and we try to work with our other guests during breakfast. Once again I will look into the front desk clerk's attitude, as this is not the norm. Thanks Again, James Spatig General Manager

"Mighty Fine"

4
19/07/2017

This Best Western was a mighty fine gem that I didn't expect! The hotel is very nice and the rooms are as well! You will be impressed from the the moment you walk in. There is also a very nice pool and ample parking. I found the staff to be very friendly and attentive too!

James S, General Manager at Best Western Plus Cottontree Inn, responded to this review
Dear Guest, I want to personally thank you for taking the time out of your day to comment about your stay at our hotel. It is reviews like yours that help us improve the overall stay of all our guests now and into the future. Thanks you for your kind comments about our Hotel. I glad to see that the rooms were clean, the pool and the ample parking. Thanks again for the kind comments about our friendly and attentive staff. We hope to see you again on all your future stays at the CottonTree in Idaho Falls. Thanks Again, James Spatig General Manager

"Idaho Falls"

4
17/07/2017

The Cottontree Inn was an excellent hotel. Even though we received a request for a review from Best Western Hotels, this hotel, although a sister hotel, did not offer the free breakfast or Rewards. The rooms were clean, the restaurant was very good. Staff were very helpful.

James S, General Manager at Best Western Plus Cottontree Inn, responded to this review
Dear Guest, I want to personally thank you for taking the time out of your day to comment about your stay at our hotel. It is reviews like yours that help us improve the overall stay of all our guests now and into the future. Thanks you for your kind comments about our Hotel. I will make sure that you get your BW rewards for you stay and we do offer a free deluxe breakfast to all our guests. Thanks for the comments about our clean rooms very helpful staff and the location next to some very good restaurants. We hope to see you again on all your future stays at the CottonTree in Idaho Falls. Thanks Again, James Spatig General Manager

"Great Location"

5
10/07/2017

Very clean, convenient, friendly and accommodating staff; really love the location being right across the street from the River Walk; very nice! The only problem I had was off street parking issue, there wasn't enough room, so I had to park on street overnight; and no luggage carrier is available at this property to tote luggage in one trip to room, so I had to make multiple trips, and a family of four's luggage and belongings is not a small amount. Breakfast was good, nothing spectacular, but it was nice. I would visit this hotel again.

James S, General Manager at Best Western Plus Cottontree Inn, responded to this review
Dear Guest, I want to personally thank you for taking the time out of your day to comment about your stay at our hotel. It is reviews like yours that help us improve the overall stay of all our guests now and into the future. Thanks you for your kind comments about our Hotel. I glad to see that you enjoyed our clean, convenient rooms and our friendly and accommodating staff, as well as our location. I am sorry to hear about the parking situation and no luggage carts at the time you were checking in. We do have 6 luggage carts at this location, so I will check into this to make sure this does not happen again. We hope to see you again on all your future stays at the CottonTree in Idaho Falls. Thanks Again, James Spatig General Manager

"Love this place"

5
01/07/2017

Best place to stay in Idaho Falls. The staff is excellent, as friendly as family. The rooms are very comfortable and clean. I love the pillows!! The hotel is right on the river with a trail to enjoy. Breakfast has many great choices. This is my go to place for Idado Falls.

James S, General Manager at Best Western Plus Cottontree Inn, responded to this review
Dear Guest, I want to personally thank you for taking the time out of your day to comment about your stay at our hotel. It is reviews like yours that help us improve the overall stay of all our guests now and into the future. Thanks you for your kind comments about our Hotel. I glad to see that we are the Best Place to Stay in Idaho Falls. Thanks again for your king comments about our excellent staff, clean and comfortable rooms and of course our Pillows as well as our breakfast. We hope to see you again on all your future stays at the CottonTree in Idaho Falls. Thanks Again, James Spatig General Manager

"Plus Plus"

5
25/06/2017

The catagory of a "Best Wester Plus" is really shown in the service and the facility. A great location to the riverwalk which is very scenic and relaxing at the same time. Just go out the door and one is practically on the riverwalk and the Snake River as it runs along side of the walkway.

James S, General Manager at Best Western Plus Cottontree Inn, responded to this review
Dear Guest, I want to personally thank you for taking the time out of your day to comment about your stay at our hotel. It is reviews like yours that help us improve the overall stay of all our guests now and into the future. Thank you for the kind comments about our hotel and our location. I glad to see that you enjoyed your stay with us and that you find that we are a very good Plus hotel. We hope to see you again on all your future stays at the CottonTree in Idaho Falls. Thanks Again, James Spatig General Manager

"Stop on the way to West Yellowstone"

4
20/06/2017

Good stopping point on the way to West Yellowstone. Clean room, restaurants in walking distance. Nice breakfast no complaints but also nothing "charming" either. I look first to Best Western first when traveling as feel they give good value.

James S, General Manager at Best Western Plus Cottontree Inn, responded to this review
Dear Guest, I want to personally thank you for taking the time out of your day to comment about your stay at our hotel. It is reviews like yours that help us improve the overall stay of all our guests now and into the future. Thanks you for your kind comments about our Hotel. I glad to see that it is a good stopping point on the way to West Yellowstone. I am happy to see that the rooms were clean and restaurants were within walking distance and that you also enjoyed our Nice Breakfast that we offer. We hope to see you again on all your future stays at the CottonTree in Idaho Falls. Thanks Again, James Spatig General Manager

"Great stop"

5
09/06/2017

Excellent in every way except room was next to the vending machine and Ice machine. Very loud family getting items from vending machine after we went to bed, then someone filled up their ice chest at 5 am. Make sure to ask to not have room next to these amenities if you want a good sleep. Other than that, everything else was great.

James S, General Manager at Best Western Plus Cottontree Inn, responded to this review
Dear Guest, I want to personally thank you for taking the time out of your day to comment about your stay at our hotel. It is reviews like yours that help us improve the overall stay of all our guests now and into the future. Thanks you for your kind comments about our Hotel. I glad to see that you liked everything, except being next to the ice machine. We hope to see you again on all your future stays at the CottonTree in Idaho Falls. Thanks Again, James Spatig General Manager

"Nice Hotel, Good Place to Stay."

4
09/06/2017

I stayed at BW Plus Cottontree Inn on our way to Blackfoot. It was a very nice hotel. The rooms were big, the beds were very comfortable. We all had a good nights sleep. The breakfast in the morning was good. Multiple choices to choose from. The staff was very friendly. Free Wifi. I would recommend this hotel.

James S, General Manager at Best Western Plus Cottontree Inn, responded to this review
Dear Guest, I want to personally thank you for taking the time out of your day to comment about your stay at our hotel. It is reviews like yours that help us improve the overall stay of all our guests now and into the future. Thanks you for your kind comments about our Hotel. I glad to see that you like the big and comfortable rooms, and our good breakfast with multiple choices to choose from. We hope to see you again on all your future stays at the CottonTree in Idaho Falls. Thanks Again, James Spatig General Manager

"Convenient, friendly, clean"

5
09/06/2017

I stayed here for 2 night to enjoy waterfalls and this adorable little town prior to heading out to join a friend for a girlfriends vacation. I travel with my dog and was given a room on the first floor close to the exit...which I appreciate. The room was clean, comfortable and everything worked. All staff were professional and helped with whatever I needed. Breakfast was organized, clean, and had a large variety. Coffee was available 24 hours...which is something I like as I get up at 5 a.m. and do not like the coffee in the room. They also had ice water and hot water for tea. The internet was a little slow, but worked fine for checking e mail and face book. I would recommend this hotel and I would stay here again.

James S, General Manager at Best Western Plus Cottontree Inn, responded to this review
Dear Guest, I want to personally thank you for taking the time out of your day to comment about your stay at our hotel. It is reviews like yours that help us improve the overall stay of all our guests now and into the future. Thanks you for your kind comments about our Hotel. I glad to see that you like the very clean and comfortable rooms, with our helpful and pleasant staff. I glad to see that you enjoyed the breakfast with large variety and the coffee that is available 24 hours. We hope to see you again on all your future stays at the CottonTree in Idaho Falls. Thanks Again, James Spatig General Manager

"Good hotel but bad breakfast "

3
05/06/2017

Hotel is nice, rooms look spacious & clean, staff is friendly & courteous. Overall a good hotel & a good value. That being said maybe we hit it on a bad morning but breakfast was horrible. Hard dry Tater tots instead of hash browns, bacon that was like jerky, eggs & what passes for oatmeal weren't good either. I've stayed at BW plus in 4 states & this was the only one I've had any issues. Still as I said earlier the hotel is still good overall & a good value, especially with their rewards program.

James S, General Manager at Best Western Plus Cottontree Inn, responded to this review
ear Guest, I want to personally thank you for taking the time out of your day to comment about your stay at our hotel. It is reviews like yours that help us improve the overall stay of all our guests now and into the future. Thanks you for your kind comments about our Hotel. I glad to see that our rooms were spacious & clean, and that our staff was friendly & courteous, and the overall hotel was a good value. I am sorry to hear that you had some issues with our breakfast. We try hard to make sure that we are constantly making fresh food and keeping it replenished. I sorry that this was not the case with you during your stay and I will review this with my breakfast staff. Thanks Again, James Spatig General Manager

"I have nothing but good say about all BW Hotels"

5
31/05/2017

I will being staying more often a BW from not on. I know that they are not the best prices, but you get your moneys worth and more for the price. I will be using this hotel more as we travel on vacation

James S, General Manager at Best Western Plus Cottontree Inn, responded to this review
Dear Guest, I want to personally thank you for taking the time out of your day to comment about your stay at our hotel. It is reviews like yours that help us improve the overall stay of all our guests now and into the future. Thanks you for your kind comments about our Hotel. I glad to see that you like our Brand with Best Western an you get your moneys worth with us. We hope to see you again on all your future stays at the CottonTree in Idaho Falls. Thanks Again, James Spatig General Manager

"Customer service focused, clean, comfortable"

5
29/05/2017

Liz welcomed us...She is great! My 90 year old mom and I make an annual trek to IF every Memorial Day. Liz understands the needs of a golden age person and gave us a room close to the elevator and on the third floor for quiet time. Thank you Liz!

James S, General Manager at Best Western Plus Cottontree Inn, responded to this review
Dear Guest, I want to personally thank you for taking the time out of your day to comment about your stay at our hotel. It is reviews like yours that help us improve the overall stay of all our guests now and into the future. Thanks you for your kind comments about our Hotel. I glad to see that Liz was able to fulfill all your needs. We hope to see you again on all your future stays at the CottonTree in Idaho Falls. Thanks Again, James Spatig General Manager

"Great place to stay!"

5
26/05/2017

Very enjoyable stay. Would definitely stay at this hotel again. Our room(stayed to different time), was excellent, very clean an comfortable. Staff was very pleasant and helpful. They made you feel comfortable. The breakfast area was very clean and organized and breakfast was very good with several choices to make. My only suggestion in the breakfast room would be not to put the butter on ice. I put it in the micro to soften it so that it would melt on my waffle.

James S, General Manager at Best Western Plus Cottontree Inn, responded to this review
Dear Guest, I want to personally thank you for taking the time out of your day to comment about your stay at our hotel. It is reviews like yours that help us improve the overall stay of all our guests now and into the future. Thanks you for your kind comments about our Hotel. I glad to see that you like the very clean and comfortable rooms, with our helpful and pleasant staff. I glad to see that you enjoyed the breakfast area with several choices We hope to see you again on all your future stays at the CottonTree in Idaho Falls. Thanks Again, James Spatig General Manager

"May, 2017"

4
25/05/2017

Very good value. Minor problem with the TV. Excellent restaurant right across the street. Easy access from US 20. Quiet. Clean and comfortable. Hotel staff competent and friendly. Good breakfast provided.

James S, General Manager at Best Western Plus Cottontree Inn, responded to this review
Dear Guest, I want to personally thank you for taking the time out of your day to comment about your stay at our hotel. It is reviews like yours that help us improve the overall stay of all our guests now and into the future. Thanks you for your kind comments about the very good value, quiet, clean and comfortable, good breakfast, competent and friendly staff and easy access for Hwy US 20. I sorry to hear that you had some minor issues with our Tv system, it's DirecTV and sometimes we do have minor issues with them. We hope to see you again on all your future stays at the CottonTree in Idaho Falls. Thanks Again, James Spatig General Manager

"What a gem of a motel!"

5
24/05/2017

This was easily the best motel we stayed in during our three week trip to the US, and great value for money. The hotel itself looks like it was recently renovated and is clean, stylish, and easy to move around. There is a little sitting area at reception with a gas fire and a 24-hour heated indoor pool and hot tub. Our room was a decent size, well-appointed, and spotlessly clean. The beds were very comfortable and the armchair with footrest and desk meant there were places to sit and chill other than the beds. The mini refrigerator was blissfully quiet. The staff were very friendly and helpful. The included breakfast was excellent with plenty of choices. The only minor downside was that the air conditioner was really loud and difficult to use - we ended up having to switch it off as we couldn't sleep with it on. Fortunately we didn't really need it but it would have been quite unpleasant if we had.

James S, General Manager at Best Western Plus Cottontree Inn, responded to this review
Dear Guest, I want to personally thank you for taking the time out of your day to comment about your stay at our hotel. It is reviews like yours that help us improve the overall stay of all our guests now and into the future. Thanks you for your kind comments about our Hotel. I glad to see that we were the best motel/hotel that you stayed at during your three week trip, that means a lot to us. I glad to see that you liked our lobby, 24-hour heated pool and hot tub, decent sized guest rooms, comfortable beds, quiet mini fridge, friendly and helpful staff and the hot deluxe breakfast with plenty of choices. I am sorry to here that you had some issues with the A/C unit and I made sure our maintenance department corrected this issue. We hope to see you again on all your future stays at the CottonTree in Idaho Falls. Thanks Again, James Spatig General Manager

"Family getaway"

3
24/05/2017

BW Plus Cottontree Inn was comfortable. We appreciated the large double room (2Q + pullout), dual refrigerators, and comfortable beds. Room was noisy--we were on the main floor on a corner near a side street and had quite a bit of road noise. Had a noisy bus parked outside the window for a bit. Also wondered if the guests above us were playing football. (I would get the same room again but would request 3rd floor for more quiet.) Would be good to clean under the pullouts more regularly. Kids loved the pool. Breakfast was good--a little unattended as many items ran out early and had to be pointed out. Breakfast staff was pleasant. Overall, desk staff were competent--not very warm or outgoing, but able to answer questions if approached. We would be fine staying here again. Would love to see a more engaged staff.

"Be sure to ask for a room away from bus tours!"

3
24/05/2017

We booked the night at this BW on hoteltonight.com which has been great for road trip traveling and not knowing where your day will end. This hotel was friendly and clean and convenient to area eateries. But the one big mistake was that the clerk who checked us in, put us in a room where just about the entire floor was dominated by a bus tour of Asian tourist. The walls are VERY thin so we heard all there conversations all night as they ran around the halls to each other's rooms. Then when they finally went to sleep, their alarms went off at 5am to get back on the bus. So we too were up at 5am!! I blame the hotel mgr on duty for his poor judgement, not the tour group who were here. But the tour group was very loud and slammed doors continuously! What the heck were they doing???? No I did not call the front desk as I was in my pj's and we managed to get to sleep as they settled down about midnight. But the 5am wake up was terrible as all the noise started again! I would have given this BW a five but can only rate a 3 based on the poor decision to put us on the same floor and the fact that there is obviously no sound barriers between walls! I mean we heard every word. Didn't understand Chinese but heard it all!! Very disappointed and very tired today!!

"My stay at Cotton Tree Best Western, Idaho, Falls"

4
22/05/2017

We were treated very well and with courtesy. The Inn was very well kept and all of the staff we had contact with were very helpful and nice. I would recommend the Cotton Tree Inn at Idaho Falls to anyone who might be traveling into that area and tell them it was well worth the effort to stay here.

"Hotel is updated 2016 and in excellent condition"

5
16/05/2017

The hotel is in excellent condition inside, they have had a major update as of 2016 and the rooms are still very new. This hotel was very clean, the staff was very kind and welcoming. The free breakfast was excellent with hot and cold items to choose. I would definitely stay here again.

"Great night stay"

5
14/05/2017

Upon check in I was impressed with our Desk Clerk Heather. She was extremely helpful and promptly checked us in offering us fresh cookies. We preceeded to our room which was big and very clean. We had a minor problem with our TV and Heather came to our room and fixed it instantly. I used the hotel computers to plan out the rest of our trip and they worked great. The next morning we had breakfast and I was very impressed with the food offered. I made my own waffle, had some sausage and potatoes and was full. There were eggs and pastries but they werent needed to fill me up. The food was very good. Two tour groups had eaten before us and instead of the bar looking like Big Foot danced through it, the bar was clean and all the food trays were full. The tables in the dining area were clean and the floor had been vacuumed. I was really impressed with the cleanliness of this hotel and the work ethics of the staff. The only negative was we had a room close to the elevator and could hear the people checking out early, but that goes with the territory. I would not hesitate to stay here again.

"Fresh decor, spacious, well-appointed rooms, excellent service"

5
12/05/2017

I have stayed here frequently over the years. The staff is great and the rooms superb. The decor changes often enough that we are treated to something new on a regular basis. Then, too, there are those fresh hot cookies offered each evening. The accomodation has lots of lighting and power outlets, comfortable beds, and room to make yourself at home. Great breakfast with space to access and enjoy the food, guest laundry, business computer, pool. Convenient to I-15, Hwy 20, the Snake river greenway, airport, downtown, Walmart and a variety of restaurants.

"Great"

5
12/05/2017

My family stayed in the same hotel years ago. It was a nice place to meet as a group with good prices available for everyone. It is close to the Idaho Falls Temple where we met as a group. The bed were wonderful!! Breakfast was great!

"Great Value"

4
12/05/2017

I usually NEVER give reviews but this hotel deserves to be commended. The staff was just awesome and helped us with restaurant selections in the area, along with super-quick service bringing us our forgotten toiletries. Also, the cleaning staff had cleaned our room early and was spotless upon our return. The beds were comfy. We had a 2Q with sofa bed. The room arrangement was perfect for us with the separate living area. The only complaint (which is minnor) was that the 2nd refrigerator wasn't very cold and that there were no microwaves in the room but we ended up not needing it anyway. The pool and hot tub were massive compared to most hotels and were very well maintained. I would definitely recommend and stay here again!

"Daughter school trip"

5
10/05/2017

The stay at this hotel was excellent! The hotel was very easy to find just off the highway . The staff make you feel like family an the breakfast has a good amount of food so you won't leave hungry. I highly recommend this hotel to stay at and the bonus to staying here is there is a excellent restaurant across the street from it

"Cotten Tree Inn Idaho Falls"

4
06/05/2017

Overall a very nice place to break out return trip Canada on out return from Phoenix, our greeting was very cordial and they accommodated our room request (did not prebook) rooms was clean and modern.

James S, General Manager at Best Western Plus Cottontree Inn, responded to this review
Dear Guest, I want to personally thank you for taking the time out of your day to comment about your stay at our hotel. It is reviews like yours that help us improve the overall stay of all our guests now and into the future. Thanks you for your kind comments about our Hotel. I glad to see that you find our place a good place to break on your trip, from the greeting to the clean and modern rooms that we offer. We hope to see you again on all your future stays at the CottonTree in Idaho Falls. Thanks Again, James Spatig General Manager

"The Best - Best Western Ive stayed in!"

5
02/05/2017

Very friendly staff and super clean and updated rooms. Indoor pool & hot tub are great! I'd stay there again if I'm in the area. Great location surrounded by all sorts of retail & restaurants and right near the Idaho River.

James S, General Manager at Best Western Plus Cottontree Inn, responded to this review
Dear Guest, I want to personally thank you for taking the time out of your day to comment about your stay at our hotel. It is reviews like yours that help us improve the overall stay of all our guests now and into the future. Thanks you for your kind comments about our Hotel. I glad to see that you like our great location next to everything, Indoor pool and hot tub. Also thank you for the kind comments about our very friendly staff and super clean and updated rooms. We hope to see you again on all your future stays at the CottonTree in Idaho Falls. Thanks Again, James Spatig General Manager

"An OK place to stay"

3
01/05/2017

It is an average place. Clean room. Breakfast was good and was included with room cost. Overall good place to stay for one night. Short walk to steak house and family restaurant. Not much offered at hotel for a long stay.

James S, General Manager at Best Western Plus Cottontree Inn, responded to this review
Dear Guest, I want to personally thank you for taking the time out of your day to comment about your stay at our hotel. It is reviews like yours that help us improve the overall stay of all our guests now and into the future. Thank you for your kind comments about our hotel, from the clean room, to the free breakfast and close to local restaurants. We hope to see you again on all your future stays at the CottonTree in Idaho Falls. Thanks Again, James Spatig General Manager

"Simple visit"

3
29/04/2017

There isn't anything good or bad about this place. Everything went as expected. Easy check in/out. Continental breakfast, free cookie when checking in. The elevator smells like diesel fumes and lots of loud kids up and down the halls. Great view of snake river from the room. Free wifi. No hot water in shower, not sure if the hotel ran out of hot water or if the shower was broken. Updated rooms but not mattresses.

James S, General Manager at Best Western Plus Cottontree Inn, responded to this review
Dear Guest, I want to personally thank you for taking the time out of your day to comment about your stay at our hotel. It is reviews like yours that help us improve the overall stay of all our guests now and into the future. Thanks you for your kind comments about our hotel, easy check in and out, breakfast, free cookies and overall location. I'm sorry to hear that the elevator had a smell to it. I called our Elevator Service Company to come and check it out so it does not bother any other guests. I also am checking into the Hot Water issue, as we do not have many complaints on this at all. We hope to see you again on all your future stays at the CottonTree in Idaho Falls. Thanks Again, James Spatig General Manager

"Great value for Idaho Falls"

4
28/04/2017

I travel frequently to Idaho Falls and have stayed at many of the area hotels. Best Western Cotton Tree is conveniently located near the airport, close to many good restaurants, and a short distance from the river. I wish the breakfast had more healthier options, but was overall good. The staff was friendly and the room was clean. The fitness center is small and hard to use. The pool was clean.

James S, General Manager at Best Western Plus Cottontree Inn, responded to this review
Dear Guest, I want to personally thank you for taking the time out of your day to comment about your stay at our hotel. It is reviews like yours that help us improve the overall stay of all our guests now and into the future. Thanks you for your kind comments about our Hotel. I glad to see that you like our central location next to everything. Also thank you for the kind comments about our friendly staff and clean rooms and clean pool. I know that our fitness center is smaller then most, we did upgrade the equipment to help out, but sometimes it's not that easy to use. We hope to see you again on all your future stays at the CottonTree in Idaho Falls. Thanks Again, James Spatig General Manager

"our first choice we think it is great."

5
26/04/2017

The staff here goes out of their way to help you and make you feel welcome. Liz at the desk is the best just ask and she will do her best to accommodate you. Fresh cookies at front desk when you walk by take one or two that is what they are for. Breakfast room so clean and if you need anything ask. The cleaning staff always gives a big smile and speaks they are great . We feel so at home when we are there . That is the only place we stay when we go to the Falls. We walk to the restaurant accross the street or just down the block . The river is in walking distance if you want an evening stroll, easy access from the highway and Super Walmart is just down the road if you need anything.

James S, General Manager at Best Western Plus Cottontree Inn, responded to this review
Dear Guest, I want to personally thank you for taking the time out of your day to comment about your stay at our hotel. It is reviews like yours that help us improve the overall stay of all our guests now and into the future. Thank you for your kind comments about our staff that goes out of their way to make you feel welcomed, from our Star Player Liz, who does the best to accommodate any request. I glad you enjoyed Breakfast, Fresh Cookies, Housekeeping Staff and also our location next to many local restaurants and the Greenbelt Snake River Walkway to Super Walmart just down the street. We hope to see you again on all your future stays at the CottonTree in Idaho Falls. Thanks Again, James Spatig General Manager

"Overnight stay"

5
24/04/2017

A fabulous motel...we stay there every chance we get. The check in process was fast and efficient....in fact the reservation phone call was handled very well too. The breakfast looked fantastic but we left too early to take advantage of it this time...last time through it was delicious.

"traveling"

4
23/04/2017

Stayed here with my grandaughter, she loved the pool. The staff was friendly and attentive. Would stay again! The walls were a little thin but thats not anything the staff can help with and I did over hear them offer to change rooms for a guest who had some issues with and excessively loud neighboring room

"Snowbird return"

5
20/04/2017

Great location, unbelievable staff, beautiful hotel, everything you need, everything new, great pool hot tub and exercise room, full breakfast, cookies at night make sure to stay here, as a travel agent I recommend and give five stars

"Great value for comfortable room and great ammenities"

5
16/04/2017

This newly remodeled hotel is clean, staff is friendly, breakfast is good and the price is great. The pool was fun and they had warm towels available for he kids. Breakfast had lots of options and was better than most hotel free breakfasts.

James S, General Manager at BEST WESTERN PLUS CottonTree Inn, responded to this review
Dear Guest, I want to personally thank you for taking the time out of your day to comment about your stay at our hotel. It is reviews like yours that help us improve the overall stay of all our guests now and into the future. Thanks you for your kind comments about our newly remodeled clean hotel, friendly staff, and our free hot breakfast that we offer. We hope to see you again on all your future stays at the CottonTree in Idaho Falls. Thanks Again, James Spatig General Manager

"Relax with some noise"

3
13/04/2017

This place looks good until you get inside your room and feel like you can hear everyone your neighbor says. Doors slamming all night. It's been updated. But if you want sleep stay somewhere else. Very noisy!! Also, the washer n dryers are not new but may be used new for them. Had issues with the laundry room not wanting to work.

James S, General Manager at BEST WESTERN PLUS CottonTree Inn, responded to this review
Dear Guest, I want to personally thank you for taking the time out of your day to comment about your stay at our hotel. It is reviews like yours that help us improve the overall stay of all our guests now and into the future. I want to personally apologize that your stay was not as expected. When we have a lot of guests throughout the hotel it can get noisy with teams, families, or groups. We do our best to try to control this, but sometimes it is hard to control. Also we have updated all of our laundry equipment, with the exception of one dryer within the last year. I apologize that you had issues with them. Thanks Again, James Spatig General Manager

"quality"

4
11/04/2017

Excellent facility. Pleasant surroundings close to a amenities quiet room lots of food for breakfast Pool and Spa very much appreciated would stay here again if passing through this way would recommend to anyone

James S, General Manager at BEST WESTERN PLUS CottonTree Inn, responded to this review
Dear Guest, Thanks you for taking the time to make comments about our hotel. Thanks for the comments about our Excellent Facility, Pleasant surrounding , quiet rooms, breakfast, pool and spa. We hope to see you again on all your future stays in Idaho Falls. Thanks Again, James Spatig General Manager

"ms"

5
06/04/2017

Very nice place to stay. Very clean and staff are very friendly. The breakfast was the best area very clean and close to free way. We will stay here again next visit across. Other hotel does not provide breakfast for same price to stay. This will save time for traveling. I will totally recommend to stay in this hotel.

James S, General Manager at BEST WESTERN PLUS CottonTree Inn, responded to this review
Dear Guest, I want to personally thank you for taking the time out of your day to comment about your stay at our hotel. It is reviews like yours that help us improve the overall stay of all our guests now and into the future. I glad to see that we are a very nice place to stay, as well the breakfast and staff that maintain it. Thanks for the comments about our location being close to the freeways, and that it will same you time for traveling. Thanks again for recommending our hotel as well, as word of mouth advertizing is priceless. We hope to see you again on all your future stays at the CottonTree in Idaho Falls. Thanks Again, James Spatig General Manager

"Very nice hotel!"

5
03/04/2017

We frequently stay at Best Westerns because I can rely on a standard of quality. Excellent check in process. This is a very nice hotel - great beds and pillows - good breakfast - loved the exercise room and pool. This is our second stay, we will return!

James S, General Manager at BEST WESTERN PLUS CottonTree Inn, responded to this review
Dear Guest, I want to personally thank you for taking the time out of your day to comment about your stay at our hotel. It is reviews like yours that help us improve the overall stay of all our guests now and into the future. I glad to see that you choose our hotel over and over again. Thanks for the comments about our standards of quality, Excellent Check In process, Great Beds & Pillows, and Good breakfast that we offer, as well as the exercise room and indoor 24 pool. We hope to see you again on all your future stays at the CottonTree in Idaho Falls. Thanks Again, James Spatig General Manager

"A Quick Stop"

5
03/04/2017

Great hotel! I was just passing through and hadn't made a reservation or anything, but I was able to get the type of room that I wanted at a very decent rate. The room was clean, and the decor was modern.

James S, General Manager at BEST WESTERN PLUS CottonTree Inn, responded to this review
Dear Guest, I want to personally thank you for taking the time out of your day to comment about your stay at our hotel. It is reviews like yours that help us improve the overall stay of all our guests now and into the future. I glad to see that the overall hotel was Great. Thanks for the comments about the clean rooms, and the decor being modern. We hope to see you again on all your future stays at the CottonTree in Idaho Falls. Thanks Again, James Spatig General Manager

"Our favorite place to stop"

5
03/04/2017

We go to Yuma every year from Montana, we stop in Idaho Falls at The Cotton Tree Inn on our way there and again on our way back home. It is a perfect distance from home on our first night on the road. This year we've discovered a pizza parlor close to the hotel. We have made this our annual stopping point.

James S, General Manager at BEST WESTERN PLUS CottonTree Inn, responded to this review
Dear Guest, I want to personally thank you for taking the time out of your day to comment about your stay at our hotel. It is reviews like yours that help us improve the overall stay of all our guests now and into the future. I glad to see that we are your favorite place to stop from Yuma to Montana. I also happy to see that we are going to be your annual stopping place. We hope to see you again on all your future stays at the CottonTree in Idaho Falls. Thanks Again, James Spatig General Manager

"Shocked"

4
27/11/2016

We love this motel. It is always our first choice in Idaho Falls. The pool is always warm. The rooms are clean and comfortable. I was surprised to have no hair dryer in the room and no cookies in the foyer. The only bad part was the content available on the TV that my children saw. I was very uncomfortable.

"The best of Idaho Falls"

5
23/11/2016

This is a great place to stay. The rooms are super clean, the facility has a recent remodel and is as nice as you will find anywhere, quiet rooms, excellent breakfast, free newspaper. Who could ask for more ?

"Great Place to Stay"

5
21/11/2016

I highly recommend this hotel. The staff was exceptional and the breakfast was one of the best we have had. The hotel is in good location with very nice restaurant across the street. Good quality bed.

James S, General Manager at BEST WESTERN PLUS CottonTree Inn, responded to this review
Dear Guest, Thanks you for taking the time to comment about our hotel. I'm glad to see that you would highly recommend our hotel to other, as word of mouth is huge. Thanks for the comments about our staff and breakfast, and the quality of beds. We hope to see you again on all your future stays in Idaho Falls. Thanks Again, James Spatig General Manager

"Comfortable and Quiet"

4
18/11/2016

Location was excellent - just off the I15 so easy to find and a quick drive back to the highway. Several restaurants located near by. Rooms quiet and comfortable. Breakfast included was standard but tasty and hot items were all kept fresh and hot.

James S, General Manager at BEST WESTERN PLUS CottonTree Inn, responded to this review
Dear Guest, Thanks you for taking the time to comment about our hotel. I glad to see that you liked our location just off I-15. Also our close proximity to restaurants. Thanks for the comments about our quiet and comfortable rooms, and our free hot breakfast that we offer. We hope to see you again on all your future visits to Idaho falls. Thanks Again, James Spatig General Manager

"Best hotel in Idaho Falls"

5
18/11/2016

I have stayed in this hotel for many years. The staff has always been top notch and now with the new lobby and breakfast room, and updated rooms this is the only hotel you need to book if you are going to Idaho Falls!

James S, General Manager at BEST WESTERN PLUS CottonTree Inn, responded to this review
Dear Guest, Thanks you for taking the time to comment about our hotel. I am very glad to see that you enjoyed our new renovation with the lobby, breakfast areas and rooms. Also thanks for the comments about our staff being top notch. We hope to see you again on all your future stays in Idaho Falls. Thanks Again, James Spatig General Manager

"Always amazing"

5
16/11/2016

Easy to get to. Great experience. Clean and updated. We choose Best Western at every opportunity. Breakfast was very good and plentiful. Beautiful area with a lot of local interests. Thanks to staff for making it a great stay

James S, General Manager at BEST WESTERN PLUS CottonTree Inn, responded to this review
Dear Guest, Thank you for taking the time to comment about our hotel. I am glad to see that you had a great experience at our hotel. Thank you for commenting on clean and updated hotel, our free breakfast, our location and our staff. We hope to see you again on future stays. Thanks Again, James Spatig General Manager

"Outstanding"

5
12/11/2016

I would recommend this Hotel to all weary travelers, fantastic staff, great rooms and even the breakfast is worth a look. Swimming pool and hot tub great way to unwind after long day on the road. Drive safe

James S, General Manager at BEST WESTERN PLUS CottonTree Inn, responded to this review
Dear Guest, Thanks you for taking the time to comment about our hotel. We appreciate the comments about our fantastic staff, great rooms that just were completely remodeled. Again thanks for the comments about our breakfast, and indoor swimming pool and hot tub. We look forward to your future stays. Thanks Again, James Spatig General Manager

"JUST LIKE NEW....Total remodel, in and out!"

5
01/11/2016

We have chosen to stay at this hotel for the past fifteen years or so and have always been pleased with the rooms and the staff. We were so surprised to see that the hotel has been remodeled, both exterior and interior including the breakfast room and lobby. Their breakfast offerings are plentiful, both hot and cold including scrambled eggs, biscuits and gravy, always a breakfast meat, my favorite a waffle bar along with cereals, yogurts and breads and fruit. Their coffee bar iincludes hot cocoa and there is a juice machine. Every staff member is pleasant and treat us as valued customers.

James S, General Manager at BEST WESTERN PLUS CottonTree Inn, responded to this review
Dear Guest, Thanks you for taking the time to comment about our hotel. We appreciate your 15 years of loyalty to us. Also thanks for the comments about our rooms that just were completely remodeled. Again thanks for the comments about our breakfast, and entire staff. We look forward to your future stays. Thanks Again, James Spatig General Manager

"Great stop off from I15"

5
31/10/2016

Great hotel. Clean comfortable beds, rooms are very quiet and good breakfast Try Jagers across the street for supper. Food is good and reasonably priced. Other eating places are close by. Enjoy your stay

James S, General Manager at BEST WESTERN PLUS CottonTree Inn, responded to this review
Dear Guest, Thanks you for taking the time to comment about our hotel. I am so glad to see that you liked our comfortable beds, quiet rooms and our good breakfast. I am glad to see that you liked our location next to some of our best restaurants and right off the I-15 off ramp. We look forward to seeing you again on future stays. Thanks Again, James Spatig General Manager

"Disappointed!"

2
25/10/2016

This is the first time I have ever felt I needed to leave a review for a hotel. My daughter and I spent the night here. The hotel decor is very inviting. But when when my daughter pulled back the covers to get into bed, we saw a crunched up Cheeto smashed into the sheet. Obviously, the sheets were never changed between guests. I felt disgusted. And the shower curtain strongly smelled of mildew. I don't think I would choose to stay here again.

James S, General Manager at BEST WESTERN PLUS CottonTree Inn, responded to this review
Dear Guest, Thanks you for taking the time to comment about our hotel. I want to apologize for the problems that you had with your stay. We train our housekeeping staff to change all the sheets on all beds. I will use this review to work with our staff to make them aware that this situation. James Spatig General Manager

"Very Nice"

5
25/10/2016

The bed had one of the 3 best mattresses that I have slept on in my life (!) The breakfast was fantastic. Everything seems to have been recently remodeled and clean. The only disappointment was that the cookies by the front desk were gone by the time we checked in. Being a BW Plus means that it was a little more expensive, but quite worth it.

James S, General Manager at BEST WESTERN PLUS CottonTree Inn, responded to this review
Dear Guest, Thank you for taking the time to comment about our hotel. I am very glad to see that you liked our mattresses that we use. I am also glad to see that you enjoyed our breakfast, and next time we will try to save you some cookies as they do go fast when we are busy. I hope to see you again on your future stays. Thanks Again, James Spatig General Manager

"great hotel"

5
25/10/2016

This is a newly renovated hotel with beautiful decor, and great staff. Within half a block is a small bistro called The Bees Knees that has outstanding food at great prices served by one of the best (his name is Torry).

James S, General Manager at BEST WESTERN PLUS CottonTree Inn, responded to this review
Dear Guest, Thank you for taking the time to comment about our hotel. I glad to see that you enjoyed our newly renovated hotel, from the Great staff to the location. We hope to see you again on future stays. Thanks Again, James Spatig General Manager

"It was nice for a nights stay."

4
20/10/2016

After a long sightseeing drive from Yellowstone and navigating Idaho Falls streets we were happy to find the hotel and its pleasant personnel. Everything was usual, the beds comfortable. After checking in we "did the town' and in the room slept only

James S, General Manager at BEST WESTERN PLUS CottonTree Inn, responded to this review
Dear Guest, Thanks you for taking the time to comment about our hotel. I glad to see the you enjoyed your stay with us. I hope to see you again on your future stays with us. Thanks Again, James Spatig General Manager

"Friendly "

3
18/10/2016

Nice hotel. Everything was standard nothing fancy. My room was clean and the bed was comfy. Had to work on the toilet as it was running when I walked in. I'm handy that way, so it was no big deal. Had a nice continental breakfast. Coffee was good with plenty of creamer??

"Nice place to stay at reasonable price"

4
17/10/2016

Nice hotel and easy to get to off I15. Front desk personnel were friendly, efficient and offered good suggestions. Good included breakfast. Room was clean and appealing and very good bed. We have stayed here before and will stay again.

"good enough"

4
14/10/2016

First the good, room was quite large and bed was comfortable and housekeeping kept it spotless. Breakfast was also quite tasty with plenty of variety. The downside was the location which did not appear to be the best of Idaho Falls and if it was, I don't want to go back to Idaho Falls. I will also have to admit not being very happy with the process of booking this hotel through Trip Advisor. I fell for the too good to be true advertised price of $89 a night and "only one room left at this price". Once I hit the enter key on the computer the price magically turned into $127--non-refundable. Sometimes things don't work out and this was one of those times. The Cotton Tree Inn will be OK for most people but for me there are better options.

"Thumbs Up!"

5
09/10/2016

Nothing bad to say about this hotel... Great experience at a very reasonable price... I would definitely stay here again... Only about 6-7 minutes from airport... Pictures don't do justice... The breakfast bar was excellent...

"Clean, newly remodeled"

5
06/10/2016

Wonderful staff, room was newly decorated, quiet and exceptionally clean room with pristine white bedding. The hotel was easy to locate. Nice breakfast buffet area, and menu. I would recommend this, and would stay here again.

"Very nice stay"

4
05/10/2016

Manager and employees are pleasant and patient. Rooms are always what is expected. Great location. Hot Coffee or water available when ever desired. Very clean, rooms, exercise facility and pool. Definitely will recommend to others.

"Location is great"

4
02/10/2016

Passing thru Idaho headed to Grand Teton NP. Great location, the river walk on the Snake river with the falls is right behind the property. Great place to take kids forr a walk. Room was clean, modern and bed was very good. Breakfast was very good, omelet, sausage, waffel and various fruits and cereals. Staff was great. I would definetly stay here again.

"EXCELLENT HOTEL"

5
02/10/2016

We/I have stayed at this hotel several times over the years for both business and vacations and this is the best hotel in Idaho Falls. The facility has been remodeled and upgrades and everything is superb. We will not consider any other hotel in Idaho Falls. The staff makes every effort to accommodate the traveler and goes out of their way to make your trip a memorable pleasure. We highly recommend the Cotton Tree Inn.

"Very pleased"

4
27/09/2016

Stayed two nights at this property. Was very pleased with the property and the staff, especially in light of the large and somewhat rude tour group also in at the same time. Will probably stay here again.

"Several weekends!"

5
26/09/2016

This is our favorite place in town by far!! The hot tub is large and the pool is perfect, the breakfast is really great, it has lots of choices, there are welcoming cookies and coffee too! The staff are amazing!! So helpful and friendly. We highly recommend you stay here!! Great location as well!

"Beautiful hotel! "

5
23/09/2016

Awesome hotel! Clean and newly renovated, staff were very accommodating and friendly. Fantastic continental breakfast with the best selection I've seen (hot and cold). No one left hungry! Didn't try out the pool area but looked very nice! Highly recommend!!

"Very nice stay"

5
22/09/2016

Very friendly, comfortable atmosphere. The staff was very accommodating and the breakfast was good and filling. This was a rest stay for us on a long trip. The hotel was the perfect place to recoup and relax for the rest of our 48th anniversary trip. Loved the downtown area of Idaho Falls.

"Nice pet freindly hotel."

4
22/09/2016

The King bed was comfortable. Nice room and pet friendly for an extra charge. The breakfast buffet served cold eggs, easily fixed with the microwave. Otherwise the breakfast was great. The staff were all very helpful.

"King Suite is Excellent"

5
21/09/2016

We stayed in a King Suite. It was absolutely excellent. Separate Living Room / Kitchen with large flat screen TV with Direct TV. Bed was extremely comfortable with large flat screen TV in the bedroom. It felt like you were in a small apartment. The whole experience was just great. We will definitely stay there again if we are in Idaho Falls.

"Great starting off point"

5
21/09/2016

Newly renovated hotel Very nice room great bed. We ended staying three nights. Found location close to everything we wanted to do and was a great $ value. Very friendly helpful staff. Interested in what we did as tourists in the city.

"perfect"

5
20/09/2016

we have absolutely NO complaints..only good reviews! Room was clean, bed linens crisp and yet soft, pillows comfortable too!. Bathroom was clean and shower was refreshing after a full day of hiking. Amenities were good. Hot tub was perfect and clean with available towels. No noise outside so we were able to sleep peacefully.

"Fluorescent lights"

3
11/09/2016

Location is great. It is among good restaurants and central to everything in Idaho Falls. I love that the pool is open 24 hours! My only issue is that the light bulbs in the room are an awful fluorescent white instead of a warm yellow glow. Otherwise, the breakfast is good, and the you get what you pay for.

James S, General Manager at BEST WESTERN PLUS CottonTree Inn, responded to this review
Dear Guest, Thank you for taking the time to comment about our hotel and your stay. We will use this information to make every guest stay better. Thanks you for the comments about the 24 hour pool and breakfast. I am sorry to see that you did not like the lights in the guest rooms. We are trying the new led light bulbs, but I can see that you prefer a softer light. I hope to see you again on a fute stay. Thanks Again, James Spatig General Manager

"A Healing Place"

5
11/09/2016

I wish I had gotten the name of the * Angel Among Us* who registered me ( I almost said admitted me) after having been diagnosed with bronchitis earlier in the day in Jackson WY. We needed a place for me to heal a bit before our flight in 2 days. She was so kind and offered me a bottle of water all the while trying to get me checked in as soon as possible. When my husband and I got to the room it was perfect. Immaculate .Ground level with car very close outside. Two beds with snow white bedding, very cool AC, refrigerator and microwave. The room was large and the bathroom was very clean with white towels. I took a shower and went to bed, Everything super quite. The man working the evening shift was very helpful to my husband. Jakers across the street with AMAZING soup. This BW had a good breakfast with great coffee, Less than 2 miles from the airport for our early morning flight. We could never have found a better place to be .If I could give this place a score of a million I would.

James S, General Manager at BEST WESTERN PLUS CottonTree Inn, responded to this review
Dear Guest, Thank you for taking the time to comment about our hotel and your stay. We will use this information to make every guest stay better. Thanks you for all the comments about our hotel. I am glad to see that we could help in all ways possible and that you enjoyed all aspects of the hotel. It is comment like this that let us know that we are doing everything we can to help all of our guests. I hope to see you again on a future stays. Thanks Again, James Spatig General Manager

"Aug. 2016 Summer Getaway"

5
10/09/2016

Friendly staff (Liz & Alex), large parking area, good sized room, wi-fi worked well. We slept great, the King sized bed was very comfortable, and hotel was nice & quiet. Breakfast incl. near lobby is always a plus.

"Greedy James Spatig"

1
09/09/2016

M/M, I am sorry, but the Manager Mr. James Spatig is not a good person and very greedy. He preferred to steal me one night, than have a loyal customer. I will NEVER stay at this Hotel or the Best Western Chain. Sorry the extra pennies that he stole (service that he did not provide) from me broke the glass. ///////// Mr. James Spatig should be fired. I sent an Email, but he never responded. I asked for him at the checkout on the last day, but he was not man enough to talk to me. Thanks, Carlos Gomez Ph. 919 274 0482

"overnight in Idaho Falls"

5
06/09/2016

Hotel is located in a quiet area close to the Idaho Falls Temple and river. In room fridge was clean and in good working order. The bed was very comfortable. It was nice to have a small sofa bed to sit on.

James S, General Manager at BEST WESTERN PLUS CottonTree Inn, responded to this review
Dear Guest, Thank you for taking the time to comment about our hotel. We use your feedback to make our hotel better. I am glad to see that you liked our location next to the river and across form the Temple. I am also glad that you liked our fridge and comfortable beds and sofa. We hope to see you again on future stays. Thanks, James Spatig General Manager

"Another Best Western Stay"

4
02/09/2016

I chose this motel as I'd had such a terrific experience at the last Best Western I'd stayed. This experience wasn't quite as good as that one but was good. The room was clean for the most part. There was dust on the plastic kleenix box that happened to be empty, so had to ask for a refill. I had trouble turning on the shower but when instructed by staff how to turn it on, was just fine. Apparently, the motel had been recently remodeled, so was very clean. For the most part it was quiet but could hear children bounding down the hallway when I was trying to sleep. The location was good as there was an Outback and a Denny's within walking distance. I enjoyed my stay.

James S, General Manager at BEST WESTERN PLUS CottonTree Inn, responded to this review
Dear Guest, Thank you for taking the time to comment about our hotel. We use your feedback to make our hotel better. I sorry to see that you did not have any Kleenex and that you had some issues turning on the shower. We did just finish a renovation and the valves are still a little stiff. We hope to see you again on future stays. Thanks, James Spatig General Manager

"Our Vacation Stay"

5
01/09/2016

The hotel was very clean and quiet. Breakfast was very pleasing and the operation of the hotel appreared very efficient. The bed was quite comfortable and the bathroom was very nice and clean.The express check out worked very well.

James S, General Manager at BEST WESTERN PLUS CottonTree Inn, responded to this review
Dear Guest, Thank you for taking the time to comment about our hotel. We use your feedback to make our hotel better. I am glad to see that you liked our clean and quiet hotel with comfortable beds and bathroom. I am also glad to see that you enjoyed breakfast and express checkout. We hope to see you again on future stays. Thanks, James Spatig General Manager

"recommend"

5
01/09/2016

room was great, spacial and clean, comfy bed, loved the breakfast? great many choices. to & from a/p service was great too. personals at front desk could be warmer ! should welcome us and say Thank You.

James S, General Manager at BEST WESTERN PLUS CottonTree Inn, responded to this review
Dear Guest, Thank you for taking the time to comment about our hotel. We use your feedback to make our hotel better. I am glad to see that you liked our clean and spacious hotel with comfortable beds. I am also glad to see that you enjoyed breakfast. I am sorry to hear that the front desk staff was not friendly or warm, I will use this to train them. We hope to see you again on future stays. Thanks, James Spatig General Manager

"Another great stay"

5
31/08/2016

If your traveling through or doing business in Idaho Falls, ID this is the only place you'll want to stay. Not only are the rooms great you get a breakfast that is excellent and great dining across the street. This Best Western has everything you and your family will need.

James S, General Manager at BEST WESTERN PLUS CottonTree Inn, responded to this review
Dear Guest, Thank you for taking the time to comment about our hotel. We use your feedback to make our hotel better. I am glad to see that you liked our hotel with great rooms. I am also glad to see that you enjoyed breakfast and our location next to great dining across the street. We hope to see you again on future stays. Thanks, James Spatig General Manager

"Great front desk service!"

4
29/08/2016

We were on our way home after 2 weeks away and discovered that we had to cancel our final night on the road and rush home. Our cell phone wouldn't work in Idaho and long distance calls were not allowed from the room. The front desk person gave me her cell phone to call ahead to Billings and cancel our reservation before the deadline. Above and beyond the call of duty. Thank you. The rooms appeared to be recently renovated. Clean and comfortable.

"Disappointed and lots more"

3
27/08/2016

When I booked this hotel for 2 nights, I booked it because it was just renovated and had good reviews. After checking in, yes, the hotel looked great, the rooms look awesome and the service at the frontdesk was good. When arriving in our room, the toilet didn't flush. In fact it didn't flush at all and in no-time the water was coming in the room and hallway. We phoned the frontdesk, the nice man came upstair, but the problem was worse than he expected. Finally we turned off the running tap. But the damage was done. We were lucky there was only 1 room available, 1 king and 1 sofabed. Next day we could move to another room with 2 queen beds, but the manager? Here you got your new key and that's it..... Nothing.... The breakfast area: TOO SMALL!!! Seems that lots of buses come to this place and all buses have breakfast at the same time. Second day we wanted to have an early breakfast because we wanted to move on also. No space and no food because one of the buses guests made such a mess out of the place. These awful people got lots of food and didn't eat because they did not have any manners. I felt really sorry for the girls preparing breakfast. Since we just wanted to relax a day after traveling a couple of weeks we didn't had it in us to complain more. I was really disappointed about my stay. Luxury may look great but the look and experience are 2 different things.

"Poor construction and layout"

2
25/08/2016

My wife and I were given a room for three nights that had an interior door to the adjacent room that had no sound dreading qualities; we could clearly hear ever noise and sound in the next room as if it was in ours. Also, we were on the second floor of a three floor structure where we could clearly hear people waling and kids running around in the hall ways and jumping around at night

"Extremely Pleasant"

5
25/08/2016

The room had classy decor. It was clean, roomy and quiet. The hotel was close to the freeway and east to find. The restaurant just across the street, Jakers, was excellent. We would definitely stay there again if we find ourselves in Idaho Falls.

"Highly Recommend and Reasonable Price"

5
24/08/2016

We stayed at The Best Western Plus Cotton Tree Inn with our two granddaughters. The first stay was for two days and we came back again about a week later. The room was great. We stayed in a spacious suite with the bedroom separate from the living room. Very comfortable and felt more homey. The bathroom is between the bedroom and living room, with privacy pocket doors on each side. Excellent layout. Two sinks, clean bathroom, well maintained. The beds were reasonably comfortable. The full breakfast was good. The pool was larger than the usual hotel has and went to 6 ft depth - great fun. Laundry facilities were good. Staff was friendly and helpful. The location is close to the highway access, but is quiet. So if you want a place that is in the middle of fun night life, this is not the place. There are Outback and Denny's restaurants close by and a gas station across the street. For our group and situation, this was a great place for a fairly reasonable price. We highly recommend.

"Great family place"

5
21/08/2016

We stayed with 3 children including a 1 year old and 2 year old in a regular two queen bed room. The room was large enough we had room to move around and it made it great for the kids. The pool was very kid friendly and quite large. Although there wasn't a two foot - there is a large stair area where the little ones could play around. The breakfast was amazing!! It includes bacon, sausage, eggs, waffles - all the things we never make at home. I would highly recommend this hotel to travelers with families!

"Very Nice Place to stay"

3
20/08/2016

We had come from Bakersfield Calif. for a funeral for my aunt in Idaho Falls. My husband did research and found this Hotel had good ratings. Rooms nice, front desk person wasn't overly friendly, but over all a good place. It had a pool and Jacuzzi but didn't get a chance to use them. We arrived Friday afternoon, Saturday morning they have a very nice breakfast. We left the room at 10:00 a.m. maids were across the hall from us and saw us leave. We go back to our room at 2:00 p.m. and it hadn't been cleaned, not cool. Plus, I didn't see any blow dryers in the room and found out later it was hanging from a black bag in the closet. Still a pretty clean Hotel would give them another try.

"Great Renovation!"

5
19/08/2016

Wow, this Best Western Plus is definitely a capital PLUS. After renovation the changes are superb! From the rooms to the lobby restrooms, the lobby and breakfast room are great! The srvice was always outstanding and caring, but the new look everywhere adds a bunch to the value.

"Nice stay"

5
13/08/2016

The room was very nice and clean. The breakfast bar had a variety of items to choose from. They had an indoor pool which we used. They also had an elevator which was nice because my travel companion has difficulty walking and climbing stairs.

"The nicest Best Western i've ever stayed at"

5
12/08/2016

I've stayed at many Best Westerns over the years. Some are nice, some are terrible. But this particular one is exceptional in every respect. The room was spacious and clean, the cable lineup was massive, the breakfast was really good and had way more than your traditional 'hot' breakfast servings in a hotel. I would certainly stay at this Best Western again and recommend it to anyone I know.

"Great find"

5
07/08/2016

Clean and modern, the rooms were well-equipped, well-designed, and convenient. The airport shuttle and breakfast were important to us as we were spending the night before our morning flight. Front desk was very helpful. This hotel is near other hotels and restaurants so very convenient to grab a quick bite. My sons went for a jog around the nearby park and fitness trail. Nice, close amenity.

"Great stay "

4
05/08/2016

Great hotel, great room (only the bathroom amenities and towel that was never replaced/changed, even the towel that was on ground to be changed), good staff, great breakfast. Good localization near to road exit to Yellowstone.

"Comfortable Room"

4
31/07/2016

Everything about this budget to mid range hotel was what we expected of it. It was very clean, had a great pool, breakfast was also very good. Our only complaint of our overnight visit is directed to the rude lady, Joyce, who 'greeted us'. We both felt that we were imposing on her time by checking in. A friendlier receptionist is needed.

"Best of BW so far"

5
28/07/2016

This is actually the best BW hotel we have stayed in on this trip. Rooms were immaculately clean and breakfast very satisfactory along with service. Lots of families present as well as couples. Would happily stay again.

"Great stopover on the way to Yellowstone"

5
28/07/2016

Hotel was clean, room was comfortable and spacious. Pool was refreshing. The breakfast was good with a variety of choices. There is a restaurant across the street for dinner. The staff was very friendly and all seemed to enjoy their job. We had a king with a sofabed which made it feel like we had a lot of room. I really liked having a refrigerator to keep our drinks cold for the next days travels.

"Make sure you get down to breakfast plenty early"

3
25/07/2016

Property check in/check out was straight forward and quick. Quality of hotel was average for price. Hotel was full during our stay, but, make sure you don't wait until the end of the breakfast hours -- most everything was out of stock and there was really nothing to pick from. Staff was not planning on doing any restocking or did they make an effort to help our family.

"Comfy room/great breakfast"

5
21/07/2016

The room was comfy and clean and all of the hotel staff were very friendly and helpful. The breakfast was excellent. It was only about a block from the river and a half-mile from the dam/falls. It was an easy walk over. I would definitely stay at this hotel again.

"Great except alarm clock"

3
11/07/2016

Check the alarm clock before going to bed. House cleaning forgot to reset this from the previous person staying. We were woken up very early. :( It took us over an hour to get the baby back to sleep. There was also a floss stick on our towels in the bathroom. Ewwwww!

"Great stop off"

4
10/07/2016

Very modern and clean rooms with a nice bathroom, large bed, free wifi, free parking and a decent free breakfast. Recommended place to stay for visiting Yellowstone if places nearer the park are sold out.

James S, General Manager at BEST WESTERN PLUS CottonTree Inn, responded to this review
Dear Guest, Thanks you for taking the time to comment about our hotel. I'm glad to see that you enjoyed our modern and clean rooms, large bed, free WIFI, parking and breakfast. We hope to see you again on your future stays. Thanks Again, James Spatig General Manager

"excellent on value"

5
07/07/2016

It's 2hours from yellow stone but worth to stay here. Room is clean and comfort. Free breakfast is more than average value. Omelet w american cheese, waffle, oatmeal were delicious. There are nice and kinda staffs.

James S, General Manager at BEST WESTERN PLUS CottonTree Inn, responded to this review
Dear Guest, Thanks you for taking the time to comment about our hotel. We are only a few hours for yellowstone which saves time and money than going into the park itself. Thanks for the kind comments about our clean and comfortable rooms as well as breakfast. We hope to see you again on future stays. Thanks Again, James Spatig General Manager

"Great accommodations and friendly staff."

5
06/07/2016

Newly remodeled, the Cotton Tree is a great place to stay. The 24 hour pool and jacuzzi are a definite plus. Pool area is well maintained. Staff is extraordinarily helpful. Location of the motel is along "motel row" on Lindsay Blvd. Many of the best restaurants in Idaho Falls are within walking distance. The Green Belt is directly in back of the motel, allowing access to miles of riverfront walking and recreation.

James S, General Manager at BEST WESTERN PLUS CottonTree Inn, responded to this review
Dear Guest, Thank you for taking the time to comment about our newly renovated hotel. I'm glad to see that you liked the 24 hour indoor pool & jacuzzi. Alos that you enjoyed our location next to many restaurants and the Green Belt walkway behind our hotel. We hope to see you again on future stays. Thanks Again, James Spatig General Manager

"Ok for a night"

3
05/07/2016

The location is between other hotels and an industrial area.....Front desk clerk on check in was curt, not smiling, stressed. Room was clean, but smelled like sour bleach. Linen was fine but the comforter had a stain. Breakfast was fine.....good coffee. Again, OK for a night, but will not make a point of returning.

James S, General Manager at BEST WESTERN PLUS CottonTree Inn, responded to this review
Dear Guest, Thanks you for taking the time to comment about our hotel. I want to apologize about the front desk clerk, we try to make sure every guest feels welcome. I also sorry to hear about the stained linen. I hope you give us another chance in the future. Thanks Again, James Spatig General Manager

"My Favorite Place in Idaho Falls"

5
01/07/2016

Rooms are spacious, the beds are comfortable, the staff is professional and courteous. The remodel is beautiful. Breakfast is top shelf, The free newspaper is a bonus. It feels like home. Recommend to all.

James S, General Manager at BEST WESTERN PLUS CottonTree Inn, responded to this review
Dear Guest, Thanks you for taking the time to comment about our newly renovated hotel. Thanks for the kind comments about our staff, breakfast, free newspaper and the comfortable beds we have. We hope to see you again in the future. Thanks Again, James Spatig General Manager

"quick but plesant stay"

5
28/06/2016

Nice hotel, great location and suited our needs perfectly. We stayed on "reward points". Didn't have time to use the pool or other amenities, but everything looked lovely. Clean and comfortable. Easy to find from the I15. Pleasant, professional staff.

James S, General Manager at BEST WESTERN PLUS CottonTree Inn, responded to this review
Dear Guest, Thanks you for taking the time to comment about our hotel. Thank you for the kind comments about our overall hotel, location & Clean and Comfortable stay and comments about our professional staff. We hope to see you again on future stays. James Spatig General Manager

"Good place to stay"

3
27/06/2016

This hotel has very nice rooms. It felt like a new hotel inside. The staff was very helpful and friendly. The only complaint I have is with the guests. People were walking up and down halls all night. They were talking loud and just being obnoxious. Other than that it was a great hotel with a great location.

James S, General Manager at BEST WESTERN PLUS CottonTree Inn, responded to this review
Dear Guest, Thank you for taking the time to comment about our hotel. I am very glad to see that you like our newly updated hotel and rooms. I am also glad to see that you enjoyed our location. I am sorry to her that the other guest we load and kept walking up and down the halls, we try our best to make sure ever guest enjoys there stay. I hope you will give us another try. James Spatig General Manager

"Most comfortable hotel beds I have ever found"

5
13/06/2016

Loved this Best Western! Beds were the most comfortable I have ever experienced at any hotel. Rooms were quiet and clean. The breakfast room was clean (until a bus load of kids descended upon it), with ample selection. The only criticism I have if for the parents of the children!

James S, General Manager at BEST WESTERN PLUS CottonTree Inn, responded to this review
Dear Guest, I wanted to thank you for taking the time to comment about your stay at our hotel. Thanks you for your kind comments about our beds, clean and quiet rooms, and our free hot breakfast that we offer. We hope to see you again on future stays. Thanks Again, James Spatig General Manager

"Excellent stay"

5
12/06/2016

We stayed here for a night recently and were very impressed. The hotel has recently undergone a makeover and it shows, because it looks top notch. The rooms are a good size, are very modern and clean with new fittings and appliances. The complimentary breakfast is excellent and the staff were all lovely. Try the waffles! There's also a large indoor pool area with a small gym. It's about a solid 10 to 15 minute walk to the Idaho Falls, but there are restaurants surrounding the hotel, including a Denny's right across the road and an Outback Steakhouse a one-minute walk away. Highly recommended!

James S, General Manager at BEST WESTERN PLUS CottonTree Inn, responded to this review
Dear Guest, I wanted to thank you for taking the time to comment about your stay at our hotel. Thanks you for your kind comments about our renovated hotel, clean and spacious rooms, and our free hot breakfast that we offer, especially the waffles. As our location and large indoor pool. We hope to see you again on future stays. Thanks Again, James Spatig General Manager

"Comfortable, clean"

5
08/06/2016

The Best Western Plus Cottonwood Inn at Idaho Falls ID was clean and comfortable. It was newly refurbished. The breakfast room was clean and the food was well prepared and well maintained. I would recommend this facility to others.

James S, General Manager at BEST WESTERN PLUS CottonTree Inn, responded to this review
Dear Guest, I wanted to thank you for taking the time to comment about your stay at our hotel. Thanks you for your kind comments about our new renovated hotel, clean and comfortable rooms, and our free hot breakfast that we offer. We hope to see you again on future stays. Thanks Again, James Spatig General Manager

"Graduation trip"

5
04/06/2016

All hotels should be as good as Cottonyree Best Western Plus. Customer services shine. The lobby is enchanting with a crystal type fireplace. Have never seen any thing like it. Daisies in small glass vases with lemons in the water everywhere. Ice water & coffee & mints& USA Today at all times complementary in the lobby. Cookies at check in. Nicely designed rooms with great space & amenities. Very comfortable bed with lots of pillows. Good quality shampoo, soap,etc. Problems resolved quickly. Breakfast tasty, hot & good variety for any appetite. Cheery wait staff & checkin & housekeeping/ maintenance staff. Thankd.

James S, General Manager at BEST WESTERN PLUS CottonTree Inn, responded to this review
Dear Guest, I wanted to thank you for taking the time to comment about your stay at our hotel. Thanks you for your kind comments about our entire hotel, from the lobby to the cookies that we offer nightly. Thanks also from the kind comments about our staff form check-in to housekeeping to maintenance. We hope to see you again on future stays. Thanks Again, James Spatig General Manager

"Don't believe the Auto Club, should be 3 Diamonds"

5
04/06/2016

We drove into town, went by the Best Western Desert Inn (a three diamond AAA). Finally found the Best Western Cotton Tree Inn. We were astonished, this is rated two diamonds by AAA, but is an almost new location, Neat, Clean, Quiet and Comfortable. We would highly recommend this location to any traveler that wants a nice hotel, complete with pool and a great restaurant right across the street. Breakfast was very good.

James S, General Manager at BEST WESTERN PLUS CottonTree Inn, responded to this review
Dear Guest, I wanted to thank you for taking the time to comment about your stay at our hotel. Thanks you for your kind comments about our neat, Clean, Quiet and comfortable hotel. I was able to contact AAA and they did upgrade us to three diamonds. We hope to see you again on future stays. Thanks Again, James Spatig General Manager

"I will definitely stay there again"

4
03/06/2016

Great friendly staff. Clean and welcoming .We can a real good experience. The front desk was More then willing to help with directions and maps of the town and how to get back to the I15 We will definitely be staying there again, and recommending this property to friends

"Everything was great except the WIFI"

2
25/05/2016

Hotel is in a very convenient location, the room was clean, the bed was comfortable, and the breakfast fairly robust. However, the WIFI did not work. When I called the front desk, they informed me that it doesn't work when there are so many guests at the hotel, and that there was nothing they could do about it.

"Good for a nighttime arrival (so you do not see what else is around)"

4
23/05/2016

We came in at nightfall to a full parking lot. The adjacent area is unsightly but if you already ate dinner, just park and go into hotel. Check-in was easy. The hotel as many reviewers mentioned was recently updated and were were very content with the room. My wife thought the bed was especially comfortable, the TV was able to swivel for viewing from the couch in addition to the bed. The bathroom was small but tastefully decorated in addition to the pleasing colors in the room. My only complaint is the lighting using energy efficient type lighting. I requested a quiet room away from elevator and or stairs and our wish was granted. Thank you to management for that. Oh, breakfast was a 2.5 stars out of 5. .....could be better. Overall, for the price we were happy and do plan on returning next week as we stop over on our way to our Montana property.

"upscale remodel"

5
19/05/2016

The recent remodel of this hotel with from the beautiful interior of the rooms to the comfortable and homey feeling of the reception area is a tremendous improvement. The friendly hotel staff go out of their way to make you feel right at home.

James S, General Manager at BEST WESTERN PLUS CottonTree Inn, responded to this review
Dear Guest, Thanks you for taking the time to comment about our newly renovated hotel. I'm glad to see you enjoyed your stay with us. Thanks again for the nice comments about our staff making you feel at home. Hope to see you again on future stays. James Spatig General Manager

"Great Hotel"

5
17/05/2016

The presentation of the motel was very nice, the staff were very accommodating, and the room was very comfortable. I did appreciate the fact that that the pool and spa were open 24 hrs and even though I got to the motel later in the evening I could still get in the hot tub to relax my back.

James S, General Manager at BEST WESTERN PLUS CottonTree Inn, responded to this review
Dear Guest, Thank you for taking the time to comment about our hotel. I am glad to see that you enjoyed our 24 hour pool and hot tub to enjoy anytime during your stay. We hope to see you again on future stays. James Spatig General Manager

"Very Pleased!"

5
15/05/2016

Everything about the Best Western Cotton Tree Inn in Idaho Falls was very inviting and very pleasing. The hotel and lobby were very nicely decorated and very comfortable. The staff was very friendly and accommodating. Our room was quite beautiful and vey comfortable. It was easy to access their WI-FI. Felt like home. Thank you!!

James S, General Manager at BEST WESTERN PLUS CottonTree Inn, responded to this review
Dear Guest, Thanks you for taking the time to comment about our hotel. I am very glad to see that you enjoyed everything about our hotel and that you felt like you were home. We hope to see you again in the future. Thanks Again, James Spatig General Manager

"Excellent Hotel"

5
15/05/2016

Great hotel. Stopped here as an overnight on a road trip and was very happy. Room had a fridge that worked, the bed was excellent, the air conditioner worked, the TV was HD and had lots of channels and the breakfast was good. Asked for an email receipt and was emailed a receipt. This hotel is the reason why I stay in Best Westerns.

James S, General Manager at BEST WESTERN PLUS CottonTree Inn, responded to this review
Dear Guest, Thanks you for taking the time to comment about our hotel. I am very glad to see that you enjoyed everything about our hotel. We hope to see you again in the future. Thanks Again, James Spatig General Manager

"Idaho Falls stay"

4
04/05/2016

We stay here 1 or 2 times a year. This is a nice hotel but plumbing can be suspect at times (e.g., our toilet flusher had completely eroded away and we had to flush by pulling up on the flap from inside the toilet tank!). But, they can/will put you on the 1st floor which is often hard to get in a BW hotel when you just show up without a reservation. Also, next door to Denny's and Outback (over-priced, methinks!).

"Overnight stay"

4
03/05/2016

This hotel was easy to get to; it's a nice hotel, clean and quiet. The beds were comfortable, plenty of pillows. Breakfast was the norm, but served its purpose. Several dining options very close to the hotel. We would stay again.

James S, General Manager at BEST WESTERN PLUS CottonTree Inn, responded to this review
Dear Guest, Thank you for taking the time to comment about our hotel. I am very glad to see the our hotel was clean, quiet and that you also liked our location next to several dining options. We look forward to your return. Thanks Again, James Spatig General Manager

"Cotton Tree Inn"

4
28/04/2016

A pleasant surprise - I had stayed here before - newly remodeled - some great decorative embellishments very nice place -quite lovely - a caring, enthusiastic, knowledgeable, staff - they really went out of their way to make my stay pleasant- a very nice indoor pool - good breakfasts (gratis) a wide range of foodstuffs - I will be back as business requires

James S, General Manager at BEST WESTERN PLUS CottonTree Inn, responded to this review
Dear Guest, Thank you for taking the time to comment about our hotel. I am very glad to see the you liked our recent remodel. We did a complete remodel on our hotel. Thanks you for your kind comments about our staff as well. We look forward to your return. Thanks Again, James Spatig General Manager

"Wonderful stay !!!! One of the BEST EVER!!! Thanks Liz ;)"

5
25/04/2016

This hotel really was so very nice - we had a doggie room and it was amazing! The updated rooms was so nice in every way... breakfast was so good, so much variety we loved it and my Sons family loved it also. The pool was so very nice also - my Granddaughter learned to not be afraid of water ...so great for us ;) of course she swam a lot since this pool is open 24 hours!!! One of our best stays in any hotel ... loved it and thank you Liz for being so sweet to us !!!

James S, General Manager at BEST WESTERN PLUS CottonTree Inn, responded to this review
Dear Guest, Thank you for taking the time to comment about our hotel. I am very glad to see the you liked our recent remodel. We did a complete remodel on our hotel. I am also happy to see that you enjoyed our 24 hour indoor heated pool. Thank you for your kind comments about Liz...She is one of our best assets. We look forward to your return. Thanks Again, James Spatig General Manager

"Best Western Plus Cotton Tree Inn Idaho Falls, ID"

4
24/04/2016

I slept in a recently renovated room that had a very comfortable bed, great shower, along with a good refrigerator. The room was clean and I would stay here again if in Idaho Falls again. It is conveniently located to Interstate 15 and US Highway 20 headed to Rexburg and YellowStone National Park. I can recommend this hotel.

James S, General Manager at BEST WESTERN PLUS CottonTree Inn, responded to this review
Dear Guest, Thank you for taking the time to comment about our hotel. I am very glad to see that you had a very comfortable bed, clean room and you liked our location. We look forward to seeing you again in your future stays. Thanks Again, James Spatig General Manager

"fun"

4
19/04/2016

Enjoyed our stay. The pool and work out area was very nice and clean. The breakfast area was clean and well taken care of and the food was very good. Overall enjoyed our stay. I am a smoker but get non smoking rooms. could have a better smoking area. Parking was good too . Thanks for the pleasurably stay.

James S, General Manager at BEST WESTERN PLUS CottonTree Inn, responded to this review
Dear Guest, Thank you for taking the time to comment about our hotel. I am very glad to see that you enjoyed our pool and fitness area, as well as our breakfast and our nonsmoking rooms. We look forward to seeing you again in your future stays. Thanks Again, James Spatig General Manager

"Great Hotel. Good Price, Helpful Staff"

5
16/04/2016

We stay at this hotel on a regular basis. The staff are always pleasant and helpful. The swimming pool and hot tub are nice, convenient and always clean. There is adequate parking. Interesting places to walk near the river close to the hotel. Great Restaurant, Jackers, is across the street. Several eating establishments close by. Close to the freeway. Highly recommend this facility.

James S, General Manager at BEST WESTERN PLUS CottonTree Inn, responded to this review
Dear Guest, Thank you for taking the time to comment about our hotel. I am very glad to see that our staff was pleasant and helpful and you liked our swimming pool and hot tub and you liked our location next to Great Restaurants. We look forward to seeing you again in your future stays. Thanks Again, James Spatig General Manager

"Nice New Remodel"

5
13/04/2016

We stayed at this hotel a few years ago, and it was rather old and run down back then. They had just finished a remodel days before we checked in so it is very nice and smells clean and new. The pool is nice and big and unlike most hotel pools it is warm.

James S, General Manager at BEST WESTERN PLUS CottonTree Inn, responded to this review
Dear Guest, Thank you for taking the time to comment about our hotel. I am very glad to hear that you like our recently renovated rooms, as well as our heated indoor pool. We look forward to seeing you again in your future stays. Thanks Again, James Spatig General Manager

"Amazing Comfort!"

5
09/04/2016

Clean. Quiet! Restful. Friendly. Spacious. Good coffee and breakfast selection. I want to go back! The hotel was all non-smoking as far as I could tell. Close to several restaurants and a grocery store. Beautifully remodeled recently.

"Superior Remodel"

5
05/04/2016

Excellent facility. The facility and all of the rooms have been remodeled. The room décor is very attractive as well as comfortable if you just want to relax in your room. Superior location for dining and freeway access. Staff here is superior.

"Just the haven needed"

5
03/04/2016

Very comfortable and accommodating. Great beds and bedding, loved the lounger, shower, breakfast, coffee and service. Did not like the room lighting as it is the bright LEDs. Close to interstate, so convenient, and the price was the best out there.

James S, General Manager at BEST WESTERN PLUS CottonTree Inn, responded to this review
Dear Guest, Thank you for taking the time to comment about our hotel. It is nice to see that you like the end results of our renovation. It has taken some time to complete, but I'm glad to see that you enjoyed it. Thanks Again, James Spatig General Manager

"Nice place"

4
02/04/2016

An overnight stay. The lobby was torn up with a remodel but the rooms have all been completed. Probably by now its all done. Nice rooms have been completely redone, nice new fixtures and finishes. Convenient to restaurants and stores. Helpful staff.

James S, General Manager at BEST WESTERN PLUS CottonTree Inn, responded to this review
Dear Guest, Thank you for taking the time to comment about our hotel. It is nice to see that you like the end results of our renovation. It has taken some time to complete, but I'm glad to see that you enjoyed it. Thanks Again, James Spatig General Manager

"Nice stop along I-15"

4
27/03/2016

Although the hotel was undergoing renovation at the time I was there, all went well considering the interuption with construction. The staff was friendly and helpful, the room, completely renovated was comfortable and well appointed, and the breakfast was complete and better than usual for a Best Western. A pleasant stay.

James S, General Manager at BEST WESTERN PLUS CottonTree Inn, responded to this review
Dear Guest, Thank you for taking the time to comment about our hotel. It is nice to see that you like the end results of our renovation. It has taken some time to complete, but I'm glad to see that you enjoyed it. Thanks Again, James Spatig General Manager

"Great Hotel"

5
23/03/2016

Stopped for one night whiling travelling home. Rooms are all newly renovated and great bed and pillow selection. Lobby still under renovation but will be finished soon. Hotel has a great breakfast included with your stay that starts a 6:00 AM. There is an Outback Resturant and a Denny's right next door.

James S, General Manager at BEST WESTERN PLUS CottonTree Inn, responded to this review
Dear Guest, Thank you for taking the time to comment about our hotel. It is nice to see that you like the end results of our renovation. It has taken some time to complete, but I'm glad to see that you enjoyed it. Thanks Again, James Spatig General Manager

"Full scale remodel doesn't stop great service"

4
21/03/2016

This property was chaotic as the entire lobby and breakfast area was completely gutted, and most common areas were difficult to navigate and congestion was the main issue. They set up various rooms to set up temporary breakfast serving stations and dining areas. It was a great job and the food quality did not suffer at all. But most importantly, the customer service was outstanding. The room was in excellent condition. Given the very extensive remodel, it should be stressed that a safe environment was projected at all times during my stay.

"Under construction, but improving."

5
19/03/2016

The lobby was under construction, but the workers where nice, and nothing was closed off except a door. I have stayed here before they redid the rooms. They have improved them, I love the curtains, they need these curtains in Alaska for the summer months.

"Business travel VALUE"

4
09/03/2016

Comfortable, Quiet and a good value. All the staff are good. The hotel is under remodel, however, the staff are doing all the can to keep the guests comfortable. The new rooms are great. The hotel is in a very nice location. this is just a great place to stay.

"Love this place"

1
07/03/2016

The staff have always treated us kindly, great breakfast, warm swimming pool and always very clean... even our little fur body loves it here... we wanted to just order food in and the front desk gave us different menus and restaurants to order from, and the fresh home made cookies warmed our tummies after long hours on the road, from the cheery smiles at the front desk to the cheery smiles at breakfast makes the end of the day and the early morning much better...

"Great stay!"

5
21/02/2016

Best breakfast at a hotel ever...Scrambled eggs were fresh and from real eggs! Lots of choices and friendly staff who went above and beyond to make our stay what we needed. Room was clean and the beds were comfortable.

"Remodelled but why such thin walls"

3
17/02/2016

We arrived after a long day of driving , wanted to rest as we had another long day the next day. The room had been redone very nicely, bed really comfortable , but the noise from the hallway and next door were very loud. The bathrooms are also very tiny, could barely move around. The morning continental was adequate and checkout was easy.

"Comfortable , friendly and Quiet !"

4
13/02/2016

After a 12 hour drive to Idaho Falls from Northern Alberta we were ready for a good sleep. Well we found it . The Hotel Reception Clerk was outstanding and answered all of our questions and more. The Hotels 1 st floor is being renovated, however the 2 nd and 3 rd floors are complete. Sure there was a few little messes , however it was not bad and certainly understandable. Our room was on the 2 nd floor , it was freshly renovated. It was well appointed with a very nice room darkening Roman Shade that worked very well. The only thing we noted is that there were large chips in the "New" Bathtub . Seems strange for a newly renovated room . We did utilize the well kept Pool and Jacuzzi area open 24 hrs . The Breakfest in the morning was also very good with a good variety of morning goodies . Once again the staff was very helpful . Needless to say we were well rested and ready to go in the AM .

"Great hotel"

5
30/01/2016

We have stayed here several times and it is always a pleasant experience. They are renovating the hotel and are doing a fantastic job. We stayed in a renovated room and it was really great. I would recommend this Best Western to any traveler.

"Best "Best Western Hotel""

5
21/01/2016

This is one of the best "Best Western" hotels. great price, clean hotel, with nice rooms, excellent people, good location. Good amenities, good breakfast, and they offer discounts on local restaurants.

"Great stay nice new refreshed room"

4
16/01/2016

Stayed here on Jan 13/14 2016. Was put on the third floor in a newly remodeled king bed rm. Really a nice way room. Everything has been refreshed. .. nice combination of tile and carpet floors. ..extremely comfortable bed...great color combinations. There continues to be "under construction" however nothing inconvenienced us. NOW THE BREAKFAST... why oh why are most places going to the flavorless micro thin bacon. ...one suggestion. STOP.. It's bad enough we get the rubber omlettes. ...but that bacon adds insult to injury. The breakfast area is well taken care of and is very clean.. Overall stay was impressive. Very clean...great staff... give it a try.

"Condition of facility"

5
10/01/2016

Really great room for the money, despite being under construction upgrade to better furniture and new beds, rooms were warm and comfortable, and nice pool area and hot tub I would definitely come back if in the area.

"Nice Stop Over"

5
10/01/2016

Great pool & reliable internet. Decent breakfast, though the set up was odd as the stations were extremely far from each other. Nice staff. I would like to see the bathroom updated to ensure new caulking and ventilation.

"Best experience in Idaho Falls!"

5
09/01/2016

I have been staying at this location about once a month for a decade and it is still the best value, best service, friendliest people of any city I travel to! Not to mention the remodel is wonderful, nice big hot tub and a great hot breakfast.

"Good experience"

5
07/01/2016

Very kind and helpful employees, good amenities and perfect location of the hotel. the room was located in a new or remodeled area and everything was clean and smelled fresh. when we called for information and help the answer was immediate. i recommend this hotel

"Renovation underway"

4
05/01/2016

We stayed in a just-renovated room. Fresh, clean, well appointed, very quiet. Acceptable breakfast included: menu seemed limited but there were fewer guests than usual because of rooms under reconstruction. Very helpful front desk.

ifgm, General Manager at BEST WESTERN PLUS CottonTree Inn, responded to this review
Dear Guest, Thanks you for taking the time to comment about our hotel. As you mentioned we are renovating our entire hotel, so it is good to see positive feedback about this. We look forward to you return. Thanks again, James Spatig General Manager

"ON THE WAY TO ARIZONA"

5
05/01/2016

VERY HAPPY. The room had been recently remodeled - everything was brand new, beautiful. Amenities were perfect. Breakfast was hot and had great variety. Staff were very helpful - responded immediately when questions were asked.

ifgm, General Manager at BEST WESTERN PLUS CottonTree Inn, responded to this review
Dear Guest, Thanks you for taking the time to comment about our hotel. As you mentioned we are renovating our entire hotel, so it is good to see positive feedback about this. Also thank you for your comments about our staff and breakfast. We look forward to you return. Thanks again, James Spatig General Manager

"Holiday Travel"

4
28/12/2015

Stayed at Idaho Falls BW during our Christmas trip to visit family. Due to length of trip/winter weather, we stayed at BW twice both going and coming to our destination. Staff was very friendly and helpful. They put us in their newly remodeled rooms for both stays. Very large selection for breakfast. Plenty of fresh/hot food. Boyds coffee in two locations. Really appreciated as the temperature was below zero both mornings.

ifgm, General Manager at BEST WESTERN PLUS CottonTree Inn, responded to this review
Dear Guest, Thanks you for taking the time to comment about our hotel. As you mentioned we are renovating our entire hotel, so it is good to see positive feedback about this. Also thank you for your comments about our staff and breakfast. We look forward to you return. Thanks again, James Spatig General Manager

"Road Trip South"

4
26/12/2015

This hotel is just off the I-15 has has all the services one requires, it's safe, warm and comfortable. with fuel services just across the street, just ideal for quick overnight stopping and an ample supply of places to eat close by.

"A wonderful overall experience"

5
24/12/2015

Wonderful staff, great beds and breakfast. Clean even though they were doing remodling. They went out of their way to make sure we had everything we needed as the weather was not good and we had to stay an extra day.

"Average Best Western Plus Property"

3
21/12/2015

The hotel is under major reconstruction mode. Workers there until 6:00 pm (they should be out sooner as guests usually are arriving by this time and need peace and quiet). Pillows very lumpy - need something more firm. Waited over 5 minutes before front desk checked us in (employee was on phone with another customer, but having worked front desk myself, ALL transactions should take no more than 2-3 minutes if you know what you are doing and type with both hands). Just when we were to check in, another phone call. I told the employee to put the phone and take care of us first. Rule #1: THE GUEST IN THE LOBBY IS ALWAYS MORE IMPORTANT THAN THE ONE ON THE PHONE!!!!! The person on the phone should be put on hold while the person in front of you is taken care of. Lobby common area computer had to be reset so that I could use it. For a Best Western Plus property, this place is only so-so. I don't know how it qualifies with the Plus status. As a Diamond Member, I expect more than what I got.

"Very Satisfied stay"

5
12/12/2015

We just spent one night at this particular hotel, but right from check in to check out it was a very pleasant stay. The fresh baked cookies at the desk were perfect!! Very clean and well maintained hotel. Would highly recommend this particular hotel.

"Best for Pet Friendly"

5
06/12/2015

We always stay there coming and going for our winter in the south, excellent rooms, and excellent breakfast. The staff is very knowledgeable and helpful, was disappointed this time as no grits and gravy... my once a year treat...

"Great Place to Stay"

5
01/12/2015

We pass through Idaho Falls at least once a year and always stay at the Cottontree. The office staff are very pleasant and the rooms are comfortable and clean. Their breakfast looks great, however we usually check out by 5:00 AM when traveling. Even then there is coffee and muffins available that we take along for the road.

"above and beyond staff"

5
30/11/2015

The staff at this hotel fixed our issues even though they were the fault of the third party who we booked through! Great breakfast, comfortable beds, and clean pool. We would book at this hotel again anytime!

"Another great stay"

5
20/11/2015

We have always been pleased when staying here and are even more impressed as they continue to remodel and upgrade their hotel. The pillow top mattress was outstanding, so comfortable I was reluctant to get up the next morning. As always, the staff was most welcoming and hospitable. The free hot breakfast was nicely presented and the food was fresh and hot. I especially enjoy the waffle bar. The hotel is convenient to a number of good restaurants. We will be back!

"Renovations coming"

4
17/11/2015

We stayed at the Best Western Cottontree Inn on November 12th. On arrival we found the place shrouded in plastic as it was being painted. It will be very nice after painting but now there is no view from the window. We were tired so there was not much time for the outdoor world anyway. The staff are very friendly as they are in most Best Westerns. The breakfast was busy but certainly could be improved to be up to the standards we have come to expect. Overall I would stay here again after the renos are complete but I would not drive miles just to be here.

"Stay"

4
13/11/2015

Hotel being updated and is pleasant place to stay with friendly and helpful staff. Pool and spa open 24 hours for convienious. I would recommend this hotel for anyone traveling through the Idaho Falls area.

"Great stay!"

5
04/11/2015

Needed one night's stay as we travelled through Idaho Falls and happened upon the Best Western Plus Cotton Tree Inn. Best sleep ever! The beds are incredible! Rooms was very clean! Forgot my shampoo & conditioner in the car, but theirs were actually great! (I haven't found a hotel with decent shampoo/conditioner before). Great breakfast too! Has 24hr pool, but we didn't use it.

"Nothing wrong here"

4
02/11/2015

Enjoyed the stay. When we travel through this area, we have been staying at this location. It is an easy on/off the freeway. The rooms have been clean, staff friendly, and seems to be in a safe neighborhood.

ifgm, General Manager at BEST WESTERN PLUS CottonTree Inn, responded to this review
Dear Guest, I wanted to personally thank you for taking your time to comment about your stay at out hotel. I know that surveys can take some time to complete, but it is the feedback that you give us that help us improve and continue to be your lodging destination. Thanks you for your kind comments about our staff and the cleanliness of the hotel and our location. We look forward to your return. Thanks Again, James Spatig General Manager

"over night stay"

4
02/11/2015

hotel has an easy to find location off the I 15 and is close to numerous eating places and a gas station is right opposite the hotel. Beds were comfortable and a fridge in the the was very useful. A hot breakfast of scrambled egg , sausage ,cereals,fresh fruit etc was available

ifgm, General Manager at BEST WESTERN PLUS CottonTree Inn, responded to this review
Dear Guest, I wanted to personally thank you for taking your time to comment about your stay at out hotel. I know that surveys can take some time to complete, but it is the feedback that you give us that help us improve and continue to be your lodging destination. Thanks you for your kind comments about our staff and the cleanliness of the hotel and our location. We look forward to your return. Thanks Again, James Spatig General Manager

"Very nice hotel, but overpriced"

4
26/10/2015

I have no major complaints, almost everything was very clean, very updated, in working order, excellent breakfast. But.... for the price, $127 per night, (including taxes) I was shocked to find no refrigerator in the room. The room was super clean, except the grout in the shower/tub needed to be scrubbed. It wasn't gross, but it should be scrubbed. Maybe the cleaning staff supervisor is not inspecting those tubs on a regular basis.

ifgm, General Manager at BEST WESTERN PLUS CottonTree Inn, responded to this review
Dear Guest, I wanted to personally thank you for taking your time to comment about your stay at out hotel. I know that surveys can take some time to complete, but it is the feedback that you give us that help us improve and continue to be your lodging destination. Thanks you for your kind comments about breakfast, and clean rooms. I will look into the grout issues and get those corrected. We look forward to your return. Thanks Again, James Spatig General Manager

"convenient coming from Wyoming"

5
22/10/2015

We stopped here on our way home from an extended vacation in Oklahoma, Nebraska, Colorado, Montana and Wyoming. We found it very convenient after traveling through less populated areas. Idaho Falls is a good stop on the way to Boise via US 20 (Craters of the Moon), Goodales cutoff).

ifgm, General Manager at BEST WESTERN PLUS CottonTree Inn, responded to this review
Dear Guest, I wanted to personally thank you for taking your time to comment about your stay at out hotel. I know that surveys can take some time to complete, but it is the feedback that you give us that help us improve and continue to be your lodging destination. Thanks you for your kind comments about our hotel and our location. We look forward to your return. Thanks Again, James Spatig General Manager

"Pet friendly and comfortable"

5
21/10/2015

The hotel was great. Check in and check out was easy. The staff was friendly and helpful. The room was very comfortable and "homey" We have 2 dogs and the hotel was very accommodating for them. The staff was helpful in recommending another hotel along our travels.

ifgm, General Manager at BEST WESTERN PLUS CottonTree Inn, responded to this review
Dear Guest, I wanted to personally thank you for taking your time to comment about your stay at out hotel. I know that surveys can take some time to complete, but it is the feedback that you give us that help us improve and continue to be your lodging destination. Thanks you for your kind comments about our staff and our per friendly hotel. We look forward to your return. Thanks Again, James Spatig General Manager

"Good place to stay for the night"

4
20/10/2015

We enjoyed our stay at the Cotton Tree Inn and would stay there again. The hotel is located in a quiet area of the city and within walking distance to several restaurants. The bed was comfortable and the breakfast was good.

"Great place to stay near Yellowstone & Grand Teton"

4
18/10/2015

Motel was very clean, staff friendly and with a comfy bed. Good included breakfast and great price. We stayed on our way from SLC to Yellowstone. Pretty area and several restaurants nearby. We would stay again. Idaho Falls is a good size town we were pleasantly surprised by the town and this motel.

"good night stay"

5
16/10/2015

I found this hotel based on pricing and location for business. I walked in and got a night stay for the best price offered. The room was clean, the internet worked GREAT, and it was close to restaurants. The breakfast offered had many options and it was good night stay. I will stay here again.

"Clean and Comfortable"

5
15/10/2015

We have stayed and this motel several different times and have always found it to be very clean and comfortable. The breakfast is great and has a lot of variety. The staff is helpful and friendly and parking is close and easy.

"Emergency trip"

5
12/10/2015

We had to leave our home for the evening with two small grandchildren in our care and were taken care of wonderfully at this local hotel. We use Best Western most of the time we stay at a motel and are seldom disappointed. This was one of our best experiences. We recommend this motel for any kind of stay. It has a very nice pool and hot tub and the beds were very comfortable.

"Great Hotel"

5
12/10/2015

We really enjoyed our stay at this hotel. It was clean, well maintained and convenient for restaurants and local attractions. Joyce at reception was very welcoming, helpful and friendly. We had booked a suite which was spacious and had a seperate living area from the bedroom. It was fitted with fridge/freezer, toaster, micro-wave and dishwasher.This is certainly one of the best we have stayed in.

"Quality staff"

4
04/10/2015

This is a nice hotel , I have been enjoying my stay, there is always hot breakfast in the morning And the indoor pool and Jacuzzi is a plus. My favorite is the staff, Mrs ARI is very helpful and so is the rest of the staff. Would definitely recommend to a friend

"It worked for us"

4
02/10/2015

I chose this hotel because they had a large suite available - two queen beds in one room and a queen sofa bed in the living room - and it was a better deal than getting two separate rooms. We were on the 3rd floor. There is an elevator. The lobby area and pool area is very nice. The breakfast was the usual fare. Our room was clean and the amenities - shampoo, etc., were above average. Easy access to highway, and there are lots of restaurants close by. Many of the restaurants offer 10% off if you show your hotel key card.

"Certified Hotel??"

2
29/09/2015

I stayed here with my children for one night as we traveled and I was disappointed to say the least. When we arrived the front desk lady was outside smoking and told me she would be in shortly - I waited probably 5 minutes while she finished her smoke. She was very nice - but felt this was quite unprofessional of her to finish her smoke before she takes care of a guest. We stayed in room 309; it looked like a nice room until further inspection. The floors were filthy - so bad that my kids were telling themselves to stay off the floor and play on the beds because they were not clean. I went to take a shower after my long drive and when I opened the shower curtain there was HAIR all over the tub - not just hair but pubic hair as well. Now if that wasn't enough to turn me off I happen to look at the ceiling and it is covered in BLACK MOLD!! Absolutely disgusting. So my relaxing shower turned into a quick get in get out policy. I recommend if you have very sensitive skin to stay away from the lotion that they offer in the rooms. I know better than to use this stuff - but forgot mine at home and this was the best I could do. It gave me a chemical burn on my cheeks and forehead. So bad that I spent the next night with an ice pack and neosporine on my face. Avoid using that stuff it you can. They serve breakfast in the mornings and I was told that it was a 'delux' breakfast .... Not so much. An extremely poor showing - no fruit, no yogurt, toasters were broken, and the hot plates - yeah well they were empty even after asking for more to be prepared. I was really looking forward to this hotel from all of the good reviews and I am sad to say that mine is not a good review. Only plus to this stay - close to the interstate and the bed was half way comfy.

"Good Quality Hotel"

4
27/09/2015

Stayed there on a road trip, arrived later in the evening after a long day, quick check in, and although the hotel was full there was no disturbances and the rooms were a good size, clean and quiet. I would use the hotel again if I am in the area

"Good value"

4
22/09/2015

Updated rooms, friendly staff, Breakfast was very good, Close to the interstate. Close to restaurants and lounges. The idaho falls are within five minutes driving and are well worth seeing. We would definitely stay here again.

ifgm, General Manager at BEST WESTERN PLUS CottonTree Inn, responded to this review
Dear Guest, Thank you for taking the time to comment about our hotel. I am very glad to see that you enjoyed all aspects of our hotel, from the location, friendly staff, breakfast and updated rooms. We look forward to seeing you in your future stays. Thanks Again, James Spatig General Manager